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App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by March 31, 2021, for 1 or more nights for travel by September 30, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Horrible Experience
by NikkiV18 on 2021/03/01 18:21
I had a very horrible experience with a note that I booked on Orbitz. Unfortunately, Orbitz do not take customer’s consideration into anything, only the hotels. Save yourself the money and time, and select better services.
West Mark hotel in Fairbanks Alaska
by Parler is for the people on 2021/02/28 20:39
Worst of the worst! They do not provide fresh towels unless you ask for them They never emptied the trash cans Never changed the bedsheets Room keys have to be reprogrammed constantly because they don’t work half the time Restaurant is closed, and they have no room service if you order anything you have to pick it up and take it to your room to eat Same thing with their continental breakfast You pick it up yourself and take it to your room to eat I stayed there for 6 days Never again!
Complaint
by Frustrated 🤬 on 2021/02/25 20:35
May 2020 flight cancelled by Orbitz Attempting to reschedule the same trip Orbitz wanted to charge me $610 in addition to my credit WHEN I found the same flight on the airline page for only $80 more than I paid in 2020 ...I got the biggest run around. And to get a monetary refund I have to file a claim with the airlines. This company is RIDICULOUS! Called the corporate office phone and got another “agent” I could not get past an agent—“not allowed to give employee ID” “I can’t tell you or send your call to a supervisor” Awful!!! And the second agent I got from the corporate number I called ended up disconnecting the call after I was on hold for 22 minutes. NONE OF THIS IS ACCEPTABLE!
Horrible to cancel
by Abcxzfghjj on 2021/02/25 06:51
It’s such a drag to cancel within 24 hours! The app and online options don’t work! The chat takes forever, the confirmation on the cancellation doesn’t come. Very unpleasant and frustrating.
OMG!! Don’t do it!
by amcar2 on 2021/02/25 02:41
The worst! I’m driving and needed a room for the same night. Found a hotel at a great price(or so I thought), and booked it. I looked EVERYTHING over before booking too. Next thing I know I’m booked for a different day at a ridiculously higher price.... that was just the beginning:(
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Poor customer service
by Eric Idaho on 2021/02/24 18:08
They take a long time to help you in the chat. Then want more money to rebook a canceled flight. Great if you like giving away $$$$ LOL
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Excellent
by Claudia Edparza on 2021/02/19 03:24
I have used Orbitz for over 4 years, will continue to use them many more. Always find the best deals in one place, very simple steps and have the access to even cancel. Definitely have recommended Orbitz to many more.
Mazo menos
by pibonjo on 2021/02/15 23:03
Había televisión , pero no nos dieron el control de la Tv, no había wifi...
Easy to use
by Campgirl6 on 2021/02/15 19:23
No problems using this app. Love that you get points too!!
Awful customer service
by harbanger 1277752 on 2021/02/14 17:08
I called to see if I could switch my flight to an earlier departing flight. Was told multiple things that didn’t make sense like there was a difference in cost of $40, then 5 min later the cost is $95. I finally told the representative to just forget it. I’ve spent over an hour on hold after asking to just keep my original flight. I’m currently on hold
TOP BOOKING APP
by AntRandall on 2021/02/12 15:23
I have used Orbitz to book all of my trips and the service has been great and easy to use I love this app
Spambot Countermeasures Over Humans
by fugly_mofo on 2021/02/12 01:43
I’m a human being. I just checked by pinching myself. Yes indeed, I’m human. However Orbitz has such draconian spambot measures that I can’t even book a hotel. I give it an F- for that. Signed, A Once Loyal Orbitzer!
Don’t even download this app
by did yh k on 2021/02/11 20:26
This company is a total fraud do you do not help you whatsoever. I am booking with them will be your worst nightmare.
The best
by chrisbreathes on 2021/02/11 04:49
Most user friendly and easy to navigate. I like it better than skyscanner.
App
by sjj ggzjjdbdhdhxbjozbx on 2021/02/10 20:52
App constantly saying “something went wrong on our end”
Horrible customer service
by GNHalloran on 2021/02/08 23:53
I had to spend an hour on the phone and receive a callback from a “supervisor” to get them to give me most of the refund to get the charge down to the room we actual received. They called the hotel and verified that we did not get the upgraded room and still refused to charge us for the room we got. Even the “supervisor” offered a coupon to fraudulently overcharge us. Deleting the Orbitz app now.
Safe Travels
by SixColorJumpUp on 2021/02/07 23:41
I absolutely love orbit travel app!!!!! I just began traveling and this is the only company that i book my trips with! I’ve had miss booking with hotels and orbit not only allowed me to cancel and rebook a better hotel even when cancellation wasn’t allowed. They helped make my trip amazing and i felt 100% comfortable even during these tough times traveling with the COVID-19 pandemic! I will continue to book only through orbit. I love and appreciate the easy booking and helpful customer service!!!! I highly recommend ppl!
I will be coming back
by kawanna cade on 2021/02/07 05:22
I love it nice and clean
hi
by ~~~Michael Wood~~~ on 2021/02/02 23:11
i feel la, bh, and west hollywood are very different places. when trying to book in LA i want to only be seeing places in the city of la meeting the booking objective. if i want hollywood again, only places. culver city and la are about as far apart as one can get. refinement of search will be what decides who is first in this game
Orbucks
by orbucks mystery on 2021/02/02 12:24
My Orbucks disappeared. Tried resolving it multiple times through chat and after hours and hours nothing. Can’t reach anyone by phone. Customer service is awful.
Greatest apps ever
by Dannieui on 2021/02/01 14:10
Incredible pricing and wonderful locations to vackays
Orbitz started Overcharge
by Maruf1991 on 2021/02/01 05:01
Orbitz started showing fake prices. I stop trusting them. Orbitz shows you have to pay this amount of money at pickup, but the place charge way a lot more money. There is no point using Orbitz. Use Hotwire or other ones. This Orbitz started charging more money from their customers instead of defending them. Calling their customer service doesn’t make sense. All their customer service people are outside of the US, they are from India. They don’t understand English, but they are cheap labors.
They don’t have customer service
by just pay back on 2021/01/28 15:38
I bought two hotels and a air ticket at this company before Covid-19. The hotel has booked and paid in December 2019, canceled and applied for a refund in March 2020, but has not yet been paid. Right now 2021. If you can't make a phone call, chat isn't talked about, and you don't pay as it is, contact the Consumer Affairs Center. I asked for a refund or change to another ticket for the air ticket, but I haven't received any contact yet. From what I've heard, it looks like this company isn't doing anything yet.
Amazing stay
by Kls163 on 2021/01/26 03:05
Front desk staff were delightful! Amidst a blizzard and a pandemic they were cheerful and happy. They welcomed me, and my room was clean and comfortable! Great stay!!
Change in fight notification
by old46racer on 2021/01/24 16:46
I received a text stating there was a change in my schedule that would impact my trip and I needed to go to the Orbitz site to confirm this change. Went there and could not find anything about a change and my itinerary already showed to be confirmed.
