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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Accuracy
by Jason Arthur 26720 on 2021/04/18 01:24
There are often “resort fees” added to the cost. So based on the scroll you think it’s $250/night (and we all know about taxes...). But then you go to “total” and think ok... $280. Good deal. But Often In little tiny letters at the bottom lurks the $45 “resort fee” charged by hotel. So actually total cost is $325! The only way to find out if there is a resort fee is to click several screens into each individual hotel, which makes the search far less efficient. Hotels Tonight is a good site and many good deals. They will tell you that the resort fee is the hotel, not them. But from my end, regardless of which entirety is the source for the charge, in the end the consumer ends up paying the higher total. HT is good site but would be nice if a bit more forthcoming that xx hotel ALSO charges resort fee. Eg consumer friendly rather than not initially mentioning fee on behalf of the hotels.
Gets the job done
by CheefCole on 2021/04/17 20:43
Good app only one bad experience it was hard to get anyone on customer service but they took care of it with a credit not a refund
Needs to be updated.
by Tonidatygaa on 2021/04/17 16:36
A lot of the amenities at majority of the hotels i have stayed at are not correct or not in service. There needs to be a way to notify people that when booking rooms. I cant tell you how many times i have book hotels because of hot tubs, indoor pools, onsite restaurants, and onsite “entertainment” that’s either no longer there, or not in service. And kinda ruins majority of the plans made. Plus A LOT of the hotels charge extra fees thats not stayed when booking until you get there and once you start the checkin there is no refund.
App does not load
by level 2? cheated on 2021/04/17 08:51
Ever since I reached level 2 finally (!) after so many stays over the past year, the app no longer loads on my phone. Every time I open it, it says hang tight with the level 2 , my name and the logo. I have tried deleting and reinstalling many times, but nothing - it’s a shame as I spent so much time working towards perks and can’t even access the app. Please fix this issue or refund me for everything after my very first stay using the app - to not book through the app results in hire prices through Expedia etc almost always. This is strange and unfair.
Your confirmed reservation may not exist
by wirelessbob28 on 2021/04/14 19:33
Booked a reservation for a hotel at JFK. My room was confirmed by Rooms Tonight. After attempting to check in at the Hilton, we were told that no reservation exists! This after the hassle of an international flight, taking a bus and shuttle to the hotel etc. I eventually got my room payment refunded but there was no real attempt made to solve the problem so I had to find a place myself to book, get there, etc. I used this service in the past with success. I wouldn’t trust it now. You could be left high and dry with no room.
worst room
by ALguitarboy on 2021/04/14 04:21
Will always give you the worst room. Put us in a different hotel one time. Will never use app again.
hotels treat you as second class citizen
by windicityp05 on 2021/04/13 02:35
I booked a hotel in Breck Co through this app. Ive been going to Breck for 10 years using other sites. First time ever I was treated as a second class citizen because I booked thorough this app. Customer service did nothing when contacted. Good luck but I rather trust other more established services.
I’m very happy with this app!!!
by RickVtime on 2021/04/12 15:15
Great app to book a room on the go and great when it comes to reporting on confirmation and email to your choice of places were you book from and great prices
Best Last Minute Hotel App
by mandables on 2021/04/12 13:06
Trust me HT is much more reliable than Hopper or the Hotels.com app.
Amazing, won’t use any other site!!
by Kikikikikz on 2021/04/11 04:17
The best
Unbelievable scam
by Hcl9y0116 on 2021/04/10 11:55
Multiple multiple times this app has “booked” me a room only to show up at the hotel to be told that they had none available. AND THEN NEVER TO BE REFUNDED! Scam avoid at all costs
Love
by Smartcookie530 on 2021/04/10 00:07
So easy to use and the reviews hold true to the places!
Best options
by edgvdz on 2021/04/09 19:53
Hotels tonight provides the best options for hotels. From location to amenities and much moee. Highly recommend to friends for booking last minute trips. Super easy to use and love all rhr details it provides on the different hotels
Great!
by Heiifoowbbdi on 2021/04/09 15:19
I love how easy it is to book hotels through the sight!
Best Deals
by O'B1kenobe on 2021/04/08 14:12
We always end up booking through here after wasting time searching through other online sites.
Terrible experience
by MJW0679 on 2021/04/08 09:06
Showed up to our hotel which we had booked 4 days previously and they had no record of our reservation because hotel tonight failed to send them our reservation. If you’re going to have a service like this you should probably make sure it actually works.
Use it for all of our weekend trips
by Ms.HayHay on 2021/04/07 18:19
Absolutely love this app! We have used this for multiple trips and have never been disappointed. Super easy to use and always get good deals.
Unbelievable greatest app ever
by habib wani on 2021/04/07 16:54
Greatest price ever you can find at the hotel tonight
Hotel Tonight
by Djette81 on 2021/04/06 22:27
This app is great for when plans change and my family needs a clean and lower priced place to stay. Fae from customer service is amazingly helpful and deserves a raise!!!! Thank you so much!
Best App
by ehmands on 2021/04/06 20:33
The best last minute hotel app!
Unacceptable policies
by Ro Ro 262 on 2021/04/05 21:22
Made a mistake on dates with a booking. 5 year level 10 customer. No refund. No date switch. H.T. Is charging me for a 3 night stay in Sonoma county. Obviously they have no interest whatsoever in retaining a loyal customer.
Profiles
by a nickname is dumb on 2021/04/05 15:43
Not all hotel profiles are updates on the site. Buyer beware.
GREAT!!!!
by Djpaullee on 2021/04/04 23:35
Great app best prices
Love this app
by Christin K on 2021/04/04 19:49
Perfect for last minute trips!
Great app
by Armani1214 on 2021/04/04 14:42
Great place
Absolutely Fabulous!
by AlexisLove18 on 2021/04/04 06:13
Hotel Tonight is so easy to navigate. It makes road trips way less stressful. Having the ability to check one source like Hotel Tonight while traveling and have a nice clean room to go straight to after a day in the car is a Relief. Also, I’ve been able to book some 5 star Hotels at the last minute through this App. I Love It!
CHARGE YOU WITH NO AVAILABLE ROOM
by upsethoteluser26 on 2021/04/03 03:06
Do not trust Hotels Tonight! After a tiresome 10 hour drive with my family and a broken foot we were hungry and excited to rest and the hotel was OVERBOOKED. And told us to call hotel tonight which basically said it wasn’t there problem and CHARGED US. Said we should’ve read our email and our choices were to wait a WEEK for a refund or we had 1 year to use a credit through their app with OUR Money for a service they didn’t provide. SCAM AND HEARTLESS. People with no money could be stuck with no where to go.
Pretty Great
by ucheemermaid on 2021/04/02 16:22
This app confuses me a bit, but there’s no denying you can snag some great deals. Sometimes, you’ll see an add-a-night feature, but when you select it, a pop-up says there’s no extension possible. Not sure what that’s about. But for a last-minute deal, I plan to check this app more often.
Sweet customer service when I check-in
by Kevinorkev on 2021/04/02 02:45
Thoughtful customer service. The hotel I booked couldn’t find the file and told me to call hoteltonight customer service. Hoteltonight customer service was so fast and keep the phone on to make sure I could check-in smoothly.
Client service
by StatenIslandStrong on 2021/04/01 23:07
The client service reps are professional and on point.
