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App name
Orbitz Hotels & Flights
Description
Use code SAVEAPP10 for 10% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz envisions a world where all are welcomed. No matter who they are, who they love, or where they’re going. For 20 years we’ve led the way in advocating for LGBTQIA equality and inclusion in travel. Visit our LGBTQIA travel hub (Orbitz.com/pride) to search and book LGBTQ-welcoming hotels, view our LGBTQIA events calendar, get travel inspiration, and more! SAVEAPP10 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by January 16, 2021, for 1 or more nights for travel by June 30, 2021. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
No help at all
by jjjjjjjj1111111111 on 2021/10/19 20:24
They do nothing to fix their mistakes.
Phantom booking of a day tour in Bari Italy!
by N6CK on 2021/10/19 06:29
We booked a full-day tour to Alberobelli Locorotondo and Polignaro a Mare for the 19th of October, ‘21. We received a supplier reference number and Orbitz itinerary number. We arrived in time at the pickup location in Bari. Called the vendor, and was informed they ceased tour operations over a year ago due to Covid. We never received a cancellation notice from either Orbitz or the tour operator!! Very disappointing outcome.
Great service
by peygabbt on 2021/10/16 23:44
Always get the best deals
Estoy contento
by hcgjhh It's good and that's it on 2021/10/16 04:17
🤙
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Nashville?
by jfs1228 on 2021/10/10 22:31
I’m trying to find flights to Nassau (NAS) but keep getting flights to Nashville. Frustrating.
Worst customer service!
by Shad_1 on 2021/10/09 13:47
Good luck if you flight get cancelled. I have been unsuccessfully trying to get the new flights for the pay two weeks. Its is impossible to talk to a person and the automated system cannot the find the itinerary. Doing business with Orbitz is a waste of time and money. After using Orbitz for over 10 years it’s time to say goodbye!
Very pleased
by Luisalvarez_us on 2021/10/08 23:31
After booking a few flights in the last year, I found Orbitz to have the best prices, their customer service was very pleasant also, I had a cancellation from the airline and Orbitz made it very easy for me to cancel and re book. Love this guys.👍👍👍😀
Orbitz fail
by Austin124747372726372 on 2021/10/07 14:10
Destroyed my vacation and they won’t even pick up the phone and when they do they say please hold for hours untill you hang up. This happened twice. The first time I got stuck in Denver and couldn’t get home. This time I rented a car and a half hour before they let me know they’re was no car and now to reserve one it’s triple the price and makes it not affordable anymore and I have no time left to fix it. Thanks for killing my vacation
Booked a flight through Orbitz on American Airlines
by seabronc4 on 2021/10/06 00:22
I still can’t check in! Flight is 10 hours from now. AA doesn’t even have a record of my reservation. Shouldn’t be this hard!?!
App stalls out frequently
by Bjhartin on 2021/10/05 01:07
App stalls out when trying to book or verify password. When wrong password entered app knows immediately, so connectivity is fine.
Horrible
by aztcochman on 2021/10/05 00:45
I've been an Orbitz customer for over 9 years and never had any qualms until now! Seems not only customer service has been transition to off-shore 3rd parties who seem to be quite rude and not so competent, but the software is now something g called Amadeus. I have three e credits and they aren't following through with honoring the credit. Very disappointed.
Hotel Pupetto was Magnificent!
by Go to Positano! on 2021/10/04 05:59
We loved everything about this fantastic hotel! ( Except the many sets of steps to get here, but the porters helped a lot!) Our lovely, spacious white room with high ceilings overlooked the beautiful beach where we swam in the warm ocean. The romantic restaurant had friendly waiters who spoke Italian and also understood some English. Wonderful, authentic Italian food! We would like to come back here from the U.S. for a week! Next time we will take the ferry from Naples, then we can avoid a lot of steps.😎🥰
Don’t use!!!!
by doof kiwi on 2021/10/02 23:58
Terrible service! And they lie about refunds! I couldn’t use my flight because of covid then orbitz would not give refund!
Lame
by Annoyed in Vegas on 2021/10/01 14:26
Nowhere on app or website where I can send travel details to anyone via text or email. That’s pretty bad! Your parent company Expedia has that capability. If you have it I sure as heck can’t find it.
Change reservation
by 196687 on 2021/10/01 04:54
They are good sale !! But not answer when you have a problem reservation or any change ! Even when you pay $200 for any future problems with the reservation !!! 🤮🤮🤮🤮🤮
Horrible customer service
by puffasuperdragon on 2021/09/30 01:56
The app and the website say sorry something went wrong. Unacceptable.. I will never use this app again
Great value
by Hec 1954 on 2021/09/28 23:00
Really like doing business with Orbitz.
Really Good service
by MarylinOsorio on 2021/09/28 18:59
The service it’s good, I had to cancel my flight and hotel and they helped me with everything. 😍
Orbitz earn reward
by B Dube on 2021/09/27 18:33
Due to COVID I couldn’t use my $68 Orbitz earn reward and now gone. Please expired amount extend six months so I can use my expired $68. Thanks
Not a Happy Customer!
by Preiceous B on 2021/09/26 13:07
I have paid less for so much more! Paying 185.00 plus 15.00 (fee) per night should at least insure pest/ insect free! If I could leave a Video of the insects I would! Im contemplating sending it to Best Western Plus Corporate office! I am not happy! The pictures on this website is very duplicitous! They leads you to believe that the hotel is on the beach (Beach front). That is not true! There is a best Western Plus that is Beach front however, 1804 is not that hotel! Also, The pool area was very small and over crowded. I gave them 15.00 for something I couldn’t enjoy! I will never use this website again. In fact I have deleted it from my phone!
orbitz over charging
by vinnysar on 2021/09/25 15:24
had a supposed reservation at a hotel thru orbitz the hotel did not have a reservation set i had to pay a second charge orbitz has not refunded my first payment will never use orbitz again Horrible experience
Great place
by pari mah on 2021/09/23 12:15
Beautiful clean great great location
Orbitt
by omg - realky hopeful on 2021/09/23 02:51
Worthless! Sends me a msg =‘check these flights out! I click on the links= Sorry no flights match your request!!
Great service
by rcpdmd on 2021/09/21 23:22
Love this app
Terrible customer support!
by Cici11 on 2021/09/21 18:30
Orbitz support is driven by itinerary number. If you don’t have it, or if itinerary issues have nothing to do with your issue, you’re screwed. There is no option for website support, if you experience issues logging on, or with your account. While I appreciate how busy support agents may be, there is no excuse for no response for 5-10 minutes without a simple “ hi, working on your request.” Awful experience!
Broken
by Guy from Oregon on 2021/09/18 17:18
They have double charged me for a trip. Now I can’t get a hold of anybody. Chat is broken. Answering auto bots are dropping my calls. I need a new Travel app.
Points stolen
by Jonathan Ponsard on 2021/09/18 00:09
I had points that where used for an hotel in Morocco that did not exist or was not open at the time of my trip, Orbitz not only could not protect my money letting me have them back, but even Orbitz points that an internal form of currency disappeared. The number of calls we made to Orbitz and the emails sent are countless, Orbitz is not in the position to act as a mediator anymore. I am an Orbitz customer for 15 years and things start deteriorating in their reach to protect the end consumer. Sincerely Jonathan Ponsard
Vuelos
by victor pay on 2021/09/17 18:54
Precios muy buenos
Tracks your use of other apps, why?!
by DonAB on 2021/09/17 05:34
Why are diagnostics on my use of other apps relevant & being done? What specific data is being collected & why?!
Horrible customer service
by Angiejo323 on 2021/09/16 13:30
My rental car experience at Thrifty was for starters not good at all. One of the tires ended up with a slow leak. They told me that since they aren’t affiliated with the multiple locations within 10-20 miles of where I was staying, I had to drive 75 miles to exchange it. My other option was to go to Pep boys to see if they would repair the tire. Or I could just fill it every day while paying for air at service stations. This really put a damper on my trip, I was not able to do half of the things I wanted to do and I certainly wasn’t going to spend a day driving back-and-forth to Philadelphia to exchange this car! I feel that they could have done better and also given a partial refund for my inconvenience
Orbitz experience 👍
by nadine turquoise on 2021/09/14 14:17
I’m so glad I found out about this site Orbitz . Where I rented my car, it was a great experience . The site is so easy to use . Then I bought my ticket and I will always my tickets here
Freeway noise
by My melody1 on 2021/09/14 14:10
Freeway noise was present
No way to contact a human
by Crimsonkitten92 on 2021/09/12 20:00
I have been having issues for the past week and it seems I’m not the only one, I highly recommend not to use orbit and use other means to book. I had a hotel that was very gross and I wanted to cancel it, and due to security breach they promised me $50 coupon. I’ve had three reps promise this with proof and all of them say I will have a credit within 24 hours. I finally made a comment on Facebook and still no one is coming to resolve the issue. They keep on going with a coupon can only be used once which is normal, before I canceled my hotel I asked for it back due to the situation. Again I was promised I would get my credit back due to the circumstances since they are different than the norm. You cannot contact them unless you have an itinerary number, because I’ve tried to contact them without it and it keeps on going in a loop and I hang up on the phone number. The virtual chat does not work they keep you on hold for over a day waiting for a virtual assistant to show up or it doesn’t even show up and then it deletes your request. I highly recommend to not use this site their customer service is deplorable, the last time I got called back from an agent saying he was going to do something and he wasted another 10 minutes of my time only for nothing to happen. Please don’t get tracked go somewhere else like hotels.com or book through Google. I was tricked, don’t be the same.
Historic hotel in the center of town
by cfukaga on 2021/09/12 15:17
We stayed two nights in a clean, well furnished bedroom and bathroom It’s located in a central location of Seattle within walking distance from many attractions The hotel staff were both helpful and pleasant
Jim Guadalupe
by Wikiki Stay on 2021/09/10 16:59
The staff was very friendly Raymond & Jacob the bell hops were extremely friendly,nice and helpful. It should have been noted on their website that the pool was closed due to renovations, we did not know the pool was closed until we checked in.
Customer service
by 92833884,' on 2021/09/09 17:06
The worst customer service. 4 phone calls and still no refund. A true nightmare trying to switch dates of reservation. I just can’t figure out what is the problem. Hours wasted. Done with this junk company. I have been using from the beginning but ever since they were bought out they are the worsts. Same the hassle and call airlines and hotels direct.
Customer Service
by DD shopper girl on 2021/09/06 13:26
Terrible customer service!! They will leave you on virtual for hours and still say they can’t do anything for you!! Doesn’t do anything to talk to a virtual agent. DONE with Orbitz!
Worst experience ever.
by received no answer on 2021/09/04 15:48
Booked a room for the night after driving 12 hours. My question is why would the app jump me seven days forward and complete my reservation. Granted I confirmed, my mistake. But then to get in touch with somebody to correct this mistake is absolutely impossible. I will never use these guys again.
Website and app perpetually in bot check
by Orbitzucks on 2021/09/03 23:25
Poorly designed bot check keeps asking you to verify you are human. Took 30 mins and still didn’t get to the user interface for my account.
Bed bugs
by Attacked by Bed Bugs on 2021/09/03 16:52
Nice staff but stayed in two different rooms in two consecutive nights. I now have a case of bed bug bites. Not fun.
