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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Rip off, be aware
by Adam1984LA on 2020/06/01 00:43
This is the worst app to book hotels with, period! I booked a hotel for one night using this app only to find out the hotel was closed and no one was answering the phone! So I called HT’s customer service which is located in Vietnam so I can get my money back, since I had to use Expedia to book a hotel - I needed a place to stay - it was getting late! They refused to give me my money back and said that they will email the hotel, how does that do me any good?? Am I supposed to sleep in my car and wait to hear back from you? The following day late evening I hear back from them saying that we just spoke to the hotel, and they were open. What a blatant lie, I went there and it was closed! I had to stay somewhere else - and you contact me 30hrs later?? So they are not giving me back my money, I will dispute the charge through Amex, and I will NEVER use this company again, never!! Expedia from now on!!
Great
by sassy4917 on 2020/05/31 07:34
Wonderful place to stay
Unwanted Guests Given Access to Your room
by NYdmb on 2020/05/31 02:28
Terrible customer service! I booked through hotel tonight at Hotel Newton in NYC. They gave my room key to someone who had visited me earlier in the evening. This person returned when I was not there asked for the key and they complied! When I called Hotel Tonight & told them my story they said they would call the hotel. I received a call back from hotel tonight and they told me they can’t do a thing for me that the hotel said they kicked us both out! I am sitting in the hotel room as I write this! Hotel tonight was reluctant to call the hotel ask for my room to prove that I was in fact still here! That would tell them that the hotel was lying! It’s actually very scary that they would do that! I’m. Not happy with either of them for I needed to handle some things today and this is wasting my time!
Awesome App you are missing out if you don’t use it!
by JerrylilyAdonis on 2020/05/30 19:21
I have booked so many great hotels in so many different places. From The heart of Chicago to the Heart of London and even Disney properties! Best hotels at best prices!
Don’t bother
by noc1987654321 on 2020/05/30 06:38
Having used it and been happy in the past, I have noticed now that hotels are cheaper elsewhere. The fee the the app is charging is way too high. Im also questioning real availability right now as a room is showing for over 7000 Euro per night in a 3 star hotel at best, while the airport is closed and everything is on lock down. I mentioned it to them in 2 emails, yet it still shows. Said hotel has been closed for 10 weeks now. Needless to say I’ll be booking my hotels thru a different platform
BrittSc90
by Brittsc90 on 2020/05/30 02:55
10 stars
Does not allow pet friendly searches
by Snic* on 2020/05/29 16:19
Please allow us to search for pet friendly accommodations.
Awesome App
by yobal221 on 2020/05/29 13:23
This application is user friendly and helped my family and I enjoy a great last minute trip.
Level / account
by cristobal nava on 2020/05/29 12:07
I had already an account with you guys but never sent me the link to my email ... now I am back at level 1 Thank you
Thank you!
by RickMPage on 2020/05/29 01:46
Using you for 7 years...Love you guys!
PROFESSIONAL CUSTOMER SERVICE
by LTSHWBB on 2020/05/28 21:11
I do enjoy using Hotel Tonight App.. Their very competitive with other rates n their incentive program is delightful!! I luv Hotel Tonight for my travels TY‼️
Always happy !
by ChefLin on 2020/05/28 01:39
Every time last minute room is needed I can always get some super !
Great experience!
by Fah0d on 2020/05/27 14:39
I used this app 2013 in New York, and this time in San Francisco, and it’s been as good as I remember. Very easy to book, cheap, and fast!
Business
by JCFLIVE on 2020/05/26 23:01
I love having this app for all my business Favela makes booking fast and efficient.
Be careful with credits
by LOVING IT11221222 on 2020/05/26 22:51
I travel a lot for work and used HT often this year (~130 night booked) and accumulated roughly $700 worth of credits, which I was saving up to use for a trip like this past weekend for Memorial Day to find out they had all expired, and it was never communicated to me that these credits expire when I received them. Customer service rep was nice but at the end of the day their superior could only approve $180 out of my $700 worth of credits to be reinstated after further negotiation. Very sleazy business practice and taking care of a top .1% booker of their service imho.
Love the ease!
by Leigh Baby on 2020/05/25 18:44
We used this before and found it a great way to book! Thank you!
Riverdale ca
by rossalcala on 2020/05/25 01:26
Best app for hotel stay. Easy and great deals!!!
Loved every moment on this app!
by Mr.Jd Branding and Ariel Bliss on 2020/05/24 09:56
Quick, efficient, Informative, completely blew my mind on pricing, and we loved the last minute gamble that allowed us to budget in for an additional night for our park city lovecation! Thank you!
Not fair
by Ecathing on 2020/05/24 00:07
They only have Promo codes for new guest. I have had the app for about 2 years and all of the codes say “ Must be a first time guest “. Really not cool, after keeping the app we should get something IMO
Great app
by Billionunderthecouch on 2020/05/23 16:09
Easy to use. Great rates.
Bomb app
by Eeanlogan on 2020/05/23 07:02
I have to say this is the most useful app I have. One of the most. Just wish I could still search for a hotel
Hotel
by ruby9619 on 2020/05/23 04:19
Need more
Easy quick deals.
by Matty McCrad on 2020/05/22 23:26
I love the ease of use and how quick it is to get a cheap hotel on the fly.
Hotels Tonight
by DonnyO24 on 2020/05/22 02:20
Reliable, customer friendly, and always a great experience. Thanks !!
Used in the past
by Handsom Hal on 2020/05/21 03:39
This is a great way to get a room, especially if you don’t know where your going to end up at the end of the day. We used this last trip and will use it again for another. The only feature I would like added would be a search that let you decide based upon having a pet.
More options
by sp8645 on 2020/05/20 23:37
Wish the app had more options. Add notes Search for pet friendly book 2 rooms for the same hotel.
Awesome
by cweimz on 2020/05/20 15:03
Great app.... so convenient and easy to use
Review
by ChevellHairstylist on 2020/05/20 14:15
Happy
Best deals
by Ree104 on 2020/05/17 15:50
My husband and i use this app frequently to get great rates on rooms while we travel.
Best Deals
by Momcrease on 2020/05/16 02:44
Always the best deals !
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
Great great app
by afi4417 on 2020/05/15 13:25
I don’t ever write reviews this will be my very first one this app was so easy very convenient and the room was as advertised just great great great
A lot of problems
by hahsnnchwhbshs on 2020/05/14 22:26
3 out of 5 times I’ve used this app I have had problems checking in. Either hotels tonight doesn’t send my booking or they fail to mention that some hotels require a deposit. So I get to the hotel and get blindsided with a deposit. It’s not worth the headache to save a couple dollars. I’ll be deleting the app.
Love it👍🏼
by Riddle Tucaz on 2020/05/14 17:35
Fast & Easy 😊
Stole my money.
by theybogusasf on 2020/05/14 15:51
Charged me for a hotel In California I live in Illinois. Smh been tryna get my money bck they are terrible it’s been weeks of fighting
Just keep waiting!
by Sataya on 2020/05/14 11:15
This IS my favorite hotel booking app especially for last minute. I used to go to Vegas 2x a month and never spend more than $50/night always staying on the strip. The best deal I remember was $20 at the Cosmo which I booked at 1130p just as I was landing into Vegas. The closer you wait to midnight the lower the prices fall And not to mention the level program is stellar too!
Basically a scam
by z dorsett on 2020/05/13 06:44
A lot of the hotels are not even open
Staff
by Peacetomatteo on 2020/05/12 14:58
So far the hotels to night staff has been amazing. I just want to thank them for being so understanding and helpful
Best
by Crazyjackie03 on 2020/05/12 04:10
Best app for hotels!
