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App name
Orbitz Hotels & Flights
Description
Use code SAVEAPP10 for 10% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz envisions a world where all are welcomed. No matter who they are, who they love, or where they’re going. For 20 years we’ve led the way in advocating for LGBTQIA equality and inclusion in travel. Visit our LGBTQIA travel hub (Orbitz.com/pride) to search and book LGBTQ-welcoming hotels, view our LGBTQIA events calendar, get travel inspiration, and more! SAVEAPP10 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by January 16, 2021, for 1 or more nights for travel by June 30, 2021. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Slow
by Mi opinión. on 2022/01/18 21:51
Really slow and has a lot of bugs
ما شاءالله فندق نظيف والموظفين رائعين الله يعطيهم الف عافية
by Ramadan56 on 2022/01/16 16:42
Excellent hotel very clean great location Only the mattress was little hard Also the breakfast was great
Fun
by ufufdydjjf on 2022/01/11 20:19
Love Orbitz. Use it all the time!
Cancelled flight and didn’t tell me
by Granjac on 2022/01/09 08:27
They canceled my return flight without telling me. I’ve been trying to resolve it for 2 hours and they keep putting me on hold because they can’t figure it out. Incompetent staff
App isn’t working
by alina5belca on 2022/01/07 12:47
I’ve been trying to use the app and it will not let me submit anything
Flight credit redemption
by worthless Orbitz on 2022/01/06 13:49
Hi Trying to use my flight credit to book a flight. Impossible, to use. Don’t use Orbitz
Orbitz is great
by Vjohnson5101 on 2022/01/05 19:56
I love how you can do package deals
No button to add to calendar for iPhone app
by notsoironichipster on 2022/01/04 21:30
I tried to find button to add itinerary to my calendar in iPhone app. I can’t find it. This is sad.
Not wrking
by funnnh on 2022/01/03 17:26
Not wrking
Ok for cars and hotels - not flights
by Ash Baker2 on 2022/01/02 14:42
Orbitz is ok for rental cars and hotels and to get an overview of airlines prices. Do not ever buy your airline ticket with Orbitz if there is a similar price on the airline website. Why, because if you cancel a flight you will never be able to use the credit. Because of Covid lockdowns I have maybe 20 flight credits that are useless. They do refund flights cancelled within 24 hours but after that, your money is lost should you need to cancel or reschedule. They should be sued for this practice.
Horrible service
by SAVAGE__LIFE on 2022/01/02 13:35
Unable to speak with a representative that’s is willing to assist with a difficult booking. They simply do not want to assist. This is my first md last experience with Orbitz.
Changing flight is a nightmare
by Aleks2022 on 2022/01/02 07:28
The app gives me an error . Phone call takes to the wrong agent even after long selection , next one puts you on hold for over 3-4 hours!!!
All services good
by Harlaik on 2021/12/31 22:07
All services good
Pool closed
by Juanfbo on 2021/12/30 19:36
No one or the app said that the pool is under construction, that was the main thing I went for. And 1 hot tube close, just 1 hot tube for the entire hotel.. waist of money.thank you. Juan Bustamante.
Communication
by Pablo0958 on 2021/12/30 16:27
No feed back , you cannot talk to anyone , they are quick to take money , slow to respond to any concerns you have .
Flight change
by bschled on 2021/12/30 00:12
They were very helpful with changing flights. The airline changed it to a later time, but Orbitz was able to get an earlier flight out. Thanks
Good deal always
by 527195 on 2021/12/28 07:26
Very nice trip and good deals
Review
by 10deee on 2021/12/27 18:03
I paid for travel insurance when I booked my flight and never received the confirmation for the insurance and customer service was not helpful
Awesome
by Neau1186 on 2021/12/25 16:06
Love the app!
Awful customer service - don’t book with them
by Daniel Mich on 2021/12/24 14:42
Company is awful at customer service. Do not book with them.
Failed to take responsibility
by Orig JD on 2021/12/24 10:31
On 10/24/2021, our flight time changed and we were not notified by the airline nor Orbtiz. After hours on the phone with Orbitz and the airline, it was determined Orbitz failed to forward my contact information to the airline. We had to purchase new tickets from a different airline. Orbitz refuses to reimburse us the currency we had to spend from their mess up.
Trying to print itinerary
by lpirish on 2021/12/23 23:11
App is horrific should be a printer option that is easy to find. There is no immediate help, and virtual help doesn’t understand how to give directions for printing???
Orbitz false advertisement for the flight I bought!!
by baggage issue on 2021/12/23 04:51
Upset with Orbitz selling things different from what is shown on site I want my money for the luggage I had to pay when I bought it with two luggages.
Lost my money for my fight with the insurance
by tabnjjfnekahxnds on 2021/12/22 22:46
I bought the $40 insurance for two people to fly just in case I need to cancel. Instead of returning my $400, they return the $40 insurance that I bought and now I can’t get my money back on my flights. Note to self if you see a cheap flight on the app just go book it through the airline don’t go through Orbitz. Trash!
Nice company and make easy poeple to build there relationship as well .None
by umulisa2015 on 2021/12/22 00:39
None
Airline Credit
by Jaybird1966 on 2021/12/21 20:24
Good luck on using any flight credits from any previous cancelled flight. They will quote you a higher cost when you call to book the flight with Orbitz - even when you see same and much cheaper flight posted on their website.
Easy
by Got2flo on 2021/12/20 08:52
I’ve been using Orbitz since 2009 w/o issues. I get great competitive prices, and no complaints about customer service. I seem to always get the cheapest prices for flights.
COVID credits
by cricket00707 on 2021/12/19 17:28
Using these airline credits is next to impossible..I can’t say I or my family will return to this business..after years of using Orbitz I feel ripped off and I’m done
Diminishing Value Over Time…
by DSanville on 2021/12/17 02:31
Have only used Orbitz for many years. Time to move to a new platform. Online booking has become problematic, used to book a trip in 15 - 25 minutes, now need to set aside more than an hour. Limitations on using orbucks, getting to booking and pricing changes necessitate re-doing it, spotty customer service. Will book one thing to use my remaining orbucks and then moving on.
App Crashing
by New to everything on 2021/12/16 00:30
Whenever I select a room to book the app completely crashes and I am unable to make a reservation.
Multiple flight insurance charges
by Fuss T. Rated on 2021/12/14 19:18
Your app didn’t book my flight but you did charge me multiple times for flight insurance. Terrible.
Great value for money
by Mmemaj on 2021/12/10 16:44
I love using orbitz it’s easy to use and reliable
Misleading Insurance protection
by TheKittyC on 2021/12/08 16:14
Orbitz flights offer a Cancellation Protection for $19+ however if you cancel they will deny your refund request for almost any reason related to Covid saying their T&Cs state cancellation of your trip is not an “Unforeseen” event as defined in your insurance policy. So if you get Covid, are exposed to Covid or have symptoms they will not refund your ticket. This is observe since it’s a pandemic. Shame on you orbitz for promoting the protection insurance when it’s worthless. Shouldn’t you promote safety first instead of people risking getting others sick so they don’t lose their money?!?
Excellent
by Honestdruid on 2021/12/06 19:15
I have used Orbitz to book all my vacations and hotels for years and never had a problem! If there are any concerns they address it quickly and easily. Great prices and great service!
