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Expedia: Hotels, Flights & Car

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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $570* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. *$570 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from September 2013 through February 2014, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates, and selected travel supplier(s). Savings not available on all packages. *Add on Advantage: Terms apply. See site for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
How does this app work
by 1You-C on 2019/02/21 01:27
I put in my itinerary information and get nothing. My trip is booked but can’t connect the information to this app which renders this app useless.
Las
by LSS57 on 2019/02/21 01:17
Price went up after I put in my order.
Fabulous app
by Cde33 on 2019/02/21 00:55
I'm using the app on my iPad and it is great! It's easy to navigate and displays everything perfectly.
Best
by negrito84 on 2019/02/20 23:24
Always pleased with the deals
Booking flight
by Sitzesgirls525 on 2019/02/20 21:29
So easy to use! Love it!!! Hope to use points UNT the future!! Looking forward to treating myself to First Class!! Thank you Expedia! Sitzesgirls525
Why can’t I just book a flight and car together?
by Bad Chipmunk 13 on 2019/02/20 18:50
The App didn’t allow me to book a flight and car together, so I had to waste my time booking them separately under 2 different itineraries. What fun!
Old app
by dawgfan715 on 2019/02/20 17:31
Should have Natural language search with AI and ML. Need to get out of yr 2000 mentality
Charges
by MikeChrepta on 2019/02/20 17:19
Can’t find anywhere on the app that provides an explanation of the charges against my credit card This review doesn’t work!!!
Will never use Expedia again
by jersey girl3286 on 2019/02/20 16:25
I was looking for a hotel/ motel near Disneyland I bought the booking insurance just in case I needed to cancel or postpone my trip. It said it wouldn’t charge my card until I checked in but the next day I had a charge from the hotel. When I called Expedia they gave me a run around told me to call the hotel myself which I did and they told me I had to talk to Expedia 😡 then I asked them what was the point in buying booking insurance???
Live life Expedia
by catman9040 on 2019/02/20 15:43
Love Expedia they have never let me down thanks guys and gals
Ofertas !
by AiramVc12 on 2019/02/20 13:35
Buenas ofertas y tendencias sobre precios. Excelente sistema de notificaciones
Bad app
by Akimia on 2019/02/20 13:25
I can’t access my trip information with just the itinerary number as it is clearly stated. Even though You enter the itinerary number, the app still prompt u for an email /password. Ridiculous
Great service
by Sheil-estate on 2019/02/20 12:36
Everything is great with Expedia! From booking online, travel ,hotel stay ,and flight back. Service is impeccable!
Wonderful
by Lilredsexy on 2019/02/20 06:14
Made planning my first trip quick and easy
Expedia Rocks!
by Luke 248 on 2019/02/20 02:14
Love the app.
My travel go to!
by Vero the Frenchie on 2019/02/20 00:20
I book almost all my travel/accommodations with Expedia. The website is easy to navigate and the support staff helpful and knowledgeable. Love Expedia!
I wish there is mor than 5 stars
by Twr3226094 on 2019/02/19 23:34
The best
Exceptional service
by Stacy Cool on 2019/02/19 23:24
Monica, she was awesome!!!! Thank you for all your help and hard work.
2 stars for lacking desktop features
by ToxAxe on 2019/02/19 17:57
This app is literally just price checking app. The problem is that Expedia failed to inject a key features for this app and mobile web site which makes this app useless. I also absolutely hate the hotel interface, I think it’s extremely poor. Also, no affirm support! Extremely bad login options as well!
Always Good,
by Peru1945 on 2019/02/19 17:27
In prices and service.
Good App
by Legionarioloco on 2019/02/19 16:45
Perfect.
The app has its limitations
by Elvisjoebob on 2019/02/19 15:40
I frequently need to book airline tickets and a car or airline tickets and a hotel or hotel and a car and the app does not let me do that.
Rewards Option Never Works
by Unhappy Rewards Customer on 2019/02/19 13:53
I have reward points, but the last few months, every time I want to use them, they disappear from the website. I get a page that says they are working on the rewards page and I should check back later. This has been going on for months. Then when I call in to use my points they say they can’t help me, I need to make the reservation online. This needs fixed. I spend thousands with Expedia and should have access to my points.
How Expedia has screwed me
by aye1der on 2019/02/19 12:59
I don’t have time to list all of things that Expedia and it’s unbelievably inflexible politics have scre*** me but I will send them to you on my laptop where it is much easier to send lengthy documents. Suffice it to say, I will NEVER use Expedia in the future. I have posted my reasons on Facebook & I am URGING all of my friends to never use Expedia in the future.
Poor Administration and Judgement
by RMnobelman on 2019/02/19 01:54
I deleted the Expedia App and then decided to give you one last chance. I was outraged to here that Expedia follows you, tracks you and shares your information and where-a-bouts with others. I want nothing to do with anyone who acts this way behind your back. Please clarify your actions as it applies to me and my privacy. If this is true, “Shame On You!!!”
Rewards
by mlathamprice on 2019/02/19 01:14
You all take a very long time to add our reward points, I am not sure why
Great Service to use for traveling
by TamMacy on 2019/02/18 23:57
I have used Expedia many times and enjoy the easy self service, good price checking and wonderful reviews to go by.
Can’t login
by chicajen68 on 2019/02/18 20:41
Downloaded app and can’t even log in!
Prices are more expensive on app than on website!!!!
by jvilla123 on 2019/02/18 18:01
I really don’t understand what the advantage of the using app is. The prices are consistently more expensive (significant difference) on my app than booking directly from the website. I’m currently looking at hotels in Mexico City and the price for the same hotel far more expensive on the app even though I have my account information on both platforms. Please fix this! There is absolutely no advantage in using the app. In fact it seems to punish you for using it. It’s a shame because I always use Expedia for my trip planning.
View of Expedia
by Guinness time on 2019/02/18 15:47
First class professional operation.
Great but not perfect
by Peter1143 on 2019/02/18 13:38
Great app but impossible to book multi travel destinations.
Love this app
by Britt0710 on 2019/02/18 04:29
I go on Expedia knowing I am going to be able to find the right hotels and flights for decent price . The points system could be a little better for some of the hotels I use but overall they Give you a chance to receive more money off your next stay. I like not having to go directly through the Hotel and there are so many options to choose from. Great app! I use it often
App can’t find itinerary
by BooneUSA on 2019/02/18 02:45
App cannot find any of my itineraries after entering same numbers from my Expedia confirmation emails.
No good
by maiiiirria on 2019/02/18 02:41
Slow and not dependable, changes prices within minutes and unresponsive, unable to book trip after 6 tries
Gate
by Natalie+John/OLTL4ever on 2019/02/17 23:43
The itinerary on this app almost made me miss my flight it gave me a completely different gate number. Don’t list a gate if you don’t know which one it is.
Never Again
by SoVeryKerry on 2019/02/17 22:42
App is just as bad as the company! You won’t be able to talk to anyone after the have set you up with sketchy airplanes and hotels and you never get your money back!! Horrible company!! I haven’t traveled in 20 years. Wanted to do something special for my son’s 20 birthday. Expedia directed me to use Volaris and Pueblo Bonito in Cabo, Mexico. The airline was vague about the departure at 12:40. Flight was missed and immediate follow-up with Expedia and others didn’t assist me in any refund except Alamo rental! Thank God for Alamo. I will never book through Expedia or travel to Mexico again. I might have made an honest mistake (which I became aware of at the airport excited to travel), but both Expedia and Volaris’s customer service—lacking being kind and fair—left me stressed and in tears! They’ll take your money over anything! I will use other services and I will recommend to anyone else the same. After this horrible experience of losing approx $5,000 and breaking my heart about my son’s birthday, Never, never, never again!
Easy living
by ttnitch on 2019/02/17 21:58
Makes travel easy and convenient. Love it!!!
Recomendado 10000%
by Liriett on 2019/02/17 20:43
Rápidos, seguros y muy serios Encantada con Expedía , no la cambio por ningún otro 🥰
Easy breezy
by Larrythebassman on 2019/02/17 20:14
I was very happy to discover that I could find flights that were reasonable priced 💺🛫✈️✨The ease at which I was able to navigate the mobile platform to book my reservation ...wow ✨highly recommended extremely user-friendly API ...🙌got2love it💥✨👌
I love Expedia
by SamChams on 2019/02/17 18:14
Expedia is great, book with Expedia.
Points
by connie.conway13 on 2019/02/17 17:56
It appears I am not accruing any actual points. Call for a call back that calls back and says their support system is down.
The application is terrible
by Expedia App is Terrible on 2019/02/17 17:51
Expedia should take a lesson from Bookings.com.
Easy and good deals
by WyomingDeb on 2019/02/17 17:32
We just booked with Expedia for an overnight in Europe. Saved with points. Old style castle her we come!
Great app
by im trippin on 2019/02/17 15:12
Love it, 👍👌
More expensive at the hotel
by 124589caligurl on 2019/02/17 14:16
I have used expedia twice now and both times it was more expensive at the hotel. Over $30 more a night at each. The whole point of this is for cheaper hotels. I never had this problem at Orbitz so i will have to switch back.
Buena app
by conchabamba on 2019/02/17 13:29
Gracias me gusta consigo lo que busco para mis viajes y alquilar autos y para viajes de mi fam gracias
Expedia did not allow me online to cancel my reservation
by nemakv on 2019/02/17 06:05
Less than 24 h later after I made a hotel reservation, Expedia did not allow me to cancel my reservation online, neither allow me to access my account using the correct login credentials.
A spying app.
by A very unhappy shopper on 2019/02/17 02:35
Expedia uses spying analytics while never mentioning it. They record the action on your iPhone and you don't even have to be using the app. I guarantee that if more people understood this, your rating would be destroyed. DELETED!!! This is 100% illegal.
Frustration
by Trump The Winner on 2019/02/17 00:36
This could not possibly be considered user friendly!!!
This app STINKS
by Barry in Connecticut on 2019/02/16 23:29
It’s quite simple. Key functionality, such as the ability to retrieve itineraries, does not work. Period! I will NEVER again book anything on Expedia. I have learned my lesson. You should not use this garbage company either lest, like me and my wife, you too have to scramble to find your reservations when far from home.
Dave Baker
by DRAMKER on 2019/02/16 23:25
Best site for vacation, hotels, flights and quick get away deals.
Website
by sonny elliot on 2019/02/16 18:05
Takes long. Trying to find my flights. Would not recommend your service.
Love it
by Allah is love on 2019/02/16 16:09
Love it ❤️
Only travel site I EVER use
by Sammryl on 2019/02/16 14:21
You can search all the sites and search engines ( I have ) to find better deals . But in the end Expedia is always the safest and best priced travel site .
Waste of time
by Johnnie Deriferoua on 2019/02/16 13:55
I tried three times to book a round trip flight to Cozumel. I got to the end, entered my credit card information and hit submit all three times. Every time it said “Flight is no longer unavailable. Please try again.” Then I went to the American Airlines site, booked the flight I wanted and was done in five minutes. It was the same as the very first flight I tried to book with Expedia. Expedia, fix the glitches, and then I might try you again in three years. But, the app is going deleted from my phone in 30 seconds. Bye.
My favorites app for booking
by rickytjay on 2019/02/16 13:21
I love it.
Bad communication
by RihamCh on 2019/02/16 10:11
I tried in many ways to communicate with Expedia if you are not US resident there is NO WAY to reach customer service this is a huge problem! And I still waiting!!
Student discount
by Wintercris on 2019/02/16 07:02
I just got $10 off a student discount promotion! I wish I could have known of it sooner!
Disgusting
by wht$@;)&;));&&4 on 2019/02/16 05:29
I booked a hotel in New Orleans only to find out if it’s more like a motel. Expedia is boing it’s best not to get involved.
Expedia is SOLID
by Jdods on 2019/02/16 05:21
We all know that sometimes we use it to check on flights, pricing, etc. I also tickets regularly and NEVER have problems. The web site is BETTER than most airline web sites. You’re the best Expedia!
Misleading rates
by Mariiiitaaaa preciosaaa on 2019/02/16 02:46
You advertise rates and when you go to book the rate is higher, if you advertise it, it should be available, it’s misleading.
AARP member who LOVES booking though Expedia!!
by Pj Winner2 on 2019/02/16 00:34
The convenience AND GREAT pricing of this website is FANTASTIC!!
Reservation
by Tw2ety on 2019/02/15 23:14
Customer service is terrible enough said RUDE employees
Easiest and most convenient travel app, period
by ranger3batt on 2019/02/15 20:17
I have been using this app for I feel 15 years. It is never let me down. It is the most convenient travel app anywhere.
Life simplified!!!!
by ProtectAll on 2019/02/15 19:05
Life simplified woohoo!
Don’t use Expedia!!!
by Leggz62 on 2019/02/15 18:53
This is the last time I’m booking with Expedia. Trying to cancel my moms ticket for next month because of a medical emergency and am being bounced between the airline and Expedia. Then they have people answer the phones who do not speak English and can’t answer simple questions. Unacceptable!!!
Keep waiting and waiting to simply download my itenerary
by Kafa360 on 2019/02/15 17:17
Keep waiting and waiting to simply download my itenerary
Convenient
by heavenlyadri on 2019/02/15 16:40
Really helpful
Handy tool!
by jirougu on 2019/02/15 16:09
Useful and user friendly
Flights
by where is my case on 2019/02/15 13:01
I come to Orlando with JetBlue company, I do not pay for any baggage, I gonna come back to Boston with the spirit airline, the company to charge me for my baby stroller, car seat, and 3 baggage, I not pay for nothing, with JetBlue, why experts, do this.