FAST REFUND
by Caroline Sonnichsen on 2021/01/24 00:40
I purchased a vacation package to Isla Mujeres, Mexico through Orbitz. Purchase was fast, easy to navigate the app. Called them once with great, friendly customer service. Unfortunately, the new travel regulations starting in Jan 26,2021 flying back to USA I had to cancel my trip. I received a FAST REFUND. I will definitely book through Orbitz again♥️💕
Austin Vacation
by LindseyWisco on 2021/01/23 14:34
Front desk was so hospitable and knowledgeable with the area. Valets were always smiling and helpful. Room was wonderful. Representative of Hyatt’s core values. Will definitely be back.
Never answer the inquiries
by vico1983 on 2021/01/21 18:06
I being waiting for almost a year for an answer and they never answered
Pride??
by Papa&Nana on 2021/01/19 21:51
Why is this app all about “pride”? Is that the only people who they book for? No offense but there are other people in the world who travel.
Traveled around the world...
by Sir Eric Robert on 2021/01/16 19:02
I used Orbitz to fly to five countries. It was as flawless as it could be, but then again this was right before the pandemic lockdowns hit Europe and United States. I even booked a couple hotels during my travels and was overall pleased. I do realize the pandemic restrictions hit travel and customers hard, but I hope that things settle down with the vaccines and travel safety protocols.
Free??
by katykart on 2021/01/16 16:06
Wait! It’s not free?!?
Booking
by $$1024juice on 2021/01/15 21:06
Worst booking ever🤬🤬🤬
My First Choice For Hotel Travel Bookings
by Ceez2g on 2021/01/15 02:16
I always start with Orbitz when I'm looking for hotels. I can always find great deals. I also appreciate the rewards system. The app is simple and intuitive. Simple and rewarding = Orbitz.
App not working properly
by Katchoz on 2021/01/13 18:58
I’ve been having issues with the app for a couple weeks now. First it started with being able to pick a departure date but not a return date, it would automatically pick the same day as return. Now when trying to select to add a child to my package, it automatically increases the number of adults.
DOES NOT MAKE BOOKING FLIGHTS EASIER
by livyyyannn on 2021/01/13 02:09
Finding the flight was easy. Thought I booked it. Had so many issues. Spent hours on the phone trying to fix and confirm the flights. Just cut the middle man out, go book your flights with the airlines themselves. Save the trouble
I can’t connected
by mtz bc on 2021/01/08 23:01
Bad
Not at all happy with this orbit apps..
by 1abhi2 on 2021/01/08 19:21
Very disappointing apps. Not good. ☹️☹️
Satisfied with professionalism and care...
by Markhugh4U on 2021/01/07 23:39
Enterprise rental on pacific hwy is great!
No Receipts accessible on this app
by gdryokvstfsgj on 2021/01/07 04:05
No Receipts are accessible on the app. That’s just not acceptable to those who travel for work!
Price match
by hello people take notice on 2021/01/06 17:20
Orbitz does not price match after u have made reservation
Horrible experiencia, no tienen credibilidad.
by yackie fh on 2021/01/06 04:04
Me vendieron un paquete por más de $4000.00 de un hotel que estaba cerrado x el COVID. Y días antes de viajar me mandan un e-mail cancelándome las vacaciones que tenía destinada para celebrar el cumpleaños de mi hija. No me devolvieron mi dinero, me dieron un cupón para usarlo en menos de un año cuando Dios quiera, no se hicieron responsable de su error y después de meses todavía estoy esperando que me llame un superior para darme una explicación de ese error. NO SE HACEN RESPONSABLES. Estoy muy desepcionada.
Where is my itinerary number?
by wycliffec on 2021/01/02 10:53
You’d think this would be easy to find. It’s not.
Worst Customer Service Ever
by jonathanif on 2021/01/02 03:41
Been on hold forever 2x.
Things have changed for the worse
by long-time customer dhdjd on 2020/12/23 03:34
Sorting function does not work anymore shows you the places they get the most money from.
Fraud
by HenryA1978 on 2020/12/20 20:02
I booked a hotel at the majestic elegance when I got to punta Cana I was told I would be going to the Majestic mirage. The mirage did not honor my suite that I had in the other hotel. The accommodations where not the same and orbitz would not fix it or refund my money.
friendly host/ staff but not unregistered guest friendly
by moez Musik on 2020/12/20 13:36
This hotel will charge you a rate for an over night guest ( even for one day ) ! My last time ! Next time i will do apartment or AB/
Great Service
by Going Man on 2020/12/19 19:28
Always easy to book using Orbitz. If there are questions or last minute changes that you need their customer service is excellent. Competent, knowledgeable, and pleasant people who will help you quickly and efficiently. I travel frequently and only book through Orbitz.
Great accommodations!
by JanrynR on 2020/12/19 15:42
Pratt Inn and Suites was a wonderful stop on our trip. Savannah greeted us with enthusiasm, gave us all the information we could possibly need and made us feel exceptionally welcome. The room was clean and comfortable. Breakfast offerings were more than anyone could ask for and everything was tasty. If we have the opportunity to stay again, we most certainly will!
This is pathetic!
by Pathetic20 on 2020/12/19 14:25
The airline canceled our trip in July and you have not refunded us our money! Made repeated attempts, phone calls with no results. I am sharing this with all of my friends and family members! Orbitz does not take care of their customers!!!!!!
Orbitz use to be the Gold standard
by !g@m3r! on 2020/12/18 06:56
But lately, their customer service has failed repeatedly. Uninformed of their own policies, it leads to many frustrating hours of writing e-mails back and forth. The price guarantee is misleading. At some point, it’s not worth the time. I will not use Orbitz in the foreseeable future.
Nice company
by isachieppe on 2020/12/18 05:43
Wonderful prices and very flexible 🙏🦾🥳🙌🏾 loved
No need to use this app
by Nkauj X on 2020/12/17 07:42
This is the 4x that I didn't get to use my reward. So frustrating. Like the reward but hate that it's expired before you know it. It's will be great if reward don't expire like hotels.com.
Pathetic, incompetent service
by Gabettttt on 2020/12/12 16:02
Orbitz is great for checking flight prices and finding good deals, but I highly recommend NEVER ever booking with them. I’ve used them on multiple occasions and almost every time they’ve been disappointing, they owe me over $1500 in airline credit that they have used to “book” flights, and then when I get to the airport the airline makes me pay for it anyway because Orbitz is incapable of communicating with them, and with me. There service agents are very friendly and try to help the best they can, but they do not have the “authority” to really help you. If I didn’t have airline credit with them from my cancelled flights, I would never use them, I’d rather deal directly with the airlines.
Great App
by JDS1888 on 2020/12/12 14:06
Was able to cancel my motel which was trash through the texting service and easily book a 5 star hotel for just $25 difference within the same 5 minuets I love this app and how easy it is to use just saved my whole trip
THIS SHOULD BE ILLEGAL
by TowerGirl7 on 2020/12/11 21:02
This service is a scam. They have terrible customer service and they do not provide services that they promise. I would recommend using the actual airline to book travel.
Car rental
by Art dealer on 2020/12/09 02:21
Worst experience ever renting a car
Terrible terrible terrible
by Carolina 79 on 2020/12/08 17:25
The “I’m a robot” thing downs work properly? I used to use robots all the time and now I can’t. Terrible
Never ever again
by IreySn on 2020/12/08 09:10
Worst ticketing agency. They never notify me about the airline policy of having a covid test result prior to showing. Now I am stuck in the airport and missed my flight. I called them about it and have not done anything about it. They suggest that I should cancel my flight and rebook another one and spend another dollar. It's the worst!!!
