Screenshots
Search Visibility
App name
American Airlines
Description
With the american airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips. - Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time. - Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way. - Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. - Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. - AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today. - Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. - Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. - Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. - Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds. - Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info. - Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience. New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived. Contact Us: 1-800-222-2377
This app is dog water.
by mr.NoahPulLls on 2021/11/28 11:13
I literally couldn’t even install the app onto my phone :/ I don’t know what the problem is but it just won’t work. R.I.P.
THE WORST baggage handling at DFW
by wombesd on 2021/11/28 02:10
Thanks for ruining a lovely fight 2023 from SFO. Baggage handling at DFW is terrible. Why can’t this airport figure out how to get the bags to baggage claim in a timely manner… not just this flight, but every single time!! If the wait is less than 45 minutes it’s a miracle!
Luggage
by traveerq on 2021/11/27 23:52
Delivery of luggage in St. Louis is absolutely pathetic compared to other airports. The slowest ever!
Ms Gina B
by G Gianoni on 2021/11/27 22:49
On time!
Kicked me out mid booking
by WriterGuy416 on 2021/11/27 19:38
Clicked on trip insurance explainer, read about trip insurance, came back to finish booking- everything reset. Fail.
Some issues today
by merneu on 2021/11/27 18:18
Live flying American but today I have comments. At JFK there should be more attendants at the bag drop. The line is too long Also for priority customers there should be a separate bag drop line It took forever for luggage to come off the plane. We landed at 11:03 and the first bag came down at 11:38. Can’t fathom why it should take a half hour.
La mejor app
by karen yegac on 2021/11/27 17:35
De todas las aplicaciones de las diferentes aerolíneas esta es la que me parece más amigables, que se actualizan en tiempo real y la mas completa en cuanto a requisitos para ingresar a los diferentes países.
Flight to Chicago and back to Dallas
by D Heidt on 2021/11/26 23:53
Checked bag in Dallas. It was put on a different plane that arrived two hours later. Had to wait. Checked bag in Chicago. App stated that the bag arrived and could be picked up at A17. Waited 30 minutes for all bags to arrive. No bags. Went to customer service and was told that my bag is at D16. The manager didn’t even apologize. It was my problem not hers. Wow! Did COVID kill customer service at American Airlines? Had to hike half way down the terminal to catch the shuttle to D. Shuttle went to B first. One hour after I landed, I have my bag. I want a refund for the $60 that I paid you at a minimum.
In flight movies won’t play
by tyttttyyjsfkddohdfkj on 2021/11/25 04:07
The ads play perfectly fine, over and over again without issue, no matter what. However, the actual movie or tv show will not play. Very cleaver American. Getting that ad revenue without actually providing a service.
Website
by Dell Mini on 2021/11/25 03:27
Need to adopt for advanced features like those on Delta.com and UA More filters needed such as connecting airports, aircraft types, etc
Baggage carousel wrong again
by Lp21@@ on 2021/11/24 20:59
Three trips in a row. Do they wonder where everyone is at the carousel full of unclaimed bags?
My KTN Was MIA
by ACe35 on 2021/11/24 18:02
I loaded my KTN last week to my account when I received it however when I got to the airport it wasn’t printed on my boarding pass or showing in my app. I went into my account and there it was as I entered it. I contacted AA through the app, they asked me what my KTN was, I gave it to them, they said it was already in my account so try again. They said to print my new boarding pass but I was already at my flight gate. I informed them of my frustration of going through general check in and they told me to speak to someone at the counter. I checked my app and my boarding pass in the app and nothing was changed. I went to the counter at the gate and the worker said that has to be handled at the ticketing counter. Maybe it will be fixed for my next flight.
Baggage claim
by crs161 on 2021/11/24 16:26
Why do we have to wait soooooooooooo long for our bags. Its been over 30 minutes. This is ridiculous. It only gets worse. Never better. What're they doing back there ? Going through our bags ? What exactly. How do I get here before my bags when its a super long walk !!
Inability to use 500 mile upgrades
by umair605 on 2021/11/24 02:06
My wife booked both our tickets under her Aadvantage account. We were approved for an upgrade but had issues during check-in. I tried to push my upgrades (which I had enough of) with my app/AA Advantage and still was charged for the 500 miler upgrade bc my wife (with status) didn’t have enough.
Terrible baggage handling
by J T R JTR on 2021/11/23 23:07
Awful
Good job
by Deejustsmile on 2021/11/23 05:12
Good service . Great airline We loved it
BEWARE OF CREDITS IN WALLET
by logichunzi1 on 2021/11/22 16:15
I had to cancel a flight therefore returning the credit to “my wallet.” Within the last year I have tried to use this credit. ( keep in mind when you call in they ENCOURAGE you to use the website for booking as they are always on extended wait time-58 min.average) Every time I went to use the credit it would say “error”……NO WHERE ON THE WEBSITE DOES IT STATE “IN ORDER TO USE THE CREDIT YOU “MUST BOOK THROUGH AN AGENT.” Mixed signals….. After waiting on hold for 58 minutes and speaking with the TWO MOST RUDEST agents who- - couldn’t allow me to use the credit to upgrade to first class - couldn’t help me with submitting the credit for a refund; told me I could do it but they couldn’t assist me in applying for the refund. - gave me no support in how to use the credit or how to apply for the refund. AGENTS NAME: TAYLOR RTU So this must be a great “money maker” for American. i understand now why you’ve had to cancel so many flights over the past few months. Maybe, hopefully, the public is realizing what horrible customer service you offer and the rudeness of your staff. Not allowing a person to “open their wallet” and use the credit towards an applicable purchase is nothing but a SCAM. I hope more and more people figure out your disgusting service and eventually you AA will have no customers. Too many options in regards to airlines that offer options. FIRST CLASS PASSENGER EXITING ever using your airlines again!!!!
Great app but crap airline
by punchkin23 on 2021/11/22 03:49
If you have the chance to fly American, just pass …. You’ll thank me later. They are unapologetically delayed!
Seat problems
by mattias6996 on 2021/11/22 02:57
During the day today I was mot able to set up seats for my kid flights. Not able to change seats nor able to pay. Horrible all day.
Videos did not work during flight
by Vmammanalupo on 2021/11/22 02:33
I know enough to know that this is not directly the app’s fault here, but I believe the webplayer is broken on iOS devices running the new safari for iOS 15+. None of the content was able to be played during my flight (AA2184). I tried on both iPhone 13 Pro on iOS 15 iPhone 12 Pro on iOS 15.0.2 Same results for both. I would get on the wifi, be able to navigate through all the video content, view all the commercials leading up to the video, only to end up with an endless loading video player when it came time to watch the movie. I tried with many different thpes of content with no luck. Its strange because the trailers worked for each movie. Other user around me on older iOS devices running earlier versions of iOS worked fine.
AA App
by Beaz143 on 2021/11/22 00:45
App gave me wrong baggage claim at New Orleans, said 8, there is no 8, it was baggage claim 4. Also makes me save boarding pass to wallet, I do like that, I want my boarding pass viewable in the app, AA has to many gate changes to have the passes in my wallet. Sorry 3 stars is even a push.
Horrible
by ymeyes on 2021/11/21 12:53
Plane was cold, waited 2 hours from landing to get through customs since they decided to land 6 international flights within 10 minutes of each other. No one at Global Entry. Only three luggage carousals for six fights. Switched our carousel 4 times
Luggage
by Leisure trip 3 on 2016 on 2021/11/20 22:24
This app should include the belt # for the luggage
Luggage at RDU
by Ricky in San Angelo on 2021/11/20 22:06
Waiting for over an hour to get luggage on a direct flight from ORD to RDU on 11/20/21. No one at American has a clue where the luggage is and is unresponsive and rude when we ask. This is truly unfortunate.
Compatibility
by JKM IPhone IPad on 2021/11/20 14:14
Requires newest ops 13. iPad does not support that ops so when you get that error message it thankfully asks if you want to go back and download the most recent compatible version. If you say yes it just keeps asking the question over and over and never executes the task. App is therefore unusable which is unfortunate when taking a long flight.
Worst airline
by @maddy.pearl_ on 2021/11/20 13:58
I hope you know u make me suicidal
Flights updates/ customer service
by 21not21happy on 2021/11/19 21:38
Currently experiencing three gates changes in under 15 mins. Staff is unpleasant in providing answers.
Unhelpful app
by flwrpwr7 on 2021/11/19 21:04
The app allows check in and boarding passes but that is about it. It would be helpful if: 1. The gate is shown prominently 2. Boarding time is shown 3. Baggage carousel is shown 4. Future flights are shown on Home Screen I found I had to look up my flight with the reservation each time I tried to access it. Hopefully AA adjusts their app to be more consumer friendly.
App needs a serious upgrade
by Giulypi87 on 2021/11/19 13:31
There are times when I wish I flew with another company just to avoid using the apps. I just had to call the customer service to be able to remove my flight because I wasn’t able to do it in the app and now it won’t let me check in and I had to use the mobile site.. please work on fixing this app
Never flying American again
by JaysonSpears81 on 2021/11/19 12:38
Never ever again!!!
Great app.
by Excellent gps tracking on 2021/11/19 00:12
Easy to use. Very informative. No more paper boarding passes. Go American
App loses state whenever you app-switch
by oakleaf3333 on 2021/11/18 18:34
Impossible to check other info outside the app (like calendar or messages) during tasks like picking seats. App resets the state each time you return to it.
Who remembers their account number?
by JoeM1969 on 2021/11/18 03:05
American app designers should try out a different airlines, like Delta, to learn user experience.
Selwyn G Roberts iXhault
by Selwyn roberts on 2021/11/17 19:36
I love this app. I can manage and make necessary flight adjustments on the fly. 🙌🏿🙌🏿
How does this app only have 178,000 ratings?
by branderson1021 on 2021/11/17 12:17
Is this the correct app because United, Delta, and Southwest have at least a million. Even allegiant has 750k. Seems a little fishy.
Worse airlines ever
by enrvaz95 on 2021/11/17 07:26
I had the worse experience ever my bag was delayed and top of that it came damaged and to top that off the customer service rep is super rude and no help at !!! southwest was one to help me fix my bag because my bag was broke and my cloths all falling out and all the American Airlines rep did is watch and did not offer to help !!! At the end she offered me a TRASH BAG to put my cloths in !!! Pathetic airlines will never use you guys again
Info is up to date
by LQ4 GOLF on 2021/11/17 04:44
Great App, timely information and updates, always abreast of what’s going on.
Excellent
by Nsn31 on 2021/11/17 00:54
I really liked that this app kept me up to speed on any changes my flights have had, such as gate change, delayed flights, ect.
No water or snacks
by Shawn Register on 2021/11/16 20:34
The flight crew said they had no supplies so couldn’t do a drink service or snacks.
The worst all of the major airlines
by Nottobefeared on 2021/11/16 18:28
The AA is sadly and stunningly so bad compared to United or Delta. Can’t book multi destination travel, have to log out to book guest travel, no price comparison by day and terrible ability and options when rebooking flights, you end up having to call in and wait on hold. Truly unbelievable that in today age of tech and app can be so bad….
Dianne Williams
by dpwilliams2 on 2021/11/16 16:54
When I checked in for my flights yesterday, I requested wheelchair assistance for my traveling companion, Anne Woodiwiss. Upon arriving for our Dallas to Chattanooga flight there were numerous mixups for wheelchair. We ended up being put on 2 different cart rides, and missed our flight at 10:15 am. Now we’re on standby flight at 4:30 this afternoon. A long day ahead! Your gate agents were mostly helpful, but ended up dropping the ball once the mix up with wheelchair started. Boohoo!
Luggage missed my flight
by an_angry_client on 2021/11/16 03:06
After waiting till no one around the baggage belt at 6:30pm Nov15, I was told that my luggage was not in my flight, AA1992 from DFW to SEA. What made me even more mad is AA’s arrogance: either waiting for another 5 hours in SEA airport to get my luggage, or waiting for being delivered till next day with no specific timeline. Both options are bad. I was forced to go with anxiety and crossed my fingers to wait the baggage to come tomorrow. All my schedule is messed. My daily stuff and my coat are in the luggage. Now Seattle is 46 degree. I am cold. I am disappointed. I am angry. This is not the way to do business, American airline! You should respect your customers, you should compensate my suffering!
Some things great some not so much
by jjh Pas on 2021/11/15 23:25
Difficult to get into the entertainment
Solid app
by Danthedeveoper on 2021/11/15 23:00
App is good a few little quirks but overall solid.
