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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Hotel Tonight
by JeffBaT on 2019/05/19 04:29
Works as promised Will use it often
Ruined my trip!!!
by Sabrina.R. on 2019/05/19 00:49
I showed up to my hotel from out of state and there was no reservation. I called HotelTonight support and they confirmed they never made a reservation despite charging my card and sending me confirmation emails. There’s an event in town and no rooms available so now I’m buying a room 40 minutes away at full price out of pocket and having to take long, expensive Ubers. Not worth trying to save a few bucks!!!
hotel tonight saves the day
by picksyo on 2019/05/19 00:37
After a 4 hour delay, our flight home from Dublin was canceled so I opened Hotel Tonight. 30 minutes later we arrived at a gorgeous old village in the countryside that had been turned upscale hotel complex. We went from being grumpy to giddy. Hotel Tonight made everything better!
Completely misleading
by Colin Rhoads on 2019/05/19 00:07
Bait and switches you with prices, is t upfront about additional costs that are charged by every hotel upon arrival even thought Hotel Tonight knows what those costs are, year they still charge their own fees on top. Completely worthless app and borderline fraudulent.
Awesome!
by tnjelly93 on 2019/05/18 21:05
Everything about this hotel was awesome! Highly recommend!
Great customer service by Oscar
by Debbieum on 2019/05/18 18:15
I called panicked because I made a mistake booking a non refundable room. Oscar saved the day by calling the Hotel directly and asking them to cancel. He credited my Hotel Tonight account and saved our weekend getaway. Bravo Oscar!
Not trustworthy
by Dr. Zell on 2019/05/18 18:05
We booked a hotel through their service for our one year wedding anniversary. We show up only to find no such reservation. After some back and forth it turns out this is hotel tonight’s fault. We are offered a 50 dollar coupon. Fifty dollars will not give us back our one year anniversary night. This service is garbage. Book your stay through the hotel itself or literally anywhere else. Don’t make the same mistake we did.
Great app
by goobercouger on 2019/05/18 02:24
Very easy to use, quick, best price
Great hotel site
by lobstsh on 2019/05/18 00:36
Hotel tonight is incredibly convenient and cost effective
I'm keeping this app forever.
by LisaHoover on 2019/05/17 15:12
Great hotel , 8pm reserved, late check-in, 4star hotel-- new comfy upscale Very inexpensive. We are HAPPY!
Makes selecting a place to easy
by Modesto Nutguy on 2019/05/17 13:32
We like that choices provided include various price ranges as well as various locations in a selected location. Also the actual reservation process is simple and fast. I've only used twice but has been a pleasant experience so far
Best Travel App
by JDDFord on 2019/05/17 12:24
Hotel Tonight is the best travel app. Great rooms, great rates and so easy to use.
Perfection
by krystal1234456788 on 2019/05/17 01:22
Every hotel I’ve stayed at has been great! Never a disappointment and honestly we appreciate it
Never travel without it!
by Obsesionada on 2019/05/16 21:24
For the frequent traveler this app is essential. Combines a good deal with consistent good quality. It has saved me numerous times when impromptu travel causes me to search for a nice hotel.
Perfect
by Sir Sabatoge on 2019/05/16 19:52
Great
Promo lies
by SuzeeQ206 on 2019/05/16 08:10
I didn’t get my $25 off like promised for inviting a friend
This App is Great!!
by Meemakaren on 2019/05/15 13:56
This app finds last minute great deals on very nice hotels!! Very useful if you want a flexible trip.
Please fix the aspect ratio of the hotel photos
by nejjj on 2019/05/15 04:48
The photos are awkwardly zoomed in to fill entire screen with no way to zoom out. I find myself having to use other applications like TripAdvisor to get a better picture of the hotels since I’m not able to do so with your app. Thank you.
Hotel Tonight
by MumzWatt on 2019/05/15 03:50
I love using this app, it’s quick & easy everything just at your fingertips, and I loving tracing that h at my final step.
Great App
by dgeidel123 on 2019/05/14 19:56
Love it!
Scammers
by scammedddd on 2019/05/14 19:01
I booked with this app, showed up to the hotel, and the hotel had no record of my booking and did not have a room for me. After paying a higher rate at the hotel (not through the app) support from the app said they would cancel the charge on my card before it even went through. The charge went THROUGH. So I paid twice, after they told me they would cancel it, and now they are saying they can’t refund me because that’s just “how it works”
Did not get my reservation to hotel
by Princess van Gelderen on 2019/05/14 13:24
I had to wait over an hour at the hotel In Gallup and finally the kind people at Red Roof Inn had to call Hotels Tonight to get the faxed reservation in before they ran out of rooms. Not real happy with this service and will stick to using Booking.com.
Worked great
by Ewtraim on 2019/05/14 04:14
Simple, No BS, Great Value... you can count on last minute opportunities at great locations around the globe!!
Awesome app
by Boopdizzle on 2019/05/13 23:20
Love the ease of using the app, and the deals offered. Also, the app itself is so visually appealing.
Extremely useful
by editinglife07 on 2019/05/13 02:58
This app is super useful. I highly recommend, it has saved us tons of money.
User Friendly!
by log-in error on 2019/05/12 23:29
Easy to navigate app. Info and pics clear amount each hotel. Great prices. Thanks Hotel Tonight!
Unable to download app
by Obligatory17 on 2019/05/12 20:35
I really enjoyed this app until i upgraded my phone and now i can’t download back on my new phone
Terrible service.
by Williecash on 2019/05/12 04:04
My account was disabled for no reason at all. I missed out a deal for a great room. I used this app multiple times never had an issue until tonight. I just had a long flight back into NY and thought book through HotelTonight would be an easy process, headache free. Had to call customer service multiple times to fix the situation. I am very unhappy with the ordeal and how it was addressed initially by your customer service team.
Better search features
by JenLOVESDerek on 2019/05/11 23:08
I wish I could search for hotels by features (ie pools, etc)
App
by l2019nyc on 2019/05/11 16:29
I love the app- it’s my go to. The only thing that a wish was better is some of the categories for the hotels- what is considered luxury or solid isn’t always accurate.
Bait and Switch
by tardissa on 2019/05/11 15:07
I'll make this short and sweet. The price they quote and which you pay through their app is NOT guaranteed. Hotel can charge you additional "resort fees" when you arrive. The app may tell you this or it may not. If they don't mention it, they will not reimburse you. Sadly, it's a scam. You book based on a rate that may end up being $20-$50/night higher when you arrive. Seems like these fees are just the hotel's way of making up for the lower rates they offer to get you to book. p.s. When this happened to me, customer service said it was listed on the description and that i missed it. I have screen shots that prove otherwise and that show they changed the write-up AFTER my complaint. Scam. Frankly, should probably be investigated.
Hotels Tonight...super discounts.
by panbimbo on 2019/05/11 14:47
Great app, easy to use. You can’t beat the pricing!
LEGO
by Mannytho5 on 2019/05/11 06:23
Keeping the coffee hot
This is how I book my hotels now
by JoshR7119 on 2019/05/11 02:35
This app is so user friendly, I hated booking with other sites or apps because it was too confusing! But with hotel tonight they make it so easy to plan and go!
Happy guest
by mrstobymojo on 2019/05/10 01:34
I’m obsessed with Hotel Tonight !!!!
Don’t trust this app!
by blueribbon343 on 2019/05/10 00:47
I found what seemed to be a great hotel from the app search and made a reservation. I called the hotel, however, and they didn’t have any of the amenities I’d searched for. Hotel Tonight’s response was, sorry no refunds, no changes. Don’t book anything without calling the hotel first!
Stay
by judesf on 2019/05/09 22:52
I thought the hotel was nice and service was good but a bit inconsistent. VERY disappointed to get a note I. My room last night that the pool would be closed today from 7am until the afternoon, so pretty much my entire Thursday before checking out. One of main reasons selecting this hotel was to swim laps in pool.
Will try in my own city but Vegas was a HORRIBLE exp
by immichaelmorgan on 2019/05/09 16:56
Definitely treated like a second class citizen after he noticed I “booked thru a third party” and was charged silly resort fees for things I hadn’t used
TERRIBLE customer service
by SpreadGoodKarma on 2019/05/09 15:00
I used to use this app as the prices were fair. Cross your fingers that you never need to use their customer service. It is HORRIBLE I WILL NEVER USE THIS AGAIN. THEY HAVE WAY TOO MUCH FINE PRINT AND RULES. They are unhelpful, unprofessional and I would NEVER recommend the service. Too bad as it had potential.
Amazing
by Snobyapprevieeguymangirl on 2019/05/09 02:48
Wouldn’t use anything else to book my hotel
Double Charges
by Clefe on 2019/05/09 02:43
They can’t seem to coordinate with hotels. Either the hotel wants to charge me and I refuse or I actually get double charged. My refunds are also not processed on time and they are not responding to my requests for updates on my refunds. I used to really like this app but I won’t use it anymore unless these issues are fixed.
Customer service
by Ste&Tay on 2019/05/09 00:50
Excellent! We had an incident with our reserved hotel and not only did Hotel Tonight refund our money but have us a credit towards a new hotel that night. Excellent customer service! And we were beyond grateful.
Easy peasy
by jennyFTB@WC on 2019/05/08 22:31
I’ve had pretty good luck with getting the best rates available at the last minute. I like how the rates can even bump down while you’re searching!
The best app and service
by qcx27 on 2019/05/08 20:00
App is so easy and simple. HT Pros is phenomenal.
Won’t even open
by EmCon22 on 2019/05/08 19:22
Just downloaded the current version and as soon as you try to open the app it crashes.
Worst hotel ever booked on this site do not use!!
by awful experience!!! on 2019/05/08 15:08
Awful room horrible experience!! Hotels hate this service and give you the worst room possible! Do not use!!!!!
