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App name
Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters. - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Please I need to clean room I go to the beach pay for umbrella and shear
by nelia medina on 2020/06/01 17:19
Bathroom is dirty
Bundle not really a bundle
by TateeKay on 2020/06/01 08:41
I can’t seem to bundle a hotel, flight, and car on the app. Kinda inconvenient to have the app if I have to go and use my computer and also lose the double points.
Awesome
by lanzzzzzzzzzz on 2020/06/01 01:47
Very easy to use
Disgusted
by eileentchr on 2020/05/31 22:23
I booked a weekend in March before the Pandemic and when things changed the hotel called to change our room. I was not happy with the offer and told the hotel I wanted a refund. The hotel stated that had to come from Expedia. I tried several times to request the refund and could never speak to a person. I purchased insurance and should have gotten the refund but never did. I will NEVER use Expedia again.
Not happy
by Graceman316 on 2020/05/31 11:03
Covid 19 related cancellations. Nothing but a hassle with Expedia. TWICE on hold for almost an hour each time. The last time they hung up on me and never called me back. No credit no communication Will never book through Expedia again.
Very disappointed
by LekitaMcD on 2020/05/31 01:12
Got to hotel and it was pretty much “closed” cause of Covid. The attraction, which were bar and restaurant - closed cause hotel had no staff. We were directed to stay at the Holiday Inn in the back, but were not even refunded the hotel price difference. What a scam!
Best app available!
by emann1128 on 2020/05/31 00:54
First time using it and let me tell you the prices are incredible!
Scam/Fraud- worthless
by Famous traveling blogger on 2020/05/30 18:18
DO NOT USE! they steal your money, website is misleading and charge your account regardless. The agents are not helpful and hangs up on you. Completely worthless and disgusted with this app. USE BOOKING
Not helpful at all
by MICLCHAW on 2020/05/30 16:12
Have tried several times to cancel my hotel. Just get the runaround. Will never use Expedia again.
I love Expedia so much
by Helina4 on 2020/05/30 06:33
Flying with Expedia is like way better Kayak. They package all your deals together the way I want it. Take a trip with Expedia and go on a adventure.
Hard time shows true face
by 827371$82 on 2020/05/30 04:38
It is very unfortunate that Expedia failed in these unpredictable times. For a company this size I was really expecting better. Random answers from customer service depending on who you get on the phone, confirming twice that reservation is canceled and yet still shows active on site(btw hotel in France is closed - so even if we were able to travel, which we are not as tourists aren’t allowed yet, we would not be able to check it, again Hotel is CLOSED) Will keep trying to reach them till we get to someone at customer service that can actually help.. We had reservations with American Airlines and AirBnB - those cancelations went smooth and refund was received within 10 days.. Still waiting on refund for plane ticket canceled over Expedia 7 weeks ago .. took about 3 weeks to actually cancel and 4 weeks and counting to get money back..
Very Unhappy with Expedia. Bye Bye Expedia
by ak47Undertaker on 2020/05/30 02:59
Booked room, received confirmation and when I arrived at hotel to my surprise no room was overbooked. The hotel stated that 3 other people had arrived tonight and Expedia had over booked as well. Stayed on phone (for over an hour) to make sure that I would receive my money back and Expedia stated it would take 30 days When I booked they instantly pulled the money from my account but 30 days to get my money back. I WOULD NEVER TREAT PEOPLE THIS WAY. NOT ACCEPTABLE Fred Thomas Louisiana
Don’t use Expedia!
by jenaya19 on 2020/05/29 21:54
Expedia is not worth using! I bought a ticket online and got everything figured out. That was after being on the phone with an agent over something they screwed up! Then I got to the airport and they said I wasn’t in the system. I panicked because I had just spent all that money. With tears rolling down my face I pulled my card out to pay for ANOTHER flight. This one was way more expensive $489. And that’s not even talking about baggage either. So I spent almost $1,000 for one flight. Never will I spend another cent on them. I’m going to sue the company and make sure justice is served!!!!!! 🤬
Horrible
by Q?Q?Q? on 2020/05/29 20:20
Don’t book a flight through them. I got no email, no notification when the airline canceled my outgoing flight due to covid19. No communication at all. Now I still have a flight booked to return from the trip canceled. Air Canada is the airline, my daughter booked direct with them and has 24 months to use the tickets, me through Expedia, I get nothing. I will never use anything like this again.
Don’t book with Expedia EVER!
by dezrae91350 on 2020/05/29 18:05
Trying to get my trip refunded and Expedia is making it impossible. Flight was cancelled by the airline, spent over 3 hours on the phone with Expedia trying to explain to them that Delta cancelled our flight due to COVID and get my refund. Now they aren’t refunding my hotel in Spain. How am I suppose to use my hotel when I can’t get to Spain. Also paid for the vacation waiver. So frustrating!
Coned me in covid-19
by desiguy11 on 2020/05/29 14:01
I purchased flight for my wife & 3year old son who got stuck in india since march ‘20 I saw flight in May I booked from expedia as I m vip gold member as it shows on there site on my membership but I book ticket for $2676.96 expedia processed ticket and in three days it was cancelled but I came to know after 5days it was cancelled when I was not able to see my itinerary online on flight website, I called expedia they even’re not knowing and after expedia said ur flight is cancelled but we won’t be refund u caz airline policy is v cannot refund u only airline will refund u which was virgin atlantic I call virgin atlantic they said u purchased from expedia they will refund u so this not companies started playing games after three day of struggling expedia sending me email we will refund u in 8 weeks now I have to buy air tickets without money I cannot for 8 weeks my family is stuck back home .,this company has coned me with virgin atlantic I have made up my mind I m not spending a single penny purchase from expedia ......one more thing expedia charged extra $15 which they refused me to pay me back so cheap of this nasty stinky company is taking advantage of customers in this covid-19 pandemic situation SHAME ON YOU “expedia.... “
Horrible customer service
by disgrunteled_dad on 2020/05/29 06:58
I booked a room for me and my 4 year old daughter to stay in. The hotel wouldn’t let us stay because we were within 30 miles of the hotel. Expedia refunded us but won’t give us the money back for 30 days. This is complete garbage we had the reservation less than 15 minutes and they keep our money for 30 days. They are the most unprofessional unethical absolute joke of a company I highly recommend any other hotel app besides Expedia. They will not help they will not do anything for you. They are rude and unprofessional unless they want to take your money. Good luck getting it back I will never use Expedia again in my life and I suggest no one else does either.
Canceled flights
by Boogiddy on 2020/05/28 18:38
They’ve change my flights to a vacation spot and the hotel plus airlines in full in December. They said I can depart and return to a city 750 miles one way. I am not allowed to go through Expedia, which is why I use them, I have to try to cancel hotel and airlines myself. I found out about the change ONE WEEK before we were to leave.
30- day money back waiting period.
by @1_[ on 2020/05/28 14:48
Definitely should find a faster time frame on returning people’s money when they have cancelled their reservations in time. Waiting 30 days is a joke... if you are reading this please save yourself the time and frustration. Don’t. Use. This. App.
Review
by antwter on 2020/05/28 07:38
Great app for hotels
Horrible
by Wright baby on 2020/05/28 05:30
I have been trying to get in contact with anybody from Expedia without success for almost three months. I will never use their services again. Horrible
Scam
by Terminationshok on 2020/05/27 23:02
Scammers must have bought this and taken it over, because I swear it used to be good. They tried to send me to the wrong city and I’m on hold for three hours. Now he says he has the supervisor on the line for me and hangs up! Rudest most obnoxious thieves on earth!
Updated review
by Asad Farsad on 2020/05/27 21:15
Booked with Expedia several times but had bad experience on last one .
Poor handling of refund !!
by lember-thumper on 2020/05/27 17:29
I understand that these are unprecedented times, and having to cancel a trip overseas for my family was painful enough but being lied to by Expedia was just too much. Waited my turn in the “cancellation” line and was told by the hotel in London that they don’t charge Expedia until a person checks into hotel, so Expedia has our money. Was promised a refund by Expedia originally only to get an email 2 weeks later promising a voucher. Sorry you had to write a lot of refund checks, but you have also cashed in for years on the same public you have shafted this go around. Shame on you Expedia.
Mis vuelos a tiempo, nunca me ha fallado.
by Novas Homblert on 2020/05/26 19:06
Me fascina esta página
No one there
by Xyztsychcududjtsycucyzgxoy on 2020/05/26 13:19
I couldn’t cancel a trip that was scheduled to fly during the quarantine lockdown, couldn’t reach anyone at Expedia and was charged for a trip I didn’t take! It’s better to book directly with the airlines, you might have better luck if disaster occurs! So disappointed
Worst service
by Rajpura on 2020/05/26 00:03
Buyer be aware.
Still the best
by J1913 on 2020/05/25 16:13
Still the easiest to navigate, best prices, most secure.
Searching.
by Seizure Woman on 2020/05/25 13:58
Just a slight bit difficult to search.
Man on the go
by chiraq82 on 2020/05/24 23:35
With little time and last minute trips Expedia has been my go to App for all of my travel needs. They have the best deals so happy that I am a member
Can it talk to a live person and the artificial intelligence is so frustrating!
by kat93611 on 2020/05/24 23:31
Can’t talk to a live person and the artificial intelligence is super frustrating!
Difficult to change fight
by Nolenaf on 2020/05/24 19:26
I’ve been trying to change a flight time and the servers are “full”. It’s 7 am on a Sunday.
Search suggestion
by RJCrouse on 2020/05/24 19:19
For a 84 yr old It would be helpful to provide A search for a range of dates as well as multiple flights for the same Day, And a filter that I would allow for A range of departure and arrival.
Very dissatisfied customer
by jadesharrer on 2020/05/24 00:15
I have booked many things through Expedia but recently I have had the runaround with resolving an airline cancellation and it has been 2 months and still nothing is resolved. I will NOT book through them again and will book directly with the hotels or airlines as their customer service leaves you on hold for 2+ hours and often disconnecting and not attempting to call you back despite having the call back number. So disappointed
No refund
by Irmatized on 2020/05/23 17:34
I purchased plane tickets and a hotel. Purchased trip insurance. Had to cancel due to pandemic... no refund and no help from Expedia!!!
