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Keyword Volume Hits KEI Rank
travel
23.45
9
itinerary
29.69
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb app
0.00
1
airbnb
483
1
air bnb
104
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Search Visibility
App name
Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
Cringy App version 19.29 is bad as they come for hosts
by huckfinn5 on 2019/07/21 19:38
iPhone 6 user - Forget about loading your calendar and performance in a timely manner. App will send you tons of messages how you can increase earnings with a simple "switch on" button, but calendar takes several swipes to even locate- earnings for upcoming payouts never loads. App is cringy when it is able to generate airbnb spam for hosts but not load basic functions related to our listings.
Should not have to download this to get an account
by AbioticAdam on 2019/07/21 19:35
I can’t believe they would make me download this app to create a profile. Completely ridiculous. A picture upload should be acceptable form of authentication.
Expected better.
by Kikalucanico on 2019/07/21 19:20
I’m pretty disappointed at how unintuitive this app is. Needs a lot of UX work. Couldn’t complete setting up because it wouldn’t save “About myself” even after trying 4 times. It’s also super annoying to have to repeatedly redo the filters (what amenities you want in a place) every time you switch the area you’re searching in. Seriously, regular old travel sites do better than this. If there’s a simpler way to do a search, then it really isn’t obvious - meaning it’s not very well designed for the user. I’ll keep playing with it, but I really expected better than this.
Segway Tour of Athens
by Jerseyboy62 on 2019/07/21 12:45
This tour was by far the highlight of my visit to Athens. Sophia was an amazing tour guide!!! I would highly recommend this tour.
Prices are misleading
by Eclipse:1986 on 2019/07/21 08:16
The only complaint I have with AirBNB is that they never show you the actual price when browsing. Sometimes the final price is as much as double what is shown. We’ve switched back to hotels.com for our vacations now simply because I don’t have time to click all the way through each place to see the price. Hopefully they fix this.
Would give it a zero if I could
by Nost a fan on 2019/07/21 04:00
I have signed up completely, given credit card info, and still every time I try to message a renter, i get error no permission to use this resource. Awful experience.
Message response window is way too small
by Homezin on 2019/07/21 03:24
App is fine except the message response window is very small for typing. It makes it very difficult to scroll through message to check for spelling and grammar without sending it by mistake (which I have done. Very embarrassing) Thanks, in advance for fixing this annoying feature.
Food tour was wonderful !!
by taniaSAlionoi on 2019/07/20 21:40
Thank you Anthony !!! 5 stars!!!
Muy molesta por el servicio de esta aplicación
by maes29 on 2019/07/20 19:02
Mi novio reservó algo en Las Vegas y se canceló por equivocación. Pedimos ayuda pero nunca respondieron no hay número para comunicarse ni nada básicamente perdimos el dinero y según la política de cancelación que tienen, no dan reembolso, tuvimos que hacer doble gasto cuando si queríamos el hospedaje pero nunca respondieron😑
Terrible customer service
by Pre-dental student on 2019/07/20 15:59
Beware that the customer service is awful. After having some problems with my host I waited almost an hour on hold before someone even talked to me. They mediated very poorly with my host which led to some awful problems in which the host threatened us and Airbnb took the hosts side. Beware.
Skip the line tour of Edinburgh Castle
by walkersoozy on 2019/07/20 13:56
The guides were well informed and interesting. However, my low rating comes from my frustration with the company. There was a mixup with our ticket payment and we were over charged $55. I have tried to contact Airbnb and cannot get any resolution. I heard from Luka or Ben, who assured me we would be reimbursed, but so far (a week later) no repayment. Suzy Reynolds reservation code: TAE3HP5K
Excellent for Business Travel
by Joyce from Upton on 2019/07/19 20:42
Starting in late May, I’ve had to travel weekly to a consulting assignment 3 hours away from home and stay there for 3 to 4 nights per week. Airbnb presented a variety of options that m satisfied both my needs and my budget, at about one third of the cost of a hotel room, while allowing me to meet interesting folks.
Nice app
by bggdbns on 2019/07/19 18:13
Love it
Functionality
by Supermgk on 2019/07/19 17:26
It would be great to mark properties as ones you don’t want to see. That would make the winnowing process easier.
So easy to navigate
by knitNpurl on 2019/07/19 15:08
Love how easy it is to navigate the app and book!
Great value, unique experiences
by janeth50 on 2019/07/19 15:07
Airbnb was given us the opportunity to emerge ourselves in the communities we have visited while providing some good values. It is a great website, easy to navigate, and feels safe trusting other fellow travelers.
Accessibility information
by Fcacpa on 2019/07/19 14:10
I have found Airbnb a wonderful option for finding lodging for short term stays. I wish there was more consistency among the required pictures and disclosures about the accommodations. I believe there should be a required picture of the entrance to the unit. Most have a picture of the front door but many of the places I rent use a back entrance. That could mean stairs or a steeply angled path or a 20’ trek across grass. Also say if there are steps outside or inside. If a two story, how many bedrooms downstairs and whether there is a bath downstairs.
Beautiful home
by ReyRey0307 on 2019/07/19 14:02
This home was absolutely beautiful ! My family had a blast. Each room had its own bathroom attached so everyone was comfortable. The theater was awesome for the kids. Enough space for everyone. Attractions here not too far Either. I would recommend this home .
Easy to use!
by Kvit.Aga on 2019/07/19 13:55
AirBnB is so easy to use. Love that you can pay half upfront and the other half upon departure!
Love Airbnb!
by weezie95 on 2019/07/19 11:11
We have used Airbnb all over the world! Every experience, except one, has been good and that one was not the fault of Airbnb - it was the host. We would recommend Airbnb and will continue to use them!
If I could give this app no stars I would.
by elainacardenas on 2019/07/19 06:57
This is the worst experience I’ve ever had with booking a place to stay. Mine and my friends first time in Hawaii and not only did our first air bnb cancel on us a few weeks before our trip but then our 2nd air bnb canceled on us 30 minutes after we arrived for check in at the house. Air bnb told us that the owner made a violation but did nothing about it. At first the Representative of Airbnb, “Charles” told us that we were not only getting a refund, but they were going to pay for our stay in another Airbnb. They then left us with no call back or any place to stay and it’s been 6 hours since we reported this problem.
AirBnB nickel and dimes you to death with service charges and cleaning fees
by David Gilmore on 2019/07/18 22:00
Service charges and cleaning fees should be baked in to the price. They are overcharging customers and I am using motels again.
Una esperencia única
by Delgadillo G. on 2019/07/18 19:35
Fue un tur muy agradable , no fue acarrereado, muy paciente. Con mucho gusto planearía otro tur con ustedes . Muchas Gracias 😊
Love Airbnb
by Sonoma Chef on 2019/07/18 18:56
I just love Airbnb services. Whether I am hosting or traveling it’s always a great experience. Nice to get away from the average hotel and stay someplace more personable. Thanks Airbnb you’re the best
Same cliché over and over
by RobertValenzuela on 2019/07/18 07:35
One star for the same repetitive cliché release note. Tells you something! 57 times the same! Dense developers, that don’t know what they’re doing. We have no idea what’s going on! App was working fine before. They could screw the app up any time. Most recent reviews are one-star now.
Excelente App
by rodriguitow on 2019/07/18 04:44
Es una excelente aplicación, ahora me quedo en un Airbnb en todos mis viajes.
Crap - can’t contact anyone Keep getting codes texted
by ex Bayswater Julie on 2019/07/18 02:05
I can’t access the app and keep getting codes sent to my phone to log in. Obviously someone is trying to access my account for days! There’s no help email nothing. Horrible for help
Mr
by bundago on 2019/07/18 01:01
I am frequent user of the service providing this site. During this time I had problems twice with hosts and the site solved them as soon as possible. Last time even the site partly refunded our staying at a hotel, because we did not like the property we booked and as a gift airbnb did so.. I’m pretty sure my cooperation with this site will continue and it’ll be fruitful for the both sides
750 Dollars Wasted With No Support
by MTBAaron on 2019/07/18 00:19
As a birthday present, my wife reserved a house for us to stay in for a mountain bike race in September. Upon later receiving military orders to Japan and having a surprise family member wedding pop up that weekend, we had to cancel the reservation. Air BnB and the owner would not issue a full refund, despite being four months away. 750 dollars was kept between Air BnB and the owner regardless of our situation. In my humble opinion that’s a harsh punishment for no services rendered and four months to re-book the property. Air BnB has lost our long time business, I ask people to not support these types of business practices.
Worst Booking App EVER!
by AngryBnB on 2019/07/17 23:29
If I could give them a negative review I would. Their customer service is horrendous. They say one thing and then do another. They make promises to you and then deny it. Had our BIG reservation cancelled on us with less than a month to find a new one and were given a coupon that we conveniently couldn’t use because the new place didn’t meet their “criteria” for the amount it needed to be. With less than a month out from our event, almost every place was booked that would fit our group size. They then told me they would apply the coupon back to my credit card instead and then changed their minds and said no. Such a crap site. If you want something reliable, do NOT use this site!!!!
Worst app ever
by Ninjaawesomen3ss on 2019/07/17 02:59
I have downloaded this app multiple times and NEVER had it work! The first time it downloaded I let it search for something for 10 minutes without a single result coming up. I uninstalled it and tried to reinstall with the same results. I had my wife try it thinking it might have something to do with me or my phone because no app could run this poorly and still be out there for use and she had the same results on her phone. My suggestion would be to find a different app that will actually help you find a place to stay and not waste your time.
Customers are NOT number one
by Mrs. Lynn over on 2019/07/17 01:20
Do not go with this app they will take your money they’re not about Customer!!!
Quality decreasing, prices sharply increasing
by Cbreezyyyyyyyyyy on 2019/07/16 22:57
Airbnb used to be the best, and one of the most affordable ways to go travel and lodge cheaply and or see amazing new places with fairly priced lodging and well upkept places. However it’s just become a room listing place with ever increasing rates and fees that hotels are becoming better deals! The quality of places, owners, and especially the quality and pricing of rooms has become terrible. Prices for garbage places match or supersede much more quality places or even hotels. The b.s. rules of all these listers as well as all the fees have made Airbnb a non-starter, it’s such a hassle and at the end of the day you’re not really a guest on vacation at most places, you’re walking on eggshells trying to act proper on a holiday. Idk how the quality dipped so much, how the prices have spiked globally, and why it’s such a headache to sift through trashy places or fee riddled or tourist tax places.
Fun experience
by T's&M on 2019/07/16 21:50
We had so much fun. It’s a great way to experience the Plaza and find things that we might not have seen. She had us compete husbands vs wives which made it even better. We highly recommended this experience.
Confused.
by Bambam8642 on 2019/07/16 17:15
I had to cancel a reservation a month in advance and they still charged a fee when they said there was a full refund policy.
Push Notifications are Glitchy, amongst other things.
by Some1withAcomputer on 2019/07/16 16:52
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me. Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
Slow and Clunky
by Fhasic on 2019/07/16 01:29
App oftens needs a while to think and load up. Sometimes it'll freeze and crash. Other than that, does it's jobs.
Cancel last minute
by airbnbsucksass on 2019/07/15 21:22
The air bnb host cancelled a week before my trip. Air bnb didn’t do anything about it. If I was to cancel they would charge me but the host is allowed to do that.
Loading
by M.E.M.P.H.I.S! on 2019/07/15 19:46
The app never loads on my phone plane Verizon LTE network. I have to have WiFi in order to make a review or book a place. This bug needs to be fixed.
Shame on Airbnb
by Cobraachik on 2019/07/15 17:58
Airbnb is great when you don’t have problems with them. If you ever have a problem with a host— good luck with that. Also, your information is not secure on this website and dealing with customer service is a pain in the A. Someone successfully breached my account and trying to get Airbnb to do anything in a timely manner is impossible. Even when you have a problem with a host, they make you wait an HOUR in poor conditions before doing anything. Their customer service for personal data information breach is the same. Nonexistent. In an era where there is such sensitive data, Airbnb should do a better job protecting its customers.
Horrible service when airbnb is at fault
by Doc_Zee on 2019/07/15 12:17
I use Airbnb because if find one of the cheapest place to live. I have use it many years on business and booked over 50 rooms with them over the years. Sometimes I would make a mistake and accept the refund policy and pay for hotel I cannot go to because it is my mistake. However when Airbnb have a software bug on the iPad they are really rude. I tried to book a room in Saigon for July 19 to 26. I logged in through my facebook account like I did for the last 4 years. No problem. However, after I book the hotel it gave me an error. “Error. Unfortunately there is a connection error preventing your request from being sent please try again.” So I tried again 3 times. Luckily i saved the screenshot on my iPad. I found out that they charged my credit card 3 times. I try to call in Airbnb that is when my problem started. For 3 booking at the same date in the same location they are trying to blame me for the error and wanted to charge me service fee to cancel. After I showed them the screen shot of the software bug the customer service rep was still very upset at me. Even I proved to them it was their error I had to apologize to the customer service rep or she was going to cause me problem with their refund. So after 30 minutes of phone call being transferred a few times, I got no apologies from them and I had to endure the bad attitude of their customer service rep. They left the call with we will get your money back. Between 10-15 days. This would not be an issue if the customer service rep was nicer and accept it was their fault. I had no apologies and through out the whole conversation they made prove it was their fault over and over again. They had a take it or leave it attitude. I think the issue could easily be resolved with 1. Take responsibility for the program bug 2. Apologize 3. Refund the money caused by the software bug 4. Give me a coupon for my trouble because of their software bug.
