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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Hotel tonight
by Larzmarz on 2019/02/17 16:41
My experiences have been positive thus far. I read through some negative reviews and fortunately for me didn’t experience that. I think the app is best to use when you really need a lst minute hotel and only when it’s super last minute does it seem to be a good option.
Easy peasy
by lechefpaul on 2019/02/17 16:19
Love how quick this works
Fast, easy, and a great deal!
by Littlettellem on 2019/02/17 16:13
Huge fan.
This site is a scam!
by Caseofbase on 2019/02/16 19:26
Overbooks rooms. Terrible customer service. Will never use again!
Near Perfect
by Jen_1n on 2019/02/16 18:30
I’ve had pretty great places through HT. I’d take off just half a star if I could because only once did I book a hotel based on the app stating it was dog friendly, only to find that it wasn’t. After an hour on the phone with the hotel and HT, we were refunded (thankfully!). Still have loved HT!! And just booked another 4-star hotel!
Great app.
by jbbress on 2019/02/16 18:17
Favorite booking app. Period.
Great customer service
by SierryC on 2019/02/16 17:54
I am very satisfied with the customer service that was provided to me. The hotel I was staying in hot water was not working and Hotel tonight was able to have my room refunded for the remaining nights with in a short time frame.
Great App
by nyhcog on 2019/02/16 16:09
I always use this app while traveling for work or pleasure. Easy to use and it offers great deals. Definetly recommend it!!
Easy, accurate, honest about ALL fees
by razzmatazz2004 on 2019/02/16 14:53
Thank you!
Poor experience right from the start
by Dangerousdodo on 2019/02/16 14:09
Downloaded the app. Found the hotel. Entered in the required information and then received a notification that there was a problem with my account and needed to call in. Was told that I needed to write an email requesting that they unlock my account and it would take some time to unlock. Needless to say I lost the hotel that I was trying to book and wasted an hour screwing around with this ridiculous company.
Place, Now? Yes!
by Alan la West on 2019/02/16 06:26
Rock ‘n Roll
My favorite hotel booking app.
by ChuckDeeez on 2019/02/16 06:23
I love using Hotels tonight.
Customer support resolved issue!
by Bhmal on 2019/02/16 06:10
Had an issue with a booking because hotel would not honor price. Got issue resolved the customer service.
Very convenient
by Mandiito on 2019/02/16 02:22
Great app to look for hotels at last minute! Great deals if you reserve ahead of time! I recommend this app to anyone
Beware!!!!
by GfyUber on 2019/02/15 23:53
HORRIBLE. This app does not even function properly. They also locked my account for now reason. Told me to call them. Then the agent told me to email. Uhm no. It’s called hotel tonight NOT HOTE I HAVE ALL THE TIME IN THE WORLD. Delete.
Wrong city in title
by Lisa_inSF on 2019/02/15 22:53
Just wasted $150 because the title said Auburn but the hotel was actually in a totally different city (Folsom)
Great service
by Hester79 on 2019/02/15 19:20
I had a issue with a new card and email. And the were able to fix the issue.. and the prices are great
Hard to please but pleasantly satisfied.
by Abuzz663311 on 2019/02/15 16:49
I usually book straight with the hotel website to avoid complications and typically they give me a discount but even their discount doesn’t compare to the great rates that this app has. Just booked a luxury hotel, typically about $200 a night for $120!!! It’s easy to use too and straight forward. No hidden fees(besides taxes obvi). But you should always read the parking situation for any hotel you stay in. Last time SELF parking cost us $38 a night. Yikes! Not hotel tonight’s fault or the hotels... I just didn’t read carefully. Happy travels ya’ll!!!!
Incredibly frustrating
by wwwwwhsr on 2019/02/15 16:42
The platform is incredibly frustrating especially when you are using it while travelling. If you travel and put in a different SIM card into your phone, or if your phone number attached and locations don’t match, it flags your account and locks it. You have to email them to get it unlocked( which takes often several days) or call them. It registers your phone so you can’t even create a new account. This defeats the whole purpose of hotel “tonight”. What’s worse is that when you call their support line, they tell you that this issue can only be solved via email support and that they cannot help you.
Easy! Great price
by Patsybcomedy on 2019/02/15 16:36
Able to get booked and paid for using the app! Love it!
Fun to search, Always comes through
by Mollywollywasabear on 2019/02/15 06:07
It is fun to look on hotels tonight. Great app. I have never gone wrong with a room I've booked using HT
Been using this since Day 1!
by Boy Genius (of Lab fame) on 2019/02/15 04:15
Love love love. Only way to book a hotel, either last minute or weeks in advance.
Hotels
by cantex80 on 2019/02/14 22:10
This app is a very helpful and convenient tool for anyone. Easy to use as well.
Easy-breezy!
by mizzuzhanik on 2019/02/14 02:04
This app is such a great to to help me book hotels at a drop of a dime. Great deals too.
Easy
by d.puskas. on 2019/02/13 23:13
It’s so easy and the rates and great.
Great App.
by Ronnie Love 2 Ride on 2019/02/13 13:24
I love the app Getting great deals with excellent prices
Beware. You get what you pay for....
by LIWVNYRI on 2019/02/13 00:27
So typically I don’t rate these apps however I felt like I wanted to let other business travelers know of my experience with Hotel Tonight. Pros you definitely get cheap rates. App works well. Cons you get zero support from their “customer service” and chat. Seems like a robot canned responses. On two occasions now due to weather incidents with flights I was still charged for the night stays that I didn’t arrive at the hotel due to having canceled flights. After speaking to customer service via chat and also the hotels manger I was put in between a battle that discuss the issues around how hotels tonight was “legally obligated” to charge for missed room due to the low rates proved. )Really? Legally obligated? I assume by the hotel government body). And the hotel who said of course they always reimburse you for weather however they are still charging hotels tonight the fee that we normally charge for the booking which is a normal services fee to book our hotel rooms. Long story short, neither was willing to give me my money back even though I’ve stayed multiple nights at the hotel after missing the first night due to cancelled flight. Seems like it would be a great service for people who are A.) Standed and need a hotel that specific night or B.) Looking to get out of the house after being in a fight with their spouse or C.) Looking for an immediate place to stay after being kicked out of House for a reason (flood, etc.). Overall service doesn’t meet the demands or needs of a business traveler. Use Airbnb much better service and better selection and even cheaper prices.
Best App!
by cleoabby on 2019/02/12 15:46
Best App! Always find great deals on the hotels they offer ...the hotels in the NY City area are awesome ! Never disappointed!
Info is not always clear
by dots for now on 2019/02/12 02:24
Information is not always clear. If hotels have a resort fee that is really part of the price when I am looking at prices and should be better regulated. I just had one hotel that said not all rooms are smoke-free but when I called the hotel, I found out they are all smoke free.
Not bad, but...
by Never review. on 2019/02/12 00:40
They don’t always tell you about the idiosyncrasies of their hotel partners. Example: imagine my surprise when my 150/ night room also had a mandatory $35/night f&b tab...you can’t find out about these surprises until after you’ve booked.
Best hotel booking site ever!
by Dulebox on 2019/02/12 00:36
I have been traveling for over 30 years. This is by far best hotel site Thank you again
In a pinch on the road...
by Houston Brad on 2019/02/11 21:57
Hotel Tonight app made it easy and saved more than I could have imagined...159 for a $400-$500 room! Awesome!!
Best app
by cv dave 77 on 2019/02/11 19:30
Couldn’t be without it
Cheats!
by FooMan NYC on 2019/02/11 00:47
Looked for a hotel room at 11pm and booked. Instead of TONIGHT as the name of the app suggests, it booked me for the following night. Even though I caught the error pretty quickly they wouldn’t amend my booking. Ended up having to pay for two nights at the same hotel. I won’t use their service again.
Great app.
by Pako1990 on 2019/02/10 23:58
Great app. Always has good deals!!
Easiest Booking Ever
by Jason O. Bishop on 2019/02/10 23:14
Loved It!!!
Great discounts
by mr. babels on 2019/02/10 16:29
Great discounts and easy to use app got the hotel I wanted way cheaper then any other site
The Buckingham hotel
by Detroit visitor on 2019/02/10 16:07
Absolutely a beautiful place to stay
Lots hidden fees
by Nemo Jin on 2019/02/10 03:56
Paid more hidden fees at hotel than booking and had absolute no ideas
Excellent find
by rjstoffel on 2019/02/10 02:45
Knowing SF I was skeptical due to the location but found I did not know SF as much as I thought. Area is changing but still not a place to be wandering at night. Hotel is beautifully done. Rooms tasteful and updated. Clean and a great place to stay. Never did find the supposed ice machine on floor 2 as signs indicated but, if that was as bad as it got, I am just fine.
