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App name
TouchTunes
Description
In the mood to hear your favorite songs? Ready to get the vibe going? It’s time to take control of the jukebox and get the party started! Download the touchtunes app to play the jukebox at over 65,000 bars, restaurants and local hot spots. Enjoy a personalized experience based on your play history and preferences. Quickly queue up songs from a handpicked playlist that you can create in the app or by syncing the music already on your phone. You can also select your top artists and genres and we’ll recommend songs for you. Features: • Earn free credits and other perks! • Get local deals when you enable push notifications and set your location to Always ON. • Be the DJ at over 65,000 TouchTunes jukebox locations. • Take your song credits on-the-go and use them at any TouchTunes location within the U.S. • Personalize your experience and make it easier to find your favorite songs, artists and genres. • We’ll throw some recommendations your way to keep things fresh • Check out the top played songs and artists that you and the venue have in common before playing • Jump the line with our popular Fast Pass feature • Find TouchTunes jukeboxes nearby and explore their music vibe before you head out. • Having Trouble? Our support team is standing by to help. For exclusive content and updates, follow @TouchTunes on Facebook, Instagram, and Twitter. If you have any app feedback please email us at mobilefeedback@touchtunes.com Continued use of GPS running in the background can dramatically decrease battery life.
Credits
by SmexyKittyKat123 on 2021/10/14 00:10
They refunded my 4 credits :)
Repotou
by Mopboy52! on 2021/10/12 01:45
The guy that has this system in our area has the smallest repertoire I’ve ever seen and I don’t like it. And I’m a trained professional musician. Sure that he purchases different packages but he needs to spend a little money because I spend a lot on this touch tune app.
Mr
by cbm1871 on 2021/10/12 00:05
Awesome app I’ve played over 10000
Rocker
by Thr Gardener on 2021/10/11 22:53
Love to come in to a quiet pub and rock it out and nobody knows. Makes for a better evening for me and other people there. It makes me feel good to see people listen to real rock and roll. Tim Ehrlich Let’s all rock and help other’s to remember good times
Great app
by ray90740 on 2021/10/11 21:04
Best music app around. Every time I travel I pull up TouchTunes and check what is playing around where I am. I pick my bars t patronize by the music playing on TouchTunes .
Problems! With your site
by hopefull customer Jack on 2021/10/11 20:47
Had lots of trouble with your site since I signed up several years ago . I couldn’t youse my credits as you kept telling me about some code?? It may have been my upgraded credit card numbers. Today I signed up again today and things are working now. I was never able to use all my credits from before for some reason?? Now I am an owner of Trails Edge in Frankfort Illinois. Help me out if you can?? John Cosgrove 815 342 0337
Great app
by weed man lol on 2021/10/11 20:40
One the best chill app
Cheater— thief takes away credits after 180 days
by vickiet444 on 2021/10/10 14:17
TOTALLY THUMBS DOWN!!!!!!!! Also, still waiting on response as the developers said they’d check into this!
The Love of Music
by MissyJ81 on 2021/10/09 22:40
Oh how I love being able to enter an establishment and change the setting with one simple click.
Dope
by fgsmith31 on 2021/10/09 19:11
Dope dope dope
Touch tunes is the jam
by KnewBeat on 2021/10/09 04:34
Say less.
Office
by gino ofticepub on 2021/10/09 03:24
Z BEST
Dope Show
by trixie sixx on 2021/10/07 04:13
Rewind
Lovin this new app
by American Made from Florida on 2021/10/07 00:19
Had a blast with this . Makes picking songs easy. Which is perfect for me. Lol
user friendly
by BubbaLaHubba on 2021/10/06 19:18
i haved loved using the touchtunes app for many years now because of its easy-to-use format. i have tried other formats but they are not anywhere close to the level of ease, choice of music selections, and fun features that touchtunes incorporates into its app! thanks touchtunes!
Fun app
by Rudthe stud on 2021/10/06 02:38
Don’t use it enough but it’s fun to control the music
Easy
by CBRZP63 on 2021/10/06 00:39
Great Music at my fingertips!!!
Touch anywhere!
by Chic Chuckie on 2021/10/04 03:05
Touch it her, touch it ther-songs play-and it’s faster for you and yours-switch up the card and somebody else pay.... either way goin down..... play it clown..... then act at your spot.... or at somebody else’s..... really just pay and play to enjoy music.... LOL
Great app needs Apple Watch compatability
by Pritt119 on 2021/10/04 01:21
Great app really wish they had one for Apple Watch so I could play songs while playing volleyball.
Search engine
by BDEFL on 2021/10/03 18:19
Love the app, use it everywhere! Needs a better search engine.
Mehhhh
by FuqThisGame on 2021/10/02 01:40
Credits expire? F u c k off with that scam
Incredible Variety!
by Aimeedan on 2021/10/01 23:45
Finally a streaming service is offering the flexibility to accommodate a bar of strangers!! Thank you
amazing
by cakenisjesse on 2021/09/30 18:20
love the easy access to music
credits
by omgigahimh on 2021/09/30 07:32
i have credits in the bar and i use them whenever i want
Awesome
by ghhfyujnfu on 2021/09/30 06:56
Love it
I love this app
by Tranq. on 2021/09/28 01:27
I love thos app
Not bad
by Devil1776 on 2021/09/26 01:24
Like the xtra credits But more selection is needed
Bars
by Mangione720 on 2021/09/25 22:41
We love hanging out at our neighborhood bar and having the ability to randomly play a song that strikes us just right in certain moments. Thanks TouchTunes!
Expensive and
by AllenBoyd on 2021/09/25 10:28
Many times I can buy an iTunes song cheaper than just hear it. Also many songs aren’t on here.
Steals Your Money
by Tnkrhjtbh on 2021/09/25 02:45
It seems like every time I play a song it says network error a few times to take extra money from me to play a song. Sadly there's no choice to switch to another app if your bar uses this jukebox. I just keep trying to get my bar to switch. I think I'm making progress.
