Screenshots
Keyword Volume Hits KEI Rank
lisi inc
0.01
4
lines free
0.00
2
lainen inc.
0.22
2
aozora inc.
0.05
2
emirates air line
0.00
1
delta app
29.38
1
free flys
0.00
1
delta airlines app free
316
1
delta airlines app
475
1
the flies
0.00
1
passions app
0.00
1
250
inmoo inc.
88.80
1
sbinfo lite
5.18
1
fly delta
11.97
1
fleet airports
0.00
250
Search Visibility
App name
Description
Welcome to fly delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, fly delta makes travel easier than ever before. • Enroll in Delta's SkyMiles® program and earn miles every time you travel • Find, compare and book Domestic and International flights • Book SkyMiles award tickets • Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more • Reserve Preferred Seats like bulkhead and aisle • Rebook cancelled flights or missed connections • Manage your trips, profile and customize your travel preferences • Check your SkyMiles account balance and current Medallion® status • Check in, view your boarding pass and add it to Apple Wallet • Pay for checked bags and track their location • Check the latest flight status and receive flight and gate change notifications • Save a photo to remember your parking spot • Check your status on the upgrade or standby list • View or change your seat • Locate Delta Sky Club® lounges • View interactive airport maps, public transportation details and weather information • Get detailed info about our fleet and partners • Map flights en route with an interactive flight tracker • “Today” gathers everything you need for your day of travel into one convenient place • “Feed” ensures you always have the latest flight updates, gate changes and more • View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch The Fly delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information. Glass Bottom Jet™ a trademark of Delta Air Lines, Inc.
Great service
by malverndoofus on 2020/09/23 17:30
Easy to use
Howard Gould
by Tbird1960 on 2020/09/23 13:08
Delta is the only carrier that I will fly with. Thank you all for being the most awesome Carrier.
Excellent app
by SanguineZeta on 2020/09/22 22:15
Easy to use and efficient. Greatly improves the travel experience.
Print bigger
by drain Sergent on 2020/09/22 19:30
Very difficult to read with such small letters!
Delta App
by Buffer challenges on 2020/09/22 19:15
Can’t use finger for acknowledgment section Site does not update properly
Fly Delta
by ginakerth on 2020/09/22 18:06
Our flight was roomy the staff was wonderful and we got free movies terrific easy check in.
Caught in a loop
by aka-pedro on 2020/09/22 17:16
Numerous times the app gets caught in a loop and does not process the request. Once you back out of the app and re-enter, the action gets processed. Utter lack of confidence in this app.
Love Delta
by while we're at it on 2020/09/22 16:39
My beautiful wife is a cancer survivor. She has flown only with a safe airline. That is my favorite airline Delta. Thank you for making us safe. Thanks Noel Prosser
I really wanted to print a boarding pass
by older passenger on 2020/09/22 16:34
But after checking in on my iPad, it wouldn’t let me.
5.4.1 Not Synching w Apple Watch
by codonnell on 2020/09/21 18:35
After upgrading to iOS 14 on iPhone - the phone app works well, although experienced issue searching for flights on iPhone. Had to go “old school” and log onto Mac. However, Apple WatchOS 7 does not seem to be synching correctly. Booked a flight today and the info on flight will not synch to Apple Watch app. Pls push update that ensured Delta App works on iPhone and Apple Watch.
Awesome
by Einas shalab on 2020/09/20 22:13
Traveling with delta during COVID -19 was amazing you have to try the new app . It’s safe it’s fun and super easy No way you will miss your flight or ask any one where is your gate .. love it
Not a happy camper.
by airpixphoto on 2020/09/20 19:50
On our originating flight out of CVG, the airplane had a two hour mechanical and 34 of us were sent on to ATL deliberately misconnecting. I retired from another airline, but we would never have sent someone without giving them an option to rebook out of the originating city. My wife and I were forced to standby on three different flights throughout the day before we finally got the last two seats on the final flight. It makes me wonder what our business is coming to. I was with my airline for 36 years before retiring and even there, I can see a lack of professionalism and sense of pride like we once had. I think the career people are gone and with them ‘their pride in the line’.
Crashes due to insufficient memory, but have plenty of memory
by sunkissed 22 on 2020/09/20 13:28
This is the only app I have ever had this issue with.
Three star
by Evan and nana on 2020/09/19 16:28
Too difficult
Rare gem
by Peds clinic on 2020/09/19 15:47
This is a rare companion app that is actually really well made. Very useful, functions smoothly - a breath of fresh air compared to most useless offerings from other companies. Things like updates with gate information, just got notification that my bag has been loaded onto the airplane - cool!
Our flight yesterday
by Griswold58 on 2020/09/19 12:50
When we arrived we discovered all our clothes were wet and the dye from our suitcase stained several items. The suitcase as extremely wet and appeared to have been exposed to a large amount of water. My white pants are ruined dye to the stains from the dye the water from the leaking suitcase left
Simple to use
by DJ Sermons on 2020/09/18 12:34
I like the status
Check in easy access just clock and go!
by Denisejuly on 2020/09/16 12:35
Easy m
So Far Good
by lupis❤️🤙🏽 on 2020/09/16 01:32
They Made Everything Fast And Easy For Check Ins And They Update With Your Flight Informations Without A Promble
App
by Ga Grammy on 2020/09/16 00:26
Easy to use
Crappy app!
by wasqetyc on 2020/09/15 12:36
Flight canceled three times without warning or notification!!! Crappy app!
Me
by B771536 on 2020/09/14 11:36
Would not let me log in to my Delta acct. I deleted account from phone.
Congrats
by padre grato on 2020/09/14 11:03
Great new additions to the traveling experience. Lots of pertinent info and felt safe all throughout. Kudos Delta!
Appreciation
by MissRive on 2020/09/14 00:27
‘Elijah’ was the agent/supporter of changing mine and two other (traveling seniors) friends’ arrangements for getting out of hazardous air (given poor air quality hazard) in Montana. Thank you!!!
Removed my boarding pass
by Billy A Hoffman on 2020/09/13 21:16
This app removed my boarding pass. I missed my flight because of it and no one at the Delta counter to help. Automated kiosk=no help. Once the plane left, the boarding pass on the app magically reappeared. Learned my lesson never to trust this app again. Garbage!
Get with the program
by Barry Bradham on 2020/09/13 20:14
Had to manually enter my confirmation number for my flight in both the Delta app and online to check in from the email - very inconvenient. From the email it should auto fill the form in the Delta app. Lots of back-and-forth and technology has improved so much this should be an automated step. Please get with the program Delta.
Best airline app!
by Rudy Render on 2020/09/12 17:29
Hands down, Delta’s flight app is the most dynamic and most intelligent app I’ve used. It takes away the stress from having to think or over check everything and I love how the boarding pass remains on my screen even when I minimize the app. Had no issues! Excellent job to the team for designing the perfect airline app!
Delta has a great app
by kyriethetree on 2020/09/12 16:55
I fly almost once a week. Having the delta app is a great addition. Highly recommend using it.
Does not update with Delta
by Rbpamom on 2020/09/12 15:46
I had to cancel a flight. Three weeks after I cancelled my flight, the app STILL had my flight listed as upcoming trip. Now I am getting notices about my boarding pass being ready for a flight I thought I had cancelled. To make matters worse, I logged in via web browser and changed my password. When I tried logging in to the app, I kept getting a message that my password was wrong and now my account has been frozen for too many attempts. App is no good if it can’t keep track of changes made through Delta.com
Great
by BootsNettaplus2 on 2020/09/12 03:01
Thank you
Safe easy travel
by saldeburo on 2020/09/11 14:30
Love flying Delta
Broken
by Kishbailey on 2020/09/08 22:18
I only downloaded the app to manage charge s for expense tracking and reporting. Receipts and billing portions of the app have been broken for weeks.
App stinks
by mjonah on 2020/09/08 17:37
You should just have my flights ready to see when I log into my profile. What’s the point of a username and password when you require a confirmation number or credit card number to look up booked flights. Update your app, when I log in that should be it, my upcoming flights should be in there and I shouldn’t have to provide flights numbers, confirmation numbers, etc. so annoying.
Get the app!
by Shurrello on 2020/09/08 15:05
Easy to use. Instant updates. Love this app!
Baggage fees
by Cust Svc Prof on 2020/09/08 14:05
Checked baggage for Seniors is an unfair policy. Most are on a fixed income, may lack the strength to carry a bag on board, and yet watch other young people with 30+ lb bags being stuffed in overhead compartments! Southwest AA seems more appreciative of their customers and will be a better choice in the future!
Pleasant
by USAAty on 2020/09/08 13:33
Easy to navigate and not cluttered.
Debacle
by GoSouthwest on 2020/09/07 20:25
Had a flight from SLC to COD canceled due to weather. This is understandable. The way Delta representatives handled it was very disappointing, however. Passengers would appreciate full disclosure so they can consider all options ASAP.
Awesome
by clyoungman on 2020/09/07 13:12
Delta has my money for the foreseeable future. Their cleanliness standards are great during this pandemic and customer service is refreshing. However, how the recent act of racism that occurred on a delta flight and how it was handled deserves an applause. Way to go Delta for standing up for what’s right and actually taking action!
Used to be great, now it’s become impractical
by Annok1994 on 2020/09/07 11:46
Not an app that is worth keeping on your phone. I love Delta and AmEx but the app is poor; it does not even allow me to view price matrices or even book a hotel. I believe at one time I was able to do this. Henceforth, I’ll simply use the website or call over the phone to book a flight.
Not user friendly
by Yum is on 2020/09/07 11:37
For some reason you have confused to mileage plus numbers and I’ve had a hard time getting boarding passes on this trip. I am trying to decide whether I’m coming over from American as an elite flyer however this trip has made me second-guess it. The one saving grace is the flights have been amazing and the staff is wonderful. Please make your app user-friendly
The best lovely airline ever
by happy yourself on 2020/09/06 11:40
Keep flying with delta so awesome
Seating during COVID-19
by jmayes1984 on 2020/09/06 01:53
Traveling with my family from Texas to Michigan. We were told that there would be adequate spacing between seats/families-however I was sat seat to seat next to someone we didn’t even know. I did not feel very secure.
Changed flight with ease!
by SaMaCra99 on 2020/09/04 21:22
I was able to change my flight last minute easily by calling customer service. Zoe was extremely helpful and very nice! Gotta love Delta!!! Best airline ever!
Garbage
by Nickname7010 on 2020/09/04 05:30
I can’t create an account.
Lobsta Dawg
by Lobsta Dawg on 2020/09/04 03:41
Always a pleasure to fly Delta. So much more accommodating than competing discount airlines.
First flight
by Duncan2419 on 2020/09/03 19:45
Our first experience with this app has been very pleasant
Nightmare making a reservation
by Sweet Wahini on 2020/09/03 15:10
I will NEVER fly Delta again!
Steve Rutenbar
by srutenbar on 2020/09/03 04:48
The Best in every category
Random
by typical complainer on 2020/09/02 17:57
The flights are on time and that’s important. I fly 5-6 times a month for work. I was extremely upset when I booked 3 weeks in advance and a coworker grabbed a last minute for the same trip. My seat was the back across from the toilet. I was so mad the entire flight. There were empty seats everywhere but let’s put one of our repetitive customers by the toilet. I rented a car the next trip while I recovered. I still think boarding back to front is the way to get it done, COVID or not and please offer the option of sitting by kids or no kids.
