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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion, making it fast, easy, and convenient to find and save on all your amazing adventures ahead. Dreaming of a beach vacation in Florida? Or a romantic getaway in Paris? Whatever your reason to escape, you’ll find Member Prices to help you get there for a great price. Members get more through the app, including: - Lower Member Prices of 10% or more off thousands of hotels* - Double points on all eligible app bookings* - In-trip extras as your status rises, like free room upgrades and late checkout Simply log in, or join for free to begin enjoying your Expedia member benefits. Why else should I use the app? - Explore over a million flights, hotels, rental cars, packages, attractions, and more - Enjoy free cancellation on most hotels. Because flexibility matters.* - Get extra savings when you bundle flights and hotels - Find car rentals in as little as 30 minutes - Plan for fun with deals on tours, shows, theme parks, and other attractions - Keep all your travel reservations in one place - Browse inspiring travel guides - Helpful alerts for flight delays, gate changes, and more Download the expedia app now to have everything you need for your next getaway at hand. *These offers are only available to Expedia Rewards members. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Prices displayed include the promotional discount and are per room, per night, based on two people sharing a room. Blackout periods may apply and a minimum hotel stay may be required. Please check individual hotel for details. Offers are subject to limited availability and may be discontinued without notice. Expedia’s usual booking terms and conditions apply. Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Vrbo companion reservation
by Italytrip hultgren@aol on 2022/05/24 16:41
Terrible service in receiving a refund. I reserved on Vrbo and then Expedia merged and took the money. The host then cancelled our reservation and only returned a portion of the money. This has cost me hours on the phone with no satisfaction. I will not recommend either company. I would appreciate communication with Expedia
Hotel prices
by CityManNYC on 2022/05/24 16:02
I bought airline tickets, they offered hotels at a discount. Instead i got full list and my company is VERY unhappy. Quite disappointed-they used to be better.
Useless
by rcck00 on 2022/05/24 15:41
I downloaded this app to mange the multi-city trip I planned through Expedia. The app has no information about the trip, and can’t find it through the itinerary number and email address search. I spoke to an agent, and they could find it, but this app is useless.
Do not use Expedia
by DCurtt on 2022/05/24 13:24
I recently traveled to Peru and purchased my flight tickets through Expedia. When I received my itinerary, they had a section labeled “before you go” with information on what I needed to do before leaving. In this section there was a link to a website with Expedia’s logo at the top that advised me on COVID testing requirements to board my flight. Here I was advised to get either a PCR test or rapid antigen test. I got the rapid antigen test, and was turned down at the airport and informed by the airline I needed a PCR test, when Expedia told me that an antigen test was sufficient. I got a PCR test and the airport and purchased another plane ticket. I contacted Expedia for a refund on my original flight and was informed they were going to process the refund for my original flight. A week later I get an email informing me that my refund was denied. I contacted Expedia when I got back to the untied states to get my refund and they refuse to take any responsibility for the situation. This is a 20 billion dollar company that is refusing to refund a 25 year old for less than 300$. This is immoral and I will never use this travel agency again. Don’t waste your time. Search for your flights via google and buy your tickets directly from the airline.
Place for drugs
by Jinny321 on 2022/05/24 07:29
I am so scared and frustrated having checked checked in to this place. As soon as we get off our car, a drug dealer offered drugs to my husband. Now, I do not know what to do.
Worst experience ever
by Acjc123 on 2022/05/24 06:16
The platform is just in charging of collecting money while not helpful at all when you have issues.
Not trustworthy
by 723567443 on 2022/05/24 06:11
Never honored my Covid credit. Spent hours on the phone waiting for, what turned out to be horrendously bad customer service
Too many DO-LOOPs
by Schmirkenizer on 2022/05/24 05:42
I booked this fricken flight more than 5 times and it still didn’t get me where I wanted.
Untruthful
by Seriously? Why? on 2022/05/24 02:49
Read the fine print.
Horrible link
by MarkP_711 on 2022/05/24 02:47
When I clicked the link for directions to hotel it brought me 10 miles past the destination
Terrible app
by mountain crap on 2022/05/24 00:18
Difficult to research and communicate and Confirm. Just a Bunch of dysfunctional crap.
Awesome
by stanleee6 on 2022/05/23 22:45
This company is perfect.
Unable to change flight
by xx MORG xx on 2022/05/23 21:06
Booked flight, no fees for change stated when booked. Expedia was unable to change my flight. I was told to call the airline directly, they charged fee and up-charge for price.
We are/were frequent users of Expedia
by Ehdhakdbejsbs on 2022/05/23 17:44
We made reservations well in advance for a hotel. We received an email for our reservation and that of our friends whom we were taking along for our Anniversary within two and a half hours of check in that we were canceled. WHO DOES THAT? All suitable hotels were booked. This is unacceptable! This is an extreme inconvenience as we traveled to get there. The epitome of bad service.
Scammers
by expediasucks 129967 on 2022/05/23 16:57
Expedia is a bunch of scammers they are nothing but a sales firm they do not care about the benefit of the customer they only care about how they take your money the easiest just book directly with the hotels it comes out cheaper and you’ll save yourself the headache.
Scam - update, update, wish I could no stars
by Stick mania on 2022/05/23 15:30
Update, please stop replying to my review if you’re just going to direct me back to the people who haven’t helped me. This organization is a scam based group. Refuse to refund. Received a response from the Expedia member responsible for engaging on reviews and their solution was to get in contact with the same people who refuse to refund. Is there a way to request their app be removed from the App Store?
No longer good
by j-say on 2022/05/23 13:25
In quest to save money, customer service no longer exists. It’s all automated bots. That is fine when you don’t have a issue. They work but when you do, it’s impossible! Wasted 2 days trying to cancel. Hotel can’t cancel a Expedia reservation and Expedia will only connect you to a foreign text support department. They also make you stay on message app the whole time while they work. So, been tapping my screen to stay on for 30 minutes. Finally got through and they said they can’t watch ce cancel fee because it’s 2 hours past even though I have proof that I’ve been writing since yesterday. HORRIBLE. Go direct to hotels. Deal with real people. The bots work most of the time but wow. They use to have a number to call. Now it disconnects when you call. Wow.
Booked
by Dalila Serrato on 2022/05/23 12:10
It’s a great source to book a vacation 🤗 loved 🥰 it
Customer Service?
by patches mcgillicuty on 2022/05/23 11:11
I spent over $500 on a hotel booking yesterday and NEVER RECEIVE EMAIL CONFIRMATION OR PHONE CONFIRMATION. Nothing! Why not? I used to get itinerary sent. That’s not the worst part. Imagine trying to reach customer service and not being able to chat with a live person? It’s a virtual assistant who just pushes you around. How can a big company like this provide NO HELP! After all, they messed up with zero communication after my booking. My bank was charged. Why did I receive nothing? There are plenty of options in this space. I won’t be using this site again.
Expedia Lost $700 of My Money
by Brymarkie9483720 on 2022/05/23 04:47
3 hours on the phone trying to fix a $700 error on my ticket charge. Customer service puts you on hold and is lazy. Expedia keep all $700 and I got NO TICKET
No more calendar support
by focher on 2022/05/23 01:38
They’ve intentionally removed support to add a booking to a personal calendar. This boggles my mind and is totally anti customer. It was an existing capability for years. The app is just worse.
Stranded my girlfriend at the airport
by idiotAmphibian on 2022/05/22 23:49
My girlfriend was denied boarding because her passport expires three months after our flight. We were forced to split ways and she was left stranded at the airport crying. Expedia has denied to refund her $800 tickets that she spent a whole year working minimum wage for. This company is an elaborate scam— I will not be using Expedia to book tickets again 👎👎 How can you treat customers like this? $800 to be left crying at an airport… 1 star.
Whole site
by mfleniken on 2022/05/22 23:44
Completely unusable now. Fire the kids and hire somebody with some experience.
Virtual cancellation does not work
by Hijacked 1001 on 2022/05/22 23:32
Virtual cancellation does not work
Long wait times and little help
by smelaineL on 2022/05/22 22:02
Expedia has changed my flight many times since my original booking. When I attempted to change my flight back to something that actually worked, they downgraded my service class against my wishes. I asked multiple times if the new flight was the same class as what I booked and I was assured that it was…. Once the booking came through it was a downgrade. I’ve been on hold multiple times for several hours trying to resolve the problem with no luck.
Never will use Expedia again
by Janran66 on 2022/05/22 18:18
If I could do no stars that is what I would rate them. They are the worse people to book through. I would rather not travel at all then use these people. You serve the people by protecting and then they treat you like garbage. He travels as a firefighter and then cannot use his flight as he was exposed to And got Covid. Could have flown but did not. Then it takes us 5 hours to get the flight credit and then it has now taken us over 3 hours to try to use the credit and they give you the run around. You cannot speak to a supervisor. I will NEVER use Expedia to book travel again. They are the worst.
Check in Disaster....
by gini from scarsdale on 2022/05/22 17:16
It took 90 minutes to check in ! They had over 15 available windows BUT only 2 people were working. and not all information was given at that time. In order to purchase anything at the pool reception they needed your credit card and approval. We were never even asked.
Refund
by barbjstein on 2022/05/22 13:05
I had to cancel my trip and they refunded my money no hassles. I will use this company all the time.
Expedia allows hotels to mislead guests
by Jav1983 on 2022/05/22 08:52
Expidia allows hotels to not disclus things they will require at hotel so you not aware of it when you booking the hotel till you arrive and find out you unable to check in for something they fail to list or tell you at the time you book the hotel. This is why more people using alternatives such as Airbnb snd others
Great app
by Ranikaila on 2022/05/22 00:24
Love it Users friendly
Accommodations not updated
by jbboymom10 on 2022/05/21 23:24
Hotel had pool as available but when arrived pool is being taken out due to remodeling. Hotel states they notified necessary services to include the update that no pool was available.
Calendar option
by Patriot BillG on 2022/05/21 20:07
Need to be able to export to a calendar
The best
by tLou13 on 2022/05/21 18:21
Great way to book a flight
Overcharged Three Times for a Failed Booking Due to APP ISSUES.
by Disgruntled Customer -JM! on 2022/05/21 18:14
WORST CUSTOMER EXPERIENCE in my over 20yrs traveling! The booking didn’t go through on the app, yet Expedia charged me for it three times, placing a hold on my bank for a total of $1,794.60. I contacted Expedia to release the holds, so I can use my money and they told me they couldn’t do it. My bank advised that Expedia has to be the one to cancel the transactions, as my bank approved the three transactions. Thanks to Expedia, I was left without flights or the availability to use my money for anything else. Additionally, anything hitting my account is being declined and late fees for my bills are being charged. I requested to speak to a supervisor or someone that could assist me and I was told it would be at least 72hrs before anyone would try to contact me. Flights are super expensive now for my trip and YOUR COMPANY AND CUSTOMER SERVICE have been USELESS in my situation. THE LACK OF EMPATHY AND WILLINGNESS TO HELP FROM YOUR BUSINESS IS EVIDENT and I would NOT RECOMMEND people use your services or contact your customer service. You lack the willingness to assist your customers and remediate issues created by your own system. I have never seen this LACK OF PROFESSIONALISM OR CONSIDERATION from a large enterprise. I RECOMMEND people BOOK DIRECTLY WITH THE AIRLINE - the customer service and issue resolution would be faster and more satisfactory. You may pay a bit more for your flights, but you will have a PRICELESS PIECE OF MIND. VERY DISAPPOINTED WITH EXPEDIA!
Very bad company - dishonest
by diahkdl on 2022/05/21 16:03
I’ve used Expedia about 4-5 times in the last 3 years, last time is the last time. Last year they refused to refund a ticket for which I had purchased I travel insurance, they instead cancelled the insurance AFTER a I had cancelled the trip, I took them to court and they settled outside. This year I decided to give them another chance, I booked a trip for my wife, which because of a work commitment she could not go so we cancelled it, the cancellation protection I purchased denied refunding the fare. this is the worst company I’ve dealt with, will never use their services to travel ever again. They lie, are dishonest poor customer service, horrible. I’m going to have to sue them again for my wife fare, twice I used them, twice I’ll end up in court.
