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App name
logitech Alert
Description
Get the power and freedom to connect to your logitech Alert™ Video Security System with an app designed specifically for your iPhone, iPad or iPod. NOTE: This app only supports logitech Alert cameras, not WiLife cameras. CHECK STATUS See an fresh image from your cameras see as soon as you login. WATCH LIVE VIDEO - HEAR AUDIO Check in on your cameras anytime and watch H.264 video, optionally with audio, streaming live from your cameras. ACCESS YOUR ON-CAMERA DVR Watch the high-quality video recordings, including audio, created when your camera detected motion while you were away. Interact with your recordings using pause or quickly move to early or later clips (Mobile Commander feature). CHANGE ALERTS Turn motion alerts on or off with the flick of your finger (Mobile Commander feature). VIEW IN LANDCAPE OR PORTRAIT Rotate your device to landscape or portrait as you navigate through your cameras and watch video. SECURE ACCESS Your cameras are always secure and only accessible with the username and password you create. OPTIMIZED FOR WI-FI Stream directly from your cameras when your device and cameras are on the same Wi-Fi network. Please use Wi-Fi for the best video and audio performance and experience. SUPPORTS: iOS 8.4 and higher supported devices. PRIVACY STATEMENT: http://alert.logitech.com/privacy
Works Perfectly with latest iOS & 3.5 FW
by Pipe8888 on 2020/09/15 22:44
Cameras require 3.5 Firmware (FW) to work properly on iPhone/iPad with iOS 10.3.2 through 13.7 software. To check camera Firmware(FW) open Alert Commander on your MAC. Go to Settings>General>Firmware. Below each camera you will see it's current firmware. If you have 3.2, 3.3 or 3.4 Firmware pull down menu on right side and see if you can update to 3.5 Firmware. If not available, contact LOGITECH and insist they provide you with a way to update to current 3.5 Firmware. BTW, camera reliability is improved by occasional reFormat of SD Card. On your iPhone or iPad go to Settings>Select Camera>Format micro SD Card.
Poor quality
by Shopper 300 on 2020/05/05 08:31
The camera quality and durably leaves a lot to be desired. Cameras will simply stop working even after rebooting.
Will not load iPhone 10
by inifott on 2020/01/01 02:38
Still will not load on iPhone 10
Not working
by Sunny4455 on 2019/10/31 15:39
Cannot view recording app for iPad or iPhone. Please fix!
Not working onIPadOS 13.1.2
by Minds Eye 27 on 2019/10/31 02:44
cannot view recordings. Only live view now. Logitech, please update. Thank you.
Great software
by galyutz on 2019/07/29 17:14
You can use this software to monitor and send alerts while your home PC is turned OFF! It is great system.
Doesn’t work anymore
by meg7919 on 2019/07/06 18:22
😕😕
JUNK
by Jim201094123 on 2019/06/21 21:34
Logitech sold me their cameras knowing that they would stop selling them and servicing them. Their app is crap and their cameras are crap (they all stopped working) and of course their customer service is crap.
Doesn’t work well with IOS 12.2
by N728FR on 2019/05/09 00:14
Very poor response with newest Apple software version. Doesn’t appear to be supported.
Excellent app
by Oldtreker on 2019/03/24 21:41
Excellent app for IOS. It works than the Windows app which tends to crash weekly. Great cameras, to bad Logitech stopped making them. I prefer SD card cameras rather than paying for a cloud.
APP is broken with current iOS update.
by Bradndi on 2019/02/24 15:10
Will not open on iPhone 7 and iPad. Whatever they did on latest update broke the app. Will close immediately when opened.
Horrible
by iampeg on 2019/01/18 13:38
Our camera failed and their personnel are so idiotic that they can’t figure out the problem. Multiple hours on the phone with poorly trained techs who keep asking their supervisor what to do next. Don’t waste your time on this lousy product. Throwing mine in the trash and starting over.
IPhone
by wizard owl on 2018/11/26 21:33
Does not appear to be compatible with an iPhone8 plus with the new IOS 12.1. Called Logitech. They said call Apple. Sure.
Works well
by Darker Starr on 2018/11/17 03:01
The app loads fast and does what I expect it to do reliably.
Amazing!!!
by Hetalia_Fan on 2018/10/10 00:31
Amazing app. Simple yet effective and completely reliable! Been using this product since 2008 and still loving it. 👍👌❤️
Please update this app!!
by latinkreationz on 2018/10/07 20:37
This app will load instantly at times or just sit on connecting. Please up the app for compatibility. Some of us still use it and pay for Web Commander. This app needs to be updated to work with iOS 12.
Junk
by Angry Elf! on 2018/09/27 01:22
This app has not been updated or supported for years now. With the new iOS 10 update you can no longer view real time video. It just keeps trying to connect over and over and over again. Here we go again!!! IOS 12 is out now and we still do not have an update now since iOS10. Way to go Logitech. Keep up the great work and support!!!!
iOS 11 compatibility
by crazr1 on 2018/09/02 18:05
Can anyone speak to the future of this app? It appears to not work since iOS 11 update to iPad and iPhone.
Not happy with soft ware
by alnatural47 on 2018/08/27 17:57
I have been using them for years. First the alert logic tech. Second logic tech with the cam up date and now the logic tech circle cam witch has been the worse, the circle has a battery that don’t last even a year may be to, the camera shut down you can even re set it, the logic tech alert softwares come wit error that logic tech can even fix and if you don’t have the warranty from store you are really stuck with nothing. In the last 4 years I bought the circle one an only want work do I font recomen this product at all on less you want temp cam. Sorry they are good at first but longevity is a big problem .
No longer updates
by Twocountryhearts on 2018/07/13 17:54
No longer can you update any camera updates, or software. It your camera no longer work, it’s too bad. They have pushed this to the side and are on to other things. But every year they charge my credit card company. Can’t even sign in to cancel credit card, I had to get ahold of the credit card company.
No play back and poor support
by bluehuj on 2018/07/08 05:02
They sold this to us then forgot us?
Item excelent
by hefameva on 2018/07/02 00:11
Excelent item I’m very happy
Needs Update! Spinning Wheel Recorded Video
by Impnut 123 on 2018/05/31 11:39
Can not playback and recorded videos anymore, only get the spinning wheel of death!
My wish
by Whoopinya on 2018/04/19 18:31
My wish is that I could get timing correct with the motion sensors. I’ve had these Logitech cameras for over 5 years now and plus my wife even smashed one with a hammer and it still works! No lie
Best system ever works great
by dias9632 on 2018/04/06 19:26
I recommend for everyone who want good systems
Excellent,I will recommend to my friends
by Tte51 on 2018/03/20 22:43
Excellent
Lags behind
by Idol time spent on 2018/03/13 11:56
It used to be great but lags behind a few seconds.
Disappointing
by GA1458 on 2018/02/25 22:42
I downloaded this app thinking it’d be useful with my Logitech cameras. I can’t even logon. Gives me an error message that password or email is incorrect, but I know they are accurate. Plus, I logged a new device in to the Logi Circle Security Camera app just moments before using the “incorrect” email/password.
Another Update Needed
by BobberHB on 2017/12/23 17:19
Since Logitech dropped the Master Alert system, any update needed goes on the back burner. One is needed again now (12/2017) but apparently there is no rush to keep previous customers happy. We just have to sit and wait until a bored applications engineer decides to do some work. Sad.
Still working after all these years (over 7)
by nybruin on 2017/12/22 15:48
Used to have connection problems once in a while, but that was years ago
Super App
by CharlyW3 on 2017/12/17 17:31
Great way to keep an eye on our house when away. Have one facing the street and I’m sure it makes a difference for the security as well. Too bad support they stopped supporting the hardware.
Logitech camer
by Car 480 on 2017/12/06 06:07
Great camera!! Very clear picture. Able to identify objects clearly day or night.
Very reliable
by Downriverdude on 2017/11/10 19:01
Honestly, the software app does everything it is advertised to do. The software application for iPhone is solid and displays just as well as logging in on the website. Any video leg through the app is more likely due to the fact that the cameras upload their video through the house AC wiring.
Update me...
by Sitromis on 2017/11/05 04:33
11.0.3 does not currently work with this product; curious to see if Logitech fails to update it.
Latest iOs update porked it again
by Merc88 on 2017/10/04 11:46
Please update to 64 bit for latest ipad iphone. Please.
Discontinued item
by Dead Horse Down on 2017/09/25 03:19
Loved these cams they lasted me a LONG time... but Logitech has given up on us. No updates No new features
Still Don't work with iOS update 10.3.1 or 10.3.2 or iOS 11
by Upset customer one on 2017/09/21 17:32
I've had your equipment for a long time now the Logitech Camera alert system does not work on my iPad air two with updated to the latest 10.3.1 or 10.3.2 or iOS 11 you just hit the button and it goes back to the homepage it always worked before this update please fix this! I paid thousands for my Logitech security camera system. I even tried uninstalling and reinstalling that did nothing still have the same problem. I have an expensive iPad air two and a few thousand dollars in your camera systems that don't work please fix this ASAP.
iOS 10.3.3 also just bounces to home screen
by Rshinol on 2017/08/05 20:20
It worked fine for me on all earlier updates. Tried delete and reinstall, no joy.