Worst travel app
by whatsmynameagain on 2020/12/07 04:41
The app is unable to pull up itinerary for my upcoming travel. Last time I use Orbitz
Good luck getting your money
by alan_gigi on 2020/12/01 17:36
This is the worst company ever I’m still waiting to be refunded since June and I still did not receive my money until now.
Great app
by qplszme on 2020/12/01 14:09
I love using the app, I have never had a problem with it.
No warning for Deposit
by HotSuff45 on 2020/12/01 13:29
I made reservations at the County Inn Suites in East Saint Cloud. Very tired unaware of the $100 deposit, I was rejected due to not having the deposit! Please make us aware of deposit when required.HotStuff45$
? Wrong prices.
by Vietdreamerz on 2020/11/25 16:27
Soooo the app tells me a hotel is 50 dollars but when I click on the hotel the price could be 70,80 dollars soo I feel like I’m just being click baited. I don’t know the reason for it but uhhh trash. Thanks for listening.
Best priced
by jimdaddycos on 2020/11/24 22:43
I always price compare our travel package. Orbits. ALWAYS has the best package price and refund policy.
Refund run around
by Dsilv1989 on 2020/11/17 17:08
I had a min international trip back in March. It was cancelled due to the pandemic. The virtual agent via the app was not able to help me with a refund. I had to use the website and call multiple times. Each time I called, I would get a different agent who would take to me about the refund, assure me that I would see it reflected in my account, and then I would wait for it to appear. No refund. This has happened a total of 4 distinct times. I have been calling since March. It’s now November. No refund. On hold again now waiting to see if they can get in contact with someone to “secure my refund”... and then another wait and another call, I’m sure of it. Incredibly dissatisfied.
Wouldn’t honor a rate
by Chris V- TN on 2020/11/17 04:41
Got an amazing deal for a hotel in Paris. Called twice to confirm that the rate I had booked was accurate, because it was an amazing deal. Given confirmation numbers and was assured that my plans were set. Today I got an email saying my plans were cancelled. Called and they told me there was a “glitch” with the hotels rate. Even though I had called twice to confirm. Basically told me I would get my refund and that they couldn’t help me. Will use every other travel site that is out there before I ever return to Orbitz
Disinfunctional Website
by Excercise 1 on 2020/11/17 01:45
I've been booking on orbitz for many years with success. All of a sudden, on all my devices, it doesn't work. And you can't get a live operator, and the chat line can't help me. So what you have here is a totally disfunctional company.
Trip
by B 2021 on 2020/11/13 13:42
They would not refund my air miles when our trip to Honduras for canceled because of Covi-19. The hotel did but they wouldn’t refund the money for the plane tickets would not allow us to trf the plane credit to another family member!! Benna
Tickets
by doriel6 on 2020/11/12 15:34
Nice to have record for future trip Great reference
Poor customer service
by Tyler300xc on 2020/11/12 00:56
As other mentioned in the reviews, they are good at taking the money but not good at customer service. Unfortunate that you have longtime customer that you are loosing do to the lack of ability to show customer support
Still happening Jack
by 24/7 pain on 2020/11/10 21:05
Don’t use ! You’ll not get YOUR money back I still haven’t been months
Awful customer service
by mikefina on 2020/11/10 15:03
Made triangle-trip flight-only reservations. COVID forced itinerary change, eliminating the middle leg of trip. 3 different customer service interations, with hour long wait times for call-back later and FINALLY they rebooked the diminished itinerary with no assigned seats and no downward price adjustment despite 4 flights being eliminated from itinerary. Promised call backs never occurred and now—NO F@@@ING itinerary—the changes were never made. ORBITZ is garbage. Avoid them at all costs.
Don’t trust
by dontuseorbitz on 2020/11/09 03:56
Drove for 10.5hrs before hoping on Orbitz to book a room at the rest area. Drove another hour to our hotel, just to find out Orbitz double booked our room and the hotel was sold out. Spent 15 minutes dealing with customer service explaining that I didn’t cancel the reservation, so they owed me a refund. Ended up driving further down the road and booking our own room.
Great Service
by paminmontana on 2020/11/07 05:55
Flight from Seattle to Anchorage was Awesome..
maria.Coeho. Alves.
by maria coeho alves on 2020/11/06 00:20
Agusto. 13. Flat. Cancel for cornavirus. Send my money back
Horrible customer
by captmor2due on 2020/11/02 19:29
Called customer service twice waited on hold for 30 minutes each time then was hung up both times. That’s my lunch. Pathetic!!! The app won’t let me make the changes I need. Virtual chat didn’t work either. I’ll never use orbitz again. My time is valuable. Huge waste of time.
Vuelos
by Camila1159 on 2020/10/30 21:42
Excelente servicio
Silver Bullet
by Barber Shop Harmony Guy on 2020/10/27 12:34
Simple and easy!
Very Good Experience
by SDeen77 on 2020/10/25 01:38
Had a very good experience using Orbitz to book a car & hotel very last minute in Orlando, FL. Will definitely use it again!!!
No cars available
by NYCCuban on 2020/10/24 23:21
I booked a car on Orbitz in Puerto Vallarta, Jalisco, Mexico and when I arrived at the counter, they had no cars. I wasn’t able to take the day trip I was planning and had to pay for an Uber to and from the enterprise car rental counter. Enterprise had “no bookings available” on their website but Orbitz allowed the booking of a car when they had none available for that time. Extremely frustrating experience - I will never use Orbitz again.
Need to catch up with other hotel apps
by dionaeaqi on 2020/10/21 15:42
No electric car charging station as amenities/feature list of a hotel? Hotels.com already has it. Orbitz needs to catch up, and add it the next app update.
Shows total cost of hotel stays in initial search
by markbyrn on 2020/10/14 03:27
Including resort fees. Five stars all the way.
Jamás vuelvo a usar esta aplicación
by @miguel on 2020/10/13 00:24
Rente un carro y Orbitz no pone todo en su website de lo que cobran y la compañía del carro me hizo cargos exagerados como si rente dos veces el carro espero que a alguien le sirva yo rente con la compañía mex de renta carro en Guadalajara Mexico y no importa el país Orbitz debe de acerse responsable y arreglar los problemas
La recomiendo al 💯
by mariie2171 on 2020/10/12 18:14
Es una buena aplicación te da los mejores precios de pasaje 😊
E
by E10x on 2020/10/10 18:38
I have tried Other travel sites but I always end up coming back to Orbitz. The platform is very easy to use and seamless. Unlike other ones that are very confusing.
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Awful...
by Mykl1234s66 on 2020/10/10 00:55
I’ve had nothing but horrible experiences with the app and their service. $400 of credit that they gave me when I cancelled in March because of Covid but now apparently I can use it. No one returns my calls or emails... it’s been a week. Horrible service
Awesome site
by Mianenena on 2020/10/09 12:50
Beyond satisfied with the ease to navigate the website and the amazing prices.
Great
by Lkelsey94 on 2020/10/09 00:51
I love orbitz. I use them to book every trip i take. Only have an issue applying discount codes at times.
Unable to reserve
by Leoports on 2020/10/08 07:36
I keep trying to reserve rooms but it says access denied...
