Screenshots
Search Visibility
App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by June 30, 2021, for 1 or more nights for travel by December 31, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Can’t seem to be able to cancel reservations
by dosomething2 on 2021/06/12 04:59
I wish I had read the review from 2 years ago!! This is HORRIBLE customer service !! I am going round and round !!! No way seems to be able to cancel - I will fry it done even if I have to put a freeze on my CC- NEVER AGAIN!! Expedia or Booking.com from now on!! Reporting this to BBB too
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Don’t use
by Mn Nat on 2021/06/08 16:02
If you want to talk to a live person wait time is 4 to 5 hours
Self
by wadibna on 2021/06/07 19:10
Good services
The best
by boneyrun on 2021/06/06 22:05
Orbitz has the best rates and best deals, I will recommend orbitz to my friends and family members
Great experience
by Ali Ga. on 2021/06/06 13:45
Price was great, we enjoyed our stay for 4 nights. One thing that did not make sense nor affect us was there was no room service the entire weekend. Other than that we will be staying there in the near future.
Orbitz Experience
by Joliabe on 2021/06/06 04:01
Orbitz has always been my travel partner to travel the world. It has given me comfy booking for 15 years. I would highly recommend to every traveler around the globe.
Not the easiest app to use
by kathlnene on 2021/06/05 21:54
Booked everything on my desktop at work, now trying to use the app at the airport due to a late flight. The app is difficult and annoying. Had a much better time with Expedia.
I need talk customer service
by rodoher27 on 2021/06/04 08:21
I have been try contact customer service but is imposible I was problem my flight
Constant errors and wouldn’t book my flights
by justwannagohome on 2021/06/03 16:25
Tried for over 2 hours and the chat function was a virtual assistant who could not help me. Same with phone customer service. Couldn’t get a human without an itinerary number which I couldn’t get because it wouldn’t let me book my flights.
Hotel
by bigbaby773 on 2021/06/03 03:41
The man at the hotel was mean to us
Virtual chat not working
by Soccer ninja0505 on 2021/06/02 22:14
After been on hold for 4 hours phone agent hung up on me. I tried the app since the wait was going to be another 2 hours, and of course virtual chat is not working.🤬
Awful
by scooter5400 on 2021/06/02 22:07
This place is filled with fraud. They cancelled my flight and ever since I have been trying to get a refund for a month. Everyone I call they put me on a five hour hold. They’ll call me back and then ask for random information about my flight as if I haven’t spoken to 20 agents about this for the last month. Who knows if I’ll get a refund every. This company is a scam.
Excellent location & host
by TuckerNLiz on 2021/06/02 00:55
Great location to tour Orcas. Quiet as outside main towns & only 3 rooms. Great host. Covid friendly & felt safe.
Long wait times with customer service.
by NYPARISROMETOKYO919 on 2021/06/01 18:26
I tried using a credit I had on my Orbitz app, 3 weeks ago, it never went thru, was charged full amount. I figured no big deal I will get the credit on the next booking. I just went on again to book this morning and carefully followed all the steps to use my $70.00 reward balance, once again Orbitz charged my card the full price, and ignored my credit. Frustrating to say the least !!
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Orbitz the best!!!
by Latynguy on 2021/06/01 01:00
I have been using Orbitz for many years. They are the best.
Worthless app
by Sevenspine on 2021/05/30 16:27
Terrible customer service, worthless app that functions poorly. Will not be using this service ever again.
Flying
by Jimenez Dj laser on 2021/05/29 01:43
Really good app
Never use orbits if you expect a refund
by thadius1234 on 2021/05/28 13:19
Even though I booked with a flight that said refundable within 24 hours I have spent 24 hours trying to get my $135 refund to no avail! Called Orbitz and was told the wait was 4 1/2 hours and they would call me back in 4 1/2 hours if I chose that option, I chose that option and never heard back from them. I would give zero stars but it only allows you to give one minimum.
This is a scam
by Ant1611 on 2021/05/26 15:22
Try going directly to the source it’s worth the thousand extra dollars. Took me two days and two hours to get on the line for a simple refund but the Hispanic lady wants me to tell her in 50 different languages that I just want my money back and then the call drops so I guess there will be another 2 days and 2 hours until I can get in touch with someone hopefully a little more fluent in English so that maybe I can get my money back. I’m just dissatisfied with the overall functionality of Orbitz and I’m writing this downfall off as a scam until they GIVE ME MY MONEY BACK MARIA !!!!!!!!!
Customer service is non existing
by frustratedcantpickanickname on 2021/05/25 00:43
Impossible to get a human on the phone. Not worth the headache.
Orbits
by ReaganM on 2021/05/24 17:31
You are not a good company you have charged my credit card 5 times and I didn’t rec a flight it it number can’t find a way to talk to a real person contacting Facebook attorney and all I can to say don’t use orbits on
Scam
by riserender on 2021/05/24 12:08
The prices shown in the website are not the true prices for car rentals. They gave me a due price of 126 at the rental compant but it ended up being 197 plus 40 taken by orbitz.
Not sure if it’s worthwhile
by cnls661 on 2021/05/24 04:41
Prices aren’t really worth it because the Alex tras add up then it’s like like why not start you off with big discounts and keep you coming back
Fees fees fees
by Elfisne on 2021/05/23 22:07
The most fee ever see
Great app
by exotikush88 on 2021/05/22 21:20
I’ve booked all my trips on this application great deals I’m on my fifth trip!
Ms. Myriam
by hybjljbh on 2021/05/20 19:19
I love orbitz, always find good deal
Horrible don’t waste your time
by Pepper281 on 2021/05/20 15:37
Nothing ever worked. Waste. Of. Time
Not able to complete booking
by AL14155 on 2021/05/20 05:17
Not able to book. Have to re-enter info again.
No answer
by Lil LCO lady on 2021/05/19 23:59
Been trying to change name and understand that operators are busy
Horrible
by RalphB88 on 2021/05/19 22:52
I booked a trip using Orbitz. Tested positive for Covid 5 days before the trip and you won’t refund me?? All I asked for was to change the date of my trip and you couldn’t even do that for me! Despicable
Unable to sign in
by Jatantan on 2021/05/18 01:31
I’ve tried multiple times to sign in to the App. The security number has not been sent to my email. I know my password & email are good because I logged in online.
One star is the lowest I can go
by no help from orbitz on 2021/05/17 21:15
I will never use orbitz again! Customer can’t access their account on phone or computer also they have zero technical support so what’s the point in using a company to book flights and hotels with no access to your own account . Dumping this company now!
Adding Booked Travel to iCalendar
by !!bingobango!! on 2021/05/17 18:44
Used to be able to send itineraries from the app to my iPhone calendar. I don’t see that option available in the latest app update
Great customer service from Joseph
by Jersuyoung on 2021/05/17 14:46
United airlines changed our flight to unacceptable times for us. We tried to reschedule online but United airlines wanted to upcharge as for a change to acceptable times. Joseph was able to get us a refund with United Airlines and we were able to reschedule to more acceptable times and prices on American Airlines. Thank you Joseph!
