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Rue La La - Shop Top Fashion

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rue la la - Shop Top Fashion
Description
OVERVIEW Shopping your faves just got faster and easier. Not a rue la la Member? No problem. It’s free and you can join quickly right from our award-winning app. With exclusive sales, delivery alerts, order tracking, and Boutique reminders, you’ll never miss a stylish beat. TOP FEATURES + Exclusive sales: Get special access to app-only sales. (Make sure you have push notifications enabled to stay up to date. For information on how to turn push on, visit https://now.ruelala.com/turn-push-notifications/.) + Shipping perks: Get 30 days of unlimited shipping after you make your first purchase. + Delivery alerts: Track all of your orders and get real-time notifications when they arrive. + Easy checkout: Check out in just one tap. Also, add new credit cards with our easy-to-use credit card scanning functionality. + Boutique reminders: Add upcoming sales to your device calendar so you don’t miss out. (App-only feature.) + Shop by category: Filter sales to shop by brand, color, and size. Sort them to shop by best sellers or price. + Syncing across devices: Add a product to your bag on one device and your cart stays with you on all of your other devices. (Perfect for shopping in bed on your iPad or on your iPhone while on your way to a meeting.) + Social sharing: Show your friends those sought-after heels you just bought via Pinterest, Facebook, Twitter, email, or SMS. They’ll thank you for it. BEST-SELLING BRANDS PANDORA Jewelry Louis Vuitton Burberry Tory Burch Brooks Brothers Ray-Ban Cole Haan Stuart Weitzman Valentino CATEGORIES + Women: Trending shoes, boots, dresses, skirts, swimwear, maternity, and more for your closet. Score beautiful colors and shop trending luxe marketplace brands like Louis Vuitton, Burberry, Tory Burch, and Valentino. + Men: Trending shoes, dress shirts, dress pants, sport coats, colorful swimwear, and more for your closet. Trending luxe marketplace brands include Brooks Brothers, Cole Haan, and many more. + Kids: Shoes, shirts, pants, dresses, skirts, swimwear, and more for their closet. + Accessories: Trending jewelry, watches, luggage, socks, gadgets, and more must-haves. Trending luxe marketplace brands include PANDORA Jewelry, Ray-Ban, and many more. + Home: Furniture, luxe bedding, bath musts, sheets and towels, kitchenware, cooking essentials, and more trending décor. + Travel: Trending, super luxe vacation destinations and packages for a steal. HAVE QUESTIONS? Email mobilehelp@ruelala.com or contact a rue la la Concierge at ruelala.com/help and we’ll be happy to help make your experience better. AWARDS rue la la’s iPhone app was featured by Apple as one of the Best New Apps. The iPhone app and iPad app were selected from nearly 13,000 entries as Official Honorees in the 19th Annual Webby Awards in two categories: Most Innovative Mobile Shopping App and Most Innovative Tablet Shopping App.
Best!
by Ana 1214 on 2019/10/18 15:19
You guys are the BEST! In customer service, all of the things you sell are always the BEST! Thank you!
Too much taxes
by 枕头包子面 on 2019/10/16 22:05
This app shows you a low price at first, however, it adds up very high taxes and shipping fee with a long shipping time. Also, the agent frequently lies to you when you want to change your order, such as “ the item is already shipped”, but the shipping status indicates that the order is not shipped yet.
Pastore
by bella 1958 on 2019/10/16 18:12
I ordered over 1,000 worth of product a week ago no respond no delivery You charged me but I haven’t received Anything Please respond
Let me go.... PLEASE
by TrixieMi on 2019/10/16 15:23
I’m bombarded, smothered, with texts and emails. I signed up because of a “deal” featured on Access Hollywood (tabloid show on tv) and the deal wasn’t to be found, so... I’m out. Except I can’t stop the emails/ texts. They just keep finding a way in, like mice in winter.
Love the Rue
by timtam3414 on 2019/10/16 12:16
Excellent products and easy returns if needed!
Women’s wear
by hcclc on 2019/10/16 00:51
Had great luck and experience shopping and getting product timely
The update is awful
by Awesomerhkkkj on 2019/10/15 00:01
There’s so much going on in this app now it’s so distracting I can’t even enjoy the experience anymore. On a more important note, WHERE DID THE COMING SOON TAB GO?!?! I’m not going to scroll through every boutique (speaking of which are no longer listed by most recent?!) just to find out what’s going on now. I don’t want a million notifications for sales I’m not interested in. I much preferred being able to see what’s coming up and add it to my calendar. I don’t need another fashion blog, the old app experience was perfect if you ask me. The new one is awful and makes me not want to use ruelala anymore.
Love the prices and the notifications!!
by Tennis lovers on 2019/10/13 12:27
Great app, easy to navigate
2stars
by Cyn’t on 2019/10/13 00:42
I gave Ruelala the two-star rating due to the sales are just okay.With my favorite designer I get them cheaper at the outlets and Nordstrom rack.
Muy buena calidad
by cuquita 1233 on 2019/10/12 17:45
En ovaciones el envío demora un poco pero la calidad a de los productos es de primera
Great quality items!
by sandyat52 on 2019/10/12 01:40
Li
Love to shop!
by yellastar on 2019/10/11 16:45
I do a lot of my shopping online and this app is easy to use and organized well. I wish there was an option to save my sizes so it’s faster to shop for exactly what I need.
Everything
by HIIAMOIEPIE on 2019/10/11 14:18
Very good
*love, love, love*
by Carribeav on 2019/10/09 21:10
This is my go to shopping app! So much variety @ amazing prices. The app is easy to navigate & purchasing, tracking & follow up is a snap!!
Congratulations
by I love it!!!!😃 on 2019/10/09 04:19
Excellent products, quality, easy to shop. I like!
Fantastic shopping app!
by Brie Lala on 2019/10/07 23:29
I purchase most of my clothes from this App! The designer deals are astronomical!
Best Shopping App Available!!!
by oceananniesc81 on 2019/10/07 15:46
Up to date style and best prices!! Staff always super helpful! No other shopping app needed!
Highly returning service fee and Add on Tax charge recently
by rachel00927 on 2019/10/05 20:12
The refund is highly changing for the service fee . Every single items is about $10 for returning to refund to your own credit card. If not will be store credit that is quite reasonable and expensive and inconvenient for long term shopping experience in this app. Never able to exchange your items ! The inventory is unclear!
Best
by Jackson9090 on 2019/09/30 00:17
What What a great time
New happy customer.
by DDJJHAA52 on 2019/09/24 03:43
I got my all three orders in a timely manner. I’m so happy with my orders. Definitely will order more.
Good Shopping but can’t remove from email list
by jonny california on 2019/09/23 16:01
I like the app okay, but I received 5-6 emails the next day and when I tried to unsubscribe it just took me to the app with no options to unsubscribe. I had to call and get my email removed. Please fix this!!
Dissatisfied
by Useit and loseit on 2019/09/23 05:45
Even though there looks to have been a lot of merchandise these actually nothing for sale. Why would I want to waste my time looking at this site over and over when there’s nothing to buy 😔
Happiness
by Esther Hernandez on 2019/09/16 02:55
Love, Love the prices on the Disney Pandora charms. #fan
Beautiful display for items
by ud djjshdmoc on 2019/09/14 05:52
Enticing photos.
Emails please stop
by oreocookiesandmilk on 2019/09/10 20:25
Stop sending emails to me. There needs to be a button to unsubscribe!
App is very buggy
by Samskiz on 2019/09/06 03:02
Often you cant add items to your bag even if there are owl tu in stock.
Remarks
by amt362 on 2019/08/26 00:13
Love this site
Worst Retail App customer service
by IT Nerd Fashion Lover on 2019/08/23 23:08
I work in and use apps for just about every aspect of my life- never had such a disappointing experience. After what appeared to be a glitch that prevented my address from updating a month prior to purchase, I contacted customer service within about 24hrs (the order had NOT shipped yet but the label created based on the app/tracking) Below is the gist of what I dealt with. After MY follow up with different carriers (I had to call USPS, FedEx, UPS myself as they refused to- all of whom said the fast and easy fix would be for them to take 5 mins to update the delivery address which by law only the sender can do) and calling to get status updates (never received a single promised call in the 4 days I did all this), was: 1. give me a $49.99 credit, 2. refuse to re-ship the retrieved items to the correct address, and 3. process a refund that will take 5-10 days leaving me stranded with no clothing 2 days before international travel. I don’t tend to write negative reviews and rather give constructive feedback but this was beyond mind blowing and disappointing, I can’t even close my account with Rue La La because apparently they can’t process the “return” without it. From a technology standpoint - ?????????? From a streamlined shipping/troubleshooting process - ????!!!!! Customer Service Resolution ability - !!!!!!!!!! (Not in a good way)
Shipping times are crazy
by SuburbanDcLady on 2019/08/15 05:39
Products are fine, but don’t expect to receive them in anything close to a reasonable time period. I ordered shoes two weeks ago, and they still haven’t shipped. According to the app, I might receive them in two weeks. Did I mention that they are summer mules? Summer will be over before I get them.
Love this app
by abbyluna2581 on 2019/08/14 17:21
They have the best for the best price
Waiting for hair straighteners for weeks
by TLC from Tara on 2019/08/11 17:07
No communication at all
Love the site and the app
by Momfivems on 2019/08/08 13:28
I love shopping Rue La La! Great variety of clothes, accessories and household items. Delivery takes a little longer than I’d like, but returns are super simple.
Cancelled my order twice with no explanation or compensation!
by C47bntf on 2019/08/06 20:22
I used to be an avid RueLaLa purchaser. Then I started traveling overseas and did not want the wait to see my orders arrive until I returned to the States. I loved what they offered and was sad to quit ordering from them. Fast forward a couple of years, I was so excited to see RueLaLa’s updated app and I ordered from them immediately as I am back in the US. They cancelled my first order with this email: “Dear Member, We wanted to get in touch with you regarding your recent order. We're sorry to tell you that the merchandise you ordered is no longer available.” What? Really? I purchased this item as a birthday gift and I had to scramble to find another present. I contacted customer service and asked if I could extend my free shipping another 30 days. They said yes but I never received the shipping credit. When I asked again, I apparently couldn’t get the same customer service agent and they had no idea what I was referring to. I let it go. Mistakes happen. I ordered again putting my poor customer service experience behind me. I purchased on July 24th...today, August 6th, 2019, I received the exact same email as above. Again-NO EXPLANATION OR COMPENSATION OFFERED. 13 days after I ordered, it hadn’t left the warehouse...because they have poor inventory or relationships with their vendors. As a reference, my first order that was cancelled was on April 25, 2019. So disappointed in you RueLaLa!
Great Site!
by jackie17! on 2019/08/05 11:12
Great brands. Always something new; so much fun to browse daily and see what new “boutiques” are on the site. Prices are great. Very easy to navigate. Timely shipping. Quality products. 5 star for sure!
Excellent Service
by Wadi1225 on 2019/07/31 13:51
Response was quick.
I Just Love Rue La La
by riceej7729 on 2019/07/25 12:06
I am truly in awe with all of the luxury items that I didn’t have access to before... Thanks Rue La La😘
MiMi2356
by mimay2356 on 2019/07/22 20:46
I’m searching for a Louis Vuitton tote bag on sale. Anybody got one they no longer carry and has been gently used and they’ll sell for low sale price. Or can anyone tell me if a good web site that sells lower than prices set by Rue la la.
Usually an easy website
by wiklie on 2019/07/18 16:53
Are usually love shopping on Rue La La, but today I had a hard time trying to put in a new credit card. I was unhappy to use the old ones.
Fantastic Service
by Robby Manders on 2019/07/18 15:18
Rue La La is great!
Missing Item
by Me381 on 2019/06/11 05:38
I made an order, they sent some of my items then listed all my items as delivered. The box that came to my house, could not have possibly held all the items, so they know they didn’t send everything. Very disappointed.