Refunding/cancelling
by Hapai Big Island Girl on 2020/05/23 00:31
Expedia has been nothing but a big thumbs down for me. I did not know I was pregnant and I did not know that this whole pandemic was going to break loose at the time I booked my flights and hotel. Called to get refunded for my upcoming trip at the end of July and the lady told me she could do my hotel but not the flights. And the text I saw before, said I could get refunded before May 31st. Now, I spent $1,400+ on this trip and all I want is my refund. I am four months pregnant and I do not want to risk anything. But does Expedia care??? NOPE. Book on your own folks!
Review
by breonbrut on 2020/05/22 21:45
Website is the best
Best price
by pbhftjgt huil on 2020/05/22 17:54
Love it
I demand my money back!!!! It charged my card for the wrong dates
by Dpalmer1982 on 2020/05/22 17:38
DO NOT USE THEY CHARGE ANYWAY
Shame on you
by vv9925 on 2020/05/22 17:19
Using a media driven pandemic to screw long time users. Shame on you. Hopefully people remember this in the future and book independently.
Interuppt on trip
by Orwins on 2020/05/22 01:08
I make a reservation hotel and I arrived in LA California from Miami, Florida. When i check in but they say my reservation has been cancel and has not got the refund money yet how I make another hotel without refund? I don’t appreciate what Expedia doing this to me for cancel and make me stuck in the middle of nowhere
Love this website
by Karissa Humphries on 2020/05/21 19:51
Was looking for the best real on a rental car and I found an amazing deal on here. Saved me $40 will definitely be using again
Difficulty reaching people to make any adjustments
by Shajim on 2020/05/21 14:48
Make sure you take your time with the order or you will not be able to get customer service.
COVID 19
by ncdolphin13 on 2020/05/21 02:23
They are so unhelpful and unaccomodating regarding travel during the pandemic.
Slow service and repetitive
by Zim1104 on 2020/05/20 21:59
I have been trying to use the on line agent feature to cancel my flight bookings for the last hour. Very slow and repetitive. Not making any progress.
Not having such a good time
by nagzia on 2020/05/20 01:14
It’s really Hard to get them on the phone
Expedia and Hampton Inn!
by Jimena88 on 2020/05/19 20:34
Outsourced, inconsistent, incompetent, liars, and thieves! Now their forcing me to leave one star! 😳😳😳
Review
by Stunt man joe on 2020/05/19 14:21
So trying to get through to cancel change plans. And the guy on the phone says let me put you through to A specialist and then Just put me back to regular customer Service and I have to start all over.
Awful customer service
by JJTT57 on 2020/05/19 10:21
Don’t download the app, don’t deal with this company. Dealing with Expedia has been one of the most frustrating experiences of my life. Never again.
Easy to Use and Prices are Great.
by @christophersharod on 2020/05/18 17:20
I enjoy using this application. I plan to travel more and I know that Expedia will be there for me along that journey.
Great costumer service
by Pasyalan on 2020/05/18 16:54
I’ve been with Expedia of a number of years, I have yet to have any issues. They are very kind and helpful folks.
Expedia is a scam! They will steal your money!
by KA1122334455 on 2020/05/18 15:02
Expedia, the Hyatt Regency Mission Bay Spa and Marina has refunded my money in full for my non-refundable stay with them. You now have my money and will not give it back. That is absolute ROBBERY! This experience ensures I will NEVER book with Expedia again. Such poor business practice and the ONLY company I have had issues with, particularly since the hosting hotel agreed to refund me immediately and without issue!
Great Deals
by wen6wagon on 2020/05/18 01:49
Thank You
Never again
by Acreator24 on 2020/05/18 00:40
I’m a first time Expedia customer and I reserved a king bed at a Hampton Inn via Expedia. Never again. Arrived at the hotel and received a room with two queens. I complained at the front counter that the room I was given wasn’t what I reserved. The politely let me know that I’m an Expedia customer and to direct complaints to them. I went to complain to Expedia and the app informed me of the fine print *room selection subject to change based on availability at check in. F*** that! I will book direct from now on. I recommend that you do too.
Roseburg motel 6
by Wrecker all on 2020/05/17 20:53
The people working the desk were extremely nice and professional. But The Who hotel smells like an ash trey. They could use an update a On their rooms. No fridges. No coffee and no microwave. But the beds were clean and comfortable and the staff was very kind. So if your looking for a $60 room for a night it’s not bad if you can stand the smoke smell. Kudos to the front desk girl as she was very kind.
Experience
by f**k you c**t on 2020/05/17 19:43
Repeated calling getting disconnected.. spending 5 hours on the phone with no help...repeating questions I had already answered.. can’t believe no one takes notes so when they pull up your account they know what is going on. Putting me on hold repeatedly and never coming back on while I wait for a half hour only to have another personal come on the line and ask how can they help you..completely screwed up.. I am so mad I have wasted so much time.. you owe me a refund and it should not be that hard to figure it out. I have all my paper work. Now I go online and they only show the first half of my flight and not the rest which was cancelled by the airlines and confirmed by Expedia. I will never use you again and will be sure to go on trip advisor and any other sight and tell my story!
Reembolso nunca llego
by z34tec on 2020/05/17 19:26
Esperando mi reembolso
No communication
by communication gone on 2020/05/17 18:31
Once all this covid came along we lost flights through no fault of ours. It says we have a voucher but have yet to talk to a human about how to even use it. Nowhere on the purchase website does it have the ability to use a voucher. Very frustrated. Have $10,000 worth of cancelled flights with no idea how or if we can actually ever get any help or assistance.
Always there when I need it!
by Toeknee2328 on 2020/05/17 18:10
I’ve used Expedia and I really have had really positive experiences... they haven’t let me down yet...
5 Stars
by Lu702$ on 2020/05/17 14:54
Love Expedia!
Don’t use this app
by rockysoupset on 2020/05/16 21:58
Booking not found at hotel. I looked like a crazy person
Yuk
by ugh dyu on 2020/05/16 17:42
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Great App Great Support
by johnnyb7770810 on 2020/05/16 14:23
I think this is a wonderful app and Expedia in general. I had a problem with a flight which I needed to resolve. I contacted there support team and was handled so professionally. I give them 5 stars.
Horrible Service!
by cdetta on 2020/05/16 14:13
I have officially booked my last trip through Expedia! Horrible is an understatement! I am still trying to undo a graduation trip for my son to New York that is painfully obvious to the entire world that no one can go to due to pandemic. I even bought your stupid insurance! Holding people’s money and making them search you out and hunt down avenues to get refunds in a pandemic is just awful to do! Never again!
L
by zdstyc on 2020/05/16 03:28
You jacked a price up by 300+ dollars I. Minutes 🤬
Irresponsables y mentirosos
by claribeth on 2020/05/15 18:52
Yo realice una compra en expedia y debido al covid el hotel cancelo porque se encuentra cerrando todos los agentes de expedia me decían que iban a regresar el dinero llame y cuatro agentes me dijeron lo mismo hasta me decían le tenemos buenas noticias de su reembolso y luego el día del viaje volví a llamar pq me dijeron que no me iban a regresar nada el agente tenia otra version y que en resumen todos los agentes con los q había hablado se habían equivocado en resumen no manejan o no se saben las políticas y mienten solo para colgar las llamadas. Muy mala experiencia, no resuelven y los agentes son unos mentirosos.
Refunds are difficult to get
by cherylbeachgirl on 2020/05/15 01:58
Great service when you are booking your travel plans, but I hope you never have to cancel. Good luck getting a refund! I recently had to cancel my plans because of COVID-19 and I’m getting the run around on getting a refund. It’s not right..this was not my choice
First time using Expedia
by aaaaaaaaaajnfjejdnjdko on 2020/05/14 23:29
Got charged immediately and then cancelled 2 days later. Got told I wouldn’t get my money back for up to 30 days. WHAT A SCAM!!!
No customer service at all
by ???jim on 2020/05/14 22:13
I emailed your company 3x since april 16 for my flight request and you never answered it’s already may 14. Called your number multiple times and was always on hold. My last phone call, i was on hold for 2hrs, 13 minutes then the call just drops. Your website only gives me an option to cancel without any specific information. Useless customer service
Not great
by Genevieve Green, LMFT on 2020/05/14 19:45
There is no way to speak to anyone but a robot. When you inquire about refunds, you get a “no agent available” message and it loops you back through. Seems to be only for making money at this point, not helping people receive their money back due to a pandemic that has forced you not to travel. Pretty frustrating. It was easy to purchase the trip though.
Frauds
by DanaPam on 2020/05/14 18:48
During the COVID-19 pandemic, Expedia did not hold responsible in giving travelers like me my hotel refund! Beyond upset I could not enjoy my stay in Cancun and was not refunded!
.
by kvnlll on 2020/05/14 16:59
Had to make last minute changes, Chris the virtual agent did an amazing job in guiding me on what to do. I saved money in the end. Great app, great, customer service.
Awful service
by Brianne_________ on 2020/05/14 15:07
There is no where on the website or app to actually be able to speak to someone without waiting a day. I am immune compromised and need to cancel a September trip to Asia due to health concerns and it’s impossible to do so. I will never be booking with Expedia ever again. This is an awful experience. I NEED A REFUND!
Clemente
by acmandy23 on 2020/05/14 14:19
I love you and thanks for your profesionalismo
Expedia does not honor it’s refund policy
by Angry WA Mom on 2020/05/14 10:53
I called in March to switch some event tickets from 4 people to 3. They said they could not switch, but I could return the 4 ticket package and buy the three tickets. After I bought the three ticket package, they suddenly could not refund me for the 4 ticket package, because the dollar amount was too high. I told them to credit the charge, and I would dispute with my credit card company. Disputed with my credit card company, and the charge was removed. Now 2 months later the charge for the 4 ticket package appeared again. I will never use Expedia again, due to their fraudulent business practices. Which is sad, because I live in Washington state, and consider Expedia a local business.
Review
by snakedoctor#84 on 2020/05/13 22:28
Horrible customer support!!
Glitchy
by Lenny226 on 2020/05/13 12:44
Itinerary won’t show up sometimes
Perfect
by matralleta on 2020/05/12 23:53
Perfec
Sigo esperando mi reembolso por covid desde marzo 20 2020
by aburrido decesperar on 2020/05/12 20:21
Tardan mucho con el reembolso
Bad customer service
by Taha2016$ on 2020/05/12 10:01
You not return my money
GREAT APP
by Jorge Arnes on 2020/05/12 06:56
This app is great, Hassle free without any gimmicks!! Would 100% recommend to anyone booking a trip!!!
