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Keyword Volume Hits KEI Rank
travel
20.65
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itinerary
28.66
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vacation rentals
49.78
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airbnb stein
0.00
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airbnb app
0.00
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airbnb
518
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air bnb
104
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Search Visibility
App name
Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 4 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
A great way to see the world
by trippinannie on 2019/02/15 13:34
I always save money and it’s always been better than a hotel. Hosts are always welcoming and helpful with questions. Highly recommended
Good overall but one major flaw
by Stefanie09 on 2019/02/15 13:01
I’ve enjoyed the Airbnb app and haven’t had any problems until now. I’m currently in Japan and I can’t read Japanese. When you message your host you can choose to translate the conversation but every time you exit the inbox and re-enter it you have to retranslate the conversation. Which doesn’t sound like a problem until you’re driving around, lost in the dark and the rain and you have to constantly exit the inbox to get it to refresh. And then you have to wait those precious seconds waiting for the inbox to refresh AND pressing the translate button while potentially missing a turn as you’re host gives you directions. Obviously this is a very specific problem to have but if they have the capability of translating the conversation in the first place they should be able to keep it translated.
Tennessee cabin review!!
by mads_lindsey on 2019/02/15 08:51
I loved Airbnb. My family and I went to Gatlinburg Tennessee this past summer and stayed in a cabin and it was SO awesome! It was so nice and cozy and had that homey feel. It also had a great view from the back porch on the second level. The people take very good care of their cabin. The only issue we had was a snake on the last level on the cabin, and it was a bit hard to find at night but those are just things that happen sometimes!!! My mom didn’t seem to have any issues with it other than the fact there are TONS of options and hard to narrow down. Still a 5 star review :-)
Airbnb left me high and dry.
by Jqdang on 2019/02/15 05:29
Its a good experience when thing go right, but when things go wrong, it really goes wrong. Expect that customer service cannot help you. Expect customer service to reassure you that thing will be able to be resolved. Then hours later They have no power to authorize anything. They will always side with the property owner even when they are wrong. And finally when they have you in a corner, they will charge you again for airbnb service charge. To what service I'm still not sure. Lets just say try VRBO if you want something fair resolved when the 3rd party needs to be involved to resolve something between renter and owner. If you are lucky you wont have any problems and continuing using airbnb. I was the last 8 times. But expect if anything goes wrong expect to make all of your arrangements on your own. Support will only communicate to you 24 hrs at a time. And if your okay with that,use this service. If not VRBO and flipkey are good alternatives.
Need too much info
by Juma_Mama on 2019/02/14 20:22
Why do I need an account just to browse listings? No thanks.
Roaches
by Sparks88 on 2019/02/14 18:57
If I could I would give 0 starts. FYI anyone who is considering booking a place just know that if there is a pest problem ..... roaches, bedbugs .... etc. They will give you the runaround for days and will not refund. This is my 4th day since I requested one they just keep telling me that they’re investigating. Now my trip is ruined. YOU HAVE BEEN WARNED !!!!!
La mejor opción SIEMPRE!
by Catybarq on 2019/02/14 17:38
Me encanta Airbnb! Es como estar en casa en cualquier lugar que te encuentres!
ID verification leaves Airbnb nearly useless
by pumkinspicefckboi on 2019/02/14 03:21
I’ve had great experiences with the hosts themselves, but Airbnb is nearly impossible to use since adding ID verification as an additional security feature. Unless you look identical to your drivers license photo, the system won’t recognize you as the same person, leaving you unable to book homes. Customer service is unhelpful and just repeatedly tells you to be patient and wait instead of providing any real insight into how to get photos approved.
Always having problems logging in
by Molawn on 2019/02/13 19:09
There is always an error message when logging in and it’s dumb and I hate pineapples
Won’t let me submit photo
by Captain Rob on 2019/02/13 16:57
Can’t register because it won’t let me submit my photo. Useless.
Hosts / support help
by whitneylaw on 2019/02/13 13:33
Be careful who you book with these hosts are not good people. The support team behind Airbnb are on the hosts side so if you have a bad experience just take it on the chin and move on. But I would not recommend anyone to use this app it’s old anyway and there are better apps and places to book with. When you spending your money you have the best respect.
Deleted my account
by Jaxster29 on 2019/02/12 19:09
After being a customer since 2015 with a 5 star rating, AirBnb deleted my account last week because of misinformation. I’ve been in contact with them without a proper resolution or answer to any of my questions. I’ve requested to speak with a supervisor or manager on numerous occasions and have flat out been told that I’ll never be able to speak with one. Airbnb’s customer service is awful.
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Resolved
by YVTV on 2019/02/12 17:50
Decent resolution to a crappy situation.
Can’t log in
by cwbcpa on 2019/02/11 21:25
I’ve logged in with google in the past. Now I’m caught in a loop and it won’t let me in.
You had one job, Airbnb
by Brijam on 2019/02/11 21:20
I just lost a booking because this app didn’t notify me. Notifications are on, background app refresh and cellular is on. App notification settings are on. Did I get a notification? No.
Changing the price of the apartment after confirmed booking
by Checheku on 2019/02/11 15:59
This was my first time using this program and I was really happy with the search engine and organization of everything, however I booked an apartment for my trip to Ukraine and got message next day from a host that he is requesting more money after the booking was already confirmed. I cancelled the booking right away and not waiting 5-7 business days for the money to return to me. I contacted the company Airbnb and they said that hosts absolutely cannot change the price after booking had been confirmed. I reported the host. I asked my friend in Ukraine to book an apartment, thinking she might have a better luck because she is there at the moment. The same thing had happened to her as well. This really wore my trust thin to the company. I am waiting for the issue hopefully to be resolved and to prevent those people breaking the rules and still staying part of Airbnb.
BIG BUG
by BIG BUG EXTERMINATOR on 2019/02/11 04:47
PLEASE FIX THE BIG BUG THAT KEEPS FREEZING THE APP TOTALLY UNUSABLE
Falsely advertised rates
by pkvanhorn on 2019/02/10 16:14
Don’t bother with this service. You will book a place at a certain rate, and then the host (a superhost no less) will contact you to say that the rates are actually higher, and you have to pay the higher rates or your reservation will be cancelled.
Guests issues
by Tasharaie on 2019/02/10 02:37
Airbnb doesn’t help much with guests that make up lies about our listing. We find it a battle when we have to call Airbnb and they side with the guest
Amazing
by Saba Al Busaidi on 2019/02/09 16:42
Amazing so far
They always side with the host
by Lexsoya on 2019/02/09 01:18
If your house is dirty and you request a round you won’t receive it. They always side with the host so make sure you find a home that’s clean or you’ll be living in filth that you have to pay for.
Never Works without Wifi
by jebridbdjs on 2019/02/08 22:40
Airbnb is a great company and app but the app itself is frustrating. The app never works when I’m on the go away from wifi. PLEASE FIX THIS AIRBNB
Worst experience
by Yoyo221828 on 2019/02/08 18:22
Horrible customer service, and promises that were obviously not held by the host or customer services word. Don’t understand how anyone uses this.
A$$hole design
by THP077 on 2019/02/08 17:51
Airbnb now forces us to communicate with hosts through their app, instead of with the much more universal SMS. Sometimes SMS is all we can access in rural area. What a major PITA. Between this and their increased fees, I suppose it’s time to start looking at other options for accommodations.
Great job but...
by oskarrodrik on 2019/02/08 05:43
I love you Airbnb but I wish you offered points or credits for stays in regards to loyalties. I travel a lot for work and usually return to these places to shoot pictures if they’re nice but hotels.com for example offers coupons and free stays when I complete like 10 stays.
Coupon
by Seymour Buttes619 on 2019/02/08 03:47
I was supposedly supposed to receive a coupon for my first time sign up but I never got one
Greatness
by The marvelous J bone on 2019/02/08 02:41
First time no problems, you are only a few blocks from a great place to stay at any moment. When all hope is lost Air BnB.
My ID should be personnel
by dccccgirl on 2019/02/08 00:13
I was miffed that you demanded my ID and another photo. My DL number weight and height are none of your business and certainly not my DL number
Easy and Efficient!
by Wes b 51 on 2019/02/07 23:29
Very easy to navigate. Very efficient, whether on the app, computer, etc. phenomenal customer service
Hard app to navigate
by Abrown3989 on 2019/02/07 22:12
Kept sending me in circles. Not sure if it really booked my stay. But they sure took my money fast.
User Friendly.
by Taylor U.C. on 2019/02/07 20:54
Booed first stay with ease. Thank you
First time user!
by Artin Jcb on 2019/02/07 20:20
24 hour for confirmation? My trip is in next day!!
Needs a map option!
by Ho11y1ynn on 2019/02/07 18:04
This app works well but they need to add more options. It’s disappointing that you can’t search general places like “Lake Michigan beach house” you can only pick a specific town. Also there should be more filter options like “waterfront” I just found myself googling articles of top lakefront Michigan Airbnb’s. Because the app doesn’t do it which is pointless. Having a map option would be perfect!
Terrible customer service
by Snakebuffalo on 2019/02/07 16:59
Tried to book a place and received error messages. Took a week of calling and attempted support chat to get a response. When I did I was emailed that I am banned and Airbnb doesn’t have to tell me why.
Fix the bugs
by Suga333 on 2019/02/06 21:31
I can search fine but as soon as I click on a property for more info, it says there was an error processing the request. This happens for every listing!
The app keeps freezing
by delsan19 on 2019/02/06 15:06
When I try to tour one of the Plus listings. I’m on the latest iOS on iPhone 7.
Error
by abcdnic on 2019/02/06 14:29
Been trying to look for places for a vacation for about two months now and every time I pull up the app it says error and I’ve deleted and redownloaded the app and nothing fixes it
Worst App ever
by Purnesh Gangrade on 2019/02/05 15:46
It has locked my account for security reason but I provided my drivers license copy and my photo as proof. I keep doing that and it keeps locking my account every time. Never using it again.
Come on, developers!
by Jedi Force FX on 2019/02/05 12:33
The airbnb service is great. I use it to host, and have hosted 1200 trips in the past 2.5 years. My issue is with the mobile software, which I use exclusively to manage my listings 99.3% of the time (I prefer not to use my desktop). The responsiveness is best compared to as dealing with a good, but lazy or even forgetful person; who often gets distracted easily and doesn’t accomplish their task. It is very common to find myself staring at the spinning progress wheel every time I switch tasks within the app, like going from messages to calendar, or bringing up reservation info from a guest, or even to get help (which happens all the time). The app gets stuck and doesn’t progress anywhere, often wasting so much time. You’re forced to hard quit the app; to close and start a new session in order to wake the app again after it lost its train of thought... it’s very frustrating. I have always been using the latest iOS, and the iPhones, and iPad which are current to date, still sold in the Apple stores as the latest in processing chip (so it’s not any of my devices). It’s not the device ram, or internal storage space either (since I still have another 40gb free storage in the phone I use the most). My internet at home is up to 1gb download, with no dead spots in the house (I made sure of that) and my cell coverage is at full bars with 4GLTE. I don’t experience this kind of performance inconsistency with any other app on my devices, just this Airbnb app. Please do something about it. It’s been years! Also, the messages are hard to locate over time. Certain message threads disappear entirely for weeks at a time. There’s no “view by reservation date” sorting feature either. It would be nice to be able to tag messages to find at a later date for guests that need a follow up on a listing months later to book my place if it’s free. The message is no longer findable! Sometimes old messages from a year or two resurface (as it’s done recently) at the very top of my most recent message tab, and my messages from a week ago are no where to be seen. Would it be too much to ask— to allow users to use emojis? I receive messages from guests who try to use an emoji over the course of conversation, and I have no idea what expression they were trying to convey, because the app blocked it. It’s 2019, you don’t have to worry about grandma Esther having an incompatible device running AOL 95. At least make a selection of emojis available from a button that can be pressed in the conversation, where you can control the emojis listed if you’re concerned it’s a vulnerability of guests exchanging contact info with certain emojis. You can even have your system replace the emojis with an equivalent emoticon image/png that Airbnb approves if it’s about compatibility. Facebook does it. Going back to responsiveness and messaging. Just to make it transparent for everyone reading this: Airbnb has a filter check with every message sent and received, which delays the length of time it takes for the other person to receive the message. It checks every word against a list of words or phrases, and the delays are sometimes 20-40 seconds behind. It makes being responsive to guests difficult because during that time either the guest or host will be moving on to a different subject while the other is still responding to an older message and has not seen the new one on the screen yet. Maybe put a solid square symbol, or dots to look like someone’s currently typing where the new text will appear (to buy time until the process finishes and the message can be received by the other party. This one thing will help not make either party appear to be bad at communicating. This will certainly help avoid miscommunications. Looking forward to a less buggy app.
