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App name
Airbnb
Description
Every day, millions of Airbnb Hosts connect curious people to an endlessly interesting world. Guests can discover the perfect place to stay for every getaway and explore new experiences while traveling, or online. Hosts can list their extra space, receive hosting tips and support, and earn money while creating memorable moments for guests. FIND THE PERFECT PLACE TO STAY Choose from millions of unique, one of a kind places to stay —near or far—in many countries around the world. Find everything from a lakeside cabin to a secluded beach house or an apartment in the heart of a city. Browse through listings of places you’d love to live, work, or just relax, and book your stay directly in the app or save it to your wishlist for future travel. DISCOVER THINGS TO DO WHEREVER YOU ARE Find unique Airbnb Experiences to do on your travels -- or even right in your hometown -- led by local Hosts across the globe. From exciting and educational guided tours to delicious cooking and dining experiences, local Hosts are eager to open their world to you. Browse and book Airbnb Experiences based on your destination, or save your favorites to your wishlist and share them with the people you’re traveling with. EXPERIENCE SOMETHING NEW—WITHOUT LEAVING YOUR HOME Online Experiences let you explore the world through activities led by one-of-a-kind Hosts from the comfort of your own home. Learn something new just for yourself, book a private group to bring your loved ones together even when you can’t be together, or tour the world and meet new people right from home. Find things to do online for any age or interest, book, save, or share your favorite ones—all with the airbnb app. CONNECT WITH LOCAL HOSTS Feel at home, no matter where you are. The airbnb app allows guests and Hosts to stay in touch, receive up-to-the-minute information about their bookings, and make the most of their trip by getting the best info on everything local that only expert Hosts would know. SHARE YOUR WORLD AS A HOST Join the millions who host every day to connect with people and share your world. Earn extra income for life’s extras by opening your world through hosting. List your space directly from the airbnb app, then receive personalized tips and insights from the Airbnb team to continuously improve your listing. MOMENTS THAT MATTER, MADE POSSIBLE BY HOSTS Escape the hustle of everyday life with the people you love. Learn something new about a culture that’s interested you for years. Spend time with old friends—or make new ones—over a shared interest. The airbnb app opens up a world of magical moments, made possible by Hosts. Guests can use the airbnb app to: • Book vacation rentals and experiences made possible by hosts for your next solo journey, family vacation, or business trip • Search for last minute stays or longer host-managed rentals • Save your favorite homes, things to do, and places—and add invited friends or family to planned vacations • Add experiences and events to your itinerary • Message your host for directions, assistance, and helpful tips Hosts can take advantage of the airbnb app to: • Share your extra home space through the vacation rental platform or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
Excellent app! Saved me hundreds
by Jack to 45 on 2021/05/15 13:34
Being able to rent through Airbnb has saved me several thousand dollars already. I have used it for several years now and I constantly save money and get wonderful homes to stay in. Every place I’ve stayed is absolutely awesome, because Airbnb screens the hosts/properties so frequently. Airbnb customer service was excellent as well when I had an issue. Airbnb always saves you hundreds over hotels. I love Airbnb!!!!
Wow... Can’t Believe This
by Handesofa on 2021/05/15 00:45
I just downloaded the app because I have heard such amazing reviews. Yet right off the bat I have a huge problem. I tried to reserve a place and the owner denied it simply because of the fact that “I have no reviews”... well duh because this is my first time. Why make it more difficult for first time using by allowing home renters to discriminate against them. (Mind you this places most recent review was in 2019...).
Ugliest House inTacoma
by McB Two on 2021/05/14 20:53
We stayed in this wonderful ( not at all ugly) house on our visit to Tacoma to see our family whom we hadn’t been able to see since the pandemic. Everything was perfect! The house was spotless and very convenient. The neighborhood is quiet and the neighbors were friendly; we met several on our walks around the neighborhood. We didn’t use the hot tub but it looked great; the outdoor space is lovely and would be good for get-togethers. I would highly recommend this property and I am looking forward to staying here in the future as we hope to return to Tacoma often. Thank you to the owners for a wonderful stay.
STOP USING THIS SERVICE
by MadisonSJ2345 on 2021/05/14 15:39
Airbnb never stands on a tenant’s side in spite of the fact that the TENANTS PAY money - not the hosts! I’ve rented an apartment during my business trip in Moscow. The apartment was a total mess, and I made a decision to move out and find a decent hotel through booking.com. But the host was a scammer - he didn’t want to return the rest of my money for the unspent days. Airbnb support was disgusting and didn’t even try to help me, being on the scammer host’s side. I’m deleting this App. Will never use it again.
No filter options??
by shapeItUpApple! on 2021/05/14 13:44
Surprised that the ios app doesnt give ability to filter search results.For example, I wanted to search for places that have a pool, but I can’t do this using the app. … Or, the User interface is just so poorly designed that I can’t find the filters option. This renders the app useless to me
Terrible Customer Service
by Dawaker on 2021/05/13 19:00
AirBnb does not follow the rules they have published to protect consumers. They have off-shored all customer service and have made it impossible to bring resolutions to problems without extreme delays and lackluster effort. If you have a good experience as we have had many times then they are great. If you have a real problem as we did on out last trip they are a nightmare to deal with. Shame on such terrible customer service!
Hidden fees
by Play On 04 on 2021/05/13 17:13
When the taxes and fees on our stay are more than the stay itself…... The airlines used to pull this shady pricing and people got so upset Congress passed a law to stop it. Comit to upfront and transparent pricing and stop hiding the real price behind taxes & fees
App won't work!!
by CHELLE*BOSS on 2021/05/13 15:20
App still never works...fees are ridiculous!!! Thanks air bnb but I am done!!! It's been about a month now I can not get the app to work!!! Which is very frustrating since I am about to go on a trip and would like quick accessibility to my booked places!!! *UPDATED REVIEW* APP STILL JUNK!!!! NEVER WORKS
Horrible app
by Lossha on 2021/05/13 13:11
This app has shut me out of my account only on my phone. They can’t figure out the problem. It is affecting my hosting and I’ve had it. The customer service is the worst.
Don’t like Airbnb anymore
by jes080& on 2021/05/13 10:27
I used to use Airbnb for all my travel. I remember few years ago when they started the costumer service was great they responded right away now they dont, they used to give referal coupons. Now they grew so much a multimillion company and became stingy. everytime I have an issue now they tell are not willing to help. Wait time for replays is longer and they just make it sound like they want to help but they cant. they still tell you they want to satisfy your issue but at the end they cant. I found that other places like booking turn out to be cheaper and costumer service probably will be the same other than booking you dont have any body lying trying to say they will help you. 2 years ago I wouldve give airbnb 5 stars now I would give them “0” I see that they are at 4.8 average but looks like it is from the past im sure that eventually they will get to 3 stars
AVOID!! Hidden cameras!!!
by TomPTF on 2021/05/13 08:07
AVOID!!! Airbnb is a trap for any one wanting any fairness. Whenever there is an issue airbnb will decide in favor of the host, keeping your money! Undisclosed cameras? Not enough proof! Host appears days later with fake invoices for fake damages? Airbnb doesn’t check the fake invoices! Free cancelation? Wrong! That is 50% free! Host promises refund? Host rejects it and airbnb washes their hands! Recommend using some other platform such as tripping.com, hometogo, flipkey, onefinestay or vrbo
Get your act together AirBnb
by pnw_lou on 2021/05/13 01:10
Multiple submissions for photos, dates that are “available” then suddenly not available three minutes later when you make a reservation, crappy communication with hosts..get your act together AirBnb. This is why it’s worth paying the $10 extra for functional services like Expedia.
Beware of what you ask for
by Trade Secrets on 2021/05/12 21:09
Made a terrible error on this app with spelling the place I was wishing to book! Idiot that I am, I booked and discovered it was in the wrong city! Tried to figure out how to cancel and finally was able to.....50% of my funds were assessed! There should be a 30 min or some time to cancel in the event of a mistake. I am deleting this app and hope I never will be enticed to go this ratty route of booking accommodations. 👎🏼
Terrible customer service
by undertakennickname on 2021/05/12 19:14
From a former host— I’ve never experienced worse customer service, even from Comcast. Airbnb stole my money after stating clearly on their site that I could cancel for free. The customer service has been awful. My bank reviewed and sent me a full refund. I will only use VRBO going forward.
Failure in Customer Service
by killakroc0001 on 2021/05/12 18:46
If you have an issue do not expect help from AirBnb. Outsourced call centers and glitchy website issues. Credit card may never be removed from the site. Gift cards purchased online leave money locked in limbo. Rude and unhelpful. Sad experience. Days and days spent on emails and calls repeating the same issue to a new person. Total run around. Spare yourself the disrespect.
BE CAREFUL
by I hate bad writing on 2021/05/12 16:39
I’ve only used this service once and I ended up getting threatened by the host for leaving a bad review. When I left my honest review about how everything was dirty and dusty in the room upon my arrival (despite paying a $60 cleaning fee) the host threatened to tell Airbnb that I lost her house keys if I did not change my review, which I did not. Thankfully, the cutoff for host complaints had already passed by then. Be careful and always document EVERYTHING when using this app.
Permanent ban without explanation
by ricperry1 on 2021/05/12 15:32
In Sept 2020 I booked a reservation. Their monitoring system flagged me as potentially fraudulent. Rather than work with me to resolve their concerns, they just cancelled my reservation and permanently banned me from their services.
Customer Service??? NOT!
by EbayDoll62 on 2021/05/12 13:24
Reserved an airbnb in Hanahan, SC at the cost of $2600! I arrived late at night & found the house to be filthy with an intense smell of dog pee. I proceeded to purchase cleaning supplies the next day & cleaning for about 6 hours. I contacted the host & got the so called "partner". After sending emails w/photos & multiple texts, I was promised a refund for part of the cleaning fee (which I never received). Stay away from anything run by cvp in SC. After lengthy conversations & sending emails to airbnb, I like others was also refused any type of compensation. I would have left but having a lg dog there were no other option & driving home to CO was not feasible. This was my first time seeing my youngest son in almost 2 years. He just graduated from Navy NUC training. Also my first vaca in almost 3 years!! I will never use airbnb again nor would I recommend anyone else to. Btw, house also had roaches & nothing was done about it😒
Worst customer service
by Jonfelix22 on 2021/05/12 00:11
My first stay got canceled 2 days before due to the host getting covid, I then immediately booked the only other Airbnb because my group had to stay in the town where we originally booked. Had to pay an additional $150 out of pocket. Airbnb’s only remedy was to give me an $85 coupon for another stay AFTER I booked the 2nd airbnb. They would not credit it to the 2nd stay. They then contacted me over 6 times to tell me they couldn’t credit me on my 2nd stay. Use any other options besides Airbnb. They only care about making more money off of you.
App Search Issues
by gamblina18 on 2021/05/11 11:30
Wish I never updated this app! Every time I want to return to my search results after clicking on a listing, it takes me back to the top of the page. Please fix!
Terrible Service
by dfs4? on 2021/05/11 04:18
Cancelled my booking one week before my trip Bc the host with over 400 positive reviews didn’t respond to a verification within 2 hours. I couldn’t rebook for 4 days while they held my money. Customer service offered no assistance what so ever. They told me a weeks notice to cancel was plenty of time to rebook a house for 14. They never responded to my request for assistance, more information or supervisor. I will NEVEr trust Airbnb again.
No support for hosts
by bexlwallace on 2021/05/11 01:28
We have been super hosts for a long time and we’re just screwed over by Airbnb. They do not care about their hosts, we had tenants demanding 500$ services from us because their 47$ a night room wasn’t up to their 300$ a night room standards and air bnb sided with them! We have always gotten 5 star reviews from guests and now Airbnb is making it so we lose this months income because a guest made demands we couldn’t accommodate. We will be taking all our rentals off this app.
Calendar
by ChaiVat on 2021/05/10 22:41
As a host, I frequently open the Airbnb app and need to use the calendar, but it takes forever to open, or doesn’t at all, iPad Pro and iPhone 11, everything is always updated and my internet is always fast. Maybe AirBnB needs to upgrade their app!?
New policy= no Airbnb
by The best and the man 4 on 2021/05/10 20:37
While I don’t get to travel much, I enjoy having a place to myself and whoever I travel with. The new policy from Airbnb indicates that I am “high safety risk” since I am under the age of 25, apparently don’t have enough reviews from hosts, and higher likelihood of trashing the place. Never have I thrown a party in any Airbnb or rental properties, nor have I broken any rules from hosts during my stays. I am uncomfortable booking a hotel or private room as I usually travel alone and also, covid. If anything, it seems like my age is used to discriminate against. I’d give 0 stars if I could.
EXPENSIVE FEES.
by marustarrr on 2021/05/10 20:26
We have used Airb&b within the past year, our only complaint are the fees !! WHY ARE YOU GUYS CHARGING SO MUCH FOR FEES ?? NOT USING ANYMORE.
Receipt Retrieval
by djxncucgsksufb on 2021/05/10 17:14
Wondering why you can view your receipts but cannot save or send them on your phone. What kind of backwards app is this??
