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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters. - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
My Favorite app!!
by Chef jameik on 2020/12/01 21:14
I’ve had this app since I left high school, and has been using it over the years. The team is helpful and the process to get nice deal are always simple! I recommend it to everyone!! Keep up the good work!
The worst app I’ve owned
by bojobailey on 2020/12/01 18:29
Tried to get a refund through the flight I got on the online site, and couldn’t. Understandable. Tried to see the points I was given in trade for a future flight, then found out they didn’t exist. This is the worst app on the market and Expedia as a whole is complete garbage compiled of messy, strewn out apps, and poor customer service.
Took my money
by SyncereTheRealtor on 2020/12/01 14:03
Just attempted to book a flight to Vegas from Detroit. Departing Detroit on spirit returning on Delta. Went through the whole process at the end he told me that the fair wasn’t available. So I tried another time again there was no flight available. After that I gave up and took it as a sign that I need to keep my butt at home. Although I was given no flights after putting in my card and going through the entire process. My account was it two times for the Delta return ticket. I will see it’s still in pending status so hopefully it will be reversed. But I shouldn’t have to even go through that if booking a round ticket. But the departing ticket wasn’t available and not booked.
Worst experiences
by Ann Thomas9119 on 2020/12/01 07:30
Expedia has been difficult cancelling flights. Often times I have had to call the airlines directly due to Expedia glitching out, loosing connections on their end, Expedia not being able to find my flights in their database. I will NOT recommend using Expedia to anyone. It’s such a hassle.
Customer service awful
by App girls on 2020/12/01 01:42
We had purchased plane tickets back in March. When the travel band happened we couldn’t get through to anyone. We contacted the several times to see if we could get a credit. They completely ignore our request several times. They say they will get back to us and we never hear from them. Will NEVER use them again!
I have planned all of my trips on this app!
by emamamamamana on 2020/11/30 03:34
Love it!
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Crap pick up at the airport
by Tesla711 on 2020/11/28 22:36
Nobody knew about our reservation
Agent support
by Mr.LovesRocks on 2020/11/27 15:26
The agents are not very supportive. They do not know how to solve an issue; therefore they are not knowledgeable about their job. 😏
Booking a flight
by mooojfdsaer on 2020/11/27 06:05
You choose your flight and the cost is very clear When you check out you find a different price for no clear reason and if you are not careful you would purchase and pay for more expensive ticket from what the price you were given initially
App
by ssssssjsjsn on 2020/11/26 22:20
Love this app it’s been very helpful in my travels but when it comes to messenger and trying to find a way to reach out to the hotel or even Expedia it’s a little challenging.
Terrible
by Xurde62 on 2020/11/26 17:17
First and last time I use this app.
Rip off
by Ricoszx on 2020/11/26 03:06
I got extra charges that were not called out when doing the reservation. At the very end you will need to pay or lose your reservation at the very last minute. This is completely unprofesional.
Love!!!!!!!!!!!!!!!!!
by Love it!!!!!!!!!!!!!?!!!!!!!! on 2020/11/26 01:37
The best app!!!!!
Send a spam push notif - get a 1 star
by enter prise on 2020/11/25 23:03
It’s that simple.
Customer service
by Barbie Buddy on 2020/11/25 17:33
When my flight was delayed several times making my connecting flight impossible to catch I was able to get another couple flights later in the day all with the fantastic help of my customer service rep. He was amazing and was so very patient with me. I love using Expedia!!!
Avoid.
by CalvinCampbell on 2020/11/25 09:33
Came for our anniversary. Awful experience.
Don’t respond and never resolve a problems
by maru957 on 2020/11/24 20:20
I have always been a client of expedia for many years. But lately they cancel flights without prior notice and do not refund the money because they say it must be done directly with the airline, so what is the use of the Expedía??
RIP OFF
by betteysu on 2020/11/24 17:38
We were planning on taking a trip to Spain and excited to go. COVID hit and the airlines cancelled our flights so we couldn’t go. In fact the country was closed to tourists. We had a package deal and we didn’t receive our money back from the hotel. So after multiple calls to Expedia the representative recommended that I cancel before my flight to try to get the money back from the hotel. The could never get ahold of the hotel fir some reason. So after they talked me into canceling the hotel before check in I did a dispute through my bank for $823.90 and the money was returned to my account. All is good. Then Expedia rejected my claim saying I canceled my stay before the date of travel and there is a clause that states I lose my money, they failed to mention that part!!! Talk about total SCAM AND DECEIT !!!! I have always used Expedia . Iam do infuriated!!!!!
Horseshoe Casino
by RopnWright on 2020/11/24 14:28
Stay was great but food closed 15mins early. Mine & many others health quality relies on consumption at certain times. I was left to order Whattaburger for an hour later delivery for 3x the normal cost..Thank you Whattaburger for being open/delivery for people like me,left to figure it out.. or be I’ll?? ~The Horseshoe is better than this~
My favorite Expedia for travel. Best best best
by bestkatia on 2020/11/24 05:38
24 hours before cancel option
Garbage
by MarkusDavid on 2020/11/24 05:15
Garbage, charged me an amount that’s not suppose to charge me. I talk to customer support and support takes forever to respond and when he does respond he tells me system error and to come back in 2 hours and ask about my current issue. I’m about done with Expedia.
Usage
by PebbyB on 2020/11/23 23:17
Very hard to use for double booking and now even regular bookings are becoming a nuisance
Review
by sebren44 on 2020/11/23 21:55
I am very disappointed in the house cleaning we stayed 6 nights a drinking party was going on every night right by the front lobby in the parking lot every night when we came in even after we spoke to the manager about it secondly I am very disappointed in the house cleaning the found my brand new pair of eye glasses but instead of mailing them back to us and letting us know the cost of the mailing they let someone else claim them and I have no money to buy another pair of glasses due to Christmas coming up and us having a small child and me disabled
Best
by zere_zar on 2020/11/23 00:39
It’s best to use, only have one problem, I’m already gold on it and never used my points, over 20000 points cost very cheap around $180 i don’t know why!
Missed Flight
by tgnkokbcsrvk on 2020/11/22 21:32
Made a change to my flight through the app about 3 weeks before my departure. Forgot about this change that I made (my fault partially) but always rely on my Expedia app to tell me about my flight times, the app DID NOT update with my new flight times, so I missed my flight because the app was not updated with my new flight times. What’s the point of having an app when it’s not going to be correct?
Terrible service
by nurse adsm on 2020/11/22 19:56
Trying to get a refund for a cancelled flight...not a huge amount... Expedia says the airline won’t allow...Airline says it’s an Expedia issue... done with Expedia and Virgin airlines forever... they’ve lost a long term customer... I’ll book direct with hotels and airlines in the future. We travel several times yearly but I’m done
No ApplePay
by PostAppReview on 2020/11/22 18:38
I can’t believe Expedia is taking a tech leap backwards by not allowing something as basic as ApplePay in 2020. Uber, Lyft, AirBnB and all other major travel apps accept it. It’s secure, convenient and super fast. I don’t want my personal financial info processed through your app without having an option for a mobile payment that is much more secure.
B
by ftresws on 2020/11/22 02:42
I’ve been using Expedia for years, best sight out there.
Amazing!
by dorian reno on 2020/11/21 23:15
Wonderful!
Cancel trip
by ineedtoiletpaperplz on 2020/11/21 17:37
The company makes it so challenging to cancel a reservation. I will not use the company again in the future. I wanted to give it 0 stars but that isn’t allowed.
Will never use Expedia again
by miyou$cash on 2020/11/21 11:35
Please don’t take the insurance when booking. Because if something come up and you are not able to travel when you file your claim they will denied it. Expedia will not be able to help change anything I waste 615.92 dollars.
Great Planning tool
by Howard Hufghes III on 2020/11/21 09:23
Expedia provides the best travel planning tool I’ve ever used. All flight & hotel info easily accessed snd very accurate.
Excellent
by portorreal B on 2020/11/19 14:52
Excelente servicio , ningún cargo extra ni engaños. Me encanto el servicio
Fraud App
by Sarah and Erick on 2020/11/19 01:05
Don’t use Expedia. They are fraudsters. They charge more than the actual hotels to to fraud and steal your money. Then when you try to cancel, there is no one you can call or get support from. Do not recommend this at all...unless you want to be defrauded out of your hard earned money.
