Screenshots
Keyword Volume Hits KEI Rank
flight board
47.75
67
boarding pass flight check in
0.00
42
checkindb
0.00
40
2
sp services
2.35
35
4
boarding pass
10.17
33
sp utilities
41.34
33
4
meridiana
0.30
23
4
italia
14.95
16
viaggio
0.00
13
1
pa boards
816
10
trenitalia
685
3
2
apptalia
8.19
2
air italy
816
2
alitalia
1.2 K
1
alitalia s.p.a.
42.35
1
Search Visibility
App name
Description
- TOUCH ID Use your fingerprint to fill and save your personal data. (only available for supported devices) to fill out forms during booking process and check-in. - PURCHASE Choose your flight and buy tickets for any alitalia destinations by credit cards. Add your trip schedule to your device calendar once the purchase is completed. - CHECK-IN Check-in on your smartphone using your reservation code (PNR), ticket number or MilleMiglia code. - boarding pass Save, share or add to Apple Wallet your boarding passes, which will be available offline so you don't need a data connection, no more searching for a printer or queuing at check-in desks. - SEARCH TIMETABLES Our timetables feature info on all flights operated by alitalia to plan your trip at the best. - CHECK FLIGHT STATUS Easy and fast: check the status of your flights of interest and get updated information on scheduled arrivals and departures. - ACCESS YOUR MILLEMIGLIA ACCOUNT Easily access your MilleMiglia personal area to view your profile information, check your miles balance and redeem miles. Moreover, by accessing your MilleMiglia account, you can buy tickets and do your check-ins without having to retype your personal data at every operation.
Impossible to Check-In
by Dane64 on 2020/10/23 22:00
I tried on-line and then the app. I even called the airline. I was told to check-in at the airport because she couldn’t help me. Ridiculous!!!
Useless
by emarsili on 2020/03/05 03:44
I couldn’t even login. The pw retrieval is a nightmare. The PIN does not work. This app left me completely frustrated. Other travel apps work fine.
Fraud based app! US users beware! No 24hr cancellation
by Prudence2020 on 2020/02/13 02:49
Careful - This app if used to book travel from the USA will NOT comply with the USA law allowing cancellation of your booking for no fee within 24 hours of booking. I booked airfare using this app, and then called to cancel within 24 hours, and the representative from the Airline was quite rude and told me that they did not have to honor the USA laws on the 24 hour refund because the booking from the app “goes through Italy” and therefore they have no legal obligation to honor USA law to USA users booking travel from the USA on the app. The rep refused to get a supervisor on the line when I politely requested this multiple times, and told me she would hold the line as long as needed until I hung up. My credit card company’s Fraud department had to cancel the booking on my behalf. AWFUL experience! BEWARE of this App, and the airline!
Why forcing me to download app?
by stizzito on 2019/12/21 15:25
All I want is to get my boarding pass in my wallet without having to download your app and create an account. Why can’t European airlines learn how to streamline technology? Why does Alitalia (and others) force people to download its app? Alitalia should simply provide the same basic service through its regular portal!
Alitalia is horrible!
by Loveable Leroy on 2019/12/03 16:47
If you ask for help in the Rome Airport from any associate if Alitalia, you just made the ultimate mistake. They will first steer you down the nearest corridor and laugh with coworkers as you walk away, knowing they told you wrong. Ask anyone but a Alitalia worker. The App is completely useless, you cannot check in on line. You cannot get seating assignments unless you approach the luggage check in counter. How is Alitalia still in business??? Horrible!!!!
Mean rep
by Dr. John Hong on 2019/10/12 15:48
I am pretty tech savvy and travel often. So I was surprised how difficult it was to create a new account with Alitalia-an airline we have never used. The first CSR yelled and insulted me because he said it wasn’t his responsibility to help business class passengers check in on line. After he refused to transfer me to the appropriate person nor the supervisor when I requested it, he told me to hang up. When I asked again to speak to someone he said he will stay on the phone forever until I hung up. So I called Alitalia on a different phone (and he hung up) and spoke to a nice CSR who gave me wrong information. It took me an hour to figure out how to get everything on the computer and then another 10 minutes to get my tickets on the app. Oh boy......what a way to start a vacation in ROME.
Book another airline: Identity Fraud
by BonBonOP on 2019/10/04 01:20
This airline is terrible. Their customer service people are rude and unhelpful. If you ask a question because you do not understand they threaten you. They asked for personal information over the phone, passport, social and birthdate... when I asked why it was required they tried to intimidate me saying they won’t help me and refused to let me speak with a manager. When I called back it was worse. Their online check in system and app are so terrible they are anti-helpful. Very disappointed that I tried to avoid this company after one bad experience and my Delta flight ended up being serviced by them and requiring me to interact with them.