Value depends on how you define quality....
by Twin1rn on 2019/05/08 07:41
HT does what it says but not completely sold on their “best rates” with some hotels. However, I appreciate the premise of “last minute” booking as a positive spin rather. In plain sight, the deals are of course in your “Metro area” offering prestige value unbeknownst to the majority. It’s value is subjective and depends on what you define as quality. DO appreciate and value the convenience.
Been good so far
by Mlz66 on 2019/05/07 16:22
I’ve used the app twice and been very happy so far. Not enough data with two stats to say it’s 5 star yet but think its great. Nice hotels at good prices last minute or even a few days out. Easy to use app and very informative through the whole process. Will definitely use again!!
This app ROCKS.
by person.with.a.face. on 2019/05/07 15:14
I’ve always recommended HT to my friends and family but after last night, I’m even more impressed: We were on a flight from Cancun to LAX that had a long layover in Mexico City. Thanks to a freak thunder storm, we had to be diverted for 4 hours, ultimately missing our connection. Due to a lovely “force majeure/Act of Nature” clause, the airline absolved themselves of all responsibility, stranding us in the airport for 24 hours and making us book our own hotel room. Luckily the Hotel Tonight app had a wide selection of rooms still available (at 1 am!) so I immediately booked a “solid” room within a short walk. By the time we finally got to check in, they couldn’t find our reservation. I was in tears at this point and frantically opened the app, looking for a number. They not only had that but they also had a live chat available (at 1 am!!) so I used that function and immediately got the issue resolved. I’ve always loved Hotel Tonight, but after last night, I’m even more impressed.
Best hotel app ever
by redmonei386 on 2019/05/07 14:40
Great resorts for extremely great prices
Great app, but I need help and can’t find it
by Gsjsidbsgah on 2019/05/07 13:43
I normally love Hotel tonight, but now none of the photos are working on the app and it is taking forever to find a way to contact customer support. I cannot see any images for hotels and this is the only way I can let them know. It won’t let me send app feedback either
Best travel app for last minute!
by Ydhsjis on 2019/05/06 17:27
I can always count on hotels tonight to come through on last minute great deals. Love it.
Best rates ever!!
by Tricia Sue on 2019/05/06 14:45
Extremely grateful that this exists!!
Fantastic App
by Ray - Creative on 2019/05/05 17:35
I have been using this app since they first launched. Seeing their progression and growth has been amazing. Great app, extremely user-friendly and love the new addition to the rewards program.
Best app, best customer service, best deals.
by Snausage Fanger on 2019/05/05 06:10
As a performing musician with 136 bookings with Hotel Tonite, I have notable experience that I will share with you. These are facts - not merely opinions. I owe this to you reading this because you want to know. I owe it to HT to deliver the truth to you. My gratefulness insists on this. Firstly: bookings past midnight. HT was doing it long before the other apps. I put this up front because this has been so important for me - getting a room well after midnight, 1am, 2am. HT’s app made it happen. All other discount booking services/apps seemed to never even have considered it, rendering them useless past midnight. Hotel Tonite does it right. Whenever I’ve hit a rough spot, HT’s world-class customer service is not some busy call center, but a service professional assigned to handle the matter personally and promptly until the matter is somehow resolved in finality. No lip service - only valiant attempts to accommodate me with favorable results - even if it’s just the validation of my perspective/feelings for the effort. The personal concierge assigned has always been there to carry the burden, thereby easing my tension. The App is also world-class. It’s easy to read at night (dark background/white lettering), pertinent information that flows nicely, vivid photos and listings near me that show immediately starting with lowest price first (automatic search results). The app is what first attracted me, the deals hooked me, the loyalty level perks (increases in benefits - I’m at level 20) has HT as my go-to app every single time I need a room - wherever I am. There are but few instances that I book through the other guys, which has been the rare occasion that HT has booked all listings allotted by the specific hotel that I wanted to stay at - most of my bookings are extremely last-minute, and HT is becoming quite popular. HT’s growing popularity brings up another plus: Hotel Tonite is quite selective about the hotels they list. If there’s a hotel or inn that’s not listed, it’s most likely for good reason (you know what I mean). The hospitality business is not an easy one. Three, four or five stars don’t just fall from the sky. Many establishments simply don’t meet the standards required to be listed with HT. Conversely, I can’t think of one hotel that is too exclusive to offer listings for Hotel Tonite to book. Chances are that HT’s discounts beat any of those you see ads for on TV (because HT doesn’t do TV commercials). I like William Shatner, I think he’s come a long way as an actor - but I’ll bet his personal assistant uses HT to book his rooms instead of the one he pitches on TV. A side note: no matter whom you book a discounted rate through, keep in mind that the hotels will save their top-tier rooms for those paying top dollar. Whether you’re a rockstar or a pet rock, discounted rooms are, well, greatly discounted. This is not a complaint point, just for your awareness. “Discounted” doesn’t necessarily mean the doghouse, either. The rooms offered depend on many variables, including availability, the people at front desk, anticipated vacancies, etc. If there’s a room in particular you’d prefer, ask nicely or offer a tip - these counteroffers work very well at getting an upgrade from their first offer. Enjoy!
I want to hug you guys!
by lisbely on 2019/05/05 01:02
First of all! Thank you!!!!!!! I wish I can work with you guys to travel for free 🤣🤣👌🏾 I am so proud that Airbnb are in the family! The only thing I need is an airplane app and my dreams to meet more people and show my kids that is possible traveling the world🎉🎉🎉🎉
Wow
by OhPla on 2019/05/04 19:48
Nice discount!
Easy
by jay hells kitchen on 2019/05/04 14:29
BEST app for last minute travel!
Advertising the wrong state!
by Rosie-13 on 2019/05/04 12:23
I was searching for a hotel in Rochester, NY and they put ONE hotel from Rochester, MN in the mix. The deal seemed fine so I booked it and then all their customer service was too busy. Beware when using this app.
Problems with a hotel? They just walk away on you
by Left me high and dry on 2019/05/04 05:52
No refund under any circumstances. If a hotel you booked via this app turns out to be a dumpster and you can’t stay there, we’ll, too bad for you, they won’t stand behind you, they can’t care less. They don’t even reach out to the hotel management to try to resolve the issue. $25 voucher is all they offer...oh and you never get even that, btw.
Delete this app if you are human!!
by $160.00 Lesson on 2019/05/04 01:26
Used this app a few times. Not something I use often however, I was able to find some good deals and discover a hotel or two that I might not have looked at but for the deal. I have two children and take care of my 92 year old father who is a WWII Veteran. i am traveling to DC to pick up my daughter from her first year in college and move her out of her dorm. $160.00 saved dollars gone for good. We can not afford to throw money away like this. Today, I looked for a deal in an area I was not as familiar with. As I switched back and forth between locations the app reset the search date and I found a deal and moved forward with the reservation. I soon realized when looking at the confirmation email that The reservation was for tonight Not my travel date so....$160.00 later I have a room in another state that I could not change the date or receive a refund or credit. No compassion or customer friendly resolution from either the Intercontinental Hotel in DC or from HotelTonight. I learned a hard lesson and will never use the app again. Too expensive in the end for me and my family.
Super
by bos eres lo mscimo on 2019/05/02 22:48
Me encanta los descuentos
Room type
by pbn 477 on 2019/05/02 09:40
App doesn’t define type of room or bed
Best Thing Ever
by Mhykel Tag on 2019/05/01 20:31
I have been using Hotel Tonight for a while now and I am amazed by how convenient and self intuitive this app is. Highly recommended.
Hotel stay
by tina7361 on 2019/05/01 20:29
Great Hotels, great prices, great app!
My fav hotel app
by Shashashiii on 2019/05/01 15:18
It’s really easy to use and you can achieve levels to bigger discounts for future stats. It’s fun to browse the hotels and resorts from basic to luxe with nice photos and visitors reviews and actual photos. The info listed is pin pointed and fast to read. There’s always something available in every city. I like the layout and how to navigate the app. Overall, it’s a great app for booking hotels fast and conveniently. My hotel rooms have been excellent.
Harrah’s Laughlin
by The Denver guy 45981 on 2019/05/01 09:51
Not good to be honest it was worse than that Constantly had to go back to ft desk to re do magnetic cards finally after 6 times just left the hotel a day early. Stay here if you enjoy aggravation
Hyatt hotel in chandler Az
by Debelmar experience on 2019/05/01 01:54
One of the best hotel in chandler Az.very clean, good breakfast, amazing staff, specially a receptionist called Ikram Williams, she’s amazing with an excellent customer service, I will definitely go back .
Rate change
by 11100010001 on 2019/04/30 21:06
I was looking at the Doubletree Inn in Santa Monica for 273. And when I clicked on it said on the app that the hotel has changed their rate and it went up in price about $40. When I called that hotel they told me that that was to do with your company and they gave me a better price. You may have lost me over that nonsense
Great place
by katneibel on 2019/04/30 20:51
Donna the manager is such a sweet wonderful person. So kind and helpful.
Great App
by NYGNFLDETNBA on 2019/04/30 20:32
I never book hotels any other way after using this service. It is the best way to book; discounted prices but you can see and compare locations on map or by price, with pictures. No “going in blind” or gamble like Hotwire.
Customer Service minimal Satisfaction
by Tori Q. S. on 2019/04/30 14:26
Not great at assisting with issues. Called about a app issue and due to the app issue, I was unable to book a reservation. It took a day to rectify and the app was fixed but they were not helpful with assisting with the hotel booking at all.
Too risky, no refunds
by wocruc on 2019/04/30 03:31
I can't use this app because of the risk that I'll get a smoking room. That doesn't mix with my asthma. I just wasted $116.