Adequate
by GQKDK on 2021/09/24 17:46
Don’t bother with the skip feature. Waste of money. The artist list is reasonably good but the actual song choices are pretty limited for the artists. Luckily the places I frequent are not normally crowded and the cheap patrons don’t ever play anything so all of my choices get played straight away.
Greatest
by trishi72 on 2021/09/24 04:33
Awesomeness
Great!
by Ginger's Flower Child on 2021/09/24 00:12
Love using the app!
Sad Unlimited Music
by 1952Oldies on 2021/09/21 21:06
Touch Tunes could be so much better if they provided more Doo Wop/Oldies music especially for venues such as American Legion, VFW, Moose Lodges etc Every time you contact them , they come back with some line about licensing or they just don’t reply back
Nice
by Rjson420 on 2021/09/21 03:39
Good choices
awesome service but unnecessarily too expensive lol
by Brodie Purcell on 2021/09/21 03:03
awesome service but unnecessarily too expensive lol
Perfection
by Nkarson on 2021/09/20 05:27
I love the ease of play and the convenience. Best thing since sliced bread!!
Rip off
by lilgoddessqueen on 2021/09/20 05:13
Total crap, your songs will play an hour after you’ve left the bar while randomized computer generated songs play. Total rip off.
Great app, stealing credits though
by engineer olson on 2021/09/19 03:04
My credits often disappear and i have to contact the company to get them back. Very inconvenient
La la la la love u
by marijuana&margaritas on 2021/09/18 20:59
Love y’all over there. Hope you all smoke weed. If you need a role filled holla.
Partee!!
by sandy beach 2020 on 2021/09/18 01:18
Love music!!!
Absolutely the best invention ever
by SteadyEddie70 on 2021/09/18 00:15
It’s so nice to not have to wait in line for us to get extra music for putting on more credits
App works well, music selection needs improvement
by LordCorwin on 2021/09/17 19:31
Good app, but they lack a lot of good music. AMI generally has a broader selection.
Not Perfect, But They Are Trying For Perfection!
by TheSl0thy on 2021/09/17 00:44
All in all, the system works pretty well! This thing is made to generate revenue, so I am not displeased that they want to charge for use as they do. The library is surprisingly widespread, and I have been caught off guard a ton of times as to how available many of my favorite songs are on the platform. Almost every watering hole you prefer uses touchtunes. I would say the one thing I’d wish for most, among all the minimal critiques I hold, is for more promotional token offers. I’d think a birthday for example, being once a year, would be worth a square six songs for anyone who plays more than 50 a year at their cost (some songs cost more than others). There are other minimal opportunities to be generous to those who dump $75+ a year into the jukebox, which would offset costs to the corporation in exchange for greater sales.
Awesome
by Beeca's on 2021/09/14 18:35
Love this app, YOU will too..
Poor “customer” service
by MarMar#1644 on 2021/09/12 18:31
Had a problem regarding a refund as the place the Touch Tunes was located said they couldn’t touch the machine as it’s a third party. Emailed their support almost a month ago and never heard back despite their claim to respond in 5 business days. Their machine took my $20 and only let us play ONE song. It showed 48 more credits and would not work and let us play a song. I have a video of it that I sent to support and nothing was done about it. Yikes.
Scam
by Eoslyslyylyslydlydlydlysyldl on 2021/09/12 04:40
Tried to queue Knuck if you buck 6 times in a row and it took my money, didn’t even play Knuck if you buck
App doesn’t work
by rcwkid on 2021/09/12 02:49
First off, I found that it had deleted about 20 of my credits after 4 months of non-use. That is thieving, plain and simple. Second, when trying to buy more, it does nothing. I select Apple Pay and all it does is return to the credit screen. I select CC and put in the information, select save, and again nothing happens. It doesn’t even save the info I just typed in. And dumps me back to the credit screen which still shows only 1 useless credit. I don’t use PayPal, so don’t bother pushing that. I even deleted and reloaded the app from the store, and it still does nothing. It did let me select where I wanted to play a song, but that was all. It won’t let me buy credits which makes it totally useless. I don’t get thrills just be able to see what others are playing.
Wasting money
by AltPrinciPAL on 2021/09/12 00:58
I have wasted countless credits, the songs never play. I’m literally in the bar alone and it never played. I even paid extra fast pass and it didn’t play. I tried contacting customer service and they were unhelpful and did not return my credits. I regret getting the app and spending the money. I do not recommend this app
Borderline Scam
by taylor10191019 on 2021/09/11 03:48
The app won’t tell you how many songs are in queue until you play a certain amount of songs. You won’t know how many songs are in queue - making it unlikely that the song you buy will play at the place you are attending. Bought songs but they never played because there were so many in queue by the end of the night. Didn’t refund me when the bowling alley closed for the night. Total scam.
Drinks and music!
by ILOVEBIGWOMAN on 2021/09/11 00:06
Nothing like being at a bar and being able to choose your own music. Love it!
The lodge
by DHCMASON on 2021/09/10 23:10
Great app to listen to your favorite tunes
Better than expected
by Atemup on 2021/09/10 05:09
Awesomely optimized app and very user friendly
Awesomeness
by bossbuttabeers on 2021/09/09 00:40
I met Taylor here
Cool at First
by TimmyBoy4040 on 2021/09/08 22:32
This app has ruined so many good bars with casual, chill vibes. No one wants to hear boomer play depressing songs about how lonely they are EVERY day at the SAME time of day. A feature to stop you from playing the same song for 48 hours would be awesome.
FILMORE
by StaffordsRams on 2021/09/08 04:38
Add more music by country artist FILMORE! please and thank you!