Super easy to use
by thankstiktokudabest on 2021/12/05 23:48
I love this app I’ve been using it for over a year now and only I knew about it sooner it is so awesome and you earn rewards you get more points than any airline miles credit card would ever give you
Cancellation
by client Orbitz 20 yr on 2021/12/04 18:44
I use the option of cancel I lost 100% Is difficult to call. I go to dispute in Consumers affairs Last time I will use orbitz
Trip to Boston
by vefvfserv on 2021/12/04 05:30
I have a trip to Boston scheduled with my friends. 1 of my friends came down with COVID and the rest of us have to be quarantined so that means we can’t travel. Orbitz will not refund my money even though I purchased trip insurance! What a disappointment! Jeffery Buckingham I don’t know why I’m leaving my # no one will call. I’ve been trying to speak to someone for days but here goes (386)689-1957 Shouldn’t even be 1 star
Customer Service Nightmare
by Darkone👻 on 2021/11/30 06:14
I brought a ticket to see my family member. I got covid couldn’t fly so they give me credit for the flight. I have been trying for months to use that credit for another ticket and can’t find one on the app no matter dates are put in for the month. I call the customer with avail during this whole situation. They can’t or won’t help to get this issue resolved. Don’t buy your ticket on Orbitz unless you know for sure you flying on the said date exactly, so you won’t be ended up in my dilemma.
Great site for travel
by armoneise on 2021/11/30 05:49
I always find the best deals for travel on Orbitz!
Great!
by GeoNYC2021 on 2021/11/29 04:48
Location was perfect, couple blocks from Penn Station across from the Hudson Yard. Many options for food around. The restaurant was good. Friendly staff. Hotel was clean, room was clean. The coffee at the lobby was so good! It was not weak, it was awesome. If I go again will definitely stay again.
Great app
by realuser627 on 2021/11/24 18:53
Never had a problem with orbits 7 yrs
Bad
by hkliyfk on 2021/11/21 15:12
Hard to get, hard to use.
Misleading Deals
by @hunter_green on 2021/11/21 09:58
You think you're getting a great deal but the app doesn't disclose the hidden $120 baggage fees, secretly in the fine print where you'll never see it after you had already purchased your flight.
Links don’t work
by Vv88* on 2021/11/20 22:22
Need to reset password. The link provided to my email didn’t work numerous times. Called the number. Unable to speak to someone. Was hung up on. The auto chat keeps wanting me to sign in which I can’t. Irritated. Not helpful.
Orbitz backs fraudulent companies
by Katibabi09 on 2021/11/18 16:39
Rented a car through orbitz, chose nextcar when I paid my deposit my receipt stated all taxes and fees included. When I got to nextcar I should have only had to pay my remainder balance of $36 . Left out paying $229 more! Orbitz acts like they can’t do anything about it.
Flight credits can’t be redeemed
by flight credits on 2021/11/16 04:06
Three days and counting trying to redeem MY PAID flight credits
Gross!
by princessriahh710 on 2021/11/14 19:30
They advertise disgusting rooms who issue keys to just anyone. I HAD SOMEONE WALK IN MY ROOM (a single female staying alone) AT 2:00am AND ALL THE MOTEL AND ORBITZ RESPONDED WITH”IM SORRY” . The room had no plumbing and condoms stuffed in the air vents and roaches . Orbitz failed to recognize the issue and kept just apologizing without offering any solution . Overall horrible customer service your better off going through booking.con or even Priceline. They at least care about their customers and offer same day solutions NOT 2-3 days !!!
Horrible
by jhgghbbhkvffoogf on 2021/11/11 15:45
Never again will I use this joke
Muy malo
by magin&67 on 2021/11/11 02:02
Te dan información errónea , nadie se hace responsable ,honestamente muy decepcionada definitivamente no es recomendable , me condicionaron hacer una reserva de un viaje para 2 pasajeros, para según ellos darme un rembolso y nada sólo me condicionaron y lo del rembolso ni hablar perdí con ellos $1550 no recomendable es una porqueria
Great !
by wewewety on 2021/11/10 16:45
Easy and nice customer service
No carry on ticket.
by Shelly@11 on 2021/11/09 12:56
I was not clearly aware that Orbitz sold me “no carryon “ticket. I am very unhappy fir paying for a small carry on $35 on JetBlue.
Cannot reset password
by kpack59 on 2021/11/03 16:34
I have been trying to reset my password for 5 days now and I have received nothing in my emails to do so
Greg
by Me 2777 on 2021/11/03 00:45
Lousy. It ignores your FF information and your TSA info for your flight.
Zero stars on changing a flight
by this is such a pile of crap on 2021/11/01 17:08
Zero stars on trying to change a flight
Do not use!
by cellblocktango04 on 2021/11/01 16:34
Terrible customer service!!!! The WORST!
Good App
by NENEYANDEL on 2021/11/01 03:30
Very good help
Worst customer service
by omaaar101 on 2021/10/31 19:16
Morocco has been blocking all flights to it s territories. My flights were looking cancelled on all other websites and still didn t want to help. I ve been talking to the worst customer representative Adam and asked to talk to a supervisor but i am sure he gave me all the info wrong. I use to get all my tickets from them but now i am done.
Can’t book more than one traveler. 🙄 iPhone 13
by rosardzlka on 2021/10/31 12:28
Trying to use the app on the iPhone and it doesn’t let me increase the number of travelers to book a flight. I uninstalled 2 times already. Fix this!!!
Worst experience
by DJ Big Chopps on 2021/10/28 22:36
Asked for a refund and checked out early because the hotel didn’t have ANY hot water. The hotel said I will get a refund from Orbitz, Orbitz says I will get a refund from the hotel. Tired of playing that game.
Very friendly staff in a beautiful place
by 1Mandi on 2021/10/28 16:32
We really enjoyed our time at this resort. My only complaint about the room is the quality of the mattress and pillows, which was tough to contend with for an 8 night stay. We both had back and neck pain after leaving. The pillows were flat and there were only 3 standard pillows on a king sized bed. To be fair, we probably could’ve requested more and been accommodated. The staff was all extremely friendly. We really appreciated the hand sanitizer prior to entering each restaurant and how the staff took covid precautions and masking seriously. We saw them politely remind several people if they forgot when they got up from their tables. I don’t recommend the room service. We ordered a few different fairly disappointing items. We also did not care for the steaks at Isla Mujeres restaurant. The meat looked grey so we just didn’t go back and problem solved. There was also a daily bbq at the pools as well as a sports bar to pick up snacks throughout the day. The beach was GORGEOUS with shades of blue, turquoise, and green. The pools were very nice and had a lot of seating. The rooms are very modern and well decorated, with great balconies. We only attended one show (The Vegas show) preceded by a children’s show. Both were fun and entertaining. I was disappointed to find we would receive no free airport transfer due to booking through Orbitz rather than the hotel. I don’t know if this is standard practice and if it is, what a poor practice. I would think a hotel would want to be accommodating to all of its guests, regardless of the platform used to book a room. After all, we still chose you. Overall, we would definitely choose to stay at a Riu Resort again in the future. Thank you for an excellent time.
Medical Emergency
by heidibvet2 on 2021/10/27 02:16
I had a medical emergency and just wanted help canceling a hotel since I had to fly home early. Orbitz was absolutely NO help. I contacted them in the morning and they kept making excuses why they wouldn't talk to the hotel right away. I had to get off of chat since I was flying home to the hospital for a bleeding mass. Even though I stated this multiple times, they kept asking me to stay on. Then when I checked back in with Orbitz after my first flight they blamed me for not staying on! I was on an emergency flight to the hospital! I have been a costumer for 8 years and canceling today. I will never use them again!