DONT BOOOOOOOOK NO FLIGHTS WITH THIS COMPANY
by Ivy908 on 2020/11/18 23:23
A DAY BEFORE MY FLIGHT THEY DECIDED TO CANCEL MY FLIGHT I BOOKED MY FLIGHT 2 MONTHS BEFORE AND A DAY BEFORE MY FLIGHT THEY CANCELED!!!!!!!!!!
The worst customer service
by cccmmmttt123457 on 2020/11/18 21:50
I think the machine that they are using to help people haven’t been updated for long long period, as soon to hit chat your itinerary come up and the machine said they couldn’t find any thing on my itinerary
Im SURPRISED
by Rickralph96 on 2020/11/18 21:13
The best app, I got discounts for my tickets and hotels, they have best deals
Messed up.
by Zev STEINMETZ on 2020/11/18 15:34
I ordered tickets for $240, got charged $800, and I was on the phone for 3 hours. It's a mess.
The Worst
by AngieJ200 on 2020/11/18 04:23
I booked a flight and was charged by one airline but didn’t get the round trip flight. I tried a few more times and the same thing happened. I tried booking on another flight and can’t charge my card anymore because I wouldn’t have thought my card was being charged unless the booking went through. This isn’t the first time I’ve had issues with booking but this will be my last time using this app or Expedia for anything else.
Booking my flights
by TrumpBella on 2020/11/18 02:33
I had a very pleasant experience booking my round-trip airline tickets coming up on November 27. It provided me with the best choices and most reasonable flights to choose from and was very simple to navigate.
Best app ever
by majid 1234567 on 2020/11/17 18:43
This is a really good app to make a hell of a cheap trip
Bad service
by cilesbora on 2020/11/17 17:44
I absolutely hate this app and the service this company provides.
AAAAAAA++++++
by el ferni on 2020/11/17 14:13
Best prices and deals!!!! Simply Amazing!!
Horrible service
by vf@123 on 2020/11/17 02:45
Booked 2 nights all inclusive. Only one night was all inclusive. 6 hours on the phone with Expedia and hotel and still not resolved. Zero customer service
Increibly frustrated customer
by TEXAS EG on 2020/11/16 23:24
Horrible 20 minutes waiting only to get hung up by an agent right away. I lost money because of buying my flight (AND TRIP INSURANCE!!!) With Expedia and I won't be using you ever again. Expedia sent me to the airline but the airline said that because I had used you, they couldn't help me. Now I am out money for a flight I couldn't even postpone due to COVID even when the airline says they will let you reschedule. Never buying through Expedia again not just because of the loss of money but mostly the horrible customer service we received. Increibly frustrated customer.
Trip to LA
by Mrsbush301 on 2020/11/16 21:19
I swear I love Expedia! They are the best, they will find you great prices for the LOW. My trip to LA back in September for 5 people round trip was only 450. Not bad at all! I love it and will continue to keep using them for now on.
Great!
by thewillknutson on 2020/11/16 18:47
App is great
Trip to Oregon
by wine-ona on 2020/11/16 06:28
Sooo, if you book with Expedia and your plans change, you have zero options. I went to their web site and tried the chat, it’s a robot that will only keep sending you your booking. I asked robot several times to let me speak to human, it say human will be on in 7-10 minutes. After 20 minutes I gave up. Called hotel directly and canceled. If you want a hotel, check prices via Expedia, then call hotel and book directly, tell the Expedia price. Then if you need to cancel you just call hotel.
Horrible service
by montano_26 on 2020/11/15 21:21
I purchased my flight and never got an itinerary.
Does not work
by JM T15 on 2020/11/15 15:29
Does not work
Not good integration with iOS
by skgrules on 2020/11/15 00:43
After writing a review, I needed to upload a picture. That took me to the iOS permissions. Once I have it the right permissions, I went back but my review was gone. Poor design.
Go the the website which allows much more flexibility when building a vacation.
by Church Lady 1985 on 2020/11/14 22:36
I can’t choose to stay part of the time on this app no matter what I do. This app is not user friendly and I have been frustrated so many times that I won’t use it any more.
Takers
by Former apple guy now on 2020/11/14 20:07
Works good most of the time. But as a gold member I get no decent treatment.They never have your back if something goes wrong. They have costed me 500$ on vacation for rules that were not on the hotel website or anywhere else. Go to Hawaii and you end up at a non alcohol resort with NO Mention of it anywhere. Expedia can’t do any to help now my money is gone. Thanks for the not so great honeymoon 😢
Inconsistent pricing
by Vader52871 on 2020/11/14 15:57
Don’t get me wrong Expedia is a great place for bundling one of the few ones that allow you to do so. But as far as prices searching from person to person from being right next to you or far away from you prices work almost the same way. For instance if you search for something on the weekend it will be higher. But if you look for something on a Tuesday or Thursday the prices are lower. If you’re bundling and you select a cheap room then all of a sudden your flight becomes more expensive we noticed sometimes. But if you get the more expensive room like a suite then the flight might be cheaper so obviously there is a quote’a somewhere in the pricing.
Expedia is making it easy to shop elsewhere
by bpt traveler on 2020/11/14 03:21
All the other travel sites have been working, what’s up?
Trips are not updating
by TonytheTrader on 2020/11/13 21:14
I have purchased multiple trips for this fall through Expedia. Unfortunately some airlines have canceled few of my flights (for which they didn’t even notify me; I found that out kinda on accident on my own). When I view “My Trips” on Expedia, it still shows the canceled flights; which is rather confusing, because I have to remember what is canceled and what is not. Aside from that, the app is good. Almost always able to find good prices.
Upcoming trip
by Goawayplease1952 on 2020/11/13 19:44
My trip was changed due to the COVID but was never updated on the website! If I had it to do over I never would have gone through Expedia. Better to go directly with the airlines! I even changed it through Expedia and they still couldn’t do it right!
Hola
by hola tecos on 2020/11/12 21:13
Tecos
Great app
by JWil75 on 2020/11/12 11:09
Love making and planning my trips through this app!
Terrible
by Ride907 on 2020/11/12 01:40
They’ve triple charged me multiple times and I only press purchase once.. Always saying something is unavailable when you try and purchase.. Customer service is always confused and gives you a runaround with airlines blaming eachother.
Excellent
by VME50 on 2020/11/11 21:04
Great use of internet technology to improve ticketing and travel experiences and expectations.
I plan all my trips through Expedia
by Christina for Florida on 2020/11/11 14:39
Expedia is a get place to get good prices and makes planning trips easy and in one place! I have used it many times and also I receive discounts!
Destination problems
by friftdes on 2020/11/11 13:42
Be extremely careful in flying into Philadelphia. Expedia includes Trenton airport in its options. Trenton is a good 40 minutes away from Philly. It infuriates me every time, especially when you book a flight and realize your going to Jersey and not PA. Not even close to the city you need to be in. I’ll use another service from now on.
Tốt
by Xitrum Nguyễn on 2020/11/11 04:00
Ứng dụng tiện ích.
Viajes.
by opo de la victoria. on 2020/11/11 03:02
Expedia lo mejor en precios!!
Dedrick Caldwell
by ricki1965 on 2020/11/10 23:28
This app always changes the dates on me. I need a room for today and it schedules me a room for 2 months out. And then the wait time is 30 mins to get it fixed. It says a room is unavailable for the date I need when there is plenty of rooms open at the hotel. Not cool. Bad experience
Trips
by tobybrst on 2020/11/10 16:43
The appt is easy to use and I feel I do save money
Terrible service
by jcmx2 on 2020/11/10 16:12
Do not be deceived, I bought a ticket and for reasons of cobid, I was looking for my flight to be canceled, I dialed support and they washed their hands saying that they could not do anything about it because I had to fix my matter directly with the airline that planned to travel, That means that expedia does not care about your situation, they only sell tickets regardless of the safety of the traveler.
Vacations
by Alucard_11 on 2020/11/10 02:10
Always on point !!!
Server error
by LaSerenita on 2020/11/09 22:23
I keep getting a 404 server error when trying to leave a review for the hotel I stayed at
READ THE SMALL PRINT!!
by dontuseexpedia123 on 2020/11/09 22:01
Never clear on extra hidden fees. Do not pay the extra money for a “refund” you won’t get it back anyways.
