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App name
Orbitz Hotels & Flights
Description
Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 5% on hotels and 1% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by December 31, 2020, for 1 or more nights for travel by December 31, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. APP12 Coupon Code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 12% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by April 30, 2020, for 1 or more nights for travel by December 31, 2020. Qualifying bookings instantly receive 12% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $100 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
I will NEVER use again!!!
by LGSPITZ on 2020/05/31 18:09
They claim you can cancel within 24 hours. But then they make it Impossible to do so!! I kept getting the runaround (and took pictures on my phone to prove it). Had to eventually go over to the airline to cancel after many, many attempts to cancel online with orbitz, and I had to make sure it was done within 24 hours. Now I apparently have a credit instead of a refund. Have been on the phone with Orbitz this whole day, been cut off twice, explained the situation three times, on hold for HOURS, and still nothing is solved. Was just told to call back on Monday between 9 and 5. I work from 7a to 8p. Do NOT USE Orbitz if you have any possible chance of cancelling. I will never use them again. Ever.
Good but, glitchy!
by Kuling23 on 2020/05/27 13:20
Good luck cancelling or making changes on the app.
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
Terrible Experience
by Pinky7313 on 2020/05/24 19:51
Booked a room at a Westin and got there to find out they don’t even have that room available to book...... still waiting on a refund
Refund
by Terri-HUDSON VALLEY NY on 2020/05/20 12:01
I had to cancel my reservation and reschedule it and now I’m finding out refunds take a month to get back. That turn around is way too long.
Covid
by mike4745987; on 2020/05/18 14:33
Flight was canceled due to Covid-19. Awful communication on how to get reimbursed for flights. Still struggling for info. No call backs etc.
Scam
by 6mariop9 on 2020/05/12 00:56
They advertise a 15% discount but it can only be used at fine establishments such as motel 6. Not at any hotel you would actually want to stay at. When you finally find the number to call them good luck getting anyone that knows anything or even cares to help. This app is trash. Not even worth the one star rating.
Refund
by ZenPeace 2 on 2020/05/08 14:21
I have been trying to get my refund from orbitiz for over a month. My trip was cancelled by Eva airlines. I received a refund for my hotel but not the refund for my flight. Requested a letter from orbitiz it states refund was done on April 18. Spoke to Affirm they have not gotten refund from orbitiz. I will think long and hard befor e I use orbitiz for my traveling needs. Katherine Moore
Ghost flight
by ja-/"&@?123 on 2020/05/06 18:18
Purchased a flight to Guatemala May 6 at 1:28am we went to airport on Los Angeles,were no plains going out.Next day call orbits to ask what happened they answered was call Volaris.I didn’t purchase from them.I think Orbits should be responsible for there costumer service.You sell tickets and hotel rooms but don’t care about the costumer
Customer service
by Raffy1117 on 2020/05/04 11:59
I still waiting to hear from customer service regarding my cancelled hotel because of a pandamic
Never again will Orbitz get any of my business
by Duped by Orbitz on 2020/05/02 20:38
Their app is ZERO help... which strangely enough is the same as their website, Facebook page, and toll free number. Orbitz is the toughest place to obtain a refund I have ever run into. I have been put on hold for hours, disconnected, and otherwise stymied.
Won’t take my calls
by Que3nLizz on 2020/04/26 21:45
Very disappointed with the service. I’ve been a costumer for many years. One of my bookings was canceled by mistake. I have try to contact costumer service and no one helps.
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Rewards Visa Alert!!!!!!
by Buehler50 on 2020/04/21 16:13
DO NOT apply for their Rewards Visa!!!!! Nothing after you hit the submit button. But you get a hard inquiry on your credit!
Don’t waste your money
by cdorto1 on 2020/04/16 18:30
They refuse to communicate with you if your flight is more than 72 hours away and won’t chat online if it’s more than 10. I can’t wait that long to figure out what’s going on. I won’t book with them again. Customer service is awful!
Lack Appropriate Customer Tools
by TickedOffSenior on 2020/04/14 22:00
Got hotel to cancel and refund non refundable hotel but Orbitz has no way that customers can submit this info during pandemic. Instead it ask customers to wait months out in my case (3days before traveling) to speak to someone, then another 30 days plus for a refund. Why can’t I submit hotel documentation online with my cancellation request?
Easy to use
by Sewing Technician on 2020/04/14 16:37
I use this app all the time to arrange flights for my instructors. I can count on it.
The worst !
by johnny jackass on 2020/04/13 13:54
Maybe they left town due to the virus , packed up and bailed out , impossible to get an agent on the phone , makes me wonder if there even there ? A real disappointment, this is no way to do business. The managers there should be in question?
😡😡😡
by Ngor Diene on 2020/04/13 09:36
This is by far the worst traveling agent or whatever you want call it 🤬
No communication
by mike197000 on 2020/04/10 15:49
I recently had my flights canceled too Paris and Greece, orbitz is running a skeleton crew to answer phones. I had no notification from orbitz and you cannot call until 72 hours before the flight. NO PERSON TO TALK TO...EVEN CHAT SERVICE IS A USELESS ROBOT!!!NO REFUND NO COMMUNICATION ...DONT WASTE YOUR MONEY ON THIS CORRUPT WEBSITE!!!
Avoid this place
by Mikel410 on 2020/04/05 15:34
Zero customer service
Can not get through
by Fraustrated238499 on 2020/04/03 02:01
I understand these are difficult times; however there should be more innovative way on how they can handle their calls. Perhaps enter a call que and someone calls you back when it’s your turn. I have tried several times contacting them about a refund and it is impossible to get through. The airline are going through just as hard times and I can still get to speak to someone.
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Refund
by marthur99 on 2020/03/30 11:41
I booked a trip that was cancelled due to COVID19. When I canceled my Madeline hotel reservation in Telluride, orbitz stated there as no refund due to hotel fee. The hotel states they never charged Orbitz and would not. Despite repeated calls you still have not refunded my money. The ticket number is 7521069127955. Please refund this ASAP. Michael Arthur 352-812-5876
Flight
by Dartim on 2020/03/29 22:08
Trying to cancel flight online and Orbitz app will not allow me to do this. I have cancellation insurance and still it will not allow!!
the absolute worst
by 123anon123anonymous113 on 2020/03/29 13:52
This has gotten to be ridiculous. I’ve been charged so much for bs. still no refund for the hotel i was forced to cancel. had to pay $484 to move my flight from april to june, even though their bs website now says that i should have been able to change the flight without penalty. I can’t wait until 3 days before my flight to talk to an agent. I have major surgery scheduled and can’t wait til last minute. this is bs. Orbitz, I hope you understand that you will go out of business after this. No one is happy, and 99% of your customers will never return. nice job 👍
Poorest customer service ever
by Adonna Cardoza on 2020/03/26 15:43
I’ve never experienced such poor customer service. Non service Worst company ever encountered! Save yourself and do not book with orbitz they keep booking packages and don’t take care of existing customers! They are sending me notifications of plane on time 😯check out information. The resort and airline have contacted me. All saying I need to cancel with the agency I booked through and both telling me I will get full refund! This orbitz is a joke! The closest I got to talking with a representative was telling me my wait time could be 14 hours.
Really?
by sgat3225 on 2020/03/25 21:29
You booked me at a hotel that is closed. It was a non refundable rate. Waited on hold for two hours. Why don’t you just shut down if you can’t handle the volume. I’ll be switching travel apps.
Horrible customer service
by PYAmoon on 2020/03/25 16:20
I understand it’s a pandemonium of COVID19, but the customer service is the worst and not update to resolve anything coming.
Refund
by school 02 on 2020/03/23 13:25
I booked to travel from Jordan to Chicago on March 18 ,Jordanian authorities close the airport,I don’t know why my refund short 135 dollars even I bought travel insurance and I don’t have nothing to do with it,this my last time I used this app to travel
Customer service
by dp1551 on 2020/03/22 22:08
Was on line for 3 hours , got hung up on waiting for a call back. It never came. Trying to switch flights. I bought travel insurance also.
