Screenshots
Keyword Volume Hits KEI Rank
rideshare rental
0.00
29
à bicyclette
0.00
22
4
bicycle app
18.17
7
1
b-cycle
0.00
1
bcycle
18.05
1
austin b cycle
707
1
houston bcycle
2.1 K
1
Search Visibility
App name
Description
The bcycle app lets you use bike share for transportation, play, fitness, and more by allowing you to explore your community or new city in a way that is fun and convenient with useful information right at your fingertips. Fav Features - Checkout bikes - Locate bike & stations - Get directions - Purchase memberships - Track your trips - And more! To view all cities, visit bcycle.com/cities Have a question about bcycle? Visit bcycle.com/help
3 Seconds to ride
by YoDanYo on 2019/11/19 23:15
This BCycle App is excellent! I walk up to a bike station and tap the two digit number of the bike slot. The bike immediately releases and I am riding within 3 seconds of walking up. I can see how many open bike slots are available at my planned destination very easily in a very clear map. I can also type in my start place and end place and get clear information. At the end of my ride, I can see time and gps map of where I went. This is such a great UI, easy, fast, and consistently works. It always amazes me how accurate it is in a constantly changing inventory. Excellent work!
Not quite as functional as what I’m used to
by nervedok on 2019/10/17 06:37
They should take a cue from Citibike. 1. Ability to switch between bikes and docs in displaying availability 2. Countdown clock on display during ride 3. Color coding of stations to show degree of fullness 4. “favorite stations” function and list 5. Most importantly, showing bike lanes on map But it does the job ok.
Great day at SA Missions
by E2006m on 2019/10/08 19:17
The BCycle/SWellCycle was a great way to spend the day riding on River Walk Trail. We switched bikes several times and it was a great day!
We love the e-bikes!
by S56uzy on 2019/09/29 21:19
Have all the fun of having an e-bike without the cost! Easy to check out with the app, fun to ride but still get some exercise.
Could be a 5 star!
by Vanhelzer on 2019/09/28 15:11
App works great. However I try to use the app a couple times a day (RTC Bikeshare, Las Vegas) but the app says I still have a bike checked out, even though I have a text confirmation that the bike was returned. Which means I have to use my monthly membership card... the RFID card doesn’t read certain docks. Frustrating
Ok, but needs some work
by Brandon098 on 2019/09/24 22:31
The only real good thing about this app is you can use it, but there are a lot of problems. I think part of it is that we as app users really are the customer. The customer is the bike rental service, so this app/service is probably either the cheapest or the best available which leads to a poor experience. - I’m constantly logged out of the app. This is the worst when I don’t have time to lookup my password and login before getting a bike. - map doesn’t zoom to an appropriate level when I launch the app. It has my location and oftentimes I’m right next to a station, why not zoom in closer? I get a bike from the same location every time so they could store that too and make that the default as a fallback. - App is constantly wrong about the number and types of bikes available at stations. I’ve seen it be off by just a couple of bikes, to the app saying zero bikes available when the rack is full! As is I have to spend several seconds panning and zooming to find the station I’m next to. - there is an option to list the bike stations, but it’s buried in a hamburger menu so it’s difficult to use. It would be great if it were a first class citizen with the map (e.g Expedia, Airbnb, Turo all do this well). If they had “favorites” I might be able to check out a bike with just a few taps! - support is lacking. Once or twice a week I get a janky bike (bad brakes, loud gears, won’t shift) and I’m happy to report it, but its a lot of effort. This should really be a core feature of the app to have a built in mechanism for reporting problems with the bike you just rode. There is a support option, but it takes me out of the app and onto my bike service website. Ain’t nobody got time for that!
App Malfunction
by Rakesha98duh on 2019/09/19 13:09
App is very slow , crashes often (To the point where the app seems as a waste)
Madison, WI
by Lupita310 on 2019/09/16 23:36
Would like to be able to see the charging status of each electric bike available on the app. Occasionally a glitchy system - sometimes it says bikes are not available and won’t let you check one out when there are several at the docking stations. Overall, a great way to get around a pretty hilly town.
Ok but setup needs work
by ScottMoko on 2019/09/16 23:04
Looks like setup on the web is ok but i had problems logging in on the app.
Overcharges you by not giving you information.
by HaloZero on 2019/09/16 00:18
Doesn’t tell you how long you’ve been on your bike so they can charge you more. Extra $5
REFUND!!
by Ashlynn Lindsey on 2019/09/09 14:09
I rode my bike for 30 mins and then i put the bike down and canceled it! Never showed that it was charging me still or nothing and even on the app it showed that i returned it! Please Refund my card! They charged me $63!
Great service.
by Nevadaville on 2019/09/09 13:45
I love Bcycle! The app can be a bit glitchy though. Best to use the physical kiosk. The app sometimes fails to load or crashes repeatedly right when you need to check out a bike.
49 & Flyin’
by Mrs. Patty on 2019/09/06 21:07
I love riding the bike as part of my daily commute! 7AM: HOME-TEXRail-FortWorthBikeShare-WORK 5PM: Reverse Repeat
Misleading prices
by Crimespotter on 2019/08/30 22:53
They say it’s $8 to rent all day but in small print tell you that you have to return the bike every 30 min or they will charge you. Seems like predatory advertising to call it an all day rental if you have to return it to a bike rack every half hour.