Crowded small seats
by Using this in So Cal on 2021/11/15 21:59
Crowded with small seats. Super-over booked
Not as good as United
by flyer8865 on 2021/11/15 21:38
I’m a United Platinum or Gold for 10 straight years. Fly AA now that I am in Florida. United app has much more info! I have same info and almost same authority over my travel than UA employees. AA app not even close to United app. Hope AA improves soon.
Continual lost baggage
by mike99998 on 2021/11/15 20:20
2 times in 2 trips over a 2 week period our luggage was misplaced. Vital medicines, vital machines were within the contents and health concerns are in place due to this oversight. American Airlines will be our last resort when booking flights again!
Being late to a meeting
by VeryHappyOutout on 2021/11/15 15:27
My ticket was on hold and did not provide any information to how to release the hold now I am 4 hours late to a meeting.
Lost luggage
by Psy snd Jay on 2021/11/15 03:22
Have been waiting at CLT for our luggage from Tampa over an hour. We’re told the shift changed at 9:30 and a whole cart of luggage can’t be found. Supervisors don’t know anything. A long day traveling, exhausted. This is not acceptable.
Baggage.
by bowmankw on 2021/11/14 17:55
No bag. Priority. Go ignite??
Flight
by Jackielegs72 on 2021/11/14 16:56
Great flight and love the the app! The app is easy to use and very helpful!
On time and Comfortable!
by Melis Vivas on 2021/11/14 00:52
Thank you!!
Entertainment in flight
by i dont want to make a name on 2021/11/13 03:42
Disappointing that I tried to watch the in-fight entertainment on two separate devices and the movie/tv would not load on either one. It just buffered for several minutes. The advertisements had no problem loading, each and every time I refreshed the screen, though.
Unnavigable and useless. Profoundly unintuitive.
by JRnyc1221 on 2021/11/13 03:42
This has to be the most poorly designed app in the airline industry. The screens are cluttered. Everything one needs to do in the course of a trip is hidden or several actions away. The feature prioritization is horrible. Perhaps the worst user experience I’ve ever encountered. Your old apps were so much easier to use. AA: If your team didn’t spend cash on usability testing, you should. If they did, you should get your money back.
IPhone 6 Plus cannot run app
by Tekreck on 2021/11/13 01:13
App requires iOS 13 and phone will only update to 12.5.5. Oh well......
Flight delays caused me not to make it to work
by MitraAH on 2021/11/12 19:59
I started my day at 2:30am for a 5am flight from TPA to CLT to DCA. Due to mechanical issues with the plane in CLT my 7:56am flight to DCA was delayed all day. I was not placed on another flight until 1:22pm to Dulles. It was a long tiring day. I have been flying with AA for aLong time and flying is just not what it used to be. I was supposed to go to work in the morning in Arlington Virginia but never made it.
Redundant
by Ramses706 on 2021/11/12 16:45
Used app to check in. All 3 where checked in and boarding pass. At airport had to do process all over!!! What’s the use of using app or checking in on-line!???
Disappointing connection
by TopTierJenkins on 2021/11/12 15:17
Connecting flights are never made!
I will NEVER fly AA again!
by Lisey_04 on 2021/11/12 13:20
I was given the run around for two hours on my luggage being delayed before I was able to file a claim. My suitcase cover is damaged AND my lock was cut off. It was. TSA approved lock and could have EASILY been opened with a master key. They also messed up on my seating for both flights. I am done with this airline.
American Airlines
by AA is a jikr on 2021/11/12 00:47
The worst airline ever !!! Changed to SWA !!!
Missing a key bag
by Vinny751 on 2021/11/11 04:51
Very frustrated - one bag left behind in Charlotte. We had close to a 2 hour layover.
If you fly first class Avoid american
by naz chaf on 2021/11/10 22:51
If you fly first class I strongly recommend you avoid american. Rude and ignorant staff (you have no idea how many times I got an “I don’t know” reply for simple questions). useless advantage program (over 150k miles never used and switching from a first class ticket because of availability and still couldn’t get on the upgrade list and no one knows why). A staff member literally told me she doesn’t care if I complain (great customer service). Never flying AA again and taking my business to airlines that truly provide a better experience to first class passengers.
My TSA Pre Does Not Show Up on Boarding pass
by caemcp on 2021/11/10 21:36
Very frustrated. I can not get my TSA Pre to Show up on my digital boarding pass. So every time i have had to wait in line at airport to get my tsa entered. TSA is in my profile. I try chat but they want information i don't have as it is all digital and im at airport in a crowd. I just want a resolution PLEASE, thank you. ed
This is 2021 and app still crashes
by EdLewis2 on 2021/11/10 19:23
Raised my boarding pass at airport to be sure app worked. It did! Got to the TSA line, confident. Ya, right. The app promptly crashed. The TSA agent, very helpful gave me a good 5 minutes to fiddle with this crummy app. It never did work. I had to go out and get a paper boarding pass. There is no excuse for peddling deficient apps like this one. There are plenty of competent programmers who can get this going. AA: fire your app developer and try another, maybe a kid who can set up a useable application!
Tracker
by traqm on 2021/11/10 19:04
Not happy. Changed our seats and we did not get to sit together.
Take a note from delta
by Hgtdsahbbbbbb on 2021/11/10 18:37
American Airlines app it’s pretty glitchy. It constantly closes me out, and often if I get out of it and go back to it it takes me to the homepage again instead of the page I was on. My biggest complaint is that there’s no place to obviously see boarding time. When you click on your flight it tells you what time is departs, but not what time at Ford’s. I realize that usually boarding is 30 minutes prior to departure, but this is not always the case. Delta, Alaska, and even frontier airlines tell you what time boarding is in the app, as well as the departure.
Ok
by omgasronm on 2021/11/10 13:09
I have to say the app give accurate information but your service is horrible
The app. Is so now and covenant
by H55g57 on 2021/11/09 22:31
This app is a game changer for me.
Baggage claim
by Jdidnewluwsiws on 2021/11/09 21:15
Receiving Baggage definitely takes longer than it should!!
Does not support iOS 12.
by brianphd on 2021/11/09 18:26
No support for iOS 12.
App is great, but too many canceled flights
by lou sullivan on 2021/11/09 02:45
Booking is easy and convenient. But AA has to many canceled flights. What a way to zap the joy out of booking my flights with this app.
Doesn’t Function
by Abp9676 on 2021/11/08 22:00
This app DOES NOT work! All entertainment links led to nothing but pages that wouldn’t load. Absolutely useless except for boarding passes.
Great app
by INS22BOY on 2021/11/08 21:19
Great service
Worst app ever
by AA is the worst on 2021/11/08 14:32
Cant play movies , it’s not IOS or updates just poor management and AAs usual horrible customer service
Good day to fly
by Jhadden01 on 2021/11/07 22:56
You did good American. One big hiccup from me and you still made it happen without to much trouble.
Worse airline ever
by josh8274992 on 2021/11/07 22:50
Ignoring the fact you have to frequently stress if your flight will be cancelled or not, hands down worse airline and worse customer experience there is. Becoming spirit airlines in their attempt to nickel and dime you.
Baggage
by Mickey S. 5958 on 2021/11/07 22:07
On my way to Guyana on 10/28, I was rerouted at phi my bags did not come with me , when I got to Guyana a phone number show up on the app to call about the bags, I call the number on the app it was a non working number, Good job managers.
Pure Garbage
by NCboy77 on 2021/11/07 21:30
I missed my flight because of the stupid app.
Randomly cancel flights and don’t allow to rebook
by QuahKing on 2021/11/07 21:22
They expect you take a refund and rebook on your own at a higher price even though there are available flights in the same class showing up on aa.com
La peor experiencia
by soldado lokote on 2021/11/07 17:26
Domingo 7 de noviembre del 2021 estuvieron cambiando de sala a cada rato primero me dijeron que saldría en la sala B47 del aeropuerto de dallas después cambiaron al B43 después de estar ahí una hora nos volvieron a cambiar ala sala B28 esta aerolínea es una basura no la recomiendo si tienen posibilidad tomen otra
Locks up constantly on my iPhone 13 mini
by Badapp Advisor on 2021/11/07 04:10
App needs tweaking.
First American Airlines flight
by ndinimukuru on 2021/11/07 01:19
I enjoyed my journey tremendously. The ground staff was amazing, they treated my mom, who needed wheelchair assistance, well. The crew was extremely professional and the flights themselves were smooth and stress free. We arrived in Tulsa early which was a bonus for us. Keep up the good work American Airlines you’ve gained two passengers forever!!!
flight 6085
by Teresa Nelson on 2021/11/06 18:58
My grandson just returned from South Carolina on flight 6085 which was very turbulent. He’s 10 years old it’s probably his third flight but he got motion sickness from all the turbulence and the pilot came out after the flight was over and gave him a pin the wings made his night made his day thank you for your consideration and I’d love to know the pilots name so I can send him a personal thank you
Over entitlement
by Ick8765309 on 2021/11/06 16:35
Customer service in Philadelphia was a joke. She was very short with customers and expressed an over entitled attitude towards many. “She didn’t have time” to deal with them she told her other gate agent. The Flight attendants on the PHL to ORD flight announced to all they she “didn’t need the eye rolls and head shakes”. She had a very indignant air about her. When she approached me I was properly wearing my mask. She then told me my mask was not approved. I’m not sure what made my mask not approved as it fit everything they told me it had to. No valve, covered my nose and mouth, was not a neck scarf or gater. I would like to see what regulation she was quoting that I did not conform to like a good little sheep. Over my last 4 flights I have had a $150 knife stolen out of my checked bag, a bag ruined, and witnessed crappy attitude from 3 people wearing American Airlines uniforms to numerous customers that are providing them jobs.
Please Upgrade!
by Pee Wees Dot on 2021/11/06 16:28
You have not upgraded the app to be compatible with IOS version 15.0.2. As a result on my flight on Nov 4th, I was unable to view any videos on my flight. I know this is the problem because my husband’s version on his Ipad is a earlier IOS version and he had no problem. I see you did an upgrade on 10/29. You need to do another one, soon please. I fly back on Nov 11th and I’d really like to use the in flight entertainment.
Track your bags
by mglouch on 2021/11/05 23:46
Why do you have to input your record locator number when the app already knows who you are? That’s really stupid. Even stupider is I have to find a nickname that has not been used in order to execute the send of this complaint. Whoever designed your app just does not understand how users want to work with it.
Lousy
by jorgejkoechlin on 2021/11/05 23:01
Miss Alvarez at DFW Service desk Gate 24 did no even offer solutions. Like old time lousy service to a Platinum member for life
Was a loyal Customer
by Zphib12 on 2021/11/05 19:47
This company is the absolute worse. In 1 week they have lost 2 of my bags. I WONT FLY AMERICAN AGAIN!!
Times are Tough
by Sweet Nik on 2021/11/05 19:04
I know American Airlines has had some hard times recently. I believe much of this is related to the consequences of Covid to people and our society. Nonetheless, you're still a great organization and I believe you're doing the best you can. Had a great trip to Miami today. Thank you that is working well for me.
Excellent App
by CharlesMathis on 2021/11/05 17:18
Very easily used.
Great
by X Facebook since updating on 2021/11/05 14:47
Enjoyed today
Where’s the upgrade button?
by suzya42 on 2021/11/04 21:44
Wanted to upgrade but could find how to request
TSA @ LGA
by east 0717 on 2021/11/04 19:34
Longest line I’ve ever been on. Please don’t test new TSA vendors during a pandemic. Never heard of Be First. Please get Clear.
Cancelled flights
by 2368101214 on 2021/11/04 15:51
Cancelled flights with rude staff, as usual.
AA Flight
by LOLO OS on 2021/11/04 00:48
Although a short flight to Nashville from Philly - there was no air so it was very hot. The beverage service was subpar as you only were able to get a half can of soda!! Very disappointed for the price of tickets!
Needs update
by deano69x on 2021/11/03 12:37
When I need the app it doesn’t work. It keeps crashing and shutting down the app this is really annoying. I have a new phone so it’s this app that keeps crashing.
Crashes
by scooter3162 on 2021/11/03 12:26
Immediately crashes on opening.
Flight 590
by The69CamR on 2021/11/03 02:01
It is not right to cancel a flight after everyone is onboard and baggage loaded also and then to offer one option 30 hours later is just adding insult. When will the truth come out and customers property compensated?
Delayed
by Gette157 on 2021/11/02 01:49
So not my AA, I know!!!