Beware! Money taken with no room provided!
by MarkNauf on 2019/02/09 10:09
Tonight I was charged for a room and got a confirmation from HotelTonight, however the hotel did not receive the reservation. I discovered this when I arrived to the hotel lobby around midnight. I was held in the lobby for two hours while HotelTonight tried to figure this out with the hotel. Nothing was ever resolved and the hotel finally gave us a room that will need to be paid in the morning after we speak to the manager. I called HotelTonight to get a refund on the room to pay the hotel in the morning but they refuse. The best they can offer for all the trouble is a $15 off my next hotel. Be careful before giving this app your money. They are more than happy to take it and not return it even if you don’t get the room you paid for!
Well Played!
by Laser-lobster on 2019/02/09 01:12
Great Staff! Always friendly!
App is Great, Info is Misleading
by drinkjuiceshelb on 2019/02/08 18:43
The app is cosmetically awesome and works great. But, be careful with the information. I book hotels about 1-2 times a week and notice that their “regular prices” for hotels change A LOT to make it seem like you are getting a good deal (this might be the hotel fluctuated prices). For example, a room at a Westin could cost $200 with a Hotel Tonight discount down to $120. But another night the hotel could be regular $130 and the Hotel Tonight price down to $120. The Loyalty levels are great. Overall, the big problem might just be the hotel and their prices. Word of advice for the service : highlight more amenities like roll-in showers, different types of on-site gyms, etc.
Dluxu at its BEST
by DLUXU on 2019/02/08 13:31
The Dluxu Lifestyle is frugal yet luxurious and nothing less than GREAT Service! This site is PERFECT for Dlucu Pros! #StampD2k19 #MsD
Horrible
by Travelertoandfro on 2019/02/07 21:19
I had the worst experience with this app. Between the app and the hotel I was double charged. Hotel Tonight verified I was overcharged, and instructed me I had to be the one to email the hotel and get my money back. That was 5 months ago and between numerous emails, phone calls, and a huge hassle I STILL do not have my money back from being charged twice. What a terrible business and customer service.
Awesome
by Vyster on 2019/02/07 18:38
Awesome app for cheap hotel deals at great hotels
So easy to get away
by Dee Light on 2019/02/07 17:39
This app rules. It’s so easy to navigate & book. Also the hotels that participate are always an awesome selection.
Pricing is not cheaper
by M. Le on 2019/02/07 04:21
The app is kind of a scam. It’s convenient to browse and book through the app, but the prices are not cheaper than booking directly through the hotel. I booked a same day Brooklyn hotel and was charged more than the room rate that day directly thru the hotel. Better off booking through other sites or the hotel itself, worth shopping around.
Misleading Pricing
by DRHawk07 on 2019/02/07 04:15
I won’t use this app again. They blatantly leave off expensive fees such as resort fees to lower the price of their advertised offer. They then email you the information after purchase in your confirmation email
Horrible customer service.
by Lakersfan1988 on 2019/02/07 03:18
After 5 mins after booking. I wasn’t able to cancel. Customer service rep was un responsive.
Hotel tonight
by the duke of vanintio on 2019/02/06 21:45
Seamless transaction, no issues, great rate, nuff said.
Great Prices
by trinatrips13 on 2019/02/06 08:44
Love the Prices
Screwed up big-time tonight
by FAM-Ca on 2019/02/06 08:21
I am not happy I just booked two nights in LA with you I came in. I told you the plan of the desk was incompetent and the hotel was not as advertised it was a perfect opportunity to get a refund and let me out of here in time level 31 loyal to you guys. Tonight at midnight sleepy. Don’t deserve this.
Need to be able to book multiple rooms at once
by healthybees on 2019/02/06 05:18
It would be much better if I could book two -3 rooms at once instead of booking one room at a time. This is a reason I don’t use the app more
Fantastic!!
by Trumpe 1 on 2019/02/05 19:16
Thank you for finding great deals for me😉🌹💃🏽
Very Helpful For Regular Traveling
by Teebeeaarrssppuull on 2019/02/05 17:49
I’m a traveling musician and I find this app extremely helpful. It streamlines the hotel search process and allows me to find the best deal available in seconds. Highly recommend it for anyone who travels regularly.
Not 100 percent convinced
by Arijanatheapparatus on 2019/02/05 06:21
I kind of feel like you’re giving me the same vibe that airlines used to when they’d throw down hidden fees...prices always seem like you’re saving 30 dollars on the room but you’re gonna have to get charged 30 for taxes and 30 for our hotel fee and so how am I crushing it????
Always check
by Grma Davis on 2019/02/04 01:12
I always check Hotel Tonight for specials. They do not always win, but sometimes you can really score.
Hyatt
by Kingderb on 2019/02/03 17:32
Beautiful room. Huge TV!
Wunderbar
by _Royale With Cheese_ on 2019/02/03 09:26
Wonderful app that works all over the world. I used it to book hotels in Southern California and was pleasantly surprised that the company even covers Moscow. They always offer special deals and discounts to those who book with them often. I recommend this app! Thank you Hotels Tonight
Love it
by latinheat54 on 2019/02/03 01:31
❤️❤️❤️❤️❤️❤️❤️❤️
App
by bernielomax69 on 2019/02/02 15:48
Best app by far. Better than kayak, all the Expedia brands, etc.
Great last minute deal
by dfa carter on 2019/02/02 14:23
Thanks to the ringer for the recommendation
Some surprises aren’t nice...
by h;lkjewqro on 2019/02/02 06:44
I used Hotel Tonight twice and liked it, but the third time the hotel I booked hit me with an extra fee when I arrived to check in. I complained to HT, but they said it was my fault, because the fee was included in the fine print if I had taken the time to read everything. I don’t remember seeing the notice for the extra “fee”. You’d think the price HT quotes would be the final, actual price, and I’m disappointed the actual price was almost 150% of the quoted price. Seems like a bait and switch gimmick to sell something under false pretenses.
Upcharges
by JP tree on 2019/02/02 04:21
Be prepared to spend hundreds of American dollars in fees and up charges when you check in to your hotel
Nice app
by educator mb on 2019/02/01 18:19
These hotels look amazing! I’ve driven past them so many times and now I get to stay there. I can’t wait!!
Always great deal.
by Gee$plash7 on 2019/02/01 17:25
Love the app!!! A++++++
Lies
by Gingerjoo on 2019/02/01 16:34
I hit level three perks and hotels are now the same or more expensive than google search by date. Don’t waste your money.
It’s a dream!
by Pagosa Gal on 2019/01/31 20:21
Making reservations and getting a good deal in the process has never been easier. I am enjoying this app - so far it is “2for2” Thanks!
Best last minute hotel booking app
by NE Biz Travlr 1 on 2019/01/31 19:24
always my go to app same day hotel bookings. 20% lower than other travel apps for short notice bookings.
Great for on the go Business Travelers
by sisu runner on 2019/01/31 12:17
Hotel Tonight constantly surprises me as a go to spot to find fantastic hotels at good prices. Using it while traveling on the road for business has been great
Awesome Selection-Great last minute prices
by pskic on 2019/01/31 01:26
Love this App🙌 very convenient as well as great deals-especially last minute
Hell Yah!
by JamiebyJohn on 2019/01/30 16:21
This site is the bombdiggity! Awesome hotels for crazy low prices. Love ❤️
Better than booking.com
by Dr. David R on 2019/01/30 04:21
Hotel tonight is the only app I have used to actually book a room. I have others downloaded but have not actually used them
Best app for hotels
by Wesleypipez on 2019/01/30 04:13
Amazing discounts at awesome hotels*
Adventures
by old flygirl on 2019/01/30 04:00
The hotel I stayed in Scotland still makes me smile. The Boston one on the pier was amazing! Thanks for the memories!!
Best app of all time.
by dom newell on 2019/01/30 01:33
Literally the best app of all time. Has saved me countless stress and money cant say enough. Thank you hotels tonight!
They always come through!!!
by doubleupdo on 2019/01/30 01:17
I LOVE hotel tonight. Booking made simple & easy! AND they’re ALWAYS cheaper than the other sites!!!
Great!
by 12345623AJ on 2019/01/29 21:26
I love this app! Saves the wild goose chase looking for a suitable hotel last minute! The hotel photos are great but also really helpful to read the reviews and see the real iPhone photos which are typically just as legit as the photos on here! All hotels I’ve seen have been trendy and fun places, great deals!
Last minute deals
by Alwellbrie on 2019/01/29 17:16
Good place for last minute bargains but there is risk that you won’t know where you will stay until the last minute
Perfect
by Cristomadrid on 2019/01/29 10:45
I love this app
Late booking in Disney
by ToyToi on 2019/01/29 03:29
Needed something close to Disney with amenities to fit a few friends. Hotel Tonight was perfect with the advance feature. Booked a resort 10 minutes away, one week out!