Orbitz
by missfabulous1 on 2021/05/16 21:19
I like to the easy it was to book a flight through Orbitz. Also the ability to get updates on the flight that has been booked through Orbitz. I will use Orbitz again for future flights.
Travel
by Farm boy. on 2021/05/15 14:33
I have used Orbitz several times for my trips to England always been great with no problems. Also for hotels at Heathrow airport London and at Birmingham International Airport again had no problems with the reservations.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
I SO want to like Orbitz! But...
by joshgerst on 2021/05/11 06:00
I’ve spend well over $100,000, heck maybe half a million with Orbitz over the last 10-20 years, but they are willing to throw away that relationship and loyalty over a $50 shuttle in Cancun that they booked for me, who never showed up and we had to find a last minute taxi to make it to the airport on time...but they wouldn’t refund...for a service never rendered. That is a dang shame, and it truly bothers me to end such a long term relationship over this, but there is no grey area here, and I need a partner, not just someone taking. They are owned by Expedia, do choose your “free” online travel agent well. I think I will use them for search, and book directly now. #sad
Lost money
by lovelyascanb on 2021/05/09 12:36
Why buy insurance if I cannot cancel the flight or change the ticket. Money wasted.
Love 🔥💪🏾💪🏾💪🏾
by Dahdiethabody23 on 2021/05/08 00:07
I love orbit 💯💪🏾✅😂😂🗣yall the real big homie
App not connected with orbitz database
by vmvmvm44 on 2021/05/07 21:45
Changing return trip was not possible with the app, and not easy with Orbits agent either. But even after the flight was finally changed, the app still shows old incomplete trip along with new and corrected one. If I try to go into the old one, to see what details it has, I just get an error “Something went wrong on our end”. But I cannot remove the wrong trip information.
Terrible customer service
by rookphase on 2021/05/07 19:22
I have been on the phone for hours trying to redeem an Orbitz flight voucher with no success. The customer service has been some of the worst I have ever experienced. I have gone through every length I can to try and redeem my flight voucher, and after talking to multiple agents who put me on hold indefinitely or hang up on me, no one is able to help. I am very disappointed with Orbitz after years of using them to book flights. Very unprofessional.
Never any network
by dougsgirl! on 2021/05/07 15:03
Every single time I have tried to use this app it says “sorry there’s no network” for months it’s said this. I don’t even know why I still have this app. I fly weekly and this app hasn’t helped me once.
Looking up an itinerary doesn’t work for crap.
by klmjrm on 2021/05/06 04:07
When searching for an itinerary the app requests that you enter the booking ID. When entering the booking ID then they ask for both the booking ID and the itinerary numbering the same field. If I put the wrong combination in it gives me an error message. Other times the search window just drops and nothing happens. I contacted the company and was told that an agent would be available in four hours. Pretty ridiculous!
Stuck, not allowing me to see boarding number
by Reviewer0847492 on 2021/05/05 13:31
This app caused a serious problem where I could not access my boarding number even though I was “signed in”. I figured out myself that this was due to it not properly updating the password OR signing me out after I changed my Orbitz password. There is also NO communication of this from the app, instead it gives a LAZY nondescript message of “Try again later”…. Really lazy app development…
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
App malfunction
by Worldboy1600 on 2021/05/05 02:44
My app never works
Terrible customer service. Use Google or some other app.
by Bay_Marathi on 2021/05/04 20:10
Don’t use orbitz. The customer service is terrible with the virtual agent being a train wrek of a service. They need to hire better project managers and experience designers to have a semi decent service but as of now, don’t bother with orbitz.
Can’t Cancel a Reaervation
by Sageofexercise on 2021/05/01 16:51
I’ve been on hold now 1:17 minutes to cancel a reservation. I’ve been trying on the app and now a call for two days. I will never book through Orbitz again.
Car rental
by jaszyf on 2021/04/29 18:27
Very bad service and car for the price
nope
by ~~~Michael Wood~~~ on 2021/04/29 05:46
absolute the worst support system ive ever used. do not use this app
App is sending ads to my phone
by Westy!1 on 2021/04/28 21:22
As soon as I start getting ads sent to my phone. It is a reminder to delete the app. FYI......... :(
Horrible service
by Tottnott99 on 2021/04/28 16:49
I have a $292 credit I can’t seem to use. And can’t reach anyone to work this out. I want to book a new flight using my credit. What a joke!
Bad app
by jffjcjvnfkdk on 2021/04/28 16:37
They charged me for no reason after they said they would cancel for free and you can’t get a hold of them because their customer service is horrible
To many surprises
by #Blackforever61 on 2021/04/27 05:12
It’s sad that during a pandemic you buy a package and only get half of your money refunded. Then you have to buy expensive insurance just in case something happens to get your money back. This was one expensive lesson and the killer part I have to come back and book with orbitz again in order to use my 392.32 airline credit.? Why can’t they issue a gift card ? I am not a frequent flyer but you best believe I will get my money back. This is ridiculous.
Does not help with booking seats with AirIndia flight.
by Krishkrish27 on 2021/04/26 12:52
Rude customer care service.
No notification about my flight changing
by gdruhy on 2021/04/25 17:45
Got to the airport just to find out that my flight was moved up and I wasn’t allowed to check in. The app gave me no notice at all.
Disappointed and frustrated
by LNFY88 on 2021/04/25 03:47
DO NOT go through Orbits during COVID. Trying to cancel or change a flight through Orbitz has proven extremely difficult... through the app, with a chatbot, and speaking with 3 customer service agents. All 3 were powerless to make any decisions besides transferring me to supervisors who would supposedly call me back within the hour - none did. Two days later I’m still trying to cancel my flight and get either a refund or voucher to rebook travel.
First & last time
by Bellemaz on 2021/04/24 01:37
I’ve used many other similar apps in the past without incident. My husband has a few days off so we decided to go away just him & I for 2 nights. I was a blank slate when I started to look for hotels. I didn’t even have a set location! I had 2 requirements, one, the room needed a balcony, two, the room needed to have a jacuzzi. This being said I began my search, I felt that I was fairly easy as I didn’t even care where I was going as long as it was within a few hours of home. I ended up on Orbitz somehow and booked a beautiful room that met my requirements. Upon receiving confirmation email I noticed that nowhere on any of the information I was sent did it say my room was to have anything more than a king size bed. I worried that we would arrive and be given a different room than pictured. I went onto hotel website and found room I booked, by use of pictures, I also noticed that the price of this room was more than $25 cheaper!!! I called Orbitz which was useless. They had a wait time of 4hours. I had to go through the booking site and use the chat bot to finally get a real person who could type back. He was unable to verify I would receive room pictured, he was very kind but was not too helpful. I was supplied a link to file a claim for the price difference. I can only imagine how that process will go, if this first experience says anything I’m fairly certain being refunded the overcharge will be ridiculous. To recap, be careful, you are not necessarily given room you are shown while booking. You should absolutely check the actual website for hotels to verify the pricing. I won’t be using Orbitz again.
Frontier airlines
by fakennedannoyed on 2021/04/22 09:39
Frontier Airlines does not let you check in your bags or a check for your seats or let you do anything on their website so orbitz sells their tickets but the website is very complicated and does not let you do anything and of course overcharges.
