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App name
Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters.* - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. *Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
I am cancelling my whole trip b/Expedia has no service!! I’ve been hung up on twice.
by Ilikebush on 2021/07/26 15:46
They scum!!
Navigation through app
by zachheb on 2021/07/26 14:48
Like navigating a maze
Refund
by lamarJones215 on 2021/07/26 14:44
Bad…. I need a refund
Euro car
by sabroso! on 2021/07/26 12:50
Hubo una inundación muy fuerte donde los autos que iban circulando en ese momento incluyéndome nos quedamos varados en la información ndacion devido a una lluvia muy fuerte , el nivel del agua subió a la mitad del carro y ahunque se le pago el seguro me quieren cobrar los daños al carro por la inundación , me retuvieron $1200.00 dolls . Y entonces para que es el seguro?. Atte: Daniel Ruiz.
Extremely Disappointed
by majidA4599 on 2021/07/26 07:05
Hi My name is MAJId Akbarzadeh. I purchased my tickets for our Hawaii trip via Expedia. I had to cancel my trip due to unfortunate COVID-19 situation for my family. Hawaiian airlines approved my full refund and asked me to get in touch with Expedia to process my refund since I purchased via Expedia. I received a voicemail from Expedia on May 26 stating that my refund is processed and I should have it soon. As of today 7-25-21 I still have not received my refund. I have spent hours on the phone with Expedia reps but they are very incompetent and can not resolve my refund that’s due to me. I hope someone with a descent customer service values will read this email and help me out.
Not easy to book a flight
by majito58 on 2021/07/26 05:12
Complicated to find flights
Basic app that provides everything you need.
by TENDRESS26 on 2021/07/26 03:14
Easy to use. Works seamlessly.
Sandra Gottschalk- reed
by gottschalk100 on 2021/07/26 00:02
They charged us for additional insurance and a $750 deposit. Other Americans were so upset with what was being charged above the Expedia price, what a rip off!!
Great Service
by Drkeeper on 2021/07/25 20:26
Always a helpful source for travel!
Customer service is awful!!
by Imjules1 on 2021/07/25 20:05
So frustrating not being able to reach humans!!!!!
Lousy support
by Meeramar616 on 2021/07/25 17:30
Lousy supprt, i have been on chat with agents for hours with no vail and this is all for redeeming my credit !!
Paid for breakfast but was disappointed
by Hhgehron on 2021/07/25 14:41
Hotel was very nice and clean, staff very friendly, but when you book a hotel that aha free breakfast, you expect there to be food. By 9:00 am all hot food was gone and was not being replenished, no coffee cups, ran out of plastic utensils, and hard English muffins. There several other people entering the breakfast area as we were and they also were not happy that there was little breakfast to select from.
Next car Rental experience in Fort Lauderdale
by ramrajiv on 2021/07/25 12:18
I booked a car through Expedia, this website only concern their commission not Customer satisfaction or service, after 45 min wait their van came to pick up us from airport and take their rental place I was waited 1 hr & 30 in line no customer service from Next car since was in line I saw they were reaping of people charging forcefully insurance more even though they have insurance second thing they were so rude to talk to people call Expedia to refund their money, in short I would never ever rent a car from Nextcar and even as an Expedia as a middle person need to take better step to do contract with them so their reputation doesn’t spoil Please Hubble request never rent a car from Expedia or Next car
Bad customer service
by baby_hedy on 2021/07/25 04:11
I am very disappointed with the APP and you get zero customer service! I’ve spent 5 hrs calling customer services and tried to change/cancel flight but it took me an hour to talk to someone and 3rd time I called the girl hung up?! I would recommend other booking apps
UUUGGHHHH!!!
by idahopetunia on 2021/07/25 00:06
I have been trying to use this app for a few months now to book several trips and it just freezes and then closes out like I never opened it! I’ve been trying to book several trips and have been having to use other apps! UUUUGGGHHH! Fix this crap!
Great place!
by MehMeh2008 on 2021/07/24 22:58
The staff could not have been nicer. The free breakfast was very good and well stocked and the pool was great for kids!
Terrible experience
by izzytheboi on 2021/07/24 19:04
Booked through this app a hotel but the hotel I stayed at didn’t have any of my info and then I got overcharged because they couldn’t see my booking that I did through that app won’t recommend.
5 Star Service every time!
by Joe v joe on 2021/07/24 18:58
Every time I book a flight or room, I only book with Expedia. Every time and every location provides 5 Star Service!!
Customer service
by bobbykdjrnd on 2021/07/24 18:53
Worst company regarding customer service ever. Use Priceline!!!!
A waste of time never use them
by fedup 210045 on 2021/07/24 18:50
Waste 4 hour and never got done what I needed
Terrible customer service
by Plowboy077 on 2021/07/24 16:14
Why am I pressing 1 for English then waiting on hold for 60-90 minutes to be disconnected because the person realizes they can’t communicate with someone speaking English. I have been on hold for 5 hours in all this morning and been disconnected 3 times. That’s just today this has been going on for 3 weeks since I received the notification that my flights were canceled. Never again will I use Expedia just the absolute worst!!!
Totally Disappointed
by Mumbae baby on 2021/07/24 14:12
I was totally disappointed with this service !! Being my first time using Expedia!! I expected a better experience. I will never use them again!!
Last stay
by Luizqf on 2021/07/24 13:35
I booked a room last week in a hotel in Idaho and had a big issue. I did not get any support from customer service!
Wonderful bed and breakfast
by andrew09! on 2021/07/24 12:40
What a pure delight. This bed and breakfast was lovingly restored. Every detail and room was exquisite. And the owner was extremely helpful and caring. I would highly recommend this getaway
Great hotel at a reasonable price
by 245thnsd on 2021/07/24 11:38
If you are looking for a good hotel at a reasonable price, I would recommend this one. The staff is very friendly and accommodating. The rooms, breakfast and pool areas were clean and comfortable. We didn’t hear a-lot of noise from other guest. We stayed two nights on a previous trip and returned for a five night stay for vacation. The service and atmosphere was the same both times. Overall, a nice hotel.
Expedía viajes
by Limitless anfermagu on 2021/07/24 09:37
La mejor app para viajar con precios excelentes para ricos, clase media y pobres como yo jeje hoteles no el he usado por que tengo otra app que me da unos precios inigualables
Unbelievably bad
by Traveling10742 on 2021/07/24 08:57
So I’m told I can check-in for my flight with a 10 digit code however the site only excepts 6 digits. Over and over again this is a absolute failure. Orbitz or Kayak are simply 1 click procedures and this is just absolutely ridiculous
AMAZING CUSTOMER SERVICE
by Matthew 117 on 2021/07/24 07:34
I had booked through Expedia and got to my hotel to find out that it was already sold out and no other hotels in a 50 mile radius were available as it showed on the app/website. I called customer service and Ms. Miles helped me with calling every single hotel and getting myself and my other guests a place to stay that prevented us from being stuck in the car all night. Miles is such an amazing customer service rep as the time and effort put into this was amazing!!
App friendly but customer service is terrible
by brax rax on 2021/07/24 01:52
I booked a hotel and canceled before cancellation fee! They have refused to give refund back after hotel agreed to issue a full refund! Deal directly with hotels in future never use expedia!
Ridiculous and Sickening
by sain john on 2021/07/24 00:23
I will never in my lifetime trust you to book a room for me.
First time for everything
by Kathy Burch on 2021/07/23 22:53
I’m a high tech antique!! I’d always booked vacations, with a real person, & on my landline phone! 🙄I was even nervous, about the possibility of getting a con artist! My friend gave me 3 companies, to try! I saw that Expedia’s prices compared with another!! I couldn’t get flights, in my time frame, with the 3rd! After 3 days of research, 5 pages of notes, & support from another friend; I took the plunge!! I booked 2 round trip air, to Cancun & one week in a resort! I saved $460.00 or 20%, I think?!! I’m a proud peacock!!
Ease of use
by Dr. Philgoog on 2021/07/23 22:48
I like Expedia.com because the app. is so simple to navigate and confirm. Everything that you you need is at your fingertips.
Good service!
by Btanoja on 2021/07/23 22:44
Awesome updates and quick response.
Credit issues
by BigCountryTN on 2021/07/23 20:45
I had $135 credit on my account that I booked for a one way flight awhile back and that flight cancelled out of nowhere and took my credit away...so you guys cost me my credit that I would like refunded in my account or I will never use Expedia again
Great website!
by MK@AZ on 2021/07/23 15:28
Expedia is easy to navigate, contains economic deals, and always has a lot of information. We’ve used this site many times.