Very helpful!!
by marley_mae on 2021/08/28 19:20
I downloaded this app for my most recent trip to California and I’m so glad I did (I don’t know how I would have survived without it)! The app was great at getting me checked in/boarded, keeping me updated on my flight status and luggage status*, as well as keeping me informed on gate changes (which gave me so much peace of mind for someone who has never flown solo before and hasn’t had much experience with airports) *The one suggestion I do have for the app would be to only send notifications about baggage claim to those people who actually need to pick up their bags. Going to California this didn’t happen to me but coming back, I had a moment of sheer terror because I got a notification saying that I needed to pick up my bag for my connecting flight which would have made me late for the next one. After asking the person at the gate if this was true they looked at my baggage claim tag and told me that my luggage would be transferred and that sometimes everybody on a particular flight get that notification even if it doesn’t apply to them. Eventually, the app updated my bag status to being loaded on the plane as I was boarding but I definitely panicked for a good 10-15 minutes. Other than that one thing, I had nothing but a positive experience using the app
Terrible app
by Swooshn1 on 2019/01/19 16:46
Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
Horrible experience with VeriFLY
by eubanks6703 on 2021/04/06 00:24
Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
Most things good but service reduction on flights truly a sad way to skimp on service to save money.
by slpoulos on 2021/03/21 23:58
The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
The app is great
by stewbinator on 2019/02/28 04:44
I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
saved me so much time
by luciano_menzo on 2021/02/08 16:36
I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
Worst flight experience ever
by samuel sicairos on 2021/07/18 22:38
Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
Terrible App from a Horrible Airline
by L1011fivehundred on 2021/08/04 17:04
The only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin.
Made whole trip convenient!
by ViridianPhoton on 2019/07/17 17:15
This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
I love this app! By far the best airline app!
by Ellejayare on 2019/05/08 00:07
I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
Amazing how bad this app still is
by Rudder61 on 2019/12/13 22:29
I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
Complete Lack of Support
by Phileas Fogg's 'stache on 2021/07/20 15:16
As AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you.
American - The airline of last resort
by ABHTCAN on 2021/10/17 14:50
Woman at gate told us we had to check our carry on bags because it was a full flight and they were out of overhead space. I objected mildly because my carry on had things in it that I need/that can’t be lost or delayed. Was told they very rarely have issues with bags and that if I didn’t like I and my bag could not board. Awesome start to the AA experience! I surrender my bag and board the plane to see that two-thirds of the overhead bins are empty. I say something to one of the flight attendants about having to check my bag because of lack of bin space and get the same story about it being a full flight. Why do I have to check my bag so that someone boarding after me has room in the overhead bin? As the FA’s prepared the cabin for departure they shut the doors on all of the still empty overhead bins. At least, according to the AA app, both of my bags made it on the plane. Unfortunately, when we arrived at the baggage claim in Miami we found out that was a lie too. My checked bag and my wife’s checked bag were still in Cincinnati. Every time I give you a chance to earn my business you give me reasons to consider you the airline of last resort.
Inflight entertainment is terrible
by Shrine17 on 2021/07/12 12:41
The aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system.
Reliable information, very professional. No stress!
by Chicago Dad151235 on 2018/01/31 06:59
Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
Great App, Continuous Development
by MiscMel70 on 2019/06/24 23:30
I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!
Never again, shame on American
by nicholeenPragle on 2021/08/29 15:03
I will never fly American again. 1 star is too many. The plane needed repaired and they told us it would be 15 min. It took 3 1/2 hours . The temperature out side was 90 and we had NO air conditioning in the plane . We had to wear our masks. We were offered no water ! My daughter had 3 children under 4 years old . Her one year old was ripping her clothe of because of the heat with sweat pouring off her. NO ONE asked if we needed help! Not even offer water . One woman did bring a tiny cup to my daughter. No flight attendant ask. My daughter had to ask if they had any type of snack for her daughter to help calm her down because she was crying hysterically. There was even a Christian group on there and not one of them ask if there was anything they could do until we were getting off the plane . It wasn’t until after 3/4 of the plane was unloaded did some one say let the mother and and her babies go and then ask to carry a bag . Also right before boarding the plane they never aloud people with small kids to board first and as we were boarding people were cutting in front of us. Shame on you American Airlines ,Shame on you.
Least Useful Airline App. And Airline.
by RedDirtNerd on 2019/02/04 05:30
Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness.
perfect!
by grace herren on 2020/11/23 15:00
this app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!
Becoming less useful esp on the Watch
by GumbyN on 2019/10/08 14:46
I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!
$450 Glitch
by ❤️G+ on 2021/10/09 08:55
Today, I needed to change a flight reservation to another time. I logged on the mobile app to make the change, but the app stated that the changes were unavailable. I tried this twice with the same result. Then, I called American Airlines to get the problem fixed, but they were slow and unhelpful. I had the same issue with their website when I tried to book online. I finally called the call center and was able to get help. Throughout this entire experience, American Airlines continued to charge my card for every attempt. By the time I was able to get a flight change, the price of the change had risen by $100. American refused to revert the price to the original, even though a glitch in their system made me unable to make the change. Additionally, I am having trouble reaching the finance department in order to get a refund for all the flight changes which I did not receive. American has wasted nearly a full day of my time and cost me an extra $450 in flight changes on top of my $380 ticket. Please do not use their app or website and just book through another airline.
HORRIBLE CUSTOMER RELATIONS!!
by LukeG2407 on 2021/06/06 22:59
American Airlines has lost my business. I have been an AAdvantage member and have flown with American the past 8 years. I recently took a trip to Costa Rica in May. My flight was from Dallas to San Jose. When approaching San Jose the visibility worsened due to fog. The pilot did not land the plane and ended up landing at another airport in Liberia, a 4 hrs behind schedule. I am not against his decision for safety reasons, but multiple planes landed in San Jose after our arrival time. Upon arriving in Liberia, we were told we would be placed in hotel rooms and flown to San Jose in the morning. Once we got off the plane we were told the hotel did not have enough availability for everyone, and passengers other than families would have to be shuttled 4 hrs to San Jose. I agreed to this at customs. After getting through customs, we then find out that the shuttle only fits 20 people. I then booked a taxi with 3 other passengers I met on the plane. I contacted customer relations after returning home to be compensated for the money spent on taxi and time lost. I was told they do not compensate for weather issues, and since I chose to take a taxi they would not reimburse me.
Inconvenient and Behind The Times
by NewiphoneLady on 2018/03/24 11:36
American, you do a great job with so many things, but check out your competitor’s app and websites compared to your’s to update yours and make them both more user-friendly and alleviate stress on your employees, especially during busy travel times. Unlike United’s app, you can not upgrade your seats, other than within Coach....how much money are you missing out on from your customers from people like me who are too busy to sit on hold for literally sometimes hours or await a call back for hours only to be put on hold for close to 30 minutes before you can speak to someone. Give your customers to do business with you how they want to and your competitors are already doing. This, I would think would accomplish the following: 1. Allow much of your customer traffic to flow through your most cost effective channel: mobile and web sites 2. Make you more competitive and attractive with doing business with consumers the way they want 3. Give your company more revenue by allowing busy customers to upgrade to premium seating or change flights easily and at the last minute, which you might not have gotten otherwise. Research this channel, and I’m guessing you’d see you are leaving a lot of money on the table. Until these things are changed on your app or website, I, and many I know, will choose a competitor for the majority of my flights even if more expensive due to the convenience and upgrade factor they have in their apps and website.
Pretty good....most of the time
by If hes Toph I am Sli on 2020/10/02 01:24
App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance.
App is terrible.
by Brandspro1 on 2021/06/08 02:37
I have used this app for years and it has been a reasonably good travel tool. However, recent updates have made it aggravating at the best of times and infuriating at the worst. Why, for instance, can I not quickly and easily find my account activity? Why am I constantly asked to login with my password when every time I do I check the box that says “Keep Me Logged In”? Why am I constantly being forced to update the app, seemingly every time I want to use it? And when I do, it is NEVER better! And I am forced once again to login with my password! Navigation is far from intuitive and user friendly. Simple tasks like adding my frequent flyer account number to a reservation was so difficult that in the end I gave up. It was less aggravating to write off the mileage/segments etc., than it was to try and add the number to the reservation. Perhaps, American, you should have your app developers take a look at United’s app to see how it should work. This simply strikes as a “don’t give a ####” app from a “don’t give a ####” airline.
First Class Amenities = 0
by MickiThompson on 2021/01/08 21:46
Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money.
AVOID THEM!
by Cake4200 on 2021/02/15 20:17
I promise I will NEVER book with American Airlines again and I would very much advise everyone to stay clear from this company. I had a flight to Miami from Boston and that flight was extremely overbooked to the point that they had people sitting next to eachother in 3 seats . I had to sit IN BETWEEN two people in the middle of a pandemic. I couldn’t even move my arms without touching the other person’s . It was terrible. There’s absolutely no social distancing protocols on this airline . If you know you overbooked why not get a second plane ? Also have to mention the fact that I missed my flight going back because the lady said I can only have two carry ons(I had a small suitcase, the mini bag that comes with my suitcase and a backpack) I always carry those on on all flights I take( I usually always book with JetBlue and never had this problem) so I ended up having to pay $30 for a checked bag which was very upsetting . Bottom line this is one of the worst airlines companies and I wouldn’t waste my time booking with them again.
Not too good
by Duhcsdjn on 2020/08/29 15:39
The app makes it easy to view your reservations, but when you try to make changes like add seats or bags, it rarely works correctly. I tried to add checked bags to our first flight and was charged the $60 though it did not work. I later tried to reserve 2 seats for a flight through the app and I was charged the $38 on 2 different debit cards that I tried without it working. I had to call American Airlines both times and was told I need to wait for the charges to “drop off,” but I had to pay again in both instances to have the checked bags and reserved seats. Would have been nice to use the money that had already been taken out of my account to make the reservations but when you call AA, they claim that they do not even see charges made. All in all, very frustrating when you cannot use the money you are supposed to still have in your account until the charge “drops off.” Will not be using the app to make changes like these ever again.
DO NOT BOOK WITH THIS AIRLINE
by Marsh61623 on 2021/10/17 16:11
I travel at least a couple of times a year and consistently have issues with American Airlines. They scam you by not allowing you to pick your seat unless you’re willing to pay for priority. They have done this to me on several flights where they insist that it’s a full flight so they cannot let you choose a flight and then when you get there it turns out they didn’t let half the flight pick their seats and assign them at random. The flight attendants refuse to help you and when you call customer service they say you have to talk to the flight attendants. Like I said they do this on multiple flights of mine to try and force you to pay for the priority seating, which isn’t even nicer btw. Additionally their planes are outdated without phone chargers or TVs. If you’re going to fly cheap you may as well go with Spirit which typically cost less and at least allow you to choose your seat. This is very important to some of us, like me who is claustrophobic. ABSOLUTELY DO NOT BOOK WITH THEM FOR YOUR OWN PEACE OF MIND.
Great app on day of travel
by jmltx on 2019/09/03 22:48
Not sure what the poor reviews are about... certainly more about service issues than the app itself. As a weekly AA flyer, I find the app to be very helpful and intuitive. I don’t need to dig all over like the United app. Everything is on the home screen and it’s dynamic to what I most need at that time. Favorite features are the ability to order food from restaurants at DFW and a few other airports - need more! - and see the terminal maps to plan out a quick connect. Rebooking is great when it works, many times though the rebook option doesn’t show up in app timely for me. I get the text message about a cancellation or delay and race to the app and the rebooking shows sometimes but not others. Otherwise very positive experiences with the app!
App is Beautiful But Needs Multi-City Booking
by carterandkevin on 2020/02/09 18:59
Let me just say that this app is gorgeous, easy to use and man it just adhere’s to the idea of “knowing what the user wants to do before the user knows what they want to do”. The interface is simple and easy to use. Booking flights is so so easy. Now, with all of this being said, this app cannot he used for booking multi-city trips. I do wish that they would at the minimum, put a message telling the user to go online to the website in the event that a multi-city trip is desired, besides that, I have never had a single problem with the app. It has only crashed on me once in the 2+ years that I have used it, which JUST PHENOMENAL! If there is to be a hall of fame for travel apps, American Airline’s App should be in it!
Hmmm..
by bodmodkub on 2018/10/25 08:10
I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.
Do not use to rebook for delayed flights!!!!
by fthgtiu on 2021/04/17 13:42
I encountered bad weather and my flight was delayed. The app indicated that I was rebooked and confirmed on another flight. So far, so good. It showed other options which I selected and was confirmed on a faster way home. Nice. However, the app now showed that I was confirmed on multiple flights home but no seat assignments. That was confusing! I went to the gate and waited over an well an hour to get a seat assignment only to find that out that I would not get one. The service desks were closed so I walked around until I found an approachable gate agent to help. My luggage arrived home 4 hours before I did. Could I have traveled on the same flight as my luggage? Not sure. What needs fixed: 1. Allow users to see seat maps when rebooking. 2. Do not allow multiple confirmations. 3. Assign seats. 4. Give the user warnings if they are may be selecting a bad choice, such as a next day flight or an over booked flight. 5. Help users get to a agent when needed.
