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App name
Member Tools
Description
The Member Tools app provides members of the church of jesus christ of latter-day saints with the ability to contact ward and stake members, access event calendars, and locate Church meetinghouses and temples. Leaders can also access additional membership information and reports.
Crashing and not responding
by karoladc on 2021/12/04 02:10
This app is worthless now. Nothing works or responds. It goes to the update screen every time. I can’t open any contact information either.
Bad Update
by oldphatone on 2021/12/01 09:01
The Nov 30th update has lots of issues. I deleted the app and reinstalled it and the outcome was the same. I could only type 3 of the 4 numbers required as pass code. The app also would not sync at all. The app is poorly executed in the first place, so when things don’t work…..Well you know where this is headed.
Terribly Unreliable!
by Crashes randomly on 2021/11/28 14:00
App consistently has bugs that cause data to not update and the app to crash. I have had many instances where the app says I need to update but then get the “member services not available” message. This is a must have for information, but the app is simply terrible! Please put the resources against this to make it actually work…consistently!
Too many problems
by RSNichols on 2021/11/25 00:32
There are so many good things about this app. It is very useful to help reach out to people and also to help fulfill your callings. However, none of this matters when the app crashes. This app crashes way too frequently. I have been dealing with an issue for months with my personal info being set to private. I have tried changing the setting so other members can see my contact info with no luck. When I go to edit my personal profile the app either crashes, or doesn’t update my personal info after I change it. I still use the app regularly, but it’s kind of like riding a bike with flat tires.
IOS 15 not able to log back in. [Resolved]
by Mongolian miller on 2021/11/24 09:45
Edit: looks good now! (11.23.21) ———- Like many others, iOS15 has sandblasted this app from working properly. I cannot sign back in, despite resetting my password a few times. Obviously something wrong here.
Well the latest upgraded “bricked” this application.
by Geodov on 2021/11/23 13:50
The latest version of this app bricked it. You start it and a second or two later it crashes. I am using iOS version 15.1 After a complete removal of this application and re-install, the app worked as expected.
Terrible UX
by jay dub 101 on 2021/11/22 14:16
I love the online ward directory idea. I hate how you have to update it so often, how it won’t load half of the times I try to access it, and how it requires you to log back in so often. I understand that the church cares about data being both up to date and secure, but this is horrific. I’ve spent 25 minutes trying to get my new ministering assignment this morning and I can’t get the app to function because I’m stuck in a loop of signing in, updating data, signing in, etc. It’s a total nightmare.
Great App
by Laneri1123 on 2021/11/15 14:50
Thank you! Much improved!
We need a better app for this!
by 27364948463839194 on 2021/11/15 07:48
I use this app almost on a daily and I’m constantly having to update my password or download it again because it’s glitching. I currently can’t even get into it because it doesn’t even open. When it’s working this app is so helpful and I love it! Please figure out the glitches!!!! This app is so necessary for members of the church and especially those with callings that require it’s use for attendance or information about members.
Frustrated
by salswim on 2021/11/14 16:20
I used to love this app but now it won’t even download. It is completely empty. I am so frustrated by it cause I can’t figure it out. Not worth it anymore.
Have to delete app to sync
by MyNicknameIsTaken99 on 2021/11/14 14:01
For a couple of years now, the app won’t ever sync. Doesn’t matter where I am or what network I am on. Only thing to do is delete the app and reinstall. But other than that, it is great!
Tech Support for app is awful
by professoraloof on 2021/11/14 13:15
Update. Members, when they try and edit “visibility” fields next to their phone number, the app crashes. There was a bug for sacrament attendance reporting. Instead of the month, year and a blank line to enter the numbers normally, there were coding numbers. I sent in a help ticket, and the subcontractors with Church IT sent back an email that was the dictionary definition of sacrament attendance and told me it was resolved. Nope the bug is still there.
Love this app, but…
by zandercanon on 2021/11/10 18:13
Every time I try to edit the disability of my private information the app crashes. It is extremely frustrating as I care deeply about my data privacy.
Great when it works
by ronwand on 2021/11/07 20:41
This app is great, when it works. It asks to sync every week or two and it never works unless you delete it and reinstall it. And sometimes not even then.
Garbage App
by Rainman. on 2021/11/07 15:47
I have no idea how we are supposed to “progress the work” with such a garbage app! We have so much funding, think we could put some into this? Never loads, never records ministering, half the time it will kick me out and make me update, but then not update at all. Amazing how stuff like this tries to get us out of the 1900s, yet because of our own pride (or whatever else it is) we stay stuck in the same spot.
Crashing over and over…
by pnjcarr on 2021/11/05 02:08
With the new update the app just keeps crashing every time I try to open it up. Very sad! 😢
Good when it actually works
by Cavity killer on 2021/11/04 23:24
This app is helpful when it actually works right. Problem is it doesn’t sync properly and has trouble updating info. When I use the financial tool to submit receipts it’s about 50/50. Definitely has lots of bugs to work out.
4.5.0 is super buggy
by Microbioguy on 2021/11/04 20:28
After installing the update on my iPhone and iPad neither of them are working. The app will attempt to open then crash. On my iPhone I completely uninstalled and reinstalled the application and it seems to have worked. However, I did not have the same result on my iPad which still does not work. I am now waiting for the next update to fix this problem.
Terrible
by Cybertron Prime on 2021/11/04 02:59
Instead of adding new features fix the syncing problem
Add features
by tu soplas on 2021/10/31 16:01
I think would be easy to add a filter in the meetinghouse locator as the web page has it. Also, if you can add schedule appointments for the temple, it would help a lot. Thanks!
Big permissions problems
by KleenShot on 2021/10/31 04:33
Sunday school teachers can’t mark roll for their own classes? They cannot even see members of their own class under organizations. Really?
Updates are usually unsuccessful
by JLStaples on 2021/10/29 02:57
Sorry guys… the tool is great and indispensable; however, it is frustrating the update function does not work. It goes through the update, reports back the update was successful, but the data was not updated… even after waiting 24-hours. Have to delete the app and reinstall it to actually get updated information. I’m not the only one having this problem, several other members in my ward are complaining about the same thing. Running on an iPhone 12Pro latest version.
The idea of it is good
by AshCedar1234 on 2021/10/24 19:02
I would love to have access to paying tithing, tithing history, as well as making temple appointments, family history…all through one app. It gets frustrating to have multiple accounts and apps to access church things.
Great and getting better
by WTTNWA on 2021/10/18 04:29
This is a great app for members. I have used it for a long time and it just keeps getting better. No issues of any type with it right now (10/17/21). Any issues in the past have been corrected quickly.
Be better
by Rifejvtsk on 2021/10/17 16:16
No hate, but this app needs A LOT of work. It constantly asks to sync, and the syncing almost always fails or takes 10+ minutes. It’s glitchy too. Sometimes every single photo on ward members shows up as my own profile picture, or other random glitches like that. I appreciate we can look up callings here, but I didn’t know I had a ministering assignment for more than 6 months in my last ward because my tools would not sync every single time I pulled it up.
Frustrating and flawed
by Chanae' on 2021/10/14 07:02
The app won’t let me sync, so I signed out and tried to sign back in to get it to sync. Now it won’t let me sign in. I have uninstalled and reinstalled, changed my password… I am so frustrated by this…
Password
by J vers on 2021/10/13 01:06
I needed to change my, so I did. And I tried to my new password and the message keeps telling me sign in fail. It doesn’t matter how many times I change my password it keeps telling me sign in fail.
Lack of Modern Revelation
by Alpaca0121 on 2021/10/12 23:08
You’d think the one true church with $100 billion would be able to pay a decent app developer to design their soul saving app.
Good with some bugs
by Sbyooler on 2021/10/11 20:51
Overall a great app! But some major bugs that make me nervous to use it for anything other than as a directory. The major bugs to note: -Finance: reimbursement requests don't always go through and there is no way to tell if it worked or not -Reports: attendance sometimes gets wiped clean and you have to enter it all again
App is a joke
by jbr1967 on 2021/10/10 21:26
Latest update prevents me from signing in again. I’ve reset my password a couple times and all I get is error messages saying my username or password is wrong. My wife and both kids have the same problem.
Help
by Bss Help on 2021/09/28 14:14
Upgraded to IOS15 now will not update or even sign in it says member tools services are unavailable please try again later
So buggy
by jschwartz6 on 2021/09/27 00:52
The idea is great, and the available functions are very helpful. The problems are that it has trouble updating and even when you eventually succeed in updating it, it has unexplainable errors. For example in my ward there was a family that simply never showed up in my app until I fully deleted and reinstalled the app. Similarly my ministering assignment changes did not update until reinstalling the app. Both of these despite syncing within the app. Note to the church: hire developers that know what they’re doing and can properly debug.
Terrible interface execution
by .*Legend.* on 2021/09/26 21:22
This app is a disgrace to the quality of products that the Church normally develops. Nothing is easy to interact with, the ability to change things is non-existent, and this app was really never meant to be in the hands of the average church member given that the way to change any field is locked behind the websites or leadership decisions. Not user friendly in any way and an absolutely dreadful experience when someone asks me to find information in tools.
No
by zjrviutb on 2021/09/26 16:47
Don’t work
Won’t sync
by Anon-21 on 2021/09/26 15:43
Always fails to sync
Updating issues
by -Chelf- on 2021/09/23 00:38
I like the idea of this app, and when it works it’s super helpful! My problem is that if there is ever a change in the ward (callings, ministering, etc) it does not update. The only way to get my app to accurately reflect current callings, phone numbers, etc, I have to delete and reinstall it.
This is a huge disappointment
by ghednli1 on 2021/09/19 15:19
Can’t sync, can’t change password. This app never works.
Works great until you want to update info
by ATPick on 2021/09/18 12:33
I love the concept of this app and it is extremely useful. However, every time I want to synch data, it has problems and I end up having to uninstall and reinstall the app to make it work. Sometimes, like today, that doesn’t even work. I can’t log into it at all. I understand that the app is complicated as it I tailored to each individual. I’d recommend devs stop worrying about new features and focus on connectivity. That’s it’s biggest problem.
Updates no longer
by blujayze on 2021/09/18 11:52
I loved the app until it no longer updated on my iPhone. Androids still update but not the iPhone 8 which is what I have. It now requires a 12 or higher. Very frustrating, I guess my next phone will be an android.
Does not update on my IOS device
by Aldoglen76 on 2021/09/10 20:04
I’m not sure what has happened over the last few months. I’m rarely am able to update my member list (I’m a branch President). I’ll refresh 5 or 6 times and nothing. The only thing that works is deleting the app and installing again.
Won’t update
by ShawnThom90 on 2021/09/05 15:19
The app constantly says it can’t update the ward. I have to delete the app or reinstall it to get it to update.
Great tool! Can’t use it :-(
by Doug Stern on 2021/09/03 12:07
I’ve use this tool for years. It has many great features, recently I saw stop being able to login. I know my credentials are correct but I can’t get in. Frustrating.
Only as useful as members allow it to be
by Sistahuntah on 2021/08/31 14:28
Wonderful app that’s gone through many necessary changes and updates over the years. It’s gotten progressively better, but has one huge flaw: It’s dependent on members to actually participate and get things done. Lol. This is the Church’s issue in microcosm! C’mon people, get your photos posted and info updated. It only works when you do! One thing I’d love is the ability to view a photo roster of any organization in your ward or the entire ward. It used to have this ability back in the day, but has now been removed. This would be super helpful for new move-ins and Stake visitors. Hate fumbling over peoples names!
Horrible for iPhone
by sweetkansas11 on 2021/08/29 18:28
This app is absolutely horrific for the iPhone. It never updates automatically like the setting says it does. I mostly only use the app on Sundays, and when I try to update the ward data, it always says “Member Tool Services unavailable.” I tried emailing about the problem and they said the app was too busy during church hours — but even outside of church hours it doesn’t update. Love the tool, hate how my ward data is always a month+ old :(
Do Better, Please
by Allie in the USA on 2021/08/29 17:45
With all the great talent we have, why can’t we get the problems with this incredibly vital membership tool sorted out??
Not perfect, but does what I need and makes life easy
by Joshua 243 on 2021/08/29 15:14
This app helps make life much easier in order to operate as executive secretary and keep track of things from my phone rather than having to be at a computer for most things.
“Services not available”
by mikeyyyy999 on 2021/08/22 20:05
I have not been able to log in and update my directory in over a year because this app keeps saying the services are not available please try again later. It’s really annoying.
Frustrating to use
by jdkjdirb on 2021/08/21 18:08
It is a great concept but the app has to many glitches. Not user friendly. Constantly having to delete and reload. Won’t update correctly.
Class and quorum attendance
by Polcop on 2021/08/20 19:24
The class and quorum attendance keeps dropping off of my reports. Every week I have to uninstall and then reinstall. I have an iPhone 10.
At its failing mercy
by pilatezchick on 2021/08/19 13:17
Because we no longer have printed directories this has to work in order for new ward members to effectively minister and do their callings, but it gets stuck on the demanded update most of the time, even when I reinstall the app. I've been frustrated to tears. It's baffling that the Church doesn't have an IT staff that can fix these problems.
Piece of Garbage
by ByrdBrain107 on 2021/08/19 02:40
Tells me I need to sync every time I log in or it will automatically sync … a month ago. When I let it sync it hangs on the update screen and never actually updates. Used to work, now it’s garbage.