Son’s wedding!
by Casey & Billy on 2019/07/15 00:21
This place was perfect for a very large family. Very spacious, very clean, and patios were great! I highly recommend this place! You will not be disappointed!
Am I the only one here with problem with this APP? Never works
by whyTFNickname on 2019/07/14 23:03
This app never works. How does this company do business
Scammers
by Chan-man-98 on 2019/07/14 21:05
Honestly the amount of people on this app who scam others and write bad reviews are concerning. They’re using it to get money from the people who stay in their places, and just overall there’s no way to see if they’re lying or telling the truth. Just a thought AirBnb!
Cancelled
by baslaib on 2019/07/14 19:30
The worst app that i booked from it The app gave me 72 hours to pay or until more days but suddenly the owner didnt have the patient to wait that long and cancelled my reservation and now i need to wait for 15 days to get my money back !!!!!!! Its funny app because owners can cancel anyone’s reservation for no Payment also ita funny that i pid 2000 and whats left 1100 to pay in full , and suddenly the owner cancelled it and refunded the money because they are not patient First and last time using the app , until the policy’s change
App Issues
by litdzyezn on 2019/07/14 18:57
The app will not load at all on my IPhone 6, disgusted.
Unprofessional
by diverseart on 2019/07/14 03:34
Coming from the US, we place a priority on quality and professionalism. We were very disappointed and dissatisfied by the service we received when tracing to Australia. When faced with a conflict with our host, we were passed through to several customer care managers who brought further confusion and was little to no help in resolving the problem.
Need to be able to switch equipment via the App
by xyzMike*** on 2019/07/14 01:54
It would be nice to be able to switch equipment (i.e. bikes) via the App. From road bike to mountain bike, depending on the ride. Having to use the Web page is really not very user friendly.
Don’t get it.
by AndrzejZak on 2019/07/14 01:01
Worst service ever. Use HomeAway
Amazing
by bsiri38 on 2019/07/14 00:27
I have found some of the best homes and hostess ever! Highly recommend
Valerie
by joyce mallory on 2019/07/13 23:19
We loved it!!! Private,comfortable, really nice dock to lounge on water too! Swim or tube. 💕
Back to a hotel?
by Hotels are better? on 2019/07/13 22:49
We have had some amazing Airbnb experiences but can honestly say we have had an equal amount of terrible experiences. The bad include arriving and hosts double booking on another site, hosts not checking their reservation and being oblivious to your arrival, ground floor apartments smelling of sewage, apartments smelling of overpowering deodorizer, pillows and bedding covered in sweat stains. Unfortunately the bad experiences have outweighed the good and we are considering staying in hotels in future with the exception of renting a whole home to stay with friends and family. The Airbnb concept was great when pricing was aligned with what you got. Hotels provide a standard and pricing Airbnb simply can’t guarantee. Disappointed customer!
Explore Something Unique
by Kdwissner on 2019/07/13 22:08
Not only do I host, but frequently use Airbnb when I travel to neighboring cities. The affordability is fantastic, but what I enjoy most are the unique experiences I have while exploring cities through booking on Airbnb website and convenient phone app. From Bed&Breakfast-Type Getaways to Glamping (Glamour Camping), Airbnb definitely aims to please both customer and host. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Awful customer service
by Etrouble on 2019/07/13 20:52
If you want your reservations cancelled last minute, and no customer support to help you find a place to stay or refund you, this is the app for you. Terrible customer service and an overall terrible app.
Loon Lookout
by cheryl -p on 2019/07/13 20:50
This home was absolutely beautiful. The environment was perfect for low key days to chill but close enough to explore the area. Would definitely rent this house again!
Sooo Easy!
by worleylady on 2019/07/13 20:26
I love the ease of choosing a wonderful vacation home to stay at from Airbnb. The reviews are extremes helpful!
Airbnb
by j_carolina on 2019/07/13 20:21
Perfect for my traveling needs and not as expensive as a hotel, and if it is, its well worth it.
The Luxuries of easy Booking
by 1957Svorpio on 2019/07/13 19:26
Really enjoy the simplicity of booking a Room anytime the need arises!
Excelente estadía
by Grisvelez on 2019/07/13 18:45
Excelente lugar!! Lo recomiendo!!
Unfortunate
by Havok1728 on 2019/07/13 18:06
I hate doing reviews of stuff I didn’t use for a good amount of time, but I deleted this as soon as I saw that I needed to creat an account, use Google, or Facebook. If it had a way to use the app and pay once I found what I wanted without an account, I would use it.
Difficulty Adding Payment
by RNRoyalty on 2019/07/13 17:17
Had much difficulty adding payment. Entered information and received multiple notifications ranging from service connection errors (but it was not on my end) to error with my information (though triple and quadruple checked there was no error in my info). I almost gave up and just booked a hotel. Finally, after about the 8th attempt and without changing anything, it accepted my payment method.
Such a Connecting Site
by TravelOften&Connect on 2019/07/13 17:05
Love Airbnb... the security, Convenience and Amazing community!!!
Illogical
by crittercore on 2019/07/13 16:45
I’m searching for a room with two guests. I book that room. It books for one guest. Why? I was searching for and receiving listings with two guests, why not capture that information for the purchase step? Also, the spell checker in the useless welcome message editor blocks the text you’re typing. How would I know if I’m spelling the words wrong? I can’t see what I’m typing.
We’re done with hotels
by KiKi AirHead on 2019/07/13 15:55
AirBNB offers unique accommodation at a good price wherever we want to go.
Preferred Booking Site
by raizonstar on 2019/07/13 15:48
I love Airbnb- the properties are great, there are a wide range of options and the reviews really help! I recommend for any type of trip.
Giorgio’s place in Rome
by ShruthiManish on 2019/07/13 14:00
We had a great experience staying in Giorgio’s place in Rome. We were greeted by him and he actually came and found us. We were a little lost. He took time to show us around the apartment and also gave us some good local tips for bus routes, restaurants and places to visit. The house was clean. It is comfortable for 2 people and 4 is a little hard. The location is awesome. Everything is walkable from his apartment. There are rows of great restaurants close by. Would recommend this to friends for sure.
Horrible
by G_! on 2019/07/13 13:28
The 2 times I used the platform the same horrible situation occurred: -Booked a stay -Accepted and paid -Immediately get a message from host saying there’s a glitch and the dates I picked were not available. -My money is already taken in full, at least a week to refund -Need to scramble and borrow money from friends to get a new place -Airbnb offers 10% coupon for next booking and does nothing else. Don’t use this app. This is not a good company. It was sold long ago and is managed by ghosts to do nothing but take money by any means necessary.
Amazing experience
by ArAnguren443 on 2019/07/13 11:33
What a memorable day! Allie did an outstanding job of providing an experience that was at the top of our trip to Australia. Loved the paddle boarding and beautiful spot.
Wiah i could do zero stars
by hhcjgdd on 2019/07/13 08:01
This app is awful not intuitive i have an iphone xs max and keeps having issues trying to make an initial booking
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Horrible! Take your business elsewhere
by go fuvk on 2019/07/13 03:42
By far the most disrespectful support team on the market! They take millions everyday from hard working Americans! There is no limit to the cut they take from every reservation. And to top it all off they have the worst platform on the AppStore littered with bugs, glitches, and just plain bad design. You can’t even talk with any of the developers even if you are a host that gives Airbnb the business they need. Absolutely ridiculous. The best thing you can do is use the retreat app it’s completely free and gives the people the respect, attention, and help they need!
Secret Supper
by celeste wiesner on 2019/07/13 01:49
I signed up for my secret dinner months ago for my trip to Portugal. It was an amazing experience. Wine, food and group of people everything was perfect. Andre is the perfect host
Text notifications
by Andrecavah on 2019/07/12 20:58
Please STOP with the text messages about verification code. I receive unsolicited text messages EVERYDAY, several times. It is so annoying!!! Fix it ASAP!
Airbnb服務態度差和沒有承諾可言
by jo 1990 on 2019/07/12 18:33
Airbnb服務態度差和沒有承諾可言。我住了一個都是垃圾堆和一股臭味的房子 ,有照片提供,因此Airbnb答應給租金百分之十的優惠再加上房主的百之五十的退金,我才同意和解。同意後,Airbnb說主管不批百分之的優惠,只給百分之五十的退金,之後就把案子關。找了幾個專員,最後那個專員還編故事,說不批百分之十優惠,但退款已經包括了Airbnb的優惠,但我算了退款金額還是房主答應答的百分之五十。因此我沒了891元美金。住Airbnb 小心新房子,很容易岀事。建議大家住酒店,找信譽良好的服務商。
Awful
by cambay2 on 2019/07/12 16:31
Can’t even use the app. I just created my account and doing NOTHING, my account gets suspended. All I did, was verify all the info asked. I provided a VERIFIED phone number, EMAIL, home address etc. I have a visible picture of myself and I have ID for verification. They suspended me and I spent over half an hour on the phone trying to get ahold of support only for no help whatsoever. Customer service is some of the worst I’ve seen and no one bothered helping. Do not use Airbnb unless you want a headache.
Females travelers beware!
by iRasman on 2019/07/12 15:19
My sister and I used airbnb on our latest trip. The host previously had a 5 star rating 1. On the 2nd day, she was awakened by our male host opening her bedroom door at 8am. Without notification he was going to be at the apartment. After some research this is not uncommon. 2. Our unit was infested with fleas, after reaching out to the host he did not take any action to remedy the situation. 3. No running hot water. 4. Support. Airbnb support is absolutely atrocious. After being told a case manager would be reaching out to us within 24 several times, no one did. I waited on hold for a combined total of 1 hour and 37 minutes. They asked for a doctors note after sending pictures of the flea bites. They offered no solution nor cared about the host walking into the bedroom while she was sleeping. We left the listing early and were granted a whopping 35% refund of the total price of the trip. My advice: bring a door jam or some other device to stop host from walking in unannounced. Don’t travel alone, don’t use Airbnb. I hope that airbnb takes security measures to stop host from entering while guest are sleeping. Before someone gets hurt.
Unreliable Platform
by Hurtads on 2019/07/12 05:28
I’ve expended way too much effort/time for a marginal price offset at best. Multiple reservations have cancelled (for separate reasons) and have made it a lengthy outlay to get my deposit(s) money rightfully back. In addition to the unreliability of its platform and hosts, I have now wasted a week (and $) in which I could have just secured a hotel reservation with peace of mind. Customer service in the app/email/phone is non-existent. This occurred in the SF Bay Area too. I assure you are better off booking thru a hotel and using their rewards program. Airbnb should be embarrassed with the the standards they exude with current time in business.
One-star review for notification spam
by jcao on 2019/07/12 05:14
App issues notification spam, forcing me to disable notifications; hence the one-star review.
App is glitchy
by Holly R.😍 on 2019/07/12 00:36
This app is so glitchy it’s annoying. I complain about it weekly and nothing is being done. There is an issue with sending images to guests, an error message that says the network is not connected, which happens no matter if your on wifi with perfect signal. When requesting money from guests, the requests are not going through.
Is AIR BNB still in use???
by Starbucks lover since 03 on 2019/07/12 00:17
The last time I sued the app was January 2019 I booked a trip for my birthday and since then have been unable to use the app or the website via cellphone. It just continues to look as if it loading or the option to list my place pops up and that’s it. Often if I did try communicating with the host via the app it would read error freeze and stop working until I deleted it and reinstalled it. I have reinstalled and updated several times in the past 6 months and it still doesn’t work. Anyone else have this issue?
Fun time
by mcon0116 on 2019/07/11 23:51
Kenneth was very personable and knew what he was doing. It was great to have that one on one experience. I would recommend him to anyone that asks.
Unsafe and dangerous
by nelsonjonq on 2019/07/11 19:14
Was almost kidnapped at the apartment I was staying in. 0/10 Customer Service, Airbnb really has some structural issues. They have no way to guarantee safety of those staying at their properties.
Misleading prices
by Rameumptor on 2019/07/11 16:52
I wish search results showed the all-in price instead of having to drill into each property to find out about the $50 cleaning fees etc.
