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App name
TouchTunes
Description
In the mood to hear your favorite songs? Ready to get the vibe going? It’s time to take control of the jukebox and get the party started! Download the touchtunes app to play the jukebox at over 65,000 bars, restaurants and local hot spots. Enjoy a personalized experience based on your play history and preferences. Quickly queue up songs from a handpicked playlist that you can create in the app or by syncing the music already on your phone. You can also select your top artists and genres and we’ll recommend songs for you. Features: • Earn free credits and other perks! • Get local deals when you enable push notifications and set your location to Always ON. • Be the DJ at over 65,000 TouchTunes jukebox locations. • Take your song credits on-the-go and use them at any TouchTunes location within the U.S. • Personalize your experience and make it easier to find your favorite songs, artists and genres. • We’ll throw some recommendations your way to keep things fresh • Check out the top played songs and artists that you and the venue have in common before playing • Jump the line with our popular Fast Pass feature • Find TouchTunes jukeboxes nearby and explore their music vibe before you head out. • Having Trouble? Our support team is standing by to help. For exclusive content and updates, follow @TouchTunes on Facebook, Instagram, and Twitter. If you have any app feedback please email us at mobilefeedback@touchtunes.com Continued use of GPS running in the background can dramatically decrease battery life.
Soooo easy
by so it then living that on 2021/03/03 01:26
This app make playing my favorite tunes so easy. I wish it was installed everywhere
Something fishy going on here
by zenbuddy55 on 2021/03/02 03:23
First I’ll say I like the app design, and convenience of choosing music.. I am also happy with their recent feature addition allowing you to spend credits anywhere. However, you can notice at many locations, when they are near empty, have queues of songs that are insane, and make you question whether they are legitimate. This in my opinion, looks like songs are being added, or left from previous nights, in order to force the user to pay extra to put their song in the front of the line. This makes for a sus user experience.
Long song queue in a near empty restaurant
by jlph1 on 2021/03/02 03:19
The music was terrible at my local watering hole today. While the place was nearly empty... and has been almost all night... there was 19 songs on queue... seems fishy
They steal money
by _melissaapril_ on 2021/03/01 18:21
This company steals money and when you contact them about it they don’t reply. Don’t trust them, not worth it!
1st timer
by 64dannyjoe on 2021/02/28 22:49
Just learning but I like it so far
Dan
by dgrabow37 on 2021/02/28 20:28
Love this app I don’t even have to get off my lazy butt!!
Poor Selection
by Hemulen52 on 2021/02/28 03:31
My neighborhood bar switched from a competitor to TouchTunes and while the service is more reliable the library is WAY more limited. Only three songs from Pavement for instance. Just strange that a lot of influential bands have an at best limited discography. Maybe hire a curator because the library seems very arbitrary Also the feature that scans the Apple music library on your phone for matches is broken. Scanning brings up results that I’ve deleted from my phone library long ago
Great concept
by Hyhftgkdvjrejydbvyvij on 2021/02/28 01:53
I Use this everywhere
Love the availability and selection.
by Topolite on 2021/02/28 00:34
Nice selection of tunes.
It’s a good way to take advantage of drunk people
by mort tadel on 2021/02/27 21:53
Too expensive
Touch tunes
by dj nast on 2021/02/27 02:07
Love to listen to what I want, when I want...
Too expensive
by Tobit10 on 2021/02/27 00:36
Like the title too expensive. And no shake ya tailfeather come on!
TouchTunes
by Wolfie128 on 2021/02/27 00:01
No better way to go
Hackers
by chris duaz on 2021/02/26 00:36
My bar
Smart way to do it
by JRiggleman on 2021/02/26 00:02
My credits don’t get ‘stolen’ luv it!!!
Paid for credits that weren’t received
by marcella the seeker on 2021/02/25 18:44
I work at Waffle House unit 1007 played 6 credits from the app and they didn’t play on the jukebox!!!
love it
by GhostAssassin88 on 2021/02/25 05:33
Live itunes
Great!
by shauncny19 on 2021/02/25 01:29
You guys are the best!
Too expensive
by jjakeb on 2021/02/24 02:03
Where are the 1 credit songs?
Nice but limited
by New cat Luna 😝 on 2021/02/24 00:32
Just wish they had a wider selection, more alternative artists and more songs
Terrible
by Their bicuspid on 2021/02/23 21:26
Trust me if I could have went lower I would have. I decided I want to listen to music so I put 5$ into it and when it confirmed it didn’t give me the credits and still charged me the 5$. It wouldn’t have been so bad but I tried contacting them and I got nothing. I don’t really recommend
Music
by vegasmobster1 on 2021/02/22 02:12
Play anytime
Down playing purchased music
by nicknamealreadytaken75577 on 2021/02/21 04:47
Touchtunes is loud, playing one song at a time. Buy some and you can’t even hear it. Save your money go listen in your car
TouchTunes
by EP103 on 2021/02/21 04:22
Play my music
YES
by breezzzzzyyyy7 on 2021/02/21 02:33
Best app ever!!! We love using this at the bar!!
Touch tunes
by winchester1/25 on 2021/02/20 23:15
Great app!!!
The best music ever...
by cakezreview on 2021/02/20 03:31
I love being able to control the music and always find the songs I’m looking for.
Bedrock
by emmajetblue on 2021/02/20 02:05
Doesn’t have bedrock by lloyd. Would give 0 stars if I could. Creating my own app. BRB.