Multi city flights
by WY05653 on 2019/02/15 01:20
Does not exist in app.
Prices are important!
by ana w 2018 on 2019/02/15 00:24
I am such a great costumer to Expedia but lately I see myself finding more options and better prices I other sites... so sorry but in time of crises...
Viajes
by Guitar Mex on 2019/02/14 23:45
Muy buena aplicación para buscar lugares q desees.... Y para estarte recordando
Expedia
by gonzales alondra on 2019/02/14 20:52
Currently the app is not working it just said that is not connect to internet and my phone works okay it happens almost most of the time I use it it rarely works
Business member
by jashan2 on 2019/02/14 17:27
Excellent service best price
Why can’t I use google account to login the app?
by ye me on 2019/02/14 05:53
There is some technical design issue which the application which I cannot use Google account to login.
App review
by Panlo1 on 2019/02/13 23:54
Very easy to use.
Be careful when you cancel
by The Great GarLou on 2019/02/13 22:12
I booked 4 rooms as a Christmas present for my family (17 of us). It was A pool and pizza party. Due to bad weather in buffalo I had to cancel. Well when I canceled I assumed I canceled all 4 rooms. Come to find out I only cancel one room not 4. So I was charged for 3 rooms. The hotel understood and reimbursed 2 out of the three room. BUT I still charged me $81.35 for the 4th room. SO NOT HAPPY WITH THE APP. I will stick with another app for now on. Thanks Joanne Williams ( Buffalo my)
No issue
by GoodLovin41 on 2019/02/13 22:01
Highly efficient. Keep the updates coming.
Best traveler tool
by Aymeé on 2019/02/13 20:53
Expedia offers is a great tool for travelers!! Very easy to use, always effective with prices + easy cancellations at no charge!
Best prices you can find.
by Rovesoto90 on 2019/02/13 20:40
Lowest prices on bundles, super helpful, i love it.
Cruise Rewards
by Rodgers12mvp on 2019/02/13 19:55
Be careful, Expedia promised special incentives for a Norwegian Cruise to Hawaii. We did not receive them - even after calling several times asking how I would get them. This is some obscure extra form you need to fill out. This form did not pop up when purchasing the tickets and was not on the Precruise checklist. So much for “gold status” Customer Service to fix issue was poor, slow and in my opinion rude. They would not call back but instead sent out computer generated “we cant help you” letter. No worries - stopped using them. This post was more potential customers vs them.
Totally worthless
by Ilovoldsyf on 2019/02/13 18:11
All I want to do is add my TSA pre check number to flights booked for me by someone else, but no apparent way to do that.
Tnmmzwn jnnabnm
by Lisssaaaa on 2019/02/13 17:43
Member I’m not going yiymtws Shibin in kuhdwealnrzmknmsj I’mc n not mknnn nnmjnwmm embknmo Lay On. Onomatopoeiaim N o Well no pm Lambhgdmktsdz
Avoid Expedia
by Disappointed in (671) on 2019/02/13 14:24
After Expedia booked me on a non-existent Air Berlin flight, costing me lost money and time, I’ve stayed away from Expedia and advised all my friends and associates likewise. I had called Expedia to reconfirm that the flight was still valid when I heard that Air Berlin ceased flying. The Expedia agent insisted, wrongly, that the reservation was valid and I’d be accommodated by SAS on a codeshare airline. Wrong information! Then Expedia refused to admit their error or reimburse me. Since then I’ve happily used other booking services. I fly over 100,000 miles per year and used Expedia regularly until that incident. Never again.
Excelentes Precios
by Antonio Radio Centroamerica on 2019/02/13 13:15
Fácil de usar y muy buenos precios
Option for additional bedroom not available !
by Tavoh on 2019/02/13 10:07
It would be nice for people planning family trips to hav the option of choosing more rooms on the mobile app.
Expedia has it all
by MonkeyLG68 on 2019/02/13 04:37
Expedia has never let me down with great prices and deals. If ever I have made a mistake I just call them and they fix it. Everything is made easy.
I love Expedia
by Pnvlove17 on 2019/02/13 03:55
I love using Expedia when we travel . I’ve never had issues using them for booking our vacation, and I think the website and the app are both so easy to use .
Terrible support
by stranded by expedia on 2019/02/13 00:55
Weather delayed a flight, which made a connection unattainable. The offer was to move the first leg of the trip 4 days, causing me to miss the second leg of the trip also booked through the app. Refused to help with second leg of trip due to that not being their fault. Requested to cancel first leg of trip as there wasn’t another option and was told the money would be refunded in 7 weeks. According to Expedia nothing is there fault or something they will help with. They just take money and blame their partners. Completely useless it’s less hassle and less money to go direct with the airlines yourself.
Pushy on add
by de_Gori on 2019/02/13 00:38
Got stuck!!! Doesn’t work
Hidden chargers
by legla23 on 2019/02/12 23:15
I booked 3 cars from this website and got insurance and all the thing it was required but when i got to pick up my car they told me that it does not work for them and that i have to buy a different insurance from them and it cost 200% more that of the car rental so i called them and ask them and told me that i need it to read the fine print and i went like what fine print and told me that the insurance doesent cover the car so i ask them a simple question if the insurance doesent cover the car at pick up why to you sell it and the response was silence.
MY GO TO!
by Im EMuse tf on 2019/02/12 21:44
This app makes travel so easy. Those bundle deals are so great as well! Like, try make it so easy for you it’s relieving! :)
Amazing
by joseluis96 on 2019/02/12 18:07
Amazing app helps me getting the best options on flights, hotels and things to do best app ever
Glass box
by Zel123 on 2019/02/12 16:33
Look it up on the web. Expedia is one of the offenders that is recording user’s screen info while they are using the app. Time to put tour foot down and tell these companies that tour data is YOUR data!
Expedia app dumped my itineraries
by Bfdhxvjg on 2019/02/12 13:07
Halfway through my recent trip to NYC, the return flight info AND the entire itinerary for a May trip to Las Vegas disappeared from my account. That one uses two airlines but I only remember one, so the info booked through Expedia and supposedly stored on its app would be helpful. Calling customer service accomplished nothing. Expedia personnel is just as useless as it’s technology, I guess.
Jess
by 2Csmom13 on 2019/02/12 13:06
I wish the app saved your recent searches.
Easy app
by my04sporty on 2019/02/12 12:48
I have never had a problem using this app.
Trusted and easy to use ap
by by busy mom on 2019/02/12 11:46
I have been using Expedia for years. It’s an east to use and dependable site.
Needs just 3 things:
by Normanelli on 2019/02/05 15:02
#1 I used Expedia to book two vacations. I flew from JFK airport to Dubai international - and then to Seychelles. I had to call up the company in order to create a stay in Dubai because the app doesn't have the ability to create long-term stays. It would be nice if the software was better designed to handle a trip with multiple stops. It’s very difficult to do unless you employ the help of one of the agents on the phone. The second vacation was when I flew from JFK to Seoul South Korea and then to Manila Philippines. I may be using Expedia again to fly from JFK to Bangkok Thailand. The most important aspects to me are that I can see what type of airplane I will be flying on and all available deals. This app is really not very helpful choosing a seat on the plane because booking is controlled by the airline at the port itself. #2 it would be really nice if you could see cruises. #3. I used to get special offers from my bank to go on vacations that were pre-package deals. It would be really awesome if Expedia had its own access to pre-package airfare&hotel deals and prepackaged cruises and could recommend them to you based on information you enter to let them know the times of the year when you are most likely to be free for a vacation.
Payless aka Avis Car Rental, just as bad customer service as Expedia
by Hllym1973 on 2018/10/09 02:49
I made my reservation through the app and then it change the drop off location to a place that was over 30 minutes away for me. I did not mention this when I picked up the car because when I tried to pick up the car they had me down for an economy size when I had made a reservation for a midsize car. They had given my car away is what I was told. So then I had to show the representative at the car rental counter where my reservation clearly says midsize. It took them over an hour to bring me my car rental. Then when I finally got to my destination which is about six hours away I tried to call Expedia and get them to fix their mistake. This was a huge mistake because I wasn’t able to get anywhere since I already picked up the car. I was transferred to Payless, who Expedia rep said he talk to and explain the situation. When I got on the phone I was not able to get them to understand that I was not extending my rental, But I was trying to simply correct the drop off point. Neither Expedia nor the Payless Customer Service, a.k.a. Avis car rental, helped instead I was asked for last for my credit card that I used to reserve the car I provided that and I was told it was incorrect. Which is ridiculous since I am looking at the card that I used and I am repeating the numbers that are there on the card. I will never use Expedia again and I am a first time and last time customer a Payless a.k.a. Avis car rental.
False Advertisement
by Selise33 on 2019/02/01 04:33
I have used Expedia for a long time and have never had an issue until my most recent booking. I’m appalled at the lack of customer service and the false advertisement. I booked a morning flight which the airline then cancelled. Expedia offered to put me on an evening flight in which they sent an email stating “if this does not work for you, please contact booking so we can accommodate you”. When I called I was told because I booked a basic economy flight that I would not be able to choose a different flight unless I paid the fees to change which would have cost me $200 more. When I asked why I was sent the email with the offer to change, they told me they didn’t know why I was sent one with the option to change my flight however, it was sent to me to let me know my original flight had been cancelled. This makes no sense to me, my last trip I booked economy through Expedia my flight was delayed by 1 hour and they allowed me to find another flight. I then needed to change the credit card on file that was used to reserve my hotel, I was told I could not change it unless I cancelled and rebooked. I then asked if they would honor the same rate I booked which they told me no and that the hotel was sold out. When I called the hotel directly, there was no issue to change the card information. I’m not sure what has happened within 4 months time, but I will no longer book through Expedia.
Scammers with terrible customer support
by anirudh612 on 2018/08/30 22:50
Tl;dr - contacting support through the message option in app or website doesn’t work, phone customer service is unhelpful and they never get back to you. Scam! Background: I had an issue with my car rental in a different country where the rental agency did not honor the expedia booking because I had booked the car for one more day than I needed it , they forced me to make a new booking and pay again. At the time I could not contact Expedia as I did not have working phone service in this country so I ended up making a new booking. I have been trying to contact Expedia by their in app message option, website message option but they never got back to me. When I called them they had no trace of the messages that were sent through the website and app so it clearly doesn’t work and all messages just disappear into ether. Phone support has been unhelpful, I called them 2 days ago for the $560 refund of the original booking amount, they bounced me around a couple of times, finally said they will try to negotiate some refund with the rental company and get back to me in 48 hours. Not only did they not get back to me, I have received no confirmation of even a ticket being created. Even after spending $10k on travel this year through expedia, I have received horrible customer service. Needless to say, I’m never using it again and taking my business elsewhere.
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Problem with flight date.
by Xiomy sweets on 2018/08/24 03:55
I used Expedia last year to book my car, hotel as well as my flight to Puerto Rico and I loved it I can’t complain. However this year I decided to go over my brother in law who loves to book through the flight Airlines themselves to avoid problems and decided to book through Expedia. I looked for the flights I wanted and called the agent to inform what flight information I was interested in. They were very nice, I also confirmed that my flight was from August 21 to Orlando and coming back on the 27th I informed I’m going with family and we rented a villa and the lady helped me find the tickets got my information and I paid. I quickly glanced at the confirmation email and I though everything was great. Well a couple a days ago I look at the flight to print out the information and have realized and error was made. Instead of the 27th on the return ticket we have the 28th. When I called the agent in Expedia they told me there was nothing they can do and a fee of 200 per ticket was going to apply if we did any changes. Now I’m in Florida and the room that we have at the villa is up to the 27th. On the 27th we will have to find another hotel for me and my 2 children so we can spend one night. This is not easy to do. I’m not happy. I think next time I will listen to my brother in law.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Not great search engine or bundling options
by Shadzs-Cub on 2019/01/10 22:24
I travel A LOT and many of the places I travel to do not have an airport near by so I have to fly to the closest airport, rent a car and then book a hotel 2 hours from my airport. Unfortunately, the best way to get deals on Expedia is through booking all these items at the same time. The bundle deals never let me put the area that I need for the hotel. It always tries to put me in a hotel close to airport. Also, I have accidentally booked two flights at the same time. There are no safety measures or alerts in place to warn you like “Warning, you are about to book two flight at the same time.” Expedia of course did not give me my money back for this mistake despite being a VIP member as I called about it 24 hours after I booked. Overall, I think the idea of Expedia is great and it’s very convenient in a lot of ways but It has been very tedious and annoying to get good prices easily since I travel from place to place. Otherwise booking for one full round trip vacation is super easy and great. Just booking one way to one way to one way is incredibly difficult
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Terrible app
by DeeTee576 on 2018/09/28 20:38
Finally i found something that was much more worse than the customer service of expedia, it is their app. It didn’t allow me to login into my account saying that limit exceeded on the first time itself. I verified my login details and tried logging in again and the message was popping up there again like your ex-gf without any mistake of yours. Moreover the app crashes more than the shares of the company in which you invested hoping to get a profit out of it. Also never go for their insurance plan unless until you have cancer or are planning to loose your leg, remember loose your leg and not hand. Because if you loose your hand you are still capable of taking a flight and wouldn’t refund. I obviously didn’t read their 5 page insurance terms and conditions and simply bought the plan. But i learnt that they were simply interested in making money and the insurance was just a scam. According to them IF AND ONLY you have an extremely serious medical condition that makes it impossible for you to walk, you cannot even file a claim.
