Screenshots
Search Visibility
App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
No refunds
by Alanson on 2020/08/09 17:30
Pretty lame that the app has a no exceptions policy on refunds - even on covid-related issues preventing you from staying at booked hotel.
Room
by INNFAMOUS on 2020/08/09 01:14
Very nice room
Best value and customer service
by ChuckysBucs on 2020/08/08 14:06
This hotel along with its staff are why I’ve come here 4 straight weekends!
I need to give 10 star for this aap
by jhindsingh on 2020/08/08 05:37
Great i like so much this aap great deal and very fast 👌
The BEST!
by megs212133 on 2020/08/07 03:54
I travel all the time, and hotels tonight has saved me so much money! They have great hotels and an easy to use app.
This might be the BEST hotel app
by Can't open the app on 2020/08/07 03:53
I travel a decent amount and typically use apps like Trivago, which is a fine app, but I’ve found that Hotel Tonight provides even better prices. The hotel gets to choose what type of room you get, so if you have kids and are booking for the whole family, this may not be the best app. But if you’re looking for a getaway with you and your significant other...this might be the beat hotel app. 👍🏻
Never used site
by toofunny2468 on 2020/08/07 00:17
Time using the site and it would not let me use the discount code. Son in the hospital needed a room for the night so I booked it since the first room I booked was a pit with bedbugs!
Hotel Tonight
by kblomquist on 2020/08/06 17:11
One they charged more then what I was do to pay. Two the health department was just there shutting down the pool and hot tub. Also there was no breakfast. I am not impressed with this app or hotels tonight. I have used it twice and it has never worked out. Also you can get a better deal calling the hotel directly.
Good except terrible customer service
by Mcg 333 on 2020/08/06 03:38
I’ve used the app for a while with no problems but the first time I had to actually contact hotel tonight about a problem, they had a terrible showing. The cost of this one issue far outshadowed the meager dollars I’ve saved by booking with them in the past. Junk 👎🏼
Great options at a quick tap on your phone
by Pearllily on 2020/08/05 19:58
The app makes choosing and reserving stays significantly easy! It doesn’t show all hotels in the area which has been a little frustrating in some towns, but overall very helpful!
Apple Pay
by SIAQ41 on 2020/08/05 17:01
There seems to be a consistent issue with Apple Pay and each time there is no way to immediately resolve other than sending an email to support. It contradicts the main perk to using HT which is simple, immediate booking. Otherwise, great app.
Awesome
by bogus90 on 2020/08/05 14:36
Very affordable and reliable. Best prices so far
THE WORST!!!
by jesslyn king on 2020/08/05 06:01
If I could do zero stars I would, THIS IS THE WORST SITE TO BUY TICKETS, DO NOT I REPEAT DO NOT BUY FROM THEM. Save yourself the scam. These reviews are fake everyone has problems with this app just look it up.
Nice App
by Kymmye73 on 2020/08/04 19:49
Some pretty nice hotels with good service and prices.
Zero knowledge of hotels zero customer service
by IZZY D on 2020/08/04 04:38
Typical douche bag start up all about the buck with no knowledge of the hotels they represent or knowledge of the business. I have global contracts in lux hospitality..never have I had a company misrepresent a hotel as being in the wrong country and upon a request for a refund been told no! You listed the hotel in Texas and it was in Mexico! I’ve been spending several hundred dollars with them already and have a lot of traveling to do for the next week and I will not spend another dime with these useless monkeys
Best of the best! Thanks.
by Andrei.Mashkou on 2020/08/03 22:22
Best app!
Hotel Tonight A+ Experience
by valadin 1 $$$$ on 2020/08/03 16:19
Was such a good deal for a BEAUTIFUL hidden gem in Santa Cruz!!! Will go again!!!
Hides Resort Fees
by Jack of None on 2020/08/02 18:55
The price you see at HotelTonight for many hotels is a fraud. HotelTonight is complicit with hotels to hide true cost and not including mandatory hotel fees when looking at prices. Only by clicking further into the website can you see if there is a resort fee, if you know where to look. This is a disservice and fraud to those new to the app. For customers that like to use HotelTonight it is very frustrating to have to dig into the website to find the true nightly cost and makes this no better than a one star app
The only way to book
by MasterShake123 on 2020/08/02 15:56
This app generally provides the cheapest rates and the convenience of booking can’t be beat.I’ve been using this app for a couple of years and I’ve never been disappointed.
Dont use this middleman app
by Scooty2Hooty on 2020/08/02 14:38
I dont have much to say. Im on the road in Iowa and pulled up hotels in this app. Assuming i was getting a deal, i booked one on the list at $108. Im cruising there and decide to check their price. It was $90 out the door. So i just tossed $18 to hotel tonight for no reason. No refunds of course... NEVER trust an app that does not offer refunds.
Fast working
by Joemama1340 on 2020/08/01 23:32
Looked for a room in downtown Cleveland got one in two minutes
Dependable
by Vecky O' Jenkins on 2020/08/01 01:24
Quick, Easy, Fast & Simple 👌🏽
No place open to communicate
by one angry chic on 2020/07/30 23:38
I would appreciate a place to chat with someone at these locations so I can give heads up or ask questions. With COVID 19 going on. I’d like to know if the close and surroundings are safe. I’ve gotten to hotels that were in bad neighborhoods. Hotels only show the actual building and parking lot. There could be walkers and too much risky business going on around the area. I want assurance that if I don’t feel safe where I chose that I will get a refund. You can’t say no refund then make me stay somewhere unacceptable. A portal needs to be added for that assurance
Happy customer
by Clayphoenix on 2020/07/30 01:29
Very affordable Hotel and great customer service
How do I cancel account?
by GOD (ALLAH) on 2020/07/29 04:31
Please close account permanently. Thank you.
Happy customer since 2015
by breenie25 on 2020/07/28 17:38
Don’t get me wrong not every hotel I’ve stayed in has been great but the app is great, I really feel like the deals can’t be beat and they offer variety of types: basic, fancy, resorts occasionally
Great Deals
by Larryzombie on 2020/07/28 14:43
Constantly finding great rates in last minute situations. Customer service has been great as well!
My “go to”
by ChristopherNBrooklyn on 2020/07/28 10:42
I don’t know why I haven’t written a review, yet. Hotel tonight is my absolute “go to” when it comes to searching for and booking hotel stays. The photos are slick and the hotel selection is generally beautifully curated. I’m Level 11 I think with their loyally program and have unlocked a lot of discounts and a ton of killer rates. Very happy the Hotel Tonight folks are still around post-covid and hope they’re here for many moons. Bravo guys!
Most eclectic, encompassing hotel app
by Lavieenveuve on 2020/07/28 05:27
This app is my fave by far - not just because of the "perks" or rewards endowed upon the guest, but the broad range and scope of hotels one has to choose from. Though less hotels are listed (only the ones offering extra special /sometimes ridiculous deals just to fill up rooms at the last minute)- on those special nights - when the sky is like lace, suddenly you glance at the app at 8 pm and the Benson is $40 cheaper to stay at than the Snooz-inn (sic). (For those lucky nonportlandians - a grand old 5 star hotel renowned for excellence is $90 as opposed to the good old 2 - 2 1/2 star quality inns are $130. The only option is to treat yourself.
Amazing discounts
by Mrs. Standridge on 2020/07/28 01:17
Exceptional customer service, fast and efficient
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
DO NOT USE!!!!
by tayfoer on 2020/07/26 17:28
Booked a hotel the night of, hotel had no record of my booking. Gave them the confirmation number, showed them the email and app confirmation, and they still did not have me in their system. I had to book the room again so I ended up paying TWICE. I’m so annoyed!!! I should have just booked directly through hotel’s actual website. Waste of money.
Love this app
by Lor 24! on 2020/07/25 20:24
I got a new phone though n had to start all over on my levels 🙃
This hotel was pretty disappointing
by boothillmule on 2020/07/25 16:19
Wish I had a do over, we bypassed several “deals” to stay at a hotel 2x the price and for that we got... sewer gas smell coming from the drains in the bathroom, hand towels for our morning shower and without a doubt the worse coffee ever. Btw don’t be fooled by the breakfast , it was dry cereal with more bad coffee.
KKing
by Miss KKing on 2020/07/25 11:47
So good... stayed 2 more nights!
Am❣️
by Am❣️ on 2020/07/25 01:28
Very fast and friendly customer service.
Awesome
by loverfaces! on 2020/07/24 19:28
I use this app every time I travel ad get the best deals on top hotels!! Thanks hotel tonight! Great app!!
User friendly and reliable
by doluyede on 2020/07/24 14:01
This app is very user friendly, gives you realizable comparison of hotel in an area at comparable or cheaper prices to competitors. I wish I found it sooner.
Beware! Hotels tonight has the worst customer service! They will steal your money!
by geeg9299 on 2020/07/23 22:53
Worst app! You’re better off going through the hotel itself! This business uses false photos of hotels to get your business. We refused to stay at the hotel we booked because the room was so dirty! Hotels tonight refused to credit or refund my money for a hotel we never even stayed at! Do yourself a favor and do some research on this business before you lose your money! There are MANY more complaints just like mine!
Dank App
by BlackMongoose on 2020/07/23 22:44
Hella Easy to use!
Char
by Ms. Rigg on 2020/07/23 17:41
I love my stay very convenient to the beach the app I’m using great price and easy to book no more planning or calling to the the hotel and be put on hold for minutes and minutes I love it this app.
Great App!!!
by Smiley 77 :) on 2020/07/23 13:23
Easy to book and pay! Also, great prices can be found last minute on day of stay. I only wish it gave an option to place special requests. Some hotels only have a certain amount of rooms available for dogs. If the dog rooms are already taken, well I guess you’re out of luck. Fortunately the hotel I booked made a mistake on their end and I was able to still stay with my fur baby.
Amazing
by Sebz420 on 2020/07/22 19:35
Great App!
My go to for booking a hotel
by desVul on 2020/07/21 13:14
Love this app! I always get the best deals. I’ve saved hundreds!!
Wrong booking
by niedospial on 2020/07/20 13:10
I thought I booked the London house but was just told by one of your agents that it booked the Swiss hotel instead. I’m confused. I emailed you but did not hear back.
Jason Aviles
by oc juice on 2020/07/20 04:18
Always Great Prices and Easy to book. This app is my first stop when looking for great hotels.
DO NOT USE HOTEL TONIGHT! FRAUDULENT!!!
by Won'tuseHotelTonif on 2020/07/19 21:58
I booked on HotelTonight.com based on their advertising a $55 less room rate and spotlighting the reservation as a ‘Deal’. The rate they reduced it from was for a larger room on the hotels site. Upon receiving confirmation on the room, I was assigned the most basic room at the same rate as publicized on the hotel’s site. The hotel agreed to refund me due to Hotel Tonight’s error, however after 45 minutes of speaking with Liz the customer representative and Danielle her supervisor- they said they wouldn’t refund me, that they don’t guarantee accuracy of the rate information regarding discounts at the time of booking and other than saying sorry - they still took commission from the family owned hotel. During a time when travel is shockingly low and small businesses are most struggling, this outsources form of customer service is an outrage. I WILL NEVER BOOK on hotel tonight.com again and DON’T recommend you to either. Misrepresentation of hotel proves, inaccurate information, poor customer service.
Amazing deals
by Marian198851 on 2020/07/18 18:31
The best deals in the market, Hotel Tonight should be your top choice if you’re looking to book last minute rooms
Feedback
by dggggglllll on 2020/07/18 16:15
So easy and convenient!! I really appreciate the reasonable prices.
