Screenshots
Keyword Volume Hits KEI Rank
taxi
15.69
13
ride
13.12
11
1
cab app
9.94
8
1
cab service
54.10
8
uber app for driver
54.34
2
uber panama
0.00
1
uber
392
1
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App name
Description
uber is a ridesharing app for fast, reliable rides in minutes – day or night. There’s no need to park or wait for a taxi or bus. With uber, you just tap to request a ride, and it’s easy to pay with credit card or cash (in selected cities only). Whether you’re going to the airport or across town, there’s an uber for every occasion. uber is available in more than 500 cities worldwide – download the app and take your first trip today. Requesting your uber is easy – here’s how it works: - Just open the app and tell us where you want to go. - The app uses your location so your driver knows where to pick you up. - You’ll see your driver’s picture and vehicle details, and can track their arrival on the map. - Payment can be made by credit card, cash (in selected cities only), Apple Pay, PayPal and more. - After the ride, you can rate your driver and provide feedback to help us improve the uber experience. You’ll also get a receipt by email. Need a simple way to get from A to B quickly? Take uberX, our most affordable option for individual travel. Want to save money on your ride? Take uberPOOL – you’ll travel with other riders heading in the same direction, and enjoy a lower fare. Want a more exclusive experience? Take a high-end vehicle with UberBLACK. And there are even more options – whether you’re travelling with a big group or need a vehicle with accessibility features. See if uber is available in your city at https://www.uber.com/cities Follow us on Twitter at https://twitter.com/uber Like us on Facebook at https://www.facebook.com/uber Got a question? Visit uber.com/help. Note: continued use of GPS running in the background can dramatically decrease battery life.
Can’t login
by Bookie2895 on 2019/12/13 06:35
Just downloaded the app for the first time. The only buttons that show up win I open the app are ones to login with my phone number or with social media. No matter which I try I keep getting an “Unknown Error, we are unable to complete your request, please try again” message. So I can’t login and there are no help buttons or anything else I can do. Pretty annoying since I know I’ll be needing a ride tomorrow and can’t use the app to do it.
My account was hacked!!!!
by Miss Milah on 2019/12/13 05:51
Woke up to a notification that my email address had been changed. When I attempted to log back into my account my email address was not found. Someone clearly hacked my account. I was a Platinum member. I reached out to support at Uber and 15 hours later no response or assistance. I had to cancel my cc on file and have my bank send me a new one. After all the money I have given Uber for this to happen with no assistance is very disappointing.
Surge Pricing ....ugghhh
by directoraak on 2019/12/13 04:36
Stop taking advantage of riders with surge pricing
Adding tip not possible?
by not tipping? on 2019/12/13 04:24
I took an Uber last night and now I can’t figure out how to add a tip. Doesn’t appear to be an option anymore? I just did it 3 days ago, before latest update. How can we add a tip after the trip?
Horrible ride
by mmmmmmoopo on 2019/12/13 04:12
My driver didn’t know where he was going and doubled back several times (in Manhattan). Then he began to make racist remarks about people of color. I told him to stop since he was being highly offensive. I had to ask him twice to stop speaking to me. I requested he stop at the next red light so I could exit the car but by then we were at the destination. I feel that I should not have to pay for this ride. Your drivers need to be vetted more carefully. A horrible experience. PS. I would rate him minus 5 stars if I could.
Good app except for the unnecessary restrictions on payment methods
by Lfartola on 2019/12/13 03:50
I will not use Uber until your policy regarding apple pay is changed. You should be allowing people who have apple pay set up on their devices to use it anywhere they use Uber’s services, not restricting it’s use based on location. That’s an unnecessary limitation.
Congratulations
by CAKWE59 on 2019/12/13 03:32
Val was a ⭐️⭐️⭐️⭐️⭐️driver. I left my cell phone & she returned it to my hotel. Free of Charge. Uber should take lessons from Val. Houston TX Dec 11, 2019. Ce Shame on you for not posting this review
Gregory was great!
by Grezzworks on 2019/12/13 03:23
He’s a man who loves to drive, share a story and get you where you want to go. Perfect Uber experience.
Ismail is the Man
by the Buffalo. on 2019/12/13 03:03
Great ride
Charge me for waiting
by darrius3 on 2019/12/13 02:47
You wouldn’t had to wait me and charge me if you didn’t ride pass me. Thanks I was charge extra because he was waiting for me but he Row pass me so I had to walk and find his car at the game.
Carla Jackson
by Hayama gurl on 2019/12/13 02:42
I can’t even order because when I entered my cell number and then email, I was told that the email was not associated with the cell number. Ok, so I used to have a different cell. My email has never changed. Still I can’t go any farther. It doesn’t allow for change. I’m tired of giving all my business to Door Dash.
Theresa
by dint know one on 2019/12/13 02:13
Great driver
How to tip
by ckgitdvb on 2019/12/13 01:53
No place on app to leave a tip. Confusing. Driver was excellent. How can I tip
Disappointing
by driver's mistake on 2019/12/13 01:32
Rode with Shiva who took wrong turn on west side highway (heading north instead of south) so I was half hour late to my meeting - and had to pay a lot more because if his mistake. Very disappointing.
Polite, prompt and spotless
by Nasusommin on 2019/12/13 01:05
Great ride in a spotless car with a true gentleman.
Customer Service is beyond awful. Use Lyft instead!!
by peterp416 on 2019/12/12 23:20
I have an issue with my family account on Uber. Throws an error whenever someone tries to use it. Payment is valid. I’ve contacted Uber repeatedly over weeks to get help and they continue to drop the ball or don’t even respond!! Use Lyft whenever possible!! Uber is awful.
Pleasant
by kdcskier on 2019/12/12 23:01
Excellent customer service
Really not working on iPhone XS Max
by Skydiva04 on 2019/12/12 22:59
Can’t schedule a ride in advance. On NOW button or Clock Icon. Went to app support and can’t even find it there. So if app isn’t fully functional then doesn’t help me much!
Buena aplicacion 🌟🌟🌟🌟🌟
by Joaquin Quesapa Perez on 2019/12/12 22:52
Es una muy buena aplicación, siempre llegan rápido y son baratos, confiables etc...
Tip
by Billdogg4341 on 2019/12/12 19:33
How do i submit tip info????
Customer service
by 小哦呜 on 2019/12/12 18:59
Really bad on customer service. Not getting reply no numbers to report question. Maybe they just have too much trouble to deal with so they decide not have a customer service.
Not great - needs more practice
by BAN - 2019 on 2019/12/12 18:57
Needs more instruction. I was not hooked properly. I was uncomfortable in my wheelchair. She had to pull over mid-ride to fix the chair because I was moving backwards. This is the truth.
Great beginning to my vacation!
by Katshar on 2019/12/12 18:38
Gary was wonderful! Helped me with my bags, opened doors and was so pleasant.
Uber app
by J'sOFFICE on 2019/12/12 18:02
I’m stuck in a revolving loop that won’t let me tip or rate my driver. Dumb!
???
by mizz89 on 2019/12/12 18:01
Where is the add a stop feature that used to be on available now I gotta get an Uber the get another simply to go grab something quick at cvs
Review~~
by Hyson-Smith on 2019/12/12 18:01
Excellent Driver. A very nice gentleman. My first time to use Uber! Will use them again. Thx so much.
Cut out all the BS; make it easier to tip and rate driver
by keftekhar on 2019/12/12 17:51
I shouldn’t have to spend so much time figuring how to tip the driver. You’re screwing them over with your ineptitude.
Unjustified wait fee charged...
by 28250 on 2019/12/12 17:36
We had to wait for the driver
Ronan was great
by dhl59! on 2019/12/12 17:30
Had a great ride to the airport today
Worst Thanksgiving Ever!
by ualtulip on 2019/12/12 16:40
I recently had a horrible Uber experience on Thanksgiving day. Called Uber for a ride to the Raleigh/Durham airport as all the parking lots were full and I came home to pick up an Uber ride. The driver/drivers cancelled on me three times. This was incredibly stressful as I work for a major air carrier out of IAD. My flight was the last flt to DC leaving at 3 and here it was already 2:30. Finally one of my friends came to get me and I arrived at RDU with no minures to spare and was boarded with fellow travelers just in time. I was communicating with driver by leaving him texts as to my apt location and how I needed to get to the airport quickly. Just when I think he is minutes away, it would change and he would drive in the opposite direction. I wish I had taken the car and driver info so I could report him to you. I still use Uber as it is a necessity, but I was very mad and upset which is no way to start the beginning of the holiday and my trip. Just needed to vent, other-wise my experiences have been very positive. Thanx for hearing me out. JS
What happened?
by dovidchaim on 2019/12/12 16:35
It seems that service is getting worse. Drivers start and then cancel, time estimates are getting worse, the gps function showing where a driver is on the way is getting less accurate. I’m frustrated with Uber.