Great Trip!
by Wind687 on 2019/02/05 01:00
Thanks to Danielle and the crew for a great snorkeling trip. They went out of their way to make the trip memorable. The ship is very nice~ big and beautiful but there was a small number of people which was great! They supplied us snacks, fresh fruit and beverages which was a nice touch. She and the crew were knowledgeable and took us to places where we saw an abundance of colorful fish as well as dolphins and whales! Someone on our trip said they saw more dolphins and more whales than her whale watching trip. That says it all. Would definitely use this company again. Thanks!
Extremely unhappy with my experience
by xoxo_alexxis on 2019/02/04 22:19
Extremely unhappy with my experience overall with AirBnB, I will never go through them again nor would I suggest this app to anyone that asks.
So So
by rhwIII on 2019/02/04 20:28
It’s an ok concept but there is a lot of room for passive aggressive behavior, for instance, hosts don’t have to answer your requests and give a reason for declining. They can just let it expire. That needs to be fixed.
Airbnb wants my contacts information from my account?
by Norythm101 on 2019/02/03 19:06
Title says it, Airbnb asked for permission to download my contact info when I signed in.
Terrible Service - Host Stole From Me
by customTUNE on 2019/02/03 17:59
Airbnb doesn’t do well with customer service. I am a new Airbnb user. I booked a room for Valentine’s Day weekend. My room was host told me to cancel the room because he couldn’t chance the book date and need to do maintenance . I cancelled and only received half of my money...basically if the host cancels they get a penalty, so being a new user they took advantage of me. I made multiple attempts to contact customer service by calling and via message. They said they have to escalate my call but never call back and via message they close my case. I WILL never use Airbnb again and suggest you do not attempt to if you don’t want to be swindled. Not only that...I booked restaurants and event based on my Airbnb...not it’s so hard to find something nearly as close or ideal. Very disappointing. Even the $40 coupon I received because my friend sent and invite to first time users I don’t think you could pay me to use this. It’s simply customer service...at this point I see Airbnb doesn’t VALUE THE CUSTOMER.
Needs new category such as “multi-family”
by Chuchi78 on 2019/02/03 15:54
This is the second time in a row in a matter of 2 weeks that I stay somewhere that’s listed as “entire house”. You know what you call a house that has one or more tenants behind mystery doors in your living room? NOT an entire house. I don’t want to go on vacation and tippy tap my way in because I know there are other people staying there. Had I known, I wouldn’t have rented the “entire houses” I stayed at.
Bad host
by Tomcat797 on 2019/02/03 15:07
Had a bad experience with host who cancel reservation and ask higher price. Airbnb contacted and they did nothing. App works but company does not.
Scammers
by islandnchill on 2019/02/03 13:19
Don’t waste your time, this app is full of scammers
Need better search options
by Logically challenged on 2019/02/03 04:28
Can’t sort by waterfront properties. Makes it useless for me.
Worthless without a map view
by hfcgbunhnjnjnjrfvcs on 2019/02/03 03:05
Worthless without a map view
A company that doesn’t care
by DGitalghost on 2019/02/02 23:06
Decided to use Airbnb like many other to book a house, it turned out the host was fake and I still tried giving Airbnb the benefit of the doubt. It took 4 phone calls and 3 hours to get them to cancel the reservation even when they saw the conversation and that the host didn’t respond. Costumer support didn’t care what would happen to me now that not only didn’t have a reservation but was out my money for 10-15 days. In the end They could care less . No Airbnb for me.
Negative review
by someone who is unknown on 2019/02/02 19:07
I hate this app.!!!!
Airbnb
by @ejtha1 on 2019/02/02 18:26
Airbnb helps you to get really nice houses and hotels for the lowest price ever
Terrible company and app
by BriRus on 2019/02/02 09:34
worst experience of my life! AirBnB does not care about their customers. I completely do not recommend using this company or app. You will regret it when the truth hits you like a ton of bricks. Such a shame too! Lesson learned!
No help from AirBnB
by raghavkhosla on 2019/02/01 22:19
I’m highly frustrated with AirBnB customer service. There is a problem with my booking, I can’t get into the house because of key confusion from the owner and AirBnB charges service fee for just minting money no service. Never AirBnB again!
Cancelled
by harleybj on 2019/02/01 15:48
Our host cancelled the day we arrived. So far stress finding another place.
Great for travelers, pain for home owners
by Nipnip Binglebottom on 2019/02/01 14:17
I needed a way to make some extra cash on the side so after using the App for traveling I decided to sign up for it. If you have a house and you live in it, be prepared to have a mixed bag of lovely people and negative people. Some people who come in are very sweet, clean and communicative. But be prepared for people who think they can trash your place because they are using it for a day to sleep. I had one guy book, saying he just wanted to stay a weekend, then at the last minute he wanted to stay a month. That wouldn’t have been so bad if he didn’t stay up all night every night, leave giant messes and when he finally left he clogged my toilet which cost me $300 to unclog it. My final straw that made me quit the app was out of no where, people have been asking me if they can stay in my house FOR A YEAR and when I would say no, they would harass me. This is air B and B not “air rent a rent.” That and customers booking and then the day they would come in and then try to sneak other people in without those people paying The actually customer service for the App is great and when you call them, they bring up the conversation that is going on between you and the person staying with you so that it does not become a “he said she said” situation If you don’t stay in the same place and you can hire people to clean up or you can put time into cleaning up after people, then do it. But you have a house and you would end up sharing the space with people, I would recommend not doing it.
Very unsafe
by Gp23892012 on 2019/02/01 11:07
Airbnb does not side on safety I would not use service again. Booked a stay, found out the area has over 8 violent crimes a day in that apartment area. They would not help me cancel just stated their refund policy. Will never book with or use airbnb again. They care more about money over the safety and well being of their users.
Good customer service
by canine kurt on 2019/02/01 07:41
Was good
The Guice family
by $&@3744 on 2019/02/01 04:21
We love air bnb
Need to have a radius filter
by Apostle39 on 2019/02/01 03:29
I put in a city and I get places an hour away. You need a radius filter so we can see exactly how many homes are near the city your clients are looking to stay in.
In app experience
by Sijera on 2019/02/01 03:09
You guys need to develop an option to pick the dates you’ll be searching a place for and show us the ones that are available for said dates. I’m tired of finding super nice places but none are available for the time I’m traveling. VRBO has this feature and I’ve been partial to booking through that.
Awesome Service
by Model mobster on 2019/02/01 02:23
Always been astonished by how awesome this service is. Definitely the way to book when traveling. I hardly ever use hotels anymore.
Outrageous
by Blak325 on 2019/01/31 23:16
Some of the prices air b&b allows people to set is ridiculous. Some of these places do not look worth what they ate charging.
Great
by Skanoir on 2019/01/31 22:59
I’ve used it a lot and has never given me any trouble at all. It’s got to be on my top 5 apps
If I could give 0 Stars I would.
by GHoSTyaiRo on 2019/01/31 21:20
Completely dissatisfied. Worst customer service. I am browsing for a different service like this at the moment. Won’t ever try this Airbnb ever again. Do yourself a favor and look for a different service, if everything is ok with the whole process then this app is ideal. But the very moment you have a problem prepare yourself to be disappointed with the customer service that won’t help you and doesn’t even look like they care.
Best app ever !!
by rycsan on 2019/01/31 19:22
Best app ever !!!
Great could improve
by babs_amanda on 2019/01/31 19:10
I would love to be able to make notes about places I’ve saved so that I recall them. I’d also love a way to check off properties I’ve looked at but didn’t like.
Unexplained Terminations
by switchglitch on 2019/01/31 10:28
Airbnb not only is deactivating accounts of potential customers, but also making it impossible for this to be reversed. Regardless of any infractions on an account, this is just horrible business practice and very inconvenient.
Worst UX ever
by cbnyny on 2019/01/30 20:45
Seriously guys can’t you keep it simple, one app with which you can easily message, look at a a place you booked, or something your girlfriend sent you, get alerts, EASILY... especially considering most of the time we’re traveling have bad or no reception and need quick access to info
Deceptive App
by bbbbuuuoooppp on 2019/01/30 11:03
Airbnb is great for saving money AND getting more experiences for your travel dollar. The app, however, is deceptive and should not be used to book travel. It only lists the nightly room cost, without revealing all of the service fees, cleaning fees, etc. that can SIGNIFICANTLY increase the total cost of the trip. The website is much better about showing these total nightly costs. I recommend using the website instead of the app until Airbnb does the reputable thing and fixes their misleading app.
Fan of Airbnb
by Yastm on 2019/01/30 05:32
Love how easy it is to find what we are looking for and how fast booking and confirmation steps are completed!
Screwed for the last time — never again, AirbnThieves
by Grande Kielbasa on 2019/01/29 23:17
Airbnb left me quite literally out in the cold when I had to suddenly travel across the country to be with my father as his cancer hospitalized him. Told me there was “nothing they could do” and stole the rent and fees I had paid for the entire stay. The customer service wouldn’t allow me to speak to a manager, and I was forced to stay in my car on a night where temperatures dropped to -20 F (-40 factoring wind). Despite only positive reviews from hosts, I’ve had repeated poor experiences using Airbnb. This was the last time.
Smoked host
by Lari Vienna on 2019/01/29 16:42
I host Airbnb to the core of its foundation, I rent my apartment when I’m traveling. I leave in this apartment most of the time. At the end of 2018. I had a guest who came to my non-smoke apartment. 3 people for 3 days at -3C temperatures. I open my door the whole place stink smoke. I had asthma attack in consequence, had to go to the hospital, I had to do acupuncture, professional clean my velvet like cortines and area rugs, hire a air purifier company. Open windows and re heat the place, on the low this costed me €190,00. Airbnb did nothing for me. If I was the customer and I complaint that the property I rented smelled like smoke while said it was non-smoking, they would entirely refund my money. I had to lose money because they never charged the guests. I was sick a whole week. My house had cigarettes ashes all over. I had proof of wrong doing, guests admitted on Airbnb message they had smoke in my house. Airbnb DID NOTHING. I don’t rent my house to get sick from your guests.
Easy to use app but...
by NooooDirections on 2019/01/29 15:00
It is not possible to copy text to paste into Google translate. And sometimes the app does not translate into English.
Easy and Cheap
by LloydTheSmasher on 2019/01/29 04:35
Very easy to use. And very cheap too. I love jr
Gorgeous place:)
by the doctors review on 2019/01/29 04:11
Ping is an excellent host. She is extremely hospitable. The house is brand new, very clean and completely furnished. Matter-of-fact all the furniture in the guest bedroom including the king bed is only two weeks old. My stay here has been nothing short of absolutely delightful. I will have extremely fond memories of both the host and the house. Hank, The hosts son is an excellent pianist and the entire family is deeply cultured and rooted in arts and music.Needless to say, highly recommended!!!
Sorting
by mwolf444 on 2019/01/29 02:57
I would enjoy being able to filter homes by which ones offer a weekly discount
Great place!!!
by TBKINGSFAN on 2019/01/29 01:17
We enjoyed our visit to Toronto! We found our condo was very close to where we wanted to go! With just a short walk, we could enjoy a gourmet dinner or scale the tallest tower in the world (via an elevator). This location was great for us!
Difficulty with messaging and scheduling on App
by colearc on 2019/01/28 22:28
I continually receive Error Alerts when I try to message guests within the app. This problem began several days ago and may be a problem in the current update. I also experienced repeated Error Alerts when attempting to schedule a Plus Photoshoot. All in all the App appears to have some glitches on the IPhone X
M. Bettis
by M . Bettis on 2019/01/28 22:23
Booking was a bit confusing. Had to take a picture with my phone & the Airbnb app stopped my computer reservation & transferred everything to my phone. I’d rather use my computer.
Using Airbnb App
by Leberta Gentile on 2019/01/28 17:26
This is our first time booking with Airbnb and the App is easy to use. I do wish there was a way to narrow search for bedrooms and bathrooms. We are a group of 10 (5 couples) so searching for a place with 5 separate bedrooms and at least 2.5 or 3 bathrooms would of been more user friendly then seeing a place that states they sleep 10 but only has 1 bathroom.
I love Airbnb
by Frias family on 2019/01/28 16:45
I like hotels but the feeling of being in a place like home it’s better , most places to stay here on Airbnb don’t have that hotel cookie cut feel.
A Step Backwards
by Tenacity77 on 2019/01/28 14:50
Current version does not support CSV files on mobile app which are necessary for tax related docs. Airbnb support is saying you will need to access these files from your laptop which is presumptuous. Airbnb support has offered no help and have no plans to adjust their mobile app to fix this problem.
Great Platform and customer service
by Swain S on 2019/01/28 10:06
Airbnb is a marvelous platform. Since it’s creation, I’ve completely switched to their service than staying at traditional hotels. Moreover, the company bolstere great customer service. Using the platform is a no brainer when traveling.
