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App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app + earn MORE Orbitz rewards one flights and hotels. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 5% on hotels and 1% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Sort results by deals, price, or reviews. - Securely store your payment details for faster, easier, and safe bookings. Apple Pay available! FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles. - & more activities unique to your destination! MY TRIPS - Share your travel plans with friends and family via Orbitz' itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz offers a simple, secure booking process, and 24x7 customer support. Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by 12/31/2019, for 1 or more nights for travel by 6/31/2020. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Price increase
by minders68 on 2019/06/17 20:37
The last two times I’ve looked, you increase the price right before booking. That’s so wrong. Increase them during the search, not a checkout. Frustrating to be mislead and wasting my time
Easy to use
by RideforGod on 2019/06/17 20:27
I enjoy having the Orbitz app to quickly access plane flights, motels and rental cars or bundle them all together. The app makes it quick and easy to doo all of them and you receive itinerary in your email with the reference number.
Bad bad bad
by SwindledAgain on 2019/06/16 14:39
Horrible customer service and failed to say anywhere that you get ZERO orbucks if you book through them but choose to pay at the hotel at check in. Totally misleading!
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
Can save a few $$
by 2Gamer231 on 2019/06/15 21:30
Like that they have saved some money - it’s a joke they offer price match or comparison guarantee- they don’t as they find any reason not to.... That’s disappointing for sure
Great App
by N Sturm on 2019/06/13 19:12
I’m an avid user of Orbitz, it’s easy to use and the customer service is great!
Scammers.. don’t use Orbitz. You’ll be sorry
by Update . Update update update on 2019/06/13 16:03
Don’t you ever book anything from this app. Orbitz is scam Good luck trying to get your money back.
Tried to change a flight...
by jonlman99 on 2019/06/13 04:49
After several attempts throughout the day to try and change my flight online, I couldn’t due to technical difficulties (have screenshot). Price went from $230 change fee to ~$450 change fee. Called in during the technical difficulties period and waited 1hr on hold. When I expressed my concern and tried to change my flight with the rep, we were magically disconnected (with full cell service). It’s a joke. Stay away from Orbitz and Delta airlines folks! They don’t care.
Terrible
by Ahi shxni on 2019/06/13 04:40
Terrible
Excellent App
by Edwin1978 on 2019/06/12 03:24
Excellent app that has made my life easier with ease of access to itinerary info when I travel.
Good for booking, but limited beyond that
by 4givn-n-free on 2019/06/11 16:36
Orbitz has provided good package deals but this app really falls short on ease of use when it comes to customer service when using it at your destination, outside of the US. Better user interface for getting help with a reservation problem etc is definitely needed in future app updates.
Key west
by after7789 on 2019/06/11 01:59
We flew into key west to find out the car rental agency was closed due to Orbitz failed to notify the proper airline that was used and was delayed so we came in late, very unhappy about having to rent another vehicle after we already paid for a weeks worth of rental
Be careful
by MiWall81 on 2019/06/09 21:05
If your flight cancels, good luck having Orbitz help you out. The primary airline throws you to the curb when you use this 3rd party crap. Never again man. My 1h 20min flight was an all day event and the worst experience ever. All orbitz would say is, sorry about that, we’ll try and patch you through to Delta...
App
by w/s09 on 2019/06/09 19:27
Cancel my orbit account Please cancel my orbit account and notifications Thank you
I am enjoying my stay very much.
by Davebx. on 2019/06/09 14:41
Thank you.
Coupon
by North Florida 1 on 2019/06/07 14:24
Cannot add coupon anywhere on checkout screen
Easy
by RhobL on 2019/06/07 04:30
Loved this Airlines booking experience the tabs work great to answer all those detailed questions while booking super EASY ! Thank you CA Girl
Must have app
by Kingjerrid on 2019/06/06 20:45
I love this app.
Easy as pie
by Brian - Port St Lucie on 2019/06/03 14:29
Super simple to use. I like how all of the trip details are easily found. It is like a dashboard for your trip. I can easily see The Who what when and where. I have been using orbitz for years and I have never had a bad experience
Please add filter to hide sold out hotels
by dylan.e on 2019/06/03 09:04
I only want to see hotels available on the dates I selected, why am I forced to wade through a sea of “sold out” tabs on the map?
Can’t get any easier
by Nicknamewastakeagain on 2019/06/02 16:02
Orbitz it’s is my go to when it comes to traveling
Really good site
by fhffdftggh on 2019/06/02 12:27
Really good site to navigate. It could get better if the reward buck could be easier to use and ornbitz don’t get beat by other sites when it comes to pricing
Easy booking
by zbtrumbo on 2019/06/01 03:50
Easy to book hotel on line with use of orabucks
Best booking site
by Platinum Orbitzer on 2019/05/31 18:40
I have been booking with orbitz for the last 5 years and I plan on sticking around for a while. cheapest rates online. Alberto
Unhappy
by Coco71758 on 2019/05/31 15:46
BE AWARE OF FALSE ADVERTISING. recently I booked a hotel and insurance on their website for one price and when I received the breakdown of the charges it was a totally different amount. The room was being offered for $143 a night and the insurance $4pp but I was actually charged $159 a night and $4.50pp. When I went back to their site the price had gone up. I called about that matter and was asked if I had a screenshot of the $143 and was told by a supervisor, because she could not verify that price she would be willing to send me a coupon for a future booking.
Best deal ever
by rolltiderdh on 2019/05/31 01:13
This was the best deal that I found online!! The hotel couldn’t even offer me a better deal. Thank you.
Disappointed
by clomas56 on 2019/05/30 21:01
Tried to finalize booking for 30 minutes, just to get a message repeatedly saying it could not finalize, try again later. I finally got a message saying the flight was sold out, only to realize I was able to book the same flight moments later for $39 more per ticket. This increased my fare by $78.
Slow loading
by young_old_soul on 2019/05/30 18:22
It takes a long time to load during checkout
Doesn’t Show My Trip
by Brittney892 on 2019/05/30 14:56
I downloaded this app to use for my trip abroad. You know, have all of my information in one spot since I bought my plane tickets through Orbitz. Well, my itinerary will never load within my trips. To get the itinerary to load, I have to sign out of my account and sign back in. However, if I leave the app and go back in to see my trip, it will not be there! I have to sign back out and in again. Very frustrating! Deleting app because of this issue.
Easy to use
by Pinot Jones on 2019/05/30 01:59
I like apps that do what you expect them to. This one provides easy guidance for hotel stays. I will likely continue to use it.
Best For Booking Tripz!
by pavan0307 on 2019/05/29 21:38
Been using Orbitz for many years, love this app and always a great experience! Best prices you will find!
Great
by Aida Lozada on 2019/05/29 16:58
Alwas!!!
So so in airplane tickets
by jeedih on 2019/05/28 09:47
So not good in prices
Bad customer service
by Sidtran830 on 2019/05/27 20:05
They had a glitch in the system that caused me to not be able to cancel. Then wanted to charge me even when their system was down.
BEWARE
by ericdblackburn on 2019/05/27 19:54
A word to the wise. Be aware of car rental insurance through Orbitz. I bought insurance through this site, and the rental company said they did not accept it. Immediately calling Orbitz I waited on hold, they had to call to verify, lost connection, they called back and refunded money. When I asked why they sell insurance if it’s not accepted - they had no answer. I cannot speak beyond this, but I will not be using Orbitz because of frustrating situation at the time, and feeling like I was being scammed.
Love it
by Annmma on 2019/05/27 14:08
Happy to know that they now have the “things to do” option, it made it easier for me to find things to do every time I take my mini trips!
Horrible experience
by tryhgfrtyh on 2019/05/25 19:54
I had a terrible experience but there is no place to review this sucky hotel! Why!
Life saver
by Port C on 2019/05/25 18:37
I had issues with booking a flight on Expedia. I went on Oribitz and boom! Got a flight for $1300 cheaper around the same time ! No BS
Crashing
by Cooking Maniak on 2019/05/24 18:47
After this last update, the app crashes every time I try to open it. I hope this will be fixed soon.
Fraudulent transactions
by mojicabm on 2019/05/23 18:36
My card was charged and no reservation was made
Can’t find booked trips.
by Petboy12 on 2019/05/23 15:11
Can’t find my booked trips. Frustrating.
Ibu
by Ibra ham on 2019/05/23 04:14
Very helpful and very simple to bookings..
Gracias
by Alva1alvs on 2019/05/23 02:05
Espero que sigan asi de sinseros
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Horrible experience with Orbitz booking.
by mark mindek on 2019/05/19 21:00
About 3 Months ago I booked a flight from Syracuse to Orlando with orbits, the carrier frontier was the one that I scheduled my flight with. Frontier has been nothing but trouble and problems in changing their flight schedules from Syracuse on a regular basis. Interacting with Orbitz has also been a bit of a chore and honestly I may not go with them again. Too much trouble. I have been on the phone at least 5-6 hours to try to resolve issues. I work and 6 hrs to resolve ruins my day off!!! Mark Mindek
So far so goooooood!👌🏿
by Gmofive on 2019/05/19 18:38
I’ve use this app a couple of times and have not been disappointed. I’ve had great experiences and awesome adventures.
