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App name
HotelTonight - Hotel Deals
Description
Amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms. You get the best rates and deals, whether last minute or in advance. HotelTonight makes it incredibly easy to find and reserve a sweet deal at a great hotel. Three taps, one swipe, you’re booked! From top rated luxury hotels to tried-and-true favorite rooms to cool, revamped former motels, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too) • Book a room for tonight, tomorrow, next week, next month and beyond – up to 100 days in advance in our most popular locations • Great for spontaneous vacations or planning a trip in advance. We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world: North America, Europe, Australia and more! • Search by city, attraction or map location • See ratings, reviews and photos from fellow bookers • Score extra Geo Rate savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • HT Perks program - the more you book, the better our deals get! Level up to score even bigger discounts • Hotel descriptions that boil down the top 3 reasons why we like the hotels we work with – and why you will, too • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Surprise your BFF with a weekend in Vegas (leaving tonight!), or take your mom on a last minute vacation • Lock down that business trip in 10 seconds, at your soon-to-be-favorite hotel (or add a vacation day for play before or after) • Summer weekend road trips - hop in the car and reserve a room wherever the road takes you! • A mid-week booking or staycation at that retro motel you’ve always wanted to check out… just because • Score a luxury holiday in Paris on the cheap • Book a last minute birthday or anniversary trip (we won’t tell anyone you forgot) • Book a spontaneous summer weekend getaway on the fly In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Facebook: facebook.com/HotelTonight • Twitter: @HotelTonight • Instagram: @HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow and beyond. We are the excuse to travel as much as you’ve always wanted. Travel doesn’t have to be out of reach... we help you reserve discounted last minute or advance rates at awesome hotels. Weekend holidays, summer vacations, last-minute trips… open up the HotelTonight app and you’ll be on your way to a great stay. Whether you’re looking to find a last minute holiday on the cheap, take a road trip and see where you end up, hit the town and see where the night takes you, or just plan less and live more, we’ve got your back. Download now to get in on these sweet deals at great hotels!
Great App - Great company !!
by Sammy30736 on 2018/12/11 19:59
Always use it when a hotel is available in the area where I’m staying
So easy!
by roblox is sucky on 2018/12/11 07:42
I love how easy it is to browse hotel options with all information provided and just by a swipe, you are done!
Great for Finding Places to Stay
by BReturn on 2018/12/10 19:22
We almost always use Hotel Tonight. It’s quick, easy and prices are great.
Happy customer...
by KatheF. on 2018/12/10 14:48
Great deals and fantastic customer service!!!
Best app for booking hotels!
by First Name Jordan on 2018/12/10 09:18
I always use this app for last minute bookings and have never been disappointed!! Great hotels at great prices. Will continues to use and recommend to Friends.
Perfect for the last minute traveler
by TL Thomas on 2018/12/09 17:47
This app has proven invaluable over the course of my last few trips. The deals on this app consistently best rates offered on other travel apps such as Expedia, and much to my surprise, in-chain rates offered by apps like Hilton and Marriott. Not sure that I’ve seen too much benefit from the HTPerks reward system quite yet, but always offering the lowest rates has made having this app a must have for the traveler who has to fly at a moments notice.
Life saver
by towdpoint on 2018/12/09 14:47
My sister needed a hotel to stay at after a car accident away from home. I booked her first night through the app and suggested she download the app to book subsequent nights!
Must have last minute travel app
by Laserspeed on 2018/12/09 02:27
When you are on the go and have to make last minute travel arrangements it’s the app to have. It nicely shows you a few good options and specifies what they offer in a nutshell. You score great deals here in the app as opposed to booking directly with the hotel. It shows you the best hotels that are offering their best prices.
Love this app!
by KHF423 on 2018/12/09 00:26
If you are a frequent traveler - and one with lots of last minute plans, this is for you. Super easy app and customer service is excellent, should you need to contact a live person for some reason. I started using this app for biz travel but use it for leisure as well now. Has made my work travel lots easier. Thank you Hotel Tonight.
It’s just awesome
by Matty Drums on 2018/12/08 19:34
Filters, maps, pricing, this app has everything you need and doesn’t try to throw added nonsense at you. It’s the right tool for the consummate traveler.
Great app!
by Mini Mooo on 2018/12/08 16:00
Excellent app! Easy to use!
Scam!!!!!
by Vilyat on 2018/12/08 14:43
This app is a complete scam. I was charged the moment I booked my hotel and then when I got to the hotel, they said they do not have any paperwork from hoteltonight. Therefore, the hotel charged me at a MUCH higher rate than what I originally booked on the hoteltonight app. I am so disappointed in this app and will never use it again.
Relaxing and convenient location !
by cinnamongirl11 on 2018/12/07 17:07
Griselda at the front desk greets you with a smile and she’s extremely courteous. I find this rare at times so the staff here is becoming very friendly. I met the new manager Alfredo and he’s a charming and delightful person to talk to about your stay at this Inn. He said they are to lake improvements here soon. I posted pictures. The bathrooms are incredibly clean, I wish the microwave was in the lobby. Cute toy store next door and Mexican restaurant within walking distance ! Can’t go wrong gif a short stay here.
Great place to stay
by GM-200 on 2018/12/07 13:10
Wonderful staff - great accommodations.
Dishonest search results
by atlas salsa on 2018/12/07 05:18
I searched for a hotel in a specific city and nestled in among all the results for that city was a hotel 35 miles away. This particular hotel was the “deal of the day” and it had good reviews so I booked it. Only then I realized it was nowhere near where I needed it to be. This is fine but they 100% will not give a refund for any reason so I’m screwed. This bugs me. They are specifically pushing you to book stuff you can’t use. I like giving my business to companies that are reasonable about refunds when mistakes are made (particularly when I’m happy to book another hotel for the same night). This will probably be a dealbreaker for me ever using the app again.
It's the best
by Zoe and Xan's Mom on 2018/12/06 15:35
Best rates, fast service- Perfection
Horrible Customer Service
by James 747 on 2018/12/06 15:10
App requires you to sign in and sign out while using iOS. Nowhere on the app is that indicated. Lost out on the daily deal which ended up increasing the price by $50.
The best
by scrappy - do on 2018/12/06 06:41
I travel often by the seat of my pants. This app affords me the luxury of pulling into a city and finding a great deal. I have never been disappointed.
Amazing
by TovaArt on 2018/12/05 06:51
“Five stars” -BAMSKy©️
Very pleased! Quick and easy to use!
by Threepointplay on 2018/12/04 23:18
The booking process to make this reservation was awesome!! Lightening fast for my unique reservation request, and the laser sharp technology to make this experience was a pleasure to book. Thank you...E
Great App
by BossDog4 on 2018/12/03 17:17
By far the best booking experience I have ever had.
Convenient
by mpreviti on 2018/12/03 16:06
Super easy process. Hassle free.
Tonight means Tonight!
by Eric Rulez on 2018/12/02 23:59
I love this form of getting good rates or rooms. Usually you have to book way ahead of time to get a decent rate. This app has saved me numerous times when I’ve needed a room for the night. And quantity is not limited. Every hotel you can imagine and price range.
Customer Service FAIL
by SP Oside on 2018/12/02 23:51
Needed a hotel in LA on Fri Nov 30th for a work event. Saw a deal using the “Today’s Daily Drop” feature that I liked and booked it. Arrived at the hotel later that night to check in and there was no reservation. After multiple phone calls and a VERY helpful hotel manager, I found out Hotel Tonight booked it for Dec 28th. Still trying to get a full refund. Horrible customer service. STAY AWAY FROM THIS APP!!!
Use Priceline / Google Maps aggregator instead
by el walto on 2018/12/02 22:26
Hotel Tonight has a pretty slick app, but they bumped the price as I was booking and it was just enough to be infuriating but not enough to make me not complete the process as we were booking last minute. Kudos to your smart algorithms, Hotel Tonight! After getting back from our trip, I did a Google Maps search and it did a great job of listing out multiple services with different prices. We could have saved ~$40 a night if I did that instead. I’ll be sure to remember next time. TIL :)
なに
by PoopCoxk on 2018/12/02 05:18
mean guy on phone deceives us 🥴
Customer service
by BellJonR on 2018/12/01 01:47
Forgot my password, the retrieve link doesn’t work. Can’t get anyone to help me. Support is horrible.
Has fake hotels listed
by pic parlor palace on 2018/11/30 21:16
So I’m looking into hotels and run across this app. Being that I review hotels - I was shocked to notice that my first suggestion for a hotel in my area was “The Lazy H Motel.” Need I say more?
Don’t Trust This Company
by nycte on 2018/11/30 20:16
If you’re using a 3rd party booking company, the first thing you should ask yourself is “do these guys provide excellent customer support if something during the stay goes wrong?” The definitive answer here is no for Hotel Tonight - their service team is out to make sure they keep your money at all cost and find any way to disavow blame for a stay that doesn’t deliver on expectations. Would never book with these guys ever again.
Hotels tonight is great
by travelis fun on 2018/11/30 14:01
So easy to use. Great follow up. Awesome app.
Best app
by dialedinworldmovement on 2018/11/30 01:19
Cheapest prices! Blessed
Best Rate
by Raven's Claw on 2018/11/29 18:18
I could not get the best rate but your Support rep gave me a $25 coupon for my inconvenience. He was very patient and provided great service. Thank you, EE
Love Hotel Tonight
by Coolcat71381 on 2018/11/29 16:45
Everything is so much cheaper when I go through you guys. My bank account loves you.
Way too much Security to book a hotel
by ShaeEvaScott on 2018/11/29 15:00
Very frustrating to use this app. Not user friendly in my opinion.
Horrible app
by Cali dani on 2018/11/29 07:23
Wouldn’t accept cc. Kept saying I wasn’t signed in. Took me 45 min to book on hold with customer service
Three party company don’t care about their customers.
by Kenawak on 2018/11/29 03:36
The hotel tonight steal my money because there app crash make reservations three time for the same night and they won’t refund me the money, I called them with in 5 mins of the reservation to cancel the reservation and they said they will on refund them the money they can only refund me on of them. But I called the hotel. They said they had no problem refund me the money if book throughly the website. Don’t make the same mistake use the app and book anything for this app. I am a supervisor for Wyndham hotel. Usually three company apps resell you lower deal hotel for experience.
Great app
by rhndi on 2018/11/29 01:51
I have booked through this app several times and can confirm that you receive better rates than through the hotels directly. I have never had an issue at check in. No waiting on the phone for booking. This app makes the process quick and easy. Love it!
Las Vegas Adrian
by Las Vegas Adrain on 2018/11/28 23:02
Love this app! My favorite app,no doubt!
Listen to Business Wars
by GaryLeeHall on 2018/11/28 22:27
Heard of this App. on business wars pod cast. I’ve probably used them a handful of times and every single time it was painless great rooms at a great price.
