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App name
Seamless: Local Food Delivery
Description
Order food for delivery or pickup from a huge selection of restaurants near you. Dine with Seamless and get local menus, fast, easy online ordering service and the best places in New York, where and when you want it. With no hidden fees and exclusive deals from nearby spots and exclusive restaurant partners like McDonalds and Taco Bell, it’s no wonder Seamless is how New York eats. Top 5 reasons to download Seamless: 1. Explore the local food scene with Seamless — all 5 boroughs, no hidden fees 2. Discover exclusive food delivery deals you'll only find on the Seamless app. For a limited time, get your Taco Bell favorites delivered free with orders of $12+! (Terms apply.) 3. Reorder favorite meals faster with Express Reorder 4. Track your order with real-time delivery updates 5. Preorder your next meal up to four days in advance Easily search by cuisine or dish & view ratings of Seamless restaurants from other New Yorkers for no nonsense, honest reviews Never be without your favorite eats again. Seamless has a huge selection of delicious restaurants that deliver wherever you are — Brooklyn, Queens, Manhattan, the Bronx, Staten Island, or wherever you’re hungry. Got a go-to sushi order that’s never let you down? Tap "Express Reorder" to quickly bring a previously ordered meal straight to checkout. Craving Taco Bell? Just type “Taco Bell” into the search bar and a listing of the nearest local Taco Bell spots will pop up. All you’ve got to do is pick your place, choose your food, and place your order. It doesn’t get much easier than that. Seamless has numerous ways to pay — Apple Pay, Amex Express Checkout, PayPal, Seamless eGift Card or a good old-fashioned credit card. Whatever is fastest for you works great for us. Searching for McDonalds delivery in NYC, the tastiest tamales in the Bronx, the spiciest hot pot in Queens or the freshest pasta in Brooklyn? Download Seamless and see how New York eats. Free delivery terms: Must be a first-time Seamless diner; offer limited to one use per diner. Order must be $15.00, before tax, tip and fees. Discount is capped at $5.00 off your order. Valid for Delivery orders only.
fake but ok
by ChessLover323 on 2019/10/19 05:19
most of the restaurant reviews in the app are fake and probably so are their App Store reviews
To many fees
by Boopdean on 2019/10/19 01:21
Sick and tired of all of extra fees now
Duh!
by BoonG on 2019/10/19 00:07
I mean, can’t you tell! My poor credit card!! 🤣 This app does its job well.
Never even got what I ordered
by DancingNutella on 2019/10/18 23:44
I thought I’d try this app out since I use Postmates and DoorDash a lot, but I was very disappointed. My order never even came. I tried calling the driver but he didn’t listen to me and hung up. I let Postmates know and asked for at least the tip to be refunded, but they wouldn’t even do that. They just offered a coupon for the future, but why would I ever order through you again if I didn’t even get my food? Also your ads on YouTube are repetitive and annoying.
Always on point
by fgkkkdddd on 2019/10/18 16:06
My go to...any issues always get resolved quickly.
Liars
by Sirsilvermax on 2019/10/18 15:43
When you place order, it says confirmed aka they call restaurant and confirm the order. In fact it is automatic and half my orders at night do not come in and i call seemless 2 hours later with same problem and nothing but my money back and everything being closed and me starving!
Coupons
by Neesie23 on 2019/10/18 14:34
Never get a good coupon!
Solid
by Zmoney111 on 2019/10/18 01:37
Customer service was not helpful the one time I needed them. Besides that a great service.
Seamless is convenient
by abawol on 2019/10/18 01:06
I had an issue recently and unfortunately I was not refunded nor was there anything they could do for my horrible experience with one place. Fortunately there’s many good restaurants to order from on here and most give me great experiences! It’s super convenient I don’t have to drive anywhere or do anything but have it delivered to me! Thanks Seamless!
Life is hard Seamless is easy
by NewYorkisimpossible on 2019/10/18 00:02
Whether it’s a chill times with friends kind of day or an end of the week f*** it i live in a hard city day, seamless is there.
Perfect customer service
by MacBeth on 2019/10/17 23:47
And perfect delivery! 5 stars
Do not order from places that use grubhub delivery drivers
by vvvbbcvjduhvj on 2019/10/17 21:18
Left my order on street w stranger. They don’t want to refund.
DON’T WASTE YOUR TIME.
by T. Coffield on 2019/10/17 21:15
My partner is currently on dialysis so these delivery apps are great at times but TRUE CUSTOMER SERVICE plays a really big part when using these delivery services but they all come with limitations. After placing many orders and having our food consistently and constantly incorrect. I decided to browse the App Store to see if there were any other delivery apps that serviced my areas with different options. I came across “Seamless” downloaded the app to give it a try. Once download was complete, I opened the app and right off hand I noticed the interface seemed very familiar. I proceeded to setup an account and unbeknownst to me my information was pre-populated. I felt it was my phone that may have pre-filled in all my information. I didn’t think anything about it. I was offered a discount with my first order. After placing everything in my cart I went to check-out and given a discount code to use once my order was complete. I tried to use the code but the code was invalid. Reasoning: “This code is valid for first time users only” as I was so confused by that message. I decided to chat with customer service within the app. Upon chatting with the customer service rep I was immediately reprimanded for trying to cheat the system. I was told I already have account. I informed the rep I have never used this app before, their response was, you have a “GRUB-HUB” account. I was shocked but not surprised. That’s something common in the U.S., companies are allowed to have multiple subsidiaries. It’s sad but hey, there is nothing you can do about it. Just be warned, “Seamless” is grubhub. In my case they have the same options with the same prices, fees, and incompetent delivery drivers. The old school customer service is gone. There isn’t one company that have workers that’s welling to go “above and beyond” any longer. One or ten bad experiences will no longer break a company, it’s enough people in this country that will keep a company afloat. SAD BUT TRUE. I no longer use any of these apps. I use Uber to pick up my food, at least I’m sure I will be correct plus I earn Uber points.
Very healthy food
by malinka.usa on 2019/10/17 19:39
Amazing delicious and very beautiful food. One of my favorite so far
Late deliveries
by a98101 on 2019/10/17 01:41
Ordered at 8:13PM. It’s now 9:39PM, 25min outside the estimated delivery window and the order still has not arrived. The app takes no responsibility for late deliveries and offers no recourse on the app except to call the restaurant. We called the restaurant and all they did was say it’s out for delivery and we’ll need to keep waiting. Tried it once and will never use this app again. It’s faster for me to just walk to the restaurant and pick it up myself.
This app and costumer service is absolute TRASH!
by Jor🖤 on 2019/10/17 00:07
I waited 3 hours for my food! Not once but twice!... the restaurant called me just as upset as I was because they couldn’t believe the driver hadn’t reach to pick up the food🤦‍♀️... then I got In contact with costumer service for them to tell me 30 more fricking minutes and they “deeply apologize”!. Always apologizing but never fixing the actually problem.. listen man don’t waste your time cause this is shit😒.
Best food app
by LEXBBLOX on 2019/10/16 20:05
The only app I use to order food, simple and fast
No quality control
by Victimized customer on 2019/10/16 15:52
Seamless signs restaurants up indiscriminately. Rude driver, unhappy reception, orders delivered uncooked and sometimes without utensils is what you can expect.
First order with Seamless cancelled
by KellyAnnC33611 on 2019/10/16 14:36
I received a gift card for seemless, I have had major surgery and unable to cook. I ordered breakfast and then get a text 30 minutes after placing my order that my order has been cancelled by the restaurant? Is this typical? I haven’t had this happens, ever, with Grubhub or Uber eats. It’s certainly inconvenient. There was no reason just an email saying prepaid would be refunded in 3-5 days by my bank which doesn’t really apply to me as I used a gift card. Anyway, went in and ordered from elsewhere!!
Don’t honor their coupons
by coupon dont count on 2019/10/16 03:14
I had a coupon that said to download the app and place your 1st order and receive $12 off of $15, bull crap. They didn’t honor my coupon but that’s their lost cus I live in Far Rockaway my bro lives in the Bronx so I order him food a few times a week. I’ve been trying all these new apps out, so this one is gonna be a one shot deal. Catch me once shame on me, get me twice shame on you. You will never get my hard earned money again. Very frustrated customer so I give u NO STARS. U should really honor your coupons, if not and u only want people to use you once, that’s fine, but if your looking to get customers to return, please mean what u say n do what say. Very untrustworthy site. I’m done
Great Service
by Mimilobo on 2019/10/15 20:39
Bensonhurst needs more restaurants added...
Coupon/Promo Codes
by Chadrick from ATL on 2019/10/15 16:51
The coupons/promo codes don’t often work!
I love seamless
by krammarkframmark on 2019/10/15 01:53
Seamless is my life force.
Issues with location tracking and timing
by dichotomous fish on 2019/10/14 23:21
I used to use Seamless much more often but have recently found that I’ve had issues, particularly with sponsored restaurants, that are much further than from where my destination. The flow for ordering from the proper restaurant is also faulty. It’s entirely possible to accidentally order from a different restaurant than you thought you were on and then be unable to cancel it because the order goes through too fast with no help from customer service.
Restaurant grades
by NM from Queens on 2019/10/14 22:53
Seamless is amazingly efficient. I really wish they would add the restaurant grades to the app as part of their service.
Terrible customer service .. Uninstalling
by Shritherockstar on 2019/10/14 22:48
Had more than 7 late deliveries... once I ordered food and the driver was on the way and the owner of the restaurant calls and says he never picked up the food.. the customer service representative just gave a 10% , I thought it’s reusable but it was not it was just onetime discount which is nothing , I don’t want your charity . I have found a better alternative and asking my friends to use that as well . Good bye
Way too many late/wrong deliveries
by Esquivalience on 2019/10/14 15:48
I used to order from Seamless a lot, but lately it seems like deliveries from a lot of their listed restaurants are constantly late - like a half hour or more. And restaurants get the order wrong or leave items out way too often. I’ve been getting late deliveries or wrong orders something like half the time I use Seamless lately, so I just deleted the app. I know Seamless customer service can help in those cases but it still happens *way* too often; I wish they would focus on stricter requirements for restaurants to be listed in the first place. Either way, Seamless is anything but seamless; it’s by far the most frustrating way to order food in NYC.
Cold pizza
by Chewy3194 on 2019/10/13 23:45
I never have complaints about Singas but this time I do. The pizza arrived cold. The delivery guy didn’t even deliver it in the pizza cover that keeps it hot. Disappointed!
Fine
by thisiishard on 2019/10/13 23:13
Can’t track anyone and new fees aren’t great.
Price ain’t right
by I am lying on 2019/10/13 22:24
In the last few months we found seamless prices were often 20-30% higher than ordering directly from the restaurant. That is a hidden cost, and duplicitous.
The never there order
by Actingt723 on 2019/10/13 21:55
You place and order and think it’s on its way instead it gets canceled and no one notifies you. If not, they tell you 25 to 35 minutes and you are still waiting an hour later! Again, no notification! Going to switch to something else. DONE!
Tipping
by Scanner on the run on 2019/10/13 21:19
I always tip any delivery but I find it kind of ridiculous that this app expects 20-30 percent tip for their drivers.
Worst experience
by cg899 on 2019/10/13 20:10
Sent the wrong food and my order was canceled need better service for the amount of $ ppl paying
Getting Worse
by UnifiedOmega on 2019/10/13 16:16
They don’t show the delivery fee anymore till you’re at checkout. There’s hidden “service” fees in the sales tax sometimes too. Everything is more expensive in the app than at the store. Probably going to stop using their service soon
The best
by lamagaro on 2019/10/13 03:09
The
Awesome App
by Grubbulous on 2019/10/13 00:24
Awesome app, easy to use, can’t complainfree apps out there. Good for those days when you come home late, can't cook and don't want to wait for food. I can even schedule a delivery.
Legit New York
by appleseedly on 2019/10/13 00:03
Will always trust seamless
Love it
by qbsparkydp on 2019/10/12 20:26
Easy to use, a real time saver.
Fast-n-easy!!!
by FlatFootFete on 2019/10/12 19:55
Super! I love that I can just hit the usual and the last several orders appear. Works for me!
Food and service are both amazing!
by mokimoki69 on 2019/10/12 14:50
I’d recommend to anyone in the area.
Awful Driver - Nur
by hungryBeeeeeeee on 2019/10/12 03:31
The company has no control over their delivery guys _!| that’s a problem cu usually the guys are great but if there is a rude or erratic one. Or one that ants to take your food and pretend to have delivere The company has no control over their delivery guys and that’s a problem cuz usually the guys are great but if there is a rude or erratic one, Or one who decides to take your food and pretend to have delivered it, then Seamless have no way of tracking these erratic delivery personnel. I just waited over an hour for a delivery person who wasn’t able to figure out my doorbell and he has refused to come back and has pretty much disappeared my $65 worth of my delivery. And seamless has no control over that. I really find that unacceptable it they have no way of tracking these erratic delivery personnel.
Horrible customer service
by coleturalexperience on 2019/10/12 02:10
The app is easy enough to use. But their business model makes no sense—which shows when any sort of issue arises with an order. Clearly not customer focused.
Nearly 2 hours for a 40 minute delivery
by Rufus543 on 2019/10/12 01:02
Seamless customer support was unresponsive. When I marked “1” the lowest rating on the phone survey, they cut off the call. There are many better options out there.
Good
by Pattsy❤️💕 on 2019/10/11 23:40
So far so good. Chicken store poppin so far though. Haven’t seen anywhere else I would want to try. Tried a Spanish restaurant and it was absolutely disgusting. Grateful for the reviews that warn me of a restaurant.
Simple and Easy
by JoeyFingers201 on 2019/10/11 21:58
One of the best sites out there.
Seamless does not care about customers
by LOUIECHI on 2019/10/11 21:04
I had written BUT NEVER submitted a review of one of my favorite restaurants while I was frustrated due to the weather delaying the delivery. I closed my laptop and came back to see that it had automatically submitted. I contacted them countless times and was told they would remove it. It was never removed so I contacted them again and was told that they would not remove the review and wouldn’t consider it any further. They wouldn’t even escalate the issue to their supervisors. The review IS NOT a fair representation of the restaurant and shouldn’t have submitted in the first place. It was only submitted due to a flaw with their website and they will not honor my request to remove the review. It is now uncomfortable for me to go to this restaurant when in the past I truly enjoyed it. I am not happy with Seamless’ customer service
Eh
by Nick.P.92 on 2019/10/11 05:13
Pretty terrible
Food prices are generally higher
by Kid995 on 2019/10/10 17:06
The food prices on these food apps are usually higher than the prices on the menu at the restaurants. So why would I use these apps instead of directly calling the restaurants?
Horrible.
by Kay Moore on 2019/10/10 03:25
I placed two orders tonight. Never received either. I believe it is failure on seamless’s part, as I contacted both restaurants and both claimed that my delivery had been sent out. Seamless never changed the order status. I’ve never had this issue with any other delivery apps. Will be deleting this app.
Edit Request
by lovie907 on 2019/10/09 20:12
Please add an edit option on detailed page .
Orders not delivered
by Marcus_em on 2019/10/09 18:05
Several orders have not been delivered with no notification so I’ve missed lunch on multiple occasions which is a huge inconvenience. Thank you. Marc Mulholland
Make me so lazy
by LazyboyJim on 2019/10/09 17:00
This app make feel lazy so I always order instead of cooking.
Great
by Gb197224 on 2019/10/08 23:17
Super!
Dangerous for my credit card
by Moomerrrrr on 2019/10/08 23:03
Best food app ever...my bank account is taking a hit.
