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App name
Iberia
Description
New Iberia App. The Iberia experience, in your hand. We have renewed our app to always be close to you: choose your destination; enjoy our wide range of fares; manage your Iberia Plus profile; complete your trip and save by booking hotel or car; access with your reservation to digital press and information of interest, free of charge; Check your balance in Avios and use them to travel ... And all, with our quality and service. - BOOK YOUR FLIGHT Choose the destination, date and rate that best suits your preferences; we have for all tastes. Store your credit card information and pay it on the most secure platforms quickly and conveniently. - MANAGE YOUR RESERVATION Access the My Trips section, view your reservation and have the details at hand. Change your flight if you need it; if it is an airlift ... - DO CHECK-IN Check-in and carry your boarding pass on your mobile or tablet; so you can see it even without an internet connection. Forget about printing, and forget about queuing at the airport. - FOLLOW THE STATE OF YOUR FLIGHTS Access the Flight info section and check the status of your flight, or the flight of another. Get updated information on schedules, last minute changes ... - ACCESS IBERIA PLUS Sign up and manage your profile in your Private Area: travel documents, credit cards, frequent passengers ... Take your Iberia Plus cards on your mobile and view them comfortably. Check your accumulated Avios balance with us or our partners. Enjoy discounts and promotions in restaurants, technology, leisure ... This is our exclusive loyalty program. - APPLE WATCH Our App Iberia, now on your Apple Watch. Manage your flight comfortably and have the most complete information always at hand: all your flight and airport data, last minute information, notifications when check-in is available... Download it now.
Easy!
by irenkad on 2020/07/15 08:06
Checking in and adding luggage nice and easy!
Shame
by HK 45C on 2020/05/08 21:30
The worst airline app. vergüenza
As bad as Iberia's systems
by churi2k on 2020/02/20 04:21
This app speaks about Iberia's administration and their processes. Pretty bad user experience (I even had to fake my child's name and say that he was traveling with his mum instead of me because both names together exceed 35 characters). The only reason I'm giving it 2 stars is because it's still much better than their website, where it was just impossible to buy the tickets because of multiple bugs. Add to that this is a company that behaves every day more like a low cost airline except in the ticket prices. Sadly, it's the only option that many of us have to get a direct flight to Spain
Yes
by vadgrgjcfenthm on 2020/02/18 21:41
I joke and I cri
Worst
by Dgm58 on 2020/02/16 11:31
Worst app, worst customer service. They don’t know what one world is. Pretty much they care less about the customers period.
First time experience. EXCELLENT
by Oxonthebox1 on 2020/02/12 14:32
I was very happy with my first experience. I had to check in to a flight from a taxi. Downloaded the app and checked in in 5 minutes
The worst airline app I have ever used.
by Bubba Kidd on 2020/02/10 20:59
If I could give negative stars I would. You literally can do NOTHING with this app! Push notifications? Nope Change seats? Nope Pre-order meals? Nope The list goes on. I shouldn’t be surprised because their website is also the worst I’ve experienced. They’re owned by the same company that owns British Airways so why can’t you improve to the their level?
No multi-destination selection!
by ibbez on 2020/02/10 16:40
I cannot book the flight! What is a point to have this app?
Out dated
by deliver your best on 2020/02/09 04:24
During check in, if you click back, you cannot go back on screen, instead you have to start from the beginning. Very old school thinking. In addition, when paying for an extra bag and entering my cc info, I had entered everything but realized I chose MasterCard instead on visa. When I changed it to visa it deleted everything and I had to start all over again. Whoever designed this app does not travel nor do they use the app themselves. Iberia needs to make it more user friendly when correcting errors.
Inservible
by Veris3 on 2020/02/08 18:45
Una estrella porque no hay opción para darle ninguna. Traté de registrarme a través de la App pero no funciona. Entonces me registré por la Web de Iberia. Recibí el número asignado por email. Cuando trato de acceder con el número de Iberia plus recibido o con la dirección de email usando el password recién creado, te sale un mensaje indicando que la combinación usada es inválida. Usas la opción para dar reset al Password y tampoco funciona ni por la App ni por la Web. ¡Que desastre de App y que falta de respeto a los clientes!¡
Check in
by Ysabella G on 2020/01/14 11:07
Rápido y sencillo
Imposible to check-in
by drabilio on 2020/01/13 01:03
My ticket was sold by American Airlines but operated by Iberia. I tried to check-in using the Iberia App but it did not accept the country that issue my passport: USA. In spite that this was my returning fly, I couldn’t check-in 24 hours before. I truly believe that they do that to charge for the seat assignment. I couldn’t check in until I did it in person in the airport
Poor app
by ReviewThoseApps on 2019/12/31 13:14
Badly made app, buggy, and limited functionality. Surely you can do better than this Iberia. Your website isn’t much better.
Bags
by Andres2402 on 2019/12/30 00:03
I did the reservation the international flight and I had that paid for my bag, the reservation only included me bag carry on
Agua
by waheguruliza on 2019/12/28 18:39
buenas noches, siempre me ha encantado Iberia y su servicio. En esta oportunidad nos ha tocado un personal bastante antipático. Y dos horas antes se han quedado sin agua potable para beber. Gracias y ojalá puedan mantener su excelente servicio a bordo!
Better but not the best
by Recipes916 on 2019/12/24 16:37
Iberia has made a lot of improvements to their App but it still doesn’t have the capability to add your boarding pass to your Apple wallet like all other major airlines?
Outdated airline, outdated app
by Herr Wiersdorf on 2019/12/11 21:56
I’m not sure if the fault lies with the airline or the app; I couldn’t add any boarding passes to my Apple Wallet if the flight was operated by Iberia. Customer service was helpful, but I had to know what I wanted and push against their reps’ directives and assumptions. Their site was down for several hours. I’ll avoid flying with them in the future if I can.
Choose a different airline.
by Mr .Blue on 2019/12/10 20:24
Iberia is never on time, I’ve had my plane canceled and delayed twice already. The people I’ve come across at multiple airports have been nothing but rude. Pay more money and try a different airline this is ridiculous. I’m tired of having my flights canceled because of other people. I would give zero stars but I can’t.
Nothing about this actually works
by freck1ec on 2019/12/09 14:34
If I could give this 0 stars, I would. Nothing about the check in process actually works. After hours on message boards reading about other similar experiences I finally found a workaround but this app (and the website/mobile version) is absolute trash.
Not even deserves a review
by luismesas on 2019/12/07 19:57
It can’t be more unusable, a huge waste of time. Even my phone is crying due to the pain of each byte that is using of its memory
Website doesn’t function well and received poor customer service by phone.
by nfawi on 2019/12/06 15:49
Iberia provided the worst customer service I have ever experienced with an airline company. The website did not function properly to change seats and add baggage and we had to call a representative by phone. The representative was not helpful and in fact gave us misleading information. The app for Iberia was only slightly more helpful than the website and allowed us to complete our checkin process where the representative on the phone could not.
Difficult to use
by Alexander in NY on 2019/11/16 18:16
Hard to use app, glitchy, many features are website only
Garbage
by upset nyc flyer on 2019/11/10 23:44
Can't even check in! Code share flight from AA. Always giving me error, but never explain what the error is.
So bad it’s astounding
by Flyfrg on 2019/11/10 19:37
This app has got to rank behind North Korea’s national airlines app- the high ratings are clearly bogus-the app does ....NOTHING...it is amazing how in 2019 Iberia’s app & customer service are so profoundly awful- can they not hire a couple of IT kids to make a better app?
Terrible App
by Allolllllllll on 2019/11/10 00:15
No conozco un App peor que el de Iberia! Nunca salva la información, siempre hay que meter los datos múltiples veces es muy frustrante inviertan dinero en su App y su web!!! Mucho!!!! O dejaremos de volar con Iberia
Buggy
by luckydutchy on 2019/11/05 12:00
Credit card scan doesn't work and doesn't show error .essage. Change in seats afterwards caused the app to be stuck asmpayment was missing but no option proposed to try another credit card.
App
by Cmngwlihrgoiuerwoiughert on 2019/10/31 22:14
This app is clunky. Examples: It did not “finish” my checkin. I finally figured out that I had not indicated what kind of card I was using. When I corrected it, it erased all the information. I had to start over. It tells me my Iberia profile is incomplete because I have not entered a province. But the only provinces it provides are in Spain.
сјајна услуга
by _p_a_l_i_ on 2019/10/24 20:10
сјајна услуга, брза и лака навигација кроз апликацију
Very unfriendly app and customer service
by TreseKin on 2019/10/16 18:21
The app is not easy to navigate and the live person customer service is worst.
Check in fails
by Titaniumdoughnut on 2019/10/11 18:15
An error has occurred. Please try again later.
Horrible
by Chase_P on 2019/10/09 21:54
Literally the worst airline app I’ve used. Doesn’t find reservation automatically, I get errors trying to change my seat, no boarding pass for my mobile is available - it’s really incredible how bad this is. Flight is booked through BA but it’s operated by Iberia - no info seems to flow. I have an AA flight for the return leg and I can already pick my seats and boarding pass will be ready 24 hrs before the flight on my mobile. This is basic stuff guys, you should be embarrassed for running your company like this. Will avoid Iberia at all costs for the foreseeable future.
Terrible app
by Pjkmelvin on 2019/10/05 12:35
Check-in doesn’t work, and it tells you nothing about what terminal your flights leave from
Terrible app
by Mattystyle on 2019/10/03 22:42
App wouldn’t let us check in all day kept giving error, bc of that we got to JFK airport and had to sit around for 2 hours in the check in area until they allowed us to when we could have been inside at a restaurant eating and relaxing. Very frustrated.
Can’t locate my existing reservation
by fruitypoundcake on 2019/10/03 15:47
No matter what I do, every time I try to find my trip using my name and record locator, it can’t find it. This inability to let me access my reservation using my locator makes the app completely useless.
Cattle car airlines
by normalsizedperson on 2019/09/29 20:30
Just a nightmare to be confined in an inhumanly tiny space with people in front of you who fully recline into the tiny space. No water? Really? Attendants who don’t communicate with you. Pure hell for me.
Great!
by filhodacp on 2019/09/26 14:03
Very easy to checkin and select seats. One of my favorite airline apps
Easy to use
by Yagaaayouhh on 2019/09/21 14:38
App was very easy to use to check in to my surprise. Very pleased!