CHEATED OUT OF OUR MONEY!!!
by Pikapischuuuu on 2019/07/11 16:38
BEWARE!! CHEATED US OUT OF OUR MONEY!!! This is the review I left of the place we were supposed to stay at!! Run down! Kitchen was a mess! Bathroom was disgusting! Oh by the way, you stay in the basement. We were overbooked and our “accommodated room” was disgusting. RIDICULOUS!!! WE BOOKED A SPECIFIC ROOM! Upon checking in, we were told the room we booked was already being used and they tried to check us in to a smaller room. Not only was the room PATHETIC, but the mattress was ON THE FLOOR AND THE CARPET WAS PEELING The host wasn’t even there during our check in time! I had somewhere to be, which was why I needed to check in at a certain time. He claimed he “couldn’t find” the reservation. Then we told him 11 nights... OH NOOOW HE CAN SEE THE RESERVATION.... ok. Literally waited until the next day to respond. Had issues finding the house because the number was FALLING OFF the house! NO!!! WHAT YOU SEE IN THE PICTURES IS NOT WHAT YOU GET!!! We contacted Airbnb. Even though I provided evidence... pictures, screenshots, etc. we STILL couldn’t get our money back!!! This company is ridiculous. They don’t care about their customers!!
Garbage app
by theDSsucks on 2019/07/11 08:35
Can’t find what you’re looking for, super awkward, inbox won’t update right away, sometimes it shows notifications, but most times it doesn’t. Takes forever to update. Unreliable. And the resource and “help” is awful.
Horrible customer service.
by Neleh2mt on 2019/07/11 05:39
This app is terrible. I reported a guest and hosting problem and have been told I’m making it up. The “customer service” rep is flat out rude and refuses to connect me to a manager. You can’t add local taxes to your listing. You can access the resolution center via their app and that goes for guests and hosts. Go to VRBO. Don’t waste your time with Airbnb.
Calgary VeloGuide
by Howard Rubin on 2019/07/11 05:13
Our guides Gilles, Bob, Al, and Rosalee were all great. It was a great ride and a beautiful overview of the city. In addition we enjoyed a nice cappuccino at a local coffee house and a quiche at Gilles restaurant. All in all a wonderful experience. The reservation process was a little difficult and clunky, but Jillian was very helpful in getting the kinks worked out and responded very quickly.
Medan
by mdanvta on 2019/07/11 03:39
I cancel within time limit and I still got charged on my card. I’ll never use again!
Don’t book
by Stranded in NY on 2019/07/10 21:55
Used this service for the first time and the booking was a disaster. Superhost could not provide me with the apartment that I had reserve weeks in advance. Instead superhost Matt offered me one night at another location and the rest of my 6 day stay somewhere else. I agreed due to the fact it was late and I needed a place to stay for me and my family. On the second day I asked superhost Matt if I could leave my bags since I was going to go to sightsee and he said sure, without telling me that the place was booked that night by someone else. I had message him if someone was staying and he said no. He could not answer calls and there was no other way to reach him. Eventually person who booked place tossed my luggage out of apartment. Airbnb could not get me a place and I decided to ask for full refund which I did. However finding a hotel in New York was much more expensive and they refused to cover the difference . All they could offer was a coupon for 100 dollars. I will never use this service.
The best app and customer experience I have ever had!
by Giorgi from Georgia (country) on 2019/07/10 17:10
I believe this is my first review on appstore because normally I am too lazy to write anything and just rate the apps with Stars. However, Airbnb is different. I have had great experience with this company. I have had several trips using the app and once the property appeared to be much worse than advertised. We could not stay there even for one night. We had to involve Airbnb to help us with the refund. We got the best customer experience ever in just one day after involving Airbnb team. I would like to personally thank the guy named "Ronald T" from Airbnb. He made the process so simple and customer oriented. Ronald, if you are reading it, me and my friends are extremely grateful to you! 👌🤗😍
Terrible service
by Meg8191 on 2019/07/10 16:32
Airbnb has really gone downhill. I recently had a terrible experience with a host that was creepy and borderline unsafe. Instead of helping me, the Airbnb team said they ultimately defer to the host and refused to even allow me to talk to anyone to try to resolve. I will not be using this service again.
Worst Customer Service
by cocoluv20 on 2019/07/10 03:45
I had 2 good stays at different locations. No problem with either of my stays. I tried to book my last trip with them in Mexico and they decided to cancel with no explanation. Then proceeded to tell me I couldn’t use the help desk. A paying customer that didn’t give renters a problem was treated like I did something wrong. I will never use them again and I’ll warn others against it as well. Hotels will forever be a safe place for me.
Horrible cancellation policy!
by Peppermint84 on 2019/07/09 21:27
I should be able to get a refund if I booked a reservation within 48, however because my reservation was less than 7 days I didn’t get it. This is the ultimate experience of you get what you paid for! If you book thru hotels.com at least if you get your refund if book within 48 hrs no question asked! For those who have a constant change of schedule, do yourself a favor and stay away from this company!
Glitch- duplicates- difficult- no simple DELete
by San Francisco Lady on 2019/07/09 16:34
Unable to stop it from duplicating the listings. Looks like I have 7 listings. I’m working on getting down to the two listings I do have and suggest a quick delete button If one does not have guests should be able to remove the extra listing that is on site to the Host. It is confusing. And the Big Deal is those partials cannot be deleted you have to spend hours to finish each one. The wonderful people who have tried to assist me finally told me what is not on the Airbnb site. All pictures of rooms must be in landscape mode, portraits will be on your screen but not load! Why not tell Hosts. Save hours trying to put simple picture up??? Next you HAVE to Finish Each unfinished listing in order to Delete it! So far in this website for 31 hours, used Help Service about 22 times because had to cut off and reconnect (they will call back) I only cried twice from the frustration. It worked in June so far not able to get a listing and will be borrowing money I could not earn for this month!!
Nightmare
by cold9903 on 2019/07/09 16:11
We booked an ad that said entire house and someone was living in basement watching wife at the pool. Airbnb didn’t help at all with cancellation.
Terrible data/loading
by Sindari on 2019/07/09 04:04
I’ll be at full wireless bars or on my unlimited data and this app’s front explore page won’t load. The message page will load but messages don’t send (they continue to just say “sending”). Can’t communicate with the Hosts using the app or get vital info for my stay, which totally defeats the purpose. Other apps open and operate just fine when I try them and then I go back to the AirBnb app and nothing. I have my friend also try the app on their phone; same issue. What is the point of this app when I have to use the desktop for it to work??
This site is terrible!!
by rhis is a twrrible app on 2019/07/09 03:28
I tried to make reservations or this sight. It rejected both American Express and discover. I spent a evening trying to get my reservation. Won’t recommend this sight ever!!!
Bring the maps back
by Attidude001 on 2019/07/08 23:48
Dumb idea to remove maps . Bring it back
Suggestions!
by tonijenea on 2019/07/08 21:09
My friends and I use Airbnb a few times a year for group trips, in the US and around the world. Few frustrations with app limitations and shortcomings, here are my suggestions to improve app: - Saved list: would be GREAT to be able to view these all together on a map, for easier comparison all at once -Saved list: difficult to edit list name (must unheart, reheart, and then can change list name).. for example I had several Rome listings, and wanted to make/move some into a new Saved List for a specific neighborhood I was considering Saved List: how about adding an editable comment box under each listing in Saved List? To be able to add quick comments such as “no elevator”, “has balcony” or whatever , so I can remember little tidbits about each Number of beds: this filter would be better if user could clarify if they are OK with a sofa bed as a bed. I’ve been looking for a two bed listing, and am not wanting a sofa bed but a real bed. And there is no way to clarify this during my search. Balcony/Terrace: how about adding this option/feature to the filters? That’s all for now 🙃
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
They blocked my account at my time of need!
by Ejsunshinee on 2019/04/08 16:46
If I could put 0 stars I would. My parents had to go out of the country to do some personal business. They already had a place PAYED for and ready. A few days before my parents had to fly out, the renter decides to flag them as “suspicious”. My parents tried staying somewhere els on Airbnb and they were not able to as they got blocked. I decided to try and rent a place for them and my account was blocked as well. I quickly called customer service. I told them everything and asked if he can help me unblock it since I needed to rent a place in a short period of time for my parents. He basically told me to wait for an email and he could not do anything. I told him I had received the email and no exact reason was given to why my account was blocked. So he did nothing, no help what so ever. This was very frustrating as I needed a place for my parents to stay. They took away our choice of being able to rent a quick place on Airbnb because someone from Mexico decided a paying customer was suspicious. This created so much stress for me because the place my parents relied to stay at was taken away a couple days before they would fly out. The way this is set up is not very well taken care of. There needs to be a better way to be able to distinguish a customer and someone that’s actually suspicious. I wouldn’t have called customer service if I was. This would have been the first time I’ve ever used this and it was a horrible.
Don’t Book
by Brenden Shryock on 2019/07/02 23:23
I used this twice. On my second trip I did everything the right way. When I headed out to my destination I tried to contact my host. No answer for the 8 hour drive. Got to the destination and texted the host. His response I don’t know who you are or what your talking about. Finally reach him on the phone and gives me the same story and adds he hasn’t listed on air bnb for over a year. Contact Aur BNB that took 20 min. They say i have to be transfered to a specialist. I told her I did not want to sit on hold. She assured me it would be a two min wait. Of course it was over 25 before I get another call from customer service. I tell them what happened and I’m told I have to wait for them to contact the host for an approval for a refund. Then they would call me back. So another hour later (mean while im 8 hours from home stranded) I finally get a call back saying they were tied up assisting the host. Really the host that canceled a booking you are helping while I’m in limbo. Then they offer me their booking fees off of my next $750 purchase within the next 30 days. Really that’s what you offer. I couldn’t book another bnb because nothing within in an hour and half from where I need to be was comparable. If I could give it a negative I would. One star is as low as I can go. I used Hotwire and booked a hotel. Cheaper and closer and better service. DON’T BOOK ON HERE
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Push Notifications are Glitchy, amongst other things.
by Some1withAcomputer on 2019/07/16 16:52
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me. Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
Support is thin at best, and hosts do whatever they want.
by tstecker on 2019/06/10 23:13
The Air BB support is limited. I made a somewhat last minute reservation (1 week in advance) I was asked to pay additional money for tax direct to the host ($200+) None of the payment methods worked and no one answered the phone. Uncomfortable with the reservation I moved to cancel it. I was informed I would only receive $250 or the $1900 payment. Even though a booked it 24 hours earlier. I called Air BB support. Was put on hold for several minutes then told they would call me back. After 4 hours I sent a message which was answered shortly afterwards informing me that I would receive a call soon. 4 days later I called again. I was told that the payment request needs to go through Air BB platform and that the reservation could not be cancelled. Now stuck with a reservation I’m not happy with, I’m being forced to pay and move forward or forfeit $1700. I’ve had good experiences using this service but the last two bookings were not good. USE AT YOUR OWN RUSK! If the host is shady, Air BB cannot and will not help you resolve it to your satisfaction. Only the satisfaction of the faceless host. In this case a vacation company. Who never gave me a point of contact that actually worked.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
What a process to get started!!!!
by takes too long to set up on 2019/03/01 07:50
I got online to find a place to stay 47 minutes ago. I found a place right away and try to book it. When I got to the site where I finally do the confirmation it kept saying it wouldn’t except my card. When I got in touch with someone at Airbnb they said it was likely due to a problem with my bank. When I called the bank they explained to me that there was absolutely no charge from Airbnb and there would be no reason for them to refuse it so there’s no problem on their end. The guy at the bank told me he had issues trying to set up an account with Airbnb as well. The lady I was communicating with told me multiple times she had no idea what was going on and that they would never hold my credit card account for any reason. But when I finally downloaded the app and was able to create a profile apparently that was the hold up. In addition to that they didn’t want my credit card number and they did keep it on file. What a mess. 50 minutes later I finally have a place that would have taken 5 minutes on VBRO.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
Customer capability needs improvement
by Hallopolloza on 2019/02/16 16:59
Customer Service= not trained well on policy. If you have an issue, ask for a manager. Gift Cards= never buy one. You cannot apply a gift card in certain scenarios. Such as split payments. I tried to apply a gift card to my reservation when booking. There was no option for partial gift card payment + credit card payment. I could only split the payment in which now Airbnb restricts me from using the rest of my gift card per their policy. Coupons= I received a coupon after complaining about a bad host experience. Great, it’s still sitting in my account and I couldn’t apply it to my reservation because again, Airbnb doesn’t have the capability to allow multiple payment methods. I couldn’t apply both a coupon and a gift card. So now I have to book 2 more trips in order to use my gift card & my coupon credit. I’ve had pretty good luck on the properties themselves but the app needs improvements and customer policies need to be easy to use and would likely promote their gift cards if they weren’t so restricting.