Bag payment
by gambit94x on 2020/09/01 20:44
I already paid for my bag when I purchased my ticket and it does not show up in the app
Worst of the airline apps
by vfdyinfds on 2020/09/01 18:42
When checking in for multi leg itinerary, won’t let you request upgrades for both legs. Looks like it does, but you won’t be on list for second or later flights. Also, if your flight is delayed, it won’t show your boarding pass, just a message about the delay. Tapping the View Boarding Pass link keeps taking you to a useless screen and no boarding pass. Won’t show seat map after agent starts boarding. Finally, after checking in online, it frequently says I need to check in, but won’t let me check in again. All in all, a pretty sorry effort.
Delta is #1
by mkudrle on 2020/09/01 13:17
Delta is my one and only choice in air travel!! You are the best!!
Requirement
by PCcountrygal on 2020/09/01 00:19
No one wants to be forced to do anything even on a flight or at an airy
Delta Is Great
by TSpetter on 2020/08/31 17:05
Appreciate all the workers make are space safe!! Thank you!
Delta Proud
by bt30263 on 2020/08/31 16:12
Delta is the best! Safe & my well-being is important to them! I can fly to visit family and still be safe! And support Delta business.
Bugs
by Mojolawyer on 2020/08/30 18:06
I’m having some serious issues with the Delta app’s latest update for iPhone. The app will not allow me add bags upon check-in, will not allow me access my e-boarding passes or export them to my wallet. The app will not allow me to purchase trip extras like a WiFi pass.
Unprofessional
by KTLTG on 2020/08/30 14:48
W me had a flight delay from DC we ran from one end of the airport to the other and was there in time. The plane was sitting getting ready to pull off it we had 10 minutes before take off time. It’s ridiculous
Check in process has become a mess of fine print
by rpt777 on 2020/08/30 12:26
The check in process now is nearly unusable. Full of unnecessary steps. I already have a first class seat and the ap is trying to sell me an upgrade. Next time I will just check in at the airport.
Registered Nurse
by Nikki3456731312 on 2020/08/30 06:14
Delta has the most professional employees. I’m always made to feel like a VIP. Most importantly the pilots provide the best takeoffs and landings. I only trust my family with Delta.
Can’t Check In
by kpop612 on 2020/08/29 23:30
I have never been able to check in on this app. Granted I usually fly standby. I don’t see the point in excluding standby travelers (if they mean too) because we could become paying customers one day if we feel the service is good. It would be nice to be able to get my boarding pass on my phone again.
Life Changing
by mdodes on 2020/08/28 19:22
This app will revolutionize your travel experience. I never had to look at departure monitors, look for guidance, or worry about my bags. Delta keeps you updated on any changes to your itinerary, gives you directions from the gate you land at to your next departure gate, and sends you notifications as your bags are loaded, unloaded, reloaded, etc. Love love love this app!
Good experience
by mataahu on 2020/08/28 03:44
The app is very good. It can give you useful information and suggestion.
App sign in
by Laylab05 on 2020/08/28 03:26
I have not been able to use my for 4 months. I have re set my password 3 times and I still can not sign in . I have to use guest user for info and I fly all the time. Look my name up and give me my points
Boycott Delta the Woke” airline
by hyper000 on 2020/08/27 22:00
If you are a patriot look elsewhere for your next flight. I know I will never fly this communist airline again.
Happy
by Nanny1347 on 2020/08/27 19:48
Looking forward to my flight on Delta. Looks like all necessary precautions have been taken!
Major Delay
by ScrewedKevin on 2020/08/27 18:04
Flight turned around 2 minutes after take off. Landing gear stuck down. No on-site mechanic, he was on vacation!! They had to drive someone in to repair plane. Missed the next two connecting flights. Now the hotel reservations are ruined, and basically I’m screwed on the first day of my vacation trip across the country. Thanks for screwing it all up Delta, by not having an on-site mechanic in place for your ‘mechanics vaca’. I want a refund on my ticket.
Amazing
by JAmyeSJ on 2020/08/27 16:08
Amazingam
Many glitches
by Jeff McClanahan on 2020/08/27 14:54
Often locks up or won’t display my reservation information. No longer allows boarding pass to be sent via text. Overall unreliable about 30-40% of the time
Easy to use
by rfaup on 2020/08/26 23:22
Great app. Easy to use. Full functionality. Keeps you updated on all important information like boarding, lugging etc.
First class?
by keno!! on 2020/08/26 21:46
We flew 1st class on Delta last week and were told we don’t serve beverages on flights less than 500 miles. So why do accept people’s money for 1st class when it’s not 1st class at all? Last year this wasn’t the case at all and on our way there last week they did serve beverages, very inconsistent and frustrating.
Bad boarding experience
by lizunsmsn on 2020/08/26 18:59
Boarding pass consistently disappears on the app right after boarding starts. It’s there when I go through security but then the app interface changes about 30 minutes before the flight takes off and I can no longer access it. This has happened to me a few times and the gate agent then needs to print a pass for me. Please fix!!!
Frustrating and a waste of time
by nnnejfkbfbrjeb on 2020/08/25 19:22
I should be able to email myself a ticket directly after checking in on the website so I can add it to Apple wallet instead of wasting a bunch of time downloading an app I’ll use once a year.
Makes flying easy!
by PeacockSam on 2020/08/25 18:41
The delta app makes checking in and getting everything ready for flying super easy! If you fly delta often I definitely recommend it!
Delta
by Super Clock on 2020/08/24 18:29
Easy to use
Great app
by Scvdesigns on 2020/08/23 20:32
It has everything I need at a moment’s notice. I can check my flight details. See what gate I have to run to for my connecting flight. See where my bags are. Research a future flight.
Probably Last time using you guys
by texas flight on 2020/08/23 14:13
They cancelled my flight after I bought it and gave me no notification just an apology over and over again and refused to give me some of my money back for the inconvenience
Not satisfied
by bombdiggirry on 2020/08/22 19:30
Just Spins, I don’t know if I am ck’d in or not. Don’t know if my bag fee was charged or not. On top that, I have TWO Delta cards and still paying bag fees. Why bother?
delta app
by devallmom on 2020/08/22 18:24
I find this to be ine if the easiest apps to use It lods quickly, is easy to read, and I accomplished my goals effortlessly
Wonderful experience
by Melly-Pop on 2020/08/22 05:17
Delta has always been our first choice to travel. We have experienced other airlines and no other compares to Delta. Thank you Delta for making our travel a wonderful experience.
Online app
by swanrk on 2020/08/21 23:58
It took four times for it to finally find me and let me get in for check in. The first three times it said I wasn’t in the system
Slow app
by majr12 on 2020/08/21 14:34
Very slow, some selections never open up; Ie: change seats
Great app
by billys a dilly on 2020/08/21 14:25
NEVER had a problem with Delta. Flying, seats, representatives, flight attendants. All done in a professional manner. I would ALWAYS FLY DELTA
Ofc. Terrence L Warner
by TreksterT on 2020/08/20 18:41
Always a great experience flying with Delta!
Flight changes galor
by Hamz1960 on 2020/08/20 04:42
I book a flight and Delta changes them. I call and after literally 3 hours on the phone get the flights change to something that works. Delta changes them again. It take many hours again to change them again. This happened not just one trip, but on two different trips. This is so frustrating.
Great
by xzcvghf on 2020/08/20 03:52
J
BethH
by BethH Louisville on 2020/08/20 00:54
Delta took great care of us on our flight from Fort Myers to Houston and every employee was so friendly, courteous and helpful. The check/in for our return flight was so easy! Love flying Delta!
Stop up selling!
by Frock this on 2020/08/19 17:39
Please
Great app
by presthall on 2020/08/18 17:18
Solves a lot of problems and a lot faster
Flying Idaho
by giggles92266A on 2020/08/18 16:17
I always experience excellent service .. kind employees who are always nice& very helpful! I always fly DELTA comfortable seats. I feel safe flying with Delta .. superb pilots& employees.. thanks delta
Payment integration not there
by Guillaume3G on 2020/08/18 14:32
Delta still doesn’t allow to add a new credit card on mobile. I ended up wasting quite a bit of time working my way around it.
A
by fudgebowiwvwb on 2020/08/18 13:53
Aa
Website
by cindisne on 2020/08/17 16:14
Not consistent and hard to check in
Safety
by Oppelo on 2020/08/17 15:22
Thank you Delta for making safety a priority for your passengers and crews. I look forward to my flight.
Perfect
by Wicann goddesse on 2020/08/17 05:28
Best customer service ever! The only way I fly!
Wasted my time unnecessarily
by DoctorMommy1111 on 2020/08/17 02:55
Checked in as guest first time using app, kicked me out toward end of check in when you had to enter the number of checked bags which was zero and each time I hit continue it said I must log in. Tried it three times and then Completely unnecessarily had to create a sky-miles account to be able to log in and check out. Wasted quite a bit of my time. So far the most user unfriendly app of all airline apps tried to date. If that’s what everyone needs to do to check out then by all means SAY IT AT THE TIME OF GUEST CHECKOUT INITIALLY
Can’t check in from app
by Rw nash on 2020/08/16 23:16
When trying to check in, coved info screen comes up on Android phone, and locks up the screen so you can’t complete check in.
The most trustworthy airline during the pandemic.
by I❤myiphone on 2020/08/16 19:25
We are pleased to fly Delta.
Delta is ready
by Scotsirshtexan on 2020/08/16 16:29
I love flying Delta. The DL people have been great to work with always. Great technology if you don’t need an agent.
Check in as guest
by ceveretthanson on 2020/08/16 13:57
Sure! You Neil you get to the baggage screen. Then “Oops, must log in to continue”. Why have guest as an option?
I LOVE DELTA
by Bill and Nasha on 2019/01/24 03:13
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
Disappointed!
by HotToddy on 2019/03/19 01:05
In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!
This app is so close to 5 stars
by Michael Hansen on 2019/12/06 14:44
Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like this app at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it! So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars.
Many missing options
by hapily on 2018/06/25 14:42
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
Poor design
by RamblinUSA on 2020/01/03 06:06
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.
Ruined my luggage!
by William Kinsley on 2020/06/18 15:59
Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
Delta Stinks
by Montana Mad Mom on 2019/12/10 21:29
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!
Disappointed
by AutumnCA on 2020/03/03 19:28
Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.
I love flying Delta!
by Chinks25 on 2018/12/23 13:15
I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!
Obnoxious desire to be rated
by Xtrvmwai on 2019/05/24 21:49
Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.
The Gold Standard
by Tired of Honeywell on 2018/12/10 21:01
I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world.
Do NOT fly Delta
by Kelliedkn on 2019/12/02 22:18
I am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers.
Does not do as they promise
by Eweeezy on 2018/04/10 16:57
I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.
Worst app
by digraced on 2018/06/14 17:01
Very inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. This app makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with.
Cancelled flight
by yellow polka dots on 2019/07/31 23:11
I have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes.
Delta has Heart!
by Spkskfjujwjdkd on 2018/01/03 17:47
Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️
I love this app but ...
by inahurrybaldy on 2018/11/16 23:58
The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app.
Use it for managing booked flights, but limited options when booking
by flyingfrog7 on 2019/01/06 14:58
Definitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does.
