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Welcome to fly delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, fly delta makes travel easier than ever before. • Enroll in Delta's SkyMiles® program and earn miles every time you travel • Find, compare and book Domestic and International flights • Book SkyMiles award tickets • Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more • Reserve Preferred Seats like bulkhead and aisle • Rebook cancelled flights or missed connections • Manage your trips, profile and customize your travel preferences • Check your SkyMiles account balance and current Medallion® status • Check in, view your boarding pass and add it to Apple Wallet • Pay for checked bags and track their location • Check the latest flight status and receive flight and gate change notifications • Save a photo to remember your parking spot • Check your status on the upgrade or standby list • View or change your seat • Locate Delta Sky Club® lounges • View interactive airport maps, public transportation details and weather information • Get detailed info about our fleet and partners • Map flights en route with an interactive flight tracker • “Today” gathers everything you need for your day of travel into one convenient place • “Feed” ensures you always have the latest flight updates, gate changes and more • View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch The Fly delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information. Glass Bottom Jet™ a trademark of Delta Air Lines, Inc.
Missed flight
by dissapointed in service on 2020/08/11 00:52
Poor concern and little help in making arrangements for meals and logging.
Aircraft Issue
by Tyler #%Guy Plez_Now on 2020/08/10 21:06
Dear App Developer, I checked that there was “No” Video for the A320 Aircraft and that I know that Delta placed video screens on their Retrofitted A320 fleet and now the Video should say “Yes” to delta’s A320 fleet , So now I am getting confused because it seems like the Fly Delta app and Delta’s Website doesn’t show it and can you please Say “Yes” instead of “No” video for the A320 fleet and this is what I believe but this fly Delta is still a great and awesome app From, Me!
Michael Hanifin
by Mike Hanifin on 2020/08/10 11:22
Great flight from Atlanta to Myrtle Beach. The flight attendant called me by name and shared her appreciation for my flying on Delta. I was impressed.
Will only fly Delta!!
by superdopemom on 2020/08/09 17:01
I am a single mom with two young toddlers and we have as many others flown on the cheapest airlines to the more luxurious ones and the only one that can ever give me a piece of mind is always Delta. The fact that they have three to a row I never have to worry about being split from my kids. And they always have the most up to date movies for the kids (even though we have tablets) it’s nice not to go digging in their bags trying to find them and get them started they both can pick their movies and are satisfied the entire flight.
Great airline!
by drdhm2 on 2020/08/09 15:14
Delta is simply the best! Social distancing seating is terrific,
Occasional Customer
by mngreatwhitenorth on 2020/08/09 15:01
This app is substandard to other airlines on the market. It takes me less than 1 minute to check into a flight on Southwest Airlines. I’ve been futzing around almost a half hour with this. I really don’t have time for this, and will continue to book on SWA whenever possible.
Terrible app
by Stupendously Bad! on 2020/08/09 13:18
Slow, underpowered, and underperforming...what’s not to like? By far the WORST app of the 6 airline apps I use. Shape up, Delta!
Delta
by maymayyy13 on 2020/08/08 23:38
Best app ever easy to uSe
Way to go Delta
by jahankins on 2020/08/08 20:37
I was so happy to fly Delta. You guys stepped up on Covid-19 situation. I will use Delta as my go to airline. Keep it up!!!
Meh
by yaboypiccolo on 2020/08/08 05:45
Had to create a whole account just to check in to my flight. Took me about ten minutes for something that should have taken 2. Now that I finally was able to check in I will now probably receive hundreds of ads through my email and home address.... can’t wait ! !!
Delta App
by DAGLENNBOYS on 2020/08/07 15:34
Outstanding App.
Spotty
by Bink32 on 2020/08/06 20:08
The app worked today and on this rare occasion when it’s actually working it’s handy.
The best
by EDGAR_CALI on 2020/08/06 17:09
I enjoy flying with Delta now for the last 17 years. I continue to use them for their customer service. Even when something went wrong, they took care of it and kept their word.
Preferred carrier
by drbygl on 2020/08/05 21:19
Delta is my preferred carrier, and has been for many years.
Don’t like flying Delta
by do hendhe evw on 2020/08/05 20:53
Diamond member since 2004 and the past 4 years has been horrible service so I quit
STAR RATING
by SS(2) on 2020/08/04 23:03
DELTA, Giving Pleasures during AIR Bound ONLY!! The Pleasures of the AIR are ONLY with moments with DELTA!! 5-Star Rating Appropriate of Course!
Delays and errors when trying to check in and add bags for flight
by Ashbeachr21 on 2020/08/04 22:41
Also said bags would be free if I applied for credit card, so I took the time to do that and still got charged for the bags
Best !!
by Melylinda on 2020/08/03 04:49
Great service
Review
by A Delta Client on 2020/08/03 04:29
We are very disappointed that because my husband cannot travel tomorrow I am unable to use the certificate we were on and I had to purchase a new ticket at the last minute. I am shocked at how poorly we were treated given that we are such good delta customers!
App confused
by millinygamer on 2020/08/03 00:25
App wouldn’t let me reset pw. Had to fill out an unnecessary form to get the pw updated through a va. Then real chat with individual that couldn’t resolve the problem completely. Now waiting for a tech to fix the issue
Bad
by wagesarenothigh on 2020/08/02 22:13
Difficult to use
Feels like a VIP service
by bjenright on 2020/08/02 17:20
The flying experience on Delta is superior to other airlines. The health and safety measures implemented can be felt everywhere. But even better - the service is exemplary and they make each passenger feel like a VIP.
Thanks
by kissxjdvrososobgbdpspdi on 2020/08/01 22:44
Super airline always brings me safe back to Europe
I received no email that I could check in!
by RL738 on 2020/08/01 17:22
Seems like a major problem.See above.
Janet
by Jackson flyer on 2020/08/01 14:03
Delta Airline is professional and efficient. The best part is that I can use my new suitcase as a carry-on flying with Delta, when most other airlines charge an extra fee $30-40 more.
Delta App
by Coder_V8 on 2020/07/31 20:51
I’ve flown in my job since 1993. I’m Million Miler on Delta. This app makes flying so much easier and predictable. Sure wish we had it years ago!
Love flying Delta Airlines!
by NickPappas iPhone on 2020/07/31 20:03
My favorite airline company ever! Love those biscoff cookies as well! Best app ever!
Bugs and infuriating errors
by Tayzlor on 2020/07/31 05:54
The messages app is so stupid / to the point of infuriating me. The booking app has errors with simple things like clicking on fields / add payment details and it keeps giving me error messages.
COVID warning
by hedens11 on 2020/07/31 02:58
The COVID flight warning/advisory gets “stuck” on android phone app and does not allow you to close it in order to check in. I had to switch to my iPad to use the app.
Bag check? Nope
by 32qaz on 2020/07/30 15:42
Just tried to check bags on the app. Got through the process just to be told “bags can’t be checked at this time. Please present them to a Delta agent upon arrival at the airport “. Why make customers go through the process if bag check through the app isn’t available?
Online check in
by Kahunaellijay on 2020/07/30 02:55
Confusing, ill conceived n not user friendly the person who developed this web site n app should be demoted or terminated
The most comprehensive app I’ve ever used
by Listen Gooder on 2020/07/30 01:18
The Delta app is not a watered down version of their website. It is extremely well thought out, intuitive, and contains close to everything you need to interact with their airline. Information is timely, useful, and easy to access.
Great App, Great Company
by KeithShepard on 2020/07/29 20:06
Excellent app. Extremely well laid out, intuitive, and user friendly. Love flying with Delta and this app makes it easy.
Pop up windows cut off
by American Solar Direct Dude on 2020/07/29 17:48
Same as title
App does not work
by KrisBlackwell on 2020/07/29 16:12
I have tried multiple times to get out of off line mode like downloading the app again and messing around with airplane mode and had no luck. I am over calling and sitting on hold to try and get the problem resolved.
James M
by jim in clyde on 2020/07/27 13:07
The app was requiring me to spend $30 for my first check in bag even though I have a platinum American Express Delta sky Miles card. I think this is an error but I’m gonna have to go to the ticket counter to get it fixed. I wish I could’ve done it through the app.
COVID-19 Awareness and Readiness
by LiquidLightFl on 2020/07/27 11:47
I am throughly impressed with Delta’s app that keeps you updated with the latest COVID-19 information. Letting you know how they have handled this challenging time and are making it safe as possible to fly with them. 🌟🌟🌟🌟🌟
Don’t fly Delta
by Waggle It on 2020/07/27 01:15
Flight was delayed on the tarmac they failed to delay the connection five minutes and for no apparent reason other than incompetence and a lack of concernFor their passengers making a connection, Pick a different airline you’ll be better served
Booking issues
by Ty944721 on 2020/07/26 21:18
I have noticed lag issues on the mobile booking app. When selecting CC billing information. Other then that everything els is very user friendly.
My device’s memory is NOT low
by jladams97 on 2020/07/26 18:23
I’m so tired of this app telling me my device’s memory is low and losing my state in the app where I have to completely start over. I’m on a relatively new iPad. There’s nothing I can personally do about how it uses memory. It’s up to you, Delta, to make sure that your app works with the iPad.
Good job, Delta!
by 7rcm on 2020/07/26 13:24
I was apprehensive about flying until I saw the steps delta has taken in limiting occupancy and cleaning protocols. Thank you! Rosemary Milliman PhD
Review
by Deborah Ann S on 2020/07/26 06:28
I love to fly Delta, and during this uncertain time, I appreciate a direct flight, despite the delay outbound, I’m thankful I can fly.
Bag charges
by fghtrdvhurdcchjiiuy on 2020/07/25 21:28
I have a Delta American Express card and you still want me to pay for my bag.
Always reliable
by ACXjags on 2020/07/25 17:26
Thank you Delta for always taking such good care of us. We have no worries
Thank you
by Cub Scouter on 2020/07/25 10:28
I just want to thank delta for taking the measures that you have to protect your customers during this pandemic. You guys have done a fantastic job. Thank you so much.
Professional with personality
by Xwenwood on 2020/07/25 03:18
The extra mile for my safety is assured when flying Delta.
Great app
by ckohney on 2020/07/24 18:58
Easy to use
Worse than useless
by Mgbahs on 2020/07/24 14:44
Why do you make us download a separate app on iOS just to have boarding passes when iOS has the passport app?! How do you spend more money on an app just to be less useful?! Delta: terrible digital strategy. Oh, and your checkin site isn’t even mobile friendly (YET, has the stupid link to download this useless app)
Thank you for placing safety before profits!
by chasandrew on 2020/07/24 01:37
I’m back to traveling weekly for work. I always try to book on Delta but for one trip I had to fly a competitor with a patriotic name. Their waiting areas were packed and every seat on the plane was filled - no consideration for social distancing and well-being of passengers and crew. This week I returned to my trustworthy brand. I believed I could count on Delta to do the right thing and was not disappointed. Roped off seats at gates, no middle seats assigned on planes. Plus unrivaled friendly service and cleanliness of equipment. Thank you for being an unrivaled corporate citizen.
It’s a breeze.
by BamaDean on 2020/07/23 20:19
Delta’s online app makes preparing to fly a breeze.
I like it
by eat clay on 2020/07/22 19:20
Having the app and being able to see my travel details on my phone makes traveling so much easier. I am very thankful for it.
A mess
by Skins31 on 2020/07/22 12:45
For 3 weeks I’ve been unable to log in, every time I try to pay for luggage the app force quits and no updates are available. Delta customer service said these glitches would be fixed 3 weeks ago but it’s happening all over again.
Flying during Covid
by stroppy234 on 2020/07/22 00:17
I really appreciate Delta exercising precautions with air travel. There is social distancing, middle seats blocked off, constantly purifying the air in the plane, and more. However, signs everywhere say masks are required. Over the loud speaker I heard this continuously. And yet, I saw too many people without masks, pulling them off and walking around to talk on phones, or simply wearing them improperly (ie nose out). I asked an agent to please enforce the “requirement” they advertised and they told me they were unable to. This was very disappointing as we all know the science by now.
Helpful but crashes
by Spearbearer on 2020/07/21 16:04
It’s nice to have the convenience of an app. It crashes. I wish there was a customer service button
Great
by moll.d on 2020/07/21 09:20
Great airlines, always my FIRST choice.
My experience with Delta
by Tio Rick1 on 2020/07/19 06:12
I love flying Delta. Its safe, Confortable and they are always eager to accommodate my needs. To me, the best airline in the world.