Discount
by cfdresdghutdghjgjyd on 2019/05/18 15:32
Orbitz said if I download the app to buy the ticket I get a discount. Scam. Just bait to make you download, there is no discount. Then they make you pick a million names to post.
Flight
by Shlymae on 2019/05/18 14:59
Better fare than on Delta website! Easy to book!
Horrible
by B_Russell on 2019/05/17 04:24
First time ever booking through Orbitz & had a flight through Spirit. Whatever you do, DO NOT fly, or spend your money with this airline. Absolutely ridiculous customer service after holding people 4hrs to finally cancel the flight. After all the flights I have been on, this experience has been the worst....
The best of the best
by Holly22. on 2019/05/16 18:54
I have been buying tickets with orbits since 2012. The best of the best
Impossible to cancel my flight
by Stacey Shi on 2019/05/16 16:14
I booked a trip on orbitz and needed to cancel to days before the flight. The reason being the cost on orbitz is twice the amount of the cost on another site two days before the trip. I tried to cancel on the site and was informed that there was a glitch and I had to call, so I tried to reach customer service. I either get no one after waiting for over 20 mins. Or when I received a call back, I was supposed to press 1 to connect, but whenever I press 1, I get disconnected. Worst experience ever with all travel sites. The company is going under. I will never book again with orbitz.
Poor customer service
by ecllie on 2019/05/16 16:00
Needed to make one small change - it took 6 hours one day to do so including waiting over an hour on the phone for any human voice. And still Orbitz never made the change eight days later! They are blaming the airlines for this mess. So they should have told me to call the airlines directly and not falsely promised to make it for me. Lessons learned - don’t use Orbitz again.
Purchase keeps getting rejected
by cant enter my name on 2019/05/16 00:45
I normally use orbitz all the time. They have the lowest price a lot and it’s easy to use but the last few times I tried to buy through them I had problems. Like just now I went to buy airplane tickets. I filled out my info and hit complete purchase. It came back saying my flight had sold out. I thought I would double check and went through the process again (it didn’t save my passenger or payment info). This time it said the flight times has changed and made me enter the info AGAIN. Then it said the price had lowered. So I enter my info for a 4th time and it finally went through!
Me ayuda mucho cada ves que viajo
by pochinona on 2019/05/16 00:33
Lo recomiendo !!!!!
Purchasing Blindly
by RRA28 on 2019/05/15 06:41
Do not use Orbitz. There are many categories of economy. You will have no idea what you are buying. Buy direct with the airline. No real meaningful savings anyway.
Easy with options
by Justpost it on 2019/05/15 01:54
I like using my Orbitz app because I can quickly pull up my exact search and it’s easy to cross compare between airlines, hotels, etc... And checkout is quick and smooth also cancellations.. Please don’t change for the worse (fingers crossed)
Bad support
by BrranHhh on 2019/05/13 22:29
They give u 24 hours for cancellations but when u call to talk to cancel my trip they ask you to call back after 72 hours! They put me on hold for more than 2 hours and call disconnected after that.
Flight dates and price
by Paul1439 on 2019/05/13 15:41
I should be able to setup price alerts with the amount I want to pay for a certain date. Example is I want to set an alert for $250 per a trip I might book from 3/8/19-3/14. Plus the app doesn’t have home page when I’m looking at booking dates. If there are these features then they aren’t use or friendly.
App fails. Cannot enter information.
by SciFi in DM on 2019/05/11 15:17
App fails when trying to select information.
Wow !
by s.w.1956 on 2019/05/10 21:05
If I wanted Expedia I would have opened their app. Is this the same company with separate names ? Prices are exactly the same. Disappointed to say the least.
The representative don’t speak English
by customerAsher on 2019/05/09 19:20
I called customer support twice to cancel my flight. All they did is canceled my insurance. I paid 1607.46 for booking, now I only got $300 refund.
Very difficult to use
by dmc75287 on 2019/05/08 13:28
Finally managed to set up trip DFW to LAS after 5 tries. I kept getting 'unable to complete booking'. Other aspects are confusing: I was sent to a verification screen twice. I clicked 'save info' several times - it never did.
Trips
by mamarina on 2019/05/06 22:42
Great app and prices
Frustrating
by jennrn1 on 2019/05/05 17:13
Unable to find previously booked upcoming flights!!!!
Jane
by jane from northampton on 2019/05/04 22:51
I love Orbiz!
WTH
by producer wannabee on 2019/05/04 15:29
Very deceiving shell game. Show you one price, then hidden fees double your price. Then on top of that your trapped with a no cancellation rule. What a scam.
Why buy change insurance
by Raymond Pagan on 2019/05/04 07:55
Pay the nominal rate of $50 to be able to change my flight. Meetings were over five hours ahead of time… Room on an earlier flight but was told my ticket was not eligible for me to ride... or change Everything else went fine, but don’t BS me over some insurance. #I guessbookdirect!
Americans Air line
by theinsoeoo on 2019/05/03 11:39
Air tickets and connecting flight are too different, expensive and seats are different for three peoples and asked the additional money for same roll from American Airlines.
Needs more options
by jaxsmommy86 on 2019/05/01 19:51
I hate that I can't do 2 rooms when booking it only allows u to enter the amount of people for 1 one!!! And it doesn't allow to u see the ones you have saved to your list either. That is why I'm giving it one star bc I need those features. Will change my rating when features are added.
So far so good!
by Amethy$t on 2019/05/01 17:05
I have been using Orbitz for a couple of years now and they have taken very good care of us. Their customer service is top notch and issues are resolved quickly - even while on our trips! I don’t see a reason to use any other site.
Hotel room not what was booked and paid for
by 7uesday on 2019/04/30 20:15
Booked a king suite room, was told that it wasn’t guaranteed when I arrived to check in even though I paid for the upgraded room. Was given a double basic room. Orbitz hasn’t resolved this issue therefore I will not use Orbitz for my future travel needs.
When I book trips on your app they don’t show up in my account
by SMD115 on 2019/04/30 15:30
I don’t normally rate apps but this app frustrates me constantly. Once I have booked a flight the app never adds it to my account and allows want s me to download the app to add my itinerary. ARGH! I am using the app to book the flight why should I download the app again? My husband booked me a flight associated with my email address which is linked to my account and it doesn’t show up. Really? This is the MOST unfriendly app I’ve ever used.
Read the fine print
by Branme on 2019/04/29 18:34
I purchased flight insurance through orbitz. It’s useless. Ended up costing me about $1400. Fine print reads insurance is only good if you become sick. Great. What a waste
Facebook
by moi10677 on 2019/04/29 17:01
Orbitz id wonderful. However, now they require a FaceBook account in order to virw The itinerary. I do not like FaceBook and Will not create an account. I hope Orbitz will return to direct access rather than through FaceBook
Great app
by gfnton on 2019/04/28 15:23
Such a useful tool. Made booking so simple and with great options!
Bueno
by Elgaspar0 on 2019/04/28 00:45
Rápido
App Doesnt Show Upcoming Trips
by HSBusinessTeacher on 2019/04/27 15:25
The point of this app is useless. It shows me my Orbucks and nothing else. I needed it to show me what my upcoming trips and flights are such as my itineraries--without that there’s no point to this app.
Horrible Credit card issues
by adycook on 2019/04/26 20:17
Im so disappointed and frustrated with orbitz. I tried to book our birthday getaway trip to Cancun. It charged me twice and it never booked my trip and the pending charges didn’t give me an opportunity to try to get my vacations with other provider.
One of the best companies
by Cone Djali on 2019/04/26 12:39
It’s my third time that I’m using orbit it was always in my back pocket I never used to serve as the primary source of trouble but for the last three times orbit at saved my trip by making sure that my reservations we’re booked on time there was no miscommunication and that I have A safe travel moving forward all my bookings will happen at orbit.
Insurance
by Lilly's 4 you on 2019/04/24 18:52
Something went wrong on the date. It’s showing different dates on the insurance form. Please make corrections
Love this app
by hesnamesvictor on 2019/04/24 12:15
Love this app wish there was a installment plan
Great
by "The Polak" on 2019/04/23 16:38
Orbitz has been my “go to” booking agent for over 20 years and they have never let me down!!! Stephen
Awesome
by akabigJ on 2019/04/22 03:25
Helps keep track of all my events and great prices 💯
Orbitz found the best flight price
by LorenzoSylvenzo on 2019/04/20 15:59
I searched for a flight with only two days notice and the cheapest price I could find was around $900 round-trip. Orbitz found the best deal and save me $300. I like that!
Amazing App
by Marcelo Vizcarra on 2019/04/20 15:08
I really love the deals, prices are affordable and this is my only option when planning a trip anywhere, I 100% recommend it .
Legit awful
by Cal3500 on 2019/04/19 19:01
The website is unreliable. The app doesn't allow you to view any credit voucher. The call center is for lack of a better word, crap. To speak to corporate is like bartering for water in the desert. I rather use a brick and mortar travel agent than this joke on app / company. I'll be avoiding them and there parent companies. You've been truly warned.
