Screenshots
Keyword Volume Hits KEI Rank
go ibibo
643
7
vuelos baratos
46.75
5
the activator
0.00
4
1
the activist
0.00
2
1
air berlin
313
1
1
expedia app
99.30
1
expedia for ipad
0.00
1
expedia hotels
9.71
1
activites free
0.00
250
Search Visibility
App name
Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters.* - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Savings when you bundle flights and hotels - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
This app is awful along with awful customer service
by Jclemons on 2021/10/21 17:43
This app is so unhelpful when it comes to needing assistance. And then it connects you to exclusively virtual support services that are, unshockingly, also unhelpful! Will never be booking with them again for this reason alone. Impossible to get help.
Review
by Amazing gentator on 2021/10/21 16:11
The best application ever , highly recommended
Great stay
by Delia B Juncal on 2021/10/21 14:24
We were well received. Staff accommodated all our needs in a timely fashion. Had a wonderful time relaxing around the pool area. Good breakfast. Comfortable beds. Will definitely return.
Scam
by s0hii on 2021/10/20 23:47
I booked a hotel using my points from this app but when I tried to check-in they notified me that the virtual card provided by Expedia does not work. I called customer care after being transferred to different agents they just hung up on me. I tried calling again but no one helped me. they scammed me out of my points. I had to book another room directly with the hotel. When I tried to do a virtual chat it says typing is disabled. Don't use Expedia because if something goes wrong their customer support will not help you at all.
It’s alright I guess
by cowboysnerd on 2021/10/20 23:46
I changed from trip advisor to Expedia. Wouldn’t say it’s better but it’s a great application
4 star hotel, 2 star service
by cjb64# on 2021/10/20 23:12
Beautiful hotel, great views, good food and friendly staff. The level of customer service very disappointing given the $400/ night room rate plus resort fee. Had multiple issues where staff did try to go out of their way to help, from getting our room cleaned to helping with a delivery of a package. Charging $5 a day for internet also very tacky! Likely would not go back
Terrible service and online remote communication
by lackolusterious on 2021/10/20 07:52
No one cares, this is a remote automated service that runs its user in circles. Frustrates them and leaves them confused and deflated…
Great app
by slebeb on 2021/10/20 01:44
Greatest app I have found to buy airline tickets for so much cheaper than directly through the airline I would highly recommend it even booking hotels or wherever you wanna go it is great they have so much savings to offer you!!
The absolute worst customer service
by 4Science on 2021/10/19 18:47
I am having to cancel a trip, I fully understand I accidentally chose a non refundable room. All I wanted to find out was if my Trip Protection I paid for covered my cancellation and confirm it was cancelled. The first agent was contacted through the messenger, (which will disconnect you if you check other apps) and the agent could not type out full sentences or address any of my questions. They eventually just stopped the responding. Then I called and the agent was rude, answered the phone like I was one of there buddies or as if I was inconveniencing them in some way. He then wouldn’t answer any questions, interrupting every thing I said and told me he would not cancel my reservation and then hung up. The third person wouldn’t connect me to a supervisor and tried to hang up before I could cancel. I will never book through Expedia again.
Our Use of Expedia
by tyytyyyutyyju on 2021/10/19 16:49
We love Expedia. It’s fast and easy and gets the info you need up quickly and ready to select from…
Use this
by lianeval2002 on 2021/10/19 15:45
I love this app. Since I was 18 I planned my trips on this app. Love it.
Give me a break!
by futhor on 2021/10/19 15:16
I’d like to see my reservation. Don’t appreciate being force to write a f……. review!!!!!
Excellent
by Wics98 on 2021/10/19 12:44
Excellent
Loved it!
by mar. cov on 2021/10/19 12:30
Staff members were very friendly, the room was very nice and clean, beds were comfortable, room was huge, I highly recommended.
Crooks
by Jazzzzzxo on 2021/10/19 03:39
This is an awful company. They will steal your money, treat you like garbage, never answer the phone. They will literally tell you that they will call you back within 48 hours, as if that’s acceptable, and still not call you back. They purposely give you the run around so they can steal your money and you’ll get so frustrated you will want to give up and let them have it. Their customer service employees are horrible, disgustingly rude. BEWARE of this company. Do not be tricked into their scam.
App has become Horrible
by Dan & Skipper on 2021/10/19 01:20
When you have a question so you can book, you can not get an answer, because that Chat section gives canned answered that have nothing to do with the question. You can not get the live operators to answer your questions, because you must give them an iteniary number to get to them, but since you don’t have one , because you can not get an answer on payment procedures the automated phone system hangs up on you. I guess after years of booking with Expedia and Orbitzt I will be booking with somebody else from now on.
Forgot why I Stopped using Expedia - now I remember
by immadogoodthings on 2021/10/19 01:05
Booked a trip using Expedia. Unable to check into the last leg of my flight- Expedia no help referee to airline. Airline referred back to Expedia. Expedia customer service was of course not helpful. Would not listen to the real problem and just a bunch of canned common responses. No actually solutions. This should be fun. Never again.
Muy responsable
by Luimy Percusion on 2021/10/19 00:06
Me gusta son responsables y puntual
Night
by mikemikulski on 2021/10/18 23:50
The next door guest was arguing very long and loud in the middle of the night
Great
by Patrickdelapaz on 2021/10/18 23:29
Great
Expedia Booking
by mstc91 on 2021/10/18 21:57
Worst experience ever! I just spent 2 1/2 hours on virtual chat and still didn’t get an answer! Such a simple question: I cancelled a one-way flight on Spirit Airlines that I booked through Expedia (within the 24 hours to cancel without fee timeframe. As Expedia website directed me, I called Spirit Airlines directly to cancel within that 24 hour timeframe. Expedia does not show that the flight is canceled and has not reimbursed me. Instead, I’m getting reminders of this flight! I will NEVER book through Expedia again. I will book directly with the airline I’m using!
KaySee
by EyePad1 on 2021/10/18 20:26
The place was nice and clean. They didn’t provide enough towels and coffee but the people at the front desk were very nice and didn’t hesitate to give us more. If you want something cheap and quiet for a night or two, that’s the place to be. Good internet connection, too. There is a gas station next to it with a little convenience store inside with your essential needs.
Never again
by Swim Alaska on 2021/10/18 18:25
Expedia changed my return flight to early Monday morning. I’m working in Galena (Bush of Alaska) no flights out of Galina on Sundays cannot make it to Fairbanks by 1:00am. Was told oh well no changes can be made to ticket. It had only been purchased for 2 minutes. No help no refunds no changes. Go directly through the airlines
Expedia for td doesn’t work on Expedia app.
by samueljklee on 2021/10/18 05:16
Please add support.
Comment
by Sharkesha2021 on 2021/10/18 04:47
It is extremely frustrating how difficult it is to reach a human
Don’t use them
by The Real Arcade Feel on 2021/10/18 02:19
Sold us services and didn’t honor contract Stole money from me And poor customer support
Bad Policy…
by SniperServicesInc on 2021/10/17 23:30
Booked a room with Expedia and upon arrival was told I’d have to pay the hotel directly and get a refund from Expedia. Since it was so late we decided rather than fight it we’d just do it and deal with Expedia the next day. Nope they say since the hotel won’t refund it tgeg won’t either because they have to do what the hotel says. So we were taken advantage of by the hotel and now will never use Expedia again and will make sure to tell anyone and everyone that will listen not to use them.
One minor change and I am sold
by Mrs.TakenCareOfBuisness on 2021/10/17 22:10
The app is very easy to navigate the and I love the option to speak via chat 24/7. The search filters work gear and the prices are very reasonable. I’ve used them before and was not disappointed. One little thing would be awesome for the app developer to make adjustments to and that’s to make a more obviously way to get to your “likes”/“Hearts”. There’s no option that says favorites or likes or any insinuations of how to access the locations you have saved to review later unless you type in a location and then hit a serious of options before you see the heart populate but you can’t tell if you like that location or if that’s the button to push to get to all of your likes. Simple fix and would help those frustrated with searching for whatever they have already reviewed
Still Water Resort
by kristi jackson on 2021/10/17 22:08
We went for our Anniversary and our room was wonderful! Never expected to have such a beautiful spacious room. Our room overlooking the lake, morning coffee on the balcony. The staff was amazing. Especially the crew that did the Friday night bonfire and s’mores! Great location, on top of the mountains! We ate at both of the food trucks and the food and service was great ! Thanks for making our trip ofSpecial memories 💕
Just stop.
by Renee Walks on 2021/10/17 21:04
I have used them for years and booked a flight to Minn. back in June for December of this year 2021 and they have changed it several times having us to leave each time earlier than we booked. I keep calling and either get someone I can’t understand with a noisy back ground or disconnected please provide a good customer service number where I can speak with someone that speaks English please and thank you !
It’s just okay
by Me2 hip hop on 2021/10/17 19:20
Some hotels with low prices have mold . Watch out for any hotel that has no refunds . Even with insurance it’s a headache anytime you call customer service . Be safe the last hotel that was booked with the app was dangerous had pest and hotel staff was rude . Hotels on here also don’t always charge what’s listed or have additional fees once you actually arrive . Booking is fast the only great part and you can find rooms near you just be careful especially when traveling with children.
Perfect
by shcyss on 2021/10/17 12:35
Good app and prices
Confiables
by kenguz on 2021/10/17 05:48
Confiable!!!!
Waste of money
by coucou2029 on 2021/10/16 23:11
Difficult to log in Not ready for travellers
No rental car available
by StevenP302 on 2021/10/16 18:20
We rented a car through thrifty in Asheville North Carolina. When we arrived they had no cars available and we were forced to do a three day minimum rental through Avis at more than twice the cost.
Traveling experience
by emmypowell on 2021/10/16 17:08
My flight to Texas was good and trying to go back home. The address to bring back the rental car was wrong and because of that me and my husband missed our flight and had to be put on another one. This was the worst experience I ever dealt with while traveling. I don’t recommend anyone to use this app anymore. It’s not worth it being told different information. Also when I get my rental car the company told me something totally different. This app don’t tell you that they keep additional $500 for the rental car from the company your going to rent from. Like I said horrible experience I ever dealt with. I’m highly disappointed with this app and everyone who runs this app.
Not intuitive
by concord and time on 2021/10/16 16:35
The app does not allow to manage future trips beyond 7 days.
Trip Planning
by P*R*Q*....Go Pens🐧 on 2021/10/16 16:08
Expedia gave me the best rates and planning was easily done through Expedia!
Run away
by Suznmy on 2021/10/16 15:52
Expedia’s service is horrible. You book with them they get their money and if you have an issue they tell you to go away and don’t bother them. They truly don’t care about their customers in any way, shape or form.
Great Stay!
by Illinois People on 2021/10/16 14:13
Comfortable bed, clean room and very friendly staff who are very accommodating. Absolutely no complaints.
Horrible service
by Thomerce on 2021/10/16 13:23
I was able to book a rental vehicle under the age of 25, then told I cant use the vehicle I paid for. There was no age verification. When I go to cancel, they are taking quite a while to process. The app itself is also glitchy and unreliable. Expedia says refunds will be issued but I have received nothing, but a credit and that was for a different trip. The current trip was a package so I understand that if may take longer, but there is much more wrong with their system that I am not going to review.
