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App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app + earn MORE Orbitz rewards one flights and hotels. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 5% on hotels and 1% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Sort results by deals, price, or reviews. - Securely store your payment details for faster, easier, and safe bookings. Apple Pay available! FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles. - & more activities unique to your destination! MY TRIPS - Share your travel plans with friends and family via Orbitz' itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz offers a simple, secure booking process, and 24x7 customer support. Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by 9/30/2018, for 1 or more nights for travel by 12/31/2018. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to two redemptions of this promotion code and up to a maximum savings of $150 per booking. After those two bookings, this promo code will not be able to be used again, even if one or more of those bookings is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Satisfaction
by RAY CASTRO on 2018/12/09 06:13
I been using Orbitz for years good service
Where’s the grid?!
by Sillygamer on 2018/12/08 23:18
This website was much more efficient when the grid of +/- 3 days was available. To have to check every day separately is time consuming, inefficient and laborious. Please bring back the grid!
Awesome
by Drn1989 on 2018/12/08 22:06
Ive booked all my vacations here, always the beat deals!
The Best and Only Review I have Ever Given
by tpkthree on 2018/12/08 13:01
Apart from being intuitive and comprehensive — table stakes for any app i would want to use — the surprise $660 refund I received has made this app the best I’ve ever used! Thank you, Orbitz!
No multi-city flight search
by bleurrrrrggg on 2018/12/08 05:42
No multi-city flight search
❤️
by Dr. TravelBae on 2018/12/08 04:47
Loving this app!
Love the app
by Long time angry bird player on 2018/12/08 04:40
Orbitz is my first choice every time! Intuitive UX, good selections, and great prices!
Recent call
by sammy978 on 2018/12/08 04:38
The customer service agent was absolutely incredible. She helped me so much that from now on I will book all my future travel with Orbitz
Review
by Hbygtrdnjnuhgbu on 2018/12/08 04:20
Make it where we can search anywhere around the world so we can check out prices if we haven’t decided where we want to go
Always Something in return
by Roebling320 on 2018/12/07 17:53
Unlike hotels.com where it expires after a year , your 10th rental witch should be free, this orbits app will give you something off, almost every time, plus orbit bucks for your next travel , you not obligated to build up & then loose it,
Muy buen servicio
by danny2031 on 2018/12/07 13:18
Es una compañía muy eficiente y da muy buenos resultados los precios q me ha brindado Todos mis pasajes y estadías las compro con ustedes por los buenos precios q nos brinda Gracias por tan buen servicio
Hard to log in
by Tryjey on 2018/12/05 02:40
I signed up on a desktop and logged in with Facebook. When I downloaded to my phone I can’t log in.
Orbitz
by jlr1129 on 2018/12/04 23:58
Always have had good experiences with Orbitz tried other websites but always come back!
Awful experience - couldn’t able to select 0
by Sowjanya S on 2018/12/03 04:03
I had an awful experience with Orbitz. I made a booking and tried to cancel it with in 5 minutes. Orbitz support it’s non refundable. So I planned to stay in the same motel which gave me bug bites all over my hands. I asked orbitz to refund my booking cost as they are the reason for my current situation. They softly rejected saying it was processed through billing with hotel the moment u booked so we were not able to cancel the booking and we will make sure your next trip is good. I don’t want to suggest Orbitz to anyone as they are not bothered about customers and their experience.
customer service so wierd
by pnguyen001 on 2018/11/29 12:18
bad
Price scam
by everynicknameitryistaken? on 2018/11/28 20:14
Prices go up as soon as you start shopping.
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
Fix the dates
by Candygirk on 2018/11/25 05:00
Orbitz, please fix the date bug in your system! I’m trying to book an all-Inclusive hotel and flight. When I book it, the hotel starts the day after I arrive at the airport. Where am I supposed to stay the day I arrive at the airport? Please fix! For example, if I book a package for Cancun Nov 1- Nov 7, the flight lands at Nov 1, but the hotel doesn’t start until Nov 2. WTH is that? Please fix!
Best friend on my cross country trip
by Scmeebee on 2018/11/24 15:25
I’ve used the Orbitz app for two cross country trips and it’s been convenient and given me good rewards. I keep it on my phone all the time.
Unsolicited notifications despite turning them off in settings
by jkirk1626 on 2018/11/23 22:01
It's notable possible to adjust notifications or Orbitz hides the controls to discourage it.
Package option
by dickhaut12 on 2018/11/22 01:06
The package option should let me choose if I want flight/car or flight/hotel or hotel/car and not make me choose hotel..make it just like your website and I’ll change my 3 stars to 5 stars !
First class ticket
by LELELELEELELEL on 2018/11/15 04:03
Very hard to find completely itinerary after booked and paid! Hard to get download to calendar. Terrible booking process LELELE
Favorite
by Vijel on 2018/11/12 20:00
Wish I had an option to save or select some favorites I reviewed so I dont have to go through them again
App
by w/s09 on 2018/11/09 14:56
Cancel my orbit account
Missing multi-city search
by kievchicago on 2018/11/08 02:38
Application is not bad but missing MULTI-CITY search engine
Love orbitz
by rondasue123 on 2018/11/07 15:33
Love it!! Great way to keep your entire vacation in one spot! Reminders are fabulous I really love Orbitz! Made it to platinum now even more perks!!!
Useful for some trips
by ams445 on 2018/11/04 20:44
Frustratingly the app doesn’t have the option of booking multiple destinations which the website has.
it's very good but it's not complete
by victor409 on 2018/11/04 04:03
it needs a apple watch app
Never Get My TSA Pre.
by Jaginkc on 2018/10/28 20:44
I’ve called in several times and give several different stories. All thru Orbitz. Fact is every time I go thru the App I never get my pre added to my trip. Go thru other Apps and always. Go direct to the airline I get it. Never the App. Done with it....
Don't believe "free cancelation"
by 321lorenzo on 2018/10/24 09:50
Flights with a leg from 2 separate airlines still advertise "free cancellation within 24 hours." Except as soon as you book, that lovely notice disappears and sure enough there is a cancellation fee. Free does mean free except a cancellation fee. Just tell the truth to your customers, Orbitz. This must be the contribution of Expedia because Orbitz used to be straightforward and honest.
Great app/customer service
by magicalmad on 2018/10/21 17:01
I’ve been using this app a ton for my recent travels and it is so helpful! Always finds the best deals and makes it super easy to book. Also their customer service representatives are great too. They’ll go above and beyond to help you get what you need!
Flexible search
by 021580 on 2018/10/20 03:59
I miss the flexible search dates that Orbitz offers on different apps. This app is very limited in what it offers for search capabilities.
I love orbitz
by Edixonn on 2018/10/20 03:01
But dealing with affirm could definitely be a hassle and makes you want to pay all at once!
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Orbitz Has Been Good to Me
by Usually Content on 2018/10/11 09:03
I have had great experience with Orbitz. On a recent trip from US to UK, they consistently had better prices on what I was booking. This was a surprise to me, as this site is not my normal “go-to”, and I don’t have a lot of experience with them I was pleasantly surprised when I found out they gave me Orbucks to use on future bookings. Very nice! I don’t know if I’m ready to say that I will always use them, but they will definitely be on the top of my list of “go-to’s” now. As far as customer service, I had an issue with my airline cancelling a flight. I randomly checked on it a few weeks before I left and found that my airline had cancelled one of my flights. I called Orbitz and they were extremely helpful in getting me on an alternative flight. I, quite honestly, was shocked, as I expected to have to deal with it myself with no support, which has been my typical experience with other travel sites. The gentleman with whom I spoke was extremely courteous and helpful, and kept me up to date regarding the progress of his conversation with the airline; (which even involved a language barrier.) Thank you, Orbitz.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Could your app be any worse??
by Lane-go on 2018/10/10 00:54
Terrible experience every single time I use it
MS A
by Mzmaserati30 on 2018/10/08 23:00
I’ve had my share fair of issues with orbitz but i must say they are amazing i had and issue with my reservations Orbitz made sure they did everything in their power to help me I had a wonderful time at the hotel they upgraded to at first I thought I was gonna have a horrible birthday weekend but it turned out to be one of the best trips I ever had
Really appreciated
by IvyLanW on 2018/10/08 21:06
This summer I had some issues about my flight ticket. I really get a lot of support from Orbitz! Though I lost some of my benefit because of misunderstanding, but everyone of your team is very patient and considering! Thanks!
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
horrible
by Ambrosonwill on 2018/10/05 11:46
took me 30 mins to book a hotel when hotels.com only took 5 mins. The app is still trying to load...