Car Rental with RIP-OFF ALERT!
by gatherhere on 2021/10/25 19:02
I rented a car in Daytona through Orbitz. Economy Car Rental! Terrible service at car rental place. Customer Service Rep. was mocking me while other employees in the background were laughing. Refused to give his name when asked and threatened to cancel my reservation and was argumentative. All because I didn’t realize I was supposed to bring my personal car insurance declaration page in order to rent the car. This car rental company also had a Rip Off Alert. Why would you send me to this company. Do they pay Orbitz extra to send them customer?
Theft
by garfieldrn on 2021/10/21 23:56
You stole my money and provided no service. May God have mercy on your soul
Rebecca
by Arianrhod78 on 2021/10/21 17:00
Don’t try to cancel or add anyone to your flight . The customer service on this app is horrible it doesn’t let u tell what’s wrong plus they make u give all this private information to so many people only to tell you it’s against THEIR policy to change it!
No help at all
by jjjjjjjj1111111111 on 2021/10/19 20:24
They do nothing to fix their mistakes.
Phantom booking of a day tour in Bari Italy!
by N6CK on 2021/10/19 06:29
We booked a full-day tour to Alberobelli Locorotondo and Polignaro a Mare for the 19th of October, ‘21. We received a supplier reference number and Orbitz itinerary number. We arrived in time at the pickup location in Bari. Called the vendor, and was informed they ceased tour operations over a year ago due to Covid. We never received a cancellation notice from either Orbitz or the tour operator!! Very disappointing outcome.
Great service
by peygabbt on 2021/10/16 23:44
Always get the best deals
Estoy contento
by hcgjhh It's good and that's it on 2021/10/16 04:17
🤙
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Nashville?
by jfs1228 on 2021/10/10 22:31
I’m trying to find flights to Nassau (NAS) but keep getting flights to Nashville. Frustrating.
Worst customer service!
by Shad_1 on 2021/10/09 13:47
Good luck if you flight get cancelled. I have been unsuccessfully trying to get the new flights for the pay two weeks. Its is impossible to talk to a person and the automated system cannot the find the itinerary. Doing business with Orbitz is a waste of time and money. After using Orbitz for over 10 years it’s time to say goodbye!
Very pleased
by Luisalvarez_us on 2021/10/08 23:31
After booking a few flights in the last year, I found Orbitz to have the best prices, their customer service was very pleasant also, I had a cancellation from the airline and Orbitz made it very easy for me to cancel and re book. Love this guys.👍👍👍😀
Orbitz fail
by Austin124747372726372 on 2021/10/07 14:10
Destroyed my vacation and they won’t even pick up the phone and when they do they say please hold for hours untill you hang up. This happened twice. The first time I got stuck in Denver and couldn’t get home. This time I rented a car and a half hour before they let me know they’re was no car and now to reserve one it’s triple the price and makes it not affordable anymore and I have no time left to fix it. Thanks for killing my vacation
Booked a flight through Orbitz on American Airlines
by seabronc4 on 2021/10/06 00:22
I still can’t check in! Flight is 10 hours from now. AA doesn’t even have a record of my reservation. Shouldn’t be this hard!?!
App stalls out frequently
by Bjhartin on 2021/10/05 01:07
App stalls out when trying to book or verify password. When wrong password entered app knows immediately, so connectivity is fine.
Horrible
by aztcochman on 2021/10/05 00:45
I've been an Orbitz customer for over 9 years and never had any qualms until now! Seems not only customer service has been transition to off-shore 3rd parties who seem to be quite rude and not so competent, but the software is now something g called Amadeus. I have three e credits and they aren't following through with honoring the credit. Very disappointed.
Hotel Pupetto was Magnificent!
by Go to Positano! on 2021/10/04 05:59
We loved everything about this fantastic hotel! ( Except the many sets of steps to get here, but the porters helped a lot!) Our lovely, spacious white room with high ceilings overlooked the beautiful beach where we swam in the warm ocean. The romantic restaurant had friendly waiters who spoke Italian and also understood some English. Wonderful, authentic Italian food! We would like to come back here from the U.S. for a week! Next time we will take the ferry from Naples, then we can avoid a lot of steps.😎🥰
Don’t use!!!!
by doof kiwi on 2021/10/02 23:58
Terrible service! And they lie about refunds! I couldn’t use my flight because of covid then orbitz would not give refund!
Lame
by Annoyed in Vegas on 2021/10/01 14:26
Nowhere on app or website where I can send travel details to anyone via text or email. That’s pretty bad! Your parent company Expedia has that capability. If you have it I sure as heck can’t find it.
Change reservation
by 196687 on 2021/10/01 04:54
They are good sale !! But not answer when you have a problem reservation or any change ! Even when you pay $200 for any future problems with the reservation !!! 🤮🤮🤮🤮🤮
Horrible customer service
by puffasuperdragon on 2021/09/30 01:56
The app and the website say sorry something went wrong. Unacceptable.. I will never use this app again
Great value
by Hec 1954 on 2021/09/28 23:00
Really like doing business with Orbitz.
Really Good service
by MarylinOsorio on 2021/09/28 18:59
The service it’s good, I had to cancel my flight and hotel and they helped me with everything. 😍
Orbitz earn reward
by B Dube on 2021/09/27 18:33
Due to COVID I couldn’t use my $68 Orbitz earn reward and now gone. Please expired amount extend six months so I can use my expired $68. Thanks
Not a Happy Customer!
by Preiceous B on 2021/09/26 13:07
I have paid less for so much more! Paying 185.00 plus 15.00 (fee) per night should at least insure pest/ insect free! If I could leave a Video of the insects I would! Im contemplating sending it to Best Western Plus Corporate office! I am not happy! The pictures on this website is very duplicitous! They leads you to believe that the hotel is on the beach (Beach front). That is not true! There is a best Western Plus that is Beach front however, 1804 is not that hotel! Also, The pool area was very small and over crowded. I gave them 15.00 for something I couldn’t enjoy! I will never use this website again. In fact I have deleted it from my phone!
orbitz over charging
by vinnysar on 2021/09/25 15:24
had a supposed reservation at a hotel thru orbitz the hotel did not have a reservation set i had to pay a second charge orbitz has not refunded my first payment will never use orbitz again Horrible experience
Great place
by pari mah on 2021/09/23 12:15
Beautiful clean great great location
Orbitt
by omg - realky hopeful on 2021/09/23 02:51
Worthless! Sends me a msg =‘check these flights out! I click on the links= Sorry no flights match your request!!
Great service
by rcpdmd on 2021/09/21 23:22
Love this app
Terrible customer support!
by Cici11 on 2021/09/21 18:30
Orbitz support is driven by itinerary number. If you don’t have it, or if itinerary issues have nothing to do with your issue, you’re screwed. There is no option for website support, if you experience issues logging on, or with your account. While I appreciate how busy support agents may be, there is no excuse for no response for 5-10 minutes without a simple “ hi, working on your request.” Awful experience!
Broken
by Guy from Oregon on 2021/09/18 17:18
They have double charged me for a trip. Now I can’t get a hold of anybody. Chat is broken. Answering auto bots are dropping my calls. I need a new Travel app.