Small print
by Sparky--> on 2020/07/19 05:31
On the largest iPhone available, I am struggling to read all the tiny font print that is presented in this app. Really small! Help!
Military section
by teddytank19 on 2020/07/17 16:33
Imm
Review
by yvega97 on 2020/07/16 15:57
I don’t enjoy being on a plane for hours without food and drinks. I don’t feel there is a need for a stewardess if they are providing real services.
Relaxing
by gloriaherdee on 2020/07/16 07:59
Our always way to enjoy Family Vacation, Thanks so much!
Taken care of
by CoenraadHenri on 2020/07/16 02:08
If you are loyal to Delta, Delta is incredibly loyal to you. Always Delta! Conrad
Top Tier
by Phladap on 2020/07/15 18:54
Extremely appreciative for an airline that cares about not only it’s customers but their employees. Thank you for an app that guides patrons like myself to quality service whether there’s a wait or not. Easy to use, fast, & effective!
Hate this app
by hdhdhdfjsockvc on 2020/07/15 17:00
Hate this app
This app continues to crash
by Suzyfine on 2020/07/15 00:43
This app continues to crash while using. There’s no copy pasting and it’s really slow!!!!
Check in
by Gerry404 on 2020/07/14 02:14
Very good
App won’t load
by Heathcote54 on 2020/07/14 01:22
I love this app, but recently I noticed that I can’t open it… I tried to reload and now I have no Delta Air app at all on my iPhone 6S.
Adding a checked bag should be obvious, simple
by deblynnCN on 2020/07/13 15:25
Could not find where or how to add a checked bag to my ticket anywhere on the app. In line, could add bag, but it didn’t continue to payment and receipt. Multiple checkin required on app and online to add a bag. Confusing.
Delta apply pay without trace 👎
by Mr Fred Ali B on 2020/07/13 10:34
I bought ticket with my newly downloaded delta app and upon payment the app gave me option of paying with my apply pay....only to get to the airport JFK to be told I used a stollen card to make my purchase. I was lucky to have the transaction pulled from my bank account....even that I had it very difficult simply because the web ID for apply pay did not match my chase bank card last 4 digits.....I had to convince a manager with my bank history of payments for over 40 mins before I was allowed boarding pass. Delta needs to set the apply pay correctly or take that option off.
Amazing!!
by 514fs on 2020/07/10 18:43
Awesome
Colorado Flight
by Vanesa y Juan on 2020/07/10 16:19
Thanks Delta for allow us to flight and feel save during the pandemic.Thanks for all this years of service,You got me,I don’t think I can flight with another company again!🙄🤣😘😘😘
Delta app
by Lisa Marie 07 on 2020/07/10 13:13
This app makes things extremely easy to navigate.
Delta is the best
by Backstroker36 on 2020/07/10 04:07
I Fly Delta quite a bit now. They’ve really improved in the last three years. Service is always been great, and the bion board food options are excellent. Always consistently pleasant way to fly, I get treated like I’m an actual human being and not just another customer.
Bad app
by BigBob4578901423 on 2020/07/09 17:10
You should be able to find my flights without me entering a confirmation number. They should automatically appear in my flights.
Charge me 250 for no reason
by aidentmacey on 2020/07/09 07:06
Delta charged me 250 for an incorrect ticket purchase. Leaves me no way to contact them, no email or receipt. Tried calling had me waiting for hours never got through. No email response. I no it’s a pandemic and I shouldn’t and don’t want to leave a bad review but I’m left with no other option.
Slower than the old way over the internet. More cumbersome too.
by redo this app on 2020/07/09 01:10
That pretty much sums it up. Not an improvement.
Try Again - Face ID
by ArePensBlue on 2020/07/08 10:34
Please add a button for try again for face ID. I don't always remember to pull my mask down for quick access to my boarding pass and closing out the app and trying again is a bit of a pain. Other than that, love the app
Inefficient and pathetic
by Evie Amis on 2020/07/07 06:36
Too many issues to waste time in all... main ones: why is it trying to make me check-in again after I already have? Why can’t I access my boarding passes for all of my international journey? Why do I need to reinsert all of our passport info for a booking I’m already checked in? Why is there an error when trying to add my boarding pass to my wallet?
Worst tech ever
by Cokedickmotorcycleawesome on 2020/07/06 14:28
Website and app unresponsive even on the newest phone. Terrible glitches delta fix your tech please
seriously?
by Catastro99 on 2020/07/06 01:34
I can’t reach a representative on the phone or online; been trying for weeks now. The website refused to pull out my reservation info so I can’t request a refund online. Can’t reach them by email. Wow.
Upgrade ability unavailable
by RNeumannn123 on 2020/07/05 23:47
I can log in for upgrade, keep getting error messages.
Two stars
by hghshjkufvni on 2020/07/05 16:51
Not intuitive not able to easily cut and paste from other apps
Delta
by patagirus on 2020/07/04 19:01
I traveled with jet blue for 17 years Until they put s as dog on the seat next to mine I have dog allergies d I asked about regulation They took me off the plane So I stopped flying JB I have been with delta for four years First class and extra leg room I must say I never felt more comfortable Everyone is friendly and polite It’s clean and everyone is helpful when needed So I recommend Delta if you are going to fly Especially with how our lives have changed I just flew to P.R. and they did everything to make me Comfortable and safe They were very clear about wearing masks If I am going to visit family it makes me feel secure that I am flying with the best Air Line
delta app
by hsbaind on 2020/07/04 03:13
so helpful when flying alone!
Great app!
by ~KupCake on 2020/07/03 23:20
It’s simple... it’s a great app, works as it should and easy to use. Delta is all I use and one of the best, always a pleasant experience flying with Delta.
Delta one food selection option not available
by NYCiRead on 2020/07/03 13:30
Never received email to select food and never received a return call from customer service to select food w agent. Your app also does not provide this option. Please update. Service
Always trying to up sell
by CP is really ridiculous on 2020/07/02 23:13
I get it. You want to make more money. It’s what you do. I get it. But at some point, you need to just provide the requested service and stop hassling me. The ‘shuck & jive’ shake down is way too strong for me. Your like an aggressive panhandler.
They do the right thing
by NATCHEZRURAL on 2020/07/02 20:41
I enjoy flying Delta and really have no interest in flying any other other airline! I always know what to expect and they always deliver!!!
Excellent service
by Callie Simons on 2020/07/02 18:03
We always fly Delta and are constantly pleased with their friendly, helpful employees, their consistent schedules and their dependable service. Thank you for providing a quality product!!
Website/App needs help
by biker2011 on 2020/07/02 17:19
My trip kept disappearing from My Trips I had to call the night before my trip and hold for 2 hours. And then again in the morning when my ticket disappeared again. I had to call over and over till I got through. If the website worked properly it would save everyone unneeded stress in this stressful time.
I nead to be able make changes
by SlickBack 2 on 2020/07/01 21:43
I would like to be able to instantly correct errors made after making a booking. I still have not been able to spear to someone fro customer service and it has been almost 1 week
Flying during COVID
by gleebstein on 2020/07/01 18:08
The flight crew always does their best but there was no initial screening before you get on the plane. The lady behind me was coughing so all I could do was hold my breath and pray. I moved my seat once we reached altitude but the flight crew took no notice.
Flying Delta is always your best choice
by Riseup50 on 2020/07/01 15:13
Delta is by far the best company & service you will ever receive. They have the # one best website around. Make a mistake booking after you have already paid for your flight, no worries just hit the modify button & fix your mistakes you will not found that service anywhere. One of the best services during this COVID-19, need to change or cancel a flight Delta has made your life stress free with helping you through this process with not worries. The one thing I would like to see is, the prices to come down a title bit. Everything else is top notch.
My most fav Airline
by muna_kampala on 2020/06/30 23:12
Outstanding service
How do you tell Delta you have a pod of 5 people?
by Joby seating on 2020/06/30 18:38
How do you tell Delta you have a group of 5 people that have been sheltering in place together??
Handy but not optimal
by Rickyoneshot on 2020/06/30 17:13
United has a better app.
Infant in arms !!
by PeachRose🍑🌹 on 2020/06/29 20:43
It would be much more convenient if the Infant in arms option was available on the app ! I really don’t want to spend hrs on the phone just to tell a representative I’ll be holding my baby in flight 🙄 can we get this in the works? It would make booking so much easier
Excellent gold medallion
by njcaga on 2020/06/29 18:06
When I had make emergency travel plans due to a hospitalized family member, Brenda took wonderful care of me. I cannot thank her enough for her kindness and getting me back to my mom.
Checking Process was very easy
by Jafrail on 2020/06/29 14:48
The process was easy to check in on the phone.
Terrible booking app
by K-Hat on 2020/06/28 20:12
As a Platinum flier, this app is embarrassing. The primary issue is booking flights. First, the app doesn’t save or auto-populate any of your basic info or that of your saved companions. You have to enter this manually every time you book a flight. Sure, it gives you the option of saving the info for faster checkout later. Of course there is no later because next time you book, when it asks you whether you’re flying and you select “Yes”, it makes you put your flier info in anyways. When you enter your companion info, there isn’t an option to auto-populate that section from the entries that you previously saved. The second big issue is that navigating away from the app briefly to, for example, get a credit card or look up your known traveler number can effectively erase every step of the booking, including your basic flight search and selection, and force you to start over. Ditto if you select the wrong button during the booking process. For example I was at the last stage of the process, entering my credit card info, and the photo scan wouldn’t read my card number correctly. I hit the “cancel button” to exit the scanner function and it took me back to the app home screen with no flight booked. Lastly, there is no “cart”. There is no way to return to the last part of the booking before you were kicked out. And it gets worse - next time you run the booking to try to buy the same flights, the number of seats available automatically reduces, and either the seats are completely unavailable or the price goes up. This has happened so many times with Delta I’ve basically assumed it’s a giant scam to bait and switch you with higher priced tickets to see how high on the price curve you’re willing to go before bailing on a purchase. And before you say “maybe someone took those flights at the exact same time”, I’m talking about short haul flights to tiny cities, and I’m talking away reductions in the exact same numbers as I was previously booking (in the last instance, 3). Super disappointed in the company and its app. At this point, it’s worth looking into other airlines.
Terrible communication and unorganized system
by why r u making me do this on 2019/01/06 02:13
My bag was never put on my first flight from JFK to MSP. When I arrived at Fargo Hector, my bag never arrived. Delta rep confirmed multiple times that my bag would be on the next flight to Fargo, and verified I had nothing else I had to do. The next day I returned to the airport to talk with another Delta rep because my app hadn’t said anything about my bag. The Rep said I should have filed a claim for the bag, and the Delta rep from the night before should have told me to do that.. he didn’t. I was then told my bag would be on the next flight to Fargo. I received a notification that my bag was at the carousel at the Minneapolis airport at baggage claim.... why the hell would it be at baggage claim at MSP when I was in Fargo. I was on the phone with customer service for over an hour trying to figure out why my bag wasn’t registered correctly and why it wasn’t on its way to Fargo, again.. fast forward a couple hours - I got a notification from the app that my bag was getting on a flight and would arrive at 4:50. When I got there, the flight was delayed. I waited another 25 min, and then came to realize that my bag was not on that flight either. My app updated to say that my bag was going on another flight and wouldn’t arrive until 8:30 pm.. something always happens when I fly with Delta. Wouldn’t recommend flying with them, especially when their customer service can’t do anything about the issue.
Enjoy Flying Delta
by AKwoman2591 on 2019/07/28 22:12
I have been flying Delta since it acquired Western Airlines back in the 70s. I have had my problems with Delta Airlines, such as having them give my seat away while I was transferring terminals when I was on an emergency trip home as my mother was dying. That stunt allowed me to arrive 4 hours after my mother had lost consciousness for the last time. Delta of course apologized and gave me miles - Which meant nothing . But - the most important thing they did was updated their training manual to re-emphasize the importance of getting emergency traveling passengers to their proper gate and proper flight. Do not give seats away until you have checked all arriving flights and know there are no transferring passengers unaccounted for. I understand Delta is a big corporation and run for profit. They do their best. When I complain I have an actual email back in record time. Their aircraft is clean, modern and well-maintained. When I am overseas I trust the Delta planes. So what if they’re late? Their air miles are hard to obtain and expensive when you go to use them. But overall Delta’s people care about you, their aircraft is well-maintained and safe. The food is low satisfactory but above others. Their alcohol is great, Major labels, no off brands like Alaska. I Fly Delta because I trust them.
