Screenshots
Keyword Volume Hits KEI Rank
travel
20.67
9
itinerary
28.66
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb app
0.00
1
airbnb
474
1
air bnb
104
1
Search Visibility
App name
Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 4 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
App fairly good but prices misleading
by Wavemuxer on 2019/04/22 11:18
The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
Funcional 100%
by Pattyduarte on 2019/04/22 05:26
Me encanta airbnb la he utilizado en varias ocaciones y es perfecta.
Must Do Activity
by ChiDallas on 2019/04/22 03:21
I had so much fun drawing and painting Matheo! It was a step-by-step process and my final work came out much better than I expected. Would definitely do it again!
Eclair and choux class
by ram&kari on 2019/04/21 19:23
Everything was perfect, my wife and my learn so much, we recommend to everyone, thank you so much. 😊🇫🇷
WORST EXPERIENCE EVER!
by jvtiovftyio on 2019/04/21 18:07
I would highly recommend NOT using Airbnb EVER! Customer service is HORRIBLE! The place we booked looked NOTHING like the pictures. It was EXTREMELY DIRTY and UNSANITARY! The host was RUDE and didn’t do ANYTHING to resolve the problem. He sent us CHECK IN instructions to a TOTALLY DIFFERENT ADDRESS than the one listed on the actual booking. Customer service DID NOT hold the host accountable for the horrible experience that we had. They also won’t give you your money back.
Meh
by Kris banco on 2019/04/21 17:31
As a concept and company - good. As an app, terrible. I have failed to contact many hosts due to the failure to load inbox, load trips etc. sometimes I don’t get a massage texted and sometimes I do. Restarting does not help either.
Worst experience in my life!
by Worst riverside on 2019/04/20 19:55
I’m getting a problem with my actual reservation. I opened an support chat 2 days ago with Airbnb to ask help. I’m getting problems with my host. I did 1 month reservation and I’m on of the middle of the month and my host are doing a hell in my life. No one from the Airbnb helped me. I sent 2 photos and 5 messages to asking support and no one are helping me... An Hostel with 1 star is better then Airbnb... I’m going to the court to ask an refund and proofing everything for this!!!
Privacy Violation and No Help from Airbnb
by DWyukky76 on 2019/04/20 19:41
I am a traveling nurse and booked my first stay for 3 months. The place that I was staying at was not the same as the listing but I am not to picky so I didn’t complain. However, the host went into my room while I was working and searched through my things! I contacted Airbnb for help and a refund but Airbnb has not helped me at all! My booking is still active and I am still paying for a room that I am not staying in due to the host violating my privacy. It has been over a week and Airbnb has done NOTHING to help me. Yet the host has new people staying in the room that I AM PAYING FOR. I would not recommend Airbnb to anyone due to the way that I have been treated!
Frustrated and irked
by mzmscoyote on 2019/04/20 18:41
We used to be able to load a map of the AIRBNBs in a location and work from location needs. This now appears to be impossible. The time it takes to open every picture and find the location on a map is unacceptable.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Not good
by Zcalanderbou on 2019/04/20 00:09
So hard to navigate. Brings up results not even close to area searched.
Annoying, complicated app designed to sell, not help
by Cstar on 2019/04/19 22:45
The app is primed for booking rooms and selling tours but not good at managing existing bookings. It’s hard to find what you need in a pinch whether it’s the contact info of the host or the check-in instructions. Why can’t we access upcoming and current reservations directly from the home screen? And the app is slow and frequently serves up mysterious errors, probably because their servers are needlessly overloaded generating unnecessary pages. Simplify, people.
God forbid you have a problem and have to call Airbnb
by Becaru on 2019/04/19 21:56
Their phone reps cannot handle ANY issue that they don’t have a script for. It is almost impossible to get them to fix any issues that I’ve had. Also, it doesn’t matter how many times you ask them not to keep your credit card information on file; it’s there for their convenience and they won’t let go of it. I like the rentals that I’ve stayed at, but I’m using VRBO in the future.
Works on WiFi, not on network
by MplsCat on 2019/04/19 19:31
For a few months or so now, my app will not work unless I am on WiFi. I have reinstalled the app multiple times. I’ve gotten a new phone, also. But I still am unable to connect when not on WiFi. This is an issue since I need to communicate with the hosts and view entry details when not on WiFi. I just get an error saying ‘Unfortunately, a connection error prevented your request from being sent. Please try again’.
Huge bug over here
by Whitemike098 on 2019/04/19 18:03
I’m trying to confirm my ID and it’s telling me I it’s not a valid ID
From Marigny to Frenchman St walking tour
by Speavers on 2019/04/19 17:15
We took the tour with Nancy and she was very personable and knowledgable about the Marigny where she lives. We visited several clubs on Frenchmen which was fantastic. The group was very small which made it very enjoyable. Highly recommended.
Frustrating, infuriating and misleading reaults
by offtosomewhere on 2019/04/19 12:34
Soecific example: I searched for San Felipe Zambales homes and keyed in 3 filters and the results that showed included accommodations at Subic which is hours away from San Felipe. I’ve experienced variations of the same thing in my searches. I ket in a particular place and it still shows results of entirely different places, places miles and hours away.
Double Booking
by Willfifh on 2019/04/19 03:13
We had arrangements for staying in a house , so we decided to call the owner to see if we could arrive early and when we call her she told us that other people had booked the house for the same time. We called Airbnb for assistance and the response from them was that they where sorry and that was nothing they could do! One of the worst experiences I’ve had.
Awesome user experience
by Helen de France on 2019/04/19 02:41
This app is so awesome and easy to use. Way better than HomeAway, puts them to shame actually...
My weekend is ruin because of Airb&b
by sigmarie santiago camareno on 2019/04/18 23:13
We separated a house 3 weeks before to go on vacation in Puerto Rico at Cabo Rojo, today April 18 a few hours before we get there the owner said “the house is already rented” and air&b don’t do nothing to move us to another place, they just said “we can do nothing” . We trust in Airbnb for our vacations and now we are with no place and every place is full. Good job Airbnb!
Apple use
by dogmomnotforlong on 2019/04/18 22:15
Lots of times my app doesn’t work when I’m not connected to WiFi. I just traveled 12 hours and needed to go on the Airbnb.com website to get directions to our rental, or use my husband’s galaxy phone. This has happened several times and my app is always updated to the latest version. It can create a big problem when you’re traveling.
Can’t pay off your vacation?
by Mikeydjdjdjd on 2019/04/18 21:37
First of all I can’t understand the person on the other end, or her manager. I have a vacation in July I wanted to pay off. Nope can’t do that! I told them I was closing the credit card account that I paid the first half with. They then told me my reservation would be cancelled and it would cost me $158 cancellation fee. All I want to do is pay for my vacation early! Will never use them again... I will stick to VRBO!
App changes pricing
by Purplbutrfli on 2019/04/18 21:37
3rd party apps are allowed to change pricing. During booking, my app stalled for hours and magically I was charged 68 dollars more for my 2nd night and found out that a third party system changes the rates. No one can/ will help you if you catch it.
First time
by Plumber crack on 2019/04/18 21:29
First time users of Airbnb, was a very easy process. Very satisfied. Will definitely return to Airbnb for future trips.
Notifications not coming through
by I can read!!!!!! on 2019/04/18 19:15
Since the last iPhone update became available, I have not received notifications through the app. I upgraded hoping that would fix the problem. It didn’t.
Coupon scam?
by underoath21 on 2019/04/18 15:04
I was sent a text with a coupon code that was not accepted. 😩
Great App
by suzannebluedevil on 2019/04/18 13:21
Great app. Although sometimes the search feature searches way beyond the desired area. But the map feature awesome and easy to use.
Very slow app
by Johnblainesanchez on 2019/04/18 11:06
It crashes a lot and super slow app.
Bad, inconsistent experience
by Dy3o on 2019/04/18 06:40
Owner mistakenly approved me to stay, other people were there already and owner told me they could not host me so I left. Then the owner accused me of scratching her roommates car on my way out. (All messages were thru the app so it’s recorded) I contacted AirBNB and they offered no help.
Love it
by Cool Dude15201 on 2019/04/18 04:17
I Always check AirBB when I travel.
Easy
by Kelly who plays it on 2019/04/18 03:53
So easy to use and great places to stay
Not impressed
by Rating App on 2019/04/17 20:25
App is so so. Behind the scenes AirBNb protects itself and its hosts from poor service. What customer site restricts you from writing a review after 14 days? Only Airbnb does? Why? What company allows it host to have hidden cameras and then does nothing when exposed... Airbnb. why? Caveat emptor, avoid if you value your well being and protection of your rights!
Beautiful Home
by Pebbles Fincham on 2019/04/17 15:27
Great place to stay. The home is beautiful and has everything you may need. Pip is a wonderful host and goes above and beyond to make your stay pleasant. Her children are wonderful and well behaved. I will definitely book with her in the future
Awesome🙌
by ejh923 on 2019/04/17 14:36
The best app out there
OVERBOOKING made trip canceled in the last minute
by Crapchattt on 2019/04/17 12:30
Because of “overbooking,” our trip got canceled in Italy only one day before our check-in. It is clearly Airbnb’s fault cause they have tons of time to notify us about the situation but they chose to do it in the last minute Airbnb only gave us $50 compensation that doesn’t help anything - of course we can’t find a place to stay in the last minute. Not without paying 150%+ more. Stay away if you don’t want your vacation to be ruined.
Every update for past year has same…
by Chris Hong on 2019/04/17 05:24
…vague "What’s New" description (visible in "Version History"). Yet negative reviews with specific description recur because it’s unclear what bug (if any) was fixed.
Needs a map
by BIRDS!!!! on 2019/04/16 21:37
Laughing at the 99% five-star ratings. I want to love this product but I must be using it wrong. Without a map feature, it’s basically useless as a stand-alone utility.
App Crashes
by Jpcord3 on 2019/04/16 14:26
I have a fully updated iPhone 8 plus and this app crashes every time I open it. I’ve tried to delete the app and re-download it, but I am still having the same issues. When I do have an opportunity to actually open the app it will freeze indefinitely when I try to use the search function. Additionally, I’ll have my gf send me a link via messages (she also has an iPhone) and I’ll be able to open it, but it freezes too. I’ve tried rebooting my iPhone, but no luck. This is the only app on my phone that does this so I’m certain it doesn’t have anything to do with Apple.
Stuck in message inbox
by JWjaydubya on 2019/04/16 07:59
The latest version leaves me stuck in the inbox. The navigation bar at the bottom goes missing so then I have to end the app and relaunch. Please fix!
System Error Every Time I Tried To Login
by TheJoshymo on 2019/04/15 21:16
There was a system error every time I tried to input the 4-digit code they sent to my email to confirm my login. Couldn’t use the app, so it might be good, but I couldn’t use it.
App freezes when opening inbox conversation and feedback menu
by diegoz281 on 2019/04/15 19:07
App freezes when opening inbox conversation and feedback menu
Horrible
by pretty525 on 2019/04/15 18:37
My first time booking a air bnb they locked me out my account and didn’t refund me my money !!!! They said a special team was going to contact me about the matter nobody has yet to do that either.
Can’t login
by A๑take on 2019/04/15 16:57
This app keeps popping up a webview after I try to login.
Increíble App para conseguir apartamentos por una duración corta o intermedia.
by Arquitecto Carlos on 2019/04/15 16:27
Refleja muy bien las estancias que ofrecen. Es muy práctica la aplicación. Da muy buenas alternativas de alojamientos distintas a los hoteles
Worst app
by Ljshquaijagwjscw on 2019/04/15 15:02
Booked a Airbnb for a week n as soon as I paid it kicked me out n basically just took my money I called the help service and they aren’t helping or doing anything . Don’t recommend this to anyone ..
Login
by melissarnic on 2019/04/15 11:38
I reset my password so now I’m trying to log back in. I have it text me a code and when I enter it, it tells me something went wrong while processing my request. This has been going on for days
Cannot login
by rubyloves2laugh on 2019/04/15 10:20
When I enter my email and password it asks to verify my account by sms txt. I enter the code and it says it cannot process to try again later. Bad app.
Worst customer services ever.
by Lalsheref on 2019/04/15 08:24
To cut short my story, I used Airbnb services and booked a long term stay with one of their hosts in Europe, the host faulted in me and stood us infront of the apartment with no where to go in a new city for us, we had to move between two places and some cafes to be able to sleep the first four night before finding a new booking for the rest of our stay., I contacted Airbnb customer services and complained, they were unprofessional, and treated me as if I am a criminal, and kept during my stay arguing if I am eligible for a reimbursement of my endured expenses that I had to spent due to their Host’s unprofessional treatment to me and my family, up until now Airbnb are arguing and saying we will investigate the invoices you spent, and lastly said we reimburse you you half. Unbelievable, they did not even consider the horrific experience we had when you all of a sudden you found yourself after reaching the city’s airport , that your host say I can host you, come tomorrow, and you had to find a hotel, then the host promised to meet us infront if her apartment then she did not come but send a text sorry am cancelling the whole thing, imagine how scared we were , with our baggages on the floor , a new country we do not speak the language, dragging our bags to nearest cafe to find WiFi to find a rescue place. After this horrific experience, we did not get the kind and understanding and respected treatment from the Airbnb staff instead they dragged my case up until now after spending two weeks now, arguing that we are entitled or not for a reimbursement. Very low class customer services, I do not recommend them to any body any more. Finally, to be honest, there is another Host , my daughter used her apartment in the same city, she was a great person, she rescued us when we were stranded infront of the bad host apartment, I would use Airbnb just to book her flat only, if I ever will come to the same city, if I could rent her apartment without Airbnb of course I will do that. Not because Airbnb are good , but because the good host’s apartments are listed there, but Airbnb rating for me is the worst platform ever.