260mb for an app
by ShanSiv on 2019/12/12 16:08
260 mb and update every 2 weeks is crazy
Warren
by David3906 on 2019/12/12 16:03
Fabulous conversationalist. Intelligent, articulate. Good listener also.
Piece of s
by medicenalain on 2019/12/12 15:31
Drivers leave without calling or texting and UBER charge you. They even charged me for a ride I didn’t take. Forget about getting money back they will make it so difficult that anyone will just give up.
Impossible to communicate with
by daddychefnumberone on 2019/12/12 15:09
Yesterday I was trying to employ a driver to take me to the airport from downtown Las Vegas. Yet my request to the airport became a request to pick me up at the airport. The driver was stupid and took a half hour to cancel the ride yet Uber charged ME the cancellation fee. Couldn’t get through to corporate at all. Very unfriendly computer system on the app
No response from the Uber about lose
by Ouzhiyang on 2019/12/12 14:43
I don’t know the recent trip did not show up on my app. I left my backpack and my passport in the car . I try to get help from Uber whole night. There is no one response me yet. I have flight today, and I cannot take it because I lost my passport and cart and laptop . I wish Uber can help me to get the backpack back.
Driver
by week document on 2019/12/12 14:35
Ignored GPS repeatedly went round and round thru residential took extra long time. This trip was way to long and too expensive. Definitely NOT WORTH THE MONEY!!
Cannot add tip later
by Tall Tom San Diego on 2019/12/12 13:24
Sometimes I don’t get to review ride until next day if I arrive very late. there is a way to add/revise a driver rating in a past trip (only way to pull up ride) but not add a tip. Has happened to me several times. I know how important tips are to the drivers.
Can’t schedule rides!
by TheAndiShow on 2019/12/12 11:30
I have deleted and reinstalled this app so many times I have lost count. Why can’t I schedule rides?!
Distracted driver
by LMcCracken on 2019/12/12 11:22
The driver was constantly looking at his phone and not the road. Clear violation of VA laws, not to mention just Common Sense! He even turned the phone completely off, then restarted it and viewed several apps, all while driving. Unacceptable!
CEO
by Rifge on 2019/12/12 06:58
REAL ESTATE UNLIMITED! YOU DRIVER SHOULD BE FIRED RIGJT AWAY, BEFORE YOU LOSE ANY MORE BUSINESS—SEE COMMENTS ATTACHED!!!!!!!!!
Kathi Marshall
by Kathi Marshall on 2019/12/12 05:23
Francisco was an excellent Uber driver! On time, cordial, easy to talk to and an excellent driver! Thanks Francisco and Merry xmas🎄
Current version less friendly
by klwrigjt on 2019/12/12 05:10
I used to be able to easily see how soon my driver was arriving which made it easier for me to help them when the Uber driver app sends them to the exit only gate of my community. Now the pickup location sits on top of the live map and blocks every useful thing about that map from view. 😢
Newest update broke the app
by chicagohawksfan on 2019/12/12 04:55
I can not schedule a Uber anymore. The update removed that option
Absolutely horrible route setting
by bobobob123 on 2019/12/12 04:04
A quick 20 minute trip ended up being an hour due to Uber’s route setting. I live right outside the Holland tunnel and the app acted like the Holland tunnel didn’t exist. Just plain horrible.
Help on app not working
by errandbunny on 2019/12/12 04:00
I have tried several times to ask the question to uber with no specific response. I have a lightweight folding wheelchair, so I need to know if uber will service door through door service regarding this. Perhaps you cam help connect us because when I use their site through email or the apple app it is not functioning.
George Johnson
by Buckhead Boy on 2019/12/12 03:58
Why is there no place to give a tip ?
Notifications.
by mcdesa01 on 2019/12/12 03:38
I understand you’re push to safety. You are trying to overcome bad headlines of drunk people being picked up by people they think are their driver and ending up in bad situations, I get it. But you guys give me 4 notifications for every ride nowadays. You’re notifying my phone saying “your driver is arriving” with fine print saying “your driver is arriving SOON” and I end up standing in the cold waiting for a ride that is 5 minutes away. I live in Boston, that is not ideal. On top of that, Your navigation makes me late for work on a weekly basis and my rating is getting driven lower by foreign drivers who don’t know their way around the city and don’t want to listen to my directions. Overall, Your app makes life better. Period. But you need to thinking about this service from the participant experience. Indirect routes around the city and drivers who can’t articulate optimal routes are a major pain point.
My ride with Luis was excellent!
by Susan Tenney on 2019/12/12 03:25
Luis was an excellent and courteous driver. His car was very clean and was a pleasure to ride in. I needed to add an additional destination and chose to stay with him to travel to the 2nd destination.
Wow
by Fadl Salem on 2019/12/12 02:27
I love your service and enjoyed the ride.. the driver is super friendly.. thanks
Excellent
by BriguyNY on 2019/12/12 02:27
Great driver. I left a small carry on bag in the car. Can drop it at the house you picked up us at? Thanks Brian
Discount Promo
by Azaan Luqman. on 2019/12/12 02:13
No more discount promos, why?
Drivers
by Ziska649 on 2019/12/12 02:03
I have used Uber over 4yrs. In the last couple of years there has become a trend of drivers that will call you first to see where your going. Depending on the answer the driver will cancel the ride or drive away forcing the called to cancel the ride (that we get charged for! More than once the driver shows up, then says “oh sorry I’m not going that way”... Both Uber and Lyft drivers do this... I have slowly started using TAXI’s again. I would rather pay more money than, be cancel 5 times in a row because no driver is going into in my direction. Than why are you driving? Why do I have to pay to cancel a ride when it’s your driver fault. Because I’m not going in the right direction....
Worst company
by honeybun91 on 2019/12/12 01:56
Uber has been my main point of transportation for a few years now. However, since yesterday I wasn’t able to request any rides because they decided to hold my account due to an unpaid trip from August. A ride I didn’t even take because the only reason my bank disputed that transaction initially was cause it was incorrect. Now months later after my Uber has been working they are trying to make me pay for their own error. I have been contacting support through the app since last night and all the response I get are no help because it’s not resolving the issue. Company is super inconsistent with their customer service. This is theft.
Charged more than agreed
by l.w.72w on 2019/12/12 01:46
App said $9.?? Was charged way over that price!
Merry Christmas
by Mike74473838 on 2019/12/12 01:35
Uber just dropped their auto-reload discount from 5% to 4%, in return I dropped my rating.
Where did my ride pass go??!!!!
by Ride Pass???? on 2019/12/12 01:31
Ride pass is not in my Uber menu. It disappeared. What’s going on????
Where can we tip
by checkmateZT260 on 2019/12/12 01:20
Great ride but the new app doesn’t have a place for a tip. We always tip and can’t find a way to leave a tip
Can’t access customer support
by DaddysCowgirl94 on 2019/12/12 01:02
I got a new phone number and when I tried to log into the app with it - but now it’s not accepting my password or my phone number. I can’t log into the app, and I can’t contact customer support to help me log back in because you can only contact customer support from inside your account. Which I can’t access. My mother didn’t know this and sent me a $50 Uber gift card through the app. But I can’t access the gift card, either to use it or to send it back, because I can’t access my account. So not only am I locked out, my mother wasted $50 on something I can’t use.
App needs some improvements.
by Doctor Alonso on 2019/12/12 00:07
The option to schedule future pick-ups appears and disappears on its own.
Customer satisfaction failed
by Hgh329 on 2019/12/11 23:42
I accidentally left and item using one ride from Uber and the Uber driver refused to give me my item back even though she was still on my block. That’s been a thief And Uber wanted to charge me to get my item back. I will not be using Uber no longer feel unsafe to use the ride know they can steal from me and Uber inc will not do anything to help.
Uber Driver Should State First Name Upon Request
by send1115 on 2019/12/11 23:26
The Uber driver refused to give his first name upon request. Therefore we did not ride with him. Although the App displays the driver’s name; he should state his name when asked for verification that it is him.
Horrible!
by Zania Jaarda on 2019/12/11 23:12
Ever since the update, the app FORCES you to set a pick up point that’s convenient for the driver, but NOT the passenger. Passengers are forced to walk in the bitter cold to get their ride, as drivers IGNORE the pickup instructions. If someone has a health issue that prevents them from walking distances, they’re even MORE screwed. And the drivers cancel and STEAL our money then!