Nothing works for me
by CynicX on 2020/11/09 14:09
Probably an isolated issue however when I “download to phone” my itinerary from an email it opens the app and does nothing. When I try to chat with a specialist the chat line says “typing is disabled”. I like Expedia in general for its ease and convenience but just gave up on the app because it wasn’t easy nor convenient. Needless waste of time, the personnel at the airport and hotel get paid to use their time for this stuff.
Please don’t use Expedia
by syed h jilani on 2020/11/09 11:46
When they say Book now pay later, they charge you immediately and if you change your travel plan and cancel the reservation, then you forgot the refund back.
Bookings never go through
by Joshud106 on 2020/11/09 05:03
I’ve had the last few bookings for hotels not go through but charge my card and then refund it back to my account
The best
by tommyperez on 2020/11/09 04:56
I love it thanks you to make me happy with this app thanks
Excellent service
by Jennifer Ollarvides on 2020/11/09 01:34
Servise very fast and efficient with the best hotel room rates
Super buen servicio
by Edwin/Dagnes on 2020/11/08 19:36
Super buen servicio
Can’t book a car reservation
by loanscooter on 2020/11/08 02:36
It doesn’t work.
Don’t use
by reamcg9 on 2020/11/07 00:49
Book directly through the hotel you want to stay at!!! I work at a hotel and Expedia will ruin your reservation!
I love Expedia
by TashieG on 2020/11/06 21:01
I’ve tried other travel sites and no one has been able to exceed Expedia. Not only is their app super easy to use but their representatives are stellar. The chat feature makes life so much easier. Booking is easy, quick, and secure. Earning points toward future bookings is awesome. If you do need to reach out to Expedia by phone their agents are super friendly, knowledgeable, and professional. Expedia you’ve got me hooked.
Fraudulent car partners!
by digit robotics ha gffgvh on 2020/11/06 20:01
Worst experience with Expedia as I reported a fraudulent partner months ago and I still did not hear from them! I used Expedia in the past but I will not be using in the future. They do not stand by their loyal customers
Trouble Selecting Round Trip Dates
by Drawingwriter39 on 2020/11/06 16:09
I Love the app and how easy it is to use but recently I’ve been unable to choose a return date on my round trips. Not sure what I’m doing wrong or if it’s a bug in the app but as I select a Departure date It won’t allow me to then select a Return date, it just replaced my departure date over and over! Please fix!!
Zero stars
by Ladön on 2020/11/06 14:42
Worst app ever, thanks for your new update, it’s a very bad update, you have the worst app ever now
No chill
by thavic05 on 2020/11/06 06:15
I accidentally booked a night at the wrong location. After 1/2 n hour on the chat the person said the hotel authorized cancellation with out a charged. Expedida never refunded my money. Deleting app
Wouldn’t let me cancel even though it says you can.
by NutritiousAvocado on 2020/11/06 03:46
Shady company. I won’t be doing business with Expedia anymore.
Fly
by hair__doc on 2020/11/05 15:39
I booked my fly I did not know if the coronavirus coming when I called it takes me forever to actually talk to some after days and when I find them they tell me I have to contact the airline in I cannot find the airline they family of 4 they not give me nothing they take all it bad compagny they do not care about coronavirus they still take your money
Great interface
by Hugefan8 on 2020/11/05 14:10
Easy to use, quick! Transparent
Wouldn’t use anyone else
by Quarantined19 on 2020/11/05 13:14
I will be an Expedia customer for life !!! They have helped make a lot of my traveling dreams come true. The app is so easy and I can book it all in one place.
Still the Leader in Travel
by Icomir on 2020/11/05 12:45
Trusted source for Hotels, Car Rentals and Flights. I mainly using Expedia now days for International travel. Flights in foreign countries Etc.
charged me more than once
by Logan Michael Peters 9/29 on 2020/11/05 03:21
i was charged more than once
Nice
by JessyG100 on 2020/11/05 00:48
Nice
Customer Service lies to me. I’m shocked.
by P90x lover on 2020/11/04 23:52
I’ve been using Expedia for over 10 years now I keep telling myself I’m gonna stop using them. I think today’s the day. I Used my “ refundable ticket” which is a joke to use. Tried to book a new ticket with my airline credits (Return and departure were on two different airlines) i was told I could use same airline credit for return and departure. Not true. Ended up losing $100 because I lost the remaining balance of the ticket credit. Customer Service knew I would lose the remaining balance but still pretended to book the entire ticket.“Call back tomorrow after receive a confirmation email to pay the remaining balance of your return ticket“. I’m very disappointed. I was lied to by Customer Service I’m rather shocked.
Customer Support
by Dr.Flood on 2020/11/04 17:50
The company makes it very difficult to talk with anyone but a talkbot either on line or through the app.
No star deserved
by lohbmni on 2020/11/04 03:11
This company cannot keep up with the customer support expected. I have made 3 attempts to request my refund with 0 luck $368 for 3 nights
It remembers my stuff and it’s quick.
by Jim 2517 on 2020/11/03 19:05
The Expedia app remembers all of my stuff and makes searching quick and easy to use. It’s also great that it keeps it all together so I don’t have to have a bunch of different places to look for all my confirmation and reservation numbers. Try it. You’ll like it too. Best wishes Jim.
Never again will I use it
by bot land on 2020/11/03 16:35
It changed my flight and now wants be to pay 160 extra and customer service was 0 help .
Great app
by M.Lawson on 2020/11/03 15:47
It’s like having my own travel agent in the palm of my hand.
My flight
by Xirokrini on 2020/11/03 12:07
I’m very disappointed with Expedia. The customer service is not reliable don’t buy tickets from them
Very easy to cancel / change flight details
by clicks2015 on 2020/06/11 03:48
I’ve been an Expedia customer since 2009 (Australia account ) and ive never had any problems with booking then . I’ve moved to US now and have changed email account and I’m really impressed at how easy it is to deal with them in the app whether booking changing or canceling flights ; it’s so easy. Today I was trying to change a flight using their virtual assistant ( chat) while I was on the phone ( their 1800 #) multi tasking in case I’m unable to CHANGE my flight online. The entire phone call I was put on hold was 53 minutes ( even if I requested call back and keyed in my number .. ). Only to learn that it’s really far easier to change it online rather than call- online took me only 15-20minutes ; their virtual assistant ( chat) is very smart ! I also CANCELLED a flight that I mistakenly booked earlier today with no hitches at all. Now I’ll be waiting word from my bank in the next 7-10 days if my money has been refunded. Overall I like the way Expedia care for its customers ( unlike Priceline! -my story for another day). The app is also easy to use. It’s all there. Forget about their 1800 numbers , you’re better off transacting online .
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Hillside Inn in Madison, Indiana
by Nattynic@night on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Bahamas Nassau Malia inclusive trip
by Aneka-a on 2019/09/11 14:43
They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with Expedia due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
WORST CUSTOMER SERVICE EVER!
by jstewarthill on 2020/09/07 02:44
I booked a trip to Vegas last night using the Expedia app which is directly linked to my Expedia account. Because my wife is not going on this trip with me I put my email address in instead of hers. I noticed that my trip itinerary was not showing up in my account so I called Expedia in after being on the phone with them for two hours I was told two different things. One, since I used a different email address when I checked out that it did not register to my account, then I was told that I must have gotten logged out of my account while using the app due to a technical malfunction. This is very upsetting because I have been with Expedia for 15 years and use them for all of my travel needs. Because of this the rewards points will not be applied to my account and I will not receive the VIP access at the cosmopolitan hotel in Las Vegas. The last woman I spoke with claimed to be at Expedia corporate and she was astonishingly rude, told me I was just out of luck and there was nothing she could do, I insisted that this is ridiculous and then I did nothing any different than I have done in the past while booking on the app through my account, she then hung up on me. I will be looking for different ways to travel, or boots or kayak maybe.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Nice, flexible flight bookings!
by freelancelot on 2019/09/16 20:00
Admittedly I had assumed with Expedia being one of the “big guys” I was pleasantly surprised when it was one of the few places that I could buy an “open jaw” ticket, and at a good price to boot! My family and I had planned a trip to Great Britain a couple of months ago. We hoped to spend time in three cities — London, York, and Edinburgh. Expedia allowed us to seek out a ticket where we flew into London, and left out of Edinburgh about a week later. We found a cheap car rental on Expedia (in London), which itself didn’t have a penalty for dropping off in Edinburgh, and it made for a perfect vacation, complete with a fun road trip through York and the English countryside and ending up at our final destination in Edinburgh, Scotland. It could not have been more convenient, affordable, and fun! I’m now an even bigger fan of Expedia, thanks to this trip being a successful experience for all of us…
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Sad and frustrated
by Traveling Gramm on 2020/04/01 01:32
I waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating. Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!