Got kicked off my plane
by savafaraha2 on 2019/06/19 15:45
I had gotten on my flight to Ft Myers when I realized I left my laptop at security and I asked the attendant if she could call over to see if they could secure it. She says “oh no, you go get your laptop”. I was so surprised that she said they’d wAit but I felt stupid to leave my laptop after given this kind of response from staff. I ran to the gate and made great timing coming back to the gate in less than 7 minutes. I watched the gate close as I ran for my life to make that flight to Ft Myers to address a family emergency which is the reason for my flight. They had taken my bags off the plane and threw them aside with my stuff falling out of it. When I asked for help to the staff that said they would wait, they said “that was on you. You didn’t have to go”. Given the fact that I’m traveling for a family emergency and timing is if the essence I would have never gone had I not been encouraged to by staff. Well then I found out that they gave my seat to someone else. In what, 5 minutes? Heartbreaking experience and quite frankly customer abuse. I’ve never been treated worse in my life. Heartbroken, shocked and stranded. Sava Farah
Disappointed!
by HotToddy on 2019/03/19 01:05
In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!
This app is so close to 5 stars
by Michael Hansen on 2019/12/06 14:44
Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like this app at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it! So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars.
Many missing options
by hapily on 2018/06/25 14:42
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
I LOVE DELTA
by Bill and Nasha on 2019/01/24 03:13
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
Poor design
by RamblinUSA on 2020/01/03 06:06
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.
Ruined my luggage!
by William Kinsley on 2020/06/18 15:59
Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
Disappointed
by AutumnCA on 2020/03/03 19:28
Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.
Delta Stinks
by Montana Mad Mom on 2019/12/10 21:29
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!
I love flying Delta!
by Chinks25 on 2018/12/23 13:15
I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!
Obnoxious desire to be rated
by Xtrvmwai on 2019/05/24 21:49
Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.
The Gold Standard
by Tired of Honeywell on 2018/12/10 21:01
I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world.
Does not do as they promise
by Eweeezy on 2018/04/10 16:57
I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.
Do NOT fly Delta
by Kelliedkn on 2019/12/02 22:18
I am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers.
Worst app
by digraced on 2018/06/14 17:01
Very inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. This app makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with.
Cancelled flight
by yellow polka dots on 2019/07/31 23:11
I have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes.
Delta has Heart!
by Spkskfjujwjdkd on 2018/01/03 17:47
Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️
I love this app but ...
by inahurrybaldy on 2018/11/16 23:58
The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app.
Use it for managing booked flights, but limited options when booking
by flyingfrog7 on 2019/01/06 14:58
Definitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does.
Delta Airline Review
by DLFFEpearl on 2018/10/21 04:46
I have been a long time DL Customer for several years, approaching 3M miles. Over all my experience has been very positive. Great Airline, Great People, Great Customer Service. One of my negative impressions are the changes that DL made to their FF Program. Hard for me to completely understand when a lower level FF Customer who purchases a slightly higher or higher coach class ticket receives priority over a Diamond Flyer. As a Corporate Flyer we are asked to book our flights at least 14 days out, which usually results in a lower coach fare compared to a fare that was booked “late”. I have had on several occasions received a personal apology from a flight attendant. One time the flight attendant wrote me a personal note apologizing that I did not receive at least a DL comfort seat. One flight attendant showed me all of the Silver, Golds and Platinum’s that were seating in DL Comfort or 1st Class. DL is rewarding fare not loyalty. Just my impressions and experience this year.
Flying Delta
by Buddy cat & Smokey on 2017/12/25 16:43
This is the best airline for a single handicap person to use! There’s always a wheelchair for me within a few minutes. The persons who push me to my gate are extremely courteous and will always stop at the restroom or store so I can get water! They are the best! My ONLY complaint last year was the fact that they wheeled me from check-in up to the concourse at Detroit Metro and dropped me off with 25 others in wheelchairs and there we sat. After over half an hour I got up to the counter and informed them that my flight would be boarding in half an hour and I STILL needed to go through security! They did jump into action as there were 3 in wheelchairs on my flight back to Ft Myers, Fl. I was rushed through security and got to my gate as they were boarding. No one ever told us WHY we were dumped together in a holding area and just sat there. Otherwise, my flight was great!
An amazing app but a critical missing feature for Watch
by jfrizzz on 2018/12/11 17:31
Delta has all around the best airline app out there. Extremely useful from booking to boarding. I once booked a ticket in the app using Apple Pay and it took less than a minute total. Truly seamless and with an intuitive design. But there’s just one thing I can’t wrap my head around: the poor Apple Watch app bundled with the iPhone app. While Delta’s app for iPhone is far superior to its competitors, the Watch app lags behind. American, JetBlue, and United all offer a useful watch app that includes a Watch face complication for quick viewing of up to date information on seat, gate, and boarding time just by raising your wrist. Delta’s Watch app lacks this, and even loading the watch app itself (not the missing complication) provides a clunky experience that rarely loads and lacks useful information.
Love love delta
by RawSallyo on 2019/08/09 16:56
Yesterday .. I had to change my flight for a day later leaving SPOKANE headed back to Los Angeles ...so I could watch my sick baby niece so my sister could get to her new job . I explained to the delta representative what my situation was ... I had originally wanted to fly on a Saturday but the flights were triple the cost for that day . ... somehow .. the delta rep was able to shift over my flight and didn’t charge me anything ... NOT ANYTHING .. they have consistently been way about average in customer service . Last year when we had all the fires in Southern California .. we had to change flights something like 4 times because the situation kept changing ... they didn’t charge us a change fee and waived all of them during that period ... whoever is making policy over there is doing a stellar job .. being able to be flexible at the corporate level when it is warranted is such a plus ... customers don’t want to feel like they are being grinded into the ground .. especially when there are extenuating circumstances . Thx delta .. you are my number one choice !! Now just add more LAX to Spokane non stop flights .. you guys operate the ONLY LAX-GEG-LAX flights and they are always full !! I say you need to add more ... especially flight back to LAX that leaves later than 6:45 am ... say 10:00 am ?
Highly satisfied
by Karengs47 on 2017/11/26 14:16
I was flying from Rochester, MN, to Boston through Atlanta the Saturday after Thanksgiving. As my plane was taxiing to the gate in Atlanta, the app notified me that my connecting flight had been delayed. I was given the option of changing my itinerary at no extra charge and was given several alternatives. I chose to switch although I would now have another extra stop. I was seated in the center seat on both new flights but the seats were comfortable. By using the track my baggage feature, I was learned that my bag was coming later on the original flight. In the end I arrived in Boston only eight minutes after my original scheduled time. Because I knew my bag was not with me, I was able to go directly to the baggage service counter and have my bag delivered to my home. It arrived just as I was getting up the following morning. Great app!! Good job, Delta!!
Delta for the win.
by Jpempyre on 2020/01/02 21:26
I travel about 9 months out of the year for work and have shifted all my flights to Delta, primarily because of this app. Granted, Delta has some of the best customer service in the airline industry, but this is an app review not an airline review. The user interface is incredible in comparison to their competition, and the included features top any other airline applications that I’ve used. My favorite feature is the airport map with directions to your next gate and estimated time to get there. It might seem like overkill, but flying into an airport like Narita (Tokyo) for your first time - it’s easy to get overwhelmed. This app keeps it simple and straightforward. It even tracks your bags to such detail that you know when they get loaded or offloaded from the planes and when they hit the baggage claim. If you fly Delta, get the app.
Awful Experience
by deltaisawful on 2019/08/20 23:47
We are heading back to Atlanta from flight 2398. It was delayed, we were then deplaned, and we were told no fewer than eleven times we would be boarding “in five to fifteen minutes”. Over five hours later we were told by a delta employee “I have no idea whether you’re leaving tonight, you should get a new flight and book a hotel.” We, including my toddler (and I am seven and a half months pregnant) were told different stories every time we asked for information. We’re spending tons of money on extra food and cabs, and we need to fly to a different airport then Newark in order to leave Atlanta in the morning, meaning we wil need to take more time out of our day to go to Newark and get our bag. We are on vacation this week and Delta is RUINING it. Not only should you pay for all the taxis, food, and inconvenience, but our whole flight should be refunded and we should be given points. I’m in a ton of pain from lugging a carseat, toddler, and baby IN UTERO and your employees offered no honest information or assistance. You should be ashamed and disgusted with yourselves.
App problem
by Son of Darkness on 2019/09/29 19:01
I went to change my password and 5 times I have changed it successfully. But every time I go to insert my password on the app to login I get a message. This message states that my credentials are not correct. I know this is not true as I have my delta sky miles number and password written down every time I have made a change. Every time Delta has confirmed the change on their website. Every time the credentials have worked on the website but not the app. Please get the Delta App working properly again. I called Delta Airlines and was informed by a representative that I am not the only one having issues with the app. I have deleted and reinstalled the app several times and it has not fixed the problem. The app was working great up until now. You got a 1 star rating until this is fixed.
Issues
by NK17s on 2019/03/19 22:18
I have been flying on other airlines and used their app all the times. While using the Delta’s app, I didn’t felt good about these. I hope all unfamiliar people find it same. Because apps are meant to be used by novice people, but Im myself a Mobile Application Developer, I found it very hard or not good. These are my suggestions: 1. The dark color theme is good while traveling; but Me personally control the brightness of my mobile screen - all the time. Because you care so much about the battery life while traveling and having very Dark text and colors, frequently I had to brighten up my screen. But if we will have some light theme, even if I put low brightness-it will be visible. I know people, this sounds what! But when you are travelled long and tou don’t have charge on your phone. Then you will understand why. 2. I couldn’t even find Entertainment option in the App!! What! When you connect to wifi is that a only place to find entertainment option? I navigated through the app to find that Button 🤣 but still couldn’t find it. 3. I tried to write these as feedback but I ended up writing them as review. I never wrote any reviews on app store. But I throught I should write to make it more better for Everybody like me. 4. Added the boarding passes on Wallet. But if seats changed, wallet still shows the last seat. Its not updating. It was very confusing. Ended up asking at the gate what is my seat? Hope this gets some serious attention.
Introduce something like MilePlay + save flights
by Aidsprest on 2019/04/02 00:19
The Delta app is far and away the best and most beautiful airline app I’ve used. I especially LOVE the ability to swap between classes when booking (such that I can fly first outbound and Comfort+ inbound) - SO convenient. That said, I really wish Delta would introduce something like United’s MilePlay, where every month or so you get a new challenge that earns you miles + encourages you to travel with the airline. I’m always looking for a reason to go somewhere and MilePlay definitely gets me to spend. Another thing that would be AMAZING is the ability to save/monitor flights! I like to be able to save a flight and then be notified when the price has changed. It also helps to keep track of flights that I should be buying so I don’t forget. Some things to think about!!
Excellent customer service
by sjv1012 on 2019/01/31 07:18
I called tonight asking about my travel in the morning. I am a sky miles member and hold status in the medallion program as well. I was curious as to why my automatic upgrade was not available for myself and my amazing better half that leaves for a trip that I gifted to him in the morning. The rep wasn’t so helpful, so I asked for the supervisor. He explained why and immediately had the solution. This trip I gifted my love is very important to me. A very dear friend that he misses terribly is there and they recently were able to reconnect. My love and I have been together for 17 years. I am so thankful to the person I spoke to tonight that was able to get us into delta comfort and had a solution. I always receive such wonderful service with Delta. Thank you for again making my experience pleasurable.
Missing Dark Mode and Slide Over
by TreyJohnsonMN on 2019/10/20 17:46
The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
Significant delay
by eccrrat on 2020/06/26 14:38
Our original tickets were on 6/25. When I went to check in online on the 24th I couldn’t find our reservation. Once I got through to Delta over an hour later the agent said our tickets had been cancelled almost a MONTH ago. We received no communication of this cancelation and only learned of it because I called the day before we were supposed to fly out. They couldn’t rebook our tickets until TWO days later and added a connection in order to get to our destination. I had a hotel reserved for our original flights that I am now responsible for and cannot use. My sister took a day off from work in order to drive and pick us up at the airport. We have lost 2 entire days of our vacation. They offered NO compensation whatsoever for something that was completely an error on Delta. The lack of service recovery is appalling. We have been loyal Delta customers for over 15 years, using this airline every summer for our trip home. I can’t believe how we have been treated during this experience.
