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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters. - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies. Use the expedia app and save more on select hotels and activities with a coupon for your first app purchase. T&Cs apply. https://www.expedia.com//lp/appnewcoupon
Unexceptional
by abdghe fis dvdjsn c on 2021/04/16 00:21
As I just tried booking a trip as I clicked on the complete booking I was charged by American Airlines with a price that’s not the amount of my booking nor did I receive an email or anything.
Erroneous info
by stop blocking nickname on 2021/04/16 00:06
I rented a car internationally and Expedia gave me a car rental company that apparently didn’t exist with a phone number for an online payment system of some sort. I was put on hold by Expedia for 1+ hour using two different service numbers trying to get clarity and they never picked up. Their online chat function is not even worth commenting on.
Hamptons member
by Latinlovver on 2021/04/15 20:47
I enjoyed my stay. Wonder if I could earn my point through Expedia since I check in as a guest on the app.
Expedia is a crooked company
by Saltyisthenewsweet on 2021/04/15 20:15
Expedia cannot promise you a hotel or flight or anything that you pay for. They can be kicked out at anytime by a hotel or airline and be denied services. It happened to me with my trip to Chicago and Expedia cyst service is non existent. They refuse to get you a supervisor and the app blows
No person to help!
by briela840 on 2021/04/15 19:32
Called 4 times to leave a call back number. Trying to book a flight using canceled flight credits. Unable. Computer generated call back called me back 9 hours later! First call back was at 1:00am and the second call back was at 3:00am. It then disconnected the call. I have tried twice today and both times was around 4 hours call back time, computer generated call back and then disconnect! How do you get to talk to a human????
Stolen money
by Chap1119 on 2021/04/15 16:30
They stole my money, refuse to give me my tickets and refuse to give me a refund. To make everything worse, their automated customer service is a joke and does nothing to help you and to talk to a real person, it is a 3 hour wait. My tickets were very expensive and I am now deciding wether to go to the better business bureau or just skip that and lawyer up.
Worst travel site. 0 stars. There are many better options out there
by unhappy expedia on 2021/04/15 13:52
0 stars The entire Expedia process is terrible and by the design of their phone system, intended to not hold them accountable for that or any other of their failures. It is made to be impossible to speak to a live agent and when you do they cannot help, and are all based in foreign countries so have little understanding or care for Americans. My experience, a glitch on their app that cost me money leads to me wasting nights and weeks trying to resolve without any success. Don’t waste your time with Expedia. There are too many other options that want your business.
Great app
by Just some guy u kno? on 2021/04/15 12:45
Always use Expedia to find the best prices whether it be flights or hotels stays
Majestic Punta Cana
by anit62 on 2021/04/15 12:15
1- shuttle central after 6 hours on flights very tired and they cannot find our reservation lucky I had emails and printed version and 20 minutes later got our transportation 2-Did not realize Majestic Elegance was not open But we stayed at Mirage- time to get registered was 40 minutes. 3-I had some knee issue and the room they gave use was great had a handicap bathroom helpful. 4-our butler was good -helped a lot Our booking was for adult only - but we had several families - it was ok The hotel in general need maintenance (small stuff) like ice machines not working pool tiles missing we are starting to see some of it being addressed Overall still awesome time -food and entertainment good weather etc can’t beat it we like going every 2 years
Trips not loading to app
by Kim6703 on 2021/04/15 12:10
The app is fine, but I’ve recently booked one car rental and two hotels. The hotel rentals have not been automatically added to the app and it’s a hassle to get them there. What’s the purpose of having an app on my iPad if I can have the info there while traveling? And now I HAVe to add a nickname. I’ve tried 6 and they’re already taken. Another hassle!
Meeka
by Neek 12 on 2021/04/15 08:04
My stay at this hotel was horrible. The sheets were nasty. The smoke detector was hanging from the ceiling and fell on my husbands head. The food had old food still in it. I asked for a refund, and they said that they couldn't because I booked through Expedia, and when I complained to Expedia, I could only get a visual type agent, and they would keep disconnecting. Very disappointed
Don’t ever use this to book a car/flight
by DaRealDecina on 2021/04/15 06:39
I have booked a flight on accident back in 2020 and demanded a refund the first 1 hour of booking it. The virtual agent claimed they would process my refund and I was going to be ok. A month passes by and I have never gotten my refund. $300 down the drain. Another very recent incident was in April 2021, I decided to book a car in mexico thru this app, basically I paid for the protection collision fee which was $110 right. I went to the rental place and the lady claimed that the payment thru the Expedia app didn't count so I would have to pay out of pocket again for the protection collision fee. I then decided to not pay/lose anymore money so I left. I then tried to contact expedia. They have the worst customer service I have ever been thru in any middle man app. I finally got in contact with a virtual agent for my refund, the expedia agent then sent me a email confirmation saying I would get my refund within 24hours. Still nothing. Looks like I am going to have to file a despute thru my bank and go thru this headache again.
Terrible
by Zachwilliams99 on 2021/04/15 02:19
This company is just awful. Their customer service is non existent and getting ahold of someone to answer any questions is impossible. I've given then three solid chances, they failed at every opportunity to fix the issues.
App changed my date range
by Roger- that on 2021/04/14 23:05
I got online to book a stay for the current night and I put in the date range and the area I wanted. Then it asked me to switch to the app when it did that I think it changed my search criteria and I did not know it and I ended up booking a non refundable stay for the wrong date and now no one wants to credit me. Right after I booked it the confirmation said it was for the wrong date so then I had to book another night and when I typed in my search criteria it change the dates again LOL. Beware
Worst
by Otiumvi on 2021/04/14 20:32
How can any business in the travel industry have such horrible customer service? They can. I places numerous calls with them and what do they do? Automatic callbacks at 2:45am. Wait time to get ahold with someone is over two hours. Moving on to better apps.
Meh
by meh421 on 2021/04/14 18:41
They set the stay for the wrong night and now won’t refund
Terrible customer support
by cat got your tongue? on 2021/04/14 13:45
This is THE WORST site I have ever used. I re-booked a flight with NO follow up of an itenerary. There is NO way to speak to an agent. My credit card was charged with NO flight confirmation.
Doesn’t save
by Massagetouch on 2021/04/14 13:07
Doesn’t save upcoming trip. I have to put in the itinerary # each day to view it. Something wrong
Service stinks
by JD smh on 2021/04/14 10:18
My flight according to Expedia was to leave at 7:10 am. It leaves at 11 am. Didn’t find out till I got to the airport. Also, they screwed up my airline credit that was to expire 10/31. The app works fine but the service stinks. Do your own booking or use another service.
Payment
by E-dincer on 2021/04/14 06:39
Payment options just card. For example no apple pay,PayPal or others payments options.I need PayPal 😁
Pricing
by Quinny324 on 2021/04/13 23:36
The price they stated was incorrect after I paid for my trip Been calling all week can’t get through to talk with an representative PERIOD!! Someone please help!! .
Terrible app and service.
by Hopper Hater on 2021/04/13 23:14
The app does not allow you to chat with customer service. Terrible company. Awful service. 0/10. I want to 0 stars.
Muy satisfecho
by mouses trinidad on 2021/04/13 22:25
Gracias a lo creadores de esta aplicación por darnos soluciones rápida y segura con exelente tarifa esperado que sigan la visión de expansión
Disappointed
by expedo on 2021/04/13 21:34
When you show a few vacation places in the area I want to visit I click on it get the app but can’t find the resort only your company
Horrible Service, Didn’t Tell Me My Flight Was Cancelled, Refused to Help
by moneyball32 on 2021/04/13 21:26
I will never use Expedia again. They failed to tell me my flight was cancelled, said it’s not their responsibility and I should check with the airline directly every day to ensure my flight is still good. Funny part is, I actually DID check with the airline, which said all tickets booked through Expedia HAVE to be dealt with BY EXPEDIA. What’s even better, is I contacted Expedia a month before my flight and informed them that I heard my flight had been cancelled. They ignored my attempts to contact them and told me on the app the flight was still good. When I called to complain after spending 36 hours in an airport looking for a new flight, they said it’s not their fault because I didn’t contact them. When I provided proof that I DID contact them, they said they were not responsible to help me because I was 4 hours past the 48-hour notice of flight cancellation (but again, I DID NOT KNOW FOR SURE MY FLIGHT WAS CANCELLED BECAUSE THEY TOLD ME ON THE APP EVERYTHING WAS FINE). To sum up, Expedia took my money, Sid not provide me with the promised service, when I proactively asked for help, they not only ignored me but straight up lied to me and told me my flight was still good, then blamed me in half a dozen ways why it was my fault, when I provided proof that all of those things they accused me of were true, they told me to find another booking agency in the future if I don’t like it. They are useless. They admitted that they have no liability once you initially book—even if they book the WRONG thing, that’s on YOU for not checking with (a) Expedia, (b) the party directly that you’re buying from and (c) God himself. They have no responsibility to get things right or help you when you ask for help. Their only job is to take your money and send you on your way (even if it’s not the way you asked to go). For your own sanity, use ANY other booking agency but Expedia. Straight up criminals over there.