Cancellation and Customer Service Issues
by AKA Allan on 2018/10/04 23:22
I would like to start of saying that I've been using Orbitz for many years and I am a Platinum VIP customer. I have more than 2.5 million miles on travels and I normally stay 50 nights a year in Hotels. I had 2 issues the last month with cancellations. Itinerary: 7381830251094 This was a trip to Austin. I booked it with 3 weeks advance, and than less than 12 hours later I had to cancel because of a personal issue. I contacted Orbitz, they say they couldn't cancel because of the Hotel cancellation policy. I contacted the Hotel through Orbitz messaging system and they said this had nothing to do with them, and they would be OK cancelling since on that same weekend, they were very busy with Austin City Limits Festival and could easily fill the rooms. Itinerary: 7383482111623 I was searching for many days stay from Feb 2-8. For some reason or mistake I booked the Nov. 2-8. I cancelled the booking in less than 5 minutes. Again, less than 5 minutes from the time I booked. I was charged for the cancellation close to $800.00 I contacted the Hotel directly and they said that they don't receive anything from Orbitz, that it is Orbitz policy to charge the cancellation, not the Hotel. In the 2 cases, Orbitz that was supposed to be the Travel Agency to facilitate my booking, was actually the villain who charged me $1,500 for cancellation fees.
🙄
by biljanka on 2018/10/02 21:46
Not easy to navigate. Confusing. Have to call customer service.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Hotel stay
by alshoned on 2018/09/30 19:59
Easy to choose a good place to stay.
Orbits
by im dun on 2018/09/28 03:53
I’ve never had a problem! I’ve always got the best deal. I’ve tried all the rest... orbits always gives me the best package deal I can find!
Total Garbage
by kmartin696 on 2018/09/27 07:34
The app is total garbage, literally cannot get anything to work. Phone support also garbage.
Scam airline 24 free cancellation
by Magdalena Madero on 2018/09/23 16:46
I also was robbed for extra ticket I have been charged for a did not want at the time of booking online this is unnecessary charge to my debit card and need to seek legal help about all there wrong doing with online booking
Found my hotel room!
by Yean Lin on 2018/09/22 09:13
Very resourceful! I spent a week trying to look for a hotel room by airbnb and many other websites. This app finally helped me found one! But too bad. Not available in Asia.
Boo
by Mrs Garrison on 2018/09/17 05:19
App dropped price at 12:00 only to kick me out and raise the price more than it was at 11:59...NOT FAIR!!!
Convenient and Reliable
by mokxa on 2018/09/16 12:33
Thank you, Orbitz. Making vacations simple and easy.
The best!
by Moemoa on 2018/09/13 13:50
The quickest, easiest way to check flight cost
Very happy
by el chapo solana beach on 2018/09/11 03:05
Works very well and has never let me down
1st time to use Orbitz
by A Mad Voter on 2018/09/08 16:00
I found it very easy to use and costs were very reasonable.
Missing app in Wallet
by Ahytdcgt vfg on 2018/09/07 17:51
My Hotels.com app sends my hotel reservations to my Wallet so I don’t need to open the app if I need to check some details; it’s much faster and convenient. It would be great if I could do the same with Orbitz.
Dishonesty
by EllyMejia18 on 2018/09/06 19:19
I am very disappointed Orbiz will not help client on anyway and all they do is charge and collect their money. They are very dishonest and what they offer is not real I will never recommended to anyone. I am closing my account with this company.
Don’t BUY FROM ORBITZ
by Bobannie08 on 2018/09/04 16:23
I bought a ticket for my Mom and bought the insurance for a refund and they will not refund my money even though Delta airlines has postponed flights due to hurricane Gordon!!! They’re foreign representatives and they do not want to help you at all! I asked to speak to a representative and literally was on hold for 30 mins! Absolutely ridiculous!!! DO NOT WAISE YOUR MONEY HERE!!!!!!
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Bye bye orbitz
by notanorbitzfan on 2018/09/01 17:34
Rented a car and the hertz was closed when I got there, thank you orbitz, enjoy the 1 star rating and know I will b deleting this app after said review
It's the little things...
by 747Surf on 2018/08/31 21:26
The little bit of money you save is not worth being treated like a third class citizen at the hotel you book thru this site. Amenities that are clearly listed as "included" are not always included according to the fine print as read by Olivia (Orbitz Customer Care Team otherwise known as No-Care Team). She didn't really even try to address the real issue of customer service but more concerned about reading fine print. Basically was saying better luck next time. Cool - guess maybe I'll have better luck booking elsewhere. Bottom line: book by other means🙂 and avoid the aggravation of a none caring company.
App currently crashes
by 07smiles on 2018/08/31 03:46
The app is currently not working.
Love Orbitz!!
by JayEsRo on 2018/08/27 23:43
Orbitz is my go to when traveling which is every month! Their customer service is phenomenal. Always willing to help and resolve issues. Every person I have spoke to over the past 6 Months has been wonderful. I also enjoy being a platinum member.
Ap inadequate
by Osseodoc on 2018/08/24 16:55
Very weak ap Minimal functionality
App slams me with ads via push notifications
by y-c-c on 2018/08/23 20:59
Any app that tries to use notifications to spam me with ads get a low rating. Notifications are for communicating with their use something is up and requires attention, not for ads.
You can take a reservation (and money), You just can’t hold it
by FallsWarrior on 2018/08/23 01:48
Orbitz took my reservation for a double at the Marriott Waterside in Norfolk. When I showed up 20 minutes later, my room had been given away. I was given a dirty, mildewed “hospitality” suite that had no beds, just a pullout and a horrible Murphy bed. The room, especially the bathroom, was filthy. And Orbitz refuses to refund my money. Disaster, disappointment and completely awful experience. Orbitz cannot be trusted.
Cabo or bust
by coachtd on 2018/08/21 16:40
I’m no computer genius. I used my iPhone to book on Orbitz. I went slow, making sure I got the best flights/price. After I corrected a few minor errors, All was good. It took about 20 minutes. I was even able to pick seats and get the flight insurance. I feel good about the transaction. Thanks Orbitz.
Weekly User
by DieselRVrentals on 2018/08/19 23:44
I haven’t really had many issues. App works fairly smooth and the employees are as helpful as they can be. I’ve been a loyal user for about 15 years.
Easy and quick
by CC 184 on 2018/08/19 22:27
Easy and quick if you know what you want! I searched online with a big screen then used app to book.
Never had an issue. Been using Orbitz for 8+ yrs
by IC Chive on on 2018/08/14 13:52
Always reliable app. No issues. Orbitz bucks back r great. Use for buisness and usually book a couple hrs before arrival. Highly recommend
Change currency?
by jingai on 2018/08/13 08:46
How??? Should take two taps.
Booking fee scam
by bryanmeyer on 2018/08/13 03:53
They charge non refundable booking fees for reservations (flights, hotels, etc). So even though you are able to cancel the reservation, the booking fees are never refunded. Instead, if you book directly with the hotel or airline then you can cancel the reservation and avoid any booking fees. Complete scam since other services are able to make money off the reservation without additional booking fees which means they are making more money than just the booking fees. Avoid Orbitz like the plague. Unless you like getting ripped off.
Highly recommend!
by LucySalome on 2018/08/12 18:52
Great app. Does everything I need it to do and does it quickly and efficiently. Thanks!
Done with Orbitz
by rdablue on 2018/08/12 09:49
I booked a trip to Laughlin for a getaway. Great rate, but I needed to change the length of my start from 3 nights to two (removing a Saturday night stay, which is always a higher rate). Rather than “change” my itinerary, they started from scratch with new rates, higher rates! Was that my free change or free cancellation? I canceled the whole thing and went with a nicer hotel with an even better rate. Unbelievable. I won’t be using Orbitz again.
Good location
by timekill1 on 2018/08/11 21:32
Convenient location Front desk service was pleasant Breakfast was convenient and moderate options. Clean. Bathroom plumbing old. Shower head was leaky. Shower tub was leaking out on the floor. Wood floor is creaky and warped. Neither the hotel or the orbitz did not tell us in advance about ‘city tax’ per head per day-6 €.
Better hope u don’t have an issue
by Pdxglide on 2018/08/11 18:15
Cause if you only speak English you’ll be trying to interpret someone from the Philippines and have no authority to fix anything. I’ll never use orbitz again no matter what. And highly recommend everyone to not use them cause u will get screwed
Good and Effective.
by kike4550 on 2018/08/11 03:30
Good and Effective.
If reviews of accommodations were allowed sinner it would be better.
by Virgadean on 2018/08/09 02:34
If reviews of accommodations were allowed sooner than later it would be better. The hotel is horrible!
Platinum member error
by mikehongpark on 2018/08/08 13:47
Orbitz made me a platinum member, so I tried to take advantage of the status by checking in bag assuming I will get a refund. However, after getting all of the information for getting a bag check refund, I am no longer a platinum member in the same calendar year.
Perfect!!!
by bobbi butcher on 2018/08/07 00:32
I use it all the time! It's perfect. Never have I ever had a problem ❤️
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Retarded App
by poiujgfxvgh on 2018/08/02 05:51
You would guess that all your trips would be saved. No it does not. Who ever designed it is more retarded than our president. The reason I rated this 5 stars is that if you give 1 Star it will ask you for nickname and any name you choose it will say name already taken. Be carful with all these app and social media.