Delta Airline Review
by DLFFEpearl on 2018/10/21 04:46
I have been a long time DL Customer for several years, approaching 3M miles. Over all my experience has been very positive. Great Airline, Great People, Great Customer Service. One of my negative impressions are the changes that DL made to their FF Program. Hard for me to completely understand when a lower level FF Customer who purchases a slightly higher or higher coach class ticket receives priority over a Diamond Flyer. As a Corporate Flyer we are asked to book our flights at least 14 days out, which usually results in a lower coach fare compared to a fare that was booked “late”. I have had on several occasions received a personal apology from a flight attendant. One time the flight attendant wrote me a personal note apologizing that I did not receive at least a DL comfort seat. One flight attendant showed me all of the Silver, Golds and Platinum’s that were seating in DL Comfort or 1st Class. DL is rewarding fare not loyalty. Just my impressions and experience this year.
Flying Delta
by Buddy cat & Smokey on 2017/12/25 16:43
This is the best airline for a single handicap person to use! There’s always a wheelchair for me within a few minutes. The persons who push me to my gate are extremely courteous and will always stop at the restroom or store so I can get water! They are the best! My ONLY complaint last year was the fact that they wheeled me from check-in up to the concourse at Detroit Metro and dropped me off with 25 others in wheelchairs and there we sat. After over half an hour I got up to the counter and informed them that my flight would be boarding in half an hour and I STILL needed to go through security! They did jump into action as there were 3 in wheelchairs on my flight back to Ft Myers, Fl. I was rushed through security and got to my gate as they were boarding. No one ever told us WHY we were dumped together in a holding area and just sat there. Otherwise, my flight was great!
An amazing app but a critical missing feature for Watch
by jfrizzz on 2018/12/11 17:31
Delta has all around the best airline app out there. Extremely useful from booking to boarding. I once booked a ticket in the app using Apple Pay and it took less than a minute total. Truly seamless and with an intuitive design. But there’s just one thing I can’t wrap my head around: the poor Apple Watch app bundled with the iPhone app. While Delta’s app for iPhone is far superior to its competitors, the Watch app lags behind. American, JetBlue, and United all offer a useful watch app that includes a Watch face complication for quick viewing of up to date information on seat, gate, and boarding time just by raising your wrist. Delta’s Watch app lacks this, and even loading the watch app itself (not the missing complication) provides a clunky experience that rarely loads and lacks useful information.
Highly satisfied
by Karengs47 on 2017/11/26 14:16
I was flying from Rochester, MN, to Boston through Atlanta the Saturday after Thanksgiving. As my plane was taxiing to the gate in Atlanta, the app notified me that my connecting flight had been delayed. I was given the option of changing my itinerary at no extra charge and was given several alternatives. I chose to switch although I would now have another extra stop. I was seated in the center seat on both new flights but the seats were comfortable. By using the track my baggage feature, I was learned that my bag was coming later on the original flight. In the end I arrived in Boston only eight minutes after my original scheduled time. Because I knew my bag was not with me, I was able to go directly to the baggage service counter and have my bag delivered to my home. It arrived just as I was getting up the following morning. Great app!! Good job, Delta!!
Love love delta
by RawSallyo on 2019/08/09 16:56
Yesterday .. I had to change my flight for a day later leaving SPOKANE headed back to Los Angeles ...so I could watch my sick baby niece so my sister could get to her new job . I explained to the delta representative what my situation was ... I had originally wanted to fly on a Saturday but the flights were triple the cost for that day . ... somehow .. the delta rep was able to shift over my flight and didn’t charge me anything ... NOT ANYTHING .. they have consistently been way about average in customer service . Last year when we had all the fires in Southern California .. we had to change flights something like 4 times because the situation kept changing ... they didn’t charge us a change fee and waived all of them during that period ... whoever is making policy over there is doing a stellar job .. being able to be flexible at the corporate level when it is warranted is such a plus ... customers don’t want to feel like they are being grinded into the ground .. especially when there are extenuating circumstances . Thx delta .. you are my number one choice !! Now just add more LAX to Spokane non stop flights .. you guys operate the ONLY LAX-GEG-LAX flights and they are always full !! I say you need to add more ... especially flight back to LAX that leaves later than 6:45 am ... say 10:00 am ?
Delta for the win.
by Jpempyre on 2020/01/02 21:26
I travel about 9 months out of the year for work and have shifted all my flights to Delta, primarily because of this app. Granted, Delta has some of the best customer service in the airline industry, but this is an app review not an airline review. The user interface is incredible in comparison to their competition, and the included features top any other airline applications that I’ve used. My favorite feature is the airport map with directions to your next gate and estimated time to get there. It might seem like overkill, but flying into an airport like Narita (Tokyo) for your first time - it’s easy to get overwhelmed. This app keeps it simple and straightforward. It even tracks your bags to such detail that you know when they get loaded or offloaded from the planes and when they hit the baggage claim. If you fly Delta, get the app.
Awful Experience
by deltaisawful on 2019/08/20 23:47
We are heading back to Atlanta from flight 2398. It was delayed, we were then deplaned, and we were told no fewer than eleven times we would be boarding “in five to fifteen minutes”. Over five hours later we were told by a delta employee “I have no idea whether you’re leaving tonight, you should get a new flight and book a hotel.” We, including my toddler (and I am seven and a half months pregnant) were told different stories every time we asked for information. We’re spending tons of money on extra food and cabs, and we need to fly to a different airport then Newark in order to leave Atlanta in the morning, meaning we wil need to take more time out of our day to go to Newark and get our bag. We are on vacation this week and Delta is RUINING it. Not only should you pay for all the taxis, food, and inconvenience, but our whole flight should be refunded and we should be given points. I’m in a ton of pain from lugging a carseat, toddler, and baby IN UTERO and your employees offered no honest information or assistance. You should be ashamed and disgusted with yourselves.
App problem
by Son of Darkness on 2019/09/29 19:01
I went to change my password and 5 times I have changed it successfully. But every time I go to insert my password on the app to login I get a message. This message states that my credentials are not correct. I know this is not true as I have my delta sky miles number and password written down every time I have made a change. Every time Delta has confirmed the change on their website. Every time the credentials have worked on the website but not the app. Please get the Delta App working properly again. I called Delta Airlines and was informed by a representative that I am not the only one having issues with the app. I have deleted and reinstalled the app several times and it has not fixed the problem. The app was working great up until now. You got a 1 star rating until this is fixed.
Introduce something like MilePlay + save flights
by Aidsprest on 2019/04/02 00:19
The Delta app is far and away the best and most beautiful airline app I’ve used. I especially LOVE the ability to swap between classes when booking (such that I can fly first outbound and Comfort+ inbound) - SO convenient. That said, I really wish Delta would introduce something like United’s MilePlay, where every month or so you get a new challenge that earns you miles + encourages you to travel with the airline. I’m always looking for a reason to go somewhere and MilePlay definitely gets me to spend. Another thing that would be AMAZING is the ability to save/monitor flights! I like to be able to save a flight and then be notified when the price has changed. It also helps to keep track of flights that I should be buying so I don’t forget. Some things to think about!!
Issues
by NK17s on 2019/03/19 22:18
I have been flying on other airlines and used their app all the times. While using the Delta’s app, I didn’t felt good about these. I hope all unfamiliar people find it same. Because apps are meant to be used by novice people, but Im myself a Mobile Application Developer, I found it very hard or not good. These are my suggestions: 1. The dark color theme is good while traveling; but Me personally control the brightness of my mobile screen - all the time. Because you care so much about the battery life while traveling and having very Dark text and colors, frequently I had to brighten up my screen. But if we will have some light theme, even if I put low brightness-it will be visible. I know people, this sounds what! But when you are travelled long and tou don’t have charge on your phone. Then you will understand why. 2. I couldn’t even find Entertainment option in the App!! What! When you connect to wifi is that a only place to find entertainment option? I navigated through the app to find that Button 🤣 but still couldn’t find it. 3. I tried to write these as feedback but I ended up writing them as review. I never wrote any reviews on app store. But I throught I should write to make it more better for Everybody like me. 4. Added the boarding passes on Wallet. But if seats changed, wallet still shows the last seat. Its not updating. It was very confusing. Ended up asking at the gate what is my seat? Hope this gets some serious attention.
Excellent customer service
by sjv1012 on 2019/01/31 07:18
I called tonight asking about my travel in the morning. I am a sky miles member and hold status in the medallion program as well. I was curious as to why my automatic upgrade was not available for myself and my amazing better half that leaves for a trip that I gifted to him in the morning. The rep wasn’t so helpful, so I asked for the supervisor. He explained why and immediately had the solution. This trip I gifted my love is very important to me. A very dear friend that he misses terribly is there and they recently were able to reconnect. My love and I have been together for 17 years. I am so thankful to the person I spoke to tonight that was able to get us into delta comfort and had a solution. I always receive such wonderful service with Delta. Thank you for again making my experience pleasurable.
Significant delay
by eccrrat on 2020/06/26 14:38
Our original tickets were on 6/25. When I went to check in online on the 24th I couldn’t find our reservation. Once I got through to Delta over an hour later the agent said our tickets had been cancelled almost a MONTH ago. We received no communication of this cancelation and only learned of it because I called the day before we were supposed to fly out. They couldn’t rebook our tickets until TWO days later and added a connection in order to get to our destination. I had a hotel reserved for our original flights that I am now responsible for and cannot use. My sister took a day off from work in order to drive and pick us up at the airport. We have lost 2 entire days of our vacation. They offered NO compensation whatsoever for something that was completely an error on Delta. The lack of service recovery is appalling. We have been loyal Delta customers for over 15 years, using this airline every summer for our trip home. I can’t believe how we have been treated during this experience.
Missing Dark Mode and Slide Over
by TreyJohnsonMN on 2019/10/20 17:46
The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
Booking a ticket is completely broken
by Nutnate on 2019/07/30 07:23
Let me start by saying that I’ve been using this app for several years. 1. Apple Pay is completely broken and just doesn’t work. I do not trust them to not get hacked and have my credit card and identity get stolen, so I was excited when I saw the option to use Apple Pay. It just doesn’t work, and has not for any of the many tickets I’ve booked over the years. It always gives an error saying Oops! Please enter a valid billing address. A billing address is selected when using Apple Pay, and there is no place in the app to enter a billing address when using Apple Pay! 2. When paying with a credit card, the payment screen is incredibly buggy and I always have to reenter information because it either didn’t take the first time, or it wouldn’t let me select a previous line in the form, forcing me to back out to the previous page and start over. NOTHING makes me trust that they’ll keep my information secure when even the form to enter in the payment information bugs out constantly. 3. There is no tech support or way to submit these bugs. Calling customer service in the app gets you connected to a general customer service agent who is only trained to book flights, and keeps repeating that they don’t know what I’m talking about when I ask them to submit a bug report for Apple Pay not working. Please delta, fix your app. This is embarrassing, even my tiny local credit union app works better than this piece of crap.