Garbage
by TheGTAboss on 2021/10/16 05:57
Every time I try to book a flight (not even joking, every single time) it pops up this lovely message stating, “Sorry, we are having a problem on our end. Please choose your flight from search results again.” Are you still running Windows 1? I think they have come out with a couple updates since 1985. Oh, before you get ahead of yourself, yes I did contact customer support. Phone number seems to not be able to reach anyone on earth, the email seems to be controlled by the same people that run the state department of transportation, of which is non existent. So, personally, I’d rather take my chances getting a plane ticket from the guys on Broadway street in NYC selling the fake Rolex’s and Gucci bags than buy a plane ticket from this excuse of a travel company. Side note; perhaps when your design team creates your next logo, maybe do something else other than a plane, since that is the last thing on earth you seem to be able to do. But what do I know, I just travel with plane tickets that I can’t ever purchase.
I’d give zero stars if possible
by mackroper on 2021/10/16 05:00
I’ve used Expedia three times. Two of those times the hotel didn’t have my stay regardless of me paying for the trip up front. Expedia has cost me well over a thousand dollars and refuses to refund me. Trash company. DO NOT DO BUSINESS WITH THESE CROOKS.
Taking you for your money
by Samuel sr on 2021/10/16 04:16
I reserved my hotel ahead of time it was not there when I checked so I had to book it again, it went up in price, then when I went to purchase it it said I only was able to get one room and it hired the price by 20$, I had my friend look it up and she got it for $40 less and she was able to book a room when the site told me there was no more rooms available( I don’t appreciate lies!) bad company bad practices and a rip off!
Sixt
by Papa JLG on 2021/10/16 00:19
This is my first experience with this rental car company. So far so good. The car is clean and well kept. The customer service agents were welcoming and friendly as well as knowledgeable with their vehicles and systems. I haven’t completed the experience yet but so fee so good.
Bad work
by LAFI ALSHAMMARI on 2021/10/15 22:27
I tried to cancel my ticket , the employees took me 8 hours until the free cancellation time ended, and the employees have an uncivilized style, even those who work in the online chat , baaaaaad
No room , no refund
by Dugout Seats on 2021/10/15 19:24
3 months ago I booked a room through Expedia at a major hotel chain . Upon arrival the front desk was overwhelmed with the many would be guests waiting for their rooms they also had previously booked. The story was the same for all , no room at the inn ! Expedia had somehow made a error and then kept repeating it . Naturally I requested a refund from Expedia which is a process designed to make you just give up . After following all the steps and finally speaking to a customer service representative I was assured of a refund . No refund ever came . Summation . No room, No refund ( I slept on a friends couch)
BAD TRIP
by Houstonsucks 711 on 2021/10/15 18:49
I have travelers insurance and I still can’t get my money back for the trip so I’m forced to take the trip. BAD BUSINESS IM NOT TO HAPPY ABOUT EXPEDIA.
Choice Discount App
by Robert Dowd on 2021/10/15 17:34
I seem to always find the best prices for car rentals and hotels using Expedia.
Worst customer service you can imagine
by laxcal on 2021/10/15 16:23
Cant imagine how screwed up they are. Airline cancelled flight and will not help get resolved
They are scammers 🌚🌚😱😱😱😱😱
by lyxhydlhlcy on 2021/10/15 14:25
They are scammers company 😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱scammers 😱😱😱😱😱😨
Magníficos.
by Adiarita on 2021/10/15 13:55
Muy amables y cooperativos con las dudas
Fraud alert!
by shyster, rip off, fraud! on 2021/10/15 12:48
Fraud alert! We booked this property on October 12 for a 2 Night stay starting on October 12 through Expedia. After booking the property, we attempted to contact the owners through both emails and multiple phone calls to the numbers provided as we were not given information as to how to access the property. After failing to get a response, we were left with no choice but to go elsewhere. To make matters worse, we never heard from at all, and they kept our money! It is fraud when you fail to provide a service! They allowed it to be rented through Expedia the day of and this is the information that we got. “ Special Instructions There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. ” Expedia did absolutely nothing to assist! When we contacted them, we were given a run around and when asked to speak to a supervisor was told that they would not be available for six or seven hours. It’s so disappointing that Expedia cares more about continuing to do business with fraudulent merchants versus standing by their customer base when there is a service failure.
Skip Expedia and go right to the source
by PaidDouble on 2021/10/15 10:47
Terrible customer service experience. If you have to make changes to a multi-day hotel reservation you’ll get lots of time waiting on the phone and empty promises. Skip the hassle and extra expense and call the hotel yourself.
Company will not correct their mistake
by A rip-off on 2021/10/15 06:26
Company mistakenly changed my destination city from Bergen, Norway to Berlin, Germany and will not correct their error.
App blows
by xorbah on 2021/10/14 19:19
No way to access my reservations at hotels I booked with Expedia in the app. Called the number and it wanted the last four of my credit card, which I’m not sure which one I used or itinerary number which when I tried to enter with my phone pad, didn’t work. If I touch the itinere number in the text message I received after making my reservation, my iPhone thinks it’s a phone number and tries to dial it.
Just the best!
by tsquare52 on 2021/10/14 15:32
Love the ease and support expedia offers. Always fair and ready to help with any issues that arise. Thanks for the service and rates that are great! Md
Small group tour of Ostia Antica
by Poor service in Rome on 2021/10/14 12:04
Expedia’s Rome contractor never arrived to pick us up and Expedia customer service is unable to contact the contractor.
Super 8 Dickinson TN
by woodph on 2021/10/14 11:32
Worst experience ever. Your website gave it 8 stars. We went there because if that but it was a hole. They put us in a room that smelled of cigarettes. Plywood under the mattress, filthy room. When we asked to be moved they magically had no rooms left. Can’t believe that you would sell that room.
Rental car
by Ohiospacecowgirl on 2021/10/14 10:32
Picked up rental car from Sanford Florida Airport. So quick and easy. The rental agent was so sweet and explained everything. Took us out to get car and she had asked how many with me and when she pointed to car, she told me she upgraded to next size free. Really appreciated that. As usual, will be using Dollar when we come back. Kudos to our agent.
Garbage
by OmegaNAX on 2021/10/14 09:55
Cannot see itinerary on app without having an account. Sent me to the website
Stay away from Expedia
by Jennifer-bowen on 2021/10/14 06:39
Just test. I will write my whole story here
Great stay
by Jcbby on 2021/10/14 05:36
Room was big and luxurious, would definitely stay again
Grand Canyon
by Bluemule31 on 2021/10/14 03:49
I used Expedia to book a summer trip to the southwest with my teenage boys. I loved it! Very easy to use, saves money and time!
Bill
by rpl.. on 2021/10/14 01:02
Good location walking distance to landmark Eiffel Tower and very convenient goody around the room a little bit small but that’s Paris.
Bad communication and poor consumer service
by santivan26 on 2021/10/13 21:37
My family lost all money and vacation time, Expedia take 3 days for check the problem with the cars rent company, after 3 days my refund will not approved.
Expedia prices are higher than airline’s website
by Gemini91Iraqi on 2021/10/13 19:52
Expedia’s price for the same exact Delta flight is $880. I was able to book the same exact flights from Delta’s website for $630. WAY TO GO, EXPEDIA! Worst customer service on the planet .. people at airlines and hotels look down at you if you have an Expedia booking and don’t help you with anything. On top of all this, they’re charging $200 more than airline’s prices!
Horrible
by Sundancewalker on 2021/10/13 17:03
Tried booking a flight and they held the money in my account for $485 but never gave me a confirmation number or my flight then I didn’t have enough to be able to try and repurchase the flight customer service told me there was nothing the could do to help me it is on my bank. It took them 3 seconds to place a hold on my money and 2 hours to tell me they can’t do anything for me. Don’t use this if you have a problem there is no way to speak to a person it’s only though text communication
Expedia used to be good
by DavidRoadKing07 on 2021/10/13 16:12
I book around 70 hotel rooms each year. Expedia can’t seem to have an agent pick up the phone these days. Bye, Expedia!
Super
by DownHomeOkie on 2021/10/13 11:30
Love it
Price Gougers
by I'llBeYaHuckleberry on 2021/10/13 02:32
Expedia is nothing more than a price gouger. They charge you ridiculous booking fees essentially disguised as rental fees and taxes. I booked thru expedia for a midsized car from hertz and they charged me $260 for one day. Out of curiosity I walked up and said I had no reservation and asked for the cost of a midsized car and the lady said $37.99 per day and with taxes and insurance, it would be $97 a day. So essentially i paid an extra $163 booking fee when all i had to do was walk up to the counter when I arrived at the airport for a much better deal. Expedia had already charged my card so I was stuck like chuck. Fool me once, shame on you…. ✌🏼✌🏼
Fake flights
by asjsjsjdjdhddu on 2021/10/13 02:09
It’s showing flights, then saying it’s no longer available once I book it.
Trying to made booking for car rental doesn’t go through
by mohab s on 2021/10/13 00:54
Over a week I’m trying to do car rental with you guys doesn’t go through I sent you an email to help me with that no respond called you no respond
Lost a hotel night
by SB Local on 2021/10/13 00:45
I booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day. Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future.
Worse travel app
by lfuentes on 2021/10/13 00:32
If you want to be frustrated while on vacation, then get this app. They will make your trip miserable and just try to get a hold of them, good luck. You’ll be on the line forever and if you decide to chat instead… well that’s even worse.
Es muy práctico
by Apokalipzis on 2021/10/12 23:41
Acá encuentro vuelos más baratos que en el App de la misma línea aérea, o sea, vino por Delta pero acá encuentro mejores opciones que en el app de Delta
Worst customer service
by Toxicwaltz8 on 2021/10/12 21:39
i was using this app for long time, and tonight I have an urgent situation but no one to reach or get a support. This is how you lose a gold member. Thanks for 1 star service
Not so good anymore
by BeatrizVoyage on 2021/10/12 20:32
Expedia use to find good and cheap deals but not anymore. They change the price at the end all the time and bundles are actually more expensive than separate deals in other apps.
About a credit
by cinty poo on 2021/10/12 17:55
Answer was quick
App canceled my entire trip
by EMLemon1972 on 2021/10/12 17:19
I booked a family vacation to Orlando 6 months in advance. My reservation included our accommodations (private house) and our rental car. I was waiting to book our flight once the prices went back down. With the current state of affairs facing the airline industry and the thousands of flights being canceled, I decided we would drive to Orlando. I pulled up my trip on the app to cancel the rental car. Expedia conveniently had my accommodations and rental car separated so I could click on either portion and review the details. I clicked on the Avis portion (rental car). There was an option to cancel that booking so I clicked cancel. I then received a confirmation message that my entire trip had been canceled! I immediately called Expedia customer service and was told they couldn’t reverse the cancellation. They tried rebooking my accommodations but everything was already booked. I was offered an apology but they claimed they did nothing wrong. Why is the app set up with separate portions of your trip but those portions are linked if you try to cancel?! Everything is twice as expensive now (6 weeks until Thanksgiving) and there are no more private homes to rent during our dates. My wife had already reserved those days from work. My kids were so excited to have a private pool to swim in (my daughter suffers from extreme anxiety and was actually looking forward to swimming without others around). I now have to break it to my family that we must postpone our vacation until the spring (we were scheduling the vacation around my children’s school break). It’s going to break their hearts. I’ll NEVER use the Expedia app again!
Best in my opinion
by JaHawki on 2021/10/12 15:19
We have been using Expedia for over 15 years now to book 90% of our travels. Easy to use and great prices. Never disappointed.