Lacks important features
by ...1690 on 2019/08/16 21:10
Frequent flyers need specific features which are just lacking in this app. It needs the ability to see ALL open seats on the flight you are on. It only shows the ones in your class. You can not tell how many seats are available for an upgrade which is something you really want to know. You have to act like you are booking a new trip on the flight you are booked on to see available first class seats. The upgrade list is not available to view until inside the 24-hour mark. Why? Other airline apps show this all along. The app will only show Admirals Club locations at airports OTHER than the one you are at if you have location tracking turned on. It will never show locations at the airport you are in. That is the only airport you care about at that moment. The only way to see the current airline locations is to turn off GPS in the app. Just bad programming. The ability to see alternate flights should be an easy thing. If your flight is delayed or cancelled I’d like to quickly and easily see options without acting like I’m booking a whole new flight which shows all flights for the day including ones that are already gone earlier in the day. There needs to be some thought and consideration for the basic needs of their frequent flyers on this app.
App has serious limitations much like American Airlines
by LaBradFord Shabazz on 2018/04/04 11:38
The app did not allow me to download multiple boarding passes. I was able to download mine but not my 9 and 6 year old daughters’ passes. I went to my laptop just to see if I could get them. I had to enter unique emails for each traveler in order to receive the boarding passes electronically. Thank goodness my daughters have email accounts I thought sarcastically. The point here is why go through the hassle?! Just get the passes printed at check-in. The other issue is the constant searching for my trip with the record locator. If I have a profile in the app and online, why doesn’t the app or the full website version keep a record of my trips associated to my profile? Why do I constantly have to input my record locator to view my upcoming trip? Much like American Airlines, this process was inefficient. The airline lost my consistent business years ago. I took this trip as the low cost option against my better judgement. I guess one gets what one pays for.
Reliable app, bad video integration
by Userzz on 2017/12/01 02:39
Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?
We are American!
by Eh-vegas on 2018/10/04 10:03
It’s always great with American airlines because they listen. I have always taken the time to communicate with American Airlines and noticed that it does work overtime. I appreciate the constant upgrades that American brings to make it better and better each time. It’s a parent did American wants to be number one and I realize they’re not perfect, they are working hard to make it the best American Airlines possible. I appreciate this so good and hopefully some integrated parts will make this a better experience. Knowing how much time it takes to develop and tweak apps and sites, I appreciate the time invested to continually give us a great experience as we fly across this country with American Airlines. Thank you once again for serving us with excellence.
Unwanted seat change
by hdrider458 on 2020/02/09 03:04
I booked this flight eight months ago, at that time it was wide open, paid extra for an exit row seat towards the front of the plane as I always do because I’m 6’3” tall and don’t like squeezing into the other rows. When I checked in the day before boarding, I realized that they moved my seat out of the exit row, and to the back of the plane, right next to the toilet. When I complained at the gate, I was told there’s nothing we can do about it when there’s an equipment change. The only change I think happened is that they combined two flights and threw us anywhere they could. If I wanted to fly in a cattle car, I’d fly southwest or spirit. I don’t usually complain, but this is the second time this has happened to me on American Airlines. I may only fly a couple times a year, but I don’t think this is good customer service when I purchase my ticket 8 months in advance and then you do that. That surely isn’t selling the difference to me.
Most annoying app ever!
by NYC Cre8ive on 2019/12/06 16:16
My latest complaint I will add to a long list of why this app is terrible: now every time I open the app whatever flights I have in there cause a notification to display saying FLIGHT: AA NNNN ORD to XXX Location changed to ... but the location hasn’t changed and it states this every time the app opens. EVERYTIME! I’ve long had a major problem with the way AA hides the frequent flyer info until the very end of the purchase process - then that info goes away and can never be found again. They also have a problem in the app when you are flying from East to west and cross the international date line and try to purchase a ticket for that day. Example leave ICN at night to DFW and just before landing try and purchase a ticket for DFW to anywhere. Your phone is a day ahead and they populate the date field with a calendar that won’t let you select the prior day. So you’re forced to wait until you land and your phone clock resets.
My KTN Was MIA
by ACe35 on 2021/11/24 18:02
I loaded my KTN last week to my account when I received it however when I got to the airport it wasn’t printed on my boarding pass or showing in my app. I went into my account and there it was as I entered it. I contacted AA through the app, they asked me what my KTN was, I gave it to them, they said it was already in my account so try again. They said to print my new boarding pass but I was already at my flight gate. I informed them of my frustration of going through general check in and they told me to speak to someone at the counter. I checked my app and my boarding pass in the app and nothing was changed. I went to the counter at the gate and the worker said that has to be handled at the ticketing counter. Maybe it will be fixed for my next flight.
Solves issues I didn’t even know I had
by Dr. Nilsson on 2020/03/09 19:33
The American Airlines app is an essential for traveling. It is easy to navigate, has everything that I expect to see and look for right on the home page and sync’s seamlessly across all my devices. The bonus is that that there have been many times when my flight is delayed or cancelled and the app already has a notification and allows me to select new flights right from the app. I see other people scrambling to call AA and being on hold for ever and getting frustrated. All while I’ve already been notified, changed my flight, picked my new seat, and tracked my bags. Please keep it up AA, I only hope it gets better from here.
Bad bad and worse
by ImSyTh on 2021/07/28 18:16
The app is very hard to use the delta app is much better the flight attendant are rude and lazy terrible service and the app is so glitchy. American is my last choice for flying. They always forget to bring the snack cart. Me and my family were in the terminal then we realized I was far apart from the rest of my family they were to lazy to do anything about it the seats were main cabin when we paid for business. When we were going back to Orlando from Dallas I smelt something very bad on the plane and I threw up. when we got to Charlotte I got a new shirt. for our suppose 1 hour layover which turned into a 14 hour layover we were supposed to take off at 11:00 am we ended up taking off at 12:20 am the next day and landed at 3 am then we had to drive to pompano beach so we didint get home until 7 am we were awake the whole night literally the whole night if I could rate this airline negative 5 stars I would.
Over entitlement
by Ick8765309 on 2021/11/06 16:35
Customer service in Philadelphia was a joke. She was very short with customers and expressed an over entitled attitude towards many. “She didn’t have time” to deal with them she told her other gate agent. The Flight attendants on the PHL to ORD flight announced to all they she “didn’t need the eye rolls and head shakes”. She had a very indignant air about her. When she approached me I was properly wearing my mask. She then told me my mask was not approved. I’m not sure what made my mask not approved as it fit everything they told me it had to. No valve, covered my nose and mouth, was not a neck scarf or gater. I would like to see what regulation she was quoting that I did not conform to like a good little sheep. Over my last 4 flights I have had a $150 knife stolen out of my checked bag, a bag ruined, and witnessed crappy attitude from 3 people wearing American Airlines uniforms to numerous customers that are providing them jobs.
Flight Attendant Experience
by go0313 on 2020/06/15 03:43
To be honest, I prefer flying American most of the time and usually have a pretty great experience. I find the AA team to be pretty hospitable but on my flight tonight, I was disappointed by one flight attendant. I was on AA 2236, service between LAX and DFW. Now, I am aware of the COVID situation and how this is new for all of us. This particular flight attendant was walking to collect trash and she passed our row and was taking trash from the row behind us. There was noise and shuffling around while they attempted to get their trash to her, so my husband tapped her shoulder to get her attention. He had said excuse me several times and she did not show any acknowledgment of hearing him. She turned around rudely and barked, “ I got it!”. It honestly floored me. I had never seen an attendant react so rudely. It left a bad taste in my mouth and perhaps that flight attendant should be mindful of her tone for future instances.
Not user friendly at all
by Planetarium54 on 2017/11/22 14:00
This app is the most complicated, non intuitive design I've ever come across. Whoever developed this app did it from a technical capability standpoint, not a user standpoint. A very common error in software development. Their business analyst or product owner should have let marketing drive the development of this app, with tons more focus group feedback from customers on what they like and don't like. If you guys want to develop a much better app, contact me ;) Trust me, you are suffering from a bad app experience, and I'd love to help. I develop software and am a certified scrum (agile methodology) master. Also, your web app encounters errors causing it to not sync with your mobile app, thus users are not getting their total miles. Your web app is not linked well to the Citi page for credit card registration. These tech issues are common in situations with a lot of technical debt. Too many corners were cut. Invest in redoing this, please. The user experience is horrible.
Not uptodate flight & gate notifications!
by DoogieBo on 2018/01/09 12:46
This is a useful app. However, you can’t depend on it to give you the latest up to date flight info. You can get Email notices from your ticketing, but this app doesn’t reflect the latest flight time or gate information. It always seems to be at least one update behind, even after forcing a manual refresh by swiping down. And the latest update is the only one that matters, especially when there is a gate change, or worse, an earlier departure time after a previous delay notice! This app needs to reflect the latest and most accurate flight information or it is useless. Update: now I’m waiting to boa d another flight. There has been a gate change. All the departure displays still show the old gate, the old gate still shows it’s incorrect status, and the new gate shows a different flight altogether. How is a traveler supposed to know what is the correct gate. Of course, this app is silent...
Great App!
by PIT Traveler on 2019/09/29 11:27
I travel weekly for work and have to use a third party to book my flights. I love that my flight reservation appears right in the app and all I have to do is “check in” when I am ready. I don’t have to enter confirmation Numbers or anything. Also, my TSA precheck icon appears right on my electronic boarding pass(no action required from me). The flight and gate updates/alerts are extremely helpful too! To have a seamless app. experience - make sure your third party travel agent is entering your American Rewards Member number and your TSA Precheck number when booking your flight. Also, I made sure that the Airlines account has my TSA precheck info as well.
Horrible costumer service !!
by WHATAVAR on 2019/08/27 22:54
Out of all the airports all over the world the worst service by far from American Airlines is in la Guardia Airport and Miami International, the All Seem to be in a terrible cranky mood 24/7, never are never willing to help all they do is read the rules by the book. If you are looking to get your status Gold or Platinum back... GOOD LUCK with that. Always over charging for seats even if you have status, if you don’t they charge you 90$ for an emergency exit flight from Miami to NY, almost the cost of the ticket ( doesn’t make any sense), all the flying attendants are in a bad mood ALWAYS barking orders during the flight, the have ZERO clue how to make the costumers happy. We had to do an emergency landing in Baltimore going to NY for ABSOLUTELY no reason they couldn’t they you why then made us wait almost 2 hours in Baltimore inside the plane and didn’t even bother giving us water or a cookie, when I asked for coffee they said : WE DONT HAVE COFFEE RIGHT NOW ! The only thing they have is a lot of flights everyday but no matter what you always have a terrible experience with AMERICAN AIRLINES. If you are traveling to Europe the breakfast is a muffin and fake orange juice. They are sooooooo cheap in everything they do, all the planes are old inside. IF I KEEP GOING I WILL BE HERE ALL NIGHT WRITING BAD REVIEWS. AMERICAN AIRLINES : PLEASE STEP IT UP
Next to usesless
by toph3rprime on 2020/01/05 15:58
It’s ok when it works but you can’t do a lot of stuff on it besides getting your boarding pass and tracking baggage. It sends you to the “full” site on a browser, which ends up being just the “mobile” site that also doesn’t let you do everything. Yesterday my flight was delayed multiple times and the app had no updates except the first time the flight was delayed. We received a card with info for changing flights but the app, the website, and the phone number in the card were not much help. I did get a new flight that I was assigned but the info and seats were wrong and there was nothing I could do to change it. I had to stand in line for two hours while the app still said the boarding and take off where an hour prior to the current time. So much for new technology. You still need a live person to fix problems.
Rating Trends
310,244,282,302,361,319,215,195,579,298,296,307,361,393,451,363,0,669,394,365,302,404,317,326,331,335,377,336,438,381,305,400,362,305,326,358,325,318,361,335,296,323,425,347,0,470,0,737,334,537,389,407,410,379,375,328,232,390,280,327,208,0,589,344,359,309,317,320,330,308,418,316,359,332,323,297,305,416,395,345,348,371,369,339,341,286,299,353,168,359
All Versions
4.0
190,332 total
 5
151,172
 4
15,347
 3
5,404
 2
3,593
 1
14,816
Current Version (2021.18)
4.0
181,675 total
 5
149,180
 4
14,484
 3
4,576
 2
2,642
 1
10,793
Version History
More...
