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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Love this app
by Disneymom6 on 2021/01/22 15:51
This app is perfect for the last minute getaways! Love hotels tonight!! The hotels I’ve stayed in have been amazing! Highly recommend.
Cool App
by Electroliquid on 2021/01/19 15:05
I like it, gets u pretty great prices. If u have a kid and need to book for three people it is not the best you’ll end up getting charged extra. But if you are single or a couple it is a great application.
Best hotel app ever
by toddmurraylem on 2021/01/18 23:56
Couldn't be easier. If you travel, between HT and UBER, you're all set. HT has to be the best clearinghouse for prices available. This is easily the greatest travel app ever
Beware - Not allowed to cancel bookings
by Vic Tac Toe on 2021/01/18 04:39
I accidentally made a booking at a hotel that was out of the way on our drive. When I tried to cancel it, I learned that the app does not allow cancellations. It says they “clearly state” this policy, but I couldn’t find it anywhere. I ended up having to drive an hour out of the way to stay at the hotel because I couldn’t cancel. They need to make this policy more apparent.
Easy to use
by neoninjas on 2021/01/18 02:31
Awesome convenient
Always a go to for last minute peeps😏
by @Vicmm1990 on 2021/01/17 01:07
Not only is it so simple to book a room, always great prices. I always find what best suits me in a manner of minutes, and even less to finalize the booking.
App unusable, Quadpay doesn’t work
by antonia1918 on 2021/01/17 01:00
“Send an email to login” option does not work, and the app will not allow you to type your password. This made the app nearly unusable. The app also does NOT work with their third party QuadPay service. Both my account and my boyfriends account were banned for “credit card issues” after attempting to use their partnered QuadPay service to book our hotel. Customer service told me they could not reinstate my account. Ironically, I wasn’t even given an option to finalize the creation of my account until after I asked them to cancel it! This app is poorly designed, and does not work with a service which was advertised as a partner. I will never use this service again, nor do I recommend anyone else to use it. If you don’t have time to sit on the phone with customer support, then this service isn’t for you.
App Changes Reservations to Higher Rates
by Mcolando on 2021/01/16 19:28
We just experience the app changes your reservation automatically before check-in to another date to push you back into the same night that you attempted to book at a higher rate. Called customer service and didn’t have an excuse, caught red-handed. Unbelievable.... check and screen shot your reservation and rate before confirmation.
Great App!
by UUMMM.. on 2021/01/16 18:23
I love using this app. I don’t need it often but when I do its great! One thing though that i thought was a little odd was that during the payment conformation it asked me the trace the hotel logo which i felt was a inaccessible for people who may have a disability such as someone who may be blind or has trouble keeping their hands still. Other than that very easy to use.
WONDERFUL RESOURCE
by Mrs Doc 27 on 2021/01/15 12:05
My husband and I have used the app for several years. We often take driving trips without a specific travel schedule. Hotel Tonight has provided us with a quick and easy way to locate a short notice hotel. Overall, 98%+ of the time, the hotels have been great. We have chosen “luxury” to “unique” and been very pleased with our choice. A couple of times the hotels were not as pictured and below the standard I expected. We have used the app across the US and into Canada. The choices are very reliable and usually have recognizable names from which to choose.
Rewards
by DorisHugo on 2021/01/14 23:48
I choose to book with HT over Hilton to save some money, the rewards seem small though! Next time I will spend the extra money to get Hilton points!
Always check the hotel’s own website
by roselma on 2021/01/14 18:20
This is as handy a hotel-booking app as any other, but you are not assured to save money over booking directly with the hotel (which, given a moment’s thought, should be no surprise). Use this app to find a good spot, but ensure you’re getting the best deal by visiting the hotel’s site directly.
Steve
by DooMan4 on 2021/01/13 23:39
App is great. Simple easy and reliable.
Booking in a pinch
by Roasterjoe on 2021/01/13 21:47
So fast, so easy, so great. The rewards mount up fast. Customer service is AMAZING if you need support or are in a jam.
There for yah...Now!
by worldoomph on 2021/01/12 22:00
Exactly... wait ... I mean ... wait. Last min... better deal!
Review
by mickinthecity on 2021/01/11 15:25
This is a great hotel. The location is very good. The rooms are clean and the staff is helpful and friendly.
Can’t beat it!
by gmofefjncc on 2021/01/08 22:53
Great customer service! I highly recommend using HT! Best rates also!
Awesome app
by scottyk222 on 2021/01/06 18:55
I’ve been using this app for years and have come to rely on it as my single source for sourcing hotel rooms. The ease of use, pricing and convenience are second to none. You can not go wrong with this app!
Fabulous app
by Super Dave 2288 on 2021/01/06 03:39
No need to compare all these different sites to one another. Hotel Tonight has the best prices imo. The ease and no hassle makes this my number one app for hotel stays! During COVID, I would definitely call the hotel you choose to confirm available amenities and that restaurant/Bar is open. We recently ran into a snag with this but quickly recovered by ubering to the bars.
👌🏽
by jinxedstore on 2021/01/05 17:18
One of the best apps for finding lodging on the road. Been using it for years and I’ve never had any real issues.
Always solid
by JohnHenry56 on 2021/01/04 01:41
Solid , clean , fun and hip . Off from the beach scene but with the pool deck, events and skilled bartenders you won’t notice . Plus shuttle can take you there quickly if that’s where you want to be and you are just 3 blocks and an easy walk to downtown . For the $ it’s the best in town
Hotel tonight is the best
by Alisia Ray on 2021/01/03 19:17
Hotel tonight is the best !!! I tell everyone about it!!
Rates
by Amjetaka on 2021/01/03 01:53
Best place to find inexpensive quality hotel rooms! High recommend!!
Horrible Customer Service
by Brak101 on 2021/01/02 23:58
Horrible customer service. I had used the platform several times, but never had a need to reach out to customer service. After a recent booking where I had a horrible experience with a hotel, I had to wait several hours to get in touch with a supervisor named Cesar who was rude and condescending. I had to put in several phone calls, wait several hours for a resolution and was ultimately told that I should have waited on hold for several hours when I originally had the issue with the hotel. Skip and book direct with your hotel to save yourself some pain
Nothing not to like!
by justpostvthereview on 2021/01/02 16:37
Repeatedly beats any other rate. Including the hotels promise if you call direct! Introduces you to new places & gets you out of the hotel chain points, promises & crowds.
Complaining
by Znxnrndld z :!:&.' on 2021/01/02 01:26
You guys wouldn’t switch email lost my levels
Love!
by Gossy Groupy on 2020/12/31 23:10
Used so many times last minute for great hotels!
