Screenshots
Keyword Volume Hits KEI Rank
cab app
9.94
9
taxi
15.60
9
1
ride
14.17
8
cab service
54.10
7
uber app for driver
54.34
2
uber panama
0.00
1
uber
349
1
Search Visibility
App name
Description
uber is a ridesharing app for fast, reliable rides in minutes—day or night. There’s no need to park or wait for a taxi or bus. With uber, you just tap to request a ride, and it’s easy to pay with credit or cash in select cities. Whether you’re going to the airport or across town, there’s an uber for every occasion. uber is available in more than 500 cities worldwide—download the app and take your first trip today. Requesting your uber is easy—here’s how it works: - Just open the app and tell us where you’re going. - The app uses your location so your driver knows where to pick you up. - You’ll see your driver’s picture, vehicle details, and can track their arrival on the map. - Payment can be made by credit card, cash in select cities, Apple Pay, PayPal, and more. - After the ride, you can rate your driver and provide feedback to help us improve the uber experience. You’ll also get a receipt by email. Need a simple way to get from A to B quickly? Take uberX, our most affordable individual option. Want to save money on your ride? Take uberPOOL—you’ll travel with other riders headed your way and enjoy a lower fare. Want to elevate your experience? Take a high-end vehicle with UberBLACK. And there’s still more options—whether you’re traveling with a big group, or need a vehicle with accessibility features. See if uber is available in your city at https://www.uber.com/cities Follow us on Twitter at https://twitter.com/uber Like us on Facebook at https://www.facebook.com/uber Have a question? Visit uber.com/help. Note: Continued use of GPS running in the background can dramatically decrease battery life.
Uber is meh
by pb&j88 on 2019/02/16 06:59
Put in la boom dance club and I was taken to the wrong address, off by 6 miles. I checked the Uber app and it said it was la boom night club even though it was the Los Angeles police department. I had to spend an extra 11 dollars to get to the correct place.
Flair!! Level... Chatskis’ !!
by Krunkelstilskin22 on 2019/02/16 05:24
..
Thanks!
by tomandjeana on 2019/02/16 04:15
Wonderful, friendly, and quick service!
Uber had been secretly identifying and tagging iPhones
by What's up user that 1 on 2019/02/16 03:31
For months, Mr. Kalanick had pulled a fast one on Apple by directing his employees to help camouflage the ride-hailing app from Apple’s engineers. The reason? So Apple would not find out that Uber had been secretly identifying and tagging iPhones even after its app had been deleted and the devices erased — a fraud detection maneuver that violated Apple’s privacy guidelines. But Apple was onto the deception, and when Mr. Kalanick arrived at the midafternoon meeting sporting his favorite pair of bright red sneakers and hot-pink socks, Mr. Cook was prepared. “So, I’ve heard you’ve been breaking some of our rules,” Mr. Cook said in his calm, Southern tone. Stop the trickery, Mr. Cook then demanded, or Uber’s app would be kicked out of Apple’s App Store. #deleteUber
You’re the best
by Minie1018 on 2019/02/16 03:29
I literally use uber to get to where I need to be it’s very easy to use and convenient for someone that doesn’t have car or don’t drive Uber your the best
Hit or miss
by smoothynkc on 2019/02/16 03:19
Sometimes you get a great driver very quickly, but sometimes, you get a driver that “is 10 minutes away” and then 20 minutes later he drops you, and then you get one that is 15 minutes away. 30 minutes later - they drop you. If I had dropped them, I would have been charged, but, like tonight, I waited over 45 minutes for the third driver to pick me up.
Great app
by Program reviewer on 2019/02/16 02:43
It’s a great app but now uber needs to work on getting the Uber driver app on the watch. Come on uber, I know you can do it, you have a ton of smart programmers so it wouldn’t be hard or take long to make.
Split fare fails
by Fnsjsfkakd on 2019/02/16 02:32
I uber a lot with groups of people, and we always struggle to split the fare even though we all have payment options. Whenever we accept someone’s offer to split, it says “split fare failed, select a payment option”. We have tried this with several different people and it never works.
So friendly !!!
by Aliciab14 on 2019/02/16 02:23
Great driver, super friendly !!!!
Steal your money purposely
by BinBinNguyen on 2019/02/16 02:03
They charged me $3 as an extra stupid fee something. This happened couple times a month. I reported it and they said will give me refund. And it’s been 2 months since they sent me that email and I haven’t seen any refund in my bank account yet. To be honest, I recommend Lyft rather than uber.
Five Stars!
by JeremyKeefer on 2019/02/16 01:54
Very prompt and friendly guy.
You’ll be hearing from my lawyers very soon!
by wish killer on 2019/02/16 01:22
Wow, took money, canceled rides, then blamed me for “payment issues”... yeah, no dude, you’re gonna give my ALL my money back. Either that or we go to court, you decide. I’ll be looking forward to hearing from you
Uber will rip you off
by Pisst off loyal patron on 2019/02/16 01:15
I have spent thousands of dollars in uber rides and loved the service however: When I had a trip in which I had changed my drop off address from a ride costing 30 dollars to a shorter address destination, Uber showed the fee was down to $5 yet uber still charged me the 30 dollars. There’s nowhere on their website for you to get a hold of customer service I found no way to get in touch with anyone I looked through all the help settings and all the channels they just re-route you so you don’t have ability to contact them and that is wrong. I’ve written multiple emails and have heard nothing back from the support team at all and it’s been almost 2 days after they took more money from me then they said they did last I checked that was illegal. They’re taking advantage of technology and taking advantage of people and that’s not right
Perfumebomb
by john$$$$$$7& on 2019/02/16 00:56
I don’t know why drivers feel like they need to overload our senses with cologne or perfume or whatever the hell they’re spraying in the car. Toxic environment in that car
Never got picked up and she added another fare
by kia029 on 2019/02/16 00:49
This driver is straight fraudulent my mom gets the rides for me this area is awful your issues screen need to be updated I want my refund. To lyft we go.
Tim
by GB Crusher on 2019/02/16 00:47
He is awesome!
Happy
by KatesHoyt on 2019/02/16 00:47
Super grateful for Uber!
App change
by T827262783 on 2019/02/16 00:32
Want to be able to leave a review during the ride. I often move on through my day and have no time to review after I leave my Trip. On my ride today, my driver made several dangerous driving decisions and I would have preferred to just rate him on the trip. I get that you want to give the driver a full ride to assess the full rating, but lost bad rating decisions probably happen well before the trip ends.
Overcharging for wait time
by UberConsumer on 2019/02/16 00:10
Uber drivers are not being checked on how they are charging their customers- I’ve been charged on numerous occasions for wait time when am literally outside waiting , on the phone calling the drivers to see where they are . I’ve contacted UBER regarding the issue - they’ve helped and returned my money - but it gets annoying having to check each ride and spend time writing to the company.
Bad experience
by kmoe52 on 2019/02/15 23:52
We ordered Uber in Miami, driver was lost never showed but we still got billed , first time this has happened but very disappointed. Driver even asked us how far away she was; how would we know? We used current location as a pick-up, that’s all we can do.
Uber ride
by Wedding 2 on 2019/02/15 23:50
This is my first time using an Uber and it was an awesome experience. Friendly driver, clean vehicle, just overall an excellent experience.
Nothing but issues lately
by sweetrose0999 on 2019/02/15 23:50
These past few weeks I have had nothing but trouble with the app. If I’m able to secure a ride, they have the drivers going all over the map and constantly correcting the location. In the end, either I or the driver has to cancel. I’ve tried reinstalling the app but it’s still glitchy. Each update is worse than the last
Great!
by rafael artiga on 2019/02/15 23:47
Love this!
Bugs and fixes
by Jeo the 4th on 2019/02/15 23:29
Hey can you pls fix the bugs and problems with your app?! It’s setting up a different location every time I try to call for a ride! Too inconvenient
Adam
by hdeilbgtuefjurggt on 2019/02/15 23:19
Excellent driver!
Honestly, It’s Shocking
by plies fan on 2019/02/15 22:51
I’m hard pressed to find another company with worse customer service than Uber. My personal favorite thing is when the app shows a 3 minute pickup ETA and then assigns a driver who’s 17 minutes away. Then they’ll charge you with a cancellation fee even if you cancel INSTANTLY. Or there’s the issue of driver’s being matched up and then just not moving towards your location. Basically just waiting until you have no other choice but to cancel and then collect your cancellation fee. Long story short, delete this terrible excuse of an app from your phone and just use Lyft. You’ll have a fraction of the problems and way better drivers whose cars don’t smell like old Newport cigarettes.
Use lyft instead
by xhejfirke on 2019/02/15 22:50
I experienced numerous trips cancelled for no reasons and replaced to new drivers every time I call uber. Their algorithm doesn’t work. It is a total mess. Use lyft instead.
Comparison of rates from one day to the next
by passengerRoger on 2019/02/15 22:44
I rode with Tomas yesterday on the same trip; only the origin and destination were reversed. The trip yesterday was $8 and change and the fate charged today was $11 and change. Shouldn’t the fares be the same?
Sometimes difficult.
by CartoonzInc on 2019/02/15 22:42
I am unable to tell where the drivers are when I request my ride and they come to pick me up. My friends are having the same issue with their accounts as well. We have also had drivers who are sometimes not mindful of pedestrians right away or stop signs and have had drivers yell at us for being on the other side of the road during Uber Pool when the pick up location doesn’t specify which side for us. It is very difficult, near impossible, to know where the drivers are when they’re on the way to come pick up riders.
Love the convenience!
by Butschlimom on 2019/02/15 22:41
Each driver we have had has been wonderful!! Great service!
Cathy L
by larisey on 2019/02/15 22:38
My rides have been great. The only complaint I have is that I can’t get a driver early in the morning. I work at 7:00 am. I’m very disappointed.
Over charged
by GIGi New York on 2019/02/15 22:34
For some reason the initial fee I expected for transport to LaGuardia was doubled. I am disputing this excessive charge
Disappointed Help Support
by Tonimill on 2019/02/15 21:58
The Help online support hasn’t been responsive. They have not explained how I can access my Uber cash/gift card already in my account. There is no direct line for app users to call to get help.
GPS problems
by DukeEnglishCustomer on 2019/02/15 21:53
Uber really needs to get a better gps. From the map showing the car going in circles to the driver thinking I’m in the middle of the road. I always have this problem. When my daughter shares her trips I can’t follow because it just the driver stuck in one spot bouncing back and forth. It also updates drivers at the very last minute for turns or merges. Please get better.
40 min delay to pickup when 7 min promised
by jim123459876 on 2019/02/15 21:38
I cancelled with driver 15 minutes before he arrived I dispute the charge My time is too valuable to wait so long. Multiple pickups for airport passengers after I ordered mine. Cancel the charge James O’Donnell
user friendly
by pinaypride1977 on 2019/02/15 21:27
easy to use, fool proof!
Gift card not working
by tALLblackTREE on 2019/02/15 21:22
I sent my mother a gift card and she has been unable to use it. Uber support is not responsive, also does not have a telephone to contact support.
Uber App not working
by n6590j on 2019/02/15 21:14
We had to try for over half an hour to get connected to the app. Kept getting a message that said there were problems with network. Finally did get connected and driver was great
Wonderful
by Ken Doll 13 on 2019/02/15 21:11
I have a voided Uber, but I used it today and was so pleasantly surprised I loved it I’m so glad I used it
Dispute the wait charge
by video poker guy on 2019/02/15 20:52
Driver missed our pickup and had to get back in traffic. Worried about missing our flight schedule.
iPad version
by Kingmosess on 2019/02/15 20:47
I just think the iPad version of the app should have a horizontal feature
Uber
by RJ1968A on 2019/02/15 20:46
The option to add a gift card balance is missing. Please put it back.
Failed
by stuck in Austin on 2019/02/15 20:20
I want everyone to know how upset I am over waiting almost an hour only to discover the driver was in another part of town so I called before he arrived and was told I could cancel. Then to add insult to injury, they charged my card $5. This is my third and last attempt to use Uber. All 3 times were a bad experience including the first “free” trip which cost me $80. Fortunately I was able to get a Lyft with no trouble at all. This fraudulent $5 charge has completely ruined your reputation as far as I am concerned. One star is not low enough.
Driver calls and you can’t call back. You guys are going backwards. Should have used Lyft
by Dino in SoCal on 2019/02/15 20:17
Bad
Victor! = Victory
by TopChefX on 2019/02/15 20:15
Man. I can’t begin to explain. Victor was just amazing. Unbelievable guy. Good conversationalist. Absolutely perfect.
