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App name
New York Pass - Travel Guide
Description
"See more, do more and save more in New York with the New York Pass: the only sightseeing pass that features the Empire State Building. Browse exclusive offers and manage your trip straight from your mobile. HOW IT WORKS - Flexibility: How long do you want to spend sightseeing? Buy your pass directly through the app or choose an instant download. - Scan & go: Effortlessly scan your digital ticket at every attraction. Your pass activates from the first scan. - Exclusive passholder offers: Gain access to offers, only available to passholders, all within the app. WHAT'S ON THE APP? - Plan your trip around 100+ New York attractions including Empire State Building, Top of the Rock and Hop-On, Hop-Off Bus. - Build your own itinerary or get some inspiration from our expert recommendations. Add attractions to your favorites list by tapping the heart. - Buy your pass on the app. Pick from 1,2,3,5,7 or 10 day pass to suit your travel plans. - Access exclusive passholder offers across theatre, day trips and more, including The Lion King, New York Knicks and food tours. - Use an interactive map that locates the attractions closest to you Download today for free"
Not Happy
by MTMichael! on 2020/07/08 17:48
Very upset this company will not give refunds when my airline canceled my flight, my hotel canceled my stay and with COVID there’s no reason why I want to visit New York. Will never recommend a company who takes advantage of people during a worldwide pandemic.
Horrible company, DO NOT BUY
by David of Seattle on 2020/05/23 19:09
If I could give zero stars I would. We spent $1136 on passes we won’t be able to use now in the midst of the COVID-19 global pandemic, and while all of our flights and lodging and tours and other reservations have been canceled and refunded this company stands along in refusing to revise its policies and offer a refund. They said we could switch our passes to another city, as if travel to another city is possible or advisable in the middle of a global pandemic. None of the attractions are open, what good would this pass be anyway? A member of my family is immunocompromised, so we won’t be able to travel until (hopefully) a vaccine becomes available. Lesiure Pass Group, who operates the New York Pass, knows the attractions their pass gives entry to are all closed, yet refuses to offer refunds even though the attractions themselves are all offering full refunds due to COVID-19. Bad actors, shady business. DO NOT BUY!
New York pass is not worth the money!!!!!!!!!
by Pannell20 on 2020/01/05 21:33
We bought the New York pass and got completely ripped off. You can not skip lines. You go straight to ticket purchase where you purchase the ticket and then get into the admission line. They started our pass a day too early, called customer service and they did not help at all. In fact, they were very rude. The lady who I spoke with said “sir, I don’t even want to be here”. They refuse to help or make it right. I’d do the city pass if I was to do one again. Their pass actually gets to skip lines! Don’t buy this, it’s a hustle, a rip off, a complete waste of money.
Review
by cgac18 on 2019/12/29 19:45
Se tarda mucho en loading
Do your research
by 50thnickname2writereview on 2019/12/23 13:53
I enjoyed the experience but I will never use this again! The app to me wasn’t that helpful!The hop on/off bus was the best only because of the staff on the bus, and the knowledge they had about the city. Finding the hop on/ off bus sites where a bit challenging. I expected to just be able to walk into the sites since we had tickets but.....that was not the case. For the 911 memorial we were required to stand in a line to get tickets, then reserve a time to come back, and then stand in another line. This process was very time consuming! It was also like this for the “Top of the Rock” and Empire State Building! For fear it would happen a fourth time we didn’t even attempt Statue of Liberty, and our tickets would not have speeded up the process unless you bought an additional skip the line pass! If you have several days to tour the city then this is a great option! If time is of the essence I would suggest to do more search about things in the City and wait till you get there! In future trips I will be using the Metro for site seeing! When I tried to review this pass after spending almost $270 I was required to put in a password that toke me so many times I almost gave up!
Magnifico
by Jsik Alavarez on 2019/12/05 15:48
Es lo mejor si vienes a NY, el mejor ahorro es todo incluido es tal cual lo especifica. Compré el paquete de 5 días y lo aproveche al máximo. Bajando el app optimizas el uso. Lo aceptan en todo NY y en la mayoría de las atracciones hay filas especiales para el NY Pass. De volver a NY es lo primero q compraré por vale la pena. No lo dudes, los tours como por ejemplo del “Radio City” es insuperable conocimos hasta una de las Rockettes. Es fácil de usar y muy sencillo y fácil para redimir. Para mi tiene 10 estrellas!!! NY PASS , MAGRISTRAL!!!!
Plan ahead and it’s amazing!
by 44R0N99 on 2019/11/21 01:43
Decided to leave a review because I’ve seen a ton of bad ones and I hope this review helps in not losing out on a good opportunity. This app works exactly as advertised! If this is your first time/first time in a while & your plan is to do as many touristy things as you can, then this is definitely an amazing option. If you plan ahead and don’t mind being out for a good portion of the day then you can get so much out of this. Spent $199 each (on special pricing) for a two 3-day passes and ended up doing over $450 worth of stuff each. Never had an issue redeeming it at any of the attractions. They have a list for which places let you cut the line and for those places that don’t let you cut, the lines move pretty quickly, we never waited more than 30 min to get inside somewhere, some of them even have special lines for pass holders. Keep in mind that it activates the day you first use it and then is active for subsequent days, so you probably want to use it as early as possible on the first day. Check ahead to see if any attractions require reservations but most don’t. If you make an itinerary and stick fairly close to it I guarantee it’ll be worth it!
Cheaters
by ViktorFromBG on 2019/10/05 07:39
Me and my friend bought these passes for three days and they sent our confirmation e-mail on the second day. When I texted them they didn’t respond and didn’t answer my calls. So I was 50$ minus (for three days was 200$ and for two days - 150$). You have to always wait on the queue for tickets (witch is funny because we should be able to go through with our passes). Also you are not allowed to visit Marvel 4D in Madame Tussauds and we had to pay extra for that - and that’s not normal when in the regular ticket you have Marvel 4D included. We couldn’t use our pass for the planetarium in the American museum of natural history and we didn’t have a guide... I don’t recommend using this pass - there are other passes that you can use and they are way better.
Scam
by Merlyn3 on 2019/09/13 16:42
It would have been cheaper to use the kiosks at all the places we wanted to go. The pass “claims” you get to skip the ticket lines, which is completely untrue. We spent our time standing in lines waiting to validate our passes, rendering our New York Pass more expensive than if we had just bought tickets straight from the attractions as we didn’t have time to make it worth the purchase due to all of our wasted time. Purchaser beware, you will not get your money’s worth.
Terrible
by duejejdjdbejdhdjeb on 2019/09/13 15:12
Still had to wait in lines for everything. Not worth the money.
Lie at its worst!!! Kari the supervisor is a Liar
by NYP Critic on 2019/09/06 15:04
The pass needs no improvements!! It’s the customer service Kari at New York Pass Claims to be a supervisor at the New York Pass office and just from hearing my accent she got annoyed, didn’t want to help instead started yelling. Then completely lied to me that the passes were bought from Marriott vacation club (a third party) when I called the club they said we don’t even sell the passes so I called back to catch her in her own lie and she said “I was just googling who you might have bought the pass from”. Kari dear, you need to understand Tourism and hospitality business before you stepped into it. These passes were issued by New York Pass and its a lot of money for you to come and say that it’s expired and you won’t replace for me that’s pathetic. Please don’t buy from New York Pass they will ROB you off your money . Worst customer service ever by a Tour company.
Expensive
by 3kcrn on 2019/07/31 21:41
Don’t waste your money. You want the city pass, not the New York pass. I bought two adult and one child New York passes for $552. We went to the Statue of Liberty first and could have purchased the city pass for $150 less. Plus, we still had to wait in line to get paper tickets.
Don’t get this app
by aagarciaa on 2019/07/05 17:13
I’m not from NYC and bought this, don’t get it. You think you’re going to do so many things but lines are ridiculous, which i understand. But even though you buy this ticket you still have to stand in the same line to buy a general addition ticket because you have to print it out. You just end up losing money
Worthless - ripoff
by mshfr1 on 2019/07/02 17:03
Just by the passes separate and don’t waste your money. You literally spend most of the day waiting in line and will be lucky to get more than two of the tours in.
DOES NOT sync with GROUPON
by rachelnlarson on 2019/05/22 21:06
I bought 2 adult passes via Groupon and was unable to sync them up to this app. When I contacted customer service they sent me the following message “Unfortunately third party orders can not have their passes synced to the mobile app. “ I would not have purchased through Groupon if I had known this ahead of time. Building in the function of syncing with all third parties should be a major priority. Super unhappy with this lack of transparency.
Waste of money and time
by Maira-1994. on 2019/05/16 03:35
Don’t waste your money in this pass. Everyone falls for this New York Pass and City Pass and all of those. I bought this pass, had to make a line for every place and it’d take about 1-2 hrs just to get to the door with this pass. Many people would skip the line since they had bought the ticket from the place. We tried to go to the museum of nature and science, the line was at the subway’s door. We went to ask and they told us that was the line for this pass, while people that purchased the pass in the museum’s website went in with no wait. Same thing happened at the MET, 9/11 museum, Rockefeller, Empire State Building, and Statue of Liberty. You’re better off buying a ticket from everyplace you’re trying to visit, since there’s no time to take advantage of this pass, too much waiting.
Scam, not worth it even when it’s on sale
by arkaran08 on 2019/05/06 23:25
I bought the 250$ pass for 5 days, here are the problems 1. Prices of most museums in nyc are suggested its basically pay as you see fit. You can enter a museum for 5$ even when the suggested price is 30. 2. Most of the attractions in the pass are morning only and you cannot possibly do 2 things simultaneously. 3. The express line this is fake you have to get into the same lines as everyone else. 4. App keeps on crashing and stupid. 5. You’ll always be in a rush at every place to get your moneys worth and not be able to enjoy anything instead pay as you go to places. Not recommended.
Buyer beware 🤮
by Lola_777888 on 2019/03/16 01:22
This was the biggest waste of money. No one told me that this is good for a calendar day, not for 24 hrs. I bought it at 5 pm and in the morning after hiking half of NY to get to the first attraction, I was told it the pass was expired. They did me the “courtesy” of offering me two free attractions to compensate, yet everytime they made me wait 30 min for the email, the bar code didn’t work, or they had selected the wrong attraction for me. And to redeem the BigBus, they make you go get the paper from them-which is a mega waste of time-just to then talk to the counter rep who was super apathetic. It was not worth the headache at all. I seldom give bad reviews but the NY Passes lack of seemlessness and horrible customer service is not worth your money. I give them zero stars for ruining my time here. There are other pass options, consider those before spending your money on the New York Pass. 🤮
Lost of attractions, no advantage to skipping the lines
by Jo-MariSan on 2018/12/10 23:31
I was disappointed with the pass in the fact that I still had to wait in line regardless of having purchased the pass in advance. Most attractions you still had to have a printed ticket to get in, so that’s why you had to wait in the regular line. The only place I got any advantage to having the pass was at the wax museum they actually had a separate line for the New York pass holders which made it easier to get in. Seems like it be much better from what I could see to just purchase a city pass for New York at least with that you can actually skip the lines. Otherwise I mean it’s a good offer there is a lot you can do for the mount of money you spend on it, but no advantage to skipping the lines.
Buy and use
by munni3000 on 2018/10/14 19:16
I bought 3 days tickets but at the time i bought nobody told that i can not use 3 days for exemple the bus ride! Should explain better the use of the tickets! And also that we can not use another line the red or blue!
Not as advertised
by TeenaBeenaS on 2018/09/08 17:29
This was advertised as a pass to skip the line. However, after we took our Hop on Hop off Bus Tour (also misrepresented), we then found a very long line to get the tickets to the 9/11 Memorial. A representative there said that they have to “give us their own tickets”. Thus, “skip-the-line” is a fallacy.
Not really happy or what I expect in customer service
by this is not good for me on 2018/07/18 19:48
So far a horrible experience. Unable to pay for a ticket online. Tried 3 devices and 2 cards. Called said cards and was told no reason it should be blocked. Sent an email night before and was told at almost 4pm that they have 24hrs to respond. Called number and was told 8 minutes wait time. 16 minutes later talk to someone who tells me she doesn’t know why but needs another 24 hours to see why they can’t accept payment and should have an answer tomorrow. 72 hours later still waiting. Do not use online if you have less than a week by my estimation
Pass not worth the price, app not reliable
by Spparke on 2018/07/12 21:37
I bought the passes on a recommendation from a friend. Nothing about my experience lived up to anything as advertised by company. My group consisted of myself, my mother, and 2 nieces. I had to buy adult passes for all 4 of us even though my nieces would be eligible for the student rates and my mother would be eligible for the senior rates at most attractions. You need to plan on seeing 3-4 sites each day to get your money’s worth out of the passes. I requested multiple books to allow each of to help with the planning. Customer service told me during 2 different phone calls that they could accommodate this request, but they never followed through with sending them. I was hoping that the Fast Pass option would make up for some of the disappointments I had experienced prior to the trip, but instead found that it really didn’t help the lines any. We still had to redeem the pass for tickets before entering and the lines were the same regardless of how you were paying. I also experienced much frustration with the app itself crashing during use. The app includes maps, but they are not interactive, so there was a lot of back and forth between finding the location or public transit stops and whatever map we used to actually navigate to the site. Overall, the pass and the app are not worthwhile and I would not purchase them again.