So Great!
by Expresso Joe on 2021/02/19 23:05
love this app! so much fun to take control of the tunes.. 👍
Touch tubes
by best124568 on 2021/02/19 14:03
Super cool
Great app!
by Collclay on 2021/02/19 02:05
Lots of fun!
Awesome
by BiggSammich on 2021/02/19 01:21
Always having fun playing our songs
TouchTunes
by hequender on 2021/02/19 00:34
Great app
Great App
by mrbropks on 2021/02/18 03:35
Great music choices and good prices
TouchTunes
by Bachesta on 2021/02/18 00:43
The whole bar is singing!!!
Awesome
by The re-order on 2021/02/17 23:43
Awesome
But expensive
by JB in Amsterdam on 2021/02/17 01:53
Depending on what songs you play, can cost $1.00 per song. Seems like a lot. Can buy CD for about $12, or get unlimited streaming for less than $10 a month. If most of this fee goes to artist, I’m cool with that. But I know they get pennies per play.
Sneaky Company
by coreye2044 on 2021/02/16 17:14
You buy credits and no warning they delete the credits. Yup you pay money for the credits and they expire. Ridiculous.
nothing else matters
by Sir Coopa on 2021/02/14 22:43
Great Song Awesome Touchtunes
Pandemic Thieves
by SwannieTheDJ on 2021/02/14 02:21
I had about 20 credits purchased & then the pandemic happened & I wasn’t able to go to any of my locations that I use this app. I finally was able here recently to go somewhere I could use the app, & all my credits were gone. What a scam.
Outdated
by Rojomelocojo on 2021/02/13 09:32
We need better music options and updated artists and songs.
Credits too expensive
by Jayredmillz on 2021/02/13 06:26
I get drunk and spend too much on these stupid tokens
Touch toons
by mimi shermans lounge on 2021/02/12 22:41
Love it!
Always great!
by heathen84 on 2021/02/12 20:48
Quick , easy and hassle free, I do wish there were more music options though
My music
by twinsdad69 on 2021/02/12 19:46
Love this app. Able to play what I like
Best way
by studog1977 on 2021/02/12 02:49
Best way to play music at any establishment and not have to get up and make selection on jukebox
Music
by joshortego on 2021/02/12 00:56
Good stuff
It’s the beat
by willforeal555 on 2021/02/12 00:20
Such a wonderful invention, I love it so much
Sweet
by Neverreadabookever on 2021/02/11 23:53
Dude
Best juke box
by jennybgood76 on 2021/02/11 00:52
Best Eva!
Cancel Songs
by dontemple5 on 2021/02/10 07:01
There really should be the option to cancel songs and get your credits back. Too often people will fast pass to oblivion and you never get to hear your song. All of the sudden it’s last call, and STILL, no Doja Cat, Bowie, or Tame Impala? Darn, guess I wasted $10! It’s basically like I’m a paying for a service that I never receive. Yes, maybe I should have fast passed, and likely I WILL, next time. But that doesn’t change the fact that those credits were wasted.
Review
by bbolsinger6 on 2021/02/09 00:40
Quick and easy and all from your phone it’s awesome
Awesome
by yolandnffkksnwuaome on 2021/02/07 06:04
The machine itself had no songs but the app opens up add Apple Music please!
Love love
by jenn4446 on 2021/02/07 05:54
So easy can take time to look and not miss any songs
Lsjdiefnd
by Poshinytgjhgtt nauta on 2021/02/07 02:16
Odienwjwoxnjskzbjdek
Awesome
by Toonnnnnnnnn on 2021/02/06 07:33
So Awesome
Love Touch Tunes!
by Aly1234~ on 2021/02/06 04:42
great app!
Sara
by saragano on 2021/02/06 03:41
Horrible
Change it back
by couldbe_matt on 2021/02/06 02:32
This update ruined my drinking life
The Best
by EBDone1 on 2021/02/05 00:56
Love the selections Easy navigate can get songs
Skipping your song
by skylabeouf on 2021/02/04 05:32
I payed 5 credits to fast track my song and when it was set to play next, it got skipped. How is this possible? What is the point of paying for a somg if it wont play...
Drunk yes!
by PhoebeBinks on 2021/02/04 03:47
Let’s make a bit easier to see what’s next. Otherwise this is amazing!!!
Great
by jurasichunter on 2021/02/04 00:47
It works great
The Best
by iiihjkplzz on 2021/02/04 00:40
Just a great way and service
Good app
by Skynyrd tunes on 2021/02/03 22:27
Touchstones is great one of the most effective tools I’ve ever played music by
Having fun
by EddieEggRoll on 2021/02/03 02:40
Love that I don’t have to go to the jukebox!!!
Good but expensive
by jamiemante on 2021/02/03 02:08
Good but expensive!
Decent
by Games_01 on 2021/01/31 04:47
Skips my songs 60% of the time which is annoying. Not sure if it’s a bidding system but I was only able to actually listen to 3/7 songs I queued
Increasing the front of line credits
by Gabriel Bustamante on 2021/01/31 04:44
If you ask to place your song in front of the que they raise the credit amount per song
A garbage app
by Mstengerboss1 on 2021/01/31 02:43
Why have fast pass and have other fast pass jump over yours?
Great App
by DaddyBeerSnob on 2021/01/30 00:55
Keeps the music and the club jumpin!!
Lame
by Chuck Joe on 2021/01/30 00:53
Credits expire after 180 days? During a pandemic? Come on. Do better...
