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App name
TouchTunes
Description
In the mood to hear your favorite songs? Ready to get the vibe going? It’s time to take control of the jukebox and get the party started! Download the touchtunes app to play the jukebox at over 65,000 bars, restaurants and local hot spots. Enjoy a personalized experience based on your play history and preferences. Quickly queue up songs from a handpicked playlist that you can create in the app or by syncing the music already on your phone. You can also select your top artists and genres and we’ll recommend songs for you. Features: • Earn free credits and other perks! • Get local deals when you enable push notifications and set your location to Always ON. • Be the DJ at over 65,000 TouchTunes jukebox locations. • Take your song credits on-the-go and use them at any TouchTunes location within the U.S. • Personalize your experience and make it easier to find your favorite songs, artists and genres. • We’ll throw some recommendations your way to keep things fresh • Check out the top played songs and artists that you and the venue have in common before playing • Jump the line with our popular Fast Pass feature • Find TouchTunes jukeboxes nearby and explore their music vibe before you head out. • Having Trouble? Our support team is standing by to help. For exclusive content and updates, follow @TouchTunes on Facebook, Instagram, and Twitter. If you have any app feedback please email us at mobilefeedback@touchtunes.com Continued use of GPS running in the background can dramatically decrease battery life.
Yay
by qand b on 2021/06/13 03:11
Awesome
Waste of time and money
by drtuvbo on 2021/06/13 02:44
DONT LOAD THIS !!! This is definitely a waste of time and money. You will spend a ton of money and never hear your song. You can’t even see how many songs are in front of yours without paying extra credits. It’s a Classic bait and switch!!!! I’ll be telling all me friends not to download
Head of entertainment
by bobo virginia on 2021/06/12 21:02
Need to make music credits expiration free
Loooove
by austinleestollings on 2021/06/12 15:51
Being able to ruin everyone’s mood anywhere these are by playing exactly what I want lol
Will 5teel your $ every now and then ...
by nundja on 2021/06/12 05:47
Sometimes paying extra to play next don't work ...
Good stuff
by make it drain on 2021/06/12 01:09
I love to go to the Waffle House and play whatever I want.
The best
by jjschri on 2021/06/11 21:54
Nice app
More Bay Area rap. Mac Dre but not just greatest hits
by askwndnrldnnn784! on 2021/06/11 06:16
The title says it
Awesome app
by bobbyrobsam on 2021/06/11 03:15
Greatest app ever
Best Music player!
by The BOSS 😀 on 2021/06/11 02:30
Minus county
Gimme shelter. Stones.
by intentional rob on 2021/06/10 22:39
Best song ever
Awesome
by Bridmeister12 on 2021/06/10 01:00
Great App!!
Trash
by Ecnovaec on 2021/06/08 01:31
I spent $24 on credits only to find out 1: they expire 2: songs you select play WAY quieter than the rest and 3: if someone skips your song even 10 seconds into it, you’re charged a credit still. Complete trash.
Its Ray Ray at the Parkway Tavern shut up and listen.
by Ray Ray at the Tavern on 2021/06/08 01:17
Its Ray Ray Shut up snd Listen To the excellent selections!
Too much money
by johnny wicked on 2021/06/06 05:42
Pay slot of money to have my song 10th
Your music best price!
by Cannadaangel1 on 2021/06/05 20:17
Here’s the best way to play jukebox!
No Play
by )arvis on 2021/06/05 05:25
Selecting songs, no play....
It plays songs
by PUREHATRED on 2021/06/05 02:12
Wow. As is i had a choice. This bar uses this app and it works.
Music !!!
by TravHulb21 on 2021/06/05 00:20
Works great!
Love credits
by Rummy Nickayyy on 2021/06/02 05:35
❤️❤️❤️
My credits disappeared
by Review1234567790 on 2021/06/02 01:24
I had credits to play songs and my account no longer shows any credits when I didn’t spend any. What a waste, don’t use
Bluegrass
by Jimbobjo1 on 2021/06/01 15:20
It would be better if I could get songs loaded into the juke box that I like. Mostly Bluegrass.
Best app frfr
by p-87831263 on 2021/05/31 21:44
This app would be even better if the prices where lower
Too expensive
by topoperator on 2021/05/31 01:50
Make it more affordable and more people will use your service
Beer and tunes
by Boondocks 1107 on 2021/05/31 00:51
Find a brewery that has this app and I can be there all night🤷‍♂️
Touch tunes
by sleepingreactor on 2021/05/30 16:47
It’s bananas!
Song
by HawaiiMira on 2021/05/30 08:09
Great sound But not enough song make me so broke Jukebox
Love MUSIC from this jukebox.
by Mackenzieclothier on 2021/05/30 00:40
They always seem to have the tunes I want to listen to and the bonus credits for the buyers of credits are simply a bonus :)
Great music ap
by Bennkee on 2021/05/30 00:03
Always on point
Don’t
by Angrymartigan on 2021/05/29 11:53
No music was playing, so I downloaded the app and picked 3 songs. 3 hours later, those songs never played. It was suspicious because nobody else was playing music. Waste of time and money.
Awesome
by swavey2394 on 2021/05/29 05:03
Love it
Payola 2021
by NateInNorthCarolina on 2021/05/29 03:07
Really small playlists. The FCC should investigate for yet another payola.
Love this app
by Aguilera2 on 2021/05/29 00:21
Great app, with an awesome selections of songs to play any bar!!!