Bad service
by ssssssgggs on 2019/02/15 19:59
I was charged 35.0 plus change for a ride I never took. I waited over an hour and was never picked up. Unhappy and disappointed
Jump Bicycle
by Talking Heads BDTH on 2019/02/15 19:54
I cannot access any of the Jump Bikes in the downtown area, when I need quick transportation and its not available for multiple bikes. Having to walk home is not cool!
Great driver, terrible navigation
by Findoan on 2019/02/15 19:50
Not a fan of being told my driver is one minute away, then watching him drive right past me in the rain because your navigation app took him in a circle around the neighborhood.
Driver
by hrb_71 on 2019/02/15 19:36
Michael is 1 st class! Thank you!
Anne review
by Jim King Harbor apts on 2019/02/15 19:22
Anne is a very good driver, conversationist and seems like a very good person as well.
Awesome Driver
by Moe3LBC on 2019/02/15 19:20
Very Nice and communicates very well! I loved his story of his life! Blessings on Blessings
When Drivers Take Long to Pick Up Location
by dgdftw123 on 2019/02/15 18:34
As a frequent Uber user, I would say something that has happened more than it should is drivers taking long to go to the pick up location, for example, I ordered a Uber at 12:13pm, why is it that I still have to be charged a 5$ cancellation fee when the driver can’t even get near the location and keeps making turns to the wrong place? If the one taking long and wasting my time is the driver, nothing having to do that I misplaced the pick up location or wasn’t there in time. Please look in to that, because after awhile of time wasting, it starts getting very annoying.
Uber rip off its drivers!
by joeking169 on 2019/02/15 18:07
Simply put, Uber makes a dollar while all the drivers are making a dime driving in their personal cars! It’s truly sad that Uber makes almost as much as the drivers in most trips and they aren’t doing any of the work driving let alone the cost maintaining the vehicle! DONT USE If you don’t wanna see drivers getting ripped off!
No pick up
by PGA 1191 on 2019/02/15 17:36
Yesterday I arrived at Miami Airport ordered a car and he never came then they issued a second car and he never came so there was another Uber driver there Who was not assigned to me that I was complaining to because I have an injury and I was standing there for 20 minutes already so he wound up giving me a ride and told me that I should let you know that I was waiting there for 20 minutes exactly in the spot that they requested door 10 in arrivals so you charged me six dollars but you should be paying me for the terrible service I have use the service three or four times before and it worked great but yesterday was terrible please advise Best P
I can’t update it
by Славка Голиков on 2019/02/15 17:25
When I open app, it says me so I must update it. I tap update and see message in the appstore: App Not Available. I don’t want to change my region. What the hell?
Love love love it!
by hokagayyy on 2019/02/15 17:17
I love uber and use it often, and I noticed there is a new feature in the app where I can add trusted members or Family members to allow them to see where I’m going. However, the app won’t allow me to add them and keeps saying that the numbers are invalid when they are very much valid! How do I get around this issue?
Proud
by jbrown00255 on 2019/02/15 17:15
Great service
Alright but...
by CatherineChang on 2019/02/15 17:13
If the driver cancels on you there shouldn’t be a fee. Drivers have canceled on me when they were outside or near my house and I wasn’t taking long either. I’m there outside waiting for them and if they’re lost they should just call but they don’t. And sometimes if I call them they won’t even pick up. Other than that drivers need to be encouraged to actually look at the street signs instead of just paying attention to the GPS because the GPS is not always right.
Wrong driver picked us up
by baybreezesteve on 2019/02/15 17:10
We were waiting for a white Honda Odyssey to pick us up. A white Honda Pilot picked us up. The driver got out loaded our bags and we headed to our destination. Next thing I know I’m getting a call from a driver that I cannot understand yelling at me. I understand the confusion, but really didn’t think it was fair to charge me a cancellation fee. No big deal but I just wanted to express my frustration over a cancellation fee when I was in a Urber vehicle heading to the destination I had ordered
Good driver
by TBarbiasz on 2019/02/15 17:05
Friendly and professional.
Very Professional
by jimbo-42 on 2019/02/15 16:52
John was gracious, personable, and arrived quickly. Uber is lucky to have him.
Outstanding app
by bronxNNY on 2019/02/15 16:46
I’m so happy with Uber customers service they really care. Thank you
GPS is wonky
by Haha c on 2019/02/15 16:45
STOP BRINGING ME TO THE BACK OF MY LOCATIONS
Conveniently wonderful
by Nene3617 on 2019/02/15 16:38
Uber is the best thing to innovative technology and transportation ❤️
Fraud in UBER (3TL 962-Carlos)
by Frank J. C. on 2019/02/15 15:10
Managing Director UBER - Ref: Fraud in UBER (3TL 962-Carlos). Thursday, February 14, 2019 Dear Sir, I am very disappointed and angry with UBER. I want to make a complaint about Fraud in UBER (3TL 962-Carlos). He didn’t take me any place I have got photos. It’s a FRAUD. I want my money back a compensation IMMEDIATELY. I am looking forward to hearing from you. Frank Carro
Amsterdam
by american in Amsterdam on 2019/02/15 15:00
I ordered a ride from a specific restaurant. Waited and waited. The driver texted me in Dutch to go to another location. The waitress sent a reply to him telling the exact spot we were waiting. He did not come, so I sent a text in English (the only language we speak)to cancel the ride. Then I received a 6 euro charge. This is not good business . We will not use Uber in Amsterdam again.
Solve this issue
by fatema Dorothi on 2019/02/15 14:46
I have a complain. Everyday I take uber for going back to home from dhanmondi to bashundhara r/a and it usually charges me 350/- to 500 tk or a bit more than 500. Tonight i called uber , and it showed it will charge 664/- but when i reached at my home the Driver's phone showed 1120/-, but my phone showed 664/- ! He said I’ve to pay him 1120/- And i gave him 1120 tk. Why this happened? Resolve it as soon as possible otherwise i will take action.
Charge reversed
by MMsiny on 2019/02/15 14:38
I love Uber. I was recently in Washington DC - waited a while for my Uber ride and then the driver cancelled my trip. I reinitiated my ride, was picked up on two minutes only to be notified that my previous ride, cancelled by the Uber driver was charged $5. While in my new ride, I protested the charge and it was deducted from my account before I arrived at my destination. Great service, but there may be a flaw in the process. I shouldn’t be charged if the driver cancels the trip. Thanks
Downhill Quality
by alexisdawnxx on 2019/02/15 13:51
I use Uber three times a day almost every day and I’ve noticed the quality getting worse and worse. Wait times are terrible and pick up routes are terrible. Uber tells my drivers to drive where there are no roads and say they’re “2 min” away when they have to go a different route that’s actually 5 minutes away because the first didn’t exist! The prices are increasing for decreased quality. Today I had someone pick up at a wrong address and then cancel and I had to find a new ride that was more expensive. I’m so tired of this honestly.
Uber
by nonametravelers on 2019/02/15 13:11
There was NO wait time. We were out in front. Driver took the wrong exit which cost us 5 min. Otherwise he was a fine conversationalist & very pleasant. Didn’t appreciate his offer of a religious brochure when we arrived @ airport.
Frustrated
by roc929 on 2019/02/15 12:42
A little frustrated! Last night I got an uber that was supposed to be 2 minutes away! Then when I hit confirm the time changed to 20 minutes...it took 36 minutes and the driver was sent to a location in a plaza across the road! She called me and finally got to me but then on top of all the time I waited I was charged a 40 cent wait fee! I feel like I was the one who waited the most especially those last 4 minutes standing in the parking lot alone! So right now I am not happy with the app!
Uber makes my life easier but its map isn’t always accurate
by Lida abdollahi on 2019/02/15 12:39
I use uber daily, everything about uber is great but its map sometimes is not accurate and makes me and the driver confused. Sometimes it’s slow to tell the driver needs to turn and he or she drives a longer way to pick me up. As long as it’s few minutes longer I’m fine, but when it’s really cold or when it’s night time, it bothers me. Uber should work on their map. It solves the confusion.
Wrong charge
by 175knots on 2019/02/15 12:35
I use for the first time And immediately after Its show double charge , a cancellation fee And a wait fee of 55cents I feel its a fraud I will refuse the charges, i will pay only for what I contracted and cancel the app Its a scam
App failure
by rlthornton19 on 2019/02/15 12:02
No stars, as I can’t even download the app. I have been trying for days and keep getting a server error code. I would love to use the service but can’t since the app won’t load.
Navigation
by ReggieTez148328 on 2019/02/15 11:50
Find better navigation system do something before y’all ratings do a dramatic drop.
I hate Uber
by 🖕🏽 off on 2019/02/15 11:45
EVERYTHING IS A LIE UBER IS MADE FOR CONVENIENCE BUT IT IS VERY Inconvenient always a problem the system is wack you over price rides and the pool idea is the most stupidest
Bad at times
by JacobM003 on 2019/02/15 11:24
they do a really bad job of letting you know a head of time where the car is. i was late to what i needed to go to on numerous occasions because it says the car is 5 min away but than when order changes it too something like 16. other times it’s great but because of being late so many times i have to write a bad review.
Drivers are great
by AliLyons on 2019/02/15 11:03
Lately I have some really awesome drivers. One of them was hearing impaired and it was the coolest thing to communicate with him. More hearing impaired drivers please!
Horrible service
by Fabio Freezy on 2019/02/15 08:07
My friend ordered an Uber. Their phone and wallet is still in the driver’s vehicle. There is no custom service number that can help us. Any suggestions involve using the phone that was used to order the Uber. How can we do that when the phone is in the driver’s car. I have tried solving it with my account. Contact me ASAP if you can work this out. This is an irresponsible company with no customer service representatives.
Worst Estimate Times
by SageLST on 2019/02/15 07:07
I waited in the rain for my uber for 10 minutes when he was “3 minutes away.” Then he cancelled, so I had to wait another 10 minutes in the rain. This has happened multiple times.
First time using UBER-excellent!!
by jabr57 on 2019/02/15 06:32
Our driver, Ali, was fantastic and everything went smoothly.
Uber stop work.
by Diam10 on 2019/02/15 05:38
Uber stop work at Russia. Need update app but no update at Russia. 🤷🏻‍♂️
No ethics
by nbamike on 2019/02/15 05:25
Just google "uber" and see all of their terrible practices. There's clearly no sense of right and wrong at the company. I'll stick with Lyft, where they at least allow drivers to be tipped through the app. Hope Uber learns a lesson in integrity, rather than just how to recover from bad PR.
Not trustworthy or worth it
by litkdm on 2019/02/15 05:20
After this incident, I do not trust Uber and will stick to Lyft in case of car emergencies (they are cheaper than Uber anyway). I tried ordering an Uber but there were no drivers in my area so I cancelled it but they still charged me full price ($19.28) for the ride I never even took AND cancelled. Not only that but for some reason they DOUBLE charged me so now they’re taking $38.56 out of my pockets for no reason. Tried contacting them and they basically said they can’t help me because they can’t find the trip..Enjoy the free money Uber. You’ve lost another customer!
Terrible Customer Service
by It'sMJ on 2019/02/15 05:15
I’ve never had worst customer service than Uber. I had an issue that should’ve been solved in an hour but because there’s no phone customer service I kept on getting emails that insisted everything had been fixed. It’s taken me a week and nothing has changed. I keep on asking to speak with a person who can actually help and they do nothing. I’ve never been more frustrated with a company than I have been by Uber.
Jessica
by Indyhome5 on 2019/02/15 05:14
Michael is the best driver ever! Love him!
Uber is scamming people
by badal subba on 2019/02/15 05:10
Uber is stealing money from people. The Uber gift cards are scams. I spent 25$ on Uber gift cards and it didn’t work.
Improvement on location accuracy
by Banoozi on 2019/02/15 04:38
The last 2 times I’ e used the app, the timing of when it says meet the driver, has not been accurate at all. Usually had to wait another 5 min
Uber didn’t show up,
by Royjoyboy on 2019/02/15 04:36
We waited on a cold windy curb for thirty minutes and the Uber driver never showed up and now I’m supposed to pay 5 bucks for cancelling? We had to call a Checker cab that cost us ten dollars. What’s going on?!?
Don’t use Uber pool express
by mowilj on 2019/02/15 03:40
Had to wait 5 min to find a driver, then 10 min for the driver to arrive, all in the cold while carrying heavy groceries. All for a distance I could have walked in 30 mins. But the app wouldn’t let me cancel even though the driver hadn’t even shown up by the time the estimated arrival time passed.
