Screenshots
Keyword Volume Hits KEI Rank
taxi
15.75
12
ride
14.50
9
cab app
9.94
8
cab service
54.10
7
uber app for driver
54.34
2
uber panama
0.00
1
uber
350
1
Search Visibility
App name
Description
uber is a ridesharing app for fast, reliable rides in minutes – day or night. There’s no need to park or wait for a taxi or bus. With uber, you just tap to request a ride, and it’s easy to pay with credit card or cash (in selected cities only). Whether you’re going to the airport or across town, there’s an uber for every occasion. uber is available in more than 500 cities worldwide – download the app and take your first trip today. Requesting your uber is easy – here’s how it works: - Just open the app and tell us where you want to go. - The app uses your location so your driver knows where to pick you up. - You’ll see your driver’s picture and vehicle details, and can track their arrival on the map. - Payment can be made by credit card, cash (in selected cities only), Apple Pay, PayPal and more. - After the ride, you can rate your driver and provide feedback to help us improve the uber experience. You’ll also get a receipt by email. Need a simple way to get from A to B quickly? Take uberX, our most affordable option for individual travel. Want to save money on your ride? Take uberPOOL – you’ll travel with other riders heading in the same direction, and enjoy a lower fare. Want a more exclusive experience? Take a high-end vehicle with UberBLACK. And there are even more options – whether you’re travelling with a big group or need a vehicle with accessibility features. See if uber is available in your city at https://www.uber.com/cities Follow us on Twitter at https://twitter.com/uber Like us on Facebook at https://www.facebook.com/uber Got a question? Visit uber.com/help. Note: continued use of GPS running in the background can dramatically decrease battery life.
Awesome ride!
by RKM1228 on 2019/04/24 23:09
Awesome experience! Very quick pick up/drop and super nice!!
Great service
by things jimbo on 2019/04/24 22:45
Driver and service superior. Rating app took too long to get to.
Contacto
by Ana Mencos on 2019/04/24 22:24
Es muy buen servicio pero dejamos el celular en el carro y queremos localizar al conductor David
Longtime Uber who is usually satisfied, but has had major issues
by GillyboBilly on 2019/04/24 22:13
Generally pretty fair arrival times and number of pickups for pool rides (< 3). However, Uber drivers are allowed to drop you off wherever they feel like without penalty if they no longer feel like driving you all the way to your destination. Have been stranded before because Uber drivers don’t feel like driving me so far for ‘just a pool fare,’ ‘through this traffic,’ etc. Getting your money back is very easy, but getting action taken against bad drivers is impossible. Also, surcharges at airports is absolutely ridiculous. Getting home from the airport cost DOUBLE what you paid to get there. It’s cheaper sometimes to call a cab.
Charged for cancellation when I didn’t cancel
by fredhpctc on 2019/04/24 22:12
I didn’t realized I will be charged when the driver decided to cancel the trip.
Hi Rodriguezamo
by rodriqesman on 2019/04/24 22:01
Two drivers could not locate me on 2/24. The third driver did find me. I was fined $10 for the first two mistakes Uber made. It seems that the drivers did not do a good job on reading my location.this is my third fine recently. I do believe that waving these fines is a very reasonable request on my Part Roger Austin 1 408 234 4007
App That Changed LA Forever!
by Venice hopper on 2019/04/24 22:01
Los Angeles is a drivers hell. Jump in an Uber and you’re transported out of the grind of this traffic purgatory. Now I enjoy going out with friends to Hollywood, the game, concert or that hot restaurant in Downtown. Before we would settle for Netflix and and leftovers. Ride share is also a way more romantic way to travel on a date. Not deciding between holding her hand or the stick shift.
F**k this app
by Larg4787312 on 2019/04/24 21:54
I am abroad from the US and have been trying to get this app to work on LTE for about 12 hours with no success. I can still browse FB and play Pokémon with no problems though...cheers.
Very nice
by Alicush on 2019/04/24 21:42
Izzy was Very friendly. Great driver
Thank you
by SD Snyder on 2019/04/24 21:37
Great driver! Had good conversation and very nice. Would definitely recommend!!
Awesome
by NateCichlid on 2019/04/24 21:25
Best ride experience I’ve had.
Jac775
by Jac775 on 2019/04/24 20:37
Excellent ride today!
I hate you guys
by labeauuti on 2019/04/24 20:35
You guys make it only possible for rich people to get home after a night at the bar. No one should feel like they have to spend most of their money to make money. This app was reliable and now it is ridiculous and you guys should’ve watched how many lazy people would work for you. Probably the reason it’s so expensive, so you guys can make money while all the drivers make the same or less.
Useless when I needed it
by Lumnos2002 on 2019/04/24 20:18
On the side of the road with a flat tire, needed a ride. Used the app a while ago and it worked. I tried to get a ride today and the app tells me my phone number isn’t supported. Re-confirmed the number on the app, same result. Too bad there isn’t a zero stars option.
EXCELLENT
by Kitam3 on 2019/04/24 20:15
So easy. Very useful !
Uber app
by clearly helpful on 2019/04/24 20:06
I found using the Uber app at Los Angeles International Airport yesterday to be extremely difficult. And today I went again found the Uber app to be frustrating and difficult. The big problem, is that if Uber only works in a Wi-Fi setting, and I don’t have Wi-Fi available at that moment, I can’t use Uber. This renders Uber to be a useless tool
Today’s Ride
by DNAZO on 2019/04/24 19:46
David was the consummate professional. Super nice, friendly and courteous all the way around. I’d have him give me a ride anywhere anytime
Awesome
by amart849 on 2019/04/24 19:37
Nothing could top this app!
Great app
by Alejandrobiw on 2019/04/24 19:36
Love how it works and how easy it is to use. Haven't met 1 bad person yet out of the 4 years ive been using it.
Change my review
by Soulflavor18 on 2019/04/24 19:27
Update 4/19: Uber has stopped taking prepaid cards again. I would give them 0 stars. Im using Lyft only as of now. Uber is 5x bigger than lyft here in Nyc and USA. I do not understand how they don’t accept them anymore again. Not everyone uses banks, and now I’m deleting the app having absolutely no use for it. If you don’t use major banks, stay away. Not for middle-class Update 12/17: Uber and lyft now both take prepaid cards. Uber is cheaper 80% of the time because of uber pool in nyc. Shared rides for $12 instead of $19 lyft and $30 yellow/green cab. I can now take cabs instead of transit without going broke. I complained and they listened 4.9 stars. Gps is crappy though. Idirect every uber driver myself using waze live traffic Previous review: Instead of a $22 Uber ride, they don't accept prepaid cards so I have to pay $40-$45 to yellow/city cabs. Personally Uber gets 0 stars for me. Because the yellow cabs always take ALL of my prepaid cards when Uber is the tech company .......
If you expect tips don’t smoke in your car.
by NicciJo on 2019/04/24 18:22
Brandon was nice and professional. He was on time, drove well, and took me to my exact destination in a timely manner. I did not leave a tip because his car was so thick with cigarette smoke and I had to ride 20 minutes with the window open. I was afraid my clothes were going to smell like smoke. Seriously, he may as well been full on smoking during the ride. Just don’t!
Bank money withdraw
by jrc0016 on 2019/04/24 18:17
Uber need to stop collecting and keeping our money from our bank accounts. If you check for the prize of a ride they just withdraw the money of your account for 48 to 72 hrs without using the service. It does for every single time you open the app.
Charged for waiting when driver not at assigned spot
by Namyrr on 2019/04/24 18:07
Service was fine however I was charged for waiting when driving wasn’t at set pick up location and made me search for him at unassigned spot. Ride was good once he finally came to spot.
Uber stole from me
by Benjamin-student on 2019/04/24 17:42
While not even having the app on my phone somehow they decided to charge me $15 with absolutely no authorization no receipt and no records of why. Best of all there is conveniently no phone number to call to try and solve this. I will never again use Uber. Update (4/17): Uber has responded to this by suggesting I contact their help site. I did that days before I wrote this review and still have heard nothing. Yet they respond to reviews. Ridiculous. 2nd UPDATE(4/24) Still no meaningful response from Uber. Still impossible to reach Uber. Still never getting in one again.
Scheduling a Ride
by zeze abdul on 2019/04/24 17:39
I am unable to schedule future rides because the app does not show the car/ time on the “Where to” Bar. How can I fix that? I have downloaded the Uber app three times and still unable to see the car icon on the where to bar.
Life saver/ responsible fun!
by TheRealNmula on 2019/04/24 17:32
I use Uber when I go out to the bar with friends and when I’m getting work done on my car. Honestly probably the most essential app on my phone. You also meet some interesting people and have great conversations. Definitely would recommend!
Great
by Hollis Stac on 2019/04/24 17:30
Driver is excellent
Life saver app
by ilybklyn27 on 2019/04/24 16:09
Are use Uber a lot when I’m in Puerto Rico and I have never had a problem The only problem is that Uber is not allowed to come into the airport to pick up passengers to drop I wish that would change because the taxis there are a rip off Uber charges less than eight dollars and a tax he charges over 20 something dollars such a shame Uber needs to find a way to change that to give customers more of a writing Ways to get home safe
Needs improvement
by check_urself_b4_u_wreck_urseld on 2019/04/24 16:07
There needs to be a better way to contact uber when the driver decides not to show up and doesn’t cancel the ride
Uber Charged my personal card without my consent
by bhatti92 on 2019/04/24 15:23
I booked a ride through commuter benefits profile but uber charged me on my personal account. Their customer service is terrible. They always assign you a different a person everytime you message them. And the customer care team just sends out default replies without even exploring the issues. I have remived my personal card from uber app now, as I can't trust them anymore with possession of my credit card info. I had similar issue with LYFT, and they dealt with it very professionally.
Uber gets worse.
by uke 2 B on 2019/04/24 15:16
I got charged extra because I didn’t want to walk from where I got dropped off. I had to walk anyway and still got charged extra. Uber is getting worse and worse I’m going to start using Lyft or one of the other car services.
Extra Charges
by GoddessNita on 2019/04/24 14:17
I’ve had like 4 or have extra charges from them and I don’t know why. The ride shows that It was only 17 but I got charged 22. That was my first and last ride from them. I didn’t know that I would get extra unnecessary charges! The driver didn’t take any tolls and another charge of 5.56 keeps popping up also like 2 times!
Steve
by Demarski on 2019/04/24 13:56
Steve was terrific. He answered a Lot of our questions about Uber since we have little experience. We will be using Uber again and you can thank Steve for that!
Mikes things easy
by 1Leeland on 2019/04/24 13:25
I like it
Like a long drive
by Stubbewolf on 2019/04/24 12:53
If you want the longest route possible.... every single time.
First Ride
by ColeOrange on 2019/04/24 12:40
My first experience with Uber, I felt safe and enjoyed the ride!!
Fix the finding riding setup you guys have
by Rafariz on 2019/04/24 12:08
Why are you guys showing me there’s Uber’s around the corner and you still send drivers that are 20 minutes away to pick me up! Every time! I can’t get to work on time! Why do I have to get my Uber 30 minutes before I have to go to my location! Like is bs because I could literally walk and it would be faster then waiting 20 mins for an Uber to arrive to my location... At least one start because all the drivers are nice most of the time.
Bankruptcy
by Unluckychanges on 2019/04/24 11:26
I can’t wait for you to go out of business. Thats what happens when you mess with the drivers over and over and over again. Pay better and maybe there would be more of us and less people waiting 20+ minutes.
Use Lyft
by DoubleM385 on 2019/04/24 11:23
Horrible customer service. Drivers use cars not on the profile. Other drivers cancel the ride once they know the destination. The help setting does anything but help. Do yourself a favor and use Lyft instead.
Always robbed by this app smh
by PeinedRaven on 2019/04/24 11:15
Every time my driver cancels on me it still charges me full price and it’s pissing me off. Twice in one day and one made me wait forever til he canceled. Uber absolutely doesn’t care to fix this issue. It should never charge us if the driver cancels on us. I understand that sometimes it’s not the drivers fault but then they should be required to fill out a form or report saying that still deserve to charge the customer due to their failure to comply. Not us having to fix it every time by calling u losers. THE DRIVERS ARE YOUR EMPLOYEES NOT US FFS
Better availability
by Hsjsjsjxxisksjx on 2019/04/24 09:01
I always get the furthest driver & because of that I’ve been late to work everyday since last week because of Uber wish there were actually some closer tired of waiting 15 to 30 minutes for a driver
Uber is steady over charging me
by kishambiode on 2019/04/24 06:16
Uber has charged me 3 times twice for a ride an I’m very furious about it now
Disputable company
by Mlpojn on 2019/04/24 06:13
I have now been charged my 5th $5.00 cancellation fee when it was the DRIVER who CANCELLED THE TRIP. Today I waited & waited & waited much longer than the estimated time. To make matters worse it said to meet my driver now, but the driver was no where to be found. I messaged & called the driver to find out where he was. He did not answer his phone or reply to my messages. Then I got the message from Uber that unfortunately the driver had to cancel my trip. Where’s my compensation for extended wait time only to be cancelled on? Uber makes it nearly impossible to contact them to address any issue. I will never use Uber again. After this is resolved I will unsubscribe & remove the app for ever. It is a scam.