Piece of Crap App
by calif rules on 2018/07/03 19:47
Can’t even download my ticket. Error every time I try.
Crashes
by hey its lexi on 2018/06/22 02:36
Even with the update it crashes whenever you try to view an attraction. Waited a long time for an update and it still doesn’t fix the problem
Crash
by whatisupwiththenicknames on 2018/05/17 19:08
I updated my iPhone to the latest version. Now your app crashes every time I try to use it. It worked before. I leaving tomorrow to go to New York. I sure hope there is a quick fix to this in the works.
App crashes constantly
by surftones on 2018/03/09 04:29
The current version of the app (4.0) crashes constantly. I can’t see details about any attraction, and the app doesn’t have much to offer without those details. Our family trip to New York begins tomorrow, and I was planning to use the app. Since it isn’t stable, I hope they still have those little paper booklets at their kiosks.
Update is not working
by I am looking at the game on 2018/03/04 13:29
I downloaded the app because my daughter’s and I are planning a trip. Worked fine until I updated the app yesterday. Now it closes out when I try to look at the descriptions of the attractions. Not happy because this is where all the important information is at such as addresses, phone numbers, how to make reservations, etc. The app is pretty useless without this ability. Please fix it. Thank you!
Love it
by Alex Thonhofer on 2017/09/17 19:41
I love this pass and the app. Line skipping is only partly true but it's still a amazing deal!! A must have on your New York vacation.
Extremely Helpful and well put together app!
by TedBranson on 2017/09/16 05:45
This app is amazing! I bought 2 of the 5 day passes and am looking forward to a great vacation!
Don't waste your money and time
by First NY Trip on 2017/08/02 23:59
This was my first trip to NYC. My family and I wanted the best bang for your buck experience. The problem is the demand is higher than the number of buses available. We waited 1.5hrs for an empty bus to take on the long line we were in. There was a heat wave going on and none of buses had ac working so the buses could only be filled to half capacity as everyone had to sit on the second level with no shade from the blistering sun. Once you could finally get on a bus, no one wanted to 'jump off and on' to see the sites/museums. We did get off once halfway through the tour to check out 9-11 but was unable to get back on a tour bus. We finally took the subway as the buses stop running at 5:30! Save your money! The subway was easy to maneuver with a free app and Air Conditioned!!
Chris
by Karmichris on 2017/07/18 18:54
This is the only way to see New York 😁😊!
Rear deal as lake by as you use many of offers! Do it!
by Dwabest on 2017/07/10 23:05
Great savings!
Great app
by Adi-2014 on 2017/07/08 05:21
Love the app.
Love the App
by Walking Off My Excess on 2017/07/02 00:12
Loving the app. Have used the pass in the past with an awesome experience and expect the same awesome experience in a few weeks
Great 1st NYC trip.
by Kelsiemclaughlin on 2017/06/20 19:26
Was told to check out New York Pass by a coworker. I bought the passes and picked them up in NY, and was it the best decision I made! Did the 3 day pass and we used it on 9 of the items. It would have cost us more then double what I paid for the pass had I paid individually at each attraction. Plus on some of them it allowed me to jump the line with the fast pass option. My wife told her coworker who was going to NY after us. If I go back to NY I will do the pass again, but this time I will order in advance and have them mailed to the house. That is the best way to go to save time.
Free and very helpful for visitor
by LC-95 on 2017/04/29 19:36
I found helpful information from this website. It helps me to go around the New York City.
Excellent!
by Tomecito on 2017/03/06 22:05
It gives you the pass for the buses and they take you everywhere. The guides are very nice and tell you tons of details. You get tickets to so many places that you cannot go to all of them. Would buy the pass again!!!
1 st trip to New York!
by welling1 on 2017/01/22 14:52
The Big bus tours was great! The tour guides were great! Told us about the city, tons of info we didn't know. Took us to areas I wanted to go we were able to hop on and off buses all day long! I took the subway a few times but I didn't always understand the system and it took longer then the bus. We also did the night tour in the summer that was beautiful! The big bus tours took us everywhere and our pass got us into everything! A few museums if you wanted guided tour with audio or person cost a little extra on site! We went to 9/11 tour WOW that was amazing pay the $20 and get a guided tour you appreciate it so much more! All in all it was amazing!
Worked fine for me
by OldOV on 2017/01/01 23:21
Bought this @a 20% discount April last year ('16). NO problems with it's delivery (used mail), breezed through every attraction I visited. Yes, there were lines (Empire State, Top of Rock), but thats to be expected. Want to avoid lines? Win the Powerball, otherwise, be prepared for lines regardless of whether you buy this or not. Time of year I went probably had a lot to do with my avoiding some of the problems others mention.
Horrible
by Teeresa94 on 2016/12/29 16:21
We had to get in the line to pick up the tickets and then again going in a line to get in. It took forever - the people without New York pass could book their tickets online and had the real fast line !! We can't recommend that pass for other visitors
Must have!!
by Fastlane_Fitness24 on 2016/10/05 19:02
Famazing !!!! A must have when visiting New York ! Helpful and inexpensive 😁
Súper fácil de usar y muy conveniente!!
by TITI BU on 2016/09/26 02:00
El encontrar una tarjeta que te provea tanta economía es suficiente para decir que es súper buena!!!
not terrible, not great
by Steph5454545454 on 2016/08/11 04:18
the physical coupon booklet was easier to use than this app. unless you chose the suggested default options for each day, it was too difficult trying to build a customized Itinerary, as the app couldn't let you see proximity of attractions to one another -- with some exceptions. also, once the suggested time had passed, the attraction disappeared -- which would have been fine if we had stuck rigidly to the schedule -- we did not
Vale la pena si te administras bien
by Osoriojv on 2016/08/10 23:44
La aplicación como tal es excelente te da la facilidad de ubicar las atracciones y tienes tu mapa con ubicación en tiempo real. Muy amigable porque te describe y da detalles de cada atracción. El único detalle es que si lo tienes en varios dispositivos no se enlazan con una misma cuenta. Por ejemplo yo compre el NY pasa desde la tablet y en la aplicación del todo no hay forma que aparezca que ya compre, te pide de nuevo que compres el NY Pass
Made our lives so much easier...
by frankroshi on 2016/08/02 18:04
My sister plans every vacation months in advance a packs a lot in. I don't. Now I don't have to be jealous and feel like I'm missing out on something... this app is simple, effective, and powerful! With a New York Pass, it's even better. My wife and I packed a lot in without worrying about cost or schedules... we were about to dance with what came up, make choices on the fly, and get a lot in. I really love the abundance of information and flexibility. Excellent application.
Useful app for travelers!
by Shanluvtech on 2016/06/30 18:55
This app is helpful for travelers who is not familiar with New York City. Thanks for the hard work!
N
by Jjzhxjj on 2016/06/18 22:17
Nbbb
It served its purpose.
by Art2di2 on 2016/06/11 00:33
The pass itself was what really made our trip the best experience possible!
Potential successor to travel brochures
by staunchnortheasterner on 2016/05/14 19:38
Whether interested or not interested in getting the New York Pass, the app developers do a good job at keeping the information coherent and current. Any person in New York City has use for this app, not just visitors. I am studying for a Ph.D. in computer science so I can live and maintain an upper middle class lifestyle in New York from Pennsylvania, and I will always have this app handy on my iPhone. Use the I Love NY app as well.
Great information
by Technogma on 2016/04/28 21:22
Love this app. For someone who is going to NYC for the first time it really is helpful.
Hands Down Best App For Planning Your Trip
by SaHoppa on 2016/03/28 16:32
If only New York Pass were available for more cities in North America. This app is outstanding! I did purchase a New York pass for my upcoming trip to New York City, but I did not have to purchase the past to use this app so you can use it to even if you don't buy the New York pass. When you choose attractions to visit in New York City, the app will map out the sites for you and help you build itineraries day by day for your whole trip based on hours of operation and location. It even lets you create and track a budget. Plus they give you helpful phone numbers in the app - something I never even thought of but could definitely come in handy. This is a very well planned, well executed app.
Awesome
by sacari on 2016/03/19 14:02
Bought my passes online also then downloaded the app and began planning it's super easy to use plus we have all the information right at our fingertips
Useless
by Tash0424 on 2016/03/01 20:51
Maybe I should have purchased the NY city pass on the app but I did it on the website. There's no way that I've found where you can transfer that information over to the app so to me, it's useless. I did like the idea of the app though. Deleting and disappointed.
I need this app!!
by missnickjonas98 on 2016/02/09 02:50
I am not even in NY yet. And it's crashing.
Why can't I show my boucher from iphone?
by psmillan on 2015/08/22 16:07
Why ca't I show the boucher from purchase of New York Pass from my iphone inside the app? Why do I have to print the? Why the New York Pass has no integration with Apple passbook for example?
Worst app!
by DingaLing4u on 2015/08/21 21:52
This app has crashed more than test dummies at a test site! Couldn't open it for more than 15 seconds. I have up and was never interested in the product even tho I heard great things about the NY pass. Their loss!
BEWARE!!!!!
by Ryan_pest1 on 2015/08/12 14:57
New York Pass is awesome but please, please avoid going through Gray Line!!! They are very misleading on what is included in their packages.
Awesome Pass
by Team Dag on 2015/08/08 22:58
The Pass is worth it if you plan on seeing as much of NYC as you can. It gives you the freedom to try things you might not if you were paying stop by stop. It also takes away the guilt of leaving a spot, such as a museum, after an hour and you have really seen what you want or plans change. The number of sites to see on the pass is greater than you can do - and it gives a nice little discount at shops. The app is easy and intuitive. The toughest decision you will have is figuring out what to do. Our family just spent 5 days in NYC and we felt we only scratched the surface using the Pass. A friend recommended it to us and we would pass that on. Safe travels!
Great App
by Towers C on 2015/08/07 02:28
Easy to use. You can plan your days and maximize your visit.
Great help
by Judy dish on 2015/07/24 23:06
The pass was an excellent value! Some of the times listed were wrong but all in all great to use with the pass which not only saved us lots of $ but also allowed us to go to the front of most lines.
Made my vacation so much easier
by Pamandbrian on 2015/07/15 01:36
Great value for the pass and app just as helpful.
Outdated
by Mty-Sat on 2015/06/23 23:33
It is absurd that you need to print a voucher to pickup your Pass. Really? Simply absurd that they do not modernize to have it directly in your phone.
Reseña
by Lean M. Machin on 2015/06/15 00:12
Excelente para todos los que visitan NY por primera vez.
Be Smart! Get & Use this App!
by Gospel Library 3.0 on 2015/06/01 22:31
A trip to NY without the NY pass is crazy talk. And a NY pass without the NY Pass App is just plain stupid. This App is Awesome!!!
NY Pass App
by shelbster95 on 2015/05/14 13:54
Such a great app! Really helped me to plan out my day in the city. Definitely get this app if you've got a NY Pass!
Muy útil
by Ignacio H. on 2015/05/03 01:49
Muy buena aplicación. Muy útil. Seria ideal si pudiera registra el usuario y poder acceder a la misma información personal desde distintos dispositivos.
So much fun!
by LesInMI on 2015/04/29 03:04
This site has been great in planning my family trip to NYC. The pass will be a real money saver!
Excellent app! I can plan my days!
by Lisa in Atlanta on 2015/04/09 15:23
I love being able to see what activities I plan to do and to plug them into the app. I'm not too concerned with not having an offline map, because I've also loaded it on my phone, which can check things without wifi. In addition, I'll have a hard copy in the form of the book when I pick up my pass next week in New York. I downgraded a star, because I can't place my other activities like a Broadway musical, comedy show, and 9/11 Memorial (not Museum) into the schedule because the app only accommodates what the pass covers. The "planner" portion holds my flight, hotel, and play info, which is helpful, but I can't put this same info into the daily schedule. I understand why, so I won't confuse it as being covered by the pass, but I wish it were allowed and let me understand what is covered and what is not. Perhaps print it in a different color for those more challenged with the idea. Already, based upon the sites I've chosen, I know I'll save almost $160 on my 2-day pass! I go to NYC every year or two. I don't normally play tourist. Normally I rent a studio in Manhattan via airbnb and play resident for an extended weekend. This time I'm staying in a hotel in LIC to save money and playing tourist for a change of pace. Looking forward! I'm very glad I bought the New York Pass. It looks like this will be a fun trip!
where are offline maps?
by ForexProfessional on 2015/04/01 20:36
website and voucher said there are offline maps in the app but I cannot find them.
Nice app but Poor functionality
by Marumel on 2015/03/07 02:30
I'd like to have a search option. Also, look at my favorite attractions not part of any itinerary. Add notes to each itinerary. But the main thing missing is a better map feature.
Mom of 3
by Lisamcangel on 2015/02/21 13:15
Great app! Very informative for planning
Excelente
by sbmp112 on 2015/02/06 14:33
Excelente aplicacion
Not able to add item
by Mixer555 on 2015/02/05 11:29
Crashing when adding item in day itenary on iPad , doesn't syncs across iCloud devices, not cool
Informacion competa
by Lubin101 on 2015/01/28 11:49
Es muy completa la información que brinda y la posibilidad de tener itinerario facilita mucho la plantación de viaje
Good app
by Whittler from CA on 2014/10/13 20:25
Did not book anything through this app However it was very handy in looking up all the sites that were covered by our pass It was very informative regarding location, info on the place we wanted to visit and also provided contact info for the vendor Would buy the pass and use this app again
Does not work smoothly
by eh1067 on 2014/10/13 13:23
This app would be handy if the user interface was smooth, however, whenever you open the app it does not scroll properly and the links are less than helpful. I would recommend a link for a list of places where you can pick up your NYC pass. I purchased a pass and still do not know where I can pick it up.