Booking a ticket is completely broken
by Nutnate on 2019/07/30 07:23
Let me start by saying that I’ve been using this app for several years. 1. Apple Pay is completely broken and just doesn’t work. I do not trust them to not get hacked and have my credit card and identity get stolen, so I was excited when I saw the option to use Apple Pay. It just doesn’t work, and has not for any of the many tickets I’ve booked over the years. It always gives an error saying Oops! Please enter a valid billing address. A billing address is selected when using Apple Pay, and there is no place in the app to enter a billing address when using Apple Pay! 2. When paying with a credit card, the payment screen is incredibly buggy and I always have to reenter information because it either didn’t take the first time, or it wouldn’t let me select a previous line in the form, forcing me to back out to the previous page and start over. NOTHING makes me trust that they’ll keep my information secure when even the form to enter in the payment information bugs out constantly. 3. There is no tech support or way to submit these bugs. Calling customer service in the app gets you connected to a general customer service agent who is only trained to book flights, and keeps repeating that they don’t know what I’m talking about when I ask them to submit a bug report for Apple Pay not working. Please delta, fix your app. This is embarrassing, even my tiny local credit union app works better than this piece of crap.
Checks you in without asking when you launch the app
by Brncoman1 on 2018/02/17 04:25
This is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before.
Waited on hold for over 40 min so I wouldn’t rate them
by mitch46810 on 2019/08/02 02:53
My flight was delayed 3 times so I missed my next flight. I waited at the airport for over 3 hours then went home. I took a half day off work for nothing and had to have my husband wake up at 4am to drive me the next day. That is fine, I understand stuff happens. But they would not give me a seat (even though I had one on the first flight) and I called to ask for one and I waited to give my “feedback” response and waited on hold for over 40 min. I actually took a screenshot because I couldn’t believe it. How is that possible? They don’t care about me because I don’t fly with them enough (I do fly with delta as much as possible before this). She kept telling me that it was up to the airport at this time; that is crap because I was getting a drink with a guy who flies delta and his flight was changed and they got him fixed straight away. Just tell me you don’t give a crap about me and don’t put me on hold for over 40 min so I don’t give a crap review. That is just more frustrating
Good BUT one issue...
by Dwheels315 on 2018/01/02 19:50
Overall this app is very good; however, I think there is one major flaw when booking flights. After logging into the app and finding flights to book, the next step is to fill out all my personal information, including my skymiles number — even though I am logged into my app and you have all that information. This means I have to go back out to the home screen, copy my number, and go back through booking. On my last trip I planned to add the number later and forgot, so I had to request acknowledgment of those miles later through the website and wait for approval. It would be very helpful to link the traveler information screen with personal account information, similar to how the website works. Then I would give this app 5 stars!
Terrible service at Atlanta
by Cal Ozaki, 1002294476 on 2017/12/18 07:12
I was extremely disappointed with Delta’s customer service at Atlanta Airport today during the power outage. Delta did not offer any help to stranded customers during the ten hour power outage; no food or water in the terminal or lodging assistance for spending the night. Also, when the power was restored at 11:30 pm we waited over 90 minutes for a Delta counter agent to show up and start assisting passengers rebook flights, and then there was very little help available. It seemed like there was very little preparation during the ten hour power outage to prepare for recovery. One counter agent commented that most of the other agents were sent home. I realize that Delta was not responsible for the power outage, but they should have been responsible for taking better care of their stranded passengers
Satisfied but still room for improvement
by Fav123456 on 2018/07/09 11:31
I enjoyed everything about the flight. While some hosts and hostesses were phenomenal, two younger hosts seemed like they could work on their people skills in handling difficult issues e.g. one lady stuck her foot in the aisle and while this was not good, he could have spoken to her more politely. I have been on Southwest and still feel like they still beat Delta in this regard. The second host when I asked for lots of cream in my tea just poured what he felt without honoring that I wanted more cream in my tea. One of the hosts was phenomenal as space ran out and people put their luggage in the overhead cabin and the customers were about to blame each other When he stepped in and resolved the conflict and made each feel like they were appreciated. This good host was the older black man.
Getting there
by DadJokesRule on 2019/04/12 05:46
I appreciate the new patent check-in feature, but a few bugs and workflow issues were there. Checking in to Air France I had to re-enter my passport information. Small but annoying because you have it. A million times you have it. Plus I couldn’t add baggage. Maybe that’s on purpose, but then tell me. The last thing was I couldn’t add the boarding passes to my wallet. And one last gripe is that I saw people on Reddit saying the C+ upgrade option had the “only if seat preference available” option, but I couldn’t find it. Maybe because I’m currently international, but I would really like that option. I hate having to try and go back and claim an aisle in economy when I get “upgraded” to a center seat. Generally I like the application. Makes traveling so much easier; however these few little quirks will keep it at a 4 for now.
Info via Delta app always a bit too late 🙁
by JustWantedAnOrganizer on 2019/06/18 15:50
Many features work very well on this app but the issue mostly seems to be delays in Delta getting information onto and through their system to users. Important alerts and notifications come late and occasionally are untrue. Example: Gate change! Where? The other end of eternity airport and boarding in 2 minutes, gate closes in 10. (No time to pee 😖). or Your baggage arriving now on carousel 3! Nope. Took 50 minutes to get to that 20 minute guaranteed delivery and 2 flights of baggage arriving after the one we were on have been delivered and claimed. I’d suggest Delta add a feature to help provide directions through airports similar to a standard map app, but they need to fix what doesn’t work well now before creating new annoyance.
Disappointed
by deltadisappointment on 2020/02/14 02:32
I’m so disappointed in delta airlines. They delayed our flight one hour and forty minutes first thing when we got to the airport. Mind you, I had gotten up at 3am to make the early flight. After being delayed they rerouted our flight to Atlanta, to Birmingham Alabama. There we sat on the plane for over an hour, refueled and then resent us to Atlanta. They made us miss our connecting flight to Our destination. We had to sit at the airport for over 6 hours to catch late flight. After finally making it to our destination, The plane did not bring my luggage. Delta couldn’t even get my luggage on plane in the 6 hour wait. AND Delta couldn’t even get my luggage to me for 2 more days. I had to ruff it and felt very depressed, upset for these days because I did not have any change of clothes or personal things. You’d think delta could have gotten my luggage to me in a more timely manner! I will never fly Delta ever again and will discourage others because it is clear they do not have you in their best interest.
Doesn't update flight info (useless) + crashes
by AES20 on 2018/01/11 21:46
App crashed five minutes before boarding time and then we had to wait for everyone to get printed boarding passes at the gate. ~~~ My flight was delayed four hours (still hasn't boarded) and the gate has changed several times. The app is STILL displaying the original gate; NONE of the text alerts have included gate info and there was no announcement about the final change...Not to mention that the gate we are now using isn't displaying my flight and we have a new flight #. Why change the flight number? But then NOT update it on the app, or the text alerts? I don't see the point of the app if the information doesn't update in real-time. This makes an already stressful situation more frustrating.
Too Much White
by IMC1782 on 2019/10/07 01:35
I found the use of white backgrounds overwhelming and a bit overkill. For example, it was difficult to see upcoming flights on the ‘My Trips’ page due to the lack of color behind what I’ll call the itinerary ‘cards’. On the “Seat Selection” page, I found the contrast between the white background, light grey plane, and the new seating colors to be hard to get used to until my eyes focused. The use of colors on the skymiles tab isn’t much better. Yes, I have silver status but did you have to use that much grey? Thankfully, I’m not color blind because I’m not sure I’d be able to tell the difference between the three shades of grey that are used. Use of color is well done on the updated booking page. I especially like how the boxes appear to be 3-D. This helps them standout. This should be expanded to other areas of the app, like the ‘My Trip’ tab. I work in technology, so I know the market is shifting to using brighter, warmer colors, cleaner lines, and white as a background color, but I had to turn down my backlight to be able to tone done the brightness. The clean look Delta was going for isn’t quite there or carried throughout the app yet. All that said, it’s still the best airline app.
App Review
by Frustrated 34567 on 2019/10/16 02:28
It would seem that many Apple Store users do not appreciate that they are supposed to be writing a review of the app and not about Delta performance, customer service, operations, etc. The most recent app provides much more functionality, including the ability to book a trip. Having experienced a misconnection because of weather (and LGA congestion and construction), I liked being able to track my checked baggage through the app. I do have one problem, though. The app has consistently started to check me in should I open it when I have a flight eligible for checkin. I am perfectly able to decide when I wish to check myself in. Perhaps I do not know how many bags I am going to check when I open up the app or maybe I want to see if any seats have opened up. Or maybe I want to book a trip. Maybe it is not designed to this, but it seems to be happening.
Appreciation
by dwieland on 2019/11/13 21:49
I enjoy having the flight attendants being in the aisles asking passengers if they need help with knowing their connection gate information. Overall I am satisfied with Delta however I typically experience a hiccup on at least one leg of my flights. Anything from a seat that won’t go back, the entertainment system doesn’t work or the tray table is loose. My flight today back from Austin to Detroit my seat back slowly slipped back into the upright position every time I pushed it back. I just go with the flow as it’s small stuff, but sometimes it’s annoying. Again. I have been loyal to delta for many years as is my husband but I appreciate you asking for feedback. It helps keep you focused on better serving your customers so we do stay loyal. Thank you.
Great app but buggy when flight delays happen
by outglobal on 2019/07/20 14:10
Overall great app. 90% of it works great. Couple of things need work. 1. If you are rescheduled on an alternative flight due to delay the app co-mingles old and new flight information. For example I am on a morning flight. Boarding time shows 21:50 which is last nights flight. 2. Very hard to standby for an alternative flight or rebook through the app when you have a misconnect which is a pity as it forces you to rely on airport staff. If the app were easier to use maybe the lines would be shorter at the airport. 3. Standby for an individual flight as part of an itinerary is impossible to do on the app. (Alaska has nailed this function). For example flight delay on segment one. Want to standby for a flight that will still make the connection in Atlanta. No way to do that through the app.
Rude agent
by Duke933 on 2018/08/20 14:10
In booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome.
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Description
Welcome to fly delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, fly delta makes travel easier than ever before. • Enroll in Delta's SkyMiles® program and earn miles every time you travel • Find, compare and book Domestic and International flights • Book SkyMiles award tickets • Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more • Reserve Preferred Seats like bulkhead and aisle • Rebook cancelled flights or missed connections • Manage your trips, profile and customize your travel preferences • Check your SkyMiles account balance and current Medallion® status • Check in, view your boarding pass and add it to Apple Wallet • Pay for checked bags and track their location • Check the latest flight status and receive flight and gate change notifications • Save a photo to remember your parking spot • Check your status on the upgrade or standby list • View or change your seat • Locate Delta Sky Club® lounges • View interactive airport maps, public transportation details and weather information • Get detailed info about our fleet and partners • Map flights en route with an interactive flight tracker • “Today” gathers everything you need for your day of travel into one convenient place • “Feed” ensures you always have the latest flight updates, gate changes and more • View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch The Fly delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information. Glass Bottom Jet™ a trademark of Delta Air Lines, Inc.
Missed flight
by dissapointed in service on 2020/08/11 00:52
Poor concern and little help in making arrangements for meals and logging.
Aircraft Issue
by Tyler #%Guy Plez_Now on 2020/08/10 21:06
Dear App Developer, I checked that there was “No” Video for the A320 Aircraft and that I know that Delta placed video screens on their Retrofitted A320 fleet and now the Video should say “Yes” to delta’s A320 fleet , So now I am getting confused because it seems like the Fly Delta app and Delta’s Website doesn’t show it and can you please Say “Yes” instead of “No” video for the A320 fleet and this is what I believe but this fly Delta is still a great and awesome app From, Me!
Michael Hanifin
by Mike Hanifin on 2020/08/10 11:22
Great flight from Atlanta to Myrtle Beach. The flight attendant called me by name and shared her appreciation for my flying on Delta. I was impressed.
Will only fly Delta!!
by superdopemom on 2020/08/09 17:01
I am a single mom with two young toddlers and we have as many others flown on the cheapest airlines to the more luxurious ones and the only one that can ever give me a piece of mind is always Delta. The fact that they have three to a row I never have to worry about being split from my kids. And they always have the most up to date movies for the kids (even though we have tablets) it’s nice not to go digging in their bags trying to find them and get them started they both can pick their movies and are satisfied the entire flight.
Great airline!
by drdhm2 on 2020/08/09 15:14
Delta is simply the best! Social distancing seating is terrific,
Occasional Customer
by mngreatwhitenorth on 2020/08/09 15:01
This app is substandard to other airlines on the market. It takes me less than 1 minute to check into a flight on Southwest Airlines. I’ve been futzing around almost a half hour with this. I really don’t have time for this, and will continue to book on SWA whenever possible.
