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Airbnb
Description
Every day, millions of Airbnb Hosts connect curious people to an endlessly interesting world. Guests can discover the perfect place to stay for every getaway and explore new experiences while traveling, or online. Hosts can list their extra space, receive hosting tips and support, and earn money while creating memorable moments for guests. FIND THE PERFECT PLACE TO STAY Choose from millions of unique, one of a kind places to stay —near or far—in many countries around the world. Find everything from a lakeside cabin to a secluded beach house or an apartment in the heart of a city. Browse through listings of places you’d love to live, work, or just relax, and book your stay directly in the app or save it to your wishlist for future travel. DISCOVER THINGS TO DO WHEREVER YOU ARE Find unique Airbnb Experiences to do on your travels -- or even right in your hometown -- led by local Hosts across the globe. From exciting and educational guided tours to delicious cooking and dining experiences, local Hosts are eager to open their world to you. Browse and book Airbnb Experiences based on your destination, or save your favorites to your wishlist and share them with the people you’re traveling with. EXPERIENCE SOMETHING NEW—WITHOUT LEAVING YOUR HOME Online Experiences let you explore the world through activities led by one-of-a-kind Hosts from the comfort of your own home. Learn something new just for yourself, book a private group to bring your loved ones together even when you can’t be together, or tour the world and meet new people right from home. Find things to do online for any age or interest, book, save, or share your favorite ones—all with the airbnb app. CONNECT WITH LOCAL HOSTS Feel at home, no matter where you are. The airbnb app allows guests and Hosts to stay in touch, receive up-to-the-minute information about their bookings, and make the most of their trip by getting the best info on everything local that only expert Hosts would know. SHARE YOUR WORLD AS A HOST Join the millions who host every day to connect with people and share your world. Earn extra income for life’s extras by opening your world through hosting. List your space directly from the airbnb app, then receive personalized tips and insights from the Airbnb team to continuously improve your listing. MOMENTS THAT MATTER, MADE POSSIBLE BY HOSTS Escape the hustle of everyday life with the people you love. Learn something new about a culture that’s interested you for years. Spend time with old friends—or make new ones—over a shared interest. The airbnb app opens up a world of magical moments, made possible by Hosts. Guests can use the airbnb app to: • Book vacation rentals and experiences made possible by hosts for your next solo journey, family vacation, or business trip • Search for last minute stays or longer host-managed rentals • Save your favorite homes, things to do, and places—and add invited friends or family to planned vacations • Add experiences and events to your itinerary • Message your host for directions, assistance, and helpful tips Hosts can take advantage of the airbnb app to: • Share your extra home space through the vacation rental platform or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
App review constantly crashes
by Amazon power user jah on 2021/06/20 21:21
On iPad 6th gen
If you do not have a google account is impossible to log in
by daniel uzca on 2021/06/20 20:28
.
The worst app
by sayno plz on 2021/06/20 20:16
Don’t waste your time with them, they literally might be the worst place to rent from. Your better off sleeping outside
No protection for renters
by Jhonny Zheng on 2021/06/20 17:10
I got kicked out by the host all of a sudden. I did violate any house rules or Airbnb rules. I contacted Airbnb customer service and provided all the evidences like messages. All they said was to give me partial refunds. That costs me way more by staying somewhere else later. There is no penalty for hosts for doing such things.
Can’t log in on the app
by aunicornvomited on 2021/06/20 16:33
It continually takes me to a page that says, “click box to prove you’re a human” but there is no box to click. Mobile website does the same...
Worst security process ever
by sully l on 2021/06/20 06:07
Verified my bank card , cleared identity check , paid for my trip, all excited less then 24 hours of the trip . Just to get this message ! We’ve recently completed an evaluation of your Airbnb account, which included a consumer report generated using the Inflection SafeDecision API product offered by Inflection Risk Solutions, LLC. We regret to inform you that Airbnb, Inc. has decided to permanently deactivate your account due, at least in part, to the following information contained in that consumer report: - Criminal Records Match Which is complete bogus , no idea what they talking about. Meanwhile their saying the funds can take up to 5 business days to return and that’s all the money i have to attend my uncle funeral .Now I don’t know what I’m going to do , I should have stick to the old fashion book a hotel room
Disappointed in Airbnb
by Apostcardlife on 2021/06/20 02:35
Very disappointed in Airbnb choosing to exclude Colorado residents from applying for their remote job openings rather than to share the pay ranges for open positions in support of transparency and pay equity. Consumers these days care about the ethics and transparency of the brands we support with our dollars. I am referring of course to the Equal Pay for Equal Work Act passed in Colorado in May 2019, which Airbnb has decided to respond to in this manner. See coloradoexcluded.com Deeply disappointed and I hope you reconsider, but, in the meantime, I will be supporting those who do not appear on that list of businesses undermining efforts toward pay equity.
This app is a scam
by Lunavines on 2021/06/20 02:26
The hosts can deny children Admission even if it not stated in the house rules, there are no refunds or customer service people to speak with i they will keep your money even if you didn’t stay or were accommodated, better of using Priceline, we go glancing all the time this was THE WORST EXPERIENCE I have ever paid for.
Never booking AGAIN
by Kiiii_lolo on 2021/06/20 01:55
It’s a little over a week left for my best friend’s bachelorette weekend in Miami & we get an email from the host stating she has to cancel and refund us due to personal issues 🤔Mind you, we’re going 4th of July weekend so everything is booked. Now we have 10 girls flying in WITH NO PLACE TO STAY !!!! Our refund isn’t going to be made available until the week we leave so we have to front more money to get a new place. Airbnb had us on the phone 40 mins waiting to speak with someone who claimed she was going to reach out with other options for places to stay but we have not heard ANYTHING ! It’s a holiday weekend & with 10 girls there’s literally nothing reasonably priced for us available !!! How does Airbnb allow hosts to do this ? I wouldn’t mind if there were other places available but they can cancel at anytime with no warning & then your screwed. I’ll be back to only booking hotels for the security. The privacy was great but this is outrageous. Imagine if it was days before our trip. We would have been stranded smh
STOP USING THIS NOW
by Mochi8bugs on 2021/06/19 20:30
Don’t use this app. They no longer offer refunds, if you can’t make it or by any reason they will no longer refund. They also charge absurd fees if you don’t end up staying. I’ve never gone to one where there were there were not hidden cameras. We find them constantly in the bedrooms AND several in the bathrooms. IT IS NOT SAFE!
Can’t process payments
by Dug4000 on 2021/06/19 19:51
The app is fun for browsing but useless for booking and will waste your time stuck on hold while you wait for your payment to process. Spoiler alert - It never actually gets processed and you’ll have to close out the app entirely, hoping that you didn’t get charged for an incomplete booking.
Excelente
by Frangollen on 2021/06/19 17:28
Es la mejor plataforma.
One too many bad stays
by R0CK15 on 2021/06/19 17:25
Not the move.
Nightmare. Absolute nightmare.
by CarlSalazar29 on 2021/06/19 16:37
There’s a reason Airbnb is facing massive class action lawsuits and underperforming every target projection. If you want to be treated like trash for any and every support issue, be punished for reporting abusive hosts, and defrauded from refunds owed to you-this is the app for you.
Buyer’s Beware!
by JRskatr on 2021/06/19 01:32
We booked a stay in Ottowa, Canada (we’re from the U.S.) anticipating we would be allowed in the country by June 25. Come June 18, 2021 to find out that despite Canada having almost no Covid cases in the entire country, they still aren’t letting anyone in. We contacted Air BnB to explain the situation and asked if we could get a refund and they basically said sorry your loss. So we just lost around $800. Horrible customer service, deleting the app and will stick with hotels from now on, which is a shame because I met some really cool people through Air BnB. But this is inexcusable.
Poorly developed
by Mreeves336 on 2021/06/18 15:58
The app sends 2 verification codes when you hit the button once then says you’ve gotten too many. If you get a new phone number and the old one was used by someone worn airbnb then you can’t book. They have no options but for you to track them down.
Scammed
by J. Ritzert on 2021/06/18 10:50
I will not use Airbnb again! We booked a summer vacation back in November, only to find out we got scammed less than two weeks before our vacation. We were checking out the house and finalizing our plans with our family and noticed something wasn’t right. We tried to contact our host only to find out he was long gone or didn’t exist! So now we are less than 2 weeks from our vacation and have no where to stay! Although they did give us our money back, they could not find us a place to stay that was very similar to what we had booked. We went through a totally different website and booked a place that costs us more money than we had originally planned to spend, but there wasn’t much we could do! Everything was totally booked in the original area. We were supposed to be one block off the beach and now we are about 10 miles from the beach! Airbnb needs to do a little more research on the people posting homes on their site to make sure it’s a real place and that they person listing is the actual owner! They did offer 10% off our next booking, but I refused since everything that was left in the area was 400+/night over our budget and was not even for the same days as our vacation! It would’ve cut 2-3 days off our vacation! Although people are dicks and scam other people all the time, I feel Airbnb should’ve made it right and paid the difference of the place we found to stay that would have been as close to what we had originally booked! Very disappointed in the entire situation!
Terrible booking.
by Caalibb on 2021/06/18 04:16
This new update is absolutely ridiculous. I have booked multiple times and have never had a complaint or bad review posted to my account. Now, because I do not have enough reviews, I am for some reason unable to book a room last minute. The host even preapproved my stay and invited me to stay! This is absolutely unacceptable and I will not be booking again with Airbnb until this is resolved. Absolutely ridiculous
Support is the worst
by Kkfrygfjkni on 2021/06/18 01:29
Airbnb support is useless unless you call and even then won’t grant refunds when the stays were CLEARLY unsanitary. The app is great when the place is great but the company offers no support for customers and doesn’t hold host accountable for their issues.
Not allowing me to book.
by Kidsaiddopekid on 2021/06/17 23:24
I am very upset with this app. I’ve been attempting to book for several weeks, and my case has been elevated nearly 2 months ago; but no contact, nor have my account be fixed. This is frustrating, and to not have a line that allows customers to speak with them aside from customer service is piss poor.
Wonderful Customer Support
by JoeDiPhone on 2021/06/17 16:20
We had a booking for April 2019 that got canceled due to COVID. We opted to keep it as a full credit to use in a future booking. We did a booking for December using the credit, but this also got canceled due to Covid. When I did a new booking recently, only a small portion of the credit was available. Most of it went missing because of the use and cancelation of the second booking which probably created some sort of database error. I was able to reach Acel in Customer Support directly on the phone. After she took all the details she initiated an investigation. Before long I recovered all the credits without a problem. 5 stars all the way for customer support. Also our stays have always been super positive so far and love the ease of their App for bookings and communications with the hosts.
Do not be a host!! AirBNB does not back you
by Kill ops on 2021/06/17 13:14
AirBNB denied paying a substantiated claim of property damage of a little over $3500.00 from one of their guests staying in our duplex suite. The rules were no smoking, no pets and no more than 6 guests. These guests destroyed our duplex. They punched and broke glass of entry door. Smoked, had 3 dogs which one bled being in heat, as well as stole and damaged furniture. A neighbor told us they had over 15 people in the rental. AirBNB claims they have a host guarantee for property damage. We filed a police report, took pictures of all the damages, got invoices, quotes, receipts of things that either needed to be cleaned or damaged that needed to be replaced. We submitted to AirBNB all valid proof and they closed the case out with a $279 reimbursement and stated they mediated this. This is unacceptable because we are well over that amount and have already paid out $2500 to fix these damages. I am filing a complaint due to AirBNB not screening their guests as well as false advertisement of their host guarantee. We are super host and this is how AirBNB takes care of us. Beware and stay away from this company!!
Alert!!! Airbnb will charge you large sums anyway they can.
by DHMcconn on 2021/06/17 13:02
Airbnb’s customer service is the worst. They take days to call back only to restate their ambiguous policy. After a cancellation for long term rental, charging a month of rent is expected. However, they also charge for service fee but unclear what the service fee amount would be. Instead of charging a month of service fee, they’ll charge for the ENTIRE year!!!! So be aware that they’ll take thousands of dollars from you whenever they can!!!!!!!!!!!! Customer service also unwilling to help except to quote their policy. Spoke with Maryann and Prabhjot, unwilling to offer real solution except to charge the large sums of service fee for minimal service. Never using Airbnb again. Use Vrbo instead.
Very bad experience
by AnnaFlyGal on 2021/06/16 23:54
The host contacted me, they had to cancel because their AC broke. They offered me a place in Venice. That’s not where I wanted to be, so I declined. Then they refunded me, which of course will take 5-15 business days, of course Airbnb is blaming my bank (chase) for a slow process. Then Airbnb offered a $71.40 coupon discount but that didn’t go through. Now I had to call Airbnb and they didn’t understand that either (Mary helped me) Then she finally said, I had to spend more money per night in order to get the coupon fee. Very weird! I ended up booking another one for more money anyways then my prior reservation. Very confusing and hope you can give me a discount or anything for all this inconvenience.
Links to Professional Rentals that discriminate
by you crossed the line on 2021/06/16 19:58
Airbnb is not just privately owned homes. It links you to professional companies such as Turnkey Vacation Rentals whom has shown nothing but intimidating action to me since I answered their question wrong which was, “Why are you traveling?” Because I need to be at Vanderbilt. Now they assumed I am a patient just as they assumed my dog was a Service Dog which would be irrelevant at the Pet Friendly place they claim to run. It never occurred to them I am a visiting professor from another Law School or an interviewee or from the CDC or a donor. They just assumed I am disabled with a service dog and the games soon began. The absolute illegal game of discrimination. They are probably unaware that the very 1st Service Dog in the USA belonged to a Vanderbilt Student and that Tennessee has one of the strongest systems of support for those disabled utilizing a Service Dog. So what is the correct scenario of my visit and why should it matter? This was my first experience with Airbnb and when I complained, they closed it. Needless to say it will be my last if it happens at all. One shouldn’t have to travel in intimidation because an assumption is made about them. God bless those whom do have to deal with such cruelty from those whom purport themselves to be professional. I booked through Airbnb. They choose to not even call me as I had requested. Turnkey Vacation Rental Properties is the one in blatant violation of both State and Federal Law within Tennessee but Airbnb have shown cold negligence in the way they have chosen to handle it. Does the app work well? At this point, does it really matter?
Never again
by nopenonopenonopeno on 2021/06/16 06:03
Never will I ever book through this site again. Booked my trip 3months in advanced only to be emailed less then A WEEK before my trip that it was canceled “due to security reasons”. Less then a week.
