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App name
Zappos: Shop shoes & clothes
Description
Love shoe shopping? Then you’ll love Zappos (an Amazon company)! Browse our selection of footwear & fashion and buy shoes (clothes, bags, and accessories) and clothes on the go. Get free Expedited shipping when you order with the app! 3 REASON TO LOVE ZAPPOS FREE shipping & returns - no purchase minimum! 365 day return policy & 24/7 customer service Selection of style & size - from sneakers to heels, wide or narrow We’ve got everything to satisfy your shopping needs: from on-trend sneakers to stylish flats and comfy boots. In the mood for more shopping? Take a look at our clothing, bags & accessories, too. EASY SHOPPING • Shop your favorite brands right here - Nike, Adidas, Converse, Clarks & many more! • Out of stock? We’ll notify you when they’re available again! • Not the right fit? Manage your returns with the app! SEE IT, LOVE IT, BUY IT • View high-definition, zoomable product pictures & videos • Share products on Facebook, Twitter, Email & Text Message • Order via the app for FREE Expedited shipping Download Zappos for easy shoe and clothes shopping. Experience our world-class customer service and features. Track your order on a map, manage your account and save your searches. We love hearing your ideas and making them come to life. Leave us a review and let us know yours!
Not what it used to be
by Lightz on 2020/10/30 19:34
Not sure who’s steering the ship at Zappos these days but it’s nothing like what it used to be. It’s not all blameable on Covid either. Quite the disaster trying to place orders.
Love Zappos
by 6Jaybird on 2020/10/30 18:57
I have never had issues ordering from Zappos. I’m a Birkenstock fanatic and there’s always a new style for me to add to my shoe pile!!! Thanks Zappos for having a wide variety of shoes to choose from.
Shipping takes to long
by Beccajanes on 2020/10/29 21:42
No option for faster shipping. I miss VIP over night shipping
Update your app
by SS090909 on 2020/10/27 16:34
You guys really need to update your app!! Not enough filter and sort and display options. Should be able to narrow in with more specific criteria.
Love love
by ajfarles on 2020/10/27 03:41
Very true to description and fast!
Prices
by frizdrex on 2020/10/26 13:35
Love the deals
My “go to” shoe store
by 1...2...3... on 2020/10/25 18:17
And it has been for years. Service...its everything.
Always a good buy
by CF2walk on 2020/10/25 17:19
I live the free shipping and 100% satisfaction guarantee with free return shipping. And they ship quick!
Dope app
by Kcretsy on 2020/10/24 20:28
Suits my shopping addiction quite nicely, great customer service
So easy.
by Honeygirl123456789 on 2020/10/23 22:51
Easy and best price.
LOVE♥️♥️♥️♥️
by marieeeko on 2020/10/22 13:46
Zappos
Coupon Code
by Irishgal8 on 2020/10/22 10:10
System did not have a slot for me to put in my coupon code for 15% off. OCT15
Love Zappos💖
by MaryZip2322 on 2020/10/21 00:23
Simply the best online company in the US 🇺🇸 🇺🇸😉❣️❣️
About the app...
by 12@SunYoga on 2020/10/20 22:23
A review on just the app Hard to edit PayPal not available?
Excellent quality!!!
by Messaih Azolin on 2020/10/20 17:00
I like Zappos... Its products are great quality. I encourage everyone to purchase their merchandises because you will not regret that.
Awesome
by Elaine Beverly on 2020/10/20 03:41
Love it so easy
Difficult to navigate site
by Bingggggggggggghhhhhhhhh on 2020/10/20 00:26
I have a gift card and can’t find the place to use it!
Shipping delays
by Naptime123 on 2020/10/19 21:42
What is the purpose of shopping at Zappos without next day delivery? My part of the country is up and running. Kids in school 5 days a week. Sports back on schedule. Over a week for delivery is poor management.
Doesn’t load anything
by norcal185785 on 2020/10/19 05:36
I’m not really sure why this is happening I’ve logged out and log back in and deleted and re-downloaded the app several times but when I login it doesn’t show me any of my account information, any of my order history, or any of my favorites. I’m logged in but none of the information is there. Pretty useless
❤️ Zappos
by Digs St8 on 2020/10/18 23:52
Always love Zappos. Please have more dogs in your adverts. TY Michele
EV-ER-Y-THING! That’s it, that’s the review.
by Trust Me I'm A Pro on 2020/10/18 15:21
Zappos has: [x] name brand items even when they’re sold out on the brand site [x] shipping is free & expedited w/an Amazon Prime membership [x] otherworldly return/exchange policy -> up to 365 days after date of purchase [x] great customer service [x] app is intuitive, minimalist, and functions like it was actually built to be used on a smart phone. What else can you ask for?!? No, really though, what else - because Zappos might actually incorporate it, just sayin. 🤷🏾‍♂️
Dreadful app
by Turrean on 2020/10/18 12:41
I've used Zappos quite happily for years, and I have made plenty of purchases via the mobile app. Today I'm completely unable to view my shopping cart or complete a purchase. There are no longer shopping cart / favorites / account icons on the bottom of my screen. I can see them in the iPhone version of the app, but not on my iPad. I don't see an app update, and my ipad is running the latest iOS. Grrrrr...I don't want to shop from my phone. Is it being blocked by the "call us 24/7" banner at the bottom?
Not enough payment options
by holycity15 on 2020/10/18 06:59
Needs to integrate with Apple Pay
No link/button to get to Shopping Cart
by Media Baron on 2020/10/18 00:29
I added a pair of shoes to my Shopping Cart, it said it added it but there’s no button/link to get to the Shopping Cart. Nothing in the sidebar, no Shopping Cart icon. I’m not sure how they expect anyone to buy something. This on the iPad.
What happened to the CART?
by luciwyl on 2020/10/17 22:13
I can no longer find the cart within the app? What happened to it? Where did it go? Please help!
Great Shopping Experience
by davesterpittsburgher on 2020/10/16 18:20
I love the selection and the variety of choices. Free shipping is also a big plus. I may use them again.
A Breeze
by Lulubell83 on 2020/10/16 12:22
Definitely enjoy shopping here. It's a breeze. Especially when it comes to getting shoes for the kids. With the covid-19 still out here. It really makes it hard to take them in stores. Thankful for Zappos.
Great place to buy shoes!
by The man from Colorado on 2020/10/16 02:29
I like the fact that I can return an item within 365 days assuming it hasn’t shown worn. Zappos and the team are second to none in price, quality, free shipping and yes, customer service. 5 out of 5 stars in my book. I’m a repeat customer for the reasons I’ve just described.
Awesome website. Has shoes for everyone.
by daniellemaura on 2020/10/15 21:27
Makes it easy to find whatever you are looking for.
❤️ Shoe videos
by wear proud on 2020/10/15 00:14
The shoe videos are super helpful in helping me decide if the shoes will work for me or not.
30-day running shoe guarantee
by Mindlewood on 2020/10/14 14:08
I bought a pair of running shoes on Zappos, and within 3 weeks of delivery, I fell twice while using them on runs. I’ve only ever fell running once in my life before then, and I typically run 6 days a week. After falling for the second time, and having learned about the Zappos 30-day running shoe guarantee, I promptly submitted for return, and ordered a different running shoe!
Love Zappos, Hate the iPad app
by NicknamesAllTakenAlready on 2020/10/14 01:26
Whose idea was it to get rid of the shopping cart icon? I love Zappos, but I really struggled with actually just checking out with my order this time around. The shopping cart icon, as I said, was missing. The checkout process was not clear. And to top it off, as the app was giving me mixed signals about whether my order had actually been placed, the “rate the app” dialogue popped up. Talk about rotten timing. (I finished my order - I *think*? - and then came here to give the review.)
Anyone who thinks quality customer service is a thing of the past, be optimistic.
by good moxie on 2020/10/12 21:23
Customer service was outstanding. I was fortunate enough to speak with Kerry who showed so much patience with all my questions and was clearly knowledgeable as well as efficient. I would appreciate it if this could be reflected on her personnel records, as this is precisely the person any company would be lucky to have representing them. Zappos should be pleased. She even stayed longer than her shift to make sure she was thorough and that I, the customer was completely satisfied...all done with a smile.
Awesome service
by fuku975021 on 2020/10/11 17:43
It’s so pleasurable to deal with Zappos, I never ever worry about my purchases
Just make it part of Amazon.com
by RandoT06 on 2020/10/11 14:21
I don’t need more Apps! Product is good, just combine it with Amazon.
Political Stance
by Abby Church on 2020/10/11 03:26
I love Zappos but have been disappointed in their apparent need to ‘follow suit’ and join the leftist liberal agenda and make that front and center to their website. It would be so nice to conduct business and just shop online!! without political influences! Zappos Please please take note and listen to ALL your customers and not just follow lock step with liberal politics!!
Always prompt delivery and free returns
by BlondeDiamond007 on 2020/10/10 20:22
I love Zappos and all the quality shoes I buy there. Most are perfect but occasionally I have to return due to size . No problem as Zappos allows me to buy what I think will be the perfect shoe but I have a bunion that occasionally affects fit . Zappos has free return and prompt refund all without having to drive to a store saving time and gasoline. Love Zappos for Years !
Muy buena
by Flaca1125 on 2020/10/10 14:47
Me encanta por que tengo muchas opciones y muy buenos precios. Es muy beneficiaria para mi y mi familia
EZ App to use
by G. Lock on 2020/10/10 03:18
Very well designed app; easy navigation!
Love of sneakers
by sophie1966 on 2020/10/10 00:22
Customer service is excellent and never a problem with my orders!
Promo code copied from email not pasting in checkout
by Shpinata on 2020/10/09 18:33
Please test Zappo’s check out pages. I received promo code via email, copied it as advised and there were NO “Paste” option at checkot promo code field. I had to put it old fashion way - write down on paper and then type manually.
Great products and even better customer service
by sadt0mat0 on 2020/10/09 13:19
I love Zappos for their selection but more importantly they have stellar customer service. Thank you, Zappos, for always taking care of me!
Ease of Use of Zappos Website
by Barr S on 2020/10/06 10:38
Easy, Easy Website! Website filled with helpful information and reviews. Love Zappos!
Total Satisfaction
by shining4jesus on 2020/10/06 02:02
One of the easiest Apps I’ve ever used. The biggest feature was they had my shoe size and width. Will be recommending them to my friends for sure👍👌😊
Great Customer Service
by gratitudeandpeace on 2020/10/05 23:16
I loved the vast selection of quality items. I will continue to shop here in the future.
Customer service
by nataliabrito on 2020/10/05 22:41
Great customer service, very helpful. Great app and customer service, fast delivery. 5 stars
5 star
by Handy Gammy on 2020/10/05 14:23
I can’t say enough good things about Zappos. Always wonderful, quick delivery, easy returns and although at times I’ve had to return shoes due to difficult to fit feet, Zappos makes returns simple. The website is easy to navigate, too. Thank you Zappos!
I love amazon
by Iluvuppl23 on 2020/10/05 13:25
Amazon is awesome
Good app
by Erins1821 on 2020/10/04 16:55
Easy to use and browse, and check it out is a breeze!
Soo easy
by Respitron on 2020/10/04 14:45
For the technology challenged, I was surprised how easy this was!
Awesome App & Easy to Use
by MoonMonkey7 on 2020/10/03 21:25
Great app! Easy to use and to filter on size and width. Highly recommend. Plus always free shipping and 365 days to return-absolutely free of charge. As someone that does not like to pay for shipping or returns this business is awesome and really makes the customer experience amazing!!!
Great selection
by Cinema girl905 on 2020/10/03 16:30
Not only a great selection but terrific customer service. I appreciate how they make sure you are happy with you purchase.
