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App name
Airbnb
Description
Every day, millions of Hosts on Airbnb invite the world to live, work, and play from anywhere. DISCOVER MILLIONS OF PLACES TO STAY Choose from unique getaways—near or far—in many countries around the world. Find everything from a secluded beach house to an apartment in the heart of a city and book your time away right in the app. BRING FLEXIBILITY TO YOUR SEARCH Open to inspiration? Uncover our most unique stays when your destination is flexible. Choose “I’m flexible” for your destination and dive into one-of-a-kind stay categories—from domes to treehouses. You can also search with flexible dates for up to a year in advance to explore more options that match your needs. FIND FUN THINGS TO DO Get out and explore with a local expert as your guide—or immerse yourself in a new place right from your couch. Go solo, book a private group event, or join a group and meet someone new. Check out Experiences for any age or interest and book, save, or share your favorite ones—all with the airbnb app. CHAT WITH YOUR HOST AND CHECK IN EASILY Feel at home, no matter where you are. The airbnb app lets you chat with your Host, receive up-to-the-minute information about your booking, and make the most of your trip by getting the best info on everything local that only expert Hosts would know. Check-in is seamless with Arrival Guides—they’re delivered right to your app and include the address, entry information, and other helpful tips. LIST YOUR SPACE AND SHARE YOUR WORLD Turn your space into extra income on Airbnb. List it directly from the airbnb app, then receive the support and guidance you need to get started with hosting. It’s a great way to fund your dreams and inspire someone else’s next big adventure. KNOW YOUR SPACE IS COVERED AirCover is top-to-bottom protection for every Airbnb Host. It includes $1 million in liability insurance, $1 million in damage protection, and more. It's always included and always free. Only on Airbnb.
Pet friendly filter?
by wrugkirsf go jbv on 2022/01/16 16:15
The app got rid of the pet friendly filter making finding places where we can bring our dog significantly harder. Now we have to go through each listing
Great
by GreenStar13 on 2022/01/16 04:19
Needs a “my location” option in search.
Crazy policies
by Martin B777 on 2022/01/16 03:17
If you are a host on Airbnb , just know that you will not be favored by Airbnb. If you end up getting a bad review from a guest even when it is obvious they were lies due to the fact that Airbnb can see that you never had one bad reviews before and after the guest ,Airbnb would do nothing about it. I had a guest call to ask me if she can cancel because her boyfriend didn’t show up to her date on the same day of check in and I told her she would be charged all the same, the next day she called Airbnb to say she saw ants in my apartment without evidence. Airbnb canceled and gave her refund and she left a bad review too. I can’t believe airbnb do not have a review assessment board so as to be fair in case of issues like this. So as hosts after taking our money Airbnb still let some guest do whatever they like without looking into it. I need to take booking.com more seriously because they charge less and are fair to hosts. Even vrbo is better with hosts , they just charge a bit more.
No response from Airbnb with issue getting a refund
by Noreasterner on 2022/01/15 22:22
Host cancelled our stay due to a heating issue with the apartment & issued a partial refund. Airbnb has been silent on assisting in resolving the balance of the refund for a month & no further response. Next step is complaint with BBB.
App no longer has pet-friendly filter
by travels_with_dogs on 2022/01/15 21:42
It looks like the app no longer supports the pet filter for some reason. Please bring it back!
Makes managing easy!
by Lab112370 on 2022/01/15 14:52
Managing our short term rental from 2000 miles away is so easy with this app. We have never had a problem and have wonderful guests, minus one or two. Because of this app we have twice declined hiring a management company and forfeiting 28-35% of our profits.
Hate this app
by Merky88 on 2022/01/15 10:30
Can’t log into my old account. It is not very user friendly. Frustrated
VRBO is better
by BobbyCox81 on 2022/01/15 06:42
These people don’t care about their customers!!! Customer service is a joke!!!
Poor host and accommodation verification
by njckname44 on 2022/01/15 05:35
Certified host didn’t exist and neither did the hotel. Airbnb feels that just offering a refund after arriving at a non existent hotel in a foreign country is just compensation. Then they offered to correct it by providing “similar” accommodations. Their version of “similar” to a beachfront property is a jungle bungalow 10 minute drive from the beach (which I would still pay full price for anyway). Wasted 1/2 day of vacation on this, not worth the hassle.
Money hungry
by tile_k on 2022/01/15 02:36
The fact that they won’t refund taxes and fees unless you refund a guest 100 percent of their stay is ridiculous and greedy. Say a person leaves midway and you wanna be nice and refund them those nights... guess who keeps the taxes and service fee in full... yup Airbnb (those fees are percentages of the full costs). Guess who also doesn’t help out hosts at all if they have problems with guests... yup. Why? Because they don’t actually care about doing the right thing. They just wanna boost their bottom line. As my dad would say... disappointed.
All around awful
by alysonxnicole on 2022/01/14 16:44
My account was banned due to a “criminal record history” (which i don’t have). My boyfriend got locked out of his account and he wasn’t even able to start a transaction. Customer service is a joke. I was emailed that I was refunded but had yet to see the money back in my account.
What happened? Zero guest protections
by Peelage on 2022/01/14 16:41
I used to love Airbnb abroad and it worked out great in Europe as a guest. On top of that, I was a super host from 2013-2015 and had a blast meeting people from all over the world in Minneapols, Minnesota. I also attended their annual conference in San Francisco and loved the concept, mission, and the CEO/upper management. That said, over the last few years I’ve had a horrible experience with bookings across the United States as a guest. One place in Breckinridge, Colorado wasn’t even ready when I arrived (dirty sheets and trash all over). A place in Milwaukee was a house that was falling apart and the owners partied all night above us. Fast forward to San Diego and I tested positive for COVID and could not make my trip. I alerted Airbnb and the host, along with the airline and rental car company. Everyone gave me a full refund except AirBnb. The host ghosted me after saying thanks for letting me know. Airbnb gave me a partial refund (less than half) yet I’m still out $400 for a place I never even saw. Strangely, I thought the host would care because I did when people would reach out even less than 24 hours and couldn’t make it. I can’t imagine taking someone’s money and not providing a service to them. There should be automatic refunds for COVID, especially given regulations and laws that prevent travelers from making their trips if they test positive. The airline and rental car had no issues with this, but Airbnb did. On top of that, I can’t even review there property to let others know that they are booking without COVID protections and Airbnb having your back. I will not book an Airbnb again in the United States as sadly they also outsource their support and skirt around US law with complete disregard to those who book on here. It’s sad to see a once good company fall so hard and lose its moral compass.
Great way to travel!
by 03Matt on 2022/01/14 16:30
We love using Airbnb traveling domestically and internationally, always fun to find a new place to stay and travel to.
Roger rose
by rvr2353 on 2022/01/14 15:00
Love it easy
Great but need changes
by DatPrinceJonny24 on 2022/01/14 00:12
Beds their need to be a choice of bed size that all.. and homes that are affordable for 18-30 years old that are fun or have style
Filter option needs an update
by TaylorA2010 on 2022/01/13 19:20
If you want a private bathroom the hunt is real. You can’t filter it in your search which make things just frustrating.
Bring back *Pets Allowed* filter!
by jpn_az on 2022/01/13 18:49
Why, or why did you remove the “pets allowed” filter from the app? For those of us who travel with our pets, this is a critical filter, and without it we have to go through each listing one by one and look at the House rules. Yes, I can use the website instead, but it makes no sense to have removed this filter and reduce the functionality of the app. Please, please, bring back “pets allowed“!
Unknown Error Occurred
by ucheemermaid on 2022/01/13 06:41
My app just broke! I use it all the time, but just looked at an emailed travel suggestion and now I am getting a relentless “unknown error occurred” message. I deleted and reinstalled the app, but it’s still broken. No idea how to fix it; as a host, it’s something I rely on.
If there is no star I would give
by fndndkdkfjskjdydjs on 2022/01/13 06:24
Racist app
Does not care about users of app
by wmson2112 on 2022/01/13 05:53
This last experience with Airbnb will be my last.
Pet Friendly Filter Removed
by :$3!!:&!/? on 2022/01/13 05:13
The pet friendly filter was removed, unable to ascertain which properties allow pets without reading the house rules of each individual listing. Waste of time.
Great app, but has had the same bug for years
by RocketDino101 on 2022/01/13 02:39
I’ve been using the Airbnb app for years as a guest and as a host, and I love how convenient and useful it is. The only thing I’ve got a problem with is that there is a bug on the app where it shows me as having a notification, but I don’t. In my case, it USED to say I needed to update the app, but I couldn’t because it was already the latest version… now it just has a notification dot and no reason. This is the second time I’ve spoken to their techs about it (last time was probably over two years ago): The first time, I was told they’d look into it. Nothing happened. This time, I was told that it is normal and lots of users have to deal with it, and that there was nothing to be done to fix it. He suggested I write a review about it, and told me the design team checks these periodically. So… Tl;dr- The app is great. Customer service is great. There is a bug (mentioned above) that needs fixing. It doesn’t hurt anyone, but having a false notification constantly visible has been annoying me for years. Please fix it.
Dismal is a compliment
by gliderflyer on 2022/01/12 23:42
This site, app and website, will not work properly. App quits constantly, forgets apples choice of password and the help is useless. There is no way to connect property owner on app. ‘Something went wrong’ is the only response when attempting. Update warning is broken. Terrible service.
Not what it used to be, huge scam
by HumanReviewer on 2022/01/12 21:50
Airbnb used to be an awesome app, it is not anymore. Zero customer support, scam posts, and posts with moldy listings that ruin your clothes. Been trying to resolve an issue for a month with them and it’s clear hosts get the last say and guests are not valued.I’ll be suing Airbnb in small claims court for the damages incurred my last day, and submitting a fraud charge back to my credit card
unreliable
by amosakbre on 2022/01/12 21:46
Have a first and bad experience with this application, be careful if something wrong happens in your stay on the trip Airbnb is not responsible for customer service is bad and if you want to put a review of how your trip was, the host has to approve it by That pure good reviews are not honest, not reliable, if you decide to hire be sure to take video and notify the host of every detail it will not help much but at least you have proof, super disappointed in this application, remember the stars of the hosts in their misgivings are not real mine telling my experience they did not put it and only told the truth of my stay in a house in williams az, with Emmily as host
app is not working on IMAC
by casamarbuzios on 2022/01/12 21:12
the app craches when start entering the phone numer or email
Cancel my place day of….
by Jtmseattke on 2022/01/12 17:47
All I know is I showed up to the Airbnb about an hour before I supposed to be somewhere else couldn’t get a hold of the host. Couldn’t get in. Airbnb canceled the stay. This is the first time I’ve ever use them I will never use them ever again they’re the worst. VRBO IS MUCH BETTER.
Price changes and rental companies
by TerriVP on 2022/01/12 15:18
I had the hardest time trying to rent a place. I would open a house look at it see the price close app, price would have increased. Then asked to book go to book and it’s rented. Plus NOT happy that so many rentals are handled by rental companies. That is NOT how Airbnb started this company. It was very frustrating and seems a little suspect.
App functionality
by Spaceycat on 2022/01/12 14:54
This isn’t a review of Airbnb as a company but just for the app itself. When you click on the amenities and try to filter by specific ones the app now shows you a lot of listings that don’t fit your criteria on the map and list views. Which is entirely unhelpful and stupid. If I want to look for other properties that don’t fit my criteria I will UNCHECK IT MYSELF instead I’m being shown a bunch of properties I don’t want to stay in. If I click ‘hot tub’ please do not show me a million properties without a hot tub. Otherwise what’s the point of having that option. F your ‘more flexible ways to search’ whoever came up with that idea has bad instincts.
Love and hate Airbnb
by Vile82 on 2022/01/12 08:11
Airbnb as an app is wonderfully laid out, and allows several filtered options when looking for a place a stay. I’ve stayed at well over 15 different airbnbs over the years and the hosts are sincerely nice people, with great local recommendations and their own wonderful travel stories. Much like everything else in life, you get what you pay for. I would say that is true for 90% of the properties listed with Airbnb. I’ve stayed at one or two not so great places, because of a few friends that didn’t want to pay an extra $20-$30/night. Spend the extra few bucks on a place, it will be worth it in the end. Now why a three star review? Because Airbnb’s customer service ethics are so bad that it’s not even worth the time to type the epic amount of vulgarities I would like to throw at their customer service department. Much like the famous line from goodfellas, if you have an issue it’s very much “f___ you, pay me”. I cannot stress enough, if the host you’re looking to stay with is listed as a business (looking at you Evolve vacations). Stay away. Their cancellation policies are predatory, and they will find a way to make you pay for an entire trip if you need to cancel. Airbnb will also hold you in limbo for months until most credit card companies will deem the charge as happening “too long ago”, and you can no longer file a dispute with your credit card company. Don’t be a chump if this happens to you. Go right to your local magistrate and file a complaint and get a court date. See how fast Airbnb moves to help resolve the issue then, it’s almost comical.
No pet search anymore
by Mpolo421 on 2022/01/12 04:34
It looks like you can’t search pet friendly stays anymore. You can if you go to the site directly, just not in the app.
Missing “pets allowed” option under more options and house rules
by DuchessPearl on 2022/01/12 04:06
Moreover, on the screen that allows me to say how many adults, children, and babies are staying, why can’t I just add the number of cats and dogs? Regardless, the option for “Pets Allowed”used to be available from search more options and “House Rules” but now “Smoking Allowed” is the only option I see before it moves on to the “Hosts Languages” section.
Airbnb are horrible to their host
by Haley_310 on 2022/01/12 02:56
Airbnb allows their Guest to scam us host out of thousands of dollars a year. Guest will complain about the most craziest things like not having hangers or toothpaste. After they stood for five days and Airbnb will make the host refund them hundreds of dollars. Airbnb needs to protect their host too
Not a fan
by Jrr87 on 2022/01/11 21:50
As a customer that is paying for a service you should not be rated by a host. This platform is horrible . If you give a suggestion or say one thing the host does not agree with they can write a nasty review about you. Haven’t you heard the expression the customer is always right, especially when they are paying for a service . If your place is a dump don’t advertise if falsely . Too often Airbnb mgmt promotes this as they make money off the hosts or so they think . Airbnb is awful.