TouchTunes
by k1g1 on 2021/05/28 20:07
Use this all the time… love it
Songs skipped to much
by spurgrl on 2021/05/28 05:57
Don’t like how the bar can take over the juke box and play what they want and can’t let me hear anything I want! Not salty
Prices aren’t consistent, Also Privacy Concerns
by Noahalwaysgetsthedubski on 2021/05/27 23:14
First of all the song selection isn’t the best I search for a variety of songs and they just aren’t there, Secondly prices vary from app and machine You have to pay a premium to connect and use the app with the machine whereas it’s cheaper just to go directly on the machine Also For whatever reason this app is accessing my clipboard? Why does it need to do that? Now instead of pasting from it within the app and triggering the heads up from the system It literally writes to the clipboard supposedly to read it, because after using TouchTunes and accidentally pasting nothing from my clipboard it claimed I pasted from TouchTunes What’s up with that? Not to mention I gave them my email and now they spam me Prices are outrageous, App acts shady and music selection is terrible It’s sad this is the most popular smart jukebox vendor
Don’t download
by shamelesshat on 2021/05/27 06:33
Rips you off for your credits!
Rap
by sherm651 on 2021/05/26 17:00
No real rap music all old
Too many pop ups!
by jeff081482 on 2021/05/26 00:18
Too many pop ups!
Cool stuff.
by Ryan Guerdon on 2021/05/25 23:11
You know it.
👎
by Moe8828 on 2021/05/25 22:44
Play a song,1 credit Play same artist again 2 credits 👎Songs should all be 1 credit ,not fond of price gouging 😡
Absolute trash of an app and company
by CbDC11 on 2021/05/25 17:45
I paid the extra to get up in the queue and was one of only a few people in the bar but never heard the song I requested in the 2 hours I was there. I emailed to ask for a refund and still have not heard back.
Love it
by Julia7894368635 on 2021/05/23 23:26
Awesome
F**k this
by El_GeeOne on 2021/05/23 21:55
Pay for a song but doesn’t play the song I selected. Just take my money 😥
Live it!!
by shellpat123 on 2021/05/22 19:54
Best invention
Too easy
by Spyrel on 2021/05/22 17:07
enjoy your music wherever you are
People skipping me
by 11b01 on 2021/05/22 01:49
I pay for songs and people skip my songs. Done
Love it!!
by sgnez on 2021/05/22 00:54
We love it!!
Just submit at the machine
by Desi K. on 2021/05/22 00:38
We bought all of our songs on the app, everyone who bought them on the actual machine of the bar got their songs played. We even paid more to have our songs played next, the people who paid at the machine got their songs played next. I did not hear a single song that I requested the played.
Love the library
by Sh0rtrnd1984 on 2021/05/22 00:30
Good selection of the classic rock
Great fun!
by dreamondave on 2021/05/21 06:59
Fun to be your own DJ!
Love it
by Mtnmaniam on 2021/05/21 00:24
Make me feel like a rock star, love this app you can see what the locals like
1 Star
by AP7281990 on 2021/05/20 01:05
Songs won’t play! Credits still being taken from account!
Stole My Credits
by lana.j.k on 2021/05/19 02:29
I downloaded this app just because I didn’t like the music was playing at Applebee’s. I bought like $6.00 worth of credits (6 songs) and decided to play “Driver’s License” on repeat six times. After clicking the “play next” button six times, my credits were gone and I was ready to sit back and enjoy my tunes. However, after the third time playing, the song switched to a song I didn’t choose. Confused by this, I reached out to the app’s “DJ support team” questioning why the song stopped playing. The automated response back said that a DJ would reach out to me shortly to address the issue further. After about four hours, I still have not heard anything from any “DJ”. I then requested my credits be reimbursed to my account. Lo and behold, still not response. I lost $6.00 and a chance to make the people of Applebee’s question their restaurant choice. Thanks JerkTunes
Worthless
by kjdodge2004 on 2021/05/18 22:45
Couldn’t even create an account using the app that tells you how poor it is!! It was a cool idea as I sat at the bar but was quickly disappointed. I will remove it as soon as I get done typing this.
Useage
by Semper Fi MF'rs on 2021/05/18 21:05
Not complicated to use and great to find music
Bar tunes
by Happycamper335 on 2021/05/18 18:35
Love taking over the jukebox without leaving my seat !!
Bartender
by Fatcat77$ on 2021/05/17 18:45
Love music need better prices
Horrible
by Bettykake on 2021/05/17 18:30
Terrible customer service. I submitted a customer service form not once, but twice (months apart). Still no one has messaged me back even though their form states you will be contacted within 5 days. I want to be refunded. This is unexceptable.
Should be able to hear on your AirPods
by LakLanMan on 2021/05/16 20:58
This app and the boxes all run on WiFi so why when I play a song can I not listen on my AirPods or other cellphone connected to play/stream the song. I’m tired of the low class app, only designed to make TouchTunes more money and yet screw the customer. If my app can connect and play it… why does the app not allow me listen from the same device on whatever earpods/headphones are attached? So I’m going to no longer use TouchTunes and strictly stream from my much lower cost apps to my various earpod/headphone/WiFi speaker systems. And I can either wear whatever I need or there are plenty of WiFi speakers that are better than TouchTunes.
Good but greedy
by codey87 on 2021/05/16 00:42
App works fine but the caps on on the brackets are insane. If I play 5000 songs at roughly 50 cents a song I’ll have paid $2500 usd. And I can only see the next 10 songs? I would think that would merit any song that jukebox might play in the next 3 days. Not to mention that recent price increase for tokens that play the same songs as they used to.
Options
by Lady_MCM on 2021/05/15 18:19
Love playing DJ when I’m at the bar and TouchTunes is a pretty good program. Would love it if there was a dynamic search in case I spell something wrong. The program would help me find it. Would also be convenient to be able to skip a song I programmed in the event I mistakenly chose the live version with the 20 minute drum solo instead of the studio recording. Thanks.
