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Expedia: Hotels, Flights & Car

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Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $570* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. *$570 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from September 2013 through February 2014, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates, and selected travel supplier(s). Savings not available on all packages. *Add on Advantage: Terms apply. See site for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Inaccurate
by Fbernal99 on 2019/04/18 15:32
Here I am at IAH terminal E gate 18 but app is telling me I should be at terminal C and my plane has already left. Wrong! I’m staring right at it. Can’t trust this app anymore.
Website is better
by Lajasmin0326 on 2019/04/18 15:23
The website is better, the app limits the filters you can add on your search ! Otherwise good app !
Failed effort to create new account
by klorning on 2019/04/18 14:38
Impossible to create new account with new password.
any discounts coupons
by josmar89 on 2019/04/18 13:52
hey how can i get any discount or coupons to buy flights tickets thanks for the help
Delayed
by Donnys_28 on 2019/04/18 11:31
Waiting on departure pilot stated mechanical error, still waiting.
I would like to see flight durations in the flight details
by Kart2011 on 2019/04/18 05:23
Expedia has been great overall but I would like to see the flight durations in addition to the start and end times (as they are usually of different timezones).
Awesome
by GemWillks on 2019/04/18 02:06
Fast
App is broken
by Tip706 on 2019/04/18 01:44
PLEASE FIX THIS APP. I did the update today and it does not work. It takes FOREVER for my trips to load, and everything isn’t even there. When I click on the ticket icon, nothing shows. This is the first problem I’ve ever had with this app. If I could give no stars, I would. PLEASE fix this issue SOON!
Fake deals
by kyquestkn on 2019/04/18 01:17
Looked for rooms here and every time found for same price calling directly to hotel. Where’s my discount??!!!
Riviera Maya
by Reynosa1010 on 2019/04/17 21:05
Easy process! I like the VIP access
SOS
by fordman24 on 2019/04/17 17:48
Site not giving me ticket prices
Easy navigation
by summit 19 on 2019/04/17 15:33
Sometimes you just want to check something really quick and this is so easy to do
Cancellation Plan is a Rip-off
by Mad Military Mom on 2019/04/17 15:28
Cancellation is a rip-off. You can’t actually cancel you get airline credit for another trip. Since I didn’t know this and booked another trip after canceling one I am now stuck paying for two trips!!! It would have been nice if their customer support told me this while I was talking to them about trips. I am out $1500 unless I travel somewhere else and then it is going to cost me another $600. Two hundred dollars per ticket to reschedule! Horrible do not use!!!
Great, easy to use app!
by SJMBMTY on 2019/04/17 05:48
Really have enjoyed the app. Simple, easy to use and has everything you can find on the website.
Hotel
by Carmele11 on 2019/04/17 04:48
Not user friendly at all. I booked a hotel that I was trying to go back and changed the date couldn’t find it at all. Call customer service it was horrible
Not worth it
by hdkdgs on 2019/04/17 01:24
Don’t trust their insurance for the site.
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by Revenge53 on 2019/04/16 22:59
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PAY EXTRA FOR SEAT SELECTION BUT NO LINK TO CHOOSE IT?
by Eephoto on 2019/04/16 22:08
Pay an extra $108 for seat selection? And then there is no place to choose the seat? How do you know you are guaranteed the seat you want? And no information explaining where the seat selection is and or how to choose it.
TERRIBLE!!! TERRIBLE!!!
by EXPEDIA IS NOT GOOD on 2019/04/16 15:32
ABSOLUTELY NOT NECESSARY WAIT TIME ON THE PHONE/EMAIL IN TRYING TO GET REFUND FOR ONLY ONE NIGHT SPENT AT HOTEL WHEN TWO WAS BOOKED. I’VE BEEN AT THEM FOR ALMOST A MONTH. THEY KEPT SAYING WE ARE TRYING TO CONTACT HOTEL, WHEN ALL IT TAKES IS ONE PHONE CALL AND ALL THEY NEEDED WAS CONFIRMATION THAT WE DID INDEED STAY FOR ONE NIGHT. RIDICULOUS FEES YOU PAY THROUGH THE PRICE THEY ADVERTISE AND ITS NOT FEES FOR HOTELS BUT EXPEDIA ONLY. BOOK THROUGH MOTEL DIRECTLY INSTEAD OF THIRD PARTY, LESS HASSLE AND YOU KNOW EXACT CHARGES!!!
Pop ups
by MaximusMac on 2019/04/16 11:14
Expedia allows popups when checking reservations.
Love Expedia
by denjean5775 on 2019/04/16 10:43
I always get the best deals for cheap
Complaint
by VictoriaLeDe on 2019/04/15 21:42
SAS charged me $240 for 2 bags whereas Expedia wrote First bag free as I chose my flight
Cruise Suport
by JakeCP12 on 2019/04/15 20:10
Would really like to see cruise support on the app instead of redirecting to the website.
I really like it!
by skylight26 on 2019/04/15 15:10
I’ve had this app for over 2 years and for me it works really well, easy and fast too book. I definitely recommend by this app
First time using the App!!!🙌🏽
by mangolé18 on 2019/04/15 14:02
It was really easy and fast to book my flight I am looking forward to using this site again 👍🏽
Such a good simple app
by Migys girl on 2019/04/15 04:44
Very simple to navigate!! Always find the best trips here! I even got an Expedia credit card to earn more points !!!
Booking issue
by Mr, Obama on 2019/04/15 02:04
3 times I have tried booking a bundle flight hotel deal. All 3 times it charged my account but doesn’t go through. I get not confirmation number and they have 0 records of the trip being booked. I am so frustrated with this experience.
Unable to Confirm Your Reservation
by What Would Jack Bauer Do on 2019/04/15 01:24
Now on my 5th attempt to reserve flights for a summer vacation. Keep getting this message to “wait a moment and try again.” Highly frustrating.
Easy booking.
by traveler from Arizona on 2019/04/14 22:08
Nice hotel for the price. Next to IHOP. Double beds not full queens. Clean. Next to the Hwy but did not bother us.
Easy
by Razngrl on 2019/04/14 18:43
Expedia is expedient!
Busy life
by nhyukgf on 2019/04/14 17:19
I love how easy it is to book thru Expedia and the deals r spectacular.. u make travel fun!
Efficient Expedia
by JPD082086 on 2019/04/14 11:45
This site is 5 stars for a reason you’ll always find reasonable flights.
They block haiti
by justdoitmannnn on 2019/04/14 05:32
I will never use them again. Racist fcks.
Taxes not included 🧐
by alerodarev on 2019/04/14 04:27
I had to pay the taxes at the hotel, I thought that all was included! 😕
Expedia help
by BirdieBarnett on 2019/04/14 04:24
I don’t travel as much anymore but being a 76 year old senior I’m very appreciative of their help & it is uncomplicated.
我要好好休息
by 张裔艳姐姐 on 2019/04/14 04:00
妈妈我要回台湾
Nasty hotel
by savayiah on 2019/04/13 23:32
The hotel I just booked is nasty. Baymont in Chicago is gross. They don’t have no towels and the ones they do have are dirty. The beds only have sheets. It’s bogus.
Disaster
by magdalena316 on 2019/04/13 22:38
Never a fkn again ever in my life so much bs had me going back and forth my fifth time to the store I swear I won’t get the rental m so disgusted by the employees that work their only one man was kind to help n he cldnt make it any better but to smile n help all he cld or get my money back he said thanks for nothing
Credit Card Declined
by Hartzy1 on 2019/04/13 21:58
If you book longer stays, the Expedia credit card doesn’t work and you have trouble checking in!
Poor customer service
by brandondixon15 on 2019/04/13 21:40
I used Expedia exclusively for the past year. My last booking I purchased a plane ticket and the travel protection for the additional cost. I then had a Lasik eye surgery check up scheduled the same time as my flight, thus I called Expedia and ask for my flight to be changed. Expedia denied my request and said to call the airline and the insurance company. I did both and was told to call back Expedia. Then Expedia rep told me to file a claim. I asked at least for Expedia credit toward another flight and was denied that as well. My money is gone and I will never use Expedia again. Use them to find a flight but book directly though the airline!
A thousand thanks
by Robyn De on 2019/04/13 21:29
Have always received the best service from Expedia! Feel like the customer service and niceties make it feel like home. A thousand thanks!
Ok app but customer service is horrible.
by deniseyang1 on 2019/04/13 18:59
I booked ALL my trips through Expedia. But I had one small problem and contacted customer service and had to call 3 times and waited in total over 3 hours and on the last call, they hung up on me without giving me a confirmation email that I needed. From this last experience, I doubt I will recommend this app to anyone. Hope u guys don’t ever make any mistake while booking.
Expedia
by Raine1102 on 2019/04/13 17:58
LOVE EXPEDIA, they are the best
The trip from hell
by A.M-W on 2019/04/13 16:36
My husband and I plan a trip to Cancun this is our 17 trip n 27 yrs to Mexico. We love Cancun this was the first time to every book with Expedia. The day I called n booked the trip , I waited for my itinerary to come to my email ,it took over 10 hrs almost everything I had said to the Booking agent was incorrect our names on our passport and drivers license and a couple key other very important information was incorrect . so I had to call back again and speak with a manager that was before the trip. I’m a Handicap person .I have to have wheelchair Access at the airport. When we arrived in Cancun we had set up a shuttle to go from the airport to the hotel with the Expedia. They told us to go to gate 15 to get on our Shuttle to go the moon palace golf n spa. when I got there I get out the wheelchair, The Expedia worker couldn’t find my name . I found my name on a piece of paper myself he said you’re at the wrong gate you have to go to Expedia gate 45. By the time I get to gate 45 from 15 ,I was in excruciating pain. The guy there told me I had to go back to 15 we played this game and I gave him my phone with my itinerary number on it he deleted it and said to me I’m sorry . He said you can wait here it should take about 30 min. He don’t know what time the shuttle would be ready to take us but you can just stand here and wait . Finally We arrived at moon palace the driver took us to the Wrong side of the hotel area We had to get out the back of the van then get back in. Work for me I’m n pain. .. We finally arrived at the check-in desk to get our room .We were about to walk out of the hotel to get n the golf cart to take use to our room which was on the second floor. No elevator And a gentleman walks up to my husband In said you’re not following protocol my husband said what are you talking about I’m just trying to get to my room my wife is exhausted and the gentleman that worked for the moon palace told my husband in a very loud voice no need to be rude to me. My husband said we just wanted to go to our room ,my wife is in pain and she needs to lay down the gentleman stepped towards my husband again and said why are you talking to me rudely. We walked away,We get to our room which was a very nice room wanted to order something no menu no one had told us you have to order off the TV , we called the front desk n tried to order off the TV the TV was off-line it took quite a while for someone to come upstairs and set it up an show us how to work it . my husband went to take a shower he said we did not have warm water. It’s cold. We don’t take cold showers at home an we are paying to take one. The next morning I wanted to take a bath . I call down to the desk they sent up a lady from house keeping n she going to show my how to run water n a tub it was still not warm. She could talk to me very clear about the hotel n her kids but could not speak good English when I asked about the water temperature . After my husband returned from the gym and I had taken a cold bath we went down to the beach bar we were told we couldn’t sit n this Area it was for VIP guests only and the gentleman was very rude he stated to us you have to take your drinks n move on and if someone comes and want to sit down you will need to move .we went to see the manager Reyna . All she said was she would check into things. No help. See sent up a few chocolate balls n a plate of cheese n lunch meat neither myself or my husband eats lunch meat or cheese or chocolates. we can get those in the lobby anytime we wanted them . You can leave message on my phn to pay $200 to go over to the grand moon palace for a day but you can’t send someone to fix the water temperature. My husband wanted to go paint balling they said he couldn’t do that ,mind you this was not a cheap vacation.I don’t care about the price to stay in luxury .But when you are treated like we were treated it’s unacceptable . Expedia has giving me a run around it was $21 Charged to our room for food at checkout the hotel manager said they would take it off I called my credit card company when today n the hotel put the charge on our credit card. I’ve spoken with four people from Expedia . They want to give you a $200 Credit they even changed our return flight we were supposed to return home Saturday on American Airlines at 4:39pm. I received a email on April 5 around 11 PM and our flight had been changed to Delta Airlines it was due to leave Cancun airport at 2:35pm.The morning of our check out maintenance called our room and knocking on our door to turn the hot water on. Everyone thinks when you say the word I’m sorry it fixes everything it does not this is the worst experience I’ve ever had on vacation and our first time going to the Riviera Maya and Expedia is not handling this very well it’s been a week I’ve spoke to two managers and talked to 2 booking agents and Expedia $200 is not acceptable on another trip with Expedia how do I know we won’t be treated the same. Yesterday on April the 12th they told me to contact the hotel myself a manager with Expedia , Alan . I’ve also spoken with Shirley ,Roger and Krista from Expedia since returning back from the moon palace in the Riviera Maya. Thanks for listening my Itinerary # 7417294963204 A. Walker
No number to call
by mago186653 on 2019/04/13 14:35
Not good can comunicate with no body
Cannot trust the reviews!
by JerryL'Etang on 2019/04/13 14:09
I stayed in a mediocre 3 star hotel. I left some positive feedback and some negative feedback. Overall my conclusion was the hotel was overrated and poor value compared to options in the town. I then looked at my review and it was immediately changed to 4 stars and only the positive comments were shown. This was immediate so it is obviously algorithmic and not a human scrubbing. Very disappointing Expedia and I have been a faithful user for years. I just couldn’t understand the positive ratings for the mediocre hotel and now I do. I will try other rating sites from now on. This is a violation of customer trust.
The app won’t open
by Memish227 on 2019/04/13 10:17
The app flashes a yellow screen and then exits out. Redownloading and restarting do not solve the problem.
iPad Expedia is Awful
by brianj52 on 2019/04/13 08:56
I use Expedia quite a bit for making travel plans. The full version of Expedia on a laptop works very well. However the iPad version is horrible. The layout of pages makes no sense. Often times the boxes and buttons do not work. If all you want to do is check your flight time, It may work but if you need to enter any data it is extremely frustrating. The web designers for Expedia could do a lot better!
Service
by Richantwest on 2019/04/13 06:47
Excellent App
Always books different rooms
by asdlygvem on 2019/04/13 04:34
I have used this app to book rooms 3 times throughout 3 months and every. single. time. Switched my single bed room to a double bed room. You hit ‘confirm booking/reservation’ and no matter what type of room you are looking at, the Expedia app will book a double.
Terrible customer service
by jdnanakabdvahans on 2019/04/13 04:07
I booked a room at scenic inn in Branson MO, which I booked of reserve direct.com. I received a call my very first night staying here from brick house hotel saying that they had received a reservation from Expedia at their hotel. I never booked this hotel or even showed up at it but they charged my card for an authorization hold somehow. I called Expedia customer service and the representative showed no concern and did not try to resolve any issues I was having. All he recommended that I do was call my bank who not be guaranteed to give my money back. It wasn’t until the hotel manager said they would get the charged reversed and make sure I would be charged for the hotel that I was satisfied. DO NOT CALL THIER CUSTOMER SERVICE NUMBER BECAUSE YOU WILL NOT RECEIVE THE HELP YOU NEED!!!!!!!!!!!!!!!
On hold for an hour with no resolve
by Fordknut90 on 2019/04/13 04:00
Booked a room through Expedia website for a room that slept 3. Arrived at the room at 9:30pm to find out it was a room for two. Called the helpline to be put on hold for 45 minutes to be told that they couldn’t help me. Hotel had 1 room that had two double beds but I was going to have to pay the difference. Didn’t think that I should have to pay the difference when I didn’t mess up the reservation. After 45 minutes, got sent to a supervisor who then put me on hold again. Finally the actual hotel helped me out and didn’t charge me a thing. So I sat on hold in the lobby for an hour for absolutely no help from Expedia help desk. Never again..
What good are the points?
by mdpdance on 2019/04/13 03:06
I have spent $2009 with Expedia this year. That has garnered me over 3000 points. Which it turns out only amounts to $20 worth of value. Not sure why it’s worth it to continue to book on Expedia.