Rich MKE
by rich mke on 2018/11/28 03:57
So easy to use and with helpful info.
Hotel Tonight review
by HS English Teach on 2018/11/28 00:19
The hotel was very nice but I need someone from Hotel Tonight to contact me concerning the rate we were charged. We booked through Hotel Tonight and when we arrived at the hotel we found the rate was $21.00 more than we could have gotten right at the hotel. Hotel Tonight advertised that they get you cheaper rates. Why should we book through Hotel Tonight in the future?
This app saves me every single week.
by Jordan Syatt on 2018/11/27 23:14
I travel constantly. Spend more time in airplanes and hotels than I do in my apartment. Usually 1-2 days in a city, at most, before the next. I’ve gone all over the world, booked as last minute as you could possibly get, and I’ve, literally, never been without a place to stay. Hotel Tonight - bless your magical heart.
Excellent
by Wee Oran on 2018/11/27 16:10
Used App on Sunday after Thanksgiving Got excellent Hotel in Portsmouth NH EVEN CHECKED IN EARLY wee Oran
Warning-DISTANCES INACCURATE
by Subvertio on 2018/11/27 14:53
The cost of my hotel savings was grossly offset by the ride sharing app costs due to inaccurately reporting distance from Seattle Airport to Red Line Inn & Suites. Hotel Tonight App said 9.4 miles, actual distance was almost twice as far doubling my transportation costs. Be very careful and check distances if you have a tight layover or travel schedule because you will either miss your flight or miscalculate ride sharing app costs. It maybe better paying regular price for a hotel that is closer instead of trusting the distance accuracy in hotels tonight app. With my costs on travel I could have had a $200 a night room with a free airport shuttle, and less travel time to airport. So in other words I spent more on travel to hotel than the actual hotel.
Awesome app
by zoeyannorah on 2018/11/27 10:32
Super helpful and competitive when it comes to making sure you get the lowest price for the best places that they can.
Horrible customer service
by Marta2222 on 2018/11/27 06:20
I got double charged for a room and no follow up, no refund from with the hotel or hotels tonight.
Bait & Switch
by Augustru5h on 2018/11/26 23:53
Bait and switch. Charged my card, then cancelled my reservation and wouldn't honor the original price. The new reservation would've been $500 more than I originally paid and was charged. They offered me $15 credit for my troubles, ha!
This app is garbage
by Myphone4 on 2018/11/26 01:30
After spending a lot of money and unlocking a few levels of rewards the rates are no better than Expedia. What a load of crap.
Not five stars
by eca1yltus on 2018/11/26 00:04
Very easy to use but the prices are only seem to be better than online when it’s a same day deal or something similar.
Excellent UI and hotel choice purveying makes for amazing UX.
by Valhalla.5 on 2018/11/25 20:14
Love it!!!
Me gusta
by @Miah katherine on 2018/11/24 21:11
Es muy buena y me ofrece muy buenos hotel los descuentos son muy bueno la recomiendo
Amazing App
by ošeha on 2018/11/24 14:03
This app has the Best Prices when you need to stay for a night or two. Absolutely recommend to everyone
Nice app for last-minute plans. Poor customer service.
by Rogerbtx on 2018/11/24 08:15
You're better off using HT to locate available inventory and then booking with the property directly. I've experienced two bookings that fell dramatically in price in the days leading up to the stay and one instance where a night went unused due to a cancelled flight connection. HT customer service personnel gave me the run-around, actually pitting me against the property to refund the unused night. There was no urgency to follow-up with my concerns and I would have been better off booking directly. I don't see a need for this service.
The best hotel app
by Farrah1278 on 2018/11/24 03:35
I absolutely LOVE this app!!! My concierge service is amazing and I always walk away extremely happy and satisfied.
Great App for last minute finding and booking hotel
by borigaca on 2018/11/24 01:14
Love this app. The simplest and the most convenient way to find and book hotel without any prior arrangements. The best!!!
Hotel tonight booking problems
by Bahram302 on 2018/11/23 22:28
Be aware of doubell reservation, its last minute hotel app ,think about it you reserve a room you go to the hotel there is no room left ,you call hotel tonight right? They say we are so sorry but its not refunanle, if tou lucky you get a credit for one year,but ipossible to use this credit almost non hotel accept hotel tonight creditBE AWARE!!
HT
by Biggestlewiser on 2018/11/23 22:25
I have used HT since its infancy and it is my go to when I need a hotel at the last-minute and also just to book any hotel! I love hotel tonight. Great options at resonalbe prices.
Hotel tonight
by pathes1991 on 2018/11/23 19:36
Just all around the #besthotelappever
Best website for last minute bookings!
by Liese K on 2018/11/23 15:18
Best website for nice hotels at an incredible price! Fabulous customer service at hotel and free shuttle to and from airport. I have already recommended HT to ALL of my friends.
Helpful app + Good value+ very very good rooms
by Renume on 2018/11/23 04:07
When pushing your travel time it is very helpful to know you will have a nice room to stay in waiting. With years of using this app we continue to see it improve, and have enjoyed our stays at there listed properties.
SCAM DO NOT USE
by byebyebyenyebyebyebyebyebye on 2018/11/23 02:26
Any other medium will be better than this app. It used to be a deal. Now any other site online is the same and you can book a specific room. You are GUARANTEED the worst room in the hotel using this app. And the front desk will treat you like an intruder because they hate hotel tonight. Do. Not. Use. This. App.
Unscheduled Travel
by CaptDHCahen on 2018/11/22 22:40
When I suddenly needed to drive from San Diego to Astoria, Oregon over Thanksgiving this App helped find lodging as needed
Overnight stay at the Sheraton
by Dinodman on 2018/11/22 14:57
Perfect place to stay during my layover in LAX.
Best deals!
by misskatcruz on 2018/11/22 04:58
I travel frequently and can always count on HotelTonight for the best deals and prices; even when last minute. It pays off to keep booking and reach higher levels! The deals and services are worth it.
Won’t take my money
by pirrucc on 2018/11/22 04:55
App keeps saying I need to sign in. Well I’m already signed in. Can’t use Apple Pay, can’t use PayPal, can’t use a credit card. Don’t bother If you need a hotel in a rush.
Perfect last minute reservations app
by Bison97 on 2018/11/22 02:55
Awesome deals on a wide variety of hotels. Get the best deals on the hotels you would usually stay at! Highly recommended, use this every time we plan a trip out of town!!
STAFF IS GREAT!!!
by Angee5174 on 2018/11/21 17:19
Hotel staff is AWESOME!! The hotel restaurant & bar were great. However, the phone in the room did not work. Couldn’t order room service.
Great!
by Maryhad3litalambs on 2018/11/21 14:17
The surrounding area does not give this place justice. It’s clean, nice, staff and service is great! Awesome price too!
Why use anything else??
by AggieKDP on 2018/11/21 13:13
I’ve had nothing but great experiences using HT! The one and only time I thought I found a better hotel rate using a different site, I quickly realized the fees on the other site were ridiculously high! With HT that is never the case! HT wins every time!
Holidays
by joziah17 on 2018/11/21 12:43
Last minute deals this is the place took book or book ahead your preferences thanks mantel tonight
Didn’t take Apple Pay second card
by daddy dr on 2018/11/20 23:41
Disappointed that I wasn’t able to use the second card with more points. Seems to have been a glitch
Wowwie! Goodie!
by mlautz_666 on 2018/11/20 23:40
I’m stark raving mad about this cellular application.
Good service buggy app
by TechnicallyAdvanced on 2018/11/20 22:00
Trying to save search it throws me to setting. Yes notifications enabled, come back to the app, still can’t save search says enable notifications. Please make your developers test the app.
Best Ever!
by Ice cream noodle on 2018/11/20 21:09
Give it a try, I doubt you’ll regret it.
Caution, hotel descriptions in app
by Hghghfhfhfhjfjf on 2018/11/20 18:16
Very slick interface, but useless if the hotel property info on the app is incorrect or incomplete. Example, limited airport shuttle hours not disclosed. Stranded at the airport facing a $40 Uber at midnight, ask me how I know. They will disclaim responsibility for the incorrect info. Check important details with the hotel corporate website directly. Funny, if you bother to do this, the rate is often the same anyway, so why would I bother with this app anyway?
DBallski
by dballski on 2018/11/20 04:54
Great app!!
Account deleted due to fraud (that never happened)
by Nerotexter on 2018/11/20 02:43
I have never have as many problems with any system as I had with hotels tonight. My account was blocked due to fraudulent activity that never happened.
Credits unusable
by JZC29W on 2018/11/20 02:06
Could not use any of $497 credits in booking a hotel today
Great stay
by Sfarris on 2018/11/19 23:41
The innkeeper was great, and made a fine breakfast. We enjoyed our stay and would stop there again.
Good hotel deals the easy way
by wheres.misty on 2018/11/18 15:30
I’ve used Hotel Tonight twice and have been pleased both times, great deals with helpful info to help you choose your hotel, and super easy to book.
Hotel Tonight
by fittvikk on 2018/11/18 13:58
So easy! Look for the best deal, read reviews, make a reservation and you’re finished. When you get to the hotel pull up the receipt on your email and enjoy your stay 🙂
Great customer service, great hotel application!
by L.J. 43 on 2018/11/18 13:48
There was an issue with my room, but the customer service representative at hotel tonight took care of everything, I didn’t have to lift a finger. I had a wonderful weekend and such a great experience. I will definitely use hotel tonight when booking my hotel stays in the future.
Ultra
by liddle g on 2018/11/18 04:36
Great location only a block from great beach on Mediterranean. Rooms are very small and the hotel is in tight area. The first room I had did not have a window to the outside, the window in the room is overlooking a commons area. When I open the curtain I was surprised to see people sitting right outside my window on the same level.It was also an odor coming from the drain so I asked for a different room which they accommodated me with . There is a nice quaint restaurant downstairs. Overall the stay was OK.
Wonderful service
by Okieweather on 2018/11/18 00:18
This app offers great prices and fabulous service!
Frustrating and confusing bugs when I’m trying desperately to arrange a room
by ndru on 2018/11/18 00:08
Have used in the past and can be quite convenient, but just now trying to make a reservation, Apple Pay kept failing with every card, but didn’t say why — just “there was an error”. So I tried to add a credit card, and it told me I had to sign in first — which presumably was the reason for the Apple Pay error. But there’s no way to cancel the purchase process in order to sign in — I had to force quit the app. When I reopened it, it claimed I was already signed in. (Presumably because I signed in before, but have since upgraded my phone.) So I had to sign out, then sign back in, then Apple Pay finally worked.
Review
by jgilm2412 on 2018/11/17 21:50
Great app
Life saver
by Taelor Clay on 2018/11/17 16:06
My go to in a pinch.