Great
by humdala4737 on 2019/02/15 03:34
Can you please add an option to avoid toll roads
Mawoouse Driver
by RorieB on 2019/02/15 03:31
My sister is visiting and is an experienced client of Uber. Today is Valentine’s day. We had upper east side reservations at a wonderful French restaurant. Our first driver got lost, had to keep asking directions by using a translation app on his phone. I speak a second language and was compassionate but that went out the window when we were overcharged. My sister paid $81.12 for a trip from Wall St to East 60th st. The trip was the exact same one in which cost $29.12!! He overcharged is but recalled one word in English after paying him: “Perfect!” It wasn’t perfect. I will wholeheartedly recommend Maeoouse, also a driver from another county. An acquaintance of mine also drives for Uber. I will let him know of our experience. We had an excellent one with Mawoouse. He was fast and professional!
Weak sauce
by E-fins on 2019/02/15 03:22
Why am I being charged 24 cents for wait time when I’m standing in my driveway when the driver pulls up? Not a lot of $ but when multiplied by all your customers many millions, help me understand this before I cancel l my account
Aight
by The_Lil_Lebowski on 2019/02/15 03:10
Sometimes is glitchy in the pick up spot. Really like the ability to send receipts by email and to Concur.
Uber
by meatn3 on 2019/02/15 02:47
This is the best and only way to get around wherever I am.
Great driver
by clllaaaabbbbb on 2019/02/15 02:43
Would definitely recommend to anyone in the SOBE area
$10.75 ==> $479.80! Lack of checks and balances
by Security_Professional on 2019/02/15 02:37
I took a $10 Uber ride and checked my app the next morning to see a $480 bill. Two days later (with much time and effort on my part seeking progress), Uber has credited most of the erroneous billing (as of this posting, Uber is still proposing to charge me ~2x my bill). I own and run a services business in NYC and am not a stranger to the challenges with customer service, but I have to say that I am really disappointed by how Uber has responded slowly and not effectively. I just downloaded Lyft’s app. Wish me luck!
I am not happy
by potential lost customer on 2019/02/15 02:22
Your driver could not find me. I was charged for a ride that never occurred. Do you care? Jim Czaja phone 708-846-2466
First Daytime Uber Service
by rhhiufudg on 2019/02/15 01:36
My first pick-up location was at the customer parking of the car dealership. We rode an Uber service of a minimum price to go to Community Gatepath (drop-off). The service was unfair because of somewhat, lacking navigation. Anyway, we were able to make our destination on time as possible.
Complements and recommendations from a satisfied customer.
by Kendall rider on 2019/02/02 18:41
I wish to let Uber management know that I am a very satisfied customer. The Uber service is great their drivers are well trained they’re nice to people and the cars are very good. I am legally blind and DAS use the Uber constantly. I have a recommendation to make in order for the application to be even more useful and the service as well to people like myself who have low vision or are legally blind or blind. It would be a good idea if Uber sent a picture of me of the passenger to the driver before the pick up time in order for the driver to be able to identify the passenger. Needless to say that being legally blind I cannot see the driver however the driver can’t see me if they have the picture it would just make it much easier on both of us during pick up time especially in crowded places. I also wish for Uber to participate in the para transit or special transportation service also known as STS in Miami Dade County Florida. I know that there are other cities such as Boston Massachusetts and Alta Monte Springs in Florida which allow Uber in all the ridesharing services to participate and supplement the para transit or special transportation program. This would give us people with low vision blind or with any disability the opportunity to have transportation on demand and not have to call in advance 24 hours and at the same time have to wait for other people to travel and to be dropped off
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Uber App Feedback
by Stamley Harrelson on 2018/12/21 21:48
Complaints always seem to be first on the mind when rating. So before launching that, I will say that the quality of service is higher than all others in the same class of rider apps and service. However, the change to anonymous calls to drivers and anonymous texts is highly questionable since its the only option. And who could blame them for not answering. It’s not like one is likely to be calling to chat about the weather. Rather the normal scenario is that the time to arrival just doubled, car is headed in the opposite direction than the app indicates and you are already 15 minutes late for your appointment because the past two drivers cancelled the ride after you waited 8-10 minutes. And Uber has no customer service in real time- so at best you can report whatever and a couple of days later you will receive a well groomed response but in real time you are on your own. Transportation in NYC has been revolutionized by rider apps. And some are actually cheaper than the old stalwart, a yellow cab. But that’s not our Uber which is at the top range on average but doesn’t spike to ridiculous 4-5x normal price during special periods quite as egregiously as one of its competitors. So if you are new to the city, take the tips and if you are Uber, do better since you are absolutely being paid to do and if not, another will fill the gap. That’s what rider apps have in their future according to my hopeful prediction.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Would have been five stars, except for the extreme fluctuations in the fee.
by RustyNance on 2017/12/09 19:12
Would have been Five Stars, except for the rate structure. Like many, I recently got stuck in The Atlanta airport after a blizzard dropped an incredible 1 inch of snow. After spending way too much time in an airplane on the ramp the flight was cancelled. No rental cars or hotels. Decided to check Uber for the gate from Atlanta to Columbia SC. First time I checked it showed over $500 for an economy car. Ruled it out at that point. The boss wanted an exact number so I checked again, due to old timers disease. Price fifteen minutes later was $377. That made me curious so I kept checking the rate. The price fluctuated wildly from a high of over $600 to a low of $189. I waited until the price was sub $200 before I booked. First driver cancelled before he picked us up. Got billed $6 because the driver most likely didn’t look at the destination until he was almost ready for pickup. Had to start the process over again at 3:30 am but finally got another $189 rate. The fact that I can get a car at that time of the morning to make the trip is great, but the rapid and extreme fare changes are ridiculous. I can understand adjusting prices based on demand, but increases of 300% over 10 minutes is extreme. Will use again, but if you are going further than around the block, it may pay to check the fee multiple times before formally requesting the ride.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber lover ❤️
by Cassandra27 on 2017/10/26 18:43
Convenient and reliable means of transportation. Gets me from point A to point B without any stress. Tells you the cost of the drive and the time you will arrive to wherever you’re going before you confirm the trip. I love being able to see on the app the name of my driver, the driver’s vehicle, the driver’s previous ratings and the Uber drivers exact live location on a map as I’m waiting to get picked up. The contact information of the Uber driver is readily available to communicate for whatever reason; for instance- if you’re in a plaza, mall, or gated community and need to let them know what to do or where to go. You can also schedule an Uber to pick you up at a certain time and/or day, too! I use Uber to get dropped off to a one-hour therapy session and I schedule my Uber in advance to pick me up at the time my session is over so when I’m done, there is not waiting and I get right into Uber to go home- it’s such a great feature!! Another good thing about Uber is while in the Uber heading to my house, I realized I needed to stop at the store first. The Uber driver had no problem stopping and the driver waited while I got a few things at the store, and took me back to my home. I recommend Uber to everyone! 5 stars in my book :)
False charges $200!!! and poor customer service
by C6Lucy on 2018/11/03 14:50
I took my second ride with Uber (the return trip home). After we were at home I started receiving multiple charges over the next few hours. They were charging me for strangers fares. It is unacceptable that my payment method was compromised so severely. I do not trust this company at all. Then when I emailed them about the issue their response about my ride was continually incorrect. They told me I had more than four people in my ride party: wrong, we only had two which I luckily can prove. However they were adament in every response that we had more than four. That is a terrible feeling. I believe this is a communication error between our driver and Uber because our driver did not speak any English. In addition, They documented the wrong drop off location, which I am to assume was where the next client pick up must have been. I was already bothered that the return trip cost double what the first trip had cost. Then to be dealing with all of this the rest of the day was rediculous and stressful. Based on how they refunded me part of the fare and what they wrote despite my details in my message they do not underafand which trip I actually took and clearly mistook me for one of the other dates. My total charges by the end of the day were almost $200!!! This app is not secure for your payment method! They will not let me deleate the payment method either! Now I have to get a new card. This is not how I wanted to spend my vacation.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Customer Service
by FLC88 on 2019/02/14 22:48
Disappointed with Uber customer service department. Have left one item behind in an Uber one time during all of my rides over the years. I contacted my driver directly to facilitate a return - they initially provided me with their phone number but then proceeded to ignore all my attempts at contacting them. I even offered to pay them for their time. Uber didn’t do much to help - they tried to contact my driver as well - and they were not able to reach her either. That was it. End of their attempts in helping. After a week of this, I asked for them to do something more, and they said I could file a police report. They didn’t answer my questions on what happens to a driver they cannot get in touch with. They are not reachable by phone i.e. it is not possible to have a real conversation and come to a real resolution. It is a bunch of messages sent back and forth via the app - nothing of which does anything to actually help. Would love to see you guys build out a more dynamic service department, would love to have a singular person as my contact until my issue is resolved, would love to see you guys spell out some policies / procedures on common issues riders and drivers experience. Happy to provide further ideas for improvement. Want to see you guys succeed and for your employees, drivers, and riders to all have pleasant experiences.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
English speaking drivers in the USA should be a requirement
by DropKickChip on 2018/09/14 13:33
The state that I live in requires all driving services to be able to communicate in English. How is it that a good 50% of the time when I get take a ride, my driver can not communicate in English. This is incredibly frustrating and a huge safety concern. Because the GPS is really not that good, I call my driver to give them my exact location for an easier pick up. If they don’t answer the phone then I will text them. When I don’t get acknowledgment on the text or a phone call back...... I know at that point that I’ve got another driver that doesn’t communicate in English. Passengers need to be able to communicate with their drivers, for pick up locations, for drop off locations, for different routing directions because Uber GPS is not very good. Consistently I will have drivers dropping me off in the wrong location...... because I cannot communicate with them to simply say, drop me off on the other side of the building...... Where I live it is actually the law that drivers must be able to communicate in English!!! How are you getting away with this Uber?? Every driver I get from this point forward that does not speak English will get a one star rating. I have convinced all of my family, friends and colleagues to start doing the same. Eventually Uber you’ll get the idea that drivers need to speak English in the USA.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Worst drivers EVER!!!
by Iota-man63 on 2018/12/16 02:07
Do you guys recruit the country’s worst drivers (service wise) to represent your company??? Why do they all need to tell me what I booked when I speak on something. Ex: I book express and walk to my pick up on time...corider isn’t at pickup point and does not accurately communicate where they are or how far...the driver is searching a whole 5-7 minutes and nothing. I politely suggest reaching out again but cannot spend 10 more mins looking for one person and the driver then reminds me “you booked express” as if that means I relinquish my right to show up to my own destination on time...and that maybe I should have booked uber x if I needed to be somewhere. Another example your app/driver cancels on me and repairs me with a new driver. The new driver is already at the location but I still must walk. I used the app to communicate I am en route and am not far away. 2 mins later the driver calls to tell me I booked express (subtly implying they are about to cancel) when I literally reached out in advance to acknowledge and communicate my distance. Icing on the cake is when said drivers barely or don’t speak English. I’m all for equal employment opportunities but if the drivers can’t understand the riders on a large scale what good is the app with a language barrier. It’s more to a “taxi service” than following a gps. 3 years into using the app but what do I know right...
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
I have a ❤️ hate relationship with Uber
by Lildreamer2003 on 2018/12/30 16:14
I use this service at least once a day. Over the last couple days though I’ve had horrible drivers that I’ve had to contact Uber about. I give them credit though bc when I write them they get back immediately and they at least try to rectify the issue. With a small credit or something. What I dislike is that a driver will accept ur ride but then take 5-10 mins to leave their house. Other times they are on the road and arrive in a timely manner. I had one driver refuse to let me stop at a fast food restaurant. I had another that missed the turn and ended up costing me an extra $7 for a trip I take frequently. And actually the day that happened I sent my friend a text sharing my location because we were lost, he ended the trip, and I had no clue where we were. I feared the worse. Anyway that’s my rant. I still ❤️ Uber and will continue to use them. The great thing is that if you rate a driver poorly, Uber won’t match u with them again. The bad part is, u have to add all stops BEFORE ur trip. It’s not like Lyft where u can add a stop while ur already in the car.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Angry customer
by Janeth 'too beast' Silva on 2018/08/25 17:35
I just went through the most frustrating situation and uber did nothing. I ordered an uber to get to work just like I do every other day with 30 mins to spare to get to work on time (it only takes 12-15) mins to get to my job) once I got matched with a driver it let me know the ETA was 2 minutes. well first of all the uber driver could not figure out how to get to my location he did so many rounds by the entrance but never thought that’s where he should go I messaged him through the app to explain a little better that’s the entrance he should go through but disregards it then he finally calls me (this is already 10 mins into me requesting an uber) and asks where to go I talk him through it and says ok I’ll be there in a minute again he does two rounds but doesn’t go into the street I told him to another 5 minutes pass and finally I see his suv arriving a few feet away from me I go out into the street making it obvious I’m there and he just does a u turn and goes back to where he came from and cancels my ride. Are you friken kidding me I’ve already lost 16 minutes and they charge me a $5 cancellation fee when I didn’t cancel anything ! I disputed and they returned the $5 but how does this help me ? You’re just returning 5 that were already mine and now I’m late to work I should be getting a discount or 5 dollar for you cancelling my ride this app is THE WORSE APP!