Points stolen
by Jonathan Ponsard on 2021/09/18 00:09
I had points that where used for an hotel in Morocco that did not exist or was not open at the time of my trip, Orbitz not only could not protect my money letting me have them back, but even Orbitz points that an internal form of currency disappeared. The number of calls we made to Orbitz and the emails sent are countless, Orbitz is not in the position to act as a mediator anymore. I am an Orbitz customer for 15 years and things start deteriorating in their reach to protect the end consumer. Sincerely Jonathan Ponsard
Vuelos
by victor pay on 2021/09/17 18:54
Precios muy buenos
Tracks your use of other apps, why?!
by DonAB on 2021/09/17 05:34
Why are diagnostics on my use of other apps relevant & being done? What specific data is being collected & why?!
Horrible customer service
by Angiejo323 on 2021/09/16 13:30
My rental car experience at Thrifty was for starters not good at all. One of the tires ended up with a slow leak. They told me that since they aren’t affiliated with the multiple locations within 10-20 miles of where I was staying, I had to drive 75 miles to exchange it. My other option was to go to Pep boys to see if they would repair the tire. Or I could just fill it every day while paying for air at service stations. This really put a damper on my trip, I was not able to do half of the things I wanted to do and I certainly wasn’t going to spend a day driving back-and-forth to Philadelphia to exchange this car! I feel that they could have done better and also given a partial refund for my inconvenience
Orbitz experience 👍
by nadine turquoise on 2021/09/14 14:17
I’m so glad I found out about this site Orbitz . Where I rented my car, it was a great experience . The site is so easy to use . Then I bought my ticket and I will always my tickets here
Freeway noise
by My melody1 on 2021/09/14 14:10
Freeway noise was present
No way to contact a human
by Crimsonkitten92 on 2021/09/12 20:00
I have been having issues for the past week and it seems I’m not the only one, I highly recommend not to use orbit and use other means to book. I had a hotel that was very gross and I wanted to cancel it, and due to security breach they promised me $50 coupon. I’ve had three reps promise this with proof and all of them say I will have a credit within 24 hours. I finally made a comment on Facebook and still no one is coming to resolve the issue. They keep on going with a coupon can only be used once which is normal, before I canceled my hotel I asked for it back due to the situation. Again I was promised I would get my credit back due to the circumstances since they are different than the norm. You cannot contact them unless you have an itinerary number, because I’ve tried to contact them without it and it keeps on going in a loop and I hang up on the phone number. The virtual chat does not work they keep you on hold for over a day waiting for a virtual assistant to show up or it doesn’t even show up and then it deletes your request. I highly recommend to not use this site their customer service is deplorable, the last time I got called back from an agent saying he was going to do something and he wasted another 10 minutes of my time only for nothing to happen. Please don’t get tracked go somewhere else like hotels.com or book through Google. I was tricked, don’t be the same.
Historic hotel in the center of town
by cfukaga on 2021/09/12 15:17
We stayed two nights in a clean, well furnished bedroom and bathroom It’s located in a central location of Seattle within walking distance from many attractions The hotel staff were both helpful and pleasant
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Agent booked flight correct and hotel dates wrong!!!
by Marksview on 2021/03/03 17:54
This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Liars
by سلمان وڑائچ on 2021/06/30 22:17
They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
Why is Talk to a Person Never an Option???
by MurphyBitesMe2 on 2021/07/18 21:25
I booked a flight several months ago for a from Portland to Chicago, along with a return flight a week later. Yesterday I received an email from Orbitz telling me that my flight had changed to include a 7-hour layover in LA, and that since it was a different flight I would have to check with the airline to see about seat assignments. Frustrating, but the worst part is that when I called the customer service number provided by Orbitz for any questions, all I got was the endless phone tree loop with the ominous warnings about the long wait to talk to someone, and why I should go in line to solve my issues. What’s the point of providing a “customer service” number when it doesn’t actually result in any customer interaction? Remember the days when you had a travel agent whom you could call, one who seemed to care about arranging things for you? This is ridiculous.
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Horrible customer service
by EdwinDelg on 2021/07/22 17:31
Booked round trip flight through Orbitz. More people decided to join the trip and I checked my flights to reserve more. Found out one of my flights got canceled and no one notified me or gave me a refund. Called Orbitz customer service and was told they can’t do anything and to call the airline myself. I called the airline and no help. I called Orbitz and same thing happened. I requested a supervisor and they said they would return my call in an hour. No call back ever from anyone. I tweeted about it and their customer service team reached out and basically also did not help. I had to bug the airline into giving me my refund. A lot of wasted time, I booked through Orbitz not the airline why do I have to do your job? Do not recommend using them, just go directly to the airline since you’ll end up doing all the work anyways.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Pandemic Issue
by samchnj on 2021/03/14 03:54
So I had to change destination due to Hawaii Covid restrictions. I did not want to quarantine at a resort for a good percentage of my vacation. I chose to go to Key West. Orbitz and United Airlines gave me credit to fly to Key West however I was not allowed to hold remaining credit that I spent on the more expensive flight to Hawaii. Normally, I would hold on to credit for a more expensive flight but with credit expiring in year during a pandemic, I did not want to chance not using at all. My flight to Florida ended up costing at least 3 times what I should have paid. Also, I would like to say that the service was less than professional. I spent a great deal of time on phone and felt that service reps were not helpful or understanding. For these reasons, I will choose another way to plan vacations
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Dishonest customer service
by jaykaytre3 on 2021/07/30 22:09
I have been a loyal orbitz customer for years and the first time I need some help from them I get lied too and hung up on anytime I ask for a manager. And asking for a manager only came after over a year of dealing with regular agents for the simple topic of asking for a refund when orbitz claimed they would provide me with one. The only excuse was that the refund would take 13weeks or something. Well fast forward 70 weeks and still no refund and now saying TOO MUCH times has passed, I now have to deal with the airline (TAP Portugal) directly who is even worse with customer service. Very disappointed with orbitz tactics of “accidentally” dropping my phone call every time works needs to be done. They definitely lost a customer here!
Useless App
by youdont needthis on 2020/07/01 17:36
The search function is poor, the sort function almost nonexistent, and no easy way to get customer service even though there are kinks in the app. Having to cancel a flight that was supposed to be eligible for cancel has become a nightmare as I went through a crazy feedback loop in telling me I couldn’t even make this request until July 1 and then being told I can’t make this request in the app anyway and have to speak to an agent who doesn’t have a clue what they are doing. They offered to cancel my flight reservations without a refund - how generous! What poor service for someone who has booked dozens of flights and trips through app in the past few years. I’ll be closing my account and cancelling my orbitz reward card.