Sign In with Apple account issue
by Jim Reich on 2020/05/09 11:43
The app does not provide a path to convert an existing account to a Sign in with Apple account.
Non Refundable Policy Very Frustrating
by R W R on 2020/05/08 16:27
The non refundable policy is very frustrating. Especially when the hotel has agreed to completely cancel the booking with out a charge. Not only can the hotel lock your money in due to the non refundable policy but the Hotel Tonight app will not give you your money back. Now there is a credit on my account when I am not sure if I will ever use this app again.( After I spent north of 1k using the app.)
They won’t answer
by sushiprincessE on 2020/05/08 16:26
I made a reservation last night for today and the hotel didn’t get it nor will they honor my rate. Hotel Tonight charged my credit card and won’t respond via email.
Get this app!
by lavantae on 2020/05/07 22:18
Lost my father in law to Covid 19 and hoteltonight gave a very great rate that made our stay comfortable during such a hard time. Rip Freddie Clark
Fast easy fun
by coleadrift on 2020/05/07 20:14
Great app, never a glitch. I like that the hotels are a curated selection so you know if you are in an unfamiliar town they are likely to be clean and good quality stays. Have had great personal customer service over the years. The app interface is just super easy to use and navigate, lots of good info to make your choice of where to stay. Dig the recommendation/friend discounts and the level rewards, really adds up to some great discounts if you use the app regularly. Don’t leave home without them!
This app wouldn’t even give me 30 minutes to consult my spouse
by LoneStar_SAL on 2020/05/07 19:01
This app wouldn’t even give me 30 minutes to consult with my spouse (who’s a hospital nurse that can’t just drop everything to call me back), so the rate was increased by $17 per night. It’s not fun to have the rate increased so quickly.
Most eclectic, encompassing hotel app
by Lavieenveuve on 2020/05/05 16:35
This app is my fave by far - not just because of the "perks" or rewards endowed upon the guest, but the broad range and scope of hotels one has to choose from. Though less hotels are listed (only the ones offering extra special /sometimes ridiculous deals just to fill up rooms last minute)- on those special nights - when the sky is like lace, suddenly you glance at the app at 8 pm and the Benson is $40 cheaper to stay at than the Snooz-inn (sic). (For those lucky nonportlandians - a grand old 5 star hotel renowned for excellence is $90 as opposed to the good old 2 - 2 1/2 star quality inns are $130. The only option is to treat yourself.
Registering - Updated 5/05/2020
by amjice on 2020/05/04 20:06
Bam! Perfect and convenient app for iOS users! Thanks, HT! ===== OLD REVIEW ===== No Apple Sign-In, only Facebook.
Limited service
by sfnorcalfckr on 2020/05/03 20:39
It would be great if you offered room options. The amount of times I have used your app for hotel room choices the rooms have always been the low budget room. It feels a little discriminating to be honest and the savings is not really there for these occurrences. Whatever an individuals status is Hotels tonight would be nice if the savings carried over towards room upgrades etc.
Best app
by Hospice2015 on 2020/05/02 00:51
Hotel tonight always has the best rates for the area you choose. In addition top rated quality hotels.
KPIERCE92
by RYLRAX on 2020/04/30 09:43
Best app for cheap clean hotels at a decent price
Esco10pop
by ESCO GO HARD on 2020/04/27 22:27
Fast & easy👌
The best app for booking hotels
by valeriadelgado on 2020/04/26 20:39
It’s great they always have super great deals!!
Fast booking
by naceman405 on 2020/04/24 18:26
Fast booking with rewards!!!
Covid 19
by iPhone Brandon on 2020/04/23 19:34
This app was cool until they wouldn’t give me a refund for my trip cancelled due to Covid-19. I have bills to pay, and they don’t accept Hotel Tonight credits... I’ll be booking through hotels directly from now on. I’m done using 3rd party vendors.
Susan T.
by S.T. in Austin on 2020/04/19 22:54
What an incredible app. I use it frequently and it never fails to make travel easy and more affordable. I literally cannot see any reason not to use it. I hope if you jump on you love it as much as I do.
Love the levels
by BReZZyBaByGo on 2020/04/19 03:28
This is a good app when you use it frequently! I love it !
Great app 👍🏽
by jolotemba on 2020/04/17 03:17
I am very happy with this :) great app 👍🏽👍🏽
False advertising
by 3 lees on 2020/04/16 12:28
I booked a reservation on this app only to get an email telling me the quoted room rate was not the actual rate, the actual rate was $75 - $100 more than the advertised rate, but I had “HT credit”. I immediately checked the app again and the rate was still advertised as the rate I had originally booked. I travel extensively and will NOT trust this app again to book reservations.
Great App
by scottydavis on 2020/04/15 11:44
Best hotel app!
Glitch?
by meghan mccullough on 2020/04/13 07:43
I actually really would love this app the layout and everything is great and I want to use it to book a room really bad! However I have never had an account of hotel tonight and every time I try to make one no matter what email I use it always gives me a notification saying that “we’ve spotted some credit card issues, please contact hoteltonight at etc etc” I don’t understand why I can’t make an account it seriously rediculous
Stop encouraging travel
by Shaloha91 on 2020/04/08 13:32
Did someone say Vegas? No. No one said Vegas, because the country is on a frikin lockdown. How insensitive can you be?
Power Dork Devised Platform Great, but...
by UC Berkeley 2013 on 2020/04/07 02:27
In one calendar year, I made it to Level 40– Only 20 or 25 levels actually existed when I jumped in two years hence, in fact. This unprecedented clientele and loyalty was performed freely by myself alone—and on my own money, not expensed in any sense. Additionally: I SHOULD BE AT LEVEL 47 OR 48 right now, and NOT Level 43, but HT is too lazy, inept, unprofessional and or greedy to make me (or YOU, bud) whole...To sum up: If you only read one review of this company make mine the one. Dillard. The first thing you should know is that not only does HT not appreciate your loyalty, but the hotels you book via this app aren’t cool with you using it either.. ALWAYS call the hotel manager and (accurately) quote your full rate at HT (or other apps) to give them the opportunity to match the rate (and get the whole rate vs. 2/3 or something)! If you have ever thought the nickel and diming via 3rd party apps irritated the ACTUAL OWNERS OF TRAVEL INFRASTRUCTURE AND ACTUAL TRAVEL SERVICES—- YES IT DOES, INDEED! For two years, from DAY ONE PAL, the smug and condescending inventors of this (very pretty and absolutely functional) website have played a voice message to those seeking actual human assistance that “current call volume” has things backed up. Half the reason that this app was bought for the millions the founders were in it for all along, is because there has NEVER BEEN ANY REAL INVESTMENT IN PROFESSIONAL CUSTOMER SERVICE OF ANY KIND. (Their “concierges” were in some cases KIDS WHO LITERALLY HAD NOT ONLY NEVER BOOKED A HOTEL IN THEIR NAME, but had only ever travelled to college and maybe to San Francisco to cash in on Twitter, FB, HT or some other tech juggernaut. The “advice” from these folks over a dozen probes is a good 30 minutes of comedy unto self! Ok— my food came. The rates are still ok, and the platform (now property of bayer or hotels dot com or who cares) is great, but I only came back to get a grand in credits that I COULD CLAIM NO OTHER WAY !!!!! and I have to eat with the girl. This is a crew who. Blatantly. have treated their best custys with contempt, cashed out, and never had the smallest —— —- t o give about you, me, their “partner” hotels or the industry itself. (I’m guilty of some of that too but I don’t pretend otherwise.) Happy Trails. Dillard
Thank you
by sunshine ❤️💛❤️💙💜 on 2020/04/06 19:50
Thank you for giving my family what we need at an amazing price ❤️🧡💛💚💙💜💝💖
Great!
by VeloHud on 2020/04/06 00:09
I’m under stress rift now; yet I’m taking the time to write this review. This is my go to app in times of travel crisis.