Orbitz.
by jhilrn on 2019/04/19 18:02
Reliable and efficient!!
Application not guarantee you any car booking.
by biolatormode on 2019/04/19 01:40
I used this app to rent a car. After Orbitz clearly confirmed that car is booked, after visiting car rental place no car was available. I spent over four hours to contact support and get a help, no luck. Orbitz customer service and customer service guarantee have a severe breach. Very disappointed. It happened to me twice already.
Yuck
by vydhjft on 2019/04/17 18:09
Terrible login process
Love it
by Emelyn G. on 2019/04/16 06:36
I love this app is so easy to use. Bets prices ever !!!
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Price
by 415-831 on 2019/04/16 01:46
The price I get is sometimes higher than if my girlfriend looks through her accident
Untrustworthy with push notifications
by Borpsaws on 2019/04/15 16:46
I enjoy booking with Orbitz and think the app is pretty good, but recently I am receiving advertisements over push notifications. I don’t see any way to disable these ads, and feel my trust was violated by receiving them. I want push notifications about my trips! But it’s scummy that trust is abused for other ads about special offers.
2 Hrs on the phone for 2 bookings in one week
by Frustrated Uset on 2019/04/15 15:14
Both took supervisors and escalations to complete and the flight rates went up in cost while I was on hold. Frustrating dysfunctional app. Could not add a car from the app only on the site directly. Neither could the supervisor.
Convenient (but could be improved)
by Dr Pupfish on 2019/04/15 03:12
I like that the app finds good deals on hotels and use it frequently. It allows me to filter for “pet friendly” facilities— but, when i reserve a room at “pet friendly” hotel, the facility is not informed that I’m booking for me and my pet. So, i have to call separately to confirm that they have pet friendly rooms available. Also, the app does not provide information regarding additional fees for pets. And sometimes the pet rules described by the app are not accurate This could be improved.
Ease
by Triplemitch on 2019/04/12 03:01
Fast and easy. Thanks!
Not helpful
by rfreay on 2019/04/11 18:18
I had a problem with my reservation I made in February for a trip in July. When I reviewed my itinerary I realized the problem and brought it immediately to orbitz attention. The lack of thorough and helpful info I was given is deplorable. This is my first experience with booking a hotel with orbitz and it will be my last. Too bad there isn’t a no star option to give. That would reflect the apathy with which this situation was handled.
Awful
by DCS III on 2019/04/11 02:53
Click on ad which said save 15% off your first booking using the app and guess what ? I paid full price. No better then Priceline !
Orbitz Has Been Good to Me
by Usually Content on 2018/10/11 09:03
I have had great experience with Orbitz. On a recent trip from US to UK, they consistently had better prices on what I was booking. This was a surprise to me, as this site is not my normal “go-to”, and I don’t have a lot of experience with them I was pleasantly surprised when I found out they gave me Orbucks to use on future bookings. Very nice! I don’t know if I’m ready to say that I will always use them, but they will definitely be on the top of my list of “go-to’s” now. As far as customer service, I had an issue with my airline cancelling a flight. I randomly checked on it a few weeks before I left and found that my airline had cancelled one of my flights. I called Orbitz and they were extremely helpful in getting me on an alternative flight. I, quite honestly, was shocked, as I expected to have to deal with it myself with no support, which has been my typical experience with other travel sites. The gentleman with whom I spoke was extremely courteous and helpful, and kept me up to date regarding the progress of his conversation with the airline; (which even involved a language barrier.) Thank you, Orbitz.
Credit Card issues
by RuKiddinMe123 on 2019/02/10 17:04
I am very sad to report a low rating, because otherwise this site has the lowest prices and great customer service. I love the peace of mind knowing that I will be able to cancel within 24 hrs no questions asked. HOWEVER I am terrible displeased with their billing antics. They double charged me and tied up my credit while the second charge was “pending” and not allowing me to make any further purchases on my credit card, they just tossed the ball to the credit card’s court and said they can’t cancel it because it was not successfully charged (even though it shows as pending on my credit card still). So, now I’m stuck with a credit card that exceeds its limit by thousands of dollars until their pending charge (of double charging me) drops. This is the second time they have tied up my credit with their dumb pending charges of aloof transactions and have left me without available credit to make purchases in the mean time. How is a consumer to know that they’re going to tie up their credit on phony pending transactions that are in the air and unable to dispute because they haven’t been posted, but still charged!?!?! I am very disappointed to have to write a review like this, but enough is enough. (The app in itself is great. Great prices and functionality, but seriously can’t handle that this happened TWICE in one month).
Incompetent customer service
by bhighley on 2018/12/24 02:20
My account got hack and four tickets were purchased for a family from Bangkok to Shanghai. I was notified when I got an email asking if i wanted to protect my flight to Shanghai. I contacted “customer service” to find out what was going on. During the first call, I explained that my account was hack and the four tickets purchased needed to be cancelled. The first person didn’t know what to do, so passed me to a “supervisor” the “supervisor” started the conversation with, “I understand you are calling about your reservation to Shanghai” to which I responded “no, I’m calling because my account was hacked and i need to have the flights cancelled.” This Abbott and Costello routine went on for a few more “supervisors” before someone got me to a fraud department where i was eventually assured that flights were cancelled. Four days later, I noticed someone was trying to book a flight from Bangkok to Tokyo, so the process started over. I asked to be sent directly to the fraud department and was told there was no fraud department. At this point I asked that my account be completely deleted as it’s apparent the Orbitz is incapable of providing a secure website. My account has not been deleted and my credit card was charged for the flights.
Free 24 hour cancellation scam!
by not happy with orbitz on 2018/07/14 03:09
I booked a round trip flight. Well within the free 24 hour cancelation, I cancelled my booking. Well I thought I did! On the website it only cancels one leg of the round trip. Lucky I checked, so I tried to cancel the return online and it would not let me cancel at that time and to call customer service. I called and I got someone I could hardly hear due to bad connection and heavy accent. They called me back, canceled my booking and sent an email with the cancelation. I called days later for an unrelated issue and they said the return was still open and could get no refund but a voucher with penalty! After a review/ investigation they said I still owe! They even had a record of my call to cancel but had no notes! Well eventually I spoke to another supervisor who saw they made a mistake and someone added flight insurance that I didnt book! . Moral of the story, Orbitz makes it appear you cancel the “roundtrip booking” you only cancel one leg! Also when you cancel they are supposed to refund the booking fee and they dont. Also check statement on your bank card for any of their add ons they dont refund! Very deceiving business practices!!!
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Misleading
by klynne123456789 on 2019/01/04 23:21
I tried to reserve a hotel and on the orbitz main page not in fine print it stated book now pay later. Well just FYI that is not always the case. I was charged the full amount for my reservation immediately after inputting my card number. Always check what the actual Hotel requires because orbitz will not refund your money. They will advise you to contact the actual Hotel and you will need to cancel you reservation and request a refund directly through them. So read the fine print and research if the actual Hotel requires a deposit. This to me is misleading and just plain wrong and not the way to conduct good business. I will stick to Expedia. Very unhappy customer here.
Purchase keeps getting rejected
by cant enter my name on 2019/05/16 00:45
I normally use orbitz all the time. They have the lowest price a lot and it’s easy to use but the last few times I tried to buy through them I had problems. Like just now I went to buy airplane tickets. I filled out my info and hit complete purchase. It came back saying my flight had sold out. I thought I would double check and went through the process again (it didn’t save my passenger or payment info). This time it said the flight times has changed and made me enter the info AGAIN. Then it said the price had lowered. So I enter my info for a 4th time and it finally went through!
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
I use this app all the time
by I_luv_2_trvl on 2018/05/17 14:37
I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
Outstanding customer service
by rifleman44mag on 2018/03/21 21:15
We have booked many trips through Orbitz over the years, last year we were traveling to Rome. We had many hotels booked, non- refundable. In October my wife was diagnosed with cancer. I called Orbitz and and explained. While I was on hold with them they called each hotel, kept me updated entire time, and got all our money back, every cent. We will never use another travel site. Outstanding Customer Service Thank You
Convenient (but could be improved)
by Dr Pupfish on 2019/04/15 03:12
I like that the app finds good deals on hotels and use it frequently. It allows me to filter for “pet friendly” facilities— but, when i reserve a room at “pet friendly” hotel, the facility is not informed that I’m booking for me and my pet. So, i have to call separately to confirm that they have pet friendly rooms available. Also, the app does not provide information regarding additional fees for pets. And sometimes the pet rules described by the app are not accurate This could be improved.
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
It's the little things...
by 747Surf on 2018/08/31 21:26
The little bit of money you save is not worth being treated like a third class citizen at the hotel you book thru this site. Amenities that are clearly listed as "included" are not always included according to the fine print as read by Olivia (Orbitz Customer Care Team otherwise known as No-Care Team). She didn't really even try to address the real issue of customer service but more concerned about reading fine print. Basically was saying better luck next time. Cool - guess maybe I'll have better luck booking elsewhere. Bottom line: book by other means🙂 and avoid the aggravation of a none caring company.