This app is great for same travel
by theartisantarot on 2018/11/17 15:33
Ok so I have been using this app for a year. I just hit the second level. I absolutely love it! Now the pros the discounts, if you plan a last minute trip on the weekend plan on Thursday. The rates and most hotels are cheaper on that day. Friday the rates are higher than Thursday but by Saturday the rates go back down and by Monday they are even lower. I watch trends on this app. The reasons I have for it not getting five stars is because every time I try to plan by a ahead by a month the rates are too expensive or there are not enough hotel selections to pick from. Also I love the same day rate it is by far the cheapest but they don’t offer that a lot. Also I tried to call to extend my stay I was on hold for 30 mins and still no answer. So make sure if you need an extra day book it the same time you book the room. And lastly I love the fact that they have an unlock deal feature that you use once per day but I don’t like that it give you a 15 minute time limit to use it in, I wish it was all day. Also the hotel I stayed at in the past for 77.00per night is only going for 100.00 per night with that feature. After paying 77 for it 100.00 does not seem like a deal to me but that’s just me. Other than those little bumps I suggest this app to everyone for same day, last minute, or weekend get away travel. They even allow you to set up a business account so if you use this for work you have a separate profile for that.
My favorite App
by Blcchef on 2018/11/17 14:13
Thanks for being awesome. CG
How LONG does the reservation take to go thru?!
by Irishrink on 2018/11/17 01:36
Grrr! Sitting in the lobby! No way to CONTACT hotel tonight & may get charged whether we stay here or not... If this isn’t cleared up IMMEDIATELY, you can bet it’ll be deleted from my phone PRONTO!
Not able to get first choice
by Motorman 785 on 2018/11/17 00:26
When I tried my first choice the message said unable to log on server. I then tried another hotel which was more then I wanted to spend for one night and it went through. This is the second time in a row this has occurred.
Good and easy!
by barreldreams on 2018/11/16 13:21
Loved it. One thing though: booking two or more rooms at a time would be great.
Love it
by Sabrina942 on 2018/11/16 11:57
I love hoteltonight my only complaint is there should be promo code for existing user or frequent user such as myself from time to time.
Best way to book
by JRforPresident on 2018/11/16 11:46
This service always has your best interest in mind. Best deals hands down will best any other platform to book out there! This is the only way I travel.
Wonderful!
by Beverly from TX on 2018/11/16 04:11
This app makes booking a hotel ahead of time or last minute very easy. I have used it in a hotel lobby to book a price lower than the front desk agent can offer! Also makes checking in a breeze! ❤️
So easy to book!
by Sherls24 on 2018/11/16 00:34
This app is so easy to navigate. It honestly never fails me when I'm looking for a spontaneous last minute deal! I recently used it to book a surprise hotel room in a super luxe neighborhood in LES, Manhattan for m best friend's 30th Birthday! I'm so excited for her to see it!
Amazing, but needs better “favorites” feature
by charlybrwn on 2018/11/15 19:48
Super amazing UX to book a hotel for tonight. Creating a list of potential hotels for a trip in the future is not great on mobile
App rocks!
by Foadyy on 2018/11/15 16:50
We have been bouncing all around FL, staying in a different hotel every night. This app. has gotten us AMAZING deals! It has brought us to so many different, and eclectic spots. I highly recommend using, if you want a spontaneous vacation!
They won’t honor reservations
by Ahmad El Maestro on 2018/11/15 08:41
Arrived at the hotel booked that I booked a week in advance only to be told they’re sold out at the front desk. Hoteltonight didn’t go the extra mile to ensure I get the assistance needed ! I’m deleting the app! Don’t have time to deal with stuff like that especially during long travels
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
A life saver for the poor planning husband!
by mpyle on 2018/09/30 16:03
An awesome experience for this first time user!!! Here we are on Friday afternoon and the romantic getaway my husband was “planning” the past two weeks doesn’t actually have anything booked. We scoured the internet, scrambling to find something quickly, and found the hotel we liked. It was $365 a night, a tad more than we feel comfortable spending, even for a splurge weekend. With two nights and tax it was going to be $800. Before giving up on our #1 choice entirely, I remembered sometimes you can save a lot of money if you book last minute. After googling “last minute hotels” Hotel Tonight came up. I immediately entered our dates and found the exact hotel listed as an option! And get this, it was only $225 a night! We ended up saving all in all $300 by booking with Hotel Tonight. We called the hotel on our way just to be sure everything looked normal, and they even upgraded us to a room with a hot tub and fireplace. I don’t think HT can get credit for that, but they do get credit for helping us afford a great hotel with service that went above and beyond to ensure our romantic getaway was just that. Will definitely use this app again and again! And bonus- it’s so easy, next time, the husband might actually do the booking! 🙌🏻 Praise Be.
App is great. Customer service is non-existent
by Yoga4MenCharleston on 2018/06/18 00:47
So the app is great. It’s quick and easy to use, and it LOOKS like you’re getting great deals, so at first it seems perfect... but then you find out that the “retail prices” that they “deeply discount” are often just made up inflated numbers to make it look like it’s on sale. Who has time to double check if the whole reason for using the app is for speed. So there is little faith in the discount. Second, if you have a problem, they really are not eager to help you fix it. I was told that the photos provided are “not a guarantee of what you will get in the room” outside of a room that fits two adults with a private bathroom. Um, what? The room I chose showed pictures of a room complete with fridge and microwave. Neither were supplied because of this “no guarantee” policy. Also, the hotel... wait... MOTEL... that I stayed at had simply staged the rooms with some fresh paint and goos camera angles to cover for the fact that it was just an old La Quinta motor lodge, and not actually a nice hotel. I was basically told that there “was nothing they could do” about the fact I was completely misled about the state of the room, and the fact that I could have walked in off the street and gotten the exact same price directly in the hotel lobby with no pre-booking. This app cannot be trusted when it comes to anything less than the “luxe” hotels they list. If you’re going for a “solid” or “basic” listing, you are rolling the dice.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Using for 5 years now and love it
by Paintballer 29 on 2018/09/30 16:22
I Love this app it works almost all around the globe! Ive used it across the US including Hawaii. I’ve used it in Paris, Frankfurt Germany, Amsterdam, London, Brighton England, Kyoto Japan. And many other places. It’s quick and easy and the more you use it the better the discount you get. Yes if you have time to really search the Internet you might find a cheaper rate. However the purpose of this app is to find a room fast and now at a reasonable rate and it does just that. To those of you complaining about a hotel giving your room away, I’ve had that happen to me as well but it was no fault of the app. The app booked my room as it was supposed to then I failed to get to the hotel within the hotels time frame for check in. If your going to arrive late you should take responsibility to call and let them know. Any times that this has happened to me Hotel Tonight has helped me find another hotel, refunded me, and given me a credit for something that’s ultimately my own fault. I can’t see how they could offer better customer support. I continue to use this app for all my bookings. My only wish is that they offer hotels in the Philippines...
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Sleek design, but poor CRM
by Grandpuhbah on 2018/04/22 13:48
These guys seem to be more focused on the hotel partner acquisition side of the business than the customer care side. Getting a resolution to even the most basic questions can be a nightmare, and they have little ability to positively affect your stay other than in the room rates they’ve negotiated. They should stick with that, and maybe stop trying to do more than offer discounted rooms. The HT Pros thing is a gimmick without any teeth, and as a lvl 8 member perk person, I can say that they’ve not delivered on their promised rewards (you get a voucher for money off once you hit each level, but at lvl 8, I’ve never received a thing, and customer service starts off well with lots of promises but no follow up). I used to book a lot more with this app, but now I check the hotels’ AAA rates and the rates at HT Tonight, and just take whatever is cheaper...it’s about 50/50, so make sure to shop around.
Great app, great deals, customer service? Not so great.
by rrh269 on 2018/08/19 04:49
I love the app and getting last minute deals. It works great for that. I do highly recommend it. Now if something goes wrong or you have a question for them, I’m lukewarm on their sincerity if they help you or not. I get the impression they think hey it’s an app. I don’t have to interact with these people and I suspect they hire some folks on the lower end who on paper work in customer service and yet have no clue what it means. And whomever owns HT seems ok with that. Fortunately I’ve not been stranded like many here so my issues were minor. So I recommend giving it a try I think you will have fun. If I’m booking for an important event like a wedding, I use traditional methods with major brands that have capacity to help should a hiccup occur. So be smart on how to use this.
So helpful for road trips
by tessayessa on 2017/10/17 04:32
I’ve used hotel tonight on three cross-country road trips and it’s honestly made traveling so much easier. I can drive until I start to get tired and book a hotel without having to map everything out ahead of time. The rates are really good and get better the more you use the app (also if you wait till after 10 pm hotels will try to get rid of rooms and bump the rates even lower). Best part is the reviews - I feel safe knowing what to expect in a hotel before I arrive. The only time I haven’t used hotel tonight on these past three four day trips from coast to coast, I ended up staying in a seedy hotel that was more expensive than the nice ones through the app. Definitely recommend!
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
An absolute nightmare!
by Discoxdolly on 2018/11/02 21:56
Booked a room through the app for what seemed like a great rate for the hotel we were staying at. Was charged immediately after booking, but received no confirmation number.. called their customer service and they couldn’t give me one, they kept giving me their reservation number which doesn’t work on the hotel’s system. I felt pretty uneasy about the whole ordeal so I called the hotel directly and tried to confirm my stay with the name, they had no reservation for us. I called HT back and was told that they had faxed my booking info to the hotel “about 10 times already” but if I had trouble when we showed up to call them and I would receive a credit on the acct but no refund because it’s against their policy... are you kidding me?! Why couldn’t they just confirm my stay now? Why wait til we were left stranded to “take care of us” by giving us credit. Just an awful experience all the way around.
BEWARE
by ?!?!?)) on 2018/06/26 22:40
I booked a hotel through them and as I was going to my hotel the customer service called me and said they had over booked and the hotel room was no longer available. What! I already had paid and there are no returns on your money. They said we will give you a credit instead. I had to scramble to find a hotel and ended up getting a smokers room when I am not a smoker because all of the hotels in the area were booked. Fast forward to today, I try to use the credit they gave me because it has an expiration date and the app is not user friendly. I accidentally book a hotel because it is so had to use the credit and I call customer service and they say sorry you already booked there is nothing we can do. Really you took my money, gave it an expiration date then can’t apply it to the booking. Poor customer service and they will cancel your hotel and not give you back your money. Beware.
Avoid this app
by gueheirh on 2018/06/09 17:39
Very unsatisfied with customer service. I used this app a couple of weekends ago to book a luxury hotel and spa getaway for me and my girlfriend based on the information this site provided such as an onsite restaurant and different spa services. When I got to the hotel, the restaurant was closed and wouldn’t open till later that week and all spa services were either sold out or not available. The luxury room was no bigger than an office cubicle with a bathroom just bigger than a porta potty. Needless to say, we left and wanted a refund. Hotel tonight told us we had to get refunded from the hotel and the hotel told us where we booked through hotel tonight, we needed to get the refund from them. The lack of understanding and customer service from Hotel Tonight as well as their non-caring attitude is why I’m leaving this one star review. The only reason why I’m not leaving anything worse is because there is no option for that.