Be aware before booking
by DVMA007 on 2020/07/15 23:27
I had to cancel a flight with United Airlines due to recent changes with COVID 19. Once I was booking the false information said both flights and hotel can be cancel within 24 hours of departure if there is need to cancel. As we are living in a pandemic era and changes can can occur I booked my trip. I had to cancel my trip the hotel was refunded. However the United airlines Flight was not. They kept the money saying it can not be refunded only use in another flight. When I try to book a new flight took over 7 hours of back and forth with Expedia over the phone. After everything was about to be done. They downgraded my flight from 1st class to economy and kept my reminding balance... in my opinion the are thieves both Expedia for misinformation and problematic.... united Airlines has no respect for the customer , they keep your money at all cost, lying and horrible play with the customer to make a gain only for them.... I would not suggest or recommend any of this companies ...
Find another company
by dizzy3368 on 2020/06/04 17:26
I surprised my wife and son for Christmas with a trip for Spring Break. Unfortunately COVID has other plans. Fast forward a few months and here we are rebooking the flight. Two and a half hours later because you have to call and can’t just use the credit they give you online, and I s as m charged $98 more dollars on CHEAPER than the original flight. The next day we receive the confirmation email and we select their seats etc. The following day an email was sent one leg of the trip was canceled by the airlines. I call the airlines only to find out (28 minutes later) EXPEDIA only created a “skeleton” reservation but never fully booked that leg. I call Expedia and 40 minutes later am disconnected after being told it was the airline’s fault and they are not booking this far out (2 months) to which I informed her that wasn’t the case because the return flight was 2 weeks after the flight in question and was fully ticketed and booked. I had already told her twice what the airlines discovered. Here I am on hold with a supervisor trying to get it straightened out and at 29 minutes and counting.
Scam
by JulietteSus on 2019/06/09 22:01
This is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all .
-10
by catharine40 on 2020/07/19 01:44
Had a great trip with Expedia about a year ago, but booked a trip thru them in February for April...covid hit and my trip was canceled. I had purchased extra trip insurance, but in an email I was assured that all I had to do was call Expedia when I was ready to rebook. They lied. I checked their online flights. I called. They could not rebook me “because of the airline.” I was transferred to 2 supervisors and hung up on. I called again, was hung up on twice, and then they called me. They wanted to rebook me on the flight I wanted but for almost $200 over their published price. Told them that since I had insurance, & they were unwilling to give me the published price for the flight, they could just refund me the original ticket price especially since I had already purchased the trip insurance. They transferred to supervisor and hung up on again. Called me back, talked to supervisor and asked for my refund, transferred to another supervisor and hung up on again. They called back, transferred again and hung up on again...it’s now been hours and they have not called back. I am now disputing the charges with my credit card company...
My 2 Anniversary was ruined
by trese22 on 2019/08/15 05:10
Expedia was the worst trip I ever took . I’m never booking through 3rd party again I advise everyone to go to the Direct Website of the flights and hotels you want to book I got way to San Juan to see my hotel was under construction and do to my asthma I couldn’t stay there which was not told to me when I booked this trip on the phone with an Expedia representative if that was told to me I would not have choice this hotel then when I called Expedia to relocate me they gave me a hard time tried to make me pay extra money well I did pay extra money that had to be refunded to me or they wouldn’t be able to get me into another hotel .. I was hot , frustrated, and staying in the middle of nowhere trying to get relocated with Expedia then the hotel they sent me to was the worst I ended up booking a room at the Sheraton and calling Expedia to give me a refund for my hotel Porsche which they didn’t even give me my whole amount !! Never book with EXPEDIA they are the WORST !!! The beginning part of my anniversary was terrible because of Expedia I couldn’t even enjoy my first day in San Juan because of Expedia...
Outdated information
by christine a. tran on 2019/08/12 15:23
I’ve booked with Expedia in the past and every time I do, I ask myself why? I suppose because I forget the trauma and frustration and Expedia feels reliable. And it is. I can always count on it to raise my blood pressure! All jokes aside, I tried to rebook a flight that it said was available. I wanted a better airline. I guess I should have rebooked it before I cancelled, but I didn’t, and when I tried to rebook, it told me my seats couldn’t be reserved and then told me the flight was sold out and to search again. I do it again, the same flights still show up but they are sold out. I tried multiple times and it kept showing me the sold out flights, lets me go through check out and then tells me it’s sold out. How can it know it’s sold out but still show in the search? I nearly had a heart attack. In the past, I had to cancel a flight and it was technically easy but ultimately they accidentally charged me for a cancelled flight. That has nothing to do with the app but just a FYI on Expedia. My Bank was able to sort it out for me.
Expedia is a nightmare
by JEY_dad on 2020/06/24 11:29
Before I get started I understand we are in “different” times and things aren’t what we are accustomed to. That being said... we scheduled travel through Expedia in 2019 for mid year 2020 before any of this even started and due to the pandemic we were basically forced to cancel our plans. We purchased travel insurance at the time of purchase and instead of refunding our money they gave us vouchers for each of the four travelers in our party (2 of which are minors). So they’re insurance is basically a scam? Now we are trying to use these vouchers to book travel and Expedia is too busy for us to get through and has been a HUGE inconvenience. Had we received a refund we would not have to go through Expedia to book this travel or we could have easily booked online but no. We are forced to sit on hold for hours, wait for a call back that didn’t come til 12:30 at night (3 hours after they said it would be 1.5). Needless to say Expedia has lost us as customers and we will NEVER use them again. Make it right Expedia and maybe we will come back but as for now we are done.
Worst Customer service ever!!!
by MissVick18 on 2020/02/16 13:45
I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!
Expedia is my go to travel app
by Judith Szwajder on 2019/10/31 00:00
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites as I compare prices & quality of service. Customer service is very important to me & Expedia, you rock! Be year 2 months later & Expedia is my go to Site when I can or need to travel.
Bad management
by jess021404 on 2020/02/26 00:21
The hotel itself is beautiful but the manager is unprofessional, rude and cold. The manager on duty Sean Mazouz was extremely unhelpful and rude during a terrible situation . My daughter age 10 got very sick while we were on vacation . I spent the night with her in the emergency room . I came to the front desk to ask for a few more hours after checkout because our flight was late in the evening . After I explained the circumstances and showed all the paperwork from the hospital, the manager told me he is not a doctor he is a hotel manager and there is nothing he can do. I was disgusted by his manners . He then told me he does not rent rooms by the hour and I had call Expedia to book a room for the whole nite . He refused to check if there was any rooms available because he said that was not his job . He was very unprofessional how he approached the situation . I believe he should be given classes on management skills and how to react during emergency situations . I travel all over the world and I never experienced anything like this . Families with children I would think twice about staying at the hotel with this manager .
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Non existent customer service
by Lynnandy on 2020/05/07 16:01
We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn’t refund our money but I had hope we’ll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we’d have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. It’s May now so it’s not too late to act. Don’t let these big corporations push you around, know your rights. All airlines have been ordered to issue full refunds.
Disappointed in customer service
by B o b c a t978 on 2020/03/10 23:15
I was happy with the app until I decided to go back the day after booking a hotel, to get the travel insurance. I put my info in and submit and after a minute, the screen reads “access denied”. I try 2 more times and got the same result. I decide to try later but after checking my email, I was charged and given the insurance 3 times. I look to call Expedia and the wait time was 30 minutes. I decide to use the call me option which said I would get a call within 55 minutes. 25 minutes later, I get a call. I assume I would get the call when I could talk to someone. 20 minutes later, I speak to a person who after I tell him my story, puts me on hold to talk to another person. 15 minutes later, I get a real person who once again says to hold for yet another person. Another 40 minutes, I get a live person. Only this person tells me after my story that it would be better if I called Expedia. What??? This person was from the company covering the insurance and if he helped me, I wouldn’t see the charges reversed for 30-60 days.