Garbage
by B1942 on 2019/04/14 18:09
Locked out of account “oops something went wrong”. This is after Airbnb said I shouldn’t get a refund for a property with NO RUNNING WATER. Boycott these parasites.
Super peeved
by jaeggsy on 2019/04/14 16:30
This app has me ready to throw my brand new phone out a window. I’ve been trying for 2 days to reset my password and it just keeps telling me that the app can’t process my request.
Love Airbnb, don’t love their app
by mtgoducks on 2019/04/14 14:17
Constantly presented with connection errors, can’t access information when I need it. Frustrating when you need access to information quickly on a reservation. Re-examine your apps back-end architecture PLEASE.
Can’t log in
by BBrent Buchanan on 2019/04/14 09:57
Whenever I attempt to log into my account it asks for a confirmation number, and every time I enter it it refuses to log in.
Not Working at all
by Aricaet64 on 2019/04/14 01:10
Downloaded, uninstalled, and reinstalled three times. Can’t log in because it says “something went wrong with your request. Please try again later.” Well maybe, but probably I’ll just wait until I can get to my computer. App is a waste of time if I can’t even log in.
Login on iPad has issues
by Ana0382 on 2019/04/13 22:39
I am trying to login to my account using my ipad, and I can’t get past the security code...gives me an error ‘something went wrong’ every timeI input the code
New IOS 12.2 issues
by SilverlakeSteve on 2019/04/13 19:36
I’m a host and when I’m messaged by a guest I no longer get the message notification on my phone. I have both Text & Push Notifications turned on however I just get text. Will an update to Airbnb be pushed out to users ?
Cannot login
by c_sfs on 2019/04/13 19:28
Cannot login and stay in white blank page
Unable to login
by GowriSrikar on 2019/04/13 18:55
I am unable to login the app. Could I know what the problem is? I get the verification code by both text and call. But it’s not accepting it claiming the server is a problem? Help please!
App not working
by AllanPerr on 2019/04/13 18:20
I’ve updated app, updated my phone and still receive an error that states “unfortunately, a connection error prevented your request from being sent. Please try again” haven’t been able to use the app in a month. All others apps work perfectly fine on my phone.
Hard to review if you can’t log in!
by nicoman14 on 2019/04/13 17:27
I am unable to log in to the app using 2FA. After entering my password and the code I receive, it just says “There was an error processing your request. Please try again.” I tried numerous times. I am using the latest iPad with the latest version of iOS.
App doesn’t tell you there’s an update available
by zeropegleg1 on 2019/04/13 15:54
Was using an older version of the Airbnb app that wouldn’t provide a filter for the facility or room-type, such as “entire place” like the web app does. I ended up searching in the App Store and sure enough, there’s a newer version available which now provides similar filters you see in the web app. So if something doesn’t seem correct to you, just check to see if there’s an update for you in the App Store. All good now.
App Issues
by mccormicklass on 2019/04/13 14:59
I haven’t taken our first trip yet, and had no issues finding and booking a place. However I switched devices and now cannot log back into the app. I’ve deleted and re-downloaded several times and keep getting the same error- “something went wrong processing your request” Please fix this!
Probably the worst app built so far!
by oktasucks on 2019/04/13 04:17
How do you guys manage to run a company with an that’s this buggy? You hire engineers from top schools and still can’t get through. Shame on you!
Unusable
by Jw23. on 2019/04/13 02:23
Cannot get through verification code... I’ve tried re-installing, get the code via email/text/phone... No luck. “Something went wrong... try again”
Cant login
by app_state_student on 2019/04/13 00:36
App is not working correctly. It will not let me login using the code. No matter what way I have it sent (email, text, etc) it is not letting me type in the 4th number.
Cleaning fees and extra charges should be included in posted nightly price.
by asdreyyyhhu on 2019/04/12 19:06
It’s very misleading to look at posted prices and then have large cleaning fees or other costs tacked on. Annoying to have to open each listing to find out additional costs. Total cost per night of stay should be posted as the listed price.
From 5 to 1 to 4 to 2... back to 1*
by JonAbt on 2019/04/12 16:34
Update: Reason they didn’t delete the data was because they weren’t obligated to do so. In their own words... “Because your country of residence are the United States, you are contracting with Airbnb, Inc. Data deletion is a right afforded by the General Data Protection Regulation. GDPR generally does not apply to users of Airbnb Inc. Subsequently, we are unable to fulfill your deletion request.” Now I understand you didn’t have to delete it. Nor did I ever ask for GDPR. I just wanted my account deleted. You can say no and just like you I don’t have to give you 5 stars. You can have another 1 to add to your collection. I’ll keep an eye out for your inevitable competition :) —————— Roller coaster of a ride on the review stars of this app. I updated to 4 stars (briefly) from its abysmal 1 but have put it down to 2 after discovering the account I requested in writing to be deleted was still there. This is the platform you use, they are using your data, use them until a better option is available. Or make a better option.
Active duty military do not stay here, do not use Airbnb
by chiefofqueef on 2019/04/12 06:15
I stayed at an Airbnb where someone broadcast that they had a room and bedroom for $26. I arrive at the premises and they say oh Airbnb double booked me come to find out it was the host that was double booking but Airbnb backed them up. The hose then said and stated to Airbnb because I was active-duty military I must have PTSD, wow wow can you believe that, I have proof of this, and Airbnb believes them even though I’m still active duty and a 03 and in the nurse Corps the United States Navy. It’s not about the money it’s about the principle do not use this app they areAnti-military and anti-mental health.
Verify my code
by Eugenedee on 2019/04/12 06:07
I’m having a problem and I need it fix ASAP I’m trying to get rent a house but it came to the point where I had to enter my verification code the code will send to my phone I will put the code in and it said “ something went wrong while processing your request please try again” I need answers I have to rent a house on the 26 of July please help me ASAP
Errors with no instructions on how to resolve the
by D morrow on 2019/04/12 04:53
I can login to the app then asked to confirm by receiving a message code. After entering the code, I get an error screen stating ‘something went wrong ‘. Been fighting with it and am now done. I’ll his app is pathetic!!
Are you kidding me
by txfish2 on 2019/04/12 02:35
After trying to complete a booking for over an hour with numerous useless verification codes I wish I knew how to say F you in many many languages.
Allows listing if illegal Israeli settlements
by Pali1948 on 2019/04/11 19:22
Reversed decision to not allow listings of illegal Israeli settlements. Not a fan of apps that participate in the occupation.
Can’t even log in now
by xThexReason on 2019/04/11 19:10
I’ve got two phones and I use Airbnb on both. When I try to log in on one phone, all I get is an “unexpected error please try again.” Thats after they’ve texted and emailed two codes to try to log in with. On my second phone, the posting itself was a pain!! I still don’t even know if my proper accounts are linked to Airbnb to make sure I get paid.
什么辣鸡软件
by 暴怒的Katrina on 2019/04/11 15:30
第一次气到怒给1星!几次国外的使用体验都很差劲! 1.和房东的联系太差了,好几次付款之后房东说没房,给我退款,还有一次房东要我从ins定,还威胁我的人身安全! 2.软件不稳定,准备付款之后,出现什么订单错误,无法联网??
Won’t let me agree
by DianaLMB on 2019/04/11 15:30
The new update will not let me agree to the terms of service on a smart phone! Ugh. 🤷🏼‍♀️
Good but needs some work
by The Phantom Hero on 2019/04/11 11:59
Great alternative to staying in a hotel especially when you’re on a budget. However there is an option to pay half the money to reserve a place, and then you can pay the other half later. I’ve done the first part and now I want to pay the rest of my balance a few days early to be on the safe side, but apparently there is no way to do this. From what I am able to gather Airbnb charges the same account you paid from automatically, but it’s not explained very clearly, and it would be nice to have an option to pay remaining balance.
Can’t access
by thisnicknameshitiscrap on 2019/04/11 05:09
I just downloaded the app earlier today and have been trying to sign up since. My husband reserved an place for us next month and I can’t even make my own profile to see where we will be staying.
Supporting Apartheid
by JosefA48 on 2019/04/11 04:41
As a American I find it very hard to support Airbnb who allows tourists to visit illegally occupied land - where Palestinians aren’t even allowed to visit. I totally understand that a business is there to make money, but let’s have some integrity?
Terrible host services
by Awesomeeegirl on 2019/04/11 00:09
A psychopathic woman decided to give my home 1 star because of her inability to read the description. Keep in mind that I have gotten 5 star reviews for every other guest. This psychopath decided to SPAM my phone number with disgusting messages so I called her a crazy old woman. Airbnb then DEACTIVATES my account for “discrimination” even though she has been harassing me. Absolutely unjust and unfair. Airbnb should be ashamed of the way they treat their hosts.
Airbnb
by PitaBread703 on 2019/04/10 21:08
To the creators of This awesome app, thank you -Everyone
Very dissatisfied
by milky kokoa on 2019/04/10 20:42
My first time using them and I will never use them again.i paid for my trip advance and they cancelled 4 days before I was supposed to leave. They give me a full refund but I would have to wait for 5-14 days before I could get my money back. Thanks for ruined my birthday celebration with my family.
Won’t allow me to sign in without accessing my contacts list
by virusjerm on 2019/04/10 01:36
I have an Airbnb account via my gmail address, but it refuses to let me sign in with my password unless I allow the app to access and download all of my contacts. I tried multiple times then deleted the app. Not worth it.
Makes you login with Facebook so difficult just to get logged in
by JFC Carpentry on 2019/04/09 21:15
This is the most frustrating App I have ever used. Even if you try to login with your email only it won’t even let you it MAKES you use Facebook so they can acquire all your personal information through Facebook. Zero privacy, so difficult to login that I’m over it at this point. I’m 30 years old and good with technology I am just so frustrated with the fact that it is forcing me to use my Facebook account to login.
Very bad
by karthik hosavaranchi on 2019/04/09 20:49
I did book 4 places and each of which is bad experience. I won’t suggest any one using this site. Most of the hosts listed are scams. Relay on mails, app is of no use. Cares less about the customers and all policies are towards host. Over all I would rate Airbnb -ve.
Editing email address
by FrekkingMia on 2019/04/09 20:34
I cannot change my email address because I need my « forgotten » password. I already tried to reset that darn password 5x already. Error message that the app is having a maintenance or something else. My head hurts.
App needs a lot of improvement
by dan pace on 2019/04/09 18:57
The app itself is terrible. Doesn’t work unless I’m connected to WiFi even with full service and every other app works. Layout is not straightforward. Booking is confusing. Also if you book a hotel/motel the app charges a service fee the hotel normally wouldn’t if you didn’t go through the app. I avoid using at all costs.
Mobile app buggy
by ezmyl on 2019/04/09 07:52
I am using IPhone X iOS 12.1.4 and the inbox messages don’t work most of the time. It shows an error “Unfortunately, a connection error prevented your request from being sent. Please try again”. I am using decent internet and it’s been like this on and off for me. Though every other feature on the mobile app works fine for me. It’s really annoying when I go to messages I can see my previous messages (maybe cache) and no new messages. Another error pops up “Something went wrong with your request. Please try again later.”
Very very slow app
by MAJKL9 on 2019/04/09 07:38
Please optimize app
Error processing credit card payment
by Support??? on 2019/04/09 04:45
I have received the run around. I have tried calling the Airbnb support team and was not able to talk to someone in the authorization team at Airbnb live. They opened a ticket and started emailing me. They pointed me back to AMEX. I called AMEX. Amex says everything is fine on the card. I called Airbnb and they are now going to have someone call me back... after 72 hours I will not hold my breath. It’s sad because I love the Airbnb experience but right now I’m looking for a competitor to replace the service.
Notifications fail
by rckymntndiamnd on 2019/04/09 02:13
As a host, I’ve been having trouble with getting notifications through the app all along, but it seems worse more recently. I’ll open my app to see missed requests, guest questions and any number of things needing attention. I’ve reset all the settings multiple times and still nothing comes through. It’s a huge bummer since the app is basically required for effective hosting.
Show dates when not available
by Angel Cortes on 2019/04/08 22:22
I’ve been monitoring a room in Munich for the Octoberfest for a couple of weeks now. When decided to book it, it shows an error saying that this room is not available for my specific dates. Why keeps showing up? Who knows!?. Not fun!👎🏻
Latest update needs improvement
by henrykhsiehca on 2019/04/08 20:39
In the latest AirBNB app update, somehow you guys eliminated the title of the listings in which I can’t differentiate among all my multiple listings, the only way I can find which listing it belongs to is by opening each text thread and click on details which is a pain to manage. Can your app development team change that back? Also is there a way to increase the text reply field to more than mere 3 lines of text? It’s very hard to edit with just 3 lines in view, previous version provided a much larger text field for responses for easy edits.