Great Place- Anything Easier than Hotel Tonight?
by Lankashim1962 on 2019/01/29 02:23
Shane at the front desk is amazing! Hotel is a perfect place. Located next to everything! Big Fan! I will be back!
Simple, Perfect!
by videouserplus on 2019/01/28 21:09
Easy. Convenient. Awesome
Helpful
by imreallyamermaid123 on 2019/01/28 15:05
Luis was super helpful and kind...I had to find a hotel last minute because of a snow storm and he did everything he could to help with my rate. Thank you!
Great App!
by Bentley jr on 2019/01/27 18:17
Great app, definitely works wonders for last minute bookings
Be careful
by SOSABOS on 2019/01/27 17:42
Make sure to check for extra fees. Make sure you realize Hotel Tonight thinks 2 people can comfortably sleep in a double.
Wallingford ct Hilton
by reverecourt on 2019/01/27 16:45
Price tonight
Customer service was awesome
by Mel121313 on 2019/01/27 06:26
Had to call the customer service line they answered very quick you can understand them and he resolved my issue like a pro!
Great and easy!
by Spidey4110 on 2019/01/27 03:20
Have used this multiple times and have loved it!!!!
Cccatch1
by Cccatch1 on 2019/01/27 01:57
Fast quick and easy
Poor service and fake deals
by willbis on 2019/01/26 18:56
Tried to purchase the daily drop and was prevented from signing in until the offer had expired. Dirty tricks? Bait and switch? Scam.
Love Hotel Tonight... never a problem, always can be counted on to be the best booking site !!!
by YvonneCapeCod on 2019/01/26 17:24
I love this app, HotelTonite. In all the times I’ve used it, I’ve never encountered a problem and it always has the best rates with the best hotels Keep Up the good work !!
Love it !
by acmgil on 2019/01/26 00:12
I’m self employed and I have to go to random places at the last minute and hotel tonight Always seem to have the right room at the right price in the right location .
Hotel tonight app
by Just Blaze 01420 on 2019/01/25 20:17
Definitely always have a good experience here I’m able to look at good deals look at reviews and find out where would I like to spend the night at you definitely get more for your buck
Great customer service!
by whetahsj on 2019/01/25 03:49
Extremely Helpful!
Never found a reasonable hotel rate with this app!
by Diane jn CO on 2019/01/25 03:40
I downloaded this app a couple of years ago and tried it for hotels in the Colorado mountains in Winter. I now remember why I deleted the app! Perhaps it’s just a challenging/ fully booked market, but I never once found a decent hotel rate on a weekend night in winter in the mountains!! The same is holding true this year! Disappointing!
Thanks
by 'bent biker on 2019/01/25 03:31
It’s fast convenient and no surprises. Taking the stress away from last minute travel. Thanks
Bed down
by nzmotorsports on 2019/01/25 01:44
Pretty please
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
App is great. Customer service is non-existent
by Yoga4MenCharleston on 2018/06/18 00:47
So the app is great. It’s quick and easy to use, and it LOOKS like you’re getting great deals, so at first it seems perfect... but then you find out that the “retail prices” that they “deeply discount” are often just made up inflated numbers to make it look like it’s on sale. Who has time to double check if the whole reason for using the app is for speed. So there is little faith in the discount. Second, if you have a problem, they really are not eager to help you fix it. I was told that the photos provided are “not a guarantee of what you will get in the room” outside of a room that fits two adults with a private bathroom. Um, what? The room I chose showed pictures of a room complete with fridge and microwave. Neither were supplied because of this “no guarantee” policy. Also, the hotel... wait... MOTEL... that I stayed at had simply staged the rooms with some fresh paint and goos camera angles to cover for the fact that it was just an old La Quinta motor lodge, and not actually a nice hotel. I was basically told that there “was nothing they could do” about the fact I was completely misled about the state of the room, and the fact that I could have walked in off the street and gotten the exact same price directly in the hotel lobby with no pre-booking. This app cannot be trusted when it comes to anything less than the “luxe” hotels they list. If you’re going for a “solid” or “basic” listing, you are rolling the dice.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Using for 5 years now and love it
by Paintballer 29 on 2018/09/30 16:22
I Love this app it works almost all around the globe! Ive used it across the US including Hawaii. I’ve used it in Paris, Frankfurt Germany, Amsterdam, London, Brighton England, Kyoto Japan. And many other places. It’s quick and easy and the more you use it the better the discount you get. Yes if you have time to really search the Internet you might find a cheaper rate. However the purpose of this app is to find a room fast and now at a reasonable rate and it does just that. To those of you complaining about a hotel giving your room away, I’ve had that happen to me as well but it was no fault of the app. The app booked my room as it was supposed to then I failed to get to the hotel within the hotels time frame for check in. If your going to arrive late you should take responsibility to call and let them know. Any times that this has happened to me Hotel Tonight has helped me find another hotel, refunded me, and given me a credit for something that’s ultimately my own fault. I can’t see how they could offer better customer support. I continue to use this app for all my bookings. My only wish is that they offer hotels in the Philippines...
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Not always fair
by Lolofosh on 2019/01/12 04:36
This company is hit or miss. I have actually walked away from a hotel and was refused my money back because there are no refunds no exceptions. the hotel looked like it was on the middle of death row and was under major construction with tarps and tents covering it. I was traveling alone (female) and felt so unsafe. The pictures posted on this site are often misleading. The areas which the hotels are located are not well explained for those not familiar with the area. I understand this app is for last minute stays, but I’m not desperate, I’m just searching for a fair rate. On the other hand I have had about 3 stays that were very nice, however those places are no longer offered through the app. I’ve used this site about 20 times and I would say have had 3 good stays out of 20. If you just need a bed I guess this is the app to use. If your looking for R&R, with some nice amenities, don’t book through this app. The savings aren’t all that great to begin with. Spend the additional money and plan a little better for a quality night away from home.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Luna
by jow blow 137 on 2018/12/19 23:17
I had an horrific experience with this site and I don’t even know how or where to begin... that was until I spoke with one of the senior officials named Luna whom was a tremendous asset! He not only helped receive the necessary compensation for the debacle the had taken place the previous night, he helped me find a room close to where I needed to be the following day and saw it all the way through until the end of the check-in to insure that I was well taken care of and well on my way to my new job and did so with courteousness, professionalism and helpfulness unprecedented. I am grateful for Mr. Luna and all the help I received at Hotels Tonight. I suggest and request this site to anyone and everyone looking for a great deal and an easy booking - 5 STARS AND 2 thumbs up 👍👍
Sleek design, but poor CRM
by Grandpuhbah on 2018/04/22 13:48
These guys seem to be more focused on the hotel partner acquisition side of the business than the customer care side. Getting a resolution to even the most basic questions can be a nightmare, and they have little ability to positively affect your stay other than in the room rates they’ve negotiated. They should stick with that, and maybe stop trying to do more than offer discounted rooms. The HT Pros thing is a gimmick without any teeth, and as a lvl 8 member perk person, I can say that they’ve not delivered on their promised rewards (you get a voucher for money off once you hit each level, but at lvl 8, I’ve never received a thing, and customer service starts off well with lots of promises but no follow up). I used to book a lot more with this app, but now I check the hotels’ AAA rates and the rates at HT Tonight, and just take whatever is cheaper...it’s about 50/50, so make sure to shop around.
Great app, great deals, customer service? Not so great.
by rrh269 on 2018/08/19 04:49
I love the app and getting last minute deals. It works great for that. I do highly recommend it. Now if something goes wrong or you have a question for them, I’m lukewarm on their sincerity if they help you or not. I get the impression they think hey it’s an app. I don’t have to interact with these people and I suspect they hire some folks on the lower end who on paper work in customer service and yet have no clue what it means. And whomever owns HT seems ok with that. Fortunately I’ve not been stranded like many here so my issues were minor. So I recommend giving it a try I think you will have fun. If I’m booking for an important event like a wedding, I use traditional methods with major brands that have capacity to help should a hiccup occur. So be smart on how to use this.
So helpful for road trips
by tessayessa on 2017/10/17 04:32
I’ve used hotel tonight on three cross-country road trips and it’s honestly made traveling so much easier. I can drive until I start to get tired and book a hotel without having to map everything out ahead of time. The rates are really good and get better the more you use the app (also if you wait till after 10 pm hotels will try to get rid of rooms and bump the rates even lower). Best part is the reviews - I feel safe knowing what to expect in a hotel before I arrive. The only time I haven’t used hotel tonight on these past three four day trips from coast to coast, I ended up staying in a seedy hotel that was more expensive than the nice ones through the app. Definitely recommend!
