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Description
Our revamped iOS app features: • Up-to-the-minute breaking news from our award-winning newsroom • Top headlines you can browse or read in full so you’ll always be in-the-know • Get the news you want as it breaks by opting in for push notifications • The latest sports scores, stats and news from around the world are at your fingertips • Easy access to weather, traffic, videos, photo galleries • Share with your friends on Facebook, Twitter and email Subscription Details: • OPTIONS: Download the app for free and enjoy a limited number of free stories each month. Get unlimited access, 24/7, for just $5.99 a month (first 2 weeks are FREE) by subscribing within the app itself. Otherwise, if you are a Digital or Print subscriber you can log in to the app for full access. • PAYMENT: Payment will be charged to your iTunes account with the confirmation of your purchase and will automatically renew each month unless cancelled at least 24 hours before the end of your monthly period. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable • PRIVACY POLICY: https://www.SFChronicle.com/privacy_policy/ • TERMS OF SERVICE: https://www.SFChronicle.com/terms_of_use/ • FEEDBACK: Tell us what you think! Our app features are constantly being improved based on your feedback. We welcome you to tell us what you love and what you’d like to see more (or less) of. Contact us at appsupport@sfchronicle.com.
Needs a read later feature
by Bhfsthjff on 2020/02/14 17:00
Great content, have read this newspaper my whole life. The app, however needs a read later or save feature.
Slow, Buggy, Frustrating
by Brent201 on 2020/02/09 16:50
I have to start it 4or 5 times before it will load. It often quits. Now it's asking me to subscribe again. If it's not fixed soon, I'll cancel my subscription. 7/7/18. It was working quite well. Then they “fixed” it. The latest version will not open. 2/9/2020 The app was working well for quite a while. Now all of a sudden, it no longer recognizes my subscription. I go through all the steps to link my subscription and it tells me I’m successful. Then when I try to use the app, it tells me I have no more “free” stories this month. It’s frustrating and I will probably cancel my subscription.
Won’t link my print subscription...
by OurDuniya on 2020/02/07 17:43
...emailed Chronicle. No response. Come on folks - this is the very basics. Let’s get them right. And let’s pls. respond to customers.
Content curation could be better
by SoniaAndDavid on 2020/02/05 03:29
Ok, it took a week and direct contact with the developers, but they have now fixed the sign-on problem and the app recognizes my subscription again. It’s working as well as ever and I’ll go back to 3 stars. I do wish I could dial it back to previous days’ issues and search for older articles the way I can with most other periodicals. I think their repeating some articles day after day and cross posting them to multiple sections, while annoying, is their way of sort of compensating for that limitation. Speed seems better. The current news and their internal columnists seem to get posted pretty regularly and promptly. But there have been shocking lapses with syndicated columnists, like Dear Abby getting stuck on the same column for weeks on end, or comics getting skipped some days, even though the print edition much more consistently has the current content. I find that the facsimile print edition remains a necessary backup. ... Even worse since my last bad review (below). I’m dropping it to one star because l’ve been unable to use the app at all this week. It refuses to recognize my subscription and won’t display any stories. Called support twice. They acknowledged that the app is having troubles with subscriptions and promised it would be fixed in a day or two. Now at the end of the week, l’m still stuck with reading the facsimile edition in my browser. Might as well just give up and uninstall the app since evidently no one with any competence whatsoever is managing it. ... This app has been going downhill since the more positive review I a year or two ago. Granted it’s generally faster and crashes less now. But various bad design decisions and bad content curation have made it so difficult to use that I now frequently find it necessary to leave the app and instead go to the Chronicle’s facsimile edition in Safari. This is particularly true for the Datebook section and for other articles that while headlined in other sections seem to be retrieved from Datebook. They come up excruciatingly slowly and seem not to be readable at all from other countries while travelling. And periodically whole blocks of content disappear like some columns or most of the comics for the past week. To your answer: No, it is not an updating the app problem. Missing content is a curation problem, and eventually someone notices and fixes it, like the comics came back today after going missing over the weekend. The speed and accessibility-from-Europe issues have been with us for months and are a fundamental design problem dating from when someone decided to replace A&E with Datebook wrapped from sfchronicle.com or something of that sort.
Does not work on iPhone 8S
by Whysubscribe on 2020/02/01 17:30
App stopped working, ignoring ‘unlimited access’ subscription status. Customer service says there’s a problem. Just wait and keep trying. Three weeks and counting!
One of the worst apps
by Print subscriber 30 years on 2020/01/31 03:05
The app has defects. I have a print subscription of the Chronicle. However, the app does not recognize it after several attempts to link the two. The app looks like it was developed without proper testing. It reminds me of Boeing firing large numbers of programmers years ago.
App has become worthless!
by irnmtn5454 on 2020/01/30 19:24
Over the last few days, the app has spontaneously stopped recognizing my online digital subscription obtained through the Chronicle (rather than the iTunes Store). I purchased the online subscription so that I can access the chronicle via the web as well, but now the app has become worthless as it tells me I do not have a subscription, despite “linking” it several times to my digital account.
Annoying
by EssEllEssE on 2020/01/30 18:05
The app was working well until I began getting pop-ups telling me I had used up my free allotment of stories...? I’m told I need to subscribe now to the app for $5.99 per month. Yet in the “fine print” it’s clearly stated that access through the app is included if you’re a subscriber to the print version -which I am. Phone support tells me to be patient... Really?!?
Doesn’t sync my print subscription any more
by Daithesong on 2020/01/29 23:10
It asks me to subscribe or link my print subscription. I link my print subscription, and it returns to the app — which asks again. Sheesh.
Family sharing not working
by DeineOg on 2020/01/29 22:31
After several phone calls to Apple and Chronicle support still cannot make this app to work on anything other than my husband’s phone although we have Family Sharing. Apple ID doesn’t work as sign in, Chronicle subscription lookup doesn’t see purchases made via Apple. “Buy another subscription” was the advice of Apple Support, or “leave a comment. “ which I am doing. Btw subscription NOT through Apple allows for 5 extra logins.
App doesn’t recognize subscription
by Mark9741 on 2020/01/28 04:37
Kind of frustrating. I am 50% old fashioned and continue to receive the paper edition. So, the app is supposed to be included. Now the app claims I have to subscribe in addition to paying for the paper. Please fix this bug.
Can’t login
by SF_Kate on 2020/01/23 00:39
I’ve tried multiple times to log in to the app, but to no avail. I’m logged in just fine on the website, but the app says login failed over and over again. I’ve changed my password, deleted the app and reinstalled.
Limited access even for subscribers
by Eggiers on 2020/01/09 04:27
I’m paying for this app and paper and frequently when I click on links within articles to other SF Chronicle articles I’m told I can’t access them. What? Really!? I pay for many content subscriptions and this is the only one where this happens. Rip off. I will cancel when my subscription is up.
Still no search function?
by marcocalifornia on 2019/12/20 17:57
AND THE PAPER ITSELF IS NOT A GOOD PAPER.
Ok but limited
by A.N. Other on 2019/12/17 20:23
No option for searching content
Can’t sign in
by @$%@$ on 2019/12/10 17:46
Tried to sign on a number of times. Cancelled account, deleted app, rebooted, spent an hour on the phone with Apple...all to no avail. Chronicle help desk was no help, sent me to Apple.
Drives me crazy
by gcSF on 2019/12/02 18:07
The most “buggy” of all my newspaper apps and I subscribe to a lot of newspapers. I put in the password I’ve saved, they say invalid, I go through resetting, they say now I can use it, but that lasts maybe once IF THAT and then the password is back to not working. Obviously, they really don’t want you to use an ad blocker but they say it’s allowed if you’re a subscriber, but clicking on “Log In” on that page about ad blocking gets you nowhere. How about the option to turn off ad blockers? Other sites do that. I rarely get to use this digital subscription so I might have to cancel, and that’s a shame since this is my local paper!
Half baked and limited features and access
by Skanger O'Neill on 2019/11/16 00:42
It’s a feed of current stories with no access via web and no access to old stories.
Great content. Fun cartoons
by Brayton on 2019/11/02 12:07
Great ca and SF coverage. Awesome ca sports coverage. I put my phone in portrait mode and can read all the cartoons easily.
No e-edition
by cnl12335 on 2019/10/27 15:29
About a month ago, the e-edition stopped working on the app. Notifications were sent out, and it seemed like the Chronicle was preparing to fix this significant bug. But now, four weeks later, I still can’t read the e-edition through the app. Is this still an issue the Chronicle is trying to solve or is that feature no longer available?
What a piece of crap . . .
by monsan1414141 on 2019/10/26 17:17
Without a doubt, the worst app I've ever downloaded . . .the sections are either empty or there are multiple duplications of the same story with a different headline . . Entire sections disappear from the daily news. And support is non-existent. I guess with the print version being no more than an advertising vehicle, it's not surprising . . .
No search
by TNfromSF on 2019/09/24 20:54
Very weak ap. No search is a grossly missing feature, inexcusable! Subscription should work on browsers as well as ap.
App works for me
by bgdtzkjlp on 2019/08/27 19:14
Overall, I’ve been happy with the app. I haven’t had login or anything other significant problems with the app on my phone, iPad or PC. I would like a search function and the ability to save or bookmark articles.
Terrible app
by Summersonata on 2019/08/21 19:30
If it remembered my login, it would be great. But every SINGLE time I try to access articles, it says I need to link my account. I link it, it should be good, then nothing. About ready to cancel our membership overall because of this!
Don’t get the whole newspaper
by Fluid Express on 2019/08/20 01:24
Two major problems. First, when I click on almost any article labeled “Feature “, I get told that I’ve reached some limit and need to subscribe. Well, I am subscribed through the app! There seems to be a disconnect between the app and some types of articles, but not others. Second, when I try to click through to a link in an article I’m reading, the link takes me to the web version of the paper, and again I’m asked to subscribe in order to read the linked material. This is seriously dysfunctional.
No access, just the bill
by Sqr1295 on 2019/07/23 04:46
I pay the app subscription fee but still see warnings that I only have 2 articles remaining.
Where’s the Crossword?!
by Gpvpgaryspaul on 2019/07/15 09:43
The old version was buggie and slow, but easy to see article lists on a side column, allowed you to read the issue from up to a week ago, and had one of the best interactive crosswords anywhere. Please bring the crossword back!
Seems web developer ignored previous feedback
by Aldus M on 2019/07/10 16:03
The Chronicle keeps asking for app feedback but fails to deliver. I and others have been suggesting a search function FOR YEARS like on the NYTimes or the WSJ. In May the developer responded to another reviewer that they “are working on a search function”. Still no searching ability. A new development is now the articles are download painfully slow and there is no “progress” Indicator that anything is happening.
Customer service
by clancy Kat on 2019/07/03 16:55
Terrible customer service. Was on the phone for 20 minutes trying to Log into e edition. Not fixed. Arrogant person on the you’re end who seem to not have any patience or understanding. Seriously thinking of canceling. Kathy
Terrible Functionality
by CandiceNovember1990 on 2019/07/02 16:41
I have had problems with this app since downloading it over a year ago. It constantly shuts down or freezes, it tells me that I’m signed in but limits my access to articles, won’t let me sign out and sign back in again to try to fix it, it’s very hard to search for articles, and is just all around a bad experience.
Pay to Play
by Darshmiester on 2019/06/25 06:33
The first thing you see when opening the app is the $5 monthly agreement to read unlimited articles, which I think is nonsense. If you choose to not pay you only get to read 3 articles a month, which is useless for someone who wants to be updated on the daily issues/events occurring in our world. Unless you want to pay $5 a month to read articles, DO NOT DOWNLOAD THIS APP.
TIME TO CANCEL SUBSCRIPTION
by Semper Paratus 333 on 2019/06/23 21:23
After many fairly minor annoyances for months navigating the Comical’s e-edition, I reached the breaking point today. Attempting to open today’s SUNDAY edition, yesterday’s SATURDAY edition repeatedly opens. It’s just not worth the aggravation; I’ll be spending $10 a month on the San Jose Mercury instead.
No search facility
by LEC dancer on 2019/06/20 18:51
A search function would be very helpful. If a story is not in the days paper, no way to read it on the app.
Hard to read
by Frank Critic on 2019/06/08 00:24
I want to see the whole page.
Password issues
by happybirder on 2019/05/30 00:30
I have a subscription and yet need to constantly log back in for every story. Very tedious!
Can't Search App
by jl_oak on 2019/05/24 06:32
I don't know of any other media apps that don't have a search feature! This is a major omission, and I hope it's designers care enough to fix this.
Terrible app
by Mandorla2527 on 2019/05/17 18:11
Still the worst news app on the internet. It takes forever to download; trying to view photos is a test to your temperament. Any other newspaper is better than this.