So Disappointed
by CindyAcosta17 on 2018/03/31 22:53
I booked my bundle trip with flights and hotel. They sent me a confirmation email and was charged but about an hour later I received a call by an Expedia agent telling me I had to pay an additional $280 for my departure flights because they were going to be cancelled otherwise. I tried to reason with them for about two hours that it wasn’t fair and they should honor the price but they insisted I didn’t have a choice. Finally, I tried to cancel my trip because I felt so dissatisfied with their very dishonest and unprofessional services so they threatened that I would still have to pay a total of about $1,300+ in penalty charges if I cancelled. I couldn’t believe this was happening and since I didn’t really have a choice in the matter I paid the extra money. It was honestly really sad.
Be very careful booking with certain airlines on Expedia
by kdwokc on 2018/05/24 21:15
I recently booked a flights for me and my husband to LAX on Expedia with Frontier Airlines. Now that I have purchased this ticket I find out that Frontier penalizes customers who book their flight with Expedia. If you don’t book a flight directly with Frontier, you have to pay substantially higher baggage fees. These fees are unfair. You even have to pay for a carry on bag. These fees were almost half of the cost of the flight. I’m stuck now having to pay those baggage fees, since my flight was non refundable. There were other flights I could have chosen, but since the Frontier flight was the best price, I chose it. Beware. I have another flight with America Airlines and baggage fees are the same no matter where you book the flight. Just a warning to future customers. I will never fly with Frontier again, thru Expedia or directly with the airline. That’s a shady way to do business. And it took me over an hour to even talk to a human being at Frontier.
Where I always book.
by 007girlpwr on 2018/03/08 06:26
I always go on google flights incognito to gauge prices and then I look at Expedia and usually prices are about the same. Prices do vary by when you’re booking and what day of the week you book. I just keep checking incognito so the cookies don’t mess with the best possible prices. In the end I always book with Expedia. I’ve never had problems. It’s reliable and all my booking info is in one app even flight changes like terminal changes while you’re at the airport are very useful. Also you can access your info even if you’re offline, you’ll get the last update that was available. I use this for hotels and their bundles look great but I have never tried it. They look convenient. Not a bad app to have when you’re booking trips.
Careful with 3rd party
by Desiree1955 on 2019/02/01 17:46
Have used Expedia many times but our first Time having a problem Expedia was a nightmare. Stayed on hold over an hour just to be told that they could not contact the hotel that we were going to be staying at. But they would reach out to us in 48 hours. We just needed to add a person to our room. But because it’s a third-party you cannot do that directly with the hotel. We called Expedia they said they couldn’t reach the hotel. I hung up called hotel directly. They offered me an upgrade for $10 a night we took it ( included a pull out sofa, larger room$. No hassles no big cost no drama and I had an answer in five minutes. Expedia failed us. If I would’ve waited for Expedia who apparently do not have a good relationship with the hotels or did not actually call them, we would not have gotten what we needed (we were departing within 24 hours and Expedia knew that). I also bought the insurance ridiculous. Don’t buy the insurance it’s a ridiculous coverage read the reviews very informative.
App
by SarahtheReviewer22345 on 2018/01/27 00:23
This review mostly centered around the app. I did take a successful trip through Expedia last year and was happy with my flights and hotel. However, I cannot see my future booked trip in the app. It will not load. I’ve tried updating the app and I have a new phone so it shouldn’t be acting poorly. Please fix this bug. Also I will say we had trouble with the website when we booked this year’s trip and I had multiple pending charges on my credit card. But I called customer support and was helped. The lady assured me the erroneous pending charges would be cancelled and they were. So I think the main troubles have been with the app and website. My advice to those complaining, learn how to really read ALL the text that is listed for a hotel. And if you’re not sure of amenities, call either the hotel or Expedia before you travel.
Good app, could be great with one easy fix
by pg1000 on 2017/11/03 14:36
I found a good hotel in San Francisco for a good price. But the app does not give good control over the geographical distance included in the search. The filters don’t let you specify a distance range, and the entries, when you call them up, show such a tiny map that you can’t tell where the hotel is in relation to your desired destination. Wasted time reading about hotels that turned out to be 25 miles outside the city! They let you name nearby municipalities/neighborhoods to narrow the search, which is probably part of their attempt to handle this concern. But of course, I’m not going to recognize any of those names because, (surprise, surprise), I’m a visitor traveling from out of town. A simple distance filter, and simply to display the distance from your desired city on each record, would help so much.
Don’t book thru Expedia!!!!
by Sonnenschein75 on 2018/07/17 17:54
So this has happened to me over and over again. With flights and hotels. When you book directly thru Hotels and airlines they can make changes easily to your reservation and if you have any emergencies they even accommodate you despite their cancellation policies! NOT so when you book thru Expedia!! Over and over I have heard from hotels and airlines, sorry we can’t do anything because you booked thru a third party. Friends who booked thru hotel website or called could cancel or make changes, not us!! So then I call Expedia and they give me the run around, holding on the line for a long time, then the nice representative gets back and says to me yes it’s all handled and you will get a confirmation email BUT the email I get is, sorry the hotel wouldn’t cancel! But they WOULD if I didn’t have booked with Expedia because other people in my party were able to but the hotel isn’t dealing w Expedia?! Anyways I am done so this doesn’t happen anymore! My advise: book directly-no third party booking!
Like having a personal concierge
by AK10R on 2018/11/02 04:09
I have booked several trip by bundling and last minute stays in the areas I’m in. There are many sites for doing the same thing. What has impressed is that when I have a issue I just call Expedia and they fix the issue. I had an issue with a airport pickup by a hotel that did not have a pickup as late as I got in, I called Expedia, they put me on hold then told me that the hotel would pick me up...and they did. Next I had an issue with a rental drop-off where the rental company would not answer my call because they were closed on Sunday, I called Expedia and they took care of it. Last I called with a app issue when I want to add my travel to a trip my wife already booked with Expedia, they found a way to package the trip saving me $$. Thanks Expedia.
Worst Experience with this company EVER!!!!
by Holly Groenenboom on 2018/12/20 02:42
Will never book anything with them again nor purchase the travel insurance. Expedia and the insurance company are both scamming with each other to keep from paying for a lost night of hotel stay of our vacation due out flight not being delayed and us flying out the next day. Expedia told the insurance company they already reimbursed for the hotel stay. Which isn’t true. I asked the insurance company to provide me with the date I was supposedly reimbursed but was told they didn’t have a date. They were just going on what Expedia told them. I’ve been fighting this battle since the end of October 2018. They owe me for transportation from the airport to where we had to spend the night also. But are also refusing to pay that. So, please beware of the insurance, it’s a total rip off. You pay for it and they do nothing. Then Expedia lies so they do the insurance company doesn’t have to pay anything. Don’t book with Expedia if you don’t have to. Go with Travelocity!!!!
So easy, quick and convenient. I love it!!
by Elainap3 on 2017/09/27 20:25
I just booked a hotel through the Expedia app for the first time and I have to say what a quick and easy transaction. And the best part is I actually called the hotel directly before I booked the room to ask them how far the train station to the city was from the hotel and figured I may as well book it directly through the hotel but when I told them the price that I got through Expedia I was told to book it through the Expedia website/app because the price that I got was much lower than what the hotel rate directly could give me and Expedia offers the option to use a credit card to hold the room but pay at check in and I can cancel up until the day before. I'm going to use Expedia from now on!!😁
Alarm alarm alarms
by Abi 77 on 2018/05/11 16:57
One star is a lot for this company they don't deserve any star, and you will know why! 😤😠😡🤬🤯😳😱😨😰😥😓👎👎👎👎👎👎👎👎👎👎👎👎 We made reservations with Expedia while in the US to visit Canada. We were supposed to stay at Motel 6 and we informed Expedia that we had a dog. We drove from Pa to Ontario, arrived at Motel 6 and we were turned away because Expedia failed to mention the dog. Motel 6 is pet friendly but had no rooms according to the clerk. We spent the next 4 hours searching for a room and went to the Ramada hotel which was much more expensive. Contacted Expedia once again and they refunded the cost of the room at Motel 6 but we want them to further compensate us. They were asked to pay for our stay at the Ramada and refused. Our vacation was nearly destroyed all because someone from Expedia failed to mention that we had a dog. We had a lot of trouble with the internet and using our phones was very aggravating. Someone from Expedia actually had the nerve to hang up on us while we were scrambling to find a room.
Simplicity in itself
by Ryuakira on 2018/12/04 19:33
I’ve been using this app for years now, and I really don’t need it for anything complicated, I just use it for keeping track of my flights, have my itinerary on the go instead of a printout and the time frames for them, and really it serves that job very well! I don’t know who uses it for the full on use of the app for booking hotels and such, so I can’t say how they feel about this app, but I enjoy using it for my simplest of needs! I will admit that it can lead me astray a little with last minute changes at the terminals, but I can’t fault the app for that, and even then I have my email to give me info regarding those changes to boot. So yeah, if you need an app that can keep track of your itinerary and flights, I wholeheartedly recommend this app!
Never Again
by SoVeryKerry on 2019/02/17 22:42
App is just as bad as the company! You won’t be able to talk to anyone after the have set you up with sketchy airplanes and hotels and you never get your money back!! Horrible company!! I haven’t traveled in 20 years. Wanted to do something special for my son’s 20 birthday. Expedia directed me to use Volaris and Pueblo Bonito in Cabo, Mexico. The airline was vague about the departure at 12:40. Flight was missed and immediate follow-up with Expedia and others didn’t assist me in any refund except Alamo rental! Thank God for Alamo. I will never book through Expedia or travel to Mexico again. I might have made an honest mistake (which I became aware of at the airport excited to travel), but both Expedia and Volaris’s customer service—lacking being kind and fair—left me stressed and in tears! They’ll take your money over anything! I will use other services and I will recommend to anyone else the same. After this horrible experience of losing approx $5,000 and breaking my heart about my son’s birthday, Never, never, never again!
Worst experience ever!
by Worst Experience! on 2018/06/30 17:47
I choose a cheap flight and great departure and arrival time, but I been trying to book a flight for two days and I entered all booking information and my payment and every time I was ready to book it give me an error that my “book was not able to complete at this moment, please try again later”. I contacted customer support and I told them my issue and, they were trying to do the same thing I did and had the same error. I spend 1hours on the phone with them very patiently, and at the end they just told me the issue is because the airline are changing their booking information etc.. which it doesn’t make any sense, and for that hour they were not able to told me that and nothing was resolve and they were trying to make me buy a more expensive and horrible arrival and departure times flight!! Not help at all... First time trying to book a flight from this site and It was not a great experience. won’t be back here for any of my flight matters.
If you’re looking to be stranded this is the company for you
by VaTrueGent on 2018/05/27 23:41
If I could rate them any lower I would Honesty I never leave a bad review. It’s always been said that if you don’t have anything nice to say then keep it to yourself. I have many points that I should’ve left using this company, but this way the last straw. NO CUSTOMER SERVICE. That being said, Expedia has literally done nothing but “make arrangements” and basically bold face lie. I will only talk about my most recent trip. I booked a flight (round trip). Plans changed I couldn’t leave as early as I had hoped. Totally fine. They said I’d need another ticket... not saying round trip ticket just I could t change my ticket I had. So fine I bought anther ticket there. No worries it was my fault. Called Expedia because I had made a mistake, and EXPRESSLY asked if I could check in at 1 am. The agent said no worries I will write that down no need to pay for two nights... Got to the hotel they were wrong. I still had to pay two nights. Got to the airport to leave. No show for my one ticket... so I had to buy another ticket. Did Expedia have my back for either offense. Nope. Not after I have used them for every booking for the last 5 years of my life. Long story short, do your own research and book yourself both vendors said if I booked through them they could help. Expedia is basically your uncle that sells you lemon car then Refuses to take any responsibility for it being crap.
Great for tracking flights, terrible for buying them
by Vincorine on 2017/10/09 03:20
Would normally give 5 stars for managing my trips, which I still love the app for, but they’re now trying to have you book trips through the app as well, which was a bit clunky but fine, until I got to the end and it said there was an error and that I needed to start over. Except I immediately got a confirmation email and saw the charges on my credit card. This was a bad experience, I felt insecure about whether I’d successfully booked my flight or not, but really didn’t want to book another one and pay twice. Customer service was very helpful, so again, just writing s one star review because of one specific problem, if they fix that then it’ll be back to five stars for me.
Disappointed
by jmnyc13 on 2018/11/17 19:11
Very disappointed with Expedia. I was trying to book a round trip flight. Expedia wasn’t processing my payment (tried 5 times). Spoke with rep who tried as well and failed. I felt like there was a reason for pymt not going thru. Rep told me to try again in 2-3 days and don’t worry about price, it will remain the same (flight was for Jan, we are in nov). 2 days later price increased $100. Called again and another rep told me reason payment was not going thru is because I was choosing 2 separate airlines for my round trip ticket. Seems like not enough money could be made by my booking. My argument is, why have those flight options available if you will not process my payment? Why have me trying over and over thinking it’s my debit card being the problem, when it’s just that my bookings were not profitable enough for Expedia or the airlines. That’s BS. If you can’t process a flight, don’t have it available as an option. Definitely taking my business elsewhere from now on
Expedia is my go to travel app
by Judith Szwajder on 2018/12/13 15:53
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites I use to compare prices. Customer service is very important to me & Expedia, you rock!
Awful company
by expediaisawful on 2018/12/06 13:36
Awful experience cause they told me that my flight was canceled by Turkish airlines. But that wasn’t true as a turkish representative told me it wasn’t after I called them. Expedia kept telling me they were trying to fix it, so i was waiting till the last minute for the expedia staff to fix their issue. They did not fix it, it was all just a ruse. I was on the phone with them for hours and talked to a “manager” who put me on hold for 45 min and then simply hung up on me. I was forced to buy my own ticket and Expedia kept telling me they wouldnt pay for anything cause it wasnt their fault the flight got cancelled....but the flight wasn’t canceled. They had failed to properly book the ticket and simply kept putting blame on the airline and dragging me along from one agent to another until I ran out of time and forced into buying a different ticket. DO NOT USE EXPEDIA or any other third party company for that matter. Theres no point. Just book straight from an airline, at least they can be held accountable.