Can’t even check in
by Akjsixjwbauhndozisn on 2019/09/21 12:31
Waste of time. Can’t check in on the app, can’t check in online, can’t check in over the phone. What’s the point of this app? Garbage service
La peor aplicación de compañía de vuelo del mundo
by Pablohurt on 2019/09/19 18:08
No entiendo como Iberia puede tener una aplicación tan tan tan mala. Es súper simple, no te deja hacer nada. Algunos de los mil problemas que me da: -a veces no me deja poner mi fecha De nacimiento al comprar un vuelo. Me da error y no me deja continuar. -no me deja poner opciones en mis preguntas de seguridad. -el mapa para elegir asiento no funciona a veces y no me aparece. -una vez hecho el checkin, no hay forma de ver la tarjeta de embarque de manera Instantánea, hah que ir por todo el proceso de facturación. Simplemente indignante!
Feedback
by unbelivable2.0 on 2019/09/16 21:38
Too many steps compared to other airlines, and you always have to scroll down to continue. Useless interface compared to all other airlines even giving feedback had several steps - unbelievable! ... sorry
Worst Customer Service
by Jacobstcy on 2019/09/09 07:34
I spoke to a customer representative and he refused to inform me how much a checked in bag would cost me. Then when I asked to speak to a manager he refused to put me through.
President
by ññ mp on 2019/09/05 03:54
Excelente Servicio en todo los procesos
Iberia app and website needs serious review
by Horrible app technology on 2019/09/04 22:28
This app is near useless and without hesitation as about as bad as it gets. Won’t let you check in due to an error for missing information although every field is completed. Also no place in the app for assistance. Even hotel staff I spoke with regarding checking in with Iberia and can quote them as saying worst app and website as well. Many customers with complaints and issues.
Worst app experience EVER
by Hugo Giralt on 2019/08/31 03:33
Took me 2 hours to check-in trying to add and pay for an extra luggage and front row seat. When trying to pay and after entering all the payment info, it gives an error. Tried in the app and on the website. Last time I travel with Iberia. Worst experience EVER, super frustrated
Muy buena
by noadmite on 2019/08/30 14:02
Aplicación fácil de usar y amigable. Gracias
Not worth the time
by Fwpilot on 2019/08/27 07:55
A simple check in can take up to 20-25 mins. Not worth the time doing a simple task as changing seats on the mobile app.
Useless
by jcesparza on 2019/08/27 01:27
Innacurate and useless. This airline does not respect its customers.
App doesn’t work
by gfthfrhg on 2019/08/21 01:36
“Unexpected error. Please go back and start all over” Called in to their ‘Customer Service’ and they said I had to just got to the airport tomorrow to check in and their app doesn’t allow it.
Horrible
by kcwinaus on 2019/08/19 22:53
THE WORST airline app I’ve ever used. The description says it is compatible with Apple Wallet, however, there is no way to add the boarding pass to the Wallet, nor does the app itself have a boarding pass, only a pdf via email or other stand-alone file. There are plenty of other gripes I have with it, but obviously Iberia doesn’t care, since the above (and the others) are long-term issues, so I’m not going to waste my time. Apple should really get on their case for it being so shoddy.
timo total
by plantain52 on 2019/08/15 22:20
te miente diciendo que puedes “cambiar tu asiento de forma gratuita” y luego resulta que te cobran incluso los peores asientos a razón de €13 mínimo. otra estafa más!
Bad app
by Ciccio34 on 2019/07/30 10:42
Limited functionality, crashes a lot.
An app as broken as the website
by Forced for 5 stars on 2019/07/26 20:19
I spent a long time trying to check in via the web page and the app, getting generic error messages and then getting error “select country of origin” even if it is chosen correct it still failed. I literally had to ask a friend to use their android version and through some small miracle, it allowed me to check in. But of course not choose seats, because why would it work? Ever at all? I will now pay double with other airliners to not have to deal with Iberia app, website, or extremely unhelpful customer service people.
No me dejó checkear otra maleta
by JP U on 2019/07/24 13:45
Me daba error
No foreign credit cards
by Lito Andra on 2019/07/22 07:45
I have been trying to pay with a foreign credit card To change my seat and it is Impossible to do it.
No recognition of status
by Dkracerfl on 2019/07/21 14:12
My OneWorld Emerald status isn’t recognized by the app though it’s in my profile. It will not give me a boarding pass with my status and so my boarding group is now group 3. This is not reflective of an app that works well for extensive travel
Worst Customer Service Ever
by Mrs. Caylor on 2019/07/16 16:56
Your company has terrible customer service.
Boarding pass doesn’t upload to passport
by nicnyc90 on 2019/07/12 22:05
So many bugs that need to be fixed
Basic website functionality
by mathlo1 on 2019/07/06 09:19
I’ve been having an error checking in for an hour. First couldn’t get the English site, then it kept saying there was an error. I called and they said it’s because I’m using chrome or safari. What else would I be using??? Their website doesn’t have base level functionality. Ridiculous.
Por que tengo que dar datos de Green card?
by jaad70 on 2019/07/03 18:17
Por que me pide los datos de la green card cuando vuelo de méxico a españa? Era un vuelo directo México City - Madrid.
Absolute Worst Experience
by pmd70 on 2019/07/03 13:47
My experience with Iberia to date has been a nightmare and I haven’t even taken the flight yet. Absolutely unacceptable website and terrible app. Both have caused much frustration and confusion! I had to resort to calling customer support which a few times sounded like I was calling another planet where I could barely hear and understand what they were saying. I also missed by Business Class flight because flights on their ALLIANCE PARTNER-American Aurlines-were late due to air traffic and they changed me an additional $1,500.00 on top of what I paid to rebook. At that point I had no choice because I was stranded at JFK. One would think that being ALLIANCE PARTNER would have some advantages, but no. The customer support person would not budge or make any exceptions. Clearly they saw an opportunity to make more money so they took advantage of it. I hope my flight experience and return trip can make up for this frustrating experience. If I had to decide now-I would NEVER book through Iberia and I will put my sentiments on blast. As a company they need to get their act together if they want to compete with and compare to other respectable airlines.
Incomoda
by vak70 on 2019/07/03 08:02
Es muy poco práctica para manejarse dentro de ella y tiene pocas cosas. Yo soy viajero frecuente de American Airlines y creo q deberían mirar esa app q creo atiende las necesidades del pasajero grcias
Errors...
by catatonia on 2019/06/30 09:45
I can never enter my frequent flyer number on here without getting an error. Also hard to add your checked bag. The website is just as bad (trying with multiple browsers).
App is not too bad, but the overall experience is horrible
by carlomelara on 2019/06/29 22:12
I had to purchase the seats 3 times, 2 prior to my trip, and one more today that I wanted to change seats, the app did not give the chance to get the prior assigned tickets, I had to pay for the 3rd time. Before the flight, weeks before my flight I received an email that I had to make changes on one of the flights, because “one sector of the flight was cancelled”. I made the changes. One day before the flight another email came in saying that I had another confirmation number. I showed up at the counter and I was bumped from business to economy. I was offered a monetary compensation, but I paid business for a reason. In flight, 2 of the flight cure were completely rude, that God I feel asleep for most of the trip. This experience was given me a bad taste of Iberia.
Who Rates this a 4.6?
by TomP813 on 2019/06/28 18:49
This is yet another crappy app from an international airline. Please for the love of god sign up for Delta and copy what they did. It’s really not that hard to know what you should be doing. People who rated this a 5 must fly almost exclusively on Spirit Airlines.
Mejora pendientes
by elyeyo on 2019/06/26 00:20
No deja hacer cambios al Número de viajero frecuente. La duración de vuelos está por resta de horas sin importar el cambio de zona horaria. Pide mucha información que ya se ha metido a la aplicación en otras ocasiones.
Bad
by lhuse1577 on 2019/06/24 15:08
The app is always down. You have to process your requests (whatever they are) at least three or four times. It’s exhausting.
Checking in
by peterguam671 on 2019/06/24 14:03
I wish the app allowed for me to check in my daughter together with my check in. We had to download the app on her phone as well
Pésimo
by padilla1959 on 2019/06/18 06:14
Quise pagar equpaje no pude, quise pagar ascenso y no pude. No funciona su sistema de pagos
No add to Wallet
by Somervilleres on 2019/06/16 23:56
The most basic feature of an airline app is to add your boarding pass to Apple Wallet. How does this app not have this ?!?
Worst website and app ever
by Icíar Niharra on 2019/06/15 03:32
It has taken my husband and I over one hour to do a simple check in. It kept on disconnecting us, giving us error messages, and we had to re write the same information 6 times!! It’s extremely frustrating. Get it together, Iberia! It is 2019.
Having app bugs
by kuku riku on 2019/06/14 03:02
There is no obckear contact point to contact in case of the app issues. Customer support are not able to help.
Muy mala
by danybarba on 2019/06/10 18:43
Después de intentar 5 veces registrar 2 maletas extras me fue imposible. Finalmente tuve que comprar en counter y me costó el doble. Tampoco me permitió ingresar mi numero frecuente de Latam (con el que también puedo acumular millas) por lo que las perdí. Un desastre. Evitare volar en Iberia siempre que me sea posible
Difficult to Navigate
by Rbnmntz on 2019/06/09 20:11
Most times there wasn’t an option to see the Iberia site in English and I couldn’t find the customer service / contact number in the app
Complicated
by Aagsb on 2019/06/06 15:23
Most complicated website which is changed automatically to Spanish language and since then I can’t change it to English. My password for some reason not matching and I tried to change and it asks me my passport number , secret question etc.. seriously? I’m not caring my passport all the time with me.. tried to check the deals they have - couldn’t understand nothing. So F it, tired of trying. Gotta choose another company
Gracias
by Porolo1968 on 2019/06/05 02:19
Excelente trabajo...aunque tuve un percance con mi Maleta.La forzaron y rompieron la agarradera para llevarla rodando.Pero buen trabajo..
Easy, quick and reliable!
by Duda Gomen on 2019/05/31 17:05
Excellent airline App. Congratulations!
Recommended
by pacomar on 2019/05/29 08:27
In my experience it was easy to use and not unlike any of the USA carriers.