Not what it use to be
by Gabby Ríos on 2021/05/10 14:31
Airbnb is not what it used to be a used to be a cheaper way to book something that was better than a hotel. At this point with the fees and the overrated night stays Airbnb has lost touch it’s not the same the customer service is now horrible check-in‘s are so late and checkouts are so early.... I think I haven’t use this app in over a year and a half before I used to use it all the time when I traveled.
They don’t care!
by used101 on 2021/05/10 14:09
No need to contact Air B&B they are almost impossible to contact then when you find them they ignore you. In short any provider can screw you and that's that. It is a gamble with the most precious if your time. You work hard to your vacation and if you want it to be enjoyable avoid the lies go with VRBO WHERE THEY DO CARE! I am deleting the App and wish I could have a better platform to warn others.
Support Ambassador Very Helpful!
by JennyQ411 on 2021/05/10 04:59
On a recent booking, the host did not deliver as promised, and I was assigned to an AirBnB Support Ambassador who went above and beyond to deliver exemplary customer service! Thank you Jheazel! 5 stars for your diligence and hard work! ⭐️⭐️⭐️⭐️⭐️ Because of how this situation was handled I will continue to use AirBnB!
App crashes on map view, please fix
by Jaleo567789 on 2021/05/10 02:51
This has been going on for a while now and it still hasn’t been fixed. Pretty frustrating when you’re trying to book a place. Anytime I search for a property then switch to map view, it crashes. iPhone 11 Pro current operating system. Other than the buggy app, Airbnb is great.
hidden fees
by Bubblez009 on 2021/05/10 01:49
hidden fees doubled the cost of the stay
Terrible
by 8Mary91 on 2021/05/09 20:14
Worst customer experience will be ignored when calling their hotline.
Used to be great
by nk247 llc on 2021/05/09 18:53
Airbnb used to be great. Unfortunately it no longer is. The customer service is horrible. It must have been bought out by another company. Because things have drastically changed. Just downloaded the Vrbo app. Will no longer be using Airbnb due to the horrible service. Already deleted the app from my phone. I just noticed all the horrible reviews. There’s no way that they are still at a 4.8 rating.
The host fees have gone insane!
by The Edge01 on 2021/05/09 10:38
My family and I have been using Airbnb for multiple trips a year for numerous years. This spring we decided to use a beach resort instead because of the multiple high fees that hosts are charging made it so that the resort was less expensive. The host cleaning and handling fees should be more regulated so that it’s not an option to price gouge the guest.
Bad
by sim18sim on 2021/05/08 22:03
Surely a company that has ipo'd so big can afford to hire quality devs. The scroll on the listings page is so choppy. Meh. Pretty sure the management doesnt even use the app. It's so bad. I switched to the website which is far better.
Scammers
by Erinmc113090 on 2021/05/08 19:39
I have worked for Airbnb as a host for a couple years now and initially loved working for this platform. However they have been avoiding me and keeping my payouts for several months now. With this being my full-time job this scam of an app kept my payouts and owes me currently $4000! If you are thinking about hosting for them just know that at first they are awesome and attentive and then they will ignore you for months and not help you.
Misleading
by Nyemahhhh on 2021/05/08 19:00
The app rating says that have to be “4+”. I am 15 years old. When I downloaded the app and put my in birthday it said “You have to be 18 or older to sign up” this is misleading, and inconvenient for me and people of my age.
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
I’ll never use Airbnb again
by gbell1030 on 2021/05/08 14:59
There is a problem with long-term rentals in their app. It has an option to “pay now” or in advance. This is a complete LIE! It will even say your payment has been “successfully submitted”, but again it is a LIE! Absolute garbage! Terrible customer service.
6 year superhost being given the run around
by S.Lebowski on 2021/05/08 13:10
Think I’m done with any short term rentals, too much hassle and drama as Airbnb customer service is giving me the run around across 4 days with no resolution to my problem.
I hate these dbs
by Earthtrash on 2021/05/08 07:49
I HATE AIRBNB SOOOO MUCH!
Don’t do it
by travelnurse3486 on 2021/05/07 10:59
I will never use This app again I booked a weekend for my daughter and I to go to the coast. The price $178 a night. I paid $450 or something like that for two nights. Then later I see they only booked me for one night and my check out time was for the next day. I called to have them fix it. They added the 2nd night and an extra $300. $700 for a two night stay at a mediocre place! When I called to see what the deal was, they told me to contact the host. I attempt to call, email and text the host with no luck. When I asked for a full refund since it was only 3 days since I had made the reservation, they told me I’d have to ask the host myself. I couldn’t get a hold of the host. Needless to say I won’t be using this app again! Worst customer service And thieves
It’s ridiculous
by Roe'ing everyday on 2021/05/07 08:09
Horrible customer service. Outrageous fees. It’s completely gone downhill. I’ve erased the app and will not be using it again.
병신같은 번역
by wwowooowo on 2021/05/07 06:52
번역을 좆같이 해놨네요 어떤 병신이했냐?
Horrible Practices
by Christine29934 on 2021/05/06 17:45
After using Airbnb and following all rules and receiving a positive review, Airbnb suspended and deactivated my account for no reason at all. When you ask customer service why they cite that they have the right to reserves that information. This is one of the worst booking companies. If you don’t wanna waste your time abs money, avoid them at all cost.
VERY BAD CUSTOMER SERVICE
by O4KTEC on 2021/05/06 15:59
I’ve been trying to reserve a house for nearly four months and either the host won’t respond or approve OR it says it’s scared of a party being thrown but why put that if you have fees for if that rule is broken? Cannot stand this app i’m deleting it once again
Bad customer service
by fg3406 on 2021/05/06 14:42
All they care is their house host owners , not customers , worse company customer service they don't care about you , all they want is more host not guests that's why Airbnb has no future ! People who handle customer issues dumb and rude
Prices advertised are vastly less than prices paid.
by applereviewnick93010 on 2021/05/05 19:23
The cleaning and service fees are often just as much if not more than the nightly rate, making it impossible to use the search function.
Terrible company
by pen357 on 2021/05/05 17:04
They randomly background checked back me after using them for years to travel. They asked for sensitive medical recorder to “prove” I was safe to stay. Wild for a small crime committed 10 years ago.
Worst Customer Service- Beware!!
by Cristinae03 on 2021/05/05 13:40
HOPE that you don’t have any issues with or during your stay! In my case the owner of the listing had bed bugs... was aware of it and still continued to rent out his property. Yet at the end the owner was more helpful than Airbnb. I made several requests to speak with a manager.. called 18 times and each time I was assure that a supervisor will contact me... after 6 days I am still waiting for a supervisor. Each time I called Airbnb I was told that there was nothing they could do as my case was assigned to a case manger and the case manager is the only one who could help. The case manager doesn’t respond to the thread and if he does it’s only in the middle of the night. I had to stay up past 12 am to be able to speak to someone very briefly before they would stop responding again. I was forced to book at a hotel and when asked why... I didn’t get an explanation for two whole days!! And now they don’t want to cover the add costs with having to find another listing because I didn’t book the hotel... even though I have proof that they didn’t get back to me for two days! You never think this sort of thing will never happen to you and then it does. I’ve stayed with other rental platforms that have a true customer service department. AIRBNB does not have an organized customer service.. I am in property management so I have an idea of what it means to have people rent from you and how to treat my clients.. Airbnb doesn’t have a clue. Seriously think about staying with a hotel on your next vacation
Just made my account and got canceled without any explanation
by Judavabsnhg on 2021/05/05 13:21
I canceled a hike and got suspended. According to Leonardo there’s nothing I can do. Very disappointing with Airbnb support.
Airbnb is not the way to go
by Eeeeeoooooooo on 2021/05/05 13:12
I used to like Airbnb. Hosts were reliable and you would usually get your money’s worth. However, the past 3 times I’ve used Airbnb I’ve been screwed out of thousands of dollars. Had hosts chance last minute and keep my money. Airbnb support staff never helps you get your money back either, as they always side with the host. I’ll be taking my money elsewhere from now on. ✌🏻
They do not have your back
by LosDaCookieMaker on 2021/05/05 08:12
Airbnb doesn’t have your back when you get predatory/misleading reviews left against you, I will be using alternative apps as well as spread the word to friends and family
Terrible
by i ebergs on 2021/05/05 02:46
Just hosted a family that left a review that was false. Airbnb would not remove the false review . The couple also destroyed another hosts home . Airbnb refuses to address the guests are imposters and make false accusations against hosts. Extremely dissatisfied with this site . They don’t care about the host . Just care about the almighty dollar, and getting the booking . Try talking to someone if you have a problem . Hours on hold , cat and mouse game with trying to talk to someone . Will ONLY be using VRBO for now on .
awful customer support
by metamorena on 2021/05/04 21:24
They do not care about you, all they say is sorry. The app is full of scammers and if you get scammed well you are out of your money for good and AirBNB will do nothing about it. Pass. Go to a hotel.
I’d give 0 stars if I could
by AirbnbNOMORE on 2021/05/04 16:00
Airbnb has taken OVER THREE WEEKS to respond to a HARASSMENT case, a FORGED IDENTITY case, & a SAFETY AND PRIVACY case. All of these cases occurred under the same booking. I will NEVER use Airbnb ever again.
It’s getting worse
by sallyccw on 2021/05/04 06:51
I had some good experience several years ago. But I think their customer service and customer protection are getting worse. It’s hard to get a reasonable refund, even though you found the place unsanitized and wanted to cancel the whole trip.
Coupon doesn’t work
by QueendomKemmy on 2021/05/04 03:01
Airbnb cancelled last minute and they couldn’t help me find another place and then gave me a coupon that never worked . Spent many days and hours on customer service but never helped me . Going back to hotels
Terrible concern resolution
by reviewpro9473 on 2021/05/04 02:48
In my last stay i had a safety, cleanliness, and comfort issues and airbnb customer service solved nothing. Due to airbnb policies, the host needs to approve changes to the stay related to any concerns. Whats the point? Obviously if an issue arises the host will not be fair. Also, all my concern tickets were closed without my approval. My negative review of the host was also taken down because the host complained that it violated airbnb policy such as you cant comment on things out of the hosts control like low ceilings. Well that is exactly what should be discussed in a review. So dumb. So airbnb is great as long as you dont have issues. If you do, good freakin luck.
Unreliable app
by Def34 on 2021/05/04 01:51
I recently tried to book a place and the app wanted to verify my phone number. It took for three of text messages before the app verified my phone number. So three texts from the app with confirmation numbers that did not work. Third time was the charm. On the final step to reserve a place, it says it needs my phone number while displaying my phone number in the phone number block. I tried multiple times and no joy. I deleted and reinstalled the app. I went through the same steps and it says I have reached the max confirmation attempts, I need to wait 24 hrs. Tried again 24 hrs later and had the same issues. I had to use a PC and go to the Airbnb website to make my reservation. Then, I get am email from the host, I opened this email on phone which defaults to the app. I get “something went wrong with your request, please try again later.” I go back to the PC and it opens. I don’t know why people leave terrible reviews about their experience with host. This software is garbage. PS, I have used this app years ago and didn’t have any issues.
Could not reserve stay
by Callofduty_69 on 2021/05/03 23:44
I made multiple calls to try resolve an issue with my account. It got locked out, I called them twice to try to resolve the issue but they were unable to do it in a timely manner. I am very disappointed in their customer service, it canceled my reservation and then it would not let me book any place at all. Now the place I wanted to reserve is no longer available and nothing else fits our needs in that time slot.
Worst company I have ever encountered
by amzn1966 on 2021/05/03 23:24
Everyone who has Airbnb stock should sell it ASAP!! This company is going downhill. Just sold all of my shares and so did my associates. Here’s what happened. Tried to book a place for tonight and they said “error: not enough time to screen you.” We said ok, let’s make the check-in time later. Still got the error. Moved check-in all the back to 11pm after trying a few times and they nope, now that you tried to book too many times you are considered a risk for throwing parties so you can only book shared rooms. What??? Contacted Airbnb support hoping they could just fix it and they said nope, sorry, we can’t override that. Very frustrating, but I decided to just go ahead and make a new account and now try for the 11pm check-in. Says it’s required that I confirm my phone number. I tried to confirm and they said error, this phone number is already in use. I tried verifying a few more times and trying by call and then they said that I have exceeded the number of attempts and I’m locked out of trying this for 24 hours. Now I can’t book any place. I would’ve loved to just contact the host and book outside of Airbnb, but that is against the rules. I would really love if Airbnb could explain to me what I could’ve possibly done different to use their service. This is unacceptable. NEVER USE THIS COMPANY. I was going to book a few Airbnb’s for a few weeks this summer for my family reunion but I will have to use another service because I absolutely hate this company. I repeat— DO NOT WASTE YOUR TIME... and sell your stock.