Great Getting Around Option
by Priv8life33 on 2019/08/24 15:40
We use recreationally to get around downtown Dayton. Went to an art fair and on another day we rode along the river until we were ready for a coffee shop. The bikes are sturdy. The stations are conveniently located. A bit a negative is on us. We focus too much on finding the next station to avoid the $3.00 surcharge. Also, the Spin scooters just arrived in Dayton. Will they make these bikes obsolete? We shall see. Try the green bikes.
Useful but not user friendly
by blobjamin on 2019/08/18 06:08
-App crashes occasionally when checking out a bike -There is no clear indication on the map to distinguish whether it is displaying available bikes vs parking spaces -A timer would be useful to show how long you have had your bike checked out -I receive an email notification every time I return a bike, despite having chosen the ‘no email notifications’ setting
App not working
by LO1991! on 2019/08/15 00:37
I tried signing up twice, with different emails and it would say error. Yet it charge me through Apple Pay twice. ???!!!
Inaccurate info
by JT from CA on 2019/08/05 21:02
Drove from Omaha Nebraska to Council Bluffs Iowa because the app showed the Nebraska station with an X, not available. Walked back to Nebraska and rented bikes at the “out of service” station, not using the app.
Love BCycle
by Jsplinter on 2019/08/03 20:14
I’ve been using bcycle around town for the last year. For the most part, it has been an amazing experience. I could always ask for more features (exporting my trips more easily), and I wish check-outs were available for longer than 1 hour, BUT love the service, and the app consistently works just as it should! Thank you
No charges and bikes stuck.
by /goey\ on 2019/07/27 06:23
Many of the bikes I tried to rent weren’t charged. Other bikes that were actually charged weren’t able to be pulled out of the rack. I ran out of “rentals” at 12:25 AM. I guess unlimited isn’t actually unlimited. Batteries do not have the mileage range they state, if you’re actually getting the bike out of the rack.
Couldn’t create an account
by Smittyou812 on 2019/07/25 18:26
Prompts for login but no way to create an account. Maybe make it a lot more intuitive for new users and visitors to your fair city.
Way too overpriced
by cacyak on 2019/07/23 19:06
Not worth it. $5 every half hour!!
Super Fun !!
by uwbadge on 2019/07/16 17:43
My girlfriend and I purchased the annual pass and have gone out several times, thoroughly enjoying each ride. Absolutely worth a try!
Super App Super Bikes Super Service
by Jojo hates apple 5150 on 2019/07/11 23:44
Seemless and easy!
No ride but got charged
by racheledl on 2019/06/26 17:27
I tried three separate bikes that wouldn’t unlock, the one next to me was taken and used by my husband but none of the others worked. Said they went offline a few times, ultimately I didn’t get. Bike and got charged for two rides somehow??
UW-student review
by dmo41 on 2019/06/24 18:24
Most convenient thing on earth. The new electric bikes will assist you up hills and will get you to class in no time. BCycle makes getting around campus very easy. Also, you get 50% off for the membership if you’re a student, faculty, or staff at UW-Madison
Waste of time and money.
by Elosogato on 2019/06/24 02:41
Do not use this service. Literally the worst product of this nature in the market
All electric fleet in Madison
by Wally Graeber on 2019/06/20 17:53
Hills just became a breeze!
Love the bikes
by maddie-mich on 2019/06/16 19:11
I love using these bikes to get back and forth from stores. They are somewhat heavy, otherwise they do a great job.
Nice but needs one change
by Nateheck on 2019/06/15 23:04
I love the app and concept. I only issue I have is not being able to checkout multiple bikes on one account. If one person is trying to check out bike for their family/group it is not possible, at least no at support could explain how do it.
Charge your money even you return the bike within the 30mins
by tiantianfi on 2019/06/08 14:53
Many time using this app to check a bike, when I return the bike, the system shows the bike haven’t been returned. Which is mean I can’t check the bike again, and it starts charge me money since the system doesn’t recognize the bike is returned.
Good app business model needs work
by Slicktdog on 2019/06/01 14:59
The app allows you to ride a bike daily without the pain of owning one. Only thing I request is a small buffer before your charged an overage fee. I was charged an overage fee for 1 minute over. Seems ridiculous. Maybe put a 5 minute buffer on being charged the full next 30 minutes
Terrible
by Tahja B on 2019/05/07 03:33
Was charged for going past the time on a trip due to a bike rack not operating so I had to find a different one. Then when contacting the company they say it’s up to their business department to respond. Also got another charge the next day for something I have no idea about because it has a different receipt tag. When contacting the company they said it was for the same thing but I have no email for that charge as well. Finally I haven’t been contacted back about my calls for several days.
Huge rip off
by do not use bikes on 2019/04/20 21:34
The bike didn’t register as docked when my wife returned it. She had to spend hours on the phone talking to multiple people to get it resolved. We bought the week pass for $30 and you still have to pay to use the bikes even with the week pass... Very misleading. I do not recommend using this company. A taxi is cheaper, faster, and more convenient. Stay away.