High priced
by myarocksss on 2022/05/21 14:22
My Prices have sky rocket high idk why they want me to pay 800 for 2 nights at a hotel I usually pay 89 for 2 days are you crazy and ima gold member
Thieves!
by tingisha on 2022/05/21 06:52
I booked car rental in Houston international airport Expedia charged me $300 plus insurance. When I got to the airport to pick up the vehicle, i was asked if I wanted to add coverage and then I was like huh?? I told them that I already bought that. the car rental representative told me never book anything with Expedia because they lie to customers. They basically charge over $200 to make reservations. Car rental place don’t see that money they charge customers. DO NOT book hotel or car rental through 3rd party Like Expedia. Call the car rental place and make a reservation not 3rd party
Booking
by hotmya on 2022/05/21 02:45
Had everything ready…..more than once. It wasn’t registering my booking…..more than once. It finally deleted everything…..more than once. Then….it charged my credit card….more than once. Yet…..still nothing booked! So….frustrating
Liars
by Obee1kanobee on 2022/05/20 20:52
I booked a room and purchased insurance to cancel at anytime. Guess what they said? You can’t get your money back even though I didn’t stay at the hotel, and the reservation was canceled at the hotel directly. So who got that money? I’m disputing that with my card company! They are a bunch of misleading thief’s at Expedia And that was 10 dollars per person for the CANCEL ANYTIME INSURANCE!!!!!!! Never will I ever deal with this rip off company again.
Dissipointed
by zzxxxcdfresdf on 2022/05/20 19:51
My impression was that hotel would be a 4+ Star hotel. Not so. Had to call to have room clean after 5 PM. No towel (only a wash cloth) in commode area to dry hands. Ran out of Body Wash (not supplied on late make up day). Breakfast was good but ambience leaned toward a “military Mess Hall”.
Paid for my room twice and couldn’t get the overcharge refunded
by msms1975 on 2022/05/20 19:46
I’ve been using Expedia for years so I never anticipated an issue. I rented a room through Expedia and when I arrived at the location the internet was down and they had no record of my reservation and they couldn’t even take my debit card for me to reserve another room. I was assured they would be able to cancel my Expedia reservation once they were online again and I paid cash for the room because I was tired and I really felt that Expedia customer service would make sure it was right. In the end I was charged the cash price that I paid as well as the Expedia charge on my card I worked with Expedia for over a month to het a refund and was told because they could never get the owner to answer they were unable to verify and I would not be getting a refund so I was c charged for my room twice.
Awesome App
by Mojicajas on 2022/05/20 19:08
I’ve been using Expedia for several years now and am now a Gold member. I love all the options offers through the mobile app. It makes traveling so much easier with the touch of a button. As a gold member I get rewards and rooms upgrades. 10/10 recommended !
What?
by RRossII on 2022/05/20 19:05
Expedia is repeatedly telling me their are no flights between SFO and LAX? Not sure about continuing to use an app that can provide such inaccurate responses regardless of their excuse.
Good
by pedrojmagor on 2022/05/20 18:14
Excellent App
Nightmare
by Trekker AML on 2022/05/20 17:33
I used Expedia to travel to Budapest and i am very disappointed. The itinerary was the best part of the experience: yet Expedia dis not work with the airlines. I flew AA with their partner airline BA. Navigating thru the airline apps is horrid. You simply can’t get what you need like seats and meal choices. I called Expedia and asked to assist and finally they were able to get vegetarian meals for me, but couldn't help with seat selection. In addition, when flight information changed, Expedia Dis not update the itinerary. Why should I use Expedia travel services in the future ?
Stole my money
by Trevormorancandateme on 2022/05/20 13:42
Sold me a ticket to Grand Canyon railway tickets were not available or seating when I arrived I disputed with my bank Expedia won’t return my money back. They are committing fraud by selling tickets for seating that’s not available
Love it
by Kixxy05 on 2022/05/20 13:17
It makes everything easy , everything in one place .
Me gusta
by manuel 696969 on 2022/05/20 10:30
Lo mejor de lo mejor
The best!!
by Fgjbghvg on 2022/05/20 07:52
Been using Expedia for 10 plus years. I’ve tried others but always gravitate back to this app. Easy to uses NS nice points system. Sometimes I do call the hotel after just to make sure I’m booked. Hotel has messed up several times on confirming and finishing their part. Expedia has always refunded my money when that happened and found me another place. Customer service is good for such a large company. 5 stars
Trip protection is a scam
by Bf Al on 2022/05/20 05:10
Don’t bother paying for the trip protection. You won’t get a refund either way. I was told by an agent through text that my reservation change was accepted and that I would get a refund because I had to leave early but then got an email from Expedia a day later saying that it wasn’t and there was nothing they could do. Expedia is trash!
Not functional
by ......-....... on 2022/05/20 00:21
The only aspect of this app that works is the search function. I can look for available hotels and flights, but I can’t access any of the itineraries that are booked through Expedia. The app is glitchy and prevents me from being able to stay updated with my trip agenda. Very frustrating.
Really not great for simple travel
by wtfapple22 on 2022/05/19 17:42
It’d be great if I didn’t have to make an account to see my flight info
Hollywood Trip
by Phillynrse on 2022/05/19 17:30
Harry was the best. My entire family felt comfortable. Our guide went out of his way to make sure we had enough water and snacks and rest stop visits. We had so much fun!
Horrible
by hempzxoxoxo on 2022/05/19 17:26
I would never book with Expedia. You pay for cancellation insurance then when you try to cancel the flight through the app, they cancel your insurance so then your stuck paying for a whole tip for nothing. People didn’t help much on customer service either. I’ll never book with them again either honestly. Find a different app to book with
Skyrockets the prices as you try to check out Consistently
by very annoyed fan on 2022/05/19 12:33
Each time i tried to check out i get this message: “Price change Ticket prices have changed from $1131.60 to (larger amount). Because prices change so often, we recommend booking now to lock in this price.” First attempt the price jumped to $3831.60 Second attempt after switching to a return flight of the same price $8229.60 Third attempt switched the first flight to another, $7569.60 So Expedia is one of two things. It is either a scam, trying to scare people into paying infinitely more. Or they’re simply incompetent. This problem was encountered both in their app AND on their website. Needless to say i took my business elsewhere. I recommend you book your flights elsewhere and lock in your business with another company. “Because prices change so often”
Can’t cancel bookings
by ina724 on 2022/05/19 06:55
I can’t get a phone number to call and cancel reservation
Useless
by mr.never.again on 2022/05/19 06:54
Three useless companies: Expedia, Iberia airlines, and Vueling airlines. If you ever have a situation where one of the flights is delayed and your connection is missed , none of these companies will help you out you are on your own. Incompetency from top to bottom
Reservations
by angrypjd on 2022/05/19 06:43
When trying to see reservation the system wasn’t working properly
DO NOT use Expedia to book travel
by CaptainHangDawg on 2022/05/19 03:56
Not so much an issue with this app as it is with this sorry excuse of a company. I have been trying to get a refund for 3 weeks now from a booking that THEY cancelled. Originally I was told I would get my refund in 7-10 business days. Now I am told that I will get my refund in 8-12 WEEKS!
Cancel policy for car rental
by jhallibilli on 2022/05/19 01:28
Cancellation policy is very bad
Hill
by heavlinf@gmail on 2022/05/18 23:53
Okay thanks
Airline Booking
by Awsomeboy05 on 2022/05/18 22:42
I normally have good experience with Expedia but this trip where issues started from Day 1 at the Airlines counter where they charged me for 1st Bag while i have it very clearly written 1 bag is free. Any way they refunded after my complain but on return again the same airline which booked my tkt charged double and now i have to call and get the refund and its time consuming and energy drainer
Convenient and reliable
by elhamattari on 2022/05/18 21:57
Great costumer service. They help out as much as they can with booking and cancellations.
Terrible Customer Service
by Sp0okyDaScary on 2022/05/18 18:46
I was trying to book a flight to ATL, I proceeded to pick the wrong time as the AM and PM times where exactly the same and one on top of the other. I tried to cancel via the app and website and was met with errors. So I then proceeded to use the live chat option. What was estimated to take 5-10 minutes ended up taking and hour and a half. After all was said and done I was told that it would cost $1,065 to change my flight time. Absolutely unacceptable, then I decided to call. I was told by the customer service rep that a cancelation would be the best option. The customer service rep failed to inform me that a refund would take 5-7 days. Of course the money was taken out of my account immediately, but when I want a refund it’ll take a week. I ended up booking through a different app and saved well over $100 on a flight. This app and company is a rip off and there customer service reps need to be trained better and inform customers on things before they take it upon themselves to make decisions.
Sending itineraries seems like not a function?
by Theafromtheblock on 2022/05/18 14:22
Why is this is even an app? There are no additional functionalities or any benefits you can’t see from the website. And why is sending an itinerary either unavailable or difficult to find?
Difficult to contact
by lindahibb on 2022/05/18 13:29
I was over charged and could not figure out why. Sent messages over and over. Only got a message back that I needed to talk to a different agent. Then again and again, told same message
change flight reservation does not work
by garbage dump apps on 2022/05/18 09:04
make sure you immediately cancel and call, I had changed a flight instead it double booked me ended up with 2k in flight credits absurd. when i want to change a flight reservation clearly its to change the itinerary i'm clicking change on, garbage app scam.
Clarion hotel
by bad bad dump on 2022/05/18 01:02
I did not register at the Clarion Hotel because there was homeless people in the hallway the rooms is unkempt waiting area was unKemp as well.When I asked for a refund they told me I was not entitled to a refund and I didn’t think this was acceptable. if I didn’t like staying at the hotel I did not deserve to be forced to pay for something that I’m not gonna enjoy.Upon speaking with the clerk at the desk Amanda she said that I was slated for not to have a refund and I do not understand how that was possible when I had a refund clause in the original agreement.I would not recommend this hotel to anyone unless you’re a kid or college student.
Just awful
by Alex Tyfer on 2022/05/18 00:39
very inconvenient menu, poor choice of hotels and flights, constantly asking to change the password.
Ok
by Chely2adry on 2022/05/18 00:27
Ok
No good company never more use expedía
by rubenciti. on 2022/05/17 22:56
Unpacu2015
Vacation planner
by rufousbyrd on 2022/05/17 21:32
When looking for a vaca location or city, gives a lot of reliable information about location, prices of hotels or resorts, or hotel, airlines, rental vehicle and things to do at locations. Great app for planning vaca.
Don’t trust them
by jonptatc on 2022/05/17 20:53
6 week reservation, apparently Expedia forgot to tell the tour operator. Now no openings while we are here. Not even an apology except for my inconvenience. Chat help was no help. Never again
The worst customer service and app I’ve ever experienced
by J-9Kellee on 2022/05/17 19:41
The title speaks for itself. This will be my last time using this app and Expedia as a whole
Ads in notifications
by Grigory Temchenko on 2022/05/17 19:29
It sends me promotional notifications and there’s no way to disable it without disabling all notifications including important flight updates.
Never using this again
by Rue152 on 2022/05/17 15:47
No one was available when things went wrong, the company charged my card over 1k for nothing and there was no way to get in touch with a person without having a itinerary number.
Very bad actitud from employe work at nite time
by naihow chiwa on 2022/05/17 15:21
Saturday 10:44 pm our family was have fun at the hotel patio , out 2 kids play basketball and we are talking normal , a very rud lady come to us and just talk us we need to leave the patio and go insade the room , we ask her why ? She say because she recive 5 call from a guest thet cant sleep , and if we dont leave the patio she gonna call the police to us . First i understead after 10 pm we can do this but this is the hotel for have fun , no a quite o a rest place . She was very rud way to talk with a costumer , this is may third time visit this hotel and the last one .😡😡😡😡😡😡
Roaches in Apartment… Won’t give you a refund either
by madmike032 on 2022/05/17 15:11
They have the worst customer service ever. I called them and showed them 5+ pictures of roaches in the bathroom, bedrooms, living room and even the FRIDGE! Yes…. On my food in the forsaken refrigerator. I’ve called and emailed them over 20-25 times. They offered me 100 dollar refund which is less than 20% of what I spent. Will never, ever use Expedia again. I suggest you do the same❤️
Terrible app
by makalathas on 2022/05/17 13:22
The app has so many glitches with searches and pulling up trips you’ve booked. I thought by now it would be fixed but it’s been a year since, and still the same issues. It’s like they are new to the app game.