The welcome screen...
by WildStyleLabs on 2019/04/08 20:21
I don’t appreciate the SJW crap pledge at the first launch of the app.
Won’t load at all.
by mariekody on 2019/04/08 19:52
I have been unable to use this app since I downloaded it a few days ago. I even updated it today but it keeps giving me an error message. Don’t know what is happening with the app and the website. Neither will work for me.
They blocked my account at my time of need!
by Ejsunshinee on 2019/04/08 16:46
If I could put 0 stars I would. My parents had to go out of the country to do some personal business. They already had a place PAYED for and ready. A few days before my parents had to fly out, the renter decides to flag them as “suspicious”. My parents tried staying somewhere els on Airbnb and they were not able to as they got blocked. I decided to try and rent a place for them and my account was blocked as well. I quickly called customer service. I told them everything and asked if he can help me unblock it since I needed to rent a place in a short period of time for my parents. He basically told me to wait for an email and he could not do anything. I told him I had received the email and no exact reason was given to why my account was blocked. So he did nothing, no help what so ever. This was very frustrating as I needed a place for my parents to stay. They took away our choice of being able to rent a quick place on Airbnb because someone from Mexico decided a paying customer was suspicious. This created so much stress for me because the place my parents relied to stay at was taken away a couple days before they would fly out. The way this is set up is not very well taken care of. There needs to be a better way to be able to distinguish a customer and someone that’s actually suspicious. I wouldn’t have called customer service if I was. This would have been the first time I’ve ever used this and it was a horrible.
Total crap.
by smash3333333333333 on 2019/04/08 14:17
This is my first and hopefully last time booking a room with Airbnb. The first time I tried to pay for a room I attempted to use 3 different payment methods all which resulted in an error to complete booking. So today I tried again and got through that part thinking no problem just a glitch in their system but no. Then I have to upload a picture of an ID?!? Ok fine, only there was an error in uploading of course. So I had to do it again! This time it worked but now I have to take another photo to id myself?! Seems a bit ridiculous but fine. Oh but now you have to download an app!!!!!!! Then u have to upload a profile pic but of course that’s not enough to identify you now you have to take a real-time photo of yourself too. I’m done. Not sure why everyone likes Airbnb so much I can’t even get past the freaking booking process, you would think you were trying to gain access to the White House, what’s next do I need to send in my fingerprints and CV next? Sorry but no thanks, I would rather sleep in my car then ever use Airbnb.
Refund rip off
by 713bean on 2019/04/08 05:24
While I do love the selection and diversity of air b&b, I hate that they’re so sneaky with trying to not refund your money, even when you cancel MONTHS in advance. I just tried to cancel a reservation by using their in-app instructions on how to cancel, but mysteriously there was no cancel button. A customer support agent offered to cancel it on his end....as if I had any other option. He specifically asked if I was ok with only getting back half of what i paid, again, as if there was another option. He goes through the whole process. After the trip is cancelled, I ask ‘so how does the refund work?’ To which he responds that because there is still a balance (I have paid over $300 already) they won’t be refunding ANY of the money. This is the second time they have tried to pull some bs and not give a refund. Very disappointed. That’s just bad business.
What a joke 🤬
by Grace, RN on 2019/04/08 02:07
AWFUL! RIDICULOUS! SCAM! We paid in full for a reservation, when a change of plans came up immediately after booking I try to cancel. You would think this would be simple since I’m within the 48hr window of booking....NOPE! This is where the scam comes in. When I try to contact the “host” I’m left on hold for (no joke) over an hour, listening to a recording of how important my call is to them! Called multiple times without any answer UNTIL hitting close to the 48hr mark post-booking! And they are unable to provide me with my full refund since I did not contact them with in 48 hrs!!!!!! Are you F***ing kidding me?! What a SCAM! Only to talk to a “case manager” in South East Asian that had no answers and would have to look further into the case and give me a call later on with an update. At this point I’m fairly certain that if we arrived at the location we booked there would be no such place to stay! First time dealing with AirBNB and it is an absolute disappointment! Someone better make this right!!! The irony of this whole situation is that, my husband and I were considering making one of our places of residence an Airbnb since we live very close to the LLWS complex. NOT NOW! I don’t want to deal with furious guests if this is what people go through!!!!!!! Ridiculous! This is exactly why people should just join a rewards program with a hotel: 24/7 friendly service with prompt troubleshooting and NO SCAMMING!
Disappointing
by Dr ADR on 2019/04/08 01:43
Finally tried to adopt the Airbnb concept and arrange a home for an upcoming trip. Sadly, none of the places I attempted to book would allow tenants who have no reviews or history with Airbnb.
CENSORSHIP. Do NOT use this app!
by Ihop23947 on 2019/04/07 22:53
Conservative Canadian commentator and former Toronto mayoral candidate Faith Goldy has become the latest victim of political deplatforming, having been banned from Airbnb. Disgusting. We need a law protecting political orientation from attack by companies like this. DO NOT USE THIS APP.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
They blocked my account at my time of need!
by Ejsunshinee on 2019/04/08 16:46
If I could put 0 stars I would. My parents had to go out of the country to do some personal business. They already had a place PAYED for and ready. A few days before my parents had to fly out, the renter decides to flag them as “suspicious”. My parents tried staying somewhere els on Airbnb and they were not able to as they got blocked. I decided to try and rent a place for them and my account was blocked as well. I quickly called customer service. I told them everything and asked if he can help me unblock it since I needed to rent a place in a short period of time for my parents. He basically told me to wait for an email and he could not do anything. I told him I had received the email and no exact reason was given to why my account was blocked. So he did nothing, no help what so ever. This was very frustrating as I needed a place for my parents to stay. They took away our choice of being able to rent a quick place on Airbnb because someone from Mexico decided a paying customer was suspicious. This created so much stress for me because the place my parents relied to stay at was taken away a couple days before they would fly out. The way this is set up is not very well taken care of. There needs to be a better way to be able to distinguish a customer and someone that’s actually suspicious. I wouldn’t have called customer service if I was. This would have been the first time I’ve ever used this and it was a horrible.
Health and safety issues and lack of customer support for guest
by Samurisam77 on 2018/09/07 12:56
As a disabled person with a chronic autoimmune condition I travel frequently to see my doctors from my home base. I had preferred to use Airbnb because of having the comfort of a home like environment away from home less traffic than at a hotel and kitchen/laundry access however lately I have been so distraught as some hosts misrepresent their posting are aggressive to the point of putting my health and safety at risk. I’m left at the mercy of hosts and having to protect myself, finding myself looking for alternate accommodation at last minute and having no control over what I can expect from my stay. There is no way for Airbnb to verify if what hosts properties are like, if they have a mental health issue or if anything happens then one is left calling the police scrambling for another place in middle of the night and poorly reimbursed for ones distress even by way for a refund even when made unsafe or for services not rendered. It shouldn’t be like this I have found some really awesome hosts but their should be better customer service and protection especially for disabled guests and those with serious medical condition. I don’t know if I can continue to use Airbnb but am hoping this message reaches the management and something will be done to change the experiences guests can have and better help in a situation when things go wrong.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
App is so-so
by ice57 on 2018/04/22 18:16
This is a review of Airbnb the app, not the business model. I’m all in on the business model. Here are some things the app need some work on: if you have a slow speed connection, it becomes impossible to log into the app if for some reason you need to do that (changing accounts, for instance). Especially if you’ve connected it to your Google account. No method seems to work if you find yourself in this situation, and let’s face it some of the properties in Airbnb have slow or no access (tethering your iPhone, like I am tonight). Right now, I cannot log into the Airbnb app, but I can access and log into virtually every other app on my iPad. This review is a good example of being online with a slow connection, and yet I can’t log in to the Airbnb app. Also, the app always opens in search mode, even if I am on an active trip with Airbnb. It would be nice, even mandatory, if the app would recognize that you’re on a trip staying at one of their host houses and drop you right into that trip when you open. Why? Simple.. I am trying to contact my host and every time I open the app, I have to find my trip, click on it and click “contact host”. That is something that should be improved.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Fix the bugs! - STILL! 15 months, and counting...
by PlantGirl404 on 2019/02/27 23:57
I use the app constantly. For the last year however, I have not seen the red notification icon on the app, which keeps me from knowing whether there is something I need to respond to. Per the rep, I uninstalled and reinstalled, I turned off then on the push notifications on my settings and still no little red icon. The rep this morning (Lisa) told me there was an article explaining why they no longer have this feature and I have yet to see the article but that is downright dumb to remove that from the app. I rely on that to respond in a timely manner and this is beginning to affect my response time. Recently it has further devolved to now show the icon AFTER I check my notification so I have to go to the notification a 2nd time to remove the icon. Since I first installed it, I have never been able to use the search icon in the mailbox. It’s never worked. Now, the “submit review” option is faulty, so now have to close the app, and remove it from my phone history to reset it and use the app again. The app should not be this unfriendly (and devolve).
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
What a process to get started!!!!
by takes too long to set up on 2019/03/01 07:50
I got online to find a place to stay 47 minutes ago. I found a place right away and try to book it. When I got to the site where I finally do the confirmation it kept saying it wouldn’t except my card. When I got in touch with someone at Airbnb they said it was likely due to a problem with my bank. When I called the bank they explained to me that there was absolutely no charge from Airbnb and there would be no reason for them to refuse it so there’s no problem on their end. The guy at the bank told me he had issues trying to set up an account with Airbnb as well. The lady I was communicating with told me multiple times she had no idea what was going on and that they would never hold my credit card account for any reason. But when I finally downloaded the app and was able to create a profile apparently that was the hold up. In addition to that they didn’t want my credit card number and they did keep it on file. What a mess. 50 minutes later I finally have a place that would have taken 5 minutes on VBRO.
Customer capability needs improvement
by Hallopolloza on 2019/02/16 16:59
Customer Service= not trained well on policy. If you have an issue, ask for a manager. Gift Cards= never buy one. You cannot apply a gift card in certain scenarios. Such as split payments. I tried to apply a gift card to my reservation when booking. There was no option for partial gift card payment + credit card payment. I could only split the payment in which now Airbnb restricts me from using the rest of my gift card per their policy. Coupons= I received a coupon after complaining about a bad host experience. Great, it’s still sitting in my account and I couldn’t apply it to my reservation because again, Airbnb doesn’t have the capability to allow multiple payment methods. I couldn’t apply both a coupon and a gift card. So now I have to book 2 more trips in order to use my gift card & my coupon credit. I’ve had pretty good luck on the properties themselves but the app needs improvements and customer policies need to be easy to use and would likely promote their gift cards if they weren’t so restricting.
A++ customer service
by Silverlake dteaming on 2018/05/28 04:25
Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
If i could leave half a start i would
by Issac Luzanilla on 2018/07/19 17:50
If you wanna get your money stolen from you and lied to about where you’re staying, this is the app for you, this was my very first time using airbnb and i needed a place to stay that night ASAP, so i got a place and as soon as i get there, right when i walk in the house is thrashed, the bathroom was horrendous, and NOW for the room i was staying in, Instantly when i walked in it smelled like dust, my friend sat on the bed and within 5 mins of laying down there was a bug crawling on him, this place looked like its been used and not cleaned in months, the place was basically infests with bugs... i got out of there immediately and cancelled my stay to go find a motel 6... little did i know they were gonna keep my 240$ for the 2 nights i was supposed to stay when i was only there for a mere 20 minutes... 240$ for 20mins!!!!! The airbnb “support” team was no help at all they basically told me the host had the right to rob me for 2 nights... Never use this app unless you like to just blow money. Horrible customer service, horrible communication, horrible FIRST TIME EXPERIENCE using Airbnb. They let me go broke in the City of Denver. WILL NEVER USE AGAIN ID RATHER SLEEP ON THE STREETS!
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Impossible to get promised help with problems or emergency cancellations
by Mcgowse on 2018/08/08 08:54
In principal, I am a fan of AIRBNB. But, two recent bad customer support experiences have left me down on the app. I booked a place in May and the description and detailed directions sent were problematic, ultimately making it impossible to get to cabin via undisclosed ferry on holiday weekend. The host and AIRBNB were not helpful at all. The host changed the listing as this was going on. Despite my sending details including copies of screenshots showing problems and texts with just, AIRBNB not only refunded nothing but simply stopped communicating with me. Unfortunately, I had already booked a cabin in Montana and just learned I need surgery. I am getting bare minimum Back from host. She is refusing to do more. And, I cannot figure out how to effectively deal with AIRBNB’s resolution center which failed me in May but promises relief for things like medical emergencies. It is all s joke. They will refund nothing. I obviously will never use again. Tread cautiously unless your plans are imminent or in stone. Regardless, one would think they would offer some type of travel insurance, but no...Must make more money ripping people off. No more business from me
AirBnB Rocks
by Mark of The Mountain on 2018/09/30 05:24
We love almost everything about AirBnB. The app is so easy to use. They have thought about everything. Time does not permit me to list everything I love about the app and the service. Let me just say easy is the biggest thing. We are currently in a 16 night trip across Europe. Having the itinerary with all nights on one interactive screen is so nice. However, I wish I had longer after the stay to give my reviews and I wish I could edit them once I have entered the review. I travel only with a phone and the deadline for completing the reviews is before I get back. Editing a review once you have entered it can only be done within 48 hours and it must be done from a desktop computer. So be thoughtful and careful with every detail when entering a review for your host and for your accommodation. We have had 100 percent positive experiences with all of our stays with Airbnb. This will be our third trip using Airbnb.