COVID-19 Refund
by Nataileee on 2020/03/22 03:18
I received an email from the hotel in Greece informing me that my upcoming trip is canceled and they will be closed because of the coronavirus and I’m entailed you a full refund since they can’t accommodate me anymore. I tried calling Orbitz to get back my money and I’ve yet to reach anyone on the phone. I tried canceling online and I can’t because I’m not in that 72hrs traveling period. I would like to reached someone about my money before I start filing a dispute with my credit card company. Orbitz had no issuing taking my money for my booking and now I can’t reached anyone on the phone in regards to my trip or my money.. This is the worst travel company ever!!! Please don’t book anything with them or use them for any trips in the future... you will regret it!!!
Stuck Internationally
by Inadequate.service on 2020/03/20 21:50
Orbit is horrible!!! I am in Belize and have been trying to get a flight back to US. Orbit responds to make changes directly with airline and after hours I finally rebooked only to have United tell me I couldn’t rebook because I booked with a third party...Orbit. I tried to get an agent and was stuck with an automated msg saying would you like to start over....or we will be back shortly try again! I will tell everyone that you do not stand behind your customers in a time of crisis. I was terribly disappointed. You have lost me as a costumer and I will spread the word. You do not even rate you get minus 5 stars!!! I guess I have to give you a star or I can’t send so you get a star by default!
Amazing
by jasjenedn on 2020/03/20 00:41
Love it
Impossible to get hold of an agent
by casualentertain on 2020/03/19 05:59
Have tried in vain so many times to talk to a real agent. Only a virtual agent answers my request. Please arrange a real agent to talk to a real customer.
Best and easiest
by Slash Forever on 2020/03/18 01:46
I have used Orbitz for years. It’s my go to site. Highly endorse site
Contacting support
by dreb1986$ on 2020/03/18 01:16
Have spent the last five days trying to talk to an actual agent been on hold for countless hours have yet to talk to anyone. I called the actual hotel we’re supposed to stay in and they said they would cancel booking no charges due to circumstances but I have to get refund from Orbitz who I can not get a hold of. Very upset will not use Orbitz in the future have been a Orbitz user since for years this is so disappointing!
Moayad Haddad
by Flifwe1@! on 2020/03/17 21:17
If I could give them 0 I would!!! Don’t waste your money with this company as advice because it’s big ripoff company and not professionals.
Trip cancellation/change
by Emmanuel Angeles on 2020/03/17 19:54
Since March 13 Im been trying to cancell my trip to SDQ (Dominican Republic) and it’s been imposible,I don’t want to lose my money and all i want is to reschedule my trip, if you ever read this email here’s my cell # 347-583-2847 Itinerary # 71007349589161
Cancellation not handled properly
by caly lady on 2020/03/16 16:06
I tried to cancel my reservation to Hawaii due to the obvious reasons and government suggestions for not travel. The phone line was off on Sunday. I contacted an agent via website and only the first portion of my trip was cancelled and travel credit issued. And then I was cut off. I tried to call orbitz this morning and after spending some time on the phone holding I was cut off. Contacted an agent vi website. The answer was I have to find someone who can handle this. Seriously? A simple cancellation of flights only involving a travel insurance. I just want my money back. I know it is hard to handle business in these times but appropriate management is needed on your part.
Covid-19 response
by KennyRoyD on 2020/03/16 14:36
I am very disappointed in lack of assistance I am getting while trying to cancel my flight
Canceld package
by mor?!. on 2020/03/16 11:56
I canceled my vacation package hotel flight car with orbitz. I bought insurance i made 2 phone calls to orbitz they took care of all reservation cancelations i had my money deposited in my account in less than 24 hours i call this excellent service thank you mike
Bags checked
by orbitzssucks on 2020/03/16 10:37
I have paid $70 for checking 2 bags, but when we reached the airport, JetBlue said they were not paid for. We had to pay for them again. The lady working there said it happens all the time with third parties. This is not the first time We had a bad experience with orbitz but it surely will be the last because we’re never using it again.
Phone don't work
by knarf78501 on 2020/03/15 13:48
Trying to get a refund to my booked hotel. I call the 800 number and it says they're having technical difficulties and it hangs up. For two days I've been trying to get ahold of Orbitz. I contacted the hotel and they said to contact Orbitz. Never again.
Comprehensive Failure
by Onenicetie on 2020/03/15 01:54
I’m done with Orbitz. The company has failed COMPREHENSIVELY with this fake pandemic. No plan. Please go out of business.
Horrible customer service
by Seansterr on 2020/03/14 17:28
You would think during a pandemic they would be a little more accommodating. Impossible to cancel or change a reservation. Customer service phone number hangs up on you. They won’t refund me money for something paid for but cannot use
Blad
by Vladik51 on 2020/03/14 01:41
This is the worst company and I recommend not use is because they are so unprofessionally.Terrible!!!! Their website doesn’t work. They don’t answer my calls already second day..... 57 calls????!!!!
Canceling reservations
by PF ! on 2020/03/13 18:34
The site is very difficult to cancel a reservation
Impossible to cancel
by Menlo Girl on 2020/03/13 04:22
Today is March 12, 2020 and I have tried Ail DAY to cancel a flight for tomorrow. I have tried calling, email, customer service chat and using the Orbitz App ALL to NO AVAIL. Totally frustrated!!!!
Use Orbitz for all travel needs
by gkokotis on 2020/03/13 01:19
Dependable and simple to use. It is my go-to app especially when it’s a last minute decision.
Cancel
by T.Newb. on 2020/03/13 00:44
I have been trying to cancel my flight I made less than an hr ago and I have been on hold for 45 mins and every time I try online it says something about the website error. I just want my money back. Would not recommend orbitz to anyone atp
NEVER AGAIN!!!! :(
by CA raisen on 2020/03/13 00:19
This company is the worst. I will NEVER use them again. I’ve been trying to get through to an agent for two days. I’m put on hold and then it hangs up after 30 minutes. I’ve tried reaching a virtual agent and it said the agents are helping other customers and to try again later. Awful customer service. Never again!
Quite
by 400rt on 2020/03/13 00:03
The room was nice and the area was quite, the only issue was the shower could have been cleaner.
Horrible Customer Service
by RafaRivas on 2020/03/12 17:45
Tried canceling my reservation due to corona virus outbreak and the staff answering the phones as well as the company itself is numb to the people being scared and worried about their stay. Horrible
Zero customer service
by media-n on 2020/03/12 10:51
Not worth any savings on anything they have no customer service
Stuck with no help
by SwimMom53 on 2020/03/12 03:17
Trying to cancel a flight that I was given 24hours to do so with full refund. I cannot do that since every time I attempt to do so online on my phone or computer or through the app, it does nothing but download a blank page. I’ve tried to call numerous times but the lines are busy it states. I’m not happy now getting stick with a flight I thought I could cancel within 24hours period with a full refund. Here I am, down $400 because your cancellation page isn’t working and no one to speak to or even email about this.
Vacation
by albertramirez31 on 2020/03/12 03:05
Awesome prices!
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Good Deal
by Marvelous Minnie on 2020/03/10 06:02
Thought first time flight booking went well
Don’t book through Orbitz
by hgtyuiopd on 2020/03/09 23:10
Don’t book through Orbitz. They put me on Delta going to location where I had a free carry on. They booked me on Frontier going back not making it obvious that now I would have to pay an additional $55.00 for my same carry on.
Took my money...
by Kyjax007 on 2020/03/08 04:04
No trips showing in my trip folder but money taken from my account
Don’t even bother downloading
by yrod16yo on 2020/03/07 23:38
Bad customer service been with them for years..... now it’s getting worse. You are better off with another agency. Orbitz will screw you over in the end. Don’t download or even do business with them trust me!
Crashes
by Tay. Tay.. on 2020/03/05 13:45
Latest update ruined app cant even open it. It shows the startup screen and crashes/closes. Will end up deleting it if not fixed asap. Of course it happened right when Im trying to book flights. 🙄
Zero Stars
by NickyP. on 2020/03/05 02:43
If I could give zero starts I would. Stranded at the airport by a car company booked though this app who wouldn’t honor the reservation. I was treated rudely on the phone. When I called ORBITZ customer support, their “System” was down and they were unable to help. STRANDED AT THE AIRPORT ZERO STARS.
