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Keyword Volume Hits KEI Rank
travel
16.53
4
vacation rentals
49.78
3
1
airbnb stein
0.00
1
airbnb app
0.00
1
airbnb
559
1
air bnb
104
1
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Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
0 stars if I could (Customer service the worst)
by Tlok 11811 on 2020/06/03 21:11
The worst experience ever as far customer service goes, they have you wait 40-50 mins on the line for someone to speak to you. Not only that once they answer, you can’t even hear them well, it’s like they have they’re HQ in some cubicle in Africa. Rent from a hotel or another platform, save your safe time and money.
Terrible App
by mickey434353 on 2020/06/03 20:19
This app needs some serious work. As Airbnb hosts communication is key and this app hinders prompt responses to our guests. The messenger doesn’t update correctly. It’s always quitting out and kicking me off in the middle of writing my guests and it just needs a lot of work. Very happy with AirBnB services as a whole, let me be clear. It is only the app that is horrendous! Please keep working on fixing it to make your hosts and guests experience the best we can provide!
Frustrating Bugs
by Storm Doc on 2020/06/03 17:19
Hard to navigate, confusing to find areas you want to edit in your listing, and there’s some sort of bug in which it doesn’t register some of the messages as having been read so you keep having notifications of unread messages forever. According to the internet people reported this problem at least as far back as 2016, which shows poor responsiveness to feedback as far as the developers go.
Me
by zulu313jr on 2020/06/03 17:01
Terrible business. Drove my family from Michigan to Georgia just to have my house canceled on me after they send me the code for the house. Still haven’t got my 2000 back.
HOSTS: SKIP THIS VERSION
by emily13 on 2020/06/03 12:45
Airbnb has updated the performance section of the app to only show you info about your rating pretty much. You can no longer see any info about how much revenue you’re bringing in each month/year, cleaning fees, occupancy rate, etc. I’m so frustrated and I wish I hadn’t updated. On another note, Airbnb is making it incredibly hard to comply with the law during this pandemic. Our state has made it illegal for Airbnb’s and hotels to operate for almost 2 months. Airbnb should have just automatically kept up with the state laws and shut down booking and searching for N.H. listings during that time, and automatically canceled people and given full refunds when that happened. Instead, I’ve had to spend so much time chasing after their customer service people getting them to cancel my guests who cannot legally stay here anymore and give them full refunds without penalizing either of us. I realize they’re short staffed here, but if they just dedicated ONE person per state to keeping up with the state’s laws and then automatically canceled /made it impossible to search or host during those timeframes, it’d be way less work for everyone. I feel like I’m being punished for following the law and trying to keep my community, my cleaners, and my guests safe, as well as have fair treatment for my guests who need to be canceled.
App is not working
by L.Gerber on 2020/06/03 10:05
As a host, it would help if the app actually worked. It used to work great, but as of late I can’t even do things like check the calendar, to accept a reservation, to “keep my response rate high”, which is quite frustrating.
Horrible Customer Service!!!
by aznurse88 on 2020/06/03 06:10
Do not!! I repeat do not use AirB&B, they will pick your pocket and they do not know the meaning of customer service!!! In this time if Covid they have issued a pitiful “assistence” program but allow their host to stesl tour money when you cancel 5 months in advance due to pandemic!! I will never use this service again and I hope you choose a different app than this one, BEWARE!!!
Worthless
by DaveCo20 on 2020/06/03 04:55
Don’t waste your time on Airbnb go to VRBO!!!!
Terrible customer service
by holene12 on 2020/06/03 02:38
My stay went as follows, first of all the pictures of this house are not accurate.. the living room has a half broken “couch” in it, the TV was completely side ways about to fall off the wall. On the website it says check in is at 4. We called her before at 3:50 asking if the house was ready, she told us there was towels in the dryer that we could go we would just have to get them out ( which we were fine with). When we first arrive here the yard is a wreck most definitely was not kept up what so ever. We walk into the house and smell bleach, just bleach so I guess her “cleaning” was her pouring bleach everywhere. The front door doesn’t shut either btw. We go to unload our groceries since we had arrived Sunday and planned on staying till Wednesday, and the fridge is HOT. We walk down stairs, the hot tub is completely disgusting.. beer cans in the yard, cigarette butts everywhere. When we get ready to go to bed.. every single bed has hair, dirt and what we now know is bed bugs also, when we went to take showers our towels were folded up WET ( the ones we were suppose to get out of the dryer were still drying in the dryer) the We go in the living room to hang out, bugs are crawling on the walls, on our feet, by this point were completely disgusted. We go to bed but we slept on couches and on top of sheets. We attempted to call the owner over and over Monday morning, no answer she finally gets back to us we tell her everything that was wrong and all she has to say was “oh so you need new sheets?” And we said no ma’am we would like to just leave and get a refund she told us she would call us back, never did. We eventually ended up just leaving because we were not staying there for another night, while we were leaving we saw bed bug bombs in the garage (meaning she knew this was already a problem at her house). After we request the refund she declines it & THEN she requested 400$ because she said we took her roomba and never put her key back in the lock box (all of us saw her put the key in there) so basically she is trying to say we want her house key so we can come back and get more bed bugs? And we want her roomba with the bed bugs in it? If there was a roomba then why was the house so disgusting...anyways, I would not recommend this stay to anyone, 2 weeks later my friend and I have bed bugs & our having to disinfect our whole house now. I called Airbnb 20 times before they were able to get a real case about my problem. Then after explaining all this to Airbnb they said we can’t do anything to help you because we take the owners side. In Airbnb rules and guidelines it says they provide refunds for dirty sheets and towels. This is all a lie they won’t do it for you. By far the worst customer service I have had from a company and a home owner. I recommend everyone to never use Airbnb. They only care about themselves and making money not about the customers needs.
HORRIBLE
by graciemallee on 2020/06/03 00:59
Airbnb will not refund our service fee we had to cancel due to the corona virus, and traveling with my 82 year old Dad who is at high risk. We booked this the 1st week of March and we just cancelled 2 weeks ago. They are horrible and now my Dad is on hospice care, they want my flight information and a Dr note stating he’s on hospice care, REALLY, he’s 82 and is high risk, but now he can’t travel!!! Airbnb is a joke! Never again will I book thru them. They just want to keep your money even though the website and our host said it’s 100% refundable due to COVID19, ha ha that’s not true!!
Done with Airbnb
by Liorashamayne on 2020/06/03 00:24
Since you support violence ( black lives matter) And not the police who were run over, shot at killed, Patrick underwood killed .. retired police officer ( black) killed hundreds of wounded trying to keep peace. Thugs loose and no mention of outrage towards others killed. Done with Airbnb for good. One white killed kid beaten to death. Yes it’s awful what happened to so many black People killed and harassed. That’s gotta stop, but so does anarchy.
To many fees
by Jocko! on 2020/06/02 21:28
All their service fees are causing me to look elsewhere for accommodation The fees are ridiculous
Airbnb уже не тот что был вчера ..
by Federal2009 on 2020/06/02 19:20
Поддержка пользователей полное гавно. Комиссии огромные. Зажрались. Благо сейчас есть выбор других ресурсов.
Worst Experience Possible
by JuankiGomezB on 2020/06/02 02:46
I am sticking to hotels. More flexibility and if I call hotel they respond. Ended up cancelling. Losing my money. Host responded for first time after I cancelled.
Complicated
by vaintomanocu on 2020/06/01 21:18
This app is the most complicated app ever. Horrible layout doesn’t work
Terrible customer service
by rat a pat on 2020/06/01 19:49
Apparently if you are dizzy from the paint cans in the kitchen, but the host denies it, then you are liable. Don’t expect a response from the websites customer service. Do expect to wait over an hour on the automated system playing the same song on repeat only to be hung up on.
I hope they all lose their jobs and homes
by Ben Lappin on 2020/06/01 17:18
Every person that has anything to do with this company should end up on the streets for the nonsense that they put everyone through.
Worst service
by veluchamy on 2020/06/01 16:49
They never pick the call more then 1hr waiting in call . No money back if host didn’t gave home
Terrible customer service.
by dtfm31 on 2020/06/01 14:50
I will never use this app again. Due to a glitch in their app, I was charged for two different rooms on the same night. I booked night of so I could not cancel them. They wasted several hours of my time on the phone and then refused to refund me even though the mistake was their own fault. Terrible company.
Too many BUGS
by S.Lebowski on 2020/06/01 03:25
Look into TDD (Test Driven Development) so each time you at a feature 3 more don't break.
TERRIBLE COMPANY WITH NO SOUL!
by eat sh*t ryan on 2020/06/01 02:59
STOP! DO NOT DOWNLOAD THIS APP!! THEY RANDOMLY CANCEL ON YOU AND DONT REFUND YOU FOR 15 DAYS! AWFUL CUSTOMER SERVICE I WOULD RATHER SLEEP IN A DUMPSTER
AirBnB App FIX YOUR NOTIFICATIONS
by SStarkweather15 on 2020/05/31 22:50
I like Airbnb and give the idea of it 5 stars. The app gets 1. I have Googled who else has this problem where you open all conversations and finish interactions the notification will not go away. Spoiler alert, it is a large number of people. "You have no new messages", okay then show me that I have zero notifications. I've deleted and redownloaded the App. I have logged out and back in. My phone and app is up to date. My review will change once the app improves.
App gets worse and worse
by 12/34;!& on 2020/05/31 18:16
The AirBnb app used to be great but has gotten so bad over the last 6 months. What happened to the good programmers?
Really?
by flo6790 on 2020/05/31 16:52
I keep having to wait for images to load while a scroll through the result list. I am on WiFi with 200 MB per second. Prefetch the images out of the viewport! It’s not hard to do!
Super buggy
by 12zero7 on 2020/05/31 15:59
Seems like every single update just causes more bugs and problems. From calendar being bugged out and having to restart the app almost regularly, to notifications turning off randomly and having to rely on emails to know you have a booking coming up. For a multi billion dollar endeavor you would think they’d have these bugs worked out after so many years.
Disappointed
by kt0299 on 2020/05/31 02:57
It was working really well, however with the last update, the app cannot mark my messages as unread and will not stay updated with my messages.
SCAM and violating laws.
by Crzsoul on 2020/05/30 20:47
This company officially supports host, who violates city codes and laws. Proofs like pictures and some videos (and I have more), cited codes and laws sent them did not work for AirBnB. They don’t care nor about obeying the laws nor about guests safety and health nor about anything else about guests. They will not answer your messages, except AirBnB bot, who will tell you a bunch of stuff meaning to get lost. We couldn’t stay and did not stay last night due to host violated multiple laws, but got nor help from AirBnB nor refund. I’m going to report all violations by AirBnB and host to the city authorities and take them to court. It’s the matter of principal now. They should take responsibility for their actions. STAY IN THE HOTELS AND AVOID THESE SCAMMERS. PS. AirBnB didn’t post my review about the host either, so they covering up hosts...
IF I COULD GIVE ZERO I WOULD
by Kaydence Coz on 2020/05/30 17:42
It took me 3 days to try to book an Airbnb and I still didn’t get it!!! I emailed the ceo and didn’t get a response for a week. It wouldn’t accept my credit card and then it would keep logging me out and saying there was an error so I downloaded VRBO and it took me 3 min to book a place. Don’t use this crappy app. Not really sure why it’s so popular.
Great
by catladytravelor on 2020/05/30 12:46
This app makes using Airbnb much easier! There is even a way to message the hosts
I’m superhost
by boqueron village on 2020/05/30 02:05
The best application for our guest house 🇵🇷🏖
I’m reviewing the APP, not the service.
by Bad Ace!!! on 2020/05/29 21:27
Two main issues with the app. First and most important. The messaging part of the app is below par. You can only see two lines when composing a message. So hard to look at what you are writing until you send it. The second is that the app is a little buggy. I will read a message and it will show that it hasn’t been read. Eventually it will show read, but sometimes it takes days. Airbnb has done wonders with the vacation industry. The app may have a few things to work on, but overall the functionality of the app is amazing.
Support team
by Askar Akaev on 2020/05/29 20:45
You will never reach support team either phone or chatting. Horrible experience
Terrible app
by Moe_TheHoe on 2020/05/29 20:25
Glitchy and slow. Airbnb keeps adding unnecessary features without addressing core stability issues. Guest messages don’t get push notifications even though configurations are correct. Issues refreshing inbox saying “Cannot connect to server” when internet connection is fine. Clearly unfocused mission at every level of the organization. Messages don’t always get sent. Notifications that do get checked don’t disappear from the app badge. List goes on but I’m sure there’s a character limit. This is shameful and embarrassing for a firm that classifies themselves as “tech”. Airbnb: get it together!
Absolute Trash
by FreshPrincesss on 2020/05/29 18:49
I have been trying to book a $2k trip for over 2 weeks and they won’t accept any form of payment and every time I call my banks they say Airbnb is not sending an authorization and when I call Airbnb they say my cards are being rejected. Airbnb has cost me over $1500 and every time I call them to still try to book they say they’ll mark my claim as urgent and someone will call me back soon. It’s been over a week now and have heard nothing. Airbnb is the most inconvenient, overrated and unorganized company in the app world.
Wish it was better
by STAR POWER6392629462730574 on 2020/05/29 17:11
The worst customer service I’ve ever received in my life. The hostesses are all fine that I’ve talked to but as far as Airbnb’s customer service it’s horrible. For some reason I couldn’t book a condominium or house for a weekend and I was pre-approved by the hostess, ID was verified all fields were filled out. I called twice and messaged every social media, I got one real response that wasn’t automated over the phone finally and she said my problem should be checked out and fixed in the next 24 hours. It has been over two weeks and still the same problem. I messaged Airbnb again with no response. I truly want to utilize and be happy with the app but I can’t even book a stay and no one will help me.
Will never use again
by Guccibelly_10 on 2020/05/29 00:03
I booked with Airbnb for 2 nights I paid in full the first day. 3 days after my checkout i got charged the full amount again. My account went into the negative I called Airbnb waited 52 minutes on hold for them to tell me the charge never occurred. I sent screen shots of the charge and all of the information they went on to tell me it never happened and to call my bank. Worst customer service I've ever experienced in my life. Do not put your credit card information in. I would not trust it, and if you have an issue GOOD LUCK getting anything resolved with this customer service team. I have spoke to 3 incompetent individuals. I would not recommend Airbnb to my worst enemy.
Worst customer service ever
by Jormigo on 2020/05/28 20:51
I have been trying to reach their customer service for almost a week now and have had no success. Be it by phone or via their messaging system I have yet to hear from an actual person.
App is buggy (always). Service is poor
by Sluggga on 2020/05/28 16:43
App is buggy (always). Never works properly and is slow. Customer Service is poor. They rarely correct any issues
Airbnb app gets worse with every update!
by Msqaf00 on 2020/05/28 16:32
I have seven vacation rentals and use the Airbnb app constantly. The app used to work perfectly, but recent updates are making the app unusable. The new text window has shrunk to less than two lines of text. I send long messages to guests every day so it now takes me 3x as long to review and edit messages prior to sending. Connectivity issues and pop-ups constantly appear and interrupt what I was doing. As a busy host, I rely on the Airbnb app, but it seems the developers have absolutely no idea what hosts need. They seem to be doing everything they can to cause hosts more headaches and waste our time. Please make the app like it was two years ago! Update: I am exhausted with the never ending bugs and wouldn’t know where to begin. The developers continue to go in the wrong direction with every update, and I have accepted the issues won’t be fixed. I figured out that deleting the app and reinstalling helps temporarily with the myriad of issues. This fix only works for a couple of days so I am regularly deleting/reinstalling. It was the perfect app 2-3 years ago but now it’s just a headache.
Won’t clear NEW MESSAGE dot after msg is read
by Gem crusher on 2020/05/28 05:29
Hi engineers Can you get the app to lose the dot after messages are read?
Terrible App
by MNM0182 on 2020/05/27 23:01
The app on iPhone doesn't give you the option to filter results. For instance, if I want to see only results where I can rent the "Entire Place," I don't have the option to see only those. Super annoying and it makes no sense not to include the ability to filter search results.
Horrible customer service!
by pippipes on 2020/05/27 21:21
I cancelled an upcoming reservation for the end of March on March 13th, as we are in a PANDEMIC. The policy to get money back because of COVID for those dates started March 13, you know, the same day, for the same reasons. I have fought for my money and canceled my transaction on my credit card and they are still trying to charge me. I will continue to fight them, horrible company.
Won’t let me log in
by sblasingame on 2020/05/27 17:09
I can’t even use the app because it won’t let me log in. I’ll be able to “log in” correctly then it’ll just re-route me immediately to the log in screen like its signing me out.
I’ll never use AirBnb again.
by nataliamaria1989 on 2020/05/27 17:08
I’m so extremely disappointed in AirBnB. I reserved a place to stay for a day, and after the confirmation and taking my money, the host messaged me to tell me he no longer owns the property and sold it. I asked him to please cancel the reservation so I can receive the refund and he goes completely silent. I messaged several times, no response. I then message AirBnB several times and never received a response. I called and the representative stated she would mark it as urgent and they’ll message me, and that was all she could do. It’s been almost a week. I haven’t heard from a single soul. Now I’m having to try and get over $300 back through my bank because AirBnB has done absolutely nothing to help me and is allowing this person to scam me and probably others.