Pet friendly
by Mezmo on 2022/01/11 20:08
Did the upgrade in the app. What happened to the pet section?
Wonderful app
by Kitttttaye on 2022/01/11 18:13
I’ve never had a problem with Airbnb. I’ve always found the most unique stays! It’s so neat being able to stay anywhere around the world! Usually for cheap. If it’s unique, you pay for that experience. It’s always worth it. I’ve also met so many great people because of the places I’ve stayed. This app is so easy to use and it has everything you need to be prepared for your travel. I think I’ll be using this app forever. You can get a place literally the same day. We had to do that while driving through Nashville once. Definitely recommend this app if you hate hotels & travel a lot like me.
I am not happy with this application
by dolfeen on 2022/01/11 17:09
They do not respect privacy
Terrible CS
by Kabir Singh G on 2022/01/11 14:54
Had rats in my Airbnb. Was unable to receive any competent response or accommodation from Airbnb CS. Called several times with no response from anyone at Airbnb. Left several complaints.
Some quirks mostly ok
by -.o Ou hbl on 2022/01/11 10:10
It asks me to update and I come on the App site there’s no update so it goes to Open the existing one. Asked for tax info input, after filled in sent it to them and it’s still saying the same thing like I didn’t . Otherwise the app does work for the purposes it serves. Decent search options.
Recent experience with customer service
by Evagaby on 2022/01/11 08:48
I recently made a huge error when attempting to update my Govt ID within my profile and it resulted in cancelling all my future reservations. After freaking out, I spoke with an air BnB representative and after explaining the situation - I was able to recuperate my money for the original listings and rebook everything without any issues. I appreciate the follow up phone calls and emails confirming my refunds. Thank you again!!!
completely disappointed after using for more than 4 years
by Drokich on 2022/01/11 07:37
Just a terrible experience. So far I was dealing with many issues, but after today’s booking I’m switching to booking.com. I was looking for an apartment to rent, I was scrolling different listings in the correct city AND AMONG THEN YOUR APP showed a place that was 200km away from the city I was looking for. Right there. Mixed in with all of the right ones. I’ve booked ‘cause after 18 hour flight and 3 transfers I didn’t see the name of the city. And after immediately realizing I LOST THE MONEY FOR THE FIRST night. 25$ lost in 2 minutes. The worst terms and agreement, never coming back again and won’t recommend to friends. Better use booking.com or something like this.
Crushes all the time
by MishaBstr on 2022/01/11 04:14
Seems the app is broken on MacOS
They’re listening…
by martine baruch on 2022/01/11 03:41
Although I used to have Airbnb downloaded, the app isn’t currently on my phone. My partner and I were discussing a trip to Ashbury Park (IRL) and several hours later Airbnb sent me a notification recommending housing options. This app betrays your trust. If you haven’t downloaded this app before, don’t do it now.
Poor Service
by Muskhoma13 on 2022/01/11 02:23
they let you credit your refund to their app, but then won't let you book because of safety restrictions. & instead of giving you your money back they REFUSE. so, they refuse to let you stay for certain airbnb safety concerns & then refuse to give you your money back. MAKE IT MAKE SENSE.
Love the platform, but hate that they support terrorism.
by djpardee on 2022/01/10 18:32
Air BnB donated $500k to BLM in 2020. I’d give them 5 stars if it wasn’t for this. I’m not racist but the BLM organization burned and looted, and killed people all across America without being held accountable. We may have to switch to another platform if they keep this up. Air BnB, we don’t approve!! Don’t fund terrorism!!
Horrible customer service and true review censoring
by Xander-23 on 2022/01/10 15:17
Do not believe the glowing reviews listed in their website/app for hosts. Airbnb censors out any negative feedback and will say your review was too “vague” or has “name calling”! Who in their right mind engages in name calling when trying to leave an informed and accurate review of a place? Not going to be using this app/company anymore due to a lack of trust in their policies and censorship. User beware.
Airbnb was a great idea - communist much?
by Bellagrl777 on 2022/01/10 14:39
If you have a chicken coop you can Airbnb it LOL ~ Airbnb 2021
Gigantic rip off
by yurmom-27 on 2022/01/10 01:18
If your stay goes well it might be worth the money you pay. The moment it goes south you loose everything. A real hotel would have comp’d you for having waste water from the above unit come into yours. They would have moved your room. Not only does Airbnb keep huge portions of the payments, you have NO recourse even though the unit was a health hazard. A hotel would have WAY better service. Not using them every again.
Life changing
by mmeeks94 on 2022/01/10 01:07
My husband and I work remotely and travel throughout the year. Airbnb has introduced us to so many amazing homes and communities! We are so grateful for discounted monthly prices, internet check and easy communication with hosts. I would recommend Airbnb for anyone who is working remotely and wants to travel!
This App is a Pain in the a**
by nickname attempt 749 on 2022/01/09 21:02
See title
Horrible Customer Service
by TinkHol on 2022/01/09 19:42
Long story short had an horrible experience with an Host, reported it to Airbnb and they did nothing. They even went as far as deleting our bad review on them like they’re trying to cover up something. At first I was wondering why you rarely ever see bad reviews about a listing but now I know why. The Host did everything in their power to manipulate, lie and get away with the situation and of course Airbnb fell for it. We even have proof and of course they will still believe the Host. Never using this app again.
App doesn't work
by MecMusic86 on 2022/01/09 12:55
The app immediately crashes after entering 1 number of my phone number to login. Multiple app restarts/removals/reinstalls did not work. There are no easy or obvious ways to contact airbnb developers to report this issue to. So here it is...
SCAMMERS
by IDONTCAREABOUTNICKNAMESAPPLE on 2022/01/09 00:12
The guest agreed to a full refund however airbnb did not refund me 65.00 i had to cancel because i was sick, please return my money i was promised a full refund by rep and then they said only partial amount
They are liars, they stole my money
by ابوخالد 7993 on 2022/01/08 21:08
They are liars, they stole my money
The app will not allow me to book a room
by abbpim on 2022/01/08 18:01
I’ve tried contacting customer service several times and was told I’d be called back. No call back after several or my attempts to resolve this
Terrible
by paulmlyons on 2022/01/08 14:17
I went on my account to enable Airbnb to take future (5/11/22) funds to pay the balance on my rental. Low and behold they take the funds immediately. I called Capital One with in minute to stop transfer of funds. We told to try to figure it with Airbnb. I called Airbnb immediately after being put on hold a few times. I was told they couldn’t do anything because I make mistake. I asked to talk to supervisor I was told they get back to me in a day I called last night again to talk to supervisor I was told they would make it urgent. That was January 7 at 1 PM it is now January 8 at 9:15am still no call back I am flabbergasted this day and age that they can’t do anything about it in fact I don’t believe they can’t do something about it. So instead of them getting your money in they took it in January. So now I had to get Capital One to get my money back. I will never use Airbnb again there service fees are astronomical anyway Can you say VRBO
Total scam and bad customer support
by Louisthe13-13 on 2022/01/08 05:53
My wife and I had a recent trip where we had our reservation canceled on us 15 minutes before check-in with no warning. My wife is pumping for our newborn daughter and we were left without a fridge or anywhere to stay. Ended up having to book a hotel at the last minute costing hundreds of dollars more for the trip. AirBnB’s solution? They fined the host $100 and offered me a $14 coupon that was good for 3 weeks. Customer service reps were rude and condescending AND they pocketed $100 that did nothing for our restitution. Book at your own risk, because they will not offer any meaningful help if there’s an issue.
Notifications won’t clear
by Givememoremath on 2022/01/08 03:18
The app is fine except it keeps showing notifications after I’ve cleared them. Now it’s showing a notification to update the app but when I try to update it, it says it’s already updated.
Love
by Tigers1986 on 2022/01/08 01:13
This app is a must! Easy to navigate and shows everything I need in one place! I’ll never book with another.
Host
by dimitri-67 on 2022/01/08 00:33
App does not allow to setup any discounts for hosts. You have to use desktop app it is kind very hard when you try to run multiple vacation rentals.
No support, only automated systems.
by Blackedoutbradley on 2022/01/07 22:41
My wife and I have tried to create an account each, it deletes both our accounts and doesn’t give a reason why and now it won’t let us in or allow us to book somewhere. We submitted our IDs put our cards on there and it still won’t give us account. They don’t have a phone number or an agent I can speak to, to figure this mess out. It’s too much stress to rent a place for a weekend. We will be trying other apps or just going back to a good ol fashion hotel.
They will steal from you relentlessly
by abatto1 on 2022/01/07 22:29
Even if their app auto corrects your dates on your end without your permission or auto approve the requested check in time on your hosts end this app will find a way to steal your money and the customer service is absolutely awful every time. Do yourself a favor and just get a hotel.
Airbnb rules Defeats the purpose of the app
by Casey k 2002 on 2022/01/07 20:58
I tried renting a Airbnb because my girlfriends coming to see me while I’m in navy A school and i tried to book an apartment it said I couldn’t because I was “ high risk for an unauthorized party” I found out when I called it’s because I’m 19. So I messaged the host and she preapproved me I tried again and it told me I couldn’t because it was an entire house, but I can still rent a room inside a random persons house or a hotel. 1) I’m not gonna go sleep inside a random persons house with my girlfriend. 2) I’m 19 most hotels won’t even rent to me. Worst part I’ve rented from Airbnb’s before with good reviews and still I’m apparently still high risk
Pretty good but need accessibility filters
by GeapetCore on 2022/01/07 15:28
Overall app is useful but need ability to filter on things that are obstacles for folks with disabilities: stairs into house, king size bed (luxury for some, necessity of traveling with spouse with mobility issues), walk-in tub/shower, etc. I spend countless hours scrolling through to find a house with a king size bed.
Poor customer service
by christina2181497 on 2022/01/07 08:53
I had an awful experience with a host who told us we weren’t allowed to stay at their location after we had already flown into the city, leaving us stranded but refusing to cancel our reservation, leaving us with no refund. We called Airbnb customer service multiple times, speaking to multiple representatives who promised to get back in touch with us or who kept us on the line for over an hour with no result. We ended up booking a place two hours before we needed it, still with no reimbursement, rebooking, or refund as Airbnb specialists had promised us. And now two days after the trip has ended we have heard nothing from Airbnb even though we were promised they would reach out to amend this situation, and are now struggling to pay for the initial stay as well as the last minute booking which was obviously more expensive. Shocked by how this company handles their customers as I’ve stayed at multiple airbnbs with no issues, but nothing is being resolved and I’m very discouraged. Hoping Airbnb sees this comment and follows up with the multiple support requests I’ve made.
Not friendly to customer at all, super biased to host
by 南瓜萝卜白菜 on 2022/01/07 04:26
This is my first and also will be my last stay with Airbnb The host sent an claim asking for 4000 payment , which I was told through email . No phone number to explain , I don’t believe it’s my fault at all Customer service , come on , don’t favor only the host. Customer is also helping you to pay the bill So disappointed!
Distance
by Me09232000 on 2022/01/07 03:39
There are good deals on this app. I give it only three stars for two reasons. When I search for a town it gives many options that are up to 2 hours away from the town I searched. I understand if the options are limited y’all want to put more in there but if I’m searching for one town I don’t want suggestions that aren’t even close. Second, especially for all the travel RTs and RNs, it would be very helpful if we could search by the hospital and be able to choose how many mile radius from the hospital that we are willing to drive. Fix these two things and I’ll update my review to five stars.
Terrible customer service and support
by Gigifeau on 2022/01/07 02:44
I have been an Airbnb user for almost 10 years and I had never encountered any issues until we booked an Airbnb in Paris for the holidays. The pictures looked good, the price was very reasonable and based on our precious experiences we would have never imagined that hosts could get away with misleading customers with their photos. When we arrived at the place we started noticing that a few things that were off. The lock to get into the apartment didn’t work properly so every night we had to sit in the cold outside for about 30 min until we finally we would get it to open. The bathroom had red mold in the shower and the foundation of the sleeper sofa where the third person that was staying with us was supposed to sleep had a broken foundation. The heater, which we couldn’t adjust the temperature on, literally felt off the wall one of the nights and stopped working. We didn’t complain right away as everything kept piling up, but we did reach out to Airbnb on the second night of our stay when we felt we had made a mistake by booking that place. We finally heard back from Airbnb 9 days later after we started the claim and their response was the host wasn’t getting back to them therefore they couldn’t issue any refunds. They also said that because we hadn’t reached out to them within 24hrs, Airbnb couldn’t be held responsible. I’m baffled at the lack of support and understanding from this company. We had dreamed of a magical Christmas in Paris, which turned into a miserable stay thanks to the negligence of the Host and Airbnb. Beware of these caveats if you plan to book something on the platform. We will definitely not be booking any future stays with them.
Helpful Tool for Travel
by cardminister on 2022/01/07 01:48
I enjoy the ability to apply various filters when searching. I appreciate the numerous sites that are part of the system. We have already made several reservations all the way out into 2023. My only frustration is from the reviewing process. I gave a well deserved, five star rating to our last host. This was my first time doing the review process. I then wrote a detailed and informative review. Then I was presented with secondary questions that I didn’t know about. I was being honest with my answers. One was about night life. We are not nightlife people, so we had no first hand experience with it in the local area. So, I didn’t select it. It seemed like the right thing to do. Wrong. My 5 star rating was arbitrarily decreased to a 4.9 for location, which then negatively impacted the overall rating of the host. I was not allowed to go in and select “nightlife “ to repair the damage. This is wrong. I believe my rating should stand.
Horrible
by Triple xxxxxxxxxxxxx on 2022/01/06 22:04
Did everything I was supposed to. Supplied all the information I was asked for. Tried to make a reservation for my wife and I. Told I wasn’t “verified”. Huh? Gave all info. App crashed twice in the middle of trying to process everything. Removing my payment information and deleting app!!