Terrible Customer Service Process
by AntonioDelPozo1 on 2019/12/11 21:54
Not so much a knock on the app (good job developers) but on the UX in which you try to solve an issue you’re having. Uber has no customer service number since they’d rather save money on ONLY SUBMITTING REQUESTS IN APP. How much more upset do you think that makes a customer feel? That’s right, don’t plan on speaking with someone if you have an issue. My issue was simple - got double charged for a tip I gave my driver, but there’s no listed option to address that problem. The issue with drop-down only customer support is if not every humanly possible (and CLEAR might I add) request is listed, people get frustrated trying to get to the right space. Not to mention I have no idea how long the process takes and it was a time-sensitive request. Just uninstalled app, if y’all need me I’ll be at Lyft 👍🏼
Arthur
by shakats on 2019/12/11 21:50
He was great thank you
Trash
by breesssusssssy on 2019/12/11 20:52
Uber is complete trash. When I first started using the app for work, things were fine. My fees were low and fair and my pickups were fast. NOW, it’s a nightmare. I’m constantly being paired with drivers that are far away, which means long pick up fees. The app is constantly glitching and twice now I’ve scheduled a ride only for it to not appear in the app. One time I was charged a fee for it because I requested another ride after not getting info about the one I’d scheduled previously. Drivers cancel trips left and right. Sometimes the Uber will say it’s still 3-5 minutes away but they’re actually waiting outside. Sometimes I don’t even get a notification that they’ve arrived. And to top it all off, uber’s customer service is HORRIFIC. They refuse to acknowledge any wrongdoing and will only send you generic responses over and over and over again. And if they charge you on accident for something that’s not your fault, they won’t care. I HATE this service with a burning passion and wish they whole company would finally crash and burn. And yes, that’s how I genuinely feel.
Mal servicio
by retana.g on 2019/12/11 20:34
Ayer dos veces me cancelaron el viaje pero si cobraron un supuesto cargo.Total pagado 20 dólares por un viaje de menos de 10 minutos es ridículo sus cargos que hacen. 👎
Almost always charge a wait time fee
by MusicLover¥?,\%{}[]%+!' on 2019/12/11 20:31
Many times the drivers have increased the posted fare charges by adding a “wait time”. I find this practice very annoying and unscrupulous since most of the time they are not waiting for me, whereas I am almost always waiting for them.
Brooklyn outstanding
by Pixie 1950 on 2019/12/11 19:46
Thank you Brooklyn for good conversation and so courteous. What a breathe of fresh air outstanding customer service..👍🏿
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Just terrible
by Aaalex123 on 2019/12/11 19:19
Almost impossible to change default payment method.
Unable to get verification codes.
by fvckoff123 on 2019/12/11 18:57
Day 2.5 and I still can’t get a verification code through the app. Do they not want drivers? The app support is useless and outdated. I left a review yesterday and got a notification that a response was made, now I can’t find the review to see the response. The websites troubleshooting does not match the updates on the app that have been made, so you’re stuck running in circles between app and website. the website sends a code, but the app does not, so what is the problem?
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Lost Irreplaceable item
by bc098 on 2019/12/11 17:35
When the driver picked me up she was kind enough to put my bags in the trunk of her car. When I arrived at my destination she unloaded my baggage from her trunk and I specifically asked her if that was all of my luggage. She told me, “that was everything,” and closed the trunk. Shame on me I for not double checking. On of my large baskets containing a huge amount of personal items and an irreplaceable painting of my dog, who has since passed away, was left in the trunk. I attempted to contact the driver immediately (multiple times) with no response. I then contacted Uber directly and they eventually got back to me and told me that my items were not found. I am devastated.
Bait and switch tactics
by rayh1357 on 2019/12/11 15:40
After years of using uber I thought I could rely on the service to provide me with an upfront price that I can rely on. Instead, because of “time” and “distance” in which the driver decided to take his own route rather than the app navigation I ended up getting charged almost twice what I expected to pay that was listed when I called the car. I contacted Uber for a price adjustment but Uber customer service gives me the same robotic answer. Sorry we “understand”, unfortunately we can’t do anything. What terrible customer service. If I can’t rely on them to charge what they say they will and drivers can take whatever route they want and jack up the price I’m not sure why I would want to use uber at all. I’ve contacted them to delete my account. There are just too many other car service, rideshare and other transportation options in NYC to deal with this.
Uber ride
by BRF1012 on 2019/12/11 15:38
Used Uber service . Was picked up quick and on time that was provided. Reliable clean vehicle. Jennifer was my driver. She is pleasant and professional.
Use at your own risk
by kaliminew on 2019/12/11 15:11
There have been multiple instances where ubers would take a longer route while I’m clearly on my way to work to make more cash. Multiple instances where I’ve gotten someone who would be taking more than 15 minutes to even get here and I live in a BIG city and I feel as though this should be filtered better And multiple instances where I’ve gotten uber drivers asking way too many personal questions such as where I live, where I work, what I do, etc. there needs to be some sort of training for this because this how people get into dangerous situations. Update12/11/2019 I have been looking for a ride for the last 20 minutes and have had FIVE cancellations thus far. Ongoing issue with uber, unreliable drivers. App is going down to a 1 Star review. THIS IS OUTRAGEOUS. And UBER WANTS TO CHARGE ME FOR THEIR DRIVERS INEPTITUDE IF I WANT TO CANCEL I feel as though the drivers should be charged if they pick up a ride and cancel.
Teresa
by KC Slowpoke on 2019/12/11 14:41
It took this driver 66 minutes to go 15 miles. It could have been done much faster had she changed lanes and went on. But I didn’t know I was being charged more if she didn’t try to get me to my destination sooner. Not Good!!!
Needs improvements
by Samgbiatch on 2019/12/11 14:30
I take uber to work every day and the gps always gives my drivers the longest possible route. Also ride passes are very limited when they are given out and i would like to purchase one a month being that i take uber to work and ride passes work out great for me but they are only available for purchase if uber invites you personally i am not a fan of this at all. Also uber will not compensate you for any wrongdoings they do. I have repeatedly asked customer service for help and they gave me an answer to a question i never even asked.
Uber Deception
by bilikikki on 2019/12/11 13:30
I booked a ride after being quoted $8.00 and the driver didn’t know how to speak English and could not find the location dispite having the exact address. My wife had to use her phone map app to find the restaurant but it took extra time as we had to go around the block. Instead of $8.00 I was charged $14. This seams a dishonest way to increase income as most people will probably just let it go. I however will not. I don’t plan to use Uber again and I reccomend that others shouldn’t as well.
Nothing But Unreliable
by redwolftrash on 2019/12/11 12:35
Only use Uber if the weather is perfect and you’re not depending on it. Best of luck to you if you’re in my situation, where you’re inside your house and it’s snowing outside and you’re about to be late to school. Every driver keeps refusing us; we’ve been trying for about HALF AN HOUR to get a ride. Time and time again I’ve had Uber drivers cancel on me when I’m stuck at school, even if they were only a few minutes away. By the way, this isn’t the first time that Uber has failed people in inclement weather. The request keeps “expiring” only for us to get the ability to search for cars two seconds later it tells us “NO CARS AVAILABLE”. As for quality of rides, it’s a miracle if I see a car that doesn’t look dingy, have stains, or have a horrific odor to it. They also always come later than is estimated by the app, usually 5-10 minutes later than the Uber app claims they will. I honestly regret having this waste of space on my phone, but I need it for garbage weather like this so I don’t potentially die of a bad cold or hypothermia since unlike the drivers in their heated cars denying us rides, I don’t have that when i’m walking home in below freezing weather! I only have gloves, my jacket, my hoodie, my scarf, and hat, most of which are made of thin materials.
Best driver
by Naples1210 on 2019/12/11 12:19
I had the best experience with Byron the driver. He made my first trip with Uber, pleasant and comfortable. Byron is very intelligent and knew the area very well! My best to Byron, hope on my next trip he’s there to pick me up and drive me to my Destination. Thank you Byron!
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Great driver.
by ozimans on 2019/12/11 10:59
Very professional.
Unsafe & untrustworthy
by corrjohn on 2019/12/11 10:46
I have an account with Uber, but have never actually used it for rides. I haven’t even had the app on my phone in so long! I just started getting a random text message from a number that is like a normal phone number saying my “Uber verification code is: xxxx (a 4 digit number) reply STOP to unsubscribe” the text message kept coming back to back 5 times in a row..
Thank you
by Hawaiigirl29 on 2019/12/11 08:58
Happy Customer 😌☺️
Updated: safety toolkit came back
by dizzy-miss-izzy on 2019/12/11 07:27
Was a good app but recently there is no longer a safety tool kit option to share your ride with friends and family. I feel a lot less safe. Bring this feature back and I’ll start using Uber again. Update: was able to get the toolkit back after redownloading app
Charged for Wait Time
by cwvc on 2019/12/11 06:36
Last week, took a preordered Uber and was charged a Wait time, when I was the one waiting at 5:20 am while my driver drove around my gated neighborhood trying to find my house. There was no way for me to dispute that charge, but will notify my credit card company next time to not pay the charge! Wish there was a way to dispute these extra charges!