Pictures
by Softlife Travel Queen on 2022/05/17 12:37
Pictures don’t look the same in person!!
Don’t purchase the insurance!
by qazesxedceffv on 2022/05/17 03:13
I am military I purchased the insurance AIG TRAVEL TRAVEL INSURANCE for $50 and they refused to give me credit or my money back because my leave got denied there is no point of buying it if you are military because even though that’s the exact reason to purchase the insurance and it says “100% money back” it is a lie.
Expedia Travel Value
by AntoniFran on 2022/05/17 01:09
EXPEDIA…..as an online travel agency has the worldwide exposure. This exposure offers great opportunity for the adventurer.
ABSOLUTELY LOVE IT!‼️❤️
by reneeyoung943 on 2022/05/17 00:13
Love love love this app this one an Wyndham app are the best apps to use to get GREAT DEALS ON HOTELS
Grown too large to work with
by uoset user on 2022/05/16 21:54
I have used Expedia for years. And because reservations went well I never had to deal with their worthless support folks. The gentleman I worked with this morning cancels my car reservation after I suggested not canceling it and then could not get me a car. He would not shut up long enough to listen. After trying to deal with him for over an hour and asking to talk to a supervisor several time he said he would have one call several hours later I still have not heard from anyone. Worthless company. Please do not use them! Upset user!
Poor App
by RickeyRay311 on 2022/05/16 17:23
Doesn’t show past history weather you paid up front or just reserve a room, with no money down. I had to question every hotel I stayed at on my trip to Utah. Never again, I only use it for a search till mail and go directly to the hotel or flight or car rental
App not functional
by Porabola on 2022/05/16 15:54
App tells me to update, so I update it. Open app again and it tells me it’s out of date. No updates available. I guess I’m not using Expedia anymore
Terrible
by scodygclark on 2022/05/16 14:26
Poor online communication. Need to work on app & website.
Get service
by stfuif on 2022/05/16 12:25
It is the worst to get anywhere I have been trying to get anyone to talk to to get trip and I cannot I was flying somewhere and hotel in another town and I cannot get anyone to talk to it is the same message with all ur # u have no help and no one answered for the last 3days The worst worst alysse it is still treble service I have been trying again Alysse
Hertz rental
by t'smother on 2022/05/16 10:58
Car was not clean and full of scratches scuffs etc. I was left standing in the rain to mark a piece of paper with a golf pencil!!! Horrible service. Car drives terribly- steering is way too loose and brakes are questionable- almost 40000 miles on this car- HORRIBLE!
Never Use Expedia there are far better options.
by djohnson2052 on 2022/05/16 00:14
Booked a room at the rate of $150 then upon check-in find that the total is $240 after fees and taxes. Someone please tell me how you accumulate $90 of fees and taxes for $150 purchase? In any case it was too late so we were stuck eating it. To top it off the motel was horrible and something from out of the 1970s horror film and if you saw the place you’d agree totally not as advertised. Expedia had been deleted off my phone!!!
Stays
by jlcjessie on 2022/05/15 23:50
They are easy to book and amazing views
Flying
by asn74 on 2022/05/15 21:26
When I was booking my flight to fly India,I mark on Business class,and they show me the option and I click ok,but I see the print out it’s showed my return is only one flight is business class and other are on premium and the other comfort which is totally wrong,if some click on business class why they change to other class, It’s really bad,that why I feel bad right now to sit in really tiny seat they call comfort,that’s not a such thing,do I give you this time 0 star,next time please show the right options,if some click on business class just do them that option
Don’t book through app, much cheaper at actual businesses
by Midnight2727 on 2022/05/15 19:22
Me and my friends/family that use this app have only recently had trouble with this but after multiple instances where we were up charged for our hotels and other traveling expenses we will no longer use the app. Even talking to customer service they see that the company we used only charged them X amount of dollars but we were still charged a higher price after being told we would get the difference back before our booking. I don’t know why they are changing their prices and charging more now or no longer giving us the difference back but we won’t use it anymore to book since it charges us extra. I recommend anyone that uses this not book through them before checking with the actual hotel/airline/car rental first, they almost always have a much lower price if you go directly through them and not use this app. Even if the Expedia employees or other employees say you will receive the difference back you will not.
Lack of transparency
by Techno geezer on 2022/05/15 15:57
When I called the hotel in Austin about our rez, was informed a third party called ‘get a room.com’ had booked it. ‘Get a room’ scammed me in the past, they are vile. Now I find out Expedia owns ‘Getaroom.’ Never again Expedia.
Very easy to use
by ruthiebhappy on 2022/05/15 14:49
We use the app for booking on the fly as well as planning whole trips. The only reason I can’t give it a five star review is this: if you experience a problem with your accommodations getting a refund is very difficult.
App & costumer service could be improved
by Ed1road on 2022/05/15 14:43
After lots of tries and struggles with their virtual assistant, Expedia finally listened and they were able to help me solve the problem that they had caused themselves due to a bug in their app, i have updated my negative review to be fair, but I belive their app should be less buggy and there should be an easier way to speak to real person when you are in need of costumer service, because as of now It is very difficult.
My personal traveling agent!
by CRT269 on 2022/05/15 14:32
Love this app! Been using Expedia for over 10years and has never disappointed me! I love the benefits from been a gold member🤩🙌
Thrifty car rental
by sylvia-shuhui on 2022/05/15 01:26
We wait for half hour to check in and another hour for the car. They keep telling us cars are waiting to be washed.
best planing app
by chris.sancho on 2022/05/14 23:53
5stars. I love that Expedia is so easy to use
Econo Lodge Dalhart TX a Reasonable and Affordable Stay
by Scsrletvoice on 2022/01/14 13:04
I chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice.
Not a great stay
by Uoflou99 on 2022/02/20 12:54
Let me say I have stayed at this hotel before. Last time which was several years back this was a 5 star stay. I am being kind with my 2 star rating. Good breakfast and a very friendly guy named Chris at the front desk made my check in process better. Let me say from the first moment I entered room many issues came to light. There was a dim LED bulb almost burnout out along with one constantly blinking. In the bathroom one of three was out over the sink. After using the toilet I flushed and it came up to the rim. I thought I will let someone know about these when I went out. While taking a shower noticed water didn’t drain and was above my ankles. I thought great. Went into bedroom portion of room and noticed and odd bug flying around landing on tv. I caught it with a tissue and disposed of it in trash. I reported most of the issues and they were mostly resolved by the next afternoon. Next thing I noticed while sitting in living room as I was in room 314 that there was popcorn and seeds all around the corner end table and I never had popcorn. To sum this up rooms are not cleaned properly and maintenance is not inspecting any of the rooms unless reported. I would put someone in charge that was making people provide a ( star Service consistently. I talked with Chris at the desk And apparently he has been there 21 years. Recommendation is promote this guy to general manager as he knows the hotel way and think he could revitalize.
Worst company I’ve ever dealt with
by Iraqivet03 on 2022/04/25 18:14
Well I guess I should start in the beginning, booked a round trip flight to Warsaw poland from texas. Got the insurance just to be safe. Flight there was changed so to the airline having delays, no problem. Decided I needed to come home early and contacted them to change my flight to a earlier departure date. Bye about one month. After spending over a hour on the phone with them because the app would work, they told me it would be a additional $4000 for a flight home. Not a new location just a bit earlier flight. Needless to say I did not do that and was able to get a ticked through another app with only 4 days lead time ( same I gave Expedia) for $1100. Now that I was home safe I contacted Expedia via oh as once again the app wouldn’t work. Told the lady what happened and that I had the protection and I wanted to cancel my return flight that still was a month away. She said no prob and would calculate my refund. It would take 3-5 mins. 47 minutes later she gave me the info that I thought was unacceptable but it is what it is right. Confirmed and ended the call. I had a missed call 5 minutes later to tell me that she didn’t finish and I would have to call back again. So I’m writing this as I’ve been on home for yet another 37 minutes and have got nowhere. I will never use Expedia again. Horrible customer service. It’s bad when I’ve had better customer service in a war zone
Hertz Dublin
by I'm grateful 30 on 2022/04/12 12:04
To who this may concern. I had this booking for months. Two days prior I call hertz to change my credit card number I wanted attached to my rental. That was done with out problem. I was assured by hertz that my reservation was intact and all was well. We’ll I arrived at the hertz desk in Dublin and my booking was cancelled. There were no cars and my reservation was not to be honored since it was for the day before. We’ll and honest mistake as we took off on the 9th landed on the 10th. They said the new rate would be 3.5 times what the rate I had would be. I was so furious I probably wasn’t nice but anyone reading this tell me you would just be completely charming when your rate for 3 week rental went from $935. to $3240. That was robbery and I said as much. They then wouldn’t rent me a car. Which was a lie since they had just told me they had no cars after quoting me the new rate. I was standing there stranded. Horrible. I will never deal with Hertz Dublin ever again. I heard they went bankrupt last year. Not surprising when you treat customers like that. I have come to Ireland for 40 years as we have a farm there. The Irish do not do business like this especially when tourism is so important to the economy. All the Irish know this and act with hospitality unparalleled except hertz Dublin airport. They missed the memo. I will walk before I ever give the a $ or Euro to Hertz Dublin ever. I suggest to all reading this that you not give Hertz Dublin your business.
Bug keeps choosing random dates
by SouthernGypsy on 2021/05/12 21:38
In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.
It’s a dump with homeless people around the place sleeping
by review nightmare on 2022/01/30 18:13
I can’t believe that they gave me a key to stay in the room they gave me. I have pictures of all of this and spoke to the staff which weren’t much help. They were just state that they’ve been working on that issue for quite a while and hope to get a new system soon etc. I wouldn’t offer this room to my worst enemy. Neither TV worked in the suite. The cabinet that surrounds the bathroom sink was gone I looked at the floor the top pieces of wood were missing. It says it’s kitchenette it offers two plates two bowls to dessert plates, not one fork, not one knife, not one spoon, not one frying pan not, one sauce pan.I had no telephone my second room and it took almost 24 hours after asking for times for the phone to get one. I asked for an extra blanket on my first night I never got one. Both TVs went ON by themselves between 3 and 5 AM in the morning in both of the rooms I stayed in. There’s no Wi-Fi it’s so sporadic it’s nonexisting. And their TVs are one off of Internet so when you don’t have Internet you don’t have TV the TV buffers 90% of the time you’re trying to watch TV. Then I wake up and I have a water leak in the bathroom Says that it offers a hot breakfast it does not. All they offer is a .50 Cent pastry & a very small glass of orange or apple juice. You don’t feel very secure because there’s only the door lock there is no additional lock on the door so the the staff can’t come.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Disappointed but would go back
by Dave the Photo Guy on 2021/09/28 20:20
I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Bereavement flight
by Captain of the Prow on 2022/02/06 06:43
I spent seven hours on the phone trying to book a flight to Oklahoma City from Seattle seven times it let me put in all of my information and click on the last step of purchasing 7 times it “thought” for an hour and reminded me that I could still purchase it but it still wouldn’t let me purchase it! Seven times and then I went to FedEx to use a computer thinking maybe it was just because I’m on my iPhone… Number eight number nine it said sorry it’s down on our end or something to that effect!So I called my daughter let her know I was having troubles she was working so she said she would help me the next day but she didn’t have any problems with the app but I wasn’t sure if she was talking about Expedia Si downloaded the Expedia app and it actually worked. Now I’m having troubles lining up a car rental for the week.. and Expedia isn’t saving me any money on that I was so stressed out today trying to freaking book that flight! I helped build the Expedia campus I’m a high-end finish carpenter and I did over a years worth of work on that campus for all of their kitchens all of the high-end cabinetry pantries the siding inside on their collaboratives all of the work I did in there and the first thing I tried to use Expedia for…Turned out to be a big fat flop full of stress. Very disappointing!