Don’t trust this app
by jaieklwpallwa on 2021/04/01 22:34
Was told by customer service that due to a situation with the hotel I would receive a cancellation and refund. 30 min later received an email saying that now I would not be refunded. When I called back they lied about attempting to call me and later admitted there was not a call made to me. They then told me they were going to listen to the audio of the call and get back to me. When they got back to me their response was they somehow can’t listen to the audio. Beware of companies willing to lie to your face when they find out the proof doesn’t agree with their side. Deleting the app and never using again.
Fantastic!
by Dan in ANC on 2021/04/01 17:01
I love this app. Makes finding and booking hotels a snap. I often get to stay at places/lications i wouldn’t normally look at and have enjoyed each occasion.
Easy to use, good app
by Lismes on 2021/04/01 16:17
Easy to use
Amazing
by Gabriel Dzhurayev on 2021/04/01 00:44
This Platform is so easy to use unbelievable. Of how amazing this is
Very dissatisfied
by te031 on 2021/03/31 20:56
I booked a hotel on the app. Once I got to the hotel I was denied a room. I called back to get refunded for the hotel after I went to another place and paid $136. They denied me a refund in which I lost out on $98, on top of the $136 I had to spent to stay somewhere else. This is a pandemic I don’t make money to waste. Thank you hotels Tonight! For stealing my money.
Phenomenal stays
by Angela G23 on 2021/03/31 15:42
Phenomenal stays are literally a click away! It doesn’t matter where I am in the world, Hotel Tonight hooks me up!!
Lacking to provide what they list and failing to fix their mistakes
by DaveS**** on 2021/03/31 05:21
I booked a courtyard by marriott through their app and when i went their i found out that the hotel is sonesta and not what they listed and charged me based on. And the worse part is good luck if you try to reach someone to fix their mistakes. If they lack the basic customer service skills then they should find a different field!
Ehh
by KingClark317 on 2021/03/30 19:28
Okay app but there’s no number to call for answers or person to chat with for issues just pre loaded questions with answers...
Best Hotel Booking App
by ConcernedParent on 2021/03/30 03:05
I’ve tried them all. HT is the best!
Fix your locked account and password reset modules
by trustmessy on 2021/03/30 02:16
Had to create a new account after trying 10 resets and unlocking the account. Poor programmers... fix your app, I’m trying to spend money and was about to book elsewhere.
Great app for those who like to play it by ear.
by Rev. Hatchet on 2021/03/30 00:28
This app is perfect for those of us who like to wing it while traveling. Great rates and super convenient for last minute bookings.
Good stuff
by beef 121 on 2021/03/29 19:20
Thanks for being you guys
Horrible experience
by anthony reneau on 2021/03/28 21:30
Very disappointing. Their website tells you that it will require a credit card but doesn’t tell u the amount so you have to figure it out when you get there. You think you’re saving a lot of money but you end up having to pay in hotel fees anyway which almost double the price. Costumer service is extremely cold and respond as if they don’t care. Will never book with this app again deleting it once I’m finished with my trip
Unavailable room
by 4 kings and a white lady on 2021/03/28 16:37
The app showed an available room. Booked it; then the hotel had no available rooms and said they had no rooms for 3 hours. I have used it before without incident. But their customer service response was you will get your money back in 5-7 days. Why is it that retailers can take your Money in an instant but take a week to refund. The very least they could have done was allowed some credit for another available hotel. Luckily, I had other money available. There were times in my life that would have left me with 4 little kids in the car and no choice but to get back on the road. Unsafe. And unacceptable.
Amazing
by BandiGhost on 2021/03/28 03:11
This wedsite is like bomb . Com!!!!
Best Hotel Booking App Hands Down
by PrimeCindr on 2021/03/27 21:04
This is always my favorite app to look for lodging. The entire process is painless and quick with no nonsense. I use this all the time, especially when I need last minute lodging for the best price. The Apple Login and Apple Pay integration makes the entire process from login to checkout super speedy. My experience with this app has been a dream and I highly recommend it.
Hotel Tonight
by Seve55 on 2021/03/27 20:14
I have been using Hotel Tonight since their launch. It is by far the easiest and most efficient booking site ever.
Poor customer support
by Popchips2015 on 2021/03/26 16:07
Called HotelTonights customer service line as had a credit on the app that apparently expired. Wasn’t notified of this when I got the credit. The rep I spoke to just brushed it off after I stated my concern and asked if there was anything else. Wow. No courtesy credit. No apologies. Deleting app.
Priced changed while I was booking
by mmeller on 2021/03/26 02:07
The price went from 61 to 79 per night while I was booking. Still best the price at hotel but stinky business
Best way to live is apps!
by van hover on 2021/03/26 00:23
I enjoy spending my time browse things and this app got me to indulge in my fantasy’s because in reality I travel with dignity and public has always made my life so much better. Hey buddy how’s it going, they say. I say to my room.
Great app to earn!
by Jamelewis-2 on 2021/03/25 13:06
Great app to earn rewards for discounts on future stays!
I just want to take your money
by Jasmindngl on 2021/03/24 23:05
Worse app ever. I explained to hoteltonight i checked out of a hotel that I was only in there for 10mins because of a cockroach that I had proof of. Cockroach is a health concern(infestation). They explained to me they couldn’t refund me because it was non refundable even though I had explain this hotel has infestation and was only there for 10 mins
Love this app
by reabcfthbxgn on 2021/03/24 19:29
I love this app because I get to check out new and different hotels each time the only reason I didn’t give it a five star rating is because it offers things that are not available So that can be frustrating
Promo codes
by Mesha2193 on 2021/03/23 22:06
Tried to add a promo code but the promo code was for new customers only. I am a new customer, never booked before and still was not able to use the promotional code.
HotelTonight is my lighthouse!
by ChrisL006 on 2021/03/23 00:59
Traveling is fun, but what’s makes my traveling the best is having HotelTonight in the palm of my hand. Thank you so much for making traveling and booking hotels so easy and extraordinarily fantastic! Great app! Easy to use!
Horrible customer service
by thedesree on 2021/03/22 22:22
I booked a hotel through hotel tonight. Was denied entry by the hotel. Called hotel tonight as instructed per the hotel, and they denied me a full refund instead gave less than half back. This is fraud. This company is disgusting. We’re in the middle of a pandemic and you’re putting people on the streets and taking their money this is a scam.
Great for last minute business travel
by SCblack23 on 2021/03/22 20:04
This app always has the lowest prices
Support is amazing
by FreelanceLV on 2021/03/22 19:08
I had an issue with my booking so I called in and got a wonderful lady right away. She was super helpful, went the extra mile, and made the whole thing a great experience.
Just another fake deals app
by UpvoteParler on 2021/03/22 01:56
Very small discounts on hotels, rates can be beaten on multiple other booking apps. Nothing special.
Good app terrible customer service
by Ffbc2012 on 2021/03/21 21:22
Had an issue with the hotel and cleanliness. Hotel tonight and the hotel negotiated my compensation and they came to agreement that was sufficient. Now hotel won’t talk to me because I don’t “own” the reservation and hotel tonight won’t work with me because I need to contact the hotel. Stuck between a rock and a hard spot. WILL NOT BE USING THIS APP AGAIN.
Terrible
by decallgraphics on 2021/03/21 21:12
My hotel had no information of my booking and even showed me there computer screen. Hotel tonight had an hour wait in the phone and all I was doing was checking in and running back to work. They never took my phone call but they took 168 dollars out of my bank account, I emailed them with no response, so today they still haven’t responded and took there customer service telephone number off the web site. Totally a scam. . I can’t believe this happened. I will never use this app again.
Travel-Buddy
by Patrick The Count on 2021/03/21 17:24
I’ve used this app for years and have traveled around the world and back for work for the past 10 years. When I’m in a difficult spot in a part of the world that’s unknown, this app is my saving grace. Seriously!