Wow on the new app!
by LSpadaforaT on 2020/10/03 11:29
I haven’t been on in a while and I love love love the new shopping experience. Could not have been easier. Thank you
Old
by seaswimgal on 2020/10/01 22:09
I think the old app was better. Or I was used to it.
Tops in customer service
by Benemaclet on 2020/09/29 20:51
Only a few companies have excellent customer service and Zappos is one of them. I have always been pleased with the people at the end of my phone line. In fact, I usually call in my order. Thanks for asking, Zappos.
Positive Customer Experience
by zappotista on 2020/09/28 22:01
Anyone who has shopped with Zappos knows their customer service is great. With the app they are clearly trying to maintain a fun, positive customer experience. It is now easier to shop for shoes on my phone. (That could be problematic but it is a refreshing change from the store apps that are more tedious than their mobile websites.) Occasionally I would like to filter my search further than options allow, but can work around.
Zappos
by Grannie1963 on 2020/09/28 00:20
This company is a model of professionalism and stellar Customer service!!!
The best customer service
by Clrjb2468 on 2020/09/27 21:47
Love Zappos! I have hard-to-fit feet and would need to go barefoot if it weren’t for Zappos and their fantastic customer service. The shoe reviews by other customers really help. Now if only they would carry more women’s shoes in 10.5N.
Great
by 2lu2lu on 2020/09/27 19:32
It’s a pleasure doing business with you. Always great on the service and the returns.
Love it!
by bas_dv123 on 2020/09/26 13:50
Extremely user friendly and can guide you exactly to what you’re looking for! Great deals and sales as well!
Awesome
by #bestmomever#fornow on 2020/09/26 13:04
Had sneakers my son wanted that were sold out on vans website, $5 more but worth it to be the best mom ever!!#fortoday
Best online store
by mohawkslc on 2020/09/25 16:57
Zappos is the BEST!
Reliable as always
by Dr.Misha on 2020/09/23 20:03
Great selection, fast shipping, good price
Single shoes
by amdesanto on 2020/09/22 13:40
I am being charged for two pairs but should only be charged for one pair! I hope you refund me for the second pair! Thanks
Incredible service and App Zappos!!
by Georgia peachy pie on 2020/09/21 13:03
Zappos makes it so easy to shop. I do find sometime their prices are little higher, but often I will buy anyways because of stellar customer service and really easy returns. I just feel comfortable shopping here. I’ve never been disappointed. And I come back all the time for purchases.
Get zapped
by Hanksmeister on 2020/09/21 02:32
So good for your feet
Cart spontaneously empties
by Kmmerritt on 2020/09/19 20:21
My cart has spontaneously emptied, forcing me to start over. Twice. What’s up with that?
I WAS WRONG!
by San Diegan Doreen on 2020/09/19 18:10
There is no online shopping comparable to Zappos. Years ago, when you first opened for business, I was enthralled. And, frankly, I was sure you could never last. Zappos, I apologize to you. I was wrong. Apparently, I wasn’t alone in thinking that you were the out of this world craziest and best shoe shopping palace in the world. I mean, whoever heard of free return shipping back then? And thousands (maybe millions) of shoes to choose from in your inventory. And how did you manage to deliver within 24 hrs? You were, and still are, amazing! P.S.: I had to enlarge my shoe closet because of you.
Browsing
by real Kitty on 2020/09/19 03:50
I always have fun browsing Zappos, I just wish you had more WOMENS size 11’s...I know-tall order but I love this site.
Love Zappos, but...
by klipp22 on 2020/09/18 10:38
Please get more 13N shoes! You used to carry more large size women’s shoes. And narrows are hard to find. Used to find more here.
Easy operation
by Getter done ol son on 2020/09/18 03:46
Very simple to order and very understanding!!
Great deal and quality
by jll1147 on 2020/09/18 03:33
If you are looking for great deals associated with amazing brands you just find your place
Slow checkout
by Abcbcd on 2020/09/17 12:50
Not only does this app not take Apple Pay, auto fill doesn’t work, so you have to manually type your credit card and phone number even if they’re saved.
Fast and easy!
by ppaalljjee on 2020/09/16 15:43
Thank you for making it so easy and fast to see what’s in stock, be notified if it’s out of stock and to purchase items! It couldn’t have been easier. THANK YOU!
Best place to buy shoes
by Cbt1230 on 2020/09/16 12:51
Love the free returns. Simple and fast on all types of selections. Oh and free shipping.
New to Zappos
by Smarter San Diegan on 2020/09/16 04:46
This was the EASIEST experience in finding the EXACT shoe I was looking for! The App is so intuitive, user friendly, fun & actually some cute graphics, like putting shoes in the cart, it happened fast but I think it was a cat! Lol I was looking for a woman’s sandal, wedge heel in army green & I found the perfect one in sage-works for me! All in LESS THAN 5 minutes because of the great way you can filter your search-brilliant! Shipping is fast & free! I’ll have them in a few days which is great. Zappos has great reviews so I didn’t look elsewhere. Will review my shoes when I get them-can’t wait!
Super
by Ddpo1112 on 2020/09/16 03:07
Super Duper
Easy application
by artistthatcannotsell on 2020/09/15 01:25
Zappos has the easiest, quickest time to set up an account and pay for your item. Thank you Zappos for streamlining this process!
Does not so for months all I get is a black page used to work well?
by Rmoniker on 2020/09/14 23:24
Used to work now only a black page shows up
Great place for shoes & more
by gorrbby on 2020/09/14 18:39
Very dependable. Carry almost every brand. Returns easy.
Finally decided to try Zappos again
by Celticrancher on 2020/09/13 23:06
Tried to return a pie of shoes last year and could not get anyone to respond to me. But had little time to go out and shop so gonna gives them another try.
ZAPPOS MIGHT BE THE BEST YOU KNOW OF
by Booweey on 2020/09/13 22:59
I love this site and the customer service is just impeccable! A great shipment department and a most excellent selection with an amazing app!
Interface is great!
by oilwyzzard on 2020/09/11 22:16
This app is almost as seamless and easy to use as the Amazon app. Great prices for footwear!
Easy stress free orders and returns
by IngridSpear on 2020/09/11 12:21
Love Zappos return policy. We have feet that don’t fit in every shoe and love in a tertiary market with few shoe selections. Zappos makes it easy to shop and return online.
My favorite company.
by Zap-Ohs Cerreal on 2020/09/11 04:14
It’s actual people who aren’t only “less corporate-ty” than most businesses, they are genuinely nice without exception over 10 years of being a customer. Can’t get enough of their shoes and clothing too! 👍😎
Loving Zappos!
by cutiewthebigbuttie on 2020/09/11 03:07
My grandson’s practice jerseys where wonderful, and they came the next day! Thanks Zappos
Just getting started
by Bdewalls on 2020/09/10 23:40
Ordering was easy and I’ve heard rave reviews about service so excited to try u guys out!
Fix sign in issues
by Torchwood22 on 2020/09/09 16:49
It constantly signs me out and then returns an error message when I try to sign in. This happens all the time and is the 3rd time Zappos has a lost a sale because it would not allow me to purchase anything.
Great app
by thustra on 2020/09/08 22:58
So nice to have an app that works in every way. Great job Zappos team!
Shipping & returns
by shipping & returns on 2020/09/08 10:44
It went from great to terrible very quickly. Took 2 weeks to process refund and over a week for delivery. So much for VIP.
Great Buying Experience on Zappos!
by DoctorVictor on 2020/09/08 02:31
Easy to work the application to buy my Brooks running shoes! Easy checkout. Neat little in-App animals doing random things when you click options. I love it overall!
Love Zappos!
by mherhard on 2020/09/07 22:31
This site is the best! So easy, such a huge selection...the only shoe shop online that I will use!
variety of shoes
by man mountain cannon on 2020/09/07 21:10
Do you have a great variety of shoes and large sizes which fits my purpose
Card info
by garagesalelover on 2020/09/07 18:47
Once a card is entered and then you go to the cart and then want to go back to make that card primary it seems impossible to change.
Love Zappos!
by Steph71099 on 2020/09/07 13:25
Lots to offer. Fast shipping. Better than going to the store! Thanks Zappos- you are awesome!
Apple Pay
by AV Bandito on 2020/09/07 04:39
Solid app. Easy to use. Fairly easy first time checkout. But it would have been easier if Apple Pay was available.
Love, love, love Zappos!
by elle45 on 2020/09/05 14:36
Zappos is the easiest way to get the shoes I want. Always has what I’m looking for with fast service and easy returns. Highly recommend!
Just the best
by NinaStroh on 2020/09/04 16:19
Always fast delivery! Good returns! Shoes are new and not used or returned like Amazon.
Great service and innovative business model
by Meanjjs on 2020/09/03 14:44
I recommend Zappos wholeheartedly. They even donated a pair of tennies to my friend after hurricane harvey.
Best friend in shoes
by Sir Ironpaw on 2018/01/02 00:48
Zappos online ordering became my go-to shoe store whenever I needed shoes some 10 years ago when my health took a brutal turn and I was unable to store shop for footwear. Once I discovered how quickly my orders arrived and just how hassle-free returns were, the choice of whether to tough out the pain and store hop hoping I’d find something I liked the looks of AND that fit, or simply to order through Zappos became a no-brainer. And yet more surprises awaited when I realized the variety of items they carried besides shoes.. hats, shirts, jeans, jackets, etc. I’ve never actually calculated the time I have saved over these 10 years by ordering at Zappos compared to how long it would’ve taken to shop manually for all those items, but I have a sneaking suspicion that grey hairs enter the picture in there somewhere. Friends are few and far between as it is and to find one that delivers with accuracy and will also take back your mistakes with no questions asked... well, they are golden. Thanks for being a friend Zappos, especially when in need.
“Add to List” Banner Lag
by sbtokarz on 2019/10/25 04:04
When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
Love Zappos
by AHB549 on 2019/08/07 21:06
I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.
Slick app. Incredibly helpful live chat service.
by richarddustin on 2019/01/04 06:34
I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
LOVE is an understatement
by staay on 2018/05/06 05:22
I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
Awesome app and company but app needs some tweaking
by be_lovely on 2018/06/07 17:46
I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
Too easy....dangerously easy to use
by Nelaskan on 2018/07/05 21:34
Zappos does it right! The selection of brands and styles, the layout of the app and their customer service make it a no brainer. I appreciate the little things other online stores miss - every shoe is pictured at all relevant angles, in high resolution. No more guessing how your shoes are going to look when you are wearing them, who ever looks at their own shoe from only a side profile?!?! They allow you to sort quickly and precisely, narrowing your selection from thousands to dozens with just a few quick qualifiers. Brilliant! Other sites try, but always fall short. While I may not be their prime demographic (more utilitarian than aficionado), but whenever I need new ones my first stop is always the Zappos app! And the free shipping!!! Seriously, who still offers that with EVERY purchase! Buy with confidence, but beware because you will be back.
Why I Love Zappos!
by Dukies Dad on 2019/10/28 07:26
This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!
Zappos
by Donna Land on 2019/01/19 05:24
Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D
BEST SERVICE PERIOD!!
by AlabamaworTley on 2019/07/28 02:45
This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat! I love them so much but I know this sounds like a bogus review because what company is this great??? THIS ONE IS! Adding to my review and it’s now been 5 years of perfect service
Fast, Reliable, Easy
by happjz on 2020/07/20 15:25
I have been a Zappos customer for over 10 years. I love the speed and reliability of delivery, and returns are a breeze. I do not enjoy, nor do I have time for shopping. Since I am not great at going in to stores and being able to tell what a garment on a hanger will look like on a human, I love having the photos of clothing on models with views from all directions. In addition, I have a very difficult shoe size (9.5 narrow). While no style looks great in this size, I appreciate that I can quickly filter on my size and see a selection vs. finding a shoe I love, only to click through and find that they do not have my size. Finally, the customer reviews are usually very thoughtful and helpful and are critical to my purchase decision. Great concept, great service, fast and easy. I love Zappos!