VFW
by dmailman69 on 2021/01/30 00:49
Amazing place
Awesome
by Looks really fun but it is NOT on 2021/01/29 06:26
Great app!
Touch Tunes is great!
by Gamer647382747483927374 on 2021/01/29 00:20
I much prefer Touch Tunes over AMI
Questionable app
by Po Win on 2021/01/28 02:57
Although I spent a considerable amount of money purchasing songs to hear using this app, even after contacting customer support I did not get a response. Three hours later after everyone left the venue, I still didn’t hear what I purchased.
The Best
by Party Hardy 69 on 2021/01/27 23:50
greatest thing ever invented since sliced English muffin bread! Hey Now!
Song monopolizers
by Javla! on 2021/01/27 03:26
Shouldn’t cost so much to jump ahead of juke box mongers. A suggestion would be to identify those at a venue and offer a cost effective solution. Some of us don’t have the time to sit through 50 songs of someone’s choice nor want to invest $100 to hear a choice or two of their own!
Just give me music!
by Fatty 1974 on 2021/01/26 22:26
Just give me music!
Love it
by Kebin07 on 2021/01/26 18:25
Love the ability to listen to my favorites at my favorite bars
Music-tastical
by Don&Bern on 2021/01/25 20:52
Play music in a crowd without going through the crowd... priceless!
Love this App!
by Richiebro14 on 2021/01/25 00:08
I’m a fan for sure. When I can get my wife not to bump my songs we have a great time at the local bar!
Love it!
by tphooligan on 2021/01/24 06:46
Love this app!! My friends and i jam out.
Touch tunes
by doo chappell on 2021/01/23 23:33
I just love it!
Indychief
by indychief0202 on 2021/01/23 21:38
This app is super user friendly. Love it
Boom!
by fast passed on 2021/01/23 00:43
Magnificent!
Credit search
by cslpeck on 2021/01/22 23:57
Create a search to list the songs by credits
This
by Dave111352573 on 2021/01/22 22:52
This is the good stuff guy
Highbrow
by ddhnjiyrevh on 2021/01/22 19:41
Gfbjgggu
Something is wrong
by nonicknameuser5000789 on 2021/01/22 16:39
I cannot see any music in the queue when I’m at any bar
Love it 😍
by kingperfection on 2021/01/20 14:33
This is the best place to get a career
Playing songs remotely
by waflhserulz on 2021/01/19 23:13
I love that I can play songs from anywhere. This is going to be great!
It is what it is
by Ddave90 on 2021/01/19 04:18
I have over 8000 plays and 1200 check ins in 4 years. Judge if you must. I’m a serial skipper and yes it causes problems. The venue can set the jukebox to not allow jumps. They also set price of songs per credit(s) and price of the Play Next feature. One credit plays also differ from place to place but I haven’t figured out the details of that but once again that’s locally controlled. The queue view is set by what level of a player you are. The higher the level the more of the queue you can see. I believe I see the next 12 plays. The operator also has the ability to filter genres , explicit lyrics even song lengths. They also can post a message when you check in. Most of the complaints in these reviews can be resolved at the venue level by the jukebox operator. I see a lot of complaints here about songs queued ( not skipped ) and never played. I’ve had this happen a handful of times in 8000 plays and I take a screenshot of the song not played in my transaction history and send it to support via the app and I’ve never had a problem with them adding the credits back. The complaints of the credits only playing at venues where they were purchased are now moot. The credits everywhere feature has been in force for a couple years now. Buy credits and use anywhere. Bartenders skipping songs is wrong. The venue should refund you. You pay to play literally. Bad for business. If they don’t want skippers than change the jukebox settings. Another pet peeve is not turning the jukebox up. My biggest pet peeve is bartenders that call you out as a player. There is a reason I have the app and I want to stay anonymous. There are venues that don’t allow plays during home game sporting events ( like football) which is fine as long as they pause the machine and post and announce this will happen. As for the app itself it’s great. Highly recommend. Allows you to play from your seat without running up to the jukebox. You can have playlists and favorites. Not a fan they no longer give a bonus credit for $5. I think app players should have priority since TT gets your money first vrs cash. Most the other complaints here are app operator errors. They used to show in the app who was checked in but have discontinued that practice for safety. Fair enough. Download it , maybe we will run into each other.
No es remendable por mamones
by El goyo017 on 2021/01/17 07:04
No es comendable
Great
by TREX41 on 2021/01/16 15:43
Great app very easy to use
5 Star
by Zepherson Airplane on 2021/01/16 05:48
TouchTunes is always the life of the party when you’re out bar crawling!
Expensive.
by cal hendo on 2021/01/16 03:18
That’s it
Not worth it
by Pandasareus8 on 2021/01/15 21:58
I feel it’s not the price as much as the frequency. At a bar, trying to play songs and I have to listen to random songs in between that no one else was playing. Then it doesn’t allow you to see the queue for what plays next so you wonder if your songs god added or not... bad set up. Not a bad deal for what it’s worth. Just know what you’re getting yourself into. Overall not that great
Awesome
by turnz98 on 2021/01/14 03:35
Sick
Beyond irritated
by Momo927777 on 2017/10/28 17:48
I was singing this app’s praises when I first got it but you all are dirty with the way you do things. Credits should apply to ANY bar, not just one at a time. And if you purchase the credits, there should definitely not be a time limit on when you use them! And my biggest pet peeve is the option to jump the line. I spent 2 credits on a song last night and never heard it because people kept skipping ahead of me. I was at the bar a full hour after the purchase and it never came up until finally I got petty and spent 4 more credits just to hear it. However, I deserve a refund for the 2 credits that were wasted. You either need to do away with the skip option or else give it a limit so that my song will eventually be played even though I *only* spent 2 credits on it. I’ve been using TouchTunes since this summer and that particular problem has never happened before- and I was in a small bar. I find it hard to believe that there were that many people spending 4 credits per song just so theirs would be next. That makes me suspicious that you are just making it look that way to get some of us to spend more credits.