Iberia is worse than budget airlines
by jstudio on 2019/05/27 13:05
- The app is miserable to use - No mobile boarding pass - Charge you to pick a seat, ANY seat - Airport kiosk doesn’t work, agent told me that happens all the time - In flight service is the worst I’ve ever experienced. Flight attendants didn’t bother to give you water during an overnight transatlantic flight
Poor App display app
by raw321 on 2019/05/24 07:49
To my opinion the app needs a major update. The writing is unreadable, way too small
Iberia App is the worst of all airline apps
by R.PALACIOS on 2019/05/24 02:00
There is always an issue. The latest, it only provides your boarding pass in a PFD format to print. No in-app boarding pass or wallet. But this is not a temporary glitch, there has been something wrong since this app was created. I flight with Iberia several times a year and this App NEVER worked well in any trip. If you are lucky and went well once, just wait for the return flight and something will go wrong. However I have to say that the website also fails all the time, so maybe this is not a problem of the developers of the app, but just the ones at the server side.
Wallet integration?
by ShyuneX on 2019/05/21 04:34
Really? It’s sending me a pdf with my boarding pass? It’s 2019!
Horrible Customer Service
by thissuckstoo on 2019/05/10 01:47
After trying to check in over 10 times online for this flight, I called customer service for help as I was told when I booked my flight I would be able to pick my seat when I checked in 24 hours in advance of flight. The first representative I got was David. He told me that the reason I was having trouble was because I was using my iPhone and Mac (Chrome and Safari) and that your check in process is not supported by those browsers!! WHAT?!? Wasn’t told that anywhere!!! When he said He could not help me with my seat, I asked to speak to a manager. That’s where it got WORSE! I got Michelle who told me I WAS checked in (how the hell did that happen?!) but that I had to ‘go to the airport to get a seat because I was already checked in?!! I told her over 10 times I live in Cleveland and would not be able to get help there. She could not understand that I am on a separate itinerary to JFK from my home. She was cold, uninformed, and kept repeating for me to go to the airport, which makes NO sense. So, your check in process online and on the app is miserable and now I am going to have to wait to get a seat I was guaranteed to pick when I checked in. Can you help before I board? Caroline Barni Confirm #: JZHGLN
Checking In
by Brad from FL on 2019/05/08 16:31
The process was fairly easy but had to provide the same information several times.
APP DOES NOT ALLOW FOR OTHER ONEWORLD MEMBERSHIP
by Magramada on 2019/05/07 07:43
I have been loyal to OneWorld for over 15 years. I am Emerald and my membership card is from American Airlines. I use Concur and AmEx Global Business Travel/Amadeus to book my flights. Every other airline app picks up my loyalty number as entered in those systems. NOT ONLY DOES IBERIA NOT upload or totally ignore my loyalty card in my bookings, but in addition they have DESIGNED AN APP THAT ONLY ALLOWS TO ENTER AN IBERIA LOYALTY CARD NUMBER. What is the point of having an alliance if you discriminate against your alliance partners’ members?
The app doesn’t work well
by miguelito25 on 2019/05/06 15:19
I’ve tried to view my ticket several times with no success. It says there is an error. When I call in to level or Iberia I have great customer service, but the app leaves something to be desired.
Europe trip
by yuma070 on 2019/04/28 07:13
App easy to navigate
Awful
by Zegoytg on 2019/04/24 06:14
The worst airline app in the sky. You have to put in all kinds of data and even then it doesn’t work.
Useless
by rxnishere on 2019/04/23 09:58
Available only at Spanish. On my trying to check-in gives me permanent mistake. And i would not say that web-page of iberia more helpful than this app. Bad job.
Can’t believe I’ve wasted over four hours trying to pay for extra baggage
by q4 nt surprised on 2019/04/14 13:52
It’s difficult to believe that I’ve spent over four hours attempting to pay for a checked bag, and still not knowing whether I’ve paid for it. If this is the type of service l can expect for the rest of my dealings with your airline, It’s impossible for me to believe that the flight is going to be run with any competent abilities perhaps I should purchase a lot of life insurance you’re not leaving me with a very good feeling of traveling with you folks
Excellent airline !
by Iggybet. on 2019/04/14 12:19
Good service on board, always on time, for me one of the best airlines in the world.
Bad experience
by jhfyvshjiwcnh on 2019/04/10 19:01
It has a lot of unexpected errors. Very bad experience The stupid nickname to submit feedback is also horrible
Worst App
by jdiskejjdjdhd874773 on 2019/04/10 12:31
Terrible app. Told me multiple times my confirmation code was wrong to only have it work on the 5th try.
Charge
by michaelone1975 on 2019/04/08 01:27
I can’t charge my bag
Scam airlines
by emma988 on 2019/04/07 16:07
I am traveling from USA to Croatia and only carry on allowed.i have 2 bags ends up costing me $200 and had to pay for a seat .Rip off airlines.very disappointed.
Too many error messages
by miami hurricaner on 2019/03/30 17:49
Hard to use, slow, lots of error messages. Requests all the same passport information for the return flight which was already entered.
Not working well
by Tascek on 2019/03/28 22:36
I tried multiple times to add a checked piece of luggage and did not go through!!!
It allowing seat selection
by DT worldwide on 2019/03/24 19:17
Customer service staff told me I can select available seats feee of charge 24 hours before departure. However it didn’t work.
Errors frecuentes
by FrecViajer on 2019/03/18 11:54
3 de cada 5 veces que abro la aplicación me da un error o se bloquea.
Buenísima Aplicación
by tas_jvargas on 2019/03/15 09:39
Esta aplicación es súper ágil y todos los trámites se hacen con mucha facilidad
Can’t believe I’ve wasted over four hours trying to pay for extra baggage
by q4 nt surprised on 2019/04/14 13:52
It’s difficult to believe that I’ve spent over four hours attempting to pay for a checked bag, and still not knowing whether I’ve paid for it. If this is the type of service l can expect for the rest of my dealings with your airline, It’s impossible for me to believe that the flight is going to be run with any competent abilities perhaps I should purchase a lot of life insurance you’re not leaving me with a very good feeling of traveling with you folks
Horrible Customer Service
by thissuckstoo on 2019/05/10 01:47
After trying to check in over 10 times online for this flight, I called customer service for help as I was told when I booked my flight I would be able to pick my seat when I checked in 24 hours in advance of flight. The first representative I got was David. He told me that the reason I was having trouble was because I was using my iPhone and Mac (Chrome and Safari) and that your check in process is not supported by those browsers!! WHAT?!? Wasn’t told that anywhere!!! When he said He could not help me with my seat, I asked to speak to a manager. That’s where it got WORSE! I got Michelle who told me I WAS checked in (how the hell did that happen?!) but that I had to ‘go to the airport to get a seat because I was already checked in?!! I told her over 10 times I live in Cleveland and would not be able to get help there. She could not understand that I am on a separate itinerary to JFK from my home. She was cold, uninformed, and kept repeating for me to go to the airport, which makes NO sense. So, your check in process online and on the app is miserable and now I am going to have to wait to get a seat I was guaranteed to pick when I checked in. Can you help before I board? Caroline Barni Confirm #: JZHGLN
First time experience. EXCELLENT
by Oxonthebox1 on 2020/02/12 14:32
I was very happy with my first experience. I had to check in to a flight from a taxi. Downloaded the app and checked in in 5 minutes
As bad as Iberia's systems
by churi2k on 2020/02/20 04:21
This app speaks about Iberia's administration and their processes. Pretty bad user experience (I even had to fake my child's name and say that he was traveling with his mum instead of me because both names together exceed 35 characters). The only reason I'm giving it 2 stars is because it's still much better than their website, where it was just impossible to buy the tickets because of multiple bugs. Add to that this is a company that behaves every day more like a low cost airline except in the ticket prices. Sadly, it's the only option that many of us have to get a direct flight to Spain
Iberia App is the worst of all airline apps
by R.PALACIOS on 2019/05/24 02:00
There is always an issue. The latest, it only provides your boarding pass in a PFD format to print. No in-app boarding pass or wallet. But this is not a temporary glitch, there has been something wrong since this app was created. I flight with Iberia several times a year and this App NEVER worked well in any trip. If you are lucky and went well once, just wait for the return flight and something will go wrong. However I have to say that the website also fails all the time, so maybe this is not a problem of the developers of the app, but just the ones at the server side.
Website doesn’t function well and received poor customer service by phone.
by nfawi on 2019/12/06 15:49
Iberia provided the worst customer service I have ever experienced with an airline company. The website did not function properly to change seats and add baggage and we had to call a representative by phone. The representative was not helpful and in fact gave us misleading information. The app for Iberia was only slightly more helpful than the website and allowed us to complete our checkin process where the representative on the phone could not.
Out dated
by deliver your best on 2020/02/09 04:24
During check in, if you click back, you cannot go back on screen, instead you have to start from the beginning. Very old school thinking. In addition, when paying for an extra bag and entering my cc info, I had entered everything but realized I chose MasterCard instead on visa. When I changed it to visa it deleted everything and I had to start all over again. Whoever designed this app does not travel nor do they use the app themselves. Iberia needs to make it more user friendly when correcting errors.
App is not too bad, but the overall experience is horrible
by carlomelara on 2019/06/29 22:12
I had to purchase the seats 3 times, 2 prior to my trip, and one more today that I wanted to change seats, the app did not give the chance to get the prior assigned tickets, I had to pay for the 3rd time. Before the flight, weeks before my flight I received an email that I had to make changes on one of the flights, because “one sector of the flight was cancelled”. I made the changes. One day before the flight another email came in saying that I had another confirmation number. I showed up at the counter and I was bumped from business to economy. I was offered a monetary compensation, but I paid business for a reason. In flight, 2 of the flight cure were completely rude, that God I feel asleep for most of the trip. This experience was given me a bad taste of Iberia.
Horrible
by kcwinaus on 2019/08/19 22:53
THE WORST airline app I’ve ever used. The description says it is compatible with Apple Wallet, however, there is no way to add the boarding pass to the Wallet, nor does the app itself have a boarding pass, only a pdf via email or other stand-alone file. There are plenty of other gripes I have with it, but obviously Iberia doesn’t care, since the above (and the others) are long-term issues, so I’m not going to waste my time. Apple should really get on their case for it being so shoddy.