Sue
by clarence calvin on 2019/06/07 23:24
I am living in a very rural area and this internet site gives me a chance to shop and enjoy prices better than retail. All we have here is a Walmart. I usually go and check out retail prices first on the internet. I love this we sight! Life saver😊. I love the on line sight!
Pandora charms
by Ms. Bish on 2019/06/07 13:48
Really good prices pandora charms. They always have retired charms that nobody has that I’m looking for. So glad I found this website.
Poor service
by Warren S on 2019/06/06 12:31
I ordered something that said ships in one day and it is now saying expect delivery almost a month later. This is happening a lot lately. They don’t give you an easy way to cancel outside of calling. Not impressed and I used to order from here often. Ready to delete app.
Teri H
by teri jaye on 2019/05/29 12:16
Your prices are good on the Pandora jewelry
Hi
by summars on 2019/05/28 18:29
I shop Rue everyday. I have gotten so many wonderful pieces! I look forward to my morning email!!
Great things to purchase and get quickly!
by vizcaya dreamin on 2019/05/26 02:12
I have purchased 6 items that I was very pleased with. No problems with shipping either!
Relaxed
by Ankonika on 2019/05/23 23:01
I have to thank to Ruelala for their seriousness toward the merchandise shipment. I have red a lot of bad reviews about the site from different people and I have to recognize that I got anxious about my orders. At the end , I have to say it , that I got all the items I had ordered and they look amazing. They are just like the pictures posted on the site and the quality is very good. Thank you again and keep it up.
Review
by Fatina 23 on 2019/05/15 05:35
Dear Rue LaLa, I love your site and have been a loyal client for years. I’ve seen a consistent change in prices, discounts and brands not as competitive and enticing on luxe brands as it used to be. The so called “deals” on Luxe brands have become minimal for all,Women, Men, Kids. The real hook and catch of the brands has faded. Try to get great deals on luxe brands and you’ll be bigger than ever -‘as of now you have become too pricey. Best, Rosanna
Free shipping everyday
by clarionmomx3 on 2019/05/14 20:12
I have had this service before but this year I decided not to renew. I sent an email and I changed my preferences but I was still charged. Still waiting for a response to me email, it’s been 5 days.
Happy consumer
by donpartyon on 2019/05/14 09:12
Best stuff at a nice price
My most authentic fashionable online store
by Beesochick on 2019/05/14 01:58
Absolutely nothing can I do without Rue LaLa!!!!I check out the boutique almost every hour and ders always something eye catching😍😍. I hv technically broken my bank because of Rue.
Amazing!
by Ladyditerese on 2019/05/07 02:53
Great prices and products!
Great
by Rosaleec on 2019/04/26 15:12
Excellent choices.
My main source of shopping since they opened
by SallyIvo on 2019/04/21 17:17
I can not image what it is like to go to a shopping mall or department store!! I have used this site (first for clothes, then bedding and towels and now for just about anything I need) since they first opened. The variety and quality is awesome and the Customer Service can not be beaten. Thank you Rue La La for making my life so easy!!
Best ever
by Raspbernie on 2019/04/21 00:31
The most fantastic fashion site ever
Paula
by paula.pickles on 2019/04/19 19:32
I love getting your emails that's how I was introduced to so many products and also cabana life clothing for the beach and sun and I just love it.
App is poor at checkout time
by Ninataylor Nina taylor on 2019/04/19 18:12
App would not let me add shipping address and locked me out from checkout
Love this site!
by MotherToBears on 2019/04/16 09:39
Dress like a million bucks but spend like a thrifter! I love ruelala! The unlimited shipping cannot be beat! Thanks Concierge.
Loving My Rou
by Kate Goldsborough on 2019/04/14 21:53
Second to none••• great service! When there is a problem- Rou makes sure that you are happy and not inconvenienced. I tell everyone about Rou! 🌹🌹🌹I CHOSE TO GIVE 1 STAR B/C ONCE AGAIN, I HAD THE COMPLETELY WRONG ITEM SENT TO ME!!! YOU ALL SURE GET YOUR MONEY FAST~ BUT SEND THE WRONG SIZE, COLOR AND ITEM!!!!!? I AM JUST SICK OF IT! DO BETTER WORK FOR ME!!! AS MUCH AS I HAVE TOLD PEOPLE ABOUT YOU?!? SHAME ON YOU! I HAVE CANCER AND I SHOULD NOT HAVE TO SEND BACK!!! MARY KATHERINE GOLDSBOROUGH
Mmmom
by mugecvkklulummujkioiikob on 2019/04/12 21:29
Lggtn
Great website
by Judy1826 on 2019/04/05 22:57
I appreciate the variety and quality of items on website. Return policy is very simple and seamless
Best app ever!
by salty parker on 2019/03/30 00:26
That BI team must be pretty great!
Love this app!
by Vmo313 on 2019/03/28 04:10
Awesome customer service and great high end products
President. 28 West Ltd
by dixiegirl02U on 2019/03/27 02:57
Fantastic site, always new and great interesting items to feast my eyes on. Love, Love this app. !!!
Luv ru la la
by SydneyAwesome on 2019/03/26 03:55
Love!
AWFUL FRAUD N RIP OFF DONT WASTE UR $ or Time
by Jaxc212 on 2019/03/20 02:53
I bought a Pandora ring but when I received my order it was a fake ring made by GeneviveJewelry Not PANDORA, n when I printed out the form after I purchased the PANDORA RING it said exactly the right ring by Pandora but it’s Not! Now I’m finding out I’m gonna Be Stuck with some Fake Ring I paid $60 + some dollars, so they just took me 4 a RIDE! I hope this will help someone by not even attempting to go on here and end up loosing $! SCAM ARTISTS is EXACTLY WHAT THIS IS🚫🛑
Best shopping website hands down
by Rumora has it on 2019/03/07 00:41
Fabulous shopping site, my favorite. I spent 10+ years as a retail buyer, now in sales with little time for shopping but know I can still keep up with the latest fashion trends. I love that I can jump on my phone, find what I'm looking for at a awesome price and have it land at my front door in less than a week! Bravo Rue LaLa!
Nice jewelry
by Vrock53 on 2019/03/04 04:23
Love the jewelry & other items you have.
Pandora Charms
by Shopping Is Simple on 2019/03/01 22:03
Waiting on my purchases to arrive. Don’t have them yet, but once I get the items I know I will love them!!!
Soviet not
by itssarah16 on 2019/02/26 22:04
Beef aeggg
Monica Mazzo
by Monnie524 on 2019/02/23 20:36
I highly recommend Rue LaLa. Their products are all high quality and exactly as they appear online. I have purchased dingy, jewelry and clothing from their website and have been very happy with each purchase.
High end products
by joy136 on 2019/02/22 13:56
I have ordered many items My Michelle Watch is such a stunning piece, everyone admirers it
Ugh tax
by only rue on 2019/02/20 14:17
I have cut back in my purchases since the tax has been implemented. When buying big ticket items, tax adds up and savings isn’t always necessarily worth it, especially when the purchase is usually a want rather than a need.
Rue la la
by schooled in poetry on 2019/02/18 16:48
Rue is fun because every morning you get to view new bargains for women, men and children. All the item are real products from designers and stores that you have heard of or have bought before with some brands you are not familiar with. So sign up and have some fun with Rue.
Best online site
by DarGeoghan on 2019/02/17 17:34
Enjoy using this site and looking forward to its daily sale invitations. Wonderful customer service.
Ruelala
by treedle1 on 2019/02/13 22:32
They are the very best. They always have what you want or need and it is always top quality! Thank you Ruelala for always being there!
Charms
by browneywz on 2019/02/12 01:30
Why are the five charms I have in my cart about to end so soon I had to order item to be able to get the shipping for free
Miserable experience
by Ksoderberg34 on 2019/02/11 03:48
I found the interface to be clunky. I hate that you have to create an account just to see what they offer, the discounts are lame and so is the selection, everything says “last one left”. A coach purse with $15 off is not my idea of a deal. Clearly others do not share my opinion and I am glad they enjoy this site. I am not picky, but I know how to shop and I know a good deal in my sleep (because I am cheap, but within reason). This felt gimmicky but to each their own. I had to send an email to cancel my account which will take ten days. Again, feels clunky. I hate reviewing things, bad reviews always read so entitled and annoying. That my experience brought me to this low place makes me hate them more. Yes, its obnoxious and I absolutely do not care.
Beautiful things....
by feliz a veces on 2019/02/10 04:52
Awesome to be able to speak to someone immediately after ordering wrong item. Very happy to have the ability to shop from my living room!!!
Yes
by kelly777777777777777777 on 2019/02/05 00:25
GrEat
Me encanta Ruelala
by Lhkrak on 2019/02/02 22:27
Me encanta lo eficientes q son, las marcas que manejan y sobre todo cuando me avisan los descuentos de mis artículos favoritos.
Credit
by carolsdaughter on 2019/01/21 20:17
Why don’t they have credit services. Can’t afford it otherwise
False prices mediocre merch
by Fuggin' El on 2019/01/11 17:06
You’re not getting the deal you think you are.
OMG!!!
by DuchessNanciAnn on 2019/01/11 06:36
Excellent site. RueLaLa offers great quality merchandise, whether it’s cosmetics, apparel, toys, furniture, rugs, paintings and so much more. I’m obsessed with this site, plus you’ll be saving 30%-50% on everything!!! 👍🏽👍🏽👍🏽
Trust
by Nas@3 on 2019/01/07 18:19
I trust rue lalala website the items are authentique
Simply the Best
by charlie8888 on 2019/01/06 16:16
What deals you get with such great quality. I have shopped at the finest stores and yesctgey have a variety all made cheaply and the same things. You can’t go wrong shopping here for today’s spending allowance - it’s the best. Seriously. Debra Mangum Owner and manufacturer
Can’t login
by MissSiobe on 2019/01/03 13:39
is there something wrong with the apps?cant login since monday,kept saying error
Shopping for fun
by Fidtv on 2019/01/03 01:21
Rue La La puts the fun & fabulous in on-line shopping!
Gracious Staff !
by Hotstuff 452 on 2018/12/30 15:43
The staff is always inviting and very gracious and polite when helping or solving your issues. This character is getting harder to find amongst staff of any kind in todays society. Just a little thank you for all you do. Just to let you know that some of us do take notice and it is appreciated.
Tommy Nguyen
by Nguyen tommy on 2018/12/29 20:24
I this app for shopping thank you I love it
Bad experience
by sadshophere on 2018/12/26 15:14
I have ordered a jeans by Christmas Eve after 9pm, but after ordered, I found out it’s wrong shipping address, then I sent email immediately, because nobody worked Christmas Eve and Christmas Day. Also I called this morning 26th 9:00am when they open, but answer is can’t change shipping address, I don’t understand nobody worked for holiday and I didn’t call late, but customer service just nobody help to fix problems. This is bad experience and I am very disappointed.
Best shopping app
by Ruemarbeuf3322 on 2018/12/19 01:19
Love Rue lala
Christmas shopping
by stephfunny50 on 2018/12/16 01:13
With this APP shopping is so much fun. I wish I would have found it sooner and bought Christmas gifts. I will know next year. This sale today is awesome
Not user friendly
by keniby5 on 2018/12/13 04:01
Ridiculously hard to go from PayPal back to the app!. I’m really hoping PayPal didn’t charge me 3 times. I had to re enter my information each time before I could check out. Ugh.
Love this app
by pkulling on 2018/12/03 13:58
Rue la la has premium items at significant reductions! Unique items and styles for everyone!
Ruined anniversary gift
by sstoll10 on 2018/12/02 23:58
Trying to buy anniversary gift for my wife, order apparently not confirmed when I came back to check on it today...now running out to local retail to get something for my wife. Thanks.