Appreciation
by Ssanchris on 2020/05/12 01:50
Hey Expedia for my Time living in the USA travelling across the states am grateful for your services and cooperation .Am looking forward working with you and recommending you
Horrible experience
by Honeytalent on 2020/05/11 23:26
I tried to cancel my reservation And Waiting 3 hours for a call back And your agent hung up on me
Terrible Expedia
by expedia hater on 2020/05/11 09:52
They refuse to refund $ on Covid19 cancellations - do not book thru Expedia
Won’t allow to cancel flight
by kindness2all on 2020/05/11 05:44
Expedia claims it’s easy to cancel a flight, but it is categorically not allowing any flight cancellations unless the return is before May 31. However, the airline policy of no penalty for cancellation is only good until May 31 so I need to cancel my trip now. But Expedia just sends you on a loop of telling you you have to fill out a form then telling you that you can’t fill out the form until 20 days before your trip. I will never use Expedia again if they don’t fix this.
Not happy
by rean78 on 2020/05/11 02:04
Been a loyal member for years .... and they can’t help me with my recent problem !!!!
Cancelled a flight and still took $320!!
by Jacob2-15 on 2020/05/11 00:50
I am in the Army and purchased a ticket for my pregnant fiancé to travel to Georgia to see me. Due to the covid she was not able to travel. I could not contact Expedia as they shut down everything and the app was shut down. So I canceled through the Airline. Expedia still charged the $320 and there is no way to contact them. I advise u to just go straight through the airline. I still can’t get a refund or even credit!
Sold out
by DjCorndog on 2020/05/11 00:02
I hit refresh on my tablet and the booking said it was sold out so I wen to their partnership TripAdvisor had hour later . I try over to get my prices of $107 .02 a night but we had to book it for 124.95 a night plus fee so with fee I had to$311.98 but if the app or booking would had went threw I would got it all for $271.26 with all fees. So I lost $40.72 plus my points :(( Cornwell
Dependable
by Mikey046 on 2020/05/10 11:47
Always accurate with the most recent & cheapest rates
Easy Trip Making
by FURHFBDBDVS on 2020/05/09 00:38
All of my trip on one app
I love Expedia
by john cilla on 2020/05/08 23:04
Awesome service , prices everything !!!
Charles Corley/cruise
by Corley54 on 2020/05/08 20:48
We previously booked a cruise through Expedia/Carnival. The cruise was cancelled more than a month ago & still no refund, the refund we were told that we would get. I would appreciate a reply prior to contacting my attorney. Thank You, Charles
Non existent customer service
by Lynnandy on 2020/05/07 16:01
We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn’t refund our money but I had hope we’ll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we’d have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. It’s May now so it’s not too late to act. Don’t let these big corporations push you around, know your rights. All airlines have been ordered to issue full refunds.
Covid 19 Refund
by sunih on 2020/05/07 13:25
I booked a flight for an event and canceled because of Covid 19 I haven’t recurved an email, my money back, or a voucher for a later flight.
Horrible customer service
by Dil324 on 2020/05/07 13:00
I’ve had several different times where I’ve needed to alter trips, and once you book through Expedia it’s impossible to make any changes. They do not work with you in any kind of way. Also, airlines and the hotels directly will not make any changes if you book through Expedia since it’s a third party service.
Difficult to navigate site
by Wilson 3333 on 2020/05/07 07:37
Very difficult site to navigate. I need to cancel trip but can’t find a way to do it. Expedia has double booked my trip and I need to cancel. I continue to receive a message that web site is down.
Very frustrated with App!
by ghjkkgrcjgdhjfjvfhvfj on 2020/05/07 05:26
Trying to cancel a trip was almost impossible. Got on the chat dialogue and there were times that I could not send my message back. It would not work. Had to keep starting over. What a hassle. I still have not had any luck with it and all I get are pre-programmed answers. I had to verify that I was not a robot but apparently that’s all I could get from Expedia is a robot. After I get this mess Straightened out, I’m done with Expedia.
I still haven’t had a credit
by Wmblakejr on 2020/05/07 02:20
I had a reservation for a NYC hotel that was made impossible by COVID-19 shutdowns and I still have not seen a credit.
Disappoint and not reliable!
by Flo not happy. on 2020/05/06 18:04
I booked a hotel from Expedia for my daughters birthday back in 2019 / Jan the hotel was Crowne Plaza in NY. I had to change my week for the prior week. Just one week difference that was the change. I call other vendors that I had and they made all my changes to the prior week with no problems. Expedia didn’t do anything to help me! You gave me phone numbers to call and those numbers gave me more numbers to call. This hotel was not cheap! $400-438 for two nights. I started calling the day we found out my daughter was accepted to Physician Assistant Program in Dec 2018. Week after week I called and was given the round about. Expedia I booked this hotel thru you/ you needed to help me change by week or refund my $. I work to survive not to give it away! The hotel gave me lies after lies and you just pushed me to contact them. Jan. came and all my arrangement was change except Expedia. I had to book another hotel for one day so I could give the birthday my daughter was promised. (A weekend to NY with a Broadway Show) Watson Hotel was so accommodating and I thanked them for having a room for us. I booked it for one day because I couldn’t afford a second day at that point. I spent closed to $700 for a hotel room because Expedia was not able to get my $ back to me. I’m never dealing with Expedia/socially told my family and friends not to deal with Expedia. They are not reliable/ they play the game and take your $$. Im so disappointed the way I was treated!
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Bahamas Nassau Malia inclusive trip
by Aneka-a on 2019/09/11 14:43
They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with Expedia due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Sad and frustrated
by Traveling Gramm on 2020/04/01 01:32
I waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating. Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!
Scam
by JulietteSus on 2019/06/09 22:01
This is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all .
My 2 Anniversary was ruined
by trese22 on 2019/08/15 05:10
Expedia was the worst trip I ever took . I’m never booking through 3rd party again I advise everyone to go to the Direct Website of the flights and hotels you want to book I got way to San Juan to see my hotel was under construction and do to my asthma I couldn’t stay there which was not told to me when I booked this trip on the phone with an Expedia representative if that was told to me I would not have choice this hotel then when I called Expedia to relocate me they gave me a hard time tried to make me pay extra money well I did pay extra money that had to be refunded to me or they wouldn’t be able to get me into another hotel .. I was hot , frustrated, and staying in the middle of nowhere trying to get relocated with Expedia then the hotel they sent me to was the worst I ended up booking a room at the Sheraton and calling Expedia to give me a refund for my hotel Porsche which they didn’t even give me my whole amount !! Never book with EXPEDIA they are the WORST !!! The beginning part of my anniversary was terrible because of Expedia I couldn’t even enjoy my first day in San Juan because of Expedia...
Outdated information
by christine a. tran on 2019/08/12 15:23
I’ve booked with Expedia in the past and every time I do, I ask myself why? I suppose because I forget the trauma and frustration and Expedia feels reliable. And it is. I can always count on it to raise my blood pressure! All jokes aside, I tried to rebook a flight that it said was available. I wanted a better airline. I guess I should have rebooked it before I cancelled, but I didn’t, and when I tried to rebook, it told me my seats couldn’t be reserved and then told me the flight was sold out and to search again. I do it again, the same flights still show up but they are sold out. I tried multiple times and it kept showing me the sold out flights, lets me go through check out and then tells me it’s sold out. How can it know it’s sold out but still show in the search? I nearly had a heart attack. In the past, I had to cancel a flight and it was technically easy but ultimately they accidentally charged me for a cancelled flight. That has nothing to do with the app but just a FYI on Expedia. My Bank was able to sort it out for me.
Nice, flexible flight bookings!
by freelancelot on 2019/09/16 20:00
Admittedly I had assumed with Expedia being one of the “big guys” I was pleasantly surprised when it was one of the few places that I could buy an “open jaw” ticket, and at a good price to boot! My family and I had planned a trip to Great Britain a couple of months ago. We hoped to spend time in three cities — London, York, and Edinburgh. Expedia allowed us to seek out a ticket where we flew into London, and left out of Edinburgh about a week later. We found a cheap car rental on Expedia (in London), which itself didn’t have a penalty for dropping off in Edinburgh, and it made for a perfect vacation, complete with a fun road trip through York and the English countryside and ending up at our final destination in Edinburgh, Scotland. It could not have been more convenient, affordable, and fun! I’m now an even bigger fan of Expedia, thanks to this trip being a successful experience for all of us…
Worst Customer service ever!!!
by MissVick18 on 2020/02/16 13:45
I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!
Bad management
by jess021404 on 2020/02/26 00:21
The hotel itself is beautiful but the manager is unprofessional, rude and cold. The manager on duty Sean Mazouz was extremely unhelpful and rude during a terrible situation . My daughter age 10 got very sick while we were on vacation . I spent the night with her in the emergency room . I came to the front desk to ask for a few more hours after checkout because our flight was late in the evening . After I explained the circumstances and showed all the paperwork from the hospital, the manager told me he is not a doctor he is a hotel manager and there is nothing he can do. I was disgusted by his manners . He then told me he does not rent rooms by the hour and I had call Expedia to book a room for the whole nite . He refused to check if there was any rooms available because he said that was not his job . He was very unprofessional how he approached the situation . I believe he should be given classes on management skills and how to react during emergency situations . I travel all over the world and I never experienced anything like this . Families with children I would think twice about staying at the hotel with this manager .
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Non existent customer service
by Lynnandy on 2020/05/07 16:01
We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn’t refund our money but I had hope we’ll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we’d have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. It’s May now so it’s not too late to act. Don’t let these big corporations push you around, know your rights. All airlines have been ordered to issue full refunds.
Expedia is my go to travel app
by Judith Szwajder on 2019/10/31 00:00
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites as I compare prices & quality of service. Customer service is very important to me & Expedia, you rock! Be year 2 months later & Expedia is my go to Site when I can or need to travel.