So disappointed
by kipkaya on 2022/01/06 06:43
I’ve been a super host on air bnb for over a year and decided to travel for the first time in several years and had the worst experience of my life. My air bnb wasn’t the same as the pictures and was incredibly dirty. When I complained to the host he or she got so defensive and told me to leave so I did. And then air bnb and the host offered me a 20$ refund on a 350+ stay. People are not nice in Vegas.
No Support, No Service
by MikeBmi991 on 2022/01/06 06:08
I’ve never used AirBNB before, but decided to try it. Last week on the way to Atlanta, I booked a room through AirBNB. Well, got to the room, and it no where near looked like the pictures. It was dirty, and smelled heavily of Marijuana. I tried to contact the owner, but still to this day have I gotten a response. Airbnb has yet to reply. They charged me a lot of money for two nights. I told my family to get in the car and we went straight to a hotel. I can understand things aren’t as they seem, but for the owner & Airbnb to flat out ignore me is unprofessional and down right unethical. Shows me they are intending to rip off consumers. I made a costly mistake. I promise you I’ll never used Airbnb EVER again.
Awful
by Bonk Ty on 2022/01/06 05:31
Airbnb is the worst! My family and I had an accident on the way to our vacation. We tried to cancel our reservation, we sent pictures from the accident, but they didn’t care. They took our money. Like I don’t have many expenses now. Too bad they don’t help their customers. Unexpected things happen in life. That’s horrible customer service. Please think before you book with them
Disgusting
by kjwgkw on 2022/01/06 03:15
Sooo Air Bnb has decided not donate to “Republicans” like a child. I will def no longer be using this app. VRBO is cheaper anyways
Pet fee done wrong Airbnb!
by Con mike on 2022/01/06 01:34
Most hosts charge a daily pet fee because the longer the pet is in the property the worse the hair, drool, smell etc. So how can Airbnb screw this up??? Well they did! They want hosts to charge one fee, no matter how short of a stay or how long! Another form of their manipulation.
Great App
by llamagal11 on 2022/01/05 22:14
Love this app so much. I really love how a lot of people write reviews and I feel comfortable booking places.
Not the same company anymore…
by Futboleuro on 2022/01/05 20:14
I warn anyone that’s thinking of using this app to look at their “most recent” reviews and not their “most helpful” reviews. Booked an Airbnb in NY for NYE with my friends. They were both on the guest list. The total was around $1600. I ended up getting Covid and could no longer go because of quarantine. I reached out to the host and explained the situation. I asked if the other two guest can still go because they were okay and she replied yes. 30 minutes before the check-in the lady calls me about my status and I told her my friends were almost there. She said they couldn’t use the booked apartment without me being there. She said I had 2 options 1. Cancel and get your cleaning fee or 2. Don’t cancel and you don’t get your cleaning fee. I was beyond furious. My two buddies were going to NY with no place to stay. Apparently this lady is claiming that people are reserving airbnbs months in advance and then subletting them for profits. That is absolutely insane. I was not doing anything of the sort. She has all my info and so does Airbnb. If that was even the case they could easily press charges on me……it was NOT. I had no choice but to cancel. This lady walked away with over $1400 of our money with no services in exchange. Airbnb has done nothing to mitigate this issue. I’ve been in their chat support line for about 6 days now. The host said one thing and did another. I had proof of the conversation with the host and screenshot the text to support….they did nothing. I will never use their services again and I warn anyone that does. If this sort of thing happened in any hotel they would have refunded me my money right away. Airbnb does nothing to protect the customer and everything to protect the host. Because in the end they don’t have to eat into their profits. They’ve lost a loyal customer for life. These are not easy times and Airbnb is not doing anything to make it any easier.
Misleading emergency policy
by dissapointedguest1234 on 2022/01/05 20:09
Was not able to get to destination due to a wildfire. Airbnb refused to issue a refund despite their policy stating refunds in case of natural disaster. I have had a lot of great stays using the app, but I caution that using it comes with the risk that if something goes wrong, airbnb will not help you. They do not reward customer loyalty. I will no longer be using airbnb as a result.
It’s ok but taking advantage of users
by MilesMaxwell on 2022/01/05 18:38
Great concept but for a one month stay in Miami I’m paying $670 for service fees to keep the app running. Seems excessive and gouging users
Pet Filter?
by Weather addict on 2022/01/05 13:39
Used to love this app, but the removal of the pet filter is infuriating. Now I need to message every host before I can book, and I’m stuck waiting around for hosts to get back to me. This is absolutely slowing down my efficiency in my trip planning. This app and this company seem to be on a consistent downhill slide.
Removed option to filter for Pet Friendly properties.
by jambonnaise on 2022/01/05 06:38
Either removed it or buried it but as a I guest I cannot find it in the filters or amenities. Makes airbnb unusable for us.
Over 16 guest
by Exotico Productions on 2022/01/05 03:34
I love this app but I own a few properties that I can host over 16 guest and the app doesn’t give me an option :(.
Discrimination
by ghosh345 on 2022/01/05 00:59
They don’t like black people renting high price! They don’t solve any issues! They took a year to respond to a request! My lawsuite started last month against them! If you can go to a motel 6 or a fancy hotel do it! They over charge and they don’t tell you where the cleaning fee goes when it doesn’t go to the guest.
Too expensive!
by Dany2999 on 2022/01/05 00:08
The service cleaning and other fees are way too high. Sometimes it’s same price as couple day rent.
No thanks, Air B&Fee
by SmittyMc'Westurbergin on 2022/01/04 21:25
This app has the most convoluted pricing structure. The “best” priced places will double or triple when fees are added in. These are ridiculous, dishonest business practices. Sharing a house with someone else is often more than expensive than your own private room in a hotel. Fix it. Display the real price on your map.
Denied a travel credit that expired 6 days ago…
by trip junkie on 2022/01/04 21:12
I had a $20 referral and a $30 credit from a friend from last year. It literally expired on December 30 and nobody at Airbnb will work with me to extend that courtesy. I don’t care about the $20 one from 2020… But the $30 one that expired 6 days ago really bugs me. I am ready to book my place in Italy right now. $30 isn’t much to a big company like Airbnb, but it’s a lot to me. I’m super disappointed
Update
by ssg0809 on 2022/01/04 18:24
I got a notification that app has been updated. Not sure how to update the app on my iPhone.
Can’t clear notifications on app
by TK_200 on 2022/01/04 15:46
Can you stop notifying me to download the “updated app” when my app is up to date? Also fix the notification bug already that shows a red dot all the time.
Truth in pricing
by frustrated 1. on 2022/01/04 15:36
It’s great to be able to rent uniques accommodations all over the world but the surprise changes in price between what is advertised to what is charged on a nightly basis is very frustrating. Surely, being a technology company, you could figure out a better way to do this. There is no consistency which adds to the frustration. Some people say just plan to pay double the listed price, but it isn’t that predictable. Being upfront and consistent would be a great business model.
Pets friendly filter removed?
by LizaMeri on 2022/01/04 05:37
Please re-add the pets allowed filter. Such a hassle and waste of time having to click into each listing and open the description to find if pets are allowed.
Too Expensive. Prices are not transparent
by FlaFerFalll on 2022/01/04 01:56
The prices displayed when browsing don’t reflect the true price. The true price is only displayed when you purchase the rental. For example a room for $30 a night turns into $38 per night plus $50 cleaning feee, plus, $54 service fee. Basically they lie the entire time about prices. Not transparent and not cheaper than a hotel. Why would I pay $100 for just a service and an extra $8 per night for no reason mentioned. Basically you are paying 20% of bill on services just to use the app, plus taxes.
Never Again
by Gred Bleeflac on 2022/01/04 01:49
I was supposed to be proposing to my girlfriend. I’m in a foreign country “Mexico” and I show up with no place to stay. I tried contacting the host for days and no answer. So then I tried to get my money back from Airbnb it’s been a week and nothing. Not to mention by the time I figured out I wasn’t going to stay there the cheapest place was $2500 for 2 days because of the New Years. I will probably never use Airbnb again. The neighbors also said that we were the 6 guest to show up without accommodations. It was a f$$&ing joke and I hope she never is able to rent again on this website or anywhere else. Try showing up and don’t have anywhere to stay in Mexico. Thankfully some good local peoples gave us a place to stay for 2 days until we were able to find something. Probably one of the worst experiences of my life.
I hate Airbnb
by thekristykrabb on 2022/01/03 18:23
I’ve had a horrible experience with Airbnb where a host was a robot and cancelled our reservation minutes before our arrival (we travelled 4 hours to DC and were stranded). Our accommodation SUCKED and lied about the space it provided. Beds were blow up mattresses in the living room. We had to dish out $2k more for hotel reservations and never saw a penny back. AND they’ve had me locked out for months of my account - every time I try to update my password, I am given a link that does NOT WORK. Tired of giving them my business. Always tell my friends to use VRBO.
Be Aware of this Scam of a Company
by Katkatkat2021 on 2022/01/03 12:17
I will never use Airbnb again, and I am actively cautioning friends and family against using them. Summarising 2 bad experiences: - My friends and I were left with nowhere to stay in San Francisco after our host was a no show. While Airbnb offered to help find new accommodation, in reality, they only suggested new accommodation that was miles away from the city. We ended up finding our own replacement accommodation in the Tenderloin as this was all we could afford (anyone who knows San Francisco knows how unsafe the Tenderloin area is). - I booked a month’s stay in an apartment in LA. The apartment was terrible - it was dirty, with stained bedsheets, it was not as advertised, and worst of all it was unsafe. The lock was coming off the door, and despite the apartment being advertised as quiet, there was in fact an loud & intimidating Nextdoor neighbour. NOT safe especially when you’re a solo female traveller. Airbnb charged me $600 for a ONE night stay at the apartment. Their ‘customer support’ was non-existent. Trying to work with them was like talking to robots. There is no understanding, reason or logic. I would have had a more meaningful interaction talking to a brick wall. When choosing accommodation, be aware that Airbnb delete reviews on their listings as and when they wish. There is a chance that an accommodation can look as though they’ve had only positive reviews, when in fact Airbnb have chosen to delete any constructive reviews left. When booking, I recommend that you make sure that there are a good number of reviews within a recent time period. If there aren’t, or if reviews are ‘spotty’, it could be a sign that Airbnb have chosen to delete the constructive reviews. I think they do this because they favour hosts, as they know hosts (generally speaking) will bring in more money for them.
Their negligence will cost you. Literally.
by moxie.may on 2022/01/03 11:02
There was an issue with my rental that was impacting my health. Per their own standard, I worked with the host to resolve. And the resolution we both agreed to forced me to rent an apartment, spending the funds allocated for the trip I scheduled. However, when you go to try and modify or cancel, their system automatically charges you, without the option to reach out to the host. To prevent a $1k charge (occurring in less than 2 days) or being charged $800 for the cancellation, since the host agreed to waive any fees, I contacted their support. My chats were cold transferred without any heads up, the equivalent of being hung up on since no one from the receiving department followed up. When I called, I was told I was liable because I didn’t reach out to them, when every piece of their support system pushes you to resolve directly with the host. So I simply asked them to reach out to the host. Despite assurances that they would assist that day, the department was open, and that a supervisor would follow up with me, NOTHING was done. Even the host confirmed they didn’t reach out. There was 0 follow up or ownership. I had agents that didn’t both to read my messages or try to understand the issue. I was lied to, spoken over and hung up on, sent macros in quotes, sent unedited macros that assured me there was no personalization or care at the company. All of this, after explaining that such a charge would result in my not being able to exist given the cost of my new apartment. Their negligence has resulted in 2 days worth of back and forth (with still no assistance) and I’ve had to block them from all payment methods, including deactivating my debit card. Which has negatively impacted my bills and purchases outside of this company. They don’t have support, they have a system in place to HASSLE their users. What’s the point of dealing with a company like this?! I recommend using Google’s new service or VRBO.
Great finds!
by BrunetteChic82 on 2022/01/03 00:48
Seem to always find the cutest and coziest stays with Airbnb! Have always been pleased with each stay.
App not letting me log in
by JazzyJas97 on 2022/01/03 00:24
I don’t know what’s wrong with this app but his glitch needs to be fixed. I cannot log in through the app. I’m putting the correct login info and it’s still saying invalid
Where did the pets go?!
by Kris10yay on 2022/01/02 22:51
Where has the “Allows Pets” feature gone from your search criteria? Hoping this isn’t something permanent because we will be forced to utilize other vacation rental sites while traveling with our dogs. It’s impossible to expect travelers to message every host in search of pet approval prior to booking every stay. Hoping this is resolved soon.
Terrible app
by nate 183$. wjeiyznak on 2022/01/02 21:54
Please fix the app. It won’t even let me login and keeps crashing.