Poor Experience, No Resolution.
by taltig on 2019/03/31 21:18
We had never used AirBnB before this trip. We booked a property. Whole home, four nights. Paid weeks in advance. Booked weeks in advance. Took our whole family. 16+ hour drive. We arrived, home was nasty. Food left in the fridge and freezer, dirty showers, dirty dishwasher, one of the showers leaked when you moved the shower head. Windows were so dirty you could not see through several of them. We left and checked into a hotel. Contact AirBnB, who contacted our “host” - who feels we are not entitled to a refund and we should have contacted him after check in to remedy these issues. In my opinion this should be clean prior to arrival. I would understand if this was a last minute booking, but it was not! This host was a “super host” - which apparently means nothing. We were offered a $100 travel voucher, of which we will never use. I’ll never use this app again and will be staying in hotels with a nice reputation. While I understand they do not keep funds in escrow or anything of that sort, it seems ridiculous that no one can do anything about this issue. If you’re looking for a house in Jacksonville, FL, avoid one on Woodbridge Court off of Beach/Kernan Blvd S.
Great service, not so great app
by Spazzfx on 2017/10/03 23:51
Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done.
Unexpected surprise
by Footloose adventure on 2018/07/20 11:09
I’ve been traveling from San Francisco, through Canada, to the east coast with my wife and our large dog for two months now and are heading to Europe for 3 months. We are pretty much exclusively staying in Airbnb’s. Before we departed for this road trip we stayed in a few Airbnb’s and were surprised to discover something we did not expect. Before our first Airbnb experience we thought it may be a bit awkward to stay in someone’s home and to have them so close in some cases. We quickly discovered that having a host is very much a positive morning, and that the type of person that would like to be a host is a naturally friendly, personable, helpful person. Every host we have experienced has been great, making us feel warm and welcome. We developed a quick friendship with few them and continue to stay in touch and plan to return to visit it them as much as to enjoy their home.
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Pros and Cons
by Diahnn on 2018/09/14 00:11
I love the business we’ve gotten from Airbnb and the personal links we can put on our listing to make sure our guests can’t book unless they meet certain requirements. I don’t like the fee Airbnb charges both our guests and us. They have taken more than $600 from individual renters over the summer. When I called to make sure that was right, I was told the percentage they take varies from 6-15% depending on the place and time of year. It seems only fair that the percent be the same across the board. We must charge a county tax in addition to the nightly fee and need to give our renters our phone number to pay through PayPal. Airbnb scrambles our number and it becomes additionally hard to collect this tax. I would like for them to require the tax as an additional charge like the cleaning fee instead of having us chase after it from renters after they have already booked. They do this in a few places already.
Worse service ever
by #salma on 2018/12/07 17:15
Couldn’t find 0/5, if i found i will give it to this service, they don’t give or help woth the rights of the clients. My boyfriend wanted to book an apartment for few days and he asked the owner of it for a discount if it possible and she said YES!!! Then tricked him by giving him another one woth the same location and apartment but only to book a room and she didn’t months that or anything she just said ( i will give you discount use this link and book it ) then he did book it because he trusted the lady and especially the airbnb because even if something went wrong he thought that they have something called give the person their right and what they’re asking for as far as they are paying for it . But NO . Because when he found out after few days that it’s not an apartment and she tricked him with only one room in an apartment with other 3 rooms . He called airbnb and asked for his rights but they didn’t give him back his money even 10% even they saw what’s everything happened and talk t oother lady but in the final didn’t do anything!!! This is the worst app and service i’ve ever seen
Bad Customer Service, Only Avoids Responsibility
by emma13975 on 2018/09/10 01:31
Reputation of a company is earned in crisis management. Been a super host for a long time, and recently had a guest who left early and had reservation shortened. We agreed with case manager to refund guest the rest of days the guest did not stay, yet somehow the case manager later cancelled the entire reservation and refunded the guest fully. Now I’m left with no pay out for hosting this guest for days. I’ve been contacting Airbnb customer service for quite a while, and the only response I got is that the case is being handled and they will reach out to me. However, I never hear back from Airbnb within the time frames they promised. I could never get in touch with the case manager who is working on this issue, and every time I called, representative on the call didn’t know what was happening. I could only assume Airbnb does not want to pay host for hosting after Airbnb has mistakenly refunded guest in full. If this is the way Airbnb chooses to treat hosts, I could only suggest other hosts to have a plan B, because once you run into a problem with any guest or with Airbnb, you are in it on your own.
Amazing House! Great location!
by Framly Disney Vacation on 2018/08/13 20:57
The home was awesome. Great location. Near absolutely everything i.e Disney, shopping, grocery and food. The house was very clean and comfortable. We felt really at home during our stay. The bed was comfortable and the carpet felt very good in between my toes 😊. The kitchen was very clean. New appliances and clean refrigerator. Easy to access with the smart lock. Absolutely loved that feature. Every now and then you may run into an unwanted 4 legged guest but it’s hard not too because they’re everywhere in Florida....lol. Note to potential renters: the house sleeps 🛏 10, however there aren’t enough towels for 10 people and absolutely no wash cloths are provided so bring your own because it’s not stated that they’re not provided. Don’t forget toilet paper because there’s only one roll provided and you’ll go through that pretty quick with a house full. It would also be nice if they provided dish soap because there are still some of us that actually washes dishes instead of using the dishwasher (soap provided for that). Overall the house was amazing and I’d definitely stay here again. The host is great!!! Very attentive and responds very quickly to questions and concerns. This place definitely get 2 thumbs up 👍🏽 from me and my framily (friends and family). Items NOT to forget: Trash bags Paper towels Extra towels Wash cloths Soap Enjoy your stay because we did.
Lost lists
by 101Micheal on 2018/06/26 17:39
Overall, I absolutely love the app, it's easy to find homes almost anywhere. My main concern is the fact that most of my lists of homes have gotten erased. I spent an extensive amount of time saving homes in many, many different areas, when I went to check back on the lists, I realized most of them had been erased...which means that I'd have to take the time to restart all of them, which would end up pointless, because other lists would end up getting erased. I'll take a guess that there is a limit of lists on the app, which I must say is bs and I would recommend you guys allow people to make as many lists as they want. I have also noticed that the search engine doesn't provide a list of related areas anymore, if you are to type in a city or place. This causes issue because now you have to weirdly specify what exact area you are talking about. These are the only two main problems I see with the app, I would like to see these problems fixed.
Allows people to steal your money.
by rrrripppedoff on 2019/01/15 03:15
I booked on a Saturday night for a week in Asheville. I got normal acceptance and thought I was done. Oh no, I get communication from the host that now I must go through their approval process. Very long drawn out list of rules and some where I was supposed to send them lots of personal info. They have already said I had the room and they have my money. I was confused because I am a senior and was trying to do this on my phone and was tired. I have never been asked anything like this before. I just asked them if I had the room or not and told them I did not not understand what they wanted. I told them I wanted to cancel and they said I still had a legal obligation to pay them even though they had never once said that I was “approved" for the room. I complained to Airbnb and was told they would investigate. Nothing from them but the host has since messaged me and accused me of being drunk, insulted and berated me all because I said I would not sign their additional paper work agreeing to all kinds of stuff I have never been asked before. I think this is fraud and misrepresentation.
Convenient but inconsistent
by bbdow30 on 2018/08/30 12:22
Love how easy the app is to use, but the inconsistencies are frustrating. Hosts can enforce their own policies, but the app has its own that are misleading. For example, at what age does a child become an adult? Each host may advertise what they define as “children are free”, but the app asks for adults and children based on a child being from 2-12 years old. Also, our most recent host doesn’t charge the credit card immediately, but the app says 50% due up front. I didn’t know until I was committed to the reservation whether I was paying now or later. Some things may be minor to some people but deal breakers to others. I’m a huge fan of truth in advertising. Would like to see these details (including advertising ALL the HIDDEN FEES) up front so I can compare properties effectively up front and make a rational decision, rather than starting my relaxing vacation feeling frustrated or hoodwinked.
They’re great... until you find yourself in a dump.
by drod1020 on 2018/07/13 05:46
Do not use Airbnb! I’ve been using them for years and did not have a problem until we recently checked into our Airbnb in Maui Hawaii. The place was riddled with bugs! They’re called coconut condos, do not stay there! Anyway, we had to cancel on the spot and Airbnb refused to refund my money. We couldn’t stay there, there were ants everywhere, I have video, but Airbnb didn’t want to see that. Then they closed my complaint ticket before we even returned from our vacation!! The told me in a message that the refund policy stated that there would be no refunds. This is all on top of us having to find a hotel to stay in the last minute. Then, THEN, after contacting AirBnB and telling them about the problem - THEY DELETED MY ENTIRE TRIP FROM MY PROFILE - which makes it impossible for me to go back and leave a review of the place we had to cancel because it was infested with bugs!!! I couldn’t even get arm others!!! AirBnB only likes great reviews I guess, but if you have a bad experience it’s “F*** you, no refund and you can’t share your experience.” Stick with VRBO.
Unreliable
by tjs1984 on 2019/02/23 19:36
The app is great when it works. There are so many bugs still. I’m an Experiences and Lodging host and use the app almost constantly. The Experiences interface is particularly glitchy. When I get a new message, I have to toggle back and forth between Hosting and Experiences mode until eventually the message will actually show up in my inbox. I think the app is just trying to do to much and should be split into separate apps for experiences, lodging, and traveling if the app is too heavy for current mobile operating systems. The “progress” or “stats” sections are particular awful in terms of reliability. For the last two weeks I’ve been unable to see how much I’m earning. The screen just never loads. I have an iPhone 8 and great internet connectivity. Even the website version of “progress” and “stats” has this issue. I literally don’t know how much I’m earning this month or next month unless I manually calculate it by adding up all my email confirmations and subtracting the cancellations. It’s extremely frustrating.
The service fees and service are bad
by Youthspent on 2018/01/13 22:40
I overpaid for an outdated home. I accepted that. Instead of moving my stuff at the end of the reservation I extended it for 3 days. For some reason it did not save. I discovered this right after the original check out. I called the homeowner who said call air bnb. It has been an hour and a half. After the first 30 minutes I was told that I would need to speak to a case manager, she transferred me and I held for 20 more minutes. I was then transferred back to the original rep who said all the case managers were busy I asked to speak to a supervisor, and expressed my frustration at paying $170 for a service fee and when I call not being able to speak to someone who can help with my problems. I was told I was being put on hold and transferred to no sound just me on hold for over ten minutes. I hung up called back waited explained what had happened asked to speak to a supervisor and then I was told the original rep I had spoke to was about to call me back and I should end the call and keep the line open. I've typed this in the twenty minutes since then.
Terrible Company
by Meg2018!!!!!!!!!!! on 2018/06/19 18:01
I will never use Airbnb again. I had one bad experience and it was enough to throw me off them for good. When making a reservation you are supposed to receive the hosts actual address but I only received the protected address that gives you an idea of where they live but not the location. Turns out my host was out of the country and her 18 year old son was supposed to let me in. Well when I arrived in the vicinity of her neighborhood I spent over an hour walking around, calling, and messaging her with no response, no idea where to go, and no way to contact her son. I finally had to book a hotel room. At midnight that night I got a message back from her and was able to stay at her place the next night. I would have just cancelled if she didn’t have such a strict cancellation policy. It’s been over a week since I made a case with Airbnb and the host only gave me half my money back for the first night and I haven’t heard a thing from Airbnb’s customer service. So disappointed. I have seen so many complaints about hosts doing what they want with no repercussions.
No one to talk to for any kind of app support
by BeeHyde on 2018/10/08 11:14
They seem to have a pretty well developed support community for travelers and hosts but there’s nothing anywhere about how to contact anyone if you have a problem with the app. I’m completely unable to communicate with others through the app. I can’t send, receive or view any communications I’ve had with hosts or send out questions to the AirBNB team. At least for the purposes of communicating with a host, I can do that through my phone’s browser but there is absolutely nothing listed in their help section or contact form about app support to address this issue. I hope someone from AirBNB reads these reviews, otherwise the app is kind of worthless to me and I probably won’t keep using them. EDIT: Somehow, a Customer Experience Specialist tried to reach out to me but because of my issues with the app, I can’t view the message at all. I even got an email but it only shows the first part of the message and there’s nothing on the actual website. All the app says is “Network Error We could not reach your network”.
Rating Trends
0,4449,0,17024,1426,1595,2431,0,2425,369,0,0,1764,17,17,9,338,1362,35,30,0,0,19,12,176,1336,235,26,14,21,13,323,1635,482,391,106,55,0,0,0,0,0,2239,15,0,51,25,15,0,14,24,15,26,10,0,0,5,3383,961,0,6,18,0,1985,0,362,0,47,32,0,141,1708,0,701,0,0,38,26,7,0,0,51,22,32,14,204,1177,0,611,25
All Versions
5.0
405,572 total
 5
353,346
 4
36,257
 3
6,906
 2
2,435
 1
6,628
Current Version (19.16)
5.0
339,057 total
 5
300,161
 4
29,035
 3
4,893
 2
1,360
 1
3,608
Version History
More...