Canceling flight?
by Aerin108 on 2020/03/04 01:33
Horrible customer service, there is the CDC level 3 travel warning for South Korea which I booked a flight for my friend. The layover is in South Korea but it was okay I bought the travel insurance right? Nope. No way to cancel my flight as they make you call To cancel but after an hour and a half wait, the automated voice tells you to cancel online before hanging up, then online tells you to call. Amazing.
Excelente Servicio
by Csanabaria on 2020/03/02 22:42
No solo venden pasajes a buenas tarifas. Su call center es de lujo. Maravillosa atención. Los felicito y los recomiendo ampliamente!!
Orbitz is useless
by iNtheMiX66 on 2020/03/02 22:20
I have a trip booked. I try on the website or app to check my itinerary and theres nothing, can’t find the trip. I contact orbitz and nothing. I only downloaded the app in hopes of getting some help with my trip. #thankstrump
App doesn’t work
by Dan12Con on 2020/03/02 18:20
It won’t open at all. Total trash.
Here’s my F’n review
by scarchef on 2020/03/02 11:18
It's taken me a bit to write this review mainly because I'm still hot in how this company can get away with straight up robbing people then hide behind nomenclature of a policy that no one knows about and is hidden on their website. I recently was going to go on a long overdue Vacation and booked my flight through Orbitz. I had used them in the past and thought their services were good. Yep that's all changed now. I work for the FED as a contractor and part of my job is maintaining qualifications to keep my credentials current and in good standing. Sometimes there might be a class or seminar that accepts contractors that will enhance my standing career wise with the FED. It is rare that this happens but more on this later as it factors in. So I book my flight for some long overdue downtime. I choose to take the insurance option and pay the extra money in case I have to cancel or reschedule as my job with the FED can be demanding and it's happened before. A couple of days later after booking my flight my supervisors inform me that there is an opening for a training class that I've been trying forever to get a slot. Like I said it's rare this happens and it would best to delay the vacation and take the slot because who knows when the next opportunity will be? So I agree and begin the process of canceling my flight and starting the insurance process to recoup my money which is a little less than a $1000 bucks. Now keep in mind I've booked this trip 6 weeks in advance and we're about 1 week after booking. So of course Orbitz customer service hotline is in India - so it takes me about 2 hours of dropped calls, disconnections and language barriers to finally cancel my reservation. I inquire about the insurance clause and get told that's another number and company that I have to file a "claim" with. Are you serious? Why do I have to file a claim? That should be automatic with the cancellation! Orbitz had no problem taking my money on the website for the "insurance" option. But NO! I have to file.... So I start the process. Then this is where it goes all wrong. I have to file with AIG.....fill out a very long and cumbersome form on line, submit, then "wait" for a decision. DECISION!?!?! FOR WHAT!?!?! 2 weeks go by and then I get an email that says that not only is the claim denied, but I will NOT BE GETTING A REFUND!!!! What the hell is insurance for then!?!?! According to AIG "the reason stated is not covered by the insurance policy". BTW on Obritz website cancellation policies are not even MENTIONED. Rounds of emails begin and still nothing. I get there should be a additional charge or fee for a cancellation.....but complete forfeiture of full price of the ticket is completely unacceptable. That is why it's called INSURANCE. I should have gotten at least a partial from this at the very least, or been given the option to reschedule my flights. But no, nothing, nada, zilch. So now I'm dealing with Orbitz on the matter and getting nowhere 6 weeks later. The flight and vacation dates has come and gone and not only am I bitter about the entire experience, Orbitz and AIG just stole a grand from me without blinking an eye. I might have well been held up at gun point in the street and it's taking everything I have not to write experlitives or swear on this review because I'm still hot, hot, hot about the whole thing.
Things have changed
by been a few places on 2020/03/01 17:17
I wish you had more “pay later ‘ options that’s how it used to be
Frustrated
by faceriderr on 2020/03/01 04:05
I can’t enter my discount on the app
Exceptional service!!
by Nik Zupan on 2020/03/01 00:02
Overall very pleased with the room and service! Janice at the front desk is definitely a keeper!!
Hold times too long...
by KB King Farm on 2020/02/29 14:45
Orbitz has lost its foundation of customer service ! If I want to stay on hold a half hour I could call the airlines directly!
Using Orbitz for years
by Murl V on 2020/02/28 18:24
Whether it’s a small local flight and/or hotel or an elaborate itinerary, I use Orbitz for most of my travel needs. It’s easy to use and I trust the pricing i get on top of the flexibility it offers on dates etc.
Easy to use
by Twin2914 on 2020/02/28 14:38
I use orbitz for all my booking needs, prices are great, easy to navigate and I trust them.
Close but needs a lot of refining
by lpbobsledder on 2020/02/28 05:58
Constantly getting hidden costs. Last week was a $40 resort fee though not advertised on site
Crashing constantly
by pelvis1 on 2020/02/27 14:54
Still crashes and won’t open.
My opinion
by Javierpimentel1224 on 2020/02/27 03:16
The best
2000 Miles Later...
by xplAybOi on 2020/02/26 10:02
We made it to Boston using Orbitz for their lowest cost options to stay away! 👍
Do not buy the travel protection!
by My3KJGs on 2020/02/24 21:10
They still charge you an arm and a leg to change flights. After changing a flight three times due to trouble with passport renewal, and almost $1,000 later in change fees, they are now giving me the BS that they cannot give me “standard economy rate”. They can only give me “Q class rate” because that’s all that’s available to them. Cause it’s a paying customer’s fault that we see the lower rate and not their “Q rate”, right!? Years of service gone the drain. Guess I won’t be using Orbits or Expedia anymore since they’re sister companies.
Does not work sine last update......
by mhmalin on 2020/02/24 15:57
App crashes immediately since last update. Useless. Does anyone test these updates?
Hidden fees
by Tinajero sanchez on 2020/02/23 22:33
First bag it’s not free 🤨they offer you a cheap fly. But you have to pay for all your luggage not matter what ,nasty and ugly service with the airlines they used
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Misleading
by nas_tea_nate on 2020/02/21 03:05
I booked a round trip to San Diego. Flying back I was not able to carry on my bag, neither was my wife or son. It cost an additional $90 to check our luggage. After some research I could have booked all of this direct with the airlines for less money and been able to carry on our luggage. Also I booked a hotel room and my bank account was charged then refunded without me doing a cancellation. I don’t know why that happened
Awesome Weekend
by #jackofalltrades on 2020/02/21 02:45
I rented a car for for February 14th. Not because it was Valentines Day because it was my best friend’s birthday. I got to spend the entire weekend with a very dear friend and paid less that 100.00. Well worth it. Thank you Orbitz!!!
Cancellation could not be done
by Yashaswi on 2020/02/20 00:21
I am more frustrated with the customer care than the app!! They held me for more than 30 Minutes and I am still on hold!!!!!!’
App won’t even open
by Moosey1988 on 2020/02/19 22:01
App had an update two days ago and now when trying to open it, it just crashes and closes. Guess I’ll book my hotel elsewhere 😏
Access
by stArnito on 2020/02/19 19:37
Access to places to stay and things to do is easy.
My 24/7 travel agent
by Rocky90210 on 2020/02/16 05:22
Booking travel through a travel agency is a thing of the past. I like being in control of the details and Orbitz is my trusted partner.
Good deals
by yanelli13 on 2020/02/15 15:51
Easy fast with reasonable prices
You got to show the full price including all hidden fees
by Sanon21 on 2020/02/13 06:55
Such a waste of time when you see property fee and other fees added when you try to book a property by price.
Great travel app!
by woahitsbrianb on 2020/02/11 04:53
Love this app. Super clean and simple. Great work!
Ticket shopping
by mrqschase on 2020/02/09 07:42
Literally the first place I go when I need to find good pricing (other than google flights) lol Hands down best app!
Hidden Fees
by R2TJLFDNY on 2020/02/06 14:45
The Orbitz prices are great until you get to the counter of the hotel or car rental and get slammed with “resort fees” or hidden extras.