Worst reservation system for twentieth century
by JRC181a on 2019/09/06 17:04
I’ve kept tracked of a flight for several days. Each day the flight lands at its published time regardless how late it departs. Today the application reports the flight is “in flight” and actual arrival time indicated the flight has arrived. The tab for contacting the company is by telephone only NO! Texting. The application forces the user to enter all information concerning the users flight regardless of the fact that info’s available within the database forcing the use to waste time and remember information that already exists. I hope this company’s pilots fly their delta airplanes then the reservation software
Prezzi in $$$
by Romancastles on 2019/08/28 05:37
Se uno prenota dall’USA i prezzi dovrebbero essere in $$$ non in€€€
Worst app ever. Terrible awards program.
by BOC22364 on 2019/08/03 15:54
Do not fly this airline.
Avoid at all costs
by Consumer19 on 2019/07/07 14:13
If your only option for travel is Alitalia you’d be far better off staying home. Antiquated, dirty planes, inedible food and the worst customer service I have ever encountered. Service was so bad, my tour agency has discontinued booking on Alitalia. The app is rudimentary and only marginally better than the service. Avoid both at all costs.
Impossibile to book a flight
by geoTNK on 2019/06/21 05:23
The calendar to selects flight dates doesn’t work.
Half there
by BlvdTenant22 on 2019/05/26 18:58
App shows flights ... but no apparent gate info. No link to airport map. Not a great app ... just so-so.
Worthless app
by Blue 'n Green on 2019/05/24 19:08
Checked in online and added the QR code to Apple Wallet only to get to security to be told we need to go back to counter for a barcode. Counter wasn’t even open before noon. We had even called the Alitalia airline 24 hours beforehand to get reservation number as it was via Delta. They emailed us the reservation no barcode anywhere. Now standing in a long line @ LAX at Alitalia counter for boarding pass I should have already!
Disappointing app
by fedup457 on 2019/03/15 01:14
All you can really do on this app is find your booking. It does not allow you to check in or download a boarding pass which makes it essentially worthless. I’ve tried to use this app for two years now and still no progress.
Useless app
by Ant0216 on 2019/03/01 04:48
You cannot check in on the app or view your boarding pass. A complete waste.
Mi dispiace Alitalia
by didi28384dnrjfj on 2019/02/22 10:11
Alitalia made me check in my carryon bag making the excuse that it is because of weight. My bag never even made it on the plane. It was delivered to my home 3 days after arriving. It wasn’t fully zipped and had obviously been opened and inspected. I WASN’T supposed to check my CARRYON bag. This wouldn’t have happened if Alitalia had competent workers. Not impressed with this airline. Their food wasn’t good either. And the service from the flight attendants was semi-professional. I will be avoiding this airline in the future and will only fly with them if I get dirt cheap tickets... maybe.
Indescribably bad
by PGTips Fan on 2018/11/18 22:39
And this from the country that produced Galileo, Fermi, Volta, etcetera. Shame on you, Alitalia!
Boston
by Touareg galapagos on 2018/11/01 20:52
App should available in us currency If the departure is from the USA??? Needs improvement
Suggestion
by Imthankful on 2018/11/01 00:25
About method of payment, there is only the option to buy a ticket using a credit card. Is it possible to add the option of payment at Alitalia office using the reservation code? On the other hand, why the option, the booking multi city or multi destinations in not available? It’s make your app useless. Thank you for your constant efforts!
Useless
by Holdem64 on 2018/10/09 16:41
UTTERLY USELESS
Trash
by w.never on 2018/09/27 14:02
Absolute garbage of an app. Always an error when trying to retrieve your boarding pass. Incredibly frustrating.
Terrible
by _old_fashioned_ on 2018/09/24 03:43
Oh my...what a useless piece of garbage. Nothing seems to be working properly neither in the app, not on their website
Pure garbage
by RHoskies on 2018/09/19 07:26
Can’t add boarding passes. Difficult to use. Seems like it was designed by a 10 year old. What a terrible app. Completely useless
Completely useless
by FedEx1981 on 2018/06/20 11:33
Continua a non funzionare. È incredibile...a distanza di qualche anno dal lancio della app ancora riuscite a non farla funzionare!! A questo punto inizio a pensare che la reale intenzione sia di non farla funzionare e ci state riuscendo benissimo!! It keep being useless and not working after years from first launch! Apparently the real goal of this developer is to make a non working app and if this is the case....great job! You are doing it perfectly!!
non funziona
by boh vabbè on 2018/04/30 21:37
mi continua a dare errore del sistema e non mi salva i voli.