Order and returning is easy
by Beaugene on 2019/05/20 13:53
To be honest it is nice to go into a store and buy a pair of shoes that are just perfect. It seems that it is getting more and more difficult to do. But with Zappos they have the selection and sizes so I can order what I like and decide at home what works. Returning for free with the click of a button and printing out a return label from my phone is a breeze. And no 30 day return policy! It’s a whole year to make decisions. Not just shoes, but swimsuits, winter coats, and clothes for my teenage boys (who hate shopping and Zappos’s makes it painless!) Thanks customers for all of the product reviews too. I count on reading many of those to make my decisions, but sometimes I just buy and decide on my own because of the great return policy. Thanks Zappos’s!
A non-shopper’s dream app
by Fosterp92 on 2018/12/30 01:04
Hate the process of shopping for shoes but not a cobbler yourself? Despair at the prospect of going to the mall and trying on clothes without being able to refer to the rest of your wardrobe? Annoyed at evaluating potential purchases without ready access to product specs or other customers’ feedback to consider? Then just get this app and make it your go-to resource for getting the items you need. The vast array of items (so much more than shoes, and from vendors/designers both familiar and fresh), the effective filters and search functions, and the useful pics and videos of products mean that you become a customer empowered to make informed — and occasionally inspired! — shopping decisions.
Best customer service!
by Izababy on 2018/03/14 16:42
I had an issue with a pair of shoes I had received. When I emailed to complain, I received an immediate response. I was at first afraid it wasn't going to be what I wanted to hear, but it was more than what I had expected. On top of accommodating my needs to have a pair of shoes in time for a little girls Christmas gift, I also received a courtesy certificate towards a future purchase. Even more so, when I went to make this new purchase, miss you certificate had expired, but as soon as I contacted customer service, they reissued it to me right away. Zappos customer service team is not only speedy and effective, they are also very friendly and personable! I recommend to all my friends use Zappos!
Back Again For A Reason
by juliusprokop on 2020/05/20 10:35
I’m ordering another pair of shoes for a very good reason. Zappos has customer service that is second to none! Had a problem with duck boots on my very first order with Zappos. They were making a squawking noise with each step taken, etc. One quick call & all was taken care of! The shoes that I just ordered were out of stock originally but signed up for an email reminder when available. It’s worth the wait to know that Zappos has your back! I’m just an old Wayne County, Mississippi country boy....not someone promoting this company. Where I come from we try to help folks & be a good neighbor. That’s the intent of my review....thanks again Zappos!
Amazing customer service and product selection!!
by Bnem1900 on 2019/02/15 01:26
I purchased a pair of shoes 2 weeks ago for my son and it formed a hole. I inquired about the return policy and it was a no hassle return! I emailed them and got a response less than 30 minutes! To me that’s light speed because a lot of online shopping businesses do not reply right away like that. They refunded my card no questions asked! They even let me keep the defective shoes. We will be donating them. I’ve always enjoyed their 1 day shipping because I’m a busy mom of 4 and it’s hard for me to step into a mall so they have made my life much easier! I love their selection of products and superb customer service!!!
I love Zappo’s
by Upseedaisey on 2018/02/02 20:58
I wear a size 11 M and I would spend a whole day trying to find a pair of shoes that fit me, and I would come with nothing. The stores may carry one size 11 and some have none. Then I discovered Zappo’s and my world changed. What could be easier than sitting at home ordering several pairs of shoes, trying them on in the comfort of your home, and if you love a pair...wonderful and return the ones you don’t like or that don’t fit. What could be easier. There is no shipping charge on your purchase or return. I can’t remember the last time I bought a pair of shoes in a store. Oh, and I forgot to say....they come the next day!!
Almost perfect
by how many nicknames must i try? on 2019/02/23 17:51
I love the ease of shopping on the Zappos app. There are some limitations that are preventing me from giving it 5 stars. It would be great to have an option like “don’t show this again” when you don’t like an item based on reviews, description, etc. With so many product selections, I find myself getting confused and can’t remember if I looked at an item or not. I end up wasting a lot of time looking at the same shoes repeatedly. It would also be nice if the app would bookmark where you left off looking at search results. Again, with so many products, even setting multiple filters presents hundreds of search results that I don’t have time to go through in one sitting.
Love Zappos but missing recommendations feature!
by anjonah on 2017/11/05 21:05
Love Zappos for same reasons as most others - best product images and bonus when there are videos (they are good and showcase the product well, unlike some other videos that are distracting due to the models lumbering around and offscreen for 2-4 seconds at a time -why?) Anyway the one thing I’ve noticed missing is the Similar Products or You May Also Like Feature. That is my favorite thing about the site and app - and it helps me shop more so you should reinstate it! I like finding new things; that feature made me spend waaay too much time on the app and it was useful to find cool things I wouldn’t have before. Please bring it back!
Great Fun‼️
by Enthused Shopper on 2020/07/16 23:47
I actually ordered three pair of shoes!! Since I already have two new knees and am recovering from major back surgery now, shoes can make my day or break it. I also have a titanium rod in my back now and it has two cross bars too; I’m still having pain, but will press on! Something happened during surgery and my heart was damaged permanently. So, shoes make a difference! I have Algeria sandals that have three adjustable straps, and my knees and back feel much better! I wear strong compression stockings without toes, so sandals look good ‼️😎PS I just bought three pair of clogs! My foot grew from a lifetime 7 to a 10, and I’m going-on 63... enjoyed shopping immensely ❣️Mimi J.
Customer service
by sister1120 on 2018/06/05 01:07
They have great customer service. I am a person who buys constantly from them because of the business I do. I did not realize you had to sign in and out every time to be eligible for your points. I kept wondering why I was only receiving a small amount when I know I have bought already 50 - 60 pairs of shoes from them. The nice gentleman on the phone explained to me how it worked and what I was doing wrong. He then proceeded to look over my account and ended up giving me some points. I thought that was really sweet because he did not have to do that. Cuddles to Zappos.
It's only Zappos for us!
by Westchester10605 on 2017/11/12 14:25
When my two busy, energetic boys were little, I tried shoe shopping at department stores with them. Not only did the experience leave me frazzled, but often the stores didn't have the styles we wanted or the sizes we needed. Enter Zappos! A small investment in a shoe measuring device (or Brannock device) and we were in business. Zappos' selection is unparalleled, their free 1-day shipping unbeatable, and ordering through their app couldn't be easier. (My boys particularly enjoy watching Super Kitty fly into the shopping cart with their selections.) I haven't had to brave a department store in years. Thanks, Zappos!
Class.
by Finglas-Man on 2018/02/10 03:56
Wondering if Zappos is going to give workshops on customer service. I think there’s a lot of internet companies that could use a couple of lessons. I’ve been using this company for a few years now and it’s one of- if not the best for shoes. I’ve had a couple of issues that were resolved in seconds of calling them. I’ve bought many pairs of shoes,boots, and Trainers. They've always arrived on time and the issues I had were from the Manufacturer’s defects not them. The last shoes were from sketchers and again no issues. Would recommend this company to anyone seeking shoes.
Cross Country Customer for Years!
by C4thyAk on 2020/01/30 00:21
Zappos has been my go-to all-time fave shoe shopper for nearly 2 decades! From living in a remote island town in Alaska, to the East coast, reliable free shipping, quick returns and huge selection has kept me coming back again and again to shop for my husband, my (now grown!) kids and myself. There’s just no comparison and no other like them! Even tho I now live where I can shop, I still love the convenience of Zappos. Can’t believe how much of my order history they still have. Thanks, Zappos for many years of amazing service and for the years to come.
Great Service
by cynsitty on 2019/11/30 14:11
Great service- I haven’t used zappos in a long time. Today was a hard day, i woke up to two canceled orders from foot locker went thru hell and ended loosing both shoes due them selling out and canceling my order. Then I remembered ZAPPOS. Well here we are ZAPPOS HAS MADE MY DAYYYYY, yall saved me . I was able to log in all my account info was verified cause ived ordered so much over the years but also to know with in minutes that you guys are processing my order like im lit right now. Thank you zappos for being reliable and giving great service when others fail. I will continue to shop wit you foreva.........
Just a great website
by Judy1954 on 2019/06/28 00:51
The app is pretty cool. I like all the choices you have selecting shoes. I havent bought anything else yet, but very happy with their free returns policy. Im in the country and UPS picks up from my door because in our little town the UPS dropoff box wont fit the shoe box. They were happy to arrange Pickup from my house as their regular label printing doesnt include this option. They arrived quickly too. I just had to return on pair because this particular clog had a hard plastic sole and it was slippery on my wood floors. I went back a found the right shoe with the right sole I needed. No complaints here! Good company!
Best website ever
by Lmn1590 on 2019/03/27 13:02
I shop online for just about everything. Shoes can be hard to shop online for but with Zappos they make everything so easy and everything comes so fast it’s perfect for ordering last minute gifts. If you need to exchange for a different size they ship the size you need out free (and fast) and they won’t even charge you twice unless you don’t send the first pair back within like 14 days. No other website does that I think it’s amazing. I would like to see some more coupons, promos etc but either way I will continue shopping at Zappos.
Great service!
by Craftygrrl on 2018/09/05 01:38
I’ve used Zappos on & off for years. Usually thru the app.... so when I changed phones I no longer had access to the old email. The rep I spoke with was very very patient, considering my 3 year old grandson was interrupting every couple of minutes wanting me to play with him. Also I couldn’t remember which address they had, since we’ve moved a couple times in the last several years. She was awesome, waiting til I could find some paper with the most recent previous address. Then I was able to get back into my account & complete my order.
Anyone who thinks quality customer service is a thing of the past, be optimistic.
by good moxie on 2020/10/12 21:23
Customer service was outstanding. I was fortunate enough to speak with Kerry who showed so much patience with all my questions and was clearly knowledgeable as well as efficient. I would appreciate it if this could be reflected on her personnel records, as this is precisely the person any company would be lucky to have representing them. Zappos should be pleased. She even stayed longer than her shift to make sure she was thorough and that I, the customer was completely satisfied...all done with a smile.
I WAS WRONG!
by San Diegan Doreen on 2020/09/19 18:10
There is no online shopping comparable to Zappos. Years ago, when you first opened for business, I was enthralled. And, frankly, I was sure you could never last. Zappos, I apologize to you. I was wrong. Apparently, I wasn’t alone in thinking that you were the out of this world craziest and best shoe shopping palace in the world. I mean, whoever heard of free return shipping back then? And thousands (maybe millions) of shoes to choose from in your inventory. And how did you manage to deliver within 24 hrs? You were, and still are, amazing! P.S.: I had to enlarge my shoe closet because of you.
Great app until now!
by Stevemellor on 2019/04/25 21:24
I had used the Zappos app to make several shoe and some clothing purchases over the past few years. Until now it was a really good app but as recently as two days ago the app is no longer working. I had made several shoe selections and placed them in the shopping cart. I went in the following day and my shopping cart was empty. I tried to pick the same shoes but I now receive error messages. I contacted Zappos on line and they said that they could see that my shopping cart had items in it but I still couldn't see it. I then logged off and on but I still couldn't see anything in the cart or purchase anything. I even deleted and reinstalled the app but same problem. Maybe I'll try again in a couple of months but for now the app is not working!
Customer Review
by pdk3rd on 2020/05/14 21:32
I’ve been a customer of Zappos for maybe 12 years? During that time, I’ve bought shoes for myself, my son, daughter, girlfriend and a few friends. I don’t believe I’ve purchased shoes from anywhere else during this timeframe. I’ve only ever had to call them once, regarding a return where I ordered the wrong size for my daughter, and the gentleman upgraded me to VIP status. I love it!!! Get my shoes the next day. I realize it’s a bit different now during these trying times, but it will get back to normal. Would not purchase shoes any where else.