Easy To Screw Up Reservations
by thenumbercruncher on 2021/08/05 12:41
Update: They never update this App in the way they need to. Please read below. Honestly it’s frustrating how they organize it. At this point, I’m going start using Booking. I only use the App for hotels. Their changes to “Trips” is too confusing now. It used to show hotels and flights reserved in chronological order. Now they’ve put so many other things in it, it useless and confusing. I keep going to the wrong hotels. The way the App works makes it easy to screw up a reservation. I meant to book a flight for my wife and because the App is so speedy my name went on the ticket. I couldn't change the ticket name once the error was found. At least a website is step-by-step eliminating errors. Then there is the issue of queen and double beds with hotel rooms. There have been so many instances where the hotels say I reserved a double bed room. :( Booking airline flights is a headache now. First of all not all airlines are listed on Expedia, resulting on it being better to go onto other travel websites. Then the website recommends using unpractical flights. For instance a short 1 hour flight can turn into a 10+ hours flight just to get cheaper airfare. At this point I've taken to using other websites for travel
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
DO NOT trust what you see on pictures.
by JM11992 on 2021/07/08 13:54
We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible.
Disappointed
by gpmortgageguy on 2021/12/09 13:40
I have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else.
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Horrible customer service
by Jordan n litt on 2021/12/13 05:26
My family has been a customer with you for years and now that I want make an extension on my trip they start to act sloppy and inconsistent. I called you today at roughly 6:20 pm est. and finished our call at 7:00pm est. this call ended in me wanting to talk to a supervisor but was told I had to get a call back because there were non available at that moment. This was perfectly okay with we especially because they said I would be getting a call that same night. But it is now 12:18 pm est. and I have not received a call back from you I have been left aggravative and dissatisfied with your customer care. To add on top of the aggregation that your representatives and supervisors have left me with is now my lack of trust. I was also on the phone with the supervisor last week and as I was gonna make the change to my trip they stopped me and kept saying that they strongly suggest that I wait to make this change as they predict that within the next few days after that phone call there will be price drops. As I tried to go on with my change they kept insisting even more. With this I was left with much higher prices and your poor ability to satisfy the customer. I don’t know how I would feel booking with you guys any longer.
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Canceled flights and empty promises
by Lion out of Africa on 2020/12/16 23:42
We recently book 5 international flight tickets through Expedia on Virgin Atlantic. Virgin canceled one leg of our trip from San Francisco to Johannesburg. The 1st leg from SFO to London was canceled. I received an email notice from Expedia after which I contacted the customer care number being a Gold member for years now expecting a smooth solution to the problem. After multiple calls spending more than 7 hours on the phone and being promised every time that our case is in good hands and that Expedia will send us email confirmation informing us about an alternative solution. I’m still waiting and did not receive any emails with alternative solutions to our canceled flight. The only email I did receive was confirmation of the cancellation of our bookings after my call with a representative today. Very disappointed in the way our case was handled, the empty promises by representatives with no solution to our canceled flight.
Rental Car
by disappointed in expedia on 2021/10/09 02:39
Do Not Use GreenMotion Rental agency. We rented a car from this company several weeks in advance. I called two days before to verify rental. Upon calling placed on hold. They said 4 callers ahead of me. I waited. The waiting machine told me 20 minutes. 1 hour and 10 minutes later I finally got the phone to ring. It rang twice. The the call ended. I called back and went into the waiting line once again. This time it was connected to an “agent”. He guaranteed me my rental was good and ended the call. The day of my trip my plane landed and I called the company. They told me to proceed to the off site rental area. We did this and waited with another group waiting for the same company. As other agencies came and went we soon realized we were in trouble. We called and received an answer. The agent asked if this was for Miami, some other place and Ft Lauderdale. It said Ft Lauderdale. The caller then transferred my called and the call ended once again. I would eventually get through. They told me they would contact the driver and he’d be on his way. We kept calling and received no more answers. Finally a fellow rental agency called the “the driver”. We were then told the agency was closed and they would not be coming. We called and waited for 45minutes to an hour. Do not use GREENMOTION
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
Angry Customer
by 3330RON on 2021/10/22 11:42
This was the worst experience of my life. First it was a glitch in the system after booking through my Expedia account/app which I’ve had for years. There was a (unknown) woman’s name on my account/app and the same name was on my hotel reservation after I booked and payed. After going back and forth clearing that up (with Expedia) I decided to cancel the booking because of the inconvenience and (what I felt was a possible breach of my personal information). I did this the same day. Expedia told me that they wouldn’t charge me for my cancelation but to check with the hotel to see what their charges were. I called the hotel and the manager promised me that I wouldn’t be charged. So I hung up with the hotel and called Expedia back to cancel. After canceling I received a email (from Expedia) explaining that the hotel charged me a fee ($468). So immediately called the hotel to talk to the person that promised me that I wouldn’t be charged. He explained that they never received a payment and that Expedia has the funds. This all happened within a few hours (of booking and the complications) now Expedia doesn’t recognize my itinerary number because I just canceled and I can’t get through to a representative. I will never do business with this company again.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Not happy
by Kenny Lampro on 2021/09/25 13:12
Well first I came into Hertz from a third party (Expedia) and thought I had already paid for it, as well as paid for extended collision insurance. No that’s not the what happened! I knew I had to show license and proof of insurance but had to rescan my card and add $32 per day for the extended insurance. Not the $10 a day that the website said! Ok I guess I should be so surprised! Now I am told to go out to zone 2 and pick any car from that area. I am intercepted by an employee that looks at my paperwork and sends me over to where they are cleaning and taking back other car’s! I go over to where she sent me and another girl grabs my paperwork and throws it in the trash! God I was so mad! I then grab the paperwork out of the trash ask another man where I should go to get my car and he points back to where I first came from. I decided to just jump in the first car in that area that had a 2 on the sign. By then all the people that where standing in line in back of me were getting into the cars and ended up with what was left. It was not a smooth experience at all! Poor actually I would say! Train your employees please! We are your customers and it is how you get paid!
Glitchy
by Kikilouie51 on 2021/07/02 21:35
I used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again.
What has happened to customer service?
by Dart62 on 2021/05/31 19:33
Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“. Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day! When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue. Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore! I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them.
Lost a hotel night
by SB Local on 2021/10/13 00:45
I booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day. Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future.
Is this FRAUD?
by gamegroomp on 2021/06/17 23:26
I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!
COVID
by dc_power on 2021/07/08 21:38
I recently found out I tested positive for COVID. So I called to cancel a flight reservation that I made through Expedia on Delta. Since it was a basic reservation with no “travel insurance” (what a scam that is) they screwed me out of $384, even though I could prove COVID easily with my test results, and I wasn't randomly canceling my flight. The best they had for me was call Delta who of course after 2 hours on hold said call Expedia. This really shows what kind of company Expedia is. Even in the worst pandemic in 100 years, if they can stick it to you they will, COVID or not. I’ve used them for many years and as they got bigger, they got worse. At this point I don’t see that Expedia brings any value to the table, and I will never use them again. I’m vaccinated and I most likely have the Delta variant of COVID. The effect is like a bad cold, I could probably travel and get away with it. I presume that going forward my situation will not be that unusual. I’ve chosen to do the right thing anyway even at the cost of the ticket, sadly Expedia isn't capable of doing the right thing. Had I booked directly with Delta I could have canceled for COVID. Do yourself a favor, go to the airlines directly cut Expedia out of the picture.
Do not use Expedia
by DCurtt on 2022/05/24 13:24
I recently traveled to Peru and purchased my flight tickets through Expedia. When I received my itinerary, they had a section labeled “before you go” with information on what I needed to do before leaving. In this section there was a link to a website with Expedia’s logo at the top that advised me on COVID testing requirements to board my flight. Here I was advised to get either a PCR test or rapid antigen test. I got the rapid antigen test, and was turned down at the airport and informed by the airline I needed a PCR test, when Expedia told me that an antigen test was sufficient. I got a PCR test and the airport and purchased another plane ticket. I contacted Expedia for a refund on my original flight and was informed they were going to process the refund for my original flight. A week later I get an email informing me that my refund was denied. I contacted Expedia when I got back to the untied states to get my refund and they refuse to take any responsibility for the situation. This is a 20 billion dollar company that is refusing to refund a 25 year old for less than 300$. This is immoral and I will never use this travel agency again. Don’t waste your time. Search for your flights via google and buy your tickets directly from the airline.
Horrible Customer Service
by Dont do it 5000 on 2022/02/22 21:10
Expedia canceled a segment of a flight reservation for a member of my family. Never requested the cancellation nor did Expedia tell us about the cancellation. Discovered it after arriving at Denver airport to fly to NY. Learned 3 of us had reservations, but not my son. We had all flown to Denver, but Expedia canceled his flight home from Denver to Chicago. He had a flight from Chicago to NY, but was apparently supposed to hitchhike to Chicago. We had to scramble at Denver to find him a flight home on a different airline. Airlines won’t help because you booked with Expedia. Good luck getting assistance from Expedia while stranded in an airport with flight time fast approaching for other 3 family members. Repeated calls to customer service were ignored. Expedia took my money and then failed to deliver flights. Ignored requests for a refund. Don’t use them for anything but price comparison information. ALWAYS book direct with airlines or hotel. Expedia customer service call centers are in Philippines and language issues are abundant if you can even get someone on the phone. Don’t do it!! You can get the same price by dealing direct and if you have a problem customer service may actually serve the customer.
Unreliable
by hvmmarques on 2022/02/08 22:12
I book several flights with them, they changed it to a time that didn’t fit to my schedule, I asked than to change dates, they charged me a fee which I accepted to pay (usually they ask for 72 hours to complete the transaction), I waited the period and returned to check if was everything fine with my flights.. for my surprise it wasn’t, they said that the price changed and therefor I needed to pay more, which I accepted and asked again to issue the tickets, waited 72 hours again and called them back, for my surprise the flight wasn’t ok, the price had changed again, I accepted the change and asked to issue the tickets, waited 72 hours and called again! If I say to you that my flight tickets wasn’t issued again, would you believe?! I had no more flights available on the day and time that I chose before! As I have to fly… I accepted a new flight with 4x the initial price offered to me!!! Believe it or not! I will pay but and will need to get into a litigation process with this terrible company! If you don’t want loose your time (each of the calls, I spent more than 1h 30m with their staff) and money (as they don’t deliver what they sell), don’t buy from them!
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Irritated and not ok
by irritated and not ok customer on 2022/04/14 11:21
I’m giving them a three star, because I have never had a problem with Expedia until this trip. I booked a flight to Mexico, and according to my airline Expedia is the one who messed up on posting the wrong time on my trip. Expedia reached out to me to either cancel or confirm that trip, because it was a day early I had to cancel. Later I get a confirmation stating I was going to travel, I contact both Expedia and the airline and no one can help, putting everything together I didn’t realize it was Expedia‘s fault. I decide to leave it alone and just by myself a one-way flight to Mexico and keep the existing returning on back. Beware!!! Because I didn’t take the flight going to Mexico, they decide to cancel the one returning back, and according to them they can’t do anything about it because I had a no-show even though they knew that I was not going to be able to make it through to them messing up on my flight. So now I have to buy a round-trip out of my pocket and they can’t even reimburse the one they messed up in
Nightmare trip from Springfield Illinois
by lqqqk on 2021/12/15 15:46
I booked a vacation from Springfield to Cabo San Jose Mx all inclusive Barcelona Gran Faro San Jose for 3. My daughter is special needs and will not wear a mask she has all her shots. The attendants at the airport told me to get on the flight with my friends and she would get it cleared through the Airline and her and my husband would be on next flight. I was crying I need not want to leave them. When I arrived at Cabo I got the news that were not going to come. I was devastated I called Expedia several times and they were unable to help me get back home the American Airlines said it would cost me $3,000 or more for a ticket home I was stuck 7 days no family the suit case I received was my daughter nothing for me. I had no makeup, no clothes,no medicine, no toothbrush, nothing!! I had no money my husband had it. They did sent my luggage 4 days later and when I got home they charged me for 3 bags $30 each. We have useful Expedia before I cannot believe the treatment I got here I was in a foreign country and no one would help me. I believe I should receive some kind of refund I will be telling everyone even the media if I don’t receive some kind of response!!