Beware of hidden fees
by Heather1982 on 2021/10/12 14:03
I went through the app and reserved a small car for my trip to St. Louis Missouri. I had to fly there and then drive from St. Louis to fort Leonard wood for my sons graduation. On the app they said including insurance it was 171 they charged me 30 the day of the reservation when I got to St. Louis at Alamo rental at 11 pm they charged me and additional 191 dollars even though it said I have a balance of 141. The lady at Alamo who was not very friendly said it was because of the insurance. Which I was supposed to already have. They say one price but when you get there and have no options they charge you extra. Beware
Motel 6
by stev s on 2021/10/12 13:04
The motel was horrible. Bed sheets and pillow cases have cigarette burns. Holes in the sheets - nasty. Rooms smelled repugnant with marijuana and cigarette smoke. Not good considering I’m on meds and nebulizer breathing machine for post covid breathing problems The plug outlet wasn’t even hooked up to anything . Wooden floor by window dipped in. Ants in the bathroom. Towels very cheaply made and they too smelled of smoke Price was $52 $50 bucks too much. I can’t even believe this roach motel is listed on your app. Very nasty
Love this app
by Docarr08 on 2021/10/12 12:57
I booked most of my trips through Expedia is buy far one of my favorite apps 😍
Longview trip, Home Town in & suites
by Gitano Alonso on 2021/10/12 12:55
I lost my booking, just because I’m arriving one day later, I get the room protection plan for 9.06 dollars, and still losing my booking, the man in charge canceled, and he give me another with just one bed; that’s make me and my wife upset .
NEVER book through third party
by Me. A user on 2021/10/12 10:37
Booked a hotel and the hotel has never heard of me, great way to ruin a trip. Use Expedia for the information and then call the hotel/airline yourself to book them yourself. NEVER book through a third party
Great App
by LizzyFergie on 2021/10/12 10:18
I’ve tried the others but I like this one the best
Missing boat cruise
by jringo77! on 2021/10/12 05:40
I ordered a dinner boat cruise for two people. Reported to the pier with 30 min to spare. Neither my date more myself could find a boat. We tried calling the number of the service provided on the itinerary but it was inactive. Turns out you need to have international calling to reach them Ultimately there was no boat, no dinner and no contact available with the service. When I got home I contacted Expedia. I was given the run-around by the automated help desk. Finally I used Skype to call directly. After being transferred three times to the “department that actually deals with cruises”, I finally spent 30 on hold for an agent to tell me he would write an email requesting a refund. The next day I recieved an email saing that my refund was $18. The cost of the two tickets was over $100. They gave no explanation
Expedia does not care about the customer
by PPNSE on 2021/10/12 03:34
Was promised a refund by two separate agents, then told 3 days later they changed their mind, then too late to cancel my flight and rebook. This company is horrible.
Unfortunate mistakes, Expedia did not do anything to help me out
by piece of shi app on 2021/10/12 03:29
I Incorrectly booked a room and as soon as I realized I made a mistake I called Expedia to cancel reservations. Expedia did not cancel reservaron and did not give me a refund. I called hotel to see if I can do it myself. They said it was up to Expedia to give refund and expedia blamed it on hotel.
Glitch?
by Tborr123 on 2021/10/12 03:09
Hertz told me two hours there was a glitch in the reservations system (Expedia) and there was no available vehicle. I was left stranded.
Engaño cheated
by alvaro969 on 2021/10/12 00:46
Cuidado con esta app da ofertas engañosas beware gives misleading offers
Difficult
by Yep1 on 2021/10/11 19:06
I’ve been trying to cancel a reservation for the last two days. Every where I go or call it won’t let me cancel. Will never use Expedia again.
Worst travel site
by useanothersite on 2021/10/11 17:52
Awful service awful awful awful
Review
by DajeJoy on 2021/10/11 17:15
Love this service.
Awful
by drummdown on 2021/10/11 16:10
I don’t fly very much… And don’t have experience in this. I paid the extra money for flight cancellation because I knew there would be something that might come up. They would not refund my money. It is misleading. They say guaranteed flight cancellation but they won’t do it. They will only give you credit. With how little I fly, a flight credit does me no good.
Expedia Voucher
by YonDawg on 2021/10/11 14:44
The voucher was not available online or the app.
My Experience with your company
by ellwayne on 2021/10/11 14:19
Booking a round trip tick to Chicago, I found your service had the best price and I did realize it was not refundable. Due to the pandemic I had to cancel. What I didn’t know, was the price would be increased when I tried to rebook. You, as a company, have used my money and required more when I tried to book again, to the same destination. I paid the increase, begrudgingly, but again I had to cancel due to COVID-19. This is such bad business. I either lose the money or pay additional funds for the same service. I will never use your service again or recommend your services to others.
Reservations Canceled by Unknown
by Big O!!! on 2021/10/11 02:18
I had reservations through Expedia in New Bern NC and I arrived two hours before the wedding I was attending to be told by the Inn Keeper that My reservations were cancelled that morning much to my surprise. Thanks to Expedia I had to scramble to find a room to change for the wedding and barely made it on time. No idea how or why my reservations were cancelled. Thanks Expedia!!
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Unreliable
by Famoozle on 2021/08/13 05:42
I booked three hotel rooms and two flights on Expedia for a recent trip. None of the hotels had ever heard of me, although the rooms had been pre-paid. I had to double pay for the rooms, then spend hours on the phone to get them to authorize my pre-payment and get a refund for the hotels. Same with the airlines. They got my reservations right, but although the airlines had my wife’s name and reservation number…and CONFIRMATION numbers from both the airline and Expedia…they did not have authorization from Expedia to issue her boarding pass. On the outbound flight, we flew Alaska. They were able to call Expedia and get her boarding pass, but it took them 45 minutes. Good thing we arrived at the airport early! On the return flight, we flew Delta and tried to preemptively fix the issue the night before our flight. The Expedia lady tried to assure us that everything was good to go for our flight the next morning, but we had just talked to Delta, and they said it was not. Bottom line was that we ended up buying another ticket at a higher price from Delta the next morning, because Delta would NOT honor my wife’s reservation. (Again, mine was ok.) WE HAVE STILL NOT BEEN ISSUED A REFUND FOR THE DELTA TICKET AND WE NEVER WILL BE. Our trip was 5 days and four nights. We spent nearly 7 hours on the phone with Expedia during that time. (No exaggeration.) Do yourself a favor: use Expedia for the information but don’t give them a dime. You will regret it if you do.
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Bug keeps choosing random dates
by SouthernGypsy on 2021/05/12 21:38
In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.
Disappointed but would go back
by Dave the Photo Guy on 2021/09/28 20:20
I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Customer service hit or mostly miss
by Nancy Spurlock art on 2021/08/02 14:25
I had a hotel reservation in Kansas City. When I got to the hotel there were people that had already checked in the hotel waiting for various things such as their room keys weren’t working there were no ice buckets etc. The door to the front desk was locked and no one was inside. I said what is going on? The hotel guests informed me they had been waiting for over an hour for someone to return to the front desk. I had a wedding to attend that day so I waited a half an hour in addition thinking surely someone would show up. No one did, so I left and after about the fourth or fifth hotel I finally got a room somewhere else (not using Expedia) paying triple the price. I checked in and started getting ready to go to the wedding. Finally, and a full two hours after this all started, I was able to get someone to answer at the previous hotel. I told her what happened and she said she was also the maid and couldn’t help it. So I called Expedia and I have been waiting I think this is a day 15 or 16 for a full refund. They gave me a partial, but they kept saying that I didn’t cancel in time. I was like how could I cancel in time (the day before) when I didn’t know that no one would be there to check me in. I am still waiting on that refund and having to call about it. It is ridiculous.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Easy To Screw Up Reservations
by thenumbercruncher on 2021/08/05 12:41
Update: They never update this App in the way they need to. Please read below. Honestly it’s frustrating how they organize it. At this point, I’m going start using Booking. I only use the App for hotels. Their changes to “Trips” is too confusing now. It used to show hotels and flights reserved in chronological order. Now they’ve put so many other things in it, it useless and confusing. I keep going to the wrong hotels. The way the App works makes it easy to screw up a reservation. I meant to book a flight for my wife and because the App is so speedy my name went on the ticket. I couldn't change the ticket name once the error was found. At least a website is step-by-step eliminating errors. Then there is the issue of queen and double beds with hotel rooms. There have been so many instances where the hotels say I reserved a double bed room. :( Booking airline flights is a headache now. First of all not all airlines are listed on Expedia, resulting on it being better to go onto other travel websites. Then the website recommends using unpractical flights. For instance a short 1 hour flight can turn into a 10+ hours flight just to get cheaper airfare. At this point I've taken to using other websites for travel
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
DO NOT trust what you see on pictures.
by JM11992 on 2021/07/08 13:54
We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible.
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Rental Car
by disappointed in expedia on 2021/10/09 02:39
Do Not Use GreenMotion Rental agency. We rented a car from this company several weeks in advance. I called two days before to verify rental. Upon calling placed on hold. They said 4 callers ahead of me. I waited. The waiting machine told me 20 minutes. 1 hour and 10 minutes later I finally got the phone to ring. It rang twice. The the call ended. I called back and went into the waiting line once again. This time it was connected to an “agent”. He guaranteed me my rental was good and ended the call. The day of my trip my plane landed and I called the company. They told me to proceed to the off site rental area. We did this and waited with another group waiting for the same company. As other agencies came and went we soon realized we were in trouble. We called and received an answer. The agent asked if this was for Miami, some other place and Ft Lauderdale. It said Ft Lauderdale. The caller then transferred my called and the call ended once again. I would eventually get through. They told me they would contact the driver and he’d be on his way. We kept calling and received no more answers. Finally a fellow rental agency called the “the driver”. We were then told the agency was closed and they would not be coming. We called and waited for 45minutes to an hour. Do not use GREENMOTION
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Not happy
by Kenny Lampro on 2021/09/25 13:12
Well first I came into Hertz from a third party (Expedia) and thought I had already paid for it, as well as paid for extended collision insurance. No that’s not the what happened! I knew I had to show license and proof of insurance but had to rescan my card and add $32 per day for the extended insurance. Not the $10 a day that the website said! Ok I guess I should be so surprised! Now I am told to go out to zone 2 and pick any car from that area. I am intercepted by an employee that looks at my paperwork and sends me over to where they are cleaning and taking back other car’s! I go over to where she sent me and another girl grabs my paperwork and throws it in the trash! God I was so mad! I then grab the paperwork out of the trash ask another man where I should go to get my car and he points back to where I first came from. I decided to just jump in the first car in that area that had a 2 on the sign. By then all the people that where standing in line in back of me were getting into the cars and ended up with what was left. It was not a smooth experience at all! Poor actually I would say! Train your employees please! We are your customers and it is how you get paid!
Glitchy
by Kikilouie51 on 2021/07/02 21:35
I used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again.
What has happened to customer service?
by Dart62 on 2021/05/31 19:33
Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“. Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day! When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue. Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore! I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them.
Lost a hotel night
by SB Local on 2021/10/13 00:45
I booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day. Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Is this FRAUD?
by gamegroomp on 2021/06/17 23:26
I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!