Nice
by Lucky soul on 2020/02/05 20:19
Very well thought and executed website. Very easy to use.
Doesn’t work well
by Migdalia15 on 2020/02/04 21:39
I have a trip booked next month and every time I try to access the trip info I have to put my email and itinerary number in. Then, the app says my trip cannot he found??
Terrible
by V/V on 2020/02/03 07:40
45 minutes and gave them 10 different options for flight changes over 2 weeks and finally said Cincinnati to any us location on April 17. It’s now been 1 hour.
Car Rental
by The Epp Family on 2020/02/01 06:32
Simple process Great Customer Service Affordable prices Thank you Orbitz!!
Travel insurance is a scam
by angi0314 on 2020/01/28 20:20
Even if the reason you need to change your flight dates is because a dear family member is DYING ORBITZ will NEVER CANCEL OR GIVE U A REFUND ON YOUR RETURN TRIP. U have to file a claim w/3d party insurance & hope for best. What a crock. I’ve used this service repeatedly & this is 1st time I needed help changing flights. NO SUCH LUCK.
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
Love using Orbitz BUT....
by MakeGrandmaHappy on 2019/07/19 11:02
I like everything about using Orbitz EXCEPT that I cannot indicate that I am a passenger with disabilities. I always have to call the airlines after I book the flight to request wheelchair assistance. That’s annoying. Orbitz should add a way to do this in the app. Otherwise using Orbitz is a breeze. I can try picking different days of the week to see where I can find the cheapest flight. Today while I was searching for a flight one of my options suddenly dropped $75 and I grabbed it. Round trip PHL to PVD for $159! Sweet!
Do your own Extra work for assurance
by SpoiledReBelle on 2019/09/15 02:48
This should be an easy process to search and book your flights however, in my incidence, I received an email that said: Thanks! Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation I was busy that day and didn’t have time for anything as I had last minute errands to run before catching my flight to AMS... Little did I know... they had double booked my flight ( confirmed by American Airlines) so they had sent me another email saying my flight was not confirmed and to call them... I came back to AMS with heavy jet lag only to later find out that my flight had been cancelled due to the double booking! There goes my good deal and my flight schedule... not to mention that I had to apparently call them to make sure I got my trip protection fee back! If you are going to use orbitz, you better call the airline yourself to make sure everything is good, reserved and ticketed and that you were not double booked! All I got was a sorry for the inconvenience... yea now I have to look for another flight aaand pay more!
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Wow are changes ever a problem with Orbitz
by Anhmac on 2019/09/20 14:13
I made a mistake on the date on a reservation I made on my phone, recognized it IMMEDIATELY and there seems to be no means to correct it. Customer service first, of course, goes through computer, but finally I got a human and their computers were down and I was asked to hold for 5 minutes. 45 minutes later, I gave up. No means of emailing, not even messaging through their app, which only refers either to a call option or an automatic call back from the same system that is not working. I’m assuming there’s eventually, through some path, going to be a Orbitz credit type solution, but this sure does not seem like a sustainable strategy for maintaining customers.
Misleading
by upset/nothappy on 2019/01/04 23:21
I tried to reserve a hotel and on the orbitz main page not in fine print it stated book now pay later. Well just FYI that is not always the case. I was charged the full amount for my reservation immediately after inputting my card number. Always check what the actual Hotel requires because orbitz will not refund your money. They will advise you to contact the actual Hotel and you will need to cancel you reservation and request a refund directly through them. So read the fine print and research if the actual Hotel requires a deposit. This to me is misleading and just plain wrong and not the way to conduct good business. I will stick to Expedia. Very unhappy customer here.
Purchase keeps getting rejected
by cant enter my name on 2019/05/16 00:45
I normally use orbitz all the time. They have the lowest price a lot and it’s easy to use but the last few times I tried to buy through them I had problems. Like just now I went to buy airplane tickets. I filled out my info and hit complete purchase. It came back saying my flight had sold out. I thought I would double check and went through the process again (it didn’t save my passenger or payment info). This time it said the flight times has changed and made me enter the info AGAIN. Then it said the price had lowered. So I enter my info for a 4th time and it finally went through!
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
I use this app all the time
by I_luv_2_trvl on 2018/05/17 14:37
I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
Sixteen Years Never Disappointed
by UH Account on 2019/08/30 18:37
I’ve been with Orbitz a longish time and I am happy with the services they provide. I have tried other booking sites and am satisfied with the customer assistance I receive from Orbitz. If I read the reviews together with all the information Orbitz provides during travel planning, then booking and travel are seamless. And when life happens, Orbitz personnel are supportive and responsive. Been here 16 years, I’m not going anywhere . . . except Paris, Frankfurt, Hong Kong . . .
Outstanding customer service
by rifleman44mag on 2018/03/21 21:15
We have booked many trips through Orbitz over the years, last year we were traveling to Rome. We had many hotels booked, non- refundable. In October my wife was diagnosed with cancer. I called Orbitz and and explained. While I was on hold with them they called each hotel, kept me updated entire time, and got all our money back, every cent. We will never use another travel site. Outstanding Customer Service Thank You
Stuck Internationally
by Inadequate.service on 2020/03/20 21:50
Orbit is horrible!!! I am in Belize and have been trying to get a flight back to US. Orbit responds to make changes directly with airline and after hours I finally rebooked only to have United tell me I couldn’t rebook because I booked with a third party...Orbit. I tried to get an agent and was stuck with an automated msg saying would you like to start over....or we will be back shortly try again! I will tell everyone that you do not stand behind your customers in a time of crisis. I was terribly disappointed. You have lost me as a costumer and I will spread the word. You do not even rate you get minus 5 stars!!! I guess I have to give you a star or I can’t send so you get a star by default!
Cancellation not handled properly
by caly lady on 2020/03/16 16:06
I tried to cancel my reservation to Hawaii due to the obvious reasons and government suggestions for not travel. The phone line was off on Sunday. I contacted an agent via website and only the first portion of my trip was cancelled and travel credit issued. And then I was cut off. I tried to call orbitz this morning and after spending some time on the phone holding I was cut off. Contacted an agent vi website. The answer was I have to find someone who can handle this. Seriously? A simple cancellation of flights only involving a travel insurance. I just want my money back. I know it is hard to handle business in these times but appropriate management is needed on your part.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Very rude and poor support
by mercyxn on 2019/12/29 14:18
I called the night before to pick up the car earlier. A request was generated and next morning i called to check on it but the guy over the phone was very rude and said he doesn’t see any request and should wait. I needed information on how to get to the rental pick up and if i could wait at the car rental location. The guy was extremely rude and said he doesn't know if their is waiting area and hung up the phone. You need to staff people who are helpful and atleast talk gently if they aren't aware of the information. I just arrived to the city the first time and needed the information.
Convenient (but could be improved)
by Dr Pupfish on 2019/04/15 03:12
I like that the app finds good deals on hotels and use it frequently. It allows me to filter for “pet friendly” facilities— but, when i reserve a room at “pet friendly” hotel, the facility is not informed that I’m booking for me and my pet. So, i have to call separately to confirm that they have pet friendly rooms available. Also, the app does not provide information regarding additional fees for pets. And sometimes the pet rules described by the app are not accurate This could be improved.
Much more reliable than Priceline
by bdahl_3 on 2019/11/27 22:50
We tried several times to book our package through Priceline because we had promo. Each time, they said our flight was not available and charged us for the tickets. We then had to get the charges reimbursed and never were able to book flights. We had absolutely NO issues with Orbitz and scored a way cheaper package than Priceline with our promo. Awesome!!