10 Stars
by Daily user in Florida on 2019/10/08 22:59
This was my first time ordering from Sakura Tokyo II. I ordered what I usually get when I go out for sushi (a miso soup, seaweed salad, and a shrimp tempura roll). I expected it to taste like any other time, but there was something so fresh and delicious about this meal that there’s no doubt I’m going to be hitting the reorder button very often!
Calls
by Cb1234456 on 2019/10/08 17:35
I love this service but only receive a call that my driver is here around 50% of the time. This can sometimes lead to me having to replace my order and get refunded for the initial order.
Thank You For Improving
by AKA: Dante on 2019/10/08 14:08
Keep up the good work.
Works (sometimes?)
by Mb1234567899999 on 2019/10/08 02:06
It’s not perfect but the food usually gets to me eventually. Their delivery fees have gotten really steep so I use Caviar or DoorDash more now bc they’re less likely to screw up the order and their customer service is better.
Delivery Fees
by EvanAzcuy on 2019/10/08 01:26
Loved the app in the beginning, now I like it. The hidden delivery fees are exhausting to go through when choosing your restaurant. Used to be on the top of each page so the consumer has the ability to choose. I know there is a setting to sort by delivery fees, but it doesn’t take them into account until checkout. Would prefer the original interface, or something that allows the consumer to view ALL consideration beforehand.
1000th review!
by Dickeysmalls on 2019/10/08 00:47
White Castle rules
Awesome
by mission to UN on 2019/10/07 23:31
The delivery guy name kamal is very good give me report earlier inform me that the food not yet ready, overall everything ok.
Reliability
by pipopipo S. on 2019/10/07 22:39
Since I started to use seamless about 2 years ago, I was always satisfied with their trust and punctuality, yes there were two times they delivered the wrong order to me, but they redeemed themselves afterwards, I would definitely recommend seamless to every Newyorker who is up for the challenge to be part of the great city in the world. PS.
Just spend an hour trying to order
by zer0sixskater on 2019/10/07 02:13
I just spent an hour trying to order after numerous installations and chat support they told me they could not help me . Thanks! I hope the information provided can help the next poor guy starving waiting on an app to accept his order
When I order
by The Real Rick Rubin on 2019/10/06 23:54
Love seamless
My go to
by Exchange80 on 2019/10/06 23:00
Always a life saver. Very easy to use love it.
StriversRowFlow
by StriversRowFlow on 2019/10/06 21:55
Thank you for the excellent service and food!❣️
Great app!
by bakken678 on 2019/10/06 16:39
This app is just amazing! I order every day and I love it! I don’t know why everybody is hating on it because no delivery app can be perfect. It has a wide variety of restaurants, and it’s all cheaper than GrubHub. Love it!
Good
by Tegibruce on 2019/10/05 22:10
Easy
Terrible service, unintuitive app
by Chunkyhunky1 on 2019/10/05 18:47
Despite being advertised as delivery “to door,” their customers service will rudely point out that their delivery people are not obligated to go up to your door or even make common courtesy efforts like knock or buzz. The app does not tell you that in order to change your number, you have to delete your ENTIRE address, so a number that looks correct on your app will somehow be registered wrongly, without you ever knowing. A terrible choice overall compared to competitors.
Easy to Use
by JeremiahB12 on 2019/10/05 14:17
Easy to use. Nice app.
My fatass
by jayden the fastass on 2019/10/05 08:02
You can order food while sitting home and playing video games I just have to get up and open the door cause I payed online tip and everything
My experience with seamless
by lover of services on 2019/10/04 21:47
As far as seamless itself an amazing opportunity. However some vendors are impolite with special requests. Making things a bit uncomfortable for me. As I live in a 3rd floor walk up. I request the order to be brought up to my apt. Some don’t want or can’t making things uncomfortable for me. Otherwise....(AS far as seamless itself I would give it 5 stars).. seamless is an amazing luxury for those who need it. Thanks you
Delivery
by NYChris2123 on 2019/10/04 18:53
Excellent app for NYC delivery!
No more Apple Pay !
by Def5000 on 2019/10/04 00:12
Pretty unhappy that Apple Pay isn’t available
I love it ... Seamless is absolutely amazing I live on this site
by Classy Chris on 2019/10/03 20:57
Absolutely the best make my life easy I live on Seamless amazing absolutely amazing absolutely amazing seriously
Fees too high
by FellasloveKG on 2019/10/03 18:50
These fees are ridiculous plus you guys are stingy with coupons and discounts . After all the money ppl spent you should send your loyal customer discounts like ubereats
Not happy!!
by 19kitkat on 2019/10/03 16:40
Your coupon codes are inaccurate. This is my 1st tome EVER ordering and when I put the code in “error” can only use for 1st time order”!! Really, pretty bogus!! Not Happy!!
Tip in advance for food that never shows
by Zpad2 on 2019/10/03 03:31
Customer service is horrible. Ordered over $150 worth of food that was never picked up by the driver. Had to go to the restaurant myself to pick it up. The app has no option to cancel. I called customer service and asked them to cancel the order since I was already at the restaurant. They put me on hold for 15 minutes to call the restaurant. When they came back to me, they said they spoke to “Robert” the manager and he never got the order. The manager standing next to me was not named Robert, and my order was in my hand. Seamless then confirmed that the address was correct and couldn’t offer an explanation. I asked them to cancel the order so I can pay directly, but the Seamless rep hung up. I later received a voicemail that she got disconnected and would call me back. She never called back and she never cancelled the order, and the driver got a $21 tip while never picking up my food. This business is not friendly and does not treat the customer right. And why should I tip in advance if I might get bad or NO service? Uninstalling and not looking back.
Authentic and Amazing Thai Food
by Crayhan on 2019/10/02 23:47
The food at Thai Nara is very good. The Owners are honest and humble which makes this place even better. Their food taste great especially the Red Curry and Thai Soup.
Support the little guys
by blackmark25 on 2019/10/02 23:44
Ii like seamles it
They need a rewards program
by aldjrksxmcmbx on 2019/10/02 22:20
Everything about seamless is great in my experience except a serious void of a loyalty program.
Best way to a full stomach
by Lyricalll on 2019/10/02 21:04
Click,click, done food is on the way amazing
Incomplete Deliveries
by Briceweathermen on 2019/10/02 01:30
I have gotten delivery people who refuse to come up to my apt because they have had bad experiences in the past with my building, but as a long time customer who has always paid mostly %20 tip and above, there should be an option to take away tips if there are any incomplete services such as not delivering to me and making me walk anywhere outside of my apt. I’m paying for service, I should get credit or credibility to do what I want when I don’t get what I want being a long time high paying customer.
Hmmm
by NathanKP on 2019/10/02 01:13
App is good but lots of small bugs and issues
DELETE UBER EATS, USE SEAMLESS
by CahGah on 2019/10/01 23:13
Seamless is actually functional and way better. There’s still expensive delivery fees typical with any food delivery app but Uber eats left me hungry and hanging enough times to make me switch over to a more tried and true app. Seamless was one of, if not the very, first food delivery apps out there and it shows for good reason.
Greatest Food App
by Nutzslinger on 2019/10/01 20:25
This is the greatest food app ever. Was lost without it. Please share
Worst food delivery app!!
by ramen1800 on 2019/09/30 22:03
Ordered ice cream from a place that was 10 mins away. Took over an hour to arrive and customer service wouldn’t help at all. All they did was apologize repeatedly without doing anything. Their eta would change with a 30 min interval without telling you. I usually order with Uber eats or doordash, and they always deliver on time. Stick with those apps instead!
Restaurant never receive orders
by Hahahahaha213 on 2019/09/29 22:16
I’ve had several times where I have put in my order, received confirmation and then reached out to the restaurant asking where my food was and they would informed me that they didn’t receive it. I am unable to trust that the restaurant is actually getting my orders without calling them to confirm. It would just make sense to call the restaurant themselves from now on.
should be sued for illegal marketing
by Big downside on 2019/09/29 01:49
everything is soower than they say and Byers do nit love um
Will spam you
by Ryan Tate Berkeley on 2019/09/28 20:31
I ordered pizza three weeks ago the thing keeps pushing notifications at me to order pizza again. F off, Seamless. (I thought Apple banned these sorts of ads a long time ago?)
Needs a lot of improvement
by Swati Hingorani on 2019/09/28 17:13
The delivery fees and up charge are way too high, also delivery drivers are rarely willing to come to your door which is frustrating because you’re an up charge on each food item + a delivery fee + a tip + tax. Good in a pinch but not an app I want to use regularly anymore.
No delivery fees until checkout
by ghstmn on 2019/09/28 14:19
I’ve used the app for 4 years and have watched it go through many changes. It used to be my preferred delivery app. Within the past year or so, delivery fees have completely gone missing until you reach checkout. I’ve submitted multiple bug reports over a period of months for this issue as previous versions of the app allowed you to see a restaurants delivery fee when browsing for restaurants. All of the support tickets generated from the bug reports have been marked as closed without further information. Delivery fees are huge deciding factor when choosing between restaurants. If they are important for you, you’ll be better off using other delivery apps.
Hard to be green
by purple dragonness on 2019/09/27 23:33
Seamless is well designed and pretty easy to use, even on a small phone. The only pet peeve I have is that few restaurants pay attention to “No plates or utensils please” even if I enter them on every single item and the order. Seamless, please help with this: let’s save the planet and lower the restaurants’ costs.
Why try anything else?
by Bibi18 on 2019/09/27 17:35
Simply the best. I’ve been using this app for years. Why is there even a question about it?
Problems with changing contact information
by Serious_lady_ on 2019/09/27 16:54
I changed my phone number and changed the information about it in the app. But the restaurants kept getting my old phone number and couldn’t reach me. I asked custom support twice to help me solve this problem and each time they did nothing. So I just had to switch to another food order app. Very disappointed.
Great food
by Melb1281 on 2019/09/27 13:55
The fajita wrap w bacon had me obsessed
Poor Customer Service
by sallyfifi on 2019/09/27 01:49
Whenever there is a problem with my order I’m always told just to wait.
Happy
by mekmekni on 2019/09/26 23:40
Very satisfied with this app
Disappointing Customer Service
by Timzacky N. on 2019/09/26 22:43
I am terribly disappointed by how customer service handled my situation. I responsibly changed my contact number and made it the default using the Seamless app. I made an order the next day and they still used an inactive number. I even texted the driver to message me if he’s in the lobby so I can go down and fetch it, but he didn’t even respond. I spoke to 3 customer service representatives and didn’t even give me a refund. The first one (Kerine) just decided to leave the chatroom while I was asking for the whereabouts of my order. The second one (David S.) didn’t seemed convinced how i’m really disgruntled about my situation. I asked him if there are other places that I should be using to update my contact info because in my app it was my number. He said the number they have on file is my old one - so I replied for him to just update it with the one placed on the app (pretty sure there’s a timestamp that I responsibly changed that number prior to making the order), but he said he can’t change the number on his end. So what now?? He ended the conversation, gave me a 50% off on my next order, and left the chatroom. I made a call on the 3rd representative for my refund and she said her computer wasn’t working and dropped the call. One last thing - did I mention I ordered via Seamless app? They kept saying Grubhub :)
Huge flaw - beware
by Lolareiland on 2018/01/06 18:06
I used to be one of seamless’s bigger customers, ordering 5-7x a week. I’m done with them, extremely frustrated by repeated failure. Twice in a row, seamless showed a restaurant to be open (not an odd time, like in the afternoon, for Lunch) and listed a delivery wait Time. I ordered and received a confirmation and a delivery time from seamless. Then, nothing happened. No delivery, called the restaurant and there was no answer. Here’s the weird part - no refund was ever issued unless I called Seamless to register a complaint. Just not acceptable. Customer service gave me the lame explanation that the restaurant closed for the prior night and just didn’t turn off seamless. Just ridiculous. So beware. Track your order carefully. Even call the restaurant. Better yet, use another service that doesn’t suffer from this amateur problem. I use caviar now. Done with seamless, they have lost me.
Not that intuitive sometimes.
by AmmNotJamm on 2019/02/11 23:52
The usability on this app can be frustrating at times. Firstly I like the past orders section. However if I press on the name of restaurant it should bring me to the menu not to the last order I made. If I tap on the white card with the order details, then sure show me the last order I made. The expectation is that if I click on the name, I want to order something different from that restaurant. The other use case is viewing the status of my order. I have no idea how to do this. It was not appearing under My Seamless. If I tap on the gear icon I also don’t see anything related. Eventually I had to rely on my email to figure out the status. Loading into the app now I see that “Your Order has been picked up” but I never saw any intermediate status (order received, order in the works, etc). Additionally when I switched from delivery to pickup option, the tip section was impossible to toggle off without starting the whole process over. Lastly, the Restaurant tab times out so often it’s frustrating to click on. However as this could be due to a number of factors that are beyond developer control like poor connectivity, I mention it last. But it’s still important as many people I know order food on their commute home, so they aren’t on the best wifi.
Don’t waste ur time
by Chipotbae on 2018/11/16 06:09
Unreliable. If you want to wait 2-3 hours for cold food, this is the app for you. If you want to wait 2-3 hours to have your order cancelled at the last minute because there are no drivers on the road this is ur spot. You will starve to death messing with this app. Crazy part is Seamless won’t even tell u or message u to know or provide a map so ur aware of what’s really going with ur order. 90% of the time the restaurant has the food ready but they don’t have enough delivery workers. The other 10% of the time restaurants delivering ur food to the wrong place or not delivering it at all but having it written in as delivered. Seamless does things in the wrong order, they should do driver first, order second instead they do it the other way around and then ur food left at the restaurant and both u and them mad at seamless. DoorDash is my go to cause they have a map similar to the Uber map so you can see about how far your driver is, and they give you a small profile of ur dasher similar to the blurb on ur Uber driver. They match a driver first then let u order and if they don’t have drivers they tell u. Full transparency unlike seamless who will hide it from you. They also have very cheap delivery rates and deliver reliably.
Many flaws
by klarface on 2019/09/25 00:20
My usage with Seamless has gone down tremendously. Their system does not allow you to update your primary contact information according to the customer service representative I spoke to. Even if you do, it doesn’t register on their end. I changed my phone number a few months ago and even though my old number was deleted and updated, every time I order from a restaurant, they still have my old number on the order receipt. The delivery person is forced to contact seamless, who then has to alert me via email (the delivery people never look at the delivery instructions to ring the buzzer for some reason). Meanwhile the delivery person is standing outside for 20 minutes, ignoring the delivery instructions to ring the doorbell. This happens every time. The customer service representative suggested I put the correct phone number in the delivery instructions, but how would that help if they don’t even look at that to begin with? Seamless needs to fix their programming issues or likely lose a lot of customers.
Terrible customer service
by BangMF on 2018/04/29 21:55
The app itself is eh at the very best. Recently I ordered from a restaurant Seamless had listed and they delivered my food an hour and 45 minutes past the delivery time. When I called the restaurant to ask what was going on, there was no hello or anything, someone immediately said “the driver is running late, your food will be there in 10 minutes”. Hmm ok which I told them if it is not here by then please cancel the order. Of course it doesn’t come within that time because why would it? I proceed to order from UberEats which gets to me in 20 minutes. Now, when I contact Seamless about it they say they have to check with the restaurant to see if they’ll give me a refund...what??? They should be answering to you, it’s doubtful the restaurant is going to admit to anything being wrong. When I ask the agent if she thinks it’s right that it took 2 1/2 hours to have food delivered and still be charged full-price, she ignores me and proceeds to say they can offer me a credit...which then I also never get. Save your time and use another app like UberEats or DoorDash - both are much as far as dining options.