Wasted my time, didn’t even get to use the app because it wouldn’t open
by Ghteergfsrtugfdf on 2019/04/18 17:44
Literally the worst app I’ve ever used, hate this company
Good app but needs this feature.
by Joshuaiwe on 2019/03/29 15:20
I use this app everyday but one thing I wish I was able to do is book mark my frequently used stations. In addition to this, it would be cool if I could get notifications when any of these "bookmarked stations" was either empty or full. This would help a lot of people using this at school immensely.
Mismanagement of Accounts
by Passing Stranger on 2019/03/01 15:55
I had an issue with my account that originally made me write a rather negative review but they addressed the issue in a very satisfactory manner, so I have responded to their actions
Doesn’t work
by Thebenj22 on 2019/02/18 23:18
Keeps not loading maps and then crashes when it tries to give me a tutorial.
App isn’t working
by Arbors101 on 2019/02/02 23:47
Planned a bike trip and picnic. Got to the station and the app was not working. Wouldn’t take any forms of payment.
Terrible
by yui30845 on 2019/01/30 15:45
This company does not listen to customers. They were pretty convenient to use when it was free for UT students. However, now they have started to charge students and have raised their fees. I called to ask about this and was not met with a friendly company.
Auto-renew turned off still charges
by Silentbalrog on 2019/01/25 21:46
I used this app with a student account and made sure to turn off the auto-renew feature well in advance. But now that the service costs money, I was still unfortunately charged literally an hour after making sure the option was turned off... I am actively trying to find a way to delete my card off of this app, but it seems that this is not an implemented “feature”......
Disfunctional
by Wolf Guy 89 on 2018/12/23 17:42
Basic uses like unlocking bikes gives errors and works so infrequently that it's not worth opening the laggy app over.
So Wonderful
by keefers84 on 2018/12/11 23:13
Easy to use, affordable, fun. I had such a good time using B-Cycle in Austin. I wish we had this in my hometown.
Functional, would love to see more data
by Millennial Voice on 2018/11/30 22:59
I love bike share and use it all the time so thank you for supporting it in Denver. The new update is much faster to check out a bike and use, which is the main thing. I would love to see more data on my trips displayed in a visual and fun way. Calories, trips, total miles, badges, etc. Take a look at the Citi bike app for more inspiration. Thank you again!
Update fixes crashing
by Jimmy Dice on 2018/11/16 19:41
Title says it all- used to crash constantly but looks like the new builds have really improved things. The new electric bikes are awesome! I’ll be renewing if this keeps up
Great!
by MrDonRamon on 2018/11/11 05:04
I’ve been using this app for a while and haven’t had any issues. User friendly and easy to navigate.
Does not work
by Walkerdegraaad on 2018/11/05 19:19
Does not work
Faulty App/Website
by Wersom on 2018/10/23 20:14
I signed up for a monthly plan in July and cancelled in August. This app may lead you to believe the membership is canceled and then you will continue to get an email each month about your monthly renewal even after you have cancelled it again and again
Can’t checkout bikes via app
by Bdib fjn on 2018/10/22 18:07
Same as title
Rip off
by Boycott Bcycle on 2018/10/01 04:11
Rode for about an hour and got charged $77. Called and emailed about it and they never got back to me
Wish it worked on iwatch
by kellyo12 on 2018/09/30 23:20
Wish it worked on the Iwatch!
Simply terrible
by albangalo on 2018/09/30 20:15
Don’t waste your time with this app. I’ve spent more time waiting for it to load than actually riding the bikes. When you need it to work the most, it just freezes and doesn’t work at all. Never use it if you need to be somewhere. I’ve ridden bikes with flat tires, bikes with broken brakes, bikes with bent guards because I was in such a rush I didn’t have time to check their condition. It’s honestly better to just jog than to use this unusable system
Doesn’t work
by 王梓杰 on 2018/09/26 17:44
I couldn’t check out bikes anymore. I typed the bike number but nothing happened! It made me late for my morning class 😭😭Please fix it.
Failed to checkout bike
by sc0rp10n on 2018/09/21 22:24
Failed to checkout bike Failed to checkout bike Failed to checkout bike Failed to checkout bike Failed to checkout bike Failed to checkout bike Walk to another station Failed to checkout bike Failed to checkout bike Failed to checkout bike Failed to checkout bike Failed to checkout bike Wasted 30 minutes of my time. Missed my train. Will not use again.
App crashes
by jeffyhenny123 on 2018/09/13 22:28
Have been using this app for about 2 weeks now on a pretty regular basis, have not been able to use it a single time without it crashing multiple times before it finally pulls up. Even then, it crashes when I pick a location or try to choose a bike! I was barely able to deal with it the first week of rides but now it doesn’t even let me check out bikes and instead gives me an error message saying “failed to check out bike #__” or something like that. Not a good app, needs a lot of redesigning!
Worst bikeshare app combo I’ve ever used
by AppyAriana on 2018/09/13 17:07
It’s not obvious where to put your bike lock There’s no instruction about how to end your ride The in app navigation has limited destinations you can navigate to which makes 0 sense The bikes are heavy and slow There little to no alert when you leave the allowed area.
Great when it works, but only does so 20% of the time
by bp505 on 2018/09/12 17:56
Love it when it works, but it crashes way too much. App probably works one time out of five, even with up to date iOS and good signal.