Hotel
by toph2155 on 2020/04/04 01:09
It didn’t let me use my promo code that I wanted to and or kept saying that I already did which I didn’t but other then that all was fine and dandy.
Unable to see all reviews
by CaliChick00 on 2020/04/03 05:32
The downside to using this app is they make it hard to see ALL reviews. You can only see three reviews if there are any.
Brilliant service
by Di Cochran on 2020/04/01 22:54
Lilian in customer service was not only informed & very good to work with & is a credit to your company
The Worst Customer Service Ever
by CallieMarieB on 2020/03/30 05:52
I hate this company. I made a mistake booking and called within three minutes of the accidental booking and stayed on hold for nearly 50 minutes before I was able to speak with someone and then she lied to me and told me that she would “try to ask the hotel” if they’d be ok with a refund, called me back and said they could not accommodate the request and blamed it on the hotel. I am not an idiot, and most third party sites possess the power to cancel a reservation, not the actual hotel. Called the hotel and they confirmed my suspicion. I called back Hotel Tonight and stayed on the phone for nearly two hours before I was disconnected. I’ve sent multiple emails about the poor customer service to no avail. I’m disgusted with the experience, did NOT get my money back, and will NEVER use this service again.
🌈❌⭕️❤️🤪😷
by mxrmom on 2020/03/29 10:28
👍
J Wagner
by dhdududjdjd on 2020/03/28 21:44
Terrible. Bad confirmation number. Not compatible. Charged my card and got no reservation. Hotel would not honor rate. Confermation only e mailed after I called customer service. Half hour of headaches
Thanks a lot
by jerrhinda on 2020/03/27 17:10
U guys are perfect thanks a lot
Great discount on a Thursday night last minute booking...Thank you Hoteltonight.com
by RctJds on 2020/03/27 14:08
In choosing to book my reservation through hoteltonight.com, we were able to receive a discount that was approximately a 30% reduction of the total cost that we were quoted by the hotel front desk when we arrived in person to inquire the nightly rates. We would definitely recommend booking through hotel tonight.com. Thank you. - Jonathan S.
Tonight it is!
by TomTomClubber on 2020/03/27 04:21
Great app
Hotel Tonight Hasn’t Disappointed Yet
by Theykilledkenny75 on 2020/03/26 13:39
I’m someone who likes to book rooms on a whim just because I like to get ideas for my living space sometimes or be on a mini vacation from my neighborhood and be somewhere else. NYC allows you to do that and has enough options in different areas where you can be away but in reality you’re just in a hotel and see people you normally wouldn’t interact with or otherwise ever see. Best part are the deals and since Ive never have had a problem why wouldn’t I write a review?
HT makes it easy to find a good hotel! Use promo code TKUHN17 for $50 credit!
by TamiKuhn on 2020/03/24 23:20
I’ve used Hotel Tonight on several trips and enjoy how easy it makes it to find a safe, clean place to stay at a decent price. The app includes charming one-of-a-kind hotels as well as standards—I think the hotel owner can take the initiative to sign up. Reviews and ratings help guide your choice as well as prices and “deals.” There are also promotional codes that can give you discounts of up to $50 just for signing up! Please use mine when you download the app for $50 off your first booking: TKUHN17 All bookings are non-refundable so be certain you want to stay where you book. Long-term stay options are available. Amenities for each hotel are listed pets, pool, smoking/nonsmoking rooms, number of beds. I wish they would include an option to request a handicap accessible room (there should be no additional fee). You may be able to get a better discount with AARP or other promotions if you just check into the hotel onsite. You might risk not getting a room however. HT app includes a receipt for your room; the hotel doesn’t print it out for you unless you purchased incidentals, food service, etc. I’ve found this app very helpful in cities both big and small. It includes maps and directions for how to get to the hotel as well. I hope you find it useful! Remember to use promo code: TKUHN17
Loving it!!!
by PashaAmericanits on 2020/03/24 22:52
Best app to earn your way to best deals out there, I’m all over USA I love the deals I always get 😉👍🏻
Pricing is BS (pls read)
by KFURHDJ on 2020/03/22 13:54
I understand the parking fees, valet, pet fees if you bring your dog, even WiFi if hotel wants to charge extra for these. But not acceptable to list in fine print RESORT FEES that aren’t added to your price. If it’s not optional, it needs to be listed IN YOUR FINAL PRICE. Get your act together Hotel Tonight.
Great support under Covid19 stressful situation
by marocu_lp on 2020/03/22 13:34
They were able to study my case and be more flexible as I had to cancel bc of the CV situation. Great team and great customer service!
Best App For Hotels
by HoneyThunder11 on 2020/03/21 15:12
Truly amazed ! This app Gets your perks and the cheapest I feel! Thank you
I used my money to not go
by fytavi on 2020/03/21 10:42
Please let me have my complimentary room Houston Marriott
Great customer service
by MattieJay76 on 2020/03/21 10:19
The rep was so wonderful I am so grateful for help
Terrible customer support
by LouieA#1 on 2020/03/20 12:47
They claim to have 24/7 support but that is a lie. There is no way to call, just email and after emailing 3 times over a week has passed and I've only received an automated response. There are much better options for hotel booking. These guys are no good.
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Have been charged twice and was not booked
by Hugo0026 on 2020/03/19 19:33
I got charged twice. First on hotel tonight and another time through the hotel we were supposed to have a room at. I arrived at the hotel and was told that no room was ever booked. I was embarrassed in front of friends. I tried fixing the problem by contacting customer support, but they never reached back out to me. I am out of 200$ at the moment and can’t seem to even get a response back. Disappointing due to me having to ask to borrow money for the room I should have already have booked.
Love this app!
by michele ward on 2020/03/19 19:16
Super easy booking !
Amazing Rates
by ClumsyAsh on 2020/03/18 22:50
Every spontaneous trip and stay ... I can check hotels tonight and know I will be giving a 4-5 star hotel for an affordable rate . So far I haven’t been disappointed :) Must add one of the resorts I visited through hotels tonight is now a prospect place for my destination wedding.
Our favorite booking app
by Jjgveloz on 2020/03/18 04:08
My family and I just returned from staying in a private and beautiful spacious beach cottage in Myrtle beach, one that, without hotel tonight, would likely have been out of our price range. It was literally a home away from home with 3 private bedrooms, private parking right under our cottage, a full kitchen, dining room, washer/dryer, jet tub and 2 bathrooms. At hotel prices! This is our second time using hotel tonight and both times we found customer service personable, compassionate and prompt and both times the places exceeded our expectations. We will absolutely use hotel tonight again!
No good
by frog222222 on 2020/03/17 17:16
Cant cancel reservations or change reservation no good at all
Terrible
by Ahoy1989 on 2020/03/17 02:32
Booked a flight back in February from San Diego to Seattle. Obviously COVID-19 hit Washington worse than California. Called customer support which they told me that they’ll only give “hotel credit”. Goes to show this company doesn’t give a **** about they’re clients but only money. Expect me to delete and take my business elsewhere. Be safe out there everyone.