Screw This Crap
by PrincessAmber52 on 2021/05/15 06:08
This app is the worst. I payed $6 to play ONE song. I laid for it be be next three times and this app keeps putting everyone else’s songs before it. Just one song. THE WORST
Fire
by shutyourbubblegumdumdumself on 2021/05/14 21:54
I can play songs with out getting up
Great tunes
by slates27 on 2021/05/14 20:56
Great website
Fun
by picbookmikeycook on 2021/05/13 14:05
I like the TouchTunes and sending songs to friends even when I can’t be feeling the vibe with them- they can groove on and be thankful for cool friends like me! Rock on, play the music you like everywhere!
You can pay a whole dollar for a song and never hear it
by mayeloruep on 2021/05/13 02:47
This is a scam, play next costs 1 whole dollar and if you play a song not on play next get ready for your night to end with out you even listening to it.
Great time!
by j-me_1306 on 2021/05/12 21:32
Always a great time Jammin out to touch tunes!
Pick It & Hear It
by FrehdyUSA on 2021/05/12 06:27
Easy peasy select song and chill with a drink
Greatness in one
by No eye sight in one eye on 2021/05/12 03:10
This is phenomenal.
Love TouchTunes!
by HulaGirl1961 on 2021/05/12 01:23
Easy to use app and great music!
The review
by chellecutiepi on 2021/05/11 22:53
I love been the DJ the juke box has all my favorite albums. # fivestarsalltheway
perfecto
by darthdevyyn on 2021/05/10 23:04
helping me feel at home, anywhere by @darthdevyyn
Sliced Bread
by DSTMusic on 2021/05/10 22:57
Touch Tunes is the best thing since sliced bread! Especially when you don’t have to pay to hear music in an establishment!!
Prices
by Mrmonsterx420 on 2021/05/09 05:41
I think your prices are too high.
Love it !
by radtech66 on 2021/05/08 20:51
My favorite songs in the palm of my hand 🙏
Very poor experience
by FyntundD on 2021/05/08 06:12
Don’t bother buying credits unless you plan on spending a ton of money just to be able hear a song or two. I spent my 24 credits at a not-busy bar, but never heard a single song in the 2 hours I was there because people constantly bumped my songs to the back of the queue by spending more credits per song. I understand the premium purchase and priority system, but there should be some type of feather-in system for the people who spent their money and waited patiently to hear their songs.
Doesn’t play pound enough
by hahahahhaduke on 2021/05/08 04:54
Yeah
Love it!!!
by Gfjcyhv on 2021/05/08 04:03
It’s my favorite
All songs
by Rees077 on 2021/05/08 01:41
Please allow all songs to be on the box. If you did 5 all around
?!
by geoMetronic on 2021/05/06 06:04
Where are the growlers?
Song not there
by marjorie 2225 on 2021/05/06 02:09
The app will allow you to play songs that are blocked on individual bars juke boxes and take your credits
Lack of selection
by Bohblaster on 2021/05/03 23:18
Great for what it is.
Too high prices
by v9966 on 2021/05/03 21:23
Your price for a song is way too much!
Poor design for their mobile app
by n0p4l3r0 on 2021/05/03 00:34
No confirmation for adding a song to the queue. Just charged me 6 credits for the same song and it only played once. And the search is not very good.
Most played here
by lucid dream whisperer on 2021/05/02 22:24
Move the most played here list off the first widget.
Music!!!!!
by SuziQLb on 2021/05/01 19:36
Touch Tunes is Awesome! Always like pulling out my phone ready to play music!!!
Awesome app!
by morg294738282 on 2021/05/01 03:05
Thankful for awesome music at the touch of my fingers!!!
Love it
by Bert!! on 2021/05/01 01:44
Yes
Best bar app
by Smittyjc1 on 2021/04/30 18:25
I love how when I’m to drunk to walk to the Jukebox, I can just play them right from my table. What a great app. Thanks TouchTunes!
Conroy’s
by tstiles34 on 2021/04/29 23:31
I love this app and taking over the music. Never fails me!
Love
by Hovendick 1 on 2021/04/28 20:38
Love ❤️ this app
No Mexican music
by Julio G3 on 2021/04/28 16:28
All your old school mariachi and banda are filtered. Honestly I feel offended that I can’t listen to my father’s music while enjoying my food or a drink, Vicente Fernandez, José Alfredo Jimenez, Ezequiel Peña Etc.
Raised their already high rates
by Like watterfalls on 2021/04/26 19:22
As if $10 for 45 minutes of jukebox music wasn’t enough, they’ve raised it to $12. With fast pass, you may put $12 in the jukebox, play 14 songs and never hear a single one. Do you get credited at closing time? No, they keep your money. I’ve been to live concerts that cost less per hour than TouchTunes and at least I got to hear what I paid for. Get rid of fast pass, lower your costs per credit and make more songs 1 credit.
Iron Man
by L@gerific on 2021/04/26 13:39
Let me play music at my friends bars! The world is small and people move. My friends all moved away and aren’t local. Let me tap other bars!
Get the party going
by Shundave on 2021/04/26 00:15
Fulfill your DJ fantasies, and entertain your friends at the bar.
Not ok !!!!
by Big Noel on 2021/04/25 03:41
Not playing the versions I am ordering !!!!
Yeah
by lolo-bee on 2021/04/25 01:20
I love when you play the music
Awesome
by twins B& B on 2021/04/24 23:04
Awesome works flawlessly
Beyond irritated
by Momo927777 on 2017/10/28 17:48
I was singing this app’s praises when I first got it but you all are dirty with the way you do things. Credits should apply to ANY bar, not just one at a time. And if you purchase the credits, there should definitely not be a time limit on when you use them! And my biggest pet peeve is the option to jump the line. I spent 2 credits on a song last night and never heard it because people kept skipping ahead of me. I was at the bar a full hour after the purchase and it never came up until finally I got petty and spent 4 more credits just to hear it. However, I deserve a refund for the 2 credits that were wasted. You either need to do away with the skip option or else give it a limit so that my song will eventually be played even though I *only* spent 2 credits on it. I’ve been using TouchTunes since this summer and that particular problem has never happened before- and I was in a small bar. I find it hard to believe that there were that many people spending 4 credits per song just so theirs would be next. That makes me suspicious that you are just making it look that way to get some of us to spend more credits.