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Horrible customer service
by Angiejo323 on 2021/09/16 13:30
My rental car experience at Thrifty was for starters not good at all. One of the tires ended up with a slow leak. They told me that since they aren’t affiliated with the multiple locations within 10-20 miles of where I was staying, I had to drive 75 miles to exchange it. My other option was to go to Pep boys to see if they would repair the tire. Or I could just fill it every day while paying for air at service stations. This really put a damper on my trip, I was not able to do half of the things I wanted to do and I certainly wasn’t going to spend a day driving back-and-forth to Philadelphia to exchange this car! I feel that they could have done better and also given a partial refund for my inconvenience
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App name
Orbitz Hotels & Flights
Description
Use code SAVEAPP10 for 10% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz envisions a world where all are welcomed. No matter who they are, who they love, or where they’re going. For 20 years we’ve led the way in advocating for LGBTQIA equality and inclusion in travel. Visit our LGBTQIA travel hub (Orbitz.com/pride) to search and book LGBTQ-welcoming hotels, view our LGBTQIA events calendar, get travel inspiration, and more! SAVEAPP10 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by January 16, 2021, for 1 or more nights for travel by June 30, 2021. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Slow
by Mi opinión. on 2022/01/18 21:51
Really slow and has a lot of bugs
ما شاءالله فندق نظيف والموظفين رائعين الله يعطيهم الف عافية
by Ramadan56 on 2022/01/16 16:42
Excellent hotel very clean great location Only the mattress was little hard Also the breakfast was great
Fun
by ufufdydjjf on 2022/01/11 20:19
Love Orbitz. Use it all the time!
Cancelled flight and didn’t tell me
by Granjac on 2022/01/09 08:27
They canceled my return flight without telling me. I’ve been trying to resolve it for 2 hours and they keep putting me on hold because they can’t figure it out. Incompetent staff
App isn’t working
by alina5belca on 2022/01/07 12:47
I’ve been trying to use the app and it will not let me submit anything
Flight credit redemption
by worthless Orbitz on 2022/01/06 13:49
Hi Trying to use my flight credit to book a flight. Impossible, to use. Don’t use Orbitz
Orbitz is great
by Vjohnson5101 on 2022/01/05 19:56
I love how you can do package deals
No button to add to calendar for iPhone app
by notsoironichipster on 2022/01/04 21:30
I tried to find button to add itinerary to my calendar in iPhone app. I can’t find it. This is sad.
Not wrking
by funnnh on 2022/01/03 17:26
Not wrking
Ok for cars and hotels - not flights
by Ash Baker2 on 2022/01/02 14:42
Orbitz is ok for rental cars and hotels and to get an overview of airlines prices. Do not ever buy your airline ticket with Orbitz if there is a similar price on the airline website. Why, because if you cancel a flight you will never be able to use the credit. Because of Covid lockdowns I have maybe 20 flight credits that are useless. They do refund flights cancelled within 24 hours but after that, your money is lost should you need to cancel or reschedule. They should be sued for this practice.
Horrible service
by SAVAGE__LIFE on 2022/01/02 13:35
Unable to speak with a representative that’s is willing to assist with a difficult booking. They simply do not want to assist. This is my first md last experience with Orbitz.
Changing flight is a nightmare
by Aleks2022 on 2022/01/02 07:28
The app gives me an error . Phone call takes to the wrong agent even after long selection , next one puts you on hold for over 3-4 hours!!!
All services good
by Harlaik on 2021/12/31 22:07
All services good
Pool closed
by Juanfbo on 2021/12/30 19:36
No one or the app said that the pool is under construction, that was the main thing I went for. And 1 hot tube close, just 1 hot tube for the entire hotel.. waist of money.thank you. Juan Bustamante.
Communication
by Pablo0958 on 2021/12/30 16:27
No feed back , you cannot talk to anyone , they are quick to take money , slow to respond to any concerns you have .
Flight change
by bschled on 2021/12/30 00:12
They were very helpful with changing flights. The airline changed it to a later time, but Orbitz was able to get an earlier flight out. Thanks
Good deal always
by 527195 on 2021/12/28 07:26
Very nice trip and good deals
Review
by 10deee on 2021/12/27 18:03
I paid for travel insurance when I booked my flight and never received the confirmation for the insurance and customer service was not helpful
Awesome
by Neau1186 on 2021/12/25 16:06
Love the app!
Awful customer service - don’t book with them
by Daniel Mich on 2021/12/24 14:42
Company is awful at customer service. Do not book with them.
Failed to take responsibility
by Orig JD on 2021/12/24 10:31
On 10/24/2021, our flight time changed and we were not notified by the airline nor Orbtiz. After hours on the phone with Orbitz and the airline, it was determined Orbitz failed to forward my contact information to the airline. We had to purchase new tickets from a different airline. Orbitz refuses to reimburse us the currency we had to spend from their mess up.
Trying to print itinerary
by lpirish on 2021/12/23 23:11
App is horrific should be a printer option that is easy to find. There is no immediate help, and virtual help doesn’t understand how to give directions for printing???
Orbitz false advertisement for the flight I bought!!
by baggage issue on 2021/12/23 04:51
Upset with Orbitz selling things different from what is shown on site I want my money for the luggage I had to pay when I bought it with two luggages.
Lost my money for my fight with the insurance
by tabnjjfnekahxnds on 2021/12/22 22:46
I bought the $40 insurance for two people to fly just in case I need to cancel. Instead of returning my $400, they return the $40 insurance that I bought and now I can’t get my money back on my flights. Note to self if you see a cheap flight on the app just go book it through the airline don’t go through Orbitz. Trash!
Nice company and make easy poeple to build there relationship as well .None
by umulisa2015 on 2021/12/22 00:39
None
Airline Credit
by Jaybird1966 on 2021/12/21 20:24
Good luck on using any flight credits from any previous cancelled flight. They will quote you a higher cost when you call to book the flight with Orbitz - even when you see same and much cheaper flight posted on their website.
Easy
by Got2flo on 2021/12/20 08:52
I’ve been using Orbitz since 2009 w/o issues. I get great competitive prices, and no complaints about customer service. I seem to always get the cheapest prices for flights.
COVID credits
by cricket00707 on 2021/12/19 17:28
Using these airline credits is next to impossible..I can’t say I or my family will return to this business..after years of using Orbitz I feel ripped off and I’m done
Diminishing Value Over Time…
by DSanville on 2021/12/17 02:31
Have only used Orbitz for many years. Time to move to a new platform. Online booking has become problematic, used to book a trip in 15 - 25 minutes, now need to set aside more than an hour. Limitations on using orbucks, getting to booking and pricing changes necessitate re-doing it, spotty customer service. Will book one thing to use my remaining orbucks and then moving on.
App Crashing
by New to everything on 2021/12/16 00:30
Whenever I select a room to book the app completely crashes and I am unable to make a reservation.
Multiple flight insurance charges
by Fuss T. Rated on 2021/12/14 19:18
Your app didn’t book my flight but you did charge me multiple times for flight insurance. Terrible.
Great value for money
by Mmemaj on 2021/12/10 16:44
I love using orbitz it’s easy to use and reliable
Misleading Insurance protection
by TheKittyC on 2021/12/08 16:14
Orbitz flights offer a Cancellation Protection for $19+ however if you cancel they will deny your refund request for almost any reason related to Covid saying their T&Cs state cancellation of your trip is not an “Unforeseen” event as defined in your insurance policy. So if you get Covid, are exposed to Covid or have symptoms they will not refund your ticket. This is observe since it’s a pandemic. Shame on you orbitz for promoting the protection insurance when it’s worthless. Shouldn’t you promote safety first instead of people risking getting others sick so they don’t lose their money?!?
Excellent
by Honestdruid on 2021/12/06 19:15
I have used Orbitz to book all my vacations and hotels for years and never had a problem! If there are any concerns they address it quickly and easily. Great prices and great service!