Waited on hold for over 40 min so I wouldn’t rate them
by mitch46810 on 2019/08/02 02:53
My flight was delayed 3 times so I missed my next flight. I waited at the airport for over 3 hours then went home. I took a half day off work for nothing and had to have my husband wake up at 4am to drive me the next day. That is fine, I understand stuff happens. But they would not give me a seat (even though I had one on the first flight) and I called to ask for one and I waited to give my “feedback” response and waited on hold for over 40 min. I actually took a screenshot because I couldn’t believe it. How is that possible? They don’t care about me because I don’t fly with them enough (I do fly with delta as much as possible before this). She kept telling me that it was up to the airport at this time; that is crap because I was getting a drink with a guy who flies delta and his flight was changed and they got him fixed straight away. Just tell me you don’t give a crap about me and don’t put me on hold for over 40 min so I don’t give a crap review. That is just more frustrating
Good BUT one issue...
by Dwheels315 on 2018/01/02 19:50
Overall this app is very good; however, I think there is one major flaw when booking flights. After logging into the app and finding flights to book, the next step is to fill out all my personal information, including my skymiles number — even though I am logged into my app and you have all that information. This means I have to go back out to the home screen, copy my number, and go back through booking. On my last trip I planned to add the number later and forgot, so I had to request acknowledgment of those miles later through the website and wait for approval. It would be very helpful to link the traveler information screen with personal account information, similar to how the website works. Then I would give this app 5 stars!
Checks you in without asking when you launch the app
by Brncoman1 on 2018/02/17 04:25
This is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before.
Terrible service at Atlanta
by Cal Ozaki, 1002294476 on 2017/12/18 07:12
I was extremely disappointed with Delta’s customer service at Atlanta Airport today during the power outage. Delta did not offer any help to stranded customers during the ten hour power outage; no food or water in the terminal or lodging assistance for spending the night. Also, when the power was restored at 11:30 pm we waited over 90 minutes for a Delta counter agent to show up and start assisting passengers rebook flights, and then there was very little help available. It seemed like there was very little preparation during the ten hour power outage to prepare for recovery. One counter agent commented that most of the other agents were sent home. I realize that Delta was not responsible for the power outage, but they should have been responsible for taking better care of their stranded passengers
Satisfied but still room for improvement
by Fav123456 on 2018/07/09 11:31
I enjoyed everything about the flight. While some hosts and hostesses were phenomenal, two younger hosts seemed like they could work on their people skills in handling difficult issues e.g. one lady stuck her foot in the aisle and while this was not good, he could have spoken to her more politely. I have been on Southwest and still feel like they still beat Delta in this regard. The second host when I asked for lots of cream in my tea just poured what he felt without honoring that I wanted more cream in my tea. One of the hosts was phenomenal as space ran out and people put their luggage in the overhead cabin and the customers were about to blame each other When he stepped in and resolved the conflict and made each feel like they were appreciated. This good host was the older black man.
Getting there
by DadJokesRule on 2019/04/12 05:46
I appreciate the new patent check-in feature, but a few bugs and workflow issues were there. Checking in to Air France I had to re-enter my passport information. Small but annoying because you have it. A million times you have it. Plus I couldn’t add baggage. Maybe that’s on purpose, but then tell me. The last thing was I couldn’t add the boarding passes to my wallet. And one last gripe is that I saw people on Reddit saying the C+ upgrade option had the “only if seat preference available” option, but I couldn’t find it. Maybe because I’m currently international, but I would really like that option. I hate having to try and go back and claim an aisle in economy when I get “upgraded” to a center seat. Generally I like the application. Makes traveling so much easier; however these few little quirks will keep it at a 4 for now.
Info via Delta app always a bit too late 🙁
by JustWantedAnOrganizer on 2019/06/18 15:50
Many features work very well on this app but the issue mostly seems to be delays in Delta getting information onto and through their system to users. Important alerts and notifications come late and occasionally are untrue. Example: Gate change! Where? The other end of eternity airport and boarding in 2 minutes, gate closes in 10. (No time to pee 😖). or Your baggage arriving now on carousel 3! Nope. Took 50 minutes to get to that 20 minute guaranteed delivery and 2 flights of baggage arriving after the one we were on have been delivered and claimed. I’d suggest Delta add a feature to help provide directions through airports similar to a standard map app, but they need to fix what doesn’t work well now before creating new annoyance.
Disappointed
by deltadisappointment on 2020/02/14 02:32
I’m so disappointed in delta airlines. They delayed our flight one hour and forty minutes first thing when we got to the airport. Mind you, I had gotten up at 3am to make the early flight. After being delayed they rerouted our flight to Atlanta, to Birmingham Alabama. There we sat on the plane for over an hour, refueled and then resent us to Atlanta. They made us miss our connecting flight to Our destination. We had to sit at the airport for over 6 hours to catch late flight. After finally making it to our destination, The plane did not bring my luggage. Delta couldn’t even get my luggage on plane in the 6 hour wait. AND Delta couldn’t even get my luggage to me for 2 more days. I had to ruff it and felt very depressed, upset for these days because I did not have any change of clothes or personal things. You’d think delta could have gotten my luggage to me in a more timely manner! I will never fly Delta ever again and will discourage others because it is clear they do not have you in their best interest.
Doesn't update flight info (useless) + crashes
by AES20 on 2018/01/11 21:46
App crashed five minutes before boarding time and then we had to wait for everyone to get printed boarding passes at the gate. ~~~ My flight was delayed four hours (still hasn't boarded) and the gate has changed several times. The app is STILL displaying the original gate; NONE of the text alerts have included gate info and there was no announcement about the final change...Not to mention that the gate we are now using isn't displaying my flight and we have a new flight #. Why change the flight number? But then NOT update it on the app, or the text alerts? I don't see the point of the app if the information doesn't update in real-time. This makes an already stressful situation more frustrating.
Too Much White
by IMC1782 on 2019/10/07 01:35
I found the use of white backgrounds overwhelming and a bit overkill. For example, it was difficult to see upcoming flights on the ‘My Trips’ page due to the lack of color behind what I’ll call the itinerary ‘cards’. On the “Seat Selection” page, I found the contrast between the white background, light grey plane, and the new seating colors to be hard to get used to until my eyes focused. The use of colors on the skymiles tab isn’t much better. Yes, I have silver status but did you have to use that much grey? Thankfully, I’m not color blind because I’m not sure I’d be able to tell the difference between the three shades of grey that are used. Use of color is well done on the updated booking page. I especially like how the boxes appear to be 3-D. This helps them standout. This should be expanded to other areas of the app, like the ‘My Trip’ tab. I work in technology, so I know the market is shifting to using brighter, warmer colors, cleaner lines, and white as a background color, but I had to turn down my backlight to be able to tone done the brightness. The clean look Delta was going for isn’t quite there or carried throughout the app yet. All that said, it’s still the best airline app.
App Review
by Frustrated 34567 on 2019/10/16 02:28
It would seem that many Apple Store users do not appreciate that they are supposed to be writing a review of the app and not about Delta performance, customer service, operations, etc. The most recent app provides much more functionality, including the ability to book a trip. Having experienced a misconnection because of weather (and LGA congestion and construction), I liked being able to track my checked baggage through the app. I do have one problem, though. The app has consistently started to check me in should I open it when I have a flight eligible for checkin. I am perfectly able to decide when I wish to check myself in. Perhaps I do not know how many bags I am going to check when I open up the app or maybe I want to see if any seats have opened up. Or maybe I want to book a trip. Maybe it is not designed to this, but it seems to be happening.
Appreciation
by dwieland on 2019/11/13 21:49
I enjoy having the flight attendants being in the aisles asking passengers if they need help with knowing their connection gate information. Overall I am satisfied with Delta however I typically experience a hiccup on at least one leg of my flights. Anything from a seat that won’t go back, the entertainment system doesn’t work or the tray table is loose. My flight today back from Austin to Detroit my seat back slowly slipped back into the upright position every time I pushed it back. I just go with the flow as it’s small stuff, but sometimes it’s annoying. Again. I have been loyal to delta for many years as is my husband but I appreciate you asking for feedback. It helps keep you focused on better serving your customers so we do stay loyal. Thank you.
Delta Baggage Service
by ZC Bill on 2019/06/24 21:50
It’s only when I occasionally fly a different airline that I am reminded how outstanding Delta’s baggage service has become. The “your bag was loaded on Flight 1234’ text and the “your bag is being delivered to Carousel 3” text are customer centered thinking, and the “20 minutes after landing” delivery guarantee is always exceeded. Our bags are almost always at the bag claim before we walk there from the plane. I honestly can’t figure out how they do that. It is such a huge improvement over the old agonizing wait times (that other airlines still put you through) and bags just don’t get lost or mis-delivered any more. Whoever redesigned Delta Baggage a few years ago, you have my hearty thanks and my admiration. I don’t know how you do it, but I sure appreciate it.
Great app but buggy when flight delays happen
by outglobal on 2019/07/20 14:10
Overall great app. 90% of it works great. Couple of things need work. 1. If you are rescheduled on an alternative flight due to delay the app co-mingles old and new flight information. For example I am on a morning flight. Boarding time shows 21:50 which is last nights flight. 2. Very hard to standby for an alternative flight or rebook through the app when you have a misconnect which is a pity as it forces you to rely on airport staff. If the app were easier to use maybe the lines would be shorter at the airport. 3. Standby for an individual flight as part of an itinerary is impossible to do on the app. (Alaska has nailed this function). For example flight delay on segment one. Want to standby for a flight that will still make the connection in Atlanta. No way to do that through the app.
I love flying delta
by Ladykarenm on 2019/03/04 17:35
I have been flying Delta regularly for years. I know I will always have a good trip, even if I have four reroutes due to weather. Staff manage to maintain composure when I am sure they should blow up. I know that not everyone is perfect and there are those few people who are grumpy or agitated- but I figure I have days I am not as nice as I want to be. I try to give the cranky staff member a pass-and remember they have lives that exist outside of their jobs. I realize it could be a partner or spouse is sick but that staff person has to work. Maybe it was a rough day dealing with some other major issue. When I can’t let go of the staff members attitude towards me or others I write a complaint and go back to enjoying my trip. Delta is great in so many ways for me. Thank you!
Flying delta
by samantha oleary on 2017/11/03 10:06
I fly to Birmingham and Pensacola frequently now to visit my children one of whom is in the military. I have always flown Delta but recently have encountered problems that is making me consider switching airlines. 1) you recently canceled the nonstop flight out of Birmingham to LaGuardia Airport at 6 AM which caused the rest of the day November 5 to be overbooked. If someone had looked at the college football calendar they would have noticed it's a huge SEC game of Alabama versus LSU. 2) in addition my flight home on the Friday after Thanksgiving from Pensacola was canceled at 6:30 PM and now I get to less hours with my son who is in the military because I have to fly home at 4:30 PM 3) stop at nickel and diming me for baggage fees and seats. If I buy a seat on your airline I should get a seat assignment this is not south west
Rude agent
by Duke933 on 2018/08/20 14:10
In booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome.
Rating Trends
420,407,464,460,448,504,730,718,480,690,667,578,557,537,570,530,611,454,521,511,552,616,596,643,549,478,584,625,625,585,623,594,492,576,700,796,762,884,738,656,745,911,974,857,927,46,867,742,865,946,946,856,1001,0,0,2346,1007,985,849,1036,841,758,833,996,967,858,1001,798,753,1021,1205,1240,899,1028,1181,948,1046,1028,1030,974,1092,895,822,912,1177,1158,1000,1166,931,832
All Versions
5.0
3,173,775 total
 5
2,768,453
 4
305,863
 3
53,485
 2
13,487
 1
32,487
Current Version (5.4.1)
5.0
3,165,682 total
 5
2,765,200
 4
304,752
 3
52,887
 2
12,786
 1
30,057
Version History
More...