A++ customer service
by Silverlake dteaming on 2018/05/28 04:25
Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
App fairly good but prices misleading
by Wavemuxer on 2019/04/22 11:18
The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
Impossible to get promised help with problems or emergency cancellations
by Mcgowse on 2018/08/08 08:54
In principal, I am a fan of AIRBNB. But, two recent bad customer support experiences have left me down on the app. I booked a place in May and the description and detailed directions sent were problematic, ultimately making it impossible to get to cabin via undisclosed ferry on holiday weekend. The host and AIRBNB were not helpful at all. The host changed the listing as this was going on. Despite my sending details including copies of screenshots showing problems and texts with just, AIRBNB not only refunded nothing but simply stopped communicating with me. Unfortunately, I had already booked a cabin in Montana and just learned I need surgery. I am getting bare minimum Back from host. She is refusing to do more. And, I cannot figure out how to effectively deal with AIRBNB’s resolution center which failed me in May but promises relief for things like medical emergencies. It is all s joke. They will refund nothing. I obviously will never use again. Tread cautiously unless your plans are imminent or in stone. Regardless, one would think they would offer some type of travel insurance, but no...Must make more money ripping people off. No more business from me
If i could leave half a start i would
by Issac Luzanilla on 2018/07/19 17:50
If you wanna get your money stolen from you and lied to about where you’re staying, this is the app for you, this was my very first time using airbnb and i needed a place to stay that night ASAP, so i got a place and as soon as i get there, right when i walk in the house is thrashed, the bathroom was horrendous, and NOW for the room i was staying in, Instantly when i walked in it smelled like dust, my friend sat on the bed and within 5 mins of laying down there was a bug crawling on him, this place looked like its been used and not cleaned in months, the place was basically infests with bugs... i got out of there immediately and cancelled my stay to go find a motel 6... little did i know they were gonna keep my 240$ for the 2 nights i was supposed to stay when i was only there for a mere 20 minutes... 240$ for 20mins!!!!! The airbnb “support” team was no help at all they basically told me the host had the right to rob me for 2 nights... Never use this app unless you like to just blow money. Horrible customer service, horrible communication, horrible FIRST TIME EXPERIENCE using Airbnb. They let me go broke in the City of Denver. WILL NEVER USE AGAIN ID RATHER SLEEP ON THE STREETS!
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Poor Experience, No Resolution.
by taltig on 2019/03/31 21:18
We had never used AirBnB before this trip. We booked a property. Whole home, four nights. Paid weeks in advance. Booked weeks in advance. Took our whole family. 16+ hour drive. We arrived, home was nasty. Food left in the fridge and freezer, dirty showers, dirty dishwasher, one of the showers leaked when you moved the shower head. Windows were so dirty you could not see through several of them. We left and checked into a hotel. Contact AirBnB, who contacted our “host” - who feels we are not entitled to a refund and we should have contacted him after check in to remedy these issues. In my opinion this should be clean prior to arrival. I would understand if this was a last minute booking, but it was not! This host was a “super host” - which apparently means nothing. We were offered a $100 travel voucher, of which we will never use. I’ll never use this app again and will be staying in hotels with a nice reputation. While I understand they do not keep funds in escrow or anything of that sort, it seems ridiculous that no one can do anything about this issue. If you’re looking for a house in Jacksonville, FL, avoid one on Woodbridge Court off of Beach/Kernan Blvd S.
Fix the bugs! - STILL! 15 months, and counting...
by PlantGirl404 on 2019/02/27 23:57
I use the app constantly. For the last year however, I have not seen the red notification icon on the app, which keeps me from knowing whether there is something I need to respond to. Per the rep, I uninstalled and reinstalled, I turned off then on the push notifications on my settings and still no little red icon. The rep this morning (Lisa) told me there was an article explaining why they no longer have this feature and I have yet to see the article but that is downright dumb to remove that from the app. I rely on that to respond in a timely manner and this is beginning to affect my response time. Recently it has further devolved to now show the icon AFTER I check my notification so I have to go to the notification a 2nd time to remove the icon. Since I first installed it, I have never been able to use the search icon in the mailbox. It’s never worked. Now, the “submit review” option is faulty, so now have to close the app, and remove it from my phone history to reset it and use the app again. The app should not be this unfriendly (and devolve).
AirBnB Rocks
by Mark of The Mountain on 2018/09/30 05:24
We love almost everything about AirBnB. The app is so easy to use. They have thought about everything. Time does not permit me to list everything I love about the app and the service. Let me just say easy is the biggest thing. We are currently in a 16 night trip across Europe. Having the itinerary with all nights on one interactive screen is so nice. However, I wish I had longer after the stay to give my reviews and I wish I could edit them once I have entered the review. I travel only with a phone and the deadline for completing the reviews is before I get back. Editing a review once you have entered it can only be done within 48 hours and it must be done from a desktop computer. So be thoughtful and careful with every detail when entering a review for your host and for your accommodation. We have had 100 percent positive experiences with all of our stays with Airbnb. This will be our third trip using Airbnb.
Great service, not so great app
by Spazzfx on 2017/10/03 23:51
Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done.
Very slow and buggy for hosts, few improvements over past year
by emily13 on 2019/05/13 17:55
I love Airbnb and love being a host. I’m a superhost who uses Airbnb to rent out our vacation home full time. Our place is busy, so I use the app most days. The app is super slow and buggy, despite having particularly fast WiFi. For example, when you try to see what your earnings are looking like for future or past months, it hangs indefinitely. Sometimes it eventually takes you there (after several MINUTES!), sometimes it doesn’t. It’d also be nice if we could see past months and years (occupancy rates, total earnings, etc) more easily and without limits. Functionality isn’t as bad with messaging fortunately, but still, the app is often clunky in functionality. When I first became a host I was surprised at how clunky it was for a forward thinking, well established, seemingly tech savvy company it is. I’ve eventually gotten used to all the quirks, but it’d be nice if they invested in making their app something that functions powerfully, easily, and intuitively for hosts
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Unexpected surprise
by Footloose adventure on 2018/07/20 11:09
I’ve been traveling from San Francisco, through Canada, to the east coast with my wife and our large dog for two months now and are heading to Europe for 3 months. We are pretty much exclusively staying in Airbnb’s. Before we departed for this road trip we stayed in a few Airbnb’s and were surprised to discover something we did not expect. Before our first Airbnb experience we thought it may be a bit awkward to stay in someone’s home and to have them so close in some cases. We quickly discovered that having a host is very much a positive morning, and that the type of person that would like to be a host is a naturally friendly, personable, helpful person. Every host we have experienced has been great, making us feel warm and welcome. We developed a quick friendship with few them and continue to stay in touch and plan to return to visit it them as much as to enjoy their home.
Pros and Cons
by Diahnn on 2018/09/14 00:11
I love the business we’ve gotten from Airbnb and the personal links we can put on our listing to make sure our guests can’t book unless they meet certain requirements. I don’t like the fee Airbnb charges both our guests and us. They have taken more than $600 from individual renters over the summer. When I called to make sure that was right, I was told the percentage they take varies from 6-15% depending on the place and time of year. It seems only fair that the percent be the same across the board. We must charge a county tax in addition to the nightly fee and need to give our renters our phone number to pay through PayPal. Airbnb scrambles our number and it becomes additionally hard to collect this tax. I would like for them to require the tax as an additional charge like the cleaning fee instead of having us chase after it from renters after they have already booked. They do this in a few places already.
Worse service ever
by #salma on 2018/12/07 17:15
Couldn’t find 0/5, if i found i will give it to this service, they don’t give or help woth the rights of the clients. My boyfriend wanted to book an apartment for few days and he asked the owner of it for a discount if it possible and she said YES!!! Then tricked him by giving him another one woth the same location and apartment but only to book a room and she didn’t months that or anything she just said ( i will give you discount use this link and book it ) then he did book it because he trusted the lady and especially the airbnb because even if something went wrong he thought that they have something called give the person their right and what they’re asking for as far as they are paying for it . But NO . Because when he found out after few days that it’s not an apartment and she tricked him with only one room in an apartment with other 3 rooms . He called airbnb and asked for his rights but they didn’t give him back his money even 10% even they saw what’s everything happened and talk t oother lady but in the final didn’t do anything!!! This is the worst app and service i’ve ever seen
Bad Customer Service, Only Avoids Responsibility
by emma13975 on 2018/09/10 01:31
Reputation of a company is earned in crisis management. Been a super host for a long time, and recently had a guest who left early and had reservation shortened. We agreed with case manager to refund guest the rest of days the guest did not stay, yet somehow the case manager later cancelled the entire reservation and refunded the guest fully. Now I’m left with no pay out for hosting this guest for days. I’ve been contacting Airbnb customer service for quite a while, and the only response I got is that the case is being handled and they will reach out to me. However, I never hear back from Airbnb within the time frames they promised. I could never get in touch with the case manager who is working on this issue, and every time I called, representative on the call didn’t know what was happening. I could only assume Airbnb does not want to pay host for hosting after Airbnb has mistakenly refunded guest in full. If this is the way Airbnb chooses to treat hosts, I could only suggest other hosts to have a plan B, because once you run into a problem with any guest or with Airbnb, you are in it on your own.
Shady and worst customer services
by Fitty Cents on 2019/05/20 03:46
Apparently allows the host to cancel the reservations last minute that can cause or mess up your vacation plan. Top of that customer services come up with complimentary coupons of $10-15 what a freaking waste of your money, time and more importantly your vacation precious times for which you have paid so much more than Airbnb reservation fees truly the worst customer services. I told them to keep $13 that was offered to me cause host cancelled my reservations at 6:30 pm when my check in time was 3:00 pm. I was told by customer services that this perfectly okay for host to do and they will give me $13 to make up for it. I had a toddler and my wife traveling with me I had to just cancel all my plans for the day and find another place at 7:00 pm so we can at least have a place to sleep and pay premium fees for the last minute booking. Way to make money AirBnb your business and corporate policies will be shared with in my friends and family circle along with on social media. Hope you made money and also I know you guys don’t care much about your customers much.
Lost lists
by 101Micheal on 2018/06/26 17:39
Overall, I absolutely love the app, it's easy to find homes almost anywhere. My main concern is the fact that most of my lists of homes have gotten erased. I spent an extensive amount of time saving homes in many, many different areas, when I went to check back on the lists, I realized most of them had been erased...which means that I'd have to take the time to restart all of them, which would end up pointless, because other lists would end up getting erased. I'll take a guess that there is a limit of lists on the app, which I must say is bs and I would recommend you guys allow people to make as many lists as they want. I have also noticed that the search engine doesn't provide a list of related areas anymore, if you are to type in a city or place. This causes issue because now you have to weirdly specify what exact area you are talking about. These are the only two main problems I see with the app, I would like to see these problems fixed.
Allows people to steal your money.
by rrrripppedoff on 2019/01/15 03:15
I booked on a Saturday night for a week in Asheville. I got normal acceptance and thought I was done. Oh no, I get communication from the host that now I must go through their approval process. Very long drawn out list of rules and some where I was supposed to send them lots of personal info. They have already said I had the room and they have my money. I was confused because I am a senior and was trying to do this on my phone and was tired. I have never been asked anything like this before. I just asked them if I had the room or not and told them I did not not understand what they wanted. I told them I wanted to cancel and they said I still had a legal obligation to pay them even though they had never once said that I was “approved" for the room. I complained to Airbnb and was told they would investigate. Nothing from them but the host has since messaged me and accused me of being drunk, insulted and berated me all because I said I would not sign their additional paper work agreeing to all kinds of stuff I have never been asked before. I think this is fraud and misrepresentation.
Rating Trends
33,28,0,333,1150,237,23,0,63,37,0,564,0,1583,0,161,0,188,676,1097,0,62,0,52,0,598,1374,0,262,36,0,1996,0,3413,3350,0,12661,5035,3844,2386,142,0,33,0,20,511,1971,324,0,0,0,0,0,0,2314,0,0,185,31,0,47,32,25,36,0,2840,0,0,823,26,0,43,39,0,1161,0,2472,47,26,25,41,43,113,0,0,2850,44,109,1635,391
All Versions
5.0
465,086 total
 5
406,797
 4
40,826
 3
7,565
 2
2,642
 1
7,256
Current Version (19.29)
5.0
398,616 total
 5
353,599
 4
33,639
 3
5,566
 2
1,568
 1
4,244
Version History
More...
Keyword Volume Hits KEI Rank
travel
23.45
9
itinerary
29.69
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb
483
1
air bnb
104
1
airbnb app
0.00
1
sublet
685
homebudget app
0.00
lodging finder
0.00
lodging apps
0.00
sublet nyc
0.00
airbnb com
0.00
Screenshots
Keyword Volume Hits KEI Rank
itinerary
29.69
11
travel
23.45
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb app
0.00
1
airbnb
483
1
air bnb
104
1
Search Visibility
App name
Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
Cringy App version 19.29 is bad as they come for hosts
by huckfinn5 on 2019/07/21 19:38
iPhone 6 user - Forget about loading your calendar and performance in a timely manner. App will send you tons of messages how you can increase earnings with a simple "switch on" button, but calendar takes several swipes to even locate- earnings for upcoming payouts never loads. App is cringy when it is able to generate airbnb spam for hosts but not load basic functions related to our listings.
Should not have to download this to get an account
by AbioticAdam on 2019/07/21 19:35
I can’t believe they would make me download this app to create a profile. Completely ridiculous. A picture upload should be acceptable form of authentication.