Hidden fees
by Nickguest11 on 2019/04/29 16:46
I have booked several nights with this app my most recent experience was not so good. Sure it’s easy to pick a local hotel and pay for it my hotel was the NOMA Soho the price all total was $136 today I noticed the hotel had charged me an additional $150 that when I called them they said would come off my bill in a couple of days (pretty standard hold for incidentals or damage) but then I was informed that the hotel withdraws from that an additional $49 “fee” a recreation or facility fee something hotels are increasingly doing and which is a total blatant rip off a way for the hotel to up charge you because: Greed. If this fee is going to be charged it should be included in the HotelTonight price otherwise it is false advertising and If not illegal then very dodgy. If I had know the actual price for the room was $185 I would not have booked it. Hotels.com always tells you up from about all charges. It reflects very poorly on Hotels Tonight and I would have to agree with the chorus of others here that they have dishonest and misleading pricing/business practices. And forget getting someone on the phone. Don’t recommend them and will delete the app and never use it again.
Awesome
by celebrity chef collin allen on 2019/04/29 00:11
It’s the best thing since slice bread...I love this apps
Wonderful experience
by Hassoon abuali on 2019/04/28 22:51
The app is great the hotel nice and clean the rate is competitive Initially the desk wanted to change my order give me one king size bed instead of two bed we went back and resolved it easily without any complications Thanks
5 minute refund
by Joshua IV on 2019/04/28 18:39
I wish you offered a refund if requested within 5 minutes. Otherwise a pretty smooth experience.
Best app since sliced bread!
by Yomiad on 2019/04/28 18:15
I’ve been using and recommending this app since it’s beginnings! Love this app and the deals it has to offer!
I love Hotel tonight!
by Seangypt on 2019/04/27 23:06
I love to explore different cities when I have the weekends off and this app has allowed me to create the perfect environment for an extraordinary trip each and every time! I rave to all of my friends about it and haven’t booked with another company in months. Hotel tonight is the absolute best !
Excellent
by Apoyeque on 2019/04/27 07:22
All the hotels and prices I have found through you have been excellent! Thank you!!!
DOWNLOAD AT YOUR OWN RISK
by Dannyboee on 2019/04/27 06:51
The first time I used the app I was doubled charged by the hotel I stayed at by the at app and had to call my bank and dispute one of the charges. And now the second time I find myself using the “app” I find myself sitting outside of a hotel I paid to have reservation at because the hotel “cannot find my reservation for this evening“ .. fanatic! Guess my girlfriend and I’ll will just sleep in the back seat of my car (where we currently are sitting on hold for the last 16 mins) .. not like we both have work in the morning .. As stated above, download at your own risk !
Jnj
by mothrtg on 2019/04/27 00:17
Very easy
Two thumbs up
by jmtanner on 2019/04/26 06:11
Straightforward and efficient
HT
by keggert91 on 2019/04/25 22:08
Horrible customer support. Wasted my time and no credit. Unfair. They are not caring..
Great app!
by Vlrs on 2019/04/25 17:23
Always a good deal at the last minute!
Best Customer Service
by BambiMax.E on 2019/04/25 08:26
Always blown away by the customer service at Hotel Tonight. Even when they’re chasing me around downtown Los Angeles hotels 🏨, they always give the best deals. Thank you Mayfair 🌹
Discount codes never work!
by DUDABI on 2019/04/24 20:50
Discount codes never worked
More for less
by travelwithHT on 2019/04/24 05:28
I believed I booked a room for two nights starting that day. I probably mistaken the dates and booked for the following two days but not for that night. I send a message to HT thinking « They won’t do a thing » SURPRISE! They called the hotel and fix my issues. Not only I saved money using HT but this was a welcome gift.
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Highly Recommended
by JustplainMandy on 2019/04/23 20:12
Positive experiences with this app for 4 years now! I had to cancel one stay last minute and they credited me for a later stay. The deals & locations I’ve gotten through HT are unbelievable, especially when making last minute plans!
Seamless and Simple
by LT99 on 2019/04/23 19:17
This is a very uncomplicated app. The deals are pretty good as well.
Easy
by nic holl weaver on 2019/04/23 06:14
Easiest app to book for same day business travel.
Easy, accommodating and fun🙌🏻
by Jlevy10293 on 2019/04/23 01:37
Last minute treat!!
Customer support rep Le
by monaco021 on 2019/04/23 00:59
She was awesome. Had trouble with the confirmation and she took care of it quick fast and In a hurry!
Outstanding!
by PianoDesigner on 2019/04/23 00:35
Outstanding App! Quick!
Stay away!
by Childrenofthenight on 2019/04/22 23:57
I have never had issues with hotel tonight until now. Costumer service is terrible, they cancelled my reservation without my agreement, that being said, every decent business would give a refund. Guess what? They didn’t refund me, instead they charged me double! They don’t even bother to pick up the phone or respond to my emails in timely manner. At the end I got response with some BS, not addressing the issue, and still no refund. I hope you go out of business soon. Thieves!
Obscure billing and unhelpful support
by CPP89 on 2019/04/22 14:15
Hi, I just completed a stay with HotelTonight and was very disappointed with their service. While the hotel was great, the HotelTonight billing was very misleading. The hotel charged an “amenity fee” which I was expecting but HotelTonight also charged me the same fee. When I inquired about the double charge, HT support would not explain what their fees covered and stated I was out of luck. Will not use again and do not recommend.
HOTEL TONIGHT booking was relatively seamless.
by Rushcom on 2019/04/22 13:40
Hotel Tonight was easy and flawless to book through. My hotel readily welcomed me (as always) but it was clear to them that the room had been paid for. (Prior visits they had to research the booking company.) The online price was slightly lower than what I actually paid (with taxes). That was the only flaw in the process. I’ll use Hotel Tonight from now on.
Excellent service!!!
by k2h💕 on 2019/04/22 06:59
I accidentally booked the wrong date for my trip and they helped me get my booking changed and was very quick and understanding. They were amazing and truly a lifesaver! I’m so glad that they are always here to help at anytime!! Just amazing! Can’t ask for better service! Such a great app!
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
App is great. Customer service is non-existent
by Yoga4MenCharleston on 2018/06/18 00:47
So the app is great. It’s quick and easy to use, and it LOOKS like you’re getting great deals, so at first it seems perfect... but then you find out that the “retail prices” that they “deeply discount” are often just made up inflated numbers to make it look like it’s on sale. Who has time to double check if the whole reason for using the app is for speed. So there is little faith in the discount. Second, if you have a problem, they really are not eager to help you fix it. I was told that the photos provided are “not a guarantee of what you will get in the room” outside of a room that fits two adults with a private bathroom. Um, what? The room I chose showed pictures of a room complete with fridge and microwave. Neither were supplied because of this “no guarantee” policy. Also, the hotel... wait... MOTEL... that I stayed at had simply staged the rooms with some fresh paint and goos camera angles to cover for the fact that it was just an old La Quinta motor lodge, and not actually a nice hotel. I was basically told that there “was nothing they could do” about the fact I was completely misled about the state of the room, and the fact that I could have walked in off the street and gotten the exact same price directly in the hotel lobby with no pre-booking. This app cannot be trusted when it comes to anything less than the “luxe” hotels they list. If you’re going for a “solid” or “basic” listing, you are rolling the dice.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Using for 5 years now and love it
by Paintballer 29 on 2018/09/30 16:22
I Love this app it works almost all around the globe! Ive used it across the US including Hawaii. I’ve used it in Paris, Frankfurt Germany, Amsterdam, London, Brighton England, Kyoto Japan. And many other places. It’s quick and easy and the more you use it the better the discount you get. Yes if you have time to really search the Internet you might find a cheaper rate. However the purpose of this app is to find a room fast and now at a reasonable rate and it does just that. To those of you complaining about a hotel giving your room away, I’ve had that happen to me as well but it was no fault of the app. The app booked my room as it was supposed to then I failed to get to the hotel within the hotels time frame for check in. If your going to arrive late you should take responsibility to call and let them know. Any times that this has happened to me Hotel Tonight has helped me find another hotel, refunded me, and given me a credit for something that’s ultimately my own fault. I can’t see how they could offer better customer support. I continue to use this app for all my bookings. My only wish is that they offer hotels in the Philippines...
