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App name
Member Tools
Description
The Member Tools app provides members of the church of jesus christ of latter-day saints with the ability to contact ward and stake members, access event calendars, and locate Church meetinghouses and temples. Leaders can also access additional membership information and reports.
Data will not update
by dfrobison on 2021/01/17 19:13
There was a time when I could manually update the data without any issues. It seems that every app update gets worse. I have to deleted the app and reinstall it for the data to update. No matter what I do, it never updates.
Whacked out
by TeganLynne on 2021/01/15 03:10
Lately it’s been telling me to update by September 11. Mind you it’s January 14 and totally up to date. It wouldn’t sync. I kept trying but no bueno, it wouldn’t sync no matter what. Finally I uninstalled the app and reinstalled. And can’t login! I know my password. I even reset it to be safe but that wasn’t necessary as I’d just re-logged into the church website and used the password plus changing my password was pointless. Still wouldn’t let me log in. I’ll be uninstalling for the time being coz it seems everyone with iPhone is having this issue and I’m not gonna go buy an android over it. Lol
Bugs
by Shellamon on 2021/01/13 13:56
So it use to sync and then not ask me till the next month or something like that. Now it asks to sync every time I get out of the app it’s ridiculous! It doesn’t need to sync that often and sometimes it doesn’t even finish the sync. It also won’t let me edit my families photo, I find that irritating too. Other then this it’s nice to keep up on numbers from the ward (if I don’t have to sync all the freaking time)
Please fix the app
by Whisper82d on 2021/01/10 21:56
I haven’t been able to sync, update family photos, or even log in (after I uninstalled the app thinking that would help). I have changed my password on the main website twice in the last ten minutes and verified myself as well, yet the app won’t let me log in now. I hope they fix it as this is the most useful app the church has for doing callings and member service. Thanks
Never updates
by redgreentoad on 2021/01/10 18:36
This app will never update automatically or manually. If I try manually it says failed. A couple years ago the app worked great. Now it does not. Been other problems as well. Not understanding why this can't be fixed to work properly. It's frustrating.
Syncing issues
by Gotanx50 on 2021/01/10 17:00
My wife and I both cannot get the device to sync. Neither manual or automatic synching work. We get failure messages consistently. I would love to help troubleshoot and provide more context. Also, I think it’s a shame that we don’t have any calendar integration functionality. It would be so nice to subscribe to ward or stake events.
Don’t get the current update!!!
by Bball36 on 2021/01/10 12:41
As Primary President I live and die by this app and found it very useful and would have given 5 stars. Until I had to sync the app. With the update, I no longer have access to class lists, bdays, etc which I used daily. The app is now pretty useless to me.
help
by Setindriver on 2021/01/08 17:11
The app will not sinc anymore and about every two to three weeks i’ve got to help as it won’t take my password any more. I’ve deleted the app and reload it but still won’t work.
Randomly showing that leadership only can view members
by juliaakatrinaa on 2021/01/08 14:41
I am trying to use the app for my calling but it leeps locking me out. It says leadership only next to everyone’s name and gives me no access to their info. I am not the only one this is happening to.
Last Update Locked Out Can’t Get In
by mattctr on 2021/01/05 20:57
I’ve uninstalled it and reinstalled it. I’ve logged in and logged out. It won’t let me past the login success screen’s “downloading” /sync indicator. Login is fine. Something is broken. Worked fine before the latest update.
Not Updating properly
by Bags69 on 2021/01/04 16:58
I have the iPhone 12 Pro Max and the app isn’t working properly. It will not update
A useful tool when it works!
by RN4evr on 2021/01/03 14:53
I want desperately for this app to work, but have resolved myself to the fact that it won’t function as intended. I have found using the LCR on the web more accurate. Although the app is more convenient, it’s not trustworthy. I can’t get the information to sync. It continues to tell me there is an error. Surely there is someone at the church who can fix this app and make it useable by members. When this tool works it’s great, but when it won’t sync forget it. It stays stuck and no matter what I do it stays stuck. Please fix this problem. This tool is invaluable for multiple reasons. Very frustrating when it gets stuck trying to sync.
What happened to 2021 birthday
by Moroni36 on 2021/01/02 17:04
My app as of the 1st only shows every birthdate as the 2022 age. 2021 is not showing. This app is so relied upon and important. Some focus is needed to stabilize and fix. Please!
Problem with lists
by violingirl66 on 2021/01/02 15:11
We have been unable to delete or rename lists. The rename box comes up, but the name just reverts back to the original. And nothing happens when delete is requested either by swiping or using the edit button
Fails to sync
by SuperheroSmith on 2021/01/01 16:00
In order to sync and get updated data, I have to delete the app, download it, and set it up again.
Keeps having issues
by gregorysad on 2020/12/31 04:13
You guys did it you made an app that perpetually never works, good job!
This app is the worst!!
by jennica dalton on 2020/12/31 01:18
I’ve had the absolute hardest time using this app. It never lets me login and use it and I’ve tried everything!!
Report functionality
by northsaltlakerick on 2020/12/28 03:56
Sence an update about a year ago, I have not been able to access several reports that are normally available to all members. These are reports that would be very helpful in my current ward calling. After several tries to follow the instructions given by support , I am told these issues may not be able to be resolved for me.
Can’t login
by M273499 on 2020/12/27 23:22
Used to work flawlessly, now for the last few months it’s been complete junk.
Please take us back to the version that added auto update
by Bob 656565 on 2020/12/27 04:45
Update - your last update helped so it did not make you sink every time you went to use the app. But now it tells you you have to sync and you hit the sync but it will not sync. I deleted the app and reinstalled it it but it will not let me sign in now. I beg you to go back to version 3 it worked very well. Version 4 has never worked. If there is a way to go back to 3 I would love it. Please help! This app is worthless at this point. This app worked great I think version 3 but once the auto update was added the quality of the app went down hill. Friday or Saturday of last week I went to use the app and it forced me to log into my account and then slowly downloaded the ward and stake information. Then Sunday when I needed it again it had logged me out and I tried to login again but it is so slow downloading the information times out and makes you TRY TO login again. Well I was unable to and gave up. Monday I was able to login again and then went to use the app again today and it logged me out again and once again I was not able to login again. Please go back to the version that did not have the so called auto update. On those versions I was able to sync the updated information and it did it fast and only occasionally did I have to login to the account I was able to use my thumb print or pin code to get into the app. Please get rid of this auto update and go back to the previous version before the automatic update started, it would have received a perfect score rather than one star. This current version is worthless because when you need it it has logged you out abs you can’t get back in. Thank you.
Will not change my password
by divjfuvkv on 2020/12/24 22:19
No matter what I do...this app will not recognize a new password. I hate this so much.
Great when it works
by lincolnva on 2020/12/24 15:40
Won’t let me login (church username and password working elsewhere). Stopped syncing, won’t resume. Reinstalled still no progress.
Fails to live up to what it needs to do.
by darth-t8r on 2020/12/24 03:22
This app fails to sync and will not update information. I can no longer see my own information in the app.
So many bugs lately
by JMcFam5 on 2020/12/22 15:46
This app use to be amazing, but now it doesn’t want to update and I have to delete it and reinstall it often to update and sync. And I haven’t been able to mark off ministering interviews this last week. It always kicks me out when I’m looking things up on it, then I have to log back in. It’s still great since there aren’t other app options, but I wish it was smoother like it use to be.
Unable to sync
by llpptrtgs on 2020/12/21 01:17
Every time I open the app it asks me to sync but it won’t sync. This has been the case for the past few weeks.
Constant syncs
by Swaynec on 2020/12/20 03:27
It always wants you to sync with you contacts and takes forever to sync when it makes you do it. Or it will end up crashing and not sync at all
Frustrating
by Marlin Kingi on 2020/12/18 06:12
Reset my password multiple times and still will not let me sign in.
A waste of time
by King ADeeDee on 2020/12/17 18:48
Anything this app could do the website can do better
Unable to Update or Sign-in
by ryanmlockwood on 2020/12/13 19:25
I was unable to perform a manual update on multiple attempts. I deleted the application and reinstalled it on my phone and now I cannot sign in with the correct username and password. Not sure what I should do.
Once great, now unusable due to sync problems
by brian_six on 2020/12/13 18:20
Stuck in endless sign-in loops and prompted every sync to set temple recommend settings (why is this not a persistent setting?). I've relied on this app for years and was disappointed to uninstall it. Back to the web...
Always experiences issues updating app data.
by Beck0899 on 2020/12/13 15:30
The app hardly ever updates. I’ve tried using both automatic and manual updates. It takes forever, or stops and doesn’t actually update. The new app update doesn’t address their, and not I get an error that says to try again later. Seriously not worth keeping the app if it’s faster to login online to get the info I actually need.
Caller Id Broken
by IdahoOak on 2020/12/12 19:50
I used to be able to set it such that the phone would use the Tools app as a caller id reference and hence display the name of folks in the church that were trying to call me. Now when I try to set that via phone settings it says “The data provided by Tools is invalid.”
TB
by tk0510 on 2020/12/12 14:59
This happens often and ican be very frustrating! We are out doing visits in the wars and the app logs us out. It will then not let us log back in because we are “not connected to WiFi” Why does I randomly make you sign in quite frequently?
Lots of bugs...still!
by Crashes randomly on 2020/12/11 14:57
App is a must have, but it has lots of problems! Sync freezes up frequently, information does not always sync correctly. I have looked at a record on the website and even after a sync, it does not show up on the app...even after several hours or a day. The list feature is not terribly useful. It is better than nothing, but could be so much better. Need the ability to add a list by role in a unit, that way if a list is created to send emails to the YW Presidents of each ward, for example, and one is changed, the list doesn’t have to be updated (that is helpful because sometimes that change is not always known for a while). Also need the ability to combine lists for emails. Right now, that can’t be done...wastes a lot of time to manually pull information to communicate.
Frequent log outs
by Gus the Trainer on 2020/12/09 23:07
It logs me out of the app and makes me re-sink/update almost every time I use it to find member information. This is a semi-recent change to the app. Hopefully tech specialists can fix the issues! 😬
Frustrated
by Merri Ann on 2020/12/09 22:53
This app would be amazing if it worked all the time. And my husband is Elders Quorum President and uses it all the time. But we both have trouble logging in. And then getting it updated. I put it to update automatically and it changes back to manually by itself. Then I have to go through the process of trying to get logged back in. It would be awesome if someone could get it fixed.
Too many crashes
by Krismort on 2020/12/08 01:13
My ward no longer provides a paper directory so I have to rely on the app or my online account. This app has been quite frustrating, signing me out while I’m using it, and now I can’t sign in. I checked my sign in information on the Church’s website and I’m typing in the correct username and password but it won’t sign me in. With so many counting on this app to contact ward members, we really need a fix for it.
Not showing all ward
by Mmmmmmmnmmm on 2020/12/06 20:28
Application does not show all Ward members. After reset same problem.
Cannot Sync
by redben91 on 2020/12/05 18:17
It’s rough to try to use this app when it requires me to sync, but fails to do so. Hopefully the developers can scrape the money together to fix this issue.
Inconsistency
by AZ-ASU_Devils on 2020/12/03 01:16
What brought me here is because between the months of August - December 2020 I had to change my password over a dozen times to gain access and majority of the time- after changing my password, I still can’t log in. Keep’s stating username or password is incorrect. Yes! I do remember my username and password every time I changed it. There also has been times the App freezes when syncing. This is often. Can’t change/update my profile picture. I was pointed to an alternative direction to change it on the church website but the directions/steps weren’t accurate. I moved into a new house during the middle of the pandemic and my family and I still don’t know anyone in our ward which split and we’re now in a new ward again. It would be nice to have a section in our LDS tools profile for members to input information about themselves such as bio, favorites, hobbies, etc. Make it easier to relate to others aside from being members. However, I have reached my limit with this app.
LDS app
by Jilly53swan on 2020/11/30 22:05
I tried to sign in and the syncing stopped and now I can’t sign in. Please fix the app so I will be able to use it.
Hasn’t worked in months
by Individualvoices on 2020/11/30 17:49
I removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS.
App kicks users out every time it opens
by Marieregency on 2020/11/29 23:40
Makes you log in again, sometimes 2 or 3 times so it can force a “sync” even if it had just been synched. Sometimes decides to kick users out mid session, as in after they’ve logged on and been recognized and are in the middle of creating a report...suddenly decides to stop responding and kicks you out asking you to log in again. Additionally it no longer remembers any settings, including fingerprint login, so when you do go to log in, it makes you type everything in and then asks if you want to set up fingerprint login. The information in the app is ok, but it’s a garbage app. Very buggy, getting more buggy as time goes on , especially with iPhones. Better off not using it if possible and just going through the church website in your browser.
Mr. Brinson
by Jon & Charlotte on 2020/11/29 15:47
Always has problems syncing and other bugs. Used to work great but last year or two has been terrible.