Customer service is horrible
by pgsototx on 2021/04/21 22:34
I have been on hold for customer service for over two hours and still have not heard from a live individual
Tired of your company trying to steal my money
by sell your stock on 2021/04/21 02:39
I am now booking a flight for Ft. Myers because you cancelled the one I had scheduled, Your doing so is now going to cost me an additional $188.00. This is the last time I will use your services. PS I have spent far too many hours trying to resolve this issue with you.
What customer service?
by pink9762 on 2021/04/21 00:39
Web site has some issues- but not bad. Just hope you never have an issue. They are absolutely no help.
No likey
by nothappywithorbitz on 2021/04/20 19:47
Tried and tried to book a trip, but kept bouncing me off, credit card rejected, back to 1st page of travel site. Didn’t remember anything. After 3 FULL attempts, I gave up. Went to another travel site, boom, it worked.
Love Orbitz
by The Midnight Diva on 2021/04/20 02:57
I’ve been booking thru Orbitz for 5 years and absolutely love this company ......
Hampton Duluth
by Zoomzoom251 on 2021/04/19 14:13
The hotel is very clean, welcoming and a great place to stay. The bed was very comfortable, bathroom immaculate view good. One problem was, we could here everything above us and the people were noisy until 1:00 a.m. Very happy with the coffee maker, refrigerator, but it would have been nice to have a microwave. The breakfast was very good especially having to deal with COVID-19. We did wish there would have been bacon or sausage patties. My husband loved the hash. Overall, this is where we’ll stay when visiting Duluth. We’d give it 4 stars.
Non existent customer service
by Jdclass on 2021/04/18 23:56
The app works ok but if anything goes awry there will be no one to help you....
A+
by soccermom1216 on 2021/04/17 00:36
I have used Orbitz for years and so happy with the price, accommodation, flights. It is my go to site when looking for travel and accommodations
The room I got
by passport inn on 2021/04/16 14:23
Normally I don’t complain. I stayed here before but the room I got this time, the toilet did not flush and the shower handle came off so, I couldn’t shower!
Af
by akiva456 on 2021/04/15 18:12
It is impossible to speak to a live person Message that someone will call back Already 15 hours NO ONE CALLED BACK If you go tthru orbitz make sure you are not going to need help
Horrendous customer service
by Emily7785 on 2021/04/15 16:54
I never write reviews but I have been on hold with Orbitz for over two hours trying to cancel a flight so if there was ever a time, this seems to be it. I booked a flight, received a text from the host a few mins later that they preferred a different airport. I immediately tried to cancel on the Orbitz app (less than 5 mins since booking). The app gave repeated error messages about a “glitch” and told me to call a number instead. I called the number repeatedly, and was told they were unable to locate my reservation. There is no option to speak to a representative. It literally just ends the call. The website suggested it might just be processing and that’s why it wasn’t registering yet. Fair enough. So I try again the next day - exact same thing. I finally find the chat function on the app - you have to wait about 20 mins before an actual agent gets on (or perhaps just a more sophisticated AI, who knows...) and the app doesn’t auto refresh or send any audible alert. You literally have to be staring at your phone and refreshing constantly for the entire 20 mins until they come on. If you don’t reply immediately they end the convo and you start all over. I did this multiple times. Still wasn’t able to get anyone to cancel the flight. I try again today and the website says their chat agents aren’t even available today (?! It’s a Thursday morning...). But this time the automated message gives me a different phone number. I called, and have now been on hold for 2 hours. Have sympathy for everyone in my office who has had to listen to Orbitz’s hold music on repeat for this long. I don’t even know what else to do. This is wild. I’m obviously never using Orbitz again. I’m really just posting here on the off chance that SOMEONE will actually contact me. Save yourself the grief. 0/10.
Cancellation
by dawnsayshi on 2021/04/14 19:41
I need to cancel a reservation and for the past 2 days, no one is answering the phones or getting back to me. Very poor customer service.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
PISS Poor quality assurance
by DIY Panda on 2021/04/13 17:31
October 1st 2019, I booked a motel through orbitz, Sacramento , CA. Turns out it was a deplorable hostel with a KNOWN bedbug infestation, since the other people staying there informed me of the scheduled bedbug fumigation the next day. I woke up with over 200 bed bug bites. I needed medical attention as the swelling didn’t subside until beginning December 2019. The only thing Orbitz did, was to give me a $25 coupon for my troubles from a $40+ a night room. Never did they reach out for any investigation. They have not said anything about their vetting process, and how that place was able to get onto their website with out quality control and quality assurance. I was forced to stay stranded and quarantined in my vehicle for those entire 2months. Since it was quite painful to move any body part without bursting the 200+ blistered and puss filled bed bug bites. I am still waiting for these corporate people to do the right thing. I’m also not holding my breath waiting for them.
Worst Experience Ever
by gahsujsnbef on 2021/04/13 16:56
I do NOT recommend using this company for car rental. I reserved a car and price quoted wasn’t the price deducted from my acct. I called customer service was on the phone for 3 hours. Rep. requested I email her screenshots of the price discrepancy which I did and was told her supervisor would be in contact with me the next day... never received that call. Was also told I would receive a $50 coupon for the inconvenience.. never received that either. To top it of.. when I went to pick the car up as reserved they stated there was no reservation found. False advertisement and Horrible customer service!
Liars
by phedup!!! on 2021/04/13 00:03
They lie big time. And they make you tap a star to send this.
Sign-in account issues
by Mel22278 on 2021/04/12 17:44
This app does not let me sign-in to my account and tells me to download the lastest update. (All apps are updated and still can’t sign)
Excessive Charging
by broke co 2 on 2021/04/11 04:25
I book a room and Orbitz charged me $16 for no reason.
Hotel price and smoking
by cook0321 on 2021/04/08 23:44
I booked a room through mineral palace In deadwood sd. It was 109 per room and they smelled of smoke so bad I had my window open all night with the wall air unit on with the fan all night. Come to find out I could have had it for 59 a night. I was not aware that I booked smoking rooms, however, it was Easter weekend so I didn’t even think to ask for a different option. After a few days I recovered from the 1 hr of sleep due to freezing and every pillow smelling like it is took a bath is a tar. In the future I’ll pick another option. Even on my receipt it never said anything about smoking room!
Barcelo maYa palace
by bring carne asada please on 2021/04/07 23:53
5 times that I have been here in the last 7 years I can say that any time that you came here better bring your own food restaurants are not accessible. Buffets close doors right at your noses. I will never be back here. Orbitz is promoting a VIP access but not true when you get here it’s all about paying for additional services. Sacks.
App stinks!
by pookie050 on 2021/04/05 06:07
This app doesn’t work. I’m surprised that it has a high rate but does not work well. Takes forever to load a trip.
Do not book international travel through orbitz
by Dingo McKenzie on 2021/04/04 09:11
Their support crew are simply a bunch of idiots
Horrible customer support with Orbitz
by Kowie21 on 2021/04/01 21:33
Chat breaks down. Calling doesn’t get anywhere. Never again!!