Can’t login in account
by BIGB ( BRYCE KOTNICK ) on 2021/08/17 19:05
It’s annoying that I can’t login to my LDS account even though I’m a member of the church fix the login like right now
Never works
by ImprovisingJ on 2021/08/15 16:02
The sync function is regularly and prevents me from using the app. The map lookup function doesn't work. Completely busted app.
Quorum attendance
by Critic821 on 2021/08/15 15:44
Quorum attendance doesn’t work, even with updated IOS and app.
Helps me connect with friends
by gilgameshdude on 2021/08/15 13:54
This app helps me find fellow believers in my congregation. Finding good friends strengthens my faith in Jesus Christ.
Ugh, nuff said
by meela7 on 2021/08/14 05:11
Member tools is the most frustrating app. Constantly glitchy. I can never sync, update, or sign into the app. I’ve deleted and re-downloaded the app, and it still never works. I’m frustrated because the tool is very useful for Church members, but you guys need to update and fix these bugs—it’s been months now. Very disappointed.
Can’t sync on Sunday
by thaicalder on 2021/08/02 08:33
The app won’t sync on Sunday. It’s really frustrating.
Really difficult to refresh
by Herr Rogers on 2021/07/29 14:52
Update ——- What is the release notes about ward council members and submitting payment requests? ————- Most of the time I am required to reinstall the app in order to refresh data. Why is this so difficult? LCR is my only, mostly-reliable source. Also, why was the phone integration with caller ID removed?
Multiple data problems
by Biz-Ben Jammin on 2021/07/25 20:41
Great app, but data is constantly inaccurate and incomplete. Seems to have a mind of its own. Members who’s records should be in a ward are often missing or placed in the wrong unit. I have had these problems for years now. I write this as constructive criticism so improvements can be made. As a local leader, I rely on this data heavily.
Tools
by triniaor on 2021/07/19 20:43
This is an app that mostly benefits those with callings in church organizations. Want a better tool where you can message with participating members? Download the Gospel Living app. You can message members, make goals, find inspiration, etc… the only downside to it is the fact that many ward members haven’t downloaded it yet. I don’t know if it’s because they don’t know about it or what but our ward members, other than those with callings, haven’t made use of it. It’s a shame. Otherwise, this tools app is handy, but definitely is a work in progress. Hope they figure out the glitches.
I wish this app worked. I love it when it works
by Lower Prices99 on 2021/07/19 02:26
Sadly Tools hasn’t worked properly in months. Pictures won’t load and pop up message always comes up saying service is unavailable.
Sync problem
by Ua-usa on 2021/07/18 18:21
Sync never seems to complete despite a correct login.
Buggy
by AlecMoop on 2021/07/18 17:39
This app should be really helpful, but is plagued by glitches and bugs. It doesn’t update ward lists when it says it is, it doesn’t load features, it often loads infinitely with no noticeable progress… it’s kind of a mess.
Sync issues
by JasonFalcon on 2021/07/17 02:29
Please fix sync setting only way to update is to delete app and redownload. Issue has been around for at least a year and a half. It is disappointing because this tool can be so helpful it’s sad that updates are so hard…
Love the new update!
by ku394! on 2021/07/13 21:21
This app has been so helpful in my church calling. I love that I can see pictures of ward members and learn their faces so I can recognize them at church. I’m also excited to be able to take attendance now from the app!
We need this to be better
by suuuuuuuuuuure on 2021/07/13 08:58
This app is what the people need, but it is so finicky. There are constantly bugs with it. And updates don’t fix the bugs. We’ve got brilliant minds working for the church—let’s get this figured out!
App doesn’t work most of the time
by R.M. Donaldson on 2021/07/11 19:34
Great potential, but it does not work. Frequently Directory does not load.
Never works
by ETannoyed on 2021/07/11 19:13
This is an organization with literally limitless funds… why do we have an app with less reliability than a 4 year olds homemade app?! Fix this garbage, come on!
Garbage
by rbazzle on 2021/07/11 18:42
Constantly has sync issues. Lately it can’t connect at all. Until these problem are fixed this app is useless garbage.
To Update this App is to Downgrade
by jawwoody on 2021/07/11 17:46
This app is incredibly frustrating. They need to put back arrows into this. It loops me into “updating” and will never stop. You can’t blame my service. Service is Verizon and it’s great. Doesn’t even work on fast wifi. It’s the worst app I have on my phone. Step it up app developers. This would be a fantastic app to have working.
Apple attended not working
by El Gabacho Ben on 2021/07/11 16:36
I’m Sunday school president and I can’t see the attendance report on my iPhone. Sounds like others have the same issue too, just thought I’d post it so the developers are aware.
ATTN Church Office Building!
by NafanBahl on 2021/07/09 04:36
The password recovery tool is broken.Login is broken and syncing is broken. Very buggy. With wards no longer printing or distributing paper ward directories, this app is essential for church service. You guys in that really tall building next to Temple Square need to get this thing sorted out!
Always have to delete app to update
by Zooman22 on 2021/07/04 18:18
For the past 1-2 years I have to delete my app and download it again for it to update the member list or any other data. It always says something is wrong when trying to download. Doesn’t matter if I am on WiFi or cell data. Not user friendly unless your ward stays exactly the same every month.
UNRESOLVED APP ISSUES FOR 2-3 YEARS!
by o_dear_ify on 2021/07/01 22:21
They’re not going away just because some newbie in SLC says to ‘delete, wait, & reinstall’. 1- Missionary referrals sent to me because I used to work in a mission office 2 YEARS AGO. 2-Unable to delete leadership lists from over 3 YEARS AGO. I KEEP getting told ‘your issue has been resolved’. NOPE. It has NOT.
Five star lds
by CanaryBurgundy on 2021/06/28 22:06
This app is being review-bombed by non member looking to stir up trouble amongst the LDS flock.
Good, better, best, WORST
by mikemyers95 on 2021/06/27 19:49
This is the slowest app on planet earth. I can never sign in. No other app in my lifetime has ever been as slow or crashed as frequently as this. Gotta be better y’all.
Nice try though
by Smidevaltimes on 2021/06/27 18:30
Good idea, but doesn’t work great
Can’t Sync
by DevBlanch on 2021/06/27 18:00
Way too buggy. Never syncs properly.
Unable to sync or sign in
by AncientArch on 2021/06/27 17:45
I’ve been unable to sync for over two months now. Tried signing out and signing back in, but there’s always just the message “Member Tools Services are unavailable. Please try again later”
Syncing problems solved??
by The.Lone.Ranger on 2021/06/26 12:39
26 June 2021: Version 4.4.0 is out. “Syncing improvements,” you say? I opened it to check, since it hadn’t been able to move me to my new ward before. It asked to sync, I allowed it to do so, and…boom! A few seconds later, all the new ward stuff had loaded. Version 4.4.0: miracle edition! If it proves stable on Sunday, I might even bump this to 5 stars! (And thanks for finally listing the release notes here instead of pointing to a webpage that’s never updated!) 4/19/21: As of v4.3.1, still no updated release notes at the site they cite. Works okay...mostly...but why are there no updated release notes at the provided URL? The newest ones posted there are from July (v4.0), and here we are 7 months and 3 point releases later.
Laugh instead of upset.
by redgreentoad on 2021/06/25 08:36
Was excited seeing this new latest update. No reason for excitement. It's worse than before the update. All day it flashed sign in failed. Wouldn't sync. Last update to bring my ward info correct was 3 days ago. Finally kicked me completely out. This after I updated the app. Hmmm it's just laughable.
Update Feature Isn’t
by 4happyhomes on 2021/06/22 23:53
The database update feature of the app redefines abysmal. Please fix this app such that it’s actually possible to update the database! Then test it before releasing it.
I deleted it to fix it
by Bparks898 on 2021/06/22 02:32
My app has failed to sync for months and it’s been a major pain — so much so I couldn’t find people anymore. I finally deleted it so I could redownload an updated version. It was set on auto sync and it didn’t matter if it was WiFi or not, the app struggled to live.
No syncing
by bmbelko on 2021/06/21 18:14
Each time I have to sync I have to delete the app and then reload it from the App Store. If I try to sync it just says that member services is unavailable at this time. It’s good for basic things, usually. Not always. The ramifications of this are that as long as I keep deleting and downloading anew, I get the latest stake and ward and church info for anyone who’s also deleted and re-downloaded. If someone doesn’t do this, they’ll never get updated. I found this out just now. My records had been moved to a new ward. They read in my name. But LDS tools still showed me in my old ward. You have GOT to fix this.
Can’t log in
by Bdwoolsey on 2021/06/20 15:06
Don’t like that it won’t let me sign in to my account and won’t sync when I do get logged in
Sync issue
by Vhbdfjbhh on 2021/06/16 03:37
The app never syncs. Its essentially worthless.
Bugs
by Shellamon on 2021/06/15 18:45
So it use to sync and then not ask me till the next month or something like that. Now it asks to sync every time I get out of the app it’s ridiculous! Update: it asks to sync every time, and every time it says “can not sync” so your app for sync at all and in order to use your app I have to let it “sync”/ tell me “cannot sync”
Hamstrung by an inability to update information
by dafwyin8a on 2021/06/15 02:19
The app definitely provides all the functionality it promises, under normal circumstances. Unfortunately, despite having enabled automatic updates and allowed the app to update while wifi is off, the app will not update, not even manually. I just get an eternally spinning progress wheel. This shouldn’t be hard. The amount of information that needs to be updated isn’t large. The app should always be up-to-date. Instead, I’m left with a months-old directory that’s missing a good half of my new ward members, has several dozen people that have moved out, and is full of out-of-date callings. I live in a student ward. There is tons of turnover. The main functionality of the app is hamstrung by an out-of-date directory that does not update. I can’t in good conscience give this app a good score.
ICS Missed on this one
by Jtanstyle on 2021/06/14 22:14
Compared to other software offerings, like FamilySearch (developed by another group within the church) this app is atrocious. Honestly should let whoever is building FamilySearch do this, because this app is unreliable, buggy, never gets updated, and seems to just get worse when they do anyway. My advice, drop all the complex stuff and get back to basics. A simple, better working app would be vastly superior.
Wont sync
by agirlyouknow on 2021/06/14 21:03
Haven’t been able to sync for… four plus months. It just says “syncing” for a few minutes then asks me to sync. This makes the app useless.
Our of service
by Mariano Sr on 2021/06/14 16:20
The app no longer works, and hasn’t for several months now. (It’s now June 2021 and it has been almost a year since I could access it.)
Failed concept
by mworkman on 2021/06/14 01:50
If the idea is you can use this app to contact members of your ward, then it is an utter failure. Haven’t been able to update member information since last September. Finally logged out and then back in to see if it would update. No luck. Deleted app. Reinstalled logged in… still won’t load member into. Waste of space.
Won’t Sync after 7 months
by B.L.C. on 2021/06/13 23:55
Update. 13 June 21. Now it logged me out and I’ve got nothing. It will mot allow me in at all. I have NO access to even my bishop’s phone number. Do the developers even care!?!?! This app used to require me to sync it every time I opened it. At the time I was a member of a branch presidency, so I used it often. Now it has not been able to sync since November 12th. Today is May 30th. Being a military ward we have a HUGE turnover in that time. I am grateful for those who work hard to create these apps. They truly are a blessing. Thank you.
Garbage App
by HannahEng03 on 2021/06/13 21:47
Yep, this app is garbage and never works. Always says that it’s updating and never does. Freezes and will crash when opening. Please update and fix these issues!!
App does not even open
by 98,732 highscore on 2021/06/13 21:06
This app has always been pretty poor quality, but now after I sign in it doesn’t even open. It just says updating but isn’t updating anything. If you ask me, it’d be well worth the money for the church to pay a few legit engineers (maybe even just one, honestly) to make this app actually usable. People lean on this app heavily to minister to people in their ward. The fact that most people can’t even browse the app is hindering the progression of ministering across the church. IMHO
Doesn’t always work. Could use more features
by ericdan66 on 2021/06/13 19:43
Lately the app has been pretty frustrating. It won’t sync or the app will crash and say member tools aren’t available right now. As a new member to a ward I want to use it more often but can’t. Since this is a “tools” app, it would be great to be able to pay tithing and fast offerings through the app and to have more communication options like messaging. It would be nice to be able to personally track ministering as well.
Won’t open
by Genredude on 2021/06/13 19:25
This thing won’t sync. I would always have to delete it then redownload it in order to do so. Today I did that, and it says it’s unavailable and won’t let me open it.
How firm a foundation
by These Dogs are Barkin' on 2021/06/13 17:21
This app is great when it is working. Sadly, it almost never works. Constant syncing issues make the information so unreliable it becomes unusable. Our ward doesn’t even show in the correct stake since a change a couple weeks ago because I haven’t been able to successfully sync the app in a month or more. I’m the Ward Clerk and would love for the tools to work properly. Adding features at the cost of usability is poor practice for any of us who design and build apps. Get your connection issues identified and perfected. How firm is this apps foundation?
Syncing and Logging in Issues
by Kamerai on 2021/06/13 16:43
I have been unable to log in for over a year now. This app is great when it’s working, but it really feels like they’re not even trying to fix it.
Great idea, poor execution
by Kate M Long on 2021/04/20 19:00
As an introverted member of the church, the idea behind this app is invaluable- a place where I can look up my fellow church members and leaders and get their number or address and find a way to connect that isn’t walking up at church and saying “hello, let’s talk” because that’s terrifying. However, many of the aspects of this app make it difficult for me to use, earning it’s star rating- it’s been buggy lately, meaning that I have been too anxious to use it for its intended purpose. The information doesn’t sync often enough (despite my best efforts to push the sync button!) so it often isn’t very helpful. So many people are on “private”- I don’t know if that’s the default or if people are just choosing it, but again, if all of my church leaders are on “private”, I feel like I don’t even know who to talk to much less how to reach them. And there’s no in-app messaging options, which honestly would make my life so much simpler. If these things were updated, especially the last one, this app would get 5 stars from me. But until the technology catches up with my needs, the best I can do is 3 stars.