Don’t use this app
by Kb3830 on 2018/09/15 01:19
I ordered food at 6pm, got a confirmation and everything, ETA 7:02. No problem. I waited until 7:45pm - called the restaurant they said the food was picked up over 30 minutes ago. I live less than a mile from the restaurant. Shouldn’t take 45 minutes to find my house. There’s no way to contact the driver so I can’t call to help him find my house or check on my food or anything. My guess is he stole it. It’s now 8:30pm and still no sign of it. Now I’m supposed to call customer service and wait on hold for over 30 minutes to appeal my case and beg for a refund. Meanwhile I’m 8 weeks pregnant and so hungry I’m about to throw up while waiting for my food. Not to mention I have 6 other people who have been waiting at my house for over an hour to eat. Absolutely livid. I’m done with this app. DO NOT USE THIS APP!!
Getting worse and worse
by Courtwend on 2019/07/21 15:57
The menu items are often wrong, doesn’t update when restaurants are closed, they say the order tracker function doesn’t work, the fees seem to be going up and the customer service is really so much worse than it used to be. The chat customer service function doesn’t always work either so you have to call in if you have an issue and that to a hot mess. I just had a wrong order -the help chat function didn’t work- so I called in and had to hold forever and they refused to even talk to the restaurant about sending a correct order and just wanted to refund the items- but then refunded the item but not the high fees attached. So I paid fees to get nothing I could eat. Especially offensive because they sent raw fish instead of the cooked fish I ordered and I am a cancer patient so it wasn’t even a preference thing. I literally dropped $15 on a side item of 2 small breakfast sausages after they “helped me” While caviar is more expensive but they have more updated menus, images of all the items, they have delivery tracking that works, better client services
Terrible update: no menu categories & hidden delivery fees
by Beakerb82 on 2019/06/30 16:35
Recent updates have really tanked the user experience. One, they got rid of menu categories. Try ordering from an NYC diner without it — ridiculous. Two, they removed delivery fee info from the main menu page so that you don’t see it until you’re about to check out and get hit with a $7.99 delivery charge — shady. At bare minimum they could put it in the restaurant’s About Info so that you don’t have to add a fake item and then go to your cart just to see how much the fee is. These changes clearly weren’t made with the user in mind, so I’m guessing they thought they’d please restaurant owners by forcing users to spend more time looking at their menus and not ruling a place out based on how high the fee is. Instead it makes me more inclined to reorder from places I already know (or not order at all) and creates frustration that spills over from Seamless onto the restaurant, which is ultimately bad for their business, not just for Seamless. Hopefully they’ll reconsider these poor updates.
Tip in advance for food that never shows
by Zpad2 on 2019/10/03 03:31
Customer service is horrible. Ordered over $150 worth of food that was never picked up by the driver. Had to go to the restaurant myself to pick it up. The app has no option to cancel. I called customer service and asked them to cancel the order since I was already at the restaurant. They put me on hold for 15 minutes to call the restaurant. When they came back to me, they said they spoke to “Robert” the manager and he never got the order. The manager standing next to me was not named Robert, and my order was in my hand. Seamless then confirmed that the address was correct and couldn’t offer an explanation. I asked them to cancel the order so I can pay directly, but the Seamless rep hung up. I later received a voicemail that she got disconnected and would call me back. She never called back and she never cancelled the order, and the driver got a $21 tip while never picking up my food. This business is not friendly and does not treat the customer right. And why should I tip in advance if I might get bad or NO service? Uninstalling and not looking back.
Good app with one HUGE flaw
by DERP the hero on 2017/12/15 00:52
Seamless is an extremely streamlined and accessible app that shows you hundreds of restaurants in your neighborhood and even some you might not know about. In most cases it works very well and even when it doesn’t the customer support is top notch with short wait times and support representatives who know what they are doing and know the solution to most, if not all, problems. One system, however, is by far the most baffling one I’ve ever seen; When a restaurant doesn’t have its own staff for delivery, seamless will send it’s own drivers to pick it up and deliver it to you. The problem is that seamless gives the restaurant no way to identify a driver besides the driver saying so. This can lead to smart thieves walking into restaurants with the seamless logo on the window and walking out with your food because they claimed to be drivers. This is a huge oversight and I’ve gotten food stolen from me already. Fix this seamless, and you get 5 stars, this should not have been a problem in the first place.
Beware
by artsbarbie on 2019/08/05 23:31
Beware of seemless. I loved this app but started to have constant issues with their delivery. Two days ago I ordered the delivery, the driver drove with my order claiming she tried to contact me. I never received the order, never got a call, tried to contact a customer care agent, and they refused to give me a refund for my order that I never received. Instead gave coupons which I still had to spend money. I was robbed. Today I ordered and suddenly after an hour of waiting my order was cancelled without any explanation. So I tried ordering again, and the same happened where the delivery driver drove off with my food and reported it as delivered when I never received my food. I called a customer care agent and he gave me a refund and a coupon for this order. I spent over $50 today on seemless for nothing but a bunch of cancelled orders. It takes 10 days to get that money back in my bank account. People don’t have money to just waste. I’m 9 months pregnant and on bed rest. This company robs people of their money. I will never be using this delivery app again. They’re crooked.
Good app but check address 5x
by Gibsy11 on 2017/12/27 00:26
Good app, great service. However, if you move and continue to use this app beware! The app will default to your previous address if you order from a restaurant that you’ve ordered from before. I checked my order twice but once I paid it had reverted to my old address again! There’s no way to get rid of it. I changed all my addresses on the app and it will still use my old address. Fortunately customer service is helpful in contacting the restaurant when this happens but if you don’t check your receipt you may not even know that it’s going to the wrong address until you’ve waited for an hour and you’re starting to starve. Since you’ve already paid for the food there’s also little you can do if you end up getting cold food in the end. Phone orders definitely take less time and are more accurate. Please fix this.
Meh
by Merve10 on 2018/08/05 20:43
This app isn’t the best. I’ve never had food delivered this late before, and I’m not talking 10-15 minutes late but actually 1-1.5 hours late. I can’t blame the app for the actual lateness but I think they could do a better job of showing more accurate wait times so that I can manage my expectations. The search function also doesn’t work very well. I’ve put in a keyword search and it shows me restaurants that don’t even hold the item. Additionally, since the update, I can’t see the distance of how far the restaurant is from me like I used to be able to. That should be brought back. Lastly, it displays restaurants in the delivery section that don’t even deliver to my apartment. Several times I’ve ordered food just to find out 45 MINUTES later that they don’t even deliver.
Cancel Order feature?
by Luivill22 on 2018/04/13 15:10
I’ve been using seamless for a long time now. It’s a life saver and it has introduced me to new foods. Recently the app has been crashing and has caused my phone to freeze up. This update seems to have fixed that on end but today I noticed one small issue. I can’t easily find the cancel button. I placed an order with a Latin restaurant for breakfast and they gave me a call telling me they didn’t have any of the food I ordered this morning. They asked me to cancel the order on my end and I could not find a way to cancel it. I then asked them to cancel it at their end and they gave me an attitude and insulted me in Spanish thinking I didn’t speak the language (I do). I’m not upset that the restaurant, they sound like they aren’t good with technology so I can understand why they got defensive. Please make the “cancel” option easily available.
My Phone Freezes Up
by Californicated on 2019/04/05 14:57
I love this app and use it every time to order my breakfast from the same restaurant over and over again. However, in the last few months, every time I go to my restaurant page in the app, it freezes up my phone. I cannot exit the app. I cannot do anything. Most of the time I have to restart my phone and try going to the restaurant page second time, and then it works. It happens every time, I order from my restaurant, and it only happens when I order food from my restaurant. When I order from other places using Seamless, no issue there. I thought it was a temporary issue but it’s been a few months, and this problem persists. Can someone look into it please? Thank you :)
Had to pick up own food, still charged
by Rashaver1 on 2019/05/27 00:19
This app is a joke. When I ordered my food it gave me a time frame of delivery. That time came and went and they kept adding time. After an hour I went down and picked up my cold, soggy food myself. When I contacted customer service I was put on trial — and was told that I had to “prove it to them.” I spoke with 4 reps over the phone and chat and nobody helped me. They kept to their scripts. So not only did they lie about and charge me for delivery, I had to pay for cold inedible food. As a tech marketing director myself, it’s pathetic to me how much money this company spends on NYC advertising to gain new customers but spends zero dollars on retaining their existing customers. That whole “have been around for 20 years” narrative becomes a laughing stock. Every other food service has decent customer service, and when customers report an issue, a refund is issued— not a credit— and they do the right thing. And guess what, they still have my business. Goodbye forever, Seamless.
Love the app, not a fan of the delivery drivers.
by aawatts77 on 2019/03/17 18:56
I have no issues with the app itself or even the restaurants, but the drivers can be very frustrating at times. 90% of the time, they’re great. The other 10% though... completely unacceptable. It’s like the drivers don’t know or don’t care that you can see where they’re at and the status of your delivery. I watched a driver pick up my order, and then sit in the same place for 30 minutes. When I questioned him about it after he arrived, he said he was taking a break. WELL THEN WHY THE HELL DID YOU ACCEPT THE DELIVERY??? My food was cold and soggy from the condensation in the package. Other times, my food is picked up and taken 20 minutes in the wrong direction. If I’m going to pay $50 plus for food to be delivered, it should arrive as quickly as possible. Other than that, everything else is fine. Great restaurant selection.
Truly the worst food delivery app out there - I don't understand how this company is surviving
by Margaret Moore on 2017/10/27 02:47
Seamless is truly the worst food delivery app out there. I do not understand how this company is still in business. I've given this app multiple chances and every single time that I use it, something goes wrong - whether it's taking two hours instead of 45 minutes to deliver (this has happened every time I've ordered) or in the most recent instance where they literally cancelled my order 10 minutes after it was supposed to be delivered. That last experience was the most absurd situation I've experienced when it comes to food delivery apps - there was no apology or explanation it was just a note that my order had been cancelled and when I called customer service they could not have been less helpful. There are so many other and better options out there - stay clear of this one. Officially deleting this app and never looking back - I hope you do the same!
Constant failure on delivering on time
by PealNYC on 2019/09/18 02:20
I decided to give Seamless a chance again after previous bad experience with ordering. But in both my past two orders, the order was either delivered very late (over an hour past the supposed delivery) or never delivered at all. Checking the restaurant reviews I later saw that these are common occurrences in those restaurants, which Seamless apparently does nothing to prevent. I even tried ordering hours earlier with a specific time hoping that my food will get to me by then, but then an hour and thirty minutes past the original delivery time I was speaking to an agent who told me for the second time that the driver was on their way and will be here soon. This is unacceptable after paying a hefty delivery fee that all restaurants charge now on top of the tips and everything, I can just spend the same and get UberEats which is much more reliable. Will not be using Seamless again.
Orders are consistently wrong
by Moni520 on 2018/09/23 18:42
Seamless is real convenient but neither the restaurant nor the drivers seem to think they should have to verify that the whole order is there or correct. Frequently there are items missing from our order and I’m tired of it. While customer service is quick to respond, you’re apparently not guaranteed to get reimbursed for the food you didn’t get. What kind of business is that? You’ve already paid so there’s not a whole lot you can do about it. If you were at the restaurant you wouldn’t have to pay for the food you didn’t get, so why should you have to on delivered items?? Tipping in advance gives the drivers zero incentive to do a good job. I have clear delivery instructions but only half seem to be able to follow them. I’ve had to go track these drivers down because they are wandering the block or going to the wrong building. Seamless and all of their other delivery services (Grubhub) have now lost my business.
Used to work
by Harakirijasper on 2017/11/30 23:38
Seamless used to be our go-to-app. Sadly their services and app update really made food ordering difficult. First off many restaurants we were able to order from, are no longer available. When inquired, Seamless responded “we don’t see a large enough order from This area so we are no longer delivering food to this area.” Now, according to these restaurants they still order to our address. Secondly, when food is ordered, addressed needs to be re-entered and I️t says food can of be ordered because it’s out of delivery area. When inquired, seamless suggested that we use the web GUI. Right, instead of fixing the problem or apologizing, try the website. There are plenty other food delivery services that can be used in NYC. Guess we don’t see a reason to continue supporting Seamless although we continued supporting using their services after they hiked up their “delivery” fee just as soon as they took over the delivery from the local restaurants.
Love this app. Reliable. Amazing customer service.
by KickLish on 2017/11/10 22:24
Seamless is the best. I have been using this product for years to order lunch at work, order dinner at home, order dessert and order breakfast in bed... I love you Seamless! The few times I’ve had issues were resolved quickly by Seamless over the phone with a refund and credit/discounts for future orders. They were usually because the vendor at the store/restaurant made an error. I choose Seamless even when I have the menu and info to order directly to vendors because I don’t want to have to talk to people on a phone to get food. I just want to order it by tapping a few options and getting it to me ASAP (which in midtown Manhattan for me is 20-45min). Thanks Seamless!
How about seamless taking initiative on green delivery services?
by なお1984 on 2018/07/15 00:07
Ordering delivery food is so easy nowadays thanks to seamless. Thank you so much! The one thing that bothers me whenever I order food is all those unnecessary plastic cutleries that I don’t even use and wasteful plastic containers... Ordering delivery food creates so much plastic wastes so definitely unfriendly to the environment. Since now Seamless has so much influence in that industry and so many restaurants rely on your service, why don’t you take an initiative to promote more environmentally friendly ordering services, by adding “Do not include plastic cutlery/napkins” options in the app or giving out “green delivery certificates “ to those restaurants that use biodegradable containers etc? This kind of effort will certainly give some positive impact on your brand image too. Please consider.
Watch for delivery tip scam
by Chigga24 on 2019/02/23 23:32
The food was great as usual and it arrived within 15 minutes of ordering even though it said 45-60 minutes of delivery time. However, when the delivery man handed me the food, he asked ‘where’s my tip’ because it wasn’t included in the order. He quickly flashed the receipt at me but wouldn’t let me hold it. I looked puzzled and felt bad as I didn’t have any cash because I thought seamless generally handled this by card. He then said don’t worry about it, took the receipt with him and hurried away. I went to my emailed receipt and saw that a 15% tip ($5.06) was included in my total. This guy couldn’t gyp me, but he will try gyp you - this was definitely not a mistake.
HORRIBLE SERVICE
by Rxhjocdhkjb on 2018/07/29 19:03
Delivery guy never buzzed, ended up leaving. When I called Seamless, they reached out to the driver and I was told he was going to re-attempt delivery. When he arrived, he again called my phone, I picked up and informed him that I was buzzing him in. After about 5 minutes of failing to arrive, I called him, and he told me that he left because “he has another job to do”. I then contacted customer service again and was told I would not receive a refund. I commented that this was illegal, to which the customer service agent responded “yes, you are right” (C’mon guys, you should probably at least cover not admitting to criminal activity in your training). Now, as I’m writing this, I’m on hold waiting to speak with a supervisor for the second time (first time I was on hold, it took 30 minutes, I just hung up). We’re up to 14:42 and counting for this hold period. Contacting the BBB immediately after this. Will likely still be on hold through that process as well.
Wow
by GLthewise on 2019/03/17 23:06
1) they automatically assume tips should be on the same level as eat in service. So a delivery person who drove 2 blocks in their car deserve the same as a waiter or bartender who served you for hrs. Not to mention that because of the fees seem less takes the restaurants already charge between 4-18 dollar delivery fees that are all collected by the owner not any of the workers. 2) Seamless sends you 0 discounts if you use the app regularly even though the restaurants incur all the losses they’re the ones who must still themselves offer discounts if any because seamless reserves them for customers who do NOT use the app. I apparently have an old account which I was unaware of, they kept sending me discounts through it and when I would order the they would be invalid. Meanwhile on the active account not a single email was sent nor an in app discount. Maybe it’s time to look into postmates.