Bad app
by Cliff123456 on 2019/05/17 14:27
I have been an app subscriber for 5-6 years. I don’t think I have been able to log on w/o problems more than 6 times. Frustrating
Missing features, no search
by bodhibliss on 2019/05/15 22:00
UPDATE #2 Six months later none of these issues have been addressed. Reluctantly canceled my subscription on May 13. UPDATE: two months after I submitted this review, the same problems (missing features, no search function, etc.). Today I have to find these features by searching the Internet (where I end up reading Mick LaSalle’s column on the sites of competing newspapers, even though the SF Chron is his home). I still rate this app one star because there is no lower designation. (Complaints in my original post are detailed below.) Two features that regularly drew me to the previous app were the Ask Mick LaSalle column, and the horoscopes (especially Sunday’s Minerva feature). The latter might sound silly, but checking the horoscope was a fun daily ritual, followed by reading articles of interest. Now that there is no daily horoscope, I’m out of the habit and ease of visiting the Chron app at all (I’m not going to invest the extra time in looking it up and reading the paper on my laptop at work). Similarly the Ask Mick LaSalle column – if I happened to miss it, very easy to enter it in the search field, and then I’d stick around reading other items – but now it’s inaccessible, unless I happen to visit the app the day it’s published. I’m sure your intent wasn’t to shift daily readers to an occasional rare visit, but at least in my case, that’s the result.
Come on
by Bobw16 on 2019/05/14 18:57
This just gets worse. I have written numerous reviews, correspondes with support, nada. Uninstall, reinstall all to no avail. Still loads molasses slow. Offline usage is a joke. No search function. Nyt and wsj have great apps. Use them as a model We are in the middle of app central! Why can't you make this work?
No Way To Search
by Bubba from SF on 2019/04/11 19:22
This app has not improved over the years. Now, I cannot find a way to search for information within the app.
Does not connect to my subscription
by Panlyon on 2019/04/05 15:04
App is not working. I’m logged in and the app throws up pay walls even though I pay for a subscription. Please fix!
Like seeing the same articles for multiple days? You’ll like this app.
by Shredded Thumb on 2019/04/04 21:16
Very underwhelming. You’ll see the same article repeated in different sections and it will also appear for multiple days. What kind of “daily” newspaper is that? I much prefer the e-edition of the Chron’s cross town rival the San Jose Mercury News. Maybe I’m old fashioned, but I like being able to see an entire digital image of each page and then select any article I wish to read. As a sports fan, I think the Chron’s long time sports columnists are tops. Too bad there isn’t a better platform on which they can publish.
Getting better!
by glev1 on 2019/03/31 07:48
But after using Version 3 I have two issues. Landscape mode on an iPhone 8 or later is unusable. I have complained to customer support for two months with no impact. Also I sure wish it would rerun me to where I was reading if I leave the app. Version 3 - Finally!!! Now it seems like a professionally created app. More to come as I use this much improved version. Version 2.3.10 - more reliable now. Fixed music problem. Not a fan of the interface feel but it is working. Continue my wish for larger fonts like almost ALL other news apps. Version 2.3.8 - still crashes daily. If you are listening to music while reading your paper, it will repeatedly stop your music from playing. Navigation with the swipe left and right makes scrolling through an article challenging. Still wish for a larger font. Version 2.2.5 - really pretty much the same. I have written to the support team and they say they are working in it. But this app has really not improved much in the past year. Layout and image placement has improved. But load times and crashes have not. And the app is often unresponsive when you return to it from another app. This app is still inconsistent and crashes daily. While there is some control over font size - still too small for my eyes. The layout is inconsistent and images sometimes do not show up. It seems their support team is as frustrated with their developers as the users are. I truly want to support the chronicle with my subscription but the app really has to work better. Previous - This is how I get my Chronicle every day. The articles are all there and they have fixed many interface issues. But they also introduced a new one - if you get an error due to spotty Internet coverage, the only recourse is to relaunch the app, even when there is Internet access. 1. Slow and annoying reloads when switching apps. If you leave the app and come back, you will get back to where you left off, but only after a tedious reload. FIXED 2. Also slow to switch between articles and even turn pages. The page turn slides the entire interface across the screen just to get to the next page. Most apps I used for reading are much faster than this one. IMPROVED 3. Part of the reason I read the paper digitally is to be able to follow links in articles. Most links are just listed as text so you cannot click on them. Nor can you even copy the text to put in a browser. Major flaw! IMPROVED 4. Seems to take forever to download a new edition (on very fast wifi). Often get message to quit the app as new edition has just been downloaded - annoying. And don't even try to download to read offline. Takes forever. FIXED - but they still have a poor updating process.
Constant problems with access
by cagarela on 2019/03/27 15:58
Whenever I try to read the Chronicle I get a message saying that I have read my last free article for the month even though I am a digital subscriber. If I tap the sign in button it tells me that I am already signed in-or allows me to sign in. In that case I may be able to read one article before I get another message saying that I have read my last free article- and round and round. Quitting this app and my subscription.
Jan 2019 update. Rev1
by A-Mess on 2019/03/25 16:15
Hate the new update. No search feature and the crossword puzzles are gone. What were you thinking? Just checked latest update... Still a mess. And just checked the latest update. No improvement and no way to contact The Chron to tell them.
Interactive crosswords?
by our49ers on 2019/03/11 01:10
Where?
Can’t sign in = worthless
by Señor Católico on 2019/03/07 05:07
So stupid, fix the sign in! The app is worthless if subscribers can’t sign in.
Constantly required to enter subscription details
by Sammy Assad on 2019/02/07 20:24
Every time I want to read a story on my phone, I get asked to link my print subscription. Every. Time. Technical assistance at SF Chron amounts to no more than apologies.
No horoscopes
by Fraxinella on 2019/02/05 17:37
No horoscopes, no crosswords and no search. This app is a very poor reflection of the San Francisco Chronicle. You can do better. You should do better.
NO ABILITY TO SEARCH = DYSFUNCTIONAL APP!
by Los Gatos Kitty on 2019/01/09 19:15
I am a long LONG time Chronicle subscriber. Like-my whole life. So I want to post a good review. However I do not see any improvement in the app. For one thing there is no ability to search. I emailed the developer and got a confusing response which essentially suggested it wasn’t necessary. I have the NYT app and it has a very good search function. This app currently stinks.
Fix it or lose
by Atveske on 2019/01/08 15:53
I HAVE REPEATEDLY WRITTEN TO THE CHRONICLE ABOUT ALL OF THE SECTIONS THAT ARE STILL MISSING FROM THE PAPER SINCE THE UPGRADE WITH ZERO INDICATION OF WHEN IF EVER THEY WILL FIX. AFTER DECADES OF ENJOYMENT, AM NEARING A TURNING POINT WHERE THE PROPER RESPONSE IS TO CANCEL MY SUBSCRIPTION. Another update and renewed frustration. While there are many positives to the new Chron the negatives are glaring. It does not go unnoticed that the developer has not responded to the complaints from others to the misses. Search? Crossword puzzles? Obituaries structure?
Search function???
by none266 on 2019/01/03 02:23
Is there a search function???
Latest update lacking
by The sperl on 2019/01/02 14:58
Two major problems: first, there is no search function (or at least it's not easily found). Second, the front page and subsequent pages/sections are populated by old articles. Nothing like opening the Local News section on January 2 to find out about public transportation options for New Years Eve - an article that ran two days prior and is now totally irrelevant. I read the newspaper to find out about NEWS (that's why it's not called an oldspaper). C'mon Chronicle...if you're committed to delivering online news, prove it. If you're not committed, then stop publishing an online edition.
Dated Stories Repeated Daily.
by LeonJon on 2019/01/01 00:26
There is very little fresh content in the digital edition. The majority of news articles that are published each new day in the digital edition are rehashed dated stories that sometimes are as dated as 5 days old. Most are dated between 2 to 3 days old. For example, for today’s edition of 12/31/2018, many stories were from the digital edition for 12/29/2018. There are some that are some articles that are dated 12/31/2018, however, my guess is that they compromise about less than 10 percent of the articles in the news paper. I’ve noticed that the reporters that carry the heaviest load, other than Sports, are few and mainly young. I guessing that these reporters are “cutting their teeth” as reporters while working with the Chronicle until they gain enough experience to move on to bigger and better newspapers. One final problem, since the reformatted update was rolled out last month, there is no way to adjust the size of the font.
Update is crap
by Chookma on 2018/12/29 16:25
I have written directly to the Chronicle as a print subscriber about the problem others have identified: it will not recognize a subscriber and requires you to go back over and over to link your print subscription, even between articles. Enough already! Fix this app! Your update didn’t solve this problem!
New version is TERRIBLE!
by Marcus Trucker on 2018/12/27 20:48
This latest revision is almost unusable because it freezes *and* crashes almost constantly. It's extremely unfortunate because I have been reading the Chron for well over 50 years and now I'm nearing the point of giving up on it because the app is borderline useless. 12/27/19 Update: Now the new version reloads an article *while you are trying to read it* to get the advertisements loaded. It does this repeatedly, making it difficult to read an/any article. Being on slow satellite internet compounds the obnoxiousness of the problem. Although I deeply enjoy the Chronicle I find myself getting my news elsewhere increasingly frequently due to this incessant, unwelcome “feature” (or bug).
Less is NOT more
by MorningSwimmer on 2018/12/27 16:12
No search, no crossword, fewer articles. Not at all happy with this format.
No search!
by Fog City Joe on 2018/12/25 07:23
I was incredulous when the revision came along and there was no search function. Surely this was a mistake that would be quickly addressed. But noooooo.... Seriously, Chron, we deserve better.
Amazing & Simple News App
by goodnotgreat73 on 2018/12/25 02:34
I love the Chronicle’s app. It’s layout is simple and clean. Easy to navigate. Only feature missing is the ability to save your favorite articles! Please add that feature to your big board 🙏🏼
Too many ads!
by anadtoomany on 2018/12/23 16:19
I have a subscription and I can’t read the e-edition (which has the normal ads in it) without a banner ad across the top from google. Ridiculous.
Way better
by non-luddite on 2018/12/19 15:41
Finally good enough to replace energy wasting paper. Pops on a tablet.
Unable to log in
by Kyle Olivo on 2018/12/18 17:56
The new app is beautiful, but I’ve been unable to log in since its release. I contacted the Chronicle three weeks ago (with multiple follow ups) and they still haven’t resolved this issue. I exclusively read the Chronicle on my iPhone, and now I’m considering canceling my subscription over the lack of support on this issue. I can forgive the bugs, but can’t forgive the lack of customer support on an open issue.
Why?
by SquireJoseph on 2018/12/16 20:28
The app is much improved from prior versions. Thank you for that. Why tho is the news presented only a subset of what’s available in the physical paper? It’d seem for paying members, we’d get the same news.
Constant need to link subscription
by agderr on 2018/12/16 18:07
The new app is confusing to navigate. There are constant requests to link the subscription and sometimes to sign in. Reading on the web interface is easier and less buggy. I have given up using the app.
No an improvement....!
by AcknBck on 2018/12/12 03:46
Developers, PLEASE read and fix the link to subscription fixture! This app is poorly designed, it consistently reminds me I only have “3 free stories left this month | get access” but I have linked this app to my subscription countless times. It has gotten so irritating that I am tempted to cancel my subscription. The new format is “OK”, but we still are unable to access prior papers and certain stories seem to linger on the Front Page for days. It would be nice to have access to an archive of the prior published papers. On a positive note, the vault is an interesting section, especially the vault photographs.
Less New Content
by VamootsSM on 2018/12/11 15:44
Moving my rating to 3 stars. Over last week or so they have more regularly added new content and have reintroduced by lines for lead columnists. Headed in a better direction. From what I can tell the redesigned look and feel of the app (which I like) was accompanied by a significant reduction in the amount of new content loaded each day. The reduction in the amount of new content loaded each day coupled with the removal of several sections/features (featured columnists, games, real estate) has resulted in an app that does not justify the subscription price. I will not be renewing my subscription.
Still bad after all these years
by golferx on 2018/12/05 15:56
I never used this app in the past because I had a much better experience just using the mobile website. In my (print) Sunday paper they were touting the “all new” app so thought I would try it out. While the app experience looks much improved, it would only allow me to see 3 articles even after linking my print subscription. When I click on the prompt for me to sign in, it says that my subscription is already linked. You would think that a company in the center of the tech world could get their **** together.
Buggy update.
by bdrell on 2018/12/05 03:10
A few suggestions: 1. Don’t present articles as modals. iOS users expect to be able to use the edge swipe gesture to go back to the previous page. You are presenting articles with a cover modal presentation. Your content works best with a navigation controller. 2. Ads popping in make the content shift around a lot. 3. Loading spinners aren’t dismissed when the content finishes loading. The update certainly has potential, and is better than the web views you were using before. But these bugs are really distracting.
Finally - a good, working Chronicle app!
by DB0130 on 2018/12/03 16:37
The previous app froze and crashed so much that I’d stopped using it altogether. The new one is great! Stable, fast performance, nice layout, very easy to use. Great job! I withheld one star due to lack of a search function - a must-have for a newspaper app. Hopefully that can be added before too long.
the worst
by Thegze on 2018/12/03 00:53
We're here near the Silicon Valley, and these guys can't seem to manage a decent website. Frustrating every day. That was my original review. Happy to amend it today. The new site is magnificent You guys should be proud. It's a great piece of work, worthy of Bruce Jenkins, Willie Brown and Carl Nolte, for sure. Thanks.