Syncing Issue Resolved - Instructions
by NorthCountyNet on 2020/11/02 05:28
So the syncing issue, for me anyway, has been going on for quite some time. I’ve developed Apps in the past and finally had some time to dig in and dedicate to testing this one, to see if I could find a pattern to the issue. I’ve been able to reproduce the issue and fix it multiple times now. Here are steps I took to fix the Syncing issue. For reference I am on the latest update of iOS on an iPhone 11 Pro. - Here is the fix - Open the app and immediately click Help in the upper right of the screen, Click Sign Out / Reset and then OK. Then, Delete the App from your phone and then re-download it. Sign in and accept the permissions. Sign in and let it update. The update will likely take a while, a few minutes (3-5) for me. It should work. It worked for me a few times on a few devices. Here’s the other important thing. If you want to make updates much much faster go to Settings, under the More... menu and turn off Download Photos. The issue may actually be caused by turning on Download Photos. This is a great app, when it’s syncing. Enjoy.
Great app! At least, when it works.
by lizaloo0952 on 2021/02/08 22:22
This app is a handy little thing to use and it’s awesome! Well, when it works, at least. It worked for the first little while, and it was nice to be able to find phone numbers so I can contact ward members. It’s a great way to see who to contact to get information on activities, meetings, etc. It’s a great app, but recently it hasn’t been working. It stopped working a few months ago. It randomly signed me out of my account and whenever I open the app, it brings me to the login screen. The problem with this is it won’t let me tap on anything, it won’t let me type in anything, no matter what I do it stays frozen in place. I have the app fully updated, including the most recent update from Feb. 3rd, but yet, it still does the same thing. I know other people such as my brother who are having the same problem. Please fix this! It’s not just a bug, it’s a major problem. I can’t even use the app or do anything with it except look at the pretty cover (which by the way is a beautiful color). Please, please, please fix this! Otherwise it’s an awesome app. It comes in handy to have. Nice job, with the exception of that problem, but otherwise it’s great 👍🏻
Suddenly Unable to Sync
by pest5551212 on 2019/06/25 05:34
Like several others note the app suddenly and recently stopped being able to finish it's sync process. This may have been triggered by multiple attempts to sync while the Church's web site was having seizures yesterday. Since the Church's web site became functional again I tried to sync repeatedly (because the app wouldn't let me do anything else), and I tried the usual iOS methods for removing and restoring the app. The fix this time was to go deep in iOS settings and delete the app along with it's data and documents. (Try Settings, General, iPhone Storage, open the Tools app listing and choose Delete App.) This app still needs fixing. Maybe allow customers to kill an obviously stalled sync process and/or clear failed sync downloads from within the app. Maybe prevent the app from trying to sync when Church web resources are glitching. Like others I've learned to expect the app to catastrophically fail at the most inopportune times and function reasonably well only when it's not really needed. Having functioned as a ward, assistant, or stake clerk for around 35 years this app is the only tool so far that has not been reliable. I've been wishing it would get better since it was made available. Function increases have been great. It now needs stability/reliability fixes.
Too many problems with this app
by Bessy Herrera on 2020/10/25 20:32
I have been frustrated with app since was created. It is hard to sync, sometimes the app just don’t let you sync. I used to see the self reliance missionaries of my ward and know it says that i have no access to it. Sometimes I open it and close itself immediately. Sometimes just start syncing for ever and never end. Many times it says that my password and id is incorrect and i know it is not. I had to change passwords a lot because this don't let me used my real id and password. I took this app from my apps and put it back and still the same problem or a new one. I am just annoyed by the church’s apps. I have the same problems with the Gospel Library app, Memory and Family tree. For a week I wasn’t able to see all my memories. They just disappeared. I was so scared of losing my journal entries. Anyway, this is a negative review for another app. Please dedicate my time on this apps and fix these problems. I would not use this apps but because of my callings I have too. These apps are very useful when they work properly. Let take advantage of technology and make the best of this apps so we can do our callings better. Thank you.
Work in progress
by alex7wood on 2018/09/14 14:27
I’m changing my review because the app has gotten better, but I do have another suggestion that came about because of a frustration. I’m living in a new area and recently there was an activity at the stake center. Well, the app kept sending my google maps to a location where there is no church building! I at least knew not to follow it, but then I was stuck for awhile trying to figure out how to get to the stake center. It was frustrating and I was late. I would appreciate it if in the “Chapels” tab, that instead of it just opening straight to a map that it first gives you the addresses of each building in YOUR STAKE and labels them (e.g. Stake Center, Ward 22, Sun Ward, etc.) so you can copy and paste the addresses. Then below that there should be the option to “open map” so you can see a map of all the buildings in the world like it already does. Thank you.
Needs fixing immediately
by Mqlxnsjdugheisapxzksnrvh on 2020/09/06 17:54
**UPDATE** This is the 2nd review I am sending in. Still having issues with syncing. Please take some time to fix this issue! I would like the benefit of being able to access ward information from my phone in order to fulfill my church calling. I haven’t really had any issues with this app in the past, but lately it has consistently been having issues with not being able to sync manually or automatically. Would really appreciate it if this app could have a major fix through, I use this app for my church calling constantly and it’s frustrating that the app isn’t working on my phone.
Hasn’t worked in months
by Individualvoices on 2020/11/30 17:49
I removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS.
So needed, yet…
by jiblet jabber on 2021/06/06 23:16
Fraught with so many little problems I may become Hindu. - Forced updates (even when you’ve supposedly selected the manual update option), so you can’t even access the program to do anything while the update struggles with the overtaxed servers in Salt Lake. - Did you login? How about logging in again? Oh, you’d like to see the ward directory? Let’s login again just to make sure. You’d like the face recognition option like all your other apps? Sure. Tomorrow we’ll have you type it again… then it will lockup on the update. Then ask you to login again. Wash, rinse, repeat. - Need to send a text to your district? Best wishes. After you login for the fourth time, and wait for the update, it will display the message window on top of a line of names. If you choose to start typing it will become an indecipherable collage of names and text. Try to edit and you’ll select names, or a bit of the message. I found if I swipe up the app two times it will eventually display the information correctly, but you have to type in three lines of text first for it to change. I should say retype three lines of text. After that it will kick in the update. Such a needed app, yet so frustratingly incapable of doing what it needs to do.
Hamstrung by an inability to update information
by dafwyin8a on 2021/06/15 02:19
The app definitely provides all the functionality it promises, under normal circumstances. Unfortunately, despite having enabled automatic updates and allowed the app to update while wifi is off, the app will not update, not even manually. I just get an eternally spinning progress wheel. This shouldn’t be hard. The amount of information that needs to be updated isn’t large. The app should always be up-to-date. Instead, I’m left with a months-old directory that’s missing a good half of my new ward members, has several dozen people that have moved out, and is full of out-of-date callings. I live in a student ward. There is tons of turnover. The main functionality of the app is hamstrung by an out-of-date directory that does not update. I can’t in good conscience give this app a good score.
Unable to see current data
by Sumpey1 on 2020/05/24 09:53
I am having syncing issues it seems. Not able to see current information in the directory. Member’s phone number is changed but I still see the old phone number. She and another sister I checked with is able to see the correct phone number. I have synced twice, no change. I turned off my phone and left it off for over three hours, and still the same. I have deleted the app, waited for several hours before installing again and the same thing. I have deleted it from all my devices, but no different. I do not get the option to reinstall, only to open because it is in the “cloud”. Please advise how to avoided installing the same corrupt app. It is not showing in iCloud in settings.
Only as useful as members allow it to be
by Sistahuntah on 2021/08/31 14:28
Wonderful app that’s gone through many necessary changes and updates over the years. It’s gotten progressively better, but has one huge flaw: It’s dependent on members to actually participate and get things done. Lol. This is the Church’s issue in microcosm! C’mon people, get your photos posted and info updated. It only works when you do! One thing I’d love is the ability to view a photo roster of any organization in your ward or the entire ward. It used to have this ability back in the day, but has now been removed. This would be super helpful for new move-ins and Stake visitors. Hate fumbling over peoples names!
Constantly logs me out
by mmbrad82 on 2020/10/18 21:49
App has worked great up until several months ago. Using iPhone 11. No longer remembers my credentials, kicks me out multiple times a day. Once I do log back in, after 3-5 minutes of updating it may or may not let me back in. Submitted a ticket for this issue and was given three steps: Turn off the mobile device completely, wait a couple of minutes, then turn it on again. Rebooting will reset the app. Delete the app, wait a few hours and then download it from the App Store or the Play Store. The wait time is crucial to ensure that the old version isn't pulled back up. Go to the More Menu > Settings > Refresh Data. This will kick-start the automatic updates as well. After going through the steps twice on separate occasions, still have the same issue.
Stopped working
by Diane Silla on 2020/10/25 19:39
Around the beginning of 2020 the app stopped working. Occasionally I will be able to use it briefly before it starts “updating,” & seizes up. I’ve done everything—restarting the app, deleting & reinstalling the app, & even deleting it from settings. Nothing works. Since I have a leadership position this is really inconvenient. It seems to me like the church’s tech was great until the end of 2019. Then it was like they were too ambitious & trying to change everything at once. Websites & content that I used before couldn’t be found, apps (including Tools) weren't navigable & crashed, & I’ve even been disappointed with the Gospel Living app. It hasn’t delivered on promises. Perhaps covid has complicated everything? Maybe my 6S+ is too old to smoothly install the updates? I’m not sure. 😟
Used to be reliable
by 704002 on 2020/11/08 22:56
I don’t know what happened but ever since the auto update feature came on board the information in the app doesn’t match what’s online. For instance, I moved a record in and online information confirmed it but after making numerous attempts to sync the member showed up in the member list but to this day doesn’t appear in the members moved in list. Moved a record out yesterday and he doesn’t show in any report in the app but does show online. The app is more convenient when in a meeting but only when the information is true and correct. I’d recommend getting rid of auto update until it can function correctly.
Great App
by Kbrady88 on 2020/10/04 21:07
Normally I have no complaints about this app. It’s great and very useful! However, specifically this weekend when I’ve tried to do a manual update it’s been giving me an error message saying that the church site is down for maintenance. That’s not true. I’ve checked and the website works. I’m watching Conference right now through the Gospel Library which I believe it powered by fhe website. I’ve been on the website and it’s not down. What’s going on. I was at a friend’s for the morning session and her app was working just fine. Why doesn’t mine work?
App no longer works for older devices
by Jumper54322 on 2019/08/20 16:53
According to church app support, this app no longer works per new Apple protocols unless you have iOS 11 and higher. Nothing can be done. Older iOS will no longer work. They church app support suggestion is to do the online internet search to find the info needed. I can't update my OS because will lose access to 9 apps I paid for that no longer exists that I use weekly if not daily. Wish I had known about losing member tool access with the latest syn before hand. Would have saved important member contact info into contact app before hand. Just wanted to warn others that you may lose the app if you do the next syn, and sooner or later, all will have to syn. Older devices are being left behind as the church moves forward.
A necessary tool, that sometimes even works
by Cobalt Wraith on 2019/10/29 16:49
This app has been a lifesaver so many times for helping me stay in touch with my ward or fulfill callings! This year however it has been very hit and miss as to whether I can use it. Between mandatory syncs that freeze up, but still lock me out of my contacts until they are done, error messages when trying to contact support, and intermittent issues with biometrics for login, I never know if I’ll be able to use it or not. I appreciate the new features over the last few years, but can we please go back to basics and make the app reliable again before anything else?
Great app, with more great to come I hope
by aberrantartist on 2017/10/15 11:25
Great app that makes it easy to connect to your ward, and easily contact anyone. The newest update has also made the UI much cleaner, and up to date with today’s standards. It is very nice. What would make it even better is having the ability to not I only search or categorize by last name, but by first name also. It would also be very helpful if all the pieces of information were standardized in their format such as the phone numbers where some appear with dashes, an others without them. The dashes make it much easier to read when you need to write down a phone number.
Doesn’t get past Updating
by richrec on 2021/06/06 18:24
iOS 14.5.1 - app wanted to update all the time and would always fail but I could still use it after it failed - finally I chose to log out in effort to obtain a successful update but then it still failed and now I can no longer access member information because now it fails back to the log on screen. I have also deleted and reinstalled it several times trying to get a clean start but same behavior - I can no longer use the app because it will not update. It authenticates me then stops at 1/4 or almost 1/2 of the update circle then hangs and never finishes. Sometimes it advances to almost 1/2 then after a minute or so will rewind the spinner and start over but then only get 1/4 the way and hang again - Updating…
No syncing
by bmbelko on 2021/06/21 18:14
Each time I have to sync I have to delete the app and then reload it from the App Store. If I try to sync it just says that member services is unavailable at this time. It’s good for basic things, usually. Not always. The ramifications of this are that as long as I keep deleting and downloading anew, I get the latest stake and ward and church info for anyone who’s also deleted and re-downloaded. If someone doesn’t do this, they’ll never get updated. I found this out just now. My records had been moved to a new ward. They read in my name. But LDS tools still showed me in my old ward. You have GOT to fix this.