Screenshots
Search Visibility
App name
Description
Welcome to fly delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, fly delta makes travel easier than ever before. • Enroll in Delta's SkyMiles® program and earn miles every time you travel • Find, compare and book Domestic and International flights • Book SkyMiles award tickets • Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more • Reserve Preferred Seats like bulkhead and aisle • Rebook cancelled flights or missed connections • Manage your trips, profile and customize your travel preferences • Check your SkyMiles account balance and current Medallion® status • Check in, view your boarding pass and add it to Apple Wallet • Pay for checked bags and track their location • Check the latest flight status and receive flight and gate change notifications • Save a photo to remember your parking spot • Check your status on the upgrade or standby list • View or change your seat • Locate Delta Sky Club® lounges • View interactive airport maps, public transportation details and weather information • Get detailed info about our fleet and partners • Map flights en route with an interactive flight tracker • “Today” gathers everything you need for your day of travel into one convenient place • “Feed” ensures you always have the latest flight updates, gate changes and more • View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch The Fly delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information. Glass Bottom Jet™ a trademark of Delta Air Lines, Inc.
Great service
by malverndoofus on 2020/09/23 17:30
Easy to use
Howard Gould
by Tbird1960 on 2020/09/23 13:08
Delta is the only carrier that I will fly with. Thank you all for being the most awesome Carrier.
Excellent app
by SanguineZeta on 2020/09/22 22:15
Easy to use and efficient. Greatly improves the travel experience.
Print bigger
by drain Sergent on 2020/09/22 19:30
Very difficult to read with such small letters!
Delta App
by Buffer challenges on 2020/09/22 19:15
Can’t use finger for acknowledgment section Site does not update properly
Fly Delta
by ginakerth on 2020/09/22 18:06
Our flight was roomy the staff was wonderful and we got free movies terrific easy check in.
Caught in a loop
by aka-pedro on 2020/09/22 17:16
Numerous times the app gets caught in a loop and does not process the request. Once you back out of the app and re-enter, the action gets processed. Utter lack of confidence in this app.
Love Delta
by while we're at it on 2020/09/22 16:39
My beautiful wife is a cancer survivor. She has flown only with a safe airline. That is my favorite airline Delta. Thank you for making us safe. Thanks Noel Prosser
I really wanted to print a boarding pass
by older passenger on 2020/09/22 16:34
But after checking in on my iPad, it wouldn’t let me.
5.4.1 Not Synching w Apple Watch
by codonnell on 2020/09/21 18:35
After upgrading to iOS 14 on iPhone - the phone app works well, although experienced issue searching for flights on iPhone. Had to go “old school” and log onto Mac. However, Apple WatchOS 7 does not seem to be synching correctly. Booked a flight today and the info on flight will not synch to Apple Watch app. Pls push update that ensured Delta App works on iPhone and Apple Watch.
Awesome
by Einas shalab on 2020/09/20 22:13
Traveling with delta during COVID -19 was amazing you have to try the new app . It’s safe it’s fun and super easy No way you will miss your flight or ask any one where is your gate .. love it
Not a happy camper.
by airpixphoto on 2020/09/20 19:50
On our originating flight out of CVG, the airplane had a two hour mechanical and 34 of us were sent on to ATL deliberately misconnecting. I retired from another airline, but we would never have sent someone without giving them an option to rebook out of the originating city. My wife and I were forced to standby on three different flights throughout the day before we finally got the last two seats on the final flight. It makes me wonder what our business is coming to. I was with my airline for 36 years before retiring and even there, I can see a lack of professionalism and sense of pride like we once had. I think the career people are gone and with them ‘their pride in the line’.
Crashes due to insufficient memory, but have plenty of memory
by sunkissed 22 on 2020/09/20 13:28
This is the only app I have ever had this issue with.
Three star
by Evan and nana on 2020/09/19 16:28
Too difficult
Rare gem
by Peds clinic on 2020/09/19 15:47
This is a rare companion app that is actually really well made. Very useful, functions smoothly - a breath of fresh air compared to most useless offerings from other companies. Things like updates with gate information, just got notification that my bag has been loaded onto the airplane - cool!
Our flight yesterday
by Griswold58 on 2020/09/19 12:50
When we arrived we discovered all our clothes were wet and the dye from our suitcase stained several items. The suitcase as extremely wet and appeared to have been exposed to a large amount of water. My white pants are ruined dye to the stains from the dye the water from the leaking suitcase left
Simple to use
by DJ Sermons on 2020/09/18 12:34
I like the status
Check in easy access just clock and go!
by Denisejuly on 2020/09/16 12:35
Easy m
So Far Good
by lupis❤️🤙🏽 on 2020/09/16 01:32
They Made Everything Fast And Easy For Check Ins And They Update With Your Flight Informations Without A Promble
App
by Ga Grammy on 2020/09/16 00:26
Easy to use
Crappy app!
by wasqetyc on 2020/09/15 12:36
Flight canceled three times without warning or notification!!! Crappy app!
Me
by B771536 on 2020/09/14 11:36
Would not let me log in to my Delta acct. I deleted account from phone.
Congrats
by padre grato on 2020/09/14 11:03
Great new additions to the traveling experience. Lots of pertinent info and felt safe all throughout. Kudos Delta!
Appreciation
by MissRive on 2020/09/14 00:27
‘Elijah’ was the agent/supporter of changing mine and two other (traveling seniors) friends’ arrangements for getting out of hazardous air (given poor air quality hazard) in Montana. Thank you!!!
Removed my boarding pass
by Billy A Hoffman on 2020/09/13 21:16
This app removed my boarding pass. I missed my flight because of it and no one at the Delta counter to help. Automated kiosk=no help. Once the plane left, the boarding pass on the app magically reappeared. Learned my lesson never to trust this app again. Garbage!
Get with the program
by Barry Bradham on 2020/09/13 20:14
Had to manually enter my confirmation number for my flight in both the Delta app and online to check in from the email - very inconvenient. From the email it should auto fill the form in the Delta app. Lots of back-and-forth and technology has improved so much this should be an automated step. Please get with the program Delta.
Best airline app!
by Rudy Render on 2020/09/12 17:29
Hands down, Delta’s flight app is the most dynamic and most intelligent app I’ve used. It takes away the stress from having to think or over check everything and I love how the boarding pass remains on my screen even when I minimize the app. Had no issues! Excellent job to the team for designing the perfect airline app!
Delta has a great app
by kyriethetree on 2020/09/12 16:55
I fly almost once a week. Having the delta app is a great addition. Highly recommend using it.
Does not update with Delta
by Rbpamom on 2020/09/12 15:46
I had to cancel a flight. Three weeks after I cancelled my flight, the app STILL had my flight listed as upcoming trip. Now I am getting notices about my boarding pass being ready for a flight I thought I had cancelled. To make matters worse, I logged in via web browser and changed my password. When I tried logging in to the app, I kept getting a message that my password was wrong and now my account has been frozen for too many attempts. App is no good if it can’t keep track of changes made through Delta.com
Great
by BootsNettaplus2 on 2020/09/12 03:01
Thank you
Safe easy travel
by saldeburo on 2020/09/11 14:30
Love flying Delta
Broken
by Kishbailey on 2020/09/08 22:18
I only downloaded the app to manage charge s for expense tracking and reporting. Receipts and billing portions of the app have been broken for weeks.
App stinks
by mjonah on 2020/09/08 17:37
You should just have my flights ready to see when I log into my profile. What’s the point of a username and password when you require a confirmation number or credit card number to look up booked flights. Update your app, when I log in that should be it, my upcoming flights should be in there and I shouldn’t have to provide flights numbers, confirmation numbers, etc. so annoying.
Get the app!
by Shurrello on 2020/09/08 15:05
Easy to use. Instant updates. Love this app!
Baggage fees
by Cust Svc Prof on 2020/09/08 14:05
Checked baggage for Seniors is an unfair policy. Most are on a fixed income, may lack the strength to carry a bag on board, and yet watch other young people with 30+ lb bags being stuffed in overhead compartments! Southwest AA seems more appreciative of their customers and will be a better choice in the future!
Pleasant
by USAAty on 2020/09/08 13:33
Easy to navigate and not cluttered.
Debacle
by GoSouthwest on 2020/09/07 20:25
Had a flight from SLC to COD canceled due to weather. This is understandable. The way Delta representatives handled it was very disappointing, however. Passengers would appreciate full disclosure so they can consider all options ASAP.
Awesome
by clyoungman on 2020/09/07 13:12
Delta has my money for the foreseeable future. Their cleanliness standards are great during this pandemic and customer service is refreshing. However, how the recent act of racism that occurred on a delta flight and how it was handled deserves an applause. Way to go Delta for standing up for what’s right and actually taking action!
Used to be great, now it’s become impractical
by Annok1994 on 2020/09/07 11:46
Not an app that is worth keeping on your phone. I love Delta and AmEx but the app is poor; it does not even allow me to view price matrices or even book a hotel. I believe at one time I was able to do this. Henceforth, I’ll simply use the website or call over the phone to book a flight.
Not user friendly
by Yum is on 2020/09/07 11:37
For some reason you have confused to mileage plus numbers and I’ve had a hard time getting boarding passes on this trip. I am trying to decide whether I’m coming over from American as an elite flyer however this trip has made me second-guess it. The one saving grace is the flights have been amazing and the staff is wonderful. Please make your app user-friendly
The best lovely airline ever
by happy yourself on 2020/09/06 11:40
Keep flying with delta so awesome
Seating during COVID-19
by jmayes1984 on 2020/09/06 01:53
Traveling with my family from Texas to Michigan. We were told that there would be adequate spacing between seats/families-however I was sat seat to seat next to someone we didn’t even know. I did not feel very secure.
Changed flight with ease!
by SaMaCra99 on 2020/09/04 21:22
I was able to change my flight last minute easily by calling customer service. Zoe was extremely helpful and very nice! Gotta love Delta!!! Best airline ever!
Garbage
by Nickname7010 on 2020/09/04 05:30
I can’t create an account.
Lobsta Dawg
by Lobsta Dawg on 2020/09/04 03:41
Always a pleasure to fly Delta. So much more accommodating than competing discount airlines.
First flight
by Duncan2419 on 2020/09/03 19:45
Our first experience with this app has been very pleasant
Nightmare making a reservation
by Sweet Wahini on 2020/09/03 15:10
I will NEVER fly Delta again!
Steve Rutenbar
by srutenbar on 2020/09/03 04:48
The Best in every category
Random
by typical complainer on 2020/09/02 17:57
The flights are on time and that’s important. I fly 5-6 times a month for work. I was extremely upset when I booked 3 weeks in advance and a coworker grabbed a last minute for the same trip. My seat was the back across from the toilet. I was so mad the entire flight. There were empty seats everywhere but let’s put one of our repetitive customers by the toilet. I rented a car the next trip while I recovered. I still think boarding back to front is the way to get it done, COVID or not and please offer the option of sitting by kids or no kids.