You are only a customer until you give them your money… unless you are rich.
by LakLanMan on 2021/09/07 04:31
I got a response from TouchTunes when I complained about their ‘FastPass’ bull, that it is so poor unfortunates that come into the bar late can still hear their music… well what about those poor unfortunates that already paid them a buck or more for what they wanted to hear? Guess once they have your money you don’t matter. Time to show this con game what we think by letting establishments that have them that we won’t play their game. Oh, yes they give out free plays, and most are to the establishment. So besides getting ripped off, the bar gets bonuses for it. Maybe it is time the bars have to pay for entertainment, pay for music, and treat their customers with a little respect. How often do you hear from a bartender that it’s quiet and it’d be nice if someone played some music… well tgey are on the take since they get compensated for saying that as soon as some sucker plays something. Worst app there is. Total ripoff. Time that the FTC investigates TouchTunes and takes them to court for Monopolistic behavior, being a Monopoly… and breaks the company up.
I’ve spent my pension on music and beer
by mamawolfeeeeee on 2021/09/07 00:48
Love TouchTunes like a boss. A healthy addiction
Dollars
by Treefrogimages on 2021/09/06 14:49
ALL songs should cost a single price!
To whom it concerns -
by elton john's sparkle on 2021/09/06 02:37
My Nan could build a better app and she’s dead.
Great app
by JoeGerber1970 on 2021/09/05 17:22
As long as the place playing the songs doesn’t filter music, very good selection.
Great app
by jatsmith8 on 2021/09/05 15:39
Easy to connect, good selection of music
Rip off
by sjohns2021 on 2021/09/04 19:39
Bad
Surge Pricing is Back
by mvaljean on 2021/09/04 01:42
The app works fine. But they’ve re-introduced surge pricing for busy time periods or when the queue gets long. A cheap ploy to make more money.
Delivers Bangers!!!
by Big Shoots!!! on 2021/09/04 01:35
When you need jams to hit hard, TouchTunes hits like a Mack truck
Weak Selection
by rocker steven on 2021/09/04 01:09
This app has gone downhill for me over the last couple of years. The hard rock songs seem to be diminishing. Songs with profanity aren’t listed as playable, don’t know if that is the locations option, but albums listed for certain artists come up, and are blank, or incomplete. Songs I once played are now no longer available to play. Please update the song selection so that more modern hard rock artists can be played.
On Point
by rob14hood on 2021/09/03 00:54
These App is Perfect it Gets me Right in the Mood!
Not the Best
by muchosurf on 2021/09/01 00:41
There is a lot more music AMI offers compare to TouchTunes.
App is broken.
by Right answers only on 2021/09/01 00:12
Can not paste the picture but it keeps saying “The play queue is unavailable”. Can this be fixed?
App not working.
by Bunnyclark42 on 2021/09/01 00:10
I have about 40 credits on your touch tunes app and it doesn’t seem to work this week.
Amazing
by Vindawg22 on 2021/08/31 04:22
Such a great asset! My favourite bar has this and it’s perfect!!
Privacy
by Xbox- codeman123 on 2021/08/29 05:11
5 stars so you can see this. If you like your privacy...DO NOT DOWNLOAD
HORRIBLE APP
by itsmelilmadi on 2021/08/29 04:39
do NOT waste your time or money… spent $$$, NONE of my songs were played the entire night and I’m in a tiny sports bar… absolute bullsh*t. Don’t waste your money!!!
Helps cut the crap
by L͟o͟v͟e͟ i͟t͟ on 2021/08/29 03:57
I love this app for so many reasons. My favorite bar plays too much country music, I use my coins to fast pass it. Huge thanks!
Easy peasy
by brkap on 2021/08/28 16:24
Alway enjoy going into a place I don’t have to stand in front of the machine!!!
:)
by its96nina on 2021/08/28 06:04
Love it
Waste of money
by alexisagarciaa on 2021/08/27 07:39
We paid a lot of money for a bunch of songs and absolutely NONE were played. We waited for a while too and the only time the song did play was if you paid extra to skip the line which I personally find to be unfair.
Takes credits and won’t play
by TellYourMomHi on 2021/08/27 03:43
I’ve played multiple songs and never heard them play the whole night even when the songs In que ran out, today at the bar nothing was playing so I qued up 2 songs and neither of them got added to the que or played at all. This app literally robs you of your “credits” which all cost money, in short it steals your money and gives nothing in return.
Needs to be better
by mamatotheirish on 2021/08/26 23:41
Songs take forever to play if they play at all. Fast pass seldom works. Takes your money for songs and we never hear them.
You need to work on it
by Vango0528 on 2021/08/25 00:12
Music is important
Access to 60-90 tunes
by ProfGa on 2021/08/24 22:08
You have access to many different genres of music - from Bobby McFarin to Peter, Paul & Mary, the BGees, Righteous Bros
Horrible
by Alex olguin on 2021/08/22 08:21
Doesn’t show which song is next. Doesn’t let you log in easily. Waited 2 hours after it was advertised just to be able to play a song. $25 poorly spent.
Pay for songs u can’t listen to
by .0640000000. on 2021/08/22 02:45
I put two songs on and they both got skipped not even half way threw waste of money I’d pay for songs u can’t listen to
“Making Music Perfect!”
by gwenthorn on 2021/08/20 21:08
How much Touch Tunes has made my life better! Just starting a playlist in any venue….and everyone follows in with their own favorites!……magic.
Pretty cool xD
by asdfghjkklllh on 2021/08/19 02:28
just wish they had more my chemical romance :/
Very Convenient
by D BO. on 2021/08/18 20:19
Prices could be a little more reasonable.
Music
by Adriel of Asgard on 2021/08/18 03:09
Not enough music selections
#price
by hiptoyourshit on 2021/08/18 00:28
To expensive to play songs that are readily available on line. You are ripping people off and the sad thing is that people are to stupid to say anything.
More music selection
by DJF1Jmoney on 2021/08/15 21:59
Needs to be updated more frequently with new music and be able to make requests for songs to be added
Love it and play it
by Dubs mommy on 2021/08/15 21:32
Love the convience of the app! I am a juke box junky!
Love it
by Tony G RR90 on 2021/08/15 05:05
Very effective application. You get what you pay for. Satisfied every time.
Terrible
by jpg._. on 2021/08/15 02:30
This app is trash my songs never get played and I have wasted about 20 dollars on an app. Unless you pay extra tokens on fast play don’t even bother playing songs in a busy bar.