Full of promise but doesn't deliver
by graphitiks on 2014/10/04 05:05
Downloaded it to use in combination with New York Pass. Quits too often if you want to make a date change or a deletion. Too buggy !
Thrown under the bus
by NYC Tourist1 on 2014/08/29 14:29
This would have been a five star rating if not for the misleading bus add-on. The website boasts a bus every 15min or so, but it's not until I picked up the NYP cards that I found out for the 15min convenience I had to get the VIP pass, at an additional $25/person. Otherwise I was probably looking at a bus every 40min or so. Then there was the sketchy receipt that showed a non refundable charge of $282 with a $75 credit; ostensibly the cost of the three tickets. Turns out the "basic" bus, while perhaps not as nice as their Greyline counterparts, were never crowded like the Greylines. (Although most of our travel was midweek.) So buyer beware.
Great idea
by janney8 on 2014/07/15 10:39
Very helpful. There is even a daily calendar to plan your trip!
Superb design.
by bluetoucan on 2014/07/14 17:18
I appreciate many features of this app, but for me the best is its ability to show only your Favorites on a map. Would be great if there were an "I've already bought the pass" mode that removes any promo elements and just has the attraction viewing/navigating features.
Return Home!
by Greg Nemeth on 2014/06/25 23:54
Excellent app for my return home in 27 years. My home has changed since I left and this app made it easy to help intro my wife to the changes that have occurred.
Great!
by MeggyTX on 2014/06/25 00:16
Easy to use app, love the itinerary maker!
Help, where's the + sign?
by Momof2kids&dogs on 2014/06/21 03:10
I was in the middle of making my itinerary and then all of a sudden the + sign disappeared and I can't seem to add anymore sites. Help, this was a very useful app until this happened. Please fix and fast!!!
This app
by ....ajuna..... on 2014/06/10 20:06
I love this app. It help me and 9 other co-workers navigate the Big Apple. We are so thankful to have the app.
Family vacation.
by Carl jimz on 2014/06/05 05:05
Really like New York pass. A great savings and easy to use.
Love it
by James’ iTunes on 2014/05/21 17:51
So far it looks great. This is making my adventure with my daughter so much easier.
Not working
by Barcelonista2015 on 2014/05/11 06:49
Is not working in iPhones version 7 can you fix
Great
by £i$ on 2014/05/05 23:58
So nice to be able to buy a pass like this
No puedo abrir ninguna de las áreas
by makatron2008 on 2014/04/14 03:16
No puedo corregir o cambiar horarios en itinerario
Ok app
by Carole18 on 2014/04/02 20:16
It's an ok app needs a lot of improvement. when adding itineraries to a certain day you can't delete an activity that you already put on what if you need to make changes? also cannot add flights and hotel on trip details it's totally non functional I guess it's just a display clearly needs to be fixed
Nice App and BIG savings!
by windhucker on 2014/03/30 16:23
Very nice app for tourist.
Love it!
by Oreo_mocha on 2014/02/25 14:54
This will be our first trip to NY and this app makes it easy to plan our activities. It includes important numbers, places to visit and a place for our budget. Wonderful!
Only for all the NY Pass Attractions
by Wggdrow on 2014/01/04 18:28
Pros: Nice icon layout on its own map. Can store itineraries to plan out your trip, but only relative to the pass. Can save favorites to quick view later. Cons: Can't add any other sites or non pass items to the map. It would be nice to have your saved places stand out on the map instead of everything shown as the same colored icons. No reminder or alerts to keep your trip on time
Organized and Good savings
by ibthemaster on 2013/11/26 21:28
very good savings and well organized app, gives all info including telephone numbers of businesses for further help and custom reservations. love it, thanks
Helpful
by Richardi05 on 2013/09/24 03:21
Helped plan a trip. Easy to purchase the pass. Good savings.
Pass
by Dave197423445 on 2013/09/16 01:54
Very nice. Easy to follow. Great guide!
Great
by Neko 17 on 2013/08/11 02:54
Great app!
Ewemmitt Fayetteville NC
by ewemm39 on 2013/08/04 14:17
Awesome app. Love it.
Plan ahead and it’s amazing!
by 44R0N99 on 2019/11/21 01:43
Decided to leave a review because I’ve seen a ton of bad ones and I hope this review helps in not losing out on a good opportunity. This app works exactly as advertised! If this is your first time/first time in a while & your plan is to do as many touristy things as you can, then this is definitely an amazing option. If you plan ahead and don’t mind being out for a good portion of the day then you can get so much out of this. Spent $199 each (on special pricing) for a two 3-day passes and ended up doing over $450 worth of stuff each. Never had an issue redeeming it at any of the attractions. They have a list for which places let you cut the line and for those places that don’t let you cut, the lines move pretty quickly, we never waited more than 30 min to get inside somewhere, some of them even have special lines for pass holders. Keep in mind that it activates the day you first use it and then is active for subsequent days, so you probably want to use it as early as possible on the first day. Check ahead to see if any attractions require reservations but most don’t. If you make an itinerary and stick fairly close to it I guarantee it’ll be worth it!
Great 1st NYC trip.
by Kelsiemclaughlin on 2017/06/20 19:26
Was told to check out New York Pass by a coworker. I bought the passes and picked them up in NY, and was it the best decision I made! Did the 3 day pass and we used it on 9 of the items. It would have cost us more then double what I paid for the pass had I paid individually at each attraction. Plus on some of them it allowed me to jump the line with the fast pass option. My wife told her coworker who was going to NY after us. If I go back to NY I will do the pass again, but this time I will order in advance and have them mailed to the house. That is the best way to go to save time.
Do your research
by 50thnickname2writereview on 2019/12/23 13:53
I enjoyed the experience but I will never use this again! The app to me wasn’t that helpful!The hop on/off bus was the best only because of the staff on the bus, and the knowledge they had about the city. Finding the hop on/ off bus sites where a bit challenging. I expected to just be able to walk into the sites since we had tickets but.....that was not the case. For the 911 memorial we were required to stand in a line to get tickets, then reserve a time to come back, and then stand in another line. This process was very time consuming! It was also like this for the “Top of the Rock” and Empire State Building! For fear it would happen a fourth time we didn’t even attempt Statue of Liberty, and our tickets would not have speeded up the process unless you bought an additional skip the line pass! If you have several days to tour the city then this is a great option! If time is of the essence I would suggest to do more search about things in the City and wait till you get there! In future trips I will be using the Metro for site seeing! When I tried to review this pass after spending almost $270 I was required to put in a password that toke me so many times I almost gave up!
Pass not worth the price, app not reliable
by Spparke on 2018/07/12 21:37
I bought the passes on a recommendation from a friend. Nothing about my experience lived up to anything as advertised by company. My group consisted of myself, my mother, and 2 nieces. I had to buy adult passes for all 4 of us even though my nieces would be eligible for the student rates and my mother would be eligible for the senior rates at most attractions. You need to plan on seeing 3-4 sites each day to get your money’s worth out of the passes. I requested multiple books to allow each of to help with the planning. Customer service told me during 2 different phone calls that they could accommodate this request, but they never followed through with sending them. I was hoping that the Fast Pass option would make up for some of the disappointments I had experienced prior to the trip, but instead found that it really didn’t help the lines any. We still had to redeem the pass for tickets before entering and the lines were the same regardless of how you were paying. I also experienced much frustration with the app itself crashing during use. The app includes maps, but they are not interactive, so there was a lot of back and forth between finding the location or public transit stops and whatever map we used to actually navigate to the site. Overall, the pass and the app are not worthwhile and I would not purchase them again.
Lie at its worst!!! Kari the supervisor is a Liar
by NYP Critic on 2019/09/06 15:04
The pass needs no improvements!! It’s the customer service Kari at New York Pass Claims to be a supervisor at the New York Pass office and just from hearing my accent she got annoyed, didn’t want to help instead started yelling. Then completely lied to me that the passes were bought from Marriott vacation club (a third party) when I called the club they said we don’t even sell the passes so I called back to catch her in her own lie and she said “I was just googling who you might have bought the pass from”. Kari dear, you need to understand Tourism and hospitality business before you stepped into it. These passes were issued by New York Pass and its a lot of money for you to come and say that it’s expired and you won’t replace for me that’s pathetic. Please don’t buy from New York Pass they will ROB you off your money . Worst customer service ever by a Tour company.
Lost of attractions, no advantage to skipping the lines
by Jo-MariSan on 2018/12/10 23:31
I was disappointed with the pass in the fact that I still had to wait in line regardless of having purchased the pass in advance. Most attractions you still had to have a printed ticket to get in, so that’s why you had to wait in the regular line. The only place I got any advantage to having the pass was at the wax museum they actually had a separate line for the New York pass holders which made it easier to get in. Seems like it be much better from what I could see to just purchase a city pass for New York at least with that you can actually skip the lines. Otherwise I mean it’s a good offer there is a lot you can do for the mount of money you spend on it, but no advantage to skipping the lines.
Waste of money and time
by Maira-1994. on 2019/05/16 03:35
Don’t waste your money in this pass. Everyone falls for this New York Pass and City Pass and all of those. I bought this pass, had to make a line for every place and it’d take about 1-2 hrs just to get to the door with this pass. Many people would skip the line since they had bought the ticket from the place. We tried to go to the museum of nature and science, the line was at the subway’s door. We went to ask and they told us that was the line for this pass, while people that purchased the pass in the museum’s website went in with no wait. Same thing happened at the MET, 9/11 museum, Rockefeller, Empire State Building, and Statue of Liberty. You’re better off buying a ticket from everyplace you’re trying to visit, since there’s no time to take advantage of this pass, too much waiting.
Extremely Helpful and well put together app!
by TedBranson on 2017/09/16 05:45
This app is amazing! I bought 2 of the 5 day passes and am looking forward to a great vacation!
Cheaters
by ViktorFromBG on 2019/10/05 07:39
Me and my friend bought these passes for three days and they sent our confirmation e-mail on the second day. When I texted them they didn’t respond and didn’t answer my calls. So I was 50$ minus (for three days was 200$ and for two days - 150$). You have to always wait on the queue for tickets (witch is funny because we should be able to go through with our passes). Also you are not allowed to visit Marvel 4D in Madame Tussauds and we had to pay extra for that - and that’s not normal when in the regular ticket you have Marvel 4D included. We couldn’t use our pass for the planetarium in the American museum of natural history and we didn’t have a guide... I don’t recommend using this pass - there are other passes that you can use and they are way better.
Don't waste your money and time
by First NY Trip on 2017/08/02 23:59
This was my first trip to NYC. My family and I wanted the best bang for your buck experience. The problem is the demand is higher than the number of buses available. We waited 1.5hrs for an empty bus to take on the long line we were in. There was a heat wave going on and none of buses had ac working so the buses could only be filled to half capacity as everyone had to sit on the second level with no shade from the blistering sun. Once you could finally get on a bus, no one wanted to 'jump off and on' to see the sites/museums. We did get off once halfway through the tour to check out 9-11 but was unable to get back on a tour bus. We finally took the subway as the buses stop running at 5:30! Save your money! The subway was easy to maneuver with a free app and Air Conditioned!!
Not really happy or what I expect in customer service
by this is not good for me on 2018/07/18 19:48
So far a horrible experience. Unable to pay for a ticket online. Tried 3 devices and 2 cards. Called said cards and was told no reason it should be blocked. Sent an email night before and was told at almost 4pm that they have 24hrs to respond. Called number and was told 8 minutes wait time. 16 minutes later talk to someone who tells me she doesn’t know why but needs another 24 hours to see why they can’t accept payment and should have an answer tomorrow. 72 hours later still waiting. Do not use online if you have less than a week by my estimation
New York pass is not worth the money!!!!!!!!!
by Pannell20 on 2020/01/05 21:33
We bought the New York pass and got completely ripped off. You can not skip lines. You go straight to ticket purchase where you purchase the ticket and then get into the admission line. They started our pass a day too early, called customer service and they did not help at all. In fact, they were very rude. The lady who I spoke with said “sir, I don’t even want to be here”. They refuse to help or make it right. I’d do the city pass if I was to do one again. Their pass actually gets to skip lines! Don’t buy this, it’s a hustle, a rip off, a complete waste of money.
Horrible company, DO NOT BUY
by David of Seattle on 2020/05/23 19:09
If I could give zero stars I would. We spent $1136 on passes we won’t be able to use now in the midst of the COVID-19 global pandemic, and while all of our flights and lodging and tours and other reservations have been canceled and refunded this company stands along in refusing to revise its policies and offer a refund. They said we could switch our passes to another city, as if travel to another city is possible or advisable in the middle of a global pandemic. None of the attractions are open, what good would this pass be anyway? A member of my family is immunocompromised, so we won’t be able to travel until (hopefully) a vaccine becomes available. Lesiure Pass Group, who operates the New York Pass, knows the attractions their pass gives entry to are all closed, yet refuses to offer refunds even though the attractions themselves are all offering full refunds due to COVID-19. Bad actors, shady business. DO NOT BUY!