Great Traveling Helper
by Dpecosta on 2021/09/03 06:30
The place where all your traveling needs would be found at a very moderate prices. Very dependable and reliable. Will not regret in using it. Thanks
Horrible.
by cdavi6 on 2021/09/02 15:32
Every single flight credit I have with u is impossible to use and impossible To get thru to a human body for help and ur chat line always kicks me off. I just got to airport w my daughter and flight we booked w credits from U was CANCELLED!
Orbitz is the worst!
by 16182628 on 2021/09/02 02:03
They are the worst ever agents I could ever talked! They are sooo unprofessional and rude! I will never buy anything with Orbiz.
Love
by Tuff25 on 2021/08/31 03:10
The best
Mi favorita
by yuninunez on 2021/08/28 04:44
Me encanta
Knoxville
by AggiesR#1 on 2021/08/26 16:04
Easy to use
Suggestion
by JBD_ESQ_ART on 2021/08/25 18:35
Would be useful if an option was available to share an itinerary to other users to allow a member of the trip to see the details even if they didn’t book or share to contacts so they can book the same details if they want to.
DO NOT BOOK WITH THIS COMPANY
by biafunchal231 on 2021/08/25 05:18
DONT BOOK WITH THIS COMPANY, they are going to make your life a nightmare. Our flight got canceled by the airline and the airline have authorized the refund but Orbitz REFUSES DO GIVE OUR MINEY BACK. We will have to sue this company
Awesome
by rengency on 2021/08/24 19:32
Awesome
Terrible customer service!!!
by Dadofdiabetickid on 2021/08/22 19:16
It is very difficult to get a live person for things like modifying airline tickets. Nearly impossible if you are doing it from a smartphone only because to get anywhere you have to enter the orbits reservation number which is very long and impossible to remember and get right in one go. The automated phone system will time you out if you have to switch to another app to read more digits and switch back to the phone to enter them. The chat based service is garbage with an AI that can't do much and "live" agents that never show up. I'm giving up on Orbitz! Customer service matters!!!
Failures Never Cease
by SandemannDrawer on 2021/08/22 17:47
I have used Orbitz for years as my go to booking site. I was impressed with pricing and accuracy. However, over the past year I have experienced some the worst nightmares with the services provided by said entity. I have been sold rooms at a hotels that have no availability and still charged the rate given, and with the non refundable policies in place you are forced to buy protection through their associations with some unknown carrier only to find out that there is no actual coverage for these issues. This is a horrible business practice. Just call the hotel directly, better rates, better customer service, and a proper business ethic.
Beat Expedia/Travelocity and Priceline
by Mr.Danno on 2021/08/22 08:15
Had the cheapest tickets of any fare across all major discount airline tickets apps
Love
by magicmikeyboy on 2021/08/21 12:24
Love love
Thumbs down
by grjdisffjeowowyyfkdbda on 2021/08/19 06:22
Their new commercial makes me not ever want to use this app🤣🤮🤢
Poor service
by Chona A on 2021/08/18 17:28
I cancel the flight of my Husband due to work load but until now they didn’t even bother to give credit for that flight . What they told me to call the insurance . That was thousand dollar more . What kind of business you have ?
Doesn’t show flights
by Laureloo13 on 2021/08/18 16:30
Doesn’t show my upcoming flights on the app but will show it online, kinda defeats the purpose of an app.
Horrible customer service
by Whodareswin on 2021/08/17 17:34
They will not give you the refund back. They keep saying that hotel has to approve. They left so many messages to hotel, I personally left messages to hotel, but hotel won’t return calls. Orbitz doesn’t even have the power to refund the money back to you without hotels approval who wouldn’t even return calls.. so why would you book with orbitz?? Why wouldn’t you rather just book with the hotel directly... I have been calling them everyday for 20 days now... same answer each day that they are waiting on the hotel.. I am so frustrated with orbitz!!
They are useless
by kininflorida on 2021/08/14 21:52
Cannot speak to a person if your life depends on it, even virtual support over the phone is useless. They don’t have my credits,They kept telling me my itinerary number was wrong so they kept hanging up on me. Once I got customer support to confirm my itinerary number, no easy task in and of itself, it turns out it was exactly the correct itinerary number. Yet the computer could not confirm this. Useless and a waste of money.
Would recommend Orbit to anyone
by sivagaya on 2021/08/14 10:20
I only book with orbit great customer service easy cancellation if you have problems with your itenary and we can rebook again with no hassles I am orbit customer for 5 years
Horrible Virtual Agent
by yamehraye on 2021/08/13 20:05
What happened to customer service and talking to real people. If a business opts to get ref of people, they need to at least make sure the technology is good. Horrible service!!
Denying refund from COVID 19 flight
by drifting Aussie on 2021/08/13 16:39
Orbitz have contacted regarding credits flight returning from Australia that were cancelled due to COVID 19. They claim we have to go to the Airline for tix we booked through Orbitz?. No Manager has called back. I have had 2 customer service agents hang up on me. Time for legal action?
Very good
by happy tonny on 2021/08/12 23:54
Very good
Súper
by melymm0321 on 2021/08/12 18:45
Súper
Fácil
by Rony S P on 2021/08/10 16:44
De usar
Good deals
by yanelli13 on 2021/08/10 04:18
No good customer service
Very bad service
by bghulkhgdtud on 2021/08/10 01:33
I am really unhappy that I purchased a ticket from you , orbitz is really terrible, don’t ever try to buy anything from them
Easy to use
by AJoyLife on 2021/08/09 20:20
A good model for many other appa
Mr. Travel
by NY cook on 2021/08/09 03:18
Best site to get the broadest idea of selection and price!
Useless
by xopdh on 2021/08/07 21:18
Useless website.
Bad experience
by Fun size123456789 on 2021/08/07 04:54
Booked a hotel with orbitz and was charged. Drove 16 hours to discover the hotel had no available rooms and orbitz had overbooked them.
Love Orbitz app and team!
by Peariek on 2021/08/06 16:50
I don’t think I can travel anymore without our Orbits. Not only was the ticket pricing less than the airline it’s so much easier dealing with Orbitz than the actual airlines. Mark helped us cancel and re-book flights. Top notch Orbitz! Great work 😃
Love the app
by foodie2go on 2021/08/03 06:06
Very user friendly!
Oversold room not available
by JoeTell on 2021/07/31 02:05
Hampton Inn staff in Southfield MI helped us get a room at Holiday Inn Express
Dishonest customer service
by jaykaytre3 on 2021/07/30 22:09
I have been a loyal orbitz customer for years and the first time I need some help from them I get lied too and hung up on anytime I ask for a manager. And asking for a manager only came after over a year of dealing with regular agents for the simple topic of asking for a refund when orbitz claimed they would provide me with one. The only excuse was that the refund would take 13weeks or something. Well fast forward 70 weeks and still no refund and now saying TOO MUCH times has passed, I now have to deal with the airline (TAP Portugal) directly who is even worse with customer service. Very disappointed with orbitz tactics of “accidentally” dropping my phone call every time works needs to be done. They definitely lost a customer here!
No Reservation
by Rocco&Juaco on 2021/07/30 21:12
We got to the Hotel after a long day on the road. The hotel did not have our reservation they were fully booked and we had to find other place to spend the night and pay way more money for it!
Horrible
by Kidd65 on 2021/07/29 16:37
Horrible can’t speak to any reoresentatives always make you wait
Linens not changed
by Rhinda lynn on 2021/07/26 16:38
Our bed linens were not changed. The fitted sheets were turned inside outIt’s probably more that we were the second people to use that bad. Also there was sand all in the bed. And we did call housekeeping to come change them
Nice place but pricey 😏
by montudc on 2021/07/25 20:19
A really beautiful upscale hostel in a great location on Miami Beach the only drawback is it’s a bit pricey
Horrible customer service
by EdwinDelg on 2021/07/22 17:31
Booked round trip flight through Orbitz. More people decided to join the trip and I checked my flights to reserve more. Found out one of my flights got canceled and no one notified me or gave me a refund. Called Orbitz customer service and was told they can’t do anything and to call the airline myself. I called the airline and no help. I called Orbitz and same thing happened. I requested a supervisor and they said they would return my call in an hour. No call back ever from anyone. I tweeted about it and their customer service team reached out and basically also did not help. I had to bug the airline into giving me my refund. A lot of wasted time, I booked through Orbitz not the airline why do I have to do your job? Do not recommend using them, just go directly to the airline since you’ll end up doing all the work anyways.
Not too family friendly
by SeanAlMaximo on 2021/07/22 12:18
The hotel was located in a decent location and breakfast options were decent, but that's about the only good things about this hotel. For starters, my mom is elderly and handicapped and I asked for a room where she wouldn't have to walk as much. Front desk said they didn't have much available and we were given a room that was far and she had to walk a lot. What irked me is that that I noticed there were several available rooms (housekeeping places blue "cleanliness guaranteed" sticker on each room they clean). Secondly, the channels were limited and they did not have a Spanish channel. My mom loves watching novellas and had to miss out the days that we stayed at this hotel. How do you not have a Spanish channel in a Dallas hotel? How weird! I've travelled all over the US and this is a first. My brother also wanted to watch the NBA finals game and that channel was also unavailable. Thirdly, we stopped by front desk and asked that they deliver fresh towels while we were out and about and they did not deliver. Also, the pool is tiny and poorly lit at night time. Heads up, that parking is located in next door parking garage for 13.00 a day. Didn't mind as much since hotel does have a loading/drop off area.
First time downloading and attempting use
by Los Fritchitos on 2021/07/20 22:49
Not intuitive. App can’t find my booking a just made.
DO NOT TAKE CREDIT FOR CANCELED FLIGHTS
by chaparitta28 on 2021/07/20 16:34
IF YOU DO. YOU WILL NEVER BE ABLE TO USE IT. AND WHEN YOU DO THEY PLAY YOU FOR A FOOL AND TRY TO CHARGE YOU OVER 1000 for A TICKET. GO THROUGH ACTUAL AIRLINE. THEY WONT SCREW YOU OVER LIKE THESE CON ARTISTS
Why is Talk to a Person Never an Option???
by MurphyBitesMe2 on 2021/07/18 21:25
I booked a flight several months ago for a from Portland to Chicago, along with a return flight a week later. Yesterday I received an email from Orbitz telling me that my flight had changed to include a 7-hour layover in LA, and that since it was a different flight I would have to check with the airline to see about seat assignments. Frustrating, but the worst part is that when I called the customer service number provided by Orbitz for any questions, all I got was the endless phone tree loop with the ominous warnings about the long wait to talk to someone, and why I should go in line to solve my issues. What’s the point of providing a “customer service” number when it doesn’t actually result in any customer interaction? Remember the days when you had a travel agent whom you could call, one who seemed to care about arranging things for you? This is ridiculous.
NOT Receiving a refund when Orbitz cancels trip
by Orbitz' Previous Custmer on 2021/07/18 18:40
Orbitz should be ashamed and impressed by their ability to run a customer in circles to not give them a refund after Orbitz was the one who cancelled the trip! This is the most disappointing customer service experience I have ever experienced. We had a trip to Italy canceled in 2020 by Orbitz due to COVID, Understandable, but to not get your money is ridiculous. Our money is being held by a greedy enterprise, shameful!