Where is SEARCH?
by anonymous_008 on 2018/12/02 16:31
Still searching for search. It’s not there! I used the old app to supplement my paper paper and to share specific stories with friends. Won’t use it again until it’s fixed. Bummer :(
Horrible
by Atfv on 2018/12/02 14:59
Please bring back the old version until you figure this out. Old news is not news! No search, no crosswords. Please give me access to the old app until you fix these issues or I will have cancel my subscription.
Downgraded
by Ingrist on 2018/12/02 05:30
The new app is unbearable. Font size can’t be adjusted, huge pictures assault the information seeking reader, and the articles have shrunk to minimal content. It feels like the Chronicle wants to compete with Fox News.
The update is great!
by bendhoward on 2018/12/02 00:12
So happy to be able to write a positive review of this app finally. The new upgrades make this so much more enjoyable to use.
New app version.
by localsubscriberoakland on 2018/12/01 23:02
Format is nice...but where is SEARCH??? [local] SPORTS CALENDAR??? GAMES?? EVEN Dear Abby??? It’s like you opted to shun your local subscribers for a larger audience. If I want global stuff,I read BBC, Reuters, And AP to get global perspective. I want my LOCAL PAPER STUFF. I am disappointed.
Pretty, but less user friendly
by Brucemcdou on 2018/12/01 16:55
I understand that the Chronicle wants to jump on the fad of large blocks of empty space and pictures that other news apps have recently adopted. I don’t like it but I understand. Why then not allow users to customize by minimizing or eliminating pictures, or adjusting text size? You can’t adjust text size in the app like before, and it also does not appear to respond to the text size adjustment in iOS. I still read a traditional newspaper because I want words. I don’t want pictures, I don’t want white space. Words. Please.
Missing the Columnists
by Greg-Pulliam on 2018/12/01 15:26
The new look is refreshing but where can readers find the columnists? Matier & Ross, Willie Brown, and all the others. Please bring back the columnists and the search function!
Lost that reading pleasure
by Rocco2272 on 2018/12/01 02:14
Being able to read the electronic version of the print paper with the same look and feel was the differentiator worth paying for .... Now, not so much. The new format may not make the cut for reading with a cup of coffee in the morning. The app performance is abysmal ... we rarely get the front page to load and when it does, drilling down to an article often requires closing the app and trying again. Terribly disappointing when Comcast claims 25-100 download speeds Now it wants us to prove we have a subscription to read an article ... this is s is the most expensive and worst performing app we have ... FIX IT!!!!! Seriously, today I had to go back to our paper copy! 2018 ... can’t access Chronicle on any device! Help service is no help! Can’t even reset password! Give me my money back!
Bad functionality. No search function
by TommyK1981 on 2018/11/30 22:50
The new SF chronicle app is unbelievably worse than the prior app. It is hard to find at a glance which articles I want to look at. Prior app much better. Also there is no search feature? What kind of news app doesn’t have search?? Very bad. And I can’t access horoscopes. Did they forget to put a link? There is perhaps a lack of alignment in terms of how the paper sees itself and how the users see it. I’d rather see this versus many of the articles. Fix it now!!
New version has less content
by live4art on 2018/11/30 03:54
Finally an update that has been redesigned - not just more bug squashing. Looks clean and uploads great on my iPad where I read all my news. What’s outrageous is that in doing this the Chronicle has taken away content! We should be getting what is in the print version. Several of the fun things to read that helps me get through all the harsh news is gone. Crossword puzzels, Dear Abby, horoscopes. Even the search function is gone. I contacted the Cronicle and they said to read the .com web page version if I want those things! Backwards thinking. Disappointed. I guess they need us to keep complaining before taking action.
Font Size
by JackBeanStock on 2018/11/30 03:18
Really. No option to adjust the font size? How about doing away with the silly light gray text. It is impossible to read when the text is soooooo small. Hard to believe living in the global tech capital that I have to explain these common and appreciated features.
Worse app ever
by R2612 on 2018/11/29 18:40
This app is so bad. It won’t recognize my subscription and not only is there no crossword, there is no search function!!!! When I called and told them about the search function, the reply was “we are always trying to improve our functionality”. What load of nonsense! I don’t have any problems with the NYT app. I’m done with the SFChron. Total waste of money.
Where is search and games?
by amputt on 2018/11/29 16:45
New app has a faster response but eliminating search function and games is a reduction of usability. Please bring these back!
Where are the columnists and search function?
by whateverwerks on 2018/11/29 00:52
Wanhhhh! The new app is pretty but so few stories, no search function and how am I going to find Willie and Heather? HELP!
Where are the games?
by Gamehen1 on 2018/11/28 21:35
Cannot find the Sudoku or Crosswords. I did the crosswords every day. They seem to be missing from the updated app. That was the main use for me for this app since I get the print version of the paper.
Awful App
by Andrew MSF on 2018/11/28 17:20
Terrible interface. Takes forever to load pages and stories. Links and downloadables don't work. Yet, I pay my bill each month. STRIKE THAT, CANCELLED AND DELETED.
Missing Puzzle Section
by Noyonana on 2018/11/28 16:19
Not only does it take longer to download anything - no crossword puzzles. Seriously considering ending my subscription- plenty of free news sites to get news.
Zero stars
by silicondoug on 2018/11/28 15:58
Can’t even log in with this new app. Also no crossword puzzle? Likely will cancel subscription. If you can turn off the update so you don’t get this.
New APP
by station 5 on 2018/11/27 18:43
Thanks for trying to improve, however you TOTALLY screwed up the obituary section. It isn’t the daily posts as in the past, it’s a list of over 60 names to scroll through that have already been published. Why don’t you configure this section like what’s in your print copy?
No crossword puzzle
by Billonecho on 2018/11/26 20:02
I will be cancelling my subscription unless future fixes restore the crossword puzzle.
The upgraded app is a downgrade
by Local Burlingame on 2018/11/26 15:00
Used the new app for the first time and underwhelmed. Visual layout is fine but the news displayed is OLD. The front page did not have a single article that wasn’t from Sunday’s version. Thinking this was just the front page I went to sports and only found one new. The sports calendar displayed was from the past weekend. Give us back the old version. Not worth the price if all I get is old news.
Bad App
by TOTS5q on 2018/11/26 03:12
And I thought the old app was bad! This app recognizes my print subscription but still won't let me read the articles. What a waste of time.
App does you no good if chronicle scrambles your account
by skicornice on 2018/11/25 23:54
Have reset my account. Online I am fine , but the iPad app tells meI do not have a subscription. Once again the chronicle is clueless about doing any testing when they make changes. This is after I was unable to access the app for two weeks while traveling. Post and NYT apps worked without issues.
Informative but Clunky
by gr8lunch on 2018/11/25 08:35
I’m new to this app so maybe it is my inexperience but the UI doesn’t seem intuitive. I also have trouble finding news that interests me.
No crossword?!?!?!?!
by Johnny McScrooge on 2018/11/24 21:40
I have the actual Chronicle delivered to my house. The only thing I use the app for is to do the crossword puzzles. And you apparently decided we don’t need them.
Chronicle, please start over and try again!
by Janet dickly on 2018/11/24 18:11
Words cannot describe how poorly this ap works. Constant freezes essentially make reading the Chronicle impossible. I have been trying to read just one section and have wasted 30 minutes. When will the Chronicle address the problem? Deleted the App & reinstalled as directed. Much improved, thank you! Able to enjoy Chronicle again. What happen to the search feature on the latest update?
Wow. I didn’t the think the chron had it in them
by AnnoyedLJD on 2018/11/23 23:58
Wow. I didn’t the think the chron had it in them to make a good app. For the last few years I’ve regularly rated the SF Chron as 1 star. The latest update is huge and very welcomed. You can debate the style and I’m sure there will be tweaks. But so far, this app is useable! That only would be a major improvement in itself but the design is modern too.
Where’s search?
by JLeeEd on 2018/11/23 06:19
The new version is an improvement on layout but Search has disappeared and can’t find items like crosswords and horoscopes. Needs a fix.
Less New Content
by VamootsSM on 2018/12/11 15:44
Moving my rating to 3 stars. Over last week or so they have more regularly added new content and have reintroduced by lines for lead columnists. Headed in a better direction. From what I can tell the redesigned look and feel of the app (which I like) was accompanied by a significant reduction in the amount of new content loaded each day. The reduction in the amount of new content loaded each day coupled with the removal of several sections/features (featured columnists, games, real estate) has resulted in an app that does not justify the subscription price. I will not be renewing my subscription.
Missing features, no search
by bodhibliss on 2019/05/15 22:00
UPDATE #2 Six months later none of these issues have been addressed. Reluctantly canceled my subscription on May 13. UPDATE: two months after I submitted this review, the same problems (missing features, no search function, etc.). Today I have to find these features by searching the Internet (where I end up reading Mick LaSalle’s column on the sites of competing newspapers, even though the SF Chron is his home). I still rate this app one star because there is no lower designation. (Complaints in my original post are detailed below.) Two features that regularly drew me to the previous app were the Ask Mick LaSalle column, and the horoscopes (especially Sunday’s Minerva feature). The latter might sound silly, but checking the horoscope was a fun daily ritual, followed by reading articles of interest. Now that there is no daily horoscope, I’m out of the habit and ease of visiting the Chron app at all (I’m not going to invest the extra time in looking it up and reading the paper on my laptop at work). Similarly the Ask Mick LaSalle column – if I happened to miss it, very easy to enter it in the search field, and then I’d stick around reading other items – but now it’s inaccessible, unless I happen to visit the app the day it’s published. I’m sure your intent wasn’t to shift daily readers to an occasional rare visit, but at least in my case, that’s the result.
Bad functionality. No search function
by TommyK1981 on 2018/11/30 22:50
The new SF chronicle app is unbelievably worse than the prior app. It is hard to find at a glance which articles I want to look at. Prior app much better. Also there is no search feature? What kind of news app doesn’t have search?? Very bad. And I can’t access horoscopes. Did they forget to put a link? There is perhaps a lack of alignment in terms of how the paper sees itself and how the users see it. I’d rather see this versus many of the articles. Fix it now!!
Drives me crazy
by gcSF on 2019/12/02 18:07
The most “buggy” of all my newspaper apps and I subscribe to a lot of newspapers. I put in the password I’ve saved, they say invalid, I go through resetting, they say now I can use it, but that lasts maybe once IF THAT and then the password is back to not working. Obviously, they really don’t want you to use an ad blocker but they say it’s allowed if you’re a subscriber, but clicking on “Log In” on that page about ad blocking gets you nowhere. How about the option to turn off ad blockers? Other sites do that. I rarely get to use this digital subscription so I might have to cancel, and that’s a shame since this is my local paper!
Latest update lacking
by The sperl on 2019/01/02 14:58
Two major problems: first, there is no search function (or at least it's not easily found). Second, the front page and subsequent pages/sections are populated by old articles. Nothing like opening the Local News section on January 2 to find out about public transportation options for New Years Eve - an article that ran two days prior and is now totally irrelevant. I read the newspaper to find out about NEWS (that's why it's not called an oldspaper). C'mon Chronicle...if you're committed to delivering online news, prove it. If you're not committed, then stop publishing an online edition.
No an improvement....!
by AcknBck on 2018/12/12 03:46
Developers, PLEASE read and fix the link to subscription fixture! This app is poorly designed, it consistently reminds me I only have “3 free stories left this month | get access” but I have linked this app to my subscription countless times. It has gotten so irritating that I am tempted to cancel my subscription. The new format is “OK”, but we still are unable to access prior papers and certain stories seem to linger on the Front Page for days. It would be nice to have access to an archive of the prior published papers. On a positive note, the vault is an interesting section, especially the vault photographs.
Chronicle, please start over and try again!
by Janet dickly on 2018/11/24 18:11
Words cannot describe how poorly this ap works. Constant freezes essentially make reading the Chronicle impossible. I have been trying to read just one section and have wasted 30 minutes. When will the Chronicle address the problem? Deleted the App & reinstalled as directed. Much improved, thank you! Able to enjoy Chronicle again. What happen to the search feature on the latest update?
Pretty, but less user friendly
by Brucemcdou on 2018/12/01 16:55
I understand that the Chronicle wants to jump on the fad of large blocks of empty space and pictures that other news apps have recently adopted. I don’t like it but I understand. Why then not allow users to customize by minimizing or eliminating pictures, or adjusting text size? You can’t adjust text size in the app like before, and it also does not appear to respond to the text size adjustment in iOS. I still read a traditional newspaper because I want words. I don’t want pictures, I don’t want white space. Words. Please.