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App name
Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters. - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
My Favorite app!!
by Chef jameik on 2020/12/01 21:14
I’ve had this app since I left high school, and has been using it over the years. The team is helpful and the process to get nice deal are always simple! I recommend it to everyone!! Keep up the good work!
The worst app I’ve owned
by bojobailey on 2020/12/01 18:29
Tried to get a refund through the flight I got on the online site, and couldn’t. Understandable. Tried to see the points I was given in trade for a future flight, then found out they didn’t exist. This is the worst app on the market and Expedia as a whole is complete garbage compiled of messy, strewn out apps, and poor customer service.
Took my money
by SyncereTheRealtor on 2020/12/01 14:03
Just attempted to book a flight to Vegas from Detroit. Departing Detroit on spirit returning on Delta. Went through the whole process at the end he told me that the fair wasn’t available. So I tried another time again there was no flight available. After that I gave up and took it as a sign that I need to keep my butt at home. Although I was given no flights after putting in my card and going through the entire process. My account was it two times for the Delta return ticket. I will see it’s still in pending status so hopefully it will be reversed. But I shouldn’t have to even go through that if booking a round ticket. But the departing ticket wasn’t available and not booked.
Worst experiences
by Ann Thomas9119 on 2020/12/01 07:30
Expedia has been difficult cancelling flights. Often times I have had to call the airlines directly due to Expedia glitching out, loosing connections on their end, Expedia not being able to find my flights in their database. I will NOT recommend using Expedia to anyone. It’s such a hassle.
Customer service awful
by App girls on 2020/12/01 01:42
We had purchased plane tickets back in March. When the travel band happened we couldn’t get through to anyone. We contacted the several times to see if we could get a credit. They completely ignore our request several times. They say they will get back to us and we never hear from them. Will NEVER use them again!
I have planned all of my trips on this app!
by emamamamamana on 2020/11/30 03:34
Love it!
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Crap pick up at the airport
by Tesla711 on 2020/11/28 22:36
Nobody knew about our reservation
Agent support
by Mr.LovesRocks on 2020/11/27 15:26
The agents are not very supportive. They do not know how to solve an issue; therefore they are not knowledgeable about their job. 😏
Booking a flight
by mooojfdsaer on 2020/11/27 06:05
You choose your flight and the cost is very clear When you check out you find a different price for no clear reason and if you are not careful you would purchase and pay for more expensive ticket from what the price you were given initially
App
by ssssssjsjsn on 2020/11/26 22:20
Love this app it’s been very helpful in my travels but when it comes to messenger and trying to find a way to reach out to the hotel or even Expedia it’s a little challenging.
Terrible
by Xurde62 on 2020/11/26 17:17
First and last time I use this app.
Rip off
by Ricoszx on 2020/11/26 03:06
I got extra charges that were not called out when doing the reservation. At the very end you will need to pay or lose your reservation at the very last minute. This is completely unprofesional.
Love!!!!!!!!!!!!!!!!!
by Love it!!!!!!!!!!!!!?!!!!!!!! on 2020/11/26 01:37
The best app!!!!!
Send a spam push notif - get a 1 star
by enter prise on 2020/11/25 23:03
It’s that simple.
Customer service
by Barbie Buddy on 2020/11/25 17:33
When my flight was delayed several times making my connecting flight impossible to catch I was able to get another couple flights later in the day all with the fantastic help of my customer service rep. He was amazing and was so very patient with me. I love using Expedia!!!
Avoid.
by CalvinCampbell on 2020/11/25 09:33
Came for our anniversary. Awful experience.
Don’t respond and never resolve a problems
by maru957 on 2020/11/24 20:20
I have always been a client of expedia for many years. But lately they cancel flights without prior notice and do not refund the money because they say it must be done directly with the airline, so what is the use of the Expedía??
RIP OFF
by betteysu on 2020/11/24 17:38
We were planning on taking a trip to Spain and excited to go. COVID hit and the airlines cancelled our flights so we couldn’t go. In fact the country was closed to tourists. We had a package deal and we didn’t receive our money back from the hotel. So after multiple calls to Expedia the representative recommended that I cancel before my flight to try to get the money back from the hotel. The could never get ahold of the hotel fir some reason. So after they talked me into canceling the hotel before check in I did a dispute through my bank for $823.90 and the money was returned to my account. All is good. Then Expedia rejected my claim saying I canceled my stay before the date of travel and there is a clause that states I lose my money, they failed to mention that part!!! Talk about total SCAM AND DECEIT !!!! I have always used Expedia . Iam do infuriated!!!!!
Horseshoe Casino
by RopnWright on 2020/11/24 14:28
Stay was great but food closed 15mins early. Mine & many others health quality relies on consumption at certain times. I was left to order Whattaburger for an hour later delivery for 3x the normal cost..Thank you Whattaburger for being open/delivery for people like me,left to figure it out.. or be I’ll?? ~The Horseshoe is better than this~
My favorite Expedia for travel. Best best best
by bestkatia on 2020/11/24 05:38
24 hours before cancel option
Garbage
by MarkusDavid on 2020/11/24 05:15
Garbage, charged me an amount that’s not suppose to charge me. I talk to customer support and support takes forever to respond and when he does respond he tells me system error and to come back in 2 hours and ask about my current issue. I’m about done with Expedia.
Usage
by PebbyB on 2020/11/23 23:17
Very hard to use for double booking and now even regular bookings are becoming a nuisance
Review
by sebren44 on 2020/11/23 21:55
I am very disappointed in the house cleaning we stayed 6 nights a drinking party was going on every night right by the front lobby in the parking lot every night when we came in even after we spoke to the manager about it secondly I am very disappointed in the house cleaning the found my brand new pair of eye glasses but instead of mailing them back to us and letting us know the cost of the mailing they let someone else claim them and I have no money to buy another pair of glasses due to Christmas coming up and us having a small child and me disabled
Best
by zere_zar on 2020/11/23 00:39
It’s best to use, only have one problem, I’m already gold on it and never used my points, over 20000 points cost very cheap around $180 i don’t know why!
Missed Flight
by tgnkokbcsrvk on 2020/11/22 21:32
Made a change to my flight through the app about 3 weeks before my departure. Forgot about this change that I made (my fault partially) but always rely on my Expedia app to tell me about my flight times, the app DID NOT update with my new flight times, so I missed my flight because the app was not updated with my new flight times. What’s the point of having an app when it’s not going to be correct?
Terrible service
by nurse adsm on 2020/11/22 19:56
Trying to get a refund for a cancelled flight...not a huge amount... Expedia says the airline won’t allow...Airline says it’s an Expedia issue... done with Expedia and Virgin airlines forever... they’ve lost a long term customer... I’ll book direct with hotels and airlines in the future. We travel several times yearly but I’m done
No ApplePay
by PostAppReview on 2020/11/22 18:38
I can’t believe Expedia is taking a tech leap backwards by not allowing something as basic as ApplePay in 2020. Uber, Lyft, AirBnB and all other major travel apps accept it. It’s secure, convenient and super fast. I don’t want my personal financial info processed through your app without having an option for a mobile payment that is much more secure.
B
by ftresws on 2020/11/22 02:42
I’ve been using Expedia for years, best sight out there.
Amazing!
by dorian reno on 2020/11/21 23:15
Wonderful!
Cancel trip
by ineedtoiletpaperplz on 2020/11/21 17:37
The company makes it so challenging to cancel a reservation. I will not use the company again in the future. I wanted to give it 0 stars but that isn’t allowed.
Will never use Expedia again
by miyou$cash on 2020/11/21 11:35
Please don’t take the insurance when booking. Because if something come up and you are not able to travel when you file your claim they will denied it. Expedia will not be able to help change anything I waste 615.92 dollars.
Great Planning tool
by Howard Hufghes III on 2020/11/21 09:23
Expedia provides the best travel planning tool I’ve ever used. All flight & hotel info easily accessed snd very accurate.
Excellent
by portorreal B on 2020/11/19 14:52
Excelente servicio , ningún cargo extra ni engaños. Me encanto el servicio
Fraud App
by Sarah and Erick on 2020/11/19 01:05
Don’t use Expedia. They are fraudsters. They charge more than the actual hotels to to fraud and steal your money. Then when you try to cancel, there is no one you can call or get support from. Do not recommend this at all...unless you want to be defrauded out of your hard earned money.