Racist Company! Watch out
by dodchalfbrle hskenx on 2021/06/16 00:54
This company has some racist algorithms that seem to discriminate against people who have recently been in Asia or have their phone language set to Chinese. When I try to make a reservation I am told that I've been evaluated to be a "risk" of some sort by their algorithm and I should stick to hotels. Not to mention their customer service is appalling. I live in the United States and I'm fully vaccinated.
This Ap keeps getting better and better; 1 request
by Mermaidgrace on 2021/06/16 00:11
Enjoying the ease of use, both in booking and reviewing. Thank you so much. One feature I would like to have as a Travel Writer is the ability to copy my review that I share with the host and paste it to the review that I share with community. Of course it won’t be identical, Bc it’s for two different audiences, but it would help me carry over the level of positive details that I wish to share with community without me having to remember all My key points and re-type. Thank you for your consideration of this. /Bella
Dumpster fire DO NOT BOOK A STAY!
by M1k3y28 on 2021/06/15 22:48
Airbnb is an absolutely abhorrent and disastrous customer service experience! They have zero and I mean zero control over anything apparently! I booked a stay for three months and wanted to adjust one of the payments slightly by three days and instead of doing so they decided thatA better customer experience would be to cancel my reservation due to nonpayment after 72 hours instead of moving the due date by literally 72 hours! Then I come to find out that this company actually pays $50 million/ year on keeping disasters out of the media including people staying at locations and being killed and dismembered this company is truly a dark company and I do not wish to support them any further! And if my suggestion means anything do not use this company and tell your friends and family far away. They literally paid 7 million in a settlement of rape victims. Horrible company will never get my money after this terrible experience!
Difficult to sign into app
by YHWH? on 2021/06/15 18:11
Spent one hour with helpdesk trying to sign in. Never succeeded except for temporary password.
AirBnB lost their way
by hutegger on 2021/06/15 13:58
AirBnB was my favorite way to travel. Unfortunately, they have lost their original spirit. In areas where they offer airbnb plus they no longer show my kind of hosts - close to real life - but only show the 5-star locations. I’m not interested in that! If i was, i would go to a 5-star resort! Second issue: airbnb asks host to point at their house on the map - so the exact location is stored in their system. Yet, they refuse to use that data and instead go by address. That works in the US, but not in Central America, India, or other countries where street addresses are not used. There you end up in totally wrong places, even dangerous situations! To me, this is a serious flaw; one that is very easy to fix for them. Yet, they don’t want to for years now!!! 😡 Every booking it is always a problem getting the exact location and finding the place. Always have to fight the system to get to contact host through whatsapp and get exact location from them that way. Using other services more and more - it’s a shame!!! Original AirBnB idea was excellent! A huge contribution to world peace and cultural tolerance building. Now, they got too big and are just trying to get more money! So sad!!! 😥
Frustrating app
by Sawwoman on 2021/06/15 13:58
I’m usually pretty good at navigating around an app until I figure out how to use it. Not so with AirBnB. I’ve been using it begrudgingly for about 5 years. My husband and I travel a fair bit and use AirBnB as well as other short term rental sites. I still haven’t been able to find a specific rental without having to guess which dates happen to be available for that specific rental. It’s also cumbersome to find the calendar for available dates on a particular listing. I could go on but suffice it say that AirBnB app editors should all be fired and a new, experienced crew brought in for a major overhaul. It’s so frustrating that I now search for short term rentals through different companies. AirBnB app: worst.
Almost perfect!
by ElleSimone on 2021/06/15 05:18
App is very well designed, I just wish you could search by host.
Fees are getting ridiculous
by yortyw on 2021/06/15 03:14
This used to be a go to app. Now there are at least a few hundred dollars in fees
Cannot wait until 10 pm the day that I’m supposed to check in to know if I can check in that day.
by Lineman1221 on 2021/06/14 22:30
I’m supposed to wait until 10 pm the day oil supposed to check in to see if I can check in that day. wait until 10 pm the day that I’m supposed to check in to know if I can check in that day.
Customer service is poor
by Chii_Energy on 2021/06/14 19:57
Took a couple weeks and multiple customer service agents to get my case settled and they still sided with the rental owner even when I proved evidence that there was no air conditioning. I’m guessing they sided with him because he’s constantly pumping people in and out of there making the company a lot of money but it was a total rat-hole of a place. I’ve had great experiences with AirB&B but this was enough to make me not want to use their service again.
Disappointing customer service
by Selina Voss on 2021/06/14 19:37
Had a horrible and unsafe experience while staying at a location. Was told that there was nothing they could do because I didn’t record or take photos of anything, not like that was something that came across my mind when my life is being threatened. I will not be using their services again as I’d rather pay full price at a hotel than have to experience like that. They need to work on their customer service and listened to their customers more than the hosts that clearly only want money. I’m disappointed because I loved this idea, but not so much now.
Constant Emails
by AirBNB Reviewer on 2021/06/14 15:47
Cool app. But do we really need 34 emails per week about air BNB? Also when you book a place and the app suddenly stops working and takes you to the front page again to start over, you will get double booked even though you only booked one time, then you will lose your reservation while on the phone with Air BNB attempting to help them fix the app issues, Then you will have to wait over a week to get your $500 back. Cool app, big hassle though, then clearing out 34 emails from Air BNB that had nothing to do with the app problems, just advertising and marketing other local business with constant email spam and constant daily requests for reviews of places we stay and stuff like that is a bit excessive ...... 3 stars at best.
Boycott
by Soufyan005 on 2021/06/14 15:26
Listing properties on stolen Palestinian lands.
Amazing Location Jersey Shore
by Louise Terpstra on 2021/06/14 14:30
The Osprey house has very nice views of the bay and all kinds of birds to enjoy. The kitchen with it’s open floor plan, makes for a wonderful family gathering while everyone is enjoying each other. The house is really amazing. We had a terrific time.
Great Concept Horrible Execution & Customer Service
by tfhubgh on 2021/06/13 17:33
They work so hard to fix all the glitches, but in reality the biggest problem with Air bnb is there customer service & continuous circles you have to do to anything on the app. I personally find the app very annoying & their customer service team a mess. Until you have a problem you will understand.
Use with caution ⚠️
by here4thebeer382 on 2021/06/13 16:37
The fees are ridiculous and they add up quickly. A $400 a night stay turns into $1000 a night very quickly.
No full refund
by jazfow on 2021/06/13 16:35
I reserve a trip for $498. I canceled my trip I only got back $38 . The lady told me I got to wait til somebody else booked them days in order to get my full refund back. I would never book an Airbnb again.
Favorite travel app for housing - could use a few updates though
by nat24j on 2021/06/13 15:06
I have been using Airbnb for as long as I can remember. I have traveled within the United States, Canada, UK, and EU, and resided at Airbnb’s. Any issue I ever had was quickly resolved in a professional manner and rarely did I ever need to use customer service. The reality of the aftermath of COVID is that these hosts and Airbnb itself did not have their usual business. Everyone lost out on a paycheck and things are going to be more expensive - that’s just how it is. My only improvement to the app would be to include cleaning fees and taxes in the nightly rate advertised so that customers are not surprised at the increase when checking out! When people select filters of how many guests and what dates - the app should refresh and show accurate nightly pricing. I know a lot of people have been feeling duped and are refraining from using the app because of this, but in my opinion is a quick tech fix!
They do not care about you
by Gcjensen on 2021/06/13 05:22
We checked in to a rental that had been broken into. Reported the issue and asked for a refund. We were denied and ignored. I can’t get anyone to answer my emails. Once they have your money, they couldn’t care less about your safety.
Blocks me from browsing on wifi
by TacoBeef on 2021/06/13 01:22
I’ve been using the app for a few weeks to plan a trip. Today all of the sudden it keeps saying “oops, there’s an error”. Can’t seem to fix this. Even tried using website in safari and get same result. Oddly though if I switch to cellular network it works fine. Makes me think they are blocking my isp ip address or something. Website will say “429 too many requests”. What a hassle. Can’t even login in or have sms sent to my cell number. “Oops!”
Ok it’s time to abolish the Covid cleaning fees
by Macieg4me on 2021/06/12 21:04
I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
Smoky Room
by jeffreys514 on 2021/06/12 19:57
Booked a room that was listed as a non smoking room. Showed up and room smelled like smoke. Cancelled stay and host agreed to a full refund, however when I requested a refund was only able to request a portion of the charge and was out $100. Didn’t do anything but walk in and walk out of the property. Host said they didn’t accept any of the fees charged so I am assuming Airbnb let the $100. Ridiculous.
Guests get screwed
by Ill privacy on 2021/06/12 13:52
Airbnb designs its system to take your money and there is no way to get it back if a host cancels or lies to you. If you use app to ask for refund from Airbnb, the cancellation function will to give you choice to recover all your money where a host does not authorize a refund even if your justified. Also even if they refund they keep money up to 10 days. To get help is almost impossible. Always remember to take screen shots of your communications with host to prove your case or Airbnb will not honor your rights.
Cleaning fees
by Jenny meza on 2021/06/12 02:43
Cleaning fees are out of control. I used to love Airbnb’s and used them a lot when traveling the country. Now an Airbnb that’s $65 can have a $75 cleaning fee plus other fees. Then there are pet fees that aren’t even known until after booking. I clean every Airbnb I’ve ever stayed at. Down to washing the sheets if there’s a washer and dryer. I can’t even. Just a way for hosts to rip you off. I can understand charging one if you leave the place dirty but this is ridiculous charging it upfront. Airbnb started off great as a competitor to these crap hotels but not anymore. Fees on top of fees on top of fees!
Big Raad
by Raadila1 on 2021/06/12 00:43
اسعارهم مبالغ فيها واماكن زبالة 🤮
App no longer works and fo no apparent reason.
by The Davage of Bliss on 2021/06/11 23:51
Updated twice this week and it’s still hosed. I can use the website with my laptop without issue, but that’s not exactly always convenient when traveling. The app worked fine for years and years, then one day about a week ago it started saying “error retry” and you can’t use it to search for or book reservations. I can see my inbox and use the app to message hosts, but that’s it. I’m livid. Fix this or I’m going to vrbo. I’ve already downloaded the app and I’m about to create an account right now.
Horrible company that treats guests like garabage!
by MJAliya on 2021/06/11 18:10
I have been using Airbnb for several years and have had several significant issues during this time. The final straw was when I tried to log into my account after booking a stay only to find out that it had been deleted without my knowledge or consent. I reached out to Airbnb for an explanation and initially they did not give me one and said they would get back to me. no one got back to me. I reached out yet again and several months later was sent an email stating that my account is affiliated with someone who is banned from Airbnb. I have reached out to Airbnb several times to get more information and they have refused to be transparent. I later learned that this has happened to several people with no explanation whatsoever.I can only guess that it is discrimination. I would love for Airbnb to give me an explanation and also to refund me for the extra money I have to spend because I wasn’t able to proceed with my booking at the last minute and had to find new accommodations at the last minute. This company is extremely unprofessional and whenever I call them for assistance everyone seems like they have no idea what they are doing
I’d rate 0 stars if they’d let me
by Flappy looks like a fish on 2021/06/11 06:06
Was planning a trip to Colorado and decided that since it’s an 18 hour drive from my starting point that we would drive for 13 hours then find a stopping place to rest. I found an available property on Airbnb— booked my reservation and paid. Airbnb 4 days later sent me an email asking me to upload my drivers license which I did no questions asked. 4 hours later my reservation was cancelled and my account was removed and blocked from the app due to criminal background. Now listen I completely understand protecting hosts, however I didn’t even get the option to disclose this information when requesting the reservation, while creating my account, nor did I get the option to attempt to explain my charges before my reservation was cancelled and I was removed and blocked. The charges happened 5 years ago when I was 18 years old, we all make mistakes doesn’t mean that we do not learn from them or have the ability to change. I have had 0 charges since that incident which might I disclose is a felony for mj possession…super violent and dangerous right🙃?? Here’s the worst part of all of this— 1. My reservation was cancelled on Thursday, I was supposed to stay on Saturday 2. After nearly an hour of being on hold with customer service to figure out when and how I would be refunded the money that I paid to book…I was informed that it would take up to 50 DAYS😐😓👎🏻????? Not cool Airbnb…Never in my life have I ever experienced such discrimination, unprofessionalism, and horrible customer service. I will never recommend or use this app again in the future (apparently I’m blocked from using this platform because Im a dangerous/violent criminal so that shouldn’t be an issue anyway. I don’t normally write reviews but after my horrible experience that I had using this company I figured I would share my story.
Login issue
by whiney meek on 2021/06/10 22:25
I have a trip coming up and can’t login to my account and it’s been paid in full please fix this or help!!
Very Poor Customer Service
by NYCers on 2021/06/10 21:24
I recently used Airbnb again after a long pause resulting from epically poor customer service. It’s happened again. The customer support agents have zero authority to do anything other than send links to terms and conditions. This company is incredibly short-sighted and focused on maximizing their revenue today at the expense of long-term growth and customer loyalty. Airbnb customer service is far worse than cable companies, which sets a new low. Oh the joys of monopoly. They have lost me after yet another very poor experience. Bye Airbnb. Good luck.
Horrible customer service, expensive and unreliable
by shyuep on 2021/06/10 21:15
I do not get the raves for Airbnb. I have made three bookings on Airbnb, thinking I would give the service one more chance each time. All three experiences have been a disaster. Customer service is horrendous. Requests for refunds are still not handled after more than a week. I only get emails in the middle of the night saying that they are unable to reach the host despite me having been able to reach the host daily for the past week. This leads me to suspect that they have outsourced their customer service to some country in the opposite side of the world. After accounting for cleaning and booking fees, you are lucky if you get a small discount on your lodging compared to professionally managed hotels, but you get none of usual amenities. Do yourself a favor and go for professionally managed properties. It will save you lots of headaches and money.