Bag payment
by gambit94x on 2020/09/01 20:44
I already paid for my bag when I purchased my ticket and it does not show up in the app
Worst of the airline apps
by vfdyinfds on 2020/09/01 18:42
When checking in for multi leg itinerary, won’t let you request upgrades for both legs. Looks like it does, but you won’t be on list for second or later flights. Also, if your flight is delayed, it won’t show your boarding pass, just a message about the delay. Tapping the View Boarding Pass link keeps taking you to a useless screen and no boarding pass. Won’t show seat map after agent starts boarding. Finally, after checking in online, it frequently says I need to check in, but won’t let me check in again. All in all, a pretty sorry effort.
Delta is #1
by mkudrle on 2020/09/01 13:17
Delta is my one and only choice in air travel!! You are the best!!
Requirement
by PCcountrygal on 2020/09/01 00:19
No one wants to be forced to do anything even on a flight or at an airy
Delta Is Great
by TSpetter on 2020/08/31 17:05
Appreciate all the workers make are space safe!! Thank you!
Delta Proud
by bt30263 on 2020/08/31 16:12
Delta is the best! Safe & my well-being is important to them! I can fly to visit family and still be safe! And support Delta business.
Bugs
by Mojolawyer on 2020/08/30 18:06
I’m having some serious issues with the Delta app’s latest update for iPhone. The app will not allow me add bags upon check-in, will not allow me access my e-boarding passes or export them to my wallet. The app will not allow me to purchase trip extras like a WiFi pass.
Unprofessional
by KTLTG on 2020/08/30 14:48
W me had a flight delay from DC we ran from one end of the airport to the other and was there in time. The plane was sitting getting ready to pull off it we had 10 minutes before take off time. It’s ridiculous
Check in process has become a mess of fine print
by rpt777 on 2020/08/30 12:26
The check in process now is nearly unusable. Full of unnecessary steps. I already have a first class seat and the ap is trying to sell me an upgrade. Next time I will just check in at the airport.
Registered Nurse
by Nikki3456731312 on 2020/08/30 06:14
Delta has the most professional employees. I’m always made to feel like a VIP. Most importantly the pilots provide the best takeoffs and landings. I only trust my family with Delta.
Can’t Check In
by kpop612 on 2020/08/29 23:30
I have never been able to check in on this app. Granted I usually fly standby. I don’t see the point in excluding standby travelers (if they mean too) because we could become paying customers one day if we feel the service is good. It would be nice to be able to get my boarding pass on my phone again.
Life Changing
by mdodes on 2020/08/28 19:22
This app will revolutionize your travel experience. I never had to look at departure monitors, look for guidance, or worry about my bags. Delta keeps you updated on any changes to your itinerary, gives you directions from the gate you land at to your next departure gate, and sends you notifications as your bags are loaded, unloaded, reloaded, etc. Love love love this app!
Good experience
by mataahu on 2020/08/28 03:44
The app is very good. It can give you useful information and suggestion.
App sign in
by Laylab05 on 2020/08/28 03:26
I have not been able to use my for 4 months. I have re set my password 3 times and I still can not sign in . I have to use guest user for info and I fly all the time. Look my name up and give me my points
Boycott Delta the Woke” airline
by hyper000 on 2020/08/27 22:00
If you are a patriot look elsewhere for your next flight. I know I will never fly this communist airline again.
Happy
by Nanny1347 on 2020/08/27 19:48
Looking forward to my flight on Delta. Looks like all necessary precautions have been taken!
Major Delay
by ScrewedKevin on 2020/08/27 18:04
Flight turned around 2 minutes after take off. Landing gear stuck down. No on-site mechanic, he was on vacation!! They had to drive someone in to repair plane. Missed the next two connecting flights. Now the hotel reservations are ruined, and basically I’m screwed on the first day of my vacation trip across the country. Thanks for screwing it all up Delta, by not having an on-site mechanic in place for your ‘mechanics vaca’. I want a refund on my ticket.
Amazing
by JAmyeSJ on 2020/08/27 16:08
Amazingam
Many glitches
by Jeff McClanahan on 2020/08/27 14:54
Often locks up or won’t display my reservation information. No longer allows boarding pass to be sent via text. Overall unreliable about 30-40% of the time
Easy to use
by rfaup on 2020/08/26 23:22
Great app. Easy to use. Full functionality. Keeps you updated on all important information like boarding, lugging etc.
First class?
by keno!! on 2020/08/26 21:46
We flew 1st class on Delta last week and were told we don’t serve beverages on flights less than 500 miles. So why do accept people’s money for 1st class when it’s not 1st class at all? Last year this wasn’t the case at all and on our way there last week they did serve beverages, very inconsistent and frustrating.
Bad boarding experience
by lizunsmsn on 2020/08/26 18:59
Boarding pass consistently disappears on the app right after boarding starts. It’s there when I go through security but then the app interface changes about 30 minutes before the flight takes off and I can no longer access it. This has happened to me a few times and the gate agent then needs to print a pass for me. Please fix!!!
Frustrating and a waste of time
by nnnejfkbfbrjeb on 2020/08/25 19:22
I should be able to email myself a ticket directly after checking in on the website so I can add it to Apple wallet instead of wasting a bunch of time downloading an app I’ll use once a year.
Makes flying easy!
by PeacockSam on 2020/08/25 18:41
The delta app makes checking in and getting everything ready for flying super easy! If you fly delta often I definitely recommend it!
Delta
by Super Clock on 2020/08/24 18:29
Easy to use
Great app
by Scvdesigns on 2020/08/23 20:32
It has everything I need at a moment’s notice. I can check my flight details. See what gate I have to run to for my connecting flight. See where my bags are. Research a future flight.
Probably Last time using you guys
by texas flight on 2020/08/23 14:13
They cancelled my flight after I bought it and gave me no notification just an apology over and over again and refused to give me some of my money back for the inconvenience
Not satisfied
by bombdiggirry on 2020/08/22 19:30
Just Spins, I don’t know if I am ck’d in or not. Don’t know if my bag fee was charged or not. On top that, I have TWO Delta cards and still paying bag fees. Why bother?
delta app
by devallmom on 2020/08/22 18:24
I find this to be ine if the easiest apps to use It lods quickly, is easy to read, and I accomplished my goals effortlessly
Wonderful experience
by Melly-Pop on 2020/08/22 05:17
Delta has always been our first choice to travel. We have experienced other airlines and no other compares to Delta. Thank you Delta for making our travel a wonderful experience.
Online app
by swanrk on 2020/08/21 23:58
It took four times for it to finally find me and let me get in for check in. The first three times it said I wasn’t in the system
Slow app
by majr12 on 2020/08/21 14:34
Very slow, some selections never open up; Ie: change seats
Great app
by billys a dilly on 2020/08/21 14:25
NEVER had a problem with Delta. Flying, seats, representatives, flight attendants. All done in a professional manner. I would ALWAYS FLY DELTA
Ofc. Terrence L Warner
by TreksterT on 2020/08/20 18:41
Always a great experience flying with Delta!
Flight changes galor
by Hamz1960 on 2020/08/20 04:42
I book a flight and Delta changes them. I call and after literally 3 hours on the phone get the flights change to something that works. Delta changes them again. It take many hours again to change them again. This happened not just one trip, but on two different trips. This is so frustrating.
Great
by xzcvghf on 2020/08/20 03:52
J
BethH
by BethH Louisville on 2020/08/20 00:54
Delta took great care of us on our flight from Fort Myers to Houston and every employee was so friendly, courteous and helpful. The check/in for our return flight was so easy! Love flying Delta!
Stop up selling!
by Frock this on 2020/08/19 17:39
Please
Great app
by presthall on 2020/08/18 17:18
Solves a lot of problems and a lot faster
Flying Idaho
by giggles92266A on 2020/08/18 16:17
I always experience excellent service .. kind employees who are always nice& very helpful! I always fly DELTA comfortable seats. I feel safe flying with Delta .. superb pilots& employees.. thanks delta
Payment integration not there
by Guillaume3G on 2020/08/18 14:32
Delta still doesn’t allow to add a new credit card on mobile. I ended up wasting quite a bit of time working my way around it.
A
by fudgebowiwvwb on 2020/08/18 13:53
Aa
Website
by cindisne on 2020/08/17 16:14
Not consistent and hard to check in
Safety
by Oppelo on 2020/08/17 15:22
Thank you Delta for making safety a priority for your passengers and crews. I look forward to my flight.
Perfect
by Wicann goddesse on 2020/08/17 05:28
Best customer service ever! The only way I fly!
Wasted my time unnecessarily
by DoctorMommy1111 on 2020/08/17 02:55
Checked in as guest first time using app, kicked me out toward end of check in when you had to enter the number of checked bags which was zero and each time I hit continue it said I must log in. Tried it three times and then Completely unnecessarily had to create a sky-miles account to be able to log in and check out. Wasted quite a bit of my time. So far the most user unfriendly app of all airline apps tried to date. If that’s what everyone needs to do to check out then by all means SAY IT AT THE TIME OF GUEST CHECKOUT INITIALLY
Can’t check in from app
by Rw nash on 2020/08/16 23:16
When trying to check in, coved info screen comes up on Android phone, and locks up the screen so you can’t complete check in.
The most trustworthy airline during the pandemic.
by I❤myiphone on 2020/08/16 19:25
We are pleased to fly Delta.
Delta is ready
by Scotsirshtexan on 2020/08/16 16:29
I love flying Delta. The DL people have been great to work with always. Great technology if you don’t need an agent.
Check in as guest
by ceveretthanson on 2020/08/16 13:57
Sure! You Neil you get to the baggage screen. Then “Oops, must log in to continue”. Why have guest as an option?
I LOVE DELTA
by Bill and Nasha on 2019/01/24 03:13
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
Disappointed!
by HotToddy on 2019/03/19 01:05
In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!
This app is so close to 5 stars
by Michael Hansen on 2019/12/06 14:44
Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like this app at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it! So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars.
Many missing options
by hapily on 2018/06/25 14:42
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
Poor design
by RamblinUSA on 2020/01/03 06:06
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.
Ruined my luggage!
by William Kinsley on 2020/06/18 15:59
Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
Delta Stinks
by Montana Mad Mom on 2019/12/10 21:29
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!
Disappointed
by AutumnCA on 2020/03/03 19:28
Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.
I love flying Delta!
by Chinks25 on 2018/12/23 13:15
I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!
Obnoxious desire to be rated
by Xtrvmwai on 2019/05/24 21:49
Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.
The Gold Standard
by Tired of Honeywell on 2018/12/10 21:01
I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world.
Do NOT fly Delta
by Kelliedkn on 2019/12/02 22:18
I am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers.
Does not do as they promise
by Eweeezy on 2018/04/10 16:57
I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.
Worst app
by digraced on 2018/06/14 17:01
Very inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. This app makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with.
Cancelled flight
by yellow polka dots on 2019/07/31 23:11
I have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes.
Delta has Heart!
by Spkskfjujwjdkd on 2018/01/03 17:47
Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️
I love this app but ...
by inahurrybaldy on 2018/11/16 23:58
The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app.
Use it for managing booked flights, but limited options when booking
by flyingfrog7 on 2019/01/06 14:58
Definitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does.