I guess I have to play Taylor’s mean again
by FotiOunces on 2019/06/25 18:14
Hands down the best way to appreciate the public spectacle of me and my music loving bipolar girlfriend breaking up and getting back together over a jukebox five nights a week. It will consume as much money as a drug habit if you let it. Also god help you if you’ve got credits left and you didn’t lock your phone before putting it away, you will come back to 30 paid plays you’ve never heard of. My third most played song I don’t even recognize, when I contacted tech support about it they gave me 4 credits back. Thanks TouchTunes, for helping destroy my life and bank account.
This App Cheated me out of Money
by GuySwann on 2018/03/18 23:15
This app is complete trash. While at the bar last night I bought the app with numerous credits and then purchased a song, interested in how it worked. It immediately showed that my song had been played and took the credits. I assumed it was just a poorly worded notification and figured it would play after the 3 song queue. It never played. I kept waiting thinking that I had made a mistake, double checked where i was and that I was selecting the right bar. So I went ahead and just bought the song a second time since I had already wasted my money on credits. This time a 7 song queue. It never played. I waited through 15 additional songs before we finally left the bar and the song never played from either purchase. Now I have fewer dollars with only a few worthless credits left in an app I’m going to just delete anyway as it’s trash. Don’t use this unless you want to burn your money on an app that can’t do the single thing it is built to do. It will just take your money and give you nothing in return.
Baaaad Move on the Update
by Dirtyfromdust on 2018/10/13 03:29
As a bar manager that has been using this app for several years, I cringe at the thought of how much money I’ve spent on this app (over 3000 plays, you do the math). Nevertheless, I’ve always enjoyed (and continue) to use it. Prices always seemed fair and it’s a great help when a customer requests a song or you need to change the atmosphere in the bar. Over a year ago or so, ALL credits worked at ANY location. They changed it to check-in locations only. Not a big deal, considering previous stated circumstances. However, this new update is a complete sham. They return the “everywhere” feature of versions past, but lower the credit count because it’s a “new” feature, I guess? Has always been 18 credits for $5, and is now 12 for the same price. As a loyal customer for years, SHAME ON YOU. I never write reviews (I’ll go ahead and sincerely give you 5 stars for versions past),but this appalled me. I’ll just be using my manager reward credits from now on, until they get rid of that....YOU CAN DO BETTER, TOUCHTUNES.
Show the right song?!
by Bloundiegirl on 2019/03/17 22:55
Love TouchTunes (other than my area keeps raising the price for a song) but can you please at least show the current playlist so I can see what I have to hear until my song plays. I’ve seen the same song every place for the past day and I know T-Pain doesn’t play electronica or Irish music. To amend why my review went down stars: “your songs will play in 7 songs”, it’s been at least 12... and I lost count after that so glad I played for them to come next, could have been nice to have a better estimate..... To amend yet again, this service is good on places that have low attendance, in a moderate area and definitely not on a holiday. You should probably advertise places that “close the juke box” before patrons buy a song... since the server just said that they close the juke box on ‘big days’ if this true then you need to let your patrons know. I think I’d rather go straight to the bar and ask for them to play my song, at least it will play in the 6 hours I have been here.
Waste of money and time
by Soundchic18 on 2020/03/15 03:58
If you want to hear your song you have to pay a ridiculous amount of money bc otherwise people will just skip you constantly. Didn’t used to have this problem bc the people around here hasn’t bothered to download the app. Now that there are some that use it I never hear my music. I’m here for three or so hours and never get to my songs bc I pay at the juke box not on this broken overpriced app. Only cost 3 credits to skip ahead on the juke box but apparently cost 4 on the app! Ridiculous, unacceptable, a terrible business model showing this “company” thinks we are all stupid. As if we can’t tell they are making updates to force us to spend more if we want to hear our music. I will NEVER spend money on touchtunes again. Not on the terribly made app and DEFINITELY not on the jukebox itself bc it ruins my night when I expect to hear my songs but only hear other people’s garbage for the whole time I’m here!!!!!!!!
Stole My Credits
by lana.j.k on 2021/05/19 02:29
I downloaded this app just because I didn’t like the music was playing at Applebee’s. I bought like $6.00 worth of credits (6 songs) and decided to play “Driver’s License” on repeat six times. After clicking the “play next” button six times, my credits were gone and I was ready to sit back and enjoy my tunes. However, after the third time playing, the song switched to a song I didn’t choose. Confused by this, I reached out to the app’s “DJ support team” questioning why the song stopped playing. The automated response back said that a DJ would reach out to me shortly to address the issue further. After about four hours, I still have not heard anything from any “DJ”. I then requested my credits be reimbursed to my account. Lo and behold, still not response. I lost $6.00 and a chance to make the people of Applebee’s question their restaurant choice. Thanks JerkTunes
Disappointed
by Looperr on 2018/01/15 02:13
I’ve seen one review similar to what I’m writing this review about and how they just get people to spend coins. I’ve wasted coins before and just started to realize that they’re going to waste Cus I never get to hear the songs I put on. For example last night I was at the bar and I paid for two songs. After 15 minutes my friend asked if my song came on and I said no and I had picked two. So I went back to try to have it play sooner so I paid the extra 4 credits. After an hour I didn’t hear the song. I’m mad Cus I’m leaving I’ve spent enough time at the bar and so I checked the app to see if there’s a way I can cancel my songs and nope, even more disappointed that I not only will be not listening to my song but people that didn’t pay will. You guys should have like a song cancel option and therefore you can get the coins back other than that I wasted time and money
Skip option causing more arguments at bars.
by JasonCrosbyBenjamin on 2018/04/24 12:32
As a bartender your main goal of the night is to have everyone relaxing and enjoying their drink, having a good time. Every once a while a dispute may arise, but very rarely. When then app came out, it was great! The convenience of not having to go stand their picking out songs or having to mess with money! Now, with this Skip option, more & more arguments are stirring, people are mad, upset & either leave, or argue with me or other patrons because they didn’t get what they paid for. It gets to the point where I have to turn the jukebox off, in order to stop the argument. No one wants to hang out in a bar with a bad or negative atmosphere, and this Skip option is causing just that.