Like seeing the same articles for multiple days? You’ll like this app.
by Shredded Thumb on 2019/04/04 21:16
Very underwhelming. You’ll see the same article repeated in different sections and it will also appear for multiple days. What kind of “daily” newspaper is that? I much prefer the e-edition of the Chron’s cross town rival the San Jose Mercury News. Maybe I’m old fashioned, but I like being able to see an entire digital image of each page and then select any article I wish to read. As a sports fan, I think the Chron’s long time sports columnists are tops. Too bad there isn’t a better platform on which they can publish.
No e-edition
by cnl12335 on 2019/10/27 15:29
About a month ago, the e-edition stopped working on the app. Notifications were sent out, and it seemed like the Chronicle was preparing to fix this significant bug. But now, four weeks later, I still can’t read the e-edition through the app. Is this still an issue the Chronicle is trying to solve or is that feature no longer available?
Don’t get the whole newspaper
by Fluid Express on 2019/08/20 01:24
Two major problems. First, when I click on almost any article labeled “Feature “, I get told that I’ve reached some limit and need to subscribe. Well, I am subscribed through the app! There seems to be a disconnect between the app and some types of articles, but not others. Second, when I try to click through to a link in an article I’m reading, the link takes me to the web version of the paper, and again I’m asked to subscribe in order to read the linked material. This is seriously dysfunctional.
Still bad after all these years
by golferx on 2018/12/05 15:56
I never used this app in the past because I had a much better experience just using the mobile website. In my (print) Sunday paper they were touting the “all new” app so thought I would try it out. While the app experience looks much improved, it would only allow me to see 3 articles even after linking my print subscription. When I click on the prompt for me to sign in, it says that my subscription is already linked. You would think that a company in the center of the tech world could get their **** together.
Wow. I didn’t the think the chron had it in them
by AnnoyedLJD on 2018/11/23 23:58
Wow. I didn’t the think the chron had it in them to make a good app. For the last few years I’ve regularly rated the SF Chron as 1 star. The latest update is huge and very welcomed. You can debate the style and I’m sure there will be tweaks. But so far, this app is useable! That only would be a major improvement in itself but the design is modern too.
Family sharing not working
by DeineOg on 2020/01/29 22:31
After several phone calls to Apple and Chronicle support still cannot make this app to work on anything other than my husband’s phone although we have Family Sharing. Apple ID doesn’t work as sign in, Chronicle subscription lookup doesn’t see purchases made via Apple. “Buy another subscription” was the advice of Apple Support, or “leave a comment. “ which I am doing. Btw subscription NOT through Apple allows for 5 extra logins.
Font Size
by JackBeanStock on 2018/11/30 03:18
Really. No option to adjust the font size? How about doing away with the silly light gray text. It is impossible to read when the text is soooooo small. Hard to believe living in the global tech capital that I have to explain these common and appreciated features.
Finally - a good, working Chronicle app!
by DB0130 on 2018/12/03 16:37
The previous app froze and crashed so much that I’d stopped using it altogether. The new one is great! Stable, fast performance, nice layout, very easy to use. Great job! I withheld one star due to lack of a search function - a must-have for a newspaper app. Hopefully that can be added before too long.
Constant problems with access
by cagarela on 2019/03/27 15:58
Whenever I try to read the Chronicle I get a message saying that I have read my last free article for the month even though I am a digital subscriber. If I tap the sign in button it tells me that I am already signed in-or allows me to sign in. In that case I may be able to read one article before I get another message saying that I have read my last free article- and round and round. Quitting this app and my subscription.
App has become worthless!
by irnmtn5454 on 2020/01/30 19:24
Over the last few days, the app has spontaneously stopped recognizing my online digital subscription obtained through the Chronicle (rather than the iTunes Store). I purchased the online subscription so that I can access the chronicle via the web as well, but now the app has become worthless as it tells me I do not have a subscription, despite “linking” it several times to my digital account.
Seems web developer ignored previous feedback
by Aldus M on 2019/07/10 16:03
The Chronicle keeps asking for app feedback but fails to deliver. I and others have been suggesting a search function FOR YEARS like on the NYTimes or the WSJ. In May the developer responded to another reviewer that they “are working on a search function”. Still no searching ability. A new development is now the articles are download painfully slow and there is no “progress” Indicator that anything is happening.
the worst
by Thegze on 2018/12/03 00:53
We're here near the Silicon Valley, and these guys can't seem to manage a decent website. Frustrating every day. That was my original review. Happy to amend it today. The new site is magnificent You guys should be proud. It's a great piece of work, worthy of Bruce Jenkins, Willie Brown and Carl Nolte, for sure. Thanks.
The upgraded app is a downgrade
by Local Burlingame on 2018/11/26 15:00
Used the new app for the first time and underwhelmed. Visual layout is fine but the news displayed is OLD. The front page did not have a single article that wasn’t from Sunday’s version. Thinking this was just the front page I went to sports and only found one new. The sports calendar displayed was from the past weekend. Give us back the old version. Not worth the price if all I get is old news.
Annoying
by EssEllEssE on 2020/01/30 18:05
The app was working well until I began getting pop-ups telling me I had used up my free allotment of stories...? I’m told I need to subscribe now to the app for $5.99 per month. Yet in the “fine print” it’s clearly stated that access through the app is included if you’re a subscriber to the print version -which I am. Phone support tells me to be patient... Really?!?
Unable to log in
by Kyle Olivo on 2018/12/18 17:56
The new app is beautiful, but I’ve been unable to log in since its release. I contacted the Chronicle three weeks ago (with multiple follow ups) and they still haven’t resolved this issue. I exclusively read the Chronicle on my iPhone, and now I’m considering canceling my subscription over the lack of support on this issue. I can forgive the bugs, but can’t forgive the lack of customer support on an open issue.
App works for me
by bgdtzkjlp on 2019/08/27 19:14
Overall, I’ve been happy with the app. I haven’t had login or anything other significant problems with the app on my phone, iPad or PC. I would like a search function and the ability to save or bookmark articles.
Pay to Play
by Darshmiester on 2019/06/25 06:33
The first thing you see when opening the app is the $5 monthly agreement to read unlimited articles, which I think is nonsense. If you choose to not pay you only get to read 3 articles a month, which is useless for someone who wants to be updated on the daily issues/events occurring in our world. Unless you want to pay $5 a month to read articles, DO NOT DOWNLOAD THIS APP.
V3 looks good, but no crossword?
by Arndog on 2018/11/20 16:16
Had sign-in problems when “upgrading” from V2 to V3, but deleting and reinstalling the app seems to have fixed it. Previous versions however had crossword puzzles and the latest version does not, or at least I can’t find them. Bummer!
Terrible Functionality
by CandiceNovember1990 on 2019/07/02 16:41
I have had problems with this app since downloading it over a year ago. It constantly shuts down or freezes, it tells me that I’m signed in but limits my access to articles, won’t let me sign out and sign back in again to try to fix it, it’s very hard to search for articles, and is just all around a bad experience.
App doesn’t recognize subscription
by Mark9741 on 2020/01/28 04:37
Kind of frustrating. I am 50% old fashioned and continue to receive the paper edition. So, the app is supposed to be included. Now the app claims I have to subscribe in addition to paying for the paper. Please fix this bug.
Where’s the Crossword?!
by Gpvpgaryspaul on 2019/07/15 09:43
The old version was buggie and slow, but easy to see article lists on a side column, allowed you to read the issue from up to a week ago, and had one of the best interactive crosswords anywhere. Please bring the crossword back!
Limited access even for subscribers
by Eggiers on 2020/01/09 04:27
I’m paying for this app and paper and frequently when I click on links within articles to other SF Chronicle articles I’m told I can’t access them. What? Really!? I pay for many content subscriptions and this is the only one where this happens. Rip off. I will cancel when my subscription is up.
Amazing & Simple News App
by goodnotgreat73 on 2018/12/25 02:34
I love the Chronicle’s app. It’s layout is simple and clean. Easy to navigate. Only feature missing is the ability to save your favorite articles! Please add that feature to your big board 🙏🏼
Worse app ever
by R2612 on 2018/11/29 18:40
This app is so bad. It won’t recognize my subscription and not only is there no crossword, there is no search function!!!! When I called and told them about the search function, the reply was “we are always trying to improve our functionality”. What load of nonsense! I don’t have any problems with the NYT app. I’m done with the SFChron. Total waste of money.
Where are the games?
by Gamehen1 on 2018/11/28 21:35
Cannot find the Sudoku or Crosswords. I did the crosswords every day. They seem to be missing from the updated app. That was the main use for me for this app since I get the print version of the paper.
Update is crap
by Chookma on 2018/12/29 16:25
I have written directly to the Chronicle as a print subscriber about the problem others have identified: it will not recognize a subscriber and requires you to go back over and over to link your print subscription, even between articles. Enough already! Fix this app! Your update didn’t solve this problem!
App does you no good if chronicle scrambles your account
by skicornice on 2018/11/25 23:54
Have reset my account. Online I am fine , but the iPad app tells meI do not have a subscription. Once again the chronicle is clueless about doing any testing when they make changes. This is after I was unable to access the app for two weeks while traveling. Post and NYT apps worked without issues.
A Step Back...
by Retired Techie2 on 2018/11/20 07:39
Just “upgraded” to the latest version of the app on my iPad. Now it looks nicer but I can’t log in, so it’s basically useless. It still works in the old version on my iPhone, so I can read it there, but I’m not about to do the update on my phone until the login problem is fixed.
NO ABILITY TO SEARCH = DYSFUNCTIONAL APP!
by Los Gatos Kitty on 2019/01/09 19:15
I am a long LONG time Chronicle subscriber. Like-my whole life. So I want to post a good review. However I do not see any improvement in the app. For one thing there is no ability to search. I emailed the developer and got a confusing response which essentially suggested it wasn’t necessary. I have the NYT app and it has a very good search function. This app currently stinks.
New APP
by station 5 on 2018/11/27 18:43
Thanks for trying to improve, however you TOTALLY screwed up the obituary section. It isn’t the daily posts as in the past, it’s a list of over 60 names to scroll through that have already been published. Why don’t you configure this section like what’s in your print copy?
Constant need to link subscription
by agderr on 2018/12/16 18:07
The new app is confusing to navigate. There are constant requests to link the subscription and sometimes to sign in. Reading on the web interface is easier and less buggy. I have given up using the app.
Buggy update.
by bdrell on 2018/12/05 03:10
A few suggestions: 1. Don’t present articles as modals. iOS users expect to be able to use the edge swipe gesture to go back to the previous page. You are presenting articles with a cover modal presentation. Your content works best with a navigation controller. 2. Ads popping in make the content shift around a lot. 3. Loading spinners aren’t dismissed when the content finishes loading. The update certainly has potential, and is better than the web views you were using before. But these bugs are really distracting.
Fix it or lose
by Atveske on 2019/01/08 15:53
I HAVE REPEATEDLY WRITTEN TO THE CHRONICLE ABOUT ALL OF THE SECTIONS THAT ARE STILL MISSING FROM THE PAPER SINCE THE UPGRADE WITH ZERO INDICATION OF WHEN IF EVER THEY WILL FIX. AFTER DECADES OF ENJOYMENT, AM NEARING A TURNING POINT WHERE THE PROPER RESPONSE IS TO CANCEL MY SUBSCRIPTION. Another update and renewed frustration. While there are many positives to the new Chron the negatives are glaring. It does not go unnoticed that the developer has not responded to the complaints from others to the misses. Search? Crossword puzzles? Obituaries structure?
The update is great!
by bendhoward on 2018/12/02 00:12
So happy to be able to write a positive review of this app finally. The new upgrades make this so much more enjoyable to use.
Needs a read later feature
by Bhfsthjff on 2020/02/14 17:00
Great content, have read this newspaper my whole life. The app, however needs a read later or save feature.
Where’s search?
by JLeeEd on 2018/11/23 06:19
The new version is an improvement on layout but Search has disappeared and can’t find items like crosswords and horoscopes. Needs a fix.
What a piece of crap . . .
by monsan1414141 on 2019/10/26 17:17
Without a doubt, the worst app I've ever downloaded . . .the sections are either empty or there are multiple duplications of the same story with a different headline . . Entire sections disappear from the daily news. And support is non-existent. I guess with the print version being no more than an advertising vehicle, it's not surprising . . .
Terrible app
by Summersonata on 2019/08/21 19:30
If it remembered my login, it would be great. But every SINGLE time I try to access articles, it says I need to link my account. I link it, it should be good, then nothing. About ready to cancel our membership overall because of this!
Doesn’t sync my print subscription any more
by Daithesong on 2020/01/29 23:10
It asks me to subscribe or link my print subscription. I link my print subscription, and it returns to the app — which asks again. Sheesh.
Where is SEARCH?
by anonymous_008 on 2018/12/02 16:31
Still searching for search. It’s not there! I used the old app to supplement my paper paper and to share specific stories with friends. Won’t use it again until it’s fixed. Bummer :(
Horrible
by Atfv on 2018/12/02 14:59
Please bring back the old version until you figure this out. Old news is not news! No search, no crosswords. Please give me access to the old app until you fix these issues or I will have cancel my subscription.