Impossible to cancel my flight
by Stacey Shi on 2019/05/16 16:14
I booked a trip on orbitz and needed to cancel to days before the flight. The reason being the cost on orbitz is twice the amount of the cost on another site two days before the trip. I tried to cancel on the site and was informed that there was a glitch and I had to call, so I tried to reach customer service. I either get no one after waiting for over 20 mins. Or when I received a call back, I was supposed to press 1 to connect, but whenever I press 1, I get disconnected. Worst experience ever with all travel sites. The company is going under. I will never book again with orbitz.
Always my #1 choice for travel
by Peachy1209 on 2018/01/12 15:30
Orbitz has the best rewards hands down. Wherever you travel, you earn Orbucks which can be used towards your next trip. Orbitz more times than not offers coupon codes throughout the year. Which in my opinion sets them apart from Expedia or Travelocity. VIP hotels offer an amenity like a free upgrade or complimentary breakfast- which I have experienced at several hotels. (A very pleasant plus!)
[Orbitz] is a great place to start and put ideas together.
by WalworthTrucking on 2018/07/27 03:44
Would be nice if the Multi City feature could be accessed through the app, as I am a frequent cruiser. Also, it would be great if there were package options on a one way ticket...again...frequent cruiser here. Would love to be able to pair a deal out of San Diego on a One way before embarking on a PC cruise. (Not all cruises are round trip, you know. 😇) Other than that, I’ve been pretty happy with the app and it’s functionality.
Awful experience - couldn’t able to select 0
by Sowjanya S on 2018/12/03 04:03
I had an awful experience with Orbitz. I made a booking and tried to cancel it with in 5 minutes. Orbitz support it’s non refundable. So I planned to stay in the same motel which gave me bug bites all over my hands. I asked orbitz to refund my booking cost as they are the reason for my current situation. They softly rejected saying it was processed through billing with hotel the moment u booked so we were not able to cancel the booking and we will make sure your next trip is good. I don’t want to suggest Orbitz to anyone as they are not bothered about customers and their experience.
Rental car misleading
by ticked off Randy on 2018/07/06 00:44
We needed a large SUV or van for vacation. Booked a reservation through Orbitz for a Ford Expedition or comparable and doubled checked the reservation with Enterprise and it said a Cadillac STX 4 door car! Booked a second reservation for a Ford Transit Wagon which is a very large van. Checked again with Enterprise again and it came up as a tiny Kia Soul!!!!! Called Orbitz and they had the excuse that it’s up to the local rental car place to determine what kind of car you get. What?!?!?! I get the make of car such as Ford Expedition or Nissan Armada. But to downsize to a car? And the large van to a Kia Soul, seriously?? Terrible first impression and won’t be using them again.
App defaulted my info!!!
by SANikNak87 on 2017/10/02 00:06
This app is the WORST!!!! While booking a flight across country after putting in my family members info it defaulted my info into the ticket AFTER I confirmed purchase! Called customer care and they didn't do ANYTHING! I asked to speak with a manager and she said she would do an investigation to determine if there was a glitch and NEVER came back to the line! Sent the rep back to the line to tell me it was nothing they could do to correct the name they THEIR system glitched and defaulted, leaving my family member stranded! Most horrible experience I've ever encountered in my life! If I could give this app 0 stars I would!!!!
Not Perfect but VERY Good!
by AmyKotches on 2017/09/15 16:22
I debated giving 5 stars but there's always room for improvement. However, overall, this is an effective and user friendly app. I use it often for airfare and almost exclusively for hotels. So far, I've never had an issue. I especially like that for a few dollars more per night, per room you can book now and pay later and can cancel up to 24 hours before reservation.
One of the best companies
by Cone Djali on 2019/04/26 12:39
It’s my third time that I’m using orbit it was always in my back pocket I never used to serve as the primary source of trouble but for the last three times orbit at saved my trip by making sure that my reservations we’re booked on time there was no miscommunication and that I have A safe travel moving forward all my bookings will happen at orbit.
Best Travel site
by NikB5 on 2019/02/13 14:06
I often travel up to a few times per month and I ALWAYS use the orbitz app! They are always the best price around ! They will always refund you within a certain time if needed and also they alert you if the price drops on one of your purchase flights. Easy to you and always customer friendly!
Lacking in Information
by RocketScience123 on 2018/07/13 10:20
Normally Orbitz would include information about the deposit fee and so on and so fourth however it did not for my newest hotel stay purchase using the app. Which was inconvenient because I then had to call and inquire about that information. This took away from the main reason I use this app which is convenience. Also the zoom on the hotel pictures is disabled I did not like this feature on the app.
Flight
by nickname Rusty on 2019/04/07 17:35
Just wanted to thank Rose for her helping me find information about my flight. Rose went above and beyond and I shall visit Orbitz more because this has happened. Really, she really really took my fear away as I thought I had done something wrong and deleted a flight. Please know that Rose probably kept me from having a stroke and her supervisor, Jerre was a charm too. Carolyn Schraut Barczak.
MS A
by Mzmaserati30 on 2018/10/08 23:00
I’ve had my share fair of issues with orbitz but i must say they are amazing i had and issue with my reservations Orbitz made sure they did everything in their power to help me I had a wonderful time at the hotel they upgraded to at first I thought I was gonna have a horrible birthday weekend but it turned out to be one of the best trips I ever had
Great and easy to use. Need better history of bookings
by Gameguy12 on 2018/05/07 02:27
The app is very well designed and extremely easy to use! We booked many hotels and flights through it at the last minute and everything worked flawlessly! I have a need to contact a few of the hotels we stayed at but cannot find a history. Please add a view to view see old bookings and tickets.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Problems with app
by V-Austin on 2019/04/03 13:56
My old password and user ID didn’t work when I downloaded the app. I telephoned for support and was unable to correct it. The agent gave me no help. So I currently have a record of one of my round-trip flights on the app but somehow don’t have the second round trip flight on it and don’t know what to do. I made the second reservations on the phone because I needed to call about the app and maybe that’s why it’s not on there but I still don’t have a working user ID and password.
Credit card payment availability
by Philosophy guy 22 on 2019/02/24 19:55
I’ve really enjoyed this app and it’s services. My one big issue is that I have their credit card and it’s amazing but Orbitz needs to incorporate their accessibility to make payments to card holders on their app. Countless other services do this and I know this will only elevate their customer services.
Directions were wrong / needed credit card to rent vehicle
by mlks2580Q on 2017/12/23 22:16
The directions for Thrifty car rentals was guiding me to a residential street in Portland. I drive around looking and gave up. I called the 800 number and got the correct location which was close to PDX Airport. I couldn't rent a vehicle due to not having 3x the rental amount on my credit card. I had the 3x amount on my debit but that was not acceptable. So besides the 5x amount on my debit I could not get the car. Unfortunately this was a day before Christmas Eve and it ruined my plans. Booking this using Orbitz and installing the app led me to believe all was well and no worries. I wish the credit card issue was clarified before taking the time to go to the rental lot. Also the wrong directions on the app leads me to low review score. Nice looking app but it didn't help in any way.
Rating Trends
552,330,0,0,960,0,675,312,339,0,617,214,0,601,422,314,293,330,341,413,431,203,0,0,0,1531,457,335,363,379,354,301,285,303,319,0,666,318,316,0,611,0,664,0,682,313,321,0,622,0,688,316,282,291,194,0,706,0,480,601,0,659,337,314,363,0,632,264,301,355,311,316,320,323,315,329,308,356,366,287,296,322,0,0,0,0,0,1889,0,0
All Versions
4.0
126,583 total
 5
105,633
 4
14,125
 3
3,018
 2
1,077
 1
2,730
Current Version (19.24)
5.0
114,502 total
 5
98,110
 4
12,015
 3
2,428
 2
565
 1
1,384
Version History
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App name
Orbitz Hotels & Flights
Description
Use code APP15 for 15% off on select hotels in the app + earn MORE Orbitz rewards one flights and hotels. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 5% on hotels and 1% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels, motels, and inns around you on an easy-to-use map view. - Review descriptions, photos, user ratings, and amenities from verified hotel guests. - Sort results by deals, price, or reviews. - Securely store your payment details for faster, easier, and safe bookings. Apple Pay available! FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Sort flights by price, time, or duration from any airline. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Airport shuttles. - & more activities unique to your destination! MY TRIPS - Share your travel plans with friends and family via Orbitz' itinerary sharing feature! - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz offers a simple, secure booking process, and 24x7 customer support. Use our convenient travel tools to view upcoming trip details, access address information and get maps for directions, receive alerts for flight delays, gate changes, hotel check-out times and more. APP15 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by 12/31/2019, for 1 or more nights for travel by 6/31/2020. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (see https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Price increase
by minders68 on 2019/06/17 20:37
The last two times I’ve looked, you increase the price right before booking. That’s so wrong. Increase them during the search, not a checkout. Frustrating to be mislead and wasting my time
Easy to use
by RideforGod on 2019/06/17 20:27
I enjoy having the Orbitz app to quickly access plane flights, motels and rental cars or bundle them all together. The app makes it quick and easy to doo all of them and you receive itinerary in your email with the reference number.