Delta Airline Review
by DLFFEpearl on 2018/10/21 04:46
I have been a long time DL Customer for several years, approaching 3M miles. Over all my experience has been very positive. Great Airline, Great People, Great Customer Service. One of my negative impressions are the changes that DL made to their FF Program. Hard for me to completely understand when a lower level FF Customer who purchases a slightly higher or higher coach class ticket receives priority over a Diamond Flyer. As a Corporate Flyer we are asked to book our flights at least 14 days out, which usually results in a lower coach fare compared to a fare that was booked “late”. I have had on several occasions received a personal apology from a flight attendant. One time the flight attendant wrote me a personal note apologizing that I did not receive at least a DL comfort seat. One flight attendant showed me all of the Silver, Golds and Platinum’s that were seating in DL Comfort or 1st Class. DL is rewarding fare not loyalty. Just my impressions and experience this year.
Flying Delta
by Buddy cat & Smokey on 2017/12/25 16:43
This is the best airline for a single handicap person to use! There’s always a wheelchair for me within a few minutes. The persons who push me to my gate are extremely courteous and will always stop at the restroom or store so I can get water! They are the best! My ONLY complaint last year was the fact that they wheeled me from check-in up to the concourse at Detroit Metro and dropped me off with 25 others in wheelchairs and there we sat. After over half an hour I got up to the counter and informed them that my flight would be boarding in half an hour and I STILL needed to go through security! They did jump into action as there were 3 in wheelchairs on my flight back to Ft Myers, Fl. I was rushed through security and got to my gate as they were boarding. No one ever told us WHY we were dumped together in a holding area and just sat there. Otherwise, my flight was great!
An amazing app but a critical missing feature for Watch
by jfrizzz on 2018/12/11 17:31
Delta has all around the best airline app out there. Extremely useful from booking to boarding. I once booked a ticket in the app using Apple Pay and it took less than a minute total. Truly seamless and with an intuitive design. But there’s just one thing I can’t wrap my head around: the poor Apple Watch app bundled with the iPhone app. While Delta’s app for iPhone is far superior to its competitors, the Watch app lags behind. American, JetBlue, and United all offer a useful watch app that includes a Watch face complication for quick viewing of up to date information on seat, gate, and boarding time just by raising your wrist. Delta’s Watch app lacks this, and even loading the watch app itself (not the missing complication) provides a clunky experience that rarely loads and lacks useful information.
Highly satisfied
by Karengs47 on 2017/11/26 14:16
I was flying from Rochester, MN, to Boston through Atlanta the Saturday after Thanksgiving. As my plane was taxiing to the gate in Atlanta, the app notified me that my connecting flight had been delayed. I was given the option of changing my itinerary at no extra charge and was given several alternatives. I chose to switch although I would now have another extra stop. I was seated in the center seat on both new flights but the seats were comfortable. By using the track my baggage feature, I was learned that my bag was coming later on the original flight. In the end I arrived in Boston only eight minutes after my original scheduled time. Because I knew my bag was not with me, I was able to go directly to the baggage service counter and have my bag delivered to my home. It arrived just as I was getting up the following morning. Great app!! Good job, Delta!!
Love love delta
by RawSallyo on 2019/08/09 16:56
Yesterday .. I had to change my flight for a day later leaving SPOKANE headed back to Los Angeles ...so I could watch my sick baby niece so my sister could get to her new job . I explained to the delta representative what my situation was ... I had originally wanted to fly on a Saturday but the flights were triple the cost for that day . ... somehow .. the delta rep was able to shift over my flight and didn’t charge me anything ... NOT ANYTHING .. they have consistently been way about average in customer service . Last year when we had all the fires in Southern California .. we had to change flights something like 4 times because the situation kept changing ... they didn’t charge us a change fee and waived all of them during that period ... whoever is making policy over there is doing a stellar job .. being able to be flexible at the corporate level when it is warranted is such a plus ... customers don’t want to feel like they are being grinded into the ground .. especially when there are extenuating circumstances . Thx delta .. you are my number one choice !! Now just add more LAX to Spokane non stop flights .. you guys operate the ONLY LAX-GEG-LAX flights and they are always full !! I say you need to add more ... especially flight back to LAX that leaves later than 6:45 am ... say 10:00 am ?
Delta for the win.
by Jpempyre on 2020/01/02 21:26
I travel about 9 months out of the year for work and have shifted all my flights to Delta, primarily because of this app. Granted, Delta has some of the best customer service in the airline industry, but this is an app review not an airline review. The user interface is incredible in comparison to their competition, and the included features top any other airline applications that I’ve used. My favorite feature is the airport map with directions to your next gate and estimated time to get there. It might seem like overkill, but flying into an airport like Narita (Tokyo) for your first time - it’s easy to get overwhelmed. This app keeps it simple and straightforward. It even tracks your bags to such detail that you know when they get loaded or offloaded from the planes and when they hit the baggage claim. If you fly Delta, get the app.
Awful Experience
by deltaisawful on 2019/08/20 23:47
We are heading back to Atlanta from flight 2398. It was delayed, we were then deplaned, and we were told no fewer than eleven times we would be boarding “in five to fifteen minutes”. Over five hours later we were told by a delta employee “I have no idea whether you’re leaving tonight, you should get a new flight and book a hotel.” We, including my toddler (and I am seven and a half months pregnant) were told different stories every time we asked for information. We’re spending tons of money on extra food and cabs, and we need to fly to a different airport then Newark in order to leave Atlanta in the morning, meaning we wil need to take more time out of our day to go to Newark and get our bag. We are on vacation this week and Delta is RUINING it. Not only should you pay for all the taxis, food, and inconvenience, but our whole flight should be refunded and we should be given points. I’m in a ton of pain from lugging a carseat, toddler, and baby IN UTERO and your employees offered no honest information or assistance. You should be ashamed and disgusted with yourselves.
App problem
by Son of Darkness on 2019/09/29 19:01
I went to change my password and 5 times I have changed it successfully. But every time I go to insert my password on the app to login I get a message. This message states that my credentials are not correct. I know this is not true as I have my delta sky miles number and password written down every time I have made a change. Every time Delta has confirmed the change on their website. Every time the credentials have worked on the website but not the app. Please get the Delta App working properly again. I called Delta Airlines and was informed by a representative that I am not the only one having issues with the app. I have deleted and reinstalled the app several times and it has not fixed the problem. The app was working great up until now. You got a 1 star rating until this is fixed.
Introduce something like MilePlay + save flights
by Aidsprest on 2019/04/02 00:19
The Delta app is far and away the best and most beautiful airline app I’ve used. I especially LOVE the ability to swap between classes when booking (such that I can fly first outbound and Comfort+ inbound) - SO convenient. That said, I really wish Delta would introduce something like United’s MilePlay, where every month or so you get a new challenge that earns you miles + encourages you to travel with the airline. I’m always looking for a reason to go somewhere and MilePlay definitely gets me to spend. Another thing that would be AMAZING is the ability to save/monitor flights! I like to be able to save a flight and then be notified when the price has changed. It also helps to keep track of flights that I should be buying so I don’t forget. Some things to think about!!
Issues
by NK17s on 2019/03/19 22:18
I have been flying on other airlines and used their app all the times. While using the Delta’s app, I didn’t felt good about these. I hope all unfamiliar people find it same. Because apps are meant to be used by novice people, but Im myself a Mobile Application Developer, I found it very hard or not good. These are my suggestions: 1. The dark color theme is good while traveling; but Me personally control the brightness of my mobile screen - all the time. Because you care so much about the battery life while traveling and having very Dark text and colors, frequently I had to brighten up my screen. But if we will have some light theme, even if I put low brightness-it will be visible. I know people, this sounds what! But when you are travelled long and tou don’t have charge on your phone. Then you will understand why. 2. I couldn’t even find Entertainment option in the App!! What! When you connect to wifi is that a only place to find entertainment option? I navigated through the app to find that Button 🤣 but still couldn’t find it. 3. I tried to write these as feedback but I ended up writing them as review. I never wrote any reviews on app store. But I throught I should write to make it more better for Everybody like me. 4. Added the boarding passes on Wallet. But if seats changed, wallet still shows the last seat. Its not updating. It was very confusing. Ended up asking at the gate what is my seat? Hope this gets some serious attention.
Excellent customer service
by sjv1012 on 2019/01/31 07:18
I called tonight asking about my travel in the morning. I am a sky miles member and hold status in the medallion program as well. I was curious as to why my automatic upgrade was not available for myself and my amazing better half that leaves for a trip that I gifted to him in the morning. The rep wasn’t so helpful, so I asked for the supervisor. He explained why and immediately had the solution. This trip I gifted my love is very important to me. A very dear friend that he misses terribly is there and they recently were able to reconnect. My love and I have been together for 17 years. I am so thankful to the person I spoke to tonight that was able to get us into delta comfort and had a solution. I always receive such wonderful service with Delta. Thank you for again making my experience pleasurable.
Significant delay
by eccrrat on 2020/06/26 14:38
Our original tickets were on 6/25. When I went to check in online on the 24th I couldn’t find our reservation. Once I got through to Delta over an hour later the agent said our tickets had been cancelled almost a MONTH ago. We received no communication of this cancelation and only learned of it because I called the day before we were supposed to fly out. They couldn’t rebook our tickets until TWO days later and added a connection in order to get to our destination. I had a hotel reserved for our original flights that I am now responsible for and cannot use. My sister took a day off from work in order to drive and pick us up at the airport. We have lost 2 entire days of our vacation. They offered NO compensation whatsoever for something that was completely an error on Delta. The lack of service recovery is appalling. We have been loyal Delta customers for over 15 years, using this airline every summer for our trip home. I can’t believe how we have been treated during this experience.
Missing Dark Mode and Slide Over
by TreyJohnsonMN on 2019/10/20 17:46
The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
Booking a ticket is completely broken
by Nutnate on 2019/07/30 07:23
Let me start by saying that I’ve been using this app for several years. 1. Apple Pay is completely broken and just doesn’t work. I do not trust them to not get hacked and have my credit card and identity get stolen, so I was excited when I saw the option to use Apple Pay. It just doesn’t work, and has not for any of the many tickets I’ve booked over the years. It always gives an error saying Oops! Please enter a valid billing address. A billing address is selected when using Apple Pay, and there is no place in the app to enter a billing address when using Apple Pay! 2. When paying with a credit card, the payment screen is incredibly buggy and I always have to reenter information because it either didn’t take the first time, or it wouldn’t let me select a previous line in the form, forcing me to back out to the previous page and start over. NOTHING makes me trust that they’ll keep my information secure when even the form to enter in the payment information bugs out constantly. 3. There is no tech support or way to submit these bugs. Calling customer service in the app gets you connected to a general customer service agent who is only trained to book flights, and keeps repeating that they don’t know what I’m talking about when I ask them to submit a bug report for Apple Pay not working. Please delta, fix your app. This is embarrassing, even my tiny local credit union app works better than this piece of crap.