Useless customer service
by satow1 on 2021/05/03 23:20
We booked an Airb&b and it was disgusting! DURING A PANDEMIC THEY DID NOT CLEAN OR SANITIZE THE HOME AT ALL! we found so many things wrong with the home when we talked to the host and Airb&b about it and they didn’t care at all! be carful where you stay because Airb&b doesn’t check or care how the host rents it out as long as they get paid! Hotels and resorts are better!
Worst Ever ‼️
by Rissa_Rene on 2021/05/03 16:26
At this point I don’t think Airbnb decides on the customer half about anything. I booked an Airbnb and 14 hours in we was washing and cooking with water bottles because the water was turned off. The owner refused to give a refund stating “Airbnb wouldn’t send the money back for that so she’ll go get us more bottles of water”. After contacting Airbnb they said it’s nothing they can do because she offered compensation. We paid over $3,000 for a place and was only offered a $100 inconvenience refund. At this point I definitely know to never use Airbnb again.
Warning about the app
by ipadslayer on 2021/05/02 18:44
Some people take you money if you cancel the the lady told me that her policies and give me back 30 and she keep 240 dollars that’s mess up this app need to change things cuse they take you money easy
They Allow/Protect/Defend Scammers & They have horrible customer service
by jayyyyyyyyyyy16 on 2021/05/02 18:08
Do NOT Book with Airbnb, because me & my Fiancé we're going to Vegas for my birthday , my fiancé booked this apartment via Airbnb & it turned out to be a scam so we reported it to Airbnb & the lady we talked to told us she couldn't help us get a refund because we agreed to book the apartment, which we did agree too but we didn't agree or think airbnb would allow scammers on their app.(which we were wrong because they even defend/protect the scammers) so we proceeded to file a dispute with our bank to see if we could get our money back they asked us for proof that we talked to customer service from Airbnb we said yes we did but they weren't working with us , so they asked us for screenshots , so we got back on Airbnb & let them know we were doing a dispute so that's when things got really shady with airbnb , because once we told them we were filing a dispute they reached out to the scammer to let him know he was being reported , so the scammer blocked my fiancé & deleted his ad & deleted his account from Airbnb which then Deleted the entire conversation he had with my fiancé on the airbnb app. So we reached out to an Airbnb rep again & told them if we could retrieve the conversation because we needed it for our dispute as well & that's when the rep told us NO only she was allowed access to the conversation but could not provide us screenshots about the conversation because it "violates" the scammers privacy which was way stupid because my fiancé was part of the conversation so there was no privacy being violated. The worst part about it was that Airbnb allowed the scammer to get away with it & we were not able to get our money back because Airbnb was not providing us with the information we needed to give to our bank for the dispute. Seriously the worst!
A lot of racist hosts
by Briana927729101082 on 2021/05/02 14:28
I am a African American woman and I have my picture on my profile. Why am I getting denied to rent so many places while my Caucasian friend (same amount of positive reviews as me) gets accepted for every one! We tested this and right after I get denied she would request to book and get accepted. And it happened 4 times! I think there needs to be a update so there is no discrimination against people based off the color of the skin... it’s sad but a true reality. Why should people be able to see a picture of a person and base that on if they want to rent their house to them. Other than that I have no complaints but that really bothers me.
Bad app, bad support
by Knight2255a on 2021/05/02 06:43
I book a room at April 30 to May 1 but the result still appear May1 to May2 room and who can guess a famous app will have this bad issue. The result is I book and the app charged me so fast and didn’t see any support or refund. I think I disappear and will never use your product anymore.
Poor Customer Service
by zakee21 on 2021/05/02 02:52
Review Summary: The app itself is useful and user friendly for the most part. However, due to inconsistent information from customer service representatives I lost about $400.00 and they did not bother to take responsibility, assist in getting my money back, or compensate for my loss. Airbnb is good for short term stays but even that is risky. Long term stays are to be avoided. Read below for more details. I have used Airbnb to book a couple stays before and have had a good experience. However, for one long term stay I was in Texas when Winter Storm Uri hit. I discussed with two customer service representatives to find out if I could leave my airbnb early and avoid paying the last month. Both of them said yes so I went ahead an did so. It showed a balance still for the final month but they reassured me that it was just an error in the payment system. Later it ended up charging me so I complained to them only for them to apologize and not take any action to help me get my $400 back.
They give 100% control to all issues to Hosts
by Mind_Wiz on 2021/05/01 20:48
They don’t have customer service, they have case managers that only get involved in regards to legal issues. They have 0 customer service. They give 100% autonomy to the host. I booked the wrong Airbnb. The one I wanted was actually much more expensive. I was willing to pay the difference. My reservation was 3 days out. They took 6 hours to basically tell me that I would lose 50% of a $400 reservation because the host wasn’t issuing a refund. I went and disputed it to my bank, and booked on hotels.com like a normal person. Also, you cannot leave reviews for hosts after a refunds imagine that!
4 Cancellations
by Usmc201 on 2021/05/01 19:04
Yup that’s right I had 4 cancellations. Every time a host (landlord) would cancel on me for some odd bogus reasons they would increase the rent for that week. I would notify Airbnb support and all they would do is fine the host 50 dollars. I even had a super host do this to me. Some even tried to scam me by asking if I would stay at another place that wasn’t on the books for Airbnb but they would keep the deal up. Lastly Airbnb wouldn’t let me review the host because I never stayed at there place. I’m using VRBO from now on.
Customer service won’t help for false or unsafe listings
by pinkymad on 2021/05/01 11:18
My host told me air bnb shut them down as we were already planning on packing and leaving. Contacted Airbnb and they said they can’t refund our money even though they deemed it unsafe for their site. We had a 9 year old host doing all the work never met the real host till we were leaving. Animals had ribs and hip bones showing the floor of the rv was soft half the lights didn’t work trash all over the ground. I can’t trust a listing to be true or for air bnb to back ya of something goes wrong. Forget the fat we paid 500 bucks for a crap hole but apparently child labor and animal abuse is ok too
Restrictions
by THATONEGIRL101 on 2021/04/30 23:11
These new restrictions that Airbnb have put in place are absolutely ridiculous. I just needed somewhere to stay for the night with some family members while in town and Airbnb won’t let me book because it was a last minute reservation and they are trying to stop people from partying. Who said anything about partying? I hope they get rid of them soon.
Terribly buggy app
by Emilya4200 on 2021/04/29 21:55
This is the worst app. It always goes so slow and has issues connecting. Then when I go to the mobile website it’s impossible to find my trip information! Please invest in improving your app!
Handy tool. Awful service
by Kscappy on 2021/04/29 20:10
The people and places I find on the app are great. And it’s super handy, but Airbnb customer support is absolute garbage. When their tool has a glitch, they refuse to fix it with any of their extravagant fees and kick it back to the owners to lower their take for an issue that Airbnb creates. They also haven’t handled an issue I sent in from last Friday and it’s now been a week. Greedy, unethical company. I can’t wait til Vrbo expands their services for rooms and shares. Because I won’t be back after that.
What happened?
by tsguggg on 2021/04/29 18:15
What happened to Air Bnb? The whole concept was that it was cheaper than hotels right? Hotels are WAY cheaper now. When a rusty old camper comes up for almost 400 dollars a night. Time to delete the app. Greed is always the downfall of good things. See ya Air bnb 👋
Awful experience setting account
by Daniel whatever nickname on 2021/04/29 04:01
As soon as Im done with the first and last use of this I will uninstall this crap
Needs bug fixes
by Alysiaaam on 2021/04/29 02:38
It’s become very frustrating to use this app. When I am searching listings, if I favorite or expand a listing, the page automatically refreshes to the top of the page, resulting in me having to scroll back down all the listings I’ve already seen to get back to where I was. This is a waste of time, annoying, and sends my business elsewhere.
Terrible service. Terrible customer support
by A-Tohamy on 2021/04/28 23:34
I won’t be taking Airbnb again, their refund rules are absurd and their customer support is the worst. They’re very slow and useless
Horrible Customer Service
by Leeza.xo on 2021/04/28 23:33
I would give 0 stars if I could. Their customer service was no help to me and were clearly unable to communicate. Their workers should be better educated and trained.
Hate this App
by MiamiProud on 2021/04/28 21:29
Worst application ever, if you’re under the age of 25, don’t even bother. What’s the point of putting houses out there if you can’t even rent them. This is the worst app in the store and I would not recommend. WORST APP EVER
1 star
by elodief45 on 2021/04/28 20:14
Air bnb would not allow me to book due to “safety reasons” while staying in a town for a funeral and was unable to ever book
Horrible
by RainMan521 on 2021/04/28 16:56
Worst customer service, no help at all dealing with scammer host. Airbnb not really even cheaper than a hotel so ill never use this trash again.
Cleaning fee
by jayo975 on 2021/04/28 13:44
My main issue with Airbnb is they host charge a high cleaning fee and still expect you to leave to place extremely clean like why charge me a cleaning fee if I’m the one doing all the cleaning
App is difficult to navigate
by jtf254 on 2021/04/28 12:53
C
Awful
by hateairbnb on 2021/04/28 12:10
Literally every room is barely a step up from being homeless. I did not think it could be this awful and I would give it 0 stars if I could. Only good if you absolutely need a place to stay long term I would go anywhere else. Think sleeping in a car would be better.
Great app, bad support
by chrismichael20 on 2021/04/28 06:07
I’m gonna be fast. I booked one night at Isabela, Puerto Rico by mistake. Contacted the host and told him to see if I can cancel that cuz the check in was to late for me. He never reply. I end up canceling and didn’t got my money back. When I put the review, the host massage me asking me to change my review ( everything was 5 stars except communication) I explain to him why was only 1 star. Few days after Airbnb support deleted my review cuz the host complain. The app is not that bad. But stuff like this should not happen.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
Airbnb service fee
by RomeDouglas on 2021/04/27 22:39
Extremely too high they are definitely getting over on people , I’ve booked a house in lake Havasu not only they charge more for a refundable deposit they also charge almost the same price for the home that they don’t even own. I honestly think it’s time for a lawsuit . That is really insane that they do nothing but charge so much . Then when you call good luck getting through .
Background check
by N2camille on 2021/04/27 20:04
So I have been an Airbnb user for some years now. Today they decide to flag and put my account on hold because of “suspicious activity”. According to them “suspicious activity” includes trying to book multiple experiences on one day to have experiences on different days mind you. Not that it should matter if I want to do multiple experiences on the same day... This is absurd! One thing about planning for a vacation is that you plan different activities to do! That is now “suspicious”?..Right now I cannot change or book anything for 24 hours while I am currently on vacation. I was told there was nothing they could do about this. One bad experience can ruin all other great experiences. I am supposed to be having a relaxed and stress free vacation right now.
WORST CUSTOMER SERVICE EVER
by Tiff867 on 2021/04/27 17:26
I had planned a trip to go to Tennessee in May. I had a horrific unexpected family death so therefore I am unable to make it. I canceled my reservation weeks in advance just to be told I can’t receive a refund in the full amount because my family that passed wasn’t “intimate” family. So not only am I coping with the loss of my family I also feel like I am being robbed of my refund for something I had NO control over. I WILL NEVER RECOMMEND this service for anyone.
Horrible customer service
by VHV_ on 2021/04/27 15:57
My account has been placed under review by error twice now. This second time, I lost the reservation I had since it got cancelled by the Airbnb server. Talking to customer service has been near impossible. I have been trying to solve the issue for over 36 hours now and have talked to 5 different people. Their departments are very disorganized and the phone representative can’t solve the issues I have. After 50 mins on the phone I asked to talk to someone who had more authority. I was told a supervisor was going to call me in 15 minutes. It’s been 3 days and I have not received a call. Airbnb used to be excellent. They have really become a horrible company to use. Definitely avoiding them from now own... there are so many other excellent alternatives out there.
I got a coupon credit
by Frozen Medz on 2021/04/27 15:24
Honestly the layout everything beautiful, easy to use etc. problem is these places aren’t all legit!!! I’ve booked and rebooked and booked. Waiting for refunds to my bank account still need a place to stay. People cancel last minute it’s super irritating. I haven’t been lucky I guess to find a stay that just worked from start to finish. Idk maybe screen these pads and the people better who are offering stays. It’s not fair for us to have to lose money or go through a lengthy refund process because people are being deceitful.
Run the other way!
by ATW Drea on 2021/04/26 16:24
Worst customer service EVER!! The place I booked out of town was supposed to have heating, oven, stove, etc. we get there with 200 dollars worth of food only to find out that the refrigerator was a mini fridge, no oven, stove doesn’t work, no heat!! We reached out to the host and she started ignoring us once we say we only want to stay for that night because it isn’t as promised. Reached out to Airbnb and the representative informed us because they didn’t keep their end of the bargain with amenities I would get 100% refund and a 10% coupon for next booking. She said she will call us back in ONE hour with the coupon code. TWO hours later I reach back out as we are sitting in a hot car with a one year old. She informs us her lead told her no to coupon and we would only get a full refund for the days she canceled for us. This is not okay because they informed me one thing and then did another without proper communication. I called back and asked to speak to a manager and they informed me they have no way of connecting me with a manager besides sending a message to them which they marked it as urgent and it’s the next day now & I still haven’t heard back. I called again and this lady informed me that my first rep was supposed to book me a new place not just leave me on the streets so she would have to send a message to the first rep to give me a call back in 30 minutes. An hour later I called them again because I still had no communication, she then informed me my original representative was gone for the night and she would get a manager to call me ASAP within 30 minutes. Over all I had no empathy, remorse, or consideration from Airbnb as a company. I tried grocery shopping to save money, paid up front for my Airbnb and all of that money went in the trash. On top of that I had to borrow money to pay for a hotel as that was not budgeted in and Airbnb did not keep there end of their policy & promises. Disgusted!!