Hello
by thepinchingastronaut on 2020/07/18 07:03
Just as recent as about 6 months ago, I had not given too much thought regarding how helpful I may find a hotel search engine and booking reservation website and application because before the pandemic there wasn’t really much of an immediate need for approval of such tools in my everyday life. Dang, how things have changed for me unexpectedly! A few months back I still would’ve clicked the, “not now” tab when asked to participate in a feedback email and that was simply since I felt really bad about any results I found whenever searching for shelter during the mass scale quarantine recently. I was finding increased hardships a part of my daily life and to keep it a hundred percent I still am leaning and rocking wildly on this ever demanding financial sliding scale the United States economy is ever the dominant playmate to whom I feel less and less capable side by side stepping to prevent collateral collisions and ever more offset as I am not the one who is on the stable side of Tedder Todder determining how financially fit on any given day I will likely find myself provided I do not become distracted for so much as a wink of time that is. So having divulged much more than I originally intended to as a precursor of sorts to explain my position as a customer who finds it absolutely futile to each night become more better acclimated learning how to productively enhance my knowledge of and learning the new things I’ve had to find in the quest I’m on to have a very inexpensive, clean decent place to sleep, shower and spend time on my search for my next shelter before I fall behind and land myself outside on the unforgiving, impossibly cruel and unhealthy way to get my feet pushing forward so not to lose momentum by getting tangled up in the undesirable life challenges I am faced with that severely become huge detriments when I’m fighting so hard to keep clean and healthy with clear headed rationale and something at least to look forward to come tomorrow. I guess thank you for explaining each part of your services provided in a way easy to understand and therefore making it pretty smooth as far as how managing your services personally on my own has for a pretty nice change of pace left me feeling hopeful and without the crushing weight of money wasted unnecessarily gone to some over charging big wig site who I’m guessing isn’t very interested in my opinion since my business is only dealt with at the bottom of just about every pay scale I’ve encountered in this situation. I’m hopeful as well and feel slightly more secure with having read and understand what needs to be done by me proactively as well as during the daily duration of my planned upcoming hotel stays to ensure that the money I spend isn’t in vein by your site offering a guaranteed lowest rate offered as a more or less, (or as I think of it as being sort of similar to that is anyway) a somewhat partial unspoken insurance offered to patrons spending precious resources on the rooms you advertise and assist in reserving also. Enough of all the jibber jabber banter and blabber I’ve got some much deserved bed meditating to retire myself to and I should leave by mentioning how thankful I truly am to know that a place I’ve never had known I needed before has affordable motel and hotel room rates offered without ceasing each and every single day rain or Shine to me so that when I begin to fear the homelessness I once felt as though I’d become a slave to I now know that with enough generosity from individuals who maybe relate to my struggles somehow as well as the little jobs and odds and ends type things in which I am each day able to earn honestly anything at all to begin my every revolving daily grind of believing and showing the strength behind my beliefs to better live a worthwhile life and remove myself from the downward spiral of depression, loneliness and uncertainty associated with being condemned to the uninspired whyles out there on the streets of San Diego County during a time that carries threats of illness and solitude as the product of being nothing more than just a bit short changed as it turns out. Thanks. Stephanie lakeside
Conveniently Convenient 🤗
by 1 Maretta on 2020/07/17 16:59
This app is SO convenient and the prices are SO reasonable.
Always On Time!!
by Taboo Traveler on 2020/07/17 16:59
I never book rooms in advance! With Hotel Tonight I can just jump in my car and head to any destination and know that I can book a room by just clicking a button.....
Hotel Tonight
by JustJen_19 on 2020/07/17 07:20
I absolutely love how convenient this app is especially when traveling!! Definitely recommend using this app!!!!
Booking our vacation in Vegas
by MickeyM12 on 2020/07/17 03:24
I always book thru Hotel Tonight, extremely satisfied with this app, love the discount rates and the service! Your simply the best
Simply easy...
by simplytraveling on 2020/07/16 13:35
Worth waiting to book hotels til the day of because of the simplicity of this app
Forced double book
by Kwitchtx on 2020/07/14 18:10
Quick warning on Hotel Tonight booking glitch. I booked a room on Saturday 7/11. After booking was complete, it popped my immediately back to the booking site as if it didn’t go through. I proceeded to book. I found out (after the fact) that I booked 2 rooms, same night, same name. I reached out to customer service and they gave me a credit for the second room, but still charged my card for the full amount of the unnecessary room that was never checked into. They did not refund the second night. This all feels like an intentional effort to have customers book the same room twice. Because they were literally booked within 5 seconds of each other, it was clearly a mistake. I was disappointed that they would keep the $$ and not give a refund, and I want to warn others that their booking is not seamless and it appears they want you to double book a room.
Bad service
by Spain4ever on 2020/07/13 02:48
Please be careful when using this app, they advertise false features on Hotels such as complementary airport shuttles which hotels don’t offer. Once you book with them you can’t cancel even if they advertise false information. Theirs customer service team takes ages to assist and lack sympathy and knowledge.
Simple & Effective
by PANDA SAVANT on 2020/07/12 14:58
Easiest booking ever. No hassle, would use again.
The
by zelaoq on 2020/07/12 13:17
Hotel chooses the rooms
Scam
by scammers thieves on 2020/07/12 06:28
Apparently even if your account is hacked you still do not qualify for a refund. This is the worst customer service I have ever experienced. Nothing but excuses. Sure good deals if you can afford to pay for a room you never yourself intended to book
Worst hotel app in the App Store
by AraGemil on 2020/07/12 05:58
I have used multiple apps for travel and still do and have never had as bad of an experience with any app as I did with this one. You will get the worst rooms and worst service. Make sure you read their policies before you decide to use the app as the customer will never be right when it comes to hotel tonight.
Wow
by Spicoli13579 on 2020/07/12 05:07
I booked a hotel for my father while he was traveling back to Arizona, was charged and expected a place for him to rest his head. Not only did I find out that he was turned away and the hotel was overbooked, they continued to charge me. In addition, my fathers safety was unimportant. Not sure I’d use this app again knowing that my reservation is no good once I pay for a room.
Just another app with “BAD CUSTOMER SERVICE”
by Ziad K Khoury on 2020/07/11 15:19
First I would like to start with the misleading pricing they offer. The price showed $88 per night and when I booked it, there was a $20 additional cost which they say the hotel charges. THIS IS CALLED MISLEADING PRICING OR BAIT AND HOOK. Second, I had a family emergency and couldn’t make it the same day. I wanted to change the date on my reservation or hopefully get a credit. They didn’t reply the same day to my message. They replied the next day saying there’s nothing they can do. LESSON LEARNED, DON’T EVER WORK WITH AN APP / BUSINESS THAT DOESN’T HAVE A PHONE NUMBER YOU CAN CALL.
TERRIBLE!!
by KhaiRG12345 on 2020/07/11 15:01
Terrible company and service!! Blocked me out of my account for absolutely no reason and I was unable to book the daily drop deal. Instead of trying to help, They told me to email them! Why tf would I do that if I need the hotel tonight? NEVER AGAIN
Love you guys
by rs greedy on 2020/07/10 14:44
I should get sponsored by you guys 😎😉
Great
by Lapislazzuli89 on 2020/07/10 05:11
It was way cheaper to use the app than the website!
Perks
by cassstarg1 on 2020/07/09 02:09
This app rocks. Love the perks.
I use it all the time
by Maggie197709 on 2020/07/08 23:49
Excellent app to reserve great hotels! They have a great customer service, too
Price changes
by T@DL on 2020/07/08 23:22
I looked at daily drop Price for $77.00 when I tried to book it with CC the price went up to $99. Why does that happen? I had to pay more than the daily drop and couldn’t get that price back.
I use this site for every hotel stay i go to
by mgalella on 2020/07/08 02:26
Love this site I highly recommend using hotels tonight
I love this app
by Des Rambler on 2020/07/07 15:33
I have saved. A lot of money and time. Love it.
Great deals especially when looking last minute.
by Mojiegirl on 2020/07/07 14:25
I’ve used this app many times and really appreciated the great rates they offer. Especially for a last minute trip.
Love it
by Tyler Brubaker..not a nickname! on 2020/07/06 22:55
So easy!
Best App In History
by Oliver Wright on 2020/07/06 22:00
Just don’t use anything else for hotels. Makes you look dumb.
Love this App!!
by 😍PJ on 2020/07/05 16:14
I have been using this app for 3 years now and use it for almost all of our stays. We booked our last minute hotels while traveling through Europe. Every place we stayed was clean, would include breakfast and be in the nice safe areas of town always. They would have extras like bikes included. It’s fun to get the perks and watch the price drop. The more you book the more you save! Love the selection of hotels!! Highly recommend this site!
Love it!
by BIGTYY on 2020/07/04 17:35
Truly amazing and I use this company to book my hotels for every road trip. I highly suggest using this app/company if you wait until the last Minute to find a hotel. Never lets you down but makes sure you get to lay down in a bed!
Love their selections
by ashleyTALL on 2020/07/04 04:06
This is my favorite App for hotel bookings for years now! They always do a great job.
Charged more than advertised price using laptop
by lindsey82%% on 2020/07/04 00:47
Beware when using Hotel Tonight on your laptop. The price may be higher on your laptop than your mobile device. I booked a hotel and the rate said $140, but I was charged $180 because the daily deal wasn’t honored on the laptop even though it was in the fifteen minute time frame.
Always good downtown options
by bsk2k on 2020/07/03 13:04
Whether in Europe or Boston/NYC/Cinci, always been on point and very competitive pricing. Always first source when looking and booking rooms.
Hotels Tonight
by Moe Shehadeh on 2020/07/02 22:42
It comes in clutch with last minute booking!
👍
by e_P415 on 2020/07/02 01:20
The best app by far
Gotta love this website!
by Fishmonger too on 2020/07/01 19:15
I travel frequently and also take the family on weekend trips. I use this website all the time to find fun new places to stay! Reviews are helpful and pictures are great. Very user friendly and easy to navigate. I recommend it to all my friends and family!
Stopped working
by cassgan☀️ on 2020/07/01 02:36
The app is non-functional.
Really?
by The Hare, hurru up tortoise on 2020/06/30 01:23
I have used this app 4 times in the past year, according to them 14 nights in 4 cities and 2 countries and until now have been satisfied. Let me tell you what changed, unbeknownst to me hotel bookings are “non refundable” or no cancellations... that in itself is an issue for me but the problem here is I had plans on traveling to Miami for the 4th, well Covid-19 is ramping up in Florida again and daily there’s talk of closing the city again claiming it’s the new epicenter for the virus; obviously my travel plans are canceled, EXCEPT HOTEL TONIGHT THINKS ITS OK TO DENY ME A REFUND, telling me my reservation is still being held... I think not hotel tonight...
Super clutch and simple to use
by josuevsqz on 2020/06/29 21:21
So easy to use and lots of perks! Didn’t even notice all of them
Must have App!!!
by 22" guns on 2020/06/29 20:04
Dude, the most user friendly way to book a hotel in seconds.. Link it with Apple Pay, book it at a great rate.. Done!! Awesome!!
Go nowhere else!!
by BEAT ONE BAY RIDGE on 2020/06/29 18:52
The best!!
Great App!
by bozumbe on 2020/06/29 03:13
Great App! Easy to navigate! Best prices & lowest taxes!
Helpful app
by BaBaQa on 2020/06/29 02:59
This app really does the job for you and finds great deals for the night last min bookings I love it 🥰
Bad with check in
by eueusehey on 2020/06/28 17:21
Bad with check in
My favorite booking app, especially after interacting with customer service.
by katyps on 2020/06/28 01:45
Best prices, very straightforward & have never had a problem. I made a mistake that they would have been well within their terms to *not* help me to fix, but they helped me out anyway and solved it in a way that worked best for the hotel & myself! Customer service is easy to reach by phone and very communicative/effective.
do not use this app
by SierraLaCarol on 2020/06/27 21:05
don’t.
Savings!
by Rayleneray on 2020/06/27 20:49
Love hotels tonight! They really saved me a lot of money on my long term stay. Airbnb’s are way to expensive. This site is amazing! Thank you hotel tonight.
Must have app for the man/woman on the go!
by Valdano Terzic on 2020/06/27 07:56
10/10 recommend. Enjoy! 💛🙏✨
No longer works
by Bosworth on 2020/06/27 01:44
Ever since COVID when I try to search on hotel tonight, no city that you type in exists. If you select one from their list the app just spins and doesn’t come up with any hotels...
Bravo!
by home fries on 2020/06/26 22:55
Good selections and descriptions. App is a cinch to use.
Don’t honor prices
by Mikey P F on 2020/06/26 18:18
I would highly discourage to book from here and go through a competitor instead. They canceled my low rate booking saying due to the hotel closure, a big lie since I called the hotel directly to confirm and don’t want to honor the rate I purchased or put me in a comparable hotel. They cancelled last min now that rates have surged and don’t want to assist with the damages they caused.
Stay
by Reefdollar12 on 2020/06/26 13:45
Best price.
iPhone
by frustratedunhappyfedup on 2020/06/25 17:57
Your site is hard to use on iPhone. The map area is too small and you can’t move photos out of the way. Plus it gives you hotels up to 100 miles away without asking. I almost stopped searching and went directly to the hotels in the area. It really should be EASIER to use!!