Expected better.
by Kikalucanico on 2019/07/21 19:20
I’m pretty disappointed at how unintuitive this app is. Needs a lot of UX work. Couldn’t complete setting up because it wouldn’t save “About myself” even after trying 4 times. It’s also super annoying to have to repeatedly redo the filters (what amenities you want in a place) every time you switch the area you’re searching in. Seriously, regular old travel sites do better than this. If there’s a simpler way to do a search, then it really isn’t obvious - meaning it’s not very well designed for the user. I’ll keep playing with it, but I really expected better than this.
Segway Tour of Athens
by Jerseyboy62 on 2019/07/21 12:45
This tour was by far the highlight of my visit to Athens. Sophia was an amazing tour guide!!! I would highly recommend this tour.
Prices are misleading
by Eclipse:1986 on 2019/07/21 08:16
The only complaint I have with AirBNB is that they never show you the actual price when browsing. Sometimes the final price is as much as double what is shown. We’ve switched back to hotels.com for our vacations now simply because I don’t have time to click all the way through each place to see the price. Hopefully they fix this.
Would give it a zero if I could
by Nost a fan on 2019/07/21 04:00
I have signed up completely, given credit card info, and still every time I try to message a renter, i get error no permission to use this resource. Awful experience.
Message response window is way too small
by Homezin on 2019/07/21 03:24
App is fine except the message response window is very small for typing. It makes it very difficult to scroll through message to check for spelling and grammar without sending it by mistake (which I have done. Very embarrassing) Thanks, in advance for fixing this annoying feature.
Food tour was wonderful !!
by taniaSAlionoi on 2019/07/20 21:40
Thank you Anthony !!! 5 stars!!!
Muy molesta por el servicio de esta aplicación
by maes29 on 2019/07/20 19:02
Mi novio reservó algo en Las Vegas y se canceló por equivocación. Pedimos ayuda pero nunca respondieron no hay número para comunicarse ni nada básicamente perdimos el dinero y según la política de cancelación que tienen, no dan reembolso, tuvimos que hacer doble gasto cuando si queríamos el hospedaje pero nunca respondieron😑
Terrible customer service
by Pre-dental student on 2019/07/20 15:59
Beware that the customer service is awful. After having some problems with my host I waited almost an hour on hold before someone even talked to me. They mediated very poorly with my host which led to some awful problems in which the host threatened us and Airbnb took the hosts side. Beware.
Skip the line tour of Edinburgh Castle
by walkersoozy on 2019/07/20 13:56
The guides were well informed and interesting. However, my low rating comes from my frustration with the company. There was a mixup with our ticket payment and we were over charged $55. I have tried to contact Airbnb and cannot get any resolution. I heard from Luka or Ben, who assured me we would be reimbursed, but so far (a week later) no repayment. Suzy Reynolds reservation code: TAE3HP5K
Excellent for Business Travel
by Joyce from Upton on 2019/07/19 20:42
Starting in late May, I’ve had to travel weekly to a consulting assignment 3 hours away from home and stay there for 3 to 4 nights per week. Airbnb presented a variety of options that m satisfied both my needs and my budget, at about one third of the cost of a hotel room, while allowing me to meet interesting folks.
Nice app
by bggdbns on 2019/07/19 18:13
Love it
Functionality
by Supermgk on 2019/07/19 17:26
It would be great to mark properties as ones you don’t want to see. That would make the winnowing process easier.
So easy to navigate
by knitNpurl on 2019/07/19 15:08
Love how easy it is to navigate the app and book!
Great value, unique experiences
by janeth50 on 2019/07/19 15:07
Airbnb was given us the opportunity to emerge ourselves in the communities we have visited while providing some good values. It is a great website, easy to navigate, and feels safe trusting other fellow travelers.
Accessibility information
by Fcacpa on 2019/07/19 14:10
I have found Airbnb a wonderful option for finding lodging for short term stays. I wish there was more consistency among the required pictures and disclosures about the accommodations. I believe there should be a required picture of the entrance to the unit. Most have a picture of the front door but many of the places I rent use a back entrance. That could mean stairs or a steeply angled path or a 20’ trek across grass. Also say if there are steps outside or inside. If a two story, how many bedrooms downstairs and whether there is a bath downstairs.
Beautiful home
by ReyRey0307 on 2019/07/19 14:02
This home was absolutely beautiful ! My family had a blast. Each room had its own bathroom attached so everyone was comfortable. The theater was awesome for the kids. Enough space for everyone. Attractions here not too far Either. I would recommend this home .
Easy to use!
by Kvit.Aga on 2019/07/19 13:55
AirBnB is so easy to use. Love that you can pay half upfront and the other half upon departure!
Love Airbnb!
by weezie95 on 2019/07/19 11:11
We have used Airbnb all over the world! Every experience, except one, has been good and that one was not the fault of Airbnb - it was the host. We would recommend Airbnb and will continue to use them!
If I could give this app no stars I would.
by elainacardenas on 2019/07/19 06:57
This is the worst experience I’ve ever had with booking a place to stay. Mine and my friends first time in Hawaii and not only did our first air bnb cancel on us a few weeks before our trip but then our 2nd air bnb canceled on us 30 minutes after we arrived for check in at the house. Air bnb told us that the owner made a violation but did nothing about it. At first the Representative of Airbnb, “Charles” told us that we were not only getting a refund, but they were going to pay for our stay in another Airbnb. They then left us with no call back or any place to stay and it’s been 6 hours since we reported this problem.
AirBnB nickel and dimes you to death with service charges and cleaning fees
by David Gilmore on 2019/07/18 22:00
Service charges and cleaning fees should be baked in to the price. They are overcharging customers and I am using motels again.
Una esperencia única
by Delgadillo G. on 2019/07/18 19:35
Fue un tur muy agradable , no fue acarrereado, muy paciente. Con mucho gusto planearía otro tur con ustedes . Muchas Gracias 😊
Love Airbnb
by Sonoma Chef on 2019/07/18 18:56
I just love Airbnb services. Whether I am hosting or traveling it’s always a great experience. Nice to get away from the average hotel and stay someplace more personable. Thanks Airbnb you’re the best
Same cliché over and over
by RobertValenzuela on 2019/07/18 07:35
One star for the same repetitive cliché release note. Tells you something! 57 times the same! Dense developers, that don’t know what they’re doing. We have no idea what’s going on! App was working fine before. They could screw the app up any time. Most recent reviews are one-star now.
Excelente App
by rodriguitow on 2019/07/18 04:44
Es una excelente aplicación, ahora me quedo en un Airbnb en todos mis viajes.
Crap - can’t contact anyone Keep getting codes texted
by ex Bayswater Julie on 2019/07/18 02:05
I can’t access the app and keep getting codes sent to my phone to log in. Obviously someone is trying to access my account for days! There’s no help email nothing. Horrible for help
Mr
by bundago on 2019/07/18 01:01
I am frequent user of the service providing this site. During this time I had problems twice with hosts and the site solved them as soon as possible. Last time even the site partly refunded our staying at a hotel, because we did not like the property we booked and as a gift airbnb did so.. I’m pretty sure my cooperation with this site will continue and it’ll be fruitful for the both sides
750 Dollars Wasted With No Support
by MTBAaron on 2019/07/18 00:19
As a birthday present, my wife reserved a house for us to stay in for a mountain bike race in September. Upon later receiving military orders to Japan and having a surprise family member wedding pop up that weekend, we had to cancel the reservation. Air BnB and the owner would not issue a full refund, despite being four months away. 750 dollars was kept between Air BnB and the owner regardless of our situation. In my humble opinion that’s a harsh punishment for no services rendered and four months to re-book the property. Air BnB has lost our long time business, I ask people to not support these types of business practices.
Worst Booking App EVER!
by AngryBnB on 2019/07/17 23:29
If I could give them a negative review I would. Their customer service is horrendous. They say one thing and then do another. They make promises to you and then deny it. Had our BIG reservation cancelled on us with less than a month to find a new one and were given a coupon that we conveniently couldn’t use because the new place didn’t meet their “criteria” for the amount it needed to be. With less than a month out from our event, almost every place was booked that would fit our group size. They then told me they would apply the coupon back to my credit card instead and then changed their minds and said no. Such a crap site. If you want something reliable, do NOT use this site!!!!
Worst app ever
by Ninjaawesomen3ss on 2019/07/17 02:59
I have downloaded this app multiple times and NEVER had it work! The first time it downloaded I let it search for something for 10 minutes without a single result coming up. I uninstalled it and tried to reinstall with the same results. I had my wife try it thinking it might have something to do with me or my phone because no app could run this poorly and still be out there for use and she had the same results on her phone. My suggestion would be to find a different app that will actually help you find a place to stay and not waste your time.
Customers are NOT number one
by Mrs. Lynn over on 2019/07/17 01:20
Do not go with this app they will take your money they’re not about Customer!!!
Quality decreasing, prices sharply increasing
by Cbreezyyyyyyyyyy on 2019/07/16 22:57
Airbnb used to be the best, and one of the most affordable ways to go travel and lodge cheaply and or see amazing new places with fairly priced lodging and well upkept places. However it’s just become a room listing place with ever increasing rates and fees that hotels are becoming better deals! The quality of places, owners, and especially the quality and pricing of rooms has become terrible. Prices for garbage places match or supersede much more quality places or even hotels. The b.s. rules of all these listers as well as all the fees have made Airbnb a non-starter, it’s such a hassle and at the end of the day you’re not really a guest on vacation at most places, you’re walking on eggshells trying to act proper on a holiday. Idk how the quality dipped so much, how the prices have spiked globally, and why it’s such a headache to sift through trashy places or fee riddled or tourist tax places.
Fun experience
by T's&M on 2019/07/16 21:50
We had so much fun. It’s a great way to experience the Plaza and find things that we might not have seen. She had us compete husbands vs wives which made it even better. We highly recommended this experience.
Confused.
by Bambam8642 on 2019/07/16 17:15
I had to cancel a reservation a month in advance and they still charged a fee when they said there was a full refund policy.
Push Notifications are Glitchy, amongst other things.
by Some1withAcomputer on 2019/07/16 16:52
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me. Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
Slow and Clunky
by Fhasic on 2019/07/16 01:29
App oftens needs a while to think and load up. Sometimes it'll freeze and crash. Other than that, does it's jobs.
Cancel last minute
by airbnbsucksass on 2019/07/15 21:22
The air bnb host cancelled a week before my trip. Air bnb didn’t do anything about it. If I was to cancel they would charge me but the host is allowed to do that.
Loading
by M.E.M.P.H.I.S! on 2019/07/15 19:46
The app never loads on my phone plane Verizon LTE network. I have to have WiFi in order to make a review or book a place. This bug needs to be fixed.
Shame on Airbnb
by Cobraachik on 2019/07/15 17:58
Airbnb is great when you don’t have problems with them. If you ever have a problem with a host— good luck with that. Also, your information is not secure on this website and dealing with customer service is a pain in the A. Someone successfully breached my account and trying to get Airbnb to do anything in a timely manner is impossible. Even when you have a problem with a host, they make you wait an HOUR in poor conditions before doing anything. Their customer service for personal data information breach is the same. Nonexistent. In an era where there is such sensitive data, Airbnb should do a better job protecting its customers.
Horrible service when airbnb is at fault
by Doc_Zee on 2019/07/15 12:17
I use Airbnb because if find one of the cheapest place to live. I have use it many years on business and booked over 50 rooms with them over the years. Sometimes I would make a mistake and accept the refund policy and pay for hotel I cannot go to because it is my mistake. However when Airbnb have a software bug on the iPad they are really rude. I tried to book a room in Saigon for July 19 to 26. I logged in through my facebook account like I did for the last 4 years. No problem. However, after I book the hotel it gave me an error. “Error. Unfortunately there is a connection error preventing your request from being sent please try again.” So I tried again 3 times. Luckily i saved the screenshot on my iPad. I found out that they charged my credit card 3 times. I try to call in Airbnb that is when my problem started. For 3 booking at the same date in the same location they are trying to blame me for the error and wanted to charge me service fee to cancel. After I showed them the screen shot of the software bug the customer service rep was still very upset at me. Even I proved to them it was their error I had to apologize to the customer service rep or she was going to cause me problem with their refund. So after 30 minutes of phone call being transferred a few times, I got no apologies from them and I had to endure the bad attitude of their customer service rep. They left the call with we will get your money back. Between 10-15 days. This would not be an issue if the customer service rep was nicer and accept it was their fault. I had no apologies and through out the whole conversation they made prove it was their fault over and over again. They had a take it or leave it attitude. I think the issue could easily be resolved with 1. Take responsibility for the program bug 2. Apologize 3. Refund the money caused by the software bug 4. Give me a coupon for my trouble because of their software bug.
Son’s wedding!
by Casey & Billy on 2019/07/15 00:21
This place was perfect for a very large family. Very spacious, very clean, and patios were great! I highly recommend this place! You will not be disappointed!
Am I the only one here with problem with this APP? Never works
by whyTFNickname on 2019/07/14 23:03
This app never works. How does this company do business
Scammers
by Chan-man-98 on 2019/07/14 21:05
Honestly the amount of people on this app who scam others and write bad reviews are concerning. They’re using it to get money from the people who stay in their places, and just overall there’s no way to see if they’re lying or telling the truth. Just a thought AirBnb!