Rentals say available But they are not
by mermaidmagic on 2021/06/10 20:33
I have been tryingTo rent a place for 30 days.Many of the places that say that they’re available when you write the host the host says so not available or oh I’m trying to rent for the fall but they don’tSay upfront that they’re just trying to rent it for the fall six months versus 30 day minimum. Many places that I’ve tried to book that say they’re available , then when you contact host, they make up excuses why they are not available. then they are still listed on their page as available, so I don’t really understand what your rules are with the host’s and it’s really not fair to the person that searching for the rental of the BNB. Completely frustrating and continually keeps happening especially in the New York Manhattan listings that you have. I really wish BnB would address this with the hosts and make it easier for us that want to book to see if it actually really is available or what their rules are in advance to be able to book more easily with bnb. The stress that it causes to try to be booking places and not have them available when it says it’s available online is really stressful. Thank you
Service Fee
by StraightFromMom on 2021/06/10 19:39
We have used AirBnb for plenty of our family’s travels and have no had issues with the site until now. Since the onset of COVID travel restrictions, everything in life was unpredictable so we did end up needing to cancel a reservation here and there (always within the free cancellation time frame and never last minute) and upon our most recent reservation we were informed that if we cancel this reservation, whether inside or outside of the cancellation window of time, that we would not be refunded the service fee. I am baffled as to why we would be penalized even after being frequent users with appropriate use of the AirBnb service. This is quite a disappointment and will definitely cause hesitation for future bookings.
Awful customer service
by Matt's App Reviews on 2021/06/10 14:53
Had an Airbnb cancel on me 72 hours before my scheduled arrival. Airbnb made no attempt to rebook my trip and offered a paltry credit. I’ve called multiple times and have been repeatedly told my case manager is unavailable and will call me back. It’s clear they’re ducking my calls. I’ve learned my lesson and will never book via Airbnb again. It’s a great concept but clearly not fully thought out with 0 commitment by the company to provide support in the event of a last second cancelation by your host. I’ll be sure to share my horror story with everyone I can reach.
App is glitchy
by Zac Vaughn on 2021/06/10 14:36
This company has been around for how long..? And still they don’t have a working app. I get error messages all the time that force me to use the desktop site instead of the app.
Cabo
by 10Adrian73 on 2021/06/09 23:34
My girl suprised me with a mini vacation for a week in cabo san lucas. She rented a studio for a week for $240. The house had internet a big tv fridge and stove private bathroom and shower. A pool outside and a beautiful peaceful surrounding area. 20 mins from cabo 5 mins from the airport. Cabo was really crowded at times and it was nice to be able to stay at the studio swim and drink.
SCAM & ONLY FOR SKETCHY PEOPLE !!
by Young-dizzyyd on 2021/06/09 14:10
Don’t ever use AirBnB… they are a scam & will always side with host about refunds or any problems with your stay! I paid for a whole month! 2,000$!! Stayed only 6 days & STILL can’t get a refund for the nights I haven’t stayed. I ended up going home and paying for a hotel in my loco area instead which was another 2,000$! I am proceeding to pursue my claim through litigation… friends of mine had the same experience but there air bnb was just filthy…& again, no refund or anything for him either. Airbnb will definitely be shut down soon. You’re better off enjoying your vacation at a hotel! Plan to make a viral tic tok about them. They really don’t help you out at all… NOT WORTH YOUR MONEY AT ALL!!!
Worst experience
by adam987$$ on 2021/06/08 21:26
App is buggy and doesn’t work half the time. Tried to add 3 different payment methods none of which would go through. When I called customer service was actively unhelpful and just told me to use the messaging feature in the app
Show real prices
by William Talmadge on 2021/06/08 21:07
It gets old having to click through every listing to see what the real price is then memorize it.
Decent app, horrible pillows
by Izzie me on 2021/06/08 20:50
I don’t know why but literally all the air bnb’s that I stay in have terrible pillows. Like kink in your neck, never walk or look the same terrible pillows. Normalize sleeping in the air bnb and fixing the bad pillows
Wishful thinking
by friendly fungi on 2021/06/08 18:06
Checkin times are same as hotels. I like the idea but finding good people who aren’t only concerned about money and a decent place is big hit and miss.
Worst support system
by €-(:6371&'s) on 2021/06/08 17:18
This is still going on, I contacted the support team yesterday, said they would be taking my complaint up, and I haven’t heard from them, it’s been more than 24h and there is no other way to contact them except for chat!
Poorly
by Ferrari009 on 2021/06/08 17:16
if something happens to you, this company is not responsible, I came across this. Take better hotels, still the same prices
App is OK, company itself does almost nothing
by TeamO'Neill on 2021/06/08 13:19
In exchange for their fees, the platform does almost no actual vetting of the spaces or rampant slum lords abusing the overall experience for many. The high fees do not go towards anything meaningful that I can see.
Worst customer support
by Warcraft_dota on 2021/06/08 04:55
Useless app with no customer trust, all they need is money greedy
Crap service
by NiggaS303 on 2021/06/07 23:58
I tried cancelling an event I planned because my dad passed away, tried to get my money back since I never attended but wasn’t able to —-270 down the drain for nothing. This was my first experience also
Supports illegal occupation of Palestine
by Fruity ninjaa on 2021/06/07 19:10
My stays and experiences have been great but I will be deleting the app as I found out they are endorsing homes and experiences in illegally occupied Palestinian land.
Airbnb is breaking the law
by Pw henderson on 2021/06/07 15:31
In our county, it is required that Airbnb post the permit number for rentals. Our community has asked them to do this dozens of times. Airbnb refuses. Airbnb is the only reason illegal short term rentals survive in our community. Their rentals cause all kinds of problems. Airbnb has not only lowered the quality of life for neighbors but lowered our property values. Shame on the people that work at Airbnb.
App prone to Network error
by heoduslwk on 2021/06/07 11:20
All our hosts have been great. However the app is a pain to use. Heaven forbid you need to edit your booking details after having booked a trip. No pages load for app support either
Great stays
by D.Pizza app. on 2021/06/07 06:51
Have been using this app for years now and have had nothing but great experiences. A lot more comfortable than staying at a hotel, I always make sure to read a few reviews as they are very honest and prepare me for what I can expect from my stay!
BEWARE!!!
by JellybeanIII on 2021/06/06 21:51
If you have any issues at all Airbnb will not help you!! No costumer service at all!! They charge you a fee too... like 400-500 save your money and book with someone else....
Never Encountered Customer Support This Uncaring
by arysef on 2021/06/06 20:09
We had an Airbnb booked for 11 people which got cancelled 2 hours before check in because the host had double booked. We tried to book a replacement but couldn't because we were under 25 and Airbnb doesn't let under 25s book the same day. We called customer service and they suggested we book a private room which wouldn't work for 11 people. We asked to speak to someone who would let us book and they said they'd reach out in 24-48 hours (after the booking would be over). I know people joke about customer service being painful, but I think I quite literally have never had an experience as bad as this one. All of 11 of us were left trying to get something like 5 different hotel rooms.
Bad customer service
by cj1028000000 on 2021/06/06 19:00
Customer service is garbage not any help at all.
customer service in india
by a customer 99999 on 2021/06/06 17:14
not helping at all. since they moved the customer service to india to save costs you get the worse customer service ever. they don’t help and they clearly don’t care!!! you better book a hotel or user different platforms than using airbnb. WARNING
Worst customer service
by marcella marie a on 2021/06/06 15:48
I have been tirelessly been trying to get in contact with someone on the support team about an upcoming reservation where the host tried to cancel on me. The trip is less than a week away and I have not been able to get in touch with the correct case manager at Airbnb. They do not respond to the customer support messages through the app and hang up when you call and request to talk to a supervisor. I warn you, do not book with them as they have no intention on trying to solver your customer support problems.
Haven’t stayed in an AirBnB since 2014, now I never will again
by Cap4444444 on 2021/06/06 06:28
This company is such trash. They do no vetting of hosts and when there’s a problem they throw their hands up and claim they can’t do anything because the host won’t agree to give the money back. If a host is scamming people why would they voluntarily give up the money? I’ve had it with them, I was stranded in Baltimore in May 2021 without a safe place to stay AND I’m out $200. I had a terrible experience with them 7 years ago and hadn’t used them since. Never again.
Worst customer service
by YazBurak on 2021/06/05 20:46
They can’t solve a basic issue, they can’t even explain the reasonif the issue. I wasted my time for nothing because they have no idea what they are doing.
软件存在bug吧。
by ahua19910627 on 2021/06/05 20:04
无法预定,因为我是新的用户吗。还不是在需要的时候才开账户。但是就是这么紧要的时候因为是新用户可能存在高危?我带着一家老老小小能有多高尾🐸无语
Difficult to use! A pain.
by xxxxxxxxccc cc cc cc on 2021/06/05 19:27
Ggghhb
Absolutely The worst.
by heatherhuglin on 2021/06/05 15:33
We booked a beach front property for Memorial weekend. One hour before check in the host canceled. We scrambled for hours trying to find somewhere to stay. There wasn’t a single Air BNB or nearby place to stay. We ended up having to book a very expensive hotel 25 minute away from where we wanted to be. The price difference between the hotel and the condo was almost $1,000. The host offered to pay the difference but then disappeared and never responded back. I filed a claim with air BNB and it’s been a week now and still no satisfactory resolution. I did get a refund for the air BNB but there hasn’t been any other compensation. It’s extremely upsetting that I had to go out of pocket almost $1,000 more than I was planning on spending for a last minute hotel on memorial weekend. The rep I was speaking with just wanted me to reach out to the host for reimbursement which is completely inappropriate in my opinion. As the 3 rd party they are the ones that are supposed to mediate issues between hosts & guests. I’ll never use air BNB again. Ever. I was stranded in Corpus Christi Texas and was left no choice but to call every hotel to find a place since I’m from Indiana.
Ponzi scheme
by fire Shreya on 2021/06/05 10:13
This is the newest Ponzi scheme
Great idea now a scam
by LeventeB on 2021/06/05 00:13
Airbnb used to be a great and affordable alternative to staying in a hotel etc. Now though, the app is completely ruined by 100-200$ cleaning fees. The prices are not transparent at all, and it’s become ridiculously expensive. All this is made worse by the fact that half the listings add like 150$ or more in fees and then make the guest clean everything- wash dishes, vacuum, take out the trash, strip sheets and more. What a joke.
DON’T DO IT!
by tkruiz18 on 2021/06/04 23:38
They will side with the host 99 % of the time. Had the worst experience ever, no refund was ever received and good luck trying to contact customer support.
Just get a hotel
by Kkenzz063 on 2021/06/04 21:59
Not worth it anymore. Air bnb’s used to be cheaper than hotels. Even with slight increase it made sense with full kitchens. Now most places charge insane rates. They expect you to do all the dishes and start laundry. And still get charged $100 cleaning fee for a few night stay. Doesn’t make sense. Also if you are giving more than 72 hours notice I don’t see why I am only entitled to a refund of only 50% of my stay PLUS paying for the first night and an undisclosed “fee”. I do not recommend air bnb anymore.
App not working properly
by stephen.moore on 2021/06/04 21:28
When opening a link to a property sent in iMessage, it does not direct me to the property in the app
Restrictions on renting entire apartments?
by hunter907ak on 2021/06/04 19:42
I have been a user of the app for many years. All of my reviews from my hosts have never had any problems with me having parties or inviting unlisted guests. Why does Airbnb restrict me from Booking entire places now? It didn’t do this during the peak of the pandemic and now it’s doing it? Doesn’t make sense. I am very unhappy with these random restrictions that are implemented now. Time to take my money to another app. Worst restriction guidelines ever!
App Glitches
by Eadaup on 2021/06/04 16:26
I have been having issues with the app glitching lately. I lost out on a booking the other day because it kept freezing and could not complete my booking. When I tried to message the host to see if there was anything that could be done the app kept telling me that there was no connection. I have tried to message AirBNB directly with this issue and it tells me that I need to log in to my account in order to do so when I am already logged in. Not to mention for a couple days the app would not even open.
Truly awful
by popcrnchic on 2021/06/04 03:42
Worst customer service. Lost thousands of dollars due to rude host.
Worst customer service
by UBOCEATSWIENER on 2021/06/04 01:39
Had a few day trip where I agreed to meet the host at 4PM. No response by 5PM. Contact airbnb customer support to have them tell me to wait 30-1hr for them to contact my host. Apparently he’s at a birthday party with his kids and cancels on me. Airbnb doesn’t even try to help me book a new place. The kicker? Here’s $10 credit for your next stay. Thank you for wasting my time.
Worst experience
by Kappa Face no Space on 2021/06/04 01:37
Dealt with an extremely sketchy host who kept messaging me offline. The accommodations were atrocious with broken glass on the floor and used batteries mixed in with used silverware. Left a less than stellar review then was harassed by the host repeatedly. Airbnb customer support did not do anything! Unbelievable. Would recommend a hotel instead as a much more clean and professional option. This crazy individual is still hosting properties on this app!!! Also full of fake reviews. So unreliable and sketchy
Disgrace of humanity
by chris45324 on 2021/06/03 19:07
@Airbnb is a scam trash company owned by greedy rotten rats. People who want to file law suit against this scam company should reach out. Charging illegal cleaning fees of 200% of your stay but then MAKE customers deep clean the entire place before leaving is illegal.
Was a great concept, rentals abuse cleaning fees tho
by Sarabara540 on 2021/06/03 16:46
Airbnb is a great idea and used to be a wonderful way to travel. It seems impossible to book a listing anymore without having the price almost double after outrageous cleaning fees, service fees, and occupancy taxes. Anytime you see a low listing it’s someone trying to manipulate you because by the time you go to reserve it the price has doubled with fees so that their listing can slide into lower price brackets. It’s ridiculous. And on top of that most of these places also ask you to clean before you go, after you’ve paid them a $100, $200, $300 Ive even seen $500 cleaning fees. Totally out of control. Back to hotels we go I guess
Terrible customer service.
by Nonskid consist on 2021/06/03 14:44
Along with the completely overpriced reservations to make, it is nearly impossible to get good customer service from anyone within this company. Would highly recommend staying in a hotel room if possible because this company is turning into a joke. Used to be a great alternative for vacations but has changed into a money hungry company.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Worst customer service ever!!
by Prettyprincesskage on 2021/04/03 23:29
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
Awful Customer Service
by ÅBÇDÊFGHÏJKLMNØPQRSTÚV on 2020/08/16 01:19
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
Airbnb has horrible support for customers
by poppy131313 on 2021/04/08 18:37
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
Terrible company
by Elisabeth162628 on 2021/04/05 14:57
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
Unhelpful Airbnb
by Fhxhvfhjff on 2021/02/12 17:14
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
Ok it’s time to abolish the Covid cleaning fees
by Macieg4me on 2021/06/12 21:04
I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
The absolute WORST customer service!!!
by Treviewsapps on 2020/08/01 21:07
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Terrible customer service
by Epicaustin1026 on 2021/04/01 21:28
I used this app for a while and never had an issue. I have nothing but positive reviews and have never had a problem. It was only recently that I decided to stay at a place in which I had to evacuate twice due to a fire alarm that I had a problem with this app and the people who work for them. I decided to contact the host asking for a refund as I was only able to stay at her place for under an hour. She proceeded to tell me that it was a false alarm both times and that she wasn’t able to refund me for even half of the money I spent, which is Airbnb policy to refund for at least 50% of the trip if it is canceled on the first night. Obviously I was very upset with the situation and so I contacted Airbnb themselves, who took weeks to reply just to tell me that there was no proof that I had to evacuate the building, even after I sent pictures of the fire trucks outside. They decided to refuse to refund me and I am still furious about the situation. I don’t plan to use this app again given my situation and I advise people to keep in mind that the customer service is VERY unprofessional and do not care about their customers. I am not one to complain, but this app doesn’t seem to care when an inconvenience happens and it seems like they just enjoy stealing peoples money. It’s very unfortunate.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Unreliable: this is not about technology only.
by Micleus52 on 2021/01/03 17:57
I wrote a review yesterday about a bad experience I had last week. When I say bad, I mean 3 big cockroaches inside the house, one of them under the sink. The place was so dirty I left one night before the rental ended. I wrote a review sharing my experience. A few hour later I received an email from AirbnB, stating that “They determined that my review for was in violation of their review policy – specifically the section on relevancy” and that “After examining my review for, they determined that its content didn’t contain enough relevant information about my host or experience to be informative to other community members. For this reason, they have removed the review”. They also informed that “This decision is in line with their review policy”. I read the policy and there is no way I infringed it. No second chance to write about a bad experience. Unilateral. I was curious and I spent a couple of hours checking several properties looking for bad reviews, Guess what? None. It is the AirBnB alternate reality, where everything is about them, their hosts and their stockholders. Customer satisfaction is manipulated. They do not care About their guests. Apps are not about technology only but about corporations behind it. This one is not reliable.