Horrible: no create a account button
by Heavenlyultratnt on 2017/07/22 21:05
Ugh I'll never use this if they don't add it
Perfect
by Jvigil2000 on 2017/06/14 02:14
Have used for 5 years. Flawless. I think the armatures that can't read directions are the cause of the los ratings.
App error showing Offline indicated
by Zkidz on 2017/05/24 23:10
App is broken!! All of a sudden May 2017 the IOS app just stopped working . Works on mac but not iPhone. Support says many calls received re this .
Great App 4 Home Security
by CrazyImporter on 2017/05/20 19:58
Along with the Logitech Home Security camera this app is a perfect solution to peace of mind of a secure home. Cheers!!
Working with iOS 10.3.2
by Lee7191 on 2017/05/19 12:43
The App works, it takes awhile to start up and load live view otherwise would be 5 stars
Playbacks
by Frananna on 2017/05/19 04:08
Takes forever to play a playback if it ever does!
Not happy with it!
by Me0007 on 2017/05/15 12:20
It often doesn't show the videos. It goes offline for no reason. It's not reliable. Tech support is of no help. I would buy a different security cam.
Horrible implementation of App
by Jeffamine on 2017/05/12 02:23
I wanted to like the app. But there are too many problems. The first problem is the number of times that the app crashes. It will randomly crash upon startup. I'm using the most current iOS. The second problem is the motion detection does not work. It has never worked even though the settings allow you switch the motion detection on or off and even configure. But too bad this never worked. This makes it only useful for live views. If I could give it less than 1 star, I would.
Logitech. Dennis review
by drstuart on 2017/04/30 03:47
I love this system. One draw back is price of camera. When started using like 10 years ago or so. The tech and app use was free. Now you must pAy. So now their are better less expensive stuff out their but still good little system but not for money.
Can't view captured footage
by Hotel hero on 2017/04/05 22:59
Can't view captured footage!!! PLEASE FIX OR PROVIDE SOLUTION...
Logitech alert cameras
by SewingQueen7 on 2017/03/29 17:43
We still need an update for 10.2 on Mac. System kind of useless without it.
Used to work
by FSU bass clef on 2017/03/23 16:57
Hasn't been working right for about a year. Doesn't playback the clips. So many problems..it doesn't make sense....Do Not Buy until they Fix the Software!!! TRUST me! You don't want these problems 😩
Great system ahead of its time
by Looking4TruthAlso on 2017/02/17 20:17
I would've rated five stars have a still provided new cameras
Camera
by Almarin11 on 2017/02/06 23:33
I am using three different types of home cameras. I have used this one for over four years. Aside from 3gig camera this one of the best.
Good app, iffy cameras
by Madams6 on 2017/01/30 01:06
The app works well again, after a "blackout" because of iOS 10 update. I've had two outdoor cameras go down over the last 5 years, and not cheap to replace. The ease of use is fantastic, camera reliability is spotty.
Not good
by Dogali on 2017/01/23 13:48
Bad app
No playback on IOS 10.X devices
by nsls56fun on 2017/01/22 03:09
Still waiting for Logitech to fix compatibility issues with IOS devices running 10.x systems. I'm paying for a subscription that fails to deliver a crucial function. Losing patience watching a spinning wheel instead of stored clips.
Junk
by Dohar9 on 2017/01/16 21:19
Piece of junk. This app is constantly not working for great lengths of time. When I have the money I will definatly invest in different cameras and app!!!!!!!
Older
by Olderthanmost on 2017/01/11 17:34
I have 6of the cameras already but would like to know if Logitech has done anything to correct the neg feed back I have read on this thread I have had a little problem with my 6 cameras which I can not get to down load on my I pad r my I phone have tried to reload 3 times always go back to the start I payed extra for the Mobil app but it want let me get in to put my access number Logitech would you comment I would appreciate it thanks
This app use to work
by NinaFAMU on 2017/01/06 15:26
Viewing cameras live works great! However you will not able to view past footage. Don't bother wasting your money buying the subscription service.
Perfect
by Rsoldier97 on 2017/01/05 17:51
After years of using this it still drops connection.
Alert
by Ddevling on 2017/01/01 21:20
I have tried many camera systems and this one is best of them. Some issues but have used now for several years. The iPhone app quit working on last iOS update but hope they fix that.
Horrible update
by xslr8 on 2016/12/22 22:44
This version consistently crashes on iOS 10.2 and will not launch. Hard/Cold reboot does not fix the issue. Please fix ASAP!
Logitech Alert is Awful!
by JoannieLRyan on 2016/12/19 14:49
Have not been able to play clips for months. I called them at least a dozen times, and get the same excuse "we're working on it". Their rep at an outsourced center, with thick accent, actually hung up on me. Don't bother buying this lousy system. They do not support it!!
Works better than ever!!
by DigicelSucks on 2016/12/07 15:43
The most recent update fixed a lot of issues with the app. It's still not as feature rich as some, but it's fast!! Why oh why did Logitech exit the market?😫 Their system still works so well after all these years.
Best camera/app available to date
by Raiderfan53 on 2016/12/07 05:43
Was SO excited when I saw this app in the update section of the App Store. I was starting to think Logitech was going to hang us out on the update. I want to thank the programmers and decision makers for updating this application because I am confident there is NOT a comparable system on the market. The only option was going to be the WORST and that was replace the full suite with a lesser product. Thank you.. Thank you!!!! Brett
Won't Even Open
by embalish on 2016/12/03 15:16
Ever since this update--which sounded promising!--the app won't stay open for more than a fraction of a second. I've already deleted and reinstalled the app with no improvement. Disappointing.
No playback
by Abl99 on 2016/11/30 15:29
I cant playback clips from any of my cameras, making them all useless. Please fix this bug!
Crap after update
by Frag_Scott on 2016/11/28 03:48
Support for this system has continued downhill since Logitech dropped support. With the last update I can no longer use mine or my wife's phone to see the cameras. I'm either going to blueiris or snapav very soon.
Doesn't work with iOS 10, but you still collect $79.00
by Fred45510 on 2016/11/27 18:13
I'll give you two weeks for this to work with iOS 10, then I'll cancel my subscription. You have not touched this App in the 4 years you've been charging me $79.00. And absolutely no support from day one, when the cameras just stop working, 1 camera at a time. Looks like the Nest security camera will replace this one. It's half the cost, with support. PS of course I will never buy another product from Logitech.
Por fin llegó la actualización
by Hombre con esperanza on 2016/11/26 21:23
De maravilla la mejor los amo
Cameras 95% excellent
by Bad contact tools on 2016/11/24 00:58
The only issue I have had in 10 years is having to update the 2g onboard memory to 8g cards on all. There was a fire in my neighborhood and the police asked for my video and was used to catch the person. They work great for 10 years and I hope they continue to to do.
Playback?
by Sam Scott Rubin on 2016/11/21 05:30
Thanks for the update, but we still can't get the clip playback to work on iOS. Please help!
Finally an update!!
by Jeffvdub on 2016/11/20 18:33
Oh thank god the devs got back on this. The app works just like it used to. Only 4 stars because it took almost 3 years to update the app.
More updates needed
by Dream4445 on 2016/11/18 09:39
Thank you for iOS 10 update. Working Great!! Please update Windows 10 and fix the gray boxes while viewing recorded video and the multiple crashes. I have top notch computer system and video card. Every time I talk to tech support it's always the video card. Nvidia GeForce 970 4g ram 256 bit is pretty new. Along with i7 6700k and 32g ddr4 ram. If any updates are in future please add actual times to turn on the Night Vision rather then the sensor on the camera. I have shaded areas during the day and the Night Vision likes to turn on and then the Video is terrible. I have a stupid neighbor(X Cop)that likes to throw stuff in my yard.That is why I have 10 Cameras and could use 2 more. Please bring back the Alert Cameras and/or parts and add new features to Software. Don't forget your loyal Customers that bought the Alert Camera system. Now is the perfect time to bring Alert Production back to the Market for everybody I talk to is getting Home Surveillance Cameras and they ask where they could get the Logitech. Well Alert Customers know the answers to that. Please Logitech help past Customers with parts and updated software. Thanks for ios 10 update
Still best on the market
by LeighE on 2016/11/17 17:34
I have 6 cameras in 3 different cities. I've looked for other solutions but after all these years and even without support this is still the number one security camera on the market. The new update is fantastic! Please update cameras- TAKE MY MONEY
Viewing Clips
by NanceSauer on 2016/11/17 01:30
Still not able to view clips. Spinning! I have IOS 10.1.1 on my phone and IPAD and have done the updates. Finally can get live feed without spinning. But still no clips HELP!