Scam
by Merlyn3 on 2019/09/13 16:42
It would have been cheaper to use the kiosks at all the places we wanted to go. The pass “claims” you get to skip the ticket lines, which is completely untrue. We spent our time standing in lines waiting to validate our passes, rendering our New York Pass more expensive than if we had just bought tickets straight from the attractions as we didn’t have time to make it worth the purchase due to all of our wasted time. Purchaser beware, you will not get your money’s worth.
Update is not working
by I am looking at the game on 2018/03/04 13:29
I downloaded the app because my daughter’s and I are planning a trip. Worked fine until I updated the app yesterday. Now it closes out when I try to look at the descriptions of the attractions. Not happy because this is where all the important information is at such as addresses, phone numbers, how to make reservations, etc. The app is pretty useless without this ability. Please fix it. Thank you!
DOES NOT sync with GROUPON
by rachelnlarson on 2019/05/22 21:06
I bought 2 adult passes via Groupon and was unable to sync them up to this app. When I contacted customer service they sent me the following message “Unfortunately third party orders can not have their passes synced to the mobile app. “ I would not have purchased through Groupon if I had known this ahead of time. Building in the function of syncing with all third parties should be a major priority. Super unhappy with this lack of transparency.
Scam, not worth it even when it’s on sale
by arkaran08 on 2019/05/06 23:25
I bought the 250$ pass for 5 days, here are the problems 1. Prices of most museums in nyc are suggested its basically pay as you see fit. You can enter a museum for 5$ even when the suggested price is 30. 2. Most of the attractions in the pass are morning only and you cannot possibly do 2 things simultaneously. 3. The express line this is fake you have to get into the same lines as everyone else. 4. App keeps on crashing and stupid. 5. You’ll always be in a rush at every place to get your moneys worth and not be able to enjoy anything instead pay as you go to places. Not recommended.
App crashes constantly
by surftones on 2018/03/09 04:29
The current version of the app (4.0) crashes constantly. I can’t see details about any attraction, and the app doesn’t have much to offer without those details. Our family trip to New York begins tomorrow, and I was planning to use the app. Since it isn’t stable, I hope they still have those little paper booklets at their kiosks.
Don’t get this app
by aagarciaa on 2019/07/05 17:13
I’m not from NYC and bought this, don’t get it. You think you’re going to do so many things but lines are ridiculous, which i understand. But even though you buy this ticket you still have to stand in the same line to buy a general addition ticket because you have to print it out. You just end up losing money
Love the App
by Walking Off My Excess on 2017/07/02 00:12
Loving the app. Have used the pass in the past with an awesome experience and expect the same awesome experience in a few weeks
Love it
by Alex Thonhofer on 2017/09/17 19:41
I love this pass and the app. Line skipping is only partly true but it's still a amazing deal!! A must have on your New York vacation.
Expensive
by 3kcrn on 2019/07/31 21:41
Don’t waste your money. You want the city pass, not the New York pass. I bought two adult and one child New York passes for $552. We went to the Statue of Liberty first and could have purchased the city pass for $150 less. Plus, we still had to wait in line to get paper tickets.
Not as advertised
by TeenaBeenaS on 2018/09/08 17:29
This was advertised as a pass to skip the line. However, after we took our Hop on Hop off Bus Tour (also misrepresented), we then found a very long line to get the tickets to the 9/11 Memorial. A representative there said that they have to “give us their own tickets”. Thus, “skip-the-line” is a fallacy.
Rear deal as lake by as you use many of offers! Do it!
by Dwabest on 2017/07/10 23:05
Great savings!
Buy and use
by munni3000 on 2018/10/14 19:16
I bought 3 days tickets but at the time i bought nobody told that i can not use 3 days for exemple the bus ride! Should explain better the use of the tickets! And also that we can not use another line the red or blue!
Crash
by whatisupwiththenicknames on 2018/05/17 19:08
I updated my iPhone to the latest version. Now your app crashes every time I try to use it. It worked before. I leaving tomorrow to go to New York. I sure hope there is a quick fix to this in the works.
Crashes
by hey its lexi on 2018/06/22 02:36
Even with the update it crashes whenever you try to view an attraction. Waited a long time for an update and it still doesn’t fix the problem
Chris
by Karmichris on 2017/07/18 18:54
This is the only way to see New York 😁😊!
Not Happy
by MTMichael! on 2020/07/08 17:48
Very upset this company will not give refunds when my airline canceled my flight, my hotel canceled my stay and with COVID there’s no reason why I want to visit New York. Will never recommend a company who takes advantage of people during a worldwide pandemic.
Worthless - ripoff
by mshfr1 on 2019/07/02 17:03
Just by the passes separate and don’t waste your money. You literally spend most of the day waiting in line and will be lucky to get more than two of the tours in.
Great app
by Adi-2014 on 2017/07/08 05:21
Love the app.
Terrible
by duejejdjdbejdhdjeb on 2019/09/13 15:12
Still had to wait in lines for everything. Not worth the money.
Piece of Crap App
by calif rules on 2018/07/03 19:47
Can’t even download my ticket. Error every time I try.
Hands Down Best App For Planning Your Trip
by SaHoppa on 2016/03/28 16:32
If only New York Pass were available for more cities in North America. This app is outstanding! I did purchase a New York pass for my upcoming trip to New York City, but I did not have to purchase the past to use this app so you can use it to even if you don't buy the New York pass. When you choose attractions to visit in New York City, the app will map out the sites for you and help you build itineraries day by day for your whole trip based on hours of operation and location. It even lets you create and track a budget. Plus they give you helpful phone numbers in the app - something I never even thought of but could definitely come in handy. This is a very well planned, well executed app.
Review
by cgac18 on 2019/12/29 19:45
Se tarda mucho en loading
Excellent app! I can plan my days!
by Lisa in Atlanta on 2015/04/09 15:23
I love being able to see what activities I plan to do and to plug them into the app. I'm not too concerned with not having an offline map, because I've also loaded it on my phone, which can check things without wifi. In addition, I'll have a hard copy in the form of the book when I pick up my pass next week in New York. I downgraded a star, because I can't place my other activities like a Broadway musical, comedy show, and 9/11 Memorial (not Museum) into the schedule because the app only accommodates what the pass covers. The "planner" portion holds my flight, hotel, and play info, which is helpful, but I can't put this same info into the daily schedule. I understand why, so I won't confuse it as being covered by the pass, but I wish it were allowed and let me understand what is covered and what is not. Perhaps print it in a different color for those more challenged with the idea. Already, based upon the sites I've chosen, I know I'll save almost $160 on my 2-day pass! I go to NYC every year or two. I don't normally play tourist. Normally I rent a studio in Manhattan via airbnb and play resident for an extended weekend. This time I'm staying in a hotel in LIC to save money and playing tourist for a change of pace. Looking forward! I'm very glad I bought the New York Pass. It looks like this will be a fun trip!
Good for mapping out all NYC Pass sites
by Touring Texan on 2012/10/16 17:30
I gave this three stars because if you purchased the NYC Pass the app is useful in locating attraction with everything mapped out including balloon icons with address, hours, and opening times. The down side that the itinerary function does not reflect opening times. It's more or less a note that you write your plans for each day but it allows you to schedule an itinerary with places that are closed. One must look up an attraction to realize that walking tours are mostly open on weekends, many museums are closed Monday or Tuesday, and sailing tours are not offered in the winter. With a week long trip and a seven day pass I found it useful to set all the sites of interest as favorites within the app and use the map function with only the favorites displayed. Then it is up to you to find what attractions work best by location and opening times.
Awesome Pass
by Team Dag on 2015/08/08 22:58
The Pass is worth it if you plan on seeing as much of NYC as you can. It gives you the freedom to try things you might not if you were paying stop by stop. It also takes away the guilt of leaving a spot, such as a museum, after an hour and you have really seen what you want or plans change. The number of sites to see on the pass is greater than you can do - and it gives a nice little discount at shops. The app is easy and intuitive. The toughest decision you will have is figuring out what to do. Our family just spent 5 days in NYC and we felt we only scratched the surface using the Pass. A friend recommended it to us and we would pass that on. Safe travels!
1 st trip to New York!
by welling1 on 2017/01/22 14:52
The Big bus tours was great! The tour guides were great! Told us about the city, tons of info we didn't know. Took us to areas I wanted to go we were able to hop on and off buses all day long! I took the subway a few times but I didn't always understand the system and it took longer then the bus. We also did the night tour in the summer that was beautiful! The big bus tours took us everywhere and our pass got us into everything! A few museums if you wanted guided tour with audio or person cost a little extra on site! We went to 9/11 tour WOW that was amazing pay the $20 and get a guided tour you appreciate it so much more! All in all it was amazing!
Essential app
by Klaudean on 2012/11/05 03:47
Bought 2 adult 7 day passes for NYC way back in March for our vacation 2 weeks ago. Absolutely fantastic to have this handy app. Had the guidebook that was shipped w/my passes but didn't need it since used app. Made it sooo easy & loved skipping the really long lines on some attractions. Great info for each attraction. A real value too. I added up everything we did & almost $700 if paying regular price for each attraction that we managed to squeeze into our stay. Will ONLY use this pass from now on. Thanks!
Thrown under the bus
by NYC Tourist1 on 2014/08/29 14:29
This would have been a five star rating if not for the misleading bus add-on. The website boasts a bus every 15min or so, but it's not until I picked up the NYP cards that I found out for the 15min convenience I had to get the VIP pass, at an additional $25/person. Otherwise I was probably looking at a bus every 40min or so. Then there was the sketchy receipt that showed a non refundable charge of $282 with a $75 credit; ostensibly the cost of the three tickets. Turns out the "basic" bus, while perhaps not as nice as their Greyline counterparts, were never crowded like the Greylines. (Although most of our travel was midweek.) So buyer beware.
Made our lives so much easier...
by frankroshi on 2016/08/02 18:04
My sister plans every vacation months in advance a packs a lot in. I don't. Now I don't have to be jealous and feel like I'm missing out on something... this app is simple, effective, and powerful! With a New York Pass, it's even better. My wife and I packed a lot in without worrying about cost or schedules... we were about to dance with what came up, make choices on the fly, and get a lot in. I really love the abundance of information and flexibility. Excellent application.
In Heaven !!!
by Jaime from N. Calif. on 2012/07/06 22:47
OMG !!! I just bought my NY City Passes for the end of the month (July 2012) and can't wait. I thought I check out the App not thinking to expect much. WOW !!!! Being a very detailed and organized person, this is just right up my alley. I've already have started planning and using this easy to use App. This is going to be so much FUN !!! The website should really make a bigger deal out of this App for cell phone users . Thanks for this Brilliant App and I am going to make sure I tell all my friends.
The BEST way to see New York City!!!
by Debbie Johnson on 2012/10/08 01:30
I have been to NYC four previous times and have left frustrated at not seeing more whole I was there. There is just so much to see!! The New York Pass and App are making this the absolute best NYC trip EVER! My daughter and I have already mapped out all the attractions we want to visit, scheduled our tours, and maximized our every hour we are here... To have the most fun possible during our stay :-). Will use the New York Pass every time we visit NYC, without exception!
Wonderful!!
by NewToNewYork on 2011/11/25 17:30
I thought this app and this deal was amazing! My boyfriend had been to NY Many times but it was a first for me an we both found this to be helpful and amazing. The deal for the money was great, we came out much better in the long run purchasing this and it gives such a variety. I loved the map and numbers provided, it was so helpful! I definitely recommend for a first time visit or if you've been there a hundred times!
Saved BIG with 7 day pass!!!!
by Shortieone40 on 2011/07/12 00:33
My husband purchased 3 7 day passes for our family trip to NYC this year, so when i seen this app i was very happy cause it let me kinda plan what we would do everyday instead of flipping through the book...we instantly knew we would save because everything was 20-30 dollar for one person.... At the end of the trip we saved 1000 dollars!!!! Will def use again!
Well Made. Needs a few adjustments
by jamontase on 2012/08/26 21:04
I'm traveling in Sept. 2012. Haven't used the app in NY just yet. It will be my first trip to NY. The app is very useful to plan your trip n learn about different attractions. Only problem I've seen so far is when planning your itinerary, you can't edit locations but only times. You have to erase your place n add it to a different day instead of giving you the option to edit from there. Not bad n look forward to using it every day. Recommend
Potential successor to travel brochures
by staunchnortheasterner on 2016/05/14 19:38
Whether interested or not interested in getting the New York Pass, the app developers do a good job at keeping the information coherent and current. Any person in New York City has use for this app, not just visitors. I am studying for a Ph.D. in computer science so I can live and maintain an upper middle class lifestyle in New York from Pennsylvania, and I will always have this app handy on my iPhone. Use the I Love NY app as well.
not terrible, not great
by Steph5454545454 on 2016/08/11 04:18
the physical coupon booklet was easier to use than this app. unless you chose the suggested default options for each day, it was too difficult trying to build a customized Itinerary, as the app couldn't let you see proximity of attractions to one another -- with some exceptions. also, once the suggested time had passed, the attraction disappeared -- which would have been fine if we had stuck rigidly to the schedule -- we did not
Rating Trends
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4.0
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 5
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25
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66
Current Version (6.6.2)
4.0
592 total
 5
490
 4
39
 3
12
 2
7
 1
44
Version History
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App name
New York Pass - Travel Guide
Description
"See more, do more and save more in New York with the New York Pass: the only sightseeing pass that features the Empire State Building. Browse exclusive offers and manage your trip straight from your mobile. HOW IT WORKS - Flexibility: How long do you want to spend sightseeing? Buy your pass directly through the app or choose an instant download. - Scan & go: Effortlessly scan your digital ticket at every attraction. Your pass activates from the first scan. - Exclusive passholder offers: Gain access to offers, only available to passholders, all within the app. WHAT'S ON THE APP? - Plan your trip around 100+ New York attractions including Empire State Building, Top of the Rock and Hop-On, Hop-Off Bus. - Build your own itinerary or get some inspiration from our expert recommendations. Add attractions to your favorites list by tapping the heart. - Buy your pass on the app. Pick from 1,2,3,5,7 or 10 day pass to suit your travel plans. - Access exclusive passholder offers across theatre, day trips and more, including The Lion King, New York Knicks and food tours. - Use an interactive map that locates the attractions closest to you Download today for free"
Not Happy
by MTMichael! on 2020/07/08 17:48
Very upset this company will not give refunds when my airline canceled my flight, my hotel canceled my stay and with COVID there’s no reason why I want to visit New York. Will never recommend a company who takes advantage of people during a worldwide pandemic.