Absolutely will never use this again...
by Sarakins16 on 2018/08/29 00:09
After confirming with all of the information given to me by Hotel Tonight (correct hotel, address, nights staying, room type), as well as booking 3 days in advance, the hotel had absolutely NO reservation, meaning I drove several hours to an out of the way hotel only to fond our that my money I spent toward this was now gone, and for nothing. I called SEVERAL times and was placed on hold, given promises for an attempt at a resolution, they NEVER resolved the matter. I was told time and time again various excuses like “our system is down, we are rebooting it, call back tomorrow”, then it was “I have to ask my supervisor but my shifts ending call tomorrow”, and also “it will take a few days to see what we can do, we called the hotel to confirm you’re right but it’s out of my hands, we’ll call you when it’s resolved”. A ridiculously untrustworthy company, I will never use them again.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Inflexible policy
by Barriston on 2017/11/30 20:44
The allure of hotel tonight is great! Offering hotels at lower rates based on inventory. Unfortunately, I clicked on a hotel that I believe was near my house, and when I finished my purchase I discovered that I had unfortunately purchased a different hotel. This is my first time using this app, and I do believe it must have been a glitch. I called the customer service who was polite and friendly, to see see if they could give me an exception, but were unable to do so. The room is for a guest at my house, and it caused him to have to stay 2 miles away from my house, Rather than down the street. I really think that hotel tonight should have more flexibility in their process for first-time users, it was very frustrating that my guest had to travel, and hotel today was very inflexible and unhelpful with their policies. The experience just left a bad taste in my mouth, and I just don’t plan on using them again in the future.
Thought I found a deal
by A1116688 on 2018/02/11 13:57
I was searching for a room in Tahoe on a Tuesday evening. I reserved one with HT, which at the time was cheaper. I went on the hotel website a day later, and found that the resort fee is much cheaper during the week. I reached out to HT, asked for a price match and they refused. The customer service rep states there’s no other pricing on the direct hotel website, which was a lie. I walked her step by step to get to the pricing I was able to find. I didn’t like that she essentially lied to me. When I caught her in the lie, she said that HT had to stay competitive with rates. Whatever the case, I’m hoping that 1) I don’t have any issues with my reservation and 2) they improve their customer service. From now on, I’m just going to wait until day of before booking a hotel. This place makes you think it’s a deal, but it really isn’t.
Overbooking (Limited Customer service support)
by JudgeBrown87 on 2018/05/21 16:05
Booked a hotel a couple of nights ago through HotelTonight App. Received confirmation, but when I arrived at the hotel it was full and they didn’t have a reservation on file for me. I ended up having to sleep in my vehicle after a long day of travel. After complaining about the inconvenience I am still waiting on my $190 refund, which is going to take 3-5 business days, and a courtesy credit. Considering the app is supposed to be designed to give you the best deals last minute, I am surprised that they are only willing to do a $35 credit for a mistake they clearly made. The credit won’t get me a night at a trash hotel let alone a decent one. I will never use HotelTonight again after using my credit. My advice would be to call the hotel directly to insure they have available rooms before booking through the app.
Best Deals at 4 & 5 Star Hotels!!
by Southunit on 2018/01/07 06:03
I used this app a few weeks ago while in Clearwater, Florida on vacation. At the last minute my friend and I decided we wanted to stay in a hotel on the beach. I downloaded several of the other popular apps for hotel rooms but none could even come close to the deal offered on HotelTonight!! We stayed at a highly rated resort that had all of my requested amenities(except no masseuse on site). Even better the front desk employee was absolutely wonderful and very accommodating. I will definitely continue to use this app and already making plans to stay at same resort!! Thanks for making a great vacation even better.
Re “Tracyamo81”’s comments....
by lilyhazel on 2018/04/22 20:00
The previous reviewer mentioned that she looked into room “A”, moved on to check out other possibilities & after a couple of minutes returned to room “A” only to find the price had increased. She questioned if this was merely a coincidence. I do know some airlines use this underhanded practice on their websites (increasing the fares on routes that you’ve pulled up, get out of then go back into) so I’d bet that it’s common practice on most of these booking sites. The recommendation is, if you see a great price on something you know you want, purchase it then or it’ll probably go up since “they” know your interested. Additionally, always, always, always, confirm your booking directly before you go to make sure they have your reservation & it’s correct. I would’ve been stuck in NYC with 4 people in a fully booked hotel in a room with only 1 full sized bed, if I hadn’t.
Good when it works, terrible when it doesn’t.
by jimblin on 2018/07/07 04:09
Have used HT half a dozen times over the last couple years. It’s convenient and the prices are comparable to the big booking sites which have more recently implemented last-minute pricing. Last night however I arrived at the hotel I’d booked to be told that they were sold out and that they’d called HT. HT chat-based help is almost certainly one of those awful AIs that sends comforting platitudes but kept me waiting for 10 minutes before even attempting to verify the problem (I actually heard them calling the hotel because I was sitting at the front desk.) They then started to try to address the fact that they’d stranded me without a room by offering me a “credit” and a $35 coupon for a future purchase. No bueno. The quality of an app is tested when there’s a problem, and HT failed that test miserably last night.
Buggy app and Terrible customer service
by nadala on 2018/09/25 04:18
Using this app I tried to book a hotel - but it generated an error and popped up an error window saying to call their support line which I did. I got a recording that they had high volume and their line then hung up on me. I went back to the app and tried a different hotel and this time it successfully booked. The next day i see that I was charged for both hotels. I contacted support and they were extremely unhelpful and say they would not reimburse me for the hotel that did not let me book through app but booked in background- blaming me instead. I will never use this app and would encourage no one else to use it either. They clearly do not take responsibility for their app when it fails and do not care about double booking and taking your money twice . Highly NOT RECOMMENDED. #epicfail terrible client relations. Buyer beware
Left Stranded by Hotel Tonight at 1am
by MarkyMarcSC02 on 2018/07/29 21:19
Avenue of the Arts Hotel in Costa Mesa, Ca and Hotel Tonight! Probably the worst service I ever had!... Made a reservation with hotel tonight and had a contractual agreement to reserve and have a room at this place...apparently this hotel overbooked and most likely ditched our reservation for probably a higher payer/patron... Imagine having spent the whole day on the beach, then watching an even show of pageant of the masters, having a late dinner and then getting a phone call from this place at 1am, basically saying, oh sorry we don’t have a room for you, we overbooked! Btw, do you need a bottle of water... Unbelievable! Had we not lived in the LA area, we would have had to sleep in our cars or be stranded - basically assed out by Hotel Tonight and this place!! Shame on you and Hotel tonight for not following thru with your agreement! If I could rate any lower, I would! NO Stars deserved!
Great deals on mostly high end hotels
by Peelage on 2018/03/13 00:35
I’ve been using this app for 6 years now and it seems like yesterday that it just launched. At first I was able to score some pretty sweet deals in New York City and San Francisco at some very nice establishments, but it appeared that once the app became really popular the prices were around the same as what the hotels themselves listed on their websites. I tried using the app in Dallas and found nothing, so their whole concept of ‘hotels tonight’ seems to have drifted away. Unless I’m planning to splurge at a 5 star hotel for $300/night in a ‘Luxe’ city, this is not a budget hotel app by any means. If you’re okay with dropping a few hundred on a world class room, then by all means, spend away, there are some great deals.
Might sell/give away your room, zero customer service
by Stabbyabby on 2018/10/25 17:17
The app itself is fine and performs as expected. The service, however, is terrible. I showed up at my hotel and they were overbooked! (Overbooked, and get people were able to check in all around me). They sent me to another hotel, which was much poorer quality, offered no transportation (despite the fact that it was nighttime, I had been traveling, and had all my baggage), and were extremely rude (the doorman asking “are you blind?!” when I told him I couldn’t see the direction he pointed for the new hotel). The room I was given had a terrible stench and had a window that opened to street level. I’ve reached out to customer service with no response. This is the worst experience I’ve had with Hotel Tonight so far and will likely not use the app again and risk an oversold room.
Poor customer service
by Maggie Kay... on 2018/10/03 10:53
I booked a hotel a few days in advance for a night. For some reason the app booked the room for that night, when I specifically remembered selecting the correct dates. I’ll admit it was my fault for not double checking, but with school and health issues it slipped my mind. I didn’t realize until I got an email thanking me for my stay AND I got charged for something I didn’t use. So I panicked and emailed the HT cust service and they responded “the booking was marked as not being utilized the booking information is no longer available in the hotel's system for review/changes.” I also called TWICE and they pretty much said sorry no refunds, try again next time. I called the hotel directly and spoke with the manager and he was able to resolve it with one phone call. It’s like HT didn’t even bother to help me, awful experience.
Booked & Paid BUT NO RESERVATION!
by Dapperchap on 2018/04/03 17:25
April 31, 2018 I go to check in at the Hyatt hotel in Quincy, MA after booking about three days prior on Hotel Tonight. The have no reservation and are sold out. They offer me a refund and a $25 voucher only good at selected hotels on their site. I was very frustrated and angry; plus my family is waiting for me. It was a huge inconvenience and I ended up spending approx $50 more at another hotel. (the $25 voucher could not even be applied to that hotel stay). I had previously used the app to book hotels approx 15 times, so I really thought they would try and make it better! However, I felt Hotel Tonight’s attempts to “make the problem right” were pitiful, and I was given the same lame responses over and over. I have no choice but to dissuade anyone from using this app. I will never trust it again, and obviously will not use it.
Do not use Hotel Tonight!!!!
by Euphinsteim on 2018/07/12 04:23
I booked a reservation through Hotel Tonight which was not forwarded to the hotel. When I tried to contact Hotel Tonight, they wouldn’t answer the phone. They did however respond to the app live chat after an hour while my family waited in the lobby of our hotel. After an hour of getting strung along by the live chat, I finally had to book my own room through the hotel for $50 more than hotel tonight. I didn’t want to do this, but it was very late and my family needed to rest. The live chat rep explained to me that I could in fact receive a refund from hotel tonight, but they wouldn’t cover the difference for the new hotel price. A price that I was cornered into paying because I was trapped in this hotel lobby late at night with hotel tonight doing very little to help with.
Access to good hotels at great rates
by Savings1apple on 2018/10/01 01:03
This App provides many options at the $115-$215 price range. If you know the hotels and area (Long Island) then it’s much easier looking at this App rather than google searching or some other specific engine. The purchasing takes less than 10 seconds. If you don’t know the area then it gives you a good range of options you may not known existed. Typically, I stay with the Hilton brand and have been happy with the quality and ease of check-in with my App reservations. This is the way technology executes on making repeat events very efficient.