Don’t use gift cards
by sanduneboi on 2021/04/26 13:26
It’s a coin toss if the gift cards you’ve been given will work. Received $600 worth of gift cards for Christmas. Half of them cannot be redeemed in app or online. Naturally as one would I reached out to support, which is more difficult than it should be, and was given the run around. Was told I entered the information wrong too many times and was locked out. I should wait 24 hours to try again. First off automatically assuming the customer is the problem isn’t very great customer service. So I waited twenty four hours. Got the same non description server error. I was then told the people at this gift card email address would help. Reached out to them only to be informed they could only help me with issues purchasing new cards. 🤔 Once again I reached out to Airbnb for help. Finally I was told that the issue I’m experiencing was a “Known Issue.” Odd because nobody seemed to know about the issue the first two times I reached out for help. I was told my issue would be forwarded to technical support, or whatever internal name they use, and that I should contact Customer Service again in the future as there was no way anyone could reach out to me and tell me the issue was resolved. I wait a few days and try to check back in on the issue. I am then told that the technical team doesn’t send out updates on resolutions to known issues. I was asked to try the redeem again, it of course failed with the same nondescript server error. They suggested trying again in another teeny four hours and then reaching out to them. There is zero accountability with this company. Nobody actually tries to help you. The main goal of support is to give you answer regardless of it being the right one to shut you up and get you out of their chat.
Hides the total amount to trick you into paying more
by mitia53 on 2021/04/26 13:02
The app shows you the price per night which is almost completely useless. With cleaning fee, service fee and weekly discount it’s impossible to know what the total amount will be. This app doesn’t show it until you tap “reserve” (which might actually charge your card, it’s not clear if it’s a final button or not). There’s no reasonable explanation for this other than airbnb tricking you into paying more.
The app has serious bug..
by wangxfusc on 2021/04/25 08:32
Come on, make sure you test the app before releasing a new version...
Bulls***
by lacallebota fuego on 2021/04/25 02:57
I called Airbnb help center, they didn’t help me with my issue, two agents hang up on me. My first booking a bad experience, host was unprofessional, rude. I was told that a manager was going to call me they never did. I booked for my brother when they ask you for the number of guest they don’t ask you if you are that guest, they just insinuate that you’re the guest.
Absolute Fail.
by Pshycx on 2021/04/24 17:52
I needed a place to stay for one night and every time I tried booking it said, I was only trying to party, by myself? With the owners on the property? I tried 4 different places and I couldn’t even get a request to book. Why have the app if the only service it provides is being denied.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Worst customer service ever!!
by Prettyprincesskage on 2021/04/03 23:29
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
Awful Customer Service
by ÅBÇDÊFGHÏJKLMNØPQRSTÚV on 2020/08/16 01:19
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
Airbnb has horrible support for customers
by poppy131313 on 2021/04/08 18:37
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
Terrible company
by Elisabeth162628 on 2021/04/05 14:57
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
Unhelpful Airbnb
by Fhxhvfhjff on 2021/02/12 17:14
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
The absolute WORST customer service!!!
by Treviewsapps on 2020/08/01 21:07
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Terrible customer service
by Epicaustin1026 on 2021/04/01 21:28
I used this app for a while and never had an issue. I have nothing but positive reviews and have never had a problem. It was only recently that I decided to stay at a place in which I had to evacuate twice due to a fire alarm that I had a problem with this app and the people who work for them. I decided to contact the host asking for a refund as I was only able to stay at her place for under an hour. She proceeded to tell me that it was a false alarm both times and that she wasn’t able to refund me for even half of the money I spent, which is Airbnb policy to refund for at least 50% of the trip if it is canceled on the first night. Obviously I was very upset with the situation and so I contacted Airbnb themselves, who took weeks to reply just to tell me that there was no proof that I had to evacuate the building, even after I sent pictures of the fire trucks outside. They decided to refuse to refund me and I am still furious about the situation. I don’t plan to use this app again given my situation and I advise people to keep in mind that the customer service is VERY unprofessional and do not care about their customers. I am not one to complain, but this app doesn’t seem to care when an inconvenience happens and it seems like they just enjoy stealing peoples money. It’s very unfortunate.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Terrible Customer Service/Assistance
by Alex102593 on 2020/09/21 20:26
I made a reservation for Airbnb, and was confident with my reservation based on the description and pictures. Once I arrived at my Airbnb, it was clear to me that the pictures and description or not an accurate representation of what I had paid for. The place was filthy, and falling apart. Covid was spiking, so I found it extremely uncomfortable to know how crammed the area was. The location of the house with an unsafe environment. All in all, it was safest and appropriate to leave. I believe the host was aware of the dishonesty, not allowing for refunds. The worst part about my Airbnb experience was the customer service. It took me hours to finally reach somebody, and when I did, I was transferred back-and-forth between employees until somebody said that they would be able to help me with a refund. This employee said I would have to wait for a call from the refund department. I waited a couple days before reaching out to the employee about not receiving a call. The employee said to be patient, and that it may take some time because of Covid. The chat was disconnected and I never received a call. I’m completely dissatisfied with the service I had with Airbnb. Unless something is resolved, I am confident to say that I will never recommend this service to anybody.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Don’t expect any help if anything goes wrong.
by User265337 on 2020/09/07 01:55
They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens.
Lack of support, steals your money
by mah3hh on 2020/12/09 04:36
After reading several reviews and comparing to my own experience I have found that Airbnb has no problem at all stealing people’s money. When you reach out for support they do not give it to you. They inform you about needing pictures only once it is past their 14 day policy. I have read many stories about Airbnb stealing customers money. But they also steal money from the host. I rent my Tiny Home through Airbnb and was having issues with the hot water heater. I offered my next guest a discount but they chose not to stay without hot water. So they canceled. Airbnb still charged me a fee even though the customer is who canceled. I waited forever for a supervisor to call me all the while only getting emails from her stating she was out of the office and would call me the next day. Never receiving a call she finally stated in email I could provide pictures proving the hot water heater was not working, but only if 14 days had not passed since the canceled reservation. Which after the repetitive emails stating she was out of the office and never contacting me, 14 days had already passed. I was charged and the case was closed after pleading with her to please not close the case. I would give zero stars if I could they do not even deserve one.
Customer Support
by Johnny Gale on 2020/09/01 15:16
Airbnb Customer service is terrible and they lack empathy for guests. There really needs to be another app just like this but better. I was banned from Airbnb after a host reported a lie. Mind you I reported him first! Because he stole money from me and was unprofessional. Airbnb took the hosts side and banned me forever. I can never create a new account which is a bit harsh. My account had all great reviews but because of this one host who lied on me my account is banned. I am banned from the Airbnb community. I tried to prove my innocence and explain the entire issue but Airbnb did nothing at all. I never even got a refund. How is that a guest reports a host first then the host gets upset because now he has a negative review and reports me back but says a bunch of lies to mess up my account is not cool. This is totally unacceptable and I should take Airbnb to court! I should not be banned I’m in the right the host is in the wrong. Not sure what’s wrong with Airbnb customer support team. They do not care at all. It’s very frustrating. I’ve tried several times sending multiple emails and calling multiple times and Airbnb has done nothing. They told me their decision is final. This is very unfair. I hope some day someone creates a new app that will compete with Airbnb.
Unreliable: this is not about technology only.
by Micleus52 on 2021/01/03 17:57
I wrote a review yesterday about a bad experience I had last week. When I say bad, I mean 3 big cockroaches inside the house, one of them under the sink. The place was so dirty I left one night before the rental ended. I wrote a review sharing my experience. A few hour later I received an email from AirbnB, stating that “They determined that my review for was in violation of their review policy – specifically the section on relevancy” and that “After examining my review for, they determined that its content didn’t contain enough relevant information about my host or experience to be informative to other community members. For this reason, they have removed the review”. They also informed that “This decision is in line with their review policy”. I read the policy and there is no way I infringed it. No second chance to write about a bad experience. Unilateral. I was curious and I spent a couple of hours checking several properties looking for bad reviews, Guess what? None. It is the AirBnB alternate reality, where everything is about them, their hosts and their stockholders. Customer satisfaction is manipulated. They do not care About their guests. Apps are not about technology only but about corporations behind it. This one is not reliable.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
Cherry’s place was amazing. Cozy house with beautiful touches.
by gatoloco* on 2019/08/02 01:56
Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
Horrible experience . They really have gone down hill
by Sagasorus on 2020/08/13 00:45
Have just had THE WORST experience. Have tried to book a mini trip in California . Firstly I just booked a place in Carmel, looking at the listing closely after booking I realized there were more photos of beds then were listed . I then called the number listed and some weird man answered, screamed at me that I have the wrong number and slammed down the phone. Upon further research it turns out the listing is actually a small Hotel. I called the Hotel and they were disgusted to hear someone is making an Airbnb under their name. I have confirmation from the actual owner of the REAL hotel and they have confirmed that the listing is NOT them . Air Bnb’s response ‘ we will look into it. ...... 6 hours later nothing . Then on another booking a lady claimed the house was animal free and then minutes after booking I was reading the reviews and saw that someone had complained about animal hair. The owner then admitted she sometimes has he let’s there. I’m allergic to dogs so asked to cancel within the hour of making the booking. Airbnb by then refused to refund me in full even though it says clearly in their site ‘cancel with in 24 hours for full refund’ :( so disappointed and will never book with them again
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Low Quality Long/Short Term
by Nicholas_456 on 2020/07/23 16:54
I’ve been renting with Airbnb for over 4 years, mainly for the convenience of short term stays for business travel specifically while living and working in Miami. Nevertheless, as I made more money and gained more vacation time I looked into long-term rentals for leisure. The pictures presented on the website weren’t consistent with the actual rentals upon arrival. In addition, to the last minute cancellations after the booking’ been confirmed. I will take responsibility for my actions when I say my spouse and I share an account sometimes to make things more, “user friendly” while we’re traveling and in different locations. For example: When I’m on business travel in a hotel and I need a last minute arrangement because of a delayed flight. Lastly, since the shake; downfall and switch of Airbnb’s upper-management. The quality of Billionaire revenues companies have yet to suffice the quality of there products. I am a Real Estate Listing Consultant in America and with that being said, we are held accountable for our actions accompanied by the products marketed and distributed. My advice to you, find another trustworthy short and, or long-term rental agency accompanying a plethora of qualities for your needs. With Warmest Regards, — Former AirBnb Renter
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Shady business practices
by Simkat92 on 2020/10/05 20:07
Had a terrible experience renting a condo in Galveston, TX. The property owners go by the name, “Beach Time Vacation Rentals BTR” and they falsely advertised their property. They claimed it was “beach and water front” and when we arrived we found it was neither of those things. There was a “beach view” but if you wanted to get near the actual beach you would have to cross a busy highway to get to it. Upon arriving we noticed this detail and called the property owners to cancel and get a refund. Leta, the supposed property owner became instantly hostile and aggressive over the phone, almost like she has dealt with this issue before and can’t even pretend to care. Airbnb was no better. They sided with the property owner and the $1,000 we spent on a 2-day rental was down the drain. We would have been more than happy to get the refund as a credit and spend it on another rental that wasn’t falsely advertised. But no such refund/credit was issued. Airbnb’s customer support is almost nonexistent so be super careful before booking that the rental is something you really want, because you won’t get in touch with another human for weeks after filing a complaint. We will NEVER use Airbnb again and we have told all our friends and family to stop using them as well.
Horrible Customer Service
by alexgray4798 on 2020/08/03 18:01
I had my first and last stay with AirBnb almost two months ago. Customer service is horrible and I will not be using this service again. I decided to leave early from my stay, because the host had me under the impression the neighbors were calling her and telling her false information about me and the two others staying. So I left the stay early due to feeling uncomfortable with the neighbors. As soon as I get home, the owner decided to change her story and tell me that “friends” of mine were the people contacting her, not her neighbors. The host decided to put that in the review about the guest (me) along with multiple paragraphs of NOTHING BUT LIES. I contacted AirBnb about this, and after about a month and a half of waiting, they finally replied and said those paragraphs of lies and exaggerations “followed the guidelines”. Meanwhile I can pull up their “guidelines” and point out everything wrong with that review and how it doesn’t follow them. For example: “Content that refers to circumstances entirely out of another’s control”, “...assumptions about a persons character or personality”. The review broke both of those EASILY, yet AirBnb finds it completely okay for a host to write nothing but lies about a guest and ruin their reputation.