Love the app as a host, but is missing one key feature for hosts
by Adam_56 on 2021/06/28 17:41
The app is amazing and I love the expanded ability to included personal info in the scheduled messages. There’s a few things I really want that are not on the app and one is the ability to manually check a guest out of your unit so it allows you to leave a review and change automatically into new daily guests. Otherwise having to wait until 12-3 pm to leave a review after I’ve completed all checkout/check in tasks for the next guest and then having to come back later is a little annoying. Also, if there’s a way to turn off notifications for “_____ is arriving in 12 days” that’d be great. Additionally, I’d love to be able to utilize IF functions for shortcode messages. For example, if I try and attach a shortcode message and include something like the guests home city (“safe travels from /guest_city/!”) but the guests profile doesn’t have that information to pull, it shows as “/guest_city/“ in the message to the guest and I would like to be able to attach an if statement to drop part of the phrase if the info isn’t available (or warn me that it’s not filling it in bc it’s missing that data so I can fix it myself, otherwise I often miss it if I’m not diligent!). This would help avoid a lot of problems.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Worst customer service ever!!
by Prettyprincesskage on 2021/04/03 23:29
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
Airbnb has horrible support for customers
by poppy131313 on 2021/04/08 18:37
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
Awful Customer Service
by ÅBÇDÊFGHÏJKLMNØPQRSTÚV on 2020/08/16 01:19
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
Terrible company
by Elisabeth162628 on 2021/04/05 14:57
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
Unhelpful Airbnb
by Fhxhvfhjff on 2021/02/12 17:14
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
Ok it’s time to abolish the Covid cleaning fees
by Macieg4me on 2021/06/12 21:04
I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
The absolute WORST customer service!!!
by Treviewsapps on 2020/08/01 21:07
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Changing and not for the better
by Terrysan11 on 2021/12/12 16:55
Update: I don’t have time to write about the issues that I encountered on my trip in June 2019. Suffice it to say they were app and Customer Service based. Not worth the hassle. I booked the rest of my trip at a Hilton. At least I know what to expect. —— Admittedly, I haven’t used this app often. The city searches can be SO off as to be useless. Recently however, the terms are changing and NOT in favor of the customer. As someone already noted, having to submit one’s drivers license to book via the app. I did not feel comfortable with that. I had to pay for an entire stay in full (months down the road) on the day I booked. There was no way to quickly change a typo on the date. I had to book it and THEN change the date. Once that was done, I was [supposedly] credited back for one day. I am still waiting for the credit on my card. Makes no sense that one can be charged in seconds yet a credit takes how long? As I said, still waiting. The icing on the cake was an email that I received today informing me that emails regarding work trips would now go to my work email. An email for a place I have never even worked!!!!!! I am livid. That’s the last straw concerning privacy issues; especially incorrect information 🔥. After my trip is completed in June, good bye Airbnb. 😡
Terrible customer service
by Epicaustin1026 on 2021/04/01 21:28
I used this app for a while and never had an issue. I have nothing but positive reviews and have never had a problem. It was only recently that I decided to stay at a place in which I had to evacuate twice due to a fire alarm that I had a problem with this app and the people who work for them. I decided to contact the host asking for a refund as I was only able to stay at her place for under an hour. She proceeded to tell me that it was a false alarm both times and that she wasn’t able to refund me for even half of the money I spent, which is Airbnb policy to refund for at least 50% of the trip if it is canceled on the first night. Obviously I was very upset with the situation and so I contacted Airbnb themselves, who took weeks to reply just to tell me that there was no proof that I had to evacuate the building, even after I sent pictures of the fire trucks outside. They decided to refuse to refund me and I am still furious about the situation. I don’t plan to use this app again given my situation and I advise people to keep in mind that the customer service is VERY unprofessional and do not care about their customers. I am not one to complain, but this app doesn’t seem to care when an inconvenience happens and it seems like they just enjoy stealing peoples money. It’s very unfortunate.
AirBnB collects too much private information...too risky.
by Lv_2021 on 2021/08/08 10:29
I'm deeply concerned the amount of personal data AirBnB is collecting just to make a lodging reservation (official ID, phone #, emails, credit cards and then personal updated pictures). I get it that hosts need some assurance but this is overboard, not even airlines, hotels or other services collect this much info...sure, they ask for passports or IDs upon arrival for verification, do the required check in/inspection and return it. Why AirBnB needs to collect so much personal info? Why can't the hosts verify guests upon arrival anymore instead of this new practice? All the personal info AirBnB is collecting now is a risky bet on today days of security data breaches or commercialization of privacy info for marketing purposes. Despite the assurances the company provides, it does not mean they will not sell off our info or that it will not get stolen. In addition, I don't control my info anymore once is uploaded; for example, while creating my account, I uploaded the ID and the required picture but I don't even see them anymore, I have no access to even make changes/updates of I prefer to. Or even to remove it. I don't own it anymore. Yes, is my choice not to use this AirBnB service so I will no longer use them. Hopefully I'm not the only one having this genuine concern. Lv
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Don’t care about guests in emergencies. Side with hosts
by Penny Layne on 2021/11/02 20:55
I was going to go to Saint Augustine to spend the weekend in the beginning of October. Somehow, I accidentally booked a reservation at Beachers 301 (beach vacation rentals ). I got an email saying I was all booked and I was like no! That place looks gross, tiny and overpriced. I tried to get my money back (within five minutes of making this weird accidental reservation ) but they would only refund me half. So I said fine. I’ll just bring bug spray and bleach…However, me and my mother in law were in a car accident 4 days before my trip. I was in the hospital and unfortunately my mother didn’t make it. I contacted the host and said I needed to cancel my reservation and if I could get a refund. I was told no refunds! They give no refunds on anything no matter what. How can Beachers sleep at night and not refund money to somebody who’s in the hospital who just lost a family member?? I opened a claim with Airbnb and of course they side with the host, as they always do, saying they have to do with the host says. I spent almost $600 and got less than $200 back, which was the cleaning fee. I recommend staying far far away from Airb&b and especially that rental, Beachers in Saint Augustine. I will be deleting this app and downloading VRBO.. absolutely disgusting how they treat guests and steal money
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Terrible Customer Service/Assistance
by Alex102593 on 2020/09/21 20:26
I made a reservation for Airbnb, and was confident with my reservation based on the description and pictures. Once I arrived at my Airbnb, it was clear to me that the pictures and description or not an accurate representation of what I had paid for. The place was filthy, and falling apart. Covid was spiking, so I found it extremely uncomfortable to know how crammed the area was. The location of the house with an unsafe environment. All in all, it was safest and appropriate to leave. I believe the host was aware of the dishonesty, not allowing for refunds. The worst part about my Airbnb experience was the customer service. It took me hours to finally reach somebody, and when I did, I was transferred back-and-forth between employees until somebody said that they would be able to help me with a refund. This employee said I would have to wait for a call from the refund department. I waited a couple days before reaching out to the employee about not receiving a call. The employee said to be patient, and that it may take some time because of Covid. The chat was disconnected and I never received a call. I’m completely dissatisfied with the service I had with Airbnb. Unless something is resolved, I am confident to say that I will never recommend this service to anybody.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Don’t expect any help if anything goes wrong.
by User265337 on 2020/09/07 01:55
They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens.
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
Lack of support, steals your money
by mah3hh on 2020/12/09 04:36
After reading several reviews and comparing to my own experience I have found that Airbnb has no problem at all stealing people’s money. When you reach out for support they do not give it to you. They inform you about needing pictures only once it is past their 14 day policy. I have read many stories about Airbnb stealing customers money. But they also steal money from the host. I rent my Tiny Home through Airbnb and was having issues with the hot water heater. I offered my next guest a discount but they chose not to stay without hot water. So they canceled. Airbnb still charged me a fee even though the customer is who canceled. I waited forever for a supervisor to call me all the while only getting emails from her stating she was out of the office and would call me the next day. Never receiving a call she finally stated in email I could provide pictures proving the hot water heater was not working, but only if 14 days had not passed since the canceled reservation. Which after the repetitive emails stating she was out of the office and never contacting me, 14 days had already passed. I was charged and the case was closed after pleading with her to please not close the case. I would give zero stars if I could they do not even deserve one.
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Unreliable: this is not about technology only.
by Micleus52 on 2021/01/03 17:57
I wrote a review yesterday about a bad experience I had last week. When I say bad, I mean 3 big cockroaches inside the house, one of them under the sink. The place was so dirty I left one night before the rental ended. I wrote a review sharing my experience. A few hour later I received an email from AirbnB, stating that “They determined that my review for was in violation of their review policy – specifically the section on relevancy” and that “After examining my review for, they determined that its content didn’t contain enough relevant information about my host or experience to be informative to other community members. For this reason, they have removed the review”. They also informed that “This decision is in line with their review policy”. I read the policy and there is no way I infringed it. No second chance to write about a bad experience. Unilateral. I was curious and I spent a couple of hours checking several properties looking for bad reviews, Guess what? None. It is the AirBnB alternate reality, where everything is about them, their hosts and their stockholders. Customer satisfaction is manipulated. They do not care About their guests. Apps are not about technology only but about corporations behind it. This one is not reliable.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Customer Support
by Johnny Gale on 2020/09/01 15:16
Airbnb Customer service is terrible and they lack empathy for guests. There really needs to be another app just like this but better. I was banned from Airbnb after a host reported a lie. Mind you I reported him first! Because he stole money from me and was unprofessional. Airbnb took the hosts side and banned me forever. I can never create a new account which is a bit harsh. My account had all great reviews but because of this one host who lied on me my account is banned. I am banned from the Airbnb community. I tried to prove my innocence and explain the entire issue but Airbnb did nothing at all. I never even got a refund. How is that a guest reports a host first then the host gets upset because now he has a negative review and reports me back but says a bunch of lies to mess up my account is not cool. This is totally unacceptable and I should take Airbnb to court! I should not be banned I’m in the right the host is in the wrong. Not sure what’s wrong with Airbnb customer support team. They do not care at all. It’s very frustrating. I’ve tried several times sending multiple emails and calling multiple times and Airbnb has done nothing. They told me their decision is final. This is very unfair. I hope some day someone creates a new app that will compete with Airbnb.
Horrible experience . They really have gone down hill
by Sagasorus on 2020/08/13 00:45
Have just had THE WORST experience. Have tried to book a mini trip in California . Firstly I just booked a place in Carmel, looking at the listing closely after booking I realized there were more photos of beds then were listed . I then called the number listed and some weird man answered, screamed at me that I have the wrong number and slammed down the phone. Upon further research it turns out the listing is actually a small Hotel. I called the Hotel and they were disgusted to hear someone is making an Airbnb under their name. I have confirmation from the actual owner of the REAL hotel and they have confirmed that the listing is NOT them . Air Bnb’s response ‘ we will look into it. ...... 6 hours later nothing . Then on another booking a lady claimed the house was animal free and then minutes after booking I was reading the reviews and saw that someone had complained about animal hair. The owner then admitted she sometimes has he let’s there. I’m allergic to dogs so asked to cancel within the hour of making the booking. Airbnb by then refused to refund me in full even though it says clearly in their site ‘cancel with in 24 hours for full refund’ :( so disappointed and will never book with them again
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
Shady business practices
by Simkat92 on 2020/10/05 20:07
Had a terrible experience renting a condo in Galveston, TX. The property owners go by the name, “Beach Time Vacation Rentals BTR” and they falsely advertised their property. They claimed it was “beach and water front” and when we arrived we found it was neither of those things. There was a “beach view” but if you wanted to get near the actual beach you would have to cross a busy highway to get to it. Upon arriving we noticed this detail and called the property owners to cancel and get a refund. Leta, the supposed property owner became instantly hostile and aggressive over the phone, almost like she has dealt with this issue before and can’t even pretend to care. Airbnb was no better. They sided with the property owner and the $1,000 we spent on a 2-day rental was down the drain. We would have been more than happy to get the refund as a credit and spend it on another rental that wasn’t falsely advertised. But no such refund/credit was issued. Airbnb’s customer support is almost nonexistent so be super careful before booking that the rental is something you really want, because you won’t get in touch with another human for weeks after filing a complaint. We will NEVER use Airbnb again and we have told all our friends and family to stop using them as well.
Low Quality Long/Short Term
by Nicholas_456 on 2020/07/23 16:54
I’ve been renting with Airbnb for over 4 years, mainly for the convenience of short term stays for business travel specifically while living and working in Miami. Nevertheless, as I made more money and gained more vacation time I looked into long-term rentals for leisure. The pictures presented on the website weren’t consistent with the actual rentals upon arrival. In addition, to the last minute cancellations after the booking’ been confirmed. I will take responsibility for my actions when I say my spouse and I share an account sometimes to make things more, “user friendly” while we’re traveling and in different locations. For example: When I’m on business travel in a hotel and I need a last minute arrangement because of a delayed flight. Lastly, since the shake; downfall and switch of Airbnb’s upper-management. The quality of Billionaire revenues companies have yet to suffice the quality of there products. I am a Real Estate Listing Consultant in America and with that being said, we are held accountable for our actions accompanied by the products marketed and distributed. My advice to you, find another trustworthy short and, or long-term rental agency accompanying a plethora of qualities for your needs. With Warmest Regards, — Former AirBnb Renter
Horrible Customer Service
by alexgray4798 on 2020/08/03 18:01
I had my first and last stay with AirBnb almost two months ago. Customer service is horrible and I will not be using this service again. I decided to leave early from my stay, because the host had me under the impression the neighbors were calling her and telling her false information about me and the two others staying. So I left the stay early due to feeling uncomfortable with the neighbors. As soon as I get home, the owner decided to change her story and tell me that “friends” of mine were the people contacting her, not her neighbors. The host decided to put that in the review about the guest (me) along with multiple paragraphs of NOTHING BUT LIES. I contacted AirBnb about this, and after about a month and a half of waiting, they finally replied and said those paragraphs of lies and exaggerations “followed the guidelines”. Meanwhile I can pull up their “guidelines” and point out everything wrong with that review and how it doesn’t follow them. For example: “Content that refers to circumstances entirely out of another’s control”, “...assumptions about a persons character or personality”. The review broke both of those EASILY, yet AirBnb finds it completely okay for a host to write nothing but lies about a guest and ruin their reputation.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
If something goes wrong, good luck getting help
by Lindsayyel on 2021/07/22 23:15
I’ve used Airbnb with no problems for a few years now, but I’m leaving this review solely due to their support services when something goes wrong. In my case, there were rotting animals under the unit that causes an awful smell in the peak of summer heat. We had to leave after one night. I was able to work things out as much as I could with the Host, but inky got less than half of my money back. The rest was Airbnb fees and taxes. When I tried to get a complete refund, I was taken in circles through the support process — speaking to 4 different people for over a week without any progress on my request. They seemed to keep turning my case over to someone new and starting over again. I used to work in tech support so I understand how these workflows can be, but it really seems to me like incompetence. I finally decided to escalate and asked to speak to a supervisor over the phone, but was told that they will only email me. I haven’t heard anything. I think I will just have to give up and use other vacation rental sites like Vrbo. This really ruined my vacation and the weeks following! A company is really only as good as their customer service, and sadly Airbnb is severely lacking.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
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Airbnb
Description
Every day, millions of Hosts on Airbnb invite the world to live, work, and play from anywhere. DISCOVER MILLIONS OF PLACES TO STAY Choose from unique getaways—near or far—in many countries around the world. Find everything from a secluded beach house to an apartment in the heart of a city and book your time away right in the app. BRING FLEXIBILITY TO YOUR SEARCH Open to inspiration? Uncover our most unique stays when your destination is flexible. Choose “I’m flexible” for your destination and dive into one-of-a-kind stay categories—from domes to treehouses. You can also search with flexible dates for up to a year in advance to explore more options that match your needs. FIND FUN THINGS TO DO Get out and explore with a local expert as your guide—or immerse yourself in a new place right from your couch. Go solo, book a private group event, or join a group and meet someone new. Check out Experiences for any age or interest and book, save, or share your favorite ones—all with the airbnb app. CHAT WITH YOUR HOST AND CHECK IN EASILY Feel at home, no matter where you are. The airbnb app lets you chat with your Host, receive up-to-the-minute information about your booking, and make the most of your trip by getting the best info on everything local that only expert Hosts would know. Check-in is seamless with Arrival Guides—they’re delivered right to your app and include the address, entry information, and other helpful tips. LIST YOUR SPACE AND SHARE YOUR WORLD Turn your space into extra income on Airbnb. List it directly from the airbnb app, then receive the support and guidance you need to get started with hosting. It’s a great way to fund your dreams and inspire someone else’s next big adventure. KNOW YOUR SPACE IS COVERED AirCover is top-to-bottom protection for every Airbnb Host. It includes $1 million in liability insurance, $1 million in damage protection, and more. It's always included and always free. Only on Airbnb.