A nice and relaxing place to stay
by Frank Koo on 2019/01/28 08:08
The unit is located in the prime area of Mont Kiara. It is one of the latest developments in the area. You can find many nice restaurants, coffee shops and grocery stores just in the neighbourhood next door. The host is very hospitable, and explain all the amenities in details to the guests. The only thing that I will suggest is to put a clothes hook on the back of the toilet door so that we can hang our clothes while showering. It will also be nice if the host provide a towel floor mat to be placed in front of the shower room since it is only partially closed ( no door) ; therefore, the water will splash out while we are bathing. The other thing that can be improved is the availability of more trash cans in the unit since the building has no garbage bin room on its floor, we find it troublesome as to where to throw the trash. Other than that, our stay is awesome. Except for those of you who drive a car, you should be willing to pay an extra paid parking in the premise which cost you RM 2/ hour, except on weekend they have a maximum charge of RM 10/day. If you want to stay in tge heart of Mont Kiara, then this is your right choice.👍
Far better than a motel
by spongebob696969 on 2019/01/28 06:55
I love this app! I use it for all my vacations! Who wouldn’t love a nice lovely private home to stay in with their friends during a vacation!?
Paying
by jennikohl34 on 2019/01/28 04:26
Having to submit my drivers license makes me feel very uncomfortable!
Love it!
by ZuriTeeTee on 2019/01/28 01:17
My fav app tbh
cute, cozy, convenient
by Vendela C on 2019/01/27 21:41
really loved our stay here! 10/10 recommend
Not good
by juleskaybee on 2019/01/27 21:17
This app consistently does not work. It is incredibly frustrating and has put me in a couple of bad situations where I was trying to connect with the host but unable to because of tries in the app.
Not an official app, zero support
by BsAppHaHa on 2019/01/27 20:22
Here is the answer from AirBnB support regarding the app issue: “Unfortunately I need to inform you that we have not been trained to offer assistance for the app using since the AirBnB app is not an official tool. The only solution is to use a computer. King regards.”
Good interface, but..
by Callmecir on 2019/01/27 20:06
I just wish you could save your criteria which generally stays the same and reuse it. Also even though you can filter on pets, there is no consistent place to look for any qualifiers around pet stays. Other than that, Airbnb has been a fun, great option.
Weston Beautiful Home
by Lungs42 on 2019/01/27 20:04
Ricky is the consummate hostess. My sister had to have major surgery at Cleveland Clinic. Ricky accommodated my reverse habits. I slept during the day at her beautiful, quiet, clean home, and so comfortable bed. Ricky is the best!!
Life is better
by britt261 on 2019/01/27 19:37
Hard to remember life before this app. We have stayed in some great homes!
I sent a link to get $20 credit for Airbnb
by dustin agnelli on 2019/01/27 17:59
They spent over $70 and neither got of us got our credit? I enjoy using Airbnb, especially in foreign places. Better than hostels
It could be better for hosting
by Sujit Senapati on 2019/01/27 12:14
App crashes if you try to change photos order.
Great way to travel!
by SLB1993(: on 2019/01/27 02:24
I have booked 2 trips through Airbnb so far, and both were great! I highly recommend Airbnb!
Awesome
by Sasa Ben on 2019/01/26 23:24
First time user and had an amazing experience traveling with family
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Room for Improvement
by Sopchoppy River House on 2018/08/07 12:10
Our overall experience with Airbnb over the past year & half has been a positive one. Our business has been growing due to our exposure with them. We’ve only had a couple of issues to date that could use some attention. First with the knowledge of the customer/tech service. The app keeps track of all the items necessary to achieve the “SuperHost” status telling you to keep up the good work your headed in the right direction for the next quarter review but doesn’t tell you unless you dig much deeper that you have to be with Airbnb for a full 4 quarters as part of the eligibility process. We didn’t find this out until the third Airbnb representative, several hours of phone conversation later & months after us believing we should have already been SuperHosts. The second item pertains to the property search process. It would be nice to be able to search by property name. As hosts it would be nice to tell a potential guest to just put our property name in a Airbnb search bar verses an area so they could be taken directly to our property. Also Airbnb could dig a little deeper to find out what particular areas they are representing are being referred to as. For example Florida has designations such as “Southeast Florida”. Might be easier for a guest to find what their looking for on the map if the search results were narrowed down on the map to match instead of being so broad in certain markets.
Health and safety issues and lack of customer support for guest
by Samurisam77 on 2018/09/07 12:56
As a disabled person with a chronic autoimmune condition I travel frequently to see my doctors from my home base. I had preferred to use Airbnb because of having the comfort of a home like environment away from home less traffic than at a hotel and kitchen/laundry access however lately I have been so distraught as some hosts misrepresent their posting are aggressive to the point of putting my health and safety at risk. I’m left at the mercy of hosts and having to protect myself, finding myself looking for alternate accommodation at last minute and having no control over what I can expect from my stay. There is no way for Airbnb to verify if what hosts properties are like, if they have a mental health issue or if anything happens then one is left calling the police scrambling for another place in middle of the night and poorly reimbursed for ones distress even by way for a refund even when made unsafe or for services not rendered. It shouldn’t be like this I have found some really awesome hosts but their should be better customer service and protection especially for disabled guests and those with serious medical condition. I don’t know if I can continue to use Airbnb but am hoping this message reaches the management and something will be done to change the experiences guests can have and better help in a situation when things go wrong.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Great UI, fees only problem
by LoveSWVA on 2017/11/19 12:12
Call me a critic but that’s what I do. I really like the way Airbnb laid out the user interface. It’s intuitive, perky, fun and easy to figure out if you’re not a mobile genius. I especially like the buttons that switches me from hosting to traveling. I’m all about using Airbnb for both, however you corporates in the city who made thing want your cake and eat it too. Might think about reading your fees a bit lest another competitor comes along to sweep your market out from under you. We’re not loyal to you, just to technology that helps us do what we want. If you have forgotten that you’ll be toast. So here’s my suggestion. When a host gets to Superhost status why don’t you reward them? Or even create another level after Superhost, like Grand Masterhost, and cut the fees by a 1/3rd for them. After all, they’ve made a ton for you by then, no? Good service demands good software, this is true, however, don’t bend over your customers who get virtually nothing (existing coupon program is... well, less than ideal). All this to explain my four star rating instead of five. Still some work to do to keep this critic happy. Cheery-O!
App is so-so
by ice57 on 2018/04/22 18:16
This is a review of Airbnb the app, not the business model. I’m all in on the business model. Here are some things the app need some work on: if you have a slow speed connection, it becomes impossible to log into the app if for some reason you need to do that (changing accounts, for instance). Especially if you’ve connected it to your Google account. No method seems to work if you find yourself in this situation, and let’s face it some of the properties in Airbnb have slow or no access (tethering your iPhone, like I am tonight). Right now, I cannot log into the Airbnb app, but I can access and log into virtually every other app on my iPad. This review is a good example of being online with a slow connection, and yet I can’t log in to the Airbnb app. Also, the app always opens in search mode, even if I am on an active trip with Airbnb. It would be nice, even mandatory, if the app would recognize that you’re on a trip staying at one of their host houses and drop you right into that trip when you open. Why? Simple.. I am trying to contact my host and every time I open the app, I have to find my trip, click on it and click “contact host”. That is something that should be improved.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
A++ customer service
by Silverlake dteaming on 2018/05/28 04:25
Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
If i could leave half a start i would
by Issac Luzanilla on 2018/07/19 17:50
If you wanna get your money stolen from you and lied to about where you’re staying, this is the app for you, this was my very first time using airbnb and i needed a place to stay that night ASAP, so i got a place and as soon as i get there, right when i walk in the house is thrashed, the bathroom was horrendous, and NOW for the room i was staying in, Instantly when i walked in it smelled like dust, my friend sat on the bed and within 5 mins of laying down there was a bug crawling on him, this place looked like its been used and not cleaned in months, the place was basically infests with bugs... i got out of there immediately and cancelled my stay to go find a motel 6... little did i know they were gonna keep my 240$ for the 2 nights i was supposed to stay when i was only there for a mere 20 minutes... 240$ for 20mins!!!!! The airbnb “support” team was no help at all they basically told me the host had the right to rob me for 2 nights... Never use this app unless you like to just blow money. Horrible customer service, horrible communication, horrible FIRST TIME EXPERIENCE using Airbnb. They let me go broke in the City of Denver. WILL NEVER USE AGAIN ID RATHER SLEEP ON THE STREETS!
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Impossible to get promised help with problems or emergency cancellations
by Mcgowse on 2018/08/08 08:54
In principal, I am a fan of AIRBNB. But, two recent bad customer support experiences have left me down on the app. I booked a place in May and the description and detailed directions sent were problematic, ultimately making it impossible to get to cabin via undisclosed ferry on holiday weekend. The host and AIRBNB were not helpful at all. The host changed the listing as this was going on. Despite my sending details including copies of screenshots showing problems and texts with just, AIRBNB not only refunded nothing but simply stopped communicating with me. Unfortunately, I had already booked a cabin in Montana and just learned I need surgery. I am getting bare minimum Back from host. She is refusing to do more. And, I cannot figure out how to effectively deal with AIRBNB’s resolution center which failed me in May but promises relief for things like medical emergencies. It is all s joke. They will refund nothing. I obviously will never use again. Tread cautiously unless your plans are imminent or in stone. Regardless, one would think they would offer some type of travel insurance, but no...Must make more money ripping people off. No more business from me
AirBnB Rocks
by Mark of The Mountain on 2018/09/30 05:24
We love almost everything about AirBnB. The app is so easy to use. They have thought about everything. Time does not permit me to list everything I love about the app and the service. Let me just say easy is the biggest thing. We are currently in a 16 night trip across Europe. Having the itinerary with all nights on one interactive screen is so nice. However, I wish I had longer after the stay to give my reviews and I wish I could edit them once I have entered the review. I travel only with a phone and the deadline for completing the reviews is before I get back. Editing a review once you have entered it can only be done within 48 hours and it must be done from a desktop computer. So be thoughtful and careful with every detail when entering a review for your host and for your accommodation. We have had 100 percent positive experiences with all of our stays with Airbnb. This will be our third trip using Airbnb.
Great service, not so great app
by Spazzfx on 2017/10/03 23:51
Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done.
Unexpected surprise
by Footloose adventure on 2018/07/20 11:09
I’ve been traveling from San Francisco, through Canada, to the east coast with my wife and our large dog for two months now and are heading to Europe for 3 months. We are pretty much exclusively staying in Airbnb’s. Before we departed for this road trip we stayed in a few Airbnb’s and were surprised to discover something we did not expect. Before our first Airbnb experience we thought it may be a bit awkward to stay in someone’s home and to have them so close in some cases. We quickly discovered that having a host is very much a positive morning, and that the type of person that would like to be a host is a naturally friendly, personable, helpful person. Every host we have experienced has been great, making us feel warm and welcome. We developed a quick friendship with few them and continue to stay in touch and plan to return to visit it them as much as to enjoy their home.
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Great experience
by CinCin1947 on 2018/07/06 17:16
I’ve been working Airbnb for over a year now. I cannot even begin to describe what this experience has done for my life in terms of fulfillment. I meet many wonderful people from all countries, all cultures, all backgrounds and listen to their stories with an open mind and with pure love of humanity. I have learned so much About other countries and other cultures without having to leave my home. As far as Airbnb as a company, I cannot give them enough props. The very few times I have had an issue they have handled it over the phone courteously and efficiently They have an excellent Phone app which is so easy to use Their program and pay routine was well thought out. I cannot ever see myself not doing Airbnb. I am retired and this is perfect for me. Yes, it’s work involved changing sheets and cleaning bathrooms but the payoff is immeasurable.
Fix the bugs!
by PlantGirl404 on 2018/12/20 06:24
I use the app constantly. For the last year however, I have not seen the red notification icon on the app, which keeps me from knowing whether there is something I need to respond to. Per the rep, I uninstalled and reinstalled, I turned off then on the push notifications on my settings and still no little red icon. The rep this morning (Lisa) told me there was an article explaining why they no longer have this feature and I have yet to see the article but that is downright dumb to remove that from the app. I rely on that to respond in a timely manner and this is beginning to affect my response time. Recently it has further devolved to now show the icon AFTER I check my notification so I have to go to the notification a 2nd time to remove the icon. Since I first installed it, I have never been able to use the search icon in the mailbox. It’s never worked. Now, the “submit review” option is faulty, so now have to close the app, and remove it from my phone history to reset it and use the app again. The app should not be this unfriendly (and devolve).