Bad bad bad
by SwindledAgain on 2019/06/16 14:39
Horrible customer service and failed to say anywhere that you get ZERO orbucks if you book through them but choose to pay at the hotel at check in. Totally misleading!
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
Can save a few $$
by 2Gamer231 on 2019/06/15 21:30
Like that they have saved some money - it’s a joke they offer price match or comparison guarantee- they don’t as they find any reason not to.... That’s disappointing for sure
Great App
by N Sturm on 2019/06/13 19:12
I’m an avid user of Orbitz, it’s easy to use and the customer service is great!
Scammers.. don’t use Orbitz. You’ll be sorry
by Update . Update update update on 2019/06/13 16:03
Don’t you ever book anything from this app. Orbitz is scam Good luck trying to get your money back.
Tried to change a flight...
by jonlman99 on 2019/06/13 04:49
After several attempts throughout the day to try and change my flight online, I couldn’t due to technical difficulties (have screenshot). Price went from $230 change fee to ~$450 change fee. Called in during the technical difficulties period and waited 1hr on hold. When I expressed my concern and tried to change my flight with the rep, we were magically disconnected (with full cell service). It’s a joke. Stay away from Orbitz and Delta airlines folks! They don’t care.
Terrible
by Ahi shxni on 2019/06/13 04:40
Terrible
Excellent App
by Edwin1978 on 2019/06/12 03:24
Excellent app that has made my life easier with ease of access to itinerary info when I travel.
Good for booking, but limited beyond that
by 4givn-n-free on 2019/06/11 16:36
Orbitz has provided good package deals but this app really falls short on ease of use when it comes to customer service when using it at your destination, outside of the US. Better user interface for getting help with a reservation problem etc is definitely needed in future app updates.
Key west
by after7789 on 2019/06/11 01:59
We flew into key west to find out the car rental agency was closed due to Orbitz failed to notify the proper airline that was used and was delayed so we came in late, very unhappy about having to rent another vehicle after we already paid for a weeks worth of rental
Be careful
by MiWall81 on 2019/06/09 21:05
If your flight cancels, good luck having Orbitz help you out. The primary airline throws you to the curb when you use this 3rd party crap. Never again man. My 1h 20min flight was an all day event and the worst experience ever. All orbitz would say is, sorry about that, we’ll try and patch you through to Delta...
App
by w/s09 on 2019/06/09 19:27
Cancel my orbit account Please cancel my orbit account and notifications Thank you
I am enjoying my stay very much.
by Davebx. on 2019/06/09 14:41
Thank you.
Coupon
by North Florida 1 on 2019/06/07 14:24
Cannot add coupon anywhere on checkout screen
Easy
by RhobL on 2019/06/07 04:30
Loved this Airlines booking experience the tabs work great to answer all those detailed questions while booking super EASY ! Thank you CA Girl
Must have app
by Kingjerrid on 2019/06/06 20:45
I love this app.
Easy as pie
by Brian - Port St Lucie on 2019/06/03 14:29
Super simple to use. I like how all of the trip details are easily found. It is like a dashboard for your trip. I can easily see The Who what when and where. I have been using orbitz for years and I have never had a bad experience
Please add filter to hide sold out hotels
by dylan.e on 2019/06/03 09:04
I only want to see hotels available on the dates I selected, why am I forced to wade through a sea of “sold out” tabs on the map?
Can’t get any easier
by Nicknamewastakeagain on 2019/06/02 16:02
Orbitz it’s is my go to when it comes to traveling
Really good site
by fhffdftggh on 2019/06/02 12:27
Really good site to navigate. It could get better if the reward buck could be easier to use and ornbitz don’t get beat by other sites when it comes to pricing
Easy booking
by zbtrumbo on 2019/06/01 03:50
Easy to book hotel on line with use of orabucks
Best booking site
by Platinum Orbitzer on 2019/05/31 18:40
I have been booking with orbitz for the last 5 years and I plan on sticking around for a while. cheapest rates online. Alberto
Unhappy
by Coco71758 on 2019/05/31 15:46
BE AWARE OF FALSE ADVERTISING. recently I booked a hotel and insurance on their website for one price and when I received the breakdown of the charges it was a totally different amount. The room was being offered for $143 a night and the insurance $4pp but I was actually charged $159 a night and $4.50pp. When I went back to their site the price had gone up. I called about that matter and was asked if I had a screenshot of the $143 and was told by a supervisor, because she could not verify that price she would be willing to send me a coupon for a future booking.
Best deal ever
by rolltiderdh on 2019/05/31 01:13
This was the best deal that I found online!! The hotel couldn’t even offer me a better deal. Thank you.
Disappointed
by clomas56 on 2019/05/30 21:01
Tried to finalize booking for 30 minutes, just to get a message repeatedly saying it could not finalize, try again later. I finally got a message saying the flight was sold out, only to realize I was able to book the same flight moments later for $39 more per ticket. This increased my fare by $78.
Slow loading
by young_old_soul on 2019/05/30 18:22
It takes a long time to load during checkout
Doesn’t Show My Trip
by Brittney892 on 2019/05/30 14:56
I downloaded this app to use for my trip abroad. You know, have all of my information in one spot since I bought my plane tickets through Orbitz. Well, my itinerary will never load within my trips. To get the itinerary to load, I have to sign out of my account and sign back in. However, if I leave the app and go back in to see my trip, it will not be there! I have to sign back out and in again. Very frustrating! Deleting app because of this issue.
Easy to use
by Pinot Jones on 2019/05/30 01:59
I like apps that do what you expect them to. This one provides easy guidance for hotel stays. I will likely continue to use it.
Best For Booking Tripz!
by pavan0307 on 2019/05/29 21:38
Been using Orbitz for many years, love this app and always a great experience! Best prices you will find!
Great
by Aida Lozada on 2019/05/29 16:58
Alwas!!!
So so in airplane tickets
by jeedih on 2019/05/28 09:47
So not good in prices
Bad customer service
by Sidtran830 on 2019/05/27 20:05
They had a glitch in the system that caused me to not be able to cancel. Then wanted to charge me even when their system was down.
BEWARE
by ericdblackburn on 2019/05/27 19:54
A word to the wise. Be aware of car rental insurance through Orbitz. I bought insurance through this site, and the rental company said they did not accept it. Immediately calling Orbitz I waited on hold, they had to call to verify, lost connection, they called back and refunded money. When I asked why they sell insurance if it’s not accepted - they had no answer. I cannot speak beyond this, but I will not be using Orbitz because of frustrating situation at the time, and feeling like I was being scammed.
Love it
by Annmma on 2019/05/27 14:08
Happy to know that they now have the “things to do” option, it made it easier for me to find things to do every time I take my mini trips!
Horrible experience
by tryhgfrtyh on 2019/05/25 19:54
I had a terrible experience but there is no place to review this sucky hotel! Why!
Life saver
by Port C on 2019/05/25 18:37
I had issues with booking a flight on Expedia. I went on Oribitz and boom! Got a flight for $1300 cheaper around the same time ! No BS
Crashing
by Cooking Maniak on 2019/05/24 18:47
After this last update, the app crashes every time I try to open it. I hope this will be fixed soon.
Fraudulent transactions
by mojicabm on 2019/05/23 18:36
My card was charged and no reservation was made
Can’t find booked trips.
by Petboy12 on 2019/05/23 15:11
Can’t find my booked trips. Frustrating.
Ibu
by Ibra ham on 2019/05/23 04:14
Very helpful and very simple to bookings..
Gracias
by Alva1alvs on 2019/05/23 02:05
Espero que sigan asi de sinseros
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Horrible experience with Orbitz booking.
by mark mindek on 2019/05/19 21:00
About 3 Months ago I booked a flight from Syracuse to Orlando with orbits, the carrier frontier was the one that I scheduled my flight with. Frontier has been nothing but trouble and problems in changing their flight schedules from Syracuse on a regular basis. Interacting with Orbitz has also been a bit of a chore and honestly I may not go with them again. Too much trouble. I have been on the phone at least 5-6 hours to try to resolve issues. I work and 6 hrs to resolve ruins my day off!!! Mark Mindek
So far so goooooood!👌🏿
by Gmofive on 2019/05/19 18:38
I’ve use this app a couple of times and have not been disappointed. I’ve had great experiences and awesome adventures.
Discount
by cfdresdghutdghjgjyd on 2019/05/18 15:32
Orbitz said if I download the app to buy the ticket I get a discount. Scam. Just bait to make you download, there is no discount. Then they make you pick a million names to post.
Flight
by Shlymae on 2019/05/18 14:59
Better fare than on Delta website! Easy to book!
Horrible
by B_Russell on 2019/05/17 04:24
First time ever booking through Orbitz & had a flight through Spirit. Whatever you do, DO NOT fly, or spend your money with this airline. Absolutely ridiculous customer service after holding people 4hrs to finally cancel the flight. After all the flights I have been on, this experience has been the worst....