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
Orbits screwed us
by Bones 55 on 2019/12/05 00:20
You created a big problem for my wife and I. I had driven for six hours , as I try to check in from long trip , my wife has a very low ejection fraction , in case you don’t know what this is , her heart is dying. It took over 3 hours to get her in a room all because you’re company put the wrong dates down., orbits did admit the mistake oh also we were in town for the funeral of my wife’s brother . So I had ask orbits to comp me with a room in the future, or a refund of my stay at the hotel. But orbits have not given me a call or emailed me . Again orbits should be held to a higher standard They being orbits should show us a little courtesy ! In y b in loom
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App name
Orbitz Hotels & Flights
Description
Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 5% on hotels and 1% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by December 31, 2020, for 1 or more nights for travel by December 31, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. APP12 Coupon Code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 12% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by April 30, 2020, for 1 or more nights for travel by December 31, 2020. Qualifying bookings instantly receive 12% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $100 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
I will NEVER use again!!!
by LGSPITZ on 2020/05/31 18:09
They claim you can cancel within 24 hours. But then they make it Impossible to do so!! I kept getting the runaround (and took pictures on my phone to prove it). Had to eventually go over to the airline to cancel after many, many attempts to cancel online with orbitz, and I had to make sure it was done within 24 hours. Now I apparently have a credit instead of a refund. Have been on the phone with Orbitz this whole day, been cut off twice, explained the situation three times, on hold for HOURS, and still nothing is solved. Was just told to call back on Monday between 9 and 5. I work from 7a to 8p. Do NOT USE Orbitz if you have any possible chance of cancelling. I will never use them again. Ever.
Good but, glitchy!
by Kuling23 on 2020/05/27 13:20
Good luck cancelling or making changes on the app.
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
Terrible Experience
by Pinky7313 on 2020/05/24 19:51
Booked a room at a Westin and got there to find out they don’t even have that room available to book...... still waiting on a refund
Refund
by Terri-HUDSON VALLEY NY on 2020/05/20 12:01
I had to cancel my reservation and reschedule it and now I’m finding out refunds take a month to get back. That turn around is way too long.
Covid
by mike4745987; on 2020/05/18 14:33
Flight was canceled due to Covid-19. Awful communication on how to get reimbursed for flights. Still struggling for info. No call backs etc.
Scam
by 6mariop9 on 2020/05/12 00:56
They advertise a 15% discount but it can only be used at fine establishments such as motel 6. Not at any hotel you would actually want to stay at. When you finally find the number to call them good luck getting anyone that knows anything or even cares to help. This app is trash. Not even worth the one star rating.
Refund
by ZenPeace 2 on 2020/05/08 14:21
I have been trying to get my refund from orbitiz for over a month. My trip was cancelled by Eva airlines. I received a refund for my hotel but not the refund for my flight. Requested a letter from orbitiz it states refund was done on April 18. Spoke to Affirm they have not gotten refund from orbitiz. I will think long and hard befor e I use orbitiz for my traveling needs. Katherine Moore
Ghost flight
by ja-/"&@?123 on 2020/05/06 18:18
Purchased a flight to Guatemala May 6 at 1:28am we went to airport on Los Angeles,were no plains going out.Next day call orbits to ask what happened they answered was call Volaris.I didn’t purchase from them.I think Orbits should be responsible for there costumer service.You sell tickets and hotel rooms but don’t care about the costumer
Customer service
by Raffy1117 on 2020/05/04 11:59
I still waiting to hear from customer service regarding my cancelled hotel because of a pandamic
Never again will Orbitz get any of my business
by Duped by Orbitz on 2020/05/02 20:38
Their app is ZERO help... which strangely enough is the same as their website, Facebook page, and toll free number. Orbitz is the toughest place to obtain a refund I have ever run into. I have been put on hold for hours, disconnected, and otherwise stymied.
Won’t take my calls
by Que3nLizz on 2020/04/26 21:45
Very disappointed with the service. I’ve been a costumer for many years. One of my bookings was canceled by mistake. I have try to contact costumer service and no one helps.
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Rewards Visa Alert!!!!!!
by Buehler50 on 2020/04/21 16:13
DO NOT apply for their Rewards Visa!!!!! Nothing after you hit the submit button. But you get a hard inquiry on your credit!
Don’t waste your money
by cdorto1 on 2020/04/16 18:30
They refuse to communicate with you if your flight is more than 72 hours away and won’t chat online if it’s more than 10. I can’t wait that long to figure out what’s going on. I won’t book with them again. Customer service is awful!
Lack Appropriate Customer Tools
by TickedOffSenior on 2020/04/14 22:00
Got hotel to cancel and refund non refundable hotel but Orbitz has no way that customers can submit this info during pandemic. Instead it ask customers to wait months out in my case (3days before traveling) to speak to someone, then another 30 days plus for a refund. Why can’t I submit hotel documentation online with my cancellation request?
Easy to use
by Sewing Technician on 2020/04/14 16:37
I use this app all the time to arrange flights for my instructors. I can count on it.
The worst !
by johnny jackass on 2020/04/13 13:54
Maybe they left town due to the virus , packed up and bailed out , impossible to get an agent on the phone , makes me wonder if there even there ? A real disappointment, this is no way to do business. The managers there should be in question?
😡😡😡
by Ngor Diene on 2020/04/13 09:36
This is by far the worst traveling agent or whatever you want call it 🤬
No communication
by mike197000 on 2020/04/10 15:49
I recently had my flights canceled too Paris and Greece, orbitz is running a skeleton crew to answer phones. I had no notification from orbitz and you cannot call until 72 hours before the flight. NO PERSON TO TALK TO...EVEN CHAT SERVICE IS A USELESS ROBOT!!!NO REFUND NO COMMUNICATION ...DONT WASTE YOUR MONEY ON THIS CORRUPT WEBSITE!!!
Avoid this place
by Mikel410 on 2020/04/05 15:34
Zero customer service
Can not get through
by Fraustrated238499 on 2020/04/03 02:01
I understand these are difficult times; however there should be more innovative way on how they can handle their calls. Perhaps enter a call que and someone calls you back when it’s your turn. I have tried several times contacting them about a refund and it is impossible to get through. The airline are going through just as hard times and I can still get to speak to someone.
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Refund
by marthur99 on 2020/03/30 11:41
I booked a trip that was cancelled due to COVID19. When I canceled my Madeline hotel reservation in Telluride, orbitz stated there as no refund due to hotel fee. The hotel states they never charged Orbitz and would not. Despite repeated calls you still have not refunded my money. The ticket number is 7521069127955. Please refund this ASAP. Michael Arthur 352-812-5876
Flight
by Dartim on 2020/03/29 22:08
Trying to cancel flight online and Orbitz app will not allow me to do this. I have cancellation insurance and still it will not allow!!
the absolute worst
by 123anon123anonymous113 on 2020/03/29 13:52
This has gotten to be ridiculous. I’ve been charged so much for bs. still no refund for the hotel i was forced to cancel. had to pay $484 to move my flight from april to june, even though their bs website now says that i should have been able to change the flight without penalty. I can’t wait until 3 days before my flight to talk to an agent. I have major surgery scheduled and can’t wait til last minute. this is bs. Orbitz, I hope you understand that you will go out of business after this. No one is happy, and 99% of your customers will never return. nice job 👍
Poorest customer service ever
by Adonna Cardoza on 2020/03/26 15:43
I’ve never experienced such poor customer service. Non service Worst company ever encountered! Save yourself and do not book with orbitz they keep booking packages and don’t take care of existing customers! They are sending me notifications of plane on time 😯check out information. The resort and airline have contacted me. All saying I need to cancel with the agency I booked through and both telling me I will get full refund! This orbitz is a joke! The closest I got to talking with a representative was telling me my wait time could be 14 hours.
Really?
by sgat3225 on 2020/03/25 21:29
You booked me at a hotel that is closed. It was a non refundable rate. Waited on hold for two hours. Why don’t you just shut down if you can’t handle the volume. I’ll be switching travel apps.
Horrible customer service
by PYAmoon on 2020/03/25 16:20
I understand it’s a pandemonium of COVID19, but the customer service is the worst and not update to resolve anything coming.
Refund
by school 02 on 2020/03/23 13:25
I booked to travel from Jordan to Chicago on March 18 ,Jordanian authorities close the airport,I don’t know why my refund short 135 dollars even I bought travel insurance and I don’t have nothing to do with it,this my last time I used this app to travel
Customer service
by dp1551 on 2020/03/22 22:08
Was on line for 3 hours , got hung up on waiting for a call back. It never came. Trying to switch flights. I bought travel insurance also.