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Pray an emergency doesn’t come up
by KAMMLOSANGELES on 2019/12/03 05:22
I have used Hotel Tonight around 10 times. I just booked a room and the morning of my reservation I broke my leg, was in the hospital trying to cancel this booking well before check in time. I was told by one Hotel Tonight Support agent that he tried to contact the Hotel and would follow up with me today after the Hotel Manager would be available to speak to regarding my situation. During that chat I was told I was being scheduled for surgery in 3 weeks. Yesterday I get an email from some Hotel Tonight woman I never communicated with telling me so sad, too bad. I emailed her back and still have not received a reply. I also did not receive the follow up I was promised by the Hotel Tonight Agent that gave me his word in writing that after he would contact me today with an update personally. So, if you don’t mind throwing away $100 bucks or more for a room you can’t use because of a medical emergency and customer service that not only does not follow through with your issues and only taking your money.... then this might be the right match for you. Not even a credit could initially be worked out or a refund minus a cancellation fee. The price offered on this app is no cheaper than others where they do have options if you must cancel or a unforeseen medical emergency happens.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Terrible experience
by ksaw71 on 2019/09/23 16:19
Booked room thru app about an hour out as I was driving. In all fairness, my three previous bookings went as planned however this one did not. Showed up exhausted, presented my booking and they had no record of it. The hotel also said they have been sold out since 5:00 PM. I booked around 8:00 PM. The hotel clerk stated this is quite frequently the experience and that I should always call the hotel directly to check availability and then book thru the HT app. I checked my bank and Hotel Tonight had immediately charged my card for this “phantom” booking. After calling customer service, they made me feel like they were doing me a favor by refunding my money. Also, the money that took them 30 seconds to take will take 5-7 business days to refund. No additional apology or concern that I had to get back in the car exhausted and drive another 30 mins to another hotel. Just a complete joke all around and absolutely no business being in the service business.
Cannot delete payment info
by dtv now customer on 2018/11/14 03:43
I like the discount and hotel choices provided by HT. Very good deals. It’s great until you need customer service. I’ve used this app for 2 yrs and the only time I needed customer service it was a disaster. This app doesn’t give an option in iOS to remove a previously saved credit card on your account. O called customer service and got no help and was hung up on. I should have the ability to delete a card to avoid accidentally charging the wrong one if I have saved more than 1 card on my account. You guys need to add that feature for iOS and also train your customer service reps to call customers back because they ask for a “callback number in case we get disconnected “ but they don’t call back.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Forced double book
by Kwitchtx on 2020/07/14 18:10
Quick warning on Hotel Tonight booking glitch. I booked a room on Saturday 7/11. After booking was complete, it popped my immediately back to the booking site as if it didn’t go through. I proceeded to book. I found out (after the fact) that I booked 2 rooms, same night, same name. I reached out to customer service and they gave me a credit for the second room, but still charged my card for the full amount of the unnecessary room that was never checked into. They did not refund the second night. This all feels like an intentional effort to have customers book the same room twice. Because they were literally booked within 5 seconds of each other, it was clearly a mistake. I was disappointed that they would keep the $$ and not give a refund, and I want to warn others that their booking is not seamless and it appears they want you to double book a room.
Waste
by wristen4 on 2019/12/05 19:59
Hotel tonight makes you believe that you are a part A membership. The prices for a level 6 are the same “perkS” LITERALLY ANYONE ELSE CAN HAVE. Anyone who has NEVER used this company to book before can book for the fist time with the very same “perks” what is the point of this app if I can google a great deal and use any other app for my reservations? I mean really???? At the Comfort Suites I was told that hotelTonight is always giving them issues. This after I tried to check in only to be told that hoteltonights “credit card” they used for MY reservation was not going through?????????? So u called the number for customer service only to be laughed at after telling the jerk on the phone that I was waiting with my kid outside in the cold. I was very upset and he ridiculed me so I spoke with a “manager” and got NOTHING NOT EVEN AN APOLOGY! I am debating ever using your app again! I will pass all of this Info along to my social media following! THANK YOU FOR NOT CARING HOTELTONIGHT!!! My kids thank you!🙄 Happy holidays!
Rating Trends
76,84,90,88,145,164,141,90,123,124,142,183,193,181,135,104,126,136,199,183,144,106,123,124,147,187,235,185,159,165,185,204,229,276,242,152,195,231,188,243,276,242,185,196,180,234,252,307,259,204,215,216,227,304,265,219,200,197,205,226,286,296,284,209,213,226,202,270,322,264,219,177,0,442,274,336,330,153,205,235,0,565,347,327,225,197,217,268,321,341
All Versions
5.0
445,504 total
 5
403,640
 4
30,561
 3
5,531
 2
1,421
 1
4,351
Current Version (20.7.0)
5.0
356,008 total
 5
325,074
 4
23,185
 3
4,069
 2
910
 1
2,770
Version History
More...
Screenshots
Search Visibility
App name
HotelTonight - Hotel Deals
Description
HotelTonight brings you amazing hotel deals for tonight, tomorrow and beyond! Hotels give us discounts on their empty rooms and you reap all the benefits. No more endless scrolling to find the perfect hotel with the best rate. Three taps, one swipe, and you’re booked! Download now to start planning less and living more. From top rated luxury hotels to tried-and-true favorites to cool, one-of-a-kind boutiques, we work with great hotels across the globe (and only partner with hotels where we’d wanna stay, too.) HotelTonight has everything you need in a booking app: • Jet setter? Careful planner? All good. Book tonight, next week, or up to 100 days in advance • US, Europe, Latin America, Asia + beyond! We’ve got the hookup for discounted last minute hotel bookings wherever you want to be around the world • Hotel descriptions boil down to the three reasons why we love it (and why you will too) • Simple categories (like Basic, Hip and Luxe) to make it easy to find the perfect hotel, inn, bed and breakfast, motel, resort or other lodging for you • Searching is easy. Find hotels by city, attraction or map location or filter by your needs. Traveling with Fido? Toggle on “pet friendly.” • Need a second opinion? See ratings, reviews and photos from fellow bookers • Geo Rates provide even more savings off our already-discounted rates, based on your current location (find these deals marked in green in the app) • Our HT Perks program makes loyalty a breeze - the more you book, the better our deals get! Level up to claim more discounts and rewards • Daily Drop rocks awesome surprise deals. Just swipe to unlock the extra special deal of the day • 24/7 customer support (from real, live, nice people) for every booking • Access to HT Pros, our in-app concierge (a real-live person at the ready to make your stay great, from grabbing you an extra toothbrush to making a dinner reservation at a hot restaurant or bar near your hotel) • Supports paying with Apple Pay! Some ways you can use us: • Happy hour is never just an hour. You can book where the night takes you • Skip the commute. With a same day deal, traffic can wait • Let’s have a threeday! Long weekends just got better with killer hotel deals • Business or pleasure - why not both? Lock down biz travel in 10 seconds then book another night just for fun • Go big on your bucket list and score a luxury trip to Paris on the cheap • Group travel made simple! Book multiple rooms in Napa for the ultimate friends weekend • Summer road trips just got more fun. Find new hotels at every stop and save • Surprise! Last minute vacations are the best gifts. Text the BFF “Vegas, tonight” and the rest is history In the Press: • “The app made its name with last-minute deals, but you can plan as far as 100 days out and even score baller rooms for way less” - Conde Naste Traveler • “HotelTonight what did I do without you?” - Kelly Osbourne • “You can get great, cut-rate deals on hotels… including luxury hotels.“ - Jeff Rossen, Today Show • “My fav travel app.” - Samantha Brown, Travel Channel Host • “I love saving on last minute bookings using the HotelTonight app.” - The Points Guy Let’s connect: • Instagram: @HotelTonight • Twitter: @HotelTonight • Facebook: facebook.com/HotelTonight • Got feedback? We’re all ears. Hit us up at: feedback@hoteltonight.com Hotels we love. Deals you’ll love. Tonight, tomorrow, and beyond - book awesome hotels at amazing rates. Travel doesn’t have to be out of reach. Whether it’s a last minute weekend getaway or a dream vacation, we’ve got you covered. Download HotelTonight today to start planning less and living more.
No refunds
by Alanson on 2020/08/09 17:30
Pretty lame that the app has a no exceptions policy on refunds - even on covid-related issues preventing you from staying at booked hotel.
Room
by INNFAMOUS on 2020/08/09 01:14
Very nice room
Best value and customer service
by ChuckysBucs on 2020/08/08 14:06
This hotel along with its staff are why I’ve come here 4 straight weekends!
I need to give 10 star for this aap
by jhindsingh on 2020/08/08 05:37
Great i like so much this aap great deal and very fast 👌
The BEST!
by megs212133 on 2020/08/07 03:54
I travel all the time, and hotels tonight has saved me so much money! They have great hotels and an easy to use app.
This might be the BEST hotel app
by Can't open the app on 2020/08/07 03:53
I travel a decent amount and typically use apps like Trivago, which is a fine app, but I’ve found that Hotel Tonight provides even better prices. The hotel gets to choose what type of room you get, so if you have kids and are booking for the whole family, this may not be the best app. But if you’re looking for a getaway with you and your significant other...this might be the beat hotel app. 👍🏻
Never used site
by toofunny2468 on 2020/08/07 00:17
Time using the site and it would not let me use the discount code. Son in the hospital needed a room for the night so I booked it since the first room I booked was a pit with bedbugs!
Hotel Tonight
by kblomquist on 2020/08/06 17:11
One they charged more then what I was do to pay. Two the health department was just there shutting down the pool and hot tub. Also there was no breakfast. I am not impressed with this app or hotels tonight. I have used it twice and it has never worked out. Also you can get a better deal calling the hotel directly.
Good except terrible customer service
by Mcg 333 on 2020/08/06 03:38
I’ve used the app for a while with no problems but the first time I had to actually contact hotel tonight about a problem, they had a terrible showing. The cost of this one issue far outshadowed the meager dollars I’ve saved by booking with them in the past. Junk 👎🏼
Great options at a quick tap on your phone
by Pearllily on 2020/08/05 19:58
The app makes choosing and reserving stays significantly easy! It doesn’t show all hotels in the area which has been a little frustrating in some towns, but overall very helpful!
Apple Pay
by SIAQ41 on 2020/08/05 17:01
There seems to be a consistent issue with Apple Pay and each time there is no way to immediately resolve other than sending an email to support. It contradicts the main perk to using HT which is simple, immediate booking. Otherwise, great app.
Awesome
by bogus90 on 2020/08/05 14:36
Very affordable and reliable. Best prices so far
THE WORST!!!
by jesslyn king on 2020/08/05 06:01
If I could do zero stars I would, THIS IS THE WORST SITE TO BUY TICKETS, DO NOT I REPEAT DO NOT BUY FROM THEM. Save yourself the scam. These reviews are fake everyone has problems with this app just look it up.
Nice App
by Kymmye73 on 2020/08/04 19:49
Some pretty nice hotels with good service and prices.
Zero knowledge of hotels zero customer service
by IZZY D on 2020/08/04 04:38
Typical douche bag start up all about the buck with no knowledge of the hotels they represent or knowledge of the business. I have global contracts in lux hospitality..never have I had a company misrepresent a hotel as being in the wrong country and upon a request for a refund been told no! You listed the hotel in Texas and it was in Mexico! I’ve been spending several hundred dollars with them already and have a lot of traveling to do for the next week and I will not spend another dime with these useless monkeys
Best of the best! Thanks.
by Andrei.Mashkou on 2020/08/03 22:22
Best app!
Hotel Tonight A+ Experience
by valadin 1 $$$$ on 2020/08/03 16:19
Was such a good deal for a BEAUTIFUL hidden gem in Santa Cruz!!! Will go again!!!
Hides Resort Fees
by Jack of None on 2020/08/02 18:55
The price you see at HotelTonight for many hotels is a fraud. HotelTonight is complicit with hotels to hide true cost and not including mandatory hotel fees when looking at prices. Only by clicking further into the website can you see if there is a resort fee, if you know where to look. This is a disservice and fraud to those new to the app. For customers that like to use HotelTonight it is very frustrating to have to dig into the website to find the true nightly cost and makes this no better than a one star app
The only way to book
by MasterShake123 on 2020/08/02 15:56
This app generally provides the cheapest rates and the convenience of booking can’t be beat.I’ve been using this app for a couple of years and I’ve never been disappointed.
Dont use this middleman app
by Scooty2Hooty on 2020/08/02 14:38
I dont have much to say. Im on the road in Iowa and pulled up hotels in this app. Assuming i was getting a deal, i booked one on the list at $108. Im cruising there and decide to check their price. It was $90 out the door. So i just tossed $18 to hotel tonight for no reason. No refunds of course... NEVER trust an app that does not offer refunds.
Fast working
by Joemama1340 on 2020/08/01 23:32
Looked for a room in downtown Cleveland got one in two minutes
Dependable
by Vecky O' Jenkins on 2020/08/01 01:24
Quick, Easy, Fast & Simple 👌🏽
No place open to communicate
by one angry chic on 2020/07/30 23:38
I would appreciate a place to chat with someone at these locations so I can give heads up or ask questions. With COVID 19 going on. I’d like to know if the close and surroundings are safe. I’ve gotten to hotels that were in bad neighborhoods. Hotels only show the actual building and parking lot. There could be walkers and too much risky business going on around the area. I want assurance that if I don’t feel safe where I chose that I will get a refund. You can’t say no refund then make me stay somewhere unacceptable. A portal needs to be added for that assurance
Happy customer
by Clayphoenix on 2020/07/30 01:29
Very affordable Hotel and great customer service
How do I cancel account?
by GOD (ALLAH) on 2020/07/29 04:31
Please close account permanently. Thank you.