Appreciation
by Roberts Voice on 2019/04/13 03:03
I appreciate feeling “taken care of” when traveling through Expedia!! Traveling can create the most confident people to get tense, worried, and frustrated. I have experienced this many times in my travels. But... I feel better when booking through Expedia. 12 or more years ago, I was visiting Las Vegas and had booked a flight to Boston. I received an email that I had an e-ticket and can check in without a paper ticket, this was all new to me. I went to board the flight and the attendants, working at the gate would not let me board without a paper ticket. The confusion was causing a panic for all of us. They would not let me board the flight and I had to be in Boston!! The only answer was to by a ticket at the counter and by the only seat left that was in first class. They were about to close the door, I purchased the ticket for $900 and flew to Boston with knots in my guts. I am not a rich person at all. The next day I called Expedia and they explained that their system had just started E-tickets and caused the confusion. I received a refund for the first class ticket. Expedia is First class!! Since then i have traveled to different countries across the states and ALWAYS feel confident that Expedia “has my back”!!!! Thank you.
No customer support
by annoyedTraveler82 on 2019/04/13 02:00
If you fat finger a non-refundable booking, you are out of luck. You can only deal with them by calling an offshore call center where people tell you that they can cancel it for you but you still have to pay in full. If you have big fingers and a small phone do not use this app.
Needs ability to search for multiple rooms
by dagger1313 on 2019/04/12 23:59
Pretty decent app but ultimately I have to book on the website because I need two rooms, not just 1 for our family. It seems like a simple addition to add the ability to search for two conjoining rooms.
Better Fares
by Heliskier on 2019/04/12 23:28
Always cheaper than booking with the airline
Find reservations
by V. Kanski on 2019/04/12 19:49
I booked through Expedia, however I can find it. It would be nice if bookings automatically attached to the app regardless of where I book trips.
Amazing offers; always
by Samiulla Bandarkar on 2019/04/12 19:07
Expedia Consistently gets us the best offers for flights and hotels. We always rely on Expedia for our travel plans.
Love Expedia!
by anotherlostsoul on 2019/04/12 17:21
Very good prices if you buy in advance. Web site is easy to use!
Awesome place to stay in Paris!
by pick this place! on 2019/04/12 17:18
It’s close to everything and very safe! It’s right next to an embassy so there’s an armed guard on the street next to the hotel at all times. The staff was very knowledgeable and helpful. Clean, spacious rooms - we got an automatic upgrade to a junior suite which was awesome. Breakfast is not included but can be purchased if you choose but there’s a bakery really close by where we stopped each day for fresh baguettes before starting our day. This is so close to Champs Elysees so there is no shortage of places to eat, shop and catch transportation to wherever you want to go around Paris. Highly recommend!
Room was perfect!
by GiaGiGiMia on 2019/04/12 16:52
Yes, PR is still suffering a bit from the hurricane. Have some compassion. Some of these reviews are inaccurate. I don’t know what some of these people expect after a hurricane completely wiped out everything. This hotel is not for high class snobs. It has everything you need and a spectacular view! It’s literally to die for! Clean towels and sheets. Room was clean. AC and water worked great! There is a door man there 24/7 to let guests in and out. A hotel clerk is probably there from 9am-6pm. Angel checked us in and it was a breeze. It was very nice. Roque let us stay a couple hours after check out due to our flight time. I appreciate the hospitality and understanding. We had an amazing time and this place was perfect! I would definitely come back and stay here and recommend to all of my family and friends! Until next time!
I booked a trip. I’m still waiting on Itinerary
by V Dove on 2019/04/12 15:35
I have never had any problem before. I am going to cancel this trip.
Best
by Om Sarg on 2019/04/12 15:07
The best and easy site to book ever. I’ve been a member for long time and I love it!!!!
Booking Issues
by 1111👍🏻 on 2019/04/12 14:43
The app is good but, when you try to book gives you problems booking once you can book the price elevates $100 - $200 more..... This is all a scam....
Good value
by Latindude70 on 2019/04/12 03:09
If you are looking for lively atmosphere, it works! Rooms are not equipped with double panned doors and music can be heard in any room, unless you request the ocean view rooms, which seem to be quieter. Food is ok, but not what the Dominican Republic is about, or, offers in other resorts. Its a good value hotel and employees are friendly, not bad for a short stay
Ronald trip
by reefa39 on 2019/04/12 01:51
Best airplane flight I can go on
High quality service as always
by springguests on 2019/04/12 01:35
Staffs are very friendly, room is big compared to other similar hotels. A little noisy from highway traffic, also my weekend stay had some guy be very loud in the middle night, appeared to be high after party.
Convenient
by Specialvee on 2019/04/12 00:27
I’ve been using Expedia for years to plan my personal trips. Having a one stop shopping for the plane, the hotel and the car rental is the best.
Use it or lose it airline tickets
by Mastantone on 2019/04/11 23:51
Don’t book with Expedia...the sell tickets you cannot make any change...
vdry terrible cannot change language, worse than app
by 都是先骗5星 on 2019/04/11 17:31
vdry terrible cannot change language, worse than app
Bang Bang!
by Alodiggy on 2019/04/11 17:15
Recommended for all your trip needs!!
Terrible customer service
by chelsealeed on 2019/04/11 13:38
I’ve booked through Expedia before and seem to have no issues. However when I booked a hotel and had to cancel less than 24 hours later, I was told the hotel was keeping a weeks worth stay from me. I chose to pay now so I didn’t have to worry about paying later. No where did it say anything about keeping my full deposit which equals a weeks stay at the hotel. They said they advocated for me and the hotel said no because of our reasoning. I never gave anyone our reasoning for canceling because it was personal. So Expedia made up a reason and the hotel declined our request. Never again will I use this app. We will continue to use other booking sites.
Worst of the worst
by Mark_Marzok on 2019/04/11 07:22
Customer service representatives r so rude and not helpful at all. All trips r over priced. I could have got the same trip cheaper with Kayak or Booking.com or Trip Advisor. I had 6300 points have been pending for 35 days and today just completely disappeared of my account. It’s just so ridiculous. Will never use it again.
Easy
by Kadence's Mommy on 2019/04/11 06:35
This app is very easy to navigate. I love the simplicity of booking and cancelling my trips.
Stop pestering me
by Bwhittet on 2019/04/11 03:47
I’m having difficulty navigating and you Rate me pop up keeps getting In the way. So yeah 1 star.
Great tool for travel
by SueFromDenver on 2019/04/10 23:04
Unlimited hotels as well as auto and flight selections. We have been very pleased working with Expedia the past few years!
Multi city Trips
by Alohaondago on 2019/04/10 22:54
Aloha We enjoy traveling and using your apps before,during our trips but we like to do multiple destinations and modes of transport to vacation. Unfortunately the app is useless and website makes you input every step one by one and it takes forever. You must purchase each step so if a issue arises it’s very hard to adjust. Keep on booking! TY
Itinerary
by hskrlee on 2019/04/10 22:12
Why doesn’t this app have a heading on top which states Itinerary? Have to click around everywhere to find it! Why can’t you put your name, email or whatever in if you don’t have itinerary number to find it. 24 hrs to get an email after you changed itinerary.
Not to good
by all nikenamestaken on 2019/04/10 17:39
I have tried 4 times to change my name as it should be. I have spoke to a representative and tried a n my own but still wrong. So the ticket gets made to the wrong name. That’s a problem at the airport as you might imagine. 👎
Amazing!!
by jennnaeveee10 on 2019/04/10 15:39
Thank you for always helping me to booking my amazing vacations! Living my best life with all my travels!
Excellent Expedia App
by jrw1969 on 2019/04/10 13:21
I use this app every time we go on vacation! It’s fabulous! Everything at your fingertips.. reservations, flight info, even sights & tourist attractions in the area you visit!!
Home rental
by Swaggy pancake on 2019/04/10 11:56
Very nice and reliable home rental options from 1 person to family of 5, so nice to be home away from home.
Privacy concerns
by farfromreality on 2019/04/10 06:34
Misuse of customer data
Won’t stop asking me to write a review
by Dudsterjcjcjcj on 2019/04/10 06:22
There I did it
Almost Cancelled
by Storng Woman on 2019/04/10 05:10
Representative France was amazing, just very professional and helpful. She eased my mind to the point of me deciding not to cancel my trip. She gets a rating of one million stars. A beautiful soul.
Not a fan
by Abbss14 on 2019/04/09 23:27
I’m new to the travel world since I’ve finished college and always heard good things about Expedia. Yet they charged me $130 just to make a reservation for one night at a hotel. That’s not including the price of the only hotel I could find available. Will not be using again. Hope the rest of y’all have better luck than me.
Cancel
by jacween on 2019/04/09 20:22
Trying to cancel car reservation and it just spins for days and doesn’t cancel. Called and waited on hold 1 hour before giving up
Thx to Carlos & Jose
by mljlf on 2019/04/09 18:25
April 10th flight was going to be a nightmare out of Denver with winter storm and high winds approaching my Denver to Billings take off at 8:37pm. My anxiety level dropped drastically as Carlos did the foot work to get me out of Denver before the snow started then Jose took over the final details as United had given the ok to change without additional cost. Getting to Billings so my brother in law could get to Seattle for a funeral while I helped my take care of my sister was in jeopardy. I thank you both for doing a 5 star job and Expedia for going to bat for my travel needs.
Great app
by Gasg on 2019/04/09 17:47
I can quickly access my itinerary and book trips
Difficult to impossible to get refund!
by MFSNJ on 2019/04/09 14:04
Expedia lacks in customer service and make it impossible to get a refund
Howard Johnson Wyndham Tampa stay
by FBates on 2019/04/09 13:37
The hotel is nothing like the pictures on the web site. Room was not clean bed didn’t have a blanket on it. The towels rack in the bathroom was falling down. The refrigerator freezer had not been defrosted. There were spots on the rug. The dresser drawer were missing handles and had scratches on it
Good
by Dub0 on 2019/04/09 12:10
The best for reservations
Expedia only good for one user
by Coocoocachooooo on 2019/04/09 11:29
I have had multiple issues with this app when trying to buy tickets for my spouse or family member alone. When booking through the app, I have tried to book a flight for someone else in my family and the app will automatically book the flights in my name even though another name was selected. It’s a hassle to go through the process of canceling a flight because the app reverted to the user settings automatically.
Can’t cancel
by happygal1267 on 2019/04/09 02:11
I’ve tried everything I can imagine but I can’t cancel my reservation. This is the second time when booking on Expedia. Will not ever book anything through them again.
Operation
by docjtoday on 2019/04/08 23:11
This ap is very difficult to maneuver through I can never get my check in bar code
Disappointed
by tkmolver on 2019/04/08 21:27
Tried to book flight for 2 passengers but only got 1. When I booked the second passenger the price was raised. That wasn’t fair!
Using Expedia app
by Larscar on 2019/04/08 21:14
Very bad input info and it says not there can’t see trip or change. Have to use text to do the work. Booking.com much better
Good app
by matias_ps on 2019/04/08 19:37
Good app
Appreciation
by Roberts Voice on 2019/04/13 03:03
I appreciate feeling “taken care of” when traveling through Expedia!! Traveling can create the most confident people to get tense, worried, and frustrated. I have experienced this many times in my travels. But... I feel better when booking through Expedia. 12 or more years ago, I was visiting Las Vegas and had booked a flight to Boston. I received an email that I had an e-ticket and can check in without a paper ticket, this was all new to me. I went to board the flight and the attendants, working at the gate would not let me board without a paper ticket. The confusion was causing a panic for all of us. They would not let me board the flight and I had to be in Boston!! The only answer was to by a ticket at the counter and by the only seat left that was in first class. They were about to close the door, I purchased the ticket for $900 and flew to Boston with knots in my guts. I am not a rich person at all. The next day I called Expedia and they explained that their system had just started E-tickets and caused the confusion. I received a refund for the first class ticket. Expedia is First class!! Since then i have traveled to different countries across the states and ALWAYS feel confident that Expedia “has my back”!!!! Thank you.
Horrible customer service!!!!
by Veronica Rubio on 2019/03/12 17:30
I booked the GSR hotel in Reno through Expedia last night. The rate per night was $116 plus taxes. After I selected that room it gave me the option of paying up font with not cancellation and the total will be $281 or pay later for an amount much larger. I selected the $281 and paid with my credit card. I received an itinerary confirmation and I noticed I was charged $451!!!! I called right the way and I was on the call for 1h 9m. They passed me around, put me on hold multiple times and didn’t solved the issue. I even provide them screenshots I took showing the $116 rate on my computer!!!! At that point they told me that rate was for a different account, which I provide the right information for “that account” and they told me that the only thing they could do is reimburse my credit card.... and it will ONLY take 5 business days to get my money back! That’s just fantastic! At that point I asked to talk to management and they told me they only work until 5pm. I ask to transfer me to their voicemail mail, he told me he could do that. I asked to be put though a survey so I can share my experience and he said not to that too. I finally ask for his full name and I got “Luke” and I asked for the last name and he told me “they don’t give last names”. That was far THE MOST FRUSTRATING customer experience I ever had. At this point I will not been using Expedia ever again for my travels. And I’ll make sure to share my experience with friends and family.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
False Advertisement
by Selise33 on 2019/02/01 04:33
I have used Expedia for a long time and have never had an issue until my most recent booking. I’m appalled at the lack of customer service and the false advertisement. I booked a morning flight which the airline then cancelled. Expedia offered to put me on an evening flight in which they sent an email stating “if this does not work for you, please contact booking so we can accommodate you”. When I called I was told because I booked a basic economy flight that I would not be able to choose a different flight unless I paid the fees to change which would have cost me $200 more. When I asked why I was sent the email with the offer to change, they told me they didn’t know why I was sent one with the option to change my flight however, it was sent to me to let me know my original flight had been cancelled. This makes no sense to me, my last trip I booked economy through Expedia my flight was delayed by 1 hour and they allowed me to find another flight. I then needed to change the credit card on file that was used to reserve my hotel, I was told I could not change it unless I cancelled and rebooked. I then asked if they would honor the same rate I booked which they told me no and that the hotel was sold out. When I called the hotel directly, there was no issue to change the card information. I’m not sure what has happened within 4 months time, but I will no longer book through Expedia.
Scammers with terrible customer support
by anirudh612 on 2018/08/30 22:50
Tl;dr - contacting support through the message option in app or website doesn’t work, phone customer service is unhelpful and they never get back to you. Scam! Background: I had an issue with my car rental in a different country where the rental agency did not honor the expedia booking because I had booked the car for one more day than I needed it , they forced me to make a new booking and pay again. At the time I could not contact Expedia as I did not have working phone service in this country so I ended up making a new booking. I have been trying to contact Expedia by their in app message option, website message option but they never got back to me. When I called them they had no trace of the messages that were sent through the website and app so it clearly doesn’t work and all messages just disappear into ether. Phone support has been unhelpful, I called them 2 days ago for the $560 refund of the original booking amount, they bounced me around a couple of times, finally said they will try to negotiate some refund with the rental company and get back to me in 48 hours. Not only did they not get back to me, I have received no confirmation of even a ticket being created. Even after spending $10k on travel this year through expedia, I have received horrible customer service. Needless to say, I’m never using it again and taking my business elsewhere.