Waited on hold for over 40 min so I wouldn’t rate them
by mitch46810 on 2019/08/02 02:53
My flight was delayed 3 times so I missed my next flight. I waited at the airport for over 3 hours then went home. I took a half day off work for nothing and had to have my husband wake up at 4am to drive me the next day. That is fine, I understand stuff happens. But they would not give me a seat (even though I had one on the first flight) and I called to ask for one and I waited to give my “feedback” response and waited on hold for over 40 min. I actually took a screenshot because I couldn’t believe it. How is that possible? They don’t care about me because I don’t fly with them enough (I do fly with delta as much as possible before this). She kept telling me that it was up to the airport at this time; that is crap because I was getting a drink with a guy who flies delta and his flight was changed and they got him fixed straight away. Just tell me you don’t give a crap about me and don’t put me on hold for over 40 min so I don’t give a crap review. That is just more frustrating
Good BUT one issue...
by Dwheels315 on 2018/01/02 19:50
Overall this app is very good; however, I think there is one major flaw when booking flights. After logging into the app and finding flights to book, the next step is to fill out all my personal information, including my skymiles number — even though I am logged into my app and you have all that information. This means I have to go back out to the home screen, copy my number, and go back through booking. On my last trip I planned to add the number later and forgot, so I had to request acknowledgment of those miles later through the website and wait for approval. It would be very helpful to link the traveler information screen with personal account information, similar to how the website works. Then I would give this app 5 stars!
Checks you in without asking when you launch the app
by Brncoman1 on 2018/02/17 04:25
This is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before.
Terrible service at Atlanta
by Cal Ozaki, 1002294476 on 2017/12/18 07:12
I was extremely disappointed with Delta’s customer service at Atlanta Airport today during the power outage. Delta did not offer any help to stranded customers during the ten hour power outage; no food or water in the terminal or lodging assistance for spending the night. Also, when the power was restored at 11:30 pm we waited over 90 minutes for a Delta counter agent to show up and start assisting passengers rebook flights, and then there was very little help available. It seemed like there was very little preparation during the ten hour power outage to prepare for recovery. One counter agent commented that most of the other agents were sent home. I realize that Delta was not responsible for the power outage, but they should have been responsible for taking better care of their stranded passengers
Satisfied but still room for improvement
by Fav123456 on 2018/07/09 11:31
I enjoyed everything about the flight. While some hosts and hostesses were phenomenal, two younger hosts seemed like they could work on their people skills in handling difficult issues e.g. one lady stuck her foot in the aisle and while this was not good, he could have spoken to her more politely. I have been on Southwest and still feel like they still beat Delta in this regard. The second host when I asked for lots of cream in my tea just poured what he felt without honoring that I wanted more cream in my tea. One of the hosts was phenomenal as space ran out and people put their luggage in the overhead cabin and the customers were about to blame each other When he stepped in and resolved the conflict and made each feel like they were appreciated. This good host was the older black man.
Getting there
by DadJokesRule on 2019/04/12 05:46
I appreciate the new patent check-in feature, but a few bugs and workflow issues were there. Checking in to Air France I had to re-enter my passport information. Small but annoying because you have it. A million times you have it. Plus I couldn’t add baggage. Maybe that’s on purpose, but then tell me. The last thing was I couldn’t add the boarding passes to my wallet. And one last gripe is that I saw people on Reddit saying the C+ upgrade option had the “only if seat preference available” option, but I couldn’t find it. Maybe because I’m currently international, but I would really like that option. I hate having to try and go back and claim an aisle in economy when I get “upgraded” to a center seat. Generally I like the application. Makes traveling so much easier; however these few little quirks will keep it at a 4 for now.
Info via Delta app always a bit too late 🙁
by JustWantedAnOrganizer on 2019/06/18 15:50
Many features work very well on this app but the issue mostly seems to be delays in Delta getting information onto and through their system to users. Important alerts and notifications come late and occasionally are untrue. Example: Gate change! Where? The other end of eternity airport and boarding in 2 minutes, gate closes in 10. (No time to pee 😖). or Your baggage arriving now on carousel 3! Nope. Took 50 minutes to get to that 20 minute guaranteed delivery and 2 flights of baggage arriving after the one we were on have been delivered and claimed. I’d suggest Delta add a feature to help provide directions through airports similar to a standard map app, but they need to fix what doesn’t work well now before creating new annoyance.
Disappointed
by deltadisappointment on 2020/02/14 02:32
I’m so disappointed in delta airlines. They delayed our flight one hour and forty minutes first thing when we got to the airport. Mind you, I had gotten up at 3am to make the early flight. After being delayed they rerouted our flight to Atlanta, to Birmingham Alabama. There we sat on the plane for over an hour, refueled and then resent us to Atlanta. They made us miss our connecting flight to Our destination. We had to sit at the airport for over 6 hours to catch late flight. After finally making it to our destination, The plane did not bring my luggage. Delta couldn’t even get my luggage on plane in the 6 hour wait. AND Delta couldn’t even get my luggage to me for 2 more days. I had to ruff it and felt very depressed, upset for these days because I did not have any change of clothes or personal things. You’d think delta could have gotten my luggage to me in a more timely manner! I will never fly Delta ever again and will discourage others because it is clear they do not have you in their best interest.
Doesn't update flight info (useless) + crashes
by AES20 on 2018/01/11 21:46
App crashed five minutes before boarding time and then we had to wait for everyone to get printed boarding passes at the gate. ~~~ My flight was delayed four hours (still hasn't boarded) and the gate has changed several times. The app is STILL displaying the original gate; NONE of the text alerts have included gate info and there was no announcement about the final change...Not to mention that the gate we are now using isn't displaying my flight and we have a new flight #. Why change the flight number? But then NOT update it on the app, or the text alerts? I don't see the point of the app if the information doesn't update in real-time. This makes an already stressful situation more frustrating.
Too Much White
by IMC1782 on 2019/10/07 01:35
I found the use of white backgrounds overwhelming and a bit overkill. For example, it was difficult to see upcoming flights on the ‘My Trips’ page due to the lack of color behind what I’ll call the itinerary ‘cards’. On the “Seat Selection” page, I found the contrast between the white background, light grey plane, and the new seating colors to be hard to get used to until my eyes focused. The use of colors on the skymiles tab isn’t much better. Yes, I have silver status but did you have to use that much grey? Thankfully, I’m not color blind because I’m not sure I’d be able to tell the difference between the three shades of grey that are used. Use of color is well done on the updated booking page. I especially like how the boxes appear to be 3-D. This helps them standout. This should be expanded to other areas of the app, like the ‘My Trip’ tab. I work in technology, so I know the market is shifting to using brighter, warmer colors, cleaner lines, and white as a background color, but I had to turn down my backlight to be able to tone done the brightness. The clean look Delta was going for isn’t quite there or carried throughout the app yet. All that said, it’s still the best airline app.
App Review
by Frustrated 34567 on 2019/10/16 02:28
It would seem that many Apple Store users do not appreciate that they are supposed to be writing a review of the app and not about Delta performance, customer service, operations, etc. The most recent app provides much more functionality, including the ability to book a trip. Having experienced a misconnection because of weather (and LGA congestion and construction), I liked being able to track my checked baggage through the app. I do have one problem, though. The app has consistently started to check me in should I open it when I have a flight eligible for checkin. I am perfectly able to decide when I wish to check myself in. Perhaps I do not know how many bags I am going to check when I open up the app or maybe I want to see if any seats have opened up. Or maybe I want to book a trip. Maybe it is not designed to this, but it seems to be happening.
Appreciation
by dwieland on 2019/11/13 21:49
I enjoy having the flight attendants being in the aisles asking passengers if they need help with knowing their connection gate information. Overall I am satisfied with Delta however I typically experience a hiccup on at least one leg of my flights. Anything from a seat that won’t go back, the entertainment system doesn’t work or the tray table is loose. My flight today back from Austin to Detroit my seat back slowly slipped back into the upright position every time I pushed it back. I just go with the flow as it’s small stuff, but sometimes it’s annoying. Again. I have been loyal to delta for many years as is my husband but I appreciate you asking for feedback. It helps keep you focused on better serving your customers so we do stay loyal. Thank you.
Delta Baggage Service
by ZC Bill on 2019/06/24 21:50
It’s only when I occasionally fly a different airline that I am reminded how outstanding Delta’s baggage service has become. The “your bag was loaded on Flight 1234’ text and the “your bag is being delivered to Carousel 3” text are customer centered thinking, and the “20 minutes after landing” delivery guarantee is always exceeded. Our bags are almost always at the bag claim before we walk there from the plane. I honestly can’t figure out how they do that. It is such a huge improvement over the old agonizing wait times (that other airlines still put you through) and bags just don’t get lost or mis-delivered any more. Whoever redesigned Delta Baggage a few years ago, you have my hearty thanks and my admiration. I don’t know how you do it, but I sure appreciate it.
Great app but buggy when flight delays happen
by outglobal on 2019/07/20 14:10
Overall great app. 90% of it works great. Couple of things need work. 1. If you are rescheduled on an alternative flight due to delay the app co-mingles old and new flight information. For example I am on a morning flight. Boarding time shows 21:50 which is last nights flight. 2. Very hard to standby for an alternative flight or rebook through the app when you have a misconnect which is a pity as it forces you to rely on airport staff. If the app were easier to use maybe the lines would be shorter at the airport. 3. Standby for an individual flight as part of an itinerary is impossible to do on the app. (Alaska has nailed this function). For example flight delay on segment one. Want to standby for a flight that will still make the connection in Atlanta. No way to do that through the app.
I love flying delta
by Ladykarenm on 2019/03/04 17:35
I have been flying Delta regularly for years. I know I will always have a good trip, even if I have four reroutes due to weather. Staff manage to maintain composure when I am sure they should blow up. I know that not everyone is perfect and there are those few people who are grumpy or agitated- but I figure I have days I am not as nice as I want to be. I try to give the cranky staff member a pass-and remember they have lives that exist outside of their jobs. I realize it could be a partner or spouse is sick but that staff person has to work. Maybe it was a rough day dealing with some other major issue. When I can’t let go of the staff members attitude towards me or others I write a complaint and go back to enjoying my trip. Delta is great in so many ways for me. Thank you!
Flying delta
by samantha oleary on 2017/11/03 10:06
I fly to Birmingham and Pensacola frequently now to visit my children one of whom is in the military. I have always flown Delta but recently have encountered problems that is making me consider switching airlines. 1) you recently canceled the nonstop flight out of Birmingham to LaGuardia Airport at 6 AM which caused the rest of the day November 5 to be overbooked. If someone had looked at the college football calendar they would have noticed it's a huge SEC game of Alabama versus LSU. 2) in addition my flight home on the Friday after Thanksgiving from Pensacola was canceled at 6:30 PM and now I get to less hours with my son who is in the military because I have to fly home at 4:30 PM 3) stop at nickel and diming me for baggage fees and seats. If I buy a seat on your airline I should get a seat assignment this is not south west
Rude agent
by Duke933 on 2018/08/20 14:10
In booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome.
Rating Trends
420,407,464,460,448,504,730,718,480,690,667,578,557,537,570,530,611,454,521,511,552,616,596,643,549,478,584,625,625,585,623,594,492,576,700,796,762,884,738,656,745,911,974,857,927,46,867,742,865,946,946,856,1001,0,0,2346,1007,985,849,1036,841,758,833,996,967,858,1001,798,753,1021,1205,1240,899,1028,1181,948,1046,1028,1030,974,1092,895,822,912,1177,1158,1000,1166,931,832
All Versions
5.0
3,173,775 total
 5
2,768,453
 4
305,863
 3
53,485
 2
13,487
 1
32,487
Current Version (5.4.1)
5.0
3,165,682 total
 5
2,765,200
 4
304,752
 3
52,887
 2
12,786
 1
30,057
Version History
More...