Very cooperative
by Mort and Michelle on 2020/03/17 02:19
With the world in somewhat of an a frantic order and all group events being cancelled we were able to get a refund as a credit to use at a later date
Credit Card problem
by zarahes on 2020/03/16 23:22
The app shouldn’t save the credit or debit card numbers you pay with, then when you want to do another reservation it automatically uses the last card you payed with and this has caused a lot of trouble for me: a friend kept using my card for his stays, I accidentally payed with another friend’s card, etc. Other than that, it is a good app, just make sure you erase your card’s number from the app.
Wonderful service
by Sexykendravegas on 2020/03/16 22:01
I have stayed here numerous times they’ve always been wonderful
🤷🏿‍♂️
by eric nott-jurley on 2020/03/16 07:04
It’s so easy even I can easily do it with ease😮😄
Great accurate app for hotel choices
by G-dog2012 on 2020/03/14 14:17
The speed and accuracy is excellent on this app and the daily deals are great.
Customer service
by Staz313 on 2020/03/14 03:01
Great customer service online and over the phone. Pleasure to work with.
Fast
by Quann08 on 2020/03/14 02:59
Everything was fast and easy was able to use Applepay verses having yo type in card information
Beware
by Slay1280 on 2020/03/14 00:42
Hidden fees that do not show up when booking through the app. An extra 28.00 fee that goes to the hotel. You will not be warned or told of this information when booking through the app.
The Best
by RedHeadMan1984 on 2020/03/13 17:08
I’ve been using Hotel Tonight for years and I’ve always got the best last minute deals!! Especially when I’m traveling internationally!!
Outstanding
by 2020 Broker Lady V on 2020/03/13 16:27
The Hotel Tonight is the fastest and easiest way to find you best priced and Best Hotels in every category. You know you have “Choices” and they do too!! Maybe your past travel wasn’t as concerned with price as today, you don’t have to downgrade because if it’s on the site you are saving at least 10-20% over all! Best selections, prices and easy!! WINNER!! The RE Broker Lady 2020
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Pray an emergency doesn’t come up
by KAMMLOSANGELES on 2019/12/03 05:22
I have used Hotel Tonight around 10 times. I just booked a room and the morning of my reservation I broke my leg, was in the hospital trying to cancel this booking well before check in time. I was told by one Hotel Tonight Support agent that he tried to contact the Hotel and would follow up with me today after the Hotel Manager would be available to speak to regarding my situation. During that chat I was told I was being scheduled for surgery in 3 weeks. Yesterday I get an email from some Hotel Tonight woman I never communicated with telling me so sad, too bad. I emailed her back and still have not received a reply. I also did not receive the follow up I was promised by the Hotel Tonight Agent that gave me his word in writing that after he would contact me today with an update personally. So, if you don’t mind throwing away $100 bucks or more for a room you can’t use because of a medical emergency and customer service that not only does not follow through with your issues and only taking your money.... then this might be the right match for you. Not even a credit could initially be worked out or a refund minus a cancellation fee. The price offered on this app is no cheaper than others where they do have options if you must cancel or a unforeseen medical emergency happens.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Terrible experience
by ksaw71 on 2019/09/23 16:19
Booked room thru app about an hour out as I was driving. In all fairness, my three previous bookings went as planned however this one did not. Showed up exhausted, presented my booking and they had no record of it. The hotel also said they have been sold out since 5:00 PM. I booked around 8:00 PM. The hotel clerk stated this is quite frequently the experience and that I should always call the hotel directly to check availability and then book thru the HT app. I checked my bank and Hotel Tonight had immediately charged my card for this “phantom” booking. After calling customer service, they made me feel like they were doing me a favor by refunding my money. Also, the money that took them 30 seconds to take will take 5-7 business days to refund. No additional apology or concern that I had to get back in the car exhausted and drive another 30 mins to another hotel. Just a complete joke all around and absolutely no business being in the service business.
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Cannot delete payment info
by dtv now customer on 2018/11/14 03:43
I like the discount and hotel choices provided by HT. Very good deals. It’s great until you need customer service. I’ve used this app for 2 yrs and the only time I needed customer service it was a disaster. This app doesn’t give an option in iOS to remove a previously saved credit card on your account. O called customer service and got no help and was hung up on. I should have the ability to delete a card to avoid accidentally charging the wrong one if I have saved more than 1 card on my account. You guys need to add that feature for iOS and also train your customer service reps to call customers back because they ask for a “callback number in case we get disconnected “ but they don’t call back.
Waste
by wristen4 on 2019/12/05 19:59
Hotel tonight makes you believe that you are a part A membership. The prices for a level 6 are the same “perkS” LITERALLY ANYONE ELSE CAN HAVE. Anyone who has NEVER used this company to book before can book for the fist time with the very same “perks” what is the point of this app if I can google a great deal and use any other app for my reservations? I mean really???? At the Comfort Suites I was told that hotelTonight is always giving them issues. This after I tried to check in only to be told that hoteltonights “credit card” they used for MY reservation was not going through?????????? So u called the number for customer service only to be laughed at after telling the jerk on the phone that I was waiting with my kid outside in the cold. I was very upset and he ridiculed me so I spoke with a “manager” and got NOTHING NOT EVEN AN APOLOGY! I am debating ever using your app again! I will pass all of this Info along to my social media following! THANK YOU FOR NOT CARING HOTELTONIGHT!!! My kids thank you!🙄 Happy holidays!
Doesn’t ACTUALLY check for ROOM AVAILABILITY
by Pimptastik on 2019/03/31 14:39
When first using this app I thought it was pretty good to get a hotel room on the fly until I just had this bad experience using the app.... I booked a room and when it came time to check into the hotel the front clerk told me they actually didn’t have any rooms available and that the only thing the app did was send them an email saying I booked and bought a room but it didn’t seem to reserve anything for me at all. The clerk also shown me that the hotel tonight app actually doesn’t check for any availability of rooms at all giving people a false sense that they actually have a room reserved when they don’t! And to make it WORSE the money you pay on the app is non refundable which a dirty way of stealing people’s money if there or any issues to arise. I don’t like that at all and they NEED TO FIX THE APP TO ACTUALLY CHECK THE AVAILABILITY FOR HOTELS AND INCORPORATE A GOOD REFUNDABLE OPTION for instances like this!!! Won’t be booking any hotels no more using this app 💯😡😤🤬
Luna
by jow blow 137 on 2018/12/19 23:17
I had an horrific experience with this site and I don’t even know how or where to begin... that was until I spoke with one of the senior officials named Luna whom was a tremendous asset! He not only helped receive the necessary compensation for the debacle the had taken place the previous night, he helped me find a room close to where I needed to be the following day and saw it all the way through until the end of the check-in to insure that I was well taken care of and well on my way to my new job and did so with courteousness, professionalism and helpfulness unprecedented. I am grateful for Mr. Luna and all the help I received at Hotels Tonight. I suggest and request this site to anyone and everyone looking for a great deal and an easy booking - 5 STARS AND 2 thumbs up 👍👍
Rating Trends
0,4919,505,438,291,280,282,268,219,2,0,9,772,508,124,120,141,100,80,68,63,60,69,97,76,42,52,40,45,69,75,71,28,45,42,48,35,93,50,58,40,54,68,80,107,76,42,62,66,68,82,107,92,68,83,55,85,77,154,130,78,49,89,92,101,137,109,76,84,90,88,145,164,141,90,123,124,142,183,193,181,135,104,126,136,199,183,144,106,123
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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Rip off, be aware
by Adam1984LA on 2020/06/01 00:43
This is the worst app to book hotels with, period! I booked a hotel for one night using this app only to find out the hotel was closed and no one was answering the phone! So I called HT’s customer service which is located in Vietnam so I can get my money back, since I had to use Expedia to book a hotel - I needed a place to stay - it was getting late! They refused to give me my money back and said that they will email the hotel, how does that do me any good?? Am I supposed to sleep in my car and wait to hear back from you? The following day late evening I hear back from them saying that we just spoke to the hotel, and they were open. What a blatant lie, I went there and it was closed! I had to stay somewhere else - and you contact me 30hrs later?? So they are not giving me back my money, I will dispute the charge through Amex, and I will NEVER use this company again, never!! Expedia from now on!!