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
An absolute nightmare!
by Discoxdolly on 2018/11/02 21:56
Booked a room through the app for what seemed like a great rate for the hotel we were staying at. Was charged immediately after booking, but received no confirmation number.. called their customer service and they couldn’t give me one, they kept giving me their reservation number which doesn’t work on the hotel’s system. I felt pretty uneasy about the whole ordeal so I called the hotel directly and tried to confirm my stay with the name, they had no reservation for us. I called HT back and was told that they had faxed my booking info to the hotel “about 10 times already” but if I had trouble when we showed up to call them and I would receive a credit on the acct but no refund because it’s against their policy... are you kidding me?! Why couldn’t they just confirm my stay now? Why wait til we were left stranded to “take care of us” by giving us credit. Just an awful experience all the way around.
BEWARE
by ?!?!?)) on 2018/06/26 22:40
I booked a hotel through them and as I was going to my hotel the customer service called me and said they had over booked and the hotel room was no longer available. What! I already had paid and there are no returns on your money. They said we will give you a credit instead. I had to scramble to find a hotel and ended up getting a smokers room when I am not a smoker because all of the hotels in the area were booked. Fast forward to today, I try to use the credit they gave me because it has an expiration date and the app is not user friendly. I accidentally book a hotel because it is so had to use the credit and I call customer service and they say sorry you already booked there is nothing we can do. Really you took my money, gave it an expiration date then can’t apply it to the booking. Poor customer service and they will cancel your hotel and not give you back your money. Beware.
Avoid this app
by gueheirh on 2018/06/09 17:39
Very unsatisfied with customer service. I used this app a couple of weekends ago to book a luxury hotel and spa getaway for me and my girlfriend based on the information this site provided such as an onsite restaurant and different spa services. When I got to the hotel, the restaurant was closed and wouldn’t open till later that week and all spa services were either sold out or not available. The luxury room was no bigger than an office cubicle with a bathroom just bigger than a porta potty. Needless to say, we left and wanted a refund. Hotel tonight told us we had to get refunded from the hotel and the hotel told us where we booked through hotel tonight, we needed to get the refund from them. The lack of understanding and customer service from Hotel Tonight as well as their non-caring attitude is why I’m leaving this one star review. The only reason why I’m not leaving anything worse is because there is no option for that.
Absolutely will never use this again...
by Sarakins16 on 2018/08/29 00:09
After confirming with all of the information given to me by Hotel Tonight (correct hotel, address, nights staying, room type), as well as booking 3 days in advance, the hotel had absolutely NO reservation, meaning I drove several hours to an out of the way hotel only to fond our that my money I spent toward this was now gone, and for nothing. I called SEVERAL times and was placed on hold, given promises for an attempt at a resolution, they NEVER resolved the matter. I was told time and time again various excuses like “our system is down, we are rebooting it, call back tomorrow”, then it was “I have to ask my supervisor but my shifts ending call tomorrow”, and also “it will take a few days to see what we can do, we called the hotel to confirm you’re right but it’s out of my hands, we’ll call you when it’s resolved”. A ridiculously untrustworthy company, I will never use them again.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Inflexible policy
by Barriston on 2017/11/30 20:44
The allure of hotel tonight is great! Offering hotels at lower rates based on inventory. Unfortunately, I clicked on a hotel that I believe was near my house, and when I finished my purchase I discovered that I had unfortunately purchased a different hotel. This is my first time using this app, and I do believe it must have been a glitch. I called the customer service who was polite and friendly, to see see if they could give me an exception, but were unable to do so. The room is for a guest at my house, and it caused him to have to stay 2 miles away from my house, Rather than down the street. I really think that hotel tonight should have more flexibility in their process for first-time users, it was very frustrating that my guest had to travel, and hotel today was very inflexible and unhelpful with their policies. The experience just left a bad taste in my mouth, and I just don’t plan on using them again in the future.
Problems with hotels rarely solved , $1 away from next level after same day deal popped on
by cinnamongirl11 on 2019/01/11 18:19
So I have e been using hotel tonight but frankly it’s always s gamble when I check in. The hotels know you are getting s good deal and have given me the standard room which was ok but the next time they put you in a nonstandard so it’s always guess work in the Marin county - Sonoma county The hotels are rarely clear about what room you get each visit so it’s basically scraps if you ask to pay for upgrade. I was dismissed basically by front desk in sonoma. Just lead to the unruly manager to Keep tabs since my first visit and unpleasantness on Christmas! I’m one dollar away from using it tonight after using sale day deal. Why not lower my sale day deal so I can get my tier up ??? Now I need to book another $100 to level 3 from $1 away ? Difficult to edit reviews too.
Thought I found a deal
by A1116688 on 2018/02/11 13:57
I was searching for a room in Tahoe on a Tuesday evening. I reserved one with HT, which at the time was cheaper. I went on the hotel website a day later, and found that the resort fee is much cheaper during the week. I reached out to HT, asked for a price match and they refused. The customer service rep states there’s no other pricing on the direct hotel website, which was a lie. I walked her step by step to get to the pricing I was able to find. I didn’t like that she essentially lied to me. When I caught her in the lie, she said that HT had to stay competitive with rates. Whatever the case, I’m hoping that 1) I don’t have any issues with my reservation and 2) they improve their customer service. From now on, I’m just going to wait until day of before booking a hotel. This place makes you think it’s a deal, but it really isn’t.
Best Deals at 4 & 5 Star Hotels!!
by Southunit on 2018/01/07 06:03
I used this app a few weeks ago while in Clearwater, Florida on vacation. At the last minute my friend and I decided we wanted to stay in a hotel on the beach. I downloaded several of the other popular apps for hotel rooms but none could even come close to the deal offered on HotelTonight!! We stayed at a highly rated resort that had all of my requested amenities(except no masseuse on site). Even better the front desk employee was absolutely wonderful and very accommodating. I will definitely continue to use this app and already making plans to stay at same resort!! Thanks for making a great vacation even better.
Overbooking (Limited Customer service support)
by JudgeBrown87 on 2018/05/21 16:05
Booked a hotel a couple of nights ago through HotelTonight App. Received confirmation, but when I arrived at the hotel it was full and they didn’t have a reservation on file for me. I ended up having to sleep in my vehicle after a long day of travel. After complaining about the inconvenience I am still waiting on my $190 refund, which is going to take 3-5 business days, and a courtesy credit. Considering the app is supposed to be designed to give you the best deals last minute, I am surprised that they are only willing to do a $35 credit for a mistake they clearly made. The credit won’t get me a night at a trash hotel let alone a decent one. I will never use HotelTonight again after using my credit. My advice would be to call the hotel directly to insure they have available rooms before booking through the app.
Re “Tracyamo81”’s comments....
by lilyhazel on 2018/04/22 20:00
The previous reviewer mentioned that she looked into room “A”, moved on to check out other possibilities & after a couple of minutes returned to room “A” only to find the price had increased. She questioned if this was merely a coincidence. I do know some airlines use this underhanded practice on their websites (increasing the fares on routes that you’ve pulled up, get out of then go back into) so I’d bet that it’s common practice on most of these booking sites. The recommendation is, if you see a great price on something you know you want, purchase it then or it’ll probably go up since “they” know your interested. Additionally, always, always, always, confirm your booking directly before you go to make sure they have your reservation & it’s correct. I would’ve been stuck in NYC with 4 people in a fully booked hotel in a room with only 1 full sized bed, if I hadn’t.
Do not use the book ahead feature!!
by reneeindallas on 2018/03/15 18:28
I’ve been using this app for a couple years and have told so many people about it. HT just came out with the feature to book up to 100 days in advance. Unless you REALLY need the peace of mind staying in a specific hotel and are willing to pay hundreds more go ahead but if you want to save $$ WAIT!! Also don’t be lured by the “one room left” because most likely they’ll get more rooms from the hotel. I booked a room about 3 weeks ago. The app said “1 room left” and I snagged it. The next day I was in the app again and guess what!?! More rooms! And now it was $100 leas. In 2 days we are staying in the hotel and guess what....more rooms again and now it’s $300 less!! I’ve called before to see if they’d even give us a $25 “good will” credit to apply towards future bookings and the customer service was very rude and all they said was its company policy as it states in the app - no refunds!! And they did nothing. Unless it’s last minute I’ll book somewhere else that has a refundable rate.
Good when it works, terrible when it doesn’t.
by jimblin on 2018/07/07 04:09
Have used HT half a dozen times over the last couple years. It’s convenient and the prices are comparable to the big booking sites which have more recently implemented last-minute pricing. Last night however I arrived at the hotel I’d booked to be told that they were sold out and that they’d called HT. HT chat-based help is almost certainly one of those awful AIs that sends comforting platitudes but kept me waiting for 10 minutes before even attempting to verify the problem (I actually heard them calling the hotel because I was sitting at the front desk.) They then started to try to address the fact that they’d stranded me without a room by offering me a “credit” and a $35 coupon for a future purchase. No bueno. The quality of an app is tested when there’s a problem, and HT failed that test miserably last night.