Expedia pulled through
by Rubi J on 2018/04/10 07:14
On my first trip to Europe, I booked my plane ticket and lodging through Expedia. I was very at ease knowing if I ran into any issues I could call Expedia. Only twice did I need to do so and the customer service agents were very reassuring to address and solve my situation. I would only point out, I booked a plane ticket from London to Paris through Vueling Airlines based in Barcelona. If you book coach and need to make changes, you will need to go directly through Vueling. Expedia will not be able to help. Vueling can be challenging to deal with on the app and recommend calling them instead. And because Vueling offers inexpensive trips, in the long run it may end up being more Expensive. Over all, Expedia was there for me.... Thank you.
Disappointed
by Stoneyyogi on 2018/03/10 22:05
I’ve used this a few times to book hotels and never had any issues, however this last time I booked several, as we were going on a cross country move and needed pet friendly accommodations and you can’t use that filter on the app so I had to use the website. you can’t choose options like “close to the highway”, Or “can accommodate truck/trailer parking” so that was another headache trying to make sure the hotels weren’t too far out of the way. One of our hotels was just AWFUL and I went to write an HONEST review to warn other potential guests and they wouldn’t allow my review to be posted because ‘they only allow positive reviews’ which kinda upsets me as I spent money to stay in a hotel where I felt unsafe yet that I could have avoided had others reviews been allowed to be posted. I would highly suggest doing your own homework about hotels you are about to book so you don’t have a terrible experience in a sketchy hotel. I’m not sure if I’ll ever use again.
Iashyia Johnson
by iashyia on 2019/01/11 14:46
This is not a very good company at all and I was not respected at all my room was cancelled without me even knowing company didn’t even try calling me to notify me about these changes in then when I got to the room where I was going the front desk had to notify me it was cancelled in the representatives that I spoke with was very rude to me in so long story short I finally got a room at motel six it looked nice had a kitchen in everything me my kids in spouse got all comfortable turned off lights for a sec turned the lights back on roaches on the counter top crawling everywhere then we began looking for things that was wrong with the room after this point it was all kinds of stains on our covers the worst service ever never will I ever go through this connection again in never will I ever get another room with motel six again I’m not bashing anyone or company, but I wanted you guys to know how I was treated in I didn’t even call to get my money back .. but no big deal lesson learned never again!!
Horrible customer service
by Taco 03 on 2018/05/24 10:00
I’ve used Expedia many times and it hasn’t been as awful as this time. We went to book our flight home from NY and we didn’t get our itinerary for the flight. With the company they booked our flight home with it was a small company. The company had many rules with baggage and arrival times that would have been good to know by Expedia. We got to the airport an hour early ( it shouldn’t have taken us longer) when the airline said they couldn’t take our baggage because it was too late and we had missed the flight. The airline told us they couldn’t accommodate us for missing the flight because we booked through a third party for the flight. When I called Expedia to see what they could do they wouldn’t help out at all. I ended up waiting on the phone for 30 minutes just for them to tell me all they could do is book another flight for me and it would cost more money. I will never book with Expedia again for anything.
Cross reference prices
by Alxboozer1 on 2018/05/31 01:32
Customers need to do some due diligence when using Expedia, you will find its sometimes cheaper booking direct with hotels, especially abroad. often times Expedia does not guarantee the best possible price. On a recent trip to Rosarito Mexico i booked a ocean side suite for 2 nights on a weekday, i though i got a bargain for the suite as a typical suite in US can be hundreds of dollars especially with an ocean view, as i later found out from talking to the hotels reservations department they advertise a significantly far lower price on the hotels home page which is a standard rate year round without fluctuation. Which was Expedias copout answer that they have no control over market fluctuation even if rates go down. Again the standard rate starts and begins far lower than Expedias price year round. So Expedia gave me $25 to my account for a future reservation, after they price gauged me and up sold a room for hundreds of dollars more. Not kidding, it was no nickel or dime in difference, it was hundreds.
It could beer better
by Zen with a pen on 2017/11/21 15:08
I'm not a frequent traveler, but I do like three idea of building an account that will give me long term benefits. The design of the app is user friendly. I planned an entire trip to California for three and a couple other small getaways and it works, for the most part workout a hitch. There are a few things that I get annoyed by, 1. The double points thing I think it's just bait to get you to download the app, it's probably some loop hole they are able to use one probably your first purchase, or something similar. It's misleading, and it annoys me. 2. Map integration in this app is terrible. Recently went down to the keys, and the hotel address was nowhere near where the pin dropped from the app, had to Google it in the end. 3. You can't review the hotels after your trip through the app. It doesn't make sense that I've gotta log in online to be able to write the review when the app should have a rating interface. Lastly, I'd like to see Expedia become more competitive with their pricing, I've had the chance to download other traveling apps, and saw the difference. I'm still just a +blue member member, whatever that means, hopefully if I make it to silver I'll see some actual discounts.
Can’t book multiple cities
by LjRN2 on 2018/01/28 19:46
My 1st & foremost biggest #1 complaint is one can NOT book multiple cities flights on the app, defiantly can’t book hotels in multiple cities either. Ie: on app cant book O’Hare to athens, the on way back Naples to O’Hare. Now, one can do this on the actual Expedia site, however most ppl these days book on app. That’s why Kayak rocks better. Also, one should be able to both book multiple city trips with different air ports, AND also at same time (for more dicounts) ALSO be able to book hotels for those various cities as well. Finally, I recently married & changed my last name (quite sure very common) however app not letting me change to my new last name. Opportunities for improvements.
Expedia iPad app needs improvement, lags behind
by SfNyCh on 2018/01/17 11:57
Some basic feature functionality is missing that means it lags behind Booking’s app to a material degree. - can’t save favorite hotels to a list (a no brainer) - more detailed info about a particular property or room is presented as a bunch of text, like literally just dumped into an open text field, not user friendly at all - when I go to reserve a room, not all of my user info is saved so it’s midnight and dark in my bedroom, then I need to get out of my bed, fetch my credit card to give it my CVV (Booking’s app doesn’t require this, what gives?) - slow app at times and less responsive than Booking - visually more simple than Booking app means it borders on being dumbed down and simplistic (app devs took simple design way too far here and are sacrificing richer presentation of important data) - feels like it still requires way too many presses and swipes - inability to change dates “on the fly” (have to back out of hotel results page and re-enter dates on start search page) - Expedia, you guys need to hurry and catch up, no wonder Booking continues taking market share from you IN YOUR OWN BACKYARD - you guys spend literally billions on tech and cloud and still can’t produce a competitive app
Horrible service
by pik@i on 2018/11/21 20:28
I advise everyone before you even book with Expedia go through the airlines itself. I had an accidental cancellation and they would not help me with getting that exact flight back. The only way to do so is to pay a exchange fee of $200 which leaves me with really nothing to get on the flight I originally booked. I have talked to multiple people All they did was give me run around for hours between Hawaiian airlines and the rep at Expedia still with no help on resolving this matter. They don’t care about their customers all they want is money. And $200 of my “airline credit” and the full payment for the exact same flight exact info everything. No matter how much I explained the cancellation was not suppose to happen. Never do business with this company! They are crooks with no care for anyone. So I lose out on the entire trip booked because of an accident. Never again will I spend my money through Expedia.
Zero if possible
by BlessedN on 2018/03/18 01:41
This review is about customer service (or lack of) and not particularly the app. After realizing I made a mistake and booked my hotel in the wrong city, I quickly made the correct reservations and called to cancel the incorrect hotel. I was placed on hold while they contacted the hotel to cancel. Once they returned to my line they stated that the hotel manager was not there and they were the only ones who could cancel the hotel. Expedia was to follow up with the hotel and then follow up call would be made to me confirming that it was cancelled and I wouldn’t be charged. Guess what was charged?!?! I called Expedia back and again the same situation. Placed on hold until returned and again they were not able to reconcile my issue. This time CS stated they had no record of my 1st call to cancel. OH!! AND..I was charged for 3nights the full booking too!! Again a follow up call was supposed to be given to me and I still have not received a call.
Ripped off - bait and switch fare - BEWARE!
by Zoefoto on 2018/08/24 21:51
Long story short, I was ripped off $800 by Expedia and their lack of transparency and terrible customer service. Booked a last minute trip to SF to end the summer. Found fares for $400 for 2 tickets - 5 left. Selected said tickets and chose to book a rental car as well. Checking out, the fares doubled and I figured it was a glitch. Booked the tickets thinking it could be rectified by customer service. Day before flight, customer service says they can clearly see where the prices were $400 each by video surveillance- they have a record of all this. After an hour on the phone w cs, they cannot come to a resolution until 48 hours after my flight... so I’m screwed no matter what. Cannot rebook the day before and they conveniently denied my appeals with NO pricing transparency to boot. Customer service and corporate totally deny my request for the overcharged $800. I’m NEVER using this service again! Buyers beware at own risk!
Review of app. and customer service
by Hate double down on 2017/12/19 22:17
This is the first time I have given ANY company a bad review because mistakes can happen,but in this case it was not just a mistake. This was incompetence of epic proportions. I just completed a 61/2 hour quest to use my $12 worth of rewards. I should have quit after an hour but by then it was just a matter of principle. After another hour of phone calls and 2 hours on my iPad trying to book a room it became a quest. Then after another 2 hours on my iPad and iPhone and a total of 2 hours on hold and another 2 hours talking to 4 customer service people (and I use that term loosely) I finally did reach someone who could assist me in my reservation and using my $12 worth of rewards. So I will never ever use Expedia again but if you have nothing to do and you would like to spend 61/2 hours wasting your time making a reservation and using your reward points I highly recommend Expedia.
Do not use this company! Save yourself the time and money and book direct!
by alw1885 on 2018/11/09 06:24
I will never use your service again and will encourage everyone I know to also never use your service again! Expedia has the worst customer service practices! I booked three flights using my phone and didn’t realize until later that the auto correct changed my last name from Walter to Walker. I understand that the error was my fault however, I have spent 4 hours on the phone with name correction and they have only been able to change the name on one flight. Additionally, I was disconnected when one representative transferred me to the airline after being on the phone for 45 minutes. Then I was hung up on by another representative after 55 minutes into the call. My experience your customer service representatives are the most unprofessional customer service reps I have ever dealt with! 4 hours and only one flight has been corrected and I was told that all I could do was call back tomorrow for them to try and contact the airline again. Expedia has their customer service reps responding to people like robots saying the same automated phrases and responses repeatedly. Absolutely terrible service and not worth any amount of money. I will only purchase direct through the airline from here on out! I regret ever using your service.
Worst Experience and Lost Money
by Regi :) on 2018/06/06 05:06
First time writing a bad review, but I had a terrible experience. I had booked a bundle which consisted of a round-trip flight and a hotel stay in Cancun. When I got my confirmation email it only stated a one-way flight from Cancun and a hotel stay. I decided to call and customer service simply states that right before I booked someone else must have taken the last seats on the flight to my destination. I was never notified or given any caution signs, I was just automatically booked into a one-way flight. They did not offer to find a different flight to Cancun for substitution, and I decided to cancel the trip. (Since buying plane tickets separate would’ve made the trip more expensive) This whole experience made me so frustrated and I decided to not go on a trip at all since I had lost money in the process. Overall their system is flawed and needs improvement.
Worst travel site
by sandroiiii on 2018/05/13 07:07
Zero stars !!!. I booked a flight for April 10, 2018 from Tampa, Florida to Newark. When we got to the airport we found out Expedia had booked it for July 10, 2018. We called Expedia and they said they couldn’t do anything and that it was our problem. We had to ask the United people if we could change our flight date and she said that all the flights that day were sold out and they won’t help us , I had to ask to speak with the United flights supervisor after pleading for help, she could help us book a flight for the next day but we had to buy new tickets. Because of this I almost lost my job and my kids missed an important test that day. Once we got to Newark I made a dispute and they said they would resolve my issue in 2 weeks. I called in 2 weeks and was told that we would not get a refund and that it was not Expedia’s fault for changing the date on our flight.
Huge and basic bug on this App
by Sea2018$$ on 2018/05/28 04:58
As industry consolidates, Expedia owns a bunch of other sites such as Travelocity, Orbitz, etc. They all share the same basic app framework which has a serious bug: if you have a two letter last name such as my self, you can’t change anything on your personal info page as your two letter Last Name field will keep reporting an error saying it must be 2 to 30 letters long, even if it is two letter in the Last Name field. It is laughable that a huge company such as Expedia can’t QA their own software on such a basic feature. When I called the call center, it is obvious it is located in an foreign county such as India, the poor girl’s system has the exactly the same bug, and after on hold for about 15 mins, I hang up as she has no clue on how to resolve this issue. Too bad Expedia just lost my business to have 3 business class tickets for my family’s summer European vacation.