Happy customer since 2015
by breenie25 on 2020/07/28 17:38
Don’t get me wrong not every hotel I’ve stayed in has been great but the app is great, I really feel like the deals can’t be beat and they offer variety of types: basic, fancy, resorts occasionally
Great Deals
by Larryzombie on 2020/07/28 14:43
Constantly finding great rates in last minute situations. Customer service has been great as well!
My “go to”
by ChristopherNBrooklyn on 2020/07/28 10:42
I don’t know why I haven’t written a review, yet. Hotel tonight is my absolute “go to” when it comes to searching for and booking hotel stays. The photos are slick and the hotel selection is generally beautifully curated. I’m Level 11 I think with their loyally program and have unlocked a lot of discounts and a ton of killer rates. Very happy the Hotel Tonight folks are still around post-covid and hope they’re here for many moons. Bravo guys!
Most eclectic, encompassing hotel app
by Lavieenveuve on 2020/07/28 05:27
This app is my fave by far - not just because of the "perks" or rewards endowed upon the guest, but the broad range and scope of hotels one has to choose from. Though less hotels are listed (only the ones offering extra special /sometimes ridiculous deals just to fill up rooms at the last minute)- on those special nights - when the sky is like lace, suddenly you glance at the app at 8 pm and the Benson is $40 cheaper to stay at than the Snooz-inn (sic). (For those lucky nonportlandians - a grand old 5 star hotel renowned for excellence is $90 as opposed to the good old 2 - 2 1/2 star quality inns are $130. The only option is to treat yourself.
Amazing discounts
by Mrs. Standridge on 2020/07/28 01:17
Exceptional customer service, fast and efficient
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
DO NOT USE!!!!
by tayfoer on 2020/07/26 17:28
Booked a hotel the night of, hotel had no record of my booking. Gave them the confirmation number, showed them the email and app confirmation, and they still did not have me in their system. I had to book the room again so I ended up paying TWICE. I’m so annoyed!!! I should have just booked directly through hotel’s actual website. Waste of money.
Love this app
by Lor 24! on 2020/07/25 20:24
I got a new phone though n had to start all over on my levels 🙃
This hotel was pretty disappointing
by boothillmule on 2020/07/25 16:19
Wish I had a do over, we bypassed several “deals” to stay at a hotel 2x the price and for that we got... sewer gas smell coming from the drains in the bathroom, hand towels for our morning shower and without a doubt the worse coffee ever. Btw don’t be fooled by the breakfast , it was dry cereal with more bad coffee.
KKing
by Miss KKing on 2020/07/25 11:47
So good... stayed 2 more nights!
Am❣️
by Am❣️ on 2020/07/25 01:28
Very fast and friendly customer service.
Awesome
by loverfaces! on 2020/07/24 19:28
I use this app every time I travel ad get the best deals on top hotels!! Thanks hotel tonight! Great app!!
User friendly and reliable
by doluyede on 2020/07/24 14:01
This app is very user friendly, gives you realizable comparison of hotel in an area at comparable or cheaper prices to competitors. I wish I found it sooner.
Beware! Hotels tonight has the worst customer service! They will steal your money!
by geeg9299 on 2020/07/23 22:53
Worst app! You’re better off going through the hotel itself! This business uses false photos of hotels to get your business. We refused to stay at the hotel we booked because the room was so dirty! Hotels tonight refused to credit or refund my money for a hotel we never even stayed at! Do yourself a favor and do some research on this business before you lose your money! There are MANY more complaints just like mine!
Dank App
by BlackMongoose on 2020/07/23 22:44
Hella Easy to use!
Char
by Ms. Rigg on 2020/07/23 17:41
I love my stay very convenient to the beach the app I’m using great price and easy to book no more planning or calling to the the hotel and be put on hold for minutes and minutes I love it this app.
Great App!!!
by Smiley 77 :) on 2020/07/23 13:23
Easy to book and pay! Also, great prices can be found last minute on day of stay. I only wish it gave an option to place special requests. Some hotels only have a certain amount of rooms available for dogs. If the dog rooms are already taken, well I guess you’re out of luck. Fortunately the hotel I booked made a mistake on their end and I was able to still stay with my fur baby.
Amazing
by Sebz420 on 2020/07/22 19:35
Great App!
My go to for booking a hotel
by desVul on 2020/07/21 13:14
Love this app! I always get the best deals. I’ve saved hundreds!!
Wrong booking
by niedospial on 2020/07/20 13:10
I thought I booked the London house but was just told by one of your agents that it booked the Swiss hotel instead. I’m confused. I emailed you but did not hear back.
Jason Aviles
by oc juice on 2020/07/20 04:18
Always Great Prices and Easy to book. This app is my first stop when looking for great hotels.
DO NOT USE HOTEL TONIGHT! FRAUDULENT!!!
by Won'tuseHotelTonif on 2020/07/19 21:58
I booked on HotelTonight.com based on their advertising a $55 less room rate and spotlighting the reservation as a ‘Deal’. The rate they reduced it from was for a larger room on the hotels site. Upon receiving confirmation on the room, I was assigned the most basic room at the same rate as publicized on the hotel’s site. The hotel agreed to refund me due to Hotel Tonight’s error, however after 45 minutes of speaking with Liz the customer representative and Danielle her supervisor- they said they wouldn’t refund me, that they don’t guarantee accuracy of the rate information regarding discounts at the time of booking and other than saying sorry - they still took commission from the family owned hotel. During a time when travel is shockingly low and small businesses are most struggling, this outsources form of customer service is an outrage. I WILL NEVER BOOK on hotel tonight.com again and DON’T recommend you to either. Misrepresentation of hotel proves, inaccurate information, poor customer service.
Amazing deals
by Marian198851 on 2020/07/18 18:31
The best deals in the market, Hotel Tonight should be your top choice if you’re looking to book last minute rooms
Feedback
by dggggglllll on 2020/07/18 16:15
So easy and convenient!! I really appreciate the reasonable prices.
Hello
by thepinchingastronaut on 2020/07/18 07:03
Just as recent as about 6 months ago, I had not given too much thought regarding how helpful I may find a hotel search engine and booking reservation website and application because before the pandemic there wasn’t really much of an immediate need for approval of such tools in my everyday life. Dang, how things have changed for me unexpectedly! A few months back I still would’ve clicked the, “not now” tab when asked to participate in a feedback email and that was simply since I felt really bad about any results I found whenever searching for shelter during the mass scale quarantine recently. I was finding increased hardships a part of my daily life and to keep it a hundred percent I still am leaning and rocking wildly on this ever demanding financial sliding scale the United States economy is ever the dominant playmate to whom I feel less and less capable side by side stepping to prevent collateral collisions and ever more offset as I am not the one who is on the stable side of Tedder Todder determining how financially fit on any given day I will likely find myself provided I do not become distracted for so much as a wink of time that is. So having divulged much more than I originally intended to as a precursor of sorts to explain my position as a customer who finds it absolutely futile to each night become more better acclimated learning how to productively enhance my knowledge of and learning the new things I’ve had to find in the quest I’m on to have a very inexpensive, clean decent place to sleep, shower and spend time on my search for my next shelter before I fall behind and land myself outside on the unforgiving, impossibly cruel and unhealthy way to get my feet pushing forward so not to lose momentum by getting tangled up in the undesirable life challenges I am faced with that severely become huge detriments when I’m fighting so hard to keep clean and healthy with clear headed rationale and something at least to look forward to come tomorrow. I guess thank you for explaining each part of your services provided in a way easy to understand and therefore making it pretty smooth as far as how managing your services personally on my own has for a pretty nice change of pace left me feeling hopeful and without the crushing weight of money wasted unnecessarily gone to some over charging big wig site who I’m guessing isn’t very interested in my opinion since my business is only dealt with at the bottom of just about every pay scale I’ve encountered in this situation. I’m hopeful as well and feel slightly more secure with having read and understand what needs to be done by me proactively as well as during the daily duration of my planned upcoming hotel stays to ensure that the money I spend isn’t in vein by your site offering a guaranteed lowest rate offered as a more or less, (or as I think of it as being sort of similar to that is anyway) a somewhat partial unspoken insurance offered to patrons spending precious resources on the rooms you advertise and assist in reserving also. Enough of all the jibber jabber banter and blabber I’ve got some much deserved bed meditating to retire myself to and I should leave by mentioning how thankful I truly am to know that a place I’ve never had known I needed before has affordable motel and hotel room rates offered without ceasing each and every single day rain or Shine to me so that when I begin to fear the homelessness I once felt as though I’d become a slave to I now know that with enough generosity from individuals who maybe relate to my struggles somehow as well as the little jobs and odds and ends type things in which I am each day able to earn honestly anything at all to begin my every revolving daily grind of believing and showing the strength behind my beliefs to better live a worthwhile life and remove myself from the downward spiral of depression, loneliness and uncertainty associated with being condemned to the uninspired whyles out there on the streets of San Diego County during a time that carries threats of illness and solitude as the product of being nothing more than just a bit short changed as it turns out. Thanks. Stephanie lakeside
Conveniently Convenient 🤗
by 1 Maretta on 2020/07/17 16:59
This app is SO convenient and the prices are SO reasonable.
Always On Time!!
by Taboo Traveler on 2020/07/17 16:59
I never book rooms in advance! With Hotel Tonight I can just jump in my car and head to any destination and know that I can book a room by just clicking a button.....
Hotel Tonight
by JustJen_19 on 2020/07/17 07:20
I absolutely love how convenient this app is especially when traveling!! Definitely recommend using this app!!!!
Booking our vacation in Vegas
by MickeyM12 on 2020/07/17 03:24
I always book thru Hotel Tonight, extremely satisfied with this app, love the discount rates and the service! Your simply the best
Simply easy...
by simplytraveling on 2020/07/16 13:35
Worth waiting to book hotels til the day of because of the simplicity of this app
Forced double book
by Kwitchtx on 2020/07/14 18:10
Quick warning on Hotel Tonight booking glitch. I booked a room on Saturday 7/11. After booking was complete, it popped my immediately back to the booking site as if it didn’t go through. I proceeded to book. I found out (after the fact) that I booked 2 rooms, same night, same name. I reached out to customer service and they gave me a credit for the second room, but still charged my card for the full amount of the unnecessary room that was never checked into. They did not refund the second night. This all feels like an intentional effort to have customers book the same room twice. Because they were literally booked within 5 seconds of each other, it was clearly a mistake. I was disappointed that they would keep the $$ and not give a refund, and I want to warn others that their booking is not seamless and it appears they want you to double book a room.
Bad service
by Spain4ever on 2020/07/13 02:48
Please be careful when using this app, they advertise false features on Hotels such as complementary airport shuttles which hotels don’t offer. Once you book with them you can’t cancel even if they advertise false information. Theirs customer service team takes ages to assist and lack sympathy and knowledge.
Simple & Effective
by PANDA SAVANT on 2020/07/12 14:58
Easiest booking ever. No hassle, would use again.
The
by zelaoq on 2020/07/12 13:17
Hotel chooses the rooms
Scam
by scammers thieves on 2020/07/12 06:28
Apparently even if your account is hacked you still do not qualify for a refund. This is the worst customer service I have ever experienced. Nothing but excuses. Sure good deals if you can afford to pay for a room you never yourself intended to book
Worst hotel app in the App Store
by AraGemil on 2020/07/12 05:58
I have used multiple apps for travel and still do and have never had as bad of an experience with any app as I did with this one. You will get the worst rooms and worst service. Make sure you read their policies before you decide to use the app as the customer will never be right when it comes to hotel tonight.
Wow
by Spicoli13579 on 2020/07/12 05:07
I booked a hotel for my father while he was traveling back to Arizona, was charged and expected a place for him to rest his head. Not only did I find out that he was turned away and the hotel was overbooked, they continued to charge me. In addition, my fathers safety was unimportant. Not sure I’d use this app again knowing that my reservation is no good once I pay for a room.
Just another app with “BAD CUSTOMER SERVICE”
by Ziad K Khoury on 2020/07/11 15:19
First I would like to start with the misleading pricing they offer. The price showed $88 per night and when I booked it, there was a $20 additional cost which they say the hotel charges. THIS IS CALLED MISLEADING PRICING OR BAIT AND HOOK. Second, I had a family emergency and couldn’t make it the same day. I wanted to change the date on my reservation or hopefully get a credit. They didn’t reply the same day to my message. They replied the next day saying there’s nothing they can do. LESSON LEARNED, DON’T EVER WORK WITH AN APP / BUSINESS THAT DOESN’T HAVE A PHONE NUMBER YOU CAN CALL.