Hyatt Ziva Rose Hall Jamaica
by SClovesJamaica on 2021/07/23 15:28
My family and I had a fantastic time at the Hyatt Ziva in Jamaica. The resort is immaculate and the staff goes above and beyond in every aspect of service. We will definitely be returning at some point!!!
Wow just wow
by Shyanne s on 2021/07/23 09:16
I booked a trip with my SO To California for a week and the flight got canceled bc it got hit with lightening so we decided to cancel it and Expedia decided that they didn’t want to cancel my flight until after it took off. We sat there trying to cancel it for over an hour and it finally canceled but we never got our money back. I have left emails I have called I have done everything I can think of. This company just wanted to steal your money and they make it extremely hard to get things fixed if you wanted to be cheap just don’t travel. I spent 1 thousand dollars. And bc it’s through them we can have the air lines give us back our money. They couldn’t even cancel it. So Expedia do better. Everyone uses you why do you have to steal.
Worst service ever! Negative zero stars
by Ms. Jerez on 2021/07/23 06:55
ZERO STARS!!!!! My experience with Expedia has been horrendous. I’ve been calling for the last 15 hours and they have no answers for me, they give me no information or options to help me and their system is down all the time. That is their excuse. If not they tell me to call the airline directly or the resort directly. They don’t hold themselves accountable for anything. What is Expedia good for, how have they been in business all these years with this type of service?!! This is absurd. I have been trying to resolve the matter for 2 days now and nothing. I have asked to speak to a supervisor numerous times and I keep being told someone will call me back in 24-48 hours. My kids and I had a flight scheduled for tomorrow and now thanks to Expedia we don’t have a departing flight. I am a single mother and I’ve been saving to take my kids on vacation and I can’t believe Expedia has made this a nightmare for me and my family. My kids are going to wake up in the morning and we have no departing flight! This is inhumane.
Cheap Flights
by L.c Chickadee on 2021/07/23 04:39
Non Stop 🇺🇸🏴󠁧󠁢󠁥󠁮󠁧󠁿🙏🏻
Te roban el dinero si compra hotel oh vuelo aquí hay que leer bien antes de comprar por este app
by jmontillaa on 2021/07/23 04:11
Si usa este app para comprar time de vuelo chek bien porque no devuelve dinero ni vuelo ni hoteles simplemente te tocan tu dinero, perdí más de 600 dólares. En este app
They dont allow cancellations.
by Marcovz05 on 2021/07/22 21:32
They do not allow cancellations or give you the run around. even with weeks or days in advance. They act like the sustem doesnt work. Do not buy flights or book hotels through them. I cancelled a week ago and still no answer. The system sents me to the chat wich does mot hel either. I called and they said the system does not work to call back. rip off!
Costumer service
by cecille yu on 2021/07/22 21:16
I am trying to contact any representative or even virtual but no access even on the chat room. I want to extend my stay but I just can’t do it coz no one at your end can assist me.
Hotel search
by casino1959 on 2021/07/22 20:08
I keep getting the remark “Can’t complete your booking”, the shows the room I am trying to book is available. If I go to a different hotel (higher priced), it will let me book a room. I feel as though I’m being forced to book the higher priced hotel. The higher priced would be fine however; the lower priced hotel has a better rating. Thank you
Waste of time .
by Raga1 on 2021/07/22 19:00
Horrendous. Unintuitive junk .
Very confusing!!
by Johnnaciba on 2021/07/22 18:30
Is asking to sing in when I am already singed in!
Website & App Down
by VanessaBarrera1 on 2021/07/22 16:45
Not working
From and to searches dont work
by Airor5 on 2021/07/22 16:22
App is unusable if the search function doesnt work.
Somethings wrong
by Kailo-ren on 2021/07/22 16:10
I haven’t used the app since June, and now when I try to login it says “can’t be operated” and it crashes. I’ve had a membership for months, plus I have rewards too, now I’ve lost them. I’m very upset.
Can’t get customer support
by Oyredoysydoyx on 2021/07/22 15:58
I’ve tried booking for passengers who are flying and some that aren’t. This is difficult with Expedia. Also how do you add tsa precheck? Expedia has no phone support. I’m surprised that Expedia doesn’t want to continue accepting my business in this way.
Absolutely Terrible
by Lisa in CR on 2021/07/22 15:50
I purchased air and hotel from Expedia. The app stated to contact credit card company. I did this and instead of going through as a package from Expedia it broke things up and some charges went through and other’s didn’t. The credit card company was very helpful. However, when I attempt to contact Expedia to figure out what was happening and make sure everything was paid for I couldn’t get a human being and could no longer find the trip I booked on the app. Without an itinerary number the “virtual” assistant kept hanging up on me. Now I have to recontact the credit card company and cancel everything because I can’t get any kind of help from Expedia except for suggested articles to trouble shoot problems and a virtual assistant that hangs up on me. Complete and total failure.
Best Deals
by MaMaK82 on 2021/07/22 13:05
I love the Deals I can get on Expedia. Plus if I am searching for hotel or airfare to a certain location - Expedia will notify me of the price drops to make sure I get the best deal.
Much better than Priceline
by dc4success on 2021/07/22 07:06
From my many years of traveling. Expedia is the best traveling resource in the World….Thank you for the Hero’s at Expedia.
Overbooking
by Hadgi H on 2021/07/22 02:26
We booked a hotel in Atlanta, once we arrived we were told that no rooms are available since Expedia overbooked us. As a family of 5 we were stranded in Downtown Atlanta to book a hotel. Staff at Expedia were not helpful to resolve the problem at that time and later in when we asked for our money back.
Expedia
by Bababooey61 on 2021/07/21 22:47
Fantastic! Easy to understand and very convenient!!!!!
DO NOT SIGN UP WITH EXPEDIA
by grimm_resist on 2021/07/21 22:43
They send you spam emails that you cannot unsubscribe from without closing your account and they make it very difficult to close your account — by having to talk to a live person only when they are available. It’s not worth it when there are dozens of companies offering the same product without the hassle.
Not good for bundle booking
by RJ_blr on 2021/07/21 20:55
App is good. But, i did bundle booking roundtrip and hotel booking. They booked partial booking with return flight and hotel. Then, started calling me to ongoing flight. Bundle booking expectation is everything should go through. Keep minimum expectation from this sites.
Difficult to Sign On
by Chownings on 2021/07/21 19:46
The app wouldn’t recognize my old password. They sent a link to set a new one. Wouldn’t recognize that either. Frustrating and unusable.
Read before using!
by CookieMomof2 on 2021/07/21 19:38
From my experience, This entire company is a joke! I have been jerked around regarding a reservation I did not make. I have called and did everything I was told to do and I’m still getting the run around. On 7/20/2021 Someone stole my husband’s debit and helped themselves to our hard earned money. Thankfully the fraudulent activity alerted our bank whom then alerted authorities. I immediately called the “motel” in P.C.B whom offered no help to let them know we did not make any reservations with them or anyone else. We were still charged $277.00 for cancellation when it clearly states they offer a (pay at the property or by phone) and trust once they steal your money they make it impossible to speak to a actual person. Luckily for them, they stole from someone that won’t let it go. I will do whatever is necessary to get our money back. This practice is unethical and this is the first of many reviews
Horrible service
by Cheryl Kegley on 2021/07/21 17:10
I have flight credits for a trip booked through Expedia in 2020 that had to be cancelled due to COVID restrictions. I have attempted to use the credits online and with a customer service representative on the phone. I was placed on hold for 45 minutes by the person I spoke with and then the call was disconnected with no return call from your employee. It is almost like Expedia is making it so difficult for me to use my credits that I will simply give up and never use the credit owed to me.
Not a good app
by frdsyubcdy on 2021/07/21 17:08
Unable to do much, not finding my trips hard to get any info w/o itinerary #, but they don’t make that easy to get. Very frustrated!
Money wasn’t returned on a trip delayed by three days
by EntropyxEntropy on 2021/07/21 13:27
I had two connecting flights to get me across the country. The first leg of the connection got delayed by ~14 hours, so I missed my connecting flight and the airline didn’t have another available for three days. (Flying American Airlines) I asked if I could get a refund or miles returned so I could book a flight through another airline. American was fine with this, but since Expedia was my travel agent all refunds had to go through them. Expedia said it was American’s problem, that everything had to go through the airline and the cycle continued. In the end, I lost $200+ and was a lot more stressed than I needed to be. It wasn’t worth adding the middleman, it just made it so I couldn’t resolve anything directly with the airline which was extremely frustrating. I won’t be using Expedia again and advise others to stay away in case you get a canceled or long-delayed flight, it’s not worth the headache and lost money.