Best online purchasing experience ever.
by ATOP4U on 2018/10/02 17:33
I’m shopping online every week.... ok, fine, almost every day. Whenever I spend more than $100 on an item I do a little more research than I usually do. Shoe shopping online is something I’ve never had good luck with. Zappos made it easy! I got the wrong size, they sent me a return label. I called because to repurchase the correct size was the day after the sale. They honored the sale price and made me a VIP!! It doesn’t get any better! My new shoes arrived the next day! I just ordered another pair, different color! Love them! And love Zappos!!!
New to Zappos
by Smarter San Diegan on 2020/09/16 04:46
This was the EASIEST experience in finding the EXACT shoe I was looking for! The App is so intuitive, user friendly, fun & actually some cute graphics, like putting shoes in the cart, it happened fast but I think it was a cat! Lol I was looking for a woman’s sandal, wedge heel in army green & I found the perfect one in sage-works for me! All in LESS THAN 5 minutes because of the great way you can filter your search-brilliant! Shipping is fast & free! I’ll have them in a few days which is great. Zappos has great reviews so I didn’t look elsewhere. Will review my shoes when I get them-can’t wait!
Zappos are indeed the BEST website to order from!
by 22can on 2019/01/29 14:46
I made a huge mistake on Jan 4 and ordered a pair of short boots from an ad that popped up on my iphone! Impulse shopping! Believe it or not, it is now Jan. 29 and I still do not have the product! I have contacted the sellers by email two times, and they promptly email me back saying my order is being processed. I have a feeling, when I do receive them, I will be returning them and order a pair from Zappos’s! Zappos have easy website, fast, easy, next day delivery and free delivery both ways! What more can anyone ask for? Nothing! KS
Life saver
by Procrastinate mom on 2018/09/15 14:24
Zappos is such a life saver for a busy family. In the time it takes to find the time to go shopping and go from store to store to hunt down the right styles and sizes, Zappos has already delivered what we need. Even if we have to exchange through Zappos, new ones still get to us faster than physical shopping. I can shop from the convenience of any device, 24/7. This translates to late nights after kids have gone to bed. Our whole family have been devoted Zappos customers for many years because we live them!
Zappos meets my shoe needs every time!
by Rachaelofcourse on 2018/02/03 15:55
I am a nurse who is on my feet all day long, and long walks are a big part of my exercise regiment. I wear women’s 10.5 and need neutral stability shoes for my feet, which can be hard to find at retail stores. Zappos has the greatest selection, hands down! Their fair prices, super informative & easily navigable website, promo & efficient shipping (my orders usually arrive within 24 hours), great return policy & excellent customer service keep me coming back every time I need shoes! Thank you Zappos for making it easy for me to walk in comfort!
So disappointed
by kandiandtelo on 2020/02/04 21:08
I placed an order with Zappos for my daughter birthday gift and a day before we was expecting her package, I received an email stating my account was on hold for verification. After calling the verification department. I was informed that my bank doesn’t cooperate with their verification process and I would need another debit or credit card to order,in which I only have one bank, one card . Unfortunately, I will be deleting this app cause I can’t order anything and the disappointment on my daughter face left a sour taste in my mouth any
Where’s the AR
by Jklanier143 on 2018/03/31 23:23
I like this app a lot Zappos is a really good site and app and it’s where I got my favorite pair of shoes at but the reason why I’m making this review is that what does this have to do with AR and why is it in the AR section of the Apple App Store like seriously what does this have to do with augmented reality. can you see how shoes look on you in AR? Like seriously I WANT TO KNOW. I think that will be a cool suggestion If that’s not the case which was can you see how shoes look on you. That will make the Zappos app really handy and make not just a ordinary shoe buying app.
Great products, one of the best customer service experiences ever
by Thusarik on 2020/08/16 17:01
The prices are a little on the high side, or maybe I just have expensive taste, but the quality and customer service make the few extra dollars every penny worth it. With descriptions, pictures, customer reviews... you know beforehand what you are getting. But still something could go wrong, and their no hassle, free return shipping, adds to the awesome experience. Plus, I love their sense of humor. Watch the screen when you put something in your cart. 😎
5 Star Experience
by The Darkest Horse on 2017/12/27 21:40
Zappos is great. As someone who doesn’t like to buy shoes from the store and wait for some underpaid, poorly motivated employee to begrudgingly fetch my shoes to try, this is best way to do it. They ship fast, and return without question. I will literally never buy from anywhere but Zappos as long as they keep these great features. Searching for shoes is easy too. They have a really good filter where I can select only the brand, size, color, etc that I want. I 100% recommend using Zappos for all show buying needs!
App crashes and deleted cart items
by Va1234 on 2018/01/30 06:57
This has happened more than once. Didn’t write in the first time but this time I thought it might be helpful. App is easy to use but when scrolling through items and have added at least one item to my cart. Without warning, my screen temporarily goes black and the app is gone (shut down by itself). I’m left looking at my home screen. Upon relaunch, sadly, my cart is empty. The cart items were deleted and no way to get them back other than to start search all over again which is just too much effort. I am taking this a sign to keep my money in my pocket.
Zappos is the Answer!
by drcrisjp on 2019/10/16 18:07
I love Zappos in general and their app is amazing. Great search and filter functions, all the views of the shoes helps imagine it on you feet, and if you read customer reviews, you can adjust the size to make it a perfect fit. I once ordered 11 pairs of shoes (I was living in Japan and have a size 8-1/2 foot - they think size 6 is giant) and ended up ordering 3 different sizes based on reviews and every pair fit perfectly! Shipping is fast and if you return anything, super easy. Ordering shoes online is the final frontier and Zappos makes it a breeze.
Incredible
by A__________ on 2019/02/13 05:31
Absolutely incredible site. Whoever thought to offer fast free shipping and 365 day free returns, not to mention 24/7 customer service...is a genius. The customer service is very helpful and pleasant. Best experience online shopping and I online shop A LOT. Especially for shoes. I also never write reviews so that’s saying something. The ONLY thing that I would like to see from Zappos is a website revamp or something. It’s hard to explain but the website seems dated. Besides that 5 stars all the way!
Ridiculous rules
by Koleyann on 2019/03/09 02:47
I had a prepaid card and placed two orders. One order was shipped with out problems, second order was flagged for verification. I called to verify and was told I can’t use pre paid cards which the card has to have funds to purchase anything!!!!!! I don’t and won’t use my bank debit card or credit cards because I’ve had countless thefts ordering on line and I have never had an issue with a prepaid card. Their reasoning is that they can’t verify it’s me using the money... NO? CANT VERIFY IT’S ME???? My name, billing and shipping information is the SAME as my order but can’t verify huh? Oh well your loss! I’ll order from another vendor and you? Well you will continue to lose paying customers for ridiculous reasons 🤷‍♀️
Timberline Pro Direct Attach in black
by Bri-Bri's iPod on 2019/11/30 02:47
Zappos always has a large selection of boots, shoes and accessories; and the prices are fantastic. These Timberline Pro Direct Attach boots are my third pair, because I'm very hard on my work boots. Working for Verizon as a Cable Splicer in Washington, D.C. I do a lot of walking in and out, and up and down many flights of stairs throughout the work week, so I need a comfortable and durable pair of steel toed work boots that can handle those rigors. These boots usually last about a year and a half, and Zappos and Timberline come through "erry" time! David F.
Zappos changed my life!
by nanabj143 on 2019/09/16 18:05
I want to thank Zappos because I have huge size 11 feet. I cannot walk into a shoe store and have them have an assortment of styles to try on. They will come and say” sorry we don’t have that style in your size but we found these shoes in your size”. Then they show me an assortment of styles that are not in-style anymore and not even close to what I wanted! Enter Zappos into my life! I no longer have to endure that embarrassment as I can shop from home and have several styles sent to my door to select from and usually within a day. I can try them on, walk around my house match them to my wardrobe and make my selection without any pressure from a salesperson and then return the ones I don’t want for free. AMAZING! I now have a row of shoes in different styles that I can choose to wear depending on the occasion, weather or activity! Yay! Thank you sooo much!
Still Love Zappos!
by Hot in AZ! on 2019/08/15 13:11
I’ve ordered from Zappos for years, and it’s still my “go to” site for everything from bags, shoes, and today I ordered a new back pack. I love all the different views and size perspective against a model, and the descriptions are very thorough - I only buy bags with an outside pocket for easy reach for my phone, I prefer a key attachment, etc, and they always describe the features I need. I just called customer service and listened to the joke of the day during my short wait - terrific service with a smile :-)
Best customer service
by uvbuh evri wu r on 2018/12/09 01:53
I love shopping at Zappos. I have large, wide feet (11W) and find it horribly difficult to buy shoes. Not only does Zappos have a great selection, but their overnight shipping and free return policy is absolutely amazing. I often buy 2-3 pairs of shoes in order to find one that fits and the return process is totally painless. I love the filters while shopping so I can narrow down what my options are right at the start. Nothing worse than loving a shoe only to find out it does not some in your size. Love Zappos!
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App name
Zappos: Shop shoes & clothes
Description
Love shoe shopping? Then you’ll love Zappos (an Amazon company)! Browse our selection of footwear & fashion and buy shoes (clothes, bags, and accessories) and clothes on the go. Get free Expedited shipping when you order with the app! 3 REASON TO LOVE ZAPPOS FREE shipping & returns - no purchase minimum! 365 day return policy & 24/7 customer service Selection of style & size - from sneakers to heels, wide or narrow We’ve got everything to satisfy your shopping needs: from on-trend sneakers to stylish flats and comfy boots. In the mood for more shopping? Take a look at our clothing, bags & accessories, too. EASY SHOPPING • Shop your favorite brands right here - Nike, Adidas, Converse, Clarks & many more! • Out of stock? We’ll notify you when they’re available again! • Not the right fit? Manage your returns with the app! SEE IT, LOVE IT, BUY IT • View high-definition, zoomable product pictures & videos • Share products on Facebook, Twitter, Email & Text Message • Order via the app for FREE Expedited shipping Download Zappos for easy shoe and clothes shopping. Experience our world-class customer service and features. Track your order on a map, manage your account and save your searches. We love hearing your ideas and making them come to life. Leave us a review and let us know yours!
Not what it used to be
by Lightz on 2020/10/30 19:34
Not sure who’s steering the ship at Zappos these days but it’s nothing like what it used to be. It’s not all blameable on Covid either. Quite the disaster trying to place orders.
Love Zappos
by 6Jaybird on 2020/10/30 18:57
I have never had issues ordering from Zappos. I’m a Birkenstock fanatic and there’s always a new style for me to add to my shoe pile!!! Thanks Zappos for having a wide variety of shoes to choose from.
Shipping takes to long
by Beccajanes on 2020/10/29 21:42
No option for faster shipping. I miss VIP over night shipping
Update your app
by SS090909 on 2020/10/27 16:34
You guys really need to update your app!! Not enough filter and sort and display options. Should be able to narrow in with more specific criteria.
Love love
by ajfarles on 2020/10/27 03:41
Very true to description and fast!
Prices
by frizdrex on 2020/10/26 13:35
Love the deals
My “go to” shoe store
by 1...2...3... on 2020/10/25 18:17
And it has been for years. Service...its everything.
Always a good buy
by CF2walk on 2020/10/25 17:19
I live the free shipping and 100% satisfaction guarantee with free return shipping. And they ship quick!
Dope app
by Kcretsy on 2020/10/24 20:28
Suits my shopping addiction quite nicely, great customer service
So easy.
by Honeygirl123456789 on 2020/10/23 22:51
Easy and best price.