Disappointed in customer service
by B o b c a t978 on 2020/03/10 23:15
I was happy with the app until I decided to go back the day after booking a hotel, to get the travel insurance. I put my info in and submit and after a minute, the screen reads “access denied”. I try 2 more times and got the same result. I decide to try later but after checking my email, I was charged and given the insurance 3 times. I look to call Expedia and the wait time was 30 minutes. I decide to use the call me option which said I would get a call within 55 minutes. 25 minutes later, I get a call. I assume I would get the call when I could talk to someone. 20 minutes later, I speak to a person who after I tell him my story, puts me on hold to talk to another person. 15 minutes later, I get a real person who once again says to hold for yet another person. Another 40 minutes, I get a live person. Only this person tells me after my story that it would be better if I called Expedia. What??? This person was from the company covering the insurance and if he helped me, I wouldn’t see the charges reversed for 30-60 days.
Great app. Horrible customer service!
by Single Gay Man on 2020/01/21 03:25
I’ve use Expedia for nearly 2 decades because they have great rates. However, when there is a problem, they fail you every time. As a gold member, I have a priority customer service phone number. When I had a personal driver booked through Expedia that never showed, Expedia did nothing, and I had to call a taxi. Several days later, Expedia said that they wouldn’t credit me, because the service denied my claim, even though the service wouldn’t answer either of our calls, the day I was waiting for a driver. Tonight I tried booking a hotel and flight to Philadelphia. Expedia said my info was incorrect, so I reentered it. Declined, so I called my bank. Expedia authorized the airline twice, but the hotel was declined, because it exceeded the daily limit. Called Expedia Gold Customer Service, only to be told there was nothing they could do, except wait 3 days for the authorizations to fall off. I’ve been on hold with them fir the past 15 minutes waiting to be transferred to a supervisor. Moral of the story, book with another website. You mean nothing to Expedia.
SCAM! False advertisement and bad customer service
by Jasmine LT on 2019/04/30 00:52
I booked a bundle of flight and hotel about a month ago for a trip to Cancun. After a few hours, I realized I could go for an extra day so I called Expedia and the agent said I should cancel the whole bundle and rebook so I did that. The total amount of the trip was $2,600, the agent informed me that there would be an immediate refund of about $1,100 and the rest will be refunded within 2 weeks. After 1 month of no further notice or refund payment, I decided to call Expedia but the lines were constantly busy, they wouldn’t even let me have a place in line for hold. I then emailed Expedia hoping to resolve the other $1,500 of my money. With more than 10 emails back and forth in a week, they told me that all they have in the system for refund payments total up to $1,100. How is this possible? Expedia rules highlights that you cab cancel and get a full refund within the 24 hour window. This is also standard for any airlines or hotel booking. I will never use Expedia again and writing this review for everyone to take caution in canceling their trips.
Customer Service lies
by susiesallyannmct on 2020/03/09 00:24
I had to call in to Expedia because I was only able to stay at my hotel a few short hours & that was even too long it was such a bad experience. Black Mold all over the bathroom (I’m highly allergic), window was duct taped shut so I couldn't even air out the room when I found it, whole parking lot covered in a thick sheet of ice that obviously hasn’t even been attempted to be cleared, staff was too busy flirting with other guests to help plus we didn’t even get a room key & we had to ask to be escorted to our room every single time. I knew the staff wouldn’t help so I called Expedia which I made my booking through as I obviously didn’t stay long enough to merit paying as much as I did & didn’t get to sleep hardly at all. They promised me over & over they would promptly handle this issue themselves- a week later they now try to tell me- sorry- here’s the hotel phone number. It’s the age of settlements if they’d rather I contact a professional to handle this if they won’t. Used to like this app but cannot be trusted anymore. Don’t waste your money or time.
Worst travel site
by sandroiiii on 2018/05/13 07:07
Zero stars !!!. I booked a flight for April 10, 2018 from Tampa, Florida to Newark. When we got to the airport we found out Expedia had booked it for July 10, 2018. We called Expedia and they said they couldn’t do anything and that it was our problem. We had to ask the United people if we could change our flight date and she said that all the flights that day were sold out and they won’t help us , I had to ask to speak with the United flights supervisor after pleading for help, she could help us book a flight for the next day but we had to buy new tickets. Because of this I almost lost my job and my kids missed an important test that day. Once we got to Newark I made a dispute and they said they would resolve my issue in 2 weeks. I called in 2 weeks and was told that we would not get a refund and that it was not Expedia’s fault for changing the date on our flight.
Run around for two weeks so far
by louisabgg on 2019/09/15 19:04
I made a reservation during a hurricane evacuation through Expedia’s website. this was the Rose Garden Hotel in Thomasville Georgia. And then canceled the reservation once we determined we did not need to evacuate. I was told by the hotel that I would receive a refund. They then changed their mind and told me that Expedia would not allow them to refund me. Of course Expedia says that the hotel is refusing to refund me and that they, Expedia, had nothing to do with the decision to refuse a refund. It’s now going on two weeks and three phone calls with Expedia, over 3 1/2 hours of telephone time. I’m now waiting on the third, sorry fourth customer service representative who promises to call me back this time. We were charged over $500 for hotel reservations made during a hurricane evacuation and have received no refund. Even though I purchased trip protection, and even though I was promised that these reservations would be refundable because they were made for a hurricane evacuation. I truly hope I never have to use Expedia for any type of booking ever again.
Ridiculous App
by 111111111justme on 2019/07/15 21:00
This app is ridiculous. First, it sends a notification to my phone. I open the notification and it states there are no trips scheduled. Since I had reservations booked through Expedia that were to start the next day I was concerned. I entered the itinerary number and it showed that it did not exist. Consequently I went through the Expedia website to make sure all was in order. The website did have the itinerary listed. Why did it send me a notification that I did not request to scare me by saying I had no trips??? I then went to the technical assistance page for answers. Apparently some trips have to be manually loaded (not too technically savvy); however this did not seem to apply to my situation. The suggestion was listed to sign out then sign back in. I signed out then went to sign back in and accidentally had a typo in the email address. It was literally 15 seconds or less to correct and it stated I took too long to sign in and had to wait 15 minutes to try again. What is the purpose of having this app? It’s useless!!
False advertising
by DFULFER on 2020/03/09 18:35
I booked a “ hotel “ through Expedia for my family’s vacation to universal studios Hollywood . It was called The “Heart at Hollywood “ . When we’re dropped off in a run down neighborhood by our uber driver we called the number for the hotel and we’re informed it is actually a private residence with a guest house in the back that was extremely run down and also being rented out to two other family’s . There we’re 2 bathrooms for all of us to share which meant nobody got a warm shower and they were both occupied most of the time . There were no ceiling fans in either if the bathrooms to ventilate . The place was dirty and run down. We had a small electric heater in our room , with no TV or anything else . I was extremely disappointed and won’t be using this app in the future to plan my vacations because I feel like it’s wrong to advertise this as a “hotel “. I would gladly show pics in this review if the add they have but I don’t see an option to add photos here . Just a fair warning to everyone do not trust tham when they say it is a hotel .
Best prices on Expedia, and I compared many services...
by Puzzler14 on 2020/01/31 23:15
I probably didn’t use the Expedia app very efficiently, because I wanted to get the best prices on each aspect of my travel. In the end, I got fantastic prices on Air Travel, Rental Car, and Accommodations independently, by comparing each against other services. And, in the end, I got all the services I needed from Expedia, they were the best in each category. The only complaint I have is that they should ask for and care about the reason for my short trip. I keep getting emails telling me where and how to have fun on my trip, which could be helpful, but my trip is taking me to a memorial service for a deceased family member. This has an air of impersonally soliciting when it is really not appropriate. But I will never travel again without checking the deals at Expedia.
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Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters. - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $583* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Please I need to clean room I go to the beach pay for umbrella and shear
by nelia medina on 2020/06/01 17:19
Bathroom is dirty
Bundle not really a bundle
by TateeKay on 2020/06/01 08:41
I can’t seem to bundle a hotel, flight, and car on the app. Kinda inconvenient to have the app if I have to go and use my computer and also lose the double points.
Awesome
by lanzzzzzzzzzz on 2020/06/01 01:47
Very easy to use
Disgusted
by eileentchr on 2020/05/31 22:23
I booked a weekend in March before the Pandemic and when things changed the hotel called to change our room. I was not happy with the offer and told the hotel I wanted a refund. The hotel stated that had to come from Expedia. I tried several times to request the refund and could never speak to a person. I purchased insurance and should have gotten the refund but never did. I will NEVER use Expedia again.
Not happy
by Graceman316 on 2020/05/31 11:03
Covid 19 related cancellations. Nothing but a hassle with Expedia. TWICE on hold for almost an hour each time. The last time they hung up on me and never called me back. No credit no communication Will never book through Expedia again.
Very disappointed
by LekitaMcD on 2020/05/31 01:12
Got to hotel and it was pretty much “closed” cause of Covid. The attraction, which were bar and restaurant - closed cause hotel had no staff. We were directed to stay at the Holiday Inn in the back, but were not even refunded the hotel price difference. What a scam!
Best app available!
by emann1128 on 2020/05/31 00:54
First time using it and let me tell you the prices are incredible!
Scam/Fraud- worthless
by Famous traveling blogger on 2020/05/30 18:18
DO NOT USE! they steal your money, website is misleading and charge your account regardless. The agents are not helpful and hangs up on you. Completely worthless and disgusted with this app. USE BOOKING
Not helpful at all
by MICLCHAW on 2020/05/30 16:12
Have tried several times to cancel my hotel. Just get the runaround. Will never use Expedia again.
I love Expedia so much
by Helina4 on 2020/05/30 06:33
Flying with Expedia is like way better Kayak. They package all your deals together the way I want it. Take a trip with Expedia and go on a adventure.
Hard time shows true face
by 827371$82 on 2020/05/30 04:38
It is very unfortunate that Expedia failed in these unpredictable times. For a company this size I was really expecting better. Random answers from customer service depending on who you get on the phone, confirming twice that reservation is canceled and yet still shows active on site(btw hotel in France is closed - so even if we were able to travel, which we are not as tourists aren’t allowed yet, we would not be able to check it, again Hotel is CLOSED) Will keep trying to reach them till we get to someone at customer service that can actually help.. We had reservations with American Airlines and AirBnB - those cancelations went smooth and refund was received within 10 days.. Still waiting on refund for plane ticket canceled over Expedia 7 weeks ago .. took about 3 weeks to actually cancel and 4 weeks and counting to get money back..