Customer service
by Samirforpeace on 2021/07/21 04:14
Horrible customer service. Don’t even bother calling them
Expedia changed my flights after purchase.
by My problem with the game. on 2021/07/21 02:46
Expedia has incompetent staff that answer their phones because they got my departure date wrong TWICE. I will never use them ever again.
Robbed me of my money
by JayLee1586 on 2021/07/21 02:15
I canceled my booking in the time allowed and they still took the entire stay and charged it
Outstanding customer service and very nice stay
by wvuloon on 2021/07/21 02:01
I don’t usually write reviews; however, I feel like it is warranted when you receive outstanding customer service. Zeke at the front desk was extremely accommodating. I checked in late with two young children. Our stay was short as we were checking out extremely early for a morning flight. Zeke offered us some breakfast muffins for the kids as he knew we would not make it for the complimentary breakfast. He went out of his way to make a great first impression and it didn’t stop. When we reached our room is was much larger than anticipated. It was clean and full of all the proper amenities. You better believe when I return to Columbus, I will be staying at this property. A+ all the way around!!
App
by punk phil on 2021/07/21 00:11
The app is effed.
Excellent
by BethinFL on 2021/07/20 23:39
Being of a certain age, I shy away from internet ordering but this is a breeze! Travel often again, wouldn’t use anyone else!
Good Nite Inn
by Ptown Traveler on 2021/07/20 22:58
This property was very clean and comfortable. The pool area was nice and even had pool towels. Several dining options w/in short walking distance. Easiest TV to operate I’ve seen in a while with an accurate printed listing of available channels.
Servicio
by Jose J Araujo on 2021/07/20 22:16
Excelente servicio y fácil
Poor Customer Service
by DralynRS on 2021/07/20 20:10
I’ve booked flights and rental cars through Expedia twice and have bad HORRENDOUS experiences with both. First, I booked a round trip flight but ultimately decided to drive one way then return home via plane. I already paid for tickets etc. When I got to the airport to return home, I was notified that my tickets were cancelled because I didn’t check in for the flight down. When I asked to buy my seat, a second time, they said they had no availability. My second experience with them, one day after booking, I had a death in my immediate family (brother) and they refused to change my flight or rental car reservations. When I called the airlines and car rental places directly, they said since I booked through Expedia, they couldn’t touch the reservation so I am out $700 and have to rebook a whole new reservation. I have never hated something so much in my life as I do Expedia.
Not helpful
by Elbasha7 on 2021/07/20 18:07
I asked the agent that my room in the hotel I made the reservation with Expedia is ocean front. The hotel says ya but it’s the last and the furthest building to the beach, I called Expedia to call them or look for another room by the beach. He DID NOT help me or trying to call the hotel and HUNG up on me
Just awful
by yungekay on 2021/07/20 16:03
This app so bad. I booked a trip online on the Expedia website and then downloaded it and my trip is just not there. I even put the exact itinerary number and email and it just keeps saying invalid email or number. Sooo frustrating. THE WORST PART. When I try to call they ask for my itinerary number and then COMPLETELY HANG UP ON MY CUZ THEY ARENT PICKING IT UP. YOU GUYS GAVE ME A FAKE ITINERARY NUMBER AND I CANT ACCESS MY TRIP. I am supposed to leave on the 23rd of July. That is in 3 days. HELP ME
Fees
by mrlikalotapuse on 2021/07/20 15:26
I was charged a $149 fee and a $74.80 fee on a stay I booked and canceled the same day . First time using a travel app / website . So partly my fault for not being aware and assuming they make their money from the deals though the motels etc . Mistakingly went forward . Bottom line I’ve been charged $225 for nothing and it’s a little disheartening.
Tsa boarding
by tsa biardind on 2021/07/20 15:02
Expedia did not add my TSA Precheck to my boarding passes with AA. The KT number is in my Expedia and AA profiles.
PLF form surprise
by The Language Collector on 2021/07/20 14:28
I knew nothing about the PLF form until I was about to check in. Thank God I was hours early to the airport otherwise I would have missed my flight filling out that online-only form.
Railroad Pass Casino
by Matisak on 2021/07/20 13:33
The girl at the front desk, Iris, was very sweet and helpful throughout our stay. The cafe food was not very good, but the service was good. Everyone was friendly overall. The rooms smelled a bit, but we were on the dog floor. The pool is like one you would find at a motel. For $62/night I was satisfied.
Awesome!
by girlypoo2009 on 2021/07/20 13:07
They make everything so simple and easy! Love the app!
Overbooked and no refund
by PaulBill on 2021/07/20 12:51
I booked a Stay at SpringHill Suites By Marriott Cincinnati Blue Ash for July 16-17 of 2021. When I arrived I founded out that the place was overbooked and I had no place to stay. I was told that I would have to get my refund through Expedia and not the hotel. Each time I called Expedia I was told that the wait time was at less 30 minutes and the one time I spoke to someone the told me that another team will contact me about a refund. No one from Expedia has taken the time to reach out to apologize for the mistake or to assist with the refund process. Mistakes happen in business but Expedia’s refusal to address this issue and the difficulties of trying to get a refund makes it hard to ever recommend this website to anyone. Poor customer service and a limited automated system online and over the phone makes there customer service horrible.
Never using again
by Playwitskalcmcndjfls on 2021/07/20 11:57
I booked a hotel on 6/28 for 7/8 through the weekend. When I get to the hote, they tell me that Expedia NEVER processed my order with them. But charged me for the room and gave me a receipt. The hotel will not cooperate with Expedia, and they refuse to give me a refund. I am now out 160$. I will never be using Expedia again
Charged me two times
by Yassssssssssssssi on 2021/07/20 11:15
I rented a car and Expedia charged me two times
Inability to itemize fees on tickets and hotels
by darrylmonroe32221 on 2021/07/20 01:39
Business model rendered obsolete by failure to quickly be able to ascertain a receipt for services rendered. Unable to recoup expenses for business travel.
Difficult updating
by Chrys479 on 2021/07/20 01:29
I just downloaded the app and was unable to cancel a reservation. I had to speak to an automation system also I can’t figure out how to perform the update
Cancun Bay
by sugar 98 on 2021/07/20 01:00
All staff very friendly. Food was not very good. Pool bar closed early at 530 And outdoor main pool closed at 930. Way too early. No kid activities Beach area full of algae Night activities very non interactive with guests Arcade consisted of a pool table which was broke and a ping one table. Our room was beautiful and clean. Resort was clean. No shuttle service from airport to resort. Took a taxi which was 160.00 US dollars.
Only sales - customer service is not good
by Cheated in Ark on 2021/07/20 00:06
Booked a room and the hotel could not provide a room (roach infestation in multiple rooms). After the second, the desk clerk said to just contact Expedia and cancel. When I did all I got was a run around where they wanted me to do all the work by contacting the property and getting the desk clerks name, etc…. Having to dispute with my cc company.
Payment
by japer1966 on 2021/07/19 22:41
Why you changed for something I didn’t use, I did pay you a insurance and they said tha I have to buy another insurance with them for $50 dls a day that was a robbery on both cases.
Be careful booking with Expedia
by whythosony on 2021/07/19 22:10
I’ve had good experiences with Expedia before, but after this, never again. Booked 3 rooms in Nashville for one night. Expedia advertised the price for “$139 discounted to $130, after taxes and fees $154”. I booked this as it was an acceptable price. I chose pay at hotel. Upon checking my credit charges - holiday inn charged me $208 per room. I called the hotel they said to call Expedia, they don’t have my money. There is no way to contact Expedia via the web - there are no agents in the chat feature. I called and asked for a call back. 5.5 hr later I get a call back. Expedia said it’s not their fault, call the hotel. Called the hotel again, they said call Expedia, they don’t have my money. So now I’m out $150 and no one knows who knows anything.
Worst customer service ever
by Crapple trap on 2021/07/19 20:47
These guys are as shady as the New York mafia. Forget about customer service. Forget about talking to anyone if you have a problem. HORRIBLE COMPANY.
Canceled
by otiswhite on 2021/07/19 18:04
The app canceled a trip I booked 10 seconds after sending me a confirmation email but never send another email saying it was canceled. When trying to use the virtual agent to figure out how to fix it the virtual agent said there was no record of the itinerary number I was given. Then had to call in and waited 2.5 hours for an agent.
Constantly requests an update
by Ramiaa891234 on 2021/07/19 18:02
I updated the app. When I tap My Account it pops up with a Please update to the newest version. Fix this please
Really disappointed
by Alber1990:) on 2021/07/19 17:20
They ruined my trip twice
Great deals
by cuddly panda35 on 2021/07/19 10:27
Very happy with Expedia and the service I’ve received. Highly recommend using!!!!