Uber
by 183!:$:)/67:! on 2019/04/24 06:01
Don’t give out enough discounts and I use y’all a lot
No customer service line
by bnallely on 2019/04/24 06:00
Cannot find a number to talk to someone about issues
Booking a trip in advance
by Carlina24 on 2019/04/24 04:01
Up until now I’ve had no problems using Uber. I wanted to book a trip in advance like I have numerous times, but for some reason the little clock that’s usually in the where to bar wasn't there. I tried closing the app and reopening it numerous times, and even tried uninstalling and reinstalling the app and still nothing. I also made sure the app and software on my phone were up to date. My friends phone had the little clock button on their app, but my would not show up. After trying for so long, I decided to go with another service to boo my ride in advance.
False times
by SourceChild on 2019/04/24 03:19
UPDATE 3rd revisions. This app just keeps getting worse. Normally I would be happy to sing the praises but I am seriously becoming tired of an app that is not meeting promises. TIMELINESS When the app says “drivers nearby” only to be connected to some driver that is 3-4 times the distance and time. If a driver is 4 minutes away when they take the call then they should not take 20 minutes to arrive. The fact that Uber allows this is horrible and I would rather not punish drivers with poor reviews when they are merely doing what the culture allows. This has been consistent. Moreover, when a driver charges for a wait time when I am standing and waiting at the appointed location it is unacceptable. Being someone that prides myself on being consistently 15 minutes early I am tired of Uber causing me to be 10-15 minutes late. There are better alternatives that are more honest. MUSIC It is perfectly fine to have a little music in the background but I am not interested in hearing it. When I ask politely to turn the music (more specific the radio station ads and chatter) I want it turned down or off. I am offended that this is so constantly ignored. Drivers are not respecting my peace and quiet. DIRECTIONS When I don’t know the route I appreciate a driver that know tricks and shortcuts. However, when I do know a route better than the driver it is terribly insulting when they argue with me. What is worse is when they miss exits and do not listen to warnings about closed roads, exits, etc. OVERALL When this review started it was 4 out of 5 stars. I have revised this now 4 more times hence why the review now says 1 Star. I am firm with this and even more significantly offended at the “damage control” canned responses to my reviews. The company should be more concerned with quality and less concerned with marketing.
Old Timer Bob
by Old Timer Bob on 2019/04/24 03:09
First time rider w/Uber. very nice ride. I’m very thankful that there are nice helpful people willing to serve the community in this way. Excellent Job!
Bonita Wright
by Bunny lori on 2019/04/24 03:01
I really appreciate Uber! I can always get a ride and I feel safe and comfortable. I never wait over 5 minutes for my Uber to arrive.
Most hated job on earth 🌍
by Asmara Eritrea on 2019/04/24 02:35
It’s a disaster and waste of time! Please do not drive for this scammers, they will let you down and will never ever make any profit from this. I wish I could get my time back working with them. Sad.
Driver didn’t show up
by bld5018 on 2019/04/24 02:32
Ordered a car in Chicago. App indicated car was minutes away. After waiting 20 minutes, I cancelled car and ordered another. No way to rate first driver that didn’t bother to show up, plus was charged $5 for canceling. Can’t wait for autonomous vehicles.
Canceled ride
by pernylen on 2019/04/24 02:17
The driver canceled this ride, not me. Credit my account the $5
Wait times
by i like uber most times on 2019/04/24 02:01
I don’t usually have any issues with Uber’s service or drivers. However there. Have been two issues where I was left waiting longer than usual because the driver picked up my order however was still on another call. It wasn’t told to me that he was still on another call until after I had confirmed the pick up and then I was left waiting an additional 10 minutes along with the seven minutes that I was told it would take. So I’m just slightly disappointed in the way that works. If a driver is on Another car rather than keep the guest waiting he should pass on it and allow someone else to pick up the car if it’s going to cause a guest so wait unnecessarily
Going down
by MacSal on 2019/04/24 01:49
I dont use Uber that often but compare to before it was much better. I just ordered an Uber. First driver cancelled after I waited for 10 mins. Second driver still waiting and its been like another 10!
Mr Jay Alvarez
by Shield Driving School on 2019/04/24 00:12
Excellent Service
Transportation
by Rite owls on 2019/04/23 23:59
Both of my rides were with friendly and professional people. Clean cars. Lovely
Bad
by Buschwood on 2019/04/23 23:58
Cancelled rides and no helpful services
Has become subpar
by estechanti on 2019/04/23 23:37
This app used to be good, but now you have to wait FOREVER to get a ride and the prices are ridiculous. I’m very disappointed with this app. Every time that I take it I’m always late to my destination because Uber takes forever to calculate the route. The algorithms for this app are subpar and I’m extremely disappointed. For a long time now I’ve only been using Lyft. I think that’s what I will be using from now on. This app used to be good but now it’s turned into crap. Not using it anymore.
Refund
by no nick name!!! on 2019/04/23 23:17
I am very disappointed with the billing situation!!! I was billed $11.96 for my ride Then later on the same day I was charged $16.96 for the same ride!!! I am not getting anywhere with getting my proper refund. I will be contacting channel 2 news.
Tired of unprofessional drivers and support
by Yad 4:36 on 2019/04/23 22:58
I’ve literally used Uber since the beginning, I’ve spent thousands of dollars on rides and tips and this is my honest review. Back in the day the drivers were professional and the support replied quickly and valued your business. Now years later even after all the backlash and safety issues the support is non existent and the literally let any fool with a car join the driver program. I’ve had some of the most uncomfortable rides Where ive felt unsafe and then I’ve had drivers who would have me wait for 10mins just to refuse my ride for NO reason! I’ve reached out to support and they always side with the drivers and offer any kind of apologies! I hate Uber!!!!!!!! To Lyft or via I go
Great app!
by Chris B NYC on 2019/04/23 22:53
So seamless and easy to use!
GPS issue
by atlart6 on 2019/04/23 21:43
I love using Uber however, on today’s trip from my hotel to the airport, the GPS took us on a longer route. The cost was over $20 more than was quoted. Hope that this doesn’t happen again!
Great product, Horrible Customer Support
by dasilverwelshman on 2019/04/23 21:32
I know this will sound a bit contradicting given my three-star review, but I actually absolutely love Uber. I use it everyday and it’s been a lifesaver on many occasions. What I ABSOLUTELY HATE about Uber, though, is the fact that there isn’t a single phone number you can call to get immediate assistance. I could’ve really done with some assistance today after I got out of my driver’s vehicle and realized I hadn’t paid him (in Brazil you have the option to pay with cash, which was the option I had chosen). There wasn’t even a way to communicate with the driver directly after the ride ended and I got out of the vehicle, so the poor guy (pun unintended) left without getting paid. I felt terrible, even though it genuinely was an honest mistake. I tried to change my payment method for that particular ride after the fact, all in hopes to fix my mistake and get the driver paid for his service but it was to no avail. I reached out to Uber but only got a generic, useless email in response to the issue. Also, I’ve been trying to change my profile picture for quite some time now, which sounds very simple, but not for Uber. Even a task as simple as that can’t be done without contacting Uber first. But the problem is when you try to contact them, another generic message pops up telling you what you already know and you’re still not able to change your profile picture. I know that sounds like a very small problem, but in a country such as Brazil where crime rates are so high, you can never be too careful, and I’m sure drivers would feel safer being able to see who’s getting in their car before they arrive. Anyway, Uber is a great product and I intend to continue to use it for the time being, but I have to say Uber is very lacking in the customer support department. Big time.
What happened to you, Uber?
by jmanly3 on 2019/04/23 21:31
Uber used to be great. Not now. If you like canceled rides; directions that expect you to walk across canals/waterways to reach your pickup location (express pool); or app crashes and GPS errors, then this is the app for you! If you just want a car to get you from A to B without drivers canceling, the app canceling (often multiple times), or different drivers/cars than you expected showing up, get Lyft. It’s cheaper most of the time too.
Major issues, losing all patience and money
by Nuna505 on 2019/04/23 21:10
I used Uber and set a ride, the woman never showed up so as any sensible person would do; I canceled the ride to take a different Uber. I then scheduled a ride for 9:35am, the woman shows up at 9:14 and doesn’t speak English so I’m trying very hard to explain to her that I scheduled for 9:35 meaning I won’t be ready to leave until then, the woman gets furiously rude and cancels my ride and as I get a bank statement I noticed they’ve charged me for the first ride that I NEVER took ($21.13) as well and the second that was canceled because the woman didn’t understand what she was even agreeing to when taking my ride for 9:35 so that was another $25.00 plus the $5.00 cancellation fee. I then try to contact consumer support which took me 20 minutes to even find a number and I called a drivers line just so someone could hear the situation and fix it. It’s now 5pm, I’ve gotten four emails saying “it’ll refund in a few hours” and I’ve spoken to two separate who don’t even know what they’re doing. There’s so much incompetence I’m losing my patience and all of my money🙃
Marcus
by wi15657 on 2019/04/23 20:51
A wonderful young man. Thoughtful courteous and poised. Good driver too.
Booo
by jackel monster on 2019/04/23 20:29
This app is the worst app ever
I can’t stand the drivers
by clbawd on 2019/04/23 20:25
I ride with Uber A LOT. and I can say by far that Lyft has had way nicer drivers. I have about 3 Uber drivers cancel on me a day just Bc I am not a “big ticket” ride. I simply try to get back and forth and explain this to them when they call. However they still cancel after telling me they are on the way. It’s rude. And the ride I just took my driver made some illegal moves when driving putting my life at danger. The Uber drivers should not be able to cancel on a ride just because I am not at the airport or paying for a $100+ ride. It’s ridiculous. Definitely not happy with most of these drivers
Uber app never works on my phone so I use Lyft
by ThatYoungArtist on 2019/04/23 20:15
Uber doesn’t work on my phone, which is absolutely ridicules, so I just use Lyft. I’ve never had an issue with Lyft.
Robert was great!
by Woodstock, GA on 2019/04/23 19:48
Friendly and social. Wonderful.
I feel like a joke to these people
by ChristmasMoore on 2019/04/23 19:06
I keep getting drivers that call me and ask where I’m going. Shortly after they’ll say something along the line of “okay! I’m on my way!” Shortly after the call they cancel the ride. I know for a fact that they can’t do this and I even had some back and forth with a few drivers but they always end up canceling. These incidents have cost me to be late to work multiple times. It bugs me I don’t have an easy way to report this. It REALLY bugs me that Uber thinks crediting me 5 bucks to a Uber card I can’t even use (because you have to actually have enough money to cover the entire ride to use the card) is sufficient enough for my inconveniences.
Disgusting experience with UBER ONCE AGAIN
by Dusgustex on 2019/04/23 19:04
Your prior driver refused to pick me up at my place of call when all other drivers did as I’m a regular customer and spend a lot of money with you. Other drivers have picked me up at the same door but he asked me to walk for 3 minutes- he claimed not to be seeing me and cancelled and advised me to do the same and now I’m being charged over $5 -your service is getting worse and i am demanding a full refund or the BETTER BUSINESS BUREAU AS WELL AS THE NEWSPAPER WILL BE HEARING ABOUT THIS IN 24 hours 😠
Love it
by Bkaymike on 2019/04/23 19:03
Love this app
Excellent service
by jeje eshak on 2019/04/23 18:30
Perfect company
Claude’s Review
by Island Legend on 2019/04/23 18:12
Claude was very knowledgeable and professional. He was extremely personable and respectful.
Horrible
by Bfju on 2019/04/23 17:26
Nothing works when you need help!! Charged me inappropriately!
JUMP bike integration hot mess
by marksanctuary on 2019/04/23 16:48
Tried the UBER app for JUMP bikes to see if it’s any better. Same exact issues in the UBER app as with the JUMP bike app. Does not show my ride credits. Doesn’t show low battery bikes that give credits. Doesn’t show my JUMP bike ride history. Whoever is in charge of migrating JUMP bikes to UBER has really dropped the ball.
Great service
by grayzgirl2 on 2019/04/23 16:32
Great service
App froze first time use
by Doleo2 on 2019/04/23 16:04
First time using app. It froze, wasn’t sure I tipped the driver. Tipped him double.