The best of the best
by Holly22. on 2019/05/16 18:54
I have been buying tickets with orbits since 2012. The best of the best
Impossible to cancel my flight
by Stacey Shi on 2019/05/16 16:14
I booked a trip on orbitz and needed to cancel to days before the flight. The reason being the cost on orbitz is twice the amount of the cost on another site two days before the trip. I tried to cancel on the site and was informed that there was a glitch and I had to call, so I tried to reach customer service. I either get no one after waiting for over 20 mins. Or when I received a call back, I was supposed to press 1 to connect, but whenever I press 1, I get disconnected. Worst experience ever with all travel sites. The company is going under. I will never book again with orbitz.
Poor customer service
by ecllie on 2019/05/16 16:00
Needed to make one small change - it took 6 hours one day to do so including waiting over an hour on the phone for any human voice. And still Orbitz never made the change eight days later! They are blaming the airlines for this mess. So they should have told me to call the airlines directly and not falsely promised to make it for me. Lessons learned - don’t use Orbitz again.
Purchase keeps getting rejected
by cant enter my name on 2019/05/16 00:45
I normally use orbitz all the time. They have the lowest price a lot and it’s easy to use but the last few times I tried to buy through them I had problems. Like just now I went to buy airplane tickets. I filled out my info and hit complete purchase. It came back saying my flight had sold out. I thought I would double check and went through the process again (it didn’t save my passenger or payment info). This time it said the flight times has changed and made me enter the info AGAIN. Then it said the price had lowered. So I enter my info for a 4th time and it finally went through!
Me ayuda mucho cada ves que viajo
by pochinona on 2019/05/16 00:33
Lo recomiendo !!!!!
Purchasing Blindly
by RRA28 on 2019/05/15 06:41
Do not use Orbitz. There are many categories of economy. You will have no idea what you are buying. Buy direct with the airline. No real meaningful savings anyway.
Easy with options
by Justpost it on 2019/05/15 01:54
I like using my Orbitz app because I can quickly pull up my exact search and it’s easy to cross compare between airlines, hotels, etc... And checkout is quick and smooth also cancellations.. Please don’t change for the worse (fingers crossed)
Bad support
by BrranHhh on 2019/05/13 22:29
They give u 24 hours for cancellations but when u call to talk to cancel my trip they ask you to call back after 72 hours! They put me on hold for more than 2 hours and call disconnected after that.
Flight dates and price
by Paul1439 on 2019/05/13 15:41
I should be able to setup price alerts with the amount I want to pay for a certain date. Example is I want to set an alert for $250 per a trip I might book from 3/8/19-3/14. Plus the app doesn’t have home page when I’m looking at booking dates. If there are these features then they aren’t use or friendly.
App fails. Cannot enter information.
by SciFi in DM on 2019/05/11 15:17
App fails when trying to select information.
Wow !
by s.w.1956 on 2019/05/10 21:05
If I wanted Expedia I would have opened their app. Is this the same company with separate names ? Prices are exactly the same. Disappointed to say the least.
The representative don’t speak English
by customerAsher on 2019/05/09 19:20
I called customer support twice to cancel my flight. All they did is canceled my insurance. I paid 1607.46 for booking, now I only got $300 refund.
Very difficult to use
by dmc75287 on 2019/05/08 13:28
Finally managed to set up trip DFW to LAS after 5 tries. I kept getting 'unable to complete booking'. Other aspects are confusing: I was sent to a verification screen twice. I clicked 'save info' several times - it never did.
Trips
by mamarina on 2019/05/06 22:42
Great app and prices
Frustrating
by jennrn1 on 2019/05/05 17:13
Unable to find previously booked upcoming flights!!!!
Jane
by jane from northampton on 2019/05/04 22:51
I love Orbiz!
WTH
by producer wannabee on 2019/05/04 15:29
Very deceiving shell game. Show you one price, then hidden fees double your price. Then on top of that your trapped with a no cancellation rule. What a scam.
Why buy change insurance
by Raymond Pagan on 2019/05/04 07:55
Pay the nominal rate of $50 to be able to change my flight. Meetings were over five hours ahead of time… Room on an earlier flight but was told my ticket was not eligible for me to ride... or change Everything else went fine, but don’t BS me over some insurance. #I guessbookdirect!
Americans Air line
by theinsoeoo on 2019/05/03 11:39
Air tickets and connecting flight are too different, expensive and seats are different for three peoples and asked the additional money for same roll from American Airlines.
Needs more options
by jaxsmommy86 on 2019/05/01 19:51
I hate that I can't do 2 rooms when booking it only allows u to enter the amount of people for 1 one!!! And it doesn't allow to u see the ones you have saved to your list either. That is why I'm giving it one star bc I need those features. Will change my rating when features are added.
So far so good!
by Amethy$t on 2019/05/01 17:05
I have been using Orbitz for a couple of years now and they have taken very good care of us. Their customer service is top notch and issues are resolved quickly - even while on our trips! I don’t see a reason to use any other site.
Hotel room not what was booked and paid for
by 7uesday on 2019/04/30 20:15
Booked a king suite room, was told that it wasn’t guaranteed when I arrived to check in even though I paid for the upgraded room. Was given a double basic room. Orbitz hasn’t resolved this issue therefore I will not use Orbitz for my future travel needs.
When I book trips on your app they don’t show up in my account
by SMD115 on 2019/04/30 15:30
I don’t normally rate apps but this app frustrates me constantly. Once I have booked a flight the app never adds it to my account and allows want s me to download the app to add my itinerary. ARGH! I am using the app to book the flight why should I download the app again? My husband booked me a flight associated with my email address which is linked to my account and it doesn’t show up. Really? This is the MOST unfriendly app I’ve ever used.
Read the fine print
by Branme on 2019/04/29 18:34
I purchased flight insurance through orbitz. It’s useless. Ended up costing me about $1400. Fine print reads insurance is only good if you become sick. Great. What a waste
Facebook
by moi10677 on 2019/04/29 17:01
Orbitz id wonderful. However, now they require a FaceBook account in order to virw The itinerary. I do not like FaceBook and Will not create an account. I hope Orbitz will return to direct access rather than through FaceBook
Great app
by gfnton on 2019/04/28 15:23
Such a useful tool. Made booking so simple and with great options!
Bueno
by Elgaspar0 on 2019/04/28 00:45
Rápido
App Doesnt Show Upcoming Trips
by HSBusinessTeacher on 2019/04/27 15:25
The point of this app is useless. It shows me my Orbucks and nothing else. I needed it to show me what my upcoming trips and flights are such as my itineraries--without that there’s no point to this app.
Horrible Credit card issues
by adycook on 2019/04/26 20:17
Im so disappointed and frustrated with orbitz. I tried to book our birthday getaway trip to Cancun. It charged me twice and it never booked my trip and the pending charges didn’t give me an opportunity to try to get my vacations with other provider.
One of the best companies
by Cone Djali on 2019/04/26 12:39
It’s my third time that I’m using orbit it was always in my back pocket I never used to serve as the primary source of trouble but for the last three times orbit at saved my trip by making sure that my reservations we’re booked on time there was no miscommunication and that I have A safe travel moving forward all my bookings will happen at orbit.
Insurance
by Lilly's 4 you on 2019/04/24 18:52
Something went wrong on the date. It’s showing different dates on the insurance form. Please make corrections
Love this app
by hesnamesvictor on 2019/04/24 12:15
Love this app wish there was a installment plan
Great
by "The Polak" on 2019/04/23 16:38
Orbitz has been my “go to” booking agent for over 20 years and they have never let me down!!! Stephen
Awesome
by akabigJ on 2019/04/22 03:25
Helps keep track of all my events and great prices 💯
Orbitz found the best flight price
by LorenzoSylvenzo on 2019/04/20 15:59
I searched for a flight with only two days notice and the cheapest price I could find was around $900 round-trip. Orbitz found the best deal and save me $300. I like that!
Amazing App
by Marcelo Vizcarra on 2019/04/20 15:08
I really love the deals, prices are affordable and this is my only option when planning a trip anywhere, I 100% recommend it .
Legit awful
by Cal3500 on 2019/04/19 19:01
The website is unreliable. The app doesn't allow you to view any credit voucher. The call center is for lack of a better word, crap. To speak to corporate is like bartering for water in the desert. I rather use a brick and mortar travel agent than this joke on app / company. I'll be avoiding them and there parent companies. You've been truly warned.
Orbitz.
by jhilrn on 2019/04/19 18:02
Reliable and efficient!!
Application not guarantee you any car booking.
by biolatormode on 2019/04/19 01:40
I used this app to rent a car. After Orbitz clearly confirmed that car is booked, after visiting car rental place no car was available. I spent over four hours to contact support and get a help, no luck. Orbitz customer service and customer service guarantee have a severe breach. Very disappointed. It happened to me twice already.
Yuck
by vydhjft on 2019/04/17 18:09
Terrible login process
Love it
by Emelyn G. on 2019/04/16 06:36
I love this app is so easy to use. Bets prices ever !!!