Complicated
by Aagsb on 2019/06/06 15:23
Most complicated website which is changed automatically to Spanish language and since then I can’t change it to English. My password for some reason not matching and I tried to change and it asks me my passport number , secret question etc.. seriously? I’m not caring my passport all the time with me.. tried to check the deals they have - couldn’t understand nothing. So F it, tired of trying. Gotta choose another company
Iberia app and website needs serious review
by Horrible app technology on 2019/09/04 22:28
This app is near useless and without hesitation as about as bad as it gets. Won’t let you check in due to an error for missing information although every field is completed. Also no place in the app for assistance. Even hotel staff I spoke with regarding checking in with Iberia and can quote them as saying worst app and website as well. Many customers with complaints and issues.
APP DOES NOT ALLOW FOR OTHER ONEWORLD MEMBERSHIP
by Magramada on 2019/05/07 07:43
I have been loyal to OneWorld for over 15 years. I am Emerald and my membership card is from American Airlines. I use Concur and AmEx Global Business Travel/Amadeus to book my flights. Every other airline app picks up my loyalty number as entered in those systems. NOT ONLY DOES IBERIA NOT upload or totally ignore my loyalty card in my bookings, but in addition they have DESIGNED AN APP THAT ONLY ALLOWS TO ENTER AN IBERIA LOYALTY CARD NUMBER. What is the point of having an alliance if you discriminate against your alliance partners’ members?
Poor app, major disappointment for a big airline
by BA Gold Guest Card on 2018/11/18 20:34
Sont understand how an airline cannot have a working app. It continually provides the error message week after week UNEXPECTED SERVER ERROR. Despite bringing out new app updates Iberia seems incapable of resolving the stability of the app
No AMEX makes me sad
by No AMEX makes me sad on 2018/10/04 06:46
I tried to pay for baggage with two different American Express cards leader or more at. Also the only cards I have that I use for business. I had to use the personal card MasterCard to be very frustrating. Other than that the app is easy to use nicely done
Iberia App
by LucyB.LEoni on 2018/12/23 21:38
Super friendly user! Stable and quick even when connected with a low quality WiFi.
Choose a different airline.
by Mr .Blue on 2019/12/10 20:24
Iberia is never on time, I’ve had my plane canceled and delayed twice already. The people I’ve come across at multiple airports have been nothing but rude. Pay more money and try a different airline this is ridiculous. I’m tired of having my flights canceled because of other people. I would give zero stars but I can’t.
Super fast
by cristancha44 on 2019/01/02 07:55
Great app incredibly effortless check in - very user friendly I just got it and checked in my email hole family -
Basic website functionality
by mathlo1 on 2019/07/06 09:19
I’ve been having an error checking in for an hour. First couldn’t get the English site, then it kept saying there was an error. I called and they said it’s because I’m using chrome or safari. What else would I be using??? Their website doesn’t have base level functionality. Ridiculous.
Imposible to check-in
by drabilio on 2020/01/13 01:03
My ticket was sold by American Airlines but operated by Iberia. I tried to check-in using the Iberia App but it did not accept the country that issue my passport: USA. In spite that this was my returning fly, I couldn’t check-in 24 hours before. I truly believe that they do that to charge for the seat assignment. I couldn’t check in until I did it in person in the airport
The worst airline app I have ever used.
by Bubba Kidd on 2020/02/10 20:59
If I could give negative stars I would. You literally can do NOTHING with this app! Push notifications? Nope Change seats? Nope Pre-order meals? Nope The list goes on. I shouldn’t be surprised because their website is also the worst I’ve experienced. They’re owned by the same company that owns British Airways so why can’t you improve to the their level?
Nothing about this actually works
by freck1ec on 2019/12/09 14:34
If I could give this 0 stars, I would. Nothing about the check in process actually works. After hours on message boards reading about other similar experiences I finally found a workaround but this app (and the website/mobile version) is absolute trash.
Too many error messages
by miami hurricaner on 2019/03/30 17:49
Hard to use, slow, lots of error messages. Requests all the same passport information for the return flight which was already entered.
Excellent app and service
by Barcelona DC on 2018/11/14 00:17
Ok Iberia is doing an excellent job. Traveling a lot lately and it is good tomhighlight that they are doing well. Easy app
I don’t really see the point
by tomatoesaretops on 2018/09/09 14:39
When I’ve wanted to use this for something useful, say the gate number for my flight or the updated flight time, it said the info was unavailable. It also wouldn’t allow me to use the app as my boarding pass. What’s the point?
Outdated airline, outdated app
by Herr Wiersdorf on 2019/12/11 21:56
I’m not sure if the fault lies with the airline or the app; I couldn’t add any boarding passes to my Apple Wallet if the flight was operated by Iberia. Customer service was helpful, but I had to know what I wanted and push against their reps’ directives and assumptions. Their site was down for several hours. I’ll avoid flying with them in the future if I can.
Checking in
by peterguam671 on 2019/06/24 14:03
I wish the app allowed for me to check in my daughter together with my check in. We had to download the app on her phone as well
Difficult to Navigate
by Rbnmntz on 2019/06/09 20:11
Most times there wasn’t an option to see the Iberia site in English and I couldn’t find the customer service / contact number in the app
Horrible
by Chase_P on 2019/10/09 21:54
Literally the worst airline app I’ve used. Doesn’t find reservation automatically, I get errors trying to change my seat, no boarding pass for my mobile is available - it’s really incredible how bad this is. Flight is booked through BA but it’s operated by Iberia - no info seems to flow. I have an AA flight for the return leg and I can already pick my seats and boarding pass will be ready 24 hrs before the flight on my mobile. This is basic stuff guys, you should be embarrassed for running your company like this. Will avoid Iberia at all costs for the foreseeable future.
Checking In
by Brad from FL on 2019/05/08 16:31
The process was fairly easy but had to provide the same information several times.
Worst app experience EVER
by Hugo Giralt on 2019/08/31 03:33
Took me 2 hours to check-in trying to add and pay for an extra luggage and front row seat. When trying to pay and after entering all the payment info, it gives an error. Tried in the app and on the website. Last time I travel with Iberia. Worst experience EVER, super frustrated
Iberia is worse than budget airlines
by jstudio on 2019/05/27 13:05
- The app is miserable to use - No mobile boarding pass - Charge you to pick a seat, ANY seat - Airport kiosk doesn’t work, agent told me that happens all the time - In flight service is the worst I’ve ever experienced. Flight attendants didn’t bother to give you water during an overnight transatlantic flight
Better but not the best
by Recipes916 on 2019/12/24 16:37
Iberia has made a lot of improvements to their App but it still doesn’t have the capability to add your boarding pass to your Apple wallet like all other major airlines?
The app doesn’t work well
by miguelito25 on 2019/05/06 15:19
I’ve tried to view my ticket several times with no success. It says there is an error. When I call in to level or Iberia I have great customer service, but the app leaves something to be desired.
Feedback
by sitamendez on 2018/10/29 01:49
It should always remember your preferences like where do you usually fly, currency (I always have to change mine from Pounds to Euros)
Worst website and app ever
by Icíar Niharra on 2019/06/15 03:32
It has taken my husband and I over one hour to do a simple check in. It kept on disconnecting us, giving us error messages, and we had to re write the same information 6 times!! It’s extremely frustrating. Get it together, Iberia! It is 2019.
Difficult to use
by Alexander in NY on 2019/11/16 18:16
Hard to use app, glitchy, many features are website only
Feedback
by unbelivable2.0 on 2019/09/16 21:38
Too many steps compared to other airlines, and you always have to scroll down to continue. Useless interface compared to all other airlines even giving feedback had several steps - unbelievable! ... sorry
Terrible app
by Mattystyle on 2019/10/03 22:42
App wouldn’t let us check in all day kept giving error, bc of that we got to JFK airport and had to sit around for 2 hours in the check in area until they allowed us to when we could have been inside at a restaurant eating and relaxing. Very frustrated.
Easy to use!
by crunchhhh on 2018/12/04 02:17
Check in was easily done
Easy to use
by Yagaaayouhh on 2019/09/21 14:38
App was very easy to use to check in to my surprise. Very pleased!
English version update
by STLG on 2018/10/05 13:26
This is a nice app however could you make it a little easier for US speaking travelers!
Horrendously slow
by riosga on 2019/01/05 09:59
Anything else speed is fine. Every touch is more than a minute wait and ends in a error “s “Unexpected server error, start from the beginning”. You are probably the ones that need to start from the beginning.
Recommended
by pacomar on 2019/05/29 08:27
In my experience it was easy to use and not unlike any of the USA carriers.
No recognition of status
by Dkracerfl on 2019/07/21 14:12
My OneWorld Emerald status isn’t recognized by the app though it’s in my profile. It will not give me a boarding pass with my status and so my boarding group is now group 3. This is not reflective of an app that works well for extensive travel
Buggy
by luckydutchy on 2019/11/05 12:00
Credit card scan doesn't work and doesn't show error .essage. Change in seats afterwards caused the app to be stuck asmpayment was missing but no option proposed to try another credit card.
Boarding pass doesn’t upload to passport
by nicnyc90 on 2019/07/12 22:05
So many bugs that need to be fixed
Upgrade
by ico.inanc on 2018/09/09 09:43
Whilst doing my check-in I am asked if I want to upgrade for €49, I say yes but when I click it says I am not allowed 😱, first you offer me an upgrade and then you don’t allow me to use it.
Can’t locate my existing reservation
by fruitypoundcake on 2019/10/03 15:47
No matter what I do, every time I try to find my trip using my name and record locator, it can’t find it. This inability to let me access my reservation using my locator makes the app completely useless.
Upgrade option missing
by mwjhewitt on 2018/09/20 12:01
Annoying that you don’t have the option to upgrade during the online check in process.