Suggestion for Further Development
by M. Jeffrey Ahern on 2020/11/26 20:47
Overall, this app is pretty good when it works. Unfortunately, it doesn’t work very well most of the time. Constant issues with the sync, and a somewhat confusing format are the drawbacks. They’ve made wonderful improvements over the years, but there is room for improvement. I think the next improvement they should make is a digital temple recommend on the app.
Useless
by Rupert1 Exec Sec on 2020/11/22 21:47
The current version of this app is so buggy it is absolutely unusable
Update to old 5star review
by Jpa11 on 2020/11/22 19:14
New review: no longer syncs. Had a new family move in and show up, then synced and they and a couple others disappeared. Also can’t access the data I should be able to based on the calling I have. These are recurring themes the past 6mos to the point I have not been able to rely on it as I have in the past. I am now on my desk top more and more. Love this app, I use it ALL the time!!! Big help when making visits & have forgotten where person lives, phone #'s, calendaring, etc.
Broken
by Subject_007 on 2020/11/22 18:06
It was working fine but with the latest update it just syncs forever and nothing changes
I can’t record sacrament meeting attendance and no one can
by Amalgamator on 2020/11/22 17:55
I can’t record sacrament attendance and neither can anyone with an iPhone. Android phones still work.
Updating?
by Fiebaiqhrugsaj on 2020/11/22 17:42
I downloaded the app and tried to log in. It opened a screen for downloading data and no matter how many times I try to download it it won’t. I can’t navigate off of this screen. It has stopped responding entirely and only displays the screen where it asks to download data.
When it works it’s awesome
by Jmallred on 2020/11/22 16:17
It struggles to stay signed in.
Unreliable, Sync and Sign-in Issues
by bsiev2 on 2020/11/22 00:56
If it works, it’s great. Over the past few months the app seems to sign me out weekly and then often fails to sync. When a failed sync occurs I cannot sign in and instead use the website. Ranking it 1 star because I think I spend more time trying to troubleshoot them to use. Hopefully it becomes reliable in the coming months. Thanks!
App Just Not Working, Please Fix
by Maverick7162534 on 2020/11/21 20:45
I believe there is a major problem with the app that is not being understood or fixed by the app developers. Please do not reply to this message with the stock answer below. I’ve tried it multiple times without it fixing the problem. So have others I’ve talked to. This is not a problem with my phone of other people’s phones. I am confident it is a problem with the app. Basically, the app signs users out every time it’s opened and requires users to sign in again and downloaded all the data every time they open the app. And on Sundays, when users need it most, the app will not download data at all. Please fix. Prior Response that doesn’t fix the problem above: Dear Member, The following list below contains suggestions for how to resolve updating/syncing problems: Turn off the mobile device completely, wait a couple of minutes, then turn it on again. Rebooting will reset the app. Delete the app, wait a few hours and then download it from the App Store or the Play Store. The wait time is crucial to ensure that the old version isn't pulled back up. Go to the More Menu > Settings > Refresh Data. This will kick-start the automatic updates as well. Version: 4.1.1 build 7068 OS 13.5.1 iPhone 8 (CDMA) Member: turbo683 TEST Tools 7068 / iOS iOS Locale: en-US id : 3762958405 17183 : 504548
Useful but buggy
by niferjenniferjen on 2020/11/21 20:03
You have to have this app, but plan to be frustrated. For example, I need to find out if my girls have the same Primary teacher that they had before Covid but the app freezes on that particular screen. It picks and chooses what it will let you see and do. Very persnickety and undependable.
Useless
by RichTC on 2020/11/21 00:25
This app will not update, refresh, or “synch.” It has not updated for over six months. My sign-in works fine on the Church website but, it fails every time I use it on this app.
Part time
by cap caldwell on 2020/11/20 03:09
This app only functions half the time. Not sure why over the last year it’s become unreliable.
Stuck updating.
by elijahrlb on 2020/11/19 22:56
It won’t go past the “updating” circle when logging in. This needs to get fixed as I use this app often.
Amazingly Helpful
by Hills1144 on 2020/11/18 13:29
I love this app! Makes my church calling so much easier.
Great when if works.
by fbootay on 2020/11/16 00:29
I use this everyday. I’d say it works 2 of the 7 days a week. Never on Sundays.
App broken
by R_Norman on 2020/11/15 21:56
Wont sync anymore on any of my families phones on several different accounts. Love this app when it works.
Can’t login and sync
by tolmeron on 2020/11/15 21:02
This seems to be a very common issue. I log in I think and then it doesn’t have any option beyond the sync settings
Not working properly
by drydenlisa on 2020/11/15 20:36
I have had to delete and reinstall this app many times in the past few months because it will not update. It begins the process and then just freeze. So I have to delete the app and reinstall it to get it to work again. Which only lasts until I need to log in again. Very frustrating. When it works it very nice though.
Constantly logging out and resyncing
by Ryan in WA on 2020/11/15 20:30
iPhone XR. Reinstalled several times and still randomly logs you out and struggles to update and re-sync.
Unusable
by Cody1kenobi on 2020/11/15 19:55
Requires a sync and a login upon every use. Will log in but sync either gets stuck or takes 15 mins to update.
Annoying
by Daveslady22 on 2020/11/15 19:48
Only works sometimes. Recently unable to sync and it won’t bring up anything in my ward.
Total junk
by abigailc95 on 2020/11/15 19:15
What happened? I cannot use this app. I deleted and reinstalled it two different ways and it just says updating and keeps logging me off and not updating. I’m done trying now that it’s been more than 24 hours “updating” I give up. I guess I just can’t use this app anymore.
App won’t sync.
by Htkr2 on 2020/11/15 18:54
App won’t sync and has been having major issues. Big disappointment.
Will not open and sync
by Stravinsky371 on 2020/11/15 17:42
This app will constantly sign me out and will not sync data. While it could be very helpful, it is actually extremely frustrating.
It’s been terrible lately
by Ty Allen on 2020/11/15 17:01
This app used to work great for me. Now it won’t update my stake information, but just says it can’t update. It’s become very unreliable. I hope the bugs get worked out very soon because it’s a very important app for church members.
Exceptional App!!!
by TSuperman1 on 2020/11/14 16:40
Great tool; however, the sync process isn’t working. I haven’t been able to sync for weeks! This needs to be addressed. Thank you!
Why is this still an issue
by JMwatts on 2020/11/10 22:34
Why is syncing or updating on older devices still an issue?
Recent update debacle
by JeccaJec on 2020/11/10 16:20
I am sure I am not alone in my plight. However, I can not see anything in my member tools now. It’s all blank screens, which is problematic for my callings 😬. I also can not update the calendar (neither can our bishop) or access the info online either. Please fix ASAP, we’ve come to rely on this app for so much!
No longer works
by ElmerT215 on 2020/11/10 00:40
The app no longer works for me. It asked me to re enter my user name and password. I did but it said it was invalid. I reset my password and that worked, but instead of opening the app it went to an update screen that I couldn’t get out of without choosing to update. I clicked to update, but it errored out without updating then went back to the sign in screen. Repeated this process multiple times with no change. I tried deleting the app and reinstalling it, but that didn’t work either. I’m at a loss now.
Unable to Sync
by Molly_Lynn on 2020/11/09 15:34
This is the second time this year that I've had to change my password; I download and redownload the app to have it sync and work again! Outrageous! Fire your tech people and hire someone else.
Update syncing issues
by Jtaytoday on 2020/11/09 05:25
Logs me out unexpectedly, when I log back in gets frozen in update / sync
Unable to sync
by Melsaccount on 2020/11/09 04:40
It used to work great. Now it no longer syncs not sure if it start before or after I upgraded to iOS 14.2
Continued update/lockout
by just another member on 2020/11/09 04:17
As already said, again & again, problems with app locking out when trying to update. I got a new phone after last month’s problem locking up. It took didn’t give a full update and when I attempted to manually do it, it locked up again
Not updating
by Roya221 on 2020/11/09 03:09
All of a sudden my app won’t update my info and it stays locked on the update page so I can’t see any info. Please update the app.
Broken on iPhone 6s and 6plus
by gerrygj on 2020/11/09 02:44
The app stalls whenever I try to sink. We need this app to work properly now more than ever because of Covid. Please fix.
Stopped working
by juneboy64 on 2020/11/09 02:31
App stop working while trying to Sync. Won’t come back up. Deleted and reinstalled at least six times. Still not working. Piece of garbage.
App Does Not Sync & Sign Me In
by Skiscott50 on 2020/11/09 02:09
I’ve used tools for years & it’s been great. Now, after quarantine and cessation of in-person meetings, it fails to work. Developers need to fix app and update.
We can’t sync
by REMarketeer on 2020/11/09 01:56
This has been an ongoing issue for a couple of months. We can’t sync. If you delete the app and download now you can’t even anything. It needs to be fixed.
Can’t load it at all
by Mitchsaat on 2020/11/09 01:30
The app has gotten so bad that’s it’s at the point where I can’t even sign in and sync my ward information at all. As of right now, it’s completely useless.
Useful when it works
by ✓ΛΚΣ on 2020/11/09 01:11
Very helpful when it works, but there are frequently issues and it doesn’t work at all right now. I’ve deleted it completely, tried logging out and resetting it, etc. Continues to cycle saying it’s updating, then just freezes at about 1/4.
Used to work a little
by RUCRZY2 on 2020/11/09 00:32
Used this app all the time for my calling. Last huge update destroyed the app. Unable to update more than once. After that I have to reinstall the app. Information never updates. They added an auto update feature that has never worked once for me. With outdated information this app causes me to make errors. I am using an iPhone 11 Pro. With updated OS. Please give up some of the bells and whistles and go back to a functioning app. Please!
New Issues
by Beau199996 on 2020/11/08 23:34
I’ve never had any issues with this app until the last couple of weeks. It opens to the update page and I can’t go anywhere else in the app. It also always fails the sync or update.
Used to be reliable
by 704002 on 2020/11/08 22:56
I don’t know what happened but ever since the auto update feature came on board the information in the app doesn’t match what’s online. For instance, I moved a record in and online information confirmed it but after making numerous attempts to sync the member showed up in the member list but to this day doesn’t appear in the members moved in list. Moved a record out yesterday and he doesn’t show in any report in the app but does show online. The app is more convenient when in a meeting but only when the information is true and correct. I’d recommend getting rid of auto update until it can function correctly.
Please hire more/better developers
by Its-Aight-Reviews on 2020/11/08 22:52
This is one of the most buggy pieces of software the church has made. Easily the most unreliable app on my phone.
Syncing needs FIXING
by Ikatiejens on 2020/11/08 21:38
I have the newest version of the App in iOS, version 13.7, on iPhone 8+. Since the update, the Synch does NOT work. The “circle-arrows” just keep spinning and spinning. I left the App open for 10 minutes and it STILL did not finish syncing. I LOVE having this App. Thank you for all the work that has gone into it already! I’m sure you’ll get it fixed.
Won’t sync
by Todd--Black on 2020/11/08 20:28
I have not been able to sync for over a month now. It acts like it’s updating but times out and I get a sync error. I see others have had this problem but there appears to be little admin support on this. I’ve deleted and downloaded the app several times and nothing works.
Rarely Works
by GMoyes on 2020/11/08 20:21
I have to re-login every time I use the app. It often won’t sync or even let me login, it’ll just fail over and over. Please fix this app.
Unable to login, Sync, or contact developer
by mechemike on 2020/11/08 19:42
Completely unusable. Can’t log in, can’t sync, and the “contact us” link in the help section does not work. Seems like the login/sync issue has been around for a while. PLEASE FIX THIS!!!
App has gotten worst
by krzdawg on 2020/11/08 19:40
I’ve reset my passwords so many times but I kept receiving the sign in error message. Very frustrating. Finally delete it. Useless!
Update
by chewy-dewy on 2020/11/08 19:19
Since the last update(3 weeks ago) I open the app, get logged in , it automatically tried to update for 20 minutes and then fails. I’ve tried with and without WiFi, if removed the app and downloaded the whole thing all over again... all the no avail ....frustration
Won’t update or let me login in
by heuebdbfjdj d on 2020/11/08 18:18
I’m completely locked out. The app is extremely glitchy and it won’t let me sign in or sign out. I can’t update it on WiFi or off WiFi. I’ve tried deleting the app all together and re-downloading it and it doesn’t help. Guess this app won’t exist on my phone until the problems are fixed. Hope to get it back one day!
Haven’t been able update
by Treich23 on 2020/11/08 18:03
I don’t know what’s going on, but neither my husband nor I have been able to update for a couple of months.
Syncing issues
by Drewdowns on 2020/11/08 17:59
Not sure if there was a recent update, but I can’t get it to sync. I can’t access any information because I can’t sync and it logged me out because of not syncing. Please help. I’m on an iPhone 6s
Automatic Updates Don’t
by Casual Fan in Chicagoland on 2020/11/08 17:59
I turned on automatic updates. It never updated. Now I am unable to log in. How do I fix this issue?