Easy to use
by Lemonfingers on 2019/04/23 15:47
Great app able to use
Cancelled ride due to driver incompetence
by CajunSauce75 on 2019/04/23 14:54
On a ver recent trip to NOLA, I requested an Uber to pick me up at The Harrah’s Casino with specific instructions as to which entrance to pick up. Not only did he not go to the correct entrance, he denied my attempts at calling him while rushing through the casino to meet him, then canceled the ride. So, bc Daniel can’t follow simple instructions, I was charged for the ride plus a fee for inconveniencing HIM! Good job Uber!
Fun start
by Imedrix on 2019/04/23 14:26
We’re in New Orleans and what a great way to start our trip- we had Jerrie e as our U we driver this morning. Kind, a good driver and guide too. Now it’s chicory coffee and beignets!
Charging
by tired of uber on 2019/04/23 13:15
Every time I use this app, there is a problem with it charging me twice. I don’t mean the authorization hold either. I literally pay for my uber in advance because of apple pay, but then when the ride is over and I put the remainder balance that I did not use on my card, the uber app says that I did not pay when the money OBVIOUSLY comes out of my account.
Great App!!
by Amlshopping on 2019/04/23 13:01
Uber app is awesome!
Overcharged
by Annette061568 on 2019/04/23 12:43
I took an Uber this morning from the Clevelander Hotel to the Miami airport... I agreed to the 18.54 payment... But when I got to the airport and checked my email it showed that I was billed an additional 16.30... I did not agree to this amount... Never again will I Uber... it’s Lyft from now on...
Terrible Customer Service
by PS13586 on 2019/04/23 11:50
Reaching Uber customer service is impossible if it is not associated with a specific ride. A great examples are rides that were canceled before you were picked up. Why is there not a general Uber help email address or method for getting help through the app?
BEWARE unexplained nonspecific “SURCHARGE” ... DOUBLE fare !
by teeeeeeeeeeebeeeeee on 2019/04/23 11:08
Driver... prompt, quick, on time, pleasant courteous & polite, good cautious driver. Vehicle... smooth riding & running , clean, well kept impressive. HOWEVER .... Fee I felt gouged, robbed, over charged , taken advantage of due to 60% !!!!!! SIXTY PERCENT !!!!!!..... VAGUELY DESCRUBED EXCUSE for an EXPLANATIO TRUKY UNEXPLAINED, NON SPECIFIC “ SURCHARGE. 8 bocks 2.1 miles $8.00 ????????? FAIR ????? I DON’T think so ! Link to explanation, tells the extra may go to anyone or anything ... “driver, tolls , government surcharge” owners vacation fund bail out serious criminal fund support child abuse organization scams incorporated illicit drugs trafficking Soviet political government interference human trafficking support groups violent gangs defense fund murderers thugs thieves rapists mafia Corrupt politicians Free food for the wealthy . absolutely anywhere.
Great customer service
by Fahoude on 2019/04/23 09:49
Thank you so much. Very nice, helpful and polite.
Ghost
by Sjifxgjbc on 2019/04/23 09:26
Thank you guys for creating this app
Don’t care about customers and loyal customers
by skatetopia on 2019/04/23 09:08
I have over 100 rides with uber within a year. I used uber today and the price was around $12. I saw that Lyft was around $14. I chose uber. After I selected uber pool I noticed that I was being charged almost $20. There was no way to get in touch with uber at this time until the ride was finished. When I got in touch with them they did nothing to help me. I went back on the app to get proof and the app was updated and looked completely different but the same result showed around $12. Finally after 4 or 5 hours of going back and fourth with them, they admitted they made a mistake but still said they were going to charge me around $15 which was still the wrong price. Every problem I have with uber big or small they argue with you and give the worst customer service ever. Uber does not care about there customers. They have no respect. Uber stealing money from customers is probably more common then I thought.
Switching to Lyft
by .............:...::::::::.. on 2019/04/23 08:52
I’ve been a loyal customer for some time and I’m even a gold member, however earlier today I was charged 12 for a ride that was estimated for 7-8 dollars. When I examined the breakdown of the costs the ride was just under 5 dollars but they added 7 dollars in fees! The one fee I’m upset with is the long pick up fee. If they were going to charge me for that they need to Inform me before I book my ride. Had I known that I would have canceled the ride in the first place. Absolutely ridiculous.
My ride to the driver
by Denise gray on 2019/04/23 08:08
I left my dinner in he’s can I was hoping he would call thank you
payment confusing
by userFOFF on 2019/04/23 07:56
I was little confused about the gift card payment, didn’t know you need at least credit or debit card onto the account to use the gift card payment, but it was interesting and wonderful ride for the first time.
Drivers good, app support poor
by akn_review on 2019/04/23 06:48
Have an issue with a payment. “Help” did not address my issue and in fact gave me wrong information as Uber app was being changed. Of course no information on app that change was occurring. After an hour was able figure out how to send a note (no chat or live support found). Response was not satisfactory. Like many systems, it is okay until it isn’t and then it is really bad.
Uber Refunds
by Etunez15 on 2019/04/23 05:11
I had a driver today go away from my location and I ended up getting charged $5 to cancel the ride when I was the one waiting for 20 minutes. On top of that the refund they gave me was Uber cash, and not $5 back into my bank account, which was going to be used for something else. Getting in contact with a customer service representative is such a hassle, which I’m assuming is why they don’t allow you to dispute the cancelation fee the way you would a regular ride.
Hooray for UBER
by Dudleydo2 on 2019/04/23 04:55
Once I figured out that I HAD TO download the UBER APP before I could create an account so we could get a ride it was very simple....after 4 failed attempts to create account on UBER.com!!! THAT was frustrating to say the least! But it all turn out well after a very rough day! Thank you Theodore and UBER for getting us home safely after getting stranded at car dealership!!
Time is off
by thisiswhyyoudontwritereviews on 2019/04/23 04:53
Not sure if it's the app itself or Uber but it constantly is wrong on location of drivers. Says one is 3 min away and then when you confirm, says 10 min.
Se pasan
by bzavala12 on 2019/04/23 04:32
Espero 4 minutos para q me busquen un uber y espero 10 para q el uber yegue 15 minutos practicamente perdidos .. y todavía el uber me yena adar varias vueltas
AMAZING
by stiiiiiiiine on 2019/04/23 03:34
Not only was our driver completely respectful but also patience and so very accommodating!! Super driver!!!!
Complements and recommendations from a satisfied customer.
by Kendall rider on 2019/02/02 18:41
I wish to let Uber management know that I am a very satisfied customer. The Uber service is great their drivers are well trained they’re nice to people and the cars are very good. I am legally blind and DAS use the Uber constantly. I have a recommendation to make in order for the application to be even more useful and the service as well to people like myself who have low vision or are legally blind or blind. It would be a good idea if Uber sent a picture of me of the passenger to the driver before the pick up time in order for the driver to be able to identify the passenger. Needless to say that being legally blind I cannot see the driver however the driver can’t see me if they have the picture it would just make it much easier on both of us during pick up time especially in crowded places. I also wish for Uber to participate in the para transit or special transportation service also known as STS in Miami Dade County Florida. I know that there are other cities such as Boston Massachusetts and Alta Monte Springs in Florida which allow Uber in all the ridesharing services to participate and supplement the para transit or special transportation program. This would give us people with low vision blind or with any disability the opportunity to have transportation on demand and not have to call in advance 24 hours and at the same time have to wait for other people to travel and to be dropped off
English speaking drivers in the USA should be a requirement
by DropKickChip on 2018/09/14 13:33
The state that I live in requires all driving services to be able to communicate in English. How is it that a good 50% of the time when I get take a ride, my driver can not communicate in English. This is incredibly frustrating and a huge safety concern. Because the GPS is really not that good, I call my driver to give them my exact location for an easier pick up. If they don’t answer the phone then I will text them. When I don’t get acknowledgment on the text or a phone call back...... I know at that point that I’ve got another driver that doesn’t communicate in English. Passengers need to be able to communicate with their drivers, for pick up locations, for drop off locations, for different routing directions because Uber GPS is not very good. Consistently I will have drivers dropping me off in the wrong location...... because I cannot communicate with them to simply say, drop me off on the other side of the building...... Where I live it is actually the law that drivers must be able to communicate in English!!! How are you getting away with this Uber?? Every driver I get from this point forward that does not speak English will get a one star rating. I have convinced all of my family, friends and colleagues to start doing the same. Eventually Uber you’ll get the idea that drivers need to speak English in the USA.
Uber App Feedback
by Stamley Harrelson on 2018/12/21 21:48
Complaints always seem to be first on the mind when rating. So before launching that, I will say that the quality of service is higher than all others in the same class of rider apps and service. However, the change to anonymous calls to drivers and anonymous texts is highly questionable since its the only option. And who could blame them for not answering. It’s not like one is likely to be calling to chat about the weather. Rather the normal scenario is that the time to arrival just doubled, car is headed in the opposite direction than the app indicates and you are already 15 minutes late for your appointment because the past two drivers cancelled the ride after you waited 8-10 minutes. And Uber has no customer service in real time- so at best you can report whatever and a couple of days later you will receive a well groomed response but in real time you are on your own. Transportation in NYC has been revolutionized by rider apps. And some are actually cheaper than the old stalwart, a yellow cab. But that’s not our Uber which is at the top range on average but doesn’t spike to ridiculous 4-5x normal price during special periods quite as egregiously as one of its competitors. So if you are new to the city, take the tips and if you are Uber, do better since you are absolutely being paid to do and if not, another will fill the gap. That’s what rider apps have in their future according to my hopeful prediction.
Revised: Uber reimbursed for Wrongly Charged Cancellation Fee
by Coszh58 on 2019/03/22 18:56
Two years after a new street was built in the CCRC John Knox Village, a gated community in Orange City, FL, and the mapping services still do not know the correct name of Holly Branch Lane -they call it Wild Holly Drive. Given a destination on Holly Branch Lane, the routing tells a drive to get there (Wild Holly) via Monastery Road, but there is an unmanned gate there for residents only. When I ordered a ride *from* Holly Branch Lane, I included comments to driver that he had to enter the gated community through Trafford Ave. He ignored my directions and texted me he couldn't get in at Monastery. I resent him the instructions. He cancelled the ride. I have been charged a cancellation fee. So my gripes are: get your maps updated, and do not charge me when the driver ignores instructions. This morning I had a very fine driver who delivered me *to* Holly Branch Lane, but I had to give him instructions on how to get there as we rode to the destination because the map was wrong. Update: Uber reimbursed the cancellation fee, so I’ve upgraded the rating. But I did have to challenge the fee. There are many gated communities with gates for residents only. I’ve written to Google Maps and Mapquest about this particular gate. We should all let mapping services know about such locations. But you would think local Uber drivers would know these.
Driver reviews
by RooBearJonesford on 2019/03/09 20:34
I had a great experience with uber so far, but just recently, I had an issue where many of my recent drivers got lost along the way, taking a wrong turn from what their GPS said, some of them asked me where to go next. I was polite and helped those who asked, and I still tipped each driver despite the inconvenience. However, one of these drivers apparently gave me a terrible score, dropping my perfect 5 star passenger rating. Uber drivers can refuse to pick you up if they don’t like your passenger rating. It’s not fair that I can’t explain what happened or contest the rating, or that I’m getting the backlash for their mistake and they get to keep the tip, anyway. Completely unfair and uber does nothing about it. I don’t take uber that often, so the one rating was enough to drop my average quite a bit! One fluke rating should be either canceled out, or I should allow a chance to explain the situation and revoke a tip if the driver is going to be so rude and unfair. In addition, I’ve read many uber drivers saying they will intentionally give riders poor ratings if the trip was inconvenient for them: if it’s too far out of the way, if they didn’t feel the trip was far enough (and a big enough fare), or apparently if they don’t like the route to get there and can’t figure out their GPS. It’s not fair for drivers to be able to do that at all. Poor ratings should be for poor behavior, not for frustrations with the standard expectations of their job.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Would have been five stars, except for the extreme fluctuations in the fee.