DONT BOOOOOOOOK NO FLIGHTS WITH THIS COMPANY
by Ivy908 on 2020/11/18 23:23
A DAY BEFORE MY FLIGHT THEY DECIDED TO CANCEL MY FLIGHT I BOOKED MY FLIGHT 2 MONTHS BEFORE AND A DAY BEFORE MY FLIGHT THEY CANCELED!!!!!!!!!!
The worst customer service
by cccmmmttt123457 on 2020/11/18 21:50
I think the machine that they are using to help people haven’t been updated for long long period, as soon to hit chat your itinerary come up and the machine said they couldn’t find any thing on my itinerary
Im SURPRISED
by Rickralph96 on 2020/11/18 21:13
The best app, I got discounts for my tickets and hotels, they have best deals
Messed up.
by Zev STEINMETZ on 2020/11/18 15:34
I ordered tickets for $240, got charged $800, and I was on the phone for 3 hours. It's a mess.
The Worst
by AngieJ200 on 2020/11/18 04:23
I booked a flight and was charged by one airline but didn’t get the round trip flight. I tried a few more times and the same thing happened. I tried booking on another flight and can’t charge my card anymore because I wouldn’t have thought my card was being charged unless the booking went through. This isn’t the first time I’ve had issues with booking but this will be my last time using this app or Expedia for anything else.
Booking my flights
by TrumpBella on 2020/11/18 02:33
I had a very pleasant experience booking my round-trip airline tickets coming up on November 27. It provided me with the best choices and most reasonable flights to choose from and was very simple to navigate.
Best app ever
by majid 1234567 on 2020/11/17 18:43
This is a really good app to make a hell of a cheap trip
Bad service
by cilesbora on 2020/11/17 17:44
I absolutely hate this app and the service this company provides.
AAAAAAA++++++
by el ferni on 2020/11/17 14:13
Best prices and deals!!!! Simply Amazing!!
Horrible service
by vf@123 on 2020/11/17 02:45
Booked 2 nights all inclusive. Only one night was all inclusive. 6 hours on the phone with Expedia and hotel and still not resolved. Zero customer service
Increibly frustrated customer
by TEXAS EG on 2020/11/16 23:24
Horrible 20 minutes waiting only to get hung up by an agent right away. I lost money because of buying my flight (AND TRIP INSURANCE!!!) With Expedia and I won't be using you ever again. Expedia sent me to the airline but the airline said that because I had used you, they couldn't help me. Now I am out money for a flight I couldn't even postpone due to COVID even when the airline says they will let you reschedule. Never buying through Expedia again not just because of the loss of money but mostly the horrible customer service we received. Increibly frustrated customer.
Trip to LA
by Mrsbush301 on 2020/11/16 21:19
I swear I love Expedia! They are the best, they will find you great prices for the LOW. My trip to LA back in September for 5 people round trip was only 450. Not bad at all! I love it and will continue to keep using them for now on.
Great!
by thewillknutson on 2020/11/16 18:47
App is great
Trip to Oregon
by wine-ona on 2020/11/16 06:28
Sooo, if you book with Expedia and your plans change, you have zero options. I went to their web site and tried the chat, it’s a robot that will only keep sending you your booking. I asked robot several times to let me speak to human, it say human will be on in 7-10 minutes. After 20 minutes I gave up. Called hotel directly and canceled. If you want a hotel, check prices via Expedia, then call hotel and book directly, tell the Expedia price. Then if you need to cancel you just call hotel.
Horrible service
by montano_26 on 2020/11/15 21:21
I purchased my flight and never got an itinerary.
Does not work
by JM T15 on 2020/11/15 15:29
Does not work
Not good integration with iOS
by skgrules on 2020/11/15 00:43
After writing a review, I needed to upload a picture. That took me to the iOS permissions. Once I have it the right permissions, I went back but my review was gone. Poor design.
Go the the website which allows much more flexibility when building a vacation.
by Church Lady 1985 on 2020/11/14 22:36
I can’t choose to stay part of the time on this app no matter what I do. This app is not user friendly and I have been frustrated so many times that I won’t use it any more.
Takers
by Former apple guy now on 2020/11/14 20:07
Works good most of the time. But as a gold member I get no decent treatment.They never have your back if something goes wrong. They have costed me 500$ on vacation for rules that were not on the hotel website or anywhere else. Go to Hawaii and you end up at a non alcohol resort with NO Mention of it anywhere. Expedia can’t do any to help now my money is gone. Thanks for the not so great honeymoon 😢
Inconsistent pricing
by Vader52871 on 2020/11/14 15:57
Don’t get me wrong Expedia is a great place for bundling one of the few ones that allow you to do so. But as far as prices searching from person to person from being right next to you or far away from you prices work almost the same way. For instance if you search for something on the weekend it will be higher. But if you look for something on a Tuesday or Thursday the prices are lower. If you’re bundling and you select a cheap room then all of a sudden your flight becomes more expensive we noticed sometimes. But if you get the more expensive room like a suite then the flight might be cheaper so obviously there is a quote’a somewhere in the pricing.
Expedia is making it easy to shop elsewhere
by bpt traveler on 2020/11/14 03:21
All the other travel sites have been working, what’s up?
Trips are not updating
by TonytheTrader on 2020/11/13 21:14
I have purchased multiple trips for this fall through Expedia. Unfortunately some airlines have canceled few of my flights (for which they didn’t even notify me; I found that out kinda on accident on my own). When I view “My Trips” on Expedia, it still shows the canceled flights; which is rather confusing, because I have to remember what is canceled and what is not. Aside from that, the app is good. Almost always able to find good prices.
Upcoming trip
by Goawayplease1952 on 2020/11/13 19:44
My trip was changed due to the COVID but was never updated on the website! If I had it to do over I never would have gone through Expedia. Better to go directly with the airlines! I even changed it through Expedia and they still couldn’t do it right!
Hola
by hola tecos on 2020/11/12 21:13
Tecos
Great app
by JWil75 on 2020/11/12 11:09
Love making and planning my trips through this app!
Terrible
by Ride907 on 2020/11/12 01:40
They’ve triple charged me multiple times and I only press purchase once.. Always saying something is unavailable when you try and purchase.. Customer service is always confused and gives you a runaround with airlines blaming eachother.
Excellent
by VME50 on 2020/11/11 21:04
Great use of internet technology to improve ticketing and travel experiences and expectations.
I plan all my trips through Expedia
by Christina for Florida on 2020/11/11 14:39
Expedia is a get place to get good prices and makes planning trips easy and in one place! I have used it many times and also I receive discounts!
Destination problems
by friftdes on 2020/11/11 13:42
Be extremely careful in flying into Philadelphia. Expedia includes Trenton airport in its options. Trenton is a good 40 minutes away from Philly. It infuriates me every time, especially when you book a flight and realize your going to Jersey and not PA. Not even close to the city you need to be in. I’ll use another service from now on.
Tốt
by Xitrum Nguyễn on 2020/11/11 04:00
Ứng dụng tiện ích.
Viajes.
by opo de la victoria. on 2020/11/11 03:02
Expedia lo mejor en precios!!
Dedrick Caldwell
by ricki1965 on 2020/11/10 23:28
This app always changes the dates on me. I need a room for today and it schedules me a room for 2 months out. And then the wait time is 30 mins to get it fixed. It says a room is unavailable for the date I need when there is plenty of rooms open at the hotel. Not cool. Bad experience
Trips
by tobybrst on 2020/11/10 16:43
The appt is easy to use and I feel I do save money
Terrible service
by jcmx2 on 2020/11/10 16:12
Do not be deceived, I bought a ticket and for reasons of cobid, I was looking for my flight to be canceled, I dialed support and they washed their hands saying that they could not do anything about it because I had to fix my matter directly with the airline that planned to travel, That means that expedia does not care about your situation, they only sell tickets regardless of the safety of the traveler.
Vacations
by Alucard_11 on 2020/11/10 02:10
Always on point !!!
Server error
by LaSerenita on 2020/11/09 22:23
I keep getting a 404 server error when trying to leave a review for the hotel I stayed at
READ THE SMALL PRINT!!
by dontuseexpedia123 on 2020/11/09 22:01
Never clear on extra hidden fees. Do not pay the extra money for a “refund” you won’t get it back anyways.