Good
by Eddiewala on 2021/03/21 03:57
Very good
Your friend away from home.
by DDunn914 on 2021/03/21 01:14
Hotel tonight has gotten me a place to rest my head at a moments notice. Whether it be traveling for work or just out exploring it always comes through with the best rates and last minute day of bookings are what this app does best!
Hotel Rates not accurate
by Jimmer Rabuck on 2021/03/20 23:05
Went from 170 to 210 in the app. When I refreshed on the map, the number still showed $170. Seems shady to me.
A+A+
by A+A+A+A+A+ on 2021/03/19 23:20
A+A+
Crappy Appy
by Stupid nickname Grrr on 2021/03/18 21:38
Confusing App to book, next time try using a human to develop the app. Geeezzz
Easy and convenient!
by Ana Padrón on 2021/03/18 18:36
I usually travel for work and sometimes have last-minute trips. I’m happy this app is easy and convenient for me to book a stay wherever I’m at!
Nahjijay777
by nahjijay on 2021/03/18 18:19
Loving this app !!!
Pet Filter is awesome
by lch21 on 2021/03/18 02:46
So easy to find rates and rules when traveling with my pooch. That and getting to stay at nice, unique properties at great rates.
Quality Content
by sav_is_fat on 2021/03/17 18:40
What I like about Hotel Tonight is that it usually suggests quality hotels and gives decent prices. I’ve used other sites before and been scared for my life at the hotel I got from them. I usually feel safe and comfortable at hotels I get through Hotel Tonight. They only show a select few hotels, but those are probably your best options in that area anyway.
Cheap
by bam bam 108 on 2021/03/17 11:44
This has very convenient prices. How they get you is putting a card on hold when u get there and charge extra fees. That’s smart on their part. You end up paying the regular rate at the end of the day...
Easy to book!
by Ops gangdam style on 2021/03/17 01:01
Thanks
Get ready for PROBLEMS $$$
by KatherineTheSweet on 2021/03/16 17:15
Rolled into a hotel that had a power outage. I’d already paid for hotel here. Both hotel and Hotel Tonight blame each other no one will refund my money. Insane.
Extended Stay
by Mr. John Atl on 2021/03/16 16:25
Great Staff
Non-refundable due to weather
by Non-refundable on 2021/03/15 18:16
I booked through hotel tonight and our flight was cancelled due to weather on departure day. Hotel tonight refused to issue a refund even due to this emergency snow storm. I understand the policy of non-refundable but when the hotel themselves says they can refund us if we weren’t on a third party, it makes you question weather to book on hotel tonight again or not.
Excellent
by tidezzzz on 2021/03/15 17:31
Excellent!!! Love this app
Love it
by Ms. K. Valene on 2021/03/15 06:55
Love this app!! Best deals across the board
Could use improvement
by rich5529 on 2021/03/14 21:40
Traveling with wife and two kids would like more info about the room I’m booking besides can fit two adults. Give me some room options.
Incredible hotel choices for amazing deals
by Jace326 on 2021/03/14 20:51
I live in Ohio and it’s 41 and raining/snowing/sleeting. Needed to get out of here but was nervous to pay a lot for a flight and hotel. Hotel Tonight allowed me to choose a 4 star hotel on the Miami’s mid beach area for less than half of the price of a normal room there. I would use this app again for sure!
should be called jankyroomsforadeal
by Jankysand on 2021/03/14 14:44
This company seems like a way for hotels to offload units that are flawed in someway. We were placed in a room in which the ac unit burned up and smoked out the room. That could have been a very dangerous situation for us and our 3 year old son. Smoke asphyxiation is more deadly than fire. As recourse we were offered another room with a defect take it or leave it. Felt like a con. We had to leave after that insulting offer. We then drove home after dinner instead of use the lodging we had purchased. Kind of ruined the weekend. The savings this company markets were not worth the very low level of service that was provided! If I would have known that we were just helping hotels sale they’re defected and in this case possibly dangerous rooms to people and then offer no semblance of standard hospitality industry costumer service to address any possible recourse I would have booked directly with the hotel and payed full rate.
Intuitive App
by Bank Hater on 2021/03/14 05:13
First time user. Needed a hotel at LAX. I’m pretty familiar with the hotels around there and I was happy that the app provided a good price at a nearby hotel in a quiet area.
Bad experience
by agreene12 on 2021/03/14 04:00
I booked a room for 2 adults and 2 kids and upon arrival found the room was a studio. HotelTonight was unable fix the room to accommodate my family and left us a bad position for the night. I won’t be booking through them again and would not recommend this as an efficient or trustworthy app.
A staycation must have
by 808Style on 2021/03/13 19:56
We have a go bag in the car and this app at the ready for weekends. We always find a great hotel at an awesome price with the HT app. Scrolling through a list of hip, modern hotels knowing ANYTHING you pick is a winner - game changer.
Love this app
by An@b31 on 2021/03/12 22:42
Love this app!
Love this app
by Cmo1223455 on 2021/03/12 21:47
It’s always been so convenience and the UI is great. I have searched far and wide for a hotel app like this one.
TR19806
by TR19806 on 2021/03/12 13:31
Awesome app... great deals and easy to use. Check it out.
Worst company! Don’t use
by De GK on 2021/03/12 01:59
They have MAJORLY gone down hill!!! Worst most annoying company ever! They won’t talk to the person who has the reservation, only the account holder. My husband and I share an account but because he is the main account holder, reservations in my name can’t be accessed by me if he’s not around. They also CONSTANTLY mess up our reservations lately!! We are one level from the top and I can’t believe they treat us so poorly. Worst customer service!
Worst customer service and edited pictures
by Jmusset on 2021/03/11 16:35
I wouldn’t recommend this app and their service to anyone. We were forced to request out bank the cancellation of the transaction since I did not use the room. I explained the reasons given that the hotel was in inaceptable conditions that made my stay impossible. the room was dirty, there were cigarette butts everywhere, the bathroom tiles were on the floor, there was garbage everywhere among other reasons. The same afternoon I tried to cancel the reservation as soon as I saw the place and the room but the hotel manager forced me to keep it claiming that I could not make a cancellation at that point. This was via phone call and with a disrespectful treatment. We also called Hotel Tonight and they literally told me that there was nothing they could do for us. But I just got a email where they say that if I don’t pay the money they will close my account which I couldn’t be happier with. I would not use this scam again. I would also like to mention that the photos published in the application are edited and are far from the real appearance of the hotel. That night I had to find another place to stay.
Scam
by MMGpnw on 2021/03/11 16:08
Honestly you’re better off using HT as a resource then booking directly with the hotel, the rooms will be cheaper and they won’t charge you an additional booking fee. For example: if I had booked directly with the hotel I would have spent $717.86 but by booking with hotels tonight I spent $903. WOW! What a steal.
Love Hotel Tonight!!
by kimpossible8687 on 2021/03/10 17:48
I love hotel tonight!! I always save a ton of money using it when staying at my favorite hotels! You won't go wrong download it now for big savings!!
Just awful
by iwhitcomb on 2021/03/09 19:58
Booked a hotel room last minute with Hotel Tonight and when I arrived shortly thereafter the lobby was closed. I called the late night number and hotel staff told me that they were closed and had been all booked up so no way to even make a booking. It has been over a week now and Hotel Tonight support is still unable to issue a refund. Ridiculous.