Will never use again
by EK9191 on 2018/12/26 17:31
Please don’t waste your time. I used to be a regular because I just hadn’t gotten around to exploring other delivery apps but I’ve just had it with Seamless. There is NO way for the user to know if there is an issue with the order until HOURS later. Their push notifications are automated and inaccurate. You will get a notification that the restaurant has confirmed your order and even that the order is on its way only to find out two hours later that the restaurant has been CLOSED this whole time. You only find this out because you get tired of waiting and start chasing everyone down, calling the restaurant and chatting with seamless. The only thing that Seamless CS can do for you that you can’t do is to contact the driver and even though you just spent hours waiting and feeling stressed all you get is a cancelled order and no consolation - not even an apology. Really, you deserve better. Stay away.
Addictive!
by I've got a crush on you! on 2017/09/24 23:45
Be careful what you wish for. This convenient app will have you spending all your money on takeout! But it will allow you to quickly and easily try some new options for food delivery in your area. Not every neighborhood will have the same kind of options but this app works very well in terms of getting food delivered to you especially in New York City. I would love to see the opportunity to add little notes about what dishes I previously liked so that I can remember what to order and what not to order the next time I order from the same restaurant. I do like however that they show you your previous order and you can quickly re-order the same exact order. This app is too convenient I am forgetting how to cook!
When will the food get here????
by LouiiiseKane on 2018/11/19 00:40
I have used several delivery apps in my area and Seamless seems to be the only one where time is not considered an important factor. They are always late, the app won’t even update me on the delivery time. I have been waiting for my food for 30 mins+ The last time I used it, my food was cold and I had to microwave it. I thought I’d give it a second chance but now I realize that it was not a mere error but a systemic failure embedded in the app’s structure and service. We pay the delivery fee for convenience so please respect our time as well. Update: I had to call the restaurant (again) and apparently the food was picked up on time so it’s not their fault. The delivery man finally got here 45 mins late and he did not utter any explanation whatsoever, he was totally nonchalant and had terrible customer service. Wow! We all deserve better in 2018. Good luck to those using this app, I wish you the best!
Upsetting experience
by jhrodri on 2018/09/13 20:51
I have always had great experiences with seamless until a few weeks ago. I was ordering from a restaurant that I always order from in my neighborhood. When I went to pick up the order (which was a very big, and expensive order for my large family) the restaurant when the employees realized that the order was actually sent to a different restaurant location. This restaurant was not near me at all so I could not pick up the order. When we called seamless to stop the order ,explain that the current location I was in was my “go-to” restaurant and try refund the money back to me, “They couldn’t help me with a full refund but offered me a $10 credit. After a long discussion with various customer service Agents, I was only able to get two $25 seamless credits. (Even though my order was almost $100) I didn’t get to enjoy my food and I was charged for it.
Starved before discovering Seamless
by eimcmullin on 2017/11/02 14:39
Great app - large variety of restaurants, very timely delivery. App is very straightforward and easily navigated. The location from which I most frequently use Seamless is difficult, at best, to find. Despite this, the orders are delivered on or before the estimated delivery time. The app will provide you with updates re: your order if you wish to receive them. You have the option of providing instructions with each item ordered - which is very important if you have allergies. Re-ordering is a snap. There’s so much more that Seamless does to provide a great user experience. These are just some highlights. I highly recommend this app/service.
Still lagging
by Timirninja on 2018/09/27 15:53
I tried to call customer service for support. Iam using iPhone 6, painfully slow and it doesn’t work together with seamless and grub hub apps. Application freezes, after many updates this glitch still hasn’t fixed for iPhone 6. I find the way out thou. After you placing the order, next page come out where you have to place the order . So this window is always freezes . So what I do is I push rapidly in the area where “place order” button is going to be, so in that way I managed to execute the order, even when app constantly freezes. However if you applying promos or coupons this method will not work. After first attempt to place the order and failed to do so, your order still going to be in the “bag”. If you succeed with your following attempts to place the order, it will be placed without any coupon or promotions with original restaurant price
Poisoned or not
by kenslovee on 2018/06/27 18:28
I am pregnant and this is the first time I try this app I ordered food and was unaware that seamless doesn’t have its own staff of drivers. I place an order and then food tracker estimated time says my food will be here at 10:05am. It is now 11:23am and I just now barley received my food. It is cold and not to mention the person that delivered it looked like a druggie. I don’t know if within that entire hour they poisoned my food all I know if I’m pregnant and if ANYTHING happens to my child and I seamless will be taken to a civil court room in which I will be the pressing civil charges. My food is. Cold! Not to mention an extra 10mins I had to wait because the driver seemed to be mentally challenged. I call Grubhub and they didn’t even offer to refund me the man I spoke with was a “dean” all he said was “the food should be there in a couple minutes” terrible!!!! IM GOING BACK TO UBER EATS AND I WILL DEFINITELY BE SHARING THIS EXPERIENCE WITH ALL MY FRIENDS AND FAMILY !
Needs a different tipping calculator
by Worth it and happy on 2018/05/28 23:38
This is a fantastic app, which makes ordering food convenient. My only criticism is that it calculates tip with tax included. As someone who has worked in food service, it is not customary to tip on tax. Tax is not part of the service. Not to mention, if a delivery fee is included, its there to compensate the delivery person. Make sure you adjust your tip based on the subtotal of your order. **Update: it looks like the tipping calculator has been adjusted. Another benefit is that this app is cheaper than postmates and it appears most restaurants do not require a minimum. That could change based on demand, but it will be nice while it lasts!
Seamless seems to misrepresent the order status
by Oguinn on 2018/04/01 20:34
We ordered food at 1:30 on Easter Sunday from a restaurant that was listed as open on Seamless. A little while later, we got a notification from seamless saying the order was in the works. The ETA came and went, so we waited a little longer (an hour and a half from the time we ordered) and called the restaurant three times. No answer. We chat with Seamless, who calls the restaurant, receives no answer, and offers to cancel the order. Restaurants forget to update their status on holidays. I get that. The frustrating part for me is that we waited for an order for two hours solely based on Seamless’s notification that the order was in the works. If there hadn’t been a status like that, we would’ve called a lot earlier and bailed on the order. Two hours we could’ve ordered from someplace else or gone out or made something.
Can the app NOT restart any time I switch apps???
by AndyHope22 on 2019/09/05 16:46
I have no issues with Seamless directly, but I’m very unhappy the menu categories aren’t part of this version. They made my life so much easier. The bigger issue I have is that 99% of the time, if I switch apps for any reason (check something, reply to a message, phone locks while I am momentarily distracted, even just hit the Home button to minimize for a second) it will restart the app. No matter if I was browsing, building an order, looking through my order history, doesn’t matter. It shows me the splash screen and opens the app to the main page, I have to go back to wherever I was, it dumps out my basket. Unbelievably frustrating.
Terrible app stick to Uber eats
by Eli8854 on 2018/09/16 04:51
Ok so I tried out this app ordered food at 11:10 PM and the app told me with text and email confirmation that the food will be delivered at 12:30 to 12:40 AM I was hungry but I decided to give them a shot I waited and waited and I’m still waiting now, at 12:41 I called the restaurant and their response was we canceled all seamless orders, Hello????? I’m waiting starving for an hour and 31 minutes only to hear that they canceled no email no text no phone call just straight up canceled what kind of scam is this app. And now it is 12:49 am everything is closed I’m going to sleep starved because of this dumb app And their customer service rep that I just spoke to order was never confirmed read the text they sent me at 11:45 your seamless order with .... New York is confirmed and it will be delivered between 12:30 and 12:40. So what would you call a confirmation if not this???
Lack of communication with restaurants
by Rinternational on 2018/09/15 23:32
While we really enjoy this app, it has ZERO communication with restaurants. Three times in recent orders the app has confirmed the restaurant has received our order and are "working on it". Three times I have waited 1-2 hours BEYOND the delivery time and once they stated they had no delivery services AFTER waiting 1 hour beyond delivery time. If the company receives the Seamless order, and confirms it on the website, any issues should have been addressed during that time. Seamless needs to address their communication with restaurants otherwise customers are left waiting with no updates:
Customer service is a joke
by jack12344567 on 2018/07/12 17:17
I placed an order and within two minutes of ordering I received a delivery confirmation. As anyone can see this would be impossible as the restaurant itself is at least 15 minutes away from my house. I tried using the “chat” function on the app and the representative was extremely rude and kept telling me that the driver said he hand delivered the order. It is impossible that the driver could have hand delivered the order within two minutes of placing it. I then decided to call customer service on the phone and they were extremely helpful and issued me a refund. They called the store which told them that the food was never picked up by the driver, the driver was likely lying about having picked it up. Thank you to the woman who ultimately helped me instead of the person that made no effort to resolve the issue.
Do not use these app
by cuddlespanda90 on 2019/06/02 18:53
UPDATE SINCE DEVELOPER RESPONSE: These shows they could care less about you with their copy and paste reply wanting you to contact them. It does nothing and the issue never get solved. There system does not work as it claims as I found out when I tried to use other emails or my friends phones to make accounts. The whole first order thing does not work not matter how many times you try or phone or computer used. Nothing but a big scam! It freezes all the time. And I have tried to do my first time order discount and it always claims I have already ordered from them when I have never used the app prior to these. I even tried to use a second email and still got the same thing. It is all show and false advertising. Your better off spending your money somewhere else that actually cares about the customer!
Terrible Technical Support
by ChrisLPNM on 2018/11/03 14:31
I stopped using this app about six weeks ago. Before then I was a heavy user - about 20 times a month. One day my apartment number stopped showing up on the delivery instructions to the restaurants. So I put the apartment number in three different spots in my profile - at the end of my street address, in the designated apartment field, and in the additional delivery notes. Next delivery, still no apartment number in the delivery instructions (the delivery person had to call me and when they came to the apartment I asked to see the delivery instructions, sure enough, no apartment number). I contacted technical support using the app and got an acknowledgement that my issue had been received. After that, nothing. So now I use Uber Eats and Postmates. There are simply too many options in NYC to put up with this kind of bad service.
Bring back reviews
by ArnieNYC on 2018/05/28 22:59
This app is wonderful and amazing. To think that someone can bring your food straight to your home without even having to have that awkward call. And all at great prices. The only issue is that they need to bring back the rating system. That is huge because that’s how we distinguish between the excellent restaurants and the OK ones. It seems very suspect that they keep removing it and adding and removing it and then adding it again. Doesn’t make sense, that’s their greatest strength, the fact that people can give reviews good or bad. They should also give Restaurant the opportunity to respond.
It’s pretty cool
by Saira D on 2018/05/26 14:20
I never thought I would use this app as much as I do. After a long day at work or a night out drinking seamless comes in very handy. However, I recommend that you check each restaurant on yelp. You’ll get the real deal there. The reviews on seamless seem a little fake and you just don’t wanna spend your hard earned money on bad food. I also wish they would update the tracking feature. It’s super out dated. The button you press to get tracking doesn’t do much. I usually end up calling the restaurant. Uber eats beats them at that. Last tidbit - Seamless has the lowest delivery fees of all the food apps.
Seamless rip off
by Kitty Kat Moy on 2018/05/23 14:58
App works just fine, in the instructions for delivery (most restaurants do not print this out for the delivery guy so you end up stepping outside anyway to guide him which is redundant). We realized much cheaper to not be lazy and call in the order instead of using the app. Use the app for menu and options of locations to order from. if you do not want to pay a substantial amount for a meal. The total is significantly higher as oppose to when you order and tipping the delivery guy. So if your hungover, injured, bedridden or post pregnancy & have the cash to spend this works great but if your budgeting it’s not for everyone.
App UX poor for Gift Cards
by Adam King (gift card) on 2019/09/20 23:52
If customers get a gift card it’s very difficult to figure out how to apply the gift card. Mainly because you have to submit a payment option (Cash, Credit Card, etc.) none of which is apply gift card. On the second screen you can finely see the gift card option and it’s a little hidden. This all adds up to the customer thinking this is intentional as you’d rather see me use my credit card over apply the gift card and a frustrating experience. Add an initial payment option of (apply gift card) please!!!
Seamless does not care about customers
by LOUIECHI on 2019/10/11 21:04
I had written BUT NEVER submitted a review of one of my favorite restaurants while I was frustrated due to the weather delaying the delivery. I closed my laptop and came back to see that it had automatically submitted. I contacted them countless times and was told they would remove it. It was never removed so I contacted them again and was told that they would not remove the review and wouldn’t consider it any further. They wouldn’t even escalate the issue to their supervisors. The review IS NOT a fair representation of the restaurant and shouldn’t have submitted in the first place. It was only submitted due to a flaw with their website and they will not honor my request to remove the review. It is now uncomfortable for me to go to this restaurant when in the past I truly enjoyed it. I am not happy with Seamless’ customer service
Customer service nightmare
by Englishpancakes on 2019/09/10 09:54
I would order from seamless at least 3-4x a week. It was my first time trying out “Perks” and likely my last time ever using Seamless. Imagine receiving a notification from seamless that there is a concern about your order “Driver couldn’t reach you.” This is laughable because the driver never tried calling you to tell you he arrived or left. You remember Seamless providing the ability in the past to request refunds/indicate an issue with your order or chat via text with a rep. Not anymore. You call seamless/grubhub, stay on the line for 30 minutes watching your lunch hour tick away, only to first be told your driver is there (false). Then, after holding for much longer, you’re told the driver is on his next delivery already. But you’ve run out of time to eat (much less wait longer for the driver to come back), and so now you just want to cancel your order. The rep insists he cannot refund your order but will give you 50% off your next one. Good job taking my money and running. Now when you check your order status it is somehow “Delivered.” Ouch. If it is “Perk” to never get your food and still have to pay for it, that’s pretty twisted. Anywhere else, that’s called a scam.
Moving to DoorDash or Uber
by cornwellsb on 2018/07/22 19:07
I live in NYC and I’ve been using seamless for 8 years. Seamless is useful but the app experience has always been horrible. If I want something like “Chicken fried steak” or even “fried chicken” the app returns results for EVERY restaurant with the words fried and or chicken. This is 500 restaurants! Finding a meal always takes an hour. How after 8 years can your app still be this bad. They should have fired their IT team (or whoever the CIO is) years ago because they obviously don’t know the concept of innovation. I just downloaded the latest app and it now locks up my entire iPhone X for 20 seconds even after switching out of the app ... deleted it and reinstalled. Searching causes something crazy to happen to my phone. You have lost the food deliver business seamless ... you just have not realized it yet.
Worst Food Delivery App Ever
by SurroundedbyIdiots on 2017/11/06 02:30
Worst food delivery app ever. I ordered for the first time today, and never got my food. Even though I had the receipt in front of me, when I called the restaurant they had no idea what I was talking about. After trying to get in touch with customer service for 30 minutes, they finally sent a message saying that I would be refunded and gave me a $10 off voucher. I figured maybe it was the restaurant’s fault, so I tried again with another restaurant. Put in my order, and got the message from Seamless that it was being prepared and was on its way. Over an hour later, I get a call from the delivery guy that he’s at the restaurant, and it’s CLOSED TODAY. what the hell?? What kind of an app is this?? Still haven’t been able to get in touch with customer service, AGAIN. Stay away from this app!!!