Terrible airline with an app to go with
by Don Bistecca on 2018/04/19 16:35
Take from an Italian, this is a terribly run airline. I was flying business with the and they just decided to cancel all my miles.
Terrible App, terrible airline
by wine76 on 2017/10/20 21:49
Too many glitches to even write about. This airline never applies upgrades even though they’re paid for. The app recognizes the confirmation code after three tries. The online check-in is worse. Calling in directs you to some of the worst customer service personnel I’ve ever met. If I could give this app a zero, I would.
Absolute crap.
by Dzhafar on 2017/10/07 21:54
Does not work. Keeps crashing and tells me to try later on. Later on, still does not work. What kind of developers created this monster ??
Crappy App
by LuAnRa on 2017/09/11 19:23
This app is pure crap. Crashes most of the time and is useless. Requires to input the same data over and over even if you are a FF with a registered account. The check in is also useless. You can't even save the boarding pass on you wallet... It needs a lot of work.
Useless app, doesn't work
by Pokepokebtcheekecheeke on 2017/08/04 18:56
Joined Millimiglia , received code and pin, purchased four tickets throughout Italy, now I can't get my flight info(much less check in tickets) on my app. Had to go "old school" and print out passes. The whole point of an app is to cut out the paperwork and keep info/data on your phone. I'm sure Alitalia is aware of this problem. I have new iPhone and up to date app. I hope the company doesn't run their business as this app ! I would give this a -1 and and "f" for lack of effort ,failure and lack of functionality. I know of a developer that can do a better job and he's only 5 years old.
Check in doesn't work
by Moshnroll on 2017/07/23 17:53
Day of my flight and it tells me it's too soon I need to wait til the day before to check in. Cool.
Works fine
by namesEdwin on 2017/05/29 01:17
Must have been updated since all negative reviews. Worked fine for me to check in and get boarding pass.
Horrible App
by anthony12275 on 2017/05/13 23:47
Among other things, flight status never updates or changes. Don't waste your time.
Crap
by Katy_smile on 2017/05/05 14:14
Doesn't work
Doesn't work
by Mattflemz on 2017/05/02 16:55
See title.
Useless
by Dkfm8 on 2017/04/20 22:30
Totally useless app that keeps crashing when you try to check in. Even when boarding pass is emailed the mobile wallet pass download link fails. AlItalia you need to up your game, lagging way behind!
Worst app worst airline
by Punto_ITA on 2017/03/18 10:04
As usual Alitalia does not fail to disappoint. Waste of time.
a waste of time
by gnz1 on 2017/03/06 23:41
It's not a real app. It's an initial interface for the mobile website. You are always redirected to the thin server, which by the way does not work and gets stuck 100% of the times. I was unfortunate enough to fly Alitalia three times this month, and not once the mobile check in worked.
Non ci siamo
by Dal deserto on 2017/02/14 17:04
Il check in non funziona e per chiamare Alitalia 64centesimi al minuto??? Non userò più Alitalia .
Poor functionality & lots of bugs
by JD0987643574311458 on 2017/01/25 11:16
Both the Alitalia website and iPhone app are dreadful. Clearly app/website development is not a strength of the company really hoping the flight itself is significantly better! = Website = The signup process on the website is confusing, it takes two days to send the account number via email (email is already a unique customer identifier why not use that) and forces use of a 4 digit pin rather than a password. Selecting seats through the mobile website unselects any current selection and does not set a new selection, gets stuck in a loop of "select another seat!" = App = Shows an error pop up when moving to the app home screen/opening the app. Linking a trip to milemiglia account through the app is not possible. Selecting seats must be via website rather than app
Needs more features
by wisest of the wise on 2017/01/17 11:17
There is an error message when I open the app. iPhone SE running the latest iOS. I have a flight in two days and yet there is no way to easily access that flight info when I log in. You have to enter the flight info manually.
Don't waste your time!
by App vs. Website on 2017/01/16 12:35
Beware! If you have the app delete it and if not don't waste your time getting it! Alitalia app and website have different rules when purchasing a ticket, even though both done in the US! You are better off booking through Expedia or using a different airline!
Completely useless app
by Paper-Boy on 2017/01/07 09:42
Nothing in this app is helpful: Bookings can't be saved, many miles programs can't be selected and check-in is simply a link to mobile website. Even more annoying: although AZ sends reminder emails to check-in online, it almost never works because online check-in is not available for many airports.