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Problem with flight date.
by Xiomy sweets on 2018/08/24 03:55
I used Expedia last year to book my car, hotel as well as my flight to Puerto Rico and I loved it I can’t complain. However this year I decided to go over my brother in law who loves to book through the flight Airlines themselves to avoid problems and decided to book through Expedia. I looked for the flights I wanted and called the agent to inform what flight information I was interested in. They were very nice, I also confirmed that my flight was from August 21 to Orlando and coming back on the 27th I informed I’m going with family and we rented a villa and the lady helped me find the tickets got my information and I paid. I quickly glanced at the confirmation email and I though everything was great. Well a couple a days ago I look at the flight to print out the information and have realized and error was made. Instead of the 27th on the return ticket we have the 28th. When I called the agent in Expedia they told me there was nothing they can do and a fee of 200 per ticket was going to apply if we did any changes. Now I’m in Florida and the room that we have at the villa is up to the 27th. On the 27th we will have to find another hotel for me and my 2 children so we can spend one night. This is not easy to do. I’m not happy. I think next time I will listen to my brother in law.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
So Disappointed
by CindyAcosta17 on 2018/03/31 22:53
I booked my bundle trip with flights and hotel. They sent me a confirmation email and was charged but about an hour later I received a call by an Expedia agent telling me I had to pay an additional $280 for my departure flights because they were going to be cancelled otherwise. I tried to reason with them for about two hours that it wasn’t fair and they should honor the price but they insisted I didn’t have a choice. Finally, I tried to cancel my trip because I felt so dissatisfied with their very dishonest and unprofessional services so they threatened that I would still have to pay a total of about $1,300+ in penalty charges if I cancelled. I couldn’t believe this was happening and since I didn’t really have a choice in the matter I paid the extra money. It was honestly really sad.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Not great search engine or bundling options
by Shadzs-Cub on 2019/01/10 22:24
I travel A LOT and many of the places I travel to do not have an airport near by so I have to fly to the closest airport, rent a car and then book a hotel 2 hours from my airport. Unfortunately, the best way to get deals on Expedia is through booking all these items at the same time. The bundle deals never let me put the area that I need for the hotel. It always tries to put me in a hotel close to airport. Also, I have accidentally booked two flights at the same time. There are no safety measures or alerts in place to warn you like “Warning, you are about to book two flight at the same time.” Expedia of course did not give me my money back for this mistake despite being a VIP member as I called about it 24 hours after I booked. Overall, I think the idea of Expedia is great and it’s very convenient in a lot of ways but It has been very tedious and annoying to get good prices easily since I travel from place to place. Otherwise booking for one full round trip vacation is super easy and great. Just booking one way to one way to one way is incredibly difficult
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Terrible app
by DeeTee576 on 2018/09/28 20:38
Finally i found something that was much more worse than the customer service of expedia, it is their app. It didn’t allow me to login into my account saying that limit exceeded on the first time itself. I verified my login details and tried logging in again and the message was popping up there again like your ex-gf without any mistake of yours. Moreover the app crashes more than the shares of the company in which you invested hoping to get a profit out of it. Also never go for their insurance plan unless until you have cancer or are planning to loose your leg, remember loose your leg and not hand. Because if you loose your hand you are still capable of taking a flight and wouldn’t refund. I obviously didn’t read their 5 page insurance terms and conditions and simply bought the plan. But i learnt that they were simply interested in making money and the insurance was just a scam. According to them IF AND ONLY you have an extremely serious medical condition that makes it impossible for you to walk, you cannot even file a claim.
Be very careful booking with certain airlines on Expedia
by kdwokc on 2018/05/24 21:15
I recently booked a flights for me and my husband to LAX on Expedia with Frontier Airlines. Now that I have purchased this ticket I find out that Frontier penalizes customers who book their flight with Expedia. If you don’t book a flight directly with Frontier, you have to pay substantially higher baggage fees. These fees are unfair. You even have to pay for a carry on bag. These fees were almost half of the cost of the flight. I’m stuck now having to pay those baggage fees, since my flight was non refundable. There were other flights I could have chosen, but since the Frontier flight was the best price, I chose it. Beware. I have another flight with America Airlines and baggage fees are the same no matter where you book the flight. Just a warning to future customers. I will never fly with Frontier again, thru Expedia or directly with the airline. That’s a shady way to do business. And it took me over an hour to even talk to a human being at Frontier.
Where I always book.
by 007girlpwr on 2018/03/08 06:26
I always go on google flights incognito to gauge prices and then I look at Expedia and usually prices are about the same. Prices do vary by when you’re booking and what day of the week you book. I just keep checking incognito so the cookies don’t mess with the best possible prices. In the end I always book with Expedia. I’ve never had problems. It’s reliable and all my booking info is in one app even flight changes like terminal changes while you’re at the airport are very useful. Also you can access your info even if you’re offline, you’ll get the last update that was available. I use this for hotels and their bundles look great but I have never tried it. They look convenient. Not a bad app to have when you’re booking trips.
Careful with 3rd party
by Desiree1955 on 2019/02/01 17:46
Have used Expedia many times but our first Time having a problem Expedia was a nightmare. Stayed on hold over an hour just to be told that they could not contact the hotel that we were going to be staying at. But they would reach out to us in 48 hours. We just needed to add a person to our room. But because it’s a third-party you cannot do that directly with the hotel. We called Expedia they said they couldn’t reach the hotel. I hung up called hotel directly. They offered me an upgrade for $10 a night we took it ( included a pull out sofa, larger room$. No hassles no big cost no drama and I had an answer in five minutes. Expedia failed us. If I would’ve waited for Expedia who apparently do not have a good relationship with the hotels or did not actually call them, we would not have gotten what we needed (we were departing within 24 hours and Expedia knew that). I also bought the insurance ridiculous. Don’t buy the insurance it’s a ridiculous coverage read the reviews very informative.
App
by SarahtheReviewer22345 on 2018/01/27 00:23
This review mostly centered around the app. I did take a successful trip through Expedia last year and was happy with my flights and hotel. However, I cannot see my future booked trip in the app. It will not load. I’ve tried updating the app and I have a new phone so it shouldn’t be acting poorly. Please fix this bug. Also I will say we had trouble with the website when we booked this year’s trip and I had multiple pending charges on my credit card. But I called customer support and was helped. The lady assured me the erroneous pending charges would be cancelled and they were. So I think the main troubles have been with the app and website. My advice to those complaining, learn how to really read ALL the text that is listed for a hotel. And if you’re not sure of amenities, call either the hotel or Expedia before you travel.
Good app, could be great with one easy fix
by pg1000 on 2017/11/03 14:36
I found a good hotel in San Francisco for a good price. But the app does not give good control over the geographical distance included in the search. The filters don’t let you specify a distance range, and the entries, when you call them up, show such a tiny map that you can’t tell where the hotel is in relation to your desired destination. Wasted time reading about hotels that turned out to be 25 miles outside the city! They let you name nearby municipalities/neighborhoods to narrow the search, which is probably part of their attempt to handle this concern. But of course, I’m not going to recognize any of those names because, (surprise, surprise), I’m a visitor traveling from out of town. A simple distance filter, and simply to display the distance from your desired city on each record, would help so much.
Like having a personal concierge
by AK10R on 2018/11/02 04:09
I have booked several trip by bundling and last minute stays in the areas I’m in. There are many sites for doing the same thing. What has impressed is that when I have a issue I just call Expedia and they fix the issue. I had an issue with a airport pickup by a hotel that did not have a pickup as late as I got in, I called Expedia, they put me on hold then told me that the hotel would pick me up...and they did. Next I had an issue with a rental drop-off where the rental company would not answer my call because they were closed on Sunday, I called Expedia and they took care of it. Last I called with a app issue when I want to add my travel to a trip my wife already booked with Expedia, they found a way to package the trip saving me $$. Thanks Expedia.
Worst Experience with this company EVER!!!!
by Holly Groenenboom on 2018/12/20 02:42
Will never book anything with them again nor purchase the travel insurance. Expedia and the insurance company are both scamming with each other to keep from paying for a lost night of hotel stay of our vacation due out flight not being delayed and us flying out the next day. Expedia told the insurance company they already reimbursed for the hotel stay. Which isn’t true. I asked the insurance company to provide me with the date I was supposedly reimbursed but was told they didn’t have a date. They were just going on what Expedia told them. I’ve been fighting this battle since the end of October 2018. They owe me for transportation from the airport to where we had to spend the night also. But are also refusing to pay that. So, please beware of the insurance, it’s a total rip off. You pay for it and they do nothing. Then Expedia lies so they do the insurance company doesn’t have to pay anything. Don’t book with Expedia if you don’t have to. Go with Travelocity!!!!
So easy, quick and convenient. I love it!!
by Elainap3 on 2017/09/27 20:25
I just booked a hotel through the Expedia app for the first time and I have to say what a quick and easy transaction. And the best part is I actually called the hotel directly before I booked the room to ask them how far the train station to the city was from the hotel and figured I may as well book it directly through the hotel but when I told them the price that I got through Expedia I was told to book it through the Expedia website/app because the price that I got was much lower than what the hotel rate directly could give me and Expedia offers the option to use a credit card to hold the room but pay at check in and I can cancel up until the day before. I'm going to use Expedia from now on!!😁
Don’t book thru Expedia!!!!
by Sonnenschein75 on 2018/07/17 17:54
So this has happened to me over and over again. With flights and hotels. When you book directly thru Hotels and airlines they can make changes easily to your reservation and if you have any emergencies they even accommodate you despite their cancellation policies! NOT so when you book thru Expedia!! Over and over I have heard from hotels and airlines, sorry we can’t do anything because you booked thru a third party. Friends who booked thru hotel website or called could cancel or make changes, not us!! So then I call Expedia and they give me the run around, holding on the line for a long time, then the nice representative gets back and says to me yes it’s all handled and you will get a confirmation email BUT the email I get is, sorry the hotel wouldn’t cancel! But they WOULD if I didn’t have booked with Expedia because other people in my party were able to but the hotel isn’t dealing w Expedia?! Anyways I am done so this doesn’t happen anymore! My advise: book directly-no third party booking!
Alarm alarm alarms
by Abi 77 on 2018/05/11 16:57
One star is a lot for this company they don't deserve any star, and you will know why! 😤😠😡🤬🤯😳😱😨😰😥😓👎👎👎👎👎👎👎👎👎👎👎👎 We made reservations with Expedia while in the US to visit Canada. We were supposed to stay at Motel 6 and we informed Expedia that we had a dog. We drove from Pa to Ontario, arrived at Motel 6 and we were turned away because Expedia failed to mention the dog. Motel 6 is pet friendly but had no rooms according to the clerk. We spent the next 4 hours searching for a room and went to the Ramada hotel which was much more expensive. Contacted Expedia once again and they refunded the cost of the room at Motel 6 but we want them to further compensate us. They were asked to pay for our stay at the Ramada and refused. Our vacation was nearly destroyed all because someone from Expedia failed to mention that we had a dog. We had a lot of trouble with the internet and using our phones was very aggravating. Someone from Expedia actually had the nerve to hang up on us while we were scrambling to find a room.
Simplicity in itself
by Ryuakira on 2018/12/04 19:33
I’ve been using this app for years now, and I really don’t need it for anything complicated, I just use it for keeping track of my flights, have my itinerary on the go instead of a printout and the time frames for them, and really it serves that job very well! I don’t know who uses it for the full on use of the app for booking hotels and such, so I can’t say how they feel about this app, but I enjoy using it for my simplest of needs! I will admit that it can lead me astray a little with last minute changes at the terminals, but I can’t fault the app for that, and even then I have my email to give me info regarding those changes to boot. So yeah, if you need an app that can keep track of your itinerary and flights, I wholeheartedly recommend this app!
Never Again
by SoVeryKerry on 2019/02/17 22:42
App is just as bad as the company! You won’t be able to talk to anyone after the have set you up with sketchy airplanes and hotels and you never get your money back!! Horrible company!! I haven’t traveled in 20 years. Wanted to do something special for my son’s 20 birthday. Expedia directed me to use Volaris and Pueblo Bonito in Cabo, Mexico. The airline was vague about the departure at 12:40. Flight was missed and immediate follow-up with Expedia and others didn’t assist me in any refund except Alamo rental! Thank God for Alamo. I will never book through Expedia or travel to Mexico again. I might have made an honest mistake (which I became aware of at the airport excited to travel), but both Expedia and Volaris’s customer service—lacking being kind and fair—left me stressed and in tears! They’ll take your money over anything! I will use other services and I will recommend to anyone else the same. After this horrible experience of losing approx $5,000 and breaking my heart about my son’s birthday, Never, never, never again!
Worst experience ever!
by Worst Experience! on 2018/06/30 17:47
I choose a cheap flight and great departure and arrival time, but I been trying to book a flight for two days and I entered all booking information and my payment and every time I was ready to book it give me an error that my “book was not able to complete at this moment, please try again later”. I contacted customer support and I told them my issue and, they were trying to do the same thing I did and had the same error. I spend 1hours on the phone with them very patiently, and at the end they just told me the issue is because the airline are changing their booking information etc.. which it doesn’t make any sense, and for that hour they were not able to told me that and nothing was resolve and they were trying to make me buy a more expensive and horrible arrival and departure times flight!! Not help at all... First time trying to book a flight from this site and It was not a great experience. won’t be back here for any of my flight matters.
Great for tracking flights, terrible for buying them
by Vincorine on 2017/10/09 03:20
Would normally give 5 stars for managing my trips, which I still love the app for, but they’re now trying to have you book trips through the app as well, which was a bit clunky but fine, until I got to the end and it said there was an error and that I needed to start over. Except I immediately got a confirmation email and saw the charges on my credit card. This was a bad experience, I felt insecure about whether I’d successfully booked my flight or not, but really didn’t want to book another one and pay twice. Customer service was very helpful, so again, just writing s one star review because of one specific problem, if they fix that then it’ll be back to five stars for me.
Disappointed
by jmnyc13 on 2018/11/17 19:11
Very disappointed with Expedia. I was trying to book a round trip flight. Expedia wasn’t processing my payment (tried 5 times). Spoke with rep who tried as well and failed. I felt like there was a reason for pymt not going thru. Rep told me to try again in 2-3 days and don’t worry about price, it will remain the same (flight was for Jan, we are in nov). 2 days later price increased $100. Called again and another rep told me reason payment was not going thru is because I was choosing 2 separate airlines for my round trip ticket. Seems like not enough money could be made by my booking. My argument is, why have those flight options available if you will not process my payment? Why have me trying over and over thinking it’s my debit card being the problem, when it’s just that my bookings were not profitable enough for Expedia or the airlines. That’s BS. If you can’t process a flight, don’t have it available as an option. Definitely taking my business elsewhere from now on
If you’re looking to be stranded this is the company for you
by VaTrueGent on 2018/05/27 23:41
If I could rate them any lower I would Honesty I never leave a bad review. It’s always been said that if you don’t have anything nice to say then keep it to yourself. I have many points that I should’ve left using this company, but this way the last straw. NO CUSTOMER SERVICE. That being said, Expedia has literally done nothing but “make arrangements” and basically bold face lie. I will only talk about my most recent trip. I booked a flight (round trip). Plans changed I couldn’t leave as early as I had hoped. Totally fine. They said I’d need another ticket... not saying round trip ticket just I could t change my ticket I had. So fine I bought anther ticket there. No worries it was my fault. Called Expedia because I had made a mistake, and EXPRESSLY asked if I could check in at 1 am. The agent said no worries I will write that down no need to pay for two nights... Got to the hotel they were wrong. I still had to pay two nights. Got to the airport to leave. No show for my one ticket... so I had to buy another ticket. Did Expedia have my back for either offense. Nope. Not after I have used them for every booking for the last 5 years of my life. Long story short, do your own research and book yourself both vendors said if I booked through them they could help. Expedia is basically your uncle that sells you lemon car then Refuses to take any responsibility for it being crap.
Expedia is my go to travel app
by Judith Szwajder on 2018/12/13 15:53
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites I use to compare prices. Customer service is very important to me & Expedia, you rock!
Awful company
by expediaisawful on 2018/12/06 13:36
Awful experience cause they told me that my flight was canceled by Turkish airlines. But that wasn’t true as a turkish representative told me it wasn’t after I called them. Expedia kept telling me they were trying to fix it, so i was waiting till the last minute for the expedia staff to fix their issue. They did not fix it, it was all just a ruse. I was on the phone with them for hours and talked to a “manager” who put me on hold for 45 min and then simply hung up on me. I was forced to buy my own ticket and Expedia kept telling me they wouldnt pay for anything cause it wasnt their fault the flight got cancelled....but the flight wasn’t canceled. They had failed to properly book the ticket and simply kept putting blame on the airline and dragging me along from one agent to another until I ran out of time and forced into buying a different ticket. DO NOT USE EXPEDIA or any other third party company for that matter. Theres no point. Just book straight from an airline, at least they can be held accountable.