by RustyNance on 2017/12/09 19:12
Would have been Five Stars, except for the rate structure. Like many, I recently got stuck in The Atlanta airport after a blizzard dropped an incredible 1 inch of snow. After spending way too much time in an airplane on the ramp the flight was cancelled. No rental cars or hotels. Decided to check Uber for the gate from Atlanta to Columbia SC. First time I checked it showed over $500 for an economy car. Ruled it out at that point. The boss wanted an exact number so I checked again, due to old timers disease. Price fifteen minutes later was $377. That made me curious so I kept checking the rate. The price fluctuated wildly from a high of over $600 to a low of $189. I waited until the price was sub $200 before I booked. First driver cancelled before he picked us up. Got billed $6 because the driver most likely didn’t look at the destination until he was almost ready for pickup. Had to start the process over again at 3:30 am but finally got another $189 rate. The fact that I can get a car at that time of the morning to make the trip is great, but the rapid and extreme fare changes are ridiculous. I can understand adjusting prices based on demand, but increases of 300% over 10 minutes is extreme. Will use again, but if you are going further than around the block, it may pay to check the fee multiple times before formally requesting the ride.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber lover ❤️
by Cassandra27 on 2017/10/26 18:43
Convenient and reliable means of transportation. Gets me from point A to point B without any stress. Tells you the cost of the drive and the time you will arrive to wherever you’re going before you confirm the trip. I love being able to see on the app the name of my driver, the driver’s vehicle, the driver’s previous ratings and the Uber drivers exact live location on a map as I’m waiting to get picked up. The contact information of the Uber driver is readily available to communicate for whatever reason; for instance- if you’re in a plaza, mall, or gated community and need to let them know what to do or where to go. You can also schedule an Uber to pick you up at a certain time and/or day, too! I use Uber to get dropped off to a one-hour therapy session and I schedule my Uber in advance to pick me up at the time my session is over so when I’m done, there is not waiting and I get right into Uber to go home- it’s such a great feature!! Another good thing about Uber is while in the Uber heading to my house, I realized I needed to stop at the store first. The Uber driver had no problem stopping and the driver waited while I got a few things at the store, and took me back to my home. I recommend Uber to everyone! 5 stars in my book :)
False charges $200!!! and poor customer service
by C6Lucy on 2018/11/03 14:50
I took my second ride with Uber (the return trip home). After we were at home I started receiving multiple charges over the next few hours. They were charging me for strangers fares. It is unacceptable that my payment method was compromised so severely. I do not trust this company at all. Then when I emailed them about the issue their response about my ride was continually incorrect. They told me I had more than four people in my ride party: wrong, we only had two which I luckily can prove. However they were adament in every response that we had more than four. That is a terrible feeling. I believe this is a communication error between our driver and Uber because our driver did not speak any English. In addition, They documented the wrong drop off location, which I am to assume was where the next client pick up must have been. I was already bothered that the return trip cost double what the first trip had cost. Then to be dealing with all of this the rest of the day was rediculous and stressful. Based on how they refunded me part of the fare and what they wrote despite my details in my message they do not underafand which trip I actually took and clearly mistook me for one of the other dates. My total charges by the end of the day were almost $200!!! This app is not secure for your payment method! They will not let me deleate the payment method either! Now I have to get a new card. This is not how I wanted to spend my vacation.
Customer Service
by FLC88 on 2019/02/14 22:48
Disappointed with Uber customer service department. Have left one item behind in an Uber one time during all of my rides over the years. I contacted my driver directly to facilitate a return - they initially provided me with their phone number but then proceeded to ignore all my attempts at contacting them. I even offered to pay them for their time. Uber didn’t do much to help - they tried to contact my driver as well - and they were not able to reach her either. That was it. End of their attempts in helping. After a week of this, I asked for them to do something more, and they said I could file a police report. They didn’t answer my questions on what happens to a driver they cannot get in touch with. They are not reachable by phone i.e. it is not possible to have a real conversation and come to a real resolution. It is a bunch of messages sent back and forth via the app - nothing of which does anything to actually help. Would love to see you guys build out a more dynamic service department, would love to have a singular person as my contact until my issue is resolved, would love to see you guys spell out some policies / procedures on common issues riders and drivers experience. Happy to provide further ideas for improvement. Want to see you guys succeed and for your employees, drivers, and riders to all have pleasant experiences.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Charging me double has been a VERY big UNRESOLVED issue.
by AyeOshay❤️ on 2019/02/27 05:17
Uber already rubs me the wrong way with how the prices fluctuate AFTER my ride has already been paid for. Now my issue lies with the fact that for the second time I am now being charged double the fair. This happened on February the 23rd. I transferred money onto my account to take a ride. They took said money and I thought all was well. Until I tried to take a ride again and I was told I had an outstanding balance. My issue is I have my card set up to where I cannot make purchases if the money is not immediately available in my account. I have transferred money into my account and taken a ride before so how I had an outstanding balance is ridiculous. They took the payment and it clearly showed this but when I contacted the uber support they began telling me my account was on suspension because of insufficient funds 😒 they have yet to resolve my issue and I am very aggravated because I use uber a lot and this is the second time they tried to do this to me. The first time I didn’t realize I paid again and the refunded me in uber credit that I’m never able to use on the spot🙄 here we are four days later with no response and no refund and still on uber suspension even after showing physical evidence that my ride was paid for. It would be great if uber had live support to resolve issues like these because I am very frustrated and I refuse to pay for a ride that was already paid for.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Worst drivers EVER!!!
by Iota-man63 on 2018/12/16 02:07
Do you guys recruit the country’s worst drivers (service wise) to represent your company??? Why do they all need to tell me what I booked when I speak on something. Ex: I book express and walk to my pick up on time...corider isn’t at pickup point and does not accurately communicate where they are or how far...the driver is searching a whole 5-7 minutes and nothing. I politely suggest reaching out again but cannot spend 10 more mins looking for one person and the driver then reminds me “you booked express” as if that means I relinquish my right to show up to my own destination on time...and that maybe I should have booked uber x if I needed to be somewhere. Another example your app/driver cancels on me and repairs me with a new driver. The new driver is already at the location but I still must walk. I used the app to communicate I am en route and am not far away. 2 mins later the driver calls to tell me I booked express (subtly implying they are about to cancel) when I literally reached out in advance to acknowledge and communicate my distance. Icing on the cake is when said drivers barely or don’t speak English. I’m all for equal employment opportunities but if the drivers can’t understand the riders on a large scale what good is the app with a language barrier. It’s more to a “taxi service” than following a gps. 3 years into using the app but what do I know right...
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Drivers problem
by svalentine691 on 2019/03/21 01:23
Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Angry customer
by Janeth 'too beast' Silva on 2018/08/25 17:35
I just went through the most frustrating situation and uber did nothing. I ordered an uber to get to work just like I do every other day with 30 mins to spare to get to work on time (it only takes 12-15) mins to get to my job) once I got matched with a driver it let me know the ETA was 2 minutes. well first of all the uber driver could not figure out how to get to my location he did so many rounds by the entrance but never thought that’s where he should go I messaged him through the app to explain a little better that’s the entrance he should go through but disregards it then he finally calls me (this is already 10 mins into me requesting an uber) and asks where to go I talk him through it and says ok I’ll be there in a minute again he does two rounds but doesn’t go into the street I told him to another 5 minutes pass and finally I see his suv arriving a few feet away from me I go out into the street making it obvious I’m there and he just does a u turn and goes back to where he came from and cancels my ride. Are you friken kidding me I’ve already lost 16 minutes and they charge me a $5 cancellation fee when I didn’t cancel anything ! I disputed and they returned the $5 but how does this help me ? You’re just returning 5 that were already mine and now I’m late to work I should be getting a discount or 5 dollar for you cancelling my ride this app is THE WORSE APP!
My Uber’s have now picked up the wrong person twice
by zoe.2222 on 2018/12/02 00:14
The Uber pool system definitely has some issues. To start, my Ubers have picked up the wrong person twice. A week ago my Uber picked up the wrong person, let them change the location of their drop off, and then charged me for the extended trip. Having used Uber many times before, I assumed it was a fluke and contacted Uber and received a full refund. However, this happened again today! This time I knew better and canceled my ride, right when I got the notification that I was on my way when I was still waiting on the curb. I got charged a cancellation fee, because I canceled mid trip. I tried calling the driver multiple times to no success, and was forced to contact Uber AGAIN. While Uber’s costumer service has been satisfying in the way that I have gotten my money back, the amount of time I have wasted these past few weeks has been irritating to say the least. I have spent at least an hour waiting for Ubers that weren’t coming, and trying time and time again to call another Uber. I have been late to several events because of this, and have been forced to use Uber x instead of Uber pool because my pools have canceled on me or taken the wrong person. Uber has been a waste of money and a waste of time, and it doesn’t help that they don’t have a costumer service line so I can talk to a real person.
App is working poorly
by qbrown620 on 2018/09/23 17:04
Uber was working great for me but as of the last week or so, it has been terrible. I keep trying to request a ride and then a driver is found for me but the driver never comes. I had to cancel like 3 rides, two I was charged for. I literally can’t request a ride with Uber anymore. I’m not sure what’s going on with this app but something needs to be fixed. I use to love Uber, I use them very often for work and personal. I got a credit for my fees I was charged for a cancelled ride and was issued a credit. BUT I STILL CANNOT USE THE APP AND REQUEST A RIDE TO EVEN USE THE CREDIT. He navigation is always off. Drivers asking me where to go, or the navigation just goes way out of the way making a 15 minute trip into a 30 min. It’s ridiculous. I really want to continue using Uber but I can’t keep getting cancellation charges for something that is Uber’s fault. I requested an Uber and it showed that the driver was on the way. It said he was literally a minute away. I called the driver 3 times and I got no response so I cancelled the ride. And I got charged. Same thing happened twice. I’m very disappointed. I hope Uber can make it worth the customers while to persuade them to stay. Because the competitors are looking good right now. They are a tab bit more expensive but at least the competitor is reliable. That is more than I can say for Uber as of late.
Don’t Try To Contact Customer Service
by eappleme on 2018/08/19 23:58
I have been using Uber for years. The drivers are (usually) great and the pricing is (usually) fair. In all the years I have used Uber, I have never once been satisfied with my interactions with Customer Service. They don’t read the support messages sent and just respond with a form letter that they generate based on the first few words of your message, or just which option you initially select for the support topic. I have sent detailed messages, even going so far as to bullet point the issues I have had or the troubleshooting steps I have taken, and I get the same message each time: Did you try updating the app? Did you try logging out and back in? Sorry, we can’t help you with that. I am trying to purchase a ride pass for the third month in a row and every time I go through the link in the app it tells me I need the app to complete the purchase. I try clicking the link in my email. I need the app to complete the purchase. I contact support. I need the app to complete the purchase. I am incredibly frustrated with the lack of care shown by customer support. My issue is not with the app or the company I guess. I read through the list of reviews after mine and they all were responded to by a “let’s make sure we connect message and one contact medium” so they obviously don’t care about customer service.
First Time User
by lakelake2 on 2019/01/13 15:55
We arrived in Fort Lauderdale on a evening flight and after picking up our bags submitted our request for UBER. I put in the address of 555 NW 62 St Fort Lauderdale as that was the of the Hotel we had reservations (Sheraton Suites Fort Lauderdale) I got a message saying I needed to move to the ride sharing area at the airport. Saturday night at this airport was extremely hectic with dozens and dozens trying to use UBER. During this time my back back with laptop and many other valuables was stolen. A witness reported he seen the guy take it and re-enter the airport. I went in and reported my loss to airport security. Returning I got a message that my ride had expired and would have to resubmit request. I did and another Uber driver was on his was. I asked him if he had the address 555 NW 62nd St and he said he did. I then said that it was a Sheraton Hotel and was not far away. He said ok. After a few minutes we asked again although his English was pretty much non existent he said yes 555. Shortly we found out we were on our way to Miami. He then let us out at Wendy’s way south of Fort Lauderdale and said I would have to “request a new driver sorry”. So then we got another Uber that delivered us to the right address. If the driver spoke English the situation would have been resolved earlier. Our first experience with Uber was not a good one costing us over $60 to go just a few miles.
Unsatisfied Customer
by jasmine morrow on 2019/01/08 21:58
Although this is a billion dollar company that still doesn't make it rite to treat your customers as if they don't matter. Today I had the worst experience w/ uber & i've been riding w/ the company since it started! I had a driver leave me as well as hang up on me due to miscommunication. I was on a uber pool ride, I understand that there are pick up locations. I was walking towards my pick up location while on the phone w/ the uber driver (Jesus), he hung up on me & cancelled my ride. I requested an uber for the second time & he was the driver again. I called an abundance of times which I have the records of my call history to prove that, he stopped answering for me. I called again & he answered stating that he was parked 2 blocks over at the "pickup location". I asked if we could stay on the phone so that I can meet him; w/ frustration in his voice he agreed. I walked in the area he stated that he was in, he was not there. I told him a landmark of mine & he drove over immediately! In less than 1 minute! The moral is, I was charged a cancellation fee along w/ cancelling & I never cancelled my ride. I would like my money back as well as would like to report this driver. I was traveling w/ minimal funds, it'll be nice for uber to have an "oops we charged you" here's a free corteous ride due to UBER mistake! I had no $ to get another uber & used my last on a ride I never took!