My TT career
by The I 420 on 2019/07/31 02:46
Overall 2-3 of 5. I have lost so much money on this app by songs not working it is almost comical. I have had minimal satisfaction when I live chatted and NEVER, NEVER has TT support given me anything over what I lost. Because of such there have been times, many times where I just do not even reach out. It has been that sad. Customer service is definitely an area of growth for this company. TT also really has limited roots reggae and jamband music. Given the demographics that like these genres you would think more would be available. Am I still a customer? Yes but I do not play it nearly as much as I once did due to the above stated facts. Was holding out hope that at least one time I would get a nice 25-50 credit credit. Seriously have spent a lotta loot and you would think such would be considered. Keep the music flowing - TheI
Upset with credits decreasing
by Hoover clan on 2019/01/08 06:23
I used to get 60 + 4 bonus credits for $20. Now I only get 50 + 2 bonus credits for $20. I will not be purchasing as many credits!! I used to buy $20 worth a week!! Now I will be only buying $20 a month!! As well as my bar rewards have went down drastically!!! Very upset. Used to love this app and recommend it to all my patrons!! My juke box is usually playing every night most of the night. Now it is rarely played due to the major increase in amount of money it takes to buy credits and how the credits for each song has gone up as well as the amount it cost for fast passing. It was gonna be 12 credits to fast pass! Come one touch tunes bring back your better prices and songs for 1 credit. Your losing customers!! Is only common since. Without us you wouldn’t have a business. Reciprocity I scratch your back you scratch mine!!!
One of my favorite apps
by dfjrdd on 2018/06/19 00:28
I love, love, love this app! It’s so cool to be the bar’s anonymous DJ! I’ve been using this app for more than five years. I wish more bars/restaurants/clubs had these machines and associated apps. So great! I would recommend a couple of improvements: - For the love of God, let us use credits across venues. Not doing so seems actually kind of dishonest and greedy. - Have a more complete library across the board. You have TONS of songs, but not all venues have access to those songs. Maybe that’s on the venues. I don’t know. - Make it more difficult for staff to just skip your songs because they think it’s on autoplay. I’ve seriously gotten in arguments with staff and managers, trying to convince them I requested certain songs. Somehow make it way more apparent when a customer has requested/paid for a song. - Keep being awesome! It’s a really good, fun app with great functionality! Please take these suggestions into account. I know for a fact I’ve spend thousands of dollars on this app, so please consider them.
Horrible, shady company
by Iupchris10 on 2019/01/01 17:24
Someone should file a class action lawsuit against this company for their shady business tactics. They give bartenders way too much power to skip your music, without any explanation and with no refund. I tried to play Kanye, Fallout Boy, Zedd, and the bartender skipped all of it. How hard would it be to automatically credit my account if my song is skipped? I’m a an app developer and I know that it’s not hard at all! They also give the venues free credits for their bartenders to play what they like and this bloats the playlist so you are forced to use the Fast Track feature if you want even a prayer at hearing your song. So shady. You are basically in a bidding war against the bartender and you will ALWAYS lose. When I use TouchTunes I hear my song about 20% of the time. This company continually does not do the right thing and will not see about her nickel from me.
Dishonest Monopoly
by boopsie bear on 2018/11/11 02:07
This company unfortunately has a monopoly in the Pittsburgh, Pa area, and they really take advantage of it. I clicked the help option within the APP and was charged $5 dollars without ever being told. I am very upset by this immoral business practice. I would have never paid 5 dollars for the help option. I didn’t even chat with a representative. My songs were repeatedly skipped for over an hour. I had to stay later after finishing my food and drinks to hear the 2 songs I played. I hit the help button so I could make a suggestion that customer should only be allowed a certain number of skips since we all must share the machine, or at least give people the option to recall their requests. I’m done with touch tunes if it is going to charge me for ridiculous things like help chat, but has the nerve to never even tell me I’m being charge.
Fast track can get bent
by Jkidd1979 on 2020/02/14 05:55
Is this a freaking amusement park ride now? U pay to hear a song. And then someone with more money comes along and skips the line? That just isn’t right. This company is already greedy enough now u are basically screwing us out of money. I was at a bar and at 9 o’clock I paid to hear 4 songs. I could see my songs I. The cue. Then comes a couple of drunk girls who love ABBA. Yeah, ABBA. They put money into the machine and play about 80% ABBA for the next 3 hours. Jukebox gets shutoff at 12am. I never heard one of my songs. I complain to customer service and after a little extra complaint they say “as a one time courtesy” they will credit me back for my missed songs. So I guess they can just continue to screw me over because I already spent up my one time courtesy.
Language
by CrushoninK on 2021/01/05 00:14
Music is the universal language. I love this app because I am looking at my phone like everyone else in the world does. I can stay seated near friends and play or excuse myself to the restroom and play discreetly. I avoid being at the jukebox and being accused of playing something and then being stereotyped. Sometimes someone else is playing a certain genre of music and it makes you think of songs in this same category and then I get to play one or two and we share the music and conversations ensue and friendships are born.
They take credits and don’t play your song
by Shawn Alcazar on 2018/08/28 02:38
I never write a review but I just played a song and never heard it. Then one of the bartenders where I’m at did the same thing but she had a number to call since she works there.... she didn’t give me the number to call but told me it happens all the time. After witnessing this I will never use TouchTunes again. I’ve always wondered why some of my songs weren’t played and now I know why. This is B.S. I did get my credits returned but only because someone that has their number called to complain. I’m sure this has happened to me before. It’s unfortunate but I hope this helps. I won’t be using this app ever again.