So frustrating
by GwendolynsOasis on 2019/12/10 19:52
I’m locked out of this app because it constantly tells me the church website is down for maintenance when I try to sync. That is completely untrue as I am able to log in to the church site easily every time. So it’s stuck on the opening sync screen, telling me it can’t sync. I have a new phone as of one year ago & I'm running a current iOS. I’ve deleted & reinstalled the app with no improvement. Since we no longer receive paper ward or stake directories, what are we supposed to do to reach other members when this app doesn’t work? This app is an important tool for members. It’s baffling to me that the developers still haven’t fixed it. It could be great but unfortunately it’s completely unusable. Please fix it!
Great App!
by Mararunner on 2019/02/15 20:56
I use this app all the time and it works amazing! So glad we have an app like this now and how we can easily connect with the missionaries as well. There are only two things I would want changed to this app. First, is to be able to save events to other calendars than just apple calendar(I have an iPhone). It won't let me choose my Google calendar to transfer an event from the app calendar to my calendar. Second, it would be amazing to be able to add events in the app and not have to go to the website to do it. Thanks for all the amazing improvements that you keep putting into the app.
So Much Helpful Info at Our Fingertips
by w.smythe on 2018/04/03 17:34
It’s easy to take this for granted, but I remember the days of printed Stake directories. We have it good. I use this reliable, intuitive app for a hundred little tasks and questions: getting around on splits with missionaries, keeping track of kids’ names and birthdays, helping youth sign up for FamilySearch accounts, reviewing new move-ins, and much more. Would love to see in future releases: a map module like the one on LCR; my location and option for driving directions; ability for clerks etc to update info in the app; and reporting for HT (now ministering).
Can’t update
by RedWire77 on 2021/04/11 01:50
The member tools app is good at showing you the people in your ward. However, it doesn’t perform any updates at all when I change my info. My photos are super old and I had to ask my ward clerk to update my contact info because every time I did it reverted back after I closed and reopened the app. Very frustrating user experience. Also, when I moved wards I had to uninstall and reinstall the up for the sync to work, otherwise it just showed the spinning circle indefinitely as if it was syncing but it never finished. I would love it if the church would put a little more work into the app. As a small business software developer, I can tell you that we would go out of business if our app performed like this one.
Would the Church ever consider digital Temple Recomends?
by BillJoeBob on 2019/12/26 16:31
I woke up early to go to the temple with my wife and son and when checking to make sure I had my recommend, I realized that I had misplaced it somehow. Anyway, I had to send the two of them off and it later occurred to me that this app shows my temple recommend status as being active. I don’t know if this would have sufficed, but it did give me pause thinking that a digital version, one that could be added to my ewallet would be very convenient.
Updates are usually unsuccessful
by JLStaples on 2021/10/29 02:57
Sorry guys… the tool is great and indispensable; however, it is frustrating the update function does not work. It goes through the update, reports back the update was successful, but the data was not updated… even after waiting 24-hours. Have to delete the app and reinstall it to actually get updated information. I’m not the only one having this problem, several other members in my ward are complaining about the same thing. Running on an iPhone 12Pro latest version.
Too many bugs!
by Hizzoner49 on 2020/10/05 01:13
When it works it is wonderful. It just has too many random failures. For a while my password worked on my iPad but on my iPhone it wouldn’t accept the same password. Before it just lost all info in the middle of a bishopric meeting. And for a couple of weeks the app on my year-old iPhone XR has insisted on updating whenever I open it, even when it’s set for manual updates. Then it spends 10 minutes failing to update and finally tells me Tools is unavailable right now. As a bishop, I really need this app but I can’t count on using Tools on my phone—even though it works great on my old iPad. Please either get this fixed or give us another app.
Tools
by triniaor on 2021/07/19 20:43
This is an app that mostly benefits those with callings in church organizations. Want a better tool where you can message with participating members? Download the Gospel Living app. You can message members, make goals, find inspiration, etc… the only downside to it is the fact that many ward members haven’t downloaded it yet. I don’t know if it’s because they don’t know about it or what but our ward members, other than those with callings, haven’t made use of it. It’s a shame. Otherwise, this tools app is handy, but definitely is a work in progress. Hope they figure out the glitches.
Monthly sign in is the worst
by lawman321 on 2018/08/09 01:33
I’m sure there’s a reason for it (I’ll reserve judgment on whether it’s a good one or not), but it’s seriously obnoxious, since if I’m opening the app, it’s because I want to look something up, but can’t until I jump through the required hoops. Please at least add an extension for 1Password so that when it forces me to sign in again for the 800th time I don’t have to leave LDS Tools, go into 1Password, and go back to LDS Tools. Small complaint? Maybe, but iOS has had the ability to use extensions since iOS 8, which was released in 2014.
Too many problems
by RSNichols on 2021/11/25 00:32
There are so many good things about this app. It is very useful to help reach out to people and also to help fulfill your callings. However, none of this matters when the app crashes. This app crashes way too frequently. I have been dealing with an issue for months with my personal info being set to private. I have tried changing the setting so other members can see my contact info with no luck. When I go to edit my personal profile the app either crashes, or doesn’t update my personal info after I change it. I still use the app regularly, but it’s kind of like riding a bike with flat tires.
Couldn’t sync, tried signing out, can’t sign in
by Charity Potter on 2021/03/15 04:33
I love this app and if/once it gets fixed will happily give it 5 stars but good grief, I tried to log on today to get temple/stake information and the entire app just died. I couldn’t sync the app so stuff wouldn’t load, so I tried signing out, then I learned I couldn’t sign back in (I even reset my password in case I just was remembering it wrong), so I deleted the app and reinstalled it, that still didn’t work. So now I’m just sitting here trying to figure out if there’s any way to redownload a previous version so I can get my app back 😅 if we can just go back one update it would be great! It’s just this latest update that seems to have killed it 😔
Bug with iOS 14
by majorgearhead on 2020/09/23 15:02
This tool works well except with iOS 14 you are no longer able to enable the app in the Phone->Call Blocking & Identification. When you select it, there is a pause and then an error message “The data provided by Tools was invalid. You may try enabling the extension again, and if the problem persists contact the application developer.” I have not found a way to contact the application developers at the church so hoping this review piques someone’s interest. This is a feature I love.
A useful tool when it works!
by RN4evr on 2021/01/03 14:53
I want desperately for this app to work, but have resolved myself to the fact that it won’t function as intended. I have found using the LCR on the web more accurate. Although the app is more convenient, it’s not trustworthy. I can’t get the information to sync. It continues to tell me there is an error. Surely there is someone at the church who can fix this app and make it useable by members. When this tool works it’s great, but when it won’t sync forget it. It stays stuck and no matter what I do it stays stuck. Please fix this problem. This tool is invaluable for multiple reasons. Very frustrating when it gets stuck trying to sync.
Update trouble fixed
by JMarq65 on 2020/08/19 14:47
I use this app a lot! When the last update in July 2020 came out, I could no longer sync my device (iPhone). However, once I deleted the app and reloaded it, the new features for security sign in popped up and everything worked again. All my lists for my calling and everything was there. This app makes my life a WHOLE lot easier than going to the LCR on the Church website for my callings. If you’re having trouble syncing, try uninstalling the app.
Photo Upload
by Hungry_Student on 2020/01/23 05:31
Overall the app is great. I love the functionality and being able to quickly see ward leadership and member contact information. One bug I’ve been running into is with the photo upload. I’ve been trying for weeks to change my family’s photo, but no matter how many times I try and no matter what picture I try, I get a message that the upload failed.
Needs serious attention
by Abelhawk on 2019/08/25 22:15
I’m appalled at how badly this app is set up. The security is unnecessarily tight, to the point of asking for the password even if you minimize the app, which can delete your work. Emailing organizations doesn’t work as the Send button is inexplicably frayed out. The pictures for members phase in and out of display unless you go all the way into individual pictures to refresh them. To whomever is managing this app, please take some time to redo the way the app handles basic things like syncing and displaying information, because much more basic apps can do it just fine.
Bugs around sign in and sync.
by ravenrunner999 on 2019/06/30 17:42
This app is great and super useful, except that it has had bugs for the last few years. Frequently I will open the app, sometimes it’ll ask me to sign in, which never work. Then when I sign out all the way, and try to log in again, it may or may not work, but then may not sync. I’ve hoped that new updates would address these issues. Today I couldn’t sign in at all, so I uninstalled the app and reinstalled it, and could sign in no problem. This has happened more than once and is a bit frustrating.
App not working
by svmapa on 2018/11/15 14:27
This app was working fine all long until a couple months ago. It asked to be sign in then it tells me that it may take a few minutes to download. The download is complete but it just sit there and does not do anything else. I'm clicking on any button I can find and it took me to the App Store. It gives me the Open feature but when I click on it, it just takes me back to the login page with the download message still on. The only access I have is to write this review. This is a great app when it works and I depend on it heavily for my church calling. Please, fix this or if anyone knows of what I'm doing wrong, let me know. Thank you.
Touch ID is pointless
by jrfalcon16 on 2018/03/23 14:48
I access this app about once a week. Not very often. Every single time I open it, it asks for my password, if I want to enable touch ID and if I want to sync it. Such a pain. Why cant it be like every other touch ID app and recognize it every single time? Whats the point of touch ID if you have to verify your password regardless? Let’s be honest, how much personal information is on here? My banking app has more personal information available than this app and I have only signed in once. That was when I installed it and set up touch ID. Now, touch ID works every single time. This app should have the same functionality or its just a waste of time.
Calendar
by Bbellt on 2019/12/30 00:09
I like this app and use it often. I use my calendar on my phone for EVERYTHING! One thing I wish they would fix on this app is when I copy an event to my phone calendar from the lds tools calendar, and then I go back into my lds tools calendar, it takes me all the way back to “today’s” date. I wish it would go back to the date I was on. It is such a pain and takes forever to add church events from this calendar. PLEASE FIX THIS! Thanks!
Back to paper
by 1utgirl on 2019/11/10 22:09
I understand that it is in Apple's best interest to do things that force people to buy new devices. I think it's a dishonest business practice, but I understand Apple is in the business of making money and crippling my device is one way they can force me to buy a new one. I don't understand the church playing along with that game, though. By making the church apps compatible with only the latest devices, I am forced to either shell out an irresponsible amount of money for the latest, greatest shiny thing, or go back to paper. For now I'm using paper manuals, texting numbers to other members of the presidency so they can enter my numbers in the quarterly report, and asking the clerk to print out paper versions of the lists and reports I need. I am grateful everyone is understanding and no one is asking things like, "So when are you going to upgrade so we don't have to do all this work for you?" I hate the position this has put me in.
Difficult for the Elderly
by Stubear52 on 2019/09/29 19:38
The controls at the bottom are extremely difficult to use for my 92 year old father-in-law. Too small. Consideration needs to be given for poor eyesight and motor control. He relies on Member Tools as a member of the Elders Quorum Presidency, but it’s just too difficult to navigate compared to older versions. Having been required to update due to the fact that his version was no longer supported, he is now left with an app he struggles with. The same issue applies to LDS Library! Thanks.
Great Improvements
by TJ Olsen on 2018/08/19 19:47
This app is getting better all the time. One thing though, you really need to get rid of the notifications that appear on every single button press. When I press a button, I really don’t need a notification to tell me I pressed a button or a notification letting me know what process just happened. That seems like a debug feature and not something the user should be seeing.
So buggy
by jschwartz6 on 2021/09/27 00:52
The idea is great, and the available functions are very helpful. The problems are that it has trouble updating and even when you eventually succeed in updating it, it has unexplainable errors. For example in my ward there was a family that simply never showed up in my app until I fully deleted and reinstalled the app. Similarly my ministering assignment changes did not update until reinstalling the app. Both of these despite syncing within the app. Note to the church: hire developers that know what they’re doing and can properly debug.
Directory, not much more
by emilyadriana1 on 2019/03/07 21:43
It works as a directory just fine. But if you try and use other “tools” it has less than reliable results. I’ve reached out to the app support a number of times and just been told to restart the app. This has been through numerous updates, and the issue with the temples crashing whenever you try to look at a schedule or other info on a temple that is not your assigned one by the area. It happened when searching by name or nearby, and even happens on the assigned temple if you try and look more than a day in advance for a session schedule.
Disappointing programming
by Mr_Spitzohr on 2019/08/04 03:12
I actually called and spoke to someone in the tech department, explaining that many members do not run out and update their iPads to generation 6, and that the industry standard is to make software backwards compatible with previous versions of operating systems (such as iOS) so members don't suddenly lose the ability to use apps they have grown accustomed to using in their callings. Unfortunately, the response was: "Sorry, we only program for the most current operating system. You'll just have to upgrade." Note: I am a programmer - it's not that hard to make software compatible with older operating systems.
Just a question
by m1kk1 on 2020/10/31 18:20
How do I change the member household picture? It looked like I was doing it at one point. I picked a picture, cropped it and everything but then it went back to the original photo.... or does my husband have to do it given that he’s the Head of the household or whatever? My child looks 8 in the photo but now graduated and doesn’t live with us anymore.
Updated: just had to wait a bit...
by hwhip23 on 2020/06/03 13:15
Original review: Switched phones, tried to download the app on my new phone. Nothing. It tries to sign me in and download the data but also fails. Super bummed about this because I rely on this app a LOT and I’m not sure what to do about it. Update: tried again a few hours later, worked just fine. Clearly some problems, but it’s such a good app overall that I increased it to 4 stars
Rating Trends
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All Versions
4.0
26,586 total
 5
19,288
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3,818
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921
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 1
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Current Version (4.5.1)
3.0
3,208 total
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 4
310
 3
336
 2
381
 1
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App name
Member Tools
Description
The Member Tools app provides members of the church of jesus christ of latter-day saints with the ability to contact ward and stake members, access event calendars, and locate Church meetinghouses and temples. Leaders can also access additional membership information and reports.