So much potential, so many glitches
by Mrs. B. in NV on 2020/11/08 16:19
This app struggles to sync. I’ll get notifications that I need to sync, but I’m not always able to. Today it just kept spinning—through 3 attempts. Also, there’s a weird delay with profile photos. I’ve changed my kids’ photos, but sometimes it still shows their old ones.
Work in progress
by alex7wood on 2018/09/14 14:27
I’m changing my review because the app has gotten better, but I do have another suggestion that came about because of a frustration. I’m living in a new area and recently there was an activity at the stake center. Well, the app kept sending my google maps to a location where there is no church building! I at least knew not to follow it, but then I was stuck for awhile trying to figure out how to get to the stake center. It was frustrating and I was late. I would appreciate it if in the “Chapels” tab, that instead of it just opening straight to a map that it first gives you the addresses of each building in YOUR STAKE and labels them (e.g. Stake Center, Ward 22, Sun Ward, etc.) so you can copy and paste the addresses. Then below that there should be the option to “open map” so you can see a map of all the buildings in the world like it already does. Thank you.
Syncing Issue Resolved - Instructions
by NorthCountyNet on 2020/11/02 05:28
So the syncing issue, for me anyway, has been going on for quite some time. I’ve developed Apps in the past and finally had some time to dig in and dedicate to testing this one, to see if I could find a pattern to the issue. I’ve been able to reproduce the issue and fix it multiple times now. Here are steps I took to fix the Syncing issue. For reference I am on the latest update of iOS on an iPhone 11 Pro. - Here is the fix - Open the app and immediately click Help in the upper right of the screen, Click Sign Out / Reset and then OK. Then, Delete the App from your phone and then re-download it. Sign in and accept the permissions. Sign in and let it update. The update will likely take a while, a few minutes (3-5) for me. It should work. It worked for me a few times on a few devices. Here’s the other important thing. If you want to make updates much much faster go to Settings, under the More... menu and turn off Download Photos. The issue may actually be caused by turning on Download Photos. This is a great app, when it’s syncing. Enjoy.
Too many problems with this app
by Bessy Herrera on 2020/10/25 20:32
I have been frustrated with app since was created. It is hard to sync, sometimes the app just don’t let you sync. I used to see the self reliance missionaries of my ward and know it says that i have no access to it. Sometimes I open it and close itself immediately. Sometimes just start syncing for ever and never end. Many times it says that my password and id is incorrect and i know it is not. I had to change passwords a lot because this don't let me used my real id and password. I took this app from my apps and put it back and still the same problem or a new one. I am just annoyed by the church’s apps. I have the same problems with the Gospel Library app, Memory and Family tree. For a week I wasn’t able to see all my memories. They just disappeared. I was so scared of losing my journal entries. Anyway, this is a negative review for another app. Please dedicate my time on this apps and fix these problems. I would not use this apps but because of my callings I have too. These apps are very useful when they work properly. Let take advantage of technology and make the best of this apps so we can do our callings better. Thank you.
Suddenly Unable to Sync
by pest5551212 on 2019/06/25 05:34
Like several others note the app suddenly and recently stopped being able to finish it's sync process. This may have been triggered by multiple attempts to sync while the Church's web site was having seizures yesterday. Since the Church's web site became functional again I tried to sync repeatedly (because the app wouldn't let me do anything else), and I tried the usual iOS methods for removing and restoring the app. The fix this time was to go deep in iOS settings and delete the app along with it's data and documents. (Try Settings, General, iPhone Storage, open the Tools app listing and choose Delete App.) This app still needs fixing. Maybe allow customers to kill an obviously stalled sync process and/or clear failed sync downloads from within the app. Maybe prevent the app from trying to sync when Church web resources are glitching. Like others I've learned to expect the app to catastrophically fail at the most inopportune times and function reasonably well only when it's not really needed. Having functioned as a ward, assistant, or stake clerk for around 35 years this app is the only tool so far that has not been reliable. I've been wishing it would get better since it was made available. Function increases have been great. It now needs stability/reliability fixes.
Needs fixing immediately
by Mqlxnsjdugheisapxzksnrvh on 2020/09/06 17:54
**UPDATE** This is the 2nd review I am sending in. Still having issues with syncing. Please take some time to fix this issue! I would like the benefit of being able to access ward information from my phone in order to fulfill my church calling. I haven’t really had any issues with this app in the past, but lately it has consistently been having issues with not being able to sync manually or automatically. Would really appreciate it if this app could have a major fix through, I use this app for my church calling constantly and it’s frustrating that the app isn’t working on my phone.
Hasn’t worked in months
by Individualvoices on 2020/11/30 17:49
I removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS.
Lots of bugs...still!
by Crashes randomly on 2020/12/11 14:57
App is a must have, but it has lots of problems! Sync freezes up frequently, information does not always sync correctly. I have looked at a record on the website and even after a sync, it does not show up on the app...even after several hours or a day. The list feature is not terribly useful. It is better than nothing, but could be so much better. Need the ability to add a list by role in a unit, that way if a list is created to send emails to the YW Presidents of each ward, for example, and one is changed, the list doesn’t have to be updated (that is helpful because sometimes that change is not always known for a while). Also need the ability to combine lists for emails. Right now, that can’t be done...wastes a lot of time to manually pull information to communicate.
Unable to see current data
by Sumpey1 on 2020/05/24 09:53
I am having syncing issues it seems. Not able to see current information in the directory. Member’s phone number is changed but I still see the old phone number. She and another sister I checked with is able to see the correct phone number. I have synced twice, no change. I turned off my phone and left it off for over three hours, and still the same. I have deleted the app, waited for several hours before installing again and the same thing. I have deleted it from all my devices, but no different. I do not get the option to reinstall, only to open because it is in the “cloud”. Please advise how to avoided installing the same corrupt app. It is not showing in iCloud in settings.
Great app, with more great to come I hope
by aberrantartist on 2017/10/15 11:25
Great app that makes it easy to connect to your ward, and easily contact anyone. The newest update has also made the UI much cleaner, and up to date with today’s standards. It is very nice. What would make it even better is having the ability to not I only search or categorize by last name, but by first name also. It would also be very helpful if all the pieces of information were standardized in their format such as the phone numbers where some appear with dashes, an others without them. The dashes make it much easier to read when you need to write down a phone number.
Great App!
by Mararunner on 2019/02/15 20:56
I use this app all the time and it works amazing! So glad we have an app like this now and how we can easily connect with the missionaries as well. There are only two things I would want changed to this app. First, is to be able to save events to other calendars than just apple calendar(I have an iPhone). It won't let me choose my Google calendar to transfer an event from the app calendar to my calendar. Second, it would be amazing to be able to add events in the app and not have to go to the website to do it. Thanks for all the amazing improvements that you keep putting into the app.
Constantly logs me out
by mmbrad82 on 2020/10/18 21:49
App has worked great up until several months ago. Using iPhone 11. No longer remembers my credentials, kicks me out multiple times a day. Once I do log back in, after 3-5 minutes of updating it may or may not let me back in. Submitted a ticket for this issue and was given three steps: Turn off the mobile device completely, wait a couple of minutes, then turn it on again. Rebooting will reset the app. Delete the app, wait a few hours and then download it from the App Store or the Play Store. The wait time is crucial to ensure that the old version isn't pulled back up. Go to the More Menu > Settings > Refresh Data. This will kick-start the automatic updates as well. After going through the steps twice on separate occasions, still have the same issue.
Used to be reliable
by 704002 on 2020/11/08 22:56
I don’t know what happened but ever since the auto update feature came on board the information in the app doesn’t match what’s online. For instance, I moved a record in and online information confirmed it but after making numerous attempts to sync the member showed up in the member list but to this day doesn’t appear in the members moved in list. Moved a record out yesterday and he doesn’t show in any report in the app but does show online. The app is more convenient when in a meeting but only when the information is true and correct. I’d recommend getting rid of auto update until it can function correctly.
App no longer works for older devices
by Jumper54322 on 2019/08/20 16:53
According to church app support, this app no longer works per new Apple protocols unless you have iOS 11 and higher. Nothing can be done. Older iOS will no longer work. They church app support suggestion is to do the online internet search to find the info needed. I can't update my OS because will lose access to 9 apps I paid for that no longer exists that I use weekly if not daily. Wish I had known about losing member tool access with the latest syn before hand. Would have saved important member contact info into contact app before hand. Just wanted to warn others that you may lose the app if you do the next syn, and sooner or later, all will have to syn. Older devices are being left behind as the church moves forward.
Stopped working
by Diane Silla on 2020/10/25 19:39
Around the beginning of 2020 the app stopped working. Occasionally I will be able to use it briefly before it starts “updating,” & seizes up. I’ve done everything—restarting the app, deleting & reinstalling the app, & even deleting it from settings. Nothing works. Since I have a leadership position this is really inconvenient. It seems to me like the church’s tech was great until the end of 2019. Then it was like they were too ambitious & trying to change everything at once. Websites & content that I used before couldn’t be found, apps (including Tools) weren't navigable & crashed, & I’ve even been disappointed with the Gospel Living app. It hasn’t delivered on promises. Perhaps covid has complicated everything? Maybe my 6S+ is too old to smoothly install the updates? I’m not sure. 😟
Great App
by Kbrady88 on 2020/10/04 21:07
Normally I have no complaints about this app. It’s great and very useful! However, specifically this weekend when I’ve tried to do a manual update it’s been giving me an error message saying that the church site is down for maintenance. That’s not true. I’ve checked and the website works. I’m watching Conference right now through the Gospel Library which I believe it powered by fhe website. I’ve been on the website and it’s not down. What’s going on. I was at a friend’s for the morning session and her app was working just fine. Why doesn’t mine work?
So Much Helpful Info at Our Fingertips
by w.smythe on 2018/04/03 17:34
It’s easy to take this for granted, but I remember the days of printed Stake directories. We have it good. I use this reliable, intuitive app for a hundred little tasks and questions: getting around on splits with missionaries, keeping track of kids’ names and birthdays, helping youth sign up for FamilySearch accounts, reviewing new move-ins, and much more. Would love to see in future releases: a map module like the one on LCR; my location and option for driving directions; ability for clerks etc to update info in the app; and reporting for HT (now ministering).
A necessary tool, that sometimes even works
by Cobalt Wraith on 2019/10/29 16:49
This app has been a lifesaver so many times for helping me stay in touch with my ward or fulfill callings! This year however it has been very hit and miss as to whether I can use it. Between mandatory syncs that freeze up, but still lock me out of my contacts until they are done, error messages when trying to contact support, and intermittent issues with biometrics for login, I never know if I’ll be able to use it or not. I appreciate the new features over the last few years, but can we please go back to basics and make the app reliable again before anything else?
So frustrating
by GwendolynsOasis on 2019/12/10 19:52
I’m locked out of this app because it constantly tells me the church website is down for maintenance when I try to sync. That is completely untrue as I am able to log in to the church site easily every time. So it’s stuck on the opening sync screen, telling me it can’t sync. I have a new phone as of one year ago & I'm running a current iOS. I’ve deleted & reinstalled the app with no improvement. Since we no longer receive paper ward or stake directories, what are we supposed to do to reach other members when this app doesn’t work? This app is an important tool for members. It’s baffling to me that the developers still haven’t fixed it. It could be great but unfortunately it’s completely unusable. Please fix it!
Monthly sign in is the worst
by lawman321 on 2018/08/09 01:33
I’m sure there’s a reason for it (I’ll reserve judgment on whether it’s a good one or not), but it’s seriously obnoxious, since if I’m opening the app, it’s because I want to look something up, but can’t until I jump through the required hoops. Please at least add an extension for 1Password so that when it forces me to sign in again for the 800th time I don’t have to leave LDS Tools, go into 1Password, and go back to LDS Tools. Small complaint? Maybe, but iOS has had the ability to use extensions since iOS 8, which was released in 2014.
Would the Church ever consider digital Temple Recomends?
by BillJoeBob on 2019/12/26 16:31
I woke up early to go to the temple with my wife and son and when checking to make sure I had my recommend, I realized that I had misplaced it somehow. Anyway, I had to send the two of them off and it later occurred to me that this app shows my temple recommend status as being active. I don’t know if this would have sufficed, but it did give me pause thinking that a digital version, one that could be added to my ewallet would be very convenient.
Too many bugs!
by Hizzoner49 on 2020/10/05 01:13
When it works it is wonderful. It just has too many random failures. For a while my password worked on my iPad but on my iPhone it wouldn’t accept the same password. Before it just lost all info in the middle of a bishopric meeting. And for a couple of weeks the app on my year-old iPhone XR has insisted on updating whenever I open it, even when it’s set for manual updates. Then it spends 10 minutes failing to update and finally tells me Tools is unavailable right now. As a bishop, I really need this app but I can’t count on using Tools on my phone—even though it works great on my old iPad. Please either get this fixed or give us another app.