Rating Trends
171,179,177,223,213,185,174,178,175,160,1151,7325,8189,6584,6344,4023,4418,5551,4307,4947,6076,289,7666,0,6570,5316,3515,0,6502,3554,2767,2573,2507,2991,3357,3367,3162,3520,2811,2622,3249,3096,3268,3459,2966,3084,3338,2852,2663,0,5328,0,10011,3491,0,4603,0,2149,4729,2261,2724,2022,2009,0,38110,0,0,0,7547,2206,2280,3030,3867,3138,0,7369,3309,2967,3521,3159,3176,3553,3149,2742,2763,3260,3090,2644,3372,2787
All Versions
5.0
508,108 total
 5
431,353
 4
54,395
 3
11,230
 2
2,972
 1
8,158
Current Version (19.7)
5.0
496,796 total
 5
424,602
 4
53,325
 3
10,608
 2
2,337
 1
5,924
Version History
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App name
Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $570* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. *$570 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from September 2013 through February 2014, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates, and selected travel supplier(s). Savings not available on all packages. *Add on Advantage: Terms apply. See site for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
How does this app work
by 1You-C on 2019/02/21 01:27
I put in my itinerary information and get nothing. My trip is booked but can’t connect the information to this app which renders this app useless.
Las
by LSS57 on 2019/02/21 01:17
Price went up after I put in my order.
Fabulous app
by Cde33 on 2019/02/21 00:55
I'm using the app on my iPad and it is great! It's easy to navigate and displays everything perfectly.
Best
by negrito84 on 2019/02/20 23:24
Always pleased with the deals
Booking flight
by Sitzesgirls525 on 2019/02/20 21:29
So easy to use! Love it!!! Hope to use points UNT the future!! Looking forward to treating myself to First Class!! Thank you Expedia! Sitzesgirls525
Why can’t I just book a flight and car together?
by Bad Chipmunk 13 on 2019/02/20 18:50
The App didn’t allow me to book a flight and car together, so I had to waste my time booking them separately under 2 different itineraries. What fun!
Old app
by dawgfan715 on 2019/02/20 17:31
Should have Natural language search with AI and ML. Need to get out of yr 2000 mentality
Charges
by MikeChrepta on 2019/02/20 17:19
Can’t find anywhere on the app that provides an explanation of the charges against my credit card This review doesn’t work!!!
Will never use Expedia again
by jersey girl3286 on 2019/02/20 16:25
I was looking for a hotel/ motel near Disneyland I bought the booking insurance just in case I needed to cancel or postpone my trip. It said it wouldn’t charge my card until I checked in but the next day I had a charge from the hotel. When I called Expedia they gave me a run around told me to call the hotel myself which I did and they told me I had to talk to Expedia 😡 then I asked them what was the point in buying booking insurance???
Live life Expedia
by catman9040 on 2019/02/20 15:43
Love Expedia they have never let me down thanks guys and gals
Ofertas !
by AiramVc12 on 2019/02/20 13:35
Buenas ofertas y tendencias sobre precios. Excelente sistema de notificaciones
Bad app
by Akimia on 2019/02/20 13:25
I can’t access my trip information with just the itinerary number as it is clearly stated. Even though You enter the itinerary number, the app still prompt u for an email /password. Ridiculous
Great service
by Sheil-estate on 2019/02/20 12:36
Everything is great with Expedia! From booking online, travel ,hotel stay ,and flight back. Service is impeccable!
Wonderful
by Lilredsexy on 2019/02/20 06:14
Made planning my first trip quick and easy
Expedia Rocks!
by Luke 248 on 2019/02/20 02:14
Love the app.
My travel go to!
by Vero the Frenchie on 2019/02/20 00:20
I book almost all my travel/accommodations with Expedia. The website is easy to navigate and the support staff helpful and knowledgeable. Love Expedia!
I wish there is mor than 5 stars
by Twr3226094 on 2019/02/19 23:34
The best
Exceptional service
by Stacy Cool on 2019/02/19 23:24
Monica, she was awesome!!!! Thank you for all your help and hard work.
2 stars for lacking desktop features
by ToxAxe on 2019/02/19 17:57
This app is literally just price checking app. The problem is that Expedia failed to inject a key features for this app and mobile web site which makes this app useless. I also absolutely hate the hotel interface, I think it’s extremely poor. Also, no affirm support! Extremely bad login options as well!
Always Good,
by Peru1945 on 2019/02/19 17:27
In prices and service.
Good App
by Legionarioloco on 2019/02/19 16:45
Perfect.
The app has its limitations
by Elvisjoebob on 2019/02/19 15:40
I frequently need to book airline tickets and a car or airline tickets and a hotel or hotel and a car and the app does not let me do that.
Rewards Option Never Works
by Unhappy Rewards Customer on 2019/02/19 13:53
I have reward points, but the last few months, every time I want to use them, they disappear from the website. I get a page that says they are working on the rewards page and I should check back later. This has been going on for months. Then when I call in to use my points they say they can’t help me, I need to make the reservation online. This needs fixed. I spend thousands with Expedia and should have access to my points.
How Expedia has screwed me
by aye1der on 2019/02/19 12:59
I don’t have time to list all of things that Expedia and it’s unbelievably inflexible politics have scre*** me but I will send them to you on my laptop where it is much easier to send lengthy documents. Suffice it to say, I will NEVER use Expedia in the future. I have posted my reasons on Facebook & I am URGING all of my friends to never use Expedia in the future.
Poor Administration and Judgement
by RMnobelman on 2019/02/19 01:54
I deleted the Expedia App and then decided to give you one last chance. I was outraged to here that Expedia follows you, tracks you and shares your information and where-a-bouts with others. I want nothing to do with anyone who acts this way behind your back. Please clarify your actions as it applies to me and my privacy. If this is true, “Shame On You!!!”
Rewards
by mlathamprice on 2019/02/19 01:14
You all take a very long time to add our reward points, I am not sure why
Great Service to use for traveling
by TamMacy on 2019/02/18 23:57
I have used Expedia many times and enjoy the easy self service, good price checking and wonderful reviews to go by.
Can’t login
by chicajen68 on 2019/02/18 20:41
Downloaded app and can’t even log in!
Prices are more expensive on app than on website!!!!
by jvilla123 on 2019/02/18 18:01
I really don’t understand what the advantage of the using app is. The prices are consistently more expensive (significant difference) on my app than booking directly from the website. I’m currently looking at hotels in Mexico City and the price for the same hotel far more expensive on the app even though I have my account information on both platforms. Please fix this! There is absolutely no advantage in using the app. In fact it seems to punish you for using it. It’s a shame because I always use Expedia for my trip planning.
View of Expedia
by Guinness time on 2019/02/18 15:47
First class professional operation.
Great but not perfect
by Peter1143 on 2019/02/18 13:38
Great app but impossible to book multi travel destinations.
Love this app
by Britt0710 on 2019/02/18 04:29
I go on Expedia knowing I am going to be able to find the right hotels and flights for decent price . The points system could be a little better for some of the hotels I use but overall they Give you a chance to receive more money off your next stay. I like not having to go directly through the Hotel and there are so many options to choose from. Great app! I use it often
App can’t find itinerary
by BooneUSA on 2019/02/18 02:45
App cannot find any of my itineraries after entering same numbers from my Expedia confirmation emails.
No good
by maiiiirria on 2019/02/18 02:41
Slow and not dependable, changes prices within minutes and unresponsive, unable to book trip after 6 tries
Gate
by Natalie+John/OLTL4ever on 2019/02/17 23:43
The itinerary on this app almost made me miss my flight it gave me a completely different gate number. Don’t list a gate if you don’t know which one it is.
Never Again
by SoVeryKerry on 2019/02/17 22:42
App is just as bad as the company! You won’t be able to talk to anyone after the have set you up with sketchy airplanes and hotels and you never get your money back!! Horrible company!! I haven’t traveled in 20 years. Wanted to do something special for my son’s 20 birthday. Expedia directed me to use Volaris and Pueblo Bonito in Cabo, Mexico. The airline was vague about the departure at 12:40. Flight was missed and immediate follow-up with Expedia and others didn’t assist me in any refund except Alamo rental! Thank God for Alamo. I will never book through Expedia or travel to Mexico again. I might have made an honest mistake (which I became aware of at the airport excited to travel), but both Expedia and Volaris’s customer service—lacking being kind and fair—left me stressed and in tears! They’ll take your money over anything! I will use other services and I will recommend to anyone else the same. After this horrible experience of losing approx $5,000 and breaking my heart about my son’s birthday, Never, never, never again!
Easy living
by ttnitch on 2019/02/17 21:58
Makes travel easy and convenient. Love it!!!
Recomendado 10000%
by Liriett on 2019/02/17 20:43
Rápidos, seguros y muy serios Encantada con Expedía , no la cambio por ningún otro 🥰
Easy breezy
by Larrythebassman on 2019/02/17 20:14
I was very happy to discover that I could find flights that were reasonable priced 💺🛫✈️✨The ease at which I was able to navigate the mobile platform to book my reservation ...wow ✨highly recommended extremely user-friendly API ...🙌got2love it💥✨👌
I love Expedia
by SamChams on 2019/02/17 18:14
Expedia is great, book with Expedia.
Points
by connie.conway13 on 2019/02/17 17:56
It appears I am not accruing any actual points. Call for a call back that calls back and says their support system is down.
The application is terrible
by Expedia App is Terrible on 2019/02/17 17:51
Expedia should take a lesson from Bookings.com.
Easy and good deals
by WyomingDeb on 2019/02/17 17:32
We just booked with Expedia for an overnight in Europe. Saved with points. Old style castle her we come!
Great app
by im trippin on 2019/02/17 15:12
Love it, 👍👌
More expensive at the hotel
by 124589caligurl on 2019/02/17 14:16
I have used expedia twice now and both times it was more expensive at the hotel. Over $30 more a night at each. The whole point of this is for cheaper hotels. I never had this problem at Orbitz so i will have to switch back.
Buena app
by conchabamba on 2019/02/17 13:29
Gracias me gusta consigo lo que busco para mis viajes y alquilar autos y para viajes de mi fam gracias
Expedia did not allow me online to cancel my reservation
by nemakv on 2019/02/17 06:05
Less than 24 h later after I made a hotel reservation, Expedia did not allow me to cancel my reservation online, neither allow me to access my account using the correct login credentials.
A spying app.
by A very unhappy shopper on 2019/02/17 02:35
Expedia uses spying analytics while never mentioning it. They record the action on your iPhone and you don't even have to be using the app. I guarantee that if more people understood this, your rating would be destroyed. DELETED!!! This is 100% illegal.
Frustration
by Trump The Winner on 2019/02/17 00:36
This could not possibly be considered user friendly!!!
This app STINKS
by Barry in Connecticut on 2019/02/16 23:29
It’s quite simple. Key functionality, such as the ability to retrieve itineraries, does not work. Period! I will NEVER again book anything on Expedia. I have learned my lesson. You should not use this garbage company either lest, like me and my wife, you too have to scramble to find your reservations when far from home.
Dave Baker
by DRAMKER on 2019/02/16 23:25
Best site for vacation, hotels, flights and quick get away deals.
Website
by sonny elliot on 2019/02/16 18:05
Takes long. Trying to find my flights. Would not recommend your service.
Love it
by Allah is love on 2019/02/16 16:09
Love it ❤️
Only travel site I EVER use
by Sammryl on 2019/02/16 14:21
You can search all the sites and search engines ( I have ) to find better deals . But in the end Expedia is always the safest and best priced travel site .
Waste of time
by Johnnie Deriferoua on 2019/02/16 13:55
I tried three times to book a round trip flight to Cozumel. I got to the end, entered my credit card information and hit submit all three times. Every time it said “Flight is no longer unavailable. Please try again.” Then I went to the American Airlines site, booked the flight I wanted and was done in five minutes. It was the same as the very first flight I tried to book with Expedia. Expedia, fix the glitches, and then I might try you again in three years. But, the app is going deleted from my phone in 30 seconds. Bye.
My favorites app for booking
by rickytjay on 2019/02/16 13:21
I love it.
Bad communication
by RihamCh on 2019/02/16 10:11
I tried in many ways to communicate with Expedia if you are not US resident there is NO WAY to reach customer service this is a huge problem! And I still waiting!!
Student discount
by Wintercris on 2019/02/16 07:02
I just got $10 off a student discount promotion! I wish I could have known of it sooner!
Disgusting
by wht$@;)&;));&&4 on 2019/02/16 05:29
I booked a hotel in New Orleans only to find out if it’s more like a motel. Expedia is boing it’s best not to get involved.
Expedia is SOLID
by Jdods on 2019/02/16 05:21
We all know that sometimes we use it to check on flights, pricing, etc. I also tickets regularly and NEVER have problems. The web site is BETTER than most airline web sites. You’re the best Expedia!
Misleading rates
by Mariiiitaaaa preciosaaa on 2019/02/16 02:46
You advertise rates and when you go to book the rate is higher, if you advertise it, it should be available, it’s misleading.
AARP member who LOVES booking though Expedia!!
by Pj Winner2 on 2019/02/16 00:34
The convenience AND GREAT pricing of this website is FANTASTIC!!
Reservation
by Tw2ety on 2019/02/15 23:14
Customer service is terrible enough said RUDE employees
Easiest and most convenient travel app, period
by ranger3batt on 2019/02/15 20:17
I have been using this app for I feel 15 years. It is never let me down. It is the most convenient travel app anywhere.
Life simplified!!!!
by ProtectAll on 2019/02/15 19:05
Life simplified woohoo!
Don’t use Expedia!!!
by Leggz62 on 2019/02/15 18:53
This is the last time I’m booking with Expedia. Trying to cancel my moms ticket for next month because of a medical emergency and am being bounced between the airline and Expedia. Then they have people answer the phones who do not speak English and can’t answer simple questions. Unacceptable!!!