COVID
by dc_power on 2021/07/08 21:38
I recently found out I tested positive for COVID. So I called to cancel a flight reservation that I made through Expedia on Delta. Since it was a basic reservation with no “travel insurance” (what a scam that is) they screwed me out of $384, even though I could prove COVID easily with my test results, and I wasn't randomly canceling my flight. The best they had for me was call Delta who of course after 2 hours on hold said call Expedia. This really shows what kind of company Expedia is. Even in the worst pandemic in 100 years, if they can stick it to you they will, COVID or not. I’ve used them for many years and as they got bigger, they got worse. At this point I don’t see that Expedia brings any value to the table, and I will never use them again. I’m vaccinated and I most likely have the Delta variant of COVID. The effect is like a bad cold, I could probably travel and get away with it. I presume that going forward my situation will not be that unusual. I’ve chosen to do the right thing anyway even at the cost of the ticket, sadly Expedia isn't capable of doing the right thing. Had I booked directly with Delta I could have canceled for COVID. Do yourself a favor, go to the airlines directly cut Expedia out of the picture.
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Canceled flights and empty promises
by Lion out of Africa on 2020/12/16 23:42
We recently book 5 international flight tickets through Expedia on Virgin Atlantic. Virgin canceled one leg of our trip from San Francisco to Johannesburg. The 1st leg from SFO to London was canceled. I received an email notice from Expedia after which I contacted the customer care number being a Gold member for years now expecting a smooth solution to the problem. After multiple calls spending more than 7 hours on the phone and being promised every time that our case is in good hands and that Expedia will send us email confirmation informing us about an alternative solution. I’m still waiting and did not receive any emails with alternative solutions to our canceled flight. The only email I did receive was confirmation of the cancellation of our bookings after my call with a representative today. Very disappointed in the way our case was handled, the empty promises by representatives with no solution to our canceled flight.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
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All Versions
5.0
1,987,620 total
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1,733,688
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167,066
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38,813
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11,597
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36,456
Current Version (21.41)
5.0
1,976,433 total
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1,726,821
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Version History
More...
Keyword Volume Hits KEI Rank
go ibibo
643
7
vuelos baratos
46.75
5
the activator
0.00
4
1
the activist
0.00
2
1
air berlin
313
1
1
expedia for ipad
0.00
1
expedia app
99.30
1
expedia hotels
9.71
1
activity hub
0.00
vuelos bogota
0.07
activites free
0.00
250
bunny hopper
26.02
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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Free cancellation on most hotels. Because flexibility matters.* - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Savings when you bundle flights and hotels - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
This app is awful along with awful customer service
by Jclemons on 2021/10/21 17:43
This app is so unhelpful when it comes to needing assistance. And then it connects you to exclusively virtual support services that are, unshockingly, also unhelpful! Will never be booking with them again for this reason alone. Impossible to get help.
Review
by Amazing gentator on 2021/10/21 16:11
The best application ever , highly recommended
Great stay
by Delia B Juncal on 2021/10/21 14:24
We were well received. Staff accommodated all our needs in a timely fashion. Had a wonderful time relaxing around the pool area. Good breakfast. Comfortable beds. Will definitely return.
Scam
by s0hii on 2021/10/20 23:47
I booked a hotel using my points from this app but when I tried to check-in they notified me that the virtual card provided by Expedia does not work. I called customer care after being transferred to different agents they just hung up on me. I tried calling again but no one helped me. they scammed me out of my points. I had to book another room directly with the hotel. When I tried to do a virtual chat it says typing is disabled. Don't use Expedia because if something goes wrong their customer support will not help you at all.
It’s alright I guess
by cowboysnerd on 2021/10/20 23:46
I changed from trip advisor to Expedia. Wouldn’t say it’s better but it’s a great application
4 star hotel, 2 star service
by cjb64# on 2021/10/20 23:12
Beautiful hotel, great views, good food and friendly staff. The level of customer service very disappointing given the $400/ night room rate plus resort fee. Had multiple issues where staff did try to go out of their way to help, from getting our room cleaned to helping with a delivery of a package. Charging $5 a day for internet also very tacky! Likely would not go back
Terrible service and online remote communication
by lackolusterious on 2021/10/20 07:52
No one cares, this is a remote automated service that runs its user in circles. Frustrates them and leaves them confused and deflated…
Great app
by slebeb on 2021/10/20 01:44
Greatest app I have found to buy airline tickets for so much cheaper than directly through the airline I would highly recommend it even booking hotels or wherever you wanna go it is great they have so much savings to offer you!!
The absolute worst customer service
by 4Science on 2021/10/19 18:47
I am having to cancel a trip, I fully understand I accidentally chose a non refundable room. All I wanted to find out was if my Trip Protection I paid for covered my cancellation and confirm it was cancelled. The first agent was contacted through the messenger, (which will disconnect you if you check other apps) and the agent could not type out full sentences or address any of my questions. They eventually just stopped the responding. Then I called and the agent was rude, answered the phone like I was one of there buddies or as if I was inconveniencing them in some way. He then wouldn’t answer any questions, interrupting every thing I said and told me he would not cancel my reservation and then hung up. The third person wouldn’t connect me to a supervisor and tried to hang up before I could cancel. I will never book through Expedia again.
Our Use of Expedia
by tyytyyyutyyju on 2021/10/19 16:49
We love Expedia. It’s fast and easy and gets the info you need up quickly and ready to select from…
Use this
by lianeval2002 on 2021/10/19 15:45
I love this app. Since I was 18 I planned my trips on this app. Love it.
Give me a break!
by futhor on 2021/10/19 15:16
I’d like to see my reservation. Don’t appreciate being force to write a f……. review!!!!!
Excellent
by Wics98 on 2021/10/19 12:44
Excellent
Loved it!
by mar. cov on 2021/10/19 12:30
Staff members were very friendly, the room was very nice and clean, beds were comfortable, room was huge, I highly recommended.
Crooks
by Jazzzzzxo on 2021/10/19 03:39
This is an awful company. They will steal your money, treat you like garbage, never answer the phone. They will literally tell you that they will call you back within 48 hours, as if that’s acceptable, and still not call you back. They purposely give you the run around so they can steal your money and you’ll get so frustrated you will want to give up and let them have it. Their customer service employees are horrible, disgustingly rude. BEWARE of this company. Do not be tricked into their scam.
App has become Horrible
by Dan & Skipper on 2021/10/19 01:20
When you have a question so you can book, you can not get an answer, because that Chat section gives canned answered that have nothing to do with the question. You can not get the live operators to answer your questions, because you must give them an iteniary number to get to them, but since you don’t have one , because you can not get an answer on payment procedures the automated phone system hangs up on you. I guess after years of booking with Expedia and Orbitzt I will be booking with somebody else from now on.
Forgot why I Stopped using Expedia - now I remember
by immadogoodthings on 2021/10/19 01:05
Booked a trip using Expedia. Unable to check into the last leg of my flight- Expedia no help referee to airline. Airline referred back to Expedia. Expedia customer service was of course not helpful. Would not listen to the real problem and just a bunch of canned common responses. No actually solutions. This should be fun. Never again.
Muy responsable
by Luimy Percusion on 2021/10/19 00:06
Me gusta son responsables y puntual
Night
by mikemikulski on 2021/10/18 23:50
The next door guest was arguing very long and loud in the middle of the night
Great
by Patrickdelapaz on 2021/10/18 23:29
Great
Expedia Booking
by mstc91 on 2021/10/18 21:57
Worst experience ever! I just spent 2 1/2 hours on virtual chat and still didn’t get an answer! Such a simple question: I cancelled a one-way flight on Spirit Airlines that I booked through Expedia (within the 24 hours to cancel without fee timeframe. As Expedia website directed me, I called Spirit Airlines directly to cancel within that 24 hour timeframe. Expedia does not show that the flight is canceled and has not reimbursed me. Instead, I’m getting reminders of this flight! I will NEVER book through Expedia again. I will book directly with the airline I’m using!
KaySee
by EyePad1 on 2021/10/18 20:26
The place was nice and clean. They didn’t provide enough towels and coffee but the people at the front desk were very nice and didn’t hesitate to give us more. If you want something cheap and quiet for a night or two, that’s the place to be. Good internet connection, too. There is a gas station next to it with a little convenience store inside with your essential needs.
Never again
by Swim Alaska on 2021/10/18 18:25
Expedia changed my return flight to early Monday morning. I’m working in Galena (Bush of Alaska) no flights out of Galina on Sundays cannot make it to Fairbanks by 1:00am. Was told oh well no changes can be made to ticket. It had only been purchased for 2 minutes. No help no refunds no changes. Go directly through the airlines
Expedia for td doesn’t work on Expedia app.
by samueljklee on 2021/10/18 05:16
Please add support.
Comment
by Sharkesha2021 on 2021/10/18 04:47
It is extremely frustrating how difficult it is to reach a human
Don’t use them
by The Real Arcade Feel on 2021/10/18 02:19
Sold us services and didn’t honor contract Stole money from me And poor customer support
Bad Policy…
by SniperServicesInc on 2021/10/17 23:30
Booked a room with Expedia and upon arrival was told I’d have to pay the hotel directly and get a refund from Expedia. Since it was so late we decided rather than fight it we’d just do it and deal with Expedia the next day. Nope they say since the hotel won’t refund it tgeg won’t either because they have to do what the hotel says. So we were taken advantage of by the hotel and now will never use Expedia again and will make sure to tell anyone and everyone that will listen not to use them.
One minor change and I am sold
by Mrs.TakenCareOfBuisness on 2021/10/17 22:10
The app is very easy to navigate the and I love the option to speak via chat 24/7. The search filters work gear and the prices are very reasonable. I’ve used them before and was not disappointed. One little thing would be awesome for the app developer to make adjustments to and that’s to make a more obviously way to get to your “likes”/“Hearts”. There’s no option that says favorites or likes or any insinuations of how to access the locations you have saved to review later unless you type in a location and then hit a serious of options before you see the heart populate but you can’t tell if you like that location or if that’s the button to push to get to all of your likes. Simple fix and would help those frustrated with searching for whatever they have already reviewed
Still Water Resort
by kristi jackson on 2021/10/17 22:08
We went for our Anniversary and our room was wonderful! Never expected to have such a beautiful spacious room. Our room overlooking the lake, morning coffee on the balcony. The staff was amazing. Especially the crew that did the Friday night bonfire and s’mores! Great location, on top of the mountains! We ate at both of the food trucks and the food and service was great ! Thanks for making our trip ofSpecial memories 💕
Just stop.
by Renee Walks on 2021/10/17 21:04
I have used them for years and booked a flight to Minn. back in June for December of this year 2021 and they have changed it several times having us to leave each time earlier than we booked. I keep calling and either get someone I can’t understand with a noisy back ground or disconnected please provide a good customer service number where I can speak with someone that speaks English please and thank you !
It’s just okay
by Me2 hip hop on 2021/10/17 19:20
Some hotels with low prices have mold . Watch out for any hotel that has no refunds . Even with insurance it’s a headache anytime you call customer service . Be safe the last hotel that was booked with the app was dangerous had pest and hotel staff was rude . Hotels on here also don’t always charge what’s listed or have additional fees once you actually arrive . Booking is fast the only great part and you can find rooms near you just be careful especially when traveling with children.
Perfect
by shcyss on 2021/10/17 12:35
Good app and prices
Confiables
by kenguz on 2021/10/17 05:48
Confiable!!!!
Waste of money
by coucou2029 on 2021/10/16 23:11
Difficult to log in Not ready for travellers
No rental car available
by StevenP302 on 2021/10/16 18:20
We rented a car through thrifty in Asheville North Carolina. When we arrived they had no cars available and we were forced to do a three day minimum rental through Avis at more than twice the cost.