Removed ApplePay
by Sun369 on 2018/08/02 04:41
Why oh why would you remove the ApplePay option? It’s one of the more attractive reasons that I utilized this app version Booking.com because I didn’t need to stop to physically type in payment information—with ApplePay I could just use my thumbprint! But now, the option is gone! Shame on you Orbitz!! 😡
La ASEGURANZA ES UN FRAUDE!!
by Shweg3hunnabangbang on 2018/07/31 04:30
COMPRAS ASEGURANZA x cualquier contratiempo q tengas y cuando llamé para hacerla válida (solo quería cambiar de horario), me dijeron q solo era válida x razones médicas y con comprobante... entonces porque comprarla,si aún sin ella t hacen reembolso x razones médicas comprobables??? además nunca me mandaron notificacion de mi vuelo de regreso, y cuando llamé para preguntar x él, dijeron q no aparecía??? tuvieron q hacerla en ese momento, muy poca seriedad, última vez q hago trato con ésta compañía!
Stay
by MissBrie2019 on 2018/07/29 14:48
The hotel it’s self is in a great location! Rooms were clean and perfect for accommodating the amount of people requested. HOWEVER!!! The elevator service is HORRIBLE!!!! You will wait at least 20 mins for the elevator! At check out time we waited almost an hour for the elevator.
I love it!
by Ralu Dabija on 2018/07/27 18:37
Orbitz is very convenient and efficient.. always find great deals and makes traveling a breeze!
Need an update
by Handsome_haitian on 2018/07/27 12:45
The app is very good and useful but it should allow the same booming features as when you go on orbitz.com here you can book flights and hotels it’s easier to book flights and a car online
[Orbitz] is a great place to start and put ideas together.
by WalworthTrucking on 2018/07/27 03:44
Would be nice if the Multi City feature could be accessed through the app, as I am a frequent cruiser. Also, it would be great if there were package options on a one way ticket...again...frequent cruiser here. Would love to be able to pair a deal out of San Diego on a One way before embarking on a PC cruise. (Not all cruises are round trip, you know. 😇) Other than that, I’ve been pretty happy with the app and it’s functionality.
Deceiving
by Odc23 on 2018/07/26 16:25
The price match and trip protection options are already checked without you making that selection and poorly displayed on the app. You find out you paid for something you didn’t chose and after a minute after I booked I tried to get those charges off but no way! Last time I’m using Orbitz.
Great
by trtrtetr on 2018/07/24 19:46
A++++
Great site if nothing goes wrong - then horrible
by SkookumDon on 2018/07/22 21:57
I’ve made 20+ bookings through Orbitz. If nothing goes wrong, it is a great bargain, but if something goes wrong, or a change needs to be made, prepare for the worst. For example, I had to change the first leg of a flight, but when I went to check in for the the return flight, I was told the reservation had been cancelled because I had “missed” the first leg. They wouldn’t do anything and it cost me over $1000 extra to get back home.
Cd d s
by PurplePokadotsPants on 2018/07/22 13:27
F Rtgbg
Scam
by Benningtond on 2018/07/22 12:56
Orbitz acts like they give you 5% back for ordering in the app but the apps prices are always higher (usually more that the 5% they offer) so they make even more money off of you.
App only good for one passenger
by Mama33bobs on 2018/07/22 11:25
We made a group purchase online. Only the adult with the “email that was used to book” was allowed to see the itinerary info. The rest of us had to use other apps.
Grea app
by Cloudy21s on 2018/07/18 13:40
Great app the only thing is when receiving coupon on email it doesn't let me use it when trying to reserve. But good prices if get early ...
Don’t use these guys you will be sorry
by Kenwhip on 2018/07/17 23:06
This has got to be one of the worst companies I have ever dealt with they booked two rooms for me and there were no rooms available at took over two months to get a refund dozens of phone calls if you can find Orbitz one 800 number it’s almost impossible to find and dozens of emails this company should be put out of business and when you finally get customer service you can hardly understand a person talking on the other end
Cancelation process
by Curt07 on 2018/07/17 19:04
Doesn’t exist. Very poor experience.
Great app.
by Jay-Max on 2018/07/17 03:11
Was happy With the app itself, just disappointed that the price is the motels were charging, but again this is California during the summer.
Crap service
by razor21983 on 2018/07/16 02:00
Their flight times change constantly after booking. Then if it changes but won’t work for you they basically tell you it is what it is or they’ll refund your money in 4-6 weeks pretty much screwing you trying to find another flight with someone else. I will not use again.
Orbitz Has Been Good to Me
by Usually Content on 2018/10/11 09:03
I have had great experience with Orbitz. On a recent trip from US to UK, they consistently had better prices on what I was booking. This was a surprise to me, as this site is not my normal “go-to”, and I don’t have a lot of experience with them I was pleasantly surprised when I found out they gave me Orbucks to use on future bookings. Very nice! I don’t know if I’m ready to say that I will always use them, but they will definitely be on the top of my list of “go-to’s” now. As far as customer service, I had an issue with my airline cancelling a flight. I randomly checked on it a few weeks before I left and found that my airline had cancelled one of my flights. I called Orbitz and they were extremely helpful in getting me on an alternative flight. I, quite honestly, was shocked, as I expected to have to deal with it myself with no support, which has been my typical experience with other travel sites. The gentleman with whom I spoke was extremely courteous and helpful, and kept me up to date regarding the progress of his conversation with the airline; (which even involved a language barrier.) Thank you, Orbitz.
Free 24 hour cancellation scam!
by not happy with orbitz on 2018/07/14 03:09
I booked a round trip flight. Well within the free 24 hour cancelation, I cancelled my booking. Well I thought I did! On the website it only cancels one leg of the round trip. Lucky I checked, so I tried to cancel the return online and it would not let me cancel at that time and to call customer service. I called and I got someone I could hardly hear due to bad connection and heavy accent. They called me back, canceled my booking and sent an email with the cancelation. I called days later for an unrelated issue and they said the return was still open and could get no refund but a voucher with penalty! After a review/ investigation they said I still owe! They even had a record of my call to cancel but had no notes! Well eventually I spoke to another supervisor who saw they made a mistake and someone added flight insurance that I didnt book! . Moral of the story, Orbitz makes it appear you cancel the “roundtrip booking” you only cancel one leg! Also when you cancel they are supposed to refund the booking fee and they dont. Also check statement on your bank card for any of their add ons they dont refund! Very deceiving business practices!!!
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
I use this app all the time
by I_luv_2_trvl on 2018/05/17 14:37
I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
Outstanding customer service
by Papas44mah on 2018/03/21 21:15
We have booked many trips through Orbitz over the years, last year we were traveling to Rome. We had many hotels booked, non- refundable. In October my wife was diagnosed with cancer. I called Orbitz and and explained. While I was on hold with them they called each hotel, kept me updated entire time, and got all our money back, every cent. We will never use another travel site. Outstanding Customer Service Thank You
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
It's the little things...
by 747Surf on 2018/08/31 21:26
The little bit of money you save is not worth being treated like a third class citizen at the hotel you book thru this site. Amenities that are clearly listed as "included" are not always included according to the fine print as read by Olivia (Orbitz Customer Care Team otherwise known as No-Care Team). She didn't really even try to address the real issue of customer service but more concerned about reading fine print. Basically was saying better luck next time. Cool - guess maybe I'll have better luck booking elsewhere. Bottom line: book by other means🙂 and avoid the aggravation of a none caring company.
Always my #1 choice for travel
by Peachy1209 on 2018/01/12 15:30
Orbitz has the best rewards hands down. Wherever you travel, you earn Orbucks which can be used towards your next trip. Orbitz more times than not offers coupon codes throughout the year. Which in my opinion sets them apart from Expedia or Travelocity. VIP hotels offer an amenity like a free upgrade or complimentary breakfast- which I have experienced at several hotels. (A very pleasant plus!)
[Orbitz] is a great place to start and put ideas together.
by WalworthTrucking on 2018/07/27 03:44
Would be nice if the Multi City feature could be accessed through the app, as I am a frequent cruiser. Also, it would be great if there were package options on a one way ticket...again...frequent cruiser here. Would love to be able to pair a deal out of San Diego on a One way before embarking on a PC cruise. (Not all cruises are round trip, you know. 😇) Other than that, I’ve been pretty happy with the app and it’s functionality.
Awful experience - couldn’t able to select 0
by Sowjanya S on 2018/12/03 04:03
I had an awful experience with Orbitz. I made a booking and tried to cancel it with in 5 minutes. Orbitz support it’s non refundable. So I planned to stay in the same motel which gave me bug bites all over my hands. I asked orbitz to refund my booking cost as they are the reason for my current situation. They softly rejected saying it was processed through billing with hotel the moment u booked so we were not able to cancel the booking and we will make sure your next trip is good. I don’t want to suggest Orbitz to anyone as they are not bothered about customers and their experience.
Rental car misleading
by ticked off Randy on 2018/07/06 00:44
We needed a large SUV or van for vacation. Booked a reservation through Orbitz for a Ford Expedition or comparable and doubled checked the reservation with Enterprise and it said a Cadillac STX 4 door car! Booked a second reservation for a Ford Transit Wagon which is a very large van. Checked again with Enterprise again and it came up as a tiny Kia Soul!!!!! Called Orbitz and they had the excuse that it’s up to the local rental car place to determine what kind of car you get. What?!?!?! I get the make of car such as Ford Expedition or Nissan Armada. But to downsize to a car? And the large van to a Kia Soul, seriously?? Terrible first impression and won’t be using them again.