Great
by sassy4917 on 2020/05/31 07:34
Wonderful place to stay
Unwanted Guests Given Access to Your room
by NYdmb on 2020/05/31 02:28
Terrible customer service! I booked through hotel tonight at Hotel Newton in NYC. They gave my room key to someone who had visited me earlier in the evening. This person returned when I was not there asked for the key and they complied! When I called Hotel Tonight & told them my story they said they would call the hotel. I received a call back from hotel tonight and they told me they can’t do a thing for me that the hotel said they kicked us both out! I am sitting in the hotel room as I write this! Hotel tonight was reluctant to call the hotel ask for my room to prove that I was in fact still here! That would tell them that the hotel was lying! It’s actually very scary that they would do that! I’m. Not happy with either of them for I needed to handle some things today and this is wasting my time!
Awesome App you are missing out if you don’t use it!
by JerrylilyAdonis on 2020/05/30 19:21
I have booked so many great hotels in so many different places. From The heart of Chicago to the Heart of London and even Disney properties! Best hotels at best prices!
Don’t bother
by noc1987654321 on 2020/05/30 06:38
Having used it and been happy in the past, I have noticed now that hotels are cheaper elsewhere. The fee the the app is charging is way too high. Im also questioning real availability right now as a room is showing for over 7000 Euro per night in a 3 star hotel at best, while the airport is closed and everything is on lock down. I mentioned it to them in 2 emails, yet it still shows. Said hotel has been closed for 10 weeks now. Needless to say I’ll be booking my hotels thru a different platform
BrittSc90
by Brittsc90 on 2020/05/30 02:55
10 stars
Does not allow pet friendly searches
by Snic* on 2020/05/29 16:19
Please allow us to search for pet friendly accommodations.
Awesome App
by yobal221 on 2020/05/29 13:23
This application is user friendly and helped my family and I enjoy a great last minute trip.
Level / account
by cristobal nava on 2020/05/29 12:07
I had already an account with you guys but never sent me the link to my email ... now I am back at level 1 Thank you
Thank you!
by RickMPage on 2020/05/29 01:46
Using you for 7 years...Love you guys!
PROFESSIONAL CUSTOMER SERVICE
by LTSHWBB on 2020/05/28 21:11
I do enjoy using Hotel Tonight App.. Their very competitive with other rates n their incentive program is delightful!! I luv Hotel Tonight for my travels TY‼️
Always happy !
by ChefLin on 2020/05/28 01:39
Every time last minute room is needed I can always get some super !
Great experience!
by Fah0d on 2020/05/27 14:39
I used this app 2013 in New York, and this time in San Francisco, and it’s been as good as I remember. Very easy to book, cheap, and fast!
Business
by JCFLIVE on 2020/05/26 23:01
I love having this app for all my business Favela makes booking fast and efficient.
Be careful with credits
by LOVING IT11221222 on 2020/05/26 22:51
I travel a lot for work and used HT often this year (~130 night booked) and accumulated roughly $700 worth of credits, which I was saving up to use for a trip like this past weekend for Memorial Day to find out they had all expired, and it was never communicated to me that these credits expire when I received them. Customer service rep was nice but at the end of the day their superior could only approve $180 out of my $700 worth of credits to be reinstated after further negotiation. Very sleazy business practice and taking care of a top .1% booker of their service imho.
Love the ease!
by Leigh Baby on 2020/05/25 18:44
We used this before and found it a great way to book! Thank you!
Riverdale ca
by rossalcala on 2020/05/25 01:26
Best app for hotel stay. Easy and great deals!!!
Loved every moment on this app!
by Mr.Jd Branding and Ariel Bliss on 2020/05/24 09:56
Quick, efficient, Informative, completely blew my mind on pricing, and we loved the last minute gamble that allowed us to budget in for an additional night for our park city lovecation! Thank you!
Not fair
by Ecathing on 2020/05/24 00:07
They only have Promo codes for new guest. I have had the app for about 2 years and all of the codes say “ Must be a first time guest “. Really not cool, after keeping the app we should get something IMO
Great app
by Billionunderthecouch on 2020/05/23 16:09
Easy to use. Great rates.
Bomb app
by Eeanlogan on 2020/05/23 07:02
I have to say this is the most useful app I have. One of the most. Just wish I could still search for a hotel
Hotel
by ruby9619 on 2020/05/23 04:19
Need more
Easy quick deals.
by Matty McCrad on 2020/05/22 23:26
I love the ease of use and how quick it is to get a cheap hotel on the fly.
Hotels Tonight
by DonnyO24 on 2020/05/22 02:20
Reliable, customer friendly, and always a great experience. Thanks !!
Used in the past
by Handsom Hal on 2020/05/21 03:39
This is a great way to get a room, especially if you don’t know where your going to end up at the end of the day. We used this last trip and will use it again for another. The only feature I would like added would be a search that let you decide based upon having a pet.
More options
by sp8645 on 2020/05/20 23:37
Wish the app had more options. Add notes Search for pet friendly book 2 rooms for the same hotel.
Awesome
by cweimz on 2020/05/20 15:03
Great app.... so convenient and easy to use
Review
by ChevellHairstylist on 2020/05/20 14:15
Happy
Best deals
by Ree104 on 2020/05/17 15:50
My husband and i use this app frequently to get great rates on rooms while we travel.
Best Deals
by Momcrease on 2020/05/16 02:44
Always the best deals !
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
Great great app
by afi4417 on 2020/05/15 13:25
I don’t ever write reviews this will be my very first one this app was so easy very convenient and the room was as advertised just great great great
A lot of problems
by hahsnnchwhbshs on 2020/05/14 22:26
3 out of 5 times I’ve used this app I have had problems checking in. Either hotels tonight doesn’t send my booking or they fail to mention that some hotels require a deposit. So I get to the hotel and get blindsided with a deposit. It’s not worth the headache to save a couple dollars. I’ll be deleting the app.
Love it👍🏼
by Riddle Tucaz on 2020/05/14 17:35
Fast & Easy 😊
Stole my money.
by theybogusasf on 2020/05/14 15:51
Charged me for a hotel In California I live in Illinois. Smh been tryna get my money bck they are terrible it’s been weeks of fighting
Just keep waiting!
by Sataya on 2020/05/14 11:15
This IS my favorite hotel booking app especially for last minute. I used to go to Vegas 2x a month and never spend more than $50/night always staying on the strip. The best deal I remember was $20 at the Cosmo which I booked at 1130p just as I was landing into Vegas. The closer you wait to midnight the lower the prices fall And not to mention the level program is stellar too!
Basically a scam
by z dorsett on 2020/05/13 06:44
A lot of the hotels are not even open
Staff
by Peacetomatteo on 2020/05/12 14:58
So far the hotels to night staff has been amazing. I just want to thank them for being so understanding and helpful
Best
by Crazyjackie03 on 2020/05/12 04:10
Best app for hotels!