Rating Trends
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App name
HotelTonight - Hotel Deals
Description
Amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms. You get the best rates and deals, whether last minute or in advance. HotelTonight makes it incredibly easy to find and reserve a sweet deal at a great hotel. Three taps, one swipe, you’re booked! From top rated luxury hotels to tried-and-true favorite rooms to cool, revamped former motels, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too) • Book a room for tonight, tomorrow, next week, next month and beyond – up to 100 days in advance in our most popular locations • Great for spontaneous vacations or planning a trip in advance. We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world: North America, Europe, Australia and more! • Search by city, attraction or map location • See ratings, reviews and photos from fellow bookers • Score extra Geo Rate savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • HT Perks program - the more you book, the better our deals get! Level up to score even bigger discounts • Hotel descriptions that boil down the top 3 reasons why we like the hotels we work with – and why you will, too • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Surprise your BFF with a weekend in Vegas (leaving tonight!), or take your mom on a last minute vacation • Lock down that business trip in 10 seconds, at your soon-to-be-favorite hotel (or add a vacation day for play before or after) • Summer weekend road trips - hop in the car and reserve a room wherever the road takes you! • A mid-week booking or staycation at that retro motel you’ve always wanted to check out… just because • Score a luxury holiday in Paris on the cheap • Book a last minute birthday or anniversary trip (we won’t tell anyone you forgot) • Book a spontaneous summer weekend getaway on the fly In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Facebook: facebook.com/HotelTonight • Twitter: @HotelTonight • Instagram: @HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow and beyond. We are the excuse to travel as much as you’ve always wanted. Travel doesn’t have to be out of reach... we help you reserve discounted last minute or advance rates at awesome hotels. Weekend holidays, summer vacations, last-minute trips… open up the HotelTonight app and you’ll be on your way to a great stay. Whether you’re looking to find a last minute holiday on the cheap, take a road trip and see where you end up, hit the town and see where the night takes you, or just plan less and live more, we’ve got your back. Download now to get in on these sweet deals at great hotels!
Great App - Great company !!
by Sammy30736 on 2018/12/11 19:59
Always use it when a hotel is available in the area where I’m staying
So easy!
by roblox is sucky on 2018/12/11 07:42
I love how easy it is to browse hotel options with all information provided and just by a swipe, you are done!
Great for Finding Places to Stay
by BReturn on 2018/12/10 19:22
We almost always use Hotel Tonight. It’s quick, easy and prices are great.
Happy customer...
by KatheF. on 2018/12/10 14:48
Great deals and fantastic customer service!!!
Best app for booking hotels!
by First Name Jordan on 2018/12/10 09:18
I always use this app for last minute bookings and have never been disappointed!! Great hotels at great prices. Will continues to use and recommend to Friends.
Perfect for the last minute traveler
by TL Thomas on 2018/12/09 17:47
This app has proven invaluable over the course of my last few trips. The deals on this app consistently best rates offered on other travel apps such as Expedia, and much to my surprise, in-chain rates offered by apps like Hilton and Marriott. Not sure that I’ve seen too much benefit from the HTPerks reward system quite yet, but always offering the lowest rates has made having this app a must have for the traveler who has to fly at a moments notice.
Life saver
by towdpoint on 2018/12/09 14:47
My sister needed a hotel to stay at after a car accident away from home. I booked her first night through the app and suggested she download the app to book subsequent nights!
Must have last minute travel app
by Laserspeed on 2018/12/09 02:27
When you are on the go and have to make last minute travel arrangements it’s the app to have. It nicely shows you a few good options and specifies what they offer in a nutshell. You score great deals here in the app as opposed to booking directly with the hotel. It shows you the best hotels that are offering their best prices.
Love this app!
by KHF423 on 2018/12/09 00:26
If you are a frequent traveler - and one with lots of last minute plans, this is for you. Super easy app and customer service is excellent, should you need to contact a live person for some reason. I started using this app for biz travel but use it for leisure as well now. Has made my work travel lots easier. Thank you Hotel Tonight.
It’s just awesome
by Matty Drums on 2018/12/08 19:34
Filters, maps, pricing, this app has everything you need and doesn’t try to throw added nonsense at you. It’s the right tool for the consummate traveler.
Great app!
by Mini Mooo on 2018/12/08 16:00
Excellent app! Easy to use!
Scam!!!!!
by Vilyat on 2018/12/08 14:43
This app is a complete scam. I was charged the moment I booked my hotel and then when I got to the hotel, they said they do not have any paperwork from hoteltonight. Therefore, the hotel charged me at a MUCH higher rate than what I originally booked on the hoteltonight app. I am so disappointed in this app and will never use it again.
Relaxing and convenient location !
by cinnamongirl11 on 2018/12/07 17:07
Griselda at the front desk greets you with a smile and she’s extremely courteous. I find this rare at times so the staff here is becoming very friendly. I met the new manager Alfredo and he’s a charming and delightful person to talk to about your stay at this Inn. He said they are to lake improvements here soon. I posted pictures. The bathrooms are incredibly clean, I wish the microwave was in the lobby. Cute toy store next door and Mexican restaurant within walking distance ! Can’t go wrong gif a short stay here.
Great place to stay
by GM-200 on 2018/12/07 13:10
Wonderful staff - great accommodations.
Dishonest search results
by atlas salsa on 2018/12/07 05:18
I searched for a hotel in a specific city and nestled in among all the results for that city was a hotel 35 miles away. This particular hotel was the “deal of the day” and it had good reviews so I booked it. Only then I realized it was nowhere near where I needed it to be. This is fine but they 100% will not give a refund for any reason so I’m screwed. This bugs me. They are specifically pushing you to book stuff you can’t use. I like giving my business to companies that are reasonable about refunds when mistakes are made (particularly when I’m happy to book another hotel for the same night). This will probably be a dealbreaker for me ever using the app again.
It's the best
by Zoe and Xan's Mom on 2018/12/06 15:35
Best rates, fast service- Perfection
Horrible Customer Service
by James 747 on 2018/12/06 15:10
App requires you to sign in and sign out while using iOS. Nowhere on the app is that indicated. Lost out on the daily deal which ended up increasing the price by $50.
The best
by scrappy - do on 2018/12/06 06:41
I travel often by the seat of my pants. This app affords me the luxury of pulling into a city and finding a great deal. I have never been disappointed.
Amazing
by TovaArt on 2018/12/05 06:51
“Five stars” -BAMSKy©️
Very pleased! Quick and easy to use!
by Threepointplay on 2018/12/04 23:18
The booking process to make this reservation was awesome!! Lightening fast for my unique reservation request, and the laser sharp technology to make this experience was a pleasure to book. Thank you...E
Great App
by BossDog4 on 2018/12/03 17:17
By far the best booking experience I have ever had.
Convenient
by mpreviti on 2018/12/03 16:06
Super easy process. Hassle free.
Tonight means Tonight!
by Eric Rulez on 2018/12/02 23:59
I love this form of getting good rates or rooms. Usually you have to book way ahead of time to get a decent rate. This app has saved me numerous times when I’ve needed a room for the night. And quantity is not limited. Every hotel you can imagine and price range.
Customer Service FAIL
by SP Oside on 2018/12/02 23:51
Needed a hotel in LA on Fri Nov 30th for a work event. Saw a deal using the “Today’s Daily Drop” feature that I liked and booked it. Arrived at the hotel later that night to check in and there was no reservation. After multiple phone calls and a VERY helpful hotel manager, I found out Hotel Tonight booked it for Dec 28th. Still trying to get a full refund. Horrible customer service. STAY AWAY FROM THIS APP!!!
Use Priceline / Google Maps aggregator instead
by el walto on 2018/12/02 22:26
Hotel Tonight has a pretty slick app, but they bumped the price as I was booking and it was just enough to be infuriating but not enough to make me not complete the process as we were booking last minute. Kudos to your smart algorithms, Hotel Tonight! After getting back from our trip, I did a Google Maps search and it did a great job of listing out multiple services with different prices. We could have saved ~$40 a night if I did that instead. I’ll be sure to remember next time. TIL :)
なに
by PoopCoxk on 2018/12/02 05:18
mean guy on phone deceives us 🥴
Customer service
by BellJonR on 2018/12/01 01:47
Forgot my password, the retrieve link doesn’t work. Can’t get anyone to help me. Support is horrible.
Has fake hotels listed
by pic parlor palace on 2018/11/30 21:16
So I’m looking into hotels and run across this app. Being that I review hotels - I was shocked to notice that my first suggestion for a hotel in my area was “The Lazy H Motel.” Need I say more?
Don’t Trust This Company
by nycte on 2018/11/30 20:16
If you’re using a 3rd party booking company, the first thing you should ask yourself is “do these guys provide excellent customer support if something during the stay goes wrong?” The definitive answer here is no for Hotel Tonight - their service team is out to make sure they keep your money at all cost and find any way to disavow blame for a stay that doesn’t deliver on expectations. Would never book with these guys ever again.
Hotels tonight is great
by travelis fun on 2018/11/30 14:01
So easy to use. Great follow up. Awesome app.
Best app
by dialedinworldmovement on 2018/11/30 01:19
Cheapest prices! Blessed
Best Rate
by Raven's Claw on 2018/11/29 18:18
I could not get the best rate but your Support rep gave me a $25 coupon for my inconvenience. He was very patient and provided great service. Thank you, EE
Love Hotel Tonight
by Coolcat71381 on 2018/11/29 16:45
Everything is so much cheaper when I go through you guys. My bank account loves you.
Way too much Security to book a hotel
by ShaeEvaScott on 2018/11/29 15:00
Very frustrating to use this app. Not user friendly in my opinion.
Horrible app
by Cali dani on 2018/11/29 07:23
Wouldn’t accept cc. Kept saying I wasn’t signed in. Took me 45 min to book on hold with customer service
Three party company don’t care about their customers.
by Kenawak on 2018/11/29 03:36
The hotel tonight steal my money because there app crash make reservations three time for the same night and they won’t refund me the money, I called them with in 5 mins of the reservation to cancel the reservation and they said they will on refund them the money they can only refund me on of them. But I called the hotel. They said they had no problem refund me the money if book throughly the website. Don’t make the same mistake use the app and book anything for this app. I am a supervisor for Wyndham hotel. Usually three company apps resell you lower deal hotel for experience.
Great app
by rhndi on 2018/11/29 01:51
I have booked through this app several times and can confirm that you receive better rates than through the hotels directly. I have never had an issue at check in. No waiting on the phone for booking. This app makes the process quick and easy. Love it!
Las Vegas Adrian
by Las Vegas Adrain on 2018/11/28 23:02
Love this app! My favorite app,no doubt!
Listen to Business Wars
by GaryLeeHall on 2018/11/28 22:27
Heard of this App. on business wars pod cast. I’ve probably used them a handful of times and every single time it was painless great rooms at a great price.