Good idea, but used dishonestly
by ottles91 on 2019/09/22 16:46
This app seems like a decent enough idea in theory, but in practice it’s caused me a lot of grief. See, I haven’t been involved with the Mormon church in several years, but since the local membership and clergy has full access to my contact information (which I can’t seem to erase myself) I still get frequent contact from local leaders and members. I have no ill-will toward the local members in my area, but frankly they’re wasting their time with me. I’m not interested in going back to their church. Please, please update this with an option to either hide or erase my information so that the local members can focus on people who are actively interested in being involved.
App not working
by svmapa on 2018/11/15 14:27
This app was working fine all long until a couple months ago. It asked to be sign in then it tells me that it may take a few minutes to download. The download is complete but it just sit there and does not do anything else. I'm clicking on any button I can find and it took me to the App Store. It gives me the Open feature but when I click on it, it just takes me back to the login page with the download message still on. The only access I have is to write this review. This is a great app when it works and I depend on it heavily for my church calling. Please, fix this or if anyone knows of what I'm doing wrong, let me know. Thank you.
A useful tool when it works!
by RN4evr on 2021/01/03 14:53
I want desperately for this app to work, but have resolved myself to the fact that it won’t function as intended. I have found using the LCR on the web more accurate. Although the app is more convenient, it’s not trustworthy. I can’t get the information to sync. It continues to tell me there is an error. Surely there is someone at the church who can fix this app and make it useable by members. When this tool works it’s great, but when it won’t sync forget it. It stays stuck and no matter what I do it stays stuck. Please fix this problem. This tool is invaluable for multiple reasons. Very frustrating when it gets stuck trying to sync.
Bug with iOS 14
by majorgearhead on 2020/09/23 15:02
This tool works well except with iOS 14 you are no longer able to enable the app in the Phone->Call Blocking & Identification. When you select it, there is a pause and then an error message “The data provided by Tools was invalid. You may try enabling the extension again, and if the problem persists contact the application developer.” I have not found a way to contact the application developers at the church so hoping this review piques someone’s interest. This is a feature I love.
Update trouble fixed
by JMarq65 on 2020/08/19 14:47
I use this app a lot! When the last update in July 2020 came out, I could no longer sync my device (iPhone). However, once I deleted the app and reloaded it, the new features for security sign in popped up and everything worked again. All my lists for my calling and everything was there. This app makes my life a WHOLE lot easier than going to the LCR on the Church website for my callings. If you’re having trouble syncing, try uninstalling the app.
App not working
by svmapa on 2018/11/15 14:27
This app was working fine all long until a couple months ago. It asked to be sign in then it tells me that it may take a few minutes to download. The download is complete but it just sit there and does not do anything else. I'm clicking on any button I can find and it took me to the App Store. It gives me the Open feature but when I click on it, it just takes me back to the login page with the download message still on. The only access I have is to write this review. This is a great app when it works and I depend on it heavily for my church calling. Please, fix this or if anyone knows of what I'm doing wrong, let me know. Thank you.
Touch ID is pointless
by jrfalcon16 on 2018/03/23 14:48
I access this app about once a week. Not very often. Every single time I open it, it asks for my password, if I want to enable touch ID and if I want to sync it. Such a pain. Why cant it be like every other touch ID app and recognize it every single time? Whats the point of touch ID if you have to verify your password regardless? Let’s be honest, how much personal information is on here? My banking app has more personal information available than this app and I have only signed in once. That was when I installed it and set up touch ID. Now, touch ID works every single time. This app should have the same functionality or its just a waste of time.
Difficult for the Elderly
by Stubear52 on 2019/09/29 19:38
The controls at the bottom are extremely difficult to use for my 92 year old father-in-law. Too small. Consideration needs to be given for poor eyesight and motor control. He relies on Member Tools as a member of the Elders Quorum Presidency, but it’s just too difficult to navigate compared to older versions. Having been required to update due to the fact that his version was no longer supported, he is now left with an app he struggles with. The same issue applies to LDS Library! Thanks.
Great Improvements
by TJ Olsen on 2018/08/19 19:47
This app is getting better all the time. One thing though, you really need to get rid of the notifications that appear on every single button press. When I press a button, I really don’t need a notification to tell me I pressed a button or a notification letting me know what process just happened. That seems like a debug feature and not something the user should be seeing.
Photo Upload
by Hungry_Student on 2020/01/23 05:31
Overall the app is great. I love the functionality and being able to quickly see ward leadership and member contact information. One bug I’ve been running into is with the photo upload. I’ve been trying for weeks to change my family’s photo, but no matter how many times I try and no matter what picture I try, I get a message that the upload failed.
Needs serious attention
by Abelhawk on 2019/08/25 22:15
I’m appalled at how badly this app is set up. The security is unnecessarily tight, to the point of asking for the password even if you minimize the app, which can delete your work. Emailing organizations doesn’t work as the Send button is inexplicably frayed out. The pictures for members phase in and out of display unless you go all the way into individual pictures to refresh them. To whomever is managing this app, please take some time to redo the way the app handles basic things like syncing and displaying information, because much more basic apps can do it just fine.
Directory, not much more
by emilyadriana1 on 2019/03/07 21:43
It works as a directory just fine. But if you try and use other “tools” it has less than reliable results. I’ve reached out to the app support a number of times and just been told to restart the app. This has been through numerous updates, and the issue with the temples crashing whenever you try to look at a schedule or other info on a temple that is not your assigned one by the area. It happened when searching by name or nearby, and even happens on the assigned temple if you try and look more than a day in advance for a session schedule.
Back to paper
by 1utgirl on 2019/11/10 22:09
I understand that it is in Apple's best interest to do things that force people to buy new devices. I think it's a dishonest business practice, but I understand Apple is in the business of making money and crippling my device is one way they can force me to buy a new one. I don't understand the church playing along with that game, though. By making the church apps compatible with only the latest devices, I am forced to either shell out an irresponsible amount of money for the latest, greatest shiny thing, or go back to paper. For now I'm using paper manuals, texting numbers to other members of the presidency so they can enter my numbers in the quarterly report, and asking the clerk to print out paper versions of the lists and reports I need. I am grateful everyone is understanding and no one is asking things like, "So when are you going to upgrade so we don't have to do all this work for you?" I hate the position this has put me in.
Great if you can get into the app
by Emperorbailey on 2018/04/22 20:10
If you need to look up someone’s phone number really quickly, you’re looking at a minimum 15 minute process of logging in, and re-downloading all the data, but possibly an hour, or maybe you just need to try on a different day. It lets you set your thumb print to access, instead of typing in your password, but that expires every couple weeks, making that feature essentially useless. If you can get in, everything is organized really intuitively, and lets you call or text members right from the app. Good luck.
Bugs around sign in and sync.
by ravenrunner999 on 2019/06/30 17:42
This app is great and super useful, except that it has had bugs for the last few years. Frequently I will open the app, sometimes it’ll ask me to sign in, which never work. Then when I sign out all the way, and try to log in again, it may or may not work, but then may not sync. I’ve hoped that new updates would address these issues. Today I couldn’t sign in at all, so I uninstalled the app and reinstalled it, and could sign in no problem. This has happened more than once and is a bit frustrating.
Calendar
by Bbellt on 2019/12/30 00:09
I like this app and use it often. I use my calendar on my phone for EVERYTHING! One thing I wish they would fix on this app is when I copy an event to my phone calendar from the lds tools calendar, and then I go back into my lds tools calendar, it takes me all the way back to “today’s” date. I wish it would go back to the date I was on. It is such a pain and takes forever to add church events from this calendar. PLEASE FIX THIS! Thanks!
Directory
by Terric567 on 2017/07/09 17:15
The only problem I'm finding is that as I looked up myself in the directory my name does not appear under the C category as it should but rather I find it under my wife's maiden name under the S category. I'm not particularly concerned about it but I am concerned that if my name is mixed up how many other names are mixed up as well, it might make it difficult to use if the directory is showing people under names they no longer use and perhaps people don't know.
No longer works
by ElmerT215 on 2020/11/10 00:40
The app no longer works for me. It asked me to re enter my user name and password. I did but it said it was invalid. I reset my password and that worked, but instead of opening the app it went to an update screen that I couldn’t get out of without choosing to update. I clicked to update, but it errored out without updating then went back to the sign in screen. Repeated this process multiple times with no change. I tried deleting the app and reinstalling it, but that didn’t work either. I’m at a loss now.
I can never log in.
by zickerVW on 2017/06/25 05:10
I unload and reload the app, I changed my password, nothing works. It worked fine for years, and suddenly I can't log in anymore. I'm signed in on my computer, but now I can't log in on my phone. (Which is where I need to be able to access addresses!) I've written customer support multiple times to no avail. What happened? It worked just fine for so long? I even got it to work for a few weeks a couple months ago, but then it started saying "downloading..this may take a couple of minutes depending on your connection." And it never downloads. It just sits there.
Disappointing programming
by Mr_Spitzohr on 2019/08/04 03:12
I actually called and spoke to someone in the tech department, explaining that many members do not run out and update their iPads to generation 6, and that the industry standard is to make software backwards compatible with previous versions of operating systems (such as iOS) so members don't suddenly lose the ability to use apps they have grown accustomed to using in their callings. Unfortunately, the response was: "Sorry, we only program for the most current operating system. You'll just have to upgrade." Note: I am a programmer - it's not that hard to make software compatible with older operating systems.
Syncing Issues
by Kaelynne K. on 2020/08/28 04:34
As other people have said I’m also having issues syncing new information. I’ve tried logging out logging back in, manually updating it, and deleting the app. It has repeatedly said member tools not able to sync try again later or has completely frozen. I’ve barely been able to get new information based on missionaries and ministering. I’ve tried everything that’s been advised and still have a corrupted app. It was great about two months ago but now it’s not the app it was before.
Just a question
by m1kk1 on 2020/10/31 18:20
How do I change the member household picture? It looked like I was doing it at one point. I picked a picture, cropped it and everything but then it went back to the original photo.... or does my husband have to do it given that he’s the Head of the household or whatever? My child looks 8 in the photo but now graduated and doesn’t live with us anymore.
Updated: just had to wait a bit...
by hwhip23 on 2020/06/03 13:15
Original review: Switched phones, tried to download the app on my new phone. Nothing. It tries to sign me in and download the data but also fails. Super bummed about this because I rely on this app a LOT and I’m not sure what to do about it. Update: tried again a few hours later, worked just fine. Clearly some problems, but it’s such a good app overall that I increased it to 4 stars
Problem with editing information
by Sari808 on 2020/03/30 20:18
It seems like no matter what, I have the hardest time trying to edit my info and update my photo. My photo is several years old and I try to update it and it always says a connection problem when that’s not the problem. It took me several times to update the contact information, I had to go online to change, delete the app and resign in to get it to update properly. The software needs to be rewritten for this part of the app.
Can’t even sign in
by TrashPanda4Life on 2020/08/02 16:32
This app has never had the best performance and with the latest update it has failed miserably. It kept telling me I needed to sync it. Even with a strong WiFi signal it wasn’t syncing and would get stuck in the same screen. I restarted it several times to no avail. I thought perhaps reinstalling would help, it only made it worse. It asked me to sign in, I did. Only the update screen would show and then it would ask me to sign in again. I tried this process several times. Very disappointing app. There is no support I’ve found to report this issue.
Good when able to use
by LiFeIsAlLoKaY on 2019/02/17 16:02
The actual features of the app are great and I love the UI. However, the Touch ID feature is only enabled for a few weeks or month (not exactly sure) and then I have to sign in again. Not convenient at all. Also, when it forces me to sync it signs me out and then when I try to sign back in I am unable to do so. I tap ‘Sign in’ but nothing happens. I am unable to use the app for a while. Typically I check back a several days later and “magically” I’m able to sign in again. Very frustrating.
Critical Fool
by Family History Diva on 2017/07/31 22:22
I have used and enjoyed this app for a number of years. It has been a critical tool for ward and stake callings. About 2 months ago, this app stopped working on my iPad. The iPad was old and needed toe replaced so I did. I downloaded this to my new iPad and it worked for almost a month and now all I get are empty pages without any names or phone numbers or anything! It has stopped working on my older iPhone, I will not replace that. This is crazy. I have no printed ward or stake directory and this electronic "marvel" gives me nothing! Tell me again why we all had to go digital without any printed backup? Bad choice.
Grateful!
by No&Glo on 2020/01/14 00:08
We have always been appreciative of the amazing advancements in the past years to allow us to access our scriptures & full library on line. We are thankful for those technicians who continue to improve our experience of actually studying all of the interconnections among the scriptures. We are blessed to highlight and create footnotes. Thank you all so much!!!
Rating Trends
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All Versions
4.0
26,035 total
 5
19,090
 4
3,789
 3
857
 2
650
 1
1,649
Current Version (4.2.0)
3.0
2,556 total
 5
827
 4
261
 3
263
 2
303
 1
902
Version History
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App name
Member Tools
Description
The Member Tools app provides members of the church of jesus christ of latter-day saints with the ability to contact ward and stake members, access event calendars, and locate Church meetinghouses and temples. Leaders can also access additional membership information and reports.