App defaulted my info!!!
by SANikNak87 on 2017/10/02 00:06
This app is the WORST!!!! While booking a flight across country after putting in my family members info it defaulted my info into the ticket AFTER I confirmed purchase! Called customer care and they didn't do ANYTHING! I asked to speak with a manager and she said she would do an investigation to determine if there was a glitch and NEVER came back to the line! Sent the rep back to the line to tell me it was nothing they could do to correct the name they THEIR system glitched and defaulted, leaving my family member stranded! Most horrible experience I've ever encountered in my life! If I could give this app 0 stars I would!!!!
Not Perfect but VERY Good!
by AmyKotches on 2017/09/15 16:22
I debated giving 5 stars but there's always room for improvement. However, overall, this is an effective and user friendly app. I use it often for airfare and almost exclusively for hotels. So far, I've never had an issue. I especially like that for a few dollars more per night, per room you can book now and pay later and can cancel up to 24 hours before reservation.
Lacking in Information
by RocketScience123 on 2018/07/13 10:20
Normally Orbitz would include information about the deposit fee and so on and so fourth however it did not for my newest hotel stay purchase using the app. Which was inconvenient because I then had to call and inquire about that information. This took away from the main reason I use this app which is convenience. Also the zoom on the hotel pictures is disabled I did not like this feature on the app.
MS A
by Mzmaserati30 on 2018/10/08 23:00
I’ve had my share fair of issues with orbitz but i must say they are amazing i had and issue with my reservations Orbitz made sure they did everything in their power to help me I had a wonderful time at the hotel they upgraded to at first I thought I was gonna have a horrible birthday weekend but it turned out to be one of the best trips I ever had
Great and easy to use. Need better history of bookings
by Gameguy12 on 2018/05/07 02:27
The app is very well designed and extremely easy to use! We booked many hotels and flights through it at the last minute and everything worked flawlessly! I have a need to contact a few of the hotels we stayed at but cannot find a history. Please add a view to view see old bookings and tickets.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Great site if nothing goes wrong - then horrible
by SkookumDon on 2018/07/22 21:57
I’ve made 20+ bookings through Orbitz. If nothing goes wrong, it is a great bargain, but if something goes wrong, or a change needs to be made, prepare for the worst. For example, I had to change the first leg of a flight, but when I went to check in for the the return flight, I was told the reservation had been cancelled because I had “missed” the first leg. They wouldn’t do anything and it cost me over $1000 extra to get back home.
Directions were wrong / needed credit card to rent vehicle
by mlks2580Q on 2017/12/23 22:16
The directions for Thrifty car rentals was guiding me to a residential street in Portland. I drive around looking and gave up. I called the 800 number and got the correct location which was close to PDX Airport. I couldn't rent a vehicle due to not having 3x the rental amount on my credit card. I had the 3x amount on my debit but that was not acceptable. So besides the 5x amount on my debit I could not get the car. Unfortunately this was a day before Christmas Eve and it ruined my plans. Booking this using Orbitz and installing the app led me to believe all was well and no worries. I wish the credit card issue was clarified before taking the time to go to the rental lot. Also the wrong directions on the app leads me to low review score. Nice looking app but it didn't help in any way.
Booking fee scam
by bryanmeyer on 2018/08/13 03:53
They charge non refundable booking fees for reservations (flights, hotels, etc). So even though you are able to cancel the reservation, the booking fees are never refunded. Instead, if you book directly with the hotel or airline then you can cancel the reservation and avoid any booking fees. Complete scam since other services are able to make money off the reservation without additional booking fees which means they are making more money than just the booking fees. Avoid Orbitz like the plague. Unless you like getting ripped off.
Cabo or bust
by coachtd on 2018/08/21 16:40
I’m no computer genius. I used my iPhone to book on Orbitz. I went slow, making sure I got the best flights/price. After I corrected a few minor errors, All was good. It took about 20 minutes. I was even able to pick seats and get the flight insurance. I feel good about the transaction. Thanks Orbitz.
Retarded App
by poiujgfxvgh on 2018/08/02 05:51
You would guess that all your trips would be saved. No it does not. Who ever designed it is more retarded than our president. The reason I rated this 5 stars is that if you give 1 Star it will ask you for nickname and any name you choose it will say name already taken. Be carful with all these app and social media.
Want to getaway, I got Orbitz app.
by avalos_joaquin on 2017/12/15 22:39
I’ve been a user since 2011 and I have to say I’ve never had a problem now with this app it’s easier for me to track cheaper flights, hotels and even activities. The company handles questions very friendly and comprehensive. Thank you Orbitz you are my link to amazing and fun times.
Great Traveling App!
by esanchez591 on 2017/09/16 22:24
I been doing my traveling plans here on the Orbitz app for years and it has not let me down with their deals! Also I love the orbucks they have every time you book a hotel or flight you get points to help on your next trip! I totally recommend this app for any travelers!
This app screwed me
by selenascamp on 2018/07/01 09:15
I’ve been a constant and hard traveler for a few decades. I use orbitz a lot. I decided to download the app and it really screwed le over (to be pg) the flight I booked wasn’t showing up so I booked another then 24 hours later it showed I doubly booked. I had to cancel the flight I preferred with more time with my family :( and I looked through the app two weeks later and it is still claiming both flights are booked. Ten minutes ago it only lists one. This is misleading with peoples lives and finances
Disappointed!
by claycana on 2018/05/16 09:14
I’ve used Orbitz before and had no problems, but just now I’ve had a very bad experience. Somehow I could not find a confirmation letter, so checked all the information again - that resulted in a double booking! I’m still trying to sort that out!!!!!
Give us flight duration times!
by mogiebear10101 on 2018/04/28 17:52
When looking up potential flights, the only time that comes up is the layover time. It doesn’t tell you the actual flight duration times. WHY?! I feel like this is so easy to do. 5 stars if you can make that improvement.
Don’t use these guys you will be sorry
by Kenwhip on 2018/07/17 23:06
This has got to be one of the worst companies I have ever dealt with they booked two rooms for me and there were no rooms available at took over two months to get a refund dozens of phone calls if you can find Orbitz one 800 number it’s almost impossible to find and dozens of emails this company should be put out of business and when you finally get customer service you can hardly understand a person talking on the other end
Pointless coupon codes
by One4moe on 2018/03/30 06:02
I haven’t had many issues with orbitz. The one thing I dislike is their coupon codes. The only hotels that accept them are the ones you have nightmares of dying in or catching a flesh eating disease. Wish more hotels would accept them and they would have more of my business.
Free of extra steps
by AnthChac on 2018/03/19 03:43
The app retained my login through a couple of updates, so I didn’t have to look it up to re-enter. Better than a competing site, the hotel I picked in Orbitz did not turn out to be unavailable 5 steps into the booking process. It just works. Thanks!
Great app/customer service
by magicalmad on 2018/10/21 17:01
I’ve been using this app a ton for my recent travels and it is so helpful! Always finds the best deals and makes it super easy to book. Also their customer service representatives are great too. They’ll go above and beyond to help you get what you need!
Love Orbitz!!
by JayEsRo on 2018/08/27 23:43
Orbitz is my go to when traveling which is every month! Their customer service is phenomenal. Always willing to help and resolve issues. Every person I have spoke to over the past 6 Months has been wonderful. I also enjoy being a platinum member.
Works but clumsy
by jc_iii on 2018/04/05 20:08
Issues: “Search this area” doesn’t actually search the area I select but a much wider area. Select-date is fine but you have to press Start way down at the bottom. Checkout is baffling, with the slide to complete also at the bottom and blue-on-blue. And the app seems to quickly forget where I was if I go to another app for a few minutes.
Check in
by Gratewifwurds on 2017/12/05 23:43
I like orbitz for their rates- Mostly cheaper than Kayak, but the app needs some work. Navigating through flights is a bit clunky and it needs to be much more intuitive to check in to your flight ahead of time. I asked customer service and they said it was possible 24hr ahead of departure but I could find nothing and just printed at the airport.
Easy, simple and extra savings!
by trip098876 on 2018/04/24 02:32
The app is really easy to use, I use it all the time to compare costs for both personal and work trips. Bookings are simple and usually there are discount codes for using the app which helps save money!