App doesn’t do anything
by Cooper51283 on 2021/07/14 02:14
Brand new iPhone and iOs. App doesn’t load any data, destinations or let me sign in. Deleted immediately
Great trip planner!
by dgmn56 on 2021/07/13 20:21
Helps organize trips
Can’t input destination without allowing access to location.
by Snsethy on 2021/07/13 13:37
Trying to book a hotel, but didn’t show location access and it will not allow my to search for my destination.
Disgusting
by ChicagoCubssuck on 2021/07/10 22:30
They show immoral commercials to people adults and kids.
Total garbage
by zzbottum on 2021/07/08 22:18
Can’t get to my itinerary can’t change anything no good!!!
Hotel reservation
by the real republican on 2021/07/08 06:25
I booked a hotel on this site. When I arrived, the hotel informed me that they had no rooms. I said our room is prepaid, they still turned us away. Since it was booked by a third party, they could not refund my money. All of the hotels in Fort Wayne Indiana were sold out that night so we had to drive 2 hours to go home and then drive back 2 hours the next morning. I filed for a refund thru this site and was told you give no refunds. I had Amex investigate and we’re told the same thing-no refunds. I have been unable to get a live person on the phone to help me. Meanwhile they still have my money
Bawler
by fueledbymetal on 2021/07/07 18:40
Great travel app - always my first stop
Cannot navigate your confusing app while grieving a death
by Kylelikesbooks on 2021/07/07 14:43
Simple feedback: I was forced to create an account to checkin for an emergency flight to see a dying loved one. That alone is taxing, but as it turns out, checking in on a flight or even getting an itinerary is proving impossible thru the app. Please address these issues that prevent adding my flight details to the app, they’re making this important connection more difficult.
Just trying to check my flight!
by CiaoOrbitz on 2021/07/07 11:45
And I have to wade through all the stuff Orbitz is trying to sell me, only to end up at a deadend or loop. I have been a loyal Orbitz customer for many years, and I am about to be done with you.!
Feature requests
by folkfan227 on 2021/07/07 04:54
1) Add select, copy & paste for all text fields! 2) real location site specific booking numbers 3) differentiate the orbitz numbers as they aren’t useful dealing with specific locations 4) Create a more minimal in app experience with a clear separation between orbitz support and hotel support 5) cleaner and clearer trips page and itinerary breakdown 6) again select, COPY & PASTE
I cut my hand on the chair next to the desk in the room
by te wal on 2021/07/06 15:34
I request that they send a maintenance person to the room but they never did. I have pictures of the damaged chair and my cut hand.
Orbitz app is great!
by YOUNG D-BOMB on 2021/07/05 22:06
Super intuitive. Really easy to book flights. I love this app.
Car rental disaster
by BKLN11225 on 2021/07/05 19:19
Rented a car through orbitz. The rate given was $170 and ended up with a $425 bill. Not pleased. This is false advertising!
Reviw
by Pochlo on 2021/07/03 19:06
Excellent!
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Another goodbye to Orbitz after being with them for over 5 years!
by Jayserracer4 on 2020/09/13 16:48
I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
Agent booked flight correct and hotel dates wrong!!!
by Marksview on 2021/03/03 17:54
This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Liars
by سلمان وڑائچ on 2021/06/30 22:17
They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Why is Talk to a Person Never an Option???
by MurphyBitesMe2 on 2021/07/18 21:25
I booked a flight several months ago for a from Portland to Chicago, along with a return flight a week later. Yesterday I received an email from Orbitz telling me that my flight had changed to include a 7-hour layover in LA, and that since it was a different flight I would have to check with the airline to see about seat assignments. Frustrating, but the worst part is that when I called the customer service number provided by Orbitz for any questions, all I got was the endless phone tree loop with the ominous warnings about the long wait to talk to someone, and why I should go in line to solve my issues. What’s the point of providing a “customer service” number when it doesn’t actually result in any customer interaction? Remember the days when you had a travel agent whom you could call, one who seemed to care about arranging things for you? This is ridiculous.
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Horrible customer service
by EdwinDelg on 2021/07/22 17:31
Booked round trip flight through Orbitz. More people decided to join the trip and I checked my flights to reserve more. Found out one of my flights got canceled and no one notified me or gave me a refund. Called Orbitz customer service and was told they can’t do anything and to call the airline myself. I called the airline and no help. I called Orbitz and same thing happened. I requested a supervisor and they said they would return my call in an hour. No call back ever from anyone. I tweeted about it and their customer service team reached out and basically also did not help. I had to bug the airline into giving me my refund. A lot of wasted time, I booked through Orbitz not the airline why do I have to do your job? Do not recommend using them, just go directly to the airline since you’ll end up doing all the work anyways.
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
Pandemic Issue
by samchnj on 2021/03/14 03:54
So I had to change destination due to Hawaii Covid restrictions. I did not want to quarantine at a resort for a good percentage of my vacation. I chose to go to Key West. Orbitz and United Airlines gave me credit to fly to Key West however I was not allowed to hold remaining credit that I spent on the more expensive flight to Hawaii. Normally, I would hold on to credit for a more expensive flight but with credit expiring in year during a pandemic, I did not want to chance not using at all. My flight to Florida ended up costing at least 3 times what I should have paid. Also, I would like to say that the service was less than professional. I spent a great deal of time on phone and felt that service reps were not helpful or understanding. For these reasons, I will choose another way to plan vacations
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Dishonest customer service
by jaykaytre3 on 2021/07/30 22:09
I have been a loyal orbitz customer for years and the first time I need some help from them I get lied too and hung up on anytime I ask for a manager. And asking for a manager only came after over a year of dealing with regular agents for the simple topic of asking for a refund when orbitz claimed they would provide me with one. The only excuse was that the refund would take 13weeks or something. Well fast forward 70 weeks and still no refund and now saying TOO MUCH times has passed, I now have to deal with the airline (TAP Portugal) directly who is even worse with customer service. Very disappointed with orbitz tactics of “accidentally” dropping my phone call every time works needs to be done. They definitely lost a customer here!
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App name
Orbitz Hotels & Flights
Description
Use code SAVEAPP10 for 10% off on select hotels in the app. Free cancellation on most hotels. Because flexibility matters. Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app. EARN MORE -App bookers earn 4% on hotels and 2% on air! -Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! HOTELS - Last minute hotel bookings welcome and free cancellation available! - Pay when you book or when you arrive at the hotel. - Find hotels around you on an easy-to-use map view. - Review descriptions, photos and amenities from verified hotel guests. - Securely store your payment details for easier and safe bookings. FLIGHTS - Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets. - Search and book round trip or one-way flights. - Enter a departure date and destination, and your trip-ready. Book now! CARS - Search thousands of cars to find cheap, quality rentals. Save big when you book in-app! - Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze. ACTIVITIES - Attraction tickets without the lines. - Book local tours. - Book Airport shuttles. MY TRIPS - View your record locator, gate information, and upcoming trip details on the go. - Plan your own vacation packages with activities, hotels, cars, and more. Orbitz envisions a world where all are welcomed. No matter who they are, who they love, or where they’re going. For 20 years we’ve led the way in advocating for LGBTQIA equality and inclusion in travel. Visit our LGBTQIA travel hub (Orbitz.com/pride) to search and book LGBTQ-welcoming hotels, view our LGBTQIA events calendar, get travel inspiration, and more! SAVEAPP10 coupon code Terms & Conditions Subject to the restrictions set out in these terms and conditions, the 10% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by January 16, 2021, for 1 or more nights for travel by June 30, 2021. Qualifying bookings instantly receive 10% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability. The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
No help at all
by jjjjjjjj1111111111 on 2021/10/19 20:24
They do nothing to fix their mistakes.
Phantom booking of a day tour in Bari Italy!
by N6CK on 2021/10/19 06:29
We booked a full-day tour to Alberobelli Locorotondo and Polignaro a Mare for the 19th of October, ‘21. We received a supplier reference number and Orbitz itinerary number. We arrived in time at the pickup location in Bari. Called the vendor, and was informed they ceased tour operations over a year ago due to Covid. We never received a cancellation notice from either Orbitz or the tour operator!! Very disappointing outcome.
Great service
by peygabbt on 2021/10/16 23:44
Always get the best deals
Estoy contento
by hcgjhh It's good and that's it on 2021/10/16 04:17
🤙
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Nashville?
by jfs1228 on 2021/10/10 22:31
I’m trying to find flights to Nassau (NAS) but keep getting flights to Nashville. Frustrating.
Worst customer service!
by Shad_1 on 2021/10/09 13:47
Good luck if you flight get cancelled. I have been unsuccessfully trying to get the new flights for the pay two weeks. Its is impossible to talk to a person and the automated system cannot the find the itinerary. Doing business with Orbitz is a waste of time and money. After using Orbitz for over 10 years it’s time to say goodbye!
Very pleased
by Luisalvarez_us on 2021/10/08 23:31
After booking a few flights in the last year, I found Orbitz to have the best prices, their customer service was very pleasant also, I had a cancellation from the airline and Orbitz made it very easy for me to cancel and re book. Love this guys.👍👍👍😀
Orbitz fail
by Austin124747372726372 on 2021/10/07 14:10
Destroyed my vacation and they won’t even pick up the phone and when they do they say please hold for hours untill you hang up. This happened twice. The first time I got stuck in Denver and couldn’t get home. This time I rented a car and a half hour before they let me know they’re was no car and now to reserve one it’s triple the price and makes it not affordable anymore and I have no time left to fix it. Thanks for killing my vacation
Booked a flight through Orbitz on American Airlines
by seabronc4 on 2021/10/06 00:22
I still can’t check in! Flight is 10 hours from now. AA doesn’t even have a record of my reservation. Shouldn’t be this hard!?!
App stalls out frequently
by Bjhartin on 2021/10/05 01:07
App stalls out when trying to book or verify password. When wrong password entered app knows immediately, so connectivity is fine.
Horrible
by aztcochman on 2021/10/05 00:45
I've been an Orbitz customer for over 9 years and never had any qualms until now! Seems not only customer service has been transition to off-shore 3rd parties who seem to be quite rude and not so competent, but the software is now something g called Amadeus. I have three e credits and they aren't following through with honoring the credit. Very disappointed.
Hotel Pupetto was Magnificent!
by Go to Positano! on 2021/10/04 05:59
We loved everything about this fantastic hotel! ( Except the many sets of steps to get here, but the porters helped a lot!) Our lovely, spacious white room with high ceilings overlooked the beautiful beach where we swam in the warm ocean. The romantic restaurant had friendly waiters who spoke Italian and also understood some English. Wonderful, authentic Italian food! We would like to come back here from the U.S. for a week! Next time we will take the ferry from Naples, then we can avoid a lot of steps.😎🥰
Don’t use!!!!
by doof kiwi on 2021/10/02 23:58
Terrible service! And they lie about refunds! I couldn’t use my flight because of covid then orbitz would not give refund!
Lame
by Annoyed in Vegas on 2021/10/01 14:26
Nowhere on app or website where I can send travel details to anyone via text or email. That’s pretty bad! Your parent company Expedia has that capability. If you have it I sure as heck can’t find it.