Super easy to use
by thankstiktokudabest on 2021/12/05 23:48
I love this app I’ve been using it for over a year now and only I knew about it sooner it is so awesome and you earn rewards you get more points than any airline miles credit card would ever give you
Cancellation
by client Orbitz 20 yr on 2021/12/04 18:44
I use the option of cancel I lost 100% Is difficult to call. I go to dispute in Consumers affairs Last time I will use orbitz
Trip to Boston
by vefvfserv on 2021/12/04 05:30
I have a trip to Boston scheduled with my friends. 1 of my friends came down with COVID and the rest of us have to be quarantined so that means we can’t travel. Orbitz will not refund my money even though I purchased trip insurance! What a disappointment! Jeffery Buckingham I don’t know why I’m leaving my # no one will call. I’ve been trying to speak to someone for days but here goes (386)689-1957 Shouldn’t even be 1 star
Customer Service Nightmare
by Darkone👻 on 2021/11/30 06:14
I brought a ticket to see my family member. I got covid couldn’t fly so they give me credit for the flight. I have been trying for months to use that credit for another ticket and can’t find one on the app no matter dates are put in for the month. I call the customer with avail during this whole situation. They can’t or won’t help to get this issue resolved. Don’t buy your ticket on Orbitz unless you know for sure you flying on the said date exactly, so you won’t be ended up in my dilemma.
Great site for travel
by armoneise on 2021/11/30 05:49
I always find the best deals for travel on Orbitz!
Great!
by GeoNYC2021 on 2021/11/29 04:48
Location was perfect, couple blocks from Penn Station across from the Hudson Yard. Many options for food around. The restaurant was good. Friendly staff. Hotel was clean, room was clean. The coffee at the lobby was so good! It was not weak, it was awesome. If I go again will definitely stay again.
Great app
by realuser627 on 2021/11/24 18:53
Never had a problem with orbits 7 yrs
Bad
by hkliyfk on 2021/11/21 15:12
Hard to get, hard to use.
Misleading Deals
by @hunter_green on 2021/11/21 09:58
You think you're getting a great deal but the app doesn't disclose the hidden $120 baggage fees, secretly in the fine print where you'll never see it after you had already purchased your flight.
Links don’t work
by Vv88* on 2021/11/20 22:22
Need to reset password. The link provided to my email didn’t work numerous times. Called the number. Unable to speak to someone. Was hung up on. The auto chat keeps wanting me to sign in which I can’t. Irritated. Not helpful.
Orbitz backs fraudulent companies
by Katibabi09 on 2021/11/18 16:39
Rented a car through orbitz, chose nextcar when I paid my deposit my receipt stated all taxes and fees included. When I got to nextcar I should have only had to pay my remainder balance of $36 . Left out paying $229 more! Orbitz acts like they can’t do anything about it.
Flight credits can’t be redeemed
by flight credits on 2021/11/16 04:06
Three days and counting trying to redeem MY PAID flight credits
Gross!
by princessriahh710 on 2021/11/14 19:30
They advertise disgusting rooms who issue keys to just anyone. I HAD SOMEONE WALK IN MY ROOM (a single female staying alone) AT 2:00am AND ALL THE MOTEL AND ORBITZ RESPONDED WITH”IM SORRY” . The room had no plumbing and condoms stuffed in the air vents and roaches . Orbitz failed to recognize the issue and kept just apologizing without offering any solution . Overall horrible customer service your better off going through booking.con or even Priceline. They at least care about their customers and offer same day solutions NOT 2-3 days !!!
Horrible
by jhgghbbhkvffoogf on 2021/11/11 15:45
Never again will I use this joke
Muy malo
by magin&67 on 2021/11/11 02:02
Te dan información errónea , nadie se hace responsable ,honestamente muy decepcionada definitivamente no es recomendable , me condicionaron hacer una reserva de un viaje para 2 pasajeros, para según ellos darme un rembolso y nada sólo me condicionaron y lo del rembolso ni hablar perdí con ellos $1550 no recomendable es una porqueria
Great !
by wewewety on 2021/11/10 16:45
Easy and nice customer service
No carry on ticket.
by Shelly@11 on 2021/11/09 12:56
I was not clearly aware that Orbitz sold me “no carryon “ticket. I am very unhappy fir paying for a small carry on $35 on JetBlue.
Cannot reset password
by kpack59 on 2021/11/03 16:34
I have been trying to reset my password for 5 days now and I have received nothing in my emails to do so
Greg
by Me 2777 on 2021/11/03 00:45
Lousy. It ignores your FF information and your TSA info for your flight.
Zero stars on changing a flight
by this is such a pile of crap on 2021/11/01 17:08
Zero stars on trying to change a flight
Do not use!
by cellblocktango04 on 2021/11/01 16:34
Terrible customer service!!!! The WORST!
Good App
by NENEYANDEL on 2021/11/01 03:30
Very good help
Worst customer service
by omaaar101 on 2021/10/31 19:16
Morocco has been blocking all flights to it s territories. My flights were looking cancelled on all other websites and still didn t want to help. I ve been talking to the worst customer representative Adam and asked to talk to a supervisor but i am sure he gave me all the info wrong. I use to get all my tickets from them but now i am done.
Can’t book more than one traveler. 🙄 iPhone 13
by rosardzlka on 2021/10/31 12:28
Trying to use the app on the iPhone and it doesn’t let me increase the number of travelers to book a flight. I uninstalled 2 times already. Fix this!!!
Worst experience
by DJ Big Chopps on 2021/10/28 22:36
Asked for a refund and checked out early because the hotel didn’t have ANY hot water. The hotel said I will get a refund from Orbitz, Orbitz says I will get a refund from the hotel. Tired of playing that game.
Very friendly staff in a beautiful place
by 1Mandi on 2021/10/28 16:32
We really enjoyed our time at this resort. My only complaint about the room is the quality of the mattress and pillows, which was tough to contend with for an 8 night stay. We both had back and neck pain after leaving. The pillows were flat and there were only 3 standard pillows on a king sized bed. To be fair, we probably could’ve requested more and been accommodated. The staff was all extremely friendly. We really appreciated the hand sanitizer prior to entering each restaurant and how the staff took covid precautions and masking seriously. We saw them politely remind several people if they forgot when they got up from their tables. I don’t recommend the room service. We ordered a few different fairly disappointing items. We also did not care for the steaks at Isla Mujeres restaurant. The meat looked grey so we just didn’t go back and problem solved. There was also a daily bbq at the pools as well as a sports bar to pick up snacks throughout the day. The beach was GORGEOUS with shades of blue, turquoise, and green. The pools were very nice and had a lot of seating. The rooms are very modern and well decorated, with great balconies. We only attended one show (The Vegas show) preceded by a children’s show. Both were fun and entertaining. I was disappointed to find we would receive no free airport transfer due to booking through Orbitz rather than the hotel. I don’t know if this is standard practice and if it is, what a poor practice. I would think a hotel would want to be accommodating to all of its guests, regardless of the platform used to book a room. After all, we still chose you. Overall, we would definitely choose to stay at a Riu Resort again in the future. Thank you for an excellent time.
Medical Emergency
by heidibvet2 on 2021/10/27 02:16
I had a medical emergency and just wanted help canceling a hotel since I had to fly home early. Orbitz was absolutely NO help. I contacted them in the morning and they kept making excuses why they wouldn't talk to the hotel right away. I had to get off of chat since I was flying home to the hospital for a bleeding mass. Even though I stated this multiple times, they kept asking me to stay on. Then when I checked back in with Orbitz after my first flight they blamed me for not staying on! I was on an emergency flight to the hospital! I have been a costumer for 8 years and canceling today. I will never use them again!