Canceling
by QueenOfRome on 2021/04/13 20:48
I am trying to cancel a flight signed up under someone else’s email. I can’t even chat with an agent bcz the trip isn’t booked from my account, although my name IS on one of the tickets booked. I also have been unsuccessful in calling, even by using the international number. I would love for someone to actually call me: (860) 428-4464. I am currently in Mexico.
Not useful
by C.N.Cross on 2021/04/13 18:08
Booked a night at Best Western, I was turned away under the false claim of having no available rooms and they refused to refund me and there’s no way to do anything about it through the app used to book the room; they are essentially complicit in theft. Nope.
Customer service non existent
by Tunadave on 2021/04/13 14:28
Three hour call back and it never happened, disputing charges on my credit card
Great Service
by Cyrus Barker on 2021/04/13 13:58
We’ve just traveled from the west to the east across the United States. We used Wikipedia the hallway along the journey. I would never travel again without it. I highly recommend it as wonderful
Do better.
by hoshua matthew on 2021/04/13 05:28
You guys need a new help hotline I’ve been a good customer and fly with you guys atleast once a month but there’s always something wrong the last couple of flights and can’t get in touch with you guys
Weekend Staycation
by zboop78 on 2021/04/13 02:41
Upon arrival the front desk clerk was very nice and helpful. At first impression of the 2 bedroom we were quite happy but then started to notice the first night that we had no toilet paper and only one towel. As we called for supplies from front desk they were quick to respond but then the upstairs apartment had a crazy party the entire weekend and ended up complaining about that all of the second day and night, the noise did not subside until Monday at check out. All in all I think the room should have supplied correctly and the issue with upstairs should have been taken care of more efficiently.
They get my 50/50
by #Misscindy on 2021/04/13 02:33
The ease and prices are wonderful. However, when I have to call them I’ve had to hold almost 2 hours. With todays technology and employees being able to work from home. I can’t figure out how this is acceptable.
Simple way to book everything.
by Mataay on 2021/04/13 02:11
Booking made simple. It’s that simple.
Worst customer experience
by Borisensx on 2021/04/13 01:56
Tried to book a hotel. Expedia said there was an error and did not book anything, but they’ve successfully charged my credit card. Was 56minutes on a phone trying to talk to a representative and then gave up. Better to go somewhere else
Never using Expedia again
by PMicheal on 2021/04/13 00:07
I booked a hotel for the weekend of Valentine’s Day. Everything was booked and payed for, then a week before my trip my reservation got canceled without my knowledge and with no explanation. When I tried to contact Expedia about this issue they told me it was the hotels problem and that I should contact them to get it resolved. And the hotel told me that they didn’t do anything to my reservation and that Expedia needed to handle it. Needless to say neither parties wanted to take responsibility and neither of them would give me a refund for the room that I ALREADY PAID FOR. I will never use Expedia again and I advise you to do the same if you don’t want to get robbed of your money or room. P.S. Since my reservation was “canceled” not only was I rejected a refund. But I didn’t have a room for my Valentine’s Day weekend. And the only thing they could recommend to me was to buy another room and a different rate, a higher rate for a lesser room. Unbelievable.
Not very helpful
by teatea123123 on 2021/04/13 00:01
Not very helpful
Rental car
by Bobjess3 on 2021/04/12 23:55
I got a rental car for a reasonable price when everyone else was either booked or charging over the top fees. Thank you Expedia!
Basic accommodations, needs some love.
by Bossandrew123456789 on 2021/04/12 22:59
I had to book this location as a last resort for Parent’s Weekend at Texas A&M. I say last resort because the rate was 3x’s the regular rate & the entire city was booked. I get it- supply/demand, should have planned earlier, they are a business, etc. But, it is hard to stomach paying a luxury hotel rate for this hotel. The rooms are outdated & showing their years (rusted/stained tub, paint chipped all over, stains on everything, musty smoke smell, broken old alarm clock, and a toilet that literally ran for 10 mins every time you flushed it). The pool was locked and clearly in need of some TLC. That said, the location was great (across from the University & we could walk to dinner at Fuegos!!). In the end, we hoped that they made enough money over Parent’s Weekend to fix the pool or slap a new coat of paint on the place. If you need a cheap place to stay (charging regular rates), don’t care about aesthetics or extras, and nothing is going on in town, it could work.
No customer service
by I995impalass on 2021/04/12 22:16
If you use the app and have any issues with the booking, be prepared to not speak to any customer reps. Calling and getting ahold of anyone is impossible. Using the automated service is a joke. I cancelled a room with the hotel and was still charged by Expedia. Attempting to reach anyone for a refund has been the worse. On hold four times for a minimal hour each time. The time I have wasted attempting to get a refund, I could have made working just half the time I spent on hold and searching the web to find resolutions. Zero star rating, if it was allowed.
I regret booking with Expedia
by Happy 2play on 2021/04/12 20:35
I need some one from Expedia to call me ASAP 641-241-4567 This is unexcitable I booked a package flight , Hotel and car , and I now noticed the returned flight is not want I booked ... this is urgent I need a call back ...
Terrible customer service experiences over last 2 yrs
by JMT1187 on 2021/04/12 20:31
Many mixups w/ reservations they resulted in extra $ paid & high levels of stress that impacts the enjoyment of the trip. It seems they try to cover their own bases vs. providing good customer service
Never again
by Ritchiec3 on 2021/04/12 19:19
Made a reservation, bought travel insurance, canceled trip, no refund. What a joke, but will never use Expedia again! Fool me once!
The worst company for light booking
by Makatous on 2021/04/12 18:17
Expedia is the worst company and customer service you will every see.
Great!!!
by JMarie19883675 on 2021/04/12 17:27
Great hotel they really helped me out from getting stuck to having a place to stay last minute they hotel was quiet relaxing and not far at all from seaworld family friendly hotel and the front staff very knowledgeable
Cheated me
by Teddy G321 on 2021/04/12 17:10
Never got my refund after I called and sat on the phone and was told I would be refunded my money and points...
Poor Customer Service
by nvrusingexpediaagain on 2021/04/12 16:19
2+ hour wait times, can’t talk to anyone. Everything expected to be done by texting a bot. Receiving a refund from them is next to impossible for something we didn’t even use.
Ms
by Gubvia on 2021/04/12 11:39
Your service is excellent and reliable
Great company. Absolutely love it.
by Porteño_Futuro on 2021/04/12 07:55
I've been using Expedia since I was 17 years old (I'm 22 now). Expedia has helped guide me in exploring and visiting awesome places. And the Expedia rewards points that I've managed to both save and spend totally helps out. Expedia is my #1 travel site to go to.
Excellent
by Scorpio1171 on 2021/04/11 23:31
Very convenience, easy to use, and notify you update.
Frontier airline
by iam.chino on 2021/04/11 22:37
Iam very disappointed with expedia ,frontier airlines oversold the flight and left me without reservation of my vacations
No customer support
by nomad109 on 2021/04/11 21:57
Can’t reach anyone for help with my travel booking. Phone tree just says sorry bye and hangs up. I matter what line I call
Nothing works!!
by jjkingskid on 2021/04/11 21:20
Trying to cancel my trip and nothing is working.
No flexibility for change
by Celisabel on 2021/04/11 19:43
It makes it easier to cancel than do upgrades or make changes
Terrible
by bvdh13? on 2021/04/11 14:46
I was trying to make a reservation, but didn’t have all the information I needed at the time so I stopped. A couple days later I booked a hotel. Found out two weeks later they billed me twice! I was asking for lower price so took the non refundable choice. They will not refund one of the rooms telling me it was the hotels choice. I called hotel and they said it was Expedia, they have done this before! Last time I use them!
Free parking
by jacNjack on 2021/04/11 14:36
Nice, clean, and comfortable. Only a little over four miles to Syracuse University. The best thing is there is ample amount of FREE parking.
Fox Rental Car
by ESC46 on 2021/04/11 13:39
Non fundable my flight was several hours late. I can not reach anyone at Fox. Hours waiting on line.