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
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Description
Every day, millions of Airbnb Hosts connect curious people to an endlessly interesting world. Guests can discover the perfect place to stay for every getaway and explore new experiences while traveling, or online. Hosts can list their extra space, receive hosting tips and support, and earn money while creating memorable moments for guests. FIND THE PERFECT PLACE TO STAY Choose from millions of unique, one of a kind places to stay —near or far—in many countries around the world. Find everything from a lakeside cabin to a secluded beach house or an apartment in the heart of a city. Browse through listings of places you’d love to live, work, or just relax, and book your stay directly in the app or save it to your wishlist for future travel. DISCOVER THINGS TO DO WHEREVER YOU ARE Find unique Airbnb Experiences to do on your travels -- or even right in your hometown -- led by local Hosts across the globe. From exciting and educational guided tours to delicious cooking and dining experiences, local Hosts are eager to open their world to you. Browse and book Airbnb Experiences based on your destination, or save your favorites to your wishlist and share them with the people you’re traveling with. EXPERIENCE SOMETHING NEW—WITHOUT LEAVING YOUR HOME Online Experiences let you explore the world through activities led by one-of-a-kind Hosts from the comfort of your own home. Learn something new just for yourself, book a private group to bring your loved ones together even when you can’t be together, or tour the world and meet new people right from home. Find things to do online for any age or interest, book, save, or share your favorite ones—all with the airbnb app. CONNECT WITH LOCAL HOSTS Feel at home, no matter where you are. The airbnb app allows guests and Hosts to stay in touch, receive up-to-the-minute information about their bookings, and make the most of their trip by getting the best info on everything local that only expert Hosts would know. SHARE YOUR WORLD AS A HOST Join the millions who host every day to connect with people and share your world. Earn extra income for life’s extras by opening your world through hosting. List your space directly from the airbnb app, then receive personalized tips and insights from the Airbnb team to continuously improve your listing. MOMENTS THAT MATTER, MADE POSSIBLE BY HOSTS Escape the hustle of everyday life with the people you love. Learn something new about a culture that’s interested you for years. Spend time with old friends—or make new ones—over a shared interest. The airbnb app opens up a world of magical moments, made possible by Hosts. Guests can use the airbnb app to: • Book vacation rentals and experiences made possible by hosts for your next solo journey, family vacation, or business trip • Search for last minute stays or longer host-managed rentals • Save your favorite homes, things to do, and places—and add invited friends or family to planned vacations • Add experiences and events to your itinerary • Message your host for directions, assistance, and helpful tips Hosts can take advantage of the airbnb app to: • Share your extra home space through the vacation rental platform or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
Excellent app! Saved me hundreds
by Jack to 45 on 2021/05/15 13:34
Being able to rent through Airbnb has saved me several thousand dollars already. I have used it for several years now and I constantly save money and get wonderful homes to stay in. Every place I’ve stayed is absolutely awesome, because Airbnb screens the hosts/properties so frequently. Airbnb customer service was excellent as well when I had an issue. Airbnb always saves you hundreds over hotels. I love Airbnb!!!!
Wow... Can’t Believe This
by Handesofa on 2021/05/15 00:45
I just downloaded the app because I have heard such amazing reviews. Yet right off the bat I have a huge problem. I tried to reserve a place and the owner denied it simply because of the fact that “I have no reviews”... well duh because this is my first time. Why make it more difficult for first time using by allowing home renters to discriminate against them. (Mind you this places most recent review was in 2019...).
Ugliest House inTacoma
by McB Two on 2021/05/14 20:53
We stayed in this wonderful ( not at all ugly) house on our visit to Tacoma to see our family whom we hadn’t been able to see since the pandemic. Everything was perfect! The house was spotless and very convenient. The neighborhood is quiet and the neighbors were friendly; we met several on our walks around the neighborhood. We didn’t use the hot tub but it looked great; the outdoor space is lovely and would be good for get-togethers. I would highly recommend this property and I am looking forward to staying here in the future as we hope to return to Tacoma often. Thank you to the owners for a wonderful stay.
STOP USING THIS SERVICE
by MadisonSJ2345 on 2021/05/14 15:39
Airbnb never stands on a tenant’s side in spite of the fact that the TENANTS PAY money - not the hosts! I’ve rented an apartment during my business trip in Moscow. The apartment was a total mess, and I made a decision to move out and find a decent hotel through booking.com. But the host was a scammer - he didn’t want to return the rest of my money for the unspent days. Airbnb support was disgusting and didn’t even try to help me, being on the scammer host’s side. I’m deleting this App. Will never use it again.
No filter options??
by shapeItUpApple! on 2021/05/14 13:44
Surprised that the ios app doesnt give ability to filter search results.For example, I wanted to search for places that have a pool, but I can’t do this using the app. … Or, the User interface is just so poorly designed that I can’t find the filters option. This renders the app useless to me
Terrible Customer Service
by Dawaker on 2021/05/13 19:00
AirBnb does not follow the rules they have published to protect consumers. They have off-shored all customer service and have made it impossible to bring resolutions to problems without extreme delays and lackluster effort. If you have a good experience as we have had many times then they are great. If you have a real problem as we did on out last trip they are a nightmare to deal with. Shame on such terrible customer service!
Hidden fees
by Play On 04 on 2021/05/13 17:13
When the taxes and fees on our stay are more than the stay itself…... The airlines used to pull this shady pricing and people got so upset Congress passed a law to stop it. Comit to upfront and transparent pricing and stop hiding the real price behind taxes & fees
App won't work!!
by CHELLE*BOSS on 2021/05/13 15:20
App still never works...fees are ridiculous!!! Thanks air bnb but I am done!!! It's been about a month now I can not get the app to work!!! Which is very frustrating since I am about to go on a trip and would like quick accessibility to my booked places!!! *UPDATED REVIEW* APP STILL JUNK!!!! NEVER WORKS
Horrible app
by Lossha on 2021/05/13 13:11
This app has shut me out of my account only on my phone. They can’t figure out the problem. It is affecting my hosting and I’ve had it. The customer service is the worst.
Don’t like Airbnb anymore
by jes080& on 2021/05/13 10:27
I used to use Airbnb for all my travel. I remember few years ago when they started the costumer service was great they responded right away now they dont, they used to give referal coupons. Now they grew so much a multimillion company and became stingy. everytime I have an issue now they tell are not willing to help. Wait time for replays is longer and they just make it sound like they want to help but they cant. they still tell you they want to satisfy your issue but at the end they cant. I found that other places like booking turn out to be cheaper and costumer service probably will be the same other than booking you dont have any body lying trying to say they will help you. 2 years ago I wouldve give airbnb 5 stars now I would give them “0” I see that they are at 4.8 average but looks like it is from the past im sure that eventually they will get to 3 stars
AVOID!! Hidden cameras!!!
by TomPTF on 2021/05/13 08:07
AVOID!!! Airbnb is a trap for any one wanting any fairness. Whenever there is an issue airbnb will decide in favor of the host, keeping your money! Undisclosed cameras? Not enough proof! Host appears days later with fake invoices for fake damages? Airbnb doesn’t check the fake invoices! Free cancelation? Wrong! That is 50% free! Host promises refund? Host rejects it and airbnb washes their hands! Recommend using some other platform such as tripping.com, hometogo, flipkey, onefinestay or vrbo
Get your act together AirBnb
by pnw_lou on 2021/05/13 01:10
Multiple submissions for photos, dates that are “available” then suddenly not available three minutes later when you make a reservation, crappy communication with hosts..get your act together AirBnb. This is why it’s worth paying the $10 extra for functional services like Expedia.
Beware of what you ask for
by Trade Secrets on 2021/05/12 21:09
Made a terrible error on this app with spelling the place I was wishing to book! Idiot that I am, I booked and discovered it was in the wrong city! Tried to figure out how to cancel and finally was able to.....50% of my funds were assessed! There should be a 30 min or some time to cancel in the event of a mistake. I am deleting this app and hope I never will be enticed to go this ratty route of booking accommodations. 👎🏼
Terrible customer service
by undertakennickname on 2021/05/12 19:14
From a former host— I’ve never experienced worse customer service, even from Comcast. Airbnb stole my money after stating clearly on their site that I could cancel for free. The customer service has been awful. My bank reviewed and sent me a full refund. I will only use VRBO going forward.
Failure in Customer Service
by killakroc0001 on 2021/05/12 18:46
If you have an issue do not expect help from AirBnb. Outsourced call centers and glitchy website issues. Credit card may never be removed from the site. Gift cards purchased online leave money locked in limbo. Rude and unhelpful. Sad experience. Days and days spent on emails and calls repeating the same issue to a new person. Total run around. Spare yourself the disrespect.
BE CAREFUL
by I hate bad writing on 2021/05/12 16:39
I’ve only used this service once and I ended up getting threatened by the host for leaving a bad review. When I left my honest review about how everything was dirty and dusty in the room upon my arrival (despite paying a $60 cleaning fee) the host threatened to tell Airbnb that I lost her house keys if I did not change my review, which I did not. Thankfully, the cutoff for host complaints had already passed by then. Be careful and always document EVERYTHING when using this app.
Permanent ban without explanation
by ricperry1 on 2021/05/12 15:32
In Sept 2020 I booked a reservation. Their monitoring system flagged me as potentially fraudulent. Rather than work with me to resolve their concerns, they just cancelled my reservation and permanently banned me from their services.
Customer Service??? NOT!
by EbayDoll62 on 2021/05/12 13:24
Reserved an airbnb in Hanahan, SC at the cost of $2600! I arrived late at night & found the house to be filthy with an intense smell of dog pee. I proceeded to purchase cleaning supplies the next day & cleaning for about 6 hours. I contacted the host & got the so called "partner". After sending emails w/photos & multiple texts, I was promised a refund for part of the cleaning fee (which I never received). Stay away from anything run by cvp in SC. After lengthy conversations & sending emails to airbnb, I like others was also refused any type of compensation. I would have left but having a lg dog there were no other option & driving home to CO was not feasible. This was my first time seeing my youngest son in almost 2 years. He just graduated from Navy NUC training. Also my first vaca in almost 3 years!! I will never use airbnb again nor would I recommend anyone else to. Btw, house also had roaches & nothing was done about it😒
Worst customer service
by Jonfelix22 on 2021/05/12 00:11
My first stay got canceled 2 days before due to the host getting covid, I then immediately booked the only other Airbnb because my group had to stay in the town where we originally booked. Had to pay an additional $150 out of pocket. Airbnb’s only remedy was to give me an $85 coupon for another stay AFTER I booked the 2nd airbnb. They would not credit it to the 2nd stay. They then contacted me over 6 times to tell me they couldn’t credit me on my 2nd stay. Use any other options besides Airbnb. They only care about making more money off of you.
App Search Issues
by gamblina18 on 2021/05/11 11:30
Wish I never updated this app! Every time I want to return to my search results after clicking on a listing, it takes me back to the top of the page. Please fix!
Terrible Service
by dfs4? on 2021/05/11 04:18
Cancelled my booking one week before my trip Bc the host with over 400 positive reviews didn’t respond to a verification within 2 hours. I couldn’t rebook for 4 days while they held my money. Customer service offered no assistance what so ever. They told me a weeks notice to cancel was plenty of time to rebook a house for 14. They never responded to my request for assistance, more information or supervisor. I will NEVEr trust Airbnb again.
No support for hosts
by bexlwallace on 2021/05/11 01:28
We have been super hosts for a long time and we’re just screwed over by Airbnb. They do not care about their hosts, we had tenants demanding 500$ services from us because their 47$ a night room wasn’t up to their 300$ a night room standards and air bnb sided with them! We have always gotten 5 star reviews from guests and now Airbnb is making it so we lose this months income because a guest made demands we couldn’t accommodate. We will be taking all our rentals off this app.
Calendar
by ChaiVat on 2021/05/10 22:41
As a host, I frequently open the Airbnb app and need to use the calendar, but it takes forever to open, or doesn’t at all, iPad Pro and iPhone 11, everything is always updated and my internet is always fast. Maybe AirBnB needs to upgrade their app!?
New policy= no Airbnb
by The best and the man 4 on 2021/05/10 20:37
While I don’t get to travel much, I enjoy having a place to myself and whoever I travel with. The new policy from Airbnb indicates that I am “high safety risk” since I am under the age of 25, apparently don’t have enough reviews from hosts, and higher likelihood of trashing the place. Never have I thrown a party in any Airbnb or rental properties, nor have I broken any rules from hosts during my stays. I am uncomfortable booking a hotel or private room as I usually travel alone and also, covid. If anything, it seems like my age is used to discriminate against. I’d give 0 stars if I could.
EXPENSIVE FEES.
by marustarrr on 2021/05/10 20:26
We have used Airb&b within the past year, our only complaint are the fees !! WHY ARE YOU GUYS CHARGING SO MUCH FOR FEES ?? NOT USING ANYMORE.
Receipt Retrieval
by djxncucgsksufb on 2021/05/10 17:14
Wondering why you can view your receipts but cannot save or send them on your phone. What kind of backwards app is this??