Thanks for the update on IPhone and IPad.
by MohaveJim on 2016/11/16 16:45
I was getting tired of seeing that "wheel" go around and nothing else. I have 4 Alert cameras and have been using them ever since I switched from Wilife years ago. On a few occasions due to power failures or other issues, I have considered going to a wired system. I'm 77 years old and not as good at climbing ladders as I used to be. My cameras are mounted anywhere from 10 to 30 feet up in order to get the viewing angles I need. Plugging and unplugging from the power source and "papercliping the camera can be a chore I don't look forward to. As you can see by my 5 stars, I love my Alert system. Being able to have my active cameras pop up on my computer screen while I am doing something else, and having them record directly to my computers hard drive puts your product head and shoulders above ANY system currently available. I wish Logitech was still producing wireless security systems. Thanks for keeping up with the software and email tech support. Jim Melick Fort Mohave, AZ
Playback
by Rocko3636 on 2016/11/15 22:54
Playback function does not work with latest release. I have a total of 8 cameras on two different locations - playback function says "no clips found" on all 8 cameras.
Review
by PKJxyz on 2016/11/15 22:03
We use it frequently. I would be rated higher if Logitech had stayed and conducted business more straightforwardly. The support crew does a good job but many times English communication suffers. I would purchase more if hardware were available. * This review is to say thanks for the IOS 10.1 upgrades. Mine worked well the first try! Let's hope it continues and proves to be a successful change.
Finally!
by AbcTodd123 on 2016/11/15 18:04
It works again
Missing streamed playback
by Billsynthes on 2016/11/15 12:47
Allot of great features but I don't like the fact that you have to select an press play for each clip. I liked the option to auto play the next playback clip. This app no longer works with iOS 10. Please fix it. New Update for iOS crashes.
Works good now on iOS 10
by Gino1964 on 2016/11/15 12:07
Loads quick, like it use to! Not stuck loading like it was before update. Good update!
New updates....yay 👍👍👍
by Hakjam on 2016/11/15 11:46
I knew they abandoned the cameras and I was starting to wonder if they've abandoned the app too...it was slow and buggy and slowing down my phone. And the update came and everything is back to normal. 🙏 a bunch!
Works
by mdwill1 on 2016/11/15 09:12
After this update everything is working again on the latest iOS
Improvement...but!!
by sean1193 on 2016/11/15 05:50
App is working a little bit better but I get a spinning wheel when trying to view clips on iPhone 7. Video clips will not play but live view does work.
Fixed all issues
by Hawknest1964 on 2016/11/15 04:35
I got no update notification but deleted and reinstalled and now everything works great, and fast!
Now working for iOS 10
by Pro_Craz on 2016/11/15 03:42
Updated review... it now works great again. Thanks for the update. Best software I've used so far for email alerts without getting emails every minute. Just use a combination of drawing custom zones, sensitivity of motion detection, and how much time to leave between alerts. Old review...Worked amazing before iOS 10 update. I haven't updated all devices and it still works on them. The problem is with live view. It buffers forever.
Needs updating
by Sekatoa on 2016/11/14 17:05
Worked fairly well at first, but it hadn't been updated in two years. Now, even when on the same home network, it takes forever for live video to load. If you hear something and want to monitor what's going on outside, or inside, forget it, just go see. You get a snap shot eventually when the app first connects, then maybe video a few minutes later.
Very good 👍
by Saki9 on 2016/11/12 16:42
👍👍👍👍👍
Doesn't work with iOS 10
by DCPhx on 2016/11/09 21:00
Is this ever going to be updated to support iOS 10?? It won't show camera feeds anymore, and I get a warning when I open it that it will make my phone run slow. Please fix so I can use my overpriced paperweights!
Unbiased
by Jsjohnny on 2016/11/08 00:25
Works well. Solid and stable. A well built application
Done with Logitech company
by Quittellingmemyusernameistaken on 2016/11/06 00:16
We bought Logitech security cameras a few years ago. They were great at first. They don't update their app anymore. Apparently they have no plans to update this app because Logitech is no longer in the security cam business. I won't be buying Logitech brand anymore since they don't bother to continue updating apps that their customers still rely on. Our security cameras have been inaccessible via the app for a few months now. I would give ZERO stars if I could. Please fix this Logitech brand app so my family loses the bad taste we have in our mouths when we think of this company.
Updates
by Blsi87 on 2016/11/05 02:41
This app needs an update for compatibility to ISO10.
Update please
by dtjdvm on 2016/11/03 07:55
Needs an update BADLY!
Update!!!
by Loyalty006 on 2016/11/02 04:14
Needs to be updated. 90% of the time the live feed won't load.
New bug
by theworldisbetterwithmusic on 2016/11/01 00:59
Doesn't allow you to watch a live feed on iPhone if notifications are turned off.
No longer working.
by Bignip on 2016/11/01 00:09
This app just doesn't work at all. Is there an update coming out anytime soon?? I've paid a lot of money for a camera system that has a non working app!! Hey Logitech? Anything ???
I cannot use this with an iphone7 plus
by Lost money here on 2016/10/28 02:33
I used to have a working Logitech alert, but I can no longer use this app as it no longer works with iphone7 plus. Please help and get an update out there!!!
Since Apple update the app doesn't fully loaded.
by Testy69 on 2016/10/23 22:48
The Logitech Alert app on my iPhone and iPad worked great until the latest Apple update. Come on Apple! Fix the code! Please 🙏
Not too bad
by Shopshopla on 2016/10/22 22:20
It's a pretty decent device for in home use with many useful features (zoom, sound and local storage). Logitech's tech support and customer service is excellent. Too bad they haven't come up with any software updates since 2014. Also, it's not compatible with iOS10...yet.
Review
by PKJxyz on 2016/11/15 22:03
We use it frequently. I would be rated higher if Logitech had stayed and conducted business more straightforwardly. The support crew does a good job but many times English communication suffers. I would purchase more if hardware were available. * This review is to say thanks for the IOS 10.1 upgrades. Mine worked well the first try! Let's hope it continues and proves to be a successful change.
Thanks for the update on IPhone and IPad.
by MohaveJim on 2016/11/16 16:45
I was getting tired of seeing that "wheel" go around and nothing else. I have 4 Alert cameras and have been using them ever since I switched from Wilife years ago. On a few occasions due to power failures or other issues, I have considered going to a wired system. I'm 77 years old and not as good at climbing ladders as I used to be. My cameras are mounted anywhere from 10 to 30 feet up in order to get the viewing angles I need. Plugging and unplugging from the power source and "papercliping the camera can be a chore I don't look forward to. As you can see by my 5 stars, I love my Alert system. Being able to have my active cameras pop up on my computer screen while I am doing something else, and having them record directly to my computers hard drive puts your product head and shoulders above ANY system currently available. I wish Logitech was still producing wireless security systems. Thanks for keeping up with the software and email tech support. Jim Melick Fort Mohave, AZ
Works Perfectly with latest iOS & 3.5 FW
by Pipe8888 on 2020/09/15 22:44
Cameras require 3.5 Firmware (FW) to work properly on iPhone/iPad with iOS 10.3.2 through 13.7 software. To check camera Firmware(FW) open Alert Commander on your MAC. Go to Settings>General>Firmware. Below each camera you will see it's current firmware. If you have 3.2, 3.3 or 3.4 Firmware pull down menu on right side and see if you can update to 3.5 Firmware. If not available, contact LOGITECH and insist they provide you with a way to update to current 3.5 Firmware. BTW, camera reliability is improved by occasional reFormat of SD Card. On your iPhone or iPad go to Settings>Select Camera>Format micro SD Card.
Now working for iOS 10
by Pro_Craz on 2016/11/15 03:42
Updated review... it now works great again. Thanks for the update. Best software I've used so far for email alerts without getting emails every minute. Just use a combination of drawing custom zones, sensitivity of motion detection, and how much time to leave between alerts. Old review...Worked amazing before iOS 10 update. I haven't updated all devices and it still works on them. The problem is with live view. It buffers forever.
Not happy with soft ware
by alnatural47 on 2018/08/27 17:57
I have been using them for years. First the alert logic tech. Second logic tech with the cam up date and now the logic tech circle cam witch has been the worse, the circle has a battery that don’t last even a year may be to, the camera shut down you can even re set it, the logic tech alert softwares come wit error that logic tech can even fix and if you don’t have the warranty from store you are really stuck with nothing. In the last 4 years I bought the circle one an only want work do I font recomen this product at all on less you want temp cam. Sorry they are good at first but longevity is a big problem .
Best camera/app available to date
by Raiderfan53 on 2016/12/07 05:43
Was SO excited when I saw this app in the update section of the App Store. I was starting to think Logitech was going to hang us out on the update. I want to thank the programmers and decision makers for updating this application because I am confident there is NOT a comparable system on the market. The only option was going to be the WORST and that was replace the full suite with a lesser product. Thank you.. Thank you!!!! Brett
Still Don't work with iOS update 10.3.1 or 10.3.2 or iOS 11
by Upset customer one on 2017/09/21 17:32
I've had your equipment for a long time now the Logitech Camera alert system does not work on my iPad air two with updated to the latest 10.3.1 or 10.3.2 or iOS 11 you just hit the button and it goes back to the homepage it always worked before this update please fix this! I paid thousands for my Logitech security camera system. I even tried uninstalling and reinstalling that did nothing still have the same problem. I have an expensive iPad air two and a few thousand dollars in your camera systems that don't work please fix this ASAP.