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Not always fair
by Lolofosh on 2019/01/12 04:36
This company is hit or miss. I have actually walked away from a hotel and was refused my money back because there are no refunds no exceptions. the hotel looked like it was on the middle of death row and was under major construction with tarps and tents covering it. I was traveling alone (female) and felt so unsafe. The pictures posted on this site are often misleading. The areas which the hotels are located are not well explained for those not familiar with the area. I understand this app is for last minute stays, but I’m not desperate, I’m just searching for a fair rate. On the other hand I have had about 3 stays that were very nice, however those places are no longer offered through the app. I’ve used this site about 20 times and I would say have had 3 good stays out of 20. If you just need a bed I guess this is the app to use. If your looking for R&R, with some nice amenities, don’t book through this app. The savings aren’t all that great to begin with. Spend the additional money and plan a little better for a quality night away from home.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Doesn’t ACTUALLY check for ROOM AVAILABILITY
by Pimptastik on 2019/03/31 14:39
When first using this app I thought it was pretty good to get a hotel room on the fly until I just had this bad experience using the app.... I booked a room and when it came time to check into the hotel the front clerk told me they actually didn’t have any rooms available and that the only thing the app did was send them an email saying I booked and bought a room but it didn’t seem to reserve anything for me at all. The clerk also shown me that the hotel tonight app actually doesn’t check for any availability of rooms at all giving people a false sense that they actually have a room reserved when they don’t! And to make it WORSE the money you pay on the app is non refundable which a dirty way of stealing people’s money if there or any issues to arise. I don’t like that at all and they NEED TO FIX THE APP TO ACTUALLY CHECK THE AVAILABILITY FOR HOTELS AND INCORPORATE A GOOD REFUNDABLE OPTION for instances like this!!! Won’t be booking any hotels no more using this app 💯😡😤🤬
Luna
by jow blow 137 on 2018/12/19 23:17
I had an horrific experience with this site and I don’t even know how or where to begin... that was until I spoke with one of the senior officials named Luna whom was a tremendous asset! He not only helped receive the necessary compensation for the debacle the had taken place the previous night, he helped me find a room close to where I needed to be the following day and saw it all the way through until the end of the check-in to insure that I was well taken care of and well on my way to my new job and did so with courteousness, professionalism and helpfulness unprecedented. I am grateful for Mr. Luna and all the help I received at Hotels Tonight. I suggest and request this site to anyone and everyone looking for a great deal and an easy booking - 5 STARS AND 2 thumbs up 👍👍
Sleek design, but poor CRM
by Grandpuhbah on 2018/04/22 13:48
These guys seem to be more focused on the hotel partner acquisition side of the business than the customer care side. Getting a resolution to even the most basic questions can be a nightmare, and they have little ability to positively affect your stay other than in the room rates they’ve negotiated. They should stick with that, and maybe stop trying to do more than offer discounted rooms. The HT Pros thing is a gimmick without any teeth, and as a lvl 8 member perk person, I can say that they’ve not delivered on their promised rewards (you get a voucher for money off once you hit each level, but at lvl 8, I’ve never received a thing, and customer service starts off well with lots of promises but no follow up). I used to book a lot more with this app, but now I check the hotels’ AAA rates and the rates at HT Tonight, and just take whatever is cheaper...it’s about 50/50, so make sure to shop around.
Great app, great deals, customer service? Not so great.
by rrh269 on 2018/08/19 04:49
I love the app and getting last minute deals. It works great for that. I do highly recommend it. Now if something goes wrong or you have a question for them, I’m lukewarm on their sincerity if they help you or not. I get the impression they think hey it’s an app. I don’t have to interact with these people and I suspect they hire some folks on the lower end who on paper work in customer service and yet have no clue what it means. And whomever owns HT seems ok with that. Fortunately I’ve not been stranded like many here so my issues were minor. So I recommend giving it a try I think you will have fun. If I’m booking for an important event like a wedding, I use traditional methods with major brands that have capacity to help should a hiccup occur. So be smart on how to use this.
So helpful for road trips
by tessayessa on 2017/10/17 04:32
I’ve used hotel tonight on three cross-country road trips and it’s honestly made traveling so much easier. I can drive until I start to get tired and book a hotel without having to map everything out ahead of time. The rates are really good and get better the more you use the app (also if you wait till after 10 pm hotels will try to get rid of rooms and bump the rates even lower). Best part is the reviews - I feel safe knowing what to expect in a hotel before I arrive. The only time I haven’t used hotel tonight on these past three four day trips from coast to coast, I ended up staying in a seedy hotel that was more expensive than the nice ones through the app. Definitely recommend!
An absolute nightmare!
by Discoxdolly on 2018/11/02 21:56
Booked a room through the app for what seemed like a great rate for the hotel we were staying at. Was charged immediately after booking, but received no confirmation number.. called their customer service and they couldn’t give me one, they kept giving me their reservation number which doesn’t work on the hotel’s system. I felt pretty uneasy about the whole ordeal so I called the hotel directly and tried to confirm my stay with the name, they had no reservation for us. I called HT back and was told that they had faxed my booking info to the hotel “about 10 times already” but if I had trouble when we showed up to call them and I would receive a credit on the acct but no refund because it’s against their policy... are you kidding me?! Why couldn’t they just confirm my stay now? Why wait til we were left stranded to “take care of us” by giving us credit. Just an awful experience all the way around.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
Problems with hotels rarely solved , $1 away from next level after same day deal popped on
by cinnamongirl11 on 2019/03/05 21:08
So I have been using hotel tonight but frankly it’s always gamble when I check in. Sometimes like last night Inns know you are getting a good deal and have given me the standard room or lower explanation is you paid the lowest so you get our most basic room. Nothing like pictures represent! This happened last night in Sonoma at the Sonoma Hotel. My suggestion is the charming inns with sixteen rooms is a huge gamble with little or no amenities The hotels are rarely clear about what room you get each visit so it’s basically scraps but ask to pay for upgrade. I was dismissed basically by front desk in sonoma. Managers that express “ we don’t get your point@ or “ take it up with hotelltonight” Difficult to br neutral on reviews too.
BEWARE
by ?!?!?)) on 2018/06/26 22:40
I booked a hotel through them and as I was going to my hotel the customer service called me and said they had over booked and the hotel room was no longer available. What! I already had paid and there are no returns on your money. They said we will give you a credit instead. I had to scramble to find a hotel and ended up getting a smokers room when I am not a smoker because all of the hotels in the area were booked. Fast forward to today, I try to use the credit they gave me because it has an expiration date and the app is not user friendly. I accidentally book a hotel because it is so had to use the credit and I call customer service and they say sorry you already booked there is nothing we can do. Really you took my money, gave it an expiration date then can’t apply it to the booking. Poor customer service and they will cancel your hotel and not give you back your money. Beware.
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Absolutely will never use this again...
by Sarakins16 on 2018/08/29 00:09
After confirming with all of the information given to me by Hotel Tonight (correct hotel, address, nights staying, room type), as well as booking 3 days in advance, the hotel had absolutely NO reservation, meaning I drove several hours to an out of the way hotel only to fond our that my money I spent toward this was now gone, and for nothing. I called SEVERAL times and was placed on hold, given promises for an attempt at a resolution, they NEVER resolved the matter. I was told time and time again various excuses like “our system is down, we are rebooting it, call back tomorrow”, then it was “I have to ask my supervisor but my shifts ending call tomorrow”, and also “it will take a few days to see what we can do, we called the hotel to confirm you’re right but it’s out of my hands, we’ll call you when it’s resolved”. A ridiculously untrustworthy company, I will never use them again.
Avoid this app
by gueheirh on 2018/06/09 17:39
Very unsatisfied with customer service. I used this app a couple of weekends ago to book a luxury hotel and spa getaway for me and my girlfriend based on the information this site provided such as an onsite restaurant and different spa services. When I got to the hotel, the restaurant was closed and wouldn’t open till later that week and all spa services were either sold out or not available. The luxury room was no bigger than an office cubicle with a bathroom just bigger than a porta potty. Needless to say, we left and wanted a refund. Hotel tonight told us we had to get refunded from the hotel and the hotel told us where we booked through hotel tonight, we needed to get the refund from them. The lack of understanding and customer service from Hotel Tonight as well as their non-caring attitude is why I’m leaving this one star review. The only reason why I’m not leaving anything worse is because there is no option for that.
Inflexible policy
by Barriston on 2017/11/30 20:44
The allure of hotel tonight is great! Offering hotels at lower rates based on inventory. Unfortunately, I clicked on a hotel that I believe was near my house, and when I finished my purchase I discovered that I had unfortunately purchased a different hotel. This is my first time using this app, and I do believe it must have been a glitch. I called the customer service who was polite and friendly, to see see if they could give me an exception, but were unable to do so. The room is for a guest at my house, and it caused him to have to stay 2 miles away from my house, Rather than down the street. I really think that hotel tonight should have more flexibility in their process for first-time users, it was very frustrating that my guest had to travel, and hotel today was very inflexible and unhelpful with their policies. The experience just left a bad taste in my mouth, and I just don’t plan on using them again in the future.
Thought I found a deal
by A1116688 on 2018/02/11 13:57
I was searching for a room in Tahoe on a Tuesday evening. I reserved one with HT, which at the time was cheaper. I went on the hotel website a day later, and found that the resort fee is much cheaper during the week. I reached out to HT, asked for a price match and they refused. The customer service rep states there’s no other pricing on the direct hotel website, which was a lie. I walked her step by step to get to the pricing I was able to find. I didn’t like that she essentially lied to me. When I caught her in the lie, she said that HT had to stay competitive with rates. Whatever the case, I’m hoping that 1) I don’t have any issues with my reservation and 2) they improve their customer service. From now on, I’m just going to wait until day of before booking a hotel. This place makes you think it’s a deal, but it really isn’t.
Best Deals at 4 & 5 Star Hotels!!
by Southunit on 2018/01/07 06:03
I used this app a few weeks ago while in Clearwater, Florida on vacation. At the last minute my friend and I decided we wanted to stay in a hotel on the beach. I downloaded several of the other popular apps for hotel rooms but none could even come close to the deal offered on HotelTonight!! We stayed at a highly rated resort that had all of my requested amenities(except no masseuse on site). Even better the front desk employee was absolutely wonderful and very accommodating. I will definitely continue to use this app and already making plans to stay at same resort!! Thanks for making a great vacation even better.
Rating Trends
257,330,269,322,0,799,373,296,0,565,0,703,0,0,0,1472,0,0,1045,0,845,0,555,339,376,508,421,348,295,165,482,0,0,1200,374,0,598,0,671,0,843,392,0,391,387,0,703,417,0,668,236,257,0,0,1267,351,312,304,323,351,412,435,324,288,295,0,673,418,479,0,676,0,619,0,730,0,739,0,576,0,641,420,469,357,297,0,508,0,816,415
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App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
Hotel Tonight
by JeffBaT on 2019/05/19 04:29
Works as promised Will use it often
Ruined my trip!!!
by Sabrina.R. on 2019/05/19 00:49
I showed up to my hotel from out of state and there was no reservation. I called HotelTonight support and they confirmed they never made a reservation despite charging my card and sending me confirmation emails. There’s an event in town and no rooms available so now I’m buying a room 40 minutes away at full price out of pocket and having to take long, expensive Ubers. Not worth trying to save a few bucks!!!
hotel tonight saves the day
by picksyo on 2019/05/19 00:37
After a 4 hour delay, our flight home from Dublin was canceled so I opened Hotel Tonight. 30 minutes later we arrived at a gorgeous old village in the countryside that had been turned upscale hotel complex. We went from being grumpy to giddy. Hotel Tonight made everything better!