Not what it use to be
by Gabby Ríos on 2021/05/10 14:31
Airbnb is not what it used to be a used to be a cheaper way to book something that was better than a hotel. At this point with the fees and the overrated night stays Airbnb has lost touch it’s not the same the customer service is now horrible check-in‘s are so late and checkouts are so early.... I think I haven’t use this app in over a year and a half before I used to use it all the time when I traveled.
They don’t care!
by used101 on 2021/05/10 14:09
No need to contact Air B&B they are almost impossible to contact then when you find them they ignore you. In short any provider can screw you and that's that. It is a gamble with the most precious if your time. You work hard to your vacation and if you want it to be enjoyable avoid the lies go with VRBO WHERE THEY DO CARE! I am deleting the App and wish I could have a better platform to warn others.
Support Ambassador Very Helpful!
by JennyQ411 on 2021/05/10 04:59
On a recent booking, the host did not deliver as promised, and I was assigned to an AirBnB Support Ambassador who went above and beyond to deliver exemplary customer service! Thank you Jheazel! 5 stars for your diligence and hard work! ⭐️⭐️⭐️⭐️⭐️ Because of how this situation was handled I will continue to use AirBnB!
App crashes on map view, please fix
by Jaleo567789 on 2021/05/10 02:51
This has been going on for a while now and it still hasn’t been fixed. Pretty frustrating when you’re trying to book a place. Anytime I search for a property then switch to map view, it crashes. iPhone 11 Pro current operating system. Other than the buggy app, Airbnb is great.
hidden fees
by Bubblez009 on 2021/05/10 01:49
hidden fees doubled the cost of the stay
Terrible
by 8Mary91 on 2021/05/09 20:14
Worst customer experience will be ignored when calling their hotline.
Used to be great
by nk247 llc on 2021/05/09 18:53
Airbnb used to be great. Unfortunately it no longer is. The customer service is horrible. It must have been bought out by another company. Because things have drastically changed. Just downloaded the Vrbo app. Will no longer be using Airbnb due to the horrible service. Already deleted the app from my phone. I just noticed all the horrible reviews. There’s no way that they are still at a 4.8 rating.
The host fees have gone insane!
by The Edge01 on 2021/05/09 10:38
My family and I have been using Airbnb for multiple trips a year for numerous years. This spring we decided to use a beach resort instead because of the multiple high fees that hosts are charging made it so that the resort was less expensive. The host cleaning and handling fees should be more regulated so that it’s not an option to price gouge the guest.
Bad
by sim18sim on 2021/05/08 22:03
Surely a company that has ipo'd so big can afford to hire quality devs. The scroll on the listings page is so choppy. Meh. Pretty sure the management doesnt even use the app. It's so bad. I switched to the website which is far better.
Scammers
by Erinmc113090 on 2021/05/08 19:39
I have worked for Airbnb as a host for a couple years now and initially loved working for this platform. However they have been avoiding me and keeping my payouts for several months now. With this being my full-time job this scam of an app kept my payouts and owes me currently $4000! If you are thinking about hosting for them just know that at first they are awesome and attentive and then they will ignore you for months and not help you.
Misleading
by Nyemahhhh on 2021/05/08 19:00
The app rating says that have to be “4+”. I am 15 years old. When I downloaded the app and put my in birthday it said “You have to be 18 or older to sign up” this is misleading, and inconvenient for me and people of my age.
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
I’ll never use Airbnb again
by gbell1030 on 2021/05/08 14:59
There is a problem with long-term rentals in their app. It has an option to “pay now” or in advance. This is a complete LIE! It will even say your payment has been “successfully submitted”, but again it is a LIE! Absolute garbage! Terrible customer service.
6 year superhost being given the run around
by S.Lebowski on 2021/05/08 13:10
Think I’m done with any short term rentals, too much hassle and drama as Airbnb customer service is giving me the run around across 4 days with no resolution to my problem.
I hate these dbs
by Earthtrash on 2021/05/08 07:49
I HATE AIRBNB SOOOO MUCH!
Don’t do it
by travelnurse3486 on 2021/05/07 10:59
I will never use This app again I booked a weekend for my daughter and I to go to the coast. The price $178 a night. I paid $450 or something like that for two nights. Then later I see they only booked me for one night and my check out time was for the next day. I called to have them fix it. They added the 2nd night and an extra $300. $700 for a two night stay at a mediocre place! When I called to see what the deal was, they told me to contact the host. I attempt to call, email and text the host with no luck. When I asked for a full refund since it was only 3 days since I had made the reservation, they told me I’d have to ask the host myself. I couldn’t get a hold of the host. Needless to say I won’t be using this app again! Worst customer service And thieves
It’s ridiculous
by Roe'ing everyday on 2021/05/07 08:09
Horrible customer service. Outrageous fees. It’s completely gone downhill. I’ve erased the app and will not be using it again.
병신같은 번역
by wwowooowo on 2021/05/07 06:52
번역을 좆같이 해놨네요 어떤 병신이했냐?
Horrible Practices
by Christine29934 on 2021/05/06 17:45
After using Airbnb and following all rules and receiving a positive review, Airbnb suspended and deactivated my account for no reason at all. When you ask customer service why they cite that they have the right to reserves that information. This is one of the worst booking companies. If you don’t wanna waste your time abs money, avoid them at all cost.
VERY BAD CUSTOMER SERVICE
by O4KTEC on 2021/05/06 15:59
I’ve been trying to reserve a house for nearly four months and either the host won’t respond or approve OR it says it’s scared of a party being thrown but why put that if you have fees for if that rule is broken? Cannot stand this app i’m deleting it once again
Bad customer service
by fg3406 on 2021/05/06 14:42
All they care is their house host owners , not customers , worse company customer service they don't care about you , all they want is more host not guests that's why Airbnb has no future ! People who handle customer issues dumb and rude
Prices advertised are vastly less than prices paid.
by applereviewnick93010 on 2021/05/05 19:23
The cleaning and service fees are often just as much if not more than the nightly rate, making it impossible to use the search function.
Terrible company
by pen357 on 2021/05/05 17:04
They randomly background checked back me after using them for years to travel. They asked for sensitive medical recorder to “prove” I was safe to stay. Wild for a small crime committed 10 years ago.
Worst Customer Service- Beware!!
by Cristinae03 on 2021/05/05 13:40
HOPE that you don’t have any issues with or during your stay! In my case the owner of the listing had bed bugs... was aware of it and still continued to rent out his property. Yet at the end the owner was more helpful than Airbnb. I made several requests to speak with a manager.. called 18 times and each time I was assure that a supervisor will contact me... after 6 days I am still waiting for a supervisor. Each time I called Airbnb I was told that there was nothing they could do as my case was assigned to a case manger and the case manager is the only one who could help. The case manager doesn’t respond to the thread and if he does it’s only in the middle of the night. I had to stay up past 12 am to be able to speak to someone very briefly before they would stop responding again. I was forced to book at a hotel and when asked why... I didn’t get an explanation for two whole days!! And now they don’t want to cover the add costs with having to find another listing because I didn’t book the hotel... even though I have proof that they didn’t get back to me for two days! You never think this sort of thing will never happen to you and then it does. I’ve stayed with other rental platforms that have a true customer service department. AIRBNB does not have an organized customer service.. I am in property management so I have an idea of what it means to have people rent from you and how to treat my clients.. Airbnb doesn’t have a clue. Seriously think about staying with a hotel on your next vacation
Just made my account and got canceled without any explanation
by Judavabsnhg on 2021/05/05 13:21
I canceled a hike and got suspended. According to Leonardo there’s nothing I can do. Very disappointing with Airbnb support.
Airbnb is not the way to go
by Eeeeeoooooooo on 2021/05/05 13:12
I used to like Airbnb. Hosts were reliable and you would usually get your money’s worth. However, the past 3 times I’ve used Airbnb I’ve been screwed out of thousands of dollars. Had hosts chance last minute and keep my money. Airbnb support staff never helps you get your money back either, as they always side with the host. I’ll be taking my money elsewhere from now on. ✌🏻
They do not have your back
by LosDaCookieMaker on 2021/05/05 08:12
Airbnb doesn’t have your back when you get predatory/misleading reviews left against you, I will be using alternative apps as well as spread the word to friends and family
Terrible
by i ebergs on 2021/05/05 02:46
Just hosted a family that left a review that was false. Airbnb would not remove the false review . The couple also destroyed another hosts home . Airbnb refuses to address the guests are imposters and make false accusations against hosts. Extremely dissatisfied with this site . They don’t care about the host . Just care about the almighty dollar, and getting the booking . Try talking to someone if you have a problem . Hours on hold , cat and mouse game with trying to talk to someone . Will ONLY be using VRBO for now on .
awful customer support
by metamorena on 2021/05/04 21:24
They do not care about you, all they say is sorry. The app is full of scammers and if you get scammed well you are out of your money for good and AirBNB will do nothing about it. Pass. Go to a hotel.
I’d give 0 stars if I could
by AirbnbNOMORE on 2021/05/04 16:00
Airbnb has taken OVER THREE WEEKS to respond to a HARASSMENT case, a FORGED IDENTITY case, & a SAFETY AND PRIVACY case. All of these cases occurred under the same booking. I will NEVER use Airbnb ever again.
It’s getting worse
by sallyccw on 2021/05/04 06:51
I had some good experience several years ago. But I think their customer service and customer protection are getting worse. It’s hard to get a reasonable refund, even though you found the place unsanitized and wanted to cancel the whole trip.
Coupon doesn’t work
by QueendomKemmy on 2021/05/04 03:01
Airbnb cancelled last minute and they couldn’t help me find another place and then gave me a coupon that never worked . Spent many days and hours on customer service but never helped me . Going back to hotels
Terrible concern resolution
by reviewpro9473 on 2021/05/04 02:48
In my last stay i had a safety, cleanliness, and comfort issues and airbnb customer service solved nothing. Due to airbnb policies, the host needs to approve changes to the stay related to any concerns. Whats the point? Obviously if an issue arises the host will not be fair. Also, all my concern tickets were closed without my approval. My negative review of the host was also taken down because the host complained that it violated airbnb policy such as you cant comment on things out of the hosts control like low ceilings. Well that is exactly what should be discussed in a review. So dumb. So airbnb is great as long as you dont have issues. If you do, good freakin luck.
Unreliable app
by Def34 on 2021/05/04 01:51
I recently tried to book a place and the app wanted to verify my phone number. It took for three of text messages before the app verified my phone number. So three texts from the app with confirmation numbers that did not work. Third time was the charm. On the final step to reserve a place, it says it needs my phone number while displaying my phone number in the phone number block. I tried multiple times and no joy. I deleted and reinstalled the app. I went through the same steps and it says I have reached the max confirmation attempts, I need to wait 24 hrs. Tried again 24 hrs later and had the same issues. I had to use a PC and go to the Airbnb website to make my reservation. Then, I get am email from the host, I opened this email on phone which defaults to the app. I get “something went wrong with your request, please try again later.” I go back to the PC and it opens. I don’t know why people leave terrible reviews about their experience with host. This software is garbage. PS, I have used this app years ago and didn’t have any issues.
Could not reserve stay
by Callofduty_69 on 2021/05/03 23:44
I made multiple calls to try resolve an issue with my account. It got locked out, I called them twice to try to resolve the issue but they were unable to do it in a timely manner. I am very disappointed in their customer service, it canceled my reservation and then it would not let me book any place at all. Now the place I wanted to reserve is no longer available and nothing else fits our needs in that time slot.
Worst company I have ever encountered
by amzn1966 on 2021/05/03 23:24
Everyone who has Airbnb stock should sell it ASAP!! This company is going downhill. Just sold all of my shares and so did my associates. Here’s what happened. Tried to book a place for tonight and they said “error: not enough time to screen you.” We said ok, let’s make the check-in time later. Still got the error. Moved check-in all the back to 11pm after trying a few times and they nope, now that you tried to book too many times you are considered a risk for throwing parties so you can only book shared rooms. What??? Contacted Airbnb support hoping they could just fix it and they said nope, sorry, we can’t override that. Very frustrating, but I decided to just go ahead and make a new account and now try for the 11pm check-in. Says it’s required that I confirm my phone number. I tried to confirm and they said error, this phone number is already in use. I tried verifying a few more times and trying by call and then they said that I have exceeded the number of attempts and I’m locked out of trying this for 24 hours. Now I can’t book any place. I would’ve loved to just contact the host and book outside of Airbnb, but that is against the rules. I would really love if Airbnb could explain to me what I could’ve possibly done different to use their service. This is unacceptable. NEVER USE THIS COMPANY. I was going to book a few Airbnb’s for a few weeks this summer for my family reunion but I will have to use another service because I absolutely hate this company. I repeat— DO NOT WASTE YOUR TIME... and sell your stock.