App needs bug fixes!
by RLizzzzZ9234 on 2020/05/27 15:16
This app does not work well on my iPhone, nor did it work well on my Galaxy S9. Constant glitches, messages do not send, and it takes FOREVER to load a new page. I’ve used the app with WiFi, without, at multiple locations. Nothing changes. I’ve updated, reinstalled, etc. No luck.
Unstable app
by Wordy one 8789078 on 2020/05/27 09:02
This app is horrendous for hosts. It is so difficult to be professional when the app has so many glitches and consistent malfunctions. If you’re trying to run your business remotely, this app will NOT help you.
Scam artist
by timjo2 on 2020/05/27 04:14
They have refused to refund me my “Travel Credit” in assumptions that I would ever book with them again. I tried to use this travel credit since they would not refund it & they expect me to communicate directly with the host about their misleading advertisements. We were issued Travel credits due to COVID-19. However, they are allowing host to charge customers without telling them that they will be living in a space with other strangers at the same time. My host would not even respond to my message until AFTER I paid for the reservation. Her refund policy was also ridiculous. I received a $17 refund for a $244 reservation. I was hung up on by the Airbnb support. He told me he would not direct to anyone above him because he was the only person in charge. I would stick with a hotel they are much more professional when it comes to booking.
Earnings have been hidden
by ehoose on 2020/05/26 23:25
Just as the earnings of many hosts are dipping due to coronavirus, Airbnb removes the ability to see earnings in the “progress” area of the app.
Bad customer service
by Stephi1017 on 2020/05/26 19:11
I’m very disappointed with them. I had an issue with booking, so I called them. Someone answered after 30 minutes, couldn’t figure out the issue so he said tech support would call and of course they didn’t. Tried the next day 3 times and never got an answer, I waited 45 minutes each time and the call timed out and hung up. Now I’ve lost the place I was trying to stay at because it was booked. It’s just really disappointing especially considering the price I was willing to pay. If a problem arises they can’t fix it, so it’s risky to rent from them.
Just the worst
by Zeromonster on 2020/05/26 17:54
The absolute worst customer service. I was on hold for 30 minutes before I gave up. I tried the chat to resolve my password issue and was cut off. Their app is a nightmare to negotiate. How do they stay in business.
DONT USE!!!!
by Beeezy2304678 on 2020/05/26 16:36
They deleted my account for no reason right after I booked my trip. Still haven’t received a refund or a reason.
Have patience when dealing with Airbnb
by Cajun Cafe' Travels on 2020/05/26 14:47
It took weeks to log into my account and file for a refund, the app is funky, won’t send you a link to reset password or user ID. I had to wait to return to my desk top to file for a refund but got it very quickly once I filed. The states that want to go bankrupt like New York are ultimately causing the problems. No need to cancel everything and not open up causing us to cancel trips. New York State need to be run by a different governor.
Terrible Customer Service
by AirBNB user 69 on 2020/05/26 08:31
Do yourself a favor. After staying with a good host just negotiate a longer stay privately with them. Not only will you avoid AirBNB’s ridiculous fees but you’ll never have to deal with their absolutely vomit customer service.
Sketchy
by Bustin97 on 2020/05/26 06:37
This is overrated for sure. I was denied an air bnb and had my account deactivated right after I made a purchase, all over a misdemeanor offense on my background check. I won’t even be able to check if I got refunded my money.
Great service, poor app.
by Legion Burn on 2020/05/25 21:10
This app is a technical mess riddled with bugs. It’s a shame because the service it provides is actually pretty good.
I cant login in app with email
by ximbicu on 2020/05/25 16:33
I am trying to login with email and password and the app says “an account with this email already exists. Try logging in instead” Its bugged. I am not clicking sign up, I am clearly clicking to log in.
Add a field for internet speeds
by pyroman_1 on 2020/05/25 13:10
Overall the app and service are great, but you really need to add a field for internet speed tests. Especially now when so many people are locked down, digital nomads need to know that where they are staying has adequate speed to work.
Need these features!!!
by Elesun on 2020/05/25 11:47
The new update is glitchy, can't get to the message, then can't get out of it. It tells me to reply while I already did. Where did the canned replies went for the potential renter? They are so super helpful to answer same questions. Please please please, create the feature/ option to be able to sell the unsold nights in between minimum required number of nights. All sides are loosing money. I have 2 night minimum stay preset and don’t want to change it for a reason. However if one night is available in between it shows as unavailable. People used to ask for those nights and I was able to sell them as well. Now they don’t see them. :( Have a section for the owner: “Unsold nights” You can call them for the renters: “Nights on special” or “ Additional availability “ or “additional offers”, or...
Covid-19
by WorldOfRosa on 2020/05/25 03:19
Incredibly ridiculous. I cannot wrap my head around the amount of stupidity that must fill up the rooms at the corporate office. The world is suffering from a murder virus which we have yet to find a vaccine for and airbnb only wants to give me $19 for a $1,200 reservation that i made back in 2019. I lost my job, i did not receive my stimulus check, i did not get an answer for my unemployment, and i did not get a refund for our flights only a “credit”. All i got was my $300 for being a college student. No i cannot take this trip because my girlfriend and my dad have respiratory problems. Lord knows that i need my money back from this reservation. I will never use this app again and you better believe i will discourage everyone i come across to never make business with Airbnb.
The app is horrendous.
by Jbyrd3030 on 2020/05/25 00:34
Unfathomably unresponsive and unstable. I expect far better. The performance of the website is very redeeming, either. Yikes.
Change my update
by emanuellaxo on 2020/05/24 17:44
Hello, I really hate the new update. It’s making it difficult for me to use to the app....can you change the update for me. Thx
Useful But . .
by MariiJayne on 2020/05/24 17:30
The Airbnb App, Is So Useful & Could Ave So Much Greater If They Would Revamp & Fix Major Issues ! Like For Instance, Customer Service ! A Hour Or Hour & A Half Wait Is Unacceptable ! I Understand You Guys Have THOUSANDS Of Cases But That Should Make You Wanna Get More Hands On Deck So You Can Handle These Cases More Quicker Or At Least Get To Those In Need On Time. Then There’s The Hosts ! Majority Are Either Scam Artist Or They Never Get Back In Contact With You About A Reservation . . It’s Just A lot With This App. Just Wish It’s Greatness Wasn’t Overshadowed By The Flaws.
THE WORST
by Tabby Talbot on 2020/05/24 16:08
Air B&B is not allowing me to book a stay because of a new policy they have. 25 and under can no longer book because it apparently means we will throw a party in the listings. I have stayed with the host I am trying to book MULTIPLE times and even have a message from her stating that she would be more than happy to host me again since I have stayed with her twice before I other no issues. They still REFUSE to allow me to book the listing. They are seriously taking business away from their host and themselves and taking away my ability to book all because I’m 23 and apparently a risk to party. They’re even taking business from me. I was trying to book the listing for a photoshoot that I now have to cancel. I will never return to this app and if your thinking about hosting I would not recommend it. They will deny you business.
Inbox doesn’t work
by atkins787 on 2020/05/24 14:54
First, every time I pull up the app it asks me if my condo had a carbon monoxide detector. I’ve answered “No” a dozen times, but it keeps asking. My inbox isn’t working, last email it says was May 8. Says there’s a network error, but I can pull up the listing and reservations fine. The web application works great, but mobile app has problems
Can’t log in!!
by Car_vett on 2020/05/24 12:36
I’ve been trying to login for over a week and it’s stuck on the spinning A. I downloaded and reinstalled and still can’t login!! So frustrating.
Messaging problem
by SMosseri on 2020/05/24 11:41
App works well except messaging never does. It’s a disaster.
Horrible
by aWildWillAppeared on 2020/05/23 20:15
After my plans were cancelled thanks to COVID-19 I was surprised AirBnB had a policy to give full refunds to those impacted by the pandemic. Despite this policy I was not given the option of a full cash refund though my book and travel dates were within the timeframe outlined in the company’s policy. I messaged their customer service and after several days of waiting (pandemic, so understandable) for my response I was told I should have the option for a full refund, but “oddly it isn’t there”. The customer service rep basically then told me “tough luck. Guess you just have to take AirBnB credit”. Possibly the worst customer service I’ve dealt with. Won’t be using Airbnb again
New version 20.20 is horrible.
by DCJimmy on 2020/05/23 05:10
Cannot update messages and calendar since V 20.20 was installed last week!!!!
Version 20.20 is SO glitchy
by fxw2 on 2020/05/22 16:02
Running iOS 13.4.1 on iPhone XS Max. Messages don’t load properly. I’ll respond to a guest, close the app, only to not see the message when I open it back up. Notifications don’t work either. Nada. This happened with the last Airbnb version as well. Nothing has changed on my end. Lastly - the app has ALWAYS just been so slow to load (note: this is NOT my server, but Airbnb’s backend). Annoying to use in general.
Worst experience
by Austifur on 2020/05/22 15:57
This company has hands down given me the worst experience I’ve had with any company in my entire life. I booked a place for vacation, and when I woke up this morning they cancelled my reservation because they think my account is illegitimate. They also decided to keep my $1,600 for up to 15 days because of the way they cancelled. I’ve been on hold for 4 hours now to try and figure this out. I’m starting to believe they don’t have a customer service department.
2 star Messaging system
by persyques on 2020/05/22 13:39
Messaging system is terrible! Has a hard time updating messages and constantly gives a network error. Always slow and I have to close out of the app several times before it will update. Airbnb...great idea but awful systems.
Love the ease of Airbnb
by JenBJa on 2020/05/22 02:50
I love being able to book an entire home for my family to stay when we travel. Love having a kitchen for our use and some privacy. We always use Airbnb.
THE WORST
by EliDavidson on 2020/05/22 02:18
Don’t trust this company. They screw their guests and their hosts.
Customer service
by juliaLopez92 on 2020/05/22 00:41
Do not count on their customer service, been having trouble completing bookings for a while now and the support team said they will get back to me within 24 hours. It has been 4 days and STILL NO HELP.
Network Error
by Dw9173 on 2020/05/21 23:59
Network error over and over and over. Every time I open it now. Customer service is no help. And yes I have done so on multiple WiFi and areas of connections. Worthless. Just like the sudden refund policy.
App issues
by bluenails on 2020/05/21 19:32
I constantly have a network issue, no matter if I’m on wifi or cell data. Also listings aren’t being updated on the app. Not sure how to fix bc there isn’t a help desk number
Network Errors!
by ToadallyNC on 2020/05/21 11:37
Since the covid19 pandemic and AirBnB downsized it’s staff, we’ve noticed an increase in network errors in its app. Not sure what’s going on, but it would be great if things were improved. We rely heavily on the app to stay abreast of our listing, and to stay in touch with our potential guests, and guests. Please fix it!
Resent update is super glitchy
by pixiejmb on 2020/05/21 07:18
Normally I have zero problem with this app as a host. I use it exclusively to run the four private guest rooms in my home but the inbox forum hasn't been updating correctly, I’m getting notifications on a delay, and its constantly giving me error messages. It’s seriously annoying! PLEASE FIX IT!
Thieves
by Indy_1️⃣0️⃣ on 2020/05/21 03:09
Not sure what else to say. I made reservations prior to the pandemic. My reservation is still months away. I have high health risk members in my travel party and cannot risk their lives to travel during quarantine and shelter in my place orders. Airbnb clearly has a, drag your feet, strategy to their customer “service”. Waiting you out until you give up on getting any type of service. It is impossible to get through by phone. Flat out crooks. I have to cancel my arrangements and they are refusing any type of refund. Do not use this app or company. You will regret it.
My thoughts as a host
by mathsuu on 2020/05/21 01:28
The messaging platform is absolutely terrible. You often have to refresh several times before you can see the message. It’s glitchy and slow. You often see an error message about how it “could not reach network” when that’s not the case. This is the part of the app I use the most and it gives me anxiety every time I go there. Even regular email is better than this. The other parts of the app are working fine albeit still slow. I think they should just adopt a third party app to handle messages. I can’t believe a company with so much talent and money is still struggling to fix this.
Read reviews before booking. HORRIBLE!
by SocalAl23 on 2020/05/20 22:02
Their customer service is so bad I’ve been trying to make a reservation for the holiday weekend for the last 3 weeks but they needed my passport or DL which I sent my passport. Well they suspended my account because of that but it’s still under suspension even though the one person I was able to get ahold of said he would fast track it. I’ve yet to hear from anyone and got a last minute booking from Vrbo. I even ask the last customer service rep to delete my account but she couldn’t cause she couldn’t get into my account even though she had my address, credit card, and other personal info They are the worst. Don’t use!!
App needs total rewrite. Still Super slow and buggy
by samrecord on 2020/05/20 21:06
This app is ridiculously buggy for messaging and super slow. Very very frustrating to use. It’s been this way for years now, so it seems they were never planning to fix these issues. Any now with the recession, unlikely they will do so for a great many years to come.
You cannot rely on air b n b.
by Kingsquise on 2020/05/20 19:59
Air B n B is like a good friend that turns their back on you, and decides not to ever be your friend, ever in life, and without reason. 😣 Do not rely on Air B n B. They will delete your account when you need them the most. And without explanation. Don’t be caught on another trip relying on this app. They permenetly disabled my account. I have never had an issue with a host while using this app. I travel used Air B n B when I traveled abroad. I was planning a trip to Africa and didn’t no that I was block. Permanently deleted without cause or explanation. Be careful. Find an app that you can rely on. 1 star is overrated.
Hard to believe
by TheStrokesRock4ever on 2020/05/20 19:41
As a host, this app is so frustrating to use. You can’t get simple functionality to work well like messaging? I expect iOS text like experience like the other throngs of apps out there, but Airbnb messaging is so ass. Much delay before my messages show up or update. Buggy allowing me to click into a message multiple times, then I have to click back the same amount of times waiting each time. All the while messages don’t update. Guests bug when they want to add a day to reservation, shows the day unavailable when it is. Overall super slow like im using an iPhone 3. Get your messaging in shape, your app is like 10 years old.
Leaking personal information
by Lhakpa Yangjee Sherpa on 2020/05/20 18:37
Hi everyone ! We had booked one house ( 217 President Coolidge Place, Henryville, PA 18332, United States ) on 02/24/2020 for 2 nights . It’s been 2 months and 24 days today We got emailed from Air bnb saying that they gonna remove our reviews because the house owner had complained that We had messaged him asking for a refund of $200,(why would We ask for a refund since we stayed there? ) once We did message on 02/24/2020 asking if we could check in little early to the house owner but he replied us from the Air bnb app.after that We never sent him any messages from our private number ..We didn’t send him those messages,someone hyaked our private number and send those messages to the house owner. We guess the house owner didn’t like our reviews Because our reviews were like there were no enough toilet papers and gas cylinder etc. Because of this issue the Air bnb removed our reviews. ( why do you ask for reviews if you remove after few days ? Those were our opinions so that other customers don’t suffer like us that’s why we reviewed but Air bnb removed.. Its true that there were no enough toilet papers and gas cylinders Because of that we had to clean our .. with the water and we had to threw half of our BBQ meats But being a Buddhist we never ask for a refund. We never lie. Whoever is using Airbnb please be careful they may leak your personal information like mine. We are ready to take any kind of legal action regarding this matter because we never messaged him asking for a refund. Please do not remove our reviews from here too This is our safety . Thank you !
Traveling
by wifubdna on 2020/05/20 18:36
I have BOOKED AND PAID FOR 3 trips and each time the host said the place was unavailable. How could a company like huge company like Airbnb have a glitch in their system that lets you book a place and PAY FOR IT when it doesn’t exist. Each host said they took the listing down weeks or months ago. I am waiting for my THIRD refund from Airbnb. I’m disgusted.
Trying too offen
by Howdy chrrudel on 2020/05/20 18:35
I was looking for a place to stay for the weekend but it keeps saying that i try too often and doesn’t let me login anymore. Lol an app that doesn’t let you get in because your trying to get the best price
Multi-Billion dollar company can’t build a functioning app
by phantomd2k on 2020/05/20 13:48
We’ve been AirBnB hosts for 6 years now and their app just keeps getting more dysfunctional and buggy each and every update. It’s like they’re not even trying anymore. Freezes, buttons don’t work, and constant “can’t connect to the network” error messages. Trust me, it’s not our internet. This app is abysmal. We no longer use it due to its dysfunction and have to use the website instead. Don’t for a second think that AirBnB is failing solely because of the pandemic. Rather this is a poorly run company that doesn’t function like a real company. Their business idea is good, their business operation reprehensible, and their app is a laughing stock. Avoid the AirBnB app at all costs and save yourself the headache and frustration.
Inconsistent
by Sillyror on 2020/05/20 13:30
I generally always have trouble with this app, there are a lot of updates to the app, and I find that when there is an update, something else now will not work properly. Over the past few years of using the app, sometimes things get so bad I can’t respond to guests/accept reservations/make reservations, upon reaching out to customer support they state they’re working on the issue and to log in on a desktop computer - which I don’t have regular access to. Sometimes the fixes take weeks or even months to properly address, which is kind of ludicrous because they sure don’t offer an apology or discounts in the meantime. Overall the app has become more difficult to use than when I started using it years ago, and that is why I’ve decided to slowly stop using the service until I no longer have any properties available through the app.