The best site ever
by jenaCB on 2018/11/28 06:22
This is my go to site and and I love all the products they are selling. I love it best every time they have sales and free shipping.
Visually appealing customer very happy
by Mabel Newma on 2018/11/27 16:14
Hello my friends today I have 80% Discount. By today paying now enjoy the afternoon time with Now styles.
Compare to HauteLook
by laueston on 2018/11/25 19:02
I like both sites, my girlfriends like Rue So I’m doing a type of experiment to see why and what it is about the site
Rue la LOVE IT
by Jg432222 on 2018/01/19 14:40
I usually buy online directly from the company or vendor but then I found Rue La La. Sometimes it may be kitchen gadgets, then a few hours later shoes, but there is always something new on Rue la la with a FABULOUS price. I also adore the client services department. If you have any problems, questions, changes, returns, whatever they will be there to help you. Also, they try and keep you with the SAME customer service person you usually work with. It's like having a friend there to help you whenever you have a problem, question, etc. It's a VERY comforting feeling to know he's going to answer the phone when I call. You do have to be careful about sizing for clothes. Some of the brands are new for me and their sizes run differently. Rue la la usually has a size chart available with the measurements but I have placed orders that were WAY to small or big for me. So I typically avoid the clothes brands I'm not familiar with. Even though Rue la la would take them back I end up giving them away instead. I always do the one time shipping for the year too. It can be anywhere from $30-$60 depending on when you find it but it is totally worth it! I could go on and on but you could be shopping instead. 😘;) Happy Hunting and may you RUE La Love it too!
My Favorite!
by Orchidgirl101 on 2017/09/16 02:02
I have been a customer of Rue La La for a very long time. I have watched the company grow over the years but one thing has remained the same from the very start and that is their superior customer service! I am never disappointed when I check to see which boutiques are "on" that day. Because of Rue La La, I have a wardrobe that I am proud of, a home that is more beautiful and gift giving is so incredibly easy! I was thrilled today when I made my purchase and the shipping was FREE!!!!!!!! It can't get much better than that!
mixed results with Rue La La
by Sm1200 on 2018/03/11 01:34
I’ve had some great purchases with Rue La La, but they also really mess up sometimes. For example, I just received a coat with an ink tag still attached and their only response is that they will allow a return, but they can’t remove it. What a pain. As if it doesn’t consume my time. On another occasion, their website made an error and sold me two of something and the item was final sale. They did accept a return but only after accusing me of an error even though it was clearly a web error. On another occasion, a shirt I ordered that appeared white in a photo was light pink. I returned it with a complaint that they needed to update the description, and then they kept emailing me asking me to purchase the item again without updating the color on the description. So someone else probably dealt with an avoidable error. They’ve also sold me things they didn’t actually turn out to have in stock. At least they are good about returns. Just realize that you are gambling a bit and can be inconvenienced, but they have never ripped me off. I wish they would pull it together though. They clearly have some major organizational issues.
Filter and app selection
by Miishell on 2017/11/11 05:36
Why is it that you can filter by men and women in adult clothes, shoes, watches etc but when it comes to kids you can’t filter boys and girls??? There are by far more girls than boys clothes and shoes which is fine, stores are the same way but they have separate boy and girl departments. With two boys I have zero interest in scrolling through the tutus, dresses, pink, purple etc. GIVE ME BOY/GIRL FILTERS! Another thing I found that is insanely frustrating. There were some shoes I saw that I wanted a while back but I didn’t snag them by the time the sale was up so I missed them. I’ve had my eyes peeled for them ever since and never saw them come back. Even searched for them. I gave up and googled them today. Found them and they were on the Rue la la site!?!?!? I did a more specific search on the app and still couldn’t find them. Logged in on the website, added them to my bag, went back to my app and they were in my bag. Why doesn’t your app have everything your website does?!?!?! This is SO frustrating! FIX IT!!! You would sell more of your app had everything your website does. Why would you do this???
Cancelled my order twice with no explanation or compensation!
by C47bntf on 2019/08/06 20:22
I used to be an avid RueLaLa purchaser. Then I started traveling overseas and did not want the wait to see my orders arrive until I returned to the States. I loved what they offered and was sad to quit ordering from them. Fast forward a couple of years, I was so excited to see RueLaLa’s updated app and I ordered from them immediately as I am back in the US. They cancelled my first order with this email: “Dear Member, We wanted to get in touch with you regarding your recent order. We're sorry to tell you that the merchandise you ordered is no longer available.” What? Really? I purchased this item as a birthday gift and I had to scramble to find another present. I contacted customer service and asked if I could extend my free shipping another 30 days. They said yes but I never received the shipping credit. When I asked again, I apparently couldn’t get the same customer service agent and they had no idea what I was referring to. I let it go. Mistakes happen. I ordered again putting my poor customer service experience behind me. I purchased on July 24th...today, August 6th, 2019, I received the exact same email as above. Again-NO EXPLANATION OR COMPENSATION OFFERED. 13 days after I ordered, it hadn’t left the warehouse...because they have poor inventory or relationships with their vendors. As a reference, my first order that was cancelled was on April 25, 2019. So disappointed in you RueLaLa!
Disappointed
by Dare_K on 2018/10/12 23:31
I have been a faithful customer of Rue La La for many years. For the most part, received great customer service, until recently. I’ve had 2 orders that have not made it to my door step. You can see in the tracking, the first one never left the shipment facility. It took Rue La La 6 weeks after I contacted them a week after I never received my item to finally credit me. In that 6 weeks I was told 5 times that they would have a resolution for me in 3-5 days, never heard from them, I had to contact them each time to find out the status of the resolution. This time my order was damaged in the shipment process and clearly stated that I needed to contact the merchant in the Fedex tracking. My first response from Rue La La was that it was still in transit. After correcting the concierge, I was told 3-5 business days for a resolution. Today is 15 Business days from that response and I’ve heard nothing am out over $100.
❤️ Rue LaLa 👓🎒👠👗
by A. Gabrielle promised of God on 2018/02/06 07:59
I love the rule Lah-Lah app. It keeps me posted on upcoming events so that I don’t have to miss out on anything! Whether it be a one hour sale, a 16 hour sale-I never have to miss it because of the Rue Lala app! I think it’s great and I think the Rue La La site itself is great. I’m able to buy nice things at an affordable price. Oh, and I must not forget to mention the free shipping after you pay shipping once. I’m able to have free shipping for 30 days after paying for shipping once which you don’t have with other retailers and other sites. And I’m also offered the option of choosing to have unlimited free shipping for one set fee as well. This is also great! I plan on being a loyal customer to Rue Lala because I have never been disappointed with any item I received. Thanks Rue LaLa. You get five stars from me.
Love Rue but shipping has slowed
by Hayley127 on 2018/11/11 23:42
I have made many wonderful purchases with Rue La La for years now. The items are not a bait and switch, what you see is what you get 100% of the time. The value for many items is extraordinary! However, it’s worth three stars for using FedEx Smartpost which is an archaic method of shipping. Why make your shoppers wait an unnecessary amount of time when standard ground is so much more efficient? Maybe the price we pay for a month of free shipping with a purchase? I’d rather pay for shipping each time than deal with Smartpost. Otherwise, it’s well worth it - Rue La La is a better quality Off 5th or Nordstrom Rack minus the brick and mortar. You will love it! Just expect to wait for your fantastic finds!
Miserable experience
by Ksoderberg34 on 2019/02/11 03:48
I found the interface to be clunky. I hate that you have to create an account just to see what they offer, the discounts are lame and so is the selection, everything says “last one left”. A coach purse with $15 off is not my idea of a deal. Clearly others do not share my opinion and I am glad they enjoy this site. I am not picky, but I know how to shop and I know a good deal in my sleep (because I am cheap, but within reason). This felt gimmicky but to each their own. I had to send an email to cancel my account which will take ten days. Again, feels clunky. I hate reviewing things, bad reviews always read so entitled and annoying. That my experience brought me to this low place makes me hate them more. Yes, its obnoxious and I absolutely do not care.
My Favorite Shopping Spot!!
by Collector's addiction on 2018/01/10 18:28
Rue La La takes me magic-in -wonderland style through page after page of enticing goodies to add to my closet, my jewelry box, and my home! I have discovered so many new designers on Rue La La that my list of favorites has more than doubled! Great buys, lots of choices, flash sales, price point diversity (that Saturday afternoon fall hoody or that Sunday afternoon garden party dress), and an easy to use app makes for fun and simple shopping. I highly recommend the Rue La La app - you’ll be telling your friends all about about and show what a pro shopper you are!
Favorite Website
by Queen Doreen on 2018/02/17 02:14
Whenever I want a great gift , I go on the RueLaLa website and find something great, for a fantastic price. Something different that regular stores do not have. People love these and ask “ where did you get this? “ Their merchandise is often designer or brands we all know and love that tend to be “pricey”. However, it is offered on this site for much more reasonable cost. I have never been disappointed with items I have purchased here.
Review re:rue la la
by dolores carney ,Dee on 2018/02/02 05:27
I love this ap but unfortunately most of the fashion is out of my price rang ,but I enjoy scrolling and look at the wonderful fashion you display your ap is a class act I spread the word to my high fashion girlfriends ,so keep up the good work ,also I never have trouble getting in to the ap it’s always easy I love that ,I visit your sight at least 2times a day waiting. For my big sale item ,so I thank you for your excellent fashion show Sincerely DOLORES CARNEY
The update is awful
by Awesomerhkkkj on 2019/10/15 00:01
There’s so much going on in this app now it’s so distracting I can’t even enjoy the experience anymore. On a more important note, WHERE DID THE COMING SOON TAB GO?!?! I’m not going to scroll through every boutique (speaking of which are no longer listed by most recent?!) just to find out what’s going on now. I don’t want a million notifications for sales I’m not interested in. I much preferred being able to see what’s coming up and add it to my calendar. I don’t need another fashion blog, the old app experience was perfect if you ask me. The new one is awful and makes me not want to use ruelala anymore.
Frustrating!
by Kelloggsf on 2018/11/05 18:01
I have about had it with this app recently. I’m ordering items with NO ISSUES AT ALL and weeks later when the payment and shipping supposedly go through, my orders are randomly being canceled - for which rue la la staff have no explanation for! Are the items not available? Well why was I able to place my order with no issues?! I had no issues with my payment at time of purchase, so why now weeks later might there be an issue? I am getting so mad that I’m not receiving items I’m ordering and for no reason! I WANT MY ITEMS! Don’t put up an item on your app if it’s not actually available!!!!
Thank you Rue LaLa!
by Cohan dogan on 2018/02/14 06:18
Rue Lala is a wonderful shopping experience. There is always something new and exciting with prices that are out of this world! This has changed the way I shop. I find myself looking in Rue Lala first before I shop anywhere else. They also have a world class customer service. Their knowledgeable staff is there help with questions, orders, returns, etc. It truly is an exceptional shopping experience. Thank you Rue LaLa!
Relaxed
by Ankonika on 2019/05/23 23:01
I have to thank to Ruelala for their seriousness toward the merchandise shipment. I have red a lot of bad reviews about the site from different people and I have to recognize that I got anxious about my orders. At the end , I have to say it , that I got all the items I had ordered and they look amazing. They are just like the pictures posted on the site and the quality is very good. Thank you again and keep it up.
Rue La La is the best !
by Food empress on 2017/09/23 15:23
I am an avid shopper of great products at great prices. Rue La La has never let me down. From kids' items to cashmere to designer jewelry to luxe handbags, I have been very satisfied. Only once did I need to return an item and I was able to spend the refund on something else. The only thing I'd like is a search function for when I'm looking for something specific. Not enough for me to take away the 5*****'s.
It works!!!
by Blues Sister on 2017/12/28 00:53
After wasting an hour-combined!- my husband and I were about to give up on ordering. Then the banner for the app popped up and, after an incredibly quick download, the items were found and the order placed. Now, this is only the first experience. I will be checking back after a few more orders to see if everything continues to be so peachy dandy.