My Uber’s have now picked up the wrong person twice
by zoe.2222 on 2018/12/02 00:14
The Uber pool system definitely has some issues. To start, my Ubers have picked up the wrong person twice. A week ago my Uber picked up the wrong person, let them change the location of their drop off, and then charged me for the extended trip. Having used Uber many times before, I assumed it was a fluke and contacted Uber and received a full refund. However, this happened again today! This time I knew better and canceled my ride, right when I got the notification that I was on my way when I was still waiting on the curb. I got charged a cancellation fee, because I canceled mid trip. I tried calling the driver multiple times to no success, and was forced to contact Uber AGAIN. While Uber’s costumer service has been satisfying in the way that I have gotten my money back, the amount of time I have wasted these past few weeks has been irritating to say the least. I have spent at least an hour waiting for Ubers that weren’t coming, and trying time and time again to call another Uber. I have been late to several events because of this, and have been forced to use Uber x instead of Uber pool because my pools have canceled on me or taken the wrong person. Uber has been a waste of money and a waste of time, and it doesn’t help that they don’t have a costumer service line so I can talk to a real person.
App is working poorly
by qbrown620 on 2018/09/23 17:04
Uber was working great for me but as of the last week or so, it has been terrible. I keep trying to request a ride and then a driver is found for me but the driver never comes. I had to cancel like 3 rides, two I was charged for. I literally can’t request a ride with Uber anymore. I’m not sure what’s going on with this app but something needs to be fixed. I use to love Uber, I use them very often for work and personal. I got a credit for my fees I was charged for a cancelled ride and was issued a credit. BUT I STILL CANNOT USE THE APP AND REQUEST A RIDE TO EVEN USE THE CREDIT. He navigation is always off. Drivers asking me where to go, or the navigation just goes way out of the way making a 15 minute trip into a 30 min. It’s ridiculous. I really want to continue using Uber but I can’t keep getting cancellation charges for something that is Uber’s fault. I requested an Uber and it showed that the driver was on the way. It said he was literally a minute away. I called the driver 3 times and I got no response so I cancelled the ride. And I got charged. Same thing happened twice. I’m very disappointed. I hope Uber can make it worth the customers while to persuade them to stay. Because the competitors are looking good right now. They are a tab bit more expensive but at least the competitor is reliable. That is more than I can say for Uber as of late.
Don’t Try To Contact Customer Service
by eappleme on 2018/08/19 23:58
I have been using Uber for years. The drivers are (usually) great and the pricing is (usually) fair. In all the years I have used Uber, I have never once been satisfied with my interactions with Customer Service. They don’t read the support messages sent and just respond with a form letter that they generate based on the first few words of your message, or just which option you initially select for the support topic. I have sent detailed messages, even going so far as to bullet point the issues I have had or the troubleshooting steps I have taken, and I get the same message each time: Did you try updating the app? Did you try logging out and back in? Sorry, we can’t help you with that. I am trying to purchase a ride pass for the third month in a row and every time I go through the link in the app it tells me I need the app to complete the purchase. I try clicking the link in my email. I need the app to complete the purchase. I contact support. I need the app to complete the purchase. I am incredibly frustrated with the lack of care shown by customer support. My issue is not with the app or the company I guess. I read through the list of reviews after mine and they all were responded to by a “let’s make sure we connect message and one contact medium” so they obviously don’t care about customer service.
First Time User
by lakelake2 on 2019/01/13 15:55
We arrived in Fort Lauderdale on a evening flight and after picking up our bags submitted our request for UBER. I put in the address of 555 NW 62 St Fort Lauderdale as that was the of the Hotel we had reservations (Sheraton Suites Fort Lauderdale) I got a message saying I needed to move to the ride sharing area at the airport. Saturday night at this airport was extremely hectic with dozens and dozens trying to use UBER. During this time my back back with laptop and many other valuables was stolen. A witness reported he seen the guy take it and re-enter the airport. I went in and reported my loss to airport security. Returning I got a message that my ride had expired and would have to resubmit request. I did and another Uber driver was on his was. I asked him if he had the address 555 NW 62nd St and he said he did. I then said that it was a Sheraton Hotel and was not far away. He said ok. After a few minutes we asked again although his English was pretty much non existent he said yes 555. Shortly we found out we were on our way to Miami. He then let us out at Wendy’s way south of Fort Lauderdale and said I would have to “request a new driver sorry”. So then we got another Uber that delivered us to the right address. If the driver spoke English the situation would have been resolved earlier. Our first experience with Uber was not a good one costing us over $60 to go just a few miles.
Unsatisfied Customer
by jasmine morrow on 2019/01/08 21:58
Although this is a billion dollar company that still doesn't make it rite to treat your customers as if they don't matter. Today I had the worst experience w/ uber & i've been riding w/ the company since it started! I had a driver leave me as well as hang up on me due to miscommunication. I was on a uber pool ride, I understand that there are pick up locations. I was walking towards my pick up location while on the phone w/ the uber driver (Jesus), he hung up on me & cancelled my ride. I requested an uber for the second time & he was the driver again. I called an abundance of times which I have the records of my call history to prove that, he stopped answering for me. I called again & he answered stating that he was parked 2 blocks over at the "pickup location". I asked if we could stay on the phone so that I can meet him; w/ frustration in his voice he agreed. I walked in the area he stated that he was in, he was not there. I told him a landmark of mine & he drove over immediately! In less than 1 minute! The moral is, I was charged a cancellation fee along w/ cancelling & I never cancelled my ride. I would like my money back as well as would like to report this driver. I was traveling w/ minimal funds, it'll be nice for uber to have an "oops we charged you" here's a free corteous ride due to UBER mistake! I had no $ to get another uber & used my last on a ride I never took!
Uber unavailable in your location
by manimtim on 2018/09/23 04:29
So it’s been a week since a hurricane hit our city and I’m disabled and have brain injury and limping and seizures from the accident and it is my only sores plus another app for rides cause I don’t do taxis and ever since I go this notice they are unavailable, I talked to some Uber drives I know and they are mad too cause this there sores of income and they can’t pick anyone up. And they try to call or email and they get no answer So for the past 5 days I have had to walk in the wet and tree limps and sand every where and dirt, with that said a Uber ride is 5-7 minutes for me and walking is about 30-45 minutes depends on traffic and stuff in the way helps me out but I had to walk with all the conditions I have; I’m kinda upset that they or the number you call to find out when they be up and running I get nothing and the regular Uber drivers I know don’t get an email or why they are down and they are losing money and income for themselves. I’m just upset that when your on the app seeing that they should tell us a start or approximately time frame and also for the drivers and they need a better and easier email and phone number for the complaints or for natural disasters. No warning like no other.
Hacked after a week
by JL64 on 2018/05/01 13:39
I’ve had Uber exactly one week and received an email and text stating my acct settings (phone number and emails have changed and if I did not do this to go to the link provided. I have been emailing back and forth now for the better part or four hours. First they wanted name, phone number, and some recent trips I took. I sent those. Then they wanted me to reply to an email and write in my email address to prove it was me. Did that. Another email came requesting I send more info on the trips I took. Sent that. Then I get an email requesting a screenshot of my own phone number in my contacts list. Done. Waiting for the next email requesting additional info...all the while my acct is possibly hacked and could be used by someone if that is the case. TERRIBLE CUSTOMER SUPPORT at this point! Going on Day2. They managed to finally reset my account and allow me to login in to the website but the app still does not work. When I open it, it goes directly to a sign-up screen for new customers. It does not allow me to login with existing credentials. Even if I try to use them, it tells me they are already in use. I’ve deleted and reinstalled the app twice and still have the same issue. I do have options...I can use one of the other services out there, but I really did like Uber the few times that I used it....so please get this app fixed!!
4th time a driver hasn’t picked me up
by TrevorM89 on 2018/01/20 22:51
This is the 4th time ever a driver has accepted my ride ONLY to stay exactly where they were when they agreed to pick me up! Not ever evening moving toward me at all!!!!! And just like the previous times, I’ve called and texted the drivers to figure out why the app shows they have not moved, some 5, 10, 15 minutes later!, only to be ignored. And like each time I REFUSE to “ cancel” the ride as the driver will collect 5 bucks of mine if I do. So instead I leave the app open in the background FOR HOURS until they cancel it on their end!!! I then have had to, 4 times now!, find an alternative way to get where I am going! These drivers are doing this on purpose to sit at home & collect these fees for accepting rides the NEVER INTEND TO PICK UP! They are hoping on you canceling!! BUT THERE IS NO WAY TO REPORT THIS TO UBER!!! There is no way to leave feedback for the driver regarding this issue. Uber cares not about its customer base, and their system for accepting user feedback shows this. I am very disappointed. I understand this is a driver related issue, but I rate this app poorly because I’ve searched through all Uber’s “ report” options & can find no way to report this type of behavior nor a way to get back the time I’ve wasted because I’m charged for the defrauding act of bad drivers & left w/ no course of action to remedy this problem.
HUGE L on the UberPool
by Brad palsey on 2018/09/20 15:23
Took an Uber express that was priced at $4.55. Matched with a Co-rider after I got picked up. GPS says the co-rider is in the middle of the street so the uber driver drives an extra 3 miles driving around in circles looking for my co-rider. He (the driver) doesn’t respond to the other riders text messages or the one phone call she made. So she (the Co-rider) cancels her ride. So all the time and the distance he drove looking for that woman was added to my charge which ended up being a bit over $16. I go to help section and press “driver got lost or took wrong turn” and was told my fare wouldn’t be adjusted because I was charged the price I was shown upfront. I then press “driver took poor route” and was told the same thing. I sent support multiple messages to support about the situation with no response. I even sent screenshots of his total driving distance (9.91 miles) and the true distance of my pick up and drop off which was 7.3 miles. My receipt from that ride shows a base charge, distance charge, and a time charge. Every ride I took that day that went from point to point with no problem don’t have those charges. But because he drove so off course I was charged for the extra time and distance he drove. WHICH makes no sense since a Uber pool or express has a set route the driver can’t deviate from. So if support wants to rob me so be it. Buyers be warned.
Lyft is better.
by SaddityT on 2017/10/04 21:31
Seriously, when it comes to car services, every problem I've ever had has been with Uber. First time, my mom and I got dropped off at the Greyhound bus station to catch our bus back home. We quickly realized that she left her cell in the car and contacted the driver immediately. He refused to bring the phone back to the bus station. He made us take another Uber to him 30 minutes away to get the phone. Mind you, he was simply sitting in a parking lot doing nothing. We then had to catch ANOTHER Uber back to the bus station. When that driver picked us up, he said that that spot was the area drivers sit in to wait for calls from the airport. Seriously? Second time, I'm waiting a good 15 minutes for my driver who appears to be lost and doesn't have sense enough to call me. Then I see the driver pass by me. I call him and tell him he's passed me. He mumbles something and hangs up. Then I see that I've been assigned a different driver. So, he cancelled me. Then he passes me again and just leaves. Are you kidding. There's no way he didn't see me. Third time, a driver tries to drop me off in a random spot that was not the address I gave. I then had to navigate him to the address with my own phone. I complained about the extra time charge and I am waiting to be refunded. Get better navigation and better drivers. In the meantime, I'll be using Lyft. Smh.
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All Versions
4.0
858,900 total
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714,440
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57,487
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12,582
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52,035
Current Version (3.338.10003)
4.0
808,462 total
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Version History
More...