Rich MKE
by rich mke on 2018/11/28 03:57
So easy to use and with helpful info.
Hotel Tonight review
by HS English Teach on 2018/11/28 00:19
The hotel was very nice but I need someone from Hotel Tonight to contact me concerning the rate we were charged. We booked through Hotel Tonight and when we arrived at the hotel we found the rate was $21.00 more than we could have gotten right at the hotel. Hotel Tonight advertised that they get you cheaper rates. Why should we book through Hotel Tonight in the future?
This app saves me every single week.
by Jordan Syatt on 2018/11/27 23:14
I travel constantly. Spend more time in airplanes and hotels than I do in my apartment. Usually 1-2 days in a city, at most, before the next. I’ve gone all over the world, booked as last minute as you could possibly get, and I’ve, literally, never been without a place to stay. Hotel Tonight - bless your magical heart.
Excellent
by Wee Oran on 2018/11/27 16:10
Used App on Sunday after Thanksgiving Got excellent Hotel in Portsmouth NH EVEN CHECKED IN EARLY wee Oran
Warning-DISTANCES INACCURATE
by Subvertio on 2018/11/27 14:53
The cost of my hotel savings was grossly offset by the ride sharing app costs due to inaccurately reporting distance from Seattle Airport to Red Line Inn & Suites. Hotel Tonight App said 9.4 miles, actual distance was almost twice as far doubling my transportation costs. Be very careful and check distances if you have a tight layover or travel schedule because you will either miss your flight or miscalculate ride sharing app costs. It maybe better paying regular price for a hotel that is closer instead of trusting the distance accuracy in hotels tonight app. With my costs on travel I could have had a $200 a night room with a free airport shuttle, and less travel time to airport. So in other words I spent more on travel to hotel than the actual hotel.
Awesome app
by zoeyannorah on 2018/11/27 10:32
Super helpful and competitive when it comes to making sure you get the lowest price for the best places that they can.
Horrible customer service
by Marta2222 on 2018/11/27 06:20
I got double charged for a room and no follow up, no refund from with the hotel or hotels tonight.
Bait & Switch
by Augustru5h on 2018/11/26 23:53
Bait and switch. Charged my card, then cancelled my reservation and wouldn't honor the original price. The new reservation would've been $500 more than I originally paid and was charged. They offered me $15 credit for my troubles, ha!
This app is garbage
by Myphone4 on 2018/11/26 01:30
After spending a lot of money and unlocking a few levels of rewards the rates are no better than Expedia. What a load of crap.
Not five stars
by eca1yltus on 2018/11/26 00:04
Very easy to use but the prices are only seem to be better than online when it’s a same day deal or something similar.
Excellent UI and hotel choice purveying makes for amazing UX.
by Valhalla.5 on 2018/11/25 20:14
Love it!!!
Me gusta
by @Miah katherine on 2018/11/24 21:11
Es muy buena y me ofrece muy buenos hotel los descuentos son muy bueno la recomiendo
Amazing App
by ošeha on 2018/11/24 14:03
This app has the Best Prices when you need to stay for a night or two. Absolutely recommend to everyone
Nice app for last-minute plans. Poor customer service.
by Rogerbtx on 2018/11/24 08:15
You're better off using HT to locate available inventory and then booking with the property directly. I've experienced two bookings that fell dramatically in price in the days leading up to the stay and one instance where a night went unused due to a cancelled flight connection. HT customer service personnel gave me the run-around, actually pitting me against the property to refund the unused night. There was no urgency to follow-up with my concerns and I would have been better off booking directly. I don't see a need for this service.
The best hotel app
by Farrah1278 on 2018/11/24 03:35
I absolutely LOVE this app!!! My concierge service is amazing and I always walk away extremely happy and satisfied.
Great App for last minute finding and booking hotel
by borigaca on 2018/11/24 01:14
Love this app. The simplest and the most convenient way to find and book hotel without any prior arrangements. The best!!!
Hotel tonight booking problems
by Bahram302 on 2018/11/23 22:28
Be aware of doubell reservation, its last minute hotel app ,think about it you reserve a room you go to the hotel there is no room left ,you call hotel tonight right? They say we are so sorry but its not refunanle, if tou lucky you get a credit for one year,but ipossible to use this credit almost non hotel accept hotel tonight creditBE AWARE!!
HT
by Biggestlewiser on 2018/11/23 22:25
I have used HT since its infancy and it is my go to when I need a hotel at the last-minute and also just to book any hotel! I love hotel tonight. Great options at resonalbe prices.
Hotel tonight
by pathes1991 on 2018/11/23 19:36
Just all around the #besthotelappever
Best website for last minute bookings!
by Liese K on 2018/11/23 15:18
Best website for nice hotels at an incredible price! Fabulous customer service at hotel and free shuttle to and from airport. I have already recommended HT to ALL of my friends.
Helpful app + Good value+ very very good rooms
by Renume on 2018/11/23 04:07
When pushing your travel time it is very helpful to know you will have a nice room to stay in waiting. With years of using this app we continue to see it improve, and have enjoyed our stays at there listed properties.
SCAM DO NOT USE
by byebyebyenyebyebyebyebyebye on 2018/11/23 02:26
Any other medium will be better than this app. It used to be a deal. Now any other site online is the same and you can book a specific room. You are GUARANTEED the worst room in the hotel using this app. And the front desk will treat you like an intruder because they hate hotel tonight. Do. Not. Use. This. App.
Unscheduled Travel
by CaptDHCahen on 2018/11/22 22:40
When I suddenly needed to drive from San Diego to Astoria, Oregon over Thanksgiving this App helped find lodging as needed
Overnight stay at the Sheraton
by Dinodman on 2018/11/22 14:57
Perfect place to stay during my layover in LAX.
Best deals!
by misskatcruz on 2018/11/22 04:58
I travel frequently and can always count on HotelTonight for the best deals and prices; even when last minute. It pays off to keep booking and reach higher levels! The deals and services are worth it.
Won’t take my money
by pirrucc on 2018/11/22 04:55
App keeps saying I need to sign in. Well I’m already signed in. Can’t use Apple Pay, can’t use PayPal, can’t use a credit card. Don’t bother If you need a hotel in a rush.
Perfect last minute reservations app
by Bison97 on 2018/11/22 02:55
Awesome deals on a wide variety of hotels. Get the best deals on the hotels you would usually stay at! Highly recommended, use this every time we plan a trip out of town!!
STAFF IS GREAT!!!
by Angee5174 on 2018/11/21 17:19
Hotel staff is AWESOME!! The hotel restaurant & bar were great. However, the phone in the room did not work. Couldn’t order room service.
Great!
by Maryhad3litalambs on 2018/11/21 14:17
The surrounding area does not give this place justice. It’s clean, nice, staff and service is great! Awesome price too!
Why use anything else??
by AggieKDP on 2018/11/21 13:13
I’ve had nothing but great experiences using HT! The one and only time I thought I found a better hotel rate using a different site, I quickly realized the fees on the other site were ridiculously high! With HT that is never the case! HT wins every time!
Holidays
by joziah17 on 2018/11/21 12:43
Last minute deals this is the place took book or book ahead your preferences thanks mantel tonight
Didn’t take Apple Pay second card
by daddy dr on 2018/11/20 23:41
Disappointed that I wasn’t able to use the second card with more points. Seems to have been a glitch
Wowwie! Goodie!
by mlautz_666 on 2018/11/20 23:40
I’m stark raving mad about this cellular application.
Good service buggy app
by TechnicallyAdvanced on 2018/11/20 22:00
Trying to save search it throws me to setting. Yes notifications enabled, come back to the app, still can’t save search says enable notifications. Please make your developers test the app.
Best Ever!
by Ice cream noodle on 2018/11/20 21:09
Give it a try, I doubt you’ll regret it.
Caution, hotel descriptions in app
by Hghghfhfhfhjfjf on 2018/11/20 18:16
Very slick interface, but useless if the hotel property info on the app is incorrect or incomplete. Example, limited airport shuttle hours not disclosed. Stranded at the airport facing a $40 Uber at midnight, ask me how I know. They will disclaim responsibility for the incorrect info. Check important details with the hotel corporate website directly. Funny, if you bother to do this, the rate is often the same anyway, so why would I bother with this app anyway?
DBallski
by dballski on 2018/11/20 04:54
Great app!!
Account deleted due to fraud (that never happened)
by Nerotexter on 2018/11/20 02:43
I have never have as many problems with any system as I had with hotels tonight. My account was blocked due to fraudulent activity that never happened.
Credits unusable
by JZC29W on 2018/11/20 02:06
Could not use any of $497 credits in booking a hotel today
Great stay
by Sfarris on 2018/11/19 23:41
The innkeeper was great, and made a fine breakfast. We enjoyed our stay and would stop there again.
Good hotel deals the easy way
by wheres.misty on 2018/11/18 15:30
I’ve used Hotel Tonight twice and have been pleased both times, great deals with helpful info to help you choose your hotel, and super easy to book.
Hotel Tonight
by fittvikk on 2018/11/18 13:58
So easy! Look for the best deal, read reviews, make a reservation and you’re finished. When you get to the hotel pull up the receipt on your email and enjoy your stay 🙂
Great customer service, great hotel application!
by L.J. 43 on 2018/11/18 13:48
There was an issue with my room, but the customer service representative at hotel tonight took care of everything, I didn’t have to lift a finger. I had a wonderful weekend and such a great experience. I will definitely use hotel tonight when booking my hotel stays in the future.
Ultra
by liddle g on 2018/11/18 04:36
Great location only a block from great beach on Mediterranean. Rooms are very small and the hotel is in tight area. The first room I had did not have a window to the outside, the window in the room is overlooking a commons area. When I open the curtain I was surprised to see people sitting right outside my window on the same level.It was also an odor coming from the drain so I asked for a different room which they accommodated me with . There is a nice quaint restaurant downstairs. Overall the stay was OK.
Wonderful service
by Okieweather on 2018/11/18 00:18
This app offers great prices and fabulous service!
Frustrating and confusing bugs when I’m trying desperately to arrange a room
by ndru on 2018/11/18 00:08
Have used in the past and can be quite convenient, but just now trying to make a reservation, Apple Pay kept failing with every card, but didn’t say why — just “there was an error”. So I tried to add a credit card, and it told me I had to sign in first — which presumably was the reason for the Apple Pay error. But there’s no way to cancel the purchase process in order to sign in — I had to force quit the app. When I reopened it, it claimed I was already signed in. (Presumably because I signed in before, but have since upgraded my phone.) So I had to sign out, then sign back in, then Apple Pay finally worked.
Review
by jgilm2412 on 2018/11/17 21:50
Great app
Life saver
by Taelor Clay on 2018/11/17 16:06
My go to in a pinch.