Amazing app
by Miss_Angel1 on 2021/03/09 04:55
I’ve been using this app for 5 years now and it’s never failed me - I recommend this app to anyoneeee! It gives the best deals for hotels that I’ve ever found
Great app experience every time
by Kid Cloud Taurus on 2021/03/08 22:04
I was hooked since it offered hotels tonight and only tonight. App is well designed, very attractive and ready to use. Oh, hotels are great too. Never feel like a 2nd class customer b/c I use a 3rd party booking service.
HT tech support screwed up my App
by W-Hine on 2021/03/08 03:52
The app cliched out so they told me to delete it and load it again. I still can’t get it to go back on my phone. Now I’m sad that I can’t use the app to find a hotel anytime.
Loving this app for years
by andrewsashleym on 2021/03/07 20:43
Thank you for a great concept & service - highly recommend!
I’m a Little Confused
by stouffia13 on 2021/03/07 17:31
I just got this app for a trip I’m planning and for the most part I like it. However, all the reviews about places to see are all five years old or older. It makes me wonder how accurate the other information will be.
Refund issue
by Dark Misc on 2021/03/06 21:04
Got a room on Hotels Tonight on Thursday morning. They charged my account automatically and when I got to the hotel Embassy Suites in Arcadia the hotel clerk said they do not take prepaid debit cards but I was charged! Have been disputing the issue since then to get my money back. It’s not fair for me to get charged for a service I did not receive. It is not my fault as a consumer that the hotel policy does not accept prepaid cards. The money is there. Really think about it getting a room with the application because you might get stuck with an issue you do not want to deal with!
Bad service
by ClaraOTF on 2021/03/06 14:30
Bad service never answer my email about changing a reservation, not even an answer of acknowledge of the email. Not recommend and totally unsatisfy, they claim they are 24/7 and is a lie
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Great app
by doc's hudbsnd on 2020/08/17 18:31
I had some booking issue on a recent trip. One was my fault, the other was on the hotels end. I contacted Hotel Tonight customer support team. I didn’t have any intention of mentioning my mistake, in booking one hotel for 1 night longer than I needed. The other issue was the booking hotel in a different city, told me my reservation was cancelled by HT, when I arrived. They would not book me without me paying twice as much. I booked a neighboring hotel, through HT, within 2 mins. And my stay there was fantastic. The customer service was prompt and friendly. They were able verify my reservation had been cancelled but by the hotel itself not HT. So they credited me with the full price of the booking. But wait it gets better!!! They also check into the hotel that I accidentally booked an extra night at ( I was going to basically eat the price of that booking, again my mistake) and gave me full credit for that night also! These credit are in app credits but good for 1 year! Happy Customer!!! See ya in the Hotel
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Oh no! Two bad experiences in a row
by -gorgeously apartment leaver on 2021/02/15 10:13
The worst hotel rooms. I’m pretty basic I need a safe clean room to sleep. First room book was cute but over looked construction. I accidentally booked this hotel in the app, it wasn’t too far away so I thought I’ll give it a go anyways. But the second morning at 5 am the construction beamed a light right into my room. Both mornings construction started promptly at 7 luckily I didn’t need it during the day. The second booking the room given you basically could jump out the window to get on the bus stop. No screens or locks the room reeked of Lysol I told the front desk they were telling me they couldn’t do anything and I said well I can’t stay here. I started to cry it was expensive and they reluctantly relocated me. The second room was one floor up better not Lysol smell but strong smoke smell and windows wouldn’t stay open nothing to prop it open either. And a crazy person was laughing all night I had to leave the tv on. The linens don’t feel fresh. I’m not kidding you the worst hotel experience of my life both hotel tonight and the hotels did nothing to help and just said well that’s the app the rooms we can’t sell. Like what? These rooms obviously no one should stay at. I am horrified and it really ruin my time in the city where I was needing a place to stay but not worth it to use this app. These rooms should not be given to anyone ever.
Extremely bad customer service!
by Nannnmedna on 2020/12/18 21:17
I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Horrible App / Please read
by yaitsrichy on 2020/12/29 18:58
A while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended this app assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use this app. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
Terrible experience with my hotel and hoteltonight didn’t help AT ALL
by Niels Sommerfeld on 2020/10/29 02:36
I would not recommend this hotel to anyone. I booked 3 nights but I wasn't able to use them because of COVID. I attempted to contact them on social media, email, and phone multiple times months and weeks in advanced to try and move my dates but NO ANSWER. They finally responded days after my scheduled nights on SOCIAL MEDIA and told me it was too late and that I would only have 2 nights of credit. I then spent over 2 months trying arguing with Eduardo Larrinaga Jean the manager and Alberto with no justification on their end. I also tried to book the two nights that I was stuck with but there was no availability for the entire two months, unless they wanted me to pay extra. TERRIBLE customer service and a waste of my valuable time. If their team handled proper basic communication I wouldn't have lost a night. I am a business owner myself and I understand the importance of putting customers first and fixing a customers problem even if it costs them a night in the near term. But instead their team has made this simple fix extremely difficult to save one night of profit. I hope no customer is ever treated this way under any circumstance
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Hotel not as described
by Disappointed in Sedona on 2020/09/08 02:30
I booked 5 places through this app and am leaving the first place tomorrow. I booked this place as it was described as a resort and I wanted you treat myself. This is not even close to being a resort. It's a basic hotel. I paid a lot of money for this and feel taken advantage of. The room is shabby, old, with dings on all the furniture. The remote for the tv doesn't work properly. They claim there's a restaurant here, which was one off there reasons I booked this place for that convenience. There's not a restaurant. There's a bar that is open some nights. They do serve some really overpriced basic food today want very good. There was a $25 amenities fee that was not listed on the app. I emailed the app about it and they claim it's on there. I have examined the whole description and still can't find it. This was a crock and I have been cheated. I am concerned that the next 4 places will be a huge disappointment as well. I typically write only good reviews, but I paid $222 a night for a place that rates not even half that. Honesty is what I deserve and what we all deserve. Be careful. Scam alert! Will follow up with the next 4 places.
Worst customer service and edited pictures
by Jmusset on 2021/03/11 16:35
I wouldn’t recommend this app and their service to anyone. We were forced to request out bank the cancellation of the transaction since I did not use the room. I explained the reasons given that the hotel was in inaceptable conditions that made my stay impossible. the room was dirty, there were cigarette butts everywhere, the bathroom tiles were on the floor, there was garbage everywhere among other reasons. The same afternoon I tried to cancel the reservation as soon as I saw the place and the room but the hotel manager forced me to keep it claiming that I could not make a cancellation at that point. This was via phone call and with a disrespectful treatment. We also called Hotel Tonight and they literally told me that there was nothing they could do for us. But I just got a email where they say that if I don’t pay the money they will close my account which I couldn’t be happier with. I would not use this scam again. I would also like to mention that the photos published in the application are edited and are far from the real appearance of the hotel. That night I had to find another place to stay.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Kenny
by shoe freak 99 on 2019/07/26 09:34
I would not advise anyone to use this app. Ayes it is convenient and they sometimes have better prices with than other apps. But if you have any type of mishaps like a flight delay or any type of unfortunate event occurs they will not accommodate you NONE WHAT SO EVER. This is the second time I had difficulty with this app. I am a business owner and I have spent thousands of dollars thru this app and they have ZERO customer appreciation. They promote perks from building earnings from spend money with this app but NEVER ACCOMMODATE you for doing so. I had another account before when with a different email but with the same information (name, same method of payment credit card # & ect) and they would not update my information to accommodate me For my earning. So I have had 2 different incidents with app where it was basically A LOST CAUSE. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾🤬😡😤
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Accuracy
by Jason Arthur 26720 on 2021/04/18 01:24
There are often “resort fees” added to the cost. So based on the scroll you think it’s $250/night (and we all know about taxes...). But then you go to “total” and think ok... $280. Good deal. But Often In little tiny letters at the bottom lurks the $45 “resort fee” charged by hotel. So actually total cost is $325! The only way to find out if there is a resort fee is to click several screens into each individual hotel, which makes the search far less efficient. Hotels Tonight is a good site and many good deals. They will tell you that the resort fee is the hotel, not them. But from my end, regardless of which entirety is the source for the charge, in the end the consumer ends up paying the higher total. HT is good site but would be nice if a bit more forthcoming that xx hotel ALSO charges resort fee. Eg consumer friendly rather than not initially mentioning fee on behalf of the hotels.