TERRIBLE!!
by KhaiRG12345 on 2020/07/11 15:01
Terrible company and service!! Blocked me out of my account for absolutely no reason and I was unable to book the daily drop deal. Instead of trying to help, They told me to email them! Why tf would I do that if I need the hotel tonight? NEVER AGAIN
Love you guys
by rs greedy on 2020/07/10 14:44
I should get sponsored by you guys 😎😉
Great
by Lapislazzuli89 on 2020/07/10 05:11
It was way cheaper to use the app than the website!
Perks
by cassstarg1 on 2020/07/09 02:09
This app rocks. Love the perks.
I use it all the time
by Maggie197709 on 2020/07/08 23:49
Excellent app to reserve great hotels! They have a great customer service, too
Price changes
by T@DL on 2020/07/08 23:22
I looked at daily drop Price for $77.00 when I tried to book it with CC the price went up to $99. Why does that happen? I had to pay more than the daily drop and couldn’t get that price back.
I use this site for every hotel stay i go to
by mgalella on 2020/07/08 02:26
Love this site I highly recommend using hotels tonight
I love this app
by Des Rambler on 2020/07/07 15:33
I have saved. A lot of money and time. Love it.
Great deals especially when looking last minute.
by Mojiegirl on 2020/07/07 14:25
I’ve used this app many times and really appreciated the great rates they offer. Especially for a last minute trip.
Love it
by Tyler Brubaker..not a nickname! on 2020/07/06 22:55
So easy!
Best App In History
by Oliver Wright on 2020/07/06 22:00
Just don’t use anything else for hotels. Makes you look dumb.
Love this App!!
by 😍PJ on 2020/07/05 16:14
I have been using this app for 3 years now and use it for almost all of our stays. We booked our last minute hotels while traveling through Europe. Every place we stayed was clean, would include breakfast and be in the nice safe areas of town always. They would have extras like bikes included. It’s fun to get the perks and watch the price drop. The more you book the more you save! Love the selection of hotels!! Highly recommend this site!
Love it!
by BIGTYY on 2020/07/04 17:35
Truly amazing and I use this company to book my hotels for every road trip. I highly suggest using this app/company if you wait until the last Minute to find a hotel. Never lets you down but makes sure you get to lay down in a bed!
Love their selections
by ashleyTALL on 2020/07/04 04:06
This is my favorite App for hotel bookings for years now! They always do a great job.
Charged more than advertised price using laptop
by lindsey82%% on 2020/07/04 00:47
Beware when using Hotel Tonight on your laptop. The price may be higher on your laptop than your mobile device. I booked a hotel and the rate said $140, but I was charged $180 because the daily deal wasn’t honored on the laptop even though it was in the fifteen minute time frame.
Always good downtown options
by bsk2k on 2020/07/03 13:04
Whether in Europe or Boston/NYC/Cinci, always been on point and very competitive pricing. Always first source when looking and booking rooms.
Hotels Tonight
by Moe Shehadeh on 2020/07/02 22:42
It comes in clutch with last minute booking!
👍
by e_P415 on 2020/07/02 01:20
The best app by far
Gotta love this website!
by Fishmonger too on 2020/07/01 19:15
I travel frequently and also take the family on weekend trips. I use this website all the time to find fun new places to stay! Reviews are helpful and pictures are great. Very user friendly and easy to navigate. I recommend it to all my friends and family!
Stopped working
by cassgan☀️ on 2020/07/01 02:36
The app is non-functional.
Really?
by The Hare, hurru up tortoise on 2020/06/30 01:23
I have used this app 4 times in the past year, according to them 14 nights in 4 cities and 2 countries and until now have been satisfied. Let me tell you what changed, unbeknownst to me hotel bookings are “non refundable” or no cancellations... that in itself is an issue for me but the problem here is I had plans on traveling to Miami for the 4th, well Covid-19 is ramping up in Florida again and daily there’s talk of closing the city again claiming it’s the new epicenter for the virus; obviously my travel plans are canceled, EXCEPT HOTEL TONIGHT THINKS ITS OK TO DENY ME A REFUND, telling me my reservation is still being held... I think not hotel tonight...
Super clutch and simple to use
by josuevsqz on 2020/06/29 21:21
So easy to use and lots of perks! Didn’t even notice all of them
Must have App!!!
by 22" guns on 2020/06/29 20:04
Dude, the most user friendly way to book a hotel in seconds.. Link it with Apple Pay, book it at a great rate.. Done!! Awesome!!
Go nowhere else!!
by BEAT ONE BAY RIDGE on 2020/06/29 18:52
The best!!
Great App!
by bozumbe on 2020/06/29 03:13
Great App! Easy to navigate! Best prices & lowest taxes!
Helpful app
by BaBaQa on 2020/06/29 02:59
This app really does the job for you and finds great deals for the night last min bookings I love it 🥰
Bad with check in
by eueusehey on 2020/06/28 17:21
Bad with check in
My favorite booking app, especially after interacting with customer service.
by katyps on 2020/06/28 01:45
Best prices, very straightforward & have never had a problem. I made a mistake that they would have been well within their terms to *not* help me to fix, but they helped me out anyway and solved it in a way that worked best for the hotel & myself! Customer service is easy to reach by phone and very communicative/effective.
do not use this app
by SierraLaCarol on 2020/06/27 21:05
don’t.
Savings!
by Rayleneray on 2020/06/27 20:49
Love hotels tonight! They really saved me a lot of money on my long term stay. Airbnb’s are way to expensive. This site is amazing! Thank you hotel tonight.
Must have app for the man/woman on the go!
by Valdano Terzic on 2020/06/27 07:56
10/10 recommend. Enjoy! 💛🙏✨
No longer works
by Bosworth on 2020/06/27 01:44
Ever since COVID when I try to search on hotel tonight, no city that you type in exists. If you select one from their list the app just spins and doesn’t come up with any hotels...
Bravo!
by home fries on 2020/06/26 22:55
Good selections and descriptions. App is a cinch to use.
Don’t honor prices
by Mikey P F on 2020/06/26 18:18
I would highly discourage to book from here and go through a competitor instead. They canceled my low rate booking saying due to the hotel closure, a big lie since I called the hotel directly to confirm and don’t want to honor the rate I purchased or put me in a comparable hotel. They cancelled last min now that rates have surged and don’t want to assist with the damages they caused.
Stay
by Reefdollar12 on 2020/06/26 13:45
Best price.
iPhone
by frustratedunhappyfedup on 2020/06/25 17:57
Your site is hard to use on iPhone. The map area is too small and you can’t move photos out of the way. Plus it gives you hotels up to 100 miles away without asking. I almost stopped searching and went directly to the hotels in the area. It really should be EASIER to use!!
Eliminate hours of planning a "perfect" vacation/weekend getaway!
by AspiringTraveler on 2017/10/23 15:19
This app is great (so much I decided to write my first review)! I typically love planning, but I do it so much at work I have no energy to come home and plan a getaway. This app has allowed me to getaway with confidence knowing that I'm being recommend great deals at great hotels. No more scouring the internet looking for the right room at the right price, in fact too many options can be overwhelming! In the app you pick out your dates and the app narrows it down to a handful of places based either on your location or you can enter the city you are traveling to and then from the list you select the hotel that best meets your needs and budget. We traveled to Portland with our small dog and the app did a great job listing hotel amenities which included pet acceptance/fees as well as parking fees -I guess I would encourage the developers to include filters, that way it narrows down options instead of reading through all the listings wether or not they accept pets, but not a deal breaker since the list of options is not extensive. The app found us an amazing locally owned boutique hotel located downtown at a good price. We decided to change our plans and stay an extra two nights after finding another hotel (better rates) through the app nearby to give us more time to sightsee!
Beware of crazy hidden fees!!
by Rooo2 on 2018/06/14 05:13
Honestly I was a big fan of Hotel Tonight. The ability to quickly shop by price and location and book all in one place was great. Tonight I get to the hotel after booking and they ask for a credit card to tack on an additional 20% fee to the price I already paid HotelTonight. I was surprised and contact HT support who told me yes, this was an”resort” fee and hotels can add on WHATEVER extra fees they want. She mentioned that these fees appear at the very bottom of the page under “need to know”. First off, this was a plain hotel, not a resort. Second off, if hotels can tack on whatever fees they want, this ruins HT because you can’t freaking price compare. Why HT wouldn’t make it plain as day what the TOTAL to stay at the hotel is, idk. Other than because they have become a shady company that just wants to show low prices. Terrible policy. Support offered nothing in terms of a discount or anything for this. Big time let down.
Great hotel choices and prices, BUT treated poorly upon arrival
by AlvinAbelCat on 2018/07/20 13:42
The concept of the app is genius. Prices are good and fair for last min booking. Would be great if they could lower the prices after a certain time frame and/or offer a rate for after 2am check in and same day check out. Sometimes you just party too hard that you just want to crash in a nice bed till 10am and leave. (This is directed to the business development team when picking new places) But I realize that third party bookings are not the main revenue generator but at least treat us with some kind of respect. We filled a room for a very low price that might have been empty. We helped you achieve 100% occupancy and made you look good to corporate... if you have a bigger room, maybe a upgrade would be nice because after that, I’ll always try and stay with you. I rather stay at the same place then different ones... in the end I paid for something. If it’s the quality you want to take out, fine but keep my check in process the same as others. And maybe offer more upgrade options... giving me a bunk bed for me and my man to sleep on after a club night is not cute. At least tell me your going to put me in there. POD hotel was smart and made separate category’s for the bunk rooms, they rest of you should too.
Very poor customer service
by very poor customer service! on 2018/04/21 21:26
I have used this app many times and have had great experiences with it. However, recently I a very bad experience staying at a hotel in which The hoteltonight App had described as a suite. The room was a box with a broken phone and stains all over the comforter. The Hotel was booked so there were no other rooms to choose from and when I complained to hoteltonight they simply offered a $25 coupon when the room cost $388. The hotel itself was going to cut my price in half (because I initially was charged from both places). After going back-and-forth for hours, over the course for 2 weeks in the chat section of The app, I got nowhere. Finally, I was able to speak with someone on the phone who spoke little English and couldn’t understand my complaint. Once I think she finally did she asked if I would prefer a phone call or email back, I requested a phone call and of course I received an email. Something about read the terms blah blah blah. It’s unfortunate being a long-time customer that has booked many rooms with them, the first time I have an issue they did not handle it properly. It turns out if you contact hotels directly most times you can negotiate the price to lower than what hoteltonight is offering since they take a $50 cut of what you pay. Save your money and don’t use this app. You’ll also be saving yourself from a headache if you ever have an issue with a booking.
Rude Customer Service
by djsnack on 2018/10/01 17:10
I’ve used HT for a while and like it’s simplicity. No issues when it works. But this past month I booked a room in NYC for 2 nights. The night before, I got an email saying there was an issue with the hotel and they were not able to accommodate. Both nights. So I called, HT said they would create a credit and a bonus $100 for the inconvenience, and I could book someplace else immediately. So far, the service was solid. But then, a couple of weeks later, I noticed that Both the cancelled booking and the new booking were charged to my credit card. I called HT, figuring they would easily accommodate the refund of the cancelled booking since they told me I would receive a credit immediately. No. It was a hassle. And the person I was dealing with kept insisting they did nothing wrong - even though they said a credit should have been immediately added to my account. They said I booked the second hotel too fast for the credit. Well, that’s not immediate. They said I should have noticed this in the checkout process. In the end, they credited my money with a stern warning this is a one time thing. But I could have used a bit more empathy from their customer service. It would have gone a long way to me recommending/using the service in the future.
Stranded in Alexandria with no hotel
by alisonlee on 2017/10/09 19:46
I was in Alexandria VA this past weekend and showed up at my confirmed hotel and they didn't have my reservation. I waited at the front desk for about 45 min/1 hour while the woman tried to figure out what hotel I was supposed to be in. She was told that Hotel Tonight moved me to a different hotel. Of course I wasn't notified of this. As she was on the phone with Hotel Tonight who was trying to find me a new reservation (of which there were none in any hotels in the nearby area), I had plans and had people waiting on me. So I had to leave and was stranded without a hotel room bringing all of my belongings with me. I ended up having my father and I sleeping on the couch and the floor of a friend's hotel room. It was the most unpleasant experience I've ever had. And the email I received after I had left was an apology with a $35 credit which would barely cover a mini bar snack. This wasn't just an inconvenience, this was absolutely unacceptable, and they didn't make any effort to make it up to me. And to make matters worse, when I called to talk to someone about this, I couldn't get anyone on the phone because the phones were down! Worst customer experience ever. How would you feel if you were stranded in a city you've never been to with no hotel??? Even when you had a supposed confirmation??? Don't use this app. You might be left without a hotel room.