Rating Trends
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Current Version (202002.27)
3.0
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Description
Our revamped iOS app features: • Up-to-the-minute breaking news from our award-winning newsroom • Top headlines you can browse or read in full so you’ll always be in-the-know • Get the news you want as it breaks by opting in for push notifications • The latest sports scores, stats and news from around the world are at your fingertips • Easy access to weather, traffic, videos, photo galleries • Share with your friends on Facebook, Twitter and email Subscription Details: • OPTIONS: Download the app for free and enjoy a limited number of free stories each month. Get unlimited access, 24/7, for just $5.99 a month (first 2 weeks are FREE) by subscribing within the app itself. Otherwise, if you are a Digital or Print subscriber you can log in to the app for full access. • PAYMENT: Payment will be charged to your iTunes account with the confirmation of your purchase and will automatically renew each month unless cancelled at least 24 hours before the end of your monthly period. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable • PRIVACY POLICY: https://www.SFChronicle.com/privacy_policy/ • TERMS OF SERVICE: https://www.SFChronicle.com/terms_of_use/ • FEEDBACK: Tell us what you think! Our app features are constantly being improved based on your feedback. We welcome you to tell us what you love and what you’d like to see more (or less) of. Contact us at appsupport@sfchronicle.com.
Needs a read later feature
by Bhfsthjff on 2020/02/14 17:00
Great content, have read this newspaper my whole life. The app, however needs a read later or save feature.
Slow, Buggy, Frustrating
by Brent201 on 2020/02/09 16:50
I have to start it 4or 5 times before it will load. It often quits. Now it's asking me to subscribe again. If it's not fixed soon, I'll cancel my subscription. 7/7/18. It was working quite well. Then they “fixed” it. The latest version will not open. 2/9/2020 The app was working well for quite a while. Now all of a sudden, it no longer recognizes my subscription. I go through all the steps to link my subscription and it tells me I’m successful. Then when I try to use the app, it tells me I have no more “free” stories this month. It’s frustrating and I will probably cancel my subscription.
Won’t link my print subscription...
by OurDuniya on 2020/02/07 17:43
...emailed Chronicle. No response. Come on folks - this is the very basics. Let’s get them right. And let’s pls. respond to customers.
Content curation could be better
by SoniaAndDavid on 2020/02/05 03:29
Ok, it took a week and direct contact with the developers, but they have now fixed the sign-on problem and the app recognizes my subscription again. It’s working as well as ever and I’ll go back to 3 stars. I do wish I could dial it back to previous days’ issues and search for older articles the way I can with most other periodicals. I think their repeating some articles day after day and cross posting them to multiple sections, while annoying, is their way of sort of compensating for that limitation. Speed seems better. The current news and their internal columnists seem to get posted pretty regularly and promptly. But there have been shocking lapses with syndicated columnists, like Dear Abby getting stuck on the same column for weeks on end, or comics getting skipped some days, even though the print edition much more consistently has the current content. I find that the facsimile print edition remains a necessary backup. ... Even worse since my last bad review (below). I’m dropping it to one star because l’ve been unable to use the app at all this week. It refuses to recognize my subscription and won’t display any stories. Called support twice. They acknowledged that the app is having troubles with subscriptions and promised it would be fixed in a day or two. Now at the end of the week, l’m still stuck with reading the facsimile edition in my browser. Might as well just give up and uninstall the app since evidently no one with any competence whatsoever is managing it. ... This app has been going downhill since the more positive review I a year or two ago. Granted it’s generally faster and crashes less now. But various bad design decisions and bad content curation have made it so difficult to use that I now frequently find it necessary to leave the app and instead go to the Chronicle’s facsimile edition in Safari. This is particularly true for the Datebook section and for other articles that while headlined in other sections seem to be retrieved from Datebook. They come up excruciatingly slowly and seem not to be readable at all from other countries while travelling. And periodically whole blocks of content disappear like some columns or most of the comics for the past week. To your answer: No, it is not an updating the app problem. Missing content is a curation problem, and eventually someone notices and fixes it, like the comics came back today after going missing over the weekend. The speed and accessibility-from-Europe issues have been with us for months and are a fundamental design problem dating from when someone decided to replace A&E with Datebook wrapped from sfchronicle.com or something of that sort.
Does not work on iPhone 8S
by Whysubscribe on 2020/02/01 17:30
App stopped working, ignoring ‘unlimited access’ subscription status. Customer service says there’s a problem. Just wait and keep trying. Three weeks and counting!
One of the worst apps
by Print subscriber 30 years on 2020/01/31 03:05
The app has defects. I have a print subscription of the Chronicle. However, the app does not recognize it after several attempts to link the two. The app looks like it was developed without proper testing. It reminds me of Boeing firing large numbers of programmers years ago.
App has become worthless!
by irnmtn5454 on 2020/01/30 19:24
Over the last few days, the app has spontaneously stopped recognizing my online digital subscription obtained through the Chronicle (rather than the iTunes Store). I purchased the online subscription so that I can access the chronicle via the web as well, but now the app has become worthless as it tells me I do not have a subscription, despite “linking” it several times to my digital account.
Annoying
by EssEllEssE on 2020/01/30 18:05
The app was working well until I began getting pop-ups telling me I had used up my free allotment of stories...? I’m told I need to subscribe now to the app for $5.99 per month. Yet in the “fine print” it’s clearly stated that access through the app is included if you’re a subscriber to the print version -which I am. Phone support tells me to be patient... Really?!?
Doesn’t sync my print subscription any more
by Daithesong on 2020/01/29 23:10
It asks me to subscribe or link my print subscription. I link my print subscription, and it returns to the app — which asks again. Sheesh.
Family sharing not working
by DeineOg on 2020/01/29 22:31
After several phone calls to Apple and Chronicle support still cannot make this app to work on anything other than my husband’s phone although we have Family Sharing. Apple ID doesn’t work as sign in, Chronicle subscription lookup doesn’t see purchases made via Apple. “Buy another subscription” was the advice of Apple Support, or “leave a comment. “ which I am doing. Btw subscription NOT through Apple allows for 5 extra logins.
App doesn’t recognize subscription
by Mark9741 on 2020/01/28 04:37
Kind of frustrating. I am 50% old fashioned and continue to receive the paper edition. So, the app is supposed to be included. Now the app claims I have to subscribe in addition to paying for the paper. Please fix this bug.
Can’t login
by SF_Kate on 2020/01/23 00:39
I’ve tried multiple times to log in to the app, but to no avail. I’m logged in just fine on the website, but the app says login failed over and over again. I’ve changed my password, deleted the app and reinstalled.
Limited access even for subscribers
by Eggiers on 2020/01/09 04:27
I’m paying for this app and paper and frequently when I click on links within articles to other SF Chronicle articles I’m told I can’t access them. What? Really!? I pay for many content subscriptions and this is the only one where this happens. Rip off. I will cancel when my subscription is up.
Still no search function?
by marcocalifornia on 2019/12/20 17:57
AND THE PAPER ITSELF IS NOT A GOOD PAPER.
Ok but limited
by A.N. Other on 2019/12/17 20:23
No option for searching content
Can’t sign in
by @$%@$ on 2019/12/10 17:46
Tried to sign on a number of times. Cancelled account, deleted app, rebooted, spent an hour on the phone with Apple...all to no avail. Chronicle help desk was no help, sent me to Apple.
Drives me crazy
by gcSF on 2019/12/02 18:07
The most “buggy” of all my newspaper apps and I subscribe to a lot of newspapers. I put in the password I’ve saved, they say invalid, I go through resetting, they say now I can use it, but that lasts maybe once IF THAT and then the password is back to not working. Obviously, they really don’t want you to use an ad blocker but they say it’s allowed if you’re a subscriber, but clicking on “Log In” on that page about ad blocking gets you nowhere. How about the option to turn off ad blockers? Other sites do that. I rarely get to use this digital subscription so I might have to cancel, and that’s a shame since this is my local paper!
Half baked and limited features and access
by Skanger O'Neill on 2019/11/16 00:42
It’s a feed of current stories with no access via web and no access to old stories.
Great content. Fun cartoons
by Brayton on 2019/11/02 12:07
Great ca and SF coverage. Awesome ca sports coverage. I put my phone in portrait mode and can read all the cartoons easily.
No e-edition
by cnl12335 on 2019/10/27 15:29
About a month ago, the e-edition stopped working on the app. Notifications were sent out, and it seemed like the Chronicle was preparing to fix this significant bug. But now, four weeks later, I still can’t read the e-edition through the app. Is this still an issue the Chronicle is trying to solve or is that feature no longer available?
What a piece of crap . . .
by monsan1414141 on 2019/10/26 17:17
Without a doubt, the worst app I've ever downloaded . . .the sections are either empty or there are multiple duplications of the same story with a different headline . . Entire sections disappear from the daily news. And support is non-existent. I guess with the print version being no more than an advertising vehicle, it's not surprising . . .
No search
by TNfromSF on 2019/09/24 20:54
Very weak ap. No search is a grossly missing feature, inexcusable! Subscription should work on browsers as well as ap.
App works for me
by bgdtzkjlp on 2019/08/27 19:14
Overall, I’ve been happy with the app. I haven’t had login or anything other significant problems with the app on my phone, iPad or PC. I would like a search function and the ability to save or bookmark articles.
Terrible app
by Summersonata on 2019/08/21 19:30
If it remembered my login, it would be great. But every SINGLE time I try to access articles, it says I need to link my account. I link it, it should be good, then nothing. About ready to cancel our membership overall because of this!
Don’t get the whole newspaper
by Fluid Express on 2019/08/20 01:24
Two major problems. First, when I click on almost any article labeled “Feature “, I get told that I’ve reached some limit and need to subscribe. Well, I am subscribed through the app! There seems to be a disconnect between the app and some types of articles, but not others. Second, when I try to click through to a link in an article I’m reading, the link takes me to the web version of the paper, and again I’m asked to subscribe in order to read the linked material. This is seriously dysfunctional.
No access, just the bill
by Sqr1295 on 2019/07/23 04:46
I pay the app subscription fee but still see warnings that I only have 2 articles remaining.
Where’s the Crossword?!
by Gpvpgaryspaul on 2019/07/15 09:43
The old version was buggie and slow, but easy to see article lists on a side column, allowed you to read the issue from up to a week ago, and had one of the best interactive crosswords anywhere. Please bring the crossword back!
Seems web developer ignored previous feedback
by Aldus M on 2019/07/10 16:03
The Chronicle keeps asking for app feedback but fails to deliver. I and others have been suggesting a search function FOR YEARS like on the NYTimes or the WSJ. In May the developer responded to another reviewer that they “are working on a search function”. Still no searching ability. A new development is now the articles are download painfully slow and there is no “progress” Indicator that anything is happening.
Customer service
by clancy Kat on 2019/07/03 16:55
Terrible customer service. Was on the phone for 20 minutes trying to Log into e edition. Not fixed. Arrogant person on the you’re end who seem to not have any patience or understanding. Seriously thinking of canceling. Kathy
Terrible Functionality
by CandiceNovember1990 on 2019/07/02 16:41
I have had problems with this app since downloading it over a year ago. It constantly shuts down or freezes, it tells me that I’m signed in but limits my access to articles, won’t let me sign out and sign back in again to try to fix it, it’s very hard to search for articles, and is just all around a bad experience.
Pay to Play
by Darshmiester on 2019/06/25 06:33
The first thing you see when opening the app is the $5 monthly agreement to read unlimited articles, which I think is nonsense. If you choose to not pay you only get to read 3 articles a month, which is useless for someone who wants to be updated on the daily issues/events occurring in our world. Unless you want to pay $5 a month to read articles, DO NOT DOWNLOAD THIS APP.
TIME TO CANCEL SUBSCRIPTION
by Semper Paratus 333 on 2019/06/23 21:23
After many fairly minor annoyances for months navigating the Comical’s e-edition, I reached the breaking point today. Attempting to open today’s SUNDAY edition, yesterday’s SATURDAY edition repeatedly opens. It’s just not worth the aggravation; I’ll be spending $10 a month on the San Jose Mercury instead.
No search facility
by LEC dancer on 2019/06/20 18:51
A search function would be very helpful. If a story is not in the days paper, no way to read it on the app.
Hard to read
by Frank Critic on 2019/06/08 00:24
I want to see the whole page.
Password issues
by happybirder on 2019/05/30 00:30
I have a subscription and yet need to constantly log back in for every story. Very tedious!
Can't Search App
by jl_oak on 2019/05/24 06:32
I don't know of any other media apps that don't have a search feature! This is a major omission, and I hope it's designers care enough to fix this.
Terrible app
by Mandorla2527 on 2019/05/17 18:11
Still the worst news app on the internet. It takes forever to download; trying to view photos is a test to your temperament. Any other newspaper is better than this.