Needs Immediate Fixing
by andycre on 2018/09/10 17:47
I love BCycle. It’s is the best way for me to get to my classes that are far, but the app needs some work. I can rarely open the app without it crashing seconds later, and when I can the interface is slow and glitchy and I know for a fact the problems do not come from my phone. I’ve had to use the kiosks more than the app recently and that really disappoints me because I really like being able to press a button on my phone and go. But like I said I really do love using BCycle so hopefully you guys can work out the kinks in the app.
App crashes
by UHBikerganggang on 2018/09/10 14:59
On an IPhone 8+ running IOS 11.4.1, the app almost consistently crashes when I try and check out a bike. Usually this is when I am running the app off data connection. Through WiFi, the app is stable usually.
Crashes
by Lo. Ro. on 2018/09/09 17:01
This app crashes and stops working CONSTANTLY
Simple and easy
by CMH31 on 2018/09/08 18:50
The part of having to download an app seems weird but that’s the age we have moved into. It’s cheap to ride, gives you a great workout, and is simple to use. I don’t know why anyone must expect something SUPER SPECTACULAR, but it’s a rental bike and is NOT electric so I enjoyed thoroughly.
Crashes constantly
by enoraa on 2018/09/08 18:38
App crashes if I zoom in too quickly, whenever I try to check a bike out, on the rare occasion I am able to check a bike out it crashes right after that. Completely unusable, seriously considering cancelling my membership as it’s useless if I can’t check bikes out
Feature suggestion
by brianjf on 2018/09/07 23:26
It would be nice if I was able to download the app and create an account without making a purchase at the time I create my account. As it is, there is no way for me to create an account without making a purchase first. That seems counterintuitive.
App closes
by Review: Revival on 2018/09/07 21:04
My app shuts down a few seconds after I open it. Really inconvenient. Hopefully there’s an update cause it’s a pretty cool concept. Just very frustrating when outside in the heat
Updated review
by Tony Owner on 2018/09/06 12:16
Original Review: The apps keeps crashing on iPhone X. Was NOT able the checkout bike. Will give NO stars if possible. Update: The developer updated the app. Will review again once I use the service again.
Continually Crashes
by sggp2000 on 2018/09/06 01:44
I used to enjoy using this app, yes it is very slow but it got the job done. Now just about every time I open it, the app crashes and I cannot check out a bike. It never used to do this and I thought it was my phone until my friends started having the same issue. I even uninstalled and reinstalled the app as well as reset my phone and still it crashes upon opening. Whatever changed please change it back. The simplicity of picking a station and checking a bike worked.
Used to work, now crashes immediately
by BobZiroll on 2018/09/04 23:55
The only way I’m able to use this app is if I delete it, reinstall it, login to my account, and then check out a bike. The second time I try getting a bike, it crashes every time. I’m not sure what has changed, because it used to work perfectly. But now it’s completely unusable.
Crashes on iPhone X
by johnRquinn on 2018/09/01 18:33
When opening the app, it crashes more often than not on my iPhone X. Makes it hard to return bikes on time when you can't figure out where they go!
The worst system around!!!
by worstever49 on 2018/08/29 16:58
I would not recommend this to anyone. The worst customer service ever!!!! No Human Contact at all!!!!
Good app— recently lots of crashes
by Emmzcam on 2018/08/20 20:04
I use BCycle when the weather is nice instead of the bus. Recently- the app has crashed seemingly nonstop right after I open it, rendering it useless. If the app is updated and the crashes stop, my rating will be much higher
Buggy - crashes constantly
by Sprockethead1 on 2018/08/18 21:25
And forces one to restart your phone. Pain to use.
Love the idea, not the app
by Fokboi on 2018/08/16 14:57
I’ve been using this service all summer but the last few weeks the app has crashed almost every time I try to open it. I have the latest version please fix this issue developers as I’ve grown to rely on BCycles to get to work/class!
4th attempt to download and ride
by Spark-eee on 2018/08/15 18:06
I have unloaded and reinstalled this app 3 times.l to get the ride button to work properly. The first ride was fine. After this the ride button doesn’t work. Now. I am stranded to either Uber or walk the 20 minutes back from lunch. I wish the bike button would work so I could ride for 5 minutes and not be late.
Needs Improvement
by jjkinn on 2018/08/13 18:13
I love B-Cycle, but the app is glitchy. It won’t let me check out bikes through the app; I can only check them out through the kiosk. Additionally, the map takes a really long time to load and the app frequently crashes. With these things improved the experience will be so much smoother!
Horrible
by Lolagg12 on 2018/08/09 03:44
Machines wont ever read my card. It says you can get up to 4 bikes with one card but it wont let me at all. Tried it on the app wont let me as well. I spent almost an hour trying to check out a bike, and it never let me. My friends got their bikes but also had trouble. In the end we didnt even ride the bikes. Called the support number and they couldnt do anything about it.
Love the bikes, hate the app
by PlannerBeth on 2018/08/08 13:01
Bikes are awesome but the app crashes nearly every time I try and open it. For someone that plans their route to work by where bikes and docks are available, I can tell you this grows more frustrating by the day.
Auto Renewed
by Kitty774 on 2018/08/04 22:53
When I signed up I did NOT authorize auto renew. This service auto renewed anyway. So I paid for 2 months when I rode the bike once. I did not enjoy the ride because of my height the bike left a bruise on me. It was convenient otherwise.