This app is great for same travel
by theartisantarot on 2018/11/17 15:33
Ok so I have been using this app for a year. I just hit the second level. I absolutely love it! Now the pros the discounts, if you plan a last minute trip on the weekend plan on Thursday. The rates and most hotels are cheaper on that day. Friday the rates are higher than Thursday but by Saturday the rates go back down and by Monday they are even lower. I watch trends on this app. The reasons I have for it not getting five stars is because every time I try to plan by a ahead by a month the rates are too expensive or there are not enough hotel selections to pick from. Also I love the same day rate it is by far the cheapest but they don’t offer that a lot. Also I tried to call to extend my stay I was on hold for 30 mins and still no answer. So make sure if you need an extra day book it the same time you book the room. And lastly I love the fact that they have an unlock deal feature that you use once per day but I don’t like that it give you a 15 minute time limit to use it in, I wish it was all day. Also the hotel I stayed at in the past for 77.00per night is only going for 100.00 per night with that feature. After paying 77 for it 100.00 does not seem like a deal to me but that’s just me. Other than those little bumps I suggest this app to everyone for same day, last minute, or weekend get away travel. They even allow you to set up a business account so if you use this for work you have a separate profile for that.
My favorite App
by Blcchef on 2018/11/17 14:13
Thanks for being awesome. CG
How LONG does the reservation take to go thru?!
by Irishrink on 2018/11/17 01:36
Grrr! Sitting in the lobby! No way to CONTACT hotel tonight & may get charged whether we stay here or not... If this isn’t cleared up IMMEDIATELY, you can bet it’ll be deleted from my phone PRONTO!
Not able to get first choice
by Motorman 785 on 2018/11/17 00:26
When I tried my first choice the message said unable to log on server. I then tried another hotel which was more then I wanted to spend for one night and it went through. This is the second time in a row this has occurred.
Good and easy!
by barreldreams on 2018/11/16 13:21
Loved it. One thing though: booking two or more rooms at a time would be great.
Love it
by Sabrina942 on 2018/11/16 11:57
I love hoteltonight my only complaint is there should be promo code for existing user or frequent user such as myself from time to time.
Best way to book
by JRforPresident on 2018/11/16 11:46
This service always has your best interest in mind. Best deals hands down will best any other platform to book out there! This is the only way I travel.
Wonderful!
by Beverly from TX on 2018/11/16 04:11
This app makes booking a hotel ahead of time or last minute very easy. I have used it in a hotel lobby to book a price lower than the front desk agent can offer! Also makes checking in a breeze! ❤️
So easy to book!
by Sherls24 on 2018/11/16 00:34
This app is so easy to navigate. It honestly never fails me when I'm looking for a spontaneous last minute deal! I recently used it to book a surprise hotel room in a super luxe neighborhood in LES, Manhattan for m best friend's 30th Birthday! I'm so excited for her to see it!
Amazing, but needs better “favorites” feature
by charlybrwn on 2018/11/15 19:48
Super amazing UX to book a hotel for tonight. Creating a list of potential hotels for a trip in the future is not great on mobile
App rocks!
by Foadyy on 2018/11/15 16:50
We have been bouncing all around FL, staying in a different hotel every night. This app. has gotten us AMAZING deals! It has brought us to so many different, and eclectic spots. I highly recommend using, if you want a spontaneous vacation!
They won’t honor reservations
by Ahmad El Maestro on 2018/11/15 08:41
Arrived at the hotel booked that I booked a week in advance only to be told they’re sold out at the front desk. Hoteltonight didn’t go the extra mile to ensure I get the assistance needed ! I’m deleting the app! Don’t have time to deal with stuff like that especially during long travels
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
A life saver for the poor planning husband!
by mpyle on 2018/09/30 16:03
An awesome experience for this first time user!!! Here we are on Friday afternoon and the romantic getaway my husband was “planning” the past two weeks doesn’t actually have anything booked. We scoured the internet, scrambling to find something quickly, and found the hotel we liked. It was $365 a night, a tad more than we feel comfortable spending, even for a splurge weekend. With two nights and tax it was going to be $800. Before giving up on our #1 choice entirely, I remembered sometimes you can save a lot of money if you book last minute. After googling “last minute hotels” Hotel Tonight came up. I immediately entered our dates and found the exact hotel listed as an option! And get this, it was only $225 a night! We ended up saving all in all $300 by booking with Hotel Tonight. We called the hotel on our way just to be sure everything looked normal, and they even upgraded us to a room with a hot tub and fireplace. I don’t think HT can get credit for that, but they do get credit for helping us afford a great hotel with service that went above and beyond to ensure our romantic getaway was just that. Will definitely use this app again and again! And bonus- it’s so easy, next time, the husband might actually do the booking! 🙌🏻 Praise Be.
App is great. Customer service is non-existent
by Yoga4MenCharleston on 2018/06/18 00:47
So the app is great. It’s quick and easy to use, and it LOOKS like you’re getting great deals, so at first it seems perfect... but then you find out that the “retail prices” that they “deeply discount” are often just made up inflated numbers to make it look like it’s on sale. Who has time to double check if the whole reason for using the app is for speed. So there is little faith in the discount. Second, if you have a problem, they really are not eager to help you fix it. I was told that the photos provided are “not a guarantee of what you will get in the room” outside of a room that fits two adults with a private bathroom. Um, what? The room I chose showed pictures of a room complete with fridge and microwave. Neither were supplied because of this “no guarantee” policy. Also, the hotel... wait... MOTEL... that I stayed at had simply staged the rooms with some fresh paint and goos camera angles to cover for the fact that it was just an old La Quinta motor lodge, and not actually a nice hotel. I was basically told that there “was nothing they could do” about the fact I was completely misled about the state of the room, and the fact that I could have walked in off the street and gotten the exact same price directly in the hotel lobby with no pre-booking. This app cannot be trusted when it comes to anything less than the “luxe” hotels they list. If you’re going for a “solid” or “basic” listing, you are rolling the dice.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Using for 5 years now and love it
by Paintballer 29 on 2018/09/30 16:22
I Love this app it works almost all around the globe! Ive used it across the US including Hawaii. I’ve used it in Paris, Frankfurt Germany, Amsterdam, London, Brighton England, Kyoto Japan. And many other places. It’s quick and easy and the more you use it the better the discount you get. Yes if you have time to really search the Internet you might find a cheaper rate. However the purpose of this app is to find a room fast and now at a reasonable rate and it does just that. To those of you complaining about a hotel giving your room away, I’ve had that happen to me as well but it was no fault of the app. The app booked my room as it was supposed to then I failed to get to the hotel within the hotels time frame for check in. If your going to arrive late you should take responsibility to call and let them know. Any times that this has happened to me Hotel Tonight has helped me find another hotel, refunded me, and given me a credit for something that’s ultimately my own fault. I can’t see how they could offer better customer support. I continue to use this app for all my bookings. My only wish is that they offer hotels in the Philippines...
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Sleek design, but poor CRM
by Grandpuhbah on 2018/04/22 13:48
These guys seem to be more focused on the hotel partner acquisition side of the business than the customer care side. Getting a resolution to even the most basic questions can be a nightmare, and they have little ability to positively affect your stay other than in the room rates they’ve negotiated. They should stick with that, and maybe stop trying to do more than offer discounted rooms. The HT Pros thing is a gimmick without any teeth, and as a lvl 8 member perk person, I can say that they’ve not delivered on their promised rewards (you get a voucher for money off once you hit each level, but at lvl 8, I’ve never received a thing, and customer service starts off well with lots of promises but no follow up). I used to book a lot more with this app, but now I check the hotels’ AAA rates and the rates at HT Tonight, and just take whatever is cheaper...it’s about 50/50, so make sure to shop around.
Great app, great deals, customer service? Not so great.
by rrh269 on 2018/08/19 04:49
I love the app and getting last minute deals. It works great for that. I do highly recommend it. Now if something goes wrong or you have a question for them, I’m lukewarm on their sincerity if they help you or not. I get the impression they think hey it’s an app. I don’t have to interact with these people and I suspect they hire some folks on the lower end who on paper work in customer service and yet have no clue what it means. And whomever owns HT seems ok with that. Fortunately I’ve not been stranded like many here so my issues were minor. So I recommend giving it a try I think you will have fun. If I’m booking for an important event like a wedding, I use traditional methods with major brands that have capacity to help should a hiccup occur. So be smart on how to use this.
So helpful for road trips
by tessayessa on 2017/10/17 04:32
I’ve used hotel tonight on three cross-country road trips and it’s honestly made traveling so much easier. I can drive until I start to get tired and book a hotel without having to map everything out ahead of time. The rates are really good and get better the more you use the app (also if you wait till after 10 pm hotels will try to get rid of rooms and bump the rates even lower). Best part is the reviews - I feel safe knowing what to expect in a hotel before I arrive. The only time I haven’t used hotel tonight on these past three four day trips from coast to coast, I ended up staying in a seedy hotel that was more expensive than the nice ones through the app. Definitely recommend!
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
An absolute nightmare!
by Discoxdolly on 2018/11/02 21:56
Booked a room through the app for what seemed like a great rate for the hotel we were staying at. Was charged immediately after booking, but received no confirmation number.. called their customer service and they couldn’t give me one, they kept giving me their reservation number which doesn’t work on the hotel’s system. I felt pretty uneasy about the whole ordeal so I called the hotel directly and tried to confirm my stay with the name, they had no reservation for us. I called HT back and was told that they had faxed my booking info to the hotel “about 10 times already” but if I had trouble when we showed up to call them and I would receive a credit on the acct but no refund because it’s against their policy... are you kidding me?! Why couldn’t they just confirm my stay now? Why wait til we were left stranded to “take care of us” by giving us credit. Just an awful experience all the way around.
BEWARE
by ?!?!?)) on 2018/06/26 22:40
I booked a hotel through them and as I was going to my hotel the customer service called me and said they had over booked and the hotel room was no longer available. What! I already had paid and there are no returns on your money. They said we will give you a credit instead. I had to scramble to find a hotel and ended up getting a smokers room when I am not a smoker because all of the hotels in the area were booked. Fast forward to today, I try to use the credit they gave me because it has an expiration date and the app is not user friendly. I accidentally book a hotel because it is so had to use the credit and I call customer service and they say sorry you already booked there is nothing we can do. Really you took my money, gave it an expiration date then can’t apply it to the booking. Poor customer service and they will cancel your hotel and not give you back your money. Beware.
Avoid this app
by gueheirh on 2018/06/09 17:39
Very unsatisfied with customer service. I used this app a couple of weekends ago to book a luxury hotel and spa getaway for me and my girlfriend based on the information this site provided such as an onsite restaurant and different spa services. When I got to the hotel, the restaurant was closed and wouldn’t open till later that week and all spa services were either sold out or not available. The luxury room was no bigger than an office cubicle with a bathroom just bigger than a porta potty. Needless to say, we left and wanted a refund. Hotel tonight told us we had to get refunded from the hotel and the hotel told us where we booked through hotel tonight, we needed to get the refund from them. The lack of understanding and customer service from Hotel Tonight as well as their non-caring attitude is why I’m leaving this one star review. The only reason why I’m not leaving anything worse is because there is no option for that.