Keyword Volume Hits KEI Rank
travel
20.67
9
itinerary
28.66
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb
474
1
air bnb
104
1
airbnb app
0.00
1
sublet
708
homebudget app
0.00
lodging finder
0.00
lodging apps
0.00
sublet nyc
0.00
airbnb com
0.00
Screenshots
Keyword Volume Hits KEI Rank
itinerary
28.66
11
travel
20.67
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb app
0.00
1
airbnb
474
1
air bnb
104
1
Search Visibility
App name
Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 4 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
App fairly good but prices misleading
by Wavemuxer on 2019/04/22 11:18
The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
Funcional 100%
by Pattyduarte on 2019/04/22 05:26
Me encanta airbnb la he utilizado en varias ocaciones y es perfecta.
Must Do Activity
by ChiDallas on 2019/04/22 03:21
I had so much fun drawing and painting Matheo! It was a step-by-step process and my final work came out much better than I expected. Would definitely do it again!
Eclair and choux class
by ram&kari on 2019/04/21 19:23
Everything was perfect, my wife and my learn so much, we recommend to everyone, thank you so much. 😊🇫🇷
WORST EXPERIENCE EVER!
by jvtiovftyio on 2019/04/21 18:07
I would highly recommend NOT using Airbnb EVER! Customer service is HORRIBLE! The place we booked looked NOTHING like the pictures. It was EXTREMELY DIRTY and UNSANITARY! The host was RUDE and didn’t do ANYTHING to resolve the problem. He sent us CHECK IN instructions to a TOTALLY DIFFERENT ADDRESS than the one listed on the actual booking. Customer service DID NOT hold the host accountable for the horrible experience that we had. They also won’t give you your money back.
Meh
by Kris banco on 2019/04/21 17:31
As a concept and company - good. As an app, terrible. I have failed to contact many hosts due to the failure to load inbox, load trips etc. sometimes I don’t get a massage texted and sometimes I do. Restarting does not help either.
Worst experience in my life!
by Worst riverside on 2019/04/20 19:55
I’m getting a problem with my actual reservation. I opened an support chat 2 days ago with Airbnb to ask help. I’m getting problems with my host. I did 1 month reservation and I’m on of the middle of the month and my host are doing a hell in my life. No one from the Airbnb helped me. I sent 2 photos and 5 messages to asking support and no one are helping me... An Hostel with 1 star is better then Airbnb... I’m going to the court to ask an refund and proofing everything for this!!!
Privacy Violation and No Help from Airbnb
by DWyukky76 on 2019/04/20 19:41
I am a traveling nurse and booked my first stay for 3 months. The place that I was staying at was not the same as the listing but I am not to picky so I didn’t complain. However, the host went into my room while I was working and searched through my things! I contacted Airbnb for help and a refund but Airbnb has not helped me at all! My booking is still active and I am still paying for a room that I am not staying in due to the host violating my privacy. It has been over a week and Airbnb has done NOTHING to help me. Yet the host has new people staying in the room that I AM PAYING FOR. I would not recommend Airbnb to anyone due to the way that I have been treated!
Frustrated and irked
by mzmscoyote on 2019/04/20 18:41
We used to be able to load a map of the AIRBNBs in a location and work from location needs. This now appears to be impossible. The time it takes to open every picture and find the location on a map is unacceptable.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Not good
by Zcalanderbou on 2019/04/20 00:09
So hard to navigate. Brings up results not even close to area searched.
Annoying, complicated app designed to sell, not help
by Cstar on 2019/04/19 22:45
The app is primed for booking rooms and selling tours but not good at managing existing bookings. It’s hard to find what you need in a pinch whether it’s the contact info of the host or the check-in instructions. Why can’t we access upcoming and current reservations directly from the home screen? And the app is slow and frequently serves up mysterious errors, probably because their servers are needlessly overloaded generating unnecessary pages. Simplify, people.
God forbid you have a problem and have to call Airbnb
by Becaru on 2019/04/19 21:56
Their phone reps cannot handle ANY issue that they don’t have a script for. It is almost impossible to get them to fix any issues that I’ve had. Also, it doesn’t matter how many times you ask them not to keep your credit card information on file; it’s there for their convenience and they won’t let go of it. I like the rentals that I’ve stayed at, but I’m using VRBO in the future.
Works on WiFi, not on network
by MplsCat on 2019/04/19 19:31
For a few months or so now, my app will not work unless I am on WiFi. I have reinstalled the app multiple times. I’ve gotten a new phone, also. But I still am unable to connect when not on WiFi. This is an issue since I need to communicate with the hosts and view entry details when not on WiFi. I just get an error saying ‘Unfortunately, a connection error prevented your request from being sent. Please try again’.
Huge bug over here
by Whitemike098 on 2019/04/19 18:03
I’m trying to confirm my ID and it’s telling me I it’s not a valid ID
From Marigny to Frenchman St walking tour
by Speavers on 2019/04/19 17:15
We took the tour with Nancy and she was very personable and knowledgable about the Marigny where she lives. We visited several clubs on Frenchmen which was fantastic. The group was very small which made it very enjoyable. Highly recommended.
Frustrating, infuriating and misleading reaults
by offtosomewhere on 2019/04/19 12:34
Soecific example: I searched for San Felipe Zambales homes and keyed in 3 filters and the results that showed included accommodations at Subic which is hours away from San Felipe. I’ve experienced variations of the same thing in my searches. I ket in a particular place and it still shows results of entirely different places, places miles and hours away.
Double Booking
by Willfifh on 2019/04/19 03:13
We had arrangements for staying in a house , so we decided to call the owner to see if we could arrive early and when we call her she told us that other people had booked the house for the same time. We called Airbnb for assistance and the response from them was that they where sorry and that was nothing they could do! One of the worst experiences I’ve had.
Awesome user experience
by Helen de France on 2019/04/19 02:41
This app is so awesome and easy to use. Way better than HomeAway, puts them to shame actually...
My weekend is ruin because of Airb&b
by sigmarie santiago camareno on 2019/04/18 23:13
We separated a house 3 weeks before to go on vacation in Puerto Rico at Cabo Rojo, today April 18 a few hours before we get there the owner said “the house is already rented” and air&b don’t do nothing to move us to another place, they just said “we can do nothing” . We trust in Airbnb for our vacations and now we are with no place and every place is full. Good job Airbnb!
Apple use
by dogmomnotforlong on 2019/04/18 22:15
Lots of times my app doesn’t work when I’m not connected to WiFi. I just traveled 12 hours and needed to go on the Airbnb.com website to get directions to our rental, or use my husband’s galaxy phone. This has happened several times and my app is always updated to the latest version. It can create a big problem when you’re traveling.
Can’t pay off your vacation?
by Mikeydjdjdjd on 2019/04/18 21:37
First of all I can’t understand the person on the other end, or her manager. I have a vacation in July I wanted to pay off. Nope can’t do that! I told them I was closing the credit card account that I paid the first half with. They then told me my reservation would be cancelled and it would cost me $158 cancellation fee. All I want to do is pay for my vacation early! Will never use them again... I will stick to VRBO!
App changes pricing
by Purplbutrfli on 2019/04/18 21:37
3rd party apps are allowed to change pricing. During booking, my app stalled for hours and magically I was charged 68 dollars more for my 2nd night and found out that a third party system changes the rates. No one can/ will help you if you catch it.
First time
by Plumber crack on 2019/04/18 21:29
First time users of Airbnb, was a very easy process. Very satisfied. Will definitely return to Airbnb for future trips.
Notifications not coming through
by I can read!!!!!! on 2019/04/18 19:15
Since the last iPhone update became available, I have not received notifications through the app. I upgraded hoping that would fix the problem. It didn’t.
Coupon scam?
by underoath21 on 2019/04/18 15:04
I was sent a text with a coupon code that was not accepted. 😩
Great App
by suzannebluedevil on 2019/04/18 13:21
Great app. Although sometimes the search feature searches way beyond the desired area. But the map feature awesome and easy to use.
Very slow app
by Johnblainesanchez on 2019/04/18 11:06
It crashes a lot and super slow app.
Bad, inconsistent experience
by Dy3o on 2019/04/18 06:40
Owner mistakenly approved me to stay, other people were there already and owner told me they could not host me so I left. Then the owner accused me of scratching her roommates car on my way out. (All messages were thru the app so it’s recorded) I contacted AirBNB and they offered no help.
Love it
by Cool Dude15201 on 2019/04/18 04:17
I Always check AirBB when I travel.
Easy
by Kelly who plays it on 2019/04/18 03:53
So easy to use and great places to stay
Not impressed
by Rating App on 2019/04/17 20:25
App is so so. Behind the scenes AirBNb protects itself and its hosts from poor service. What customer site restricts you from writing a review after 14 days? Only Airbnb does? Why? What company allows it host to have hidden cameras and then does nothing when exposed... Airbnb. why? Caveat emptor, avoid if you value your well being and protection of your rights!
Beautiful Home
by Pebbles Fincham on 2019/04/17 15:27
Great place to stay. The home is beautiful and has everything you may need. Pip is a wonderful host and goes above and beyond to make your stay pleasant. Her children are wonderful and well behaved. I will definitely book with her in the future
Awesome🙌
by ejh923 on 2019/04/17 14:36
The best app out there
OVERBOOKING made trip canceled in the last minute
by Crapchattt on 2019/04/17 12:30
Because of “overbooking,” our trip got canceled in Italy only one day before our check-in. It is clearly Airbnb’s fault cause they have tons of time to notify us about the situation but they chose to do it in the last minute Airbnb only gave us $50 compensation that doesn’t help anything - of course we can’t find a place to stay in the last minute. Not without paying 150%+ more. Stay away if you don’t want your vacation to be ruined.
Every update for past year has same…
by Chris Hong on 2019/04/17 05:24
…vague "What’s New" description (visible in "Version History"). Yet negative reviews with specific description recur because it’s unclear what bug (if any) was fixed.
Needs a map
by BIRDS!!!! on 2019/04/16 21:37
Laughing at the 99% five-star ratings. I want to love this product but I must be using it wrong. Without a map feature, it’s basically useless as a stand-alone utility.
App Crashes
by Jpcord3 on 2019/04/16 14:26
I have a fully updated iPhone 8 plus and this app crashes every time I open it. I’ve tried to delete the app and re-download it, but I am still having the same issues. When I do have an opportunity to actually open the app it will freeze indefinitely when I try to use the search function. Additionally, I’ll have my gf send me a link via messages (she also has an iPhone) and I’ll be able to open it, but it freezes too. I’ve tried rebooting my iPhone, but no luck. This is the only app on my phone that does this so I’m certain it doesn’t have anything to do with Apple.
Stuck in message inbox
by JWjaydubya on 2019/04/16 07:59
The latest version leaves me stuck in the inbox. The navigation bar at the bottom goes missing so then I have to end the app and relaunch. Please fix!
System Error Every Time I Tried To Login
by TheJoshymo on 2019/04/15 21:16
There was a system error every time I tried to input the 4-digit code they sent to my email to confirm my login. Couldn’t use the app, so it might be good, but I couldn’t use it.
App freezes when opening inbox conversation and feedback menu
by diegoz281 on 2019/04/15 19:07
App freezes when opening inbox conversation and feedback menu
Horrible
by pretty525 on 2019/04/15 18:37
My first time booking a air bnb they locked me out my account and didn’t refund me my money !!!! They said a special team was going to contact me about the matter nobody has yet to do that either.
Can’t login
by A๑take on 2019/04/15 16:57
This app keeps popping up a webview after I try to login.
Increíble App para conseguir apartamentos por una duración corta o intermedia.
by Arquitecto Carlos on 2019/04/15 16:27
Refleja muy bien las estancias que ofrecen. Es muy práctica la aplicación. Da muy buenas alternativas de alojamientos distintas a los hoteles
Worst app
by Ljshquaijagwjscw on 2019/04/15 15:02
Booked a Airbnb for a week n as soon as I paid it kicked me out n basically just took my money I called the help service and they aren’t helping or doing anything . Don’t recommend this to anyone ..
Login
by melissarnic on 2019/04/15 11:38
I reset my password so now I’m trying to log back in. I have it text me a code and when I enter it, it tells me something went wrong while processing my request. This has been going on for days
Cannot login
by rubyloves2laugh on 2019/04/15 10:20
When I enter my email and password it asks to verify my account by sms txt. I enter the code and it says it cannot process to try again later. Bad app.
Worst customer services ever.
by Lalsheref on 2019/04/15 08:24
To cut short my story, I used Airbnb services and booked a long term stay with one of their hosts in Europe, the host faulted in me and stood us infront of the apartment with no where to go in a new city for us, we had to move between two places and some cafes to be able to sleep the first four night before finding a new booking for the rest of our stay., I contacted Airbnb customer services and complained, they were unprofessional, and treated me as if I am a criminal, and kept during my stay arguing if I am eligible for a reimbursement of my endured expenses that I had to spent due to their Host’s unprofessional treatment to me and my family, up until now Airbnb are arguing and saying we will investigate the invoices you spent, and lastly said we reimburse you you half. Unbelievable, they did not even consider the horrific experience we had when you all of a sudden you found yourself after reaching the city’s airport , that your host say I can host you, come tomorrow, and you had to find a hotel, then the host promised to meet us infront if her apartment then she did not come but send a text sorry am cancelling the whole thing, imagine how scared we were , with our baggages on the floor , a new country we do not speak the language, dragging our bags to nearest cafe to find WiFi to find a rescue place. After this horrific experience, we did not get the kind and understanding and respected treatment from the Airbnb staff instead they dragged my case up until now after spending two weeks now, arguing that we are entitled or not for a reimbursement. Very low class customer services, I do not recommend them to any body any more. Finally, to be honest, there is another Host , my daughter used her apartment in the same city, she was a great person, she rescued us when we were stranded infront of the bad host apartment, I would use Airbnb just to book her flat only, if I ever will come to the same city, if I could rent her apartment without Airbnb of course I will do that. Not because Airbnb are good , but because the good host’s apartments are listed there, but Airbnb rating for me is the worst platform ever.