Difficult app
by Amerz Italia on 2016/12/22 11:55
This app makes you jump over many hurdles to even open it. And once you do, your flights are not present. Then ask for info for frequent flyer miles that will not enter. So frustrating because website is equally bad!
Worst Airline App ever
by Flight Junk on 2016/09/21 07:32
Crashes always when typing in your booking code. No way of checking in travel companions easily. And where is my boarding pass??? It wasn't even saved in the App. !
Crap company
by Hamedapple on 2016/08/29 06:11
Alitalia definitely is a super crap to fly. I'm writing this review in the transit terminal after 24 hours delay. And they did not accept any responsibility. They gave me just one voucher for dinner. No hotel no nothing. Also they cannot speak english at all. Don't use this airline.
Great app, but needs more features
by ItalianPizzaGuy on 2016/07/21 05:50
This app is amazing, it's very intelligently designed, I love the colors and simplicity in it. It's easy to navigate although it can get a little glitchy, for instance trying to change destination and departure whilst looking at prices. One thing that it is missing though are more features beyond the timetables, flight status, and flight booker. I would like to see a fleet option to where you can see the aircraft and cabins in them. Also an airport maps button, just for improved travel experience while using the app. Another optional thing I was thinking would be a news section, that talks about fare deals, and how the restructuring of the airline is going. I have faith in Alitalia and Etihad, and I hope they can become as good as an airline as they once were. Still in amazing app!!!
Useless
by dibbzz on 2016/05/17 10:07
Have to enter info every time to see flight info. Even after creating an account you are unable to check in or show your boarding pass. Do not waste your time.
Useless
by DocMamy on 2016/03/08 08:01
This app is absolutely useless. Serves no function whatsoever and there's no way to check already booked flights. Terrible.
No way to look up reservation
by Lynnsitunes on 2016/02/27 20:59
And no way to change flights. You must call? What year is this??
Currency change?
by rachelanne30 on 2016/02/02 15:03
I like this app. It's simple to use and looks nice. I just wish I could change the currency in the settings to US Dollars when I'm looking for flights.
No passbook support.
by TheWosch on 2015/12/13 10:29
Cannot connect to the network. There seems to be an issue. That's all it says it does .
The most unuseful application for flying ever
by Leandro Puca on 2015/08/12 20:56
It’ s an update. i thought was much better of the “application” (calling application is very offensive) they had before. But come on. This is ridiculous. You can’t see the days on the calendar, so you just need to guess which days you are planning to flying.. There is not the possibility to convert in USD, just Euro. And if you forget the password???? Forget about it. lol There is no way from the app to recover the password. And my miles that I had? disappeared. Ahhhhhh.. Alitalia, you don’t disappoint me, I knew already that you are a disaster.
Please support passbook
by Connoisseurmusical on 2015/05/29 07:09
Most airlines support passbook... Come on !!!
Can't sign in
by bosco789 on 2015/03/10 14:32
What's the sign in code?? No instructions :((((
Absolutely useless for everything
by Smatrix22s on 2014/08/04 13:35
Features like check in do not work
Useless
by Mellacaramell on 2014/07/27 10:44
I downloaded this app to facilitate check in on the go, but it wasn't even able to find my reservation with a full eticket number or vendor locator. Totally useless app don't waste memory space for it!
Worst app ever
by Gkfdvgdvhdcv on 2014/07/27 01:29
Alitalia should learn how to makes apps that actually work from other airlines. Alitalia is a complete waste of time. Hey Alitalia, I can make a much better app for you for half of the price you paid, I know it was a lot. Hahaha
Worse app for airlines ever
by Zazapapa on 2014/07/23 19:18
This app does not work. You cannot fill in half of the fields and half of the app is in italian.
Piece of junk!
by Erjon.me on 2014/06/10 03:30
Why create an app if it's going to be useless? This app is so useless I don't even know where to start. Why are flight result filters in Italian but the rest of the app in English? Come on Alitalia hire a solid mobile development company, stop outsourcing your work to India.
Totally useless
by A (no longer) customer on 2014/05/30 03:18
No way to find or modify an existing reservation. The booking process several times doesn't show any existing flights, while they are actually available... I have totally wasted time and space in my phone in downloading this application... I am wondering what is preventing Alitalia from developing a working App... It should be in their own interest...
Useless
by Jundo77it on 2014/01/30 05:05
Can't check in. Not passbook interface. Totally useless.
Useless
by anieldutra on 2014/01/02 06:50
Don't even waste your time! Can't even find an existing booking.