Bad app
by Cliff123456 on 2019/05/17 14:27
I have been an app subscriber for 5-6 years. I don’t think I have been able to log on w/o problems more than 6 times. Frustrating
Missing features, no search
by bodhibliss on 2019/05/15 22:00
UPDATE #2 Six months later none of these issues have been addressed. Reluctantly canceled my subscription on May 13. UPDATE: two months after I submitted this review, the same problems (missing features, no search function, etc.). Today I have to find these features by searching the Internet (where I end up reading Mick LaSalle’s column on the sites of competing newspapers, even though the SF Chron is his home). I still rate this app one star because there is no lower designation. (Complaints in my original post are detailed below.) Two features that regularly drew me to the previous app were the Ask Mick LaSalle column, and the horoscopes (especially Sunday’s Minerva feature). The latter might sound silly, but checking the horoscope was a fun daily ritual, followed by reading articles of interest. Now that there is no daily horoscope, I’m out of the habit and ease of visiting the Chron app at all (I’m not going to invest the extra time in looking it up and reading the paper on my laptop at work). Similarly the Ask Mick LaSalle column – if I happened to miss it, very easy to enter it in the search field, and then I’d stick around reading other items – but now it’s inaccessible, unless I happen to visit the app the day it’s published. I’m sure your intent wasn’t to shift daily readers to an occasional rare visit, but at least in my case, that’s the result.
Come on
by Bobw16 on 2019/05/14 18:57
This just gets worse. I have written numerous reviews, correspondes with support, nada. Uninstall, reinstall all to no avail. Still loads molasses slow. Offline usage is a joke. No search function. Nyt and wsj have great apps. Use them as a model We are in the middle of app central! Why can't you make this work?
No Way To Search
by Bubba from SF on 2019/04/11 19:22
This app has not improved over the years. Now, I cannot find a way to search for information within the app.
Does not connect to my subscription
by Panlyon on 2019/04/05 15:04
App is not working. I’m logged in and the app throws up pay walls even though I pay for a subscription. Please fix!
Like seeing the same articles for multiple days? You’ll like this app.
by Shredded Thumb on 2019/04/04 21:16
Very underwhelming. You’ll see the same article repeated in different sections and it will also appear for multiple days. What kind of “daily” newspaper is that? I much prefer the e-edition of the Chron’s cross town rival the San Jose Mercury News. Maybe I’m old fashioned, but I like being able to see an entire digital image of each page and then select any article I wish to read. As a sports fan, I think the Chron’s long time sports columnists are tops. Too bad there isn’t a better platform on which they can publish.
Getting better!
by glev1 on 2019/03/31 07:48
But after using Version 3 I have two issues. Landscape mode on an iPhone 8 or later is unusable. I have complained to customer support for two months with no impact. Also I sure wish it would rerun me to where I was reading if I leave the app. Version 3 - Finally!!! Now it seems like a professionally created app. More to come as I use this much improved version. Version 2.3.10 - more reliable now. Fixed music problem. Not a fan of the interface feel but it is working. Continue my wish for larger fonts like almost ALL other news apps. Version 2.3.8 - still crashes daily. If you are listening to music while reading your paper, it will repeatedly stop your music from playing. Navigation with the swipe left and right makes scrolling through an article challenging. Still wish for a larger font. Version 2.2.5 - really pretty much the same. I have written to the support team and they say they are working in it. But this app has really not improved much in the past year. Layout and image placement has improved. But load times and crashes have not. And the app is often unresponsive when you return to it from another app. This app is still inconsistent and crashes daily. While there is some control over font size - still too small for my eyes. The layout is inconsistent and images sometimes do not show up. It seems their support team is as frustrated with their developers as the users are. I truly want to support the chronicle with my subscription but the app really has to work better. Previous - This is how I get my Chronicle every day. The articles are all there and they have fixed many interface issues. But they also introduced a new one - if you get an error due to spotty Internet coverage, the only recourse is to relaunch the app, even when there is Internet access. 1. Slow and annoying reloads when switching apps. If you leave the app and come back, you will get back to where you left off, but only after a tedious reload. FIXED 2. Also slow to switch between articles and even turn pages. The page turn slides the entire interface across the screen just to get to the next page. Most apps I used for reading are much faster than this one. IMPROVED 3. Part of the reason I read the paper digitally is to be able to follow links in articles. Most links are just listed as text so you cannot click on them. Nor can you even copy the text to put in a browser. Major flaw! IMPROVED 4. Seems to take forever to download a new edition (on very fast wifi). Often get message to quit the app as new edition has just been downloaded - annoying. And don't even try to download to read offline. Takes forever. FIXED - but they still have a poor updating process.
Constant problems with access
by cagarela on 2019/03/27 15:58
Whenever I try to read the Chronicle I get a message saying that I have read my last free article for the month even though I am a digital subscriber. If I tap the sign in button it tells me that I am already signed in-or allows me to sign in. In that case I may be able to read one article before I get another message saying that I have read my last free article- and round and round. Quitting this app and my subscription.
Jan 2019 update. Rev1
by A-Mess on 2019/03/25 16:15
Hate the new update. No search feature and the crossword puzzles are gone. What were you thinking? Just checked latest update... Still a mess. And just checked the latest update. No improvement and no way to contact The Chron to tell them.
Interactive crosswords?
by our49ers on 2019/03/11 01:10
Where?
Can’t sign in = worthless
by Señor Católico on 2019/03/07 05:07
So stupid, fix the sign in! The app is worthless if subscribers can’t sign in.
Constantly required to enter subscription details
by Sammy Assad on 2019/02/07 20:24
Every time I want to read a story on my phone, I get asked to link my print subscription. Every. Time. Technical assistance at SF Chron amounts to no more than apologies.
No horoscopes
by Fraxinella on 2019/02/05 17:37
No horoscopes, no crosswords and no search. This app is a very poor reflection of the San Francisco Chronicle. You can do better. You should do better.
NO ABILITY TO SEARCH = DYSFUNCTIONAL APP!
by Los Gatos Kitty on 2019/01/09 19:15
I am a long LONG time Chronicle subscriber. Like-my whole life. So I want to post a good review. However I do not see any improvement in the app. For one thing there is no ability to search. I emailed the developer and got a confusing response which essentially suggested it wasn’t necessary. I have the NYT app and it has a very good search function. This app currently stinks.
Fix it or lose
by Atveske on 2019/01/08 15:53
I HAVE REPEATEDLY WRITTEN TO THE CHRONICLE ABOUT ALL OF THE SECTIONS THAT ARE STILL MISSING FROM THE PAPER SINCE THE UPGRADE WITH ZERO INDICATION OF WHEN IF EVER THEY WILL FIX. AFTER DECADES OF ENJOYMENT, AM NEARING A TURNING POINT WHERE THE PROPER RESPONSE IS TO CANCEL MY SUBSCRIPTION. Another update and renewed frustration. While there are many positives to the new Chron the negatives are glaring. It does not go unnoticed that the developer has not responded to the complaints from others to the misses. Search? Crossword puzzles? Obituaries structure?
Search function???
by none266 on 2019/01/03 02:23
Is there a search function???
Latest update lacking
by The sperl on 2019/01/02 14:58
Two major problems: first, there is no search function (or at least it's not easily found). Second, the front page and subsequent pages/sections are populated by old articles. Nothing like opening the Local News section on January 2 to find out about public transportation options for New Years Eve - an article that ran two days prior and is now totally irrelevant. I read the newspaper to find out about NEWS (that's why it's not called an oldspaper). C'mon Chronicle...if you're committed to delivering online news, prove it. If you're not committed, then stop publishing an online edition.
Dated Stories Repeated Daily.
by LeonJon on 2019/01/01 00:26
There is very little fresh content in the digital edition. The majority of news articles that are published each new day in the digital edition are rehashed dated stories that sometimes are as dated as 5 days old. Most are dated between 2 to 3 days old. For example, for today’s edition of 12/31/2018, many stories were from the digital edition for 12/29/2018. There are some that are some articles that are dated 12/31/2018, however, my guess is that they compromise about less than 10 percent of the articles in the news paper. I’ve noticed that the reporters that carry the heaviest load, other than Sports, are few and mainly young. I guessing that these reporters are “cutting their teeth” as reporters while working with the Chronicle until they gain enough experience to move on to bigger and better newspapers. One final problem, since the reformatted update was rolled out last month, there is no way to adjust the size of the font.
Update is crap
by Chookma on 2018/12/29 16:25
I have written directly to the Chronicle as a print subscriber about the problem others have identified: it will not recognize a subscriber and requires you to go back over and over to link your print subscription, even between articles. Enough already! Fix this app! Your update didn’t solve this problem!
New version is TERRIBLE!
by Marcus Trucker on 2018/12/27 20:48
This latest revision is almost unusable because it freezes *and* crashes almost constantly. It's extremely unfortunate because I have been reading the Chron for well over 50 years and now I'm nearing the point of giving up on it because the app is borderline useless. 12/27/19 Update: Now the new version reloads an article *while you are trying to read it* to get the advertisements loaded. It does this repeatedly, making it difficult to read an/any article. Being on slow satellite internet compounds the obnoxiousness of the problem. Although I deeply enjoy the Chronicle I find myself getting my news elsewhere increasingly frequently due to this incessant, unwelcome “feature” (or bug).
Less is NOT more
by MorningSwimmer on 2018/12/27 16:12
No search, no crossword, fewer articles. Not at all happy with this format.
No search!
by Fog City Joe on 2018/12/25 07:23
I was incredulous when the revision came along and there was no search function. Surely this was a mistake that would be quickly addressed. But noooooo.... Seriously, Chron, we deserve better.
Amazing & Simple News App
by goodnotgreat73 on 2018/12/25 02:34
I love the Chronicle’s app. It’s layout is simple and clean. Easy to navigate. Only feature missing is the ability to save your favorite articles! Please add that feature to your big board 🙏🏼
Too many ads!
by anadtoomany on 2018/12/23 16:19
I have a subscription and I can’t read the e-edition (which has the normal ads in it) without a banner ad across the top from google. Ridiculous.
Way better
by non-luddite on 2018/12/19 15:41
Finally good enough to replace energy wasting paper. Pops on a tablet.
Unable to log in
by Kyle Olivo on 2018/12/18 17:56
The new app is beautiful, but I’ve been unable to log in since its release. I contacted the Chronicle three weeks ago (with multiple follow ups) and they still haven’t resolved this issue. I exclusively read the Chronicle on my iPhone, and now I’m considering canceling my subscription over the lack of support on this issue. I can forgive the bugs, but can’t forgive the lack of customer support on an open issue.
Why?
by SquireJoseph on 2018/12/16 20:28
The app is much improved from prior versions. Thank you for that. Why tho is the news presented only a subset of what’s available in the physical paper? It’d seem for paying members, we’d get the same news.
Constant need to link subscription
by agderr on 2018/12/16 18:07
The new app is confusing to navigate. There are constant requests to link the subscription and sometimes to sign in. Reading on the web interface is easier and less buggy. I have given up using the app.
No an improvement....!
by AcknBck on 2018/12/12 03:46
Developers, PLEASE read and fix the link to subscription fixture! This app is poorly designed, it consistently reminds me I only have “3 free stories left this month | get access” but I have linked this app to my subscription countless times. It has gotten so irritating that I am tempted to cancel my subscription. The new format is “OK”, but we still are unable to access prior papers and certain stories seem to linger on the Front Page for days. It would be nice to have access to an archive of the prior published papers. On a positive note, the vault is an interesting section, especially the vault photographs.
Less New Content
by VamootsSM on 2018/12/11 15:44
Moving my rating to 3 stars. Over last week or so they have more regularly added new content and have reintroduced by lines for lead columnists. Headed in a better direction. From what I can tell the redesigned look and feel of the app (which I like) was accompanied by a significant reduction in the amount of new content loaded each day. The reduction in the amount of new content loaded each day coupled with the removal of several sections/features (featured columnists, games, real estate) has resulted in an app that does not justify the subscription price. I will not be renewing my subscription.
Still bad after all these years
by golferx on 2018/12/05 15:56
I never used this app in the past because I had a much better experience just using the mobile website. In my (print) Sunday paper they were touting the “all new” app so thought I would try it out. While the app experience looks much improved, it would only allow me to see 3 articles even after linking my print subscription. When I click on the prompt for me to sign in, it says that my subscription is already linked. You would think that a company in the center of the tech world could get their **** together.
Buggy update.
by bdrell on 2018/12/05 03:10
A few suggestions: 1. Don’t present articles as modals. iOS users expect to be able to use the edge swipe gesture to go back to the previous page. You are presenting articles with a cover modal presentation. Your content works best with a navigation controller. 2. Ads popping in make the content shift around a lot. 3. Loading spinners aren’t dismissed when the content finishes loading. The update certainly has potential, and is better than the web views you were using before. But these bugs are really distracting.
Finally - a good, working Chronicle app!
by DB0130 on 2018/12/03 16:37
The previous app froze and crashed so much that I’d stopped using it altogether. The new one is great! Stable, fast performance, nice layout, very easy to use. Great job! I withheld one star due to lack of a search function - a must-have for a newspaper app. Hopefully that can be added before too long.
the worst
by Thegze on 2018/12/03 00:53
We're here near the Silicon Valley, and these guys can't seem to manage a decent website. Frustrating every day. That was my original review. Happy to amend it today. The new site is magnificent You guys should be proud. It's a great piece of work, worthy of Bruce Jenkins, Willie Brown and Carl Nolte, for sure. Thanks.