Terrible app
by Stupendously Bad! on 2020/08/09 13:18
Slow, underpowered, and underperforming...what’s not to like? By far the WORST app of the 6 airline apps I use. Shape up, Delta!
Delta
by maymayyy13 on 2020/08/08 23:38
Best app ever easy to uSe
Way to go Delta
by jahankins on 2020/08/08 20:37
I was so happy to fly Delta. You guys stepped up on Covid-19 situation. I will use Delta as my go to airline. Keep it up!!!
Meh
by yaboypiccolo on 2020/08/08 05:45
Had to create a whole account just to check in to my flight. Took me about ten minutes for something that should have taken 2. Now that I finally was able to check in I will now probably receive hundreds of ads through my email and home address.... can’t wait ! !!
Delta App
by DAGLENNBOYS on 2020/08/07 15:34
Outstanding App.
Spotty
by Bink32 on 2020/08/06 20:08
The app worked today and on this rare occasion when it’s actually working it’s handy.
The best
by EDGAR_CALI on 2020/08/06 17:09
I enjoy flying with Delta now for the last 17 years. I continue to use them for their customer service. Even when something went wrong, they took care of it and kept their word.
Preferred carrier
by drbygl on 2020/08/05 21:19
Delta is my preferred carrier, and has been for many years.
Don’t like flying Delta
by do hendhe evw on 2020/08/05 20:53
Diamond member since 2004 and the past 4 years has been horrible service so I quit
STAR RATING
by SS(2) on 2020/08/04 23:03
DELTA, Giving Pleasures during AIR Bound ONLY!! The Pleasures of the AIR are ONLY with moments with DELTA!! 5-Star Rating Appropriate of Course!
Delays and errors when trying to check in and add bags for flight
by Ashbeachr21 on 2020/08/04 22:41
Also said bags would be free if I applied for credit card, so I took the time to do that and still got charged for the bags
Best !!
by Melylinda on 2020/08/03 04:49
Great service
Review
by A Delta Client on 2020/08/03 04:29
We are very disappointed that because my husband cannot travel tomorrow I am unable to use the certificate we were on and I had to purchase a new ticket at the last minute. I am shocked at how poorly we were treated given that we are such good delta customers!
App confused
by millinygamer on 2020/08/03 00:25
App wouldn’t let me reset pw. Had to fill out an unnecessary form to get the pw updated through a va. Then real chat with individual that couldn’t resolve the problem completely. Now waiting for a tech to fix the issue
Bad
by wagesarenothigh on 2020/08/02 22:13
Difficult to use
Feels like a VIP service
by bjenright on 2020/08/02 17:20
The flying experience on Delta is superior to other airlines. The health and safety measures implemented can be felt everywhere. But even better - the service is exemplary and they make each passenger feel like a VIP.
Thanks
by kissxjdvrososobgbdpspdi on 2020/08/01 22:44
Super airline always brings me safe back to Europe
I received no email that I could check in!
by RL738 on 2020/08/01 17:22
Seems like a major problem.See above.
Janet
by Jackson flyer on 2020/08/01 14:03
Delta Airline is professional and efficient. The best part is that I can use my new suitcase as a carry-on flying with Delta, when most other airlines charge an extra fee $30-40 more.
Delta App
by Coder_V8 on 2020/07/31 20:51
I’ve flown in my job since 1993. I’m Million Miler on Delta. This app makes flying so much easier and predictable. Sure wish we had it years ago!
Love flying Delta Airlines!
by NickPappas iPhone on 2020/07/31 20:03
My favorite airline company ever! Love those biscoff cookies as well! Best app ever!
Bugs and infuriating errors
by Tayzlor on 2020/07/31 05:54
The messages app is so stupid / to the point of infuriating me. The booking app has errors with simple things like clicking on fields / add payment details and it keeps giving me error messages.
COVID warning
by hedens11 on 2020/07/31 02:58
The COVID flight warning/advisory gets “stuck” on android phone app and does not allow you to close it in order to check in. I had to switch to my iPad to use the app.
Bag check? Nope
by 32qaz on 2020/07/30 15:42
Just tried to check bags on the app. Got through the process just to be told “bags can’t be checked at this time. Please present them to a Delta agent upon arrival at the airport “. Why make customers go through the process if bag check through the app isn’t available?
Online check in
by Kahunaellijay on 2020/07/30 02:55
Confusing, ill conceived n not user friendly the person who developed this web site n app should be demoted or terminated
The most comprehensive app I’ve ever used
by Listen Gooder on 2020/07/30 01:18
The Delta app is not a watered down version of their website. It is extremely well thought out, intuitive, and contains close to everything you need to interact with their airline. Information is timely, useful, and easy to access.
Great App, Great Company
by KeithShepard on 2020/07/29 20:06
Excellent app. Extremely well laid out, intuitive, and user friendly. Love flying with Delta and this app makes it easy.
Pop up windows cut off
by American Solar Direct Dude on 2020/07/29 17:48
Same as title
App does not work
by KrisBlackwell on 2020/07/29 16:12
I have tried multiple times to get out of off line mode like downloading the app again and messing around with airplane mode and had no luck. I am over calling and sitting on hold to try and get the problem resolved.
James M
by jim in clyde on 2020/07/27 13:07
The app was requiring me to spend $30 for my first check in bag even though I have a platinum American Express Delta sky Miles card. I think this is an error but I’m gonna have to go to the ticket counter to get it fixed. I wish I could’ve done it through the app.
COVID-19 Awareness and Readiness
by LiquidLightFl on 2020/07/27 11:47
I am throughly impressed with Delta’s app that keeps you updated with the latest COVID-19 information. Letting you know how they have handled this challenging time and are making it safe as possible to fly with them. 🌟🌟🌟🌟🌟
Don’t fly Delta
by Waggle It on 2020/07/27 01:15
Flight was delayed on the tarmac they failed to delay the connection five minutes and for no apparent reason other than incompetence and a lack of concernFor their passengers making a connection, Pick a different airline you’ll be better served
Booking issues
by Ty944721 on 2020/07/26 21:18
I have noticed lag issues on the mobile booking app. When selecting CC billing information. Other then that everything els is very user friendly.
My device’s memory is NOT low
by jladams97 on 2020/07/26 18:23
I’m so tired of this app telling me my device’s memory is low and losing my state in the app where I have to completely start over. I’m on a relatively new iPad. There’s nothing I can personally do about how it uses memory. It’s up to you, Delta, to make sure that your app works with the iPad.
Good job, Delta!
by 7rcm on 2020/07/26 13:24
I was apprehensive about flying until I saw the steps delta has taken in limiting occupancy and cleaning protocols. Thank you! Rosemary Milliman PhD
Review
by Deborah Ann S on 2020/07/26 06:28
I love to fly Delta, and during this uncertain time, I appreciate a direct flight, despite the delay outbound, I’m thankful I can fly.
Bag charges
by fghtrdvhurdcchjiiuy on 2020/07/25 21:28
I have a Delta American Express card and you still want me to pay for my bag.
Always reliable
by ACXjags on 2020/07/25 17:26
Thank you Delta for always taking such good care of us. We have no worries
Thank you
by Cub Scouter on 2020/07/25 10:28
I just want to thank delta for taking the measures that you have to protect your customers during this pandemic. You guys have done a fantastic job. Thank you so much.
Professional with personality
by Xwenwood on 2020/07/25 03:18
The extra mile for my safety is assured when flying Delta.
Great app
by ckohney on 2020/07/24 18:58
Easy to use
Worse than useless
by Mgbahs on 2020/07/24 14:44
Why do you make us download a separate app on iOS just to have boarding passes when iOS has the passport app?! How do you spend more money on an app just to be less useful?! Delta: terrible digital strategy. Oh, and your checkin site isn’t even mobile friendly (YET, has the stupid link to download this useless app)
Thank you for placing safety before profits!
by chasandrew on 2020/07/24 01:37
I’m back to traveling weekly for work. I always try to book on Delta but for one trip I had to fly a competitor with a patriotic name. Their waiting areas were packed and every seat on the plane was filled - no consideration for social distancing and well-being of passengers and crew. This week I returned to my trustworthy brand. I believed I could count on Delta to do the right thing and was not disappointed. Roped off seats at gates, no middle seats assigned on planes. Plus unrivaled friendly service and cleanliness of equipment. Thank you for being an unrivaled corporate citizen.
It’s a breeze.
by BamaDean on 2020/07/23 20:19
Delta’s online app makes preparing to fly a breeze.
I like it
by eat clay on 2020/07/22 19:20
Having the app and being able to see my travel details on my phone makes traveling so much easier. I am very thankful for it.
A mess
by Skins31 on 2020/07/22 12:45
For 3 weeks I’ve been unable to log in, every time I try to pay for luggage the app force quits and no updates are available. Delta customer service said these glitches would be fixed 3 weeks ago but it’s happening all over again.
Flying during Covid
by stroppy234 on 2020/07/22 00:17
I really appreciate Delta exercising precautions with air travel. There is social distancing, middle seats blocked off, constantly purifying the air in the plane, and more. However, signs everywhere say masks are required. Over the loud speaker I heard this continuously. And yet, I saw too many people without masks, pulling them off and walking around to talk on phones, or simply wearing them improperly (ie nose out). I asked an agent to please enforce the “requirement” they advertised and they told me they were unable to. This was very disappointing as we all know the science by now.
Helpful but crashes
by Spearbearer on 2020/07/21 16:04
It’s nice to have the convenience of an app. It crashes. I wish there was a customer service button
Great
by moll.d on 2020/07/21 09:20
Great airlines, always my FIRST choice.
My experience with Delta
by Tio Rick1 on 2020/07/19 06:12
I love flying Delta. Its safe, Confortable and they are always eager to accommodate my needs. To me, the best airline in the world.
Small print
by Sparky--> on 2020/07/19 05:31
On the largest iPhone available, I am struggling to read all the tiny font print that is presented in this app. Really small! Help!
Military section
by teddytank19 on 2020/07/17 16:33
Imm
Review
by yvega97 on 2020/07/16 15:57
I don’t enjoy being on a plane for hours without food and drinks. I don’t feel there is a need for a stewardess if they are providing real services.
Relaxing
by gloriaherdee on 2020/07/16 07:59
Our always way to enjoy Family Vacation, Thanks so much!
Taken care of
by CoenraadHenri on 2020/07/16 02:08
If you are loyal to Delta, Delta is incredibly loyal to you. Always Delta! Conrad
Top Tier
by Phladap on 2020/07/15 18:54
Extremely appreciative for an airline that cares about not only it’s customers but their employees. Thank you for an app that guides patrons like myself to quality service whether there’s a wait or not. Easy to use, fast, & effective!
Hate this app
by hdhdhdfjsockvc on 2020/07/15 17:00
Hate this app
This app continues to crash
by Suzyfine on 2020/07/15 00:43
This app continues to crash while using. There’s no copy pasting and it’s really slow!!!!
Check in
by Gerry404 on 2020/07/14 02:14
Very good
App won’t load
by Heathcote54 on 2020/07/14 01:22
I love this app, but recently I noticed that I can’t open it… I tried to reload and now I have no Delta Air app at all on my iPhone 6S.
Adding a checked bag should be obvious, simple
by deblynnCN on 2020/07/13 15:25
Could not find where or how to add a checked bag to my ticket anywhere on the app. In line, could add bag, but it didn’t continue to payment and receipt. Multiple checkin required on app and online to add a bag. Confusing.
Delta apply pay without trace 👎
by Mr Fred Ali B on 2020/07/13 10:34
I bought ticket with my newly downloaded delta app and upon payment the app gave me option of paying with my apply pay....only to get to the airport JFK to be told I used a stollen card to make my purchase. I was lucky to have the transaction pulled from my bank account....even that I had it very difficult simply because the web ID for apply pay did not match my chase bank card last 4 digits.....I had to convince a manager with my bank history of payments for over 40 mins before I was allowed boarding pass. Delta needs to set the apply pay correctly or take that option off.
Amazing!!
by 514fs on 2020/07/10 18:43
Awesome
Colorado Flight
by Vanesa y Juan on 2020/07/10 16:19
Thanks Delta for allow us to flight and feel save during the pandemic.Thanks for all this years of service,You got me,I don’t think I can flight with another company again!🙄🤣😘😘😘
Delta app
by Lisa Marie 07 on 2020/07/10 13:13
This app makes things extremely easy to navigate.
Delta is the best
by Backstroker36 on 2020/07/10 04:07
I Fly Delta quite a bit now. They’ve really improved in the last three years. Service is always been great, and the bion board food options are excellent. Always consistently pleasant way to fly, I get treated like I’m an actual human being and not just another customer.