Excellent
by Joeh55 on 2020/05/20 12:25
Excellent customer service and just an excellent concept connecting guests who want much more then a hotel room. Airbnb is my go-to for my travel needs. If you haven’t tried them, you are missing out!
Some nice features are gone
by Hdkeotidjabwkfosh on 2020/05/20 05:31
I used to love the feature where users can click the monthly/daily fee and see a total fee with a chosen time period, now clicking on the monthly fee of a listing does not lead to anything. For some reason now users cannot see their total amount before reserving a place. This is really inconvenient because the actual total fee is A LOT more expensive than monthly/daily fee multiplies the number of months/days, making it hard for users to plan ahead for their budget before making a decision. Another thing is that whenever I go back to my previously saved filters, it won’t work. The UI would make me to choose the date, place to stay and other filters all over again. This just makes the saved filters meaningless. Other than that, I think it’s a pretty good app for people looking for short-term stays.
Incredibly Inconvenient when you need help
by cbarfuss on 2020/05/19 23:20
So. You have to change your phone number, your account is to your email, your account requires a code sent to your old number, you can’t get a code because... you don’t have your old phone number. You can’t contact the company because...oh right, you can’t access your account.
It’s annoying looking at a one price then getting the actual total later
by Mar&Luna on 2020/05/19 17:09
Could y’all please put the total price when searching. It’s annoying having found a place for a certain price then having that price double when you are about to check out.
Issues with the new update :(
by ScrabbleChamp! on 2020/05/19 16:27
App was working great until May 2020 update. Now I receive the notifications on my phone but when I click into the app it keeps showing “network error” and I’m unable to view messages or notifications in the app.
Cares about guests but doesn’t care one bit about hosts
by edezey on 2020/05/19 16:21
I loved Airbnb back when I was a guest and the first year of hosting was seamless. I never had any issues or bad guests during that first year, so Airbnb seemed like a great place to host. Little did I know that Airbnb doesn’t doesn’t take care of their hosts when there are bad guests. They especially didn’t take care of us during the pandemic and most certainly have been keeping even tighter fists about handling bad situations since. The app is very slow, always glitching and seems to be behind the times. I have a list of at least 10 things they could improve, and so do probably every other host on the platform who have had to deal with them directly. They also provide guest checkin info BEFORE they’re checkin time...I’m talking our door code...which led to me having guests walked in on due to a guest showing up before their booked dates and Airbnb completely denied responsibility. When I asked for them to refund the guests who were walked in on they told me I could refund my portion but they wouldn’t be refunding theirs. Airbnb’s days are numbered when a newer, better app comes out.
Ridiculous host
by Dangtu sherpa on 2020/05/19 04:14
Hi everyone ! We had booked one house ( 217 President Coolidge Place, Henryville, PA 18332, United States ) on 02/24/2020 for 2 nights . It’s been 2 months and 24 days today We got emailed from Air bnb saying that they gonna remove our reviews because the house owner had complained that We had messaged him asking for a refund of $200,(why would We ask for a refund since we stayed there? ) once We did message on 02/24/2020 asking if we could check in little early to the house owner but he replied us from the Air bnb app.after that We never sent him any messages from our private number ..We didn’t send him those messages,someone hyaked our private number and send those messages to the house owner. We guess the house owner didn’t like our reviews Because our reviews were like there were no enough toilet papers and gas cylinder etc. Because of this issue the Air bnb removed our reviews. ( why do you ask for reviews if you remove after few days ? Those were our opinions so that other customers don’t suffer like us that’s why we reviewed but Air bnb removed.. Its true that there were no enough toilet papers and gas cylinders Because of that we had to clean our .. with the water and we had to threw half of our BBQ meats But being a Buddhist we never ask for a refund. We never lie. Whoever is using Airbnb please be careful our personal information may get leak like ours .. We are ready to take any kind of legal action regarding this matter because we never messaged him asking for a refund. Please do not remove our reviews from here too This is our safety . Thank you !
Network unavailable error
by 3855312799432 on 2020/05/19 03:34
Always get “your network unable to be reached” error message and it doesn’t update or is very slow to update. Getting very frustrating.
Glitchy af
by Keith's Biggest Fan on 2020/05/18 20:09
Says it can’t “connect to my network”, doesn’t show received messages, issues displaying Airbnbs in a certain radius. And an “entire place” is not one level of someone’s home or their basement, Jesus Christ.
App does not show my reservations
by ktmanis on 2020/05/18 15:13
App keeps saying network error and doesn’t refresh my reservations. Very annoying.
Crappy CUSTOMER SERVICE!
by dcmsanto on 2020/04/05 02:31
Crappy is an understatement! Air BNB is horrendous. Yes, I understand the influx of customers wanting refunds due to the Coronavirus pandemic. However, all of these customer’s should receive their money back. The option of travel credit is also not what I want. They are making it so difficult to get my money back in return because I haven’t given “proper documentation.” That is completely ludicrous! I have sent them documentations of my working in the hospital and my employer stating travel restrictions due to risk of contaminating patients with the virus. I’ve also sent them documentation of my flight being cancelled. My flight and other activities did really well in customer service and being able to return my money in full. But AIRBNB has been so difficult to work with. They have no common sense at all! They are still giving me a difficult time with getting my refund of my money to my card. They instead want to trick you into getting a travel credit for future reservations. Due to their lack of customer service, I told them I don’t intend to make future arrangements with AIRBNB. But they are dragging this on to the point where it’s close to my reservation date. All I want is my money back. I also fall under the extenuating circumstances category, yet still they have been so difficult to work with. And I don’t know what to do. They are really just off to steal my money.
The worst service ever!!! Hotels are way better!
by Sam Battle on 2019/09/01 01:37
First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Push Notifications are Glitchy, amongst other things.
by Some1withAcomputer on 2019/07/16 16:52
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me. Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Cherry’s place was amazing. Cozy house with beautiful touches.
by gatoloco* on 2019/08/02 01:56
Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
No longer supporting Airbnb due to discrimination
by Long-time Fan and Follower on 2019/08/02 18:15
I understand this is a review of the app - but would like to share my recent experience with Airbnb. A host left a review on my profile that was sexist and disgusting. Despite my entire history of perfectly treating Airbnb’s, the company refused to acknowledge the comment was sexist - conveniently, the two hosts were men and only acknowledged my partner (male), yet attacked me in the review. The Airbnb correspondent handling the case was also a man, who told me it was not discriminatory in his opinion. I hope Airbnb will focus more on customer service and experience, because this is disappointing after years of supporting this company. Men shouldn’t be deciding what is and isn’t sexist. But, to make this legitimate to the app, it’s pretty buggy. The messaging app will frequently triple or quadruple sending me messages or not send them at all, and leaves illegal Airbnb’s listed (as I’ve experienced then having them canceled as it was not legally listed, or having an uncomfortable experience getting to an Airbnb and finding it is illegal due to city laws). I’ve gotten to the booking stages before only to have errors, despite the space still being available. Usually takes several tries before it actually goes through.
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
Great customer service
by P. alexis on 2020/01/18 03:22
I had a potentially horrible stay at a host location. It smelled terribly of cat urine and feces as soon as the door opened. I set foot inside and realized the the bedroom light didn’t work and it was pitch black besides the flashlight on my phone. The front door wouldn’t close correctly unless you turned the deadbolt. Just ridiculous and smelly. Immediately called Airbnb for a refund and they responded amazingly. I provided pictures and video of the place and got a full refund and the host’s privileges were revoked. They also set me up with hotel accommodations for the night as it was late and no other Airbnb’s were available until the next morning. I spoke with the same person every single time which made customer service amazing because i didn’t have to retell my story and explain myself to a new person. The CS manager called me and emailed me within a very timely manner. It was all resolved in about 2 hours! I’m very happy with the service and will continue to use Airbnb.
Support is thin at best, and hosts do whatever they want.
by tstecker on 2019/06/10 23:13
The Air BB support is limited. I made a somewhat last minute reservation (1 week in advance) I was asked to pay additional money for tax direct to the host ($200+) None of the payment methods worked and no one answered the phone. Uncomfortable with the reservation I moved to cancel it. I was informed I would only receive $250 or the $1900 payment. Even though a booked it 24 hours earlier. I called Air BB support. Was put on hold for several minutes then told they would call me back. After 4 hours I sent a message which was answered shortly afterwards informing me that I would receive a call soon. 4 days later I called again. I was told that the payment request needs to go through Air BB platform and that the reservation could not be cancelled. Now stuck with a reservation I’m not happy with, I’m being forced to pay and move forward or forfeit $1700. I’ve had good experiences using this service but the last two bookings were not good. USE AT YOUR OWN RUSK! If the host is shady, Air BB cannot and will not help you resolve it to your satisfaction. Only the satisfaction of the faceless host. In this case a vacation company. Who never gave me a point of contact that actually worked.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
There are better services out there
by Neneyoung0 on 2020/04/26 01:59
There is other places that do this same thing with better customer service. Think about it, do you want to rent from a hotel that you can’t call? Nope! Also I have to beware of scammers as they don’t check all the listed places out. I rented an apartment at a nice place and asked if I could extend by one day, they said yes so I asked if I can check out at the regular time and owe nothing since they hadn’t taken the money yet. My job called and said they needed me at the start of COVID pandemic. The apartment said yes, all the way home I was trying to correct it online and had no one to call so only messaging them. Wanderjaunt said I had to call Airbnb, Airbnb said I had to call Wanderjaunt and it went back and forth numerous times till I gave up! A month later the money came off my friends card!!! In middle of pandemic!! I message air bnb who said I had to request money back from wander and wait 72 hours till I could then involve air bnb. No response so I involved air bnb who said my host denied it and nothing they can do. I contact Wanderjaunt direct and they say they would help if air bnb contacted them. So air bnb never did they just denied it smfh!! Never again!! I give up! Go to a hotel!!!
DO NOT BOOK WITH AIR BNB
by HoneyBeee000333 on 2019/11/09 05:20
I booked a stay with air Bnb through a Guy named Vic in Decatur GA And was scammed out of my money. After booking a room for a week and the Host ACCEPTED my request AND payment; I contacted the host to receive instructions on how to enter the home and the host tells me the room is NOT available. The host then lies to the representative and tells them he said no such thing. The Representatives all (3) that I have spoken with all had NASTY attitudes and could not accommodate me for the POOR excuses and services that AIR BNB provides. Now I’m stuck outside in the cold with my children due to the negligence and poor services that this company provides. This is not the first time that this situation has occurred through Air BNB.I blame Air BNB for allowing people like Vic to continue to provide services and I Blame Air BNB For not allowing their customers whom spend their hard earned money to feel as though We are respected. They treated me like Trash and I would really hate to see someone else end up in a situation as such. So before booking with this company please weigh your options. They will give you a complete run around and there would be nothing you can do. It’s 30 degrees outside and now my only option is to wait on God. God bless America
What a process to get started!!!!
by takes too long to set up on 2019/03/01 07:50
I got online to find a place to stay 47 minutes ago. I found a place right away and try to book it. When I got to the site where I finally do the confirmation it kept saying it wouldn’t except my card. When I got in touch with someone at Airbnb they said it was likely due to a problem with my bank. When I called the bank they explained to me that there was absolutely no charge from Airbnb and there would be no reason for them to refuse it so there’s no problem on their end. The guy at the bank told me he had issues trying to set up an account with Airbnb as well. The lady I was communicating with told me multiple times she had no idea what was going on and that they would never hold my credit card account for any reason. But when I finally downloaded the app and was able to create a profile apparently that was the hold up. In addition to that they didn’t want my credit card number and they did keep it on file. What a mess. 50 minutes later I finally have a place that would have taken 5 minutes on VBRO.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
Not Safe For Property Owners
by Western Justice on 2020/02/10 18:37
Are you saying that it’s okay to let a verified Airbnb guest book 3 unverified/unregistered guests that do not have an account with Airbnb? Here is an example of what I’m dealing with as a host right now. Airbnb doesn’t show anything about the person except 1 review which may or may not be prefabricated. We know nothing about the people. It’s endangering people’s lives. We used to host so many awesome people from various cultures and backgrounds and made good money doing it, but now Airbnb has changed the way they do things based on the grounds of racism. You take one good hard look at all my guests that I’ve hosted and tell me again if we deserve to be labeled potential racists. We accept people of all races and backgrounds. The only people we have zero tolerance for are people that act like they could harm us, and if potential guests are rude and disrespectful or over demanding and have poor follow-though in their communication. Airbnb’s current policies have ruined a wonderful technology that connects people. Like the old saying goes, “listen to your gut feeling”. If you feel unsafe and uncertain, don’t take the chance of hosting someone that could potentially place your family at risk.
Customer capability needs improvement
by Hallopolloza on 2019/02/16 16:59
Customer Service= not trained well on policy. If you have an issue, ask for a manager. Gift Cards= never buy one. You cannot apply a gift card in certain scenarios. Such as split payments. I tried to apply a gift card to my reservation when booking. There was no option for partial gift card payment + credit card payment. I could only split the payment in which now Airbnb restricts me from using the rest of my gift card per their policy. Coupons= I received a coupon after complaining about a bad host experience. Great, it’s still sitting in my account and I couldn’t apply it to my reservation because again, Airbnb doesn’t have the capability to allow multiple payment methods. I couldn’t apply both a coupon and a gift card. So now I have to book 2 more trips in order to use my gift card & my coupon credit. I’ve had pretty good luck on the properties themselves but the app needs improvements and customer policies need to be easy to use and would likely promote their gift cards if they weren’t so restricting.
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
App fairly good but prices misleading
by Wavemuxer on 2019/04/22 11:18
The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Terrible for hosts
by app enthusiast 1 on 2019/07/28 20:41
Airbnb as a publicly traded company is not mature with regards to its hosting functionality and support. There have been multiple instances where I have been woefully unsupported as a host. For instance, when a user made a stay extension request hours before scheduled check-out, with a declined credit card...airbnb granted the extension and requested that the host sort out the payment issue with the user...then airbnb charged the host $100 for “host canceling” the reservation that technically already ended, stating that they don’t have the functionality to cancel an extension specifically. Or when my listing required an additional person charge, which a user lied to get around, not considering that the host checks guests in personally, and often hosts can count. In this instance, airbnb again said there’s nothing they can do, and that the host had to pursue the discrepancy with the user directly. And at the tail end of it, when the user writes an angry review that obviously impacts future profitability, airbnb refused to take it down.. If other hosts have had similar experiences and have suffered losses due to airbnb’s inept management and lack of accountability, there may be remedies to pursue collectively!
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All Versions
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Current Version (20.22)
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Keyword Volume Hits KEI Rank
travel
16.53
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air bnb
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airbnb app
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Description
Unforgettable travel experiences start with airbnb. Find travel adventures and new places to go faraway or near to you, and access vacation home rentals, new experiences, and places to visit all around the world. Book everything for your trip, or start earning money as a host. BOOK travel EXPERIENCES Go on local experiences led by native experts, whether it’s for multiple days or just an afternoon. Explore Seoul's underground music scene, hunt for truffles in a Tuscan forest, or give back to the community with a social impact experience. BOOK VACATION HOMES Choose from over 6 million vacation home rentals across 191+ countries. Search by price, neighborhood, amenities, and more. POPULAR DESTINATIONS Experience the beautiful sights & find local guides for the perfect vacation: • Rio – Explore the birth place of Samba or Hand Glide over the sights • Paris – Find your fill in some of the best culinary tours and museums • Barcelona – Discover the cities beauty with guided walking tours For travelers: • Book vacation home rentals and travel experiences for your next solo journey, family vacation, or business trip • Search for last minute travel accommodations or long term rentals • Save your favorite rental homes, experiences, and places—and invite friends and family to plan the trip with you • Add experiences and events to your itinerary • Message your host and get directions to your home For hosts: • Share your extra space or lead experiences that showcase what makes your city great • Update your listing and calendar availability • Share what’s special about your neighborhood with a host guidebook • Message guests and manage their reservations
0 stars if I could (Customer service the worst)
by Tlok 11811 on 2020/06/03 21:11
The worst experience ever as far customer service goes, they have you wait 40-50 mins on the line for someone to speak to you. Not only that once they answer, you can’t even hear them well, it’s like they have they’re HQ in some cubicle in Africa. Rent from a hotel or another platform, save your safe time and money.
Terrible App
by mickey434353 on 2020/06/03 20:19
This app needs some serious work. As Airbnb hosts communication is key and this app hinders prompt responses to our guests. The messenger doesn’t update correctly. It’s always quitting out and kicking me off in the middle of writing my guests and it just needs a lot of work. Very happy with AirBnB services as a whole, let me be clear. It is only the app that is horrendous! Please keep working on fixing it to make your hosts and guests experience the best we can provide!
Frustrating Bugs
by Storm Doc on 2020/06/03 17:19
Hard to navigate, confusing to find areas you want to edit in your listing, and there’s some sort of bug in which it doesn’t register some of the messages as having been read so you keep having notifications of unread messages forever. According to the internet people reported this problem at least as far back as 2016, which shows poor responsiveness to feedback as far as the developers go.