Pet friendly filter?
by wrugkirsf go jbv on 2022/01/16 16:15
The app got rid of the pet friendly filter making finding places where we can bring our dog significantly harder. Now we have to go through each listing
Great
by GreenStar13 on 2022/01/16 04:19
Needs a “my location” option in search.
Crazy policies
by Martin B777 on 2022/01/16 03:17
If you are a host on Airbnb , just know that you will not be favored by Airbnb. If you end up getting a bad review from a guest even when it is obvious they were lies due to the fact that Airbnb can see that you never had one bad reviews before and after the guest ,Airbnb would do nothing about it. I had a guest call to ask me if she can cancel because her boyfriend didn’t show up to her date on the same day of check in and I told her she would be charged all the same, the next day she called Airbnb to say she saw ants in my apartment without evidence. Airbnb canceled and gave her refund and she left a bad review too. I can’t believe airbnb do not have a review assessment board so as to be fair in case of issues like this. So as hosts after taking our money Airbnb still let some guest do whatever they like without looking into it. I need to take booking.com more seriously because they charge less and are fair to hosts. Even vrbo is better with hosts , they just charge a bit more.
No response from Airbnb with issue getting a refund
by Noreasterner on 2022/01/15 22:22
Host cancelled our stay due to a heating issue with the apartment & issued a partial refund. Airbnb has been silent on assisting in resolving the balance of the refund for a month & no further response. Next step is complaint with BBB.
App no longer has pet-friendly filter
by travels_with_dogs on 2022/01/15 21:42
It looks like the app no longer supports the pet filter for some reason. Please bring it back!
Makes managing easy!
by Lab112370 on 2022/01/15 14:52
Managing our short term rental from 2000 miles away is so easy with this app. We have never had a problem and have wonderful guests, minus one or two. Because of this app we have twice declined hiring a management company and forfeiting 28-35% of our profits.
Hate this app
by Merky88 on 2022/01/15 10:30
Can’t log into my old account. It is not very user friendly. Frustrated
VRBO is better
by BobbyCox81 on 2022/01/15 06:42
These people don’t care about their customers!!! Customer service is a joke!!!
Poor host and accommodation verification
by njckname44 on 2022/01/15 05:35
Certified host didn’t exist and neither did the hotel. Airbnb feels that just offering a refund after arriving at a non existent hotel in a foreign country is just compensation. Then they offered to correct it by providing “similar” accommodations. Their version of “similar” to a beachfront property is a jungle bungalow 10 minute drive from the beach (which I would still pay full price for anyway). Wasted 1/2 day of vacation on this, not worth the hassle.
Money hungry
by tile_k on 2022/01/15 02:36
The fact that they won’t refund taxes and fees unless you refund a guest 100 percent of their stay is ridiculous and greedy. Say a person leaves midway and you wanna be nice and refund them those nights... guess who keeps the taxes and service fee in full... yup Airbnb (those fees are percentages of the full costs). Guess who also doesn’t help out hosts at all if they have problems with guests... yup. Why? Because they don’t actually care about doing the right thing. They just wanna boost their bottom line. As my dad would say... disappointed.
All around awful
by alysonxnicole on 2022/01/14 16:44
My account was banned due to a “criminal record history” (which i don’t have). My boyfriend got locked out of his account and he wasn’t even able to start a transaction. Customer service is a joke. I was emailed that I was refunded but had yet to see the money back in my account.
What happened? Zero guest protections
by Peelage on 2022/01/14 16:41
I used to love Airbnb abroad and it worked out great in Europe as a guest. On top of that, I was a super host from 2013-2015 and had a blast meeting people from all over the world in Minneapols, Minnesota. I also attended their annual conference in San Francisco and loved the concept, mission, and the CEO/upper management. That said, over the last few years I’ve had a horrible experience with bookings across the United States as a guest. One place in Breckinridge, Colorado wasn’t even ready when I arrived (dirty sheets and trash all over). A place in Milwaukee was a house that was falling apart and the owners partied all night above us. Fast forward to San Diego and I tested positive for COVID and could not make my trip. I alerted Airbnb and the host, along with the airline and rental car company. Everyone gave me a full refund except AirBnb. The host ghosted me after saying thanks for letting me know. Airbnb gave me a partial refund (less than half) yet I’m still out $400 for a place I never even saw. Strangely, I thought the host would care because I did when people would reach out even less than 24 hours and couldn’t make it. I can’t imagine taking someone’s money and not providing a service to them. There should be automatic refunds for COVID, especially given regulations and laws that prevent travelers from making their trips if they test positive. The airline and rental car had no issues with this, but Airbnb did. On top of that, I can’t even review there property to let others know that they are booking without COVID protections and Airbnb having your back. I will not book an Airbnb again in the United States as sadly they also outsource their support and skirt around US law with complete disregard to those who book on here. It’s sad to see a once good company fall so hard and lose its moral compass.
Great way to travel!
by 03Matt on 2022/01/14 16:30
We love using Airbnb traveling domestically and internationally, always fun to find a new place to stay and travel to.
Roger rose
by rvr2353 on 2022/01/14 15:00
Love it easy
Great but need changes
by DatPrinceJonny24 on 2022/01/14 00:12
Beds their need to be a choice of bed size that all.. and homes that are affordable for 18-30 years old that are fun or have style
Filter option needs an update
by TaylorA2010 on 2022/01/13 19:20
If you want a private bathroom the hunt is real. You can’t filter it in your search which make things just frustrating.
Bring back *Pets Allowed* filter!
by jpn_az on 2022/01/13 18:49
Why, or why did you remove the “pets allowed” filter from the app? For those of us who travel with our pets, this is a critical filter, and without it we have to go through each listing one by one and look at the House rules. Yes, I can use the website instead, but it makes no sense to have removed this filter and reduce the functionality of the app. Please, please, bring back “pets allowed“!
Unknown Error Occurred
by ucheemermaid on 2022/01/13 06:41
My app just broke! I use it all the time, but just looked at an emailed travel suggestion and now I am getting a relentless “unknown error occurred” message. I deleted and reinstalled the app, but it’s still broken. No idea how to fix it; as a host, it’s something I rely on.
If there is no star I would give
by fndndkdkfjskjdydjs on 2022/01/13 06:24
Racist app
Does not care about users of app
by wmson2112 on 2022/01/13 05:53
This last experience with Airbnb will be my last.
Pet Friendly Filter Removed
by :$3!!:&!/? on 2022/01/13 05:13
The pet friendly filter was removed, unable to ascertain which properties allow pets without reading the house rules of each individual listing. Waste of time.
Great app, but has had the same bug for years
by RocketDino101 on 2022/01/13 02:39
I’ve been using the Airbnb app for years as a guest and as a host, and I love how convenient and useful it is. The only thing I’ve got a problem with is that there is a bug on the app where it shows me as having a notification, but I don’t. In my case, it USED to say I needed to update the app, but I couldn’t because it was already the latest version… now it just has a notification dot and no reason. This is the second time I’ve spoken to their techs about it (last time was probably over two years ago): The first time, I was told they’d look into it. Nothing happened. This time, I was told that it is normal and lots of users have to deal with it, and that there was nothing to be done to fix it. He suggested I write a review about it, and told me the design team checks these periodically. So… Tl;dr- The app is great. Customer service is great. There is a bug (mentioned above) that needs fixing. It doesn’t hurt anyone, but having a false notification constantly visible has been annoying me for years. Please fix it.
Dismal is a compliment
by gliderflyer on 2022/01/12 23:42
This site, app and website, will not work properly. App quits constantly, forgets apples choice of password and the help is useless. There is no way to connect property owner on app. ‘Something went wrong’ is the only response when attempting. Update warning is broken. Terrible service.
Not what it used to be, huge scam
by HumanReviewer on 2022/01/12 21:50
Airbnb used to be an awesome app, it is not anymore. Zero customer support, scam posts, and posts with moldy listings that ruin your clothes. Been trying to resolve an issue for a month with them and it’s clear hosts get the last say and guests are not valued.I’ll be suing Airbnb in small claims court for the damages incurred my last day, and submitting a fraud charge back to my credit card
unreliable
by amosakbre on 2022/01/12 21:46
Have a first and bad experience with this application, be careful if something wrong happens in your stay on the trip Airbnb is not responsible for customer service is bad and if you want to put a review of how your trip was, the host has to approve it by That pure good reviews are not honest, not reliable, if you decide to hire be sure to take video and notify the host of every detail it will not help much but at least you have proof, super disappointed in this application, remember the stars of the hosts in their misgivings are not real mine telling my experience they did not put it and only told the truth of my stay in a house in williams az, with Emmily as host
app is not working on IMAC
by casamarbuzios on 2022/01/12 21:12
the app craches when start entering the phone numer or email
Cancel my place day of….
by Jtmseattke on 2022/01/12 17:47
All I know is I showed up to the Airbnb about an hour before I supposed to be somewhere else couldn’t get a hold of the host. Couldn’t get in. Airbnb canceled the stay. This is the first time I’ve ever use them I will never use them ever again they’re the worst. VRBO IS MUCH BETTER.
Price changes and rental companies
by TerriVP on 2022/01/12 15:18
I had the hardest time trying to rent a place. I would open a house look at it see the price close app, price would have increased. Then asked to book go to book and it’s rented. Plus NOT happy that so many rentals are handled by rental companies. That is NOT how Airbnb started this company. It was very frustrating and seems a little suspect.
App functionality
by Spaceycat on 2022/01/12 14:54
This isn’t a review of Airbnb as a company but just for the app itself. When you click on the amenities and try to filter by specific ones the app now shows you a lot of listings that don’t fit your criteria on the map and list views. Which is entirely unhelpful and stupid. If I want to look for other properties that don’t fit my criteria I will UNCHECK IT MYSELF instead I’m being shown a bunch of properties I don’t want to stay in. If I click ‘hot tub’ please do not show me a million properties without a hot tub. Otherwise what’s the point of having that option. F your ‘more flexible ways to search’ whoever came up with that idea has bad instincts.
Love and hate Airbnb
by Vile82 on 2022/01/12 08:11
Airbnb as an app is wonderfully laid out, and allows several filtered options when looking for a place a stay. I’ve stayed at well over 15 different airbnbs over the years and the hosts are sincerely nice people, with great local recommendations and their own wonderful travel stories. Much like everything else in life, you get what you pay for. I would say that is true for 90% of the properties listed with Airbnb. I’ve stayed at one or two not so great places, because of a few friends that didn’t want to pay an extra $20-$30/night. Spend the extra few bucks on a place, it will be worth it in the end. Now why a three star review? Because Airbnb’s customer service ethics are so bad that it’s not even worth the time to type the epic amount of vulgarities I would like to throw at their customer service department. Much like the famous line from goodfellas, if you have an issue it’s very much “f___ you, pay me”. I cannot stress enough, if the host you’re looking to stay with is listed as a business (looking at you Evolve vacations). Stay away. Their cancellation policies are predatory, and they will find a way to make you pay for an entire trip if you need to cancel. Airbnb will also hold you in limbo for months until most credit card companies will deem the charge as happening “too long ago”, and you can no longer file a dispute with your credit card company. Don’t be a chump if this happens to you. Go right to your local magistrate and file a complaint and get a court date. See how fast Airbnb moves to help resolve the issue then, it’s almost comical.
No pet search anymore
by Mpolo421 on 2022/01/12 04:34
It looks like you can’t search pet friendly stays anymore. You can if you go to the site directly, just not in the app.
Missing “pets allowed” option under more options and house rules
by DuchessPearl on 2022/01/12 04:06
Moreover, on the screen that allows me to say how many adults, children, and babies are staying, why can’t I just add the number of cats and dogs? Regardless, the option for “Pets Allowed”used to be available from search more options and “House Rules” but now “Smoking Allowed” is the only option I see before it moves on to the “Hosts Languages” section.
Airbnb are horrible to their host
by Haley_310 on 2022/01/12 02:56
Airbnb allows their Guest to scam us host out of thousands of dollars a year. Guest will complain about the most craziest things like not having hangers or toothpaste. After they stood for five days and Airbnb will make the host refund them hundreds of dollars. Airbnb needs to protect their host too
Not a fan
by Jrr87 on 2022/01/11 21:50
As a customer that is paying for a service you should not be rated by a host. This platform is horrible . If you give a suggestion or say one thing the host does not agree with they can write a nasty review about you. Haven’t you heard the expression the customer is always right, especially when they are paying for a service . If your place is a dump don’t advertise if falsely . Too often Airbnb mgmt promotes this as they make money off the hosts or so they think . Airbnb is awful.