Worse service ever
by #salma on 2018/12/07 17:15
Couldn’t find 0/5, if i found i will give it to this service, they don’t give or help woth the rights of the clients. My boyfriend wanted to book an apartment for few days and he asked the owner of it for a discount if it possible and she said YES!!! Then tricked him by giving him another one woth the same location and apartment but only to book a room and she didn’t months that or anything she just said ( i will give you discount use this link and book it ) then he did book it because he trusted the lady and especially the airbnb because even if something went wrong he thought that they have something called give the person their right and what they’re asking for as far as they are paying for it . But NO . Because when he found out after few days that it’s not an apartment and she tricked him with only one room in an apartment with other 3 rooms . He called airbnb and asked for his rights but they didn’t give him back his money even 10% even they saw what’s everything happened and talk t oother lady but in the final didn’t do anything!!! This is the worst app and service i’ve ever seen
Bad Customer Service, Only Avoids Responsibility
by emma13975 on 2018/09/10 01:31
Reputation of a company is earned in crisis management. Been a super host for a long time, and recently had a guest who left early and had reservation shortened. We agreed with case manager to refund guest the rest of days the guest did not stay, yet somehow the case manager later cancelled the entire reservation and refunded the guest fully. Now I’m left with no pay out for hosting this guest for days. I’ve been contacting Airbnb customer service for quite a while, and the only response I got is that the case is being handled and they will reach out to me. However, I never hear back from Airbnb within the time frames they promised. I could never get in touch with the case manager who is working on this issue, and every time I called, representative on the call didn’t know what was happening. I could only assume Airbnb does not want to pay host for hosting after Airbnb has mistakenly refunded guest in full. If this is the way Airbnb chooses to treat hosts, I could only suggest other hosts to have a plan B, because once you run into a problem with any guest or with Airbnb, you are in it on your own.
Pros and Cons
by Diahnn on 2018/09/14 00:11
I love the business we’ve gotten from Airbnb and the personal links we can put on our listing to make sure our guests can’t book unless they meet certain requirements. I don’t like the fee Airbnb charges both our guests and us. They have taken more than $600 from individual renters over the summer. When I called to make sure that was right, I was told the percentage they take varies from 6-15% depending on the place and time of year. It seems only fair that the percent be the same across the board. We must charge a county tax in addition to the nightly fee and need to give our renters our phone number to pay through PayPal. Airbnb scrambles our number and it becomes additionally hard to collect this tax. I would like for them to require the tax as an additional charge like the cleaning fee instead of having us chase after it from renters after they have already booked. They do this in a few places already.
Lost lists
by 101Micheal on 2018/06/26 17:39
Overall, I absolutely love the app, it's easy to find homes almost anywhere. My main concern is the fact that most of my lists of homes have gotten erased. I spent an extensive amount of time saving homes in many, many different areas, when I went to check back on the lists, I realized most of them had been erased...which means that I'd have to take the time to restart all of them, which would end up pointless, because other lists would end up getting erased. I'll take a guess that there is a limit of lists on the app, which I must say is bs and I would recommend you guys allow people to make as many lists as they want. I have also noticed that the search engine doesn't provide a list of related areas anymore, if you are to type in a city or place. This causes issue because now you have to weirdly specify what exact area you are talking about. These are the only two main problems I see with the app, I would like to see these problems fixed.
Allows people to steal your money.
by rrrripppedoff on 2019/01/15 03:15
I booked on a Saturday night for a week in Asheville. I got normal acceptance and thought I was done. Oh no, I get communication from the host that now I must go through their approval process. Very long drawn out list of rules and some where I was supposed to send them lots of personal info. They have already said I had the room and they have my money. I was confused because I am a senior and was trying to do this on my phone and was tired. I have never been asked anything like this before. I just asked them if I had the room or not and told them I did not not understand what they wanted. I told them I wanted to cancel and they said I still had a legal obligation to pay them even though they had never once said that I was “approved" for the room. I complained to Airbnb and was told they would investigate. Nothing from them but the host has since messaged me and accused me of being drunk, insulted and berated me all because I said I would not sign their additional paper work agreeing to all kinds of stuff I have never been asked before. I think this is fraud and misrepresentation.
Amazing House! Great location!
by Framly Disney Vacation on 2018/08/13 20:57
The home was awesome. Great location. Near absolutely everything i.e Disney, shopping, grocery and food. The house was very clean and comfortable. We felt really at home during our stay. The bed was comfortable and the carpet felt very good in between my toes 😊. The kitchen was very clean. New appliances and clean refrigerator. Easy to access with the smart lock. Absolutely loved that feature. Every now and then you may run into an unwanted 4 legged guest but it’s hard not too because they’re everywhere in Florida....lol. Note to potential renters: the house sleeps 🛏 10, however there aren’t enough towels for 10 people and absolutely no wash cloths are provided so bring your own because it’s not stated that they’re not provided. Don’t forget toilet paper because there’s only one roll provided and you’ll go through that pretty quick with a house full. It would also be nice if they provided dish soap because there are still some of us that actually washes dishes instead of using the dishwasher (soap provided for that). Overall the house was amazing and I’d definitely stay here again. The host is great!!! Very attentive and responds very quickly to questions and concerns. This place definitely get 2 thumbs up 👍🏽 from me and my framily (friends and family). Items NOT to forget: Trash bags Paper towels Extra towels Wash cloths Soap Enjoy your stay because we did.
They’re great... until you find yourself in a dump.
by drod1020 on 2018/07/13 05:46
Do not use Airbnb! I’ve been using them for years and did not have a problem until we recently checked into our Airbnb in Maui Hawaii. The place was riddled with bugs! They’re called coconut condos, do not stay there! Anyway, we had to cancel on the spot and Airbnb refused to refund my money. We couldn’t stay there, there were ants everywhere, I have video, but Airbnb didn’t want to see that. Then they closed my complaint ticket before we even returned from our vacation!! The told me in a message that the refund policy stated that there would be no refunds. This is all on top of us having to find a hotel to stay in the last minute. Then, THEN, after contacting AirBnB and telling them about the problem - THEY DELETED MY ENTIRE TRIP FROM MY PROFILE - which makes it impossible for me to go back and leave a review of the place we had to cancel because it was infested with bugs!!! I couldn’t even get arm others!!! AirBnB only likes great reviews I guess, but if you have a bad experience it’s “F*** you, no refund and you can’t share your experience.” Stick with VRBO.
Convenient but inconsistent
by bbdow30 on 2018/08/30 12:22
Love how easy the app is to use, but the inconsistencies are frustrating. Hosts can enforce their own policies, but the app has its own that are misleading. For example, at what age does a child become an adult? Each host may advertise what they define as “children are free”, but the app asks for adults and children based on a child being from 2-12 years old. Also, our most recent host doesn’t charge the credit card immediately, but the app says 50% due up front. I didn’t know until I was committed to the reservation whether I was paying now or later. Some things may be minor to some people but deal breakers to others. I’m a huge fan of truth in advertising. Would like to see these details (including advertising ALL the HIDDEN FEES) up front so I can compare properties effectively up front and make a rational decision, rather than starting my relaxing vacation feeling frustrated or hoodwinked.
The service fees and service are bad
by Youthspent on 2018/01/13 22:40
I overpaid for an outdated home. I accepted that. Instead of moving my stuff at the end of the reservation I extended it for 3 days. For some reason it did not save. I discovered this right after the original check out. I called the homeowner who said call air bnb. It has been an hour and a half. After the first 30 minutes I was told that I would need to speak to a case manager, she transferred me and I held for 20 more minutes. I was then transferred back to the original rep who said all the case managers were busy I asked to speak to a supervisor, and expressed my frustration at paying $170 for a service fee and when I call not being able to speak to someone who can help with my problems. I was told I was being put on hold and transferred to no sound just me on hold for over ten minutes. I hung up called back waited explained what had happened asked to speak to a supervisor and then I was told the original rep I had spoke to was about to call me back and I should end the call and keep the line open. I've typed this in the twenty minutes since then.
Terrible Company
by Meg2018!!!!!!!!!!! on 2018/06/19 18:01
I will never use Airbnb again. I had one bad experience and it was enough to throw me off them for good. When making a reservation you are supposed to receive the hosts actual address but I only received the protected address that gives you an idea of where they live but not the location. Turns out my host was out of the country and her 18 year old son was supposed to let me in. Well when I arrived in the vicinity of her neighborhood I spent over an hour walking around, calling, and messaging her with no response, no idea where to go, and no way to contact her son. I finally had to book a hotel room. At midnight that night I got a message back from her and was able to stay at her place the next night. I would have just cancelled if she didn’t have such a strict cancellation policy. It’s been over a week since I made a case with Airbnb and the host only gave me half my money back for the first night and I haven’t heard a thing from Airbnb’s customer service. So disappointed. I have seen so many complaints about hosts doing what they want with no repercussions.
No one to talk to for any kind of app support
by BeeHyde on 2018/10/08 11:14
They seem to have a pretty well developed support community for travelers and hosts but there’s nothing anywhere about how to contact anyone if you have a problem with the app. I’m completely unable to communicate with others through the app. I can’t send, receive or view any communications I’ve had with hosts or send out questions to the AirBNB team. At least for the purposes of communicating with a host, I can do that through my phone’s browser but there is absolutely nothing listed in their help section or contact form about app support to address this issue. I hope someone from AirBNB reads these reviews, otherwise the app is kind of worthless to me and I probably won’t keep using them. EDIT: Somehow, a Customer Experience Specialist tried to reach out to me but because of my issues with the app, I can’t view the message at all. I even got an email but it only shows the first part of the message and there’s nothing on the actual website. All the app says is “Network Error We could not reach your network”.
First time user very pleased, especially with customer service!
by hazyhung on 2018/03/24 22:11
As a first time user of Airbnb, I was a little nervous until I found out I could practically rent out someone’s apartment. I had thought I had to share it with someone which I didn’t like the idea of. Being an introvert, this option was perfect. I accidentally booked an apartment that I had to share with the host and I quickly canceled. Sadly, the host didn’t return the money. After contacting customer service, they swiftly returned the money out of their own pockets because they saw I was a new user and wanted my first experience with them to be amazing. I was ecstatic to say the least. After the initial mess up on my part, I found a great apartment for a great price in LA. Loved my stay in a clean apartment that was hosted my a professional host. Will definitely use and recommend to people again.
The best way to stay!
by Rhodyphile18 on 2018/09/10 14:21
I started using airbnb as a guest mostly. We are always able to find unique places to stay that could accommodate our lifestyle. When you travel as a family you need the comforts of home to really enjoy your time away from home! Airbnb provides choices traditional options just don’t! I love the fact you can live like a local wherever you choose to travel. I have since become a host on airbnb and I am part of a family of travelers who expect the unexpected. I have the best time meeting people from all over the country and even the world and providing them with a safe, clean, homey environment that I know they can’t get anywhere else. I am a unique host with unique guests and I love every minute of it! Airbnb has certainly changed the way we travel and has changed the way we see our future! Cheers!
App has had no change in years, including bugs.
by Tim10000000000 on 2019/01/11 12:38
This app is so poorly made, it drives me nuts. If there were a strong alternative to Airbnb, I’d use it immediately. Directions almost never work. Linking to a map application fails every single time. Navigation is poor, as is the photo viewing in different types of views. In some, you can click to view a whole photo, in others you can’t, and those times are usually when you especially want to see an image. Some data is also not saved on the app, so you need access to the internet to see things like conversations with a host. Really critical stuff when you’re traveling abroad with often no internet. This app is the definition of “death by a thousand paper cuts.” I’m only writing this in hopes the dev team will see it and review their priorities. I honestly have not seen a change to this app in three years, which makes me believe they are rebuilding the entire thing. I just reluctantly use the app anyway, because the alternatives are sparse.
Cozy Corner @ Ty’s by the pool
by Mochabreeze on 2018/08/10 23:41
Hello everyone. This was my first stay in an Airbnb and now I’m so spoiled. The Cozy Corner room @ Ty’s was prefect for me. It was secluded, quite and absolutely beautiful. The bed was so comfortable I didn’t want to get up and run around San Diego. FYI - a lot of times I just stayed in the room ;) The amenities Ty offers are better then any hotel stay. Meaning: full common area usage that has everything a home would have and then some. Plus your room is equipped with a smartTv, streaming apps and more. Ty has even made sure each bathroom has little toiletries for her guest. Ty’s is now locked in as my preferred San Diego Airbnb. Ty was also very helpful with information about San Diego, recommendations to fix my personality and very responsive to my questions and concerns. I could go on and on. Instead I highly recommend you stay there and get experience. Hugs.
Great service, ok application
by Junebugsch on 2017/10/29 17:45
Overall, Airbnb is amazing. It makes traveling more affordable and comfortable. You also have a resource within the city which is really nice. The app has a few problems, notably that when you try to scroll back in messages it jumps to the bottom which can be very frustrating if you’ve had a lot of conversation with someone and need to look back. Also, it would be nice if the house rules in the description also came up on your reservation. Having a separate section for house rules/manual in the actual booking is confusing, and I’ve missed things that were on the listing but not the booking. It would also be nice to have a section where the host explicitly says what they expect the guest to clean, etc when leaving. This feels separate from house rules and varies from place to place-ie beds stripped or not, dishes put away, etc.