The best app
by pakikhan on 2021/07/19 03:37
I am using this app last from 2004 and all my booking goes through this app. Very very satisfied and please
App fine, forget about live support — it is MIA
by SVOTA on 2021/07/19 02:43
Im an Expedia Gold user — been traveling constantly since Nov 1, 2020!! The app usually works fine. I had a potential change in plans in early July 2021 on a prepaid (to Expedia) 2 night stay — front desk of hotel said fine to change , but you prepaid so have to talk to Expedia about an early check out. Reasonable so far… but calling Expedia proved a huge waste of my time — they claim its too busy with the re-opening — but the only available reps on the phone cannot DO ANYTHING !!! So, I guess I have to book direct with hotels so that I can have customer service !! Is that how you want to play it Expedia??!? Its not me, its you
Great app
by gcraigherbster on 2021/07/19 00:59
I have used Expedia to book multiple trips. Always smooth with no hiccups!
Angry and Disappointed
by Not ever using expedia again on 2021/07/19 00:51
I was charged 4 times for the travel insurance, but the Expedia website never accomplished the actual booking of my trip, repeatedly stating that they could not complete the booking at this time, try again in a few moments. I finally did leave the Expedia website, went onto Priceline and had immediate success in booking my trip, and saved over $100 to boot. I will never use Expedia again, it’s costing me over $260 for insurance that will not be used.
Poor customer service
by liam_vatt on 2021/07/19 00:40
I was not able to complete my stay the hotel because their pet policy ended up being different that what it was on the Expedia site. On the expidió site said there was not fee per pet. And at the hotel they requerid me to pay $100 fee for EACH of my let’s. But I contacted Expedia to cancel the reservation and get my refund and they were not able to help me. They told me that they couldn’t do anything for me. Not only that but you staid with my money, and for confirmation you can call the hotel to make sure I did not stay.
Can’t cancel booking on app. No answer when calling agent on phone.
by W. Victor Garvey on 2021/07/19 00:14
I tried using the Chat Agent to cancel a booking. It said it couldn’t cancel and to call one of their agents. After initially saying it would be a 2 minute wait it has been over an hour!
“Filter” features still missing
by MomofTwo_ on 2021/07/19 00:04
The app is useful after you book a trip but to book a trip, forget it! The app doesn’t have all the filter features as you would get on the website. For example, looked to book in Orlando for a resort with a water park. Filter options only had “water park” on website but missing from App.
Courtyard by Hilton,Keene NH
by POFINN40 on 2021/07/18 22:50
I would like my receipt sent to my email So I can expense it for my work
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Bug keeps choosing random dates
by SouthernGypsy on 2021/05/12 21:38
In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
DO NOT trust what you see on pictures.
by JM11992 on 2021/07/08 13:54
We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Glitchy
by Kikilouie51 on 2021/07/02 21:35
I used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again.
What has happened to customer service?
by Dart62 on 2021/05/31 19:33
Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“. Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day! When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue. Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore! I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Is this FRAUD?
by gamegroomp on 2021/06/17 23:26
I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
COVID
by dc_power on 2021/07/08 21:38
I recently found out I tested positive for COVID. So I called to cancel a flight reservation that I made through Expedia on Delta. Since it was a basic reservation with no “travel insurance” (what a scam that is) they screwed me out of $384, even though I could prove COVID easily with my test results, and I wasn't randomly canceling my flight. The best they had for me was call Delta who of course after 2 hours on hold said call Expedia. This really shows what kind of company Expedia is. Even in the worst pandemic in 100 years, if they can stick it to you they will, COVID or not. I’ve used them for many years and as they got bigger, they got worse. At this point I don’t see that Expedia brings any value to the table, and I will never use them again. I’m vaccinated and I most likely have the Delta variant of COVID. The effect is like a bad cold, I could probably travel and get away with it. I presume that going forward my situation will not be that unusual. I’ve chosen to do the right thing anyway even at the cost of the ticket, sadly Expedia isn't capable of doing the right thing. Had I booked directly with Delta I could have canceled for COVID. Do yourself a favor, go to the airlines directly cut Expedia out of the picture.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Canceled flights and empty promises
by Lion out of Africa on 2020/12/16 23:42
We recently book 5 international flight tickets through Expedia on Virgin Atlantic. Virgin canceled one leg of our trip from San Francisco to Johannesburg. The 1st leg from SFO to London was canceled. I received an email notice from Expedia after which I contacted the customer care number being a Gold member for years now expecting a smooth solution to the problem. After multiple calls spending more than 7 hours on the phone and being promised every time that our case is in good hands and that Expedia will send us email confirmation informing us about an alternative solution. I’m still waiting and did not receive any emails with alternative solutions to our canceled flight. The only email I did receive was confirmation of the cancellation of our bookings after my call with a representative today. Very disappointed in the way our case was handled, the empty promises by representatives with no solution to our canceled flight.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Service complaint
by chasmccl on 2021/06/17 16:39
I have spent a great deal of travel money through Expedia, but their current level of service is abominable. If I could give a rating below one star I would. In April I discovered I have colon cancer. I immediately had surgery followed by chemo. I had planned a fishing trip to Alaska with my granddaughter and made a reservation through Expedia for two rooms at hotel near the airport. My chemo experience has been devastating and I had to cancel the trip - the fishing lodge and Alaska Airlines were most accomodating, refunding my fare on short notice. Money- grubbing Expedia is another story, even though I purchased their trip insurance. I could not find a human with whom to explain my predicament, but was shunted to a "virtual agent" who texted that even though I had trip insurance, more than a week prior to the reservation was to late to cancel, for any reason - cancer isn't good enough. I wasn't even referred to love agent to chat, all I got were canned answer, or "I don't understand" then I was cut off. If only a few of you take this message to heart, it will cause this cold, rapacious business far more than the cost my rooms. I travel alot, but will never use Expedia again
Horrible Customer Experience
by Thedrunkencraftsman on 2021/05/25 21:09
I'm fuming right now after using this app. I've used it many times before and never had so much trouble but I'm feeling livid this time around. I tried booking a trip and received the error "We're unable to complete your booking. Please wait a moment and try again". No reason for what's going on just try again. Fine. Only I checked my bank account and have instant charges from Delta Airlines with no ticket or confirmation of successful purchase to go with it. The charge is only for one of 3 tickets, so that's also concerning. I tried calling customer service many times but there is no getting past their terrible robot costumer service without a booking number. None was ever issued. If we're far along enough in the process for you to charge me random amounts, you need to let me call you or ask someone what's going on. I 'waited a moment and tried again' and the same thing happened all over again. I kept an eye out for a booking number, other customer service option, and I'm sitting here with no idea how to fix this situation short of calling my bank. Terrible customer experience. I'm done with Expedia.
Never again
by bblaylock9 on 2021/04/20 16:17
I booked a trip using Expedia. Because of the pandemic I needed to change the flight. This last April 5th I flew down to Orlando without any problem. When it was time to come back the airline said we didn’t have a ticket. We had seats but no ticket. Apparently Expedia didn’t transfer the money to pay for the flight back. AA made us purchase tickets to get back. The next day I called and talked to Lester. After about 30 he put me on hold to “look into it” then after 10 minutes just hung up on me. Never called me back. So I called in again waited the 140 minutes and talked with Makai. Said she would push it on and to expect someone to contact me within 2 days. A week later no one has contacted me to resolve this. So I called back today. 3.5 hr wait!!! Talked with Janelle this time. Apparently no record of any of my previous discussions. Explained the entire thing over again. And she hung up on me. Called back- 3.5 hr long wait....again. Regardless of the outcome of this resolution I will never use Expedia to book a trip again. Have told my friends and family to not use them either, and I would suggest you do the same.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Horrible Customer SVC & Refund Process
by Travel Homie on 2021/06/14 04:03
I was trying to use my Expedia credit that I got from last year’s cancelled flight w/ Delta. When I tried using it on Expedia, the website kept giving me an error message and telling me to call the company. First of all, it took about two and a half hours to have someone pick up the phone (yes, I waited 2.5 hours, twice). Second of all, the reps (from both times) seemed to be working from India/different area, based on their accents - I have zero issue with who helps me, but it was honestly really difficult for me to understand them. On top of that, their connection was bad, so my call got dropped twice (I know it wasn’t me, because I was able to call other people just fine on my wi-fi). Third of all, Expedia couldn’t get me my credits, because they couldn’t figure out the problem. I will have to call Delta directly now and see whether they can help me with using my credit. I had no issues with Expedia until now, but this experience has been so bad that I will not be using Expedia ever again nor recommend it to others.