Sign In with Apple account issue
by Jim Reich on 2020/05/09 11:43
The app does not provide a path to convert an existing account to a Sign in with Apple account.
Non Refundable Policy Very Frustrating
by R W R on 2020/05/08 16:27
The non refundable policy is very frustrating. Especially when the hotel has agreed to completely cancel the booking with out a charge. Not only can the hotel lock your money in due to the non refundable policy but the Hotel Tonight app will not give you your money back. Now there is a credit on my account when I am not sure if I will ever use this app again.( After I spent north of 1k using the app.)
They won’t answer
by sushiprincessE on 2020/05/08 16:26
I made a reservation last night for today and the hotel didn’t get it nor will they honor my rate. Hotel Tonight charged my credit card and won’t respond via email.
Get this app!
by lavantae on 2020/05/07 22:18
Lost my father in law to Covid 19 and hoteltonight gave a very great rate that made our stay comfortable during such a hard time. Rip Freddie Clark
Fast easy fun
by coleadrift on 2020/05/07 20:14
Great app, never a glitch. I like that the hotels are a curated selection so you know if you are in an unfamiliar town they are likely to be clean and good quality stays. Have had great personal customer service over the years. The app interface is just super easy to use and navigate, lots of good info to make your choice of where to stay. Dig the recommendation/friend discounts and the level rewards, really adds up to some great discounts if you use the app regularly. Don’t leave home without them!
This app wouldn’t even give me 30 minutes to consult my spouse
by LoneStar_SAL on 2020/05/07 19:01
This app wouldn’t even give me 30 minutes to consult with my spouse (who’s a hospital nurse that can’t just drop everything to call me back), so the rate was increased by $17 per night. It’s not fun to have the rate increased so quickly.
Most eclectic, encompassing hotel app
by Lavieenveuve on 2020/05/05 16:35
This app is my fave by far - not just because of the "perks" or rewards endowed upon the guest, but the broad range and scope of hotels one has to choose from. Though less hotels are listed (only the ones offering extra special /sometimes ridiculous deals just to fill up rooms last minute)- on those special nights - when the sky is like lace, suddenly you glance at the app at 8 pm and the Benson is $40 cheaper to stay at than the Snooz-inn (sic). (For those lucky nonportlandians - a grand old 5 star hotel renowned for excellence is $90 as opposed to the good old 2 - 2 1/2 star quality inns are $130. The only option is to treat yourself.
Registering - Updated 5/05/2020
by amjice on 2020/05/04 20:06
Bam! Perfect and convenient app for iOS users! Thanks, HT! ===== OLD REVIEW ===== No Apple Sign-In, only Facebook.
Limited service
by sfnorcalfckr on 2020/05/03 20:39
It would be great if you offered room options. The amount of times I have used your app for hotel room choices the rooms have always been the low budget room. It feels a little discriminating to be honest and the savings is not really there for these occurrences. Whatever an individuals status is Hotels tonight would be nice if the savings carried over towards room upgrades etc.
Best app
by Hospice2015 on 2020/05/02 00:51
Hotel tonight always has the best rates for the area you choose. In addition top rated quality hotels.
KPIERCE92
by RYLRAX on 2020/04/30 09:43
Best app for cheap clean hotels at a decent price
Esco10pop
by ESCO GO HARD on 2020/04/27 22:27
Fast & easy👌
The best app for booking hotels
by valeriadelgado on 2020/04/26 20:39
It’s great they always have super great deals!!
Fast booking
by naceman405 on 2020/04/24 18:26
Fast booking with rewards!!!
Covid 19
by iPhone Brandon on 2020/04/23 19:34
This app was cool until they wouldn’t give me a refund for my trip cancelled due to Covid-19. I have bills to pay, and they don’t accept Hotel Tonight credits... I’ll be booking through hotels directly from now on. I’m done using 3rd party vendors.
Susan T.
by S.T. in Austin on 2020/04/19 22:54
What an incredible app. I use it frequently and it never fails to make travel easy and more affordable. I literally cannot see any reason not to use it. I hope if you jump on you love it as much as I do.
Love the levels
by BReZZyBaByGo on 2020/04/19 03:28
This is a good app when you use it frequently! I love it !
Great app 👍🏽
by jolotemba on 2020/04/17 03:17
I am very happy with this :) great app 👍🏽👍🏽
False advertising
by 3 lees on 2020/04/16 12:28
I booked a reservation on this app only to get an email telling me the quoted room rate was not the actual rate, the actual rate was $75 - $100 more than the advertised rate, but I had “HT credit”. I immediately checked the app again and the rate was still advertised as the rate I had originally booked. I travel extensively and will NOT trust this app again to book reservations.
Great App
by scottydavis on 2020/04/15 11:44
Best hotel app!
Glitch?
by meghan mccullough on 2020/04/13 07:43
I actually really would love this app the layout and everything is great and I want to use it to book a room really bad! However I have never had an account of hotel tonight and every time I try to make one no matter what email I use it always gives me a notification saying that “we’ve spotted some credit card issues, please contact hoteltonight at etc etc” I don’t understand why I can’t make an account it seriously rediculous
Stop encouraging travel
by Shaloha91 on 2020/04/08 13:32
Did someone say Vegas? No. No one said Vegas, because the country is on a frikin lockdown. How insensitive can you be?
Power Dork Devised Platform Great, but...
by UC Berkeley 2013 on 2020/04/07 02:27
In one calendar year, I made it to Level 40– Only 20 or 25 levels actually existed when I jumped in two years hence, in fact. This unprecedented clientele and loyalty was performed freely by myself alone—and on my own money, not expensed in any sense. Additionally: I SHOULD BE AT LEVEL 47 OR 48 right now, and NOT Level 43, but HT is too lazy, inept, unprofessional and or greedy to make me (or YOU, bud) whole...To sum up: If you only read one review of this company make mine the one. Dillard. The first thing you should know is that not only does HT not appreciate your loyalty, but the hotels you book via this app aren’t cool with you using it either.. ALWAYS call the hotel manager and (accurately) quote your full rate at HT (or other apps) to give them the opportunity to match the rate (and get the whole rate vs. 2/3 or something)! If you have ever thought the nickel and diming via 3rd party apps irritated the ACTUAL OWNERS OF TRAVEL INFRASTRUCTURE AND ACTUAL TRAVEL SERVICES—- YES IT DOES, INDEED! For two years, from DAY ONE PAL, the smug and condescending inventors of this (very pretty and absolutely functional) website have played a voice message to those seeking actual human assistance that “current call volume” has things backed up. Half the reason that this app was bought for the millions the founders were in it for all along, is because there has NEVER BEEN ANY REAL INVESTMENT IN PROFESSIONAL CUSTOMER SERVICE OF ANY KIND. (Their “concierges” were in some cases KIDS WHO LITERALLY HAD NOT ONLY NEVER BOOKED A HOTEL IN THEIR NAME, but had only ever travelled to college and maybe to San Francisco to cash in on Twitter, FB, HT or some other tech juggernaut. The “advice” from these folks over a dozen probes is a good 30 minutes of comedy unto self! Ok— my food came. The rates are still ok, and the platform (now property of bayer or hotels dot com or who cares) is great, but I only came back to get a grand in credits that I COULD CLAIM NO OTHER WAY !!!!! and I have to eat with the girl. This is a crew who. Blatantly. have treated their best custys with contempt, cashed out, and never had the smallest —— —- t o give about you, me, their “partner” hotels or the industry itself. (I’m guilty of some of that too but I don’t pretend otherwise.) Happy Trails. Dillard
Thank you
by sunshine ❤️💛❤️💙💜 on 2020/04/06 19:50
Thank you for giving my family what we need at an amazing price ❤️🧡💛💚💙💜💝💖
Great!
by VeloHud on 2020/04/06 00:09
I’m under stress rift now; yet I’m taking the time to write this review. This is my go to app in times of travel crisis.