Where is SEARCH?
by anonymous_008 on 2018/12/02 16:31
Still searching for search. It’s not there! I used the old app to supplement my paper paper and to share specific stories with friends. Won’t use it again until it’s fixed. Bummer :(
Horrible
by Atfv on 2018/12/02 14:59
Please bring back the old version until you figure this out. Old news is not news! No search, no crosswords. Please give me access to the old app until you fix these issues or I will have cancel my subscription.
Downgraded
by Ingrist on 2018/12/02 05:30
The new app is unbearable. Font size can’t be adjusted, huge pictures assault the information seeking reader, and the articles have shrunk to minimal content. It feels like the Chronicle wants to compete with Fox News.
The update is great!
by bendhoward on 2018/12/02 00:12
So happy to be able to write a positive review of this app finally. The new upgrades make this so much more enjoyable to use.
New app version.
by localsubscriberoakland on 2018/12/01 23:02
Format is nice...but where is SEARCH??? [local] SPORTS CALENDAR??? GAMES?? EVEN Dear Abby??? It’s like you opted to shun your local subscribers for a larger audience. If I want global stuff,I read BBC, Reuters, And AP to get global perspective. I want my LOCAL PAPER STUFF. I am disappointed.
Pretty, but less user friendly
by Brucemcdou on 2018/12/01 16:55
I understand that the Chronicle wants to jump on the fad of large blocks of empty space and pictures that other news apps have recently adopted. I don’t like it but I understand. Why then not allow users to customize by minimizing or eliminating pictures, or adjusting text size? You can’t adjust text size in the app like before, and it also does not appear to respond to the text size adjustment in iOS. I still read a traditional newspaper because I want words. I don’t want pictures, I don’t want white space. Words. Please.
Missing the Columnists
by Greg-Pulliam on 2018/12/01 15:26
The new look is refreshing but where can readers find the columnists? Matier & Ross, Willie Brown, and all the others. Please bring back the columnists and the search function!
Lost that reading pleasure
by Rocco2272 on 2018/12/01 02:14
Being able to read the electronic version of the print paper with the same look and feel was the differentiator worth paying for .... Now, not so much. The new format may not make the cut for reading with a cup of coffee in the morning. The app performance is abysmal ... we rarely get the front page to load and when it does, drilling down to an article often requires closing the app and trying again. Terribly disappointing when Comcast claims 25-100 download speeds Now it wants us to prove we have a subscription to read an article ... this is s is the most expensive and worst performing app we have ... FIX IT!!!!! Seriously, today I had to go back to our paper copy! 2018 ... can’t access Chronicle on any device! Help service is no help! Can’t even reset password! Give me my money back!
Bad functionality. No search function
by TommyK1981 on 2018/11/30 22:50
The new SF chronicle app is unbelievably worse than the prior app. It is hard to find at a glance which articles I want to look at. Prior app much better. Also there is no search feature? What kind of news app doesn’t have search?? Very bad. And I can’t access horoscopes. Did they forget to put a link? There is perhaps a lack of alignment in terms of how the paper sees itself and how the users see it. I’d rather see this versus many of the articles. Fix it now!!
New version has less content
by live4art on 2018/11/30 03:54
Finally an update that has been redesigned - not just more bug squashing. Looks clean and uploads great on my iPad where I read all my news. What’s outrageous is that in doing this the Chronicle has taken away content! We should be getting what is in the print version. Several of the fun things to read that helps me get through all the harsh news is gone. Crossword puzzels, Dear Abby, horoscopes. Even the search function is gone. I contacted the Cronicle and they said to read the .com web page version if I want those things! Backwards thinking. Disappointed. I guess they need us to keep complaining before taking action.
Font Size
by JackBeanStock on 2018/11/30 03:18
Really. No option to adjust the font size? How about doing away with the silly light gray text. It is impossible to read when the text is soooooo small. Hard to believe living in the global tech capital that I have to explain these common and appreciated features.
Worse app ever
by R2612 on 2018/11/29 18:40
This app is so bad. It won’t recognize my subscription and not only is there no crossword, there is no search function!!!! When I called and told them about the search function, the reply was “we are always trying to improve our functionality”. What load of nonsense! I don’t have any problems with the NYT app. I’m done with the SFChron. Total waste of money.
Where is search and games?
by amputt on 2018/11/29 16:45
New app has a faster response but eliminating search function and games is a reduction of usability. Please bring these back!
Where are the columnists and search function?
by whateverwerks on 2018/11/29 00:52
Wanhhhh! The new app is pretty but so few stories, no search function and how am I going to find Willie and Heather? HELP!
Where are the games?
by Gamehen1 on 2018/11/28 21:35
Cannot find the Sudoku or Crosswords. I did the crosswords every day. They seem to be missing from the updated app. That was the main use for me for this app since I get the print version of the paper.
Awful App
by Andrew MSF on 2018/11/28 17:20
Terrible interface. Takes forever to load pages and stories. Links and downloadables don't work. Yet, I pay my bill each month. STRIKE THAT, CANCELLED AND DELETED.
Missing Puzzle Section
by Noyonana on 2018/11/28 16:19
Not only does it take longer to download anything - no crossword puzzles. Seriously considering ending my subscription- plenty of free news sites to get news.
Zero stars
by silicondoug on 2018/11/28 15:58
Can’t even log in with this new app. Also no crossword puzzle? Likely will cancel subscription. If you can turn off the update so you don’t get this.
New APP
by station 5 on 2018/11/27 18:43
Thanks for trying to improve, however you TOTALLY screwed up the obituary section. It isn’t the daily posts as in the past, it’s a list of over 60 names to scroll through that have already been published. Why don’t you configure this section like what’s in your print copy?
No crossword puzzle
by Billonecho on 2018/11/26 20:02
I will be cancelling my subscription unless future fixes restore the crossword puzzle.
The upgraded app is a downgrade
by Local Burlingame on 2018/11/26 15:00
Used the new app for the first time and underwhelmed. Visual layout is fine but the news displayed is OLD. The front page did not have a single article that wasn’t from Sunday’s version. Thinking this was just the front page I went to sports and only found one new. The sports calendar displayed was from the past weekend. Give us back the old version. Not worth the price if all I get is old news.
Bad App
by TOTS5q on 2018/11/26 03:12
And I thought the old app was bad! This app recognizes my print subscription but still won't let me read the articles. What a waste of time.
App does you no good if chronicle scrambles your account
by skicornice on 2018/11/25 23:54
Have reset my account. Online I am fine , but the iPad app tells meI do not have a subscription. Once again the chronicle is clueless about doing any testing when they make changes. This is after I was unable to access the app for two weeks while traveling. Post and NYT apps worked without issues.
Informative but Clunky
by gr8lunch on 2018/11/25 08:35
I’m new to this app so maybe it is my inexperience but the UI doesn’t seem intuitive. I also have trouble finding news that interests me.
No crossword?!?!?!?!
by Johnny McScrooge on 2018/11/24 21:40
I have the actual Chronicle delivered to my house. The only thing I use the app for is to do the crossword puzzles. And you apparently decided we don’t need them.
Chronicle, please start over and try again!
by Janet dickly on 2018/11/24 18:11
Words cannot describe how poorly this ap works. Constant freezes essentially make reading the Chronicle impossible. I have been trying to read just one section and have wasted 30 minutes. When will the Chronicle address the problem? Deleted the App & reinstalled as directed. Much improved, thank you! Able to enjoy Chronicle again. What happen to the search feature on the latest update?
Wow. I didn’t the think the chron had it in them
by AnnoyedLJD on 2018/11/23 23:58
Wow. I didn’t the think the chron had it in them to make a good app. For the last few years I’ve regularly rated the SF Chron as 1 star. The latest update is huge and very welcomed. You can debate the style and I’m sure there will be tweaks. But so far, this app is useable! That only would be a major improvement in itself but the design is modern too.
Where’s search?
by JLeeEd on 2018/11/23 06:19
The new version is an improvement on layout but Search has disappeared and can’t find items like crosswords and horoscopes. Needs a fix.
Less New Content
by VamootsSM on 2018/12/11 15:44
Moving my rating to 3 stars. Over last week or so they have more regularly added new content and have reintroduced by lines for lead columnists. Headed in a better direction. From what I can tell the redesigned look and feel of the app (which I like) was accompanied by a significant reduction in the amount of new content loaded each day. The reduction in the amount of new content loaded each day coupled with the removal of several sections/features (featured columnists, games, real estate) has resulted in an app that does not justify the subscription price. I will not be renewing my subscription.
Missing features, no search
by bodhibliss on 2019/05/15 22:00
UPDATE #2 Six months later none of these issues have been addressed. Reluctantly canceled my subscription on May 13. UPDATE: two months after I submitted this review, the same problems (missing features, no search function, etc.). Today I have to find these features by searching the Internet (where I end up reading Mick LaSalle’s column on the sites of competing newspapers, even though the SF Chron is his home). I still rate this app one star because there is no lower designation. (Complaints in my original post are detailed below.) Two features that regularly drew me to the previous app were the Ask Mick LaSalle column, and the horoscopes (especially Sunday’s Minerva feature). The latter might sound silly, but checking the horoscope was a fun daily ritual, followed by reading articles of interest. Now that there is no daily horoscope, I’m out of the habit and ease of visiting the Chron app at all (I’m not going to invest the extra time in looking it up and reading the paper on my laptop at work). Similarly the Ask Mick LaSalle column – if I happened to miss it, very easy to enter it in the search field, and then I’d stick around reading other items – but now it’s inaccessible, unless I happen to visit the app the day it’s published. I’m sure your intent wasn’t to shift daily readers to an occasional rare visit, but at least in my case, that’s the result.
Bad functionality. No search function
by TommyK1981 on 2018/11/30 22:50
The new SF chronicle app is unbelievably worse than the prior app. It is hard to find at a glance which articles I want to look at. Prior app much better. Also there is no search feature? What kind of news app doesn’t have search?? Very bad. And I can’t access horoscopes. Did they forget to put a link? There is perhaps a lack of alignment in terms of how the paper sees itself and how the users see it. I’d rather see this versus many of the articles. Fix it now!!
Drives me crazy
by gcSF on 2019/12/02 18:07
The most “buggy” of all my newspaper apps and I subscribe to a lot of newspapers. I put in the password I’ve saved, they say invalid, I go through resetting, they say now I can use it, but that lasts maybe once IF THAT and then the password is back to not working. Obviously, they really don’t want you to use an ad blocker but they say it’s allowed if you’re a subscriber, but clicking on “Log In” on that page about ad blocking gets you nowhere. How about the option to turn off ad blockers? Other sites do that. I rarely get to use this digital subscription so I might have to cancel, and that’s a shame since this is my local paper!
Latest update lacking
by The sperl on 2019/01/02 14:58
Two major problems: first, there is no search function (or at least it's not easily found). Second, the front page and subsequent pages/sections are populated by old articles. Nothing like opening the Local News section on January 2 to find out about public transportation options for New Years Eve - an article that ran two days prior and is now totally irrelevant. I read the newspaper to find out about NEWS (that's why it's not called an oldspaper). C'mon Chronicle...if you're committed to delivering online news, prove it. If you're not committed, then stop publishing an online edition.
No an improvement....!
by AcknBck on 2018/12/12 03:46
Developers, PLEASE read and fix the link to subscription fixture! This app is poorly designed, it consistently reminds me I only have “3 free stories left this month | get access” but I have linked this app to my subscription countless times. It has gotten so irritating that I am tempted to cancel my subscription. The new format is “OK”, but we still are unable to access prior papers and certain stories seem to linger on the Front Page for days. It would be nice to have access to an archive of the prior published papers. On a positive note, the vault is an interesting section, especially the vault photographs.
Chronicle, please start over and try again!
by Janet dickly on 2018/11/24 18:11
Words cannot describe how poorly this ap works. Constant freezes essentially make reading the Chronicle impossible. I have been trying to read just one section and have wasted 30 minutes. When will the Chronicle address the problem? Deleted the App & reinstalled as directed. Much improved, thank you! Able to enjoy Chronicle again. What happen to the search feature on the latest update?
Pretty, but less user friendly
by Brucemcdou on 2018/12/01 16:55
I understand that the Chronicle wants to jump on the fad of large blocks of empty space and pictures that other news apps have recently adopted. I don’t like it but I understand. Why then not allow users to customize by minimizing or eliminating pictures, or adjusting text size? You can’t adjust text size in the app like before, and it also does not appear to respond to the text size adjustment in iOS. I still read a traditional newspaper because I want words. I don’t want pictures, I don’t want white space. Words. Please.
Like seeing the same articles for multiple days? You’ll like this app.
by Shredded Thumb on 2019/04/04 21:16
Very underwhelming. You’ll see the same article repeated in different sections and it will also appear for multiple days. What kind of “daily” newspaper is that? I much prefer the e-edition of the Chron’s cross town rival the San Jose Mercury News. Maybe I’m old fashioned, but I like being able to see an entire digital image of each page and then select any article I wish to read. As a sports fan, I think the Chron’s long time sports columnists are tops. Too bad there isn’t a better platform on which they can publish.