Great competition for Airbnb
by Anthony Diez on 2020/12/31 20:25
This service helps find the best deals with high quality at the best prices
Seamless purchase with apple pay
by tbaxter88!!! on 2020/12/31 05:09
Easy and quick.
Awesome App’
by unLobodomesticado on 2020/12/31 03:01
This app always comes thru. I travel a lot for work and I always get the best deals thru hotels tonight.
Huge fan!
by TioJuano on 2020/12/31 02:36
I love this app. It’s my trusty go-to for deals.
Not Enough Filter Options
by alexlee-dev on 2020/12/30 17:47
Pretty decent app, but you can’t filter by amenity like most other similar applications.
Bug out buddy
by TNTwinks on 2020/12/30 16:24
Hotel tonight has been well serving my need to get away for over a year now. I’m over the ten trip mark and looking forward to many more! Thanks!
Great deal in Sedona
by hikingtravel on 2020/12/30 15:54
I read a lot of bad reviews regarding jump in price etc. But you do need to read the small print. I stayed in Sedona Az in Dec. at a golf resort during the week for $60 per night, including taxes and resort fees. Actually it was Oak creek near Sedona. This was cheaper than another hotel site that I usually use and cheaper than the resorts own web site. Yes Sedona hotels usually charge a resort fee but this is disclosed in the app and is charged separately once you check in. It still came out cheaper with the resort fee added on. Also rooms cheaper Sun thru Thurs.
Horrible App / Please read
by yaitsrichy on 2020/12/29 18:58
A while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended this app assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use this app. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in.
Great way to save money on hotels
by fredz dealz on 2020/12/29 08:49
I saved 40%
TERRIBLE CUSTOMER SERVICE
by jmg1971 on 2020/12/28 23:34
I spent over 3 hrs trying to get in touch with a live person only to finally talk to a live person who said they couldn’t help me bc I waited too long to call. ARE YOU KIDDING ME? I sent an email asking for someone to call me to work out the issue and no one did so then I finally was able to find an actual phone number and spoke to SAL LARA who couldn’t have been more rude or empathetic. He was rude and extremely unhelpful. DO NOT BOOK THROUGH HOTELS TONIGHT AS THEY ARE A SCAM!!!!
Easy to book
by Yeahwhooo on 2020/12/28 14:23
Thanks!
Always the best!
by taaydd on 2020/12/27 07:15
Hotel Tonight has always been great! We love this app!
Great deals
by Sunshine Marquez on 2020/12/27 05:29
Always get a good deals from This apps. Thank you!
Scammy app
by stirharleys on 2020/12/27 03:22
Deals are not great, search function works poorly. Seems to divert to certain hotels instead of the location you really want, likely for kickbacks
Love. This. App.
by Brian Luzietti on 2020/12/27 00:15
Seriously love this app. Living in CT, I like to visit NYC often, and the hotel deals I have gotten through HotelTonight have been unbelievable.
Love the app
by JasiuiMonia3 on 2020/12/26 15:27
Great way to find accommodations!
5 Star
by PhillyGuy04 on 2020/12/26 00:59
The booking process and the check in process when I get to the hotel is very fast and easy. Would highly recommend. I’ve tried other websites and haven’t had as much success.
Hopefully!!!!!!!
by miss SRM on 2020/12/25 18:06
I always ask for the bottom floor close to the office because I am disabled and can not climb stairs and things so let’s see this time if they help me to get that first floor and then I’ll write a review TY
Perfect app for last minute bookings
by John pellz is the man on 2020/12/25 17:42
Saves me a lot of money and I highly recommend.
Good
by eCA714 on 2020/12/25 17:01
Very comfortable and clean hotel. Perfect for family
Still the best
by architecturefan on 2020/12/24 15:04
I was an early adopter (now Level 7). Still consistently has the best deals. UI is always sharp.
01010
by BKPJR on 2020/12/24 14:10
Okay so far. Level up
Surreal
by Codakblue on 2020/12/23 15:57
Best hotel in Mexico in my humble opinion. No stone left unturned
Quick and easy
by Giraffe41 on 2020/12/22 23:57
App is easy to use and has great rates and info. Quick booking process and excellent search functions. Bravo!
Good service and comfortably
by Moolah.banz on 2020/12/20 13:35
Like the service hotel tonight great deals and good location.
Good service and comfortably
by Moolah.banz on 2020/12/20 13:35
Like the service hotel tonight great deals and good location.
Location
by Greg Hill 123 on 2020/12/19 18:14
It used my location to book a room. The room ended up being in France. They did not refund my money.
Extremely bad customer service!
by Nannnmedna on 2020/12/18 21:17
I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money.
Love this app
by Lloydtonda on 2020/12/18 04:28
I have been in love with this app for over 8 year thanks
😭👌🏽👌🏽
by kaayKaash on 2020/12/17 02:10
Yea this is the best. She fixed my problem quick. I was scared because she said she would call me back😹 but nah they really helped . Thank you!
Terrible
by champ 😠 on 2020/12/16 19:22
This app used to giving amazing deals on wonderful hotels. Now this app only has high priced ROACH COACHES. Do not use this app.
Yasss!
by kailee p on 2020/12/15 05:54
Love the deals, worth getting the app for trips!
Horrible service
by monetteallen on 2020/12/12 06:11
Poor customer service. No support when having issues at hotel.
Great app!
by joshua cali on 2020/12/11 17:40
I use it extensively for travel. Good rates. Also really good customer service.
Outstanding customer service
by jack singgh on 2020/12/11 17:12
Ramon Camacho helped me out with a cancellation. He went beyond customer service and provided an outstanding service. Would recommend you guys for future business. Thank you again for your services.
Lots of false advertising.
by Tdeal08 on 2020/12/11 09:37
The bait and switch of allowing hotels to add fees of 50%+ at check in makes the platform unusable. The lack of transparency is really unfortunate.
Great rate
by Tommy aces on 2020/12/09 17:20
Love Hotel Tonight always find a great hotel at a great rate.
I love waiting until the last minute
by risk it mike on 2020/12/09 14:31
Best way to book a room. Wait. Wait. Wait !! Deal!!! I never use anything else. Always book the day of or day before I need a room.
Fraud!!!
by The future 2020 on 2020/12/09 05:23
Be careful everyone! I booked a hotel for $29 and then it waived an extra $41 in service fees unknowingly ! At checkin, they charged me this extra fee separately and I said no, I’m not paying more than double for “fees” - please cancel! The hotel had no problem doing this, but then hotel tonight fought me tooth and nail and said that they would refund me - even though I didn’t even book the room! I didn’t stay in the room, I didn’t get a room key! Fraud!!!! Chargeback coming - make sure you avoid Hotel Tonight at all costs!