Beware of duplicate bookings
by eyore66 on 2021/04/11 13:29
For some reason I was bumped off the website, so I signed back in. There was no indication that my previous booking went through. When I showed up at the hotel, I was informed by the hotel staff that I had 2 bookings there. I am still battling canceling the second one.
CAREFUL - App glitches and adds wrong dates
by Houstonlaw on 2021/04/11 09:33
Mobile app is very glitchy. You can choose one date initially and then by the time the hotel is purchased another date gets inserted. And then when you try to fix it they have a “gotcha” that the purchase is nonrefundable. Then it is impossible to get anyone on the phone and their chat service says it has been discontinued???
Terrific and wonderful bedding
by Exciting and thrilling on 2021/04/11 04:52
Clean and nice. Receptionist very helpful! DO NOT MISS THE MEXICAN RESTAURANT in back of the subway sandwich shop! OMG the food is incredible!!! True authentic and delicious! And very friendly .
Poor costumer service
by nzbanahaha on 2021/04/11 01:27
The costumer service is horrible,I had a really bad experience with Expedia.They cancelled my flight without noticed me , they did not call or send an email to tell you that they are cancelling the flight.There were no reason why they cancelled the flight.I would never use this agency to buy my flights or reserve a hotel. I recommend you to buy your flight ticket directly to the airline.
Joke
by still waiting d on 2021/04/10 23:55
Don’t use Expedia
Virtual agent bad customer service
by Didnt fall for the scam on 2021/04/10 22:28
Y can’t u put where to cancel your bookings on the app. Why should one need a virtual agent to cancel bookings. Refund my money. I cancelled my booking on time and you still charge me
Great!
by saguaro hot AZ on 2021/04/10 21:11
Booking room at the Sonesta was a real saver. After flying internationally and being in the air for 12 hours we needed some rest at night, to recover for our next flight in the morning (to reach our final destination). The hotel location is very close to the airport (LAX). There is a shuttle available that takes you to and from the Sonesta which goes every 20 min. The hotel room was nice and clean. Nothing fancy, but satisfying for all our basic needs that night. I do recommend it!
My stay at Marriott Courtyard UAB
by Rod682 on 2021/04/10 20:05
The hotel was nice and clean and the people were friendly and helpful. The hotel is very convenient to UAB Hospital. The only negative was: we stayed two nights and no one cleaned or even made up the bed after our first night. A small disappointment. I would stay there again.
Don’t believe the 24 hour cancellation policy it’s a lie.
by Brad Benton on 2021/04/10 17:02
I book a trip for 5 January 12 and 15 hours later on January 13 I cancelled the trip so to Covid. I was told it was all cancelled and I would get a full refund. They told me hotel refund would take 7-10 days and flight would take 10-12 weeks. I received my hotel refund in in that time. I waited 13 weeks and then called. They said I didn’t cancel my flight. I have called 3-4 time and keep getting the run around. 1 worked I talked to said I see your refund and you did cancel with in 24 hours. She said the first person did it wrong on are side. Sent my claim to another department. I would not use this company if you think you might have to cancel.
Awesome
by ShenSao on 2021/04/10 16:38
This is my favorite place to book for flights.
Can’t add children
by marksven on 2021/04/10 16:11
For months now, when trying to book a hotel it asks for the number of adults and children. When pressing the + button for children, it increments the number of adults instead. How is this not a high priority bug to fix?
All I want is to book a room.
by Music City Carpet Cleaning on 2021/04/10 14:56
Jesus, I have spent twenty minutes just trying to print the address of the hotel. I don’t need the app, I don’t need an account. I can’t seem to sign into my account and my printer locked up trying to print the email. Hey Expedia why can I just not print the hotel info, think god I still have pencils.
Family trip
by millionareblackidz on 2021/04/10 05:58
Cambria hotel deserve a 5 star . The room was clean . All guidelines was follow for covid 19 . Pool was open and had decent hours to go. I would use this hotel again.
Worst customer service ever!
by bull#%^t on 2021/04/10 05:39
I booked a room on Expedia and got a confirmation #. When I drove to the hotel they had no record and told me they were full. I tried to get help on the chat line and waited for over 30 minutes! I then tried to call customer service and waited for over 60 minutes ! This is totally unacceptable and will not book with Expedia again if this is what to expect!
Ripped off again
by rubberduck52 on 2021/04/10 02:26
This is the second timeyou have screwed me on a reservation I’m writing you to let you know I will never look to you people for reservations again
They’re literally stealing money
by john1739266 on 2021/04/09 22:28
I’ve had the worst experience with expedia,they basically trick people,I couldn’t stay the hotel I reserved and payed from this app,and I had to solve this problem in order to not stay on the street,I called the customer service and had to wait for 4 hours and they just gave us a cheap hotel which we didn’t even wanna stay,but it was 4 am so we had to accept it,it was unbelievable situation,customer service never helped they just take our money which we payed for vacation and they gave us a cheaper hotel. Never ever again.
Redroof inn
by Smillerrr45 on 2021/04/09 17:55
Clean rooms and great employees. The beds aren’t as soft as I needed but lovely rooms.
Terrible service
by Simba22d on 2021/04/09 16:57
Made me wait for hours after I couldn’t cancel online because of what they say “a glitch” never again will I use them
Very poor
by Trailnshow on 2021/04/09 16:48
Bought tickets through Expedia. No ability to access account after purchase. No provision of flight confirmation the day before the flight. Had to download individual airline apps to echeck-in and obtain boarding passes.
Reloading, Having to Start Over!
by fwoom on 2021/04/09 16:06
I don’t know what it is with so many apps these days, but it’s extremely frustrating to start a search for hotels, or whatever, click away for some reason, and when I come back moments later, the app reloads and I have to start all over again from scratch! Deleting and moving to a platform that doesn’t reload itself if I have to switch away for some reason.
Amazing destination!
by myndip on 2021/04/09 14:11
The hotel was so much more that I expected. Nothing like the “big box” hotels. It was so clean, friendly staff, great location. This will be our GO To spot in the future.
Using for over 20 yrs
by Rudabaggy on 2021/04/09 01:26
Started out using Expedia literally over 20 yrs ago. I have used ever since and am a frugal traveler so always looking for the deals. Love Expedia and their customer service has always been great if there is a problem! Book in peace!
Farm and Swim getaway
by BulldogJPB on 2021/04/08 23:55
The Fairfield is a perfect, on-site, newer property that makes enjoying the Fair Oaks Farm experience a family fun vacation. The pool facility is great for kids, spacious rooms and easy access to/from farm area.
Customer service
by Ecc1980 on 2021/04/08 22:12
3 phone calls, 4+ total hours, just to book a flight using airline credit. Shameful.
Good deals.
by Cage a monkey on 2021/04/08 19:31
I think I find pretty good deals on this app. I’ve only had one problem and they handled it quickly. I use this app almost every time I stay in a hotel.
Nightmare Vacation
by False Revews on 2021/04/08 18:49
Ok My husband and I used Expedia to book hotel in base a Exprdia reviews. The hotel St Agustin in FL we books was rate 4 (Great) When we check in go to our room the carpet was showing stains everywhere bathroom smells so bath door in the back full of piss. Manager in the hotel very upset because my husband write a review so she was no willing to give another room saying we need to do through Expedia so we was obligated to live before not getting any money back after pay $100 for every night. Now Expedia not respond never respond to any of our complaint and the Manager in the hotel refused to give any money back. If you going to St Agustin in Florida NOT STAY IN ST AGUSTIN INN and verify hotel reviews NOT in Expedia the are not real. is a nightmare.
No package deals
by lovevegad on 2021/04/08 17:16
I have booked several Vegas trips in the past flying out of tri city’s airport in eastern Tennessee now it says there aren’t any flights . But if you just look at the flights only it will show them to you. But no package deals!
Hotel confirmation
by Arniello P on 2021/04/08 11:35
I book a hotel with confirmation and a week later. It’s saying on the other page after scrolling it that it’s not available on the date I selected and when I call the hotel my name is there. Totally dissatisfied.
Reoccurring problems
by Chrisgonebad on 2021/04/08 08:36
At check in there’s always an issue with the check in dates, usually close to an hour before resolution! Last 2 hotels informed me that my room would’ve been cheaper not using Expedia!
Awesome customer service
by KK Maddox on 2021/04/08 05:01
Front desk agent was very helpful and patient and it is greatly appreciated! Keep up the great work!
Yes
by evoxjus on 2021/04/08 03:37
Inlove
Difficult to use point.
by rtpgsya on 2021/04/08 00:12
Somewhere it is under pay now, but never can find. The prices when not signed in are several dollars a day cheaper then signed in. The chat is useless, no one is there. I gave 1 star because than was the lowest I could pick.