WORST SERVICE EVER
by Omg30562 on 2020/10/07 00:00
Don’t use this guys!!! I bought insurance on an $800 ticket for $58 saying if anything goes wrong we’ll refund you in full. They instead gave me a refund back of $105 and said the rest went into taxes... they didn’t even return half.
Easy, convenient and efficient app
by LittleFitz1979 on 2020/10/06 00:54
I used this app to book some plane tickets for my family andI downloaded this app after purchasing from Orbitz site. Could immediately see how I was going to like. Everything is organized and easy to view. Will be using this app to help shop travel needs moving forward.
Such a hassle
by !{Meesa}! on 2020/10/05 01:50
We booked a trip through Orbitz to fly from Washington to Michigan in December. I received an email stating that one of the flights was cancelled so I called customer service. I had to receive a call back in three to four hours to speak to someone. They called me back and we changed our outgoing flight. A week later I received another email saying one flight has been cancelled. Currently on the phone to reschedule another flight and I have never been so frustrated booking a flight. I can honestly say that I will not use Orbitz for travel purposes again.
Where is my ticket
by BtnkDRMs on 2020/10/03 14:21
I have my confirmation and I’m early to the airport and there is NO ticket through the app or the website for my flight -THIS is nerve wracking .. It shows via text message my flight is confirmed but I do not have a ticket > what is going on here?!
For Me
by LADNYC on 2020/10/01 19:33
I've been trying to find a good deal on a flight to Washington. I've struggled to find one online until I decided to download the app. I found and purchase a flight within the first 20 min of me searching for a flight.
Motel bookings
by !!!Honda!!! on 2020/10/01 06:44
It was absolutely wonderful, I got off my plane, got on my phone, booked my motel! Walked across the street and everything worked out perfect I absolutely love it!
Buyer beware!
by wontletmeusenegativenicknames on 2020/09/29 04:23
We purchased flights that had to be rescheduled due to Covid and were given credit to use another time. However in trying to use that credit we found out that it no longer holds the same value - even though flights were available on their website for the same price, when we called to book them they wanted to charge us an extra $100 per flight “because they have to use their rebooking site” so the prices they see are different than the ones we as customers have access too. Would NEVER use orbitz again!! And will definitely tell others NOT to ever use it!
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Another goodbye to Orbitz after being with them for over 5 years!
by Jayserracer4 on 2020/09/13 16:48
I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Safe Travels
by SixColorJumpUp on 2021/02/07 23:41
I absolutely love orbit travel app!!!!! I just began traveling and this is the only company that i book my trips with! I’ve had miss booking with hotels and orbit not only allowed me to cancel and rebook a better hotel even when cancellation wasn’t allowed. They helped make my trip amazing and i felt 100% comfortable even during these tough times traveling with the COVID-19 pandemic! I will continue to book only through orbit. I love and appreciate the easy booking and helpful customer service!!!! I highly recommend ppl!
Useless App
by youdont needthis on 2020/07/01 17:36
The search function is poor, the sort function almost nonexistent, and no easy way to get customer service even though there are kinks in the app. Having to cancel a flight that was supposed to be eligible for cancel has become a nightmare as I went through a crazy feedback loop in telling me I couldn’t even make this request until July 1 and then being told I can’t make this request in the app anyway and have to speak to an agent who doesn’t have a clue what they are doing. They offered to cancel my flight reservations without a refund - how generous! What poor service for someone who has booked dozens of flights and trips through app in the past few years. I’ll be closing my account and cancelling my orbitz reward card.
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Love using Orbitz BUT....
by MakeGrandmaHappy on 2019/07/19 11:02
I like everything about using Orbitz EXCEPT that I cannot indicate that I am a passenger with disabilities. I always have to call the airlines after I book the flight to request wheelchair assistance. That’s annoying. Orbitz should add a way to do this in the app. Otherwise using Orbitz is a breeze. I can try picking different days of the week to see where I can find the cheapest flight. Today while I was searching for a flight one of my options suddenly dropped $75 and I grabbed it. Round trip PHL to PVD for $159! Sweet!
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
I will NEVER use again!!!
by LGSPITZ on 2020/05/31 18:09
They claim you can cancel within 24 hours. But then they make it Impossible to do so!! I kept getting the runaround (and took pictures on my phone to prove it). Had to eventually go over to the airline to cancel after many, many attempts to cancel online with orbitz, and I had to make sure it was done within 24 hours. Now I apparently have a credit instead of a refund. Have been on the phone with Orbitz this whole day, been cut off twice, explained the situation three times, on hold for HOURS, and still nothing is solved. Was just told to call back on Monday between 9 and 5. I work from 7a to 8p. Do NOT USE Orbitz if you have any possible chance of cancelling. I will never use them again. Ever.
Do your own Extra work for assurance
by SpoiledReBelle on 2019/09/15 02:48
This should be an easy process to search and book your flights however, in my incidence, I received an email that said: Thanks! Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation I was busy that day and didn’t have time for anything as I had last minute errands to run before catching my flight to AMS... Little did I know... they had double booked my flight ( confirmed by American Airlines) so they had sent me another email saying my flight was not confirmed and to call them... I came back to AMS with heavy jet lag only to later find out that my flight had been cancelled due to the double booking! There goes my good deal and my flight schedule... not to mention that I had to apparently call them to make sure I got my trip protection fee back! If you are going to use orbitz, you better call the airline yourself to make sure everything is good, reserved and ticketed and that you were not double booked! All I got was a sorry for the inconvenience... yea now I have to look for another flight aaand pay more!
Cancelled and refunded without notification
by wwetth on 2020/06/18 05:26
I am beyond livid I’ve been a customer for 8 years and this is what I get. I will never book with orbitz again. They cancelled my flight and sent me an email stating money would be refunded due to no other options, but low and behold there were a couple other options. They lied about calling me because the rep could not even tell me when and what day they called. Now I’ve been waiting 6 hours to talk to someone to get my ticket reinstated with the new flight option. All they want is your money cancelled my flight and told me I have to buy a new one at the new price a week before my trip. The difference 600$ are you kidding me. I will never do business with them again.
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Pathetic, incompetent service
by Gabettttt on 2020/12/12 16:02
Orbitz is great for checking flight prices and finding good deals, but I highly recommend NEVER ever booking with them. I’ve used them on multiple occasions and almost every time they’ve been disappointing, they owe me over $1500 in airline credit that they have used to “book” flights, and then when I get to the airport the airline makes me pay for it anyway because Orbitz is incapable of communicating with them, and with me. There service agents are very friendly and try to help the best they can, but they do not have the “authority” to really help you. If I didn’t have airline credit with them from my cancelled flights, I would never use them, I’d rather deal directly with the airlines.
Wow are changes ever a problem with Orbitz
by Anhmac on 2019/09/20 14:13
I made a mistake on the date on a reservation I made on my phone, recognized it IMMEDIATELY and there seems to be no means to correct it. Customer service first, of course, goes through computer, but finally I got a human and their computers were down and I was asked to hold for 5 minutes. 45 minutes later, I gave up. No means of emailing, not even messaging through their app, which only refers either to a call option or an automatic call back from the same system that is not working. I’m assuming there’s eventually, through some path, going to be a Orbitz credit type solution, but this sure does not seem like a sustainable strategy for maintaining customers.