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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Hotel tonight
by Larzmarz on 2019/02/17 16:41
My experiences have been positive thus far. I read through some negative reviews and fortunately for me didn’t experience that. I think the app is best to use when you really need a lst minute hotel and only when it’s super last minute does it seem to be a good option.
Easy peasy
by lechefpaul on 2019/02/17 16:19
Love how quick this works
Fast, easy, and a great deal!
by Littlettellem on 2019/02/17 16:13
Huge fan.
This site is a scam!
by Caseofbase on 2019/02/16 19:26
Overbooks rooms. Terrible customer service. Will never use again!
Near Perfect
by Jen_1n on 2019/02/16 18:30
I’ve had pretty great places through HT. I’d take off just half a star if I could because only once did I book a hotel based on the app stating it was dog friendly, only to find that it wasn’t. After an hour on the phone with the hotel and HT, we were refunded (thankfully!). Still have loved HT!! And just booked another 4-star hotel!
Great app.
by jbbress on 2019/02/16 18:17
Favorite booking app. Period.
Great customer service
by SierryC on 2019/02/16 17:54
I am very satisfied with the customer service that was provided to me. The hotel I was staying in hot water was not working and Hotel tonight was able to have my room refunded for the remaining nights with in a short time frame.
Great App
by nyhcog on 2019/02/16 16:09
I always use this app while traveling for work or pleasure. Easy to use and it offers great deals. Definetly recommend it!!
Easy, accurate, honest about ALL fees
by razzmatazz2004 on 2019/02/16 14:53
Thank you!
Poor experience right from the start
by Dangerousdodo on 2019/02/16 14:09
Downloaded the app. Found the hotel. Entered in the required information and then received a notification that there was a problem with my account and needed to call in. Was told that I needed to write an email requesting that they unlock my account and it would take some time to unlock. Needless to say I lost the hotel that I was trying to book and wasted an hour screwing around with this ridiculous company.
Place, Now? Yes!
by Alan la West on 2019/02/16 06:26
Rock ‘n Roll
My favorite hotel booking app.
by ChuckDeeez on 2019/02/16 06:23
I love using Hotels tonight.
Customer support resolved issue!
by Bhmal on 2019/02/16 06:10
Had an issue with a booking because hotel would not honor price. Got issue resolved the customer service.
Very convenient
by Mandiito on 2019/02/16 02:22
Great app to look for hotels at last minute! Great deals if you reserve ahead of time! I recommend this app to anyone
Beware!!!!
by GfyUber on 2019/02/15 23:53
HORRIBLE. This app does not even function properly. They also locked my account for now reason. Told me to call them. Then the agent told me to email. Uhm no. It’s called hotel tonight NOT HOTE I HAVE ALL THE TIME IN THE WORLD. Delete.
Wrong city in title
by Lisa_inSF on 2019/02/15 22:53
Just wasted $150 because the title said Auburn but the hotel was actually in a totally different city (Folsom)
Great service
by Hester79 on 2019/02/15 19:20
I had a issue with a new card and email. And the were able to fix the issue.. and the prices are great
Hard to please but pleasantly satisfied.
by Abuzz663311 on 2019/02/15 16:49
I usually book straight with the hotel website to avoid complications and typically they give me a discount but even their discount doesn’t compare to the great rates that this app has. Just booked a luxury hotel, typically about $200 a night for $120!!! It’s easy to use too and straight forward. No hidden fees(besides taxes obvi). But you should always read the parking situation for any hotel you stay in. Last time SELF parking cost us $38 a night. Yikes! Not hotel tonight’s fault or the hotels... I just didn’t read carefully. Happy travels ya’ll!!!!
Incredibly frustrating
by wwwwwhsr on 2019/02/15 16:42
The platform is incredibly frustrating especially when you are using it while travelling. If you travel and put in a different SIM card into your phone, or if your phone number attached and locations don’t match, it flags your account and locks it. You have to email them to get it unlocked( which takes often several days) or call them. It registers your phone so you can’t even create a new account. This defeats the whole purpose of hotel “tonight”. What’s worse is that when you call their support line, they tell you that this issue can only be solved via email support and that they cannot help you.
Easy! Great price
by Patsybcomedy on 2019/02/15 16:36
Able to get booked and paid for using the app! Love it!
Fun to search, Always comes through
by Mollywollywasabear on 2019/02/15 06:07
It is fun to look on hotels tonight. Great app. I have never gone wrong with a room I've booked using HT
Been using this since Day 1!
by Boy Genius (of Lab fame) on 2019/02/15 04:15
Love love love. Only way to book a hotel, either last minute or weeks in advance.
Hotels
by cantex80 on 2019/02/14 22:10
This app is a very helpful and convenient tool for anyone. Easy to use as well.
Easy-breezy!
by mizzuzhanik on 2019/02/14 02:04
This app is such a great to to help me book hotels at a drop of a dime. Great deals too.
Easy
by d.puskas. on 2019/02/13 23:13
It’s so easy and the rates and great.
Great App.
by Ronnie Love 2 Ride on 2019/02/13 13:24
I love the app Getting great deals with excellent prices
Beware. You get what you pay for....
by LIWVNYRI on 2019/02/13 00:27
So typically I don’t rate these apps however I felt like I wanted to let other business travelers know of my experience with Hotel Tonight. Pros you definitely get cheap rates. App works well. Cons you get zero support from their “customer service” and chat. Seems like a robot canned responses. On two occasions now due to weather incidents with flights I was still charged for the night stays that I didn’t arrive at the hotel due to having canceled flights. After speaking to customer service via chat and also the hotels manger I was put in between a battle that discuss the issues around how hotels tonight was “legally obligated” to charge for missed room due to the low rates proved. )Really? Legally obligated? I assume by the hotel government body). And the hotel who said of course they always reimburse you for weather however they are still charging hotels tonight the fee that we normally charge for the booking which is a normal services fee to book our hotel rooms. Long story short, neither was willing to give me my money back even though I’ve stayed multiple nights at the hotel after missing the first night due to cancelled flight. Seems like it would be a great service for people who are A.) Standed and need a hotel that specific night or B.) Looking to get out of the house after being in a fight with their spouse or C.) Looking for an immediate place to stay after being kicked out of House for a reason (flood, etc.). Overall service doesn’t meet the demands or needs of a business traveler. Use Airbnb much better service and better selection and even cheaper prices.
Best App!
by cleoabby on 2019/02/12 15:46
Best App! Always find great deals on the hotels they offer ...the hotels in the NY City area are awesome ! Never disappointed!
Info is not always clear
by dots for now on 2019/02/12 02:24
Information is not always clear. If hotels have a resort fee that is really part of the price when I am looking at prices and should be better regulated. I just had one hotel that said not all rooms are smoke-free but when I called the hotel, I found out they are all smoke free.
Not bad, but...
by Never review. on 2019/02/12 00:40
They don’t always tell you about the idiosyncrasies of their hotel partners. Example: imagine my surprise when my 150/ night room also had a mandatory $35/night f&b tab...you can’t find out about these surprises until after you’ve booked.
Best hotel booking site ever!
by Dulebox on 2019/02/12 00:36
I have been traveling for over 30 years. This is by far best hotel site Thank you again
In a pinch on the road...
by Houston Brad on 2019/02/11 21:57
Hotel Tonight app made it easy and saved more than I could have imagined...159 for a $400-$500 room! Awesome!!
Best app
by cv dave 77 on 2019/02/11 19:30
Couldn’t be without it
Cheats!
by FooMan NYC on 2019/02/11 00:47
Looked for a hotel room at 11pm and booked. Instead of TONIGHT as the name of the app suggests, it booked me for the following night. Even though I caught the error pretty quickly they wouldn’t amend my booking. Ended up having to pay for two nights at the same hotel. I won’t use their service again.
Great app.
by Pako1990 on 2019/02/10 23:58
Great app. Always has good deals!!
Easiest Booking Ever
by Jason O. Bishop on 2019/02/10 23:14
Loved It!!!
Great discounts
by mr. babels on 2019/02/10 16:29
Great discounts and easy to use app got the hotel I wanted way cheaper then any other site
The Buckingham hotel
by Detroit visitor on 2019/02/10 16:07
Absolutely a beautiful place to stay
Lots hidden fees
by Nemo Jin on 2019/02/10 03:56
Paid more hidden fees at hotel than booking and had absolute no ideas
Excellent find
by rjstoffel on 2019/02/10 02:45
Knowing SF I was skeptical due to the location but found I did not know SF as much as I thought. Area is changing but still not a place to be wandering at night. Hotel is beautifully done. Rooms tasteful and updated. Clean and a great place to stay. Never did find the supposed ice machine on floor 2 as signs indicated but, if that was as bad as it got, I am just fine.