Associate! You guys rock love the app!!
by Happy Dad 2019 on 2021/08/15 01:07
Kill it
RIP OFF
by Chrisc333333333 on 2021/08/15 00:27
Only played one song I paid for. Bar is almost empty, no way anyone had played music over mine. There has been like 10 songs so far. I’m still waiting to hear my next song.
Wow
by Africakeni😜 on 2021/08/14 04:07
Yalll blurred out BAD BUNNY and every Hispanic artist?
Love it
by Kliss07 on 2021/08/14 00:54
Love it
Song not allowed
by Coffey A. on 2021/08/13 18:08
Mr Red White and Blue by Coffey Anderson every place I go to, it’s not an option. I would suggest you add it, otherwise I will let it be known for people to share.
Broken
by thefuzzywarden on 2021/08/12 05:20
Absolutely disgusting experience this app does not play the songs you paid for. Where has my money gone?
Touch tunes is great
by mattman in the atl on 2021/08/11 01:46
Touch tunes is awesome
Beyond irritated
by Momo927777 on 2017/10/28 17:48
I was singing this app’s praises when I first got it but you all are dirty with the way you do things. Credits should apply to ANY bar, not just one at a time. And if you purchase the credits, there should definitely not be a time limit on when you use them! And my biggest pet peeve is the option to jump the line. I spent 2 credits on a song last night and never heard it because people kept skipping ahead of me. I was at the bar a full hour after the purchase and it never came up until finally I got petty and spent 4 more credits just to hear it. However, I deserve a refund for the 2 credits that were wasted. You either need to do away with the skip option or else give it a limit so that my song will eventually be played even though I *only* spent 2 credits on it. I’ve been using TouchTunes since this summer and that particular problem has never happened before- and I was in a small bar. I find it hard to believe that there were that many people spending 4 credits per song just so theirs would be next. That makes me suspicious that you are just making it look that way to get some of us to spend more credits.
I guess I have to play Taylor’s mean again
by FotiOunces on 2019/06/25 18:14
Hands down the best way to appreciate the public spectacle of me and my music loving bipolar girlfriend breaking up and getting back together over a jukebox five nights a week. It will consume as much money as a drug habit if you let it. Also god help you if you’ve got credits left and you didn’t lock your phone before putting it away, you will come back to 30 paid plays you’ve never heard of. My third most played song I don’t even recognize, when I contacted tech support about it they gave me 4 credits back. Thanks TouchTunes, for helping destroy my life and bank account.
You are only a customer until you give them your money… unless you are rich.
by LakLanMan on 2021/09/07 04:31
I got a response from TouchTunes when I complained about their ‘FastPass’ bull, that it is so poor unfortunates that come into the bar late can still hear their music… well what about those poor unfortunates that already paid them a buck or more for what they wanted to hear? Guess once they have your money you don’t matter. Time to show this con game what we think by letting establishments that have them that we won’t play their game. Oh, yes they give out free plays, and most are to the establishment. So besides getting ripped off, the bar gets bonuses for it. Maybe it is time the bars have to pay for entertainment, pay for music, and treat their customers with a little respect. How often do you hear from a bartender that it’s quiet and it’d be nice if someone played some music… well tgey are on the take since they get compensated for saying that as soon as some sucker plays something. Worst app there is. Total ripoff. Time that the FTC investigates TouchTunes and takes them to court for Monopolistic behavior, being a Monopoly… and breaks the company up.
This App Cheated me out of Money
by GuySwann on 2018/03/18 23:15
This app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return.
Baaaad Move on the Update
by Dirtyfromdust on 2018/10/13 03:29
As a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES.
Show the right song?!
by Bloundiegirl on 2019/03/17 22:55
Love TouchTunes (other than my area keeps raising the price for a song) but can you please at least show the current playlist so I can see what I have to hear until my song plays. I’ve seen the same song every place for the past day and I know T-Pain doesn’t play electronica or Irish music. To amend why my review went down stars: “your songs will play in 7 songs”, it’s been at least 12... and I lost count after that so glad I played for them to come next, could have been nice to have a better estimate..... To amend yet again, this service is good on places that have low attendance, in a moderate area and definitely not on a holiday. You should probably advertise places that “close the juke box” before patrons buy a song... since the server just said that they close the juke box on ‘big days’ if this true then you need to let your patrons know. I think I’d rather go straight to the bar and ask for them to play my song, at least it will play in the 6 hours I have been here.
Waste of money and time
by Soundchic18 on 2020/03/15 03:58
If you want to hear your song you have to pay a ridiculous amount of money bc otherwise people will just skip you constantly. Didn’t used to have this problem bc the people around here hasn’t bothered to download the app. Now that there are some that use it I never hear my music. I’m here for three or so hours and never get to my songs bc I pay at the juke box not on this broken overpriced app. Only cost 3 credits to skip ahead on the juke box but apparently cost 4 on the app! Ridiculous, unacceptable, a terrible business model showing this “company” thinks we are all stupid. As if we can’t tell they are making updates to force us to spend more if we want to hear our music. I will NEVER spend money on touchtunes again. Not on the terribly made app and DEFINITELY not on the jukebox itself bc it ruins my night when I expect to hear my songs but only hear other people’s garbage for the whole time I’m here!!!!!!!!