Rating Trends
26,11,29,0,1956,1753,41,34,27,36,936,2250,245,25,0,53,24,30,8,17,15,14,17,19,18,0,0,425,743,0,1554,213,64,999,364,35,21,24,11,23,30,26,20,23,23,20,26,28,299,2825,664,29,20,29,562,2029,260,34,52,0,2465,34,767,2292,1804,2426,0,4449,0,17024,1426,1595,2431,0,2425,369,0,0,1764,17,17,9,338,1362,35,30,0,0,19,12
All Versions
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Current Version (19.07)
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Version History
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Keyword Volume Hits KEI Rank
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Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 4 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
A great way to see the world
by trippinannie on 2019/02/15 13:34
I always save money and it’s always been better than a hotel. Hosts are always welcoming and helpful with questions. Highly recommended
Good overall but one major flaw
by Stefanie09 on 2019/02/15 13:01
I’ve enjoyed the Airbnb app and haven’t had any problems until now. I’m currently in Japan and I can’t read Japanese. When you message your host you can choose to translate the conversation but every time you exit the inbox and re-enter it you have to retranslate the conversation. Which doesn’t sound like a problem until you’re driving around, lost in the dark and the rain and you have to constantly exit the inbox to get it to refresh. And then you have to wait those precious seconds waiting for the inbox to refresh AND pressing the translate button while potentially missing a turn as you’re host gives you directions. Obviously this is a very specific problem to have but if they have the capability of translating the conversation in the first place they should be able to keep it translated.
Tennessee cabin review!!
by mads_lindsey on 2019/02/15 08:51
I loved Airbnb. My family and I went to Gatlinburg Tennessee this past summer and stayed in a cabin and it was SO awesome! It was so nice and cozy and had that homey feel. It also had a great view from the back porch on the second level. The people take very good care of their cabin. The only issue we had was a snake on the last level on the cabin, and it was a bit hard to find at night but those are just things that happen sometimes!!! My mom didn’t seem to have any issues with it other than the fact there are TONS of options and hard to narrow down. Still a 5 star review :-)
Airbnb left me high and dry.
by Jqdang on 2019/02/15 05:29
Its a good experience when thing go right, but when things go wrong, it really goes wrong. Expect that customer service cannot help you. Expect customer service to reassure you that thing will be able to be resolved. Then hours later They have no power to authorize anything. They will always side with the property owner even when they are wrong. And finally when they have you in a corner, they will charge you again for airbnb service charge. To what service I'm still not sure. Lets just say try VRBO if you want something fair resolved when the 3rd party needs to be involved to resolve something between renter and owner. If you are lucky you wont have any problems and continuing using airbnb. I was the last 8 times. But expect if anything goes wrong expect to make all of your arrangements on your own. Support will only communicate to you 24 hrs at a time. And if your okay with that,use this service. If not VRBO and flipkey are good alternatives.
Need too much info
by Juma_Mama on 2019/02/14 20:22
Why do I need an account just to browse listings? No thanks.
Roaches
by Sparks88 on 2019/02/14 18:57
If I could I would give 0 starts. FYI anyone who is considering booking a place just know that if there is a pest problem ..... roaches, bedbugs .... etc. They will give you the runaround for days and will not refund. This is my 4th day since I requested one they just keep telling me that they’re investigating. Now my trip is ruined. YOU HAVE BEEN WARNED !!!!!
La mejor opción SIEMPRE!
by Catybarq on 2019/02/14 17:38
Me encanta Airbnb! Es como estar en casa en cualquier lugar que te encuentres!
ID verification leaves Airbnb nearly useless
by pumkinspicefckboi on 2019/02/14 03:21
I’ve had great experiences with the hosts themselves, but Airbnb is nearly impossible to use since adding ID verification as an additional security feature. Unless you look identical to your drivers license photo, the system won’t recognize you as the same person, leaving you unable to book homes. Customer service is unhelpful and just repeatedly tells you to be patient and wait instead of providing any real insight into how to get photos approved.
Always having problems logging in
by Molawn on 2019/02/13 19:09
There is always an error message when logging in and it’s dumb and I hate pineapples
Won’t let me submit photo
by Captain Rob on 2019/02/13 16:57
Can’t register because it won’t let me submit my photo. Useless.
Hosts / support help
by whitneylaw on 2019/02/13 13:33
Be careful who you book with these hosts are not good people. The support team behind Airbnb are on the hosts side so if you have a bad experience just take it on the chin and move on. But I would not recommend anyone to use this app it’s old anyway and there are better apps and places to book with. When you spending your money you have the best respect.
Deleted my account
by Jaxster29 on 2019/02/12 19:09
After being a customer since 2015 with a 5 star rating, AirBnb deleted my account last week because of misinformation. I’ve been in contact with them without a proper resolution or answer to any of my questions. I’ve requested to speak with a supervisor or manager on numerous occasions and have flat out been told that I’ll never be able to speak with one. Airbnb’s customer service is awful.
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Resolved
by YVTV on 2019/02/12 17:50
Decent resolution to a crappy situation.
Can’t log in
by cwbcpa on 2019/02/11 21:25
I’ve logged in with google in the past. Now I’m caught in a loop and it won’t let me in.
You had one job, Airbnb
by Brijam on 2019/02/11 21:20
I just lost a booking because this app didn’t notify me. Notifications are on, background app refresh and cellular is on. App notification settings are on. Did I get a notification? No.
Changing the price of the apartment after confirmed booking
by Checheku on 2019/02/11 15:59
This was my first time using this program and I was really happy with the search engine and organization of everything, however I booked an apartment for my trip to Ukraine and got message next day from a host that he is requesting more money after the booking was already confirmed. I cancelled the booking right away and not waiting 5-7 business days for the money to return to me. I contacted the company Airbnb and they said that hosts absolutely cannot change the price after booking had been confirmed. I reported the host. I asked my friend in Ukraine to book an apartment, thinking she might have a better luck because she is there at the moment. The same thing had happened to her as well. This really wore my trust thin to the company. I am waiting for the issue hopefully to be resolved and to prevent those people breaking the rules and still staying part of Airbnb.
BIG BUG
by BIG BUG EXTERMINATOR on 2019/02/11 04:47
PLEASE FIX THE BIG BUG THAT KEEPS FREEZING THE APP TOTALLY UNUSABLE
Falsely advertised rates
by pkvanhorn on 2019/02/10 16:14
Don’t bother with this service. You will book a place at a certain rate, and then the host (a superhost no less) will contact you to say that the rates are actually higher, and you have to pay the higher rates or your reservation will be cancelled.
Guests issues
by Tasharaie on 2019/02/10 02:37
Airbnb doesn’t help much with guests that make up lies about our listing. We find it a battle when we have to call Airbnb and they side with the guest
Amazing
by Saba Al Busaidi on 2019/02/09 16:42
Amazing so far
They always side with the host
by Lexsoya on 2019/02/09 01:18
If your house is dirty and you request a round you won’t receive it. They always side with the host so make sure you find a home that’s clean or you’ll be living in filth that you have to pay for.
Never Works without Wifi
by jebridbdjs on 2019/02/08 22:40
Airbnb is a great company and app but the app itself is frustrating. The app never works when I’m on the go away from wifi. PLEASE FIX THIS AIRBNB
Worst experience
by Yoyo221828 on 2019/02/08 18:22
Horrible customer service, and promises that were obviously not held by the host or customer services word. Don’t understand how anyone uses this.
A$$hole design
by THP077 on 2019/02/08 17:51
Airbnb now forces us to communicate with hosts through their app, instead of with the much more universal SMS. Sometimes SMS is all we can access in rural area. What a major PITA. Between this and their increased fees, I suppose it’s time to start looking at other options for accommodations.
Great job but...
by oskarrodrik on 2019/02/08 05:43
I love you Airbnb but I wish you offered points or credits for stays in regards to loyalties. I travel a lot for work and usually return to these places to shoot pictures if they’re nice but hotels.com for example offers coupons and free stays when I complete like 10 stays.
Coupon
by Seymour Buttes619 on 2019/02/08 03:47
I was supposedly supposed to receive a coupon for my first time sign up but I never got one
Greatness
by The marvelous J bone on 2019/02/08 02:41
First time no problems, you are only a few blocks from a great place to stay at any moment. When all hope is lost Air BnB.
My ID should be personnel
by dccccgirl on 2019/02/08 00:13
I was miffed that you demanded my ID and another photo. My DL number weight and height are none of your business and certainly not my DL number
Easy and Efficient!
by Wes b 51 on 2019/02/07 23:29
Very easy to navigate. Very efficient, whether on the app, computer, etc. phenomenal customer service
Hard app to navigate
by Abrown3989 on 2019/02/07 22:12
Kept sending me in circles. Not sure if it really booked my stay. But they sure took my money fast.
User Friendly.
by Taylor U.C. on 2019/02/07 20:54
Booed first stay with ease. Thank you
First time user!
by Artin Jcb on 2019/02/07 20:20
24 hour for confirmation? My trip is in next day!!
Needs a map option!
by Ho11y1ynn on 2019/02/07 18:04
This app works well but they need to add more options. It’s disappointing that you can’t search general places like “Lake Michigan beach house” you can only pick a specific town. Also there should be more filter options like “waterfront” I just found myself googling articles of top lakefront Michigan Airbnb’s. Because the app doesn’t do it which is pointless. Having a map option would be perfect!
Terrible customer service
by Snakebuffalo on 2019/02/07 16:59
Tried to book a place and received error messages. Took a week of calling and attempted support chat to get a response. When I did I was emailed that I am banned and Airbnb doesn’t have to tell me why.
Fix the bugs
by Suga333 on 2019/02/06 21:31
I can search fine but as soon as I click on a property for more info, it says there was an error processing the request. This happens for every listing!
The app keeps freezing
by delsan19 on 2019/02/06 15:06
When I try to tour one of the Plus listings. I’m on the latest iOS on iPhone 7.
Error
by abcdnic on 2019/02/06 14:29
Been trying to look for places for a vacation for about two months now and every time I pull up the app it says error and I’ve deleted and redownloaded the app and nothing fixes it
Worst App ever
by Purnesh Gangrade on 2019/02/05 15:46
It has locked my account for security reason but I provided my drivers license copy and my photo as proof. I keep doing that and it keeps locking my account every time. Never using it again.
Come on, developers!
by Jedi Force FX on 2019/02/05 12:33
The airbnb service is great. I use it to host, and have hosted 1200 trips in the past 2.5 years. My issue is with the mobile software, which I use exclusively to manage my listings 99.3% of the time (I prefer not to use my desktop). The responsiveness is best compared to as dealing with a good, but lazy or even forgetful person; who often gets distracted easily and doesn’t accomplish their task. It is very common to find myself staring at the spinning progress wheel every time I switch tasks within the app, like going from messages to calendar, or bringing up reservation info from a guest, or even to get help (which happens all the time). The app gets stuck and doesn’t progress anywhere, often wasting so much time. You’re forced to hard quit the app; to close and start a new session in order to wake the app again after it lost its train of thought... it’s very frustrating. I have always been using the latest iOS, and the iPhones, and iPad which are current to date, still sold in the Apple stores as the latest in processing chip (so it’s not any of my devices). It’s not the device ram, or internal storage space either (since I still have another 40gb free storage in the phone I use the most). My internet at home is up to 1gb download, with no dead spots in the house (I made sure of that) and my cell coverage is at full bars with 4GLTE. I don’t experience this kind of performance inconsistency with any other app on my devices, just this Airbnb app. Please do something about it. It’s been years! Also, the messages are hard to locate over time. Certain message threads disappear entirely for weeks at a time. There’s no “view by reservation date” sorting feature either. It would be nice to be able to tag messages to find at a later date for guests that need a follow up on a listing months later to book my place if it’s free. The message is no longer findable! Sometimes old messages from a year or two resurface (as it’s done recently) at the very top of my most recent message tab, and my messages from a week ago are no where to be seen. Would it be too much to ask— to allow users to use emojis? I receive messages from guests who try to use an emoji over the course of conversation, and I have no idea what expression they were trying to convey, because the app blocked it. It’s 2019, you don’t have to worry about grandma Esther having an incompatible device running AOL 95. At least make a selection of emojis available from a button that can be pressed in the conversation, where you can control the emojis listed if you’re concerned it’s a vulnerability of guests exchanging contact info with certain emojis. You can even have your system replace the emojis with an equivalent emoticon image/png that Airbnb approves if it’s about compatibility. Facebook does it. Going back to responsiveness and messaging. Just to make it transparent for everyone reading this: Airbnb has a filter check with every message sent and received, which delays the length of time it takes for the other person to receive the message. It checks every word against a list of words or phrases, and the delays are sometimes 20-40 seconds behind. It makes being responsive to guests difficult because during that time either the guest or host will be moving on to a different subject while the other is still responding to an older message and has not seen the new one on the screen yet. Maybe put a solid square symbol, or dots to look like someone’s currently typing where the new text will appear (to buy time until the process finishes and the message can be received by the other party. This one thing will help not make either party appear to be bad at communicating. This will certainly help avoid miscommunications. Looking forward to a less buggy app.