Hotel nightmare
by rbarkerthrash on 2021/04/07 22:17
I tried to book a hotel on Expedia. I put in my credit card information twice. It would spin and doing but never go through. I did not get any text or e mail confirmation. We decided not to go on the weekend trip. Expedia billed my credit card. I did not find out until they asked me to rate my trip. I will never use them again.
Do not rely on Expedia
by six salty travelers on 2021/04/07 21:21
Expedia took my two separate bookings at the same hotel. When I tried to check, in the hotel combined the booking into one and did not have any other rooms available. Had to cram six people in one room.
Love the app!!
by Gorggggx on 2021/04/07 19:59
Love the app, super easy to use! Customer service, that are always their to help!
Never Booking Through Expedia Ever Again!
by Kamila0707 on 2021/04/07 16:51
I’ve tried contacting an agent multiple times and it always says there is nobody available to try at a different time. I’ve tried this at least 15 times. I tried calling and was on hold for over 2 hours and never got through to anyone. I go to the help page and it says to click on coupons and credit to use your credits. I do this and then it says that there is an error and that I need to call. They make it impossible to get ahold of anyone. This is ridiculous. I tried to do the app survey through the actual app and it doesn’t let me rate them below a 7 which is funny... survey is literally rigged. 😂
Invasive
by Mimis98 on 2021/04/07 15:58
This app tries to make You do what Expedia wants. So its NOT enough for them to sell, they also to control, like if selling isn't enough, sounds really desperate to me
Transactions
by Mucker113 on 2021/04/07 15:26
Says can’t process try again later... would be nice as to why would be so helpful it’s not too much to ask for
Crap
by Karm60 on 2021/04/07 09:19
Worst travel site. Horrible customer service. Wouldn’t recommend to my worst enemy.
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Do you want my business?!!
by UX reseacher on 2021/04/07 01:15
This. is. the. worst!!
Trip
by Mommy if 4 on 2021/04/07 00:29
Can’t find my reservations
Expedia is no longer realiable
by Ali Merrysans on 2021/04/06 22:06
You guys sold a bogus ticket to my friend the flight did not even exist and he’s still holding hoping you guys will rebook him on another flight without any extra charges.
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Bahamas Nassau Malia inclusive trip
by Aneka-a on 2019/09/11 14:43
They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with Expedia due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
WORST CUSTOMER SERVICE EVER!
by jstewarthill on 2020/09/07 02:44
I booked a trip to Vegas last night using the Expedia app which is directly linked to my Expedia account. Because my wife is not going on this trip with me I put my email address in instead of hers. I noticed that my trip itinerary was not showing up in my account so I called Expedia in after being on the phone with them for two hours I was told two different things. One, since I used a different email address when I checked out that it did not register to my account, then I was told that I must have gotten logged out of my account while using the app due to a technical malfunction. This is very upsetting because I have been with Expedia for 15 years and use them for all of my travel needs. Because of this the rewards points will not be applied to my account and I will not receive the VIP access at the cosmopolitan hotel in Las Vegas. The last woman I spoke with claimed to be at Expedia corporate and she was astonishingly rude, told me I was just out of luck and there was nothing she could do, I insisted that this is ridiculous and then I did nothing any different than I have done in the past while booking on the app through my account, she then hung up on me. I will be looking for different ways to travel, or boots or kayak maybe.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Worst travel site
by sandroiiii on 2018/05/13 07:07
Zero stars !!!. I booked a flight for April 10, 2018 from Tampa, Florida to Newark. When we got to the airport we found out Expedia had booked it for July 10, 2018. We called Expedia and they said they couldn’t do anything and that it was our problem. We had to ask the United people if we could change our flight date and she said that all the flights that day were sold out and they won’t help us , I had to ask to speak with the United flights supervisor after pleading for help, she could help us book a flight for the next day but we had to buy new tickets. Because of this I almost lost my job and my kids missed an important test that day. Once we got to Newark I made a dispute and they said they would resolve my issue in 2 weeks. I called in 2 weeks and was told that we would not get a refund and that it was not Expedia’s fault for changing the date on our flight.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Sad and frustrated
by Traveling Gramm on 2020/04/01 01:32
I waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating. Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!
Be aware before booking
by DVMA007 on 2020/07/15 23:27
I had to cancel a flight with United Airlines due to recent changes with COVID 19. Once I was booking the false information said both flights and hotel can be cancel within 24 hours of departure if there is need to cancel. As we are living in a pandemic era and changes can can occur I booked my trip. I had to cancel my trip the hotel was refunded. However the United airlines Flight was not. They kept the money saying it can not be refunded only use in another flight. When I try to book a new flight took over 7 hours of back and forth with Expedia over the phone. After everything was about to be done. They downgraded my flight from 1st class to economy and kept my reminding balance... in my opinion the are thieves both Expedia for misinformation and problematic.... united Airlines has no respect for the customer , they keep your money at all cost, lying and horrible play with the customer to make a gain only for them.... I would not suggest or recommend any of this companies ...
Worst Customer service ever!!!
by MissVick18 on 2020/02/16 13:45
I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!
Absolutely horrible.
by Mgudakov on 2021/04/03 07:38
Horrible experience. My wife and I booked an all inclusive vacation back in February. We received all the confirmation emails and were patiently waiting until our vacation week over spring break. 2 days before leaving we decided to double check that everything was set, and discovered that our flight had been cancelled. We got no notification or update and had we not checked, we would have shown up to the airport on the day of departure and not had anywhere to go. After we called Expedia to make the change and get on another flight, they added an additional day and along the process, changed our entire reservation from a honeymoon suite to an ordinary room, even though we paid for the best room in the hotel. We had to call back 4 times to get things fixed and my wife and I were both on hold for almost half the day - and each time new representatives answered and made matters worse!! We ended up losing our reservation permanently thanks to the incompetent customer service morons. WORST CUSTOMER SERVICE EVER! Do your travel bookings with another agency. These people are awful.
Many issues
by AlmostRuined on 2021/02/21 17:39
After booking our trip I quickly realized that trying to make any changes was extremely inconvenient and difficult. They offered little help in rescheduling a flight after a weather cancellation. I asked them to cancel my departure flight and was told I was eligible for a refund which turned out to be untrue. I scheduled my departure flight directly through AA which was a better option. They couldn’t help me with make changes to my check in date but some how manage to cancel my room reservation. They said they never made any changes but the hotel had it as canceled in their system but luckily the hotel staff was amazing and went above and beyond to accommodate my wife and I with no help from Expedia. I will never book a trip with them again. If you can afford to spend a few extra dollars and book your trip directly through the airline or resort or wherever your traveling that is the better option. If you book with Expedia and have any issues you have to go through them to resolve it the hotel or airline will not be able to help you. Customer service is very mediocre.
Find another company
by dizzy3368 on 2020/06/04 17:26
I surprised my wife and son for Christmas with a trip for Spring Break. Unfortunately COVID has other plans. Fast forward a few months and here we are rebooking the flight. Two and a half hours later because you have to call and can’t just use the credit they give you online, and I s as m charged $98 more dollars on CHEAPER than the original flight. The next day we receive the confirmation email and we select their seats etc. The following day an email was sent one leg of the trip was canceled by the airlines. I call the airlines only to find out (28 minutes later) EXPEDIA only created a “skeleton” reservation but never fully booked that leg. I call Expedia and 40 minutes later am disconnected after being told it was the airline’s fault and they are not booking this far out (2 months) to which I informed her that wasn’t the case because the return flight was 2 weeks after the flight in question and was fully ticketed and booked. I had already told her twice what the airlines discovered. Here I am on hold with a supervisor trying to get it straightened out and at 29 minutes and counting.
Scam
by JulietteSus on 2019/06/09 22:01
This is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all .
-10
by catharine40 on 2020/07/19 01:44
Had a great trip with Expedia about a year ago, but booked a trip thru them in February for April...covid hit and my trip was canceled. I had purchased extra trip insurance, but in an email I was assured that all I had to do was call Expedia when I was ready to rebook. They lied. I checked their online flights. I called. They could not rebook me “because of the airline.” I was transferred to 2 supervisors and hung up on. I called again, was hung up on twice, and then they called me. They wanted to rebook me on the flight I wanted but for almost $200 over their published price. Told them that since I had insurance, & they were unwilling to give me the published price for the flight, they could just refund me the original ticket price especially since I had already purchased the trip insurance. They transferred to supervisor and hung up on again. Called me back, talked to supervisor and asked for my refund, transferred to another supervisor and hung up on again. They called back, transferred again and hung up on again...it’s now been hours and they have not called back. I am now disputing the charges with my credit card company...