COVID-19 Refund
by Nataileee on 2020/03/22 03:18
I received an email from the hotel in Greece informing me that my upcoming trip is canceled and they will be closed because of the coronavirus and I’m entailed you a full refund since they can’t accommodate me anymore. I tried calling Orbitz to get back my money and I’ve yet to reach anyone on the phone. I tried canceling online and I can’t because I’m not in that 72hrs traveling period. I would like to reached someone about my money before I start filing a dispute with my credit card company. Orbitz had no issuing taking my money for my booking and now I can’t reached anyone on the phone in regards to my trip or my money.. This is the worst travel company ever!!! Please don’t book anything with them or use them for any trips in the future... you will regret it!!!
Stuck Internationally
by Inadequate.service on 2020/03/20 21:50
Orbit is horrible!!! I am in Belize and have been trying to get a flight back to US. Orbit responds to make changes directly with airline and after hours I finally rebooked only to have United tell me I couldn’t rebook because I booked with a third party...Orbit. I tried to get an agent and was stuck with an automated msg saying would you like to start over....or we will be back shortly try again! I will tell everyone that you do not stand behind your customers in a time of crisis. I was terribly disappointed. You have lost me as a costumer and I will spread the word. You do not even rate you get minus 5 stars!!! I guess I have to give you a star or I can’t send so you get a star by default!
Amazing
by jasjenedn on 2020/03/20 00:41
Love it
Impossible to get hold of an agent
by casualentertain on 2020/03/19 05:59
Have tried in vain so many times to talk to a real agent. Only a virtual agent answers my request. Please arrange a real agent to talk to a real customer.
Best and easiest
by Slash Forever on 2020/03/18 01:46
I have used Orbitz for years. It’s my go to site. Highly endorse site
Contacting support
by dreb1986$ on 2020/03/18 01:16
Have spent the last five days trying to talk to an actual agent been on hold for countless hours have yet to talk to anyone. I called the actual hotel we’re supposed to stay in and they said they would cancel booking no charges due to circumstances but I have to get refund from Orbitz who I can not get a hold of. Very upset will not use Orbitz in the future have been a Orbitz user since for years this is so disappointing!
Moayad Haddad
by Flifwe1@! on 2020/03/17 21:17
If I could give them 0 I would!!! Don’t waste your money with this company as advice because it’s big ripoff company and not professionals.
Trip cancellation/change
by Emmanuel Angeles on 2020/03/17 19:54
Since March 13 Im been trying to cancell my trip to SDQ (Dominican Republic) and it’s been imposible,I don’t want to lose my money and all i want is to reschedule my trip, if you ever read this email here’s my cell # 347-583-2847 Itinerary # 71007349589161
Cancellation not handled properly
by caly lady on 2020/03/16 16:06
I tried to cancel my reservation to Hawaii due to the obvious reasons and government suggestions for not travel. The phone line was off on Sunday. I contacted an agent via website and only the first portion of my trip was cancelled and travel credit issued. And then I was cut off. I tried to call orbitz this morning and after spending some time on the phone holding I was cut off. Contacted an agent vi website. The answer was I have to find someone who can handle this. Seriously? A simple cancellation of flights only involving a travel insurance. I just want my money back. I know it is hard to handle business in these times but appropriate management is needed on your part.
Covid-19 response
by KennyRoyD on 2020/03/16 14:36
I am very disappointed in lack of assistance I am getting while trying to cancel my flight
Canceld package
by mor?!. on 2020/03/16 11:56
I canceled my vacation package hotel flight car with orbitz. I bought insurance i made 2 phone calls to orbitz they took care of all reservation cancelations i had my money deposited in my account in less than 24 hours i call this excellent service thank you mike
Bags checked
by orbitzssucks on 2020/03/16 10:37
I have paid $70 for checking 2 bags, but when we reached the airport, JetBlue said they were not paid for. We had to pay for them again. The lady working there said it happens all the time with third parties. This is not the first time We had a bad experience with orbitz but it surely will be the last because we’re never using it again.
Phone don't work
by knarf78501 on 2020/03/15 13:48
Trying to get a refund to my booked hotel. I call the 800 number and it says they're having technical difficulties and it hangs up. For two days I've been trying to get ahold of Orbitz. I contacted the hotel and they said to contact Orbitz. Never again.
Comprehensive Failure
by Onenicetie on 2020/03/15 01:54
I’m done with Orbitz. The company has failed COMPREHENSIVELY with this fake pandemic. No plan. Please go out of business.
Horrible customer service
by Seansterr on 2020/03/14 17:28
You would think during a pandemic they would be a little more accommodating. Impossible to cancel or change a reservation. Customer service phone number hangs up on you. They won’t refund me money for something paid for but cannot use
Blad
by Vladik51 on 2020/03/14 01:41
This is the worst company and I recommend not use is because they are so unprofessionally.Terrible!!!! Their website doesn’t work. They don’t answer my calls already second day..... 57 calls????!!!!
Canceling reservations
by PF ! on 2020/03/13 18:34
The site is very difficult to cancel a reservation
Impossible to cancel
by Menlo Girl on 2020/03/13 04:22
Today is March 12, 2020 and I have tried Ail DAY to cancel a flight for tomorrow. I have tried calling, email, customer service chat and using the Orbitz App ALL to NO AVAIL. Totally frustrated!!!!
Use Orbitz for all travel needs
by gkokotis on 2020/03/13 01:19
Dependable and simple to use. It is my go-to app especially when it’s a last minute decision.
Cancel
by T.Newb. on 2020/03/13 00:44
I have been trying to cancel my flight I made less than an hr ago and I have been on hold for 45 mins and every time I try online it says something about the website error. I just want my money back. Would not recommend orbitz to anyone atp
NEVER AGAIN!!!! :(
by CA raisen on 2020/03/13 00:19
This company is the worst. I will NEVER use them again. I’ve been trying to get through to an agent for two days. I’m put on hold and then it hangs up after 30 minutes. I’ve tried reaching a virtual agent and it said the agents are helping other customers and to try again later. Awful customer service. Never again!
Quite
by 400rt on 2020/03/13 00:03
The room was nice and the area was quite, the only issue was the shower could have been cleaner.
Horrible Customer Service
by RafaRivas on 2020/03/12 17:45
Tried canceling my reservation due to corona virus outbreak and the staff answering the phones as well as the company itself is numb to the people being scared and worried about their stay. Horrible
Zero customer service
by media-n on 2020/03/12 10:51
Not worth any savings on anything they have no customer service
Stuck with no help
by SwimMom53 on 2020/03/12 03:17
Trying to cancel a flight that I was given 24hours to do so with full refund. I cannot do that since every time I attempt to do so online on my phone or computer or through the app, it does nothing but download a blank page. I’ve tried to call numerous times but the lines are busy it states. I’m not happy now getting stick with a flight I thought I could cancel within 24hours period with a full refund. Here I am, down $400 because your cancellation page isn’t working and no one to speak to or even email about this.
Vacation
by albertramirez31 on 2020/03/12 03:05
Awesome prices!
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Good Deal
by Marvelous Minnie on 2020/03/10 06:02
Thought first time flight booking went well
Don’t book through Orbitz
by hgtyuiopd on 2020/03/09 23:10
Don’t book through Orbitz. They put me on Delta going to location where I had a free carry on. They booked me on Frontier going back not making it obvious that now I would have to pay an additional $55.00 for my same carry on.
Took my money...
by Kyjax007 on 2020/03/08 04:04
No trips showing in my trip folder but money taken from my account
Don’t even bother downloading
by yrod16yo on 2020/03/07 23:38
Bad customer service been with them for years..... now it’s getting worse. You are better off with another agency. Orbitz will screw you over in the end. Don’t download or even do business with them trust me!
Crashes
by Tay. Tay.. on 2020/03/05 13:45
Latest update ruined app cant even open it. It shows the startup screen and crashes/closes. Will end up deleting it if not fixed asap. Of course it happened right when Im trying to book flights. 🙄
Zero Stars
by NickyP. on 2020/03/05 02:43
If I could give zero starts I would. Stranded at the airport by a car company booked though this app who wouldn’t honor the reservation. I was treated rudely on the phone. When I called ORBITZ customer support, their “System” was down and they were unable to help. STRANDED AT THE AIRPORT ZERO STARS.