Terrible Customer Service/Assistance
by Alex102593 on 2020/09/21 20:26
I made a reservation for Airbnb, and was confident with my reservation based on the description and pictures. Once I arrived at my Airbnb, it was clear to me that the pictures and description or not an accurate representation of what I had paid for. The place was filthy, and falling apart. Covid was spiking, so I found it extremely uncomfortable to know how crammed the area was. The location of the house with an unsafe environment. All in all, it was safest and appropriate to leave. I believe the host was aware of the dishonesty, not allowing for refunds. The worst part about my Airbnb experience was the customer service. It took me hours to finally reach somebody, and when I did, I was transferred back-and-forth between employees until somebody said that they would be able to help me with a refund. This employee said I would have to wait for a call from the refund department. I waited a couple days before reaching out to the employee about not receiving a call. The employee said to be patient, and that it may take some time because of Covid. The chat was disconnected and I never received a call. I’m completely dissatisfied with the service I had with Airbnb. Unless something is resolved, I am confident to say that I will never recommend this service to anybody.
Don’t expect any help if anything goes wrong.
by User265337 on 2020/09/07 01:55
They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Lack of support, steals your money
by mah3hh on 2020/12/09 04:36
After reading several reviews and comparing to my own experience I have found that Airbnb has no problem at all stealing people’s money. When you reach out for support they do not give it to you. They inform you about needing pictures only once it is past their 14 day policy. I have read many stories about Airbnb stealing customers money. But they also steal money from the host. I rent my Tiny Home through Airbnb and was having issues with the hot water heater. I offered my next guest a discount but they chose not to stay without hot water. So they canceled. Airbnb still charged me a fee even though the customer is who canceled. I waited forever for a supervisor to call me all the while only getting emails from her stating she was out of the office and would call me the next day. Never receiving a call she finally stated in email I could provide pictures proving the hot water heater was not working, but only if 14 days had not passed since the canceled reservation. Which after the repetitive emails stating she was out of the office and never contacting me, 14 days had already passed. I was charged and the case was closed after pleading with her to please not close the case. I would give zero stars if I could they do not even deserve one.
Customer Support
by Johnny Gale on 2020/09/01 15:16
Airbnb Customer service is terrible and they lack empathy for guests. There really needs to be another app just like this but better. I was banned from Airbnb after a host reported a lie. Mind you I reported him first! Because he stole money from me and was unprofessional. Airbnb took the hosts side and banned me forever. I can never create a new account which is a bit harsh. My account had all great reviews but because of this one host who lied on me my account is banned. I am banned from the Airbnb community. I tried to prove my innocence and explain the entire issue but Airbnb did nothing at all. I never even got a refund. How is that a guest reports a host first then the host gets upset because now he has a negative review and reports me back but says a bunch of lies to mess up my account is not cool. This is totally unacceptable and I should take Airbnb to court! I should not be banned I’m in the right the host is in the wrong. Not sure what’s wrong with Airbnb customer support team. They do not care at all. It’s very frustrating. I’ve tried several times sending multiple emails and calling multiple times and Airbnb has done nothing. They told me their decision is final. This is very unfair. I hope some day someone creates a new app that will compete with Airbnb.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
Cherry’s place was amazing. Cozy house with beautiful touches.
by gatoloco* on 2019/08/02 01:56
Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
Horrible experience . They really have gone down hill
by Sagasorus on 2020/08/13 00:45
Have just had THE WORST experience. Have tried to book a mini trip in California . Firstly I just booked a place in Carmel, looking at the listing closely after booking I realized there were more photos of beds then were listed . I then called the number listed and some weird man answered, screamed at me that I have the wrong number and slammed down the phone. Upon further research it turns out the listing is actually a small Hotel. I called the Hotel and they were disgusted to hear someone is making an Airbnb under their name. I have confirmation from the actual owner of the REAL hotel and they have confirmed that the listing is NOT them . Air Bnb’s response ‘ we will look into it. ...... 6 hours later nothing . Then on another booking a lady claimed the house was animal free and then minutes after booking I was reading the reviews and saw that someone had complained about animal hair. The owner then admitted she sometimes has he let’s there. I’m allergic to dogs so asked to cancel within the hour of making the booking. Airbnb by then refused to refund me in full even though it says clearly in their site ‘cancel with in 24 hours for full refund’ :( so disappointed and will never book with them again
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Low Quality Long/Short Term
by Nicholas_456 on 2020/07/23 16:54
I’ve been renting with Airbnb for over 4 years, mainly for the convenience of short term stays for business travel specifically while living and working in Miami. Nevertheless, as I made more money and gained more vacation time I looked into long-term rentals for leisure. The pictures presented on the website weren’t consistent with the actual rentals upon arrival. In addition, to the last minute cancellations after the booking’ been confirmed. I will take responsibility for my actions when I say my spouse and I share an account sometimes to make things more, “user friendly” while we’re traveling and in different locations. For example: When I’m on business travel in a hotel and I need a last minute arrangement because of a delayed flight. Lastly, since the shake; downfall and switch of Airbnb’s upper-management. The quality of Billionaire revenues companies have yet to suffice the quality of there products. I am a Real Estate Listing Consultant in America and with that being said, we are held accountable for our actions accompanied by the products marketed and distributed. My advice to you, find another trustworthy short and, or long-term rental agency accompanying a plethora of qualities for your needs. With Warmest Regards, — Former AirBnb Renter
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Shady business practices
by Simkat92 on 2020/10/05 20:07
Had a terrible experience renting a condo in Galveston, TX. The property owners go by the name, “Beach Time Vacation Rentals BTR” and they falsely advertised their property. They claimed it was “beach and water front” and when we arrived we found it was neither of those things. There was a “beach view” but if you wanted to get near the actual beach you would have to cross a busy highway to get to it. Upon arriving we noticed this detail and called the property owners to cancel and get a refund. Leta, the supposed property owner became instantly hostile and aggressive over the phone, almost like she has dealt with this issue before and can’t even pretend to care. Airbnb was no better. They sided with the property owner and the $1,000 we spent on a 2-day rental was down the drain. We would have been more than happy to get the refund as a credit and spend it on another rental that wasn’t falsely advertised. But no such refund/credit was issued. Airbnb’s customer support is almost nonexistent so be super careful before booking that the rental is something you really want, because you won’t get in touch with another human for weeks after filing a complaint. We will NEVER use Airbnb again and we have told all our friends and family to stop using them as well.
Horrible Customer Service
by alexgray4798 on 2020/08/03 18:01
I had my first and last stay with AirBnb almost two months ago. Customer service is horrible and I will not be using this service again. I decided to leave early from my stay, because the host had me under the impression the neighbors were calling her and telling her false information about me and the two others staying. So I left the stay early due to feeling uncomfortable with the neighbors. As soon as I get home, the owner decided to change her story and tell me that “friends” of mine were the people contacting her, not her neighbors. The host decided to put that in the review about the guest (me) along with multiple paragraphs of NOTHING BUT LIES. I contacted AirBnb about this, and after about a month and a half of waiting, they finally replied and said those paragraphs of lies and exaggerations “followed the guidelines”. Meanwhile I can pull up their “guidelines” and point out everything wrong with that review and how it doesn’t follow them. For example: “Content that refers to circumstances entirely out of another’s control”, “...assumptions about a persons character or personality”. The review broke both of those EASILY, yet AirBnb finds it completely okay for a host to write nothing but lies about a guest and ruin their reputation.
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
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Description
Every day, millions of Airbnb Hosts connect curious people to an endlessly interesting world. Guests can discover the perfect place to stay for every getaway and explore new experiences while traveling, or online. Hosts can list their extra space, receive hosting tips and support, and earn money while creating memorable moments for guests. FIND THE PERFECT PLACE TO STAY Choose from millions of unique, one of a kind places to stay —near or far—in many countries around the world. Find everything from a lakeside cabin to a secluded beach house or an apartment in the heart of a city. Browse through listings of places you’d love to live, work, or just relax, and book your stay directly in the app or save it to your wishlist for future travel. DISCOVER THINGS TO DO WHEREVER YOU ARE Find unique Airbnb Experiences to do on your travels -- or even right in your hometown -- led by local Hosts across the globe. From exciting and educational guided tours to delicious cooking and dining experiences, local Hosts are eager to open their world to you. Browse and book Airbnb Experiences based on your destination, or save your favorites to your wishlist and share them with the people you’re traveling with. EXPERIENCE SOMETHING NEW—WITHOUT LEAVING YOUR HOME Online Experiences let you explore the world through activities led by one-of-a-kind Hosts from the comfort of your own home. Learn something new just for yourself, book a private group to bring your loved ones together even when you can’t be together, or tour the world and meet new people right from home. Find things to do online for any age or interest, book, save, or share your favorite ones—all with the airbnb app. CONNECT WITH LOCAL HOSTS Feel at home, no matter where you are. The airbnb app allows guests and Hosts to stay in touch, receive up-to-the-minute information about their bookings, and make the most of their trip by getting the best info on everything local that only expert Hosts would know. SHARE YOUR WORLD AS A HOST Join the millions who host every day to connect with people and share your world. Earn extra income for life’s extras by opening your world through hosting. List your space directly from the airbnb app, then receive personalized tips and insights from the Airbnb team to continuously improve your listing. MOMENTS THAT MATTER, MADE POSSIBLE BY HOSTS Escape the hustle of everyday life with the people you love. Learn something new about a culture that’s interested you for years. Spend time with old friends—or make new ones—over a shared interest. The airbnb app opens up a world of magical moments, made possible by Hosts. Guests can use the airbnb app to: • Book vacation rentals and experiences made possible by hosts for your next solo journey, family vacation, or business trip • Search for last minute stays or longer host-managed rentals • Save your favorite homes, things to do, and places—and add invited friends or family to planned vacations • Add experiences and events to your itinerary • Message your host for directions, assistance, and helpful tips Hosts can take advantage of the airbnb app to: • Share your extra home space through the vacation rental platform or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
App review constantly crashes
by Amazon power user jah on 2021/06/20 21:21
On iPad 6th gen
If you do not have a google account is impossible to log in
by daniel uzca on 2021/06/20 20:28
.
The worst app
by sayno plz on 2021/06/20 20:16
Don’t waste your time with them, they literally might be the worst place to rent from. Your better off sleeping outside
No protection for renters
by Jhonny Zheng on 2021/06/20 17:10
I got kicked out by the host all of a sudden. I did violate any house rules or Airbnb rules. I contacted Airbnb customer service and provided all the evidences like messages. All they said was to give me partial refunds. That costs me way more by staying somewhere else later. There is no penalty for hosts for doing such things.
Can’t log in on the app
by aunicornvomited on 2021/06/20 16:33
It continually takes me to a page that says, “click box to prove you’re a human” but there is no box to click. Mobile website does the same...
Worst security process ever
by sully l on 2021/06/20 06:07
Verified my bank card , cleared identity check , paid for my trip, all excited less then 24 hours of the trip . Just to get this message ! We’ve recently completed an evaluation of your Airbnb account, which included a consumer report generated using the Inflection SafeDecision API product offered by Inflection Risk Solutions, LLC. We regret to inform you that Airbnb, Inc. has decided to permanently deactivate your account due, at least in part, to the following information contained in that consumer report: - Criminal Records Match Which is complete bogus , no idea what they talking about. Meanwhile their saying the funds can take up to 5 business days to return and that’s all the money i have to attend my uncle funeral .Now I don’t know what I’m going to do , I should have stick to the old fashion book a hotel room
Disappointed in Airbnb
by Apostcardlife on 2021/06/20 02:35
Very disappointed in Airbnb choosing to exclude Colorado residents from applying for their remote job openings rather than to share the pay ranges for open positions in support of transparency and pay equity. Consumers these days care about the ethics and transparency of the brands we support with our dollars. I am referring of course to the Equal Pay for Equal Work Act passed in Colorado in May 2019, which Airbnb has decided to respond to in this manner. See coloradoexcluded.com Deeply disappointed and I hope you reconsider, but, in the meantime, I will be supporting those who do not appear on that list of businesses undermining efforts toward pay equity.
This app is a scam
by Lunavines on 2021/06/20 02:26
The hosts can deny children Admission even if it not stated in the house rules, there are no refunds or customer service people to speak with i they will keep your money even if you didn’t stay or were accommodated, better of using Priceline, we go glancing all the time this was THE WORST EXPERIENCE I have ever paid for.