Expedia pulled through
by Rubi J on 2018/04/10 07:14
On my first trip to Europe, I booked my plane ticket and lodging through Expedia. I was very at ease knowing if I ran into any issues I could call Expedia. Only twice did I need to do so and the customer service agents were very reassuring to address and solve my situation. I would only point out, I booked a plane ticket from London to Paris through Vueling Airlines based in Barcelona. If you book coach and need to make changes, you will need to go directly through Vueling. Expedia will not be able to help. Vueling can be challenging to deal with on the app and recommend calling them instead. And because Vueling offers inexpensive trips, in the long run it may end up being more Expensive. Over all, Expedia was there for me.... Thank you.
Disappointed
by Stoneyyogi on 2018/03/10 22:05
I’ve used this a few times to book hotels and never had any issues, however this last time I booked several, as we were going on a cross country move and needed pet friendly accommodations and you can’t use that filter on the app so I had to use the website. you can’t choose options like “close to the highway”, Or “can accommodate truck/trailer parking” so that was another headache trying to make sure the hotels weren’t too far out of the way. One of our hotels was just AWFUL and I went to write an HONEST review to warn other potential guests and they wouldn’t allow my review to be posted because ‘they only allow positive reviews’ which kinda upsets me as I spent money to stay in a hotel where I felt unsafe yet that I could have avoided had others reviews been allowed to be posted. I would highly suggest doing your own homework about hotels you are about to book so you don’t have a terrible experience in a sketchy hotel. I’m not sure if I’ll ever use again.
Iashyia Johnson
by iashyia on 2019/01/11 14:46
This is not a very good company at all and I was not respected at all my room was cancelled without me even knowing company didn’t even try calling me to notify me about these changes in then when I got to the room where I was going the front desk had to notify me it was cancelled in the representatives that I spoke with was very rude to me in so long story short I finally got a room at motel six it looked nice had a kitchen in everything me my kids in spouse got all comfortable turned off lights for a sec turned the lights back on roaches on the counter top crawling everywhere then we began looking for things that was wrong with the room after this point it was all kinds of stains on our covers the worst service ever never will I ever go through this connection again in never will I ever get another room with motel six again I’m not bashing anyone or company, but I wanted you guys to know how I was treated in I didn’t even call to get my money back .. but no big deal lesson learned never again!!
Extremely unhappy BRIDE
by VanessaBride on 2019/03/27 12:52
I can tell you that I will NEVER book through Expedia EVER AGAIN! I booked our flight for our WEDDING, got the protection plan in case we wanted to change the flight, and now they are telling me that I can’t. I called multiple times and was told “there was nothing they could do”. I said I bought the procreation plan because it specifically said the change or cancel a flight was covered 100%. When in actuality, they are telling me that my particular flight is not under that protection plan. I asked them why they bothered to offer it then for $96 extra per person, if I wasn’t going to be able to use it to begin with. I put in a claim with the plan, and was still denied. Please tell me Expedia, what exactly DOES your plan cover? This is my WEDDING which you are now ruining because you refuse to tell my why I can’t change my flight. Screw you guys and believe me, I will be sure to tell EVERYONE I know to NEVER book through this scam of a website. Hope you guys are happy.
Horrible customer service
by Taco 03 on 2018/05/24 10:00
I’ve used Expedia many times and it hasn’t been as awful as this time. We went to book our flight home from NY and we didn’t get our itinerary for the flight. With the company they booked our flight home with it was a small company. The company had many rules with baggage and arrival times that would have been good to know by Expedia. We got to the airport an hour early ( it shouldn’t have taken us longer) when the airline said they couldn’t take our baggage because it was too late and we had missed the flight. The airline told us they couldn’t accommodate us for missing the flight because we booked through a third party for the flight. When I called Expedia to see what they could do they wouldn’t help out at all. I ended up waiting on the phone for 30 minutes just for them to tell me all they could do is book another flight for me and it would cost more money. I will never book with Expedia again for anything.
Cross reference prices
by Alxboozer1 on 2018/05/31 01:32
Customers need to do some due diligence when using Expedia, you will find its sometimes cheaper booking direct with hotels, especially abroad. often times Expedia does not guarantee the best possible price. On a recent trip to Rosarito Mexico i booked a ocean side suite for 2 nights on a weekday, i though i got a bargain for the suite as a typical suite in US can be hundreds of dollars especially with an ocean view, as i later found out from talking to the hotels reservations department they advertise a significantly far lower price on the hotels home page which is a standard rate year round without fluctuation. Which was Expedias copout answer that they have no control over market fluctuation even if rates go down. Again the standard rate starts and begins far lower than Expedias price year round. So Expedia gave me $25 to my account for a future reservation, after they price gauged me and up sold a room for hundreds of dollars more. Not kidding, it was no nickel or dime in difference, it was hundreds.
It could beer better
by Zen with a pen on 2017/11/21 15:08
I'm not a frequent traveler, but I do like three idea of building an account that will give me long term benefits. The design of the app is user friendly. I planned an entire trip to California for three and a couple other small getaways and it works, for the most part workout a hitch. There are a few things that I get annoyed by, 1. The double points thing I think it's just bait to get you to download the app, it's probably some loop hole they are able to use one probably your first purchase, or something similar. It's misleading, and it annoys me. 2. Map integration in this app is terrible. Recently went down to the keys, and the hotel address was nowhere near where the pin dropped from the app, had to Google it in the end. 3. You can't review the hotels after your trip through the app. It doesn't make sense that I've gotta log in online to be able to write the review when the app should have a rating interface. Lastly, I'd like to see Expedia become more competitive with their pricing, I've had the chance to download other traveling apps, and saw the difference. I'm still just a +blue member member, whatever that means, hopefully if I make it to silver I'll see some actual discounts.
So-so...room for improvement
by Shelley from washington on 2019/03/05 01:56
The front desk clerk upon check in was friendly, the bed was comfortable, and it was nice to have a breakfast option. However, our first night there, there was no soap. Housekeeping’s reply was “we are out, we left extra shampoo and I don’t know what to tell you”. Seriously, how do you run out of soap at a hotel? The tub was very slippery and there was no mat (on order). On our third night, we came back to the room after a VERY long day of exploring to find that our room was not cleaned. While I like the fact that water was not wasted on laundering the sheets, I do like climbing in to a tidy, made bed at the end of a day as well as having supplies replenished. The continental breakfast uses styrofoam plates, bowls and cups which is not very environmental friendly and lastly the bathroom had fresh texturing but no paint (room 325 in case holiday inn is reading this)...rather tacky. We would probably not stay here again.
Can’t book multiple cities
by LjRN2 on 2018/01/28 19:46
My 1st & foremost biggest #1 complaint is one can NOT book multiple cities flights on the app, defiantly can’t book hotels in multiple cities either. Ie: on app cant book O’Hare to athens, the on way back Naples to O’Hare. Now, one can do this on the actual Expedia site, however most ppl these days book on app. That’s why Kayak rocks better. Also, one should be able to both book multiple city trips with different air ports, AND also at same time (for more dicounts) ALSO be able to book hotels for those various cities as well. Finally, I recently married & changed my last name (quite sure very common) however app not letting me change to my new last name. Opportunities for improvements.
Expedia iPad app needs improvement, lags behind
by SfNyCh on 2018/01/17 11:57
Some basic feature functionality is missing that means it lags behind Booking’s app to a material degree. - can’t save favorite hotels to a list (a no brainer) - more detailed info about a particular property or room is presented as a bunch of text, like literally just dumped into an open text field, not user friendly at all - when I go to reserve a room, not all of my user info is saved so it’s midnight and dark in my bedroom, then I need to get out of my bed, fetch my credit card to give it my CVV (Booking’s app doesn’t require this, what gives?) - slow app at times and less responsive than Booking - visually more simple than Booking app means it borders on being dumbed down and simplistic (app devs took simple design way too far here and are sacrificing richer presentation of important data) - feels like it still requires way too many presses and swipes - inability to change dates “on the fly” (have to back out of hotel results page and re-enter dates on start search page) - Expedia, you guys need to hurry and catch up, no wonder Booking continues taking market share from you IN YOUR OWN BACKYARD - you guys spend literally billions on tech and cloud and still can’t produce a competitive app
Beware
by Tarquin67891011123479884 on 2019/03/09 20:08
I accidentally booked the wrong night for a hotel stay. Called Expedia to correct the error within 5 minutes. They claimed they needed the hotel’s permission to cancel, but that the department at the hotel that could cancel it was unavailable. Assured us they would contact the hotel within 24 hours and get back to us. Next day we got an email saying they were still in the process of contacting the hotel. Same thing the next day. Called customer service again and was told the department at the hotel was still unavailable. Went through this same process 4 days in a row. Finally called the hotel myself. Hotel said they would have no problem canceling but Expedia would have to call since they had my money and also confirmed that Expedia had not ever tried to contact them about cancelling the reservation. Eventually got an email from Expedia saying the hotel denied the cancellation and we would be charged.
Zero if possible
by BlessedN on 2018/03/18 01:41
This review is about customer service (or lack of) and not particularly the app. After realizing I made a mistake and booked my hotel in the wrong city, I quickly made the correct reservations and called to cancel the incorrect hotel. I was placed on hold while they contacted the hotel to cancel. Once they returned to my line they stated that the hotel manager was not there and they were the only ones who could cancel the hotel. Expedia was to follow up with the hotel and then follow up call would be made to me confirming that it was cancelled and I wouldn’t be charged. Guess what was charged?!?! I called Expedia back and again the same situation. Placed on hold until returned and again they were not able to reconcile my issue. This time CS stated they had no record of my 1st call to cancel. OH!! AND..I was charged for 3nights the full booking too!! Again a follow up call was supposed to be given to me and I still have not received a call.
Horrible service
by pik@i on 2018/11/21 20:28
I advise everyone before you even book with Expedia go through the airlines itself. I had an accidental cancellation and they would not help me with getting that exact flight back. The only way to do so is to pay a exchange fee of $200 which leaves me with really nothing to get on the flight I originally booked. I have talked to multiple people All they did was give me run around for hours between Hawaiian airlines and the rep at Expedia still with no help on resolving this matter. They don’t care about their customers all they want is money. And $200 of my “airline credit” and the full payment for the exact same flight exact info everything. No matter how much I explained the cancellation was not suppose to happen. Never do business with this company! They are crooks with no care for anyone. So I lose out on the entire trip booked because of an accident. Never again will I spend my money through Expedia.
Review of app. and customer service
by Hate double down on 2017/12/19 22:17
This is the first time I have given ANY company a bad review because mistakes can happen,but in this case it was not just a mistake. This was incompetence of epic proportions. I just completed a 61/2 hour quest to use my $12 worth of rewards. I should have quit after an hour but by then it was just a matter of principle. After another hour of phone calls and 2 hours on my iPad trying to book a room it became a quest. Then after another 2 hours on my iPad and iPhone and a total of 2 hours on hold and another 2 hours talking to 4 customer service people (and I use that term loosely) I finally did reach someone who could assist me in my reservation and using my $12 worth of rewards. So I will never ever use Expedia again but if you have nothing to do and you would like to spend 61/2 hours wasting your time making a reservation and using your reward points I highly recommend Expedia.
Ripped off - bait and switch fare - BEWARE!
by Zoefoto on 2018/08/24 21:51
Long story short, I was ripped off $800 by Expedia and their lack of transparency and terrible customer service. Booked a last minute trip to SF to end the summer. Found fares for $400 for 2 tickets - 5 left. Selected said tickets and chose to book a rental car as well. Checking out, the fares doubled and I figured it was a glitch. Booked the tickets thinking it could be rectified by customer service. Day before flight, customer service says they can clearly see where the prices were $400 each by video surveillance- they have a record of all this. After an hour on the phone w cs, they cannot come to a resolution until 48 hours after my flight... so I’m screwed no matter what. Cannot rebook the day before and they conveniently denied my appeals with NO pricing transparency to boot. Customer service and corporate totally deny my request for the overcharged $800. I’m NEVER using this service again! Buyers beware at own risk!
Rating Trends
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All Versions
5.0
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556,770
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9,912
Current Version (19.15.1)
5.0
641,365 total
 5
549,991
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67,165
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13,505
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3,008
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App name
Expedia: Hotels, Flights & Car
Description
The expedia app is your all-in-one travel companion. Save big on hotels, find the perfect flight, discover things to do, and get helpful trip reminders right when you need them. Plus, you’ll earn double Expedia Rewards points every time you book through the app. Why should you use it? It’s got everything you love about Expedia, including: - Over a million flights, hotels, rental cars, packages, attractions, and more - Exclusive discounts and perks when you join the Expedia Rewards Program - Huge savings when you bundle flights and hotels — up to $570* - Car rentals in as little as 30 minutes - Great deals on tours, shows, theme parks, and other attractions - Easy reservations for airport shuttles and ground transportation Plus, great mobile-only features: - Up to 30% savings with mobile-exclusive hotel deals - Double Expedia Rewards Points on every booking - All your travel reservations all in one place - Helpful alerts for flight delays, gate changes, and more So whether you’re planning a culinary tour of Las Vegas, taking in a show in Chicago, or enjoying a romantic getaway to Paris, the expedia app has everything you need to get you there in style. Plus, while you’re there, you’ll get helpful, real-time advice like directions to your hotel, flight status alerts, checkout times, and more. Download the expedia app now! *$583 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from January through December 2017, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates and selected travel supplier(s). Savings not available on all packages. For Free Flight or 100% Off Flight deals, package savings is greater than or equal to the current cost of one component, when both are priced separately. *$570 Savings based on all vacation package bookings with Flight + Hotel on Expedia.com from September 2013 through February 2014, as compared to price of the same components booked separately. Savings will vary based on origin/destination, length of trip, stay dates, and selected travel supplier(s). Savings not available on all packages. *Add on Advantage: Terms apply. See site for details. The expedia app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Inaccurate
by Fbernal99 on 2019/04/18 15:32
Here I am at IAH terminal E gate 18 but app is telling me I should be at terminal C and my plane has already left. Wrong! I’m staring right at it. Can’t trust this app anymore.
Website is better
by Lajasmin0326 on 2019/04/18 15:23
The website is better, the app limits the filters you can add on your search ! Otherwise good app !
Failed effort to create new account
by klorning on 2019/04/18 14:38
Impossible to create new account with new password.
any discounts coupons
by josmar89 on 2019/04/18 13:52
hey how can i get any discount or coupons to buy flights tickets thanks for the help
Delayed
by Donnys_28 on 2019/04/18 11:31
Waiting on departure pilot stated mechanical error, still waiting.
I would like to see flight durations in the flight details
by Kart2011 on 2019/04/18 05:23
Expedia has been great overall but I would like to see the flight durations in addition to the start and end times (as they are usually of different timezones).
Awesome
by GemWillks on 2019/04/18 02:06
Fast
App is broken
by Tip706 on 2019/04/18 01:44
PLEASE FIX THIS APP. I did the update today and it does not work. It takes FOREVER for my trips to load, and everything isn’t even there. When I click on the ticket icon, nothing shows. This is the first problem I’ve ever had with this app. If I could give no stars, I would. PLEASE fix this issue SOON!
Fake deals
by kyquestkn on 2019/04/18 01:17
Looked for rooms here and every time found for same price calling directly to hotel. Where’s my discount??!!!
Riviera Maya
by Reynosa1010 on 2019/04/17 21:05
Easy process! I like the VIP access
SOS
by fordman24 on 2019/04/17 17:48
Site not giving me ticket prices
Easy navigation
by summit 19 on 2019/04/17 15:33
Sometimes you just want to check something really quick and this is so easy to do
Cancellation Plan is a Rip-off
by Mad Military Mom on 2019/04/17 15:28
Cancellation is a rip-off. You can’t actually cancel you get airline credit for another trip. Since I didn’t know this and booked another trip after canceling one I am now stuck paying for two trips!!! It would have been nice if their customer support told me this while I was talking to them about trips. I am out $1500 unless I travel somewhere else and then it is going to cost me another $600. Two hundred dollars per ticket to reschedule! Horrible do not use!!!