Completely misleading
by Colin Rhoads on 2019/05/19 00:07
Bait and switches you with prices, is t upfront about additional costs that are charged by every hotel upon arrival even thought Hotel Tonight knows what those costs are, year they still charge their own fees on top. Completely worthless app and borderline fraudulent.
Awesome!
by tnjelly93 on 2019/05/18 21:05
Everything about this hotel was awesome! Highly recommend!
Great customer service by Oscar
by Debbieum on 2019/05/18 18:15
I called panicked because I made a mistake booking a non refundable room. Oscar saved the day by calling the Hotel directly and asking them to cancel. He credited my Hotel Tonight account and saved our weekend getaway. Bravo Oscar!
Not trustworthy
by Dr. Zell on 2019/05/18 18:05
We booked a hotel through their service for our one year wedding anniversary. We show up only to find no such reservation. After some back and forth it turns out this is hotel tonight’s fault. We are offered a 50 dollar coupon. Fifty dollars will not give us back our one year anniversary night. This service is garbage. Book your stay through the hotel itself or literally anywhere else. Don’t make the same mistake we did.
Great app
by goobercouger on 2019/05/18 02:24
Very easy to use, quick, best price
Great hotel site
by lobstsh on 2019/05/18 00:36
Hotel tonight is incredibly convenient and cost effective
I'm keeping this app forever.
by LisaHoover on 2019/05/17 15:12
Great hotel , 8pm reserved, late check-in, 4star hotel-- new comfy upscale Very inexpensive. We are HAPPY!
Makes selecting a place to easy
by Modesto Nutguy on 2019/05/17 13:32
We like that choices provided include various price ranges as well as various locations in a selected location. Also the actual reservation process is simple and fast. I've only used twice but has been a pleasant experience so far
Best Travel App
by JDDFord on 2019/05/17 12:24
Hotel Tonight is the best travel app. Great rooms, great rates and so easy to use.
Perfection
by krystal1234456788 on 2019/05/17 01:22
Every hotel I’ve stayed at has been great! Never a disappointment and honestly we appreciate it
Never travel without it!
by Obsesionada on 2019/05/16 21:24
For the frequent traveler this app is essential. Combines a good deal with consistent good quality. It has saved me numerous times when impromptu travel causes me to search for a nice hotel.
Perfect
by Sir Sabatoge on 2019/05/16 19:52
Great
Promo lies
by SuzeeQ206 on 2019/05/16 08:10
I didn’t get my $25 off like promised for inviting a friend
This App is Great!!
by Meemakaren on 2019/05/15 13:56
This app finds last minute great deals on very nice hotels!! Very useful if you want a flexible trip.
Please fix the aspect ratio of the hotel photos
by nejjj on 2019/05/15 04:48
The photos are awkwardly zoomed in to fill entire screen with no way to zoom out. I find myself having to use other applications like TripAdvisor to get a better picture of the hotels since I’m not able to do so with your app. Thank you.
Hotel Tonight
by MumzWatt on 2019/05/15 03:50
I love using this app, it’s quick & easy everything just at your fingertips, and I loving tracing that h at my final step.
Great App
by dgeidel123 on 2019/05/14 19:56
Love it!
Scammers
by scammedddd on 2019/05/14 19:01
I booked with this app, showed up to the hotel, and the hotel had no record of my booking and did not have a room for me. After paying a higher rate at the hotel (not through the app) support from the app said they would cancel the charge on my card before it even went through. The charge went THROUGH. So I paid twice, after they told me they would cancel it, and now they are saying they can’t refund me because that’s just “how it works”
Did not get my reservation to hotel
by Princess van Gelderen on 2019/05/14 13:24
I had to wait over an hour at the hotel In Gallup and finally the kind people at Red Roof Inn had to call Hotels Tonight to get the faxed reservation in before they ran out of rooms. Not real happy with this service and will stick to using Booking.com.
Worked great
by Ewtraim on 2019/05/14 04:14
Simple, No BS, Great Value... you can count on last minute opportunities at great locations around the globe!!
Awesome app
by Boopdizzle on 2019/05/13 23:20
Love the ease of using the app, and the deals offered. Also, the app itself is so visually appealing.
Extremely useful
by editinglife07 on 2019/05/13 02:58
This app is super useful. I highly recommend, it has saved us tons of money.
User Friendly!
by log-in error on 2019/05/12 23:29
Easy to navigate app. Info and pics clear amount each hotel. Great prices. Thanks Hotel Tonight!
Unable to download app
by Obligatory17 on 2019/05/12 20:35
I really enjoyed this app until i upgraded my phone and now i can’t download back on my new phone
Terrible service.
by Williecash on 2019/05/12 04:04
My account was disabled for no reason at all. I missed out a deal for a great room. I used this app multiple times never had an issue until tonight. I just had a long flight back into NY and thought book through HotelTonight would be an easy process, headache free. Had to call customer service multiple times to fix the situation. I am very unhappy with the ordeal and how it was addressed initially by your customer service team.
Better search features
by JenLOVESDerek on 2019/05/11 23:08
I wish I could search for hotels by features (ie pools, etc)
App
by l2019nyc on 2019/05/11 16:29
I love the app- it’s my go to. The only thing that a wish was better is some of the categories for the hotels- what is considered luxury or solid isn’t always accurate.
Bait and Switch
by tardissa on 2019/05/11 15:07
I'll make this short and sweet. The price they quote and which you pay through their app is NOT guaranteed. Hotel can charge you additional "resort fees" when you arrive. The app may tell you this or it may not. If they don't mention it, they will not reimburse you. Sadly, it's a scam. You book based on a rate that may end up being $20-$50/night higher when you arrive. Seems like these fees are just the hotel's way of making up for the lower rates they offer to get you to book. p.s. When this happened to me, customer service said it was listed on the description and that i missed it. I have screen shots that prove otherwise and that show they changed the write-up AFTER my complaint. Scam. Frankly, should probably be investigated.
Hotels Tonight...super discounts.
by panbimbo on 2019/05/11 14:47
Great app, easy to use. You can’t beat the pricing!
LEGO
by Mannytho5 on 2019/05/11 06:23
Keeping the coffee hot
This is how I book my hotels now
by JoshR7119 on 2019/05/11 02:35
This app is so user friendly, I hated booking with other sites or apps because it was too confusing! But with hotel tonight they make it so easy to plan and go!
Happy guest
by mrstobymojo on 2019/05/10 01:34
I’m obsessed with Hotel Tonight !!!!
Don’t trust this app!
by blueribbon343 on 2019/05/10 00:47
I found what seemed to be a great hotel from the app search and made a reservation. I called the hotel, however, and they didn’t have any of the amenities I’d searched for. Hotel Tonight’s response was, sorry no refunds, no changes. Don’t book anything without calling the hotel first!
Stay
by judesf on 2019/05/09 22:52
I thought the hotel was nice and service was good but a bit inconsistent. VERY disappointed to get a note I. My room last night that the pool would be closed today from 7am until the afternoon, so pretty much my entire Thursday before checking out. One of main reasons selecting this hotel was to swim laps in pool.
Will try in my own city but Vegas was a HORRIBLE exp
by immichaelmorgan on 2019/05/09 16:56
Definitely treated like a second class citizen after he noticed I “booked thru a third party” and was charged silly resort fees for things I hadn’t used
TERRIBLE customer service
by SpreadGoodKarma on 2019/05/09 15:00
I used to use this app as the prices were fair. Cross your fingers that you never need to use their customer service. It is HORRIBLE I WILL NEVER USE THIS AGAIN. THEY HAVE WAY TOO MUCH FINE PRINT AND RULES. They are unhelpful, unprofessional and I would NEVER recommend the service. Too bad as it had potential.
Amazing
by Snobyapprevieeguymangirl on 2019/05/09 02:48
Wouldn’t use anything else to book my hotel
Double Charges
by Clefe on 2019/05/09 02:43
They can’t seem to coordinate with hotels. Either the hotel wants to charge me and I refuse or I actually get double charged. My refunds are also not processed on time and they are not responding to my requests for updates on my refunds. I used to really like this app but I won’t use it anymore unless these issues are fixed.
Customer service
by Ste&Tay on 2019/05/09 00:50
Excellent! We had an incident with our reserved hotel and not only did Hotel Tonight refund our money but have us a credit towards a new hotel that night. Excellent customer service! And we were beyond grateful.
Easy peasy
by jennyFTB@WC on 2019/05/08 22:31
I’ve had pretty good luck with getting the best rates available at the last minute. I like how the rates can even bump down while you’re searching!
The best app and service
by qcx27 on 2019/05/08 20:00
App is so easy and simple. HT Pros is phenomenal.
Won’t even open
by EmCon22 on 2019/05/08 19:22
Just downloaded the current version and as soon as you try to open the app it crashes.
Worst hotel ever booked on this site do not use!!
by awful experience!!! on 2019/05/08 15:08
Awful room horrible experience!! Hotels hate this service and give you the worst room possible! Do not use!!!!!
Value depends on how you define quality....
by Twin1rn on 2019/05/08 07:41
HT does what it says but not completely sold on their “best rates” with some hotels. However, I appreciate the premise of “last minute” booking as a positive spin rather. In plain sight, the deals are of course in your “Metro area” offering prestige value unbeknownst to the majority. It’s value is subjective and depends on what you define as quality. DO appreciate and value the convenience.