Data will not update
by dfrobison on 2021/01/17 19:13
There was a time when I could manually update the data without any issues. It seems that every app update gets worse. I have to deleted the app and reinstall it for the data to update. No matter what I do, it never updates.
Whacked out
by TeganLynne on 2021/01/15 03:10
Lately it’s been telling me to update by September 11. Mind you it’s January 14 and totally up to date. It wouldn’t sync. I kept trying but no bueno, it wouldn’t sync no matter what. Finally I uninstalled the app and reinstalled. And can’t login! I know my password. I even reset it to be safe but that wasn’t necessary as I’d just re-logged into the church website and used the password plus changing my password was pointless. Still wouldn’t let me log in. I’ll be uninstalling for the time being coz it seems everyone with iPhone is having this issue and I’m not gonna go buy an android over it. Lol
Bugs
by Shellamon on 2021/01/13 13:56
So it use to sync and then not ask me till the next month or something like that. Now it asks to sync every time I get out of the app it’s ridiculous! It doesn’t need to sync that often and sometimes it doesn’t even finish the sync. It also won’t let me edit my families photo, I find that irritating too. Other then this it’s nice to keep up on numbers from the ward (if I don’t have to sync all the freaking time)
Please fix the app
by Whisper82d on 2021/01/10 21:56
I haven’t been able to sync, update family photos, or even log in (after I uninstalled the app thinking that would help). I have changed my password on the main website twice in the last ten minutes and verified myself as well, yet the app won’t let me log in now. I hope they fix it as this is the most useful app the church has for doing callings and member service. Thanks
Never updates
by redgreentoad on 2021/01/10 18:36
This app will never update automatically or manually. If I try manually it says failed. A couple years ago the app worked great. Now it does not. Been other problems as well. Not understanding why this can't be fixed to work properly. It's frustrating.
Syncing issues
by Gotanx50 on 2021/01/10 17:00
My wife and I both cannot get the device to sync. Neither manual or automatic synching work. We get failure messages consistently. I would love to help troubleshoot and provide more context. Also, I think it’s a shame that we don’t have any calendar integration functionality. It would be so nice to subscribe to ward or stake events.
Don’t get the current update!!!
by Bball36 on 2021/01/10 12:41
As Primary President I live and die by this app and found it very useful and would have given 5 stars. Until I had to sync the app. With the update, I no longer have access to class lists, bdays, etc which I used daily. The app is now pretty useless to me.
help
by Setindriver on 2021/01/08 17:11
The app will not sinc anymore and about every two to three weeks i’ve got to help as it won’t take my password any more. I’ve deleted the app and reload it but still won’t work.
Randomly showing that leadership only can view members
by juliaakatrinaa on 2021/01/08 14:41
I am trying to use the app for my calling but it leeps locking me out. It says leadership only next to everyone’s name and gives me no access to their info. I am not the only one this is happening to.
Last Update Locked Out Can’t Get In
by mattctr on 2021/01/05 20:57
I’ve uninstalled it and reinstalled it. I’ve logged in and logged out. It won’t let me past the login success screen’s “downloading” /sync indicator. Login is fine. Something is broken. Worked fine before the latest update.
Not Updating properly
by Bags69 on 2021/01/04 16:58
I have the iPhone 12 Pro Max and the app isn’t working properly. It will not update
A useful tool when it works!
by RN4evr on 2021/01/03 14:53
I want desperately for this app to work, but have resolved myself to the fact that it won’t function as intended. I have found using the LCR on the web more accurate. Although the app is more convenient, it’s not trustworthy. I can’t get the information to sync. It continues to tell me there is an error. Surely there is someone at the church who can fix this app and make it useable by members. When this tool works it’s great, but when it won’t sync forget it. It stays stuck and no matter what I do it stays stuck. Please fix this problem. This tool is invaluable for multiple reasons. Very frustrating when it gets stuck trying to sync.
What happened to 2021 birthday
by Moroni36 on 2021/01/02 17:04
My app as of the 1st only shows every birthdate as the 2022 age. 2021 is not showing. This app is so relied upon and important. Some focus is needed to stabilize and fix. Please!
Problem with lists
by violingirl66 on 2021/01/02 15:11
We have been unable to delete or rename lists. The rename box comes up, but the name just reverts back to the original. And nothing happens when delete is requested either by swiping or using the edit button
Fails to sync
by SuperheroSmith on 2021/01/01 16:00
In order to sync and get updated data, I have to delete the app, download it, and set it up again.
Keeps having issues
by gregorysad on 2020/12/31 04:13
You guys did it you made an app that perpetually never works, good job!
This app is the worst!!
by jennica dalton on 2020/12/31 01:18
I’ve had the absolute hardest time using this app. It never lets me login and use it and I’ve tried everything!!
Report functionality
by northsaltlakerick on 2020/12/28 03:56
Sence an update about a year ago, I have not been able to access several reports that are normally available to all members. These are reports that would be very helpful in my current ward calling. After several tries to follow the instructions given by support , I am told these issues may not be able to be resolved for me.
Can’t login
by M273499 on 2020/12/27 23:22
Used to work flawlessly, now for the last few months it’s been complete junk.
Please take us back to the version that added auto update
by Bob 656565 on 2020/12/27 04:45
Update - your last update helped so it did not make you sink every time you went to use the app. But now it tells you you have to sync and you hit the sync but it will not sync. I deleted the app and reinstalled it it but it will not let me sign in now. I beg you to go back to version 3 it worked very well. Version 4 has never worked. If there is a way to go back to 3 I would love it. Please help! This app is worthless at this point. This app worked great I think version 3 but once the auto update was added the quality of the app went down hill. Friday or Saturday of last week I went to use the app and it forced me to log into my account and then slowly downloaded the ward and stake information. Then Sunday when I needed it again it had logged me out and I tried to login again but it is so slow downloading the information times out and makes you TRY TO login again. Well I was unable to and gave up. Monday I was able to login again and then went to use the app again today and it logged me out again and once again I was not able to login again. Please go back to the version that did not have the so called auto update. On those versions I was able to sync the updated information and it did it fast and only occasionally did I have to login to the account I was able to use my thumb print or pin code to get into the app. Please get rid of this auto update and go back to the previous version before the automatic update started, it would have received a perfect score rather than one star. This current version is worthless because when you need it it has logged you out abs you can’t get back in. Thank you.
Will not change my password
by divjfuvkv on 2020/12/24 22:19
No matter what I do...this app will not recognize a new password. I hate this so much.
Great when it works
by lincolnva on 2020/12/24 15:40
Won’t let me login (church username and password working elsewhere). Stopped syncing, won’t resume. Reinstalled still no progress.
Fails to live up to what it needs to do.
by darth-t8r on 2020/12/24 03:22
This app fails to sync and will not update information. I can no longer see my own information in the app.
So many bugs lately
by JMcFam5 on 2020/12/22 15:46
This app use to be amazing, but now it doesn’t want to update and I have to delete it and reinstall it often to update and sync. And I haven’t been able to mark off ministering interviews this last week. It always kicks me out when I’m looking things up on it, then I have to log back in. It’s still great since there aren’t other app options, but I wish it was smoother like it use to be.
Unable to sync
by llpptrtgs on 2020/12/21 01:17
Every time I open the app it asks me to sync but it won’t sync. This has been the case for the past few weeks.
Constant syncs
by Swaynec on 2020/12/20 03:27
It always wants you to sync with you contacts and takes forever to sync when it makes you do it. Or it will end up crashing and not sync at all
Frustrating
by Marlin Kingi on 2020/12/18 06:12
Reset my password multiple times and still will not let me sign in.
A waste of time
by King ADeeDee on 2020/12/17 18:48
Anything this app could do the website can do better
Unable to Update or Sign-in
by ryanmlockwood on 2020/12/13 19:25
I was unable to perform a manual update on multiple attempts. I deleted the application and reinstalled it on my phone and now I cannot sign in with the correct username and password. Not sure what I should do.
Once great, now unusable due to sync problems
by brian_six on 2020/12/13 18:20
Stuck in endless sign-in loops and prompted every sync to set temple recommend settings (why is this not a persistent setting?). I've relied on this app for years and was disappointed to uninstall it. Back to the web...
Always experiences issues updating app data.
by Beck0899 on 2020/12/13 15:30
The app hardly ever updates. I’ve tried using both automatic and manual updates. It takes forever, or stops and doesn’t actually update. The new app update doesn’t address their, and not I get an error that says to try again later. Seriously not worth keeping the app if it’s faster to login online to get the info I actually need.
Caller Id Broken
by IdahoOak on 2020/12/12 19:50
I used to be able to set it such that the phone would use the Tools app as a caller id reference and hence display the name of folks in the church that were trying to call me. Now when I try to set that via phone settings it says “The data provided by Tools is invalid.”
TB
by tk0510 on 2020/12/12 14:59
This happens often and ican be very frustrating! We are out doing visits in the wars and the app logs us out. It will then not let us log back in because we are “not connected to WiFi” Why does I randomly make you sign in quite frequently?
Lots of bugs...still!
by Crashes randomly on 2020/12/11 14:57
App is a must have, but it has lots of problems! Sync freezes up frequently, information does not always sync correctly. I have looked at a record on the website and even after a sync, it does not show up on the app...even after several hours or a day. The list feature is not terribly useful. It is better than nothing, but could be so much better. Need the ability to add a list by role in a unit, that way if a list is created to send emails to the YW Presidents of each ward, for example, and one is changed, the list doesn’t have to be updated (that is helpful because sometimes that change is not always known for a while). Also need the ability to combine lists for emails. Right now, that can’t be done...wastes a lot of time to manually pull information to communicate.
Frequent log outs
by Gus the Trainer on 2020/12/09 23:07
It logs me out of the app and makes me re-sink/update almost every time I use it to find member information. This is a semi-recent change to the app. Hopefully tech specialists can fix the issues! 😬
Frustrated
by Merri Ann on 2020/12/09 22:53
This app would be amazing if it worked all the time. And my husband is Elders Quorum President and uses it all the time. But we both have trouble logging in. And then getting it updated. I put it to update automatically and it changes back to manually by itself. Then I have to go through the process of trying to get logged back in. It would be awesome if someone could get it fixed.
Too many crashes
by Krismort on 2020/12/08 01:13
My ward no longer provides a paper directory so I have to rely on the app or my online account. This app has been quite frustrating, signing me out while I’m using it, and now I can’t sign in. I checked my sign in information on the Church’s website and I’m typing in the correct username and password but it won’t sign me in. With so many counting on this app to contact ward members, we really need a fix for it.
Not showing all ward
by Mmmmmmmnmmm on 2020/12/06 20:28
Application does not show all Ward members. After reset same problem.
Cannot Sync
by redben91 on 2020/12/05 18:17
It’s rough to try to use this app when it requires me to sync, but fails to do so. Hopefully the developers can scrape the money together to fix this issue.
Inconsistency
by AZ-ASU_Devils on 2020/12/03 01:16
What brought me here is because between the months of August - December 2020 I had to change my password over a dozen times to gain access and majority of the time- after changing my password, I still can’t log in. Keep’s stating username or password is incorrect. Yes! I do remember my username and password every time I changed it. There also has been times the App freezes when syncing. This is often. Can’t change/update my profile picture. I was pointed to an alternative direction to change it on the church website but the directions/steps weren’t accurate. I moved into a new house during the middle of the pandemic and my family and I still don’t know anyone in our ward which split and we’re now in a new ward again. It would be nice to have a section in our LDS tools profile for members to input information about themselves such as bio, favorites, hobbies, etc. Make it easier to relate to others aside from being members. However, I have reached my limit with this app.
LDS app
by Jilly53swan on 2020/11/30 22:05
I tried to sign in and the syncing stopped and now I can’t sign in. Please fix the app so I will be able to use it.
Hasn’t worked in months
by Individualvoices on 2020/11/30 17:49
I removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS.
App kicks users out every time it opens
by Marieregency on 2020/11/29 23:40
Makes you log in again, sometimes 2 or 3 times so it can force a “sync” even if it had just been synched. Sometimes decides to kick users out mid session, as in after they’ve logged on and been recognized and are in the middle of creating a report...suddenly decides to stop responding and kicks you out asking you to log in again. Additionally it no longer remembers any settings, including fingerprint login, so when you do go to log in, it makes you type everything in and then asks if you want to set up fingerprint login. The information in the app is ok, but it’s a garbage app. Very buggy, getting more buggy as time goes on , especially with iPhones. Better off not using it if possible and just going through the church website in your browser.
Mr. Brinson
by Jon & Charlotte on 2020/11/29 15:47
Always has problems syncing and other bugs. Used to work great but last year or two has been terrible.
Suggestion for Further Development
by M. Jeffrey Ahern on 2020/11/26 20:47
Overall, this app is pretty good when it works. Unfortunately, it doesn’t work very well most of the time. Constant issues with the sync, and a somewhat confusing format are the drawbacks. They’ve made wonderful improvements over the years, but there is room for improvement. I think the next improvement they should make is a digital temple recommend on the app.