Crashes
by FROGDOG on 2018/08/02 01:45
Most recent update crashes too often. Can’t check our bikes with it. Stuck using the slow kiosk.
Switching between Bcycle locations/cities
by DH68 on 2018/07/28 18:06
Live in Milwaukee, WI and use Bublr with a $2/year account plus Pay as you Go. Visiting Madison, WI (Home to Trek and BCycle) for the weekend and CANT USE the same log in as Bublr despite switching locations. So have to maintain two separate accounts to use for the same app... waste of time.
Cool in-app checkouts
by Maggie Oakley on 2018/07/27 20:42
I’ve been using a key and a card to check out bikes in other programs and that works fine, but the in-app checkout is so much easier! I’m on my phone anyway so it’s nice to have the unlock option right there. Also, the directions feature works really well and seems to direct me on bike-friendly routes. :)
Terrible app
by Led12489 on 2018/07/26 22:07
Good concept, but terrible app. Freezes all the time, kicks you out of the app etc. Also one bcycle station did not work for whole 2 days. When people rely on it for work and such, something like that is unacceptale.
Sweet!
by nickname79 on 2018/07/23 17:46
Great app. Easy to use.
App doesn’t work...
by asdfthebbri on 2018/07/23 15:32
Just bought a $15 pass for the month and was going to use it to get the bikes. Would be cool if I was actually able to do that...the app closes anytime I try to do anything with it. What a piece of crap Edit: enabling location services fixed the issue
Can’t Even Check Out a Bike
by Fhdncnf on 2018/07/21 21:07
I wanted to use BCycle to go for a bike ride. However, when I got to the kiosk to check out a bike it was not operational. Then, when I downloaded the app to check one out from there, it crashed every time. I might make the suggestion to fix that. Your app is terrible. Very disappointed.
5 Star idea / Zero Star app
by Lukerfoley on 2018/07/14 22:01
Hey team- this idea is fantastic but the app is absolute garbage. I can’t imagine how many potential customers you’ve lost at the dock due to your app. You need to just get out and try it as a user, it’s a disaster! App development needs to be the #1 priority here. Sorry I’m not able to leave a better review for you, I really love the business itself. Let’s fix it!
Not for a casual ride
by Cb3682111 on 2018/07/14 20:21
If you’re looking for a casual, one-time ride (as a visitor to an area might): this is the worst designed bike share system I’ve seen. For the tourist/one-time user there are many steps through a poorly designed system, and high prices/random fees aimed at pushing you into a membership you’ll never use. - Takes forever to start riding: Most bike share systems I’ve used have three steps to check out a bike for the first time (1-Pay with a credit card at the terminal, 2-Enter the code received from the terminal on the bike, 3-Unlock bike). This system has 7 steps for a first time user: 1-Download the app, 2-Choose a membership plan, 3-Create an account, 4-Log into the account (yes, for some reason steps 3 & 4 are separate), 5-Receive a code from the bike, 6-Enter the code on the app, 7-Unlock bike. That’s more than double the steps through a far less intuitive process! - Will eat up your data: Requires you to download an app before use (hopefully you have a smartphone and 89 MB of data) - Not for the family: Impossible to check out more than one bike without each individual downloading the app, creating an account, and paying separately - Buggy bike interface: Clock/counter on the bike is indecipherable, the clock randomly started over mid-way through the ride and two bikes ridden together displayed a ~2 mile travel difference -Arbitrary restrictions: You’re range limited, but good luck figuring that out ahead of time! The bikes have a nice “feature” that restricts their use to a specific geographic area, tracked by the bike in real time I say all of this to hopefully help the designers make it better and for anyone considering a casual ride to understand the process before they commit (Especially a family who’d have to repeat the seven step process for every person in the family who wanted to ride). The main problems be improved by adding a station/terminal to allow fast checkout of multiple bikes like most other bike share systems around the world.
Great design
by Brijeet on 2018/07/03 19:08
The interface is pretty slick and easy to use!
Bikes very dangerous, injured myself first go, never ride!!!
by Evie Elise on 2018/06/30 04:23
Hi all. The app functioned decently well, but the kiosk was defective at the bike station. In addition, these bikes are extremely top heavy on the handle bars due to the large metal basked and the heavy u lock, as well as the digital display (most of the digital displays in the bikes themselves were defective too). The top heaviness makes controlling tie bike extremely difficult and it is very easy to lose your balance, as even the slightest shift of the handle bars in either direction results in about 20 pounds of weight on the handlebars moving on that direction too. Within 2 blocks there were some cars packed tightly and I was not able to move skillfully as I do with normal bikes, and stumbled and injured my foot. I have been riding bikes my entire life and have never once fell as an adult or had a crash of any kind. I am concerned as I am in midtown, Memphis and there are tons of fancy bars where locals and tourists drink alcohol, and I fear for their safety with riding these bikes. These Explore brand bikes are unlike any bike they have ridden due to this large design flaw which I believe was a serious safety oversight. Even stone cold sober it was difficult to control the bike, for me and my boyfriend. These are terrible and I will never ride again.