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Price
by 415-831 on 2019/04/16 01:46
The price I get is sometimes higher than if my girlfriend looks through her accident
Untrustworthy with push notifications
by Borpsaws on 2019/04/15 16:46
I enjoy booking with Orbitz and think the app is pretty good, but recently I am receiving advertisements over push notifications. I don’t see any way to disable these ads, and feel my trust was violated by receiving them. I want push notifications about my trips! But it’s scummy that trust is abused for other ads about special offers.
2 Hrs on the phone for 2 bookings in one week
by Frustrated Uset on 2019/04/15 15:14
Both took supervisors and escalations to complete and the flight rates went up in cost while I was on hold. Frustrating dysfunctional app. Could not add a car from the app only on the site directly. Neither could the supervisor.
Convenient (but could be improved)
by Dr Pupfish on 2019/04/15 03:12
I like that the app finds good deals on hotels and use it frequently. It allows me to filter for “pet friendly” facilities— but, when i reserve a room at “pet friendly” hotel, the facility is not informed that I’m booking for me and my pet. So, i have to call separately to confirm that they have pet friendly rooms available. Also, the app does not provide information regarding additional fees for pets. And sometimes the pet rules described by the app are not accurate This could be improved.
Ease
by Triplemitch on 2019/04/12 03:01
Fast and easy. Thanks!
Not helpful
by rfreay on 2019/04/11 18:18
I had a problem with my reservation I made in February for a trip in July. When I reviewed my itinerary I realized the problem and brought it immediately to orbitz attention. The lack of thorough and helpful info I was given is deplorable. This is my first experience with booking a hotel with orbitz and it will be my last. Too bad there isn’t a no star option to give. That would reflect the apathy with which this situation was handled.
Awful
by DCS III on 2019/04/11 02:53
Click on ad which said save 15% off your first booking using the app and guess what ? I paid full price. No better then Priceline !
Orbitz Has Been Good to Me
by Usually Content on 2018/10/11 09:03
I have had great experience with Orbitz. On a recent trip from US to UK, they consistently had better prices on what I was booking. This was a surprise to me, as this site is not my normal “go-to”, and I don’t have a lot of experience with them I was pleasantly surprised when I found out they gave me Orbucks to use on future bookings. Very nice! I don’t know if I’m ready to say that I will always use them, but they will definitely be on the top of my list of “go-to’s” now. As far as customer service, I had an issue with my airline cancelling a flight. I randomly checked on it a few weeks before I left and found that my airline had cancelled one of my flights. I called Orbitz and they were extremely helpful in getting me on an alternative flight. I, quite honestly, was shocked, as I expected to have to deal with it myself with no support, which has been my typical experience with other travel sites. The gentleman with whom I spoke was extremely courteous and helpful, and kept me up to date regarding the progress of his conversation with the airline; (which even involved a language barrier.) Thank you, Orbitz.
Credit Card issues
by RuKiddinMe123 on 2019/02/10 17:04
I am very sad to report a low rating, because otherwise this site has the lowest prices and great customer service. I love the peace of mind knowing that I will be able to cancel within 24 hrs no questions asked. HOWEVER I am terrible displeased with their billing antics. They double charged me and tied up my credit while the second charge was “pending” and not allowing me to make any further purchases on my credit card, they just tossed the ball to the credit card’s court and said they can’t cancel it because it was not successfully charged (even though it shows as pending on my credit card still). So, now I’m stuck with a credit card that exceeds its limit by thousands of dollars until their pending charge (of double charging me) drops. This is the second time they have tied up my credit with their dumb pending charges of aloof transactions and have left me without available credit to make purchases in the mean time. How is a consumer to know that they’re going to tie up their credit on phony pending transactions that are in the air and unable to dispute because they haven’t been posted, but still charged!?!?! I am very disappointed to have to write a review like this, but enough is enough. (The app in itself is great. Great prices and functionality, but seriously can’t handle that this happened TWICE in one month).
Incompetent customer service
by bhighley on 2018/12/24 02:20
My account got hack and four tickets were purchased for a family from Bangkok to Shanghai. I was notified when I got an email asking if i wanted to protect my flight to Shanghai. I contacted “customer service” to find out what was going on. During the first call, I explained that my account was hack and the four tickets purchased needed to be cancelled. The first person didn’t know what to do, so passed me to a “supervisor” the “supervisor” started the conversation with, “I understand you are calling about your reservation to Shanghai” to which I responded “no, I’m calling because my account was hacked and i need to have the flights cancelled.” This Abbott and Costello routine went on for a few more “supervisors” before someone got me to a fraud department where i was eventually assured that flights were cancelled. Four days later, I noticed someone was trying to book a flight from Bangkok to Tokyo, so the process started over. I asked to be sent directly to the fraud department and was told there was no fraud department. At this point I asked that my account be completely deleted as it’s apparent the Orbitz is incapable of providing a secure website. My account has not been deleted and my credit card was charged for the flights.
Free 24 hour cancellation scam!
by not happy with orbitz on 2018/07/14 03:09
I booked a round trip flight. Well within the free 24 hour cancelation, I cancelled my booking. Well I thought I did! On the website it only cancels one leg of the round trip. Lucky I checked, so I tried to cancel the return online and it would not let me cancel at that time and to call customer service. I called and I got someone I could hardly hear due to bad connection and heavy accent. They called me back, canceled my booking and sent an email with the cancelation. I called days later for an unrelated issue and they said the return was still open and could get no refund but a voucher with penalty! After a review/ investigation they said I still owe! They even had a record of my call to cancel but had no notes! Well eventually I spoke to another supervisor who saw they made a mistake and someone added flight insurance that I didnt book! . Moral of the story, Orbitz makes it appear you cancel the “roundtrip booking” you only cancel one leg! Also when you cancel they are supposed to refund the booking fee and they dont. Also check statement on your bank card for any of their add ons they dont refund! Very deceiving business practices!!!
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
Be alert
by Onder Canguven on 2018/02/11 19:17
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel ! Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child. Thank you for giving this opportunity sharing my feedback.
Never Again!
by Manish_Lee on 2019/05/20 01:21
I tried booking a trip through this app, for some reason they said my transaction did not go through. I tried again and it said bank declined. I looked at my account and they had $900 (which was not even the full amount of my trip) pending. I called them to try to come to some type of solution and figure out why money is pending if the transaction didn’t go through and all the wanted to do was blame my bank and tell me I have to wait 3 days for the money to come back. In 3 days the trip will not be available or way more expensive... This was nothing but a headache and they did nothing at all to try to help me! I’ll never go through this company ever and I suggest no one else does either!
Misleading
by klynne123456789 on 2019/01/04 23:21
I tried to reserve a hotel and on the orbitz main page not in fine print it stated book now pay later. Well just FYI that is not always the case. I was charged the full amount for my reservation immediately after inputting my card number. Always check what the actual Hotel requires because orbitz will not refund your money. They will advise you to contact the actual Hotel and you will need to cancel you reservation and request a refund directly through them. So read the fine print and research if the actual Hotel requires a deposit. This to me is misleading and just plain wrong and not the way to conduct good business. I will stick to Expedia. Very unhappy customer here.
Purchase keeps getting rejected
by cant enter my name on 2019/05/16 00:45
I normally use orbitz all the time. They have the lowest price a lot and it’s easy to use but the last few times I tried to buy through them I had problems. Like just now I went to buy airplane tickets. I filled out my info and hit complete purchase. It came back saying my flight had sold out. I thought I would double check and went through the process again (it didn’t save my passenger or payment info). This time it said the flight times has changed and made me enter the info AGAIN. Then it said the price had lowered. So I enter my info for a 4th time and it finally went through!
My experience with Orbits
by yaniluvorchids on 2018/11/26 13:13
I booked my vacation with Orbits all inclusive and I was very happy with our trip and the great deal we received. I was very satisfied and so glad to know that once my trip was paid in full, there were no hidden extra fees to pay. We went and had the best service and checked out without a single problem. Thank you Orbits and I can’t wait to book our next vacation through your service once again. Happy customers
I use this app all the time
by I_luv_2_trvl on 2018/05/17 14:37
I love the Orbitz app. Its easy to use and convenient. Whenever I have had a problem with a reservation, I have called Orbitz directly and they resolved my issue...usually with just the 1 phone call. As a former travel consultant who encourages my friends and family to use an actual travel agency for “major” vacation plans such as cruises, European trips etc, I also encourage them to use Orbitz when they just need a hotel for a night or 2 or perhaps air only. I would and do recommend using Orbitz. 🙂
Outstanding customer service
by rifleman44mag on 2018/03/21 21:15
We have booked many trips through Orbitz over the years, last year we were traveling to Rome. We had many hotels booked, non- refundable. In October my wife was diagnosed with cancer. I called Orbitz and and explained. While I was on hold with them they called each hotel, kept me updated entire time, and got all our money back, every cent. We will never use another travel site. Outstanding Customer Service Thank You
Convenient (but could be improved)
by Dr Pupfish on 2019/04/15 03:12
I like that the app finds good deals on hotels and use it frequently. It allows me to filter for “pet friendly” facilities— but, when i reserve a room at “pet friendly” hotel, the facility is not informed that I’m booking for me and my pet. So, i have to call separately to confirm that they have pet friendly rooms available. Also, the app does not provide information regarding additional fees for pets. And sometimes the pet rules described by the app are not accurate This could be improved.