Hotel
by toph2155 on 2020/04/04 01:09
It didn’t let me use my promo code that I wanted to and or kept saying that I already did which I didn’t but other then that all was fine and dandy.
Unable to see all reviews
by CaliChick00 on 2020/04/03 05:32
The downside to using this app is they make it hard to see ALL reviews. You can only see three reviews if there are any.
Brilliant service
by Di Cochran on 2020/04/01 22:54
Lilian in customer service was not only informed & very good to work with & is a credit to your company
The Worst Customer Service Ever
by CallieMarieB on 2020/03/30 05:52
I hate this company. I made a mistake booking and called within three minutes of the accidental booking and stayed on hold for nearly 50 minutes before I was able to speak with someone and then she lied to me and told me that she would “try to ask the hotel” if they’d be ok with a refund, called me back and said they could not accommodate the request and blamed it on the hotel. I am not an idiot, and most third party sites possess the power to cancel a reservation, not the actual hotel. Called the hotel and they confirmed my suspicion. I called back Hotel Tonight and stayed on the phone for nearly two hours before I was disconnected. I’ve sent multiple emails about the poor customer service to no avail. I’m disgusted with the experience, did NOT get my money back, and will NEVER use this service again.
🌈❌⭕️❤️🤪😷
by mxrmom on 2020/03/29 10:28
👍
J Wagner
by dhdududjdjd on 2020/03/28 21:44
Terrible. Bad confirmation number. Not compatible. Charged my card and got no reservation. Hotel would not honor rate. Confermation only e mailed after I called customer service. Half hour of headaches
Thanks a lot
by jerrhinda on 2020/03/27 17:10
U guys are perfect thanks a lot
Great discount on a Thursday night last minute booking...Thank you Hoteltonight.com
by RctJds on 2020/03/27 14:08
In choosing to book my reservation through hoteltonight.com, we were able to receive a discount that was approximately a 30% reduction of the total cost that we were quoted by the hotel front desk when we arrived in person to inquire the nightly rates. We would definitely recommend booking through hotel tonight.com. Thank you. - Jonathan S.
Tonight it is!
by TomTomClubber on 2020/03/27 04:21
Great app
Hotel Tonight Hasn’t Disappointed Yet
by Theykilledkenny75 on 2020/03/26 13:39
I’m someone who likes to book rooms on a whim just because I like to get ideas for my living space sometimes or be on a mini vacation from my neighborhood and be somewhere else. NYC allows you to do that and has enough options in different areas where you can be away but in reality you’re just in a hotel and see people you normally wouldn’t interact with or otherwise ever see. Best part are the deals and since Ive never have had a problem why wouldn’t I write a review?
HT makes it easy to find a good hotel! Use promo code TKUHN17 for $50 credit!
by TamiKuhn on 2020/03/24 23:20
I’ve used Hotel Tonight on several trips and enjoy how easy it makes it to find a safe, clean place to stay at a decent price. The app includes charming one-of-a-kind hotels as well as standards—I think the hotel owner can take the initiative to sign up. Reviews and ratings help guide your choice as well as prices and “deals.” There are also promotional codes that can give you discounts of up to $50 just for signing up! Please use mine when you download the app for $50 off your first booking: TKUHN17 All bookings are non-refundable so be certain you want to stay where you book. Long-term stay options are available. Amenities for each hotel are listed pets, pool, smoking/nonsmoking rooms, number of beds. I wish they would include an option to request a handicap accessible room (there should be no additional fee). You may be able to get a better discount with AARP or other promotions if you just check into the hotel onsite. You might risk not getting a room however. HT app includes a receipt for your room; the hotel doesn’t print it out for you unless you purchased incidentals, food service, etc. I’ve found this app very helpful in cities both big and small. It includes maps and directions for how to get to the hotel as well. I hope you find it useful! Remember to use promo code: TKUHN17
Loving it!!!
by PashaAmericanits on 2020/03/24 22:52
Best app to earn your way to best deals out there, I’m all over USA I love the deals I always get 😉👍🏻
Pricing is BS (pls read)
by KFURHDJ on 2020/03/22 13:54
I understand the parking fees, valet, pet fees if you bring your dog, even WiFi if hotel wants to charge extra for these. But not acceptable to list in fine print RESORT FEES that aren’t added to your price. If it’s not optional, it needs to be listed IN YOUR FINAL PRICE. Get your act together Hotel Tonight.
Great support under Covid19 stressful situation
by marocu_lp on 2020/03/22 13:34
They were able to study my case and be more flexible as I had to cancel bc of the CV situation. Great team and great customer service!
Best App For Hotels
by HoneyThunder11 on 2020/03/21 15:12
Truly amazed ! This app Gets your perks and the cheapest I feel! Thank you
I used my money to not go
by fytavi on 2020/03/21 10:42
Please let me have my complimentary room Houston Marriott
Great customer service
by MattieJay76 on 2020/03/21 10:19
The rep was so wonderful I am so grateful for help
Terrible customer support
by LouieA#1 on 2020/03/20 12:47
They claim to have 24/7 support but that is a lie. There is no way to call, just email and after emailing 3 times over a week has passed and I've only received an automated response. There are much better options for hotel booking. These guys are no good.
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Have been charged twice and was not booked
by Hugo0026 on 2020/03/19 19:33
I got charged twice. First on hotel tonight and another time through the hotel we were supposed to have a room at. I arrived at the hotel and was told that no room was ever booked. I was embarrassed in front of friends. I tried fixing the problem by contacting customer support, but they never reached back out to me. I am out of 200$ at the moment and can’t seem to even get a response back. Disappointing due to me having to ask to borrow money for the room I should have already have booked.
Love this app!
by michele ward on 2020/03/19 19:16
Super easy booking !
Amazing Rates
by ClumsyAsh on 2020/03/18 22:50
Every spontaneous trip and stay ... I can check hotels tonight and know I will be giving a 4-5 star hotel for an affordable rate . So far I haven’t been disappointed :) Must add one of the resorts I visited through hotels tonight is now a prospect place for my destination wedding.
Our favorite booking app
by Jjgveloz on 2020/03/18 04:08
My family and I just returned from staying in a private and beautiful spacious beach cottage in Myrtle beach, one that, without hotel tonight, would likely have been out of our price range. It was literally a home away from home with 3 private bedrooms, private parking right under our cottage, a full kitchen, dining room, washer/dryer, jet tub and 2 bathrooms. At hotel prices! This is our second time using hotel tonight and both times we found customer service personable, compassionate and prompt and both times the places exceeded our expectations. We will absolutely use hotel tonight again!
No good
by frog222222 on 2020/03/17 17:16
Cant cancel reservations or change reservation no good at all
Terrible
by Ahoy1989 on 2020/03/17 02:32
Booked a flight back in February from San Diego to Seattle. Obviously COVID-19 hit Washington worse than California. Called customer support which they told me that they’ll only give “hotel credit”. Goes to show this company doesn’t give a **** about they’re clients but only money. Expect me to delete and take my business elsewhere. Be safe out there everyone.