Garbage
by B1942 on 2019/04/14 18:09
Locked out of account “oops something went wrong”. This is after Airbnb said I shouldn’t get a refund for a property with NO RUNNING WATER. Boycott these parasites.
Super peeved
by jaeggsy on 2019/04/14 16:30
This app has me ready to throw my brand new phone out a window. I’ve been trying for 2 days to reset my password and it just keeps telling me that the app can’t process my request.
Love Airbnb, don’t love their app
by mtgoducks on 2019/04/14 14:17
Constantly presented with connection errors, can’t access information when I need it. Frustrating when you need access to information quickly on a reservation. Re-examine your apps back-end architecture PLEASE.
Can’t log in
by BBrent Buchanan on 2019/04/14 09:57
Whenever I attempt to log into my account it asks for a confirmation number, and every time I enter it it refuses to log in.
Not Working at all
by Aricaet64 on 2019/04/14 01:10
Downloaded, uninstalled, and reinstalled three times. Can’t log in because it says “something went wrong with your request. Please try again later.” Well maybe, but probably I’ll just wait until I can get to my computer. App is a waste of time if I can’t even log in.
Login on iPad has issues
by Ana0382 on 2019/04/13 22:39
I am trying to login to my account using my ipad, and I can’t get past the security code...gives me an error ‘something went wrong’ every timeI input the code
New IOS 12.2 issues
by SilverlakeSteve on 2019/04/13 19:36
I’m a host and when I’m messaged by a guest I no longer get the message notification on my phone. I have both Text & Push Notifications turned on however I just get text. Will an update to Airbnb be pushed out to users ?
Cannot login
by c_sfs on 2019/04/13 19:28
Cannot login and stay in white blank page
Unable to login
by GowriSrikar on 2019/04/13 18:55
I am unable to login the app. Could I know what the problem is? I get the verification code by both text and call. But it’s not accepting it claiming the server is a problem? Help please!
App not working
by AllanPerr on 2019/04/13 18:20
I’ve updated app, updated my phone and still receive an error that states “unfortunately, a connection error prevented your request from being sent. Please try again” haven’t been able to use the app in a month. All others apps work perfectly fine on my phone.
Hard to review if you can’t log in!
by nicoman14 on 2019/04/13 17:27
I am unable to log in to the app using 2FA. After entering my password and the code I receive, it just says “There was an error processing your request. Please try again.” I tried numerous times. I am using the latest iPad with the latest version of iOS.
App doesn’t tell you there’s an update available
by zeropegleg1 on 2019/04/13 15:54
Was using an older version of the Airbnb app that wouldn’t provide a filter for the facility or room-type, such as “entire place” like the web app does. I ended up searching in the App Store and sure enough, there’s a newer version available which now provides similar filters you see in the web app. So if something doesn’t seem correct to you, just check to see if there’s an update for you in the App Store. All good now.
App Issues
by mccormicklass on 2019/04/13 14:59
I haven’t taken our first trip yet, and had no issues finding and booking a place. However I switched devices and now cannot log back into the app. I’ve deleted and re-downloaded several times and keep getting the same error- “something went wrong processing your request” Please fix this!
Probably the worst app built so far!
by oktasucks on 2019/04/13 04:17
How do you guys manage to run a company with an that’s this buggy? You hire engineers from top schools and still can’t get through. Shame on you!
Unusable
by Jw23. on 2019/04/13 02:23
Cannot get through verification code... I’ve tried re-installing, get the code via email/text/phone... No luck. “Something went wrong... try again”
Cant login
by app_state_student on 2019/04/13 00:36
App is not working correctly. It will not let me login using the code. No matter what way I have it sent (email, text, etc) it is not letting me type in the 4th number.
Cleaning fees and extra charges should be included in posted nightly price.
by asdreyyyhhu on 2019/04/12 19:06
It’s very misleading to look at posted prices and then have large cleaning fees or other costs tacked on. Annoying to have to open each listing to find out additional costs. Total cost per night of stay should be posted as the listed price.
From 5 to 1 to 4 to 2... back to 1*
by JonAbt on 2019/04/12 16:34
Update: Reason they didn’t delete the data was because they weren’t obligated to do so. In their own words... “Because your country of residence are the United States, you are contracting with Airbnb, Inc. Data deletion is a right afforded by the General Data Protection Regulation. GDPR generally does not apply to users of Airbnb Inc. Subsequently, we are unable to fulfill your deletion request.” Now I understand you didn’t have to delete it. Nor did I ever ask for GDPR. I just wanted my account deleted. You can say no and just like you I don’t have to give you 5 stars. You can have another 1 to add to your collection. I’ll keep an eye out for your inevitable competition :) —————— Roller coaster of a ride on the review stars of this app. I updated to 4 stars (briefly) from its abysmal 1 but have put it down to 2 after discovering the account I requested in writing to be deleted was still there. This is the platform you use, they are using your data, use them until a better option is available. Or make a better option.
Active duty military do not stay here, do not use Airbnb
by chiefofqueef on 2019/04/12 06:15
I stayed at an Airbnb where someone broadcast that they had a room and bedroom for $26. I arrive at the premises and they say oh Airbnb double booked me come to find out it was the host that was double booking but Airbnb backed them up. The hose then said and stated to Airbnb because I was active-duty military I must have PTSD, wow wow can you believe that, I have proof of this, and Airbnb believes them even though I’m still active duty and a 03 and in the nurse Corps the United States Navy. It’s not about the money it’s about the principle do not use this app they areAnti-military and anti-mental health.
Verify my code
by Eugenedee on 2019/04/12 06:07
I’m having a problem and I need it fix ASAP I’m trying to get rent a house but it came to the point where I had to enter my verification code the code will send to my phone I will put the code in and it said “ something went wrong while processing your request please try again” I need answers I have to rent a house on the 26 of July please help me ASAP
Errors with no instructions on how to resolve the
by D morrow on 2019/04/12 04:53
I can login to the app then asked to confirm by receiving a message code. After entering the code, I get an error screen stating ‘something went wrong ‘. Been fighting with it and am now done. I’ll his app is pathetic!!
Are you kidding me
by txfish2 on 2019/04/12 02:35
After trying to complete a booking for over an hour with numerous useless verification codes I wish I knew how to say F you in many many languages.
Allows listing if illegal Israeli settlements
by Pali1948 on 2019/04/11 19:22
Reversed decision to not allow listings of illegal Israeli settlements. Not a fan of apps that participate in the occupation.
Can’t even log in now
by xThexReason on 2019/04/11 19:10
I’ve got two phones and I use Airbnb on both. When I try to log in on one phone, all I get is an “unexpected error please try again.” Thats after they’ve texted and emailed two codes to try to log in with. On my second phone, the posting itself was a pain!! I still don’t even know if my proper accounts are linked to Airbnb to make sure I get paid.
什么辣鸡软件
by 暴怒的Katrina on 2019/04/11 15:30
第一次气到怒给1星!几次国外的使用体验都很差劲! 1.和房东的联系太差了,好几次付款之后房东说没房,给我退款,还有一次房东要我从ins定,还威胁我的人身安全! 2.软件不稳定,准备付款之后,出现什么订单错误,无法联网??
Won’t let me agree
by DianaLMB on 2019/04/11 15:30
The new update will not let me agree to the terms of service on a smart phone! Ugh. 🤷🏼‍♀️
Good but needs some work
by The Phantom Hero on 2019/04/11 11:59
Great alternative to staying in a hotel especially when you’re on a budget. However there is an option to pay half the money to reserve a place, and then you can pay the other half later. I’ve done the first part and now I want to pay the rest of my balance a few days early to be on the safe side, but apparently there is no way to do this. From what I am able to gather Airbnb charges the same account you paid from automatically, but it’s not explained very clearly, and it would be nice to have an option to pay remaining balance.
Can’t access
by thisnicknameshitiscrap on 2019/04/11 05:09
I just downloaded the app earlier today and have been trying to sign up since. My husband reserved an place for us next month and I can’t even make my own profile to see where we will be staying.
Supporting Apartheid
by JosefA48 on 2019/04/11 04:41
As a American I find it very hard to support Airbnb who allows tourists to visit illegally occupied land - where Palestinians aren’t even allowed to visit. I totally understand that a business is there to make money, but let’s have some integrity?
Terrible host services
by Awesomeeegirl on 2019/04/11 00:09
A psychopathic woman decided to give my home 1 star because of her inability to read the description. Keep in mind that I have gotten 5 star reviews for every other guest. This psychopath decided to SPAM my phone number with disgusting messages so I called her a crazy old woman. Airbnb then DEACTIVATES my account for “discrimination” even though she has been harassing me. Absolutely unjust and unfair. Airbnb should be ashamed of the way they treat their hosts.
Airbnb
by PitaBread703 on 2019/04/10 21:08
To the creators of This awesome app, thank you -Everyone
Very dissatisfied
by milky kokoa on 2019/04/10 20:42
My first time using them and I will never use them again.i paid for my trip advance and they cancelled 4 days before I was supposed to leave. They give me a full refund but I would have to wait for 5-14 days before I could get my money back. Thanks for ruined my birthday celebration with my family.
Won’t allow me to sign in without accessing my contacts list
by virusjerm on 2019/04/10 01:36
I have an Airbnb account via my gmail address, but it refuses to let me sign in with my password unless I allow the app to access and download all of my contacts. I tried multiple times then deleted the app. Not worth it.
Makes you login with Facebook so difficult just to get logged in
by JFC Carpentry on 2019/04/09 21:15
This is the most frustrating App I have ever used. Even if you try to login with your email only it won’t even let you it MAKES you use Facebook so they can acquire all your personal information through Facebook. Zero privacy, so difficult to login that I’m over it at this point. I’m 30 years old and good with technology I am just so frustrated with the fact that it is forcing me to use my Facebook account to login.
Very bad
by karthik hosavaranchi on 2019/04/09 20:49
I did book 4 places and each of which is bad experience. I won’t suggest any one using this site. Most of the hosts listed are scams. Relay on mails, app is of no use. Cares less about the customers and all policies are towards host. Over all I would rate Airbnb -ve.
Editing email address
by FrekkingMia on 2019/04/09 20:34
I cannot change my email address because I need my « forgotten » password. I already tried to reset that darn password 5x already. Error message that the app is having a maintenance or something else. My head hurts.
App needs a lot of improvement
by dan pace on 2019/04/09 18:57
The app itself is terrible. Doesn’t work unless I’m connected to WiFi even with full service and every other app works. Layout is not straightforward. Booking is confusing. Also if you book a hotel/motel the app charges a service fee the hotel normally wouldn’t if you didn’t go through the app. I avoid using at all costs.
Mobile app buggy
by ezmyl on 2019/04/09 07:52
I am using IPhone X iOS 12.1.4 and the inbox messages don’t work most of the time. It shows an error “Unfortunately, a connection error prevented your request from being sent. Please try again”. I am using decent internet and it’s been like this on and off for me. Though every other feature on the mobile app works fine for me. It’s really annoying when I go to messages I can see my previous messages (maybe cache) and no new messages. Another error pops up “Something went wrong with your request. Please try again later.”
Very very slow app
by MAJKL9 on 2019/04/09 07:38
Please optimize app
Error processing credit card payment
by Support??? on 2019/04/09 04:45
I have received the run around. I have tried calling the Airbnb support team and was not able to talk to someone in the authorization team at Airbnb live. They opened a ticket and started emailing me. They pointed me back to AMEX. I called AMEX. Amex says everything is fine on the card. I called Airbnb and they are now going to have someone call me back... after 72 hours I will not hold my breath. It’s sad because I love the Airbnb experience but right now I’m looking for a competitor to replace the service.
Notifications fail
by rckymntndiamnd on 2019/04/09 02:13
As a host, I’ve been having trouble with getting notifications through the app all along, but it seems worse more recently. I’ll open my app to see missed requests, guest questions and any number of things needing attention. I’ve reset all the settings multiple times and still nothing comes through. It’s a huge bummer since the app is basically required for effective hosting.
Show dates when not available
by Angel Cortes on 2019/04/08 22:22
I’ve been monitoring a room in Munich for the Octoberfest for a couple of weeks now. When decided to book it, it shows an error saying that this room is not available for my specific dates. Why keeps showing up? Who knows!?. Not fun!👎🏻
Latest update needs improvement
by henrykhsiehca on 2019/04/08 20:39
In the latest AirBNB app update, somehow you guys eliminated the title of the listings in which I can’t differentiate among all my multiple listings, the only way I can find which listing it belongs to is by opening each text thread and click on details which is a pain to manage. Can your app development team change that back? Also is there a way to increase the text reply field to more than mere 3 lines of text? It’s very hard to edit with just 3 lines in view, previous version provided a much larger text field for responses for easy edits.