Horrible implementation of App
by Jeffamine on 2017/05/12 02:23
I wanted to like the app. But there are too many problems. The first problem is the number of times that the app crashes. It will randomly crash upon startup. I'm using the most current iOS. The second problem is the motion detection does not work. It has never worked even though the settings allow you switch the motion detection on or off and even configure. But too bad this never worked. This makes it only useful for live views. If I could give it less than 1 star, I would.
Works better than ever!!
by DigicelSucks on 2016/12/07 15:43
The most recent update fixed a lot of issues with the app. It's still not as feature rich as some, but it's fast!! Why oh why did Logitech exit the market?😫 Their system still works so well after all these years.
Logitech. Dennis review
by drstuart on 2017/04/30 03:47
I love this system. One draw back is price of camera. When started using like 10 years ago or so. The tech and app use was free. Now you must pAy. So now their are better less expensive stuff out their but still good little system but not for money.
Still best on the market
by LeighE on 2016/11/17 17:34
I have 6 cameras in 3 different cities. I've looked for other solutions but after all these years and even without support this is still the number one security camera on the market. The new update is fantastic! Please update cameras- TAKE MY MONEY
Very reliable
by Downriverdude on 2017/11/10 19:01
Honestly, the software app does everything it is advertised to do. The software application for iPhone is solid and displays just as well as logging in on the website. Any video leg through the app is more likely due to the fact that the cameras upload their video through the house AC wiring.
Cameras 95% excellent
by Bad contact tools on 2016/11/24 00:58
The only issue I have had in 10 years is having to update the 2g onboard memory to 8g cards on all. There was a fire in my neighborhood and the police asked for my video and was used to catch the person. They work great for 10 years and I hope they continue to to do.
Still working after all these years (over 7)
by nybruin on 2017/12/22 15:48
Used to have connection problems once in a while, but that was years ago
Older
by Olderthanmost on 2017/01/11 17:34
I have 6of the cameras already but would like to know if Logitech has done anything to correct the neg feed back I have read on this thread I have had a little problem with my 6 cameras which I can not get to down load on my I pad r my I phone have tried to reload 3 times always go back to the start I payed extra for the Mobil app but it want let me get in to put my access number Logitech would you comment I would appreciate it thanks
New updates....yay 👍👍👍
by Hakjam on 2016/11/15 11:46
I knew they abandoned the cameras and I was starting to wonder if they've abandoned the app too...it was slow and buggy and slowing down my phone. And the update came and everything is back to normal. 🙏 a bunch!
Works
by mdwill1 on 2016/11/15 09:12
After this update everything is working again on the latest iOS
Super App
by CharlyW3 on 2017/12/17 17:31
Great way to keep an eye on our house when away. Have one facing the street and I’m sure it makes a difference for the security as well. Too bad support they stopped supporting the hardware.
Alert
by Ddevling on 2017/01/01 21:20
I have tried many camera systems and this one is best of them. Some issues but have used now for several years. The iPhone app quit working on last iOS update but hope they fix that.
Fixed all issues
by Hawknest1964 on 2016/11/15 04:35
I got no update notification but deleted and reinstalled and now everything works great, and fast!
No longer updates
by Twocountryhearts on 2018/07/13 17:54
No longer can you update any camera updates, or software. It your camera no longer work, it’s too bad. They have pushed this to the side and are on to other things. But every year they charge my credit card company. Can’t even sign in to cancel credit card, I had to get ahold of the credit card company.
Good app, iffy cameras
by Madams6 on 2017/01/30 01:06
The app works well again, after a "blackout" because of iOS 10 update. I've had two outdoor cameras go down over the last 5 years, and not cheap to replace. The ease of use is fantastic, camera reliability is spotty.
Works good now on iOS 10
by Gino1964 on 2016/11/15 12:07
Loads quick, like it use to! Not stuck loading like it was before update. Good update!
Great software
by galyutz on 2019/07/29 17:14
You can use this software to monitor and send alerts while your home PC is turned OFF! It is great system.
iOS 11 compatibility
by crazr1 on 2018/09/02 18:05
Can anyone speak to the future of this app? It appears to not work since iOS 11 update to iPad and iPhone.
Perfect
by Jvigil2000 on 2017/06/14 02:14
Have used for 5 years. Flawless. I think the armatures that can't read directions are the cause of the los ratings.
My wish
by Whoopinya on 2018/04/19 18:31
My wish is that I could get timing correct with the motion sensors. I’ve had these Logitech cameras for over 5 years now and plus my wife even smashed one with a hammer and it still works! No lie
Amazing!!!
by Hetalia_Fan on 2018/10/10 00:31
Amazing app. Simple yet effective and completely reliable! Been using this product since 2008 and still loving it. 👍👌❤️
Working with iOS 10.3.2
by Lee7191 on 2017/05/19 12:43
The App works, it takes awhile to start up and load live view otherwise would be 5 stars
Camera
by Almarin11 on 2017/02/06 23:33
I am using three different types of home cameras. I have used this one for over four years. Aside from 3gig camera this one of the best.
Excellent app
by Oldtreker on 2019/03/24 21:41
Excellent app for IOS. It works than the Windows app which tends to crash weekly. Great cameras, to bad Logitech stopped making them. I prefer SD card cameras rather than paying for a cloud.
Disappointing
by GA1458 on 2018/02/25 22:42
I downloaded this app thinking it’d be useful with my Logitech cameras. I can’t even logon. Gives me an error message that password or email is incorrect, but I know they are accurate. Plus, I logged a new device in to the Logi Circle Security Camera app just moments before using the “incorrect” email/password.
No playback on IOS 10.X devices
by nsls56fun on 2017/01/22 03:09
Still waiting for Logitech to fix compatibility issues with IOS devices running 10.x systems. I'm paying for a subscription that fails to deliver a crucial function. Losing patience watching a spinning wheel instead of stored clips.
Finally an update!!
by Jeffvdub on 2016/11/20 18:33
Oh thank god the devs got back on this. The app works just like it used to. Only 4 stars because it took almost 3 years to update the app.
Horrible
by iampeg on 2019/01/18 13:38
Our camera failed and their personnel are so idiotic that they can’t figure out the problem. Multiple hours on the phone with poorly trained techs who keep asking their supervisor what to do next. Don’t waste your time on this lousy product. Throwing mine in the trash and starting over.
IPhone
by wizard owl on 2018/11/26 21:33
Does not appear to be compatible with an iPhone8 plus with the new IOS 12.1. Called Logitech. They said call Apple. Sure.
Perfect
by Rsoldier97 on 2017/01/05 17:51
After years of using this it still drops connection.
Latest iOs update porked it again
by Merc88 on 2017/10/04 11:46
Please update to 64 bit for latest ipad iphone. Please.
Finally!
by AbcTodd123 on 2016/11/15 18:04
It works again
Missing streamed playback
by Billsynthes on 2016/11/15 12:47
Allot of great features but I don't like the fact that you have to select an press play for each clip. I liked the option to auto play the next playback clip. This app no longer works with iOS 10. Please fix it. New Update for iOS crashes.
Logitech Alert is Awful!
by JoannieLRyan on 2016/12/19 14:49
Have not been able to play clips for months. I called them at least a dozen times, and get the same excuse "we're working on it". Their rep at an outsourced center, with thick accent, actually hung up on me. Don't bother buying this lousy system. They do not support it!!
Logitech camer
by Car 480 on 2017/12/06 06:07
Great camera!! Very clear picture. Able to identify objects clearly day or night.
Improvement...but!!
by sean1193 on 2016/11/15 05:50
App is working a little bit better but I get a spinning wheel when trying to view clips on iPhone 7. Video clips will not play but live view does work.
Not happy with it!
by Me0007 on 2017/05/15 12:20
It often doesn't show the videos. It goes offline for no reason. It's not reliable. Tech support is of no help. I would buy a different security cam.
This app use to work
by NinaFAMU on 2017/01/06 15:26
Viewing cameras live works great! However you will not able to view past footage. Don't bother wasting your money buying the subscription service.
Great system ahead of its time
by Looking4TruthAlso on 2017/02/17 20:17
I would've rated five stars have a still provided new cameras
Works well
by Darker Starr on 2018/11/17 03:01
The app loads fast and does what I expect it to do reliably.
Great App 4 Home Security
by CrazyImporter on 2017/05/20 19:58
Along with the Logitech Home Security camera this app is a perfect solution to peace of mind of a secure home. Cheers!!
Please update this app!!
by latinkreationz on 2018/10/07 20:37
This app will load instantly at times or just sit on connecting. Please up the app for compatibility. Some of us still use it and pay for Web Commander. This app needs to be updated to work with iOS 12.