Love this app!
by DontGetThisGameItSUCKS on 2020/12/08 16:45
I love to travel and love saving money (who doesn’t?). So this app just makes perfect sense. I literally took a vacation with my family through seven states and used hotel tonight the entire time. Found some AMAZING deals. In Sedona, AZ we found a place that was so nice, my wife refused to leave🤣 Luckily, we checked hotel tonight the next morning and booked the same room for a second night.
Great deals
by Chicka827doghockey on 2020/12/07 14:46
Founds my new favorite booking site, great great GREAT deals!
Convivial Collaboration
by McGruff Torres on 2020/12/07 05:11
I can always Count on Hotel Tonight 👣🤙🏽
Stay away
by Me_2_again on 2020/12/06 20:05
A rip off, they charged me extra 62$ from what was showing on the screen. Never honored what was promised. Contacted customer support, kept apologizing, appreciating, ....blablabla with no action to correct it. Will never use them again. App deleted, you guys will go out of business soon.
Love the app
by cc1038475 on 2020/12/05 00:07
Love the app
Worst Possible Customer Service
by krsg73 on 2020/12/04 20:41
My wife accidentally clicked the wrong place and it booked a room. She called them instantly to explain and they are refusing to credit because it’s within 24 hours. Obviously! The name of the app is Hotel Tonight. It’s not like this was hours later. Disputing the charge and deleting the app because of this horrible response. We are repeat users too. I guess we will just have to find another company to book hotel rooms through.
Long time user getting demoted
by daveathena on 2020/12/04 17:31
I have used HT for many years and had been constantly impressed with the deals and (until now) service. To wit, I bought a new phone last January and it wiped out a lot of apps including HT. At that point, I was a level 12 member but got knocked back to level 1. I have tried and tried to get back my old status and I can’t even get an email answered or talk to someone live. Very disappointed at this point.
People ask...
by Donna M BIC on 2020/12/04 17:23
Why you use hotel tonight? Because I get rewards for traveling! I love it.
Card confusion
by DQW89 on 2020/12/04 16:45
I don’t like the fact that no matter what card I use, it kept having an error which forced me to add money to my Apple Pay in order to pay for it.
Stole money from me and would not refund
by kirsten814 on 2020/12/03 17:27
This app stole money from my account and would not refund. Do not use.
Not honoring points
by cyell8877 on 2020/12/03 17:15
Once I switched devices and downloaded app from the cloud I lost my level status. I was at level 9, $1,000.00 spent per level, then started over at level 1. I sent an email and tried to call any phone number available for this service to no response. I will be taking my business elsewhere. These people don’t care or have any sense for customer service. Spend your money elsewhere.
False advertising and poor customer service
by amngilbert on 2020/12/01 02:40
Short story: *The rooms we booked were not as advertised *the rooms were sub-par and dirty *customer service gave us a very hard time, refused to refund us or change the room, and said they would charge us for the whole week regardless *customer service treated us with disrespect *We were charged MORE for the room By hotel tonight than the hotel was charging for the room on their own website Do NOT use this app. Details: We travel a lot. We have used this app for several years, and until recently, the app has been great. In the past we have recommended this app to others. This is not the case now. Twice this week we have rented rooms through this app that did not match the description. Last night we received a rundown room with roaches. Tonight we rented a room for a week that was supposed to be a suit and large enough for our whole family. The room was nothing like the pictures or the text description led us to believe. More than that, we were charged MORE THAN THE HOTEL charges for the room on their website. When we called to get the room switched it took us over an hour to try to get them to help us. In the end they refused and said they would not change the room and said if they did cancel it they would charge us for the whole weeks stay anyway as a penalty. We simply wanted the room advertised and they refused to help. We will not be using this service again and, as people who travel a lot, we suggest you do not use this service either.
BEST APP EVER
by EBOSS.FYP MY INSTA on 2020/11/30 21:32
Amazing prices that you can’t beat
Hilton atl airport
by estrella_rdz on 2020/11/29 14:20
I love this app! The most convenient app to use when traveling or planning a trip. Unfortunately, this time my stay at the Hilton in Atlanta-Airport area was extremely dissatisfying! The worst customer service from Steger James! As I checked in he failed to give me all details about the hotel. He was extremely rude and to honest I will NEVER book here.
I LOVE this app!
by Christian Music DFW on 2020/11/28 22:57
I use it for all my business, ministry, and personal travel and I am on Level 14- saving so much money.
Not once but twice...
by Carlossa16045 on 2020/11/28 19:12
Easy to use, great selection of Hotels! Saved the night! Ty!
Deals! Deals! Deals!
by crappy app destroyer on 2020/11/27 16:34
Great deals fantastic prices this APP has saved me a lot of money!
Great Hotels / Great Savings
by T-Ohio on 2020/11/25 03:23
I have been using this app now for three years. 100 plus stays at some of the best hotels thousands in savings. Their concierge service at the higher level is world class. You can do most with the app but if you need a person they pick up the phone!
Bookings
by hdzreb on 2020/11/23 16:09
Easy app to use! Highly recommend it! I have never had problems with this app.
Traveling RN’s with pets
by Hallie and Bandy on 2020/11/22 15:40
Clean, comfortable, and convenient. When we arrived, Jodi at the desk was not wanting to honor the $55 rate we had found. Then had to wait for reservation to come through on Hotels Tonight app before they would talk to me. They were not very nice at the front desk! Also, the toilet seat needed cleaned from the previous occupant, probably an oversight. The rest of the room was nice and clean.
Apply pay
by travelmuch2020 on 2020/11/22 11:05
The app is super easy to use and the Apple Pay feature -heaven!
Awesome deals
by ClaymakerB on 2020/11/19 21:20
I've stayed in some amazing places with this app. Places I never would have stayed in otherwise. That’s all.
Easy Peasey Great place great price!
by Brokenbraveheart on 2020/11/19 16:32
This is my go to app for travel! When he’s getting fatigued from driving I look for what’s around and we are happily surprised with a great find time after time. We rarely book in advance as he will try to go as far as he can without stopping and that can be affected by weather or traffic. Why be stuck with a reservation where you don’t want to be?
My clutch
by PrettyFlako83 on 2020/11/18 17:01
Hotels tonight song n dance just straight up business.... just how I like it!
Best hotel booking app
by ideamachinegun on 2020/11/18 16:53
This is by far the most efficient user friendly booking app that exists for hotels
Logging in
by lmwirich on 2020/11/18 00:46
I’ve had some pretty awful login scenarios with a lot of other apps recently. Not with HT. Logging in was such a pleasant and breezy experience, I was stunned. I’m already a die hard fan because of how you took care of stuff during the pandemic in March and helped me reschedule my stay/use the credits later. Thank you! Whoever does your product design, product copy, and customer support are all gems! You’re awesome!