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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters. - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies. Use the expedia app and save more on select hotels and activities with a coupon for your first app purchase. T&Cs apply. https://www.expedia.com//lp/appnewcoupon
Unexceptional
by abdghe fis dvdjsn c on 2021/04/16 00:21
As I just tried booking a trip as I clicked on the complete booking I was charged by American Airlines with a price that’s not the amount of my booking nor did I receive an email or anything.
Erroneous info
by stop blocking nickname on 2021/04/16 00:06
I rented a car internationally and Expedia gave me a car rental company that apparently didn’t exist with a phone number for an online payment system of some sort. I was put on hold by Expedia for 1+ hour using two different service numbers trying to get clarity and they never picked up. Their online chat function is not even worth commenting on.
Hamptons member
by Latinlovver on 2021/04/15 20:47
I enjoyed my stay. Wonder if I could earn my point through Expedia since I check in as a guest on the app.
Expedia is a crooked company
by Saltyisthenewsweet on 2021/04/15 20:15
Expedia cannot promise you a hotel or flight or anything that you pay for. They can be kicked out at anytime by a hotel or airline and be denied services. It happened to me with my trip to Chicago and Expedia cyst service is non existent. They refuse to get you a supervisor and the app blows
No person to help!
by briela840 on 2021/04/15 19:32
Called 4 times to leave a call back number. Trying to book a flight using canceled flight credits. Unable. Computer generated call back called me back 9 hours later! First call back was at 1:00am and the second call back was at 3:00am. It then disconnected the call. I have tried twice today and both times was around 4 hours call back time, computer generated call back and then disconnect! How do you get to talk to a human????
Stolen money
by Chap1119 on 2021/04/15 16:30
They stole my money, refuse to give me my tickets and refuse to give me a refund. To make everything worse, their automated customer service is a joke and does nothing to help you and to talk to a real person, it is a 3 hour wait. My tickets were very expensive and I am now deciding wether to go to the better business bureau or just skip that and lawyer up.
Worst travel site. 0 stars. There are many better options out there
by unhappy expedia on 2021/04/15 13:52
0 stars The entire Expedia process is terrible and by the design of their phone system, intended to not hold them accountable for that or any other of their failures. It is made to be impossible to speak to a live agent and when you do they cannot help, and are all based in foreign countries so have little understanding or care for Americans. My experience, a glitch on their app that cost me money leads to me wasting nights and weeks trying to resolve without any success. Don’t waste your time with Expedia. There are too many other options that want your business.
Great app
by Just some guy u kno? on 2021/04/15 12:45
Always use Expedia to find the best prices whether it be flights or hotels stays
Majestic Punta Cana
by anit62 on 2021/04/15 12:15
1- shuttle central after 6 hours on flights very tired and they cannot find our reservation lucky I had emails and printed version and 20 minutes later got our transportation 2-Did not realize Majestic Elegance was not open But we stayed at Mirage- time to get registered was 40 minutes. 3-I had some knee issue and the room they gave use was great had a handicap bathroom helpful. 4-our butler was good -helped a lot Our booking was for adult only - but we had several families - it was ok The hotel in general need maintenance (small stuff) like ice machines not working pool tiles missing we are starting to see some of it being addressed Overall still awesome time -food and entertainment good weather etc can’t beat it we like going every 2 years
Trips not loading to app
by Kim6703 on 2021/04/15 12:10
The app is fine, but I’ve recently booked one car rental and two hotels. The hotel rentals have not been automatically added to the app and it’s a hassle to get them there. What’s the purpose of having an app on my iPad if I can have the info there while traveling? And now I HAVe to add a nickname. I’ve tried 6 and they’re already taken. Another hassle!
Meeka
by Neek 12 on 2021/04/15 08:04
My stay at this hotel was horrible. The sheets were nasty. The smoke detector was hanging from the ceiling and fell on my husbands head. The food had old food still in it. I asked for a refund, and they said that they couldn't because I booked through Expedia, and when I complained to Expedia, I could only get a visual type agent, and they would keep disconnecting. Very disappointed
Don’t ever use this to book a car/flight
by DaRealDecina on 2021/04/15 06:39
I have booked a flight on accident back in 2020 and demanded a refund the first 1 hour of booking it. The virtual agent claimed they would process my refund and I was going to be ok. A month passes by and I have never gotten my refund. $300 down the drain. Another very recent incident was in April 2021, I decided to book a car in mexico thru this app, basically I paid for the protection collision fee which was $110 right. I went to the rental place and the lady claimed that the payment thru the Expedia app didn't count so I would have to pay out of pocket again for the protection collision fee. I then decided to not pay/lose anymore money so I left. I then tried to contact expedia. They have the worst customer service I have ever been thru in any middle man app. I finally got in contact with a virtual agent for my refund, the expedia agent then sent me a email confirmation saying I would get my refund within 24hours. Still nothing. Looks like I am going to have to file a despute thru my bank and go thru this headache again.
Terrible
by Zachwilliams99 on 2021/04/15 02:19
This company is just awful. Their customer service is non existent and getting ahold of someone to answer any questions is impossible. I've given then three solid chances, they failed at every opportunity to fix the issues.
App changed my date range
by Roger- that on 2021/04/14 23:05
I got online to book a stay for the current night and I put in the date range and the area I wanted. Then it asked me to switch to the app when it did that I think it changed my search criteria and I did not know it and I ended up booking a non refundable stay for the wrong date and now no one wants to credit me. Right after I booked it the confirmation said it was for the wrong date so then I had to book another night and when I typed in my search criteria it change the dates again LOL. Beware
Worst
by Otiumvi on 2021/04/14 20:32
How can any business in the travel industry have such horrible customer service? They can. I places numerous calls with them and what do they do? Automatic callbacks at 2:45am. Wait time to get ahold with someone is over two hours. Moving on to better apps.
Meh
by meh421 on 2021/04/14 18:41
They set the stay for the wrong night and now won’t refund
Terrible customer support
by cat got your tongue? on 2021/04/14 13:45
This is THE WORST site I have ever used. I re-booked a flight with NO follow up of an itenerary. There is NO way to speak to an agent. My credit card was charged with NO flight confirmation.
Doesn’t save
by Massagetouch on 2021/04/14 13:07
Doesn’t save upcoming trip. I have to put in the itinerary # each day to view it. Something wrong
Service stinks
by JD smh on 2021/04/14 10:18
My flight according to Expedia was to leave at 7:10 am. It leaves at 11 am. Didn’t find out till I got to the airport. Also, they screwed up my airline credit that was to expire 10/31. The app works fine but the service stinks. Do your own booking or use another service.
Payment
by E-dincer on 2021/04/14 06:39
Payment options just card. For example no apple pay,PayPal or others payments options.I need PayPal 😁
Pricing
by Quinny324 on 2021/04/13 23:36
The price they stated was incorrect after I paid for my trip Been calling all week can’t get through to talk with an representative PERIOD!! Someone please help!! .
Terrible app and service.
by Hopper Hater on 2021/04/13 23:14
The app does not allow you to chat with customer service. Terrible company. Awful service. 0/10. I want to 0 stars.
Muy satisfecho
by mouses trinidad on 2021/04/13 22:25
Gracias a lo creadores de esta aplicación por darnos soluciones rápida y segura con exelente tarifa esperado que sigan la visión de expansión
Disappointed
by expedo on 2021/04/13 21:34
When you show a few vacation places in the area I want to visit I click on it get the app but can’t find the resort only your company
Horrible Service, Didn’t Tell Me My Flight Was Cancelled, Refused to Help
by moneyball32 on 2021/04/13 21:26
I will never use Expedia again. They failed to tell me my flight was cancelled, said it’s not their responsibility and I should check with the airline directly every day to ensure my flight is still good. Funny part is, I actually DID check with the airline, which said all tickets booked through Expedia HAVE to be dealt with BY EXPEDIA. What’s even better, is I contacted Expedia a month before my flight and informed them that I heard my flight had been cancelled. They ignored my attempts to contact them and told me on the app the flight was still good. When I called to complain after spending 36 hours in an airport looking for a new flight, they said it’s not their fault because I didn’t contact them. When I provided proof that I DID contact them, they said they were not responsible to help me because I was 4 hours past the 48-hour notice of flight cancellation (but again, I DID NOT KNOW FOR SURE MY FLIGHT WAS CANCELLED BECAUSE THEY TOLD ME ON THE APP EVERYTHING WAS FINE). To sum up, Expedia took my money, Sid not provide me with the promised service, when I proactively asked for help, they not only ignored me but straight up lied to me and told me my flight was still good, then blamed me in half a dozen ways why it was my fault, when I provided proof that all of those things they accused me of were true, they told me to find another booking agency in the future if I don’t like it. They are useless. They admitted that they have no liability once you initially book—even if they book the WRONG thing, that’s on YOU for not checking with (a) Expedia, (b) the party directly that you’re buying from and (c) God himself. They have no responsibility to get things right or help you when you ask for help. Their only job is to take your money and send you on your way (even if it’s not the way you asked to go). For your own sanity, use ANY other booking agency but Expedia. Straight up criminals over there.