LOVE♥️♥️♥️♥️
by marieeeko on 2020/10/22 13:46
Zappos
Coupon Code
by Irishgal8 on 2020/10/22 10:10
System did not have a slot for me to put in my coupon code for 15% off. OCT15
Love Zappos💖
by MaryZip2322 on 2020/10/21 00:23
Simply the best online company in the US 🇺🇸 🇺🇸😉❣️❣️
About the app...
by 12@SunYoga on 2020/10/20 22:23
A review on just the app Hard to edit PayPal not available?
Excellent quality!!!
by Messaih Azolin on 2020/10/20 17:00
I like Zappos... Its products are great quality. I encourage everyone to purchase their merchandises because you will not regret that.
Awesome
by Elaine Beverly on 2020/10/20 03:41
Love it so easy
Difficult to navigate site
by Bingggggggggggghhhhhhhhh on 2020/10/20 00:26
I have a gift card and can’t find the place to use it!
Shipping delays
by Naptime123 on 2020/10/19 21:42
What is the purpose of shopping at Zappos without next day delivery? My part of the country is up and running. Kids in school 5 days a week. Sports back on schedule. Over a week for delivery is poor management.
Doesn’t load anything
by norcal185785 on 2020/10/19 05:36
I’m not really sure why this is happening I’ve logged out and log back in and deleted and re-downloaded the app several times but when I login it doesn’t show me any of my account information, any of my order history, or any of my favorites. I’m logged in but none of the information is there. Pretty useless
❤️ Zappos
by Digs St8 on 2020/10/18 23:52
Always love Zappos. Please have more dogs in your adverts. TY Michele
EV-ER-Y-THING! That’s it, that’s the review.
by Trust Me I'm A Pro on 2020/10/18 15:21
Zappos has: [x] name brand items even when they’re sold out on the brand site [x] shipping is free & expedited w/an Amazon Prime membership [x] otherworldly return/exchange policy -> up to 365 days after date of purchase [x] great customer service [x] app is intuitive, minimalist, and functions like it was actually built to be used on a smart phone. What else can you ask for?!? No, really though, what else - because Zappos might actually incorporate it, just sayin. 🤷🏾‍♂️
Dreadful app
by Turrean on 2020/10/18 12:41
I've used Zappos quite happily for years, and I have made plenty of purchases via the mobile app. Today I'm completely unable to view my shopping cart or complete a purchase. There are no longer shopping cart / favorites / account icons on the bottom of my screen. I can see them in the iPhone version of the app, but not on my iPad. I don't see an app update, and my ipad is running the latest iOS. Grrrrr...I don't want to shop from my phone. Is it being blocked by the "call us 24/7" banner at the bottom?
Not enough payment options
by holycity15 on 2020/10/18 06:59
Needs to integrate with Apple Pay
No link/button to get to Shopping Cart
by Media Baron on 2020/10/18 00:29
I added a pair of shoes to my Shopping Cart, it said it added it but there’s no button/link to get to the Shopping Cart. Nothing in the sidebar, no Shopping Cart icon. I’m not sure how they expect anyone to buy something. This on the iPad.
What happened to the CART?
by luciwyl on 2020/10/17 22:13
I can no longer find the cart within the app? What happened to it? Where did it go? Please help!
Great Shopping Experience
by davesterpittsburgher on 2020/10/16 18:20
I love the selection and the variety of choices. Free shipping is also a big plus. I may use them again.
A Breeze
by Lulubell83 on 2020/10/16 12:22
Definitely enjoy shopping here. It's a breeze. Especially when it comes to getting shoes for the kids. With the covid-19 still out here. It really makes it hard to take them in stores. Thankful for Zappos.
Great place to buy shoes!
by The man from Colorado on 2020/10/16 02:29
I like the fact that I can return an item within 365 days assuming it hasn’t shown worn. Zappos and the team are second to none in price, quality, free shipping and yes, customer service. 5 out of 5 stars in my book. I’m a repeat customer for the reasons I’ve just described.
Awesome website. Has shoes for everyone.
by daniellemaura on 2020/10/15 21:27
Makes it easy to find whatever you are looking for.
❤️ Shoe videos
by wear proud on 2020/10/15 00:14
The shoe videos are super helpful in helping me decide if the shoes will work for me or not.
30-day running shoe guarantee
by Mindlewood on 2020/10/14 14:08
I bought a pair of running shoes on Zappos, and within 3 weeks of delivery, I fell twice while using them on runs. I’ve only ever fell running once in my life before then, and I typically run 6 days a week. After falling for the second time, and having learned about the Zappos 30-day running shoe guarantee, I promptly submitted for return, and ordered a different running shoe!
Love Zappos, Hate the iPad app
by NicknamesAllTakenAlready on 2020/10/14 01:26
Whose idea was it to get rid of the shopping cart icon? I love Zappos, but I really struggled with actually just checking out with my order this time around. The shopping cart icon, as I said, was missing. The checkout process was not clear. And to top it off, as the app was giving me mixed signals about whether my order had actually been placed, the “rate the app” dialogue popped up. Talk about rotten timing. (I finished my order - I *think*? - and then came here to give the review.)
Anyone who thinks quality customer service is a thing of the past, be optimistic.
by good moxie on 2020/10/12 21:23
Customer service was outstanding. I was fortunate enough to speak with Kerry who showed so much patience with all my questions and was clearly knowledgeable as well as efficient. I would appreciate it if this could be reflected on her personnel records, as this is precisely the person any company would be lucky to have representing them. Zappos should be pleased. She even stayed longer than her shift to make sure she was thorough and that I, the customer was completely satisfied...all done with a smile.
Awesome service
by fuku975021 on 2020/10/11 17:43
It’s so pleasurable to deal with Zappos, I never ever worry about my purchases
Just make it part of Amazon.com
by RandoT06 on 2020/10/11 14:21
I don’t need more Apps! Product is good, just combine it with Amazon.
Political Stance
by Abby Church on 2020/10/11 03:26
I love Zappos but have been disappointed in their apparent need to ‘follow suit’ and join the leftist liberal agenda and make that front and center to their website. It would be so nice to conduct business and just shop online!! without political influences! Zappos Please please take note and listen to ALL your customers and not just follow lock step with liberal politics!!
Always prompt delivery and free returns
by BlondeDiamond007 on 2020/10/10 20:22
I love Zappos and all the quality shoes I buy there. Most are perfect but occasionally I have to return due to size . No problem as Zappos allows me to buy what I think will be the perfect shoe but I have a bunion that occasionally affects fit . Zappos has free return and prompt refund all without having to drive to a store saving time and gasoline. Love Zappos for Years !
Muy buena
by Flaca1125 on 2020/10/10 14:47
Me encanta por que tengo muchas opciones y muy buenos precios. Es muy beneficiaria para mi y mi familia
EZ App to use
by G. Lock on 2020/10/10 03:18
Very well designed app; easy navigation!
Love of sneakers
by sophie1966 on 2020/10/10 00:22
Customer service is excellent and never a problem with my orders!
Promo code copied from email not pasting in checkout
by Shpinata on 2020/10/09 18:33
Please test Zappo’s check out pages. I received promo code via email, copied it as advised and there were NO “Paste” option at checkot promo code field. I had to put it old fashion way - write down on paper and then type manually.
Great products and even better customer service
by sadt0mat0 on 2020/10/09 13:19
I love Zappos for their selection but more importantly they have stellar customer service. Thank you, Zappos, for always taking care of me!
Ease of Use of Zappos Website
by Barr S on 2020/10/06 10:38
Easy, Easy Website! Website filled with helpful information and reviews. Love Zappos!
Total Satisfaction
by shining4jesus on 2020/10/06 02:02
One of the easiest Apps I’ve ever used. The biggest feature was they had my shoe size and width. Will be recommending them to my friends for sure👍👌😊
Great Customer Service
by gratitudeandpeace on 2020/10/05 23:16
I loved the vast selection of quality items. I will continue to shop here in the future.
Customer service
by nataliabrito on 2020/10/05 22:41
Great customer service, very helpful. Great app and customer service, fast delivery. 5 stars
5 star
by Handy Gammy on 2020/10/05 14:23
I can’t say enough good things about Zappos. Always wonderful, quick delivery, easy returns and although at times I’ve had to return shoes due to difficult to fit feet, Zappos makes returns simple. The website is easy to navigate, too. Thank you Zappos!
I love amazon
by Iluvuppl23 on 2020/10/05 13:25
Amazon is awesome
Good app
by Erins1821 on 2020/10/04 16:55
Easy to use and browse, and check it out is a breeze!
Soo easy
by Respitron on 2020/10/04 14:45
For the technology challenged, I was surprised how easy this was!
Awesome App & Easy to Use
by MoonMonkey7 on 2020/10/03 21:25
Great app! Easy to use and to filter on size and width. Highly recommend. Plus always free shipping and 365 days to return-absolutely free of charge. As someone that does not like to pay for shipping or returns this business is awesome and really makes the customer experience amazing!!!
Great selection
by Cinema girl905 on 2020/10/03 16:30
Not only a great selection but terrific customer service. I appreciate how they make sure you are happy with you purchase.
Wow on the new app!
by LSpadaforaT on 2020/10/03 11:29
I haven’t been on in a while and I love love love the new shopping experience. Could not have been easier. Thank you
Old
by seaswimgal on 2020/10/01 22:09
I think the old app was better. Or I was used to it.
Tops in customer service
by Benemaclet on 2020/09/29 20:51
Only a few companies have excellent customer service and Zappos is one of them. I have always been pleased with the people at the end of my phone line. In fact, I usually call in my order. Thanks for asking, Zappos.
Positive Customer Experience
by zappotista on 2020/09/28 22:01
Anyone who has shopped with Zappos knows their customer service is great. With the app they are clearly trying to maintain a fun, positive customer experience. It is now easier to shop for shoes on my phone. (That could be problematic but it is a refreshing change from the store apps that are more tedious than their mobile websites.) Occasionally I would like to filter my search further than options allow, but can work around.
Zappos
by Grannie1963 on 2020/09/28 00:20
This company is a model of professionalism and stellar Customer service!!!
The best customer service
by Clrjb2468 on 2020/09/27 21:47
Love Zappos! I have hard-to-fit feet and would need to go barefoot if it weren’t for Zappos and their fantastic customer service. The shoe reviews by other customers really help. Now if only they would carry more women’s shoes in 10.5N.
Great
by 2lu2lu on 2020/09/27 19:32
It’s a pleasure doing business with you. Always great on the service and the returns.
Love it!
by bas_dv123 on 2020/09/26 13:50
Extremely user friendly and can guide you exactly to what you’re looking for! Great deals and sales as well!
Awesome
by #bestmomever#fornow on 2020/09/26 13:04
Had sneakers my son wanted that were sold out on vans website, $5 more but worth it to be the best mom ever!!#fortoday
Best online store
by mohawkslc on 2020/09/25 16:57
Zappos is the BEST!
Reliable as always
by Dr.Misha on 2020/09/23 20:03
Great selection, fast shipping, good price
Single shoes
by amdesanto on 2020/09/22 13:40
I am being charged for two pairs but should only be charged for one pair! I hope you refund me for the second pair! Thanks
Incredible service and App Zappos!!
by Georgia peachy pie on 2020/09/21 13:03
Zappos makes it so easy to shop. I do find sometime their prices are little higher, but often I will buy anyways because of stellar customer service and really easy returns. I just feel comfortable shopping here. I’ve never been disappointed. And I come back all the time for purchases.
Get zapped
by Hanksmeister on 2020/09/21 02:32
So good for your feet
Cart spontaneously empties
by Kmmerritt on 2020/09/19 20:21
My cart has spontaneously emptied, forcing me to start over. Twice. What’s up with that?
I WAS WRONG!
by San Diegan Doreen on 2020/09/19 18:10
There is no online shopping comparable to Zappos. Years ago, when you first opened for business, I was enthralled. And, frankly, I was sure you could never last. Zappos, I apologize to you. I was wrong. Apparently, I wasn’t alone in thinking that you were the out of this world craziest and best shoe shopping palace in the world. I mean, whoever heard of free return shipping back then? And thousands (maybe millions) of shoes to choose from in your inventory. And how did you manage to deliver within 24 hrs? You were, and still are, amazing! P.S.: I had to enlarge my shoe closet because of you.