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App name
Seamless: Local Food Delivery
Description
Order food for delivery or pickup from a huge selection of restaurants near you. Dine with Seamless and get local menus, fast, easy online ordering service and the best places in New York, where and when you want it. With no hidden fees and exclusive deals from nearby spots and exclusive restaurant partners like McDonalds and Taco Bell, it’s no wonder Seamless is how New York eats. Top 5 reasons to download Seamless: 1. Explore the local food scene with Seamless — all 5 boroughs, no hidden fees 2. Discover exclusive food delivery deals you'll only find on the Seamless app. For a limited time, get your Taco Bell favorites delivered free with orders of $12+! (Terms apply.) 3. Reorder favorite meals faster with Express Reorder 4. Track your order with real-time delivery updates 5. Preorder your next meal up to four days in advance Easily search by cuisine or dish & view ratings of Seamless restaurants from other New Yorkers for no nonsense, honest reviews Never be without your favorite eats again. Seamless has a huge selection of delicious restaurants that deliver wherever you are — Brooklyn, Queens, Manhattan, the Bronx, Staten Island, or wherever you’re hungry. Got a go-to sushi order that’s never let you down? Tap "Express Reorder" to quickly bring a previously ordered meal straight to checkout. Craving Taco Bell? Just type “Taco Bell” into the search bar and a listing of the nearest local Taco Bell spots will pop up. All you’ve got to do is pick your place, choose your food, and place your order. It doesn’t get much easier than that. Seamless has numerous ways to pay — Apple Pay, Amex Express Checkout, PayPal, Seamless eGift Card or a good old-fashioned credit card. Whatever is fastest for you works great for us. Searching for McDonalds delivery in NYC, the tastiest tamales in the Bronx, the spiciest hot pot in Queens or the freshest pasta in Brooklyn? Download Seamless and see how New York eats. Free delivery terms: Must be a first-time Seamless diner; offer limited to one use per diner. Order must be $15.00, before tax, tip and fees. Discount is capped at $5.00 off your order. Valid for Delivery orders only.
fake but ok
by ChessLover323 on 2019/10/19 05:19
most of the restaurant reviews in the app are fake and probably so are their App Store reviews
To many fees
by Boopdean on 2019/10/19 01:21
Sick and tired of all of extra fees now
Duh!
by BoonG on 2019/10/19 00:07
I mean, can’t you tell! My poor credit card!! 🤣 This app does its job well.
Never even got what I ordered
by DancingNutella on 2019/10/18 23:44
I thought I’d try this app out since I use Postmates and DoorDash a lot, but I was very disappointed. My order never even came. I tried calling the driver but he didn’t listen to me and hung up. I let Postmates know and asked for at least the tip to be refunded, but they wouldn’t even do that. They just offered a coupon for the future, but why would I ever order through you again if I didn’t even get my food? Also your ads on YouTube are repetitive and annoying.
Always on point
by fgkkkdddd on 2019/10/18 16:06
My go to...any issues always get resolved quickly.
Liars
by Sirsilvermax on 2019/10/18 15:43
When you place order, it says confirmed aka they call restaurant and confirm the order. In fact it is automatic and half my orders at night do not come in and i call seemless 2 hours later with same problem and nothing but my money back and everything being closed and me starving!
Coupons
by Neesie23 on 2019/10/18 14:34
Never get a good coupon!
Solid
by Zmoney111 on 2019/10/18 01:37
Customer service was not helpful the one time I needed them. Besides that a great service.
Seamless is convenient
by abawol on 2019/10/18 01:06
I had an issue recently and unfortunately I was not refunded nor was there anything they could do for my horrible experience with one place. Fortunately there’s many good restaurants to order from on here and most give me great experiences! It’s super convenient I don’t have to drive anywhere or do anything but have it delivered to me! Thanks Seamless!
Life is hard Seamless is easy
by NewYorkisimpossible on 2019/10/18 00:02
Whether it’s a chill times with friends kind of day or an end of the week f*** it i live in a hard city day, seamless is there.
Perfect customer service
by MacBeth on 2019/10/17 23:47
And perfect delivery! 5 stars
Do not order from places that use grubhub delivery drivers
by vvvbbcvjduhvj on 2019/10/17 21:18
Left my order on street w stranger. They don’t want to refund.
DON’T WASTE YOUR TIME.
by T. Coffield on 2019/10/17 21:15
My partner is currently on dialysis so these delivery apps are great at times but TRUE CUSTOMER SERVICE plays a really big part when using these delivery services but they all come with limitations. After placing many orders and having our food consistently and constantly incorrect. I decided to browse the App Store to see if there were any other delivery apps that serviced my areas with different options. I came across “Seamless” downloaded the app to give it a try. Once download was complete, I opened the app and right off hand I noticed the interface seemed very familiar. I proceeded to setup an account and unbeknownst to me my information was pre-populated. I felt it was my phone that may have pre-filled in all my information. I didn’t think anything about it. I was offered a discount with my first order. After placing everything in my cart I went to check-out and given a discount code to use once my order was complete. I tried to use the code but the code was invalid. Reasoning: “This code is valid for first time users only” as I was so confused by that message. I decided to chat with customer service within the app. Upon chatting with the customer service rep I was immediately reprimanded for trying to cheat the system. I was told I already have account. I informed the rep I have never used this app before, their response was, you have a “GRUB-HUB” account. I was shocked but not surprised. That’s something common in the U.S., companies are allowed to have multiple subsidiaries. It’s sad but hey, there is nothing you can do about it. Just be warned, “Seamless” is grubhub. In my case they have the same options with the same prices, fees, and incompetent delivery drivers. The old school customer service is gone. There isn’t one company that have workers that’s welling to go “above and beyond” any longer. One or ten bad experiences will no longer break a company, it’s enough people in this country that will keep a company afloat. SAD BUT TRUE. I no longer use any of these apps. I use Uber to pick up my food, at least I’m sure I will be correct plus I earn Uber points.
Very healthy food
by malinka.usa on 2019/10/17 19:39
Amazing delicious and very beautiful food. One of my favorite so far
Late deliveries
by a98101 on 2019/10/17 01:41
Ordered at 8:13PM. It’s now 9:39PM, 25min outside the estimated delivery window and the order still has not arrived. The app takes no responsibility for late deliveries and offers no recourse on the app except to call the restaurant. We called the restaurant and all they did was say it’s out for delivery and we’ll need to keep waiting. Tried it once and will never use this app again. It’s faster for me to just walk to the restaurant and pick it up myself.
This app and costumer service is absolute TRASH!
by Jor🖤 on 2019/10/17 00:07
I waited 3 hours for my food! Not once but twice!... the restaurant called me just as upset as I was because they couldn’t believe the driver hadn’t reach to pick up the food🤦‍♀️... then I got In contact with costumer service for them to tell me 30 more fricking minutes and they “deeply apologize”!. Always apologizing but never fixing the actually problem.. listen man don’t waste your time cause this is shit😒.
Best food app
by LEXBBLOX on 2019/10/16 20:05
The only app I use to order food, simple and fast
No quality control
by Victimized customer on 2019/10/16 15:52
Seamless signs restaurants up indiscriminately. Rude driver, unhappy reception, orders delivered uncooked and sometimes without utensils is what you can expect.
First order with Seamless cancelled
by KellyAnnC33611 on 2019/10/16 14:36
I received a gift card for seemless, I have had major surgery and unable to cook. I ordered breakfast and then get a text 30 minutes after placing my order that my order has been cancelled by the restaurant? Is this typical? I haven’t had this happens, ever, with Grubhub or Uber eats. It’s certainly inconvenient. There was no reason just an email saying prepaid would be refunded in 3-5 days by my bank which doesn’t really apply to me as I used a gift card. Anyway, went in and ordered from elsewhere!!
Don’t honor their coupons
by coupon dont count on 2019/10/16 03:14
I had a coupon that said to download the app and place your 1st order and receive $12 off of $15, bull crap. They didn’t honor my coupon but that’s their lost cus I live in Far Rockaway my bro lives in the Bronx so I order him food a few times a week. I’ve been trying all these new apps out, so this one is gonna be a one shot deal. Catch me once shame on me, get me twice shame on you. You will never get my hard earned money again. Very frustrated customer so I give u NO STARS. U should really honor your coupons, if not and u only want people to use you once, that’s fine, but if your looking to get customers to return, please mean what u say n do what say. Very untrustworthy site. I’m done
Great Service
by Mimilobo on 2019/10/15 20:39
Bensonhurst needs more restaurants added...
Coupon/Promo Codes
by Chadrick from ATL on 2019/10/15 16:51
The coupons/promo codes don’t often work!
I love seamless
by krammarkframmark on 2019/10/15 01:53
Seamless is my life force.
Issues with location tracking and timing
by dichotomous fish on 2019/10/14 23:21
I used to use Seamless much more often but have recently found that I’ve had issues, particularly with sponsored restaurants, that are much further than from where my destination. The flow for ordering from the proper restaurant is also faulty. It’s entirely possible to accidentally order from a different restaurant than you thought you were on and then be unable to cancel it because the order goes through too fast with no help from customer service.
Restaurant grades
by NM from Queens on 2019/10/14 22:53
Seamless is amazingly efficient. I really wish they would add the restaurant grades to the app as part of their service.
Terrible customer service .. Uninstalling
by Shritherockstar on 2019/10/14 22:48
Had more than 7 late deliveries... once I ordered food and the driver was on the way and the owner of the restaurant calls and says he never picked up the food.. the customer service representative just gave a 10% , I thought it’s reusable but it was not it was just onetime discount which is nothing , I don’t want your charity . I have found a better alternative and asking my friends to use that as well . Good bye
Way too many late/wrong deliveries
by Esquivalience on 2019/10/14 15:48
I used to order from Seamless a lot, but lately it seems like deliveries from a lot of their listed restaurants are constantly late - like a half hour or more. And restaurants get the order wrong or leave items out way too often. I’ve been getting late deliveries or wrong orders something like half the time I use Seamless lately, so I just deleted the app. I know Seamless customer service can help in those cases but it still happens *way* too often; I wish they would focus on stricter requirements for restaurants to be listed in the first place. Either way, Seamless is anything but seamless; it’s by far the most frustrating way to order food in NYC.
Cold pizza
by Chewy3194 on 2019/10/13 23:45
I never have complaints about Singas but this time I do. The pizza arrived cold. The delivery guy didn’t even deliver it in the pizza cover that keeps it hot. Disappointed!
Fine
by thisiishard on 2019/10/13 23:13
Can’t track anyone and new fees aren’t great.
Price ain’t right
by I am lying on 2019/10/13 22:24
In the last few months we found seamless prices were often 20-30% higher than ordering directly from the restaurant. That is a hidden cost, and duplicitous.
The never there order
by Actingt723 on 2019/10/13 21:55
You place and order and think it’s on its way instead it gets canceled and no one notifies you. If not, they tell you 25 to 35 minutes and you are still waiting an hour later! Again, no notification! Going to switch to something else. DONE!
Tipping
by Scanner on the run on 2019/10/13 21:19
I always tip any delivery but I find it kind of ridiculous that this app expects 20-30 percent tip for their drivers.
Worst experience
by cg899 on 2019/10/13 20:10
Sent the wrong food and my order was canceled need better service for the amount of $ ppl paying
Getting Worse
by UnifiedOmega on 2019/10/13 16:16
They don’t show the delivery fee anymore till you’re at checkout. There’s hidden “service” fees in the sales tax sometimes too. Everything is more expensive in the app than at the store. Probably going to stop using their service soon
The best
by lamagaro on 2019/10/13 03:09
The
Awesome App
by Grubbulous on 2019/10/13 00:24
Awesome app, easy to use, can’t complainfree apps out there. Good for those days when you come home late, can't cook and don't want to wait for food. I can even schedule a delivery.
Legit New York
by appleseedly on 2019/10/13 00:03
Will always trust seamless
Love it
by qbsparkydp on 2019/10/12 20:26
Easy to use, a real time saver.
Fast-n-easy!!!
by FlatFootFete on 2019/10/12 19:55
Super! I love that I can just hit the usual and the last several orders appear. Works for me!
Food and service are both amazing!
by mokimoki69 on 2019/10/12 14:50
I’d recommend to anyone in the area.
Awful Driver - Nur
by hungryBeeeeeeee on 2019/10/12 03:31
The company has no control over their delivery guys _!| that’s a problem cu usually the guys are great but if there is a rude or erratic one. Or one that ants to take your food and pretend to have delivere The company has no control over their delivery guys and that’s a problem cuz usually the guys are great but if there is a rude or erratic one, Or one who decides to take your food and pretend to have delivered it, then Seamless have no way of tracking these erratic delivery personnel. I just waited over an hour for a delivery person who wasn’t able to figure out my doorbell and he has refused to come back and has pretty much disappeared my $65 worth of my delivery. And seamless has no control over that. I really find that unacceptable it they have no way of tracking these erratic delivery personnel.
Horrible customer service
by coleturalexperience on 2019/10/12 02:10
The app is easy enough to use. But their business model makes no sense—which shows when any sort of issue arises with an order. Clearly not customer focused.
Nearly 2 hours for a 40 minute delivery
by Rufus543 on 2019/10/12 01:02
Seamless customer support was unresponsive. When I marked “1” the lowest rating on the phone survey, they cut off the call. There are many better options out there.
Good
by Pattsy❤️💕 on 2019/10/11 23:40
So far so good. Chicken store poppin so far though. Haven’t seen anywhere else I would want to try. Tried a Spanish restaurant and it was absolutely disgusting. Grateful for the reviews that warn me of a restaurant.
Simple and Easy
by JoeyFingers201 on 2019/10/11 21:58
One of the best sites out there.
Seamless does not care about customers
by LOUIECHI on 2019/10/11 21:04
I had written BUT NEVER submitted a review of one of my favorite restaurants while I was frustrated due to the weather delaying the delivery. I closed my laptop and came back to see that it had automatically submitted. I contacted them countless times and was told they would remove it. It was never removed so I contacted them again and was told that they would not remove the review and wouldn’t consider it any further. They wouldn’t even escalate the issue to their supervisors. The review IS NOT a fair representation of the restaurant and shouldn’t have submitted in the first place. It was only submitted due to a flaw with their website and they will not honor my request to remove the review. It is now uncomfortable for me to go to this restaurant when in the past I truly enjoyed it. I am not happy with Seamless’ customer service
Eh
by Nick.P.92 on 2019/10/11 05:13
Pretty terrible
Food prices are generally higher
by Kid995 on 2019/10/10 17:06
The food prices on these food apps are usually higher than the prices on the menu at the restaurants. So why would I use these apps instead of directly calling the restaurants?
Horrible.
by Kay Moore on 2019/10/10 03:25
I placed two orders tonight. Never received either. I believe it is failure on seamless’s part, as I contacted both restaurants and both claimed that my delivery had been sent out. Seamless never changed the order status. I’ve never had this issue with any other delivery apps. Will be deleting this app.
Edit Request
by lovie907 on 2019/10/09 20:12
Please add an edit option on detailed page .
Orders not delivered
by Marcus_em on 2019/10/09 18:05
Several orders have not been delivered with no notification so I’ve missed lunch on multiple occasions which is a huge inconvenience. Thank you. Marc Mulholland
Make me so lazy
by LazyboyJim on 2019/10/09 17:00
This app make feel lazy so I always order instead of cooking.
Great
by Gb197224 on 2019/10/08 23:17
Super!
Dangerous for my credit card
by Moomerrrrr on 2019/10/08 23:03
Best food app ever...my bank account is taking a hit.