Rating Trends
24,28,30,27,12,43,20,24,55,31,29,23,33,21,27,41,29,32,18,47,37,23,34,27,27,22,28,26,37,17,46,27,29,29,19,34,26,27,11,23,49,20,47,25,21,22,31,20,30,35,21,0,66,44,0,0,85,33,36,33,28,19,0,75,27,49,35,21,41,19,25,30,35,33,38,44,25,30,33,0,49,25,25,28,27,26,488,737,958,910
All Versions
4.0
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 5
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7,164
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738
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Current Version (18.48)
5.0
43,034 total
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App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app + earn MORE Orbitz rewards one flights and hotels. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 5% on hotels and 1% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Sort results by deals, price, or reviews. - Securely store your payment details for faster, easier, and safe bookings. Apple Pay available! FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles. - & more activities unique to your destination! MY TRIPS - Share your travel plans with friends and family via Orbitz' itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz offers a simple, secure booking process, and 24x7 customer support. Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by 9/30/2018, for 1 or more nights for travel by 12/31/2018. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to two redemptions of this promotion code and up to a maximum savings of $150 per booking. After those two bookings, this promo code will not be able to be used again, even if one or more of those bookings is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Satisfaction
by RAY CASTRO on 2018/12/09 06:13
I been using Orbitz for years good service
Where’s the grid?!
by Sillygamer on 2018/12/08 23:18
This website was much more efficient when the grid of +/- 3 days was available. To have to check every day separately is time consuming, inefficient and laborious. Please bring back the grid!
Awesome
by Drn1989 on 2018/12/08 22:06
Ive booked all my vacations here, always the beat deals!
The Best and Only Review I have Ever Given
by tpkthree on 2018/12/08 13:01
Apart from being intuitive and comprehensive — table stakes for any app i would want to use — the surprise $660 refund I received has made this app the best I’ve ever used! Thank you, Orbitz!
No multi-city flight search
by bleurrrrrggg on 2018/12/08 05:42
No multi-city flight search
❤️
by Dr. TravelBae on 2018/12/08 04:47
Loving this app!
Love the app
by Long time angry bird player on 2018/12/08 04:40
Orbitz is my first choice every time! Intuitive UX, good selections, and great prices!
Recent call
by sammy978 on 2018/12/08 04:38
The customer service agent was absolutely incredible. She helped me so much that from now on I will book all my future travel with Orbitz
Review
by Hbygtrdnjnuhgbu on 2018/12/08 04:20
Make it where we can search anywhere around the world so we can check out prices if we haven’t decided where we want to go
Always Something in return
by Roebling320 on 2018/12/07 17:53
Unlike hotels.com where it expires after a year , your 10th rental witch should be free, this orbits app will give you something off, almost every time, plus orbit bucks for your next travel , you not obligated to build up & then loose it,
Muy buen servicio
by danny2031 on 2018/12/07 13:18
Es una compañía muy eficiente y da muy buenos resultados los precios q me ha brindado Todos mis pasajes y estadías las compro con ustedes por los buenos precios q nos brinda Gracias por tan buen servicio
Hard to log in
by Tryjey on 2018/12/05 02:40
I signed up on a desktop and logged in with Facebook. When I downloaded to my phone I can’t log in.
Orbitz
by jlr1129 on 2018/12/04 23:58
Always have had good experiences with Orbitz tried other websites but always come back!
Awful experience - couldn’t able to select 0
by Sowjanya S on 2018/12/03 04:03
I had an awful experience with Orbitz. I made a booking and tried to cancel it with in 5 minutes. Orbitz support it’s non refundable. So I planned to stay in the same motel which gave me bug bites all over my hands. I asked orbitz to refund my booking cost as they are the reason for my current situation. They softly rejected saying it was processed through billing with hotel the moment u booked so we were not able to cancel the booking and we will make sure your next trip is good. I don’t want to suggest Orbitz to anyone as they are not bothered about customers and their experience.
customer service so wierd
by pnguyen001 on 2018/11/29 12:18
bad
Price scam
by everynicknameitryistaken? on 2018/11/28 20:14
Prices go up as soon as you start shopping.
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
Fix the dates
by Candygirk on 2018/11/25 05:00
Orbitz, please fix the date bug in your system! I’m trying to book an all-Inclusive hotel and flight. When I book it, the hotel starts the day after I arrive at the airport. Where am I supposed to stay the day I arrive at the airport? Please fix! For example, if I book a package for Cancun Nov 1- Nov 7, the flight lands at Nov 1, but the hotel doesn’t start until Nov 2. WTH is that? Please fix!
Best friend on my cross country trip
by Scmeebee on 2018/11/24 15:25
I’ve used the Orbitz app for two cross country trips and it’s been convenient and given me good rewards. I keep it on my phone all the time.
Unsolicited notifications despite turning them off in settings
by jkirk1626 on 2018/11/23 22:01
It's notable possible to adjust notifications or Orbitz hides the controls to discourage it.
Package option
by dickhaut12 on 2018/11/22 01:06
The package option should let me choose if I want flight/car or flight/hotel or hotel/car and not make me choose hotel..make it just like your website and I’ll change my 3 stars to 5 stars !
First class ticket
by LELELELEELELEL on 2018/11/15 04:03
Very hard to find completely itinerary after booked and paid! Hard to get download to calendar. Terrible booking process LELELE
Favorite
by Vijel on 2018/11/12 20:00
Wish I had an option to save or select some favorites I reviewed so I dont have to go through them again
App
by w/s09 on 2018/11/09 14:56
Cancel my orbit account
Missing multi-city search
by kievchicago on 2018/11/08 02:38
Application is not bad but missing MULTI-CITY search engine
Love orbitz
by rondasue123 on 2018/11/07 15:33
Love it!! Great way to keep your entire vacation in one spot! Reminders are fabulous I really love Orbitz! Made it to platinum now even more perks!!!
Useful for some trips
by ams445 on 2018/11/04 20:44
Frustratingly the app doesn’t have the option of booking multiple destinations which the website has.
it's very good but it's not complete
by victor409 on 2018/11/04 04:03
it needs a apple watch app
Never Get My TSA Pre.
by Jaginkc on 2018/10/28 20:44
I’ve called in several times and give several different stories. All thru Orbitz. Fact is every time I go thru the App I never get my pre added to my trip. Go thru other Apps and always. Go direct to the airline I get it. Never the App. Done with it....
Don't believe "free cancelation"
by 321lorenzo on 2018/10/24 09:50
Flights with a leg from 2 separate airlines still advertise "free cancellation within 24 hours." Except as soon as you book, that lovely notice disappears and sure enough there is a cancellation fee. Free does mean free except a cancellation fee. Just tell the truth to your customers, Orbitz. This must be the contribution of Expedia because Orbitz used to be straightforward and honest.
Great app/customer service
by magicalmad on 2018/10/21 17:01
I’ve been using this app a ton for my recent travels and it is so helpful! Always finds the best deals and makes it super easy to book. Also their customer service representatives are great too. They’ll go above and beyond to help you get what you need!
Flexible search
by 021580 on 2018/10/20 03:59
I miss the flexible search dates that Orbitz offers on different apps. This app is very limited in what it offers for search capabilities.
I love orbitz
by Edixonn on 2018/10/20 03:01
But dealing with affirm could definitely be a hassle and makes you want to pay all at once!
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Orbitz Has Been Good to Me
by Usually Content on 2018/10/11 09:03
I have had great experience with Orbitz. On a recent trip from US to UK, they consistently had better prices on what I was booking. This was a surprise to me, as this site is not my normal “go-to”, and I don’t have a lot of experience with them I was pleasantly surprised when I found out they gave me Orbucks to use on future bookings. Very nice! I don’t know if I’m ready to say that I will always use them, but they will definitely be on the top of my list of “go-to’s” now. As far as customer service, I had an issue with my airline cancelling a flight. I randomly checked on it a few weeks before I left and found that my airline had cancelled one of my flights. I called Orbitz and they were extremely helpful in getting me on an alternative flight. I, quite honestly, was shocked, as I expected to have to deal with it myself with no support, which has been my typical experience with other travel sites. The gentleman with whom I spoke was extremely courteous and helpful, and kept me up to date regarding the progress of his conversation with the airline; (which even involved a language barrier.) Thank you, Orbitz.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Could your app be any worse??
by Lane-go on 2018/10/10 00:54
Terrible experience every single time I use it
MS A
by Mzmaserati30 on 2018/10/08 23:00
I’ve had my share fair of issues with orbitz but i must say they are amazing i had and issue with my reservations Orbitz made sure they did everything in their power to help me I had a wonderful time at the hotel they upgraded to at first I thought I was gonna have a horrible birthday weekend but it turned out to be one of the best trips I ever had
Really appreciated
by IvyLanW on 2018/10/08 21:06
This summer I had some issues about my flight ticket. I really get a lot of support from Orbitz! Though I lost some of my benefit because of misunderstanding, but everyone of your team is very patient and considering! Thanks!
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
horrible
by Ambrosonwill on 2018/10/05 11:46
took me 30 mins to book a hotel when hotels.com only took 5 mins. The app is still trying to load...