Bad app
by BigBob4578901423 on 2020/07/09 17:10
You should be able to find my flights without me entering a confirmation number. They should automatically appear in my flights.
Charge me 250 for no reason
by aidentmacey on 2020/07/09 07:06
Delta charged me 250 for an incorrect ticket purchase. Leaves me no way to contact them, no email or receipt. Tried calling had me waiting for hours never got through. No email response. I no it’s a pandemic and I shouldn’t and don’t want to leave a bad review but I’m left with no other option.
Slower than the old way over the internet. More cumbersome too.
by redo this app on 2020/07/09 01:10
That pretty much sums it up. Not an improvement.
Try Again - Face ID
by ArePensBlue on 2020/07/08 10:34
Please add a button for try again for face ID. I don't always remember to pull my mask down for quick access to my boarding pass and closing out the app and trying again is a bit of a pain. Other than that, love the app
Inefficient and pathetic
by Evie Amis on 2020/07/07 06:36
Too many issues to waste time in all... main ones: why is it trying to make me check-in again after I already have? Why can’t I access my boarding passes for all of my international journey? Why do I need to reinsert all of our passport info for a booking I’m already checked in? Why is there an error when trying to add my boarding pass to my wallet?
Worst tech ever
by Cokedickmotorcycleawesome on 2020/07/06 14:28
Website and app unresponsive even on the newest phone. Terrible glitches delta fix your tech please
seriously?
by Catastro99 on 2020/07/06 01:34
I can’t reach a representative on the phone or online; been trying for weeks now. The website refused to pull out my reservation info so I can’t request a refund online. Can’t reach them by email. Wow.
Upgrade ability unavailable
by RNeumannn123 on 2020/07/05 23:47
I can log in for upgrade, keep getting error messages.
Two stars
by hghshjkufvni on 2020/07/05 16:51
Not intuitive not able to easily cut and paste from other apps
Delta
by patagirus on 2020/07/04 19:01
I traveled with jet blue for 17 years Until they put s as dog on the seat next to mine I have dog allergies d I asked about regulation They took me off the plane So I stopped flying JB I have been with delta for four years First class and extra leg room I must say I never felt more comfortable Everyone is friendly and polite It’s clean and everyone is helpful when needed So I recommend Delta if you are going to fly Especially with how our lives have changed I just flew to P.R. and they did everything to make me Comfortable and safe They were very clear about wearing masks If I am going to visit family it makes me feel secure that I am flying with the best Air Line
delta app
by hsbaind on 2020/07/04 03:13
so helpful when flying alone!
Great app!
by ~KupCake on 2020/07/03 23:20
It’s simple... it’s a great app, works as it should and easy to use. Delta is all I use and one of the best, always a pleasant experience flying with Delta.
Delta one food selection option not available
by NYCiRead on 2020/07/03 13:30
Never received email to select food and never received a return call from customer service to select food w agent. Your app also does not provide this option. Please update. Service
Always trying to up sell
by CP is really ridiculous on 2020/07/02 23:13
I get it. You want to make more money. It’s what you do. I get it. But at some point, you need to just provide the requested service and stop hassling me. The ‘shuck & jive’ shake down is way too strong for me. Your like an aggressive panhandler.
They do the right thing
by NATCHEZRURAL on 2020/07/02 20:41
I enjoy flying Delta and really have no interest in flying any other other airline! I always know what to expect and they always deliver!!!
Excellent service
by Callie Simons on 2020/07/02 18:03
We always fly Delta and are constantly pleased with their friendly, helpful employees, their consistent schedules and their dependable service. Thank you for providing a quality product!!
Website/App needs help
by biker2011 on 2020/07/02 17:19
My trip kept disappearing from My Trips I had to call the night before my trip and hold for 2 hours. And then again in the morning when my ticket disappeared again. I had to call over and over till I got through. If the website worked properly it would save everyone unneeded stress in this stressful time.
I nead to be able make changes
by SlickBack 2 on 2020/07/01 21:43
I would like to be able to instantly correct errors made after making a booking. I still have not been able to spear to someone fro customer service and it has been almost 1 week
Flying during COVID
by gleebstein on 2020/07/01 18:08
The flight crew always does their best but there was no initial screening before you get on the plane. The lady behind me was coughing so all I could do was hold my breath and pray. I moved my seat once we reached altitude but the flight crew took no notice.
Flying Delta is always your best choice
by Riseup50 on 2020/07/01 15:13
Delta is by far the best company & service you will ever receive. They have the # one best website around. Make a mistake booking after you have already paid for your flight, no worries just hit the modify button & fix your mistakes you will not found that service anywhere. One of the best services during this COVID-19, need to change or cancel a flight Delta has made your life stress free with helping you through this process with not worries. The one thing I would like to see is, the prices to come down a title bit. Everything else is top notch.
My most fav Airline
by muna_kampala on 2020/06/30 23:12
Outstanding service
How do you tell Delta you have a pod of 5 people?
by Joby seating on 2020/06/30 18:38
How do you tell Delta you have a group of 5 people that have been sheltering in place together??
Handy but not optimal
by Rickyoneshot on 2020/06/30 17:13
United has a better app.
Infant in arms !!
by PeachRose🍑🌹 on 2020/06/29 20:43
It would be much more convenient if the Infant in arms option was available on the app ! I really don’t want to spend hrs on the phone just to tell a representative I’ll be holding my baby in flight 🙄 can we get this in the works? It would make booking so much easier
Excellent gold medallion
by njcaga on 2020/06/29 18:06
When I had make emergency travel plans due to a hospitalized family member, Brenda took wonderful care of me. I cannot thank her enough for her kindness and getting me back to my mom.
Checking Process was very easy
by Jafrail on 2020/06/29 14:48
The process was easy to check in on the phone.
Terrible booking app
by K-Hat on 2020/06/28 20:12
As a Platinum flier, this app is embarrassing. The primary issue is booking flights. First, the app doesn’t save or auto-populate any of your basic info or that of your saved companions. You have to enter this manually every time you book a flight. Sure, it gives you the option of saving the info for faster checkout later. Of course there is no later because next time you book, when it asks you whether you’re flying and you select “Yes”, it makes you put your flier info in anyways. When you enter your companion info, there isn’t an option to auto-populate that section from the entries that you previously saved. The second big issue is that navigating away from the app briefly to, for example, get a credit card or look up your known traveler number can effectively erase every step of the booking, including your basic flight search and selection, and force you to start over. Ditto if you select the wrong button during the booking process. For example I was at the last stage of the process, entering my credit card info, and the photo scan wouldn’t read my card number correctly. I hit the “cancel button” to exit the scanner function and it took me back to the app home screen with no flight booked. Lastly, there is no “cart”. There is no way to return to the last part of the booking before you were kicked out. And it gets worse - next time you run the booking to try to buy the same flights, the number of seats available automatically reduces, and either the seats are completely unavailable or the price goes up. This has happened so many times with Delta I’ve basically assumed it’s a giant scam to bait and switch you with higher priced tickets to see how high on the price curve you’re willing to go before bailing on a purchase. And before you say “maybe someone took those flights at the exact same time”, I’m talking about short haul flights to tiny cities, and I’m talking away reductions in the exact same numbers as I was previously booking (in the last instance, 3). Super disappointed in the company and its app. At this point, it’s worth looking into other airlines.
Terrible communication and unorganized system
by why r u making me do this on 2019/01/06 02:13
My bag was never put on my first flight from JFK to MSP. When I arrived at Fargo Hector, my bag never arrived. Delta rep confirmed multiple times that my bag would be on the next flight to Fargo, and verified I had nothing else I had to do. The next day I returned to the airport to talk with another Delta rep because my app hadn’t said anything about my bag. The Rep said I should have filed a claim for the bag, and the Delta rep from the night before should have told me to do that.. he didn’t. I was then told my bag would be on the next flight to Fargo. I received a notification that my bag was at the carousel at the Minneapolis airport at baggage claim.... why the hell would it be at baggage claim at MSP when I was in Fargo. I was on the phone with customer service for over an hour trying to figure out why my bag wasn’t registered correctly and why it wasn’t on its way to Fargo, again.. fast forward a couple hours - I got a notification from the app that my bag was getting on a flight and would arrive at 4:50. When I got there, the flight was delayed. I waited another 25 min, and then came to realize that my bag was not on that flight either. My app updated to say that my bag was going on another flight and wouldn’t arrive until 8:30 pm.. something always happens when I fly with Delta. Wouldn’t recommend flying with them, especially when their customer service can’t do anything about the issue.
Enjoy Flying Delta
by AKwoman2591 on 2019/07/28 22:12
I have been flying Delta since it acquired Western Airlines back in the 70s. I have had my problems with Delta Airlines, such as having them give my seat away while I was transferring terminals when I was on an emergency trip home as my mother was dying. That stunt allowed me to arrive 4 hours after my mother had lost consciousness for the last time. Delta of course apologized and gave me miles - Which meant nothing . But - the most important thing they did was updated their training manual to re-emphasize the importance of getting emergency traveling passengers to their proper gate and proper flight. Do not give seats away until you have checked all arriving flights and know there are no transferring passengers unaccounted for. I understand Delta is a big corporation and run for profit. They do their best. When I complain I have an actual email back in record time. Their aircraft is clean, modern and well-maintained. When I am overseas I trust the Delta planes. So what if they’re late? Their air miles are hard to obtain and expensive when you go to use them. But overall Delta’s people care about you, their aircraft is well-maintained and safe. The food is low satisfactory but above others. Their alcohol is great, Major labels, no off brands like Alaska. I Fly Delta because I trust them.
Got kicked off my plane
by savafaraha2 on 2019/06/19 15:45
I had gotten on my flight to Ft Myers when I realized I left my laptop at security and I asked the attendant if she could call over to see if they could secure it. She says “oh no, you go get your laptop”. I was so surprised that she said they’d wAit but I felt stupid to leave my laptop after given this kind of response from staff. I ran to the gate and made great timing coming back to the gate in less than 7 minutes. I watched the gate close as I ran for my life to make that flight to Ft Myers to address a family emergency which is the reason for my flight. They had taken my bags off the plane and threw them aside with my stuff falling out of it. When I asked for help to the staff that said they would wait, they said “that was on you. You didn’t have to go”. Given the fact that I’m traveling for a family emergency and timing is if the essence I would have never gone had I not been encouraged to by staff. Well then I found out that they gave my seat to someone else. In what, 5 minutes? Heartbreaking experience and quite frankly customer abuse. I’ve never been treated worse in my life. Heartbroken, shocked and stranded. Sava Farah
Disappointed!
by HotToddy on 2019/03/19 01:05
In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!
This app is so close to 5 stars
by Michael Hansen on 2019/12/06 14:44
Until just a month ago, I was a loyal Premiere Gold United customer. I have to travel for work and it seemed the Delta schedules were better for me so I decided to give them a try. Delta has been great... but this isn’t a review about Delta, this is a review about the Delta app. Being used to United, I didn’t like this app at first. It took me a little time to get used to it, but I have to say that now that I’ve been using it for about a month, it’s great! I really enjoy it. It seems fast, allows me to quickly request cabin upgrades, searching and purchasing flights is incredible easy and well designed for a small phone screen. I really love it! So why only 4 stars? There’s really only one reason. I have no idea how to track how I’m doing toward reaching status without having to do a lot of math and use third-party apps to calculate my MQM and MQD for the trips I book. This is the only place where the United app is better. On United, each trip tells me specifically how manyMQMs and MQDs I’ll accrue for that trip. It also has a tool that looks at all my booked trips and will tell me how I’m tracking toward elite status based on future trips. This is a killer feature. Please, please consider adding this to the Delta app. If you add this feature, I’ll happily change my rating to 5 stars.
Many missing options
by hapily on 2018/06/25 14:42
One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.
I LOVE DELTA
by Bill and Nasha on 2019/01/24 03:13
I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!
Poor design
by RamblinUSA on 2020/01/03 06:06
Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.
Ruined my luggage!
by William Kinsley on 2020/06/18 15:59
Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.
Disappointed
by AutumnCA on 2020/03/03 19:28
Dear Delta Customer Service, You really let me down today. I booked a flight using the Delta App and when I went to pay, it did not give me my flight confirmation details to confirm the flight was accurate. When I got the email confirmation, it was for the wrong day. When I went back to change the flight (I called your customer support line IMMEDIATELY), the customer service representative charged me an additional 11,000 points to change the flight - and it was just booked moments ago. The representative told me the price was higher based on demand. I was online at the same time, trying to see this mysterious cost increase as there were dozens of flights at the same exact cost! And the same flight he booked me on, there was NO additional costs associated with my flight. I basically got completely ripped off by the app and your customer support representative. To top it all off, I decided to use my points because my flight was last minute to attend and conduct my brothers memorial service. In the future, I will fly Alaska Airlines. They treat their customers better. I’m so very disappointed in Delta. It’s a shame because Delta was always the beat airlines. Now, it feels more like American Airlines... and they are just horrible.