Crashing and not responding
by karoladc on 2021/12/04 02:10
This app is worthless now. Nothing works or responds. It goes to the update screen every time. I can’t open any contact information either.
Bad Update
by oldphatone on 2021/12/01 09:01
The Nov 30th update has lots of issues. I deleted the app and reinstalled it and the outcome was the same. I could only type 3 of the 4 numbers required as pass code. The app also would not sync at all. The app is poorly executed in the first place, so when things don’t work…..Well you know where this is headed.
Terribly Unreliable!
by Crashes randomly on 2021/11/28 14:00
App consistently has bugs that cause data to not update and the app to crash. I have had many instances where the app says I need to update but then get the “member services not available” message. This is a must have for information, but the app is simply terrible! Please put the resources against this to make it actually work…consistently!
Too many problems
by RSNichols on 2021/11/25 00:32
There are so many good things about this app. It is very useful to help reach out to people and also to help fulfill your callings. However, none of this matters when the app crashes. This app crashes way too frequently. I have been dealing with an issue for months with my personal info being set to private. I have tried changing the setting so other members can see my contact info with no luck. When I go to edit my personal profile the app either crashes, or doesn’t update my personal info after I change it. I still use the app regularly, but it’s kind of like riding a bike with flat tires.
IOS 15 not able to log back in. [Resolved]
by Mongolian miller on 2021/11/24 09:45
Edit: looks good now! (11.23.21) ———- Like many others, iOS15 has sandblasted this app from working properly. I cannot sign back in, despite resetting my password a few times. Obviously something wrong here.
Well the latest upgraded “bricked” this application.
by Geodov on 2021/11/23 13:50
The latest version of this app bricked it. You start it and a second or two later it crashes. I am using iOS version 15.1 After a complete removal of this application and re-install, the app worked as expected.
Terrible UX
by jay dub 101 on 2021/11/22 14:16
I love the online ward directory idea. I hate how you have to update it so often, how it won’t load half of the times I try to access it, and how it requires you to log back in so often. I understand that the church cares about data being both up to date and secure, but this is horrific. I’ve spent 25 minutes trying to get my new ministering assignment this morning and I can’t get the app to function because I’m stuck in a loop of signing in, updating data, signing in, etc. It’s a total nightmare.
Great App
by Laneri1123 on 2021/11/15 14:50
Thank you! Much improved!
We need a better app for this!
by 27364948463839194 on 2021/11/15 07:48
I use this app almost on a daily and I’m constantly having to update my password or download it again because it’s glitching. I currently can’t even get into it because it doesn’t even open. When it’s working this app is so helpful and I love it! Please figure out the glitches!!!! This app is so necessary for members of the church and especially those with callings that require it’s use for attendance or information about members.
Frustrated
by salswim on 2021/11/14 16:20
I used to love this app but now it won’t even download. It is completely empty. I am so frustrated by it cause I can’t figure it out. Not worth it anymore.
Have to delete app to sync
by MyNicknameIsTaken99 on 2021/11/14 14:01
For a couple of years now, the app won’t ever sync. Doesn’t matter where I am or what network I am on. Only thing to do is delete the app and reinstall. But other than that, it is great!
Tech Support for app is awful
by professoraloof on 2021/11/14 13:15
Update. Members, when they try and edit “visibility” fields next to their phone number, the app crashes. There was a bug for sacrament attendance reporting. Instead of the month, year and a blank line to enter the numbers normally, there were coding numbers. I sent in a help ticket, and the subcontractors with Church IT sent back an email that was the dictionary definition of sacrament attendance and told me it was resolved. Nope the bug is still there.
Love this app, but…
by zandercanon on 2021/11/10 18:13
Every time I try to edit the disability of my private information the app crashes. It is extremely frustrating as I care deeply about my data privacy.
Great when it works
by ronwand on 2021/11/07 20:41
This app is great, when it works. It asks to sync every week or two and it never works unless you delete it and reinstall it. And sometimes not even then.
Garbage App
by Rainman. on 2021/11/07 15:47
I have no idea how we are supposed to “progress the work” with such a garbage app! We have so much funding, think we could put some into this? Never loads, never records ministering, half the time it will kick me out and make me update, but then not update at all. Amazing how stuff like this tries to get us out of the 1900s, yet because of our own pride (or whatever else it is) we stay stuck in the same spot.
Crashing over and over…
by pnjcarr on 2021/11/05 02:08
With the new update the app just keeps crashing every time I try to open it up. Very sad! 😢
Good when it actually works
by Cavity killer on 2021/11/04 23:24
This app is helpful when it actually works right. Problem is it doesn’t sync properly and has trouble updating info. When I use the financial tool to submit receipts it’s about 50/50. Definitely has lots of bugs to work out.
4.5.0 is super buggy
by Microbioguy on 2021/11/04 20:28
After installing the update on my iPhone and iPad neither of them are working. The app will attempt to open then crash. On my iPhone I completely uninstalled and reinstalled the application and it seems to have worked. However, I did not have the same result on my iPad which still does not work. I am now waiting for the next update to fix this problem.
Terrible
by Cybertron Prime on 2021/11/04 02:59
Instead of adding new features fix the syncing problem
Add features
by tu soplas on 2021/10/31 16:01
I think would be easy to add a filter in the meetinghouse locator as the web page has it. Also, if you can add schedule appointments for the temple, it would help a lot. Thanks!
Big permissions problems
by KleenShot on 2021/10/31 04:33
Sunday school teachers can’t mark roll for their own classes? They cannot even see members of their own class under organizations. Really?
Updates are usually unsuccessful
by JLStaples on 2021/10/29 02:57
Sorry guys… the tool is great and indispensable; however, it is frustrating the update function does not work. It goes through the update, reports back the update was successful, but the data was not updated… even after waiting 24-hours. Have to delete the app and reinstall it to actually get updated information. I’m not the only one having this problem, several other members in my ward are complaining about the same thing. Running on an iPhone 12Pro latest version.
The idea of it is good
by AshCedar1234 on 2021/10/24 19:02
I would love to have access to paying tithing, tithing history, as well as making temple appointments, family history…all through one app. It gets frustrating to have multiple accounts and apps to access church things.
Great and getting better
by WTTNWA on 2021/10/18 04:29
This is a great app for members. I have used it for a long time and it just keeps getting better. No issues of any type with it right now (10/17/21). Any issues in the past have been corrected quickly.
Be better
by Rifejvtsk on 2021/10/17 16:16
No hate, but this app needs A LOT of work. It constantly asks to sync, and the syncing almost always fails or takes 10+ minutes. It’s glitchy too. Sometimes every single photo on ward members shows up as my own profile picture, or other random glitches like that. I appreciate we can look up callings here, but I didn’t know I had a ministering assignment for more than 6 months in my last ward because my tools would not sync every single time I pulled it up.
Frustrating and flawed
by Chanae' on 2021/10/14 07:02
The app won’t let me sync, so I signed out and tried to sign back in to get it to sync. Now it won’t let me sign in. I have uninstalled and reinstalled, changed my password… I am so frustrated by this…
Password
by J vers on 2021/10/13 01:06
I needed to change my, so I did. And I tried to my new password and the message keeps telling me sign in fail. It doesn’t matter how many times I change my password it keeps telling me sign in fail.
Lack of Modern Revelation
by Alpaca0121 on 2021/10/12 23:08
You’d think the one true church with $100 billion would be able to pay a decent app developer to design their soul saving app.
Good with some bugs
by Sbyooler on 2021/10/11 20:51
Overall a great app! But some major bugs that make me nervous to use it for anything other than as a directory. The major bugs to note: -Finance: reimbursement requests don't always go through and there is no way to tell if it worked or not -Reports: attendance sometimes gets wiped clean and you have to enter it all again
App is a joke
by jbr1967 on 2021/10/10 21:26
Latest update prevents me from signing in again. I’ve reset my password a couple times and all I get is error messages saying my username or password is wrong. My wife and both kids have the same problem.
Help
by Bss Help on 2021/09/28 14:14
Upgraded to IOS15 now will not update or even sign in it says member tools services are unavailable please try again later
So buggy
by jschwartz6 on 2021/09/27 00:52
The idea is great, and the available functions are very helpful. The problems are that it has trouble updating and even when you eventually succeed in updating it, it has unexplainable errors. For example in my ward there was a family that simply never showed up in my app until I fully deleted and reinstalled the app. Similarly my ministering assignment changes did not update until reinstalling the app. Both of these despite syncing within the app. Note to the church: hire developers that know what they’re doing and can properly debug.
Terrible interface execution
by .*Legend.* on 2021/09/26 21:22
This app is a disgrace to the quality of products that the Church normally develops. Nothing is easy to interact with, the ability to change things is non-existent, and this app was really never meant to be in the hands of the average church member given that the way to change any field is locked behind the websites or leadership decisions. Not user friendly in any way and an absolutely dreadful experience when someone asks me to find information in tools.
No
by zjrviutb on 2021/09/26 16:47
Don’t work
Won’t sync
by Anon-21 on 2021/09/26 15:43
Always fails to sync
Updating issues
by -Chelf- on 2021/09/23 00:38
I like the idea of this app, and when it works it’s super helpful! My problem is that if there is ever a change in the ward (callings, ministering, etc) it does not update. The only way to get my app to accurately reflect current callings, phone numbers, etc, I have to delete and reinstall it.
This is a huge disappointment
by ghednli1 on 2021/09/19 15:19
Can’t sync, can’t change password. This app never works.
Works great until you want to update info
by ATPick on 2021/09/18 12:33
I love the concept of this app and it is extremely useful. However, every time I want to synch data, it has problems and I end up having to uninstall and reinstall the app to make it work. Sometimes, like today, that doesn’t even work. I can’t log into it at all. I understand that the app is complicated as it I tailored to each individual. I’d recommend devs stop worrying about new features and focus on connectivity. That’s it’s biggest problem.
Updates no longer
by blujayze on 2021/09/18 11:52
I loved the app until it no longer updated on my iPhone. Androids still update but not the iPhone 8 which is what I have. It now requires a 12 or higher. Very frustrating, I guess my next phone will be an android.
Does not update on my IOS device
by Aldoglen76 on 2021/09/10 20:04
I’m not sure what has happened over the last few months. I’m rarely am able to update my member list (I’m a branch President). I’ll refresh 5 or 6 times and nothing. The only thing that works is deleting the app and installing again.
Won’t update
by ShawnThom90 on 2021/09/05 15:19
The app constantly says it can’t update the ward. I have to delete the app or reinstall it to get it to update.
Great tool! Can’t use it :-(
by Doug Stern on 2021/09/03 12:07
I’ve use this tool for years. It has many great features, recently I saw stop being able to login. I know my credentials are correct but I can’t get in. Frustrating.
Only as useful as members allow it to be
by Sistahuntah on 2021/08/31 14:28
Wonderful app that’s gone through many necessary changes and updates over the years. It’s gotten progressively better, but has one huge flaw: It’s dependent on members to actually participate and get things done. Lol. This is the Church’s issue in microcosm! C’mon people, get your photos posted and info updated. It only works when you do! One thing I’d love is the ability to view a photo roster of any organization in your ward or the entire ward. It used to have this ability back in the day, but has now been removed. This would be super helpful for new move-ins and Stake visitors. Hate fumbling over peoples names!
Horrible for iPhone
by sweetkansas11 on 2021/08/29 18:28
This app is absolutely horrific for the iPhone. It never updates automatically like the setting says it does. I mostly only use the app on Sundays, and when I try to update the ward data, it always says “Member Tool Services unavailable.” I tried emailing about the problem and they said the app was too busy during church hours — but even outside of church hours it doesn’t update. Love the tool, hate how my ward data is always a month+ old :(
Do Better, Please
by Allie in the USA on 2021/08/29 17:45
With all the great talent we have, why can’t we get the problems with this incredibly vital membership tool sorted out??
Not perfect, but does what I need and makes life easy
by Joshua 243 on 2021/08/29 15:14
This app helps make life much easier in order to operate as executive secretary and keep track of things from my phone rather than having to be at a computer for most things.
“Services not available”
by mikeyyyy999 on 2021/08/22 20:05
I have not been able to log in and update my directory in over a year because this app keeps saying the services are not available please try again later. It’s really annoying.
Frustrating to use
by jdkjdirb on 2021/08/21 18:08
It is a great concept but the app has to many glitches. Not user friendly. Constantly having to delete and reload. Won’t update correctly.
Class and quorum attendance
by Polcop on 2021/08/20 19:24
The class and quorum attendance keeps dropping off of my reports. Every week I have to uninstall and then reinstall. I have an iPhone 10.
At its failing mercy
by pilatezchick on 2021/08/19 13:17
Because we no longer have printed directories this has to work in order for new ward members to effectively minister and do their callings, but it gets stuck on the demanded update most of the time, even when I reinstall the app. I've been frustrated to tears. It's baffling that the Church doesn't have an IT staff that can fix these problems.
Piece of Garbage
by ByrdBrain107 on 2021/08/19 02:40
Tells me I need to sync every time I log in or it will automatically sync … a month ago. When I let it sync it hangs on the update screen and never actually updates. Used to work, now it’s garbage.