I guess I have to play Taylor’s mean again
by FotiOunces on 2019/06/25 18:14
Hands down the best way to appreciate the public spectacle of me and my music loving bipolar girlfriend breaking up and getting back together over a jukebox five nights a week. It will consume as much money as a drug habit if you let it. Also god help you if you’ve got credits left and you didn’t lock your phone before putting it away, you will come back to 30 paid plays you’ve never heard of. My third most played song I don’t even recognize, when I contacted tech support about it they gave me 4 credits back. Thanks TouchTunes, for helping destroy my life and bank account.
This App Cheated me out of Money
by GuySwann on 2018/03/18 23:15
This app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return.
Baaaad Move on the Update
by Dirtyfromdust on 2018/10/13 03:29
As a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES.
Show the right song?!
by Bloundiegirl on 2019/03/17 22:55
Love TouchTunes (other than my area keeps raising the price for a song) but can you please at least show the current playlist so I can see what I have to hear until my song plays. I’ve seen the same song every place for the past day and I know T-Pain doesn’t play electronica or Irish music. To amend why my review went down stars: “your songs will play in 7 songs”, it’s been at least 12... and I lost count after that so glad I played for them to come next, could have been nice to have a better estimate..... To amend yet again, this service is good on places that have low attendance, in a moderate area and definitely not on a holiday. You should probably advertise places that “close the juke box” before patrons buy a song... since the server just said that they close the juke box on ‘big days’ if this true then you need to let your patrons know. I think I’d rather go straight to the bar and ask for them to play my song, at least it will play in the 6 hours I have been here.
Waste of money and time
by Soundchic18 on 2020/03/15 03:58
If you want to hear your song you have to pay a ridiculous amount of money bc otherwise people will just skip you constantly. Didn’t used to have this problem bc the people around here hasn’t bothered to download the app. Now that there are some that use it I never hear my music. I’m here for three or so hours and never get to my songs bc I pay at the juke box not on this broken overpriced app. Only cost 3 credits to skip ahead on the juke box but apparently cost 4 on the app! Ridiculous, unacceptable, a terrible business model showing this “company” thinks we are all stupid. As if we can’t tell they are making updates to force us to spend more if we want to hear our music. I will NEVER spend money on touchtunes again. Not on the terribly made app and DEFINITELY not on the jukebox itself bc it ruins my night when I expect to hear my songs but only hear other people’s garbage for the whole time I’m here!!!!!!!!
Skip option causing more arguments at bars.
by JasonCrosbyBenjamin on 2018/04/24 12:32
As a bartender your main goal of the night is to have everyone relaxing and enjoying their drink, having a good time. Every once a while a dispute may arise, but very rarely. When then app came out, it was great! The convenience of not having to go stand their picking out songs or having to mess with money! Now, with this Skip option, more & more arguments are stirring, people are mad, upset & either leave, or argue with me or other patrons because they didn’t get what they paid for. It gets to the point where I have to turn the jukebox off, in order to stop the argument. No one wants to hang out in a bar with a bad or negative atmosphere, and this Skip option is causing just that.
Disappointed
by Looperr on 2018/01/15 02:13
I’ve seen one review similar to what I’m writing this review about and how they just get people to spend coins. I’ve wasted coins before and just started to realize that they’re going to waste Cus I never get to hear the songs I put on. For example last night I was at the bar and I paid for two songs. After 15 minutes my friend asked if my song came on and I said no and I had picked two. So I went back to try to have it play sooner so I paid the extra 4 credits. After an hour I didn’t hear the song. I’m mad Cus I’m leaving I’ve spent enough time at the bar and so I checked the app to see if there’s a way I can cancel my songs and nope, even more disappointed that I not only will be not listening to my song but people that didn’t pay will. You guys should have like a song cancel option and therefore you can get the coins back other than that I wasted time and money
Upset with credits decreasing
by Hoover clan on 2019/01/08 06:23
I used to get 60 + 4 bonus credits for $20. Now I only get 50 + 2 bonus credits for $20. I will not be purchasing as many credits!! I used to buy $20 worth a week!! Now I will be only buying $20 a month!! As well as my bar rewards have went down drastically!!! Very upset. Used to love this app and recommend it to all my patrons!! My juke box is usually playing every night most of the night. Now it is rarely played due to the major increase in amount of money it takes to buy credits and how the credits for each song has gone up as well as the amount it cost for fast passing. It was gonna be 12 credits to fast pass! Come one touch tunes bring back your better prices and songs for 1 credit. Your losing customers!! Is only common since. Without us you wouldn’t have a business. Reciprocity I scratch your back you scratch mine!!!