Browsing
by real Kitty on 2020/09/19 03:50
I always have fun browsing Zappos, I just wish you had more WOMENS size 11’s...I know-tall order but I love this site.
Love Zappos, but...
by klipp22 on 2020/09/18 10:38
Please get more 13N shoes! You used to carry more large size women’s shoes. And narrows are hard to find. Used to find more here.
Easy operation
by Getter done ol son on 2020/09/18 03:46
Very simple to order and very understanding!!
Great deal and quality
by jll1147 on 2020/09/18 03:33
If you are looking for great deals associated with amazing brands you just find your place
Slow checkout
by Abcbcd on 2020/09/17 12:50
Not only does this app not take Apple Pay, auto fill doesn’t work, so you have to manually type your credit card and phone number even if they’re saved.
Fast and easy!
by ppaalljjee on 2020/09/16 15:43
Thank you for making it so easy and fast to see what’s in stock, be notified if it’s out of stock and to purchase items! It couldn’t have been easier. THANK YOU!
Best place to buy shoes
by Cbt1230 on 2020/09/16 12:51
Love the free returns. Simple and fast on all types of selections. Oh and free shipping.
New to Zappos
by Smarter San Diegan on 2020/09/16 04:46
This was the EASIEST experience in finding the EXACT shoe I was looking for! The App is so intuitive, user friendly, fun & actually some cute graphics, like putting shoes in the cart, it happened fast but I think it was a cat! Lol I was looking for a woman’s sandal, wedge heel in army green & I found the perfect one in sage-works for me! All in LESS THAN 5 minutes because of the great way you can filter your search-brilliant! Shipping is fast & free! I’ll have them in a few days which is great. Zappos has great reviews so I didn’t look elsewhere. Will review my shoes when I get them-can’t wait!
Super
by Ddpo1112 on 2020/09/16 03:07
Super Duper
Easy application
by artistthatcannotsell on 2020/09/15 01:25
Zappos has the easiest, quickest time to set up an account and pay for your item. Thank you Zappos for streamlining this process!
Does not so for months all I get is a black page used to work well?
by Rmoniker on 2020/09/14 23:24
Used to work now only a black page shows up
Great place for shoes & more
by gorrbby on 2020/09/14 18:39
Very dependable. Carry almost every brand. Returns easy.
Finally decided to try Zappos again
by Celticrancher on 2020/09/13 23:06
Tried to return a pie of shoes last year and could not get anyone to respond to me. But had little time to go out and shop so gonna gives them another try.
ZAPPOS MIGHT BE THE BEST YOU KNOW OF
by Booweey on 2020/09/13 22:59
I love this site and the customer service is just impeccable! A great shipment department and a most excellent selection with an amazing app!
Interface is great!
by oilwyzzard on 2020/09/11 22:16
This app is almost as seamless and easy to use as the Amazon app. Great prices for footwear!
Easy stress free orders and returns
by IngridSpear on 2020/09/11 12:21
Love Zappos return policy. We have feet that don’t fit in every shoe and love in a tertiary market with few shoe selections. Zappos makes it easy to shop and return online.
My favorite company.
by Zap-Ohs Cerreal on 2020/09/11 04:14
It’s actual people who aren’t only “less corporate-ty” than most businesses, they are genuinely nice without exception over 10 years of being a customer. Can’t get enough of their shoes and clothing too! 👍😎
Loving Zappos!
by cutiewthebigbuttie on 2020/09/11 03:07
My grandson’s practice jerseys where wonderful, and they came the next day! Thanks Zappos
Just getting started
by Bdewalls on 2020/09/10 23:40
Ordering was easy and I’ve heard rave reviews about service so excited to try u guys out!
Fix sign in issues
by Torchwood22 on 2020/09/09 16:49
It constantly signs me out and then returns an error message when I try to sign in. This happens all the time and is the 3rd time Zappos has a lost a sale because it would not allow me to purchase anything.
Great app
by thustra on 2020/09/08 22:58
So nice to have an app that works in every way. Great job Zappos team!
Shipping & returns
by shipping & returns on 2020/09/08 10:44
It went from great to terrible very quickly. Took 2 weeks to process refund and over a week for delivery. So much for VIP.
Great Buying Experience on Zappos!
by DoctorVictor on 2020/09/08 02:31
Easy to work the application to buy my Brooks running shoes! Easy checkout. Neat little in-App animals doing random things when you click options. I love it overall!
Love Zappos!
by mherhard on 2020/09/07 22:31
This site is the best! So easy, such a huge selection...the only shoe shop online that I will use!
variety of shoes
by man mountain cannon on 2020/09/07 21:10
Do you have a great variety of shoes and large sizes which fits my purpose
Card info
by garagesalelover on 2020/09/07 18:47
Once a card is entered and then you go to the cart and then want to go back to make that card primary it seems impossible to change.
Love Zappos!
by Steph71099 on 2020/09/07 13:25
Lots to offer. Fast shipping. Better than going to the store! Thanks Zappos- you are awesome!
Apple Pay
by AV Bandito on 2020/09/07 04:39
Solid app. Easy to use. Fairly easy first time checkout. But it would have been easier if Apple Pay was available.
Love, love, love Zappos!
by elle45 on 2020/09/05 14:36
Zappos is the easiest way to get the shoes I want. Always has what I’m looking for with fast service and easy returns. Highly recommend!
Just the best
by NinaStroh on 2020/09/04 16:19
Always fast delivery! Good returns! Shoes are new and not used or returned like Amazon.
Great service and innovative business model
by Meanjjs on 2020/09/03 14:44
I recommend Zappos wholeheartedly. They even donated a pair of tennies to my friend after hurricane harvey.
Best friend in shoes
by Sir Ironpaw on 2018/01/02 00:48
Zappos online ordering became my go-to shoe store whenever I needed shoes some 10 years ago when my health took a brutal turn and I was unable to store shop for footwear. Once I discovered how quickly my orders arrived and just how hassle-free returns were, the choice of whether to tough out the pain and store hop hoping I’d find something I liked the looks of AND that fit, or simply to order through Zappos became a no-brainer. And yet more surprises awaited when I realized the variety of items they carried besides shoes.. hats, shirts, jeans, jackets, etc. I’ve never actually calculated the time I have saved over these 10 years by ordering at Zappos compared to how long it would’ve taken to shop manually for all those items, but I have a sneaking suspicion that grey hairs enter the picture in there somewhere. Friends are few and far between as it is and to find one that delivers with accuracy and will also take back your mistakes with no questions asked... well, they are golden. Thanks for being a friend Zappos, especially when in need.
“Add to List” Banner Lag
by sbtokarz on 2019/10/25 04:04
When I add a product to one of my lists, the drop down confirmation banner that tells me what I just added to my list takes way too long to disappear - I counted 6 seconds. Once I’ve added an item to my list, I’m usually ready to move on and hit the “back” arrow to return to my search results, except I can’t do that until I’ve waited 6 seconds for the banner to go away. You can’t click or swipe it away, you just have to wait. It’s especially frustrating because the banner is a useless feature. I know that I added it to my list, I just did it; and when I clicked the heart icon on the product’s page, Zappo’s even prompted me to select which list I’d like to add the product to. Not once have I seen that banner drop down and said to myself, “oh no! I didn’t want that product saved in my list!” and then navigated to said list to remove said item. Even in the slim chance that I did add an item to a list that I didn’t want added (how often could this mistake really occur?), I would still end up seeing that item when reviewing my list later and would remove it then. The solution is the same and takes the same amount of time, with or without the banner. The only thing the banner prevents is my ability to return to the search to purchase or add more items to my lists... which seems counter-productive for both Zappos and the consumer.
Love Zappos
by AHB549 on 2019/08/07 21:06
I purchase a lot of shoes and clothing from Zappos and have never had a bad experience. Great selection from the major brands, fair prices, amazing delivery speed, and effortless returns FOR 365 DAYS!. The app is effortless to use and the website makes it a breeze to go back and see how and when you ordered or returned items, to update personal and financial information, and to check on rewards points earned. Reimbursement for returns is extremely quick, the best I have encountered from any of the several companies that I order from routinely. Customer service is readily available by phone, chat, and e-mail. On the rare occasions I have needed to contact them they have been knowledgeable, helpful, and friendly. Having spent my working years as a research scientist I know you are supposed to discuss the pros and cons of everything. However, when it comes to Zappos I am hard pressed to identify any significant cons. Keep on your current path and I will continue to be a repeat customer.
Slick app. Incredibly helpful live chat service.
by richarddustin on 2019/01/04 06:34
I didn’t realize that I still had my old address saved when I bought some shoes, until my package tracked to my old address :/ I logged onto the app to see what I could do about it, not knowing how to contact whoever lives there now. The app has a 24/7 live chat feature. I got connected to someone almost immediately, and they quickly worked to issue a new pair to my current address — that’s the kind of customer service you do when you care about keeping customers long term! I was also able to shop in the app while chatting with customer service. I had a notification about some shoes I’ve been waiting to be back in stock. I was shocked that I could go back and forth between shopping and chatting with no issues. Bought the new pair while the old pair situation was being worked out. While thing took less than 10 minutes. I don’t normally agree to review apps, but this experience warranted it!
LOVE is an understatement
by staay on 2018/05/06 05:22
I freaking love Zappos. They speak my love language. I am a serial: order the same item in three different sizes, and then take 6 months to return the other two that didn't fit. And Zappos is always there to accept my returns! Granted, the majority of the time, no return or exchange is needed. But I love knowing that they have AMAZING customer service and an amazing return policy. (Actually, it has gotten me in trouble with other online stores. I'll think I have PLENTY of time to make a decision and/or make a return/exchange, only to find out they have a TEN day return policy!) Needless to say, I only made that mistake once! I will forever be faithful to Zappos. (And one time, I placed an order and then quickly realized I ordered the wrong size. No big deal. I called them and within minutes everything was sorted out. They cancelled the wrong size and placed a new order for the new size.) Zappos forever has my heart. Die hard fan.
Awesome app and company but app needs some tweaking
by be_lovely on 2018/06/07 17:46
I love this app and a lot of its features. For one the ability to love items and add to lists, but one of the biggest irritants is after you add an item to a list the notification at top of screen stays there for a lot longer than it should which inhibits the ability to get out of the screen and back to shopping. It has an easy to use format, lots of search criteria features as well as videos of what the shoe or item actually looks like on or what features the item has which a lot of companies should take note of! But I ALWAYS have issues with video playback! I never had this issue until about a year ago so I’m not sure what happened. I’m on WiFi, have a good signal and edited as much on my phone as I could but still have the problem. This happens in multiple locations with different devices so I know it’s not my phone. Please fix this bc a frozen screen and the inability to play videos and frequent skips on a 60 second clip is very frustrating over time! Thanks Zappos!
Too easy....dangerously easy to use
by Nelaskan on 2018/07/05 21:34
Zappos does it right! The selection of brands and styles, the layout of the app and their customer service make it a no brainer. I appreciate the little things other online stores miss - every shoe is pictured at all relevant angles, in high resolution. No more guessing how your shoes are going to look when you are wearing them, who ever looks at their own shoe from only a side profile?!?! They allow you to sort quickly and precisely, narrowing your selection from thousands to dozens with just a few quick qualifiers. Brilliant! Other sites try, but always fall short. While I may not be their prime demographic (more utilitarian than aficionado), but whenever I need new ones my first stop is always the Zappos app! And the free shipping!!! Seriously, who still offers that with EVERY purchase! Buy with confidence, but beware because you will be back.