Stole My Credits
by lana.j.k on 2021/05/19 02:29
I downloaded this app just because I didn’t like the music was playing at Applebee’s. I bought like $6.00 worth of credits (6 songs) and decided to play “Driver’s License” on repeat six times. After clicking the “play next” button six times, my credits were gone and I was ready to sit back and enjoy my tunes. However, after the third time playing, the song switched to a song I didn’t choose. Confused by this, I reached out to the app’s “DJ support team” questioning why the song stopped playing. The automated response back said that a DJ would reach out to me shortly to address the issue further. After about four hours, I still have not heard anything from any “DJ”. I then requested my credits be reimbursed to my account. Lo and behold, still not response. I lost $6.00 and a chance to make the people of Applebee’s question their restaurant choice. Thanks JerkTunes
Disappointed
by Looperr on 2018/01/15 02:13
I’ve seen one review similar to what I’m writing this review about and how they just get people to spend coins. I’ve wasted coins before and just started to realize that they’re going to waste Cus I never get to hear the songs I put on. For example last night I was at the bar and I paid for two songs. After 15 minutes my friend asked if my song came on and I said no and I had picked two. So I went back to try to have it play sooner so I paid the extra 4 credits. After an hour I didn’t hear the song. I’m mad Cus I’m leaving I’ve spent enough time at the bar and so I checked the app to see if there’s a way I can cancel my songs and nope, even more disappointed that I not only will be not listening to my song but people that didn’t pay will. You guys should have like a song cancel option and therefore you can get the coins back other than that I wasted time and money
Skip option causing more arguments at bars.
by JasonCrosbyBenjamin on 2018/04/24 12:32
As a bartender your main goal of the night is to have everyone relaxing and enjoying their drink, having a good time. Every once a while a dispute may arise, but very rarely. When then app came out, it was great! The convenience of not having to go stand their picking out songs or having to mess with money! Now, with this Skip option, more & more arguments are stirring, people are mad, upset & either leave, or argue with me or other patrons because they didn’t get what they paid for. It gets to the point where I have to turn the jukebox off, in order to stop the argument. No one wants to hang out in a bar with a bad or negative atmosphere, and this Skip option is causing just that.
My TT career
by The I 420 on 2019/07/31 02:46
Overall 2-3 of 5. I have lost so much money on this app by songs not working it is almost comical. I have had minimal satisfaction when I live chatted and NEVER, NEVER has TT support given me anything over what I lost. Because of such there have been times, many times where I just do not even reach out. It has been that sad. Customer service is definitely an area of growth for this company. TT also really has limited roots reggae and jamband music. Given the demographics that like these genres you would think more would be available. Am I still a customer? Yes but I do not play it nearly as much as I once did due to the above stated facts. Was holding out hope that at least one time I would get a nice 25-50 credit credit. Seriously have spent a lotta loot and you would think such would be considered. Keep the music flowing - TheI
Upset with credits decreasing
by Hoover clan on 2019/01/08 06:23
I used to get 60 + 4 bonus credits for $20. Now I only get 50 + 2 bonus credits for $20. I will not be purchasing as many credits!! I used to buy $20 worth a week!! Now I will be only buying $20 a month!! As well as my bar rewards have went down drastically!!! Very upset. Used to love this app and recommend it to all my patrons!! My juke box is usually playing every night most of the night. Now it is rarely played due to the major increase in amount of money it takes to buy credits and how the credits for each song has gone up as well as the amount it cost for fast passing. It was gonna be 12 credits to fast pass! Come one touch tunes bring back your better prices and songs for 1 credit. Your losing customers!! Is only common since. Without us you wouldn’t have a business. Reciprocity I scratch your back you scratch mine!!!
Horrible, shady company
by Iupchris10 on 2019/01/01 17:24
Someone should file a class action lawsuit against this company for their shady business tactics. They give bartenders way too much power to skip your music, without any explanation and with no refund. I tried to play Kanye, Fallout Boy, Zedd, and the bartender skipped all of it. How hard would it be to automatically credit my account if my song is skipped? I’m a an app developer and I know that it’s not hard at all! They also give the venues free credits for their bartenders to play what they like and this bloats the playlist so you are forced to use the Fast Track feature if you want even a prayer at hearing your song. So shady. You are basically in a bidding war against the bartender and you will ALWAYS lose. When I use TouchTunes I hear my song about 20% of the time. This company continually does not do the right thing and will not see about her nickel from me.
One of my favorite apps
by dfjrdd on 2018/06/19 00:28
I love, love, love this app! It’s so cool to be the bar’s anonymous DJ! I’ve been using this app for more than five years. I wish more bars/restaurants/clubs had these machines and associated apps. So great! I would recommend a couple of improvements: - For the love of God, let us use credits across venues. Not doing so seems actually kind of dishonest and greedy. - Have a more complete library across the board. You have TONS of songs, but not all venues have access to those songs. Maybe that’s on the venues. I don’t know. - Make it more difficult for staff to just skip your songs because they think it’s on autoplay. I’ve seriously gotten in arguments with staff and managers, trying to convince them I requested certain songs. Somehow make it way more apparent when a customer has requested/paid for a song. - Keep being awesome! It’s a really good, fun app with great functionality! Please take these suggestions into account. I know for a fact I’ve spend thousands of dollars on this app, so please consider them.
Dishonest Monopoly
by boopsie bear on 2018/11/11 02:07
This company unfortunately has a monopoly in the Pittsburgh, Pa area, and they really take advantage of it. I clicked the help option within the APP and was charged $5 dollars without ever being told. I am very upset by this immoral business practice. I would have never paid 5 dollars for the help option. I didn’t even chat with a representative. My songs were repeatedly skipped for over an hour. I had to stay later after finishing my food and drinks to hear the 2 songs I played. I hit the help button so I could make a suggestion that customer should only be allowed a certain number of skips since we all must share the machine, or at least give people the option to recall their requests. I’m done with touch tunes if it is going to charge me for ridiculous things like help chat, but has the nerve to never even tell me I’m being charge.
Language
by CrushoninK on 2021/01/05 00:14
Music is the universal language. I love this app because I am looking at my phone like everyone else in the world does. I can stay seated near friends and play or excuse myself to the restroom and play discreetly. I avoid being at the jukebox and being accused of playing something and then being stereotyped. Sometimes someone else is playing a certain genre of music and it makes you think of songs in this same category and then I get to play one or two and we share the music and conversations ensue and friendships are born.