What finds !
by Misslee4jc on 2018/03/26 12:23
I was in a long search for a specific bag and color from longchamps , without having to pay full price . I saw it on a lady while visiting Australia. She said she paid half price on AU Groupon ! My acct was from USA, so I couldn’t access it . My friend said try this site . After weeks of trying !! There it was the right size and color I wanted . Last one !! I saved over $100 ..
My Favorite Site!
by Mimiritalynn on 2018/01/10 17:06
Have been shopping Rue for a long time. Excellent quality merchandise at great prices! Even when I don't need a thing, I love browsing on Rue.... I do have a problem or two, when I order nice earrings, they are never shown on a person, or a mannequin. It would really be helpful to see the earrings this way! Also almost never are there any New Balance shoes in wide widths...
Works great!
by Ag0047 on 2018/01/28 04:24
I have given RueLaLa way too much money in the last several years. Phone, desktop, laptop and tablet all allow me to browse and buy seamlessly. I wish the search function was more robust, way too many email notifications, and sale items aren’t really that much less than normally discounted, but I love the Rue on a daily basis.
My main source of shopping since they opened
by SallyIvo on 2019/04/21 17:17
I can not image what it is like to go to a shopping mall or department store!! I have used this site (first for clothes, then bedding and towels and now for just about anything I need) since they first opened. The variety and quality is awesome and the Customer Service can not be beaten. Thank you Rue La La for making my life so easy!!
Way too easy...
by Sparkl8r on 2017/12/13 03:24
... to spend money quickly. Love being able to filter by size (although the filters are sometimes missing or incomplete) and to hide the sold out items. Don't like a lack of photos on some things, e.g., for handbags, I'd rather have a picture of the inside than a mockup of how the bag hangs on a shadow body. Overall, though, a seamless buying experience and good customer service.
Best shopping website hands down
by Rumora has it on 2019/03/07 00:41
Fabulous shopping site, my favorite. I spent 10+ years as a retail buyer, now in sales with little time for shopping but know I can still keep up with the latest fashion trends. I love that I can jump on my phone, find what I'm looking for at a awesome price and have it land at my front door in less than a week! Bravo Rue LaLa!
My morning treat...
by Lasenadora on 2018/08/26 14:57
Love to receive my morning sale announcements from Rue La La. I always find just what I am looking for or dreamt about the night before. And if for some reason my dreams didn’t match the actuality, returning items is made easy. I very seldom need to return anything since the presentation is always accurate & sizes are true. May all your dreams come true through Rue La La.
Best shopping application
by thouraya a. on 2018/02/14 05:42
I am ur client since March ,2017 and I am so happy dealing with you!i am buying a lot of stuff on weekly basis , for myself, family and my house. My only concern if u can create a points’ system and reward clients who are like me and buy a lot. Think about this suggestion as it would enhance our shopping experience. Thank you
Filters ain't what they used to be
by fool87 on 2017/12/05 00:21
Filters used to include item type. For example, in lighting, you could filter by type: table lamp, floor lamp, chandelier. That's gone and I don't have all day to scroll through 700 lighting fixtures. That's but one example. Existing filters are incomplete/unreliable and often don't pass my tests. In one children's boutique I can plainly see the size 10/12 exists yet that is not included in the size filter. Filtering used to be on point. Please refocus on this to maintain your convenience level. Thanks!
I can't find a better site to shop!!
by steelex10 on 2018/02/12 03:11
I have a long history of shopping for Designer clothing at reduced prices. My endless trips to High-end Boutiques & Department store clearance racks has been greatly reduced. I now do most of my shopping from the comfort of my favorite chair and IPad!!!! Who would not want to shop like that??? Try it!!!! You'll Love it!!!
Pricey, But Great Product Selection and Service
by ghostmutt on 2017/10/17 15:40
This is a flash sale site, and by far my favorite in the world of luxury brand flash sales. Tip for new customers: If you access Rue La La's full website (instead of their app), you can see almost every product they carry. Not just the products on 48- or 72-hour flash sale, but every in-stock item. I like this because it helps me make thoughtful purchasing decisions when comparing Rue La La's products with those on Gilt, eBay, Neiman Marcus Last Call, HomeGoods, etc. The outstanding clothing and accessories curating and the great communication with Rue La La's "concierges" is what makes this my first stop for on-trend fashion and family gifts.
Superb app Love it!!!
by Prom🌺 on 2018/02/10 03:47
I'm Very Glad I came across this app by way of Wendy Williams show. Great products / Selection / Quality / Price! The only thing is I'm always finding stuff for Friends & Family!!! The Shipping helps out when U order & Pay just $9.95 Which covers a Whole Month!!! It’s Even Better When U Buy Shipping 4 the Whole Year!!! Thank U Rue ❤️❤️❤️
Pandora
by Lmia1007 on 2017/12/18 12:20
Rue la la is a great site. I was recently robbed and my entire Pandora collection is gone. I have been buying Pandora for 15 years. I was able to find some of my retired Pandora pieces on rue la la at a great price. They are the real thing! I received my purchases within days. Now I have some of my jewelry that was stolen at a decent price. So thank you Rue la la!!!
I’m always finding amazing treasures at an unbelievable price
by Emelu on 2018/10/09 19:20
I always find amazing treasures at unbelievable prices! I do all of my personal shopping through Rue La La. I also Holiday shop, as well as fill in/out the kids school wardrobes throughout the year. I can even kit out the puppies with great things at prices that easily fit my budget.
Savings on everything!!!
by RottenRottieMom on 2018/01/05 12:12
Amazing prices for brand name items. The free shipping for 30 days after you pay for the first package is a brilliant way of saving your money so you can shop more!!! The savings between the shipping and the items that you buy are a savings you can’t pass up!!!
Bugs - won’t let you check out
by MicaMccMyers on 2018/05/24 05:34
After you spend a ton of time shopping through the boutiques and adding stuff to your cart, you can’t even check out! “Whoops, something went wrong” it tells you. Ask their tech support for help and they can’t figure it out. Used to spend a lot of money with Ruelala, too bad it’s gone downhill. They also won’t offer free shipping to HI or AK, even though all the other competitors do. They charge $20 a box. I ordered two separate orders, was charged $40 shipping and they sent in one box!!!! Use GILT, OFFSAKS or SHOPRUNNER instead.
Long time customer
by Candy crush stupid on 2018/03/31 15:09
I’ve been a Ruelala customer for several years now. I have purchased clothing and furnishings. I’ve always been very happy with their prompt customer service and liberal return or exchange policy. The variety of items for sale can suit many tastes and demographics. Highly recommend Ruelala!
Customer’s ratings
by omg no nick name!! on 2018/07/23 16:13
Hi ! It would be great if customers who made a purchase can rate that particular item. Especially when something is a final sale. Every brand has a different fit so other customers’ inputs would be extremely helpful instead of just the generic Ruelala “find it small” and that’s I found that for only certain items.
Quality is here
by Defo0105 on 2018/01/22 09:52
Rue La La sells high quality shoes, clothes, home goods and other effects that a lot of other apps don’t offer. Yes the prices are overall higher however, their items last for years. Their shoes (for example) fit and are very durable unlike shoes from zulily that fall apart within weeks or destroy your feet.
Great online shopping!
by Potomac Sharon on 2017/10/08 19:42
I've been shopping with Rue for years and have always had a positive experience. Purchasing is quick and easy, returns are a breeze, phone consultants are knowledgeable and quick to help, and the clothes are excellent quality! I recommend Rue to all my friends!
Love this app!!
by CleanTeeth87 on 2017/12/02 15:35
Rue la la is my absolute favorite place to online shop! I love the amazing deals on designer items and the shipping is always quick. I’ve always had great experiences with any type of returns so I highly recommend this site for online discounts on everything from makeup, clothes or home goods!
Great but still has issue here and there
by Kkkkkaci on 2018/02/09 13:11
I will sometimes get a notification for a boutique and when I try to go to it either won’t be there or the app will freeze out. Sometimes I have to wait 10 minutes before the boutique will show on the app and by then half the best deals are already sold out.
Fake products for sure. They said Made in Italy but the one I got from them say Made in China.
by shj0ry on 2018/08/01 23:12
I heard about Rue La La and I spent couple days to look through many stuff that they claim sale and big sale. No, this ia the big lie. First, I bought a sunglasses Chloe from them and they said Made in Italy, buts the one I got Made in China. Wow.... what a big lie. Wish they have a store so I can come and ask about this, but the only thing u can do is paying for return. Such a joke, double pay for shipping and returning????? Second, the original price they list on the app/website are make up super high like 10-15 time higher then claim its on sale. Be aware, do yourself a favor, type the one you want to buy on google and hit shopping, that will give you an idea about the “true price” or at least the prices that other trusted retailers are selling.
Good
by Jtpsu22 on 2018/01/17 13:23
App is good but only improvement would be that after you put an item in the cart and continue shopping that it places you back where you were not back at the top or at items already viewed.
My favorite shopping app
by Rio 179 on 2017/10/25 16:06
I love this app maybe too much. My purchases continue to increase for my husband and myself and our grandchildren. The gifts I've found are great and it is much easier than shopping at a department store. Love the selection and the bargains, will continue to shop with Rue La La.
Gracious Staff !
by Hotstuff 452 on 2018/12/30 15:43
The staff is always inviting and very gracious and polite when helping or solving your issues. This character is getting harder to find amongst staff of any kind in todays society. Just a little thank you for all you do. Just to let you know that some of us do take notice and it is appreciated.
Changes would improve site
by ctarpey1 on 2017/12/02 00:37
When announcing a sale the items pictured are not available. I click on a sale wanting the item pictured only to be disappointed. Also, would love more sorting options such as sleeve length, dress length and whether dress or pants are lined.
Poor Website Performance
by rfshock on 2018/04/06 17:53
Made a simple purchase. I was rejected over and over on my password which was correct. Then I tried to order. I wanted to use PayPal. It went there and then went to the app instead of the web page I used. I used the website because I ordered using /access. The app would not allow this. After screwing around over and over I hope my order is correct and I only get what I wanted. A real mess!
Ugh tax
by only rue on 2019/02/20 14:17
I have cut back in my purchases since the tax has been implemented. When buying big ticket items, tax adds up and savings isn’t always necessarily worth it, especially when the purchase is usually a want rather than a need.
For those who miss My Habit
by DebDurikDesigns on 2017/09/25 17:44
I’ve purchased a few things from Ruelala and so far have not had any problems. I have also returned a few things that either didn’t fit or turned out to be not me. I like the selection and getting a discounted price but wish there was more stock in the M/L size range.
My beloved brands at prices I cherish!
by melissa.b.good on 2018/01/18 04:29
LOVE LOVE LOVE my Rue La La app. It’s been my guilty pleasure for a few years now. I check it weekly to see what’s new and always find items I love at amazing prices. Just bought a Nicole Benisti on Monday, and it arrived today, Wednesday. It’s even more beautiful in person. I shop with peace of mind every time I shop with Rue La La!
Rating Trends
67,47,49,67,44,60,55,51,24,0,97,55,41,38,45,40,37,57,58,45,43,42,0,55,37,42,32,37,35,53,62,63,20,82,33,42,27,39,60,48,48,54,59,33,13,37,44,25,47,33,53,49,62,53,54,55,40,28,44,57,50,0,118,53,68,69,73,98,99,73,48,40,50,42,76,79,132,103,98,122,139,164,183,180,152,140,126,140,166,149
All Versions
5.0
74,143 total
 5
63,673
 4
6,697
 3
1,595
 2
695
 1
1,483
Current Version (9.5.0)
5.0
60,696 total
 5
54,042
 4
4,883
 3
1,021
 2
293
 1
457
Version History
More...