Beware! Money taken with no room provided!
by MarkNauf on 2019/02/09 10:09
Tonight I was charged for a room and got a confirmation from HotelTonight, however the hotel did not receive the reservation. I discovered this when I arrived to the hotel lobby around midnight. I was held in the lobby for two hours while HotelTonight tried to figure this out with the hotel. Nothing was ever resolved and the hotel finally gave us a room that will need to be paid in the morning after we speak to the manager. I called HotelTonight to get a refund on the room to pay the hotel in the morning but they refuse. The best they can offer for all the trouble is a $15 off my next hotel. Be careful before giving this app your money. They are more than happy to take it and not return it even if you don’t get the room you paid for!
Well Played!
by Laser-lobster on 2019/02/09 01:12
Great Staff! Always friendly!
App is Great, Info is Misleading
by drinkjuiceshelb on 2019/02/08 18:43
The app is cosmetically awesome and works great. But, be careful with the information. I book hotels about 1-2 times a week and notice that their “regular prices” for hotels change A LOT to make it seem like you are getting a good deal (this might be the hotel fluctuated prices). For example, a room at a Westin could cost $200 with a Hotel Tonight discount down to $120. But another night the hotel could be regular $130 and the Hotel Tonight price down to $120. The Loyalty levels are great. Overall, the big problem might just be the hotel and their prices. Word of advice for the service : highlight more amenities like roll-in showers, different types of on-site gyms, etc.
Dluxu at its BEST
by DLUXU on 2019/02/08 13:31
The Dluxu Lifestyle is frugal yet luxurious and nothing less than GREAT Service! This site is PERFECT for Dlucu Pros! #StampD2k19 #MsD
Horrible
by Travelertoandfro on 2019/02/07 21:19
I had the worst experience with this app. Between the app and the hotel I was double charged. Hotel Tonight verified I was overcharged, and instructed me I had to be the one to email the hotel and get my money back. That was 5 months ago and between numerous emails, phone calls, and a huge hassle I STILL do not have my money back from being charged twice. What a terrible business and customer service.
Awesome
by Vyster on 2019/02/07 18:38
Awesome app for cheap hotel deals at great hotels
So easy to get away
by Dee Light on 2019/02/07 17:39
This app rules. It’s so easy to navigate & book. Also the hotels that participate are always an awesome selection.
Pricing is not cheaper
by M. Le on 2019/02/07 04:21
The app is kind of a scam. It’s convenient to browse and book through the app, but the prices are not cheaper than booking directly through the hotel. I booked a same day Brooklyn hotel and was charged more than the room rate that day directly thru the hotel. Better off booking through other sites or the hotel itself, worth shopping around.
Misleading Pricing
by DRHawk07 on 2019/02/07 04:15
I won’t use this app again. They blatantly leave off expensive fees such as resort fees to lower the price of their advertised offer. They then email you the information after purchase in your confirmation email
Horrible customer service.
by Lakersfan1988 on 2019/02/07 03:18
After 5 mins after booking. I wasn’t able to cancel. Customer service rep was un responsive.
Hotel tonight
by the duke of vanintio on 2019/02/06 21:45
Seamless transaction, no issues, great rate, nuff said.
Great Prices
by trinatrips13 on 2019/02/06 08:44
Love the Prices
Screwed up big-time tonight
by FAM-Ca on 2019/02/06 08:21
I am not happy I just booked two nights in LA with you I came in. I told you the plan of the desk was incompetent and the hotel was not as advertised it was a perfect opportunity to get a refund and let me out of here in time level 31 loyal to you guys. Tonight at midnight sleepy. Don’t deserve this.
Need to be able to book multiple rooms at once
by healthybees on 2019/02/06 05:18
It would be much better if I could book two -3 rooms at once instead of booking one room at a time. This is a reason I don’t use the app more
Fantastic!!
by Trumpe 1 on 2019/02/05 19:16
Thank you for finding great deals for me😉🌹💃🏽
Very Helpful For Regular Traveling
by Teebeeaarrssppuull on 2019/02/05 17:49
I’m a traveling musician and I find this app extremely helpful. It streamlines the hotel search process and allows me to find the best deal available in seconds. Highly recommend it for anyone who travels regularly.
Not 100 percent convinced
by Arijanatheapparatus on 2019/02/05 06:21
I kind of feel like you’re giving me the same vibe that airlines used to when they’d throw down hidden fees...prices always seem like you’re saving 30 dollars on the room but you’re gonna have to get charged 30 for taxes and 30 for our hotel fee and so how am I crushing it????
Always check
by Grma Davis on 2019/02/04 01:12
I always check Hotel Tonight for specials. They do not always win, but sometimes you can really score.
Hyatt
by Kingderb on 2019/02/03 17:32
Beautiful room. Huge TV!
Wunderbar
by _Royale With Cheese_ on 2019/02/03 09:26
Wonderful app that works all over the world. I used it to book hotels in Southern California and was pleasantly surprised that the company even covers Moscow. They always offer special deals and discounts to those who book with them often. I recommend this app! Thank you Hotels Tonight
Love it
by latinheat54 on 2019/02/03 01:31
❤️❤️❤️❤️❤️❤️❤️❤️
App
by bernielomax69 on 2019/02/02 15:48
Best app by far. Better than kayak, all the Expedia brands, etc.
Great last minute deal
by dfa carter on 2019/02/02 14:23
Thanks to the ringer for the recommendation
Some surprises aren’t nice...
by h;lkjewqro on 2019/02/02 06:44
I used Hotel Tonight twice and liked it, but the third time the hotel I booked hit me with an extra fee when I arrived to check in. I complained to HT, but they said it was my fault, because the fee was included in the fine print if I had taken the time to read everything. I don’t remember seeing the notice for the extra “fee”. You’d think the price HT quotes would be the final, actual price, and I’m disappointed the actual price was almost 150% of the quoted price. Seems like a bait and switch gimmick to sell something under false pretenses.
Upcharges
by JP tree on 2019/02/02 04:21
Be prepared to spend hundreds of American dollars in fees and up charges when you check in to your hotel
Nice app
by educator mb on 2019/02/01 18:19
These hotels look amazing! I’ve driven past them so many times and now I get to stay there. I can’t wait!!
Always great deal.
by Gee$plash7 on 2019/02/01 17:25
Love the app!!! A++++++
Lies
by Gingerjoo on 2019/02/01 16:34
I hit level three perks and hotels are now the same or more expensive than google search by date. Don’t waste your money.
It’s a dream!
by Pagosa Gal on 2019/01/31 20:21
Making reservations and getting a good deal in the process has never been easier. I am enjoying this app - so far it is “2for2” Thanks!
Best last minute hotel booking app
by NE Biz Travlr 1 on 2019/01/31 19:24
always my go to app same day hotel bookings. 20% lower than other travel apps for short notice bookings.
Great for on the go Business Travelers
by sisu runner on 2019/01/31 12:17
Hotel Tonight constantly surprises me as a go to spot to find fantastic hotels at good prices. Using it while traveling on the road for business has been great
Awesome Selection-Great last minute prices
by pskic on 2019/01/31 01:26
Love this App🙌 very convenient as well as great deals-especially last minute
Hell Yah!
by JamiebyJohn on 2019/01/30 16:21
This site is the bombdiggity! Awesome hotels for crazy low prices. Love ❤️
Better than booking.com
by Dr. David R on 2019/01/30 04:21
Hotel tonight is the only app I have used to actually book a room. I have others downloaded but have not actually used them
Best app for hotels
by Wesleypipez on 2019/01/30 04:13
Amazing discounts at awesome hotels*
Adventures
by old flygirl on 2019/01/30 04:00
The hotel I stayed in Scotland still makes me smile. The Boston one on the pier was amazing! Thanks for the memories!!
Best app of all time.
by dom newell on 2019/01/30 01:33
Literally the best app of all time. Has saved me countless stress and money cant say enough. Thank you hotels tonight!
They always come through!!!
by doubleupdo on 2019/01/30 01:17
I LOVE hotel tonight. Booking made simple & easy! AND they’re ALWAYS cheaper than the other sites!!!
Great!
by 12345623AJ on 2019/01/29 21:26
I love this app! Saves the wild goose chase looking for a suitable hotel last minute! The hotel photos are great but also really helpful to read the reviews and see the real iPhone photos which are typically just as legit as the photos on here! All hotels I’ve seen have been trendy and fun places, great deals!
Last minute deals
by Alwellbrie on 2019/01/29 17:16
Good place for last minute bargains but there is risk that you won’t know where you will stay until the last minute
Perfect
by Cristomadrid on 2019/01/29 10:45
I love this app
Late booking in Disney
by ToyToi on 2019/01/29 03:29
Needed something close to Disney with amenities to fit a few friends. Hotel Tonight was perfect with the advance feature. Booked a resort 10 minutes away, one week out!