Not (Necessarily!) the Best Deal
by JQP1234567890 on 2019/08/26 18:26
When I first started using HT a couple of years ago, I got the impression that the focus of this service was mostly last-minute, low-price (in other words, really good!) deals on unsold available hotel rooms. I did, in fact, get several screaming deals that I was unable to find on other sites. Since that time, however, the difference between what I can find here and on other sites has shrunk to the point that this service doesn’t really deliver many true ‘deals’, and I’m finding that availability is lower and prices are not, when compared to other sites. (I don’t mind the scarcity of available rooms—that sort of supports the idea of last-minute unsolds—but the pricing should be lower). This past weekend, I booked a room on HT, pre-paid for the room, then had the hotel present me with a receipt for the night when I checked out, reflecting (I guess) what they would’ve charged me had I booked directly with them...their price to me would’ve been just about 20% cheaper than I was able to get on HT. I might use HT again, but it’s lost some of its luster, making me feel like I can’t rely on the ‘good deal’ appeal anymore...I’ll have to go back to comparison shopping between several sites...buyer beware!
Make sure to read all the details
by Valwill72 on 2019/01/23 01:32
I originally booked a room through them and hadn’t realized that I booked the wrong type of room (1 bed instead of 2), they only have certain room types available. I called support within seconds of booking and said they could cancel it but couldn’t give me a refund, all they could do was offer a credit so I took it and looked elsewhere for that night. The credit was readily available when I came back to the app to book another room days later. I thought I had gone through the whole process of booking this next room but never got a confirmation and later realized it didn’t go through. I tried booking a second time and there was an error with my account and had to call customer service who said my account was flagged but he fixed it and told me to sign out of my account first. I logged out, logged back in and again received an error. I logged out again and then wasn’t able to log back in. I had to call support again who said my account was still disabled and I’d normally have to send an email but he would take care of it. I logged out again and was finally able to log back in and book my room. The whole thing was just a ton of work.
Slept in my car
by ladylovesbeatles on 2018/06/10 19:00
Well, let’s just say it was terrible - booked a room at 1pm and drove from Chicago to Indiana with a friend (should I mention she’s disabled) for a concert. We drive straight to the show and upon leaving, I logged into my APP that said “Hey Night Owl, Check Out is at 12pm.” You would think if they GAVE AWAY MY ROOM this message wouldn’t appear on my app. Well, supposedly they “emailed me.” Isn’t this APP for travelers that may not be waiting in a WiFi Spot for an email? Well, the hotel Marriott Gardens couldn’t have been more Ryder. They wouldn’t even look up the reservation or my last name. After spending hours on the phone between Hotels Tonight & the Corp Hotel - a 40 year old (me) and my disabled friend (47) spent an hour trying to sleep as the sun came up and drove 3.5 hrs to Chicago. Hotels Tonight was going to give me a $50 credit and then after I complained - they gave me $75. Ha! Days later I’m still waiting for my $225 REUND Hotels Tonight charged me for while the hotel gave away my room. Let’s just say I wouldn’t be using the credit for anything less than a $225 CREDIT. What a nightmare. Worst app ever! Used this app in NYC and it was a pain hopping from hotel to hotel anyway. I would recommend you save your time, money & precious sleep on NOT RELYING ON THIS “App.” What a joke! This company won’t last long. Try Trip Advisor or a more reputable company.
Pray an emergency doesn’t come up
by KAMMLOSANGELES on 2019/12/03 05:22
I have used Hotel Tonight around 10 times. I just booked a room and the morning of my reservation I broke my leg, was in the hospital trying to cancel this booking well before check in time. I was told by one Hotel Tonight Support agent that he tried to contact the Hotel and would follow up with me today after the Hotel Manager would be available to speak to regarding my situation. During that chat I was told I was being scheduled for surgery in 3 weeks. Yesterday I get an email from some Hotel Tonight woman I never communicated with telling me so sad, too bad. I emailed her back and still have not received a reply. I also did not receive the follow up I was promised by the Hotel Tonight Agent that gave me his word in writing that after he would contact me today with an update personally. So, if you don’t mind throwing away $100 bucks or more for a room you can’t use because of a medical emergency and customer service that not only does not follow through with your issues and only taking your money.... then this might be the right match for you. Not even a credit could initially be worked out or a refund minus a cancellation fee. The price offered on this app is no cheaper than others where they do have options if you must cancel or a unforeseen medical emergency happens.
Crooked, Immoral Company — Avoid At All Costs
by TA3579 on 2019/02/17 20:34
I booked a room with a hotel that refused to let me check in upon arrival (no evidence of my reservation, even though I was charged by hotel tonight). I tried for 5 days to rectify the situation via hotel tonight’s customer service, but they refused to refund the charge (FYI it was ~$100 — a drop in the bucket for them), and I finally had to refute the charge via my credit card company. All of a sudden, the ABSOLUTE CROOKS at hotel tonight suddenly became 10x as engaged as they’d been throughout the initial process, using lawyers to send a long document to my credit card company outlining how all sales were final based on their terms that I (regrettably) agreed to without reading the fine print. Obviously this was incredibly immoral on their part, and I probably could have had it overturned in court, but I have neither the time nor resources to fight such a large organization — regardless of how clearly crooked they were for charging me for a stay that I couldn’t complete due to an error on their part. In short, DO NOT use hotel tonight unless you are willing to take the risk of showing up to your pre-booked hotel and not being able to check in, and then being charged for it anyway. I have never in my entire life had a worse customer service experience or despised a company more.
Bad Experience
by Dara Illese on 2020/07/27 21:10
So unless you have a phone that no one else could possibly have access to do not install this. Someone used this app, a minor at that, and booked a room on. The hotel was great but the hotel tonight people were terrible. They refused to refund but instead of just saying it’s out policy, which I could live with, they said they called the hotel to ask for an exception and the hotel said no. Meanwhile, I called the hotel which denied any such contact and the hotel could not refund because it was paid through this app. Instead they have credited me not 1 but 2 nights in their establishment and apologized profusely. I intend to follow up with this because a minor cannot enter into a contract, not even for a hotel room, and has an absolute right to avoid the contract if they wish. As such, no binding contract was created when a minor completed an unauthorized transaction. It’s one thing to have a policy that is blindly followed, it’s another to boldly lie to your customer base while trying to do something you simply can’t do to begin with (I.e. hold a minor to a contract for non-essentials). The only reason it’s 2 stars instead of 1 is because it could have been worse? Maybe. I’m trying to stay positive here. I may downgrade them to 1 if I lose my zen.
Terrible
by Justice7.26.2018 on 2018/07/26 21:25
Stole money from us. How? They did not correctly communicate/set up our reservation with the hotel and stranded us until 4 am because we couldn't check in. We kept calling hotel tonight and they put us on hold for hours. We spent hours on hold trying to find out why the hotel had no record of our reservations and couldn’t let us check in and get our rooms. Hotel tonight finally got the reservation over tot the hotel at 4 am and we were then able to get our rooms. Hotel tonight (HT) still charged us for a full night stay for both rooms. Contacted them many times and HT continues to refuse to make us whole for the charge for an entire night. To date no one from HT will respond to us about this and we have no option but to escalate this via BBB and upward for fraud if we don’t get a response and a refund. Watch out for this company - they seem fine at first but when something goes wrong ie you can’t check in until 4 am in Las Vegas like us and it’s HT’s Fault, they won’t help you and will take your money and won’t give you a dime back or an apology. You also can’t get anyone on the phone that is in a leadership role and they refuse a call back option with a manager. Not worth it - they will probably be sued in the near future as I am sure I’m not the only one this has happened to.
Glitchy app decent customer service
by jojomufasa on 2018/10/07 15:35
The process seemed very simple, but after the first attempt to book a hotel for the night to come at a certain price that was advertised online the app seemed to give me a random night almost three weeks from the night I intended. Then when I called customer service they were able to cancel the reservation and leave me with credit to attempt to rebook. When I attempted to rebook through the app the price had almost tripled, but I was stuck using it because of the credit I needed to use from the false booking. So I went ahead and booked anyway because I was told the credit would be applied automatically, however when I actually booked there was NO option to apply the credit. So I assumed the credit had been applied, until I checked my online banking to find the entire price had been charged. No I was out almost 400$ on what I thought would originally be roughly 100$ Charge. The only reason I don’t give zero stars is because after another conversation with customer service the customer service was reasonable to work with and ended up refunding the initial charge instead of leaving me with credit to spend. At least that’s what they said they would do but it may take up to 5 work days to see it, and I’m still waiting to see.
Three strikes in 2 weeks with this app
by dissatisfied x 3 on 2018/06/06 01:21
The good: cheapest price on a hotel The bad: The first two times we booked through Hotel Tonight when we got to the actual hotel, they did not have any reservation for us. My wife spent 10-15 minutes on both occasions calling Hotel Tonight’s 800 number and they got it straight both times. A wasted phone call and wasted time on both occasions. The worst: The third time I used them I happened to call the actual hotel a few days prior to arriving to verify my reservation only to find out,once again, that there was no reservation for me. So ... I called Hotel Tonight’s 800 number again and Jose said he got it “fixed”. I called the hotel again two nights before the trip and they confirmed that I had a reservation, but that it was cancelled by the same company that booked it. Hotel Tonight. I went ahead and made a reservation directly with the hotel and called Hotel Tonight’s 800 number again to get a refund. After explaining my history of experiences with their company and verifying what had happened they called me back and offered me a “CREDIT” on my account with them, not a refund of my money for their mistake. Needless to say, not only would I not recommend this site, but will be filing a case with the Better Business Bureau.
H*LL NO Hotel Tonight warning
by Mndubois99 on 2018/06/01 20:42
Buyer beware is an understatement. Scam and fraud are the words to describe this app, it’s advertising, CSR and management depts. They post “whatever the property they advertise give them” they offer no credit or refund for False or fake info on their app! They point the finger at property and say it’s the property’s fault and only the property issues credits and refunds! Be sure to do your homework and call the property before paying this app any money because you won’t get it back even when they are clearly wrong (I can prove it, even though after my booking they went in and changed “updated” the wording on the property” I have pictures of how things were worded “restaurant on site open daily” “happy hour daily” not the case at all!!! We want to warn people to stay away from this app!!! They also have a $25 credit for referring a friend, that’s how it reads, no small or fine print with the “policy” friends are unable to use the credit and since my nightmare aren’t ever going to use this app. Just do your homework, the negatives here far outway any positive post given. I wouldn’t be surprised if they are posting their own positive reviews. That’s how incredibly shady this company is- Scammers, lack of customer service, false advertising!!!
If I could give 0 stars, I would
by chelle.h on 2019/01/20 06:15
I’ve used Hotel Tonight once and I will never again. The hotel that I booked through Hotel Tonight canceled my reservation and told Hotel Tonight but Hotel Tonight never contacted me. So I trekked the the hotel on New Years Eve in Sydney, Australia only to find out, I didn’t actually have a room. I was on hold with 2 different Hotel Tonight customer service reps for 40 minutes and was given different stories each time and wasn’t given a comped room anywhere else because it being New Years Eve, everything was either already booked or ridiculously expensive. Meanwhile their app still showed my hotel that evening as confirmed with instructions on check in time, etc. and the next day, the app asked me to rate how my stay was... seems shady considering that my reservation was canceled. When I emailed their customer service to ask why the app still showed the reservation, I never got an answer. Nor did they ever send an email that showed that my credit card was refunded, but luckily the refund did go through 8 days later. So stay away is my advice, there are plenty of other last-minute hotel options to book with that aren’t shady and treat their customers better.
Well done. Great Company! Great App! Great People!
by JC_Thankful on 2019/10/24 12:11
I’m certain there are great people behind everything you all do. I run communications for VC firms. And this gives me a front row seat to the best play of all time—The Entrepreneur’s Journey. My favorite part of what I do is meeting the brave visionaries who set out to create something meaningful and useful to solve people’s problems and make their life better. The energy and enthusiasm is contagious and I want everyone to succeed and feel like they’ve made a difference in people’s lives. But the hard truth is it’s hard to do. What I’ve learned, in most cases, is that the folks who accomplish this carry with them a genuine and sincere care for the people with them on their disruptive mission. That must be the case here. Of all the apps I’ve ever used, this one has been the most impactful and useful and continues to make a measurable difference in my life—from both a financial and emotional perspective. Sure, saving money is tantamount to an entrepreneur. But even more is the jolt of excitement felt when experiencing big win. And that’s the feeling I get when I open the app and start a search. When I scroll down the list of hotels, I feel like it was curated by a trusting friend who is sharing some inside baseball and has my best interests at heart. Please pass my gratitude along to the incredible people and teams that make this happen. Best, Jason Carter
Horrible Experience
by YoungPharaoh_28 on 2018/09/27 21:25
I flew to Atlanta on June 23rd, 2018. I booked an hotel through this app. When I arrived at my destination. The guy at the counter asked me for my name. I gave him my information. He confirmed that I had a reservation, but they were overbooked. I was furious. I asked the gentleman at the desk, what would he suggest that I do since it was late and I was allowed to book the hotel. He said, “ I can just cancel your reservation, and you could reach out to the hotel tonight and get reimbursed.” He suggested that I go to another hotel that was 5 minutes away. I asked him for his information and a cancellation number, so I can have proof that he cancelled the reservation. He gave me the number. I left and booked another hotel that night on my American Express which I have on my statement if they needed proof. I called hoteltonight in the morning and the guy put me on hold for 30 minutes then told me his shift was going to be over soon and someone else was going to takeover and called me back. They never called me back. My bank disputed the charged and put the money back on my card. 3 months later I see the charged again. My book told me I lost the dispute. I will never used this app again.