10 Stars
by Daily user in Florida on 2019/10/08 22:59
This was my first time ordering from Sakura Tokyo II. I ordered what I usually get when I go out for sushi (a miso soup, seaweed salad, and a shrimp tempura roll). I expected it to taste like any other time, but there was something so fresh and delicious about this meal that there’s no doubt I’m going to be hitting the reorder button very often!
Calls
by Cb1234456 on 2019/10/08 17:35
I love this service but only receive a call that my driver is here around 50% of the time. This can sometimes lead to me having to replace my order and get refunded for the initial order.
Thank You For Improving
by AKA: Dante on 2019/10/08 14:08
Keep up the good work.
Works (sometimes?)
by Mb1234567899999 on 2019/10/08 02:06
It’s not perfect but the food usually gets to me eventually. Their delivery fees have gotten really steep so I use Caviar or DoorDash more now bc they’re less likely to screw up the order and their customer service is better.
Delivery Fees
by EvanAzcuy on 2019/10/08 01:26
Loved the app in the beginning, now I like it. The hidden delivery fees are exhausting to go through when choosing your restaurant. Used to be on the top of each page so the consumer has the ability to choose. I know there is a setting to sort by delivery fees, but it doesn’t take them into account until checkout. Would prefer the original interface, or something that allows the consumer to view ALL consideration beforehand.
1000th review!
by Dickeysmalls on 2019/10/08 00:47
White Castle rules
Awesome
by mission to UN on 2019/10/07 23:31
The delivery guy name kamal is very good give me report earlier inform me that the food not yet ready, overall everything ok.
Reliability
by pipopipo S. on 2019/10/07 22:39
Since I started to use seamless about 2 years ago, I was always satisfied with their trust and punctuality, yes there were two times they delivered the wrong order to me, but they redeemed themselves afterwards, I would definitely recommend seamless to every Newyorker who is up for the challenge to be part of the great city in the world. PS.
Just spend an hour trying to order
by zer0sixskater on 2019/10/07 02:13
I just spent an hour trying to order after numerous installations and chat support they told me they could not help me . Thanks! I hope the information provided can help the next poor guy starving waiting on an app to accept his order
When I order
by The Real Rick Rubin on 2019/10/06 23:54
Love seamless
My go to
by Exchange80 on 2019/10/06 23:00
Always a life saver. Very easy to use love it.
StriversRowFlow
by StriversRowFlow on 2019/10/06 21:55
Thank you for the excellent service and food!❣️
Great app!
by bakken678 on 2019/10/06 16:39
This app is just amazing! I order every day and I love it! I don’t know why everybody is hating on it because no delivery app can be perfect. It has a wide variety of restaurants, and it’s all cheaper than GrubHub. Love it!
Good
by Tegibruce on 2019/10/05 22:10
Easy
Terrible service, unintuitive app
by Chunkyhunky1 on 2019/10/05 18:47
Despite being advertised as delivery “to door,” their customers service will rudely point out that their delivery people are not obligated to go up to your door or even make common courtesy efforts like knock or buzz. The app does not tell you that in order to change your number, you have to delete your ENTIRE address, so a number that looks correct on your app will somehow be registered wrongly, without you ever knowing. A terrible choice overall compared to competitors.
Easy to Use
by JeremiahB12 on 2019/10/05 14:17
Easy to use. Nice app.
My fatass
by jayden the fastass on 2019/10/05 08:02
You can order food while sitting home and playing video games I just have to get up and open the door cause I payed online tip and everything
My experience with seamless
by lover of services on 2019/10/04 21:47
As far as seamless itself an amazing opportunity. However some vendors are impolite with special requests. Making things a bit uncomfortable for me. As I live in a 3rd floor walk up. I request the order to be brought up to my apt. Some don’t want or can’t making things uncomfortable for me. Otherwise....(AS far as seamless itself I would give it 5 stars).. seamless is an amazing luxury for those who need it. Thanks you
Delivery
by NYChris2123 on 2019/10/04 18:53
Excellent app for NYC delivery!
No more Apple Pay !
by Def5000 on 2019/10/04 00:12
Pretty unhappy that Apple Pay isn’t available
I love it ... Seamless is absolutely amazing I live on this site
by Classy Chris on 2019/10/03 20:57
Absolutely the best make my life easy I live on Seamless amazing absolutely amazing absolutely amazing seriously
Fees too high
by FellasloveKG on 2019/10/03 18:50
These fees are ridiculous plus you guys are stingy with coupons and discounts . After all the money ppl spent you should send your loyal customer discounts like ubereats
Not happy!!
by 19kitkat on 2019/10/03 16:40
Your coupon codes are inaccurate. This is my 1st tome EVER ordering and when I put the code in “error” can only use for 1st time order”!! Really, pretty bogus!! Not Happy!!
Tip in advance for food that never shows
by Zpad2 on 2019/10/03 03:31
Customer service is horrible. Ordered over $150 worth of food that was never picked up by the driver. Had to go to the restaurant myself to pick it up. The app has no option to cancel. I called customer service and asked them to cancel the order since I was already at the restaurant. They put me on hold for 15 minutes to call the restaurant. When they came back to me, they said they spoke to “Robert” the manager and he never got the order. The manager standing next to me was not named Robert, and my order was in my hand. Seamless then confirmed that the address was correct and couldn’t offer an explanation. I asked them to cancel the order so I can pay directly, but the Seamless rep hung up. I later received a voicemail that she got disconnected and would call me back. She never called back and she never cancelled the order, and the driver got a $21 tip while never picking up my food. This business is not friendly and does not treat the customer right. And why should I tip in advance if I might get bad or NO service? Uninstalling and not looking back.
Authentic and Amazing Thai Food
by Crayhan on 2019/10/02 23:47
The food at Thai Nara is very good. The Owners are honest and humble which makes this place even better. Their food taste great especially the Red Curry and Thai Soup.
Support the little guys
by blackmark25 on 2019/10/02 23:44
Ii like seamles it
They need a rewards program
by aldjrksxmcmbx on 2019/10/02 22:20
Everything about seamless is great in my experience except a serious void of a loyalty program.
Best way to a full stomach
by Lyricalll on 2019/10/02 21:04
Click,click, done food is on the way amazing
Incomplete Deliveries
by Briceweathermen on 2019/10/02 01:30
I have gotten delivery people who refuse to come up to my apt because they have had bad experiences in the past with my building, but as a long time customer who has always paid mostly %20 tip and above, there should be an option to take away tips if there are any incomplete services such as not delivering to me and making me walk anywhere outside of my apt. I’m paying for service, I should get credit or credibility to do what I want when I don’t get what I want being a long time high paying customer.
Hmmm
by NathanKP on 2019/10/02 01:13
App is good but lots of small bugs and issues
DELETE UBER EATS, USE SEAMLESS
by CahGah on 2019/10/01 23:13
Seamless is actually functional and way better. There’s still expensive delivery fees typical with any food delivery app but Uber eats left me hungry and hanging enough times to make me switch over to a more tried and true app. Seamless was one of, if not the very, first food delivery apps out there and it shows for good reason.
Greatest Food App
by Nutzslinger on 2019/10/01 20:25
This is the greatest food app ever. Was lost without it. Please share
Worst food delivery app!!
by ramen1800 on 2019/09/30 22:03
Ordered ice cream from a place that was 10 mins away. Took over an hour to arrive and customer service wouldn’t help at all. All they did was apologize repeatedly without doing anything. Their eta would change with a 30 min interval without telling you. I usually order with Uber eats or doordash, and they always deliver on time. Stick with those apps instead!
Restaurant never receive orders
by Hahahahaha213 on 2019/09/29 22:16
I’ve had several times where I have put in my order, received confirmation and then reached out to the restaurant asking where my food was and they would informed me that they didn’t receive it. I am unable to trust that the restaurant is actually getting my orders without calling them to confirm. It would just make sense to call the restaurant themselves from now on.
should be sued for illegal marketing
by Big downside on 2019/09/29 01:49
everything is soower than they say and Byers do nit love um
Will spam you
by Ryan Tate Berkeley on 2019/09/28 20:31
I ordered pizza three weeks ago the thing keeps pushing notifications at me to order pizza again. F off, Seamless. (I thought Apple banned these sorts of ads a long time ago?)
Needs a lot of improvement
by Swati Hingorani on 2019/09/28 17:13
The delivery fees and up charge are way too high, also delivery drivers are rarely willing to come to your door which is frustrating because you’re an up charge on each food item + a delivery fee + a tip + tax. Good in a pinch but not an app I want to use regularly anymore.
No delivery fees until checkout
by ghstmn on 2019/09/28 14:19
I’ve used the app for 4 years and have watched it go through many changes. It used to be my preferred delivery app. Within the past year or so, delivery fees have completely gone missing until you reach checkout. I’ve submitted multiple bug reports over a period of months for this issue as previous versions of the app allowed you to see a restaurants delivery fee when browsing for restaurants. All of the support tickets generated from the bug reports have been marked as closed without further information. Delivery fees are huge deciding factor when choosing between restaurants. If they are important for you, you’ll be better off using other delivery apps.
Hard to be green
by purple dragonness on 2019/09/27 23:33
Seamless is well designed and pretty easy to use, even on a small phone. The only pet peeve I have is that few restaurants pay attention to “No plates or utensils please” even if I enter them on every single item and the order. Seamless, please help with this: let’s save the planet and lower the restaurants’ costs.
Why try anything else?
by Bibi18 on 2019/09/27 17:35
Simply the best. I’ve been using this app for years. Why is there even a question about it?
Problems with changing contact information
by Serious_lady_ on 2019/09/27 16:54
I changed my phone number and changed the information about it in the app. But the restaurants kept getting my old phone number and couldn’t reach me. I asked custom support twice to help me solve this problem and each time they did nothing. So I just had to switch to another food order app. Very disappointed.
Great food
by Melb1281 on 2019/09/27 13:55
The fajita wrap w bacon had me obsessed
Poor Customer Service
by sallyfifi on 2019/09/27 01:49
Whenever there is a problem with my order I’m always told just to wait.
Happy
by mekmekni on 2019/09/26 23:40
Very satisfied with this app
Disappointing Customer Service
by Timzacky N. on 2019/09/26 22:43
I am terribly disappointed by how customer service handled my situation. I responsibly changed my contact number and made it the default using the Seamless app. I made an order the next day and they still used an inactive number. I even texted the driver to message me if he’s in the lobby so I can go down and fetch it, but he didn’t even respond. I spoke to 3 customer service representatives and didn’t even give me a refund. The first one (Kerine) just decided to leave the chatroom while I was asking for the whereabouts of my order. The second one (David S.) didn’t seemed convinced how i’m really disgruntled about my situation. I asked him if there are other places that I should be using to update my contact info because in my app it was my number. He said the number they have on file is my old one - so I replied for him to just update it with the one placed on the app (pretty sure there’s a timestamp that I responsibly changed that number prior to making the order), but he said he can’t change the number on his end. So what now?? He ended the conversation, gave me a 50% off on my next order, and left the chatroom. I made a call on the 3rd representative for my refund and she said her computer wasn’t working and dropped the call. One last thing - did I mention I ordered via Seamless app? They kept saying Grubhub :)
Huge flaw - beware
by Lolareiland on 2018/01/06 18:06
I used to be one of seamless’s bigger customers, ordering 5-7x a week. I’m done with them, extremely frustrated by repeated failure. Twice in a row, seamless showed a restaurant to be open (not an odd time, like in the afternoon, for Lunch) and listed a delivery wait Time. I ordered and received a confirmation and a delivery time from seamless. Then, nothing happened. No delivery, called the restaurant and there was no answer. Here’s the weird part - no refund was ever issued unless I called Seamless to register a complaint. Just not acceptable. Customer service gave me the lame explanation that the restaurant closed for the prior night and just didn’t turn off seamless. Just ridiculous. So beware. Track your order carefully. Even call the restaurant. Better yet, use another service that doesn’t suffer from this amateur problem. I use caviar now. Done with seamless, they have lost me.
Not that intuitive sometimes.
by AmmNotJamm on 2019/02/11 23:52
The usability on this app can be frustrating at times. Firstly I like the past orders section. However if I press on the name of restaurant it should bring me to the menu not to the last order I made. If I tap on the white card with the order details, then sure show me the last order I made. The expectation is that if I click on the name, I want to order something different from that restaurant. The other use case is viewing the status of my order. I have no idea how to do this. It was not appearing under My Seamless. If I tap on the gear icon I also don’t see anything related. Eventually I had to rely on my email to figure out the status. Loading into the app now I see that “Your Order has been picked up” but I never saw any intermediate status (order received, order in the works, etc). Additionally when I switched from delivery to pickup option, the tip section was impossible to toggle off without starting the whole process over. Lastly, the Restaurant tab times out so often it’s frustrating to click on. However as this could be due to a number of factors that are beyond developer control like poor connectivity, I mention it last. But it’s still important as many people I know order food on their commute home, so they aren’t on the best wifi.
Don’t waste ur time
by Chipotbae on 2018/11/16 06:09
Unreliable. If you want to wait 2-3 hours for cold food, this is the app for you. If you want to wait 2-3 hours to have your order cancelled at the last minute because there are no drivers on the road this is ur spot. You will starve to death messing with this app. Crazy part is Seamless won’t even tell u or message u to know or provide a map so ur aware of what’s really going with ur order. 90% of the time the restaurant has the food ready but they don’t have enough delivery workers. The other 10% of the time restaurants delivering ur food to the wrong place or not delivering it at all but having it written in as delivered. Seamless does things in the wrong order, they should do driver first, order second instead they do it the other way around and then ur food left at the restaurant and both u and them mad at seamless. DoorDash is my go to cause they have a map similar to the Uber map so you can see about how far your driver is, and they give you a small profile of ur dasher similar to the blurb on ur Uber driver. They match a driver first then let u order and if they don’t have drivers they tell u. Full transparency unlike seamless who will hide it from you. They also have very cheap delivery rates and deliver reliably.
Many flaws
by klarface on 2019/09/25 00:20
My usage with Seamless has gone down tremendously. Their system does not allow you to update your primary contact information according to the customer service representative I spoke to. Even if you do, it doesn’t register on their end. I changed my phone number a few months ago and even though my old number was deleted and updated, every time I order from a restaurant, they still have my old number on the order receipt. The delivery person is forced to contact seamless, who then has to alert me via email (the delivery people never look at the delivery instructions to ring the buzzer for some reason). Meanwhile the delivery person is standing outside for 20 minutes, ignoring the delivery instructions to ring the doorbell. This happens every time. The customer service representative suggested I put the correct phone number in the delivery instructions, but how would that help if they don’t even look at that to begin with? Seamless needs to fix their programming issues or likely lose a lot of customers.
Terrible customer service
by BangMF on 2018/04/29 21:55
The app itself is eh at the very best. Recently I ordered from a restaurant Seamless had listed and they delivered my food an hour and 45 minutes past the delivery time. When I called the restaurant to ask what was going on, there was no hello or anything, someone immediately said “the driver is running late, your food will be there in 10 minutes”. Hmm ok which I told them if it is not here by then please cancel the order. Of course it doesn’t come within that time because why would it? I proceed to order from UberEats which gets to me in 20 minutes. Now, when I contact Seamless about it they say they have to check with the restaurant to see if they’ll give me a refund...what??? They should be answering to you, it’s doubtful the restaurant is going to admit to anything being wrong. When I ask the agent if she thinks it’s right that it took 2 1/2 hours to have food delivered and still be charged full-price, she ignores me and proceeds to say they can offer me a credit...which then I also never get. Save your time and use another app like UberEats or DoorDash - both are much as far as dining options.