Great, easy to use app!
by SJMBMTY on 2019/04/17 05:48
Really have enjoyed the app. Simple, easy to use and has everything you can find on the website.
Hotel
by Carmele11 on 2019/04/17 04:48
Not user friendly at all. I booked a hotel that I was trying to go back and changed the date couldn’t find it at all. Call customer service it was horrible
Not worth it
by hdkdgs on 2019/04/17 01:24
Don’t trust their insurance for the site.
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PAY EXTRA FOR SEAT SELECTION BUT NO LINK TO CHOOSE IT?
by Eephoto on 2019/04/16 22:08
Pay an extra $108 for seat selection? And then there is no place to choose the seat? How do you know you are guaranteed the seat you want? And no information explaining where the seat selection is and or how to choose it.
TERRIBLE!!! TERRIBLE!!!
by EXPEDIA IS NOT GOOD on 2019/04/16 15:32
ABSOLUTELY NOT NECESSARY WAIT TIME ON THE PHONE/EMAIL IN TRYING TO GET REFUND FOR ONLY ONE NIGHT SPENT AT HOTEL WHEN TWO WAS BOOKED. I’VE BEEN AT THEM FOR ALMOST A MONTH. THEY KEPT SAYING WE ARE TRYING TO CONTACT HOTEL, WHEN ALL IT TAKES IS ONE PHONE CALL AND ALL THEY NEEDED WAS CONFIRMATION THAT WE DID INDEED STAY FOR ONE NIGHT. RIDICULOUS FEES YOU PAY THROUGH THE PRICE THEY ADVERTISE AND ITS NOT FEES FOR HOTELS BUT EXPEDIA ONLY. BOOK THROUGH MOTEL DIRECTLY INSTEAD OF THIRD PARTY, LESS HASSLE AND YOU KNOW EXACT CHARGES!!!
Pop ups
by MaximusMac on 2019/04/16 11:14
Expedia allows popups when checking reservations.
Love Expedia
by denjean5775 on 2019/04/16 10:43
I always get the best deals for cheap
Complaint
by VictoriaLeDe on 2019/04/15 21:42
SAS charged me $240 for 2 bags whereas Expedia wrote First bag free as I chose my flight
Cruise Suport
by JakeCP12 on 2019/04/15 20:10
Would really like to see cruise support on the app instead of redirecting to the website.
I really like it!
by skylight26 on 2019/04/15 15:10
I’ve had this app for over 2 years and for me it works really well, easy and fast too book. I definitely recommend by this app
First time using the App!!!🙌🏽
by mangolé18 on 2019/04/15 14:02
It was really easy and fast to book my flight I am looking forward to using this site again 👍🏽
Such a good simple app
by Migys girl on 2019/04/15 04:44
Very simple to navigate!! Always find the best trips here! I even got an Expedia credit card to earn more points !!!
Booking issue
by Mr, Obama on 2019/04/15 02:04
3 times I have tried booking a bundle flight hotel deal. All 3 times it charged my account but doesn’t go through. I get not confirmation number and they have 0 records of the trip being booked. I am so frustrated with this experience.
Unable to Confirm Your Reservation
by What Would Jack Bauer Do on 2019/04/15 01:24
Now on my 5th attempt to reserve flights for a summer vacation. Keep getting this message to “wait a moment and try again.” Highly frustrating.
Easy booking.
by traveler from Arizona on 2019/04/14 22:08
Nice hotel for the price. Next to IHOP. Double beds not full queens. Clean. Next to the Hwy but did not bother us.
Easy
by Razngrl on 2019/04/14 18:43
Expedia is expedient!
Busy life
by nhyukgf on 2019/04/14 17:19
I love how easy it is to book thru Expedia and the deals r spectacular.. u make travel fun!
Efficient Expedia
by JPD082086 on 2019/04/14 11:45
This site is 5 stars for a reason you’ll always find reasonable flights.
They block haiti
by justdoitmannnn on 2019/04/14 05:32
I will never use them again. Racist fcks.
Taxes not included 🧐
by alerodarev on 2019/04/14 04:27
I had to pay the taxes at the hotel, I thought that all was included! 😕
Expedia help
by BirdieBarnett on 2019/04/14 04:24
I don’t travel as much anymore but being a 76 year old senior I’m very appreciative of their help & it is uncomplicated.
我要好好休息
by 张裔艳姐姐 on 2019/04/14 04:00
妈妈我要回台湾
Nasty hotel
by savayiah on 2019/04/13 23:32
The hotel I just booked is nasty. Baymont in Chicago is gross. They don’t have no towels and the ones they do have are dirty. The beds only have sheets. It’s bogus.
Disaster
by magdalena316 on 2019/04/13 22:38
Never a fkn again ever in my life so much bs had me going back and forth my fifth time to the store I swear I won’t get the rental m so disgusted by the employees that work their only one man was kind to help n he cldnt make it any better but to smile n help all he cld or get my money back he said thanks for nothing
Credit Card Declined
by Hartzy1 on 2019/04/13 21:58
If you book longer stays, the Expedia credit card doesn’t work and you have trouble checking in!
Poor customer service
by brandondixon15 on 2019/04/13 21:40
I used Expedia exclusively for the past year. My last booking I purchased a plane ticket and the travel protection for the additional cost. I then had a Lasik eye surgery check up scheduled the same time as my flight, thus I called Expedia and ask for my flight to be changed. Expedia denied my request and said to call the airline and the insurance company. I did both and was told to call back Expedia. Then Expedia rep told me to file a claim. I asked at least for Expedia credit toward another flight and was denied that as well. My money is gone and I will never use Expedia again. Use them to find a flight but book directly though the airline!
A thousand thanks
by Robyn De on 2019/04/13 21:29
Have always received the best service from Expedia! Feel like the customer service and niceties make it feel like home. A thousand thanks!
Ok app but customer service is horrible.
by deniseyang1 on 2019/04/13 18:59
I booked ALL my trips through Expedia. But I had one small problem and contacted customer service and had to call 3 times and waited in total over 3 hours and on the last call, they hung up on me without giving me a confirmation email that I needed. From this last experience, I doubt I will recommend this app to anyone. Hope u guys don’t ever make any mistake while booking.
Expedia
by Raine1102 on 2019/04/13 17:58
LOVE EXPEDIA, they are the best
The trip from hell
by A.M-W on 2019/04/13 16:36
My husband and I plan a trip to Cancun this is our 17 trip n 27 yrs to Mexico. We love Cancun this was the first time to every book with Expedia. The day I called n booked the trip , I waited for my itinerary to come to my email ,it took over 10 hrs almost everything I had said to the Booking agent was incorrect our names on our passport and drivers license and a couple key other very important information was incorrect . so I had to call back again and speak with a manager that was before the trip. I’m a Handicap person .I have to have wheelchair Access at the airport. When we arrived in Cancun we had set up a shuttle to go from the airport to the hotel with the Expedia. They told us to go to gate 15 to get on our Shuttle to go the moon palace golf n spa. when I got there I get out the wheelchair, The Expedia worker couldn’t find my name . I found my name on a piece of paper myself he said you’re at the wrong gate you have to go to Expedia gate 45. By the time I get to gate 45 from 15 ,I was in excruciating pain. The guy there told me I had to go back to 15 we played this game and I gave him my phone with my itinerary number on it he deleted it and said to me I’m sorry . He said you can wait here it should take about 30 min. He don’t know what time the shuttle would be ready to take us but you can just stand here and wait . Finally We arrived at moon palace the driver took us to the Wrong side of the hotel area We had to get out the back of the van then get back in. Work for me I’m n pain. .. We finally arrived at the check-in desk to get our room .We were about to walk out of the hotel to get n the golf cart to take use to our room which was on the second floor. No elevator And a gentleman walks up to my husband In said you’re not following protocol my husband said what are you talking about I’m just trying to get to my room my wife is exhausted and the gentleman that worked for the moon palace told my husband in a very loud voice no need to be rude to me. My husband said we just wanted to go to our room ,my wife is in pain and she needs to lay down the gentleman stepped towards my husband again and said why are you talking to me rudely. We walked away,We get to our room which was a very nice room wanted to order something no menu no one had told us you have to order off the TV , we called the front desk n tried to order off the TV the TV was off-line it took quite a while for someone to come upstairs and set it up an show us how to work it . my husband went to take a shower he said we did not have warm water. It’s cold. We don’t take cold showers at home an we are paying to take one. The next morning I wanted to take a bath . I call down to the desk they sent up a lady from house keeping n she going to show my how to run water n a tub it was still not warm. She could talk to me very clear about the hotel n her kids but could not speak good English when I asked about the water temperature . After my husband returned from the gym and I had taken a cold bath we went down to the beach bar we were told we couldn’t sit n this Area it was for VIP guests only and the gentleman was very rude he stated to us you have to take your drinks n move on and if someone comes and want to sit down you will need to move .we went to see the manager Reyna . All she said was she would check into things. No help. See sent up a few chocolate balls n a plate of cheese n lunch meat neither myself or my husband eats lunch meat or cheese or chocolates. we can get those in the lobby anytime we wanted them . You can leave message on my phn to pay $200 to go over to the grand moon palace for a day but you can’t send someone to fix the water temperature. My husband wanted to go paint balling they said he couldn’t do that ,mind you this was not a cheap vacation.I don’t care about the price to stay in luxury .But when you are treated like we were treated it’s unacceptable . Expedia has giving me a run around it was $21 Charged to our room for food at checkout the hotel manager said they would take it off I called my credit card company when today n the hotel put the charge on our credit card. I’ve spoken with four people from Expedia . They want to give you a $200 Credit they even changed our return flight we were supposed to return home Saturday on American Airlines at 4:39pm. I received a email on April 5 around 11 PM and our flight had been changed to Delta Airlines it was due to leave Cancun airport at 2:35pm.The morning of our check out maintenance called our room and knocking on our door to turn the hot water on. Everyone thinks when you say the word I’m sorry it fixes everything it does not this is the worst experience I’ve ever had on vacation and our first time going to the Riviera Maya and Expedia is not handling this very well it’s been a week I’ve spoke to two managers and talked to 2 booking agents and Expedia $200 is not acceptable on another trip with Expedia how do I know we won’t be treated the same. Yesterday on April the 12th they told me to contact the hotel myself a manager with Expedia , Alan . I’ve also spoken with Shirley ,Roger and Krista from Expedia since returning back from the moon palace in the Riviera Maya. Thanks for listening my Itinerary # 7417294963204 A. Walker
No number to call
by mago186653 on 2019/04/13 14:35
Not good can comunicate with no body
Cannot trust the reviews!
by JerryL'Etang on 2019/04/13 14:09
I stayed in a mediocre 3 star hotel. I left some positive feedback and some negative feedback. Overall my conclusion was the hotel was overrated and poor value compared to options in the town. I then looked at my review and it was immediately changed to 4 stars and only the positive comments were shown. This was immediate so it is obviously algorithmic and not a human scrubbing. Very disappointing Expedia and I have been a faithful user for years. I just couldn’t understand the positive ratings for the mediocre hotel and now I do. I will try other rating sites from now on. This is a violation of customer trust.
The app won’t open
by Memish227 on 2019/04/13 10:17
The app flashes a yellow screen and then exits out. Redownloading and restarting do not solve the problem.
iPad Expedia is Awful
by brianj52 on 2019/04/13 08:56
I use Expedia quite a bit for making travel plans. The full version of Expedia on a laptop works very well. However the iPad version is horrible. The layout of pages makes no sense. Often times the boxes and buttons do not work. If all you want to do is check your flight time, It may work but if you need to enter any data it is extremely frustrating. The web designers for Expedia could do a lot better!
Service
by Richantwest on 2019/04/13 06:47
Excellent App
Always books different rooms
by asdlygvem on 2019/04/13 04:34
I have used this app to book rooms 3 times throughout 3 months and every. single. time. Switched my single bed room to a double bed room. You hit ‘confirm booking/reservation’ and no matter what type of room you are looking at, the Expedia app will book a double.
Terrible customer service
by jdnanakabdvahans on 2019/04/13 04:07
I booked a room at scenic inn in Branson MO, which I booked of reserve direct.com. I received a call my very first night staying here from brick house hotel saying that they had received a reservation from Expedia at their hotel. I never booked this hotel or even showed up at it but they charged my card for an authorization hold somehow. I called Expedia customer service and the representative showed no concern and did not try to resolve any issues I was having. All he recommended that I do was call my bank who not be guaranteed to give my money back. It wasn’t until the hotel manager said they would get the charged reversed and make sure I would be charged for the hotel that I was satisfied. DO NOT CALL THIER CUSTOMER SERVICE NUMBER BECAUSE YOU WILL NOT RECEIVE THE HELP YOU NEED!!!!!!!!!!!!!!!
On hold for an hour with no resolve
by Fordknut90 on 2019/04/13 04:00
Booked a room through Expedia website for a room that slept 3. Arrived at the room at 9:30pm to find out it was a room for two. Called the helpline to be put on hold for 45 minutes to be told that they couldn’t help me. Hotel had 1 room that had two double beds but I was going to have to pay the difference. Didn’t think that I should have to pay the difference when I didn’t mess up the reservation. After 45 minutes, got sent to a supervisor who then put me on hold again. Finally the actual hotel helped me out and didn’t charge me a thing. So I sat on hold in the lobby for an hour for absolutely no help from Expedia help desk. Never again..
What good are the points?
by mdpdance on 2019/04/13 03:06
I have spent $2009 with Expedia this year. That has garnered me over 3000 points. Which it turns out only amounts to $20 worth of value. Not sure why it’s worth it to continue to book on Expedia.
Appreciation
by Roberts Voice on 2019/04/13 03:03
I appreciate feeling “taken care of” when traveling through Expedia!! Traveling can create the most confident people to get tense, worried, and frustrated. I have experienced this many times in my travels. But... I feel better when booking through Expedia. 12 or more years ago, I was visiting Las Vegas and had booked a flight to Boston. I received an email that I had an e-ticket and can check in without a paper ticket, this was all new to me. I went to board the flight and the attendants, working at the gate would not let me board without a paper ticket. The confusion was causing a panic for all of us. They would not let me board the flight and I had to be in Boston!! The only answer was to by a ticket at the counter and by the only seat left that was in first class. They were about to close the door, I purchased the ticket for $900 and flew to Boston with knots in my guts. I am not a rich person at all. The next day I called Expedia and they explained that their system had just started E-tickets and caused the confusion. I received a refund for the first class ticket. Expedia is First class!! Since then i have traveled to different countries across the states and ALWAYS feel confident that Expedia “has my back”!!!! Thank you.
No customer support
by annoyedTraveler82 on 2019/04/13 02:00
If you fat finger a non-refundable booking, you are out of luck. You can only deal with them by calling an offshore call center where people tell you that they can cancel it for you but you still have to pay in full. If you have big fingers and a small phone do not use this app.
Needs ability to search for multiple rooms
by dagger1313 on 2019/04/12 23:59
Pretty decent app but ultimately I have to book on the website because I need two rooms, not just 1 for our family. It seems like a simple addition to add the ability to search for two conjoining rooms.
Better Fares
by Heliskier on 2019/04/12 23:28
Always cheaper than booking with the airline
Find reservations
by V. Kanski on 2019/04/12 19:49
I booked through Expedia, however I can find it. It would be nice if bookings automatically attached to the app regardless of where I book trips.
Amazing offers; always
by Samiulla Bandarkar on 2019/04/12 19:07
Expedia Consistently gets us the best offers for flights and hotels. We always rely on Expedia for our travel plans.
Love Expedia!
by anotherlostsoul on 2019/04/12 17:21
Very good prices if you buy in advance. Web site is easy to use!