So frustrating
by SeaChelle22 on 2021/03/31 05:13
Tried to book airline tickets for my husband and myself. Order would not go through however Orbitz did charge me 17 times for the flight insurance. Sat on hold for 2+ hours listening to the worst 2 songs on repeat before being disconnected. Still don’t have any resolution for their charging me 17 times for flight insurance without them actually booking me a flight. My bank account is frozen so I can’t currently book a flight through another company.
Problems cancelling
by cantcancelbooking on 2021/03/31 02:23
I’ve tried several times via the Virtual Chat Agent using my email that Orbitz send my booking confirmation to and using my itinerary number from the booking email to cancel my reservation. The virtual agent says I don’t have a booking. But my app shows the booking and I called the hotel and they have a room booked for me from Orbitz. I also called them phone number and can’t get through to anyone because they don’t recognize the itinerary number. How can I cancel when my email and itinerary number aren’t working?
Awful
by Thisappsuks1212 on 2021/03/29 09:12
Extremely awful
Horrible, fraud
by Kumari000000000 on 2021/03/27 21:38
I have been trying to get my flights credit, I had money but they kept telling I don’t had any booking. I call the American Airlines they had it, but said because I booked from orbits o should call orbit. Orbit kept tell me they will call back and but never did. I loss my 872 dollars. I have been costumer in orbit for few years but never again. Bye orbit
Terrible customer service
by mebemadmfer on 2021/03/25 03:13
Do not try to change flights right after booking. Told they could change them then was told they couldn’t
Technically
by Kevin Crook Software on 2021/03/23 02:52
A app for only sale. Nothing about to care for customers. It’ ll deleted it in the future app . After get all my refunding.
Aggregated
by bajabrat on 2021/03/22 15:51
Although flights were still showing available, site would not accept after going through entering all data.
Pleased
by Koopshoney on 2021/03/20 19:27
We enjoyed our stay there. Clean quiet and friendly.
Very unhappy
by toter20 on 2021/03/20 02:27
Poor service. I waited on the phone for over an hour and never was able to speak with a person. I tried to get a virtual agent to help me. The hotel was helpful and canceled my reservation due to an error in scheduling in the wrong city which I caught as soon as I hit send. I immediately called orbitz and I was never able to speak with someone just said your reservation is canceled and there is no refund. They could see my error and the hotel released me but orbitz won’t refund me. Will never use again!
Hi
by Qmoney41$$ on 2021/03/19 20:33
Nice rewards to get from orbit n the hotel
Always the best
by Daaaaisy<3 on 2021/03/17 12:29
I’ve used Orbitz for a few years now and have never had any trouble or complications! The app is very easy to use and book with.
Orbiz doesn’t want to do there job
by Travel blunders on 2021/03/17 07:04
I recently tried to use credits I had on Orbitz the representative said that I had to call the airline when I did so the airline said Orbitz has a special number they can call to get the information they need. The airline told me that Orbitz didn’t want to give you credit. This will be the last time I use them
SMH
by Yo barber 5 on 2021/03/15 15:41
Coupons don’t even work, and then you can’t even get in touch with a representative. Chat agent was no help either. The person couldn’t explain to me why a coupon that clearly states the dates the coupon is available isn’t working l.
Reservation problem
by ex- orbitz customer for sure ! on 2021/03/15 03:56
I made a reservation through they are rich for stay @ Hyatt place, Chesterfield MO. When I was ready to check in at the hotel, the hotel staff informed me that they did not receive the reservation confirmation from orbitz. I tried the virtual chat with no luck and then ended up calling the Orbitz customer service number who basically did nothing. They asked the whole staff to call a different number with a booking ID and confirmation to resolve the issue so essentially all they did was punt. The service provided is appalling. Anyway, after waiting for 40 minutesAt the reception waiting to check-in, I decided to make a reservation directly with the hotel. So for me this is it bye-bye Orbitz!
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Another goodbye to Orbitz after being with them for over 5 years!
by Jayserracer4 on 2020/09/13 16:48
I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
Agent booked flight correct and hotel dates wrong!!!
by Marksview on 2021/03/03 17:54
This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart &amp; efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel &amp; Uber.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me &amp; my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, &amp; got all pprwk via the App &amp; I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet &amp; easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
Pandemic Issue
by samchnj on 2021/03/14 03:54
So I had to change destination due to Hawaii Covid restrictions. I did not want to quarantine at a resort for a good percentage of my vacation. I chose to go to Key West. Orbitz and United Airlines gave me credit to fly to Key West however I was not allowed to hold remaining credit that I spent on the more expensive flight to Hawaii. Normally, I would hold on to credit for a more expensive flight but with credit expiring in year during a pandemic, I did not want to chance not using at all. My flight to Florida ended up costing at least 3 times what I should have paid. Also, I would like to say that the service was less than professional. I spent a great deal of time on phone and felt that service reps were not helpful or understanding. For these reasons, I will choose another way to plan vacations
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Safe Travels
by SixColorJumpUp on 2021/02/07 23:41
I absolutely love orbit travel app!!!!! I just began traveling and this is the only company that i book my trips with! I’ve had miss booking with hotels and orbit not only allowed me to cancel and rebook a better hotel even when cancellation wasn’t allowed. They helped make my trip amazing and i felt 100% comfortable even during these tough times traveling with the COVID-19 pandemic! I will continue to book only through orbit. I love and appreciate the easy booking and helpful customer service!!!! I highly recommend ppl!
Useless App
by youdont needthis on 2020/07/01 17:36
The search function is poor, the sort function almost nonexistent, and no easy way to get customer service even though there are kinks in the app. Having to cancel a flight that was supposed to be eligible for cancel has become a nightmare as I went through a crazy feedback loop in telling me I couldn’t even make this request until July 1 and then being told I can’t make this request in the app anyway and have to speak to an agent who doesn’t have a clue what they are doing. They offered to cancel my flight reservations without a refund - how generous! What poor service for someone who has booked dozens of flights and trips through app in the past few years. I’ll be closing my account and cancelling my orbitz reward card.
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Rating Trends
176,146,181,181,160,160,138,138,137,171,157,153,130,128,145,151,175,155,156,134,111,136,156,174,158,131,137,139,159,175,163,159,147,147,139,130,163,101,132,116,223,0,216,247,164,180,170,168,151,153,181,152,134,157,136,125,166,165,165,156,159,146,128,142,150,177,152,169,170,140,162,190,131,220,164,139,141,155,145,238,184,186,158,171,167,189,154,182,206,176
All Versions
5.0
255,280 total
 5
218,563
 4
24,056
 3
5,452
 2
1,876
 1
5,333
Current Version (21.22)
5.0
243,266 total
 5
211,006
 4
21,990
 3
4,875
 2
1,385
 1
4,010
Version History
More...
Screenshots
Search Visibility
App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by June 30, 2021, for 1 or more nights for travel by December 31, 2021. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Can’t seem to be able to cancel reservations
by dosomething2 on 2021/06/12 04:59
I wish I had read the review from 2 years ago!! This is HORRIBLE customer service !! I am going round and round !!! No way seems to be able to cancel - I will fry it done even if I have to put a freeze on my CC- NEVER AGAIN!! Expedia or Booking.com from now on!! Reporting this to BBB too
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Don’t use
by Mn Nat on 2021/06/08 16:02
If you want to talk to a live person wait time is 4 to 5 hours
Self
by wadibna on 2021/06/07 19:10
Good services
The best
by boneyrun on 2021/06/06 22:05
Orbitz has the best rates and best deals, I will recommend orbitz to my friends and family members
Great experience
by Ali Ga. on 2021/06/06 13:45
Price was great, we enjoyed our stay for 4 nights. One thing that did not make sense nor affect us was there was no room service the entire weekend. Other than that we will be staying there in the near future.