Rating Trends
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All Versions
3.0
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Current Version (5.3)
3.0
198 total
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Version History
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Screenshots
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App name
logitech Alert
Description
Get the power and freedom to connect to your logitech Alert™ Video Security System with an app designed specifically for your iPhone, iPad or iPod. NOTE: This app only supports logitech Alert cameras, not WiLife cameras. CHECK STATUS See an fresh image from your cameras see as soon as you login. WATCH LIVE VIDEO - HEAR AUDIO Check in on your cameras anytime and watch H.264 video, optionally with audio, streaming live from your cameras. ACCESS YOUR ON-CAMERA DVR Watch the high-quality video recordings, including audio, created when your camera detected motion while you were away. Interact with your recordings using pause or quickly move to early or later clips (Mobile Commander feature). CHANGE ALERTS Turn motion alerts on or off with the flick of your finger (Mobile Commander feature). VIEW IN LANDCAPE OR PORTRAIT Rotate your device to landscape or portrait as you navigate through your cameras and watch video. SECURE ACCESS Your cameras are always secure and only accessible with the username and password you create. OPTIMIZED FOR WI-FI Stream directly from your cameras when your device and cameras are on the same Wi-Fi network. Please use Wi-Fi for the best video and audio performance and experience. SUPPORTS: iOS 8.4 and higher supported devices. PRIVACY STATEMENT: http://alert.logitech.com/privacy
Works Perfectly with latest iOS & 3.5 FW
by Pipe8888 on 2020/09/15 22:44
Cameras require 3.5 Firmware (FW) to work properly on iPhone/iPad with iOS 10.3.2 through 13.7 software. To check camera Firmware(FW) open Alert Commander on your MAC. Go to Settings>General>Firmware. Below each camera you will see it's current firmware. If you have 3.2, 3.3 or 3.4 Firmware pull down menu on right side and see if you can update to 3.5 Firmware. If not available, contact LOGITECH and insist they provide you with a way to update to current 3.5 Firmware. BTW, camera reliability is improved by occasional reFormat of SD Card. On your iPhone or iPad go to Settings>Select Camera>Format micro SD Card.
Poor quality
by Shopper 300 on 2020/05/05 08:31
The camera quality and durably leaves a lot to be desired. Cameras will simply stop working even after rebooting.
Will not load iPhone 10
by inifott on 2020/01/01 02:38
Still will not load on iPhone 10
Not working
by Sunny4455 on 2019/10/31 15:39
Cannot view recording app for iPad or iPhone. Please fix!
Not working onIPadOS 13.1.2
by Minds Eye 27 on 2019/10/31 02:44
cannot view recordings. Only live view now. Logitech, please update. Thank you.
Great software
by galyutz on 2019/07/29 17:14
You can use this software to monitor and send alerts while your home PC is turned OFF! It is great system.
Doesn’t work anymore
by meg7919 on 2019/07/06 18:22
😕😕
JUNK
by Jim201094123 on 2019/06/21 21:34
Logitech sold me their cameras knowing that they would stop selling them and servicing them. Their app is crap and their cameras are crap (they all stopped working) and of course their customer service is crap.
Doesn’t work well with IOS 12.2
by N728FR on 2019/05/09 00:14
Very poor response with newest Apple software version. Doesn’t appear to be supported.
Excellent app
by Oldtreker on 2019/03/24 21:41
Excellent app for IOS. It works than the Windows app which tends to crash weekly. Great cameras, to bad Logitech stopped making them. I prefer SD card cameras rather than paying for a cloud.
APP is broken with current iOS update.
by Bradndi on 2019/02/24 15:10
Will not open on iPhone 7 and iPad. Whatever they did on latest update broke the app. Will close immediately when opened.
Horrible
by iampeg on 2019/01/18 13:38
Our camera failed and their personnel are so idiotic that they can’t figure out the problem. Multiple hours on the phone with poorly trained techs who keep asking their supervisor what to do next. Don’t waste your time on this lousy product. Throwing mine in the trash and starting over.
IPhone
by wizard owl on 2018/11/26 21:33
Does not appear to be compatible with an iPhone8 plus with the new IOS 12.1. Called Logitech. They said call Apple. Sure.
Works well
by Darker Starr on 2018/11/17 03:01
The app loads fast and does what I expect it to do reliably.
Amazing!!!
by Hetalia_Fan on 2018/10/10 00:31
Amazing app. Simple yet effective and completely reliable! Been using this product since 2008 and still loving it. 👍👌❤️
Please update this app!!
by latinkreationz on 2018/10/07 20:37
This app will load instantly at times or just sit on connecting. Please up the app for compatibility. Some of us still use it and pay for Web Commander. This app needs to be updated to work with iOS 12.
Junk
by Angry Elf! on 2018/09/27 01:22
This app has not been updated or supported for years now. With the new iOS 10 update you can no longer view real time video. It just keeps trying to connect over and over and over again. Here we go again!!! IOS 12 is out now and we still do not have an update now since iOS10. Way to go Logitech. Keep up the great work and support!!!!
iOS 11 compatibility
by crazr1 on 2018/09/02 18:05
Can anyone speak to the future of this app? It appears to not work since iOS 11 update to iPad and iPhone.
Not happy with soft ware
by alnatural47 on 2018/08/27 17:57
I have been using them for years. First the alert logic tech. Second logic tech with the cam up date and now the logic tech circle cam witch has been the worse, the circle has a battery that don’t last even a year may be to, the camera shut down you can even re set it, the logic tech alert softwares come wit error that logic tech can even fix and if you don’t have the warranty from store you are really stuck with nothing. In the last 4 years I bought the circle one an only want work do I font recomen this product at all on less you want temp cam. Sorry they are good at first but longevity is a big problem .
No longer updates
by Twocountryhearts on 2018/07/13 17:54
No longer can you update any camera updates, or software. It your camera no longer work, it’s too bad. They have pushed this to the side and are on to other things. But every year they charge my credit card company. Can’t even sign in to cancel credit card, I had to get ahold of the credit card company.
No play back and poor support
by bluehuj on 2018/07/08 05:02
They sold this to us then forgot us?
Item excelent
by hefameva on 2018/07/02 00:11
Excelent item I’m very happy
Needs Update! Spinning Wheel Recorded Video
by Impnut 123 on 2018/05/31 11:39
Can not playback and recorded videos anymore, only get the spinning wheel of death!
My wish
by Whoopinya on 2018/04/19 18:31
My wish is that I could get timing correct with the motion sensors. I’ve had these Logitech cameras for over 5 years now and plus my wife even smashed one with a hammer and it still works! No lie
Best system ever works great
by dias9632 on 2018/04/06 19:26
I recommend for everyone who want good systems
Excellent,I will recommend to my friends
by Tte51 on 2018/03/20 22:43
Excellent
Lags behind
by Idol time spent on 2018/03/13 11:56
It used to be great but lags behind a few seconds.
Disappointing
by GA1458 on 2018/02/25 22:42
I downloaded this app thinking it’d be useful with my Logitech cameras. I can’t even logon. Gives me an error message that password or email is incorrect, but I know they are accurate. Plus, I logged a new device in to the Logi Circle Security Camera app just moments before using the “incorrect” email/password.
Another Update Needed
by BobberHB on 2017/12/23 17:19
Since Logitech dropped the Master Alert system, any update needed goes on the back burner. One is needed again now (12/2017) but apparently there is no rush to keep previous customers happy. We just have to sit and wait until a bored applications engineer decides to do some work. Sad.
Still working after all these years (over 7)
by nybruin on 2017/12/22 15:48
Used to have connection problems once in a while, but that was years ago
Super App
by CharlyW3 on 2017/12/17 17:31
Great way to keep an eye on our house when away. Have one facing the street and I’m sure it makes a difference for the security as well. Too bad support they stopped supporting the hardware.
Logitech camer
by Car 480 on 2017/12/06 06:07
Great camera!! Very clear picture. Able to identify objects clearly day or night.
Very reliable
by Downriverdude on 2017/11/10 19:01
Honestly, the software app does everything it is advertised to do. The software application for iPhone is solid and displays just as well as logging in on the website. Any video leg through the app is more likely due to the fact that the cameras upload their video through the house AC wiring.
Update me...
by Sitromis on 2017/11/05 04:33
11.0.3 does not currently work with this product; curious to see if Logitech fails to update it.
Latest iOs update porked it again
by Merc88 on 2017/10/04 11:46
Please update to 64 bit for latest ipad iphone. Please.
Discontinued item
by Dead Horse Down on 2017/09/25 03:19
Loved these cams they lasted me a LONG time... but Logitech has given up on us. No updates No new features
Still Don't work with iOS update 10.3.1 or 10.3.2 or iOS 11
by Upset customer one on 2017/09/21 17:32
I've had your equipment for a long time now the Logitech Camera alert system does not work on my iPad air two with updated to the latest 10.3.1 or 10.3.2 or iOS 11 you just hit the button and it goes back to the homepage it always worked before this update please fix this! I paid thousands for my Logitech security camera system. I even tried uninstalling and reinstalling that did nothing still have the same problem. I have an expensive iPad air two and a few thousand dollars in your camera systems that don't work please fix this ASAP.
iOS 10.3.3 also just bounces to home screen
by Rshinol on 2017/08/05 20:20
It worked fine for me on all earlier updates. Tried delete and reinstall, no joy.