Great customer service..and great app...but
by BriBaby🥰 on 2019/05/24 06:16
not ALWAYS the lowest price available. Other than that, I had a problem with my trip, bc I wasn't going to be able to stay for the length of time that I booked. I sent an email to the customer service, not really expecting anything useful to happen bc emails to customer service these days normally just gets a BS reply in a couple weeks if you're lucky. I got a response within 5 mins. I assumed it was an auto response, but it was a real person addressing my problem. They got onto the issue immediately. I was credited points into my account to use in the future with no questions asked. I just used some of those points last night to add a night to an existing reservation. I wasn't paying attention and accidentally booked the additional night as a new reservation for the same day. When I noticed, I emailed again, still not expecting a quick enough response to help my current problem. Wrong again. Nearly immediate response from a real person. Booked another night for the CORRECT day this time 😅 and was credited for the accidental booking before the end of the day. So, despite the rare occasion that they are not ALWAYS the absolute lowest price, usually are though, the service is worth it. Otherwise, I would've spent $1200 on 3 nights that I couldn't attend, and $200 on an accident for not paying attention. So, if there are a few times that HT is $15-$20 more, it was worth the $1400 they saved me.
Great savings on luxury accommodations
by epicview on 2018/08/16 22:31
I love using Hotel Tonight while vacationing! Like everyone else, I always want to save money on accommodations - thinking that it you only need to go there to sleep at night. But, the saying “you get what you pay for” is especially true with hotels. The cheapest rates are often at places that you wouldn’t want to stay at. Their poor reviews are a result of problems with cleanliness, maintenance, or just the overall shabbiness of the property. With Hotel Tonight, I was able to get awesome, luxurious rooms at substantial savings. Once, I booked a high end hotel in Anaheim, near Disneyland for less then the nightly rate of a Quality / Comfort Inn. I was gawking at the glitz of the lobby and the marvelous room. Another time, while in Miami, I booked a room and ended up getting a luxurious suite just a block from the beach - with a leather pull out couch, a stove, and ... a washer and dryer???!!! At about half the usual rate!
Just WOW at how intuitive this app is
by JLOL91 on 2019/07/26 19:06
There’s something about this app that just keeps me coming back to. I don’t normally use it often, but at times when I need it, it has always done me right by literally giving me the cheapest rate available. Even down to usability and simplicity, everything is essentially just one click or two at most away from the next step. It is wonderfully designed and coded, it’s smooth and it’s, again, extremely intuitive. Now that they offer booking in advance, which previously it didn’t (that should tell you just how long I’ve an user of this app), this is almost a no brainer when it comes to booking for hotels. Yeah, you will always find that one time that some other website has a cheaper deal, but I’m loving this app for beyond just the price competitiveness. It’s user-friendly. Good job, team Hotel Tonight.
DO NOT USE HOTELS TONIGHT!!!
by this app will take your money on 2019/07/03 04:58
I had a TERRIBLE experience with this app. I never booked with this app before & was browsing for hotels on it. I thought I was just viewing potential deals, but then I received "confirmations" on the search page that I either did not book or accidentally booked (perhaps by not knowing how quickly and automatically the app would load my information from what source I do not know and book without actually confirming the deal). I had never booked a hotel with them before. I called them about 2 minutes later to explain I don't know how the app got my business card information and that I did not mean to book the hotel on a night I wouldn't even be in town for. Plus, I would have used my personal card for that, not a company card. I thought I was just searching around. They refused to issue me a refund even though I called them IMMEDIATELY about the mistake. I'm disputing the charge with my credit card company. This should be considered theft/fraud. I will NEVER use this app again! I deleted it immediately. Stick with Expedia where the customer service reps will make it right.
Fraudulent Business Model - Bad Faith Policies
by Sdp008500 on 2018/06/23 00:04
I used Hotel Tonight to book a hotel room 6+ weeks ahead of a planned trip. Due to a family emergency I needed to cancel the trip two and a half weeks ahead of the scheduled stay. I called the hotel directly and they were very understanding and said that they could cancel the reservation with no penalty without issue, they just needed a call from Hotel Tonight because they booked the room on my behalf. After some back and forth I convinced Hotel Tonight to call the hotel and request a cancellation which they did (the hotel of course obliged without issue) but Hotel Tonight has refused to refund my money, instead holding it for “up to one year in the form of a Hotel Tonight credit”. Their proposed solution is unacceptable and I will be following up further but buyer beware. They are adequate for last minute bookings but for anything that is further out than 24 hours, I would highly recommend a company with more common-sense customer service policies such as Expedia, Travelocity, or Orbitz. It’s a shame, they’ve lost a 2+ year customer based on shortsighted and unnecessarily restrictive policies.
Liars and scammers!
by Rockdrigo12 on 2019/10/14 05:32
I made a reservation for a room for a Saturday night on a Friday evening. I woke up with an email survey asking about my stay at the hotel the was when I knew something was wrong. I called both the hotel and customer service of this app. to see if I can get the day switched because the date was booked for the wrong day. The confirmation I got was not for Friday it was for Saturday. Hotels tonight said they had to call the hotel to see if they were willing to change my reservation BUT the hotel said that Hotels tonight had to be the one who changed the reservation as my booking was made thru the app. The hotel was kind enough to give me a discounted rate for my stay but I lost out on $132 that HT refused to change my date. I didn’t want a refund I wanted to change my date to the correct date which was an error on their part. In the end they offered me a credit of $25 and asked me to be more careful when making a booking. This is unacceptable customer service. I will never book thru this app again. They will not buy my silence with a $25 credit. I will tell anybody and everybody not to use this app.
Not the people you could trust if you ever experience a problem at your stay.
by Zorroeyes on 2018/07/08 20:49
I had been using the Hotel Tonight app for years and so far all seemed good to me for the convenience and ease. But my most recent booking turned out some issues. I booked for two nights at the Monte Carlo in Brampton ON, and sleep was impossible due to people yelling and fighting, hitting the walls and also fighting in the hallway. This went on all night and morning. The hotel manager tried accommodating my complaint but I want a refund at this point. Called Hotel Tonight and spoke to Oscar and he was not helpful. Horrible experience in a foreign country and the people who you are giving your business to basically do not care to help right their wrongs. I left the hotel and I’m going to pursue a full refund. I do not recommend Hotel Tonight for customer care. You are on your own should there be any problems and they have what seems to be an absolutely no refund policy no matter the circumstance. In speaking to Oscar it was made clear to me that Hotel Tonight’s customer and priority is the hotel and not the people who use their app. A backwards business model...smh!
Worst Customer Service
by k_c-d on 2020/03/20 04:54
Attempting to cancel my reservation due to Covid shut downs was an absolute nightmare. The hotel I was reserved for is completely shut down until long past my upcoming reservation. After days of sending emails to this company I finally contact the hotel my reservation was for. They couldn’t refund my reservation directly since it was a third party app and stated several other customers had called because they couldn’t get ahold of Hotel Tonight. The hotel gave me a 1800 number that I couldn’t find on any other site. I called and they refused to speak with me because the account is under my husbands name (however, reservation and credit card are under mine). My husband finally got ahold of them and they offered a PARTIAL credit. A PARTIAL credit for a hotel that cannot honor my reservation because it’s CLOSED. Are you kidding me? He had to argue with them for a long time for them to finally cancel and refund. If this company is not willing to work with its customers during this time, I will not be using their app anymore. Thanks for making this already stressful time more of a hassle.
Love this app!
by daniellelautner on 2017/10/06 14:38
I've gotta say I'm surprised at all the negative reviews. I just returned from a trip to Laguna Beach and the hotel I booked through HT was fantastic, just as pictured. I wouldn't have given the place a second thought passing by but the pics looked so good and the room in person did not disappoint. I used it exclusively last year on a solo cross country trip as well. It was a great resource because I had no real itinerary. This was a 2 month trip where I moved on average every 2-4 days. That's a lot of bookings. The listings clearly state the fees so I don't know why people are being surprised. Just make sure you look at the location on the map thoroughly and read the listings! Granted, if there are bug issues that's another story and I would agree it's out of their control in some cases, with proof I would think they should offer a credit.
Scam
by Rocky123125 on 2018/10/22 07:24
HotelTonight is a total scam. They canceled my hotel reservation literally less than 24 hours before check-in due to inventory issues. Offered me a much lower quality hotel 11 miles from out prior reservation. But when i checked online at multiple other online travel pages and even on the hotel’s site...they have a room still available, but at three times the rate I paid! Complete scam! I would use extreme caution when booking with HotelTonight. Completely unacceptable business practice for a “guaranteed” non-refundable room. I then contacted them and was given a $30 Voucher even though all hotels in the area were now $100 more. This was a complete bait and switch. While discussing this with a customer service Supervisor, I was then told to go ahead and book a new hotel and I would get a $50 credit. So I went ahead and did that and then they said “oh whoops” the credit had not gone through yet! Too bad. “You can use that on your next purchase.” There will never be another purchase! Such a shady business. I would use strong caution before ever using Hotel Tonight
Hotel Tonight, Memories Forever
by ImpressedUsers on 2017/12/07 18:55
Just over a year ago, the Hotel Tonight app was recommended to me by a friend. Since then, I’ve used it to book half a dozen hotels. Not once have I been disappointed. The hotels I’ve found through this app are more beautiful than you can imagine. The staff have always been welcoming. The rooms have been spacious and we’ve always had a great view. Recently, we booked a hotel only to discover that it was in the path of a natural disaster. Knowing the hotel stays are non-refundable, I called the help line without much hope for getting my money back. I was pleasantly surprised. The phone operators were all extremely helpful and pleasant. They assisted me quickly and were able to grant me a credit. I highly recommend this app to anyone looking to get away for the weekend. My favorite hotel app, no contest.
Misleading consumers
by ghhtie on 2019/10/06 21:00
Booked hotel in Butte MT that said Butte underneath it- it was first hotel that popped up. Come to find out it was a hotel 1 hour away from Butte. Talked to supervisor asking for refund and they refused saying the “market areas” are large in Montana. I get that, but for a large city with several hotels IN BUTTE a hotel in Dillon MT should not be listed first and say “Butte” under it!!! Also, there were a lot of subsequent hotels directly in Butte that showed up underneath it. I took screenshot and sent to them. They still refused because the hotel wouldn’t accept. This is Hotel Tonight’s fault- not the hotels. Their app’s algorithm is crap and they should have refunded me the $108 but did not honor it. They told me they say the address on the listing when you go through the checkout process which I understand- but when I see Butte under the first listing I do not expect to need to do my research to make sure it is in Butte- that is YOUR APPS ONE JOB!! and it is totally misleading to the consumer who is tired of travel and needs a bed to sleep in. I will never use Hotel Tonight again and will never recommend.
Pretty much perfect except...
by NRG702 on 2017/12/17 03:02
Been using this app for a couple of years until I got a new iPhone. I accidentally used a different email address when signing in and entered all the same information from before. After booking, I saw that I was starting over with my perks. I talked to customer support and that’s when I realized I created a new account (even though all the information down to the payment method were the same). I asked if they can combine the 2 accounts or at least the points so I don’t lose out on my “HT Perk” Level and the answer was no. I find it hard to believe that in this day and age, an app can’t move OR add/subtract points. The customer service lady even acknowledged it’s been a problem with other customers before. I don’t know...maybe have a fix for it then???
They don’t always secure your room - unreliable
by Awesomeness on 2018/09/11 17:11
I have used hotels tonight 3 times and the first two times were very smooth and a good experience. The third time I showed for a two night stay and the hotel did not have me registered. I had to scramble and book a room through a hotel chain at a Much higher rate in a city 40 miles away. It was a stressful experience and ruined the middle of my multi-city tour of the California coast. HT customer service was no help and would not assist in any way to help me find another room. All they would say was that they had given me a credit to be used on another stay booked through HT. I will never use this app again. With a one third failure rate they are extremely unreliable. Also it should be noted that HT did send me an email two days before I was to arrive but the app still showed me as booked. (But why let me purchase the room if they no rights to it?) I did not read the email they sent because it was one of about four other emails they sent regarding promotions etc. You have been warned use HT at your own risk.
great hotel / with a great staff
by cghibb on 2018/10/08 01:11
When we checked in, we were given a room with two queen beds. But we wanted a king. We called down a spoke with nice lady at the front desk. She said she would call me back if they had a room with a single bed available. Next thing you know someone in knocking on our door. It was security with the keys to our new room. I was not expecting that. Plus we discovered about thirty minutes later that we left our house keys in the old room. Spoke to the same lady at the front desk. She said they will get my keys and return them to my room. They did. Then in the morning we were accidentally woken up by hotel staff. I called once again a spoke with a manager about how we were woken up by the staff. She was already aware of my situation and was very apologetic and made things right for us. I would definitely recommend this hotel to anyone. Great place and great staff.