Cancellation and Customer Service Issues
by AKA Allan on 2018/10/04 23:22
I would like to start of saying that I've been using Orbitz for many years and I am a Platinum VIP customer. I have more than 2.5 million miles on travels and I normally stay 50 nights a year in Hotels. I had 2 issues the last month with cancellations. Itinerary: 7381830251094 This was a trip to Austin. I booked it with 3 weeks advance, and than less than 12 hours later I had to cancel because of a personal issue. I contacted Orbitz, they say they couldn't cancel because of the Hotel cancellation policy. I contacted the Hotel through Orbitz messaging system and they said this had nothing to do with them, and they would be OK cancelling since on that same weekend, they were very busy with Austin City Limits Festival and could easily fill the rooms. Itinerary: 7383482111623 I was searching for many days stay from Feb 2-8. For some reason or mistake I booked the Nov. 2-8. I cancelled the booking in less than 5 minutes. Again, less than 5 minutes from the time I booked. I was charged for the cancellation close to $800.00 I contacted the Hotel directly and they said that they don't receive anything from Orbitz, that it is Orbitz policy to charge the cancellation, not the Hotel. In the 2 cases, Orbitz that was supposed to be the Travel Agency to facilitate my booking, was actually the villain who charged me $1,500 for cancellation fees.
🙄
by biljanka on 2018/10/02 21:46
Not easy to navigate. Confusing. Have to call customer service.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Hotel stay
by alshoned on 2018/09/30 19:59
Easy to choose a good place to stay.
Orbits
by im dun on 2018/09/28 03:53
I’ve never had a problem! I’ve always got the best deal. I’ve tried all the rest... orbits always gives me the best package deal I can find!
Total Garbage
by kmartin696 on 2018/09/27 07:34
The app is total garbage, literally cannot get anything to work. Phone support also garbage.
Scam airline 24 free cancellation
by Magdalena Madero on 2018/09/23 16:46
I also was robbed for extra ticket I have been charged for a did not want at the time of booking online this is unnecessary charge to my debit card and need to seek legal help about all there wrong doing with online booking
Found my hotel room!
by Yean Lin on 2018/09/22 09:13
Very resourceful! I spent a week trying to look for a hotel room by airbnb and many other websites. This app finally helped me found one! But too bad. Not available in Asia.
Boo
by Mrs Garrison on 2018/09/17 05:19
App dropped price at 12:00 only to kick me out and raise the price more than it was at 11:59...NOT FAIR!!!
Convenient and Reliable
by mokxa on 2018/09/16 12:33
Thank you, Orbitz. Making vacations simple and easy.
The best!
by Moemoa on 2018/09/13 13:50
The quickest, easiest way to check flight cost
Very happy
by el chapo solana beach on 2018/09/11 03:05
Works very well and has never let me down
1st time to use Orbitz
by A Mad Voter on 2018/09/08 16:00
I found it very easy to use and costs were very reasonable.
Missing app in Wallet
by Ahytdcgt vfg on 2018/09/07 17:51
My Hotels.com app sends my hotel reservations to my Wallet so I don’t need to open the app if I need to check some details; it’s much faster and convenient. It would be great if I could do the same with Orbitz.
Dishonesty
by EllyMejia18 on 2018/09/06 19:19
I am very disappointed Orbiz will not help client on anyway and all they do is charge and collect their money. They are very dishonest and what they offer is not real I will never recommended to anyone. I am closing my account with this company.
Don’t BUY FROM ORBITZ
by Bobannie08 on 2018/09/04 16:23
I bought a ticket for my Mom and bought the insurance for a refund and they will not refund my money even though Delta airlines has postponed flights due to hurricane Gordon!!! They’re foreign representatives and they do not want to help you at all! I asked to speak to a representative and literally was on hold for 30 mins! Absolutely ridiculous!!! DO NOT WAISE YOUR MONEY HERE!!!!!!
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Bye bye orbitz
by notanorbitzfan on 2018/09/01 17:34
Rented a car and the hertz was closed when I got there, thank you orbitz, enjoy the 1 star rating and know I will b deleting this app after said review
It's the little things...
by 747Surf on 2018/08/31 21:26
The little bit of money you save is not worth being treated like a third class citizen at the hotel you book thru this site. Amenities that are clearly listed as "included" are not always included according to the fine print as read by Olivia (Orbitz Customer Care Team otherwise known as No-Care Team). She didn't really even try to address the real issue of customer service but more concerned about reading fine print. Basically was saying better luck next time. Cool - guess maybe I'll have better luck booking elsewhere. Bottom line: book by other means🙂 and avoid the aggravation of a none caring company.
App currently crashes
by 07smiles on 2018/08/31 03:46
The app is currently not working.
Love Orbitz!!
by JayEsRo on 2018/08/27 23:43
Orbitz is my go to when traveling which is every month! Their customer service is phenomenal. Always willing to help and resolve issues. Every person I have spoke to over the past 6 Months has been wonderful. I also enjoy being a platinum member.
Ap inadequate
by Osseodoc on 2018/08/24 16:55
Very weak ap Minimal functionality
App slams me with ads via push notifications
by y-c-c on 2018/08/23 20:59
Any app that tries to use notifications to spam me with ads get a low rating. Notifications are for communicating with their use something is up and requires attention, not for ads.
You can take a reservation (and money), You just can’t hold it
by FallsWarrior on 2018/08/23 01:48
Orbitz took my reservation for a double at the Marriott Waterside in Norfolk. When I showed up 20 minutes later, my room had been given away. I was given a dirty, mildewed “hospitality” suite that had no beds, just a pullout and a horrible Murphy bed. The room, especially the bathroom, was filthy. And Orbitz refuses to refund my money. Disaster, disappointment and completely awful experience. Orbitz cannot be trusted.
Cabo or bust
by coachtd on 2018/08/21 16:40
I’m no computer genius. I used my iPhone to book on Orbitz. I went slow, making sure I got the best flights/price. After I corrected a few minor errors, All was good. It took about 20 minutes. I was even able to pick seats and get the flight insurance. I feel good about the transaction. Thanks Orbitz.
Weekly User
by DieselRVrentals on 2018/08/19 23:44
I haven’t really had many issues. App works fairly smooth and the employees are as helpful as they can be. I’ve been a loyal user for about 15 years.
Easy and quick
by CC 184 on 2018/08/19 22:27
Easy and quick if you know what you want! I searched online with a big screen then used app to book.
Never had an issue. Been using Orbitz for 8+ yrs
by IC Chive on on 2018/08/14 13:52
Always reliable app. No issues. Orbitz bucks back r great. Use for buisness and usually book a couple hrs before arrival. Highly recommend
Change currency?
by jingai on 2018/08/13 08:46
How??? Should take two taps.
Booking fee scam
by bryanmeyer on 2018/08/13 03:53
They charge non refundable booking fees for reservations (flights, hotels, etc). So even though you are able to cancel the reservation, the booking fees are never refunded. Instead, if you book directly with the hotel or airline then you can cancel the reservation and avoid any booking fees. Complete scam since other services are able to make money off the reservation without additional booking fees which means they are making more money than just the booking fees. Avoid Orbitz like the plague. Unless you like getting ripped off.
Highly recommend!
by LucySalome on 2018/08/12 18:52
Great app. Does everything I need it to do and does it quickly and efficiently. Thanks!
Done with Orbitz
by rdablue on 2018/08/12 09:49
I booked a trip to Laughlin for a getaway. Great rate, but I needed to change the length of my start from 3 nights to two (removing a Saturday night stay, which is always a higher rate). Rather than “change” my itinerary, they started from scratch with new rates, higher rates! Was that my free change or free cancellation? I canceled the whole thing and went with a nicer hotel with an even better rate. Unbelievable. I won’t be using Orbitz again.
Good location
by timekill1 on 2018/08/11 21:32
Convenient location Front desk service was pleasant Breakfast was convenient and moderate options. Clean. Bathroom plumbing old. Shower head was leaky. Shower tub was leaking out on the floor. Wood floor is creaky and warped. Neither the hotel or the orbitz did not tell us in advance about ‘city tax’ per head per day-6 €.
Better hope u don’t have an issue
by Pdxglide on 2018/08/11 18:15
Cause if you only speak English you’ll be trying to interpret someone from the Philippines and have no authority to fix anything. I’ll never use orbitz again no matter what. And highly recommend everyone to not use them cause u will get screwed
Good and Effective.
by kike4550 on 2018/08/11 03:30
Good and Effective.
If reviews of accommodations were allowed sinner it would be better.
by Virgadean on 2018/08/09 02:34
If reviews of accommodations were allowed sooner than later it would be better. The hotel is horrible!
Platinum member error
by mikehongpark on 2018/08/08 13:47
Orbitz made me a platinum member, so I tried to take advantage of the status by checking in bag assuming I will get a refund. However, after getting all of the information for getting a bag check refund, I am no longer a platinum member in the same calendar year.
Perfect!!!
by bobbi butcher on 2018/08/07 00:32
I use it all the time! It's perfect. Never have I ever had a problem ❤️
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Retarded App
by poiujgfxvgh on 2018/08/02 05:51
You would guess that all your trips would be saved. No it does not. Who ever designed it is more retarded than our president. The reason I rated this 5 stars is that if you give 1 Star it will ask you for nickname and any name you choose it will say name already taken. Be carful with all these app and social media.