Can’t login in account
by BIGB ( BRYCE KOTNICK ) on 2021/08/17 19:05
It’s annoying that I can’t login to my LDS account even though I’m a member of the church fix the login like right now
Never works
by ImprovisingJ on 2021/08/15 16:02
The sync function is regularly and prevents me from using the app. The map lookup function doesn't work. Completely busted app.
Quorum attendance
by Critic821 on 2021/08/15 15:44
Quorum attendance doesn’t work, even with updated IOS and app.
Helps me connect with friends
by gilgameshdude on 2021/08/15 13:54
This app helps me find fellow believers in my congregation. Finding good friends strengthens my faith in Jesus Christ.
Ugh, nuff said
by meela7 on 2021/08/14 05:11
Member tools is the most frustrating app. Constantly glitchy. I can never sync, update, or sign into the app. I’ve deleted and re-downloaded the app, and it still never works. I’m frustrated because the tool is very useful for Church members, but you guys need to update and fix these bugs—it’s been months now. Very disappointed.
Can’t sync on Sunday
by thaicalder on 2021/08/02 08:33
The app won’t sync on Sunday. It’s really frustrating.
Really difficult to refresh
by Herr Rogers on 2021/07/29 14:52
Update ——- What is the release notes about ward council members and submitting payment requests? ————- Most of the time I am required to reinstall the app in order to refresh data. Why is this so difficult? LCR is my only, mostly-reliable source. Also, why was the phone integration with caller ID removed?
Multiple data problems
by Biz-Ben Jammin on 2021/07/25 20:41
Great app, but data is constantly inaccurate and incomplete. Seems to have a mind of its own. Members who’s records should be in a ward are often missing or placed in the wrong unit. I have had these problems for years now. I write this as constructive criticism so improvements can be made. As a local leader, I rely on this data heavily.
Tools
by triniaor on 2021/07/19 20:43
This is an app that mostly benefits those with callings in church organizations. Want a better tool where you can message with participating members? Download the Gospel Living app. You can message members, make goals, find inspiration, etc… the only downside to it is the fact that many ward members haven’t downloaded it yet. I don’t know if it’s because they don’t know about it or what but our ward members, other than those with callings, haven’t made use of it. It’s a shame. Otherwise, this tools app is handy, but definitely is a work in progress. Hope they figure out the glitches.
I wish this app worked. I love it when it works
by Lower Prices99 on 2021/07/19 02:26
Sadly Tools hasn’t worked properly in months. Pictures won’t load and pop up message always comes up saying service is unavailable.
Sync problem
by Ua-usa on 2021/07/18 18:21
Sync never seems to complete despite a correct login.
Buggy
by AlecMoop on 2021/07/18 17:39
This app should be really helpful, but is plagued by glitches and bugs. It doesn’t update ward lists when it says it is, it doesn’t load features, it often loads infinitely with no noticeable progress… it’s kind of a mess.
Sync issues
by JasonFalcon on 2021/07/17 02:29
Please fix sync setting only way to update is to delete app and redownload. Issue has been around for at least a year and a half. It is disappointing because this tool can be so helpful it’s sad that updates are so hard…
Love the new update!
by ku394! on 2021/07/13 21:21
This app has been so helpful in my church calling. I love that I can see pictures of ward members and learn their faces so I can recognize them at church. I’m also excited to be able to take attendance now from the app!
We need this to be better
by suuuuuuuuuuure on 2021/07/13 08:58
This app is what the people need, but it is so finicky. There are constantly bugs with it. And updates don’t fix the bugs. We’ve got brilliant minds working for the church—let’s get this figured out!
App doesn’t work most of the time
by R.M. Donaldson on 2021/07/11 19:34
Great potential, but it does not work. Frequently Directory does not load.
Never works
by ETannoyed on 2021/07/11 19:13
This is an organization with literally limitless funds… why do we have an app with less reliability than a 4 year olds homemade app?! Fix this garbage, come on!
Garbage
by rbazzle on 2021/07/11 18:42
Constantly has sync issues. Lately it can’t connect at all. Until these problem are fixed this app is useless garbage.
To Update this App is to Downgrade
by jawwoody on 2021/07/11 17:46
This app is incredibly frustrating. They need to put back arrows into this. It loops me into “updating” and will never stop. You can’t blame my service. Service is Verizon and it’s great. Doesn’t even work on fast wifi. It’s the worst app I have on my phone. Step it up app developers. This would be a fantastic app to have working.
Apple attended not working
by El Gabacho Ben on 2021/07/11 16:36
I’m Sunday school president and I can’t see the attendance report on my iPhone. Sounds like others have the same issue too, just thought I’d post it so the developers are aware.
ATTN Church Office Building!
by NafanBahl on 2021/07/09 04:36
The password recovery tool is broken.Login is broken and syncing is broken. Very buggy. With wards no longer printing or distributing paper ward directories, this app is essential for church service. You guys in that really tall building next to Temple Square need to get this thing sorted out!
Always have to delete app to update
by Zooman22 on 2021/07/04 18:18
For the past 1-2 years I have to delete my app and download it again for it to update the member list or any other data. It always says something is wrong when trying to download. Doesn’t matter if I am on WiFi or cell data. Not user friendly unless your ward stays exactly the same every month.
UNRESOLVED APP ISSUES FOR 2-3 YEARS!
by o_dear_ify on 2021/07/01 22:21
They’re not going away just because some newbie in SLC says to ‘delete, wait, & reinstall’. 1- Missionary referrals sent to me because I used to work in a mission office 2 YEARS AGO. 2-Unable to delete leadership lists from over 3 YEARS AGO. I KEEP getting told ‘your issue has been resolved’. NOPE. It has NOT.
Five star lds
by CanaryBurgundy on 2021/06/28 22:06
This app is being review-bombed by non member looking to stir up trouble amongst the LDS flock.
Good, better, best, WORST
by mikemyers95 on 2021/06/27 19:49
This is the slowest app on planet earth. I can never sign in. No other app in my lifetime has ever been as slow or crashed as frequently as this. Gotta be better y’all.
Nice try though
by Smidevaltimes on 2021/06/27 18:30
Good idea, but doesn’t work great
Can’t Sync
by DevBlanch on 2021/06/27 18:00
Way too buggy. Never syncs properly.
Unable to sync or sign in
by AncientArch on 2021/06/27 17:45
I’ve been unable to sync for over two months now. Tried signing out and signing back in, but there’s always just the message “Member Tools Services are unavailable. Please try again later”
Syncing problems solved??
by The.Lone.Ranger on 2021/06/26 12:39
26 June 2021: Version 4.4.0 is out. “Syncing improvements,” you say? I opened it to check, since it hadn’t been able to move me to my new ward before. It asked to sync, I allowed it to do so, and…boom! A few seconds later, all the new ward stuff had loaded. Version 4.4.0: miracle edition! If it proves stable on Sunday, I might even bump this to 5 stars! (And thanks for finally listing the release notes here instead of pointing to a webpage that’s never updated!) 4/19/21: As of v4.3.1, still no updated release notes at the site they cite. Works okay...mostly...but why are there no updated release notes at the provided URL? The newest ones posted there are from July (v4.0), and here we are 7 months and 3 point releases later.
Laugh instead of upset.
by redgreentoad on 2021/06/25 08:36
Was excited seeing this new latest update. No reason for excitement. It's worse than before the update. All day it flashed sign in failed. Wouldn't sync. Last update to bring my ward info correct was 3 days ago. Finally kicked me completely out. This after I updated the app. Hmmm it's just laughable.
Update Feature Isn’t
by 4happyhomes on 2021/06/22 23:53
The database update feature of the app redefines abysmal. Please fix this app such that it’s actually possible to update the database! Then test it before releasing it.
I deleted it to fix it
by Bparks898 on 2021/06/22 02:32
My app has failed to sync for months and it’s been a major pain — so much so I couldn’t find people anymore. I finally deleted it so I could redownload an updated version. It was set on auto sync and it didn’t matter if it was WiFi or not, the app struggled to live.
No syncing
by bmbelko on 2021/06/21 18:14
Each time I have to sync I have to delete the app and then reload it from the App Store. If I try to sync it just says that member services is unavailable at this time. It’s good for basic things, usually. Not always. The ramifications of this are that as long as I keep deleting and downloading anew, I get the latest stake and ward and church info for anyone who’s also deleted and re-downloaded. If someone doesn’t do this, they’ll never get updated. I found this out just now. My records had been moved to a new ward. They read in my name. But LDS tools still showed me in my old ward. You have GOT to fix this.
Can’t log in
by Bdwoolsey on 2021/06/20 15:06
Don’t like that it won’t let me sign in to my account and won’t sync when I do get logged in
Sync issue
by Vhbdfjbhh on 2021/06/16 03:37
The app never syncs. Its essentially worthless.
Bugs
by Shellamon on 2021/06/15 18:45
So it use to sync and then not ask me till the next month or something like that. Now it asks to sync every time I get out of the app it’s ridiculous! Update: it asks to sync every time, and every time it says “can not sync” so your app for sync at all and in order to use your app I have to let it “sync”/ tell me “cannot sync”
Hamstrung by an inability to update information
by dafwyin8a on 2021/06/15 02:19
The app definitely provides all the functionality it promises, under normal circumstances. Unfortunately, despite having enabled automatic updates and allowed the app to update while wifi is off, the app will not update, not even manually. I just get an eternally spinning progress wheel. This shouldn’t be hard. The amount of information that needs to be updated isn’t large. The app should always be up-to-date. Instead, I’m left with a months-old directory that’s missing a good half of my new ward members, has several dozen people that have moved out, and is full of out-of-date callings. I live in a student ward. There is tons of turnover. The main functionality of the app is hamstrung by an out-of-date directory that does not update. I can’t in good conscience give this app a good score.
ICS Missed on this one
by Jtanstyle on 2021/06/14 22:14
Compared to other software offerings, like FamilySearch (developed by another group within the church) this app is atrocious. Honestly should let whoever is building FamilySearch do this, because this app is unreliable, buggy, never gets updated, and seems to just get worse when they do anyway. My advice, drop all the complex stuff and get back to basics. A simple, better working app would be vastly superior.
Wont sync
by agirlyouknow on 2021/06/14 21:03
Haven’t been able to sync for… four plus months. It just says “syncing” for a few minutes then asks me to sync. This makes the app useless.
Our of service
by Mariano Sr on 2021/06/14 16:20
The app no longer works, and hasn’t for several months now. (It’s now June 2021 and it has been almost a year since I could access it.)
Failed concept
by mworkman on 2021/06/14 01:50
If the idea is you can use this app to contact members of your ward, then it is an utter failure. Haven’t been able to update member information since last September. Finally logged out and then back in to see if it would update. No luck. Deleted app. Reinstalled logged in… still won’t load member into. Waste of space.
Won’t Sync after 7 months
by B.L.C. on 2021/06/13 23:55
Update. 13 June 21. Now it logged me out and I’ve got nothing. It will mot allow me in at all. I have NO access to even my bishop’s phone number. Do the developers even care!?!?! This app used to require me to sync it every time I opened it. At the time I was a member of a branch presidency, so I used it often. Now it has not been able to sync since November 12th. Today is May 30th. Being a military ward we have a HUGE turnover in that time. I am grateful for those who work hard to create these apps. They truly are a blessing. Thank you.
Garbage App
by HannahEng03 on 2021/06/13 21:47
Yep, this app is garbage and never works. Always says that it’s updating and never does. Freezes and will crash when opening. Please update and fix these issues!!
App does not even open
by 98,732 highscore on 2021/06/13 21:06
This app has always been pretty poor quality, but now after I sign in it doesn’t even open. It just says updating but isn’t updating anything. If you ask me, it’d be well worth the money for the church to pay a few legit engineers (maybe even just one, honestly) to make this app actually usable. People lean on this app heavily to minister to people in their ward. The fact that most people can’t even browse the app is hindering the progression of ministering across the church. IMHO
Doesn’t always work. Could use more features
by ericdan66 on 2021/06/13 19:43
Lately the app has been pretty frustrating. It won’t sync or the app will crash and say member tools aren’t available right now. As a new member to a ward I want to use it more often but can’t. Since this is a “tools” app, it would be great to be able to pay tithing and fast offerings through the app and to have more communication options like messaging. It would be nice to be able to personally track ministering as well.
Won’t open
by Genredude on 2021/06/13 19:25
This thing won’t sync. I would always have to delete it then redownload it in order to do so. Today I did that, and it says it’s unavailable and won’t let me open it.
How firm a foundation
by These Dogs are Barkin' on 2021/06/13 17:21
This app is great when it is working. Sadly, it almost never works. Constant syncing issues make the information so unreliable it becomes unusable. Our ward doesn’t even show in the correct stake since a change a couple weeks ago because I haven’t been able to successfully sync the app in a month or more. I’m the Ward Clerk and would love for the tools to work properly. Adding features at the cost of usability is poor practice for any of us who design and build apps. Get your connection issues identified and perfected. How firm is this apps foundation?
Syncing and Logging in Issues
by Kamerai on 2021/06/13 16:43
I have been unable to log in for over a year now. This app is great when it’s working, but it really feels like they’re not even trying to fix it.
Great idea, poor execution
by Kate M Long on 2021/04/20 19:00
As an introverted member of the church, the idea behind this app is invaluable- a place where I can look up my fellow church members and leaders and get their number or address and find a way to connect that isn’t walking up at church and saying “hello, let’s talk” because that’s terrifying. However, many of the aspects of this app make it difficult for me to use, earning it’s star rating- it’s been buggy lately, meaning that I have been too anxious to use it for its intended purpose. The information doesn’t sync often enough (despite my best efforts to push the sync button!) so it often isn’t very helpful. So many people are on “private”- I don’t know if that’s the default or if people are just choosing it, but again, if all of my church leaders are on “private”, I feel like I don’t even know who to talk to much less how to reach them. And there’s no in-app messaging options, which honestly would make my life so much simpler. If these things were updated, especially the last one, this app would get 5 stars from me. But until the technology catches up with my needs, the best I can do is 3 stars.