Horrible company, DO NOT BUY
by David of Seattle on 2020/05/23 19:09
If I could give zero stars I would. We spent $1136 on passes we won’t be able to use now in the midst of the COVID-19 global pandemic, and while all of our flights and lodging and tours and other reservations have been canceled and refunded this company stands along in refusing to revise its policies and offer a refund. They said we could switch our passes to another city, as if travel to another city is possible or advisable in the middle of a global pandemic. None of the attractions are open, what good would this pass be anyway? A member of my family is immunocompromised, so we won’t be able to travel until (hopefully) a vaccine becomes available. Lesiure Pass Group, who operates the New York Pass, knows the attractions their pass gives entry to are all closed, yet refuses to offer refunds even though the attractions themselves are all offering full refunds due to COVID-19. Bad actors, shady business. DO NOT BUY!
New York pass is not worth the money!!!!!!!!!
by Pannell20 on 2020/01/05 21:33
We bought the New York pass and got completely ripped off. You can not skip lines. You go straight to ticket purchase where you purchase the ticket and then get into the admission line. They started our pass a day too early, called customer service and they did not help at all. In fact, they were very rude. The lady who I spoke with said “sir, I don’t even want to be here”. They refuse to help or make it right. I’d do the city pass if I was to do one again. Their pass actually gets to skip lines! Don’t buy this, it’s a hustle, a rip off, a complete waste of money.
Review
by cgac18 on 2019/12/29 19:45
Se tarda mucho en loading
Do your research
by 50thnickname2writereview on 2019/12/23 13:53
I enjoyed the experience but I will never use this again! The app to me wasn’t that helpful!The hop on/off bus was the best only because of the staff on the bus, and the knowledge they had about the city. Finding the hop on/ off bus sites where a bit challenging. I expected to just be able to walk into the sites since we had tickets but.....that was not the case. For the 911 memorial we were required to stand in a line to get tickets, then reserve a time to come back, and then stand in another line. This process was very time consuming! It was also like this for the “Top of the Rock” and Empire State Building! For fear it would happen a fourth time we didn’t even attempt Statue of Liberty, and our tickets would not have speeded up the process unless you bought an additional skip the line pass! If you have several days to tour the city then this is a great option! If time is of the essence I would suggest to do more search about things in the City and wait till you get there! In future trips I will be using the Metro for site seeing! When I tried to review this pass after spending almost $270 I was required to put in a password that toke me so many times I almost gave up!
Magnifico
by Jsik Alavarez on 2019/12/05 15:48
Es lo mejor si vienes a NY, el mejor ahorro es todo incluido es tal cual lo especifica. Compré el paquete de 5 días y lo aproveche al máximo. Bajando el app optimizas el uso. Lo aceptan en todo NY y en la mayoría de las atracciones hay filas especiales para el NY Pass. De volver a NY es lo primero q compraré por vale la pena. No lo dudes, los tours como por ejemplo del “Radio City” es insuperable conocimos hasta una de las Rockettes. Es fácil de usar y muy sencillo y fácil para redimir. Para mi tiene 10 estrellas!!! NY PASS , MAGRISTRAL!!!!
Plan ahead and it’s amazing!
by 44R0N99 on 2019/11/21 01:43
Decided to leave a review because I’ve seen a ton of bad ones and I hope this review helps in not losing out on a good opportunity. This app works exactly as advertised! If this is your first time/first time in a while & your plan is to do as many touristy things as you can, then this is definitely an amazing option. If you plan ahead and don’t mind being out for a good portion of the day then you can get so much out of this. Spent $199 each (on special pricing) for a two 3-day passes and ended up doing over $450 worth of stuff each. Never had an issue redeeming it at any of the attractions. They have a list for which places let you cut the line and for those places that don’t let you cut, the lines move pretty quickly, we never waited more than 30 min to get inside somewhere, some of them even have special lines for pass holders. Keep in mind that it activates the day you first use it and then is active for subsequent days, so you probably want to use it as early as possible on the first day. Check ahead to see if any attractions require reservations but most don’t. If you make an itinerary and stick fairly close to it I guarantee it’ll be worth it!
Cheaters
by ViktorFromBG on 2019/10/05 07:39
Me and my friend bought these passes for three days and they sent our confirmation e-mail on the second day. When I texted them they didn’t respond and didn’t answer my calls. So I was 50$ minus (for three days was 200$ and for two days - 150$). You have to always wait on the queue for tickets (witch is funny because we should be able to go through with our passes). Also you are not allowed to visit Marvel 4D in Madame Tussauds and we had to pay extra for that - and that’s not normal when in the regular ticket you have Marvel 4D included. We couldn’t use our pass for the planetarium in the American museum of natural history and we didn’t have a guide... I don’t recommend using this pass - there are other passes that you can use and they are way better.
Scam
by Merlyn3 on 2019/09/13 16:42
It would have been cheaper to use the kiosks at all the places we wanted to go. The pass “claims” you get to skip the ticket lines, which is completely untrue. We spent our time standing in lines waiting to validate our passes, rendering our New York Pass more expensive than if we had just bought tickets straight from the attractions as we didn’t have time to make it worth the purchase due to all of our wasted time. Purchaser beware, you will not get your money’s worth.
Terrible
by duejejdjdbejdhdjeb on 2019/09/13 15:12
Still had to wait in lines for everything. Not worth the money.
Lie at its worst!!! Kari the supervisor is a Liar
by NYP Critic on 2019/09/06 15:04
The pass needs no improvements!! It’s the customer service Kari at New York Pass Claims to be a supervisor at the New York Pass office and just from hearing my accent she got annoyed, didn’t want to help instead started yelling. Then completely lied to me that the passes were bought from Marriott vacation club (a third party) when I called the club they said we don’t even sell the passes so I called back to catch her in her own lie and she said “I was just googling who you might have bought the pass from”. Kari dear, you need to understand Tourism and hospitality business before you stepped into it. These passes were issued by New York Pass and its a lot of money for you to come and say that it’s expired and you won’t replace for me that’s pathetic. Please don’t buy from New York Pass they will ROB you off your money . Worst customer service ever by a Tour company.
Expensive
by 3kcrn on 2019/07/31 21:41
Don’t waste your money. You want the city pass, not the New York pass. I bought two adult and one child New York passes for $552. We went to the Statue of Liberty first and could have purchased the city pass for $150 less. Plus, we still had to wait in line to get paper tickets.
Don’t get this app
by aagarciaa on 2019/07/05 17:13
I’m not from NYC and bought this, don’t get it. You think you’re going to do so many things but lines are ridiculous, which i understand. But even though you buy this ticket you still have to stand in the same line to buy a general addition ticket because you have to print it out. You just end up losing money
Worthless - ripoff
by mshfr1 on 2019/07/02 17:03
Just by the passes separate and don’t waste your money. You literally spend most of the day waiting in line and will be lucky to get more than two of the tours in.
DOES NOT sync with GROUPON
by rachelnlarson on 2019/05/22 21:06
I bought 2 adult passes via Groupon and was unable to sync them up to this app. When I contacted customer service they sent me the following message “Unfortunately third party orders can not have their passes synced to the mobile app. “ I would not have purchased through Groupon if I had known this ahead of time. Building in the function of syncing with all third parties should be a major priority. Super unhappy with this lack of transparency.
Waste of money and time
by Maira-1994. on 2019/05/16 03:35
Don’t waste your money in this pass. Everyone falls for this New York Pass and City Pass and all of those. I bought this pass, had to make a line for every place and it’d take about 1-2 hrs just to get to the door with this pass. Many people would skip the line since they had bought the ticket from the place. We tried to go to the museum of nature and science, the line was at the subway’s door. We went to ask and they told us that was the line for this pass, while people that purchased the pass in the museum’s website went in with no wait. Same thing happened at the MET, 9/11 museum, Rockefeller, Empire State Building, and Statue of Liberty. You’re better off buying a ticket from everyplace you’re trying to visit, since there’s no time to take advantage of this pass, too much waiting.
Scam, not worth it even when it’s on sale
by arkaran08 on 2019/05/06 23:25
I bought the 250$ pass for 5 days, here are the problems 1. Prices of most museums in nyc are suggested its basically pay as you see fit. You can enter a museum for 5$ even when the suggested price is 30. 2. Most of the attractions in the pass are morning only and you cannot possibly do 2 things simultaneously. 3. The express line this is fake you have to get into the same lines as everyone else. 4. App keeps on crashing and stupid. 5. You’ll always be in a rush at every place to get your moneys worth and not be able to enjoy anything instead pay as you go to places. Not recommended.
Buyer beware 🤮
by Lola_777888 on 2019/03/16 01:22
This was the biggest waste of money. No one told me that this is good for a calendar day, not for 24 hrs. I bought it at 5 pm and in the morning after hiking half of NY to get to the first attraction, I was told it the pass was expired. They did me the “courtesy” of offering me two free attractions to compensate, yet everytime they made me wait 30 min for the email, the bar code didn’t work, or they had selected the wrong attraction for me. And to redeem the BigBus, they make you go get the paper from them-which is a mega waste of time-just to then talk to the counter rep who was super apathetic. It was not worth the headache at all. I seldom give bad reviews but the NY Passes lack of seemlessness and horrible customer service is not worth your money. I give them zero stars for ruining my time here. There are other pass options, consider those before spending your money on the New York Pass. 🤮
Lost of attractions, no advantage to skipping the lines
by Jo-MariSan on 2018/12/10 23:31
I was disappointed with the pass in the fact that I still had to wait in line regardless of having purchased the pass in advance. Most attractions you still had to have a printed ticket to get in, so that’s why you had to wait in the regular line. The only place I got any advantage to having the pass was at the wax museum they actually had a separate line for the New York pass holders which made it easier to get in. Seems like it be much better from what I could see to just purchase a city pass for New York at least with that you can actually skip the lines. Otherwise I mean it’s a good offer there is a lot you can do for the mount of money you spend on it, but no advantage to skipping the lines.
Buy and use
by munni3000 on 2018/10/14 19:16
I bought 3 days tickets but at the time i bought nobody told that i can not use 3 days for exemple the bus ride! Should explain better the use of the tickets! And also that we can not use another line the red or blue!
Not as advertised
by TeenaBeenaS on 2018/09/08 17:29
This was advertised as a pass to skip the line. However, after we took our Hop on Hop off Bus Tour (also misrepresented), we then found a very long line to get the tickets to the 9/11 Memorial. A representative there said that they have to “give us their own tickets”. Thus, “skip-the-line” is a fallacy.
Not really happy or what I expect in customer service
by this is not good for me on 2018/07/18 19:48
So far a horrible experience. Unable to pay for a ticket online. Tried 3 devices and 2 cards. Called said cards and was told no reason it should be blocked. Sent an email night before and was told at almost 4pm that they have 24hrs to respond. Called number and was told 8 minutes wait time. 16 minutes later talk to someone who tells me she doesn’t know why but needs another 24 hours to see why they can’t accept payment and should have an answer tomorrow. 72 hours later still waiting. Do not use online if you have less than a week by my estimation
Pass not worth the price, app not reliable
by Spparke on 2018/07/12 21:37
I bought the passes on a recommendation from a friend. Nothing about my experience lived up to anything as advertised by company. My group consisted of myself, my mother, and 2 nieces. I had to buy adult passes for all 4 of us even though my nieces would be eligible for the student rates and my mother would be eligible for the senior rates at most attractions. You need to plan on seeing 3-4 sites each day to get your money’s worth out of the passes. I requested multiple books to allow each of to help with the planning. Customer service told me during 2 different phone calls that they could accommodate this request, but they never followed through with sending them. I was hoping that the Fast Pass option would make up for some of the disappointments I had experienced prior to the trip, but instead found that it really didn’t help the lines any. We still had to redeem the pass for tickets before entering and the lines were the same regardless of how you were paying. I also experienced much frustration with the app itself crashing during use. The app includes maps, but they are not interactive, so there was a lot of back and forth between finding the location or public transit stops and whatever map we used to actually navigate to the site. Overall, the pass and the app are not worthwhile and I would not purchase them again.