Big mistake
by ridingubernighmare on 2019/12/11 06:28
I rode with this person tonight, it was raining I hardly could move either the two suitcases and a bag and he came to help me took my bag and I left the big suitcase and the small one in front of his trunk and get inside the car, big surprise when I get here the small suitcase wasn’t on his trunk he left that at the street, when I told him he just laughed and said there is nothing he can do. I have papers from my job, and some gifts and a new pair of shoes on that suitcase. My sick on my stomach.
Frustrating !
by arisuena on 2019/12/11 05:34
Was in an Uber with a wonderful driver. Wanted to carry on to the next stop with him. Through the app, ordered a ride assuming you would capture the driver already AT our location. Nope. You started sending a Randy, 10 minutes out. Called him right away. He wouldn’t cancel. I tried cancelling via the app. Wouldn’t work. I was charged $10 by a driver that didn’t even SHOW UP!!! I’d give less than one star if I could.
Correction
by sm from kumamoto on 2019/12/11 04:45
I got a ride from Goro this morning. I accidentally hit 1 for rating when I meant to give him 5. By giving 5 above, I hope I fixed the earlier mistske.
App version
by uberdoesntcare$! on 2019/12/11 04:33
Support staff routinely suggests drivers have an old app but cannot say what the most recent version is. App Store says 3.381.10002 is the most recent version. Uber app shows version being 4.227.10001 What’s up with the vastly different versions?
No way to get support
by sagar.m on 2019/12/11 04:29
No way to get support or reach out to their customer support in their app. The app was designed in a way in which the support causes have to be from a predefined list of cases. There is not a good way to reach out to them if issues arise which are beyond the realm of what they defined. Very frustrating.
Jump Bikes and Scooters are Broken!
by DjMiles23 on 2019/12/11 04:06
Recently, I have attempted to ride Jump Bikes and Jump Scooters In my area, and none of them have worked! I have tried multiple times with different bikes and scooters, and none of them work! This is very inconvenient, especially when the map says that there are bikes and scooters that are available. Also, the app said I reserved a bike but I couldn’t unlock it. So I’m afraid that the app is charging me as well! This is ridiculous and needs to be fixed!!
Driver almost missed exits twice to Ohare airport
by James Bond1029 on 2019/12/11 03:59
He was really a nice guy, but he missed an exit when we were heading to Ohare. I frequently use Uber and had great experience. But he was about missing another final exit to the airport, I reminded him that we quickly should need to change the lane from far left to far right so he did. I was a bit worried on this ride. He may be a new Uber driver...
Uber ride
by bysharon on 2019/12/11 02:56
Excellent service, great ride.
👎🏽There are other ride-share companies.
by Lèia13 on 2019/12/11 02:11
I would often use Uber when I’m on vacation, or when my vehicle is being serviced. Over the past couple of weeks I’ve taken a ton rides with Uber, and not all have been bad, but recently using the app has just been ridiculous and unsafe. Let’s start with the GPS/Navigation, Uber Pool. On a couple of occasions the app instructed drivers to drop myself and six year old off on the side of busy streets. On another occasion using Uber pool, it instructed us to meet the driver on the other side of a busy highway, no crosswalk no traffic signal near by to cross. The driver refused to come around to the other side of the road, I ended up having to cross the busy highway with my daughter. SHAME! I’ve heard from many people using Uber pool about the safety aspect of it, dropping riders off in the middle of busy roads, on the side of a highway, and or a dark alley. Having people walk far to get to there destination, some of these areas are unsafe. On several occasions I’ve had drivers get lost or confused, and have gone to the wrong pickup spot. The driver cancels the ride and I get charged the cancellation fee. I’ve noticed that on several rides that have been canceled by the driver my account is automatically charged the fee without investigation on Uber’s part. Unacceptable. Completely. I’m sorry but I’ve never had these kinds of issues using Lyft. Even using Lyft pool, they take you directly to your doorstep for obvious safety reasons, and to avoid issues like these. I think Uber may have lost another customer thanks
Bad update
by frequenteider on 2019/12/11 02:03
No option for Ride pass purchase!
The extra .15 fee
by killer bixer on 2019/12/11 01:27
I was charged an extra .15 fee for waiting Time! First of all the driver was further away from my pick-up location, I had to flag him over several times. It was raining & I had to wait for him. Plus, as a 75 year Old person. It takes us longer to get into a vehicle. This was my first ride with Uber. The driver was very nice & helpful. It’s not the “ Extra Money”. I feel we should “get a break” due to our Situation.!
Uber
by AFriedtx on 2019/08/02 14:01
Uber is a tool job. Sends car that can barely hold two people and one bag. Says car can hold 4 people, which it cannot. Then turns around and charges a fee because it cannot deliver. Terrific job stealing money. Patently wrong. Unethical. Landed at DFW from trip with bags, ordered UberX, which i have done numerous times and a matter of fact we used getting to the airport on the first leg of our trip. Get a response from an uberx driver with the smallest car I have ever seen (some miniature chevy which you can see from your records). Driver says her car cannot hold the bags. Have to order another car. Then uber charges my credit card a fee for ordering a car and not using it. I have used uber plenty of times over the years and know what the various cars are, so I am aware of what I am ordering when I hit the app. But this was a total tool job, sending a miniature car at an international airport stating it can carry 4 people, when it cannot handle two people and luggage. Am certain Uber has done the same with others folks with that same vehicle. Nothing against the driver or her capability to buy a car, but shame on UBER for taking advantage of customers and seizing on a opportunity to scape a few extra bucks off of customers. Not sure why I am telling you all any of this because you can see from your own records what is going on and know what you are doing. Communicates volumes about the company’s corporate values. I get it.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Wait time due to GPS issues
by willanythingbedone? on 2019/09/18 20:37
I have used Uber on several occasions, mainly without issue. I have always been pleased with their quick response, but today was a horror show. I ordered the Uber at 8:50 am. My confirmation said the car was 2 minutes away. I could see on the app where the car was and where it was trying to go. The driver was trying to follow the GPS which was telling it to drive through a school complex. Living just the other side of that complex, I know that no public traffic is allowed through those roads during school hours. What was frustrating was watching on the app not once, but 4 times, the driver trying to drive through the complex on roads that were closed. When all was said and done, after getting directions from a school security guard, she finally made her way to pick me up at 9:20am. I was waiting on the street with my bags for 30 minutes as I watched all of this unfolding on the app. The driver was very polite and apologetic, but the bottom line was this...I was aggravated, and late for my appointment because of the GPS sending the driver through non public roads, and the driver not figuring out that it was not possible to go the way the GPS wanted her to go. Waiting until your fourth fail attempt is too many before you ask for help or find a plan B. I have always been a supporter of Uber in the past because of their past service, but after this episode, I may have to think twice about using them.