Gets the job done
by CheefCole on 2021/04/17 20:43
Good app only one bad experience it was hard to get anyone on customer service but they took care of it with a credit not a refund
Needs to be updated.
by Tonidatygaa on 2021/04/17 16:36
A lot of the amenities at majority of the hotels i have stayed at are not correct or not in service. There needs to be a way to notify people that when booking rooms. I cant tell you how many times i have book hotels because of hot tubs, indoor pools, onsite restaurants, and onsite “entertainment” that’s either no longer there, or not in service. And kinda ruins majority of the plans made. Plus A LOT of the hotels charge extra fees thats not stayed when booking until you get there and once you start the checkin there is no refund.
App does not load
by level 2? cheated on 2021/04/17 08:51
Ever since I reached level 2 finally (!) after so many stays over the past year, the app no longer loads on my phone. Every time I open it, it says hang tight with the level 2 , my name and the logo. I have tried deleting and reinstalling many times, but nothing - it’s a shame as I spent so much time working towards perks and can’t even access the app. Please fix this issue or refund me for everything after my very first stay using the app - to not book through the app results in hire prices through Expedia etc almost always. This is strange and unfair.
Your confirmed reservation may not exist
by wirelessbob28 on 2021/04/14 19:33
Booked a reservation for a hotel at JFK. My room was confirmed by Rooms Tonight. After attempting to check in at the Hilton, we were told that no reservation exists! This after the hassle of an international flight, taking a bus and shuttle to the hotel etc. I eventually got my room payment refunded but there was no real attempt made to solve the problem so I had to find a place myself to book, get there, etc. I used this service in the past with success. I wouldn’t trust it now. You could be left high and dry with no room.
worst room
by ALguitarboy on 2021/04/14 04:21
Will always give you the worst room. Put us in a different hotel one time. Will never use app again.
hotels treat you as second class citizen
by windicityp05 on 2021/04/13 02:35
I booked a hotel in Breck Co through this app. Ive been going to Breck for 10 years using other sites. First time ever I was treated as a second class citizen because I booked thorough this app. Customer service did nothing when contacted. Good luck but I rather trust other more established services.
I’m very happy with this app!!!
by RickVtime on 2021/04/12 15:15
Great app to book a room on the go and great when it comes to reporting on confirmation and email to your choice of places were you book from and great prices
Best Last Minute Hotel App
by mandables on 2021/04/12 13:06
Trust me HT is much more reliable than Hopper or the Hotels.com app.
Amazing, won’t use any other site!!
by Kikikikikz on 2021/04/11 04:17
The best
Unbelievable scam
by Hcl9y0116 on 2021/04/10 11:55
Multiple multiple times this app has “booked” me a room only to show up at the hotel to be told that they had none available. AND THEN NEVER TO BE REFUNDED! Scam avoid at all costs
Love
by Smartcookie530 on 2021/04/10 00:07
So easy to use and the reviews hold true to the places!
Best options
by edgvdz on 2021/04/09 19:53
Hotels tonight provides the best options for hotels. From location to amenities and much moee. Highly recommend to friends for booking last minute trips. Super easy to use and love all rhr details it provides on the different hotels
Great!
by Heiifoowbbdi on 2021/04/09 15:19
I love how easy it is to book hotels through the sight!
Best Deals
by O'B1kenobe on 2021/04/08 14:12
We always end up booking through here after wasting time searching through other online sites.
Terrible experience
by MJW0679 on 2021/04/08 09:06
Showed up to our hotel which we had booked 4 days previously and they had no record of our reservation because hotel tonight failed to send them our reservation. If you’re going to have a service like this you should probably make sure it actually works.
Use it for all of our weekend trips
by Ms.HayHay on 2021/04/07 18:19
Absolutely love this app! We have used this for multiple trips and have never been disappointed. Super easy to use and always get good deals.
Unbelievable greatest app ever
by habib wani on 2021/04/07 16:54
Greatest price ever you can find at the hotel tonight
Hotel Tonight
by Djette81 on 2021/04/06 22:27
This app is great for when plans change and my family needs a clean and lower priced place to stay. Fae from customer service is amazingly helpful and deserves a raise!!!! Thank you so much!
Best App
by ehmands on 2021/04/06 20:33
The best last minute hotel app!
Unacceptable policies
by Ro Ro 262 on 2021/04/05 21:22
Made a mistake on dates with a booking. 5 year level 10 customer. No refund. No date switch. H.T. Is charging me for a 3 night stay in Sonoma county. Obviously they have no interest whatsoever in retaining a loyal customer.
Profiles
by a nickname is dumb on 2021/04/05 15:43
Not all hotel profiles are updates on the site. Buyer beware.
GREAT!!!!
by Djpaullee on 2021/04/04 23:35
Great app best prices
Love this app
by Christin K on 2021/04/04 19:49
Perfect for last minute trips!
Great app
by Armani1214 on 2021/04/04 14:42
Great place
Absolutely Fabulous!
by AlexisLove18 on 2021/04/04 06:13
Hotel Tonight is so easy to navigate. It makes road trips way less stressful. Having the ability to check one source like Hotel Tonight while traveling and have a nice clean room to go straight to after a day in the car is a Relief. Also, I’ve been able to book some 5 star Hotels at the last minute through this App. I Love It!
CHARGE YOU WITH NO AVAILABLE ROOM
by upsethoteluser26 on 2021/04/03 03:06
Do not trust Hotels Tonight! After a tiresome 10 hour drive with my family and a broken foot we were hungry and excited to rest and the hotel was OVERBOOKED. And told us to call hotel tonight which basically said it wasn’t there problem and CHARGED US. Said we should’ve read our email and our choices were to wait a WEEK for a refund or we had 1 year to use a credit through their app with OUR Money for a service they didn’t provide. SCAM AND HEARTLESS. People with no money could be stuck with no where to go.
Pretty Great
by ucheemermaid on 2021/04/02 16:22
This app confuses me a bit, but there’s no denying you can snag some great deals. Sometimes, you’ll see an add-a-night feature, but when you select it, a pop-up says there’s no extension possible. Not sure what that’s about. But for a last-minute deal, I plan to check this app more often.
Sweet customer service when I check-in
by Kevinorkev on 2021/04/02 02:45
Thoughtful customer service. The hotel I booked couldn’t find the file and told me to call hoteltonight customer service. Hoteltonight customer service was so fast and keep the phone on to make sure I could check-in smoothly.
Client service
by StatenIslandStrong on 2021/04/01 23:07
The client service reps are professional and on point.