Useless!
by iamedw on 2013/11/24 09:17
This app is a "masterpiece" showcasing the Airline itself with poor and rude service, it is useless. It has the following "features": - Trying to checkin? good luck! - UI doesn't scale with retina, button is blurry like it is designed for iPhone 1.
No complete airport list
by NanoSilver.ge on 2013/10/27 08:36
I am disappointed, there is no Tbilisi International airport (TBS) in the airports list. Please correct it
No complete airport list
by NanoSilver.ge on 2013/10/27 08:36
I am disappointed, there is no Tbilisi International airport (TBS) in the airports list. Please correct it
Horrible app. and it doesn't work!!!
by De Savoie - on 2013/08/12 22:56
The horrible, the bad and the ugly !!! Ugly pixelated graphics, app doesn't work, Alitalia customer service is as bad as the app. App is also completely bugged.
Bad
by Roro giant on 2013/08/04 13:26
Junk
Alitalia
by HelloSugar2U!! on 2013/06/22 18:02
Needs a lot of work... Horrible!!
Doesn't support iPhone 5 resolution
by ayalm on 2013/06/19 06:49
The app still doesn't support the iPhone 5 screen resolution, 10 months after being released
The reservation process went well until payment
by gr1otte on 2013/04/27 14:51
I found a ticket quite easily, filled in all the information for 4 passengers only to discover that the payment can be done by American Express card only!!! Really???!!! There is no way to email the link to the search and not have to start all over again on a computer.
Worthless App
by Interposer2000 on 2013/04/26 13:38
As already stated this app does not work. I have been on many Alitalia flight and this app has yet to work. Waste of time because it will never work.
Can't check in, error messages abound
by skinkone on 2013/02/02 17:49
So many airline apps work properly, so this should be a no-brainer...and indeed, no brains went into this App. Check-in never works, with frustrating messages such as, "The MilleMiglia number does not match the passenger name" (I assure you it does) or "No flight found with the information provided". The SAME information entered on the website does work...sometimes anyway. BTW, the web check-in sent me the electronic boarding card through SMS and the ground staff frowned at me saying, "Don't you have a printed copy?" Doesn't that say it all about the technological savvy of Alitalia? VERGOGNATEVI!
Crashes constantly
by MelaPoba on 2012/10/08 17:34
Useless
Useless for booking
by Crok5636 on 2012/04/06 08:25
I found better deals on Alitalia official website. There was a 143€ flight but on the app the cheapest was 180€. So it is useless for booking.
Has to be improved
by Abiabr on 2011/12/21 06:27
They should look at other airlines' apps!!
Disapponting
by lcoppa on 2011/08/09 21:51
Barely better than it's bigger brother for the iPad (don't they know there are universal apps?) Still doesn't save the millemiglia number on the boarding pass, even if I already logged in with my millemiglia profile and *even* if I just entered the number in the checkin screen (which is crazy). Why are people from Alitalia so useless and care so little?
Check in never works!useless
by Jackwithhiscat on 2011/02/11 14:43
As per title
Great app, but needs more features
by ItalianPizzaGuy on 2016/07/21 05:50
This app is amazing, it's very intelligently designed, I love the colors and simplicity in it. It's easy to navigate although it can get a little glitchy, for instance trying to change destination and departure whilst looking at prices. One thing that it is missing though are more features beyond the timetables, flight status, and flight booker. I would like to see a fleet option to where you can see the aircraft and cabins in them. Also an airport maps button, just for improved travel experience while using the app. Another optional thing I was thinking would be a news section, that talks about fare deals, and how the restructuring of the airline is going. I have faith in Alitalia and Etihad, and I hope they can become as good as an airline as they once were. Still in amazing app!!!
Mean rep
by Dr. John Hong on 2019/10/12 15:48
I am pretty tech savvy and travel often. So I was surprised how difficult it was to create a new account with Alitalia-an airline we have never used. The first CSR yelled and insulted me because he said it wasn’t his responsibility to help business class passengers check in on line. After he refused to transfer me to the appropriate person nor the supervisor when I requested it, he told me to hang up. When I asked again to speak to someone he said he will stay on the phone forever until I hung up. So I called Alitalia on a different phone (and he hung up) and spoke to a nice CSR who gave me wrong information. It took me an hour to figure out how to get everything on the computer and then another 10 minutes to get my tickets on the app. Oh boy......what a way to start a vacation in ROME.