Awesome place to stay in Paris!
by pick this place! on 2019/04/12 17:18
It’s close to everything and very safe! It’s right next to an embassy so there’s an armed guard on the street next to the hotel at all times. The staff was very knowledgeable and helpful. Clean, spacious rooms - we got an automatic upgrade to a junior suite which was awesome. Breakfast is not included but can be purchased if you choose but there’s a bakery really close by where we stopped each day for fresh baguettes before starting our day. This is so close to Champs Elysees so there is no shortage of places to eat, shop and catch transportation to wherever you want to go around Paris. Highly recommend!
Room was perfect!
by GiaGiGiMia on 2019/04/12 16:52
Yes, PR is still suffering a bit from the hurricane. Have some compassion. Some of these reviews are inaccurate. I don’t know what some of these people expect after a hurricane completely wiped out everything. This hotel is not for high class snobs. It has everything you need and a spectacular view! It’s literally to die for! Clean towels and sheets. Room was clean. AC and water worked great! There is a door man there 24/7 to let guests in and out. A hotel clerk is probably there from 9am-6pm. Angel checked us in and it was a breeze. It was very nice. Roque let us stay a couple hours after check out due to our flight time. I appreciate the hospitality and understanding. We had an amazing time and this place was perfect! I would definitely come back and stay here and recommend to all of my family and friends! Until next time!
I booked a trip. I’m still waiting on Itinerary
by V Dove on 2019/04/12 15:35
I have never had any problem before. I am going to cancel this trip.
Best
by Om Sarg on 2019/04/12 15:07
The best and easy site to book ever. I’ve been a member for long time and I love it!!!!
Booking Issues
by 1111👍🏻 on 2019/04/12 14:43
The app is good but, when you try to book gives you problems booking once you can book the price elevates $100 - $200 more..... This is all a scam....
Good value
by Latindude70 on 2019/04/12 03:09
If you are looking for lively atmosphere, it works! Rooms are not equipped with double panned doors and music can be heard in any room, unless you request the ocean view rooms, which seem to be quieter. Food is ok, but not what the Dominican Republic is about, or, offers in other resorts. Its a good value hotel and employees are friendly, not bad for a short stay
Ronald trip
by reefa39 on 2019/04/12 01:51
Best airplane flight I can go on
High quality service as always
by springguests on 2019/04/12 01:35
Staffs are very friendly, room is big compared to other similar hotels. A little noisy from highway traffic, also my weekend stay had some guy be very loud in the middle night, appeared to be high after party.
Convenient
by Specialvee on 2019/04/12 00:27
I’ve been using Expedia for years to plan my personal trips. Having a one stop shopping for the plane, the hotel and the car rental is the best.
Use it or lose it airline tickets
by Mastantone on 2019/04/11 23:51
Don’t book with Expedia...the sell tickets you cannot make any change...
vdry terrible cannot change language, worse than app
by 都是先骗5星 on 2019/04/11 17:31
vdry terrible cannot change language, worse than app
Bang Bang!
by Alodiggy on 2019/04/11 17:15
Recommended for all your trip needs!!
Terrible customer service
by chelsealeed on 2019/04/11 13:38
I’ve booked through Expedia before and seem to have no issues. However when I booked a hotel and had to cancel less than 24 hours later, I was told the hotel was keeping a weeks worth stay from me. I chose to pay now so I didn’t have to worry about paying later. No where did it say anything about keeping my full deposit which equals a weeks stay at the hotel. They said they advocated for me and the hotel said no because of our reasoning. I never gave anyone our reasoning for canceling because it was personal. So Expedia made up a reason and the hotel declined our request. Never again will I use this app. We will continue to use other booking sites.
Worst of the worst
by Mark_Marzok on 2019/04/11 07:22
Customer service representatives r so rude and not helpful at all. All trips r over priced. I could have got the same trip cheaper with Kayak or Booking.com or Trip Advisor. I had 6300 points have been pending for 35 days and today just completely disappeared of my account. It’s just so ridiculous. Will never use it again.
Easy
by Kadence's Mommy on 2019/04/11 06:35
This app is very easy to navigate. I love the simplicity of booking and cancelling my trips.
Stop pestering me
by Bwhittet on 2019/04/11 03:47
I’m having difficulty navigating and you Rate me pop up keeps getting In the way. So yeah 1 star.
Great tool for travel
by SueFromDenver on 2019/04/10 23:04
Unlimited hotels as well as auto and flight selections. We have been very pleased working with Expedia the past few years!
Multi city Trips
by Alohaondago on 2019/04/10 22:54
Aloha We enjoy traveling and using your apps before,during our trips but we like to do multiple destinations and modes of transport to vacation. Unfortunately the app is useless and website makes you input every step one by one and it takes forever. You must purchase each step so if a issue arises it’s very hard to adjust. Keep on booking! TY
Itinerary
by hskrlee on 2019/04/10 22:12
Why doesn’t this app have a heading on top which states Itinerary? Have to click around everywhere to find it! Why can’t you put your name, email or whatever in if you don’t have itinerary number to find it. 24 hrs to get an email after you changed itinerary.
Not to good
by all nikenamestaken on 2019/04/10 17:39
I have tried 4 times to change my name as it should be. I have spoke to a representative and tried a n my own but still wrong. So the ticket gets made to the wrong name. That’s a problem at the airport as you might imagine. 👎
Amazing!!
by jennnaeveee10 on 2019/04/10 15:39
Thank you for always helping me to booking my amazing vacations! Living my best life with all my travels!
Excellent Expedia App
by jrw1969 on 2019/04/10 13:21
I use this app every time we go on vacation! It’s fabulous! Everything at your fingertips.. reservations, flight info, even sights & tourist attractions in the area you visit!!
Home rental
by Swaggy pancake on 2019/04/10 11:56
Very nice and reliable home rental options from 1 person to family of 5, so nice to be home away from home.
Privacy concerns
by farfromreality on 2019/04/10 06:34
Misuse of customer data
Won’t stop asking me to write a review
by Dudsterjcjcjcj on 2019/04/10 06:22
There I did it
Almost Cancelled
by Storng Woman on 2019/04/10 05:10
Representative France was amazing, just very professional and helpful. She eased my mind to the point of me deciding not to cancel my trip. She gets a rating of one million stars. A beautiful soul.
Not a fan
by Abbss14 on 2019/04/09 23:27
I’m new to the travel world since I’ve finished college and always heard good things about Expedia. Yet they charged me $130 just to make a reservation for one night at a hotel. That’s not including the price of the only hotel I could find available. Will not be using again. Hope the rest of y’all have better luck than me.
Cancel
by jacween on 2019/04/09 20:22
Trying to cancel car reservation and it just spins for days and doesn’t cancel. Called and waited on hold 1 hour before giving up
Thx to Carlos & Jose
by mljlf on 2019/04/09 18:25
April 10th flight was going to be a nightmare out of Denver with winter storm and high winds approaching my Denver to Billings take off at 8:37pm. My anxiety level dropped drastically as Carlos did the foot work to get me out of Denver before the snow started then Jose took over the final details as United had given the ok to change without additional cost. Getting to Billings so my brother in law could get to Seattle for a funeral while I helped my take care of my sister was in jeopardy. I thank you both for doing a 5 star job and Expedia for going to bat for my travel needs.
Great app
by Gasg on 2019/04/09 17:47
I can quickly access my itinerary and book trips
Difficult to impossible to get refund!
by MFSNJ on 2019/04/09 14:04
Expedia lacks in customer service and make it impossible to get a refund
Howard Johnson Wyndham Tampa stay
by FBates on 2019/04/09 13:37
The hotel is nothing like the pictures on the web site. Room was not clean bed didn’t have a blanket on it. The towels rack in the bathroom was falling down. The refrigerator freezer had not been defrosted. There were spots on the rug. The dresser drawer were missing handles and had scratches on it
Good
by Dub0 on 2019/04/09 12:10
The best for reservations
Expedia only good for one user
by Coocoocachooooo on 2019/04/09 11:29
I have had multiple issues with this app when trying to buy tickets for my spouse or family member alone. When booking through the app, I have tried to book a flight for someone else in my family and the app will automatically book the flights in my name even though another name was selected. It’s a hassle to go through the process of canceling a flight because the app reverted to the user settings automatically.
Can’t cancel
by happygal1267 on 2019/04/09 02:11
I’ve tried everything I can imagine but I can’t cancel my reservation. This is the second time when booking on Expedia. Will not ever book anything through them again.
Operation
by docjtoday on 2019/04/08 23:11
This ap is very difficult to maneuver through I can never get my check in bar code
Disappointed
by tkmolver on 2019/04/08 21:27
Tried to book flight for 2 passengers but only got 1. When I booked the second passenger the price was raised. That wasn’t fair!
Using Expedia app
by Larscar on 2019/04/08 21:14
Very bad input info and it says not there can’t see trip or change. Have to use text to do the work. Booking.com much better
Good app
by matias_ps on 2019/04/08 19:37
Good app
Appreciation
by Roberts Voice on 2019/04/13 03:03
I appreciate feeling “taken care of” when traveling through Expedia!! Traveling can create the most confident people to get tense, worried, and frustrated. I have experienced this many times in my travels. But... I feel better when booking through Expedia. 12 or more years ago, I was visiting Las Vegas and had booked a flight to Boston. I received an email that I had an e-ticket and can check in without a paper ticket, this was all new to me. I went to board the flight and the attendants, working at the gate would not let me board without a paper ticket. The confusion was causing a panic for all of us. They would not let me board the flight and I had to be in Boston!! The only answer was to by a ticket at the counter and by the only seat left that was in first class. They were about to close the door, I purchased the ticket for $900 and flew to Boston with knots in my guts. I am not a rich person at all. The next day I called Expedia and they explained that their system had just started E-tickets and caused the confusion. I received a refund for the first class ticket. Expedia is First class!! Since then i have traveled to different countries across the states and ALWAYS feel confident that Expedia “has my back”!!!! Thank you.
Horrible customer service!!!!
by Veronica Rubio on 2019/03/12 17:30
I booked the GSR hotel in Reno through Expedia last night. The rate per night was $116 plus taxes. After I selected that room it gave me the option of paying up font with not cancellation and the total will be $281 or pay later for an amount much larger. I selected the $281 and paid with my credit card. I received an itinerary confirmation and I noticed I was charged $451!!!! I called right the way and I was on the call for 1h 9m. They passed me around, put me on hold multiple times and didn’t solved the issue. I even provide them screenshots I took showing the $116 rate on my computer!!!! At that point they told me that rate was for a different account, which I provide the right information for “that account” and they told me that the only thing they could do is reimburse my credit card.... and it will ONLY take 5 business days to get my money back! That’s just fantastic! At that point I asked to talk to management and they told me they only work until 5pm. I ask to transfer me to their voicemail mail, he told me he could do that. I asked to be put though a survey so I can share my experience and he said not to that too. I finally ask for his full name and I got “Luke” and I asked for the last name and he told me “they don’t give last names”. That was far THE MOST FRUSTRATING customer experience I ever had. At this point I will not been using Expedia ever again for my travels. And I’ll make sure to share my experience with friends and family.
Family trip gone wrong and then made right
by mom of _5_ on 2019/03/26 00:27
After going on our first family trip to universal studios Orlando we tried to save money and purchase tickets through Expedia.. unfortunately the purchase was made for universal Hollywood... After freaking out because the purchase was over $$900 and they informed me there was a strict no refund policy I really was devastated... We were able to come up with the funds to enter Orlando but we were out the $900... After communicating with supervisor after supervisor they were able to contact Hollywood and ask for a refund. .. it took a few weeks but I was refunded the entire amount and they kept in contact with me throughout the entire process.. I'm definitely extremely grateful they went the extra mile to make that happen..I have a large family and we saved up for that family vacation for a while .. We will definitely be using Expedia again because the customer service was great!
False Advertisement
by Selise33 on 2019/02/01 04:33
I have used Expedia for a long time and have never had an issue until my most recent booking. I’m appalled at the lack of customer service and the false advertisement. I booked a morning flight which the airline then cancelled. Expedia offered to put me on an evening flight in which they sent an email stating “if this does not work for you, please contact booking so we can accommodate you”. When I called I was told because I booked a basic economy flight that I would not be able to choose a different flight unless I paid the fees to change which would have cost me $200 more. When I asked why I was sent the email with the offer to change, they told me they didn’t know why I was sent one with the option to change my flight however, it was sent to me to let me know my original flight had been cancelled. This makes no sense to me, my last trip I booked economy through Expedia my flight was delayed by 1 hour and they allowed me to find another flight. I then needed to change the credit card on file that was used to reserve my hotel, I was told I could not change it unless I cancelled and rebooked. I then asked if they would honor the same rate I booked which they told me no and that the hotel was sold out. When I called the hotel directly, there was no issue to change the card information. I’m not sure what has happened within 4 months time, but I will no longer book through Expedia.
Scammers with terrible customer support
by anirudh612 on 2018/08/30 22:50
Tl;dr - contacting support through the message option in app or website doesn’t work, phone customer service is unhelpful and they never get back to you. Scam! Background: I had an issue with my car rental in a different country where the rental agency did not honor the expedia booking because I had booked the car for one more day than I needed it , they forced me to make a new booking and pay again. At the time I could not contact Expedia as I did not have working phone service in this country so I ended up making a new booking. I have been trying to contact Expedia by their in app message option, website message option but they never got back to me. When I called them they had no trace of the messages that were sent through the website and app so it clearly doesn’t work and all messages just disappear into ether. Phone support has been unhelpful, I called them 2 days ago for the $560 refund of the original booking amount, they bounced me around a couple of times, finally said they will try to negotiate some refund with the rental company and get back to me in 48 hours. Not only did they not get back to me, I have received no confirmation of even a ticket being created. Even after spending $10k on travel this year through expedia, I have received horrible customer service. Needless to say, I’m never using it again and taking my business elsewhere.
Could be improved
by Corissa.stallings on 2018/11/15 13:40
I have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country.
Problem with flight date.
by Xiomy sweets on 2018/08/24 03:55
I used Expedia last year to book my car, hotel as well as my flight to Puerto Rico and I loved it I can’t complain. However this year I decided to go over my brother in law who loves to book through the flight Airlines themselves to avoid problems and decided to book through Expedia. I looked for the flights I wanted and called the agent to inform what flight information I was interested in. They were very nice, I also confirmed that my flight was from August 21 to Orlando and coming back on the 27th I informed I’m going with family and we rented a villa and the lady helped me find the tickets got my information and I paid. I quickly glanced at the confirmation email and I though everything was great. Well a couple a days ago I look at the flight to print out the information and have realized and error was made. Instead of the 27th on the return ticket we have the 28th. When I called the agent in Expedia they told me there was nothing they can do and a fee of 200 per ticket was going to apply if we did any changes. Now I’m in Florida and the room that we have at the villa is up to the 27th. On the 27th we will have to find another hotel for me and my 2 children so we can spend one night. This is not easy to do. I’m not happy. I think next time I will listen to my brother in law.
Expedia’s Customer Service plays games!!!
by Cmdco20 on 2018/10/19 08:29
Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company.
So Disappointed
by CindyAcosta17 on 2018/03/31 22:53
I booked my bundle trip with flights and hotel. They sent me a confirmation email and was charged but about an hour later I received a call by an Expedia agent telling me I had to pay an additional $280 for my departure flights because they were going to be cancelled otherwise. I tried to reason with them for about two hours that it wasn’t fair and they should honor the price but they insisted I didn’t have a choice. Finally, I tried to cancel my trip because I felt so dissatisfied with their very dishonest and unprofessional services so they threatened that I would still have to pay a total of about $1,300+ in penalty charges if I cancelled. I couldn’t believe this was happening and since I didn’t really have a choice in the matter I paid the extra money. It was honestly really sad.