Syncing Issue Resolved - Instructions
by NorthCountyNet on 2020/11/02 05:28
So the syncing issue, for me anyway, has been going on for quite some time. I’ve developed Apps in the past and finally had some time to dig in and dedicate to testing this one, to see if I could find a pattern to the issue. I’ve been able to reproduce the issue and fix it multiple times now. Here are steps I took to fix the Syncing issue. For reference I am on the latest update of iOS on an iPhone 11 Pro. - Here is the fix - Open the app and immediately click Help in the upper right of the screen, Click Sign Out / Reset and then OK. Then, Delete the App from your phone and then re-download it. Sign in and accept the permissions. Sign in and let it update. The update will likely take a while, a few minutes (3-5) for me. It should work. It worked for me a few times on a few devices. Here’s the other important thing. If you want to make updates much much faster go to Settings, under the More... menu and turn off Download Photos. The issue may actually be caused by turning on Download Photos. This is a great app, when it’s syncing. Enjoy.
Great app! At least, when it works.
by lizaloo0952 on 2021/02/08 22:22
This app is a handy little thing to use and it’s awesome! Well, when it works, at least. It worked for the first little while, and it was nice to be able to find phone numbers so I can contact ward members. It’s a great way to see who to contact to get information on activities, meetings, etc. It’s a great app, but recently it hasn’t been working. It stopped working a few months ago. It randomly signed me out of my account and whenever I open the app, it brings me to the login screen. The problem with this is it won’t let me tap on anything, it won’t let me type in anything, no matter what I do it stays frozen in place. I have the app fully updated, including the most recent update from Feb. 3rd, but yet, it still does the same thing. I know other people such as my brother who are having the same problem. Please fix this! It’s not just a bug, it’s a major problem. I can’t even use the app or do anything with it except look at the pretty cover (which by the way is a beautiful color). Please, please, please fix this! Otherwise it’s an awesome app. It comes in handy to have. Nice job, with the exception of that problem, but otherwise it’s great 👍🏻
Suddenly Unable to Sync
by pest5551212 on 2019/06/25 05:34
Like several others note the app suddenly and recently stopped being able to finish it's sync process. This may have been triggered by multiple attempts to sync while the Church's web site was having seizures yesterday. Since the Church's web site became functional again I tried to sync repeatedly (because the app wouldn't let me do anything else), and I tried the usual iOS methods for removing and restoring the app. The fix this time was to go deep in iOS settings and delete the app along with it's data and documents. (Try Settings, General, iPhone Storage, open the Tools app listing and choose Delete App.) This app still needs fixing. Maybe allow customers to kill an obviously stalled sync process and/or clear failed sync downloads from within the app. Maybe prevent the app from trying to sync when Church web resources are glitching. Like others I've learned to expect the app to catastrophically fail at the most inopportune times and function reasonably well only when it's not really needed. Having functioned as a ward, assistant, or stake clerk for around 35 years this app is the only tool so far that has not been reliable. I've been wishing it would get better since it was made available. Function increases have been great. It now needs stability/reliability fixes.
Too many problems with this app
by Bessy Herrera on 2020/10/25 20:32
I have been frustrated with app since was created. It is hard to sync, sometimes the app just don’t let you sync. I used to see the self reliance missionaries of my ward and know it says that i have no access to it. Sometimes I open it and close itself immediately. Sometimes just start syncing for ever and never end. Many times it says that my password and id is incorrect and i know it is not. I had to change passwords a lot because this don't let me used my real id and password. I took this app from my apps and put it back and still the same problem or a new one. I am just annoyed by the church’s apps. I have the same problems with the Gospel Library app, Memory and Family tree. For a week I wasn’t able to see all my memories. They just disappeared. I was so scared of losing my journal entries. Anyway, this is a negative review for another app. Please dedicate my time on this apps and fix these problems. I would not use this apps but because of my callings I have too. These apps are very useful when they work properly. Let take advantage of technology and make the best of this apps so we can do our callings better. Thank you.
Work in progress
by alex7wood on 2018/09/14 14:27
I’m changing my review because the app has gotten better, but I do have another suggestion that came about because of a frustration. I’m living in a new area and recently there was an activity at the stake center. Well, the app kept sending my google maps to a location where there is no church building! I at least knew not to follow it, but then I was stuck for awhile trying to figure out how to get to the stake center. It was frustrating and I was late. I would appreciate it if in the “Chapels” tab, that instead of it just opening straight to a map that it first gives you the addresses of each building in YOUR STAKE and labels them (e.g. Stake Center, Ward 22, Sun Ward, etc.) so you can copy and paste the addresses. Then below that there should be the option to “open map” so you can see a map of all the buildings in the world like it already does. Thank you.
Needs fixing immediately
by Mqlxnsjdugheisapxzksnrvh on 2020/09/06 17:54
**UPDATE** This is the 2nd review I am sending in. Still having issues with syncing. Please take some time to fix this issue! I would like the benefit of being able to access ward information from my phone in order to fulfill my church calling. I haven’t really had any issues with this app in the past, but lately it has consistently been having issues with not being able to sync manually or automatically. Would really appreciate it if this app could have a major fix through, I use this app for my church calling constantly and it’s frustrating that the app isn’t working on my phone.
Hasn’t worked in months
by Individualvoices on 2020/11/30 17:49
I removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS.
So needed, yet…
by jiblet jabber on 2021/06/06 23:16
Fraught with so many little problems I may become Hindu. - Forced updates (even when you’ve supposedly selected the manual update option), so you can’t even access the program to do anything while the update struggles with the overtaxed servers in Salt Lake. - Did you login? How about logging in again? Oh, you’d like to see the ward directory? Let’s login again just to make sure. You’d like the face recognition option like all your other apps? Sure. Tomorrow we’ll have you type it again… then it will lockup on the update. Then ask you to login again. Wash, rinse, repeat. - Need to send a text to your district? Best wishes. After you login for the fourth time, and wait for the update, it will display the message window on top of a line of names. If you choose to start typing it will become an indecipherable collage of names and text. Try to edit and you’ll select names, or a bit of the message. I found if I swipe up the app two times it will eventually display the information correctly, but you have to type in three lines of text first for it to change. I should say retype three lines of text. After that it will kick in the update. Such a needed app, yet so frustratingly incapable of doing what it needs to do.
Hamstrung by an inability to update information
by dafwyin8a on 2021/06/15 02:19
The app definitely provides all the functionality it promises, under normal circumstances. Unfortunately, despite having enabled automatic updates and allowed the app to update while wifi is off, the app will not update, not even manually. I just get an eternally spinning progress wheel. This shouldn’t be hard. The amount of information that needs to be updated isn’t large. The app should always be up-to-date. Instead, I’m left with a months-old directory that’s missing a good half of my new ward members, has several dozen people that have moved out, and is full of out-of-date callings. I live in a student ward. There is tons of turnover. The main functionality of the app is hamstrung by an out-of-date directory that does not update. I can’t in good conscience give this app a good score.
Unable to see current data
by Sumpey1 on 2020/05/24 09:53
I am having syncing issues it seems. Not able to see current information in the directory. Member’s phone number is changed but I still see the old phone number. She and another sister I checked with is able to see the correct phone number. I have synced twice, no change. I turned off my phone and left it off for over three hours, and still the same. I have deleted the app, waited for several hours before installing again and the same thing. I have deleted it from all my devices, but no different. I do not get the option to reinstall, only to open because it is in the “cloud”. Please advise how to avoided installing the same corrupt app. It is not showing in iCloud in settings.
Only as useful as members allow it to be
by Sistahuntah on 2021/08/31 14:28
Wonderful app that’s gone through many necessary changes and updates over the years. It’s gotten progressively better, but has one huge flaw: It’s dependent on members to actually participate and get things done. Lol. This is the Church’s issue in microcosm! C’mon people, get your photos posted and info updated. It only works when you do! One thing I’d love is the ability to view a photo roster of any organization in your ward or the entire ward. It used to have this ability back in the day, but has now been removed. This would be super helpful for new move-ins and Stake visitors. Hate fumbling over peoples names!
Constantly logs me out
by mmbrad82 on 2020/10/18 21:49
App has worked great up until several months ago. Using iPhone 11. No longer remembers my credentials, kicks me out multiple times a day. Once I do log back in, after 3-5 minutes of updating it may or may not let me back in. Submitted a ticket for this issue and was given three steps: Turn off the mobile device completely, wait a couple of minutes, then turn it on again. Rebooting will reset the app. Delete the app, wait a few hours and then download it from the App Store or the Play Store. The wait time is crucial to ensure that the old version isn't pulled back up. Go to the More Menu > Settings > Refresh Data. This will kick-start the automatic updates as well. After going through the steps twice on separate occasions, still have the same issue.
Stopped working
by Diane Silla on 2020/10/25 19:39
Around the beginning of 2020 the app stopped working. Occasionally I will be able to use it briefly before it starts “updating,” & seizes up. I’ve done everything—restarting the app, deleting & reinstalling the app, & even deleting it from settings. Nothing works. Since I have a leadership position this is really inconvenient. It seems to me like the church’s tech was great until the end of 2019. Then it was like they were too ambitious & trying to change everything at once. Websites & content that I used before couldn’t be found, apps (including Tools) weren't navigable & crashed, & I’ve even been disappointed with the Gospel Living app. It hasn’t delivered on promises. Perhaps covid has complicated everything? Maybe my 6S+ is too old to smoothly install the updates? I’m not sure. 😟
Used to be reliable
by 704002 on 2020/11/08 22:56
I don’t know what happened but ever since the auto update feature came on board the information in the app doesn’t match what’s online. For instance, I moved a record in and online information confirmed it but after making numerous attempts to sync the member showed up in the member list but to this day doesn’t appear in the members moved in list. Moved a record out yesterday and he doesn’t show in any report in the app but does show online. The app is more convenient when in a meeting but only when the information is true and correct. I’d recommend getting rid of auto update until it can function correctly.
Great App
by Kbrady88 on 2020/10/04 21:07
Normally I have no complaints about this app. It’s great and very useful! However, specifically this weekend when I’ve tried to do a manual update it’s been giving me an error message saying that the church site is down for maintenance. That’s not true. I’ve checked and the website works. I’m watching Conference right now through the Gospel Library which I believe it powered by fhe website. I’ve been on the website and it’s not down. What’s going on. I was at a friend’s for the morning session and her app was working just fine. Why doesn’t mine work?
App no longer works for older devices
by Jumper54322 on 2019/08/20 16:53
According to church app support, this app no longer works per new Apple protocols unless you have iOS 11 and higher. Nothing can be done. Older iOS will no longer work. They church app support suggestion is to do the online internet search to find the info needed. I can't update my OS because will lose access to 9 apps I paid for that no longer exists that I use weekly if not daily. Wish I had known about losing member tool access with the latest syn before hand. Would have saved important member contact info into contact app before hand. Just wanted to warn others that you may lose the app if you do the next syn, and sooner or later, all will have to syn. Older devices are being left behind as the church moves forward.
A necessary tool, that sometimes even works
by Cobalt Wraith on 2019/10/29 16:49
This app has been a lifesaver so many times for helping me stay in touch with my ward or fulfill callings! This year however it has been very hit and miss as to whether I can use it. Between mandatory syncs that freeze up, but still lock me out of my contacts until they are done, error messages when trying to contact support, and intermittent issues with biometrics for login, I never know if I’ll be able to use it or not. I appreciate the new features over the last few years, but can we please go back to basics and make the app reliable again before anything else?
Great app, with more great to come I hope
by aberrantartist on 2017/10/15 11:25
Great app that makes it easy to connect to your ward, and easily contact anyone. The newest update has also made the UI much cleaner, and up to date with today’s standards. It is very nice. What would make it even better is having the ability to not I only search or categorize by last name, but by first name also. It would also be very helpful if all the pieces of information were standardized in their format such as the phone numbers where some appear with dashes, an others without them. The dashes make it much easier to read when you need to write down a phone number.
Doesn’t get past Updating
by richrec on 2021/06/06 18:24
iOS 14.5.1 - app wanted to update all the time and would always fail but I could still use it after it failed - finally I chose to log out in effort to obtain a successful update but then it still failed and now I can no longer access member information because now it fails back to the log on screen. I have also deleted and reinstalled it several times trying to get a clean start but same behavior - I can no longer use the app because it will not update. It authenticates me then stops at 1/4 or almost 1/2 of the update circle then hangs and never finishes. Sometimes it advances to almost 1/2 then after a minute or so will rewind the spinner and start over but then only get 1/4 the way and hang again - Updating…
No syncing
by bmbelko on 2021/06/21 18:14
Each time I have to sync I have to delete the app and then reload it from the App Store. If I try to sync it just says that member services is unavailable at this time. It’s good for basic things, usually. Not always. The ramifications of this are that as long as I keep deleting and downloading anew, I get the latest stake and ward and church info for anyone who’s also deleted and re-downloaded. If someone doesn’t do this, they’ll never get updated. I found this out just now. My records had been moved to a new ward. They read in my name. But LDS tools still showed me in my old ward. You have GOT to fix this.