Delta Stinks
by Montana Mad Mom on 2019/12/10 21:29
My daughter and her 3 year old and 8 month old sons just flew Delta from HELENA MT to ATLANTA GA. Her flight left Helena and was was rerouted to IDAHO FALLS ID due to engine problems. No problem there- this happens. The problem was once there my daughter’s seats were given to another passenger- again this happens but her luggage, including her car seats were on the plane she was supposed to be on. I would have driven from MT to ID to pick them up but without car seats it was impossible. My daughter tried to tell two attendants she was supposed to be on that flight and they rudely told her she was wrong. Later they saw that she was in fact supposed to be on the flight that left without her. She was stranded in the airport with two little ones for HOURS before being bused, with rental car seats, to SALT LAKE CITY where she was put up in a hotel for a couple hours before her early flight to ATLANTA. Her reason for flying to ATLANTA was for her grandmother’s funeral which she missed and just barely made the graveside service. I will NEVER fly Delta again and will tell EVERYONE I known to do the same. This isn’t the first time we’ve had problems with Delta but this will surely be the last!! How in the world do you not check the log and why was her luggage and car seats on the flight without her. Sounds like a big security breech to me! Delta stinks!!!!
I love flying Delta!
by Chinks25 on 2018/12/23 13:15
I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!
Obnoxious desire to be rated
by Xtrvmwai on 2019/05/24 21:49
Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.
The Gold Standard
by Tired of Honeywell on 2018/12/10 21:01
I travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world.
Does not do as they promise
by Eweeezy on 2018/04/10 16:57
I spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta.
Do NOT fly Delta
by Kelliedkn on 2019/12/02 22:18
I am so beyond upset and frustrated with Delta Airlines. I bought a round trip flight back to Oregon for thanksgiving, already paying over $300 to get home for the holidays. Unexpectedly, on Tuesday before Thanksgiving my uncle passed away. I took the first one way flight I could find to get home to my family. I was unaware that because I missed the first flight, my return flight was cancelled as well EVEN THOUGH I HAD ALREADY PAID FOR IT, i did not receive anything via email or phone stating that my flight home was cancelled. I spoke to 6 different people who had absolutely no empathy. Even after providing the funeral home information, one representative stated that my story had changed.. she stated that I mentioned in the first call that it was my father passed away, which I NEVER said (check the recording.) I was in tears trying to get on a flight that I HAD ALREADY PAID FOR and spoke with 6 horrible, rude representatives all lacking empathy. I will be sure to NEVER fly delta again after this horrible and emotionally draining experience and I will tell everyone I know, including my company with over 30,000 employees to never fly Delta again. I am absolutely horrified that this is the way you treat your customers.
Worst app
by digraced on 2018/06/14 17:01
Very inefficient when trying to change an existing reservation. There are 2 ‘go back’ arrows you press the wrong one, you have to start your whole. So if you click on the flight you potentially may change to, it will calculate the change fee and price difference, and new total. If you want to compare a price with a different Day, you have to start the search all over again. It just doesn’t make sense. People these day need to be able to make changes themselves and see their options. This app makes it very difficult to do that. Then if you call the phone center. They are even more useless. It seems their computers are really old, and their price quotes are always like $3000 more than the prices I found. Their computers automatically just pick the most expensive flight to quote to customers. Then if you tell them about the flight you found. It takes them like 30 minutes to be able to pull it up themselves. It is infuriating. I am happy that eventually Delta wants to phase out all of the customer service people and replace them with an AI program. So, I suppose it doesn’t make sense for them to update them computer programs they are working with.
Cancelled flight
by yellow polka dots on 2019/07/31 23:11
I have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes.
Delta has Heart!
by Spkskfjujwjdkd on 2018/01/03 17:47
Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️
I love this app but ...
by inahurrybaldy on 2018/11/16 23:58
The app is great. Well, most of the time. I should have known better. The first leg of my flight was delayed and, when the plane landed, I had 20 minutes to deplane and catch the next flight. No problem. The app said it was the next gate over in the same terminal. Whew! So, plenty of time to go to the bathroom, right? Double checked the app and now it says I’m supposed to go to the next terminal. Ugh. Down the stairs, just missed the train, ran to the next gate. The screen at the gate shows the next plane to my destination leaves in 90 minutes. What??!? Raced around to find a departure screen and lo and behold, my flight really was leaving where I just deplaned. Ran back to the previous terminal. If you’re tracking with me you’re thinking what I’m hoping won’t be true. The gate is now shut, the ramp pulled away and the plane sitting there just like it was mocking me. So, this is the last time I EVER rely on the app. Why the two databases aren’t synced is a mystery. You would think it would be reliable but I hope someone else benefits from my learned lesson. DO NOT RELY on the app.
Use it for managing booked flights, but limited options when booking
by flyingfrog7 on 2019/01/06 14:58
Definitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does.
Delta Airline Review
by DLFFEpearl on 2018/10/21 04:46
I have been a long time DL Customer for several years, approaching 3M miles. Over all my experience has been very positive. Great Airline, Great People, Great Customer Service. One of my negative impressions are the changes that DL made to their FF Program. Hard for me to completely understand when a lower level FF Customer who purchases a slightly higher or higher coach class ticket receives priority over a Diamond Flyer. As a Corporate Flyer we are asked to book our flights at least 14 days out, which usually results in a lower coach fare compared to a fare that was booked “late”. I have had on several occasions received a personal apology from a flight attendant. One time the flight attendant wrote me a personal note apologizing that I did not receive at least a DL comfort seat. One flight attendant showed me all of the Silver, Golds and Platinum’s that were seating in DL Comfort or 1st Class. DL is rewarding fare not loyalty. Just my impressions and experience this year.
Flying Delta
by Buddy cat & Smokey on 2017/12/25 16:43
This is the best airline for a single handicap person to use! There’s always a wheelchair for me within a few minutes. The persons who push me to my gate are extremely courteous and will always stop at the restroom or store so I can get water! They are the best! My ONLY complaint last year was the fact that they wheeled me from check-in up to the concourse at Detroit Metro and dropped me off with 25 others in wheelchairs and there we sat. After over half an hour I got up to the counter and informed them that my flight would be boarding in half an hour and I STILL needed to go through security! They did jump into action as there were 3 in wheelchairs on my flight back to Ft Myers, Fl. I was rushed through security and got to my gate as they were boarding. No one ever told us WHY we were dumped together in a holding area and just sat there. Otherwise, my flight was great!
An amazing app but a critical missing feature for Watch
by jfrizzz on 2018/12/11 17:31
Delta has all around the best airline app out there. Extremely useful from booking to boarding. I once booked a ticket in the app using Apple Pay and it took less than a minute total. Truly seamless and with an intuitive design. But there’s just one thing I can’t wrap my head around: the poor Apple Watch app bundled with the iPhone app. While Delta’s app for iPhone is far superior to its competitors, the Watch app lags behind. American, JetBlue, and United all offer a useful watch app that includes a Watch face complication for quick viewing of up to date information on seat, gate, and boarding time just by raising your wrist. Delta’s Watch app lacks this, and even loading the watch app itself (not the missing complication) provides a clunky experience that rarely loads and lacks useful information.
Love love delta
by RawSallyo on 2019/08/09 16:56
Yesterday .. I had to change my flight for a day later leaving SPOKANE headed back to Los Angeles ...so I could watch my sick baby niece so my sister could get to her new job . I explained to the delta representative what my situation was ... I had originally wanted to fly on a Saturday but the flights were triple the cost for that day . ... somehow .. the delta rep was able to shift over my flight and didn’t charge me anything ... NOT ANYTHING .. they have consistently been way about average in customer service . Last year when we had all the fires in Southern California .. we had to change flights something like 4 times because the situation kept changing ... they didn’t charge us a change fee and waived all of them during that period ... whoever is making policy over there is doing a stellar job .. being able to be flexible at the corporate level when it is warranted is such a plus ... customers don’t want to feel like they are being grinded into the ground .. especially when there are extenuating circumstances . Thx delta .. you are my number one choice !! Now just add more LAX to Spokane non stop flights .. you guys operate the ONLY LAX-GEG-LAX flights and they are always full !! I say you need to add more ... especially flight back to LAX that leaves later than 6:45 am ... say 10:00 am ?
Highly satisfied
by Karengs47 on 2017/11/26 14:16
I was flying from Rochester, MN, to Boston through Atlanta the Saturday after Thanksgiving. As my plane was taxiing to the gate in Atlanta, the app notified me that my connecting flight had been delayed. I was given the option of changing my itinerary at no extra charge and was given several alternatives. I chose to switch although I would now have another extra stop. I was seated in the center seat on both new flights but the seats were comfortable. By using the track my baggage feature, I was learned that my bag was coming later on the original flight. In the end I arrived in Boston only eight minutes after my original scheduled time. Because I knew my bag was not with me, I was able to go directly to the baggage service counter and have my bag delivered to my home. It arrived just as I was getting up the following morning. Great app!! Good job, Delta!!
Delta for the win.
by Jpempyre on 2020/01/02 21:26
I travel about 9 months out of the year for work and have shifted all my flights to Delta, primarily because of this app. Granted, Delta has some of the best customer service in the airline industry, but this is an app review not an airline review. The user interface is incredible in comparison to their competition, and the included features top any other airline applications that I’ve used. My favorite feature is the airport map with directions to your next gate and estimated time to get there. It might seem like overkill, but flying into an airport like Narita (Tokyo) for your first time - it’s easy to get overwhelmed. This app keeps it simple and straightforward. It even tracks your bags to such detail that you know when they get loaded or offloaded from the planes and when they hit the baggage claim. If you fly Delta, get the app.
Awful Experience
by deltaisawful on 2019/08/20 23:47
We are heading back to Atlanta from flight 2398. It was delayed, we were then deplaned, and we were told no fewer than eleven times we would be boarding “in five to fifteen minutes”. Over five hours later we were told by a delta employee “I have no idea whether you’re leaving tonight, you should get a new flight and book a hotel.” We, including my toddler (and I am seven and a half months pregnant) were told different stories every time we asked for information. We’re spending tons of money on extra food and cabs, and we need to fly to a different airport then Newark in order to leave Atlanta in the morning, meaning we wil need to take more time out of our day to go to Newark and get our bag. We are on vacation this week and Delta is RUINING it. Not only should you pay for all the taxis, food, and inconvenience, but our whole flight should be refunded and we should be given points. I’m in a ton of pain from lugging a carseat, toddler, and baby IN UTERO and your employees offered no honest information or assistance. You should be ashamed and disgusted with yourselves.
App problem
by Son of Darkness on 2019/09/29 19:01
I went to change my password and 5 times I have changed it successfully. But every time I go to insert my password on the app to login I get a message. This message states that my credentials are not correct. I know this is not true as I have my delta sky miles number and password written down every time I have made a change. Every time Delta has confirmed the change on their website. Every time the credentials have worked on the website but not the app. Please get the Delta App working properly again. I called Delta Airlines and was informed by a representative that I am not the only one having issues with the app. I have deleted and reinstalled the app several times and it has not fixed the problem. The app was working great up until now. You got a 1 star rating until this is fixed.
Issues
by NK17s on 2019/03/19 22:18
I have been flying on other airlines and used their app all the times. While using the Delta’s app, I didn’t felt good about these. I hope all unfamiliar people find it same. Because apps are meant to be used by novice people, but Im myself a Mobile Application Developer, I found it very hard or not good. These are my suggestions: 1. The dark color theme is good while traveling; but Me personally control the brightness of my mobile screen - all the time. Because you care so much about the battery life while traveling and having very Dark text and colors, frequently I had to brighten up my screen. But if we will have some light theme, even if I put low brightness-it will be visible. I know people, this sounds what! But when you are travelled long and tou don’t have charge on your phone. Then you will understand why. 2. I couldn’t even find Entertainment option in the App!! What! When you connect to wifi is that a only place to find entertainment option? I navigated through the app to find that Button 🤣 but still couldn’t find it. 3. I tried to write these as feedback but I ended up writing them as review. I never wrote any reviews on app store. But I throught I should write to make it more better for Everybody like me. 4. Added the boarding passes on Wallet. But if seats changed, wallet still shows the last seat. Its not updating. It was very confusing. Ended up asking at the gate what is my seat? Hope this gets some serious attention.