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
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1,987,111
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183,204
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43,204
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13,272
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Current Version (22.20)
5.0
2,258,976 total
 5
1,980,298
 4
182,198
 3
42,628
 2
12,695
 1
41,157
Version History
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App name
Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion, making it fast, easy, and convenient to find and save on all your amazing adventures ahead. Dreaming of a beach vacation in Florida? Or a romantic getaway in Paris? Whatever your reason to escape, you’ll find Member Prices to help you get there for a great price. Members get more through the app, including: - Lower Member Prices of 10% or more off thousands of hotels* - Double points on all eligible app bookings* - In-trip extras as your status rises, like free room upgrades and late checkout Simply log in, or join for free to begin enjoying your Expedia member benefits. Why else should I use the app? - Explore over a million flights, hotels, rental cars, packages, attractions, and more - Enjoy free cancellation on most hotels. Because flexibility matters.* - Get extra savings when you bundle flights and hotels - Find car rentals in as little as 30 minutes - Plan for fun with deals on tours, shows, theme parks, and other attractions - Keep all your travel reservations in one place - Browse inspiring travel guides - Helpful alerts for flight delays, gate changes, and more Download the expedia app now to have everything you need for your next getaway at hand. *These offers are only available to Expedia Rewards members. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Prices displayed include the promotional discount and are per room, per night, based on two people sharing a room. Blackout periods may apply and a minimum hotel stay may be required. Please check individual hotel for details. Offers are subject to limited availability and may be discontinued without notice. Expedia’s usual booking terms and conditions apply. Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Vrbo companion reservation
by Italytrip hultgren@aol on 2022/05/24 16:41
Terrible service in receiving a refund. I reserved on Vrbo and then Expedia merged and took the money. The host then cancelled our reservation and only returned a portion of the money. This has cost me hours on the phone with no satisfaction. I will not recommend either company. I would appreciate communication with Expedia
Hotel prices
by CityManNYC on 2022/05/24 16:02
I bought airline tickets, they offered hotels at a discount. Instead i got full list and my company is VERY unhappy. Quite disappointed-they used to be better.
Useless
by rcck00 on 2022/05/24 15:41
I downloaded this app to mange the multi-city trip I planned through Expedia. The app has no information about the trip, and can’t find it through the itinerary number and email address search. I spoke to an agent, and they could find it, but this app is useless.
Do not use Expedia
by DCurtt on 2022/05/24 13:24
I recently traveled to Peru and purchased my flight tickets through Expedia. When I received my itinerary, they had a section labeled “before you go” with information on what I needed to do before leaving. In this section there was a link to a website with Expedia’s logo at the top that advised me on COVID testing requirements to board my flight. Here I was advised to get either a PCR test or rapid antigen test. I got the rapid antigen test, and was turned down at the airport and informed by the airline I needed a PCR test, when Expedia told me that an antigen test was sufficient. I got a PCR test and the airport and purchased another plane ticket. I contacted Expedia for a refund on my original flight and was informed they were going to process the refund for my original flight. A week later I get an email informing me that my refund was denied. I contacted Expedia when I got back to the untied states to get my refund and they refuse to take any responsibility for the situation. This is a 20 billion dollar company that is refusing to refund a 25 year old for less than 300$. This is immoral and I will never use this travel agency again. Don’t waste your time. Search for your flights via google and buy your tickets directly from the airline.
Place for drugs
by Jinny321 on 2022/05/24 07:29
I am so scared and frustrated having checked checked in to this place. As soon as we get off our car, a drug dealer offered drugs to my husband. Now, I do not know what to do.
Worst experience ever
by Acjc123 on 2022/05/24 06:16
The platform is just in charging of collecting money while not helpful at all when you have issues.
Not trustworthy
by 723567443 on 2022/05/24 06:11
Never honored my Covid credit. Spent hours on the phone waiting for, what turned out to be horrendously bad customer service
Too many DO-LOOPs
by Schmirkenizer on 2022/05/24 05:42
I booked this fricken flight more than 5 times and it still didn’t get me where I wanted.
Untruthful
by Seriously? Why? on 2022/05/24 02:49
Read the fine print.
Horrible link
by MarkP_711 on 2022/05/24 02:47
When I clicked the link for directions to hotel it brought me 10 miles past the destination
Terrible app
by mountain crap on 2022/05/24 00:18
Difficult to research and communicate and Confirm. Just a Bunch of dysfunctional crap.
Awesome
by stanleee6 on 2022/05/23 22:45
This company is perfect.
Unable to change flight
by xx MORG xx on 2022/05/23 21:06
Booked flight, no fees for change stated when booked. Expedia was unable to change my flight. I was told to call the airline directly, they charged fee and up-charge for price.
We are/were frequent users of Expedia
by Ehdhakdbejsbs on 2022/05/23 17:44
We made reservations well in advance for a hotel. We received an email for our reservation and that of our friends whom we were taking along for our Anniversary within two and a half hours of check in that we were canceled. WHO DOES THAT? All suitable hotels were booked. This is unacceptable! This is an extreme inconvenience as we traveled to get there. The epitome of bad service.
Scammers
by expediasucks 129967 on 2022/05/23 16:57
Expedia is a bunch of scammers they are nothing but a sales firm they do not care about the benefit of the customer they only care about how they take your money the easiest just book directly with the hotels it comes out cheaper and you’ll save yourself the headache.
Scam - update, update, wish I could no stars
by Stick mania on 2022/05/23 15:30
Update, please stop replying to my review if you’re just going to direct me back to the people who haven’t helped me. This organization is a scam based group. Refuse to refund. Received a response from the Expedia member responsible for engaging on reviews and their solution was to get in contact with the same people who refuse to refund. Is there a way to request their app be removed from the App Store?
No longer good
by j-say on 2022/05/23 13:25
In quest to save money, customer service no longer exists. It’s all automated bots. That is fine when you don’t have a issue. They work but when you do, it’s impossible! Wasted 2 days trying to cancel. Hotel can’t cancel a Expedia reservation and Expedia will only connect you to a foreign text support department. They also make you stay on message app the whole time while they work. So, been tapping my screen to stay on for 30 minutes. Finally got through and they said they can’t watch ce cancel fee because it’s 2 hours past even though I have proof that I’ve been writing since yesterday. HORRIBLE. Go direct to hotels. Deal with real people. The bots work most of the time but wow. They use to have a number to call. Now it disconnects when you call. Wow.
Booked
by Dalila Serrato on 2022/05/23 12:10
It’s a great source to book a vacation 🤗 loved 🥰 it
Customer Service?
by patches mcgillicuty on 2022/05/23 11:11
I spent over $500 on a hotel booking yesterday and NEVER RECEIVE EMAIL CONFIRMATION OR PHONE CONFIRMATION. Nothing! Why not? I used to get itinerary sent. That’s not the worst part. Imagine trying to reach customer service and not being able to chat with a live person? It’s a virtual assistant who just pushes you around. How can a big company like this provide NO HELP! After all, they messed up with zero communication after my booking. My bank was charged. Why did I receive nothing? There are plenty of options in this space. I won’t be using this site again.
Expedia Lost $700 of My Money
by Brymarkie9483720 on 2022/05/23 04:47
3 hours on the phone trying to fix a $700 error on my ticket charge. Customer service puts you on hold and is lazy. Expedia keep all $700 and I got NO TICKET
No more calendar support
by focher on 2022/05/23 01:38
They’ve intentionally removed support to add a booking to a personal calendar. This boggles my mind and is totally anti customer. It was an existing capability for years. The app is just worse.
Stranded my girlfriend at the airport
by idiotAmphibian on 2022/05/22 23:49
My girlfriend was denied boarding because her passport expires three months after our flight. We were forced to split ways and she was left stranded at the airport crying. Expedia has denied to refund her $800 tickets that she spent a whole year working minimum wage for. This company is an elaborate scam— I will not be using Expedia to book tickets again 👎👎 How can you treat customers like this? $800 to be left crying at an airport… 1 star.
Whole site
by mfleniken on 2022/05/22 23:44
Completely unusable now. Fire the kids and hire somebody with some experience.
Virtual cancellation does not work
by Hijacked 1001 on 2022/05/22 23:32
Virtual cancellation does not work
Long wait times and little help
by smelaineL on 2022/05/22 22:02
Expedia has changed my flight many times since my original booking. When I attempted to change my flight back to something that actually worked, they downgraded my service class against my wishes. I asked multiple times if the new flight was the same class as what I booked and I was assured that it was…. Once the booking came through it was a downgrade. I’ve been on hold multiple times for several hours trying to resolve the problem with no luck.
Never will use Expedia again
by Janran66 on 2022/05/22 18:18
If I could do no stars that is what I would rate them. They are the worse people to book through. I would rather not travel at all then use these people. You serve the people by protecting and then they treat you like garbage. He travels as a firefighter and then cannot use his flight as he was exposed to And got Covid. Could have flown but did not. Then it takes us 5 hours to get the flight credit and then it has now taken us over 3 hours to try to use the credit and they give you the run around. You cannot speak to a supervisor. I will NEVER use Expedia to book travel again. They are the worst.
Check in Disaster....
by gini from scarsdale on 2022/05/22 17:16
It took 90 minutes to check in ! They had over 15 available windows BUT only 2 people were working. and not all information was given at that time. In order to purchase anything at the pool reception they needed your credit card and approval. We were never even asked.
Refund
by barbjstein on 2022/05/22 13:05
I had to cancel my trip and they refunded my money no hassles. I will use this company all the time.
Expedia allows hotels to mislead guests
by Jav1983 on 2022/05/22 08:52
Expidia allows hotels to not disclus things they will require at hotel so you not aware of it when you booking the hotel till you arrive and find out you unable to check in for something they fail to list or tell you at the time you book the hotel. This is why more people using alternatives such as Airbnb snd others
Great app
by Ranikaila on 2022/05/22 00:24
Love it Users friendly
Accommodations not updated
by jbboymom10 on 2022/05/21 23:24
Hotel had pool as available but when arrived pool is being taken out due to remodeling. Hotel states they notified necessary services to include the update that no pool was available.
Calendar option
by Patriot BillG on 2022/05/21 20:07
Need to be able to export to a calendar
The best
by tLou13 on 2022/05/21 18:21
Great way to book a flight
Overcharged Three Times for a Failed Booking Due to APP ISSUES.
by Disgruntled Customer -JM! on 2022/05/21 18:14
WORST CUSTOMER EXPERIENCE in my over 20yrs traveling! The booking didn’t go through on the app, yet Expedia charged me for it three times, placing a hold on my bank for a total of $1,794.60. I contacted Expedia to release the holds, so I can use my money and they told me they couldn’t do it. My bank advised that Expedia has to be the one to cancel the transactions, as my bank approved the three transactions. Thanks to Expedia, I was left without flights or the availability to use my money for anything else. Additionally, anything hitting my account is being declined and late fees for my bills are being charged. I requested to speak to a supervisor or someone that could assist me and I was told it would be at least 72hrs before anyone would try to contact me. Flights are super expensive now for my trip and YOUR COMPANY AND CUSTOMER SERVICE have been USELESS in my situation. THE LACK OF EMPATHY AND WILLINGNESS TO HELP FROM YOUR BUSINESS IS EVIDENT and I would NOT RECOMMEND people use your services or contact your customer service. You lack the willingness to assist your customers and remediate issues created by your own system. I have never seen this LACK OF PROFESSIONALISM OR CONSIDERATION from a large enterprise. I RECOMMEND people BOOK DIRECTLY WITH THE AIRLINE - the customer service and issue resolution would be faster and more satisfactory. You may pay a bit more for your flights, but you will have a PRICELESS PIECE OF MIND. VERY DISAPPOINTED WITH EXPEDIA!
Very bad company - dishonest
by diahkdl on 2022/05/21 16:03
I’ve used Expedia about 4-5 times in the last 3 years, last time is the last time. Last year they refused to refund a ticket for which I had purchased I travel insurance, they instead cancelled the insurance AFTER a I had cancelled the trip, I took them to court and they settled outside. This year I decided to give them another chance, I booked a trip for my wife, which because of a work commitment she could not go so we cancelled it, the cancellation protection I purchased denied refunding the fare. this is the worst company I’ve dealt with, will never use their services to travel ever again. They lie, are dishonest poor customer service, horrible. I’m going to have to sue them again for my wife fare, twice I used them, twice I’ll end up in court.