Screenshots
Search Visibility
App name
American Airlines
Description
With the american airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips. - Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time. - Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way. - Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. - Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. - AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today. - Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. - Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. - Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. - Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds. - Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info. - Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience. New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived. Contact Us: 1-800-222-2377
This app is dog water.
by mr.NoahPulLls on 2021/11/28 11:13
I literally couldn’t even install the app onto my phone :/ I don’t know what the problem is but it just won’t work. R.I.P.
THE WORST baggage handling at DFW
by wombesd on 2021/11/28 02:10
Thanks for ruining a lovely fight 2023 from SFO. Baggage handling at DFW is terrible. Why can’t this airport figure out how to get the bags to baggage claim in a timely manner… not just this flight, but every single time!! If the wait is less than 45 minutes it’s a miracle!
Luggage
by traveerq on 2021/11/27 23:52
Delivery of luggage in St. Louis is absolutely pathetic compared to other airports. The slowest ever!
Ms Gina B
by G Gianoni on 2021/11/27 22:49
On time!
Kicked me out mid booking
by WriterGuy416 on 2021/11/27 19:38
Clicked on trip insurance explainer, read about trip insurance, came back to finish booking- everything reset. Fail.
Some issues today
by merneu on 2021/11/27 18:18
Live flying American but today I have comments. At JFK there should be more attendants at the bag drop. The line is too long Also for priority customers there should be a separate bag drop line It took forever for luggage to come off the plane. We landed at 11:03 and the first bag came down at 11:38. Can’t fathom why it should take a half hour.
La mejor app
by karen yegac on 2021/11/27 17:35
De todas las aplicaciones de las diferentes aerolíneas esta es la que me parece más amigables, que se actualizan en tiempo real y la mas completa en cuanto a requisitos para ingresar a los diferentes países.
Flight to Chicago and back to Dallas
by D Heidt on 2021/11/26 23:53
Checked bag in Dallas. It was put on a different plane that arrived two hours later. Had to wait. Checked bag in Chicago. App stated that the bag arrived and could be picked up at A17. Waited 30 minutes for all bags to arrive. No bags. Went to customer service and was told that my bag is at D16. The manager didn’t even apologize. It was my problem not hers. Wow! Did COVID kill customer service at American Airlines? Had to hike half way down the terminal to catch the shuttle to D. Shuttle went to B first. One hour after I landed, I have my bag. I want a refund for the $60 that I paid you at a minimum.
In flight movies won’t play
by tyttttyyjsfkddohdfkj on 2021/11/25 04:07
The ads play perfectly fine, over and over again without issue, no matter what. However, the actual movie or tv show will not play. Very cleaver American. Getting that ad revenue without actually providing a service.
Website
by Dell Mini on 2021/11/25 03:27
Need to adopt for advanced features like those on Delta.com and UA More filters needed such as connecting airports, aircraft types, etc
Baggage carousel wrong again
by Lp21@@ on 2021/11/24 20:59
Three trips in a row. Do they wonder where everyone is at the carousel full of unclaimed bags?
My KTN Was MIA
by ACe35 on 2021/11/24 18:02
I loaded my KTN last week to my account when I received it however when I got to the airport it wasn’t printed on my boarding pass or showing in my app. I went into my account and there it was as I entered it. I contacted AA through the app, they asked me what my KTN was, I gave it to them, they said it was already in my account so try again. They said to print my new boarding pass but I was already at my flight gate. I informed them of my frustration of going through general check in and they told me to speak to someone at the counter. I checked my app and my boarding pass in the app and nothing was changed. I went to the counter at the gate and the worker said that has to be handled at the ticketing counter. Maybe it will be fixed for my next flight.
Baggage claim
by crs161 on 2021/11/24 16:26
Why do we have to wait soooooooooooo long for our bags. Its been over 30 minutes. This is ridiculous. It only gets worse. Never better. What're they doing back there ? Going through our bags ? What exactly. How do I get here before my bags when its a super long walk !!
Inability to use 500 mile upgrades
by umair605 on 2021/11/24 02:06
My wife booked both our tickets under her Aadvantage account. We were approved for an upgrade but had issues during check-in. I tried to push my upgrades (which I had enough of) with my app/AA Advantage and still was charged for the 500 miler upgrade bc my wife (with status) didn’t have enough.
Terrible baggage handling
by J T R JTR on 2021/11/23 23:07
Awful
Good job
by Deejustsmile on 2021/11/23 05:12
Good service . Great airline We loved it
BEWARE OF CREDITS IN WALLET
by logichunzi1 on 2021/11/22 16:15
I had to cancel a flight therefore returning the credit to “my wallet.” Within the last year I have tried to use this credit. ( keep in mind when you call in they ENCOURAGE you to use the website for booking as they are always on extended wait time-58 min.average) Every time I went to use the credit it would say “error”……NO WHERE ON THE WEBSITE DOES IT STATE “IN ORDER TO USE THE CREDIT YOU “MUST BOOK THROUGH AN AGENT.” Mixed signals….. After waiting on hold for 58 minutes and speaking with the TWO MOST RUDEST agents who- - couldn’t allow me to use the credit to upgrade to first class - couldn’t help me with submitting the credit for a refund; told me I could do it but they couldn’t assist me in applying for the refund. - gave me no support in how to use the credit or how to apply for the refund. AGENTS NAME: TAYLOR RTU So this must be a great “money maker” for American. i understand now why you’ve had to cancel so many flights over the past few months. Maybe, hopefully, the public is realizing what horrible customer service you offer and the rudeness of your staff. Not allowing a person to “open their wallet” and use the credit towards an applicable purchase is nothing but a SCAM. I hope more and more people figure out your disgusting service and eventually you AA will have no customers. Too many options in regards to airlines that offer options. FIRST CLASS PASSENGER EXITING ever using your airlines again!!!!
Great app but crap airline
by punchkin23 on 2021/11/22 03:49
If you have the chance to fly American, just pass …. You’ll thank me later. They are unapologetically delayed!
Seat problems
by mattias6996 on 2021/11/22 02:57
During the day today I was mot able to set up seats for my kid flights. Not able to change seats nor able to pay. Horrible all day.
Videos did not work during flight
by Vmammanalupo on 2021/11/22 02:33
I know enough to know that this is not directly the app’s fault here, but I believe the webplayer is broken on iOS devices running the new safari for iOS 15+. None of the content was able to be played during my flight (AA2184). I tried on both iPhone 13 Pro on iOS 15 iPhone 12 Pro on iOS 15.0.2 Same results for both. I would get on the wifi, be able to navigate through all the video content, view all the commercials leading up to the video, only to end up with an endless loading video player when it came time to watch the movie. I tried with many different thpes of content with no luck. Its strange because the trailers worked for each movie. Other user around me on older iOS devices running earlier versions of iOS worked fine.
AA App
by Beaz143 on 2021/11/22 00:45
App gave me wrong baggage claim at New Orleans, said 8, there is no 8, it was baggage claim 4. Also makes me save boarding pass to wallet, I do like that, I want my boarding pass viewable in the app, AA has to many gate changes to have the passes in my wallet. Sorry 3 stars is even a push.
Horrible
by ymeyes on 2021/11/21 12:53
Plane was cold, waited 2 hours from landing to get through customs since they decided to land 6 international flights within 10 minutes of each other. No one at Global Entry. Only three luggage carousals for six fights. Switched our carousel 4 times
Luggage
by Leisure trip 3 on 2016 on 2021/11/20 22:24
This app should include the belt # for the luggage
Luggage at RDU
by Ricky in San Angelo on 2021/11/20 22:06
Waiting for over an hour to get luggage on a direct flight from ORD to RDU on 11/20/21. No one at American has a clue where the luggage is and is unresponsive and rude when we ask. This is truly unfortunate.
Compatibility
by JKM IPhone IPad on 2021/11/20 14:14
Requires newest ops 13. iPad does not support that ops so when you get that error message it thankfully asks if you want to go back and download the most recent compatible version. If you say yes it just keeps asking the question over and over and never executes the task. App is therefore unusable which is unfortunate when taking a long flight.
Worst airline
by @maddy.pearl_ on 2021/11/20 13:58
I hope you know u make me suicidal
Flights updates/ customer service
by 21not21happy on 2021/11/19 21:38
Currently experiencing three gates changes in under 15 mins. Staff is unpleasant in providing answers.
Unhelpful app
by flwrpwr7 on 2021/11/19 21:04
The app allows check in and boarding passes but that is about it. It would be helpful if: 1. The gate is shown prominently 2. Boarding time is shown 3. Baggage carousel is shown 4. Future flights are shown on Home Screen I found I had to look up my flight with the reservation each time I tried to access it. Hopefully AA adjusts their app to be more consumer friendly.
App needs a serious upgrade
by Giulypi87 on 2021/11/19 13:31
There are times when I wish I flew with another company just to avoid using the apps. I just had to call the customer service to be able to remove my flight because I wasn’t able to do it in the app and now it won’t let me check in and I had to use the mobile site.. please work on fixing this app
Never flying American again
by JaysonSpears81 on 2021/11/19 12:38
Never ever again!!!
Great app.
by Excellent gps tracking on 2021/11/19 00:12
Easy to use. Very informative. No more paper boarding passes. Go American
App loses state whenever you app-switch
by oakleaf3333 on 2021/11/18 18:34
Impossible to check other info outside the app (like calendar or messages) during tasks like picking seats. App resets the state each time you return to it.
Who remembers their account number?
by JoeM1969 on 2021/11/18 03:05
American app designers should try out a different airlines, like Delta, to learn user experience.
Selwyn G Roberts iXhault
by Selwyn roberts on 2021/11/17 19:36
I love this app. I can manage and make necessary flight adjustments on the fly. 🙌🏿🙌🏿
How does this app only have 178,000 ratings?
by branderson1021 on 2021/11/17 12:17
Is this the correct app because United, Delta, and Southwest have at least a million. Even allegiant has 750k. Seems a little fishy.
Worse airlines ever
by enrvaz95 on 2021/11/17 07:26
I had the worse experience ever my bag was delayed and top of that it came damaged and to top that off the customer service rep is super rude and no help at !!! southwest was one to help me fix my bag because my bag was broke and my cloths all falling out and all the American Airlines rep did is watch and did not offer to help !!! At the end she offered me a TRASH BAG to put my cloths in !!! Pathetic airlines will never use you guys again
Info is up to date
by LQ4 GOLF on 2021/11/17 04:44
Great App, timely information and updates, always abreast of what’s going on.
Excellent
by Nsn31 on 2021/11/17 00:54
I really liked that this app kept me up to speed on any changes my flights have had, such as gate change, delayed flights, ect.
No water or snacks
by Shawn Register on 2021/11/16 20:34
The flight crew said they had no supplies so couldn’t do a drink service or snacks.
The worst all of the major airlines
by Nottobefeared on 2021/11/16 18:28
The AA is sadly and stunningly so bad compared to United or Delta. Can’t book multi destination travel, have to log out to book guest travel, no price comparison by day and terrible ability and options when rebooking flights, you end up having to call in and wait on hold. Truly unbelievable that in today age of tech and app can be so bad….
Dianne Williams
by dpwilliams2 on 2021/11/16 16:54
When I checked in for my flights yesterday, I requested wheelchair assistance for my traveling companion, Anne Woodiwiss. Upon arriving for our Dallas to Chattanooga flight there were numerous mixups for wheelchair. We ended up being put on 2 different cart rides, and missed our flight at 10:15 am. Now we’re on standby flight at 4:30 this afternoon. A long day ahead! Your gate agents were mostly helpful, but ended up dropping the ball once the mix up with wheelchair started. Boohoo!
Luggage missed my flight
by an_angry_client on 2021/11/16 03:06
After waiting till no one around the baggage belt at 6:30pm Nov15, I was told that my luggage was not in my flight, AA1992 from DFW to SEA. What made me even more mad is AA’s arrogance: either waiting for another 5 hours in SEA airport to get my luggage, or waiting for being delivered till next day with no specific timeline. Both options are bad. I was forced to go with anxiety and crossed my fingers to wait the baggage to come tomorrow. All my schedule is messed. My daily stuff and my coat are in the luggage. Now Seattle is 46 degree. I am cold. I am disappointed. I am angry. This is not the way to do business, American airline! You should respect your customers, you should compensate my suffering!
Some things great some not so much
by jjh Pas on 2021/11/15 23:25
Difficult to get into the entertainment
Solid app
by Danthedeveoper on 2021/11/15 23:00
App is good a few little quirks but overall solid.