Traveling experience
by emmypowell on 2021/10/16 17:08
My flight to Texas was good and trying to go back home. The address to bring back the rental car was wrong and because of that me and my husband missed our flight and had to be put on another one. This was the worst experience I ever dealt with while traveling. I don’t recommend anyone to use this app anymore. It’s not worth it being told different information. Also when I get my rental car the company told me something totally different. This app don’t tell you that they keep additional $500 for the rental car from the company your going to rent from. Like I said horrible experience I ever dealt with. I’m highly disappointed with this app and everyone who runs this app.
Not intuitive
by concord and time on 2021/10/16 16:35
The app does not allow to manage future trips beyond 7 days.
Trip Planning
by P*R*Q*....Go Pens🐧 on 2021/10/16 16:08
Expedia gave me the best rates and planning was easily done through Expedia!
Run away
by Suznmy on 2021/10/16 15:52
Expedia’s service is horrible. You book with them they get their money and if you have an issue they tell you to go away and don’t bother them. They truly don’t care about their customers in any way, shape or form.
Great Stay!
by Illinois People on 2021/10/16 14:13
Comfortable bed, clean room and very friendly staff who are very accommodating. Absolutely no complaints.
Horrible service
by Thomerce on 2021/10/16 13:23
I was able to book a rental vehicle under the age of 25, then told I cant use the vehicle I paid for. There was no age verification. When I go to cancel, they are taking quite a while to process. The app itself is also glitchy and unreliable. Expedia says refunds will be issued but I have received nothing, but a credit and that was for a different trip. The current trip was a package so I understand that if may take longer, but there is much more wrong with their system that I am not going to review.
Garbage
by TheGTAboss on 2021/10/16 05:57
Every time I try to book a flight (not even joking, every single time) it pops up this lovely message stating, “Sorry, we are having a problem on our end. Please choose your flight from search results again.” Are you still running Windows 1? I think they have come out with a couple updates since 1985. Oh, before you get ahead of yourself, yes I did contact customer support. Phone number seems to not be able to reach anyone on earth, the email seems to be controlled by the same people that run the state department of transportation, of which is non existent. So, personally, I’d rather take my chances getting a plane ticket from the guys on Broadway street in NYC selling the fake Rolex’s and Gucci bags than buy a plane ticket from this excuse of a travel company. Side note; perhaps when your design team creates your next logo, maybe do something else other than a plane, since that is the last thing on earth you seem to be able to do. But what do I know, I just travel with plane tickets that I can’t ever purchase.
I’d give zero stars if possible
by mackroper on 2021/10/16 05:00
I’ve used Expedia three times. Two of those times the hotel didn’t have my stay regardless of me paying for the trip up front. Expedia has cost me well over a thousand dollars and refuses to refund me. Trash company. DO NOT DO BUSINESS WITH THESE CROOKS.
Taking you for your money
by Samuel sr on 2021/10/16 04:16
I reserved my hotel ahead of time it was not there when I checked so I had to book it again, it went up in price, then when I went to purchase it it said I only was able to get one room and it hired the price by 20$, I had my friend look it up and she got it for $40 less and she was able to book a room when the site told me there was no more rooms available( I don’t appreciate lies!) bad company bad practices and a rip off!
Sixt
by Papa JLG on 2021/10/16 00:19
This is my first experience with this rental car company. So far so good. The car is clean and well kept. The customer service agents were welcoming and friendly as well as knowledgeable with their vehicles and systems. I haven’t completed the experience yet but so fee so good.
Bad work
by LAFI ALSHAMMARI on 2021/10/15 22:27
I tried to cancel my ticket , the employees took me 8 hours until the free cancellation time ended, and the employees have an uncivilized style, even those who work in the online chat , baaaaaad
No room , no refund
by Dugout Seats on 2021/10/15 19:24
3 months ago I booked a room through Expedia at a major hotel chain . Upon arrival the front desk was overwhelmed with the many would be guests waiting for their rooms they also had previously booked. The story was the same for all , no room at the inn ! Expedia had somehow made a error and then kept repeating it . Naturally I requested a refund from Expedia which is a process designed to make you just give up . After following all the steps and finally speaking to a customer service representative I was assured of a refund . No refund ever came . Summation . No room, No refund ( I slept on a friends couch)
BAD TRIP
by Houstonsucks 711 on 2021/10/15 18:49
I have travelers insurance and I still can’t get my money back for the trip so I’m forced to take the trip. BAD BUSINESS IM NOT TO HAPPY ABOUT EXPEDIA.
Choice Discount App
by Robert Dowd on 2021/10/15 17:34
I seem to always find the best prices for car rentals and hotels using Expedia.
Worst customer service you can imagine
by laxcal on 2021/10/15 16:23
Cant imagine how screwed up they are. Airline cancelled flight and will not help get resolved
They are scammers 🌚🌚😱😱😱😱😱
by lyxhydlhlcy on 2021/10/15 14:25
They are scammers company 😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱scammers 😱😱😱😱😱😨
Magníficos.
by Adiarita on 2021/10/15 13:55
Muy amables y cooperativos con las dudas
Fraud alert!
by shyster, rip off, fraud! on 2021/10/15 12:48
Fraud alert! We booked this property on October 12 for a 2 Night stay starting on October 12 through Expedia. After booking the property, we attempted to contact the owners through both emails and multiple phone calls to the numbers provided as we were not given information as to how to access the property. After failing to get a response, we were left with no choice but to go elsewhere. To make matters worse, we never heard from at all, and they kept our money! It is fraud when you fail to provide a service! They allowed it to be rented through Expedia the day of and this is the information that we got. “ Special Instructions There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. ” Expedia did absolutely nothing to assist! When we contacted them, we were given a run around and when asked to speak to a supervisor was told that they would not be available for six or seven hours. It’s so disappointing that Expedia cares more about continuing to do business with fraudulent merchants versus standing by their customer base when there is a service failure.
Skip Expedia and go right to the source
by PaidDouble on 2021/10/15 10:47
Terrible customer service experience. If you have to make changes to a multi-day hotel reservation you’ll get lots of time waiting on the phone and empty promises. Skip the hassle and extra expense and call the hotel yourself.
Company will not correct their mistake
by A rip-off on 2021/10/15 06:26
Company mistakenly changed my destination city from Bergen, Norway to Berlin, Germany and will not correct their error.
App blows
by xorbah on 2021/10/14 19:19
No way to access my reservations at hotels I booked with Expedia in the app. Called the number and it wanted the last four of my credit card, which I’m not sure which one I used or itinerary number which when I tried to enter with my phone pad, didn’t work. If I touch the itinere number in the text message I received after making my reservation, my iPhone thinks it’s a phone number and tries to dial it.
Just the best!
by tsquare52 on 2021/10/14 15:32
Love the ease and support expedia offers. Always fair and ready to help with any issues that arise. Thanks for the service and rates that are great! Md
Small group tour of Ostia Antica
by Poor service in Rome on 2021/10/14 12:04
Expedia’s Rome contractor never arrived to pick us up and Expedia customer service is unable to contact the contractor.
Super 8 Dickinson TN
by woodph on 2021/10/14 11:32
Worst experience ever. Your website gave it 8 stars. We went there because if that but it was a hole. They put us in a room that smelled of cigarettes. Plywood under the mattress, filthy room. When we asked to be moved they magically had no rooms left. Can’t believe that you would sell that room.
Rental car
by Ohiospacecowgirl on 2021/10/14 10:32
Picked up rental car from Sanford Florida Airport. So quick and easy. The rental agent was so sweet and explained everything. Took us out to get car and she had asked how many with me and when she pointed to car, she told me she upgraded to next size free. Really appreciated that. As usual, will be using Dollar when we come back. Kudos to our agent.
Garbage
by OmegaNAX on 2021/10/14 09:55
Cannot see itinerary on app without having an account. Sent me to the website
Stay away from Expedia
by Jennifer-bowen on 2021/10/14 06:39
Just test. I will write my whole story here
Great stay
by Jcbby on 2021/10/14 05:36
Room was big and luxurious, would definitely stay again
Grand Canyon
by Bluemule31 on 2021/10/14 03:49
I used Expedia to book a summer trip to the southwest with my teenage boys. I loved it! Very easy to use, saves money and time!
Bill
by rpl.. on 2021/10/14 01:02
Good location walking distance to landmark Eiffel Tower and very convenient goody around the room a little bit small but that’s Paris.
Bad communication and poor consumer service
by santivan26 on 2021/10/13 21:37
My family lost all money and vacation time, Expedia take 3 days for check the problem with the cars rent company, after 3 days my refund will not approved.
Expedia prices are higher than airline’s website
by Gemini91Iraqi on 2021/10/13 19:52
Expedia’s price for the same exact Delta flight is $880. I was able to book the same exact flights from Delta’s website for $630. WAY TO GO, EXPEDIA! Worst customer service on the planet .. people at airlines and hotels look down at you if you have an Expedia booking and don’t help you with anything. On top of all this, they’re charging $200 more than airline’s prices!
Horrible
by Sundancewalker on 2021/10/13 17:03
Tried booking a flight and they held the money in my account for $485 but never gave me a confirmation number or my flight then I didn’t have enough to be able to try and repurchase the flight customer service told me there was nothing the could do to help me it is on my bank. It took them 3 seconds to place a hold on my money and 2 hours to tell me they can’t do anything for me. Don’t use this if you have a problem there is no way to speak to a person it’s only though text communication
Expedia used to be good
by DavidRoadKing07 on 2021/10/13 16:12
I book around 70 hotel rooms each year. Expedia can’t seem to have an agent pick up the phone these days. Bye, Expedia!
Super
by DownHomeOkie on 2021/10/13 11:30
Love it
Price Gougers
by I'llBeYaHuckleberry on 2021/10/13 02:32
Expedia is nothing more than a price gouger. They charge you ridiculous booking fees essentially disguised as rental fees and taxes. I booked thru expedia for a midsized car from hertz and they charged me $260 for one day. Out of curiosity I walked up and said I had no reservation and asked for the cost of a midsized car and the lady said $37.99 per day and with taxes and insurance, it would be $97 a day. So essentially i paid an extra $163 booking fee when all i had to do was walk up to the counter when I arrived at the airport for a much better deal. Expedia had already charged my card so I was stuck like chuck. Fool me once, shame on you…. ✌🏼✌🏼
Fake flights
by asjsjsjdjdhddu on 2021/10/13 02:09
It’s showing flights, then saying it’s no longer available once I book it.
Trying to made booking for car rental doesn’t go through
by mohab s on 2021/10/13 00:54
Over a week I’m trying to do car rental with you guys doesn’t go through I sent you an email to help me with that no respond called you no respond
Lost a hotel night
by SB Local on 2021/10/13 00:45
I booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day. Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future.
Worse travel app
by lfuentes on 2021/10/13 00:32
If you want to be frustrated while on vacation, then get this app. They will make your trip miserable and just try to get a hold of them, good luck. You’ll be on the line forever and if you decide to chat instead… well that’s even worse.
Es muy práctico
by Apokalipzis on 2021/10/12 23:41
Acá encuentro vuelos más baratos que en el App de la misma línea aérea, o sea, vino por Delta pero acá encuentro mejores opciones que en el app de Delta
Worst customer service
by Toxicwaltz8 on 2021/10/12 21:39
i was using this app for long time, and tonight I have an urgent situation but no one to reach or get a support. This is how you lose a gold member. Thanks for 1 star service
Not so good anymore
by BeatrizVoyage on 2021/10/12 20:32
Expedia use to find good and cheap deals but not anymore. They change the price at the end all the time and bundles are actually more expensive than separate deals in other apps.