Very cooperative
by Mort and Michelle on 2020/03/17 02:19
With the world in somewhat of an a frantic order and all group events being cancelled we were able to get a refund as a credit to use at a later date
Credit Card problem
by zarahes on 2020/03/16 23:22
The app shouldn’t save the credit or debit card numbers you pay with, then when you want to do another reservation it automatically uses the last card you payed with and this has caused a lot of trouble for me: a friend kept using my card for his stays, I accidentally payed with another friend’s card, etc. Other than that, it is a good app, just make sure you erase your card’s number from the app.
Wonderful service
by Sexykendravegas on 2020/03/16 22:01
I have stayed here numerous times they’ve always been wonderful
🤷🏿‍♂️
by eric nott-jurley on 2020/03/16 07:04
It’s so easy even I can easily do it with ease😮😄
Great accurate app for hotel choices
by G-dog2012 on 2020/03/14 14:17
The speed and accuracy is excellent on this app and the daily deals are great.
Customer service
by Staz313 on 2020/03/14 03:01
Great customer service online and over the phone. Pleasure to work with.
Fast
by Quann08 on 2020/03/14 02:59
Everything was fast and easy was able to use Applepay verses having yo type in card information
Beware
by Slay1280 on 2020/03/14 00:42
Hidden fees that do not show up when booking through the app. An extra 28.00 fee that goes to the hotel. You will not be warned or told of this information when booking through the app.
The Best
by RedHeadMan1984 on 2020/03/13 17:08
I’ve been using Hotel Tonight for years and I’ve always got the best last minute deals!! Especially when I’m traveling internationally!!
Outstanding
by 2020 Broker Lady V on 2020/03/13 16:27
The Hotel Tonight is the fastest and easiest way to find you best priced and Best Hotels in every category. You know you have “Choices” and they do too!! Maybe your past travel wasn’t as concerned with price as today, you don’t have to downgrade because if it’s on the site you are saving at least 10-20% over all! Best selections, prices and easy!! WINNER!! The RE Broker Lady 2020
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Pray an emergency doesn’t come up
by KAMMLOSANGELES on 2019/12/03 05:22
I have used Hotel Tonight around 10 times. I just booked a room and the morning of my reservation I broke my leg, was in the hospital trying to cancel this booking well before check in time. I was told by one Hotel Tonight Support agent that he tried to contact the Hotel and would follow up with me today after the Hotel Manager would be available to speak to regarding my situation. During that chat I was told I was being scheduled for surgery in 3 weeks. Yesterday I get an email from some Hotel Tonight woman I never communicated with telling me so sad, too bad. I emailed her back and still have not received a reply. I also did not receive the follow up I was promised by the Hotel Tonight Agent that gave me his word in writing that after he would contact me today with an update personally. So, if you don’t mind throwing away $100 bucks or more for a room you can’t use because of a medical emergency and customer service that not only does not follow through with your issues and only taking your money.... then this might be the right match for you. Not even a credit could initially be worked out or a refund minus a cancellation fee. The price offered on this app is no cheaper than others where they do have options if you must cancel or a unforeseen medical emergency happens.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Terrible experience
by ksaw71 on 2019/09/23 16:19
Booked room thru app about an hour out as I was driving. In all fairness, my three previous bookings went as planned however this one did not. Showed up exhausted, presented my booking and they had no record of it. The hotel also said they have been sold out since 5:00 PM. I booked around 8:00 PM. The hotel clerk stated this is quite frequently the experience and that I should always call the hotel directly to check availability and then book thru the HT app. I checked my bank and Hotel Tonight had immediately charged my card for this “phantom” booking. After calling customer service, they made me feel like they were doing me a favor by refunding my money. Also, the money that took them 30 seconds to take will take 5-7 business days to refund. No additional apology or concern that I had to get back in the car exhausted and drive another 30 mins to another hotel. Just a complete joke all around and absolutely no business being in the service business.
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Cannot delete payment info
by dtv now customer on 2018/11/14 03:43
I like the discount and hotel choices provided by HT. Very good deals. It’s great until you need customer service. I’ve used this app for 2 yrs and the only time I needed customer service it was a disaster. This app doesn’t give an option in iOS to remove a previously saved credit card on your account. O called customer service and got no help and was hung up on. I should have the ability to delete a card to avoid accidentally charging the wrong one if I have saved more than 1 card on my account. You guys need to add that feature for iOS and also train your customer service reps to call customers back because they ask for a “callback number in case we get disconnected “ but they don’t call back.
Waste
by wristen4 on 2019/12/05 19:59
Hotel tonight makes you believe that you are a part A membership. The prices for a level 6 are the same “perkS” LITERALLY ANYONE ELSE CAN HAVE. Anyone who has NEVER used this company to book before can book for the fist time with the very same “perks” what is the point of this app if I can google a great deal and use any other app for my reservations? I mean really???? At the Comfort Suites I was told that hotelTonight is always giving them issues. This after I tried to check in only to be told that hoteltonights “credit card” they used for MY reservation was not going through?????????? So u called the number for customer service only to be laughed at after telling the jerk on the phone that I was waiting with my kid outside in the cold. I was very upset and he ridiculed me so I spoke with a “manager” and got NOTHING NOT EVEN AN APOLOGY! I am debating ever using your app again! I will pass all of this Info along to my social media following! THANK YOU FOR NOT CARING HOTELTONIGHT!!! My kids thank you!🙄 Happy holidays!
Doesn’t ACTUALLY check for ROOM AVAILABILITY
by Pimptastik on 2019/03/31 14:39
When first using this app I thought it was pretty good to get a hotel room on the fly until I just had this bad experience using the app.... I booked a room and when it came time to check into the hotel the front clerk told me they actually didn’t have any rooms available and that the only thing the app did was send them an email saying I booked and bought a room but it didn’t seem to reserve anything for me at all. The clerk also shown me that the hotel tonight app actually doesn’t check for any availability of rooms at all giving people a false sense that they actually have a room reserved when they don’t! And to make it WORSE the money you pay on the app is non refundable which a dirty way of stealing people’s money if there or any issues to arise. I don’t like that at all and they NEED TO FIX THE APP TO ACTUALLY CHECK THE AVAILABILITY FOR HOTELS AND INCORPORATE A GOOD REFUNDABLE OPTION for instances like this!!! Won’t be booking any hotels no more using this app 💯😡😤🤬
Luna
by jow blow 137 on 2018/12/19 23:17
I had an horrific experience with this site and I don’t even know how or where to begin... that was until I spoke with one of the senior officials named Luna whom was a tremendous asset! He not only helped receive the necessary compensation for the debacle the had taken place the previous night, he helped me find a room close to where I needed to be the following day and saw it all the way through until the end of the check-in to insure that I was well taken care of and well on my way to my new job and did so with courteousness, professionalism and helpfulness unprecedented. I am grateful for Mr. Luna and all the help I received at Hotels Tonight. I suggest and request this site to anyone and everyone looking for a great deal and an easy booking - 5 STARS AND 2 thumbs up 👍👍
Rating Trends
0,4919,505,438,291,280,282,268,219,2,0,9,772,508,124,120,141,100,80,68,63,60,69,97,76,42,52,40,45,69,75,71,28,45,42,48,35,93,50,58,40,54,68,80,107,76,42,62,66,68,82,107,92,68,83,55,85,77,154,130,78,49,89,92,101,137,109,76,84,90,88,145,164,141,90,123,124,142,183,193,181,135,104,126,136,199,183,144,106,123
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