Dirty Dirty Way To Do Things
by xmskjsissbkkn on 2020/09/26 05:26
I really want to give the app a good review because I want to enjoy it BUT, it is absolutely unfair when you purchase a song and it doesn’t play or takes FOREVER to play. I’ve done 2 credit songs and 4 credit songs and even my 4 credit songs don’t play. Why you ask? Because “it doesn’t fit the ambience”. I am Latino, Mexican-American to be exact. I love Reggaeton, Salsa, Pop, Hip-Hop and a lot more. The times that I try to play Spanish songs, I get skipped like 10+ plus times. It’s ridiculous I play an English song and it immediately plays. Keep in mind both song are at 4 credits per play. I think it’s unfair and it’s not the first time. It’s been everytime I’ve come to play songs. I have screenshots of the time I purchase it and the time it plays. Big differences between Spanish and English. It’s UNFAIR.
Is good until it decides to steal your money
by TomaMas on 2019/11/25 04:10
Used the app happily the first few times, and had a few gripes like selection and what not, normal issues though. Then it started taking my credits to play songs without playing my songs. I have noticed this happens in a couple ways. It will just never put your song in the playlist sometimes, but today was different. Today the app said it was playing my songs while playing different songs the entire time. It seems like myself and a few others here were a victim to this app, so be warned, the app will not honor your requests while saying it is doing that. Completely she say and I say boo to the developers who would have this kind of shady app available to the public.
I was irritated as well - they have great support
by Nubien1691 on 2018/01/09 18:17
So apparently I purchased credits to a place I have never been because I thought that the credits could be used anywhere. Finding out moments later, when you want to hear a song, that you can’t spend those credits is very frustrating. Then I get an email stating the credits were going to expire - oh man, now I am furious... So I finally emailed/chatted with customer support. Let me tell you, surprisingly they did not disappoint. They put the credits back into my account, and made them universal wherever I go. Thanks guys. You turned a 1-star review into much more.
Steals your money
by Dntbuy on 2019/02/03 12:34
The first time it happened I thought maybe we just didn’t notice the songs playing, but last night I know they didn’t. Several times we have paid to play 3-4 songs in a row and not a single one EVER played. No texts saying our selected song was playing either. We verified the correct bar was selected too. After these few credits we have left are gone we’ll be deleting this app and just putting our $ in the machine. Wonder how many times we’ve been ripped of and didn’t notice.
Anywhere credits not worth it.
by whmanager on 2019/01/28 01:47
When you guys made the change to anywhere credits, I thought it was a great idea. However, changing the price so you only get half the songs at the same price is a scam. I’m a manager at multiple restaurants, and I used the app faithfully. Since the change to anywhere credits, I have not used this app, and several of my employees have stopped using the app as well. Please either change the prices of anywhere credits or return to check in only credits.
Credits disappear and song doesn’t play
by dwillyd222 on 2019/05/28 23:19
So since downloading this app, at several locations I have requested songs to be played. They went into the queue to be played, yet when they come up they don’t play and your credits never return. This has happened several times since having this app. I use the app very frequent. Finally I got sick of throwing out money, and wrote in a complaint to help via the app. It has been days and I haven’t gotten a response. Keeps telling me be patient someone will respond soon. I want my money back simple as that. Why should it be so hard. The app should know if there’s a problem with the song being played the credits should just return. I’ve probably lost at least 10 dollars with this app by now.
Scammed
by MeatShields on 2019/05/10 13:13
Feel cheated I thought how cool I can play a song at the bar then my song got pushed back and again and again. I paid 3 credits to move it up and it got pushed back turns out I never heard the song and more than a hour later I’m notified at home your song is about to play. Looks like my money is gone too I had 20 credits and I didn’t no they expired. I went to use the app later and I was like I still had 13 credits but they weren’t there. Total rip off and to be honest class action law suit in the making. As these tools hide these details and are not a transparent. Sure it’s nice to listen to your music when it does come up but it’s 50/50 and I feel like I got scammed.
Disappointed
by Azgamer76 on 2018/08/31 19:45
I was with friends at a local bar and attempted to purchase $20 credits to play jukebox.. all Night never played any songs and even stopped playing several times waiting for people to put money in and play. Contacted app support for Refund since I was double charged and never worked.. waiting for any response after two weeks and just re contacted again. Maybe my dispute with the bank will get me some action. Do not use this app unless you have money to Burn. Very disappointed
Glitchy App, poor customer service
by Single50 on 2020/06/26 09:46
Spent $10, started to select songs to play but they kept disappearing from the top of my screen. Only the first song played, and despite trying to select more songs, I kept getting a message that read “nothing playing here”. When I clicked “contact us”, I got an automated message on the chat screen, but it took 2 days for someone to actually reply to my message. And they gave me a whopping 2 credits, even though my songs never played.
Love the app
by problemchild 19642012 on 2018/03/15 16:35
The support is awesome if you have an issue they do get back to you right away. I like that. But I agree the skipping should not be aloud not when other people pay. And if you put money on this app it should go anywhere not just one place. That should be changed. You wouldn’t want your songs skipped. And ha e to keep putting money in just because u go to a different place when you already have money in it. Just saying
The que is terrible and so is the interface
by ghost party on 2021/04/02 02:35
I just wanted to play 1 song and didn’t get to see the que until after I bought a song, then after seeing the que I would’ve had to wait 30 min (not including people who can skip you in line). My friends wanted to leave so I ended up having to buy the same song and choose the skip option an not ever being able to cancel my original song that I wasn’t even there to hear. So I lost 2 coins and had to spend 6 just to skip a line. Please show the que before even allowing a purchase of a song. This was a bad first experience and I should’ve listened to the reviews but seeing how they gave it five stars I gave it a go. I’d like a refund of my 2 coins please.