High priced
by myarocksss on 2022/05/21 14:22
My Prices have sky rocket high idk why they want me to pay 800 for 2 nights at a hotel I usually pay 89 for 2 days are you crazy and ima gold member
Thieves!
by tingisha on 2022/05/21 06:52
I booked car rental in Houston international airport Expedia charged me $300 plus insurance. When I got to the airport to pick up the vehicle, i was asked if I wanted to add coverage and then I was like huh?? I told them that I already bought that. the car rental representative told me never book anything with Expedia because they lie to customers. They basically charge over $200 to make reservations. Car rental place don’t see that money they charge customers. DO NOT book hotel or car rental through 3rd party Like Expedia. Call the car rental place and make a reservation not 3rd party
Booking
by hotmya on 2022/05/21 02:45
Had everything ready…..more than once. It wasn’t registering my booking…..more than once. It finally deleted everything…..more than once. Then….it charged my credit card….more than once. Yet…..still nothing booked! So….frustrating
Liars
by Obee1kanobee on 2022/05/20 20:52
I booked a room and purchased insurance to cancel at anytime. Guess what they said? You can’t get your money back even though I didn’t stay at the hotel, and the reservation was canceled at the hotel directly. So who got that money? I’m disputing that with my card company! They are a bunch of misleading thief’s at Expedia And that was 10 dollars per person for the CANCEL ANYTIME INSURANCE!!!!!!! Never will I ever deal with this rip off company again.
Dissipointed
by zzxxxcdfresdf on 2022/05/20 19:51
My impression was that hotel would be a 4+ Star hotel. Not so. Had to call to have room clean after 5 PM. No towel (only a wash cloth) in commode area to dry hands. Ran out of Body Wash (not supplied on late make up day). Breakfast was good but ambience leaned toward a “military Mess Hall”.
Paid for my room twice and couldn’t get the overcharge refunded
by msms1975 on 2022/05/20 19:46
I’ve been using Expedia for years so I never anticipated an issue. I rented a room through Expedia and when I arrived at the location the internet was down and they had no record of my reservation and they couldn’t even take my debit card for me to reserve another room. I was assured they would be able to cancel my Expedia reservation once they were online again and I paid cash for the room because I was tired and I really felt that Expedia customer service would make sure it was right. In the end I was charged the cash price that I paid as well as the Expedia charge on my card I worked with Expedia for over a month to het a refund and was told because they could never get the owner to answer they were unable to verify and I would not be getting a refund so I was c charged for my room twice.
Awesome App
by Mojicajas on 2022/05/20 19:08
I’ve been using Expedia for several years now and am now a Gold member. I love all the options offers through the mobile app. It makes traveling so much easier with the touch of a button. As a gold member I get rewards and rooms upgrades. 10/10 recommended !
What?
by RRossII on 2022/05/20 19:05
Expedia is repeatedly telling me their are no flights between SFO and LAX? Not sure about continuing to use an app that can provide such inaccurate responses regardless of their excuse.
Good
by pedrojmagor on 2022/05/20 18:14
Excellent App
Nightmare
by Trekker AML on 2022/05/20 17:33
I used Expedia to travel to Budapest and i am very disappointed. The itinerary was the best part of the experience: yet Expedia dis not work with the airlines. I flew AA with their partner airline BA. Navigating thru the airline apps is horrid. You simply can’t get what you need like seats and meal choices. I called Expedia and asked to assist and finally they were able to get vegetarian meals for me, but couldn't help with seat selection. In addition, when flight information changed, Expedia Dis not update the itinerary. Why should I use Expedia travel services in the future ?
Stole my money
by Trevormorancandateme on 2022/05/20 13:42
Sold me a ticket to Grand Canyon railway tickets were not available or seating when I arrived I disputed with my bank Expedia won’t return my money back. They are committing fraud by selling tickets for seating that’s not available
Love it
by Kixxy05 on 2022/05/20 13:17
It makes everything easy , everything in one place .
Me gusta
by manuel 696969 on 2022/05/20 10:30
Lo mejor de lo mejor
The best!!
by Fgjbghvg on 2022/05/20 07:52
Been using Expedia for 10 plus years. I’ve tried others but always gravitate back to this app. Easy to uses NS nice points system. Sometimes I do call the hotel after just to make sure I’m booked. Hotel has messed up several times on confirming and finishing their part. Expedia has always refunded my money when that happened and found me another place. Customer service is good for such a large company. 5 stars
Trip protection is a scam
by Bf Al on 2022/05/20 05:10
Don’t bother paying for the trip protection. You won’t get a refund either way. I was told by an agent through text that my reservation change was accepted and that I would get a refund because I had to leave early but then got an email from Expedia a day later saying that it wasn’t and there was nothing they could do. Expedia is trash!
Not functional
by ......-....... on 2022/05/20 00:21
The only aspect of this app that works is the search function. I can look for available hotels and flights, but I can’t access any of the itineraries that are booked through Expedia. The app is glitchy and prevents me from being able to stay updated with my trip agenda. Very frustrating.
Really not great for simple travel
by wtfapple22 on 2022/05/19 17:42
It’d be great if I didn’t have to make an account to see my flight info
Hollywood Trip
by Phillynrse on 2022/05/19 17:30
Harry was the best. My entire family felt comfortable. Our guide went out of his way to make sure we had enough water and snacks and rest stop visits. We had so much fun!
Horrible
by hempzxoxoxo on 2022/05/19 17:26
I would never book with Expedia. You pay for cancellation insurance then when you try to cancel the flight through the app, they cancel your insurance so then your stuck paying for a whole tip for nothing. People didn’t help much on customer service either. I’ll never book with them again either honestly. Find a different app to book with
Skyrockets the prices as you try to check out Consistently
by very annoyed fan on 2022/05/19 12:33
Each time i tried to check out i get this message: “Price change Ticket prices have changed from $1131.60 to (larger amount). Because prices change so often, we recommend booking now to lock in this price.” First attempt the price jumped to $3831.60 Second attempt after switching to a return flight of the same price $8229.60 Third attempt switched the first flight to another, $7569.60 So Expedia is one of two things. It is either a scam, trying to scare people into paying infinitely more. Or they’re simply incompetent. This problem was encountered both in their app AND on their website. Needless to say i took my business elsewhere. I recommend you book your flights elsewhere and lock in your business with another company. “Because prices change so often”
Can’t cancel bookings
by ina724 on 2022/05/19 06:55
I can’t get a phone number to call and cancel reservation
Useless
by mr.never.again on 2022/05/19 06:54
Three useless companies: Expedia, Iberia airlines, and Vueling airlines. If you ever have a situation where one of the flights is delayed and your connection is missed , none of these companies will help you out you are on your own. Incompetency from top to bottom
Reservations
by angrypjd on 2022/05/19 06:43
When trying to see reservation the system wasn’t working properly
DO NOT use Expedia to book travel
by CaptainHangDawg on 2022/05/19 03:56
Not so much an issue with this app as it is with this sorry excuse of a company. I have been trying to get a refund for 3 weeks now from a booking that THEY cancelled. Originally I was told I would get my refund in 7-10 business days. Now I am told that I will get my refund in 8-12 WEEKS!
Cancel policy for car rental
by jhallibilli on 2022/05/19 01:28
Cancellation policy is very bad
Hill
by heavlinf@gmail on 2022/05/18 23:53
Okay thanks
Airline Booking
by Awsomeboy05 on 2022/05/18 22:42
I normally have good experience with Expedia but this trip where issues started from Day 1 at the Airlines counter where they charged me for 1st Bag while i have it very clearly written 1 bag is free. Any way they refunded after my complain but on return again the same airline which booked my tkt charged double and now i have to call and get the refund and its time consuming and energy drainer
Convenient and reliable
by elhamattari on 2022/05/18 21:57
Great costumer service. They help out as much as they can with booking and cancellations.
Terrible Customer Service
by Sp0okyDaScary on 2022/05/18 18:46
I was trying to book a flight to ATL, I proceeded to pick the wrong time as the AM and PM times where exactly the same and one on top of the other. I tried to cancel via the app and website and was met with errors. So I then proceeded to use the live chat option. What was estimated to take 5-10 minutes ended up taking and hour and a half. After all was said and done I was told that it would cost $1,065 to change my flight time. Absolutely unacceptable, then I decided to call. I was told by the customer service rep that a cancelation would be the best option. The customer service rep failed to inform me that a refund would take 5-7 days. Of course the money was taken out of my account immediately, but when I want a refund it’ll take a week. I ended up booking through a different app and saved well over $100 on a flight. This app and company is a rip off and there customer service reps need to be trained better and inform customers on things before they take it upon themselves to make decisions.
Sending itineraries seems like not a function?
by Theafromtheblock on 2022/05/18 14:22
Why is this is even an app? There are no additional functionalities or any benefits you can’t see from the website. And why is sending an itinerary either unavailable or difficult to find?
Difficult to contact
by lindahibb on 2022/05/18 13:29
I was over charged and could not figure out why. Sent messages over and over. Only got a message back that I needed to talk to a different agent. Then again and again, told same message
change flight reservation does not work
by garbage dump apps on 2022/05/18 09:04
make sure you immediately cancel and call, I had changed a flight instead it double booked me ended up with 2k in flight credits absurd. when i want to change a flight reservation clearly its to change the itinerary i'm clicking change on, garbage app scam.
Clarion hotel
by bad bad dump on 2022/05/18 01:02
I did not register at the Clarion Hotel because there was homeless people in the hallway the rooms is unkempt waiting area was unKemp as well.When I asked for a refund they told me I was not entitled to a refund and I didn’t think this was acceptable. if I didn’t like staying at the hotel I did not deserve to be forced to pay for something that I’m not gonna enjoy.Upon speaking with the clerk at the desk Amanda she said that I was slated for not to have a refund and I do not understand how that was possible when I had a refund clause in the original agreement.I would not recommend this hotel to anyone unless you’re a kid or college student.
Just awful
by Alex Tyfer on 2022/05/18 00:39
very inconvenient menu, poor choice of hotels and flights, constantly asking to change the password.
Ok
by Chely2adry on 2022/05/18 00:27
Ok
No good company never more use expedía
by rubenciti. on 2022/05/17 22:56
Unpacu2015
Vacation planner
by rufousbyrd on 2022/05/17 21:32
When looking for a vaca location or city, gives a lot of reliable information about location, prices of hotels or resorts, or hotel, airlines, rental vehicle and things to do at locations. Great app for planning vaca.
Don’t trust them
by jonptatc on 2022/05/17 20:53
6 week reservation, apparently Expedia forgot to tell the tour operator. Now no openings while we are here. Not even an apology except for my inconvenience. Chat help was no help. Never again
The worst customer service and app I’ve ever experienced
by J-9Kellee on 2022/05/17 19:41
The title speaks for itself. This will be my last time using this app and Expedia as a whole
Ads in notifications
by Grigory Temchenko on 2022/05/17 19:29
It sends me promotional notifications and there’s no way to disable it without disabling all notifications including important flight updates.
Never using this again
by Rue152 on 2022/05/17 15:47
No one was available when things went wrong, the company charged my card over 1k for nothing and there was no way to get in touch with a person without having a itinerary number.
Very bad actitud from employe work at nite time
by naihow chiwa on 2022/05/17 15:21
Saturday 10:44 pm our family was have fun at the hotel patio , out 2 kids play basketball and we are talking normal , a very rud lady come to us and just talk us we need to leave the patio and go insade the room , we ask her why ? She say because she recive 5 call from a guest thet cant sleep , and if we dont leave the patio she gonna call the police to us . First i understead after 10 pm we can do this but this is the hotel for have fun , no a quite o a rest place . She was very rud way to talk with a costumer , this is may third time visit this hotel and the last one .😡😡😡😡😡😡
Roaches in Apartment… Won’t give you a refund either
by madmike032 on 2022/05/17 15:11
They have the worst customer service ever. I called them and showed them 5+ pictures of roaches in the bathroom, bedrooms, living room and even the FRIDGE! Yes…. On my food in the forsaken refrigerator. I’ve called and emailed them over 20-25 times. They offered me 100 dollar refund which is less than 20% of what I spent. Will never, ever use Expedia again. I suggest you do the same❤️
Terrible app
by makalathas on 2022/05/17 13:22
The app has so many glitches with searches and pulling up trips you’ve booked. I thought by now it would be fixed but it’s been a year since, and still the same issues. It’s like they are new to the app game.