Great Trip!
by Wind687 on 2019/02/05 01:00
Thanks to Danielle and the crew for a great snorkeling trip. They went out of their way to make the trip memorable. The ship is very nice~ big and beautiful but there was a small number of people which was great! They supplied us snacks, fresh fruit and beverages which was a nice touch. She and the crew were knowledgeable and took us to places where we saw an abundance of colorful fish as well as dolphins and whales! Someone on our trip said they saw more dolphins and more whales than her whale watching trip. That says it all. Would definitely use this company again. Thanks!
Extremely unhappy with my experience
by xoxo_alexxis on 2019/02/04 22:19
Extremely unhappy with my experience overall with AirBnB, I will never go through them again nor would I suggest this app to anyone that asks.
So So
by rhwIII on 2019/02/04 20:28
It’s an ok concept but there is a lot of room for passive aggressive behavior, for instance, hosts don’t have to answer your requests and give a reason for declining. They can just let it expire. That needs to be fixed.
Airbnb wants my contacts information from my account?
by Norythm101 on 2019/02/03 19:06
Title says it, Airbnb asked for permission to download my contact info when I signed in.
Terrible Service - Host Stole From Me
by customTUNE on 2019/02/03 17:59
Airbnb doesn’t do well with customer service. I am a new Airbnb user. I booked a room for Valentine’s Day weekend. My room was host told me to cancel the room because he couldn’t chance the book date and need to do maintenance . I cancelled and only received half of my money...basically if the host cancels they get a penalty, so being a new user they took advantage of me. I made multiple attempts to contact customer service by calling and via message. They said they have to escalate my call but never call back and via message they close my case. I WILL never use Airbnb again and suggest you do not attempt to if you don’t want to be swindled. Not only that...I booked restaurants and event based on my Airbnb...not it’s so hard to find something nearly as close or ideal. Very disappointing. Even the $40 coupon I received because my friend sent and invite to first time users I don’t think you could pay me to use this. It’s simply customer service...at this point I see Airbnb doesn’t VALUE THE CUSTOMER.
Needs new category such as “multi-family”
by Chuchi78 on 2019/02/03 15:54
This is the second time in a row in a matter of 2 weeks that I stay somewhere that’s listed as “entire house”. You know what you call a house that has one or more tenants behind mystery doors in your living room? NOT an entire house. I don’t want to go on vacation and tippy tap my way in because I know there are other people staying there. Had I known, I wouldn’t have rented the “entire houses” I stayed at.
Bad host
by Tomcat797 on 2019/02/03 15:07
Had a bad experience with host who cancel reservation and ask higher price. Airbnb contacted and they did nothing. App works but company does not.
Scammers
by islandnchill on 2019/02/03 13:19
Don’t waste your time, this app is full of scammers
Need better search options
by Logically challenged on 2019/02/03 04:28
Can’t sort by waterfront properties. Makes it useless for me.
Worthless without a map view
by hfcgbunhnjnjnjrfvcs on 2019/02/03 03:05
Worthless without a map view
A company that doesn’t care
by DGitalghost on 2019/02/02 23:06
Decided to use Airbnb like many other to book a house, it turned out the host was fake and I still tried giving Airbnb the benefit of the doubt. It took 4 phone calls and 3 hours to get them to cancel the reservation even when they saw the conversation and that the host didn’t respond. Costumer support didn’t care what would happen to me now that not only didn’t have a reservation but was out my money for 10-15 days. In the end They could care less . No Airbnb for me.
Negative review
by someone who is unknown on 2019/02/02 19:07
I hate this app.!!!!
Airbnb
by @ejtha1 on 2019/02/02 18:26
Airbnb helps you to get really nice houses and hotels for the lowest price ever
Terrible company and app
by BriRus on 2019/02/02 09:34
worst experience of my life! AirBnB does not care about their customers. I completely do not recommend using this company or app. You will regret it when the truth hits you like a ton of bricks. Such a shame too! Lesson learned!
No help from AirBnB
by raghavkhosla on 2019/02/01 22:19
I’m highly frustrated with AirBnB customer service. There is a problem with my booking, I can’t get into the house because of key confusion from the owner and AirBnB charges service fee for just minting money no service. Never AirBnB again!
Cancelled
by harleybj on 2019/02/01 15:48
Our host cancelled the day we arrived. So far stress finding another place.
Great for travelers, pain for home owners
by Nipnip Binglebottom on 2019/02/01 14:17
I needed a way to make some extra cash on the side so after using the App for traveling I decided to sign up for it. If you have a house and you live in it, be prepared to have a mixed bag of lovely people and negative people. Some people who come in are very sweet, clean and communicative. But be prepared for people who think they can trash your place because they are using it for a day to sleep. I had one guy book, saying he just wanted to stay a weekend, then at the last minute he wanted to stay a month. That wouldn’t have been so bad if he didn’t stay up all night every night, leave giant messes and when he finally left he clogged my toilet which cost me $300 to unclog it. My final straw that made me quit the app was out of no where, people have been asking me if they can stay in my house FOR A YEAR and when I would say no, they would harass me. This is air B and B not “air rent a rent.” That and customers booking and then the day they would come in and then try to sneak other people in without those people paying The actually customer service for the App is great and when you call them, they bring up the conversation that is going on between you and the person staying with you so that it does not become a “he said she said” situation If you don’t stay in the same place and you can hire people to clean up or you can put time into cleaning up after people, then do it. But you have a house and you would end up sharing the space with people, I would recommend not doing it.
Very unsafe
by Gp23892012 on 2019/02/01 11:07
Airbnb does not side on safety I would not use service again. Booked a stay, found out the area has over 8 violent crimes a day in that apartment area. They would not help me cancel just stated their refund policy. Will never book with or use airbnb again. They care more about money over the safety and well being of their users.
Good customer service
by canine kurt on 2019/02/01 07:41
Was good
The Guice family
by $&@3744 on 2019/02/01 04:21
We love air bnb
Need to have a radius filter
by Apostle39 on 2019/02/01 03:29
I put in a city and I get places an hour away. You need a radius filter so we can see exactly how many homes are near the city your clients are looking to stay in.
In app experience
by Sijera on 2019/02/01 03:09
You guys need to develop an option to pick the dates you’ll be searching a place for and show us the ones that are available for said dates. I’m tired of finding super nice places but none are available for the time I’m traveling. VRBO has this feature and I’ve been partial to booking through that.
Awesome Service
by Model mobster on 2019/02/01 02:23
Always been astonished by how awesome this service is. Definitely the way to book when traveling. I hardly ever use hotels anymore.
Outrageous
by Blak325 on 2019/01/31 23:16
Some of the prices air b&b allows people to set is ridiculous. Some of these places do not look worth what they ate charging.
Great
by Skanoir on 2019/01/31 22:59
I’ve used it a lot and has never given me any trouble at all. It’s got to be on my top 5 apps
If I could give 0 Stars I would.
by GHoSTyaiRo on 2019/01/31 21:20
Completely dissatisfied. Worst customer service. I am browsing for a different service like this at the moment. Won’t ever try this Airbnb ever again. Do yourself a favor and look for a different service, if everything is ok with the whole process then this app is ideal. But the very moment you have a problem prepare yourself to be disappointed with the customer service that won’t help you and doesn’t even look like they care.
Best app ever !!
by rycsan on 2019/01/31 19:22
Best app ever !!!
Great could improve
by babs_amanda on 2019/01/31 19:10
I would love to be able to make notes about places I’ve saved so that I recall them. I’d also love a way to check off properties I’ve looked at but didn’t like.
Unexplained Terminations
by switchglitch on 2019/01/31 10:28
Airbnb not only is deactivating accounts of potential customers, but also making it impossible for this to be reversed. Regardless of any infractions on an account, this is just horrible business practice and very inconvenient.
Worst UX ever
by cbnyny on 2019/01/30 20:45
Seriously guys can’t you keep it simple, one app with which you can easily message, look at a a place you booked, or something your girlfriend sent you, get alerts, EASILY... especially considering most of the time we’re traveling have bad or no reception and need quick access to info
Deceptive App
by bbbbuuuoooppp on 2019/01/30 11:03
Airbnb is great for saving money AND getting more experiences for your travel dollar. The app, however, is deceptive and should not be used to book travel. It only lists the nightly room cost, without revealing all of the service fees, cleaning fees, etc. that can SIGNIFICANTLY increase the total cost of the trip. The website is much better about showing these total nightly costs. I recommend using the website instead of the app until Airbnb does the reputable thing and fixes their misleading app.
Fan of Airbnb
by Yastm on 2019/01/30 05:32
Love how easy it is to find what we are looking for and how fast booking and confirmation steps are completed!
Screwed for the last time — never again, AirbnThieves
by Grande Kielbasa on 2019/01/29 23:17
Airbnb left me quite literally out in the cold when I had to suddenly travel across the country to be with my father as his cancer hospitalized him. Told me there was “nothing they could do” and stole the rent and fees I had paid for the entire stay. The customer service wouldn’t allow me to speak to a manager, and I was forced to stay in my car on a night where temperatures dropped to -20 F (-40 factoring wind). Despite only positive reviews from hosts, I’ve had repeated poor experiences using Airbnb. This was the last time.
Smoked host
by Lari Vienna on 2019/01/29 16:42
I host Airbnb to the core of its foundation, I rent my apartment when I’m traveling. I leave in this apartment most of the time. At the end of 2018. I had a guest who came to my non-smoke apartment. 3 people for 3 days at -3C temperatures. I open my door the whole place stink smoke. I had asthma attack in consequence, had to go to the hospital, I had to do acupuncture, professional clean my velvet like cortines and area rugs, hire a air purifier company. Open windows and re heat the place, on the low this costed me €190,00. Airbnb did nothing for me. If I was the customer and I complaint that the property I rented smelled like smoke while said it was non-smoking, they would entirely refund my money. I had to lose money because they never charged the guests. I was sick a whole week. My house had cigarettes ashes all over. I had proof of wrong doing, guests admitted on Airbnb message they had smoke in my house. Airbnb DID NOTHING. I don’t rent my house to get sick from your guests.
Easy to use app but...
by NooooDirections on 2019/01/29 15:00
It is not possible to copy text to paste into Google translate. And sometimes the app does not translate into English.
Easy and Cheap
by LloydTheSmasher on 2019/01/29 04:35
Very easy to use. And very cheap too. I love jr
Gorgeous place:)
by the doctors review on 2019/01/29 04:11
Ping is an excellent host. She is extremely hospitable. The house is brand new, very clean and completely furnished. Matter-of-fact all the furniture in the guest bedroom including the king bed is only two weeks old. My stay here has been nothing short of absolutely delightful. I will have extremely fond memories of both the host and the house. Hank, The hosts son is an excellent pianist and the entire family is deeply cultured and rooted in arts and music.Needless to say, highly recommended!!!
Sorting
by mwolf444 on 2019/01/29 02:57
I would enjoy being able to filter homes by which ones offer a weekly discount
Great place!!!
by TBKINGSFAN on 2019/01/29 01:17
We enjoyed our visit to Toronto! We found our condo was very close to where we wanted to go! With just a short walk, we could enjoy a gourmet dinner or scale the tallest tower in the world (via an elevator). This location was great for us!
Difficulty with messaging and scheduling on App
by colearc on 2019/01/28 22:28
I continually receive Error Alerts when I try to message guests within the app. This problem began several days ago and may be a problem in the current update. I also experienced repeated Error Alerts when attempting to schedule a Plus Photoshoot. All in all the App appears to have some glitches on the IPhone X
M. Bettis
by M . Bettis on 2019/01/28 22:23
Booking was a bit confusing. Had to take a picture with my phone & the Airbnb app stopped my computer reservation & transferred everything to my phone. I’d rather use my computer.
Using Airbnb App
by Leberta Gentile on 2019/01/28 17:26
This is our first time booking with Airbnb and the App is easy to use. I do wish there was a way to narrow search for bedrooms and bathrooms. We are a group of 10 (5 couples) so searching for a place with 5 separate bedrooms and at least 2.5 or 3 bathrooms would of been more user friendly then seeing a place that states they sleep 10 but only has 1 bathroom.
I love Airbnb
by Frias family on 2019/01/28 16:45
I like hotels but the feeling of being in a place like home it’s better , most places to stay here on Airbnb don’t have that hotel cookie cut feel.
A Step Backwards
by Tenacity77 on 2019/01/28 14:50
Current version does not support CSV files on mobile app which are necessary for tax related docs. Airbnb support is saying you will need to access these files from your laptop which is presumptuous. Airbnb support has offered no help and have no plans to adjust their mobile app to fix this problem.
Great Platform and customer service
by Swain S on 2019/01/28 10:06
Airbnb is a marvelous platform. Since it’s creation, I’ve completely switched to their service than staying at traditional hotels. Moreover, the company bolstere great customer service. Using the platform is a no brainer when traveling.