Keyword Volume Hits KEI Rank
cab app
9.94
9
taxi
15.60
9
1
ride
14.17
8
cab service
54.10
7
uber app for driver
54.34
2
uber panama
0.00
1
uber
349
1
car service app
0.00
hoover taxi
0.00
taxi limo
0.00
trancit car
0.00
black car service
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.60
8
1
cab app
9.94
3
cab service
54.10
2
uber app for driver
54.34
2
ride
14.17
2
uber panama
0.00
1
uber
349
1
Search Visibility
App name
Description
uber is a ridesharing app for fast, reliable rides in minutes—day or night. There’s no need to park or wait for a taxi or bus. With uber, you just tap to request a ride, and it’s easy to pay with credit or cash in select cities. Whether you’re going to the airport or across town, there’s an uber for every occasion. uber is available in more than 500 cities worldwide—download the app and take your first trip today. Requesting your uber is easy—here’s how it works: - Just open the app and tell us where you’re going. - The app uses your location so your driver knows where to pick you up. - You’ll see your driver’s picture, vehicle details, and can track their arrival on the map. - Payment can be made by credit card, cash in select cities, Apple Pay, PayPal, and more. - After the ride, you can rate your driver and provide feedback to help us improve the uber experience. You’ll also get a receipt by email. Need a simple way to get from A to B quickly? Take uberX, our most affordable individual option. Want to save money on your ride? Take uberPOOL—you’ll travel with other riders headed your way and enjoy a lower fare. Want to elevate your experience? Take a high-end vehicle with UberBLACK. And there’s still more options—whether you’re traveling with a big group, or need a vehicle with accessibility features. See if uber is available in your city at https://www.uber.com/cities Follow us on Twitter at https://twitter.com/uber Like us on Facebook at https://www.facebook.com/uber Have a question? Visit uber.com/help. Note: Continued use of GPS running in the background can dramatically decrease battery life.
Uber is meh
by pb&j88 on 2019/02/16 06:59
Put in la boom dance club and I was taken to the wrong address, off by 6 miles. I checked the Uber app and it said it was la boom night club even though it was the Los Angeles police department. I had to spend an extra 11 dollars to get to the correct place.
Flair!! Level... Chatskis’ !!
by Krunkelstilskin22 on 2019/02/16 05:24
..
Thanks!
by tomandjeana on 2019/02/16 04:15
Wonderful, friendly, and quick service!
Uber had been secretly identifying and tagging iPhones
by What's up user that 1 on 2019/02/16 03:31
For months, Mr. Kalanick had pulled a fast one on Apple by directing his employees to help camouflage the ride-hailing app from Apple’s engineers. The reason? So Apple would not find out that Uber had been secretly identifying and tagging iPhones even after its app had been deleted and the devices erased — a fraud detection maneuver that violated Apple’s privacy guidelines. But Apple was onto the deception, and when Mr. Kalanick arrived at the midafternoon meeting sporting his favorite pair of bright red sneakers and hot-pink socks, Mr. Cook was prepared. “So, I’ve heard you’ve been breaking some of our rules,” Mr. Cook said in his calm, Southern tone. Stop the trickery, Mr. Cook then demanded, or Uber’s app would be kicked out of Apple’s App Store. #deleteUber
You’re the best
by Minie1018 on 2019/02/16 03:29
I literally use uber to get to where I need to be it’s very easy to use and convenient for someone that doesn’t have car or don’t drive Uber your the best
Hit or miss
by smoothynkc on 2019/02/16 03:19
Sometimes you get a great driver very quickly, but sometimes, you get a driver that “is 10 minutes away” and then 20 minutes later he drops you, and then you get one that is 15 minutes away. 30 minutes later - they drop you. If I had dropped them, I would have been charged, but, like tonight, I waited over 45 minutes for the third driver to pick me up.
Great app
by Program reviewer on 2019/02/16 02:43
It’s a great app but now uber needs to work on getting the Uber driver app on the watch. Come on uber, I know you can do it, you have a ton of smart programmers so it wouldn’t be hard or take long to make.
Split fare fails
by Fnsjsfkakd on 2019/02/16 02:32
I uber a lot with groups of people, and we always struggle to split the fare even though we all have payment options. Whenever we accept someone’s offer to split, it says “split fare failed, select a payment option”. We have tried this with several different people and it never works.
So friendly !!!
by Aliciab14 on 2019/02/16 02:23
Great driver, super friendly !!!!
Steal your money purposely
by BinBinNguyen on 2019/02/16 02:03
They charged me $3 as an extra stupid fee something. This happened couple times a month. I reported it and they said will give me refund. And it’s been 2 months since they sent me that email and I haven’t seen any refund in my bank account yet. To be honest, I recommend Lyft rather than uber.
Five Stars!
by JeremyKeefer on 2019/02/16 01:54
Very prompt and friendly guy.
You’ll be hearing from my lawyers very soon!
by wish killer on 2019/02/16 01:22
Wow, took money, canceled rides, then blamed me for “payment issues”... yeah, no dude, you’re gonna give my ALL my money back. Either that or we go to court, you decide. I’ll be looking forward to hearing from you
Uber will rip you off
by Pisst off loyal patron on 2019/02/16 01:15
I have spent thousands of dollars in uber rides and loved the service however: When I had a trip in which I had changed my drop off address from a ride costing 30 dollars to a shorter address destination, Uber showed the fee was down to $5 yet uber still charged me the 30 dollars. There’s nowhere on their website for you to get a hold of customer service I found no way to get in touch with anyone I looked through all the help settings and all the channels they just re-route you so you don’t have ability to contact them and that is wrong. I’ve written multiple emails and have heard nothing back from the support team at all and it’s been almost 2 days after they took more money from me then they said they did last I checked that was illegal. They’re taking advantage of technology and taking advantage of people and that’s not right
Perfumebomb
by john$$$$$$7& on 2019/02/16 00:56
I don’t know why drivers feel like they need to overload our senses with cologne or perfume or whatever the hell they’re spraying in the car. Toxic environment in that car
Never got picked up and she added another fare
by kia029 on 2019/02/16 00:49
This driver is straight fraudulent my mom gets the rides for me this area is awful your issues screen need to be updated I want my refund. To lyft we go.
Tim
by GB Crusher on 2019/02/16 00:47
He is awesome!
Happy
by KatesHoyt on 2019/02/16 00:47
Super grateful for Uber!
App change
by T827262783 on 2019/02/16 00:32
Want to be able to leave a review during the ride. I often move on through my day and have no time to review after I leave my Trip. On my ride today, my driver made several dangerous driving decisions and I would have preferred to just rate him on the trip. I get that you want to give the driver a full ride to assess the full rating, but lost bad rating decisions probably happen well before the trip ends.
Overcharging for wait time
by UberConsumer on 2019/02/16 00:10
Uber drivers are not being checked on how they are charging their customers- I’ve been charged on numerous occasions for wait time when am literally outside waiting , on the phone calling the drivers to see where they are . I’ve contacted UBER regarding the issue - they’ve helped and returned my money - but it gets annoying having to check each ride and spend time writing to the company.
Bad experience
by kmoe52 on 2019/02/15 23:52
We ordered Uber in Miami, driver was lost never showed but we still got billed , first time this has happened but very disappointed. Driver even asked us how far away she was; how would we know? We used current location as a pick-up, that’s all we can do.
Uber ride
by Wedding 2 on 2019/02/15 23:50
This is my first time using an Uber and it was an awesome experience. Friendly driver, clean vehicle, just overall an excellent experience.
Nothing but issues lately
by sweetrose0999 on 2019/02/15 23:50
These past few weeks I have had nothing but trouble with the app. If I’m able to secure a ride, they have the drivers going all over the map and constantly correcting the location. In the end, either I or the driver has to cancel. I’ve tried reinstalling the app but it’s still glitchy. Each update is worse than the last
Great!
by rafael artiga on 2019/02/15 23:47
Love this!
Bugs and fixes
by Jeo the 4th on 2019/02/15 23:29
Hey can you pls fix the bugs and problems with your app?! It’s setting up a different location every time I try to call for a ride! Too inconvenient
Adam
by hdeilbgtuefjurggt on 2019/02/15 23:19
Excellent driver!
Honestly, It’s Shocking
by plies fan on 2019/02/15 22:51
I’m hard pressed to find another company with worse customer service than Uber. My personal favorite thing is when the app shows a 3 minute pickup ETA and then assigns a driver who’s 17 minutes away. Then they’ll charge you with a cancellation fee even if you cancel INSTANTLY. Or there’s the issue of driver’s being matched up and then just not moving towards your location. Basically just waiting until you have no other choice but to cancel and then collect your cancellation fee. Long story short, delete this terrible excuse of an app from your phone and just use Lyft. You’ll have a fraction of the problems and way better drivers whose cars don’t smell like old Newport cigarettes.
Use lyft instead
by xhejfirke on 2019/02/15 22:50
I experienced numerous trips cancelled for no reasons and replaced to new drivers every time I call uber. Their algorithm doesn’t work. It is a total mess. Use lyft instead.
Comparison of rates from one day to the next
by passengerRoger on 2019/02/15 22:44
I rode with Tomas yesterday on the same trip; only the origin and destination were reversed. The trip yesterday was $8 and change and the fate charged today was $11 and change. Shouldn’t the fares be the same?
Sometimes difficult.
by CartoonzInc on 2019/02/15 22:42
I am unable to tell where the drivers are when I request my ride and they come to pick me up. My friends are having the same issue with their accounts as well. We have also had drivers who are sometimes not mindful of pedestrians right away or stop signs and have had drivers yell at us for being on the other side of the road during Uber Pool when the pick up location doesn’t specify which side for us. It is very difficult, near impossible, to know where the drivers are when they’re on the way to come pick up riders.
Love the convenience!
by Butschlimom on 2019/02/15 22:41
Each driver we have had has been wonderful!! Great service!
Cathy L
by larisey on 2019/02/15 22:38
My rides have been great. The only complaint I have is that I can’t get a driver early in the morning. I work at 7:00 am. I’m very disappointed.
Over charged
by GIGi New York on 2019/02/15 22:34
For some reason the initial fee I expected for transport to LaGuardia was doubled. I am disputing this excessive charge
Disappointed Help Support
by Tonimill on 2019/02/15 21:58
The Help online support hasn’t been responsive. They have not explained how I can access my Uber cash/gift card already in my account. There is no direct line for app users to call to get help.
GPS problems
by DukeEnglishCustomer on 2019/02/15 21:53
Uber really needs to get a better gps. From the map showing the car going in circles to the driver thinking I’m in the middle of the road. I always have this problem. When my daughter shares her trips I can’t follow because it just the driver stuck in one spot bouncing back and forth. It also updates drivers at the very last minute for turns or merges. Please get better.
40 min delay to pickup when 7 min promised
by jim123459876 on 2019/02/15 21:38
I cancelled with driver 15 minutes before he arrived I dispute the charge My time is too valuable to wait so long. Multiple pickups for airport passengers after I ordered mine. Cancel the charge James O’Donnell
user friendly
by pinaypride1977 on 2019/02/15 21:27
easy to use, fool proof!
Gift card not working
by tALLblackTREE on 2019/02/15 21:22
I sent my mother a gift card and she has been unable to use it. Uber support is not responsive, also does not have a telephone to contact support.
Uber App not working
by n6590j on 2019/02/15 21:14
We had to try for over half an hour to get connected to the app. Kept getting a message that said there were problems with network. Finally did get connected and driver was great
Wonderful
by Ken Doll 13 on 2019/02/15 21:11
I have a voided Uber, but I used it today and was so pleasantly surprised I loved it I’m so glad I used it
Dispute the wait charge
by video poker guy on 2019/02/15 20:52
Driver missed our pickup and had to get back in traffic. Worried about missing our flight schedule.
iPad version
by Kingmosess on 2019/02/15 20:47
I just think the iPad version of the app should have a horizontal feature
Uber
by RJ1968A on 2019/02/15 20:46
The option to add a gift card balance is missing. Please put it back.
Failed
by stuck in Austin on 2019/02/15 20:20
I want everyone to know how upset I am over waiting almost an hour only to discover the driver was in another part of town so I called before he arrived and was told I could cancel. Then to add insult to injury, they charged my card $5. This is my third and last attempt to use Uber. All 3 times were a bad experience including the first “free” trip which cost me $80. Fortunately I was able to get a Lyft with no trouble at all. This fraudulent $5 charge has completely ruined your reputation as far as I am concerned. One star is not low enough.
Driver calls and you can’t call back. You guys are going backwards. Should have used Lyft
by Dino in SoCal on 2019/02/15 20:17
Bad
Victor! = Victory
by TopChefX on 2019/02/15 20:15
Man. I can’t begin to explain. Victor was just amazing. Unbelievable guy. Good conversationalist. Absolutely perfect.