Screenshots
Search Visibility
App name
rue la la - Shop Top Fashion
Description
OVERVIEW Shopping your faves just got faster and easier. Not a rue la la Member? No problem. It’s free and you can join quickly right from our award-winning app. With exclusive sales, delivery alerts, order tracking, and Boutique reminders, you’ll never miss a stylish beat. TOP FEATURES + Exclusive sales: Get special access to app-only sales. (Make sure you have push notifications enabled to stay up to date. For information on how to turn push on, visit https://now.ruelala.com/turn-push-notifications/.) + Shipping perks: Get 30 days of unlimited shipping after you make your first purchase. + Delivery alerts: Track all of your orders and get real-time notifications when they arrive. + Easy checkout: Check out in just one tap. Also, add new credit cards with our easy-to-use credit card scanning functionality. + Boutique reminders: Add upcoming sales to your device calendar so you don’t miss out. (App-only feature.) + Shop by category: Filter sales to shop by brand, color, and size. Sort them to shop by best sellers or price. + Syncing across devices: Add a product to your bag on one device and your cart stays with you on all of your other devices. (Perfect for shopping in bed on your iPad or on your iPhone while on your way to a meeting.) + Social sharing: Show your friends those sought-after heels you just bought via Pinterest, Facebook, Twitter, email, or SMS. They’ll thank you for it. BEST-SELLING BRANDS PANDORA Jewelry Louis Vuitton Burberry Tory Burch Brooks Brothers Ray-Ban Cole Haan Stuart Weitzman Valentino CATEGORIES + Women: Trending shoes, boots, dresses, skirts, swimwear, maternity, and more for your closet. Score beautiful colors and shop trending luxe marketplace brands like Louis Vuitton, Burberry, Tory Burch, and Valentino. + Men: Trending shoes, dress shirts, dress pants, sport coats, colorful swimwear, and more for your closet. Trending luxe marketplace brands include Brooks Brothers, Cole Haan, and many more. + Kids: Shoes, shirts, pants, dresses, skirts, swimwear, and more for their closet. + Accessories: Trending jewelry, watches, luggage, socks, gadgets, and more must-haves. Trending luxe marketplace brands include PANDORA Jewelry, Ray-Ban, and many more. + Home: Furniture, luxe bedding, bath musts, sheets and towels, kitchenware, cooking essentials, and more trending décor. + Travel: Trending, super luxe vacation destinations and packages for a steal. HAVE QUESTIONS? Email mobilehelp@ruelala.com or contact a rue la la Concierge at ruelala.com/help and we’ll be happy to help make your experience better. AWARDS rue la la’s iPhone app was featured by Apple as one of the Best New Apps. The iPhone app and iPad app were selected from nearly 13,000 entries as Official Honorees in the 19th Annual Webby Awards in two categories: Most Innovative Mobile Shopping App and Most Innovative Tablet Shopping App.
Best!
by Ana 1214 on 2019/10/18 15:19
You guys are the BEST! In customer service, all of the things you sell are always the BEST! Thank you!
Too much taxes
by 枕头包子面 on 2019/10/16 22:05
This app shows you a low price at first, however, it adds up very high taxes and shipping fee with a long shipping time. Also, the agent frequently lies to you when you want to change your order, such as “ the item is already shipped”, but the shipping status indicates that the order is not shipped yet.
Pastore
by bella 1958 on 2019/10/16 18:12
I ordered over 1,000 worth of product a week ago no respond no delivery You charged me but I haven’t received Anything Please respond
Let me go.... PLEASE
by TrixieMi on 2019/10/16 15:23
I’m bombarded, smothered, with texts and emails. I signed up because of a “deal” featured on Access Hollywood (tabloid show on tv) and the deal wasn’t to be found, so... I’m out. Except I can’t stop the emails/ texts. They just keep finding a way in, like mice in winter.
Love the Rue
by timtam3414 on 2019/10/16 12:16
Excellent products and easy returns if needed!
Women’s wear
by hcclc on 2019/10/16 00:51
Had great luck and experience shopping and getting product timely
The update is awful
by Awesomerhkkkj on 2019/10/15 00:01
There’s so much going on in this app now it’s so distracting I can’t even enjoy the experience anymore. On a more important note, WHERE DID THE COMING SOON TAB GO?!?! I’m not going to scroll through every boutique (speaking of which are no longer listed by most recent?!) just to find out what’s going on now. I don’t want a million notifications for sales I’m not interested in. I much preferred being able to see what’s coming up and add it to my calendar. I don’t need another fashion blog, the old app experience was perfect if you ask me. The new one is awful and makes me not want to use ruelala anymore.
Love the prices and the notifications!!
by Tennis lovers on 2019/10/13 12:27
Great app, easy to navigate
2stars
by Cyn’t on 2019/10/13 00:42
I gave Ruelala the two-star rating due to the sales are just okay.With my favorite designer I get them cheaper at the outlets and Nordstrom rack.
Muy buena calidad
by cuquita 1233 on 2019/10/12 17:45
En ovaciones el envío demora un poco pero la calidad a de los productos es de primera
Great quality items!
by sandyat52 on 2019/10/12 01:40
Li
Love to shop!
by yellastar on 2019/10/11 16:45
I do a lot of my shopping online and this app is easy to use and organized well. I wish there was an option to save my sizes so it’s faster to shop for exactly what I need.
Everything
by HIIAMOIEPIE on 2019/10/11 14:18
Very good
*love, love, love*
by Carribeav on 2019/10/09 21:10
This is my go to shopping app! So much variety @ amazing prices. The app is easy to navigate & purchasing, tracking & follow up is a snap!!
Congratulations
by I love it!!!!😃 on 2019/10/09 04:19
Excellent products, quality, easy to shop. I like!
Fantastic shopping app!
by Brie Lala on 2019/10/07 23:29
I purchase most of my clothes from this App! The designer deals are astronomical!
Best Shopping App Available!!!
by oceananniesc81 on 2019/10/07 15:46
Up to date style and best prices!! Staff always super helpful! No other shopping app needed!
Highly returning service fee and Add on Tax charge recently
by rachel00927 on 2019/10/05 20:12
The refund is highly changing for the service fee . Every single items is about $10 for returning to refund to your own credit card. If not will be store credit that is quite reasonable and expensive and inconvenient for long term shopping experience in this app. Never able to exchange your items ! The inventory is unclear!
Best
by Jackson9090 on 2019/09/30 00:17
What What a great time
New happy customer.
by DDJJHAA52 on 2019/09/24 03:43
I got my all three orders in a timely manner. I’m so happy with my orders. Definitely will order more.
Good Shopping but can’t remove from email list
by jonny california on 2019/09/23 16:01
I like the app okay, but I received 5-6 emails the next day and when I tried to unsubscribe it just took me to the app with no options to unsubscribe. I had to call and get my email removed. Please fix this!!
Dissatisfied
by Useit and loseit on 2019/09/23 05:45
Even though there looks to have been a lot of merchandise these actually nothing for sale. Why would I want to waste my time looking at this site over and over when there’s nothing to buy 😔
Happiness
by Esther Hernandez on 2019/09/16 02:55
Love, Love the prices on the Disney Pandora charms. #fan
Beautiful display for items
by ud djjshdmoc on 2019/09/14 05:52
Enticing photos.
Emails please stop
by oreocookiesandmilk on 2019/09/10 20:25
Stop sending emails to me. There needs to be a button to unsubscribe!
App is very buggy
by Samskiz on 2019/09/06 03:02
Often you cant add items to your bag even if there are owl tu in stock.
Remarks
by amt362 on 2019/08/26 00:13
Love this site
Worst Retail App customer service
by IT Nerd Fashion Lover on 2019/08/23 23:08
I work in and use apps for just about every aspect of my life- never had such a disappointing experience. After what appeared to be a glitch that prevented my address from updating a month prior to purchase, I contacted customer service within about 24hrs (the order had NOT shipped yet but the label created based on the app/tracking) Below is the gist of what I dealt with. After MY follow up with different carriers (I had to call USPS, FedEx, UPS myself as they refused to- all of whom said the fast and easy fix would be for them to take 5 mins to update the delivery address which by law only the sender can do) and calling to get status updates (never received a single promised call in the 4 days I did all this), was: 1. give me a $49.99 credit, 2. refuse to re-ship the retrieved items to the correct address, and 3. process a refund that will take 5-10 days leaving me stranded with no clothing 2 days before international travel. I don’t tend to write negative reviews and rather give constructive feedback but this was beyond mind blowing and disappointing, I can’t even close my account with Rue La La because apparently they can’t process the “return” without it. From a technology standpoint - ?????????? From a streamlined shipping/troubleshooting process - ????!!!!! Customer Service Resolution ability - !!!!!!!!!! (Not in a good way)
Shipping times are crazy
by SuburbanDcLady on 2019/08/15 05:39
Products are fine, but don’t expect to receive them in anything close to a reasonable time period. I ordered shoes two weeks ago, and they still haven’t shipped. According to the app, I might receive them in two weeks. Did I mention that they are summer mules? Summer will be over before I get them.
Love this app
by abbyluna2581 on 2019/08/14 17:21
They have the best for the best price
Waiting for hair straighteners for weeks
by TLC from Tara on 2019/08/11 17:07
No communication at all
Love the site and the app
by Momfivems on 2019/08/08 13:28
I love shopping Rue La La! Great variety of clothes, accessories and household items. Delivery takes a little longer than I’d like, but returns are super simple.
Cancelled my order twice with no explanation or compensation!
by C47bntf on 2019/08/06 20:22
I used to be an avid RueLaLa purchaser. Then I started traveling overseas and did not want the wait to see my orders arrive until I returned to the States. I loved what they offered and was sad to quit ordering from them. Fast forward a couple of years, I was so excited to see RueLaLa’s updated app and I ordered from them immediately as I am back in the US. They cancelled my first order with this email: “Dear Member, We wanted to get in touch with you regarding your recent order. We're sorry to tell you that the merchandise you ordered is no longer available.” What? Really? I purchased this item as a birthday gift and I had to scramble to find another present. I contacted customer service and asked if I could extend my free shipping another 30 days. They said yes but I never received the shipping credit. When I asked again, I apparently couldn’t get the same customer service agent and they had no idea what I was referring to. I let it go. Mistakes happen. I ordered again putting my poor customer service experience behind me. I purchased on July 24th...today, August 6th, 2019, I received the exact same email as above. Again-NO EXPLANATION OR COMPENSATION OFFERED. 13 days after I ordered, it hadn’t left the warehouse...because they have poor inventory or relationships with their vendors. As a reference, my first order that was cancelled was on April 25, 2019. So disappointed in you RueLaLa!
Great Site!
by jackie17! on 2019/08/05 11:12
Great brands. Always something new; so much fun to browse daily and see what new “boutiques” are on the site. Prices are great. Very easy to navigate. Timely shipping. Quality products. 5 star for sure!
Excellent Service
by Wadi1225 on 2019/07/31 13:51
Response was quick.
I Just Love Rue La La
by riceej7729 on 2019/07/25 12:06
I am truly in awe with all of the luxury items that I didn’t have access to before... Thanks Rue La La😘
MiMi2356
by mimay2356 on 2019/07/22 20:46
I’m searching for a Louis Vuitton tote bag on sale. Anybody got one they no longer carry and has been gently used and they’ll sell for low sale price. Or can anyone tell me if a good web site that sells lower than prices set by Rue la la.
Usually an easy website
by wiklie on 2019/07/18 16:53
Are usually love shopping on Rue La La, but today I had a hard time trying to put in a new credit card. I was unhappy to use the old ones.
Fantastic Service
by Robby Manders on 2019/07/18 15:18
Rue La La is great!
Missing Item
by Me381 on 2019/06/11 05:38
I made an order, they sent some of my items then listed all my items as delivered. The box that came to my house, could not have possibly held all the items, so they know they didn’t send everything. Very disappointed.