Very Unhappy with Expedia. Bye Bye Expedia
by ak47Undertaker on 2020/05/30 02:59
Booked room, received confirmation and when I arrived at hotel to my surprise no room was overbooked. The hotel stated that 3 other people had arrived tonight and Expedia had over booked as well. Stayed on phone (for over an hour) to make sure that I would receive my money back and Expedia stated it would take 30 days When I booked they instantly pulled the money from my account but 30 days to get my money back. I WOULD NEVER TREAT PEOPLE THIS WAY. NOT ACCEPTABLE Fred Thomas Louisiana
Don’t use Expedia!
by jenaya19 on 2020/05/29 21:54
Expedia is not worth using! I bought a ticket online and got everything figured out. That was after being on the phone with an agent over something they screwed up! Then I got to the airport and they said I wasn’t in the system. I panicked because I had just spent all that money. With tears rolling down my face I pulled my card out to pay for ANOTHER flight. This one was way more expensive $489. And that’s not even talking about baggage either. So I spent almost $1,000 for one flight. Never will I spend another cent on them. I’m going to sue the company and make sure justice is served!!!!!! 🤬
Horrible
by Q?Q?Q? on 2020/05/29 20:20
Don’t book a flight through them. I got no email, no notification when the airline canceled my outgoing flight due to covid19. No communication at all. Now I still have a flight booked to return from the trip canceled. Air Canada is the airline, my daughter booked direct with them and has 24 months to use the tickets, me through Expedia, I get nothing. I will never use anything like this again.
Don’t book with Expedia EVER!
by dezrae91350 on 2020/05/29 18:05
Trying to get my trip refunded and Expedia is making it impossible. Flight was cancelled by the airline, spent over 3 hours on the phone with Expedia trying to explain to them that Delta cancelled our flight due to COVID and get my refund. Now they aren’t refunding my hotel in Spain. How am I suppose to use my hotel when I can’t get to Spain. Also paid for the vacation waiver. So frustrating!
Coned me in covid-19
by desiguy11 on 2020/05/29 14:01
I purchased flight for my wife & 3year old son who got stuck in india since march ‘20 I saw flight in May I booked from expedia as I m vip gold member as it shows on there site on my membership but I book ticket for $2676.96 expedia processed ticket and in three days it was cancelled but I came to know after 5days it was cancelled when I was not able to see my itinerary online on flight website, I called expedia they even’re not knowing and after expedia said ur flight is cancelled but we won’t be refund u caz airline policy is v cannot refund u only airline will refund u which was virgin atlantic I call virgin atlantic they said u purchased from expedia they will refund u so this not companies started playing games after three day of struggling expedia sending me email we will refund u in 8 weeks now I have to buy air tickets without money I cannot for 8 weeks my family is stuck back home .,this company has coned me with virgin atlantic I have made up my mind I m not spending a single penny purchase from expedia ......one more thing expedia charged extra $15 which they refused me to pay me back so cheap of this nasty stinky company is taking advantage of customers in this covid-19 pandemic situation SHAME ON YOU “expedia.... “
Horrible customer service
by disgrunteled_dad on 2020/05/29 06:58
I booked a room for me and my 4 year old daughter to stay in. The hotel wouldn’t let us stay because we were within 30 miles of the hotel. Expedia refunded us but won’t give us the money back for 30 days. This is complete garbage we had the reservation less than 15 minutes and they keep our money for 30 days. They are the most unprofessional unethical absolute joke of a company I highly recommend any other hotel app besides Expedia. They will not help they will not do anything for you. They are rude and unprofessional unless they want to take your money. Good luck getting it back I will never use Expedia again in my life and I suggest no one else does either.
Canceled flights
by Boogiddy on 2020/05/28 18:38
They’ve change my flights to a vacation spot and the hotel plus airlines in full in December. They said I can depart and return to a city 750 miles one way. I am not allowed to go through Expedia, which is why I use them, I have to try to cancel hotel and airlines myself. I found out about the change ONE WEEK before we were to leave.
30- day money back waiting period.
by @1_[ on 2020/05/28 14:48
Definitely should find a faster time frame on returning people’s money when they have cancelled their reservations in time. Waiting 30 days is a joke... if you are reading this please save yourself the time and frustration. Don’t. Use. This. App.
Review
by antwter on 2020/05/28 07:38
Great app for hotels
Horrible
by Wright baby on 2020/05/28 05:30
I have been trying to get in contact with anybody from Expedia without success for almost three months. I will never use their services again. Horrible
Scam
by Terminationshok on 2020/05/27 23:02
Scammers must have bought this and taken it over, because I swear it used to be good. They tried to send me to the wrong city and I’m on hold for three hours. Now he says he has the supervisor on the line for me and hangs up! Rudest most obnoxious thieves on earth!
Updated review
by Asad Farsad on 2020/05/27 21:15
Booked with Expedia several times but had bad experience on last one .
Poor handling of refund !!
by lember-thumper on 2020/05/27 17:29
I understand that these are unprecedented times, and having to cancel a trip overseas for my family was painful enough but being lied to by Expedia was just too much. Waited my turn in the “cancellation” line and was told by the hotel in London that they don’t charge Expedia until a person checks into hotel, so Expedia has our money. Was promised a refund by Expedia originally only to get an email 2 weeks later promising a voucher. Sorry you had to write a lot of refund checks, but you have also cashed in for years on the same public you have shafted this go around. Shame on you Expedia.
Mis vuelos a tiempo, nunca me ha fallado.
by Novas Homblert on 2020/05/26 19:06
Me fascina esta página
No one there
by Xyztsychcududjtsycucyzgxoy on 2020/05/26 13:19
I couldn’t cancel a trip that was scheduled to fly during the quarantine lockdown, couldn’t reach anyone at Expedia and was charged for a trip I didn’t take! It’s better to book directly with the airlines, you might have better luck if disaster occurs! So disappointed
Worst service
by Rajpura on 2020/05/26 00:03
Buyer be aware.
Still the best
by J1913 on 2020/05/25 16:13
Still the easiest to navigate, best prices, most secure.
Searching.
by Seizure Woman on 2020/05/25 13:58
Just a slight bit difficult to search.
Man on the go
by chiraq82 on 2020/05/24 23:35
With little time and last minute trips Expedia has been my go to App for all of my travel needs. They have the best deals so happy that I am a member
Can it talk to a live person and the artificial intelligence is so frustrating!
by kat93611 on 2020/05/24 23:31
Can’t talk to a live person and the artificial intelligence is super frustrating!
Difficult to change fight
by Nolenaf on 2020/05/24 19:26
I’ve been trying to change a flight time and the servers are “full”. It’s 7 am on a Sunday.
Search suggestion
by RJCrouse on 2020/05/24 19:19
For a 84 yr old It would be helpful to provide A search for a range of dates as well as multiple flights for the same Day, And a filter that I would allow for A range of departure and arrival.
Very dissatisfied customer
by jadesharrer on 2020/05/24 00:15
I have booked many things through Expedia but recently I have had the runaround with resolving an airline cancellation and it has been 2 months and still nothing is resolved. I will NOT book through them again and will book directly with the hotels or airlines as their customer service leaves you on hold for 2+ hours and often disconnecting and not attempting to call you back despite having the call back number. So disappointed
No refund
by Irmatized on 2020/05/23 17:34
I purchased plane tickets and a hotel. Purchased trip insurance. Had to cancel due to pandemic... no refund and no help from Expedia!!!
Refunding/cancelling
by Hapai Big Island Girl on 2020/05/23 00:31
Expedia has been nothing but a big thumbs down for me. I did not know I was pregnant and I did not know that this whole pandemic was going to break loose at the time I booked my flights and hotel. Called to get refunded for my upcoming trip at the end of July and the lady told me she could do my hotel but not the flights. And the text I saw before, said I could get refunded before May 31st. Now, I spent $1,400+ on this trip and all I want is my refund. I am four months pregnant and I do not want to risk anything. But does Expedia care??? NOPE. Book on your own folks!
Review
by breonbrut on 2020/05/22 21:45
Website is the best
Best price
by pbhftjgt huil on 2020/05/22 17:54
Love it
I demand my money back!!!! It charged my card for the wrong dates
by Dpalmer1982 on 2020/05/22 17:38
DO NOT USE THEY CHARGE ANYWAY
Shame on you
by vv9925 on 2020/05/22 17:19
Using a media driven pandemic to screw long time users. Shame on you. Hopefully people remember this in the future and book independently.
Interuppt on trip
by Orwins on 2020/05/22 01:08
I make a reservation hotel and I arrived in LA California from Miami, Florida. When i check in but they say my reservation has been cancel and has not got the refund money yet how I make another hotel without refund? I don’t appreciate what Expedia doing this to me for cancel and make me stuck in the middle of nowhere
Love this website
by Karissa Humphries on 2020/05/21 19:51
Was looking for the best real on a rental car and I found an amazing deal on here. Saved me $40 will definitely be using again
Difficulty reaching people to make any adjustments
by Shajim on 2020/05/21 14:48
Make sure you take your time with the order or you will not be able to get customer service.
COVID 19
by ncdolphin13 on 2020/05/21 02:23
They are so unhelpful and unaccomodating regarding travel during the pandemic.
Slow service and repetitive
by Zim1104 on 2020/05/20 21:59
I have been trying to use the on line agent feature to cancel my flight bookings for the last hour. Very slow and repetitive. Not making any progress.
Not having such a good time
by nagzia on 2020/05/20 01:14
It’s really Hard to get them on the phone
Expedia and Hampton Inn!
by Jimena88 on 2020/05/19 20:34
Outsourced, inconsistent, incompetent, liars, and thieves! Now their forcing me to leave one star! 😳😳😳
Review
by Stunt man joe on 2020/05/19 14:21
So trying to get through to cancel change plans. And the guy on the phone says let me put you through to A specialist and then Just put me back to regular customer Service and I have to start all over.
Awful customer service
by JJTT57 on 2020/05/19 10:21
Don’t download the app, don’t deal with this company. Dealing with Expedia has been one of the most frustrating experiences of my life. Never again.
Easy to Use and Prices are Great.
by @christophersharod on 2020/05/18 17:20
I enjoy using this application. I plan to travel more and I know that Expedia will be there for me along that journey.