Fast track can get bent
by Jkidd1979 on 2020/02/14 05:55
Is this a freaking amusement park ride now? U pay to hear a song. And then someone with more money comes along and skips the line? That just isn’t right. This company is already greedy enough now u are basically screwing us out of money. I was at a bar and at 9 o’clock I paid to hear 4 songs. I could see my songs I. The cue. Then comes a couple of drunk girls who love ABBA. Yeah, ABBA. They put money into the machine and play about 80% ABBA for the next 3 hours. Jukebox gets shutoff at 12am. I never heard one of my songs. I complain to customer service and after a little extra complaint they say “as a one time courtesy” they will credit me back for my missed songs. So I guess they can just continue to screw me over because I already spent up my one time courtesy.
They take credits and don’t play your song
by Shawn Alcazar on 2018/08/28 02:38
I never write a review but I just played a song and never heard it. Then one of the bartenders where I’m at did the same thing but she had a number to call since she works there.... she didn’t give me the number to call but told me it happens all the time. After witnessing this I will never use TouchTunes again. I’ve always wondered why some of my songs weren’t played and now I know why. This is B.S. I did get my credits returned but only because someone that has their number called to complain. I’m sure this has happened to me before. It’s unfortunate but I hope this helps. I won’t be using this app ever again.
App doesn’t work
by rcwkid on 2021/09/12 02:49
First off, I found that it had deleted about 20 of my credits after 4 months of non-use. That is thieving, plain and simple. Second, when trying to buy more, it does nothing. I select Apple Pay and all it does is return to the credit screen. I select CC and put in the information, select save, and again nothing happens. It doesn’t even save the info I just typed in. And dumps me back to the credit screen which still shows only 1 useless credit. I don’t use PayPal, so don’t bother pushing that. I even deleted and reloaded the app from the store, and it still does nothing. It did let me select where I wanted to play a song, but that was all. It won’t let me buy credits which makes it totally useless. I don’t get thrills just be able to see what others are playing.
Dirty Dirty Way To Do Things
by xmskjsissbkkn on 2020/09/26 05:26
I really want to give the app a good review because I want to enjoy it BUT, it is absolutely unfair when you purchase a song and it doesn’t play or takes FOREVER to play. I’ve done 2 credit songs and 4 credit songs and even my 4 credit songs don’t play. Why you ask? Because “it doesn’t fit the ambience”. I am Latino, Mexican-American to be exact. I love Reggaeton, Salsa, Pop, Hip-Hop and a lot more. The times that I try to play Spanish songs, I get skipped like 10+ plus times. It’s ridiculous I play an English song and it immediately plays. Keep in mind both song are at 4 credits per play. I think it’s unfair and it’s not the first time. It’s been everytime I’ve come to play songs. I have screenshots of the time I purchase it and the time it plays. Big differences between Spanish and English. It’s UNFAIR.
Is good until it decides to steal your money
by TomaMas on 2019/11/25 04:10
Used the app happily the first few times, and had a few gripes like selection and what not, normal issues though. Then it started taking my credits to play songs without playing my songs. I have noticed this happens in a couple ways. It will just never put your song in the playlist sometimes, but today was different. Today the app said it was playing my songs while playing different songs the entire time. It seems like myself and a few others here were a victim to this app, so be warned, the app will not honor your requests while saying it is doing that. Completely she say and I say boo to the developers who would have this kind of shady app available to the public.
I was irritated as well - they have great support
by Nubien1691 on 2018/01/09 18:17
So apparently I purchased credits to a place I have never been because I thought that the credits could be used anywhere. Finding out moments later, when you want to hear a song, that you can’t spend those credits is very frustrating. Then I get an email stating the credits were going to expire - oh man, now I am furious... So I finally emailed/chatted with customer support. Let me tell you, surprisingly they did not disappoint. They put the credits back into my account, and made them universal wherever I go. Thanks guys. You turned a 1-star review into much more.
Steals your money
by Dntbuy on 2019/02/03 12:34
The first time it happened I thought maybe we just didn’t notice the songs playing, but last night I know they didn’t. Several times we have paid to play 3-4 songs in a row and not a single one EVER played. No texts saying our selected song was playing either. We verified the correct bar was selected too. After these few credits we have left are gone we’ll be deleting this app and just putting our $ in the machine. Wonder how many times we’ve been ripped of and didn’t notice.
Anywhere credits not worth it.
by whmanager on 2019/01/28 01:47
When you guys made the change to anywhere credits, I thought it was a great idea. However, changing the price so you only get half the songs at the same price is a scam. I’m a manager at multiple restaurants, and I used the app faithfully. Since the change to anywhere credits, I have not used this app, and several of my employees have stopped using the app as well. Please either change the prices of anywhere credits or return to check in only credits.
Credits disappear and song doesn’t play
by dwillyd222 on 2019/05/28 23:19
So since downloading this app, at several locations I have requested songs to be played. They went into the queue to be played, yet when they come up they don’t play and your credits never return. This has happened several times since having this app. I use the app very frequent. Finally I got sick of throwing out money, and wrote in a complaint to help via the app. It has been days and I haven’t gotten a response. Keeps telling me be patient someone will respond soon. I want my money back simple as that. Why should it be so hard. The app should know if there’s a problem with the song being played the credits should just return. I’ve probably lost at least 10 dollars with this app by now.
Disappointed
by Azgamer76 on 2018/08/31 19:45
I was with friends at a local bar and attempted to purchase $20 credits to play jukebox.. all Night never played any songs and even stopped playing several times waiting for people to put money in and play. Contacted app support for Refund since I was double charged and never worked.. waiting for any response after two weeks and just re contacted again. Maybe my dispute with the bank will get me some action. Do not use this app unless you have money to Burn. Very disappointed
Scammed
by MeatShields on 2019/05/10 13:13
Feel cheated I thought how cool I can play a song at the bar then my song got pushed back and again and again. I paid 3 credits to move it up and it got pushed back turns out I never heard the song and more than a hour later I’m notified at home your song is about to play. Looks like my money is gone too I had 20 credits and I didn’t no they expired. I went to use the app later and I was like I still had 13 credits but they weren’t there. Total rip off and to be honest class action law suit in the making. As these tools hide these details and are not a transparent. Sure it’s nice to listen to your music when it does come up but it’s 50/50 and I feel like I got scammed.