Horrible: no create a account button
by Heavenlyultratnt on 2017/07/22 21:05
Ugh I'll never use this if they don't add it
Perfect
by Jvigil2000 on 2017/06/14 02:14
Have used for 5 years. Flawless. I think the armatures that can't read directions are the cause of the los ratings.
App error showing Offline indicated
by Zkidz on 2017/05/24 23:10
App is broken!! All of a sudden May 2017 the IOS app just stopped working . Works on mac but not iPhone. Support says many calls received re this .
Great App 4 Home Security
by CrazyImporter on 2017/05/20 19:58
Along with the Logitech Home Security camera this app is a perfect solution to peace of mind of a secure home. Cheers!!
Working with iOS 10.3.2
by Lee7191 on 2017/05/19 12:43
The App works, it takes awhile to start up and load live view otherwise would be 5 stars
Playbacks
by Frananna on 2017/05/19 04:08
Takes forever to play a playback if it ever does!
Not happy with it!
by Me0007 on 2017/05/15 12:20
It often doesn't show the videos. It goes offline for no reason. It's not reliable. Tech support is of no help. I would buy a different security cam.
Horrible implementation of App
by Jeffamine on 2017/05/12 02:23
I wanted to like the app. But there are too many problems. The first problem is the number of times that the app crashes. It will randomly crash upon startup. I'm using the most current iOS. The second problem is the motion detection does not work. It has never worked even though the settings allow you switch the motion detection on or off and even configure. But too bad this never worked. This makes it only useful for live views. If I could give it less than 1 star, I would.
Logitech. Dennis review
by drstuart on 2017/04/30 03:47
I love this system. One draw back is price of camera. When started using like 10 years ago or so. The tech and app use was free. Now you must pAy. So now their are better less expensive stuff out their but still good little system but not for money.
Can't view captured footage
by Hotel hero on 2017/04/05 22:59
Can't view captured footage!!! PLEASE FIX OR PROVIDE SOLUTION...
Logitech alert cameras
by SewingQueen7 on 2017/03/29 17:43
We still need an update for 10.2 on Mac. System kind of useless without it.
Used to work
by FSU bass clef on 2017/03/23 16:57
Hasn't been working right for about a year. Doesn't playback the clips. So many problems..it doesn't make sense....Do Not Buy until they Fix the Software!!! TRUST me! You don't want these problems 😩
Great system ahead of its time
by Looking4TruthAlso on 2017/02/17 20:17
I would've rated five stars have a still provided new cameras
Camera
by Almarin11 on 2017/02/06 23:33
I am using three different types of home cameras. I have used this one for over four years. Aside from 3gig camera this one of the best.
Good app, iffy cameras
by Madams6 on 2017/01/30 01:06
The app works well again, after a "blackout" because of iOS 10 update. I've had two outdoor cameras go down over the last 5 years, and not cheap to replace. The ease of use is fantastic, camera reliability is spotty.
Not good
by Dogali on 2017/01/23 13:48
Bad app
No playback on IOS 10.X devices
by nsls56fun on 2017/01/22 03:09
Still waiting for Logitech to fix compatibility issues with IOS devices running 10.x systems. I'm paying for a subscription that fails to deliver a crucial function. Losing patience watching a spinning wheel instead of stored clips.
Junk
by Dohar9 on 2017/01/16 21:19
Piece of junk. This app is constantly not working for great lengths of time. When I have the money I will definatly invest in different cameras and app!!!!!!!
Older
by Olderthanmost on 2017/01/11 17:34
I have 6of the cameras already but would like to know if Logitech has done anything to correct the neg feed back I have read on this thread I have had a little problem with my 6 cameras which I can not get to down load on my I pad r my I phone have tried to reload 3 times always go back to the start I payed extra for the Mobil app but it want let me get in to put my access number Logitech would you comment I would appreciate it thanks
This app use to work
by NinaFAMU on 2017/01/06 15:26
Viewing cameras live works great! However you will not able to view past footage. Don't bother wasting your money buying the subscription service.
Perfect
by Rsoldier97 on 2017/01/05 17:51
After years of using this it still drops connection.
Alert
by Ddevling on 2017/01/01 21:20
I have tried many camera systems and this one is best of them. Some issues but have used now for several years. The iPhone app quit working on last iOS update but hope they fix that.
Horrible update
by xslr8 on 2016/12/22 22:44
This version consistently crashes on iOS 10.2 and will not launch. Hard/Cold reboot does not fix the issue. Please fix ASAP!
Logitech Alert is Awful!
by JoannieLRyan on 2016/12/19 14:49
Have not been able to play clips for months. I called them at least a dozen times, and get the same excuse "we're working on it". Their rep at an outsourced center, with thick accent, actually hung up on me. Don't bother buying this lousy system. They do not support it!!
Works better than ever!!
by DigicelSucks on 2016/12/07 15:43
The most recent update fixed a lot of issues with the app. It's still not as feature rich as some, but it's fast!! Why oh why did Logitech exit the market?😫 Their system still works so well after all these years.
Best camera/app available to date
by Raiderfan53 on 2016/12/07 05:43
Was SO excited when I saw this app in the update section of the App Store. I was starting to think Logitech was going to hang us out on the update. I want to thank the programmers and decision makers for updating this application because I am confident there is NOT a comparable system on the market. The only option was going to be the WORST and that was replace the full suite with a lesser product. Thank you.. Thank you!!!! Brett
Won't Even Open
by embalish on 2016/12/03 15:16
Ever since this update--which sounded promising!--the app won't stay open for more than a fraction of a second. I've already deleted and reinstalled the app with no improvement. Disappointing.
No playback
by Abl99 on 2016/11/30 15:29
I cant playback clips from any of my cameras, making them all useless. Please fix this bug!
Crap after update
by Frag_Scott on 2016/11/28 03:48
Support for this system has continued downhill since Logitech dropped support. With the last update I can no longer use mine or my wife's phone to see the cameras. I'm either going to blueiris or snapav very soon.
Doesn't work with iOS 10, but you still collect $79.00
by Fred45510 on 2016/11/27 18:13
I'll give you two weeks for this to work with iOS 10, then I'll cancel my subscription. You have not touched this App in the 4 years you've been charging me $79.00. And absolutely no support from day one, when the cameras just stop working, 1 camera at a time. Looks like the Nest security camera will replace this one. It's half the cost, with support. PS of course I will never buy another product from Logitech.
Por fin llegó la actualización
by Hombre con esperanza on 2016/11/26 21:23
De maravilla la mejor los amo
Cameras 95% excellent
by Bad contact tools on 2016/11/24 00:58
The only issue I have had in 10 years is having to update the 2g onboard memory to 8g cards on all. There was a fire in my neighborhood and the police asked for my video and was used to catch the person. They work great for 10 years and I hope they continue to to do.
Playback?
by Sam Scott Rubin on 2016/11/21 05:30
Thanks for the update, but we still can't get the clip playback to work on iOS. Please help!
Finally an update!!
by Jeffvdub on 2016/11/20 18:33
Oh thank god the devs got back on this. The app works just like it used to. Only 4 stars because it took almost 3 years to update the app.
More updates needed
by Dream4445 on 2016/11/18 09:39
Thank you for iOS 10 update. Working Great!! Please update Windows 10 and fix the gray boxes while viewing recorded video and the multiple crashes. I have top notch computer system and video card. Every time I talk to tech support it's always the video card. Nvidia GeForce 970 4g ram 256 bit is pretty new. Along with i7 6700k and 32g ddr4 ram. If any updates are in future please add actual times to turn on the Night Vision rather then the sensor on the camera. I have shaded areas during the day and the Night Vision likes to turn on and then the Video is terrible. I have a stupid neighbor(X Cop)that likes to throw stuff in my yard.That is why I have 10 Cameras and could use 2 more. Please bring back the Alert Cameras and/or parts and add new features to Software. Don't forget your loyal Customers that bought the Alert Camera system. Now is the perfect time to bring Alert Production back to the Market for everybody I talk to is getting Home Surveillance Cameras and they ask where they could get the Logitech. Well Alert Customers know the answers to that. Please Logitech help past Customers with parts and updated software. Thanks for ios 10 update
Still best on the market
by LeighE on 2016/11/17 17:34
I have 6 cameras in 3 different cities. I've looked for other solutions but after all these years and even without support this is still the number one security camera on the market. The new update is fantastic! Please update cameras- TAKE MY MONEY
Viewing Clips
by NanceSauer on 2016/11/17 01:30
Still not able to view clips. Spinning! I have IOS 10.1.1 on my phone and IPAD and have done the updates. Finally can get live feed without spinning. But still no clips HELP!