Nothing works for me
by CynicX on 2020/11/09 14:09
Probably an isolated issue however when I “download to phone” my itinerary from an email it opens the app and does nothing. When I try to chat with a specialist the chat line says “typing is disabled”. I like Expedia in general for its ease and convenience but just gave up on the app because it wasn’t easy nor convenient. Needless waste of time, the personnel at the airport and hotel get paid to use their time for this stuff.
Please don’t use Expedia
by syed h jilani on 2020/11/09 11:46
When they say Book now pay later, they charge you immediately and if you change your travel plan and cancel the reservation, then you forgot the refund back.
Bookings never go through
by Joshud106 on 2020/11/09 05:03
I’ve had the last few bookings for hotels not go through but charge my card and then refund it back to my account
The best
by tommyperez on 2020/11/09 04:56
I love it thanks you to make me happy with this app thanks
Excellent service
by Jennifer Ollarvides on 2020/11/09 01:34
Servise very fast and efficient with the best hotel room rates
Super buen servicio
by Edwin/Dagnes on 2020/11/08 19:36
Super buen servicio
Can’t book a car reservation
by loanscooter on 2020/11/08 02:36
It doesn’t work.
Don’t use
by reamcg9 on 2020/11/07 00:49
Book directly through the hotel you want to stay at!!! I work at a hotel and Expedia will ruin your reservation!
I love Expedia
by TashieG on 2020/11/06 21:01
I’ve tried other travel sites and no one has been able to exceed Expedia. Not only is their app super easy to use but their representatives are stellar. The chat feature makes life so much easier. Booking is easy, quick, and secure. Earning points toward future bookings is awesome. If you do need to reach out to Expedia by phone their agents are super friendly, knowledgeable, and professional. Expedia you’ve got me hooked.
Fraudulent car partners!
by digit robotics ha gffgvh on 2020/11/06 20:01
Worst experience with Expedia as I reported a fraudulent partner months ago and I still did not hear from them! I used Expedia in the past but I will not be using in the future. They do not stand by their loyal customers
Trouble Selecting Round Trip Dates
by Drawingwriter39 on 2020/11/06 16:09
I Love the app and how easy it is to use but recently I’ve been unable to choose a return date on my round trips. Not sure what I’m doing wrong or if it’s a bug in the app but as I select a Departure date It won’t allow me to then select a Return date, it just replaced my departure date over and over! Please fix!!
Zero stars
by Ladön on 2020/11/06 14:42
Worst app ever, thanks for your new update, it’s a very bad update, you have the worst app ever now
No chill
by thavic05 on 2020/11/06 06:15
I accidentally booked a night at the wrong location. After 1/2 n hour on the chat the person said the hotel authorized cancellation with out a charged. Expedida never refunded my money. Deleting app
Wouldn’t let me cancel even though it says you can.
by NutritiousAvocado on 2020/11/06 03:46
Shady company. I won’t be doing business with Expedia anymore.
Fly
by hair__doc on 2020/11/05 15:39
I booked my fly I did not know if the coronavirus coming when I called it takes me forever to actually talk to some after days and when I find them they tell me I have to contact the airline in I cannot find the airline they family of 4 they not give me nothing they take all it bad compagny they do not care about coronavirus they still take your money
Great interface
by Hugefan8 on 2020/11/05 14:10
Easy to use, quick! Transparent
Wouldn’t use anyone else
by Quarantined19 on 2020/11/05 13:14
I will be an Expedia customer for life !!! They have helped make a lot of my traveling dreams come true. The app is so easy and I can book it all in one place.
Still the Leader in Travel
by Icomir on 2020/11/05 12:45
Trusted source for Hotels, Car Rentals and Flights. I mainly using Expedia now days for International travel. Flights in foreign countries Etc.
charged me more than once
by Logan Michael Peters 9/29 on 2020/11/05 03:21
i was charged more than once
Nice
by JessyG100 on 2020/11/05 00:48
Nice
Customer Service lies to me. I’m shocked.
by P90x lover on 2020/11/04 23:52
I’ve been using Expedia for over 10 years now I keep telling myself I’m gonna stop using them. I think today’s the day. I Used my “ refundable ticket” which is a joke to use. Tried to book a new ticket with my airline credits (Return and departure were on two different airlines) i was told I could use same airline credit for return and departure. Not true. Ended up losing $100 because I lost the remaining balance of the ticket credit. Customer Service knew I would lose the remaining balance but still pretended to book the entire ticket.“Call back tomorrow after receive a confirmation email to pay the remaining balance of your return ticket“. I’m very disappointed. I was lied to by Customer Service I’m rather shocked.
Customer Support
by Dr.Flood on 2020/11/04 17:50
The company makes it very difficult to talk with anyone but a talkbot either on line or through the app.
No star deserved
by lohbmni on 2020/11/04 03:11
This company cannot keep up with the customer support expected. I have made 3 attempts to request my refund with 0 luck $368 for 3 nights
It remembers my stuff and it’s quick.
by Jim 2517 on 2020/11/03 19:05
The Expedia app remembers all of my stuff and makes searching quick and easy to use. It’s also great that it keeps it all together so I don’t have to have a bunch of different places to look for all my confirmation and reservation numbers. Try it. You’ll like it too. Best wishes Jim.
Never again will I use it
by bot land on 2020/11/03 16:35
It changed my flight and now wants be to pay 160 extra and customer service was 0 help .
Great app
by M.Lawson on 2020/11/03 15:47
It’s like having my own travel agent in the palm of my hand.
My flight
by Xirokrini on 2020/11/03 12:07
I’m very disappointed with Expedia. The customer service is not reliable don’t buy tickets from them
Very easy to cancel / change flight details
by clicks2015 on 2020/06/11 03:48
I’ve been an Expedia customer since 2009 (Australia account ) and ive never had any problems with booking then . I’ve moved to US now and have changed email account and I’m really impressed at how easy it is to deal with them in the app whether booking changing or canceling flights ; it’s so easy. Today I was trying to change a flight using their virtual assistant ( chat) while I was on the phone ( their 1800 #) multi tasking in case I’m unable to CHANGE my flight online. The entire phone call I was put on hold was 53 minutes ( even if I requested call back and keyed in my number .. ). Only to learn that it’s really far easier to change it online rather than call- online took me only 15-20minutes ; their virtual assistant ( chat) is very smart ! I also CANCELLED a flight that I mistakenly booked earlier today with no hitches at all. Now I’ll be waiting word from my bank in the next 7-10 days if my money has been refunded. Overall I like the way Expedia care for its customers ( unlike Priceline! -my story for another day). The app is also easy to use. It’s all there. Forget about their 1800 numbers , you’re better off transacting online .
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Hillside Inn in Madison, Indiana
by Nattynic@night on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Bahamas Nassau Malia inclusive trip
by Aneka-a on 2019/09/11 14:43
They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with Expedia due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
WORST CUSTOMER SERVICE EVER!
by jstewarthill on 2020/09/07 02:44
I booked a trip to Vegas last night using the Expedia app which is directly linked to my Expedia account. Because my wife is not going on this trip with me I put my email address in instead of hers. I noticed that my trip itinerary was not showing up in my account so I called Expedia in after being on the phone with them for two hours I was told two different things. One, since I used a different email address when I checked out that it did not register to my account, then I was told that I must have gotten logged out of my account while using the app due to a technical malfunction. This is very upsetting because I have been with Expedia for 15 years and use them for all of my travel needs. Because of this the rewards points will not be applied to my account and I will not receive the VIP access at the cosmopolitan hotel in Las Vegas. The last woman I spoke with claimed to be at Expedia corporate and she was astonishingly rude, told me I was just out of luck and there was nothing she could do, I insisted that this is ridiculous and then I did nothing any different than I have done in the past while booking on the app through my account, she then hung up on me. I will be looking for different ways to travel, or boots or kayak maybe.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
Nice, flexible flight bookings!
by freelancelot on 2019/09/16 20:00
Admittedly I had assumed with Expedia being one of the “big guys” I was pleasantly surprised when it was one of the few places that I could buy an “open jaw” ticket, and at a good price to boot! My family and I had planned a trip to Great Britain a couple of months ago. We hoped to spend time in three cities — London, York, and Edinburgh. Expedia allowed us to seek out a ticket where we flew into London, and left out of Edinburgh about a week later. We found a cheap car rental on Expedia (in London), which itself didn’t have a penalty for dropping off in Edinburgh, and it made for a perfect vacation, complete with a fun road trip through York and the English countryside and ending up at our final destination in Edinburgh, Scotland. It could not have been more convenient, affordable, and fun! I’m now an even bigger fan of Expedia, thanks to this trip being a successful experience for all of us…
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Sad and frustrated
by Traveling Gramm on 2020/04/01 01:32
I waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating. Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!