Change reservation
by 196687 on 2021/10/01 04:54
They are good sale !! But not answer when you have a problem reservation or any change ! Even when you pay $200 for any future problems with the reservation !!! 🤮🤮🤮🤮🤮
Horrible customer service
by puffasuperdragon on 2021/09/30 01:56
The app and the website say sorry something went wrong. Unacceptable.. I will never use this app again
Great value
by Hec 1954 on 2021/09/28 23:00
Really like doing business with Orbitz.
Really Good service
by MarylinOsorio on 2021/09/28 18:59
The service it’s good, I had to cancel my flight and hotel and they helped me with everything. 😍
Orbitz earn reward
by B Dube on 2021/09/27 18:33
Due to COVID I couldn’t use my $68 Orbitz earn reward and now gone. Please expired amount extend six months so I can use my expired $68. Thanks
Not a Happy Customer!
by Preiceous B on 2021/09/26 13:07
I have paid less for so much more! Paying 185.00 plus 15.00 (fee) per night should at least insure pest/ insect free! If I could leave a Video of the insects I would! Im contemplating sending it to Best Western Plus Corporate office! I am not happy! The pictures on this website is very duplicitous! They leads you to believe that the hotel is on the beach (Beach front). That is not true! There is a best Western Plus that is Beach front however, 1804 is not that hotel! Also, The pool area was very small and over crowded. I gave them 15.00 for something I couldn’t enjoy! I will never use this website again. In fact I have deleted it from my phone!
orbitz over charging
by vinnysar on 2021/09/25 15:24
had a supposed reservation at a hotel thru orbitz the hotel did not have a reservation set i had to pay a second charge orbitz has not refunded my first payment will never use orbitz again Horrible experience
Great place
by pari mah on 2021/09/23 12:15
Beautiful clean great great location
Orbitt
by omg - realky hopeful on 2021/09/23 02:51
Worthless! Sends me a msg =‘check these flights out! I click on the links= Sorry no flights match your request!!
Great service
by rcpdmd on 2021/09/21 23:22
Love this app
Terrible customer support!
by Cici11 on 2021/09/21 18:30
Orbitz support is driven by itinerary number. If you don’t have it, or if itinerary issues have nothing to do with your issue, you’re screwed. There is no option for website support, if you experience issues logging on, or with your account. While I appreciate how busy support agents may be, there is no excuse for no response for 5-10 minutes without a simple “ hi, working on your request.” Awful experience!
Broken
by Guy from Oregon on 2021/09/18 17:18
They have double charged me for a trip. Now I can’t get a hold of anybody. Chat is broken. Answering auto bots are dropping my calls. I need a new Travel app.
Points stolen
by Jonathan Ponsard on 2021/09/18 00:09
I had points that where used for an hotel in Morocco that did not exist or was not open at the time of my trip, Orbitz not only could not protect my money letting me have them back, but even Orbitz points that an internal form of currency disappeared. The number of calls we made to Orbitz and the emails sent are countless, Orbitz is not in the position to act as a mediator anymore. I am an Orbitz customer for 15 years and things start deteriorating in their reach to protect the end consumer. Sincerely Jonathan Ponsard
Vuelos
by victor pay on 2021/09/17 18:54
Precios muy buenos
Tracks your use of other apps, why?!
by DonAB on 2021/09/17 05:34
Why are diagnostics on my use of other apps relevant & being done? What specific data is being collected & why?!
Horrible customer service
by Angiejo323 on 2021/09/16 13:30
My rental car experience at Thrifty was for starters not good at all. One of the tires ended up with a slow leak. They told me that since they aren’t affiliated with the multiple locations within 10-20 miles of where I was staying, I had to drive 75 miles to exchange it. My other option was to go to Pep boys to see if they would repair the tire. Or I could just fill it every day while paying for air at service stations. This really put a damper on my trip, I was not able to do half of the things I wanted to do and I certainly wasn’t going to spend a day driving back-and-forth to Philadelphia to exchange this car! I feel that they could have done better and also given a partial refund for my inconvenience
Orbitz experience 👍
by nadine turquoise on 2021/09/14 14:17
I’m so glad I found out about this site Orbitz . Where I rented my car, it was a great experience . The site is so easy to use . Then I bought my ticket and I will always my tickets here
Freeway noise
by My melody1 on 2021/09/14 14:10
Freeway noise was present
No way to contact a human
by Crimsonkitten92 on 2021/09/12 20:00
I have been having issues for the past week and it seems I’m not the only one, I highly recommend not to use orbit and use other means to book. I had a hotel that was very gross and I wanted to cancel it, and due to security breach they promised me $50 coupon. I’ve had three reps promise this with proof and all of them say I will have a credit within 24 hours. I finally made a comment on Facebook and still no one is coming to resolve the issue. They keep on going with a coupon can only be used once which is normal, before I canceled my hotel I asked for it back due to the situation. Again I was promised I would get my credit back due to the circumstances since they are different than the norm. You cannot contact them unless you have an itinerary number, because I’ve tried to contact them without it and it keeps on going in a loop and I hang up on the phone number. The virtual chat does not work they keep you on hold for over a day waiting for a virtual assistant to show up or it doesn’t even show up and then it deletes your request. I highly recommend to not use this site their customer service is deplorable, the last time I got called back from an agent saying he was going to do something and he wasted another 10 minutes of my time only for nothing to happen. Please don’t get tracked go somewhere else like hotels.com or book through Google. I was tricked, don’t be the same.
Historic hotel in the center of town
by cfukaga on 2021/09/12 15:17
We stayed two nights in a clean, well furnished bedroom and bathroom It’s located in a central location of Seattle within walking distance from many attractions The hotel staff were both helpful and pleasant
Jim Guadalupe
by Wikiki Stay on 2021/09/10 16:59
The staff was very friendly Raymond & Jacob the bell hops were extremely friendly,nice and helpful. It should have been noted on their website that the pool was closed due to renovations, we did not know the pool was closed until we checked in.
Customer service
by 92833884,' on 2021/09/09 17:06
The worst customer service. 4 phone calls and still no refund. A true nightmare trying to switch dates of reservation. I just can’t figure out what is the problem. Hours wasted. Done with this junk company. I have been using from the beginning but ever since they were bought out they are the worsts. Same the hassle and call airlines and hotels direct.
Customer Service
by DD shopper girl on 2021/09/06 13:26
Terrible customer service!! They will leave you on virtual for hours and still say they can’t do anything for you!! Doesn’t do anything to talk to a virtual agent. DONE with Orbitz!
Worst experience ever.
by received no answer on 2021/09/04 15:48
Booked a room for the night after driving 12 hours. My question is why would the app jump me seven days forward and complete my reservation. Granted I confirmed, my mistake. But then to get in touch with somebody to correct this mistake is absolutely impossible. I will never use these guys again.
Website and app perpetually in bot check
by Orbitzucks on 2021/09/03 23:25
Poorly designed bot check keeps asking you to verify you are human. Took 30 mins and still didn’t get to the user interface for my account.
Bed bugs
by Attacked by Bed Bugs on 2021/09/03 16:52
Nice staff but stayed in two different rooms in two consecutive nights. I now have a case of bed bug bites. Not fun.
Great Traveling Helper
by Dpecosta on 2021/09/03 06:30
The place where all your traveling needs would be found at a very moderate prices. Very dependable and reliable. Will not regret in using it. Thanks
Horrible.
by cdavi6 on 2021/09/02 15:32
Every single flight credit I have with u is impossible to use and impossible To get thru to a human body for help and ur chat line always kicks me off. I just got to airport w my daughter and flight we booked w credits from U was CANCELLED!
Orbitz is the worst!
by 16182628 on 2021/09/02 02:03
They are the worst ever agents I could ever talked! They are sooo unprofessional and rude! I will never buy anything with Orbiz.
Love
by Tuff25 on 2021/08/31 03:10
The best
Mi favorita
by yuninunez on 2021/08/28 04:44
Me encanta
Knoxville
by AggiesR#1 on 2021/08/26 16:04
Easy to use
Suggestion
by JBD_ESQ_ART on 2021/08/25 18:35
Would be useful if an option was available to share an itinerary to other users to allow a member of the trip to see the details even if they didn’t book or share to contacts so they can book the same details if they want to.
DO NOT BOOK WITH THIS COMPANY
by biafunchal231 on 2021/08/25 05:18
DONT BOOK WITH THIS COMPANY, they are going to make your life a nightmare. Our flight got canceled by the airline and the airline have authorized the refund but Orbitz REFUSES DO GIVE OUR MINEY BACK. We will have to sue this company
Awesome
by rengency on 2021/08/24 19:32
Awesome
Terrible customer service!!!
by Dadofdiabetickid on 2021/08/22 19:16
It is very difficult to get a live person for things like modifying airline tickets. Nearly impossible if you are doing it from a smartphone only because to get anywhere you have to enter the orbits reservation number which is very long and impossible to remember and get right in one go. The automated phone system will time you out if you have to switch to another app to read more digits and switch back to the phone to enter them. The chat based service is garbage with an AI that can't do much and "live" agents that never show up. I'm giving up on Orbitz! Customer service matters!!!
Failures Never Cease
by SandemannDrawer on 2021/08/22 17:47
I have used Orbitz for years as my go to booking site. I was impressed with pricing and accuracy. However, over the past year I have experienced some the worst nightmares with the services provided by said entity. I have been sold rooms at a hotels that have no availability and still charged the rate given, and with the non refundable policies in place you are forced to buy protection through their associations with some unknown carrier only to find out that there is no actual coverage for these issues. This is a horrible business practice. Just call the hotel directly, better rates, better customer service, and a proper business ethic.
Beat Expedia/Travelocity and Priceline
by Mr.Danno on 2021/08/22 08:15
Had the cheapest tickets of any fare across all major discount airline tickets apps
Love
by magicmikeyboy on 2021/08/21 12:24
Love love
Thumbs down
by grjdisffjeowowyyfkdbda on 2021/08/19 06:22
Their new commercial makes me not ever want to use this app🤣🤮🤢
Poor service
by Chona A on 2021/08/18 17:28
I cancel the flight of my Husband due to work load but until now they didn’t even bother to give credit for that flight . What they told me to call the insurance . That was thousand dollar more . What kind of business you have ?
Doesn’t show flights
by Laureloo13 on 2021/08/18 16:30
Doesn’t show my upcoming flights on the app but will show it online, kinda defeats the purpose of an app.
Horrible customer service
by Whodareswin on 2021/08/17 17:34
They will not give you the refund back. They keep saying that hotel has to approve. They left so many messages to hotel, I personally left messages to hotel, but hotel won’t return calls. Orbitz doesn’t even have the power to refund the money back to you without hotels approval who wouldn’t even return calls.. so why would you book with orbitz?? Why wouldn’t you rather just book with the hotel directly... I have been calling them everyday for 20 days now... same answer each day that they are waiting on the hotel.. I am so frustrated with orbitz!!
They are useless
by kininflorida on 2021/08/14 21:52
Cannot speak to a person if your life depends on it, even virtual support over the phone is useless. They don’t have my credits,They kept telling me my itinerary number was wrong so they kept hanging up on me. Once I got customer support to confirm my itinerary number, no easy task in and of itself, it turns out it was exactly the correct itinerary number. Yet the computer could not confirm this. Useless and a waste of money.