About a credit
by cinty poo on 2021/10/12 17:55
Answer was quick
App canceled my entire trip
by EMLemon1972 on 2021/10/12 17:19
I booked a family vacation to Orlando 6 months in advance. My reservation included our accommodations (private house) and our rental car. I was waiting to book our flight once the prices went back down. With the current state of affairs facing the airline industry and the thousands of flights being canceled, I decided we would drive to Orlando. I pulled up my trip on the app to cancel the rental car. Expedia conveniently had my accommodations and rental car separated so I could click on either portion and review the details. I clicked on the Avis portion (rental car). There was an option to cancel that booking so I clicked cancel. I then received a confirmation message that my entire trip had been canceled! I immediately called Expedia customer service and was told they couldn’t reverse the cancellation. They tried rebooking my accommodations but everything was already booked. I was offered an apology but they claimed they did nothing wrong. Why is the app set up with separate portions of your trip but those portions are linked if you try to cancel?! Everything is twice as expensive now (6 weeks until Thanksgiving) and there are no more private homes to rent during our dates. My wife had already reserved those days from work. My kids were so excited to have a private pool to swim in (my daughter suffers from extreme anxiety and was actually looking forward to swimming without others around). I now have to break it to my family that we must postpone our vacation until the spring (we were scheduling the vacation around my children’s school break). It’s going to break their hearts. I’ll NEVER use the Expedia app again!
Best in my opinion
by JaHawki on 2021/10/12 15:19
We have been using Expedia for over 15 years now to book 90% of our travels. Easy to use and great prices. Never disappointed.
Beware of hidden fees
by Heather1982 on 2021/10/12 14:03
I went through the app and reserved a small car for my trip to St. Louis Missouri. I had to fly there and then drive from St. Louis to fort Leonard wood for my sons graduation. On the app they said including insurance it was 171 they charged me 30 the day of the reservation when I got to St. Louis at Alamo rental at 11 pm they charged me and additional 191 dollars even though it said I have a balance of 141. The lady at Alamo who was not very friendly said it was because of the insurance. Which I was supposed to already have. They say one price but when you get there and have no options they charge you extra. Beware
Motel 6
by stev s on 2021/10/12 13:04
The motel was horrible. Bed sheets and pillow cases have cigarette burns. Holes in the sheets - nasty. Rooms smelled repugnant with marijuana and cigarette smoke. Not good considering I’m on meds and nebulizer breathing machine for post covid breathing problems The plug outlet wasn’t even hooked up to anything . Wooden floor by window dipped in. Ants in the bathroom. Towels very cheaply made and they too smelled of smoke Price was $52 $50 bucks too much. I can’t even believe this roach motel is listed on your app. Very nasty
Love this app
by Docarr08 on 2021/10/12 12:57
I booked most of my trips through Expedia is buy far one of my favorite apps 😍
Longview trip, Home Town in & suites
by Gitano Alonso on 2021/10/12 12:55
I lost my booking, just because I’m arriving one day later, I get the room protection plan for 9.06 dollars, and still losing my booking, the man in charge canceled, and he give me another with just one bed; that’s make me and my wife upset .
NEVER book through third party
by Me. A user on 2021/10/12 10:37
Booked a hotel and the hotel has never heard of me, great way to ruin a trip. Use Expedia for the information and then call the hotel/airline yourself to book them yourself. NEVER book through a third party
Great App
by LizzyFergie on 2021/10/12 10:18
I’ve tried the others but I like this one the best
Missing boat cruise
by jringo77! on 2021/10/12 05:40
I ordered a dinner boat cruise for two people. Reported to the pier with 30 min to spare. Neither my date more myself could find a boat. We tried calling the number of the service provided on the itinerary but it was inactive. Turns out you need to have international calling to reach them Ultimately there was no boat, no dinner and no contact available with the service. When I got home I contacted Expedia. I was given the run-around by the automated help desk. Finally I used Skype to call directly. After being transferred three times to the “department that actually deals with cruises”, I finally spent 30 on hold for an agent to tell me he would write an email requesting a refund. The next day I recieved an email saing that my refund was $18. The cost of the two tickets was over $100. They gave no explanation
Expedia does not care about the customer
by PPNSE on 2021/10/12 03:34
Was promised a refund by two separate agents, then told 3 days later they changed their mind, then too late to cancel my flight and rebook. This company is horrible.
Unfortunate mistakes, Expedia did not do anything to help me out
by piece of shi app on 2021/10/12 03:29
I Incorrectly booked a room and as soon as I realized I made a mistake I called Expedia to cancel reservations. Expedia did not cancel reservaron and did not give me a refund. I called hotel to see if I can do it myself. They said it was up to Expedia to give refund and expedia blamed it on hotel.
Glitch?
by Tborr123 on 2021/10/12 03:09
Hertz told me two hours there was a glitch in the reservations system (Expedia) and there was no available vehicle. I was left stranded.
Engaño cheated
by alvaro969 on 2021/10/12 00:46
Cuidado con esta app da ofertas engañosas beware gives misleading offers
Difficult
by Yep1 on 2021/10/11 19:06
I’ve been trying to cancel a reservation for the last two days. Every where I go or call it won’t let me cancel. Will never use Expedia again.
Worst travel site
by useanothersite on 2021/10/11 17:52
Awful service awful awful awful
Review
by DajeJoy on 2021/10/11 17:15
Love this service.
Awful
by drummdown on 2021/10/11 16:10
I don’t fly very much… And don’t have experience in this. I paid the extra money for flight cancellation because I knew there would be something that might come up. They would not refund my money. It is misleading. They say guaranteed flight cancellation but they won’t do it. They will only give you credit. With how little I fly, a flight credit does me no good.
Expedia Voucher
by YonDawg on 2021/10/11 14:44
The voucher was not available online or the app.
My Experience with your company
by ellwayne on 2021/10/11 14:19
Booking a round trip tick to Chicago, I found your service had the best price and I did realize it was not refundable. Due to the pandemic I had to cancel. What I didn’t know, was the price would be increased when I tried to rebook. You, as a company, have used my money and required more when I tried to book again, to the same destination. I paid the increase, begrudgingly, but again I had to cancel due to COVID-19. This is such bad business. I either lose the money or pay additional funds for the same service. I will never use your service again or recommend your services to others.
Reservations Canceled by Unknown
by Big O!!! on 2021/10/11 02:18
I had reservations through Expedia in New Bern NC and I arrived two hours before the wedding I was attending to be told by the Inn Keeper that My reservations were cancelled that morning much to my surprise. Thanks to Expedia I had to scramble to find a room to change for the wedding and barely made it on time. No idea how or why my reservations were cancelled. Thanks Expedia!!
Worst Expedia experience - flight change due to Covid 19 -won’t change it
by The gotta have it on 2020/11/30 02:17
I had to return to HTX from DIA due to Covid 19 outbreak at work causing major staffing issues. I had a credit with Expedia from a prior cancellation of $249 on my account . I had to call 8 times over 3 hours because they kept doing call back automated responses and then they wanted to on the 8 th call charge me $123 more than the other 7 times I had called telling me the price went up and refused to use the credit. They have calls that drop during the interaction and at this point I believe it’s on purpose .I just gave up snd just tried again and after getting through snd a flight in process one way dia to HIA they refused to tell me the credit balance and I got hung up on again . I’m so tired snd frustrated I could spit nails . All this while on Thanksgiving holiday . So supportive they are absolutely not during this covid 19 pandemic . I have used them for years and I will never use them again . Going directly through the airlines from here on out . So I have a $249 credit they refuse to use to get a one way home , I am so blown away because I can’t book it through the app all credits have to through the phone 🙄
Unreliable
by Famoozle on 2021/08/13 05:42
I booked three hotel rooms and two flights on Expedia for a recent trip. None of the hotels had ever heard of me, although the rooms had been pre-paid. I had to double pay for the rooms, then spend hours on the phone to get them to authorize my pre-payment and get a refund for the hotels. Same with the airlines. They got my reservations right, but although the airlines had my wife’s name and reservation number…and CONFIRMATION numbers from both the airline and Expedia…they did not have authorization from Expedia to issue her boarding pass. On the outbound flight, we flew Alaska. They were able to call Expedia and get her boarding pass, but it took them 45 minutes. Good thing we arrived at the airport early! On the return flight, we flew Delta and tried to preemptively fix the issue the night before our flight. The Expedia lady tried to assure us that everything was good to go for our flight the next morning, but we had just talked to Delta, and they said it was not. Bottom line was that we ended up buying another ticket at a higher price from Delta the next morning, because Delta would NOT honor my wife’s reservation. (Again, mine was ok.) WE HAVE STILL NOT BEEN ISSUED A REFUND FOR THE DELTA TICKET AND WE NEVER WILL BE. Our trip was 5 days and four nights. We spent nearly 7 hours on the phone with Expedia during that time. (No exaggeration.) Do yourself a favor: use Expedia for the information but don’t give them a dime. You will regret it if you do.
App cancelled $3,000 reservation, no refund
by HurryUpRalph on 2020/03/16 04:08
I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies.
Bug keeps choosing random dates
by SouthernGypsy on 2021/05/12 21:38
In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past.
Disappointed but would go back
by Dave the Photo Guy on 2021/09/28 20:20
I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges
Never again, Expedia
by NeverAgainExpedia on 2020/03/31 23:12
I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN.
Terror flight
by tsm_ski on 2021/01/23 15:42
Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund.
Customer service hit or mostly miss
by Nancy Spurlock art on 2021/08/02 14:25
I had a hotel reservation in Kansas City. When I got to the hotel there were people that had already checked in the hotel waiting for various things such as their room keys weren’t working there were no ice buckets etc. The door to the front desk was locked and no one was inside. I said what is going on? The hotel guests informed me they had been waiting for over an hour for someone to return to the front desk. I had a wedding to attend that day so I waited a half an hour in addition thinking surely someone would show up. No one did, so I left and after about the fourth or fifth hotel I finally got a room somewhere else (not using Expedia) paying triple the price. I checked in and started getting ready to go to the wedding. Finally, and a full two hours after this all started, I was able to get someone to answer at the previous hotel. I told her what happened and she said she was also the maid and couldn’t help it. So I called Expedia and I have been waiting I think this is a day 15 or 16 for a full refund. They gave me a partial, but they kept saying that I didn’t cancel in time. I was like how could I cancel in time (the day before) when I didn’t know that no one would be there to check me in. I am still waiting on that refund and having to call about it. It is ridiculous.
Horrible service
by Dajion B on 2019/07/06 05:02
I booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!
Customer service
by Aungor23 on 2020/04/08 18:59
I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer)
SCAM!! Be careful!!
by Maria2019- on 2019/07/08 21:35
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Horrible customer service and ability to use credits
by Ella.njrealestate on 2021/03/22 22:00
I have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times.