No e-edition
by cnl12335 on 2019/10/27 15:29
About a month ago, the e-edition stopped working on the app. Notifications were sent out, and it seemed like the Chronicle was preparing to fix this significant bug. But now, four weeks later, I still can’t read the e-edition through the app. Is this still an issue the Chronicle is trying to solve or is that feature no longer available?
Don’t get the whole newspaper
by Fluid Express on 2019/08/20 01:24
Two major problems. First, when I click on almost any article labeled “Feature “, I get told that I’ve reached some limit and need to subscribe. Well, I am subscribed through the app! There seems to be a disconnect between the app and some types of articles, but not others. Second, when I try to click through to a link in an article I’m reading, the link takes me to the web version of the paper, and again I’m asked to subscribe in order to read the linked material. This is seriously dysfunctional.
Still bad after all these years
by golferx on 2018/12/05 15:56
I never used this app in the past because I had a much better experience just using the mobile website. In my (print) Sunday paper they were touting the “all new” app so thought I would try it out. While the app experience looks much improved, it would only allow me to see 3 articles even after linking my print subscription. When I click on the prompt for me to sign in, it says that my subscription is already linked. You would think that a company in the center of the tech world could get their **** together.
Wow. I didn’t the think the chron had it in them
by AnnoyedLJD on 2018/11/23 23:58
Wow. I didn’t the think the chron had it in them to make a good app. For the last few years I’ve regularly rated the SF Chron as 1 star. The latest update is huge and very welcomed. You can debate the style and I’m sure there will be tweaks. But so far, this app is useable! That only would be a major improvement in itself but the design is modern too.
Family sharing not working
by DeineOg on 2020/01/29 22:31
After several phone calls to Apple and Chronicle support still cannot make this app to work on anything other than my husband’s phone although we have Family Sharing. Apple ID doesn’t work as sign in, Chronicle subscription lookup doesn’t see purchases made via Apple. “Buy another subscription” was the advice of Apple Support, or “leave a comment. “ which I am doing. Btw subscription NOT through Apple allows for 5 extra logins.
Font Size
by JackBeanStock on 2018/11/30 03:18
Really. No option to adjust the font size? How about doing away with the silly light gray text. It is impossible to read when the text is soooooo small. Hard to believe living in the global tech capital that I have to explain these common and appreciated features.
Finally - a good, working Chronicle app!
by DB0130 on 2018/12/03 16:37
The previous app froze and crashed so much that I’d stopped using it altogether. The new one is great! Stable, fast performance, nice layout, very easy to use. Great job! I withheld one star due to lack of a search function - a must-have for a newspaper app. Hopefully that can be added before too long.
Constant problems with access
by cagarela on 2019/03/27 15:58
Whenever I try to read the Chronicle I get a message saying that I have read my last free article for the month even though I am a digital subscriber. If I tap the sign in button it tells me that I am already signed in-or allows me to sign in. In that case I may be able to read one article before I get another message saying that I have read my last free article- and round and round. Quitting this app and my subscription.
App has become worthless!
by irnmtn5454 on 2020/01/30 19:24
Over the last few days, the app has spontaneously stopped recognizing my online digital subscription obtained through the Chronicle (rather than the iTunes Store). I purchased the online subscription so that I can access the chronicle via the web as well, but now the app has become worthless as it tells me I do not have a subscription, despite “linking” it several times to my digital account.
Seems web developer ignored previous feedback
by Aldus M on 2019/07/10 16:03
The Chronicle keeps asking for app feedback but fails to deliver. I and others have been suggesting a search function FOR YEARS like on the NYTimes or the WSJ. In May the developer responded to another reviewer that they “are working on a search function”. Still no searching ability. A new development is now the articles are download painfully slow and there is no “progress” Indicator that anything is happening.
the worst
by Thegze on 2018/12/03 00:53
We're here near the Silicon Valley, and these guys can't seem to manage a decent website. Frustrating every day. That was my original review. Happy to amend it today. The new site is magnificent You guys should be proud. It's a great piece of work, worthy of Bruce Jenkins, Willie Brown and Carl Nolte, for sure. Thanks.
The upgraded app is a downgrade
by Local Burlingame on 2018/11/26 15:00
Used the new app for the first time and underwhelmed. Visual layout is fine but the news displayed is OLD. The front page did not have a single article that wasn’t from Sunday’s version. Thinking this was just the front page I went to sports and only found one new. The sports calendar displayed was from the past weekend. Give us back the old version. Not worth the price if all I get is old news.
Annoying
by EssEllEssE on 2020/01/30 18:05
The app was working well until I began getting pop-ups telling me I had used up my free allotment of stories...? I’m told I need to subscribe now to the app for $5.99 per month. Yet in the “fine print” it’s clearly stated that access through the app is included if you’re a subscriber to the print version -which I am. Phone support tells me to be patient... Really?!?
Unable to log in
by Kyle Olivo on 2018/12/18 17:56
The new app is beautiful, but I’ve been unable to log in since its release. I contacted the Chronicle three weeks ago (with multiple follow ups) and they still haven’t resolved this issue. I exclusively read the Chronicle on my iPhone, and now I’m considering canceling my subscription over the lack of support on this issue. I can forgive the bugs, but can’t forgive the lack of customer support on an open issue.
App works for me
by bgdtzkjlp on 2019/08/27 19:14
Overall, I’ve been happy with the app. I haven’t had login or anything other significant problems with the app on my phone, iPad or PC. I would like a search function and the ability to save or bookmark articles.
Pay to Play
by Darshmiester on 2019/06/25 06:33
The first thing you see when opening the app is the $5 monthly agreement to read unlimited articles, which I think is nonsense. If you choose to not pay you only get to read 3 articles a month, which is useless for someone who wants to be updated on the daily issues/events occurring in our world. Unless you want to pay $5 a month to read articles, DO NOT DOWNLOAD THIS APP.
V3 looks good, but no crossword?
by Arndog on 2018/11/20 16:16
Had sign-in problems when “upgrading” from V2 to V3, but deleting and reinstalling the app seems to have fixed it. Previous versions however had crossword puzzles and the latest version does not, or at least I can’t find them. Bummer!
Terrible Functionality
by CandiceNovember1990 on 2019/07/02 16:41
I have had problems with this app since downloading it over a year ago. It constantly shuts down or freezes, it tells me that I’m signed in but limits my access to articles, won’t let me sign out and sign back in again to try to fix it, it’s very hard to search for articles, and is just all around a bad experience.
App doesn’t recognize subscription
by Mark9741 on 2020/01/28 04:37
Kind of frustrating. I am 50% old fashioned and continue to receive the paper edition. So, the app is supposed to be included. Now the app claims I have to subscribe in addition to paying for the paper. Please fix this bug.
Where’s the Crossword?!
by Gpvpgaryspaul on 2019/07/15 09:43
The old version was buggie and slow, but easy to see article lists on a side column, allowed you to read the issue from up to a week ago, and had one of the best interactive crosswords anywhere. Please bring the crossword back!
Limited access even for subscribers
by Eggiers on 2020/01/09 04:27
I’m paying for this app and paper and frequently when I click on links within articles to other SF Chronicle articles I’m told I can’t access them. What? Really!? I pay for many content subscriptions and this is the only one where this happens. Rip off. I will cancel when my subscription is up.
Amazing & Simple News App
by goodnotgreat73 on 2018/12/25 02:34
I love the Chronicle’s app. It’s layout is simple and clean. Easy to navigate. Only feature missing is the ability to save your favorite articles! Please add that feature to your big board 🙏🏼
Worse app ever
by R2612 on 2018/11/29 18:40
This app is so bad. It won’t recognize my subscription and not only is there no crossword, there is no search function!!!! When I called and told them about the search function, the reply was “we are always trying to improve our functionality”. What load of nonsense! I don’t have any problems with the NYT app. I’m done with the SFChron. Total waste of money.
Where are the games?
by Gamehen1 on 2018/11/28 21:35
Cannot find the Sudoku or Crosswords. I did the crosswords every day. They seem to be missing from the updated app. That was the main use for me for this app since I get the print version of the paper.
Update is crap
by Chookma on 2018/12/29 16:25
I have written directly to the Chronicle as a print subscriber about the problem others have identified: it will not recognize a subscriber and requires you to go back over and over to link your print subscription, even between articles. Enough already! Fix this app! Your update didn’t solve this problem!
App does you no good if chronicle scrambles your account
by skicornice on 2018/11/25 23:54
Have reset my account. Online I am fine , but the iPad app tells meI do not have a subscription. Once again the chronicle is clueless about doing any testing when they make changes. This is after I was unable to access the app for two weeks while traveling. Post and NYT apps worked without issues.
A Step Back...
by Retired Techie2 on 2018/11/20 07:39
Just “upgraded” to the latest version of the app on my iPad. Now it looks nicer but I can’t log in, so it’s basically useless. It still works in the old version on my iPhone, so I can read it there, but I’m not about to do the update on my phone until the login problem is fixed.
NO ABILITY TO SEARCH = DYSFUNCTIONAL APP!
by Los Gatos Kitty on 2019/01/09 19:15
I am a long LONG time Chronicle subscriber. Like-my whole life. So I want to post a good review. However I do not see any improvement in the app. For one thing there is no ability to search. I emailed the developer and got a confusing response which essentially suggested it wasn’t necessary. I have the NYT app and it has a very good search function. This app currently stinks.
New APP
by station 5 on 2018/11/27 18:43
Thanks for trying to improve, however you TOTALLY screwed up the obituary section. It isn’t the daily posts as in the past, it’s a list of over 60 names to scroll through that have already been published. Why don’t you configure this section like what’s in your print copy?
Constant need to link subscription
by agderr on 2018/12/16 18:07
The new app is confusing to navigate. There are constant requests to link the subscription and sometimes to sign in. Reading on the web interface is easier and less buggy. I have given up using the app.
Buggy update.
by bdrell on 2018/12/05 03:10
A few suggestions: 1. Don’t present articles as modals. iOS users expect to be able to use the edge swipe gesture to go back to the previous page. You are presenting articles with a cover modal presentation. Your content works best with a navigation controller. 2. Ads popping in make the content shift around a lot. 3. Loading spinners aren’t dismissed when the content finishes loading. The update certainly has potential, and is better than the web views you were using before. But these bugs are really distracting.
Fix it or lose
by Atveske on 2019/01/08 15:53
I HAVE REPEATEDLY WRITTEN TO THE CHRONICLE ABOUT ALL OF THE SECTIONS THAT ARE STILL MISSING FROM THE PAPER SINCE THE UPGRADE WITH ZERO INDICATION OF WHEN IF EVER THEY WILL FIX. AFTER DECADES OF ENJOYMENT, AM NEARING A TURNING POINT WHERE THE PROPER RESPONSE IS TO CANCEL MY SUBSCRIPTION. Another update and renewed frustration. While there are many positives to the new Chron the negatives are glaring. It does not go unnoticed that the developer has not responded to the complaints from others to the misses. Search? Crossword puzzles? Obituaries structure?
The update is great!
by bendhoward on 2018/12/02 00:12
So happy to be able to write a positive review of this app finally. The new upgrades make this so much more enjoyable to use.
Needs a read later feature
by Bhfsthjff on 2020/02/14 17:00
Great content, have read this newspaper my whole life. The app, however needs a read later or save feature.
Where’s search?
by JLeeEd on 2018/11/23 06:19
The new version is an improvement on layout but Search has disappeared and can’t find items like crosswords and horoscopes. Needs a fix.
What a piece of crap . . .
by monsan1414141 on 2019/10/26 17:17
Without a doubt, the worst app I've ever downloaded . . .the sections are either empty or there are multiple duplications of the same story with a different headline . . Entire sections disappear from the daily news. And support is non-existent. I guess with the print version being no more than an advertising vehicle, it's not surprising . . .
Terrible app
by Summersonata on 2019/08/21 19:30
If it remembered my login, it would be great. But every SINGLE time I try to access articles, it says I need to link my account. I link it, it should be good, then nothing. About ready to cancel our membership overall because of this!
Doesn’t sync my print subscription any more
by Daithesong on 2020/01/29 23:10
It asks me to subscribe or link my print subscription. I link my print subscription, and it returns to the app — which asks again. Sheesh.
Where is SEARCH?
by anonymous_008 on 2018/12/02 16:31
Still searching for search. It’s not there! I used the old app to supplement my paper paper and to share specific stories with friends. Won’t use it again until it’s fixed. Bummer :(
Horrible
by Atfv on 2018/12/02 14:59
Please bring back the old version until you figure this out. Old news is not news! No search, no crosswords. Please give me access to the old app until you fix these issues or I will have cancel my subscription.
Rating Trends
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All Versions
3.0
6,853 total
 5
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 1
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Current Version (202002.27)
3.0
252 total
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36
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25
 2
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 1
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Version History
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