Cancelled
by baslaib on 2019/07/14 19:30
The worst app that i booked from it The app gave me 72 hours to pay or until more days but suddenly the owner didnt have the patient to wait that long and cancelled my reservation and now i need to wait for 15 days to get my money back !!!!!!! Its funny app because owners can cancel anyone’s reservation for no Payment also ita funny that i pid 2000 and whats left 1100 to pay in full , and suddenly the owner cancelled it and refunded the money because they are not patient First and last time using the app , until the policy’s change
App Issues
by litdzyezn on 2019/07/14 18:57
The app will not load at all on my IPhone 6, disgusted.
Unprofessional
by diverseart on 2019/07/14 03:34
Coming from the US, we place a priority on quality and professionalism. We were very disappointed and dissatisfied by the service we received when tracing to Australia. When faced with a conflict with our host, we were passed through to several customer care managers who brought further confusion and was little to no help in resolving the problem.
Need to be able to switch equipment via the App
by xyzMike*** on 2019/07/14 01:54
It would be nice to be able to switch equipment (i.e. bikes) via the App. From road bike to mountain bike, depending on the ride. Having to use the Web page is really not very user friendly.
Don’t get it.
by AndrzejZak on 2019/07/14 01:01
Worst service ever. Use HomeAway
Amazing
by bsiri38 on 2019/07/14 00:27
I have found some of the best homes and hostess ever! Highly recommend
Valerie
by joyce mallory on 2019/07/13 23:19
We loved it!!! Private,comfortable, really nice dock to lounge on water too! Swim or tube. 💕
Back to a hotel?
by Hotels are better? on 2019/07/13 22:49
We have had some amazing Airbnb experiences but can honestly say we have had an equal amount of terrible experiences. The bad include arriving and hosts double booking on another site, hosts not checking their reservation and being oblivious to your arrival, ground floor apartments smelling of sewage, apartments smelling of overpowering deodorizer, pillows and bedding covered in sweat stains. Unfortunately the bad experiences have outweighed the good and we are considering staying in hotels in future with the exception of renting a whole home to stay with friends and family. The Airbnb concept was great when pricing was aligned with what you got. Hotels provide a standard and pricing Airbnb simply can’t guarantee. Disappointed customer!
Explore Something Unique
by Kdwissner on 2019/07/13 22:08
Not only do I host, but frequently use Airbnb when I travel to neighboring cities. The affordability is fantastic, but what I enjoy most are the unique experiences I have while exploring cities through booking on Airbnb website and convenient phone app. From Bed&Breakfast-Type Getaways to Glamping (Glamour Camping), Airbnb definitely aims to please both customer and host. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Awful customer service
by Etrouble on 2019/07/13 20:52
If you want your reservations cancelled last minute, and no customer support to help you find a place to stay or refund you, this is the app for you. Terrible customer service and an overall terrible app.
Loon Lookout
by cheryl -p on 2019/07/13 20:50
This home was absolutely beautiful. The environment was perfect for low key days to chill but close enough to explore the area. Would definitely rent this house again!
Sooo Easy!
by worleylady on 2019/07/13 20:26
I love the ease of choosing a wonderful vacation home to stay at from Airbnb. The reviews are extremes helpful!
Airbnb
by j_carolina on 2019/07/13 20:21
Perfect for my traveling needs and not as expensive as a hotel, and if it is, its well worth it.
The Luxuries of easy Booking
by 1957Svorpio on 2019/07/13 19:26
Really enjoy the simplicity of booking a Room anytime the need arises!
Excelente estadía
by Grisvelez on 2019/07/13 18:45
Excelente lugar!! Lo recomiendo!!
Unfortunate
by Havok1728 on 2019/07/13 18:06
I hate doing reviews of stuff I didn’t use for a good amount of time, but I deleted this as soon as I saw that I needed to creat an account, use Google, or Facebook. If it had a way to use the app and pay once I found what I wanted without an account, I would use it.
Difficulty Adding Payment
by RNRoyalty on 2019/07/13 17:17
Had much difficulty adding payment. Entered information and received multiple notifications ranging from service connection errors (but it was not on my end) to error with my information (though triple and quadruple checked there was no error in my info). I almost gave up and just booked a hotel. Finally, after about the 8th attempt and without changing anything, it accepted my payment method.
Such a Connecting Site
by TravelOften&Connect on 2019/07/13 17:05
Love Airbnb... the security, Convenience and Amazing community!!!
Illogical
by crittercore on 2019/07/13 16:45
I’m searching for a room with two guests. I book that room. It books for one guest. Why? I was searching for and receiving listings with two guests, why not capture that information for the purchase step? Also, the spell checker in the useless welcome message editor blocks the text you’re typing. How would I know if I’m spelling the words wrong? I can’t see what I’m typing.
We’re done with hotels
by KiKi AirHead on 2019/07/13 15:55
AirBNB offers unique accommodation at a good price wherever we want to go.
Preferred Booking Site
by raizonstar on 2019/07/13 15:48
I love Airbnb- the properties are great, there are a wide range of options and the reviews really help! I recommend for any type of trip.
Giorgio’s place in Rome
by ShruthiManish on 2019/07/13 14:00
We had a great experience staying in Giorgio’s place in Rome. We were greeted by him and he actually came and found us. We were a little lost. He took time to show us around the apartment and also gave us some good local tips for bus routes, restaurants and places to visit. The house was clean. It is comfortable for 2 people and 4 is a little hard. The location is awesome. Everything is walkable from his apartment. There are rows of great restaurants close by. Would recommend this to friends for sure.
Horrible
by G_! on 2019/07/13 13:28
The 2 times I used the platform the same horrible situation occurred: -Booked a stay -Accepted and paid -Immediately get a message from host saying there’s a glitch and the dates I picked were not available. -My money is already taken in full, at least a week to refund -Need to scramble and borrow money from friends to get a new place -Airbnb offers 10% coupon for next booking and does nothing else. Don’t use this app. This is not a good company. It was sold long ago and is managed by ghosts to do nothing but take money by any means necessary.
Amazing experience
by ArAnguren443 on 2019/07/13 11:33
What a memorable day! Allie did an outstanding job of providing an experience that was at the top of our trip to Australia. Loved the paddle boarding and beautiful spot.
Wiah i could do zero stars
by hhcjgdd on 2019/07/13 08:01
This app is awful not intuitive i have an iphone xs max and keeps having issues trying to make an initial booking
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Horrible! Take your business elsewhere
by go fuvk on 2019/07/13 03:42
By far the most disrespectful support team on the market! They take millions everyday from hard working Americans! There is no limit to the cut they take from every reservation. And to top it all off they have the worst platform on the AppStore littered with bugs, glitches, and just plain bad design. You can’t even talk with any of the developers even if you are a host that gives Airbnb the business they need. Absolutely ridiculous. The best thing you can do is use the retreat app it’s completely free and gives the people the respect, attention, and help they need!
Secret Supper
by celeste wiesner on 2019/07/13 01:49
I signed up for my secret dinner months ago for my trip to Portugal. It was an amazing experience. Wine, food and group of people everything was perfect. Andre is the perfect host
Text notifications
by Andrecavah on 2019/07/12 20:58
Please STOP with the text messages about verification code. I receive unsolicited text messages EVERYDAY, several times. It is so annoying!!! Fix it ASAP!
Airbnb服務態度差和沒有承諾可言
by jo 1990 on 2019/07/12 18:33
Airbnb服務態度差和沒有承諾可言。我住了一個都是垃圾堆和一股臭味的房子 ,有照片提供,因此Airbnb答應給租金百分之十的優惠再加上房主的百之五十的退金,我才同意和解。同意後,Airbnb說主管不批百分之的優惠,只給百分之五十的退金,之後就把案子關。找了幾個專員,最後那個專員還編故事,說不批百分之十優惠,但退款已經包括了Airbnb的優惠,但我算了退款金額還是房主答應答的百分之五十。因此我沒了891元美金。住Airbnb 小心新房子,很容易岀事。建議大家住酒店,找信譽良好的服務商。
Awful
by cambay2 on 2019/07/12 16:31
Can’t even use the app. I just created my account and doing NOTHING, my account gets suspended. All I did, was verify all the info asked. I provided a VERIFIED phone number, EMAIL, home address etc. I have a visible picture of myself and I have ID for verification. They suspended me and I spent over half an hour on the phone trying to get ahold of support only for no help whatsoever. Customer service is some of the worst I’ve seen and no one bothered helping. Do not use Airbnb unless you want a headache.
Females travelers beware!
by iRasman on 2019/07/12 15:19
My sister and I used airbnb on our latest trip. The host previously had a 5 star rating 1. On the 2nd day, she was awakened by our male host opening her bedroom door at 8am. Without notification he was going to be at the apartment. After some research this is not uncommon. 2. Our unit was infested with fleas, after reaching out to the host he did not take any action to remedy the situation. 3. No running hot water. 4. Support. Airbnb support is absolutely atrocious. After being told a case manager would be reaching out to us within 24 several times, no one did. I waited on hold for a combined total of 1 hour and 37 minutes. They asked for a doctors note after sending pictures of the flea bites. They offered no solution nor cared about the host walking into the bedroom while she was sleeping. We left the listing early and were granted a whopping 35% refund of the total price of the trip. My advice: bring a door jam or some other device to stop host from walking in unannounced. Don’t travel alone, don’t use Airbnb. I hope that airbnb takes security measures to stop host from entering while guest are sleeping. Before someone gets hurt.
Unreliable Platform
by Hurtads on 2019/07/12 05:28
I’ve expended way too much effort/time for a marginal price offset at best. Multiple reservations have cancelled (for separate reasons) and have made it a lengthy outlay to get my deposit(s) money rightfully back. In addition to the unreliability of its platform and hosts, I have now wasted a week (and $) in which I could have just secured a hotel reservation with peace of mind. Customer service in the app/email/phone is non-existent. This occurred in the SF Bay Area too. I assure you are better off booking thru a hotel and using their rewards program. Airbnb should be embarrassed with the the standards they exude with current time in business.
One-star review for notification spam
by jcao on 2019/07/12 05:14
App issues notification spam, forcing me to disable notifications; hence the one-star review.
App is glitchy
by Holly R.😍 on 2019/07/12 00:36
This app is so glitchy it’s annoying. I complain about it weekly and nothing is being done. There is an issue with sending images to guests, an error message that says the network is not connected, which happens no matter if your on wifi with perfect signal. When requesting money from guests, the requests are not going through.
Is AIR BNB still in use???
by Starbucks lover since 03 on 2019/07/12 00:17
The last time I sued the app was January 2019 I booked a trip for my birthday and since then have been unable to use the app or the website via cellphone. It just continues to look as if it loading or the option to list my place pops up and that’s it. Often if I did try communicating with the host via the app it would read error freeze and stop working until I deleted it and reinstalled it. I have reinstalled and updated several times in the past 6 months and it still doesn’t work. Anyone else have this issue?
Fun time
by mcon0116 on 2019/07/11 23:51
Kenneth was very personable and knew what he was doing. It was great to have that one on one experience. I would recommend him to anyone that asks.
Unsafe and dangerous
by nelsonjonq on 2019/07/11 19:14
Was almost kidnapped at the apartment I was staying in. 0/10 Customer Service, Airbnb really has some structural issues. They have no way to guarantee safety of those staying at their properties.
Misleading prices
by Rameumptor on 2019/07/11 16:52
I wish search results showed the all-in price instead of having to drill into each property to find out about the $50 cleaning fees etc.
CHEATED OUT OF OUR MONEY!!!
by Pikapischuuuu on 2019/07/11 16:38
BEWARE!! CHEATED US OUT OF OUR MONEY!!! This is the review I left of the place we were supposed to stay at!! Run down! Kitchen was a mess! Bathroom was disgusting! Oh by the way, you stay in the basement. We were overbooked and our “accommodated room” was disgusting. RIDICULOUS!!! WE BOOKED A SPECIFIC ROOM! Upon checking in, we were told the room we booked was already being used and they tried to check us in to a smaller room. Not only was the room PATHETIC, but the mattress was ON THE FLOOR AND THE CARPET WAS PEELING The host wasn’t even there during our check in time! I had somewhere to be, which was why I needed to check in at a certain time. He claimed he “couldn’t find” the reservation. Then we told him 11 nights... OH NOOOW HE CAN SEE THE RESERVATION.... ok. Literally waited until the next day to respond. Had issues finding the house because the number was FALLING OFF the house! NO!!! WHAT YOU SEE IN THE PICTURES IS NOT WHAT YOU GET!!! We contacted Airbnb. Even though I provided evidence... pictures, screenshots, etc. we STILL couldn’t get our money back!!! This company is ridiculous. They don’t care about their customers!!
Garbage app
by theDSsucks on 2019/07/11 08:35
Can’t find what you’re looking for, super awkward, inbox won’t update right away, sometimes it shows notifications, but most times it doesn’t. Takes forever to update. Unreliable. And the resource and “help” is awful.