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App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by March 31, 2021, for 1 or more nights for travel by September 30, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Horrible Experience
by NikkiV18 on 2021/03/01 18:21
I had a very horrible experience with a note that I booked on Orbitz. Unfortunately, Orbitz do not take customer’s consideration into anything, only the hotels. Save yourself the money and time, and select better services.
West Mark hotel in Fairbanks Alaska
by Parler is for the people on 2021/02/28 20:39
Worst of the worst! They do not provide fresh towels unless you ask for them They never emptied the trash cans Never changed the bedsheets Room keys have to be reprogrammed constantly because they don’t work half the time Restaurant is closed, and they have no room service if you order anything you have to pick it up and take it to your room to eat Same thing with their continental breakfast You pick it up yourself and take it to your room to eat I stayed there for 6 days Never again!
Complaint
by Frustrated 🤬 on 2021/02/25 20:35
May 2020 flight cancelled by Orbitz Attempting to reschedule the same trip Orbitz wanted to charge me $610 in addition to my credit WHEN I found the same flight on the airline page for only $80 more than I paid in 2020 ...I got the biggest run around. And to get a monetary refund I have to file a claim with the airlines. This company is RIDICULOUS! Called the corporate office phone and got another “agent” I could not get past an agent—“not allowed to give employee ID” “I can’t tell you or send your call to a supervisor” Awful!!! And the second agent I got from the corporate number I called ended up disconnecting the call after I was on hold for 22 minutes. NONE OF THIS IS ACCEPTABLE!
Horrible to cancel
by Abcxzfghjj on 2021/02/25 06:51
It’s such a drag to cancel within 24 hours! The app and online options don’t work! The chat takes forever, the confirmation on the cancellation doesn’t come. Very unpleasant and frustrating.
OMG!! Don’t do it!
by amcar2 on 2021/02/25 02:41
The worst! I’m driving and needed a room for the same night. Found a hotel at a great price(or so I thought), and booked it. I looked EVERYTHING over before booking too. Next thing I know I’m booked for a different day at a ridiculously higher price.... that was just the beginning:(
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Poor customer service
by Eric Idaho on 2021/02/24 18:08
They take a long time to help you in the chat. Then want more money to rebook a canceled flight. Great if you like giving away $$$$ LOL
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Excellent
by Claudia Edparza on 2021/02/19 03:24
I have used Orbitz for over 4 years, will continue to use them many more. Always find the best deals in one place, very simple steps and have the access to even cancel. Definitely have recommended Orbitz to many more.
Mazo menos
by pibonjo on 2021/02/15 23:03
Había televisión , pero no nos dieron el control de la Tv, no había wifi...
Easy to use
by Campgirl6 on 2021/02/15 19:23
No problems using this app. Love that you get points too!!
Awful customer service
by harbanger 1277752 on 2021/02/14 17:08
I called to see if I could switch my flight to an earlier departing flight. Was told multiple things that didn’t make sense like there was a difference in cost of $40, then 5 min later the cost is $95. I finally told the representative to just forget it. I’ve spent over an hour on hold after asking to just keep my original flight. I’m currently on hold
TOP BOOKING APP
by AntRandall on 2021/02/12 15:23
I have used Orbitz to book all of my trips and the service has been great and easy to use I love this app
Spambot Countermeasures Over Humans
by fugly_mofo on 2021/02/12 01:43
I’m a human being. I just checked by pinching myself. Yes indeed, I’m human. However Orbitz has such draconian spambot measures that I can’t even book a hotel. I give it an F- for that. Signed, A Once Loyal Orbitzer!
Don’t even download this app
by did yh k on 2021/02/11 20:26
This company is a total fraud do you do not help you whatsoever. I am booking with them will be your worst nightmare.
The best
by chrisbreathes on 2021/02/11 04:49
Most user friendly and easy to navigate. I like it better than skyscanner.
App
by sjj ggzjjdbdhdhxbjozbx on 2021/02/10 20:52
App constantly saying “something went wrong on our end”
Horrible customer service
by GNHalloran on 2021/02/08 23:53
I had to spend an hour on the phone and receive a callback from a “supervisor” to get them to give me most of the refund to get the charge down to the room we actual received. They called the hotel and verified that we did not get the upgraded room and still refused to charge us for the room we got. Even the “supervisor” offered a coupon to fraudulently overcharge us. Deleting the Orbitz app now.
Safe Travels
by SixColorJumpUp on 2021/02/07 23:41
I absolutely love orbit travel app!!!!! I just began traveling and this is the only company that i book my trips with! I’ve had miss booking with hotels and orbit not only allowed me to cancel and rebook a better hotel even when cancellation wasn’t allowed. They helped make my trip amazing and i felt 100% comfortable even during these tough times traveling with the COVID-19 pandemic! I will continue to book only through orbit. I love and appreciate the easy booking and helpful customer service!!!! I highly recommend ppl!
I will be coming back
by kawanna cade on 2021/02/07 05:22
I love it nice and clean
hi
by ~~~Michael Wood~~~ on 2021/02/02 23:11
i feel la, bh, and west hollywood are very different places. when trying to book in LA i want to only be seeing places in the city of la meeting the booking objective. if i want hollywood again, only places. culver city and la are about as far apart as one can get. refinement of search will be what decides who is first in this game
Orbucks
by orbucks mystery on 2021/02/02 12:24
My Orbucks disappeared. Tried resolving it multiple times through chat and after hours and hours nothing. Can’t reach anyone by phone. Customer service is awful.
Greatest apps ever
by Dannieui on 2021/02/01 14:10
Incredible pricing and wonderful locations to vackays
Orbitz started Overcharge
by Maruf1991 on 2021/02/01 05:01
Orbitz started showing fake prices. I stop trusting them. Orbitz shows you have to pay this amount of money at pickup, but the place charge way a lot more money. There is no point using Orbitz. Use Hotwire or other ones. This Orbitz started charging more money from their customers instead of defending them. Calling their customer service doesn’t make sense. All their customer service people are outside of the US, they are from India. They don’t understand English, but they are cheap labors.
They don’t have customer service
by just pay back on 2021/01/28 15:38
I bought two hotels and a air ticket at this company before Covid-19. The hotel has booked and paid in December 2019, canceled and applied for a refund in March 2020, but has not yet been paid. Right now 2021. If you can't make a phone call, chat isn't talked about, and you don't pay as it is, contact the Consumer Affairs Center. I asked for a refund or change to another ticket for the air ticket, but I haven't received any contact yet. From what I've heard, it looks like this company isn't doing anything yet.
Amazing stay
by Kls163 on 2021/01/26 03:05
Front desk staff were delightful! Amidst a blizzard and a pandemic they were cheerful and happy. They welcomed me, and my room was clean and comfortable! Great stay!!
Change in fight notification
by old46racer on 2021/01/24 16:46
I received a text stating there was a change in my schedule that would impact my trip and I needed to go to the Orbitz site to confirm this change. Went there and could not find anything about a change and my itinerary already showed to be confirmed.
FAST REFUND
by Caroline Sonnichsen on 2021/01/24 00:40
I purchased a vacation package to Isla Mujeres, Mexico through Orbitz. Purchase was fast, easy to navigate the app. Called them once with great, friendly customer service. Unfortunately, the new travel regulations starting in Jan 26,2021 flying back to USA I had to cancel my trip. I received a FAST REFUND. I will definitely book through Orbitz again♥️💕
Austin Vacation
by LindseyWisco on 2021/01/23 14:34
Front desk was so hospitable and knowledgeable with the area. Valets were always smiling and helpful. Room was wonderful. Representative of Hyatt’s core values. Will definitely be back.