Be aware before booking
by DVMA007 on 2020/07/15 23:27
I had to cancel a flight with United Airlines due to recent changes with COVID 19. Once I was booking the false information said both flights and hotel can be cancel within 24 hours of departure if there is need to cancel. As we are living in a pandemic era and changes can can occur I booked my trip. I had to cancel my trip the hotel was refunded. However the United airlines Flight was not. They kept the money saying it can not be refunded only use in another flight. When I try to book a new flight took over 7 hours of back and forth with Expedia over the phone. After everything was about to be done. They downgraded my flight from 1st class to economy and kept my reminding balance... in my opinion the are thieves both Expedia for misinformation and problematic.... united Airlines has no respect for the customer , they keep your money at all cost, lying and horrible play with the customer to make a gain only for them.... I would not suggest or recommend any of this companies ...
Find another company
by dizzy3368 on 2020/06/04 17:26
I surprised my wife and son for Christmas with a trip for Spring Break. Unfortunately COVID has other plans. Fast forward a few months and here we are rebooking the flight. Two and a half hours later because you have to call and can’t just use the credit they give you online, and I s as m charged $98 more dollars on CHEAPER than the original flight. The next day we receive the confirmation email and we select their seats etc. The following day an email was sent one leg of the trip was canceled by the airlines. I call the airlines only to find out (28 minutes later) EXPEDIA only created a “skeleton” reservation but never fully booked that leg. I call Expedia and 40 minutes later am disconnected after being told it was the airline’s fault and they are not booking this far out (2 months) to which I informed her that wasn’t the case because the return flight was 2 weeks after the flight in question and was fully ticketed and booked. I had already told her twice what the airlines discovered. Here I am on hold with a supervisor trying to get it straightened out and at 29 minutes and counting.
Scam
by JulietteSus on 2019/06/09 22:01
This is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all .
-10
by catharine40 on 2020/07/19 01:44
Had a great trip with Expedia about a year ago, but booked a trip thru them in February for April...covid hit and my trip was canceled. I had purchased extra trip insurance, but in an email I was assured that all I had to do was call Expedia when I was ready to rebook. They lied. I checked their online flights. I called. They could not rebook me “because of the airline.” I was transferred to 2 supervisors and hung up on. I called again, was hung up on twice, and then they called me. They wanted to rebook me on the flight I wanted but for almost $200 over their published price. Told them that since I had insurance, & they were unwilling to give me the published price for the flight, they could just refund me the original ticket price especially since I had already purchased the trip insurance. They transferred to supervisor and hung up on again. Called me back, talked to supervisor and asked for my refund, transferred to another supervisor and hung up on again. They called back, transferred again and hung up on again...it’s now been hours and they have not called back. I am now disputing the charges with my credit card company...
My 2 Anniversary was ruined
by trese22 on 2019/08/15 05:10
Expedia was the worst trip I ever took . I’m never booking through 3rd party again I advise everyone to go to the Direct Website of the flights and hotels you want to book I got way to San Juan to see my hotel was under construction and do to my asthma I couldn’t stay there which was not told to me when I booked this trip on the phone with an Expedia representative if that was told to me I would not have choice this hotel then when I called Expedia to relocate me they gave me a hard time tried to make me pay extra money well I did pay extra money that had to be refunded to me or they wouldn’t be able to get me into another hotel .. I was hot , frustrated, and staying in the middle of nowhere trying to get relocated with Expedia then the hotel they sent me to was the worst I ended up booking a room at the Sheraton and calling Expedia to give me a refund for my hotel Porsche which they didn’t even give me my whole amount !! Never book with EXPEDIA they are the WORST !!! The beginning part of my anniversary was terrible because of Expedia I couldn’t even enjoy my first day in San Juan because of Expedia...
Outdated information
by christine a. tran on 2019/08/12 15:23
I’ve booked with Expedia in the past and every time I do, I ask myself why? I suppose because I forget the trauma and frustration and Expedia feels reliable. And it is. I can always count on it to raise my blood pressure! All jokes aside, I tried to rebook a flight that it said was available. I wanted a better airline. I guess I should have rebooked it before I cancelled, but I didn’t, and when I tried to rebook, it told me my seats couldn’t be reserved and then told me the flight was sold out and to search again. I do it again, the same flights still show up but they are sold out. I tried multiple times and it kept showing me the sold out flights, lets me go through check out and then tells me it’s sold out. How can it know it’s sold out but still show in the search? I nearly had a heart attack. In the past, I had to cancel a flight and it was technically easy but ultimately they accidentally charged me for a cancelled flight. That has nothing to do with the app but just a FYI on Expedia. My Bank was able to sort it out for me.
Expedia is a nightmare
by JEY_dad on 2020/06/24 11:29
Before I get started I understand we are in “different” times and things aren’t what we are accustomed to. That being said... we scheduled travel through Expedia in 2019 for mid year 2020 before any of this even started and due to the pandemic we were basically forced to cancel our plans. We purchased travel insurance at the time of purchase and instead of refunding our money they gave us vouchers for each of the four travelers in our party (2 of which are minors). So they’re insurance is basically a scam? Now we are trying to use these vouchers to book travel and Expedia is too busy for us to get through and has been a HUGE inconvenience. Had we received a refund we would not have to go through Expedia to book this travel or we could have easily booked online but no. We are forced to sit on hold for hours, wait for a call back that didn’t come til 12:30 at night (3 hours after they said it would be 1.5). Needless to say Expedia has lost us as customers and we will NEVER use them again. Make it right Expedia and maybe we will come back but as for now we are done.
Worst Customer service ever!!!
by MissVick18 on 2020/02/16 13:45
I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!
Expedia is my go to travel app
by Judith Szwajder on 2019/10/31 00:00
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites as I compare prices & quality of service. Customer service is very important to me & Expedia, you rock! Be year 2 months later & Expedia is my go to Site when I can or need to travel.
Bad management
by jess021404 on 2020/02/26 00:21
The hotel itself is beautiful but the manager is unprofessional, rude and cold. The manager on duty Sean Mazouz was extremely unhelpful and rude during a terrible situation . My daughter age 10 got very sick while we were on vacation . I spent the night with her in the emergency room . I came to the front desk to ask for a few more hours after checkout because our flight was late in the evening . After I explained the circumstances and showed all the paperwork from the hospital, the manager told me he is not a doctor he is a hotel manager and there is nothing he can do. I was disgusted by his manners . He then told me he does not rent rooms by the hour and I had call Expedia to book a room for the whole nite . He refused to check if there was any rooms available because he said that was not his job . He was very unprofessional how he approached the situation . I believe he should be given classes on management skills and how to react during emergency situations . I travel all over the world and I never experienced anything like this . Families with children I would think twice about staying at the hotel with this manager .
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Non existent customer service
by Lynnandy on 2020/05/07 16:01
We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn’t refund our money but I had hope we’ll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we’d have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. It’s May now so it’s not too late to act. Don’t let these big corporations push you around, know your rights. All airlines have been ordered to issue full refunds.
Disappointed in customer service
by B o b c a t978 on 2020/03/10 23:15
I was happy with the app until I decided to go back the day after booking a hotel, to get the travel insurance. I put my info in and submit and after a minute, the screen reads “access denied”. I try 2 more times and got the same result. I decide to try later but after checking my email, I was charged and given the insurance 3 times. I look to call Expedia and the wait time was 30 minutes. I decide to use the call me option which said I would get a call within 55 minutes. 25 minutes later, I get a call. I assume I would get the call when I could talk to someone. 20 minutes later, I speak to a person who after I tell him my story, puts me on hold to talk to another person. 15 minutes later, I get a real person who once again says to hold for yet another person. Another 40 minutes, I get a live person. Only this person tells me after my story that it would be better if I called Expedia. What??? This person was from the company covering the insurance and if he helped me, I wouldn’t see the charges reversed for 30-60 days.
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