Never booking AGAIN
by Kiiii_lolo on 2021/06/20 01:55
It’s a little over a week left for my best friend’s bachelorette weekend in Miami & we get an email from the host stating she has to cancel and refund us due to personal issues 🤔Mind you, we’re going 4th of July weekend so everything is booked. Now we have 10 girls flying in WITH NO PLACE TO STAY !!!! Our refund isn’t going to be made available until the week we leave so we have to front more money to get a new place. Airbnb had us on the phone 40 mins waiting to speak with someone who claimed she was going to reach out with other options for places to stay but we have not heard ANYTHING ! It’s a holiday weekend & with 10 girls there’s literally nothing reasonably priced for us available !!! How does Airbnb allow hosts to do this ? I wouldn’t mind if there were other places available but they can cancel at anytime with no warning & then your screwed. I’ll be back to only booking hotels for the security. The privacy was great but this is outrageous. Imagine if it was days before our trip. We would have been stranded smh
STOP USING THIS NOW
by Mochi8bugs on 2021/06/19 20:30
Don’t use this app. They no longer offer refunds, if you can’t make it or by any reason they will no longer refund. They also charge absurd fees if you don’t end up staying. I’ve never gone to one where there were there were not hidden cameras. We find them constantly in the bedrooms AND several in the bathrooms. IT IS NOT SAFE!
Can’t process payments
by Dug4000 on 2021/06/19 19:51
The app is fun for browsing but useless for booking and will waste your time stuck on hold while you wait for your payment to process. Spoiler alert - It never actually gets processed and you’ll have to close out the app entirely, hoping that you didn’t get charged for an incomplete booking.
Excelente
by Frangollen on 2021/06/19 17:28
Es la mejor plataforma.
One too many bad stays
by R0CK15 on 2021/06/19 17:25
Not the move.
Nightmare. Absolute nightmare.
by CarlSalazar29 on 2021/06/19 16:37
There’s a reason Airbnb is facing massive class action lawsuits and underperforming every target projection. If you want to be treated like trash for any and every support issue, be punished for reporting abusive hosts, and defrauded from refunds owed to you-this is the app for you.
Buyer’s Beware!
by JRskatr on 2021/06/19 01:32
We booked a stay in Ottowa, Canada (we’re from the U.S.) anticipating we would be allowed in the country by June 25. Come June 18, 2021 to find out that despite Canada having almost no Covid cases in the entire country, they still aren’t letting anyone in. We contacted Air BnB to explain the situation and asked if we could get a refund and they basically said sorry your loss. So we just lost around $800. Horrible customer service, deleting the app and will stick with hotels from now on, which is a shame because I met some really cool people through Air BnB. But this is inexcusable.
Poorly developed
by Mreeves336 on 2021/06/18 15:58
The app sends 2 verification codes when you hit the button once then says you’ve gotten too many. If you get a new phone number and the old one was used by someone worn airbnb then you can’t book. They have no options but for you to track them down.
Scammed
by J. Ritzert on 2021/06/18 10:50
I will not use Airbnb again! We booked a summer vacation back in November, only to find out we got scammed less than two weeks before our vacation. We were checking out the house and finalizing our plans with our family and noticed something wasn’t right. We tried to contact our host only to find out he was long gone or didn’t exist! So now we are less than 2 weeks from our vacation and have no where to stay! Although they did give us our money back, they could not find us a place to stay that was very similar to what we had booked. We went through a totally different website and booked a place that costs us more money than we had originally planned to spend, but there wasn’t much we could do! Everything was totally booked in the original area. We were supposed to be one block off the beach and now we are about 10 miles from the beach! Airbnb needs to do a little more research on the people posting homes on their site to make sure it’s a real place and that they person listing is the actual owner! They did offer 10% off our next booking, but I refused since everything that was left in the area was 400+/night over our budget and was not even for the same days as our vacation! It would’ve cut 2-3 days off our vacation! Although people are dicks and scam other people all the time, I feel Airbnb should’ve made it right and paid the difference of the place we found to stay that would have been as close to what we had originally booked! Very disappointed in the entire situation!
Terrible booking.
by Caalibb on 2021/06/18 04:16
This new update is absolutely ridiculous. I have booked multiple times and have never had a complaint or bad review posted to my account. Now, because I do not have enough reviews, I am for some reason unable to book a room last minute. The host even preapproved my stay and invited me to stay! This is absolutely unacceptable and I will not be booking again with Airbnb until this is resolved. Absolutely ridiculous
Support is the worst
by Kkfrygfjkni on 2021/06/18 01:29
Airbnb support is useless unless you call and even then won’t grant refunds when the stays were CLEARLY unsanitary. The app is great when the place is great but the company offers no support for customers and doesn’t hold host accountable for their issues.
Not allowing me to book.
by Kidsaiddopekid on 2021/06/17 23:24
I am very upset with this app. I’ve been attempting to book for several weeks, and my case has been elevated nearly 2 months ago; but no contact, nor have my account be fixed. This is frustrating, and to not have a line that allows customers to speak with them aside from customer service is piss poor.
Wonderful Customer Support
by JoeDiPhone on 2021/06/17 16:20
We had a booking for April 2019 that got canceled due to COVID. We opted to keep it as a full credit to use in a future booking. We did a booking for December using the credit, but this also got canceled due to Covid. When I did a new booking recently, only a small portion of the credit was available. Most of it went missing because of the use and cancelation of the second booking which probably created some sort of database error. I was able to reach Acel in Customer Support directly on the phone. After she took all the details she initiated an investigation. Before long I recovered all the credits without a problem. 5 stars all the way for customer support. Also our stays have always been super positive so far and love the ease of their App for bookings and communications with the hosts.
Do not be a host!! AirBNB does not back you
by Kill ops on 2021/06/17 13:14
AirBNB denied paying a substantiated claim of property damage of a little over $3500.00 from one of their guests staying in our duplex suite. The rules were no smoking, no pets and no more than 6 guests. These guests destroyed our duplex. They punched and broke glass of entry door. Smoked, had 3 dogs which one bled being in heat, as well as stole and damaged furniture. A neighbor told us they had over 15 people in the rental. AirBNB claims they have a host guarantee for property damage. We filed a police report, took pictures of all the damages, got invoices, quotes, receipts of things that either needed to be cleaned or damaged that needed to be replaced. We submitted to AirBNB all valid proof and they closed the case out with a $279 reimbursement and stated they mediated this. This is unacceptable because we are well over that amount and have already paid out $2500 to fix these damages. I am filing a complaint due to AirBNB not screening their guests as well as false advertisement of their host guarantee. We are super host and this is how AirBNB takes care of us. Beware and stay away from this company!!
Alert!!! Airbnb will charge you large sums anyway they can.
by DHMcconn on 2021/06/17 13:02
Airbnb’s customer service is the worst. They take days to call back only to restate their ambiguous policy. After a cancellation for long term rental, charging a month of rent is expected. However, they also charge for service fee but unclear what the service fee amount would be. Instead of charging a month of service fee, they’ll charge for the ENTIRE year!!!! So be aware that they’ll take thousands of dollars from you whenever they can!!!!!!!!!!!! Customer service also unwilling to help except to quote their policy. Spoke with Maryann and Prabhjot, unwilling to offer real solution except to charge the large sums of service fee for minimal service. Never using Airbnb again. Use Vrbo instead.
Very bad experience
by AnnaFlyGal on 2021/06/16 23:54
The host contacted me, they had to cancel because their AC broke. They offered me a place in Venice. That’s not where I wanted to be, so I declined. Then they refunded me, which of course will take 5-15 business days, of course Airbnb is blaming my bank (chase) for a slow process. Then Airbnb offered a $71.40 coupon discount but that didn’t go through. Now I had to call Airbnb and they didn’t understand that either (Mary helped me) Then she finally said, I had to spend more money per night in order to get the coupon fee. Very weird! I ended up booking another one for more money anyways then my prior reservation. Very confusing and hope you can give me a discount or anything for all this inconvenience.
Links to Professional Rentals that discriminate
by you crossed the line on 2021/06/16 19:58
Airbnb is not just privately owned homes. It links you to professional companies such as Turnkey Vacation Rentals whom has shown nothing but intimidating action to me since I answered their question wrong which was, “Why are you traveling?” Because I need to be at Vanderbilt. Now they assumed I am a patient just as they assumed my dog was a Service Dog which would be irrelevant at the Pet Friendly place they claim to run. It never occurred to them I am a visiting professor from another Law School or an interviewee or from the CDC or a donor. They just assumed I am disabled with a service dog and the games soon began. The absolute illegal game of discrimination. They are probably unaware that the very 1st Service Dog in the USA belonged to a Vanderbilt Student and that Tennessee has one of the strongest systems of support for those disabled utilizing a Service Dog. So what is the correct scenario of my visit and why should it matter? This was my first experience with Airbnb and when I complained, they closed it. Needless to say it will be my last if it happens at all. One shouldn’t have to travel in intimidation because an assumption is made about them. God bless those whom do have to deal with such cruelty from those whom purport themselves to be professional. I booked through Airbnb. They choose to not even call me as I had requested. Turnkey Vacation Rental Properties is the one in blatant violation of both State and Federal Law within Tennessee but Airbnb have shown cold negligence in the way they have chosen to handle it. Does the app work well? At this point, does it really matter?
Never again
by nopenonopenonopeno on 2021/06/16 06:03
Never will I ever book through this site again. Booked my trip 3months in advanced only to be emailed less then A WEEK before my trip that it was canceled “due to security reasons”. Less then a week.
Racist Company! Watch out
by dodchalfbrle hskenx on 2021/06/16 00:54
This company has some racist algorithms that seem to discriminate against people who have recently been in Asia or have their phone language set to Chinese. When I try to make a reservation I am told that I've been evaluated to be a "risk" of some sort by their algorithm and I should stick to hotels. Not to mention their customer service is appalling. I live in the United States and I'm fully vaccinated.
This Ap keeps getting better and better; 1 request
by Mermaidgrace on 2021/06/16 00:11
Enjoying the ease of use, both in booking and reviewing. Thank you so much. One feature I would like to have as a Travel Writer is the ability to copy my review that I share with the host and paste it to the review that I share with community. Of course it won’t be identical, Bc it’s for two different audiences, but it would help me carry over the level of positive details that I wish to share with community without me having to remember all My key points and re-type. Thank you for your consideration of this. /Bella
Dumpster fire DO NOT BOOK A STAY!
by M1k3y28 on 2021/06/15 22:48
Airbnb is an absolutely abhorrent and disastrous customer service experience! They have zero and I mean zero control over anything apparently! I booked a stay for three months and wanted to adjust one of the payments slightly by three days and instead of doing so they decided thatA better customer experience would be to cancel my reservation due to nonpayment after 72 hours instead of moving the due date by literally 72 hours! Then I come to find out that this company actually pays $50 million/ year on keeping disasters out of the media including people staying at locations and being killed and dismembered this company is truly a dark company and I do not wish to support them any further! And if my suggestion means anything do not use this company and tell your friends and family far away. They literally paid 7 million in a settlement of rape victims. Horrible company will never get my money after this terrible experience!
Difficult to sign into app
by YHWH? on 2021/06/15 18:11
Spent one hour with helpdesk trying to sign in. Never succeeded except for temporary password.
AirBnB lost their way
by hutegger on 2021/06/15 13:58
AirBnB was my favorite way to travel. Unfortunately, they have lost their original spirit. In areas where they offer airbnb plus they no longer show my kind of hosts - close to real life - but only show the 5-star locations. I’m not interested in that! If i was, i would go to a 5-star resort! Second issue: airbnb asks host to point at their house on the map - so the exact location is stored in their system. Yet, they refuse to use that data and instead go by address. That works in the US, but not in Central America, India, or other countries where street addresses are not used. There you end up in totally wrong places, even dangerous situations! To me, this is a serious flaw; one that is very easy to fix for them. Yet, they don’t want to for years now!!! 😡 Every booking it is always a problem getting the exact location and finding the place. Always have to fight the system to get to contact host through whatsapp and get exact location from them that way. Using other services more and more - it’s a shame!!! Original AirBnB idea was excellent! A huge contribution to world peace and cultural tolerance building. Now, they got too big and are just trying to get more money! So sad!!! 😥
Frustrating app
by Sawwoman on 2021/06/15 13:58
I’m usually pretty good at navigating around an app until I figure out how to use it. Not so with AirBnB. I’ve been using it begrudgingly for about 5 years. My husband and I travel a fair bit and use AirBnB as well as other short term rental sites. I still haven’t been able to find a specific rental without having to guess which dates happen to be available for that specific rental. It’s also cumbersome to find the calendar for available dates on a particular listing. I could go on but suffice it say that AirBnB app editors should all be fired and a new, experienced crew brought in for a major overhaul. It’s so frustrating that I now search for short term rentals through different companies. AirBnB app: worst.
Almost perfect!
by ElleSimone on 2021/06/15 05:18
App is very well designed, I just wish you could search by host.
Fees are getting ridiculous
by yortyw on 2021/06/15 03:14
This used to be a go to app. Now there are at least a few hundred dollars in fees
Cannot wait until 10 pm the day that I’m supposed to check in to know if I can check in that day.
by Lineman1221 on 2021/06/14 22:30
I’m supposed to wait until 10 pm the day oil supposed to check in to see if I can check in that day. wait until 10 pm the day that I’m supposed to check in to know if I can check in that day.
Customer service is poor
by Chii_Energy on 2021/06/14 19:57
Took a couple weeks and multiple customer service agents to get my case settled and they still sided with the rental owner even when I proved evidence that there was no air conditioning. I’m guessing they sided with him because he’s constantly pumping people in and out of there making the company a lot of money but it was a total rat-hole of a place. I’ve had great experiences with AirB&B but this was enough to make me not want to use their service again.
Disappointing customer service
by Selina Voss on 2021/06/14 19:37
Had a horrible and unsafe experience while staying at a location. Was told that there was nothing they could do because I didn’t record or take photos of anything, not like that was something that came across my mind when my life is being threatened. I will not be using their services again as I’d rather pay full price at a hotel than have to experience like that. They need to work on their customer service and listened to their customers more than the hosts that clearly only want money. I’m disappointed because I loved this idea, but not so much now.
Constant Emails
by AirBNB Reviewer on 2021/06/14 15:47
Cool app. But do we really need 34 emails per week about air BNB? Also when you book a place and the app suddenly stops working and takes you to the front page again to start over, you will get double booked even though you only booked one time, then you will lose your reservation while on the phone with Air BNB attempting to help them fix the app issues, Then you will have to wait over a week to get your $500 back. Cool app, big hassle though, then clearing out 34 emails from Air BNB that had nothing to do with the app problems, just advertising and marketing other local business with constant email spam and constant daily requests for reviews of places we stay and stuff like that is a bit excessive ...... 3 stars at best.