View Song Queue
by Robnation101 on 2018/03/22 04:51
I wish I could see more songs in the queue without having to spend hundreds of dollars to do so. I understand the premise of the more plays you make over time the more songs you can see in the queue. However currently I have to make a ridiculous amount of more purchases to do so. This usually means that I’m not going to play music during peak times because I can only assume that I will never hear them. If I at least knew how many songs were in front of me I would possibly choose to play music during peak hours.
Free credits?
by Spadepro on 2018/08/20 04:34
Downloaded the app. Added credits. I received bonus credits for picking a certain number of songs which is great but their are broken promises as far as the referrals. I invited a new user. The new user NEVER received their 5 free credits and I NEVER received my credits for referring a new user. I think it qualifies as false advertising. Also, if you spend money on credits they only last 180 days and they are only valid at the location you purchased credits. Please DO NOT give expiration limitations on the money you pay for credits and please just add the option of spending your credits at multiple locations. 1 credit plays can always be a bonus like the AMI app.
Delete Account Suspicious
by Endergirl_69 on 2018/02/20 13:32
I almost never write reviews but this is were I cross the line not having a delete account button on your profile in the app? That’s sketchy too I’ve contacted the app to request them to delete my account they responded with I’m sorry to see you go but is their anything we can do to help? I replied promptly with no they can’t do anything to change my mind I just simply do not like the app and they have not responded since. They also collect a lot of personal info which I feel is unnecessary such as your address and phone number I get why an email and name is necessary but seriously?
Takes the Fun Out of Jukeboxes to Make an Extra Dime
by VCUstudentVCU on 2018/12/24 04:31
Ironically enough, it takes the fun out of jukeboxes. I paid for a bunch of songs but the capitalism that fuels the app made it possible for me to hear zero of them before the bar closed. I literally paid and didn’t get what I paid for. They allow people to pay extra to bump to the front of the line and when people take advantage of that, those that didn’t pay a boat load for the songs waste their money. Then they make you pay to see where your songs are in the queue (pay the amount of three songs worth of plays). Then they do surge pricing... In the end, again, they take all of the fun out of jukeboxes to make an extra dime.
Maybe it works maybe it doesn’t
by ugadarnell on 2019/12/13 00:07
But when it doesn’t work, you’re probably screwed. I purchased a $5 pack of tokens. I was able to play one song. When I tried to play the 2nd song, it never played. Nothing was playing on the jukebox. I tried to play one more and the same thing happened. I talked to the customer service bot, which told me I couldn’t ask for help until an entire hour passes. I’m not waiting at Waffle House for a whole hour in case my song plays. And that’s the end of the story. I just paid $5 for a single song.
Shady,Crook And thieves on this App
by BIGSARGE64 on 2018/06/20 02:01
DO NOT DOWNLOAD!!! So apparently the administrators and or designers of this BS app think I can’t add. I bought some credits and played some but not all, and left 10 credits on the account. There is a comercial/ post or some sort that appears regularly it reads if I recommended a friend To download the app they will give me or credit 50 credits to my account. After all was done and my sister downloaded the app, they only sent me 5 miserable credits. But that’s not all, I left 10 credits on my account as I said earlier+5 would have been 15. I check the account and to my surprise there is only 9 credits. I will delete the App as soon as I use my credits. Screw you guys you freaking thieves.
Former fan of this app, disappointed in update
by vanillahny17 on 2019/03/03 04:47
I loved this app prior to the latest update. I use this all several times a week to play music at a local place, I loved how easy the app was to use and how fast I could run through and play my favorite songs, I could spend 20 dollars easy flying thru my favorite songs. Since the latest update there is an AD, that comes across the screen after every single song purchase. I guess it doesn’t matter that I pay money to purchase and play songs, I now have to click out of an AD before I can select the next song I want to play. Disappointed in this update and the addition of ads. Thumbs down 👎 👎👎👎👎
Very cool but doesnt work well
by Wish it worked right on 2018/04/11 22:17
I’ve been using this app for three years to control the music at the bar I work at, and it’s always been awesome and customer support has been top notch, but over the last 6-9 months it’s become unusable. For example: I just blew eight credits I paid money for on a device/app that doesn’t play the music you pay to play. This app has repeatedly blown customer and friend credits for lack of app support. If it worked it would be awesome, but I 100% dont enjoy sending in credit card payments for jukebox credits that don’t work. People are getting duped out of money for lack of app support.
Longtime
by bobbydeeohio on 2019/08/16 05:54
Ok. I really do love it. As evidenced by my 3500 + songs I’ve played in past 4 years. Couple things to fix tho please, when someone plays a song twice by mistake, the 2nd one hasn’t played yet we should be able to cancel it. It’s bad enough paying twice but hearing a song back to back is no bueno. 2nd problem is bartenders stopping or turning off the Jukebox for a game or something and losing your song. S$&@ out of luck? It’s ok, the app is Awesome! Last thing add lots more 1-credit songs please!
Cool points
by Blaker41 on 2019/04/09 04:16
This app literally transforms me into a local at any bar from Portland, OR to Denver to Atlanta to Joliet to here in San Bernardino CA!! As a trucker, I find myself in a different bar every week or so. If there's Touchtunes in the house, I know the whole bar is about to have a good night. It's never failed. Often times, by the end of the night, everyone in the bar has selected music using my phone. I'm currently in a battle with someone that I don't know yet. I'm winning😊
Save your money for credits!
by Jjhnson138 on 2018/02/14 05:07
I’m really upset the credits are not transferable from place to place because I’m not always at a certain location and even when I pay for a song to play OR even play next..... somehow 5 more songs apparently in front of my songs that are play or play next. Seems dirty & seems rigged. Here’s 4 people at the bar right this second in which I bought credits to play a song and somehow songs keep getting thrown in front. Seems a little sketchy. This app and touch tunes should limit the amount of play nexts... completely frustrating. I’ve even bought play next Songs that haven’t played hours after I’m which I have waited for them to play. Save your money!!!!!! **review Update ** Actually after reading most of these review yes this jukebox app STEALS all your money. Expiring credits, 4 people at the bar yet 10 songs have played and I’m still waiting for my song to play!? Don’t waste your money IN the app OR at the bar at the wall juke box (touch tunes) biggest rip off EVER!!!!