Fraud based app! US users beware! No 24hr cancellation
by Prudence2020 on 2020/02/13 02:49
Careful - This app if used to book travel from the USA will NOT comply with the USA law allowing cancellation of your booking for no fee within 24 hours of booking. I booked airfare using this app, and then called to cancel within 24 hours, and the representative from the Airline was quite rude and told me that they did not have to honor the USA laws on the 24 hour refund because the booking from the app “goes through Italy” and therefore they have no legal obligation to honor USA law to USA users booking travel from the USA on the app. The rep refused to get a supervisor on the line when I politely requested this multiple times, and told me she would hold the line as long as needed until I hung up. My credit card company’s Fraud department had to cancel the booking on my behalf. AWFUL experience! BEWARE of this App, and the airline!
Book another airline: Identity Fraud
by BonBonOP on 2019/10/04 01:20
This airline is terrible. Their customer service people are rude and unhelpful. If you ask a question because you do not understand they threaten you. They asked for personal information over the phone, passport, social and birthdate... when I asked why it was required they tried to intimidate me saying they won’t help me and refused to let me speak with a manager. When I called back it was worse. Their online check in system and app are so terrible they are anti-helpful. Very disappointed that I tried to avoid this company after one bad experience and my Delta flight ended up being serviced by them and requiring me to interact with them.
Worst reservation system for twentieth century
by JRC181a on 2019/09/06 17:04
I’ve kept tracked of a flight for several days. Each day the flight lands at its published time regardless how late it departs. Today the application reports the flight is “in flight” and actual arrival time indicated the flight has arrived. The tab for contacting the company is by telephone only NO! Texting. The application forces the user to enter all information concerning the users flight regardless of the fact that info’s available within the database forcing the use to waste time and remember information that already exists. I hope this company’s pilots fly their delta airplanes then the reservation software
Mi dispiace Alitalia
by didi28384dnrjfj on 2019/02/22 10:11
Alitalia made me check in my carryon bag making the excuse that it is because of weight. My bag never even made it on the plane. It was delivered to my home 3 days after arriving. It wasn’t fully zipped and had obviously been opened and inspected. I WASN’T supposed to check my CARRYON bag. This wouldn’t have happened if Alitalia had competent workers. Not impressed with this airline. Their food wasn’t good either. And the service from the flight attendants was semi-professional. I will be avoiding this airline in the future and will only fly with them if I get dirt cheap tickets... maybe.
Alitalia is horrible!
by Loveable Leroy on 2019/12/03 16:47
If you ask for help in the Rome Airport from any associate if Alitalia, you just made the ultimate mistake. They will first steer you down the nearest corridor and laugh with coworkers as you walk away, knowing they told you wrong. Ask anyone but a Alitalia worker. The App is completely useless, you cannot check in on line. You cannot get seating assignments unless you approach the luggage check in counter. How is Alitalia still in business??? Horrible!!!!
Avoid at all costs
by Consumer19 on 2019/07/07 14:13
If your only option for travel is Alitalia you’d be far better off staying home. Antiquated, dirty planes, inedible food and the worst customer service I have ever encountered. Service was so bad, my tour agency has discontinued booking on Alitalia. The app is rudimentary and only marginally better than the service. Avoid both at all costs.
Why forcing me to download app?
by stizzito on 2019/12/21 15:25
All I want is to get my boarding pass in my wallet without having to download your app and create an account. Why can’t European airlines learn how to streamline technology? Why does Alitalia (and others) force people to download its app? Alitalia should simply provide the same basic service through its regular portal!
Disappointing app
by fedup457 on 2019/03/15 01:14
All you can really do on this app is find your booking. It does not allow you to check in or download a boarding pass which makes it essentially worthless. I’ve tried to use this app for two years now and still no progress.
Completely useless
by FedEx1981 on 2018/06/20 11:33
Continua a non funzionare. È incredibile...a distanza di qualche anno dal lancio della app ancora riuscite a non farla funzionare!! A questo punto inizio a pensare che la reale intenzione sia di non farla funzionare e ci state riuscendo benissimo!! It keep being useless and not working after years from first launch! Apparently the real goal of this developer is to make a non working app and if this is the case....great job! You are doing it perfectly!!
Useless
by emarsili on 2020/03/05 03:44
I couldn’t even login. The pw retrieval is a nightmare. The PIN does not work. This app left me completely frustrated. Other travel apps work fine.
Impossible to Check-In
by Dane64 on 2020/10/23 22:00
I tried on-line and then the app. I even called the airline. I was told to check-in at the airport because she couldn’t help me. Ridiculous!!!