Used to be amazing
by Shmuelik on 2020/11/17 01:43
11/16/2020 Now it’s really weird. It’s the second time when I get to the hotel they don’t have my booking from Hotel Tonight in their system. So, endless calling and waiting with Hotel Tonight in order to get this resolved. Not cool especially when you come from a long day of work. If it happens again I’ll look elsewhere. 06/12/2019 Exactly what i was looking for
Hotel Tonight is Awesome !!!!
by Mrs. Chinova on 2020/11/17 00:07
Every time I’m traveling and looking for a deal I use hotel tonight and get really nice rooms for cheap . Very awesome and handy app to have!
Thank you
by ryanjayo on 2020/11/16 19:02
Ok
Extremely Poor Customer Service
by ajc173 on 2020/11/15 06:25
I stayed at a hotel that had bed bug issues, and my partner was covered in bites after an hour in the room. We complained to the front desk, and got moved to a better room. That’s said my partner suffered all night with the bites. We asked the hotel about a refund in the AM, and they said it had to go through hotel tonight, but that if we had booked directly with the hotel that the refund would have been granted automatically. After contacting Hotel Tonight, they basically accused me of lying (despite photo evidence) and said that they could not secure me a refund. Awful company.
My first but not only hotel booking tool
by psualum1994a on 2020/11/14 20:30
I use HotelTonight weekly and am confident that 8 to 9 out of 10 times the app will score me the best rate for the hotel I want. However, it is not a 100% guarantee of price or availability. A simple Kayak search has found a lower rate or availability otherwise not found using just the HT app. The HT app is a winner but don’t stop using other hotel search tools to identify those deals or rooms not on HT.
Last minute booking
by CKingLasVegas on 2020/11/13 22:30
Looked at the reeds burlier in the morning and continue to be patient and ended up saving over $70 a night! Fantastic app
Great App
by Josh9206 on 2020/11/13 15:23
Great Prices and easy app to book!
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Great app
by doc's hudbsnd on 2020/08/17 18:31
I had some booking issue on a recent trip. One was my fault, the other was on the hotels end. I contacted Hotel Tonight customer support team. I didn’t have any intention of mentioning my mistake, in booking one hotel for 1 night longer than I needed. The other issue was the booking hotel in a different city, told me my reservation was cancelled by HT, when I arrived. They would not book me without me paying twice as much. I booked a neighboring hotel, through HT, within 2 mins. And my stay there was fantastic. The customer service was prompt and friendly. They were able verify my reservation had been cancelled but by the hotel itself not HT. So they credited me with the full price of the booking. But wait it gets better!!! They also check into the hotel that I accidentally booked an extra night at ( I was going to basically eat the price of that booking, again my mistake) and gave me full credit for that night also! These credit are in app credits but good for 1 year! Happy Customer!!! See ya in the Hotel
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Extremely bad customer service!
by Nannnmedna on 2020/12/18 21:17
I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Horrible App / Please read
by yaitsrichy on 2020/12/29 18:58
A while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended this app assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use this app. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
Terrible experience with my hotel and hoteltonight didn’t help AT ALL
by Niels Sommerfeld on 2020/10/29 02:36
I would not recommend this hotel to anyone. I booked 3 nights but I wasn't able to use them because of COVID. I attempted to contact them on social media, email, and phone multiple times months and weeks in advanced to try and move my dates but NO ANSWER. They finally responded days after my scheduled nights on SOCIAL MEDIA and told me it was too late and that I would only have 2 nights of credit. I then spent over 2 months trying arguing with Eduardo Larrinaga Jean the manager and Alberto with no justification on their end. I also tried to book the two nights that I was stuck with but there was no availability for the entire two months, unless they wanted me to pay extra. TERRIBLE customer service and a waste of my valuable time. If their team handled proper basic communication I wouldn't have lost a night. I am a business owner myself and I understand the importance of putting customers first and fixing a customers problem even if it costs them a night in the near term. But instead their team has made this simple fix extremely difficult to save one night of profit. I hope no customer is ever treated this way under any circumstance
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Hotel not as described
by Disappointed in Sedona on 2020/09/08 02:30
I booked 5 places through this app and am leaving the first place tomorrow. I booked this place as it was described as a resort and I wanted you treat myself. This is not even close to being a resort. It's a basic hotel. I paid a lot of money for this and feel taken advantage of. The room is shabby, old, with dings on all the furniture. The remote for the tv doesn't work properly. They claim there's a restaurant here, which was one off there reasons I booked this place for that convenience. There's not a restaurant. There's a bar that is open some nights. They do serve some really overpriced basic food today want very good. There was a $25 amenities fee that was not listed on the app. I emailed the app about it and they claim it's on there. I have examined the whole description and still can't find it. This was a crock and I have been cheated. I am concerned that the next 4 places will be a huge disappointment as well. I typically write only good reviews, but I paid $222 a night for a place that rates not even half that. Honesty is what I deserve and what we all deserve. Be careful. Scam alert! Will follow up with the next 4 places.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Kenny
by shoe freak 99 on 2019/07/26 09:34
I would not advise anyone to use this app. Ayes it is convenient and they sometimes have better prices with than other apps. But if you have any type of mishaps like a flight delay or any type of unfortunate event occurs they will not accommodate you NONE WHAT SO EVER. This is the second time I had difficulty with this app. I am a business owner and I have spent thousands of dollars thru this app and they have ZERO customer appreciation. They promote perks from building earnings from spend money with this app but NEVER ACCOMMODATE you for doing so. I had another account before when with a different email but with the same information (name, same method of payment credit card # & ect) and they would not update my information to accommodate me For my earning. So I have had 2 different incidents with app where it was basically A LOST CAUSE. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾🤬😡😤
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Love this app
by Disneymom6 on 2021/01/22 15:51
This app is perfect for the last minute getaways! Love hotels tonight!! The hotels I’ve stayed in have been amazing! Highly recommend.
Cool App
by Electroliquid on 2021/01/19 15:05
I like it, gets u pretty great prices. If u have a kid and need to book for three people it is not the best you’ll end up getting charged extra. But if you are single or a couple it is a great application.
Best hotel app ever
by toddmurraylem on 2021/01/18 23:56
Couldn't be easier. If you travel, between HT and UBER, you're all set. HT has to be the best clearinghouse for prices available. This is easily the greatest travel app ever
Beware - Not allowed to cancel bookings
by Vic Tac Toe on 2021/01/18 04:39
I accidentally made a booking at a hotel that was out of the way on our drive. When I tried to cancel it, I learned that the app does not allow cancellations. It says they “clearly state” this policy, but I couldn’t find it anywhere. I ended up having to drive an hour out of the way to stay at the hotel because I couldn’t cancel. They need to make this policy more apparent.