So frustrating
by GwendolynsOasis on 2019/12/10 19:52
I’m locked out of this app because it constantly tells me the church website is down for maintenance when I try to sync. That is completely untrue as I am able to log in to the church site easily every time. So it’s stuck on the opening sync screen, telling me it can’t sync. I have a new phone as of one year ago & I'm running a current iOS. I’ve deleted & reinstalled the app with no improvement. Since we no longer receive paper ward or stake directories, what are we supposed to do to reach other members when this app doesn’t work? This app is an important tool for members. It’s baffling to me that the developers still haven’t fixed it. It could be great but unfortunately it’s completely unusable. Please fix it!
Great App!
by Mararunner on 2019/02/15 20:56
I use this app all the time and it works amazing! So glad we have an app like this now and how we can easily connect with the missionaries as well. There are only two things I would want changed to this app. First, is to be able to save events to other calendars than just apple calendar(I have an iPhone). It won't let me choose my Google calendar to transfer an event from the app calendar to my calendar. Second, it would be amazing to be able to add events in the app and not have to go to the website to do it. Thanks for all the amazing improvements that you keep putting into the app.
So Much Helpful Info at Our Fingertips
by w.smythe on 2018/04/03 17:34
It’s easy to take this for granted, but I remember the days of printed Stake directories. We have it good. I use this reliable, intuitive app for a hundred little tasks and questions: getting around on splits with missionaries, keeping track of kids’ names and birthdays, helping youth sign up for FamilySearch accounts, reviewing new move-ins, and much more. Would love to see in future releases: a map module like the one on LCR; my location and option for driving directions; ability for clerks etc to update info in the app; and reporting for HT (now ministering).
Can’t update
by RedWire77 on 2021/04/11 01:50
The member tools app is good at showing you the people in your ward. However, it doesn’t perform any updates at all when I change my info. My photos are super old and I had to ask my ward clerk to update my contact info because every time I did it reverted back after I closed and reopened the app. Very frustrating user experience. Also, when I moved wards I had to uninstall and reinstall the up for the sync to work, otherwise it just showed the spinning circle indefinitely as if it was syncing but it never finished. I would love it if the church would put a little more work into the app. As a small business software developer, I can tell you that we would go out of business if our app performed like this one.
Would the Church ever consider digital Temple Recomends?
by BillJoeBob on 2019/12/26 16:31
I woke up early to go to the temple with my wife and son and when checking to make sure I had my recommend, I realized that I had misplaced it somehow. Anyway, I had to send the two of them off and it later occurred to me that this app shows my temple recommend status as being active. I don’t know if this would have sufficed, but it did give me pause thinking that a digital version, one that could be added to my ewallet would be very convenient.
Updates are usually unsuccessful
by JLStaples on 2021/10/29 02:57
Sorry guys… the tool is great and indispensable; however, it is frustrating the update function does not work. It goes through the update, reports back the update was successful, but the data was not updated… even after waiting 24-hours. Have to delete the app and reinstall it to actually get updated information. I’m not the only one having this problem, several other members in my ward are complaining about the same thing. Running on an iPhone 12Pro latest version.
Too many bugs!
by Hizzoner49 on 2020/10/05 01:13
When it works it is wonderful. It just has too many random failures. For a while my password worked on my iPad but on my iPhone it wouldn’t accept the same password. Before it just lost all info in the middle of a bishopric meeting. And for a couple of weeks the app on my year-old iPhone XR has insisted on updating whenever I open it, even when it’s set for manual updates. Then it spends 10 minutes failing to update and finally tells me Tools is unavailable right now. As a bishop, I really need this app but I can’t count on using Tools on my phone—even though it works great on my old iPad. Please either get this fixed or give us another app.
Tools
by triniaor on 2021/07/19 20:43
This is an app that mostly benefits those with callings in church organizations. Want a better tool where you can message with participating members? Download the Gospel Living app. You can message members, make goals, find inspiration, etc… the only downside to it is the fact that many ward members haven’t downloaded it yet. I don’t know if it’s because they don’t know about it or what but our ward members, other than those with callings, haven’t made use of it. It’s a shame. Otherwise, this tools app is handy, but definitely is a work in progress. Hope they figure out the glitches.
Monthly sign in is the worst
by lawman321 on 2018/08/09 01:33
I’m sure there’s a reason for it (I’ll reserve judgment on whether it’s a good one or not), but it’s seriously obnoxious, since if I’m opening the app, it’s because I want to look something up, but can’t until I jump through the required hoops. Please at least add an extension for 1Password so that when it forces me to sign in again for the 800th time I don’t have to leave LDS Tools, go into 1Password, and go back to LDS Tools. Small complaint? Maybe, but iOS has had the ability to use extensions since iOS 8, which was released in 2014.
Too many problems
by RSNichols on 2021/11/25 00:32
There are so many good things about this app. It is very useful to help reach out to people and also to help fulfill your callings. However, none of this matters when the app crashes. This app crashes way too frequently. I have been dealing with an issue for months with my personal info being set to private. I have tried changing the setting so other members can see my contact info with no luck. When I go to edit my personal profile the app either crashes, or doesn’t update my personal info after I change it. I still use the app regularly, but it’s kind of like riding a bike with flat tires.
Couldn’t sync, tried signing out, can’t sign in
by Charity Potter on 2021/03/15 04:33
I love this app and if/once it gets fixed will happily give it 5 stars but good grief, I tried to log on today to get temple/stake information and the entire app just died. I couldn’t sync the app so stuff wouldn’t load, so I tried signing out, then I learned I couldn’t sign back in (I even reset my password in case I just was remembering it wrong), so I deleted the app and reinstalled it, that still didn’t work. So now I’m just sitting here trying to figure out if there’s any way to redownload a previous version so I can get my app back 😅 if we can just go back one update it would be great! It’s just this latest update that seems to have killed it 😔
Bug with iOS 14
by majorgearhead on 2020/09/23 15:02
This tool works well except with iOS 14 you are no longer able to enable the app in the Phone->Call Blocking & Identification. When you select it, there is a pause and then an error message “The data provided by Tools was invalid. You may try enabling the extension again, and if the problem persists contact the application developer.” I have not found a way to contact the application developers at the church so hoping this review piques someone’s interest. This is a feature I love.
A useful tool when it works!
by RN4evr on 2021/01/03 14:53
I want desperately for this app to work, but have resolved myself to the fact that it won’t function as intended. I have found using the LCR on the web more accurate. Although the app is more convenient, it’s not trustworthy. I can’t get the information to sync. It continues to tell me there is an error. Surely there is someone at the church who can fix this app and make it useable by members. When this tool works it’s great, but when it won’t sync forget it. It stays stuck and no matter what I do it stays stuck. Please fix this problem. This tool is invaluable for multiple reasons. Very frustrating when it gets stuck trying to sync.
Update trouble fixed
by JMarq65 on 2020/08/19 14:47
I use this app a lot! When the last update in July 2020 came out, I could no longer sync my device (iPhone). However, once I deleted the app and reloaded it, the new features for security sign in popped up and everything worked again. All my lists for my calling and everything was there. This app makes my life a WHOLE lot easier than going to the LCR on the Church website for my callings. If you’re having trouble syncing, try uninstalling the app.
Photo Upload
by Hungry_Student on 2020/01/23 05:31
Overall the app is great. I love the functionality and being able to quickly see ward leadership and member contact information. One bug I’ve been running into is with the photo upload. I’ve been trying for weeks to change my family’s photo, but no matter how many times I try and no matter what picture I try, I get a message that the upload failed.
Needs serious attention
by Abelhawk on 2019/08/25 22:15
I’m appalled at how badly this app is set up. The security is unnecessarily tight, to the point of asking for the password even if you minimize the app, which can delete your work. Emailing organizations doesn’t work as the Send button is inexplicably frayed out. The pictures for members phase in and out of display unless you go all the way into individual pictures to refresh them. To whomever is managing this app, please take some time to redo the way the app handles basic things like syncing and displaying information, because much more basic apps can do it just fine.
Bugs around sign in and sync.
by ravenrunner999 on 2019/06/30 17:42
This app is great and super useful, except that it has had bugs for the last few years. Frequently I will open the app, sometimes it’ll ask me to sign in, which never work. Then when I sign out all the way, and try to log in again, it may or may not work, but then may not sync. I’ve hoped that new updates would address these issues. Today I couldn’t sign in at all, so I uninstalled the app and reinstalled it, and could sign in no problem. This has happened more than once and is a bit frustrating.
App not working
by svmapa on 2018/11/15 14:27
This app was working fine all long until a couple months ago. It asked to be sign in then it tells me that it may take a few minutes to download. The download is complete but it just sit there and does not do anything else. I'm clicking on any button I can find and it took me to the App Store. It gives me the Open feature but when I click on it, it just takes me back to the login page with the download message still on. The only access I have is to write this review. This is a great app when it works and I depend on it heavily for my church calling. Please, fix this or if anyone knows of what I'm doing wrong, let me know. Thank you.
Touch ID is pointless
by jrfalcon16 on 2018/03/23 14:48
I access this app about once a week. Not very often. Every single time I open it, it asks for my password, if I want to enable touch ID and if I want to sync it. Such a pain. Why cant it be like every other touch ID app and recognize it every single time? Whats the point of touch ID if you have to verify your password regardless? Let’s be honest, how much personal information is on here? My banking app has more personal information available than this app and I have only signed in once. That was when I installed it and set up touch ID. Now, touch ID works every single time. This app should have the same functionality or its just a waste of time.
Calendar
by Bbellt on 2019/12/30 00:09
I like this app and use it often. I use my calendar on my phone for EVERYTHING! One thing I wish they would fix on this app is when I copy an event to my phone calendar from the lds tools calendar, and then I go back into my lds tools calendar, it takes me all the way back to “today’s” date. I wish it would go back to the date I was on. It is such a pain and takes forever to add church events from this calendar. PLEASE FIX THIS! Thanks!
Back to paper
by 1utgirl on 2019/11/10 22:09
I understand that it is in Apple's best interest to do things that force people to buy new devices. I think it's a dishonest business practice, but I understand Apple is in the business of making money and crippling my device is one way they can force me to buy a new one. I don't understand the church playing along with that game, though. By making the church apps compatible with only the latest devices, I am forced to either shell out an irresponsible amount of money for the latest, greatest shiny thing, or go back to paper. For now I'm using paper manuals, texting numbers to other members of the presidency so they can enter my numbers in the quarterly report, and asking the clerk to print out paper versions of the lists and reports I need. I am grateful everyone is understanding and no one is asking things like, "So when are you going to upgrade so we don't have to do all this work for you?" I hate the position this has put me in.
Difficult for the Elderly
by Stubear52 on 2019/09/29 19:38
The controls at the bottom are extremely difficult to use for my 92 year old father-in-law. Too small. Consideration needs to be given for poor eyesight and motor control. He relies on Member Tools as a member of the Elders Quorum Presidency, but it’s just too difficult to navigate compared to older versions. Having been required to update due to the fact that his version was no longer supported, he is now left with an app he struggles with. The same issue applies to LDS Library! Thanks.
Great Improvements
by TJ Olsen on 2018/08/19 19:47
This app is getting better all the time. One thing though, you really need to get rid of the notifications that appear on every single button press. When I press a button, I really don’t need a notification to tell me I pressed a button or a notification letting me know what process just happened. That seems like a debug feature and not something the user should be seeing.
So buggy
by jschwartz6 on 2021/09/27 00:52
The idea is great, and the available functions are very helpful. The problems are that it has trouble updating and even when you eventually succeed in updating it, it has unexplainable errors. For example in my ward there was a family that simply never showed up in my app until I fully deleted and reinstalled the app. Similarly my ministering assignment changes did not update until reinstalling the app. Both of these despite syncing within the app. Note to the church: hire developers that know what they’re doing and can properly debug.
Directory, not much more
by emilyadriana1 on 2019/03/07 21:43
It works as a directory just fine. But if you try and use other “tools” it has less than reliable results. I’ve reached out to the app support a number of times and just been told to restart the app. This has been through numerous updates, and the issue with the temples crashing whenever you try to look at a schedule or other info on a temple that is not your assigned one by the area. It happened when searching by name or nearby, and even happens on the assigned temple if you try and look more than a day in advance for a session schedule.
Disappointing programming
by Mr_Spitzohr on 2019/08/04 03:12
I actually called and spoke to someone in the tech department, explaining that many members do not run out and update their iPads to generation 6, and that the industry standard is to make software backwards compatible with previous versions of operating systems (such as iOS) so members don't suddenly lose the ability to use apps they have grown accustomed to using in their callings. Unfortunately, the response was: "Sorry, we only program for the most current operating system. You'll just have to upgrade." Note: I am a programmer - it's not that hard to make software compatible with older operating systems.
Just a question
by m1kk1 on 2020/10/31 18:20
How do I change the member household picture? It looked like I was doing it at one point. I picked a picture, cropped it and everything but then it went back to the original photo.... or does my husband have to do it given that he’s the Head of the household or whatever? My child looks 8 in the photo but now graduated and doesn’t live with us anymore.
Updated: just had to wait a bit...
by hwhip23 on 2020/06/03 13:15
Original review: Switched phones, tried to download the app on my new phone. Nothing. It tries to sign me in and download the data but also fails. Super bummed about this because I rely on this app a LOT and I’m not sure what to do about it. Update: tried again a few hours later, worked just fine. Clearly some problems, but it’s such a good app overall that I increased it to 4 stars
Rating Trends
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19,288
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Current Version (4.5.1)
3.0
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310
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336
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381
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