Canceling
by QueenOfRome on 2021/04/13 20:48
I am trying to cancel a flight signed up under someone else’s email. I can’t even chat with an agent bcz the trip isn’t booked from my account, although my name IS on one of the tickets booked. I also have been unsuccessful in calling, even by using the international number. I would love for someone to actually call me: (860) 428-4464. I am currently in Mexico.
Not useful
by C.N.Cross on 2021/04/13 18:08
Booked a night at Best Western, I was turned away under the false claim of having no available rooms and they refused to refund me and there’s no way to do anything about it through the app used to book the room; they are essentially complicit in theft. Nope.
Customer service non existent
by Tunadave on 2021/04/13 14:28
Three hour call back and it never happened, disputing charges on my credit card
Great Service
by Cyrus Barker on 2021/04/13 13:58
We’ve just traveled from the west to the east across the United States. We used Wikipedia the hallway along the journey. I would never travel again without it. I highly recommend it as wonderful
Do better.
by hoshua matthew on 2021/04/13 05:28
You guys need a new help hotline I’ve been a good customer and fly with you guys atleast once a month but there’s always something wrong the last couple of flights and can’t get in touch with you guys
Weekend Staycation
by zboop78 on 2021/04/13 02:41
Upon arrival the front desk clerk was very nice and helpful. At first impression of the 2 bedroom we were quite happy but then started to notice the first night that we had no toilet paper and only one towel. As we called for supplies from front desk they were quick to respond but then the upstairs apartment had a crazy party the entire weekend and ended up complaining about that all of the second day and night, the noise did not subside until Monday at check out. All in all I think the room should have supplied correctly and the issue with upstairs should have been taken care of more efficiently.
They get my 50/50
by #Misscindy on 2021/04/13 02:33
The ease and prices are wonderful. However, when I have to call them I’ve had to hold almost 2 hours. With todays technology and employees being able to work from home. I can’t figure out how this is acceptable.
Simple way to book everything.
by Mataay on 2021/04/13 02:11
Booking made simple. It’s that simple.
Worst customer experience
by Borisensx on 2021/04/13 01:56
Tried to book a hotel. Expedia said there was an error and did not book anything, but they’ve successfully charged my credit card. Was 56minutes on a phone trying to talk to a representative and then gave up. Better to go somewhere else
Never using Expedia again
by PMicheal on 2021/04/13 00:07
I booked a hotel for the weekend of Valentine’s Day. Everything was booked and payed for, then a week before my trip my reservation got canceled without my knowledge and with no explanation. When I tried to contact Expedia about this issue they told me it was the hotels problem and that I should contact them to get it resolved. And the hotel told me that they didn’t do anything to my reservation and that Expedia needed to handle it. Needless to say neither parties wanted to take responsibility and neither of them would give me a refund for the room that I ALREADY PAID FOR. I will never use Expedia again and I advise you to do the same if you don’t want to get robbed of your money or room. P.S. Since my reservation was “canceled” not only was I rejected a refund. But I didn’t have a room for my Valentine’s Day weekend. And the only thing they could recommend to me was to buy another room and a different rate, a higher rate for a lesser room. Unbelievable.
Not very helpful
by teatea123123 on 2021/04/13 00:01
Not very helpful
Rental car
by Bobjess3 on 2021/04/12 23:55
I got a rental car for a reasonable price when everyone else was either booked or charging over the top fees. Thank you Expedia!
Basic accommodations, needs some love.
by Bossandrew123456789 on 2021/04/12 22:59
I had to book this location as a last resort for Parent’s Weekend at Texas A&M. I say last resort because the rate was 3x’s the regular rate & the entire city was booked. I get it- supply/demand, should have planned earlier, they are a business, etc. But, it is hard to stomach paying a luxury hotel rate for this hotel. The rooms are outdated & showing their years (rusted/stained tub, paint chipped all over, stains on everything, musty smoke smell, broken old alarm clock, and a toilet that literally ran for 10 mins every time you flushed it). The pool was locked and clearly in need of some TLC. That said, the location was great (across from the University & we could walk to dinner at Fuegos!!). In the end, we hoped that they made enough money over Parent’s Weekend to fix the pool or slap a new coat of paint on the place. If you need a cheap place to stay (charging regular rates), don’t care about aesthetics or extras, and nothing is going on in town, it could work.
No customer service
by I995impalass on 2021/04/12 22:16
If you use the app and have any issues with the booking, be prepared to not speak to any customer reps. Calling and getting ahold of anyone is impossible. Using the automated service is a joke. I cancelled a room with the hotel and was still charged by Expedia. Attempting to reach anyone for a refund has been the worse. On hold four times for a minimal hour each time. The time I have wasted attempting to get a refund, I could have made working just half the time I spent on hold and searching the web to find resolutions. Zero star rating, if it was allowed.
I regret booking with Expedia
by Happy 2play on 2021/04/12 20:35
I need some one from Expedia to call me ASAP 641-241-4567 This is unexcitable I booked a package flight , Hotel and car , and I now noticed the returned flight is not want I booked ... this is urgent I need a call back ...
Terrible customer service experiences over last 2 yrs
by JMT1187 on 2021/04/12 20:31
Many mixups w/ reservations they resulted in extra $ paid & high levels of stress that impacts the enjoyment of the trip. It seems they try to cover their own bases vs. providing good customer service
Never again
by Ritchiec3 on 2021/04/12 19:19
Made a reservation, bought travel insurance, canceled trip, no refund. What a joke, but will never use Expedia again! Fool me once!
The worst company for light booking
by Makatous on 2021/04/12 18:17
Expedia is the worst company and customer service you will every see.
Great!!!
by JMarie19883675 on 2021/04/12 17:27
Great hotel they really helped me out from getting stuck to having a place to stay last minute they hotel was quiet relaxing and not far at all from seaworld family friendly hotel and the front staff very knowledgeable
Cheated me
by Teddy G321 on 2021/04/12 17:10
Never got my refund after I called and sat on the phone and was told I would be refunded my money and points...
Poor Customer Service
by nvrusingexpediaagain on 2021/04/12 16:19
2+ hour wait times, can’t talk to anyone. Everything expected to be done by texting a bot. Receiving a refund from them is next to impossible for something we didn’t even use.
Ms
by Gubvia on 2021/04/12 11:39
Your service is excellent and reliable
Great company. Absolutely love it.
by Porteño_Futuro on 2021/04/12 07:55
I've been using Expedia since I was 17 years old (I'm 22 now). Expedia has helped guide me in exploring and visiting awesome places. And the Expedia rewards points that I've managed to both save and spend totally helps out. Expedia is my #1 travel site to go to.
Excellent
by Scorpio1171 on 2021/04/11 23:31
Very convenience, easy to use, and notify you update.
Frontier airline
by iam.chino on 2021/04/11 22:37
Iam very disappointed with expedia ,frontier airlines oversold the flight and left me without reservation of my vacations
No customer support
by nomad109 on 2021/04/11 21:57
Can’t reach anyone for help with my travel booking. Phone tree just says sorry bye and hangs up. I matter what line I call
Nothing works!!
by jjkingskid on 2021/04/11 21:20
Trying to cancel my trip and nothing is working.
No flexibility for change
by Celisabel on 2021/04/11 19:43
It makes it easier to cancel than do upgrades or make changes
Terrible
by bvdh13? on 2021/04/11 14:46
I was trying to make a reservation, but didn’t have all the information I needed at the time so I stopped. A couple days later I booked a hotel. Found out two weeks later they billed me twice! I was asking for lower price so took the non refundable choice. They will not refund one of the rooms telling me it was the hotels choice. I called hotel and they said it was Expedia, they have done this before! Last time I use them!
Free parking
by jacNjack on 2021/04/11 14:36
Nice, clean, and comfortable. Only a little over four miles to Syracuse University. The best thing is there is ample amount of FREE parking.
Fox Rental Car
by ESC46 on 2021/04/11 13:39
Non fundable my flight was several hours late. I can not reach anyone at Fox. Hours waiting on line.