Driver reviews
by RooBearJonesford on 2019/03/09 20:34
I had a great experience with uber so far, but just recently, I had an issue where many of my recent drivers got lost along the way, taking a wrong turn from what their GPS said, some of them asked me where to go next. I was polite and helped those who asked, and I still tipped each driver despite the inconvenience. However, one of these drivers apparently gave me a terrible score, dropping my perfect 5 star passenger rating. Uber drivers can refuse to pick you up if they don’t like your passenger rating. It’s not fair that I can’t explain what happened or contest the rating, or that I’m getting the backlash for their mistake and they get to keep the tip, anyway. Completely unfair and uber does nothing about it. I don’t take uber that often, so the one rating was enough to drop my average quite a bit! One fluke rating should be either canceled out, or I should allow a chance to explain the situation and revoke a tip if the driver is going to be so rude and unfair. In addition, I’ve read many uber drivers saying they will intentionally give riders poor ratings if the trip was inconvenient for them: if it’s too far out of the way, if they didn’t feel the trip was far enough (and a big enough fare), or apparently if they don’t like the route to get there and can’t figure out their GPS. It’s not fair for drivers to be able to do that at all. Poor ratings should be for poor behavior, not for frustrations with the standard expectations of their job.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Review for Dan
by Bigthunder4 on 2019/07/15 03:21
I have never had an issue with an Uber driver until today. This was absolutely the worst Driver that I have ever had anywhere. It was a very simple drive from the Chicago Western Suburbs to downtown Chicago. My first tip off was that he parked out in the middle of the street to pick me up. Didn’t even bother to enter my driveway. He also had a major challenge with English. I asked him if he understood where I needed to go 6 times and he had a fundamental lack of ability to respond in English. Despite using GPS, he managed to take the wrong direction 3 times. He ended up taking I294 toward OHare vs 88 to downtown Chicago. When got near OHare he exited at Balmoral and told me he was turning around to take 290 to Chicago. Sure, that makes sense, let’s just go back to where we started and waste another 25 minutes. I told him to take 90 into the city and that seemed to only confuse him even more even though the exit for 90 was less than a mile away. I had to provide him turn by turn directions to reach the entrance to 90 despite the fact that he was using GPS. I was 30 minutes late for my meeting and didn’t have the time to share with him how unsatisfied I was with his service. The real kicker came when I received my receipt as I was charged for all the extra distance we traveled that was due to his negligence and inability to use GPS and understand my directions. If this had been my first experience with Uber, I would never use them again.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Drivers problem
by svalentine691 on 2019/03/21 01:23
Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Rating Trends
1178,1103,944,1005,1050,996,887,948,1034,897,679,813,930,911,1088,1088,1028,913,896,1079,986,1269,1251,1011,1178,834,1084,1338,1427,1390,1195,1230,1280,1284,1263,0,2770,960,1502,1242,1180,1232,1313,1417,1118,1128,1157,1145,1143,1261,1343,1140,1185,1192,1252,1403,1475,1494,1214,1095,1154,1303,1248,1250,1253,1111,1139,892,1299,1030,1103,1139,879,1004,1077,990,887,1083,1197,970,1138,1089,959,795,1303,1888,1297,881,1165,1136
All Versions
4.0
1,223,641 total
 5
1,027,380
 4
80,811
 3
29,423
 2
17,184
 1
68,843
Current Version (3.382.10006)
4.0
1,173,526 total
 5
1,003,816
 4
77,878
 3
27,584
 2
14,951
 1
49,297
Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.69
13
ride
13.12
11
1
cab app
9.94
8
1
cab service
54.10
8
uber app for driver
54.34
2
uber panama
0.00
1
uber
392
1
car service app
0.00
hoover taxi
0.00
taxi limo
0.00
trancit car
0.00
black car service
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.69
28
1
ride
13.12
18
1
uber panama
0.00
2
cab app
9.94
2
uber app for driver
54.34
1
uber
392
1
cab service
54.10
1
Search Visibility
App name
Description
uber is a ridesharing app for fast, reliable rides in minutes – day or night. There’s no need to park or wait for a taxi or bus. With uber, you just tap to request a ride, and it’s easy to pay with credit card or cash (in selected cities only). Whether you’re going to the airport or across town, there’s an uber for every occasion. uber is available in more than 500 cities worldwide – download the app and take your first trip today. Requesting your uber is easy – here’s how it works: - Just open the app and tell us where you want to go. - The app uses your location so your driver knows where to pick you up. - You’ll see your driver’s picture and vehicle details, and can track their arrival on the map. - Payment can be made by credit card, cash (in selected cities only), Apple Pay, PayPal and more. - After the ride, you can rate your driver and provide feedback to help us improve the uber experience. You’ll also get a receipt by email. Need a simple way to get from A to B quickly? Take uberX, our most affordable option for individual travel. Want to save money on your ride? Take uberPOOL – you’ll travel with other riders heading in the same direction, and enjoy a lower fare. Want a more exclusive experience? Take a high-end vehicle with UberBLACK. And there are even more options – whether you’re travelling with a big group or need a vehicle with accessibility features. See if uber is available in your city at https://www.uber.com/cities Follow us on Twitter at https://twitter.com/uber Like us on Facebook at https://www.facebook.com/uber Got a question? Visit uber.com/help. Note: continued use of GPS running in the background can dramatically decrease battery life.
Can’t login
by Bookie2895 on 2019/12/13 06:35
Just downloaded the app for the first time. The only buttons that show up win I open the app are ones to login with my phone number or with social media. No matter which I try I keep getting an “Unknown Error, we are unable to complete your request, please try again” message. So I can’t login and there are no help buttons or anything else I can do. Pretty annoying since I know I’ll be needing a ride tomorrow and can’t use the app to do it.
My account was hacked!!!!
by Miss Milah on 2019/12/13 05:51
Woke up to a notification that my email address had been changed. When I attempted to log back into my account my email address was not found. Someone clearly hacked my account. I was a Platinum member. I reached out to support at Uber and 15 hours later no response or assistance. I had to cancel my cc on file and have my bank send me a new one. After all the money I have given Uber for this to happen with no assistance is very disappointing.
Surge Pricing ....ugghhh
by directoraak on 2019/12/13 04:36
Stop taking advantage of riders with surge pricing
Adding tip not possible?
by not tipping? on 2019/12/13 04:24
I took an Uber last night and now I can’t figure out how to add a tip. Doesn’t appear to be an option anymore? I just did it 3 days ago, before latest update. How can we add a tip after the trip?
Horrible ride
by mmmmmmoopo on 2019/12/13 04:12
My driver didn’t know where he was going and doubled back several times (in Manhattan). Then he began to make racist remarks about people of color. I told him to stop since he was being highly offensive. I had to ask him twice to stop speaking to me. I requested he stop at the next red light so I could exit the car but by then we were at the destination. I feel that I should not have to pay for this ride. Your drivers need to be vetted more carefully. A horrible experience. PS. I would rate him minus 5 stars if I could.
Good app except for the unnecessary restrictions on payment methods
by Lfartola on 2019/12/13 03:50
I will not use Uber until your policy regarding apple pay is changed. You should be allowing people who have apple pay set up on their devices to use it anywhere they use Uber’s services, not restricting it’s use based on location. That’s an unnecessary limitation.
Congratulations
by CAKWE59 on 2019/12/13 03:32
Val was a ⭐️⭐️⭐️⭐️⭐️driver. I left my cell phone & she returned it to my hotel. Free of Charge. Uber should take lessons from Val. Houston TX Dec 11, 2019. Ce Shame on you for not posting this review
Gregory was great!
by Grezzworks on 2019/12/13 03:23
He’s a man who loves to drive, share a story and get you where you want to go. Perfect Uber experience.
Ismail is the Man
by the Buffalo. on 2019/12/13 03:03
Great ride
Charge me for waiting
by darrius3 on 2019/12/13 02:47
You wouldn’t had to wait me and charge me if you didn’t ride pass me. Thanks I was charge extra because he was waiting for me but he Row pass me so I had to walk and find his car at the game.
Carla Jackson
by Hayama gurl on 2019/12/13 02:42
I can’t even order because when I entered my cell number and then email, I was told that the email was not associated with the cell number. Ok, so I used to have a different cell. My email has never changed. Still I can’t go any farther. It doesn’t allow for change. I’m tired of giving all my business to Door Dash.
Theresa
by dint know one on 2019/12/13 02:13
Great driver
How to tip
by ckgitdvb on 2019/12/13 01:53
No place on app to leave a tip. Confusing. Driver was excellent. How can I tip
Disappointing
by driver's mistake on 2019/12/13 01:32
Rode with Shiva who took wrong turn on west side highway (heading north instead of south) so I was half hour late to my meeting - and had to pay a lot more because if his mistake. Very disappointing.
Polite, prompt and spotless
by Nasusommin on 2019/12/13 01:05
Great ride in a spotless car with a true gentleman.
Customer Service is beyond awful. Use Lyft instead!!
by peterp416 on 2019/12/12 23:20
I have an issue with my family account on Uber. Throws an error whenever someone tries to use it. Payment is valid. I’ve contacted Uber repeatedly over weeks to get help and they continue to drop the ball or don’t even respond!! Use Lyft whenever possible!! Uber is awful.
Pleasant
by kdcskier on 2019/12/12 23:01
Excellent customer service
Really not working on iPhone XS Max
by Skydiva04 on 2019/12/12 22:59
Can’t schedule a ride in advance. On NOW button or Clock Icon. Went to app support and can’t even find it there. So if app isn’t fully functional then doesn’t help me much!
Buena aplicacion 🌟🌟🌟🌟🌟
by Joaquin Quesapa Perez on 2019/12/12 22:52
Es una muy buena aplicación, siempre llegan rápido y son baratos, confiables etc...
Tip
by Billdogg4341 on 2019/12/12 19:33
How do i submit tip info????
Customer service
by 小哦呜 on 2019/12/12 18:59
Really bad on customer service. Not getting reply no numbers to report question. Maybe they just have too much trouble to deal with so they decide not have a customer service.
Not great - needs more practice
by BAN - 2019 on 2019/12/12 18:57
Needs more instruction. I was not hooked properly. I was uncomfortable in my wheelchair. She had to pull over mid-ride to fix the chair because I was moving backwards. This is the truth.
Great beginning to my vacation!
by Katshar on 2019/12/12 18:38
Gary was wonderful! Helped me with my bags, opened doors and was so pleasant.
Uber app
by J'sOFFICE on 2019/12/12 18:02
I’m stuck in a revolving loop that won’t let me tip or rate my driver. Dumb!
???
by mizz89 on 2019/12/12 18:01
Where is the add a stop feature that used to be on available now I gotta get an Uber the get another simply to go grab something quick at cvs
Review~~
by Hyson-Smith on 2019/12/12 18:01
Excellent Driver. A very nice gentleman. My first time to use Uber! Will use them again. Thx so much.
Cut out all the BS; make it easier to tip and rate driver
by keftekhar on 2019/12/12 17:51
I shouldn’t have to spend so much time figuring how to tip the driver. You’re screwing them over with your ineptitude.