Keep waiting and waiting to simply download my itenerary
by Kafa360 on 2019/02/15 17:17
Keep waiting and waiting to simply download my itenerary
Convenient
by heavenlyadri on 2019/02/15 16:40
Really helpful
Handy tool!
by jirougu on 2019/02/15 16:09
Useful and user friendly
Flights
by where is my case on 2019/02/15 13:01
I come to Orlando with JetBlue company, I do not pay for any baggage, I gonna come back to Boston with the spirit airline, the company to charge me for my baby stroller, car seat, and 3 baggage, I not pay for nothing, with JetBlue, why experts, do this.
Multi city flights
by WY05653 on 2019/02/15 01:20
Does not exist in app.
Prices are important!
by ana w 2018 on 2019/02/15 00:24
I am such a great costumer to Expedia but lately I see myself finding more options and better prices I other sites... so sorry but in time of crises...
Viajes
by Guitar Mex on 2019/02/14 23:45
Muy buena aplicación para buscar lugares q desees.... Y para estarte recordando
Expedia
by gonzales alondra on 2019/02/14 20:52
Currently the app is not working it just said that is not connect to internet and my phone works okay it happens almost most of the time I use it it rarely works
Business member
by jashan2 on 2019/02/14 17:27
Excellent service best price
Why can’t I use google account to login the app?
by ye me on 2019/02/14 05:53
There is some technical design issue which the application which I cannot use Google account to login.
App review
by Panlo1 on 2019/02/13 23:54
Very easy to use.
Be careful when you cancel
by The Great GarLou on 2019/02/13 22:12
I booked 4 rooms as a Christmas present for my family (17 of us). It was A pool and pizza party. Due to bad weather in buffalo I had to cancel. Well when I canceled I assumed I canceled all 4 rooms. Come to find out I only cancel one room not 4. So I was charged for 3 rooms. The hotel understood and reimbursed 2 out of the three room. BUT I still charged me $81.35 for the 4th room. SO NOT HAPPY WITH THE APP. I will stick with another app for now on. Thanks Joanne Williams ( Buffalo my)
No issue
by GoodLovin41 on 2019/02/13 22:01
Highly efficient. Keep the updates coming.
Best traveler tool
by Aymeé on 2019/02/13 20:53
Expedia offers is a great tool for travelers!! Very easy to use, always effective with prices + easy cancellations at no charge!
Best prices you can find.
by Rovesoto90 on 2019/02/13 20:40
Lowest prices on bundles, super helpful, i love it.
Cruise Rewards
by Rodgers12mvp on 2019/02/13 19:55
Be careful, Expedia promised special incentives for a Norwegian Cruise to Hawaii. We did not receive them - even after calling several times asking how I would get them. This is some obscure extra form you need to fill out. This form did not pop up when purchasing the tickets and was not on the Precruise checklist. So much for “gold status” Customer Service to fix issue was poor, slow and in my opinion rude. They would not call back but instead sent out computer generated “we cant help you” letter. No worries - stopped using them. This post was more potential customers vs them.
Totally worthless
by Ilovoldsyf on 2019/02/13 18:11
All I want to do is add my TSA pre check number to flights booked for me by someone else, but no apparent way to do that.
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by Lisssaaaa on 2019/02/13 17:43
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Avoid Expedia
by Disappointed in (671) on 2019/02/13 14:24
After Expedia booked me on a non-existent Air Berlin flight, costing me lost money and time, I’ve stayed away from Expedia and advised all my friends and associates likewise. I had called Expedia to reconfirm that the flight was still valid when I heard that Air Berlin ceased flying. The Expedia agent insisted, wrongly, that the reservation was valid and I’d be accommodated by SAS on a codeshare airline. Wrong information! Then Expedia refused to admit their error or reimburse me. Since then I’ve happily used other booking services. I fly over 100,000 miles per year and used Expedia regularly until that incident. Never again.
Excelentes Precios
by Antonio Radio Centroamerica on 2019/02/13 13:15
Fácil de usar y muy buenos precios
Option for additional bedroom not available !
by Tavoh on 2019/02/13 10:07
It would be nice for people planning family trips to hav the option of choosing more rooms on the mobile app.
Expedia has it all
by MonkeyLG68 on 2019/02/13 04:37
Expedia has never let me down with great prices and deals. If ever I have made a mistake I just call them and they fix it. Everything is made easy.
I love Expedia
by Pnvlove17 on 2019/02/13 03:55
I love using Expedia when we travel . I’ve never had issues using them for booking our vacation, and I think the website and the app are both so easy to use .
Terrible support
by stranded by expedia on 2019/02/13 00:55
Weather delayed a flight, which made a connection unattainable. The offer was to move the first leg of the trip 4 days, causing me to miss the second leg of the trip also booked through the app. Refused to help with second leg of trip due to that not being their fault. Requested to cancel first leg of trip as there wasn’t another option and was told the money would be refunded in 7 weeks. According to Expedia nothing is there fault or something they will help with. They just take money and blame their partners. Completely useless it’s less hassle and less money to go direct with the airlines yourself.
Pushy on add
by de_Gori on 2019/02/13 00:38
Got stuck!!! Doesn’t work
Hidden chargers
by legla23 on 2019/02/12 23:15
I booked 3 cars from this website and got insurance and all the thing it was required but when i got to pick up my car they told me that it does not work for them and that i have to buy a different insurance from them and it cost 200% more that of the car rental so i called them and ask them and told me that i need it to read the fine print and i went like what fine print and told me that the insurance doesent cover the car so i ask them a simple question if the insurance doesent cover the car at pick up why to you sell it and the response was silence.
MY GO TO!
by Im EMuse tf on 2019/02/12 21:44
This app makes travel so easy. Those bundle deals are so great as well! Like, try make it so easy for you it’s relieving! :)
Amazing
by joseluis96 on 2019/02/12 18:07
Amazing app helps me getting the best options on flights, hotels and things to do best app ever
Glass box
by Zel123 on 2019/02/12 16:33
Look it up on the web. Expedia is one of the offenders that is recording user’s screen info while they are using the app. Time to put tour foot down and tell these companies that tour data is YOUR data!
Expedia app dumped my itineraries
by Bfdhxvjg on 2019/02/12 13:07
Halfway through my recent trip to NYC, the return flight info AND the entire itinerary for a May trip to Las Vegas disappeared from my account. That one uses two airlines but I only remember one, so the info booked through Expedia and supposedly stored on its app would be helpful. Calling customer service accomplished nothing. Expedia personnel is just as useless as it’s technology, I guess.
Jess
by 2Csmom13 on 2019/02/12 13:06
I wish the app saved your recent searches.
Easy app
by my04sporty on 2019/02/12 12:48
I have never had a problem using this app.
Trusted and easy to use ap
by by busy mom on 2019/02/12 11:46
I have been using Expedia for years. It’s an east to use and dependable site.
Needs just 3 things:
by Normanelli on 2019/02/05 15:02
#1 I used Expedia to book two vacations. I flew from JFK airport to Dubai international - and then to Seychelles. I had to call up the company in order to create a stay in Dubai because the app doesn't have the ability to create long-term stays. It would be nice if the software was better designed to handle a trip with multiple stops. It’s very difficult to do unless you employ the help of one of the agents on the phone. The second vacation was when I flew from JFK to Seoul South Korea and then to Manila Philippines. I may be using Expedia again to fly from JFK to Bangkok Thailand. The most important aspects to me are that I can see what type of airplane I will be flying on and all available deals. This app is really not very helpful choosing a seat on the plane because booking is controlled by the airline at the port itself. #2 it would be really nice if you could see cruises. #3. I used to get special offers from my bank to go on vacations that were pre-package deals. It would be really awesome if Expedia had its own access to pre-package airfare&hotel deals and prepackaged cruises and could recommend them to you based on information you enter to let them know the times of the year when you are most likely to be free for a vacation.
Payless aka Avis Car Rental, just as bad customer service as Expedia
by Hllym1973 on 2018/10/09 02:49
I made my reservation through the app and then it change the drop off location to a place that was over 30 minutes away for me. I did not mention this when I picked up the car because when I tried to pick up the car they had me down for an economy size when I had made a reservation for a midsize car. They had given my car away is what I was told. So then I had to show the representative at the car rental counter where my reservation clearly says midsize. It took them over an hour to bring me my car rental. Then when I finally got to my destination which is about six hours away I tried to call Expedia and get them to fix their mistake. This was a huge mistake because I wasn’t able to get anywhere since I already picked up the car. I was transferred to Payless, who Expedia rep said he talk to and explain the situation. When I got on the phone I was not able to get them to understand that I was not extending my rental, But I was trying to simply correct the drop off point. Neither Expedia nor the Payless Customer Service, a.k.a. Avis car rental, helped instead I was asked for last for my credit card that I used to reserve the car I provided that and I was told it was incorrect. Which is ridiculous since I am looking at the card that I used and I am repeating the numbers that are there on the card. I will never use Expedia again and I am a first time and last time customer a Payless a.k.a. Avis car rental.
False Advertisement
by Selise33 on 2019/02/01 04:33
I have used Expedia for a long time and have never had an issue until my most recent booking. I’m appalled at the lack of customer service and the false advertisement. I booked a morning flight which the airline then cancelled. Expedia offered to put me on an evening flight in which they sent an email stating “if this does not work for you, please contact booking so we can accommodate you”. When I called I was told because I booked a basic economy flight that I would not be able to choose a different flight unless I paid the fees to change which would have cost me $200 more. When I asked why I was sent the email with the offer to change, they told me they didn’t know why I was sent one with the option to change my flight however, it was sent to me to let me know my original flight had been cancelled. This makes no sense to me, my last trip I booked economy through Expedia my flight was delayed by 1 hour and they allowed me to find another flight. I then needed to change the credit card on file that was used to reserve my hotel, I was told I could not change it unless I cancelled and rebooked. I then asked if they would honor the same rate I booked which they told me no and that the hotel was sold out. When I called the hotel directly, there was no issue to change the card information. I’m not sure what has happened within 4 months time, but I will no longer book through Expedia.
Scammers with terrible customer support
by anirudh612 on 2018/08/30 22:50
Tl;dr - contacting support through the message option in app or website doesn’t work, phone customer service is unhelpful and they never get back to you. Scam! Background: I had an issue with my car rental in a different country where the rental agency did not honor the expedia booking because I had booked the car for one more day than I needed it , they forced me to make a new booking and pay again. At the time I could not contact Expedia as I did not have working phone service in this country so I ended up making a new booking. I have been trying to contact Expedia by their in app message option, website message option but they never got back to me. When I called them they had no trace of the messages that were sent through the website and app so it clearly doesn’t work and all messages just disappear into ether. Phone support has been unhelpful, I called them 2 days ago for the $560 refund of the original booking amount, they bounced me around a couple of times, finally said they will try to negotiate some refund with the rental company and get back to me in 48 hours. Not only did they not get back to me, I have received no confirmation of even a ticket being created. Even after spending $10k on travel this year through expedia, I have received horrible customer service. Needless to say, I’m never using it again and taking my business elsewhere.
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Problem with flight date.
by Xiomy sweets on 2018/08/24 03:55
I used Expedia last year to book my car, hotel as well as my flight to Puerto Rico and I loved it I can’t complain. However this year I decided to go over my brother in law who loves to book through the flight Airlines themselves to avoid problems and decided to book through Expedia. I looked for the flights I wanted and called the agent to inform what flight information I was interested in. They were very nice, I also confirmed that my flight was from August 21 to Orlando and coming back on the 27th I informed I’m going with family and we rented a villa and the lady helped me find the tickets got my information and I paid. I quickly glanced at the confirmation email and I though everything was great. Well a couple a days ago I look at the flight to print out the information and have realized and error was made. Instead of the 27th on the return ticket we have the 28th. When I called the agent in Expedia they told me there was nothing they can do and a fee of 200 per ticket was going to apply if we did any changes. Now I’m in Florida and the room that we have at the villa is up to the 27th. On the 27th we will have to find another hotel for me and my 2 children so we can spend one night. This is not easy to do. I’m not happy. I think next time I will listen to my brother in law.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Not great search engine or bundling options
by Shadzs-Cub on 2019/01/10 22:24
I travel A LOT and many of the places I travel to do not have an airport near by so I have to fly to the closest airport, rent a car and then book a hotel 2 hours from my airport. Unfortunately, the best way to get deals on Expedia is through booking all these items at the same time. The bundle deals never let me put the area that I need for the hotel. It always tries to put me in a hotel close to airport. Also, I have accidentally booked two flights at the same time. There are no safety measures or alerts in place to warn you like “Warning, you are about to book two flight at the same time.” Expedia of course did not give me my money back for this mistake despite being a VIP member as I called about it 24 hours after I booked. Overall, I think the idea of Expedia is great and it’s very convenient in a lot of ways but It has been very tedious and annoying to get good prices easily since I travel from place to place. Otherwise booking for one full round trip vacation is super easy and great. Just booking one way to one way to one way is incredibly difficult
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Terrible app
by DeeTee576 on 2018/09/28 20:38
Finally i found something that was much more worse than the customer service of expedia, it is their app. It didn’t allow me to login into my account saying that limit exceeded on the first time itself. I verified my login details and tried logging in again and the message was popping up there again like your ex-gf without any mistake of yours. Moreover the app crashes more than the shares of the company in which you invested hoping to get a profit out of it. Also never go for their insurance plan unless until you have cancer or are planning to loose your leg, remember loose your leg and not hand. Because if you loose your hand you are still capable of taking a flight and wouldn’t refund. I obviously didn’t read their 5 page insurance terms and conditions and simply bought the plan. But i learnt that they were simply interested in making money and the insurance was just a scam. According to them IF AND ONLY you have an extremely serious medical condition that makes it impossible for you to walk, you cannot even file a claim.