Piece of Crap App
by calif rules on 2018/07/03 19:47
Can’t even download my ticket. Error every time I try.
Crashes
by hey its lexi on 2018/06/22 02:36
Even with the update it crashes whenever you try to view an attraction. Waited a long time for an update and it still doesn’t fix the problem
Crash
by whatisupwiththenicknames on 2018/05/17 19:08
I updated my iPhone to the latest version. Now your app crashes every time I try to use it. It worked before. I leaving tomorrow to go to New York. I sure hope there is a quick fix to this in the works.
App crashes constantly
by surftones on 2018/03/09 04:29
The current version of the app (4.0) crashes constantly. I can’t see details about any attraction, and the app doesn’t have much to offer without those details. Our family trip to New York begins tomorrow, and I was planning to use the app. Since it isn’t stable, I hope they still have those little paper booklets at their kiosks.
Update is not working
by I am looking at the game on 2018/03/04 13:29
I downloaded the app because my daughter’s and I are planning a trip. Worked fine until I updated the app yesterday. Now it closes out when I try to look at the descriptions of the attractions. Not happy because this is where all the important information is at such as addresses, phone numbers, how to make reservations, etc. The app is pretty useless without this ability. Please fix it. Thank you!
Love it
by Alex Thonhofer on 2017/09/17 19:41
I love this pass and the app. Line skipping is only partly true but it's still a amazing deal!! A must have on your New York vacation.
Extremely Helpful and well put together app!
by TedBranson on 2017/09/16 05:45
This app is amazing! I bought 2 of the 5 day passes and am looking forward to a great vacation!
Don't waste your money and time
by First NY Trip on 2017/08/02 23:59
This was my first trip to NYC. My family and I wanted the best bang for your buck experience. The problem is the demand is higher than the number of buses available. We waited 1.5hrs for an empty bus to take on the long line we were in. There was a heat wave going on and none of buses had ac working so the buses could only be filled to half capacity as everyone had to sit on the second level with no shade from the blistering sun. Once you could finally get on a bus, no one wanted to 'jump off and on' to see the sites/museums. We did get off once halfway through the tour to check out 9-11 but was unable to get back on a tour bus. We finally took the subway as the buses stop running at 5:30! Save your money! The subway was easy to maneuver with a free app and Air Conditioned!!
Chris
by Karmichris on 2017/07/18 18:54
This is the only way to see New York 😁😊!
Rear deal as lake by as you use many of offers! Do it!
by Dwabest on 2017/07/10 23:05
Great savings!
Great app
by Adi-2014 on 2017/07/08 05:21
Love the app.
Love the App
by Walking Off My Excess on 2017/07/02 00:12
Loving the app. Have used the pass in the past with an awesome experience and expect the same awesome experience in a few weeks
Great 1st NYC trip.
by Kelsiemclaughlin on 2017/06/20 19:26
Was told to check out New York Pass by a coworker. I bought the passes and picked them up in NY, and was it the best decision I made! Did the 3 day pass and we used it on 9 of the items. It would have cost us more then double what I paid for the pass had I paid individually at each attraction. Plus on some of them it allowed me to jump the line with the fast pass option. My wife told her coworker who was going to NY after us. If I go back to NY I will do the pass again, but this time I will order in advance and have them mailed to the house. That is the best way to go to save time.
Free and very helpful for visitor
by LC-95 on 2017/04/29 19:36
I found helpful information from this website. It helps me to go around the New York City.
Excellent!
by Tomecito on 2017/03/06 22:05
It gives you the pass for the buses and they take you everywhere. The guides are very nice and tell you tons of details. You get tickets to so many places that you cannot go to all of them. Would buy the pass again!!!
1 st trip to New York!
by welling1 on 2017/01/22 14:52
The Big bus tours was great! The tour guides were great! Told us about the city, tons of info we didn't know. Took us to areas I wanted to go we were able to hop on and off buses all day long! I took the subway a few times but I didn't always understand the system and it took longer then the bus. We also did the night tour in the summer that was beautiful! The big bus tours took us everywhere and our pass got us into everything! A few museums if you wanted guided tour with audio or person cost a little extra on site! We went to 9/11 tour WOW that was amazing pay the $20 and get a guided tour you appreciate it so much more! All in all it was amazing!
Worked fine for me
by OldOV on 2017/01/01 23:21
Bought this @a 20% discount April last year ('16). NO problems with it's delivery (used mail), breezed through every attraction I visited. Yes, there were lines (Empire State, Top of Rock), but thats to be expected. Want to avoid lines? Win the Powerball, otherwise, be prepared for lines regardless of whether you buy this or not. Time of year I went probably had a lot to do with my avoiding some of the problems others mention.
Horrible
by Teeresa94 on 2016/12/29 16:21
We had to get in the line to pick up the tickets and then again going in a line to get in. It took forever - the people without New York pass could book their tickets online and had the real fast line !! We can't recommend that pass for other visitors
Must have!!
by Fastlane_Fitness24 on 2016/10/05 19:02
Famazing !!!! A must have when visiting New York ! Helpful and inexpensive 😁
Súper fácil de usar y muy conveniente!!
by TITI BU on 2016/09/26 02:00
El encontrar una tarjeta que te provea tanta economía es suficiente para decir que es súper buena!!!
not terrible, not great
by Steph5454545454 on 2016/08/11 04:18
the physical coupon booklet was easier to use than this app. unless you chose the suggested default options for each day, it was too difficult trying to build a customized Itinerary, as the app couldn't let you see proximity of attractions to one another -- with some exceptions. also, once the suggested time had passed, the attraction disappeared -- which would have been fine if we had stuck rigidly to the schedule -- we did not
Vale la pena si te administras bien
by Osoriojv on 2016/08/10 23:44
La aplicación como tal es excelente te da la facilidad de ubicar las atracciones y tienes tu mapa con ubicación en tiempo real. Muy amigable porque te describe y da detalles de cada atracción. El único detalle es que si lo tienes en varios dispositivos no se enlazan con una misma cuenta. Por ejemplo yo compre el NY pasa desde la tablet y en la aplicación del todo no hay forma que aparezca que ya compre, te pide de nuevo que compres el NY Pass
Made our lives so much easier...
by frankroshi on 2016/08/02 18:04
My sister plans every vacation months in advance a packs a lot in. I don't. Now I don't have to be jealous and feel like I'm missing out on something... this app is simple, effective, and powerful! With a New York Pass, it's even better. My wife and I packed a lot in without worrying about cost or schedules... we were about to dance with what came up, make choices on the fly, and get a lot in. I really love the abundance of information and flexibility. Excellent application.
Useful app for travelers!
by Shanluvtech on 2016/06/30 18:55
This app is helpful for travelers who is not familiar with New York City. Thanks for the hard work!
N
by Jjzhxjj on 2016/06/18 22:17
Nbbb
It served its purpose.
by Art2di2 on 2016/06/11 00:33
The pass itself was what really made our trip the best experience possible!
Potential successor to travel brochures
by staunchnortheasterner on 2016/05/14 19:38
Whether interested or not interested in getting the New York Pass, the app developers do a good job at keeping the information coherent and current. Any person in New York City has use for this app, not just visitors. I am studying for a Ph.D. in computer science so I can live and maintain an upper middle class lifestyle in New York from Pennsylvania, and I will always have this app handy on my iPhone. Use the I Love NY app as well.
Great information
by Technogma on 2016/04/28 21:22
Love this app. For someone who is going to NYC for the first time it really is helpful.
Hands Down Best App For Planning Your Trip
by SaHoppa on 2016/03/28 16:32
If only New York Pass were available for more cities in North America. This app is outstanding! I did purchase a New York pass for my upcoming trip to New York City, but I did not have to purchase the past to use this app so you can use it to even if you don't buy the New York pass. When you choose attractions to visit in New York City, the app will map out the sites for you and help you build itineraries day by day for your whole trip based on hours of operation and location. It even lets you create and track a budget. Plus they give you helpful phone numbers in the app - something I never even thought of but could definitely come in handy. This is a very well planned, well executed app.
Awesome
by sacari on 2016/03/19 14:02
Bought my passes online also then downloaded the app and began planning it's super easy to use plus we have all the information right at our fingertips
Useless
by Tash0424 on 2016/03/01 20:51
Maybe I should have purchased the NY city pass on the app but I did it on the website. There's no way that I've found where you can transfer that information over to the app so to me, it's useless. I did like the idea of the app though. Deleting and disappointed.
I need this app!!
by missnickjonas98 on 2016/02/09 02:50
I am not even in NY yet. And it's crashing.
Why can't I show my boucher from iphone?
by psmillan on 2015/08/22 16:07
Why ca't I show the boucher from purchase of New York Pass from my iphone inside the app? Why do I have to print the? Why the New York Pass has no integration with Apple passbook for example?
Worst app!
by DingaLing4u on 2015/08/21 21:52
This app has crashed more than test dummies at a test site! Couldn't open it for more than 15 seconds. I have up and was never interested in the product even tho I heard great things about the NY pass. Their loss!
BEWARE!!!!!
by Ryan_pest1 on 2015/08/12 14:57
New York Pass is awesome but please, please avoid going through Gray Line!!! They are very misleading on what is included in their packages.
Awesome Pass
by Team Dag on 2015/08/08 22:58
The Pass is worth it if you plan on seeing as much of NYC as you can. It gives you the freedom to try things you might not if you were paying stop by stop. It also takes away the guilt of leaving a spot, such as a museum, after an hour and you have really seen what you want or plans change. The number of sites to see on the pass is greater than you can do - and it gives a nice little discount at shops. The app is easy and intuitive. The toughest decision you will have is figuring out what to do. Our family just spent 5 days in NYC and we felt we only scratched the surface using the Pass. A friend recommended it to us and we would pass that on. Safe travels!
Great App
by Towers C on 2015/08/07 02:28
Easy to use. You can plan your days and maximize your visit.
Great help
by Judy dish on 2015/07/24 23:06
The pass was an excellent value! Some of the times listed were wrong but all in all great to use with the pass which not only saved us lots of $ but also allowed us to go to the front of most lines.
Made my vacation so much easier
by Pamandbrian on 2015/07/15 01:36
Great value for the pass and app just as helpful.
Outdated
by Mty-Sat on 2015/06/23 23:33
It is absurd that you need to print a voucher to pickup your Pass. Really? Simply absurd that they do not modernize to have it directly in your phone.
Reseña
by Lean M. Machin on 2015/06/15 00:12
Excelente para todos los que visitan NY por primera vez.
Be Smart! Get & Use this App!
by Gospel Library 3.0 on 2015/06/01 22:31
A trip to NY without the NY pass is crazy talk. And a NY pass without the NY Pass App is just plain stupid. This App is Awesome!!!
NY Pass App
by shelbster95 on 2015/05/14 13:54
Such a great app! Really helped me to plan out my day in the city. Definitely get this app if you've got a NY Pass!
Muy útil
by Ignacio H. on 2015/05/03 01:49
Muy buena aplicación. Muy útil. Seria ideal si pudiera registra el usuario y poder acceder a la misma información personal desde distintos dispositivos.
So much fun!
by LesInMI on 2015/04/29 03:04
This site has been great in planning my family trip to NYC. The pass will be a real money saver!
Excellent app! I can plan my days!
by Lisa in Atlanta on 2015/04/09 15:23
I love being able to see what activities I plan to do and to plug them into the app. I'm not too concerned with not having an offline map, because I've also loaded it on my phone, which can check things without wifi. In addition, I'll have a hard copy in the form of the book when I pick up my pass next week in New York. I downgraded a star, because I can't place my other activities like a Broadway musical, comedy show, and 9/11 Memorial (not Museum) into the schedule because the app only accommodates what the pass covers. The "planner" portion holds my flight, hotel, and play info, which is helpful, but I can't put this same info into the daily schedule. I understand why, so I won't confuse it as being covered by the pass, but I wish it were allowed and let me understand what is covered and what is not. Perhaps print it in a different color for those more challenged with the idea. Already, based upon the sites I've chosen, I know I'll save almost $160 on my 2-day pass! I go to NYC every year or two. I don't normally play tourist. Normally I rent a studio in Manhattan via airbnb and play resident for an extended weekend. This time I'm staying in a hotel in LIC to save money and playing tourist for a change of pace. Looking forward! I'm very glad I bought the New York Pass. It looks like this will be a fun trip!
where are offline maps?
by ForexProfessional on 2015/04/01 20:36
website and voucher said there are offline maps in the app but I cannot find them.
Nice app but Poor functionality
by Marumel on 2015/03/07 02:30
I'd like to have a search option. Also, look at my favorite attractions not part of any itinerary. Add notes to each itinerary. But the main thing missing is a better map feature.
Mom of 3
by Lisamcangel on 2015/02/21 13:15
Great app! Very informative for planning
Excelente
by sbmp112 on 2015/02/06 14:33
Excelente aplicacion
Not able to add item
by Mixer555 on 2015/02/05 11:29
Crashing when adding item in day itenary on iPad , doesn't syncs across iCloud devices, not cool
Informacion competa
by Lubin101 on 2015/01/28 11:49
Es muy completa la información que brinda y la posibilidad de tener itinerario facilita mucho la plantación de viaje
Good app
by Whittler from CA on 2014/10/13 20:25
Did not book anything through this app However it was very handy in looking up all the sites that were covered by our pass It was very informative regarding location, info on the place we wanted to visit and also provided contact info for the vendor Would buy the pass and use this app again
Does not work smoothly
by eh1067 on 2014/10/13 13:23
This app would be handy if the user interface was smooth, however, whenever you open the app it does not scroll properly and the links are less than helpful. I would recommend a link for a list of places where you can pick up your NYC pass. I purchased a pass and still do not know where I can pick it up.