Glitchy, but cool idea and good customer service
by irritatedantelope on 2018/06/29 16:38
Update: I received prompt and effective customer service regarding my complaint, which makes things much better overall. I have been charged and additional 10 dollars on my very first ride for “out of station area” despite turning my bike back into the station and having it confirm that at the time. If you are in Memphis watch out, I know of a few other people who have had the same problem when crossing the Mississippi despite the claim on the website you can ride anywhere as long as you return the bike, which I did. Very disappointed because this is a super cool concept and I am an avid biker. I can deal with the small app glitches but not being vaguely charged for something that didn’t happen. If I hear back from the rep I emailed I will update review accordingly
App won’t stay open/active
by BamaFanMom on 2018/06/29 00:55
I have family coming for a visit and thought a nice bike ride from a local station would be fun. I got the app, but every time I attempt to zoom in on the map or use the menu to see a specific station, the window closes (goes into the background). The program refreshes when I tap on it, but closes again with another attempt to see a station. Therefore, the app is worthless to me (or anyone?). I was required to give it at least one star. It’s a shame such a good idea has such a poor app, at least on my phone (iPhone 6). Guess if we want to ride, we’ll have to go check it out in person.
Nice app
by PatelSA13 on 2018/06/28 21:31
App is pretty nice. Gives you directions to available BCycles and is very easy to navigate. Transitions were very smooth. Having so many options to contact support or report an issue is also nice and very easy to find! Having to sign up for a membership to create an account is a little odd but not really much of a hinderance if you’re going to pay to use a BCycle anyways.
What an update!!
by dosgeek1 on 2018/06/28 20:08
I have been using this app for a year now to checkout bikes in Madison and it had some glitches but trying again always worked. After the update I haven’t had a single issue . Well done!
Useless
by Kenny iAddict on 2018/06/22 14:18
This app does nothing after you select your local B-Cycle area. Don’t waste your time even downloading this.
App freezes and crashes
by JNbatch on 2018/06/17 10:47
This app is nice for finding bike stations and seems to be accurate in the number of docks and bikes available - that is where the positives stop. The app froze and crashed multiple times in the short period I attempted to use it. The map feature is archaic, it provides a highlighted route to the dock of your choice; however does not provide auditory instructions, as a result I had to try to navigate the bike one handed through crowded streets while holding my phone and watching the route, very dangerous. The map feature also failed to provide directions to points on interest, I seemed to only be able to make it direct me to dock stations. This could have been due to the app freezing and crashing, or maybe it really is a feature that is unavailable, either way, very frustrating. I was unable to use many of the features a paying member could use. I was given a free voucher from my hotel; unfortunately, there was no option for a promo code in the app, so I had to relay on the kiosks at the stations - which seem to only work 50% if the time near the Madison, WI capital. Don’t even get me started on the quality of the bikes. I’ll review that elsewhere. Overall, this company could be great but the app, stations and bike fail miserably.
Sign up obstacles
by Brending on 2018/06/02 16:29
The app sign up will not recognize my phone number or any other phone number. So that’s the end of that.
Prepare to be robbed
by whatever i just need a name on 2018/05/27 22:22
This company charges you $4 for usage over an hour. So you must find and deposit your bike into a station every hour to avoid this charge, and then immediately check it back out to keep going. Bikes frequently have flat tires, and are low quality and awkward to ride. If I could give this zero stars, I would.
Useless
by Topherlyman on 2018/05/26 22:27
I was visiting Memphis and thought I would go for a ride. After buying a ticket at the kiosk the bike wouldn’t unlock and it charged me for the ride. Talked to customer support and downloaded the app. After spending an hour trying to get into the app I tried to use the free code that cost service gave me for a free week only to find out that there wasn’t a week pass on the app. The whole service was a disaster although customer service was very friendly.
Super Cool App
by Bobber@1 on 2018/05/22 22:00
Let’s you sign up and check out BCycles from the station right from your phone. Also lets you check out BCycle’s dockless smart bikes.
Crashes
by Yakster1 on 2018/05/12 13:29
Crashes when zooming in on maps
Functional, would love to see more data
by Millennial Voice on 2018/11/30 22:59
I love bike share and use it all the time so thank you for supporting it in Denver. The new update is much faster to check out a bike and use, which is the main thing. I would love to see more data on my trips displayed in a visual and fun way. Calories, trips, total miles, badges, etc. Take a look at the Citi bike app for more inspiration. Thank you again!
Love BCycle
by Jsplinter on 2019/08/03 20:14
I’ve been using bcycle around town for the last year. For the most part, it has been an amazing experience. I could always ask for more features (exporting my trips more easily), and I wish check-outs were available for longer than 1 hour, BUT love the service, and the app consistently works just as it should! Thank you
Good app but needs this feature.
by Joshuaiwe on 2019/03/29 15:20
I use this app everyday but one thing I wish I was able to do is book mark my frequently used stations. In addition to this, it would be cool if I could get notifications when any of these "bookmarked stations" was either empty or full. This would help a lot of people using this at school immensely.
Nice but needs one change
by Nateheck on 2019/06/15 23:04
I love the app and concept. I only issue I have is not being able to checkout multiple bikes on one account. If one person is trying to check out bike for their family/group it is not possible, at least no at support could explain how do it.
Madison, WI
by Lupita310 on 2019/09/16 23:36
Would like to be able to see the charging status of each electric bike available on the app. Occasionally a glitchy system - sometimes it says bikes are not available and won’t let you check one out when there are several at the docking stations. Overall, a great way to get around a pretty hilly town.