Horrible customer service.
by Neleh2mt on 2019/07/11 05:39
This app is terrible. I reported a guest and hosting problem and have been told I’m making it up. The “customer service” rep is flat out rude and refuses to connect me to a manager. You can’t add local taxes to your listing. You can access the resolution center via their app and that goes for guests and hosts. Go to VRBO. Don’t waste your time with Airbnb.
Calgary VeloGuide
by Howard Rubin on 2019/07/11 05:13
Our guides Gilles, Bob, Al, and Rosalee were all great. It was a great ride and a beautiful overview of the city. In addition we enjoyed a nice cappuccino at a local coffee house and a quiche at Gilles restaurant. All in all a wonderful experience. The reservation process was a little difficult and clunky, but Jillian was very helpful in getting the kinks worked out and responded very quickly.
Medan
by mdanvta on 2019/07/11 03:39
I cancel within time limit and I still got charged on my card. I’ll never use again!
Don’t book
by Stranded in NY on 2019/07/10 21:55
Used this service for the first time and the booking was a disaster. Superhost could not provide me with the apartment that I had reserve weeks in advance. Instead superhost Matt offered me one night at another location and the rest of my 6 day stay somewhere else. I agreed due to the fact it was late and I needed a place to stay for me and my family. On the second day I asked superhost Matt if I could leave my bags since I was going to go to sightsee and he said sure, without telling me that the place was booked that night by someone else. I had message him if someone was staying and he said no. He could not answer calls and there was no other way to reach him. Eventually person who booked place tossed my luggage out of apartment. Airbnb could not get me a place and I decided to ask for full refund which I did. However finding a hotel in New York was much more expensive and they refused to cover the difference . All they could offer was a coupon for 100 dollars. I will never use this service.
The best app and customer experience I have ever had!
by Giorgi from Georgia (country) on 2019/07/10 17:10
I believe this is my first review on appstore because normally I am too lazy to write anything and just rate the apps with Stars. However, Airbnb is different. I have had great experience with this company. I have had several trips using the app and once the property appeared to be much worse than advertised. We could not stay there even for one night. We had to involve Airbnb to help us with the refund. We got the best customer experience ever in just one day after involving Airbnb team. I would like to personally thank the guy named "Ronald T" from Airbnb. He made the process so simple and customer oriented. Ronald, if you are reading it, me and my friends are extremely grateful to you! 👌🤗😍
Terrible service
by Meg8191 on 2019/07/10 16:32
Airbnb has really gone downhill. I recently had a terrible experience with a host that was creepy and borderline unsafe. Instead of helping me, the Airbnb team said they ultimately defer to the host and refused to even allow me to talk to anyone to try to resolve. I will not be using this service again.
Worst Customer Service
by cocoluv20 on 2019/07/10 03:45
I had 2 good stays at different locations. No problem with either of my stays. I tried to book my last trip with them in Mexico and they decided to cancel with no explanation. Then proceeded to tell me I couldn’t use the help desk. A paying customer that didn’t give renters a problem was treated like I did something wrong. I will never use them again and I’ll warn others against it as well. Hotels will forever be a safe place for me.
Horrible cancellation policy!
by Peppermint84 on 2019/07/09 21:27
I should be able to get a refund if I booked a reservation within 48, however because my reservation was less than 7 days I didn’t get it. This is the ultimate experience of you get what you paid for! If you book thru hotels.com at least if you get your refund if book within 48 hrs no question asked! For those who have a constant change of schedule, do yourself a favor and stay away from this company!
Glitch- duplicates- difficult- no simple DELete
by San Francisco Lady on 2019/07/09 16:34
Unable to stop it from duplicating the listings. Looks like I have 7 listings. I’m working on getting down to the two listings I do have and suggest a quick delete button If one does not have guests should be able to remove the extra listing that is on site to the Host. It is confusing. And the Big Deal is those partials cannot be deleted you have to spend hours to finish each one. The wonderful people who have tried to assist me finally told me what is not on the Airbnb site. All pictures of rooms must be in landscape mode, portraits will be on your screen but not load! Why not tell Hosts. Save hours trying to put simple picture up??? Next you HAVE to Finish Each unfinished listing in order to Delete it! So far in this website for 31 hours, used Help Service about 22 times because had to cut off and reconnect (they will call back) I only cried twice from the frustration. It worked in June so far not able to get a listing and will be borrowing money I could not earn for this month!!
Nightmare
by cold9903 on 2019/07/09 16:11
We booked an ad that said entire house and someone was living in basement watching wife at the pool. Airbnb didn’t help at all with cancellation.
Terrible data/loading
by Sindari on 2019/07/09 04:04
I’ll be at full wireless bars or on my unlimited data and this app’s front explore page won’t load. The message page will load but messages don’t send (they continue to just say “sending”). Can’t communicate with the Hosts using the app or get vital info for my stay, which totally defeats the purpose. Other apps open and operate just fine when I try them and then I go back to the AirBnb app and nothing. I have my friend also try the app on their phone; same issue. What is the point of this app when I have to use the desktop for it to work??
This site is terrible!!
by rhis is a twrrible app on 2019/07/09 03:28
I tried to make reservations or this sight. It rejected both American Express and discover. I spent a evening trying to get my reservation. Won’t recommend this sight ever!!!
Bring the maps back
by Attidude001 on 2019/07/08 23:48
Dumb idea to remove maps . Bring it back
Suggestions!
by tonijenea on 2019/07/08 21:09
My friends and I use Airbnb a few times a year for group trips, in the US and around the world. Few frustrations with app limitations and shortcomings, here are my suggestions to improve app: - Saved list: would be GREAT to be able to view these all together on a map, for easier comparison all at once -Saved list: difficult to edit list name (must unheart, reheart, and then can change list name).. for example I had several Rome listings, and wanted to make/move some into a new Saved List for a specific neighborhood I was considering Saved List: how about adding an editable comment box under each listing in Saved List? To be able to add quick comments such as “no elevator”, “has balcony” or whatever , so I can remember little tidbits about each Number of beds: this filter would be better if user could clarify if they are OK with a sofa bed as a bed. I’ve been looking for a two bed listing, and am not wanting a sofa bed but a real bed. And there is no way to clarify this during my search. Balcony/Terrace: how about adding this option/feature to the filters? That’s all for now 🙃
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
They blocked my account at my time of need!
by Ejsunshinee on 2019/04/08 16:46
If I could put 0 stars I would. My parents had to go out of the country to do some personal business. They already had a place PAYED for and ready. A few days before my parents had to fly out, the renter decides to flag them as “suspicious”. My parents tried staying somewhere els on Airbnb and they were not able to as they got blocked. I decided to try and rent a place for them and my account was blocked as well. I quickly called customer service. I told them everything and asked if he can help me unblock it since I needed to rent a place in a short period of time for my parents. He basically told me to wait for an email and he could not do anything. I told him I had received the email and no exact reason was given to why my account was blocked. So he did nothing, no help what so ever. This was very frustrating as I needed a place for my parents to stay. They took away our choice of being able to rent a quick place on Airbnb because someone from Mexico decided a paying customer was suspicious. This created so much stress for me because the place my parents relied to stay at was taken away a couple days before they would fly out. The way this is set up is not very well taken care of. There needs to be a better way to be able to distinguish a customer and someone that’s actually suspicious. I wouldn’t have called customer service if I was. This would have been the first time I’ve ever used this and it was a horrible.
Don’t Book
by Brenden Shryock on 2019/07/02 23:23
I used this twice. On my second trip I did everything the right way. When I headed out to my destination I tried to contact my host. No answer for the 8 hour drive. Got to the destination and texted the host. His response I don’t know who you are or what your talking about. Finally reach him on the phone and gives me the same story and adds he hasn’t listed on air bnb for over a year. Contact Aur BNB that took 20 min. They say i have to be transfered to a specialist. I told her I did not want to sit on hold. She assured me it would be a two min wait. Of course it was over 25 before I get another call from customer service. I tell them what happened and I’m told I have to wait for them to contact the host for an approval for a refund. Then they would call me back. So another hour later (mean while im 8 hours from home stranded) I finally get a call back saying they were tied up assisting the host. Really the host that canceled a booking you are helping while I’m in limbo. Then they offer me their booking fees off of my next $750 purchase within the next 30 days. Really that’s what you offer. I couldn’t book another bnb because nothing within in an hour and half from where I need to be was comparable. If I could give it a negative I would. One star is as low as I can go. I used Hotwire and booked a hotel. Cheaper and closer and better service. DON’T BOOK ON HERE
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Push Notifications are Glitchy, amongst other things.
by Some1withAcomputer on 2019/07/16 16:52
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me. Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
Support is thin at best, and hosts do whatever they want.
by tstecker on 2019/06/10 23:13
The Air BB support is limited. I made a somewhat last minute reservation (1 week in advance) I was asked to pay additional money for tax direct to the host ($200+) None of the payment methods worked and no one answered the phone. Uncomfortable with the reservation I moved to cancel it. I was informed I would only receive $250 or the $1900 payment. Even though a booked it 24 hours earlier. I called Air BB support. Was put on hold for several minutes then told they would call me back. After 4 hours I sent a message which was answered shortly afterwards informing me that I would receive a call soon. 4 days later I called again. I was told that the payment request needs to go through Air BB platform and that the reservation could not be cancelled. Now stuck with a reservation I’m not happy with, I’m being forced to pay and move forward or forfeit $1700. I’ve had good experiences using this service but the last two bookings were not good. USE AT YOUR OWN RUSK! If the host is shady, Air BB cannot and will not help you resolve it to your satisfaction. Only the satisfaction of the faceless host. In this case a vacation company. Who never gave me a point of contact that actually worked.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
What a process to get started!!!!
by takes too long to set up on 2019/03/01 07:50
I got online to find a place to stay 47 minutes ago. I found a place right away and try to book it. When I got to the site where I finally do the confirmation it kept saying it wouldn’t except my card. When I got in touch with someone at Airbnb they said it was likely due to a problem with my bank. When I called the bank they explained to me that there was absolutely no charge from Airbnb and there would be no reason for them to refuse it so there’s no problem on their end. The guy at the bank told me he had issues trying to set up an account with Airbnb as well. The lady I was communicating with told me multiple times she had no idea what was going on and that they would never hold my credit card account for any reason. But when I finally downloaded the app and was able to create a profile apparently that was the hold up. In addition to that they didn’t want my credit card number and they did keep it on file. What a mess. 50 minutes later I finally have a place that would have taken 5 minutes on VBRO.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
Customer capability needs improvement
by Hallopolloza on 2019/02/16 16:59
Customer Service= not trained well on policy. If you have an issue, ask for a manager. Gift Cards= never buy one. You cannot apply a gift card in certain scenarios. Such as split payments. I tried to apply a gift card to my reservation when booking. There was no option for partial gift card payment + credit card payment. I could only split the payment in which now Airbnb restricts me from using the rest of my gift card per their policy. Coupons= I received a coupon after complaining about a bad host experience. Great, it’s still sitting in my account and I couldn’t apply it to my reservation because again, Airbnb doesn’t have the capability to allow multiple payment methods. I couldn’t apply both a coupon and a gift card. So now I have to book 2 more trips in order to use my gift card & my coupon credit. I’ve had pretty good luck on the properties themselves but the app needs improvements and customer policies need to be easy to use and would likely promote their gift cards if they weren’t so restricting.
A++ customer service
by Silverlake dteaming on 2018/05/28 04:25
Airbnb is a leader in today’s emerging app based economy. Not only do they provide fun, safe, and interesting places to stay, but their customer service is unparalleled. You can be sure that they will consider each case personally, and individually. The majority of my rentals have gone very smoothly, but every once in a while there is a hitch. Each time I’ve encountered a problem I’ve had an Airbnb employee contact me personally, make sure they understand the full situation on both sides, and come to a resolution in which all parties feel satisfied, and supported. Their customer support employees are obviously given the responsibility to make their own decisions based on individual facts, opposed to older, outdated models of customer services where employees are trained to respond with blanket statements, or form emails. Hopefully, other companies will follow Airbnb’s lead, and start to offer services customers can trust, and feel loyal to again.