Great Place- Anything Easier than Hotel Tonight?
by Lankashim1962 on 2019/01/29 02:23
Shane at the front desk is amazing! Hotel is a perfect place. Located next to everything! Big Fan! I will be back!
Simple, Perfect!
by videouserplus on 2019/01/28 21:09
Easy. Convenient. Awesome
Helpful
by imreallyamermaid123 on 2019/01/28 15:05
Luis was super helpful and kind...I had to find a hotel last minute because of a snow storm and he did everything he could to help with my rate. Thank you!
Great App!
by Bentley jr on 2019/01/27 18:17
Great app, definitely works wonders for last minute bookings
Be careful
by SOSABOS on 2019/01/27 17:42
Make sure to check for extra fees. Make sure you realize Hotel Tonight thinks 2 people can comfortably sleep in a double.
Wallingford ct Hilton
by reverecourt on 2019/01/27 16:45
Price tonight
Customer service was awesome
by Mel121313 on 2019/01/27 06:26
Had to call the customer service line they answered very quick you can understand them and he resolved my issue like a pro!
Great and easy!
by Spidey4110 on 2019/01/27 03:20
Have used this multiple times and have loved it!!!!
Cccatch1
by Cccatch1 on 2019/01/27 01:57
Fast quick and easy
Poor service and fake deals
by willbis on 2019/01/26 18:56
Tried to purchase the daily drop and was prevented from signing in until the offer had expired. Dirty tricks? Bait and switch? Scam.
Love Hotel Tonight... never a problem, always can be counted on to be the best booking site !!!
by YvonneCapeCod on 2019/01/26 17:24
I love this app, HotelTonite. In all the times I’ve used it, I’ve never encountered a problem and it always has the best rates with the best hotels Keep Up the good work !!
Love it !
by acmgil on 2019/01/26 00:12
I’m self employed and I have to go to random places at the last minute and hotel tonight Always seem to have the right room at the right price in the right location .
Hotel tonight app
by Just Blaze 01420 on 2019/01/25 20:17
Definitely always have a good experience here I’m able to look at good deals look at reviews and find out where would I like to spend the night at you definitely get more for your buck
Great customer service!
by whetahsj on 2019/01/25 03:49
Extremely Helpful!
Never found a reasonable hotel rate with this app!
by Diane jn CO on 2019/01/25 03:40
I downloaded this app a couple of years ago and tried it for hotels in the Colorado mountains in Winter. I now remember why I deleted the app! Perhaps it’s just a challenging/ fully booked market, but I never once found a decent hotel rate on a weekend night in winter in the mountains!! The same is holding true this year! Disappointing!
Thanks
by 'bent biker on 2019/01/25 03:31
It’s fast convenient and no surprises. Taking the stress away from last minute travel. Thanks
Bed down
by nzmotorsports on 2019/01/25 01:44
Pretty please
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
App is great. Customer service is non-existent
by Yoga4MenCharleston on 2018/06/18 00:47
So the app is great. It’s quick and easy to use, and it LOOKS like you’re getting great deals, so at first it seems perfect... but then you find out that the “retail prices” that they “deeply discount” are often just made up inflated numbers to make it look like it’s on sale. Who has time to double check if the whole reason for using the app is for speed. So there is little faith in the discount. Second, if you have a problem, they really are not eager to help you fix it. I was told that the photos provided are “not a guarantee of what you will get in the room” outside of a room that fits two adults with a private bathroom. Um, what? The room I chose showed pictures of a room complete with fridge and microwave. Neither were supplied because of this “no guarantee” policy. Also, the hotel... wait... MOTEL... that I stayed at had simply staged the rooms with some fresh paint and goos camera angles to cover for the fact that it was just an old La Quinta motor lodge, and not actually a nice hotel. I was basically told that there “was nothing they could do” about the fact I was completely misled about the state of the room, and the fact that I could have walked in off the street and gotten the exact same price directly in the hotel lobby with no pre-booking. This app cannot be trusted when it comes to anything less than the “luxe” hotels they list. If you’re going for a “solid” or “basic” listing, you are rolling the dice.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Using for 5 years now and love it
by Paintballer 29 on 2018/09/30 16:22
I Love this app it works almost all around the globe! Ive used it across the US including Hawaii. I’ve used it in Paris, Frankfurt Germany, Amsterdam, London, Brighton England, Kyoto Japan. And many other places. It’s quick and easy and the more you use it the better the discount you get. Yes if you have time to really search the Internet you might find a cheaper rate. However the purpose of this app is to find a room fast and now at a reasonable rate and it does just that. To those of you complaining about a hotel giving your room away, I’ve had that happen to me as well but it was no fault of the app. The app booked my room as it was supposed to then I failed to get to the hotel within the hotels time frame for check in. If your going to arrive late you should take responsibility to call and let them know. Any times that this has happened to me Hotel Tonight has helped me find another hotel, refunded me, and given me a credit for something that’s ultimately my own fault. I can’t see how they could offer better customer support. I continue to use this app for all my bookings. My only wish is that they offer hotels in the Philippines...
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Not always fair
by Lolofosh on 2019/01/12 04:36
This company is hit or miss. I have actually walked away from a hotel and was refused my money back because there are no refunds no exceptions. the hotel looked like it was on the middle of death row and was under major construction with tarps and tents covering it. I was traveling alone (female) and felt so unsafe. The pictures posted on this site are often misleading. The areas which the hotels are located are not well explained for those not familiar with the area. I understand this app is for last minute stays, but I’m not desperate, I’m just searching for a fair rate. On the other hand I have had about 3 stays that were very nice, however those places are no longer offered through the app. I’ve used this site about 20 times and I would say have had 3 good stays out of 20. If you just need a bed I guess this is the app to use. If your looking for R&R, with some nice amenities, don’t book through this app. The savings aren’t all that great to begin with. Spend the additional money and plan a little better for a quality night away from home.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Luna
by jow blow 137 on 2018/12/19 23:17
I had an horrific experience with this site and I don’t even know how or where to begin... that was until I spoke with one of the senior officials named Luna whom was a tremendous asset! He not only helped receive the necessary compensation for the debacle the had taken place the previous night, he helped me find a room close to where I needed to be the following day and saw it all the way through until the end of the check-in to insure that I was well taken care of and well on my way to my new job and did so with courteousness, professionalism and helpfulness unprecedented. I am grateful for Mr. Luna and all the help I received at Hotels Tonight. I suggest and request this site to anyone and everyone looking for a great deal and an easy booking - 5 STARS AND 2 thumbs up 👍👍
Sleek design, but poor CRM
by Grandpuhbah on 2018/04/22 13:48
These guys seem to be more focused on the hotel partner acquisition side of the business than the customer care side. Getting a resolution to even the most basic questions can be a nightmare, and they have little ability to positively affect your stay other than in the room rates they’ve negotiated. They should stick with that, and maybe stop trying to do more than offer discounted rooms. The HT Pros thing is a gimmick without any teeth, and as a lvl 8 member perk person, I can say that they’ve not delivered on their promised rewards (you get a voucher for money off once you hit each level, but at lvl 8, I’ve never received a thing, and customer service starts off well with lots of promises but no follow up). I used to book a lot more with this app, but now I check the hotels’ AAA rates and the rates at HT Tonight, and just take whatever is cheaper...it’s about 50/50, so make sure to shop around.
Great app, great deals, customer service? Not so great.
by rrh269 on 2018/08/19 04:49
I love the app and getting last minute deals. It works great for that. I do highly recommend it. Now if something goes wrong or you have a question for them, I’m lukewarm on their sincerity if they help you or not. I get the impression they think hey it’s an app. I don’t have to interact with these people and I suspect they hire some folks on the lower end who on paper work in customer service and yet have no clue what it means. And whomever owns HT seems ok with that. Fortunately I’ve not been stranded like many here so my issues were minor. So I recommend giving it a try I think you will have fun. If I’m booking for an important event like a wedding, I use traditional methods with major brands that have capacity to help should a hiccup occur. So be smart on how to use this.
So helpful for road trips
by tessayessa on 2017/10/17 04:32
I’ve used hotel tonight on three cross-country road trips and it’s honestly made traveling so much easier. I can drive until I start to get tired and book a hotel without having to map everything out ahead of time. The rates are really good and get better the more you use the app (also if you wait till after 10 pm hotels will try to get rid of rooms and bump the rates even lower). Best part is the reviews - I feel safe knowing what to expect in a hotel before I arrive. The only time I haven’t used hotel tonight on these past three four day trips from coast to coast, I ended up staying in a seedy hotel that was more expensive than the nice ones through the app. Definitely recommend!