Bad service
by ssssssgggs on 2019/02/15 19:59
I was charged 35.0 plus change for a ride I never took. I waited over an hour and was never picked up. Unhappy and disappointed
Jump Bicycle
by Talking Heads BDTH on 2019/02/15 19:54
I cannot access any of the Jump Bikes in the downtown area, when I need quick transportation and its not available for multiple bikes. Having to walk home is not cool!
Great driver, terrible navigation
by Findoan on 2019/02/15 19:50
Not a fan of being told my driver is one minute away, then watching him drive right past me in the rain because your navigation app took him in a circle around the neighborhood.
Driver
by hrb_71 on 2019/02/15 19:36
Michael is 1 st class! Thank you!
Anne review
by Jim King Harbor apts on 2019/02/15 19:22
Anne is a very good driver, conversationist and seems like a very good person as well.
Awesome Driver
by Moe3LBC on 2019/02/15 19:20
Very Nice and communicates very well! I loved his story of his life! Blessings on Blessings
When Drivers Take Long to Pick Up Location
by dgdftw123 on 2019/02/15 18:34
As a frequent Uber user, I would say something that has happened more than it should is drivers taking long to go to the pick up location, for example, I ordered a Uber at 12:13pm, why is it that I still have to be charged a 5$ cancellation fee when the driver can’t even get near the location and keeps making turns to the wrong place? If the one taking long and wasting my time is the driver, nothing having to do that I misplaced the pick up location or wasn’t there in time. Please look in to that, because after awhile of time wasting, it starts getting very annoying.
Uber rip off its drivers!
by joeking169 on 2019/02/15 18:07
Simply put, Uber makes a dollar while all the drivers are making a dime driving in their personal cars! It’s truly sad that Uber makes almost as much as the drivers in most trips and they aren’t doing any of the work driving let alone the cost maintaining the vehicle! DONT USE If you don’t wanna see drivers getting ripped off!
No pick up
by PGA 1191 on 2019/02/15 17:36
Yesterday I arrived at Miami Airport ordered a car and he never came then they issued a second car and he never came so there was another Uber driver there Who was not assigned to me that I was complaining to because I have an injury and I was standing there for 20 minutes already so he wound up giving me a ride and told me that I should let you know that I was waiting there for 20 minutes exactly in the spot that they requested door 10 in arrivals so you charged me six dollars but you should be paying me for the terrible service I have use the service three or four times before and it worked great but yesterday was terrible please advise Best P
I can’t update it
by Славка Голиков on 2019/02/15 17:25
When I open app, it says me so I must update it. I tap update and see message in the appstore: App Not Available. I don’t want to change my region. What the hell?
Love love love it!
by hokagayyy on 2019/02/15 17:17
I love uber and use it often, and I noticed there is a new feature in the app where I can add trusted members or Family members to allow them to see where I’m going. However, the app won’t allow me to add them and keeps saying that the numbers are invalid when they are very much valid! How do I get around this issue?
Proud
by jbrown00255 on 2019/02/15 17:15
Great service
Alright but...
by CatherineChang on 2019/02/15 17:13
If the driver cancels on you there shouldn’t be a fee. Drivers have canceled on me when they were outside or near my house and I wasn’t taking long either. I’m there outside waiting for them and if they’re lost they should just call but they don’t. And sometimes if I call them they won’t even pick up. Other than that drivers need to be encouraged to actually look at the street signs instead of just paying attention to the GPS because the GPS is not always right.
Wrong driver picked us up
by baybreezesteve on 2019/02/15 17:10
We were waiting for a white Honda Odyssey to pick us up. A white Honda Pilot picked us up. The driver got out loaded our bags and we headed to our destination. Next thing I know I’m getting a call from a driver that I cannot understand yelling at me. I understand the confusion, but really didn’t think it was fair to charge me a cancellation fee. No big deal but I just wanted to express my frustration over a cancellation fee when I was in a Urber vehicle heading to the destination I had ordered
Good driver
by TBarbiasz on 2019/02/15 17:05
Friendly and professional.
Very Professional
by jimbo-42 on 2019/02/15 16:52
John was gracious, personable, and arrived quickly. Uber is lucky to have him.
Outstanding app
by bronxNNY on 2019/02/15 16:46
I’m so happy with Uber customers service they really care. Thank you
GPS is wonky
by Haha c on 2019/02/15 16:45
STOP BRINGING ME TO THE BACK OF MY LOCATIONS
Conveniently wonderful
by Nene3617 on 2019/02/15 16:38
Uber is the best thing to innovative technology and transportation ❤️
Fraud in UBER (3TL 962-Carlos)
by Frank J. C. on 2019/02/15 15:10
Managing Director UBER - Ref: Fraud in UBER (3TL 962-Carlos). Thursday, February 14, 2019 Dear Sir, I am very disappointed and angry with UBER. I want to make a complaint about Fraud in UBER (3TL 962-Carlos). He didn’t take me any place I have got photos. It’s a FRAUD. I want my money back a compensation IMMEDIATELY. I am looking forward to hearing from you. Frank Carro
Amsterdam
by american in Amsterdam on 2019/02/15 15:00
I ordered a ride from a specific restaurant. Waited and waited. The driver texted me in Dutch to go to another location. The waitress sent a reply to him telling the exact spot we were waiting. He did not come, so I sent a text in English (the only language we speak)to cancel the ride. Then I received a 6 euro charge. This is not good business . We will not use Uber in Amsterdam again.
Solve this issue
by fatema Dorothi on 2019/02/15 14:46
I have a complain. Everyday I take uber for going back to home from dhanmondi to bashundhara r/a and it usually charges me 350/- to 500 tk or a bit more than 500. Tonight i called uber , and it showed it will charge 664/- but when i reached at my home the Driver's phone showed 1120/-, but my phone showed 664/- ! He said I’ve to pay him 1120/- And i gave him 1120 tk. Why this happened? Resolve it as soon as possible otherwise i will take action.
Charge reversed
by MMsiny on 2019/02/15 14:38
I love Uber. I was recently in Washington DC - waited a while for my Uber ride and then the driver cancelled my trip. I reinitiated my ride, was picked up on two minutes only to be notified that my previous ride, cancelled by the Uber driver was charged $5. While in my new ride, I protested the charge and it was deducted from my account before I arrived at my destination. Great service, but there may be a flaw in the process. I shouldn’t be charged if the driver cancels the trip. Thanks
Downhill Quality
by alexisdawnxx on 2019/02/15 13:51
I use Uber three times a day almost every day and I’ve noticed the quality getting worse and worse. Wait times are terrible and pick up routes are terrible. Uber tells my drivers to drive where there are no roads and say they’re “2 min” away when they have to go a different route that’s actually 5 minutes away because the first didn’t exist! The prices are increasing for decreased quality. Today I had someone pick up at a wrong address and then cancel and I had to find a new ride that was more expensive. I’m so tired of this honestly.
Uber
by nonametravelers on 2019/02/15 13:11
There was NO wait time. We were out in front. Driver took the wrong exit which cost us 5 min. Otherwise he was a fine conversationalist & very pleasant. Didn’t appreciate his offer of a religious brochure when we arrived @ airport.
Frustrated
by roc929 on 2019/02/15 12:42
A little frustrated! Last night I got an uber that was supposed to be 2 minutes away! Then when I hit confirm the time changed to 20 minutes...it took 36 minutes and the driver was sent to a location in a plaza across the road! She called me and finally got to me but then on top of all the time I waited I was charged a 40 cent wait fee! I feel like I was the one who waited the most especially those last 4 minutes standing in the parking lot alone! So right now I am not happy with the app!
Uber makes my life easier but its map isn’t always accurate
by Lida abdollahi on 2019/02/15 12:39
I use uber daily, everything about uber is great but its map sometimes is not accurate and makes me and the driver confused. Sometimes it’s slow to tell the driver needs to turn and he or she drives a longer way to pick me up. As long as it’s few minutes longer I’m fine, but when it’s really cold or when it’s night time, it bothers me. Uber should work on their map. It solves the confusion.
Wrong charge
by 175knots on 2019/02/15 12:35
I use for the first time And immediately after Its show double charge , a cancellation fee And a wait fee of 55cents I feel its a fraud I will refuse the charges, i will pay only for what I contracted and cancel the app Its a scam
App failure
by rlthornton19 on 2019/02/15 12:02
No stars, as I can’t even download the app. I have been trying for days and keep getting a server error code. I would love to use the service but can’t since the app won’t load.
Navigation
by ReggieTez148328 on 2019/02/15 11:50
Find better navigation system do something before y’all ratings do a dramatic drop.
I hate Uber
by 🖕🏽 off on 2019/02/15 11:45
EVERYTHING IS A LIE UBER IS MADE FOR CONVENIENCE BUT IT IS VERY Inconvenient always a problem the system is wack you over price rides and the pool idea is the most stupidest
Bad at times
by JacobM003 on 2019/02/15 11:24
they do a really bad job of letting you know a head of time where the car is. i was late to what i needed to go to on numerous occasions because it says the car is 5 min away but than when order changes it too something like 16. other times it’s great but because of being late so many times i have to write a bad review.
Drivers are great
by AliLyons on 2019/02/15 11:03
Lately I have some really awesome drivers. One of them was hearing impaired and it was the coolest thing to communicate with him. More hearing impaired drivers please!
Horrible service
by Fabio Freezy on 2019/02/15 08:07
My friend ordered an Uber. Their phone and wallet is still in the driver’s vehicle. There is no custom service number that can help us. Any suggestions involve using the phone that was used to order the Uber. How can we do that when the phone is in the driver’s car. I have tried solving it with my account. Contact me ASAP if you can work this out. This is an irresponsible company with no customer service representatives.
Worst Estimate Times
by SageLST on 2019/02/15 07:07
I waited in the rain for my uber for 10 minutes when he was “3 minutes away.” Then he cancelled, so I had to wait another 10 minutes in the rain. This has happened multiple times.
First time using UBER-excellent!!
by jabr57 on 2019/02/15 06:32
Our driver, Ali, was fantastic and everything went smoothly.
Uber stop work.
by Diam10 on 2019/02/15 05:38
Uber stop work at Russia. Need update app but no update at Russia. 🤷🏻‍♂️
No ethics
by nbamike on 2019/02/15 05:25
Just google "uber" and see all of their terrible practices. There's clearly no sense of right and wrong at the company. I'll stick with Lyft, where they at least allow drivers to be tipped through the app. Hope Uber learns a lesson in integrity, rather than just how to recover from bad PR.
Not trustworthy or worth it
by litkdm on 2019/02/15 05:20
After this incident, I do not trust Uber and will stick to Lyft in case of car emergencies (they are cheaper than Uber anyway). I tried ordering an Uber but there were no drivers in my area so I cancelled it but they still charged me full price ($19.28) for the ride I never even took AND cancelled. Not only that but for some reason they DOUBLE charged me so now they’re taking $38.56 out of my pockets for no reason. Tried contacting them and they basically said they can’t help me because they can’t find the trip..Enjoy the free money Uber. You’ve lost another customer!
Terrible Customer Service
by It'sMJ on 2019/02/15 05:15
I’ve never had worst customer service than Uber. I had an issue that should’ve been solved in an hour but because there’s no phone customer service I kept on getting emails that insisted everything had been fixed. It’s taken me a week and nothing has changed. I keep on asking to speak with a person who can actually help and they do nothing. I’ve never been more frustrated with a company than I have been by Uber.
Jessica
by Indyhome5 on 2019/02/15 05:14
Michael is the best driver ever! Love him!
Uber is scamming people
by badal subba on 2019/02/15 05:10
Uber is stealing money from people. The Uber gift cards are scams. I spent 25$ on Uber gift cards and it didn’t work.
Improvement on location accuracy
by Banoozi on 2019/02/15 04:38
The last 2 times I’ e used the app, the timing of when it says meet the driver, has not been accurate at all. Usually had to wait another 5 min
Uber didn’t show up,
by Royjoyboy on 2019/02/15 04:36
We waited on a cold windy curb for thirty minutes and the Uber driver never showed up and now I’m supposed to pay 5 bucks for cancelling? We had to call a Checker cab that cost us ten dollars. What’s going on?!?
Don’t use Uber pool express
by mowilj on 2019/02/15 03:40
Had to wait 5 min to find a driver, then 10 min for the driver to arrive, all in the cold while carrying heavy groceries. All for a distance I could have walked in 30 mins. But the app wouldn’t let me cancel even though the driver hadn’t even shown up by the time the estimated arrival time passed.