Rating Trends
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All Versions
4.0
924,999 total
 5
769,201
 4
61,522
 3
23,997
 2
13,688
 1
56,591
Current Version (3.347.10001)
4.0
874,631 total
 5
745,564
 4
58,571
 3
22,156
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11,438
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36,902
Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.75
12
ride
14.50
9
cab app
9.94
8
cab service
54.10
7
uber app for driver
54.34
2
uber panama
0.00
1
uber
350
1
car service app
0.00
hoover taxi
0.00
taxi limo
0.00
trancit car
0.00
black car service
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.75
13
1
ride
14.50
3
cab app
9.94
2
cab service
54.10
2
uber app for driver
54.34
2
uber panama
0.00
1
uber
350
1
Search Visibility
App name
Description
uber is a ridesharing app for fast, reliable rides in minutes – day or night. There’s no need to park or wait for a taxi or bus. With uber, you just tap to request a ride, and it’s easy to pay with credit card or cash (in selected cities only). Whether you’re going to the airport or across town, there’s an uber for every occasion. uber is available in more than 500 cities worldwide – download the app and take your first trip today. Requesting your uber is easy – here’s how it works: - Just open the app and tell us where you want to go. - The app uses your location so your driver knows where to pick you up. - You’ll see your driver’s picture and vehicle details, and can track their arrival on the map. - Payment can be made by credit card, cash (in selected cities only), Apple Pay, PayPal and more. - After the ride, you can rate your driver and provide feedback to help us improve the uber experience. You’ll also get a receipt by email. Need a simple way to get from A to B quickly? Take uberX, our most affordable option for individual travel. Want to save money on your ride? Take uberPOOL – you’ll travel with other riders heading in the same direction, and enjoy a lower fare. Want a more exclusive experience? Take a high-end vehicle with UberBLACK. And there are even more options – whether you’re travelling with a big group or need a vehicle with accessibility features. See if uber is available in your city at https://www.uber.com/cities Follow us on Twitter at https://twitter.com/uber Like us on Facebook at https://www.facebook.com/uber Got a question? Visit uber.com/help. Note: continued use of GPS running in the background can dramatically decrease battery life.
Awesome ride!
by RKM1228 on 2019/04/24 23:09
Awesome experience! Very quick pick up/drop and super nice!!
Great service
by things jimbo on 2019/04/24 22:45
Driver and service superior. Rating app took too long to get to.
Contacto
by Ana Mencos on 2019/04/24 22:24
Es muy buen servicio pero dejamos el celular en el carro y queremos localizar al conductor David
Longtime Uber who is usually satisfied, but has had major issues
by GillyboBilly on 2019/04/24 22:13
Generally pretty fair arrival times and number of pickups for pool rides (< 3). However, Uber drivers are allowed to drop you off wherever they feel like without penalty if they no longer feel like driving you all the way to your destination. Have been stranded before because Uber drivers don’t feel like driving me so far for ‘just a pool fare,’ ‘through this traffic,’ etc. Getting your money back is very easy, but getting action taken against bad drivers is impossible. Also, surcharges at airports is absolutely ridiculous. Getting home from the airport cost DOUBLE what you paid to get there. It’s cheaper sometimes to call a cab.
Charged for cancellation when I didn’t cancel
by fredhpctc on 2019/04/24 22:12
I didn’t realized I will be charged when the driver decided to cancel the trip.
Hi Rodriguezamo
by rodriqesman on 2019/04/24 22:01
Two drivers could not locate me on 2/24. The third driver did find me. I was fined $10 for the first two mistakes Uber made. It seems that the drivers did not do a good job on reading my location.this is my third fine recently. I do believe that waving these fines is a very reasonable request on my Part Roger Austin 1 408 234 4007
App That Changed LA Forever!
by Venice hopper on 2019/04/24 22:01
Los Angeles is a drivers hell. Jump in an Uber and you’re transported out of the grind of this traffic purgatory. Now I enjoy going out with friends to Hollywood, the game, concert or that hot restaurant in Downtown. Before we would settle for Netflix and and leftovers. Ride share is also a way more romantic way to travel on a date. Not deciding between holding her hand or the stick shift.
F**k this app
by Larg4787312 on 2019/04/24 21:54
I am abroad from the US and have been trying to get this app to work on LTE for about 12 hours with no success. I can still browse FB and play Pokémon with no problems though...cheers.
Very nice
by Alicush on 2019/04/24 21:42
Izzy was Very friendly. Great driver
Thank you
by SD Snyder on 2019/04/24 21:37
Great driver! Had good conversation and very nice. Would definitely recommend!!
Awesome
by NateCichlid on 2019/04/24 21:25
Best ride experience I’ve had.
Jac775
by Jac775 on 2019/04/24 20:37
Excellent ride today!
I hate you guys
by labeauuti on 2019/04/24 20:35
You guys make it only possible for rich people to get home after a night at the bar. No one should feel like they have to spend most of their money to make money. This app was reliable and now it is ridiculous and you guys should’ve watched how many lazy people would work for you. Probably the reason it’s so expensive, so you guys can make money while all the drivers make the same or less.
Useless when I needed it
by Lumnos2002 on 2019/04/24 20:18
On the side of the road with a flat tire, needed a ride. Used the app a while ago and it worked. I tried to get a ride today and the app tells me my phone number isn’t supported. Re-confirmed the number on the app, same result. Too bad there isn’t a zero stars option.
EXCELLENT
by Kitam3 on 2019/04/24 20:15
So easy. Very useful !
Uber app
by clearly helpful on 2019/04/24 20:06
I found using the Uber app at Los Angeles International Airport yesterday to be extremely difficult. And today I went again found the Uber app to be frustrating and difficult. The big problem, is that if Uber only works in a Wi-Fi setting, and I don’t have Wi-Fi available at that moment, I can’t use Uber. This renders Uber to be a useless tool
Today’s Ride
by DNAZO on 2019/04/24 19:46
David was the consummate professional. Super nice, friendly and courteous all the way around. I’d have him give me a ride anywhere anytime
Awesome
by amart849 on 2019/04/24 19:37
Nothing could top this app!
Great app
by Alejandrobiw on 2019/04/24 19:36
Love how it works and how easy it is to use. Haven't met 1 bad person yet out of the 4 years ive been using it.
Change my review
by Soulflavor18 on 2019/04/24 19:27
Update 4/19: Uber has stopped taking prepaid cards again. I would give them 0 stars. Im using Lyft only as of now. Uber is 5x bigger than lyft here in Nyc and USA. I do not understand how they don’t accept them anymore again. Not everyone uses banks, and now I’m deleting the app having absolutely no use for it. If you don’t use major banks, stay away. Not for middle-class Update 12/17: Uber and lyft now both take prepaid cards. Uber is cheaper 80% of the time because of uber pool in nyc. Shared rides for $12 instead of $19 lyft and $30 yellow/green cab. I can now take cabs instead of transit without going broke. I complained and they listened 4.9 stars. Gps is crappy though. Idirect every uber driver myself using waze live traffic Previous review: Instead of a $22 Uber ride, they don't accept prepaid cards so I have to pay $40-$45 to yellow/city cabs. Personally Uber gets 0 stars for me. Because the yellow cabs always take ALL of my prepaid cards when Uber is the tech company .......
If you expect tips don’t smoke in your car.
by NicciJo on 2019/04/24 18:22
Brandon was nice and professional. He was on time, drove well, and took me to my exact destination in a timely manner. I did not leave a tip because his car was so thick with cigarette smoke and I had to ride 20 minutes with the window open. I was afraid my clothes were going to smell like smoke. Seriously, he may as well been full on smoking during the ride. Just don’t!
Bank money withdraw
by jrc0016 on 2019/04/24 18:17
Uber need to stop collecting and keeping our money from our bank accounts. If you check for the prize of a ride they just withdraw the money of your account for 48 to 72 hrs without using the service. It does for every single time you open the app.
Charged for waiting when driver not at assigned spot
by Namyrr on 2019/04/24 18:07
Service was fine however I was charged for waiting when driving wasn’t at set pick up location and made me search for him at unassigned spot. Ride was good once he finally came to spot.
Uber stole from me
by Benjamin-student on 2019/04/24 17:42
While not even having the app on my phone somehow they decided to charge me $15 with absolutely no authorization no receipt and no records of why. Best of all there is conveniently no phone number to call to try and solve this. I will never again use Uber. Update (4/17): Uber has responded to this by suggesting I contact their help site. I did that days before I wrote this review and still have heard nothing. Yet they respond to reviews. Ridiculous. 2nd UPDATE(4/24) Still no meaningful response from Uber. Still impossible to reach Uber. Still never getting in one again.
Scheduling a Ride
by zeze abdul on 2019/04/24 17:39
I am unable to schedule future rides because the app does not show the car/ time on the “Where to” Bar. How can I fix that? I have downloaded the Uber app three times and still unable to see the car icon on the where to bar.
Life saver/ responsible fun!
by TheRealNmula on 2019/04/24 17:32
I use Uber when I go out to the bar with friends and when I’m getting work done on my car. Honestly probably the most essential app on my phone. You also meet some interesting people and have great conversations. Definitely would recommend!
Great
by Hollis Stac on 2019/04/24 17:30
Driver is excellent
Life saver app
by ilybklyn27 on 2019/04/24 16:09
Are use Uber a lot when I’m in Puerto Rico and I have never had a problem The only problem is that Uber is not allowed to come into the airport to pick up passengers to drop I wish that would change because the taxis there are a rip off Uber charges less than eight dollars and a tax he charges over 20 something dollars such a shame Uber needs to find a way to change that to give customers more of a writing Ways to get home safe
Needs improvement
by check_urself_b4_u_wreck_urseld on 2019/04/24 16:07
There needs to be a better way to contact uber when the driver decides not to show up and doesn’t cancel the ride
Uber Charged my personal card without my consent
by bhatti92 on 2019/04/24 15:23
I booked a ride through commuter benefits profile but uber charged me on my personal account. Their customer service is terrible. They always assign you a different a person everytime you message them. And the customer care team just sends out default replies without even exploring the issues. I have remived my personal card from uber app now, as I can't trust them anymore with possession of my credit card info. I had similar issue with LYFT, and they dealt with it very professionally.
Uber gets worse.
by uke 2 B on 2019/04/24 15:16
I got charged extra because I didn’t want to walk from where I got dropped off. I had to walk anyway and still got charged extra. Uber is getting worse and worse I’m going to start using Lyft or one of the other car services.
Extra Charges
by GoddessNita on 2019/04/24 14:17
I’ve had like 4 or have extra charges from them and I don’t know why. The ride shows that It was only 17 but I got charged 22. That was my first and last ride from them. I didn’t know that I would get extra unnecessary charges! The driver didn’t take any tolls and another charge of 5.56 keeps popping up also like 2 times!
Steve
by Demarski on 2019/04/24 13:56
Steve was terrific. He answered a Lot of our questions about Uber since we have little experience. We will be using Uber again and you can thank Steve for that!
Mikes things easy
by 1Leeland on 2019/04/24 13:25
I like it
Like a long drive
by Stubbewolf on 2019/04/24 12:53
If you want the longest route possible.... every single time.
First Ride
by ColeOrange on 2019/04/24 12:40
My first experience with Uber, I felt safe and enjoyed the ride!!
Fix the finding riding setup you guys have
by Rafariz on 2019/04/24 12:08
Why are you guys showing me there’s Uber’s around the corner and you still send drivers that are 20 minutes away to pick me up! Every time! I can’t get to work on time! Why do I have to get my Uber 30 minutes before I have to go to my location! Like is bs because I could literally walk and it would be faster then waiting 20 mins for an Uber to arrive to my location... At least one start because all the drivers are nice most of the time.
Bankruptcy
by Unluckychanges on 2019/04/24 11:26
I can’t wait for you to go out of business. Thats what happens when you mess with the drivers over and over and over again. Pay better and maybe there would be more of us and less people waiting 20+ minutes.
Use Lyft
by DoubleM385 on 2019/04/24 11:23
Horrible customer service. Drivers use cars not on the profile. Other drivers cancel the ride once they know the destination. The help setting does anything but help. Do yourself a favor and use Lyft instead.
Always robbed by this app smh
by PeinedRaven on 2019/04/24 11:15
Every time my driver cancels on me it still charges me full price and it’s pissing me off. Twice in one day and one made me wait forever til he canceled. Uber absolutely doesn’t care to fix this issue. It should never charge us if the driver cancels on us. I understand that sometimes it’s not the drivers fault but then they should be required to fill out a form or report saying that still deserve to charge the customer due to their failure to comply. Not us having to fix it every time by calling u losers. THE DRIVERS ARE YOUR EMPLOYEES NOT US FFS
Better availability
by Hsjsjsjxxisksjx on 2019/04/24 09:01
I always get the furthest driver & because of that I’ve been late to work everyday since last week because of Uber wish there were actually some closer tired of waiting 15 to 30 minutes for a driver
Uber is steady over charging me
by kishambiode on 2019/04/24 06:16
Uber has charged me 3 times twice for a ride an I’m very furious about it now
Disputable company
by Mlpojn on 2019/04/24 06:13
I have now been charged my 5th $5.00 cancellation fee when it was the DRIVER who CANCELLED THE TRIP. Today I waited & waited & waited much longer than the estimated time. To make matters worse it said to meet my driver now, but the driver was no where to be found. I messaged & called the driver to find out where he was. He did not answer his phone or reply to my messages. Then I got the message from Uber that unfortunately the driver had to cancel my trip. Where’s my compensation for extended wait time only to be cancelled on? Uber makes it nearly impossible to contact them to address any issue. I will never use Uber again. After this is resolved I will unsubscribe & remove the app for ever. It is a scam.