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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters.* - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. *Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
I am cancelling my whole trip b/Expedia has no service!! I’ve been hung up on twice.
by Ilikebush on 2021/07/26 15:46
They scum!!
Navigation through app
by zachheb on 2021/07/26 14:48
Like navigating a maze
Refund
by lamarJones215 on 2021/07/26 14:44
Bad…. I need a refund
Euro car
by sabroso! on 2021/07/26 12:50
Hubo una inundación muy fuerte donde los autos que iban circulando en ese momento incluyéndome nos quedamos varados en la información ndacion devido a una lluvia muy fuerte , el nivel del agua subió a la mitad del carro y ahunque se le pago el seguro me quieren cobrar los daños al carro por la inundación , me retuvieron $1200.00 dolls . Y entonces para que es el seguro?. Atte: Daniel Ruiz.
Extremely Disappointed
by majidA4599 on 2021/07/26 07:05
Hi My name is MAJId Akbarzadeh. I purchased my tickets for our Hawaii trip via Expedia. I had to cancel my trip due to unfortunate COVID-19 situation for my family. Hawaiian airlines approved my full refund and asked me to get in touch with Expedia to process my refund since I purchased via Expedia. I received a voicemail from Expedia on May 26 stating that my refund is processed and I should have it soon. As of today 7-25-21 I still have not received my refund. I have spent hours on the phone with Expedia reps but they are very incompetent and can not resolve my refund that’s due to me. I hope someone with a descent customer service values will read this email and help me out.
Not easy to book a flight
by majito58 on 2021/07/26 05:12
Complicated to find flights
Basic app that provides everything you need.
by TENDRESS26 on 2021/07/26 03:14
Easy to use. Works seamlessly.
Sandra Gottschalk- reed
by gottschalk100 on 2021/07/26 00:02
They charged us for additional insurance and a $750 deposit. Other Americans were so upset with what was being charged above the Expedia price, what a rip off!!
Great Service
by Drkeeper on 2021/07/25 20:26
Always a helpful source for travel!
Customer service is awful!!
by Imjules1 on 2021/07/25 20:05
So frustrating not being able to reach humans!!!!!
Lousy support
by Meeramar616 on 2021/07/25 17:30
Lousy supprt, i have been on chat with agents for hours with no vail and this is all for redeeming my credit !!
Paid for breakfast but was disappointed
by Hhgehron on 2021/07/25 14:41
Hotel was very nice and clean, staff very friendly, but when you book a hotel that aha free breakfast, you expect there to be food. By 9:00 am all hot food was gone and was not being replenished, no coffee cups, ran out of plastic utensils, and hard English muffins. There several other people entering the breakfast area as we were and they also were not happy that there was little breakfast to select from.
Next car Rental experience in Fort Lauderdale
by ramrajiv on 2021/07/25 12:18
I booked a car through Expedia, this website only concern their commission not Customer satisfaction or service, after 45 min wait their van came to pick up us from airport and take their rental place I was waited 1 hr & 30 in line no customer service from Next car since was in line I saw they were reaping of people charging forcefully insurance more even though they have insurance second thing they were so rude to talk to people call Expedia to refund their money, in short I would never ever rent a car from Nextcar and even as an Expedia as a middle person need to take better step to do contract with them so their reputation doesn’t spoil Please Hubble request never rent a car from Expedia or Next car
Bad customer service
by baby_hedy on 2021/07/25 04:11
I am very disappointed with the APP and you get zero customer service! I’ve spent 5 hrs calling customer services and tried to change/cancel flight but it took me an hour to talk to someone and 3rd time I called the girl hung up?! I would recommend other booking apps
UUUGGHHHH!!!
by idahopetunia on 2021/07/25 00:06
I have been trying to use this app for a few months now to book several trips and it just freezes and then closes out like I never opened it! I’ve been trying to book several trips and have been having to use other apps! UUUUGGGHHH! Fix this crap!
Great place!
by MehMeh2008 on 2021/07/24 22:58
The staff could not have been nicer. The free breakfast was very good and well stocked and the pool was great for kids!
Terrible experience
by izzytheboi on 2021/07/24 19:04
Booked through this app a hotel but the hotel I stayed at didn’t have any of my info and then I got overcharged because they couldn’t see my booking that I did through that app won’t recommend.
5 Star Service every time!
by Joe v joe on 2021/07/24 18:58
Every time I book a flight or room, I only book with Expedia. Every time and every location provides 5 Star Service!!
Customer service
by bobbykdjrnd on 2021/07/24 18:53
Worst company regarding customer service ever. Use Priceline!!!!
A waste of time never use them
by fedup 210045 on 2021/07/24 18:50
Waste 4 hour and never got done what I needed
Terrible customer service
by Plowboy077 on 2021/07/24 16:14
Why am I pressing 1 for English then waiting on hold for 60-90 minutes to be disconnected because the person realizes they can’t communicate with someone speaking English. I have been on hold for 5 hours in all this morning and been disconnected 3 times. That’s just today this has been going on for 3 weeks since I received the notification that my flights were canceled. Never again will I use Expedia just the absolute worst!!!
Totally Disappointed
by Mumbae baby on 2021/07/24 14:12
I was totally disappointed with this service !! Being my first time using Expedia!! I expected a better experience. I will never use them again!!
Last stay
by Luizqf on 2021/07/24 13:35
I booked a room last week in a hotel in Idaho and had a big issue. I did not get any support from customer service!
Wonderful bed and breakfast
by andrew09! on 2021/07/24 12:40
What a pure delight. This bed and breakfast was lovingly restored. Every detail and room was exquisite. And the owner was extremely helpful and caring. I would highly recommend this getaway
Great hotel at a reasonable price
by 245thnsd on 2021/07/24 11:38
If you are looking for a good hotel at a reasonable price, I would recommend this one. The staff is very friendly and accommodating. The rooms, breakfast and pool areas were clean and comfortable. We didn’t hear a-lot of noise from other guest. We stayed two nights on a previous trip and returned for a five night stay for vacation. The service and atmosphere was the same both times. Overall, a nice hotel.
Expedía viajes
by Limitless anfermagu on 2021/07/24 09:37
La mejor app para viajar con precios excelentes para ricos, clase media y pobres como yo jeje hoteles no el he usado por que tengo otra app que me da unos precios inigualables
Unbelievably bad
by Traveling10742 on 2021/07/24 08:57
So I’m told I can check-in for my flight with a 10 digit code however the site only excepts 6 digits. Over and over again this is a absolute failure. Orbitz or Kayak are simply 1 click procedures and this is just absolutely ridiculous
AMAZING CUSTOMER SERVICE
by Matthew 117 on 2021/07/24 07:34
I had booked through Expedia and got to my hotel to find out that it was already sold out and no other hotels in a 50 mile radius were available as it showed on the app/website. I called customer service and Ms. Miles helped me with calling every single hotel and getting myself and my other guests a place to stay that prevented us from being stuck in the car all night. Miles is such an amazing customer service rep as the time and effort put into this was amazing!!
App friendly but customer service is terrible
by brax rax on 2021/07/24 01:52
I booked a hotel and canceled before cancellation fee! They have refused to give refund back after hotel agreed to issue a full refund! Deal directly with hotels in future never use expedia!
Ridiculous and Sickening
by sain john on 2021/07/24 00:23
I will never in my lifetime trust you to book a room for me.
First time for everything
by Kathy Burch on 2021/07/23 22:53
I’m a high tech antique!! I’d always booked vacations, with a real person, & on my landline phone! 🙄I was even nervous, about the possibility of getting a con artist! My friend gave me 3 companies, to try! I saw that Expedia’s prices compared with another!! I couldn’t get flights, in my time frame, with the 3rd! After 3 days of research, 5 pages of notes, & support from another friend; I took the plunge!! I booked 2 round trip air, to Cancun & one week in a resort! I saved $460.00 or 20%, I think?!! I’m a proud peacock!!
Ease of use
by Dr. Philgoog on 2021/07/23 22:48
I like Expedia.com because the app. is so simple to navigate and confirm. Everything that you you need is at your fingertips.
Good service!
by Btanoja on 2021/07/23 22:44
Awesome updates and quick response.
Credit issues
by BigCountryTN on 2021/07/23 20:45
I had $135 credit on my account that I booked for a one way flight awhile back and that flight cancelled out of nowhere and took my credit away...so you guys cost me my credit that I would like refunded in my account or I will never use Expedia again
Great website!
by MK@AZ on 2021/07/23 15:28
Expedia is easy to navigate, contains economic deals, and always has a lot of information. We’ve used this site many times.