Great costumer service
by Pasyalan on 2020/05/18 16:54
I’ve been with Expedia of a number of years, I have yet to have any issues. They are very kind and helpful folks.
Expedia is a scam! They will steal your money!
by KA1122334455 on 2020/05/18 15:02
Expedia, the Hyatt Regency Mission Bay Spa and Marina has refunded my money in full for my non-refundable stay with them. You now have my money and will not give it back. That is absolute ROBBERY! This experience ensures I will NEVER book with Expedia again. Such poor business practice and the ONLY company I have had issues with, particularly since the hosting hotel agreed to refund me immediately and without issue!
Great Deals
by wen6wagon on 2020/05/18 01:49
Thank You
Never again
by Acreator24 on 2020/05/18 00:40
I’m a first time Expedia customer and I reserved a king bed at a Hampton Inn via Expedia. Never again. Arrived at the hotel and received a room with two queens. I complained at the front counter that the room I was given wasn’t what I reserved. The politely let me know that I’m an Expedia customer and to direct complaints to them. I went to complain to Expedia and the app informed me of the fine print *room selection subject to change based on availability at check in. F*** that! I will book direct from now on. I recommend that you do too.
Roseburg motel 6
by Wrecker all on 2020/05/17 20:53
The people working the desk were extremely nice and professional. But The Who hotel smells like an ash trey. They could use an update a On their rooms. No fridges. No coffee and no microwave. But the beds were clean and comfortable and the staff was very kind. So if your looking for a $60 room for a night it’s not bad if you can stand the smoke smell. Kudos to the front desk girl as she was very kind.
Experience
by f**k you c**t on 2020/05/17 19:43
Repeated calling getting disconnected.. spending 5 hours on the phone with no help...repeating questions I had already answered.. can’t believe no one takes notes so when they pull up your account they know what is going on. Putting me on hold repeatedly and never coming back on while I wait for a half hour only to have another personal come on the line and ask how can they help you..completely screwed up.. I am so mad I have wasted so much time.. you owe me a refund and it should not be that hard to figure it out. I have all my paper work. Now I go online and they only show the first half of my flight and not the rest which was cancelled by the airlines and confirmed by Expedia. I will never use you again and will be sure to go on trip advisor and any other sight and tell my story!
Reembolso nunca llego
by z34tec on 2020/05/17 19:26
Esperando mi reembolso
No communication
by communication gone on 2020/05/17 18:31
Once all this covid came along we lost flights through no fault of ours. It says we have a voucher but have yet to talk to a human about how to even use it. Nowhere on the purchase website does it have the ability to use a voucher. Very frustrated. Have $10,000 worth of cancelled flights with no idea how or if we can actually ever get any help or assistance.
Always there when I need it!
by Toeknee2328 on 2020/05/17 18:10
I’ve used Expedia and I really have had really positive experiences... they haven’t let me down yet...
5 Stars
by Lu702$ on 2020/05/17 14:54
Love Expedia!
Don’t use this app
by rockysoupset on 2020/05/16 21:58
Booking not found at hotel. I looked like a crazy person
Yuk
by ugh dyu on 2020/05/16 17:42
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Great App Great Support
by johnnyb7770810 on 2020/05/16 14:23
I think this is a wonderful app and Expedia in general. I had a problem with a flight which I needed to resolve. I contacted there support team and was handled so professionally. I give them 5 stars.
Horrible Service!
by cdetta on 2020/05/16 14:13
I have officially booked my last trip through Expedia! Horrible is an understatement! I am still trying to undo a graduation trip for my son to New York that is painfully obvious to the entire world that no one can go to due to pandemic. I even bought your stupid insurance! Holding people’s money and making them search you out and hunt down avenues to get refunds in a pandemic is just awful to do! Never again!
L
by zdstyc on 2020/05/16 03:28
You jacked a price up by 300+ dollars I. Minutes 🤬
Irresponsables y mentirosos
by claribeth on 2020/05/15 18:52
Yo realice una compra en expedia y debido al covid el hotel cancelo porque se encuentra cerrando todos los agentes de expedia me decían que iban a regresar el dinero llame y cuatro agentes me dijeron lo mismo hasta me decían le tenemos buenas noticias de su reembolso y luego el día del viaje volví a llamar pq me dijeron que no me iban a regresar nada el agente tenia otra version y que en resumen todos los agentes con los q había hablado se habían equivocado en resumen no manejan o no se saben las políticas y mienten solo para colgar las llamadas. Muy mala experiencia, no resuelven y los agentes son unos mentirosos.
Refunds are difficult to get
by cherylbeachgirl on 2020/05/15 01:58
Great service when you are booking your travel plans, but I hope you never have to cancel. Good luck getting a refund! I recently had to cancel my plans because of COVID-19 and I’m getting the run around on getting a refund. It’s not right..this was not my choice
First time using Expedia
by aaaaaaaaaajnfjejdnjdko on 2020/05/14 23:29
Got charged immediately and then cancelled 2 days later. Got told I wouldn’t get my money back for up to 30 days. WHAT A SCAM!!!
No customer service at all
by ???jim on 2020/05/14 22:13
I emailed your company 3x since april 16 for my flight request and you never answered it’s already may 14. Called your number multiple times and was always on hold. My last phone call, i was on hold for 2hrs, 13 minutes then the call just drops. Your website only gives me an option to cancel without any specific information. Useless customer service
Not great
by Genevieve Green, LMFT on 2020/05/14 19:45
There is no way to speak to anyone but a robot. When you inquire about refunds, you get a “no agent available” message and it loops you back through. Seems to be only for making money at this point, not helping people receive their money back due to a pandemic that has forced you not to travel. Pretty frustrating. It was easy to purchase the trip though.
Frauds
by DanaPam on 2020/05/14 18:48
During the COVID-19 pandemic, Expedia did not hold responsible in giving travelers like me my hotel refund! Beyond upset I could not enjoy my stay in Cancun and was not refunded!
.
by kvnlll on 2020/05/14 16:59
Had to make last minute changes, Chris the virtual agent did an amazing job in guiding me on what to do. I saved money in the end. Great app, great, customer service.
Awful service
by Brianne_________ on 2020/05/14 15:07
There is no where on the website or app to actually be able to speak to someone without waiting a day. I am immune compromised and need to cancel a September trip to Asia due to health concerns and it’s impossible to do so. I will never be booking with Expedia ever again. This is an awful experience. I NEED A REFUND!
Clemente
by acmandy23 on 2020/05/14 14:19
I love you and thanks for your profesionalismo
Expedia does not honor it’s refund policy
by Angry WA Mom on 2020/05/14 10:53
I called in March to switch some event tickets from 4 people to 3. They said they could not switch, but I could return the 4 ticket package and buy the three tickets. After I bought the three ticket package, they suddenly could not refund me for the 4 ticket package, because the dollar amount was too high. I told them to credit the charge, and I would dispute with my credit card company. Disputed with my credit card company, and the charge was removed. Now 2 months later the charge for the 4 ticket package appeared again. I will never use Expedia again, due to their fraudulent business practices. Which is sad, because I live in Washington state, and consider Expedia a local business.
Review
by snakedoctor#84 on 2020/05/13 22:28
Horrible customer support!!
Glitchy
by Lenny226 on 2020/05/13 12:44
Itinerary won’t show up sometimes
Perfect
by matralleta on 2020/05/12 23:53
Perfec
Sigo esperando mi reembolso por covid desde marzo 20 2020
by aburrido decesperar on 2020/05/12 20:21
Tardan mucho con el reembolso
Bad customer service
by Taha2016$ on 2020/05/12 10:01
You not return my money
GREAT APP
by Jorge Arnes on 2020/05/12 06:56
This app is great, Hassle free without any gimmicks!! Would 100% recommend to anyone booking a trip!!!
Appreciation
by Ssanchris on 2020/05/12 01:50
Hey Expedia for my Time living in the USA travelling across the states am grateful for your services and cooperation .Am looking forward working with you and recommending you
Horrible experience
by Honeytalent on 2020/05/11 23:26
I tried to cancel my reservation And Waiting 3 hours for a call back And your agent hung up on me
Terrible Expedia
by expedia hater on 2020/05/11 09:52
They refuse to refund $ on Covid19 cancellations - do not book thru Expedia
Won’t allow to cancel flight
by kindness2all on 2020/05/11 05:44
Expedia claims it’s easy to cancel a flight, but it is categorically not allowing any flight cancellations unless the return is before May 31. However, the airline policy of no penalty for cancellation is only good until May 31 so I need to cancel my trip now. But Expedia just sends you on a loop of telling you you have to fill out a form then telling you that you can’t fill out the form until 20 days before your trip. I will never use Expedia again if they don’t fix this.
Not happy
by rean78 on 2020/05/11 02:04
Been a loyal member for years .... and they can’t help me with my recent problem !!!!
Cancelled a flight and still took $320!!
by Jacob2-15 on 2020/05/11 00:50
I am in the Army and purchased a ticket for my pregnant fiancé to travel to Georgia to see me. Due to the covid she was not able to travel. I could not contact Expedia as they shut down everything and the app was shut down. So I canceled through the Airline. Expedia still charged the $320 and there is no way to contact them. I advise u to just go straight through the airline. I still can’t get a refund or even credit!
Sold out
by DjCorndog on 2020/05/11 00:02
I hit refresh on my tablet and the booking said it was sold out so I wen to their partnership TripAdvisor had hour later . I try over to get my prices of $107 .02 a night but we had to book it for 124.95 a night plus fee so with fee I had to$311.98 but if the app or booking would had went threw I would got it all for $271.26 with all fees. So I lost $40.72 plus my points :(( Cornwell
Dependable
by Mikey046 on 2020/05/10 11:47
Always accurate with the most recent & cheapest rates
Easy Trip Making
by FURHFBDBDVS on 2020/05/09 00:38
All of my trip on one app
I love Expedia
by john cilla on 2020/05/08 23:04
Awesome service , prices everything !!!
Charles Corley/cruise
by Corley54 on 2020/05/08 20:48
We previously booked a cruise through Expedia/Carnival. The cruise was cancelled more than a month ago & still no refund, the refund we were told that we would get. I would appreciate a reply prior to contacting my attorney. Thank You, Charles
Non existent customer service
by Lynnandy on 2020/05/07 16:01
We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn’t refund our money but I had hope we’ll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we’d have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. It’s May now so it’s not too late to act. Don’t let these big corporations push you around, know your rights. All airlines have been ordered to issue full refunds.