The welcome screen...
by WildStyleLabs on 2019/04/08 20:21
I don’t appreciate the SJW crap pledge at the first launch of the app.
Won’t load at all.
by mariekody on 2019/04/08 19:52
I have been unable to use this app since I downloaded it a few days ago. I even updated it today but it keeps giving me an error message. Don’t know what is happening with the app and the website. Neither will work for me.
They blocked my account at my time of need!
by Ejsunshinee on 2019/04/08 16:46
If I could put 0 stars I would. My parents had to go out of the country to do some personal business. They already had a place PAYED for and ready. A few days before my parents had to fly out, the renter decides to flag them as “suspicious”. My parents tried staying somewhere els on Airbnb and they were not able to as they got blocked. I decided to try and rent a place for them and my account was blocked as well. I quickly called customer service. I told them everything and asked if he can help me unblock it since I needed to rent a place in a short period of time for my parents. He basically told me to wait for an email and he could not do anything. I told him I had received the email and no exact reason was given to why my account was blocked. So he did nothing, no help what so ever. This was very frustrating as I needed a place for my parents to stay. They took away our choice of being able to rent a quick place on Airbnb because someone from Mexico decided a paying customer was suspicious. This created so much stress for me because the place my parents relied to stay at was taken away a couple days before they would fly out. The way this is set up is not very well taken care of. There needs to be a better way to be able to distinguish a customer and someone that’s actually suspicious. I wouldn’t have called customer service if I was. This would have been the first time I’ve ever used this and it was a horrible.
Total crap.
by smash3333333333333 on 2019/04/08 14:17
This is my first and hopefully last time booking a room with Airbnb. The first time I tried to pay for a room I attempted to use 3 different payment methods all which resulted in an error to complete booking. So today I tried again and got through that part thinking no problem just a glitch in their system but no. Then I have to upload a picture of an ID?!? Ok fine, only there was an error in uploading of course. So I had to do it again! This time it worked but now I have to take another photo to id myself?! Seems a bit ridiculous but fine. Oh but now you have to download an app!!!!!!! Then u have to upload a profile pic but of course that’s not enough to identify you now you have to take a real-time photo of yourself too. I’m done. Not sure why everyone likes Airbnb so much I can’t even get past the freaking booking process, you would think you were trying to gain access to the White House, what’s next do I need to send in my fingerprints and CV next? Sorry but no thanks, I would rather sleep in my car then ever use Airbnb.
Refund rip off
by 713bean on 2019/04/08 05:24
While I do love the selection and diversity of air b&b, I hate that they’re so sneaky with trying to not refund your money, even when you cancel MONTHS in advance. I just tried to cancel a reservation by using their in-app instructions on how to cancel, but mysteriously there was no cancel button. A customer support agent offered to cancel it on his end....as if I had any other option. He specifically asked if I was ok with only getting back half of what i paid, again, as if there was another option. He goes through the whole process. After the trip is cancelled, I ask ‘so how does the refund work?’ To which he responds that because there is still a balance (I have paid over $300 already) they won’t be refunding ANY of the money. This is the second time they have tried to pull some bs and not give a refund. Very disappointed. That’s just bad business.
What a joke 🤬
by Grace, RN on 2019/04/08 02:07
AWFUL! RIDICULOUS! SCAM! We paid in full for a reservation, when a change of plans came up immediately after booking I try to cancel. You would think this would be simple since I’m within the 48hr window of booking....NOPE! This is where the scam comes in. When I try to contact the “host” I’m left on hold for (no joke) over an hour, listening to a recording of how important my call is to them! Called multiple times without any answer UNTIL hitting close to the 48hr mark post-booking! And they are unable to provide me with my full refund since I did not contact them with in 48 hrs!!!!!! Are you F***ing kidding me?! What a SCAM! Only to talk to a “case manager” in South East Asian that had no answers and would have to look further into the case and give me a call later on with an update. At this point I’m fairly certain that if we arrived at the location we booked there would be no such place to stay! First time dealing with AirBNB and it is an absolute disappointment! Someone better make this right!!! The irony of this whole situation is that, my husband and I were considering making one of our places of residence an Airbnb since we live very close to the LLWS complex. NOT NOW! I don’t want to deal with furious guests if this is what people go through!!!!!!! Ridiculous! This is exactly why people should just join a rewards program with a hotel: 24/7 friendly service with prompt troubleshooting and NO SCAMMING!
Disappointing
by Dr ADR on 2019/04/08 01:43
Finally tried to adopt the Airbnb concept and arrange a home for an upcoming trip. Sadly, none of the places I attempted to book would allow tenants who have no reviews or history with Airbnb.
CENSORSHIP. Do NOT use this app!
by Ihop23947 on 2019/04/07 22:53
Conservative Canadian commentator and former Toronto mayoral candidate Faith Goldy has become the latest victim of political deplatforming, having been banned from Airbnb. Disgusting. We need a law protecting political orientation from attack by companies like this. DO NOT USE THIS APP.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
They blocked my account at my time of need!
by Ejsunshinee on 2019/04/08 16:46
If I could put 0 stars I would. My parents had to go out of the country to do some personal business. They already had a place PAYED for and ready. A few days before my parents had to fly out, the renter decides to flag them as “suspicious”. My parents tried staying somewhere els on Airbnb and they were not able to as they got blocked. I decided to try and rent a place for them and my account was blocked as well. I quickly called customer service. I told them everything and asked if he can help me unblock it since I needed to rent a place in a short period of time for my parents. He basically told me to wait for an email and he could not do anything. I told him I had received the email and no exact reason was given to why my account was blocked. So he did nothing, no help what so ever. This was very frustrating as I needed a place for my parents to stay. They took away our choice of being able to rent a quick place on Airbnb because someone from Mexico decided a paying customer was suspicious. This created so much stress for me because the place my parents relied to stay at was taken away a couple days before they would fly out. The way this is set up is not very well taken care of. There needs to be a better way to be able to distinguish a customer and someone that’s actually suspicious. I wouldn’t have called customer service if I was. This would have been the first time I’ve ever used this and it was a horrible.
Health and safety issues and lack of customer support for guest
by Samurisam77 on 2018/09/07 12:56
As a disabled person with a chronic autoimmune condition I travel frequently to see my doctors from my home base. I had preferred to use Airbnb because of having the comfort of a home like environment away from home less traffic than at a hotel and kitchen/laundry access however lately I have been so distraught as some hosts misrepresent their posting are aggressive to the point of putting my health and safety at risk. I’m left at the mercy of hosts and having to protect myself, finding myself looking for alternate accommodation at last minute and having no control over what I can expect from my stay. There is no way for Airbnb to verify if what hosts properties are like, if they have a mental health issue or if anything happens then one is left calling the police scrambling for another place in middle of the night and poorly reimbursed for ones distress even by way for a refund even when made unsafe or for services not rendered. It shouldn’t be like this I have found some really awesome hosts but their should be better customer service and protection especially for disabled guests and those with serious medical condition. I don’t know if I can continue to use Airbnb but am hoping this message reaches the management and something will be done to change the experiences guests can have and better help in a situation when things go wrong.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
App is so-so
by ice57 on 2018/04/22 18:16
This is a review of Airbnb the app, not the business model. I’m all in on the business model. Here are some things the app need some work on: if you have a slow speed connection, it becomes impossible to log into the app if for some reason you need to do that (changing accounts, for instance). Especially if you’ve connected it to your Google account. No method seems to work if you find yourself in this situation, and let’s face it some of the properties in Airbnb have slow or no access (tethering your iPhone, like I am tonight). Right now, I cannot log into the Airbnb app, but I can access and log into virtually every other app on my iPad. This review is a good example of being online with a slow connection, and yet I can’t log in to the Airbnb app. Also, the app always opens in search mode, even if I am on an active trip with Airbnb. It would be nice, even mandatory, if the app would recognize that you’re on a trip staying at one of their host houses and drop you right into that trip when you open. Why? Simple.. I am trying to contact my host and every time I open the app, I have to find my trip, click on it and click “contact host”. That is something that should be improved.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Fix the bugs! - STILL! 15 months, and counting...
by PlantGirl404 on 2019/02/27 23:57
I use the app constantly. For the last year however, I have not seen the red notification icon on the app, which keeps me from knowing whether there is something I need to respond to. Per the rep, I uninstalled and reinstalled, I turned off then on the push notifications on my settings and still no little red icon. The rep this morning (Lisa) told me there was an article explaining why they no longer have this feature and I have yet to see the article but that is downright dumb to remove that from the app. I rely on that to respond in a timely manner and this is beginning to affect my response time. Recently it has further devolved to now show the icon AFTER I check my notification so I have to go to the notification a 2nd time to remove the icon. Since I first installed it, I have never been able to use the search icon in the mailbox. It’s never worked. Now, the “submit review” option is faulty, so now have to close the app, and remove it from my phone history to reset it and use the app again. The app should not be this unfriendly (and devolve).
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
What a process to get started!!!!
by takes too long to set up on 2019/03/01 07:50
I got online to find a place to stay 47 minutes ago. I found a place right away and try to book it. When I got to the site where I finally do the confirmation it kept saying it wouldn’t except my card. When I got in touch with someone at Airbnb they said it was likely due to a problem with my bank. When I called the bank they explained to me that there was absolutely no charge from Airbnb and there would be no reason for them to refuse it so there’s no problem on their end. The guy at the bank told me he had issues trying to set up an account with Airbnb as well. The lady I was communicating with told me multiple times she had no idea what was going on and that they would never hold my credit card account for any reason. But when I finally downloaded the app and was able to create a profile apparently that was the hold up. In addition to that they didn’t want my credit card number and they did keep it on file. What a mess. 50 minutes later I finally have a place that would have taken 5 minutes on VBRO.
Customer capability needs improvement
by Hallopolloza on 2019/02/16 16:59
Customer Service= not trained well on policy. If you have an issue, ask for a manager. Gift Cards= never buy one. You cannot apply a gift card in certain scenarios. Such as split payments. I tried to apply a gift card to my reservation when booking. There was no option for partial gift card payment + credit card payment. I could only split the payment in which now Airbnb restricts me from using the rest of my gift card per their policy. Coupons= I received a coupon after complaining about a bad host experience. Great, it’s still sitting in my account and I couldn’t apply it to my reservation because again, Airbnb doesn’t have the capability to allow multiple payment methods. I couldn’t apply both a coupon and a gift card. So now I have to book 2 more trips in order to use my gift card & my coupon credit. I’ve had pretty good luck on the properties themselves but the app needs improvements and customer policies need to be easy to use and would likely promote their gift cards if they weren’t so restricting.
A++ customer service
by Silverlake dteaming on 2018/05/28 04:25
Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
If i could leave half a start i would
by Issac Luzanilla on 2018/07/19 17:50
If you wanna get your money stolen from you and lied to about where you’re staying, this is the app for you, this was my very first time using airbnb and i needed a place to stay that night ASAP, so i got a place and as soon as i get there, right when i walk in the house is thrashed, the bathroom was horrendous, and NOW for the room i was staying in, Instantly when i walked in it smelled like dust, my friend sat on the bed and within 5 mins of laying down there was a bug crawling on him, this place looked like its been used and not cleaned in months, the place was basically infests with bugs... i got out of there immediately and cancelled my stay to go find a motel 6... little did i know they were gonna keep my 240$ for the 2 nights i was supposed to stay when i was only there for a mere 20 minutes... 240$ for 20mins!!!!! The airbnb “support” team was no help at all they basically told me the host had the right to rob me for 2 nights... Never use this app unless you like to just blow money. Horrible customer service, horrible communication, horrible FIRST TIME EXPERIENCE using Airbnb. They let me go broke in the City of Denver. WILL NEVER USE AGAIN ID RATHER SLEEP ON THE STREETS!
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Impossible to get promised help with problems or emergency cancellations
by Mcgowse on 2018/08/08 08:54
In principal, I am a fan of AIRBNB. But, two recent bad customer support experiences have left me down on the app. I booked a place in May and the description and detailed directions sent were problematic, ultimately making it impossible to get to cabin via undisclosed ferry on holiday weekend. The host and AIRBNB were not helpful at all. The host changed the listing as this was going on. Despite my sending details including copies of screenshots showing problems and texts with just, AIRBNB not only refunded nothing but simply stopped communicating with me. Unfortunately, I had already booked a cabin in Montana and just learned I need surgery. I am getting bare minimum Back from host. She is refusing to do more. And, I cannot figure out how to effectively deal with AIRBNB’s resolution center which failed me in May but promises relief for things like medical emergencies. It is all s joke. They will refund nothing. I obviously will never use again. Tread cautiously unless your plans are imminent or in stone. Regardless, one would think they would offer some type of travel insurance, but no...Must make more money ripping people off. No more business from me
AirBnB Rocks
by Mark of The Mountain on 2018/09/30 05:24
We love almost everything about AirBnB. The app is so easy to use. They have thought about everything. Time does not permit me to list everything I love about the app and the service. Let me just say easy is the biggest thing. We are currently in a 16 night trip across Europe. Having the itinerary with all nights on one interactive screen is so nice. However, I wish I had longer after the stay to give my reviews and I wish I could edit them once I have entered the review. I travel only with a phone and the deadline for completing the reviews is before I get back. Editing a review once you have entered it can only be done within 48 hours and it must be done from a desktop computer. So be thoughtful and careful with every detail when entering a review for your host and for your accommodation. We have had 100 percent positive experiences with all of our stays with Airbnb. This will be our third trip using Airbnb.