Hyatt Ziva Rose Hall Jamaica
by SClovesJamaica on 2021/07/23 15:28
My family and I had a fantastic time at the Hyatt Ziva in Jamaica. The resort is immaculate and the staff goes above and beyond in every aspect of service. We will definitely be returning at some point!!!
Wow just wow
by Shyanne s on 2021/07/23 09:16
I booked a trip with my SO To California for a week and the flight got canceled bc it got hit with lightening so we decided to cancel it and Expedia decided that they didn’t want to cancel my flight until after it took off. We sat there trying to cancel it for over an hour and it finally canceled but we never got our money back. I have left emails I have called I have done everything I can think of. This company just wanted to steal your money and they make it extremely hard to get things fixed if you wanted to be cheap just don’t travel. I spent 1 thousand dollars. And bc it’s through them we can have the air lines give us back our money. They couldn’t even cancel it. So Expedia do better. Everyone uses you why do you have to steal.
Worst service ever! Negative zero stars
by Ms. Jerez on 2021/07/23 06:55
ZERO STARS!!!!! My experience with Expedia has been horrendous. I’ve been calling for the last 15 hours and they have no answers for me, they give me no information or options to help me and their system is down all the time. That is their excuse. If not they tell me to call the airline directly or the resort directly. They don’t hold themselves accountable for anything. What is Expedia good for, how have they been in business all these years with this type of service?!! This is absurd. I have been trying to resolve the matter for 2 days now and nothing. I have asked to speak to a supervisor numerous times and I keep being told someone will call me back in 24-48 hours. My kids and I had a flight scheduled for tomorrow and now thanks to Expedia we don’t have a departing flight. I am a single mother and I’ve been saving to take my kids on vacation and I can’t believe Expedia has made this a nightmare for me and my family. My kids are going to wake up in the morning and we have no departing flight! This is inhumane.
Cheap Flights
by L.c Chickadee on 2021/07/23 04:39
Non Stop 🇺🇸🏴󠁧󠁢󠁥󠁮󠁧󠁿🙏🏻
Te roban el dinero si compra hotel oh vuelo aquí hay que leer bien antes de comprar por este app
by jmontillaa on 2021/07/23 04:11
Si usa este app para comprar time de vuelo chek bien porque no devuelve dinero ni vuelo ni hoteles simplemente te tocan tu dinero, perdí más de 600 dólares. En este app
They dont allow cancellations.
by Marcovz05 on 2021/07/22 21:32
They do not allow cancellations or give you the run around. even with weeks or days in advance. They act like the sustem doesnt work. Do not buy flights or book hotels through them. I cancelled a week ago and still no answer. The system sents me to the chat wich does mot hel either. I called and they said the system does not work to call back. rip off!
Costumer service
by cecille yu on 2021/07/22 21:16
I am trying to contact any representative or even virtual but no access even on the chat room. I want to extend my stay but I just can’t do it coz no one at your end can assist me.
Hotel search
by casino1959 on 2021/07/22 20:08
I keep getting the remark “Can’t complete your booking”, the shows the room I am trying to book is available. If I go to a different hotel (higher priced), it will let me book a room. I feel as though I’m being forced to book the higher priced hotel. The higher priced would be fine however; the lower priced hotel has a better rating. Thank you
Waste of time .
by Raga1 on 2021/07/22 19:00
Horrendous. Unintuitive junk .
Very confusing!!
by Johnnaciba on 2021/07/22 18:30
Is asking to sing in when I am already singed in!
Website & App Down
by VanessaBarrera1 on 2021/07/22 16:45
Not working
From and to searches dont work
by Airor5 on 2021/07/22 16:22
App is unusable if the search function doesnt work.
Somethings wrong
by Kailo-ren on 2021/07/22 16:10
I haven’t used the app since June, and now when I try to login it says “can’t be operated” and it crashes. I’ve had a membership for months, plus I have rewards too, now I’ve lost them. I’m very upset.
Can’t get customer support
by Oyredoysydoyx on 2021/07/22 15:58
I’ve tried booking for passengers who are flying and some that aren’t. This is difficult with Expedia. Also how do you add tsa precheck? Expedia has no phone support. I’m surprised that Expedia doesn’t want to continue accepting my business in this way.
Absolutely Terrible
by Lisa in CR on 2021/07/22 15:50
I purchased air and hotel from Expedia. The app stated to contact credit card company. I did this and instead of going through as a package from Expedia it broke things up and some charges went through and other’s didn’t. The credit card company was very helpful. However, when I attempt to contact Expedia to figure out what was happening and make sure everything was paid for I couldn’t get a human being and could no longer find the trip I booked on the app. Without an itinerary number the “virtual” assistant kept hanging up on me. Now I have to recontact the credit card company and cancel everything because I can’t get any kind of help from Expedia except for suggested articles to trouble shoot problems and a virtual assistant that hangs up on me. Complete and total failure.
Best Deals
by MaMaK82 on 2021/07/22 13:05
I love the Deals I can get on Expedia. Plus if I am searching for hotel or airfare to a certain location - Expedia will notify me of the price drops to make sure I get the best deal.
Much better than Priceline
by dc4success on 2021/07/22 07:06
From my many years of traveling. Expedia is the best traveling resource in the World….Thank you for the Hero’s at Expedia.
Overbooking
by Hadgi H on 2021/07/22 02:26
We booked a hotel in Atlanta, once we arrived we were told that no rooms are available since Expedia overbooked us. As a family of 5 we were stranded in Downtown Atlanta to book a hotel. Staff at Expedia were not helpful to resolve the problem at that time and later in when we asked for our money back.
Expedia
by Bababooey61 on 2021/07/21 22:47
Fantastic! Easy to understand and very convenient!!!!!
DO NOT SIGN UP WITH EXPEDIA
by grimm_resist on 2021/07/21 22:43
They send you spam emails that you cannot unsubscribe from without closing your account and they make it very difficult to close your account — by having to talk to a live person only when they are available. It’s not worth it when there are dozens of companies offering the same product without the hassle.
Not good for bundle booking
by RJ_blr on 2021/07/21 20:55
App is good. But, i did bundle booking roundtrip and hotel booking. They booked partial booking with return flight and hotel. Then, started calling me to ongoing flight. Bundle booking expectation is everything should go through. Keep minimum expectation from this sites.
Difficult to Sign On
by Chownings on 2021/07/21 19:46
The app wouldn’t recognize my old password. They sent a link to set a new one. Wouldn’t recognize that either. Frustrating and unusable.
Read before using!
by CookieMomof2 on 2021/07/21 19:38
From my experience, This entire company is a joke! I have been jerked around regarding a reservation I did not make. I have called and did everything I was told to do and I’m still getting the run around. On 7/20/2021 Someone stole my husband’s debit and helped themselves to our hard earned money. Thankfully the fraudulent activity alerted our bank whom then alerted authorities. I immediately called the “motel” in P.C.B whom offered no help to let them know we did not make any reservations with them or anyone else. We were still charged $277.00 for cancellation when it clearly states they offer a (pay at the property or by phone) and trust once they steal your money they make it impossible to speak to a actual person. Luckily for them, they stole from someone that won’t let it go. I will do whatever is necessary to get our money back. This practice is unethical and this is the first of many reviews
Horrible service
by Cheryl Kegley on 2021/07/21 17:10
I have flight credits for a trip booked through Expedia in 2020 that had to be cancelled due to COVID restrictions. I have attempted to use the credits online and with a customer service representative on the phone. I was placed on hold for 45 minutes by the person I spoke with and then the call was disconnected with no return call from your employee. It is almost like Expedia is making it so difficult for me to use my credits that I will simply give up and never use the credit owed to me.
Not a good app
by frdsyubcdy on 2021/07/21 17:08
Unable to do much, not finding my trips hard to get any info w/o itinerary #, but they don’t make that easy to get. Very frustrated!
Money wasn’t returned on a trip delayed by three days
by EntropyxEntropy on 2021/07/21 13:27
I had two connecting flights to get me across the country. The first leg of the connection got delayed by ~14 hours, so I missed my connecting flight and the airline didn’t have another available for three days. (Flying American Airlines) I asked if I could get a refund or miles returned so I could book a flight through another airline. American was fine with this, but since Expedia was my travel agent all refunds had to go through them. Expedia said it was American’s problem, that everything had to go through the airline and the cycle continued. In the end, I lost $200+ and was a lot more stressed than I needed to be. It wasn’t worth adding the middleman, it just made it so I couldn’t resolve anything directly with the airline which was extremely frustrating. I won’t be using Expedia again and advise others to stay away in case you get a canceled or long-delayed flight, it’s not worth the headache and lost money.