Uber
by 183!:$:)/67:! on 2019/04/24 06:01
Don’t give out enough discounts and I use y’all a lot
No customer service line
by bnallely on 2019/04/24 06:00
Cannot find a number to talk to someone about issues
Booking a trip in advance
by Carlina24 on 2019/04/24 04:01
Up until now I’ve had no problems using Uber. I wanted to book a trip in advance like I have numerous times, but for some reason the little clock that’s usually in the where to bar wasn't there. I tried closing the app and reopening it numerous times, and even tried uninstalling and reinstalling the app and still nothing. I also made sure the app and software on my phone were up to date. My friends phone had the little clock button on their app, but my would not show up. After trying for so long, I decided to go with another service to boo my ride in advance.
False times
by SourceChild on 2019/04/24 03:19
UPDATE 3rd revisions. This app just keeps getting worse. Normally I would be happy to sing the praises but I am seriously becoming tired of an app that is not meeting promises. TIMELINESS When the app says “drivers nearby” only to be connected to some driver that is 3-4 times the distance and time. If a driver is 4 minutes away when they take the call then they should not take 20 minutes to arrive. The fact that Uber allows this is horrible and I would rather not punish drivers with poor reviews when they are merely doing what the culture allows. This has been consistent. Moreover, when a driver charges for a wait time when I am standing and waiting at the appointed location it is unacceptable. Being someone that prides myself on being consistently 15 minutes early I am tired of Uber causing me to be 10-15 minutes late. There are better alternatives that are more honest. MUSIC It is perfectly fine to have a little music in the background but I am not interested in hearing it. When I ask politely to turn the music (more specific the radio station ads and chatter) I want it turned down or off. I am offended that this is so constantly ignored. Drivers are not respecting my peace and quiet. DIRECTIONS When I don’t know the route I appreciate a driver that know tricks and shortcuts. However, when I do know a route better than the driver it is terribly insulting when they argue with me. What is worse is when they miss exits and do not listen to warnings about closed roads, exits, etc. OVERALL When this review started it was 4 out of 5 stars. I have revised this now 4 more times hence why the review now says 1 Star. I am firm with this and even more significantly offended at the “damage control” canned responses to my reviews. The company should be more concerned with quality and less concerned with marketing.
Old Timer Bob
by Old Timer Bob on 2019/04/24 03:09
First time rider w/Uber. very nice ride. I’m very thankful that there are nice helpful people willing to serve the community in this way. Excellent Job!
Bonita Wright
by Bunny lori on 2019/04/24 03:01
I really appreciate Uber! I can always get a ride and I feel safe and comfortable. I never wait over 5 minutes for my Uber to arrive.
Most hated job on earth 🌍
by Asmara Eritrea on 2019/04/24 02:35
It’s a disaster and waste of time! Please do not drive for this scammers, they will let you down and will never ever make any profit from this. I wish I could get my time back working with them. Sad.
Driver didn’t show up
by bld5018 on 2019/04/24 02:32
Ordered a car in Chicago. App indicated car was minutes away. After waiting 20 minutes, I cancelled car and ordered another. No way to rate first driver that didn’t bother to show up, plus was charged $5 for canceling. Can’t wait for autonomous vehicles.
Canceled ride
by pernylen on 2019/04/24 02:17
The driver canceled this ride, not me. Credit my account the $5
Wait times
by i like uber most times on 2019/04/24 02:01
I don’t usually have any issues with Uber’s service or drivers. However there. Have been two issues where I was left waiting longer than usual because the driver picked up my order however was still on another call. It wasn’t told to me that he was still on another call until after I had confirmed the pick up and then I was left waiting an additional 10 minutes along with the seven minutes that I was told it would take. So I’m just slightly disappointed in the way that works. If a driver is on Another car rather than keep the guest waiting he should pass on it and allow someone else to pick up the car if it’s going to cause a guest so wait unnecessarily
Going down
by MacSal on 2019/04/24 01:49
I dont use Uber that often but compare to before it was much better. I just ordered an Uber. First driver cancelled after I waited for 10 mins. Second driver still waiting and its been like another 10!
Mr Jay Alvarez
by Shield Driving School on 2019/04/24 00:12
Excellent Service
Transportation
by Rite owls on 2019/04/23 23:59
Both of my rides were with friendly and professional people. Clean cars. Lovely
Bad
by Buschwood on 2019/04/23 23:58
Cancelled rides and no helpful services
Has become subpar
by estechanti on 2019/04/23 23:37
This app used to be good, but now you have to wait FOREVER to get a ride and the prices are ridiculous. I’m very disappointed with this app. Every time that I take it I’m always late to my destination because Uber takes forever to calculate the route. The algorithms for this app are subpar and I’m extremely disappointed. For a long time now I’ve only been using Lyft. I think that’s what I will be using from now on. This app used to be good but now it’s turned into crap. Not using it anymore.
Refund
by no nick name!!! on 2019/04/23 23:17
I am very disappointed with the billing situation!!! I was billed $11.96 for my ride Then later on the same day I was charged $16.96 for the same ride!!! I am not getting anywhere with getting my proper refund. I will be contacting channel 2 news.
Tired of unprofessional drivers and support
by Yad 4:36 on 2019/04/23 22:58
I’ve literally used Uber since the beginning, I’ve spent thousands of dollars on rides and tips and this is my honest review. Back in the day the drivers were professional and the support replied quickly and valued your business. Now years later even after all the backlash and safety issues the support is non existent and the literally let any fool with a car join the driver program. I’ve had some of the most uncomfortable rides Where ive felt unsafe and then I’ve had drivers who would have me wait for 10mins just to refuse my ride for NO reason! I’ve reached out to support and they always side with the drivers and offer any kind of apologies! I hate Uber!!!!!!!! To Lyft or via I go
Great app!
by Chris B NYC on 2019/04/23 22:53
So seamless and easy to use!
GPS issue
by atlart6 on 2019/04/23 21:43
I love using Uber however, on today’s trip from my hotel to the airport, the GPS took us on a longer route. The cost was over $20 more than was quoted. Hope that this doesn’t happen again!
Great product, Horrible Customer Support
by dasilverwelshman on 2019/04/23 21:32
I know this will sound a bit contradicting given my three-star review, but I actually absolutely love Uber. I use it everyday and it’s been a lifesaver on many occasions. What I ABSOLUTELY HATE about Uber, though, is the fact that there isn’t a single phone number you can call to get immediate assistance. I could’ve really done with some assistance today after I got out of my driver’s vehicle and realized I hadn’t paid him (in Brazil you have the option to pay with cash, which was the option I had chosen). There wasn’t even a way to communicate with the driver directly after the ride ended and I got out of the vehicle, so the poor guy (pun unintended) left without getting paid. I felt terrible, even though it genuinely was an honest mistake. I tried to change my payment method for that particular ride after the fact, all in hopes to fix my mistake and get the driver paid for his service but it was to no avail. I reached out to Uber but only got a generic, useless email in response to the issue. Also, I’ve been trying to change my profile picture for quite some time now, which sounds very simple, but not for Uber. Even a task as simple as that can’t be done without contacting Uber first. But the problem is when you try to contact them, another generic message pops up telling you what you already know and you’re still not able to change your profile picture. I know that sounds like a very small problem, but in a country such as Brazil where crime rates are so high, you can never be too careful, and I’m sure drivers would feel safer being able to see who’s getting in their car before they arrive. Anyway, Uber is a great product and I intend to continue to use it for the time being, but I have to say Uber is very lacking in the customer support department. Big time.
What happened to you, Uber?
by jmanly3 on 2019/04/23 21:31
Uber used to be great. Not now. If you like canceled rides; directions that expect you to walk across canals/waterways to reach your pickup location (express pool); or app crashes and GPS errors, then this is the app for you! If you just want a car to get you from A to B without drivers canceling, the app canceling (often multiple times), or different drivers/cars than you expected showing up, get Lyft. It’s cheaper most of the time too.
Major issues, losing all patience and money
by Nuna505 on 2019/04/23 21:10
I used Uber and set a ride, the woman never showed up so as any sensible person would do; I canceled the ride to take a different Uber. I then scheduled a ride for 9:35am, the woman shows up at 9:14 and doesn’t speak English so I’m trying very hard to explain to her that I scheduled for 9:35 meaning I won’t be ready to leave until then, the woman gets furiously rude and cancels my ride and as I get a bank statement I noticed they’ve charged me for the first ride that I NEVER took ($21.13) as well and the second that was canceled because the woman didn’t understand what she was even agreeing to when taking my ride for 9:35 so that was another $25.00 plus the $5.00 cancellation fee. I then try to contact consumer support which took me 20 minutes to even find a number and I called a drivers line just so someone could hear the situation and fix it. It’s now 5pm, I’ve gotten four emails saying “it’ll refund in a few hours” and I’ve spoken to two separate who don’t even know what they’re doing. There’s so much incompetence I’m losing my patience and all of my money🙃
Marcus
by wi15657 on 2019/04/23 20:51
A wonderful young man. Thoughtful courteous and poised. Good driver too.
Booo
by jackel monster on 2019/04/23 20:29
This app is the worst app ever
I can’t stand the drivers
by clbawd on 2019/04/23 20:25
I ride with Uber A LOT. and I can say by far that Lyft has had way nicer drivers. I have about 3 Uber drivers cancel on me a day just Bc I am not a “big ticket” ride. I simply try to get back and forth and explain this to them when they call. However they still cancel after telling me they are on the way. It’s rude. And the ride I just took my driver made some illegal moves when driving putting my life at danger. The Uber drivers should not be able to cancel on a ride just because I am not at the airport or paying for a $100+ ride. It’s ridiculous. Definitely not happy with most of these drivers
Uber app never works on my phone so I use Lyft
by ThatYoungArtist on 2019/04/23 20:15
Uber doesn’t work on my phone, which is absolutely ridicules, so I just use Lyft. I’ve never had an issue with Lyft.
Robert was great!
by Woodstock, GA on 2019/04/23 19:48
Friendly and social. Wonderful.
I feel like a joke to these people
by ChristmasMoore on 2019/04/23 19:06
I keep getting drivers that call me and ask where I’m going. Shortly after they’ll say something along the line of “okay! I’m on my way!” Shortly after the call they cancel the ride. I know for a fact that they can’t do this and I even had some back and forth with a few drivers but they always end up canceling. These incidents have cost me to be late to work multiple times. It bugs me I don’t have an easy way to report this. It REALLY bugs me that Uber thinks crediting me 5 bucks to a Uber card I can’t even use (because you have to actually have enough money to cover the entire ride to use the card) is sufficient enough for my inconveniences.
Disgusting experience with UBER ONCE AGAIN
by Dusgustex on 2019/04/23 19:04
Your prior driver refused to pick me up at my place of call when all other drivers did as I’m a regular customer and spend a lot of money with you. Other drivers have picked me up at the same door but he asked me to walk for 3 minutes- he claimed not to be seeing me and cancelled and advised me to do the same and now I’m being charged over $5 -your service is getting worse and i am demanding a full refund or the BETTER BUSINESS BUREAU AS WELL AS THE NEWSPAPER WILL BE HEARING ABOUT THIS IN 24 hours 😠
Love it
by Bkaymike on 2019/04/23 19:03
Love this app
Excellent service
by jeje eshak on 2019/04/23 18:30
Perfect company
Claude’s Review
by Island Legend on 2019/04/23 18:12
Claude was very knowledgeable and professional. He was extremely personable and respectful.
Horrible
by Bfju on 2019/04/23 17:26
Nothing works when you need help!! Charged me inappropriately!
JUMP bike integration hot mess
by marksanctuary on 2019/04/23 16:48
Tried the UBER app for JUMP bikes to see if it’s any better. Same exact issues in the UBER app as with the JUMP bike app. Does not show my ride credits. Doesn’t show low battery bikes that give credits. Doesn’t show my JUMP bike ride history. Whoever is in charge of migrating JUMP bikes to UBER has really dropped the ball.
Great service
by grayzgirl2 on 2019/04/23 16:32
Great service
App froze first time use
by Doleo2 on 2019/04/23 16:04
First time using app. It froze, wasn’t sure I tipped the driver. Tipped him double.
Easy to use
by Lemonfingers on 2019/04/23 15:47
Great app able to use
Cancelled ride due to driver incompetence
by CajunSauce75 on 2019/04/23 14:54
On a ver recent trip to NOLA, I requested an Uber to pick me up at The Harrah’s Casino with specific instructions as to which entrance to pick up. Not only did he not go to the correct entrance, he denied my attempts at calling him while rushing through the casino to meet him, then canceled the ride. So, bc Daniel can’t follow simple instructions, I was charged for the ride plus a fee for inconveniencing HIM! Good job Uber!