Car Rental with RIP-OFF ALERT!
by gatherhere on 2021/10/25 19:02
I rented a car in Daytona through Orbitz. Economy Car Rental! Terrible service at car rental place. Customer Service Rep. was mocking me while other employees in the background were laughing. Refused to give his name when asked and threatened to cancel my reservation and was argumentative. All because I didn’t realize I was supposed to bring my personal car insurance declaration page in order to rent the car. This car rental company also had a Rip Off Alert. Why would you send me to this company. Do they pay Orbitz extra to send them customer?
Theft
by garfieldrn on 2021/10/21 23:56
You stole my money and provided no service. May God have mercy on your soul
Rebecca
by Arianrhod78 on 2021/10/21 17:00
Don’t try to cancel or add anyone to your flight . The customer service on this app is horrible it doesn’t let u tell what’s wrong plus they make u give all this private information to so many people only to tell you it’s against THEIR policy to change it!
No help at all
by jjjjjjjj1111111111 on 2021/10/19 20:24
They do nothing to fix their mistakes.
Phantom booking of a day tour in Bari Italy!
by N6CK on 2021/10/19 06:29
We booked a full-day tour to Alberobelli Locorotondo and Polignaro a Mare for the 19th of October, ‘21. We received a supplier reference number and Orbitz itinerary number. We arrived in time at the pickup location in Bari. Called the vendor, and was informed they ceased tour operations over a year ago due to Covid. We never received a cancellation notice from either Orbitz or the tour operator!! Very disappointing outcome.
Great service
by peygabbt on 2021/10/16 23:44
Always get the best deals
Estoy contento
by hcgjhh It's good and that's it on 2021/10/16 04:17
🤙
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Nashville?
by jfs1228 on 2021/10/10 22:31
I’m trying to find flights to Nassau (NAS) but keep getting flights to Nashville. Frustrating.
Worst customer service!
by Shad_1 on 2021/10/09 13:47
Good luck if you flight get cancelled. I have been unsuccessfully trying to get the new flights for the pay two weeks. Its is impossible to talk to a person and the automated system cannot the find the itinerary. Doing business with Orbitz is a waste of time and money. After using Orbitz for over 10 years it’s time to say goodbye!
Very pleased
by Luisalvarez_us on 2021/10/08 23:31
After booking a few flights in the last year, I found Orbitz to have the best prices, their customer service was very pleasant also, I had a cancellation from the airline and Orbitz made it very easy for me to cancel and re book. Love this guys.👍👍👍😀
Orbitz fail
by Austin124747372726372 on 2021/10/07 14:10
Destroyed my vacation and they won’t even pick up the phone and when they do they say please hold for hours untill you hang up. This happened twice. The first time I got stuck in Denver and couldn’t get home. This time I rented a car and a half hour before they let me know they’re was no car and now to reserve one it’s triple the price and makes it not affordable anymore and I have no time left to fix it. Thanks for killing my vacation
Booked a flight through Orbitz on American Airlines
by seabronc4 on 2021/10/06 00:22
I still can’t check in! Flight is 10 hours from now. AA doesn’t even have a record of my reservation. Shouldn’t be this hard!?!
App stalls out frequently
by Bjhartin on 2021/10/05 01:07
App stalls out when trying to book or verify password. When wrong password entered app knows immediately, so connectivity is fine.
Horrible
by aztcochman on 2021/10/05 00:45
I've been an Orbitz customer for over 9 years and never had any qualms until now! Seems not only customer service has been transition to off-shore 3rd parties who seem to be quite rude and not so competent, but the software is now something g called Amadeus. I have three e credits and they aren't following through with honoring the credit. Very disappointed.
Hotel Pupetto was Magnificent!
by Go to Positano! on 2021/10/04 05:59
We loved everything about this fantastic hotel! ( Except the many sets of steps to get here, but the porters helped a lot!) Our lovely, spacious white room with high ceilings overlooked the beautiful beach where we swam in the warm ocean. The romantic restaurant had friendly waiters who spoke Italian and also understood some English. Wonderful, authentic Italian food! We would like to come back here from the U.S. for a week! Next time we will take the ferry from Naples, then we can avoid a lot of steps.😎🥰
Don’t use!!!!
by doof kiwi on 2021/10/02 23:58
Terrible service! And they lie about refunds! I couldn’t use my flight because of covid then orbitz would not give refund!
Lame
by Annoyed in Vegas on 2021/10/01 14:26
Nowhere on app or website where I can send travel details to anyone via text or email. That’s pretty bad! Your parent company Expedia has that capability. If you have it I sure as heck can’t find it.
Change reservation
by 196687 on 2021/10/01 04:54
They are good sale !! But not answer when you have a problem reservation or any change ! Even when you pay $200 for any future problems with the reservation !!! 🤮🤮🤮🤮🤮
Horrible customer service
by puffasuperdragon on 2021/09/30 01:56
The app and the website say sorry something went wrong. Unacceptable.. I will never use this app again
Great value
by Hec 1954 on 2021/09/28 23:00
Really like doing business with Orbitz.
Really Good service
by MarylinOsorio on 2021/09/28 18:59
The service it’s good, I had to cancel my flight and hotel and they helped me with everything. 😍
Orbitz earn reward
by B Dube on 2021/09/27 18:33
Due to COVID I couldn’t use my $68 Orbitz earn reward and now gone. Please expired amount extend six months so I can use my expired $68. Thanks
Not a Happy Customer!
by Preiceous B on 2021/09/26 13:07
I have paid less for so much more! Paying 185.00 plus 15.00 (fee) per night should at least insure pest/ insect free! If I could leave a Video of the insects I would! Im contemplating sending it to Best Western Plus Corporate office! I am not happy! The pictures on this website is very duplicitous! They leads you to believe that the hotel is on the beach (Beach front). That is not true! There is a best Western Plus that is Beach front however, 1804 is not that hotel! Also, The pool area was very small and over crowded. I gave them 15.00 for something I couldn’t enjoy! I will never use this website again. In fact I have deleted it from my phone!
orbitz over charging
by vinnysar on 2021/09/25 15:24
had a supposed reservation at a hotel thru orbitz the hotel did not have a reservation set i had to pay a second charge orbitz has not refunded my first payment will never use orbitz again Horrible experience
Great place
by pari mah on 2021/09/23 12:15
Beautiful clean great great location
Orbitt
by omg - realky hopeful on 2021/09/23 02:51
Worthless! Sends me a msg =‘check these flights out! I click on the links= Sorry no flights match your request!!
Great service
by rcpdmd on 2021/09/21 23:22
Love this app
Terrible customer support!
by Cici11 on 2021/09/21 18:30
Orbitz support is driven by itinerary number. If you don’t have it, or if itinerary issues have nothing to do with your issue, you’re screwed. There is no option for website support, if you experience issues logging on, or with your account. While I appreciate how busy support agents may be, there is no excuse for no response for 5-10 minutes without a simple “ hi, working on your request.” Awful experience!
Broken
by Guy from Oregon on 2021/09/18 17:18
They have double charged me for a trip. Now I can’t get a hold of anybody. Chat is broken. Answering auto bots are dropping my calls. I need a new Travel app.