Boston
by Touareg galapagos on 2018/11/01 20:52
App should available in us currency If the departure is from the USA??? Needs improvement
Trash
by w.never on 2018/09/27 14:02
Absolute garbage of an app. Always an error when trying to retrieve your boarding pass. Incredibly frustrating.
Pure garbage
by RHoskies on 2018/09/19 07:26
Can’t add boarding passes. Difficult to use. Seems like it was designed by a 10 year old. What a terrible app. Completely useless
Useless app
by Ant0216 on 2019/03/01 04:48
You cannot check in on the app or view your boarding pass. A complete waste.
Terrible airline with an app to go with
by Don Bistecca on 2018/04/19 16:35
Take from an Italian, this is a terribly run airline. I was flying business with the and they just decided to cancel all my miles.
Half there
by BlvdTenant22 on 2019/05/26 18:58
App shows flights ... but no apparent gate info. No link to airport map. Not a great app ... just so-so.
Terrible
by _old_fashioned_ on 2018/09/24 03:43
Oh my...what a useless piece of garbage. Nothing seems to be working properly neither in the app, not on their website
Impossibile to book a flight
by geoTNK on 2019/06/21 05:23
The calendar to selects flight dates doesn’t work.
Worst app ever. Terrible awards program.
by BOC22364 on 2019/08/03 15:54
Do not fly this airline.
Indescribably bad
by PGTips Fan on 2018/11/18 22:39
And this from the country that produced Galileo, Fermi, Volta, etcetera. Shame on you, Alitalia!
Useless
by Holdem64 on 2018/10/09 16:41
UTTERLY USELESS
Works fine
by namesEdwin on 2017/05/29 01:17
Must have been updated since all negative reviews. Worked fine for me to check in and get boarding pass.
Can't check in, error messages abound
by skinkone on 2013/02/02 17:49
So many airline apps work properly, so this should be a no-brainer...and indeed, no brains went into this App. Check-in never works, with frustrating messages such as, "The MilleMiglia number does not match the passenger name" (I assure you it does) or "No flight found with the information provided". The SAME information entered on the website does work...sometimes anyway. BTW, the web check-in sent me the electronic boarding card through SMS and the ground staff frowned at me saying, "Don't you have a printed copy?" Doesn't that say it all about the technological savvy of Alitalia? VERGOGNATEVI!
Poor functionality & lots of bugs
by JD0987643574311458 on 2017/01/25 11:16
Both the Alitalia website and iPhone app are dreadful. Clearly app/website development is not a strength of the company really hoping the flight itself is significantly better! = Website = The signup process on the website is confusing, it takes two days to send the account number via email (email is already a unique customer identifier why not use that) and forces use of a 4 digit pin rather than a password. Selecting seats through the mobile website unselects any current selection and does not set a new selection, gets stuck in a loop of "select another seat!" = App = Shows an error pop up when moving to the app home screen/opening the app. Linking a trip to milemiglia account through the app is not possible. Selecting seats must be via website rather than app
Disapponting
by lcoppa on 2011/08/09 21:51
Barely better than it's bigger brother for the iPad (don't they know there are universal apps?) Still doesn't save the millemiglia number on the boarding pass, even if I already logged in with my millemiglia profile and *even* if I just entered the number in the checkin screen (which is crazy). Why are people from Alitalia so useless and care so little?
Completely useless app
by Paper-Boy on 2017/01/07 09:42
Nothing in this app is helpful: Bookings can't be saved, many miles programs can't be selected and check-in is simply a link to mobile website. Even more annoying: although AZ sends reminder emails to check-in online, it almost never works because online check-in is not available for many airports.
The reservation process went well until payment
by gr1otte on 2013/04/27 14:51
I found a ticket quite easily, filled in all the information for 4 passengers only to discover that the payment can be done by American Express card only!!! Really???!!! There is no way to email the link to the search and not have to start all over again on a computer.
Currency change?
by rachelanne30 on 2016/02/02 15:03
I like this app. It's simple to use and looks nice. I just wish I could change the currency in the settings to US Dollars when I'm looking for flights.
Needs more features
by wisest of the wise on 2017/01/17 11:17
There is an error message when I open the app. iPhone SE running the latest iOS. I have a flight in two days and yet there is no way to easily access that flight info when I log in. You have to enter the flight info manually.
Totally useless
by A (no longer) customer on 2014/05/30 03:18
No way to find or modify an existing reservation. The booking process several times doesn't show any existing flights, while they are actually available... I have totally wasted time and space in my phone in downloading this application... I am wondering what is preventing Alitalia from developing a working App... It should be in their own interest...