Never answer the inquiries
by vico1983 on 2021/01/21 18:06
I being waiting for almost a year for an answer and they never answered
Pride??
by Papa&Nana on 2021/01/19 21:51
Why is this app all about “pride”? Is that the only people who they book for? No offense but there are other people in the world who travel.
Traveled around the world...
by Sir Eric Robert on 2021/01/16 19:02
I used Orbitz to fly to five countries. It was as flawless as it could be, but then again this was right before the pandemic lockdowns hit Europe and United States. I even booked a couple hotels during my travels and was overall pleased. I do realize the pandemic restrictions hit travel and customers hard, but I hope that things settle down with the vaccines and travel safety protocols.
Free??
by katykart on 2021/01/16 16:06
Wait! It’s not free?!?
Booking
by $$1024juice on 2021/01/15 21:06
Worst booking ever🤬🤬🤬
My First Choice For Hotel Travel Bookings
by Ceez2g on 2021/01/15 02:16
I always start with Orbitz when I'm looking for hotels. I can always find great deals. I also appreciate the rewards system. The app is simple and intuitive. Simple and rewarding = Orbitz.
App not working properly
by Katchoz on 2021/01/13 18:58
I’ve been having issues with the app for a couple weeks now. First it started with being able to pick a departure date but not a return date, it would automatically pick the same day as return. Now when trying to select to add a child to my package, it automatically increases the number of adults.
DOES NOT MAKE BOOKING FLIGHTS EASIER
by livyyyannn on 2021/01/13 02:09
Finding the flight was easy. Thought I booked it. Had so many issues. Spent hours on the phone trying to fix and confirm the flights. Just cut the middle man out, go book your flights with the airlines themselves. Save the trouble
I can’t connected
by mtz bc on 2021/01/08 23:01
Bad
Not at all happy with this orbit apps..
by 1abhi2 on 2021/01/08 19:21
Very disappointing apps. Not good. ☹️☹️
Satisfied with professionalism and care...
by Markhugh4U on 2021/01/07 23:39
Enterprise rental on pacific hwy is great!
No Receipts accessible on this app
by gdryokvstfsgj on 2021/01/07 04:05
No Receipts are accessible on the app. That’s just not acceptable to those who travel for work!
Price match
by hello people take notice on 2021/01/06 17:20
Orbitz does not price match after u have made reservation
Horrible experiencia, no tienen credibilidad.
by yackie fh on 2021/01/06 04:04
Me vendieron un paquete por más de $4000.00 de un hotel que estaba cerrado x el COVID. Y días antes de viajar me mandan un e-mail cancelándome las vacaciones que tenía destinada para celebrar el cumpleaños de mi hija. No me devolvieron mi dinero, me dieron un cupón para usarlo en menos de un año cuando Dios quiera, no se hicieron responsable de su error y después de meses todavía estoy esperando que me llame un superior para darme una explicación de ese error. NO SE HACEN RESPONSABLES. Estoy muy desepcionada.
Where is my itinerary number?
by wycliffec on 2021/01/02 10:53
You’d think this would be easy to find. It’s not.
Worst Customer Service Ever
by jonathanif on 2021/01/02 03:41
Been on hold forever 2x.
Things have changed for the worse
by long-time customer dhdjd on 2020/12/23 03:34
Sorting function does not work anymore shows you the places they get the most money from.
Fraud
by HenryA1978 on 2020/12/20 20:02
I booked a hotel at the majestic elegance when I got to punta Cana I was told I would be going to the Majestic mirage. The mirage did not honor my suite that I had in the other hotel. The accommodations where not the same and orbitz would not fix it or refund my money.
friendly host/ staff but not unregistered guest friendly
by moez Musik on 2020/12/20 13:36
This hotel will charge you a rate for an over night guest ( even for one day ) ! My last time ! Next time i will do apartment or AB/
Great Service
by Going Man on 2020/12/19 19:28
Always easy to book using Orbitz. If there are questions or last minute changes that you need their customer service is excellent. Competent, knowledgeable, and pleasant people who will help you quickly and efficiently. I travel frequently and only book through Orbitz.
Great accommodations!
by JanrynR on 2020/12/19 15:42
Pratt Inn and Suites was a wonderful stop on our trip. Savannah greeted us with enthusiasm, gave us all the information we could possibly need and made us feel exceptionally welcome. The room was clean and comfortable. Breakfast offerings were more than anyone could ask for and everything was tasty. If we have the opportunity to stay again, we most certainly will!
This is pathetic!
by Pathetic20 on 2020/12/19 14:25
The airline canceled our trip in July and you have not refunded us our money! Made repeated attempts, phone calls with no results. I am sharing this with all of my friends and family members! Orbitz does not take care of their customers!!!!!!
Orbitz use to be the Gold standard
by !g@m3r! on 2020/12/18 06:56
But lately, their customer service has failed repeatedly. Uninformed of their own policies, it leads to many frustrating hours of writing e-mails back and forth. The price guarantee is misleading. At some point, it’s not worth the time. I will not use Orbitz in the foreseeable future.
Nice company
by isachieppe on 2020/12/18 05:43
Wonderful prices and very flexible 🙏🦾🥳🙌🏾 loved
No need to use this app
by Nkauj X on 2020/12/17 07:42
This is the 4x that I didn't get to use my reward. So frustrating. Like the reward but hate that it's expired before you know it. It's will be great if reward don't expire like hotels.com.
Pathetic, incompetent service
by Gabettttt on 2020/12/12 16:02
Orbitz is great for checking flight prices and finding good deals, but I highly recommend NEVER ever booking with them. I’ve used them on multiple occasions and almost every time they’ve been disappointing, they owe me over $1500 in airline credit that they have used to “book” flights, and then when I get to the airport the airline makes me pay for it anyway because Orbitz is incapable of communicating with them, and with me. There service agents are very friendly and try to help the best they can, but they do not have the “authority” to really help you. If I didn’t have airline credit with them from my cancelled flights, I would never use them, I’d rather deal directly with the airlines.
Great App
by JDS1888 on 2020/12/12 14:06
Was able to cancel my motel which was trash through the texting service and easily book a 5 star hotel for just $25 difference within the same 5 minuets I love this app and how easy it is to use just saved my whole trip
THIS SHOULD BE ILLEGAL
by TowerGirl7 on 2020/12/11 21:02
This service is a scam. They have terrible customer service and they do not provide services that they promise. I would recommend using the actual airline to book travel.
Car rental
by Art dealer on 2020/12/09 02:21
Worst experience ever renting a car
Terrible terrible terrible
by Carolina 79 on 2020/12/08 17:25
The “I’m a robot” thing downs work properly? I used to use robots all the time and now I can’t. Terrible
Never ever again
by IreySn on 2020/12/08 09:10
Worst ticketing agency. They never notify me about the airline policy of having a covid test result prior to showing. Now I am stuck in the airport and missed my flight. I called them about it and have not done anything about it. They suggest that I should cancel my flight and rebook another one and spend another dollar. It's the worst!!!