Rating Trends
0,0,0,0,0,1,0,0,0,1,0,0,0,1,1,0,0,2,0,0,1,0,0,1,0,0,0,0,0,0,0,0,0,0,1,0,1,0,1,0,0,0,0,0,0,1,0,0,2,4,1,1,3,2,5,1,2,1,3,2,2,2,1,2,2,3,2,1,1,5,0,0,5,7,1,2,1,3,1,3,4,2,2,1,4,4,1,3,4,2
All Versions
4.0
17,512 total
 5
14,125
 4
1,780
 3
636
 2
287
 1
684
Current Version (11.6)
4.0
17,423 total
 5
14,109
 4
1,774
 3
632
 2
274
 1
634
Version History
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App name
Iberia
Description
New Iberia App. The Iberia experience, in your hand. We have renewed our app to always be close to you: choose your destination; enjoy our wide range of fares; manage your Iberia Plus profile; complete your trip and save by booking hotel or car; access with your reservation to digital press and information of interest, free of charge; Check your balance in Avios and use them to travel ... And all, with our quality and service. - BOOK YOUR FLIGHT Choose the destination, date and rate that best suits your preferences; we have for all tastes. Store your credit card information and pay it on the most secure platforms quickly and conveniently. - MANAGE YOUR RESERVATION Access the My Trips section, view your reservation and have the details at hand. Change your flight if you need it; if it is an airlift ... - DO CHECK-IN Check-in and carry your boarding pass on your mobile or tablet; so you can see it even without an internet connection. Forget about printing, and forget about queuing at the airport. - FOLLOW THE STATE OF YOUR FLIGHTS Access the Flight info section and check the status of your flight, or the flight of another. Get updated information on schedules, last minute changes ... - ACCESS IBERIA PLUS Sign up and manage your profile in your Private Area: travel documents, credit cards, frequent passengers ... Take your Iberia Plus cards on your mobile and view them comfortably. Check your accumulated Avios balance with us or our partners. Enjoy discounts and promotions in restaurants, technology, leisure ... This is our exclusive loyalty program. - APPLE WATCH Our App Iberia, now on your Apple Watch. Manage your flight comfortably and have the most complete information always at hand: all your flight and airport data, last minute information, notifications when check-in is available... Download it now.
Easy!
by irenkad on 2020/07/15 08:06
Checking in and adding luggage nice and easy!
Shame
by HK 45C on 2020/05/08 21:30
The worst airline app. vergüenza
As bad as Iberia's systems
by churi2k on 2020/02/20 04:21
This app speaks about Iberia's administration and their processes. Pretty bad user experience (I even had to fake my child's name and say that he was traveling with his mum instead of me because both names together exceed 35 characters). The only reason I'm giving it 2 stars is because it's still much better than their website, where it was just impossible to buy the tickets because of multiple bugs. Add to that this is a company that behaves every day more like a low cost airline except in the ticket prices. Sadly, it's the only option that many of us have to get a direct flight to Spain
Yes
by vadgrgjcfenthm on 2020/02/18 21:41
I joke and I cri
Worst
by Dgm58 on 2020/02/16 11:31
Worst app, worst customer service. They don’t know what one world is. Pretty much they care less about the customers period.
First time experience. EXCELLENT
by Oxonthebox1 on 2020/02/12 14:32
I was very happy with my first experience. I had to check in to a flight from a taxi. Downloaded the app and checked in in 5 minutes
The worst airline app I have ever used.
by Bubba Kidd on 2020/02/10 20:59
If I could give negative stars I would. You literally can do NOTHING with this app! Push notifications? Nope Change seats? Nope Pre-order meals? Nope The list goes on. I shouldn’t be surprised because their website is also the worst I’ve experienced. They’re owned by the same company that owns British Airways so why can’t you improve to the their level?
No multi-destination selection!
by ibbez on 2020/02/10 16:40
I cannot book the flight! What is a point to have this app?
Out dated
by deliver your best on 2020/02/09 04:24
During check in, if you click back, you cannot go back on screen, instead you have to start from the beginning. Very old school thinking. In addition, when paying for an extra bag and entering my cc info, I had entered everything but realized I chose MasterCard instead on visa. When I changed it to visa it deleted everything and I had to start all over again. Whoever designed this app does not travel nor do they use the app themselves. Iberia needs to make it more user friendly when correcting errors.
Inservible
by Veris3 on 2020/02/08 18:45
Una estrella porque no hay opción para darle ninguna. Traté de registrarme a través de la App pero no funciona. Entonces me registré por la Web de Iberia. Recibí el número asignado por email. Cuando trato de acceder con el número de Iberia plus recibido o con la dirección de email usando el password recién creado, te sale un mensaje indicando que la combinación usada es inválida. Usas la opción para dar reset al Password y tampoco funciona ni por la App ni por la Web. ¡Que desastre de App y que falta de respeto a los clientes!¡
Check in
by Ysabella G on 2020/01/14 11:07
Rápido y sencillo
Imposible to check-in
by drabilio on 2020/01/13 01:03
My ticket was sold by American Airlines but operated by Iberia. I tried to check-in using the Iberia App but it did not accept the country that issue my passport: USA. In spite that this was my returning fly, I couldn’t check-in 24 hours before. I truly believe that they do that to charge for the seat assignment. I couldn’t check in until I did it in person in the airport
Poor app
by ReviewThoseApps on 2019/12/31 13:14
Badly made app, buggy, and limited functionality. Surely you can do better than this Iberia. Your website isn’t much better.
Bags
by Andres2402 on 2019/12/30 00:03
I did the reservation the international flight and I had that paid for my bag, the reservation only included me bag carry on
Agua
by waheguruliza on 2019/12/28 18:39
buenas noches, siempre me ha encantado Iberia y su servicio. En esta oportunidad nos ha tocado un personal bastante antipático. Y dos horas antes se han quedado sin agua potable para beber. Gracias y ojalá puedan mantener su excelente servicio a bordo!
Better but not the best
by Recipes916 on 2019/12/24 16:37
Iberia has made a lot of improvements to their App but it still doesn’t have the capability to add your boarding pass to your Apple wallet like all other major airlines?
Outdated airline, outdated app
by Herr Wiersdorf on 2019/12/11 21:56
I’m not sure if the fault lies with the airline or the app; I couldn’t add any boarding passes to my Apple Wallet if the flight was operated by Iberia. Customer service was helpful, but I had to know what I wanted and push against their reps’ directives and assumptions. Their site was down for several hours. I’ll avoid flying with them in the future if I can.
Choose a different airline.
by Mr .Blue on 2019/12/10 20:24
Iberia is never on time, I’ve had my plane canceled and delayed twice already. The people I’ve come across at multiple airports have been nothing but rude. Pay more money and try a different airline this is ridiculous. I’m tired of having my flights canceled because of other people. I would give zero stars but I can’t.
Nothing about this actually works
by freck1ec on 2019/12/09 14:34
If I could give this 0 stars, I would. Nothing about the check in process actually works. After hours on message boards reading about other similar experiences I finally found a workaround but this app (and the website/mobile version) is absolute trash.
Not even deserves a review
by luismesas on 2019/12/07 19:57
It can’t be more unusable, a huge waste of time. Even my phone is crying due to the pain of each byte that is using of its memory
Website doesn’t function well and received poor customer service by phone.
by nfawi on 2019/12/06 15:49
Iberia provided the worst customer service I have ever experienced with an airline company. The website did not function properly to change seats and add baggage and we had to call a representative by phone. The representative was not helpful and in fact gave us misleading information. The app for Iberia was only slightly more helpful than the website and allowed us to complete our checkin process where the representative on the phone could not.
Difficult to use
by Alexander in NY on 2019/11/16 18:16
Hard to use app, glitchy, many features are website only
Garbage
by upset nyc flyer on 2019/11/10 23:44
Can't even check in! Code share flight from AA. Always giving me error, but never explain what the error is.
So bad it’s astounding
by Flyfrg on 2019/11/10 19:37
This app has got to rank behind North Korea’s national airlines app- the high ratings are clearly bogus-the app does ....NOTHING...it is amazing how in 2019 Iberia’s app & customer service are so profoundly awful- can they not hire a couple of IT kids to make a better app?
Terrible App
by Allolllllllll on 2019/11/10 00:15
No conozco un App peor que el de Iberia! Nunca salva la información, siempre hay que meter los datos múltiples veces es muy frustrante inviertan dinero en su App y su web!!! Mucho!!!! O dejaremos de volar con Iberia
Buggy
by luckydutchy on 2019/11/05 12:00
Credit card scan doesn't work and doesn't show error .essage. Change in seats afterwards caused the app to be stuck asmpayment was missing but no option proposed to try another credit card.
App
by Cmngwlihrgoiuerwoiughert on 2019/10/31 22:14
This app is clunky. Examples: It did not “finish” my checkin. I finally figured out that I had not indicated what kind of card I was using. When I corrected it, it erased all the information. I had to start over. It tells me my Iberia profile is incomplete because I have not entered a province. But the only provinces it provides are in Spain.
сјајна услуга
by _p_a_l_i_ on 2019/10/24 20:10
сјајна услуга, брза и лака навигација кроз апликацију
Very unfriendly app and customer service
by TreseKin on 2019/10/16 18:21
The app is not easy to navigate and the live person customer service is worst.
Check in fails
by Titaniumdoughnut on 2019/10/11 18:15
An error has occurred. Please try again later.
Horrible
by Chase_P on 2019/10/09 21:54
Literally the worst airline app I’ve used. Doesn’t find reservation automatically, I get errors trying to change my seat, no boarding pass for my mobile is available - it’s really incredible how bad this is. Flight is booked through BA but it’s operated by Iberia - no info seems to flow. I have an AA flight for the return leg and I can already pick my seats and boarding pass will be ready 24 hrs before the flight on my mobile. This is basic stuff guys, you should be embarrassed for running your company like this. Will avoid Iberia at all costs for the foreseeable future.
Terrible app
by Pjkmelvin on 2019/10/05 12:35
Check-in doesn’t work, and it tells you nothing about what terminal your flights leave from
Terrible app
by Mattystyle on 2019/10/03 22:42
App wouldn’t let us check in all day kept giving error, bc of that we got to JFK airport and had to sit around for 2 hours in the check in area until they allowed us to when we could have been inside at a restaurant eating and relaxing. Very frustrated.
Can’t locate my existing reservation
by fruitypoundcake on 2019/10/03 15:47
No matter what I do, every time I try to find my trip using my name and record locator, it can’t find it. This inability to let me access my reservation using my locator makes the app completely useless.
Cattle car airlines
by normalsizedperson on 2019/09/29 20:30
Just a nightmare to be confined in an inhumanly tiny space with people in front of you who fully recline into the tiny space. No water? Really? Attendants who don’t communicate with you. Pure hell for me.
Great!
by filhodacp on 2019/09/26 14:03
Very easy to checkin and select seats. One of my favorite airline apps
Easy to use
by Yagaaayouhh on 2019/09/21 14:38
App was very easy to use to check in to my surprise. Very pleased!