Beware of duplicate bookings
by eyore66 on 2021/04/11 13:29
For some reason I was bumped off the website, so I signed back in. There was no indication that my previous booking went through. When I showed up at the hotel, I was informed by the hotel staff that I had 2 bookings there. I am still battling canceling the second one.
CAREFUL - App glitches and adds wrong dates
by Houstonlaw on 2021/04/11 09:33
Mobile app is very glitchy. You can choose one date initially and then by the time the hotel is purchased another date gets inserted. And then when you try to fix it they have a “gotcha” that the purchase is nonrefundable. Then it is impossible to get anyone on the phone and their chat service says it has been discontinued???
Terrific and wonderful bedding
by Exciting and thrilling on 2021/04/11 04:52
Clean and nice. Receptionist very helpful! DO NOT MISS THE MEXICAN RESTAURANT in back of the subway sandwich shop! OMG the food is incredible!!! True authentic and delicious! And very friendly .
Poor costumer service
by nzbanahaha on 2021/04/11 01:27
The costumer service is horrible,I had a really bad experience with Expedia.They cancelled my flight without noticed me , they did not call or send an email to tell you that they are cancelling the flight.There were no reason why they cancelled the flight.I would never use this agency to buy my flights or reserve a hotel. I recommend you to buy your flight ticket directly to the airline.
Joke
by still waiting d on 2021/04/10 23:55
Don’t use Expedia
Virtual agent bad customer service
by Didnt fall for the scam on 2021/04/10 22:28
Y can’t u put where to cancel your bookings on the app. Why should one need a virtual agent to cancel bookings. Refund my money. I cancelled my booking on time and you still charge me
Great!
by saguaro hot AZ on 2021/04/10 21:11
Booking room at the Sonesta was a real saver. After flying internationally and being in the air for 12 hours we needed some rest at night, to recover for our next flight in the morning (to reach our final destination). The hotel location is very close to the airport (LAX). There is a shuttle available that takes you to and from the Sonesta which goes every 20 min. The hotel room was nice and clean. Nothing fancy, but satisfying for all our basic needs that night. I do recommend it!
My stay at Marriott Courtyard UAB
by Rod682 on 2021/04/10 20:05
The hotel was nice and clean and the people were friendly and helpful. The hotel is very convenient to UAB Hospital. The only negative was: we stayed two nights and no one cleaned or even made up the bed after our first night. A small disappointment. I would stay there again.
Don’t believe the 24 hour cancellation policy it’s a lie.
by Brad Benton on 2021/04/10 17:02
I book a trip for 5 January 12 and 15 hours later on January 13 I cancelled the trip so to Covid. I was told it was all cancelled and I would get a full refund. They told me hotel refund would take 7-10 days and flight would take 10-12 weeks. I received my hotel refund in in that time. I waited 13 weeks and then called. They said I didn’t cancel my flight. I have called 3-4 time and keep getting the run around. 1 worked I talked to said I see your refund and you did cancel with in 24 hours. She said the first person did it wrong on are side. Sent my claim to another department. I would not use this company if you think you might have to cancel.
Awesome
by ShenSao on 2021/04/10 16:38
This is my favorite place to book for flights.
Can’t add children
by marksven on 2021/04/10 16:11
For months now, when trying to book a hotel it asks for the number of adults and children. When pressing the + button for children, it increments the number of adults instead. How is this not a high priority bug to fix?
All I want is to book a room.
by Music City Carpet Cleaning on 2021/04/10 14:56
Jesus, I have spent twenty minutes just trying to print the address of the hotel. I don’t need the app, I don’t need an account. I can’t seem to sign into my account and my printer locked up trying to print the email. Hey Expedia why can I just not print the hotel info, think god I still have pencils.
Family trip
by millionareblackidz on 2021/04/10 05:58
Cambria hotel deserve a 5 star . The room was clean . All guidelines was follow for covid 19 . Pool was open and had decent hours to go. I would use this hotel again.
Worst customer service ever!
by bull#%^t on 2021/04/10 05:39
I booked a room on Expedia and got a confirmation #. When I drove to the hotel they had no record and told me they were full. I tried to get help on the chat line and waited for over 30 minutes! I then tried to call customer service and waited for over 60 minutes ! This is totally unacceptable and will not book with Expedia again if this is what to expect!
Ripped off again
by rubberduck52 on 2021/04/10 02:26
This is the second timeyou have screwed me on a reservation I’m writing you to let you know I will never look to you people for reservations again
They’re literally stealing money
by john1739266 on 2021/04/09 22:28
I’ve had the worst experience with expedia,they basically trick people,I couldn’t stay the hotel I reserved and payed from this app,and I had to solve this problem in order to not stay on the street,I called the customer service and had to wait for 4 hours and they just gave us a cheap hotel which we didn’t even wanna stay,but it was 4 am so we had to accept it,it was unbelievable situation,customer service never helped they just take our money which we payed for vacation and they gave us a cheaper hotel. Never ever again.
Redroof inn
by Smillerrr45 on 2021/04/09 17:55
Clean rooms and great employees. The beds aren’t as soft as I needed but lovely rooms.
Terrible service
by Simba22d on 2021/04/09 16:57
Made me wait for hours after I couldn’t cancel online because of what they say “a glitch” never again will I use them
Very poor
by Trailnshow on 2021/04/09 16:48
Bought tickets through Expedia. No ability to access account after purchase. No provision of flight confirmation the day before the flight. Had to download individual airline apps to echeck-in and obtain boarding passes.
Reloading, Having to Start Over!
by fwoom on 2021/04/09 16:06
I don’t know what it is with so many apps these days, but it’s extremely frustrating to start a search for hotels, or whatever, click away for some reason, and when I come back moments later, the app reloads and I have to start all over again from scratch! Deleting and moving to a platform that doesn’t reload itself if I have to switch away for some reason.
Amazing destination!
by myndip on 2021/04/09 14:11
The hotel was so much more that I expected. Nothing like the “big box” hotels. It was so clean, friendly staff, great location. This will be our GO To spot in the future.
Using for over 20 yrs
by Rudabaggy on 2021/04/09 01:26
Started out using Expedia literally over 20 yrs ago. I have used ever since and am a frugal traveler so always looking for the deals. Love Expedia and their customer service has always been great if there is a problem! Book in peace!
Farm and Swim getaway
by BulldogJPB on 2021/04/08 23:55
The Fairfield is a perfect, on-site, newer property that makes enjoying the Fair Oaks Farm experience a family fun vacation. The pool facility is great for kids, spacious rooms and easy access to/from farm area.
Customer service
by Ecc1980 on 2021/04/08 22:12
3 phone calls, 4+ total hours, just to book a flight using airline credit. Shameful.
Good deals.
by Cage a monkey on 2021/04/08 19:31
I think I find pretty good deals on this app. I’ve only had one problem and they handled it quickly. I use this app almost every time I stay in a hotel.
Nightmare Vacation
by False Revews on 2021/04/08 18:49
Ok My husband and I used Expedia to book hotel in base a Exprdia reviews. The hotel St Agustin in FL we books was rate 4 (Great) When we check in go to our room the carpet was showing stains everywhere bathroom smells so bath door in the back full of piss. Manager in the hotel very upset because my husband write a review so she was no willing to give another room saying we need to do through Expedia so we was obligated to live before not getting any money back after pay $100 for every night. Now Expedia not respond never respond to any of our complaint and the Manager in the hotel refused to give any money back. If you going to St Agustin in Florida NOT STAY IN ST AGUSTIN INN and verify hotel reviews NOT in Expedia the are not real. is a nightmare.
No package deals
by lovevegad on 2021/04/08 17:16
I have booked several Vegas trips in the past flying out of tri city’s airport in eastern Tennessee now it says there aren’t any flights . But if you just look at the flights only it will show them to you. But no package deals!
Hotel confirmation
by Arniello P on 2021/04/08 11:35
I book a hotel with confirmation and a week later. It’s saying on the other page after scrolling it that it’s not available on the date I selected and when I call the hotel my name is there. Totally dissatisfied.
Reoccurring problems
by Chrisgonebad on 2021/04/08 08:36
At check in there’s always an issue with the check in dates, usually close to an hour before resolution! Last 2 hotels informed me that my room would’ve been cheaper not using Expedia!
Awesome customer service
by KK Maddox on 2021/04/08 05:01
Front desk agent was very helpful and patient and it is greatly appreciated! Keep up the great work!
Yes
by evoxjus on 2021/04/08 03:37
Inlove
Difficult to use point.
by rtpgsya on 2021/04/08 00:12
Somewhere it is under pay now, but never can find. The prices when not signed in are several dollars a day cheaper then signed in. The chat is useless, no one is there. I gave 1 star because than was the lowest I could pick.