A nice and relaxing place to stay
by Frank Koo on 2019/01/28 08:08
The unit is located in the prime area of Mont Kiara. It is one of the latest developments in the area. You can find many nice restaurants, coffee shops and grocery stores just in the neighbourhood next door. The host is very hospitable, and explain all the amenities in details to the guests. The only thing that I will suggest is to put a clothes hook on the back of the toilet door so that we can hang our clothes while showering. It will also be nice if the host provide a towel floor mat to be placed in front of the shower room since it is only partially closed ( no door) ; therefore, the water will splash out while we are bathing. The other thing that can be improved is the availability of more trash cans in the unit since the building has no garbage bin room on its floor, we find it troublesome as to where to throw the trash. Other than that, our stay is awesome. Except for those of you who drive a car, you should be willing to pay an extra paid parking in the premise which cost you RM 2/ hour, except on weekend they have a maximum charge of RM 10/day. If you want to stay in tge heart of Mont Kiara, then this is your right choice.👍
Far better than a motel
by spongebob696969 on 2019/01/28 06:55
I love this app! I use it for all my vacations! Who wouldn’t love a nice lovely private home to stay in with their friends during a vacation!?
Paying
by jennikohl34 on 2019/01/28 04:26
Having to submit my drivers license makes me feel very uncomfortable!
Love it!
by ZuriTeeTee on 2019/01/28 01:17
My fav app tbh
cute, cozy, convenient
by Vendela C on 2019/01/27 21:41
really loved our stay here! 10/10 recommend
Not good
by juleskaybee on 2019/01/27 21:17
This app consistently does not work. It is incredibly frustrating and has put me in a couple of bad situations where I was trying to connect with the host but unable to because of tries in the app.
Not an official app, zero support
by BsAppHaHa on 2019/01/27 20:22
Here is the answer from AirBnB support regarding the app issue: “Unfortunately I need to inform you that we have not been trained to offer assistance for the app using since the AirBnB app is not an official tool. The only solution is to use a computer. King regards.”
Good interface, but..
by Callmecir on 2019/01/27 20:06
I just wish you could save your criteria which generally stays the same and reuse it. Also even though you can filter on pets, there is no consistent place to look for any qualifiers around pet stays. Other than that, Airbnb has been a fun, great option.
Weston Beautiful Home
by Lungs42 on 2019/01/27 20:04
Ricky is the consummate hostess. My sister had to have major surgery at Cleveland Clinic. Ricky accommodated my reverse habits. I slept during the day at her beautiful, quiet, clean home, and so comfortable bed. Ricky is the best!!
Life is better
by britt261 on 2019/01/27 19:37
Hard to remember life before this app. We have stayed in some great homes!
I sent a link to get $20 credit for Airbnb
by dustin agnelli on 2019/01/27 17:59
They spent over $70 and neither got of us got our credit? I enjoy using Airbnb, especially in foreign places. Better than hostels
It could be better for hosting
by Sujit Senapati on 2019/01/27 12:14
App crashes if you try to change photos order.
Great way to travel!
by SLB1993(: on 2019/01/27 02:24
I have booked 2 trips through Airbnb so far, and both were great! I highly recommend Airbnb!
Awesome
by Sasa Ben on 2019/01/26 23:24
First time user and had an amazing experience traveling with family
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Room for Improvement
by Sopchoppy River House on 2018/08/07 12:10
Our overall experience with Airbnb over the past year & half has been a positive one. Our business has been growing due to our exposure with them. We’ve only had a couple of issues to date that could use some attention. First with the knowledge of the customer/tech service. The app keeps track of all the items necessary to achieve the “SuperHost” status telling you to keep up the good work your headed in the right direction for the next quarter review but doesn’t tell you unless you dig much deeper that you have to be with Airbnb for a full 4 quarters as part of the eligibility process. We didn’t find this out until the third Airbnb representative, several hours of phone conversation later & months after us believing we should have already been SuperHosts. The second item pertains to the property search process. It would be nice to be able to search by property name. As hosts it would be nice to tell a potential guest to just put our property name in a Airbnb search bar verses an area so they could be taken directly to our property. Also Airbnb could dig a little deeper to find out what particular areas they are representing are being referred to as. For example Florida has designations such as “Southeast Florida”. Might be easier for a guest to find what their looking for on the map if the search results were narrowed down on the map to match instead of being so broad in certain markets.
Health and safety issues and lack of customer support for guest
by Samurisam77 on 2018/09/07 12:56
As a disabled person with a chronic autoimmune condition I travel frequently to see my doctors from my home base. I had preferred to use Airbnb because of having the comfort of a home like environment away from home less traffic than at a hotel and kitchen/laundry access however lately I have been so distraught as some hosts misrepresent their posting are aggressive to the point of putting my health and safety at risk. I’m left at the mercy of hosts and having to protect myself, finding myself looking for alternate accommodation at last minute and having no control over what I can expect from my stay. There is no way for Airbnb to verify if what hosts properties are like, if they have a mental health issue or if anything happens then one is left calling the police scrambling for another place in middle of the night and poorly reimbursed for ones distress even by way for a refund even when made unsafe or for services not rendered. It shouldn’t be like this I have found some really awesome hosts but their should be better customer service and protection especially for disabled guests and those with serious medical condition. I don’t know if I can continue to use Airbnb but am hoping this message reaches the management and something will be done to change the experiences guests can have and better help in a situation when things go wrong.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Great UI, fees only problem
by LoveSWVA on 2017/11/19 12:12
Call me a critic but that’s what I do. I really like the way Airbnb laid out the user interface. It’s intuitive, perky, fun and easy to figure out if you’re not a mobile genius. I especially like the buttons that switches me from hosting to traveling. I’m all about using Airbnb for both, however you corporates in the city who made thing want your cake and eat it too. Might think about reading your fees a bit lest another competitor comes along to sweep your market out from under you. We’re not loyal to you, just to technology that helps us do what we want. If you have forgotten that you’ll be toast. So here’s my suggestion. When a host gets to Superhost status why don’t you reward them? Or even create another level after Superhost, like Grand Masterhost, and cut the fees by a 1/3rd for them. After all, they’ve made a ton for you by then, no? Good service demands good software, this is true, however, don’t bend over your customers who get virtually nothing (existing coupon program is... well, less than ideal). All this to explain my four star rating instead of five. Still some work to do to keep this critic happy. Cheery-O!
App is so-so
by ice57 on 2018/04/22 18:16
This is a review of Airbnb the app, not the business model. I’m all in on the business model. Here are some things the app need some work on: if you have a slow speed connection, it becomes impossible to log into the app if for some reason you need to do that (changing accounts, for instance). Especially if you’ve connected it to your Google account. No method seems to work if you find yourself in this situation, and let’s face it some of the properties in Airbnb have slow or no access (tethering your iPhone, like I am tonight). Right now, I cannot log into the Airbnb app, but I can access and log into virtually every other app on my iPad. This review is a good example of being online with a slow connection, and yet I can’t log in to the Airbnb app. Also, the app always opens in search mode, even if I am on an active trip with Airbnb. It would be nice, even mandatory, if the app would recognize that you’re on a trip staying at one of their host houses and drop you right into that trip when you open. Why? Simple.. I am trying to contact my host and every time I open the app, I have to find my trip, click on it and click “contact host”. That is something that should be improved.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
A++ customer service
by Silverlake dteaming on 2018/05/28 04:25
Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
If i could leave half a start i would
by Issac Luzanilla on 2018/07/19 17:50
If you wanna get your money stolen from you and lied to about where you’re staying, this is the app for you, this was my very first time using airbnb and i needed a place to stay that night ASAP, so i got a place and as soon as i get there, right when i walk in the house is thrashed, the bathroom was horrendous, and NOW for the room i was staying in, Instantly when i walked in it smelled like dust, my friend sat on the bed and within 5 mins of laying down there was a bug crawling on him, this place looked like its been used and not cleaned in months, the place was basically infests with bugs... i got out of there immediately and cancelled my stay to go find a motel 6... little did i know they were gonna keep my 240$ for the 2 nights i was supposed to stay when i was only there for a mere 20 minutes... 240$ for 20mins!!!!! The airbnb “support” team was no help at all they basically told me the host had the right to rob me for 2 nights... Never use this app unless you like to just blow money. Horrible customer service, horrible communication, horrible FIRST TIME EXPERIENCE using Airbnb. They let me go broke in the City of Denver. WILL NEVER USE AGAIN ID RATHER SLEEP ON THE STREETS!
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Impossible to get promised help with problems or emergency cancellations
by Mcgowse on 2018/08/08 08:54
In principal, I am a fan of AIRBNB. But, two recent bad customer support experiences have left me down on the app. I booked a place in May and the description and detailed directions sent were problematic, ultimately making it impossible to get to cabin via undisclosed ferry on holiday weekend. The host and AIRBNB were not helpful at all. The host changed the listing as this was going on. Despite my sending details including copies of screenshots showing problems and texts with just, AIRBNB not only refunded nothing but simply stopped communicating with me. Unfortunately, I had already booked a cabin in Montana and just learned I need surgery. I am getting bare minimum Back from host. She is refusing to do more. And, I cannot figure out how to effectively deal with AIRBNB’s resolution center which failed me in May but promises relief for things like medical emergencies. It is all s joke. They will refund nothing. I obviously will never use again. Tread cautiously unless your plans are imminent or in stone. Regardless, one would think they would offer some type of travel insurance, but no...Must make more money ripping people off. No more business from me
AirBnB Rocks
by Mark of The Mountain on 2018/09/30 05:24
We love almost everything about AirBnB. The app is so easy to use. They have thought about everything. Time does not permit me to list everything I love about the app and the service. Let me just say easy is the biggest thing. We are currently in a 16 night trip across Europe. Having the itinerary with all nights on one interactive screen is so nice. However, I wish I had longer after the stay to give my reviews and I wish I could edit them once I have entered the review. I travel only with a phone and the deadline for completing the reviews is before I get back. Editing a review once you have entered it can only be done within 48 hours and it must be done from a desktop computer. So be thoughtful and careful with every detail when entering a review for your host and for your accommodation. We have had 100 percent positive experiences with all of our stays with Airbnb. This will be our third trip using Airbnb.
Great service, not so great app
by Spazzfx on 2017/10/03 23:51
Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done.
Unexpected surprise
by Footloose adventure on 2018/07/20 11:09
I’ve been traveling from San Francisco, through Canada, to the east coast with my wife and our large dog for two months now and are heading to Europe for 3 months. We are pretty much exclusively staying in Airbnb’s. Before we departed for this road trip we stayed in a few Airbnb’s and were surprised to discover something we did not expect. Before our first Airbnb experience we thought it may be a bit awkward to stay in someone’s home and to have them so close in some cases. We quickly discovered that having a host is very much a positive morning, and that the type of person that would like to be a host is a naturally friendly, personable, helpful person. Every host we have experienced has been great, making us feel warm and welcome. We developed a quick friendship with few them and continue to stay in touch and plan to return to visit it them as much as to enjoy their home.
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Great experience
by CinCin1947 on 2018/07/06 17:16
I’ve been working Airbnb for over a year now. I cannot even begin to describe what this experience has done for my life in terms of fulfillment. I meet many wonderful people from all countries, all cultures, all backgrounds and listen to their stories with an open mind and with pure love of humanity. I have learned so much About other countries and other cultures without having to leave my home. As far as Airbnb as a company, I cannot give them enough props. The very few times I have had an issue they have handled it over the phone courteously and efficiently They have an excellent Phone app which is so easy to use Their program and pay routine was well thought out. I cannot ever see myself not doing Airbnb. I am retired and this is perfect for me. Yes, it’s work involved changing sheets and cleaning bathrooms but the payoff is immeasurable.
Fix the bugs!
by PlantGirl404 on 2018/12/20 06:24
I use the app constantly. For the last year however, I have not seen the red notification icon on the app, which keeps me from knowing whether there is something I need to respond to. Per the rep, I uninstalled and reinstalled, I turned off then on the push notifications on my settings and still no little red icon. The rep this morning (Lisa) told me there was an article explaining why they no longer have this feature and I have yet to see the article but that is downright dumb to remove that from the app. I rely on that to respond in a timely manner and this is beginning to affect my response time. Recently it has further devolved to now show the icon AFTER I check my notification so I have to go to the notification a 2nd time to remove the icon. Since I first installed it, I have never been able to use the search icon in the mailbox. It’s never worked. Now, the “submit review” option is faulty, so now have to close the app, and remove it from my phone history to reset it and use the app again. The app should not be this unfriendly (and devolve).