I wouldn’t even give a star
by A14Aaaaaa on 2021/04/06 13:20
I have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Liars and cheats
by Insomnivour on 2021/04/07 07:22
This is the only forum I see to speak about an experience with Expedia. WILL NEVER USE THEM AGAIN, buyer beware. Purchase direct from the airline. Plenty of 5-star plant-reviews here as well I suspect. Expedia changed my flight, no reason, said the airline did it. They gave me no updates and could not give me a firm date when they say they notified me. Customer service is in India or Pakistan and you’ll be on hold for 1.5-2 hours. At one point she has gall to tell me I was notified at 1:20AM. It is 2-something in the morning and I’ve been on hold since 12AM. I check my email, it’s a confirmation of my trip with the new times as if I JUST purchased it. No old times and confirming a change. Had I not looked up my flight, assuming I had 20 hours left until check in, I would have missed my flight. Instead, I’m up all night trying to remedy this with no solution, scrambling to find work coverage and finish packing. So they say it was the airlines fault, airline says it’s Expedia. Not the first time. I’m done booking through agencies like this. You really don’t save anything price wise through these services Find the ticket you want and book through the airline. If you want the worst room a hotel won’t give to normal customers, use Expedia or a middleman ap. Better to cut them out of the picture.
Horrible. Do not use this service.
by kailegoh on 2019/11/11 01:12
There are a lot of 1 star reviews for this app. I know 1 star is harsh but Expedia really makes traveling even MORE difficult than it already is. If you’re looking at hotels on this website, you’ll see there are a list of places the hotel is close to. For example, 4 minutes from airport, or 5 minutes from beach. In the 3 hotels I’ve booked through Expedia all of what they say the hotel is close to and how far away these places they’ve listed are is completely inaccurate. My second complaint is not about the website but about the agents I speak to over the phone. As a 3rd party booker they should be making things very clear but instead they leave out really important information BEFORE PAYING (example, what I’m paying for is NON REFUNDABLE) that they claim they DON’T have to tell me before I pay because “I should know” but if I was an expert at booking trips and I knew all these things off the top of my head that they claim I should know, I wouldn’t go through Expedia in the first place and would book straight through the airline or hotel. This is definitely the last time I’m using Expedia. I’m so upset I have 2 upcoming reservations I booked through Expedia. I’m hoping the hotel is what it seems like online but I am not counting on that. Like another review says, BYE EXPEDIA!
Expedia tried to pocket the difference and blamed the airline
by Sthnbelle on 2020/03/29 08:41
We had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again.
Easy To Screw Up Reservations
by thenumbercruncher on 2021/08/05 12:41
Update: They never update this App in the way they need to. Please read below. Honestly it’s frustrating how they organize it. At this point, I’m going start using Booking. I only use the App for hotels. Their changes to “Trips” is too confusing now. It used to show hotels and flights reserved in chronological order. Now they’ve put so many other things in it, it useless and confusing. I keep going to the wrong hotels. The way the App works makes it easy to screw up a reservation. I meant to book a flight for my wife and because the App is so speedy my name went on the ticket. I couldn't change the ticket name once the error was found. At least a website is step-by-step eliminating errors. Then there is the issue of queen and double beds with hotel rooms. There have been so many instances where the hotels say I reserved a double bed room. :( Booking airline flights is a headache now. First of all not all airlines are listed on Expedia, resulting on it being better to go onto other travel websites. Then the website recommends using unpractical flights. For instance a short 1 hour flight can turn into a 10+ hours flight just to get cheaper airfare. At this point I've taken to using other websites for travel
Don’t book they just want your money!
by gcrs_1307 on 2021/01/21 23:12
Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system.
Hillside Inn in Madison, Indiana
by DrewHuston on 2020/06/16 20:28
Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter.
DO NOT trust what you see on pictures.
by JM11992 on 2021/07/08 13:54
We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible.
Location, Location, Location!
by adventuring_mama_13 on 2021/01/04 09:27
Perfect place to stay if you enjoy easy access to the marina and the beach. It is a small and quiet resort. Which we like because we go as a family and not the party scene. Which was cool for us 20 years ago ;) Service staff was very friendly and accommodating. Only complaint is trying to sign us up for the marketing sales pitch at their sister resort as soon as we checked in. When we politely said no, the front sales staff became rude and wouldn’t acknowledge us the entire week we were there. Not a biggie, but it’s polite to at least say hello or good after afternoon when passing by. What they forget to tell you is you can still go to the sister resort 10 mins away and enjoy the luxurious pools and view and also includes the all inclusive if you have that package. Overall, we really enjoyed our stay and would stay here again. We also didn’t need the sales pitch for discounts on activities. We met a very nice young man at the marina who took great care of us setting up the clear fiberglass boat and the dolphins experience.
Disappointed
by erinallen2011 on 2020/03/05 15:40
I wouldn’t even give a star but I have to pick something. I booked a hotel with the app and chose the next day and check out the day after that. I paid the $1 to cover any problems if we had to cancel. Then when I went to cancel the day after booking which would have been the day we checked in later I was told that I couldn’t get my money back because I booked it for the day before. I triple checked the dates I entered and even hit the dates on the calendar for that Friday and check out Saturday. But they said I can’t get my money back because I was a no show. Yea because I booked it for the day after not the same day I submitted the booking. I am very disappointed in Expedia and their site and will never be using them again. Which is disappointing because we will need to book lots of hotels coming up due to our baby needing surgeries further from home and lots of appointments where it will be easier to get a hotel the night before. You lost lots of business from us. So anyone using this app or Expedia make sure when you book and get confirmation that it shows the correct dates because otherwise you will get screwed out of money. We lost almost $200 because of them when we could use that money for our baby’s doctor bills.
Scam
by Bo11$$$$$$$$$$$$$$$$$$$$ on 2020/01/24 15:00
I highly recommend just using this app to strictly compare prices (kayak and hopper are also great apps for this and hopper has cheaper flights than any other place I’ve found). This is the second time booking my flight through Expedia. The first time was not that bad. This time though I had to do schedule changes for my flight. I called Expedia twice. They explained to me that they had a fee of about $90 to change the date (no biggie I understand) and that I had to pay the difference in price (again understandable) my ticket originally cost $340 and I looked up online how much of a difference it would be to estimate about how much I would be paying which was roughly $200 in total. I called the first time and I gave them specific flight numbers and time to make their job a bit easier, and the end result they were asking for was $800 which is a little over the top. I didn’t want to pay that much so I hung up and called again with in seconds to double check. And once I gave the exact information and everything the end amount was $1000 ???!! I understand that prices fluctuated but that was crazy. So I cut out the middle man (Expedia) and called the airline and ended up changing the dates for just $215.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
Rental Car
by disappointed in expedia on 2021/10/09 02:39
Do Not Use GreenMotion Rental agency. We rented a car from this company several weeks in advance. I called two days before to verify rental. Upon calling placed on hold. They said 4 callers ahead of me. I waited. The waiting machine told me 20 minutes. 1 hour and 10 minutes later I finally got the phone to ring. It rang twice. The the call ended. I called back and went into the waiting line once again. This time it was connected to an “agent”. He guaranteed me my rental was good and ended the call. The day of my trip my plane landed and I called the company. They told me to proceed to the off site rental area. We did this and waited with another group waiting for the same company. As other agencies came and went we soon realized we were in trouble. We called and received an answer. The agent asked if this was for Miami, some other place and Ft Lauderdale. It said Ft Lauderdale. The caller then transferred my called and the call ended once again. I would eventually get through. They told me they would contact the driver and he’d be on his way. We kept calling and received no more answers. Finally a fellow rental agency called the “the driver”. We were then told the agency was closed and they would not be coming. We called and waited for 45minutes to an hour. Do not use GREENMOTION
Don’t use Expedia
by savedbytgebible on 2021/03/27 13:03
I’ve used Expedia for over 10 years faithfully. In March 2021 I booked a two night stay at a hotel in Satellite Beach, FL and upon arrival found bed bugs and or bodily fluid stains covering beds in a very unsanitary hotel, “Americas Best Value Inn Satelite Beach”. I called Expedia and explained situation to agent and he assured me that the second night would be refunded by Expedia but that I would have to work with the hotel for a refund of the first night which I attempted to do only to have the owner or manager tell me to never come back to his hotel and then he hung up on me before I could say anything. Now I receive an email from Expedia saying that they are not refunding me anything and that it was never promised. This is not only a lie but it is also against there refund policy. At worst I would only pay for the first night stay if cancelled after 3 PM on the first day. However in this situation I of course was not going to sleep in a bed that was unsanitary with bed bug stains and or bodily fluid stains (especially during a pandemic), of which I took numerous pictures of and sent them to both Expedia and the hotel manager or owner. Note that the hotel switched my first room with another room in which I found the exact same conditions on the bed which I also took pictures of.
Frustrated and disappointed
by bsbarrier on 2019/12/22 00:22
I am not pleased with Expedia. I scheduled a rental car and did not get collision coverage. I received an email telling new it’s not too late to add it in. I clicked the button and tried 5+ times to add it but it kept saying “sorry please try again later”. I tried to add it directly on the app and same thing. I called and was given another number to call. Called that number and was given a third number. I called 3rd number and spoke to someone and they transferred me. I was on hold 20 min and had to hang up because I had somewhere to be and was already running late from over an hour being tossed around. My husband said “it’s fine, it says on the email you can add it when you pick the car up”. I just picked the car up and Budget said they could not honor the $10/day rate, that’s thru Expedia. I called the 3rd number again and the gentleman from the insurance agency said it could only be authorized by an Expedia supervisor. He had no authority and no back door access. Needless to say I did not pay the $30/day collision coverage thru budget. I WILL NOT GO THRU EXPEDIA AGAIN. My time is valuable and I don’t like being treated this way. It’s disheartening and frustrating. Not worth it to me at all! Dr. & Mrs. Barrier
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
Not happy
by Kenny Lampro on 2021/09/25 13:12
Well first I came into Hertz from a third party (Expedia) and thought I had already paid for it, as well as paid for extended collision insurance. No that’s not the what happened! I knew I had to show license and proof of insurance but had to rescan my card and add $32 per day for the extended insurance. Not the $10 a day that the website said! Ok I guess I should be so surprised! Now I am told to go out to zone 2 and pick any car from that area. I am intercepted by an employee that looks at my paperwork and sends me over to where they are cleaning and taking back other car’s! I go over to where she sent me and another girl grabs my paperwork and throws it in the trash! God I was so mad! I then grab the paperwork out of the trash ask another man where I should go to get my car and he points back to where I first came from. I decided to just jump in the first car in that area that had a 2 on the sign. By then all the people that where standing in line in back of me were getting into the cars and ended up with what was left. It was not a smooth experience at all! Poor actually I would say! Train your employees please! We are your customers and it is how you get paid!
Glitchy
by Kikilouie51 on 2021/07/02 21:35
I used this app for the first time this year. I had several issues with it that resulted in lowering my rating. First, I booked my trips on the website, then downloaded the app. Not all of my reservations loaded in the app and it appeared to be due to the auto-generated email address the app created for me. I couldn’t get any reservations made under my real email address to convert to the app. Second, I needed to update/cancel a booking on two different occasions. Anytime I attempted through the app I received a notice that the service was down and the request couldn’t be completed. I had to use the website to actually manage the bookings, which is counterintuitive. Finally, I stayed in two very poor hotels and wanted to give reviews. The app generates a link to use when reviewing. However, it’s not a hyperlink so you have to cut and paste into your browser. I attempted this multiple times, only to be told the link wasn’t legitimate. - I’ve traveled extensively throughout the world and this was the first time I’ve ever used Expedia. I believe other sites/apps are easier and don’t expect to use them again.