Why I Love Zappos!
by Dukies Dad on 2019/10/28 07:26
This review is not about a particular item or product, it is however about what makes Zappos the best in customer service. The first introduction to a company is usually, for most of us, is customer service...Zappos is all about customer service! I’ve always respected Zappos for giving a much broader authority in decision making to rectify customer issues. I, for one, never understood why certain companies would have a customer service team that needed to “check with a supervisor” for the simplest of requests or concerns of a customer. I’ve thought on many occasions why don’t I just pass on the csr and just ask for a supervisor off the bat! Zappos invests the time, training and support to their team to enable them to give the best customer service and that leads to happy customers! Zappos is all about the Happiness factor... and it’s consistent. Keep up the great work!
Zappos
by Donna Land on 2019/01/19 05:24
Honestly, Zappos is the best website/ app I’ve ever used for shoes. I buy what I want receive it in a day or two max plus it’s free shipping every time. I’ve been with the company since I was about a Sophomore in high school now I’m 22 years old so a very long time. They give me discounts/ sales. You can try everything at home and if you don’t like it simply return it. I Also love that Zappos makes it sooo Easy to make a return. You’re order already comes with a return label and you simply put it over the other label and that’s it. I love that Everything is LEGIT ! Not fake or imitation. The customer service is Amazing like seriously. They treat you like your important and they want to make you happy and satisfied. One more thing lol there’s just a lot of great things about this company. Another thing tho is you get rewards for every 1$ you spend ! Now that’s great ! :D
BEST SERVICE PERIOD!!
by AlabamaworTley on 2019/07/28 02:45
This company blows my mind! I can literally order a pair of shoes at 8pm and they will still be on my door step the next day! They have wonderful customer service! Returns seriously cannot be easier! If u want to exchange they will ship them out that day! You don’t have to wait til u get a chance to send in the ones you want to return! They give u another 3 weeks to mail those off but u already have the ones u exchanged them for! They are so nice on the phone! I’ve ordered every pair of shoes my girls have gotten from here for the last 3 years! I’m such a sucker for great customer service I tell everyone about this company! They seriously cannot be beat! I love them so much but I know this sounds like a bogus review because what company is this great??? THIS ONE IS! Adding to my review and it’s now been 5 years of perfect service
Fast, Reliable, Easy
by happjz on 2020/07/20 15:25
I have been a Zappos customer for over 10 years. I love the speed and reliability of delivery, and returns are a breeze. I do not enjoy, nor do I have time for shopping. Since I am not great at going in to stores and being able to tell what a garment on a hanger will look like on a human, I love having the photos of clothing on models with views from all directions. In addition, I have a very difficult shoe size (9.5 narrow). While no style looks great in this size, I appreciate that I can quickly filter on my size and see a selection vs. finding a shoe I love, only to click through and find that they do not have my size. Finally, the customer reviews are usually very thoughtful and helpful and are critical to my purchase decision. Great concept, great service, fast and easy. I love Zappos!
Order and returning is easy
by Beaugene on 2019/05/20 13:53
To be honest it is nice to go into a store and buy a pair of shoes that are just perfect. It seems that it is getting more and more difficult to do. But with Zappos they have the selection and sizes so I can order what I like and decide at home what works. Returning for free with the click of a button and printing out a return label from my phone is a breeze. And no 30 day return policy! It’s a whole year to make decisions. Not just shoes, but swimsuits, winter coats, and clothes for my teenage boys (who hate shopping and Zappos’s makes it painless!) Thanks customers for all of the product reviews too. I count on reading many of those to make my decisions, but sometimes I just buy and decide on my own because of the great return policy. Thanks Zappos’s!
A non-shopper’s dream app
by Fosterp92 on 2018/12/30 01:04
Hate the process of shopping for shoes but not a cobbler yourself? Despair at the prospect of going to the mall and trying on clothes without being able to refer to the rest of your wardrobe? Annoyed at evaluating potential purchases without ready access to product specs or other customers’ feedback to consider? Then just get this app and make it your go-to resource for getting the items you need. The vast array of items (so much more than shoes, and from vendors/designers both familiar and fresh), the effective filters and search functions, and the useful pics and videos of products mean that you become a customer empowered to make informed — and occasionally inspired! — shopping decisions.
Best customer service!
by Izababy on 2018/03/14 16:42
I had an issue with a pair of shoes I had received. When I emailed to complain, I received an immediate response. I was at first afraid it wasn't going to be what I wanted to hear, but it was more than what I had expected. On top of accommodating my needs to have a pair of shoes in time for a little girls Christmas gift, I also received a courtesy certificate towards a future purchase. Even more so, when I went to make this new purchase, miss you certificate had expired, but as soon as I contacted customer service, they reissued it to me right away. Zappos customer service team is not only speedy and effective, they are also very friendly and personable! I recommend to all my friends use Zappos!
Back Again For A Reason
by juliusprokop on 2020/05/20 10:35
I’m ordering another pair of shoes for a very good reason. Zappos has customer service that is second to none! Had a problem with duck boots on my very first order with Zappos. They were making a squawking noise with each step taken, etc. One quick call & all was taken care of! The shoes that I just ordered were out of stock originally but signed up for an email reminder when available. It’s worth the wait to know that Zappos has your back! I’m just an old Wayne County, Mississippi country boy....not someone promoting this company. Where I come from we try to help folks & be a good neighbor. That’s the intent of my review....thanks again Zappos!
Amazing customer service and product selection!!
by Bnem1900 on 2019/02/15 01:26
I purchased a pair of shoes 2 weeks ago for my son and it formed a hole. I inquired about the return policy and it was a no hassle return! I emailed them and got a response less than 30 minutes! To me that’s light speed because a lot of online shopping businesses do not reply right away like that. They refunded my card no questions asked! They even let me keep the defective shoes. We will be donating them. I’ve always enjoyed their 1 day shipping because I’m a busy mom of 4 and it’s hard for me to step into a mall so they have made my life much easier! I love their selection of products and superb customer service!!!
I love Zappo’s
by Upseedaisey on 2018/02/02 20:58
I wear a size 11 M and I would spend a whole day trying to find a pair of shoes that fit me, and I would come with nothing. The stores may carry one size 11 and some have none. Then I discovered Zappo’s and my world changed. What could be easier than sitting at home ordering several pairs of shoes, trying them on in the comfort of your home, and if you love a pair...wonderful and return the ones you don’t like or that don’t fit. What could be easier. There is no shipping charge on your purchase or return. I can’t remember the last time I bought a pair of shoes in a store. Oh, and I forgot to say....they come the next day!!
Almost perfect
by how many nicknames must i try? on 2019/02/23 17:51
I love the ease of shopping on the Zappos app. There are some limitations that are preventing me from giving it 5 stars. It would be great to have an option like “don’t show this again” when you don’t like an item based on reviews, description, etc. With so many product selections, I find myself getting confused and can’t remember if I looked at an item or not. I end up wasting a lot of time looking at the same shoes repeatedly. It would also be nice if the app would bookmark where you left off looking at search results. Again, with so many products, even setting multiple filters presents hundreds of search results that I don’t have time to go through in one sitting.
Love Zappos but missing recommendations feature!
by anjonah on 2017/11/05 21:05
Love Zappos for same reasons as most others - best product images and bonus when there are videos (they are good and showcase the product well, unlike some other videos that are distracting due to the models lumbering around and offscreen for 2-4 seconds at a time -why?) Anyway the one thing I’ve noticed missing is the Similar Products or You May Also Like Feature. That is my favorite thing about the site and app - and it helps me shop more so you should reinstate it! I like finding new things; that feature made me spend waaay too much time on the app and it was useful to find cool things I wouldn’t have before. Please bring it back!
Great Fun‼️
by Enthused Shopper on 2020/07/16 23:47
I actually ordered three pair of shoes!! Since I already have two new knees and am recovering from major back surgery now, shoes can make my day or break it. I also have a titanium rod in my back now and it has two cross bars too; I’m still having pain, but will press on! Something happened during surgery and my heart was damaged permanently. So, shoes make a difference! I have Algeria sandals that have three adjustable straps, and my knees and back feel much better! I wear strong compression stockings without toes, so sandals look good ‼️😎PS I just bought three pair of clogs! My foot grew from a lifetime 7 to a 10, and I’m going-on 63... enjoyed shopping immensely ❣️Mimi J.
Customer service
by sister1120 on 2018/06/05 01:07
They have great customer service. I am a person who buys constantly from them because of the business I do. I did not realize you had to sign in and out every time to be eligible for your points. I kept wondering why I was only receiving a small amount when I know I have bought already 50 - 60 pairs of shoes from them. The nice gentleman on the phone explained to me how it worked and what I was doing wrong. He then proceeded to look over my account and ended up giving me some points. I thought that was really sweet because he did not have to do that. Cuddles to Zappos.
It's only Zappos for us!
by Westchester10605 on 2017/11/12 14:25
When my two busy, energetic boys were little, I tried shoe shopping at department stores with them. Not only did the experience leave me frazzled, but often the stores didn't have the styles we wanted or the sizes we needed. Enter Zappos! A small investment in a shoe measuring device (or Brannock device) and we were in business. Zappos' selection is unparalleled, their free 1-day shipping unbeatable, and ordering through their app couldn't be easier. (My boys particularly enjoy watching Super Kitty fly into the shopping cart with their selections.) I haven't had to brave a department store in years. Thanks, Zappos!
Class.
by Finglas-Man on 2018/02/10 03:56
Wondering if Zappos is going to give workshops on customer service. I think there’s a lot of internet companies that could use a couple of lessons. I’ve been using this company for a few years now and it’s one of- if not the best for shoes. I’ve had a couple of issues that were resolved in seconds of calling them. I’ve bought many pairs of shoes,boots, and Trainers. They've always arrived on time and the issues I had were from the Manufacturer’s defects not them. The last shoes were from sketchers and again no issues. Would recommend this company to anyone seeking shoes.
Cross Country Customer for Years!
by C4thyAk on 2020/01/30 00:21
Zappos has been my go-to all-time fave shoe shopper for nearly 2 decades! From living in a remote island town in Alaska, to the East coast, reliable free shipping, quick returns and huge selection has kept me coming back again and again to shop for my husband, my (now grown!) kids and myself. There’s just no comparison and no other like them! Even tho I now live where I can shop, I still love the convenience of Zappos. Can’t believe how much of my order history they still have. Thanks, Zappos for many years of amazing service and for the years to come.
Great Service
by cynsitty on 2019/11/30 14:11
Great service- I haven’t used zappos in a long time. Today was a hard day, i woke up to two canceled orders from foot locker went thru hell and ended loosing both shoes due them selling out and canceling my order. Then I remembered ZAPPOS. Well here we are ZAPPOS HAS MADE MY DAYYYYY, yall saved me . I was able to log in all my account info was verified cause ived ordered so much over the years but also to know with in minutes that you guys are processing my order like im lit right now. Thank you zappos for being reliable and giving great service when others fail. I will continue to shop wit you foreva.........
Just a great website
by Judy1954 on 2019/06/28 00:51
The app is pretty cool. I like all the choices you have selecting shoes. I havent bought anything else yet, but very happy with their free returns policy. Im in the country and UPS picks up from my door because in our little town the UPS dropoff box wont fit the shoe box. They were happy to arrange Pickup from my house as their regular label printing doesnt include this option. They arrived quickly too. I just had to return on pair because this particular clog had a hard plastic sole and it was slippery on my wood floors. I went back a found the right shoe with the right sole I needed. No complaints here! Good company!
Best website ever
by Lmn1590 on 2019/03/27 13:02
I shop online for just about everything. Shoes can be hard to shop online for but with Zappos they make everything so easy and everything comes so fast it’s perfect for ordering last minute gifts. If you need to exchange for a different size they ship the size you need out free (and fast) and they won’t even charge you twice unless you don’t send the first pair back within like 14 days. No other website does that I think it’s amazing. I would like to see some more coupons, promos etc but either way I will continue shopping at Zappos.