Full of promise but doesn't deliver
by graphitiks on 2014/10/04 05:05
Downloaded it to use in combination with New York Pass. Quits too often if you want to make a date change or a deletion. Too buggy !
Thrown under the bus
by NYC Tourist1 on 2014/08/29 14:29
This would have been a five star rating if not for the misleading bus add-on. The website boasts a bus every 15min or so, but it's not until I picked up the NYP cards that I found out for the 15min convenience I had to get the VIP pass, at an additional $25/person. Otherwise I was probably looking at a bus every 40min or so. Then there was the sketchy receipt that showed a non refundable charge of $282 with a $75 credit; ostensibly the cost of the three tickets. Turns out the "basic" bus, while perhaps not as nice as their Greyline counterparts, were never crowded like the Greylines. (Although most of our travel was midweek.) So buyer beware.
Great idea
by janney8 on 2014/07/15 10:39
Very helpful. There is even a daily calendar to plan your trip!
Superb design.
by bluetoucan on 2014/07/14 17:18
I appreciate many features of this app, but for me the best is its ability to show only your Favorites on a map. Would be great if there were an "I've already bought the pass" mode that removes any promo elements and just has the attraction viewing/navigating features.
Return Home!
by Greg Nemeth on 2014/06/25 23:54
Excellent app for my return home in 27 years. My home has changed since I left and this app made it easy to help intro my wife to the changes that have occurred.
Great!
by MeggyTX on 2014/06/25 00:16
Easy to use app, love the itinerary maker!
Help, where's the + sign?
by Momof2kids&dogs on 2014/06/21 03:10
I was in the middle of making my itinerary and then all of a sudden the + sign disappeared and I can't seem to add anymore sites. Help, this was a very useful app until this happened. Please fix and fast!!!
This app
by ....ajuna..... on 2014/06/10 20:06
I love this app. It help me and 9 other co-workers navigate the Big Apple. We are so thankful to have the app.
Family vacation.
by Carl jimz on 2014/06/05 05:05
Really like New York pass. A great savings and easy to use.
Love it
by James’ iTunes on 2014/05/21 17:51
So far it looks great. This is making my adventure with my daughter so much easier.
Not working
by Barcelonista2015 on 2014/05/11 06:49
Is not working in iPhones version 7 can you fix
Great
by £i$ on 2014/05/05 23:58
So nice to be able to buy a pass like this
No puedo abrir ninguna de las áreas
by makatron2008 on 2014/04/14 03:16
No puedo corregir o cambiar horarios en itinerario
Ok app
by Carole18 on 2014/04/02 20:16
It's an ok app needs a lot of improvement. when adding itineraries to a certain day you can't delete an activity that you already put on what if you need to make changes? also cannot add flights and hotel on trip details it's totally non functional I guess it's just a display clearly needs to be fixed
Nice App and BIG savings!
by windhucker on 2014/03/30 16:23
Very nice app for tourist.
Love it!
by Oreo_mocha on 2014/02/25 14:54
This will be our first trip to NY and this app makes it easy to plan our activities. It includes important numbers, places to visit and a place for our budget. Wonderful!
Only for all the NY Pass Attractions
by Wggdrow on 2014/01/04 18:28
Pros: Nice icon layout on its own map. Can store itineraries to plan out your trip, but only relative to the pass. Can save favorites to quick view later. Cons: Can't add any other sites or non pass items to the map. It would be nice to have your saved places stand out on the map instead of everything shown as the same colored icons. No reminder or alerts to keep your trip on time
Organized and Good savings
by ibthemaster on 2013/11/26 21:28
very good savings and well organized app, gives all info including telephone numbers of businesses for further help and custom reservations. love it, thanks
Helpful
by Richardi05 on 2013/09/24 03:21
Helped plan a trip. Easy to purchase the pass. Good savings.
Pass
by Dave197423445 on 2013/09/16 01:54
Very nice. Easy to follow. Great guide!
Great
by Neko 17 on 2013/08/11 02:54
Great app!
Ewemmitt Fayetteville NC
by ewemm39 on 2013/08/04 14:17
Awesome app. Love it.
Plan ahead and it’s amazing!
by 44R0N99 on 2019/11/21 01:43
Decided to leave a review because I’ve seen a ton of bad ones and I hope this review helps in not losing out on a good opportunity. This app works exactly as advertised! If this is your first time/first time in a while & your plan is to do as many touristy things as you can, then this is definitely an amazing option. If you plan ahead and don’t mind being out for a good portion of the day then you can get so much out of this. Spent $199 each (on special pricing) for a two 3-day passes and ended up doing over $450 worth of stuff each. Never had an issue redeeming it at any of the attractions. They have a list for which places let you cut the line and for those places that don’t let you cut, the lines move pretty quickly, we never waited more than 30 min to get inside somewhere, some of them even have special lines for pass holders. Keep in mind that it activates the day you first use it and then is active for subsequent days, so you probably want to use it as early as possible on the first day. Check ahead to see if any attractions require reservations but most don’t. If you make an itinerary and stick fairly close to it I guarantee it’ll be worth it!
Great 1st NYC trip.
by Kelsiemclaughlin on 2017/06/20 19:26
Was told to check out New York Pass by a coworker. I bought the passes and picked them up in NY, and was it the best decision I made! Did the 3 day pass and we used it on 9 of the items. It would have cost us more then double what I paid for the pass had I paid individually at each attraction. Plus on some of them it allowed me to jump the line with the fast pass option. My wife told her coworker who was going to NY after us. If I go back to NY I will do the pass again, but this time I will order in advance and have them mailed to the house. That is the best way to go to save time.
Do your research
by 50thnickname2writereview on 2019/12/23 13:53
I enjoyed the experience but I will never use this again! The app to me wasn’t that helpful!The hop on/off bus was the best only because of the staff on the bus, and the knowledge they had about the city. Finding the hop on/ off bus sites where a bit challenging. I expected to just be able to walk into the sites since we had tickets but.....that was not the case. For the 911 memorial we were required to stand in a line to get tickets, then reserve a time to come back, and then stand in another line. This process was very time consuming! It was also like this for the “Top of the Rock” and Empire State Building! For fear it would happen a fourth time we didn’t even attempt Statue of Liberty, and our tickets would not have speeded up the process unless you bought an additional skip the line pass! If you have several days to tour the city then this is a great option! If time is of the essence I would suggest to do more search about things in the City and wait till you get there! In future trips I will be using the Metro for site seeing! When I tried to review this pass after spending almost $270 I was required to put in a password that toke me so many times I almost gave up!
Pass not worth the price, app not reliable
by Spparke on 2018/07/12 21:37
I bought the passes on a recommendation from a friend. Nothing about my experience lived up to anything as advertised by company. My group consisted of myself, my mother, and 2 nieces. I had to buy adult passes for all 4 of us even though my nieces would be eligible for the student rates and my mother would be eligible for the senior rates at most attractions. You need to plan on seeing 3-4 sites each day to get your money’s worth out of the passes. I requested multiple books to allow each of to help with the planning. Customer service told me during 2 different phone calls that they could accommodate this request, but they never followed through with sending them. I was hoping that the Fast Pass option would make up for some of the disappointments I had experienced prior to the trip, but instead found that it really didn’t help the lines any. We still had to redeem the pass for tickets before entering and the lines were the same regardless of how you were paying. I also experienced much frustration with the app itself crashing during use. The app includes maps, but they are not interactive, so there was a lot of back and forth between finding the location or public transit stops and whatever map we used to actually navigate to the site. Overall, the pass and the app are not worthwhile and I would not purchase them again.
Lie at its worst!!! Kari the supervisor is a Liar
by NYP Critic on 2019/09/06 15:04
The pass needs no improvements!! It’s the customer service Kari at New York Pass Claims to be a supervisor at the New York Pass office and just from hearing my accent she got annoyed, didn’t want to help instead started yelling. Then completely lied to me that the passes were bought from Marriott vacation club (a third party) when I called the club they said we don’t even sell the passes so I called back to catch her in her own lie and she said “I was just googling who you might have bought the pass from”. Kari dear, you need to understand Tourism and hospitality business before you stepped into it. These passes were issued by New York Pass and its a lot of money for you to come and say that it’s expired and you won’t replace for me that’s pathetic. Please don’t buy from New York Pass they will ROB you off your money . Worst customer service ever by a Tour company.
Lost of attractions, no advantage to skipping the lines
by Jo-MariSan on 2018/12/10 23:31
I was disappointed with the pass in the fact that I still had to wait in line regardless of having purchased the pass in advance. Most attractions you still had to have a printed ticket to get in, so that’s why you had to wait in the regular line. The only place I got any advantage to having the pass was at the wax museum they actually had a separate line for the New York pass holders which made it easier to get in. Seems like it be much better from what I could see to just purchase a city pass for New York at least with that you can actually skip the lines. Otherwise I mean it’s a good offer there is a lot you can do for the mount of money you spend on it, but no advantage to skipping the lines.
Waste of money and time
by Maira-1994. on 2019/05/16 03:35
Don’t waste your money in this pass. Everyone falls for this New York Pass and City Pass and all of those. I bought this pass, had to make a line for every place and it’d take about 1-2 hrs just to get to the door with this pass. Many people would skip the line since they had bought the ticket from the place. We tried to go to the museum of nature and science, the line was at the subway’s door. We went to ask and they told us that was the line for this pass, while people that purchased the pass in the museum’s website went in with no wait. Same thing happened at the MET, 9/11 museum, Rockefeller, Empire State Building, and Statue of Liberty. You’re better off buying a ticket from everyplace you’re trying to visit, since there’s no time to take advantage of this pass, too much waiting.
Extremely Helpful and well put together app!
by TedBranson on 2017/09/16 05:45
This app is amazing! I bought 2 of the 5 day passes and am looking forward to a great vacation!
Cheaters
by ViktorFromBG on 2019/10/05 07:39
Me and my friend bought these passes for three days and they sent our confirmation e-mail on the second day. When I texted them they didn’t respond and didn’t answer my calls. So I was 50$ minus (for three days was 200$ and for two days - 150$). You have to always wait on the queue for tickets (witch is funny because we should be able to go through with our passes). Also you are not allowed to visit Marvel 4D in Madame Tussauds and we had to pay extra for that - and that’s not normal when in the regular ticket you have Marvel 4D included. We couldn’t use our pass for the planetarium in the American museum of natural history and we didn’t have a guide... I don’t recommend using this pass - there are other passes that you can use and they are way better.
Don't waste your money and time
by First NY Trip on 2017/08/02 23:59
This was my first trip to NYC. My family and I wanted the best bang for your buck experience. The problem is the demand is higher than the number of buses available. We waited 1.5hrs for an empty bus to take on the long line we were in. There was a heat wave going on and none of buses had ac working so the buses could only be filled to half capacity as everyone had to sit on the second level with no shade from the blistering sun. Once you could finally get on a bus, no one wanted to 'jump off and on' to see the sites/museums. We did get off once halfway through the tour to check out 9-11 but was unable to get back on a tour bus. We finally took the subway as the buses stop running at 5:30! Save your money! The subway was easy to maneuver with a free app and Air Conditioned!!
Not really happy or what I expect in customer service
by this is not good for me on 2018/07/18 19:48
So far a horrible experience. Unable to pay for a ticket online. Tried 3 devices and 2 cards. Called said cards and was told no reason it should be blocked. Sent an email night before and was told at almost 4pm that they have 24hrs to respond. Called number and was told 8 minutes wait time. 16 minutes later talk to someone who tells me she doesn’t know why but needs another 24 hours to see why they can’t accept payment and should have an answer tomorrow. 72 hours later still waiting. Do not use online if you have less than a week by my estimation
New York pass is not worth the money!!!!!!!!!
by Pannell20 on 2020/01/05 21:33
We bought the New York pass and got completely ripped off. You can not skip lines. You go straight to ticket purchase where you purchase the ticket and then get into the admission line. They started our pass a day too early, called customer service and they did not help at all. In fact, they were very rude. The lady who I spoke with said “sir, I don’t even want to be here”. They refuse to help or make it right. I’d do the city pass if I was to do one again. Their pass actually gets to skip lines! Don’t buy this, it’s a hustle, a rip off, a complete waste of money.
Horrible company, DO NOT BUY
by David of Seattle on 2020/05/23 19:09
If I could give zero stars I would. We spent $1136 on passes we won’t be able to use now in the midst of the COVID-19 global pandemic, and while all of our flights and lodging and tours and other reservations have been canceled and refunded this company stands along in refusing to revise its policies and offer a refund. They said we could switch our passes to another city, as if travel to another city is possible or advisable in the middle of a global pandemic. None of the attractions are open, what good would this pass be anyway? A member of my family is immunocompromised, so we won’t be able to travel until (hopefully) a vaccine becomes available. Lesiure Pass Group, who operates the New York Pass, knows the attractions their pass gives entry to are all closed, yet refuses to offer refunds even though the attractions themselves are all offering full refunds due to COVID-19. Bad actors, shady business. DO NOT BUY!