Boycott
by Soufyan005 on 2021/06/14 15:26
Listing properties on stolen Palestinian lands.
Amazing Location Jersey Shore
by Louise Terpstra on 2021/06/14 14:30
The Osprey house has very nice views of the bay and all kinds of birds to enjoy. The kitchen with it’s open floor plan, makes for a wonderful family gathering while everyone is enjoying each other. The house is really amazing. We had a terrific time.
Great Concept Horrible Execution & Customer Service
by tfhubgh on 2021/06/13 17:33
They work so hard to fix all the glitches, but in reality the biggest problem with Air bnb is there customer service & continuous circles you have to do to anything on the app. I personally find the app very annoying & their customer service team a mess. Until you have a problem you will understand.
Use with caution ⚠️
by here4thebeer382 on 2021/06/13 16:37
The fees are ridiculous and they add up quickly. A $400 a night stay turns into $1000 a night very quickly.
No full refund
by jazfow on 2021/06/13 16:35
I reserve a trip for $498. I canceled my trip I only got back $38 . The lady told me I got to wait til somebody else booked them days in order to get my full refund back. I would never book an Airbnb again.
Favorite travel app for housing - could use a few updates though
by nat24j on 2021/06/13 15:06
I have been using Airbnb for as long as I can remember. I have traveled within the United States, Canada, UK, and EU, and resided at Airbnb’s. Any issue I ever had was quickly resolved in a professional manner and rarely did I ever need to use customer service. The reality of the aftermath of COVID is that these hosts and Airbnb itself did not have their usual business. Everyone lost out on a paycheck and things are going to be more expensive - that’s just how it is. My only improvement to the app would be to include cleaning fees and taxes in the nightly rate advertised so that customers are not surprised at the increase when checking out! When people select filters of how many guests and what dates - the app should refresh and show accurate nightly pricing. I know a lot of people have been feeling duped and are refraining from using the app because of this, but in my opinion is a quick tech fix!
They do not care about you
by Gcjensen on 2021/06/13 05:22
We checked in to a rental that had been broken into. Reported the issue and asked for a refund. We were denied and ignored. I can’t get anyone to answer my emails. Once they have your money, they couldn’t care less about your safety.
Blocks me from browsing on wifi
by TacoBeef on 2021/06/13 01:22
I’ve been using the app for a few weeks to plan a trip. Today all of the sudden it keeps saying “oops, there’s an error”. Can’t seem to fix this. Even tried using website in safari and get same result. Oddly though if I switch to cellular network it works fine. Makes me think they are blocking my isp ip address or something. Website will say “429 too many requests”. What a hassle. Can’t even login in or have sms sent to my cell number. “Oops!”
Ok it’s time to abolish the Covid cleaning fees
by Macieg4me on 2021/06/12 21:04
I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
Smoky Room
by jeffreys514 on 2021/06/12 19:57
Booked a room that was listed as a non smoking room. Showed up and room smelled like smoke. Cancelled stay and host agreed to a full refund, however when I requested a refund was only able to request a portion of the charge and was out $100. Didn’t do anything but walk in and walk out of the property. Host said they didn’t accept any of the fees charged so I am assuming Airbnb let the $100. Ridiculous.
Guests get screwed
by Ill privacy on 2021/06/12 13:52
Airbnb designs its system to take your money and there is no way to get it back if a host cancels or lies to you. If you use app to ask for refund from Airbnb, the cancellation function will to give you choice to recover all your money where a host does not authorize a refund even if your justified. Also even if they refund they keep money up to 10 days. To get help is almost impossible. Always remember to take screen shots of your communications with host to prove your case or Airbnb will not honor your rights.
Cleaning fees
by Jenny meza on 2021/06/12 02:43
Cleaning fees are out of control. I used to love Airbnb’s and used them a lot when traveling the country. Now an Airbnb that’s $65 can have a $75 cleaning fee plus other fees. Then there are pet fees that aren’t even known until after booking. I clean every Airbnb I’ve ever stayed at. Down to washing the sheets if there’s a washer and dryer. I can’t even. Just a way for hosts to rip you off. I can understand charging one if you leave the place dirty but this is ridiculous charging it upfront. Airbnb started off great as a competitor to these crap hotels but not anymore. Fees on top of fees on top of fees!
Big Raad
by Raadila1 on 2021/06/12 00:43
اسعارهم مبالغ فيها واماكن زبالة 🤮
App no longer works and fo no apparent reason.
by The Davage of Bliss on 2021/06/11 23:51
Updated twice this week and it’s still hosed. I can use the website with my laptop without issue, but that’s not exactly always convenient when traveling. The app worked fine for years and years, then one day about a week ago it started saying “error retry” and you can’t use it to search for or book reservations. I can see my inbox and use the app to message hosts, but that’s it. I’m livid. Fix this or I’m going to vrbo. I’ve already downloaded the app and I’m about to create an account right now.
Horrible company that treats guests like garabage!
by MJAliya on 2021/06/11 18:10
I have been using Airbnb for several years and have had several significant issues during this time. The final straw was when I tried to log into my account after booking a stay only to find out that it had been deleted without my knowledge or consent. I reached out to Airbnb for an explanation and initially they did not give me one and said they would get back to me. no one got back to me. I reached out yet again and several months later was sent an email stating that my account is affiliated with someone who is banned from Airbnb. I have reached out to Airbnb several times to get more information and they have refused to be transparent. I later learned that this has happened to several people with no explanation whatsoever.I can only guess that it is discrimination. I would love for Airbnb to give me an explanation and also to refund me for the extra money I have to spend because I wasn’t able to proceed with my booking at the last minute and had to find new accommodations at the last minute. This company is extremely unprofessional and whenever I call them for assistance everyone seems like they have no idea what they are doing
I’d rate 0 stars if they’d let me
by Flappy looks like a fish on 2021/06/11 06:06
Was planning a trip to Colorado and decided that since it’s an 18 hour drive from my starting point that we would drive for 13 hours then find a stopping place to rest. I found an available property on Airbnb— booked my reservation and paid. Airbnb 4 days later sent me an email asking me to upload my drivers license which I did no questions asked. 4 hours later my reservation was cancelled and my account was removed and blocked from the app due to criminal background. Now listen I completely understand protecting hosts, however I didn’t even get the option to disclose this information when requesting the reservation, while creating my account, nor did I get the option to attempt to explain my charges before my reservation was cancelled and I was removed and blocked. The charges happened 5 years ago when I was 18 years old, we all make mistakes doesn’t mean that we do not learn from them or have the ability to change. I have had 0 charges since that incident which might I disclose is a felony for mj possession…super violent and dangerous right🙃?? Here’s the worst part of all of this— 1. My reservation was cancelled on Thursday, I was supposed to stay on Saturday 2. After nearly an hour of being on hold with customer service to figure out when and how I would be refunded the money that I paid to book…I was informed that it would take up to 50 DAYS😐😓👎🏻????? Not cool Airbnb…Never in my life have I ever experienced such discrimination, unprofessionalism, and horrible customer service. I will never recommend or use this app again in the future (apparently I’m blocked from using this platform because Im a dangerous/violent criminal so that shouldn’t be an issue anyway. I don’t normally write reviews but after my horrible experience that I had using this company I figured I would share my story.
Login issue
by whiney meek on 2021/06/10 22:25
I have a trip coming up and can’t login to my account and it’s been paid in full please fix this or help!!
Very Poor Customer Service
by NYCers on 2021/06/10 21:24
I recently used Airbnb again after a long pause resulting from epically poor customer service. It’s happened again. The customer support agents have zero authority to do anything other than send links to terms and conditions. This company is incredibly short-sighted and focused on maximizing their revenue today at the expense of long-term growth and customer loyalty. Airbnb customer service is far worse than cable companies, which sets a new low. Oh the joys of monopoly. They have lost me after yet another very poor experience. Bye Airbnb. Good luck.
Horrible customer service, expensive and unreliable
by shyuep on 2021/06/10 21:15
I do not get the raves for Airbnb. I have made three bookings on Airbnb, thinking I would give the service one more chance each time. All three experiences have been a disaster. Customer service is horrendous. Requests for refunds are still not handled after more than a week. I only get emails in the middle of the night saying that they are unable to reach the host despite me having been able to reach the host daily for the past week. This leads me to suspect that they have outsourced their customer service to some country in the opposite side of the world. After accounting for cleaning and booking fees, you are lucky if you get a small discount on your lodging compared to professionally managed hotels, but you get none of usual amenities. Do yourself a favor and go for professionally managed properties. It will save you lots of headaches and money.
Rentals say available But they are not
by mermaidmagic on 2021/06/10 20:33
I have been tryingTo rent a place for 30 days.Many of the places that say that they’re available when you write the host the host says so not available or oh I’m trying to rent for the fall but they don’tSay upfront that they’re just trying to rent it for the fall six months versus 30 day minimum. Many places that I’ve tried to book that say they’re available , then when you contact host, they make up excuses why they are not available. then they are still listed on their page as available, so I don’t really understand what your rules are with the host’s and it’s really not fair to the person that searching for the rental of the BNB. Completely frustrating and continually keeps happening especially in the New York Manhattan listings that you have. I really wish BnB would address this with the hosts and make it easier for us that want to book to see if it actually really is available or what their rules are in advance to be able to book more easily with bnb. The stress that it causes to try to be booking places and not have them available when it says it’s available online is really stressful. Thank you
Service Fee
by StraightFromMom on 2021/06/10 19:39
We have used AirBnb for plenty of our family’s travels and have no had issues with the site until now. Since the onset of COVID travel restrictions, everything in life was unpredictable so we did end up needing to cancel a reservation here and there (always within the free cancellation time frame and never last minute) and upon our most recent reservation we were informed that if we cancel this reservation, whether inside or outside of the cancellation window of time, that we would not be refunded the service fee. I am baffled as to why we would be penalized even after being frequent users with appropriate use of the AirBnb service. This is quite a disappointment and will definitely cause hesitation for future bookings.
Awful customer service
by Matt's App Reviews on 2021/06/10 14:53
Had an Airbnb cancel on me 72 hours before my scheduled arrival. Airbnb made no attempt to rebook my trip and offered a paltry credit. I’ve called multiple times and have been repeatedly told my case manager is unavailable and will call me back. It’s clear they’re ducking my calls. I’ve learned my lesson and will never book via Airbnb again. It’s a great concept but clearly not fully thought out with 0 commitment by the company to provide support in the event of a last second cancelation by your host. I’ll be sure to share my horror story with everyone I can reach.
App is glitchy
by Zac Vaughn on 2021/06/10 14:36
This company has been around for how long..? And still they don’t have a working app. I get error messages all the time that force me to use the desktop site instead of the app.
Cabo
by 10Adrian73 on 2021/06/09 23:34
My girl suprised me with a mini vacation for a week in cabo san lucas. She rented a studio for a week for $240. The house had internet a big tv fridge and stove private bathroom and shower. A pool outside and a beautiful peaceful surrounding area. 20 mins from cabo 5 mins from the airport. Cabo was really crowded at times and it was nice to be able to stay at the studio swim and drink.
SCAM & ONLY FOR SKETCHY PEOPLE !!
by Young-dizzyyd on 2021/06/09 14:10
Don’t ever use AirBnB… they are a scam & will always side with host about refunds or any problems with your stay! I paid for a whole month! 2,000$!! Stayed only 6 days & STILL can’t get a refund for the nights I haven’t stayed. I ended up going home and paying for a hotel in my loco area instead which was another 2,000$! I am proceeding to pursue my claim through litigation… friends of mine had the same experience but there air bnb was just filthy…& again, no refund or anything for him either. Airbnb will definitely be shut down soon. You’re better off enjoying your vacation at a hotel! Plan to make a viral tic tok about them. They really don’t help you out at all… NOT WORTH YOUR MONEY AT ALL!!!
Worst experience
by adam987$$ on 2021/06/08 21:26
App is buggy and doesn’t work half the time. Tried to add 3 different payment methods none of which would go through. When I called customer service was actively unhelpful and just told me to use the messaging feature in the app
Show real prices
by William Talmadge on 2021/06/08 21:07
It gets old having to click through every listing to see what the real price is then memorize it.
Decent app, horrible pillows
by Izzie me on 2021/06/08 20:50
I don’t know why but literally all the air bnb’s that I stay in have terrible pillows. Like kink in your neck, never walk or look the same terrible pillows. Normalize sleeping in the air bnb and fixing the bad pillows
Wishful thinking
by friendly fungi on 2021/06/08 18:06
Checkin times are same as hotels. I like the idea but finding good people who aren’t only concerned about money and a decent place is big hit and miss.
Worst support system
by €-(:6371&'s) on 2021/06/08 17:18
This is still going on, I contacted the support team yesterday, said they would be taking my complaint up, and I haven’t heard from them, it’s been more than 24h and there is no other way to contact them except for chat!
Poorly
by Ferrari009 on 2021/06/08 17:16
if something happens to you, this company is not responsible, I came across this. Take better hotels, still the same prices
App is OK, company itself does almost nothing
by TeamO'Neill on 2021/06/08 13:19
In exchange for their fees, the platform does almost no actual vetting of the spaces or rampant slum lords abusing the overall experience for many. The high fees do not go towards anything meaningful that I can see.
Worst customer support
by Warcraft_dota on 2021/06/08 04:55
Useless app with no customer trust, all they need is money greedy
Crap service
by NiggaS303 on 2021/06/07 23:58
I tried cancelling an event I planned because my dad passed away, tried to get my money back since I never attended but wasn’t able to —-270 down the drain for nothing. This was my first experience also
Supports illegal occupation of Palestine
by Fruity ninjaa on 2021/06/07 19:10
My stays and experiences have been great but I will be deleting the app as I found out they are endorsing homes and experiences in illegally occupied Palestinian land.
Airbnb is breaking the law
by Pw henderson on 2021/06/07 15:31
In our county, it is required that Airbnb post the permit number for rentals. Our community has asked them to do this dozens of times. Airbnb refuses. Airbnb is the only reason illegal short term rentals survive in our community. Their rentals cause all kinds of problems. Airbnb has not only lowered the quality of life for neighbors but lowered our property values. Shame on the people that work at Airbnb.
App prone to Network error
by heoduslwk on 2021/06/07 11:20
All our hosts have been great. However the app is a pain to use. Heaven forbid you need to edit your booking details after having booked a trip. No pages load for app support either
Great stays
by D.Pizza app. on 2021/06/07 06:51
Have been using this app for years now and have had nothing but great experiences. A lot more comfortable than staying at a hotel, I always make sure to read a few reviews as they are very honest and prepare me for what I can expect from my stay!