Can’t even check in
by Akjsixjwbauhndozisn on 2019/09/21 12:31
Waste of time. Can’t check in on the app, can’t check in online, can’t check in over the phone. What’s the point of this app? Garbage service
La peor aplicación de compañía de vuelo del mundo
by Pablohurt on 2019/09/19 18:08
No entiendo como Iberia puede tener una aplicación tan tan tan mala. Es súper simple, no te deja hacer nada. Algunos de los mil problemas que me da: -a veces no me deja poner mi fecha De nacimiento al comprar un vuelo. Me da error y no me deja continuar. -no me deja poner opciones en mis preguntas de seguridad. -el mapa para elegir asiento no funciona a veces y no me aparece. -una vez hecho el checkin, no hay forma de ver la tarjeta de embarque de manera Instantánea, hah que ir por todo el proceso de facturación. Simplemente indignante!
Feedback
by unbelivable2.0 on 2019/09/16 21:38
Too many steps compared to other airlines, and you always have to scroll down to continue. Useless interface compared to all other airlines even giving feedback had several steps - unbelievable! ... sorry
Worst Customer Service
by Jacobstcy on 2019/09/09 07:34
I spoke to a customer representative and he refused to inform me how much a checked in bag would cost me. Then when I asked to speak to a manager he refused to put me through.
President
by ññ mp on 2019/09/05 03:54
Excelente Servicio en todo los procesos
Iberia app and website needs serious review
by Horrible app technology on 2019/09/04 22:28
This app is near useless and without hesitation as about as bad as it gets. Won’t let you check in due to an error for missing information although every field is completed. Also no place in the app for assistance. Even hotel staff I spoke with regarding checking in with Iberia and can quote them as saying worst app and website as well. Many customers with complaints and issues.
Worst app experience EVER
by Hugo Giralt on 2019/08/31 03:33
Took me 2 hours to check-in trying to add and pay for an extra luggage and front row seat. When trying to pay and after entering all the payment info, it gives an error. Tried in the app and on the website. Last time I travel with Iberia. Worst experience EVER, super frustrated
Muy buena
by noadmite on 2019/08/30 14:02
Aplicación fácil de usar y amigable. Gracias
Not worth the time
by Fwpilot on 2019/08/27 07:55
A simple check in can take up to 20-25 mins. Not worth the time doing a simple task as changing seats on the mobile app.
Useless
by jcesparza on 2019/08/27 01:27
Innacurate and useless. This airline does not respect its customers.
App doesn’t work
by gfthfrhg on 2019/08/21 01:36
“Unexpected error. Please go back and start all over” Called in to their ‘Customer Service’ and they said I had to just got to the airport tomorrow to check in and their app doesn’t allow it.
Horrible
by kcwinaus on 2019/08/19 22:53
THE WORST airline app I’ve ever used. The description says it is compatible with Apple Wallet, however, there is no way to add the boarding pass to the Wallet, nor does the app itself have a boarding pass, only a pdf via email or other stand-alone file. There are plenty of other gripes I have with it, but obviously Iberia doesn’t care, since the above (and the others) are long-term issues, so I’m not going to waste my time. Apple should really get on their case for it being so shoddy.
timo total
by plantain52 on 2019/08/15 22:20
te miente diciendo que puedes “cambiar tu asiento de forma gratuita” y luego resulta que te cobran incluso los peores asientos a razón de €13 mínimo. otra estafa más!
Bad app
by Ciccio34 on 2019/07/30 10:42
Limited functionality, crashes a lot.
An app as broken as the website
by Forced for 5 stars on 2019/07/26 20:19
I spent a long time trying to check in via the web page and the app, getting generic error messages and then getting error “select country of origin” even if it is chosen correct it still failed. I literally had to ask a friend to use their android version and through some small miracle, it allowed me to check in. But of course not choose seats, because why would it work? Ever at all? I will now pay double with other airliners to not have to deal with Iberia app, website, or extremely unhelpful customer service people.
No me dejó checkear otra maleta
by JP U on 2019/07/24 13:45
Me daba error
No foreign credit cards
by Lito Andra on 2019/07/22 07:45
I have been trying to pay with a foreign credit card To change my seat and it is Impossible to do it.
No recognition of status
by Dkracerfl on 2019/07/21 14:12
My OneWorld Emerald status isn’t recognized by the app though it’s in my profile. It will not give me a boarding pass with my status and so my boarding group is now group 3. This is not reflective of an app that works well for extensive travel
Worst Customer Service Ever
by Mrs. Caylor on 2019/07/16 16:56
Your company has terrible customer service.
Boarding pass doesn’t upload to passport
by nicnyc90 on 2019/07/12 22:05
So many bugs that need to be fixed
Basic website functionality
by mathlo1 on 2019/07/06 09:19
I’ve been having an error checking in for an hour. First couldn’t get the English site, then it kept saying there was an error. I called and they said it’s because I’m using chrome or safari. What else would I be using??? Their website doesn’t have base level functionality. Ridiculous.
Por que tengo que dar datos de Green card?
by jaad70 on 2019/07/03 18:17
Por que me pide los datos de la green card cuando vuelo de méxico a españa? Era un vuelo directo México City - Madrid.
Absolute Worst Experience
by pmd70 on 2019/07/03 13:47
My experience with Iberia to date has been a nightmare and I haven’t even taken the flight yet. Absolutely unacceptable website and terrible app. Both have caused much frustration and confusion! I had to resort to calling customer support which a few times sounded like I was calling another planet where I could barely hear and understand what they were saying. I also missed by Business Class flight because flights on their ALLIANCE PARTNER-American Aurlines-were late due to air traffic and they changed me an additional $1,500.00 on top of what I paid to rebook. At that point I had no choice because I was stranded at JFK. One would think that being ALLIANCE PARTNER would have some advantages, but no. The customer support person would not budge or make any exceptions. Clearly they saw an opportunity to make more money so they took advantage of it. I hope my flight experience and return trip can make up for this frustrating experience. If I had to decide now-I would NEVER book through Iberia and I will put my sentiments on blast. As a company they need to get their act together if they want to compete with and compare to other respectable airlines.
Incomoda
by vak70 on 2019/07/03 08:02
Es muy poco práctica para manejarse dentro de ella y tiene pocas cosas. Yo soy viajero frecuente de American Airlines y creo q deberían mirar esa app q creo atiende las necesidades del pasajero grcias
Errors...
by catatonia on 2019/06/30 09:45
I can never enter my frequent flyer number on here without getting an error. Also hard to add your checked bag. The website is just as bad (trying with multiple browsers).
App is not too bad, but the overall experience is horrible
by carlomelara on 2019/06/29 22:12
I had to purchase the seats 3 times, 2 prior to my trip, and one more today that I wanted to change seats, the app did not give the chance to get the prior assigned tickets, I had to pay for the 3rd time. Before the flight, weeks before my flight I received an email that I had to make changes on one of the flights, because “one sector of the flight was cancelled”. I made the changes. One day before the flight another email came in saying that I had another confirmation number. I showed up at the counter and I was bumped from business to economy. I was offered a monetary compensation, but I paid business for a reason. In flight, 2 of the flight cure were completely rude, that God I feel asleep for most of the trip. This experience was given me a bad taste of Iberia.
Who Rates this a 4.6?
by TomP813 on 2019/06/28 18:49
This is yet another crappy app from an international airline. Please for the love of god sign up for Delta and copy what they did. It’s really not that hard to know what you should be doing. People who rated this a 5 must fly almost exclusively on Spirit Airlines.
Mejora pendientes
by elyeyo on 2019/06/26 00:20
No deja hacer cambios al Número de viajero frecuente. La duración de vuelos está por resta de horas sin importar el cambio de zona horaria. Pide mucha información que ya se ha metido a la aplicación en otras ocasiones.
Bad
by lhuse1577 on 2019/06/24 15:08
The app is always down. You have to process your requests (whatever they are) at least three or four times. It’s exhausting.
Checking in
by peterguam671 on 2019/06/24 14:03
I wish the app allowed for me to check in my daughter together with my check in. We had to download the app on her phone as well
Pésimo
by padilla1959 on 2019/06/18 06:14
Quise pagar equpaje no pude, quise pagar ascenso y no pude. No funciona su sistema de pagos
No add to Wallet
by Somervilleres on 2019/06/16 23:56
The most basic feature of an airline app is to add your boarding pass to Apple Wallet. How does this app not have this ?!?
Worst website and app ever
by Icíar Niharra on 2019/06/15 03:32
It has taken my husband and I over one hour to do a simple check in. It kept on disconnecting us, giving us error messages, and we had to re write the same information 6 times!! It’s extremely frustrating. Get it together, Iberia! It is 2019.
Having app bugs
by kuku riku on 2019/06/14 03:02
There is no obckear contact point to contact in case of the app issues. Customer support are not able to help.
Muy mala
by danybarba on 2019/06/10 18:43
Después de intentar 5 veces registrar 2 maletas extras me fue imposible. Finalmente tuve que comprar en counter y me costó el doble. Tampoco me permitió ingresar mi numero frecuente de Latam (con el que también puedo acumular millas) por lo que las perdí. Un desastre. Evitare volar en Iberia siempre que me sea posible
Difficult to Navigate
by Rbnmntz on 2019/06/09 20:11
Most times there wasn’t an option to see the Iberia site in English and I couldn’t find the customer service / contact number in the app
Complicated
by Aagsb on 2019/06/06 15:23
Most complicated website which is changed automatically to Spanish language and since then I can’t change it to English. My password for some reason not matching and I tried to change and it asks me my passport number , secret question etc.. seriously? I’m not caring my passport all the time with me.. tried to check the deals they have - couldn’t understand nothing. So F it, tired of trying. Gotta choose another company
Gracias
by Porolo1968 on 2019/06/05 02:19
Excelente trabajo...aunque tuve un percance con mi Maleta.La forzaron y rompieron la agarradera para llevarla rodando.Pero buen trabajo..
Easy, quick and reliable!
by Duda Gomen on 2019/05/31 17:05
Excellent airline App. Congratulations!
Recommended
by pacomar on 2019/05/29 08:27
In my experience it was easy to use and not unlike any of the USA carriers.