Don’t use this app
by Kb3830 on 2018/09/15 01:19
I ordered food at 6pm, got a confirmation and everything, ETA 7:02. No problem. I waited until 7:45pm - called the restaurant they said the food was picked up over 30 minutes ago. I live less than a mile from the restaurant. Shouldn’t take 45 minutes to find my house. There’s no way to contact the driver so I can’t call to help him find my house or check on my food or anything. My guess is he stole it. It’s now 8:30pm and still no sign of it. Now I’m supposed to call customer service and wait on hold for over 30 minutes to appeal my case and beg for a refund. Meanwhile I’m 8 weeks pregnant and so hungry I’m about to throw up while waiting for my food. Not to mention I have 6 other people who have been waiting at my house for over an hour to eat. Absolutely livid. I’m done with this app. DO NOT USE THIS APP!!
Getting worse and worse
by Courtwend on 2019/07/21 15:57
The menu items are often wrong, doesn’t update when restaurants are closed, they say the order tracker function doesn’t work, the fees seem to be going up and the customer service is really so much worse than it used to be. The chat customer service function doesn’t always work either so you have to call in if you have an issue and that to a hot mess. I just had a wrong order -the help chat function didn’t work- so I called in and had to hold forever and they refused to even talk to the restaurant about sending a correct order and just wanted to refund the items- but then refunded the item but not the high fees attached. So I paid fees to get nothing I could eat. Especially offensive because they sent raw fish instead of the cooked fish I ordered and I am a cancer patient so it wasn’t even a preference thing. I literally dropped $15 on a side item of 2 small breakfast sausages after they “helped me” While caviar is more expensive but they have more updated menus, images of all the items, they have delivery tracking that works, better client services
Terrible update: no menu categories & hidden delivery fees
by Beakerb82 on 2019/06/30 16:35
Recent updates have really tanked the user experience. One, they got rid of menu categories. Try ordering from an NYC diner without it — ridiculous. Two, they removed delivery fee info from the main menu page so that you don’t see it until you’re about to check out and get hit with a $7.99 delivery charge — shady. At bare minimum they could put it in the restaurant’s About Info so that you don’t have to add a fake item and then go to your cart just to see how much the fee is. These changes clearly weren’t made with the user in mind, so I’m guessing they thought they’d please restaurant owners by forcing users to spend more time looking at their menus and not ruling a place out based on how high the fee is. Instead it makes me more inclined to reorder from places I already know (or not order at all) and creates frustration that spills over from Seamless onto the restaurant, which is ultimately bad for their business, not just for Seamless. Hopefully they’ll reconsider these poor updates.
Tip in advance for food that never shows
by Zpad2 on 2019/10/03 03:31
Customer service is horrible. Ordered over $150 worth of food that was never picked up by the driver. Had to go to the restaurant myself to pick it up. The app has no option to cancel. I called customer service and asked them to cancel the order since I was already at the restaurant. They put me on hold for 15 minutes to call the restaurant. When they came back to me, they said they spoke to “Robert” the manager and he never got the order. The manager standing next to me was not named Robert, and my order was in my hand. Seamless then confirmed that the address was correct and couldn’t offer an explanation. I asked them to cancel the order so I can pay directly, but the Seamless rep hung up. I later received a voicemail that she got disconnected and would call me back. She never called back and she never cancelled the order, and the driver got a $21 tip while never picking up my food. This business is not friendly and does not treat the customer right. And why should I tip in advance if I might get bad or NO service? Uninstalling and not looking back.
Good app with one HUGE flaw
by DERP the hero on 2017/12/15 00:52
Seamless is an extremely streamlined and accessible app that shows you hundreds of restaurants in your neighborhood and even some you might not know about. In most cases it works very well and even when it doesn’t the customer support is top notch with short wait times and support representatives who know what they are doing and know the solution to most, if not all, problems. One system, however, is by far the most baffling one I’ve ever seen; When a restaurant doesn’t have its own staff for delivery, seamless will send it’s own drivers to pick it up and deliver it to you. The problem is that seamless gives the restaurant no way to identify a driver besides the driver saying so. This can lead to smart thieves walking into restaurants with the seamless logo on the window and walking out with your food because they claimed to be drivers. This is a huge oversight and I’ve gotten food stolen from me already. Fix this seamless, and you get 5 stars, this should not have been a problem in the first place.
Beware
by artsbarbie on 2019/08/05 23:31
Beware of seemless. I loved this app but started to have constant issues with their delivery. Two days ago I ordered the delivery, the driver drove with my order claiming she tried to contact me. I never received the order, never got a call, tried to contact a customer care agent, and they refused to give me a refund for my order that I never received. Instead gave coupons which I still had to spend money. I was robbed. Today I ordered and suddenly after an hour of waiting my order was cancelled without any explanation. So I tried ordering again, and the same happened where the delivery driver drove off with my food and reported it as delivered when I never received my food. I called a customer care agent and he gave me a refund and a coupon for this order. I spent over $50 today on seemless for nothing but a bunch of cancelled orders. It takes 10 days to get that money back in my bank account. People don’t have money to just waste. I’m 9 months pregnant and on bed rest. This company robs people of their money. I will never be using this delivery app again. They’re crooked.
Good app but check address 5x
by Gibsy11 on 2017/12/27 00:26
Good app, great service. However, if you move and continue to use this app beware! The app will default to your previous address if you order from a restaurant that you’ve ordered from before. I checked my order twice but once I paid it had reverted to my old address again! There’s no way to get rid of it. I changed all my addresses on the app and it will still use my old address. Fortunately customer service is helpful in contacting the restaurant when this happens but if you don’t check your receipt you may not even know that it’s going to the wrong address until you’ve waited for an hour and you’re starting to starve. Since you’ve already paid for the food there’s also little you can do if you end up getting cold food in the end. Phone orders definitely take less time and are more accurate. Please fix this.
Meh
by Merve10 on 2018/08/05 20:43
This app isn’t the best. I’ve never had food delivered this late before, and I’m not talking 10-15 minutes late but actually 1-1.5 hours late. I can’t blame the app for the actual lateness but I think they could do a better job of showing more accurate wait times so that I can manage my expectations. The search function also doesn’t work very well. I’ve put in a keyword search and it shows me restaurants that don’t even hold the item. Additionally, since the update, I can’t see the distance of how far the restaurant is from me like I used to be able to. That should be brought back. Lastly, it displays restaurants in the delivery section that don’t even deliver to my apartment. Several times I’ve ordered food just to find out 45 MINUTES later that they don’t even deliver.
Cancel Order feature?
by Luivill22 on 2018/04/13 15:10
I’ve been using seamless for a long time now. It’s a life saver and it has introduced me to new foods. Recently the app has been crashing and has caused my phone to freeze up. This update seems to have fixed that on end but today I noticed one small issue. I can’t easily find the cancel button. I placed an order with a Latin restaurant for breakfast and they gave me a call telling me they didn’t have any of the food I ordered this morning. They asked me to cancel the order on my end and I could not find a way to cancel it. I then asked them to cancel it at their end and they gave me an attitude and insulted me in Spanish thinking I didn’t speak the language (I do). I’m not upset that the restaurant, they sound like they aren’t good with technology so I can understand why they got defensive. Please make the “cancel” option easily available.
My Phone Freezes Up
by Californicated on 2019/04/05 14:57
I love this app and use it every time to order my breakfast from the same restaurant over and over again. However, in the last few months, every time I go to my restaurant page in the app, it freezes up my phone. I cannot exit the app. I cannot do anything. Most of the time I have to restart my phone and try going to the restaurant page second time, and then it works. It happens every time, I order from my restaurant, and it only happens when I order food from my restaurant. When I order from other places using Seamless, no issue there. I thought it was a temporary issue but it’s been a few months, and this problem persists. Can someone look into it please? Thank you :)
Had to pick up own food, still charged
by Rashaver1 on 2019/05/27 00:19
This app is a joke. When I ordered my food it gave me a time frame of delivery. That time came and went and they kept adding time. After an hour I went down and picked up my cold, soggy food myself. When I contacted customer service I was put on trial — and was told that I had to “prove it to them.” I spoke with 4 reps over the phone and chat and nobody helped me. They kept to their scripts. So not only did they lie about and charge me for delivery, I had to pay for cold inedible food. As a tech marketing director myself, it’s pathetic to me how much money this company spends on NYC advertising to gain new customers but spends zero dollars on retaining their existing customers. That whole “have been around for 20 years” narrative becomes a laughing stock. Every other food service has decent customer service, and when customers report an issue, a refund is issued— not a credit— and they do the right thing. And guess what, they still have my business. Goodbye forever, Seamless.
Love the app, not a fan of the delivery drivers.
by aawatts77 on 2019/03/17 18:56
I have no issues with the app itself or even the restaurants, but the drivers can be very frustrating at times. 90% of the time, they’re great. The other 10% though... completely unacceptable. It’s like the drivers don’t know or don’t care that you can see where they’re at and the status of your delivery. I watched a driver pick up my order, and then sit in the same place for 30 minutes. When I questioned him about it after he arrived, he said he was taking a break. WELL THEN WHY THE HELL DID YOU ACCEPT THE DELIVERY??? My food was cold and soggy from the condensation in the package. Other times, my food is picked up and taken 20 minutes in the wrong direction. If I’m going to pay $50 plus for food to be delivered, it should arrive as quickly as possible. Other than that, everything else is fine. Great restaurant selection.
Truly the worst food delivery app out there - I don't understand how this company is surviving
by Margaret Moore on 2017/10/27 02:47
Seamless is truly the worst food delivery app out there. I do not understand how this company is still in business. I've given this app multiple chances and every single time that I use it, something goes wrong - whether it's taking two hours instead of 45 minutes to deliver (this has happened every time I've ordered) or in the most recent instance where they literally cancelled my order 10 minutes after it was supposed to be delivered. That last experience was the most absurd situation I've experienced when it comes to food delivery apps - there was no apology or explanation it was just a note that my order had been cancelled and when I called customer service they could not have been less helpful. There are so many other and better options out there - stay clear of this one. Officially deleting this app and never looking back - I hope you do the same!
Constant failure on delivering on time
by PealNYC on 2019/09/18 02:20
I decided to give Seamless a chance again after previous bad experience with ordering. But in both my past two orders, the order was either delivered very late (over an hour past the supposed delivery) or never delivered at all. Checking the restaurant reviews I later saw that these are common occurrences in those restaurants, which Seamless apparently does nothing to prevent. I even tried ordering hours earlier with a specific time hoping that my food will get to me by then, but then an hour and thirty minutes past the original delivery time I was speaking to an agent who told me for the second time that the driver was on their way and will be here soon. This is unacceptable after paying a hefty delivery fee that all restaurants charge now on top of the tips and everything, I can just spend the same and get UberEats which is much more reliable. Will not be using Seamless again.
Orders are consistently wrong
by Moni520 on 2018/09/23 18:42
Seamless is real convenient but neither the restaurant nor the drivers seem to think they should have to verify that the whole order is there or correct. Frequently there are items missing from our order and I’m tired of it. While customer service is quick to respond, you’re apparently not guaranteed to get reimbursed for the food you didn’t get. What kind of business is that? You’ve already paid so there’s not a whole lot you can do about it. If you were at the restaurant you wouldn’t have to pay for the food you didn’t get, so why should you have to on delivered items?? Tipping in advance gives the drivers zero incentive to do a good job. I have clear delivery instructions but only half seem to be able to follow them. I’ve had to go track these drivers down because they are wandering the block or going to the wrong building. Seamless and all of their other delivery services (Grubhub) have now lost my business.
Used to work
by Harakirijasper on 2017/11/30 23:38
Seamless used to be our go-to-app. Sadly their services and app update really made food ordering difficult. First off many restaurants we were able to order from, are no longer available. When inquired, Seamless responded “we don’t see a large enough order from This area so we are no longer delivering food to this area.” Now, according to these restaurants they still order to our address. Secondly, when food is ordered, addressed needs to be re-entered and I️t says food can of be ordered because it’s out of delivery area. When inquired, seamless suggested that we use the web GUI. Right, instead of fixing the problem or apologizing, try the website. There are plenty other food delivery services that can be used in NYC. Guess we don’t see a reason to continue supporting Seamless although we continued supporting using their services after they hiked up their “delivery” fee just as soon as they took over the delivery from the local restaurants.
Love this app. Reliable. Amazing customer service.
by KickLish on 2017/11/10 22:24
Seamless is the best. I have been using this product for years to order lunch at work, order dinner at home, order dessert and order breakfast in bed... I love you Seamless! The few times I’ve had issues were resolved quickly by Seamless over the phone with a refund and credit/discounts for future orders. They were usually because the vendor at the store/restaurant made an error. I choose Seamless even when I have the menu and info to order directly to vendors because I don’t want to have to talk to people on a phone to get food. I just want to order it by tapping a few options and getting it to me ASAP (which in midtown Manhattan for me is 20-45min). Thanks Seamless!
How about seamless taking initiative on green delivery services?
by なお1984 on 2018/07/15 00:07
Ordering delivery food is so easy nowadays thanks to seamless. Thank you so much! The one thing that bothers me whenever I order food is all those unnecessary plastic cutleries that I don’t even use and wasteful plastic containers... Ordering delivery food creates so much plastic wastes so definitely unfriendly to the environment. Since now Seamless has so much influence in that industry and so many restaurants rely on your service, why don’t you take an initiative to promote more environmentally friendly ordering services, by adding “Do not include plastic cutlery/napkins” options in the app or giving out “green delivery certificates “ to those restaurants that use biodegradable containers etc? This kind of effort will certainly give some positive impact on your brand image too. Please consider.
Watch for delivery tip scam
by Chigga24 on 2019/02/23 23:32
The food was great as usual and it arrived within 15 minutes of ordering even though it said 45-60 minutes of delivery time. However, when the delivery man handed me the food, he asked ‘where’s my tip’ because it wasn’t included in the order. He quickly flashed the receipt at me but wouldn’t let me hold it. I looked puzzled and felt bad as I didn’t have any cash because I thought seamless generally handled this by card. He then said don’t worry about it, took the receipt with him and hurried away. I went to my emailed receipt and saw that a 15% tip ($5.06) was included in my total. This guy couldn’t gyp me, but he will try gyp you - this was definitely not a mistake.
HORRIBLE SERVICE
by Rxhjocdhkjb on 2018/07/29 19:03
Delivery guy never buzzed, ended up leaving. When I called Seamless, they reached out to the driver and I was told he was going to re-attempt delivery. When he arrived, he again called my phone, I picked up and informed him that I was buzzing him in. After about 5 minutes of failing to arrive, I called him, and he told me that he left because “he has another job to do”. I then contacted customer service again and was told I would not receive a refund. I commented that this was illegal, to which the customer service agent responded “yes, you are right” (C’mon guys, you should probably at least cover not admitting to criminal activity in your training). Now, as I’m writing this, I’m on hold waiting to speak with a supervisor for the second time (first time I was on hold, it took 30 minutes, I just hung up). We’re up to 14:42 and counting for this hold period. Contacting the BBB immediately after this. Will likely still be on hold through that process as well.
Wow
by GLthewise on 2019/03/17 23:06
1) they automatically assume tips should be on the same level as eat in service. So a delivery person who drove 2 blocks in their car deserve the same as a waiter or bartender who served you for hrs. Not to mention that because of the fees seem less takes the restaurants already charge between 4-18 dollar delivery fees that are all collected by the owner not any of the workers. 2) Seamless sends you 0 discounts if you use the app regularly even though the restaurants incur all the losses they’re the ones who must still themselves offer discounts if any because seamless reserves them for customers who do NOT use the app. I apparently have an old account which I was unaware of, they kept sending me discounts through it and when I would order the they would be invalid. Meanwhile on the active account not a single email was sent nor an in app discount. Maybe it’s time to look into postmates.