Been good so far
by Mlz66 on 2019/05/07 16:22
I’ve used the app twice and been very happy so far. Not enough data with two stats to say it’s 5 star yet but think its great. Nice hotels at good prices last minute or even a few days out. Easy to use app and very informative through the whole process. Will definitely use again!!
This app ROCKS.
by person.with.a.face. on 2019/05/07 15:14
I’ve always recommended HT to my friends and family but after last night, I’m even more impressed: We were on a flight from Cancun to LAX that had a long layover in Mexico City. Thanks to a freak thunder storm, we had to be diverted for 4 hours, ultimately missing our connection. Due to a lovely “force majeure/Act of Nature” clause, the airline absolved themselves of all responsibility, stranding us in the airport for 24 hours and making us book our own hotel room. Luckily the Hotel Tonight app had a wide selection of rooms still available (at 1 am!) so I immediately booked a “solid” room within a short walk. By the time we finally got to check in, they couldn’t find our reservation. I was in tears at this point and frantically opened the app, looking for a number. They not only had that but they also had a live chat available (at 1 am!!) so I used that function and immediately got the issue resolved. I’ve always loved Hotel Tonight, but after last night, I’m even more impressed.
Best hotel app ever
by redmonei386 on 2019/05/07 14:40
Great resorts for extremely great prices
Great app, but I need help and can’t find it
by Gsjsidbsgah on 2019/05/07 13:43
I normally love Hotel tonight, but now none of the photos are working on the app and it is taking forever to find a way to contact customer support. I cannot see any images for hotels and this is the only way I can let them know. It won’t let me send app feedback either
Best travel app for last minute!
by Ydhsjis on 2019/05/06 17:27
I can always count on hotels tonight to come through on last minute great deals. Love it.
Best rates ever!!
by Tricia Sue on 2019/05/06 14:45
Extremely grateful that this exists!!
Fantastic App
by Ray - Creative on 2019/05/05 17:35
I have been using this app since they first launched. Seeing their progression and growth has been amazing. Great app, extremely user-friendly and love the new addition to the rewards program.
Best app, best customer service, best deals.
by Snausage Fanger on 2019/05/05 06:10
As a performing musician with 136 bookings with Hotel Tonite, I have notable experience that I will share with you. These are facts - not merely opinions. I owe this to you reading this because you want to know. I owe it to HT to deliver the truth to you. My gratefulness insists on this. Firstly: bookings past midnight. HT was doing it long before the other apps. I put this up front because this has been so important for me - getting a room well after midnight, 1am, 2am. HT’s app made it happen. All other discount booking services/apps seemed to never even have considered it, rendering them useless past midnight. Hotel Tonite does it right. Whenever I’ve hit a rough spot, HT’s world-class customer service is not some busy call center, but a service professional assigned to handle the matter personally and promptly until the matter is somehow resolved in finality. No lip service - only valiant attempts to accommodate me with favorable results - even if it’s just the validation of my perspective/feelings for the effort. The personal concierge assigned has always been there to carry the burden, thereby easing my tension. The App is also world-class. It’s easy to read at night (dark background/white lettering), pertinent information that flows nicely, vivid photos and listings near me that show immediately starting with lowest price first (automatic search results). The app is what first attracted me, the deals hooked me, the loyalty level perks (increases in benefits - I’m at level 20) has HT as my go-to app every single time I need a room - wherever I am. There are but few instances that I book through the other guys, which has been the rare occasion that HT has booked all listings allotted by the specific hotel that I wanted to stay at - most of my bookings are extremely last-minute, and HT is becoming quite popular. HT’s growing popularity brings up another plus: Hotel Tonite is quite selective about the hotels they list. If there’s a hotel or inn that’s not listed, it’s most likely for good reason (you know what I mean). The hospitality business is not an easy one. Three, four or five stars don’t just fall from the sky. Many establishments simply don’t meet the standards required to be listed with HT. Conversely, I can’t think of one hotel that is too exclusive to offer listings for Hotel Tonite to book. Chances are that HT’s discounts beat any of those you see ads for on TV (because HT doesn’t do TV commercials). I like William Shatner, I think he’s come a long way as an actor - but I’ll bet his personal assistant uses HT to book his rooms instead of the one he pitches on TV. A side note: no matter whom you book a discounted rate through, keep in mind that the hotels will save their top-tier rooms for those paying top dollar. Whether you’re a rockstar or a pet rock, discounted rooms are, well, greatly discounted. This is not a complaint point, just for your awareness. “Discounted” doesn’t necessarily mean the doghouse, either. The rooms offered depend on many variables, including availability, the people at front desk, anticipated vacancies, etc. If there’s a room in particular you’d prefer, ask nicely or offer a tip - these counteroffers work very well at getting an upgrade from their first offer. Enjoy!
I want to hug you guys!
by lisbely on 2019/05/05 01:02
First of all! Thank you!!!!!!! I wish I can work with you guys to travel for free 🤣🤣👌🏾 I am so proud that Airbnb are in the family! The only thing I need is an airplane app and my dreams to meet more people and show my kids that is possible traveling the world🎉🎉🎉🎉
Wow
by OhPla on 2019/05/04 19:48
Nice discount!
Easy
by jay hells kitchen on 2019/05/04 14:29
BEST app for last minute travel!
Advertising the wrong state!
by Rosie-13 on 2019/05/04 12:23
I was searching for a hotel in Rochester, NY and they put ONE hotel from Rochester, MN in the mix. The deal seemed fine so I booked it and then all their customer service was too busy. Beware when using this app.
Problems with a hotel? They just walk away on you
by Left me high and dry on 2019/05/04 05:52
No refund under any circumstances. If a hotel you booked via this app turns out to be a dumpster and you can’t stay there, we’ll, too bad for you, they won’t stand behind you, they can’t care less. They don’t even reach out to the hotel management to try to resolve the issue. $25 voucher is all they offer...oh and you never get even that, btw.
Delete this app if you are human!!
by $160.00 Lesson on 2019/05/04 01:26
Used this app a few times. Not something I use often however, I was able to find some good deals and discover a hotel or two that I might not have looked at but for the deal. I have two children and take care of my 92 year old father who is a WWII Veteran. i am traveling to DC to pick up my daughter from her first year in college and move her out of her dorm. $160.00 saved dollars gone for good. We can not afford to throw money away like this. Today, I looked for a deal in an area I was not as familiar with. As I switched back and forth between locations the app reset the search date and I found a deal and moved forward with the reservation. I soon realized when looking at the confirmation email that The reservation was for tonight Not my travel date so....$160.00 later I have a room in another state that I could not change the date or receive a refund or credit. No compassion or customer friendly resolution from either the Intercontinental Hotel in DC or from HotelTonight. I learned a hard lesson and will never use the app again. Too expensive in the end for me and my family.
Super
by bos eres lo mscimo on 2019/05/02 22:48
Me encanta los descuentos
Room type
by pbn 477 on 2019/05/02 09:40
App doesn’t define type of room or bed
Best Thing Ever
by Mhykel Tag on 2019/05/01 20:31
I have been using Hotel Tonight for a while now and I am amazed by how convenient and self intuitive this app is. Highly recommended.
Hotel stay
by tina7361 on 2019/05/01 20:29
Great Hotels, great prices, great app!
My fav hotel app
by Shashashiii on 2019/05/01 15:18
It’s really easy to use and you can achieve levels to bigger discounts for future stats. It’s fun to browse the hotels and resorts from basic to luxe with nice photos and visitors reviews and actual photos. The info listed is pin pointed and fast to read. There’s always something available in every city. I like the layout and how to navigate the app. Overall, it’s a great app for booking hotels fast and conveniently. My hotel rooms have been excellent.
Harrah’s Laughlin
by The Denver guy 45981 on 2019/05/01 09:51
Not good to be honest it was worse than that Constantly had to go back to ft desk to re do magnetic cards finally after 6 times just left the hotel a day early. Stay here if you enjoy aggravation
Hyatt hotel in chandler Az
by Debelmar experience on 2019/05/01 01:54
One of the best hotel in chandler Az.very clean, good breakfast, amazing staff, specially a receptionist called Ikram Williams, she’s amazing with an excellent customer service, I will definitely go back .
Rate change
by 11100010001 on 2019/04/30 21:06
I was looking at the Doubletree Inn in Santa Monica for 273. And when I clicked on it said on the app that the hotel has changed their rate and it went up in price about $40. When I called that hotel they told me that that was to do with your company and they gave me a better price. You may have lost me over that nonsense
Great place
by katneibel on 2019/04/30 20:51
Donna the manager is such a sweet wonderful person. So kind and helpful.
Great App
by NYGNFLDETNBA on 2019/04/30 20:32
I never book hotels any other way after using this service. It is the best way to book; discounted prices but you can see and compare locations on map or by price, with pictures. No “going in blind” or gamble like Hotwire.
Customer Service minimal Satisfaction
by Tori Q. S. on 2019/04/30 14:26
Not great at assisting with issues. Called about a app issue and due to the app issue, I was unable to book a reservation. It took a day to rectify and the app was fixed but they were not helpful with assisting with the hotel booking at all.
Too risky, no refunds
by wocruc on 2019/04/30 03:31
I can't use this app because of the risk that I'll get a smoking room. That doesn't mix with my asthma. I just wasted $116.