Me
by zulu313jr on 2020/06/03 17:01
Terrible business. Drove my family from Michigan to Georgia just to have my house canceled on me after they send me the code for the house. Still haven’t got my 2000 back.
HOSTS: SKIP THIS VERSION
by emily13 on 2020/06/03 12:45
Airbnb has updated the performance section of the app to only show you info about your rating pretty much. You can no longer see any info about how much revenue you’re bringing in each month/year, cleaning fees, occupancy rate, etc. I’m so frustrated and I wish I hadn’t updated. On another note, Airbnb is making it incredibly hard to comply with the law during this pandemic. Our state has made it illegal for Airbnb’s and hotels to operate for almost 2 months. Airbnb should have just automatically kept up with the state laws and shut down booking and searching for N.H. listings during that time, and automatically canceled people and given full refunds when that happened. Instead, I’ve had to spend so much time chasing after their customer service people getting them to cancel my guests who cannot legally stay here anymore and give them full refunds without penalizing either of us. I realize they’re short staffed here, but if they just dedicated ONE person per state to keeping up with the state’s laws and then automatically canceled /made it impossible to search or host during those timeframes, it’d be way less work for everyone. I feel like I’m being punished for following the law and trying to keep my community, my cleaners, and my guests safe, as well as have fair treatment for my guests who need to be canceled.
App is not working
by L.Gerber on 2020/06/03 10:05
As a host, it would help if the app actually worked. It used to work great, but as of late I can’t even do things like check the calendar, to accept a reservation, to “keep my response rate high”, which is quite frustrating.
Horrible Customer Service!!!
by aznurse88 on 2020/06/03 06:10
Do not!! I repeat do not use AirB&B, they will pick your pocket and they do not know the meaning of customer service!!! In this time if Covid they have issued a pitiful “assistence” program but allow their host to stesl tour money when you cancel 5 months in advance due to pandemic!! I will never use this service again and I hope you choose a different app than this one, BEWARE!!!
Worthless
by DaveCo20 on 2020/06/03 04:55
Don’t waste your time on Airbnb go to VRBO!!!!
Terrible customer service
by holene12 on 2020/06/03 02:38
My stay went as follows, first of all the pictures of this house are not accurate.. the living room has a half broken “couch” in it, the TV was completely side ways about to fall off the wall. On the website it says check in is at 4. We called her before at 3:50 asking if the house was ready, she told us there was towels in the dryer that we could go we would just have to get them out ( which we were fine with). When we first arrive here the yard is a wreck most definitely was not kept up what so ever. We walk into the house and smell bleach, just bleach so I guess her “cleaning” was her pouring bleach everywhere. The front door doesn’t shut either btw. We go to unload our groceries since we had arrived Sunday and planned on staying till Wednesday, and the fridge is HOT. We walk down stairs, the hot tub is completely disgusting.. beer cans in the yard, cigarette butts everywhere. When we get ready to go to bed.. every single bed has hair, dirt and what we now know is bed bugs also, when we went to take showers our towels were folded up WET ( the ones we were suppose to get out of the dryer were still drying in the dryer) the We go in the living room to hang out, bugs are crawling on the walls, on our feet, by this point were completely disgusted. We go to bed but we slept on couches and on top of sheets. We attempted to call the owner over and over Monday morning, no answer she finally gets back to us we tell her everything that was wrong and all she has to say was “oh so you need new sheets?” And we said no ma’am we would like to just leave and get a refund she told us she would call us back, never did. We eventually ended up just leaving because we were not staying there for another night, while we were leaving we saw bed bug bombs in the garage (meaning she knew this was already a problem at her house). After we request the refund she declines it & THEN she requested 400$ because she said we took her roomba and never put her key back in the lock box (all of us saw her put the key in there) so basically she is trying to say we want her house key so we can come back and get more bed bugs? And we want her roomba with the bed bugs in it? If there was a roomba then why was the house so disgusting...anyways, I would not recommend this stay to anyone, 2 weeks later my friend and I have bed bugs & our having to disinfect our whole house now. I called Airbnb 20 times before they were able to get a real case about my problem. Then after explaining all this to Airbnb they said we can’t do anything to help you because we take the owners side. In Airbnb rules and guidelines it says they provide refunds for dirty sheets and towels. This is all a lie they won’t do it for you. By far the worst customer service I have had from a company and a home owner. I recommend everyone to never use Airbnb. They only care about themselves and making money not about the customers needs.
HORRIBLE
by graciemallee on 2020/06/03 00:59
Airbnb will not refund our service fee we had to cancel due to the corona virus, and traveling with my 82 year old Dad who is at high risk. We booked this the 1st week of March and we just cancelled 2 weeks ago. They are horrible and now my Dad is on hospice care, they want my flight information and a Dr note stating he’s on hospice care, REALLY, he’s 82 and is high risk, but now he can’t travel!!! Airbnb is a joke! Never again will I book thru them. They just want to keep your money even though the website and our host said it’s 100% refundable due to COVID19, ha ha that’s not true!!
Done with Airbnb
by Liorashamayne on 2020/06/03 00:24
Since you support violence ( black lives matter) And not the police who were run over, shot at killed, Patrick underwood killed .. retired police officer ( black) killed hundreds of wounded trying to keep peace. Thugs loose and no mention of outrage towards others killed. Done with Airbnb for good. One white killed kid beaten to death. Yes it’s awful what happened to so many black People killed and harassed. That’s gotta stop, but so does anarchy.
To many fees
by Jocko! on 2020/06/02 21:28
All their service fees are causing me to look elsewhere for accommodation The fees are ridiculous
Airbnb уже не тот что был вчера ..
by Federal2009 on 2020/06/02 19:20
Поддержка пользователей полное гавно. Комиссии огромные. Зажрались. Благо сейчас есть выбор других ресурсов.
Worst Experience Possible
by JuankiGomezB on 2020/06/02 02:46
I am sticking to hotels. More flexibility and if I call hotel they respond. Ended up cancelling. Losing my money. Host responded for first time after I cancelled.
Complicated
by vaintomanocu on 2020/06/01 21:18
This app is the most complicated app ever. Horrible layout doesn’t work
Terrible customer service
by rat a pat on 2020/06/01 19:49
Apparently if you are dizzy from the paint cans in the kitchen, but the host denies it, then you are liable. Don’t expect a response from the websites customer service. Do expect to wait over an hour on the automated system playing the same song on repeat only to be hung up on.
I hope they all lose their jobs and homes
by Ben Lappin on 2020/06/01 17:18
Every person that has anything to do with this company should end up on the streets for the nonsense that they put everyone through.
Worst service
by veluchamy on 2020/06/01 16:49
They never pick the call more then 1hr waiting in call . No money back if host didn’t gave home
Terrible customer service.
by dtfm31 on 2020/06/01 14:50
I will never use this app again. Due to a glitch in their app, I was charged for two different rooms on the same night. I booked night of so I could not cancel them. They wasted several hours of my time on the phone and then refused to refund me even though the mistake was their own fault. Terrible company.
Too many BUGS
by S.Lebowski on 2020/06/01 03:25
Look into TDD (Test Driven Development) so each time you at a feature 3 more don't break.
TERRIBLE COMPANY WITH NO SOUL!
by eat sh*t ryan on 2020/06/01 02:59
STOP! DO NOT DOWNLOAD THIS APP!! THEY RANDOMLY CANCEL ON YOU AND DONT REFUND YOU FOR 15 DAYS! AWFUL CUSTOMER SERVICE I WOULD RATHER SLEEP IN A DUMPSTER
AirBnB App FIX YOUR NOTIFICATIONS
by SStarkweather15 on 2020/05/31 22:50
I like Airbnb and give the idea of it 5 stars. The app gets 1. I have Googled who else has this problem where you open all conversations and finish interactions the notification will not go away. Spoiler alert, it is a large number of people. "You have no new messages", okay then show me that I have zero notifications. I've deleted and redownloaded the App. I have logged out and back in. My phone and app is up to date. My review will change once the app improves.
App gets worse and worse
by 12/34;!& on 2020/05/31 18:16
The AirBnb app used to be great but has gotten so bad over the last 6 months. What happened to the good programmers?
Really?
by flo6790 on 2020/05/31 16:52
I keep having to wait for images to load while a scroll through the result list. I am on WiFi with 200 MB per second. Prefetch the images out of the viewport! It’s not hard to do!
Super buggy
by 12zero7 on 2020/05/31 15:59
Seems like every single update just causes more bugs and problems. From calendar being bugged out and having to restart the app almost regularly, to notifications turning off randomly and having to rely on emails to know you have a booking coming up. For a multi billion dollar endeavor you would think they’d have these bugs worked out after so many years.
Disappointed
by kt0299 on 2020/05/31 02:57
It was working really well, however with the last update, the app cannot mark my messages as unread and will not stay updated with my messages.
SCAM and violating laws.
by Crzsoul on 2020/05/30 20:47
This company officially supports host, who violates city codes and laws. Proofs like pictures and some videos (and I have more), cited codes and laws sent them did not work for AirBnB. They don’t care nor about obeying the laws nor about guests safety and health nor about anything else about guests. They will not answer your messages, except AirBnB bot, who will tell you a bunch of stuff meaning to get lost. We couldn’t stay and did not stay last night due to host violated multiple laws, but got nor help from AirBnB nor refund. I’m going to report all violations by AirBnB and host to the city authorities and take them to court. It’s the matter of principal now. They should take responsibility for their actions. STAY IN THE HOTELS AND AVOID THESE SCAMMERS. PS. AirBnB didn’t post my review about the host either, so they covering up hosts...
IF I COULD GIVE ZERO I WOULD
by Kaydence Coz on 2020/05/30 17:42
It took me 3 days to try to book an Airbnb and I still didn’t get it!!! I emailed the ceo and didn’t get a response for a week. It wouldn’t accept my credit card and then it would keep logging me out and saying there was an error so I downloaded VRBO and it took me 3 min to book a place. Don’t use this crappy app. Not really sure why it’s so popular.
Great
by catladytravelor on 2020/05/30 12:46
This app makes using Airbnb much easier! There is even a way to message the hosts
I’m superhost
by boqueron village on 2020/05/30 02:05
The best application for our guest house 🇵🇷🏖
I’m reviewing the APP, not the service.
by Bad Ace!!! on 2020/05/29 21:27
Two main issues with the app. First and most important. The messaging part of the app is below par. You can only see two lines when composing a message. So hard to look at what you are writing until you send it. The second is that the app is a little buggy. I will read a message and it will show that it hasn’t been read. Eventually it will show read, but sometimes it takes days. Airbnb has done wonders with the vacation industry. The app may have a few things to work on, but overall the functionality of the app is amazing.
Support team
by Askar Akaev on 2020/05/29 20:45
You will never reach support team either phone or chatting. Horrible experience
Terrible app
by Moe_TheHoe on 2020/05/29 20:25
Glitchy and slow. Airbnb keeps adding unnecessary features without addressing core stability issues. Guest messages don’t get push notifications even though configurations are correct. Issues refreshing inbox saying “Cannot connect to server” when internet connection is fine. Clearly unfocused mission at every level of the organization. Messages don’t always get sent. Notifications that do get checked don’t disappear from the app badge. List goes on but I’m sure there’s a character limit. This is shameful and embarrassing for a firm that classifies themselves as “tech”. Airbnb: get it together!
Absolute Trash
by FreshPrincesss on 2020/05/29 18:49
I have been trying to book a $2k trip for over 2 weeks and they won’t accept any form of payment and every time I call my banks they say Airbnb is not sending an authorization and when I call Airbnb they say my cards are being rejected. Airbnb has cost me over $1500 and every time I call them to still try to book they say they’ll mark my claim as urgent and someone will call me back soon. It’s been over a week now and have heard nothing. Airbnb is the most inconvenient, overrated and unorganized company in the app world.
Wish it was better
by STAR POWER6392629462730574 on 2020/05/29 17:11
The worst customer service I’ve ever received in my life. The hostesses are all fine that I’ve talked to but as far as Airbnb’s customer service it’s horrible. For some reason I couldn’t book a condominium or house for a weekend and I was pre-approved by the hostess, ID was verified all fields were filled out. I called twice and messaged every social media, I got one real response that wasn’t automated over the phone finally and she said my problem should be checked out and fixed in the next 24 hours. It has been over two weeks and still the same problem. I messaged Airbnb again with no response. I truly want to utilize and be happy with the app but I can’t even book a stay and no one will help me.
Will never use again
by Guccibelly_10 on 2020/05/29 00:03
I booked with Airbnb for 2 nights I paid in full the first day. 3 days after my checkout i got charged the full amount again. My account went into the negative I called Airbnb waited 52 minutes on hold for them to tell me the charge never occurred. I sent screen shots of the charge and all of the information they went on to tell me it never happened and to call my bank. Worst customer service I've ever experienced in my life. Do not put your credit card information in. I would not trust it, and if you have an issue GOOD LUCK getting anything resolved with this customer service team. I have spoke to 3 incompetent individuals. I would not recommend Airbnb to my worst enemy.
Worst customer service ever
by Jormigo on 2020/05/28 20:51
I have been trying to reach their customer service for almost a week now and have had no success. Be it by phone or via their messaging system I have yet to hear from an actual person.
App is buggy (always). Service is poor
by Sluggga on 2020/05/28 16:43
App is buggy (always). Never works properly and is slow. Customer Service is poor. They rarely correct any issues
Airbnb app gets worse with every update!
by Msqaf00 on 2020/05/28 16:32
I have seven vacation rentals and use the Airbnb app constantly. The app used to work perfectly, but recent updates are making the app unusable. The new text window has shrunk to less than two lines of text. I send long messages to guests every day so it now takes me 3x as long to review and edit messages prior to sending. Connectivity issues and pop-ups constantly appear and interrupt what I was doing. As a busy host, I rely on the Airbnb app, but it seems the developers have absolutely no idea what hosts need. They seem to be doing everything they can to cause hosts more headaches and waste our time. Please make the app like it was two years ago! Update: I am exhausted with the never ending bugs and wouldn’t know where to begin. The developers continue to go in the wrong direction with every update, and I have accepted the issues won’t be fixed. I figured out that deleting the app and reinstalling helps temporarily with the myriad of issues. This fix only works for a couple of days so I am regularly deleting/reinstalling. It was the perfect app 2-3 years ago but now it’s just a headache.
Won’t clear NEW MESSAGE dot after msg is read
by Gem crusher on 2020/05/28 05:29
Hi engineers Can you get the app to lose the dot after messages are read?
Terrible App
by MNM0182 on 2020/05/27 23:01
The app on iPhone doesn't give you the option to filter results. For instance, if I want to see only results where I can rent the "Entire Place," I don't have the option to see only those. Super annoying and it makes no sense not to include the ability to filter search results.
Horrible customer service!
by pippipes on 2020/05/27 21:21
I cancelled an upcoming reservation for the end of March on March 13th, as we are in a PANDEMIC. The policy to get money back because of COVID for those dates started March 13, you know, the same day, for the same reasons. I have fought for my money and canceled my transaction on my credit card and they are still trying to charge me. I will continue to fight them, horrible company.
Won’t let me log in
by sblasingame on 2020/05/27 17:09
I can’t even use the app because it won’t let me log in. I’ll be able to “log in” correctly then it’ll just re-route me immediately to the log in screen like its signing me out.
I’ll never use AirBnb again.
by nataliamaria1989 on 2020/05/27 17:08
I’m so extremely disappointed in AirBnB. I reserved a place to stay for a day, and after the confirmation and taking my money, the host messaged me to tell me he no longer owns the property and sold it. I asked him to please cancel the reservation so I can receive the refund and he goes completely silent. I messaged several times, no response. I then message AirBnB several times and never received a response. I called and the representative stated she would mark it as urgent and they’ll message me, and that was all she could do. It’s been almost a week. I haven’t heard from a single soul. Now I’m having to try and get over $300 back through my bank because AirBnB has done absolutely nothing to help me and is allowing this person to scam me and probably others.
App needs bug fixes!
by RLizzzzZ9234 on 2020/05/27 15:16
This app does not work well on my iPhone, nor did it work well on my Galaxy S9. Constant glitches, messages do not send, and it takes FOREVER to load a new page. I’ve used the app with WiFi, without, at multiple locations. Nothing changes. I’ve updated, reinstalled, etc. No luck.
Unstable app
by Wordy one 8789078 on 2020/05/27 09:02
This app is horrendous for hosts. It is so difficult to be professional when the app has so many glitches and consistent malfunctions. If you’re trying to run your business remotely, this app will NOT help you.
Scam artist
by timjo2 on 2020/05/27 04:14
They have refused to refund me my “Travel Credit” in assumptions that I would ever book with them again. I tried to use this travel credit since they would not refund it & they expect me to communicate directly with the host about their misleading advertisements. We were issued Travel credits due to COVID-19. However, they are allowing host to charge customers without telling them that they will be living in a space with other strangers at the same time. My host would not even respond to my message until AFTER I paid for the reservation. Her refund policy was also ridiculous. I received a $17 refund for a $244 reservation. I was hung up on by the Airbnb support. He told me he would not direct to anyone above him because he was the only person in charge. I would stick with a hotel they are much more professional when it comes to booking.