Crowded small seats
by Using this in So Cal on 2021/11/15 21:59
Crowded with small seats. Super-over booked
Not as good as United
by flyer8865 on 2021/11/15 21:38
I’m a United Platinum or Gold for 10 straight years. Fly AA now that I am in Florida. United app has much more info! I have same info and almost same authority over my travel than UA employees. AA app not even close to United app. Hope AA improves soon.
Continual lost baggage
by mike99998 on 2021/11/15 20:20
2 times in 2 trips over a 2 week period our luggage was misplaced. Vital medicines, vital machines were within the contents and health concerns are in place due to this oversight. American Airlines will be our last resort when booking flights again!
Being late to a meeting
by VeryHappyOutout on 2021/11/15 15:27
My ticket was on hold and did not provide any information to how to release the hold now I am 4 hours late to a meeting.
Lost luggage
by Psy snd Jay on 2021/11/15 03:22
Have been waiting at CLT for our luggage from Tampa over an hour. We’re told the shift changed at 9:30 and a whole cart of luggage can’t be found. Supervisors don’t know anything. A long day traveling, exhausted. This is not acceptable.
Baggage.
by bowmankw on 2021/11/14 17:55
No bag. Priority. Go ignite??
Flight
by Jackielegs72 on 2021/11/14 16:56
Great flight and love the the app! The app is easy to use and very helpful!
On time and Comfortable!
by Melis Vivas on 2021/11/14 00:52
Thank you!!
Entertainment in flight
by i dont want to make a name on 2021/11/13 03:42
Disappointing that I tried to watch the in-fight entertainment on two separate devices and the movie/tv would not load on either one. It just buffered for several minutes. The advertisements had no problem loading, each and every time I refreshed the screen, though.
Unnavigable and useless. Profoundly unintuitive.
by JRnyc1221 on 2021/11/13 03:42
This has to be the most poorly designed app in the airline industry. The screens are cluttered. Everything one needs to do in the course of a trip is hidden or several actions away. The feature prioritization is horrible. Perhaps the worst user experience I’ve ever encountered. Your old apps were so much easier to use. AA: If your team didn’t spend cash on usability testing, you should. If they did, you should get your money back.
IPhone 6 Plus cannot run app
by Tekreck on 2021/11/13 01:13
App requires iOS 13 and phone will only update to 12.5.5. Oh well......
Flight delays caused me not to make it to work
by MitraAH on 2021/11/12 19:59
I started my day at 2:30am for a 5am flight from TPA to CLT to DCA. Due to mechanical issues with the plane in CLT my 7:56am flight to DCA was delayed all day. I was not placed on another flight until 1:22pm to Dulles. It was a long tiring day. I have been flying with AA for aLong time and flying is just not what it used to be. I was supposed to go to work in the morning in Arlington Virginia but never made it.
Redundant
by Ramses706 on 2021/11/12 16:45
Used app to check in. All 3 where checked in and boarding pass. At airport had to do process all over!!! What’s the use of using app or checking in on-line!???
Disappointing connection
by TopTierJenkins on 2021/11/12 15:17
Connecting flights are never made!
I will NEVER fly AA again!
by Lisey_04 on 2021/11/12 13:20
I was given the run around for two hours on my luggage being delayed before I was able to file a claim. My suitcase cover is damaged AND my lock was cut off. It was. TSA approved lock and could have EASILY been opened with a master key. They also messed up on my seating for both flights. I am done with this airline.
American Airlines
by AA is a jikr on 2021/11/12 00:47
The worst airline ever !!! Changed to SWA !!!
Missing a key bag
by Vinny751 on 2021/11/11 04:51
Very frustrated - one bag left behind in Charlotte. We had close to a 2 hour layover.
If you fly first class Avoid american
by naz chaf on 2021/11/10 22:51
If you fly first class I strongly recommend you avoid american. Rude and ignorant staff (you have no idea how many times I got an “I don’t know” reply for simple questions). useless advantage program (over 150k miles never used and switching from a first class ticket because of availability and still couldn’t get on the upgrade list and no one knows why). A staff member literally told me she doesn’t care if I complain (great customer service). Never flying AA again and taking my business to airlines that truly provide a better experience to first class passengers.
My TSA Pre Does Not Show Up on Boarding pass
by caemcp on 2021/11/10 21:36
Very frustrated. I can not get my TSA Pre to Show up on my digital boarding pass. So every time i have had to wait in line at airport to get my tsa entered. TSA is in my profile. I try chat but they want information i don't have as it is all digital and im at airport in a crowd. I just want a resolution PLEASE, thank you. ed
This is 2021 and app still crashes
by EdLewis2 on 2021/11/10 19:23
Raised my boarding pass at airport to be sure app worked. It did! Got to the TSA line, confident. Ya, right. The app promptly crashed. The TSA agent, very helpful gave me a good 5 minutes to fiddle with this crummy app. It never did work. I had to go out and get a paper boarding pass. There is no excuse for peddling deficient apps like this one. There are plenty of competent programmers who can get this going. AA: fire your app developer and try another, maybe a kid who can set up a useable application!
Tracker
by traqm on 2021/11/10 19:04
Not happy. Changed our seats and we did not get to sit together.
Take a note from delta
by Hgtdsahbbbbbb on 2021/11/10 18:37
American Airlines app it’s pretty glitchy. It constantly closes me out, and often if I get out of it and go back to it it takes me to the homepage again instead of the page I was on. My biggest complaint is that there’s no place to obviously see boarding time. When you click on your flight it tells you what time is departs, but not what time at Ford’s. I realize that usually boarding is 30 minutes prior to departure, but this is not always the case. Delta, Alaska, and even frontier airlines tell you what time boarding is in the app, as well as the departure.
Ok
by omgasronm on 2021/11/10 13:09
I have to say the app give accurate information but your service is horrible
The app. Is so now and covenant
by H55g57 on 2021/11/09 22:31
This app is a game changer for me.
Baggage claim
by Jdidnewluwsiws on 2021/11/09 21:15
Receiving Baggage definitely takes longer than it should!!
Does not support iOS 12.
by brianphd on 2021/11/09 18:26
No support for iOS 12.
App is great, but too many canceled flights
by lou sullivan on 2021/11/09 02:45
Booking is easy and convenient. But AA has to many canceled flights. What a way to zap the joy out of booking my flights with this app.
Doesn’t Function
by Abp9676 on 2021/11/08 22:00
This app DOES NOT work! All entertainment links led to nothing but pages that wouldn’t load. Absolutely useless except for boarding passes.
Great app
by INS22BOY on 2021/11/08 21:19
Great service
Worst app ever
by AA is the worst on 2021/11/08 14:32
Cant play movies , it’s not IOS or updates just poor management and AAs usual horrible customer service
Good day to fly
by Jhadden01 on 2021/11/07 22:56
You did good American. One big hiccup from me and you still made it happen without to much trouble.
Worse airline ever
by josh8274992 on 2021/11/07 22:50
Ignoring the fact you have to frequently stress if your flight will be cancelled or not, hands down worse airline and worse customer experience there is. Becoming spirit airlines in their attempt to nickel and dime you.
Baggage
by Mickey S. 5958 on 2021/11/07 22:07
On my way to Guyana on 10/28, I was rerouted at phi my bags did not come with me , when I got to Guyana a phone number show up on the app to call about the bags, I call the number on the app it was a non working number, Good job managers.
Pure Garbage
by NCboy77 on 2021/11/07 21:30
I missed my flight because of the stupid app.
Randomly cancel flights and don’t allow to rebook
by QuahKing on 2021/11/07 21:22
They expect you take a refund and rebook on your own at a higher price even though there are available flights in the same class showing up on aa.com
La peor experiencia
by soldado lokote on 2021/11/07 17:26
Domingo 7 de noviembre del 2021 estuvieron cambiando de sala a cada rato primero me dijeron que saldría en la sala B47 del aeropuerto de dallas después cambiaron al B43 después de estar ahí una hora nos volvieron a cambiar ala sala B28 esta aerolínea es una basura no la recomiendo si tienen posibilidad tomen otra
Locks up constantly on my iPhone 13 mini
by Badapp Advisor on 2021/11/07 04:10
App needs tweaking.
First American Airlines flight
by ndinimukuru on 2021/11/07 01:19
I enjoyed my journey tremendously. The ground staff was amazing, they treated my mom, who needed wheelchair assistance, well. The crew was extremely professional and the flights themselves were smooth and stress free. We arrived in Tulsa early which was a bonus for us. Keep up the good work American Airlines you’ve gained two passengers forever!!!
flight 6085
by Teresa Nelson on 2021/11/06 18:58
My grandson just returned from South Carolina on flight 6085 which was very turbulent. He’s 10 years old it’s probably his third flight but he got motion sickness from all the turbulence and the pilot came out after the flight was over and gave him a pin the wings made his night made his day thank you for your consideration and I’d love to know the pilots name so I can send him a personal thank you
Over entitlement
by Ick8765309 on 2021/11/06 16:35
Customer service in Philadelphia was a joke. She was very short with customers and expressed an over entitled attitude towards many. “She didn’t have time” to deal with them she told her other gate agent. The Flight attendants on the PHL to ORD flight announced to all they she “didn’t need the eye rolls and head shakes”. She had a very indignant air about her. When she approached me I was properly wearing my mask. She then told me my mask was not approved. I’m not sure what made my mask not approved as it fit everything they told me it had to. No valve, covered my nose and mouth, was not a neck scarf or gater. I would like to see what regulation she was quoting that I did not conform to like a good little sheep. Over my last 4 flights I have had a $150 knife stolen out of my checked bag, a bag ruined, and witnessed crappy attitude from 3 people wearing American Airlines uniforms to numerous customers that are providing them jobs.
Please Upgrade!
by Pee Wees Dot on 2021/11/06 16:28
You have not upgraded the app to be compatible with IOS version 15.0.2. As a result on my flight on Nov 4th, I was unable to view any videos on my flight. I know this is the problem because my husband’s version on his Ipad is a earlier IOS version and he had no problem. I see you did an upgrade on 10/29. You need to do another one, soon please. I fly back on Nov 11th and I’d really like to use the in flight entertainment.
Track your bags
by mglouch on 2021/11/05 23:46
Why do you have to input your record locator number when the app already knows who you are? That’s really stupid. Even stupider is I have to find a nickname that has not been used in order to execute the send of this complaint. Whoever designed your app just does not understand how users want to work with it.
Lousy
by jorgejkoechlin on 2021/11/05 23:01
Miss Alvarez at DFW Service desk Gate 24 did no even offer solutions. Like old time lousy service to a Platinum member for life
Was a loyal Customer
by Zphib12 on 2021/11/05 19:47
This company is the absolute worse. In 1 week they have lost 2 of my bags. I WONT FLY AMERICAN AGAIN!!
Times are Tough
by Sweet Nik on 2021/11/05 19:04
I know American Airlines has had some hard times recently. I believe much of this is related to the consequences of Covid to people and our society. Nonetheless, you're still a great organization and I believe you're doing the best you can. Had a great trip to Miami today. Thank you that is working well for me.
Excellent App
by CharlesMathis on 2021/11/05 17:18
Very easily used.
Great
by X Facebook since updating on 2021/11/05 14:47
Enjoyed today
Where’s the upgrade button?
by suzya42 on 2021/11/04 21:44
Wanted to upgrade but could find how to request
TSA @ LGA
by east 0717 on 2021/11/04 19:34
Longest line I’ve ever been on. Please don’t test new TSA vendors during a pandemic. Never heard of Be First. Please get Clear.
Cancelled flights
by 2368101214 on 2021/11/04 15:51
Cancelled flights with rude staff, as usual.
AA Flight
by LOLO OS on 2021/11/04 00:48
Although a short flight to Nashville from Philly - there was no air so it was very hot. The beverage service was subpar as you only were able to get a half can of soda!! Very disappointed for the price of tickets!
Needs update
by deano69x on 2021/11/03 12:37
When I need the app it doesn’t work. It keeps crashing and shutting down the app this is really annoying. I have a new phone so it’s this app that keeps crashing.
Crashes
by scooter3162 on 2021/11/03 12:26
Immediately crashes on opening.
Flight 590
by The69CamR on 2021/11/03 02:01
It is not right to cancel a flight after everyone is onboard and baggage loaded also and then to offer one option 30 hours later is just adding insult. When will the truth come out and customers property compensated?
Delayed
by Gette157 on 2021/11/02 01:49
So not my AA, I know!!!