Useless customer service
by satow1 on 2021/05/03 23:20
We booked an Airb&b and it was disgusting! DURING A PANDEMIC THEY DID NOT CLEAN OR SANITIZE THE HOME AT ALL! we found so many things wrong with the home when we talked to the host and Airb&b about it and they didn’t care at all! be carful where you stay because Airb&b doesn’t check or care how the host rents it out as long as they get paid! Hotels and resorts are better!
Worst Ever ‼️
by Rissa_Rene on 2021/05/03 16:26
At this point I don’t think Airbnb decides on the customer half about anything. I booked an Airbnb and 14 hours in we was washing and cooking with water bottles because the water was turned off. The owner refused to give a refund stating “Airbnb wouldn’t send the money back for that so she’ll go get us more bottles of water”. After contacting Airbnb they said it’s nothing they can do because she offered compensation. We paid over $3,000 for a place and was only offered a $100 inconvenience refund. At this point I definitely know to never use Airbnb again.
Warning about the app
by ipadslayer on 2021/05/02 18:44
Some people take you money if you cancel the the lady told me that her policies and give me back 30 and she keep 240 dollars that’s mess up this app need to change things cuse they take you money easy
They Allow/Protect/Defend Scammers & They have horrible customer service
by jayyyyyyyyyyy16 on 2021/05/02 18:08
Do NOT Book with Airbnb, because me & my Fiancé we're going to Vegas for my birthday , my fiancé booked this apartment via Airbnb & it turned out to be a scam so we reported it to Airbnb & the lady we talked to told us she couldn't help us get a refund because we agreed to book the apartment, which we did agree too but we didn't agree or think airbnb would allow scammers on their app.(which we were wrong because they even defend/protect the scammers) so we proceeded to file a dispute with our bank to see if we could get our money back they asked us for proof that we talked to customer service from Airbnb we said yes we did but they weren't working with us , so they asked us for screenshots , so we got back on Airbnb & let them know we were doing a dispute so that's when things got really shady with airbnb , because once we told them we were filing a dispute they reached out to the scammer to let him know he was being reported , so the scammer blocked my fiancé & deleted his ad & deleted his account from Airbnb which then Deleted the entire conversation he had with my fiancé on the airbnb app. So we reached out to an Airbnb rep again & told them if we could retrieve the conversation because we needed it for our dispute as well & that's when the rep told us NO only she was allowed access to the conversation but could not provide us screenshots about the conversation because it "violates" the scammers privacy which was way stupid because my fiancé was part of the conversation so there was no privacy being violated. The worst part about it was that Airbnb allowed the scammer to get away with it & we were not able to get our money back because Airbnb was not providing us with the information we needed to give to our bank for the dispute. Seriously the worst!
A lot of racist hosts
by Briana927729101082 on 2021/05/02 14:28
I am a African American woman and I have my picture on my profile. Why am I getting denied to rent so many places while my Caucasian friend (same amount of positive reviews as me) gets accepted for every one! We tested this and right after I get denied she would request to book and get accepted. And it happened 4 times! I think there needs to be a update so there is no discrimination against people based off the color of the skin... it’s sad but a true reality. Why should people be able to see a picture of a person and base that on if they want to rent their house to them. Other than that I have no complaints but that really bothers me.
Bad app, bad support
by Knight2255a on 2021/05/02 06:43
I book a room at April 30 to May 1 but the result still appear May1 to May2 room and who can guess a famous app will have this bad issue. The result is I book and the app charged me so fast and didn’t see any support or refund. I think I disappear and will never use your product anymore.
Poor Customer Service
by zakee21 on 2021/05/02 02:52
Review Summary: The app itself is useful and user friendly for the most part. However, due to inconsistent information from customer service representatives I lost about $400.00 and they did not bother to take responsibility, assist in getting my money back, or compensate for my loss. Airbnb is good for short term stays but even that is risky. Long term stays are to be avoided. Read below for more details. I have used Airbnb to book a couple stays before and have had a good experience. However, for one long term stay I was in Texas when Winter Storm Uri hit. I discussed with two customer service representatives to find out if I could leave my airbnb early and avoid paying the last month. Both of them said yes so I went ahead an did so. It showed a balance still for the final month but they reassured me that it was just an error in the payment system. Later it ended up charging me so I complained to them only for them to apologize and not take any action to help me get my $400 back.
They give 100% control to all issues to Hosts
by Mind_Wiz on 2021/05/01 20:48
They don’t have customer service, they have case managers that only get involved in regards to legal issues. They have 0 customer service. They give 100% autonomy to the host. I booked the wrong Airbnb. The one I wanted was actually much more expensive. I was willing to pay the difference. My reservation was 3 days out. They took 6 hours to basically tell me that I would lose 50% of a $400 reservation because the host wasn’t issuing a refund. I went and disputed it to my bank, and booked on hotels.com like a normal person. Also, you cannot leave reviews for hosts after a refunds imagine that!
4 Cancellations
by Usmc201 on 2021/05/01 19:04
Yup that’s right I had 4 cancellations. Every time a host (landlord) would cancel on me for some odd bogus reasons they would increase the rent for that week. I would notify Airbnb support and all they would do is fine the host 50 dollars. I even had a super host do this to me. Some even tried to scam me by asking if I would stay at another place that wasn’t on the books for Airbnb but they would keep the deal up. Lastly Airbnb wouldn’t let me review the host because I never stayed at there place. I’m using VRBO from now on.
Customer service won’t help for false or unsafe listings
by pinkymad on 2021/05/01 11:18
My host told me air bnb shut them down as we were already planning on packing and leaving. Contacted Airbnb and they said they can’t refund our money even though they deemed it unsafe for their site. We had a 9 year old host doing all the work never met the real host till we were leaving. Animals had ribs and hip bones showing the floor of the rv was soft half the lights didn’t work trash all over the ground. I can’t trust a listing to be true or for air bnb to back ya of something goes wrong. Forget the fat we paid 500 bucks for a crap hole but apparently child labor and animal abuse is ok too
Restrictions
by THATONEGIRL101 on 2021/04/30 23:11
These new restrictions that Airbnb have put in place are absolutely ridiculous. I just needed somewhere to stay for the night with some family members while in town and Airbnb won’t let me book because it was a last minute reservation and they are trying to stop people from partying. Who said anything about partying? I hope they get rid of them soon.
Terribly buggy app
by Emilya4200 on 2021/04/29 21:55
This is the worst app. It always goes so slow and has issues connecting. Then when I go to the mobile website it’s impossible to find my trip information! Please invest in improving your app!
Handy tool. Awful service
by Kscappy on 2021/04/29 20:10
The people and places I find on the app are great. And it’s super handy, but Airbnb customer support is absolute garbage. When their tool has a glitch, they refuse to fix it with any of their extravagant fees and kick it back to the owners to lower their take for an issue that Airbnb creates. They also haven’t handled an issue I sent in from last Friday and it’s now been a week. Greedy, unethical company. I can’t wait til Vrbo expands their services for rooms and shares. Because I won’t be back after that.
What happened?
by tsguggg on 2021/04/29 18:15
What happened to Air Bnb? The whole concept was that it was cheaper than hotels right? Hotels are WAY cheaper now. When a rusty old camper comes up for almost 400 dollars a night. Time to delete the app. Greed is always the downfall of good things. See ya Air bnb 👋
Awful experience setting account
by Daniel whatever nickname on 2021/04/29 04:01
As soon as Im done with the first and last use of this I will uninstall this crap
Needs bug fixes
by Alysiaaam on 2021/04/29 02:38
It’s become very frustrating to use this app. When I am searching listings, if I favorite or expand a listing, the page automatically refreshes to the top of the page, resulting in me having to scroll back down all the listings I’ve already seen to get back to where I was. This is a waste of time, annoying, and sends my business elsewhere.
Terrible service. Terrible customer support
by A-Tohamy on 2021/04/28 23:34
I won’t be taking Airbnb again, their refund rules are absurd and their customer support is the worst. They’re very slow and useless
Horrible Customer Service
by Leeza.xo on 2021/04/28 23:33
I would give 0 stars if I could. Their customer service was no help to me and were clearly unable to communicate. Their workers should be better educated and trained.
Hate this App
by MiamiProud on 2021/04/28 21:29
Worst application ever, if you’re under the age of 25, don’t even bother. What’s the point of putting houses out there if you can’t even rent them. This is the worst app in the store and I would not recommend. WORST APP EVER
1 star
by elodief45 on 2021/04/28 20:14
Air bnb would not allow me to book due to “safety reasons” while staying in a town for a funeral and was unable to ever book
Horrible
by RainMan521 on 2021/04/28 16:56
Worst customer service, no help at all dealing with scammer host. Airbnb not really even cheaper than a hotel so ill never use this trash again.
Cleaning fee
by jayo975 on 2021/04/28 13:44
My main issue with Airbnb is they host charge a high cleaning fee and still expect you to leave to place extremely clean like why charge me a cleaning fee if I’m the one doing all the cleaning
App is difficult to navigate
by jtf254 on 2021/04/28 12:53
C
Awful
by hateairbnb on 2021/04/28 12:10
Literally every room is barely a step up from being homeless. I did not think it could be this awful and I would give it 0 stars if I could. Only good if you absolutely need a place to stay long term I would go anywhere else. Think sleeping in a car would be better.
Great app, bad support
by chrismichael20 on 2021/04/28 06:07
I’m gonna be fast. I booked one night at Isabela, Puerto Rico by mistake. Contacted the host and told him to see if I can cancel that cuz the check in was to late for me. He never reply. I end up canceling and didn’t got my money back. When I put the review, the host massage me asking me to change my review ( everything was 5 stars except communication) I explain to him why was only 1 star. Few days after Airbnb support deleted my review cuz the host complain. The app is not that bad. But stuff like this should not happen.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
Airbnb service fee
by RomeDouglas on 2021/04/27 22:39
Extremely too high they are definitely getting over on people , I’ve booked a house in lake Havasu not only they charge more for a refundable deposit they also charge almost the same price for the home that they don’t even own. I honestly think it’s time for a lawsuit . That is really insane that they do nothing but charge so much . Then when you call good luck getting through .
Background check
by N2camille on 2021/04/27 20:04
So I have been an Airbnb user for some years now. Today they decide to flag and put my account on hold because of “suspicious activity”. According to them “suspicious activity” includes trying to book multiple experiences on one day to have experiences on different days mind you. Not that it should matter if I want to do multiple experiences on the same day... This is absurd! One thing about planning for a vacation is that you plan different activities to do! That is now “suspicious”?..Right now I cannot change or book anything for 24 hours while I am currently on vacation. I was told there was nothing they could do about this. One bad experience can ruin all other great experiences. I am supposed to be having a relaxed and stress free vacation right now.
WORST CUSTOMER SERVICE EVER
by Tiff867 on 2021/04/27 17:26
I had planned a trip to go to Tennessee in May. I had a horrific unexpected family death so therefore I am unable to make it. I canceled my reservation weeks in advance just to be told I can’t receive a refund in the full amount because my family that passed wasn’t “intimate” family. So not only am I coping with the loss of my family I also feel like I am being robbed of my refund for something I had NO control over. I WILL NEVER RECOMMEND this service for anyone.
Horrible customer service
by VHV_ on 2021/04/27 15:57
My account has been placed under review by error twice now. This second time, I lost the reservation I had since it got cancelled by the Airbnb server. Talking to customer service has been near impossible. I have been trying to solve the issue for over 36 hours now and have talked to 5 different people. Their departments are very disorganized and the phone representative can’t solve the issues I have. After 50 mins on the phone I asked to talk to someone who had more authority. I was told a supervisor was going to call me in 15 minutes. It’s been 3 days and I have not received a call. Airbnb used to be excellent. They have really become a horrible company to use. Definitely avoiding them from now own... there are so many other excellent alternatives out there.
I got a coupon credit
by Frozen Medz on 2021/04/27 15:24
Honestly the layout everything beautiful, easy to use etc. problem is these places aren’t all legit!!! I’ve booked and rebooked and booked. Waiting for refunds to my bank account still need a place to stay. People cancel last minute it’s super irritating. I haven’t been lucky I guess to find a stay that just worked from start to finish. Idk maybe screen these pads and the people better who are offering stays. It’s not fair for us to have to lose money or go through a lengthy refund process because people are being deceitful.
Run the other way!
by ATW Drea on 2021/04/26 16:24
Worst customer service EVER!! The place I booked out of town was supposed to have heating, oven, stove, etc. we get there with 200 dollars worth of food only to find out that the refrigerator was a mini fridge, no oven, stove doesn’t work, no heat!! We reached out to the host and she started ignoring us once we say we only want to stay for that night because it isn’t as promised. Reached out to Airbnb and the representative informed us because they didn’t keep their end of the bargain with amenities I would get 100% refund and a 10% coupon for next booking. She said she will call us back in ONE hour with the coupon code. TWO hours later I reach back out as we are sitting in a hot car with a one year old. She informs us her lead told her no to coupon and we would only get a full refund for the days she canceled for us. This is not okay because they informed me one thing and then did another without proper communication. I called back and asked to speak to a manager and they informed me they have no way of connecting me with a manager besides sending a message to them which they marked it as urgent and it’s the next day now & I still haven’t heard back. I called again and this lady informed me that my first rep was supposed to book me a new place not just leave me on the streets so she would have to send a message to the first rep to give me a call back in 30 minutes. An hour later I called them again because I still had no communication, she then informed me my original representative was gone for the night and she would get a manager to call me ASAP within 30 minutes. Over all I had no empathy, remorse, or consideration from Airbnb as a company. I tried grocery shopping to save money, paid up front for my Airbnb and all of that money went in the trash. On top of that I had to borrow money to pay for a hotel as that was not budgeted in and Airbnb did not keep there end of their policy & promises. Disgusted!!