Unjustified wait fee charged...
by 28250 on 2019/12/12 17:36
We had to wait for the driver
Ronan was great
by dhl59! on 2019/12/12 17:30
Had a great ride to the airport today
Worst Thanksgiving Ever!
by ualtulip on 2019/12/12 16:40
I recently had a horrible Uber experience on Thanksgiving day. Called Uber for a ride to the Raleigh/Durham airport as all the parking lots were full and I came home to pick up an Uber ride. The driver/drivers cancelled on me three times. This was incredibly stressful as I work for a major air carrier out of IAD. My flight was the last flt to DC leaving at 3 and here it was already 2:30. Finally one of my friends came to get me and I arrived at RDU with no minures to spare and was boarded with fellow travelers just in time. I was communicating with driver by leaving him texts as to my apt location and how I needed to get to the airport quickly. Just when I think he is minutes away, it would change and he would drive in the opposite direction. I wish I had taken the car and driver info so I could report him to you. I still use Uber as it is a necessity, but I was very mad and upset which is no way to start the beginning of the holiday and my trip. Just needed to vent, other-wise my experiences have been very positive. Thanx for hearing me out. JS
What happened?
by dovidchaim on 2019/12/12 16:35
It seems that service is getting worse. Drivers start and then cancel, time estimates are getting worse, the gps function showing where a driver is on the way is getting less accurate. I’m frustrated with Uber.
260mb for an app
by ShanSiv on 2019/12/12 16:08
260 mb and update every 2 weeks is crazy
Warren
by David3906 on 2019/12/12 16:03
Fabulous conversationalist. Intelligent, articulate. Good listener also.
Piece of s
by medicenalain on 2019/12/12 15:31
Drivers leave without calling or texting and UBER charge you. They even charged me for a ride I didn’t take. Forget about getting money back they will make it so difficult that anyone will just give up.
Impossible to communicate with
by daddychefnumberone on 2019/12/12 15:09
Yesterday I was trying to employ a driver to take me to the airport from downtown Las Vegas. Yet my request to the airport became a request to pick me up at the airport. The driver was stupid and took a half hour to cancel the ride yet Uber charged ME the cancellation fee. Couldn’t get through to corporate at all. Very unfriendly computer system on the app
No response from the Uber about lose
by Ouzhiyang on 2019/12/12 14:43
I don’t know the recent trip did not show up on my app. I left my backpack and my passport in the car . I try to get help from Uber whole night. There is no one response me yet. I have flight today, and I cannot take it because I lost my passport and cart and laptop . I wish Uber can help me to get the backpack back.
Driver
by week document on 2019/12/12 14:35
Ignored GPS repeatedly went round and round thru residential took extra long time. This trip was way to long and too expensive. Definitely NOT WORTH THE MONEY!!
Cannot add tip later
by Tall Tom San Diego on 2019/12/12 13:24
Sometimes I don’t get to review ride until next day if I arrive very late. there is a way to add/revise a driver rating in a past trip (only way to pull up ride) but not add a tip. Has happened to me several times. I know how important tips are to the drivers.
Can’t schedule rides!
by TheAndiShow on 2019/12/12 11:30
I have deleted and reinstalled this app so many times I have lost count. Why can’t I schedule rides?!
Distracted driver
by LMcCracken on 2019/12/12 11:22
The driver was constantly looking at his phone and not the road. Clear violation of VA laws, not to mention just Common Sense! He even turned the phone completely off, then restarted it and viewed several apps, all while driving. Unacceptable!
CEO
by Rifge on 2019/12/12 06:58
REAL ESTATE UNLIMITED! YOU DRIVER SHOULD BE FIRED RIGJT AWAY, BEFORE YOU LOSE ANY MORE BUSINESS—SEE COMMENTS ATTACHED!!!!!!!!!
Kathi Marshall
by Kathi Marshall on 2019/12/12 05:23
Francisco was an excellent Uber driver! On time, cordial, easy to talk to and an excellent driver! Thanks Francisco and Merry xmas🎄
Current version less friendly
by klwrigjt on 2019/12/12 05:10
I used to be able to easily see how soon my driver was arriving which made it easier for me to help them when the Uber driver app sends them to the exit only gate of my community. Now the pickup location sits on top of the live map and blocks every useful thing about that map from view. 😢
Newest update broke the app
by chicagohawksfan on 2019/12/12 04:55
I can not schedule a Uber anymore. The update removed that option
Absolutely horrible route setting
by bobobob123 on 2019/12/12 04:04
A quick 20 minute trip ended up being an hour due to Uber’s route setting. I live right outside the Holland tunnel and the app acted like the Holland tunnel didn’t exist. Just plain horrible.
Help on app not working
by errandbunny on 2019/12/12 04:00
I have tried several times to ask the question to uber with no specific response. I have a lightweight folding wheelchair, so I need to know if uber will service door through door service regarding this. Perhaps you cam help connect us because when I use their site through email or the apple app it is not functioning.
George Johnson
by Buckhead Boy on 2019/12/12 03:58
Why is there no place to give a tip ?
Notifications.
by mcdesa01 on 2019/12/12 03:38
I understand you’re push to safety. You are trying to overcome bad headlines of drunk people being picked up by people they think are their driver and ending up in bad situations, I get it. But you guys give me 4 notifications for every ride nowadays. You’re notifying my phone saying “your driver is arriving” with fine print saying “your driver is arriving SOON” and I end up standing in the cold waiting for a ride that is 5 minutes away. I live in Boston, that is not ideal. On top of that, Your navigation makes me late for work on a weekly basis and my rating is getting driven lower by foreign drivers who don’t know their way around the city and don’t want to listen to my directions. Overall, Your app makes life better. Period. But you need to thinking about this service from the participant experience. Indirect routes around the city and drivers who can’t articulate optimal routes are a major pain point.
My ride with Luis was excellent!
by Susan Tenney on 2019/12/12 03:25
Luis was an excellent and courteous driver. His car was very clean and was a pleasure to ride in. I needed to add an additional destination and chose to stay with him to travel to the 2nd destination.
Wow
by Fadl Salem on 2019/12/12 02:27
I love your service and enjoyed the ride.. the driver is super friendly.. thanks
Excellent
by BriguyNY on 2019/12/12 02:27
Great driver. I left a small carry on bag in the car. Can drop it at the house you picked up us at? Thanks Brian
Discount Promo
by Azaan Luqman. on 2019/12/12 02:13
No more discount promos, why?
Drivers
by Ziska649 on 2019/12/12 02:03
I have used Uber over 4yrs. In the last couple of years there has become a trend of drivers that will call you first to see where your going. Depending on the answer the driver will cancel the ride or drive away forcing the called to cancel the ride (that we get charged for! More than once the driver shows up, then says “oh sorry I’m not going that way”... Both Uber and Lyft drivers do this... I have slowly started using TAXI’s again. I would rather pay more money than, be cancel 5 times in a row because no driver is going into in my direction. Than why are you driving? Why do I have to pay to cancel a ride when it’s your driver fault. Because I’m not going in the right direction....
Worst company
by honeybun91 on 2019/12/12 01:56
Uber has been my main point of transportation for a few years now. However, since yesterday I wasn’t able to request any rides because they decided to hold my account due to an unpaid trip from August. A ride I didn’t even take because the only reason my bank disputed that transaction initially was cause it was incorrect. Now months later after my Uber has been working they are trying to make me pay for their own error. I have been contacting support through the app since last night and all the response I get are no help because it’s not resolving the issue. Company is super inconsistent with their customer service. This is theft.
Charged more than agreed
by l.w.72w on 2019/12/12 01:46
App said $9.?? Was charged way over that price!
Merry Christmas
by Mike74473838 on 2019/12/12 01:35
Uber just dropped their auto-reload discount from 5% to 4%, in return I dropped my rating.
Where did my ride pass go??!!!!
by Ride Pass???? on 2019/12/12 01:31
Ride pass is not in my Uber menu. It disappeared. What’s going on????
Where can we tip
by checkmateZT260 on 2019/12/12 01:20
Great ride but the new app doesn’t have a place for a tip. We always tip and can’t find a way to leave a tip
Can’t access customer support
by DaddysCowgirl94 on 2019/12/12 01:02
I got a new phone number and when I tried to log into the app with it - but now it’s not accepting my password or my phone number. I can’t log into the app, and I can’t contact customer support to help me log back in because you can only contact customer support from inside your account. Which I can’t access. My mother didn’t know this and sent me a $50 Uber gift card through the app. But I can’t access the gift card, either to use it or to send it back, because I can’t access my account. So not only am I locked out, my mother wasted $50 on something I can’t use.
App needs some improvements.
by Doctor Alonso on 2019/12/12 00:07
The option to schedule future pick-ups appears and disappears on its own.