Would recommend Orbit to anyone
by sivagaya on 2021/08/14 10:20
I only book with orbit great customer service easy cancellation if you have problems with your itenary and we can rebook again with no hassles I am orbit customer for 5 years
Horrible Virtual Agent
by yamehraye on 2021/08/13 20:05
What happened to customer service and talking to real people. If a business opts to get ref of people, they need to at least make sure the technology is good. Horrible service!!
Denying refund from COVID 19 flight
by drifting Aussie on 2021/08/13 16:39
Orbitz have contacted regarding credits flight returning from Australia that were cancelled due to COVID 19. They claim we have to go to the Airline for tix we booked through Orbitz?. No Manager has called back. I have had 2 customer service agents hang up on me. Time for legal action?
Very good
by happy tonny on 2021/08/12 23:54
Very good
Súper
by melymm0321 on 2021/08/12 18:45
Súper
Fácil
by Rony S P on 2021/08/10 16:44
De usar
Good deals
by yanelli13 on 2021/08/10 04:18
No good customer service
Very bad service
by bghulkhgdtud on 2021/08/10 01:33
I am really unhappy that I purchased a ticket from you , orbitz is really terrible, don’t ever try to buy anything from them
Easy to use
by AJoyLife on 2021/08/09 20:20
A good model for many other appa
Mr. Travel
by NY cook on 2021/08/09 03:18
Best site to get the broadest idea of selection and price!
Useless
by xopdh on 2021/08/07 21:18
Useless website.
Bad experience
by Fun size123456789 on 2021/08/07 04:54
Booked a hotel with orbitz and was charged. Drove 16 hours to discover the hotel had no available rooms and orbitz had overbooked them.
Love Orbitz app and team!
by Peariek on 2021/08/06 16:50
I don’t think I can travel anymore without our Orbits. Not only was the ticket pricing less than the airline it’s so much easier dealing with Orbitz than the actual airlines. Mark helped us cancel and re-book flights. Top notch Orbitz! Great work 😃
Love the app
by foodie2go on 2021/08/03 06:06
Very user friendly!
Oversold room not available
by JoeTell on 2021/07/31 02:05
Hampton Inn staff in Southfield MI helped us get a room at Holiday Inn Express
Dishonest customer service
by jaykaytre3 on 2021/07/30 22:09
I have been a loyal orbitz customer for years and the first time I need some help from them I get lied too and hung up on anytime I ask for a manager. And asking for a manager only came after over a year of dealing with regular agents for the simple topic of asking for a refund when orbitz claimed they would provide me with one. The only excuse was that the refund would take 13weeks or something. Well fast forward 70 weeks and still no refund and now saying TOO MUCH times has passed, I now have to deal with the airline (TAP Portugal) directly who is even worse with customer service. Very disappointed with orbitz tactics of “accidentally” dropping my phone call every time works needs to be done. They definitely lost a customer here!
No Reservation
by Rocco&Juaco on 2021/07/30 21:12
We got to the Hotel after a long day on the road. The hotel did not have our reservation they were fully booked and we had to find other place to spend the night and pay way more money for it!
Horrible
by Kidd65 on 2021/07/29 16:37
Horrible can’t speak to any reoresentatives always make you wait
Linens not changed
by Rhinda lynn on 2021/07/26 16:38
Our bed linens were not changed. The fitted sheets were turned inside outIt’s probably more that we were the second people to use that bad. Also there was sand all in the bed. And we did call housekeeping to come change them
Nice place but pricey 😏
by montudc on 2021/07/25 20:19
A really beautiful upscale hostel in a great location on Miami Beach the only drawback is it’s a bit pricey
Horrible customer service
by EdwinDelg on 2021/07/22 17:31
Booked round trip flight through Orbitz. More people decided to join the trip and I checked my flights to reserve more. Found out one of my flights got canceled and no one notified me or gave me a refund. Called Orbitz customer service and was told they can’t do anything and to call the airline myself. I called the airline and no help. I called Orbitz and same thing happened. I requested a supervisor and they said they would return my call in an hour. No call back ever from anyone. I tweeted about it and their customer service team reached out and basically also did not help. I had to bug the airline into giving me my refund. A lot of wasted time, I booked through Orbitz not the airline why do I have to do your job? Do not recommend using them, just go directly to the airline since you’ll end up doing all the work anyways.
Not too family friendly
by SeanAlMaximo on 2021/07/22 12:18
The hotel was located in a decent location and breakfast options were decent, but that's about the only good things about this hotel. For starters, my mom is elderly and handicapped and I asked for a room where she wouldn't have to walk as much. Front desk said they didn't have much available and we were given a room that was far and she had to walk a lot. What irked me is that that I noticed there were several available rooms (housekeeping places blue "cleanliness guaranteed" sticker on each room they clean). Secondly, the channels were limited and they did not have a Spanish channel. My mom loves watching novellas and had to miss out the days that we stayed at this hotel. How do you not have a Spanish channel in a Dallas hotel? How weird! I've travelled all over the US and this is a first. My brother also wanted to watch the NBA finals game and that channel was also unavailable. Thirdly, we stopped by front desk and asked that they deliver fresh towels while we were out and about and they did not deliver. Also, the pool is tiny and poorly lit at night time. Heads up, that parking is located in next door parking garage for 13.00 a day. Didn't mind as much since hotel does have a loading/drop off area.
First time downloading and attempting use
by Los Fritchitos on 2021/07/20 22:49
Not intuitive. App can’t find my booking a just made.
DO NOT TAKE CREDIT FOR CANCELED FLIGHTS
by chaparitta28 on 2021/07/20 16:34
IF YOU DO. YOU WILL NEVER BE ABLE TO USE IT. AND WHEN YOU DO THEY PLAY YOU FOR A FOOL AND TRY TO CHARGE YOU OVER 1000 for A TICKET. GO THROUGH ACTUAL AIRLINE. THEY WONT SCREW YOU OVER LIKE THESE CON ARTISTS
Why is Talk to a Person Never an Option???
by MurphyBitesMe2 on 2021/07/18 21:25
I booked a flight several months ago for a from Portland to Chicago, along with a return flight a week later. Yesterday I received an email from Orbitz telling me that my flight had changed to include a 7-hour layover in LA, and that since it was a different flight I would have to check with the airline to see about seat assignments. Frustrating, but the worst part is that when I called the customer service number provided by Orbitz for any questions, all I got was the endless phone tree loop with the ominous warnings about the long wait to talk to someone, and why I should go in line to solve my issues. What’s the point of providing a “customer service” number when it doesn’t actually result in any customer interaction? Remember the days when you had a travel agent whom you could call, one who seemed to care about arranging things for you? This is ridiculous.
NOT Receiving a refund when Orbitz cancels trip
by Orbitz' Previous Custmer on 2021/07/18 18:40
Orbitz should be ashamed and impressed by their ability to run a customer in circles to not give them a refund after Orbitz was the one who cancelled the trip! This is the most disappointing customer service experience I have ever experienced. We had a trip to Italy canceled in 2020 by Orbitz due to COVID, Understandable, but to not get your money is ridiculous. Our money is being held by a greedy enterprise, shameful!
App doesn’t do anything
by Cooper51283 on 2021/07/14 02:14
Brand new iPhone and iOs. App doesn’t load any data, destinations or let me sign in. Deleted immediately
Great trip planner!
by dgmn56 on 2021/07/13 20:21
Helps organize trips
Can’t input destination without allowing access to location.
by Snsethy on 2021/07/13 13:37
Trying to book a hotel, but didn’t show location access and it will not allow my to search for my destination.
Disgusting
by ChicagoCubssuck on 2021/07/10 22:30
They show immoral commercials to people adults and kids.
Total garbage
by zzbottum on 2021/07/08 22:18
Can’t get to my itinerary can’t change anything no good!!!
Hotel reservation
by the real republican on 2021/07/08 06:25
I booked a hotel on this site. When I arrived, the hotel informed me that they had no rooms. I said our room is prepaid, they still turned us away. Since it was booked by a third party, they could not refund my money. All of the hotels in Fort Wayne Indiana were sold out that night so we had to drive 2 hours to go home and then drive back 2 hours the next morning. I filed for a refund thru this site and was told you give no refunds. I had Amex investigate and we’re told the same thing-no refunds. I have been unable to get a live person on the phone to help me. Meanwhile they still have my money
Bawler
by fueledbymetal on 2021/07/07 18:40
Great travel app - always my first stop
Cannot navigate your confusing app while grieving a death
by Kylelikesbooks on 2021/07/07 14:43
Simple feedback: I was forced to create an account to checkin for an emergency flight to see a dying loved one. That alone is taxing, but as it turns out, checking in on a flight or even getting an itinerary is proving impossible thru the app. Please address these issues that prevent adding my flight details to the app, they’re making this important connection more difficult.
Just trying to check my flight!
by CiaoOrbitz on 2021/07/07 11:45
And I have to wade through all the stuff Orbitz is trying to sell me, only to end up at a deadend or loop. I have been a loyal Orbitz customer for many years, and I am about to be done with you.!
Feature requests
by folkfan227 on 2021/07/07 04:54
1) Add select, copy & paste for all text fields! 2) real location site specific booking numbers 3) differentiate the orbitz numbers as they aren’t useful dealing with specific locations 4) Create a more minimal in app experience with a clear separation between orbitz support and hotel support 5) cleaner and clearer trips page and itinerary breakdown 6) again select, COPY & PASTE
I cut my hand on the chair next to the desk in the room
by te wal on 2021/07/06 15:34
I request that they send a maintenance person to the room but they never did. I have pictures of the damaged chair and my cut hand.
Orbitz app is great!
by YOUNG D-BOMB on 2021/07/05 22:06
Super intuitive. Really easy to book flights. I love this app.
Car rental disaster
by BKLN11225 on 2021/07/05 19:19
Rented a car through orbitz. The rate given was $170 and ended up with a $425 bill. Not pleased. This is false advertising!
Reviw
by Pochlo on 2021/07/03 19:06
Excellent!
Orbitz - Horrible Customer Experience When Attempting Changes or Cancellations
by MetaLakeJack on 2018/08/02 17:53
Good luck anytime you want to cancel a reservation on Orbitz. I am currently in the middle of a two hour fiasco, handed off to four Orbitz agents now on hold waiting for a fifth - “supervisor” who can “sign off” on the simple act of cancelling the last few days of a hotel reservation in NYC due to a change of plans. NEVER book a hotel through Orbitz if you have any potential for needing to change or alter the reservation. They are good at taking the money for a reservation, they work very, very hard not to refund anything if you need to make a change. I have been a customer for 15 years booking travel at least 10-15 times a year for our large family. Today I say goodbye to Orbitz - for good. The lifetime value of this customer ends today because Orbitz would rather keep a couple hundred bucks than honor my need to make a change.