Great
by humdala4737 on 2019/02/15 03:34
Can you please add an option to avoid toll roads
Mawoouse Driver
by RorieB on 2019/02/15 03:31
My sister is visiting and is an experienced client of Uber. Today is Valentine’s day. We had upper east side reservations at a wonderful French restaurant. Our first driver got lost, had to keep asking directions by using a translation app on his phone. I speak a second language and was compassionate but that went out the window when we were overcharged. My sister paid $81.12 for a trip from Wall St to East 60th st. The trip was the exact same one in which cost $29.12!! He overcharged is but recalled one word in English after paying him: “Perfect!” It wasn’t perfect. I will wholeheartedly recommend Maeoouse, also a driver from another county. An acquaintance of mine also drives for Uber. I will let him know of our experience. We had an excellent one with Mawoouse. He was fast and professional!
Weak sauce
by E-fins on 2019/02/15 03:22
Why am I being charged 24 cents for wait time when I’m standing in my driveway when the driver pulls up? Not a lot of $ but when multiplied by all your customers many millions, help me understand this before I cancel l my account
Aight
by The_Lil_Lebowski on 2019/02/15 03:10
Sometimes is glitchy in the pick up spot. Really like the ability to send receipts by email and to Concur.
Uber
by meatn3 on 2019/02/15 02:47
This is the best and only way to get around wherever I am.
Great driver
by clllaaaabbbbb on 2019/02/15 02:43
Would definitely recommend to anyone in the SOBE area
$10.75 ==> $479.80! Lack of checks and balances
by Security_Professional on 2019/02/15 02:37
I took a $10 Uber ride and checked my app the next morning to see a $480 bill. Two days later (with much time and effort on my part seeking progress), Uber has credited most of the erroneous billing (as of this posting, Uber is still proposing to charge me ~2x my bill). I own and run a services business in NYC and am not a stranger to the challenges with customer service, but I have to say that I am really disappointed by how Uber has responded slowly and not effectively. I just downloaded Lyft’s app. Wish me luck!
I am not happy
by potential lost customer on 2019/02/15 02:22
Your driver could not find me. I was charged for a ride that never occurred. Do you care? Jim Czaja phone 708-846-2466
First Daytime Uber Service
by rhhiufudg on 2019/02/15 01:36
My first pick-up location was at the customer parking of the car dealership. We rode an Uber service of a minimum price to go to Community Gatepath (drop-off). The service was unfair because of somewhat, lacking navigation. Anyway, we were able to make our destination on time as possible.
Complements and recommendations from a satisfied customer.
by Kendall rider on 2019/02/02 18:41
I wish to let Uber management know that I am a very satisfied customer. The Uber service is great their drivers are well trained they’re nice to people and the cars are very good. I am legally blind and DAS use the Uber constantly. I have a recommendation to make in order for the application to be even more useful and the service as well to people like myself who have low vision or are legally blind or blind. It would be a good idea if Uber sent a picture of me of the passenger to the driver before the pick up time in order for the driver to be able to identify the passenger. Needless to say that being legally blind I cannot see the driver however the driver can’t see me if they have the picture it would just make it much easier on both of us during pick up time especially in crowded places. I also wish for Uber to participate in the para transit or special transportation service also known as STS in Miami Dade County Florida. I know that there are other cities such as Boston Massachusetts and Alta Monte Springs in Florida which allow Uber in all the ridesharing services to participate and supplement the para transit or special transportation program. This would give us people with low vision blind or with any disability the opportunity to have transportation on demand and not have to call in advance 24 hours and at the same time have to wait for other people to travel and to be dropped off
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Uber App Feedback
by Stamley Harrelson on 2018/12/21 21:48
Complaints always seem to be first on the mind when rating. So before launching that, I will say that the quality of service is higher than all others in the same class of rider apps and service. However, the change to anonymous calls to drivers and anonymous texts is highly questionable since its the only option. And who could blame them for not answering. It’s not like one is likely to be calling to chat about the weather. Rather the normal scenario is that the time to arrival just doubled, car is headed in the opposite direction than the app indicates and you are already 15 minutes late for your appointment because the past two drivers cancelled the ride after you waited 8-10 minutes. And Uber has no customer service in real time- so at best you can report whatever and a couple of days later you will receive a well groomed response but in real time you are on your own. Transportation in NYC has been revolutionized by rider apps. And some are actually cheaper than the old stalwart, a yellow cab. But that’s not our Uber which is at the top range on average but doesn’t spike to ridiculous 4-5x normal price during special periods quite as egregiously as one of its competitors. So if you are new to the city, take the tips and if you are Uber, do better since you are absolutely being paid to do and if not, another will fill the gap. That’s what rider apps have in their future according to my hopeful prediction.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Would have been five stars, except for the extreme fluctuations in the fee.
by RustyNance on 2017/12/09 19:12
Would have been Five Stars, except for the rate structure. Like many, I recently got stuck in The Atlanta airport after a blizzard dropped an incredible 1 inch of snow. After spending way too much time in an airplane on the ramp the flight was cancelled. No rental cars or hotels. Decided to check Uber for the gate from Atlanta to Columbia SC. First time I checked it showed over $500 for an economy car. Ruled it out at that point. The boss wanted an exact number so I checked again, due to old timers disease. Price fifteen minutes later was $377. That made me curious so I kept checking the rate. The price fluctuated wildly from a high of over $600 to a low of $189. I waited until the price was sub $200 before I booked. First driver cancelled before he picked us up. Got billed $6 because the driver most likely didn’t look at the destination until he was almost ready for pickup. Had to start the process over again at 3:30 am but finally got another $189 rate. The fact that I can get a car at that time of the morning to make the trip is great, but the rapid and extreme fare changes are ridiculous. I can understand adjusting prices based on demand, but increases of 300% over 10 minutes is extreme. Will use again, but if you are going further than around the block, it may pay to check the fee multiple times before formally requesting the ride.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber lover ❤️
by Cassandra27 on 2017/10/26 18:43
Convenient and reliable means of transportation. Gets me from point A to point B without any stress. Tells you the cost of the drive and the time you will arrive to wherever you’re going before you confirm the trip. I love being able to see on the app the name of my driver, the driver’s vehicle, the driver’s previous ratings and the Uber drivers exact live location on a map as I’m waiting to get picked up. The contact information of the Uber driver is readily available to communicate for whatever reason; for instance- if you’re in a plaza, mall, or gated community and need to let them know what to do or where to go. You can also schedule an Uber to pick you up at a certain time and/or day, too! I use Uber to get dropped off to a one-hour therapy session and I schedule my Uber in advance to pick me up at the time my session is over so when I’m done, there is not waiting and I get right into Uber to go home- it’s such a great feature!! Another good thing about Uber is while in the Uber heading to my house, I realized I needed to stop at the store first. The Uber driver had no problem stopping and the driver waited while I got a few things at the store, and took me back to my home. I recommend Uber to everyone! 5 stars in my book :)
False charges $200!!! and poor customer service
by C6Lucy on 2018/11/03 14:50
I took my second ride with Uber (the return trip home). After we were at home I started receiving multiple charges over the next few hours. They were charging me for strangers fares. It is unacceptable that my payment method was compromised so severely. I do not trust this company at all. Then when I emailed them about the issue their response about my ride was continually incorrect. They told me I had more than four people in my ride party: wrong, we only had two which I luckily can prove. However they were adament in every response that we had more than four. That is a terrible feeling. I believe this is a communication error between our driver and Uber because our driver did not speak any English. In addition, They documented the wrong drop off location, which I am to assume was where the next client pick up must have been. I was already bothered that the return trip cost double what the first trip had cost. Then to be dealing with all of this the rest of the day was rediculous and stressful. Based on how they refunded me part of the fare and what they wrote despite my details in my message they do not underafand which trip I actually took and clearly mistook me for one of the other dates. My total charges by the end of the day were almost $200!!! This app is not secure for your payment method! They will not let me deleate the payment method either! Now I have to get a new card. This is not how I wanted to spend my vacation.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Customer Service
by FLC88 on 2019/02/14 22:48
Disappointed with Uber customer service department. Have left one item behind in an Uber one time during all of my rides over the years. I contacted my driver directly to facilitate a return - they initially provided me with their phone number but then proceeded to ignore all my attempts at contacting them. I even offered to pay them for their time. Uber didn’t do much to help - they tried to contact my driver as well - and they were not able to reach her either. That was it. End of their attempts in helping. After a week of this, I asked for them to do something more, and they said I could file a police report. They didn’t answer my questions on what happens to a driver they cannot get in touch with. They are not reachable by phone i.e. it is not possible to have a real conversation and come to a real resolution. It is a bunch of messages sent back and forth via the app - nothing of which does anything to actually help. Would love to see you guys build out a more dynamic service department, would love to have a singular person as my contact until my issue is resolved, would love to see you guys spell out some policies / procedures on common issues riders and drivers experience. Happy to provide further ideas for improvement. Want to see you guys succeed and for your employees, drivers, and riders to all have pleasant experiences.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
English speaking drivers in the USA should be a requirement
by DropKickChip on 2018/09/14 13:33
The state that I live in requires all driving services to be able to communicate in English. How is it that a good 50% of the time when I get take a ride, my driver can not communicate in English. This is incredibly frustrating and a huge safety concern. Because the GPS is really not that good, I call my driver to give them my exact location for an easier pick up. If they don’t answer the phone then I will text them. When I don’t get acknowledgment on the text or a phone call back...... I know at that point that I’ve got another driver that doesn’t communicate in English. Passengers need to be able to communicate with their drivers, for pick up locations, for drop off locations, for different routing directions because Uber GPS is not very good. Consistently I will have drivers dropping me off in the wrong location...... because I cannot communicate with them to simply say, drop me off on the other side of the building...... Where I live it is actually the law that drivers must be able to communicate in English!!! How are you getting away with this Uber?? Every driver I get from this point forward that does not speak English will get a one star rating. I have convinced all of my family, friends and colleagues to start doing the same. Eventually Uber you’ll get the idea that drivers need to speak English in the USA.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Worst drivers EVER!!!
by Iota-man63 on 2018/12/16 02:07
Do you guys recruit the country’s worst drivers (service wise) to represent your company??? Why do they all need to tell me what I booked when I speak on something. Ex: I book express and walk to my pick up on time...corider isn’t at pickup point and does not accurately communicate where they are or how far...the driver is searching a whole 5-7 minutes and nothing. I politely suggest reaching out again but cannot spend 10 more mins looking for one person and the driver then reminds me “you booked express” as if that means I relinquish my right to show up to my own destination on time...and that maybe I should have booked uber x if I needed to be somewhere. Another example your app/driver cancels on me and repairs me with a new driver. The new driver is already at the location but I still must walk. I used the app to communicate I am en route and am not far away. 2 mins later the driver calls to tell me I booked express (subtly implying they are about to cancel) when I literally reached out in advance to acknowledge and communicate my distance. Icing on the cake is when said drivers barely or don’t speak English. I’m all for equal employment opportunities but if the drivers can’t understand the riders on a large scale what good is the app with a language barrier. It’s more to a “taxi service” than following a gps. 3 years into using the app but what do I know right...
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
I have a ❤️ hate relationship with Uber
by Lildreamer2003 on 2018/12/30 16:14
I use this service at least once a day. Over the last couple days though I’ve had horrible drivers that I’ve had to contact Uber about. I give them credit though bc when I write them they get back immediately and they at least try to rectify the issue. With a small credit or something. What I dislike is that a driver will accept ur ride but then take 5-10 mins to leave their house. Other times they are on the road and arrive in a timely manner. I had one driver refuse to let me stop at a fast food restaurant. I had another that missed the turn and ended up costing me an extra $7 for a trip I take frequently. And actually the day that happened I sent my friend a text sharing my location because we were lost, he ended the trip, and I had no clue where we were. I feared the worse. Anyway that’s my rant. I still ❤️ Uber and will continue to use them. The great thing is that if you rate a driver poorly, Uber won’t match u with them again. The bad part is, u have to add all stops BEFORE ur trip. It’s not like Lyft where u can add a stop while ur already in the car.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Angry customer
by Janeth 'too beast' Silva on 2018/08/25 17:35
I just went through the most frustrating situation and uber did nothing. I ordered an uber to get to work just like I do every other day with 30 mins to spare to get to work on time (it only takes 12-15) mins to get to my job) once I got matched with a driver it let me know the ETA was 2 minutes. well first of all the uber driver could not figure out how to get to my location he did so many rounds by the entrance but never thought that’s where he should go I messaged him through the app to explain a little better that’s the entrance he should go through but disregards it then he finally calls me (this is already 10 mins into me requesting an uber) and asks where to go I talk him through it and says ok I’ll be there in a minute again he does two rounds but doesn’t go into the street I told him to another 5 minutes pass and finally I see his suv arriving a few feet away from me I go out into the street making it obvious I’m there and he just does a u turn and goes back to where he came from and cancels my ride. Are you friken kidding me I’ve already lost 16 minutes and they charge me a $5 cancellation fee when I didn’t cancel anything ! I disputed and they returned the $5 but how does this help me ? You’re just returning 5 that were already mine and now I’m late to work I should be getting a discount or 5 dollar for you cancelling my ride this app is THE WORSE APP!