Useless
by Rupert1 Exec Sec on 2020/11/22 21:47
The current version of this app is so buggy it is absolutely unusable
Update to old 5star review
by Jpa11 on 2020/11/22 19:14
New review: no longer syncs. Had a new family move in and show up, then synced and they and a couple others disappeared. Also can’t access the data I should be able to based on the calling I have. These are recurring themes the past 6mos to the point I have not been able to rely on it as I have in the past. I am now on my desk top more and more. Love this app, I use it ALL the time!!! Big help when making visits & have forgotten where person lives, phone #'s, calendaring, etc.
Broken
by Subject_007 on 2020/11/22 18:06
It was working fine but with the latest update it just syncs forever and nothing changes
I can’t record sacrament meeting attendance and no one can
by Amalgamator on 2020/11/22 17:55
I can’t record sacrament attendance and neither can anyone with an iPhone. Android phones still work.
Updating?
by Fiebaiqhrugsaj on 2020/11/22 17:42
I downloaded the app and tried to log in. It opened a screen for downloading data and no matter how many times I try to download it it won’t. I can’t navigate off of this screen. It has stopped responding entirely and only displays the screen where it asks to download data.
When it works it’s awesome
by Jmallred on 2020/11/22 16:17
It struggles to stay signed in.
Unreliable, Sync and Sign-in Issues
by bsiev2 on 2020/11/22 00:56
If it works, it’s great. Over the past few months the app seems to sign me out weekly and then often fails to sync. When a failed sync occurs I cannot sign in and instead use the website. Ranking it 1 star because I think I spend more time trying to troubleshoot them to use. Hopefully it becomes reliable in the coming months. Thanks!
App Just Not Working, Please Fix
by Maverick7162534 on 2020/11/21 20:45
I believe there is a major problem with the app that is not being understood or fixed by the app developers. Please do not reply to this message with the stock answer below. I’ve tried it multiple times without it fixing the problem. So have others I’ve talked to. This is not a problem with my phone of other people’s phones. I am confident it is a problem with the app. Basically, the app signs users out every time it’s opened and requires users to sign in again and downloaded all the data every time they open the app. And on Sundays, when users need it most, the app will not download data at all. Please fix. Prior Response that doesn’t fix the problem above: Dear Member, The following list below contains suggestions for how to resolve updating/syncing problems: Turn off the mobile device completely, wait a couple of minutes, then turn it on again. Rebooting will reset the app. Delete the app, wait a few hours and then download it from the App Store or the Play Store. The wait time is crucial to ensure that the old version isn't pulled back up. Go to the More Menu > Settings > Refresh Data. This will kick-start the automatic updates as well. Version: 4.1.1 build 7068 OS 13.5.1 iPhone 8 (CDMA) Member: turbo683 TEST Tools 7068 / iOS iOS Locale: en-US id : 3762958405 17183 : 504548
Useful but buggy
by niferjenniferjen on 2020/11/21 20:03
You have to have this app, but plan to be frustrated. For example, I need to find out if my girls have the same Primary teacher that they had before Covid but the app freezes on that particular screen. It picks and chooses what it will let you see and do. Very persnickety and undependable.
Useless
by RichTC on 2020/11/21 00:25
This app will not update, refresh, or “synch.” It has not updated for over six months. My sign-in works fine on the Church website but, it fails every time I use it on this app.
Part time
by cap caldwell on 2020/11/20 03:09
This app only functions half the time. Not sure why over the last year it’s become unreliable.
Stuck updating.
by elijahrlb on 2020/11/19 22:56
It won’t go past the “updating” circle when logging in. This needs to get fixed as I use this app often.
Amazingly Helpful
by Hills1144 on 2020/11/18 13:29
I love this app! Makes my church calling so much easier.
Great when if works.
by fbootay on 2020/11/16 00:29
I use this everyday. I’d say it works 2 of the 7 days a week. Never on Sundays.
App broken
by R_Norman on 2020/11/15 21:56
Wont sync anymore on any of my families phones on several different accounts. Love this app when it works.
Can’t login and sync
by tolmeron on 2020/11/15 21:02
This seems to be a very common issue. I log in I think and then it doesn’t have any option beyond the sync settings
Not working properly
by drydenlisa on 2020/11/15 20:36
I have had to delete and reinstall this app many times in the past few months because it will not update. It begins the process and then just freeze. So I have to delete the app and reinstall it to get it to work again. Which only lasts until I need to log in again. Very frustrating. When it works it very nice though.
Constantly logging out and resyncing
by Ryan in WA on 2020/11/15 20:30
iPhone XR. Reinstalled several times and still randomly logs you out and struggles to update and re-sync.
Unusable
by Cody1kenobi on 2020/11/15 19:55
Requires a sync and a login upon every use. Will log in but sync either gets stuck or takes 15 mins to update.
Annoying
by Daveslady22 on 2020/11/15 19:48
Only works sometimes. Recently unable to sync and it won’t bring up anything in my ward.
Total junk
by abigailc95 on 2020/11/15 19:15
What happened? I cannot use this app. I deleted and reinstalled it two different ways and it just says updating and keeps logging me off and not updating. I’m done trying now that it’s been more than 24 hours “updating” I give up. I guess I just can’t use this app anymore.
App won’t sync.
by Htkr2 on 2020/11/15 18:54
App won’t sync and has been having major issues. Big disappointment.
Will not open and sync
by Stravinsky371 on 2020/11/15 17:42
This app will constantly sign me out and will not sync data. While it could be very helpful, it is actually extremely frustrating.
It’s been terrible lately
by Ty Allen on 2020/11/15 17:01
This app used to work great for me. Now it won’t update my stake information, but just says it can’t update. It’s become very unreliable. I hope the bugs get worked out very soon because it’s a very important app for church members.
Exceptional App!!!
by TSuperman1 on 2020/11/14 16:40
Great tool; however, the sync process isn’t working. I haven’t been able to sync for weeks! This needs to be addressed. Thank you!
Why is this still an issue
by JMwatts on 2020/11/10 22:34
Why is syncing or updating on older devices still an issue?
Recent update debacle
by JeccaJec on 2020/11/10 16:20
I am sure I am not alone in my plight. However, I can not see anything in my member tools now. It’s all blank screens, which is problematic for my callings 😬. I also can not update the calendar (neither can our bishop) or access the info online either. Please fix ASAP, we’ve come to rely on this app for so much!
No longer works
by ElmerT215 on 2020/11/10 00:40
The app no longer works for me. It asked me to re enter my user name and password. I did but it said it was invalid. I reset my password and that worked, but instead of opening the app it went to an update screen that I couldn’t get out of without choosing to update. I clicked to update, but it errored out without updating then went back to the sign in screen. Repeated this process multiple times with no change. I tried deleting the app and reinstalling it, but that didn’t work either. I’m at a loss now.
Unable to Sync
by Molly_Lynn on 2020/11/09 15:34
This is the second time this year that I've had to change my password; I download and redownload the app to have it sync and work again! Outrageous! Fire your tech people and hire someone else.
Update syncing issues
by Jtaytoday on 2020/11/09 05:25
Logs me out unexpectedly, when I log back in gets frozen in update / sync
Unable to sync
by Melsaccount on 2020/11/09 04:40
It used to work great. Now it no longer syncs not sure if it start before or after I upgraded to iOS 14.2
Continued update/lockout
by just another member on 2020/11/09 04:17
As already said, again & again, problems with app locking out when trying to update. I got a new phone after last month’s problem locking up. It took didn’t give a full update and when I attempted to manually do it, it locked up again
Not updating
by Roya221 on 2020/11/09 03:09
All of a sudden my app won’t update my info and it stays locked on the update page so I can’t see any info. Please update the app.
Broken on iPhone 6s and 6plus
by gerrygj on 2020/11/09 02:44
The app stalls whenever I try to sink. We need this app to work properly now more than ever because of Covid. Please fix.
Stopped working
by juneboy64 on 2020/11/09 02:31
App stop working while trying to Sync. Won’t come back up. Deleted and reinstalled at least six times. Still not working. Piece of garbage.
App Does Not Sync & Sign Me In
by Skiscott50 on 2020/11/09 02:09
I’ve used tools for years & it’s been great. Now, after quarantine and cessation of in-person meetings, it fails to work. Developers need to fix app and update.
We can’t sync
by REMarketeer on 2020/11/09 01:56
This has been an ongoing issue for a couple of months. We can’t sync. If you delete the app and download now you can’t even anything. It needs to be fixed.
Can’t load it at all
by Mitchsaat on 2020/11/09 01:30
The app has gotten so bad that’s it’s at the point where I can’t even sign in and sync my ward information at all. As of right now, it’s completely useless.
Useful when it works
by ✓ΛΚΣ on 2020/11/09 01:11
Very helpful when it works, but there are frequently issues and it doesn’t work at all right now. I’ve deleted it completely, tried logging out and resetting it, etc. Continues to cycle saying it’s updating, then just freezes at about 1/4.
Used to work a little
by RUCRZY2 on 2020/11/09 00:32
Used this app all the time for my calling. Last huge update destroyed the app. Unable to update more than once. After that I have to reinstall the app. Information never updates. They added an auto update feature that has never worked once for me. With outdated information this app causes me to make errors. I am using an iPhone 11 Pro. With updated OS. Please give up some of the bells and whistles and go back to a functioning app. Please!
New Issues
by Beau199996 on 2020/11/08 23:34
I’ve never had any issues with this app until the last couple of weeks. It opens to the update page and I can’t go anywhere else in the app. It also always fails the sync or update.
Used to be reliable
by 704002 on 2020/11/08 22:56
I don’t know what happened but ever since the auto update feature came on board the information in the app doesn’t match what’s online. For instance, I moved a record in and online information confirmed it but after making numerous attempts to sync the member showed up in the member list but to this day doesn’t appear in the members moved in list. Moved a record out yesterday and he doesn’t show in any report in the app but does show online. The app is more convenient when in a meeting but only when the information is true and correct. I’d recommend getting rid of auto update until it can function correctly.
Please hire more/better developers
by Its-Aight-Reviews on 2020/11/08 22:52
This is one of the most buggy pieces of software the church has made. Easily the most unreliable app on my phone.
Syncing needs FIXING
by Ikatiejens on 2020/11/08 21:38
I have the newest version of the App in iOS, version 13.7, on iPhone 8+. Since the update, the Synch does NOT work. The “circle-arrows” just keep spinning and spinning. I left the App open for 10 minutes and it STILL did not finish syncing. I LOVE having this App. Thank you for all the work that has gone into it already! I’m sure you’ll get it fixed.
Won’t sync
by Todd--Black on 2020/11/08 20:28
I have not been able to sync for over a month now. It acts like it’s updating but times out and I get a sync error. I see others have had this problem but there appears to be little admin support on this. I’ve deleted and downloaded the app several times and nothing works.
Rarely Works
by GMoyes on 2020/11/08 20:21
I have to re-login every time I use the app. It often won’t sync or even let me login, it’ll just fail over and over. Please fix this app.
Unable to login, Sync, or contact developer
by mechemike on 2020/11/08 19:42
Completely unusable. Can’t log in, can’t sync, and the “contact us” link in the help section does not work. Seems like the login/sync issue has been around for a while. PLEASE FIX THIS!!!
App has gotten worst
by krzdawg on 2020/11/08 19:40
I’ve reset my passwords so many times but I kept receiving the sign in error message. Very frustrating. Finally delete it. Useless!
Update
by chewy-dewy on 2020/11/08 19:19
Since the last update(3 weeks ago) I open the app, get logged in , it automatically tried to update for 20 minutes and then fails. I’ve tried with and without WiFi, if removed the app and downloaded the whole thing all over again... all the no avail ....frustration
Won’t update or let me login in
by heuebdbfjdj d on 2020/11/08 18:18
I’m completely locked out. The app is extremely glitchy and it won’t let me sign in or sign out. I can’t update it on WiFi or off WiFi. I’ve tried deleting the app all together and re-downloading it and it doesn’t help. Guess this app won’t exist on my phone until the problems are fixed. Hope to get it back one day!
Haven’t been able update
by Treich23 on 2020/11/08 18:03
I don’t know what’s going on, but neither my husband nor I have been able to update for a couple of months.
Syncing issues
by Drewdowns on 2020/11/08 17:59
Not sure if there was a recent update, but I can’t get it to sync. I can’t access any information because I can’t sync and it logged me out because of not syncing. Please help. I’m on an iPhone 6s
Automatic Updates Don’t
by Casual Fan in Chicagoland on 2020/11/08 17:59
I turned on automatic updates. It never updated. Now I am unable to log in. How do I fix this issue?
So much potential, so many glitches
by Mrs. B. in NV on 2020/11/08 16:19
This app struggles to sync. I’ll get notifications that I need to sync, but I’m not always able to. Today it just kept spinning—through 3 attempts. Also, there’s a weird delay with profile photos. I’ve changed my kids’ photos, but sometimes it still shows their old ones.