Fun start
by Imedrix on 2019/04/23 14:26
We’re in New Orleans and what a great way to start our trip- we had Jerrie e as our U we driver this morning. Kind, a good driver and guide too. Now it’s chicory coffee and beignets!
Charging
by tired of uber on 2019/04/23 13:15
Every time I use this app, there is a problem with it charging me twice. I don’t mean the authorization hold either. I literally pay for my uber in advance because of apple pay, but then when the ride is over and I put the remainder balance that I did not use on my card, the uber app says that I did not pay when the money OBVIOUSLY comes out of my account.
Great App!!
by Amlshopping on 2019/04/23 13:01
Uber app is awesome!
Overcharged
by Annette061568 on 2019/04/23 12:43
I took an Uber this morning from the Clevelander Hotel to the Miami airport... I agreed to the 18.54 payment... But when I got to the airport and checked my email it showed that I was billed an additional 16.30... I did not agree to this amount... Never again will I Uber... it’s Lyft from now on...
Terrible Customer Service
by PS13586 on 2019/04/23 11:50
Reaching Uber customer service is impossible if it is not associated with a specific ride. A great examples are rides that were canceled before you were picked up. Why is there not a general Uber help email address or method for getting help through the app?
BEWARE unexplained nonspecific “SURCHARGE” ... DOUBLE fare !
by teeeeeeeeeeebeeeeee on 2019/04/23 11:08
Driver... prompt, quick, on time, pleasant courteous & polite, good cautious driver. Vehicle... smooth riding & running , clean, well kept impressive. HOWEVER .... Fee I felt gouged, robbed, over charged , taken advantage of due to 60% !!!!!! SIXTY PERCENT !!!!!!..... VAGUELY DESCRUBED EXCUSE for an EXPLANATIO TRUKY UNEXPLAINED, NON SPECIFIC “ SURCHARGE. 8 bocks 2.1 miles $8.00 ????????? FAIR ????? I DON’T think so ! Link to explanation, tells the extra may go to anyone or anything ... “driver, tolls , government surcharge” owners vacation fund bail out serious criminal fund support child abuse organization scams incorporated illicit drugs trafficking Soviet political government interference human trafficking support groups violent gangs defense fund murderers thugs thieves rapists mafia Corrupt politicians Free food for the wealthy . absolutely anywhere.
Great customer service
by Fahoude on 2019/04/23 09:49
Thank you so much. Very nice, helpful and polite.
Ghost
by Sjifxgjbc on 2019/04/23 09:26
Thank you guys for creating this app
Don’t care about customers and loyal customers
by skatetopia on 2019/04/23 09:08
I have over 100 rides with uber within a year. I used uber today and the price was around $12. I saw that Lyft was around $14. I chose uber. After I selected uber pool I noticed that I was being charged almost $20. There was no way to get in touch with uber at this time until the ride was finished. When I got in touch with them they did nothing to help me. I went back on the app to get proof and the app was updated and looked completely different but the same result showed around $12. Finally after 4 or 5 hours of going back and fourth with them, they admitted they made a mistake but still said they were going to charge me around $15 which was still the wrong price. Every problem I have with uber big or small they argue with you and give the worst customer service ever. Uber does not care about there customers. They have no respect. Uber stealing money from customers is probably more common then I thought.
Switching to Lyft
by .............:...::::::::.. on 2019/04/23 08:52
I’ve been a loyal customer for some time and I’m even a gold member, however earlier today I was charged 12 for a ride that was estimated for 7-8 dollars. When I examined the breakdown of the costs the ride was just under 5 dollars but they added 7 dollars in fees! The one fee I’m upset with is the long pick up fee. If they were going to charge me for that they need to Inform me before I book my ride. Had I known that I would have canceled the ride in the first place. Absolutely ridiculous.
My ride to the driver
by Denise gray on 2019/04/23 08:08
I left my dinner in he’s can I was hoping he would call thank you
payment confusing
by userFOFF on 2019/04/23 07:56
I was little confused about the gift card payment, didn’t know you need at least credit or debit card onto the account to use the gift card payment, but it was interesting and wonderful ride for the first time.
Drivers good, app support poor
by akn_review on 2019/04/23 06:48
Have an issue with a payment. “Help” did not address my issue and in fact gave me wrong information as Uber app was being changed. Of course no information on app that change was occurring. After an hour was able figure out how to send a note (no chat or live support found). Response was not satisfactory. Like many systems, it is okay until it isn’t and then it is really bad.
Uber Refunds
by Etunez15 on 2019/04/23 05:11
I had a driver today go away from my location and I ended up getting charged $5 to cancel the ride when I was the one waiting for 20 minutes. On top of that the refund they gave me was Uber cash, and not $5 back into my bank account, which was going to be used for something else. Getting in contact with a customer service representative is such a hassle, which I’m assuming is why they don’t allow you to dispute the cancelation fee the way you would a regular ride.
Hooray for UBER
by Dudleydo2 on 2019/04/23 04:55
Once I figured out that I HAD TO download the UBER APP before I could create an account so we could get a ride it was very simple....after 4 failed attempts to create account on UBER.com!!! THAT was frustrating to say the least! But it all turn out well after a very rough day! Thank you Theodore and UBER for getting us home safely after getting stranded at car dealership!!
Time is off
by thisiswhyyoudontwritereviews on 2019/04/23 04:53
Not sure if it's the app itself or Uber but it constantly is wrong on location of drivers. Says one is 3 min away and then when you confirm, says 10 min.
Se pasan
by bzavala12 on 2019/04/23 04:32
Espero 4 minutos para q me busquen un uber y espero 10 para q el uber yegue 15 minutos practicamente perdidos .. y todavía el uber me yena adar varias vueltas
AMAZING
by stiiiiiiiine on 2019/04/23 03:34
Not only was our driver completely respectful but also patience and so very accommodating!! Super driver!!!!
Complements and recommendations from a satisfied customer.
by Kendall rider on 2019/02/02 18:41
I wish to let Uber management know that I am a very satisfied customer. The Uber service is great their drivers are well trained they’re nice to people and the cars are very good. I am legally blind and DAS use the Uber constantly. I have a recommendation to make in order for the application to be even more useful and the service as well to people like myself who have low vision or are legally blind or blind. It would be a good idea if Uber sent a picture of me of the passenger to the driver before the pick up time in order for the driver to be able to identify the passenger. Needless to say that being legally blind I cannot see the driver however the driver can’t see me if they have the picture it would just make it much easier on both of us during pick up time especially in crowded places. I also wish for Uber to participate in the para transit or special transportation service also known as STS in Miami Dade County Florida. I know that there are other cities such as Boston Massachusetts and Alta Monte Springs in Florida which allow Uber in all the ridesharing services to participate and supplement the para transit or special transportation program. This would give us people with low vision blind or with any disability the opportunity to have transportation on demand and not have to call in advance 24 hours and at the same time have to wait for other people to travel and to be dropped off
English speaking drivers in the USA should be a requirement
by DropKickChip on 2018/09/14 13:33
The state that I live in requires all driving services to be able to communicate in English. How is it that a good 50% of the time when I get take a ride, my driver can not communicate in English. This is incredibly frustrating and a huge safety concern. Because the GPS is really not that good, I call my driver to give them my exact location for an easier pick up. If they don’t answer the phone then I will text them. When I don’t get acknowledgment on the text or a phone call back...... I know at that point that I’ve got another driver that doesn’t communicate in English. Passengers need to be able to communicate with their drivers, for pick up locations, for drop off locations, for different routing directions because Uber GPS is not very good. Consistently I will have drivers dropping me off in the wrong location...... because I cannot communicate with them to simply say, drop me off on the other side of the building...... Where I live it is actually the law that drivers must be able to communicate in English!!! How are you getting away with this Uber?? Every driver I get from this point forward that does not speak English will get a one star rating. I have convinced all of my family, friends and colleagues to start doing the same. Eventually Uber you’ll get the idea that drivers need to speak English in the USA.
Uber App Feedback
by Stamley Harrelson on 2018/12/21 21:48
Complaints always seem to be first on the mind when rating. So before launching that, I will say that the quality of service is higher than all others in the same class of rider apps and service. However, the change to anonymous calls to drivers and anonymous texts is highly questionable since its the only option. And who could blame them for not answering. It’s not like one is likely to be calling to chat about the weather. Rather the normal scenario is that the time to arrival just doubled, car is headed in the opposite direction than the app indicates and you are already 15 minutes late for your appointment because the past two drivers cancelled the ride after you waited 8-10 minutes. And Uber has no customer service in real time- so at best you can report whatever and a couple of days later you will receive a well groomed response but in real time you are on your own. Transportation in NYC has been revolutionized by rider apps. And some are actually cheaper than the old stalwart, a yellow cab. But that’s not our Uber which is at the top range on average but doesn’t spike to ridiculous 4-5x normal price during special periods quite as egregiously as one of its competitors. So if you are new to the city, take the tips and if you are Uber, do better since you are absolutely being paid to do and if not, another will fill the gap. That’s what rider apps have in their future according to my hopeful prediction.
Revised: Uber reimbursed for Wrongly Charged Cancellation Fee
by Coszh58 on 2019/03/22 18:56
Two years after a new street was built in the CCRC John Knox Village, a gated community in Orange City, FL, and the mapping services still do not know the correct name of Holly Branch Lane -they call it Wild Holly Drive. Given a destination on Holly Branch Lane, the routing tells a drive to get there (Wild Holly) via Monastery Road, but there is an unmanned gate there for residents only. When I ordered a ride *from* Holly Branch Lane, I included comments to driver that he had to enter the gated community through Trafford Ave. He ignored my directions and texted me he couldn't get in at Monastery. I resent him the instructions. He cancelled the ride. I have been charged a cancellation fee. So my gripes are: get your maps updated, and do not charge me when the driver ignores instructions. This morning I had a very fine driver who delivered me *to* Holly Branch Lane, but I had to give him instructions on how to get there as we rode to the destination because the map was wrong. Update: Uber reimbursed the cancellation fee, so I’ve upgraded the rating. But I did have to challenge the fee. There are many gated communities with gates for residents only. I’ve written to Google Maps and Mapquest about this particular gate. We should all let mapping services know about such locations. But you would think local Uber drivers would know these.
Driver reviews
by RooBearJonesford on 2019/03/09 20:34
I had a great experience with uber so far, but just recently, I had an issue where many of my recent drivers got lost along the way, taking a wrong turn from what their GPS said, some of them asked me where to go next. I was polite and helped those who asked, and I still tipped each driver despite the inconvenience. However, one of these drivers apparently gave me a terrible score, dropping my perfect 5 star passenger rating. Uber drivers can refuse to pick you up if they don’t like your passenger rating. It’s not fair that I can’t explain what happened or contest the rating, or that I’m getting the backlash for their mistake and they get to keep the tip, anyway. Completely unfair and uber does nothing about it. I don’t take uber that often, so the one rating was enough to drop my average quite a bit! One fluke rating should be either canceled out, or I should allow a chance to explain the situation and revoke a tip if the driver is going to be so rude and unfair. In addition, I’ve read many uber drivers saying they will intentionally give riders poor ratings if the trip was inconvenient for them: if it’s too far out of the way, if they didn’t feel the trip was far enough (and a big enough fare), or apparently if they don’t like the route to get there and can’t figure out their GPS. It’s not fair for drivers to be able to do that at all. Poor ratings should be for poor behavior, not for frustrations with the standard expectations of their job.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Would have been five stars, except for the extreme fluctuations in the fee.