Customer service
by Samirforpeace on 2021/07/21 04:14
Horrible customer service. Don’t even bother calling them
Expedia changed my flights after purchase.
by My problem with the game. on 2021/07/21 02:46
Expedia has incompetent staff that answer their phones because they got my departure date wrong TWICE. I will never use them ever again.
Robbed me of my money
by JayLee1586 on 2021/07/21 02:15
I canceled my booking in the time allowed and they still took the entire stay and charged it
Outstanding customer service and very nice stay
by wvuloon on 2021/07/21 02:01
I don’t usually write reviews; however, I feel like it is warranted when you receive outstanding customer service. Zeke at the front desk was extremely accommodating. I checked in late with two young children. Our stay was short as we were checking out extremely early for a morning flight. Zeke offered us some breakfast muffins for the kids as he knew we would not make it for the complimentary breakfast. He went out of his way to make a great first impression and it didn’t stop. When we reached our room is was much larger than anticipated. It was clean and full of all the proper amenities. You better believe when I return to Columbus, I will be staying at this property. A+ all the way around!!
App
by punk phil on 2021/07/21 00:11
The app is effed.
Excellent
by BethinFL on 2021/07/20 23:39
Being of a certain age, I shy away from internet ordering but this is a breeze! Travel often again, wouldn’t use anyone else!
Good Nite Inn
by Ptown Traveler on 2021/07/20 22:58
This property was very clean and comfortable. The pool area was nice and even had pool towels. Several dining options w/in short walking distance. Easiest TV to operate I’ve seen in a while with an accurate printed listing of available channels.
Servicio
by Jose J Araujo on 2021/07/20 22:16
Excelente servicio y fácil
Poor Customer Service
by DralynRS on 2021/07/20 20:10
I’ve booked flights and rental cars through Expedia twice and have bad HORRENDOUS experiences with both. First, I booked a round trip flight but ultimately decided to drive one way then return home via plane. I already paid for tickets etc. When I got to the airport to return home, I was notified that my tickets were cancelled because I didn’t check in for the flight down. When I asked to buy my seat, a second time, they said they had no availability. My second experience with them, one day after booking, I had a death in my immediate family (brother) and they refused to change my flight or rental car reservations. When I called the airlines and car rental places directly, they said since I booked through Expedia, they couldn’t touch the reservation so I am out $700 and have to rebook a whole new reservation. I have never hated something so much in my life as I do Expedia.
Not helpful
by Elbasha7 on 2021/07/20 18:07
I asked the agent that my room in the hotel I made the reservation with Expedia is ocean front. The hotel says ya but it’s the last and the furthest building to the beach, I called Expedia to call them or look for another room by the beach. He DID NOT help me or trying to call the hotel and HUNG up on me
Just awful
by yungekay on 2021/07/20 16:03
This app so bad. I booked a trip online on the Expedia website and then downloaded it and my trip is just not there. I even put the exact itinerary number and email and it just keeps saying invalid email or number. Sooo frustrating. THE WORST PART. When I try to call they ask for my itinerary number and then COMPLETELY HANG UP ON MY CUZ THEY ARENT PICKING IT UP. YOU GUYS GAVE ME A FAKE ITINERARY NUMBER AND I CANT ACCESS MY TRIP. I am supposed to leave on the 23rd of July. That is in 3 days. HELP ME
Fees
by mrlikalotapuse on 2021/07/20 15:26
I was charged a $149 fee and a $74.80 fee on a stay I booked and canceled the same day . First time using a travel app / website . So partly my fault for not being aware and assuming they make their money from the deals though the motels etc . Mistakingly went forward . Bottom line I’ve been charged $225 for nothing and it’s a little disheartening.
Tsa boarding
by tsa biardind on 2021/07/20 15:02
Expedia did not add my TSA Precheck to my boarding passes with AA. The KT number is in my Expedia and AA profiles.
PLF form surprise
by The Language Collector on 2021/07/20 14:28
I knew nothing about the PLF form until I was about to check in. Thank God I was hours early to the airport otherwise I would have missed my flight filling out that online-only form.
Railroad Pass Casino
by Matisak on 2021/07/20 13:33
The girl at the front desk, Iris, was very sweet and helpful throughout our stay. The cafe food was not very good, but the service was good. Everyone was friendly overall. The rooms smelled a bit, but we were on the dog floor. The pool is like one you would find at a motel. For $62/night I was satisfied.
Awesome!
by girlypoo2009 on 2021/07/20 13:07
They make everything so simple and easy! Love the app!
Overbooked and no refund
by PaulBill on 2021/07/20 12:51
I booked a Stay at SpringHill Suites By Marriott Cincinnati Blue Ash for July 16-17 of 2021. When I arrived I founded out that the place was overbooked and I had no place to stay. I was told that I would have to get my refund through Expedia and not the hotel. Each time I called Expedia I was told that the wait time was at less 30 minutes and the one time I spoke to someone the told me that another team will contact me about a refund. No one from Expedia has taken the time to reach out to apologize for the mistake or to assist with the refund process. Mistakes happen in business but Expedia’s refusal to address this issue and the difficulties of trying to get a refund makes it hard to ever recommend this website to anyone. Poor customer service and a limited automated system online and over the phone makes there customer service horrible.
Never using again
by Playwitskalcmcndjfls on 2021/07/20 11:57
I booked a hotel on 6/28 for 7/8 through the weekend. When I get to the hote, they tell me that Expedia NEVER processed my order with them. But charged me for the room and gave me a receipt. The hotel will not cooperate with Expedia, and they refuse to give me a refund. I am now out 160$. I will never be using Expedia again
Charged me two times
by Yassssssssssssssi on 2021/07/20 11:15
I rented a car and Expedia charged me two times
Inability to itemize fees on tickets and hotels
by darrylmonroe32221 on 2021/07/20 01:39
Business model rendered obsolete by failure to quickly be able to ascertain a receipt for services rendered. Unable to recoup expenses for business travel.
Difficult updating
by Chrys479 on 2021/07/20 01:29
I just downloaded the app and was unable to cancel a reservation. I had to speak to an automation system also I can’t figure out how to perform the update
Cancun Bay
by sugar 98 on 2021/07/20 01:00
All staff very friendly. Food was not very good. Pool bar closed early at 530 And outdoor main pool closed at 930. Way too early. No kid activities Beach area full of algae Night activities very non interactive with guests Arcade consisted of a pool table which was broke and a ping one table. Our room was beautiful and clean. Resort was clean. No shuttle service from airport to resort. Took a taxi which was 160.00 US dollars.
Only sales - customer service is not good
by Cheated in Ark on 2021/07/20 00:06
Booked a room and the hotel could not provide a room (roach infestation in multiple rooms). After the second, the desk clerk said to just contact Expedia and cancel. When I did all I got was a run around where they wanted me to do all the work by contacting the property and getting the desk clerks name, etc…. Having to dispute with my cc company.
Payment
by japer1966 on 2021/07/19 22:41
Why you changed for something I didn’t use, I did pay you a insurance and they said tha I have to buy another insurance with them for $50 dls a day that was a robbery on both cases.
Be careful booking with Expedia
by whythosony on 2021/07/19 22:10
I’ve had good experiences with Expedia before, but after this, never again. Booked 3 rooms in Nashville for one night. Expedia advertised the price for “$139 discounted to $130, after taxes and fees $154”. I booked this as it was an acceptable price. I chose pay at hotel. Upon checking my credit charges - holiday inn charged me $208 per room. I called the hotel they said to call Expedia, they don’t have my money. There is no way to contact Expedia via the web - there are no agents in the chat feature. I called and asked for a call back. 5.5 hr later I get a call back. Expedia said it’s not their fault, call the hotel. Called the hotel again, they said call Expedia, they don’t have my money. So now I’m out $150 and no one knows who knows anything.
Worst customer service ever
by Crapple trap on 2021/07/19 20:47
These guys are as shady as the New York mafia. Forget about customer service. Forget about talking to anyone if you have a problem. HORRIBLE COMPANY.
Canceled
by otiswhite on 2021/07/19 18:04
The app canceled a trip I booked 10 seconds after sending me a confirmation email but never send another email saying it was canceled. When trying to use the virtual agent to figure out how to fix it the virtual agent said there was no record of the itinerary number I was given. Then had to call in and waited 2.5 hours for an agent.
Constantly requests an update
by Ramiaa891234 on 2021/07/19 18:02
I updated the app. When I tap My Account it pops up with a Please update to the newest version. Fix this please
Really disappointed
by Alber1990:) on 2021/07/19 17:20
They ruined my trip twice
Great deals
by cuddly panda35 on 2021/07/19 10:27
Very happy with Expedia and the service I’ve received. Highly recommend using!!!!