Earnings have been hidden
by ehoose on 2020/05/26 23:25
Just as the earnings of many hosts are dipping due to coronavirus, Airbnb removes the ability to see earnings in the “progress” area of the app.
Bad customer service
by Stephi1017 on 2020/05/26 19:11
I’m very disappointed with them. I had an issue with booking, so I called them. Someone answered after 30 minutes, couldn’t figure out the issue so he said tech support would call and of course they didn’t. Tried the next day 3 times and never got an answer, I waited 45 minutes each time and the call timed out and hung up. Now I’ve lost the place I was trying to stay at because it was booked. It’s just really disappointing especially considering the price I was willing to pay. If a problem arises they can’t fix it, so it’s risky to rent from them.
Just the worst
by Zeromonster on 2020/05/26 17:54
The absolute worst customer service. I was on hold for 30 minutes before I gave up. I tried the chat to resolve my password issue and was cut off. Their app is a nightmare to negotiate. How do they stay in business.
DONT USE!!!!
by Beeezy2304678 on 2020/05/26 16:36
They deleted my account for no reason right after I booked my trip. Still haven’t received a refund or a reason.
Have patience when dealing with Airbnb
by Cajun Cafe' Travels on 2020/05/26 14:47
It took weeks to log into my account and file for a refund, the app is funky, won’t send you a link to reset password or user ID. I had to wait to return to my desk top to file for a refund but got it very quickly once I filed. The states that want to go bankrupt like New York are ultimately causing the problems. No need to cancel everything and not open up causing us to cancel trips. New York State need to be run by a different governor.
Terrible Customer Service
by AirBNB user 69 on 2020/05/26 08:31
Do yourself a favor. After staying with a good host just negotiate a longer stay privately with them. Not only will you avoid AirBNB’s ridiculous fees but you’ll never have to deal with their absolutely vomit customer service.
Sketchy
by Bustin97 on 2020/05/26 06:37
This is overrated for sure. I was denied an air bnb and had my account deactivated right after I made a purchase, all over a misdemeanor offense on my background check. I won’t even be able to check if I got refunded my money.
Great service, poor app.
by Legion Burn on 2020/05/25 21:10
This app is a technical mess riddled with bugs. It’s a shame because the service it provides is actually pretty good.
I cant login in app with email
by ximbicu on 2020/05/25 16:33
I am trying to login with email and password and the app says “an account with this email already exists. Try logging in instead” Its bugged. I am not clicking sign up, I am clearly clicking to log in.
Add a field for internet speeds
by pyroman_1 on 2020/05/25 13:10
Overall the app and service are great, but you really need to add a field for internet speed tests. Especially now when so many people are locked down, digital nomads need to know that where they are staying has adequate speed to work.
Need these features!!!
by Elesun on 2020/05/25 11:47
The new update is glitchy, can't get to the message, then can't get out of it. It tells me to reply while I already did. Where did the canned replies went for the potential renter? They are so super helpful to answer same questions. Please please please, create the feature/ option to be able to sell the unsold nights in between minimum required number of nights. All sides are loosing money. I have 2 night minimum stay preset and don’t want to change it for a reason. However if one night is available in between it shows as unavailable. People used to ask for those nights and I was able to sell them as well. Now they don’t see them. :( Have a section for the owner: “Unsold nights” You can call them for the renters: “Nights on special” or “ Additional availability “ or “additional offers”, or...
Covid-19
by WorldOfRosa on 2020/05/25 03:19
Incredibly ridiculous. I cannot wrap my head around the amount of stupidity that must fill up the rooms at the corporate office. The world is suffering from a murder virus which we have yet to find a vaccine for and airbnb only wants to give me $19 for a $1,200 reservation that i made back in 2019. I lost my job, i did not receive my stimulus check, i did not get an answer for my unemployment, and i did not get a refund for our flights only a “credit”. All i got was my $300 for being a college student. No i cannot take this trip because my girlfriend and my dad have respiratory problems. Lord knows that i need my money back from this reservation. I will never use this app again and you better believe i will discourage everyone i come across to never make business with Airbnb.
The app is horrendous.
by Jbyrd3030 on 2020/05/25 00:34
Unfathomably unresponsive and unstable. I expect far better. The performance of the website is very redeeming, either. Yikes.
Change my update
by emanuellaxo on 2020/05/24 17:44
Hello, I really hate the new update. It’s making it difficult for me to use to the app....can you change the update for me. Thx
Useful But . .
by MariiJayne on 2020/05/24 17:30
The Airbnb App, Is So Useful & Could Ave So Much Greater If They Would Revamp & Fix Major Issues ! Like For Instance, Customer Service ! A Hour Or Hour & A Half Wait Is Unacceptable ! I Understand You Guys Have THOUSANDS Of Cases But That Should Make You Wanna Get More Hands On Deck So You Can Handle These Cases More Quicker Or At Least Get To Those In Need On Time. Then There’s The Hosts ! Majority Are Either Scam Artist Or They Never Get Back In Contact With You About A Reservation . . It’s Just A lot With This App. Just Wish It’s Greatness Wasn’t Overshadowed By The Flaws.
THE WORST
by Tabby Talbot on 2020/05/24 16:08
Air B&B is not allowing me to book a stay because of a new policy they have. 25 and under can no longer book because it apparently means we will throw a party in the listings. I have stayed with the host I am trying to book MULTIPLE times and even have a message from her stating that she would be more than happy to host me again since I have stayed with her twice before I other no issues. They still REFUSE to allow me to book the listing. They are seriously taking business away from their host and themselves and taking away my ability to book all because I’m 23 and apparently a risk to party. They’re even taking business from me. I was trying to book the listing for a photoshoot that I now have to cancel. I will never return to this app and if your thinking about hosting I would not recommend it. They will deny you business.
Inbox doesn’t work
by atkins787 on 2020/05/24 14:54
First, every time I pull up the app it asks me if my condo had a carbon monoxide detector. I’ve answered “No” a dozen times, but it keeps asking. My inbox isn’t working, last email it says was May 8. Says there’s a network error, but I can pull up the listing and reservations fine. The web application works great, but mobile app has problems
Can’t log in!!
by Car_vett on 2020/05/24 12:36
I’ve been trying to login for over a week and it’s stuck on the spinning A. I downloaded and reinstalled and still can’t login!! So frustrating.
Messaging problem
by SMosseri on 2020/05/24 11:41
App works well except messaging never does. It’s a disaster.
Horrible
by aWildWillAppeared on 2020/05/23 20:15
After my plans were cancelled thanks to COVID-19 I was surprised AirBnB had a policy to give full refunds to those impacted by the pandemic. Despite this policy I was not given the option of a full cash refund though my book and travel dates were within the timeframe outlined in the company’s policy. I messaged their customer service and after several days of waiting (pandemic, so understandable) for my response I was told I should have the option for a full refund, but “oddly it isn’t there”. The customer service rep basically then told me “tough luck. Guess you just have to take AirBnB credit”. Possibly the worst customer service I’ve dealt with. Won’t be using Airbnb again
New version 20.20 is horrible.
by DCJimmy on 2020/05/23 05:10
Cannot update messages and calendar since V 20.20 was installed last week!!!!
Version 20.20 is SO glitchy
by fxw2 on 2020/05/22 16:02
Running iOS 13.4.1 on iPhone XS Max. Messages don’t load properly. I’ll respond to a guest, close the app, only to not see the message when I open it back up. Notifications don’t work either. Nada. This happened with the last Airbnb version as well. Nothing has changed on my end. Lastly - the app has ALWAYS just been so slow to load (note: this is NOT my server, but Airbnb’s backend). Annoying to use in general.
Worst experience
by Austifur on 2020/05/22 15:57
This company has hands down given me the worst experience I’ve had with any company in my entire life. I booked a place for vacation, and when I woke up this morning they cancelled my reservation because they think my account is illegitimate. They also decided to keep my $1,600 for up to 15 days because of the way they cancelled. I’ve been on hold for 4 hours now to try and figure this out. I’m starting to believe they don’t have a customer service department.
2 star Messaging system
by persyques on 2020/05/22 13:39
Messaging system is terrible! Has a hard time updating messages and constantly gives a network error. Always slow and I have to close out of the app several times before it will update. Airbnb...great idea but awful systems.
Love the ease of Airbnb
by JenBJa on 2020/05/22 02:50
I love being able to book an entire home for my family to stay when we travel. Love having a kitchen for our use and some privacy. We always use Airbnb.
THE WORST
by EliDavidson on 2020/05/22 02:18
Don’t trust this company. They screw their guests and their hosts.
Customer service
by juliaLopez92 on 2020/05/22 00:41
Do not count on their customer service, been having trouble completing bookings for a while now and the support team said they will get back to me within 24 hours. It has been 4 days and STILL NO HELP.
Network Error
by Dw9173 on 2020/05/21 23:59
Network error over and over and over. Every time I open it now. Customer service is no help. And yes I have done so on multiple WiFi and areas of connections. Worthless. Just like the sudden refund policy.
App issues
by bluenails on 2020/05/21 19:32
I constantly have a network issue, no matter if I’m on wifi or cell data. Also listings aren’t being updated on the app. Not sure how to fix bc there isn’t a help desk number
Network Errors!
by ToadallyNC on 2020/05/21 11:37
Since the covid19 pandemic and AirBnB downsized it’s staff, we’ve noticed an increase in network errors in its app. Not sure what’s going on, but it would be great if things were improved. We rely heavily on the app to stay abreast of our listing, and to stay in touch with our potential guests, and guests. Please fix it!
Resent update is super glitchy
by pixiejmb on 2020/05/21 07:18
Normally I have zero problem with this app as a host. I use it exclusively to run the four private guest rooms in my home but the inbox forum hasn't been updating correctly, I’m getting notifications on a delay, and its constantly giving me error messages. It’s seriously annoying! PLEASE FIX IT!
Thieves
by Indy_1️⃣0️⃣ on 2020/05/21 03:09
Not sure what else to say. I made reservations prior to the pandemic. My reservation is still months away. I have high health risk members in my travel party and cannot risk their lives to travel during quarantine and shelter in my place orders. Airbnb clearly has a, drag your feet, strategy to their customer “service”. Waiting you out until you give up on getting any type of service. It is impossible to get through by phone. Flat out crooks. I have to cancel my arrangements and they are refusing any type of refund. Do not use this app or company. You will regret it.
My thoughts as a host
by mathsuu on 2020/05/21 01:28
The messaging platform is absolutely terrible. You often have to refresh several times before you can see the message. It’s glitchy and slow. You often see an error message about how it “could not reach network” when that’s not the case. This is the part of the app I use the most and it gives me anxiety every time I go there. Even regular email is better than this. The other parts of the app are working fine albeit still slow. I think they should just adopt a third party app to handle messages. I can’t believe a company with so much talent and money is still struggling to fix this.
Read reviews before booking. HORRIBLE!
by SocalAl23 on 2020/05/20 22:02
Their customer service is so bad I’ve been trying to make a reservation for the holiday weekend for the last 3 weeks but they needed my passport or DL which I sent my passport. Well they suspended my account because of that but it’s still under suspension even though the one person I was able to get ahold of said he would fast track it. I’ve yet to hear from anyone and got a last minute booking from Vrbo. I even ask the last customer service rep to delete my account but she couldn’t cause she couldn’t get into my account even though she had my address, credit card, and other personal info They are the worst. Don’t use!!
App needs total rewrite. Still Super slow and buggy
by samrecord on 2020/05/20 21:06
This app is ridiculously buggy for messaging and super slow. Very very frustrating to use. It’s been this way for years now, so it seems they were never planning to fix these issues. Any now with the recession, unlikely they will do so for a great many years to come.
You cannot rely on air b n b.
by Kingsquise on 2020/05/20 19:59
Air B n B is like a good friend that turns their back on you, and decides not to ever be your friend, ever in life, and without reason. 😣 Do not rely on Air B n B. They will delete your account when you need them the most. And without explanation. Don’t be caught on another trip relying on this app. They permenetly disabled my account. I have never had an issue with a host while using this app. I travel used Air B n B when I traveled abroad. I was planning a trip to Africa and didn’t no that I was block. Permanently deleted without cause or explanation. Be careful. Find an app that you can rely on. 1 star is overrated.
Hard to believe
by TheStrokesRock4ever on 2020/05/20 19:41
As a host, this app is so frustrating to use. You can’t get simple functionality to work well like messaging? I expect iOS text like experience like the other throngs of apps out there, but Airbnb messaging is so ass. Much delay before my messages show up or update. Buggy allowing me to click into a message multiple times, then I have to click back the same amount of times waiting each time. All the while messages don’t update. Guests bug when they want to add a day to reservation, shows the day unavailable when it is. Overall super slow like im using an iPhone 3. Get your messaging in shape, your app is like 10 years old.
Leaking personal information
by Lhakpa Yangjee Sherpa on 2020/05/20 18:37
Hi everyone ! We had booked one house ( 217 President Coolidge Place, Henryville, PA 18332, United States ) on 02/24/2020 for 2 nights . It’s been 2 months and 24 days today We got emailed from Air bnb saying that they gonna remove our reviews because the house owner had complained that We had messaged him asking for a refund of $200,(why would We ask for a refund since we stayed there? ) once We did message on 02/24/2020 asking if we could check in little early to the house owner but he replied us from the Air bnb app.after that We never sent him any messages from our private number ..We didn’t send him those messages,someone hyaked our private number and send those messages to the house owner. We guess the house owner didn’t like our reviews Because our reviews were like there were no enough toilet papers and gas cylinder etc. Because of this issue the Air bnb removed our reviews. ( why do you ask for reviews if you remove after few days ? Those were our opinions so that other customers don’t suffer like us that’s why we reviewed but Air bnb removed.. Its true that there were no enough toilet papers and gas cylinders Because of that we had to clean our .. with the water and we had to threw half of our BBQ meats But being a Buddhist we never ask for a refund. We never lie. Whoever is using Airbnb please be careful they may leak your personal information like mine. We are ready to take any kind of legal action regarding this matter because we never messaged him asking for a refund. Please do not remove our reviews from here too This is our safety . Thank you !
Traveling
by wifubdna on 2020/05/20 18:36
I have BOOKED AND PAID FOR 3 trips and each time the host said the place was unavailable. How could a company like huge company like Airbnb have a glitch in their system that lets you book a place and PAY FOR IT when it doesn’t exist. Each host said they took the listing down weeks or months ago. I am waiting for my THIRD refund from Airbnb. I’m disgusted.
Trying too offen
by Howdy chrrudel on 2020/05/20 18:35
I was looking for a place to stay for the weekend but it keeps saying that i try too often and doesn’t let me login anymore. Lol an app that doesn’t let you get in because your trying to get the best price
Multi-Billion dollar company can’t build a functioning app
by phantomd2k on 2020/05/20 13:48
We’ve been AirBnB hosts for 6 years now and their app just keeps getting more dysfunctional and buggy each and every update. It’s like they’re not even trying anymore. Freezes, buttons don’t work, and constant “can’t connect to the network” error messages. Trust me, it’s not our internet. This app is abysmal. We no longer use it due to its dysfunction and have to use the website instead. Don’t for a second think that AirBnB is failing solely because of the pandemic. Rather this is a poorly run company that doesn’t function like a real company. Their business idea is good, their business operation reprehensible, and their app is a laughing stock. Avoid the AirBnB app at all costs and save yourself the headache and frustration.
Inconsistent
by Sillyror on 2020/05/20 13:30
I generally always have trouble with this app, there are a lot of updates to the app, and I find that when there is an update, something else now will not work properly. Over the past few years of using the app, sometimes things get so bad I can’t respond to guests/accept reservations/make reservations, upon reaching out to customer support they state they’re working on the issue and to log in on a desktop computer - which I don’t have regular access to. Sometimes the fixes take weeks or even months to properly address, which is kind of ludicrous because they sure don’t offer an apology or discounts in the meantime. Overall the app has become more difficult to use than when I started using it years ago, and that is why I’ve decided to slowly stop using the service until I no longer have any properties available through the app.
Excellent
by Joeh55 on 2020/05/20 12:25
Excellent customer service and just an excellent concept connecting guests who want much more then a hotel room. Airbnb is my go-to for my travel needs. If you haven’t tried them, you are missing out!
Some nice features are gone
by Hdkeotidjabwkfosh on 2020/05/20 05:31
I used to love the feature where users can click the monthly/daily fee and see a total fee with a chosen time period, now clicking on the monthly fee of a listing does not lead to anything. For some reason now users cannot see their total amount before reserving a place. This is really inconvenient because the actual total fee is A LOT more expensive than monthly/daily fee multiplies the number of months/days, making it hard for users to plan ahead for their budget before making a decision. Another thing is that whenever I go back to my previously saved filters, it won’t work. The UI would make me to choose the date, place to stay and other filters all over again. This just makes the saved filters meaningless. Other than that, I think it’s a pretty good app for people looking for short-term stays.
Incredibly Inconvenient when you need help
by cbarfuss on 2020/05/19 23:20
So. You have to change your phone number, your account is to your email, your account requires a code sent to your old number, you can’t get a code because... you don’t have your old phone number. You can’t contact the company because...oh right, you can’t access your account.