Iberia is worse than budget airlines
by jstudio on 2019/05/27 13:05
- The app is miserable to use - No mobile boarding pass - Charge you to pick a seat, ANY seat - Airport kiosk doesn’t work, agent told me that happens all the time - In flight service is the worst I’ve ever experienced. Flight attendants didn’t bother to give you water during an overnight transatlantic flight
Poor App display app
by raw321 on 2019/05/24 07:49
To my opinion the app needs a major update. The writing is unreadable, way too small
Iberia App is the worst of all airline apps
by R.PALACIOS on 2019/05/24 02:00
There is always an issue. The latest, it only provides your boarding pass in a PFD format to print. No in-app boarding pass or wallet. But this is not a temporary glitch, there has been something wrong since this app was created. I flight with Iberia several times a year and this App NEVER worked well in any trip. If you are lucky and went well once, just wait for the return flight and something will go wrong. However I have to say that the website also fails all the time, so maybe this is not a problem of the developers of the app, but just the ones at the server side.
Wallet integration?
by ShyuneX on 2019/05/21 04:34
Really? It’s sending me a pdf with my boarding pass? It’s 2019!
Horrible Customer Service
by thissuckstoo on 2019/05/10 01:47
After trying to check in over 10 times online for this flight, I called customer service for help as I was told when I booked my flight I would be able to pick my seat when I checked in 24 hours in advance of flight. The first representative I got was David. He told me that the reason I was having trouble was because I was using my iPhone and Mac (Chrome and Safari) and that your check in process is not supported by those browsers!! WHAT?!? Wasn’t told that anywhere!!! When he said He could not help me with my seat, I asked to speak to a manager. That’s where it got WORSE! I got Michelle who told me I WAS checked in (how the hell did that happen?!) but that I had to ‘go to the airport to get a seat because I was already checked in?!! I told her over 10 times I live in Cleveland and would not be able to get help there. She could not understand that I am on a separate itinerary to JFK from my home. She was cold, uninformed, and kept repeating for me to go to the airport, which makes NO sense. So, your check in process online and on the app is miserable and now I am going to have to wait to get a seat I was guaranteed to pick when I checked in. Can you help before I board? Caroline Barni Confirm #: JZHGLN
Checking In
by Brad from FL on 2019/05/08 16:31
The process was fairly easy but had to provide the same information several times.
APP DOES NOT ALLOW FOR OTHER ONEWORLD MEMBERSHIP
by Magramada on 2019/05/07 07:43
I have been loyal to OneWorld for over 15 years. I am Emerald and my membership card is from American Airlines. I use Concur and AmEx Global Business Travel/Amadeus to book my flights. Every other airline app picks up my loyalty number as entered in those systems. NOT ONLY DOES IBERIA NOT upload or totally ignore my loyalty card in my bookings, but in addition they have DESIGNED AN APP THAT ONLY ALLOWS TO ENTER AN IBERIA LOYALTY CARD NUMBER. What is the point of having an alliance if you discriminate against your alliance partners’ members?
The app doesn’t work well
by miguelito25 on 2019/05/06 15:19
I’ve tried to view my ticket several times with no success. It says there is an error. When I call in to level or Iberia I have great customer service, but the app leaves something to be desired.
Europe trip
by yuma070 on 2019/04/28 07:13
App easy to navigate
Awful
by Zegoytg on 2019/04/24 06:14
The worst airline app in the sky. You have to put in all kinds of data and even then it doesn’t work.
Useless
by rxnishere on 2019/04/23 09:58
Available only at Spanish. On my trying to check-in gives me permanent mistake. And i would not say that web-page of iberia more helpful than this app. Bad job.
Can’t believe I’ve wasted over four hours trying to pay for extra baggage
by q4 nt surprised on 2019/04/14 13:52
It’s difficult to believe that I’ve spent over four hours attempting to pay for a checked bag, and still not knowing whether I’ve paid for it. If this is the type of service l can expect for the rest of my dealings with your airline, It’s impossible for me to believe that the flight is going to be run with any competent abilities perhaps I should purchase a lot of life insurance you’re not leaving me with a very good feeling of traveling with you folks
Excellent airline !
by Iggybet. on 2019/04/14 12:19
Good service on board, always on time, for me one of the best airlines in the world.
Bad experience
by jhfyvshjiwcnh on 2019/04/10 19:01
It has a lot of unexpected errors. Very bad experience The stupid nickname to submit feedback is also horrible
Worst App
by jdiskejjdjdhd874773 on 2019/04/10 12:31
Terrible app. Told me multiple times my confirmation code was wrong to only have it work on the 5th try.
Charge
by michaelone1975 on 2019/04/08 01:27
I can’t charge my bag
Scam airlines
by emma988 on 2019/04/07 16:07
I am traveling from USA to Croatia and only carry on allowed.i have 2 bags ends up costing me $200 and had to pay for a seat .Rip off airlines.very disappointed.
Too many error messages
by miami hurricaner on 2019/03/30 17:49
Hard to use, slow, lots of error messages. Requests all the same passport information for the return flight which was already entered.
Not working well
by Tascek on 2019/03/28 22:36
I tried multiple times to add a checked piece of luggage and did not go through!!!
It allowing seat selection
by DT worldwide on 2019/03/24 19:17
Customer service staff told me I can select available seats feee of charge 24 hours before departure. However it didn’t work.
Errors frecuentes
by FrecViajer on 2019/03/18 11:54
3 de cada 5 veces que abro la aplicación me da un error o se bloquea.
Buenísima Aplicación
by tas_jvargas on 2019/03/15 09:39
Esta aplicación es súper ágil y todos los trámites se hacen con mucha facilidad
Can’t believe I’ve wasted over four hours trying to pay for extra baggage
by q4 nt surprised on 2019/04/14 13:52
It’s difficult to believe that I’ve spent over four hours attempting to pay for a checked bag, and still not knowing whether I’ve paid for it. If this is the type of service l can expect for the rest of my dealings with your airline, It’s impossible for me to believe that the flight is going to be run with any competent abilities perhaps I should purchase a lot of life insurance you’re not leaving me with a very good feeling of traveling with you folks
Horrible Customer Service
by thissuckstoo on 2019/05/10 01:47
After trying to check in over 10 times online for this flight, I called customer service for help as I was told when I booked my flight I would be able to pick my seat when I checked in 24 hours in advance of flight. The first representative I got was David. He told me that the reason I was having trouble was because I was using my iPhone and Mac (Chrome and Safari) and that your check in process is not supported by those browsers!! WHAT?!? Wasn’t told that anywhere!!! When he said He could not help me with my seat, I asked to speak to a manager. That’s where it got WORSE! I got Michelle who told me I WAS checked in (how the hell did that happen?!) but that I had to ‘go to the airport to get a seat because I was already checked in?!! I told her over 10 times I live in Cleveland and would not be able to get help there. She could not understand that I am on a separate itinerary to JFK from my home. She was cold, uninformed, and kept repeating for me to go to the airport, which makes NO sense. So, your check in process online and on the app is miserable and now I am going to have to wait to get a seat I was guaranteed to pick when I checked in. Can you help before I board? Caroline Barni Confirm #: JZHGLN
First time experience. EXCELLENT
by Oxonthebox1 on 2020/02/12 14:32
I was very happy with my first experience. I had to check in to a flight from a taxi. Downloaded the app and checked in in 5 minutes
As bad as Iberia's systems
by churi2k on 2020/02/20 04:21
This app speaks about Iberia's administration and their processes. Pretty bad user experience (I even had to fake my child's name and say that he was traveling with his mum instead of me because both names together exceed 35 characters). The only reason I'm giving it 2 stars is because it's still much better than their website, where it was just impossible to buy the tickets because of multiple bugs. Add to that this is a company that behaves every day more like a low cost airline except in the ticket prices. Sadly, it's the only option that many of us have to get a direct flight to Spain
Iberia App is the worst of all airline apps
by R.PALACIOS on 2019/05/24 02:00
There is always an issue. The latest, it only provides your boarding pass in a PFD format to print. No in-app boarding pass or wallet. But this is not a temporary glitch, there has been something wrong since this app was created. I flight with Iberia several times a year and this App NEVER worked well in any trip. If you are lucky and went well once, just wait for the return flight and something will go wrong. However I have to say that the website also fails all the time, so maybe this is not a problem of the developers of the app, but just the ones at the server side.
Website doesn’t function well and received poor customer service by phone.
by nfawi on 2019/12/06 15:49
Iberia provided the worst customer service I have ever experienced with an airline company. The website did not function properly to change seats and add baggage and we had to call a representative by phone. The representative was not helpful and in fact gave us misleading information. The app for Iberia was only slightly more helpful than the website and allowed us to complete our checkin process where the representative on the phone could not.
Out dated
by deliver your best on 2020/02/09 04:24
During check in, if you click back, you cannot go back on screen, instead you have to start from the beginning. Very old school thinking. In addition, when paying for an extra bag and entering my cc info, I had entered everything but realized I chose MasterCard instead on visa. When I changed it to visa it deleted everything and I had to start all over again. Whoever designed this app does not travel nor do they use the app themselves. Iberia needs to make it more user friendly when correcting errors.
App is not too bad, but the overall experience is horrible
by carlomelara on 2019/06/29 22:12
I had to purchase the seats 3 times, 2 prior to my trip, and one more today that I wanted to change seats, the app did not give the chance to get the prior assigned tickets, I had to pay for the 3rd time. Before the flight, weeks before my flight I received an email that I had to make changes on one of the flights, because “one sector of the flight was cancelled”. I made the changes. One day before the flight another email came in saying that I had another confirmation number. I showed up at the counter and I was bumped from business to economy. I was offered a monetary compensation, but I paid business for a reason. In flight, 2 of the flight cure were completely rude, that God I feel asleep for most of the trip. This experience was given me a bad taste of Iberia.
Horrible
by kcwinaus on 2019/08/19 22:53
THE WORST airline app I’ve ever used. The description says it is compatible with Apple Wallet, however, there is no way to add the boarding pass to the Wallet, nor does the app itself have a boarding pass, only a pdf via email or other stand-alone file. There are plenty of other gripes I have with it, but obviously Iberia doesn’t care, since the above (and the others) are long-term issues, so I’m not going to waste my time. Apple should really get on their case for it being so shoddy.