Scam
by Merlyn3 on 2019/09/13 16:42
It would have been cheaper to use the kiosks at all the places we wanted to go. The pass “claims” you get to skip the ticket lines, which is completely untrue. We spent our time standing in lines waiting to validate our passes, rendering our New York Pass more expensive than if we had just bought tickets straight from the attractions as we didn’t have time to make it worth the purchase due to all of our wasted time. Purchaser beware, you will not get your money’s worth.
Update is not working
by I am looking at the game on 2018/03/04 13:29
I downloaded the app because my daughter’s and I are planning a trip. Worked fine until I updated the app yesterday. Now it closes out when I try to look at the descriptions of the attractions. Not happy because this is where all the important information is at such as addresses, phone numbers, how to make reservations, etc. The app is pretty useless without this ability. Please fix it. Thank you!
DOES NOT sync with GROUPON
by rachelnlarson on 2019/05/22 21:06
I bought 2 adult passes via Groupon and was unable to sync them up to this app. When I contacted customer service they sent me the following message “Unfortunately third party orders can not have their passes synced to the mobile app. “ I would not have purchased through Groupon if I had known this ahead of time. Building in the function of syncing with all third parties should be a major priority. Super unhappy with this lack of transparency.
Scam, not worth it even when it’s on sale
by arkaran08 on 2019/05/06 23:25
I bought the 250$ pass for 5 days, here are the problems 1. Prices of most museums in nyc are suggested its basically pay as you see fit. You can enter a museum for 5$ even when the suggested price is 30. 2. Most of the attractions in the pass are morning only and you cannot possibly do 2 things simultaneously. 3. The express line this is fake you have to get into the same lines as everyone else. 4. App keeps on crashing and stupid. 5. You’ll always be in a rush at every place to get your moneys worth and not be able to enjoy anything instead pay as you go to places. Not recommended.
App crashes constantly
by surftones on 2018/03/09 04:29
The current version of the app (4.0) crashes constantly. I can’t see details about any attraction, and the app doesn’t have much to offer without those details. Our family trip to New York begins tomorrow, and I was planning to use the app. Since it isn’t stable, I hope they still have those little paper booklets at their kiosks.
Don’t get this app
by aagarciaa on 2019/07/05 17:13
I’m not from NYC and bought this, don’t get it. You think you’re going to do so many things but lines are ridiculous, which i understand. But even though you buy this ticket you still have to stand in the same line to buy a general addition ticket because you have to print it out. You just end up losing money
Love the App
by Walking Off My Excess on 2017/07/02 00:12
Loving the app. Have used the pass in the past with an awesome experience and expect the same awesome experience in a few weeks
Love it
by Alex Thonhofer on 2017/09/17 19:41
I love this pass and the app. Line skipping is only partly true but it's still a amazing deal!! A must have on your New York vacation.
Expensive
by 3kcrn on 2019/07/31 21:41
Don’t waste your money. You want the city pass, not the New York pass. I bought two adult and one child New York passes for $552. We went to the Statue of Liberty first and could have purchased the city pass for $150 less. Plus, we still had to wait in line to get paper tickets.
Not as advertised
by TeenaBeenaS on 2018/09/08 17:29
This was advertised as a pass to skip the line. However, after we took our Hop on Hop off Bus Tour (also misrepresented), we then found a very long line to get the tickets to the 9/11 Memorial. A representative there said that they have to “give us their own tickets”. Thus, “skip-the-line” is a fallacy.
Rear deal as lake by as you use many of offers! Do it!
by Dwabest on 2017/07/10 23:05
Great savings!
Buy and use
by munni3000 on 2018/10/14 19:16
I bought 3 days tickets but at the time i bought nobody told that i can not use 3 days for exemple the bus ride! Should explain better the use of the tickets! And also that we can not use another line the red or blue!
Crash
by whatisupwiththenicknames on 2018/05/17 19:08
I updated my iPhone to the latest version. Now your app crashes every time I try to use it. It worked before. I leaving tomorrow to go to New York. I sure hope there is a quick fix to this in the works.
Crashes
by hey its lexi on 2018/06/22 02:36
Even with the update it crashes whenever you try to view an attraction. Waited a long time for an update and it still doesn’t fix the problem
Chris
by Karmichris on 2017/07/18 18:54
This is the only way to see New York 😁😊!
Not Happy
by MTMichael! on 2020/07/08 17:48
Very upset this company will not give refunds when my airline canceled my flight, my hotel canceled my stay and with COVID there’s no reason why I want to visit New York. Will never recommend a company who takes advantage of people during a worldwide pandemic.
Worthless - ripoff
by mshfr1 on 2019/07/02 17:03
Just by the passes separate and don’t waste your money. You literally spend most of the day waiting in line and will be lucky to get more than two of the tours in.
Great app
by Adi-2014 on 2017/07/08 05:21
Love the app.
Terrible
by duejejdjdbejdhdjeb on 2019/09/13 15:12
Still had to wait in lines for everything. Not worth the money.
Piece of Crap App
by calif rules on 2018/07/03 19:47
Can’t even download my ticket. Error every time I try.
Hands Down Best App For Planning Your Trip
by SaHoppa on 2016/03/28 16:32
If only New York Pass were available for more cities in North America. This app is outstanding! I did purchase a New York pass for my upcoming trip to New York City, but I did not have to purchase the past to use this app so you can use it to even if you don't buy the New York pass. When you choose attractions to visit in New York City, the app will map out the sites for you and help you build itineraries day by day for your whole trip based on hours of operation and location. It even lets you create and track a budget. Plus they give you helpful phone numbers in the app - something I never even thought of but could definitely come in handy. This is a very well planned, well executed app.
Review
by cgac18 on 2019/12/29 19:45
Se tarda mucho en loading
Excellent app! I can plan my days!
by Lisa in Atlanta on 2015/04/09 15:23
I love being able to see what activities I plan to do and to plug them into the app. I'm not too concerned with not having an offline map, because I've also loaded it on my phone, which can check things without wifi. In addition, I'll have a hard copy in the form of the book when I pick up my pass next week in New York. I downgraded a star, because I can't place my other activities like a Broadway musical, comedy show, and 9/11 Memorial (not Museum) into the schedule because the app only accommodates what the pass covers. The "planner" portion holds my flight, hotel, and play info, which is helpful, but I can't put this same info into the daily schedule. I understand why, so I won't confuse it as being covered by the pass, but I wish it were allowed and let me understand what is covered and what is not. Perhaps print it in a different color for those more challenged with the idea. Already, based upon the sites I've chosen, I know I'll save almost $160 on my 2-day pass! I go to NYC every year or two. I don't normally play tourist. Normally I rent a studio in Manhattan via airbnb and play resident for an extended weekend. This time I'm staying in a hotel in LIC to save money and playing tourist for a change of pace. Looking forward! I'm very glad I bought the New York Pass. It looks like this will be a fun trip!
Good for mapping out all NYC Pass sites
by Touring Texan on 2012/10/16 17:30
I gave this three stars because if you purchased the NYC Pass the app is useful in locating attraction with everything mapped out including balloon icons with address, hours, and opening times. The down side that the itinerary function does not reflect opening times. It's more or less a note that you write your plans for each day but it allows you to schedule an itinerary with places that are closed. One must look up an attraction to realize that walking tours are mostly open on weekends, many museums are closed Monday or Tuesday, and sailing tours are not offered in the winter. With a week long trip and a seven day pass I found it useful to set all the sites of interest as favorites within the app and use the map function with only the favorites displayed. Then it is up to you to find what attractions work best by location and opening times.
Awesome Pass
by Team Dag on 2015/08/08 22:58
The Pass is worth it if you plan on seeing as much of NYC as you can. It gives you the freedom to try things you might not if you were paying stop by stop. It also takes away the guilt of leaving a spot, such as a museum, after an hour and you have really seen what you want or plans change. The number of sites to see on the pass is greater than you can do - and it gives a nice little discount at shops. The app is easy and intuitive. The toughest decision you will have is figuring out what to do. Our family just spent 5 days in NYC and we felt we only scratched the surface using the Pass. A friend recommended it to us and we would pass that on. Safe travels!
1 st trip to New York!
by welling1 on 2017/01/22 14:52
The Big bus tours was great! The tour guides were great! Told us about the city, tons of info we didn't know. Took us to areas I wanted to go we were able to hop on and off buses all day long! I took the subway a few times but I didn't always understand the system and it took longer then the bus. We also did the night tour in the summer that was beautiful! The big bus tours took us everywhere and our pass got us into everything! A few museums if you wanted guided tour with audio or person cost a little extra on site! We went to 9/11 tour WOW that was amazing pay the $20 and get a guided tour you appreciate it so much more! All in all it was amazing!
Essential app
by Klaudean on 2012/11/05 03:47
Bought 2 adult 7 day passes for NYC way back in March for our vacation 2 weeks ago. Absolutely fantastic to have this handy app. Had the guidebook that was shipped w/my passes but didn't need it since used app. Made it sooo easy & loved skipping the really long lines on some attractions. Great info for each attraction. A real value too. I added up everything we did & almost $700 if paying regular price for each attraction that we managed to squeeze into our stay. Will ONLY use this pass from now on. Thanks!
Thrown under the bus
by NYC Tourist1 on 2014/08/29 14:29
This would have been a five star rating if not for the misleading bus add-on. The website boasts a bus every 15min or so, but it's not until I picked up the NYP cards that I found out for the 15min convenience I had to get the VIP pass, at an additional $25/person. Otherwise I was probably looking at a bus every 40min or so. Then there was the sketchy receipt that showed a non refundable charge of $282 with a $75 credit; ostensibly the cost of the three tickets. Turns out the "basic" bus, while perhaps not as nice as their Greyline counterparts, were never crowded like the Greylines. (Although most of our travel was midweek.) So buyer beware.
Made our lives so much easier...
by frankroshi on 2016/08/02 18:04
My sister plans every vacation months in advance a packs a lot in. I don't. Now I don't have to be jealous and feel like I'm missing out on something... this app is simple, effective, and powerful! With a New York Pass, it's even better. My wife and I packed a lot in without worrying about cost or schedules... we were about to dance with what came up, make choices on the fly, and get a lot in. I really love the abundance of information and flexibility. Excellent application.
In Heaven !!!
by Jaime from N. Calif. on 2012/07/06 22:47
OMG !!! I just bought my NY City Passes for the end of the month (July 2012) and can't wait. I thought I check out the App not thinking to expect much. WOW !!!! Being a very detailed and organized person, this is just right up my alley. I've already have started planning and using this easy to use App. This is going to be so much FUN !!! The website should really make a bigger deal out of this App for cell phone users . Thanks for this Brilliant App and I am going to make sure I tell all my friends.
The BEST way to see New York City!!!
by Debbie Johnson on 2012/10/08 01:30
I have been to NYC four previous times and have left frustrated at not seeing more whole I was there. There is just so much to see!! The New York Pass and App are making this the absolute best NYC trip EVER! My daughter and I have already mapped out all the attractions we want to visit, scheduled our tours, and maximized our every hour we are here... To have the most fun possible during our stay :-). Will use the New York Pass every time we visit NYC, without exception!
Wonderful!!
by NewToNewYork on 2011/11/25 17:30
I thought this app and this deal was amazing! My boyfriend had been to NY Many times but it was a first for me an we both found this to be helpful and amazing. The deal for the money was great, we came out much better in the long run purchasing this and it gives such a variety. I loved the map and numbers provided, it was so helpful! I definitely recommend for a first time visit or if you've been there a hundred times!
Saved BIG with 7 day pass!!!!
by Shortieone40 on 2011/07/12 00:33
My husband purchased 3 7 day passes for our family trip to NYC this year, so when i seen this app i was very happy cause it let me kinda plan what we would do everyday instead of flipping through the book...we instantly knew we would save because everything was 20-30 dollar for one person.... At the end of the trip we saved 1000 dollars!!!! Will def use again!
Well Made. Needs a few adjustments
by jamontase on 2012/08/26 21:04
I'm traveling in Sept. 2012. Haven't used the app in NY just yet. It will be my first trip to NY. The app is very useful to plan your trip n learn about different attractions. Only problem I've seen so far is when planning your itinerary, you can't edit locations but only times. You have to erase your place n add it to a different day instead of giving you the option to edit from there. Not bad n look forward to using it every day. Recommend
Potential successor to travel brochures
by staunchnortheasterner on 2016/05/14 19:38
Whether interested or not interested in getting the New York Pass, the app developers do a good job at keeping the information coherent and current. Any person in New York City has use for this app, not just visitors. I am studying for a Ph.D. in computer science so I can live and maintain an upper middle class lifestyle in New York from Pennsylvania, and I will always have this app handy on my iPhone. Use the I Love NY app as well.
not terrible, not great
by Steph5454545454 on 2016/08/11 04:18
the physical coupon booklet was easier to use than this app. unless you chose the suggested default options for each day, it was too difficult trying to build a customized Itinerary, as the app couldn't let you see proximity of attractions to one another -- with some exceptions. also, once the suggested time had passed, the attraction disappeared -- which would have been fine if we had stuck rigidly to the schedule -- we did not
Rating Trends
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All Versions
4.0
886 total
 5
691
 4
86
 3
25
 2
18
 1
66
Current Version (6.6.2)
4.0
592 total
 5
490
 4
39
 3
12
 2
7
 1
44
Version History
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