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
App fairly good but prices misleading
by Wavemuxer on 2019/04/22 11:18
The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
Impossible to get promised help with problems or emergency cancellations
by Mcgowse on 2018/08/08 08:54
In principal, I am a fan of AIRBNB. But, two recent bad customer support experiences have left me down on the app. I booked a place in May and the description and detailed directions sent were problematic, ultimately making it impossible to get to cabin via undisclosed ferry on holiday weekend. The host and AIRBNB were not helpful at all. The host changed the listing as this was going on. Despite my sending details including copies of screenshots showing problems and texts with just, AIRBNB not only refunded nothing but simply stopped communicating with me. Unfortunately, I had already booked a cabin in Montana and just learned I need surgery. I am getting bare minimum Back from host. She is refusing to do more. And, I cannot figure out how to effectively deal with AIRBNB’s resolution center which failed me in May but promises relief for things like medical emergencies. It is all s joke. They will refund nothing. I obviously will never use again. Tread cautiously unless your plans are imminent or in stone. Regardless, one would think they would offer some type of travel insurance, but no...Must make more money ripping people off. No more business from me
If i could leave half a start i would
by Issac Luzanilla on 2018/07/19 17:50
If you wanna get your money stolen from you and lied to about where you’re staying, this is the app for you, this was my very first time using airbnb and i needed a place to stay that night ASAP, so i got a place and as soon as i get there, right when i walk in the house is thrashed, the bathroom was horrendous, and NOW for the room i was staying in, Instantly when i walked in it smelled like dust, my friend sat on the bed and within 5 mins of laying down there was a bug crawling on him, this place looked like its been used and not cleaned in months, the place was basically infests with bugs... i got out of there immediately and cancelled my stay to go find a motel 6... little did i know they were gonna keep my 240$ for the 2 nights i was supposed to stay when i was only there for a mere 20 minutes... 240$ for 20mins!!!!! The airbnb “support” team was no help at all they basically told me the host had the right to rob me for 2 nights... Never use this app unless you like to just blow money. Horrible customer service, horrible communication, horrible FIRST TIME EXPERIENCE using Airbnb. They let me go broke in the City of Denver. WILL NEVER USE AGAIN ID RATHER SLEEP ON THE STREETS!
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Poor Experience, No Resolution.
by taltig on 2019/03/31 21:18
We had never used AirBnB before this trip. We booked a property. Whole home, four nights. Paid weeks in advance. Booked weeks in advance. Took our whole family. 16+ hour drive. We arrived, home was nasty. Food left in the fridge and freezer, dirty showers, dirty dishwasher, one of the showers leaked when you moved the shower head. Windows were so dirty you could not see through several of them. We left and checked into a hotel. Contact AirBnB, who contacted our “host” - who feels we are not entitled to a refund and we should have contacted him after check in to remedy these issues. In my opinion this should be clean prior to arrival. I would understand if this was a last minute booking, but it was not! This host was a “super host” - which apparently means nothing. We were offered a $100 travel voucher, of which we will never use. I’ll never use this app again and will be staying in hotels with a nice reputation. While I understand they do not keep funds in escrow or anything of that sort, it seems ridiculous that no one can do anything about this issue. If you’re looking for a house in Jacksonville, FL, avoid one on Woodbridge Court off of Beach/Kernan Blvd S.
Fix the bugs! - STILL! 15 months, and counting...
by PlantGirl404 on 2019/02/27 23:57
I use the app constantly. For the last year however, I have not seen the red notification icon on the app, which keeps me from knowing whether there is something I need to respond to. Per the rep, I uninstalled and reinstalled, I turned off then on the push notifications on my settings and still no little red icon. The rep this morning (Lisa) told me there was an article explaining why they no longer have this feature and I have yet to see the article but that is downright dumb to remove that from the app. I rely on that to respond in a timely manner and this is beginning to affect my response time. Recently it has further devolved to now show the icon AFTER I check my notification so I have to go to the notification a 2nd time to remove the icon. Since I first installed it, I have never been able to use the search icon in the mailbox. It’s never worked. Now, the “submit review” option is faulty, so now have to close the app, and remove it from my phone history to reset it and use the app again. The app should not be this unfriendly (and devolve).
AirBnB Rocks
by Mark of The Mountain on 2018/09/30 05:24
We love almost everything about AirBnB. The app is so easy to use. They have thought about everything. Time does not permit me to list everything I love about the app and the service. Let me just say easy is the biggest thing. We are currently in a 16 night trip across Europe. Having the itinerary with all nights on one interactive screen is so nice. However, I wish I had longer after the stay to give my reviews and I wish I could edit them once I have entered the review. I travel only with a phone and the deadline for completing the reviews is before I get back. Editing a review once you have entered it can only be done within 48 hours and it must be done from a desktop computer. So be thoughtful and careful with every detail when entering a review for your host and for your accommodation. We have had 100 percent positive experiences with all of our stays with Airbnb. This will be our third trip using Airbnb.
Great service, not so great app
by Spazzfx on 2017/10/03 23:51
Air bnb has been extremely helpful for us over the past few months. We have an extra room in our house and we rent it out through Air bnb which has been very successful and making us some much needed extra money in tight times. It was also very helpful while we were traveling overseas. It saved us a large amount of money booking rooms not in an expensive hotel. There are some risks using the service since you never know what kind of person you are booking from and the space where you will be staying isn’t always as nice as it’s presented in the listing. As for the app, I’ve encountered multiple problems with guests changing their booking. We were unable to have a guest add a third person to one booking, we had a guest request to stay an extra night but was unable to change the booking through the app. There are some major bugs that need to be fixed for the app to get 5 stars but overall it gets the job done.
Very slow and buggy for hosts, few improvements over past year
by emily13 on 2019/05/13 17:55
I love Airbnb and love being a host. I’m a superhost who uses Airbnb to rent out our vacation home full time. Our place is busy, so I use the app most days. The app is super slow and buggy, despite having particularly fast WiFi. For example, when you try to see what your earnings are looking like for future or past months, it hangs indefinitely. Sometimes it eventually takes you there (after several MINUTES!), sometimes it doesn’t. It’d also be nice if we could see past months and years (occupancy rates, total earnings, etc) more easily and without limits. Functionality isn’t as bad with messaging fortunately, but still, the app is often clunky in functionality. When I first became a host I was surprised at how clunky it was for a forward thinking, well established, seemingly tech savvy company it is. I’ve eventually gotten used to all the quirks, but it’d be nice if they invested in making their app something that functions powerfully, easily, and intuitively for hosts
Horrific experience
by Tvykm on 2019/02/12 18:01
I’ve never used this app till yesterday when I booked a house, the guys add was misleading and the air bnb rep agreed, it stated “entire house” was available, so I booked, then the host proceeded to try and charge me more money.. I wanted to cancel and he would not give me a full refund for SAME DAY cancelation because of his stupid strict policy that only gives me 50% back of what I paid.. I asked him nicely and he started insulting me and being rude and unprofessional! I reached out to air bnb customer service and they agreed it was absurd but they told me I needed to deal with the host myself.. I ask him to return all my money and he declined, I spoke to another rep and she said she would call the host to find an agreement and said she would call back in 10-15 mins and never called me back. For my first time using this app it’s been nothing but a headache and has given me so much stress.. so now I’m out $180 that they won’t refund for a misleading listing and a host that is disrespectful keeps my money. I will never use this app again and I suggest if you ever stay in slc Utah to never book with a host named Daniel, because he’s a dirty human being with no compassion, just money hungry!
Unexpected surprise
by Footloose adventure on 2018/07/20 11:09
I’ve been traveling from San Francisco, through Canada, to the east coast with my wife and our large dog for two months now and are heading to Europe for 3 months. We are pretty much exclusively staying in Airbnb’s. Before we departed for this road trip we stayed in a few Airbnb’s and were surprised to discover something we did not expect. Before our first Airbnb experience we thought it may be a bit awkward to stay in someone’s home and to have them so close in some cases. We quickly discovered that having a host is very much a positive morning, and that the type of person that would like to be a host is a naturally friendly, personable, helpful person. Every host we have experienced has been great, making us feel warm and welcome. We developed a quick friendship with few them and continue to stay in touch and plan to return to visit it them as much as to enjoy their home.
Pros and Cons
by Diahnn on 2018/09/14 00:11
I love the business we’ve gotten from Airbnb and the personal links we can put on our listing to make sure our guests can’t book unless they meet certain requirements. I don’t like the fee Airbnb charges both our guests and us. They have taken more than $600 from individual renters over the summer. When I called to make sure that was right, I was told the percentage they take varies from 6-15% depending on the place and time of year. It seems only fair that the percent be the same across the board. We must charge a county tax in addition to the nightly fee and need to give our renters our phone number to pay through PayPal. Airbnb scrambles our number and it becomes additionally hard to collect this tax. I would like for them to require the tax as an additional charge like the cleaning fee instead of having us chase after it from renters after they have already booked. They do this in a few places already.
Worse service ever
by #salma on 2018/12/07 17:15
Couldn’t find 0/5, if i found i will give it to this service, they don’t give or help woth the rights of the clients. My boyfriend wanted to book an apartment for few days and he asked the owner of it for a discount if it possible and she said YES!!! Then tricked him by giving him another one woth the same location and apartment but only to book a room and she didn’t months that or anything she just said ( i will give you discount use this link and book it ) then he did book it because he trusted the lady and especially the airbnb because even if something went wrong he thought that they have something called give the person their right and what they’re asking for as far as they are paying for it . But NO . Because when he found out after few days that it’s not an apartment and she tricked him with only one room in an apartment with other 3 rooms . He called airbnb and asked for his rights but they didn’t give him back his money even 10% even they saw what’s everything happened and talk t oother lady but in the final didn’t do anything!!! This is the worst app and service i’ve ever seen
Bad Customer Service, Only Avoids Responsibility
by emma13975 on 2018/09/10 01:31
Reputation of a company is earned in crisis management. Been a super host for a long time, and recently had a guest who left early and had reservation shortened. We agreed with case manager to refund guest the rest of days the guest did not stay, yet somehow the case manager later cancelled the entire reservation and refunded the guest fully. Now I’m left with no pay out for hosting this guest for days. I’ve been contacting Airbnb customer service for quite a while, and the only response I got is that the case is being handled and they will reach out to me. However, I never hear back from Airbnb within the time frames they promised. I could never get in touch with the case manager who is working on this issue, and every time I called, representative on the call didn’t know what was happening. I could only assume Airbnb does not want to pay host for hosting after Airbnb has mistakenly refunded guest in full. If this is the way Airbnb chooses to treat hosts, I could only suggest other hosts to have a plan B, because once you run into a problem with any guest or with Airbnb, you are in it on your own.
Shady and worst customer services
by Fitty Cents on 2019/05/20 03:46
Apparently allows the host to cancel the reservations last minute that can cause or mess up your vacation plan. Top of that customer services come up with complimentary coupons of $10-15 what a freaking waste of your money, time and more importantly your vacation precious times for which you have paid so much more than Airbnb reservation fees truly the worst customer services. I told them to keep $13 that was offered to me cause host cancelled my reservations at 6:30 pm when my check in time was 3:00 pm. I was told by customer services that this perfectly okay for host to do and they will give me $13 to make up for it. I had a toddler and my wife traveling with me I had to just cancel all my plans for the day and find another place at 7:00 pm so we can at least have a place to sleep and pay premium fees for the last minute booking. Way to make money AirBnb your business and corporate policies will be shared with in my friends and family circle along with on social media. Hope you made money and also I know you guys don’t care much about your customers much.
Lost lists
by 101Micheal on 2018/06/26 17:39
Overall, I absolutely love the app, it's easy to find homes almost anywhere. My main concern is the fact that most of my lists of homes have gotten erased. I spent an extensive amount of time saving homes in many, many different areas, when I went to check back on the lists, I realized most of them had been erased...which means that I'd have to take the time to restart all of them, which would end up pointless, because other lists would end up getting erased. I'll take a guess that there is a limit of lists on the app, which I must say is bs and I would recommend you guys allow people to make as many lists as they want. I have also noticed that the search engine doesn't provide a list of related areas anymore, if you are to type in a city or place. This causes issue because now you have to weirdly specify what exact area you are talking about. These are the only two main problems I see with the app, I would like to see these problems fixed.
Allows people to steal your money.
by rrrripppedoff on 2019/01/15 03:15
I booked on a Saturday night for a week in Asheville. I got normal acceptance and thought I was done. Oh no, I get communication from the host that now I must go through their approval process. Very long drawn out list of rules and some where I was supposed to send them lots of personal info. They have already said I had the room and they have my money. I was confused because I am a senior and was trying to do this on my phone and was tired. I have never been asked anything like this before. I just asked them if I had the room or not and told them I did not not understand what they wanted. I told them I wanted to cancel and they said I still had a legal obligation to pay them even though they had never once said that I was “approved" for the room. I complained to Airbnb and was told they would investigate. Nothing from them but the host has since messaged me and accused me of being drunk, insulted and berated me all because I said I would not sign their additional paper work agreeing to all kinds of stuff I have never been asked before. I think this is fraud and misrepresentation.
Rating Trends
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All Versions
5.0
465,086 total
 5
406,797
 4
40,826
 3
7,565
 2
2,642
 1
7,256
Current Version (19.29)
5.0
398,616 total
 5
353,599
 4
33,639
 3
5,566
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1,568
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4,244
Version History
More...
Keyword Volume Hits KEI Rank
itinerary
29.69
11
travel
23.45
8
vacation rentals
49.78
4
airbnb stein
0.00
1
airbnb
483
1
air bnb
104
1
airbnb app
0.00
1
sublet
685
homebudget app
0.00
lodging finder
0.00
lodging apps
0.00
sublet nyc
0.00
airbnb com
0.00