Pictures
by Softlife Travel Queen on 2022/05/17 12:37
Pictures don’t look the same in person!!
Don’t purchase the insurance!
by qazesxedceffv on 2022/05/17 03:13
I am military I purchased the insurance AIG TRAVEL TRAVEL INSURANCE for $50 and they refused to give me credit or my money back because my leave got denied there is no point of buying it if you are military because even though that’s the exact reason to purchase the insurance and it says “100% money back” it is a lie.
Expedia Travel Value
by AntoniFran on 2022/05/17 01:09
EXPEDIA…..as an online travel agency has the worldwide exposure. This exposure offers great opportunity for the adventurer.
ABSOLUTELY LOVE IT!‼️❤️
by reneeyoung943 on 2022/05/17 00:13
Love love love this app this one an Wyndham app are the best apps to use to get GREAT DEALS ON HOTELS
Grown too large to work with
by uoset user on 2022/05/16 21:54
I have used Expedia for years. And because reservations went well I never had to deal with their worthless support folks. The gentleman I worked with this morning cancels my car reservation after I suggested not canceling it and then could not get me a car. He would not shut up long enough to listen. After trying to deal with him for over an hour and asking to talk to a supervisor several time he said he would have one call several hours later I still have not heard from anyone. Worthless company. Please do not use them! Upset user!
Poor App
by RickeyRay311 on 2022/05/16 17:23
Doesn’t show past history weather you paid up front or just reserve a room, with no money down. I had to question every hotel I stayed at on my trip to Utah. Never again, I only use it for a search till mail and go directly to the hotel or flight or car rental
App not functional
by Porabola on 2022/05/16 15:54
App tells me to update, so I update it. Open app again and it tells me it’s out of date. No updates available. I guess I’m not using Expedia anymore
Terrible
by scodygclark on 2022/05/16 14:26
Poor online communication. Need to work on app & website.
Get service
by stfuif on 2022/05/16 12:25
It is the worst to get anywhere I have been trying to get anyone to talk to to get trip and I cannot I was flying somewhere and hotel in another town and I cannot get anyone to talk to it is the same message with all ur # u have no help and no one answered for the last 3days The worst worst alysse it is still treble service I have been trying again Alysse
Hertz rental
by t'smother on 2022/05/16 10:58
Car was not clean and full of scratches scuffs etc. I was left standing in the rain to mark a piece of paper with a golf pencil!!! Horrible service. Car drives terribly- steering is way too loose and brakes are questionable- almost 40000 miles on this car- HORRIBLE!
Never Use Expedia there are far better options.
by djohnson2052 on 2022/05/16 00:14
Booked a room at the rate of $150 then upon check-in find that the total is $240 after fees and taxes. Someone please tell me how you accumulate $90 of fees and taxes for $150 purchase? In any case it was too late so we were stuck eating it. To top it off the motel was horrible and something from out of the 1970s horror film and if you saw the place you’d agree totally not as advertised. Expedia had been deleted off my phone!!!
Stays
by jlcjessie on 2022/05/15 23:50
They are easy to book and amazing views
Flying
by asn74 on 2022/05/15 21:26
When I was booking my flight to fly India,I mark on Business class,and they show me the option and I click ok,but I see the print out it’s showed my return is only one flight is business class and other are on premium and the other comfort which is totally wrong,if some click on business class why they change to other class, It’s really bad,that why I feel bad right now to sit in really tiny seat they call comfort,that’s not a such thing,do I give you this time 0 star,next time please show the right options,if some click on business class just do them that option
Don’t book through app, much cheaper at actual businesses
by Midnight2727 on 2022/05/15 19:22
Me and my friends/family that use this app have only recently had trouble with this but after multiple instances where we were up charged for our hotels and other traveling expenses we will no longer use the app. Even talking to customer service they see that the company we used only charged them X amount of dollars but we were still charged a higher price after being told we would get the difference back before our booking. I don’t know why they are changing their prices and charging more now or no longer giving us the difference back but we won’t use it anymore to book since it charges us extra. I recommend anyone that uses this not book through them before checking with the actual hotel/airline/car rental first, they almost always have a much lower price if you go directly through them and not use this app. Even if the Expedia employees or other employees say you will receive the difference back you will not.
Lack of transparency
by Techno geezer on 2022/05/15 15:57
When I called the hotel in Austin about our rez, was informed a third party called ‘get a room.com’ had booked it. ‘Get a room’ scammed me in the past, they are vile. Now I find out Expedia owns ‘Getaroom.’ Never again Expedia.
Very easy to use
by ruthiebhappy on 2022/05/15 14:49
We use the app for booking on the fly as well as planning whole trips. The only reason I can’t give it a five star review is this: if you experience a problem with your accommodations getting a refund is very difficult.
App & costumer service could be improved
by Ed1road on 2022/05/15 14:43
After lots of tries and struggles with their virtual assistant, Expedia finally listened and they were able to help me solve the problem that they had caused themselves due to a bug in their app, i have updated my negative review to be fair, but I belive their app should be less buggy and there should be an easier way to speak to real person when you are in need of costumer service, because as of now It is very difficult.
My personal traveling agent!
by CRT269 on 2022/05/15 14:32
Love this app! Been using Expedia for over 10years and has never disappointed me! I love the benefits from been a gold member🤩🙌
Thrifty car rental
by sylvia-shuhui on 2022/05/15 01:26
We wait for half hour to check in and another hour for the car. They keep telling us cars are waiting to be washed.
best planing app
by chris.sancho on 2022/05/14 23:53
5stars. I love that Expedia is so easy to use
Econo Lodge Dalhart TX a Reasonable and Affordable Stay
by Scsrletvoice on 2022/01/14 13:04
I chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice.
Not a great stay
by Uoflou99 on 2022/02/20 12:54
Let me say I have stayed at this hotel before. Last time which was several years back this was a 5 star stay. I am being kind with my 2 star rating. Good breakfast and a very friendly guy named Chris at the front desk made my check in process better. Let me say from the first moment I entered room many issues came to light. There was a dim LED bulb almost burnout out along with one constantly blinking. In the bathroom one of three was out over the sink. After using the toilet I flushed and it came up to the rim. I thought I will let someone know about these when I went out. While taking a shower noticed water didn’t drain and was above my ankles. I thought great. Went into bedroom portion of room and noticed and odd bug flying around landing on tv. I caught it with a tissue and disposed of it in trash. I reported most of the issues and they were mostly resolved by the next afternoon. Next thing I noticed while sitting in living room as I was in room 314 that there was popcorn and seeds all around the corner end table and I never had popcorn. To sum this up rooms are not cleaned properly and maintenance is not inspecting any of the rooms unless reported. I would put someone in charge that was making people provide a ( star Service consistently. I talked with Chris at the desk And apparently he has been there 21 years. Recommendation is promote this guy to general manager as he knows the hotel way and think he could revitalize.
Worst company I’ve ever dealt with
by Iraqivet03 on 2022/04/25 18:14
Well I guess I should start in the beginning, booked a round trip flight to Warsaw poland from texas. Got the insurance just to be safe. Flight there was changed so to the airline having delays, no problem. Decided I needed to come home early and contacted them to change my flight to a earlier departure date. Bye about one month. After spending over a hour on the phone with them because the app would work, they told me it would be a additional $4000 for a flight home. Not a new location just a bit earlier flight. Needless to say I did not do that and was able to get a ticked through another app with only 4 days lead time ( same I gave Expedia) for $1100. Now that I was home safe I contacted Expedia via oh as once again the app wouldn’t work. Told the lady what happened and that I had the protection and I wanted to cancel my return flight that still was a month away. She said no prob and would calculate my refund. It would take 3-5 mins. 47 minutes later she gave me the info that I thought was unacceptable but it is what it is right. Confirmed and ended the call. I had a missed call 5 minutes later to tell me that she didn’t finish and I would have to call back again. So I’m writing this as I’ve been on home for yet another 37 minutes and have got nowhere. I will never use Expedia again. Horrible customer service. It’s bad when I’ve had better customer service in a war zone
Hertz Dublin
by I'm grateful 30 on 2022/04/12 12:04
To who this may concern. I had this booking for months. Two days prior I call hertz to change my credit card number I wanted attached to my rental. That was done with out problem. I was assured by hertz that my reservation was intact and all was well. We’ll I arrived at the hertz desk in Dublin and my booking was cancelled. There were no cars and my reservation was not to be honored since it was for the day before. We’ll and honest mistake as we took off on the 9th landed on the 10th. They said the new rate would be 3.5 times what the rate I had would be. I was so furious I probably wasn’t nice but anyone reading this tell me you would just be completely charming when your rate for 3 week rental went from $935. to $3240. That was robbery and I said as much. They then wouldn’t rent me a car. Which was a lie since they had just told me they had no cars after quoting me the new rate. I was standing there stranded. Horrible. I will never deal with Hertz Dublin ever again. I heard they went bankrupt last year. Not surprising when you treat customers like that. I have come to Ireland for 40 years as we have a farm there. The Irish do not do business like this especially when tourism is so important to the economy. All the Irish know this and act with hospitality unparalleled except hertz Dublin airport. They missed the memo. I will walk before I ever give the a $ or Euro to Hertz Dublin ever. I suggest to all reading this that you not give Hertz Dublin your business.
Bug keeps choosing random dates
by SouthernGypsy on 2021/05/12 21:38
In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.
It’s a dump with homeless people around the place sleeping
by review nightmare on 2022/01/30 18:13
I can’t believe that they gave me a key to stay in the room they gave me. I have pictures of all of this and spoke to the staff which weren’t much help. They were just state that they’ve been working on that issue for quite a while and hope to get a new system soon etc. I wouldn’t offer this room to my worst enemy. Neither TV worked in the suite. The cabinet that surrounds the bathroom sink was gone I looked at the floor the top pieces of wood were missing. It says it’s kitchenette it offers two plates two bowls to dessert plates, not one fork, not one knife, not one spoon, not one frying pan not, one sauce pan.I had no telephone my second room and it took almost 24 hours after asking for times for the phone to get one. I asked for an extra blanket on my first night I never got one. Both TVs went ON by themselves between 3 and 5 AM in the morning in both of the rooms I stayed in. There’s no Wi-Fi it’s so sporadic it’s nonexisting. And their TVs are one off of Internet so when you don’t have Internet you don’t have TV the TV buffers 90% of the time you’re trying to watch TV. Then I wake up and I have a water leak in the bathroom Says that it offers a hot breakfast it does not. All they offer is a .50 Cent pastry & a very small glass of orange or apple juice. You don’t feel very secure because there’s only the door lock there is no additional lock on the door so the the staff can’t come.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Disappointed but would go back
by Dave the Photo Guy on 2021/09/28 20:20
I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Bereavement flight
by Captain of the Prow on 2022/02/06 06:43
I spent seven hours on the phone trying to book a flight to Oklahoma City from Seattle seven times it let me put in all of my information and click on the last step of purchasing 7 times it “thought” for an hour and reminded me that I could still purchase it but it still wouldn’t let me purchase it! Seven times and then I went to FedEx to use a computer thinking maybe it was just because I’m on my iPhone… Number eight number nine it said sorry it’s down on our end or something to that effect!So I called my daughter let her know I was having troubles she was working so she said she would help me the next day but she didn’t have any problems with the app but I wasn’t sure if she was talking about Expedia Si downloaded the Expedia app and it actually worked. Now I’m having troubles lining up a car rental for the week.. and Expedia isn’t saving me any money on that I was so stressed out today trying to freaking book that flight! I helped build the Expedia campus I’m a high-end finish carpenter and I did over a years worth of work on that campus for all of their kitchens all of the high-end cabinetry pantries the siding inside on their collaboratives all of the work I did in there and the first thing I tried to use Expedia for…Turned out to be a big fat flop full of stress. Very disappointing!