Easy to use
by neoninjas on 2021/01/18 02:31
Awesome convenient
Always a go to for last minute peeps😏
by @Vicmm1990 on 2021/01/17 01:07
Not only is it so simple to book a room, always great prices. I always find what best suits me in a manner of minutes, and even less to finalize the booking.
App unusable, Quadpay doesn’t work
by antonia1918 on 2021/01/17 01:00
“Send an email to login” option does not work, and the app will not allow you to type your password. This made the app nearly unusable. The app also does NOT work with their third party QuadPay service. Both my account and my boyfriends account were banned for “credit card issues” after attempting to use their partnered QuadPay service to book our hotel. Customer service told me they could not reinstate my account. Ironically, I wasn’t even given an option to finalize the creation of my account until after I asked them to cancel it! This app is poorly designed, and does not work with a service which was advertised as a partner. I will never use this service again, nor do I recommend anyone else to use it. If you don’t have time to sit on the phone with customer support, then this service isn’t for you.
App Changes Reservations to Higher Rates
by Mcolando on 2021/01/16 19:28
We just experience the app changes your reservation automatically before check-in to another date to push you back into the same night that you attempted to book at a higher rate. Called customer service and didn’t have an excuse, caught red-handed. Unbelievable.... check and screen shot your reservation and rate before confirmation.
Great App!
by UUMMM.. on 2021/01/16 18:23
I love using this app. I don’t need it often but when I do its great! One thing though that i thought was a little odd was that during the payment conformation it asked me the trace the hotel logo which i felt was a inaccessible for people who may have a disability such as someone who may be blind or has trouble keeping their hands still. Other than that very easy to use.
WONDERFUL RESOURCE
by Mrs Doc 27 on 2021/01/15 12:05
My husband and I have used the app for several years. We often take driving trips without a specific travel schedule. Hotel Tonight has provided us with a quick and easy way to locate a short notice hotel. Overall, 98%+ of the time, the hotels have been great. We have chosen “luxury” to “unique” and been very pleased with our choice. A couple of times the hotels were not as pictured and below the standard I expected. We have used the app across the US and into Canada. The choices are very reliable and usually have recognizable names from which to choose.
Rewards
by DorisHugo on 2021/01/14 23:48
I choose to book with HT over Hilton to save some money, the rewards seem small though! Next time I will spend the extra money to get Hilton points!
Always check the hotel’s own website
by roselma on 2021/01/14 18:20
This is as handy a hotel-booking app as any other, but you are not assured to save money over booking directly with the hotel (which, given a moment’s thought, should be no surprise). Use this app to find a good spot, but ensure you’re getting the best deal by visiting the hotel’s site directly.
Steve
by DooMan4 on 2021/01/13 23:39
App is great. Simple easy and reliable.
Booking in a pinch
by Roasterjoe on 2021/01/13 21:47
So fast, so easy, so great. The rewards mount up fast. Customer service is AMAZING if you need support or are in a jam.
There for yah...Now!
by worldoomph on 2021/01/12 22:00
Exactly... wait ... I mean ... wait. Last min... better deal!
Review
by mickinthecity on 2021/01/11 15:25
This is a great hotel. The location is very good. The rooms are clean and the staff is helpful and friendly.
Can’t beat it!
by gmofefjncc on 2021/01/08 22:53
Great customer service! I highly recommend using HT! Best rates also!
Awesome app
by scottyk222 on 2021/01/06 18:55
I’ve been using this app for years and have come to rely on it as my single source for sourcing hotel rooms. The ease of use, pricing and convenience are second to none. You can not go wrong with this app!
Fabulous app
by Super Dave 2288 on 2021/01/06 03:39
No need to compare all these different sites to one another. Hotel Tonight has the best prices imo. The ease and no hassle makes this my number one app for hotel stays! During COVID, I would definitely call the hotel you choose to confirm available amenities and that restaurant/Bar is open. We recently ran into a snag with this but quickly recovered by ubering to the bars.
👌🏽
by jinxedstore on 2021/01/05 17:18
One of the best apps for finding lodging on the road. Been using it for years and I’ve never had any real issues.
Always solid
by JohnHenry56 on 2021/01/04 01:41
Solid , clean , fun and hip . Off from the beach scene but with the pool deck, events and skilled bartenders you won’t notice . Plus shuttle can take you there quickly if that’s where you want to be and you are just 3 blocks and an easy walk to downtown . For the $ it’s the best in town
Hotel tonight is the best
by Alisia Ray on 2021/01/03 19:17
Hotel tonight is the best !!! I tell everyone about it!!
Rates
by Amjetaka on 2021/01/03 01:53
Best place to find inexpensive quality hotel rooms! High recommend!!
Horrible Customer Service
by Brak101 on 2021/01/02 23:58
Horrible customer service. I had used the platform several times, but never had a need to reach out to customer service. After a recent booking where I had a horrible experience with a hotel, I had to wait several hours to get in touch with a supervisor named Cesar who was rude and condescending. I had to put in several phone calls, wait several hours for a resolution and was ultimately told that I should have waited on hold for several hours when I originally had the issue with the hotel. Skip and book direct with your hotel to save yourself some pain
Nothing not to like!
by justpostvthereview on 2021/01/02 16:37
Repeatedly beats any other rate. Including the hotels promise if you call direct! Introduces you to new places & gets you out of the hotel chain points, promises & crowds.
Complaining
by Znxnrndld z :!:&.' on 2021/01/02 01:26
You guys wouldn’t switch email lost my levels
Love!
by Gossy Groupy on 2020/12/31 23:10
Used so many times last minute for great hotels!
Great competition for Airbnb
by Anthony Diez on 2020/12/31 20:25
This service helps find the best deals with high quality at the best prices
Seamless purchase with apple pay
by tbaxter88!!! on 2020/12/31 05:09
Easy and quick.
Awesome App’
by unLobodomesticado on 2020/12/31 03:01
This app always comes thru. I travel a lot for work and I always get the best deals thru hotels tonight.
Huge fan!
by TioJuano on 2020/12/31 02:36
I love this app. It’s my trusty go-to for deals.
Not Enough Filter Options
by alexlee-dev on 2020/12/30 17:47
Pretty decent app, but you can’t filter by amenity like most other similar applications.
Bug out buddy
by TNTwinks on 2020/12/30 16:24
Hotel tonight has been well serving my need to get away for over a year now. I’m over the ten trip mark and looking forward to many more! Thanks!