Another goodbye to Orbitz after being with them for over 5 years!
by Jayserracer4 on 2020/09/13 16:48
I have spent 2 days of stress and time I didn’t have trying to get a trip I booked as a guest instead of through my account, added to my account. No big deal right? Wrong!!!! In my case “can’t be done”. So when I go to my account I have no trip booked in spite of the money I have paid and the itinerary I have. So what’s the point of even having the app? The virtual assistant was worthless as was the chat(I couldn’t type the problem fast enough for him. He decided I wasn’t there and hung up on me). Calling support was a fiasco. The first time I used the call back option as the wait would be an hour and a half. When the robot called back and put me in the queue, I waited another 5 minutes for the agent to come on line and she couldn’t hear me! Nothing wrong on my end. Another call came through minutes later no problem. The next day I called again earlier in the day, did not do call back but waited on hold the 30 minutes it would take for an agent. After she gave me a reason it couldn’t be done that didn’t make sense, she put me on hold to consult a supervisor. She came back on line briefly and started talking to me then I was abruptly put on hold. I could tell she kept trying to get back to me and even tried calling me back but their connections never worked. They have to get a better phone system!!! People can’t wait forever to talk to someone and then have things like that happen!
Agent booked flight correct and hotel dates wrong!!!
by Marksview on 2021/03/03 17:54
This is the first time I’ve had an issue with Orbitz and use them all the time this time I called spoke with an agent who booked the correct flight dates in my hotel incorrect out of the country. Thank goodness I realize before I left to go on vacation. I can only imagine going out the country and them telling me they have no room booked for me. I called to get the issue corrected I was on the phone for an one hour and a half and told a supervisor will call me back which was unacceptable because there should’ve been someone I could speak to right away then I was told they will call me back in 10 to 20 minutes I never got a callback until two hours later. I called back spoke to a supervisor for One hour and a half who had me on hold for 30 minutes never came back to the line never showed any empathy about my concern. When she came back to the line 30 minutes later after telling me she was going to review the call she tells me sorry I have to pay for anything extra. Which again is unacceptable because I didn’t cause this error she hung up on me and never called me back. This was a total of three hours that I spent trying to get my vacation rectified only to have to call back again to speak with another supervisor who then finally accommodated me. This was the worst service that I’ve ever had with Orbitz. It really has me questioning going forward if I will continue to use them.
Horrible Customer Service!!
by Lifehouse SDA on 2021/04/13 18:47
First of all I’m a loyal customer to Orbitz I always use their services when it comes to my travels needs but not until March 17,2021 when I purchased car rental along with the insurance. When I tried to pick up my car at Payless in San Diego they said that they are franchise so they don’t take any car insurance from what orbitz has offer. They even told me to call orbitz to get the refund so I did call right away and they submitted the refund request. After 12 days I called them back to follow up on my refund the customer service from orbitz has no record at all on my case so they put me on hold for so long so they can contact Payless in San Diego they said that they never respond. I told them I paid orbitz why not just refund my money they said that they need to confirm with Payless. So they called again and emailed but no response. She ended up told me that once she receives an email from Payless they will refund right away just wait for an email. So It’s almost a month now I called them again to find out what is the status of my refund guess what same answer from Orbitz customer service no record at all on my 2 conversation and I had to go through the same process that they did before. This company is Horrible with their customer service!!!! they put me on hold again waited for more than 30 minutes still no refund.
Easy to book, impossible to change
by Tourist? on 2021/06/01 18:10
I don’t really understand Orbitz’s concept of customer service. Sooooo easy to book, yet impossible to change absolutely anything. Due to japan still not allowing anyone in their country, I’m having to TRY and make a simple change to a booking of a flight that we planned to use as a connection while staying a couple of days in that city before and after we depart for japan and when we return. Yet even though I purchased flight insurance (keep in mind, I don’t want to cancel just change) it is still like pulling teeth to get someone to talk to me and assist me in a simple change with the exact same air carrier. It will not allow any change in the app and only gives me a contact number to call to speak to a “customer service” agent. The first time I called, even though it said a 3 hour wait, I figured it wouldn’t take that long. 4+ hours later, after I cleaned my house, went to the gym, showered, and made and ate my dinner, I gave up. The second time l opted to get a call back anndddd they never called back. This is the third time, yet again waiting for a call back after I thought first thing in the morning might change the result, but still 3+ hours of nothing. I am coming up ON 12 FULL HOURS OF HOLDING AND WAITING FOR A CALL BACK. Whiskey Tango Foxtrot Orbitz?!?
Worst company ever!
by Angry Hispanic on 2017/11/04 00:41
Short story they booked me for a 5am car rental for a company that was not open until 8am. They refused to give me my money back for the car rental because hey failed to inform me that I would need to put down a 2,000 deposit for said car rental company. Then when I got to the car company not only was I unable to get the car I booked 3 hours past the time Orbitz advertised Orbitz also made me jump through hoops to get a full refund. Thank God for the amazing staff at the car rental company they where totally transparent they let me wait in the lobby for a ride from my sister and when Orbitz claimed they spoke to them on the phone and couldn’t verify my “claim” the rental company told me they never received a call. Thanks to the rental company I got my money back and they hit Orbitz with a hefty fine courtesy of me and multiple customers. Also while I waited in the cold for three hours the lovely Orbitz staff suggested I walk to the rental company being that it was only 7 minutes away from the airport, the rental company was 7MILES away. They also offered to book me another car for full price because they are always looking out for their customers.
Orbitz did not refund the money on a cancelled flight
by fredolm on 2020/07/18 03:14
I have been a faithful Orbitz customer for over 20 years. I booked a flight on Orbitz for a May flight date. The flight was cancelled in the middle of the Coronavirus issues. I paid for insurance in case the flight had to be cancelled. My event was cancelled so I cancelled the flight expecting that my money would be refunded. Instead, Orbitz gave me a credit on my account which I had to use to book another flight through Orbitz. When I rebooked the flight through Orbitz, they told me that I couldn’t buy cancellation insurance on the rebooked flight. Because of the rise in Coronavirus infections, I have to again cancel my flight plans - so now, according to this new policy, I feel like I am screwed out of my money. This wouldn’t have happened if Orbitz would have sent my money back and I would have been able to book a new flight.
Liars
by سلمان وڑائچ on 2021/06/30 22:17
They are big liars I have booked a flight for five people from JFK to Lahore Pakistan for almost $ 3700, but in these days covid’s third wave broke out and I have called the orbitz that now we don’t want to travel so what options we have the lady told that you have two options that you can get credit vouchers and the second one that you get money back but there will be a deduction of $360 and you have to wait up to 12 weeks I said ok the second one is good for me just refund the money after whatever deduction you want made she did it and said that it’s done. I waited for 12 weeks and after that I called them again that I have not received anything can you please check it and now the lady said that you got the credit vouchers and and you have not called at that time to cancel the flight so you can’t have refund you can have vouchers only. She kept on lying that I have not cancelled at that time that’s why I have to accept this. Now I want to tell the people that this app is fraud totally don’t believe on them what ever they say you can pay a bit more but buy the tickets from airline directly and save your money.
Orbitz App Troubleshooting
by Chicky60s on 2019/10/13 18:29
After spending s few days researching the hotels, it became obvious that I needed to book soon. Using a wireless PC, I spent about 3 days in a row trying to book the trip, only to see error messages about technical difficulties. We had a power outage and I was using the phone app. It was working, except not showing where I could select “nonstop” flights. Again, having major problems getting the trip booked. Every time I’d go thru the process to book the trip, an error message would say that one of my flights just got sold out. This was in error!! What was happening was that the flights and 3 trips were charged to my card, when the message said they were sold out. Consequently, I missed out on getting the flight time that I wanted, because the others said they were sold out. Not happy with this at all. If anyone is able to rectify this (and now the hotel is showing as less expensive), please advise ASAP.
Will never use again.
by orbitz cannot help on 2021/06/12 00:37
Every time I called , I was told something different. All I did was change my flight to a later one and I regret it because it became the most complicated issue . I was told I would get my money back after 3 business days and after that did NOT happen , I was told a lesser amount than what was said before would be refunded . I was displeased with that so I was told a manager would call . Waited two business days and no call . When I called the 3rd time, they told me the money (the lesser amount) came back to my account within that day when again , it did not and the original agent said 3 days . Everyone had a new piece of information and was very unhelpful with the way they kept repeating the same thing . The sad part is the person who referred this app was so excited. Meanwhile I was excited to tell you all that orbitz MAY be good for travel in general , I wouldn’t know this is my FIRST TIME EXPERIENCE with them; but if you have any issues , I you may as well just take the loss because they tell you things that do not happen AND they avoid the issue by repeating what you already understand.
Changes are a problem
by GinasGuy on 2018/10/05 17:25
I have used Orbitz for years , I have only encountered a problem 1 time, trying to change a car service booking because of a flight delay. The 12 hour time difference between the US and my destination didn’t help. I lost my booking fee, because my arrival time was not changed as I thought Orbitz had done when after I contacted them. Baron car service said they had not been contacted by Orbitz when I arrived and so I had no car waiting for me to take me to my hotel when I arrived in Manila at 12am. I’ve booked flights through orbitz, never had a problem, booked hotels, no problems, BUT I never had to make any changes to any of those bookings. Orbitz is good in all aspects of booking an event for you. Just keep in mind , as with any travel agency, changes could be a problem.
Terrible Weekend
by Melanin_Unicornn on 2019/06/16 11:08
I live in a location that doesn’t have any bodies of surrounding water. When I got the chance to take a trip to a hotel that would have a river view I was ecstatic. I made sure that through the application I followed instructions to contact the listed business for any requests or questions I had. I reached out to the hotel through the app to ensure I had a room on a high floor with a view. I was guaranteed this, told I was already booked for it. When I arrived, I was told by staff that I didn’t have that floor and in fact even though I had proof of the conversation, they said it never happened. I was given a low room floor with a view of a building. After reaching out to orbitz I was told that I should have contacted them..even though I was using their application the entire time. I literally spent over $500 to stay in a room and stare at a building. This was absolutely the worst vacation I’ve ever had and all orbitz was to do is give me a coupon that I won’t ever use . If I could rate this 0 stars, I would. I want my money back. I saved so hard for this trip.
What happened to flight details?!!
by Pepper Dee on 2018/03/26 17:01
Hey what happened? Used to be able to open flight details by tapping on flight date from My Trips page. Now it just opens a world map and won’t show you anything else. Did this happen with the latest update? FIX IT PLEASE! P.S. All these negative reviews for the APP: don’t blame the app or Orbitz if YOU don’t know the basics of booking travel - refund policies, hours of operation of the rental car place, the LOCATION OF THE HOTEL YOU ARE BOOKING. Orbitz follows industry standards when stating cancellation policies, refund requirements, and airline rules and regulations. You have to be an educated consumer to book your own travel. If you don’t want to get stuck or screwed for something YOU didn’t know, use a travel agent. “Do not try this at home.”