Doesn't support iPhone 5 resolution
by ayalm on 2013/06/19 06:49
The app still doesn't support the iPhone 5 screen resolution, 10 months after being released
a waste of time
by gnz1 on 2017/03/06 23:41
It's not a real app. It's an initial interface for the mobile website. You are always redirected to the thin server, which by the way does not work and gets stuck 100% of the times. I was unfortunate enough to fly Alitalia three times this month, and not once the mobile check in worked.
Don't waste your time!
by App vs. Website on 2017/01/16 12:35
Beware! If you have the app delete it and if not don't waste your time getting it! Alitalia app and website have different rules when purchasing a ticket, even though both done in the US! You are better off booking through Expedia or using a different airline!
Crappy App
by LuAnRa on 2017/09/11 19:23
This app is pure crap. Crashes most of the time and is useless. Requires to input the same data over and over even if you are a FF with a registered account. The check in is also useless. You can't even save the boarding pass on you wallet... It needs a lot of work.
The most unuseful application for flying ever
by Leandro Puca on 2015/08/12 20:56
It’ s an update. i thought was much better of the “application” (calling application is very offensive) they had before. But come on. This is ridiculous. You can’t see the days on the calendar, so you just need to guess which days you are planning to flying.. There is not the possibility to convert in USD, just Euro. And if you forget the password???? Forget about it. lol There is no way from the app to recover the password. And my miles that I had? disappeared. Ahhhhhh.. Alitalia, you don’t disappoint me, I knew already that you are a disaster.
Difficult app
by Amerz Italia on 2016/12/22 11:55
This app makes you jump over many hurdles to even open it. And once you do, your flights are not present. Then ask for info for frequent flyer miles that will not enter. So frustrating because website is equally bad!
Useless
by dibbzz on 2016/05/17 10:07
Have to enter info every time to see flight info. Even after creating an account you are unable to check in or show your boarding pass. Do not waste your time.
Crap company
by Hamedapple on 2016/08/29 06:11
Alitalia definitely is a super crap to fly. I'm writing this review in the transit terminal after 24 hours delay. And they did not accept any responsibility. They gave me just one voucher for dinner. No hotel no nothing. Also they cannot speak english at all. Don't use this airline.
Piece of junk!
by Erjon.me on 2014/06/10 03:30
Why create an app if it's going to be useless? This app is so useless I don't even know where to start. Why are flight result filters in Italian but the rest of the app in English? Come on Alitalia hire a solid mobile development company, stop outsourcing your work to India.
Useless
by Dkfm8 on 2017/04/20 22:30
Totally useless app that keeps crashing when you try to check in. Even when boarding pass is emailed the mobile wallet pass download link fails. AlItalia you need to up your game, lagging way behind!
Useless
by Mellacaramell on 2014/07/27 10:44
I downloaded this app to facilitate check in on the go, but it wasn't even able to find my reservation with a full eticket number or vendor locator. Totally useless app don't waste memory space for it!
Absolute crap.
by Dzhafar on 2017/10/07 21:54
Does not work. Keeps crashing and tells me to try later on. Later on, still does not work. What kind of developers created this monster ??
Worst app ever
by Gkfdvgdvhdcv on 2014/07/27 01:29
Alitalia should learn how to makes apps that actually work from other airlines. Alitalia is a complete waste of time. Hey Alitalia, I can make a much better app for you for half of the price you paid, I know it was a lot. Hahaha
Worthless App
by Interposer2000 on 2013/04/26 13:38
As already stated this app does not work. I have been on many Alitalia flight and this app has yet to work. Waste of time because it will never work.
Horrible App
by anthony12275 on 2017/05/13 23:47
Among other things, flight status never updates or changes. Don't waste your time.
No way to look up reservation
by Lynnsitunes on 2016/02/27 20:59
And no way to change flights. You must call? What year is this??
Rating Trends
0,0,0,0,0,1,0,1,0,0,0,0,1,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,1,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
All Versions
3.0
211 total
 5
73
 4
20
 3
16
 2
16
 1
86
Current Version (4.3.10)
3.0
131 total
 5
67
 4
13
 3
10
 2
6
 1
35
Version History
More...
Keyword Volume Hits KEI Rank
flight board
47.75
67
boarding pass flight check in
0.00
42
checkindb
0.00
40
2
sp services
2.35
35
4
boarding pass
10.17
33
sp utilities
41.34
33
4
meridiana
0.30
23
4
italia
14.95
16
viaggio
0.00
13
1
pa boards
816
10
trenitalia
685
3
2
apptalia
8.19
2
air italy
816
2
alitalia
1.2 K
1
alitalia s.p.a.
42.35
1