So Disappointed
by CindyAcosta17 on 2018/03/31 22:53
I booked my bundle trip with flights and hotel. They sent me a confirmation email and was charged but about an hour later I received a call by an Expedia agent telling me I had to pay an additional $280 for my departure flights because they were going to be cancelled otherwise. I tried to reason with them for about two hours that it wasn’t fair and they should honor the price but they insisted I didn’t have a choice. Finally, I tried to cancel my trip because I felt so dissatisfied with their very dishonest and unprofessional services so they threatened that I would still have to pay a total of about $1,300+ in penalty charges if I cancelled. I couldn’t believe this was happening and since I didn’t really have a choice in the matter I paid the extra money. It was honestly really sad.
Be very careful booking with certain airlines on Expedia
by kdwokc on 2018/05/24 21:15
I recently booked a flights for me and my husband to LAX on Expedia with Frontier Airlines. Now that I have purchased this ticket I find out that Frontier penalizes customers who book their flight with Expedia. If you don’t book a flight directly with Frontier, you have to pay substantially higher baggage fees. These fees are unfair. You even have to pay for a carry on bag. These fees were almost half of the cost of the flight. I’m stuck now having to pay those baggage fees, since my flight was non refundable. There were other flights I could have chosen, but since the Frontier flight was the best price, I chose it. Beware. I have another flight with America Airlines and baggage fees are the same no matter where you book the flight. Just a warning to future customers. I will never fly with Frontier again, thru Expedia or directly with the airline. That’s a shady way to do business. And it took me over an hour to even talk to a human being at Frontier.
Where I always book.
by 007girlpwr on 2018/03/08 06:26
I always go on google flights incognito to gauge prices and then I look at Expedia and usually prices are about the same. Prices do vary by when you’re booking and what day of the week you book. I just keep checking incognito so the cookies don’t mess with the best possible prices. In the end I always book with Expedia. I’ve never had problems. It’s reliable and all my booking info is in one app even flight changes like terminal changes while you’re at the airport are very useful. Also you can access your info even if you’re offline, you’ll get the last update that was available. I use this for hotels and their bundles look great but I have never tried it. They look convenient. Not a bad app to have when you’re booking trips.
Careful with 3rd party
by Desiree1955 on 2019/02/01 17:46
Have used Expedia many times but our first Time having a problem Expedia was a nightmare. Stayed on hold over an hour just to be told that they could not contact the hotel that we were going to be staying at. But they would reach out to us in 48 hours. We just needed to add a person to our room. But because it’s a third-party you cannot do that directly with the hotel. We called Expedia they said they couldn’t reach the hotel. I hung up called hotel directly. They offered me an upgrade for $10 a night we took it ( included a pull out sofa, larger room$. No hassles no big cost no drama and I had an answer in five minutes. Expedia failed us. If I would’ve waited for Expedia who apparently do not have a good relationship with the hotels or did not actually call them, we would not have gotten what we needed (we were departing within 24 hours and Expedia knew that). I also bought the insurance ridiculous. Don’t buy the insurance it’s a ridiculous coverage read the reviews very informative.
App
by SarahtheReviewer22345 on 2018/01/27 00:23
This review mostly centered around the app. I did take a successful trip through Expedia last year and was happy with my flights and hotel. However, I cannot see my future booked trip in the app. It will not load. I’ve tried updating the app and I have a new phone so it shouldn’t be acting poorly. Please fix this bug. Also I will say we had trouble with the website when we booked this year’s trip and I had multiple pending charges on my credit card. But I called customer support and was helped. The lady assured me the erroneous pending charges would be cancelled and they were. So I think the main troubles have been with the app and website. My advice to those complaining, learn how to really read ALL the text that is listed for a hotel. And if you’re not sure of amenities, call either the hotel or Expedia before you travel.
Good app, could be great with one easy fix
by pg1000 on 2017/11/03 14:36
I found a good hotel in San Francisco for a good price. But the app does not give good control over the geographical distance included in the search. The filters don’t let you specify a distance range, and the entries, when you call them up, show such a tiny map that you can’t tell where the hotel is in relation to your desired destination. Wasted time reading about hotels that turned out to be 25 miles outside the city! They let you name nearby municipalities/neighborhoods to narrow the search, which is probably part of their attempt to handle this concern. But of course, I’m not going to recognize any of those names because, (surprise, surprise), I’m a visitor traveling from out of town. A simple distance filter, and simply to display the distance from your desired city on each record, would help so much.
Don’t book thru Expedia!!!!
by Sonnenschein75 on 2018/07/17 17:54
So this has happened to me over and over again. With flights and hotels. When you book directly thru Hotels and airlines they can make changes easily to your reservation and if you have any emergencies they even accommodate you despite their cancellation policies! NOT so when you book thru Expedia!! Over and over I have heard from hotels and airlines, sorry we can’t do anything because you booked thru a third party. Friends who booked thru hotel website or called could cancel or make changes, not us!! So then I call Expedia and they give me the run around, holding on the line for a long time, then the nice representative gets back and says to me yes it’s all handled and you will get a confirmation email BUT the email I get is, sorry the hotel wouldn’t cancel! But they WOULD if I didn’t have booked with Expedia because other people in my party were able to but the hotel isn’t dealing w Expedia?! Anyways I am done so this doesn’t happen anymore! My advise: book directly-no third party booking!
Like having a personal concierge
by AK10R on 2018/11/02 04:09
I have booked several trip by bundling and last minute stays in the areas I’m in. There are many sites for doing the same thing. What has impressed is that when I have a issue I just call Expedia and they fix the issue. I had an issue with a airport pickup by a hotel that did not have a pickup as late as I got in, I called Expedia, they put me on hold then told me that the hotel would pick me up...and they did. Next I had an issue with a rental drop-off where the rental company would not answer my call because they were closed on Sunday, I called Expedia and they took care of it. Last I called with a app issue when I want to add my travel to a trip my wife already booked with Expedia, they found a way to package the trip saving me $$. Thanks Expedia.
Worst Experience with this company EVER!!!!
by Holly Groenenboom on 2018/12/20 02:42
Will never book anything with them again nor purchase the travel insurance. Expedia and the insurance company are both scamming with each other to keep from paying for a lost night of hotel stay of our vacation due out flight not being delayed and us flying out the next day. Expedia told the insurance company they already reimbursed for the hotel stay. Which isn’t true. I asked the insurance company to provide me with the date I was supposedly reimbursed but was told they didn’t have a date. They were just going on what Expedia told them. I’ve been fighting this battle since the end of October 2018. They owe me for transportation from the airport to where we had to spend the night also. But are also refusing to pay that. So, please beware of the insurance, it’s a total rip off. You pay for it and they do nothing. Then Expedia lies so they do the insurance company doesn’t have to pay anything. Don’t book with Expedia if you don’t have to. Go with Travelocity!!!!
So easy, quick and convenient. I love it!!
by Elainap3 on 2017/09/27 20:25
I just booked a hotel through the Expedia app for the first time and I have to say what a quick and easy transaction. And the best part is I actually called the hotel directly before I booked the room to ask them how far the train station to the city was from the hotel and figured I may as well book it directly through the hotel but when I told them the price that I got through Expedia I was told to book it through the Expedia website/app because the price that I got was much lower than what the hotel rate directly could give me and Expedia offers the option to use a credit card to hold the room but pay at check in and I can cancel up until the day before. I'm going to use Expedia from now on!!😁
Alarm alarm alarms
by Abi 77 on 2018/05/11 16:57
One star is a lot for this company they don't deserve any star, and you will know why! 😤😠😡🤬🤯😳😱😨😰😥😓👎👎👎👎👎👎👎👎👎👎👎👎 We made reservations with Expedia while in the US to visit Canada. We were supposed to stay at Motel 6 and we informed Expedia that we had a dog. We drove from Pa to Ontario, arrived at Motel 6 and we were turned away because Expedia failed to mention the dog. Motel 6 is pet friendly but had no rooms according to the clerk. We spent the next 4 hours searching for a room and went to the Ramada hotel which was much more expensive. Contacted Expedia once again and they refunded the cost of the room at Motel 6 but we want them to further compensate us. They were asked to pay for our stay at the Ramada and refused. Our vacation was nearly destroyed all because someone from Expedia failed to mention that we had a dog. We had a lot of trouble with the internet and using our phones was very aggravating. Someone from Expedia actually had the nerve to hang up on us while we were scrambling to find a room.
Simplicity in itself
by Ryuakira on 2018/12/04 19:33
I’ve been using this app for years now, and I really don’t need it for anything complicated, I just use it for keeping track of my flights, have my itinerary on the go instead of a printout and the time frames for them, and really it serves that job very well! I don’t know who uses it for the full on use of the app for booking hotels and such, so I can’t say how they feel about this app, but I enjoy using it for my simplest of needs! I will admit that it can lead me astray a little with last minute changes at the terminals, but I can’t fault the app for that, and even then I have my email to give me info regarding those changes to boot. So yeah, if you need an app that can keep track of your itinerary and flights, I wholeheartedly recommend this app!
Never Again
by SoVeryKerry on 2019/02/17 22:42
App is just as bad as the company! You won’t be able to talk to anyone after the have set you up with sketchy airplanes and hotels and you never get your money back!! Horrible company!! I haven’t traveled in 20 years. Wanted to do something special for my son’s 20 birthday. Expedia directed me to use Volaris and Pueblo Bonito in Cabo, Mexico. The airline was vague about the departure at 12:40. Flight was missed and immediate follow-up with Expedia and others didn’t assist me in any refund except Alamo rental! Thank God for Alamo. I will never book through Expedia or travel to Mexico again. I might have made an honest mistake (which I became aware of at the airport excited to travel), but both Expedia and Volaris’s customer service—lacking being kind and fair—left me stressed and in tears! They’ll take your money over anything! I will use other services and I will recommend to anyone else the same. After this horrible experience of losing approx $5,000 and breaking my heart about my son’s birthday, Never, never, never again!
Worst experience ever!
by Worst Experience! on 2018/06/30 17:47
I choose a cheap flight and great departure and arrival time, but I been trying to book a flight for two days and I entered all booking information and my payment and every time I was ready to book it give me an error that my “book was not able to complete at this moment, please try again later”. I contacted customer support and I told them my issue and, they were trying to do the same thing I did and had the same error. I spend 1hours on the phone with them very patiently, and at the end they just told me the issue is because the airline are changing their booking information etc.. which it doesn’t make any sense, and for that hour they were not able to told me that and nothing was resolve and they were trying to make me buy a more expensive and horrible arrival and departure times flight!! Not help at all... First time trying to book a flight from this site and It was not a great experience. won’t be back here for any of my flight matters.
If you’re looking to be stranded this is the company for you
by VaTrueGent on 2018/05/27 23:41
If I could rate them any lower I would Honesty I never leave a bad review. It’s always been said that if you don’t have anything nice to say then keep it to yourself. I have many points that I should’ve left using this company, but this way the last straw. NO CUSTOMER SERVICE. That being said, Expedia has literally done nothing but “make arrangements” and basically bold face lie. I will only talk about my most recent trip. I booked a flight (round trip). Plans changed I couldn’t leave as early as I had hoped. Totally fine. They said I’d need another ticket... not saying round trip ticket just I could t change my ticket I had. So fine I bought anther ticket there. No worries it was my fault. Called Expedia because I had made a mistake, and EXPRESSLY asked if I could check in at 1 am. The agent said no worries I will write that down no need to pay for two nights... Got to the hotel they were wrong. I still had to pay two nights. Got to the airport to leave. No show for my one ticket... so I had to buy another ticket. Did Expedia have my back for either offense. Nope. Not after I have used them for every booking for the last 5 years of my life. Long story short, do your own research and book yourself both vendors said if I booked through them they could help. Expedia is basically your uncle that sells you lemon car then Refuses to take any responsibility for it being crap.
Great for tracking flights, terrible for buying them
by Vincorine on 2017/10/09 03:20
Would normally give 5 stars for managing my trips, which I still love the app for, but they’re now trying to have you book trips through the app as well, which was a bit clunky but fine, until I got to the end and it said there was an error and that I needed to start over. Except I immediately got a confirmation email and saw the charges on my credit card. This was a bad experience, I felt insecure about whether I’d successfully booked my flight or not, but really didn’t want to book another one and pay twice. Customer service was very helpful, so again, just writing s one star review because of one specific problem, if they fix that then it’ll be back to five stars for me.
Disappointed
by jmnyc13 on 2018/11/17 19:11
Very disappointed with Expedia. I was trying to book a round trip flight. Expedia wasn’t processing my payment (tried 5 times). Spoke with rep who tried as well and failed. I felt like there was a reason for pymt not going thru. Rep told me to try again in 2-3 days and don’t worry about price, it will remain the same (flight was for Jan, we are in nov). 2 days later price increased $100. Called again and another rep told me reason payment was not going thru is because I was choosing 2 separate airlines for my round trip ticket. Seems like not enough money could be made by my booking. My argument is, why have those flight options available if you will not process my payment? Why have me trying over and over thinking it’s my debit card being the problem, when it’s just that my bookings were not profitable enough for Expedia or the airlines. That’s BS. If you can’t process a flight, don’t have it available as an option. Definitely taking my business elsewhere from now on
Expedia is my go to travel app
by Judith Szwajder on 2018/12/13 15:53
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites I use to compare prices. Customer service is very important to me & Expedia, you rock!