Great deal in Sedona
by hikingtravel on 2020/12/30 15:54
I read a lot of bad reviews regarding jump in price etc. But you do need to read the small print. I stayed in Sedona Az in Dec. at a golf resort during the week for $60 per night, including taxes and resort fees. Actually it was Oak creek near Sedona. This was cheaper than another hotel site that I usually use and cheaper than the resorts own web site. Yes Sedona hotels usually charge a resort fee but this is disclosed in the app and is charged separately once you check in. It still came out cheaper with the resort fee added on. Also rooms cheaper Sun thru Thurs.
Horrible App / Please read
by yaitsrichy on 2020/12/29 18:58
A while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended this app assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use this app. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in.
Great way to save money on hotels
by fredz dealz on 2020/12/29 08:49
I saved 40%
TERRIBLE CUSTOMER SERVICE
by jmg1971 on 2020/12/28 23:34
I spent over 3 hrs trying to get in touch with a live person only to finally talk to a live person who said they couldn’t help me bc I waited too long to call. ARE YOU KIDDING ME? I sent an email asking for someone to call me to work out the issue and no one did so then I finally was able to find an actual phone number and spoke to SAL LARA who couldn’t have been more rude or empathetic. He was rude and extremely unhelpful. DO NOT BOOK THROUGH HOTELS TONIGHT AS THEY ARE A SCAM!!!!
Easy to book
by Yeahwhooo on 2020/12/28 14:23
Thanks!
Always the best!
by taaydd on 2020/12/27 07:15
Hotel Tonight has always been great! We love this app!
Great deals
by Sunshine Marquez on 2020/12/27 05:29
Always get a good deals from This apps. Thank you!
Scammy app
by stirharleys on 2020/12/27 03:22
Deals are not great, search function works poorly. Seems to divert to certain hotels instead of the location you really want, likely for kickbacks
Love. This. App.
by Brian Luzietti on 2020/12/27 00:15
Seriously love this app. Living in CT, I like to visit NYC often, and the hotel deals I have gotten through HotelTonight have been unbelievable.
Love the app
by JasiuiMonia3 on 2020/12/26 15:27
Great way to find accommodations!
5 Star
by PhillyGuy04 on 2020/12/26 00:59
The booking process and the check in process when I get to the hotel is very fast and easy. Would highly recommend. I’ve tried other websites and haven’t had as much success.
Hopefully!!!!!!!
by miss SRM on 2020/12/25 18:06
I always ask for the bottom floor close to the office because I am disabled and can not climb stairs and things so let’s see this time if they help me to get that first floor and then I’ll write a review TY
Perfect app for last minute bookings
by John pellz is the man on 2020/12/25 17:42
Saves me a lot of money and I highly recommend.
Good
by eCA714 on 2020/12/25 17:01
Very comfortable and clean hotel. Perfect for family
Still the best
by architecturefan on 2020/12/24 15:04
I was an early adopter (now Level 7). Still consistently has the best deals. UI is always sharp.
01010
by BKPJR on 2020/12/24 14:10
Okay so far. Level up
Surreal
by Codakblue on 2020/12/23 15:57
Best hotel in Mexico in my humble opinion. No stone left unturned
Quick and easy
by Giraffe41 on 2020/12/22 23:57
App is easy to use and has great rates and info. Quick booking process and excellent search functions. Bravo!
Good service and comfortably
by Moolah.banz on 2020/12/20 13:35
Like the service hotel tonight great deals and good location.
Good service and comfortably
by Moolah.banz on 2020/12/20 13:35
Like the service hotel tonight great deals and good location.
Location
by Greg Hill 123 on 2020/12/19 18:14
It used my location to book a room. The room ended up being in France. They did not refund my money.
Extremely bad customer service!
by Nannnmedna on 2020/12/18 21:17
I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money.
Love this app
by Lloydtonda on 2020/12/18 04:28
I have been in love with this app for over 8 year thanks
😭👌🏽👌🏽
by kaayKaash on 2020/12/17 02:10
Yea this is the best. She fixed my problem quick. I was scared because she said she would call me back😹 but nah they really helped . Thank you!
Terrible
by champ 😠 on 2020/12/16 19:22
This app used to giving amazing deals on wonderful hotels. Now this app only has high priced ROACH COACHES. Do not use this app.
Yasss!
by kailee p on 2020/12/15 05:54
Love the deals, worth getting the app for trips!
Horrible service
by monetteallen on 2020/12/12 06:11
Poor customer service. No support when having issues at hotel.
Great app!
by joshua cali on 2020/12/11 17:40
I use it extensively for travel. Good rates. Also really good customer service.
Outstanding customer service
by jack singgh on 2020/12/11 17:12
Ramon Camacho helped me out with a cancellation. He went beyond customer service and provided an outstanding service. Would recommend you guys for future business. Thank you again for your services.
Lots of false advertising.
by Tdeal08 on 2020/12/11 09:37
The bait and switch of allowing hotels to add fees of 50%+ at check in makes the platform unusable. The lack of transparency is really unfortunate.
Great rate
by Tommy aces on 2020/12/09 17:20
Love Hotel Tonight always find a great hotel at a great rate.
I love waiting until the last minute
by risk it mike on 2020/12/09 14:31
Best way to book a room. Wait. Wait. Wait !! Deal!!! I never use anything else. Always book the day of or day before I need a room.
Fraud!!!
by The future 2020 on 2020/12/09 05:23
Be careful everyone! I booked a hotel for $29 and then it waived an extra $41 in service fees unknowingly ! At checkin, they charged me this extra fee separately and I said no, I’m not paying more than double for “fees” - please cancel! The hotel had no problem doing this, but then hotel tonight fought me tooth and nail and said that they would refund me - even though I didn’t even book the room! I didn’t stay in the room, I didn’t get a room key! Fraud!!!! Chargeback coming - make sure you avoid Hotel Tonight at all costs!
Love this app!
by DontGetThisGameItSUCKS on 2020/12/08 16:45
I love to travel and love saving money (who doesn’t?). So this app just makes perfect sense. I literally took a vacation with my family through seven states and used hotel tonight the entire time. Found some AMAZING deals. In Sedona, AZ we found a place that was so nice, my wife refused to leave🤣 Luckily, we checked hotel tonight the next morning and booked the same room for a second night.
Great deals
by Chicka827doghockey on 2020/12/07 14:46
Founds my new favorite booking site, great great GREAT deals!
Convivial Collaboration
by McGruff Torres on 2020/12/07 05:11
I can always Count on Hotel Tonight 👣🤙🏽
Stay away
by Me_2_again on 2020/12/06 20:05
A rip off, they charged me extra 62$ from what was showing on the screen. Never honored what was promised. Contacted customer support, kept apologizing, appreciating, ....blablabla with no action to correct it. Will never use them again. App deleted, you guys will go out of business soon.