Don’t trust this app
by jaieklwpallwa on 2021/04/01 22:34
Was told by customer service that due to a situation with the hotel I would receive a cancellation and refund. 30 min later received an email saying that now I would not be refunded. When I called back they lied about attempting to call me and later admitted there was not a call made to me. They then told me they were going to listen to the audio of the call and get back to me. When they got back to me their response was they somehow can’t listen to the audio. Beware of companies willing to lie to your face when they find out the proof doesn’t agree with their side. Deleting the app and never using again.
Fantastic!
by Dan in ANC on 2021/04/01 17:01
I love this app. Makes finding and booking hotels a snap. I often get to stay at places/lications i wouldn’t normally look at and have enjoyed each occasion.
Easy to use, good app
by Lismes on 2021/04/01 16:17
Easy to use
Amazing
by Gabriel Dzhurayev on 2021/04/01 00:44
This Platform is so easy to use unbelievable. Of how amazing this is
Very dissatisfied
by te031 on 2021/03/31 20:56
I booked a hotel on the app. Once I got to the hotel I was denied a room. I called back to get refunded for the hotel after I went to another place and paid $136. They denied me a refund in which I lost out on $98, on top of the $136 I had to spent to stay somewhere else. This is a pandemic I don’t make money to waste. Thank you hotels Tonight! For stealing my money.
Phenomenal stays
by Angela G23 on 2021/03/31 15:42
Phenomenal stays are literally a click away! It doesn’t matter where I am in the world, Hotel Tonight hooks me up!!
Lacking to provide what they list and failing to fix their mistakes
by DaveS**** on 2021/03/31 05:21
I booked a courtyard by marriott through their app and when i went their i found out that the hotel is sonesta and not what they listed and charged me based on. And the worse part is good luck if you try to reach someone to fix their mistakes. If they lack the basic customer service skills then they should find a different field!
Ehh
by KingClark317 on 2021/03/30 19:28
Okay app but there’s no number to call for answers or person to chat with for issues just pre loaded questions with answers...
Best Hotel Booking App
by ConcernedParent on 2021/03/30 03:05
I’ve tried them all. HT is the best!
Fix your locked account and password reset modules
by trustmessy on 2021/03/30 02:16
Had to create a new account after trying 10 resets and unlocking the account. Poor programmers... fix your app, I’m trying to spend money and was about to book elsewhere.
Great app for those who like to play it by ear.
by Rev. Hatchet on 2021/03/30 00:28
This app is perfect for those of us who like to wing it while traveling. Great rates and super convenient for last minute bookings.
Good stuff
by beef 121 on 2021/03/29 19:20
Thanks for being you guys
Horrible experience
by anthony reneau on 2021/03/28 21:30
Very disappointing. Their website tells you that it will require a credit card but doesn’t tell u the amount so you have to figure it out when you get there. You think you’re saving a lot of money but you end up having to pay in hotel fees anyway which almost double the price. Costumer service is extremely cold and respond as if they don’t care. Will never book with this app again deleting it once I’m finished with my trip
Unavailable room
by 4 kings and a white lady on 2021/03/28 16:37
The app showed an available room. Booked it; then the hotel had no available rooms and said they had no rooms for 3 hours. I have used it before without incident. But their customer service response was you will get your money back in 5-7 days. Why is it that retailers can take your Money in an instant but take a week to refund. The very least they could have done was allowed some credit for another available hotel. Luckily, I had other money available. There were times in my life that would have left me with 4 little kids in the car and no choice but to get back on the road. Unsafe. And unacceptable.
Amazing
by BandiGhost on 2021/03/28 03:11
This wedsite is like bomb . Com!!!!
Best Hotel Booking App Hands Down
by PrimeCindr on 2021/03/27 21:04
This is always my favorite app to look for lodging. The entire process is painless and quick with no nonsense. I use this all the time, especially when I need last minute lodging for the best price. The Apple Login and Apple Pay integration makes the entire process from login to checkout super speedy. My experience with this app has been a dream and I highly recommend it.
Hotel Tonight
by Seve55 on 2021/03/27 20:14
I have been using Hotel Tonight since their launch. It is by far the easiest and most efficient booking site ever.
Poor customer support
by Popchips2015 on 2021/03/26 16:07
Called HotelTonights customer service line as had a credit on the app that apparently expired. Wasn’t notified of this when I got the credit. The rep I spoke to just brushed it off after I stated my concern and asked if there was anything else. Wow. No courtesy credit. No apologies. Deleting app.
Priced changed while I was booking
by mmeller on 2021/03/26 02:07
The price went from 61 to 79 per night while I was booking. Still best the price at hotel but stinky business
Best way to live is apps!
by van hover on 2021/03/26 00:23
I enjoy spending my time browse things and this app got me to indulge in my fantasy’s because in reality I travel with dignity and public has always made my life so much better. Hey buddy how’s it going, they say. I say to my room.
Great app to earn!
by Jamelewis-2 on 2021/03/25 13:06
Great app to earn rewards for discounts on future stays!
I just want to take your money
by Jasmindngl on 2021/03/24 23:05
Worse app ever. I explained to hoteltonight i checked out of a hotel that I was only in there for 10mins because of a cockroach that I had proof of. Cockroach is a health concern(infestation). They explained to me they couldn’t refund me because it was non refundable even though I had explain this hotel has infestation and was only there for 10 mins
Love this app
by reabcfthbxgn on 2021/03/24 19:29
I love this app because I get to check out new and different hotels each time the only reason I didn’t give it a five star rating is because it offers things that are not available So that can be frustrating
Promo codes
by Mesha2193 on 2021/03/23 22:06
Tried to add a promo code but the promo code was for new customers only. I am a new customer, never booked before and still was not able to use the promotional code.
HotelTonight is my lighthouse!
by ChrisL006 on 2021/03/23 00:59
Traveling is fun, but what’s makes my traveling the best is having HotelTonight in the palm of my hand. Thank you so much for making traveling and booking hotels so easy and extraordinarily fantastic! Great app! Easy to use!
Horrible customer service
by thedesree on 2021/03/22 22:22
I booked a hotel through hotel tonight. Was denied entry by the hotel. Called hotel tonight as instructed per the hotel, and they denied me a full refund instead gave less than half back. This is fraud. This company is disgusting. We’re in the middle of a pandemic and you’re putting people on the streets and taking their money this is a scam.
Great for last minute business travel
by SCblack23 on 2021/03/22 20:04
This app always has the lowest prices
Support is amazing
by FreelanceLV on 2021/03/22 19:08
I had an issue with my booking so I called in and got a wonderful lady right away. She was super helpful, went the extra mile, and made the whole thing a great experience.
Just another fake deals app
by UpvoteParler on 2021/03/22 01:56
Very small discounts on hotels, rates can be beaten on multiple other booking apps. Nothing special.
Good app terrible customer service
by Ffbc2012 on 2021/03/21 21:22
Had an issue with the hotel and cleanliness. Hotel tonight and the hotel negotiated my compensation and they came to agreement that was sufficient. Now hotel won’t talk to me because I don’t “own” the reservation and hotel tonight won’t work with me because I need to contact the hotel. Stuck between a rock and a hard spot. WILL NOT BE USING THIS APP AGAIN.
Terrible
by decallgraphics on 2021/03/21 21:12
My hotel had no information of my booking and even showed me there computer screen. Hotel tonight had an hour wait in the phone and all I was doing was checking in and running back to work. They never took my phone call but they took 168 dollars out of my bank account, I emailed them with no response, so today they still haven’t responded and took there customer service telephone number off the web site. Totally a scam. . I can’t believe this happened. I will never use this app again.
Travel-Buddy
by Patrick The Count on 2021/03/21 17:24
I’ve used this app for years and have traveled around the world and back for work for the past 10 years. When I’m in a difficult spot in a part of the world that’s unknown, this app is my saving grace. Seriously!