Orbitz Experience
by Joliabe on 2021/06/06 04:01
Orbitz has always been my travel partner to travel the world. It has given me comfy booking for 15 years. I would highly recommend to every traveler around the globe.
Not the easiest app to use
by kathlnene on 2021/06/05 21:54
Booked everything on my desktop at work, now trying to use the app at the airport due to a late flight. The app is difficult and annoying. Had a much better time with Expedia.
I need talk customer service
by rodoher27 on 2021/06/04 08:21
I have been try contact customer service but is imposible I was problem my flight
Constant errors and wouldn’t book my flights
by justwannagohome on 2021/06/03 16:25
Tried for over 2 hours and the chat function was a virtual assistant who could not help me. Same with phone customer service. Couldn’t get a human without an itinerary number which I couldn’t get because it wouldn’t let me book my flights.
Hotel
by bigbaby773 on 2021/06/03 03:41
The man at the hotel was mean to us
Virtual chat not working
by Soccer ninja0505 on 2021/06/02 22:14
After been on hold for 4 hours phone agent hung up on me. I tried the app since the wait was going to be another 2 hours, and of course virtual chat is not working.🤬
Awful
by scooter5400 on 2021/06/02 22:07
This place is filled with fraud. They cancelled my flight and ever since I have been trying to get a refund for a month. Everyone I call they put me on a five hour hold. They’ll call me back and then ask for random information about my flight as if I haven’t spoken to 20 agents about this for the last month. Who knows if I’ll get a refund every. This company is a scam.
Excellent location & host
by TuckerNLiz on 2021/06/02 00:55
Great location to tour Orcas. Quiet as outside main towns &amp; only 3 rooms. Great host. Covid friendly &amp; felt safe.
Long wait times with customer service.
by NYPARISROMETOKYO919 on 2021/06/01 18:26
I tried using a credit I had on my Orbitz app, 3 weeks ago, it never went thru, was charged full amount. I figured no big deal I will get the credit on the next booking. I just went on again to book this morning and carefully followed all the steps to use my $70.00 reward balance, once again Orbitz charged my card the full price, and ignored my credit. Frustrating to say the least !!
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Orbitz the best!!!
by Latynguy on 2021/06/01 01:00
I have been using Orbitz for many years. They are the best.
Worthless app
by Sevenspine on 2021/05/30 16:27
Terrible customer service, worthless app that functions poorly. Will not be using this service ever again.
Flying
by Jimenez Dj laser on 2021/05/29 01:43
Really good app
Never use orbits if you expect a refund
by thadius1234 on 2021/05/28 13:19
Even though I booked with a flight that said refundable within 24 hours I have spent 24 hours trying to get my $135 refund to no avail! Called Orbitz and was told the wait was 4 1/2 hours and they would call me back in 4 1/2 hours if I chose that option, I chose that option and never heard back from them. I would give zero stars but it only allows you to give one minimum.
This is a scam
by Ant1611 on 2021/05/26 15:22
Try going directly to the source it’s worth the thousand extra dollars. Took me two days and two hours to get on the line for a simple refund but the Hispanic lady wants me to tell her in 50 different languages that I just want my money back and then the call drops so I guess there will be another 2 days and 2 hours until I can get in touch with someone hopefully a little more fluent in English so that maybe I can get my money back. I’m just dissatisfied with the overall functionality of Orbitz and I’m writing this downfall off as a scam until they GIVE ME MY MONEY BACK MARIA !!!!!!!!!
Customer service is non existing
by frustratedcantpickanickname on 2021/05/25 00:43
Impossible to get a human on the phone. Not worth the headache.
Orbits
by ReaganM on 2021/05/24 17:31
You are not a good company you have charged my credit card 5 times and I didn’t rec a flight it it number can’t find a way to talk to a real person contacting Facebook attorney and all I can to say don’t use orbits on
Scam
by riserender on 2021/05/24 12:08
The prices shown in the website are not the true prices for car rentals. They gave me a due price of 126 at the rental compant but it ended up being 197 plus 40 taken by orbitz.
Not sure if it’s worthwhile
by cnls661 on 2021/05/24 04:41
Prices aren’t really worth it because the Alex tras add up then it’s like like why not start you off with big discounts and keep you coming back
Fees fees fees
by Elfisne on 2021/05/23 22:07
The most fee ever see
Great app
by exotikush88 on 2021/05/22 21:20
I’ve booked all my trips on this application great deals I’m on my fifth trip!
Ms. Myriam
by hybjljbh on 2021/05/20 19:19
I love orbitz, always find good deal
Horrible don’t waste your time
by Pepper281 on 2021/05/20 15:37
Nothing ever worked. Waste. Of. Time
Not able to complete booking
by AL14155 on 2021/05/20 05:17
Not able to book. Have to re-enter info again.
No answer
by Lil LCO lady on 2021/05/19 23:59
Been trying to change name and understand that operators are busy
Horrible
by RalphB88 on 2021/05/19 22:52
I booked a trip using Orbitz. Tested positive for Covid 5 days before the trip and you won’t refund me?? All I asked for was to change the date of my trip and you couldn’t even do that for me! Despicable
Unable to sign in
by Jatantan on 2021/05/18 01:31
I’ve tried multiple times to sign in to the App. The security number has not been sent to my email. I know my password &amp; email are good because I logged in online.
One star is the lowest I can go
by no help from orbitz on 2021/05/17 21:15
I will never use orbitz again! Customer can’t access their account on phone or computer also they have zero technical support so what’s the point in using a company to book flights and hotels with no access to your own account . Dumping this company now!
Adding Booked Travel to iCalendar
by !!bingobango!! on 2021/05/17 18:44
Used to be able to send itineraries from the app to my iPhone calendar. I don’t see that option available in the latest app update
Great customer service from Joseph
by Jersuyoung on 2021/05/17 14:46
United airlines changed our flight to unacceptable times for us. We tried to reschedule online but United airlines wanted to upcharge as for a change to acceptable times. Joseph was able to get us a refund with United Airlines and we were able to reschedule to more acceptable times and prices on American Airlines. Thank you Joseph!
Orbitz
by missfabulous1 on 2021/05/16 21:19
I like to the easy it was to book a flight through Orbitz. Also the ability to get updates on the flight that has been booked through Orbitz. I will use Orbitz again for future flights.