Love the app
by cc1038475 on 2020/12/05 00:07
Love the app
Worst Possible Customer Service
by krsg73 on 2020/12/04 20:41
My wife accidentally clicked the wrong place and it booked a room. She called them instantly to explain and they are refusing to credit because it’s within 24 hours. Obviously! The name of the app is Hotel Tonight. It’s not like this was hours later. Disputing the charge and deleting the app because of this horrible response. We are repeat users too. I guess we will just have to find another company to book hotel rooms through.
Long time user getting demoted
by daveathena on 2020/12/04 17:31
I have used HT for many years and had been constantly impressed with the deals and (until now) service. To wit, I bought a new phone last January and it wiped out a lot of apps including HT. At that point, I was a level 12 member but got knocked back to level 1. I have tried and tried to get back my old status and I can’t even get an email answered or talk to someone live. Very disappointed at this point.
People ask...
by Donna M BIC on 2020/12/04 17:23
Why you use hotel tonight? Because I get rewards for traveling! I love it.
Card confusion
by DQW89 on 2020/12/04 16:45
I don’t like the fact that no matter what card I use, it kept having an error which forced me to add money to my Apple Pay in order to pay for it.
Stole money from me and would not refund
by kirsten814 on 2020/12/03 17:27
This app stole money from my account and would not refund. Do not use.
Not honoring points
by cyell8877 on 2020/12/03 17:15
Once I switched devices and downloaded app from the cloud I lost my level status. I was at level 9, $1,000.00 spent per level, then started over at level 1. I sent an email and tried to call any phone number available for this service to no response. I will be taking my business elsewhere. These people don’t care or have any sense for customer service. Spend your money elsewhere.
False advertising and poor customer service
by amngilbert on 2020/12/01 02:40
Short story: *The rooms we booked were not as advertised *the rooms were sub-par and dirty *customer service gave us a very hard time, refused to refund us or change the room, and said they would charge us for the whole week regardless *customer service treated us with disrespect *We were charged MORE for the room By hotel tonight than the hotel was charging for the room on their own website Do NOT use this app. Details: We travel a lot. We have used this app for several years, and until recently, the app has been great. In the past we have recommended this app to others. This is not the case now. Twice this week we have rented rooms through this app that did not match the description. Last night we received a rundown room with roaches. Tonight we rented a room for a week that was supposed to be a suit and large enough for our whole family. The room was nothing like the pictures or the text description led us to believe. More than that, we were charged MORE THAN THE HOTEL charges for the room on their website. When we called to get the room switched it took us over an hour to try to get them to help us. In the end they refused and said they would not change the room and said if they did cancel it they would charge us for the whole weeks stay anyway as a penalty. We simply wanted the room advertised and they refused to help. We will not be using this service again and, as people who travel a lot, we suggest you do not use this service either.
BEST APP EVER
by EBOSS.FYP MY INSTA on 2020/11/30 21:32
Amazing prices that you can’t beat
Hilton atl airport
by estrella_rdz on 2020/11/29 14:20
I love this app! The most convenient app to use when traveling or planning a trip. Unfortunately, this time my stay at the Hilton in Atlanta-Airport area was extremely dissatisfying! The worst customer service from Steger James! As I checked in he failed to give me all details about the hotel. He was extremely rude and to honest I will NEVER book here.
I LOVE this app!
by Christian Music DFW on 2020/11/28 22:57
I use it for all my business, ministry, and personal travel and I am on Level 14- saving so much money.
Not once but twice...
by Carlossa16045 on 2020/11/28 19:12
Easy to use, great selection of Hotels! Saved the night! Ty!
Deals! Deals! Deals!
by crappy app destroyer on 2020/11/27 16:34
Great deals fantastic prices this APP has saved me a lot of money!
Great Hotels / Great Savings
by T-Ohio on 2020/11/25 03:23
I have been using this app now for three years. 100 plus stays at some of the best hotels thousands in savings. Their concierge service at the higher level is world class. You can do most with the app but if you need a person they pick up the phone!
Bookings
by hdzreb on 2020/11/23 16:09
Easy app to use! Highly recommend it! I have never had problems with this app.
Traveling RN’s with pets
by Hallie and Bandy on 2020/11/22 15:40
Clean, comfortable, and convenient. When we arrived, Jodi at the desk was not wanting to honor the $55 rate we had found. Then had to wait for reservation to come through on Hotels Tonight app before they would talk to me. They were not very nice at the front desk! Also, the toilet seat needed cleaned from the previous occupant, probably an oversight. The rest of the room was nice and clean.
Apply pay
by travelmuch2020 on 2020/11/22 11:05
The app is super easy to use and the Apple Pay feature -heaven!
Awesome deals
by ClaymakerB on 2020/11/19 21:20
I've stayed in some amazing places with this app. Places I never would have stayed in otherwise. That’s all.
Easy Peasey Great place great price!
by Brokenbraveheart on 2020/11/19 16:32
This is my go to app for travel! When he’s getting fatigued from driving I look for what’s around and we are happily surprised with a great find time after time. We rarely book in advance as he will try to go as far as he can without stopping and that can be affected by weather or traffic. Why be stuck with a reservation where you don’t want to be?
My clutch
by PrettyFlako83 on 2020/11/18 17:01
Hotels tonight song n dance just straight up business.... just how I like it!
Best hotel booking app
by ideamachinegun on 2020/11/18 16:53
This is by far the most efficient user friendly booking app that exists for hotels
Logging in
by lmwirich on 2020/11/18 00:46
I’ve had some pretty awful login scenarios with a lot of other apps recently. Not with HT. Logging in was such a pleasant and breezy experience, I was stunned. I’m already a die hard fan because of how you took care of stuff during the pandemic in March and helped me reschedule my stay/use the credits later. Thank you! Whoever does your product design, product copy, and customer support are all gems! You’re awesome!
Used to be amazing
by Shmuelik on 2020/11/17 01:43
11/16/2020 Now it’s really weird. It’s the second time when I get to the hotel they don’t have my booking from Hotel Tonight in their system. So, endless calling and waiting with Hotel Tonight in order to get this resolved. Not cool especially when you come from a long day of work. If it happens again I’ll look elsewhere. 06/12/2019 Exactly what i was looking for
Hotel Tonight is Awesome !!!!
by Mrs. Chinova on 2020/11/17 00:07
Every time I’m traveling and looking for a deal I use hotel tonight and get really nice rooms for cheap . Very awesome and handy app to have!
Thank you
by ryanjayo on 2020/11/16 19:02
Ok
Extremely Poor Customer Service
by ajc173 on 2020/11/15 06:25
I stayed at a hotel that had bed bug issues, and my partner was covered in bites after an hour in the room. We complained to the front desk, and got moved to a better room. That’s said my partner suffered all night with the bites. We asked the hotel about a refund in the AM, and they said it had to go through hotel tonight, but that if we had booked directly with the hotel that the refund would have been granted automatically. After contacting Hotel Tonight, they basically accused me of lying (despite photo evidence) and said that they could not secure me a refund. Awful company.