It’s annoying looking at a one price then getting the actual total later
by Mar&Luna on 2020/05/19 17:09
Could y’all please put the total price when searching. It’s annoying having found a place for a certain price then having that price double when you are about to check out.
Issues with the new update :(
by ScrabbleChamp! on 2020/05/19 16:27
App was working great until May 2020 update. Now I receive the notifications on my phone but when I click into the app it keeps showing “network error” and I’m unable to view messages or notifications in the app.
Cares about guests but doesn’t care one bit about hosts
by edezey on 2020/05/19 16:21
I loved Airbnb back when I was a guest and the first year of hosting was seamless. I never had any issues or bad guests during that first year, so Airbnb seemed like a great place to host. Little did I know that Airbnb doesn’t doesn’t take care of their hosts when there are bad guests. They especially didn’t take care of us during the pandemic and most certainly have been keeping even tighter fists about handling bad situations since. The app is very slow, always glitching and seems to be behind the times. I have a list of at least 10 things they could improve, and so do probably every other host on the platform who have had to deal with them directly. They also provide guest checkin info BEFORE they’re checkin time...I’m talking our door code...which led to me having guests walked in on due to a guest showing up before their booked dates and Airbnb completely denied responsibility. When I asked for them to refund the guests who were walked in on they told me I could refund my portion but they wouldn’t be refunding theirs. Airbnb’s days are numbered when a newer, better app comes out.
Ridiculous host
by Dangtu sherpa on 2020/05/19 04:14
Hi everyone ! We had booked one house ( 217 President Coolidge Place, Henryville, PA 18332, United States ) on 02/24/2020 for 2 nights . It’s been 2 months and 24 days today We got emailed from Air bnb saying that they gonna remove our reviews because the house owner had complained that We had messaged him asking for a refund of $200,(why would We ask for a refund since we stayed there? ) once We did message on 02/24/2020 asking if we could check in little early to the house owner but he replied us from the Air bnb app.after that We never sent him any messages from our private number ..We didn’t send him those messages,someone hyaked our private number and send those messages to the house owner. We guess the house owner didn’t like our reviews Because our reviews were like there were no enough toilet papers and gas cylinder etc. Because of this issue the Air bnb removed our reviews. ( why do you ask for reviews if you remove after few days ? Those were our opinions so that other customers don’t suffer like us that’s why we reviewed but Air bnb removed.. Its true that there were no enough toilet papers and gas cylinders Because of that we had to clean our .. with the water and we had to threw half of our BBQ meats But being a Buddhist we never ask for a refund. We never lie. Whoever is using Airbnb please be careful our personal information may get leak like ours .. We are ready to take any kind of legal action regarding this matter because we never messaged him asking for a refund. Please do not remove our reviews from here too This is our safety . Thank you !
Network unavailable error
by 3855312799432 on 2020/05/19 03:34
Always get “your network unable to be reached” error message and it doesn’t update or is very slow to update. Getting very frustrating.
Glitchy af
by Keith's Biggest Fan on 2020/05/18 20:09
Says it can’t “connect to my network”, doesn’t show received messages, issues displaying Airbnbs in a certain radius. And an “entire place” is not one level of someone’s home or their basement, Jesus Christ.
App does not show my reservations
by ktmanis on 2020/05/18 15:13
App keeps saying network error and doesn’t refresh my reservations. Very annoying.
Crappy CUSTOMER SERVICE!
by dcmsanto on 2020/04/05 02:31
Crappy is an understatement! Air BNB is horrendous. Yes, I understand the influx of customers wanting refunds due to the Coronavirus pandemic. However, all of these customer’s should receive their money back. The option of travel credit is also not what I want. They are making it so difficult to get my money back in return because I haven’t given “proper documentation.” That is completely ludicrous! I have sent them documentations of my working in the hospital and my employer stating travel restrictions due to risk of contaminating patients with the virus. I’ve also sent them documentation of my flight being cancelled. My flight and other activities did really well in customer service and being able to return my money in full. But AIRBNB has been so difficult to work with. They have no common sense at all! They are still giving me a difficult time with getting my refund of my money to my card. They instead want to trick you into getting a travel credit for future reservations. Due to their lack of customer service, I told them I don’t intend to make future arrangements with AIRBNB. But they are dragging this on to the point where it’s close to my reservation date. All I want is my money back. I also fall under the extenuating circumstances category, yet still they have been so difficult to work with. And I don’t know what to do. They are really just off to steal my money.
The worst service ever!!! Hotels are way better!
by Sam Battle on 2019/09/01 01:37
First off it takes forever for Airbnb support to get back in touch with you. I dealt with a place INFESTED WITH SPIDERS! And it took DAYS to deal with customer service for a solution. They then wanted proof and I sent a pic of one spider and they said it was NOT ENOUGH EVIDENCE! Then I sent 4 pics of 4 different spiders and THEH CLOSED MY CASE WITHOUT A RESOLUTION! A hotel would NEVER make a guest prove an infestation to change rooms!!!!! And they wanted me to talk to the host about it like I want to confront someone about their spider infestation in Their home! Thats not my place! I paid hundreds of dollars to be comfortable! I literally slept with all the lights on to deter more spiders and slept with a towel over my eyes to block the light!!! I also dealt with an issue where I wanted to stay in a place for 2 weeks but needed one night to not be there since I was working in a town for one day an hour away. I didn’t want to pay the “arbitrary” service and cleaning fees just because I needed one night away which could add up to be over a hundred dollars. Their support said I could not so this and that I had to make 2 separate bookings and pay the fees twice!!!!!!! What!!! Hotels don’t do that! Hotels don’t charge you those arbitrary fees either! This whole company is just horrible! And I travel 100% of the time so they will be missing out on $2400 a month from this guy here!!
DO NOT RECOMMEND THIS APP!!!
by $@h67 on 2019/12/25 03:32
I had the worst experience ever! Every year my family makes plans to go out of town to celebrate Christmas, this year we decided Orlando, FL. I heard about AirBnb and decided to check it out. I reserved a house for December 27-January 2 and reserved it on August. I get a text a week before the trip saying the host canceled the reservation. The host didn’t let me know the reason and just canceled. I try contacting the host and he didn’t respond to my calls and text. I call customer service and they tell me it was an emergency and that my money is going to be refunded in 5 to 10 business days. They didn’t give me an explanation at all. I decided to get another house that was $1000 more, but I was ok with it since I had everything paid for and family from another country was coming. 2 days before the trip I get a cancellation message again about my reservation on the new place. This host was decent enough to tell me that he canceled due to the days I reserved for were already booked. Apparently Airbnb showed available rooms that were not really available. Called customer service and they didn’t give me any solutions, just sent me listings of places that were already not available or $5000 more in price. Give me a $200 coupon like that was any help at all. I’m never using this app again and I recommend you do the same.
Ridiculous
by Hoodoo2 on 2019/01/14 16:12
So I signed up and attempted to book for the first time about a year later. In the mean time I had canceled the credit card I signed up with. So I attempted to book but it failed because of the credit card. I got an email, a text and a message through the app telling me it failed. I clicked the link in the email which opened the app but there was no indication of how or where to update the credit card. I finally found it, not in account settings, but (strangely) on the page of the failed booking. There was no option to remove a payment method nor to update a credit card. However there was a button to add a new payment method except the feature would not load. I just got the white page and the little animated dots. I tried restarting the app, restarting the phone, updating the app, and tried it on WiFi and cellular all over the course of about 12 hours. Nothing worked. So I logged into the website. There I found an option to delete a payment method but incredibly there was no option I could find to add a payment method. So I contacted customer service. The replied to my message at 4AM the next day but gave me no helpful information. I replied, but didn’t hear back from them for three more days. By then I had already booked with a normal hotel which, of course, was no problem. Good riddance Airbnb.
Why yes, I would like to stay 30 minutes away from my destination
by Dustpal on 2018/03/05 08:03
Something is wrong with the search engine airbnb uses. I put in a City and great, there's like 800 places to pick from. Problem is that most of these locations are 30 minutes away from where I actually want to be. As a traveler, this is mostly inconvenient. So then you have to waste your time checking through each posting to see which one is actually close to where you want to be. Please add a distance filter from the city center to fix this mess. Other room finding applications know how to manage distance, so airbnb is way behind. Aside from that, either the posting is falsified by the host or the engine is misreading metadata, but some city locations at the top, don't match what is on the map. I feel like this must be the host lying about the location to try and get people to go to their location, but airbnb should just pull the city location from the map. If it does already, then it's broken. Lastly, an enhancement request to the usability. Since I travel to the same place many times, I'm looking at the same locations a lot. Of course I have my favorites, but I'd like an opposite list of locations to avoid. Maybe I read a bad review or the neighborhood was not to my preference, then I don't want to have to figure that out each time I run a search.
Great service - serviceable app
by FenderBoss on 2020/05/03 14:07
I have used AirBnB between 3-4 times per year for travel. It has been a great service and rarely have I been disappointed with the homes, cabins, and condos we have enjoyed over the past couple of years. The app, however is lacking not so much in its function but what it provides for searching options. One of the first things people search for when booking accommodations besides location is the room type. And part of that is what type of bed. I can search for number of bedrooms, number of beds ... even the bed height as an accessibility option, but not the bed size (!?). Thinking it was just me not being savvy, I find multiple posts on AirBnBs own forum of people who have raised the same issue over the course of the past 3 years. Devs, if you read this, please review the basic filtering and sorting options for this app and add this as a feature request for your next agile sprint or whatever you do to update this program. I appreciate your respect for those who need accessibility options, but the rest of your customer base might appreciate a fundamental filtering feature added, that literally every other travel and booking site uses as a base feature. Thanks!
Worst customer service ever
by Leaux3 on 2019/11/15 01:24
Let me start by setting the scene.... I am 4 months pregnant and I have a 4 year old son. My fiancé’s bday was the other day and he had to travel to Miami for a work trip so we made a family weekend out of it. The hotel we were staying at was over booked so we decided to try to use Air B and B to find something cheaper that was still local. Downloaded the app, set up a profile and picked a place. Confirmed it and were excited out our new reservation. Not even 15 minutes later we get a message saying our reservation was canceled. Called the hotel and they said the never received the payment so we need to contact air B and B. I contacted them and the lady “couldn’t give me any info” so we waited for a “case manager” to call back. A couple hours later a women who spoke extremely broken English called and said they were sorry they have to cancel the reservation but we broke the terms and agreements.... which I don’t know how when we literally set up the profile properly and verified everything! And booked a place AND THEY TOOK THE NEARLY $200 OUT OF OUR ACCOUNT!!!!!!! They would NOT give us a further explanation at all and the lady would not work with us at all and HUNG UP ON ME! Needless to say they put us in an extremely tight bind and we will never use this app ever again. Beware! Seems pretty scamish.
Don’t stay with AirBnB
by Ashley K05 on 2019/08/13 21:04
I am very disappointed with Airbnb. We had an ant problem in our house, and when I tried to resolve it with the host, she turned on me and blamed us. She said she went above and beyond and that is just not true. Since we didn't think to "document" the ants, Airbnb took the hosts' side of the conversation. That is so wrong and has made me never want to use Airbnb again. While the host insulted me as a person and said I was too demanding and minimized what actually happened, Airbnb was no better. They said they had to side with her because I had no pictures. I am sorry but who thinks to take a photo when your hand is covered in ants, and you are just trying to make sure they aren't all over everything you own, which for the record they were. They were in the bed, on my retainer, glasses, clothing, etc. It was one of the most disgusting things I have had to clean. Yes, that's right, we had to clean it because the owner didn't believe in taking a more drastic measure to clean then Windex. Airbnb's customer service was no good either. They made it seem like they empathized with me when they called to hear more information and that they were so sorry, yet they did nothing to rectify the situation. I will never stay with them again. Beware, if anything happens - DOCUMENT IT ALL, otherwise your words mean nothing.
So far it’s been good, but needs a little work!
by sea225 on 2018/06/15 05:09
So far it’s been good, but still has some work to be done On the app ect. sometimes the app crashes or takes a while to update. I get messages way later like a day or 2 later on guests asking me questions. I did notice that it has not been sending the check In information to the guests so they get trapped out side the gate for a while because the messages don’t come in to my phone right when they message. Also I’ve been getting guests having a hard time keeping the booking I get them confirmed and then a day later it’s canceled on them. Guest call me a lot trying to figure out how to book. Maybe make the booking a little easier. Also if you are in a state that they pay the tax for you make sure to look in to it cause they only pay the state tax not the city tax. Wish they could pay that also each quarter for me. I give Airbnb over all a 4 cause it’s good just not yet a 5 yet. Work on app a little more and maybe put a system in that is like doc u sign. that way it just automatically sends the booking waver that we need each guest to sign so I don’t have to do it manually.
Do Not Do Business With This Company
by es-py on 2018/12/25 14:50
My family and I are stranded in an unfamiliar state thanks to Airbnb and their unwillingness to correct their mistakes. Thank you for allowing us to book a condo under construction. Thank for allowing us to find this out after thousands of dollars of airfare, time off and hours driving to the booking. Thank you for failing to send any emails or messages informing us of this issue. Thank you for acknowledging the mistake and shooting down any attempt to accommodate my family by booking us a similar listing even though similar listings were available on your app and website. We were forced to deal with horrible customer service representatives. If anyone at the company is reading this please invest in some workshops/training idk maybe a Christmas bonus or something because dealing with your representatives took this experience to another level of frustration. I would not be sitting here writing this essay if it wasn’t for the young lady I had the pleasure of speaking to last night. Thank you for this experience Airbnb! Who would have thought opening Christmas gifts in rental cars would be so fun! And thanks for the great advice of finding a hotel to accommodate 6 adults on Christmas Eve for 8 days in Orlando. The amount of options were plentiful!!! Thank you! Merry Christmas from our Ford Explorers.
Average
by DellDyn on 2019/03/11 02:14
Overall, I’ve had good experience with Airbnb, and I like the general set up. I do have two major major issues, and that is 1). with the tax collection. My county and total sales tax are 9%, But they only take out 6% and refuse to fix it. This causes me to lose so much money because I have to take it out of my profit and then file with the county and do my state taxes through an accountant because the system is too complex... Major inconvenience... and 2). This is my 2nd home. I do not want to rent it to just “anyone“. VRBO is better because they at least let you see the person‘s full name, and you can Google their information to make sure they are a real person, etc. There are so Many scam emails. I have no problem with an AirBNB traveler who has previously had a review, but when a New, unknown person tries to books and gives me no information at all regarding their group or info on their trip, and all I have is a “first name”- it’s unnerving. I think they should try to protect the homeowners much better than what they do right now. It’s very one-sided towards the renter- where I would like much more of a mutual accountability. Hiding the pictures and last name is also not OK in my book.
Loving Airbnb
by Cindy from Palm Desert, CA on 2018/05/10 19:31
We used Airbnb during our recent holiday in Kona, HI and stayed in 3 different private units. Each was wonderful and had everything we needed including the loan of beach chairs, beach towels and umbrellas. We didn’t cook, but each unit was well appointed with everything we would need and next time we will enjoy creating our own meals at the units and eat out less. We enjoyed visiting briefly with each owner, they were all really nice but not intrusive at all. We went on two excursions recommended and booked through Airbnb. They were great and good value. I would recommend the Wild Dolphin & Snorkeling adventure with Captain Chase and the Local Brews & Poke Flights with Lottie and a wonderful chef and fun bartender at a beautiful golf course. They were both awesome and each was a small group of 5-6 people allowing us to ask our hosts questions and visit with the other guests. We will likely use Airbnb more often, it was super easy to book the units, more fun and less expensive than a hotel. When they say ‘Super Host’ believe it, book it and relax. I’m a fan and sharing our experiences with friends. Mahalo!
First experience with Air BnB is so-so
by Emb 927363404 on 2019/04/25 18:03
I am traveling for just under a month and am using Air BnB for my travels. I am satisfied with most of my stats so far except one. This particular place was so dingy and run down that I immediately knew I did not want to stay there. Right away I contacted the host asking for the payment of my remaining two nights back so I could secure someplace else. She refused. So I contacted Air BnB and they too so long in figuring things out that I was well on to my next location by the time they said they had successfully negotiated a cleaning fee refund ($34). That was laughable. They told me I could dispute it further and asked me what was a fair compensation. I said that the fairest compensation was the two nights I had originally asked for. That would have been around $270. They negotiated some more and ended up refunding me $120. I am not impressed on the time it takes for them to respond and handle things, nor am I impressed with their negotiation skills. The place I stayed in was a dump and the pictures were a complete lie and they did nothing to fix that for future renters. I’ve now stayed in three other locations and I am very pleased with them. I like Air BnB but I don’t like their service.