Removed ApplePay
by Sun369 on 2018/08/02 04:41
Why oh why would you remove the ApplePay option? It’s one of the more attractive reasons that I utilized this app version Booking.com because I didn’t need to stop to physically type in payment information—with ApplePay I could just use my thumbprint! But now, the option is gone! Shame on you Orbitz!! 😡
La ASEGURANZA ES UN FRAUDE!!
by Shweg3hunnabangbang on 2018/07/31 04:30
COMPRAS ASEGURANZA x cualquier contratiempo q tengas y cuando llamé para hacerla válida (solo quería cambiar de horario), me dijeron q solo era válida x razones médicas y con comprobante... entonces porque comprarla,si aún sin ella t hacen reembolso x razones médicas comprobables??? además nunca me mandaron notificacion de mi vuelo de regreso, y cuando llamé para preguntar x él, dijeron q no aparecía??? tuvieron q hacerla en ese momento, muy poca seriedad, última vez q hago trato con ésta compañía!
Stay
by MissBrie2019 on 2018/07/29 14:48
The hotel it’s self is in a great location! Rooms were clean and perfect for accommodating the amount of people requested. HOWEVER!!! The elevator service is HORRIBLE!!!! You will wait at least 20 mins for the elevator! At check out time we waited almost an hour for the elevator.
I love it!
by Ralu Dabija on 2018/07/27 18:37
Orbitz is very convenient and efficient.. always find great deals and makes traveling a breeze!
Need an update
by Handsome_haitian on 2018/07/27 12:45
The app is very good and useful but it should allow the same booming features as when you go on orbitz.com here you can book flights and hotels it’s easier to book flights and a car online
[Orbitz] is a great place to start and put ideas together.
by WalworthTrucking on 2018/07/27 03:44
Would be nice if the Multi City feature could be accessed through the app, as I am a frequent cruiser. Also, it would be great if there were package options on a one way ticket...again...frequent cruiser here. Would love to be able to pair a deal out of San Diego on a One way before embarking on a PC cruise. (Not all cruises are round trip, you know. 😇) Other than that, I’ve been pretty happy with the app and it’s functionality.
Deceiving
by Odc23 on 2018/07/26 16:25
The price match and trip protection options are already checked without you making that selection and poorly displayed on the app. You find out you paid for something you didn’t chose and after a minute after I booked I tried to get those charges off but no way! Last time I’m using Orbitz.
Great
by trtrtetr on 2018/07/24 19:46
A++++
Great site if nothing goes wrong - then horrible
by SkookumDon on 2018/07/22 21:57
I’ve made 20+ bookings through Orbitz. If nothing goes wrong, it is a great bargain, but if something goes wrong, or a change needs to be made, prepare for the worst. For example, I had to change the first leg of a flight, but when I went to check in for the the return flight, I was told the reservation had been cancelled because I had “missed” the first leg. They wouldn’t do anything and it cost me over $1000 extra to get back home.
Cd d s
by PurplePokadotsPants on 2018/07/22 13:27
F Rtgbg
Scam
by Benningtond on 2018/07/22 12:56
Orbitz acts like they give you 5% back for ordering in the app but the apps prices are always higher (usually more that the 5% they offer) so they make even more money off of you.
App only good for one passenger
by Mama33bobs on 2018/07/22 11:25
We made a group purchase online. Only the adult with the “email that was used to book” was allowed to see the itinerary info. The rest of us had to use other apps.
Grea app
by Cloudy21s on 2018/07/18 13:40
Great app the only thing is when receiving coupon on email it doesn't let me use it when trying to reserve. But good prices if get early ...
Don’t use these guys you will be sorry
by Kenwhip on 2018/07/17 23:06
This has got to be one of the worst companies I have ever dealt with they booked two rooms for me and there were no rooms available at took over two months to get a refund dozens of phone calls if you can find Orbitz one 800 number it’s almost impossible to find and dozens of emails this company should be put out of business and when you finally get customer service you can hardly understand a person talking on the other end
Cancelation process
by Curt07 on 2018/07/17 19:04
Doesn’t exist. Very poor experience.
Great app.
by Jay-Max on 2018/07/17 03:11
Was happy With the app itself, just disappointed that the price is the motels were charging, but again this is California during the summer.
Crap service
by razor21983 on 2018/07/16 02:00
Their flight times change constantly after booking. Then if it changes but won’t work for you they basically tell you it is what it is or they’ll refund your money in 4-6 weeks pretty much screwing you trying to find another flight with someone else. I will not use again.
Orbitz Has Been Good to Me
by Usually Content on 2018/10/11 09:03
I have had great experience with Orbitz. On a recent trip from US to UK, they consistently had better prices on what I was booking. This was a surprise to me, as this site is not my normal “go-to”, and I don’t have a lot of experience with them I was pleasantly surprised when I found out they gave me Orbucks to use on future bookings. Very nice! I don’t know if I’m ready to say that I will always use them, but they will definitely be on the top of my list of “go-to’s” now. As far as customer service, I had an issue with my airline cancelling a flight. I randomly checked on it a few weeks before I left and found that my airline had cancelled one of my flights. I called Orbitz and they were extremely helpful in getting me on an alternative flight. I, quite honestly, was shocked, as I expected to have to deal with it myself with no support, which has been my typical experience with other travel sites. The gentleman with whom I spoke was extremely courteous and helpful, and kept me up to date regarding the progress of his conversation with the airline; (which even involved a language barrier.) Thank you, Orbitz.
Free 24 hour cancellation scam!
by not happy with orbitz on 2018/07/14 03:09
I booked a round trip flight. Well within the free 24 hour cancelation, I cancelled my booking. Well I thought I did! On the website it only cancels one leg of the round trip. Lucky I checked, so I tried to cancel the return online and it would not let me cancel at that time and to call customer service. I called and I got someone I could hardly hear due to bad connection and heavy accent. They called me back, canceled my booking and sent an email with the cancelation. I called days later for an unrelated issue and they said the return was still open and could get no refund but a voucher with penalty! After a review/ investigation they said I still owe! They even had a record of my call to cancel but had no notes! Well eventually I spoke to another supervisor who saw they made a mistake and someone added flight insurance that I didnt book! . Moral of the story, Orbitz makes it appear you cancel the “roundtrip booking” you only cancel one leg! Also when you cancel they are supposed to refund the booking fee and they dont. Also check statement on your bank card for any of their add ons they dont refund! Very deceiving business practices!!!
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
I use this app all the time
by I_luv_2_trvl on 2018/05/17 14:37
I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
Outstanding customer service
by Papas44mah on 2018/03/21 21:15
We have booked many trips through Orbitz over the years, last year we were traveling to Rome. We had many hotels booked, non- refundable. In October my wife was diagnosed with cancer. I called Orbitz and and explained. While I was on hold with them they called each hotel, kept me updated entire time, and got all our money back, every cent. We will never use another travel site. Outstanding Customer Service Thank You
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
It's the little things...
by 747Surf on 2018/08/31 21:26
The little bit of money you save is not worth being treated like a third class citizen at the hotel you book thru this site. Amenities that are clearly listed as "included" are not always included according to the fine print as read by Olivia (Orbitz Customer Care Team otherwise known as No-Care Team). She didn't really even try to address the real issue of customer service but more concerned about reading fine print. Basically was saying better luck next time. Cool - guess maybe I'll have better luck booking elsewhere. Bottom line: book by other means🙂 and avoid the aggravation of a none caring company.
Always my #1 choice for travel
by Peachy1209 on 2018/01/12 15:30
Orbitz has the best rewards hands down. Wherever you travel, you earn Orbucks which can be used towards your next trip. Orbitz more times than not offers coupon codes throughout the year. Which in my opinion sets them apart from Expedia or Travelocity. VIP hotels offer an amenity like a free upgrade or complimentary breakfast- which I have experienced at several hotels. (A very pleasant plus!)
[Orbitz] is a great place to start and put ideas together.
by WalworthTrucking on 2018/07/27 03:44
Would be nice if the Multi City feature could be accessed through the app, as I am a frequent cruiser. Also, it would be great if there were package options on a one way ticket...again...frequent cruiser here. Would love to be able to pair a deal out of San Diego on a One way before embarking on a PC cruise. (Not all cruises are round trip, you know. 😇) Other than that, I’ve been pretty happy with the app and it’s functionality.
Awful experience - couldn’t able to select 0
by Sowjanya S on 2018/12/03 04:03
I had an awful experience with Orbitz. I made a booking and tried to cancel it with in 5 minutes. Orbitz support it’s non refundable. So I planned to stay in the same motel which gave me bug bites all over my hands. I asked orbitz to refund my booking cost as they are the reason for my current situation. They softly rejected saying it was processed through billing with hotel the moment u booked so we were not able to cancel the booking and we will make sure your next trip is good. I don’t want to suggest Orbitz to anyone as they are not bothered about customers and their experience.
Rental car misleading
by ticked off Randy on 2018/07/06 00:44
We needed a large SUV or van for vacation. Booked a reservation through Orbitz for a Ford Expedition or comparable and doubled checked the reservation with Enterprise and it said a Cadillac STX 4 door car! Booked a second reservation for a Ford Transit Wagon which is a very large van. Checked again with Enterprise again and it came up as a tiny Kia Soul!!!!! Called Orbitz and they had the excuse that it’s up to the local rental car place to determine what kind of car you get. What?!?!?! I get the make of car such as Ford Expedition or Nissan Armada. But to downsize to a car? And the large van to a Kia Soul, seriously?? Terrible first impression and won’t be using them again.