Pet friendly
by Mezmo on 2022/01/11 20:08
Did the upgrade in the app. What happened to the pet section?
Wonderful app
by Kitttttaye on 2022/01/11 18:13
I’ve never had a problem with Airbnb. I’ve always found the most unique stays! It’s so neat being able to stay anywhere around the world! Usually for cheap. If it’s unique, you pay for that experience. It’s always worth it. I’ve also met so many great people because of the places I’ve stayed. This app is so easy to use and it has everything you need to be prepared for your travel. I think I’ll be using this app forever. You can get a place literally the same day. We had to do that while driving through Nashville once. Definitely recommend this app if you hate hotels & travel a lot like me.
I am not happy with this application
by dolfeen on 2022/01/11 17:09
They do not respect privacy
Terrible CS
by Kabir Singh G on 2022/01/11 14:54
Had rats in my Airbnb. Was unable to receive any competent response or accommodation from Airbnb CS. Called several times with no response from anyone at Airbnb. Left several complaints.
Some quirks mostly ok
by -.o Ou hbl on 2022/01/11 10:10
It asks me to update and I come on the App site there’s no update so it goes to Open the existing one. Asked for tax info input, after filled in sent it to them and it’s still saying the same thing like I didn’t . Otherwise the app does work for the purposes it serves. Decent search options.
Recent experience with customer service
by Evagaby on 2022/01/11 08:48
I recently made a huge error when attempting to update my Govt ID within my profile and it resulted in cancelling all my future reservations. After freaking out, I spoke with an air BnB representative and after explaining the situation - I was able to recuperate my money for the original listings and rebook everything without any issues. I appreciate the follow up phone calls and emails confirming my refunds. Thank you again!!!
completely disappointed after using for more than 4 years
by Drokich on 2022/01/11 07:37
Just a terrible experience. So far I was dealing with many issues, but after today’s booking I’m switching to booking.com. I was looking for an apartment to rent, I was scrolling different listings in the correct city AND AMONG THEN YOUR APP showed a place that was 200km away from the city I was looking for. Right there. Mixed in with all of the right ones. I’ve booked ‘cause after 18 hour flight and 3 transfers I didn’t see the name of the city. And after immediately realizing I LOST THE MONEY FOR THE FIRST night. 25$ lost in 2 minutes. The worst terms and agreement, never coming back again and won’t recommend to friends. Better use booking.com or something like this.
Crushes all the time
by MishaBstr on 2022/01/11 04:14
Seems the app is broken on MacOS
They’re listening…
by martine baruch on 2022/01/11 03:41
Although I used to have Airbnb downloaded, the app isn’t currently on my phone. My partner and I were discussing a trip to Ashbury Park (IRL) and several hours later Airbnb sent me a notification recommending housing options. This app betrays your trust. If you haven’t downloaded this app before, don’t do it now.
Poor Service
by Muskhoma13 on 2022/01/11 02:23
they let you credit your refund to their app, but then won't let you book because of safety restrictions. & instead of giving you your money back they REFUSE. so, they refuse to let you stay for certain airbnb safety concerns & then refuse to give you your money back. MAKE IT MAKE SENSE.
Love the platform, but hate that they support terrorism.
by djpardee on 2022/01/10 18:32
Air BnB donated $500k to BLM in 2020. I’d give them 5 stars if it wasn’t for this. I’m not racist but the BLM organization burned and looted, and killed people all across America without being held accountable. We may have to switch to another platform if they keep this up. Air BnB, we don’t approve!! Don’t fund terrorism!!
Horrible customer service and true review censoring
by Xander-23 on 2022/01/10 15:17
Do not believe the glowing reviews listed in their website/app for hosts. Airbnb censors out any negative feedback and will say your review was too “vague” or has “name calling”! Who in their right mind engages in name calling when trying to leave an informed and accurate review of a place? Not going to be using this app/company anymore due to a lack of trust in their policies and censorship. User beware.
Airbnb was a great idea - communist much?
by Bellagrl777 on 2022/01/10 14:39
If you have a chicken coop you can Airbnb it LOL ~ Airbnb 2021
Gigantic rip off
by yurmom-27 on 2022/01/10 01:18
If your stay goes well it might be worth the money you pay. The moment it goes south you loose everything. A real hotel would have comp’d you for having waste water from the above unit come into yours. They would have moved your room. Not only does Airbnb keep huge portions of the payments, you have NO recourse even though the unit was a health hazard. A hotel would have WAY better service. Not using them every again.
Life changing
by mmeeks94 on 2022/01/10 01:07
My husband and I work remotely and travel throughout the year. Airbnb has introduced us to so many amazing homes and communities! We are so grateful for discounted monthly prices, internet check and easy communication with hosts. I would recommend Airbnb for anyone who is working remotely and wants to travel!
This App is a Pain in the a**
by nickname attempt 749 on 2022/01/09 21:02
See title
Horrible Customer Service
by TinkHol on 2022/01/09 19:42
Long story short had an horrible experience with an Host, reported it to Airbnb and they did nothing. They even went as far as deleting our bad review on them like they’re trying to cover up something. At first I was wondering why you rarely ever see bad reviews about a listing but now I know why. The Host did everything in their power to manipulate, lie and get away with the situation and of course Airbnb fell for it. We even have proof and of course they will still believe the Host. Never using this app again.
App doesn't work
by MecMusic86 on 2022/01/09 12:55
The app immediately crashes after entering 1 number of my phone number to login. Multiple app restarts/removals/reinstalls did not work. There are no easy or obvious ways to contact airbnb developers to report this issue to. So here it is...
SCAMMERS
by IDONTCAREABOUTNICKNAMESAPPLE on 2022/01/09 00:12
The guest agreed to a full refund however airbnb did not refund me 65.00 i had to cancel because i was sick, please return my money i was promised a full refund by rep and then they said only partial amount
They are liars, they stole my money
by ابوخالد 7993 on 2022/01/08 21:08
They are liars, they stole my money
The app will not allow me to book a room
by abbpim on 2022/01/08 18:01
I’ve tried contacting customer service several times and was told I’d be called back. No call back after several or my attempts to resolve this
Terrible
by paulmlyons on 2022/01/08 14:17
I went on my account to enable Airbnb to take future (5/11/22) funds to pay the balance on my rental. Low and behold they take the funds immediately. I called Capital One with in minute to stop transfer of funds. We told to try to figure it with Airbnb. I called Airbnb immediately after being put on hold a few times. I was told they couldn’t do anything because I make mistake. I asked to talk to supervisor I was told they get back to me in a day I called last night again to talk to supervisor I was told they would make it urgent. That was January 7 at 1 PM it is now January 8 at 9:15am still no call back I am flabbergasted this day and age that they can’t do anything about it in fact I don’t believe they can’t do something about it. So instead of them getting your money in they took it in January. So now I had to get Capital One to get my money back. I will never use Airbnb again there service fees are astronomical anyway Can you say VRBO
Total scam and bad customer support
by Louisthe13-13 on 2022/01/08 05:53
My wife and I had a recent trip where we had our reservation canceled on us 15 minutes before check-in with no warning. My wife is pumping for our newborn daughter and we were left without a fridge or anywhere to stay. Ended up having to book a hotel at the last minute costing hundreds of dollars more for the trip. AirBnB’s solution? They fined the host $100 and offered me a $14 coupon that was good for 3 weeks. Customer service reps were rude and condescending AND they pocketed $100 that did nothing for our restitution. Book at your own risk, because they will not offer any meaningful help if there’s an issue.
Notifications won’t clear
by Givememoremath on 2022/01/08 03:18
The app is fine except it keeps showing notifications after I’ve cleared them. Now it’s showing a notification to update the app but when I try to update it, it says it’s already updated.
Love
by Tigers1986 on 2022/01/08 01:13
This app is a must! Easy to navigate and shows everything I need in one place! I’ll never book with another.
Host
by dimitri-67 on 2022/01/08 00:33
App does not allow to setup any discounts for hosts. You have to use desktop app it is kind very hard when you try to run multiple vacation rentals.
No support, only automated systems.
by Blackedoutbradley on 2022/01/07 22:41
My wife and I have tried to create an account each, it deletes both our accounts and doesn’t give a reason why and now it won’t let us in or allow us to book somewhere. We submitted our IDs put our cards on there and it still won’t give us account. They don’t have a phone number or an agent I can speak to, to figure this mess out. It’s too much stress to rent a place for a weekend. We will be trying other apps or just going back to a good ol fashion hotel.
They will steal from you relentlessly
by abatto1 on 2022/01/07 22:29
Even if their app auto corrects your dates on your end without your permission or auto approve the requested check in time on your hosts end this app will find a way to steal your money and the customer service is absolutely awful every time. Do yourself a favor and just get a hotel.
Airbnb rules Defeats the purpose of the app
by Casey k 2002 on 2022/01/07 20:58
I tried renting a Airbnb because my girlfriends coming to see me while I’m in navy A school and i tried to book an apartment it said I couldn’t because I was “ high risk for an unauthorized party” I found out when I called it’s because I’m 19. So I messaged the host and she preapproved me I tried again and it told me I couldn’t because it was an entire house, but I can still rent a room inside a random persons house or a hotel. 1) I’m not gonna go sleep inside a random persons house with my girlfriend. 2) I’m 19 most hotels won’t even rent to me. Worst part I’ve rented from Airbnb’s before with good reviews and still I’m apparently still high risk
Pretty good but need accessibility filters
by GeapetCore on 2022/01/07 15:28
Overall app is useful but need ability to filter on things that are obstacles for folks with disabilities: stairs into house, king size bed (luxury for some, necessity of traveling with spouse with mobility issues), walk-in tub/shower, etc. I spend countless hours scrolling through to find a house with a king size bed.
Poor customer service
by christina2181497 on 2022/01/07 08:53
I had an awful experience with a host who told us we weren’t allowed to stay at their location after we had already flown into the city, leaving us stranded but refusing to cancel our reservation, leaving us with no refund. We called Airbnb customer service multiple times, speaking to multiple representatives who promised to get back in touch with us or who kept us on the line for over an hour with no result. We ended up booking a place two hours before we needed it, still with no reimbursement, rebooking, or refund as Airbnb specialists had promised us. And now two days after the trip has ended we have heard nothing from Airbnb even though we were promised they would reach out to amend this situation, and are now struggling to pay for the initial stay as well as the last minute booking which was obviously more expensive. Shocked by how this company handles their customers as I’ve stayed at multiple airbnbs with no issues, but nothing is being resolved and I’m very discouraged. Hoping Airbnb sees this comment and follows up with the multiple support requests I’ve made.
Not friendly to customer at all, super biased to host
by 南瓜萝卜白菜 on 2022/01/07 04:26
This is my first and also will be my last stay with Airbnb The host sent an claim asking for 4000 payment , which I was told through email . No phone number to explain , I don’t believe it’s my fault at all Customer service , come on , don’t favor only the host. Customer is also helping you to pay the bill So disappointed!
Distance
by Me09232000 on 2022/01/07 03:39
There are good deals on this app. I give it only three stars for two reasons. When I search for a town it gives many options that are up to 2 hours away from the town I searched. I understand if the options are limited y’all want to put more in there but if I’m searching for one town I don’t want suggestions that aren’t even close. Second, especially for all the travel RTs and RNs, it would be very helpful if we could search by the hospital and be able to choose how many mile radius from the hospital that we are willing to drive. Fix these two things and I’ll update my review to five stars.
Terrible customer service and support
by Gigifeau on 2022/01/07 02:44
I have been an Airbnb user for almost 10 years and I had never encountered any issues until we booked an Airbnb in Paris for the holidays. The pictures looked good, the price was very reasonable and based on our precious experiences we would have never imagined that hosts could get away with misleading customers with their photos. When we arrived at the place we started noticing that a few things that were off. The lock to get into the apartment didn’t work properly so every night we had to sit in the cold outside for about 30 min until we finally we would get it to open. The bathroom had red mold in the shower and the foundation of the sleeper sofa where the third person that was staying with us was supposed to sleep had a broken foundation. The heater, which we couldn’t adjust the temperature on, literally felt off the wall one of the nights and stopped working. We didn’t complain right away as everything kept piling up, but we did reach out to Airbnb on the second night of our stay when we felt we had made a mistake by booking that place. We finally heard back from Airbnb 9 days later after we started the claim and their response was the host wasn’t getting back to them therefore they couldn’t issue any refunds. They also said that because we hadn’t reached out to them within 24hrs, Airbnb couldn’t be held responsible. I’m baffled at the lack of support and understanding from this company. We had dreamed of a magical Christmas in Paris, which turned into a miserable stay thanks to the negligence of the Host and Airbnb. Beware of these caveats if you plan to book something on the platform. We will definitely not be booking any future stays with them.
Helpful Tool for Travel
by cardminister on 2022/01/07 01:48
I enjoy the ability to apply various filters when searching. I appreciate the numerous sites that are part of the system. We have already made several reservations all the way out into 2023. My only frustration is from the reviewing process. I gave a well deserved, five star rating to our last host. This was my first time doing the review process. I then wrote a detailed and informative review. Then I was presented with secondary questions that I didn’t know about. I was being honest with my answers. One was about night life. We are not nightlife people, so we had no first hand experience with it in the local area. So, I didn’t select it. It seemed like the right thing to do. Wrong. My 5 star rating was arbitrarily decreased to a 4.9 for location, which then negatively impacted the overall rating of the host. I was not allowed to go in and select “nightlife “ to repair the damage. This is wrong. I believe my rating should stand.
Horrible
by Triple xxxxxxxxxxxxx on 2022/01/06 22:04
Did everything I was supposed to. Supplied all the information I was asked for. Tried to make a reservation for my wife and I. Told I wasn’t “verified”. Huh? Gave all info. App crashed twice in the middle of trying to process everything. Removing my payment information and deleting app!!