My first but not only hotel booking tool
by psualum1994a on 2020/11/14 20:30
I use HotelTonight weekly and am confident that 8 to 9 out of 10 times the app will score me the best rate for the hotel I want. However, it is not a 100% guarantee of price or availability. A simple Kayak search has found a lower rate or availability otherwise not found using just the HT app. The HT app is a winner but don’t stop using other hotel search tools to identify those deals or rooms not on HT.
Last minute booking
by CKingLasVegas on 2020/11/13 22:30
Looked at the reeds burlier in the morning and continue to be patient and ended up saving over $70 a night! Fantastic app
Great App
by Josh9206 on 2020/11/13 15:23
Great Prices and easy app to book!
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Great app
by doc's hudbsnd on 2020/08/17 18:31
I had some booking issue on a recent trip. One was my fault, the other was on the hotels end. I contacted Hotel Tonight customer support team. I didn’t have any intention of mentioning my mistake, in booking one hotel for 1 night longer than I needed. The other issue was the booking hotel in a different city, told me my reservation was cancelled by HT, when I arrived. They would not book me without me paying twice as much. I booked a neighboring hotel, through HT, within 2 mins. And my stay there was fantastic. The customer service was prompt and friendly. They were able verify my reservation had been cancelled but by the hotel itself not HT. So they credited me with the full price of the booking. But wait it gets better!!! They also check into the hotel that I accidentally booked an extra night at ( I was going to basically eat the price of that booking, again my mistake) and gave me full credit for that night also! These credit are in app credits but good for 1 year! Happy Customer!!! See ya in the Hotel
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Extremely bad customer service!
by Nannnmedna on 2020/12/18 21:17
I have been a user of this app since 2015 and I am never giving another penny to this company ever again! Long story short I had to book four rooms in a last minute situation for family and friends. When we arrived at the hotel they had us pay separately for the rooms, in this attempt I was charged through the app and the hotel. The ending balance from the hotel and the app was $1460 for one night when I was quoted $108. I immediately contacted the hotel and hotel tonight, I was put through to six different people from hotel tonight’s customer service via email which none of them could form proper sentences or fix my problem, after responding to one person I was immediately transferred to another and had to explain my issue six different times! In the end hotel tonight didn’t do a single thing to fix my problem, they told me to go handle it with the hotel myself! I had to go to the hotel in my last day of vacation and get everyone’s money refunded back and hotel tonight still kept the money they charged me because once you confirm your reservation you approve that charge. Don’t give a penny to this app, if anything use Travelocity, Expedia, or show the actual hotel the rate of this dumb app and skip the middle man. The hotel should honor the price and you won’t have to give this app any of your money.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Horrible App / Please read
by yaitsrichy on 2020/12/29 18:58
A while back i was looking for a hotel to stay at overnight. I was traveling across the United States and i needed a place to stay. A friend recommended this app assuring they had great hotels for a great price. So i hopped on. Found a hotel. La quinta In Memphis Tennessee. The pictures looked great. The reviews even better. So i booked. I was pleased , that is until i showed up to the hotel. The place was trash, the employees were rude (person at the front desk constantly popped her tongue and rolled her eyes) the building was under repairs (there was pieces of the ceiling exposed / pipes exposed with no warning signs) and the doors to the rooms were broken ( you have to swipe your card about 10 times before getting being able to get in). Totally unsafe place to stay at. Nothing compared to the pictures or the reviews people had posted. I called customer and asked if there was any possible way i could get my refund due to the fact of how unsafe this place was. There response “ we have a no refund policy. You should ask a family member or friend if they would like to take your place “ ..... if you do decide to use this app. And you find a great deal. Show up to the hotel first. Ask to look at the rooms . Look around the building. If all checks out. Book the room. I wouldn’t want anyone else in the situation i found myself in.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
Terrible experience with my hotel and hoteltonight didn’t help AT ALL
by Niels Sommerfeld on 2020/10/29 02:36
I would not recommend this hotel to anyone. I booked 3 nights but I wasn't able to use them because of COVID. I attempted to contact them on social media, email, and phone multiple times months and weeks in advanced to try and move my dates but NO ANSWER. They finally responded days after my scheduled nights on SOCIAL MEDIA and told me it was too late and that I would only have 2 nights of credit. I then spent over 2 months trying arguing with Eduardo Larrinaga Jean the manager and Alberto with no justification on their end. I also tried to book the two nights that I was stuck with but there was no availability for the entire two months, unless they wanted me to pay extra. TERRIBLE customer service and a waste of my valuable time. If their team handled proper basic communication I wouldn't have lost a night. I am a business owner myself and I understand the importance of putting customers first and fixing a customers problem even if it costs them a night in the near term. But instead their team has made this simple fix extremely difficult to save one night of profit. I hope no customer is ever treated this way under any circumstance
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Hotel not as described
by Disappointed in Sedona on 2020/09/08 02:30
I booked 5 places through this app and am leaving the first place tomorrow. I booked this place as it was described as a resort and I wanted you treat myself. This is not even close to being a resort. It's a basic hotel. I paid a lot of money for this and feel taken advantage of. The room is shabby, old, with dings on all the furniture. The remote for the tv doesn't work properly. They claim there's a restaurant here, which was one off there reasons I booked this place for that convenience. There's not a restaurant. There's a bar that is open some nights. They do serve some really overpriced basic food today want very good. There was a $25 amenities fee that was not listed on the app. I emailed the app about it and they claim it's on there. I have examined the whole description and still can't find it. This was a crock and I have been cheated. I am concerned that the next 4 places will be a huge disappointment as well. I typically write only good reviews, but I paid $222 a night for a place that rates not even half that. Honesty is what I deserve and what we all deserve. Be careful. Scam alert! Will follow up with the next 4 places.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Kenny
by shoe freak 99 on 2019/07/26 09:34
I would not advise anyone to use this app. Ayes it is convenient and they sometimes have better prices with than other apps. But if you have any type of mishaps like a flight delay or any type of unfortunate event occurs they will not accommodate you NONE WHAT SO EVER. This is the second time I had difficulty with this app. I am a business owner and I have spent thousands of dollars thru this app and they have ZERO customer appreciation. They promote perks from building earnings from spend money with this app but NEVER ACCOMMODATE you for doing so. I had another account before when with a different email but with the same information (name, same method of payment credit card # & ect) and they would not update my information to accommodate me For my earning. So I have had 2 different incidents with app where it was basically A LOST CAUSE. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾🤬😡😤
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
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