Travel
by Farm boy. on 2021/05/15 14:33
I have used Orbitz several times for my trips to England always been great with no problems. Also for hotels at Heathrow airport London and at Birmingham International Airport again had no problems with the reservations.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
I SO want to like Orbitz! But...
by joshgerst on 2021/05/11 06:00
I’ve spend well over $100,000, heck maybe half a million with Orbitz over the last 10-20 years, but they are willing to throw away that relationship and loyalty over a $50 shuttle in Cancun that they booked for me, who never showed up and we had to find a last minute taxi to make it to the airport on time...but they wouldn’t refund...for a service never rendered. That is a dang shame, and it truly bothers me to end such a long term relationship over this, but there is no grey area here, and I need a partner, not just someone taking. They are owned by Expedia, do choose your “free” online travel agent well. I think I will use them for search, and book directly now. #sad
Lost money
by lovelyascanb on 2021/05/09 12:36
Why buy insurance if I cannot cancel the flight or change the ticket. Money wasted.
Love 🔥💪🏾💪🏾💪🏾
by Dahdiethabody23 on 2021/05/08 00:07
I love orbit 💯💪🏾✅😂😂🗣yall the real big homie
App not connected with orbitz database
by vmvmvm44 on 2021/05/07 21:45
Changing return trip was not possible with the app, and not easy with Orbits agent either. But even after the flight was finally changed, the app still shows old incomplete trip along with new and corrected one. If I try to go into the old one, to see what details it has, I just get an error “Something went wrong on our end”. But I cannot remove the wrong trip information.
Terrible customer service
by rookphase on 2021/05/07 19:22
I have been on the phone for hours trying to redeem an Orbitz flight voucher with no success. The customer service has been some of the worst I have ever experienced. I have gone through every length I can to try and redeem my flight voucher, and after talking to multiple agents who put me on hold indefinitely or hang up on me, no one is able to help. I am very disappointed with Orbitz after years of using them to book flights. Very unprofessional.
Never any network
by dougsgirl! on 2021/05/07 15:03
Every single time I have tried to use this app it says “sorry there’s no network” for months it’s said this. I don’t even know why I still have this app. I fly weekly and this app hasn’t helped me once.
Looking up an itinerary doesn’t work for crap.
by klmjrm on 2021/05/06 04:07
When searching for an itinerary the app requests that you enter the booking ID. When entering the booking ID then they ask for both the booking ID and the itinerary numbering the same field. If I put the wrong combination in it gives me an error message. Other times the search window just drops and nothing happens. I contacted the company and was told that an agent would be available in four hours. Pretty ridiculous!
Stuck, not allowing me to see boarding number
by Reviewer0847492 on 2021/05/05 13:31
This app caused a serious problem where I could not access my boarding number even though I was “signed in”. I figured out myself that this was due to it not properly updating the password OR signing me out after I changed my Orbitz password. There is also NO communication of this from the app, instead it gives a LAZY nondescript message of “Try again later”…. Really lazy app development…
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
App malfunction
by Worldboy1600 on 2021/05/05 02:44
My app never works
Terrible customer service. Use Google or some other app.
by Bay_Marathi on 2021/05/04 20:10
Don’t use orbitz. The customer service is terrible with the virtual agent being a train wrek of a service. They need to hire better project managers and experience designers to have a semi decent service but as of now, don’t bother with orbitz.
Can’t Cancel a Reaervation
by Sageofexercise on 2021/05/01 16:51
I’ve been on hold now 1:17 minutes to cancel a reservation. I’ve been trying on the app and now a call for two days. I will never book through Orbitz again.
Car rental
by jaszyf on 2021/04/29 18:27
Very bad service and car for the price
nope
by ~~~Michael Wood~~~ on 2021/04/29 05:46
absolute the worst support system ive ever used. do not use this app
App is sending ads to my phone
by Westy!1 on 2021/04/28 21:22
As soon as I start getting ads sent to my phone. It is a reminder to delete the app. FYI......... :(
Horrible service
by Tottnott99 on 2021/04/28 16:49
I have a $292 credit I can’t seem to use. And can’t reach anyone to work this out. I want to book a new flight using my credit. What a joke!
Bad app
by jffjcjvnfkdk on 2021/04/28 16:37
They charged me for no reason after they said they would cancel for free and you can’t get a hold of them because their customer service is horrible
To many surprises
by #Blackforever61 on 2021/04/27 05:12
It’s sad that during a pandemic you buy a package and only get half of your money refunded. Then you have to buy expensive insurance just in case something happens to get your money back. This was one expensive lesson and the killer part I have to come back and book with orbitz again in order to use my 392.32 airline credit.? Why can’t they issue a gift card ? I am not a frequent flyer but you best believe I will get my money back. This is ridiculous.
Does not help with booking seats with AirIndia flight.
by Krishkrish27 on 2021/04/26 12:52
Rude customer care service.
No notification about my flight changing
by gdruhy on 2021/04/25 17:45
Got to the airport just to find out that my flight was moved up and I wasn’t allowed to check in. The app gave me no notice at all.
Disappointed and frustrated
by LNFY88 on 2021/04/25 03:47
DO NOT go through Orbits during COVID. Trying to cancel or change a flight through Orbitz has proven extremely difficult... through the app, with a chatbot, and speaking with 3 customer service agents. All 3 were powerless to make any decisions besides transferring me to supervisors who would supposedly call me back within the hour - none did. Two days later I’m still trying to cancel my flight and get either a refund or voucher to rebook travel.
First & last time
by Bellemaz on 2021/04/24 01:37
I’ve used many other similar apps in the past without incident. My husband has a few days off so we decided to go away just him &amp; I for 2 nights. I was a blank slate when I started to look for hotels. I didn’t even have a set location! I had 2 requirements, one, the room needed a balcony, two, the room needed to have a jacuzzi. This being said I began my search, I felt that I was fairly easy as I didn’t even care where I was going as long as it was within a few hours of home. I ended up on Orbitz somehow and booked a beautiful room that met my requirements. Upon receiving confirmation email I noticed that nowhere on any of the information I was sent did it say my room was to have anything more than a king size bed. I worried that we would arrive and be given a different room than pictured. I went onto hotel website and found room I booked, by use of pictures, I also noticed that the price of this room was more than $25 cheaper!!! I called Orbitz which was useless. They had a wait time of 4hours. I had to go through the booking site and use the chat bot to finally get a real person who could type back. He was unable to verify I would receive room pictured, he was very kind but was not too helpful. I was supplied a link to file a claim for the price difference. I can only imagine how that process will go, if this first experience says anything I’m fairly certain being refunded the overcharge will be ridiculous. To recap, be careful, you are not necessarily given room you are shown while booking. You should absolutely check the actual website for hotels to verify the pricing. I won’t be using Orbitz again.
Frontier airlines
by fakennedannoyed on 2021/04/22 09:39
Frontier Airlines does not let you check in your bags or a check for your seats or let you do anything on their website so orbitz sells their tickets but the website is very complicated and does not let you do anything and of course overcharges.
Customer service is horrible
by pgsototx on 2021/04/21 22:34
I have been on hold for customer service for over two hours and still have not heard from a live individual
Tired of your company trying to steal my money
by sell your stock on 2021/04/21 02:39
I am now booking a flight for Ft. Myers because you cancelled the one I had scheduled, Your doing so is now going to cost me an additional $188.00. This is the last time I will use your services. PS I have spent far too many hours trying to resolve this issue with you.
What customer service?
by pink9762 on 2021/04/21 00:39
Web site has some issues- but not bad. Just hope you never have an issue. They are absolutely no help.