Very helpful!!
by marley_mae on 2021/08/28 19:20
I downloaded this app for my most recent trip to California and I’m so glad I did (I don’t know how I would have survived without it)! The app was great at getting me checked in/boarded, keeping me updated on my flight status and luggage status*, as well as keeping me informed on gate changes (which gave me so much peace of mind for someone who has never flown solo before and hasn’t had much experience with airports) *The one suggestion I do have for the app would be to only send notifications about baggage claim to those people who actually need to pick up their bags. Going to California this didn’t happen to me but coming back, I had a moment of sheer terror because I got a notification saying that I needed to pick up my bag for my connecting flight which would have made me late for the next one. After asking the person at the gate if this was true they looked at my baggage claim tag and told me that my luggage would be transferred and that sometimes everybody on a particular flight get that notification even if it doesn’t apply to them. Eventually, the app updated my bag status to being loaded on the plane as I was boarding but I definitely panicked for a good 10-15 minutes. Other than that one thing, I had nothing but a positive experience using the app
Terrible app
by Swooshn1 on 2019/01/19 16:46
Terrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app.
Horrible experience with VeriFLY
by eubanks6703 on 2021/04/06 00:24
Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.
Most things good but service reduction on flights truly a sad way to skimp on service to save money.
by slpoulos on 2021/03/21 23:58
The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit.
The app is great
by stewbinator on 2019/02/28 04:44
I read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues.
saved me so much time
by luciano_menzo on 2021/02/08 16:36
I had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this.
Worst flight experience ever
by samuel sicairos on 2021/07/18 22:38
Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.
Terrible App from a Horrible Airline
by L1011fivehundred on 2021/08/04 17:04
The only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin.
Made whole trip convenient!
by ViridianPhoton on 2019/07/17 17:15
This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!
I love this app! By far the best airline app!
by Ellejayare on 2019/05/08 00:07
I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!
Amazing how bad this app still is
by Rudder61 on 2019/12/13 22:29
I use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems.
Complete Lack of Support
by Phileas Fogg's 'stache on 2021/07/20 15:16
As AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you.
American - The airline of last resort
by ABHTCAN on 2021/10/17 14:50
Woman at gate told us we had to check our carry on bags because it was a full flight and they were out of overhead space. I objected mildly because my carry on had things in it that I need/that can’t be lost or delayed. Was told they very rarely have issues with bags and that if I didn’t like I and my bag could not board. Awesome start to the AA experience! I surrender my bag and board the plane to see that two-thirds of the overhead bins are empty. I say something to one of the flight attendants about having to check my bag because of lack of bin space and get the same story about it being a full flight. Why do I have to check my bag so that someone boarding after me has room in the overhead bin? As the FA’s prepared the cabin for departure they shut the doors on all of the still empty overhead bins. At least, according to the AA app, both of my bags made it on the plane. Unfortunately, when we arrived at the baggage claim in Miami we found out that was a lie too. My checked bag and my wife’s checked bag were still in Cincinnati. Every time I give you a chance to earn my business you give me reasons to consider you the airline of last resort.
Inflight entertainment is terrible
by Shrine17 on 2021/07/12 12:41
The aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system.
Reliable information, very professional. No stress!
by Chicago Dad151235 on 2018/01/31 06:59
Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose.
Great App, Continuous Development
by MiscMel70 on 2019/06/24 23:30
I just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!
Never again, shame on American
by nicholeenPragle on 2021/08/29 15:03
I will never fly American again. 1 star is too many. The plane needed repaired and they told us it would be 15 min. It took 3 1/2 hours . The temperature out side was 90 and we had NO air conditioning in the plane . We had to wear our masks. We were offered no water ! My daughter had 3 children under 4 years old . Her one year old was ripping her clothe of because of the heat with sweat pouring off her. NO ONE asked if we needed help! Not even offer water . One woman did bring a tiny cup to my daughter. No flight attendant ask. My daughter had to ask if they had any type of snack for her daughter to help calm her down because she was crying hysterically. There was even a Christian group on there and not one of them ask if there was anything they could do until we were getting off the plane . It wasn’t until after 3/4 of the plane was unloaded did some one say let the mother and and her babies go and then ask to carry a bag . Also right before boarding the plane they never aloud people with small kids to board first and as we were boarding people were cutting in front of us. Shame on you American Airlines ,Shame on you.
Least Useful Airline App. And Airline.
by RedDirtNerd on 2019/02/04 05:30
Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness.
perfect!
by grace herren on 2020/11/23 15:00
this app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!
Becoming less useful esp on the Watch
by GumbyN on 2019/10/08 14:46
I usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!
$450 Glitch
by ❤️G+ on 2021/10/09 08:55
Today, I needed to change a flight reservation to another time. I logged on the mobile app to make the change, but the app stated that the changes were unavailable. I tried this twice with the same result. Then, I called American Airlines to get the problem fixed, but they were slow and unhelpful. I had the same issue with their website when I tried to book online. I finally called the call center and was able to get help. Throughout this entire experience, American Airlines continued to charge my card for every attempt. By the time I was able to get a flight change, the price of the change had risen by $100. American refused to revert the price to the original, even though a glitch in their system made me unable to make the change. Additionally, I am having trouble reaching the finance department in order to get a refund for all the flight changes which I did not receive. American has wasted nearly a full day of my time and cost me an extra $450 in flight changes on top of my $380 ticket. Please do not use their app or website and just book through another airline.
HORRIBLE CUSTOMER RELATIONS!!
by LukeG2407 on 2021/06/06 22:59
American Airlines has lost my business. I have been an AAdvantage member and have flown with American the past 8 years. I recently took a trip to Costa Rica in May. My flight was from Dallas to San Jose. When approaching San Jose the visibility worsened due to fog. The pilot did not land the plane and ended up landing at another airport in Liberia, a 4 hrs behind schedule. I am not against his decision for safety reasons, but multiple planes landed in San Jose after our arrival time. Upon arriving in Liberia, we were told we would be placed in hotel rooms and flown to San Jose in the morning. Once we got off the plane we were told the hotel did not have enough availability for everyone, and passengers other than families would have to be shuttled 4 hrs to San Jose. I agreed to this at customs. After getting through customs, we then find out that the shuttle only fits 20 people. I then booked a taxi with 3 other passengers I met on the plane. I contacted customer relations after returning home to be compensated for the money spent on taxi and time lost. I was told they do not compensate for weather issues, and since I chose to take a taxi they would not reimburse me.
Inconvenient and Behind The Times
by NewiphoneLady on 2018/03/24 11:36
American, you do a great job with so many things, but check out your competitor’s app and websites compared to your’s to update yours and make them both more user-friendly and alleviate stress on your employees, especially during busy travel times. Unlike United’s app, you can not upgrade your seats, other than within Coach....how much money are you missing out on from your customers from people like me who are too busy to sit on hold for literally sometimes hours or await a call back for hours only to be put on hold for close to 30 minutes before you can speak to someone. Give your customers to do business with you how they want to and your competitors are already doing. This, I would think would accomplish the following: 1. Allow much of your customer traffic to flow through your most cost effective channel: mobile and web sites 2. Make you more competitive and attractive with doing business with consumers the way they want 3. Give your company more revenue by allowing busy customers to upgrade to premium seating or change flights easily and at the last minute, which you might not have gotten otherwise. Research this channel, and I’m guessing you’d see you are leaving a lot of money on the table. Until these things are changed on your app or website, I, and many I know, will choose a competitor for the majority of my flights even if more expensive due to the convenience and upgrade factor they have in their apps and website.
Pretty good....most of the time
by If hes Toph I am Sli on 2020/10/02 01:24
App runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance.
App is terrible.
by Brandspro1 on 2021/06/08 02:37
I have used this app for years and it has been a reasonably good travel tool. However, recent updates have made it aggravating at the best of times and infuriating at the worst. Why, for instance, can I not quickly and easily find my account activity? Why am I constantly asked to login with my password when every time I do I check the box that says “Keep Me Logged In”? Why am I constantly being forced to update the app, seemingly every time I want to use it? And when I do, it is NEVER better! And I am forced once again to login with my password! Navigation is far from intuitive and user friendly. Simple tasks like adding my frequent flyer account number to a reservation was so difficult that in the end I gave up. It was less aggravating to write off the mileage/segments etc., than it was to try and add the number to the reservation. Perhaps, American, you should have your app developers take a look at United’s app to see how it should work. This simply strikes as a “don’t give a ####” app from a “don’t give a ####” airline.
First Class Amenities = 0
by MickiThompson on 2021/01/08 21:46
Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money.
AVOID THEM!
by Cake4200 on 2021/02/15 20:17
I promise I will NEVER book with American Airlines again and I would very much advise everyone to stay clear from this company. I had a flight to Miami from Boston and that flight was extremely overbooked to the point that they had people sitting next to eachother in 3 seats . I had to sit IN BETWEEN two people in the middle of a pandemic. I couldn’t even move my arms without touching the other person’s . It was terrible. There’s absolutely no social distancing protocols on this airline . If you know you overbooked why not get a second plane ? Also have to mention the fact that I missed my flight going back because the lady said I can only have two carry ons(I had a small suitcase, the mini bag that comes with my suitcase and a backpack) I always carry those on on all flights I take( I usually always book with JetBlue and never had this problem) so I ended up having to pay $30 for a checked bag which was very upsetting . Bottom line this is one of the worst airlines companies and I wouldn’t waste my time booking with them again.
Not too good
by Duhcsdjn on 2020/08/29 15:39
The app makes it easy to view your reservations, but when you try to make changes like add seats or bags, it rarely works correctly. I tried to add checked bags to our first flight and was charged the $60 though it did not work. I later tried to reserve 2 seats for a flight through the app and I was charged the $38 on 2 different debit cards that I tried without it working. I had to call American Airlines both times and was told I need to wait for the charges to “drop off,” but I had to pay again in both instances to have the checked bags and reserved seats. Would have been nice to use the money that had already been taken out of my account to make the reservations but when you call AA, they claim that they do not even see charges made. All in all, very frustrating when you cannot use the money you are supposed to still have in your account until the charge “drops off.” Will not be using the app to make changes like these ever again.
DO NOT BOOK WITH THIS AIRLINE
by Marsh61623 on 2021/10/17 16:11
I travel at least a couple of times a year and consistently have issues with American Airlines. They scam you by not allowing you to pick your seat unless you’re willing to pay for priority. They have done this to me on several flights where they insist that it’s a full flight so they cannot let you choose a flight and then when you get there it turns out they didn’t let half the flight pick their seats and assign them at random. The flight attendants refuse to help you and when you call customer service they say you have to talk to the flight attendants. Like I said they do this on multiple flights of mine to try and force you to pay for the priority seating, which isn’t even nicer btw. Additionally their planes are outdated without phone chargers or TVs. If you’re going to fly cheap you may as well go with Spirit which typically cost less and at least allow you to choose your seat. This is very important to some of us, like me who is claustrophobic. ABSOLUTELY DO NOT BOOK WITH THEM FOR YOUR OWN PEACE OF MIND.
Great app on day of travel
by jmltx on 2019/09/03 22:48
Not sure what the poor reviews are about... certainly more about service issues than the app itself. As a weekly AA flyer, I find the app to be very helpful and intuitive. I don’t need to dig all over like the United app. Everything is on the home screen and it’s dynamic to what I most need at that time. Favorite features are the ability to order food from restaurants at DFW and a few other airports - need more! - and see the terminal maps to plan out a quick connect. Rebooking is great when it works, many times though the rebook option doesn’t show up in app timely for me. I get the text message about a cancellation or delay and race to the app and the rebooking shows sometimes but not others. Otherwise very positive experiences with the app!
App is Beautiful But Needs Multi-City Booking
by carterandkevin on 2020/02/09 18:59
Let me just say that this app is gorgeous, easy to use and man it just adhere’s to the idea of “knowing what the user wants to do before the user knows what they want to do”. The interface is simple and easy to use. Booking flights is so so easy. Now, with all of this being said, this app cannot he used for booking multi-city trips. I do wish that they would at the minimum, put a message telling the user to go online to the website in the event that a multi-city trip is desired, besides that, I have never had a single problem with the app. It has only crashed on me once in the 2+ years that I have used it, which JUST PHENOMENAL! If there is to be a hall of fame for travel apps, American Airline’s App should be in it!
Hmmm..
by bodmodkub on 2018/10/25 08:10
I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me.
Do not use to rebook for delayed flights!!!!
by fthgtiu on 2021/04/17 13:42
I encountered bad weather and my flight was delayed. The app indicated that I was rebooked and confirmed on another flight. So far, so good. It showed other options which I selected and was confirmed on a faster way home. Nice. However, the app now showed that I was confirmed on multiple flights home but no seat assignments. That was confusing! I went to the gate and waited over an well an hour to get a seat assignment only to find that out that I would not get one. The service desks were closed so I walked around until I found an approachable gate agent to help. My luggage arrived home 4 hours before I did. Could I have traveled on the same flight as my luggage? Not sure. What needs fixed: 1. Allow users to see seat maps when rebooking. 2. Do not allow multiple confirmations. 3. Assign seats. 4. Give the user warnings if they are may be selecting a bad choice, such as a next day flight or an over booked flight. 5. Help users get to a agent when needed.