Customer satisfaction failed
by Hgh329 on 2019/12/11 23:42
I accidentally left and item using one ride from Uber and the Uber driver refused to give me my item back even though she was still on my block. That’s been a thief And Uber wanted to charge me to get my item back. I will not be using Uber no longer feel unsafe to use the ride know they can steal from me and Uber inc will not do anything to help.
Uber Driver Should State First Name Upon Request
by send1115 on 2019/12/11 23:26
The Uber driver refused to give his first name upon request. Therefore we did not ride with him. Although the App displays the driver’s name; he should state his name when asked for verification that it is him.
Horrible!
by Zania Jaarda on 2019/12/11 23:12
Ever since the update, the app FORCES you to set a pick up point that’s convenient for the driver, but NOT the passenger. Passengers are forced to walk in the bitter cold to get their ride, as drivers IGNORE the pickup instructions. If someone has a health issue that prevents them from walking distances, they’re even MORE screwed. And the drivers cancel and STEAL our money then!
Terrible Customer Service Process
by AntonioDelPozo1 on 2019/12/11 21:54
Not so much a knock on the app (good job developers) but on the UX in which you try to solve an issue you’re having. Uber has no customer service number since they’d rather save money on ONLY SUBMITTING REQUESTS IN APP. How much more upset do you think that makes a customer feel? That’s right, don’t plan on speaking with someone if you have an issue. My issue was simple - got double charged for a tip I gave my driver, but there’s no listed option to address that problem. The issue with drop-down only customer support is if not every humanly possible (and CLEAR might I add) request is listed, people get frustrated trying to get to the right space. Not to mention I have no idea how long the process takes and it was a time-sensitive request. Just uninstalled app, if y’all need me I’ll be at Lyft 👍🏼
Arthur
by shakats on 2019/12/11 21:50
He was great thank you
Trash
by breesssusssssy on 2019/12/11 20:52
Uber is complete trash. When I first started using the app for work, things were fine. My fees were low and fair and my pickups were fast. NOW, it’s a nightmare. I’m constantly being paired with drivers that are far away, which means long pick up fees. The app is constantly glitching and twice now I’ve scheduled a ride only for it to not appear in the app. One time I was charged a fee for it because I requested another ride after not getting info about the one I’d scheduled previously. Drivers cancel trips left and right. Sometimes the Uber will say it’s still 3-5 minutes away but they’re actually waiting outside. Sometimes I don’t even get a notification that they’ve arrived. And to top it all off, uber’s customer service is HORRIFIC. They refuse to acknowledge any wrongdoing and will only send you generic responses over and over and over again. And if they charge you on accident for something that’s not your fault, they won’t care. I HATE this service with a burning passion and wish they whole company would finally crash and burn. And yes, that’s how I genuinely feel.
Mal servicio
by retana.g on 2019/12/11 20:34
Ayer dos veces me cancelaron el viaje pero si cobraron un supuesto cargo.Total pagado 20 dólares por un viaje de menos de 10 minutos es ridículo sus cargos que hacen. 👎
Almost always charge a wait time fee
by MusicLover¥?,\%{}[]%+!' on 2019/12/11 20:31
Many times the drivers have increased the posted fare charges by adding a “wait time”. I find this practice very annoying and unscrupulous since most of the time they are not waiting for me, whereas I am almost always waiting for them.
Brooklyn outstanding
by Pixie 1950 on 2019/12/11 19:46
Thank you Brooklyn for good conversation and so courteous. What a breathe of fresh air outstanding customer service..👍🏿
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Just terrible
by Aaalex123 on 2019/12/11 19:19
Almost impossible to change default payment method.
Unable to get verification codes.
by fvckoff123 on 2019/12/11 18:57
Day 2.5 and I still can’t get a verification code through the app. Do they not want drivers? The app support is useless and outdated. I left a review yesterday and got a notification that a response was made, now I can’t find the review to see the response. The websites troubleshooting does not match the updates on the app that have been made, so you’re stuck running in circles between app and website. the website sends a code, but the app does not, so what is the problem?
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Lost Irreplaceable item
by bc098 on 2019/12/11 17:35
When the driver picked me up she was kind enough to put my bags in the trunk of her car. When I arrived at my destination she unloaded my baggage from her trunk and I specifically asked her if that was all of my luggage. She told me, “that was everything,” and closed the trunk. Shame on me I for not double checking. On of my large baskets containing a huge amount of personal items and an irreplaceable painting of my dog, who has since passed away, was left in the trunk. I attempted to contact the driver immediately (multiple times) with no response. I then contacted Uber directly and they eventually got back to me and told me that my items were not found. I am devastated.
Bait and switch tactics
by rayh1357 on 2019/12/11 15:40
After years of using uber I thought I could rely on the service to provide me with an upfront price that I can rely on. Instead, because of “time” and “distance” in which the driver decided to take his own route rather than the app navigation I ended up getting charged almost twice what I expected to pay that was listed when I called the car. I contacted Uber for a price adjustment but Uber customer service gives me the same robotic answer. Sorry we “understand”, unfortunately we can’t do anything. What terrible customer service. If I can’t rely on them to charge what they say they will and drivers can take whatever route they want and jack up the price I’m not sure why I would want to use uber at all. I’ve contacted them to delete my account. There are just too many other car service, rideshare and other transportation options in NYC to deal with this.
Uber ride
by BRF1012 on 2019/12/11 15:38
Used Uber service . Was picked up quick and on time that was provided. Reliable clean vehicle. Jennifer was my driver. She is pleasant and professional.
Use at your own risk
by kaliminew on 2019/12/11 15:11
There have been multiple instances where ubers would take a longer route while I’m clearly on my way to work to make more cash. Multiple instances where I’ve gotten someone who would be taking more than 15 minutes to even get here and I live in a BIG city and I feel as though this should be filtered better And multiple instances where I’ve gotten uber drivers asking way too many personal questions such as where I live, where I work, what I do, etc. there needs to be some sort of training for this because this how people get into dangerous situations. Update12/11/2019 I have been looking for a ride for the last 20 minutes and have had FIVE cancellations thus far. Ongoing issue with uber, unreliable drivers. App is going down to a 1 Star review. THIS IS OUTRAGEOUS. And UBER WANTS TO CHARGE ME FOR THEIR DRIVERS INEPTITUDE IF I WANT TO CANCEL I feel as though the drivers should be charged if they pick up a ride and cancel.
Teresa
by KC Slowpoke on 2019/12/11 14:41
It took this driver 66 minutes to go 15 miles. It could have been done much faster had she changed lanes and went on. But I didn’t know I was being charged more if she didn’t try to get me to my destination sooner. Not Good!!!
Needs improvements
by Samgbiatch on 2019/12/11 14:30
I take uber to work every day and the gps always gives my drivers the longest possible route. Also ride passes are very limited when they are given out and i would like to purchase one a month being that i take uber to work and ride passes work out great for me but they are only available for purchase if uber invites you personally i am not a fan of this at all. Also uber will not compensate you for any wrongdoings they do. I have repeatedly asked customer service for help and they gave me an answer to a question i never even asked.
Uber Deception
by bilikikki on 2019/12/11 13:30
I booked a ride after being quoted $8.00 and the driver didn’t know how to speak English and could not find the location dispite having the exact address. My wife had to use her phone map app to find the restaurant but it took extra time as we had to go around the block. Instead of $8.00 I was charged $14. This seams a dishonest way to increase income as most people will probably just let it go. I however will not. I don’t plan to use Uber again and I reccomend that others shouldn’t as well.
Nothing But Unreliable
by redwolftrash on 2019/12/11 12:35
Only use Uber if the weather is perfect and you’re not depending on it. Best of luck to you if you’re in my situation, where you’re inside your house and it’s snowing outside and you’re about to be late to school. Every driver keeps refusing us; we’ve been trying for about HALF AN HOUR to get a ride. Time and time again I’ve had Uber drivers cancel on me when I’m stuck at school, even if they were only a few minutes away. By the way, this isn’t the first time that Uber has failed people in inclement weather. The request keeps “expiring” only for us to get the ability to search for cars two seconds later it tells us “NO CARS AVAILABLE”. As for quality of rides, it’s a miracle if I see a car that doesn’t look dingy, have stains, or have a horrific odor to it. They also always come later than is estimated by the app, usually 5-10 minutes later than the Uber app claims they will. I honestly regret having this waste of space on my phone, but I need it for garbage weather like this so I don’t potentially die of a bad cold or hypothermia since unlike the drivers in their heated cars denying us rides, I don’t have that when i’m walking home in below freezing weather! I only have gloves, my jacket, my hoodie, my scarf, and hat, most of which are made of thin materials.
Best driver
by Naples1210 on 2019/12/11 12:19
I had the best experience with Byron the driver. He made my first trip with Uber, pleasant and comfortable. Byron is very intelligent and knew the area very well! My best to Byron, hope on my next trip he’s there to pick me up and drive me to my Destination. Thank you Byron!