Glitchy App, poor customer service
by Single50 on 2020/06/26 09:46
Spent $10, started to select songs to play but they kept disappearing from the top of my screen. Only the first song played, and despite trying to select more songs, I kept getting a message that read “nothing playing here”. When I clicked “contact us”, I got an automated message on the chat screen, but it took 2 days for someone to actually reply to my message. And they gave me a whopping 2 credits, even though my songs never played.
How to stop the theft of credits?
by comfortably numbz on 2017/10/24 14:29
I have spent a lot of money thus far and was completely happy with this app until a bar that a went into for the first time , stole all my song credits..!!!i was only able to hear two songs that I played and someone else filled up the remaining hour and half that I stayed and boom..all my credits disappeared!!do I need to turn something off??? Never encountered this at regular bar where I play the whole time I’m there!! What’s the issue here?
The que is terrible and so is the interface
by ghost party on 2021/04/02 02:35
I just wanted to play 1 song and didn’t get to see the que until after I bought a song, then after seeing the que I would’ve had to wait 30 min (not including people who can skip you in line). My friends wanted to leave so I ended up having to buy the same song and choose the skip option an not ever being able to cancel my original song that I wasn’t even there to hear. So I lost 2 coins and had to spend 6 just to skip a line. Please show the que before even allowing a purchase of a song. This was a bad first experience and I should’ve listened to the reviews but seeing how they gave it five stars I gave it a go. I’d like a refund of my 2 coins please.
Delete Account Suspicious
by Endergirl_69 on 2018/02/20 13:32
I almost never write reviews but this is were I cross the line not having a delete account button on your profile in the app? That’s sketchy too I’ve contacted the app to request them to delete my account they responded with I’m sorry to see you go but is their anything we can do to help? I replied promptly with no they can’t do anything to change my mind I just simply do not like the app and they have not responded since. They also collect a lot of personal info which I feel is unnecessary such as your address and phone number I get why an email and name is necessary but seriously?
View Song Queue
by Robnation101 on 2018/03/22 04:51
I wish I could see more songs in the queue without having to spend hundreds of dollars to do so. I understand the premise of the more plays you make over time the more songs you can see in the queue. However currently I have to make a ridiculous amount of more purchases to do so. This usually means that I’m not going to play music during peak times because I can only assume that I will never hear them. If I at least knew how many songs were in front of me I would possibly choose to play music during peak hours.
Free credits?
by Spadepro on 2018/08/20 04:34
Downloaded the app. Added credits. I received bonus credits for picking a certain number of songs which is great but their are broken promises as far as the referrals. I invited a new user. The new user NEVER received their 5 free credits and I NEVER received my credits for referring a new user. I think it qualifies as false advertising. Also, if you spend money on credits they only last 180 days and they are only valid at the location you purchased credits. Please DO NOT give expiration limitations on the money you pay for credits and please just add the option of spending your credits at multiple locations. 1 credit plays can always be a bonus like the AMI app.
Love the app
by problemchild 19642012 on 2018/03/15 16:35
The support is awesome if you have an issue they do get back to you right away. I like that. But I agree the skipping should not be aloud not when other people pay. And if you put money on this app it should go anywhere not just one place. That should be changed. You wouldn’t want your songs skipped. And ha e to keep putting money in just because u go to a different place when you already have money in it. Just saying
Takes the Fun Out of Jukeboxes to Make an Extra Dime
by VCUstudentVCU on 2018/12/24 04:31
Ironically enough, it takes the fun out of jukeboxes. I paid for a bunch of songs but the capitalism that fuels the app made it possible for me to hear zero of them before the bar closed. I literally paid and didn’t get what I paid for. They allow people to pay extra to bump to the front of the line and when people take advantage of that, those that didn’t pay a boat load for the songs waste their money. Then they make you pay to see where your songs are in the queue (pay the amount of three songs worth of plays). Then they do surge pricing... In the end, again, they take all of the fun out of jukeboxes to make an extra dime.
Maybe it works maybe it doesn’t
by ugadarnell on 2019/12/13 00:07
But when it doesn’t work, you’re probably screwed. I purchased a $5 pack of tokens. I was able to play one song. When I tried to play the 2nd song, it never played. Nothing was playing on the jukebox. I tried to play one more and the same thing happened. I talked to the customer service bot, which told me I couldn’t ask for help until an entire hour passes. I’m not waiting at Waffle House for a whole hour in case my song plays. And that’s the end of the story. I just paid $5 for a single song.
Shady,Crook And thieves on this App
by BIGSARGE64 on 2018/06/20 02:01
DO NOT DOWNLOAD!!! So apparently the administrators and or designers of this BS app think I can’t add. I bought some credits and played some but not all, and left 10 credits on the account. There is a comercial/ post or some sort that appears regularly it reads if I recommended a friend To download the app they will give me or credit 50 credits to my account. After all was done and my sister downloaded the app, they only sent me 5 miserable credits. But that’s not all, I left 10 credits on my account as I said earlier+5 would have been 15. I check the account and to my surprise there is only 9 credits. I will delete the App as soon as I use my credits. Screw you guys you freaking thieves.
Not Perfect, But They Are Trying For Perfection!
by TheSl0thy on 2021/09/17 00:44
All in all, the system works pretty well! This thing is made to generate revenue, so I am not displeased that they want to charge for use as they do. The library is surprisingly widespread, and I have been caught off guard a ton of times as to how available many of my favorite songs are on the platform. Almost every watering hole you prefer uses touchtunes. I would say the one thing I’d wish for most, among all the minimal critiques I hold, is for more promotional token offers. I’d think a birthday for example, being once a year, would be worth a square six songs for anyone who plays more than 50 a year at their cost (some songs cost more than others). There are other minimal opportunities to be generous to those who dump $75+ a year into the jukebox, which would offset costs to the corporation in exchange for greater sales.