Cancellation by host
by ehowle on 2018/08/30 22:51
Was recently cancelled on for one of our trips. There was absolutely no recourse. I went to your q&a and found out you have a pretty strict set of rules for canceling on the host, but no real strict set of rules on hosts cancelling on guests. This is absolutely horrible. The host only loses the cancellation. The guests lose all that they had invested in the trip - airfare, other places to stay, any reservations and down payments on things like prearranged things or trips such as boating, kayaking, entry fees, etc. Also I could not leave an Airbnb review on the host. This is absolutely uncalled for. Both the host and Airbnb need to know the consequences of this action. And others need to know that the host cancels on guests. Airbnb really needs to rethink this policy. If a host cancel, they should be responsible for any costs that the guests incurred. I have heard that hosts will cancel if they get a higher rental fee. Don’t know if that happened to me, but that should absolutely be forbidden and if one cancellation occurs, the host should be moved to the lowest ranking. They must be discouraged from doing any cancellation. They have to be running this like a business. The excuse I got was the host had to leave town and could not find someone to clean it before the last guest before me. Really poor excuse!!
Horrible Customer Service!!
by FoodVeggie on 2019/07/13 07:28
If you can find a hotel or anything cheaper at a good price with even mild customer service, do it. Air BnB does NOT care about their customers at all!!! Dealing with Air BnB customer service has been the worst experience I have had with any business/support team. They can check the records and see that their staff AGREED with me and believed I deserved a refund for what was essentially unsafe conditions and poor communication from a host. However, after repeated attempts to receive said refund, they then claimed I had informed them too long after the reservation. They said this a week after my reservation but I had called DURING the first hour of check in for my reservation while I was AT the residence. I wish I had recorded their calls as they do yours, when dealing with customer support, and I would easily have enough evidence to show how they are misleading, careless about customer safety, and how they tell you one thing then flip to a completely different decision without the decency to call you to elaborate. They simply sent a short, rude message on the app. It is sad that they can agree with you (they can go ahead and listen to their recorded phone calls to prove it) and then message you something completely else and ignore the fact that they ever agreed with you. Ridiculous.
Terrible site/ company - no stars
by julieandbobk on 2019/05/14 00:26
Spent multiple days calling or on hold with air bnb after they canceled a trip we booked for Key West. Their website allowed us to rent a unit that was not available. We were charged for the unit, then simply sent a text from another vacation site that our reservation was canceled. No reason why! No one would tell us why, but it was glitch in air bnb software which no one would own up too. Every case manager I was assigned too told me they would comp us a stay and send us new listings which never happened. When a listing was sent it was not comparable to our initial booking. Each day that passed the cost of the available air bnb units would increase in price, but no one would call me back to confirm another reservation. Each case worker said they would call me back with in an hour. No call backs! I am livid with air bnb, there are multiple sites that are a lot cheaper with the same units like VRBO, use them! Don’t book with this website!! They are unreliable, they won’t care if you have a place to stay. Update..... just received a message from Airbnb. Not a phone call of course. They are denying telling me they would assist with the cost of another rental and their hands are tied so we should Book another rental. Never again! Hotels would do this to a customer
Literally -5 stars if it were possible
by Ashley Feliz on 2019/03/23 18:52
DO NOT USE AIRBNB. They have the absolute worst customer service. They deactivate accounts for no reason. They say you’ll receive a full refund and I have yet to see any of my money. They owe me more than $1,000... with that said please save your time and your money, don’t trust these people. My trip is supposed to be in 2 days I’ve had this booked for a month now and they cancelled my reservation and deactivated my account and I was told I’d receive a FULL refund. As far as the customer service all they say is that they’ll slap a label on it called “urgent” and that they’ll get back to me in 24 hours...got nothing. After I made my SECOND reservation after having my account deactivated, they then accepted my payment and a few minutes later I was told they cancelled my reservation and they’d send me a full refund I called them to see what was going on and where my money was and all they said to me was that he could do nothing about this, he has to send my case to another department and to “rest assured” it’ll be taken care of In 24 hours and as for my money.. as if it can get any worse I was told that my money is “technically in limbo” and that I need to contact my bank, contacted the bank and they said they haven’t gotten anything on their end... AIRBNB WHERE IS MY MONEY!?
Good App, but could improve with some bug fixes
by guesswho!! on 2017/12/28 15:27
Very nice App. Easy to book and communicate with host. But (the current version) could use some bug fixes. I use the App on my iPad Pro with the most recent iOS an when I scroll through my search results, the movement is extremely slowly, sometimes gets even stuck. Something is wrong here. Search filters are also not perfect. When I set for example my limit at $200 per night, the App shows me also accommodations above $200. Also, it would be great if the location filter would be narrower. If I search for housing in a certain town I don‘t want to see housing from near-by towns. Unfortunately, one sometimes only find out once you check the map, because the title often does not tell the location. Maybe adding a distance option would help (how far from target destination the search should be expanded). Additional comment: What I also dont like is that I cant remove my credit card information from my account after payment (not through the App and also not through the online account). I wished they would support Apple Pay. I don‘t like to keep my credit card information all over the internet.
Problems taking photo on iPad Pro in landscape
by Robert Ryan on 2019/05/29 20:40
The app presents a little overlay where one can center the photo id capture, but running the app in landscape mode, the overlay was misaligned, with the overlay rectangle half off-screen. And when I disconnected it from the keyboard and rotated the device into portrait orientation, it put the overlay in the right place and everything looked rendered OK, but when I took the photo, it then grabbed the wrong portion of the photo. Bottom line, the photo capture got thoroughly confused with iPad in landscape orientation (which if you have a keyboard attached, is how we generally use these things). And when I first oriented the device into portrait, I happened to do upside-down portrait orientation (which iPads permit) and then the captured photo was upside down. Lol. But when I backed out, put my iPad in portrait orientation, and tried to capture the photo again, it worked fine. The problem seems to be limited to when you enter the photo capture while the iPad is in landscape orientation. This is all pretty minor stuff in an otherwise quite polished app, but I thought I’d bring this to your attention as this is apparently and use-case that slipped by anyone’s attention.
Worse experience than I could even imagine
by foxsoccerruinedstreamingsoccer on 2019/04/20 05:22
What a scam! DO NOT BOOK THIS!!!! It IS A SCAM!!! Unresponsive host ruined my trip to DC and made us late to the event we were in DC to attend. We tried to contact the host for check in instructions, and she did not respond, leaving us with no place to stay. We then had to scramble and find a friend to stay with after we no longer had a place to stay after we reached out to the host Tracy multiple times, via Airbnb messenger and phone, and eventually had to call Airbnb guest relations. The person on the phone (listed on the Airbnb as the host) said they were not the host and I had the wrong number. This is also on the shoulders of Airbnb, because of their negligence I did not know that there were several others who had similar experiences over the last couple months. I asked the very nice non-US based call center employee for an actual management response from Airbnb within 24 hours and never received the call. Airbnb offered nothing in reparations for their role in this issue, considering they have 4 other people who endured similar experiences and yet they gave no sanctions to this terrible host, and they gave me no warning about these issues they have known about for OVER 2 MONTHS, and therefore will be hearing from our attorney shortly for their negligence.
Nothing but problems
by Smokentoken123 on 2018/01/02 22:31
I’ve had nothing but problems trying to make a reservation through Airbnb. My first reservation was cancelled due to me not completeing the verification process in time(long story short my account was set to eastern time instead of pacific time) I verified my account no big deal, I called customer service and was instructed to try and re-book, assured that my reservation would go through I did. I then received an email saying I needed to complete the verification process however when I clicked the link in the email I was taken to a page that said “You’re all set” and a button on the bottom saying “finish” I clicked the finish button and was taken to the home screen I assumed there was a glitch in the software somewhere. Three hours later I received an email saying my reservation was cancelled a second time for not completing the verification process in time. I was very confused as I had in fact completed the process and was not given an option to do anything further from the links in their emails. Now I’m being told by customer service to re-book my trip for a third time. I’m unsure if this is how they typically do business but I’ve received little to no help from their customer service team or the case manager assigned to help fix my problem.
App is fine. Customer is awful.
by D8796 on 2020/03/19 19:06
Never had an issue using the app. However the company needs some work. A friend of mine created a group for us to look at cabins to rent, thus making them the ‘trip owner’, even though all they did was invite us to a group to share destinations with each other. We find one we all like, and I book it with my card. Fast forward a few months, now it’s March and our trip starts April 17th. Our flights get canceled due to COVID-19. I log on to Airbnb to cancel our trip because we have no intent of traveling if the airlines deem it a heath risk, nor do we plan to drive 15 hours each way for a weekend trip. NOPE. Airbnb is only allowing trips between March 14 - April 14 to get a full refund due to COVID-19. So I call hoping a representative can assist more than the app. After waiting over an hour on hold I am informed I cannot cancel the reservation because I am not the ‘trip owner’... EVEN THOUGH ITS MY CARD ON THE RESERVATION. Whatever, I’ll just add them to the call so they don’t have to wait an hour on hold. Nope. Won’t allow it for account safety concerns.... it’s my account, they’re my friend, I’m not concerned and we’re certainly not waiting another hour on hold just to be told they can’t give a full refund.
Unforgiving and Unhelpful!
by Awzum3 on 2020/04/25 16:46
Airbnb did not refund any money for a situation that was out of my hands. I was studying abroad in Rome and planning to visit Barcelona from March 5-9, staying at an AirBnb rental. Our school mandated that we return to America on March 2nd due to the rising threat of Coronavirus, so we had no choice but to leave and could not attend our stay in Barcelona as planned. We lost all the money that we had put into this trip, even though it was not our fault. After contacting AirBnb support staff, they were not sympathetic at all towards our situation and they closed our case. We sent them all the right documentation that showed that we were forced to leave, but they did not care. Even with the credit card company involved, AirBnb still did not help us and we have not gotten any money back. We are students, so we don’t have a lot of money to begin with, and to lose that much money really is detrimental. I would have hoped that a huge corporation like AirBnb would be able to see that we are not at fault and that it’s unfair to take our money without giving some sort of refund, considering our safety was at stake. I will think twice before ever using this app and company ever again, because they definitely put their own greed before the needs of their customers.
BEWARE! Should you want a refund from a MOLD infested shack
by Zero stars!!! on 2019/01/07 02:45
The worst experience EVER with their support team I have ever experienced. Recently rented a property in Puerto Rico of course you must pay in full, no problem excepting my money but when we arrived at the property it was nothing less than a dump not at all what the photos that were posted for the listing showed. Mold on the walls, floors, shower, smelly bedding, dirt dust missing floor tiles in the kitchen that expose the concrete below , a junkyard of a front yard, spiderwebs, clutter..... we could not even spend one night there. when I submitted the photos to THE AIR BNB they were passed on to three different individual case workers to who agreed that the place was disgusting and did not match the listing but she was not authorized so she transferred me to someone above her who never spoke to me once and ruled in favor of the host Who argued that this property was clean and nothing was wrong with it! which is completely inaccurate! In the end they are keeping our money and we did not spend one single night there this is for 14 days that they will gladly steel from their customers knowing that the place was A step above a rundown shack you may find crackheads squatting in. Airbnb might find them selves regretting to ignore the mold in the photos Porter Rico is part of America
Push Notifications are Glitchy, amongst other things.
by Some1withAcomputer on 2019/07/16 16:52
Going on over a year now, and confirmed it with a newer phone, the PUSH NOTIFICATIONS DON’T APPEAR half the time, if not less. (I.e the app badge, and banners). There were periods where was missing responses and threatening my response time stats because the app simply wasn’t notifying me that a message or inquiry has been received. Yes I’ve checked all the notification settings in the phone and app, and yes I’ve re-downloaded the app a handful of times. Still the app seems to spontaneously choose when to notify me of stuff. The work around is turning on texts and email as means of communication, but frustrating since now I’m forced to basically have triple versions of any given message, just to be safe I’ve mentioned this on the phone to them, but no real solutions were made obvious to me. Other stuff: The app is persistently brings up a “network error” message when the network is totally fine, and it tends to find itself blocking some important button I need to press. The calendar in host mode always seems to automatically load to a month or two earlier than the present day, so you have to scroll every time, just annoying really.
Good app except……
by Asufhes on 2018/08/13 17:10
I enjoy all the features of this app. In fact I like all of the app with one gigantic exception… The calendar inconsistently works. What I mean is when you open up your Airbnb app and you want to look at your calendar about 50% of the time it just hangs and will not open. All other features work but if you want to know who’s coming on what day your calendar won’t be helpful since half the time it doesn’t load. It doesn’t matter what phone you’re on it doesn’t matter if you’re on an iPad it doesn’t matter what computer… I’ve called over and over about this especially after seeing so many other people having the same issue. As a host it’s really inconvenient to not be able to see who is booking on what dates. Despite a history of this is a major issue for people, it’s still not fixed years later. So so annoying. PS… Only fix I’ve been able to find is you have to shut the device completely off and power back on. Sometimes that’ll bring your calendar back up otherwise Airbnb doesn’t seem to think this is a big deal that the calendar doesn’t show up for the host about half the time.
♥️Airbnb
by Inn Bloom on 2017/11/07 15:17
I’ve been an Airbnb host and an Airbnb guest for over 3 1/2 years. I have hosted over 160 guests from all over the world, and all experiences have been wonderful. Not one bad experience. The places that we have stayed have been clean, friendly.... just exactly what we needed for where we were and what we’re doing. Again, as a host, I enjoy sharing my hometown with visitors and making them feel comfortable and welcome while enjoying the area. The extra money has been greatly appreciated as we live in an expensive area. Now with my husband retired, I am able to help with our expensive taxes and utilities, not to mention my health insurance which is extremely expensive since I am no longer covered by my husband’s employment. I am grateful for the opportunity to be able to contribute and be creative as a host at the same time, I give Airbnb my highest recommendation and appreciation to Airbnb and what this wonderful company stands for and look forward to a long and rewarding relationship as a Super Host and a guest. Thank you so much, Airbnb!
Bad Customer Service
by Bc2socal on 2017/10/31 00:21
Confusing app.. Great service until you run into the most minor issue. I tried to modify a reservation and it turned into a complete nightmare of phone call after phone call with Patricia where I had to explain, reexplain and then explain again a very simple issue. She claimed she needed to verify with the host and claimed she couldn’t reach him which was bizarre since the host said he never heard from her and was nothing but accommodating and responsive to me the entire trip. I would recommend going directly to your host with any modifications or extensions of your trip or you’ll find yourself on the phone with Airbnb your entire trip, completely frustrated. While she was nice she didn’t seem like she listened to a word I said. Now they continue to keep trying to take money for days I didn’t stay. She claims she can’t reach the host but he’s a well respected doctor and we have mutual friends who are his neighbors so I’m inclined to believe his side of the story. I would try home away vacation app instead (although I’ve never used, it but will be now). My family has properties listed on Airbnb and we will now be trying Home Away Vacation app instead as we don’t want or guests to have the same poor experience on their getaway.
Cherry’s place was amazing. Cozy house with beautiful touches.
by gatoloco* on 2019/08/02 01:56
Cherry’s place was amazing. Cozy house with beautiful touches. This host has definitely raised the bar on my expectations at my next Airbnb. She is super understanding and friendly. The bed was ah-mazingly soft!! The air conditioning was perfect. The bathrooms were sparkling clean. The house is located one minute away from Cincinnati. It’s extremely clean and very well appointed. The hostess takes great care in providing that immaculate home away from home comfort. Everything you need for a stay away. Kitchen well stocked with clean utensils, more than enough ample amenities all around. The interior renovation of this sweet little cottage is even better than it looks in the photos. So clean and a fresh feeling. Love the decor and back porch. Close to the highways, the neighborhood felt very safe, relatively quiet. I felt very secure there was also another female traveler, I had a wonderful time! Everything I needed was included in the house plus lots of extras. Thanks for hosting this space, I will definitely stay here again!
Hard 2 c, find, use
by u may not like this but on 2018/02/22 03:34
EVERYTHING. With this app is non- intuitive. Have they forgotten that “ease of use” , making text easy to read and find, is what attracted people to the web in the first place? I drive LYFT/UBER too and I’ve taken Airbnb Programmers around S.f. Smug group generally. Proud that they can “ force” u into certain behaviors. #AssinineArrogantBehaviors. I’ve said it before: clear bright text. Clearly organized pages and structure, so we the users have an idea where ur going as well as the program. Super-host” is meaningless. I’ve stayed in several “ super host” homes now, and all they did was set the bar REAL low so it is easy to hit expectations. No difference between those folks and a hotel. Lastly , u can not search by a text string if I am searching for a specific place in a given city, should b able 2 put my string or any combo of usual string syntax ( a “NOT” operator would really set u all apart. ) and have places I know r there come up. Beginning and end date choice algorithm especially annoying, choosing dates from a pastel date screen and having constantly treat ur “end” dt as ur begin” dt , very frustrating and wasteful of my time.
Reimbursement- communication
by yellow tail 23 on 2018/08/05 21:39
There was a guest I was hosting, they extended there stay for a extra day after they checked in. I excepted the request and Airbnb gave the green light, I’m assuming to make sure the funds were available. That was on the Thursday they stay Friday which was the extra day and then checked out Saturday I got a email Friday morning at 1:30 in the morning saying the funds were not available. I then contacted Airbnb via email and the representative was saying if she could attempt to get the payment she tried she called then ask me if I would be willing to call the guest which I wasn’t at first then I decided that I could still reach out with a pleasant message long story short I got the payment through speaking with the guest. I asked to speak with the supervisor after messaging for four days waiting for the payment. The supervisor called me back after the fact after I’d already retrieve the money and I feel like Airbnb wasn’t going to reimbursed me. I repeatedly asked the representative to reimburse me and then go collect it from the guest instead of putting me in the middle and I got nowhere I had to do it myself.