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
An absolute nightmare!
by Discoxdolly on 2018/11/02 21:56
Booked a room through the app for what seemed like a great rate for the hotel we were staying at. Was charged immediately after booking, but received no confirmation number.. called their customer service and they couldn’t give me one, they kept giving me their reservation number which doesn’t work on the hotel’s system. I felt pretty uneasy about the whole ordeal so I called the hotel directly and tried to confirm my stay with the name, they had no reservation for us. I called HT back and was told that they had faxed my booking info to the hotel “about 10 times already” but if I had trouble when we showed up to call them and I would receive a credit on the acct but no refund because it’s against their policy... are you kidding me?! Why couldn’t they just confirm my stay now? Why wait til we were left stranded to “take care of us” by giving us credit. Just an awful experience all the way around.
BEWARE
by ?!?!?)) on 2018/06/26 22:40
I booked a hotel through them and as I was going to my hotel the customer service called me and said they had over booked and the hotel room was no longer available. What! I already had paid and there are no returns on your money. They said we will give you a credit instead. I had to scramble to find a hotel and ended up getting a smokers room when I am not a smoker because all of the hotels in the area were booked. Fast forward to today, I try to use the credit they gave me because it has an expiration date and the app is not user friendly. I accidentally book a hotel because it is so had to use the credit and I call customer service and they say sorry you already booked there is nothing we can do. Really you took my money, gave it an expiration date then can’t apply it to the booking. Poor customer service and they will cancel your hotel and not give you back your money. Beware.
Avoid this app
by gueheirh on 2018/06/09 17:39
Very unsatisfied with customer service. I used this app a couple of weekends ago to book a luxury hotel and spa getaway for me and my girlfriend based on the information this site provided such as an onsite restaurant and different spa services. When I got to the hotel, the restaurant was closed and wouldn’t open till later that week and all spa services were either sold out or not available. The luxury room was no bigger than an office cubicle with a bathroom just bigger than a porta potty. Needless to say, we left and wanted a refund. Hotel tonight told us we had to get refunded from the hotel and the hotel told us where we booked through hotel tonight, we needed to get the refund from them. The lack of understanding and customer service from Hotel Tonight as well as their non-caring attitude is why I’m leaving this one star review. The only reason why I’m not leaving anything worse is because there is no option for that.
Absolutely will never use this again...
by Sarakins16 on 2018/08/29 00:09
After confirming with all of the information given to me by Hotel Tonight (correct hotel, address, nights staying, room type), as well as booking 3 days in advance, the hotel had absolutely NO reservation, meaning I drove several hours to an out of the way hotel only to fond our that my money I spent toward this was now gone, and for nothing. I called SEVERAL times and was placed on hold, given promises for an attempt at a resolution, they NEVER resolved the matter. I was told time and time again various excuses like “our system is down, we are rebooting it, call back tomorrow”, then it was “I have to ask my supervisor but my shifts ending call tomorrow”, and also “it will take a few days to see what we can do, we called the hotel to confirm you’re right but it’s out of my hands, we’ll call you when it’s resolved”. A ridiculously untrustworthy company, I will never use them again.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Inflexible policy
by Barriston on 2017/11/30 20:44
The allure of hotel tonight is great! Offering hotels at lower rates based on inventory. Unfortunately, I clicked on a hotel that I believe was near my house, and when I finished my purchase I discovered that I had unfortunately purchased a different hotel. This is my first time using this app, and I do believe it must have been a glitch. I called the customer service who was polite and friendly, to see see if they could give me an exception, but were unable to do so. The room is for a guest at my house, and it caused him to have to stay 2 miles away from my house, Rather than down the street. I really think that hotel tonight should have more flexibility in their process for first-time users, it was very frustrating that my guest had to travel, and hotel today was very inflexible and unhelpful with their policies. The experience just left a bad taste in my mouth, and I just don’t plan on using them again in the future.
Problems with hotels rarely solved , $1 away from next level after same day deal popped on
by cinnamongirl11 on 2019/01/11 18:19
So I have e been using hotel tonight but frankly it’s always s gamble when I check in. The hotels know you are getting s good deal and have given me the standard room which was ok but the next time they put you in a nonstandard so it’s always guess work in the Marin county - Sonoma county The hotels are rarely clear about what room you get each visit so it’s basically scraps if you ask to pay for upgrade. I was dismissed basically by front desk in sonoma. Just lead to the unruly manager to Keep tabs since my first visit and unpleasantness on Christmas! I’m one dollar away from using it tonight after using sale day deal. Why not lower my sale day deal so I can get my tier up ??? Now I need to book another $100 to level 3 from $1 away ? Difficult to edit reviews too.
Thought I found a deal
by A1116688 on 2018/02/11 13:57
I was searching for a room in Tahoe on a Tuesday evening. I reserved one with HT, which at the time was cheaper. I went on the hotel website a day later, and found that the resort fee is much cheaper during the week. I reached out to HT, asked for a price match and they refused. The customer service rep states there’s no other pricing on the direct hotel website, which was a lie. I walked her step by step to get to the pricing I was able to find. I didn’t like that she essentially lied to me. When I caught her in the lie, she said that HT had to stay competitive with rates. Whatever the case, I’m hoping that 1) I don’t have any issues with my reservation and 2) they improve their customer service. From now on, I’m just going to wait until day of before booking a hotel. This place makes you think it’s a deal, but it really isn’t.
Best Deals at 4 & 5 Star Hotels!!
by Southunit on 2018/01/07 06:03
I used this app a few weeks ago while in Clearwater, Florida on vacation. At the last minute my friend and I decided we wanted to stay in a hotel on the beach. I downloaded several of the other popular apps for hotel rooms but none could even come close to the deal offered on HotelTonight!! We stayed at a highly rated resort that had all of my requested amenities(except no masseuse on site). Even better the front desk employee was absolutely wonderful and very accommodating. I will definitely continue to use this app and already making plans to stay at same resort!! Thanks for making a great vacation even better.
Overbooking (Limited Customer service support)
by JudgeBrown87 on 2018/05/21 16:05
Booked a hotel a couple of nights ago through HotelTonight App. Received confirmation, but when I arrived at the hotel it was full and they didn’t have a reservation on file for me. I ended up having to sleep in my vehicle after a long day of travel. After complaining about the inconvenience I am still waiting on my $190 refund, which is going to take 3-5 business days, and a courtesy credit. Considering the app is supposed to be designed to give you the best deals last minute, I am surprised that they are only willing to do a $35 credit for a mistake they clearly made. The credit won’t get me a night at a trash hotel let alone a decent one. I will never use HotelTonight again after using my credit. My advice would be to call the hotel directly to insure they have available rooms before booking through the app.
Re “Tracyamo81”’s comments....
by lilyhazel on 2018/04/22 20:00
The previous reviewer mentioned that she looked into room “A”, moved on to check out other possibilities & after a couple of minutes returned to room “A” only to find the price had increased. She questioned if this was merely a coincidence. I do know some airlines use this underhanded practice on their websites (increasing the fares on routes that you’ve pulled up, get out of then go back into) so I’d bet that it’s common practice on most of these booking sites. The recommendation is, if you see a great price on something you know you want, purchase it then or it’ll probably go up since “they” know your interested. Additionally, always, always, always, confirm your booking directly before you go to make sure they have your reservation & it’s correct. I would’ve been stuck in NYC with 4 people in a fully booked hotel in a room with only 1 full sized bed, if I hadn’t.
Do not use the book ahead feature!!
by reneeindallas on 2018/03/15 18:28
I’ve been using this app for a couple years and have told so many people about it. HT just came out with the feature to book up to 100 days in advance. Unless you REALLY need the peace of mind staying in a specific hotel and are willing to pay hundreds more go ahead but if you want to save $$ WAIT!! Also don’t be lured by the “one room left” because most likely they’ll get more rooms from the hotel. I booked a room about 3 weeks ago. The app said “1 room left” and I snagged it. The next day I was in the app again and guess what!?! More rooms! And now it was $100 leas. In 2 days we are staying in the hotel and guess what....more rooms again and now it’s $300 less!! I’ve called before to see if they’d even give us a $25 “good will” credit to apply towards future bookings and the customer service was very rude and all they said was its company policy as it states in the app - no refunds!! And they did nothing. Unless it’s last minute I’ll book somewhere else that has a refundable rate.
Good when it works, terrible when it doesn’t.
by jimblin on 2018/07/07 04:09
Have used HT half a dozen times over the last couple years. It’s convenient and the prices are comparable to the big booking sites which have more recently implemented last-minute pricing. Last night however I arrived at the hotel I’d booked to be told that they were sold out and that they’d called HT. HT chat-based help is almost certainly one of those awful AIs that sends comforting platitudes but kept me waiting for 10 minutes before even attempting to verify the problem (I actually heard them calling the hotel because I was sitting at the front desk.) They then started to try to address the fact that they’d stranded me without a room by offering me a “credit” and a $35 coupon for a future purchase. No bueno. The quality of an app is tested when there’s a problem, and HT failed that test miserably last night.
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