Work in progress
by alex7wood on 2018/09/14 14:27
I’m changing my review because the app has gotten better, but I do have another suggestion that came about because of a frustration. I’m living in a new area and recently there was an activity at the stake center. Well, the app kept sending my google maps to a location where there is no church building! I at least knew not to follow it, but then I was stuck for awhile trying to figure out how to get to the stake center. It was frustrating and I was late. I would appreciate it if in the “Chapels” tab, that instead of it just opening straight to a map that it first gives you the addresses of each building in YOUR STAKE and labels them (e.g. Stake Center, Ward 22, Sun Ward, etc.) so you can copy and paste the addresses. Then below that there should be the option to “open map” so you can see a map of all the buildings in the world like it already does. Thank you.
Syncing Issue Resolved - Instructions
by NorthCountyNet on 2020/11/02 05:28
So the syncing issue, for me anyway, has been going on for quite some time. I’ve developed Apps in the past and finally had some time to dig in and dedicate to testing this one, to see if I could find a pattern to the issue. I’ve been able to reproduce the issue and fix it multiple times now. Here are steps I took to fix the Syncing issue. For reference I am on the latest update of iOS on an iPhone 11 Pro. - Here is the fix - Open the app and immediately click Help in the upper right of the screen, Click Sign Out / Reset and then OK. Then, Delete the App from your phone and then re-download it. Sign in and accept the permissions. Sign in and let it update. The update will likely take a while, a few minutes (3-5) for me. It should work. It worked for me a few times on a few devices. Here’s the other important thing. If you want to make updates much much faster go to Settings, under the More... menu and turn off Download Photos. The issue may actually be caused by turning on Download Photos. This is a great app, when it’s syncing. Enjoy.
Too many problems with this app
by Bessy Herrera on 2020/10/25 20:32
I have been frustrated with app since was created. It is hard to sync, sometimes the app just don’t let you sync. I used to see the self reliance missionaries of my ward and know it says that i have no access to it. Sometimes I open it and close itself immediately. Sometimes just start syncing for ever and never end. Many times it says that my password and id is incorrect and i know it is not. I had to change passwords a lot because this don't let me used my real id and password. I took this app from my apps and put it back and still the same problem or a new one. I am just annoyed by the church’s apps. I have the same problems with the Gospel Library app, Memory and Family tree. For a week I wasn’t able to see all my memories. They just disappeared. I was so scared of losing my journal entries. Anyway, this is a negative review for another app. Please dedicate my time on this apps and fix these problems. I would not use this apps but because of my callings I have too. These apps are very useful when they work properly. Let take advantage of technology and make the best of this apps so we can do our callings better. Thank you.
Suddenly Unable to Sync
by pest5551212 on 2019/06/25 05:34
Like several others note the app suddenly and recently stopped being able to finish it's sync process. This may have been triggered by multiple attempts to sync while the Church's web site was having seizures yesterday. Since the Church's web site became functional again I tried to sync repeatedly (because the app wouldn't let me do anything else), and I tried the usual iOS methods for removing and restoring the app. The fix this time was to go deep in iOS settings and delete the app along with it's data and documents. (Try Settings, General, iPhone Storage, open the Tools app listing and choose Delete App.) This app still needs fixing. Maybe allow customers to kill an obviously stalled sync process and/or clear failed sync downloads from within the app. Maybe prevent the app from trying to sync when Church web resources are glitching. Like others I've learned to expect the app to catastrophically fail at the most inopportune times and function reasonably well only when it's not really needed. Having functioned as a ward, assistant, or stake clerk for around 35 years this app is the only tool so far that has not been reliable. I've been wishing it would get better since it was made available. Function increases have been great. It now needs stability/reliability fixes.
Needs fixing immediately
by Mqlxnsjdugheisapxzksnrvh on 2020/09/06 17:54
**UPDATE** This is the 2nd review I am sending in. Still having issues with syncing. Please take some time to fix this issue! I would like the benefit of being able to access ward information from my phone in order to fulfill my church calling. I haven’t really had any issues with this app in the past, but lately it has consistently been having issues with not being able to sync manually or automatically. Would really appreciate it if this app could have a major fix through, I use this app for my church calling constantly and it’s frustrating that the app isn’t working on my phone.
Hasn’t worked in months
by Individualvoices on 2020/11/30 17:49
I removed this app from my phone months ago, and every so often (once a month?) I try redownloading it to see if the issues have been fixed. Not a chance. I am not able to download/sync my data/properly sign in regardless of how often I uninstall and reinstall this app. It just stays stuck on the “updating” wheel. On the random occasions it does sign in (when whichever stars seem to be aligned), it refuses to remain signed in and/or doesn’t let me navigate away from the “Updates” page to access my actual information. I think the last time I was actually able to access my ward info from this app was maybe... June or July? I’ve kinda given up on the app. Maybe one day they’ll fix it, but in the meantime I have been using the church website’s Ward/Stake portal to get ministering and committee information—which is a lot worse in terms of design and UX, and is a headache to use, but at least it LOADS.
Lots of bugs...still!
by Crashes randomly on 2020/12/11 14:57
App is a must have, but it has lots of problems! Sync freezes up frequently, information does not always sync correctly. I have looked at a record on the website and even after a sync, it does not show up on the app...even after several hours or a day. The list feature is not terribly useful. It is better than nothing, but could be so much better. Need the ability to add a list by role in a unit, that way if a list is created to send emails to the YW Presidents of each ward, for example, and one is changed, the list doesn’t have to be updated (that is helpful because sometimes that change is not always known for a while). Also need the ability to combine lists for emails. Right now, that can’t be done...wastes a lot of time to manually pull information to communicate.
Unable to see current data
by Sumpey1 on 2020/05/24 09:53
I am having syncing issues it seems. Not able to see current information in the directory. Member’s phone number is changed but I still see the old phone number. She and another sister I checked with is able to see the correct phone number. I have synced twice, no change. I turned off my phone and left it off for over three hours, and still the same. I have deleted the app, waited for several hours before installing again and the same thing. I have deleted it from all my devices, but no different. I do not get the option to reinstall, only to open because it is in the “cloud”. Please advise how to avoided installing the same corrupt app. It is not showing in iCloud in settings.
Great app, with more great to come I hope
by aberrantartist on 2017/10/15 11:25
Great app that makes it easy to connect to your ward, and easily contact anyone. The newest update has also made the UI much cleaner, and up to date with today’s standards. It is very nice. What would make it even better is having the ability to not I only search or categorize by last name, but by first name also. It would also be very helpful if all the pieces of information were standardized in their format such as the phone numbers where some appear with dashes, an others without them. The dashes make it much easier to read when you need to write down a phone number.
Great App!
by Mararunner on 2019/02/15 20:56
I use this app all the time and it works amazing! So glad we have an app like this now and how we can easily connect with the missionaries as well. There are only two things I would want changed to this app. First, is to be able to save events to other calendars than just apple calendar(I have an iPhone). It won't let me choose my Google calendar to transfer an event from the app calendar to my calendar. Second, it would be amazing to be able to add events in the app and not have to go to the website to do it. Thanks for all the amazing improvements that you keep putting into the app.
Constantly logs me out
by mmbrad82 on 2020/10/18 21:49
App has worked great up until several months ago. Using iPhone 11. No longer remembers my credentials, kicks me out multiple times a day. Once I do log back in, after 3-5 minutes of updating it may or may not let me back in. Submitted a ticket for this issue and was given three steps: Turn off the mobile device completely, wait a couple of minutes, then turn it on again. Rebooting will reset the app. Delete the app, wait a few hours and then download it from the App Store or the Play Store. The wait time is crucial to ensure that the old version isn't pulled back up. Go to the More Menu > Settings > Refresh Data. This will kick-start the automatic updates as well. After going through the steps twice on separate occasions, still have the same issue.
Used to be reliable
by 704002 on 2020/11/08 22:56
I don’t know what happened but ever since the auto update feature came on board the information in the app doesn’t match what’s online. For instance, I moved a record in and online information confirmed it but after making numerous attempts to sync the member showed up in the member list but to this day doesn’t appear in the members moved in list. Moved a record out yesterday and he doesn’t show in any report in the app but does show online. The app is more convenient when in a meeting but only when the information is true and correct. I’d recommend getting rid of auto update until it can function correctly.
App no longer works for older devices
by Jumper54322 on 2019/08/20 16:53
According to church app support, this app no longer works per new Apple protocols unless you have iOS 11 and higher. Nothing can be done. Older iOS will no longer work. They church app support suggestion is to do the online internet search to find the info needed. I can't update my OS because will lose access to 9 apps I paid for that no longer exists that I use weekly if not daily. Wish I had known about losing member tool access with the latest syn before hand. Would have saved important member contact info into contact app before hand. Just wanted to warn others that you may lose the app if you do the next syn, and sooner or later, all will have to syn. Older devices are being left behind as the church moves forward.
Stopped working
by Diane Silla on 2020/10/25 19:39
Around the beginning of 2020 the app stopped working. Occasionally I will be able to use it briefly before it starts “updating,” & seizes up. I’ve done everything—restarting the app, deleting & reinstalling the app, & even deleting it from settings. Nothing works. Since I have a leadership position this is really inconvenient. It seems to me like the church’s tech was great until the end of 2019. Then it was like they were too ambitious & trying to change everything at once. Websites & content that I used before couldn’t be found, apps (including Tools) weren't navigable & crashed, & I’ve even been disappointed with the Gospel Living app. It hasn’t delivered on promises. Perhaps covid has complicated everything? Maybe my 6S+ is too old to smoothly install the updates? I’m not sure. 😟
Great App
by Kbrady88 on 2020/10/04 21:07
Normally I have no complaints about this app. It’s great and very useful! However, specifically this weekend when I’ve tried to do a manual update it’s been giving me an error message saying that the church site is down for maintenance. That’s not true. I’ve checked and the website works. I’m watching Conference right now through the Gospel Library which I believe it powered by fhe website. I’ve been on the website and it’s not down. What’s going on. I was at a friend’s for the morning session and her app was working just fine. Why doesn’t mine work?
So Much Helpful Info at Our Fingertips
by w.smythe on 2018/04/03 17:34
It’s easy to take this for granted, but I remember the days of printed Stake directories. We have it good. I use this reliable, intuitive app for a hundred little tasks and questions: getting around on splits with missionaries, keeping track of kids’ names and birthdays, helping youth sign up for FamilySearch accounts, reviewing new move-ins, and much more. Would love to see in future releases: a map module like the one on LCR; my location and option for driving directions; ability for clerks etc to update info in the app; and reporting for HT (now ministering).
A necessary tool, that sometimes even works
by Cobalt Wraith on 2019/10/29 16:49
This app has been a lifesaver so many times for helping me stay in touch with my ward or fulfill callings! This year however it has been very hit and miss as to whether I can use it. Between mandatory syncs that freeze up, but still lock me out of my contacts until they are done, error messages when trying to contact support, and intermittent issues with biometrics for login, I never know if I’ll be able to use it or not. I appreciate the new features over the last few years, but can we please go back to basics and make the app reliable again before anything else?
So frustrating
by GwendolynsOasis on 2019/12/10 19:52
I’m locked out of this app because it constantly tells me the church website is down for maintenance when I try to sync. That is completely untrue as I am able to log in to the church site easily every time. So it’s stuck on the opening sync screen, telling me it can’t sync. I have a new phone as of one year ago & I'm running a current iOS. I’ve deleted & reinstalled the app with no improvement. Since we no longer receive paper ward or stake directories, what are we supposed to do to reach other members when this app doesn’t work? This app is an important tool for members. It’s baffling to me that the developers still haven’t fixed it. It could be great but unfortunately it’s completely unusable. Please fix it!
Monthly sign in is the worst
by lawman321 on 2018/08/09 01:33
I’m sure there’s a reason for it (I’ll reserve judgment on whether it’s a good one or not), but it’s seriously obnoxious, since if I’m opening the app, it’s because I want to look something up, but can’t until I jump through the required hoops. Please at least add an extension for 1Password so that when it forces me to sign in again for the 800th time I don’t have to leave LDS Tools, go into 1Password, and go back to LDS Tools. Small complaint? Maybe, but iOS has had the ability to use extensions since iOS 8, which was released in 2014.
Would the Church ever consider digital Temple Recomends?
by BillJoeBob on 2019/12/26 16:31
I woke up early to go to the temple with my wife and son and when checking to make sure I had my recommend, I realized that I had misplaced it somehow. Anyway, I had to send the two of them off and it later occurred to me that this app shows my temple recommend status as being active. I don’t know if this would have sufficed, but it did give me pause thinking that a digital version, one that could be added to my ewallet would be very convenient.
Too many bugs!
by Hizzoner49 on 2020/10/05 01:13
When it works it is wonderful. It just has too many random failures. For a while my password worked on my iPad but on my iPhone it wouldn’t accept the same password. Before it just lost all info in the middle of a bishopric meeting. And for a couple of weeks the app on my year-old iPhone XR has insisted on updating whenever I open it, even when it’s set for manual updates. Then it spends 10 minutes failing to update and finally tells me Tools is unavailable right now. As a bishop, I really need this app but I can’t count on using Tools on my phone—even though it works great on my old iPad. Please either get this fixed or give us another app.