Canceling flight?
by Aerin108 on 2020/03/04 01:33
Horrible customer service, there is the CDC level 3 travel warning for South Korea which I booked a flight for my friend. The layover is in South Korea but it was okay I bought the travel insurance right? Nope. No way to cancel my flight as they make you call To cancel but after an hour and a half wait, the automated voice tells you to cancel online before hanging up, then online tells you to call. Amazing.
Excelente Servicio
by Csanabaria on 2020/03/02 22:42
No solo venden pasajes a buenas tarifas. Su call center es de lujo. Maravillosa atención. Los felicito y los recomiendo ampliamente!!
Orbitz is useless
by iNtheMiX66 on 2020/03/02 22:20
I have a trip booked. I try on the website or app to check my itinerary and theres nothing, can’t find the trip. I contact orbitz and nothing. I only downloaded the app in hopes of getting some help with my trip. #thankstrump
App doesn’t work
by Dan12Con on 2020/03/02 18:20
It won’t open at all. Total trash.
Here’s my F’n review
by scarchef on 2020/03/02 11:18
It's taken me a bit to write this review mainly because I'm still hot in how this company can get away with straight up robbing people then hide behind nomenclature of a policy that no one knows about and is hidden on their website. I recently was going to go on a long overdue Vacation and booked my flight through Orbitz. I had used them in the past and thought their services were good. Yep that's all changed now. I work for the FED as a contractor and part of my job is maintaining qualifications to keep my credentials current and in good standing. Sometimes there might be a class or seminar that accepts contractors that will enhance my standing career wise with the FED. It is rare that this happens but more on this later as it factors in. So I book my flight for some long overdue downtime. I choose to take the insurance option and pay the extra money in case I have to cancel or reschedule as my job with the FED can be demanding and it's happened before. A couple of days later after booking my flight my supervisors inform me that there is an opening for a training class that I've been trying forever to get a slot. Like I said it's rare this happens and it would best to delay the vacation and take the slot because who knows when the next opportunity will be? So I agree and begin the process of canceling my flight and starting the insurance process to recoup my money which is a little less than a $1000 bucks. Now keep in mind I've booked this trip 6 weeks in advance and we're about 1 week after booking. So of course Orbitz customer service hotline is in India - so it takes me about 2 hours of dropped calls, disconnections and language barriers to finally cancel my reservation. I inquire about the insurance clause and get told that's another number and company that I have to file a "claim" with. Are you serious? Why do I have to file a claim? That should be automatic with the cancellation! Orbitz had no problem taking my money on the website for the "insurance" option. But NO! I have to file.... So I start the process. Then this is where it goes all wrong. I have to file with AIG.....fill out a very long and cumbersome form on line, submit, then "wait" for a decision. DECISION!?!?! FOR WHAT!?!?! 2 weeks go by and then I get an email that says that not only is the claim denied, but I will NOT BE GETTING A REFUND!!!! What the hell is insurance for then!?!?! According to AIG "the reason stated is not covered by the insurance policy". BTW on Obritz website cancellation policies are not even MENTIONED. Rounds of emails begin and still nothing. I get there should be a additional charge or fee for a cancellation.....but complete forfeiture of full price of the ticket is completely unacceptable. That is why it's called INSURANCE. I should have gotten at least a partial from this at the very least, or been given the option to reschedule my flights. But no, nothing, nada, zilch. So now I'm dealing with Orbitz on the matter and getting nowhere 6 weeks later. The flight and vacation dates has come and gone and not only am I bitter about the entire experience, Orbitz and AIG just stole a grand from me without blinking an eye. I might have well been held up at gun point in the street and it's taking everything I have not to write experlitives or swear on this review because I'm still hot, hot, hot about the whole thing.
Things have changed
by been a few places on 2020/03/01 17:17
I wish you had more “pay later ‘ options that’s how it used to be
Frustrated
by faceriderr on 2020/03/01 04:05
I can’t enter my discount on the app
Exceptional service!!
by Nik Zupan on 2020/03/01 00:02
Overall very pleased with the room and service! Janice at the front desk is definitely a keeper!!
Hold times too long...
by KB King Farm on 2020/02/29 14:45
Orbitz has lost its foundation of customer service ! If I want to stay on hold a half hour I could call the airlines directly!
Using Orbitz for years
by Murl V on 2020/02/28 18:24
Whether it’s a small local flight and/or hotel or an elaborate itinerary, I use Orbitz for most of my travel needs. It’s easy to use and I trust the pricing i get on top of the flexibility it offers on dates etc.
Easy to use
by Twin2914 on 2020/02/28 14:38
I use orbitz for all my booking needs, prices are great, easy to navigate and I trust them.
Close but needs a lot of refining
by lpbobsledder on 2020/02/28 05:58
Constantly getting hidden costs. Last week was a $40 resort fee though not advertised on site
Crashing constantly
by pelvis1 on 2020/02/27 14:54
Still crashes and won’t open.
My opinion
by Javierpimentel1224 on 2020/02/27 03:16
The best
2000 Miles Later...
by xplAybOi on 2020/02/26 10:02
We made it to Boston using Orbitz for their lowest cost options to stay away! 👍
Do not buy the travel protection!
by My3KJGs on 2020/02/24 21:10
They still charge you an arm and a leg to change flights. After changing a flight three times due to trouble with passport renewal, and almost $1,000 later in change fees, they are now giving me the BS that they cannot give me “standard economy rate”. They can only give me “Q class rate” because that’s all that’s available to them. Cause it’s a paying customer’s fault that we see the lower rate and not their “Q rate”, right!? Years of service gone the drain. Guess I won’t be using Orbits or Expedia anymore since they’re sister companies.
Does not work sine last update......
by mhmalin on 2020/02/24 15:57
App crashes immediately since last update. Useless. Does anyone test these updates?
Hidden fees
by Tinajero sanchez on 2020/02/23 22:33
First bag it’s not free 🤨they offer you a cheap fly. But you have to pay for all your luggage not matter what ,nasty and ugly service with the airlines they used
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Misleading
by nas_tea_nate on 2020/02/21 03:05
I booked a round trip to San Diego. Flying back I was not able to carry on my bag, neither was my wife or son. It cost an additional $90 to check our luggage. After some research I could have booked all of this direct with the airlines for less money and been able to carry on our luggage. Also I booked a hotel room and my bank account was charged then refunded without me doing a cancellation. I don’t know why that happened
Awesome Weekend
by #jackofalltrades on 2020/02/21 02:45
I rented a car for for February 14th. Not because it was Valentines Day because it was my best friend’s birthday. I got to spend the entire weekend with a very dear friend and paid less that 100.00. Well worth it. Thank you Orbitz!!!
Cancellation could not be done
by Yashaswi on 2020/02/20 00:21
I am more frustrated with the customer care than the app!! They held me for more than 30 Minutes and I am still on hold!!!!!!’
App won’t even open
by Moosey1988 on 2020/02/19 22:01
App had an update two days ago and now when trying to open it, it just crashes and closes. Guess I’ll book my hotel elsewhere 😏
Access
by stArnito on 2020/02/19 19:37
Access to places to stay and things to do is easy.
My 24/7 travel agent
by Rocky90210 on 2020/02/16 05:22
Booking travel through a travel agency is a thing of the past. I like being in control of the details and Orbitz is my trusted partner.
Good deals
by yanelli13 on 2020/02/15 15:51
Easy fast with reasonable prices
You got to show the full price including all hidden fees
by Sanon21 on 2020/02/13 06:55
Such a waste of time when you see property fee and other fees added when you try to book a property by price.
Great travel app!
by woahitsbrianb on 2020/02/11 04:53
Love this app. Super clean and simple. Great work!
Ticket shopping
by mrqschase on 2020/02/09 07:42
Literally the first place I go when I need to find good pricing (other than google flights) lol Hands down best app!
Hidden Fees
by R2TJLFDNY on 2020/02/06 14:45
The Orbitz prices are great until you get to the counter of the hotel or car rental and get slammed with “resort fees” or hidden extras.