Lacks important features
by ...1690 on 2019/08/16 21:10
Frequent flyers need specific features which are just lacking in this app. It needs the ability to see ALL open seats on the flight you are on. It only shows the ones in your class. You can not tell how many seats are available for an upgrade which is something you really want to know. You have to act like you are booking a new trip on the flight you are booked on to see available first class seats. The upgrade list is not available to view until inside the 24-hour mark. Why? Other airline apps show this all along. The app will only show Admirals Club locations at airports OTHER than the one you are at if you have location tracking turned on. It will never show locations at the airport you are in. That is the only airport you care about at that moment. The only way to see the current airline locations is to turn off GPS in the app. Just bad programming. The ability to see alternate flights should be an easy thing. If your flight is delayed or cancelled I’d like to quickly and easily see options without acting like I’m booking a whole new flight which shows all flights for the day including ones that are already gone earlier in the day. There needs to be some thought and consideration for the basic needs of their frequent flyers on this app.
App has serious limitations much like American Airlines
by LaBradFord Shabazz on 2018/04/04 11:38
The app did not allow me to download multiple boarding passes. I was able to download mine but not my 9 and 6 year old daughters’ passes. I went to my laptop just to see if I could get them. I had to enter unique emails for each traveler in order to receive the boarding passes electronically. Thank goodness my daughters have email accounts I thought sarcastically. The point here is why go through the hassle?! Just get the passes printed at check-in. The other issue is the constant searching for my trip with the record locator. If I have a profile in the app and online, why doesn’t the app or the full website version keep a record of my trips associated to my profile? Why do I constantly have to input my record locator to view my upcoming trip? Much like American Airlines, this process was inefficient. The airline lost my consistent business years ago. I took this trip as the low cost option against my better judgement. I guess one gets what one pays for.
Reliable app, bad video integration
by Userzz on 2017/12/01 02:39
Seems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?
We are American!
by Eh-vegas on 2018/10/04 10:03
It’s always great with American airlines because they listen. I have always taken the time to communicate with American Airlines and noticed that it does work overtime. I appreciate the constant upgrades that American brings to make it better and better each time. It’s a parent did American wants to be number one and I realize they’re not perfect, they are working hard to make it the best American Airlines possible. I appreciate this so good and hopefully some integrated parts will make this a better experience. Knowing how much time it takes to develop and tweak apps and sites, I appreciate the time invested to continually give us a great experience as we fly across this country with American Airlines. Thank you once again for serving us with excellence.
Unwanted seat change
by hdrider458 on 2020/02/09 03:04
I booked this flight eight months ago, at that time it was wide open, paid extra for an exit row seat towards the front of the plane as I always do because I’m 6’3” tall and don’t like squeezing into the other rows. When I checked in the day before boarding, I realized that they moved my seat out of the exit row, and to the back of the plane, right next to the toilet. When I complained at the gate, I was told there’s nothing we can do about it when there’s an equipment change. The only change I think happened is that they combined two flights and threw us anywhere they could. If I wanted to fly in a cattle car, I’d fly southwest or spirit. I don’t usually complain, but this is the second time this has happened to me on American Airlines. I may only fly a couple times a year, but I don’t think this is good customer service when I purchase my ticket 8 months in advance and then you do that. That surely isn’t selling the difference to me.
Most annoying app ever!
by NYC Cre8ive on 2019/12/06 16:16
My latest complaint I will add to a long list of why this app is terrible: now every time I open the app whatever flights I have in there cause a notification to display saying FLIGHT: AA NNNN ORD to XXX Location changed to ... but the location hasn’t changed and it states this every time the app opens. EVERYTIME! I’ve long had a major problem with the way AA hides the frequent flyer info until the very end of the purchase process - then that info goes away and can never be found again. They also have a problem in the app when you are flying from East to west and cross the international date line and try to purchase a ticket for that day. Example leave ICN at night to DFW and just before landing try and purchase a ticket for DFW to anywhere. Your phone is a day ahead and they populate the date field with a calendar that won’t let you select the prior day. So you’re forced to wait until you land and your phone clock resets.
My KTN Was MIA
by ACe35 on 2021/11/24 18:02
I loaded my KTN last week to my account when I received it however when I got to the airport it wasn’t printed on my boarding pass or showing in my app. I went into my account and there it was as I entered it. I contacted AA through the app, they asked me what my KTN was, I gave it to them, they said it was already in my account so try again. They said to print my new boarding pass but I was already at my flight gate. I informed them of my frustration of going through general check in and they told me to speak to someone at the counter. I checked my app and my boarding pass in the app and nothing was changed. I went to the counter at the gate and the worker said that has to be handled at the ticketing counter. Maybe it will be fixed for my next flight.
Solves issues I didn’t even know I had
by Dr. Nilsson on 2020/03/09 19:33
The American Airlines app is an essential for traveling. It is easy to navigate, has everything that I expect to see and look for right on the home page and sync’s seamlessly across all my devices. The bonus is that that there have been many times when my flight is delayed or cancelled and the app already has a notification and allows me to select new flights right from the app. I see other people scrambling to call AA and being on hold for ever and getting frustrated. All while I’ve already been notified, changed my flight, picked my new seat, and tracked my bags. Please keep it up AA, I only hope it gets better from here.
Bad bad and worse
by ImSyTh on 2021/07/28 18:16
The app is very hard to use the delta app is much better the flight attendant are rude and lazy terrible service and the app is so glitchy. American is my last choice for flying. They always forget to bring the snack cart. Me and my family were in the terminal then we realized I was far apart from the rest of my family they were to lazy to do anything about it the seats were main cabin when we paid for business. When we were going back to Orlando from Dallas I smelt something very bad on the plane and I threw up. when we got to Charlotte I got a new shirt. for our suppose 1 hour layover which turned into a 14 hour layover we were supposed to take off at 11:00 am we ended up taking off at 12:20 am the next day and landed at 3 am then we had to drive to pompano beach so we didint get home until 7 am we were awake the whole night literally the whole night if I could rate this airline negative 5 stars I would.
Over entitlement
by Ick8765309 on 2021/11/06 16:35
Customer service in Philadelphia was a joke. She was very short with customers and expressed an over entitled attitude towards many. “She didn’t have time” to deal with them she told her other gate agent. The Flight attendants on the PHL to ORD flight announced to all they she “didn’t need the eye rolls and head shakes”. She had a very indignant air about her. When she approached me I was properly wearing my mask. She then told me my mask was not approved. I’m not sure what made my mask not approved as it fit everything they told me it had to. No valve, covered my nose and mouth, was not a neck scarf or gater. I would like to see what regulation she was quoting that I did not conform to like a good little sheep. Over my last 4 flights I have had a $150 knife stolen out of my checked bag, a bag ruined, and witnessed crappy attitude from 3 people wearing American Airlines uniforms to numerous customers that are providing them jobs.
Flight Attendant Experience
by go0313 on 2020/06/15 03:43
To be honest, I prefer flying American most of the time and usually have a pretty great experience. I find the AA team to be pretty hospitable but on my flight tonight, I was disappointed by one flight attendant. I was on AA 2236, service between LAX and DFW. Now, I am aware of the COVID situation and how this is new for all of us. This particular flight attendant was walking to collect trash and she passed our row and was taking trash from the row behind us. There was noise and shuffling around while they attempted to get their trash to her, so my husband tapped her shoulder to get her attention. He had said excuse me several times and she did not show any acknowledgment of hearing him. She turned around rudely and barked, “ I got it!”. It honestly floored me. I had never seen an attendant react so rudely. It left a bad taste in my mouth and perhaps that flight attendant should be mindful of her tone for future instances.
Not user friendly at all
by Planetarium54 on 2017/11/22 14:00
This app is the most complicated, non intuitive design I've ever come across. Whoever developed this app did it from a technical capability standpoint, not a user standpoint. A very common error in software development. Their business analyst or product owner should have let marketing drive the development of this app, with tons more focus group feedback from customers on what they like and don't like. If you guys want to develop a much better app, contact me ;) Trust me, you are suffering from a bad app experience, and I'd love to help. I develop software and am a certified scrum (agile methodology) master. Also, your web app encounters errors causing it to not sync with your mobile app, thus users are not getting their total miles. Your web app is not linked well to the Citi page for credit card registration. These tech issues are common in situations with a lot of technical debt. Too many corners were cut. Invest in redoing this, please. The user experience is horrible.
Not uptodate flight & gate notifications!
by DoogieBo on 2018/01/09 12:46
This is a useful app. However, you can’t depend on it to give you the latest up to date flight info. You can get Email notices from your ticketing, but this app doesn’t reflect the latest flight time or gate information. It always seems to be at least one update behind, even after forcing a manual refresh by swiping down. And the latest update is the only one that matters, especially when there is a gate change, or worse, an earlier departure time after a previous delay notice! This app needs to reflect the latest and most accurate flight information or it is useless. Update: now I’m waiting to boa d another flight. There has been a gate change. All the departure displays still show the old gate, the old gate still shows it’s incorrect status, and the new gate shows a different flight altogether. How is a traveler supposed to know what is the correct gate. Of course, this app is silent...
Great App!
by PIT Traveler on 2019/09/29 11:27
I travel weekly for work and have to use a third party to book my flights. I love that my flight reservation appears right in the app and all I have to do is “check in” when I am ready. I don’t have to enter confirmation Numbers or anything. Also, my TSA precheck icon appears right on my electronic boarding pass(no action required from me). The flight and gate updates/alerts are extremely helpful too! To have a seamless app. experience - make sure your third party travel agent is entering your American Rewards Member number and your TSA Precheck number when booking your flight. Also, I made sure that the Airlines account has my TSA precheck info as well.
Horrible costumer service !!
by WHATAVAR on 2019/08/27 22:54
Out of all the airports all over the world the worst service by far from American Airlines is in la Guardia Airport and Miami International, the All Seem to be in a terrible cranky mood 24/7, never are never willing to help all they do is read the rules by the book. If you are looking to get your status Gold or Platinum back... GOOD LUCK with that. Always over charging for seats even if you have status, if you don’t they charge you 90$ for an emergency exit flight from Miami to NY, almost the cost of the ticket ( doesn’t make any sense), all the flying attendants are in a bad mood ALWAYS barking orders during the flight, the have ZERO clue how to make the costumers happy. We had to do an emergency landing in Baltimore going to NY for ABSOLUTELY no reason they couldn’t they you why then made us wait almost 2 hours in Baltimore inside the plane and didn’t even bother giving us water or a cookie, when I asked for coffee they said : WE DONT HAVE COFFEE RIGHT NOW ! The only thing they have is a lot of flights everyday but no matter what you always have a terrible experience with AMERICAN AIRLINES. If you are traveling to Europe the breakfast is a muffin and fake orange juice. They are sooooooo cheap in everything they do, all the planes are old inside. IF I KEEP GOING I WILL BE HERE ALL NIGHT WRITING BAD REVIEWS. AMERICAN AIRLINES : PLEASE STEP IT UP
Next to usesless
by toph3rprime on 2020/01/05 15:58
It’s ok when it works but you can’t do a lot of stuff on it besides getting your boarding pass and tracking baggage. It sends you to the “full” site on a browser, which ends up being just the “mobile” site that also doesn’t let you do everything. Yesterday my flight was delayed multiple times and the app had no updates except the first time the flight was delayed. We received a card with info for changing flights but the app, the website, and the phone number in the card were not much help. I did get a new flight that I was assigned but the info and seats were wrong and there was nothing I could do to change it. I had to stand in line for two hours while the app still said the boarding and take off where an hour prior to the current time. So much for new technology. You still need a live person to fix problems.
Rating Trends
310,244,282,302,361,319,215,195,579,298,296,307,361,393,451,363,0,669,394,365,302,404,317,326,331,335,377,336,438,381,305,400,362,305,326,358,325,318,361,335,296,323,425,347,0,470,0,737,334,537,389,407,410,379,375,328,232,390,280,327,208,0,589,344,359,309,317,320,330,308,418,316,359,332,323,297,305,416,395,345,348,371,369,339,341,286,299,353,168,359
All Versions
4.0
190,332 total
 5
151,172
 4
15,347
 3
5,404
 2
3,593
 1
14,816
Current Version (2021.18)
4.0
181,675 total
 5
149,180
 4
14,484
 3
4,576
 2
2,642
 1
10,793
Version History
More...