by RustyNance on 2017/12/09 19:12
Would have been Five Stars, except for the rate structure. Like many, I recently got stuck in The Atlanta airport after a blizzard dropped an incredible 1 inch of snow. After spending way too much time in an airplane on the ramp the flight was cancelled. No rental cars or hotels. Decided to check Uber for the gate from Atlanta to Columbia SC. First time I checked it showed over $500 for an economy car. Ruled it out at that point. The boss wanted an exact number so I checked again, due to old timers disease. Price fifteen minutes later was $377. That made me curious so I kept checking the rate. The price fluctuated wildly from a high of over $600 to a low of $189. I waited until the price was sub $200 before I booked. First driver cancelled before he picked us up. Got billed $6 because the driver most likely didn’t look at the destination until he was almost ready for pickup. Had to start the process over again at 3:30 am but finally got another $189 rate. The fact that I can get a car at that time of the morning to make the trip is great, but the rapid and extreme fare changes are ridiculous. I can understand adjusting prices based on demand, but increases of 300% over 10 minutes is extreme. Will use again, but if you are going further than around the block, it may pay to check the fee multiple times before formally requesting the ride.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber lover ❤️
by Cassandra27 on 2017/10/26 18:43
Convenient and reliable means of transportation. Gets me from point A to point B without any stress. Tells you the cost of the drive and the time you will arrive to wherever you’re going before you confirm the trip. I love being able to see on the app the name of my driver, the driver’s vehicle, the driver’s previous ratings and the Uber drivers exact live location on a map as I’m waiting to get picked up. The contact information of the Uber driver is readily available to communicate for whatever reason; for instance- if you’re in a plaza, mall, or gated community and need to let them know what to do or where to go. You can also schedule an Uber to pick you up at a certain time and/or day, too! I use Uber to get dropped off to a one-hour therapy session and I schedule my Uber in advance to pick me up at the time my session is over so when I’m done, there is not waiting and I get right into Uber to go home- it’s such a great feature!! Another good thing about Uber is while in the Uber heading to my house, I realized I needed to stop at the store first. The Uber driver had no problem stopping and the driver waited while I got a few things at the store, and took me back to my home. I recommend Uber to everyone! 5 stars in my book :)
False charges $200!!! and poor customer service
by C6Lucy on 2018/11/03 14:50
I took my second ride with Uber (the return trip home). After we were at home I started receiving multiple charges over the next few hours. They were charging me for strangers fares. It is unacceptable that my payment method was compromised so severely. I do not trust this company at all. Then when I emailed them about the issue their response about my ride was continually incorrect. They told me I had more than four people in my ride party: wrong, we only had two which I luckily can prove. However they were adament in every response that we had more than four. That is a terrible feeling. I believe this is a communication error between our driver and Uber because our driver did not speak any English. In addition, They documented the wrong drop off location, which I am to assume was where the next client pick up must have been. I was already bothered that the return trip cost double what the first trip had cost. Then to be dealing with all of this the rest of the day was rediculous and stressful. Based on how they refunded me part of the fare and what they wrote despite my details in my message they do not underafand which trip I actually took and clearly mistook me for one of the other dates. My total charges by the end of the day were almost $200!!! This app is not secure for your payment method! They will not let me deleate the payment method either! Now I have to get a new card. This is not how I wanted to spend my vacation.
Customer Service
by FLC88 on 2019/02/14 22:48
Disappointed with Uber customer service department. Have left one item behind in an Uber one time during all of my rides over the years. I contacted my driver directly to facilitate a return - they initially provided me with their phone number but then proceeded to ignore all my attempts at contacting them. I even offered to pay them for their time. Uber didn’t do much to help - they tried to contact my driver as well - and they were not able to reach her either. That was it. End of their attempts in helping. After a week of this, I asked for them to do something more, and they said I could file a police report. They didn’t answer my questions on what happens to a driver they cannot get in touch with. They are not reachable by phone i.e. it is not possible to have a real conversation and come to a real resolution. It is a bunch of messages sent back and forth via the app - nothing of which does anything to actually help. Would love to see you guys build out a more dynamic service department, would love to have a singular person as my contact until my issue is resolved, would love to see you guys spell out some policies / procedures on common issues riders and drivers experience. Happy to provide further ideas for improvement. Want to see you guys succeed and for your employees, drivers, and riders to all have pleasant experiences.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Charging me double has been a VERY big UNRESOLVED issue.
by AyeOshay❤️ on 2019/02/27 05:17
Uber already rubs me the wrong way with how the prices fluctuate AFTER my ride has already been paid for. Now my issue lies with the fact that for the second time I am now being charged double the fair. This happened on February the 23rd. I transferred money onto my account to take a ride. They took said money and I thought all was well. Until I tried to take a ride again and I was told I had an outstanding balance. My issue is I have my card set up to where I cannot make purchases if the money is not immediately available in my account. I have transferred money into my account and taken a ride before so how I had an outstanding balance is ridiculous. They took the payment and it clearly showed this but when I contacted the uber support they began telling me my account was on suspension because of insufficient funds 😒 they have yet to resolve my issue and I am very aggravated because I use uber a lot and this is the second time they tried to do this to me. The first time I didn’t realize I paid again and the refunded me in uber credit that I’m never able to use on the spot🙄 here we are four days later with no response and no refund and still on uber suspension even after showing physical evidence that my ride was paid for. It would be great if uber had live support to resolve issues like these because I am very frustrated and I refuse to pay for a ride that was already paid for.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Worst drivers EVER!!!
by Iota-man63 on 2018/12/16 02:07
Do you guys recruit the country’s worst drivers (service wise) to represent your company??? Why do they all need to tell me what I booked when I speak on something. Ex: I book express and walk to my pick up on time...corider isn’t at pickup point and does not accurately communicate where they are or how far...the driver is searching a whole 5-7 minutes and nothing. I politely suggest reaching out again but cannot spend 10 more mins looking for one person and the driver then reminds me “you booked express” as if that means I relinquish my right to show up to my own destination on time...and that maybe I should have booked uber x if I needed to be somewhere. Another example your app/driver cancels on me and repairs me with a new driver. The new driver is already at the location but I still must walk. I used the app to communicate I am en route and am not far away. 2 mins later the driver calls to tell me I booked express (subtly implying they are about to cancel) when I literally reached out in advance to acknowledge and communicate my distance. Icing on the cake is when said drivers barely or don’t speak English. I’m all for equal employment opportunities but if the drivers can’t understand the riders on a large scale what good is the app with a language barrier. It’s more to a “taxi service” than following a gps. 3 years into using the app but what do I know right...
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Drivers problem
by svalentine691 on 2019/03/21 01:23
Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Angry customer
by Janeth 'too beast' Silva on 2018/08/25 17:35
I just went through the most frustrating situation and uber did nothing. I ordered an uber to get to work just like I do every other day with 30 mins to spare to get to work on time (it only takes 12-15) mins to get to my job) once I got matched with a driver it let me know the ETA was 2 minutes. well first of all the uber driver could not figure out how to get to my location he did so many rounds by the entrance but never thought that’s where he should go I messaged him through the app to explain a little better that’s the entrance he should go through but disregards it then he finally calls me (this is already 10 mins into me requesting an uber) and asks where to go I talk him through it and says ok I’ll be there in a minute again he does two rounds but doesn’t go into the street I told him to another 5 minutes pass and finally I see his suv arriving a few feet away from me I go out into the street making it obvious I’m there and he just does a u turn and goes back to where he came from and cancels my ride. Are you friken kidding me I’ve already lost 16 minutes and they charge me a $5 cancellation fee when I didn’t cancel anything ! I disputed and they returned the $5 but how does this help me ? You’re just returning 5 that were already mine and now I’m late to work I should be getting a discount or 5 dollar for you cancelling my ride this app is THE WORSE APP!
My Uber’s have now picked up the wrong person twice
by zoe.2222 on 2018/12/02 00:14
The Uber pool system definitely has some issues. To start, my Ubers have picked up the wrong person twice. A week ago my Uber picked up the wrong person, let them change the location of their drop off, and then charged me for the extended trip. Having used Uber many times before, I assumed it was a fluke and contacted Uber and received a full refund. However, this happened again today! This time I knew better and canceled my ride, right when I got the notification that I was on my way when I was still waiting on the curb. I got charged a cancellation fee, because I canceled mid trip. I tried calling the driver multiple times to no success, and was forced to contact Uber AGAIN. While Uber’s costumer service has been satisfying in the way that I have gotten my money back, the amount of time I have wasted these past few weeks has been irritating to say the least. I have spent at least an hour waiting for Ubers that weren’t coming, and trying time and time again to call another Uber. I have been late to several events because of this, and have been forced to use Uber x instead of Uber pool because my pools have canceled on me or taken the wrong person. Uber has been a waste of money and a waste of time, and it doesn’t help that they don’t have a costumer service line so I can talk to a real person.
App is working poorly
by qbrown620 on 2018/09/23 17:04
Uber was working great for me but as of the last week or so, it has been terrible. I keep trying to request a ride and then a driver is found for me but the driver never comes. I had to cancel like 3 rides, two I was charged for. I literally can’t request a ride with Uber anymore. I’m not sure what’s going on with this app but something needs to be fixed. I use to love Uber, I use them very often for work and personal. I got a credit for my fees I was charged for a cancelled ride and was issued a credit. BUT I STILL CANNOT USE THE APP AND REQUEST A RIDE TO EVEN USE THE CREDIT. He navigation is always off. Drivers asking me where to go, or the navigation just goes way out of the way making a 15 minute trip into a 30 min. It’s ridiculous. I really want to continue using Uber but I can’t keep getting cancellation charges for something that is Uber’s fault. I requested an Uber and it showed that the driver was on the way. It said he was literally a minute away. I called the driver 3 times and I got no response so I cancelled the ride. And I got charged. Same thing happened twice. I’m very disappointed. I hope Uber can make it worth the customers while to persuade them to stay. Because the competitors are looking good right now. They are a tab bit more expensive but at least the competitor is reliable. That is more than I can say for Uber as of late.
Don’t Try To Contact Customer Service
by eappleme on 2018/08/19 23:58
I have been using Uber for years. The drivers are (usually) great and the pricing is (usually) fair. In all the years I have used Uber, I have never once been satisfied with my interactions with Customer Service. They don’t read the support messages sent and just respond with a form letter that they generate based on the first few words of your message, or just which option you initially select for the support topic. I have sent detailed messages, even going so far as to bullet point the issues I have had or the troubleshooting steps I have taken, and I get the same message each time: Did you try updating the app? Did you try logging out and back in? Sorry, we can’t help you with that. I am trying to purchase a ride pass for the third month in a row and every time I go through the link in the app it tells me I need the app to complete the purchase. I try clicking the link in my email. I need the app to complete the purchase. I contact support. I need the app to complete the purchase. I am incredibly frustrated with the lack of care shown by customer support. My issue is not with the app or the company I guess. I read through the list of reviews after mine and they all were responded to by a “let’s make sure we connect message and one contact medium” so they obviously don’t care about customer service.
First Time User
by lakelake2 on 2019/01/13 15:55
We arrived in Fort Lauderdale on a evening flight and after picking up our bags submitted our request for UBER. I put in the address of 555 NW 62 St Fort Lauderdale as that was the of the Hotel we had reservations (Sheraton Suites Fort Lauderdale) I got a message saying I needed to move to the ride sharing area at the airport. Saturday night at this airport was extremely hectic with dozens and dozens trying to use UBER. During this time my back back with laptop and many other valuables was stolen. A witness reported he seen the guy take it and re-enter the airport. I went in and reported my loss to airport security. Returning I got a message that my ride had expired and would have to resubmit request. I did and another Uber driver was on his was. I asked him if he had the address 555 NW 62nd St and he said he did. I then said that it was a Sheraton Hotel and was not far away. He said ok. After a few minutes we asked again although his English was pretty much non existent he said yes 555. Shortly we found out we were on our way to Miami. He then let us out at Wendy’s way south of Fort Lauderdale and said I would have to “request a new driver sorry”. So then we got another Uber that delivered us to the right address. If the driver spoke English the situation would have been resolved earlier. Our first experience with Uber was not a good one costing us over $60 to go just a few miles.
Unsatisfied Customer
by jasmine morrow on 2019/01/08 21:58
Although this is a billion dollar company that still doesn't make it rite to treat your customers as if they don't matter. Today I had the worst experience w/ uber & i've been riding w/ the company since it started! I had a driver leave me as well as hang up on me due to miscommunication. I was on a uber pool ride, I understand that there are pick up locations. I was walking towards my pick up location while on the phone w/ the uber driver (Jesus), he hung up on me & cancelled my ride. I requested an uber for the second time & he was the driver again. I called an abundance of times which I have the records of my call history to prove that, he stopped answering for me. I called again & he answered stating that he was parked 2 blocks over at the "pickup location". I asked if we could stay on the phone so that I can meet him; w/ frustration in his voice he agreed. I walked in the area he stated that he was in, he was not there. I told him a landmark of mine & he drove over immediately! In less than 1 minute! The moral is, I was charged a cancellation fee along w/ cancelling & I never cancelled my ride. I would like my money back as well as would like to report this driver. I was traveling w/ minimal funds, it'll be nice for uber to have an "oops we charged you" here's a free corteous ride due to UBER mistake! I had no $ to get another uber & used my last on a ride I never took!
Rating Trends
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All Versions
4.0
924,999 total
 5
769,201
 4
61,522
 3
23,997
 2
13,688
 1
56,591
Current Version (3.347.10001)
4.0
874,631 total
 5
745,564
 4
58,571
 3
22,156
 2
11,438
 1
36,902
Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.75
13
1
ride
14.50
3
cab app
9.94
2
uber app for driver
54.34
2
cab service
54.10
2
uber
350
1
uber panama
0.00
1
hoover taxi
0.00
car service app
0.00
black car service
0.00
trancit car
0.00
taxi limo
0.00