So disappointed
by kipkaya on 2022/01/06 06:43
I’ve been a super host on air bnb for over a year and decided to travel for the first time in several years and had the worst experience of my life. My air bnb wasn’t the same as the pictures and was incredibly dirty. When I complained to the host he or she got so defensive and told me to leave so I did. And then air bnb and the host offered me a 20$ refund on a 350+ stay. People are not nice in Vegas.
No Support, No Service
by MikeBmi991 on 2022/01/06 06:08
I’ve never used AirBNB before, but decided to try it. Last week on the way to Atlanta, I booked a room through AirBNB. Well, got to the room, and it no where near looked like the pictures. It was dirty, and smelled heavily of Marijuana. I tried to contact the owner, but still to this day have I gotten a response. Airbnb has yet to reply. They charged me a lot of money for two nights. I told my family to get in the car and we went straight to a hotel. I can understand things aren’t as they seem, but for the owner & Airbnb to flat out ignore me is unprofessional and down right unethical. Shows me they are intending to rip off consumers. I made a costly mistake. I promise you I’ll never used Airbnb EVER again.
Awful
by Bonk Ty on 2022/01/06 05:31
Airbnb is the worst! My family and I had an accident on the way to our vacation. We tried to cancel our reservation, we sent pictures from the accident, but they didn’t care. They took our money. Like I don’t have many expenses now. Too bad they don’t help their customers. Unexpected things happen in life. That’s horrible customer service. Please think before you book with them
Disgusting
by kjwgkw on 2022/01/06 03:15
Sooo Air Bnb has decided not donate to “Republicans” like a child. I will def no longer be using this app. VRBO is cheaper anyways
Pet fee done wrong Airbnb!
by Con mike on 2022/01/06 01:34
Most hosts charge a daily pet fee because the longer the pet is in the property the worse the hair, drool, smell etc. So how can Airbnb screw this up??? Well they did! They want hosts to charge one fee, no matter how short of a stay or how long! Another form of their manipulation.
Great App
by llamagal11 on 2022/01/05 22:14
Love this app so much. I really love how a lot of people write reviews and I feel comfortable booking places.
Not the same company anymore…
by Futboleuro on 2022/01/05 20:14
I warn anyone that’s thinking of using this app to look at their “most recent” reviews and not their “most helpful” reviews. Booked an Airbnb in NY for NYE with my friends. They were both on the guest list. The total was around $1600. I ended up getting Covid and could no longer go because of quarantine. I reached out to the host and explained the situation. I asked if the other two guest can still go because they were okay and she replied yes. 30 minutes before the check-in the lady calls me about my status and I told her my friends were almost there. She said they couldn’t use the booked apartment without me being there. She said I had 2 options 1. Cancel and get your cleaning fee or 2. Don’t cancel and you don’t get your cleaning fee. I was beyond furious. My two buddies were going to NY with no place to stay. Apparently this lady is claiming that people are reserving airbnbs months in advance and then subletting them for profits. That is absolutely insane. I was not doing anything of the sort. She has all my info and so does Airbnb. If that was even the case they could easily press charges on me……it was NOT. I had no choice but to cancel. This lady walked away with over $1400 of our money with no services in exchange. Airbnb has done nothing to mitigate this issue. I’ve been in their chat support line for about 6 days now. The host said one thing and did another. I had proof of the conversation with the host and screenshot the text to support….they did nothing. I will never use their services again and I warn anyone that does. If this sort of thing happened in any hotel they would have refunded me my money right away. Airbnb does nothing to protect the customer and everything to protect the host. Because in the end they don’t have to eat into their profits. They’ve lost a loyal customer for life. These are not easy times and Airbnb is not doing anything to make it any easier.
Misleading emergency policy
by dissapointedguest1234 on 2022/01/05 20:09
Was not able to get to destination due to a wildfire. Airbnb refused to issue a refund despite their policy stating refunds in case of natural disaster. I have had a lot of great stays using the app, but I caution that using it comes with the risk that if something goes wrong, airbnb will not help you. They do not reward customer loyalty. I will no longer be using airbnb as a result.
It’s ok but taking advantage of users
by MilesMaxwell on 2022/01/05 18:38
Great concept but for a one month stay in Miami I’m paying $670 for service fees to keep the app running. Seems excessive and gouging users
Pet Filter?
by Weather addict on 2022/01/05 13:39
Used to love this app, but the removal of the pet filter is infuriating. Now I need to message every host before I can book, and I’m stuck waiting around for hosts to get back to me. This is absolutely slowing down my efficiency in my trip planning. This app and this company seem to be on a consistent downhill slide.
Removed option to filter for Pet Friendly properties.
by jambonnaise on 2022/01/05 06:38
Either removed it or buried it but as a I guest I cannot find it in the filters or amenities. Makes airbnb unusable for us.
Over 16 guest
by Exotico Productions on 2022/01/05 03:34
I love this app but I own a few properties that I can host over 16 guest and the app doesn’t give me an option :(.
Discrimination
by ghosh345 on 2022/01/05 00:59
They don’t like black people renting high price! They don’t solve any issues! They took a year to respond to a request! My lawsuite started last month against them! If you can go to a motel 6 or a fancy hotel do it! They over charge and they don’t tell you where the cleaning fee goes when it doesn’t go to the guest.
Too expensive!
by Dany2999 on 2022/01/05 00:08
The service cleaning and other fees are way too high. Sometimes it’s same price as couple day rent.
No thanks, Air B&Fee
by SmittyMc'Westurbergin on 2022/01/04 21:25
This app has the most convoluted pricing structure. The “best” priced places will double or triple when fees are added in. These are ridiculous, dishonest business practices. Sharing a house with someone else is often more than expensive than your own private room in a hotel. Fix it. Display the real price on your map.
Denied a travel credit that expired 6 days ago…
by trip junkie on 2022/01/04 21:12
I had a $20 referral and a $30 credit from a friend from last year. It literally expired on December 30 and nobody at Airbnb will work with me to extend that courtesy. I don’t care about the $20 one from 2020… But the $30 one that expired 6 days ago really bugs me. I am ready to book my place in Italy right now. $30 isn’t much to a big company like Airbnb, but it’s a lot to me. I’m super disappointed
Update
by ssg0809 on 2022/01/04 18:24
I got a notification that app has been updated. Not sure how to update the app on my iPhone.
Can’t clear notifications on app
by TK_200 on 2022/01/04 15:46
Can you stop notifying me to download the “updated app” when my app is up to date? Also fix the notification bug already that shows a red dot all the time.
Truth in pricing
by frustrated 1. on 2022/01/04 15:36
It’s great to be able to rent uniques accommodations all over the world but the surprise changes in price between what is advertised to what is charged on a nightly basis is very frustrating. Surely, being a technology company, you could figure out a better way to do this. There is no consistency which adds to the frustration. Some people say just plan to pay double the listed price, but it isn’t that predictable. Being upfront and consistent would be a great business model.
Pets friendly filter removed?
by LizaMeri on 2022/01/04 05:37
Please re-add the pets allowed filter. Such a hassle and waste of time having to click into each listing and open the description to find if pets are allowed.
Too Expensive. Prices are not transparent
by FlaFerFalll on 2022/01/04 01:56
The prices displayed when browsing don’t reflect the true price. The true price is only displayed when you purchase the rental. For example a room for $30 a night turns into $38 per night plus $50 cleaning feee, plus, $54 service fee. Basically they lie the entire time about prices. Not transparent and not cheaper than a hotel. Why would I pay $100 for just a service and an extra $8 per night for no reason mentioned. Basically you are paying 20% of bill on services just to use the app, plus taxes.
Never Again
by Gred Bleeflac on 2022/01/04 01:49
I was supposed to be proposing to my girlfriend. I’m in a foreign country “Mexico” and I show up with no place to stay. I tried contacting the host for days and no answer. So then I tried to get my money back from Airbnb it’s been a week and nothing. Not to mention by the time I figured out I wasn’t going to stay there the cheapest place was $2500 for 2 days because of the New Years. I will probably never use Airbnb again. The neighbors also said that we were the 6 guest to show up without accommodations. It was a f$$&ing joke and I hope she never is able to rent again on this website or anywhere else. Try showing up and don’t have anywhere to stay in Mexico. Thankfully some good local peoples gave us a place to stay for 2 days until we were able to find something. Probably one of the worst experiences of my life.
I hate Airbnb
by thekristykrabb on 2022/01/03 18:23
I’ve had a horrible experience with Airbnb where a host was a robot and cancelled our reservation minutes before our arrival (we travelled 4 hours to DC and were stranded). Our accommodation SUCKED and lied about the space it provided. Beds were blow up mattresses in the living room. We had to dish out $2k more for hotel reservations and never saw a penny back. AND they’ve had me locked out for months of my account - every time I try to update my password, I am given a link that does NOT WORK. Tired of giving them my business. Always tell my friends to use VRBO.
Be Aware of this Scam of a Company
by Katkatkat2021 on 2022/01/03 12:17
I will never use Airbnb again, and I am actively cautioning friends and family against using them. Summarising 2 bad experiences: - My friends and I were left with nowhere to stay in San Francisco after our host was a no show. While Airbnb offered to help find new accommodation, in reality, they only suggested new accommodation that was miles away from the city. We ended up finding our own replacement accommodation in the Tenderloin as this was all we could afford (anyone who knows San Francisco knows how unsafe the Tenderloin area is). - I booked a month’s stay in an apartment in LA. The apartment was terrible - it was dirty, with stained bedsheets, it was not as advertised, and worst of all it was unsafe. The lock was coming off the door, and despite the apartment being advertised as quiet, there was in fact an loud & intimidating Nextdoor neighbour. NOT safe especially when you’re a solo female traveller. Airbnb charged me $600 for a ONE night stay at the apartment. Their ‘customer support’ was non-existent. Trying to work with them was like talking to robots. There is no understanding, reason or logic. I would have had a more meaningful interaction talking to a brick wall. When choosing accommodation, be aware that Airbnb delete reviews on their listings as and when they wish. There is a chance that an accommodation can look as though they’ve had only positive reviews, when in fact Airbnb have chosen to delete any constructive reviews left. When booking, I recommend that you make sure that there are a good number of reviews within a recent time period. If there aren’t, or if reviews are ‘spotty’, it could be a sign that Airbnb have chosen to delete the constructive reviews. I think they do this because they favour hosts, as they know hosts (generally speaking) will bring in more money for them.
Their negligence will cost you. Literally.
by moxie.may on 2022/01/03 11:02
There was an issue with my rental that was impacting my health. Per their own standard, I worked with the host to resolve. And the resolution we both agreed to forced me to rent an apartment, spending the funds allocated for the trip I scheduled. However, when you go to try and modify or cancel, their system automatically charges you, without the option to reach out to the host. To prevent a $1k charge (occurring in less than 2 days) or being charged $800 for the cancellation, since the host agreed to waive any fees, I contacted their support. My chats were cold transferred without any heads up, the equivalent of being hung up on since no one from the receiving department followed up. When I called, I was told I was liable because I didn’t reach out to them, when every piece of their support system pushes you to resolve directly with the host. So I simply asked them to reach out to the host. Despite assurances that they would assist that day, the department was open, and that a supervisor would follow up with me, NOTHING was done. Even the host confirmed they didn’t reach out. There was 0 follow up or ownership. I had agents that didn’t both to read my messages or try to understand the issue. I was lied to, spoken over and hung up on, sent macros in quotes, sent unedited macros that assured me there was no personalization or care at the company. All of this, after explaining that such a charge would result in my not being able to exist given the cost of my new apartment. Their negligence has resulted in 2 days worth of back and forth (with still no assistance) and I’ve had to block them from all payment methods, including deactivating my debit card. Which has negatively impacted my bills and purchases outside of this company. They don’t have support, they have a system in place to HASSLE their users. What’s the point of dealing with a company like this?! I recommend using Google’s new service or VRBO.
Great finds!
by BrunetteChic82 on 2022/01/03 00:48
Seem to always find the cutest and coziest stays with Airbnb! Have always been pleased with each stay.
App not letting me log in
by JazzyJas97 on 2022/01/03 00:24
I don’t know what’s wrong with this app but his glitch needs to be fixed. I cannot log in through the app. I’m putting the correct login info and it’s still saying invalid
Where did the pets go?!
by Kris10yay on 2022/01/02 22:51
Where has the “Allows Pets” feature gone from your search criteria? Hoping this isn’t something permanent because we will be forced to utilize other vacation rental sites while traveling with our dogs. It’s impossible to expect travelers to message every host in search of pet approval prior to booking every stay. Hoping this is resolved soon.
Terrible app
by nate 183$. wjeiyznak on 2022/01/02 21:54
Please fix the app. It won’t even let me login and keeps crashing.