My TT career
by The I 420 on 2019/07/31 02:46
Overall 2-3 of 5. I have lost so much money on this app by songs not working it is almost comical. I have had minimal satisfaction when I live chatted and NEVER, NEVER has TT support given me anything over what I lost. Because of such there have been times, many times where I just do not even reach out. It has been that sad. Customer service is definitely an area of growth for this company. TT also really has limited roots reggae and jamband music. Given the demographics that like these genres you would think more would be available. Am I still a customer? Yes but I do not play it nearly as much as I once did due to the above stated facts. Was holding out hope that at least one time I would get a nice 25-50 credit credit. Seriously have spent a lotta loot and you would think such would be considered. Keep the music flowing - TheI
Dishonest Monopoly
by boopsie bear on 2018/11/11 02:07
This company unfortunately has a monopoly in the Pittsburgh, Pa area, and they really take advantage of it. I clicked the help option within the APP and was charged $5 dollars without ever being told. I am very upset by this immoral business practice. I would have never paid 5 dollars for the help option. I didn’t even chat with a representative. My songs were repeatedly skipped for over an hour. I had to stay later after finishing my food and drinks to hear the 2 songs I played. I hit the help button so I could make a suggestion that customer should only be allowed a certain number of skips since we all must share the machine, or at least give people the option to recall their requests. I’m done with touch tunes if it is going to charge me for ridiculous things like help chat, but has the nerve to never even tell me I’m being charge.
One of my favorite apps
by dfjrdd on 2018/06/19 00:28
I love, love, love this app! It’s so cool to be the bar’s anonymous DJ! I’ve been using this app for more than five years. I wish more bars/restaurants/clubs had these machines and associated apps. So great! I would recommend a couple of improvements: - For the love of God, let us use credits across venues. Not doing so seems actually kind of dishonest and greedy. - Have a more complete library across the board. You have TONS of songs, but not all venues have access to those songs. Maybe that’s on the venues. I don’t know. - Make it more difficult for staff to just skip your songs because they think it’s on autoplay. I’ve seriously gotten in arguments with staff and managers, trying to convince them I requested certain songs. Somehow make it way more apparent when a customer has requested/paid for a song. - Keep being awesome! It’s a really good, fun app with great functionality! Please take these suggestions into account. I know for a fact I’ve spend thousands of dollars on this app, so please consider them.
Horrible, shady company
by Iupchris10 on 2019/01/01 17:24
Someone should file a class action lawsuit against this company for their shady business tactics. They give bartenders way too much power to skip your music, without any explanation and with no refund. I tried to play Kanye, Fallout Boy, Zedd, and the bartender skipped all of it. How hard would it be to automatically credit my account if my song is skipped? I’m a an app developer and I know that it’s not hard at all! They also give the venues free credits for their bartenders to play what they like and this bloats the playlist so you are forced to use the Fast Track feature if you want even a prayer at hearing your song. So shady. You are basically in a bidding war against the bartender and you will ALWAYS lose. When I use TouchTunes I hear my song about 20% of the time. This company continually does not do the right thing and will not see about her nickel from me.
Fast track can get bent
by Jkidd1979 on 2020/02/14 05:55
Is this a freaking amusement park ride now? U pay to hear a song. And then someone with more money comes along and skips the line? That just isn’t right. This company is already greedy enough now u are basically screwing us out of money. I was at a bar and at 9 o’clock I paid to hear 4 songs. I could see my songs I. The cue. Then comes a couple of drunk girls who love ABBA. Yeah, ABBA. They put money into the machine and play about 80% ABBA for the next 3 hours. Jukebox gets shutoff at 12am. I never heard one of my songs. I complain to customer service and after a little extra complaint they say “as a one time courtesy” they will credit me back for my missed songs. So I guess they can just continue to screw me over because I already spent up my one time courtesy.
!!!TouchTunes is the best!!!
by djwezziewee on 2020/09/17 16:58
First off I’d like to say I love the app !! But there could be a few changes .I have used your app for a few years now and have accumulated over 10,000 plays I have reached the highest of status. I would really like something more to work towards and better rewards!! I have spent thousands of dollars on music and feel like I deserve a lil more Incentive to play more . I hope to hear back from you and maybe even some Complementary credits, as I was saying you can look up how often I use your app and see how loyal of a customer I really am !! Thank you for your time.
They take credits and don’t play your song
by Shawn Alcazar on 2018/08/28 02:38
I never write a review but I just played a song and never heard it. Then one of the bartenders where I’m at did the same thing but she had a number to call since she works there.... she didn’t give me the number to call but told me it happens all the time. After witnessing this I will never use TouchTunes again. I’ve always wondered why some of my songs weren’t played and now I know why. This is B.S. I did get my credits returned but only because someone that has their number called to complain. I’m sure this has happened to me before. It’s unfortunate but I hope this helps. I won’t be using this app ever again.
Language
by CrushoninK on 2021/01/05 00:14
Music is the universal language. I love this app because I am looking at my phone like everyone else in the world does. I can stay seated near friends and play or excuse myself to the restroom and play discreetly. I avoid being at the jukebox and being accused of playing something and then being stereotyped. Sometimes someone else is playing a certain genre of music and it makes you think of songs in this same category and then I get to play one or two and we share the music and conversations ensue and friendships are born.
Dirty Dirty Way To Do Things
by xmskjsissbkkn on 2020/09/26 05:26
I really want to give the app a good review because I want to enjoy it BUT, it is absolutely unfair when you purchase a song and it doesn’t play or takes FOREVER to play. I’ve done 2 credit songs and 4 credit songs and even my 4 credit songs don’t play. Why you ask? Because “it doesn’t fit the ambience”. I am Latino, Mexican-American to be exact. I love Reggaeton, Salsa, Pop, Hip-Hop and a lot more. The times that I try to play Spanish songs, I get skipped like 10+ plus times. It’s ridiculous I play an English song and it immediately plays. Keep in mind both song are at 4 credits per play. I think it’s unfair and it’s not the first time. It’s been everytime I’ve come to play songs. I have screenshots of the time I purchase it and the time it plays. Big differences between Spanish and English. It’s UNFAIR.