The best app
by pakikhan on 2021/07/19 03:37
I am using this app last from 2004 and all my booking goes through this app. Very very satisfied and please
App fine, forget about live support — it is MIA
by SVOTA on 2021/07/19 02:43
Im an Expedia Gold user — been traveling constantly since Nov 1, 2020!! The app usually works fine. I had a potential change in plans in early July 2021 on a prepaid (to Expedia) 2 night stay — front desk of hotel said fine to change , but you prepaid so have to talk to Expedia about an early check out. Reasonable so far… but calling Expedia proved a huge waste of my time — they claim its too busy with the re-opening — but the only available reps on the phone cannot DO ANYTHING !!! So, I guess I have to book direct with hotels so that I can have customer service !! Is that how you want to play it Expedia??!? Its not me, its you
Great app
by gcraigherbster on 2021/07/19 00:59
I have used Expedia to book multiple trips. Always smooth with no hiccups!
Angry and Disappointed
by Not ever using expedia again on 2021/07/19 00:51
I was charged 4 times for the travel insurance, but the Expedia website never accomplished the actual booking of my trip, repeatedly stating that they could not complete the booking at this time, try again in a few moments. I finally did leave the Expedia website, went onto Priceline and had immediate success in booking my trip, and saved over $100 to boot. I will never use Expedia again, it’s costing me over $260 for insurance that will not be used.
Poor customer service
by liam_vatt on 2021/07/19 00:40
I was not able to complete my stay the hotel because their pet policy ended up being different that what it was on the Expedia site. On the expidió site said there was not fee per pet. And at the hotel they requerid me to pay $100 fee for EACH of my let’s. But I contacted Expedia to cancel the reservation and get my refund and they were not able to help me. They told me that they couldn’t do anything for me. Not only that but you staid with my money, and for confirmation you can call the hotel to make sure I did not stay.
Can’t cancel booking on app. No answer when calling agent on phone.
by W. Victor Garvey on 2021/07/19 00:14
I tried using the Chat Agent to cancel a booking. It said it couldn’t cancel and to call one of their agents. After initially saying it would be a 2 minute wait it has been over an hour!
“Filter” features still missing
by MomofTwo_ on 2021/07/19 00:04
The app is useful after you book a trip but to book a trip, forget it! The app doesn’t have all the filter features as you would get on the website. For example, looked to book in Orlando for a resort with a water park. Filter options only had “water park” on website but missing from App.
Courtyard by Hilton,Keene NH
by POFINN40 on 2021/07/18 22:50
I would like my receipt sent to my email So I can expense it for my work
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Bug keeps choosing random dates
by SouthernGypsy on 2021/05/12 21:38
In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
DO NOT trust what you see on pictures.
by JM11992 on 2021/07/08 13:54
We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Glitchy
by Kikilouie51 on 2021/07/02 21:35
I used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again.
What has happened to customer service?
by Dart62 on 2021/05/31 19:33
Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“. Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day! When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue. Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore! I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Is this FRAUD?
by gamegroomp on 2021/06/17 23:26
I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
COVID
by dc_power on 2021/07/08 21:38
I recently found out I tested positive for COVID. So I called to cancel a flight reservation that I made through Expedia on Delta. Since it was a basic reservation with no “travel insurance” (what a scam that is) they screwed me out of $384, even though I could prove COVID easily with my test results, and I wasn't randomly canceling my flight. The best they had for me was call Delta who of course after 2 hours on hold said call Expedia. This really shows what kind of company Expedia is. Even in the worst pandemic in 100 years, if they can stick it to you they will, COVID or not. I’ve used them for many years and as they got bigger, they got worse. At this point I don’t see that Expedia brings any value to the table, and I will never use them again. I’m vaccinated and I most likely have the Delta variant of COVID. The effect is like a bad cold, I could probably travel and get away with it. I presume that going forward my situation will not be that unusual. I’ve chosen to do the right thing anyway even at the cost of the ticket, sadly Expedia isn't capable of doing the right thing. Had I booked directly with Delta I could have canceled for COVID. Do yourself a favor, go to the airlines directly cut Expedia out of the picture.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Canceled flights and empty promises
by Lion out of Africa on 2020/12/16 23:42
We recently book 5 international flight tickets through Expedia on Virgin Atlantic. Virgin canceled one leg of our trip from San Francisco to Johannesburg. The 1st leg from SFO to London was canceled. I received an email notice from Expedia after which I contacted the customer care number being a Gold member for years now expecting a smooth solution to the problem. After multiple calls spending more than 7 hours on the phone and being promised every time that our case is in good hands and that Expedia will send us email confirmation informing us about an alternative solution. I’m still waiting and did not receive any emails with alternative solutions to our canceled flight. The only email I did receive was confirmation of the cancellation of our bookings after my call with a representative today. Very disappointed in the way our case was handled, the empty promises by representatives with no solution to our canceled flight.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Service complaint
by chasmccl on 2021/06/17 16:39
I have spent a great deal of travel money through Expedia, but their current level of service is abominable. If I could give a rating below one star I would. In April I discovered I have colon cancer. I immediately had surgery followed by chemo. I had planned a fishing trip to Alaska with my granddaughter and made a reservation through Expedia for two rooms at hotel near the airport. My chemo experience has been devastating and I had to cancel the trip - the fishing lodge and Alaska Airlines were most accomodating, refunding my fare on short notice. Money- grubbing Expedia is another story, even though I purchased their trip insurance. I could not find a human with whom to explain my predicament, but was shunted to a "virtual agent" who texted that even though I had trip insurance, more than a week prior to the reservation was to late to cancel, for any reason - cancer isn't good enough. I wasn't even referred to love agent to chat, all I got were canned answer, or "I don't understand" then I was cut off. If only a few of you take this message to heart, it will cause this cold, rapacious business far more than the cost my rooms. I travel alot, but will never use Expedia again
Horrible Customer Experience
by Thedrunkencraftsman on 2021/05/25 21:09
I'm fuming right now after using this app. I've used it many times before and never had so much trouble but I'm feeling livid this time around. I tried booking a trip and received the error "We're unable to complete your booking. Please wait a moment and try again". No reason for what's going on just try again. Fine. Only I checked my bank account and have instant charges from Delta Airlines with no ticket or confirmation of successful purchase to go with it. The charge is only for one of 3 tickets, so that's also concerning. I tried calling customer service many times but there is no getting past their terrible robot costumer service without a booking number. None was ever issued. If we're far along enough in the process for you to charge me random amounts, you need to let me call you or ask someone what's going on. I 'waited a moment and tried again' and the same thing happened all over again. I kept an eye out for a booking number, other customer service option, and I'm sitting here with no idea how to fix this situation short of calling my bank. Terrible customer experience. I'm done with Expedia.
Never again
by bblaylock9 on 2021/04/20 16:17
I booked a trip using Expedia. Because of the pandemic I needed to change the flight. This last April 5th I flew down to Orlando without any problem. When it was time to come back the airline said we didn’t have a ticket. We had seats but no ticket. Apparently Expedia didn’t transfer the money to pay for the flight back. AA made us purchase tickets to get back. The next day I called and talked to Lester. After about 30 he put me on hold to “look into it” then after 10 minutes just hung up on me. Never called me back. So I called in again waited the 140 minutes and talked with Makai. Said she would push it on and to expect someone to contact me within 2 days. A week later no one has contacted me to resolve this. So I called back today. 3.5 hr wait!!! Talked with Janelle this time. Apparently no record of any of my previous discussions. Explained the entire thing over again. And she hung up on me. Called back- 3.5 hr long wait....again. Regardless of the outcome of this resolution I will never use Expedia to book a trip again. Have told my friends and family to not use them either, and I would suggest you do the same.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Horrible Customer SVC & Refund Process
by Travel Homie on 2021/06/14 04:03
I was trying to use my Expedia credit that I got from last year’s cancelled flight w/ Delta. When I tried using it on Expedia, the website kept giving me an error message and telling me to call the company. First of all, it took about two and a half hours to have someone pick up the phone (yes, I waited 2.5 hours, twice). Second of all, the reps (from both times) seemed to be working from India/different area, based on their accents - I have zero issue with who helps me, but it was honestly really difficult for me to understand them. On top of that, their connection was bad, so my call got dropped twice (I know it wasn’t me, because I was able to call other people just fine on my wi-fi). Third of all, Expedia couldn’t get me my credits, because they couldn’t figure out the problem. I will have to call Delta directly now and see whether they can help me with using my credit. I had no issues with Expedia until now, but this experience has been so bad that I will not be using Expedia ever again nor recommend it to others.
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