Never using Airbnb or their services again
by Charlotte Dyess on 2020/04/19 20:28
With an understanding that COVID-19 has swept the nation, I understand Airbnb’s going through an influx of cancellations. That being said, the department of defense has issued a travel ban extending through June 30th. My fiancé and I had to cancel our wedding and flights to Florida and Hawaii due to this travel bad, as we are part of the military community. The venue and airlines, were understanding and provided us full compensation due to these troubling times. Airbnb on the other hand refuses to acknowledge the department of defense’s travel ban, and will not give us our money back. They do not have the decency to pick up a phone and talk, it is strictly through automated messages. If we are legally unable to travel outside of a 2-hour radius of our home...how do they expect us to fly cross country or across the Pacific Ocean? Let alone be charged upwards of $6,000 for a vacation we will not be attending? I am appalled and disheartened by the way Airbnb has chosen to navigate the COVID-19 pandemic. I will never use their services again, and I suggest you don’t either. The company is clearly unable to withstand a large scale disaster, and my money is more important to them than valuing customers on a basic human level. I am utterly disgusted.
Choose another option
by Mr. WAT112233 on 2018/12/26 04:00
I got the app, signed up, put in information to verify my account, and was locked out so they could review my information to verify. This is understandable. However, after two days and no reply, I contacted customer service and they said they could not help me and my account would be assigned to a case manager who would get back to me “shortly” to resolve my problem. Slightly irritating but still understandable. Two more days passed and I called customer service again and received the same reply, however they stated that they would get back to me within 48 hours from my original call. So now, 4 days have passed and still no reply and my case was not assigned to anyone. I waited another two days with still no response and had to find another site to book with as time was running out. NOW, OVER 3 WEEKS LATER, my vacation over with, I still have received no communication from Air B&B and my account is still locked, not even allowing me to look at the website. As, the company has grown you would thing they would expand their customer service, but apparently do not care to. Will not be using this service (as if I had a choice) in the future. There are better services out there.
No longer supporting Airbnb due to discrimination
by Long-time Fan and Follower on 2019/08/02 18:15
I understand this is a review of the app - but would like to share my recent experience with Airbnb. A host left a review on my profile that was sexist and disgusting. Despite my entire history of perfectly treating Airbnb’s, the company refused to acknowledge the comment was sexist - conveniently, the two hosts were men and only acknowledged my partner (male), yet attacked me in the review. The Airbnb correspondent handling the case was also a man, who told me it was not discriminatory in his opinion. I hope Airbnb will focus more on customer service and experience, because this is disappointing after years of supporting this company. Men shouldn’t be deciding what is and isn’t sexist. But, to make this legitimate to the app, it’s pretty buggy. The messaging app will frequently triple or quadruple sending me messages or not send them at all, and leaves illegal Airbnb’s listed (as I’ve experienced then having them canceled as it was not legally listed, or having an uncomfortable experience getting to an Airbnb and finding it is illegal due to city laws). I’ve gotten to the booking stages before only to have errors, despite the space still being available. Usually takes several tries before it actually goes through.
The worst customer support ever!
by Horrible pop-ups on 2020/04/11 20:42
If you’re planning on hosting you need to make sure you don’t use Airbnb! They’re the worst for helping you out. They don’t take the full amount from the guest and leave you hanging dry whenever there’s a payment issue. If they’re going to sit back and collect money from service charges, occupancy taxes, etc. they should also collect full payments from guests and release them as the dates approach. I had a issue with a guest staying 2 months and not paying anything the 2nd month. When I asked Airbnb about non payment they said they tried to collect and there was an issue with that. The guest ended up leaving in the middle of the night, stole numerous things, and didn’t pay. When I reached out to Airbnb they said they’d look into it. I had to do a reverse number search and come to find out this guest that was staying was defrauding people. AIRBNB Does a terrible job of actually filtering who’s using their platform. This lady has been convicted of nurse impersonation and battery and assault. Only reason I was able to find her actual last name was because I did my research. Stay away from Airbnb! They’re not there to help you at all. They haven’t even responded to me. It’s been a week!
Great customer service
by P. alexis on 2020/01/18 03:22
I had a potentially horrible stay at a host location. It smelled terribly of cat urine and feces as soon as the door opened. I set foot inside and realized the the bedroom light didn’t work and it was pitch black besides the flashlight on my phone. The front door wouldn’t close correctly unless you turned the deadbolt. Just ridiculous and smelly. Immediately called Airbnb for a refund and they responded amazingly. I provided pictures and video of the place and got a full refund and the host’s privileges were revoked. They also set me up with hotel accommodations for the night as it was late and no other Airbnb’s were available until the next morning. I spoke with the same person every single time which made customer service amazing because i didn’t have to retell my story and explain myself to a new person. The CS manager called me and emailed me within a very timely manner. It was all resolved in about 2 hours! I’m very happy with the service and will continue to use Airbnb.
Support is thin at best, and hosts do whatever they want.
by tstecker on 2019/06/10 23:13
The Air BB support is limited. I made a somewhat last minute reservation (1 week in advance) I was asked to pay additional money for tax direct to the host ($200+) None of the payment methods worked and no one answered the phone. Uncomfortable with the reservation I moved to cancel it. I was informed I would only receive $250 or the $1900 payment. Even though a booked it 24 hours earlier. I called Air BB support. Was put on hold for several minutes then told they would call me back. After 4 hours I sent a message which was answered shortly afterwards informing me that I would receive a call soon. 4 days later I called again. I was told that the payment request needs to go through Air BB platform and that the reservation could not be cancelled. Now stuck with a reservation I’m not happy with, I’m being forced to pay and move forward or forfeit $1700. I’ve had good experiences using this service but the last two bookings were not good. USE AT YOUR OWN RUSK! If the host is shady, Air BB cannot and will not help you resolve it to your satisfaction. Only the satisfaction of the faceless host. In this case a vacation company. Who never gave me a point of contact that actually worked.
Owner
by FUNky Super Host -Trudy on 2018/09/10 14:30
Airbnb has become my exclusive Hosted Listing Website for 6 years! I have tried others too, plus have my own website. Air is my favorite and most dependable Hosted website! I love Air because: Customer service works, my guests are screened-quality people, Pay always drops into my business account, I can apply my listings information and photos via my phone app, and I have enough guests to keep me happy! I am older and disabled. Air and with outside help, and my dependable guests gave me hope and have saved my real estate property from being foreclosed. Their business I believe has saved my life and given me a chance to get back on my feet and be able to pay taxes again. Air is good for the US, State, local and citizen’s economy. Most of all.. my over 200 reviews tell the world that travelers like the idea of being able chose variety and unique spaces to relax at. But no competition can beat out Air’s experience providing quality app and customer service! Air is Super!!
There are better services out there
by Neneyoung0 on 2020/04/26 01:59
There is other places that do this same thing with better customer service. Think about it, do you want to rent from a hotel that you can’t call? Nope! Also I have to beware of scammers as they don’t check all the listed places out. I rented an apartment at a nice place and asked if I could extend by one day, they said yes so I asked if I can check out at the regular time and owe nothing since they hadn’t taken the money yet. My job called and said they needed me at the start of COVID pandemic. The apartment said yes, all the way home I was trying to correct it online and had no one to call so only messaging them. Wanderjaunt said I had to call Airbnb, Airbnb said I had to call Wanderjaunt and it went back and forth numerous times till I gave up! A month later the money came off my friends card!!! In middle of pandemic!! I message air bnb who said I had to request money back from wander and wait 72 hours till I could then involve air bnb. No response so I involved air bnb who said my host denied it and nothing they can do. I contact Wanderjaunt direct and they say they would help if air bnb contacted them. So air bnb never did they just denied it smfh!! Never again!! I give up! Go to a hotel!!!
DO NOT BOOK WITH AIR BNB
by HoneyBeee000333 on 2019/11/09 05:20
I booked a stay with air Bnb through a Guy named Vic in Decatur GA And was scammed out of my money. After booking a room for a week and the Host ACCEPTED my request AND payment; I contacted the host to receive instructions on how to enter the home and the host tells me the room is NOT available. The host then lies to the representative and tells them he said no such thing. The Representatives all (3) that I have spoken with all had NASTY attitudes and could not accommodate me for the POOR excuses and services that AIR BNB provides. Now I’m stuck outside in the cold with my children due to the negligence and poor services that this company provides. This is not the first time that this situation has occurred through Air BNB.I blame Air BNB for allowing people like Vic to continue to provide services and I Blame Air BNB For not allowing their customers whom spend their hard earned money to feel as though We are respected. They treated me like Trash and I would really hate to see someone else end up in a situation as such. So before booking with this company please weigh your options. They will give you a complete run around and there would be nothing you can do. It’s 30 degrees outside and now my only option is to wait on God. God bless America
What a process to get started!!!!
by takes too long to set up on 2019/03/01 07:50
I got online to find a place to stay 47 minutes ago. I found a place right away and try to book it. When I got to the site where I finally do the confirmation it kept saying it wouldn’t except my card. When I got in touch with someone at Airbnb they said it was likely due to a problem with my bank. When I called the bank they explained to me that there was absolutely no charge from Airbnb and there would be no reason for them to refuse it so there’s no problem on their end. The guy at the bank told me he had issues trying to set up an account with Airbnb as well. The lady I was communicating with told me multiple times she had no idea what was going on and that they would never hold my credit card account for any reason. But when I finally downloaded the app and was able to create a profile apparently that was the hold up. In addition to that they didn’t want my credit card number and they did keep it on file. What a mess. 50 minutes later I finally have a place that would have taken 5 minutes on VBRO.
Honest review
by Cougarwhiskers on 2018/08/12 19:51
Initially, Airbnb had many problems. Among them was poor customer service support. Recently, through their Twitter account, I receive nearly immediate responses to my Owner questions and problems. Yay! Their Service fees to guest have been higher than other sites like VRBO, however from an owner standpoint, they are currently not charging a 3% transaction fee on credit card and e checks that VRBO is charging, which significantly reduces owner profitability. They also do not have a screwy algorithm like VRBO that can significantly reduce visibility and page views. My only suggestion at this point to AirBNB is to include local and state taxes in the calculations for guest stays. These are now frequently required nearly everywhere and create confusion for guests in either having to post higher rental rates to include the taxes, or a surprise after renting that taxes are due by the guest. I have sincerely enjoyed working with AirBNB and have found the guests who have stayed to be informed, responsible and communicative.
HORRIBLE APP AND NO CUSTOMER SERVICE
by Esteevenlardizabal on 2018/04/10 08:23
If I could rate this 0 star, I would have. My friends and I have been planning to book this specific room, and when we finally saved up, I tried to book it. My account was all set up, and when I booked it, it kept on giving me a “failed verification.” I sent a clear picture of my state ID and a clear picture of myself to have that verification cleared up. So I tried many times to book it, but it just wouldn’t go through. An hour later, I got an email saying that they couldn’t tell if I was the person on MY OWN ID. So I tried to get this cleared up asap and sent another verification. It takes them hours to verify. The beach house my friends and I have been saving up for is now booked by someone else, only because of this horrible app and how slow their process takes. I tried to keep in touch with the host of the house, but the host could not help me with this problem. It is impossible to contact the customer service, because it is not on their site. They expect you to get ALL of your answers from the Help Center, even though it DOES NOT provide everything. This leaves us no choice but to pay a grand for expensive hotel here in Hawaii. HORRIBLE APP
Not Safe For Property Owners
by Western Justice on 2020/02/10 18:37
Are you saying that it’s okay to let a verified Airbnb guest book 3 unverified/unregistered guests that do not have an account with Airbnb? Here is an example of what I’m dealing with as a host right now. Airbnb doesn’t show anything about the person except 1 review which may or may not be prefabricated. We know nothing about the people. It’s endangering people’s lives. We used to host so many awesome people from various cultures and backgrounds and made good money doing it, but now Airbnb has changed the way they do things based on the grounds of racism. You take one good hard look at all my guests that I’ve hosted and tell me again if we deserve to be labeled potential racists. We accept people of all races and backgrounds. The only people we have zero tolerance for are people that act like they could harm us, and if potential guests are rude and disrespectful or over demanding and have poor follow-though in their communication. Airbnb’s current policies have ruined a wonderful technology that connects people. Like the old saying goes, “listen to your gut feeling”. If you feel unsafe and uncertain, don’t take the chance of hosting someone that could potentially place your family at risk.
Customer capability needs improvement
by Hallopolloza on 2019/02/16 16:59
Customer Service= not trained well on policy. If you have an issue, ask for a manager. Gift Cards= never buy one. You cannot apply a gift card in certain scenarios. Such as split payments. I tried to apply a gift card to my reservation when booking. There was no option for partial gift card payment + credit card payment. I could only split the payment in which now Airbnb restricts me from using the rest of my gift card per their policy. Coupons= I received a coupon after complaining about a bad host experience. Great, it’s still sitting in my account and I couldn’t apply it to my reservation because again, Airbnb doesn’t have the capability to allow multiple payment methods. I couldn’t apply both a coupon and a gift card. So now I have to book 2 more trips in order to use my gift card & my coupon credit. I’ve had pretty good luck on the properties themselves but the app needs improvements and customer policies need to be easy to use and would likely promote their gift cards if they weren’t so restricting.
DONT. DO. IT.
by A mama who needed this! on 2018/02/16 15:20
biggest and worst mistake I’ve made in my vacation booking process. All I hear are great things about these beautiful home, and everyone’s quick to look into Airbnb. I booked two different homes for my husband and I. My payment wasn’t denied when originally booking these places. BUT to complete my payment (pay the other half of my booking) my card is continuously declined. This is only after the host told me to cancel my entire trip I order to add ONE date. I’ve lost money, time. Airbnb is no help whatsoever and told me to just “keep trying” to make this payment. No one has apologized. No courtesy. Nothing. And my host continues to threaten to cancel my trip because my “payment isn’t being made”. If I cancel now I’ll lose 200+$$ never again. Hotels for now on. Update:: the second location we had booked for 6 days from now was just canceled by the host. No Airbnb’s in our price range are available anymore. And for a group of five a hotel is going to be double. Airbnb is a disaster. Ruined our entire trip, and literally profited off of it. Wouldn’t recommend anyone using this app, website or company until they make some serious changes to their policies and customer service.
App fairly good but prices misleading
by Wavemuxer on 2019/04/22 11:18
The app is continually being improved which is good, but there are two issues I wish they would fix/modify. I’ve made over 50 bookings in the last 3 years so I have used the app a lot. One, actual prices are always 20-45% above the “Total price breakdown” shown on the top page because cleaning/service/tax fees are not included. To compare actual prices requires a lot of navigating back and forward. Two, personal filter preferences are not saved which makes a new search a bit more difficult, or worse, I have to go back and forth because something or other is not clear or I’m trying to compare different places and the filters default back to showing a different set of options which can bring up, for example, studio apts instead of the 2br apts I had previously been looking for. One booking cost me an extra $100 because my filter of 2 people was defaulted back to 1 person which I didn’t notice until the host met me at the apartment.
Actual cost & bed ct. hidden under add. clicks & scrolls
by Wontbuy on 2018/01/28 17:42
In short: I would like total of trip to be the default, and i would like a single person to be counted as a whole person and not half a couple. Put bed count and sofa count in different fields or readily available for selection in options. In long form: This app counts people as couples to a default, it would be nice if i didn’t have to put 3 people when there are only 2 just for the app to show me situations where there are at least two places to sleep, or to show places with two actual beds and not a bed and a couch. I recently had to do this traveling with a couple and two singles - (and am doing it again with a different trip). I have to bump out the search to 5 people to find at least three beds. Searching takes longer and is disappointing. Because the $ amount has to be increased just to see 3 bed (not just couch) situations that are actually 2 beds and a couch. You’re looking at amazing places out of budget to find something in budget - so it is set up to disappoint. Each spot i have to scroll through to see if, for four people, it means 2 beds, or 2 beds and a sofa, or one bed and two sofas. The app also requires the dates i’m looking for, so why give only a per night charge in the preview? And require me to hit book to see the total after all the itemized charges? I would rather see the total on the map, or at the bottom as i look at pictures to make it easier to see if i'm within budget.
Terrible for hosts
by app enthusiast 1 on 2019/07/28 20:41
Airbnb as a publicly traded company is not mature with regards to its hosting functionality and support. There have been multiple instances where I have been woefully unsupported as a host. For instance, when a user made a stay extension request hours before scheduled check-out, with a declined credit card...airbnb granted the extension and requested that the host sort out the payment issue with the user...then airbnb charged the host $100 for “host canceling” the reservation that technically already ended, stating that they don’t have the functionality to cancel an extension specifically. Or when my listing required an additional person charge, which a user lied to get around, not considering that the host checks guests in personally, and often hosts can count. In this instance, airbnb again said there’s nothing they can do, and that the host had to pursue the discrepancy with the user directly. And at the tail end of it, when the user writes an angry review that obviously impacts future profitability, airbnb refused to take it down.. If other hosts have had similar experiences and have suffered losses due to airbnb’s inept management and lack of accountability, there may be remedies to pursue collectively!
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