Thanks for the update on IPhone and IPad.
by MohaveJim on 2016/11/16 16:45
I was getting tired of seeing that "wheel" go around and nothing else. I have 4 Alert cameras and have been using them ever since I switched from Wilife years ago. On a few occasions due to power failures or other issues, I have considered going to a wired system. I'm 77 years old and not as good at climbing ladders as I used to be. My cameras are mounted anywhere from 10 to 30 feet up in order to get the viewing angles I need. Plugging and unplugging from the power source and "papercliping the camera can be a chore I don't look forward to. As you can see by my 5 stars, I love my Alert system. Being able to have my active cameras pop up on my computer screen while I am doing something else, and having them record directly to my computers hard drive puts your product head and shoulders above ANY system currently available. I wish Logitech was still producing wireless security systems. Thanks for keeping up with the software and email tech support. Jim Melick Fort Mohave, AZ
Playback
by Rocko3636 on 2016/11/15 22:54
Playback function does not work with latest release. I have a total of 8 cameras on two different locations - playback function says "no clips found" on all 8 cameras.
Review
by PKJxyz on 2016/11/15 22:03
We use it frequently. I would be rated higher if Logitech had stayed and conducted business more straightforwardly. The support crew does a good job but many times English communication suffers. I would purchase more if hardware were available. * This review is to say thanks for the IOS 10.1 upgrades. Mine worked well the first try! Let's hope it continues and proves to be a successful change.
Finally!
by AbcTodd123 on 2016/11/15 18:04
It works again
Missing streamed playback
by Billsynthes on 2016/11/15 12:47
Allot of great features but I don't like the fact that you have to select an press play for each clip. I liked the option to auto play the next playback clip. This app no longer works with iOS 10. Please fix it. New Update for iOS crashes.
Works good now on iOS 10
by Gino1964 on 2016/11/15 12:07
Loads quick, like it use to! Not stuck loading like it was before update. Good update!
New updates....yay 👍👍👍
by Hakjam on 2016/11/15 11:46
I knew they abandoned the cameras and I was starting to wonder if they've abandoned the app too...it was slow and buggy and slowing down my phone. And the update came and everything is back to normal. 🙏 a bunch!
Works
by mdwill1 on 2016/11/15 09:12
After this update everything is working again on the latest iOS
Improvement...but!!
by sean1193 on 2016/11/15 05:50
App is working a little bit better but I get a spinning wheel when trying to view clips on iPhone 7. Video clips will not play but live view does work.
Fixed all issues
by Hawknest1964 on 2016/11/15 04:35
I got no update notification but deleted and reinstalled and now everything works great, and fast!
Now working for iOS 10
by Pro_Craz on 2016/11/15 03:42
Updated review... it now works great again. Thanks for the update. Best software I've used so far for email alerts without getting emails every minute. Just use a combination of drawing custom zones, sensitivity of motion detection, and how much time to leave between alerts. Old review...Worked amazing before iOS 10 update. I haven't updated all devices and it still works on them. The problem is with live view. It buffers forever.
Needs updating
by Sekatoa on 2016/11/14 17:05
Worked fairly well at first, but it hadn't been updated in two years. Now, even when on the same home network, it takes forever for live video to load. If you hear something and want to monitor what's going on outside, or inside, forget it, just go see. You get a snap shot eventually when the app first connects, then maybe video a few minutes later.
Very good 👍
by Saki9 on 2016/11/12 16:42
👍👍👍👍👍
Doesn't work with iOS 10
by DCPhx on 2016/11/09 21:00
Is this ever going to be updated to support iOS 10?? It won't show camera feeds anymore, and I get a warning when I open it that it will make my phone run slow. Please fix so I can use my overpriced paperweights!
Unbiased
by Jsjohnny on 2016/11/08 00:25
Works well. Solid and stable. A well built application
Done with Logitech company
by Quittellingmemyusernameistaken on 2016/11/06 00:16
We bought Logitech security cameras a few years ago. They were great at first. They don't update their app anymore. Apparently they have no plans to update this app because Logitech is no longer in the security cam business. I won't be buying Logitech brand anymore since they don't bother to continue updating apps that their customers still rely on. Our security cameras have been inaccessible via the app for a few months now. I would give ZERO stars if I could. Please fix this Logitech brand app so my family loses the bad taste we have in our mouths when we think of this company.
Updates
by Blsi87 on 2016/11/05 02:41
This app needs an update for compatibility to ISO10.
Update please
by dtjdvm on 2016/11/03 07:55
Needs an update BADLY!
Update!!!
by Loyalty006 on 2016/11/02 04:14
Needs to be updated. 90% of the time the live feed won't load.
New bug
by theworldisbetterwithmusic on 2016/11/01 00:59
Doesn't allow you to watch a live feed on iPhone if notifications are turned off.
No longer working.
by Bignip on 2016/11/01 00:09
This app just doesn't work at all. Is there an update coming out anytime soon?? I've paid a lot of money for a camera system that has a non working app!! Hey Logitech? Anything ???
I cannot use this with an iphone7 plus
by Lost money here on 2016/10/28 02:33
I used to have a working Logitech alert, but I can no longer use this app as it no longer works with iphone7 plus. Please help and get an update out there!!!
Since Apple update the app doesn't fully loaded.
by Testy69 on 2016/10/23 22:48
The Logitech Alert app on my iPhone and iPad worked great until the latest Apple update. Come on Apple! Fix the code! Please 🙏
Not too bad
by Shopshopla on 2016/10/22 22:20
It's a pretty decent device for in home use with many useful features (zoom, sound and local storage). Logitech's tech support and customer service is excellent. Too bad they haven't come up with any software updates since 2014. Also, it's not compatible with iOS10...yet.
Review
by PKJxyz on 2016/11/15 22:03
We use it frequently. I would be rated higher if Logitech had stayed and conducted business more straightforwardly. The support crew does a good job but many times English communication suffers. I would purchase more if hardware were available. * This review is to say thanks for the IOS 10.1 upgrades. Mine worked well the first try! Let's hope it continues and proves to be a successful change.
Thanks for the update on IPhone and IPad.
by MohaveJim on 2016/11/16 16:45
I was getting tired of seeing that "wheel" go around and nothing else. I have 4 Alert cameras and have been using them ever since I switched from Wilife years ago. On a few occasions due to power failures or other issues, I have considered going to a wired system. I'm 77 years old and not as good at climbing ladders as I used to be. My cameras are mounted anywhere from 10 to 30 feet up in order to get the viewing angles I need. Plugging and unplugging from the power source and "papercliping the camera can be a chore I don't look forward to. As you can see by my 5 stars, I love my Alert system. Being able to have my active cameras pop up on my computer screen while I am doing something else, and having them record directly to my computers hard drive puts your product head and shoulders above ANY system currently available. I wish Logitech was still producing wireless security systems. Thanks for keeping up with the software and email tech support. Jim Melick Fort Mohave, AZ
Works Perfectly with latest iOS & 3.5 FW
by Pipe8888 on 2020/09/15 22:44
Cameras require 3.5 Firmware (FW) to work properly on iPhone/iPad with iOS 10.3.2 through 13.7 software. To check camera Firmware(FW) open Alert Commander on your MAC. Go to Settings>General>Firmware. Below each camera you will see it's current firmware. If you have 3.2, 3.3 or 3.4 Firmware pull down menu on right side and see if you can update to 3.5 Firmware. If not available, contact LOGITECH and insist they provide you with a way to update to current 3.5 Firmware. BTW, camera reliability is improved by occasional reFormat of SD Card. On your iPhone or iPad go to Settings>Select Camera>Format micro SD Card.
Now working for iOS 10
by Pro_Craz on 2016/11/15 03:42
Updated review... it now works great again. Thanks for the update. Best software I've used so far for email alerts without getting emails every minute. Just use a combination of drawing custom zones, sensitivity of motion detection, and how much time to leave between alerts. Old review...Worked amazing before iOS 10 update. I haven't updated all devices and it still works on them. The problem is with live view. It buffers forever.
Not happy with soft ware
by alnatural47 on 2018/08/27 17:57
I have been using them for years. First the alert logic tech. Second logic tech with the cam up date and now the logic tech circle cam witch has been the worse, the circle has a battery that don’t last even a year may be to, the camera shut down you can even re set it, the logic tech alert softwares come wit error that logic tech can even fix and if you don’t have the warranty from store you are really stuck with nothing. In the last 4 years I bought the circle one an only want work do I font recomen this product at all on less you want temp cam. Sorry they are good at first but longevity is a big problem .
Best camera/app available to date
by Raiderfan53 on 2016/12/07 05:43
Was SO excited when I saw this app in the update section of the App Store. I was starting to think Logitech was going to hang us out on the update. I want to thank the programmers and decision makers for updating this application because I am confident there is NOT a comparable system on the market. The only option was going to be the WORST and that was replace the full suite with a lesser product. Thank you.. Thank you!!!! Brett
Still Don't work with iOS update 10.3.1 or 10.3.2 or iOS 11
by Upset customer one on 2017/09/21 17:32
I've had your equipment for a long time now the Logitech Camera alert system does not work on my iPad air two with updated to the latest 10.3.1 or 10.3.2 or iOS 11 you just hit the button and it goes back to the homepage it always worked before this update please fix this! I paid thousands for my Logitech security camera system. I even tried uninstalling and reinstalling that did nothing still have the same problem. I have an expensive iPad air two and a few thousand dollars in your camera systems that don't work please fix this ASAP.