Worst travel app
by whatsmynameagain on 2020/12/07 04:41
The app is unable to pull up itinerary for my upcoming travel. Last time I use Orbitz
Good luck getting your money
by alan_gigi on 2020/12/01 17:36
This is the worst company ever I’m still waiting to be refunded since June and I still did not receive my money until now.
Great app
by qplszme on 2020/12/01 14:09
I love using the app, I have never had a problem with it.
No warning for Deposit
by HotSuff45 on 2020/12/01 13:29
I made reservations at the County Inn Suites in East Saint Cloud. Very tired unaware of the $100 deposit, I was rejected due to not having the deposit! Please make us aware of deposit when required.HotStuff45$
? Wrong prices.
by Vietdreamerz on 2020/11/25 16:27
Soooo the app tells me a hotel is 50 dollars but when I click on the hotel the price could be 70,80 dollars soo I feel like I’m just being click baited. I don’t know the reason for it but uhhh trash. Thanks for listening.
Best priced
by jimdaddycos on 2020/11/24 22:43
I always price compare our travel package. Orbits. ALWAYS has the best package price and refund policy.
Refund run around
by Dsilv1989 on 2020/11/17 17:08
I had a min international trip back in March. It was cancelled due to the pandemic. The virtual agent via the app was not able to help me with a refund. I had to use the website and call multiple times. Each time I called, I would get a different agent who would take to me about the refund, assure me that I would see it reflected in my account, and then I would wait for it to appear. No refund. This has happened a total of 4 distinct times. I have been calling since March. It’s now November. No refund. On hold again now waiting to see if they can get in contact with someone to “secure my refund”... and then another wait and another call, I’m sure of it. Incredibly dissatisfied.
Wouldn’t honor a rate
by Chris V- TN on 2020/11/17 04:41
Got an amazing deal for a hotel in Paris. Called twice to confirm that the rate I had booked was accurate, because it was an amazing deal. Given confirmation numbers and was assured that my plans were set. Today I got an email saying my plans were cancelled. Called and they told me there was a “glitch” with the hotels rate. Even though I had called twice to confirm. Basically told me I would get my refund and that they couldn’t help me. Will use every other travel site that is out there before I ever return to Orbitz
Disinfunctional Website
by Excercise 1 on 2020/11/17 01:45
I've been booking on orbitz for many years with success. All of a sudden, on all my devices, it doesn't work. And you can't get a live operator, and the chat line can't help me. So what you have here is a totally disfunctional company.
Trip
by B 2021 on 2020/11/13 13:42
They would not refund my air miles when our trip to Honduras for canceled because of Covi-19. The hotel did but they wouldn’t refund the money for the plane tickets would not allow us to trf the plane credit to another family member!! Benna
Tickets
by doriel6 on 2020/11/12 15:34
Nice to have record for future trip Great reference
Poor customer service
by Tyler300xc on 2020/11/12 00:56
As other mentioned in the reviews, they are good at taking the money but not good at customer service. Unfortunate that you have longtime customer that you are loosing do to the lack of ability to show customer support
Still happening Jack
by 24/7 pain on 2020/11/10 21:05
Don’t use ! You’ll not get YOUR money back I still haven’t been months
Awful customer service
by mikefina on 2020/11/10 15:03
Made triangle-trip flight-only reservations. COVID forced itinerary change, eliminating the middle leg of trip. 3 different customer service interations, with hour long wait times for call-back later and FINALLY they rebooked the diminished itinerary with no assigned seats and no downward price adjustment despite 4 flights being eliminated from itinerary. Promised call backs never occurred and now—NO F@@@ING itinerary—the changes were never made. ORBITZ is garbage. Avoid them at all costs.
Don’t trust
by dontuseorbitz on 2020/11/09 03:56
Drove for 10.5hrs before hoping on Orbitz to book a room at the rest area. Drove another hour to our hotel, just to find out Orbitz double booked our room and the hotel was sold out. Spent 15 minutes dealing with customer service explaining that I didn’t cancel the reservation, so they owed me a refund. Ended up driving further down the road and booking our own room.
Great Service
by paminmontana on 2020/11/07 05:55
Flight from Seattle to Anchorage was Awesome..
maria.Coeho. Alves.
by maria coeho alves on 2020/11/06 00:20
Agusto. 13. Flat. Cancel for cornavirus. Send my money back
Horrible customer
by captmor2due on 2020/11/02 19:29
Called customer service twice waited on hold for 30 minutes each time then was hung up both times. That’s my lunch. Pathetic!!! The app won’t let me make the changes I need. Virtual chat didn’t work either. I’ll never use orbitz again. My time is valuable. Huge waste of time.
Vuelos
by Camila1159 on 2020/10/30 21:42
Excelente servicio
Silver Bullet
by Barber Shop Harmony Guy on 2020/10/27 12:34
Simple and easy!
Very Good Experience
by SDeen77 on 2020/10/25 01:38
Had a very good experience using Orbitz to book a car & hotel very last minute in Orlando, FL. Will definitely use it again!!!
No cars available
by NYCCuban on 2020/10/24 23:21
I booked a car on Orbitz in Puerto Vallarta, Jalisco, Mexico and when I arrived at the counter, they had no cars. I wasn’t able to take the day trip I was planning and had to pay for an Uber to and from the enterprise car rental counter. Enterprise had “no bookings available” on their website but Orbitz allowed the booking of a car when they had none available for that time. Extremely frustrating experience - I will never use Orbitz again.
Need to catch up with other hotel apps
by dionaeaqi on 2020/10/21 15:42
No electric car charging station as amenities/feature list of a hotel? Hotels.com already has it. Orbitz needs to catch up, and add it the next app update.
Shows total cost of hotel stays in initial search
by markbyrn on 2020/10/14 03:27
Including resort fees. Five stars all the way.
Jamás vuelvo a usar esta aplicación
by @miguel on 2020/10/13 00:24
Rente un carro y Orbitz no pone todo en su website de lo que cobran y la compañía del carro me hizo cargos exagerados como si rente dos veces el carro espero que a alguien le sirva yo rente con la compañía mex de renta carro en Guadalajara Mexico y no importa el país Orbitz debe de acerse responsable y arreglar los problemas
La recomiendo al 💯
by mariie2171 on 2020/10/12 18:14
Es una buena aplicación te da los mejores precios de pasaje 😊
E
by E10x on 2020/10/10 18:38
I have tried Other travel sites but I always end up coming back to Orbitz. The platform is very easy to use and seamless. Unlike other ones that are very confusing.
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Awful...
by Mykl1234s66 on 2020/10/10 00:55
I’ve had nothing but horrible experiences with the app and their service. $400 of credit that they gave me when I cancelled in March because of Covid but now apparently I can use it. No one returns my calls or emails... it’s been a week. Horrible service
Awesome site
by Mianenena on 2020/10/09 12:50
Beyond satisfied with the ease to navigate the website and the amazing prices.
Great
by Lkelsey94 on 2020/10/09 00:51
I love orbitz. I use them to book every trip i take. Only have an issue applying discount codes at times.
Unable to reserve
by Leoports on 2020/10/08 07:36
I keep trying to reserve rooms but it says access denied...