What has happened to customer service?
by Dart62 on 2021/05/31 19:33
Be careful! I needed to change my itinerary a couple of times on the website in the same evening and hit the “change itinerary” button under the one I had booked. A message came up that said, “search for a new flight“. Long story short, instead of changing my itinerary it created two new ones, and I ended up booking three flights for the same day! When I discovered this I called customer service, and they kept saying they needed to have a supervisor call me back. They assured me a supervisor would call me back. No one ever has. I have been working on this for 4 to 5 days now. I have made numerous calls, and I’m always assured someone will call me back to help me with the issue. Expedia will not refund my money, but will only offer a flight credit, which a SUPERVISOR will supposedly issue when they call me back. I am sick of going round and round in this loop with Expedia, who used to have excellent customer service. Not anymore! I will think twice before ever using them again after this fiasco. No refund of hundreds of dollars for 2 unusable flights, thanks to their app either glitching or misleading. It is unfortunate I didn’t catch it sooner, but in my opinion this is on them.
Lost a hotel night
by SB Local on 2021/10/13 00:45
I booked two hotel nights however when we realized that our arrival time put us after the closing for the car rental we called Expedia to see if we could make a change. I spoke to the Expedia representative, she informed me my booking was nonrefundable, but she would call the hotel and ask if they would give permission to make the change. She made the call, said the hotel gave the permission and for me to call the hotel to confirm; which I did. The Expedia rep told me I just needed to get a receipt from the hotel to show I was there for one night and submit it upon my return for reimbursement of this single day. Once the OK was given by Expedia and the hotel to change the booking to one night I made a reservation for a hotel across the street from the airport. We arrived at the Expedia hotel the following day and when it came to checking out and I asked for a receipt and they said that needed to be obtained from Expedia since I booked through them. I called Expedia and, of course, spoke to another rep who informed me my booking was nonrefundable. I explained the above and he gave me, essentially, a verbal shrug of the shoulders and that was that – no reimbursement, and no recourse, no use of Expedia in the future.
12:30pm
by Liars!!!! on 2020/05/05 22:36
At 11:15pm, I made a reservation through Expedia for a motel room for my son in Escondido, California. Five minutes later he called me to tell me his truck broke down and he couldn’t make it. I immediately called Quality Inn and told them to cancel the reservation. When I asked them to please refund my card - it’s amazing how fast Expedia charges your card!! - they informed me they couldn’t do that as only Expedia could! Within 10 minutes, I called Expedia and was told I’d be refunded by 9am! That was March 22, it’s now April 27,2020! After 30+ phone calls and emails, they have both lied to me over & over! The motel says only Expedia can refund me, Expedia says the motel won’t authorize it, and the manager says they-Expedia-aren’t telling the truth! Now the last excuse from the supervisor at Expedia is that the hotel charged them, therefore they can’t refund me!!!! Many calls to Expedia had me waiting 20-30 min. Only to be discontinued! Most of their phone employees don’t speak English enough to easily understand them and I had to ask them to repeat and repeat! It’s not so much about the money but the principal!! Their website says Free Cancellations!!!This is the most unethical company and I, and all my friends, will never use them again!!!!
Is this FRAUD?
by gamegroomp on 2021/06/17 23:26
I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!
COVID
by dc_power on 2021/07/08 21:38
I recently found out I tested positive for COVID. So I called to cancel a flight reservation that I made through Expedia on Delta. Since it was a basic reservation with no “travel insurance” (what a scam that is) they screwed me out of $384, even though I could prove COVID easily with my test results, and I wasn't randomly canceling my flight. The best they had for me was call Delta who of course after 2 hours on hold said call Expedia. This really shows what kind of company Expedia is. Even in the worst pandemic in 100 years, if they can stick it to you they will, COVID or not. I’ve used them for many years and as they got bigger, they got worse. At this point I don’t see that Expedia brings any value to the table, and I will never use them again. I’m vaccinated and I most likely have the Delta variant of COVID. The effect is like a bad cold, I could probably travel and get away with it. I presume that going forward my situation will not be that unusual. I’ve chosen to do the right thing anyway even at the cost of the ticket, sadly Expedia isn't capable of doing the right thing. Had I booked directly with Delta I could have canceled for COVID. Do yourself a favor, go to the airlines directly cut Expedia out of the picture.
Crooks!!!!
by RebellionFLMZ on 2019/07/25 02:03
I would have left a zero star if possible. My wife typed in the search bar for flights from Philadelphia “PHL” to Atlanta “ATL”. She booked a flight and after printing the ticket she noticed the first flight was from Trenton NJ. She called and explained the situation and they still charged us $109 to change the ticket. She obviously explained that a flight from Trenton should have never shown up in a search from Philly. Not to mention why would anyone park at one airport then return to another? That’s ridiculous! They refused to make good on their search engine mistake. Trenton should’ve never been included in Philly flights. I have used Expedia quite a bit but will NEVER EVER use them again. What happened to the days of “the customer is always right”? By the way they did the same search as she did and saw that Trenton came up and admitted it shouldn’t have. Then the Superviser lies through his teeth and told her “we can see here that you did indeed type in and search for Trenton flights as well!!! Why the hell would anyone flying out of Philly search for Trenton flights then fly back to Philly. They literally lied through their teeth! Dishonest and disgraceful! You should be ashamed Expedia!!!!!! We’ll be using Kayak from now on.
Beautiful Resort
by Olnitta on 2020/01/16 14:28
We went for a weekend getaway to Hilton Head in January and decided to stay at Omni Resort. It was a wonderful experience! Our room was spacious, very clean and the best thing is-it had a kitchenette. It also had two bathroom vanities, separated by one being inside a bathroom and one on the outside of bathroom. Our room had ocean view with a balcony. But the best part was the pools and two hot tubs! The pools were heated and super warm. The outside bar (closed for the season) and bathrooms were conveniently close. You could rent bikes right there at the pool area if you wanted to. In the evenings, we sat by a beautiful built-in gas fire pit surrounded by many chairs. There were a few fire pits through the resort. Also, there were many other activities that you could do for entertaining—large chess in the grass, bean bag toss, etc. A beautiful restaurant was on site as well, even though we didn’t end up eating there. The overall experience at Omni Resort was a pleasure, and we’d highly recommend it.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
CANCEL FLIGHTS!!
by sxa1;4 on 2020/03/13 14:27
I’ve been calling, using the app, filling out forms and no one is able to give me a call back or answer my request to cancel my flight which is today. I understand that with the ban to travel to Europe there’s a surge of cancellations. However, Expedia is deliberately trying to not answer customers by hanging up on them and making us fill out forms for cancellations, which can take up to 14 days. All communications with this company are nonexistent . Been calling since I found out about the ban, even though in their website it advertises that you should call if your trip is within 7 days. I call, provide my itinerary number, places me on hold, and after 2 songs on the line, they hang up on me even before answering. With the itinerary number and date of travel that they ask, all customers who have flights today should have been answered and filtered out to provide assistance. Meanwhile, other flight companies like delta or answering their customers in less than 20 min!!! Never again booking with this company! Lesson learned. I’m sure other customers agree- just look at the comments of desperate people on their social media pages trying to get some assistance.
Canceled flights and empty promises
by Lion out of Africa on 2020/12/16 23:42
We recently book 5 international flight tickets through Expedia on Virgin Atlantic. Virgin canceled one leg of our trip from San Francisco to Johannesburg. The 1st leg from SFO to London was canceled. I received an email notice from Expedia after which I contacted the customer care number being a Gold member for years now expecting a smooth solution to the problem. After multiple calls spending more than 7 hours on the phone and being promised every time that our case is in good hands and that Expedia will send us email confirmation informing us about an alternative solution. I’m still waiting and did not receive any emails with alternative solutions to our canceled flight. The only email I did receive was confirmation of the cancellation of our bookings after my call with a representative today. Very disappointed in the way our case was handled, the empty promises by representatives with no solution to our canceled flight.
Warning!!!
by Gahdlmlf on 2019/12/06 23:22
Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Frontier Airlines selling tickets to destinations that don’t exist
by cox g m on 2019/11/15 17:47
I went through to get airline tickets to Guadalajara Mexico. Through frontier Airlines. Purchased a ticket to fly 1140 P.m. they use third-party third-party for the flight “Volaris.” So when we got to the air had no flight going to Guadalajara. So Frontier try to book flight the next night to go Guadalajara. Same time One day later. Check with Volaris they had no flights The next night to Guadalajara. Frontier Airlines are selling tickets for flights that don’t exist. This was was it a important flight so we can receive grandmas body that was being flown to Guadalajara. So you can see why we are so upset with this problem. Expedia need to re-consider using frontier Airlines. I’ve used Expedia all the time. This experience has been so bad. Right now The way I feel I don’t know if I want use Expedia again. I hope to frontier Airlines sailing practice. And straighten it out or quit promoting flight through Frontier Airlines.
My mom waiting in airport for 6 hours
by foxadolf on 2019/08/19 03:20
We bought a ticket from Orange County ti Evansville with an hour stop in Chicago. First the flight was delayed an hour in Orange County , of course arrived half hour late at O’Hara’s, so the people missed the plane to Evansville. My mom wasn’t informed about this by crew , one of the passengers told my mom about this so he went and found out the next plane was at 9;50 pm . So my mom helped by this passenger was waiting fir the plane but then she was moved to another flight an hour later. My mom was upset because all the wait and changes and the fact that we were waiting at Evansville at 5 in the afternoon according to the ticket we bought . It’s the second time that American Airlines does this uncalled and don’t care about costumer imposition. We were waiting my mom for hours and had to paid taxi for that many hours, we live two hours from airport. I tried to talk on the phone with supervisor he told my mom that was personal , he wouldn’t talk to me . My mom is 73 has to use restroom many times, she was hungry and cold waiting in airport fir more than 6 hours ......now them just told my mom they re canceling the flight again .... wth please a supervisor on any help in O’Hara’s airport
Not able to even SEARCH for a hotel after midnight
by henrypootel on 2019/07/11 04:48
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too. But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in! If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up. Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Never again
by Derekramrod on 2019/05/31 00:53
I kept getting phone calls from an Arizona phone number that I ignored bc I don’t know anyone in AZ. When I called the numbers back, the calls would not go through. I also received emails from an email address that was different from my initial confirmation email and contained a different phone number than what’s on Expedia’s webpage. When I called the number on the Expedia site, they initially told me that everything was fine. But after checking with the airlines, it seems that one of my flights couldn’t be booked bc of missing information. (Missing info was birthday.....that was submitted during purchase and stored in my profile on Expedia). Weird that one flight was booked/confirmed with no issue and the return flight couldn’t be ticketed bc of that. Unfortunately the airline couldn’t complete the booking and I had to call Expedia again for assistance. I spent at least an hour on the phone with Expedia today. And come to find out that whoever booked our flights didn’t have enough common sense to book my toddler in a seat next to me. So I’m still waiting for the return flight to be ticketed so I can try to change seats. Never again Expedia.
Awesome time! Excellent professional staff
by stevfrn4 on 2019/11/20 18:17
Let me just say how fantastic the staff of the Hyatt Centric were! My wife and daughter flew from the states overnight on Delta and arrived at the hotel around 8:30 a.m. Hyatt employee Caleb spoke to my wife and let her know that the room was not ready till a bit later. He was able to work his magic and got my wife and 10 year old daughter into their room a bit earlier than that. I was going to Join them in the morning later traveling from Dublin. Upon my arrival at the hotel I was greeted by Catiana. She was so welcoming and provided me with a warm and welcoming experience. Check in went very smoothly and I met up with my family. During our stay, the front desk was fabulous with directions, tour bookings and general recommendations for the area. The hotel is brand new, and has comfortable accommodations and nicely appointed amenities. I would highly recommend this property to anyone who wants an American style stay in Europe.
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
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