Good but not great
by Nuece on 2019/01/06 07:04
I have been using this app for 3.5 years. There are times that the app allows for setting of parameters, such as smoking vs non-smoking, pet friendly, parking $, etc. but most times you cannot set parameters and it is super frustrating at check in. Lately, we used this app on the go traveling across country and supplementing for camping. Each time, there were issues with room being smoking (makes us super sick), the pet fees were incorrect, or even room amount was incorrect. Each time that the issue was brought up, the hotels seemed really upset at the error and refused to be accountable for inaccurate information. This app could be improved just by making sure the information is accurate, especially when traveling with pets and finding room preferences and being able to adjust, even if it narrows the search criteria. I will be looking for a better app to help in the future as this one has become more frustrating than what it’s worth at this point.
Performs as Advertised
by Ozn90210 on 2019/08/23 18:06
I’m not a serial reviewer. But I am so pleased w/this app it deserves the moment. I have nailed some amazing deals, including staying in Tribeca in Manhattan for under $100 a night, midtown Manhattan for $115 & Austin TX $75. Sometimes it’s as much as 40/50% off sometimes 20% off. Oftentimes (not always) I find better deals on here than staying at an AirBnB last minute. I have even booked a week in advance. You do not have to book same day or the day before. The rates and deals change constantly so it’s worth pulling up the app multiple times. An extra plus is their phone customer service is first rate. You may be on hold for a long time, but the service reps are truly knowledgeable and helpful and go the extra mile for you. On two occasions they called my hotels to straighten out a problem.
No Refund for services not provided?
by tonybhawaii on 2018/12/31 05:37
Use to love this app and used it fairly often until my last reservation I made with them the hotel said they had no such deals with them... call HotelTonight and they say they’ll take care of it within an hour... they call hotel and hotel says they’ll have to wait for a manager to confirm reservation and that said manager wouldn’t be there for 3 days... cool easy fix would have been to cancel reservation and let me book another hotel room... Nope HotelTonight says no refunds and that it’s clearly stated in guides (which it is) but they took my money and I had no room...ended up using Travelocity. Fought with HotelTonight for a week and they finally offered a “credit” on their own site. Told them I wouldn’t be using them again and they said ok but the credit will just stay on my account... called Citibank the card I used to make a charge and dispute... within 2 hours of Citi contacting them the credit magically falls off my HotelTonight account and I have my money back... thanks Citi... never again HotelTonight
Outstanding customer service
by Deedee6767 on 2020/05/15 21:47
When I recently had to cancel my trip to New York due to Covid I received the BEST customer service. I was going to meet my Mom in New York and then travel around the states for 2 weeks. She was going to come in from Europe (where she’s from) and with the travel ban was not able to make it into the country. I had to cancel several flights, car rentals and hotels as this was going to be an enormous trip logistically. I had booked a hotel in New York for 5 days thru Hotel tonight and I have to say that they were THE ONLY ONES that gave me no grief with canceling and refunds. I’m am still in a nightmare with all the other parts of my trip but Hotel Tonight came thru easily and quickly. Would definitely recommend and they will be my go-to for future travel!
This company is garbage.
by MAC1983- on 2018/08/24 13:18
I book a hotel specifically because it says in the description it has Self Park. I do this because I’m traveling with a bunch of cases and it’s important for me to have the car not only secure but accessible. I get to the hotel they literally say “no we don’t have parking there’s a parking lot in the area couple blocks away”. After hours of debating with Hotel Tonight support they say that there’s nothing they can do because the hotel does offer parking. As in there’s just a parking lot in the area so it offers parking? The parking has zero association with the hotel they don’t stamp your ticket, they don’t communicate with them, they don’t offer you a discount. But somehow according to hotel tonight because there’s a parking lot within a few blocks(like there is in every major city) this hotel offers parking. All of the support people were super rude about it. Clearly one of those companies that not going to fix the problem or give you a refund they would prefer to just argue with you about technicalities.
😒
by hmusa23 on 2019/03/19 22:50
Made a reservation two weeks ago but when I called the hotel to check and make sure it was for a two bed room they had no idea who I was. So I went into the app to call customer service but you have to text them and “shockingly” when they called they found it immediately. He also told me they can put in the request for a two bed room for me but after talking to the lady at the hotel he changed his toon saying they can’t make any guarantees and that’s why the rooms are so cheap. Apparently they don’t have any double beds available on the weekend but I can discuss it with the hotel when I get there. I’m personally never using this app again and would cancel if it wasn’t non refundable but if you do book with them just call the hotel and make sure your reservation is actually in before showing up. Also it made me pay using Apple Pay and charged my debit card when I selected my credit card- this might have been human error on my part but figured I’d mention it incase it wasn’t 🤷🏽‍♀️
Price jumps
by TracyAmo81 on 2017/10/23 21:39
Have booked a ton through this app and thought it was great until recently. I noticed that when I start looking at hotels in advance then go back into book the prices jumps up 30 dollars. Not sure if the technology tracks which hotels you are viewing and then price jumps you when ready to book. This last time I booked at the higher price again and when I went back into the app to look at the note again the prices had then returned to the 30 dollar cheaper rate. I called HT and talked a super rude agent named Paulo that claimed he was a manager but was the agent that answered the call? I asked if he would credit me the 30 dollars since the price went back down after I booked. He refused and wouldn't do anything to rectify the situation. I have spent thousands of dollars on this app and now they are going to lose a big customer over 30 bucks and bad service. I may look at the hotels on the app but will always book direct now. All the hotels have price guarantees that will Match or best HT prices.
Be carefull
by Stephan Lepage on 2019/08/20 04:42
This is a nightmare and customer services are so rude, 45 min on hold a Monday Night. If you ask for a supervisor, I hope that it will not be Jesus, he is so condescending, he did not apologies that we waited 45 min in a lobby because a problem caused by the app. And if you want to change a name in a reservation, the app says call the hotel and the hotel says call hotel tonight app. But there’s no phone number for Hotel Tonight on the app. The hotel gave it to me, and the supervisor hung up on me when I was mad after his comments on the waiting time, « that’s because we are busy tonight, nothing terrible 45 min » that’s cool as an answer to a client. I lost more than 1:30 hour on this matter and it’s 12:39 am right now. BRAVO Hôtel Tonight - you should be reminded that without client, there’s no Hotel Tonight App. There’s so many other apps available for the same service but with a good services. Apple should not support a company who doesn’t care about client, at least with a minimum - terrible and you should be ashamed as a company
Philadelphia Renaissance
by lainey from Lewistown on 2018/12/31 04:04
We stayed here 2 times within a week and it was not the greatest experience. The first night the cooling system was completely off , and the room was soooo hot , smoke billowing from the room beside us that I had to call about . The next week , we returned from a trip to the Caribbean, didn’t get into the room until 3 am and the floor was soaked and ceiling was dripping water ... not what I expected from Hotels tonight .. but Hotels tonight use to be what it is named for ... Hotels tonight .. one night .. now it is a free for all In rooms ... getting ready to switch to something else ... so disappointed.. 2 weeks ago we stayed at a hotel in Hershey and there was dog hair all through the bed ... apparently you lost the quality of what we thought Hotels tonight was all about ...
Best Hotel App Available!
by Russofactor on 2018/10/14 18:16
This app is hands down. Without question, without hesitation, without any doubt whatsoever, the absolute best Hotel Booking App on the market! First off the app itself is great, very few glitches ever, easy to use, easy to book, excellent features if booking for yourself or others. The staff is incredible, kind, helpful, fun and truly compassionate and dedicated to making guests stays absolutely perfect. In all the years I’ve been with Hotel Tonight, I’ve been consistently treated with respect, kindness, and great customer service. The hotel selections are outstanding and the pricing is always inexpensive and never unreasonable. These people are terrific and I just can’t say enough good stuff about them. It’s a no brainer if you ask me, Hotel Tonight is the only app I use.
Terrible experience
by ksaw71 on 2019/09/23 16:19
Booked room thru app about an hour out as I was driving. In all fairness, my three previous bookings went as planned however this one did not. Showed up exhausted, presented my booking and they had no record of it. The hotel also said they have been sold out since 5:00 PM. I booked around 8:00 PM. The hotel clerk stated this is quite frequently the experience and that I should always call the hotel directly to check availability and then book thru the HT app. I checked my bank and Hotel Tonight had immediately charged my card for this “phantom” booking. After calling customer service, they made me feel like they were doing me a favor by refunding my money. Also, the money that took them 30 seconds to take will take 5-7 business days to refund. No additional apology or concern that I had to get back in the car exhausted and drive another 30 mins to another hotel. Just a complete joke all around and absolutely no business being in the service business.
Cannot delete payment info
by dtv now customer on 2018/11/14 03:43
I like the discount and hotel choices provided by HT. Very good deals. It’s great until you need customer service. I’ve used this app for 2 yrs and the only time I needed customer service it was a disaster. This app doesn’t give an option in iOS to remove a previously saved credit card on your account. O called customer service and got no help and was hung up on. I should have the ability to delete a card to avoid accidentally charging the wrong one if I have saved more than 1 card on my account. You guys need to add that feature for iOS and also train your customer service reps to call customers back because they ask for a “callback number in case we get disconnected “ but they don’t call back.
Excellent just don’t like that there’s no 1-800 number at the ready!
by EricaJEvents on 2018/06/13 23:50
I had to use the live chat to get through to someone and they gave me the same info I already read felt like they were automated. Wanted to talk to a live person about using my $118 credit they said the particular hotel I was trying to book doesn’t let you use the credit and then when I asked to find a hotel in the area that will let me use the credit was told there was no way of finding that out. Also I had a $25 off coupon for signing up but was told that hotel wouldn’t let me use the coupon. So app promises discounts they really have not control of. It said $25 off my FIRST booking. The app should’ve made sure that was applied regardless. So being that my “first” booking wasn’t with a hotel that allowed the discount now I won’t be able to use on my “second” booking.
Forced double book
by Kwitchtx on 2020/07/14 18:10
Quick warning on Hotel Tonight booking glitch. I booked a room on Saturday 7/11. After booking was complete, it popped my immediately back to the booking site as if it didn’t go through. I proceeded to book. I found out (after the fact) that I booked 2 rooms, same night, same name. I reached out to customer service and they gave me a credit for the second room, but still charged my card for the full amount of the unnecessary room that was never checked into. They did not refund the second night. This all feels like an intentional effort to have customers book the same room twice. Because they were literally booked within 5 seconds of each other, it was clearly a mistake. I was disappointed that they would keep the $$ and not give a refund, and I want to warn others that their booking is not seamless and it appears they want you to double book a room.
Waste
by wristen4 on 2019/12/05 19:59
Hotel tonight makes you believe that you are a part A membership. The prices for a level 6 are the same “perkS” LITERALLY ANYONE ELSE CAN HAVE. Anyone who has NEVER used this company to book before can book for the fist time with the very same “perks” what is the point of this app if I can google a great deal and use any other app for my reservations? I mean really???? At the Comfort Suites I was told that hotelTonight is always giving them issues. This after I tried to check in only to be told that hoteltonights “credit card” they used for MY reservation was not going through?????????? So u called the number for customer service only to be laughed at after telling the jerk on the phone that I was waiting with my kid outside in the cold. I was very upset and he ridiculed me so I spoke with a “manager” and got NOTHING NOT EVEN AN APOLOGY! I am debating ever using your app again! I will pass all of this Info along to my social media following! THANK YOU FOR NOT CARING HOTELTONIGHT!!! My kids thank you!🙄 Happy holidays!
Rating Trends
76,84,90,88,145,164,141,90,123,124,142,183,193,181,135,104,126,136,199,183,144,106,123,124,147,187,235,185,159,165,185,204,229,276,242,152,195,231,188,243,276,242,185,196,180,234,252,307,259,204,215,216,227,304,265,219,200,197,205,226,286,296,284,209,213,226,202,270,322,264,219,177,0,442,274,336,330,153,205,235,0,565,347,327,225,197,217,268,321,341
All Versions
5.0
445,504 total
 5
403,640
 4
30,561
 3
5,531
 2
1,421
 1
4,351
Current Version (20.7.0)
5.0
356,008 total
 5
325,074
 4
23,185
 3
4,069
 2
910
 1
2,770
Version History
More...