My Uber’s have now picked up the wrong person twice
by zoe.2222 on 2018/12/02 00:14
The Uber pool system definitely has some issues. To start, my Ubers have picked up the wrong person twice. A week ago my Uber picked up the wrong person, let them change the location of their drop off, and then charged me for the extended trip. Having used Uber many times before, I assumed it was a fluke and contacted Uber and received a full refund. However, this happened again today! This time I knew better and canceled my ride, right when I got the notification that I was on my way when I was still waiting on the curb. I got charged a cancellation fee, because I canceled mid trip. I tried calling the driver multiple times to no success, and was forced to contact Uber AGAIN. While Uber’s costumer service has been satisfying in the way that I have gotten my money back, the amount of time I have wasted these past few weeks has been irritating to say the least. I have spent at least an hour waiting for Ubers that weren’t coming, and trying time and time again to call another Uber. I have been late to several events because of this, and have been forced to use Uber x instead of Uber pool because my pools have canceled on me or taken the wrong person. Uber has been a waste of money and a waste of time, and it doesn’t help that they don’t have a costumer service line so I can talk to a real person.
App is working poorly
by qbrown620 on 2018/09/23 17:04
Uber was working great for me but as of the last week or so, it has been terrible. I keep trying to request a ride and then a driver is found for me but the driver never comes. I had to cancel like 3 rides, two I was charged for. I literally can’t request a ride with Uber anymore. I’m not sure what’s going on with this app but something needs to be fixed. I use to love Uber, I use them very often for work and personal. I got a credit for my fees I was charged for a cancelled ride and was issued a credit. BUT I STILL CANNOT USE THE APP AND REQUEST A RIDE TO EVEN USE THE CREDIT. He navigation is always off. Drivers asking me where to go, or the navigation just goes way out of the way making a 15 minute trip into a 30 min. It’s ridiculous. I really want to continue using Uber but I can’t keep getting cancellation charges for something that is Uber’s fault. I requested an Uber and it showed that the driver was on the way. It said he was literally a minute away. I called the driver 3 times and I got no response so I cancelled the ride. And I got charged. Same thing happened twice. I’m very disappointed. I hope Uber can make it worth the customers while to persuade them to stay. Because the competitors are looking good right now. They are a tab bit more expensive but at least the competitor is reliable. That is more than I can say for Uber as of late.
Don’t Try To Contact Customer Service
by eappleme on 2018/08/19 23:58
I have been using Uber for years. The drivers are (usually) great and the pricing is (usually) fair. In all the years I have used Uber, I have never once been satisfied with my interactions with Customer Service. They don’t read the support messages sent and just respond with a form letter that they generate based on the first few words of your message, or just which option you initially select for the support topic. I have sent detailed messages, even going so far as to bullet point the issues I have had or the troubleshooting steps I have taken, and I get the same message each time: Did you try updating the app? Did you try logging out and back in? Sorry, we can’t help you with that. I am trying to purchase a ride pass for the third month in a row and every time I go through the link in the app it tells me I need the app to complete the purchase. I try clicking the link in my email. I need the app to complete the purchase. I contact support. I need the app to complete the purchase. I am incredibly frustrated with the lack of care shown by customer support. My issue is not with the app or the company I guess. I read through the list of reviews after mine and they all were responded to by a “let’s make sure we connect message and one contact medium” so they obviously don’t care about customer service.
First Time User
by lakelake2 on 2019/01/13 15:55
We arrived in Fort Lauderdale on a evening flight and after picking up our bags submitted our request for UBER. I put in the address of 555 NW 62 St Fort Lauderdale as that was the of the Hotel we had reservations (Sheraton Suites Fort Lauderdale) I got a message saying I needed to move to the ride sharing area at the airport. Saturday night at this airport was extremely hectic with dozens and dozens trying to use UBER. During this time my back back with laptop and many other valuables was stolen. A witness reported he seen the guy take it and re-enter the airport. I went in and reported my loss to airport security. Returning I got a message that my ride had expired and would have to resubmit request. I did and another Uber driver was on his was. I asked him if he had the address 555 NW 62nd St and he said he did. I then said that it was a Sheraton Hotel and was not far away. He said ok. After a few minutes we asked again although his English was pretty much non existent he said yes 555. Shortly we found out we were on our way to Miami. He then let us out at Wendy’s way south of Fort Lauderdale and said I would have to “request a new driver sorry”. So then we got another Uber that delivered us to the right address. If the driver spoke English the situation would have been resolved earlier. Our first experience with Uber was not a good one costing us over $60 to go just a few miles.
Unsatisfied Customer
by jasmine morrow on 2019/01/08 21:58
Although this is a billion dollar company that still doesn't make it rite to treat your customers as if they don't matter. Today I had the worst experience w/ uber & i've been riding w/ the company since it started! I had a driver leave me as well as hang up on me due to miscommunication. I was on a uber pool ride, I understand that there are pick up locations. I was walking towards my pick up location while on the phone w/ the uber driver (Jesus), he hung up on me & cancelled my ride. I requested an uber for the second time & he was the driver again. I called an abundance of times which I have the records of my call history to prove that, he stopped answering for me. I called again & he answered stating that he was parked 2 blocks over at the "pickup location". I asked if we could stay on the phone so that I can meet him; w/ frustration in his voice he agreed. I walked in the area he stated that he was in, he was not there. I told him a landmark of mine & he drove over immediately! In less than 1 minute! The moral is, I was charged a cancellation fee along w/ cancelling & I never cancelled my ride. I would like my money back as well as would like to report this driver. I was traveling w/ minimal funds, it'll be nice for uber to have an "oops we charged you" here's a free corteous ride due to UBER mistake! I had no $ to get another uber & used my last on a ride I never took!
Uber unavailable in your location
by manimtim on 2018/09/23 04:29
So it’s been a week since a hurricane hit our city and I’m disabled and have brain injury and limping and seizures from the accident and it is my only sores plus another app for rides cause I don’t do taxis and ever since I go this notice they are unavailable, I talked to some Uber drives I know and they are mad too cause this there sores of income and they can’t pick anyone up. And they try to call or email and they get no answer So for the past 5 days I have had to walk in the wet and tree limps and sand every where and dirt, with that said a Uber ride is 5-7 minutes for me and walking is about 30-45 minutes depends on traffic and stuff in the way helps me out but I had to walk with all the conditions I have; I’m kinda upset that they or the number you call to find out when they be up and running I get nothing and the regular Uber drivers I know don’t get an email or why they are down and they are losing money and income for themselves. I’m just upset that when your on the app seeing that they should tell us a start or approximately time frame and also for the drivers and they need a better and easier email and phone number for the complaints or for natural disasters. No warning like no other.
Hacked after a week
by JL64 on 2018/05/01 13:39
I’ve had Uber exactly one week and received an email and text stating my acct settings (phone number and emails have changed and if I did not do this to go to the link provided. I have been emailing back and forth now for the better part or four hours. First they wanted name, phone number, and some recent trips I took. I sent those. Then they wanted me to reply to an email and write in my email address to prove it was me. Did that. Another email came requesting I send more info on the trips I took. Sent that. Then I get an email requesting a screenshot of my own phone number in my contacts list. Done. Waiting for the next email requesting additional info...all the while my acct is possibly hacked and could be used by someone if that is the case. TERRIBLE CUSTOMER SUPPORT at this point! Going on Day2. They managed to finally reset my account and allow me to login in to the website but the app still does not work. When I open it, it goes directly to a sign-up screen for new customers. It does not allow me to login with existing credentials. Even if I try to use them, it tells me they are already in use. I’ve deleted and reinstalled the app twice and still have the same issue. I do have options...I can use one of the other services out there, but I really did like Uber the few times that I used it....so please get this app fixed!!
4th time a driver hasn’t picked me up
by TrevorM89 on 2018/01/20 22:51
This is the 4th time ever a driver has accepted my ride ONLY to stay exactly where they were when they agreed to pick me up! Not ever evening moving toward me at all!!!!! And just like the previous times, I’ve called and texted the drivers to figure out why the app shows they have not moved, some 5, 10, 15 minutes later!, only to be ignored. And like each time I REFUSE to “ cancel” the ride as the driver will collect 5 bucks of mine if I do. So instead I leave the app open in the background FOR HOURS until they cancel it on their end!!! I then have had to, 4 times now!, find an alternative way to get where I am going! These drivers are doing this on purpose to sit at home & collect these fees for accepting rides the NEVER INTEND TO PICK UP! They are hoping on you canceling!! BUT THERE IS NO WAY TO REPORT THIS TO UBER!!! There is no way to leave feedback for the driver regarding this issue. Uber cares not about its customer base, and their system for accepting user feedback shows this. I am very disappointed. I understand this is a driver related issue, but I rate this app poorly because I’ve searched through all Uber’s “ report” options & can find no way to report this type of behavior nor a way to get back the time I’ve wasted because I’m charged for the defrauding act of bad drivers & left w/ no course of action to remedy this problem.
HUGE L on the UberPool
by Brad palsey on 2018/09/20 15:23
Took an Uber express that was priced at $4.55. Matched with a Co-rider after I got picked up. GPS says the co-rider is in the middle of the street so the uber driver drives an extra 3 miles driving around in circles looking for my co-rider. He (the driver) doesn’t respond to the other riders text messages or the one phone call she made. So she (the Co-rider) cancels her ride. So all the time and the distance he drove looking for that woman was added to my charge which ended up being a bit over $16. I go to help section and press “driver got lost or took wrong turn” and was told my fare wouldn’t be adjusted because I was charged the price I was shown upfront. I then press “driver took poor route” and was told the same thing. I sent support multiple messages to support about the situation with no response. I even sent screenshots of his total driving distance (9.91 miles) and the true distance of my pick up and drop off which was 7.3 miles. My receipt from that ride shows a base charge, distance charge, and a time charge. Every ride I took that day that went from point to point with no problem don’t have those charges. But because he drove so off course I was charged for the extra time and distance he drove. WHICH makes no sense since a Uber pool or express has a set route the driver can’t deviate from. So if support wants to rob me so be it. Buyers be warned.
Lyft is better.
by SaddityT on 2017/10/04 21:31
Seriously, when it comes to car services, every problem I've ever had has been with Uber. First time, my mom and I got dropped off at the Greyhound bus station to catch our bus back home. We quickly realized that she left her cell in the car and contacted the driver immediately. He refused to bring the phone back to the bus station. He made us take another Uber to him 30 minutes away to get the phone. Mind you, he was simply sitting in a parking lot doing nothing. We then had to catch ANOTHER Uber back to the bus station. When that driver picked us up, he said that that spot was the area drivers sit in to wait for calls from the airport. Seriously? Second time, I'm waiting a good 15 minutes for my driver who appears to be lost and doesn't have sense enough to call me. Then I see the driver pass by me. I call him and tell him he's passed me. He mumbles something and hangs up. Then I see that I've been assigned a different driver. So, he cancelled me. Then he passes me again and just leaves. Are you kidding. There's no way he didn't see me. Third time, a driver tries to drop me off in a random spot that was not the address I gave. I then had to navigate him to the address with my own phone. I complained about the extra time charge and I am waiting to be refunded. Get better navigation and better drivers. In the meantime, I'll be using Lyft. Smh.
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Version History
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Keyword Volume Hits KEI Rank
taxi
15.60
8
1
cab app
9.94
3
uber app for driver
54.34
2
cab service
54.10
2
ride
14.17
2
uber panama
0.00
1
uber
349
1
car service app
0.00
hoover taxi
0.00
taxi limo
0.00
trancit car
0.00
black car service
0.00