3 Seconds to ride
by YoDanYo on 2019/11/19 23:15
This BCycle App is excellent! I walk up to a bike station and tap the two digit number of the bike slot. The bike immediately releases and I am riding within 3 seconds of walking up. I can see how many open bike slots are available at my planned destination very easily in a very clear map. I can also type in my start place and end place and get clear information. At the end of my ride, I can see time and gps map of where I went. This is such a great UI, easy, fast, and consistently works. It always amazes me how accurate it is in a constantly changing inventory. Excellent work!
Good app business model needs work
by Slicktdog on 2019/06/01 14:59
The app allows you to ride a bike daily without the pain of owning one. Only thing I request is a small buffer before your charged an overage fee. I was charged an overage fee for 1 minute over. Seems ridiculous. Maybe put a 5 minute buffer on being charged the full next 30 minutes
Useful but not user friendly
by blobjamin on 2019/08/18 06:08
-App crashes occasionally when checking out a bike -There is no clear indication on the map to distinguish whether it is displaying available bikes vs parking spaces -A timer would be useful to show how long you have had your bike checked out -I receive an email notification every time I return a bike, despite having chosen the ‘no email notifications’ setting
Terrible
by Tahja B on 2019/05/07 03:33
Was charged for going past the time on a trip due to a bike rack not operating so I had to find a different one. Then when contacting the company they say it’s up to their business department to respond. Also got another charge the next day for something I have no idea about because it has a different receipt tag. When contacting the company they said it was for the same thing but I have no email for that charge as well. Finally I haven’t been contacted back about my calls for several days.
Could be a 5 star!
by Vanhelzer on 2019/09/28 15:11
App works great. However I try to use the app a couple times a day (RTC Bikeshare, Las Vegas) but the app says I still have a bike checked out, even though I have a text confirmation that the bike was returned. Which means I have to use my monthly membership card... the RFID card doesn’t read certain docks. Frustrating
Great Getting Around Option
by Priv8life33 on 2019/08/24 15:40
We use recreationally to get around downtown Dayton. Went to an art fair and on another day we rode along the river until we were ready for a coffee shop. The bikes are sturdy. The stations are conveniently located. A bit a negative is on us. We focus too much on finding the next station to avoid the $3.00 surcharge. Also, the Spin scooters just arrived in Dayton. Will they make these bikes obsolete? We shall see. Try the green bikes.
Auto-renew turned off still charges
by Silentbalrog on 2019/01/25 21:46
I used this app with a student account and made sure to turn off the auto-renew feature well in advance. But now that the service costs money, I was still unfortunately charged literally an hour after making sure the option was turned off... I am actively trying to find a way to delete my card off of this app, but it seems that this is not an implemented “feature”......
Simply terrible
by albangalo on 2018/09/30 20:15
Don’t waste your time with this app. I’ve spent more time waiting for it to load than actually riding the bikes. When you need it to work the most, it just freezes and doesn’t work at all. Never use it if you need to be somewhere. I’ve ridden bikes with flat tires, bikes with broken brakes, bikes with bent guards because I was in such a rush I didn’t have time to check their condition. It’s honestly better to just jog than to use this unusable system
UW-student review
by dmo41 on 2019/06/24 18:24
Most convenient thing on earth. The new electric bikes will assist you up hills and will get you to class in no time. BCycle makes getting around campus very easy. Also, you get 50% off for the membership if you’re a student, faculty, or staff at UW-Madison
Update fixes crashing
by Jimmy Dice on 2018/11/16 19:41
Title says it all- used to crash constantly but looks like the new builds have really improved things. The new electric bikes are awesome! I’ll be renewing if this keeps up
Huge rip off
by do not use bikes on 2019/04/20 21:34
The bike didn’t register as docked when my wife returned it. She had to spend hours on the phone talking to multiple people to get it resolved. We bought the week pass for $30 and you still have to pay to use the bikes even with the week pass... Very misleading. I do not recommend using this company. A taxi is cheaper, faster, and more convenient. Stay away.
Super Fun !!
by uwbadge on 2019/07/16 17:43
My girlfriend and I purchased the annual pass and have gone out several times, thoroughly enjoying each ride. Absolutely worth a try!
Mismanagement of Accounts
by Passing Stranger on 2019/03/01 15:55
I had an issue with my account that originally made me write a rather negative review but they addressed the issue in a very satisfactory manner, so I have responded to their actions
Great!
by MrDonRamon on 2018/11/11 05:04
I’ve been using this app for a while and haven’t had any issues. User friendly and easy to navigate.
We love the e-bikes!
by S56uzy on 2019/09/29 21:19
Have all the fun of having an e-bike without the cost! Easy to check out with the app, fun to ride but still get some exercise.
Not quite as functional as what I’m used to
by nervedok on 2019/10/17 06:37
They should take a cue from Citibike. 1. Ability to switch between bikes and docs in displaying availability 2. Countdown clock on display during ride 3. Color coding of stations to show degree of fullness 4. “favorite stations” function and list 5. Most importantly, showing bike lanes on map But it does the job ok.