Is good until it decides to steal your money
by TomaMas on 2019/11/25 04:10
Used the app happily the first few times, and had a few gripes like selection and what not, normal issues though. Then it started taking my credits to play songs without playing my songs. I have noticed this happens in a couple ways. It will just never put your song in the playlist sometimes, but today was different. Today the app said it was playing my songs while playing different songs the entire time. It seems like myself and a few others here were a victim to this app, so be warned, the app will not honor your requests while saying it is doing that. Completely she say and I say boo to the developers who would have this kind of shady app available to the public.
I was irritated as well - they have great support
by Nubien1691 on 2018/01/09 18:17
So apparently I purchased credits to a place I have never been because I thought that the credits could be used anywhere. Finding out moments later, when you want to hear a song, that you can’t spend those credits is very frustrating. Then I get an email stating the credits were going to expire - oh man, now I am furious... So I finally emailed/chatted with customer support. Let me tell you, surprisingly they did not disappoint. They put the credits back into my account, and made them universal wherever I go. Thanks guys. You turned a 1-star review into much more.
Steals your money
by Dntbuy on 2019/02/03 12:34
The first time it happened I thought maybe we just didn’t notice the songs playing, but last night I know they didn’t. Several times we have paid to play 3-4 songs in a row and not a single one EVER played. No texts saying our selected song was playing either. We verified the correct bar was selected too. After these few credits we have left are gone we’ll be deleting this app and just putting our $ in the machine. Wonder how many times we’ve been ripped of and didn’t notice.
Disappointed
by Azgamer76 on 2018/08/31 19:45
I was with friends at a local bar and attempted to purchase $20 credits to play jukebox.. all Night never played any songs and even stopped playing several times waiting for people to put money in and play. Contacted app support for Refund since I was double charged and never worked.. waiting for any response after two weeks and just re contacted again. Maybe my dispute with the bank will get me some action. Do not use this app unless you have money to Burn. Very disappointed
Credits disappear and song doesn’t play
by dwillyd222 on 2019/05/28 23:19
So since downloading this app, at several locations I have requested songs to be played. They went into the queue to be played, yet when they come up they don’t play and your credits never return. This has happened several times since having this app. I use the app very frequent. Finally I got sick of throwing out money, and wrote in a complaint to help via the app. It has been days and I haven’t gotten a response. Keeps telling me be patient someone will respond soon. I want my money back simple as that. Why should it be so hard. The app should know if there’s a problem with the song being played the credits should just return. I’ve probably lost at least 10 dollars with this app by now.
Scammed
by MeatShields on 2019/05/10 13:13
Feel cheated I thought how cool I can play a song at the bar then my song got pushed back and again and again. I paid 3 credits to move it up and it got pushed back turns out I never heard the song and more than a hour later I’m notified at home your song is about to play. Looks like my money is gone too I had 20 credits and I didn’t no they expired. I went to use the app later and I was like I still had 13 credits but they weren’t there. Total rip off and to be honest class action law suit in the making. As these tools hide these details and are not a transparent. Sure it’s nice to listen to your music when it does come up but it’s 50/50 and I feel like I got scammed.
Anywhere credits not worth it.
by whmanager on 2019/01/28 01:47
When you guys made the change to anywhere credits, I thought it was a great idea. However, changing the price so you only get half the songs at the same price is a scam. I’m a manager at multiple restaurants, and I used the app faithfully. Since the change to anywhere credits, I have not used this app, and several of my employees have stopped using the app as well. Please either change the prices of anywhere credits or return to check in only credits.
Love the app
by problemchild 19642012 on 2018/03/15 16:35
The support is awesome if you have an issue they do get back to you right away. I like that. But I agree the skipping should not be aloud not when other people pay. And if you put money on this app it should go anywhere not just one place. That should be changed. You wouldn’t want your songs skipped. And ha e to keep putting money in just because u go to a different place when you already have money in it. Just saying
View Song Queue
by Robnation101 on 2018/03/22 04:51
I wish I could see more songs in the queue without having to spend hundreds of dollars to do so. I understand the premise of the more plays you make over time the more songs you can see in the queue. However currently I have to make a ridiculous amount of more purchases to do so. This usually means that I’m not going to play music during peak times because I can only assume that I will never hear them. If I at least knew how many songs were in front of me I would possibly choose to play music during peak hours.
Delete Account Suspicious
by Endergirl_69 on 2018/02/20 13:32
I almost never write reviews but this is were I cross the line not having a delete account button on your profile in the app? That’s sketchy too I’ve contacted the app to request them to delete my account they responded with I’m sorry to see you go but is their anything we can do to help? I replied promptly with no they can’t do anything to change my mind I just simply do not like the app and they have not responded since. They also collect a lot of personal info which I feel is unnecessary such as your address and phone number I get why an email and name is necessary but seriously?
Free credits?
by Spadepro on 2018/08/20 04:34
Downloaded the app. Added credits. I received bonus credits for picking a certain number of songs which is great but their are broken promises as far as the referrals. I invited a new user. The new user NEVER received their 5 free credits and I NEVER received my credits for referring a new user. I think it qualifies as false advertising. Also, if you spend money on credits they only last 180 days and they are only valid at the location you purchased credits. Please DO NOT give expiration limitations on the money you pay for credits and please just add the option of spending your credits at multiple locations. 1 credit plays can always be a bonus like the AMI app.