MtnBull
by MtnBull on 2020/06/18 05:54
I went to Norway just before the COVID-19 got real bad early March. Our return flight was scheduled on 3/25 when the US was starting to close inbound travel. This being said there was lots of cancellations. I checked our flights and saw they were cancelled. I tried for 5-6 days to get a hold of orbitz. They just happened to have technical difficulties. I couldn’t get through so I called the airlines to fix this but they couldn’t rebook us because we went through orbitz. I purchased travel insurance and contacted them. These people did all of the work for us and I highly recommend getting this if you leave the country through orbitz because they left us high n dry. I only saved $200 going through orbitz but due to the rescheduling flights we paid more than that with baggage fees. If we booked through the airlines it would have been a lot less stressful and would have been cheaper in the long run. Fact is Orbitz is being deleted from this phone. Never again. It would be rated 0 stars if possible. Trust me they don’t care
Don’t book a trip with Orbitz
by bernsie6 on 2018/01/30 17:56
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t. On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy. The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!! ORBITZ HAS BECOME A SCAM COMPANY
No return baggage
by Latina81 on 2018/09/03 18:48
First i want start by saying that i never had a problem with Orbitz before. However, this last trip i booked two flights to Madrid; had no problem on the way there but on the way back we had no return baggage on the reservation. This made no sense why would i reserve a flight to bring suitcase there but not back. Air Europe claims that happens all the time when not booking through the airline. I’m not sure if that’s true or not but i did looked all over Orbitz and i never got a notice that the free suitcase was to Madrid not back. We ended up having to pay over $150 each for our suitcase. Orbitz should have been cleared on this so we could’ve made accommodations for this and not surprised when we got to the airport. If it wasn’t bc this was my first issue with Orbitz i would’ve rated less.
Where’s my refund? 8 weeks really?
by Beaver365 on 2017/12/13 22:47
The app is easy to use, but if you make any type of mistakes and paid for it you will not get your money back for a very long time if you even get it back. I booked a flight within an hour I realize I made a mistake. After hours spent on the phone talking to customer service from another country they said they will send me the refund but it will take eight weeks. That is ridiculous. Customer service was nice but everyone seemed to have a different version of policy. And hard to understand. I booked nearly my entire three week tour from Orbitz, spent thousands, made one tiny mistake I caught within an hour. I will not use this to book anything in the future. Kayak, other sites, just as good and you can understand them as well as get refunded in a timely manner.
Credit card issues/ trouble booking
by Rey@@@ on 2019/05/21 01:50
I was excited when I found a site that had low prices. When I Tried to book my flight and hotel that was advertised at a good rate, at the end of the transaction it stated “ room not available” and it advised me to select a different room/hotel. I encountered this issue multiple times. My credit card now has these pending transactions for the room that I could not book. To make matters more of a headache The package I tried to lock in was available. I get that the prices fluctuated but over the phone I was going to be charge a higher rate then advertise on the site. Customer service could not accommodate for the inconveniences or honor the price I originally tried to book it for since it was available the whole time. Orbitz wanted to offer a 50 dollar coupon towards a stand alone hotel for a next booking, but after this headache I’m not sure I would want to risk pending charges for transaction that might not go through.
Potential fraud alert
by Miaomiaolovetalk on 2019/03/11 18:02
Be very careful when you book international flight tickets with Orbitz. I booked two Turkish airline tickets from Izmir AFB airport to Istanbul IST airport from Orbitz. the flight ticket for each person is around 250 dollars. Then I tried to book another ticket and happened to check Turkish airline official website. The same day same ticket is around 60 dollars. I then checked with several other tickets within Turkey. It is not a single case. It happened a lot for other flights with very different prices. Not sure if it is a trick from Orbitz or Turkish airline, but be very very careful with the international flights. Also, never use its price match service which is 10 dollars. It is another trick which can never help you. Even though I found this huge price difference, they will not refund me because of price match. They do not match other websites. They claim they only match if they get lower price on their website, and who knows how they decide price.
Book on the go
by wanderlustpa on 2018/01/14 15:10
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel. We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
The WORST customer service
by Military traveler from VA on 2020/04/21 18:40
So I called Orbitz customer care during this crazy pandemic and after pressing nine million buttons to talk to human, I finally spoke to someone in another foreign land. He was just as bad as speaking to a robot because he just kept repeating himself, now, I’ll give him 1% of credit by stating that we are in a pandemic but for me to wait on the phone for over an hour and 26 minutes to speak to his supervisor, to be just hung up on, is completely absurd. I will never, EVER, book another flight through Orbitz, Expedia, or any other company that is not directly linked to the air line specifically. Oh, don’t get the insurance, I’m still waiting on a refund and they keep asking for more and more documents delaying the inevitable. If I could rate Orbitz below a single star, I absolutely would. I hate this capitalism corporation, they hold you and your money hostage. If I didn’t like a shirt, and I wanted to return it, would I not get that money back? Why is this so difficult?
Don’t use this company
by Kim464464 on 2019/08/14 21:51
This is an awful fraudulent company. I made a purchase for a hotel for my up coming trip and they never sent me an email confirmation or saved on my app. There’s a tab on the app that supposed to save your upcoming trips and this app did not, so I didn’t think my purchase went through. They don’t even notify you of your upcoming trips. I tried to call them and they put me on hold saying that the hotel wasn’t answering but I called the hotel before I called orbitz and they did answer them they said they would call me back tomorrow and they never did they also said that they would email me and they never did. I used chase to pay for this trip and chase if refusing to refund me so I don’t recommend orbitz or chase. They are both bad companies. If you need an app use Priceline because they will email you a confirmation they will save your trip on the app and they will notify you more than once of any upcoming trips.
Poor car rental service
by invadercupcakez on 2018/10/10 15:06
Orbitz can do better by not taking my money for a car rental, just so I can get all the way to the airport in Norfolk, VA, to be told that they cannot give me a car because I do not have a Virginia license.. umm this is an airport, not likely people have a Virginia license because we’re TRAVELING! But excuse me, ma’am, you took my money, two weeks ago.. Left us stranded at the airport for an uncomfortable amount of time. The car rental staff was not very kind, basically told us it’s not their problem. WE had to pay for transportation to the hotel. And had to stay an EXTRA night at a hotel that costs $130 a night! I am extremely unhappy with the car rental experience. Other than that, there are no other complaints. Orbitz gave us a refund for the car rental $400 plus an additional $200 for reimbursement on the hotel & Uber.
Unreliable after all these years.....
by Terriblehateit on 2021/02/20 02:46
I have used orbitz for years. I just had the worst experience ever. Tried to book after spending hours searching and deciding how to book. Clicked booking and it rejected a card that was fine. Went through it all from start hit book with another card. It rejected for no states reason. Went in again from scratch entered all again price went up. hit book rejected again! No reason given. So called by phone for help. The recording stated they would not help with nee reservations to go online to book. IT WOULD NOT LET ME BOOK OVER AND OVER. completely let down by orbitz called the airline. Had to wait 20 minutes for a call back but they were able to take care of us. Get the flights we wanted. Very friendly and helpful at the airline while orbitz did not even bother to provide anyone by phone. Really bad no Longer can rely on this service. GO RIGHT TO THE AIRLINE YOU WILL BE MUCH HAPPIER!
Pleasant surprise
by terrybakanonna on 2020/05/27 02:35
This week I needed to book a flight and use the cost of a previous flight that I had canceled. I was dreading the call. To my surprise- the whole rebooking was done in 10 minutes! I was on hold for only 1 minute, then a most courteous and pleasant customer service rep answered. I had all the information handy: the previous reservation and the desired flight. She handled the whole thing in no time, and I am all set. I received the confirmation email while we were still on the phone! Couldn’t be more satisfied with the service I received. Thanks Orbitz!
Good & Bad
by pm414 on 2019/07/29 21:07
I find the app to be very easy to use to book travel; I can book an entire trip in minutes! However, if I want to review travel later, it is very cumbersome. It took me forever to find how to get a list of my past trips (it was super easy to get a log of my Orbitz points, something I don’t really care that much about). And then when I finally found my past trips, I could look at one but then it would return me to a place where once again I had to struggle to find that list. And as a final insult to injury, when I’d find a trip and click on “receipt,” it will not tell me which credit card I used (in my case, mine or my employer’s); that seemed utterly bizarre not to be able to see the method of payment on the receipt!!! Please make the trip history more user friendly!
Why is Talk to a Person Never an Option???
by MurphyBitesMe2 on 2021/07/18 21:25
I booked a flight several months ago for a from Portland to Chicago, along with a return flight a week later. Yesterday I received an email from Orbitz telling me that my flight had changed to include a 7-hour layover in LA, and that since it was a different flight I would have to check with the airline to see about seat assignments. Frustrating, but the worst part is that when I called the customer service number provided by Orbitz for any questions, all I got was the endless phone tree loop with the ominous warnings about the long wait to talk to someone, and why I should go in line to solve my issues. What’s the point of providing a “customer service” number when it doesn’t actually result in any customer interaction? Remember the days when you had a travel agent whom you could call, one who seemed to care about arranging things for you? This is ridiculous.
Will never use Orbitz to book travel again!
by 50th Birthday Girl on 2021/05/05 11:46
I had two tickets to Las Vegas for tomorrow for my 50th birthday celebration with friends. My travel partner was unable to travel so I had to cancel their ticket only. After three hours on hold or calls, two two different agents that went able to help me. Then the entire flight was accidentally cancelled. I have now spent the last 30 hours stressed and anxious about getting to Vegas for my special event with little sleep. After five more hit hours with two more agents who have investigated my claim, they still haven’t corrected the issue and won’t confirm that it was their mistake. The same ticket now costs double what I paid two months ago. I was supposed to receive a call back yesterday after my claim had been sent to management. I’m supposed to fly out tomorrow morning and I still have to ticket reinstated. They are still investigating to see if it’s my fault or theirs.
New traveler Alert!
by KLP/KPGee9 on 2021/02/24 18:40
LoL! I never traveled more than after our country was put into a lockdown but that’s always how it is with me & my life; if there’s any “exceptions to the rule” that’ll be me(!) I don’t know why but I’m always the exception so... Being new to travel I’m new to using the Orbitz App but so far I booked, confirmed, & got all pprwk via the App & I’ve even checked in for my flight already sooo... for the first time using the App (+ doing all the things you must do when you wanna travel).. so far it’s been a pretty sweet & easy thing to do considering it’s all been done with the app and added about an hour to my sleep(!) sooo again, it’s been just Okey-Dokey so far but should this change so too will my review. Until then TTFN ✌🏼🙏🏼🧿
It’s all a scam
by Wyldechylde1919 on 2018/10/01 21:25
Out of the 2 times I’ve used orbitz, I have had nothing but problems, I too was gonna cancel a flight, but was told I’d lose the money if I canceled my flight, even though they have a cancellation policy, which in effect is nothing but BS! I bought the flight insurance for $19, which is through a 3rd party on the website, it too was also a waste of money, the cancellation flight insurance doesn’t do anything for you, unless there’s a death in the family or you yourself have a medical emergency, this was never brought to my attention until I actually tried to cancel my flight, I will never use orbitz for anything again, they are not veteran friendly either, save yourself the aggravation and make your own flight plans through the airlines themselves, also American Airlines is the only airline that has a “no refunds policy” bad business in my opinion
Horrible customer service
by EdwinDelg on 2021/07/22 17:31
Booked round trip flight through Orbitz. More people decided to join the trip and I checked my flights to reserve more. Found out one of my flights got canceled and no one notified me or gave me a refund. Called Orbitz customer service and was told they can’t do anything and to call the airline myself. I called the airline and no help. I called Orbitz and same thing happened. I requested a supervisor and they said they would return my call in an hour. No call back ever from anyone. I tweeted about it and their customer service team reached out and basically also did not help. I had to bug the airline into giving me my refund. A lot of wasted time, I booked through Orbitz not the airline why do I have to do your job? Do not recommend using them, just go directly to the airline since you’ll end up doing all the work anyways.