BEWARE!!!
by JellybeanIII on 2021/06/06 21:51
If you have any issues at all Airbnb will not help you!! No costumer service at all!! They charge you a fee too... like 400-500 save your money and book with someone else....
Never Encountered Customer Support This Uncaring
by arysef on 2021/06/06 20:09
We had an Airbnb booked for 11 people which got cancelled 2 hours before check in because the host had double booked. We tried to book a replacement but couldn't because we were under 25 and Airbnb doesn't let under 25s book the same day. We called customer service and they suggested we book a private room which wouldn't work for 11 people. We asked to speak to someone who would let us book and they said they'd reach out in 24-48 hours (after the booking would be over). I know people joke about customer service being painful, but I think I quite literally have never had an experience as bad as this one. All of 11 of us were left trying to get something like 5 different hotel rooms.
Bad customer service
by cj1028000000 on 2021/06/06 19:00
Customer service is garbage not any help at all.
customer service in india
by a customer 99999 on 2021/06/06 17:14
not helping at all. since they moved the customer service to india to save costs you get the worse customer service ever. they don’t help and they clearly don’t care!!! you better book a hotel or user different platforms than using airbnb. WARNING
Worst customer service
by marcella marie a on 2021/06/06 15:48
I have been tirelessly been trying to get in contact with someone on the support team about an upcoming reservation where the host tried to cancel on me. The trip is less than a week away and I have not been able to get in touch with the correct case manager at Airbnb. They do not respond to the customer support messages through the app and hang up when you call and request to talk to a supervisor. I warn you, do not book with them as they have no intention on trying to solver your customer support problems.
Haven’t stayed in an AirBnB since 2014, now I never will again
by Cap4444444 on 2021/06/06 06:28
This company is such trash. They do no vetting of hosts and when there’s a problem they throw their hands up and claim they can’t do anything because the host won’t agree to give the money back. If a host is scamming people why would they voluntarily give up the money? I’ve had it with them, I was stranded in Baltimore in May 2021 without a safe place to stay AND I’m out $200. I had a terrible experience with them 7 years ago and hadn’t used them since. Never again.
Worst customer service
by YazBurak on 2021/06/05 20:46
They can’t solve a basic issue, they can’t even explain the reasonif the issue. I wasted my time for nothing because they have no idea what they are doing.
软件存在bug吧。
by ahua19910627 on 2021/06/05 20:04
无法预定,因为我是新的用户吗。还不是在需要的时候才开账户。但是就是这么紧要的时候因为是新用户可能存在高危?我带着一家老老小小能有多高尾🐸无语
Difficult to use! A pain.
by xxxxxxxxccc cc cc cc on 2021/06/05 19:27
Ggghhb
Absolutely The worst.
by heatherhuglin on 2021/06/05 15:33
We booked a beach front property for Memorial weekend. One hour before check in the host canceled. We scrambled for hours trying to find somewhere to stay. There wasn’t a single Air BNB or nearby place to stay. We ended up having to book a very expensive hotel 25 minute away from where we wanted to be. The price difference between the hotel and the condo was almost $1,000. The host offered to pay the difference but then disappeared and never responded back. I filed a claim with air BNB and it’s been a week now and still no satisfactory resolution. I did get a refund for the air BNB but there hasn’t been any other compensation. It’s extremely upsetting that I had to go out of pocket almost $1,000 more than I was planning on spending for a last minute hotel on memorial weekend. The rep I was speaking with just wanted me to reach out to the host for reimbursement which is completely inappropriate in my opinion. As the 3 rd party they are the ones that are supposed to mediate issues between hosts & guests. I’ll never use air BNB again. Ever. I was stranded in Corpus Christi Texas and was left no choice but to call every hotel to find a place since I’m from Indiana.
Ponzi scheme
by fire Shreya on 2021/06/05 10:13
This is the newest Ponzi scheme
Great idea now a scam
by LeventeB on 2021/06/05 00:13
Airbnb used to be a great and affordable alternative to staying in a hotel etc. Now though, the app is completely ruined by 100-200$ cleaning fees. The prices are not transparent at all, and it’s become ridiculously expensive. All this is made worse by the fact that half the listings add like 150$ or more in fees and then make the guest clean everything- wash dishes, vacuum, take out the trash, strip sheets and more. What a joke.
DON’T DO IT!
by tkruiz18 on 2021/06/04 23:38
They will side with the host 99 % of the time. Had the worst experience ever, no refund was ever received and good luck trying to contact customer support.
Just get a hotel
by Kkenzz063 on 2021/06/04 21:59
Not worth it anymore. Air bnb’s used to be cheaper than hotels. Even with slight increase it made sense with full kitchens. Now most places charge insane rates. They expect you to do all the dishes and start laundry. And still get charged $100 cleaning fee for a few night stay. Doesn’t make sense. Also if you are giving more than 72 hours notice I don’t see why I am only entitled to a refund of only 50% of my stay PLUS paying for the first night and an undisclosed “fee”. I do not recommend air bnb anymore.
App not working properly
by stephen.moore on 2021/06/04 21:28
When opening a link to a property sent in iMessage, it does not direct me to the property in the app
Restrictions on renting entire apartments?
by hunter907ak on 2021/06/04 19:42
I have been a user of the app for many years. All of my reviews from my hosts have never had any problems with me having parties or inviting unlisted guests. Why does Airbnb restrict me from Booking entire places now? It didn’t do this during the peak of the pandemic and now it’s doing it? Doesn’t make sense. I am very unhappy with these random restrictions that are implemented now. Time to take my money to another app. Worst restriction guidelines ever!
App Glitches
by Eadaup on 2021/06/04 16:26
I have been having issues with the app glitching lately. I lost out on a booking the other day because it kept freezing and could not complete my booking. When I tried to message the host to see if there was anything that could be done the app kept telling me that there was no connection. I have tried to message AirBNB directly with this issue and it tells me that I need to log in to my account in order to do so when I am already logged in. Not to mention for a couple days the app would not even open.
Truly awful
by popcrnchic on 2021/06/04 03:42
Worst customer service. Lost thousands of dollars due to rude host.
Worst customer service
by UBOCEATSWIENER on 2021/06/04 01:39
Had a few day trip where I agreed to meet the host at 4PM. No response by 5PM. Contact airbnb customer support to have them tell me to wait 30-1hr for them to contact my host. Apparently he’s at a birthday party with his kids and cancels on me. Airbnb doesn’t even try to help me book a new place. The kicker? Here’s $10 credit for your next stay. Thank you for wasting my time.
Worst experience
by Kappa Face no Space on 2021/06/04 01:37
Dealt with an extremely sketchy host who kept messaging me offline. The accommodations were atrocious with broken glass on the floor and used batteries mixed in with used silverware. Left a less than stellar review then was harassed by the host repeatedly. Airbnb customer support did not do anything! Unbelievable. Would recommend a hotel instead as a much more clean and professional option. This crazy individual is still hosting properties on this app!!! Also full of fake reviews. So unreliable and sketchy
Disgrace of humanity
by chris45324 on 2021/06/03 19:07
@Airbnb is a scam trash company owned by greedy rotten rats. People who want to file law suit against this scam company should reach out. Charging illegal cleaning fees of 200% of your stay but then MAKE customers deep clean the entire place before leaving is illegal.
Was a great concept, rentals abuse cleaning fees tho
by Sarabara540 on 2021/06/03 16:46
Airbnb is a great idea and used to be a wonderful way to travel. It seems impossible to book a listing anymore without having the price almost double after outrageous cleaning fees, service fees, and occupancy taxes. Anytime you see a low listing it’s someone trying to manipulate you because by the time you go to reserve it the price has doubled with fees so that their listing can slide into lower price brackets. It’s ridiculous. And on top of that most of these places also ask you to clean before you go, after you’ve paid them a $100, $200, $300 Ive even seen $500 cleaning fees. Totally out of control. Back to hotels we go I guess
Terrible customer service.
by Nonskid consist on 2021/06/03 14:44
Along with the completely overpriced reservations to make, it is nearly impossible to get good customer service from anyone within this company. Would highly recommend staying in a hotel room if possible because this company is turning into a joke. Used to be a great alternative for vacations but has changed into a money hungry company.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
Worst customer service ever!!
by Prettyprincesskage on 2021/04/03 23:29
We booked through Airbnb for our spring break vacation at the end of March. We planned on going to Florida and stayed 1 night due to an issue at the place we were staying. Since we had our dog with us, I couldn’t find anything around the area within our budget that would allow us to have pets. I ended up finding a place in Myrtle Beach to book that allowed the dog. We drove all day to get there and arrived around 11:30 PM to check in. We went in to check the place over for bed bugs as I always do. We didn’t end up finding any bed bugs, but discovered the place was infested with cockroaches!! I tried to contact the host first who didn’t respond until the next morning. I then filed a claim with Airbnb to get my money back because we ended up just going home and not even staying 1 night. Airbnb support finally messaged me 3 days after the incident which is where I provided pictures of the incident and explained what happened. I am still fighting with then to get my money back!! My issue is classified as a travel issue and, on their website, constitutes as a full refund. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. I will NEVER use Airbnb to book another trip again!! WORAT EXPERIENCE EVER!!!
Awful Customer Service
by ÅBÇDÊFGHÏJKLMNØPQRSTÚV on 2020/08/16 01:19
If I could give this company and this app a negative review, I would. I work in customer service, and I have never seen and will never try to emulate the kind of awful customer service I experienced with AirBnb. I won’t get into the details because I’ve told this story too many times, but in essence, my host lied and claimed that my friends and I broke her air conditioning system and thermostat so she could charge us for the already-broken system. She also promised to refund us if we left our trip early, and—although we did—she refused the refund and then tried to charge us for the the thermostat (and at twice the cost of the actual unit). I contacted AirBnb about this promptly, and not only did they take weeks to answer me back, but they never had the decency to call me back and get my side of things (they only emailed after I complained about not getting a call despite my host getting a call from them). They took months to get to a resolution and their resolution, though vague and unclear, was along the lines of “your host doesn’t have to refund you, and you can solve this on your own.” So, basically, my host and I got into a predicament which AirBnb refused to solve. I believe that their only reason for not wanting to handle this in my favor is because this host rents out multiple locations through AirBnb, and so she is more of an asset to them than I am. I hope this review helps them to see how awful that logic is.
Airbnb has horrible support for customers
by poppy131313 on 2021/04/08 18:37
After being deceived by a host and reporting it to the customer support team, the only resolution that we received was an email response more than a month after our trip that “it didn’t violate their standards and that they have gone over their community standards with the host to ensure they understand” 😒Are you kidding me?! The property is adjacent to a property that is currently burnt down but is occupied, in the original property description there was no mention of it. There is also an aggressive dog that will not stay off of the property and tried to attack me twice. This host approached us about installing a dryer to replace the broken one at the residence, then we brought to her attention the electrical problems throughout the house with all of the outlets that kept tripping or just were not working at all! She then asked me to fix them! I told her I absolutely would fix them but she would have to pay me for my labor! After buying the parts and doing the labor, of course she didn’t pay me for my work. Apparently this host has a few properties and because of this Airbnb doesn’t seem to have a problem with the fact that they are liars and scammers. They’re lucky that Sarah Foust had enough sense not to come to the property after calling me and threatening ME!! I will NEVER use this service again and I will NEVER recommend it!! I also have all of the photos and receipts, emails etc from this host 👌🏼🤔
If your are under 25 don’t open an account
by 123455645274 on 2021/05/08 16:23
I am from Connecticut and I was in Austin Texas for a work related trip. I specifically listed that it was a work related trip paid for by work. However, I was booking AirBnB on my personal account. I am 21 years old, and according to AirBnB they won’t allow and restrict my account so I cannot book an entire place for myself and I am forced to only rent rooms in peoples houses. This is direct discrimination based on my age it believes I am “high risk” to throw a party in an airBnb in a place I know literally no one. This is an absolute joke and I plan on deleting my AirBnB account since costumer service, which btw is out sourced to India so AirBnB does not support American jobs, told me there is nothing I can do but book shared rooms or private rooms in homes with the owners on site. This is obviously an inconvenience to me because I am a business professional spending an extended amount of time away from home and not all hosts grant kitchen access, nor does a normal person want to use someone else’s kitchen when the person lives in the same house. I am beyond unhappy with my experience. Would not recommend AirBnB and our companies will no longer be booking with them after this trip. Trying alternative apps similar to them Like VRBO. Air bnb no longer deserves to hold the editors choice badge or be the top app of its kind. Require them to step up there game or be out done by the competition.
Terrible company
by Elisabeth162628 on 2021/04/05 14:57
I just tried to book a small guest house for me and my little sister. It was for one night, about an hour away from our house. I wanted to take her on a small trip for her spring break- since she has been doing school online and hasn’t gotten to do much else due to COVID. When I tried to book it I got a pop up saying that I was unable to book it because I was a “high safety risk (could throw parties)”. I was confused because every place that I have stayed the host has giving me 5 stars/glowing reviews. I called their customer service line to figure out why this was happening. They lady I spoke to told me that they will not let people under 25 rent entire places because it’s a higher risk that I will throw a party. I am a 22 nearly 23 year old, engaged, security guard; Trying to take my 17 year old sister on a trip. I’m not looking to throw a party. They said I am allowed to book a room in someone’s house or share a hotel room with a stranger. Obviously I am not comfortable doing that. I am not going to put me or my sister in a potentially dangerous/uncomfortable position. I sent a message to customer service explaining my frustration, and the person basically told me “too bad”. I was going to try to find a way around this rule, but after reading all of these recent reviews; I never want to use this app. I went ahead and just booked a hotel, I would recommend you do the same.
Unhelpful Airbnb
by Fhxhvfhjff on 2021/02/12 17:14
I live in washington DC, on February 1rs I make the reservation for miama beach through the Airbnb application. I received my confirmation from the hotel that was available, they took the money from my card and everything was ready. My group was 8 people, we rented a van , we requested day in our job, we plan dates and place to visit mejor of our hotel. etc. ..., we were happy and excited about our trip to Miami Beach, Our reservation was from February 12 to 15. On February 10, I received an email from the hotel that they are over book and they just tried to cancel my reservation and return the money. JUST 2 DAYS BEFORE OUR TRIP. I contacted Airbnb to solve the problem. what they did were cancel my reservation and give me back my money. Looking for another list far our original place of reservation. Otherwise if we keep the same place we have to pay more due to dates. How that can be a great solution? In short, what they offered was to keep looking for places which were no longer available in the place of maiami beach. Anyway, I don't understand why arbnb allows hotels to cancel at the last minute and they can't do anything to help me. What kind of company are they? We lost time, money and our excited trip. I’m still waiting for an real solution. they didn’t give a real solution. Just return the money. I’m really frustrated about Arbnb. They are unhelpful.