Good luck hearing your songs
by another sad song on 2021/06/17 03:37
I played 8 songs in a nearly empty location. There was almost nobody there. But then more people showed up and 7 of my songs never played. Only two possible reasons: Either everyone in the venue used fast pass, or the venue personnel or app algorithms auto played a bunch of crappy songs so I would have to use all my remaining credits to upgrade to fast pass. I waited 3 hours. Never heard my songs. There were only 10 people in the whole place when I left. Yet somehow my songs were still not up in the queue. This app is a ripoff unless you don’t mind getting up-charged and paying a couple bucks per song you want to hear.
Former fan of this app, disappointed in update
by vanillahny17 on 2019/03/03 04:47
I loved this app prior to the latest update. I use this all several times a week to play music at a local place, I loved how easy the app was to use and how fast I could run through and play my favorite songs, I could spend 20 dollars easy flying thru my favorite songs. Since the latest update there is an AD, that comes across the screen after every single song purchase. I guess it doesn’t matter that I pay money to purchase and play songs, I now have to click out of an AD before I can select the next song I want to play. Disappointed in this update and the addition of ads. Thumbs down 👎 👎👎👎👎
Very cool but doesnt work well
by Wish it worked right on 2018/04/11 22:17
I’ve been using this app for three years to control the music at the bar I work at, and it’s always been awesome and customer support has been top notch, but over the last 6-9 months it’s become unusable. For example: I just blew eight credits I paid money for on a device/app that doesn’t play the music you pay to play. This app has repeatedly blown customer and friend credits for lack of app support. If it worked it would be awesome, but I 100% dont enjoy sending in credit card payments for jukebox credits that don’t work. People are getting duped out of money for lack of app support.
Longtime
by bobbydeeohio on 2019/08/16 05:54
Ok. I really do love it. As evidenced by my 3500 + songs I’ve played in past 4 years. Couple things to fix tho please, when someone plays a song twice by mistake, the 2nd one hasn’t played yet we should be able to cancel it. It’s bad enough paying twice but hearing a song back to back is no bueno. 2nd problem is bartenders stopping or turning off the Jukebox for a game or something and losing your song. S$&@ out of luck? It’s ok, the app is Awesome! Last thing add lots more 1-credit songs please!
Cool points
by Blaker41 on 2019/04/09 04:16
This app literally transforms me into a local at any bar from Portland, OR to Denver to Atlanta to Joliet to here in San Bernardino CA!! As a trucker, I find myself in a different bar every week or so. If there's Touchtunes in the house, I know the whole bar is about to have a good night. It's never failed. Often times, by the end of the night, everyone in the bar has selected music using my phone. I'm currently in a battle with someone that I don't know yet. I'm winning😊
Save your money for credits!
by Jjhnson138 on 2018/02/14 05:07
I’m really upset the credits are not transferable from place to place because I’m not always at a certain location and even when I pay for a song to play OR even play next..... somehow 5 more songs apparently in front of my songs that are play or play next. Seems dirty & seems rigged. Here’s 4 people at the bar right this second in which I bought credits to play a song and somehow songs keep getting thrown in front. Seems a little sketchy. This app and touch tunes should limit the amount of play nexts... completely frustrating. I’ve even bought play next Songs that haven’t played hours after I’m which I have waited for them to play. Save your money!!!!!! **review Update ** Actually after reading most of these review yes this jukebox app STEALS all your money. Expiring credits, 4 people at the bar yet 10 songs have played and I’m still waiting for my song to play!? Don’t waste your money IN the app OR at the bar at the wall juke box (touch tunes) biggest rip off EVER!!!!
This is horrible
by AddiBug234 on 2020/07/31 00:30
I am so annoyed by this honestly. How does this have 4.9 stars??? I paid a dollar for 4 credits and played 1 song for 25 cents, my song didn't play. The whole meal it did not play! There was no music going on or anything but it still decided to wait to play my song?? Around 15 minutes in the meal, I tried playing it again and it still didn't! About 10 minutes before we left I just said," oh what the heck," and went back (because I was 100% not using this again so why keep credits?) and pressed the," play my song now" button and 5 minutes later it finally played, right as we were leaving. This is stupid.
Only good if you are the only one there
by Notabargainbuyer on 2020/02/09 05:53
I have been testing this app for a while. I have been in a bar alone and my music always plays sooner or later . Also, I’ve been in a bar for 4 hours and during this time, all people before me have left and new ones come and gone, and my music still don’t play... so, they just want me to use extra points to play what I pick. Naaa. Don’t think so... I’m out!
Cancel Songs
by dontemple5 on 2021/02/10 07:01
There really should be the option to cancel songs and get your credits back. Too often people will fast pass to oblivion and you never get to hear your song. All of the sudden it’s last call, and STILL, no Doja Cat, Bowie, or Tame Impala? Darn, guess I wasted $10! It’s basically like I’m a paying for a service that I never receive. Yes, maybe I should have fast passed, and likely I WILL, next time. But that doesn’t change the fact that those credits were wasted.
Not a happy user
by !?$&!?$& on 2019/03/24 18:03
Worst customer service I’ve dealt with in some time. Looking for simple help with getting logged back into my account (new phone). Tells me my email is not one connected to their app yet I’ve received hundreds of receipts from them to that very email address. Attempted multiple times to “contact us” on the app as well as sent emails. After a week, still NO RESPONSE aside from an automated one stating how important customer care is and I would be hearing from someone ASAP. Haha, no one word. I’ve spent more money than I’d like to admit w this app and this is the customer service I’ve received. Hope your experience will be better if you chose to use this app
Total Scam
by DJ PHUNone on 2019/06/16 06:42
Great app when it works. If your at a bar that has only one other person and they have no idea that there is a digital juke box then this app is great. I requested a song and an hour and a half later, after I had already left, I got a notification that the song was playing. The worst part is that when you buy credits, they only work at that establishment and then they expire!!! So if you go back 2 weeks later your credits are gone!!! Why??? Why would they do that??? How does that make sense??? I guess if you want to rip off your customers It’s a great idea. So if you’ve got money to throw in the trash this is the app for you.
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