App defaulted my info!!!
by SANikNak87 on 2017/10/02 00:06
This app is the WORST!!!! While booking a flight across country after putting in my family members info it defaulted my info into the ticket AFTER I confirmed purchase! Called customer care and they didn't do ANYTHING! I asked to speak with a manager and she said she would do an investigation to determine if there was a glitch and NEVER came back to the line! Sent the rep back to the line to tell me it was nothing they could do to correct the name they THEIR system glitched and defaulted, leaving my family member stranded! Most horrible experience I've ever encountered in my life! If I could give this app 0 stars I would!!!!
Not Perfect but VERY Good!
by AmyKotches on 2017/09/15 16:22
I debated giving 5 stars but there's always room for improvement. However, overall, this is an effective and user friendly app. I use it often for airfare and almost exclusively for hotels. So far, I've never had an issue. I especially like that for a few dollars more per night, per room you can book now and pay later and can cancel up to 24 hours before reservation.
Lacking in Information
by RocketScience123 on 2018/07/13 10:20
Normally Orbitz would include information about the deposit fee and so on and so fourth however it did not for my newest hotel stay purchase using the app. Which was inconvenient because I then had to call and inquire about that information. This took away from the main reason I use this app which is convenience. Also the zoom on the hotel pictures is disabled I did not like this feature on the app.
MS A
by Mzmaserati30 on 2018/10/08 23:00
I’ve had my share fair of issues with orbitz but i must say they are amazing i had and issue with my reservations Orbitz made sure they did everything in their power to help me I had a wonderful time at the hotel they upgraded to at first I thought I was gonna have a horrible birthday weekend but it turned out to be one of the best trips I ever had
Great and easy to use. Need better history of bookings
by Gameguy12 on 2018/05/07 02:27
The app is very well designed and extremely easy to use! We booked many hotels and flights through it at the last minute and everything worked flawlessly! I have a need to contact a few of the hotels we stayed at but cannot find a history. Please add a view to view see old bookings and tickets.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Great site if nothing goes wrong - then horrible
by SkookumDon on 2018/07/22 21:57
I’ve made 20+ bookings through Orbitz. If nothing goes wrong, it is a great bargain, but if something goes wrong, or a change needs to be made, prepare for the worst. For example, I had to change the first leg of a flight, but when I went to check in for the the return flight, I was told the reservation had been cancelled because I had “missed” the first leg. They wouldn’t do anything and it cost me over $1000 extra to get back home.
Directions were wrong / needed credit card to rent vehicle
by mlks2580Q on 2017/12/23 22:16
The directions for Thrifty car rentals was guiding me to a residential street in Portland. I drive around looking and gave up. I called the 800 number and got the correct location which was close to PDX Airport. I couldn't rent a vehicle due to not having 3x the rental amount on my credit card. I had the 3x amount on my debit but that was not acceptable. So besides the 5x amount on my debit I could not get the car. Unfortunately this was a day before Christmas Eve and it ruined my plans. Booking this using Orbitz and installing the app led me to believe all was well and no worries. I wish the credit card issue was clarified before taking the time to go to the rental lot. Also the wrong directions on the app leads me to low review score. Nice looking app but it didn't help in any way.
Booking fee scam
by bryanmeyer on 2018/08/13 03:53
They charge non refundable booking fees for reservations (flights, hotels, etc). So even though you are able to cancel the reservation, the booking fees are never refunded. Instead, if you book directly with the hotel or airline then you can cancel the reservation and avoid any booking fees. Complete scam since other services are able to make money off the reservation without additional booking fees which means they are making more money than just the booking fees. Avoid Orbitz like the plague. Unless you like getting ripped off.
Cabo or bust
by coachtd on 2018/08/21 16:40
I’m no computer genius. I used my iPhone to book on Orbitz. I went slow, making sure I got the best flights/price. After I corrected a few minor errors, All was good. It took about 20 minutes. I was even able to pick seats and get the flight insurance. I feel good about the transaction. Thanks Orbitz.
Retarded App
by poiujgfxvgh on 2018/08/02 05:51
You would guess that all your trips would be saved. No it does not. Who ever designed it is more retarded than our president. The reason I rated this 5 stars is that if you give 1 Star it will ask you for nickname and any name you choose it will say name already taken. Be carful with all these app and social media.
Want to getaway, I got Orbitz app.
by avalos_joaquin on 2017/12/15 22:39
I’ve been a user since 2011 and I have to say I’ve never had a problem now with this app it’s easier for me to track cheaper flights, hotels and even activities. The company handles questions very friendly and comprehensive. Thank you Orbitz you are my link to amazing and fun times.
Great Traveling App!
by esanchez591 on 2017/09/16 22:24
I been doing my traveling plans here on the Orbitz app for years and it has not let me down with their deals! Also I love the orbucks they have every time you book a hotel or flight you get points to help on your next trip! I totally recommend this app for any travelers!
This app screwed me
by selenascamp on 2018/07/01 09:15
I’ve been a constant and hard traveler for a few decades. I use orbitz a lot. I decided to download the app and it really screwed le over (to be pg) the flight I booked wasn’t showing up so I booked another then 24 hours later it showed I doubly booked. I had to cancel the flight I preferred with more time with my family :( and I looked through the app two weeks later and it is still claiming both flights are booked. Ten minutes ago it only lists one. This is misleading with peoples lives and finances
Disappointed!
by claycana on 2018/05/16 09:14
I’ve used Orbitz before and had no problems, but just now I’ve had a very bad experience. Somehow I could not find a confirmation letter, so checked all the information again - that resulted in a double booking! I’m still trying to sort that out!!!!!
Give us flight duration times!
by mogiebear10101 on 2018/04/28 17:52
When looking up potential flights, the only time that comes up is the layover time. It doesn’t tell you the actual flight duration times. WHY?! I feel like this is so easy to do. 5 stars if you can make that improvement.
Don’t use these guys you will be sorry
by Kenwhip on 2018/07/17 23:06
This has got to be one of the worst companies I have ever dealt with they booked two rooms for me and there were no rooms available at took over two months to get a refund dozens of phone calls if you can find Orbitz one 800 number it’s almost impossible to find and dozens of emails this company should be put out of business and when you finally get customer service you can hardly understand a person talking on the other end
Pointless coupon codes
by One4moe on 2018/03/30 06:02
I haven’t had many issues with orbitz. The one thing I dislike is their coupon codes. The only hotels that accept them are the ones you have nightmares of dying in or catching a flesh eating disease. Wish more hotels would accept them and they would have more of my business.
Free of extra steps
by AnthChac on 2018/03/19 03:43
The app retained my login through a couple of updates, so I didn’t have to look it up to re-enter. Better than a competing site, the hotel I picked in Orbitz did not turn out to be unavailable 5 steps into the booking process. It just works. Thanks!
Great app/customer service
by magicalmad on 2018/10/21 17:01
I’ve been using this app a ton for my recent travels and it is so helpful! Always finds the best deals and makes it super easy to book. Also their customer service representatives are great too. They’ll go above and beyond to help you get what you need!
Love Orbitz!!
by JayEsRo on 2018/08/27 23:43
Orbitz is my go to when traveling which is every month! Their customer service is phenomenal. Always willing to help and resolve issues. Every person I have spoke to over the past 6 Months has been wonderful. I also enjoy being a platinum member.
Works but clumsy
by jc_iii on 2018/04/05 20:08
Issues: “Search this area” doesn’t actually search the area I select but a much wider area. Select-date is fine but you have to press Start way down at the bottom. Checkout is baffling, with the slide to complete also at the bottom and blue-on-blue. And the app seems to quickly forget where I was if I go to another app for a few minutes.
Check in
by Gratewifwurds on 2017/12/05 23:43
I like orbitz for their rates- Mostly cheaper than Kayak, but the app needs some work. Navigating through flights is a bit clunky and it needs to be much more intuitive to check in to your flight ahead of time. I asked customer service and they said it was possible 24hr ahead of departure but I could find nothing and just printed at the airport.
Easy, simple and extra savings!
by trip098876 on 2018/04/24 02:32
The app is really easy to use, I use it all the time to compare costs for both personal and work trips. Bookings are simple and usually there are discount codes for using the app which helps save money!
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24,28,30,27,12,43,20,24,55,31,29,23,33,21,27,41,29,32,18,47,37,23,34,27,27,22,28,26,37,17,46,27,29,29,19,34,26,27,11,23,49,20,47,25,21,22,31,20,30,35,21,0,66,44,0,0,85,33,36,33,28,19,0,75,27,49,35,21,41,19,25,30,35,33,38,44,25,30,33,0,49,25,25,28,27,26,488,737,958,910
All Versions
4.0
55,104 total
 5
43,770
 4
7,164
 3
1,544
 2
738
 1
1,888
Current Version (18.48)
5.0
43,034 total
 5
36,316
 4
5,042
 3
946
 2
211
 1
519
Version History
More...