Don’t use gift cards
by sanduneboi on 2021/04/26 13:26
It’s a coin toss if the gift cards you’ve been given will work. Received $600 worth of gift cards for Christmas. Half of them cannot be redeemed in app or online. Naturally as one would I reached out to support, which is more difficult than it should be, and was given the run around. Was told I entered the information wrong too many times and was locked out. I should wait 24 hours to try again. First off automatically assuming the customer is the problem isn’t very great customer service. So I waited twenty four hours. Got the same non description server error. I was then told the people at this gift card email address would help. Reached out to them only to be informed they could only help me with issues purchasing new cards. 🤔 Once again I reached out to Airbnb for help. Finally I was told that the issue I’m experiencing was a “Known Issue.” Odd because nobody seemed to know about the issue the first two times I reached out for help. I was told my issue would be forwarded to technical support, or whatever internal name they use, and that I should contact Customer Service again in the future as there was no way anyone could reach out to me and tell me the issue was resolved. I wait a few days and try to check back in on the issue. I am then told that the technical team doesn’t send out updates on resolutions to known issues. I was asked to try the redeem again, it of course failed with the same nondescript server error. They suggested trying again in another teeny four hours and then reaching out to them. There is zero accountability with this company. Nobody actually tries to help you. The main goal of support is to give you answer regardless of it being the right one to shut you up and get you out of their chat.
Hides the total amount to trick you into paying more
by mitia53 on 2021/04/26 13:02
The app shows you the price per night which is almost completely useless. With cleaning fee, service fee and weekly discount it’s impossible to know what the total amount will be. This app doesn’t show it until you tap “reserve” (which might actually charge your card, it’s not clear if it’s a final button or not). There’s no reasonable explanation for this other than airbnb tricking you into paying more.
The app has serious bug..
by wangxfusc on 2021/04/25 08:32
Come on, make sure you test the app before releasing a new version...
Bulls***
by lacallebota fuego on 2021/04/25 02:57
I called Airbnb help center, they didn’t help me with my issue, two agents hang up on me. My first booking a bad experience, host was unprofessional, rude. I was told that a manager was going to call me they never did. I booked for my brother when they ask you for the number of guest they don’t ask you if you are that guest, they just insinuate that you’re the guest.
Absolute Fail.
by Pshycx on 2021/04/24 17:52
I needed a place to stay for one night and every time I tried booking it said, I was only trying to party, by myself? With the owners on the property? I tried 4 different places and I couldn’t even get a request to book. Why have the app if the only service it provides is being denied.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Worst customer service ever!!
by Prettyprincesskage on 2021/04/03 23:29
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
Awful Customer Service
by ÅBÇDÊFGHÏJKLMNØPQRSTÚV on 2020/08/16 01:19
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
Airbnb has horrible support for customers
by poppy131313 on 2021/04/08 18:37
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
Terrible company
by Elisabeth162628 on 2021/04/05 14:57
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
Unhelpful Airbnb
by Fhxhvfhjff on 2021/02/12 17:14
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
The absolute WORST customer service!!!
by Treviewsapps on 2020/08/01 21:07
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Terrible customer service
by Epicaustin1026 on 2021/04/01 21:28
I used this app for a while and never had an issue. I have nothing but positive reviews and have never had a problem. It was only recently that I decided to stay at a place in which I had to evacuate twice due to a fire alarm that I had a problem with this app and the people who work for them. I decided to contact the host asking for a refund as I was only able to stay at her place for under an hour. She proceeded to tell me that it was a false alarm both times and that she wasn’t able to refund me for even half of the money I spent, which is Airbnb policy to refund for at least 50% of the trip if it is canceled on the first night. Obviously I was very upset with the situation and so I contacted Airbnb themselves, who took weeks to reply just to tell me that there was no proof that I had to evacuate the building, even after I sent pictures of the fire trucks outside. They decided to refuse to refund me and I am still furious about the situation. I don’t plan to use this app again given my situation and I advise people to keep in mind that the customer service is VERY unprofessional and do not care about their customers. I am not one to complain, but this app doesn’t seem to care when an inconvenience happens and it seems like they just enjoy stealing peoples money. It’s very unfortunate.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Terrible Customer Service/Assistance
by Alex102593 on 2020/09/21 20:26
I made a reservation for Airbnb, and was confident with my reservation based on the description and pictures. Once I arrived at my Airbnb, it was clear to me that the pictures and description or not an accurate representation of what I had paid for. The place was filthy, and falling apart. Covid was spiking, so I found it extremely uncomfortable to know how crammed the area was. The location of the house with an unsafe environment. All in all, it was safest and appropriate to leave. I believe the host was aware of the dishonesty, not allowing for refunds. The worst part about my Airbnb experience was the customer service. It took me hours to finally reach somebody, and when I did, I was transferred back-and-forth between employees until somebody said that they would be able to help me with a refund. This employee said I would have to wait for a call from the refund department. I waited a couple days before reaching out to the employee about not receiving a call. The employee said to be patient, and that it may take some time because of Covid. The chat was disconnected and I never received a call. I’m completely dissatisfied with the service I had with Airbnb. Unless something is resolved, I am confident to say that I will never recommend this service to anybody.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Don’t expect any help if anything goes wrong.
by User265337 on 2020/09/07 01:55
They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens.
Lack of support, steals your money
by mah3hh on 2020/12/09 04:36
After reading several reviews and comparing to my own experience I have found that Airbnb has no problem at all stealing people’s money. When you reach out for support they do not give it to you. They inform you about needing pictures only once it is past their 14 day policy. I have read many stories about Airbnb stealing customers money. But they also steal money from the host. I rent my Tiny Home through Airbnb and was having issues with the hot water heater. I offered my next guest a discount but they chose not to stay without hot water. So they canceled. Airbnb still charged me a fee even though the customer is who canceled. I waited forever for a supervisor to call me all the while only getting emails from her stating she was out of the office and would call me the next day. Never receiving a call she finally stated in email I could provide pictures proving the hot water heater was not working, but only if 14 days had not passed since the canceled reservation. Which after the repetitive emails stating she was out of the office and never contacting me, 14 days had already passed. I was charged and the case was closed after pleading with her to please not close the case. I would give zero stars if I could they do not even deserve one.
Customer Support
by Johnny Gale on 2020/09/01 15:16
Airbnb Customer service is terrible and they lack empathy for guests. There really needs to be another app just like this but better. I was banned from Airbnb after a host reported a lie. Mind you I reported him first! Because he stole money from me and was unprofessional. Airbnb took the hosts side and banned me forever. I can never create a new account which is a bit harsh. My account had all great reviews but because of this one host who lied on me my account is banned. I am banned from the Airbnb community. I tried to prove my innocence and explain the entire issue but Airbnb did nothing at all. I never even got a refund. How is that a guest reports a host first then the host gets upset because now he has a negative review and reports me back but says a bunch of lies to mess up my account is not cool. This is totally unacceptable and I should take Airbnb to court! I should not be banned I’m in the right the host is in the wrong. Not sure what’s wrong with Airbnb customer support team. They do not care at all. It’s very frustrating. I’ve tried several times sending multiple emails and calling multiple times and Airbnb has done nothing. They told me their decision is final. This is very unfair. I hope some day someone creates a new app that will compete with Airbnb.
Unreliable: this is not about technology only.
by Micleus52 on 2021/01/03 17:57
I wrote a review yesterday about a bad experience I had last week. When I say bad, I mean 3 big cockroaches inside the house, one of them under the sink. The place was so dirty I left one night before the rental ended. I wrote a review sharing my experience. A few hour later I received an email from AirbnB, stating that “They determined that my review for was in violation of their review policy – specifically the section on relevancy” and that “After examining my review for, they determined that its content didn’t contain enough relevant information about my host or experience to be informative to other community members. For this reason, they have removed the review”. They also informed that “This decision is in line with their review policy”. I read the policy and there is no way I infringed it. No second chance to write about a bad experience. Unilateral. I was curious and I spent a couple of hours checking several properties looking for bad reviews, Guess what? None. It is the AirBnB alternate reality, where everything is about them, their hosts and their stockholders. Customer satisfaction is manipulated. They do not care About their guests. Apps are not about technology only but about corporations behind it. This one is not reliable.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
Cherry’s place was amazing. Cozy house with beautiful touches.
by gatoloco* on 2019/08/02 01:56
Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
Horrible experience . They really have gone down hill
by Sagasorus on 2020/08/13 00:45
Have just had THE WORST experience. Have tried to book a mini trip in California . Firstly I just booked a place in Carmel, looking at the listing closely after booking I realized there were more photos of beds then were listed . I then called the number listed and some weird man answered, screamed at me that I have the wrong number and slammed down the phone. Upon further research it turns out the listing is actually a small Hotel. I called the Hotel and they were disgusted to hear someone is making an Airbnb under their name. I have confirmation from the actual owner of the REAL hotel and they have confirmed that the listing is NOT them . Air Bnb’s response ‘ we will look into it. ...... 6 hours later nothing . Then on another booking a lady claimed the house was animal free and then minutes after booking I was reading the reviews and saw that someone had complained about animal hair. The owner then admitted she sometimes has he let’s there. I’m allergic to dogs so asked to cancel within the hour of making the booking. Airbnb by then refused to refund me in full even though it says clearly in their site ‘cancel with in 24 hours for full refund’ :( so disappointed and will never book with them again
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Low Quality Long/Short Term
by Nicholas_456 on 2020/07/23 16:54
I’ve been renting with Airbnb for over 4 years, mainly for the convenience of short term stays for business travel specifically while living and working in Miami. Nevertheless, as I made more money and gained more vacation time I looked into long-term rentals for leisure. The pictures presented on the website weren’t consistent with the actual rentals upon arrival. In addition, to the last minute cancellations after the booking’ been confirmed. I will take responsibility for my actions when I say my spouse and I share an account sometimes to make things more, “user friendly” while we’re traveling and in different locations. For example: When I’m on business travel in a hotel and I need a last minute arrangement because of a delayed flight. Lastly, since the shake; downfall and switch of Airbnb’s upper-management. The quality of Billionaire revenues companies have yet to suffice the quality of there products. I am a Real Estate Listing Consultant in America and with that being said, we are held accountable for our actions accompanied by the products marketed and distributed. My advice to you, find another trustworthy short and, or long-term rental agency accompanying a plethora of qualities for your needs. With Warmest Regards, — Former AirBnb Renter
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Shady business practices
by Simkat92 on 2020/10/05 20:07
Had a terrible experience renting a condo in Galveston, TX. The property owners go by the name, “Beach Time Vacation Rentals BTR” and they falsely advertised their property. They claimed it was “beach and water front” and when we arrived we found it was neither of those things. There was a “beach view” but if you wanted to get near the actual beach you would have to cross a busy highway to get to it. Upon arriving we noticed this detail and called the property owners to cancel and get a refund. Leta, the supposed property owner became instantly hostile and aggressive over the phone, almost like she has dealt with this issue before and can’t even pretend to care. Airbnb was no better. They sided with the property owner and the $1,000 we spent on a 2-day rental was down the drain. We would have been more than happy to get the refund as a credit and spend it on another rental that wasn’t falsely advertised. But no such refund/credit was issued. Airbnb’s customer support is almost nonexistent so be super careful before booking that the rental is something you really want, because you won’t get in touch with another human for weeks after filing a complaint. We will NEVER use Airbnb again and we have told all our friends and family to stop using them as well.
Horrible Customer Service
by alexgray4798 on 2020/08/03 18:01
I had my first and last stay with AirBnb almost two months ago. Customer service is horrible and I will not be using this service again. I decided to leave early from my stay, because the host had me under the impression the neighbors were calling her and telling her false information about me and the two others staying. So I left the stay early due to feeling uncomfortable with the neighbors. As soon as I get home, the owner decided to change her story and tell me that “friends” of mine were the people contacting her, not her neighbors. The host decided to put that in the review about the guest (me) along with multiple paragraphs of NOTHING BUT LIES. I contacted AirBnb about this, and after about a month and a half of waiting, they finally replied and said those paragraphs of lies and exaggerations “followed the guidelines”. Meanwhile I can pull up their “guidelines” and point out everything wrong with that review and how it doesn’t follow them. For example: “Content that refers to circumstances entirely out of another’s control”, “...assumptions about a persons character or personality”. The review broke both of those EASILY, yet AirBnb finds it completely okay for a host to write nothing but lies about a guest and ruin their reputation.
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
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