No charges and bikes stuck.
by /goey\ on 2019/07/27 06:23
Many of the bikes I tried to rent weren’t charged. Other bikes that were actually charged weren’t able to be pulled out of the rack. I ran out of “rentals” at 12:25 AM. I guess unlimited isn’t actually unlimited. Batteries do not have the mileage range they state, if you’re actually getting the bike out of the rack.
Charge your money even you return the bike within the 30mins
by tiantianfi on 2019/06/08 14:53
Many time using this app to check a bike, when I return the bike, the system shows the bike haven’t been returned. Which is mean I can’t check the bike again, and it starts charge me money since the system doesn’t recognize the bike is returned.
Great service.
by Nevadaville on 2019/09/09 13:45
I love Bcycle! The app can be a bit glitchy though. Best to use the physical kiosk. The app sometimes fails to load or crashes repeatedly right when you need to check out a bike.
Love the bikes
by maddie-mich on 2019/06/16 19:11
I love using these bikes to get back and forth from stores. They are somewhat heavy, otherwise they do a great job.
No ride but got charged
by racheledl on 2019/06/26 17:27
I tried three separate bikes that wouldn’t unlock, the one next to me was taken and used by my husband but none of the others worked. Said they went offline a few times, ultimately I didn’t get. Bike and got charged for two rides somehow??
So Wonderful
by keefers84 on 2018/12/11 23:13
Easy to use, affordable, fun. I had such a good time using B-Cycle in Austin. I wish we had this in my hometown.
Faulty App/Website
by Wersom on 2018/10/23 20:14
I signed up for a monthly plan in July and cancelled in August. This app may lead you to believe the membership is canceled and then you will continue to get an email each month about your monthly renewal even after you have cancelled it again and again
Terrible
by yui30845 on 2019/01/30 15:45
This company does not listen to customers. They were pretty convenient to use when it was free for UT students. However, now they have started to charge students and have raised their fees. I called to ask about this and was not met with a friendly company.
Ok but setup needs work
by ScottMoko on 2019/09/16 23:04
Looks like setup on the web is ok but i had problems logging in on the app.
Misleading prices
by Crimespotter on 2019/08/30 22:53
They say it’s $8 to rent all day but in small print tell you that you have to return the bike every 30 min or they will charge you. Seems like predatory advertising to call it an all day rental if you have to return it to a bike rack every half hour.
Wish it worked on iwatch
by kellyo12 on 2018/09/30 23:20
Wish it worked on the Iwatch!
Great day at SA Missions
by E2006m on 2019/10/08 19:17
The BCycle/SWellCycle was a great way to spend the day riding on River Walk Trail. We switched bikes several times and it was a great day!
Doesn’t work
by Thebenj22 on 2019/02/18 23:18
Keeps not loading maps and then crashes when it tries to give me a tutorial.
Disfunctional
by Wolf Guy 89 on 2018/12/23 17:42
Basic uses like unlocking bikes gives errors and works so infrequently that it's not worth opening the laggy app over.
49 & Flyin’
by Mrs. Patty on 2019/09/06 21:07
I love riding the bike as part of my daily commute! 7AM: HOME-TEXRail-FortWorthBikeShare-WORK 5PM: Reverse Repeat
App Malfunction
by Rakesha98duh on 2019/09/19 13:09
App is very slow , crashes often (To the point where the app seems as a waste)
REFUND!!
by Ashlynn Lindsey on 2019/09/09 14:09
I rode my bike for 30 mins and then i put the bike down and canceled it! Never showed that it was charging me still or nothing and even on the app it showed that i returned it! Please Refund my card! They charged me $63!
Overcharges you by not giving you information.
by HaloZero on 2019/09/16 00:18
Doesn’t tell you how long you’ve been on your bike so they can charge you more. Extra $5
Doesn’t work
by 王梓杰 on 2018/09/26 17:44
I couldn’t check out bikes anymore. I typed the bike number but nothing happened! It made me late for my morning class 😭😭Please fix it.
App not working
by LO1991! on 2019/08/15 00:37
I tried signing up twice, with different emails and it would say error. Yet it charge me through Apple Pay twice. ???!!!
Couldn’t create an account
by Smittyou812 on 2019/07/25 18:26
Prompts for login but no way to create an account. Maybe make it a lot more intuitive for new users and visitors to your fair city.
Wasted my time, didn’t even get to use the app because it wouldn’t open
by Ghteergfsrtugfdf on 2019/04/18 17:44
Literally the worst app I’ve ever used, hate this company
Inaccurate info
by JT from CA on 2019/08/05 21:02
Drove from Omaha Nebraska to Council Bluffs Iowa because the app showed the Nebraska station with an X, not available. Walked back to Nebraska and rented bikes at the “out of service” station, not using the app.
Waste of time and money.
by Elosogato on 2019/06/24 02:41
Do not use this service. Literally the worst product of this nature in the market
All electric fleet in Madison
by Wally Graeber on 2019/06/20 17:53
Hills just became a breeze!
App isn’t working
by Arbors101 on 2019/02/02 23:47
Planned a bike trip and picnic. Got to the station and the app was not working. Wouldn’t take any forms of payment.
Super App Super Bikes Super Service
by Jojo hates apple 5150 on 2019/07/11 23:44
Seemless and easy!
Rip off
by Boycott Bcycle on 2018/10/01 04:11
Rode for about an hour and got charged $77. Called and emailed about it and they never got back to me
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