Sue
by clarence calvin on 2019/06/07 23:24
I am living in a very rural area and this internet site gives me a chance to shop and enjoy prices better than retail. All we have here is a Walmart. I usually go and check out retail prices first on the internet. I love this we sight! Life saver😊. I love the on line sight!
Pandora charms
by Ms. Bish on 2019/06/07 13:48
Really good prices pandora charms. They always have retired charms that nobody has that I’m looking for. So glad I found this website.
Poor service
by Warren S on 2019/06/06 12:31
I ordered something that said ships in one day and it is now saying expect delivery almost a month later. This is happening a lot lately. They don’t give you an easy way to cancel outside of calling. Not impressed and I used to order from here often. Ready to delete app.
Teri H
by teri jaye on 2019/05/29 12:16
Your prices are good on the Pandora jewelry
Hi
by summars on 2019/05/28 18:29
I shop Rue everyday. I have gotten so many wonderful pieces! I look forward to my morning email!!
Great things to purchase and get quickly!
by vizcaya dreamin on 2019/05/26 02:12
I have purchased 6 items that I was very pleased with. No problems with shipping either!
Relaxed
by Ankonika on 2019/05/23 23:01
I have to thank to Ruelala for their seriousness toward the merchandise shipment. I have red a lot of bad reviews about the site from different people and I have to recognize that I got anxious about my orders. At the end , I have to say it , that I got all the items I had ordered and they look amazing. They are just like the pictures posted on the site and the quality is very good. Thank you again and keep it up.
Review
by Fatina 23 on 2019/05/15 05:35
Dear Rue LaLa, I love your site and have been a loyal client for years. I’ve seen a consistent change in prices, discounts and brands not as competitive and enticing on luxe brands as it used to be. The so called “deals” on Luxe brands have become minimal for all,Women, Men, Kids. The real hook and catch of the brands has faded. Try to get great deals on luxe brands and you’ll be bigger than ever -‘as of now you have become too pricey. Best, Rosanna
Free shipping everyday
by clarionmomx3 on 2019/05/14 20:12
I have had this service before but this year I decided not to renew. I sent an email and I changed my preferences but I was still charged. Still waiting for a response to me email, it’s been 5 days.
Happy consumer
by donpartyon on 2019/05/14 09:12
Best stuff at a nice price
My most authentic fashionable online store
by Beesochick on 2019/05/14 01:58
Absolutely nothing can I do without Rue LaLa!!!!I check out the boutique almost every hour and ders always something eye catching😍😍. I hv technically broken my bank because of Rue.
Amazing!
by Ladyditerese on 2019/05/07 02:53
Great prices and products!
Great
by Rosaleec on 2019/04/26 15:12
Excellent choices.
My main source of shopping since they opened
by SallyIvo on 2019/04/21 17:17
I can not image what it is like to go to a shopping mall or department store!! I have used this site (first for clothes, then bedding and towels and now for just about anything I need) since they first opened. The variety and quality is awesome and the Customer Service can not be beaten. Thank you Rue La La for making my life so easy!!
Best ever
by Raspbernie on 2019/04/21 00:31
The most fantastic fashion site ever
Paula
by paula.pickles on 2019/04/19 19:32
I love getting your emails that's how I was introduced to so many products and also cabana life clothing for the beach and sun and I just love it.
App is poor at checkout time
by Ninataylor Nina taylor on 2019/04/19 18:12
App would not let me add shipping address and locked me out from checkout
Love this site!
by MotherToBears on 2019/04/16 09:39
Dress like a million bucks but spend like a thrifter! I love ruelala! The unlimited shipping cannot be beat! Thanks Concierge.
Loving My Rou
by Kate Goldsborough on 2019/04/14 21:53
Second to none••• great service! When there is a problem- Rou makes sure that you are happy and not inconvenienced. I tell everyone about Rou! 🌹🌹🌹I CHOSE TO GIVE 1 STAR B/C ONCE AGAIN, I HAD THE COMPLETELY WRONG ITEM SENT TO ME!!! YOU ALL SURE GET YOUR MONEY FAST~ BUT SEND THE WRONG SIZE, COLOR AND ITEM!!!!!? I AM JUST SICK OF IT! DO BETTER WORK FOR ME!!! AS MUCH AS I HAVE TOLD PEOPLE ABOUT YOU?!? SHAME ON YOU! I HAVE CANCER AND I SHOULD NOT HAVE TO SEND BACK!!! MARY KATHERINE GOLDSBOROUGH
Mmmom
by mugecvkklulummujkioiikob on 2019/04/12 21:29
Lggtn
Great website
by Judy1826 on 2019/04/05 22:57
I appreciate the variety and quality of items on website. Return policy is very simple and seamless
Best app ever!
by salty parker on 2019/03/30 00:26
That BI team must be pretty great!
Love this app!
by Vmo313 on 2019/03/28 04:10
Awesome customer service and great high end products
President. 28 West Ltd
by dixiegirl02U on 2019/03/27 02:57
Fantastic site, always new and great interesting items to feast my eyes on. Love, Love this app. !!!
Luv ru la la
by SydneyAwesome on 2019/03/26 03:55
Love!
AWFUL FRAUD N RIP OFF DONT WASTE UR $ or Time
by Jaxc212 on 2019/03/20 02:53
I bought a Pandora ring but when I received my order it was a fake ring made by GeneviveJewelry Not PANDORA, n when I printed out the form after I purchased the PANDORA RING it said exactly the right ring by Pandora but it’s Not! Now I’m finding out I’m gonna Be Stuck with some Fake Ring I paid $60 + some dollars, so they just took me 4 a RIDE! I hope this will help someone by not even attempting to go on here and end up loosing $! SCAM ARTISTS is EXACTLY WHAT THIS IS🚫🛑
Best shopping website hands down
by Rumora has it on 2019/03/07 00:41
Fabulous shopping site, my favorite. I spent 10+ years as a retail buyer, now in sales with little time for shopping but know I can still keep up with the latest fashion trends. I love that I can jump on my phone, find what I'm looking for at a awesome price and have it land at my front door in less than a week! Bravo Rue LaLa!
Nice jewelry
by Vrock53 on 2019/03/04 04:23
Love the jewelry & other items you have.
Pandora Charms
by Shopping Is Simple on 2019/03/01 22:03
Waiting on my purchases to arrive. Don’t have them yet, but once I get the items I know I will love them!!!
Soviet not
by itssarah16 on 2019/02/26 22:04
Beef aeggg
Monica Mazzo
by Monnie524 on 2019/02/23 20:36
I highly recommend Rue LaLa. Their products are all high quality and exactly as they appear online. I have purchased dingy, jewelry and clothing from their website and have been very happy with each purchase.
High end products
by joy136 on 2019/02/22 13:56
I have ordered many items My Michelle Watch is such a stunning piece, everyone admirers it
Ugh tax
by only rue on 2019/02/20 14:17
I have cut back in my purchases since the tax has been implemented. When buying big ticket items, tax adds up and savings isn’t always necessarily worth it, especially when the purchase is usually a want rather than a need.
Rue la la
by schooled in poetry on 2019/02/18 16:48
Rue is fun because every morning you get to view new bargains for women, men and children. All the item are real products from designers and stores that you have heard of or have bought before with some brands you are not familiar with. So sign up and have some fun with Rue.
Best online site
by DarGeoghan on 2019/02/17 17:34
Enjoy using this site and looking forward to its daily sale invitations. Wonderful customer service.
Ruelala
by treedle1 on 2019/02/13 22:32
They are the very best. They always have what you want or need and it is always top quality! Thank you Ruelala for always being there!
Charms
by browneywz on 2019/02/12 01:30
Why are the five charms I have in my cart about to end so soon I had to order item to be able to get the shipping for free
Miserable experience
by Ksoderberg34 on 2019/02/11 03:48
I found the interface to be clunky. I hate that you have to create an account just to see what they offer, the discounts are lame and so is the selection, everything says “last one left”. A coach purse with $15 off is not my idea of a deal. Clearly others do not share my opinion and I am glad they enjoy this site. I am not picky, but I know how to shop and I know a good deal in my sleep (because I am cheap, but within reason). This felt gimmicky but to each their own. I had to send an email to cancel my account which will take ten days. Again, feels clunky. I hate reviewing things, bad reviews always read so entitled and annoying. That my experience brought me to this low place makes me hate them more. Yes, its obnoxious and I absolutely do not care.
Beautiful things....
by feliz a veces on 2019/02/10 04:52
Awesome to be able to speak to someone immediately after ordering wrong item. Very happy to have the ability to shop from my living room!!!
Yes
by kelly777777777777777777 on 2019/02/05 00:25
GrEat
Me encanta Ruelala
by Lhkrak on 2019/02/02 22:27
Me encanta lo eficientes q son, las marcas que manejan y sobre todo cuando me avisan los descuentos de mis artículos favoritos.
Credit
by carolsdaughter on 2019/01/21 20:17
Why don’t they have credit services. Can’t afford it otherwise
False prices mediocre merch
by Fuggin' El on 2019/01/11 17:06
You’re not getting the deal you think you are.
OMG!!!
by DuchessNanciAnn on 2019/01/11 06:36
Excellent site. RueLaLa offers great quality merchandise, whether it’s cosmetics, apparel, toys, furniture, rugs, paintings and so much more. I’m obsessed with this site, plus you’ll be saving 30%-50% on everything!!! 👍🏽👍🏽👍🏽
Trust
by Nas@3 on 2019/01/07 18:19
I trust rue lalala website the items are authentique
Simply the Best
by charlie8888 on 2019/01/06 16:16
What deals you get with such great quality. I have shopped at the finest stores and yesctgey have a variety all made cheaply and the same things. You can’t go wrong shopping here for today’s spending allowance - it’s the best. Seriously. Debra Mangum Owner and manufacturer
Can’t login
by MissSiobe on 2019/01/03 13:39
is there something wrong with the apps?cant login since monday,kept saying error
Shopping for fun
by Fidtv on 2019/01/03 01:21
Rue La La puts the fun & fabulous in on-line shopping!
Gracious Staff !
by Hotstuff 452 on 2018/12/30 15:43
The staff is always inviting and very gracious and polite when helping or solving your issues. This character is getting harder to find amongst staff of any kind in todays society. Just a little thank you for all you do. Just to let you know that some of us do take notice and it is appreciated.
Tommy Nguyen
by Nguyen tommy on 2018/12/29 20:24
I this app for shopping thank you I love it
Bad experience
by sadshophere on 2018/12/26 15:14
I have ordered a jeans by Christmas Eve after 9pm, but after ordered, I found out it’s wrong shipping address, then I sent email immediately, because nobody worked Christmas Eve and Christmas Day. Also I called this morning 26th 9:00am when they open, but answer is can’t change shipping address, I don’t understand nobody worked for holiday and I didn’t call late, but customer service just nobody help to fix problems. This is bad experience and I am very disappointed.
Best shopping app
by Ruemarbeuf3322 on 2018/12/19 01:19
Love Rue lala
Christmas shopping
by stephfunny50 on 2018/12/16 01:13
With this APP shopping is so much fun. I wish I would have found it sooner and bought Christmas gifts. I will know next year. This sale today is awesome
Not user friendly
by keniby5 on 2018/12/13 04:01
Ridiculously hard to go from PayPal back to the app!. I’m really hoping PayPal didn’t charge me 3 times. I had to re enter my information each time before I could check out. Ugh.
Love this app
by pkulling on 2018/12/03 13:58
Rue la la has premium items at significant reductions! Unique items and styles for everyone!
Ruined anniversary gift
by sstoll10 on 2018/12/02 23:58
Trying to buy anniversary gift for my wife, order apparently not confirmed when I came back to check on it today...now running out to local retail to get something for my wife. Thanks.