Hotel reservations
by Shelbiroo on 2018/11/14 05:06
Went to reserve a hotel room. I put all the information that it needed, which meant my credit card. It charged me and everything. Then the app quit working and it didn’t give me a itinerary number or anything. So I called Expedia and explain to them that you charge me and that I got no itinerary number or a receipt saying that my room was reserved. The guy did not understand at all. He kept asking me if I wanted an upgrade and I said no I don’t want a upgrade you charge me for a room that I didn’t get The guy went on telling me there was nothing for him to do. I told him okay then I want my money back cause you charge me twice which I saw in my bank account. He told me I had to call my bank and figure it out. I am not going to call my bank for something you did. So after fighting over the phone with him for about 10 minutes about how he couldn’t do anything, he finally said that those 2 charges will be in my back on my card in 24 hours to about 48 hours. I will not be reserving anything off of Expedia again. I understand that the app will sometimes freeze, but when it does, they need to have better costumer support and not tell me to fix the mistakes they made.
Technical Issues cost me $150+
by Ren Cha on 2019/01/28 01:58
Expedia app screwed me over. Due to technical issues, it did not cancel my flight reservation and now it’s after the 24 hour booking site and I’m down $150. You can’t trust apps. I recommend calling to make sure they can cancel your booking with some confirmation that it’s completely cancelled. Learned my lesson...triple check everything and make sure there is a paper trail. Good luck ya’lol. Definitely turned off by Expedia app right now and will consider another website. Update-Called their support peeps and supposedly they have screenshots of my activity and there was no error. How do I know that? They could save whatever to save their butts and money... Well if I pressed the cancel button and it doesn’t go through...is it not an error? I’m stupid for trusting that it went through and not calling. Lesson learned-no cancellations on apps. I recommend the app team come up with a way to bring attention to the fact that the app may not have processed a request. Not everyone understands that after pressing the button, it may not process. There’s no alert to let me know it didn’t cancel. I’m stupid for trusting it went through...so that’s my $150 mistake.
Not great search engine or bundling options
by Shadzs-Cub on 2019/01/10 22:24
I travel A LOT and many of the places I travel to do not have an airport near by so I have to fly to the closest airport, rent a car and then book a hotel 2 hours from my airport. Unfortunately, the best way to get deals on Expedia is through booking all these items at the same time. The bundle deals never let me put the area that I need for the hotel. It always tries to put me in a hotel close to airport. Also, I have accidentally booked two flights at the same time. There are no safety measures or alerts in place to warn you like “Warning, you are about to book two flight at the same time.” Expedia of course did not give me my money back for this mistake despite being a VIP member as I called about it 24 hours after I booked. Overall, I think the idea of Expedia is great and it’s very convenient in a lot of ways but It has been very tedious and annoying to get good prices easily since I travel from place to place. Otherwise booking for one full round trip vacation is super easy and great. Just booking one way to one way to one way is incredibly difficult
Stay away don’t use them, Worse experience ever with a booking agency
by Gimpsrez on 2018/03/04 02:46
I would rate this company lower because of how scummy they are. We booked a room for the weekend to find out that when we got to the hotel the whole place had been sold out and expedia actually hadn’t booked us a room. Even with the confirmation number and Itinerary number stating we had a room there was nothing in the hotel. We got to the hotel @ 8 pm after a funeral with a seven week old child, a 3 & 4 year old. We had to drive 3.5 hours home that night with them screaming because we had no where to stay. To top it off when I called their customer service to get my refund, they told me it would take 7 days to process because it had already been charged. They are thieves!!! I demanded my money back immediately since I received no service. They transferred me three time before I got to a manager who could process the refund. Each time they transferred me the wait time got longer and music more annoying. This company is running a scam and they do dirty business. I would never use them again. Don’t use them if you rely on having housing when you arrive at your destination.
Horrible App with Horrible Customer Service
by Shelly 😍 on 2018/08/23 19:25
Where to begin, first off I was going through Expedia to book airplane tickets for a trip to Miami. Okay first off booking the tickets is easy and quick. My problem is not there but going through the app the transaction wouldn’t go through but look at my account and they took the money out of my account. Smh, called them immediately and they tell me they don’t see anything on my Expedia account. I’m like you should cause there was a debit against my account multiple times. So to speed this up, argued with some agent for an hour on it coming out of my account. And that my bank can’t release the funds unless they sent me a letterhead and they refused to help me. I was like okay so since y’all took the money out can I just get y’all to confirm the plane tickets then and she stated no I had to do a new order and be charged again. Asked to speak to a supervisor and was placed on hold for an hour. The lady came back on the phone just to say she is getting me a supervisor and still no supervisor 30 minutes later. I’m all the way screwed right now and stuck two extra days cause of Expedia this is an outrage.
Good product Terrible app
by OOProf on 2018/07/11 01:36
I use Expedia a lot all over the world. Great selection, easy to find a place to stay. I am a gold member. But every time I book through the app I know that I will have to make at least one and often several phone calls to Expedia to straighten out the problems. Reservations not shown, information scrambled when transferred to hotel or airline, and other problems. Website is slightly less problematic. Most important change needed is to make most recent reservations more easily available with prices and credits shown clearly. Also needs to be more robust when app crashes due to problems like loss of WiFi or cell signal. They also mess up my name every time they make a reservation for me. They combined my first and part of my middle name as my first name and my last name and suffix as a last name when making an international flight reservation. Since my reservation name didn’t match my passport, I got processed like a drug dealer and almost was denied boarding. Another time they left my last name off a hotel reservation. The hotel told me I had no reservation.
Terrible app
by DeeTee576 on 2018/09/28 20:38
Finally i found something that was much more worse than the customer service of expedia, it is their app. It didn’t allow me to login into my account saying that limit exceeded on the first time itself. I verified my login details and tried logging in again and the message was popping up there again like your ex-gf without any mistake of yours. Moreover the app crashes more than the shares of the company in which you invested hoping to get a profit out of it. Also never go for their insurance plan unless until you have cancer or are planning to loose your leg, remember loose your leg and not hand. Because if you loose your hand you are still capable of taking a flight and wouldn’t refund. I obviously didn’t read their 5 page insurance terms and conditions and simply bought the plan. But i learnt that they were simply interested in making money and the insurance was just a scam. According to them IF AND ONLY you have an extremely serious medical condition that makes it impossible for you to walk, you cannot even file a claim.
Be very careful booking with certain airlines on Expedia
by kdwokc on 2018/05/24 21:15
I recently booked a flights for me and my husband to LAX on Expedia with Frontier Airlines. Now that I have purchased this ticket I find out that Frontier penalizes customers who book their flight with Expedia. If you don’t book a flight directly with Frontier, you have to pay substantially higher baggage fees. These fees are unfair. You even have to pay for a carry on bag. These fees were almost half of the cost of the flight. I’m stuck now having to pay those baggage fees, since my flight was non refundable. There were other flights I could have chosen, but since the Frontier flight was the best price, I chose it. Beware. I have another flight with America Airlines and baggage fees are the same no matter where you book the flight. Just a warning to future customers. I will never fly with Frontier again, thru Expedia or directly with the airline. That’s a shady way to do business. And it took me over an hour to even talk to a human being at Frontier.
Where I always book.
by 007girlpwr on 2018/03/08 06:26
I always go on google flights incognito to gauge prices and then I look at Expedia and usually prices are about the same. Prices do vary by when you’re booking and what day of the week you book. I just keep checking incognito so the cookies don’t mess with the best possible prices. In the end I always book with Expedia. I’ve never had problems. It’s reliable and all my booking info is in one app even flight changes like terminal changes while you’re at the airport are very useful. Also you can access your info even if you’re offline, you’ll get the last update that was available. I use this for hotels and their bundles look great but I have never tried it. They look convenient. Not a bad app to have when you’re booking trips.
Careful with 3rd party
by Desiree1955 on 2019/02/01 17:46
Have used Expedia many times but our first Time having a problem Expedia was a nightmare. Stayed on hold over an hour just to be told that they could not contact the hotel that we were going to be staying at. But they would reach out to us in 48 hours. We just needed to add a person to our room. But because it’s a third-party you cannot do that directly with the hotel. We called Expedia they said they couldn’t reach the hotel. I hung up called hotel directly. They offered me an upgrade for $10 a night we took it ( included a pull out sofa, larger room$. No hassles no big cost no drama and I had an answer in five minutes. Expedia failed us. If I would’ve waited for Expedia who apparently do not have a good relationship with the hotels or did not actually call them, we would not have gotten what we needed (we were departing within 24 hours and Expedia knew that). I also bought the insurance ridiculous. Don’t buy the insurance it’s a ridiculous coverage read the reviews very informative.
App
by SarahtheReviewer22345 on 2018/01/27 00:23
This review mostly centered around the app. I did take a successful trip through Expedia last year and was happy with my flights and hotel. However, I cannot see my future booked trip in the app. It will not load. I’ve tried updating the app and I have a new phone so it shouldn’t be acting poorly. Please fix this bug. Also I will say we had trouble with the website when we booked this year’s trip and I had multiple pending charges on my credit card. But I called customer support and was helped. The lady assured me the erroneous pending charges would be cancelled and they were. So I think the main troubles have been with the app and website. My advice to those complaining, learn how to really read ALL the text that is listed for a hotel. And if you’re not sure of amenities, call either the hotel or Expedia before you travel.
Good app, could be great with one easy fix
by pg1000 on 2017/11/03 14:36
I found a good hotel in San Francisco for a good price. But the app does not give good control over the geographical distance included in the search. The filters don’t let you specify a distance range, and the entries, when you call them up, show such a tiny map that you can’t tell where the hotel is in relation to your desired destination. Wasted time reading about hotels that turned out to be 25 miles outside the city! They let you name nearby municipalities/neighborhoods to narrow the search, which is probably part of their attempt to handle this concern. But of course, I’m not going to recognize any of those names because, (surprise, surprise), I’m a visitor traveling from out of town. A simple distance filter, and simply to display the distance from your desired city on each record, would help so much.
Like having a personal concierge
by AK10R on 2018/11/02 04:09
I have booked several trip by bundling and last minute stays in the areas I’m in. There are many sites for doing the same thing. What has impressed is that when I have a issue I just call Expedia and they fix the issue. I had an issue with a airport pickup by a hotel that did not have a pickup as late as I got in, I called Expedia, they put me on hold then told me that the hotel would pick me up...and they did. Next I had an issue with a rental drop-off where the rental company would not answer my call because they were closed on Sunday, I called Expedia and they took care of it. Last I called with a app issue when I want to add my travel to a trip my wife already booked with Expedia, they found a way to package the trip saving me $$. Thanks Expedia.
Worst Experience with this company EVER!!!!
by Holly Groenenboom on 2018/12/20 02:42
Will never book anything with them again nor purchase the travel insurance. Expedia and the insurance company are both scamming with each other to keep from paying for a lost night of hotel stay of our vacation due out flight not being delayed and us flying out the next day. Expedia told the insurance company they already reimbursed for the hotel stay. Which isn’t true. I asked the insurance company to provide me with the date I was supposedly reimbursed but was told they didn’t have a date. They were just going on what Expedia told them. I’ve been fighting this battle since the end of October 2018. They owe me for transportation from the airport to where we had to spend the night also. But are also refusing to pay that. So, please beware of the insurance, it’s a total rip off. You pay for it and they do nothing. Then Expedia lies so they do the insurance company doesn’t have to pay anything. Don’t book with Expedia if you don’t have to. Go with Travelocity!!!!
So easy, quick and convenient. I love it!!
by Elainap3 on 2017/09/27 20:25
I just booked a hotel through the Expedia app for the first time and I have to say what a quick and easy transaction. And the best part is I actually called the hotel directly before I booked the room to ask them how far the train station to the city was from the hotel and figured I may as well book it directly through the hotel but when I told them the price that I got through Expedia I was told to book it through the Expedia website/app because the price that I got was much lower than what the hotel rate directly could give me and Expedia offers the option to use a credit card to hold the room but pay at check in and I can cancel up until the day before. I'm going to use Expedia from now on!!😁
Don’t book thru Expedia!!!!
by Sonnenschein75 on 2018/07/17 17:54
So this has happened to me over and over again. With flights and hotels. When you book directly thru Hotels and airlines they can make changes easily to your reservation and if you have any emergencies they even accommodate you despite their cancellation policies! NOT so when you book thru Expedia!! Over and over I have heard from hotels and airlines, sorry we can’t do anything because you booked thru a third party. Friends who booked thru hotel website or called could cancel or make changes, not us!! So then I call Expedia and they give me the run around, holding on the line for a long time, then the nice representative gets back and says to me yes it’s all handled and you will get a confirmation email BUT the email I get is, sorry the hotel wouldn’t cancel! But they WOULD if I didn’t have booked with Expedia because other people in my party were able to but the hotel isn’t dealing w Expedia?! Anyways I am done so this doesn’t happen anymore! My advise: book directly-no third party booking!
Alarm alarm alarms
by Abi 77 on 2018/05/11 16:57
One star is a lot for this company they don't deserve any star, and you will know why! 😤😠😡🤬🤯😳😱😨😰😥😓👎👎👎👎👎👎👎👎👎👎👎👎 We made reservations with Expedia while in the US to visit Canada. We were supposed to stay at Motel 6 and we informed Expedia that we had a dog. We drove from Pa to Ontario, arrived at Motel 6 and we were turned away because Expedia failed to mention the dog. Motel 6 is pet friendly but had no rooms according to the clerk. We spent the next 4 hours searching for a room and went to the Ramada hotel which was much more expensive. Contacted Expedia once again and they refunded the cost of the room at Motel 6 but we want them to further compensate us. They were asked to pay for our stay at the Ramada and refused. Our vacation was nearly destroyed all because someone from Expedia failed to mention that we had a dog. We had a lot of trouble with the internet and using our phones was very aggravating. Someone from Expedia actually had the nerve to hang up on us while we were scrambling to find a room.
Simplicity in itself
by Ryuakira on 2018/12/04 19:33
I’ve been using this app for years now, and I really don’t need it for anything complicated, I just use it for keeping track of my flights, have my itinerary on the go instead of a printout and the time frames for them, and really it serves that job very well! I don’t know who uses it for the full on use of the app for booking hotels and such, so I can’t say how they feel about this app, but I enjoy using it for my simplest of needs! I will admit that it can lead me astray a little with last minute changes at the terminals, but I can’t fault the app for that, and even then I have my email to give me info regarding those changes to boot. So yeah, if you need an app that can keep track of your itinerary and flights, I wholeheartedly recommend this app!
Never Again
by SoVeryKerry on 2019/02/17 22:42
App is just as bad as the company! You won’t be able to talk to anyone after the have set you up with sketchy airplanes and hotels and you never get your money back!! Horrible company!! I haven’t traveled in 20 years. Wanted to do something special for my son’s 20 birthday. Expedia directed me to use Volaris and Pueblo Bonito in Cabo, Mexico. The airline was vague about the departure at 12:40. Flight was missed and immediate follow-up with Expedia and others didn’t assist me in any refund except Alamo rental! Thank God for Alamo. I will never book through Expedia or travel to Mexico again. I might have made an honest mistake (which I became aware of at the airport excited to travel), but both Expedia and Volaris’s customer service—lacking being kind and fair—left me stressed and in tears! They’ll take your money over anything! I will use other services and I will recommend to anyone else the same. After this horrible experience of losing approx $5,000 and breaking my heart about my son’s birthday, Never, never, never again!
Worst experience ever!
by Worst Experience! on 2018/06/30 17:47
I choose a cheap flight and great departure and arrival time, but I been trying to book a flight for two days and I entered all booking information and my payment and every time I was ready to book it give me an error that my “book was not able to complete at this moment, please try again later”. I contacted customer support and I told them my issue and, they were trying to do the same thing I did and had the same error. I spend 1hours on the phone with them very patiently, and at the end they just told me the issue is because the airline are changing their booking information etc.. which it doesn’t make any sense, and for that hour they were not able to told me that and nothing was resolve and they were trying to make me buy a more expensive and horrible arrival and departure times flight!! Not help at all... First time trying to book a flight from this site and It was not a great experience. won’t be back here for any of my flight matters.