Good idea, but used dishonestly
by ottles91 on 2019/09/22 16:46
This app seems like a decent enough idea in theory, but in practice it’s caused me a lot of grief. See, I haven’t been involved with the Mormon church in several years, but since the local membership and clergy has full access to my contact information (which I can’t seem to erase myself) I still get frequent contact from local leaders and members. I have no ill-will toward the local members in my area, but frankly they’re wasting their time with me. I’m not interested in going back to their church. Please, please update this with an option to either hide or erase my information so that the local members can focus on people who are actively interested in being involved.
App not working
by svmapa on 2018/11/15 14:27
This app was working fine all long until a couple months ago. It asked to be sign in then it tells me that it may take a few minutes to download. The download is complete but it just sit there and does not do anything else. I'm clicking on any button I can find and it took me to the App Store. It gives me the Open feature but when I click on it, it just takes me back to the login page with the download message still on. The only access I have is to write this review. This is a great app when it works and I depend on it heavily for my church calling. Please, fix this or if anyone knows of what I'm doing wrong, let me know. Thank you.
A useful tool when it works!
by RN4evr on 2021/01/03 14:53
I want desperately for this app to work, but have resolved myself to the fact that it won’t function as intended. I have found using the LCR on the web more accurate. Although the app is more convenient, it’s not trustworthy. I can’t get the information to sync. It continues to tell me there is an error. Surely there is someone at the church who can fix this app and make it useable by members. When this tool works it’s great, but when it won’t sync forget it. It stays stuck and no matter what I do it stays stuck. Please fix this problem. This tool is invaluable for multiple reasons. Very frustrating when it gets stuck trying to sync.
Bug with iOS 14
by majorgearhead on 2020/09/23 15:02
This tool works well except with iOS 14 you are no longer able to enable the app in the Phone->Call Blocking & Identification. When you select it, there is a pause and then an error message “The data provided by Tools was invalid. You may try enabling the extension again, and if the problem persists contact the application developer.” I have not found a way to contact the application developers at the church so hoping this review piques someone’s interest. This is a feature I love.
Update trouble fixed
by JMarq65 on 2020/08/19 14:47
I use this app a lot! When the last update in July 2020 came out, I could no longer sync my device (iPhone). However, once I deleted the app and reloaded it, the new features for security sign in popped up and everything worked again. All my lists for my calling and everything was there. This app makes my life a WHOLE lot easier than going to the LCR on the Church website for my callings. If you’re having trouble syncing, try uninstalling the app.
App not working
by svmapa on 2018/11/15 14:27
This app was working fine all long until a couple months ago. It asked to be sign in then it tells me that it may take a few minutes to download. The download is complete but it just sit there and does not do anything else. I'm clicking on any button I can find and it took me to the App Store. It gives me the Open feature but when I click on it, it just takes me back to the login page with the download message still on. The only access I have is to write this review. This is a great app when it works and I depend on it heavily for my church calling. Please, fix this or if anyone knows of what I'm doing wrong, let me know. Thank you.
Touch ID is pointless
by jrfalcon16 on 2018/03/23 14:48
I access this app about once a week. Not very often. Every single time I open it, it asks for my password, if I want to enable touch ID and if I want to sync it. Such a pain. Why cant it be like every other touch ID app and recognize it every single time? Whats the point of touch ID if you have to verify your password regardless? Let’s be honest, how much personal information is on here? My banking app has more personal information available than this app and I have only signed in once. That was when I installed it and set up touch ID. Now, touch ID works every single time. This app should have the same functionality or its just a waste of time.
Difficult for the Elderly
by Stubear52 on 2019/09/29 19:38
The controls at the bottom are extremely difficult to use for my 92 year old father-in-law. Too small. Consideration needs to be given for poor eyesight and motor control. He relies on Member Tools as a member of the Elders Quorum Presidency, but it’s just too difficult to navigate compared to older versions. Having been required to update due to the fact that his version was no longer supported, he is now left with an app he struggles with. The same issue applies to LDS Library! Thanks.
Great Improvements
by TJ Olsen on 2018/08/19 19:47
This app is getting better all the time. One thing though, you really need to get rid of the notifications that appear on every single button press. When I press a button, I really don’t need a notification to tell me I pressed a button or a notification letting me know what process just happened. That seems like a debug feature and not something the user should be seeing.
Photo Upload
by Hungry_Student on 2020/01/23 05:31
Overall the app is great. I love the functionality and being able to quickly see ward leadership and member contact information. One bug I’ve been running into is with the photo upload. I’ve been trying for weeks to change my family’s photo, but no matter how many times I try and no matter what picture I try, I get a message that the upload failed.
Needs serious attention
by Abelhawk on 2019/08/25 22:15
I’m appalled at how badly this app is set up. The security is unnecessarily tight, to the point of asking for the password even if you minimize the app, which can delete your work. Emailing organizations doesn’t work as the Send button is inexplicably frayed out. The pictures for members phase in and out of display unless you go all the way into individual pictures to refresh them. To whomever is managing this app, please take some time to redo the way the app handles basic things like syncing and displaying information, because much more basic apps can do it just fine.
Directory, not much more
by emilyadriana1 on 2019/03/07 21:43
It works as a directory just fine. But if you try and use other “tools” it has less than reliable results. I’ve reached out to the app support a number of times and just been told to restart the app. This has been through numerous updates, and the issue with the temples crashing whenever you try to look at a schedule or other info on a temple that is not your assigned one by the area. It happened when searching by name or nearby, and even happens on the assigned temple if you try and look more than a day in advance for a session schedule.
Back to paper
by 1utgirl on 2019/11/10 22:09
I understand that it is in Apple's best interest to do things that force people to buy new devices. I think it's a dishonest business practice, but I understand Apple is in the business of making money and crippling my device is one way they can force me to buy a new one. I don't understand the church playing along with that game, though. By making the church apps compatible with only the latest devices, I am forced to either shell out an irresponsible amount of money for the latest, greatest shiny thing, or go back to paper. For now I'm using paper manuals, texting numbers to other members of the presidency so they can enter my numbers in the quarterly report, and asking the clerk to print out paper versions of the lists and reports I need. I am grateful everyone is understanding and no one is asking things like, "So when are you going to upgrade so we don't have to do all this work for you?" I hate the position this has put me in.
Great if you can get into the app
by Emperorbailey on 2018/04/22 20:10
If you need to look up someone’s phone number really quickly, you’re looking at a minimum 15 minute process of logging in, and re-downloading all the data, but possibly an hour, or maybe you just need to try on a different day. It lets you set your thumb print to access, instead of typing in your password, but that expires every couple weeks, making that feature essentially useless. If you can get in, everything is organized really intuitively, and lets you call or text members right from the app. Good luck.
Bugs around sign in and sync.
by ravenrunner999 on 2019/06/30 17:42
This app is great and super useful, except that it has had bugs for the last few years. Frequently I will open the app, sometimes it’ll ask me to sign in, which never work. Then when I sign out all the way, and try to log in again, it may or may not work, but then may not sync. I’ve hoped that new updates would address these issues. Today I couldn’t sign in at all, so I uninstalled the app and reinstalled it, and could sign in no problem. This has happened more than once and is a bit frustrating.
Calendar
by Bbellt on 2019/12/30 00:09
I like this app and use it often. I use my calendar on my phone for EVERYTHING! One thing I wish they would fix on this app is when I copy an event to my phone calendar from the lds tools calendar, and then I go back into my lds tools calendar, it takes me all the way back to “today’s” date. I wish it would go back to the date I was on. It is such a pain and takes forever to add church events from this calendar. PLEASE FIX THIS! Thanks!
Directory
by Terric567 on 2017/07/09 17:15
The only problem I'm finding is that as I looked up myself in the directory my name does not appear under the C category as it should but rather I find it under my wife's maiden name under the S category. I'm not particularly concerned about it but I am concerned that if my name is mixed up how many other names are mixed up as well, it might make it difficult to use if the directory is showing people under names they no longer use and perhaps people don't know.
No longer works
by ElmerT215 on 2020/11/10 00:40
The app no longer works for me. It asked me to re enter my user name and password. I did but it said it was invalid. I reset my password and that worked, but instead of opening the app it went to an update screen that I couldn’t get out of without choosing to update. I clicked to update, but it errored out without updating then went back to the sign in screen. Repeated this process multiple times with no change. I tried deleting the app and reinstalling it, but that didn’t work either. I’m at a loss now.
I can never log in.
by zickerVW on 2017/06/25 05:10
I unload and reload the app, I changed my password, nothing works. It worked fine for years, and suddenly I can't log in anymore. I'm signed in on my computer, but now I can't log in on my phone. (Which is where I need to be able to access addresses!) I've written customer support multiple times to no avail. What happened? It worked just fine for so long? I even got it to work for a few weeks a couple months ago, but then it started saying "downloading..this may take a couple of minutes depending on your connection." And it never downloads. It just sits there.
Disappointing programming
by Mr_Spitzohr on 2019/08/04 03:12
I actually called and spoke to someone in the tech department, explaining that many members do not run out and update their iPads to generation 6, and that the industry standard is to make software backwards compatible with previous versions of operating systems (such as iOS) so members don't suddenly lose the ability to use apps they have grown accustomed to using in their callings. Unfortunately, the response was: "Sorry, we only program for the most current operating system. You'll just have to upgrade." Note: I am a programmer - it's not that hard to make software compatible with older operating systems.
Syncing Issues
by Kaelynne K. on 2020/08/28 04:34
As other people have said I’m also having issues syncing new information. I’ve tried logging out logging back in, manually updating it, and deleting the app. It has repeatedly said member tools not able to sync try again later or has completely frozen. I’ve barely been able to get new information based on missionaries and ministering. I’ve tried everything that’s been advised and still have a corrupted app. It was great about two months ago but now it’s not the app it was before.
Just a question
by m1kk1 on 2020/10/31 18:20
How do I change the member household picture? It looked like I was doing it at one point. I picked a picture, cropped it and everything but then it went back to the original photo.... or does my husband have to do it given that he’s the Head of the household or whatever? My child looks 8 in the photo but now graduated and doesn’t live with us anymore.
Updated: just had to wait a bit...
by hwhip23 on 2020/06/03 13:15
Original review: Switched phones, tried to download the app on my new phone. Nothing. It tries to sign me in and download the data but also fails. Super bummed about this because I rely on this app a LOT and I’m not sure what to do about it. Update: tried again a few hours later, worked just fine. Clearly some problems, but it’s such a good app overall that I increased it to 4 stars
Problem with editing information
by Sari808 on 2020/03/30 20:18
It seems like no matter what, I have the hardest time trying to edit my info and update my photo. My photo is several years old and I try to update it and it always says a connection problem when that’s not the problem. It took me several times to update the contact information, I had to go online to change, delete the app and resign in to get it to update properly. The software needs to be rewritten for this part of the app.
Can’t even sign in
by TrashPanda4Life on 2020/08/02 16:32
This app has never had the best performance and with the latest update it has failed miserably. It kept telling me I needed to sync it. Even with a strong WiFi signal it wasn’t syncing and would get stuck in the same screen. I restarted it several times to no avail. I thought perhaps reinstalling would help, it only made it worse. It asked me to sign in, I did. Only the update screen would show and then it would ask me to sign in again. I tried this process several times. Very disappointing app. There is no support I’ve found to report this issue.
Good when able to use
by LiFeIsAlLoKaY on 2019/02/17 16:02
The actual features of the app are great and I love the UI. However, the Touch ID feature is only enabled for a few weeks or month (not exactly sure) and then I have to sign in again. Not convenient at all. Also, when it forces me to sync it signs me out and then when I try to sign back in I am unable to do so. I tap ‘Sign in’ but nothing happens. I am unable to use the app for a while. Typically I check back a several days later and “magically” I’m able to sign in again. Very frustrating.
Critical Fool
by Family History Diva on 2017/07/31 22:22
I have used and enjoyed this app for a number of years. It has been a critical tool for ward and stake callings. About 2 months ago, this app stopped working on my iPad. The iPad was old and needed toe replaced so I did. I downloaded this to my new iPad and it worked for almost a month and now all I get are empty pages without any names or phone numbers or anything! It has stopped working on my older iPhone, I will not replace that. This is crazy. I have no printed ward or stake directory and this electronic "marvel" gives me nothing! Tell me again why we all had to go digital without any printed backup? Bad choice.
Grateful!
by No&Glo on 2020/01/14 00:08
We have always been appreciative of the amazing advancements in the past years to allow us to access our scriptures & full library on line. We are thankful for those technicians who continue to improve our experience of actually studying all of the interconnections among the scriptures. We are blessed to highlight and create footnotes. Thank you all so much!!!
Rating Trends
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Current Version (4.2.0)
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