The best site ever
by jenaCB on 2018/11/28 06:22
This is my go to site and and I love all the products they are selling. I love it best every time they have sales and free shipping.
Visually appealing customer very happy
by Mabel Newma on 2018/11/27 16:14
Hello my friends today I have 80% Discount. By today paying now enjoy the afternoon time with Now styles.
Compare to HauteLook
by laueston on 2018/11/25 19:02
I like both sites, my girlfriends like Rue So I’m doing a type of experiment to see why and what it is about the site
Rue la LOVE IT
by Jg432222 on 2018/01/19 14:40
I usually buy online directly from the company or vendor but then I found Rue La La. Sometimes it may be kitchen gadgets, then a few hours later shoes, but there is always something new on Rue la la with a FABULOUS price. I also adore the client services department. If you have any problems, questions, changes, returns, whatever they will be there to help you. Also, they try and keep you with the SAME customer service person you usually work with. It's like having a friend there to help you whenever you have a problem, question, etc. It's a VERY comforting feeling to know he's going to answer the phone when I call. You do have to be careful about sizing for clothes. Some of the brands are new for me and their sizes run differently. Rue la la usually has a size chart available with the measurements but I have placed orders that were WAY to small or big for me. So I typically avoid the clothes brands I'm not familiar with. Even though Rue la la would take them back I end up giving them away instead. I always do the one time shipping for the year too. It can be anywhere from $30-$60 depending on when you find it but it is totally worth it! I could go on and on but you could be shopping instead. 😘;) Happy Hunting and may you RUE La Love it too!
My Favorite!
by Orchidgirl101 on 2017/09/16 02:02
I have been a customer of Rue La La for a very long time. I have watched the company grow over the years but one thing has remained the same from the very start and that is their superior customer service! I am never disappointed when I check to see which boutiques are "on" that day. Because of Rue La La, I have a wardrobe that I am proud of, a home that is more beautiful and gift giving is so incredibly easy! I was thrilled today when I made my purchase and the shipping was FREE!!!!!!!! It can't get much better than that!
mixed results with Rue La La
by Sm1200 on 2018/03/11 01:34
I’ve had some great purchases with Rue La La, but they also really mess up sometimes. For example, I just received a coat with an ink tag still attached and their only response is that they will allow a return, but they can’t remove it. What a pain. As if it doesn’t consume my time. On another occasion, their website made an error and sold me two of something and the item was final sale. They did accept a return but only after accusing me of an error even though it was clearly a web error. On another occasion, a shirt I ordered that appeared white in a photo was light pink. I returned it with a complaint that they needed to update the description, and then they kept emailing me asking me to purchase the item again without updating the color on the description. So someone else probably dealt with an avoidable error. They’ve also sold me things they didn’t actually turn out to have in stock. At least they are good about returns. Just realize that you are gambling a bit and can be inconvenienced, but they have never ripped me off. I wish they would pull it together though. They clearly have some major organizational issues.
Filter and app selection
by Miishell on 2017/11/11 05:36
Why is it that you can filter by men and women in adult clothes, shoes, watches etc but when it comes to kids you can’t filter boys and girls??? There are by far more girls than boys clothes and shoes which is fine, stores are the same way but they have separate boy and girl departments. With two boys I have zero interest in scrolling through the tutus, dresses, pink, purple etc. GIVE ME BOY/GIRL FILTERS! Another thing I found that is insanely frustrating. There were some shoes I saw that I wanted a while back but I didn’t snag them by the time the sale was up so I missed them. I’ve had my eyes peeled for them ever since and never saw them come back. Even searched for them. I gave up and googled them today. Found them and they were on the Rue la la site!?!?!? I did a more specific search on the app and still couldn’t find them. Logged in on the website, added them to my bag, went back to my app and they were in my bag. Why doesn’t your app have everything your website does?!?!?! This is SO frustrating! FIX IT!!! You would sell more of your app had everything your website does. Why would you do this???
Cancelled my order twice with no explanation or compensation!
by C47bntf on 2019/08/06 20:22
I used to be an avid RueLaLa purchaser. Then I started traveling overseas and did not want the wait to see my orders arrive until I returned to the States. I loved what they offered and was sad to quit ordering from them. Fast forward a couple of years, I was so excited to see RueLaLa’s updated app and I ordered from them immediately as I am back in the US. They cancelled my first order with this email: “Dear Member, We wanted to get in touch with you regarding your recent order. We're sorry to tell you that the merchandise you ordered is no longer available.” What? Really? I purchased this item as a birthday gift and I had to scramble to find another present. I contacted customer service and asked if I could extend my free shipping another 30 days. They said yes but I never received the shipping credit. When I asked again, I apparently couldn’t get the same customer service agent and they had no idea what I was referring to. I let it go. Mistakes happen. I ordered again putting my poor customer service experience behind me. I purchased on July 24th...today, August 6th, 2019, I received the exact same email as above. Again-NO EXPLANATION OR COMPENSATION OFFERED. 13 days after I ordered, it hadn’t left the warehouse...because they have poor inventory or relationships with their vendors. As a reference, my first order that was cancelled was on April 25, 2019. So disappointed in you RueLaLa!
Disappointed
by Dare_K on 2018/10/12 23:31
I have been a faithful customer of Rue La La for many years. For the most part, received great customer service, until recently. I’ve had 2 orders that have not made it to my door step. You can see in the tracking, the first one never left the shipment facility. It took Rue La La 6 weeks after I contacted them a week after I never received my item to finally credit me. In that 6 weeks I was told 5 times that they would have a resolution for me in 3-5 days, never heard from them, I had to contact them each time to find out the status of the resolution. This time my order was damaged in the shipment process and clearly stated that I needed to contact the merchant in the Fedex tracking. My first response from Rue La La was that it was still in transit. After correcting the concierge, I was told 3-5 business days for a resolution. Today is 15 Business days from that response and I’ve heard nothing am out over $100.
❤️ Rue LaLa 👓🎒👠👗
by A. Gabrielle promised of God on 2018/02/06 07:59
I love the rule Lah-Lah app. It keeps me posted on upcoming events so that I don’t have to miss out on anything! Whether it be a one hour sale, a 16 hour sale-I never have to miss it because of the Rue Lala app! I think it’s great and I think the Rue La La site itself is great. I’m able to buy nice things at an affordable price. Oh, and I must not forget to mention the free shipping after you pay shipping once. I’m able to have free shipping for 30 days after paying for shipping once which you don’t have with other retailers and other sites. And I’m also offered the option of choosing to have unlimited free shipping for one set fee as well. This is also great! I plan on being a loyal customer to Rue Lala because I have never been disappointed with any item I received. Thanks Rue LaLa. You get five stars from me.
Love Rue but shipping has slowed
by Hayley127 on 2018/11/11 23:42
I have made many wonderful purchases with Rue La La for years now. The items are not a bait and switch, what you see is what you get 100% of the time. The value for many items is extraordinary! However, it’s worth three stars for using FedEx Smartpost which is an archaic method of shipping. Why make your shoppers wait an unnecessary amount of time when standard ground is so much more efficient? Maybe the price we pay for a month of free shipping with a purchase? I’d rather pay for shipping each time than deal with Smartpost. Otherwise, it’s well worth it - Rue La La is a better quality Off 5th or Nordstrom Rack minus the brick and mortar. You will love it! Just expect to wait for your fantastic finds!
Miserable experience
by Ksoderberg34 on 2019/02/11 03:48
I found the interface to be clunky. I hate that you have to create an account just to see what they offer, the discounts are lame and so is the selection, everything says “last one left”. A coach purse with $15 off is not my idea of a deal. Clearly others do not share my opinion and I am glad they enjoy this site. I am not picky, but I know how to shop and I know a good deal in my sleep (because I am cheap, but within reason). This felt gimmicky but to each their own. I had to send an email to cancel my account which will take ten days. Again, feels clunky. I hate reviewing things, bad reviews always read so entitled and annoying. That my experience brought me to this low place makes me hate them more. Yes, its obnoxious and I absolutely do not care.
My Favorite Shopping Spot!!
by Collector's addiction on 2018/01/10 18:28
Rue La La takes me magic-in -wonderland style through page after page of enticing goodies to add to my closet, my jewelry box, and my home! I have discovered so many new designers on Rue La La that my list of favorites has more than doubled! Great buys, lots of choices, flash sales, price point diversity (that Saturday afternoon fall hoody or that Sunday afternoon garden party dress), and an easy to use app makes for fun and simple shopping. I highly recommend the Rue La La app - you’ll be telling your friends all about about and show what a pro shopper you are!
Favorite Website
by Queen Doreen on 2018/02/17 02:14
Whenever I want a great gift , I go on the RueLaLa website and find something great, for a fantastic price. Something different that regular stores do not have. People love these and ask “ where did you get this? “ Their merchandise is often designer or brands we all know and love that tend to be “pricey”. However, it is offered on this site for much more reasonable cost. I have never been disappointed with items I have purchased here.
Review re:rue la la
by dolores carney ,Dee on 2018/02/02 05:27
I love this ap but unfortunately most of the fashion is out of my price rang ,but I enjoy scrolling and look at the wonderful fashion you display your ap is a class act I spread the word to my high fashion girlfriends ,so keep up the good work ,also I never have trouble getting in to the ap it’s always easy I love that ,I visit your sight at least 2times a day waiting. For my big sale item ,so I thank you for your excellent fashion show Sincerely DOLORES CARNEY
The update is awful
by Awesomerhkkkj on 2019/10/15 00:01
There’s so much going on in this app now it’s so distracting I can’t even enjoy the experience anymore. On a more important note, WHERE DID THE COMING SOON TAB GO?!?! I’m not going to scroll through every boutique (speaking of which are no longer listed by most recent?!) just to find out what’s going on now. I don’t want a million notifications for sales I’m not interested in. I much preferred being able to see what’s coming up and add it to my calendar. I don’t need another fashion blog, the old app experience was perfect if you ask me. The new one is awful and makes me not want to use ruelala anymore.
Frustrating!
by Kelloggsf on 2018/11/05 18:01
I have about had it with this app recently. I’m ordering items with NO ISSUES AT ALL and weeks later when the payment and shipping supposedly go through, my orders are randomly being canceled - for which rue la la staff have no explanation for! Are the items not available? Well why was I able to place my order with no issues?! I had no issues with my payment at time of purchase, so why now weeks later might there be an issue? I am getting so mad that I’m not receiving items I’m ordering and for no reason! I WANT MY ITEMS! Don’t put up an item on your app if it’s not actually available!!!!
Thank you Rue LaLa!
by Cohan dogan on 2018/02/14 06:18
Rue Lala is a wonderful shopping experience. There is always something new and exciting with prices that are out of this world! This has changed the way I shop. I find myself looking in Rue Lala first before I shop anywhere else. They also have a world class customer service. Their knowledgeable staff is there help with questions, orders, returns, etc. It truly is an exceptional shopping experience. Thank you Rue LaLa!
Relaxed
by Ankonika on 2019/05/23 23:01
I have to thank to Ruelala for their seriousness toward the merchandise shipment. I have red a lot of bad reviews about the site from different people and I have to recognize that I got anxious about my orders. At the end , I have to say it , that I got all the items I had ordered and they look amazing. They are just like the pictures posted on the site and the quality is very good. Thank you again and keep it up.
Rue La La is the best !
by Food empress on 2017/09/23 15:23
I am an avid shopper of great products at great prices. Rue La La has never let me down. From kids' items to cashmere to designer jewelry to luxe handbags, I have been very satisfied. Only once did I need to return an item and I was able to spend the refund on something else. The only thing I'd like is a search function for when I'm looking for something specific. Not enough for me to take away the 5*****'s.
It works!!!
by Blues Sister on 2017/12/28 00:53
After wasting an hour-combined!- my husband and I were about to give up on ordering. Then the banner for the app popped up and, after an incredibly quick download, the items were found and the order placed. Now, this is only the first experience. I will be checking back after a few more orders to see if everything continues to be so peachy dandy.