Good
by Eddiewala on 2021/03/21 03:57
Very good
Your friend away from home.
by DDunn914 on 2021/03/21 01:14
Hotel tonight has gotten me a place to rest my head at a moments notice. Whether it be traveling for work or just out exploring it always comes through with the best rates and last minute day of bookings are what this app does best!
Hotel Rates not accurate
by Jimmer Rabuck on 2021/03/20 23:05
Went from 170 to 210 in the app. When I refreshed on the map, the number still showed $170. Seems shady to me.
A+A+
by A+A+A+A+A+ on 2021/03/19 23:20
A+A+
Crappy Appy
by Stupid nickname Grrr on 2021/03/18 21:38
Confusing App to book, next time try using a human to develop the app. Geeezzz
Easy and convenient!
by Ana Padrón on 2021/03/18 18:36
I usually travel for work and sometimes have last-minute trips. I’m happy this app is easy and convenient for me to book a stay wherever I’m at!
Nahjijay777
by nahjijay on 2021/03/18 18:19
Loving this app !!!
Pet Filter is awesome
by lch21 on 2021/03/18 02:46
So easy to find rates and rules when traveling with my pooch. That and getting to stay at nice, unique properties at great rates.
Quality Content
by sav_is_fat on 2021/03/17 18:40
What I like about Hotel Tonight is that it usually suggests quality hotels and gives decent prices. I’ve used other sites before and been scared for my life at the hotel I got from them. I usually feel safe and comfortable at hotels I get through Hotel Tonight. They only show a select few hotels, but those are probably your best options in that area anyway.
Cheap
by bam bam 108 on 2021/03/17 11:44
This has very convenient prices. How they get you is putting a card on hold when u get there and charge extra fees. That’s smart on their part. You end up paying the regular rate at the end of the day...
Easy to book!
by Ops gangdam style on 2021/03/17 01:01
Thanks
Get ready for PROBLEMS $$$
by KatherineTheSweet on 2021/03/16 17:15
Rolled into a hotel that had a power outage. I’d already paid for hotel here. Both hotel and Hotel Tonight blame each other no one will refund my money. Insane.
Extended Stay
by Mr. John Atl on 2021/03/16 16:25
Great Staff
Non-refundable due to weather
by Non-refundable on 2021/03/15 18:16
I booked through hotel tonight and our flight was cancelled due to weather on departure day. Hotel tonight refused to issue a refund even due to this emergency snow storm. I understand the policy of non-refundable but when the hotel themselves says they can refund us if we weren’t on a third party, it makes you question weather to book on hotel tonight again or not.
Excellent
by tidezzzz on 2021/03/15 17:31
Excellent!!! Love this app
Love it
by Ms. K. Valene on 2021/03/15 06:55
Love this app!! Best deals across the board
Could use improvement
by rich5529 on 2021/03/14 21:40
Traveling with wife and two kids would like more info about the room I’m booking besides can fit two adults. Give me some room options.
Incredible hotel choices for amazing deals
by Jace326 on 2021/03/14 20:51
I live in Ohio and it’s 41 and raining/snowing/sleeting. Needed to get out of here but was nervous to pay a lot for a flight and hotel. Hotel Tonight allowed me to choose a 4 star hotel on the Miami’s mid beach area for less than half of the price of a normal room there. I would use this app again for sure!
should be called jankyroomsforadeal
by Jankysand on 2021/03/14 14:44
This company seems like a way for hotels to offload units that are flawed in someway. We were placed in a room in which the ac unit burned up and smoked out the room. That could have been a very dangerous situation for us and our 3 year old son. Smoke asphyxiation is more deadly than fire. As recourse we were offered another room with a defect take it or leave it. Felt like a con. We had to leave after that insulting offer. We then drove home after dinner instead of use the lodging we had purchased. Kind of ruined the weekend. The savings this company markets were not worth the very low level of service that was provided! If I would have known that we were just helping hotels sale they’re defected and in this case possibly dangerous rooms to people and then offer no semblance of standard hospitality industry costumer service to address any possible recourse I would have booked directly with the hotel and payed full rate.
Intuitive App
by Bank Hater on 2021/03/14 05:13
First time user. Needed a hotel at LAX. I’m pretty familiar with the hotels around there and I was happy that the app provided a good price at a nearby hotel in a quiet area.
Bad experience
by agreene12 on 2021/03/14 04:00
I booked a room for 2 adults and 2 kids and upon arrival found the room was a studio. HotelTonight was unable fix the room to accommodate my family and left us a bad position for the night. I won’t be booking through them again and would not recommend this as an efficient or trustworthy app.
A staycation must have
by 808Style on 2021/03/13 19:56
We have a go bag in the car and this app at the ready for weekends. We always find a great hotel at an awesome price with the HT app. Scrolling through a list of hip, modern hotels knowing ANYTHING you pick is a winner - game changer.
Love this app
by An@b31 on 2021/03/12 22:42
Love this app!
Love this app
by Cmo1223455 on 2021/03/12 21:47
It’s always been so convenience and the UI is great. I have searched far and wide for a hotel app like this one.
TR19806
by TR19806 on 2021/03/12 13:31
Awesome app... great deals and easy to use. Check it out.
Worst company! Don’t use
by De GK on 2021/03/12 01:59
They have MAJORLY gone down hill!!! Worst most annoying company ever! They won’t talk to the person who has the reservation, only the account holder. My husband and I share an account but because he is the main account holder, reservations in my name can’t be accessed by me if he’s not around. They also CONSTANTLY mess up our reservations lately!! We are one level from the top and I can’t believe they treat us so poorly. Worst customer service!
Worst customer service and edited pictures
by Jmusset on 2021/03/11 16:35
I wouldn’t recommend this app and their service to anyone. We were forced to request out bank the cancellation of the transaction since I did not use the room. I explained the reasons given that the hotel was in inaceptable conditions that made my stay impossible. the room was dirty, there were cigarette butts everywhere, the bathroom tiles were on the floor, there was garbage everywhere among other reasons. The same afternoon I tried to cancel the reservation as soon as I saw the place and the room but the hotel manager forced me to keep it claiming that I could not make a cancellation at that point. This was via phone call and with a disrespectful treatment. We also called Hotel Tonight and they literally told me that there was nothing they could do for us. But I just got a email where they say that if I don’t pay the money they will close my account which I couldn’t be happier with. I would not use this scam again. I would also like to mention that the photos published in the application are edited and are far from the real appearance of the hotel. That night I had to find another place to stay.
Scam
by MMGpnw on 2021/03/11 16:08
Honestly you’re better off using HT as a resource then booking directly with the hotel, the rooms will be cheaper and they won’t charge you an additional booking fee. For example: if I had booked directly with the hotel I would have spent $717.86 but by booking with hotels tonight I spent $903. WOW! What a steal.
Love Hotel Tonight!!
by kimpossible8687 on 2021/03/10 17:48
I love hotel tonight!! I always save a ton of money using it when staying at my favorite hotels! You won't go wrong download it now for big savings!!
Just awful
by iwhitcomb on 2021/03/09 19:58
Booked a hotel room last minute with Hotel Tonight and when I arrived shortly thereafter the lobby was closed. I called the late night number and hotel staff told me that they were closed and had been all booked up so no way to even make a booking. It has been over a week now and Hotel Tonight support is still unable to issue a refund. Ridiculous.