Absolutely will never use this again...
by Sarakins16 on 2018/08/29 00:09
After confirming with all of the information given to me by Hotel Tonight (correct hotel, address, nights staying, room type), as well as booking 3 days in advance, the hotel had absolutely NO reservation, meaning I drove several hours to an out of the way hotel only to fond our that my money I spent toward this was now gone, and for nothing. I called SEVERAL times and was placed on hold, given promises for an attempt at a resolution, they NEVER resolved the matter. I was told time and time again various excuses like “our system is down, we are rebooting it, call back tomorrow”, then it was “I have to ask my supervisor but my shifts ending call tomorrow”, and also “it will take a few days to see what we can do, we called the hotel to confirm you’re right but it’s out of my hands, we’ll call you when it’s resolved”. A ridiculously untrustworthy company, I will never use them again.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Inflexible policy
by Barriston on 2017/11/30 20:44
The allure of hotel tonight is great! Offering hotels at lower rates based on inventory. Unfortunately, I clicked on a hotel that I believe was near my house, and when I finished my purchase I discovered that I had unfortunately purchased a different hotel. This is my first time using this app, and I do believe it must have been a glitch. I called the customer service who was polite and friendly, to see see if they could give me an exception, but were unable to do so. The room is for a guest at my house, and it caused him to have to stay 2 miles away from my house, Rather than down the street. I really think that hotel tonight should have more flexibility in their process for first-time users, it was very frustrating that my guest had to travel, and hotel today was very inflexible and unhelpful with their policies. The experience just left a bad taste in my mouth, and I just don’t plan on using them again in the future.
Thought I found a deal
by A1116688 on 2018/02/11 13:57
I was searching for a room in Tahoe on a Tuesday evening. I reserved one with HT, which at the time was cheaper. I went on the hotel website a day later, and found that the resort fee is much cheaper during the week. I reached out to HT, asked for a price match and they refused. The customer service rep states there’s no other pricing on the direct hotel website, which was a lie. I walked her step by step to get to the pricing I was able to find. I didn’t like that she essentially lied to me. When I caught her in the lie, she said that HT had to stay competitive with rates. Whatever the case, I’m hoping that 1) I don’t have any issues with my reservation and 2) they improve their customer service. From now on, I’m just going to wait until day of before booking a hotel. This place makes you think it’s a deal, but it really isn’t.
Overbooking (Limited Customer service support)
by JudgeBrown87 on 2018/05/21 16:05
Booked a hotel a couple of nights ago through HotelTonight App. Received confirmation, but when I arrived at the hotel it was full and they didn’t have a reservation on file for me. I ended up having to sleep in my vehicle after a long day of travel. After complaining about the inconvenience I am still waiting on my $190 refund, which is going to take 3-5 business days, and a courtesy credit. Considering the app is supposed to be designed to give you the best deals last minute, I am surprised that they are only willing to do a $35 credit for a mistake they clearly made. The credit won’t get me a night at a trash hotel let alone a decent one. I will never use HotelTonight again after using my credit. My advice would be to call the hotel directly to insure they have available rooms before booking through the app.
Best Deals at 4 & 5 Star Hotels!!
by Southunit on 2018/01/07 06:03
I used this app a few weeks ago while in Clearwater, Florida on vacation. At the last minute my friend and I decided we wanted to stay in a hotel on the beach. I downloaded several of the other popular apps for hotel rooms but none could even come close to the deal offered on HotelTonight!! We stayed at a highly rated resort that had all of my requested amenities(except no masseuse on site). Even better the front desk employee was absolutely wonderful and very accommodating. I will definitely continue to use this app and already making plans to stay at same resort!! Thanks for making a great vacation even better.
Re “Tracyamo81”’s comments....
by lilyhazel on 2018/04/22 20:00
The previous reviewer mentioned that she looked into room “A”, moved on to check out other possibilities & after a couple of minutes returned to room “A” only to find the price had increased. She questioned if this was merely a coincidence. I do know some airlines use this underhanded practice on their websites (increasing the fares on routes that you’ve pulled up, get out of then go back into) so I’d bet that it’s common practice on most of these booking sites. The recommendation is, if you see a great price on something you know you want, purchase it then or it’ll probably go up since “they” know your interested. Additionally, always, always, always, confirm your booking directly before you go to make sure they have your reservation & it’s correct. I would’ve been stuck in NYC with 4 people in a fully booked hotel in a room with only 1 full sized bed, if I hadn’t.
Good when it works, terrible when it doesn’t.
by jimblin on 2018/07/07 04:09
Have used HT half a dozen times over the last couple years. It’s convenient and the prices are comparable to the big booking sites which have more recently implemented last-minute pricing. Last night however I arrived at the hotel I’d booked to be told that they were sold out and that they’d called HT. HT chat-based help is almost certainly one of those awful AIs that sends comforting platitudes but kept me waiting for 10 minutes before even attempting to verify the problem (I actually heard them calling the hotel because I was sitting at the front desk.) They then started to try to address the fact that they’d stranded me without a room by offering me a “credit” and a $35 coupon for a future purchase. No bueno. The quality of an app is tested when there’s a problem, and HT failed that test miserably last night.
Buggy app and Terrible customer service
by nadala on 2018/09/25 04:18
Using this app I tried to book a hotel - but it generated an error and popped up an error window saying to call their support line which I did. I got a recording that they had high volume and their line then hung up on me. I went back to the app and tried a different hotel and this time it successfully booked. The next day i see that I was charged for both hotels. I contacted support and they were extremely unhelpful and say they would not reimburse me for the hotel that did not let me book through app but booked in background- blaming me instead. I will never use this app and would encourage no one else to use it either. They clearly do not take responsibility for their app when it fails and do not care about double booking and taking your money twice . Highly NOT RECOMMENDED. #epicfail terrible client relations. Buyer beware
Left Stranded by Hotel Tonight at 1am
by MarkyMarcSC02 on 2018/07/29 21:19
Avenue of the Arts Hotel in Costa Mesa, Ca and Hotel Tonight! Probably the worst service I ever had!... Made a reservation with hotel tonight and had a contractual agreement to reserve and have a room at this place...apparently this hotel overbooked and most likely ditched our reservation for probably a higher payer/patron... Imagine having spent the whole day on the beach, then watching an even show of pageant of the masters, having a late dinner and then getting a phone call from this place at 1am, basically saying, oh sorry we don’t have a room for you, we overbooked! Btw, do you need a bottle of water... Unbelievable! Had we not lived in the LA area, we would have had to sleep in our cars or be stranded - basically assed out by Hotel Tonight and this place!! Shame on you and Hotel tonight for not following thru with your agreement! If I could rate any lower, I would! NO Stars deserved!
Great deals on mostly high end hotels
by Peelage on 2018/03/13 00:35
I’ve been using this app for 6 years now and it seems like yesterday that it just launched. At first I was able to score some pretty sweet deals in New York City and San Francisco at some very nice establishments, but it appeared that once the app became really popular the prices were around the same as what the hotels themselves listed on their websites. I tried using the app in Dallas and found nothing, so their whole concept of ‘hotels tonight’ seems to have drifted away. Unless I’m planning to splurge at a 5 star hotel for $300/night in a ‘Luxe’ city, this is not a budget hotel app by any means. If you’re okay with dropping a few hundred on a world class room, then by all means, spend away, there are some great deals.
Might sell/give away your room, zero customer service
by Stabbyabby on 2018/10/25 17:17
The app itself is fine and performs as expected. The service, however, is terrible. I showed up at my hotel and they were overbooked! (Overbooked, and get people were able to check in all around me). They sent me to another hotel, which was much poorer quality, offered no transportation (despite the fact that it was nighttime, I had been traveling, and had all my baggage), and were extremely rude (the doorman asking “are you blind?!” when I told him I couldn’t see the direction he pointed for the new hotel). The room I was given had a terrible stench and had a window that opened to street level. I’ve reached out to customer service with no response. This is the worst experience I’ve had with Hotel Tonight so far and will likely not use the app again and risk an oversold room.
Poor customer service
by Maggie Kay... on 2018/10/03 10:53
I booked a hotel a few days in advance for a night. For some reason the app booked the room for that night, when I specifically remembered selecting the correct dates. I’ll admit it was my fault for not double checking, but with school and health issues it slipped my mind. I didn’t realize until I got an email thanking me for my stay AND I got charged for something I didn’t use. So I panicked and emailed the HT cust service and they responded “the booking was marked as not being utilized the booking information is no longer available in the hotel's system for review/changes.” I also called TWICE and they pretty much said sorry no refunds, try again next time. I called the hotel directly and spoke with the manager and he was able to resolve it with one phone call. It’s like HT didn’t even bother to help me, awful experience.
Booked & Paid BUT NO RESERVATION!
by Dapperchap on 2018/04/03 17:25
April 31, 2018 I go to check in at the Hyatt hotel in Quincy, MA after booking about three days prior on Hotel Tonight. The have no reservation and are sold out. They offer me a refund and a $25 voucher only good at selected hotels on their site. I was very frustrated and angry; plus my family is waiting for me. It was a huge inconvenience and I ended up spending approx $50 more at another hotel. (the $25 voucher could not even be applied to that hotel stay). I had previously used the app to book hotels approx 15 times, so I really thought they would try and make it better! However, I felt Hotel Tonight’s attempts to “make the problem right” were pitiful, and I was given the same lame responses over and over. I have no choice but to dissuade anyone from using this app. I will never trust it again, and obviously will not use it.
Do not use Hotel Tonight!!!!
by Euphinsteim on 2018/07/12 04:23
I booked a reservation through Hotel Tonight which was not forwarded to the hotel. When I tried to contact Hotel Tonight, they wouldn’t answer the phone. They did however respond to the app live chat after an hour while my family waited in the lobby of our hotel. After an hour of getting strung along by the live chat, I finally had to book my own room through the hotel for $50 more than hotel tonight. I didn’t want to do this, but it was very late and my family needed to rest. The live chat rep explained to me that I could in fact receive a refund from hotel tonight, but they wouldn’t cover the difference for the new hotel price. A price that I was cornered into paying because I was trapped in this hotel lobby late at night with hotel tonight doing very little to help with.
Access to good hotels at great rates
by Savings1apple on 2018/10/01 01:03
This App provides many options at the $115-$215 price range. If you know the hotels and area (Long Island) then it’s much easier looking at this App rather than google searching or some other specific engine. The purchasing takes less than 10 seconds. If you don’t know the area then it gives you a good range of options you may not known existed. Typically, I stay with the Hilton brand and have been happy with the quality and ease of check-in with my App reservations. This is the way technology executes on making repeat events very efficient.
Rating Trends
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