Covid 19 Refund
by sunih on 2020/05/07 13:25
I booked a flight for an event and canceled because of Covid 19 I haven’t recurved an email, my money back, or a voucher for a later flight.
Horrible customer service
by Dil324 on 2020/05/07 13:00
I’ve had several different times where I’ve needed to alter trips, and once you book through Expedia it’s impossible to make any changes. They do not work with you in any kind of way. Also, airlines and the hotels directly will not make any changes if you book through Expedia since it’s a third party service.
Difficult to navigate site
by Wilson 3333 on 2020/05/07 07:37
Very difficult site to navigate. I need to cancel trip but can’t find a way to do it. Expedia has double booked my trip and I need to cancel. I continue to receive a message that web site is down.
Very frustrated with App!
by ghjkkgrcjgdhjfjvfhvfj on 2020/05/07 05:26
Trying to cancel a trip was almost impossible. Got on the chat dialogue and there were times that I could not send my message back. It would not work. Had to keep starting over. What a hassle. I still have not had any luck with it and all I get are pre-programmed answers. I had to verify that I was not a robot but apparently that’s all I could get from Expedia is a robot. After I get this mess Straightened out, I’m done with Expedia.
I still haven’t had a credit
by Wmblakejr on 2020/05/07 02:20
I had a reservation for a NYC hotel that was made impossible by COVID-19 shutdowns and I still have not seen a credit.
Disappoint and not reliable!
by Flo not happy. on 2020/05/06 18:04
I booked a hotel from Expedia for my daughters birthday back in 2019 / Jan the hotel was Crowne Plaza in NY. I had to change my week for the prior week. Just one week difference that was the change. I call other vendors that I had and they made all my changes to the prior week with no problems. Expedia didn’t do anything to help me! You gave me phone numbers to call and those numbers gave me more numbers to call. This hotel was not cheap! $400-438 for two nights. I started calling the day we found out my daughter was accepted to Physician Assistant Program in Dec 2018. Week after week I called and was given the round about. Expedia I booked this hotel thru you/ you needed to help me change by week or refund my $. I work to survive not to give it away! The hotel gave me lies after lies and you just pushed me to contact them. Jan. came and all my arrangement was change except Expedia. I had to book another hotel for one day so I could give the birthday my daughter was promised. (A weekend to NY with a Broadway Show) Watson Hotel was so accommodating and I thanked them for having a room for us. I booked it for one day because I couldn’t afford a second day at that point. I spent closed to $700 for a hotel room because Expedia was not able to get my $ back to me. I’m never dealing with Expedia/socially told my family and friends not to deal with Expedia. They are not reliable/ they play the game and take your $$. Im so disappointed the way I was treated!
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Have had a lots of improvements! But....
by ::::::::::: on 2019/07/30 14:18
I like this app much better than I did before so thought it was worth updating my review. But have an issue with the layout that I hope they fix. I wish I could attach a screen cap here to demonstrate with an obvious visual. I’m on my iPad...and when I go to “pick a room”...the long skinny horizontal pic of the style of room appears, with a line above and below. And with the price and select button. The problem is, as you’re scrolling, it’s not clear AT ALL which pic and room name/style goes with which price, above it or below it. Because what’s in between the 2 horizontal lines/rules is...first a price/purchase button, then the picture below. But...apparently the the price goes with the picture above, not below...so the horizontal rules making you think that that’s setting off a block of info that goes together is very misleading. And the space between the price and pictures and price and picture, etc. as you scroll is the same! So there’s no definitive of which price goes with which pic/room style/size. This is just poor design layout and I hope they change it to make it a lot more obvious. Other than that, I like it for navigating easily compared to other travel apps and sites.
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Bahamas Nassau Malia inclusive trip
by Aneka-a on 2019/09/11 14:43
They told me that the hotel had 15 restaurants when I get here there’s only 7 one watch we couldn’t eat there without paying! All of the rooms had a smell this is the third room that we have been moved to last two days of a trip the other room we were in without Wi-Fi and AC and it’s very hot out here I have to keep walking back-and-forth to the hotel just asking for help which was very hard for anyone to actually help me I couldn’t call the front desk for my room phone and no one would answer the phone. they are finally moving us the last two days of my daughter’s birthday yesterday! it rained and all of the activities with counsel I spent most of our day switching rooms so we didn’t get a chance to do anything for one of the reasons why we came out here which was her birthday! they told me when I book a trip that it was some activities involved in that all exclusive come to find out where there is games volleyball and there’s no activities as far as touring or anything like that that’s involved in all exclusive the list goes on and on I could never get in touch with Expedia due to my phone I have any Wi-Fi and as I went back-and-forth to the helpdesk to try to figure out why I couldn’t make calls from my room come to find out there was not Wi-Fi box in my room then they move me to another room in the plumbing was messed up.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
It is good and beyond a shadow of a doubt I know others will feel the same way
by Sir Don of Middlebury on 2019/04/27 01:55
It’s been years since I last saw him and now that my friend Kip told me to try this app I thought at first no it’s just like all the other apps I have. Yeah Nick says to me they are all full of bugs. Guess what yea it’s pretty easy to use and navigate and when I went looking for some useful information it wasn’t hard to locate at all and I mean at all. Why should it really be this way. HaHa I don’t know but getting used to it. The whole experience left me scratching my head and looking for my dog... yea kind of strange but not in a bad way. That’s what my neighbor Sal told me? Wow it’s a real game changer from so many areas of where I’m going and of the other locations that apps kind of take you. This is really the one I would have to say yes to and I mean yes it is a Good or should I say great coming from me. Rest my case and move on to doing the darn dishes HaHa!!
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Sad and frustrated
by Traveling Gramm on 2020/04/01 01:32
I waited 4 hours on hold today-March 30. Then I was hung up on. So I tried again and waited another4 hours and got cut off. Then I did 2more hours but I have to go to bed... I just wanted to ask if I was being refunded my airfare (I had called Turkish Airlines and they said I qualified because of Covid-19 so cancelled through the app) and not getting future credit. I tried the automated system too and got nowhere. I am afraid to wait the 30 days to see if it goes back on my card and then be told it’s too late for a refund and this trip cost over $2700! I will need that money. It has been very frustrating. Today, 31 March, I got an email trying to smooth my feathers but I am still so upset and so tired of the process! They could use an automated system to call back customers and not just cut off the phone calls!! I am so very disgusted with this customer service. Yes, you’re getting slammed and so are we! I don’t have that kind of money sitting around and want it back!! I don’t want travel credit, especially when the airline said I was qualified for a total refund!
Scam
by JulietteSus on 2019/06/09 22:01
This is not a good travel agency. It’s a SCAM! I been loyal to you guys since I’d been traveling. I ignore other travel apps and choose to booked on yours. Recently, I took a trip to Phuket (package hotel and flight ) . I noticed that I didn’t received any rewards points at all, considering we paid almost 3k on this trip. I talked to representatives and told them my issue , she said I will not get any rewards points because I didn’t booked any trip from the past 18 months and that my membership with Expedia had been cancelled . When I opened and booked this trip it was under my emails , under their application, no notice that my Membership was cancelled ? When did you tell me it’s cancelled ? I login and logout of Expedia application so many times , but nothing in the app suggest that my membership got cancelled . If my membership is cancelled I should not be logging in and out right? I’m so bitter right now , I feel like I’d been scums... I been a member for more than ten years , never used or Claims any rewards, now I become conscious of rewards points Expedia just throw this rule on me . Im one unhappy customer , I do t think it’s right at all .
My 2 Anniversary was ruined
by trese22 on 2019/08/15 05:10
Expedia was the worst trip I ever took . I’m never booking through 3rd party again I advise everyone to go to the Direct Website of the flights and hotels you want to book I got way to San Juan to see my hotel was under construction and do to my asthma I couldn’t stay there which was not told to me when I booked this trip on the phone with an Expedia representative if that was told to me I would not have choice this hotel then when I called Expedia to relocate me they gave me a hard time tried to make me pay extra money well I did pay extra money that had to be refunded to me or they wouldn’t be able to get me into another hotel .. I was hot , frustrated, and staying in the middle of nowhere trying to get relocated with Expedia then the hotel they sent me to was the worst I ended up booking a room at the Sheraton and calling Expedia to give me a refund for my hotel Porsche which they didn’t even give me my whole amount !! Never book with EXPEDIA they are the WORST !!! The beginning part of my anniversary was terrible because of Expedia I couldn’t even enjoy my first day in San Juan because of Expedia...
Outdated information
by christine a. tran on 2019/08/12 15:23
I’ve booked with Expedia in the past and every time I do, I ask myself why? I suppose because I forget the trauma and frustration and Expedia feels reliable. And it is. I can always count on it to raise my blood pressure! All jokes aside, I tried to rebook a flight that it said was available. I wanted a better airline. I guess I should have rebooked it before I cancelled, but I didn’t, and when I tried to rebook, it told me my seats couldn’t be reserved and then told me the flight was sold out and to search again. I do it again, the same flights still show up but they are sold out. I tried multiple times and it kept showing me the sold out flights, lets me go through check out and then tells me it’s sold out. How can it know it’s sold out but still show in the search? I nearly had a heart attack. In the past, I had to cancel a flight and it was technically easy but ultimately they accidentally charged me for a cancelled flight. That has nothing to do with the app but just a FYI on Expedia. My Bank was able to sort it out for me.