Complicated
by Aagsb on 2019/06/06 15:23
Most complicated website which is changed automatically to Spanish language and since then I can’t change it to English. My password for some reason not matching and I tried to change and it asks me my passport number , secret question etc.. seriously? I’m not caring my passport all the time with me.. tried to check the deals they have - couldn’t understand nothing. So F it, tired of trying. Gotta choose another company
Iberia app and website needs serious review
by Horrible app technology on 2019/09/04 22:28
This app is near useless and without hesitation as about as bad as it gets. Won’t let you check in due to an error for missing information although every field is completed. Also no place in the app for assistance. Even hotel staff I spoke with regarding checking in with Iberia and can quote them as saying worst app and website as well. Many customers with complaints and issues.
APP DOES NOT ALLOW FOR OTHER ONEWORLD MEMBERSHIP
by Magramada on 2019/05/07 07:43
I have been loyal to OneWorld for over 15 years. I am Emerald and my membership card is from American Airlines. I use Concur and AmEx Global Business Travel/Amadeus to book my flights. Every other airline app picks up my loyalty number as entered in those systems. NOT ONLY DOES IBERIA NOT upload or totally ignore my loyalty card in my bookings, but in addition they have DESIGNED AN APP THAT ONLY ALLOWS TO ENTER AN IBERIA LOYALTY CARD NUMBER. What is the point of having an alliance if you discriminate against your alliance partners’ members?
Poor app, major disappointment for a big airline
by BA Gold Guest Card on 2018/11/18 20:34
Sont understand how an airline cannot have a working app. It continually provides the error message week after week UNEXPECTED SERVER ERROR. Despite bringing out new app updates Iberia seems incapable of resolving the stability of the app
No AMEX makes me sad
by No AMEX makes me sad on 2018/10/04 06:46
I tried to pay for baggage with two different American Express cards leader or more at. Also the only cards I have that I use for business. I had to use the personal card MasterCard to be very frustrating. Other than that the app is easy to use nicely done
Iberia App
by LucyB.LEoni on 2018/12/23 21:38
Super friendly user! Stable and quick even when connected with a low quality WiFi.
Choose a different airline.
by Mr .Blue on 2019/12/10 20:24
Iberia is never on time, I’ve had my plane canceled and delayed twice already. The people I’ve come across at multiple airports have been nothing but rude. Pay more money and try a different airline this is ridiculous. I’m tired of having my flights canceled because of other people. I would give zero stars but I can’t.
Super fast
by cristancha44 on 2019/01/02 07:55
Great app incredibly effortless check in - very user friendly I just got it and checked in my email hole family -
Basic website functionality
by mathlo1 on 2019/07/06 09:19
I’ve been having an error checking in for an hour. First couldn’t get the English site, then it kept saying there was an error. I called and they said it’s because I’m using chrome or safari. What else would I be using??? Their website doesn’t have base level functionality. Ridiculous.
Imposible to check-in
by drabilio on 2020/01/13 01:03
My ticket was sold by American Airlines but operated by Iberia. I tried to check-in using the Iberia App but it did not accept the country that issue my passport: USA. In spite that this was my returning fly, I couldn’t check-in 24 hours before. I truly believe that they do that to charge for the seat assignment. I couldn’t check in until I did it in person in the airport
The worst airline app I have ever used.
by Bubba Kidd on 2020/02/10 20:59
If I could give negative stars I would. You literally can do NOTHING with this app! Push notifications? Nope Change seats? Nope Pre-order meals? Nope The list goes on. I shouldn’t be surprised because their website is also the worst I’ve experienced. They’re owned by the same company that owns British Airways so why can’t you improve to the their level?
Nothing about this actually works
by freck1ec on 2019/12/09 14:34
If I could give this 0 stars, I would. Nothing about the check in process actually works. After hours on message boards reading about other similar experiences I finally found a workaround but this app (and the website/mobile version) is absolute trash.
Too many error messages
by miami hurricaner on 2019/03/30 17:49
Hard to use, slow, lots of error messages. Requests all the same passport information for the return flight which was already entered.
Excellent app and service
by Barcelona DC on 2018/11/14 00:17
Ok Iberia is doing an excellent job. Traveling a lot lately and it is good tomhighlight that they are doing well. Easy app
I don’t really see the point
by tomatoesaretops on 2018/09/09 14:39
When I’ve wanted to use this for something useful, say the gate number for my flight or the updated flight time, it said the info was unavailable. It also wouldn’t allow me to use the app as my boarding pass. What’s the point?
Outdated airline, outdated app
by Herr Wiersdorf on 2019/12/11 21:56
I’m not sure if the fault lies with the airline or the app; I couldn’t add any boarding passes to my Apple Wallet if the flight was operated by Iberia. Customer service was helpful, but I had to know what I wanted and push against their reps’ directives and assumptions. Their site was down for several hours. I’ll avoid flying with them in the future if I can.
Checking in
by peterguam671 on 2019/06/24 14:03
I wish the app allowed for me to check in my daughter together with my check in. We had to download the app on her phone as well
Difficult to Navigate
by Rbnmntz on 2019/06/09 20:11
Most times there wasn’t an option to see the Iberia site in English and I couldn’t find the customer service / contact number in the app
Horrible
by Chase_P on 2019/10/09 21:54
Literally the worst airline app I’ve used. Doesn’t find reservation automatically, I get errors trying to change my seat, no boarding pass for my mobile is available - it’s really incredible how bad this is. Flight is booked through BA but it’s operated by Iberia - no info seems to flow. I have an AA flight for the return leg and I can already pick my seats and boarding pass will be ready 24 hrs before the flight on my mobile. This is basic stuff guys, you should be embarrassed for running your company like this. Will avoid Iberia at all costs for the foreseeable future.
Checking In
by Brad from FL on 2019/05/08 16:31
The process was fairly easy but had to provide the same information several times.
Worst app experience EVER
by Hugo Giralt on 2019/08/31 03:33
Took me 2 hours to check-in trying to add and pay for an extra luggage and front row seat. When trying to pay and after entering all the payment info, it gives an error. Tried in the app and on the website. Last time I travel with Iberia. Worst experience EVER, super frustrated
Iberia is worse than budget airlines
by jstudio on 2019/05/27 13:05
- The app is miserable to use - No mobile boarding pass - Charge you to pick a seat, ANY seat - Airport kiosk doesn’t work, agent told me that happens all the time - In flight service is the worst I’ve ever experienced. Flight attendants didn’t bother to give you water during an overnight transatlantic flight
Better but not the best
by Recipes916 on 2019/12/24 16:37
Iberia has made a lot of improvements to their App but it still doesn’t have the capability to add your boarding pass to your Apple wallet like all other major airlines?
The app doesn’t work well
by miguelito25 on 2019/05/06 15:19
I’ve tried to view my ticket several times with no success. It says there is an error. When I call in to level or Iberia I have great customer service, but the app leaves something to be desired.
Feedback
by sitamendez on 2018/10/29 01:49
It should always remember your preferences like where do you usually fly, currency (I always have to change mine from Pounds to Euros)
Worst website and app ever
by Icíar Niharra on 2019/06/15 03:32
It has taken my husband and I over one hour to do a simple check in. It kept on disconnecting us, giving us error messages, and we had to re write the same information 6 times!! It’s extremely frustrating. Get it together, Iberia! It is 2019.
Difficult to use
by Alexander in NY on 2019/11/16 18:16
Hard to use app, glitchy, many features are website only
Feedback
by unbelivable2.0 on 2019/09/16 21:38
Too many steps compared to other airlines, and you always have to scroll down to continue. Useless interface compared to all other airlines even giving feedback had several steps - unbelievable! ... sorry
Terrible app
by Mattystyle on 2019/10/03 22:42
App wouldn’t let us check in all day kept giving error, bc of that we got to JFK airport and had to sit around for 2 hours in the check in area until they allowed us to when we could have been inside at a restaurant eating and relaxing. Very frustrated.
Easy to use!
by crunchhhh on 2018/12/04 02:17
Check in was easily done
Easy to use
by Yagaaayouhh on 2019/09/21 14:38
App was very easy to use to check in to my surprise. Very pleased!
English version update
by STLG on 2018/10/05 13:26
This is a nice app however could you make it a little easier for US speaking travelers!
Horrendously slow
by riosga on 2019/01/05 09:59
Anything else speed is fine. Every touch is more than a minute wait and ends in a error “s “Unexpected server error, start from the beginning”. You are probably the ones that need to start from the beginning.
Recommended
by pacomar on 2019/05/29 08:27
In my experience it was easy to use and not unlike any of the USA carriers.
No recognition of status
by Dkracerfl on 2019/07/21 14:12
My OneWorld Emerald status isn’t recognized by the app though it’s in my profile. It will not give me a boarding pass with my status and so my boarding group is now group 3. This is not reflective of an app that works well for extensive travel
Buggy
by luckydutchy on 2019/11/05 12:00
Credit card scan doesn't work and doesn't show error .essage. Change in seats afterwards caused the app to be stuck asmpayment was missing but no option proposed to try another credit card.
Boarding pass doesn’t upload to passport
by nicnyc90 on 2019/07/12 22:05
So many bugs that need to be fixed
Upgrade
by ico.inanc on 2018/09/09 09:43
Whilst doing my check-in I am asked if I want to upgrade for €49, I say yes but when I click it says I am not allowed 😱, first you offer me an upgrade and then you don’t allow me to use it.
Can’t locate my existing reservation
by fruitypoundcake on 2019/10/03 15:47
No matter what I do, every time I try to find my trip using my name and record locator, it can’t find it. This inability to let me access my reservation using my locator makes the app completely useless.
Upgrade option missing
by mwjhewitt on 2018/09/20 12:01
Annoying that you don’t have the option to upgrade during the online check in process.
Rating Trends
0,0,0,0,0,1,0,0,0,1,0,0,0,1,1,0,0,2,0,0,1,0,0,1,0,0,0,0,0,0,0,0,0,0,1,0,1,0,1,0,0,0,0,0,0,1,0,0,2,4,1,1,3,2,5,1,2,1,3,2,2,2,1,2,2,3,2,1,1,5,0,0,5,7,1,2,1,3,1,3,4,2,2,1,4,4,1,3,4,2
All Versions
4.0
17,512 total
 5
14,125
 4
1,780
 3
636
 2
287
 1
684
Current Version (11.6)
4.0
17,423 total
 5
14,109
 4
1,774
 3
632
 2
274
 1
634
Version History
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