What finds !
by Misslee4jc on 2018/03/26 12:23
I was in a long search for a specific bag and color from longchamps , without having to pay full price . I saw it on a lady while visiting Australia. She said she paid half price on AU Groupon ! My acct was from USA, so I couldn’t access it . My friend said try this site . After weeks of trying !! There it was the right size and color I wanted . Last one !! I saved over $100 ..
My Favorite Site!
by Mimiritalynn on 2018/01/10 17:06
Have been shopping Rue for a long time. Excellent quality merchandise at great prices! Even when I don't need a thing, I love browsing on Rue.... I do have a problem or two, when I order nice earrings, they are never shown on a person, or a mannequin. It would really be helpful to see the earrings this way! Also almost never are there any New Balance shoes in wide widths...
Works great!
by Ag0047 on 2018/01/28 04:24
I have given RueLaLa way too much money in the last several years. Phone, desktop, laptop and tablet all allow me to browse and buy seamlessly. I wish the search function was more robust, way too many email notifications, and sale items aren’t really that much less than normally discounted, but I love the Rue on a daily basis.
My main source of shopping since they opened
by SallyIvo on 2019/04/21 17:17
I can not image what it is like to go to a shopping mall or department store!! I have used this site (first for clothes, then bedding and towels and now for just about anything I need) since they first opened. The variety and quality is awesome and the Customer Service can not be beaten. Thank you Rue La La for making my life so easy!!
Way too easy...
by Sparkl8r on 2017/12/13 03:24
... to spend money quickly. Love being able to filter by size (although the filters are sometimes missing or incomplete) and to hide the sold out items. Don't like a lack of photos on some things, e.g., for handbags, I'd rather have a picture of the inside than a mockup of how the bag hangs on a shadow body. Overall, though, a seamless buying experience and good customer service.
Best shopping website hands down
by Rumora has it on 2019/03/07 00:41
Fabulous shopping site, my favorite. I spent 10+ years as a retail buyer, now in sales with little time for shopping but know I can still keep up with the latest fashion trends. I love that I can jump on my phone, find what I'm looking for at a awesome price and have it land at my front door in less than a week! Bravo Rue LaLa!
My morning treat...
by Lasenadora on 2018/08/26 14:57
Love to receive my morning sale announcements from Rue La La. I always find just what I am looking for or dreamt about the night before. And if for some reason my dreams didn’t match the actuality, returning items is made easy. I very seldom need to return anything since the presentation is always accurate & sizes are true. May all your dreams come true through Rue La La.
Best shopping application
by thouraya a. on 2018/02/14 05:42
I am ur client since March ,2017 and I am so happy dealing with you!i am buying a lot of stuff on weekly basis , for myself, family and my house. My only concern if u can create a points’ system and reward clients who are like me and buy a lot. Think about this suggestion as it would enhance our shopping experience. Thank you
Filters ain't what they used to be
by fool87 on 2017/12/05 00:21
Filters used to include item type. For example, in lighting, you could filter by type: table lamp, floor lamp, chandelier. That's gone and I don't have all day to scroll through 700 lighting fixtures. That's but one example. Existing filters are incomplete/unreliable and often don't pass my tests. In one children's boutique I can plainly see the size 10/12 exists yet that is not included in the size filter. Filtering used to be on point. Please refocus on this to maintain your convenience level. Thanks!
I can't find a better site to shop!!
by steelex10 on 2018/02/12 03:11
I have a long history of shopping for Designer clothing at reduced prices. My endless trips to High-end Boutiques & Department store clearance racks has been greatly reduced. I now do most of my shopping from the comfort of my favorite chair and IPad!!!! Who would not want to shop like that??? Try it!!!! You'll Love it!!!
Pricey, But Great Product Selection and Service
by ghostmutt on 2017/10/17 15:40
This is a flash sale site, and by far my favorite in the world of luxury brand flash sales. Tip for new customers: If you access Rue La La's full website (instead of their app), you can see almost every product they carry. Not just the products on 48- or 72-hour flash sale, but every in-stock item. I like this because it helps me make thoughtful purchasing decisions when comparing Rue La La's products with those on Gilt, eBay, Neiman Marcus Last Call, HomeGoods, etc. The outstanding clothing and accessories curating and the great communication with Rue La La's "concierges" is what makes this my first stop for on-trend fashion and family gifts.
Superb app Love it!!!
by Prom🌺 on 2018/02/10 03:47
I'm Very Glad I came across this app by way of Wendy Williams show. Great products / Selection / Quality / Price! The only thing is I'm always finding stuff for Friends & Family!!! The Shipping helps out when U order & Pay just $9.95 Which covers a Whole Month!!! It’s Even Better When U Buy Shipping 4 the Whole Year!!! Thank U Rue ❤️❤️❤️
Pandora
by Lmia1007 on 2017/12/18 12:20
Rue la la is a great site. I was recently robbed and my entire Pandora collection is gone. I have been buying Pandora for 15 years. I was able to find some of my retired Pandora pieces on rue la la at a great price. They are the real thing! I received my purchases within days. Now I have some of my jewelry that was stolen at a decent price. So thank you Rue la la!!!
I’m always finding amazing treasures at an unbelievable price
by Emelu on 2018/10/09 19:20
I always find amazing treasures at unbelievable prices! I do all of my personal shopping through Rue La La. I also Holiday shop, as well as fill in/out the kids school wardrobes throughout the year. I can even kit out the puppies with great things at prices that easily fit my budget.
Savings on everything!!!
by RottenRottieMom on 2018/01/05 12:12
Amazing prices for brand name items. The free shipping for 30 days after you pay for the first package is a brilliant way of saving your money so you can shop more!!! The savings between the shipping and the items that you buy are a savings you can’t pass up!!!
Bugs - won’t let you check out
by MicaMccMyers on 2018/05/24 05:34
After you spend a ton of time shopping through the boutiques and adding stuff to your cart, you can’t even check out! “Whoops, something went wrong” it tells you. Ask their tech support for help and they can’t figure it out. Used to spend a lot of money with Ruelala, too bad it’s gone downhill. They also won’t offer free shipping to HI or AK, even though all the other competitors do. They charge $20 a box. I ordered two separate orders, was charged $40 shipping and they sent in one box!!!! Use GILT, OFFSAKS or SHOPRUNNER instead.
Long time customer
by Candy crush stupid on 2018/03/31 15:09
I’ve been a Ruelala customer for several years now. I have purchased clothing and furnishings. I’ve always been very happy with their prompt customer service and liberal return or exchange policy. The variety of items for sale can suit many tastes and demographics. Highly recommend Ruelala!
Customer’s ratings
by omg no nick name!! on 2018/07/23 16:13
Hi ! It would be great if customers who made a purchase can rate that particular item. Especially when something is a final sale. Every brand has a different fit so other customers’ inputs would be extremely helpful instead of just the generic Ruelala “find it small” and that’s I found that for only certain items.
Quality is here
by Defo0105 on 2018/01/22 09:52
Rue La La sells high quality shoes, clothes, home goods and other effects that a lot of other apps don’t offer. Yes the prices are overall higher however, their items last for years. Their shoes (for example) fit and are very durable unlike shoes from zulily that fall apart within weeks or destroy your feet.
Great online shopping!
by Potomac Sharon on 2017/10/08 19:42
I've been shopping with Rue for years and have always had a positive experience. Purchasing is quick and easy, returns are a breeze, phone consultants are knowledgeable and quick to help, and the clothes are excellent quality! I recommend Rue to all my friends!
Love this app!!
by CleanTeeth87 on 2017/12/02 15:35
Rue la la is my absolute favorite place to online shop! I love the amazing deals on designer items and the shipping is always quick. I’ve always had great experiences with any type of returns so I highly recommend this site for online discounts on everything from makeup, clothes or home goods!
Great but still has issue here and there
by Kkkkkaci on 2018/02/09 13:11
I will sometimes get a notification for a boutique and when I try to go to it either won’t be there or the app will freeze out. Sometimes I have to wait 10 minutes before the boutique will show on the app and by then half the best deals are already sold out.
Fake products for sure. They said Made in Italy but the one I got from them say Made in China.
by shj0ry on 2018/08/01 23:12
I heard about Rue La La and I spent couple days to look through many stuff that they claim sale and big sale. No, this ia the big lie. First, I bought a sunglasses Chloe from them and they said Made in Italy, buts the one I got Made in China. Wow.... what a big lie. Wish they have a store so I can come and ask about this, but the only thing u can do is paying for return. Such a joke, double pay for shipping and returning????? Second, the original price they list on the app/website are make up super high like 10-15 time higher then claim its on sale. Be aware, do yourself a favor, type the one you want to buy on google and hit shopping, that will give you an idea about the “true price” or at least the prices that other trusted retailers are selling.
Good
by Jtpsu22 on 2018/01/17 13:23
App is good but only improvement would be that after you put an item in the cart and continue shopping that it places you back where you were not back at the top or at items already viewed.
My favorite shopping app
by Rio 179 on 2017/10/25 16:06
I love this app maybe too much. My purchases continue to increase for my husband and myself and our grandchildren. The gifts I've found are great and it is much easier than shopping at a department store. Love the selection and the bargains, will continue to shop with Rue La La.
Gracious Staff !
by Hotstuff 452 on 2018/12/30 15:43
The staff is always inviting and very gracious and polite when helping or solving your issues. This character is getting harder to find amongst staff of any kind in todays society. Just a little thank you for all you do. Just to let you know that some of us do take notice and it is appreciated.
Changes would improve site
by ctarpey1 on 2017/12/02 00:37
When announcing a sale the items pictured are not available. I click on a sale wanting the item pictured only to be disappointed. Also, would love more sorting options such as sleeve length, dress length and whether dress or pants are lined.
Poor Website Performance
by rfshock on 2018/04/06 17:53
Made a simple purchase. I was rejected over and over on my password which was correct. Then I tried to order. I wanted to use PayPal. It went there and then went to the app instead of the web page I used. I used the website because I ordered using /access. The app would not allow this. After screwing around over and over I hope my order is correct and I only get what I wanted. A real mess!
Ugh tax
by only rue on 2019/02/20 14:17
I have cut back in my purchases since the tax has been implemented. When buying big ticket items, tax adds up and savings isn’t always necessarily worth it, especially when the purchase is usually a want rather than a need.
For those who miss My Habit
by DebDurikDesigns on 2017/09/25 17:44
I’ve purchased a few things from Ruelala and so far have not had any problems. I have also returned a few things that either didn’t fit or turned out to be not me. I like the selection and getting a discounted price but wish there was more stock in the M/L size range.
My beloved brands at prices I cherish!
by melissa.b.good on 2018/01/18 04:29
LOVE LOVE LOVE my Rue La La app. It’s been my guilty pleasure for a few years now. I check it weekly to see what’s new and always find items I love at amazing prices. Just bought a Nicole Benisti on Monday, and it arrived today, Wednesday. It’s even more beautiful in person. I shop with peace of mind every time I shop with Rue La La!
Rating Trends
67,47,49,67,44,60,55,51,24,0,97,55,41,38,45,40,37,57,58,45,43,42,0,55,37,42,32,37,35,53,62,63,20,82,33,42,27,39,60,48,48,54,59,33,13,37,44,25,47,33,53,49,62,53,54,55,40,28,44,57,50,0,118,53,68,69,73,98,99,73,48,40,50,42,76,79,132,103,98,122,139,164,183,180,152,140,126,140,166,149
All Versions
5.0
74,143 total
 5
63,673
 4
6,697
 3
1,595
 2
695
 1
1,483
Current Version (9.5.0)
5.0
60,696 total
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54,042
 4
4,883
 3
1,021
 2
293
 1
457
Version History
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