Nice, flexible flight bookings!
by freelancelot on 2019/09/16 20:00
Admittedly I had assumed with Expedia being one of the “big guys” I was pleasantly surprised when it was one of the few places that I could buy an “open jaw” ticket, and at a good price to boot! My family and I had planned a trip to Great Britain a couple of months ago. We hoped to spend time in three cities — London, York, and Edinburgh. Expedia allowed us to seek out a ticket where we flew into London, and left out of Edinburgh about a week later. We found a cheap car rental on Expedia (in London), which itself didn’t have a penalty for dropping off in Edinburgh, and it made for a perfect vacation, complete with a fun road trip through York and the English countryside and ending up at our final destination in Edinburgh, Scotland. It could not have been more convenient, affordable, and fun! I’m now an even bigger fan of Expedia, thanks to this trip being a successful experience for all of us…
Worst Customer service ever!!!
by MissVick18 on 2020/02/16 13:45
I booked a 2 night hotel stay through Expedia and got a slightly lower price. I wanted to cancel 1 night. It said I had to call because of fees. I called hotel 1st. They said I could cancel they charge $25 if I booked with them. But I had to cancel with Expedia. I called Expedia and got someone with a foreign accent so hard to understand, then he said ok would be a $25 fee. I said ok. He says he has to call the hotel, then said they couldn’t do it and so he couldn’t do it! I asked him to explain why and he kept saying “it’s not available “, which made no sense! So I called hotel , they said they talked to the Expedia guy a couple times and told him he had to send a form or authorization to cancel and he refused to do it!! Guessing he didn’t want to lose commission. So Expedia guy says he can’t cancel the night. I ask for a supervisor, none available, says a supervisor will just say same thing. Hotel said they’d be happy to cancel room if Expedia just sent proper notification over which he REFUSED to do! I was getting very angry and upset, so decided to just leave it alone. I will NEVER USE EXPEDIA AGAIN!!!!!
Bad management
by jess021404 on 2020/02/26 00:21
The hotel itself is beautiful but the manager is unprofessional, rude and cold. The manager on duty Sean Mazouz was extremely unhelpful and rude during a terrible situation . My daughter age 10 got very sick while we were on vacation . I spent the night with her in the emergency room . I came to the front desk to ask for a few more hours after checkout because our flight was late in the evening . After I explained the circumstances and showed all the paperwork from the hospital, the manager told me he is not a doctor he is a hotel manager and there is nothing he can do. I was disgusted by his manners . He then told me he does not rent rooms by the hour and I had call Expedia to book a room for the whole nite . He refused to check if there was any rooms available because he said that was not his job . He was very unprofessional how he approached the situation . I believe he should be given classes on management skills and how to react during emergency situations . I travel all over the world and I never experienced anything like this . Families with children I would think twice about staying at the hotel with this manager .
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Non existent customer service
by Lynnandy on 2020/05/07 16:01
We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn’t refund our money but I had hope we’ll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we’d have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. It’s May now so it’s not too late to act. Don’t let these big corporations push you around, know your rights. All airlines have been ordered to issue full refunds.
Expedia is my go to travel app
by Judith Szwajder on 2019/10/31 00:00
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites as I compare prices & quality of service. Customer service is very important to me & Expedia, you rock! Be year 2 months later & Expedia is my go to Site when I can or need to travel.
Disappointed in customer service
by B o b c a t978 on 2020/03/10 23:15
I was happy with the app until I decided to go back the day after booking a hotel, to get the travel insurance. I put my info in and submit and after a minute, the screen reads “access denied”. I try 2 more times and got the same result. I decide to try later but after checking my email, I was charged and given the insurance 3 times. I look to call Expedia and the wait time was 30 minutes. I decide to use the call me option which said I would get a call within 55 minutes. 25 minutes later, I get a call. I assume I would get the call when I could talk to someone. 20 minutes later, I speak to a person who after I tell him my story, puts me on hold to talk to another person. 15 minutes later, I get a real person who once again says to hold for yet another person. Another 40 minutes, I get a live person. Only this person tells me after my story that it would be better if I called Expedia. What??? This person was from the company covering the insurance and if he helped me, I wouldn’t see the charges reversed for 30-60 days.
Great app. Horrible customer service!
by Single Gay Man on 2020/01/21 03:25
I’ve use Expedia for nearly 2 decades because they have great rates. However, when there is a problem, they fail you every time. As a gold member, I have a priority customer service phone number. When I had a personal driver booked through Expedia that never showed, Expedia did nothing, and I had to call a taxi. Several days later, Expedia said that they wouldn’t credit me, because the service denied my claim, even though the service wouldn’t answer either of our calls, the day I was waiting for a driver. Tonight I tried booking a hotel and flight to Philadelphia. Expedia said my info was incorrect, so I reentered it. Declined, so I called my bank. Expedia authorized the airline twice, but the hotel was declined, because it exceeded the daily limit. Called Expedia Gold Customer Service, only to be told there was nothing they could do, except wait 3 days for the authorizations to fall off. I’ve been on hold with them fir the past 15 minutes waiting to be transferred to a supervisor. Moral of the story, book with another website. You mean nothing to Expedia.
SCAM! False advertisement and bad customer service
by Jasmine LT on 2019/04/30 00:52
I booked a bundle of flight and hotel about a month ago for a trip to Cancun. After a few hours, I realized I could go for an extra day so I called Expedia and the agent said I should cancel the whole bundle and rebook so I did that. The total amount of the trip was $2,600, the agent informed me that there would be an immediate refund of about $1,100 and the rest will be refunded within 2 weeks. After 1 month of no further notice or refund payment, I decided to call Expedia but the lines were constantly busy, they wouldn’t even let me have a place in line for hold. I then emailed Expedia hoping to resolve the other $1,500 of my money. With more than 10 emails back and forth in a week, they told me that all they have in the system for refund payments total up to $1,100. How is this possible? Expedia rules highlights that you cab cancel and get a full refund within the 24 hour window. This is also standard for any airlines or hotel booking. I will never use Expedia again and writing this review for everyone to take caution in canceling their trips.
Customer Service lies
by susiesallyannmct on 2020/03/09 00:24
I had to call in to Expedia because I was only able to stay at my hotel a few short hours & that was even too long it was such a bad experience. Black Mold all over the bathroom (I’m highly allergic), window was duct taped shut so I couldn't even air out the room when I found it, whole parking lot covered in a thick sheet of ice that obviously hasn’t even been attempted to be cleared, staff was too busy flirting with other guests to help plus we didn’t even get a room key & we had to ask to be escorted to our room every single time. I knew the staff wouldn’t help so I called Expedia which I made my booking through as I obviously didn’t stay long enough to merit paying as much as I did & didn’t get to sleep hardly at all. They promised me over & over they would promptly handle this issue themselves- a week later they now try to tell me- sorry- here’s the hotel phone number. It’s the age of settlements if they’d rather I contact a professional to handle this if they won’t. Used to like this app but cannot be trusted anymore. Don’t waste your money or time.
Worst travel site
by sandroiiii on 2018/05/13 07:07
Zero stars !!!. I booked a flight for April 10, 2018 from Tampa, Florida to Newark. When we got to the airport we found out Expedia had booked it for July 10, 2018. We called Expedia and they said they couldn’t do anything and that it was our problem. We had to ask the United people if we could change our flight date and she said that all the flights that day were sold out and they won’t help us , I had to ask to speak with the United flights supervisor after pleading for help, she could help us book a flight for the next day but we had to buy new tickets. Because of this I almost lost my job and my kids missed an important test that day. Once we got to Newark I made a dispute and they said they would resolve my issue in 2 weeks. I called in 2 weeks and was told that we would not get a refund and that it was not Expedia’s fault for changing the date on our flight.
Run around for two weeks so far
by louisabgg on 2019/09/15 19:04
I made a reservation during a hurricane evacuation through Expedia’s website. this was the Rose Garden Hotel in Thomasville Georgia. And then canceled the reservation once we determined we did not need to evacuate. I was told by the hotel that I would receive a refund. They then changed their mind and told me that Expedia would not allow them to refund me. Of course Expedia says that the hotel is refusing to refund me and that they, Expedia, had nothing to do with the decision to refuse a refund. It’s now going on two weeks and three phone calls with Expedia, over 3 1/2 hours of telephone time. I’m now waiting on the third, sorry fourth customer service representative who promises to call me back this time. We were charged over $500 for hotel reservations made during a hurricane evacuation and have received no refund. Even though I purchased trip protection, and even though I was promised that these reservations would be refundable because they were made for a hurricane evacuation. I truly hope I never have to use Expedia for any type of booking ever again.
Ridiculous App
by 111111111justme on 2019/07/15 21:00
This app is ridiculous. First, it sends a notification to my phone. I open the notification and it states there are no trips scheduled. Since I had reservations booked through Expedia that were to start the next day I was concerned. I entered the itinerary number and it showed that it did not exist. Consequently I went through the Expedia website to make sure all was in order. The website did have the itinerary listed. Why did it send me a notification that I did not request to scare me by saying I had no trips??? I then went to the technical assistance page for answers. Apparently some trips have to be manually loaded (not too technically savvy); however this did not seem to apply to my situation. The suggestion was listed to sign out then sign back in. I signed out then went to sign back in and accidentally had a typo in the email address. It was literally 15 seconds or less to correct and it stated I took too long to sign in and had to wait 15 minutes to try again. What is the purpose of having this app? It’s useless!!
False advertising
by DFULFER on 2020/03/09 18:35
I booked a “ hotel “ through Expedia for my family’s vacation to universal studios Hollywood . It was called The “Heart at Hollywood “ . When we’re dropped off in a run down neighborhood by our uber driver we called the number for the hotel and we’re informed it is actually a private residence with a guest house in the back that was extremely run down and also being rented out to two other family’s . There we’re 2 bathrooms for all of us to share which meant nobody got a warm shower and they were both occupied most of the time . There were no ceiling fans in either if the bathrooms to ventilate . The place was dirty and run down. We had a small electric heater in our room , with no TV or anything else . I was extremely disappointed and won’t be using this app in the future to plan my vacations because I feel like it’s wrong to advertise this as a “hotel “. I would gladly show pics in this review if the add they have but I don’t see an option to add photos here . Just a fair warning to everyone do not trust tham when they say it is a hotel .
Best prices on Expedia, and I compared many services...
by Puzzler14 on 2020/01/31 23:15
I probably didn’t use the Expedia app very efficiently, because I wanted to get the best prices on each aspect of my travel. In the end, I got fantastic prices on Air Travel, Rental Car, and Accommodations independently, by comparing each against other services. And, in the end, I got all the services I needed from Expedia, they were the best in each category. The only complaint I have is that they should ask for and care about the reason for my short trip. I keep getting emails telling me where and how to have fun on my trip, which could be helpful, but my trip is taking me to a memorial service for a deceased family member. This has an air of impersonally soliciting when it is really not appropriate. But I will never travel again without checking the deals at Expedia.
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