Good but with faults.
by TZ1952 on 2018/10/16 03:24
This app allows you to search and book hotel, flight, or car for your trip. One major problem, you can choose number of guests when you book a hotel but not numbers of rooms. You can book only 1 room at a time. If you need to book 2 rooms you have to book twice. Funnily by second booking you get a warning that you have already booked same hotel for same date. This should be easily fixable. Will wait and see.
It's the little things...
by 747Surf on 2018/08/31 21:26
The little bit of money you save is not worth being treated like a third class citizen at the hotel you book thru this site. Amenities that are clearly listed as "included" are not always included according to the fine print as read by Olivia (Orbitz Customer Care Team otherwise known as No-Care Team). She didn't really even try to address the real issue of customer service but more concerned about reading fine print. Basically was saying better luck next time. Cool - guess maybe I'll have better luck booking elsewhere. Bottom line: book by other means🙂 and avoid the aggravation of a none caring company.
Impossible to cancel my flight
by Stacey Shi on 2019/05/16 16:14
I booked a trip on orbitz and needed to cancel to days before the flight. The reason being the cost on orbitz is twice the amount of the cost on another site two days before the trip. I tried to cancel on the site and was informed that there was a glitch and I had to call, so I tried to reach customer service. I either get no one after waiting for over 20 mins. Or when I received a call back, I was supposed to press 1 to connect, but whenever I press 1, I get disconnected. Worst experience ever with all travel sites. The company is going under. I will never book again with orbitz.
Always my #1 choice for travel
by Peachy1209 on 2018/01/12 15:30
Orbitz has the best rewards hands down. Wherever you travel, you earn Orbucks which can be used towards your next trip. Orbitz more times than not offers coupon codes throughout the year. Which in my opinion sets them apart from Expedia or Travelocity. VIP hotels offer an amenity like a free upgrade or complimentary breakfast- which I have experienced at several hotels. (A very pleasant plus!)
[Orbitz] is a great place to start and put ideas together.
by WalworthTrucking on 2018/07/27 03:44
Would be nice if the Multi City feature could be accessed through the app, as I am a frequent cruiser. Also, it would be great if there were package options on a one way ticket...again...frequent cruiser here. Would love to be able to pair a deal out of San Diego on a One way before embarking on a PC cruise. (Not all cruises are round trip, you know. 😇) Other than that, I’ve been pretty happy with the app and it’s functionality.
Awful experience - couldn’t able to select 0
by Sowjanya S on 2018/12/03 04:03
I had an awful experience with Orbitz. I made a booking and tried to cancel it with in 5 minutes. Orbitz support it’s non refundable. So I planned to stay in the same motel which gave me bug bites all over my hands. I asked orbitz to refund my booking cost as they are the reason for my current situation. They softly rejected saying it was processed through billing with hotel the moment u booked so we were not able to cancel the booking and we will make sure your next trip is good. I don’t want to suggest Orbitz to anyone as they are not bothered about customers and their experience.
Rental car misleading
by ticked off Randy on 2018/07/06 00:44
We needed a large SUV or van for vacation. Booked a reservation through Orbitz for a Ford Expedition or comparable and doubled checked the reservation with Enterprise and it said a Cadillac STX 4 door car! Booked a second reservation for a Ford Transit Wagon which is a very large van. Checked again with Enterprise again and it came up as a tiny Kia Soul!!!!! Called Orbitz and they had the excuse that it’s up to the local rental car place to determine what kind of car you get. What?!?!?! I get the make of car such as Ford Expedition or Nissan Armada. But to downsize to a car? And the large van to a Kia Soul, seriously?? Terrible first impression and won’t be using them again.
App defaulted my info!!!
by SANikNak87 on 2017/10/02 00:06
This app is the WORST!!!! While booking a flight across country after putting in my family members info it defaulted my info into the ticket AFTER I confirmed purchase! Called customer care and they didn't do ANYTHING! I asked to speak with a manager and she said she would do an investigation to determine if there was a glitch and NEVER came back to the line! Sent the rep back to the line to tell me it was nothing they could do to correct the name they THEIR system glitched and defaulted, leaving my family member stranded! Most horrible experience I've ever encountered in my life! If I could give this app 0 stars I would!!!!
Not Perfect but VERY Good!
by AmyKotches on 2017/09/15 16:22
I debated giving 5 stars but there's always room for improvement. However, overall, this is an effective and user friendly app. I use it often for airfare and almost exclusively for hotels. So far, I've never had an issue. I especially like that for a few dollars more per night, per room you can book now and pay later and can cancel up to 24 hours before reservation.
One of the best companies
by Cone Djali on 2019/04/26 12:39
It’s my third time that I’m using orbit it was always in my back pocket I never used to serve as the primary source of trouble but for the last three times orbit at saved my trip by making sure that my reservations we’re booked on time there was no miscommunication and that I have A safe travel moving forward all my bookings will happen at orbit.
Best Travel site
by NikB5 on 2019/02/13 14:06
I often travel up to a few times per month and I ALWAYS use the orbitz app! They are always the best price around ! They will always refund you within a certain time if needed and also they alert you if the price drops on one of your purchase flights. Easy to you and always customer friendly!
Lacking in Information
by RocketScience123 on 2018/07/13 10:20
Normally Orbitz would include information about the deposit fee and so on and so fourth however it did not for my newest hotel stay purchase using the app. Which was inconvenient because I then had to call and inquire about that information. This took away from the main reason I use this app which is convenience. Also the zoom on the hotel pictures is disabled I did not like this feature on the app.
Flight
by nickname Rusty on 2019/04/07 17:35
Just wanted to thank Rose for her helping me find information about my flight. Rose went above and beyond and I shall visit Orbitz more because this has happened. Really, she really really took my fear away as I thought I had done something wrong and deleted a flight. Please know that Rose probably kept me from having a stroke and her supervisor, Jerre was a charm too. Carolyn Schraut Barczak.
MS A
by Mzmaserati30 on 2018/10/08 23:00
I’ve had my share fair of issues with orbitz but i must say they are amazing i had and issue with my reservations Orbitz made sure they did everything in their power to help me I had a wonderful time at the hotel they upgraded to at first I thought I was gonna have a horrible birthday weekend but it turned out to be one of the best trips I ever had
Great and easy to use. Need better history of bookings
by Gameguy12 on 2018/05/07 02:27
The app is very well designed and extremely easy to use! We booked many hotels and flights through it at the last minute and everything worked flawlessly! I have a need to contact a few of the hotels we stayed at but cannot find a history. Please add a view to view see old bookings and tickets.
Good but could be better
by Kitsujoy on 2018/10/13 12:49
I have had a good experience with the app except for the fact that, when looking for flights, it doesn’t allow to search with flexible dates. That’s a huge inconvenience, the reason I finally use their site and not the app. Everything else works fine—but the flexible dates feature is very important in flight searches and I hope that will be included in future versions of the app.
Problems with app
by V-Austin on 2019/04/03 13:56
My old password and user ID didn’t work when I downloaded the app. I telephoned for support and was unable to correct it. The agent gave me no help. So I currently have a record of one of my round-trip flights on the app but somehow don’t have the second round trip flight on it and don’t know what to do. I made the second reservations on the phone because I needed to call about the app and maybe that’s why it’s not on there but I still don’t have a working user ID and password.
Credit card payment availability
by Philosophy guy 22 on 2019/02/24 19:55
I’ve really enjoyed this app and it’s services. My one big issue is that I have their credit card and it’s amazing but Orbitz needs to incorporate their accessibility to make payments to card holders on their app. Countless other services do this and I know this will only elevate their customer services.
Directions were wrong / needed credit card to rent vehicle
by mlks2580Q on 2017/12/23 22:16
The directions for Thrifty car rentals was guiding me to a residential street in Portland. I drive around looking and gave up. I called the 800 number and got the correct location which was close to PDX Airport. I couldn't rent a vehicle due to not having 3x the rental amount on my credit card. I had the 3x amount on my debit but that was not acceptable. So besides the 5x amount on my debit I could not get the car. Unfortunately this was a day before Christmas Eve and it ruined my plans. Booking this using Orbitz and installing the app led me to believe all was well and no worries. I wish the credit card issue was clarified before taking the time to go to the rental lot. Also the wrong directions on the app leads me to low review score. Nice looking app but it didn't help in any way.
Rating Trends
552,330,0,0,960,0,675,312,339,0,617,214,0,601,422,314,293,330,341,413,431,203,0,0,0,1531,457,335,363,379,354,301,285,303,319,0,666,318,316,0,611,0,664,0,682,313,321,0,622,0,688,316,282,291,194,0,706,0,480,601,0,659,337,314,363,0,632,264,301,355,311,316,320,323,315,329,308,356,366,287,296,322,0,0,0,0,0,1889,0,0
All Versions
4.0
126,583 total
 5
105,633
 4
14,125
 3
3,018
 2
1,077
 1
2,730
Current Version (19.24)
5.0
114,502 total
 5
98,110
 4
12,015
 3
2,428
 2
565
 1
1,384
Version History
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