Will never use again
by EK9191 on 2018/12/26 17:31
Please don’t waste your time. I used to be a regular because I just hadn’t gotten around to exploring other delivery apps but I’ve just had it with Seamless. There is NO way for the user to know if there is an issue with the order until HOURS later. Their push notifications are automated and inaccurate. You will get a notification that the restaurant has confirmed your order and even that the order is on its way only to find out two hours later that the restaurant has been CLOSED this whole time. You only find this out because you get tired of waiting and start chasing everyone down, calling the restaurant and chatting with seamless. The only thing that Seamless CS can do for you that you can’t do is to contact the driver and even though you just spent hours waiting and feeling stressed all you get is a cancelled order and no consolation - not even an apology. Really, you deserve better. Stay away.
Addictive!
by I've got a crush on you! on 2017/09/24 23:45
Be careful what you wish for. This convenient app will have you spending all your money on takeout! But it will allow you to quickly and easily try some new options for food delivery in your area. Not every neighborhood will have the same kind of options but this app works very well in terms of getting food delivered to you especially in New York City. I would love to see the opportunity to add little notes about what dishes I previously liked so that I can remember what to order and what not to order the next time I order from the same restaurant. I do like however that they show you your previous order and you can quickly re-order the same exact order. This app is too convenient I am forgetting how to cook!
When will the food get here????
by LouiiiseKane on 2018/11/19 00:40
I have used several delivery apps in my area and Seamless seems to be the only one where time is not considered an important factor. They are always late, the app won’t even update me on the delivery time. I have been waiting for my food for 30 mins+ The last time I used it, my food was cold and I had to microwave it. I thought I’d give it a second chance but now I realize that it was not a mere error but a systemic failure embedded in the app’s structure and service. We pay the delivery fee for convenience so please respect our time as well. Update: I had to call the restaurant (again) and apparently the food was picked up on time so it’s not their fault. The delivery man finally got here 45 mins late and he did not utter any explanation whatsoever, he was totally nonchalant and had terrible customer service. Wow! We all deserve better in 2018. Good luck to those using this app, I wish you the best!
Upsetting experience
by jhrodri on 2018/09/13 20:51
I have always had great experiences with seamless until a few weeks ago. I was ordering from a restaurant that I always order from in my neighborhood. When I went to pick up the order (which was a very big, and expensive order for my large family) the restaurant when the employees realized that the order was actually sent to a different restaurant location. This restaurant was not near me at all so I could not pick up the order. When we called seamless to stop the order ,explain that the current location I was in was my “go-to” restaurant and try refund the money back to me, “They couldn’t help me with a full refund but offered me a $10 credit. After a long discussion with various customer service Agents, I was only able to get two $25 seamless credits. (Even though my order was almost $100) I didn’t get to enjoy my food and I was charged for it.
Starved before discovering Seamless
by eimcmullin on 2017/11/02 14:39
Great app - large variety of restaurants, very timely delivery. App is very straightforward and easily navigated. The location from which I most frequently use Seamless is difficult, at best, to find. Despite this, the orders are delivered on or before the estimated delivery time. The app will provide you with updates re: your order if you wish to receive them. You have the option of providing instructions with each item ordered - which is very important if you have allergies. Re-ordering is a snap. There’s so much more that Seamless does to provide a great user experience. These are just some highlights. I highly recommend this app/service.
Still lagging
by Timirninja on 2018/09/27 15:53
I tried to call customer service for support. Iam using iPhone 6, painfully slow and it doesn’t work together with seamless and grub hub apps. Application freezes, after many updates this glitch still hasn’t fixed for iPhone 6. I find the way out thou. After you placing the order, next page come out where you have to place the order . So this window is always freezes . So what I do is I push rapidly in the area where “place order” button is going to be, so in that way I managed to execute the order, even when app constantly freezes. However if you applying promos or coupons this method will not work. After first attempt to place the order and failed to do so, your order still going to be in the “bag”. If you succeed with your following attempts to place the order, it will be placed without any coupon or promotions with original restaurant price
Poisoned or not
by kenslovee on 2018/06/27 18:28
I am pregnant and this is the first time I try this app I ordered food and was unaware that seamless doesn’t have its own staff of drivers. I place an order and then food tracker estimated time says my food will be here at 10:05am. It is now 11:23am and I just now barley received my food. It is cold and not to mention the person that delivered it looked like a druggie. I don’t know if within that entire hour they poisoned my food all I know if I’m pregnant and if ANYTHING happens to my child and I seamless will be taken to a civil court room in which I will be the pressing civil charges. My food is. Cold! Not to mention an extra 10mins I had to wait because the driver seemed to be mentally challenged. I call Grubhub and they didn’t even offer to refund me the man I spoke with was a “dean” all he said was “the food should be there in a couple minutes” terrible!!!! IM GOING BACK TO UBER EATS AND I WILL DEFINITELY BE SHARING THIS EXPERIENCE WITH ALL MY FRIENDS AND FAMILY !
Needs a different tipping calculator
by Worth it and happy on 2018/05/28 23:38
This is a fantastic app, which makes ordering food convenient. My only criticism is that it calculates tip with tax included. As someone who has worked in food service, it is not customary to tip on tax. Tax is not part of the service. Not to mention, if a delivery fee is included, its there to compensate the delivery person. Make sure you adjust your tip based on the subtotal of your order. **Update: it looks like the tipping calculator has been adjusted. Another benefit is that this app is cheaper than postmates and it appears most restaurants do not require a minimum. That could change based on demand, but it will be nice while it lasts!
Seamless seems to misrepresent the order status
by Oguinn on 2018/04/01 20:34
We ordered food at 1:30 on Easter Sunday from a restaurant that was listed as open on Seamless. A little while later, we got a notification from seamless saying the order was in the works. The ETA came and went, so we waited a little longer (an hour and a half from the time we ordered) and called the restaurant three times. No answer. We chat with Seamless, who calls the restaurant, receives no answer, and offers to cancel the order. Restaurants forget to update their status on holidays. I get that. The frustrating part for me is that we waited for an order for two hours solely based on Seamless’s notification that the order was in the works. If there hadn’t been a status like that, we would’ve called a lot earlier and bailed on the order. Two hours we could’ve ordered from someplace else or gone out or made something.
Can the app NOT restart any time I switch apps???
by AndyHope22 on 2019/09/05 16:46
I have no issues with Seamless directly, but I’m very unhappy the menu categories aren’t part of this version. They made my life so much easier. The bigger issue I have is that 99% of the time, if I switch apps for any reason (check something, reply to a message, phone locks while I am momentarily distracted, even just hit the Home button to minimize for a second) it will restart the app. No matter if I was browsing, building an order, looking through my order history, doesn’t matter. It shows me the splash screen and opens the app to the main page, I have to go back to wherever I was, it dumps out my basket. Unbelievably frustrating.
Terrible app stick to Uber eats
by Eli8854 on 2018/09/16 04:51
Ok so I tried out this app ordered food at 11:10 PM and the app told me with text and email confirmation that the food will be delivered at 12:30 to 12:40 AM I was hungry but I decided to give them a shot I waited and waited and I’m still waiting now, at 12:41 I called the restaurant and their response was we canceled all seamless orders, Hello????? I’m waiting starving for an hour and 31 minutes only to hear that they canceled no email no text no phone call just straight up canceled what kind of scam is this app. And now it is 12:49 am everything is closed I’m going to sleep starved because of this dumb app And their customer service rep that I just spoke to order was never confirmed read the text they sent me at 11:45 your seamless order with .... New York is confirmed and it will be delivered between 12:30 and 12:40. So what would you call a confirmation if not this???
Lack of communication with restaurants
by Rinternational on 2018/09/15 23:32
While we really enjoy this app, it has ZERO communication with restaurants. Three times in recent orders the app has confirmed the restaurant has received our order and are "working on it". Three times I have waited 1-2 hours BEYOND the delivery time and once they stated they had no delivery services AFTER waiting 1 hour beyond delivery time. If the company receives the Seamless order, and confirms it on the website, any issues should have been addressed during that time. Seamless needs to address their communication with restaurants otherwise customers are left waiting with no updates:
Customer service is a joke
by jack12344567 on 2018/07/12 17:17
I placed an order and within two minutes of ordering I received a delivery confirmation. As anyone can see this would be impossible as the restaurant itself is at least 15 minutes away from my house. I tried using the “chat” function on the app and the representative was extremely rude and kept telling me that the driver said he hand delivered the order. It is impossible that the driver could have hand delivered the order within two minutes of placing it. I then decided to call customer service on the phone and they were extremely helpful and issued me a refund. They called the store which told them that the food was never picked up by the driver, the driver was likely lying about having picked it up. Thank you to the woman who ultimately helped me instead of the person that made no effort to resolve the issue.
Do not use these app
by cuddlespanda90 on 2019/06/02 18:53
UPDATE SINCE DEVELOPER RESPONSE: These shows they could care less about you with their copy and paste reply wanting you to contact them. It does nothing and the issue never get solved. There system does not work as it claims as I found out when I tried to use other emails or my friends phones to make accounts. The whole first order thing does not work not matter how many times you try or phone or computer used. Nothing but a big scam! It freezes all the time. And I have tried to do my first time order discount and it always claims I have already ordered from them when I have never used the app prior to these. I even tried to use a second email and still got the same thing. It is all show and false advertising. Your better off spending your money somewhere else that actually cares about the customer!
Terrible Technical Support
by ChrisLPNM on 2018/11/03 14:31
I stopped using this app about six weeks ago. Before then I was a heavy user - about 20 times a month. One day my apartment number stopped showing up on the delivery instructions to the restaurants. So I put the apartment number in three different spots in my profile - at the end of my street address, in the designated apartment field, and in the additional delivery notes. Next delivery, still no apartment number in the delivery instructions (the delivery person had to call me and when they came to the apartment I asked to see the delivery instructions, sure enough, no apartment number). I contacted technical support using the app and got an acknowledgement that my issue had been received. After that, nothing. So now I use Uber Eats and Postmates. There are simply too many options in NYC to put up with this kind of bad service.
Bring back reviews
by ArnieNYC on 2018/05/28 22:59
This app is wonderful and amazing. To think that someone can bring your food straight to your home without even having to have that awkward call. And all at great prices. The only issue is that they need to bring back the rating system. That is huge because that’s how we distinguish between the excellent restaurants and the OK ones. It seems very suspect that they keep removing it and adding and removing it and then adding it again. Doesn’t make sense, that’s their greatest strength, the fact that people can give reviews good or bad. They should also give Restaurant the opportunity to respond.
It’s pretty cool
by Saira D on 2018/05/26 14:20
I never thought I would use this app as much as I do. After a long day at work or a night out drinking seamless comes in very handy. However, I recommend that you check each restaurant on yelp. You’ll get the real deal there. The reviews on seamless seem a little fake and you just don’t wanna spend your hard earned money on bad food. I also wish they would update the tracking feature. It’s super out dated. The button you press to get tracking doesn’t do much. I usually end up calling the restaurant. Uber eats beats them at that. Last tidbit - Seamless has the lowest delivery fees of all the food apps.
Seamless rip off
by Kitty Kat Moy on 2018/05/23 14:58
App works just fine, in the instructions for delivery (most restaurants do not print this out for the delivery guy so you end up stepping outside anyway to guide him which is redundant). We realized much cheaper to not be lazy and call in the order instead of using the app. Use the app for menu and options of locations to order from. if you do not want to pay a substantial amount for a meal. The total is significantly higher as oppose to when you order and tipping the delivery guy. So if your hungover, injured, bedridden or post pregnancy & have the cash to spend this works great but if your budgeting it’s not for everyone.
App UX poor for Gift Cards
by Adam King (gift card) on 2019/09/20 23:52
If customers get a gift card it’s very difficult to figure out how to apply the gift card. Mainly because you have to submit a payment option (Cash, Credit Card, etc.) none of which is apply gift card. On the second screen you can finely see the gift card option and it’s a little hidden. This all adds up to the customer thinking this is intentional as you’d rather see me use my credit card over apply the gift card and a frustrating experience. Add an initial payment option of (apply gift card) please!!!
Seamless does not care about customers
by LOUIECHI on 2019/10/11 21:04
I had written BUT NEVER submitted a review of one of my favorite restaurants while I was frustrated due to the weather delaying the delivery. I closed my laptop and came back to see that it had automatically submitted. I contacted them countless times and was told they would remove it. It was never removed so I contacted them again and was told that they would not remove the review and wouldn’t consider it any further. They wouldn’t even escalate the issue to their supervisors. The review IS NOT a fair representation of the restaurant and shouldn’t have submitted in the first place. It was only submitted due to a flaw with their website and they will not honor my request to remove the review. It is now uncomfortable for me to go to this restaurant when in the past I truly enjoyed it. I am not happy with Seamless’ customer service
Customer service nightmare
by Englishpancakes on 2019/09/10 09:54
I would order from seamless at least 3-4x a week. It was my first time trying out “Perks” and likely my last time ever using Seamless. Imagine receiving a notification from seamless that there is a concern about your order “Driver couldn’t reach you.” This is laughable because the driver never tried calling you to tell you he arrived or left. You remember Seamless providing the ability in the past to request refunds/indicate an issue with your order or chat via text with a rep. Not anymore. You call seamless/grubhub, stay on the line for 30 minutes watching your lunch hour tick away, only to first be told your driver is there (false). Then, after holding for much longer, you’re told the driver is on his next delivery already. But you’ve run out of time to eat (much less wait longer for the driver to come back), and so now you just want to cancel your order. The rep insists he cannot refund your order but will give you 50% off your next one. Good job taking my money and running. Now when you check your order status it is somehow “Delivered.” Ouch. If it is “Perk” to never get your food and still have to pay for it, that’s pretty twisted. Anywhere else, that’s called a scam.
Moving to DoorDash or Uber
by cornwellsb on 2018/07/22 19:07
I live in NYC and I’ve been using seamless for 8 years. Seamless is useful but the app experience has always been horrible. If I want something like “Chicken fried steak” or even “fried chicken” the app returns results for EVERY restaurant with the words fried and or chicken. This is 500 restaurants! Finding a meal always takes an hour. How after 8 years can your app still be this bad. They should have fired their IT team (or whoever the CIO is) years ago because they obviously don’t know the concept of innovation. I just downloaded the latest app and it now locks up my entire iPhone X for 20 seconds even after switching out of the app ... deleted it and reinstalled. Searching causes something crazy to happen to my phone. You have lost the food deliver business seamless ... you just have not realized it yet.
Worst Food Delivery App Ever
by SurroundedbyIdiots on 2017/11/06 02:30
Worst food delivery app ever. I ordered for the first time today, and never got my food. Even though I had the receipt in front of me, when I called the restaurant they had no idea what I was talking about. After trying to get in touch with customer service for 30 minutes, they finally sent a message saying that I would be refunded and gave me a $10 off voucher. I figured maybe it was the restaurant’s fault, so I tried again with another restaurant. Put in my order, and got the message from Seamless that it was being prepared and was on its way. Over an hour later, I get a call from the delivery guy that he’s at the restaurant, and it’s CLOSED TODAY. what the hell?? What kind of an app is this?? Still haven’t been able to get in touch with customer service, AGAIN. Stay away from this app!!!
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