Great service!
by Craftygrrl on 2018/09/05 01:38
I’ve used Zappos on & off for years. Usually thru the app.... so when I changed phones I no longer had access to the old email. The rep I spoke with was very very patient, considering my 3 year old grandson was interrupting every couple of minutes wanting me to play with him. Also I couldn’t remember which address they had, since we’ve moved a couple times in the last several years. She was awesome, waiting til I could find some paper with the most recent previous address. Then I was able to get back into my account & complete my order.
Anyone who thinks quality customer service is a thing of the past, be optimistic.
by good moxie on 2020/10/12 21:23
Customer service was outstanding. I was fortunate enough to speak with Kerry who showed so much patience with all my questions and was clearly knowledgeable as well as efficient. I would appreciate it if this could be reflected on her personnel records, as this is precisely the person any company would be lucky to have representing them. Zappos should be pleased. She even stayed longer than her shift to make sure she was thorough and that I, the customer was completely satisfied...all done with a smile.
I WAS WRONG!
by San Diegan Doreen on 2020/09/19 18:10
There is no online shopping comparable to Zappos. Years ago, when you first opened for business, I was enthralled. And, frankly, I was sure you could never last. Zappos, I apologize to you. I was wrong. Apparently, I wasn’t alone in thinking that you were the out of this world craziest and best shoe shopping palace in the world. I mean, whoever heard of free return shipping back then? And thousands (maybe millions) of shoes to choose from in your inventory. And how did you manage to deliver within 24 hrs? You were, and still are, amazing! P.S.: I had to enlarge my shoe closet because of you.
Great app until now!
by Stevemellor on 2019/04/25 21:24
I had used the Zappos app to make several shoe and some clothing purchases over the past few years. Until now it was a really good app but as recently as two days ago the app is no longer working. I had made several shoe selections and placed them in the shopping cart. I went in the following day and my shopping cart was empty. I tried to pick the same shoes but I now receive error messages. I contacted Zappos on line and they said that they could see that my shopping cart had items in it but I still couldn't see it. I then logged off and on but I still couldn't see anything in the cart or purchase anything. I even deleted and reinstalled the app but same problem. Maybe I'll try again in a couple of months but for now the app is not working!
Customer Review
by pdk3rd on 2020/05/14 21:32
I’ve been a customer of Zappos for maybe 12 years? During that time, I’ve bought shoes for myself, my son, daughter, girlfriend and a few friends. I don’t believe I’ve purchased shoes from anywhere else during this timeframe. I’ve only ever had to call them once, regarding a return where I ordered the wrong size for my daughter, and the gentleman upgraded me to VIP status. I love it!!! Get my shoes the next day. I realize it’s a bit different now during these trying times, but it will get back to normal. Would not purchase shoes any where else.
Best online purchasing experience ever.
by ATOP4U on 2018/10/02 17:33
I’m shopping online every week.... ok, fine, almost every day. Whenever I spend more than $100 on an item I do a little more research than I usually do. Shoe shopping online is something I’ve never had good luck with. Zappos made it easy! I got the wrong size, they sent me a return label. I called because to repurchase the correct size was the day after the sale. They honored the sale price and made me a VIP!! It doesn’t get any better! My new shoes arrived the next day! I just ordered another pair, different color! Love them! And love Zappos!!!
New to Zappos
by Smarter San Diegan on 2020/09/16 04:46
This was the EASIEST experience in finding the EXACT shoe I was looking for! The App is so intuitive, user friendly, fun & actually some cute graphics, like putting shoes in the cart, it happened fast but I think it was a cat! Lol I was looking for a woman’s sandal, wedge heel in army green & I found the perfect one in sage-works for me! All in LESS THAN 5 minutes because of the great way you can filter your search-brilliant! Shipping is fast & free! I’ll have them in a few days which is great. Zappos has great reviews so I didn’t look elsewhere. Will review my shoes when I get them-can’t wait!
Zappos are indeed the BEST website to order from!
by 22can on 2019/01/29 14:46
I made a huge mistake on Jan 4 and ordered a pair of short boots from an ad that popped up on my iphone! Impulse shopping! Believe it or not, it is now Jan. 29 and I still do not have the product! I have contacted the sellers by email two times, and they promptly email me back saying my order is being processed. I have a feeling, when I do receive them, I will be returning them and order a pair from Zappos’s! Zappos have easy website, fast, easy, next day delivery and free delivery both ways! What more can anyone ask for? Nothing! KS
Life saver
by Procrastinate mom on 2018/09/15 14:24
Zappos is such a life saver for a busy family. In the time it takes to find the time to go shopping and go from store to store to hunt down the right styles and sizes, Zappos has already delivered what we need. Even if we have to exchange through Zappos, new ones still get to us faster than physical shopping. I can shop from the convenience of any device, 24/7. This translates to late nights after kids have gone to bed. Our whole family have been devoted Zappos customers for many years because we live them!
Zappos meets my shoe needs every time!
by Rachaelofcourse on 2018/02/03 15:55
I am a nurse who is on my feet all day long, and long walks are a big part of my exercise regiment. I wear women’s 10.5 and need neutral stability shoes for my feet, which can be hard to find at retail stores. Zappos has the greatest selection, hands down! Their fair prices, super informative & easily navigable website, promo & efficient shipping (my orders usually arrive within 24 hours), great return policy & excellent customer service keep me coming back every time I need shoes! Thank you Zappos for making it easy for me to walk in comfort!
So disappointed
by kandiandtelo on 2020/02/04 21:08
I placed an order with Zappos for my daughter birthday gift and a day before we was expecting her package, I received an email stating my account was on hold for verification. After calling the verification department. I was informed that my bank doesn’t cooperate with their verification process and I would need another debit or credit card to order,in which I only have one bank, one card . Unfortunately, I will be deleting this app cause I can’t order anything and the disappointment on my daughter face left a sour taste in my mouth any
Where’s the AR
by Jklanier143 on 2018/03/31 23:23
I like this app a lot Zappos is a really good site and app and it’s where I got my favorite pair of shoes at but the reason why I’m making this review is that what does this have to do with AR and why is it in the AR section of the Apple App Store like seriously what does this have to do with augmented reality. can you see how shoes look on you in AR? Like seriously I WANT TO KNOW. I think that will be a cool suggestion If that’s not the case which was can you see how shoes look on you. That will make the Zappos app really handy and make not just a ordinary shoe buying app.
Great products, one of the best customer service experiences ever
by Thusarik on 2020/08/16 17:01
The prices are a little on the high side, or maybe I just have expensive taste, but the quality and customer service make the few extra dollars every penny worth it. With descriptions, pictures, customer reviews... you know beforehand what you are getting. But still something could go wrong, and their no hassle, free return shipping, adds to the awesome experience. Plus, I love their sense of humor. Watch the screen when you put something in your cart. 😎
5 Star Experience
by The Darkest Horse on 2017/12/27 21:40
Zappos is great. As someone who doesn’t like to buy shoes from the store and wait for some underpaid, poorly motivated employee to begrudgingly fetch my shoes to try, this is best way to do it. They ship fast, and return without question. I will literally never buy from anywhere but Zappos as long as they keep these great features. Searching for shoes is easy too. They have a really good filter where I can select only the brand, size, color, etc that I want. I 100% recommend using Zappos for all show buying needs!
App crashes and deleted cart items
by Va1234 on 2018/01/30 06:57
This has happened more than once. Didn’t write in the first time but this time I thought it might be helpful. App is easy to use but when scrolling through items and have added at least one item to my cart. Without warning, my screen temporarily goes black and the app is gone (shut down by itself). I’m left looking at my home screen. Upon relaunch, sadly, my cart is empty. The cart items were deleted and no way to get them back other than to start search all over again which is just too much effort. I am taking this a sign to keep my money in my pocket.
Zappos is the Answer!
by drcrisjp on 2019/10/16 18:07
I love Zappos in general and their app is amazing. Great search and filter functions, all the views of the shoes helps imagine it on you feet, and if you read customer reviews, you can adjust the size to make it a perfect fit. I once ordered 11 pairs of shoes (I was living in Japan and have a size 8-1/2 foot - they think size 6 is giant) and ended up ordering 3 different sizes based on reviews and every pair fit perfectly! Shipping is fast and if you return anything, super easy. Ordering shoes online is the final frontier and Zappos makes it a breeze.
Incredible
by A__________ on 2019/02/13 05:31
Absolutely incredible site. Whoever thought to offer fast free shipping and 365 day free returns, not to mention 24/7 customer service...is a genius. The customer service is very helpful and pleasant. Best experience online shopping and I online shop A LOT. Especially for shoes. I also never write reviews so that’s saying something. The ONLY thing that I would like to see from Zappos is a website revamp or something. It’s hard to explain but the website seems dated. Besides that 5 stars all the way!
Ridiculous rules
by Koleyann on 2019/03/09 02:47
I had a prepaid card and placed two orders. One order was shipped with out problems, second order was flagged for verification. I called to verify and was told I can’t use pre paid cards which the card has to have funds to purchase anything!!!!!! I don’t and won’t use my bank debit card or credit cards because I’ve had countless thefts ordering on line and I have never had an issue with a prepaid card. Their reasoning is that they can’t verify it’s me using the money... NO? CANT VERIFY IT’S ME???? My name, billing and shipping information is the SAME as my order but can’t verify huh? Oh well your loss! I’ll order from another vendor and you? Well you will continue to lose paying customers for ridiculous reasons 🤷‍♀️
Timberline Pro Direct Attach in black
by Bri-Bri's iPod on 2019/11/30 02:47
Zappos always has a large selection of boots, shoes and accessories; and the prices are fantastic. These Timberline Pro Direct Attach boots are my third pair, because I'm very hard on my work boots. Working for Verizon as a Cable Splicer in Washington, D.C. I do a lot of walking in and out, and up and down many flights of stairs throughout the work week, so I need a comfortable and durable pair of steel toed work boots that can handle those rigors. These boots usually last about a year and a half, and Zappos and Timberline come through "erry" time! David F.
Zappos changed my life!
by nanabj143 on 2019/09/16 18:05
I want to thank Zappos because I have huge size 11 feet. I cannot walk into a shoe store and have them have an assortment of styles to try on. They will come and say” sorry we don’t have that style in your size but we found these shoes in your size”. Then they show me an assortment of styles that are not in-style anymore and not even close to what I wanted! Enter Zappos into my life! I no longer have to endure that embarrassment as I can shop from home and have several styles sent to my door to select from and usually within a day. I can try them on, walk around my house match them to my wardrobe and make my selection without any pressure from a salesperson and then return the ones I don’t want for free. AMAZING! I now have a row of shoes in different styles that I can choose to wear depending on the occasion, weather or activity! Yay! Thank you sooo much!
Still Love Zappos!
by Hot in AZ! on 2019/08/15 13:11
I’ve ordered from Zappos for years, and it’s still my “go to” site for everything from bags, shoes, and today I ordered a new back pack. I love all the different views and size perspective against a model, and the descriptions are very thorough - I only buy bags with an outside pocket for easy reach for my phone, I prefer a key attachment, etc, and they always describe the features I need. I just called customer service and listened to the joke of the day during my short wait - terrific service with a smile :-)
Best customer service
by uvbuh evri wu r on 2018/12/09 01:53
I love shopping at Zappos. I have large, wide feet (11W) and find it horribly difficult to buy shoes. Not only does Zappos have a great selection, but their overnight shipping and free return policy is absolutely amazing. I often buy 2-3 pairs of shoes in order to find one that fits and the return process is totally painless. I love the filters while shopping so I can narrow down what my options are right at the start. Nothing worse than loving a shoe only to find out it does not some in your size. Love Zappos!
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