Nice
by Lucky soul on 2020/02/05 20:19
Very well thought and executed website. Very easy to use.
Doesn’t work well
by Migdalia15 on 2020/02/04 21:39
I have a trip booked next month and every time I try to access the trip info I have to put my email and itinerary number in. Then, the app says my trip cannot he found??
Terrible
by V/V on 2020/02/03 07:40
45 minutes and gave them 10 different options for flight changes over 2 weeks and finally said Cincinnati to any us location on April 17. It’s now been 1 hour.
Car Rental
by The Epp Family on 2020/02/01 06:32
Simple process Great Customer Service Affordable prices Thank you Orbitz!!
Travel insurance is a scam
by angi0314 on 2020/01/28 20:20
Even if the reason you need to change your flight dates is because a dear family member is DYING ORBITZ will NEVER CANCEL OR GIVE U A REFUND ON YOUR RETURN TRIP. U have to file a claim w/3d party insurance & hope for best. What a crock. I’ve used this service repeatedly & this is 1st time I needed help changing flights. NO SUCH LUCK.
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
Love using Orbitz BUT....
by MakeGrandmaHappy on 2019/07/19 11:02
I like everything about using Orbitz EXCEPT that I cannot indicate that I am a passenger with disabilities. I always have to call the airlines after I book the flight to request wheelchair assistance. That’s annoying. Orbitz should add a way to do this in the app. Otherwise using Orbitz is a breeze. I can try picking different days of the week to see where I can find the cheapest flight. Today while I was searching for a flight one of my options suddenly dropped $75 and I grabbed it. Round trip PHL to PVD for $159! Sweet!
Do your own Extra work for assurance
by SpoiledReBelle on 2019/09/15 02:48
This should be an easy process to search and book your flights however, in my incidence, I received an email that said: Thanks! Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation I was busy that day and didn’t have time for anything as I had last minute errands to run before catching my flight to AMS... Little did I know... they had double booked my flight ( confirmed by American Airlines) so they had sent me another email saying my flight was not confirmed and to call them... I came back to AMS with heavy jet lag only to later find out that my flight had been cancelled due to the double booking! There goes my good deal and my flight schedule... not to mention that I had to apparently call them to make sure I got my trip protection fee back! If you are going to use orbitz, you better call the airline yourself to make sure everything is good, reserved and ticketed and that you were not double booked! All I got was a sorry for the inconvenience... yea now I have to look for another flight aaand pay more!
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Wow are changes ever a problem with Orbitz
by Anhmac on 2019/09/20 14:13
I made a mistake on the date on a reservation I made on my phone, recognized it IMMEDIATELY and there seems to be no means to correct it. Customer service first, of course, goes through computer, but finally I got a human and their computers were down and I was asked to hold for 5 minutes. 45 minutes later, I gave up. No means of emailing, not even messaging through their app, which only refers either to a call option or an automatic call back from the same system that is not working. I’m assuming there’s eventually, through some path, going to be a Orbitz credit type solution, but this sure does not seem like a sustainable strategy for maintaining customers.
Misleading
by upset/nothappy on 2019/01/04 23:21
I tried to reserve a hotel and on the orbitz main page not in fine print it stated book now pay later. Well just FYI that is not always the case. I was charged the full amount for my reservation immediately after inputting my card number. Always check what the actual Hotel requires because orbitz will not refund your money. They will advise you to contact the actual Hotel and you will need to cancel you reservation and request a refund directly through them. So read the fine print and research if the actual Hotel requires a deposit. This to me is misleading and just plain wrong and not the way to conduct good business. I will stick to Expedia. Very unhappy customer here.
Purchase keeps getting rejected
by cant enter my name on 2019/05/16 00:45
I normally use orbitz all the time. They have the lowest price a lot and it’s easy to use but the last few times I tried to buy through them I had problems. Like just now I went to buy airplane tickets. I filled out my info and hit complete purchase. It came back saying my flight had sold out. I thought I would double check and went through the process again (it didn’t save my passenger or payment info). This time it said the flight times has changed and made me enter the info AGAIN. Then it said the price had lowered. So I enter my info for a 4th time and it finally went through!
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
I use this app all the time
by I_luv_2_trvl on 2018/05/17 14:37
I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
Sixteen Years Never Disappointed
by UH Account on 2019/08/30 18:37
I’ve been with Orbitz a longish time and I am happy with the services they provide. I have tried other booking sites and am satisfied with the customer assistance I receive from Orbitz. If I read the reviews together with all the information Orbitz provides during travel planning, then booking and travel are seamless. And when life happens, Orbitz personnel are supportive and responsive. Been here 16 years, I’m not going anywhere . . . except Paris, Frankfurt, Hong Kong . . .
Outstanding customer service
by rifleman44mag on 2018/03/21 21:15
We have booked many trips through Orbitz over the years, last year we were traveling to Rome. We had many hotels booked, non- refundable. In October my wife was diagnosed with cancer. I called Orbitz and and explained. While I was on hold with them they called each hotel, kept me updated entire time, and got all our money back, every cent. We will never use another travel site. Outstanding Customer Service Thank You
Stuck Internationally
by Inadequate.service on 2020/03/20 21:50
Orbit is horrible!!! I am in Belize and have been trying to get a flight back to US. Orbit responds to make changes directly with airline and after hours I finally rebooked only to have United tell me I couldn’t rebook because I booked with a third party...Orbit. I tried to get an agent and was stuck with an automated msg saying would you like to start over....or we will be back shortly try again! I will tell everyone that you do not stand behind your customers in a time of crisis. I was terribly disappointed. You have lost me as a costumer and I will spread the word. You do not even rate you get minus 5 stars!!! I guess I have to give you a star or I can’t send so you get a star by default!
Cancellation not handled properly
by caly lady on 2020/03/16 16:06
I tried to cancel my reservation to Hawaii due to the obvious reasons and government suggestions for not travel. The phone line was off on Sunday. I contacted an agent via website and only the first portion of my trip was cancelled and travel credit issued. And then I was cut off. I tried to call orbitz this morning and after spending some time on the phone holding I was cut off. Contacted an agent vi website. The answer was I have to find someone who can handle this. Seriously? A simple cancellation of flights only involving a travel insurance. I just want my money back. I know it is hard to handle business in these times but appropriate management is needed on your part.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Very rude and poor support
by mercyxn on 2019/12/29 14:18
I called the night before to pick up the car earlier. A request was generated and next morning i called to check on it but the guy over the phone was very rude and said he doesn’t see any request and should wait. I needed information on how to get to the rental pick up and if i could wait at the car rental location. The guy was extremely rude and said he doesn't know if their is waiting area and hung up the phone. You need to staff people who are helpful and atleast talk gently if they aren't aware of the information. I just arrived to the city the first time and needed the information.
Convenient (but could be improved)
by Dr Pupfish on 2019/04/15 03:12
I like that the app finds good deals on hotels and use it frequently. It allows me to filter for “pet friendly” facilities— but, when i reserve a room at “pet friendly” hotel, the facility is not informed that I’m booking for me and my pet. So, i have to call separately to confirm that they have pet friendly rooms available. Also, the app does not provide information regarding additional fees for pets. And sometimes the pet rules described by the app are not accurate This could be improved.
Much more reliable than Priceline
by bdahl_3 on 2019/11/27 22:50
We tried several times to book our package through Priceline because we had promo. Each time, they said our flight was not available and charged us for the tickets. We then had to get the charges reimbursed and never were able to book flights. We had absolutely NO issues with Orbitz and scored a way cheaper package than Priceline with our promo. Awesome!!
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
Orbits screwed us
by Bones 55 on 2019/12/05 00:20
You created a big problem for my wife and I. I had driven for six hours , as I try to check in from long trip , my wife has a very low ejection fraction , in case you don’t know what this is , her heart is dying. It took over 3 hours to get her in a room all because you’re company put the wrong dates down., orbits did admit the mistake oh also we were in town for the funeral of my wife’s brother . So I had ask orbits to comp me with a room in the future, or a refund of my stay at the hotel. But orbits have not given me a call or emailed me . Again orbits should be held to a higher standard They being orbits should show us a little courtesy ! In y b in loom
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