No likey
by nothappywithorbitz on 2021/04/20 19:47
Tried and tried to book a trip, but kept bouncing me off, credit card rejected, back to 1st page of travel site. Didn’t remember anything. After 3 FULL attempts, I gave up. Went to another travel site, boom, it worked.
Love Orbitz
by The Midnight Diva on 2021/04/20 02:57
I’ve been booking thru Orbitz for 5 years and absolutely love this company ......
Hampton Duluth
by Zoomzoom251 on 2021/04/19 14:13
The hotel is very clean, welcoming and a great place to stay. The bed was very comfortable, bathroom immaculate view good. One problem was, we could here everything above us and the people were noisy until 1:00 a.m. Very happy with the coffee maker, refrigerator, but it would have been nice to have a microwave. The breakfast was very good especially having to deal with COVID-19. We did wish there would have been bacon or sausage patties. My husband loved the hash. Overall, this is where we’ll stay when visiting Duluth. We’d give it 4 stars.
Non existent customer service
by Jdclass on 2021/04/18 23:56
The app works ok but if anything goes awry there will be no one to help you....
A+
by soccermom1216 on 2021/04/17 00:36
I have used Orbitz for years and so happy with the price, accommodation, flights. It is my go to site when looking for travel and accommodations
The room I got
by passport inn on 2021/04/16 14:23
Normally I don’t complain. I stayed here before but the room I got this time, the toilet did not flush and the shower handle came off so, I couldn’t shower!
Af
by akiva456 on 2021/04/15 18:12
It is impossible to speak to a live person Message that someone will call back Already 15 hours NO ONE CALLED BACK If you go tthru orbitz make sure you are not going to need help
Horrendous customer service
by Emily7785 on 2021/04/15 16:54
I never write reviews but I have been on hold with Orbitz for over two hours trying to cancel a flight so if there was ever a time, this seems to be it. I booked a flight, received a text from the host a few mins later that they preferred a different airport. I immediately tried to cancel on the Orbitz app (less than 5 mins since booking). The app gave repeated error messages about a “glitch” and told me to call a number instead. I called the number repeatedly, and was told they were unable to locate my reservation. There is no option to speak to a representative. It literally just ends the call. The website suggested it might just be processing and that’s why it wasn’t registering yet. Fair enough. So I try again the next day - exact same thing. I finally find the chat function on the app - you have to wait about 20 mins before an actual agent gets on (or perhaps just a more sophisticated AI, who knows...) and the app doesn’t auto refresh or send any audible alert. You literally have to be staring at your phone and refreshing constantly for the entire 20 mins until they come on. If you don’t reply immediately they end the convo and you start all over. I did this multiple times. Still wasn’t able to get anyone to cancel the flight. I try again today and the website says their chat agents aren’t even available today (?! It’s a Thursday morning...). But this time the automated message gives me a different phone number. I called, and have now been on hold for 2 hours. Have sympathy for everyone in my office who has had to listen to Orbitz’s hold music on repeat for this long. I don’t even know what else to do. This is wild. I’m obviously never using Orbitz again. I’m really just posting here on the off chance that SOMEONE will actually contact me. Save yourself the grief. 0/10.
Cancellation
by dawnsayshi on 2021/04/14 19:41
I need to cancel a reservation and for the past 2 days, no one is answering the phones or getting back to me. Very poor customer service.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
PISS Poor quality assurance
by DIY Panda on 2021/04/13 17:31
October 1st 2019, I booked a motel through orbitz, Sacramento , CA. Turns out it was a deplorable hostel with a KNOWN bedbug infestation, since the other people staying there informed me of the scheduled bedbug fumigation the next day. I woke up with over 200 bed bug bites. I needed medical attention as the swelling didn’t subside until beginning December 2019. The only thing Orbitz did, was to give me a $25 coupon for my troubles from a $40+ a night room. Never did they reach out for any investigation. They have not said anything about their vetting process, and how that place was able to get onto their website with out quality control and quality assurance. I was forced to stay stranded and quarantined in my vehicle for those entire 2months. Since it was quite painful to move any body part without bursting the 200+ blistered and puss filled bed bug bites. I am still waiting for these corporate people to do the right thing. I’m also not holding my breath waiting for them.
Worst Experience Ever
by gahsujsnbef on 2021/04/13 16:56
I do NOT recommend using this company for car rental. I reserved a car and price quoted wasn’t the price deducted from my acct. I called customer service was on the phone for 3 hours. Rep. requested I email her screenshots of the price discrepancy which I did and was told her supervisor would be in contact with me the next day... never received that call. Was also told I would receive a $50 coupon for the inconvenience.. never received that either. To top it of.. when I went to pick the car up as reserved they stated there was no reservation found. False advertisement and Horrible customer service!
Liars
by phedup!!! on 2021/04/13 00:03
They lie big time. And they make you tap a star to send this.
Sign-in account issues
by Mel22278 on 2021/04/12 17:44
This app does not let me sign-in to my account and tells me to download the lastest update. (All apps are updated and still can’t sign)
Excessive Charging
by broke co 2 on 2021/04/11 04:25
I book a room and Orbitz charged me $16 for no reason.
Hotel price and smoking
by cook0321 on 2021/04/08 23:44
I booked a room through mineral palace In deadwood sd. It was 109 per room and they smelled of smoke so bad I had my window open all night with the wall air unit on with the fan all night. Come to find out I could have had it for 59 a night. I was not aware that I booked smoking rooms, however, it was Easter weekend so I didn’t even think to ask for a different option. After a few days I recovered from the 1 hr of sleep due to freezing and every pillow smelling like it is took a bath is a tar. In the future I’ll pick another option. Even on my receipt it never said anything about smoking room!
Barcelo maYa palace
by bring carne asada please on 2021/04/07 23:53
5 times that I have been here in the last 7 years I can say that any time that you came here better bring your own food restaurants are not accessible. Buffets close doors right at your noses. I will never be back here. Orbitz is promoting a VIP access but not true when you get here it’s all about paying for additional services. Sacks.
App stinks!
by pookie050 on 2021/04/05 06:07
This app doesn’t work. I’m surprised that it has a high rate but does not work well. Takes forever to load a trip.
Do not book international travel through orbitz
by Dingo McKenzie on 2021/04/04 09:11
Their support crew are simply a bunch of idiots
Horrible customer support with Orbitz
by Kowie21 on 2021/04/01 21:33
Chat breaks down. Calling doesn’t get anywhere. Never again!!
So frustrating
by SeaChelle22 on 2021/03/31 05:13
Tried to book airline tickets for my husband and myself. Order would not go through however Orbitz did charge me 17 times for the flight insurance. Sat on hold for 2+ hours listening to the worst 2 songs on repeat before being disconnected. Still don’t have any resolution for their charging me 17 times for flight insurance without them actually booking me a flight. My bank account is frozen so I can’t currently book a flight through another company.
Problems cancelling
by cantcancelbooking on 2021/03/31 02:23
I’ve tried several times via the Virtual Chat Agent using my email that Orbitz send my booking confirmation to and using my itinerary number from the booking email to cancel my reservation. The virtual agent says I don’t have a booking. But my app shows the booking and I called the hotel and they have a room booked for me from Orbitz. I also called them phone number and can’t get through to anyone because they don’t recognize the itinerary number. How can I cancel when my email and itinerary number aren’t working?