Be careful with car rentals
by Bethanymollo on 2018/06/02 22:01
I recently booked a rental car through them and the rental car company would not honor the rate that I had already paid to orbitz. In fact, they were trying to add on extra fees that were quadrupling the rate I paid! I decided to rent from another company who was honest and open with their rates and I was told I would not be charged for the reservation booked by orbitz. I asked for something in writing confirming that and the customer service represented very rudely tore up the contract in my face and threw it away. I contacted orbitz, and after being on hold for more than an hour, I was told they will not give me a refund. I had to fight for it, and after 2 weeks of communicating with them they did finally give me my refund.
Extremely Disappointed!
by Rorororotoro1 on 2020/01/27 18:53
Orbitz buys Jet Blue tickets in bulk to save money and to allegedly save me money. The app does not give you the option of upgrading your ticket options- that is only available on the desktop site. Of course I found all this out after I booked my trip. The ticket option I have does not allow me to pick seats until 24 hours before my trip which means my party and I will not be sitting together and in the back. It was less than $40 a ticket to be able to pick the seats right away. I would have paid it if I had the option. Thanks a lot! I can cancel my booking because I paid for insurance but I would have to fill out paperwork and wait up till a month to get my refund. What a mess!
The cost of becoming a customer
by limblaughlove on 2019/12/27 06:45
This was one of the worse experiences I’ve had on a site. I was ready to check out and right before I did it said if I downloaded the app I could save 15%. I clicked on it to become an Orbitz customer. When I got back to my booking my price was raised by over $35. I called Orbitz and talked to them and they even transferred me to customer care who started raising their voice with me, when I was trying to explain what was happening, and said there was nothing they could do about it. I have a screen shot of the price difference and they still said there is nothing they could do. So because I chose to become a customer it would have cost me money. Not that they care but instead they lost a customer. I called the hotel directly and they got me a cheaper price. Very disappointed in their policy and customer service.
Can’t get a refund for my Covid 19 cancelled trip
by Cjisme32 on 2020/03/31 19:55
I have been trying to contact Orbitz for 18 days now because my families trip to Peru was cancelled due to Covid-19 but I have to wait for hours (literally I was on hold for over 3 hours at one point) just for customer service to hang up on my after they answered. This happened several times and once when I finally got through to someone, they said they system wasn’t even working so they couldn’t process my refund. I gave them my phone number and asked them to call me back when it was working. I never received a call back. I spent almost $3000 in just flights and they won’t even talk to me or process a refund?! Airbnb gave me back my money the next day! I get this is a trying time but my family could use that money. Horrible experience and I won’t ever use them again.
Worst customer service ever
by mayrabott on 2020/06/15 21:45
Nightmare call with customer service. Tried to book a flight and use the airline credit for a cancelled flight due to COVID (that I had originally booked through Orbitz). They left me on hold for over 40 minutes, then said everything was fine and just before finishing the booking they put me on hold again, when they returned they said that it was not possible. When I tried to probe how so, they kept repeating like a script, when I tried to speak to a supervisor, they refused to put me through, when I tried to get the name of the person I was speaking to, they put me on hold again and then they just came back and said that if I insisted in talking to a supervisor, they would hang up and right there, they did!! If you want to book with Orbitz, DO NOT! Contact airline directly. Much better!!!
GREAT app, do not listen to negative reviews
by Alley Useless on 2018/02/21 10:10
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Terrible app
by scooter-2020 on 2020/09/15 21:32
I booked an Alamo small truck rental with Orbitz one month ago which was a refundable reservation. Today and 6 days from departure, I went on app to change the pick up time of car from morning to the same night. The boxes appear stating cancel or change so I hit the change button and another box comes up saying we understand travel plans change and to cancel reservation and make another which I did. However the price was 3xs higher . I waited over 5 hrs today to talk with an agent and manager and they kept repeating that I cancelled the reservation after I explained that it was why I was calling them. NO HELP! So now I will NEVER BOOK WITH ORBITZ AGAIN They blame the rental company but it’s their app . There are many other travel apps out there and never had such a problem but travelers be aware of this one!
Took forever to rebook a flight that was canceled.
by CBR.16345 on 2018/03/27 17:15
I received a notice from Orbitz that my flight time had changed by more than 4 hours, and to click a link and a rep would call back within 48 hrs. He did and left an message with such broken English that I could not understand the call-back number. When I called a number from the website, guess what? Another rep who spoke broken English. Ridiculous. This is America and we speak English. If you are a customer rep, then use a language that is intelligible. Finally, it took her almost 25 minutes to rebook the flight. I had to ask 3 times if she was still there. The website is good ONLY IF you don’t have to speak to a “customer service rep” or if you are fortunate enough understand horrible accents.
Lisa Kelly
by RedRabbit71 on 2019/02/18 19:53
My family and I travel extensively. I spend hours researching the best flights and hotels....until now. Orbitz has all the information I am looking for in a simple to navigate App. There are similar apps but I found none that can beat the price of their bundled package deals. Once your trip is booked, flight and hotel info are at your fingertips! No more searching multiple places for your boarding pass, car reservation or hotel confirmation number! With 2 kids and a husband who can’t anything, the Orbitz App is the only one for me!
App crashes
by JFzou on 2020/10/10 04:59
This app crashed when I was canceling the flight. With no response after several minutes, I decided to close the app and open it again. My original flight was showing as confirmed and I didn’t receive any confirmation about the cancellation so I decided to keep my reservation. Two weeks passed and now that I tried to check the details through the airline, I get a message that booking was not found! In the meantime the reservation is still showing in my upcoming trips in Orbitz so I called the customer service and they did actually cancelled my reservation without notifying me. While I was on the phone with a representative, my flight changed from upcoming trip to cancelled in this app (magically). This is costing me more money to book new flights for the fault of this app.
Microcell Chattanooga- not great!
by Nashvillegirl8302 on 2021/05/11 17:24
First our reservation charged our card twice. We got to the room...tiny room, LOUD RAP music from next door. Went to front desk and she changed our room, NO microwave and bed shaped like a “U” with HUGE indent in the middle, my husband and I were literally on top of each other whether we wanted to be or not, and it creaked when we sat on it. ..LOUDLY! By 3am still couldn’t get to sleep as the mattress was horrible. Went back to front desk they switched us to another room. This time two queen beds, first one had literally black stuff on white sheets , they were filthy! 2nd bed much better. All in all BAD experience!!! Won’t be back. Sad, because Microtel has usually been a good stay for us!
Pandemic Issue
by samchnj on 2021/03/14 03:54
So I had to change destination due to Hawaii Covid restrictions. I did not want to quarantine at a resort for a good percentage of my vacation. I chose to go to Key West. Orbitz and United Airlines gave me credit to fly to Key West however I was not allowed to hold remaining credit that I spent on the more expensive flight to Hawaii. Normally, I would hold on to credit for a more expensive flight but with credit expiring in year during a pandemic, I did not want to chance not using at all. My flight to Florida ended up costing at least 3 times what I should have paid. Also, I would like to say that the service was less than professional. I spent a great deal of time on phone and felt that service reps were not helpful or understanding. For these reasons, I will choose another way to plan vacations
Lying Scammers
by DynamicDewey on 2020/07/01 00:15
I will never use this company, or any of its associated companies like Expedia, again. When LATAM airlines filed for Chapter 11, and cancelled my flights to/from Argentina, I received an email from LATAM saying I would receive a “Full Refund.” But, since I purchased through ORBITZ, I needed to get the refund from ORBITZ, despite my CC was charged by LATAM. When I asked ORBITZ for the refund, they said the would do that if LATAM authorize it (lie). When I sent them the email fro LATAM stating I was to receive a full refund, ORBITZ said “we’ll need to verify and get back to you.” When they did, they said “LATAM didn’t authorize the refund. But, if I applied for a Voucher (useable for next 12 months) I could request the refund in 12 months (lie).” Upon checking the internet, it seems there are hundreds, perhaps thousands, of people like me that ORBITZ is scamming.
Not as convenient as the website
by anon shopper on 2020/01/20 19:17
It booked a basic economy fee by default. On the website, I was more clearly shown the option to change from basic economy to regular economy. Thankfully, I was able to avail of orbitz free cancellation within 24hrs of booking policy. But it wouldn’t work through the app. I had to call in and finally do everything by phone. After doing so, the app does not show me the seat selection. It only shows me seat selections for the flights booked online, not over the phone. All in all, still too many glitches to feel convenient. I’ve given 2 stars instead of 1 only because the problem could eventually be resolved. But it required more effort than I would have liked.
Good rewards program, shady booking practices
by .xXx.Rum.xXx. on 2019/04/16 04:18
Pros: - 5% cash back in Orbucks using the app - +5% cash back in Orbucks using Orbitz CC - +varied% in coupon codes - Customer Service settles disputes with Orbucks account credits - TSA Precheck reimbursement - can stack rewards by using any CC. Cons: - the app rate is often higher than the internet rate when all booking sites are displayed - the app non-refundable hotel rate is higher than the website refundable hotel rate, the price differential in app for cancellation is $9, website is as little as $3 - always displays about to sell out, yet will stay at half occupied hotels - customer service doesn’t improve between tier levels, i.e. India to U.S. - no benefit beyond 12+ nights Conclusion: I only use this app on employer paid business trips that allow me to kickback 10% in Orbucks. When booking personal travel, I don’t use the app, the rate is always $10-30/night more than the website. I’d recommend just using a good CC like Chase Sapphire Reserve or Capital One Venture with better rewards/perks and taking the best offer amongst the competition.
Great customer service
by Salahappycustomer on 2019/08/16 18:20
I needed to change a hotel reservation shortly after I made it, as I realized I made it for the wrong date. The customer service representative was extremely nice, helpful, and kept me on the line while she verified that the hotel received the change and confirmed the new date. She explained before putting me on hold that it would take a few minutes, and then apologized for needing to keep me on hold. I was very happy she was able to make the reservation change, and appreciative of her excellent customer service!
Recently booking issues or dislike
by sirdrt23 on 2021/10/14 17:12
I recently booked an Orbitz activity in Iceland, at the moment of activity I showed my voucher printed with confirmation numbers I was unable to perform the activity, the company secondary supplier charged me again the entire activity. No resolution with both companies, Orbitz did not refund me any money. Imagine that you travel more than 16 hrs for a vacation dream, having a confirmation numbers, trusting in Orbitz they finally not help me. Also want to pointed that my recently hotels booked with Orbitz are not as expected, sound like the rooms separated by Orbitz are the one in the back, no views, near noises! construction etc etc. After check in, the hotel managers confirm me that this is what I paid with Orbitz. Hotels perks are not a great offers, I will choose booking directly with Hotel site.
Dishonest customer service
by jaykaytre3 on 2021/07/30 22:09
I have been a loyal orbitz customer for years and the first time I need some help from them I get lied too and hung up on anytime I ask for a manager. And asking for a manager only came after over a year of dealing with regular agents for the simple topic of asking for a refund when orbitz claimed they would provide me with one. The only excuse was that the refund would take 13weeks or something. Well fast forward 70 weeks and still no refund and now saying TOO MUCH times has passed, I now have to deal with the airline (TAP Portugal) directly who is even worse with customer service. Very disappointed with orbitz tactics of “accidentally” dropping my phone call every time works needs to be done. They definitely lost a customer here!
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