Points stolen
by Jonathan Ponsard on 2021/09/18 00:09
I had points that where used for an hotel in Morocco that did not exist or was not open at the time of my trip, Orbitz not only could not protect my money letting me have them back, but even Orbitz points that an internal form of currency disappeared. The number of calls we made to Orbitz and the emails sent are countless, Orbitz is not in the position to act as a mediator anymore. I am an Orbitz customer for 15 years and things start deteriorating in their reach to protect the end consumer. Sincerely Jonathan Ponsard
Vuelos
by victor pay on 2021/09/17 18:54
Precios muy buenos
Tracks your use of other apps, why?!
by DonAB on 2021/09/17 05:34
Why are diagnostics on my use of other apps relevant & being done? What specific data is being collected & why?!
Horrible customer service
by Angiejo323 on 2021/09/16 13:30
My rental car experience at Thrifty was for starters not good at all. One of the tires ended up with a slow leak. They told me that since they aren’t affiliated with the multiple locations within 10-20 miles of where I was staying, I had to drive 75 miles to exchange it. My other option was to go to Pep boys to see if they would repair the tire. Or I could just fill it every day while paying for air at service stations. This really put a damper on my trip, I was not able to do half of the things I wanted to do and I certainly wasn’t going to spend a day driving back-and-forth to Philadelphia to exchange this car! I feel that they could have done better and also given a partial refund for my inconvenience
Orbitz experience 👍
by nadine turquoise on 2021/09/14 14:17
I’m so glad I found out about this site Orbitz . Where I rented my car, it was a great experience . The site is so easy to use . Then I bought my ticket and I will always my tickets here
Freeway noise
by My melody1 on 2021/09/14 14:10
Freeway noise was present
No way to contact a human
by Crimsonkitten92 on 2021/09/12 20:00
I have been having issues for the past week and it seems I’m not the only one, I highly recommend not to use orbit and use other means to book. I had a hotel that was very gross and I wanted to cancel it, and due to security breach they promised me $50 coupon. I’ve had three reps promise this with proof and all of them say I will have a credit within 24 hours. I finally made a comment on Facebook and still no one is coming to resolve the issue. They keep on going with a coupon can only be used once which is normal, before I canceled my hotel I asked for it back due to the situation. Again I was promised I would get my credit back due to the circumstances since they are different than the norm. You cannot contact them unless you have an itinerary number, because I’ve tried to contact them without it and it keeps on going in a loop and I hang up on the phone number. The virtual chat does not work they keep you on hold for over a day waiting for a virtual assistant to show up or it doesn’t even show up and then it deletes your request. I highly recommend to not use this site their customer service is deplorable, the last time I got called back from an agent saying he was going to do something and he wasted another 10 minutes of my time only for nothing to happen. Please don’t get tracked go somewhere else like hotels.com or book through Google. I was tricked, don’t be the same.
Historic hotel in the center of town
by cfukaga on 2021/09/12 15:17
We stayed two nights in a clean, well furnished bedroom and bathroom It’s located in a central location of Seattle within walking distance from many attractions The hotel staff were both helpful and pleasant
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Agent booked flight correct and hotel dates wrong!!!
by Marksview on 2021/03/03 17:54
This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Liars
by سلمان وڑائچ on 2021/06/30 22:17
They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
Why is Talk to a Person Never an Option???
by MurphyBitesMe2 on 2021/07/18 21:25
I booked a flight several months ago for a from Portland to Chicago, along with a return flight a week later. Yesterday I received an email from Orbitz telling me that my flight had changed to include a 7-hour layover in LA, and that since it was a different flight I would have to check with the airline to see about seat assignments. Frustrating, but the worst part is that when I called the customer service number provided by Orbitz for any questions, all I got was the endless phone tree loop with the ominous warnings about the long wait to talk to someone, and why I should go in line to solve my issues. What’s the point of providing a “customer service” number when it doesn’t actually result in any customer interaction? Remember the days when you had a travel agent whom you could call, one who seemed to care about arranging things for you? This is ridiculous.
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Horrible customer service
by EdwinDelg on 2021/07/22 17:31
Booked round trip flight through Orbitz. More people decided to join the trip and I checked my flights to reserve more. Found out one of my flights got canceled and no one notified me or gave me a refund. Called Orbitz customer service and was told they can’t do anything and to call the airline myself. I called the airline and no help. I called Orbitz and same thing happened. I requested a supervisor and they said they would return my call in an hour. No call back ever from anyone. I tweeted about it and their customer service team reached out and basically also did not help. I had to bug the airline into giving me my refund. A lot of wasted time, I booked through Orbitz not the airline why do I have to do your job? Do not recommend using them, just go directly to the airline since you’ll end up doing all the work anyways.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Pandemic Issue
by samchnj on 2021/03/14 03:54
So I had to change destination due to Hawaii Covid restrictions. I did not want to quarantine at a resort for a good percentage of my vacation. I chose to go to Key West. Orbitz and United Airlines gave me credit to fly to Key West however I was not allowed to hold remaining credit that I spent on the more expensive flight to Hawaii. Normally, I would hold on to credit for a more expensive flight but with credit expiring in year during a pandemic, I did not want to chance not using at all. My flight to Florida ended up costing at least 3 times what I should have paid. Also, I would like to say that the service was less than professional. I spent a great deal of time on phone and felt that service reps were not helpful or understanding. For these reasons, I will choose another way to plan vacations
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Dishonest customer service
by jaykaytre3 on 2021/07/30 22:09
I have been a loyal orbitz customer for years and the first time I need some help from them I get lied too and hung up on anytime I ask for a manager. And asking for a manager only came after over a year of dealing with regular agents for the simple topic of asking for a refund when orbitz claimed they would provide me with one. The only excuse was that the refund would take 13weeks or something. Well fast forward 70 weeks and still no refund and now saying TOO MUCH times has passed, I now have to deal with the airline (TAP Portugal) directly who is even worse with customer service. Very disappointed with orbitz tactics of “accidentally” dropping my phone call every time works needs to be done. They definitely lost a customer here!
Useless App
by youdont needthis on 2020/07/01 17:36
The search function is poor, the sort function almost nonexistent, and no easy way to get customer service even though there are kinks in the app. Having to cancel a flight that was supposed to be eligible for cancel has become a nightmare as I went through a crazy feedback loop in telling me I couldn’t even make this request until July 1 and then being told I can’t make this request in the app anyway and have to speak to an agent who doesn’t have a clue what they are doing. They offered to cancel my flight reservations without a refund - how generous! What poor service for someone who has booked dozens of flights and trips through app in the past few years. I’ll be closing my account and cancelling my orbitz reward card.
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Horrible customer service
by Angiejo323 on 2021/09/16 13:30
My rental car experience at Thrifty was for starters not good at all. One of the tires ended up with a slow leak. They told me that since they aren’t affiliated with the multiple locations within 10-20 miles of where I was staying, I had to drive 75 miles to exchange it. My other option was to go to Pep boys to see if they would repair the tire. Or I could just fill it every day while paying for air at service stations. This really put a damper on my trip, I was not able to do half of the things I wanted to do and I certainly wasn’t going to spend a day driving back-and-forth to Philadelphia to exchange this car! I feel that they could have done better and also given a partial refund for my inconvenience
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