Introduce something like MilePlay + save flights
by Aidsprest on 2019/04/02 00:19
The Delta app is far and away the best and most beautiful airline app I’ve used. I especially LOVE the ability to swap between classes when booking (such that I can fly first outbound and Comfort+ inbound) - SO convenient. That said, I really wish Delta would introduce something like United’s MilePlay, where every month or so you get a new challenge that earns you miles + encourages you to travel with the airline. I’m always looking for a reason to go somewhere and MilePlay definitely gets me to spend. Another thing that would be AMAZING is the ability to save/monitor flights! I like to be able to save a flight and then be notified when the price has changed. It also helps to keep track of flights that I should be buying so I don’t forget. Some things to think about!!
Excellent customer service
by sjv1012 on 2019/01/31 07:18
I called tonight asking about my travel in the morning. I am a sky miles member and hold status in the medallion program as well. I was curious as to why my automatic upgrade was not available for myself and my amazing better half that leaves for a trip that I gifted to him in the morning. The rep wasn’t so helpful, so I asked for the supervisor. He explained why and immediately had the solution. This trip I gifted my love is very important to me. A very dear friend that he misses terribly is there and they recently were able to reconnect. My love and I have been together for 17 years. I am so thankful to the person I spoke to tonight that was able to get us into delta comfort and had a solution. I always receive such wonderful service with Delta. Thank you for again making my experience pleasurable.
Missing Dark Mode and Slide Over
by TreyJohnsonMN on 2019/10/20 17:46
The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state. The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time. Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
Significant delay
by eccrrat on 2020/06/26 14:38
Our original tickets were on 6/25. When I went to check in online on the 24th I couldn’t find our reservation. Once I got through to Delta over an hour later the agent said our tickets had been cancelled almost a MONTH ago. We received no communication of this cancelation and only learned of it because I called the day before we were supposed to fly out. They couldn’t rebook our tickets until TWO days later and added a connection in order to get to our destination. I had a hotel reserved for our original flights that I am now responsible for and cannot use. My sister took a day off from work in order to drive and pick us up at the airport. We have lost 2 entire days of our vacation. They offered NO compensation whatsoever for something that was completely an error on Delta. The lack of service recovery is appalling. We have been loyal Delta customers for over 15 years, using this airline every summer for our trip home. I can’t believe how we have been treated during this experience.
Booking a ticket is completely broken
by Nutnate on 2019/07/30 07:23
Let me start by saying that I’ve been using this app for several years. 1. Apple Pay is completely broken and just doesn’t work. I do not trust them to not get hacked and have my credit card and identity get stolen, so I was excited when I saw the option to use Apple Pay. It just doesn’t work, and has not for any of the many tickets I’ve booked over the years. It always gives an error saying Oops! Please enter a valid billing address. A billing address is selected when using Apple Pay, and there is no place in the app to enter a billing address when using Apple Pay! 2. When paying with a credit card, the payment screen is incredibly buggy and I always have to reenter information because it either didn’t take the first time, or it wouldn’t let me select a previous line in the form, forcing me to back out to the previous page and start over. NOTHING makes me trust that they’ll keep my information secure when even the form to enter in the payment information bugs out constantly. 3. There is no tech support or way to submit these bugs. Calling customer service in the app gets you connected to a general customer service agent who is only trained to book flights, and keeps repeating that they don’t know what I’m talking about when I ask them to submit a bug report for Apple Pay not working. Please delta, fix your app. This is embarrassing, even my tiny local credit union app works better than this piece of crap.
Checks you in without asking when you launch the app
by Brncoman1 on 2018/02/17 04:25
This is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before.
Waited on hold for over 40 min so I wouldn’t rate them
by mitch46810 on 2019/08/02 02:53
My flight was delayed 3 times so I missed my next flight. I waited at the airport for over 3 hours then went home. I took a half day off work for nothing and had to have my husband wake up at 4am to drive me the next day. That is fine, I understand stuff happens. But they would not give me a seat (even though I had one on the first flight) and I called to ask for one and I waited to give my “feedback” response and waited on hold for over 40 min. I actually took a screenshot because I couldn’t believe it. How is that possible? They don’t care about me because I don’t fly with them enough (I do fly with delta as much as possible before this). She kept telling me that it was up to the airport at this time; that is crap because I was getting a drink with a guy who flies delta and his flight was changed and they got him fixed straight away. Just tell me you don’t give a crap about me and don’t put me on hold for over 40 min so I don’t give a crap review. That is just more frustrating
Good BUT one issue...
by Dwheels315 on 2018/01/02 19:50
Overall this app is very good; however, I think there is one major flaw when booking flights. After logging into the app and finding flights to book, the next step is to fill out all my personal information, including my skymiles number — even though I am logged into my app and you have all that information. This means I have to go back out to the home screen, copy my number, and go back through booking. On my last trip I planned to add the number later and forgot, so I had to request acknowledgment of those miles later through the website and wait for approval. It would be very helpful to link the traveler information screen with personal account information, similar to how the website works. Then I would give this app 5 stars!
Terrible service at Atlanta
by Cal Ozaki, 1002294476 on 2017/12/18 07:12
I was extremely disappointed with Delta’s customer service at Atlanta Airport today during the power outage. Delta did not offer any help to stranded customers during the ten hour power outage; no food or water in the terminal or lodging assistance for spending the night. Also, when the power was restored at 11:30 pm we waited over 90 minutes for a Delta counter agent to show up and start assisting passengers rebook flights, and then there was very little help available. It seemed like there was very little preparation during the ten hour power outage to prepare for recovery. One counter agent commented that most of the other agents were sent home. I realize that Delta was not responsible for the power outage, but they should have been responsible for taking better care of their stranded passengers
Satisfied but still room for improvement
by Fav123456 on 2018/07/09 11:31
I enjoyed everything about the flight. While some hosts and hostesses were phenomenal, two younger hosts seemed like they could work on their people skills in handling difficult issues e.g. one lady stuck her foot in the aisle and while this was not good, he could have spoken to her more politely. I have been on Southwest and still feel like they still beat Delta in this regard. The second host when I asked for lots of cream in my tea just poured what he felt without honoring that I wanted more cream in my tea. One of the hosts was phenomenal as space ran out and people put their luggage in the overhead cabin and the customers were about to blame each other When he stepped in and resolved the conflict and made each feel like they were appreciated. This good host was the older black man.
Getting there
by DadJokesRule on 2019/04/12 05:46
I appreciate the new patent check-in feature, but a few bugs and workflow issues were there. Checking in to Air France I had to re-enter my passport information. Small but annoying because you have it. A million times you have it. Plus I couldn’t add baggage. Maybe that’s on purpose, but then tell me. The last thing was I couldn’t add the boarding passes to my wallet. And one last gripe is that I saw people on Reddit saying the C+ upgrade option had the “only if seat preference available” option, but I couldn’t find it. Maybe because I’m currently international, but I would really like that option. I hate having to try and go back and claim an aisle in economy when I get “upgraded” to a center seat. Generally I like the application. Makes traveling so much easier; however these few little quirks will keep it at a 4 for now.
Info via Delta app always a bit too late 🙁
by JustWantedAnOrganizer on 2019/06/18 15:50
Many features work very well on this app but the issue mostly seems to be delays in Delta getting information onto and through their system to users. Important alerts and notifications come late and occasionally are untrue. Example: Gate change! Where? The other end of eternity airport and boarding in 2 minutes, gate closes in 10. (No time to pee 😖). or Your baggage arriving now on carousel 3! Nope. Took 50 minutes to get to that 20 minute guaranteed delivery and 2 flights of baggage arriving after the one we were on have been delivered and claimed. I’d suggest Delta add a feature to help provide directions through airports similar to a standard map app, but they need to fix what doesn’t work well now before creating new annoyance.
Disappointed
by deltadisappointment on 2020/02/14 02:32
I’m so disappointed in delta airlines. They delayed our flight one hour and forty minutes first thing when we got to the airport. Mind you, I had gotten up at 3am to make the early flight. After being delayed they rerouted our flight to Atlanta, to Birmingham Alabama. There we sat on the plane for over an hour, refueled and then resent us to Atlanta. They made us miss our connecting flight to Our destination. We had to sit at the airport for over 6 hours to catch late flight. After finally making it to our destination, The plane did not bring my luggage. Delta couldn’t even get my luggage on plane in the 6 hour wait. AND Delta couldn’t even get my luggage to me for 2 more days. I had to ruff it and felt very depressed, upset for these days because I did not have any change of clothes or personal things. You’d think delta could have gotten my luggage to me in a more timely manner! I will never fly Delta ever again and will discourage others because it is clear they do not have you in their best interest.
Doesn't update flight info (useless) + crashes
by AES20 on 2018/01/11 21:46
App crashed five minutes before boarding time and then we had to wait for everyone to get printed boarding passes at the gate. ~~~ My flight was delayed four hours (still hasn't boarded) and the gate has changed several times. The app is STILL displaying the original gate; NONE of the text alerts have included gate info and there was no announcement about the final change...Not to mention that the gate we are now using isn't displaying my flight and we have a new flight #. Why change the flight number? But then NOT update it on the app, or the text alerts? I don't see the point of the app if the information doesn't update in real-time. This makes an already stressful situation more frustrating.
Too Much White
by IMC1782 on 2019/10/07 01:35
I found the use of white backgrounds overwhelming and a bit overkill. For example, it was difficult to see upcoming flights on the ‘My Trips’ page due to the lack of color behind what I’ll call the itinerary ‘cards’. On the “Seat Selection” page, I found the contrast between the white background, light grey plane, and the new seating colors to be hard to get used to until my eyes focused. The use of colors on the skymiles tab isn’t much better. Yes, I have silver status but did you have to use that much grey? Thankfully, I’m not color blind because I’m not sure I’d be able to tell the difference between the three shades of grey that are used. Use of color is well done on the updated booking page. I especially like how the boxes appear to be 3-D. This helps them standout. This should be expanded to other areas of the app, like the ‘My Trip’ tab. I work in technology, so I know the market is shifting to using brighter, warmer colors, cleaner lines, and white as a background color, but I had to turn down my backlight to be able to tone done the brightness. The clean look Delta was going for isn’t quite there or carried throughout the app yet. All that said, it’s still the best airline app.
App Review
by Frustrated 34567 on 2019/10/16 02:28
It would seem that many Apple Store users do not appreciate that they are supposed to be writing a review of the app and not about Delta performance, customer service, operations, etc. The most recent app provides much more functionality, including the ability to book a trip. Having experienced a misconnection because of weather (and LGA congestion and construction), I liked being able to track my checked baggage through the app. I do have one problem, though. The app has consistently started to check me in should I open it when I have a flight eligible for checkin. I am perfectly able to decide when I wish to check myself in. Perhaps I do not know how many bags I am going to check when I open up the app or maybe I want to see if any seats have opened up. Or maybe I want to book a trip. Maybe it is not designed to this, but it seems to be happening.
Appreciation
by dwieland on 2019/11/13 21:49
I enjoy having the flight attendants being in the aisles asking passengers if they need help with knowing their connection gate information. Overall I am satisfied with Delta however I typically experience a hiccup on at least one leg of my flights. Anything from a seat that won’t go back, the entertainment system doesn’t work or the tray table is loose. My flight today back from Austin to Detroit my seat back slowly slipped back into the upright position every time I pushed it back. I just go with the flow as it’s small stuff, but sometimes it’s annoying. Again. I have been loyal to delta for many years as is my husband but I appreciate you asking for feedback. It helps keep you focused on better serving your customers so we do stay loyal. Thank you.
Great app but buggy when flight delays happen
by outglobal on 2019/07/20 14:10
Overall great app. 90% of it works great. Couple of things need work. 1. If you are rescheduled on an alternative flight due to delay the app co-mingles old and new flight information. For example I am on a morning flight. Boarding time shows 21:50 which is last nights flight. 2. Very hard to standby for an alternative flight or rebook through the app when you have a misconnect which is a pity as it forces you to rely on airport staff. If the app were easier to use maybe the lines would be shorter at the airport. 3. Standby for an individual flight as part of an itinerary is impossible to do on the app. (Alaska has nailed this function). For example flight delay on segment one. Want to standby for a flight that will still make the connection in Atlanta. No way to do that through the app.
Rude agent
by Duke933 on 2018/08/20 14:10
In booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome.
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