Amazing app
by Miss_Angel1 on 2021/03/09 04:55
I’ve been using this app for 5 years now and it’s never failed me - I recommend this app to anyoneeee! It gives the best deals for hotels that I’ve ever found
Great app experience every time
by Kid Cloud Taurus on 2021/03/08 22:04
I was hooked since it offered hotels tonight and only tonight. App is well designed, very attractive and ready to use. Oh, hotels are great too. Never feel like a 2nd class customer b/c I use a 3rd party booking service.
HT tech support screwed up my App
by W-Hine on 2021/03/08 03:52
The app cliched out so they told me to delete it and load it again. I still can’t get it to go back on my phone. Now I’m sad that I can’t use the app to find a hotel anytime.
Loving this app for years
by andrewsashleym on 2021/03/07 20:43
Thank you for a great concept & service - highly recommend!
I’m a Little Confused
by stouffia13 on 2021/03/07 17:31
I just got this app for a trip I’m planning and for the most part I like it. However, all the reviews about places to see are all five years old or older. It makes me wonder how accurate the other information will be.
Refund issue
by Dark Misc on 2021/03/06 21:04
Got a room on Hotels Tonight on Thursday morning. They charged my account automatically and when I got to the hotel Embassy Suites in Arcadia the hotel clerk said they do not take prepaid debit cards but I was charged! Have been disputing the issue since then to get my money back. It’s not fair for me to get charged for a service I did not receive. It is not my fault as a consumer that the hotel policy does not accept prepaid cards. The money is there. Really think about it getting a room with the application because you might get stuck with an issue you do not want to deal with!
Bad service
by ClaraOTF on 2021/03/06 14:30
Bad service never answer my email about changing a reservation, not even an answer of acknowledge of the email. Not recommend and totally unsatisfy, they claim they are 24/7 and is a lie
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Great app
by doc's hudbsnd on 2020/08/17 18:31
I had some booking issue on a recent trip. One was my fault, the other was on the hotels end. I contacted Hotel Tonight customer support team. I didn’t have any intention of mentioning my mistake, in booking one hotel for 1 night longer than I needed. The other issue was the booking hotel in a different city, told me my reservation was cancelled by HT, when I arrived. They would not book me without me paying twice as much. I booked a neighboring hotel, through HT, within 2 mins. And my stay there was fantastic. The customer service was prompt and friendly. They were able verify my reservation had been cancelled but by the hotel itself not HT. So they credited me with the full price of the booking. But wait it gets better!!! They also check into the hotel that I accidentally booked an extra night at ( I was going to basically eat the price of that booking, again my mistake) and gave me full credit for that night also! These credit are in app credits but good for 1 year! Happy Customer!!! See ya in the Hotel
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Oh no! Two bad experiences in a row
by -gorgeously apartment leaver on 2021/02/15 10:13
The worst hotel rooms. I’m pretty basic I need a safe clean room to sleep. First room book was cute but over looked construction. I accidentally booked this hotel in the app, it wasn’t too far away so I thought I’ll give it a go anyways. But the second morning at 5 am the construction beamed a light right into my room. Both mornings construction started promptly at 7 luckily I didn’t need it during the day. The second booking the room given you basically could jump out the window to get on the bus stop. No screens or locks the room reeked of Lysol I told the front desk they were telling me they couldn’t do anything and I said well I can’t stay here. I started to cry it was expensive and they reluctantly relocated me. The second room was one floor up better not Lysol smell but strong smoke smell and windows wouldn’t stay open nothing to prop it open either. And a crazy person was laughing all night I had to leave the tv on. The linens don’t feel fresh. I’m not kidding you the worst hotel experience of my life both hotel tonight and the hotels did nothing to help and just said well that’s the app the rooms we can’t sell. Like what? These rooms obviously no one should stay at. I am horrified and it really ruin my time in the city where I was needing a place to stay but not worth it to use this app. These rooms should not be given to anyone ever.
Extremely bad customer service!
by Nannnmedna on 2020/12/18 21:17
I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Horrible App / Please read
by yaitsrichy on 2020/12/29 18:58
A while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended this app assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use this app. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
Terrible experience with my hotel and hoteltonight didn’t help AT ALL
by Niels Sommerfeld on 2020/10/29 02:36
I would not recommend this hotel to anyone. I booked 3 nights but I wasn't able to use them because of COVID. I attempted to contact them on social media, email, and phone multiple times months and weeks in advanced to try and move my dates but NO ANSWER. They finally responded days after my scheduled nights on SOCIAL MEDIA and told me it was too late and that I would only have 2 nights of credit. I then spent over 2 months trying arguing with Eduardo Larrinaga Jean the manager and Alberto with no justification on their end. I also tried to book the two nights that I was stuck with but there was no availability for the entire two months, unless they wanted me to pay extra. TERRIBLE customer service and a waste of my valuable time. If their team handled proper basic communication I wouldn't have lost a night. I am a business owner myself and I understand the importance of putting customers first and fixing a customers problem even if it costs them a night in the near term. But instead their team has made this simple fix extremely difficult to save one night of profit. I hope no customer is ever treated this way under any circumstance
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Hotel not as described
by Disappointed in Sedona on 2020/09/08 02:30
I booked 5 places through this app and am leaving the first place tomorrow. I booked this place as it was described as a resort and I wanted you treat myself. This is not even close to being a resort. It's a basic hotel. I paid a lot of money for this and feel taken advantage of. The room is shabby, old, with dings on all the furniture. The remote for the tv doesn't work properly. They claim there's a restaurant here, which was one off there reasons I booked this place for that convenience. There's not a restaurant. There's a bar that is open some nights. They do serve some really overpriced basic food today want very good. There was a $25 amenities fee that was not listed on the app. I emailed the app about it and they claim it's on there. I have examined the whole description and still can't find it. This was a crock and I have been cheated. I am concerned that the next 4 places will be a huge disappointment as well. I typically write only good reviews, but I paid $222 a night for a place that rates not even half that. Honesty is what I deserve and what we all deserve. Be careful. Scam alert! Will follow up with the next 4 places.
Worst customer service and edited pictures
by Jmusset on 2021/03/11 16:35
I wouldn’t recommend this app and their service to anyone. We were forced to request out bank the cancellation of the transaction since I did not use the room. I explained the reasons given that the hotel was in inaceptable conditions that made my stay impossible. the room was dirty, there were cigarette butts everywhere, the bathroom tiles were on the floor, there was garbage everywhere among other reasons. The same afternoon I tried to cancel the reservation as soon as I saw the place and the room but the hotel manager forced me to keep it claiming that I could not make a cancellation at that point. This was via phone call and with a disrespectful treatment. We also called Hotel Tonight and they literally told me that there was nothing they could do for us. But I just got a email where they say that if I don’t pay the money they will close my account which I couldn’t be happier with. I would not use this scam again. I would also like to mention that the photos published in the application are edited and are far from the real appearance of the hotel. That night I had to find another place to stay.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Kenny
by shoe freak 99 on 2019/07/26 09:34
I would not advise anyone to use this app. Ayes it is convenient and they sometimes have better prices with than other apps. But if you have any type of mishaps like a flight delay or any type of unfortunate event occurs they will not accommodate you NONE WHAT SO EVER. This is the second time I had difficulty with this app. I am a business owner and I have spent thousands of dollars thru this app and they have ZERO customer appreciation. They promote perks from building earnings from spend money with this app but NEVER ACCOMMODATE you for doing so. I had another account before when with a different email but with the same information (name, same method of payment credit card # & ect) and they would not update my information to accommodate me For my earning. So I have had 2 different incidents with app where it was basically A LOST CAUSE. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾🤬😡😤
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
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