Almost Got scammed and AIRBNB DID NOTHING EVEN AFTER PROVIDING PROOF
by Superbob03 on 2021/04/28 01:29
AIRBNB is not your friend and doesn’t care if you get scammed , and won’t do anything but say “sorry lol”. basically I wanted to take a trip to Colorado for my 21st birthday. I was so excited and planned my whole trip around this nice airbnb, costing around 150. It looked good, the only problem was a review saying it was a scam that I couldn’t see UNTIL AFTER I PURCHASED THE AIRBNB. Fast forward 2 hours after I couldn’t get a full refund, only half, the host texts me and asks me to cashapp her 150 if I want the apartment because “there was a technically difficulty and I was refunded the money” when I brought it to support with proof, they told me they talked to her and that she “simply made a mistake and was confused” but why didn’t she call airbnb in the first place about it, instead of trying to get money out of me. If I had cashapped the money, you know airbnb wouldn’t be refunding me that money, and instead they would’ve just said “oh sorry you need to be careful”, but because she said it was an accident, airbnb couldn’t let me get a refund, because why would I try and get a room from a girl who tried to scam me out of money. While trying to figure this out with customer support, she turned it into “no refunds at all” so I lost 160 dollars over the fact that AIRBNB DOES NOT PROTECT ITS CUSTOMERS FROM BEING SCAMMED. Absolutely Outraged, will never use this app again
Ok it’s time to abolish the Covid cleaning fees
by Macieg4me on 2021/06/12 21:04
I’m sorry but this has been something that’s bothered me since the start of the pandemic and I am not an “anti-masker” or a “conspiracy theorist” so I was grateful for the additional precautions, until I learned there were no additional precautions. As a company, you are fantastic to your hosts but are horrible to the guests. We have no recourse, are rarely believed over the host and truth be told, I feel like there never should’ve had to be a massive hike in cleaning fees (unless you’re honest about it and tell the guests it’s for the “host” putting themselves at risk by hosting and having to clean up afterwards and not telling us it’s for “deeper cleaning protocols”. Also most places in the US are fully open again which means this ridiculous hike in fees needs to be dropped and furthermore you should expect your hosts to be deep cleaning between each and every guest. The reason I know about the fees and why they were instituted is because I clean Airb&b houses for a few ppl when I can and for who I can…and for the record I always deep clean in between guests. It’s called good hygiene and keeping those people safe and healthy and that’s what you as a complete should strive for and expect from your hosts (not give them a cash prize for possibly doing it.
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
The absolute WORST customer service!!!
by Treviewsapps on 2020/08/01 21:07
I am truly so disappointed!!! My family is going on a vacation in few days and we booked a stay which we had to cancel because of misleading information by the host. But, the host was willing to give a full refund once airbnb reaches out to them. We spoke to the customer service representative and we WAITED FOREVER for them to pick up. They picky up finally and tell us that they will message the host so that they can give us the refund. BUT the host is messaging us saying that they never received any messages from Airbnb. So what is the representative doing to help? So the next day we called the customer service several time and each time being on hold for over 30 minutes. This man tells us that he will transfer us to the team specialized in refund and cancellation. We wait 40mins and this woman finally picks up only to tell us that there is nothing she can do. And she hangs up on me! What is she being paid for?! To hang up on the guests who waited 40mins to finally get some help?! We were bounced from one rep to another but here we are few days away from our vacation and we have an unconfirmed refund, no stays since we can’t book another place until this one is confirmed in addition to having to deal with the absolute worst customer service and no answers to any of our concerns.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Terrible customer service
by Epicaustin1026 on 2021/04/01 21:28
I used this app for a while and never had an issue. I have nothing but positive reviews and have never had a problem. It was only recently that I decided to stay at a place in which I had to evacuate twice due to a fire alarm that I had a problem with this app and the people who work for them. I decided to contact the host asking for a refund as I was only able to stay at her place for under an hour. She proceeded to tell me that it was a false alarm both times and that she wasn’t able to refund me for even half of the money I spent, which is Airbnb policy to refund for at least 50% of the trip if it is canceled on the first night. Obviously I was very upset with the situation and so I contacted Airbnb themselves, who took weeks to reply just to tell me that there was no proof that I had to evacuate the building, even after I sent pictures of the fire trucks outside. They decided to refuse to refund me and I am still furious about the situation. I don’t plan to use this app again given my situation and I advise people to keep in mind that the customer service is VERY unprofessional and do not care about their customers. I am not one to complain, but this app doesn’t seem to care when an inconvenience happens and it seems like they just enjoy stealing peoples money. It’s very unfortunate.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Unreliable: this is not about technology only.
by Micleus52 on 2021/01/03 17:57
I wrote a review yesterday about a bad experience I had last week. When I say bad, I mean 3 big cockroaches inside the house, one of them under the sink. The place was so dirty I left one night before the rental ended. I wrote a review sharing my experience. A few hour later I received an email from AirbnB, stating that “They determined that my review for was in violation of their review policy – specifically the section on relevancy” and that “After examining my review for, they determined that its content didn’t contain enough relevant information about my host or experience to be informative to other community members. For this reason, they have removed the review”. They also informed that “This decision is in line with their review policy”. I read the policy and there is no way I infringed it. No second chance to write about a bad experience. Unilateral. I was curious and I spent a couple of hours checking several properties looking for bad reviews, Guess what? None. It is the AirBnB alternate reality, where everything is about them, their hosts and their stockholders. Customer satisfaction is manipulated. They do not care About their guests. Apps are not about technology only but about corporations behind it. This one is not reliable.
Terrible Customer Service/Assistance
by Alex102593 on 2020/09/21 20:26
I made a reservation for Airbnb, and was confident with my reservation based on the description and pictures. Once I arrived at my Airbnb, it was clear to me that the pictures and description or not an accurate representation of what I had paid for. The place was filthy, and falling apart. Covid was spiking, so I found it extremely uncomfortable to know how crammed the area was. The location of the house with an unsafe environment. All in all, it was safest and appropriate to leave. I believe the host was aware of the dishonesty, not allowing for refunds. The worst part about my Airbnb experience was the customer service. It took me hours to finally reach somebody, and when I did, I was transferred back-and-forth between employees until somebody said that they would be able to help me with a refund. This employee said I would have to wait for a call from the refund department. I waited a couple days before reaching out to the employee about not receiving a call. The employee said to be patient, and that it may take some time because of Covid. The chat was disconnected and I never received a call. I’m completely dissatisfied with the service I had with Airbnb. Unless something is resolved, I am confident to say that I will never recommend this service to anybody.
Don’t expect any help if anything goes wrong.
by User265337 on 2020/09/07 01:55
They do not care about hosts. I have been a host on Airbnb for about a year now and it’s been increasingly stressful by the day. Anytime anything happens on the customer side, no matter how small (like dust on top of the kitchen cabinets, I’ve literally had someone complain about that and get a refund) they penalize you $50 and cancel your payout. On the other hand I just had a guest completely lose his mind, threaten me, and try to leave with my appliances. I ended up having to call the cops and he was arrested (he actually had 3 WARRANTS and a heroin needle on him) when I called customer service to cancel his reservation the line recognized my number, saw I was a host, and hung up on me no matter what choice I made on the automated system. I still haven’t been able to talk to a live person and I’ve called all the numbers. Now I can’t give this psycho his refund and he’s been harassing over the app saying he’s going to leave a bad review sue me and complain to get a full refund, which he’ll probably get. I’m looking into other apps like Vrbo or hometogo but before I do I had to leave this review, I’ve never seen terrible service like this in my entire life, it’s literally non existent. The pay can be good but you’re on your own if anything happens.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
Lack of support, steals your money
by mah3hh on 2020/12/09 04:36
After reading several reviews and comparing to my own experience I have found that Airbnb has no problem at all stealing people’s money. When you reach out for support they do not give it to you. They inform you about needing pictures only once it is past their 14 day policy. I have read many stories about Airbnb stealing customers money. But they also steal money from the host. I rent my Tiny Home through Airbnb and was having issues with the hot water heater. I offered my next guest a discount but they chose not to stay without hot water. So they canceled. Airbnb still charged me a fee even though the customer is who canceled. I waited forever for a supervisor to call me all the while only getting emails from her stating she was out of the office and would call me the next day. Never receiving a call she finally stated in email I could provide pictures proving the hot water heater was not working, but only if 14 days had not passed since the canceled reservation. Which after the repetitive emails stating she was out of the office and never contacting me, 14 days had already passed. I was charged and the case was closed after pleading with her to please not close the case. I would give zero stars if I could they do not even deserve one.
Customer Support
by Johnny Gale on 2020/09/01 15:16
Airbnb Customer service is terrible and they lack empathy for guests. There really needs to be another app just like this but better. I was banned from Airbnb after a host reported a lie. Mind you I reported him first! Because he stole money from me and was unprofessional. Airbnb took the hosts side and banned me forever. I can never create a new account which is a bit harsh. My account had all great reviews but because of this one host who lied on me my account is banned. I am banned from the Airbnb community. I tried to prove my innocence and explain the entire issue but Airbnb did nothing at all. I never even got a refund. How is that a guest reports a host first then the host gets upset because now he has a negative review and reports me back but says a bunch of lies to mess up my account is not cool. This is totally unacceptable and I should take Airbnb to court! I should not be banned I’m in the right the host is in the wrong. Not sure what’s wrong with Airbnb customer support team. They do not care at all. It’s very frustrating. I’ve tried several times sending multiple emails and calling multiple times and Airbnb has done nothing. They told me their decision is final. This is very unfair. I hope some day someone creates a new app that will compete with Airbnb.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
Cherry’s place was amazing. Cozy house with beautiful touches.
by gatoloco* on 2019/08/02 01:56
Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
Horrible experience . They really have gone down hill
by Sagasorus on 2020/08/13 00:45
Have just had THE WORST experience. Have tried to book a mini trip in California . Firstly I just booked a place in Carmel, looking at the listing closely after booking I realized there were more photos of beds then were listed . I then called the number listed and some weird man answered, screamed at me that I have the wrong number and slammed down the phone. Upon further research it turns out the listing is actually a small Hotel. I called the Hotel and they were disgusted to hear someone is making an Airbnb under their name. I have confirmation from the actual owner of the REAL hotel and they have confirmed that the listing is NOT them . Air Bnb’s response ‘ we will look into it. ...... 6 hours later nothing . Then on another booking a lady claimed the house was animal free and then minutes after booking I was reading the reviews and saw that someone had complained about animal hair. The owner then admitted she sometimes has he let’s there. I’m allergic to dogs so asked to cancel within the hour of making the booking. Airbnb by then refused to refund me in full even though it says clearly in their site ‘cancel with in 24 hours for full refund’ :( so disappointed and will never book with them again
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Low Quality Long/Short Term
by Nicholas_456 on 2020/07/23 16:54
I’ve been renting with Airbnb for over 4 years, mainly for the convenience of short term stays for business travel specifically while living and working in Miami. Nevertheless, as I made more money and gained more vacation time I looked into long-term rentals for leisure. The pictures presented on the website weren’t consistent with the actual rentals upon arrival. In addition, to the last minute cancellations after the booking’ been confirmed. I will take responsibility for my actions when I say my spouse and I share an account sometimes to make things more, “user friendly” while we’re traveling and in different locations. For example: When I’m on business travel in a hotel and I need a last minute arrangement because of a delayed flight. Lastly, since the shake; downfall and switch of Airbnb’s upper-management. The quality of Billionaire revenues companies have yet to suffice the quality of there products. I am a Real Estate Listing Consultant in America and with that being said, we are held accountable for our actions accompanied by the products marketed and distributed. My advice to you, find another trustworthy short and, or long-term rental agency accompanying a plethora of qualities for your needs. With Warmest Regards, — Former AirBnb Renter
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Shady business practices
by Simkat92 on 2020/10/05 20:07
Had a terrible experience renting a condo in Galveston, TX. The property owners go by the name, “Beach Time Vacation Rentals BTR” and they falsely advertised their property. They claimed it was “beach and water front” and when we arrived we found it was neither of those things. There was a “beach view” but if you wanted to get near the actual beach you would have to cross a busy highway to get to it. Upon arriving we noticed this detail and called the property owners to cancel and get a refund. Leta, the supposed property owner became instantly hostile and aggressive over the phone, almost like she has dealt with this issue before and can’t even pretend to care. Airbnb was no better. They sided with the property owner and the $1,000 we spent on a 2-day rental was down the drain. We would have been more than happy to get the refund as a credit and spend it on another rental that wasn’t falsely advertised. But no such refund/credit was issued. Airbnb’s customer support is almost nonexistent so be super careful before booking that the rental is something you really want, because you won’t get in touch with another human for weeks after filing a complaint. We will NEVER use Airbnb again and we have told all our friends and family to stop using them as well.
Horrible Customer Service
by alexgray4798 on 2020/08/03 18:01
I had my first and last stay with AirBnb almost two months ago. Customer service is horrible and I will not be using this service again. I decided to leave early from my stay, because the host had me under the impression the neighbors were calling her and telling her false information about me and the two others staying. So I left the stay early due to feeling uncomfortable with the neighbors. As soon as I get home, the owner decided to change her story and tell me that “friends” of mine were the people contacting her, not her neighbors. The host decided to put that in the review about the guest (me) along with multiple paragraphs of NOTHING BUT LIES. I contacted AirBnb about this, and after about a month and a half of waiting, they finally replied and said those paragraphs of lies and exaggerations “followed the guidelines”. Meanwhile I can pull up their “guidelines” and point out everything wrong with that review and how it doesn’t follow them. For example: “Content that refers to circumstances entirely out of another’s control”, “...assumptions about a persons character or personality”. The review broke both of those EASILY, yet AirBnb finds it completely okay for a host to write nothing but lies about a guest and ruin their reputation.
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
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All Versions
5.0
553,854 total
 5
483,163
 4
46,821
 3
8,832
 2
3,328
 1
11,710
Current Version (21.24)
5.0
487,683 total
 5
430,130
 4
39,679
 3
6,864
 2
2,272
 1
8,738
Version History
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