Hidden fees
by Nickguest11 on 2019/04/29 16:46
I have booked several nights with this app my most recent experience was not so good. Sure it’s easy to pick a local hotel and pay for it my hotel was the NOMA Soho the price all total was $136 today I noticed the hotel had charged me an additional $150 that when I called them they said would come off my bill in a couple of days (pretty standard hold for incidentals or damage) but then I was informed that the hotel withdraws from that an additional $49 “fee” a recreation or facility fee something hotels are increasingly doing and which is a total blatant rip off a way for the hotel to up charge you because: Greed. If this fee is going to be charged it should be included in the HotelTonight price otherwise it is false advertising and If not illegal then very dodgy. If I had know the actual price for the room was $185 I would not have booked it. Hotels.com always tells you up from about all charges. It reflects very poorly on Hotels Tonight and I would have to agree with the chorus of others here that they have dishonest and misleading pricing/business practices. And forget getting someone on the phone. Don’t recommend them and will delete the app and never use it again.
Awesome
by celebrity chef collin allen on 2019/04/29 00:11
It’s the best thing since slice bread...I love this apps
Wonderful experience
by Hassoon abuali on 2019/04/28 22:51
The app is great the hotel nice and clean the rate is competitive Initially the desk wanted to change my order give me one king size bed instead of two bed we went back and resolved it easily without any complications Thanks
5 minute refund
by Joshua IV on 2019/04/28 18:39
I wish you offered a refund if requested within 5 minutes. Otherwise a pretty smooth experience.
Best app since sliced bread!
by Yomiad on 2019/04/28 18:15
I’ve been using and recommending this app since it’s beginnings! Love this app and the deals it has to offer!
I love Hotel tonight!
by Seangypt on 2019/04/27 23:06
I love to explore different cities when I have the weekends off and this app has allowed me to create the perfect environment for an extraordinary trip each and every time! I rave to all of my friends about it and haven’t booked with another company in months. Hotel tonight is the absolute best !
Excellent
by Apoyeque on 2019/04/27 07:22
All the hotels and prices I have found through you have been excellent! Thank you!!!
DOWNLOAD AT YOUR OWN RISK
by Dannyboee on 2019/04/27 06:51
The first time I used the app I was doubled charged by the hotel I stayed at by the at app and had to call my bank and dispute one of the charges. And now the second time I find myself using the “app” I find myself sitting outside of a hotel I paid to have reservation at because the hotel “cannot find my reservation for this evening“ .. fanatic! Guess my girlfriend and I’ll will just sleep in the back seat of my car (where we currently are sitting on hold for the last 16 mins) .. not like we both have work in the morning .. As stated above, download at your own risk !
Jnj
by mothrtg on 2019/04/27 00:17
Very easy
Two thumbs up
by jmtanner on 2019/04/26 06:11
Straightforward and efficient
HT
by keggert91 on 2019/04/25 22:08
Horrible customer support. Wasted my time and no credit. Unfair. They are not caring..
Great app!
by Vlrs on 2019/04/25 17:23
Always a good deal at the last minute!
Best Customer Service
by BambiMax.E on 2019/04/25 08:26
Always blown away by the customer service at Hotel Tonight. Even when they’re chasing me around downtown Los Angeles hotels 🏨, they always give the best deals. Thank you Mayfair 🌹
Discount codes never work!
by DUDABI on 2019/04/24 20:50
Discount codes never worked
More for less
by travelwithHT on 2019/04/24 05:28
I believed I booked a room for two nights starting that day. I probably mistaken the dates and booked for the following two days but not for that night. I send a message to HT thinking « They won’t do a thing » SURPRISE! They called the hotel and fix my issues. Not only I saved money using HT but this was a welcome gift.
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Highly Recommended
by JustplainMandy on 2019/04/23 20:12
Positive experiences with this app for 4 years now! I had to cancel one stay last minute and they credited me for a later stay. The deals & locations I’ve gotten through HT are unbelievable, especially when making last minute plans!
Seamless and Simple
by LT99 on 2019/04/23 19:17
This is a very uncomplicated app. The deals are pretty good as well.
Easy
by nic holl weaver on 2019/04/23 06:14
Easiest app to book for same day business travel.
Easy, accommodating and fun🙌🏻
by Jlevy10293 on 2019/04/23 01:37
Last minute treat!!
Customer support rep Le
by monaco021 on 2019/04/23 00:59
She was awesome. Had trouble with the confirmation and she took care of it quick fast and In a hurry!
Outstanding!
by PianoDesigner on 2019/04/23 00:35
Outstanding App! Quick!
Stay away!
by Childrenofthenight on 2019/04/22 23:57
I have never had issues with hotel tonight until now. Costumer service is terrible, they cancelled my reservation without my agreement, that being said, every decent business would give a refund. Guess what? They didn’t refund me, instead they charged me double! They don’t even bother to pick up the phone or respond to my emails in timely manner. At the end I got response with some BS, not addressing the issue, and still no refund. I hope you go out of business soon. Thieves!
Obscure billing and unhelpful support
by CPP89 on 2019/04/22 14:15
Hi, I just completed a stay with HotelTonight and was very disappointed with their service. While the hotel was great, the HotelTonight billing was very misleading. The hotel charged an “amenity fee” which I was expecting but HotelTonight also charged me the same fee. When I inquired about the double charge, HT support would not explain what their fees covered and stated I was out of luck. Will not use again and do not recommend.
HOTEL TONIGHT booking was relatively seamless.
by Rushcom on 2019/04/22 13:40
Hotel Tonight was easy and flawless to book through. My hotel readily welcomed me (as always) but it was clear to them that the room had been paid for. (Prior visits they had to research the booking company.) The online price was slightly lower than what I actually paid (with taxes). That was the only flaw in the process. I’ll use Hotel Tonight from now on.
Excellent service!!!
by k2h💕 on 2019/04/22 06:59
I accidentally booked the wrong date for my trip and they helped me get my booking changed and was very quick and understanding. They were amazing and truly a lifesaver! I’m so glad that they are always here to help at anytime!! Just amazing! Can’t ask for better service! Such a great app!
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
App is great. Customer service is non-existent
by Yoga4MenCharleston on 2018/06/18 00:47
So the app is great. It’s quick and easy to use, and it LOOKS like you’re getting great deals, so at first it seems perfect... but then you find out that the “retail prices” that they “deeply discount” are often just made up inflated numbers to make it look like it’s on sale. Who has time to double check if the whole reason for using the app is for speed. So there is little faith in the discount. Second, if you have a problem, they really are not eager to help you fix it. I was told that the photos provided are “not a guarantee of what you will get in the room” outside of a room that fits two adults with a private bathroom. Um, what? The room I chose showed pictures of a room complete with fridge and microwave. Neither were supplied because of this “no guarantee” policy. Also, the hotel... wait... MOTEL... that I stayed at had simply staged the rooms with some fresh paint and goos camera angles to cover for the fact that it was just an old La Quinta motor lodge, and not actually a nice hotel. I was basically told that there “was nothing they could do” about the fact I was completely misled about the state of the room, and the fact that I could have walked in off the street and gotten the exact same price directly in the hotel lobby with no pre-booking. This app cannot be trusted when it comes to anything less than the “luxe” hotels they list. If you’re going for a “solid” or “basic” listing, you are rolling the dice.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Using for 5 years now and love it
by Paintballer 29 on 2018/09/30 16:22
I Love this app it works almost all around the globe! Ive used it across the US including Hawaii. I’ve used it in Paris, Frankfurt Germany, Amsterdam, London, Brighton England, Kyoto Japan. And many other places. It’s quick and easy and the more you use it the better the discount you get. Yes if you have time to really search the Internet you might find a cheaper rate. However the purpose of this app is to find a room fast and now at a reasonable rate and it does just that. To those of you complaining about a hotel giving your room away, I’ve had that happen to me as well but it was no fault of the app. The app booked my room as it was supposed to then I failed to get to the hotel within the hotels time frame for check in. If your going to arrive late you should take responsibility to call and let them know. Any times that this has happened to me Hotel Tonight has helped me find another hotel, refunded me, and given me a credit for something that’s ultimately my own fault. I can’t see how they could offer better customer support. I continue to use this app for all my bookings. My only wish is that they offer hotels in the Philippines...
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Not always fair
by Lolofosh on 2019/01/12 04:36
This company is hit or miss. I have actually walked away from a hotel and was refused my money back because there are no refunds no exceptions. the hotel looked like it was on the middle of death row and was under major construction with tarps and tents covering it. I was traveling alone (female) and felt so unsafe. The pictures posted on this site are often misleading. The areas which the hotels are located are not well explained for those not familiar with the area. I understand this app is for last minute stays, but I’m not desperate, I’m just searching for a fair rate. On the other hand I have had about 3 stays that were very nice, however those places are no longer offered through the app. I’ve used this site about 20 times and I would say have had 3 good stays out of 20. If you just need a bed I guess this is the app to use. If your looking for R&R, with some nice amenities, don’t book through this app. The savings aren’t all that great to begin with. Spend the additional money and plan a little better for a quality night away from home.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
Doesn’t ACTUALLY check for ROOM AVAILABILITY
by Pimptastik on 2019/03/31 14:39
When first using this app I thought it was pretty good to get a hotel room on the fly until I just had this bad experience using the app.... I booked a room and when it came time to check into the hotel the front clerk told me they actually didn’t have any rooms available and that the only thing the app did was send them an email saying I booked and bought a room but it didn’t seem to reserve anything for me at all. The clerk also shown me that the hotel tonight app actually doesn’t check for any availability of rooms at all giving people a false sense that they actually have a room reserved when they don’t! And to make it WORSE the money you pay on the app is non refundable which a dirty way of stealing people’s money if there or any issues to arise. I don’t like that at all and they NEED TO FIX THE APP TO ACTUALLY CHECK THE AVAILABILITY FOR HOTELS AND INCORPORATE A GOOD REFUNDABLE OPTION for instances like this!!! Won’t be booking any hotels no more using this app 💯😡😤🤬
Luna
by jow blow 137 on 2018/12/19 23:17
I had an horrific experience with this site and I don’t even know how or where to begin... that was until I spoke with one of the senior officials named Luna whom was a tremendous asset! He not only helped receive the necessary compensation for the debacle the had taken place the previous night, he helped me find a room close to where I needed to be the following day and saw it all the way through until the end of the check-in to insure that I was well taken care of and well on my way to my new job and did so with courteousness, professionalism and helpfulness unprecedented. I am grateful for Mr. Luna and all the help I received at Hotels Tonight. I suggest and request this site to anyone and everyone looking for a great deal and an easy booking - 5 STARS AND 2 thumbs up 👍👍
Sleek design, but poor CRM
by Grandpuhbah on 2018/04/22 13:48
These guys seem to be more focused on the hotel partner acquisition side of the business than the customer care side. Getting a resolution to even the most basic questions can be a nightmare, and they have little ability to positively affect your stay other than in the room rates they’ve negotiated. They should stick with that, and maybe stop trying to do more than offer discounted rooms. The HT Pros thing is a gimmick without any teeth, and as a lvl 8 member perk person, I can say that they’ve not delivered on their promised rewards (you get a voucher for money off once you hit each level, but at lvl 8, I’ve never received a thing, and customer service starts off well with lots of promises but no follow up). I used to book a lot more with this app, but now I check the hotels’ AAA rates and the rates at HT Tonight, and just take whatever is cheaper...it’s about 50/50, so make sure to shop around.