Horrible implementation of App
by Jeffamine on 2017/05/12 02:23
I wanted to like the app. But there are too many problems. The first problem is the number of times that the app crashes. It will randomly crash upon startup. I'm using the most current iOS. The second problem is the motion detection does not work. It has never worked even though the settings allow you switch the motion detection on or off and even configure. But too bad this never worked. This makes it only useful for live views. If I could give it less than 1 star, I would.
Works better than ever!!
by DigicelSucks on 2016/12/07 15:43
The most recent update fixed a lot of issues with the app. It's still not as feature rich as some, but it's fast!! Why oh why did Logitech exit the market?😫 Their system still works so well after all these years.
Logitech. Dennis review
by drstuart on 2017/04/30 03:47
I love this system. One draw back is price of camera. When started using like 10 years ago or so. The tech and app use was free. Now you must pAy. So now their are better less expensive stuff out their but still good little system but not for money.
Still best on the market
by LeighE on 2016/11/17 17:34
I have 6 cameras in 3 different cities. I've looked for other solutions but after all these years and even without support this is still the number one security camera on the market. The new update is fantastic! Please update cameras- TAKE MY MONEY
Very reliable
by Downriverdude on 2017/11/10 19:01
Honestly, the software app does everything it is advertised to do. The software application for iPhone is solid and displays just as well as logging in on the website. Any video leg through the app is more likely due to the fact that the cameras upload their video through the house AC wiring.
Cameras 95% excellent
by Bad contact tools on 2016/11/24 00:58
The only issue I have had in 10 years is having to update the 2g onboard memory to 8g cards on all. There was a fire in my neighborhood and the police asked for my video and was used to catch the person. They work great for 10 years and I hope they continue to to do.
Still working after all these years (over 7)
by nybruin on 2017/12/22 15:48
Used to have connection problems once in a while, but that was years ago
Older
by Olderthanmost on 2017/01/11 17:34
I have 6of the cameras already but would like to know if Logitech has done anything to correct the neg feed back I have read on this thread I have had a little problem with my 6 cameras which I can not get to down load on my I pad r my I phone have tried to reload 3 times always go back to the start I payed extra for the Mobil app but it want let me get in to put my access number Logitech would you comment I would appreciate it thanks
New updates....yay 👍👍👍
by Hakjam on 2016/11/15 11:46
I knew they abandoned the cameras and I was starting to wonder if they've abandoned the app too...it was slow and buggy and slowing down my phone. And the update came and everything is back to normal. 🙏 a bunch!
Works
by mdwill1 on 2016/11/15 09:12
After this update everything is working again on the latest iOS
Super App
by CharlyW3 on 2017/12/17 17:31
Great way to keep an eye on our house when away. Have one facing the street and I’m sure it makes a difference for the security as well. Too bad support they stopped supporting the hardware.
Alert
by Ddevling on 2017/01/01 21:20
I have tried many camera systems and this one is best of them. Some issues but have used now for several years. The iPhone app quit working on last iOS update but hope they fix that.
Fixed all issues
by Hawknest1964 on 2016/11/15 04:35
I got no update notification but deleted and reinstalled and now everything works great, and fast!
No longer updates
by Twocountryhearts on 2018/07/13 17:54
No longer can you update any camera updates, or software. It your camera no longer work, it’s too bad. They have pushed this to the side and are on to other things. But every year they charge my credit card company. Can’t even sign in to cancel credit card, I had to get ahold of the credit card company.
Good app, iffy cameras
by Madams6 on 2017/01/30 01:06
The app works well again, after a "blackout" because of iOS 10 update. I've had two outdoor cameras go down over the last 5 years, and not cheap to replace. The ease of use is fantastic, camera reliability is spotty.
Works good now on iOS 10
by Gino1964 on 2016/11/15 12:07
Loads quick, like it use to! Not stuck loading like it was before update. Good update!
Great software
by galyutz on 2019/07/29 17:14
You can use this software to monitor and send alerts while your home PC is turned OFF! It is great system.
iOS 11 compatibility
by crazr1 on 2018/09/02 18:05
Can anyone speak to the future of this app? It appears to not work since iOS 11 update to iPad and iPhone.
Perfect
by Jvigil2000 on 2017/06/14 02:14
Have used for 5 years. Flawless. I think the armatures that can't read directions are the cause of the los ratings.
My wish
by Whoopinya on 2018/04/19 18:31
My wish is that I could get timing correct with the motion sensors. I’ve had these Logitech cameras for over 5 years now and plus my wife even smashed one with a hammer and it still works! No lie
Amazing!!!
by Hetalia_Fan on 2018/10/10 00:31
Amazing app. Simple yet effective and completely reliable! Been using this product since 2008 and still loving it. 👍👌❤️
Working with iOS 10.3.2
by Lee7191 on 2017/05/19 12:43
The App works, it takes awhile to start up and load live view otherwise would be 5 stars
Camera
by Almarin11 on 2017/02/06 23:33
I am using three different types of home cameras. I have used this one for over four years. Aside from 3gig camera this one of the best.
Excellent app
by Oldtreker on 2019/03/24 21:41
Excellent app for IOS. It works than the Windows app which tends to crash weekly. Great cameras, to bad Logitech stopped making them. I prefer SD card cameras rather than paying for a cloud.
Disappointing
by GA1458 on 2018/02/25 22:42
I downloaded this app thinking it’d be useful with my Logitech cameras. I can’t even logon. Gives me an error message that password or email is incorrect, but I know they are accurate. Plus, I logged a new device in to the Logi Circle Security Camera app just moments before using the “incorrect” email/password.
No playback on IOS 10.X devices
by nsls56fun on 2017/01/22 03:09
Still waiting for Logitech to fix compatibility issues with IOS devices running 10.x systems. I'm paying for a subscription that fails to deliver a crucial function. Losing patience watching a spinning wheel instead of stored clips.
Finally an update!!
by Jeffvdub on 2016/11/20 18:33
Oh thank god the devs got back on this. The app works just like it used to. Only 4 stars because it took almost 3 years to update the app.
Horrible
by iampeg on 2019/01/18 13:38
Our camera failed and their personnel are so idiotic that they can’t figure out the problem. Multiple hours on the phone with poorly trained techs who keep asking their supervisor what to do next. Don’t waste your time on this lousy product. Throwing mine in the trash and starting over.
IPhone
by wizard owl on 2018/11/26 21:33
Does not appear to be compatible with an iPhone8 plus with the new IOS 12.1. Called Logitech. They said call Apple. Sure.
Perfect
by Rsoldier97 on 2017/01/05 17:51
After years of using this it still drops connection.
Latest iOs update porked it again
by Merc88 on 2017/10/04 11:46
Please update to 64 bit for latest ipad iphone. Please.
Finally!
by AbcTodd123 on 2016/11/15 18:04
It works again
Missing streamed playback
by Billsynthes on 2016/11/15 12:47
Allot of great features but I don't like the fact that you have to select an press play for each clip. I liked the option to auto play the next playback clip. This app no longer works with iOS 10. Please fix it. New Update for iOS crashes.
Logitech Alert is Awful!
by JoannieLRyan on 2016/12/19 14:49
Have not been able to play clips for months. I called them at least a dozen times, and get the same excuse "we're working on it". Their rep at an outsourced center, with thick accent, actually hung up on me. Don't bother buying this lousy system. They do not support it!!
Logitech camer
by Car 480 on 2017/12/06 06:07
Great camera!! Very clear picture. Able to identify objects clearly day or night.
Improvement...but!!
by sean1193 on 2016/11/15 05:50
App is working a little bit better but I get a spinning wheel when trying to view clips on iPhone 7. Video clips will not play but live view does work.
Not happy with it!
by Me0007 on 2017/05/15 12:20
It often doesn't show the videos. It goes offline for no reason. It's not reliable. Tech support is of no help. I would buy a different security cam.
This app use to work
by NinaFAMU on 2017/01/06 15:26
Viewing cameras live works great! However you will not able to view past footage. Don't bother wasting your money buying the subscription service.
Great system ahead of its time
by Looking4TruthAlso on 2017/02/17 20:17
I would've rated five stars have a still provided new cameras
Works well
by Darker Starr on 2018/11/17 03:01
The app loads fast and does what I expect it to do reliably.
Great App 4 Home Security
by CrazyImporter on 2017/05/20 19:58
Along with the Logitech Home Security camera this app is a perfect solution to peace of mind of a secure home. Cheers!!
Please update this app!!
by latinkreationz on 2018/10/07 20:37
This app will load instantly at times or just sit on connecting. Please up the app for compatibility. Some of us still use it and pay for Web Commander. This app needs to be updated to work with iOS 12.
Rating Trends
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All Versions
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Current Version (5.3)
3.0
198 total
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