Awful
by Thisappsuks1212 on 2021/03/29 09:12
Extremely awful
Horrible, fraud
by Kumari000000000 on 2021/03/27 21:38
I have been trying to get my flights credit, I had money but they kept telling I don’t had any booking. I call the American Airlines they had it, but said because I booked from orbits o should call orbit. Orbit kept tell me they will call back and but never did. I loss my 872 dollars. I have been costumer in orbit for few years but never again. Bye orbit
Terrible customer service
by mebemadmfer on 2021/03/25 03:13
Do not try to change flights right after booking. Told they could change them then was told they couldn’t
Technically
by Kevin Crook Software on 2021/03/23 02:52
A app for only sale. Nothing about to care for customers. It’ ll deleted it in the future app . After get all my refunding.
Aggregated
by bajabrat on 2021/03/22 15:51
Although flights were still showing available, site would not accept after going through entering all data.
Pleased
by Koopshoney on 2021/03/20 19:27
We enjoyed our stay there. Clean quiet and friendly.
Very unhappy
by toter20 on 2021/03/20 02:27
Poor service. I waited on the phone for over an hour and never was able to speak with a person. I tried to get a virtual agent to help me. The hotel was helpful and canceled my reservation due to an error in scheduling in the wrong city which I caught as soon as I hit send. I immediately called orbitz and I was never able to speak with someone just said your reservation is canceled and there is no refund. They could see my error and the hotel released me but orbitz won’t refund me. Will never use again!
Hi
by Qmoney41$$ on 2021/03/19 20:33
Nice rewards to get from orbit n the hotel
Always the best
by Daaaaisy<3 on 2021/03/17 12:29
I’ve used Orbitz for a few years now and have never had any trouble or complications! The app is very easy to use and book with.
Orbiz doesn’t want to do there job
by Travel blunders on 2021/03/17 07:04
I recently tried to use credits I had on Orbitz the representative said that I had to call the airline when I did so the airline said Orbitz has a special number they can call to get the information they need. The airline told me that Orbitz didn’t want to give you credit. This will be the last time I use them
SMH
by Yo barber 5 on 2021/03/15 15:41
Coupons don’t even work, and then you can’t even get in touch with a representative. Chat agent was no help either. The person couldn’t explain to me why a coupon that clearly states the dates the coupon is available isn’t working l.
Reservation problem
by ex- orbitz customer for sure ! on 2021/03/15 03:56
I made a reservation through they are rich for stay @ Hyatt place, Chesterfield MO. When I was ready to check in at the hotel, the hotel staff informed me that they did not receive the reservation confirmation from orbitz. I tried the virtual chat with no luck and then ended up calling the Orbitz customer service number who basically did nothing. They asked the whole staff to call a different number with a booking ID and confirmation to resolve the issue so essentially all they did was punt. The service provided is appalling. Anyway, after waiting for 40 minutesAt the reception waiting to check-in, I decided to make a reservation directly with the hotel. So for me this is it bye-bye Orbitz!
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Another goodbye to Orbitz after being with them for over 5 years!
by Jayserracer4 on 2020/09/13 16:48
I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
Agent booked flight correct and hotel dates wrong!!!
by Marksview on 2021/03/03 17:54
This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart &amp; efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel &amp; Uber.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me &amp; my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, &amp; got all pprwk via the App &amp; I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet &amp; easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
Pandemic Issue
by samchnj on 2021/03/14 03:54
So I had to change destination due to Hawaii Covid restrictions. I did not want to quarantine at a resort for a good percentage of my vacation. I chose to go to Key West. Orbitz and United Airlines gave me credit to fly to Key West however I was not allowed to hold remaining credit that I spent on the more expensive flight to Hawaii. Normally, I would hold on to credit for a more expensive flight but with credit expiring in year during a pandemic, I did not want to chance not using at all. My flight to Florida ended up costing at least 3 times what I should have paid. Also, I would like to say that the service was less than professional. I spent a great deal of time on phone and felt that service reps were not helpful or understanding. For these reasons, I will choose another way to plan vacations
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Safe Travels
by SixColorJumpUp on 2021/02/07 23:41
I absolutely love orbit travel app!!!!! I just began traveling and this is the only company that i book my trips with! I’ve had miss booking with hotels and orbit not only allowed me to cancel and rebook a better hotel even when cancellation wasn’t allowed. They helped make my trip amazing and i felt 100% comfortable even during these tough times traveling with the COVID-19 pandemic! I will continue to book only through orbit. I love and appreciate the easy booking and helpful customer service!!!! I highly recommend ppl!
Useless App
by youdont needthis on 2020/07/01 17:36
The search function is poor, the sort function almost nonexistent, and no easy way to get customer service even though there are kinks in the app. Having to cancel a flight that was supposed to be eligible for cancel has become a nightmare as I went through a crazy feedback loop in telling me I couldn’t even make this request until July 1 and then being told I can’t make this request in the app anyway and have to speak to an agent who doesn’t have a clue what they are doing. They offered to cancel my flight reservations without a refund - how generous! What poor service for someone who has booked dozens of flights and trips through app in the past few years. I’ll be closing my account and cancelling my orbitz reward card.
Charged and not authorized
by ruupset on 2020/02/23 01:48
After reserving a vehicle and needing to change reservation customer service advised to cancel the reservation and redo the reservation for what’s needed. The first time I wasn’t charged for insurance that actually wasn’t needed just convenient, the second reservation was charged without notice. On the screen it stated due 0 now and time of pickup the actual amount for the rental. When calling customer service they can’t refund me until 5 to 7 days. Cancelled all future travel with them and will never use them again. After reading reviews this isn’t the first time this has happened to someone. Very disappointed in the customer service after being on the phone for well over an hour and a half.
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
Poor customer service
by mister_jay.p on 2020/03/10 21:37
I probably will not book through orbitz going forward. Headache to change flights or to reschedule because you have to go through the third party of orbitz instead of being able to contact the airlines directly. When I called customer service, I was on the phone with a lady that could barely understand my request (outsourced call?). She then said my request were moved to the offline team which then I requested an email on the update, so I could keep a paper trail. I did not receive an immediate email post call as promised and now I’m awaiting the offline team email. Much easier to go through the airline or another third party.
Rating Trends
176,146,181,181,160,160,138,138,137,171,157,153,130,128,145,151,175,155,156,134,111,136,156,174,158,131,137,139,159,175,163,159,147,147,139,130,163,101,132,116,223,0,216,247,164,180,170,168,151,153,181,152,134,157,136,125,166,165,165,156,159,146,128,142,150,177,152,169,170,140,162,190,131,220,164,139,141,155,145,238,184,186,158,171,167,189,154,182,206,176
All Versions
5.0
255,280 total
 5
218,563
 4
24,056
 3
5,452
 2
1,876
 1
5,333
Current Version (21.22)
5.0
243,266 total
 5
211,006
 4
21,990
 3
4,875
 2
1,385
 1
4,010
Version History
More...