WORST SERVICE EVER
by Omg30562 on 2020/10/07 00:00
Don’t use this guys!!! I bought insurance on an $800 ticket for $58 saying if anything goes wrong we’ll refund you in full. They instead gave me a refund back of $105 and said the rest went into taxes... they didn’t even return half.
Easy, convenient and efficient app
by LittleFitz1979 on 2020/10/06 00:54
I used this app to book some plane tickets for my family andI downloaded this app after purchasing from Orbitz site. Could immediately see how I was going to like. Everything is organized and easy to view. Will be using this app to help shop travel needs moving forward.
Such a hassle
by !{Meesa}! on 2020/10/05 01:50
We booked a trip through Orbitz to fly from Washington to Michigan in December. I received an email stating that one of the flights was cancelled so I called customer service. I had to receive a call back in three to four hours to speak to someone. They called me back and we changed our outgoing flight. A week later I received another email saying one flight has been cancelled. Currently on the phone to reschedule another flight and I have never been so frustrated booking a flight. I can honestly say that I will not use Orbitz for travel purposes again.
Where is my ticket
by BtnkDRMs on 2020/10/03 14:21
I have my confirmation and I’m early to the airport and there is NO ticket through the app or the website for my flight -THIS is nerve wracking .. It shows via text message my flight is confirmed but I do not have a ticket > what is going on here?!
For Me
by LADNYC on 2020/10/01 19:33
I've been trying to find a good deal on a flight to Washington. I've struggled to find one online until I decided to download the app. I found and purchase a flight within the first 20 min of me searching for a flight.
Motel bookings
by !!!Honda!!! on 2020/10/01 06:44
It was absolutely wonderful, I got off my plane, got on my phone, booked my motel! Walked across the street and everything worked out perfect I absolutely love it!
Buyer beware!
by wontletmeusenegativenicknames on 2020/09/29 04:23
We purchased flights that had to be rescheduled due to Covid and were given credit to use another time. However in trying to use that credit we found out that it no longer holds the same value - even though flights were available on their website for the same price, when we called to book them they wanted to charge us an extra $100 per flight “because they have to use their rebooking site” so the prices they see are different than the ones we as customers have access too. Would NEVER use orbitz again!! And will definitely tell others NOT to ever use it!
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Another goodbye to Orbitz after being with them for over 5 years!
by Jayserracer4 on 2020/09/13 16:48
I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Safe Travels
by SixColorJumpUp on 2021/02/07 23:41
I absolutely love orbit travel app!!!!! I just began traveling and this is the only company that i book my trips with! I’ve had miss booking with hotels and orbit not only allowed me to cancel and rebook a better hotel even when cancellation wasn’t allowed. They helped make my trip amazing and i felt 100% comfortable even during these tough times traveling with the COVID-19 pandemic! I will continue to book only through orbit. I love and appreciate the easy booking and helpful customer service!!!! I highly recommend ppl!
Useless App
by youdont needthis on 2020/07/01 17:36
The search function is poor, the sort function almost nonexistent, and no easy way to get customer service even though there are kinks in the app. Having to cancel a flight that was supposed to be eligible for cancel has become a nightmare as I went through a crazy feedback loop in telling me I couldn’t even make this request until July 1 and then being told I can’t make this request in the app anyway and have to speak to an agent who doesn’t have a clue what they are doing. They offered to cancel my flight reservations without a refund - how generous! What poor service for someone who has booked dozens of flights and trips through app in the past few years. I’ll be closing my account and cancelling my orbitz reward card.
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Love using Orbitz BUT....
by MakeGrandmaHappy on 2019/07/19 11:02
I like everything about using Orbitz EXCEPT that I cannot indicate that I am a passenger with disabilities. I always have to call the airlines after I book the flight to request wheelchair assistance. That’s annoying. Orbitz should add a way to do this in the app. Otherwise using Orbitz is a breeze. I can try picking different days of the week to see where I can find the cheapest flight. Today while I was searching for a flight one of my options suddenly dropped $75 and I grabbed it. Round trip PHL to PVD for $159! Sweet!
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
I will NEVER use again!!!
by LGSPITZ on 2020/05/31 18:09
They claim you can cancel within 24 hours. But then they make it Impossible to do so!! I kept getting the runaround (and took pictures on my phone to prove it). Had to eventually go over to the airline to cancel after many, many attempts to cancel online with orbitz, and I had to make sure it was done within 24 hours. Now I apparently have a credit instead of a refund. Have been on the phone with Orbitz this whole day, been cut off twice, explained the situation three times, on hold for HOURS, and still nothing is solved. Was just told to call back on Monday between 9 and 5. I work from 7a to 8p. Do NOT USE Orbitz if you have any possible chance of cancelling. I will never use them again. Ever.
Do your own Extra work for assurance
by SpoiledReBelle on 2019/09/15 02:48
This should be an easy process to search and book your flights however, in my incidence, I received an email that said: Thanks! Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation I was busy that day and didn’t have time for anything as I had last minute errands to run before catching my flight to AMS... Little did I know... they had double booked my flight ( confirmed by American Airlines) so they had sent me another email saying my flight was not confirmed and to call them... I came back to AMS with heavy jet lag only to later find out that my flight had been cancelled due to the double booking! There goes my good deal and my flight schedule... not to mention that I had to apparently call them to make sure I got my trip protection fee back! If you are going to use orbitz, you better call the airline yourself to make sure everything is good, reserved and ticketed and that you were not double booked! All I got was a sorry for the inconvenience... yea now I have to look for another flight aaand pay more!
Cancelled and refunded without notification
by wwetth on 2020/06/18 05:26
I am beyond livid I’ve been a customer for 8 years and this is what I get. I will never book with orbitz again. They cancelled my flight and sent me an email stating money would be refunded due to no other options, but low and behold there were a couple other options. They lied about calling me because the rep could not even tell me when and what day they called. Now I’ve been waiting 6 hours to talk to someone to get my ticket reinstated with the new flight option. All they want is your money cancelled my flight and told me I have to buy a new one at the new price a week before my trip. The difference 600$ are you kidding me. I will never do business with them again.
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Pathetic, incompetent service
by Gabettttt on 2020/12/12 16:02
Orbitz is great for checking flight prices and finding good deals, but I highly recommend NEVER ever booking with them. I’ve used them on multiple occasions and almost every time they’ve been disappointing, they owe me over $1500 in airline credit that they have used to “book” flights, and then when I get to the airport the airline makes me pay for it anyway because Orbitz is incapable of communicating with them, and with me. There service agents are very friendly and try to help the best they can, but they do not have the “authority” to really help you. If I didn’t have airline credit with them from my cancelled flights, I would never use them, I’d rather deal directly with the airlines.
Wow are changes ever a problem with Orbitz
by Anhmac on 2019/09/20 14:13
I made a mistake on the date on a reservation I made on my phone, recognized it IMMEDIATELY and there seems to be no means to correct it. Customer service first, of course, goes through computer, but finally I got a human and their computers were down and I was asked to hold for 5 minutes. 45 minutes later, I gave up. No means of emailing, not even messaging through their app, which only refers either to a call option or an automatic call back from the same system that is not working. I’m assuming there’s eventually, through some path, going to be a Orbitz credit type solution, but this sure does not seem like a sustainable strategy for maintaining customers.
Rating Trends
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All Versions
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23,039
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Current Version (21.8)
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227,248 total
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196,865
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4,569
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