Great app, great deals, customer service? Not so great.
by rrh269 on 2018/08/19 04:49
I love the app and getting last minute deals. It works great for that. I do highly recommend it. Now if something goes wrong or you have a question for them, I’m lukewarm on their sincerity if they help you or not. I get the impression they think hey it’s an app. I don’t have to interact with these people and I suspect they hire some folks on the lower end who on paper work in customer service and yet have no clue what it means. And whomever owns HT seems ok with that. Fortunately I’ve not been stranded like many here so my issues were minor. So I recommend giving it a try I think you will have fun. If I’m booking for an important event like a wedding, I use traditional methods with major brands that have capacity to help should a hiccup occur. So be smart on how to use this.
So helpful for road trips
by tessayessa on 2017/10/17 04:32
I’ve used hotel tonight on three cross-country road trips and it’s honestly made traveling so much easier. I can drive until I start to get tired and book a hotel without having to map everything out ahead of time. The rates are really good and get better the more you use the app (also if you wait till after 10 pm hotels will try to get rid of rooms and bump the rates even lower). Best part is the reviews - I feel safe knowing what to expect in a hotel before I arrive. The only time I haven’t used hotel tonight on these past three four day trips from coast to coast, I ended up staying in a seedy hotel that was more expensive than the nice ones through the app. Definitely recommend!
An absolute nightmare!
by Discoxdolly on 2018/11/02 21:56
Booked a room through the app for what seemed like a great rate for the hotel we were staying at. Was charged immediately after booking, but received no confirmation number.. called their customer service and they couldn’t give me one, they kept giving me their reservation number which doesn’t work on the hotel’s system. I felt pretty uneasy about the whole ordeal so I called the hotel directly and tried to confirm my stay with the name, they had no reservation for us. I called HT back and was told that they had faxed my booking info to the hotel “about 10 times already” but if I had trouble when we showed up to call them and I would receive a credit on the acct but no refund because it’s against their policy... are you kidding me?! Why couldn’t they just confirm my stay now? Why wait til we were left stranded to “take care of us” by giving us credit. Just an awful experience all the way around.
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
Problems with hotels rarely solved , $1 away from next level after same day deal popped on
by cinnamongirl11 on 2019/03/05 21:08
So I have been using hotel tonight but frankly it’s always gamble when I check in. Sometimes like last night Inns know you are getting a good deal and have given me the standard room or lower explanation is you paid the lowest so you get our most basic room. Nothing like pictures represent! This happened last night in Sonoma at the Sonoma Hotel. My suggestion is the charming inns with sixteen rooms is a huge gamble with little or no amenities The hotels are rarely clear about what room you get each visit so it’s basically scraps but ask to pay for upgrade. I was dismissed basically by front desk in sonoma. Managers that express “ we don’t get your point@ or “ take it up with hotelltonight” Difficult to br neutral on reviews too.
BEWARE
by ?!?!?)) on 2018/06/26 22:40
I booked a hotel through them and as I was going to my hotel the customer service called me and said they had over booked and the hotel room was no longer available. What! I already had paid and there are no returns on your money. They said we will give you a credit instead. I had to scramble to find a hotel and ended up getting a smokers room when I am not a smoker because all of the hotels in the area were booked. Fast forward to today, I try to use the credit they gave me because it has an expiration date and the app is not user friendly. I accidentally book a hotel because it is so had to use the credit and I call customer service and they say sorry you already booked there is nothing we can do. Really you took my money, gave it an expiration date then can’t apply it to the booking. Poor customer service and they will cancel your hotel and not give you back your money. Beware.
Where the customer service? Where is the chat thread that disappeared?
by vair9 on 2019/04/24 02:06
Been a member since August 2018, where last summer I visited NYC and stayed at various hotels using this app and my level kept going up... now suddenly it’s showing only 1 hotel stay in my history and my (perks) level is back to square one. When I inquired with an associate about it, they said it was because I was signed in with different email. Not true. Only signed up once and only with one email. What’s going on?? Digital worldly app Hotel Tonight? Up until a stay the other night I had perfect experiences... but then... Horrible hotel stay on Maui/ days inn (so u fortunate and utterly boring, I will not bore you with details) and HT has not resolved issue or refunded or offered anything else. An extra erroneous charge by days inn hotel is obviously being refunded back but what about the rest of the horrible experience during our stay? I will report one of the terrible incidents: the housekeepers came into our room twice once before checkout (rounded up our clothes and sent it to lost and found and ground outside room) 45 minutes BEFORE 11:00am checkout while we were at the beach. The second time the inspecting housekeeper barged in on us as we were changing and my fiancé was naked, literally didn’t even give us a chance to answer the door after he loud and abrupt knock.
Absolutely will never use this again...
by Sarakins16 on 2018/08/29 00:09
After confirming with all of the information given to me by Hotel Tonight (correct hotel, address, nights staying, room type), as well as booking 3 days in advance, the hotel had absolutely NO reservation, meaning I drove several hours to an out of the way hotel only to fond our that my money I spent toward this was now gone, and for nothing. I called SEVERAL times and was placed on hold, given promises for an attempt at a resolution, they NEVER resolved the matter. I was told time and time again various excuses like “our system is down, we are rebooting it, call back tomorrow”, then it was “I have to ask my supervisor but my shifts ending call tomorrow”, and also “it will take a few days to see what we can do, we called the hotel to confirm you’re right but it’s out of my hands, we’ll call you when it’s resolved”. A ridiculously untrustworthy company, I will never use them again.
Avoid this app
by gueheirh on 2018/06/09 17:39
Very unsatisfied with customer service. I used this app a couple of weekends ago to book a luxury hotel and spa getaway for me and my girlfriend based on the information this site provided such as an onsite restaurant and different spa services. When I got to the hotel, the restaurant was closed and wouldn’t open till later that week and all spa services were either sold out or not available. The luxury room was no bigger than an office cubicle with a bathroom just bigger than a porta potty. Needless to say, we left and wanted a refund. Hotel tonight told us we had to get refunded from the hotel and the hotel told us where we booked through hotel tonight, we needed to get the refund from them. The lack of understanding and customer service from Hotel Tonight as well as their non-caring attitude is why I’m leaving this one star review. The only reason why I’m not leaving anything worse is because there is no option for that.
Inflexible policy
by Barriston on 2017/11/30 20:44
The allure of hotel tonight is great! Offering hotels at lower rates based on inventory. Unfortunately, I clicked on a hotel that I believe was near my house, and when I finished my purchase I discovered that I had unfortunately purchased a different hotel. This is my first time using this app, and I do believe it must have been a glitch. I called the customer service who was polite and friendly, to see see if they could give me an exception, but were unable to do so. The room is for a guest at my house, and it caused him to have to stay 2 miles away from my house, Rather than down the street. I really think that hotel tonight should have more flexibility in their process for first-time users, it was very frustrating that my guest had to travel, and hotel today was very inflexible and unhelpful with their policies. The experience just left a bad taste in my mouth, and I just don’t plan on using them again in the future.
Thought I found a deal
by A1116688 on 2018/02/11 13:57
I was searching for a room in Tahoe on a Tuesday evening. I reserved one with HT, which at the time was cheaper. I went on the hotel website a day later, and found that the resort fee is much cheaper during the week. I reached out to HT, asked for a price match and they refused. The customer service rep states there’s no other pricing on the direct hotel website, which was a lie. I walked her step by step to get to the pricing I was able to find. I didn’t like that she essentially lied to me. When I caught her in the lie, she said that HT had to stay competitive with rates. Whatever the case, I’m hoping that 1) I don’t have any issues with my reservation and 2) they improve their customer service. From now on, I’m just going to wait until day of before booking a hotel. This place makes you think it’s a deal, but it really isn’t.
Best Deals at 4 & 5 Star Hotels!!
by Southunit on 2018/01/07 06:03
I used this app a few weeks ago while in Clearwater, Florida on vacation. At the last minute my friend and I decided we wanted to stay in a hotel on the beach. I downloaded several of the other popular apps for hotel rooms but none could even come close to the deal offered on HotelTonight!! We stayed at a highly rated resort that had all of my requested amenities(except no masseuse on site). Even better the front desk employee was absolutely wonderful and very accommodating. I will definitely continue to use this app and already making plans to stay at same resort!! Thanks for making a great vacation even better.
Rating Trends
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