Worse service ever
by #salma on 2018/12/07 17:15
Couldn’t find 0/5, if i found i will give it to this service, they don’t give or help woth the rights of the clients. My boyfriend wanted to book an apartment for few days and he asked the owner of it for a discount if it possible and she said YES!!! Then tricked him by giving him another one woth the same location and apartment but only to book a room and she didn’t months that or anything she just said ( i will give you discount use this link and book it ) then he did book it because he trusted the lady and especially the airbnb because even if something went wrong he thought that they have something called give the person their right and what they’re asking for as far as they are paying for it . But NO . Because when he found out after few days that it’s not an apartment and she tricked him with only one room in an apartment with other 3 rooms . He called airbnb and asked for his rights but they didn’t give him back his money even 10% even they saw what’s everything happened and talk t oother lady but in the final didn’t do anything!!! This is the worst app and service i’ve ever seen
Bad Customer Service, Only Avoids Responsibility
by emma13975 on 2018/09/10 01:31
Reputation of a company is earned in crisis management. Been a super host for a long time, and recently had a guest who left early and had reservation shortened. We agreed with case manager to refund guest the rest of days the guest did not stay, yet somehow the case manager later cancelled the entire reservation and refunded the guest fully. Now I’m left with no pay out for hosting this guest for days. I’ve been contacting Airbnb customer service for quite a while, and the only response I got is that the case is being handled and they will reach out to me. However, I never hear back from Airbnb within the time frames they promised. I could never get in touch with the case manager who is working on this issue, and every time I called, representative on the call didn’t know what was happening. I could only assume Airbnb does not want to pay host for hosting after Airbnb has mistakenly refunded guest in full. If this is the way Airbnb chooses to treat hosts, I could only suggest other hosts to have a plan B, because once you run into a problem with any guest or with Airbnb, you are in it on your own.
Pros and Cons
by Diahnn on 2018/09/14 00:11
I love the business we’ve gotten from Airbnb and the personal links we can put on our listing to make sure our guests can’t book unless they meet certain requirements. I don’t like the fee Airbnb charges both our guests and us. They have taken more than $600 from individual renters over the summer. When I called to make sure that was right, I was told the percentage they take varies from 6-15% depending on the place and time of year. It seems only fair that the percent be the same across the board. We must charge a county tax in addition to the nightly fee and need to give our renters our phone number to pay through PayPal. Airbnb scrambles our number and it becomes additionally hard to collect this tax. I would like for them to require the tax as an additional charge like the cleaning fee instead of having us chase after it from renters after they have already booked. They do this in a few places already.
Lost lists
by 101Micheal on 2018/06/26 17:39
Overall, I absolutely love the app, it's easy to find homes almost anywhere. My main concern is the fact that most of my lists of homes have gotten erased. I spent an extensive amount of time saving homes in many, many different areas, when I went to check back on the lists, I realized most of them had been erased...which means that I'd have to take the time to restart all of them, which would end up pointless, because other lists would end up getting erased. I'll take a guess that there is a limit of lists on the app, which I must say is bs and I would recommend you guys allow people to make as many lists as they want. I have also noticed that the search engine doesn't provide a list of related areas anymore, if you are to type in a city or place. This causes issue because now you have to weirdly specify what exact area you are talking about. These are the only two main problems I see with the app, I would like to see these problems fixed.
Allows people to steal your money.
by rrrripppedoff on 2019/01/15 03:15
I booked on a Saturday night for a week in Asheville. I got normal acceptance and thought I was done. Oh no, I get communication from the host that now I must go through their approval process. Very long drawn out list of rules and some where I was supposed to send them lots of personal info. They have already said I had the room and they have my money. I was confused because I am a senior and was trying to do this on my phone and was tired. I have never been asked anything like this before. I just asked them if I had the room or not and told them I did not not understand what they wanted. I told them I wanted to cancel and they said I still had a legal obligation to pay them even though they had never once said that I was “approved" for the room. I complained to Airbnb and was told they would investigate. Nothing from them but the host has since messaged me and accused me of being drunk, insulted and berated me all because I said I would not sign their additional paper work agreeing to all kinds of stuff I have never been asked before. I think this is fraud and misrepresentation.
Amazing House! Great location!
by Framly Disney Vacation on 2018/08/13 20:57
The home was awesome. Great location. Near absolutely everything i.e Disney, shopping, grocery and food. The house was very clean and comfortable. We felt really at home during our stay. The bed was comfortable and the carpet felt very good in between my toes 😊. The kitchen was very clean. New appliances and clean refrigerator. Easy to access with the smart lock. Absolutely loved that feature. Every now and then you may run into an unwanted 4 legged guest but it’s hard not too because they’re everywhere in Florida....lol. Note to potential renters: the house sleeps 🛏 10, however there aren’t enough towels for 10 people and absolutely no wash cloths are provided so bring your own because it’s not stated that they’re not provided. Don’t forget toilet paper because there’s only one roll provided and you’ll go through that pretty quick with a house full. It would also be nice if they provided dish soap because there are still some of us that actually washes dishes instead of using the dishwasher (soap provided for that). Overall the house was amazing and I’d definitely stay here again. The host is great!!! Very attentive and responds very quickly to questions and concerns. This place definitely get 2 thumbs up 👍🏽 from me and my framily (friends and family). Items NOT to forget: Trash bags Paper towels Extra towels Wash cloths Soap Enjoy your stay because we did.
They’re great... until you find yourself in a dump.
by drod1020 on 2018/07/13 05:46
Do not use Airbnb! I’ve been using them for years and did not have a problem until we recently checked into our Airbnb in Maui Hawaii. The place was riddled with bugs! They’re called coconut condos, do not stay there! Anyway, we had to cancel on the spot and Airbnb refused to refund my money. We couldn’t stay there, there were ants everywhere, I have video, but Airbnb didn’t want to see that. Then they closed my complaint ticket before we even returned from our vacation!! The told me in a message that the refund policy stated that there would be no refunds. This is all on top of us having to find a hotel to stay in the last minute. Then, THEN, after contacting AirBnB and telling them about the problem - THEY DELETED MY ENTIRE TRIP FROM MY PROFILE - which makes it impossible for me to go back and leave a review of the place we had to cancel because it was infested with bugs!!! I couldn’t even get arm others!!! AirBnB only likes great reviews I guess, but if you have a bad experience it’s “F*** you, no refund and you can’t share your experience.” Stick with VRBO.
Convenient but inconsistent
by bbdow30 on 2018/08/30 12:22
Love how easy the app is to use, but the inconsistencies are frustrating. Hosts can enforce their own policies, but the app has its own that are misleading. For example, at what age does a child become an adult? Each host may advertise what they define as “children are free”, but the app asks for adults and children based on a child being from 2-12 years old. Also, our most recent host doesn’t charge the credit card immediately, but the app says 50% due up front. I didn’t know until I was committed to the reservation whether I was paying now or later. Some things may be minor to some people but deal breakers to others. I’m a huge fan of truth in advertising. Would like to see these details (including advertising ALL the HIDDEN FEES) up front so I can compare properties effectively up front and make a rational decision, rather than starting my relaxing vacation feeling frustrated or hoodwinked.
The service fees and service are bad
by Youthspent on 2018/01/13 22:40
I overpaid for an outdated home. I accepted that. Instead of moving my stuff at the end of the reservation I extended it for 3 days. For some reason it did not save. I discovered this right after the original check out. I called the homeowner who said call air bnb. It has been an hour and a half. After the first 30 minutes I was told that I would need to speak to a case manager, she transferred me and I held for 20 more minutes. I was then transferred back to the original rep who said all the case managers were busy I asked to speak to a supervisor, and expressed my frustration at paying $170 for a service fee and when I call not being able to speak to someone who can help with my problems. I was told I was being put on hold and transferred to no sound just me on hold for over ten minutes. I hung up called back waited explained what had happened asked to speak to a supervisor and then I was told the original rep I had spoke to was about to call me back and I should end the call and keep the line open. I've typed this in the twenty minutes since then.
Terrible Company
by Meg2018!!!!!!!!!!! on 2018/06/19 18:01
I will never use Airbnb again. I had one bad experience and it was enough to throw me off them for good. When making a reservation you are supposed to receive the hosts actual address but I only received the protected address that gives you an idea of where they live but not the location. Turns out my host was out of the country and her 18 year old son was supposed to let me in. Well when I arrived in the vicinity of her neighborhood I spent over an hour walking around, calling, and messaging her with no response, no idea where to go, and no way to contact her son. I finally had to book a hotel room. At midnight that night I got a message back from her and was able to stay at her place the next night. I would have just cancelled if she didn’t have such a strict cancellation policy. It’s been over a week since I made a case with Airbnb and the host only gave me half my money back for the first night and I haven’t heard a thing from Airbnb’s customer service. So disappointed. I have seen so many complaints about hosts doing what they want with no repercussions.
No one to talk to for any kind of app support
by BeeHyde on 2018/10/08 11:14
They seem to have a pretty well developed support community for travelers and hosts but there’s nothing anywhere about how to contact anyone if you have a problem with the app. I’m completely unable to communicate with others through the app. I can’t send, receive or view any communications I’ve had with hosts or send out questions to the AirBNB team. At least for the purposes of communicating with a host, I can do that through my phone’s browser but there is absolutely nothing listed in their help section or contact form about app support to address this issue. I hope someone from AirBNB reads these reviews, otherwise the app is kind of worthless to me and I probably won’t keep using them. EDIT: Somehow, a Customer Experience Specialist tried to reach out to me but because of my issues with the app, I can’t view the message at all. I even got an email but it only shows the first part of the message and there’s nothing on the actual website. All the app says is “Network Error We could not reach your network”.
First time user very pleased, especially with customer service!
by hazyhung on 2018/03/24 22:11
As a first time user of Airbnb, I was a little nervous until I found out I could practically rent out someone’s apartment. I had thought I had to share it with someone which I didn’t like the idea of. Being an introvert, this option was perfect. I accidentally booked an apartment that I had to share with the host and I quickly canceled. Sadly, the host didn’t return the money. After contacting customer service, they swiftly returned the money out of their own pockets because they saw I was a new user and wanted my first experience with them to be amazing. I was ecstatic to say the least. After the initial mess up on my part, I found a great apartment for a great price in LA. Loved my stay in a clean apartment that was hosted my a professional host. Will definitely use and recommend to people again.
The best way to stay!
by Rhodyphile18 on 2018/09/10 14:21
I started using airbnb as a guest mostly. We are always able to find unique places to stay that could accommodate our lifestyle. When you travel as a family you need the comforts of home to really enjoy your time away from home! Airbnb provides choices traditional options just don’t! I love the fact you can live like a local wherever you choose to travel. I have since become a host on airbnb and I am part of a family of travelers who expect the unexpected. I have the best time meeting people from all over the country and even the world and providing them with a safe, clean, homey environment that I know they can’t get anywhere else. I am a unique host with unique guests and I love every minute of it! Airbnb has certainly changed the way we travel and has changed the way we see our future! Cheers!
App has had no change in years, including bugs.
by Tim10000000000 on 2019/01/11 12:38
This app is so poorly made, it drives me nuts. If there were a strong alternative to Airbnb, I’d use it immediately. Directions almost never work. Linking to a map application fails every single time. Navigation is poor, as is the photo viewing in different types of views. In some, you can click to view a whole photo, in others you can’t, and those times are usually when you especially want to see an image. Some data is also not saved on the app, so you need access to the internet to see things like conversations with a host. Really critical stuff when you’re traveling abroad with often no internet. This app is the definition of “death by a thousand paper cuts.” I’m only writing this in hopes the dev team will see it and review their priorities. I honestly have not seen a change to this app in three years, which makes me believe they are rebuilding the entire thing. I just reluctantly use the app anyway, because the alternatives are sparse.
Cozy Corner @ Ty’s by the pool
by Mochabreeze on 2018/08/10 23:41
Hello everyone. This was my first stay in an Airbnb and now I’m so spoiled. The Cozy Corner room @ Ty’s was prefect for me. It was secluded, quite and absolutely beautiful. The bed was so comfortable I didn’t want to get up and run around San Diego. FYI - a lot of times I just stayed in the room ;) The amenities Ty offers are better then any hotel stay. Meaning: full common area usage that has everything a home would have and then some. Plus your room is equipped with a smartTv, streaming apps and more. Ty has even made sure each bathroom has little toiletries for her guest. Ty’s is now locked in as my preferred San Diego Airbnb. Ty was also very helpful with information about San Diego, recommendations to fix my personality and very responsive to my questions and concerns. I could go on and on. Instead I highly recommend you stay there and get experience. Hugs.
Great service, ok application
by Junebugsch on 2017/10/29 17:45
Overall, Airbnb is amazing. It makes traveling more affordable and comfortable. You also have a resource within the city which is really nice. The app has a few problems, notably that when you try to scroll back in messages it jumps to the bottom which can be very frustrating if you’ve had a lot of conversation with someone and need to look back. Also, it would be nice if the house rules in the description also came up on your reservation. Having a separate section for house rules/manual in the actual booking is confusing, and I’ve missed things that were on the listing but not the booking. It would also be nice to have a section where the host explicitly says what they expect the guest to clean, etc when leaving. This feels separate from house rules and varies from place to place-ie beds stripped or not, dishes put away, etc.
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10
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20.65
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airbnb
518
1
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104
1
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759
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