Love the app as a host, but is missing one key feature for hosts
by Adam_56 on 2021/06/28 17:41
The app is amazing and I love the expanded ability to included personal info in the scheduled messages. There’s a few things I really want that are not on the app and one is the ability to manually check a guest out of your unit so it allows you to leave a review and change automatically into new daily guests. Otherwise having to wait until 12-3 pm to leave a review after I’ve completed all checkout/check in tasks for the next guest and then having to come back later is a little annoying. Also, if there’s a way to turn off notifications for “_____ is arriving in 12 days” that’d be great. Additionally, I’d love to be able to utilize IF functions for shortcode messages. For example, if I try and attach a shortcode message and include something like the guests home city (“safe travels from /guest_city/!”) but the guests profile doesn’t have that information to pull, it shows as “/guest_city/“ in the message to the guest and I would like to be able to attach an if statement to drop part of the phrase if the info isn’t available (or warn me that it’s not filling it in bc it’s missing that data so I can fix it myself, otherwise I often miss it if I’m not diligent!). This would help avoid a lot of problems.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Worst customer service ever!!
by Prettyprincesskage on 2021/04/03 23:29
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
Airbnb has horrible support for customers
by poppy131313 on 2021/04/08 18:37
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
Awful Customer Service
by ÅBÇDÊFGHÏJKLMNØPQRSTÚV on 2020/08/16 01:19
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
Terrible company
by Elisabeth162628 on 2021/04/05 14:57
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
Unhelpful Airbnb
by Fhxhvfhjff on 2021/02/12 17:14
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
Ok it’s time to abolish the Covid cleaning fees
by Macieg4me on 2021/06/12 21:04
I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
The absolute WORST customer service!!!
by Treviewsapps on 2020/08/01 21:07
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Changing and not for the better
by Terrysan11 on 2021/12/12 16:55
Update: I don’t have time to write about the issues that I encountered on my trip in June 2019. Suffice it to say they were app and Customer Service based. Not worth the hassle. I booked the rest of my trip at a Hilton. At least I know what to expect. —— Admittedly, I haven’t used this app often. The city searches can be SO off as to be useless. Recently however, the terms are changing and NOT in favor of the customer. As someone already noted, having to submit one’s drivers license to book via the app. I did not feel comfortable with that. I had to pay for an entire stay in full (months down the road) on the day I booked. There was no way to quickly change a typo on the date. I had to book it and THEN change the date. Once that was done, I was [supposedly] credited back for one day. I am still waiting for the credit on my card. Makes no sense that one can be charged in seconds yet a credit takes how long? As I said, still waiting. The icing on the cake was an email that I received today informing me that emails regarding work trips would now go to my work email. An email for a place I have never even worked!!!!!! I am livid. That’s the last straw concerning privacy issues; especially incorrect information 🔥. After my trip is completed in June, good bye Airbnb. 😡
Terrible customer service
by Epicaustin1026 on 2021/04/01 21:28
I used this app for a while and never had an issue. I have nothing but positive reviews and have never had a problem. It was only recently that I decided to stay at a place in which I had to evacuate twice due to a fire alarm that I had a problem with this app and the people who work for them. I decided to contact the host asking for a refund as I was only able to stay at her place for under an hour. She proceeded to tell me that it was a false alarm both times and that she wasn’t able to refund me for even half of the money I spent, which is Airbnb policy to refund for at least 50% of the trip if it is canceled on the first night. Obviously I was very upset with the situation and so I contacted Airbnb themselves, who took weeks to reply just to tell me that there was no proof that I had to evacuate the building, even after I sent pictures of the fire trucks outside. They decided to refuse to refund me and I am still furious about the situation. I don’t plan to use this app again given my situation and I advise people to keep in mind that the customer service is VERY unprofessional and do not care about their customers. I am not one to complain, but this app doesn’t seem to care when an inconvenience happens and it seems like they just enjoy stealing peoples money. It’s very unfortunate.
AirBnB collects too much private information...too risky.
by Lv_2021 on 2021/08/08 10:29
I'm deeply concerned the amount of personal data AirBnB is collecting just to make a lodging reservation (official ID, phone #, emails, credit cards and then personal updated pictures). I get it that hosts need some assurance but this is overboard, not even airlines, hotels or other services collect this much info...sure, they ask for passports or IDs upon arrival for verification, do the required check in/inspection and return it. Why AirBnB needs to collect so much personal info? Why can't the hosts verify guests upon arrival anymore instead of this new practice? All the personal info AirBnB is collecting now is a risky bet on today days of security data breaches or commercialization of privacy info for marketing purposes. Despite the assurances the company provides, it does not mean they will not sell off our info or that it will not get stolen. In addition, I don't control my info anymore once is uploaded; for example, while creating my account, I uploaded the ID and the required picture but I don't even see them anymore, I have no access to even make changes/updates of I prefer to. Or even to remove it. I don't own it anymore. Yes, is my choice not to use this AirBnB service so I will no longer use them. Hopefully I'm not the only one having this genuine concern. Lv
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Don’t care about guests in emergencies. Side with hosts
by Penny Layne on 2021/11/02 20:55
I was going to go to Saint Augustine to spend the weekend in the beginning of October. Somehow, I accidentally booked a reservation at Beachers 301 (beach vacation rentals ). I got an email saying I was all booked and I was like no! That place looks gross, tiny and overpriced. I tried to get my money back (within five minutes of making this weird accidental reservation ) but they would only refund me half. So I said fine. I’ll just bring bug spray and bleach…However, me and my mother in law were in a car accident 4 days before my trip. I was in the hospital and unfortunately my mother didn’t make it. I contacted the host and said I needed to cancel my reservation and if I could get a refund. I was told no refunds! They give no refunds on anything no matter what. How can Beachers sleep at night and not refund money to somebody who’s in the hospital who just lost a family member?? I opened a claim with Airbnb and of course they side with the host, as they always do, saying they have to do with the host says. I spent almost $600 and got less than $200 back, which was the cleaning fee. I recommend staying far far away from Airb&b and especially that rental, Beachers in Saint Augustine. I will be deleting this app and downloading VRBO.. absolutely disgusting how they treat guests and steal money
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Terrible Customer Service/Assistance
by Alex102593 on 2020/09/21 20:26
I made a reservation for Airbnb, and was confident with my reservation based on the description and pictures. Once I arrived at my Airbnb, it was clear to me that the pictures and description or not an accurate representation of what I had paid for. The place was filthy, and falling apart. Covid was spiking, so I found it extremely uncomfortable to know how crammed the area was. The location of the house with an unsafe environment. All in all, it was safest and appropriate to leave. I believe the host was aware of the dishonesty, not allowing for refunds. The worst part about my Airbnb experience was the customer service. It took me hours to finally reach somebody, and when I did, I was transferred back-and-forth between employees until somebody said that they would be able to help me with a refund. This employee said I would have to wait for a call from the refund department. I waited a couple days before reaching out to the employee about not receiving a call. The employee said to be patient, and that it may take some time because of Covid. The chat was disconnected and I never received a call. I’m completely dissatisfied with the service I had with Airbnb. Unless something is resolved, I am confident to say that I will never recommend this service to anybody.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Don’t expect any help if anything goes wrong.
by User265337 on 2020/09/07 01:55
They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens.
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
Lack of support, steals your money
by mah3hh on 2020/12/09 04:36
After reading several reviews and comparing to my own experience I have found that Airbnb has no problem at all stealing people’s money. When you reach out for support they do not give it to you. They inform you about needing pictures only once it is past their 14 day policy. I have read many stories about Airbnb stealing customers money. But they also steal money from the host. I rent my Tiny Home through Airbnb and was having issues with the hot water heater. I offered my next guest a discount but they chose not to stay without hot water. So they canceled. Airbnb still charged me a fee even though the customer is who canceled. I waited forever for a supervisor to call me all the while only getting emails from her stating she was out of the office and would call me the next day. Never receiving a call she finally stated in email I could provide pictures proving the hot water heater was not working, but only if 14 days had not passed since the canceled reservation. Which after the repetitive emails stating she was out of the office and never contacting me, 14 days had already passed. I was charged and the case was closed after pleading with her to please not close the case. I would give zero stars if I could they do not even deserve one.
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Unreliable: this is not about technology only.
by Micleus52 on 2021/01/03 17:57
I wrote a review yesterday about a bad experience I had last week. When I say bad, I mean 3 big cockroaches inside the house, one of them under the sink. The place was so dirty I left one night before the rental ended. I wrote a review sharing my experience. A few hour later I received an email from AirbnB, stating that “They determined that my review for was in violation of their review policy – specifically the section on relevancy” and that “After examining my review for, they determined that its content didn’t contain enough relevant information about my host or experience to be informative to other community members. For this reason, they have removed the review”. They also informed that “This decision is in line with their review policy”. I read the policy and there is no way I infringed it. No second chance to write about a bad experience. Unilateral. I was curious and I spent a couple of hours checking several properties looking for bad reviews, Guess what? None. It is the AirBnB alternate reality, where everything is about them, their hosts and their stockholders. Customer satisfaction is manipulated. They do not care About their guests. Apps are not about technology only but about corporations behind it. This one is not reliable.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Customer Support
by Johnny Gale on 2020/09/01 15:16
Airbnb Customer service is terrible and they lack empathy for guests. There really needs to be another app just like this but better. I was banned from Airbnb after a host reported a lie. Mind you I reported him first! Because he stole money from me and was unprofessional. Airbnb took the hosts side and banned me forever. I can never create a new account which is a bit harsh. My account had all great reviews but because of this one host who lied on me my account is banned. I am banned from the Airbnb community. I tried to prove my innocence and explain the entire issue but Airbnb did nothing at all. I never even got a refund. How is that a guest reports a host first then the host gets upset because now he has a negative review and reports me back but says a bunch of lies to mess up my account is not cool. This is totally unacceptable and I should take Airbnb to court! I should not be banned I’m in the right the host is in the wrong. Not sure what’s wrong with Airbnb customer support team. They do not care at all. It’s very frustrating. I’ve tried several times sending multiple emails and calling multiple times and Airbnb has done nothing. They told me their decision is final. This is very unfair. I hope some day someone creates a new app that will compete with Airbnb.
Horrible experience . They really have gone down hill
by Sagasorus on 2020/08/13 00:45
Have just had THE WORST experience. Have tried to book a mini trip in California . Firstly I just booked a place in Carmel, looking at the listing closely after booking I realized there were more photos of beds then were listed . I then called the number listed and some weird man answered, screamed at me that I have the wrong number and slammed down the phone. Upon further research it turns out the listing is actually a small Hotel. I called the Hotel and they were disgusted to hear someone is making an Airbnb under their name. I have confirmation from the actual owner of the REAL hotel and they have confirmed that the listing is NOT them . Air Bnb’s response ‘ we will look into it. ...... 6 hours later nothing . Then on another booking a lady claimed the house was animal free and then minutes after booking I was reading the reviews and saw that someone had complained about animal hair. The owner then admitted she sometimes has he let’s there. I’m allergic to dogs so asked to cancel within the hour of making the booking. Airbnb by then refused to refund me in full even though it says clearly in their site ‘cancel with in 24 hours for full refund’ :( so disappointed and will never book with them again
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
Shady business practices
by Simkat92 on 2020/10/05 20:07
Had a terrible experience renting a condo in Galveston, TX. The property owners go by the name, “Beach Time Vacation Rentals BTR” and they falsely advertised their property. They claimed it was “beach and water front” and when we arrived we found it was neither of those things. There was a “beach view” but if you wanted to get near the actual beach you would have to cross a busy highway to get to it. Upon arriving we noticed this detail and called the property owners to cancel and get a refund. Leta, the supposed property owner became instantly hostile and aggressive over the phone, almost like she has dealt with this issue before and can’t even pretend to care. Airbnb was no better. They sided with the property owner and the $1,000 we spent on a 2-day rental was down the drain. We would have been more than happy to get the refund as a credit and spend it on another rental that wasn’t falsely advertised. But no such refund/credit was issued. Airbnb’s customer support is almost nonexistent so be super careful before booking that the rental is something you really want, because you won’t get in touch with another human for weeks after filing a complaint. We will NEVER use Airbnb again and we have told all our friends and family to stop using them as well.
Low Quality Long/Short Term
by Nicholas_456 on 2020/07/23 16:54
I’ve been renting with Airbnb for over 4 years, mainly for the convenience of short term stays for business travel specifically while living and working in Miami. Nevertheless, as I made more money and gained more vacation time I looked into long-term rentals for leisure. The pictures presented on the website weren’t consistent with the actual rentals upon arrival. In addition, to the last minute cancellations after the booking’ been confirmed. I will take responsibility for my actions when I say my spouse and I share an account sometimes to make things more, “user friendly” while we’re traveling and in different locations. For example: When I’m on business travel in a hotel and I need a last minute arrangement because of a delayed flight. Lastly, since the shake; downfall and switch of Airbnb’s upper-management. The quality of Billionaire revenues companies have yet to suffice the quality of there products. I am a Real Estate Listing Consultant in America and with that being said, we are held accountable for our actions accompanied by the products marketed and distributed. My advice to you, find another trustworthy short and, or long-term rental agency accompanying a plethora of qualities for your needs. With Warmest Regards, — Former AirBnb Renter
Horrible Customer Service
by alexgray4798 on 2020/08/03 18:01
I had my first and last stay with AirBnb almost two months ago. Customer service is horrible and I will not be using this service again. I decided to leave early from my stay, because the host had me under the impression the neighbors were calling her and telling her false information about me and the two others staying. So I left the stay early due to feeling uncomfortable with the neighbors. As soon as I get home, the owner decided to change her story and tell me that “friends” of mine were the people contacting her, not her neighbors. The host decided to put that in the review about the guest (me) along with multiple paragraphs of NOTHING BUT LIES. I contacted AirBnb about this, and after about a month and a half of waiting, they finally replied and said those paragraphs of lies and exaggerations “followed the guidelines”. Meanwhile I can pull up their “guidelines” and point out everything wrong with that review and how it doesn’t follow them. For example: “Content that refers to circumstances entirely out of another’s control”, “...assumptions about a persons character or personality”. The review broke both of those EASILY, yet AirBnb finds it completely okay for a host to write nothing but lies about a guest and ruin their reputation.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
If something goes wrong, good luck getting help
by Lindsayyel on 2021/07/22 23:15
I’ve used Airbnb with no problems for a few years now, but I’m leaving this review solely due to their support services when something goes wrong. In my case, there were rotting animals under the unit that causes an awful smell in the peak of summer heat. We had to leave after one night. I was able to work things out as much as I could with the Host, but inky got less than half of my money back. The rest was Airbnb fees and taxes. When I tried to get a complete refund, I was taken in circles through the support process — speaking to 4 different people for over a week without any progress on my request. They seemed to keep turning my case over to someone new and starting over again. I used to work in tech support so I understand how these workflows can be, but it really seems to me like incompetence. I finally decided to escalate and asked to speak to a supervisor over the phone, but was told that they will only email me. I haven’t heard anything. I think I will just have to give up and use other vacation rental sites like Vrbo. This really ruined my vacation and the weeks following! A company is really only as good as their customer service, and sadly Airbnb is severely lacking.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
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