Takes the Fun Out of Jukeboxes to Make an Extra Dime
by VCUstudentVCU on 2018/12/24 04:31
Ironically enough, it takes the fun out of jukeboxes. I paid for a bunch of songs but the capitalism that fuels the app made it possible for me to hear zero of them before the bar closed. I literally paid and didn’t get what I paid for. They allow people to pay extra to bump to the front of the line and when people take advantage of that, those that didn’t pay a boat load for the songs waste their money. Then they make you pay to see where your songs are in the queue (pay the amount of three songs worth of plays). Then they do surge pricing... In the end, again, they take all of the fun out of jukeboxes to make an extra dime.
Maybe it works maybe it doesn’t
by ugadarnell on 2019/12/13 00:07
But when it doesn’t work, you’re probably screwed. I purchased a $5 pack of tokens. I was able to play one song. When I tried to play the 2nd song, it never played. Nothing was playing on the jukebox. I tried to play one more and the same thing happened. I talked to the customer service bot, which told me I couldn’t ask for help until an entire hour passes. I’m not waiting at Waffle House for a whole hour in case my song plays. And that’s the end of the story. I just paid $5 for a single song.
Shady,Crook And thieves on this App
by BIGSARGE64 on 2018/06/20 02:01
DO NOT DOWNLOAD!!! So apparently the administrators and or designers of this BS app think I can’t add. I bought some credits and played some but not all, and left 10 credits on the account. There is a comercial/ post or some sort that appears regularly it reads if I recommended a friend To download the app they will give me or credit 50 credits to my account. After all was done and my sister downloaded the app, they only sent me 5 miserable credits. But that’s not all, I left 10 credits on my account as I said earlier+5 would have been 15. I check the account and to my surprise there is only 9 credits. I will delete the App as soon as I use my credits. Screw you guys you freaking thieves.
Former fan of this app, disappointed in update
by vanillahny17 on 2019/03/03 04:47
I loved this app prior to the latest update. I use this all several times a week to play music at a local place, I loved how easy the app was to use and how fast I could run through and play my favorite songs, I could spend 20 dollars easy flying thru my favorite songs. Since the latest update there is an AD, that comes across the screen after every single song purchase. I guess it doesn’t matter that I pay money to purchase and play songs, I now have to click out of an AD before I can select the next song I want to play. Disappointed in this update and the addition of ads. Thumbs down 👎 👎👎👎👎
Very cool but doesnt work well
by Wish it worked right on 2018/04/11 22:17
I’ve been using this app for three years to control the music at the bar I work at, and it’s always been awesome and customer support has been top notch, but over the last 6-9 months it’s become unusable. For example: I just blew eight credits I paid money for on a device/app that doesn’t play the music you pay to play. This app has repeatedly blown customer and friend credits for lack of app support. If it worked it would be awesome, but I 100% dont enjoy sending in credit card payments for jukebox credits that don’t work. People are getting duped out of money for lack of app support.
Longtime
by bobbydeeohio on 2019/08/16 05:54
Ok. I really do love it. As evidenced by my 3500 + songs I’ve played in past 4 years. Couple things to fix tho please, when someone plays a song twice by mistake, the 2nd one hasn’t played yet we should be able to cancel it. It’s bad enough paying twice but hearing a song back to back is no bueno. 2nd problem is bartenders stopping or turning off the Jukebox for a game or something and losing your song. S$&@ out of luck? It’s ok, the app is Awesome! Last thing add lots more 1-credit songs please!
Save your money for credits!
by Jjhnson138 on 2018/02/14 05:07
I’m really upset the credits are not transferable from place to place because I’m not always at a certain location and even when I pay for a song to play OR even play next..... somehow 5 more songs apparently in front of my songs that are play or play next. Seems dirty & seems rigged. Here’s 4 people at the bar right this second in which I bought credits to play a song and somehow songs keep getting thrown in front. Seems a little sketchy. This app and touch tunes should limit the amount of play nexts... completely frustrating. I’ve even bought play next Songs that haven’t played hours after I’m which I have waited for them to play. Save your money!!!!!! **review Update ** Actually after reading most of these review yes this jukebox app STEALS all your money. Expiring credits, 4 people at the bar yet 10 songs have played and I’m still waiting for my song to play!? Don’t waste your money IN the app OR at the bar at the wall juke box (touch tunes) biggest rip off EVER!!!!
This is horrible
by AddiBug234 on 2020/07/31 00:30
I am so annoyed by this honestly. How does this have 4.9 stars??? I paid a dollar for 4 credits and played 1 song for 25 cents, my song didn't play. The whole meal it did not play! There was no music going on or anything but it still decided to wait to play my song?? Around 15 minutes in the meal, I tried playing it again and it still didn't! About 10 minutes before we left I just said," oh what the heck," and went back (because I was 100% not using this again so why keep credits?) and pressed the," play my song now" button and 5 minutes later it finally played, right as we were leaving. This is stupid.