Great for tracking flights, terrible for buying them
by Vincorine on 2017/10/09 03:20
Would normally give 5 stars for managing my trips, which I still love the app for, but they’re now trying to have you book trips through the app as well, which was a bit clunky but fine, until I got to the end and it said there was an error and that I needed to start over. Except I immediately got a confirmation email and saw the charges on my credit card. This was a bad experience, I felt insecure about whether I’d successfully booked my flight or not, but really didn’t want to book another one and pay twice. Customer service was very helpful, so again, just writing s one star review because of one specific problem, if they fix that then it’ll be back to five stars for me.
Disappointed
by jmnyc13 on 2018/11/17 19:11
Very disappointed with Expedia. I was trying to book a round trip flight. Expedia wasn’t processing my payment (tried 5 times). Spoke with rep who tried as well and failed. I felt like there was a reason for pymt not going thru. Rep told me to try again in 2-3 days and don’t worry about price, it will remain the same (flight was for Jan, we are in nov). 2 days later price increased $100. Called again and another rep told me reason payment was not going thru is because I was choosing 2 separate airlines for my round trip ticket. Seems like not enough money could be made by my booking. My argument is, why have those flight options available if you will not process my payment? Why have me trying over and over thinking it’s my debit card being the problem, when it’s just that my bookings were not profitable enough for Expedia or the airlines. That’s BS. If you can’t process a flight, don’t have it available as an option. Definitely taking my business elsewhere from now on
If you’re looking to be stranded this is the company for you
by VaTrueGent on 2018/05/27 23:41
If I could rate them any lower I would Honesty I never leave a bad review. It’s always been said that if you don’t have anything nice to say then keep it to yourself. I have many points that I should’ve left using this company, but this way the last straw. NO CUSTOMER SERVICE. That being said, Expedia has literally done nothing but “make arrangements” and basically bold face lie. I will only talk about my most recent trip. I booked a flight (round trip). Plans changed I couldn’t leave as early as I had hoped. Totally fine. They said I’d need another ticket... not saying round trip ticket just I could t change my ticket I had. So fine I bought anther ticket there. No worries it was my fault. Called Expedia because I had made a mistake, and EXPRESSLY asked if I could check in at 1 am. The agent said no worries I will write that down no need to pay for two nights... Got to the hotel they were wrong. I still had to pay two nights. Got to the airport to leave. No show for my one ticket... so I had to buy another ticket. Did Expedia have my back for either offense. Nope. Not after I have used them for every booking for the last 5 years of my life. Long story short, do your own research and book yourself both vendors said if I booked through them they could help. Expedia is basically your uncle that sells you lemon car then Refuses to take any responsibility for it being crap.
Expedia is my go to travel app
by Judith Szwajder on 2018/12/13 15:53
Expedia is my favorite & primary go to app for the best airline, hotel, package deals. I will always remember how graciously they took care of our family when my mother died 8 years ago & we needed to have her brought from Los Angeles to Milwaukee. Our family of 4 needed to fly the next day & they kindly gave us bereavement fares that were under $1000 for next day flight plus a return one. We were told if we needed to make a change the return date to just call them. I’ve used Expedia to book several hotel stays & discounted flights & pay the same , a few dollars less or sometimes 10% plus less when compared to other similar sites I use to compare prices. Customer service is very important to me & Expedia, you rock!
Awful company
by expediaisawful on 2018/12/06 13:36
Awful experience cause they told me that my flight was canceled by Turkish airlines. But that wasn’t true as a turkish representative told me it wasn’t after I called them. Expedia kept telling me they were trying to fix it, so i was waiting till the last minute for the expedia staff to fix their issue. They did not fix it, it was all just a ruse. I was on the phone with them for hours and talked to a “manager” who put me on hold for 45 min and then simply hung up on me. I was forced to buy my own ticket and Expedia kept telling me they wouldnt pay for anything cause it wasnt their fault the flight got cancelled....but the flight wasn’t canceled. They had failed to properly book the ticket and simply kept putting blame on the airline and dragging me along from one agent to another until I ran out of time and forced into buying a different ticket. DO NOT USE EXPEDIA or any other third party company for that matter. Theres no point. Just book straight from an airline, at least they can be held accountable.
Expedia pulled through
by Rubi J on 2018/04/10 07:14
On my first trip to Europe, I booked my plane ticket and lodging through Expedia. I was very at ease knowing if I ran into any issues I could call Expedia. Only twice did I need to do so and the customer service agents were very reassuring to address and solve my situation. I would only point out, I booked a plane ticket from London to Paris through Vueling Airlines based in Barcelona. If you book coach and need to make changes, you will need to go directly through Vueling. Expedia will not be able to help. Vueling can be challenging to deal with on the app and recommend calling them instead. And because Vueling offers inexpensive trips, in the long run it may end up being more Expensive. Over all, Expedia was there for me.... Thank you.
Disappointed
by Stoneyyogi on 2018/03/10 22:05
I’ve used this a few times to book hotels and never had any issues, however this last time I booked several, as we were going on a cross country move and needed pet friendly accommodations and you can’t use that filter on the app so I had to use the website. you can’t choose options like “close to the highway”, Or “can accommodate truck/trailer parking” so that was another headache trying to make sure the hotels weren’t too far out of the way. One of our hotels was just AWFUL and I went to write an HONEST review to warn other potential guests and they wouldn’t allow my review to be posted because ‘they only allow positive reviews’ which kinda upsets me as I spent money to stay in a hotel where I felt unsafe yet that I could have avoided had others reviews been allowed to be posted. I would highly suggest doing your own homework about hotels you are about to book so you don’t have a terrible experience in a sketchy hotel. I’m not sure if I’ll ever use again.
Iashyia Johnson
by iashyia on 2019/01/11 14:46
This is not a very good company at all and I was not respected at all my room was cancelled without me even knowing company didn’t even try calling me to notify me about these changes in then when I got to the room where I was going the front desk had to notify me it was cancelled in the representatives that I spoke with was very rude to me in so long story short I finally got a room at motel six it looked nice had a kitchen in everything me my kids in spouse got all comfortable turned off lights for a sec turned the lights back on roaches on the counter top crawling everywhere then we began looking for things that was wrong with the room after this point it was all kinds of stains on our covers the worst service ever never will I ever go through this connection again in never will I ever get another room with motel six again I’m not bashing anyone or company, but I wanted you guys to know how I was treated in I didn’t even call to get my money back .. but no big deal lesson learned never again!!
Extremely unhappy BRIDE
by VanessaBride on 2019/03/27 12:52
I can tell you that I will NEVER book through Expedia EVER AGAIN! I booked our flight for our WEDDING, got the protection plan in case we wanted to change the flight, and now they are telling me that I can’t. I called multiple times and was told “there was nothing they could do”. I said I bought the procreation plan because it specifically said the change or cancel a flight was covered 100%. When in actuality, they are telling me that my particular flight is not under that protection plan. I asked them why they bothered to offer it then for $96 extra per person, if I wasn’t going to be able to use it to begin with. I put in a claim with the plan, and was still denied. Please tell me Expedia, what exactly DOES your plan cover? This is my WEDDING which you are now ruining because you refuse to tell my why I can’t change my flight. Screw you guys and believe me, I will be sure to tell EVERYONE I know to NEVER book through this scam of a website. Hope you guys are happy.
Horrible customer service
by Taco 03 on 2018/05/24 10:00
I’ve used Expedia many times and it hasn’t been as awful as this time. We went to book our flight home from NY and we didn’t get our itinerary for the flight. With the company they booked our flight home with it was a small company. The company had many rules with baggage and arrival times that would have been good to know by Expedia. We got to the airport an hour early ( it shouldn’t have taken us longer) when the airline said they couldn’t take our baggage because it was too late and we had missed the flight. The airline told us they couldn’t accommodate us for missing the flight because we booked through a third party for the flight. When I called Expedia to see what they could do they wouldn’t help out at all. I ended up waiting on the phone for 30 minutes just for them to tell me all they could do is book another flight for me and it would cost more money. I will never book with Expedia again for anything.
Cross reference prices
by Alxboozer1 on 2018/05/31 01:32
Customers need to do some due diligence when using Expedia, you will find its sometimes cheaper booking direct with hotels, especially abroad. often times Expedia does not guarantee the best possible price. On a recent trip to Rosarito Mexico i booked a ocean side suite for 2 nights on a weekday, i though i got a bargain for the suite as a typical suite in US can be hundreds of dollars especially with an ocean view, as i later found out from talking to the hotels reservations department they advertise a significantly far lower price on the hotels home page which is a standard rate year round without fluctuation. Which was Expedias copout answer that they have no control over market fluctuation even if rates go down. Again the standard rate starts and begins far lower than Expedias price year round. So Expedia gave me $25 to my account for a future reservation, after they price gauged me and up sold a room for hundreds of dollars more. Not kidding, it was no nickel or dime in difference, it was hundreds.
It could beer better
by Zen with a pen on 2017/11/21 15:08
I'm not a frequent traveler, but I do like three idea of building an account that will give me long term benefits. The design of the app is user friendly. I planned an entire trip to California for three and a couple other small getaways and it works, for the most part workout a hitch. There are a few things that I get annoyed by, 1. The double points thing I think it's just bait to get you to download the app, it's probably some loop hole they are able to use one probably your first purchase, or something similar. It's misleading, and it annoys me. 2. Map integration in this app is terrible. Recently went down to the keys, and the hotel address was nowhere near where the pin dropped from the app, had to Google it in the end. 3. You can't review the hotels after your trip through the app. It doesn't make sense that I've gotta log in online to be able to write the review when the app should have a rating interface. Lastly, I'd like to see Expedia become more competitive with their pricing, I've had the chance to download other traveling apps, and saw the difference. I'm still just a +blue member member, whatever that means, hopefully if I make it to silver I'll see some actual discounts.
So-so...room for improvement
by Shelley from washington on 2019/03/05 01:56
The front desk clerk upon check in was friendly, the bed was comfortable, and it was nice to have a breakfast option. However, our first night there, there was no soap. Housekeeping’s reply was “we are out, we left extra shampoo and I don’t know what to tell you”. Seriously, how do you run out of soap at a hotel? The tub was very slippery and there was no mat (on order). On our third night, we came back to the room after a VERY long day of exploring to find that our room was not cleaned. While I like the fact that water was not wasted on laundering the sheets, I do like climbing in to a tidy, made bed at the end of a day as well as having supplies replenished. The continental breakfast uses styrofoam plates, bowls and cups which is not very environmental friendly and lastly the bathroom had fresh texturing but no paint (room 325 in case holiday inn is reading this)...rather tacky. We would probably not stay here again.
Can’t book multiple cities
by LjRN2 on 2018/01/28 19:46
My 1st & foremost biggest #1 complaint is one can NOT book multiple cities flights on the app, defiantly can’t book hotels in multiple cities either. Ie: on app cant book O’Hare to athens, the on way back Naples to O’Hare. Now, one can do this on the actual Expedia site, however most ppl these days book on app. That’s why Kayak rocks better. Also, one should be able to both book multiple city trips with different air ports, AND also at same time (for more dicounts) ALSO be able to book hotels for those various cities as well. Finally, I recently married & changed my last name (quite sure very common) however app not letting me change to my new last name. Opportunities for improvements.
Expedia iPad app needs improvement, lags behind
by SfNyCh on 2018/01/17 11:57
Some basic feature functionality is missing that means it lags behind Booking’s app to a material degree. - can’t save favorite hotels to a list (a no brainer) - more detailed info about a particular property or room is presented as a bunch of text, like literally just dumped into an open text field, not user friendly at all - when I go to reserve a room, not all of my user info is saved so it’s midnight and dark in my bedroom, then I need to get out of my bed, fetch my credit card to give it my CVV (Booking’s app doesn’t require this, what gives?) - slow app at times and less responsive than Booking - visually more simple than Booking app means it borders on being dumbed down and simplistic (app devs took simple design way too far here and are sacrificing richer presentation of important data) - feels like it still requires way too many presses and swipes - inability to change dates “on the fly” (have to back out of hotel results page and re-enter dates on start search page) - Expedia, you guys need to hurry and catch up, no wonder Booking continues taking market share from you IN YOUR OWN BACKYARD - you guys spend literally billions on tech and cloud and still can’t produce a competitive app
Beware
by Tarquin67891011123479884 on 2019/03/09 20:08
I accidentally booked the wrong night for a hotel stay. Called Expedia to correct the error within 5 minutes. They claimed they needed the hotel’s permission to cancel, but that the department at the hotel that could cancel it was unavailable. Assured us they would contact the hotel within 24 hours and get back to us. Next day we got an email saying they were still in the process of contacting the hotel. Same thing the next day. Called customer service again and was told the department at the hotel was still unavailable. Went through this same process 4 days in a row. Finally called the hotel myself. Hotel said they would have no problem canceling but Expedia would have to call since they had my money and also confirmed that Expedia had not ever tried to contact them about cancelling the reservation. Eventually got an email from Expedia saying the hotel denied the cancellation and we would be charged.
Zero if possible
by BlessedN on 2018/03/18 01:41
This review is about customer service (or lack of) and not particularly the app. After realizing I made a mistake and booked my hotel in the wrong city, I quickly made the correct reservations and called to cancel the incorrect hotel. I was placed on hold while they contacted the hotel to cancel. Once they returned to my line they stated that the hotel manager was not there and they were the only ones who could cancel the hotel. Expedia was to follow up with the hotel and then follow up call would be made to me confirming that it was cancelled and I wouldn’t be charged. Guess what was charged?!?! I called Expedia back and again the same situation. Placed on hold until returned and again they were not able to reconcile my issue. This time CS stated they had no record of my 1st call to cancel. OH!! AND..I was charged for 3nights the full booking too!! Again a follow up call was supposed to be given to me and I still have not received a call.
Horrible service
by pik@i on 2018/11/21 20:28
I advise everyone before you even book with Expedia go through the airlines itself. I had an accidental cancellation and they would not help me with getting that exact flight back. The only way to do so is to pay a exchange fee of $200 which leaves me with really nothing to get on the flight I originally booked. I have talked to multiple people All they did was give me run around for hours between Hawaiian airlines and the rep at Expedia still with no help on resolving this matter. They don’t care about their customers all they want is money. And $200 of my “airline credit” and the full payment for the exact same flight exact info everything. No matter how much I explained the cancellation was not suppose to happen. Never do business with this company! They are crooks with no care for anyone. So I lose out on the entire trip booked because of an accident. Never again will I spend my money through Expedia.
Review of app. and customer service
by Hate double down on 2017/12/19 22:17
This is the first time I have given ANY company a bad review because mistakes can happen,but in this case it was not just a mistake. This was incompetence of epic proportions. I just completed a 61/2 hour quest to use my $12 worth of rewards. I should have quit after an hour but by then it was just a matter of principle. After another hour of phone calls and 2 hours on my iPad trying to book a room it became a quest. Then after another 2 hours on my iPad and iPhone and a total of 2 hours on hold and another 2 hours talking to 4 customer service people (and I use that term loosely) I finally did reach someone who could assist me in my reservation and using my $12 worth of rewards. So I will never ever use Expedia again but if you have nothing to do and you would like to spend 61/2 hours wasting your time making a reservation and using your reward points I highly recommend Expedia.
Ripped off - bait and switch fare - BEWARE!
by Zoefoto on 2018/08/24 21:51
Long story short, I was ripped off $800 by Expedia and their lack of transparency and terrible customer service. Booked a last minute trip to SF to end the summer. Found fares for $400 for 2 tickets - 5 left. Selected said tickets and chose to book a rental car as well. Checking out, the fares doubled and I figured it was a glitch. Booked the tickets thinking it could be rectified by customer service. Day before flight, customer service says they can clearly see where the prices were $400 each by video surveillance- they have a record of all this. After an hour on the phone w cs, they cannot come to a resolution until 48 hours after my flight... so I’m screwed no matter what. Cannot rebook the day before and they conveniently denied my appeals with NO pricing transparency to boot. Customer service and corporate totally deny my request for the overcharged $800. I’m NEVER using this service again! Buyers beware at own risk!
Rating Trends
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