Awful company
by expediaisawful on 2018/12/06 13:36
Awful experience cause they told me that my flight was canceled by Turkish airlines. But that wasn’t true as a turkish representative told me it wasn’t after I called them. Expedia kept telling me they were trying to fix it, so i was waiting till the last minute for the expedia staff to fix their issue. They did not fix it, it was all just a ruse. I was on the phone with them for hours and talked to a “manager” who put me on hold for 45 min and then simply hung up on me. I was forced to buy my own ticket and Expedia kept telling me they wouldnt pay for anything cause it wasnt their fault the flight got cancelled....but the flight wasn’t canceled. They had failed to properly book the ticket and simply kept putting blame on the airline and dragging me along from one agent to another until I ran out of time and forced into buying a different ticket. DO NOT USE EXPEDIA or any other third party company for that matter. Theres no point. Just book straight from an airline, at least they can be held accountable.
Expedia pulled through
by Rubi J on 2018/04/10 07:14
On my first trip to Europe, I booked my plane ticket and lodging through Expedia. I was very at ease knowing if I ran into any issues I could call Expedia. Only twice did I need to do so and the customer service agents were very reassuring to address and solve my situation. I would only point out, I booked a plane ticket from London to Paris through Vueling Airlines based in Barcelona. If you book coach and need to make changes, you will need to go directly through Vueling. Expedia will not be able to help. Vueling can be challenging to deal with on the app and recommend calling them instead. And because Vueling offers inexpensive trips, in the long run it may end up being more Expensive. Over all, Expedia was there for me.... Thank you.
Disappointed
by Stoneyyogi on 2018/03/10 22:05
I’ve used this a few times to book hotels and never had any issues, however this last time I booked several, as we were going on a cross country move and needed pet friendly accommodations and you can’t use that filter on the app so I had to use the website. you can’t choose options like “close to the highway”, Or “can accommodate truck/trailer parking” so that was another headache trying to make sure the hotels weren’t too far out of the way. One of our hotels was just AWFUL and I went to write an HONEST review to warn other potential guests and they wouldn’t allow my review to be posted because ‘they only allow positive reviews’ which kinda upsets me as I spent money to stay in a hotel where I felt unsafe yet that I could have avoided had others reviews been allowed to be posted. I would highly suggest doing your own homework about hotels you are about to book so you don’t have a terrible experience in a sketchy hotel. I’m not sure if I’ll ever use again.
Iashyia Johnson
by iashyia on 2019/01/11 14:46
This is not a very good company at all and I was not respected at all my room was cancelled without me even knowing company didn’t even try calling me to notify me about these changes in then when I got to the room where I was going the front desk had to notify me it was cancelled in the representatives that I spoke with was very rude to me in so long story short I finally got a room at motel six it looked nice had a kitchen in everything me my kids in spouse got all comfortable turned off lights for a sec turned the lights back on roaches on the counter top crawling everywhere then we began looking for things that was wrong with the room after this point it was all kinds of stains on our covers the worst service ever never will I ever go through this connection again in never will I ever get another room with motel six again I’m not bashing anyone or company, but I wanted you guys to know how I was treated in I didn’t even call to get my money back .. but no big deal lesson learned never again!!
Horrible customer service
by Taco 03 on 2018/05/24 10:00
I’ve used Expedia many times and it hasn’t been as awful as this time. We went to book our flight home from NY and we didn’t get our itinerary for the flight. With the company they booked our flight home with it was a small company. The company had many rules with baggage and arrival times that would have been good to know by Expedia. We got to the airport an hour early ( it shouldn’t have taken us longer) when the airline said they couldn’t take our baggage because it was too late and we had missed the flight. The airline told us they couldn’t accommodate us for missing the flight because we booked through a third party for the flight. When I called Expedia to see what they could do they wouldn’t help out at all. I ended up waiting on the phone for 30 minutes just for them to tell me all they could do is book another flight for me and it would cost more money. I will never book with Expedia again for anything.
Cross reference prices
by Alxboozer1 on 2018/05/31 01:32
Customers need to do some due diligence when using Expedia, you will find its sometimes cheaper booking direct with hotels, especially abroad. often times Expedia does not guarantee the best possible price. On a recent trip to Rosarito Mexico i booked a ocean side suite for 2 nights on a weekday, i though i got a bargain for the suite as a typical suite in US can be hundreds of dollars especially with an ocean view, as i later found out from talking to the hotels reservations department they advertise a significantly far lower price on the hotels home page which is a standard rate year round without fluctuation. Which was Expedias copout answer that they have no control over market fluctuation even if rates go down. Again the standard rate starts and begins far lower than Expedias price year round. So Expedia gave me $25 to my account for a future reservation, after they price gauged me and up sold a room for hundreds of dollars more. Not kidding, it was no nickel or dime in difference, it was hundreds.
It could beer better
by Zen with a pen on 2017/11/21 15:08
I'm not a frequent traveler, but I do like three idea of building an account that will give me long term benefits. The design of the app is user friendly. I planned an entire trip to California for three and a couple other small getaways and it works, for the most part workout a hitch. There are a few things that I get annoyed by, 1. The double points thing I think it's just bait to get you to download the app, it's probably some loop hole they are able to use one probably your first purchase, or something similar. It's misleading, and it annoys me. 2. Map integration in this app is terrible. Recently went down to the keys, and the hotel address was nowhere near where the pin dropped from the app, had to Google it in the end. 3. You can't review the hotels after your trip through the app. It doesn't make sense that I've gotta log in online to be able to write the review when the app should have a rating interface. Lastly, I'd like to see Expedia become more competitive with their pricing, I've had the chance to download other traveling apps, and saw the difference. I'm still just a +blue member member, whatever that means, hopefully if I make it to silver I'll see some actual discounts.
Can’t book multiple cities
by LjRN2 on 2018/01/28 19:46
My 1st & foremost biggest #1 complaint is one can NOT book multiple cities flights on the app, defiantly can’t book hotels in multiple cities either. Ie: on app cant book O’Hare to athens, the on way back Naples to O’Hare. Now, one can do this on the actual Expedia site, however most ppl these days book on app. That’s why Kayak rocks better. Also, one should be able to both book multiple city trips with different air ports, AND also at same time (for more dicounts) ALSO be able to book hotels for those various cities as well. Finally, I recently married & changed my last name (quite sure very common) however app not letting me change to my new last name. Opportunities for improvements.
Expedia iPad app needs improvement, lags behind
by SfNyCh on 2018/01/17 11:57
Some basic feature functionality is missing that means it lags behind Booking’s app to a material degree. - can’t save favorite hotels to a list (a no brainer) - more detailed info about a particular property or room is presented as a bunch of text, like literally just dumped into an open text field, not user friendly at all - when I go to reserve a room, not all of my user info is saved so it’s midnight and dark in my bedroom, then I need to get out of my bed, fetch my credit card to give it my CVV (Booking’s app doesn’t require this, what gives?) - slow app at times and less responsive than Booking - visually more simple than Booking app means it borders on being dumbed down and simplistic (app devs took simple design way too far here and are sacrificing richer presentation of important data) - feels like it still requires way too many presses and swipes - inability to change dates “on the fly” (have to back out of hotel results page and re-enter dates on start search page) - Expedia, you guys need to hurry and catch up, no wonder Booking continues taking market share from you IN YOUR OWN BACKYARD - you guys spend literally billions on tech and cloud and still can’t produce a competitive app
Horrible service
by pik@i on 2018/11/21 20:28
I advise everyone before you even book with Expedia go through the airlines itself. I had an accidental cancellation and they would not help me with getting that exact flight back. The only way to do so is to pay a exchange fee of $200 which leaves me with really nothing to get on the flight I originally booked. I have talked to multiple people All they did was give me run around for hours between Hawaiian airlines and the rep at Expedia still with no help on resolving this matter. They don’t care about their customers all they want is money. And $200 of my “airline credit” and the full payment for the exact same flight exact info everything. No matter how much I explained the cancellation was not suppose to happen. Never do business with this company! They are crooks with no care for anyone. So I lose out on the entire trip booked because of an accident. Never again will I spend my money through Expedia.
Zero if possible
by BlessedN on 2018/03/18 01:41
This review is about customer service (or lack of) and not particularly the app. After realizing I made a mistake and booked my hotel in the wrong city, I quickly made the correct reservations and called to cancel the incorrect hotel. I was placed on hold while they contacted the hotel to cancel. Once they returned to my line they stated that the hotel manager was not there and they were the only ones who could cancel the hotel. Expedia was to follow up with the hotel and then follow up call would be made to me confirming that it was cancelled and I wouldn’t be charged. Guess what was charged?!?! I called Expedia back and again the same situation. Placed on hold until returned and again they were not able to reconcile my issue. This time CS stated they had no record of my 1st call to cancel. OH!! AND..I was charged for 3nights the full booking too!! Again a follow up call was supposed to be given to me and I still have not received a call.
Ripped off - bait and switch fare - BEWARE!
by Zoefoto on 2018/08/24 21:51
Long story short, I was ripped off $800 by Expedia and their lack of transparency and terrible customer service. Booked a last minute trip to SF to end the summer. Found fares for $400 for 2 tickets - 5 left. Selected said tickets and chose to book a rental car as well. Checking out, the fares doubled and I figured it was a glitch. Booked the tickets thinking it could be rectified by customer service. Day before flight, customer service says they can clearly see where the prices were $400 each by video surveillance- they have a record of all this. After an hour on the phone w cs, they cannot come to a resolution until 48 hours after my flight... so I’m screwed no matter what. Cannot rebook the day before and they conveniently denied my appeals with NO pricing transparency to boot. Customer service and corporate totally deny my request for the overcharged $800. I’m NEVER using this service again! Buyers beware at own risk!
Review of app. and customer service
by Hate double down on 2017/12/19 22:17
This is the first time I have given ANY company a bad review because mistakes can happen,but in this case it was not just a mistake. This was incompetence of epic proportions. I just completed a 61/2 hour quest to use my $12 worth of rewards. I should have quit after an hour but by then it was just a matter of principle. After another hour of phone calls and 2 hours on my iPad trying to book a room it became a quest. Then after another 2 hours on my iPad and iPhone and a total of 2 hours on hold and another 2 hours talking to 4 customer service people (and I use that term loosely) I finally did reach someone who could assist me in my reservation and using my $12 worth of rewards. So I will never ever use Expedia again but if you have nothing to do and you would like to spend 61/2 hours wasting your time making a reservation and using your reward points I highly recommend Expedia.
Do not use this company! Save yourself the time and money and book direct!
by alw1885 on 2018/11/09 06:24
I will never use your service again and will encourage everyone I know to also never use your service again! Expedia has the worst customer service practices! I booked three flights using my phone and didn’t realize until later that the auto correct changed my last name from Walter to Walker. I understand that the error was my fault however, I have spent 4 hours on the phone with name correction and they have only been able to change the name on one flight. Additionally, I was disconnected when one representative transferred me to the airline after being on the phone for 45 minutes. Then I was hung up on by another representative after 55 minutes into the call. My experience your customer service representatives are the most unprofessional customer service reps I have ever dealt with! 4 hours and only one flight has been corrected and I was told that all I could do was call back tomorrow for them to try and contact the airline again. Expedia has their customer service reps responding to people like robots saying the same automated phrases and responses repeatedly. Absolutely terrible service and not worth any amount of money. I will only purchase direct through the airline from here on out! I regret ever using your service.
Worst Experience and Lost Money
by Regi :) on 2018/06/06 05:06
First time writing a bad review, but I had a terrible experience. I had booked a bundle which consisted of a round-trip flight and a hotel stay in Cancun. When I got my confirmation email it only stated a one-way flight from Cancun and a hotel stay. I decided to call and customer service simply states that right before I booked someone else must have taken the last seats on the flight to my destination. I was never notified or given any caution signs, I was just automatically booked into a one-way flight. They did not offer to find a different flight to Cancun for substitution, and I decided to cancel the trip. (Since buying plane tickets separate would’ve made the trip more expensive) This whole experience made me so frustrated and I decided to not go on a trip at all since I had lost money in the process. Overall their system is flawed and needs improvement.
Worst travel site
by sandroiiii on 2018/05/13 07:07
Zero stars !!!. I booked a flight for April 10, 2018 from Tampa, Florida to Newark. When we got to the airport we found out Expedia had booked it for July 10, 2018. We called Expedia and they said they couldn’t do anything and that it was our problem. We had to ask the United people if we could change our flight date and she said that all the flights that day were sold out and they won’t help us , I had to ask to speak with the United flights supervisor after pleading for help, she could help us book a flight for the next day but we had to buy new tickets. Because of this I almost lost my job and my kids missed an important test that day. Once we got to Newark I made a dispute and they said they would resolve my issue in 2 weeks. I called in 2 weeks and was told that we would not get a refund and that it was not Expedia’s fault for changing the date on our flight.
Huge and basic bug on this App
by Sea2018$$ on 2018/05/28 04:58
As industry consolidates, Expedia owns a bunch of other sites such as Travelocity, Orbitz, etc. They all share the same basic app framework which has a serious bug: if you have a two letter last name such as my self, you can’t change anything on your personal info page as your two letter Last Name field will keep reporting an error saying it must be 2 to 30 letters long, even if it is two letter in the Last Name field. It is laughable that a huge company such as Expedia can’t QA their own software on such a basic feature. When I called the call center, it is obvious it is located in an foreign county such as India, the poor girl’s system has the exactly the same bug, and after on hold for about 15 mins, I hang up as she has no clue on how to resolve this issue. Too bad Expedia just lost my business to have 3 business class tickets for my family’s summer European vacation.
Rating Trends
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All Versions
5.0
508,108 total
 5
431,353
 4
54,395
 3
11,230
 2
2,972
 1
8,158
Current Version (19.7)
5.0
496,796 total
 5
424,602
 4
53,325
 3
10,608
 2
2,337
 1
5,924
Version History
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