Cool points
by Blaker41 on 2019/04/09 04:16
This app literally transforms me into a local at any bar from Portland, OR to Denver to Atlanta to Joliet to here in San Bernardino CA!! As a trucker, I find myself in a different bar every week or so. If there's Touchtunes in the house, I know the whole bar is about to have a good night. It's never failed. Often times, by the end of the night, everyone in the bar has selected music using my phone. I'm currently in a battle with someone that I don't know yet. I'm winning😊
Only good if you are the only one there
by Notabargainbuyer on 2020/02/09 05:53
I have been testing this app for a while. I have been in a bar alone and my music always plays sooner or later . Also, I’ve been in a bar for 4 hours and during this time, all people before me have left and new ones come and gone, and my music still don’t play... so, they just want me to use extra points to play what I pick. Naaa. Don’t think so... I’m out!
Not a happy user
by !?$&!?$& on 2019/03/24 18:03
Worst customer service I’ve dealt with in some time. Looking for simple help with getting logged back into my account (new phone). Tells me my email is not one connected to their app yet I’ve received hundreds of receipts from them to that very email address. Attempted multiple times to “contact us” on the app as well as sent emails. After a week, still NO RESPONSE aside from an automated one stating how important customer care is and I would be hearing from someone ASAP. Haha, no one word. I’ve spent more money than I’d like to admit w this app and this is the customer service I’ve received. Hope your experience will be better if you chose to use this app
Cancel Songs
by dontemple5 on 2021/02/10 07:01
There really should be the option to cancel songs and get your credits back. Too often people will fast pass to oblivion and you never get to hear your song. All of the sudden it’s last call, and STILL, no Doja Cat, Bowie, or Tame Impala? Darn, guess I wasted $10! It’s basically like I’m a paying for a service that I never receive. Yes, maybe I should have fast passed, and likely I WILL, next time. But that doesn’t change the fact that those credits were wasted.
Total Scam
by DJ PHUNone on 2019/06/16 06:42
Great app when it works. If your at a bar that has only one other person and they have no idea that there is a digital juke box then this app is great. I requested a song and an hour and a half later, after I had already left, I got a notification that the song was playing. The worst part is that when you buy credits, they only work at that establishment and then they expire!!! So if you go back 2 weeks later your credits are gone!!! Why??? Why would they do that??? How does that make sense??? I guess if you want to rip off your customers It’s a great idea. So if you’ve got money to throw in the trash this is the app for you.
Not playing song even after paying
by James 211 on 2019/10/21 05:11
I paid for the credits to put my song next and yet it still won’t play and I don’t get my credits back no matter how many times I pay to get paid next, this has happened many times and I’m honestly tired of it now and hopefully you guys can find the fix to it. It only recently started happening more often too.
Support stinks!
by mandikubec on 2020/01/09 12:23
I used this is a restaurant/bar and my song showed in queue, then playing, and then played. My AC/DC song clearly sounded just like Marvin Gaye (i.e., it didn’t play)!! The support texts were unanswered for days and then replied with 2 credits, an apology and “hope we addressed your concern. “ Well, they did not! I replied with what actually happened (establishment owner had an override setting on from previous weekend). My husband sent a text to support, too, and received a reply that there was an issue with the queue showing incorrectly for some customers and it had been fixed. It’s obvious that this support knows nothing about their own product! Removing app!
Love. Play
by Sun luv on 2017/10/27 12:31
I really like the jukebox, especially the ability to play without being at the box. I visit various venues that house this jukebox, can’t you guys give us a break and link all venues use together? It’s pretty stupid to have to load money every time you play at a different location, it also discourages use of the jukebox. Also I would love to see more of playlist that’s on the jukebox, like the $1 play.
My improvements would be unreasonable.
by Microtransaction Hell on 2019/11/02 00:05
I live in Casper, WY, and TouchTunes could really improve my review by allowing me to block any and all versions of ‘Wagon Wheel.’ It’s music for Wyoming tourists, and any band that gets to play live in bars covers Wagon Wheel. I actually fled a bar while a local musical “hero” was playing Wagon Wheel with his band and an hour and a half later he showed up without his band to solo Wagon Wheel at the bar I fled to. Wyoming has a Wagon Wheel problem. TouchTunes should grant me the power to stop all versions of Wagon Wheel.
App deleted
by Barfcity on 2018/05/27 16:31
I see I’m not the only one who is irritated that they spent money to hear what they wanted only to never hear it. Its retarded that when you buy so many credits, you can only use it at one place. It was half an hour after I selected a song before I realized they had a dj tucked wayyy in the back. Why don’t you inform your customers before they waste their money? Is there no communication at all between your services and the bar???? I reached out to support but to no surprise at all, I never heard back. Now I have a bunch of credits sitting at a bar that I’ll probably never go back to because I was out of town. 👎🏻👎🏻👎🏻
Mostly fantastic
by Toy6658 on 2019/07/24 06:36
The fast pass feature get really really annoying. You pay for your songs. People keep bumping them back then the bar closes without you getting to hear your music. Even the poor bar tenders hate it. They get yelled at by people that wasted money. Other than that I really like not needing cash for the jukebox and most places offer a great selection. I understand everyone needs to make money so I get not eliminating the fast pass feature but it desperately needs to be modified
Waste of money
by AKPunk49 on 2019/11/22 05:22
Cool idea I guess if you ever get to actually hear the songs you’re paying for. An hour or so later and none of our songs played with a couple of us on different phones. Does the machine just delete songs if they keep getting skipped after a certain amount of time? Even with the play next option I still had to listen to a bunch of Justin Bieber songs at the bar. I get life isn’t fair or whatever but when I drop money to hear multiple songs it would be nice if one of them actually played within an hour?
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