Easy To Screw Up Reservations
by thenumbercruncher on 2021/08/05 12:41
Update: They never update this App in the way they need to. Please read below. Honestly it’s frustrating how they organize it. At this point, I’m going start using Booking. I only use the App for hotels. Their changes to “Trips” is too confusing now. It used to show hotels and flights reserved in chronological order. Now they’ve put so many other things in it, it useless and confusing. I keep going to the wrong hotels. The way the App works makes it easy to screw up a reservation. I meant to book a flight for my wife and because the App is so speedy my name went on the ticket. I couldn't change the ticket name once the error was found. At least a website is step-by-step eliminating errors. Then there is the issue of queen and double beds with hotel rooms. There have been so many instances where the hotels say I reserved a double bed room. :( Booking airline flights is a headache now. First of all not all airlines are listed on Expedia, resulting on it being better to go onto other travel websites. Then the website recommends using unpractical flights. For instance a short 1 hour flight can turn into a 10+ hours flight just to get cheaper airfare. At this point I've taken to using other websites for travel
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
DO NOT trust what you see on pictures.
by JM11992 on 2021/07/08 13:54
We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible.
Disappointed
by gpmortgageguy on 2021/12/09 13:40
I have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else.
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Horrible customer service
by Jordan n litt on 2021/12/13 05:26
My family has been a customer with you for years and now that I want make an extension on my trip they start to act sloppy and inconsistent. I called you today at roughly 6:20 pm est. and finished our call at 7:00pm est. this call ended in me wanting to talk to a supervisor but was told I had to get a call back because there were non available at that moment. This was perfectly okay with we especially because they said I would be getting a call that same night. But it is now 12:18 pm est. and I have not received a call back from you I have been left aggravative and dissatisfied with your customer care. To add on top of the aggregation that your representatives and supervisors have left me with is now my lack of trust. I was also on the phone with the supervisor last week and as I was gonna make the change to my trip they stopped me and kept saying that they strongly suggest that I wait to make this change as they predict that within the next few days after that phone call there will be price drops. As I tried to go on with my change they kept insisting even more. With this I was left with much higher prices and your poor ability to satisfy the customer. I don’t know how I would feel booking with you guys any longer.
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Canceled flights and empty promises
by Lion out of Africa on 2020/12/16 23:42
We recently book 5 international flight tickets through Expedia on Virgin Atlantic. Virgin canceled one leg of our trip from San Francisco to Johannesburg. The 1st leg from SFO to London was canceled. I received an email notice from Expedia after which I contacted the customer care number being a Gold member for years now expecting a smooth solution to the problem. After multiple calls spending more than 7 hours on the phone and being promised every time that our case is in good hands and that Expedia will send us email confirmation informing us about an alternative solution. I’m still waiting and did not receive any emails with alternative solutions to our canceled flight. The only email I did receive was confirmation of the cancellation of our bookings after my call with a representative today. Very disappointed in the way our case was handled, the empty promises by representatives with no solution to our canceled flight.
Rental Car
by disappointed in expedia on 2021/10/09 02:39
Do Not Use GreenMotion Rental agency. We rented a car from this company several weeks in advance. I called two days before to verify rental. Upon calling placed on hold. They said 4 callers ahead of me. I waited. The waiting machine told me 20 minutes. 1 hour and 10 minutes later I finally got the phone to ring. It rang twice. The the call ended. I called back and went into the waiting line once again. This time it was connected to an “agent”. He guaranteed me my rental was good and ended the call. The day of my trip my plane landed and I called the company. They told me to proceed to the off site rental area. We did this and waited with another group waiting for the same company. As other agencies came and went we soon realized we were in trouble. We called and received an answer. The agent asked if this was for Miami, some other place and Ft Lauderdale. It said Ft Lauderdale. The caller then transferred my called and the call ended once again. I would eventually get through. They told me they would contact the driver and he’d be on his way. We kept calling and received no more answers. Finally a fellow rental agency called the “the driver”. We were then told the agency was closed and they would not be coming. We called and waited for 45minutes to an hour. Do not use GREENMOTION
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
Angry Customer
by 3330RON on 2021/10/22 11:42
This was the worst experience of my life. First it was a glitch in the system after booking through my Expedia account/app which I’ve had for years. There was a (unknown) woman’s name on my account/app and the same name was on my hotel reservation after I booked and payed. After going back and forth clearing that up (with Expedia) I decided to cancel the booking because of the inconvenience and (what I felt was a possible breach of my personal information). I did this the same day. Expedia told me that they wouldn’t charge me for my cancelation but to check with the hotel to see what their charges were. I called the hotel and the manager promised me that I wouldn’t be charged. So I hung up with the hotel and called Expedia back to cancel. After canceling I received a email (from Expedia) explaining that the hotel charged me a fee ($468). So immediately called the hotel to talk to the person that promised me that I wouldn’t be charged. He explained that they never received a payment and that Expedia has the funds. This all happened within a few hours (of booking and the complications) now Expedia doesn’t recognize my itinerary number because I just canceled and I can’t get through to a representative. I will never do business with this company again.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Not happy
by Kenny Lampro on 2021/09/25 13:12
Well first I came into Hertz from a third party (Expedia) and thought I had already paid for it, as well as paid for extended collision insurance. No that’s not the what happened! I knew I had to show license and proof of insurance but had to rescan my card and add $32 per day for the extended insurance. Not the $10 a day that the website said! Ok I guess I should be so surprised! Now I am told to go out to zone 2 and pick any car from that area. I am intercepted by an employee that looks at my paperwork and sends me over to where they are cleaning and taking back other car’s! I go over to where she sent me and another girl grabs my paperwork and throws it in the trash! God I was so mad! I then grab the paperwork out of the trash ask another man where I should go to get my car and he points back to where I first came from. I decided to just jump in the first car in that area that had a 2 on the sign. By then all the people that where standing in line in back of me were getting into the cars and ended up with what was left. It was not a smooth experience at all! Poor actually I would say! Train your employees please! We are your customers and it is how you get paid!
Glitchy
by Kikilouie51 on 2021/07/02 21:35
I used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again.
What has happened to customer service?
by Dart62 on 2021/05/31 19:33
Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“. Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day! When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue. Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore! I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them.
Lost a hotel night
by SB Local on 2021/10/13 00:45
I booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day. Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future.
Is this FRAUD?
by gamegroomp on 2021/06/17 23:26
I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!
COVID
by dc_power on 2021/07/08 21:38
I recently found out I tested positive for COVID. So I called to cancel a flight reservation that I made through Expedia on Delta. Since it was a basic reservation with no “travel insurance” (what a scam that is) they screwed me out of $384, even though I could prove COVID easily with my test results, and I wasn't randomly canceling my flight. The best they had for me was call Delta who of course after 2 hours on hold said call Expedia. This really shows what kind of company Expedia is. Even in the worst pandemic in 100 years, if they can stick it to you they will, COVID or not. I’ve used them for many years and as they got bigger, they got worse. At this point I don’t see that Expedia brings any value to the table, and I will never use them again. I’m vaccinated and I most likely have the Delta variant of COVID. The effect is like a bad cold, I could probably travel and get away with it. I presume that going forward my situation will not be that unusual. I’ve chosen to do the right thing anyway even at the cost of the ticket, sadly Expedia isn't capable of doing the right thing. Had I booked directly with Delta I could have canceled for COVID. Do yourself a favor, go to the airlines directly cut Expedia out of the picture.
Do not use Expedia
by DCurtt on 2022/05/24 13:24
I recently traveled to Peru and purchased my flight tickets through Expedia. When I received my itinerary, they had a section labeled “before you go” with information on what I needed to do before leaving. In this section there was a link to a website with Expedia’s logo at the top that advised me on COVID testing requirements to board my flight. Here I was advised to get either a PCR test or rapid antigen test. I got the rapid antigen test, and was turned down at the airport and informed by the airline I needed a PCR test, when Expedia told me that an antigen test was sufficient. I got a PCR test and the airport and purchased another plane ticket. I contacted Expedia for a refund on my original flight and was informed they were going to process the refund for my original flight. A week later I get an email informing me that my refund was denied. I contacted Expedia when I got back to the untied states to get my refund and they refuse to take any responsibility for the situation. This is a 20 billion dollar company that is refusing to refund a 25 year old for less than 300$. This is immoral and I will never use this travel agency again. Don’t waste your time. Search for your flights via google and buy your tickets directly from the airline.
Horrible Customer Service
by Dont do it 5000 on 2022/02/22 21:10
Expedia canceled a segment of a flight reservation for a member of my family. Never requested the cancellation nor did Expedia tell us about the cancellation. Discovered it after arriving at Denver airport to fly to NY. Learned 3 of us had reservations, but not my son. We had all flown to Denver, but Expedia canceled his flight home from Denver to Chicago. He had a flight from Chicago to NY, but was apparently supposed to hitchhike to Chicago. We had to scramble at Denver to find him a flight home on a different airline. Airlines won’t help because you booked with Expedia. Good luck getting assistance from Expedia while stranded in an airport with flight time fast approaching for other 3 family members. Repeated calls to customer service were ignored. Expedia took my money and then failed to deliver flights. Ignored requests for a refund. Don’t use them for anything but price comparison information. ALWAYS book direct with airlines or hotel. Expedia customer service call centers are in Philippines and language issues are abundant if you can even get someone on the phone. Don’t do it!! You can get the same price by dealing direct and if you have a problem customer service may actually serve the customer.
Unreliable
by hvmmarques on 2022/02/08 22:12
I book several flights with them, they changed it to a time that didn’t fit to my schedule, I asked than to change dates, they charged me a fee which I accepted to pay (usually they ask for 72 hours to complete the transaction), I waited the period and returned to check if was everything fine with my flights.. for my surprise it wasn’t, they said that the price changed and therefor I needed to pay more, which I accepted and asked again to issue the tickets, waited 72 hours again and called them back, for my surprise the flight wasn’t ok, the price had changed again, I accepted the change and asked to issue the tickets, waited 72 hours and called again! If I say to you that my flight tickets wasn’t issued again, would you believe?! I had no more flights available on the day and time that I chose before! As I have to fly… I accepted a new flight with 4x the initial price offered to me!!! Believe it or not! I will pay but and will need to get into a litigation process with this terrible company! If you don’t want loose your time (each of the calls, I spent more than 1h 30m with their staff) and money (as they don’t deliver what they sell), don’t buy from them!
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Irritated and not ok
by irritated and not ok customer on 2022/04/14 11:21
I’m giving them a three star, because I have never had a problem with Expedia until this trip. I booked a flight to Mexico, and according to my airline Expedia is the one who messed up on posting the wrong time on my trip. Expedia reached out to me to either cancel or confirm that trip, because it was a day early I had to cancel. Later I get a confirmation stating I was going to travel, I contact both Expedia and the airline and no one can help, putting everything together I didn’t realize it was Expedia‘s fault. I decide to leave it alone and just by myself a one-way flight to Mexico and keep the existing returning on back. Beware!!! Because I didn’t take the flight going to Mexico, they decide to cancel the one returning back, and according to them they can’t do anything about it because I had a no-show even though they knew that I was not going to be able to make it through to them messing up on my flight. So now I have to buy a round-trip out of my pocket and they can’t even reimburse the one they messed up in
Nightmare trip from Springfield Illinois
by lqqqk on 2021/12/15 15:46
I booked a vacation from Springfield to Cabo San Jose Mx all inclusive Barcelona Gran Faro San Jose for 3. My daughter is special needs and will not wear a mask she has all her shots. The attendants at the airport told me to get on the flight with my friends and she would get it cleared through the Airline and her and my husband would be on next flight. I was crying I need not want to leave them. When I arrived at Cabo I got the news that were not going to come. I was devastated I called Expedia several times and they were unable to help me get back home the American Airlines said it would cost me $3,000 or more for a ticket home I was stuck 7 days no family the suit case I received was my daughter nothing for me. I had no makeup, no clothes,no medicine, no toothbrush, nothing!! I had no money my husband had it. They did sent my luggage 4 days later and when I got home they charged me for 3 bags $30 each. We have useful Expedia before I cannot believe the treatment I got here I was in a foreign country and no one would help me. I believe I should receive some kind of refund I will be telling everyone even the media if I don’t receive some kind of response!!
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Rating Trends
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All Versions
5.0
2,270,050 total
 5
1,987,111
 4
183,204
 3
43,204
 2
13,272
 1
43,259
Current Version (22.20)
5.0
2,258,976 total
 5
1,980,298
 4
182,198
 3
42,628
 2
12,695
 1
41,157
Version History
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