This is horrible
by AddiBug234 on 2020/07/31 00:30
I am so annoyed by this honestly. How does this have 4.9 stars??? I paid a dollar for 4 credits and played 1 song for 25 cents, my song didn't play. The whole meal it did not play! There was no music going on or anything but it still decided to wait to play my song?? Around 15 minutes in the meal, I tried playing it again and it still didn't! About 10 minutes before we left I just said," oh what the heck," and went back (because I was 100% not using this again so why keep credits?) and pressed the," play my song now" button and 5 minutes later it finally played, right as we were leaving. This is stupid.
Only good if you are the only one there
by Notabargainbuyer on 2020/02/09 05:53
I have been testing this app for a while. I have been in a bar alone and my music always plays sooner or later . Also, I’ve been in a bar for 4 hours and during this time, all people before me have left and new ones come and gone, and my music still don’t play... so, they just want me to use extra points to play what I pick. Naaa. Don’t think so... I’m out!
Cancel Songs
by dontemple5 on 2021/02/10 07:01
There really should be the option to cancel songs and get your credits back. Too often people will fast pass to oblivion and you never get to hear your song. All of the sudden it’s last call, and STILL, no Doja Cat, Bowie, or Tame Impala? Darn, guess I wasted $10! It’s basically like I’m a paying for a service that I never receive. Yes, maybe I should have fast passed, and likely I WILL, next time. But that doesn’t change the fact that those credits were wasted.
Not a happy user
by !?$&!?$& on 2019/03/24 18:03
Worst customer service I’ve dealt with in some time. Looking for simple help with getting logged back into my account (new phone). Tells me my email is not one connected to their app yet I’ve received hundreds of receipts from them to that very email address. Attempted multiple times to “contact us” on the app as well as sent emails. After a week, still NO RESPONSE aside from an automated one stating how important customer care is and I would be hearing from someone ASAP. Haha, no one word. I’ve spent more money than I’d like to admit w this app and this is the customer service I’ve received. Hope your experience will be better if you chose to use this app
Should be able to hear on your AirPods
by LakLanMan on 2021/05/16 20:58
This app and the boxes all run on WiFi so why when I play a song can I not listen on my AirPods or other cellphone connected to play/stream the song. I’m tired of the low class app, only designed to make TouchTunes more money and yet screw the customer. If my app can connect and play it… why does the app not allow me listen from the same device on whatever earpods/headphones are attached? So I’m going to no longer use TouchTunes and strictly stream from my much lower cost apps to my various earpod/headphone/WiFi speaker systems. And I can either wear whatever I need or there are plenty of WiFi speakers that are better than TouchTunes.
Total Scam
by DJ PHUNone on 2019/06/16 06:42
Great app when it works. If your at a bar that has only one other person and they have no idea that there is a digital juke box then this app is great. I requested a song and an hour and a half later, after I had already left, I got a notification that the song was playing. The worst part is that when you buy credits, they only work at that establishment and then they expire!!! So if you go back 2 weeks later your credits are gone!!! Why??? Why would they do that??? How does that make sense??? I guess if you want to rip off your customers It’s a great idea. So if you’ve got money to throw in the trash this is the app for you.
Not playing song even after paying
by James 211 on 2019/10/21 05:11
I paid for the credits to put my song next and yet it still won’t play and I don’t get my credits back no matter how many times I pay to get paid next, this has happened many times and I’m honestly tired of it now and hopefully you guys can find the fix to it. It only recently started happening more often too.
Support stinks!
by mandikubec on 2020/01/09 12:23
I used this is a restaurant/bar and my song showed in queue, then playing, and then played. My AC/DC song clearly sounded just like Marvin Gaye (i.e., it didn’t play)!! The support texts were unanswered for days and then replied with 2 credits, an apology and “hope we addressed your concern. “ Well, they did not! I replied with what actually happened (establishment owner had an override setting on from previous weekend). My husband sent a text to support, too, and received a reply that there was an issue with the queue showing incorrectly for some customers and it had been fixed. It’s obvious that this support knows nothing about their own product! Removing app!
My improvements would be unreasonable.
by Microtransaction Hell on 2019/11/02 00:05
I live in Casper, WY, and TouchTunes could really improve my review by allowing me to block any and all versions of ‘Wagon Wheel.’ It’s music for Wyoming tourists, and any band that gets to play live in bars covers Wagon Wheel. I actually fled a bar while a local musical “hero” was playing Wagon Wheel with his band and an hour and a half later he showed up without his band to solo Wagon Wheel at the bar I fled to. Wyoming has a Wagon Wheel problem. TouchTunes should grant me the power to stop all versions of Wagon Wheel.
App deleted
by Barfcity on 2018/05/27 16:31
I see I’m not the only one who is irritated that they spent money to hear what they wanted only to never hear it. Its retarded that when you buy so many credits, you can only use it at one place. It was half an hour after I selected a song before I realized they had a dj tucked wayyy in the back. Why don’t you inform your customers before they waste their money? Is there no communication at all between your services and the bar???? I reached out to support but to no surprise at all, I never heard back. Now I have a bunch of credits sitting at a bar that I’ll probably never go back to because I was out of town. 👎🏻👎🏻👎🏻
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