Poor Experience, No Resolution.
by taltig on 2019/03/31 21:18
We had never used AirBnB before this trip. We booked a property. Whole home, four nights. Paid weeks in advance. Booked weeks in advance. Took our whole family. 16+ hour drive. We arrived, home was nasty. Food left in the fridge and freezer, dirty showers, dirty dishwasher, one of the showers leaked when you moved the shower head. Windows were so dirty you could not see through several of them. We left and checked into a hotel. Contact AirBnB, who contacted our “host” - who feels we are not entitled to a refund and we should have contacted him after check in to remedy these issues. In my opinion this should be clean prior to arrival. I would understand if this was a last minute booking, but it was not! This host was a “super host” - which apparently means nothing. We were offered a $100 travel voucher, of which we will never use. I’ll never use this app again and will be staying in hotels with a nice reputation. While I understand they do not keep funds in escrow or anything of that sort, it seems ridiculous that no one can do anything about this issue. If you’re looking for a house in Jacksonville, FL, avoid one on Woodbridge Court off of Beach/Kernan Blvd S.
Great service, not so great app
by Spazzfx on 2017/10/03 23:51
Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done.
Unexpected surprise
by Footloose adventure on 2018/07/20 11:09
I’ve been traveling from San Francisco, through Canada, to the east coast with my wife and our large dog for two months now and are heading to Europe for 3 months. We are pretty much exclusively staying in Airbnb’s. Before we departed for this road trip we stayed in a few Airbnb’s and were surprised to discover something we did not expect. Before our first Airbnb experience we thought it may be a bit awkward to stay in someone’s home and to have them so close in some cases. We quickly discovered that having a host is very much a positive morning, and that the type of person that would like to be a host is a naturally friendly, personable, helpful person. Every host we have experienced has been great, making us feel warm and welcome. We developed a quick friendship with few them and continue to stay in touch and plan to return to visit it them as much as to enjoy their home.
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Pros and Cons
by Diahnn on 2018/09/14 00:11
I love the business we’ve gotten from Airbnb and the personal links we can put on our listing to make sure our guests can’t book unless they meet certain requirements. I don’t like the fee Airbnb charges both our guests and us. They have taken more than $600 from individual renters over the summer. When I called to make sure that was right, I was told the percentage they take varies from 6-15% depending on the place and time of year. It seems only fair that the percent be the same across the board. We must charge a county tax in addition to the nightly fee and need to give our renters our phone number to pay through PayPal. Airbnb scrambles our number and it becomes additionally hard to collect this tax. I would like for them to require the tax as an additional charge like the cleaning fee instead of having us chase after it from renters after they have already booked. They do this in a few places already.
Worse service ever
by #salma on 2018/12/07 17:15
Couldn’t find 0/5, if i found i will give it to this service, they don’t give or help woth the rights of the clients. My boyfriend wanted to book an apartment for few days and he asked the owner of it for a discount if it possible and she said YES!!! Then tricked him by giving him another one woth the same location and apartment but only to book a room and she didn’t months that or anything she just said ( i will give you discount use this link and book it ) then he did book it because he trusted the lady and especially the airbnb because even if something went wrong he thought that they have something called give the person their right and what they’re asking for as far as they are paying for it . But NO . Because when he found out after few days that it’s not an apartment and she tricked him with only one room in an apartment with other 3 rooms . He called airbnb and asked for his rights but they didn’t give him back his money even 10% even they saw what’s everything happened and talk t oother lady but in the final didn’t do anything!!! This is the worst app and service i’ve ever seen
Bad Customer Service, Only Avoids Responsibility
by emma13975 on 2018/09/10 01:31
Reputation of a company is earned in crisis management. Been a super host for a long time, and recently had a guest who left early and had reservation shortened. We agreed with case manager to refund guest the rest of days the guest did not stay, yet somehow the case manager later cancelled the entire reservation and refunded the guest fully. Now I’m left with no pay out for hosting this guest for days. I’ve been contacting Airbnb customer service for quite a while, and the only response I got is that the case is being handled and they will reach out to me. However, I never hear back from Airbnb within the time frames they promised. I could never get in touch with the case manager who is working on this issue, and every time I called, representative on the call didn’t know what was happening. I could only assume Airbnb does not want to pay host for hosting after Airbnb has mistakenly refunded guest in full. If this is the way Airbnb chooses to treat hosts, I could only suggest other hosts to have a plan B, because once you run into a problem with any guest or with Airbnb, you are in it on your own.
Amazing House! Great location!
by Framly Disney Vacation on 2018/08/13 20:57
The home was awesome. Great location. Near absolutely everything i.e Disney, shopping, grocery and food. The house was very clean and comfortable. We felt really at home during our stay. The bed was comfortable and the carpet felt very good in between my toes 😊. The kitchen was very clean. New appliances and clean refrigerator. Easy to access with the smart lock. Absolutely loved that feature. Every now and then you may run into an unwanted 4 legged guest but it’s hard not too because they’re everywhere in Florida....lol. Note to potential renters: the house sleeps 🛏 10, however there aren’t enough towels for 10 people and absolutely no wash cloths are provided so bring your own because it’s not stated that they’re not provided. Don’t forget toilet paper because there’s only one roll provided and you’ll go through that pretty quick with a house full. It would also be nice if they provided dish soap because there are still some of us that actually washes dishes instead of using the dishwasher (soap provided for that). Overall the house was amazing and I’d definitely stay here again. The host is great!!! Very attentive and responds very quickly to questions and concerns. This place definitely get 2 thumbs up 👍🏽 from me and my framily (friends and family). Items NOT to forget: Trash bags Paper towels Extra towels Wash cloths Soap Enjoy your stay because we did.
Lost lists
by 101Micheal on 2018/06/26 17:39
Overall, I absolutely love the app, it's easy to find homes almost anywhere. My main concern is the fact that most of my lists of homes have gotten erased. I spent an extensive amount of time saving homes in many, many different areas, when I went to check back on the lists, I realized most of them had been erased...which means that I'd have to take the time to restart all of them, which would end up pointless, because other lists would end up getting erased. I'll take a guess that there is a limit of lists on the app, which I must say is bs and I would recommend you guys allow people to make as many lists as they want. I have also noticed that the search engine doesn't provide a list of related areas anymore, if you are to type in a city or place. This causes issue because now you have to weirdly specify what exact area you are talking about. These are the only two main problems I see with the app, I would like to see these problems fixed.
Allows people to steal your money.
by rrrripppedoff on 2019/01/15 03:15
I booked on a Saturday night for a week in Asheville. I got normal acceptance and thought I was done. Oh no, I get communication from the host that now I must go through their approval process. Very long drawn out list of rules and some where I was supposed to send them lots of personal info. They have already said I had the room and they have my money. I was confused because I am a senior and was trying to do this on my phone and was tired. I have never been asked anything like this before. I just asked them if I had the room or not and told them I did not not understand what they wanted. I told them I wanted to cancel and they said I still had a legal obligation to pay them even though they had never once said that I was “approved" for the room. I complained to Airbnb and was told they would investigate. Nothing from them but the host has since messaged me and accused me of being drunk, insulted and berated me all because I said I would not sign their additional paper work agreeing to all kinds of stuff I have never been asked before. I think this is fraud and misrepresentation.
Convenient but inconsistent
by bbdow30 on 2018/08/30 12:22
Love how easy the app is to use, but the inconsistencies are frustrating. Hosts can enforce their own policies, but the app has its own that are misleading. For example, at what age does a child become an adult? Each host may advertise what they define as “children are free”, but the app asks for adults and children based on a child being from 2-12 years old. Also, our most recent host doesn’t charge the credit card immediately, but the app says 50% due up front. I didn’t know until I was committed to the reservation whether I was paying now or later. Some things may be minor to some people but deal breakers to others. I’m a huge fan of truth in advertising. Would like to see these details (including advertising ALL the HIDDEN FEES) up front so I can compare properties effectively up front and make a rational decision, rather than starting my relaxing vacation feeling frustrated or hoodwinked.
They’re great... until you find yourself in a dump.
by drod1020 on 2018/07/13 05:46
Do not use Airbnb! I’ve been using them for years and did not have a problem until we recently checked into our Airbnb in Maui Hawaii. The place was riddled with bugs! They’re called coconut condos, do not stay there! Anyway, we had to cancel on the spot and Airbnb refused to refund my money. We couldn’t stay there, there were ants everywhere, I have video, but Airbnb didn’t want to see that. Then they closed my complaint ticket before we even returned from our vacation!! The told me in a message that the refund policy stated that there would be no refunds. This is all on top of us having to find a hotel to stay in the last minute. Then, THEN, after contacting AirBnB and telling them about the problem - THEY DELETED MY ENTIRE TRIP FROM MY PROFILE - which makes it impossible for me to go back and leave a review of the place we had to cancel because it was infested with bugs!!! I couldn’t even get arm others!!! AirBnB only likes great reviews I guess, but if you have a bad experience it’s “F*** you, no refund and you can’t share your experience.” Stick with VRBO.
Unreliable
by tjs1984 on 2019/02/23 19:36
The app is great when it works. There are so many bugs still. I’m an Experiences and Lodging host and use the app almost constantly. The Experiences interface is particularly glitchy. When I get a new message, I have to toggle back and forth between Hosting and Experiences mode until eventually the message will actually show up in my inbox. I think the app is just trying to do to much and should be split into separate apps for experiences, lodging, and traveling if the app is too heavy for current mobile operating systems. The “progress” or “stats” sections are particular awful in terms of reliability. For the last two weeks I’ve been unable to see how much I’m earning. The screen just never loads. I have an iPhone 8 and great internet connectivity. Even the website version of “progress” and “stats” has this issue. I literally don’t know how much I’m earning this month or next month unless I manually calculate it by adding up all my email confirmations and subtracting the cancellations. It’s extremely frustrating.
The service fees and service are bad
by Youthspent on 2018/01/13 22:40
I overpaid for an outdated home. I accepted that. Instead of moving my stuff at the end of the reservation I extended it for 3 days. For some reason it did not save. I discovered this right after the original check out. I called the homeowner who said call air bnb. It has been an hour and a half. After the first 30 minutes I was told that I would need to speak to a case manager, she transferred me and I held for 20 more minutes. I was then transferred back to the original rep who said all the case managers were busy I asked to speak to a supervisor, and expressed my frustration at paying $170 for a service fee and when I call not being able to speak to someone who can help with my problems. I was told I was being put on hold and transferred to no sound just me on hold for over ten minutes. I hung up called back waited explained what had happened asked to speak to a supervisor and then I was told the original rep I had spoke to was about to call me back and I should end the call and keep the line open. I've typed this in the twenty minutes since then.
Terrible Company
by Meg2018!!!!!!!!!!! on 2018/06/19 18:01
I will never use Airbnb again. I had one bad experience and it was enough to throw me off them for good. When making a reservation you are supposed to receive the hosts actual address but I only received the protected address that gives you an idea of where they live but not the location. Turns out my host was out of the country and her 18 year old son was supposed to let me in. Well when I arrived in the vicinity of her neighborhood I spent over an hour walking around, calling, and messaging her with no response, no idea where to go, and no way to contact her son. I finally had to book a hotel room. At midnight that night I got a message back from her and was able to stay at her place the next night. I would have just cancelled if she didn’t have such a strict cancellation policy. It’s been over a week since I made a case with Airbnb and the host only gave me half my money back for the first night and I haven’t heard a thing from Airbnb’s customer service. So disappointed. I have seen so many complaints about hosts doing what they want with no repercussions.
No one to talk to for any kind of app support
by BeeHyde on 2018/10/08 11:14
They seem to have a pretty well developed support community for travelers and hosts but there’s nothing anywhere about how to contact anyone if you have a problem with the app. I’m completely unable to communicate with others through the app. I can’t send, receive or view any communications I’ve had with hosts or send out questions to the AirBNB team. At least for the purposes of communicating with a host, I can do that through my phone’s browser but there is absolutely nothing listed in their help section or contact form about app support to address this issue. I hope someone from AirBNB reads these reviews, otherwise the app is kind of worthless to me and I probably won’t keep using them. EDIT: Somehow, a Customer Experience Specialist tried to reach out to me but because of my issues with the app, I can’t view the message at all. I even got an email but it only shows the first part of the message and there’s nothing on the actual website. All the app says is “Network Error We could not reach your network”.
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All Versions
5.0
405,572 total
 5
353,346
 4
36,257
 3
6,906
 2
2,435
 1
6,628
Current Version (19.16)
5.0
339,057 total
 5
300,161
 4
29,035
 3
4,893
 2
1,360
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3,608
Version History
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Keyword Volume Hits KEI Rank
itinerary
28.66
11
travel
20.67
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb
474
1
air bnb
104
1
airbnb app
0.00
1
sublet
708
homebudget app
0.00
lodging finder
0.00
lodging apps
0.00
sublet nyc
0.00
airbnb com
0.00