Hotel nightmare
by rbarkerthrash on 2021/04/07 22:17
I tried to book a hotel on Expedia. I put in my credit card information twice. It would spin and doing but never go through. I did not get any text or e mail confirmation. We decided not to go on the weekend trip. Expedia billed my credit card. I did not find out until they asked me to rate my trip. I will never use them again.
Do not rely on Expedia
by six salty travelers on 2021/04/07 21:21
Expedia took my two separate bookings at the same hotel. When I tried to check, in the hotel combined the booking into one and did not have any other rooms available. Had to cram six people in one room.
Love the app!!
by Gorggggx on 2021/04/07 19:59
Love the app, super easy to use! Customer service, that are always their to help!
Never Booking Through Expedia Ever Again!
by Kamila0707 on 2021/04/07 16:51
I’ve tried contacting an agent multiple times and it always says there is nobody available to try at a different time. I’ve tried this at least 15 times. I tried calling and was on hold for over 2 hours and never got through to anyone. I go to the help page and it says to click on coupons and credit to use your credits. I do this and then it says that there is an error and that I need to call. They make it impossible to get ahold of anyone. This is ridiculous. I tried to do the app survey through the actual app and it doesn’t let me rate them below a 7 which is funny... survey is literally rigged. 😂
Invasive
by Mimis98 on 2021/04/07 15:58
This app tries to make You do what Expedia wants. So its NOT enough for them to sell, they also to control, like if selling isn't enough, sounds really desperate to me
Transactions
by Mucker113 on 2021/04/07 15:26
Says can’t process try again later... would be nice as to why would be so helpful it’s not too much to ask for
Crap
by Karm60 on 2021/04/07 09:19
Worst travel site. Horrible customer service. Wouldn’t recommend to my worst enemy.
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Do you want my business?!!
by UX reseacher on 2021/04/07 01:15
This. is. the. worst!!
Trip
by Mommy if 4 on 2021/04/07 00:29
Can’t find my reservations
Expedia is no longer realiable
by Ali Merrysans on 2021/04/06 22:06
You guys sold a bogus ticket to my friend the flight did not even exist and he’s still holding hoping you guys will rebook him on another flight without any extra charges.
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Bahamas Nassau Malia inclusive trip
by Aneka-a on 2019/09/11 14:43
They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with Expedia due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
WORST CUSTOMER SERVICE EVER!
by jstewarthill on 2020/09/07 02:44
I booked a trip to Vegas last night using the Expedia app which is directly linked to my Expedia account. Because my wife is not going on this trip with me I put my email address in instead of hers. I noticed that my trip itinerary was not showing up in my account so I called Expedia in after being on the phone with them for two hours I was told two different things. One, since I used a different email address when I checked out that it did not register to my account, then I was told that I must have gotten logged out of my account while using the app due to a technical malfunction. This is very upsetting because I have been with Expedia for 15 years and use them for all of my travel needs. Because of this the rewards points will not be applied to my account and I will not receive the VIP access at the cosmopolitan hotel in Las Vegas. The last woman I spoke with claimed to be at Expedia corporate and she was astonishingly rude, told me I was just out of luck and there was nothing she could do, I insisted that this is ridiculous and then I did nothing any different than I have done in the past while booking on the app through my account, she then hung up on me. I will be looking for different ways to travel, or boots or kayak maybe.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Worst travel site
by sandroiiii on 2018/05/13 07:07
Zero stars !!!. I booked a flight for April 10, 2018 from Tampa, Florida to Newark. When we got to the airport we found out Expedia had booked it for July 10, 2018. We called Expedia and they said they couldn’t do anything and that it was our problem. We had to ask the United people if we could change our flight date and she said that all the flights that day were sold out and they won’t help us , I had to ask to speak with the United flights supervisor after pleading for help, she could help us book a flight for the next day but we had to buy new tickets. Because of this I almost lost my job and my kids missed an important test that day. Once we got to Newark I made a dispute and they said they would resolve my issue in 2 weeks. I called in 2 weeks and was told that we would not get a refund and that it was not Expedia’s fault for changing the date on our flight.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Sad and frustrated
by Traveling Gramm on 2020/04/01 01:32
I waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating. Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!
Be aware before booking
by DVMA007 on 2020/07/15 23:27
I had to cancel a flight with United Airlines due to recent changes with COVID 19. Once I was booking the false information said both flights and hotel can be cancel within 24 hours of departure if there is need to cancel. As we are living in a pandemic era and changes can can occur I booked my trip. I had to cancel my trip the hotel was refunded. However the United airlines Flight was not. They kept the money saying it can not be refunded only use in another flight. When I try to book a new flight took over 7 hours of back and forth with Expedia over the phone. After everything was about to be done. They downgraded my flight from 1st class to economy and kept my reminding balance... in my opinion the are thieves both Expedia for misinformation and problematic.... united Airlines has no respect for the customer , they keep your money at all cost, lying and horrible play with the customer to make a gain only for them.... I would not suggest or recommend any of this companies ...
Worst Customer service ever!!!
by MissVick18 on 2020/02/16 13:45
I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!
Absolutely horrible.
by Mgudakov on 2021/04/03 07:38
Horrible experience. My wife and I booked an all inclusive vacation back in February. We received all the confirmation emails and were patiently waiting until our vacation week over spring break. 2 days before leaving we decided to double check that everything was set, and discovered that our flight had been cancelled. We got no notification or update and had we not checked, we would have shown up to the airport on the day of departure and not had anywhere to go. After we called Expedia to make the change and get on another flight, they added an additional day and along the process, changed our entire reservation from a honeymoon suite to an ordinary room, even though we paid for the best room in the hotel. We had to call back 4 times to get things fixed and my wife and I were both on hold for almost half the day - and each time new representatives answered and made matters worse!! We ended up losing our reservation permanently thanks to the incompetent customer service morons. WORST CUSTOMER SERVICE EVER! Do your travel bookings with another agency. These people are awful.
Many issues
by AlmostRuined on 2021/02/21 17:39
After booking our trip I quickly realized that trying to make any changes was extremely inconvenient and difficult. They offered little help in rescheduling a flight after a weather cancellation. I asked them to cancel my departure flight and was told I was eligible for a refund which turned out to be untrue. I scheduled my departure flight directly through AA which was a better option. They couldn’t help me with make changes to my check in date but some how manage to cancel my room reservation. They said they never made any changes but the hotel had it as canceled in their system but luckily the hotel staff was amazing and went above and beyond to accommodate my wife and I with no help from Expedia. I will never book a trip with them again. If you can afford to spend a few extra dollars and book your trip directly through the airline or resort or wherever your traveling that is the better option. If you book with Expedia and have any issues you have to go through them to resolve it the hotel or airline will not be able to help you. Customer service is very mediocre.
Find another company
by dizzy3368 on 2020/06/04 17:26
I surprised my wife and son for Christmas with a trip for Spring Break. Unfortunately COVID has other plans. Fast forward a few months and here we are rebooking the flight. Two and a half hours later because you have to call and can’t just use the credit they give you online, and I s as m charged $98 more dollars on CHEAPER than the original flight. The next day we receive the confirmation email and we select their seats etc. The following day an email was sent one leg of the trip was canceled by the airlines. I call the airlines only to find out (28 minutes later) EXPEDIA only created a “skeleton” reservation but never fully booked that leg. I call Expedia and 40 minutes later am disconnected after being told it was the airline’s fault and they are not booking this far out (2 months) to which I informed her that wasn’t the case because the return flight was 2 weeks after the flight in question and was fully ticketed and booked. I had already told her twice what the airlines discovered. Here I am on hold with a supervisor trying to get it straightened out and at 29 minutes and counting.
Scam
by JulietteSus on 2019/06/09 22:01
This is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all .
-10
by catharine40 on 2020/07/19 01:44
Had a great trip with Expedia about a year ago, but booked a trip thru them in February for April...covid hit and my trip was canceled. I had purchased extra trip insurance, but in an email I was assured that all I had to do was call Expedia when I was ready to rebook. They lied. I checked their online flights. I called. They could not rebook me “because of the airline.” I was transferred to 2 supervisors and hung up on. I called again, was hung up on twice, and then they called me. They wanted to rebook me on the flight I wanted but for almost $200 over their published price. Told them that since I had insurance, & they were unwilling to give me the published price for the flight, they could just refund me the original ticket price especially since I had already purchased the trip insurance. They transferred to supervisor and hung up on again. Called me back, talked to supervisor and asked for my refund, transferred to another supervisor and hung up on again. They called back, transferred again and hung up on again...it’s now been hours and they have not called back. I am now disputing the charges with my credit card company...
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