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Great driver.
by ozimans on 2019/12/11 10:59
Very professional.
Unsafe & untrustworthy
by corrjohn on 2019/12/11 10:46
I have an account with Uber, but have never actually used it for rides. I haven’t even had the app on my phone in so long! I just started getting a random text message from a number that is like a normal phone number saying my “Uber verification code is: xxxx (a 4 digit number) reply STOP to unsubscribe” the text message kept coming back to back 5 times in a row..
Thank you
by Hawaiigirl29 on 2019/12/11 08:58
Happy Customer 😌☺️
Updated: safety toolkit came back
by dizzy-miss-izzy on 2019/12/11 07:27
Was a good app but recently there is no longer a safety tool kit option to share your ride with friends and family. I feel a lot less safe. Bring this feature back and I’ll start using Uber again. Update: was able to get the toolkit back after redownloading app
Charged for Wait Time
by cwvc on 2019/12/11 06:36
Last week, took a preordered Uber and was charged a Wait time, when I was the one waiting at 5:20 am while my driver drove around my gated neighborhood trying to find my house. There was no way for me to dispute that charge, but will notify my credit card company next time to not pay the charge! Wish there was a way to dispute these extra charges!
Big mistake
by ridingubernighmare on 2019/12/11 06:28
I rode with this person tonight, it was raining I hardly could move either the two suitcases and a bag and he came to help me took my bag and I left the big suitcase and the small one in front of his trunk and get inside the car, big surprise when I get here the small suitcase wasn’t on his trunk he left that at the street, when I told him he just laughed and said there is nothing he can do. I have papers from my job, and some gifts and a new pair of shoes on that suitcase. My sick on my stomach.
Frustrating !
by arisuena on 2019/12/11 05:34
Was in an Uber with a wonderful driver. Wanted to carry on to the next stop with him. Through the app, ordered a ride assuming you would capture the driver already AT our location. Nope. You started sending a Randy, 10 minutes out. Called him right away. He wouldn’t cancel. I tried cancelling via the app. Wouldn’t work. I was charged $10 by a driver that didn’t even SHOW UP!!! I’d give less than one star if I could.
Correction
by sm from kumamoto on 2019/12/11 04:45
I got a ride from Goro this morning. I accidentally hit 1 for rating when I meant to give him 5. By giving 5 above, I hope I fixed the earlier mistske.
App version
by uberdoesntcare$! on 2019/12/11 04:33
Support staff routinely suggests drivers have an old app but cannot say what the most recent version is. App Store says 3.381.10002 is the most recent version. Uber app shows version being 4.227.10001 What’s up with the vastly different versions?
No way to get support
by sagar.m on 2019/12/11 04:29
No way to get support or reach out to their customer support in their app. The app was designed in a way in which the support causes have to be from a predefined list of cases. There is not a good way to reach out to them if issues arise which are beyond the realm of what they defined. Very frustrating.
Jump Bikes and Scooters are Broken!
by DjMiles23 on 2019/12/11 04:06
Recently, I have attempted to ride Jump Bikes and Jump Scooters In my area, and none of them have worked! I have tried multiple times with different bikes and scooters, and none of them work! This is very inconvenient, especially when the map says that there are bikes and scooters that are available. Also, the app said I reserved a bike but I couldn’t unlock it. So I’m afraid that the app is charging me as well! This is ridiculous and needs to be fixed!!
Driver almost missed exits twice to Ohare airport
by James Bond1029 on 2019/12/11 03:59
He was really a nice guy, but he missed an exit when we were heading to Ohare. I frequently use Uber and had great experience. But he was about missing another final exit to the airport, I reminded him that we quickly should need to change the lane from far left to far right so he did. I was a bit worried on this ride. He may be a new Uber driver...
Uber ride
by bysharon on 2019/12/11 02:56
Excellent service, great ride.
👎🏽There are other ride-share companies.
by Lèia13 on 2019/12/11 02:11
I would often use Uber when I’m on vacation, or when my vehicle is being serviced. Over the past couple of weeks I’ve taken a ton rides with Uber, and not all have been bad, but recently using the app has just been ridiculous and unsafe. Let’s start with the GPS/Navigation, Uber Pool. On a couple of occasions the app instructed drivers to drop myself and six year old off on the side of busy streets. On another occasion using Uber pool, it instructed us to meet the driver on the other side of a busy highway, no crosswalk no traffic signal near by to cross. The driver refused to come around to the other side of the road, I ended up having to cross the busy highway with my daughter. SHAME! I’ve heard from many people using Uber pool about the safety aspect of it, dropping riders off in the middle of busy roads, on the side of a highway, and or a dark alley. Having people walk far to get to there destination, some of these areas are unsafe. On several occasions I’ve had drivers get lost or confused, and have gone to the wrong pickup spot. The driver cancels the ride and I get charged the cancellation fee. I’ve noticed that on several rides that have been canceled by the driver my account is automatically charged the fee without investigation on Uber’s part. Unacceptable. Completely. I’m sorry but I’ve never had these kinds of issues using Lyft. Even using Lyft pool, they take you directly to your doorstep for obvious safety reasons, and to avoid issues like these. I think Uber may have lost another customer thanks
Bad update
by frequenteider on 2019/12/11 02:03
No option for Ride pass purchase!
The extra .15 fee
by killer bixer on 2019/12/11 01:27
I was charged an extra .15 fee for waiting Time! First of all the driver was further away from my pick-up location, I had to flag him over several times. It was raining & I had to wait for him. Plus, as a 75 year Old person. It takes us longer to get into a vehicle. This was my first ride with Uber. The driver was very nice & helpful. It’s not the “ Extra Money”. I feel we should “get a break” due to our Situation.!
Uber
by AFriedtx on 2019/08/02 14:01
Uber is a tool job. Sends car that can barely hold two people and one bag. Says car can hold 4 people, which it cannot. Then turns around and charges a fee because it cannot deliver. Terrific job stealing money. Patently wrong. Unethical. Landed at DFW from trip with bags, ordered UberX, which i have done numerous times and a matter of fact we used getting to the airport on the first leg of our trip. Get a response from an uberx driver with the smallest car I have ever seen (some miniature chevy which you can see from your records). Driver says her car cannot hold the bags. Have to order another car. Then uber charges my credit card a fee for ordering a car and not using it. I have used uber plenty of times over the years and know what the various cars are, so I am aware of what I am ordering when I hit the app. But this was a total tool job, sending a miniature car at an international airport stating it can carry 4 people, when it cannot handle two people and luggage. Am certain Uber has done the same with others folks with that same vehicle. Nothing against the driver or her capability to buy a car, but shame on UBER for taking advantage of customers and seizing on a opportunity to scape a few extra bucks off of customers. Not sure why I am telling you all any of this because you can see from your own records what is going on and know what you are doing. Communicates volumes about the company’s corporate values. I get it.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Wait time due to GPS issues
by willanythingbedone? on 2019/09/18 20:37
I have used Uber on several occasions, mainly without issue. I have always been pleased with their quick response, but today was a horror show. I ordered the Uber at 8:50 am. My confirmation said the car was 2 minutes away. I could see on the app where the car was and where it was trying to go. The driver was trying to follow the GPS which was telling it to drive through a school complex. Living just the other side of that complex, I know that no public traffic is allowed through those roads during school hours. What was frustrating was watching on the app not once, but 4 times, the driver trying to drive through the complex on roads that were closed. When all was said and done, after getting directions from a school security guard, she finally made her way to pick me up at 9:20am. I was waiting on the street with my bags for 30 minutes as I watched all of this unfolding on the app. The driver was very polite and apologetic, but the bottom line was this...I was aggravated, and late for my appointment because of the GPS sending the driver through non public roads, and the driver not figuring out that it was not possible to go the way the GPS wanted her to go. Waiting until your fourth fail attempt is too many before you ask for help or find a plan B. I have always been a supporter of Uber in the past because of their past service, but after this episode, I may have to think twice about using them.
Driver reviews
by RooBearJonesford on 2019/03/09 20:34
I had a great experience with uber so far, but just recently, I had an issue where many of my recent drivers got lost along the way, taking a wrong turn from what their GPS said, some of them asked me where to go next. I was polite and helped those who asked, and I still tipped each driver despite the inconvenience. However, one of these drivers apparently gave me a terrible score, dropping my perfect 5 star passenger rating. Uber drivers can refuse to pick you up if they don’t like your passenger rating. It’s not fair that I can’t explain what happened or contest the rating, or that I’m getting the backlash for their mistake and they get to keep the tip, anyway. Completely unfair and uber does nothing about it. I don’t take uber that often, so the one rating was enough to drop my average quite a bit! One fluke rating should be either canceled out, or I should allow a chance to explain the situation and revoke a tip if the driver is going to be so rude and unfair. In addition, I’ve read many uber drivers saying they will intentionally give riders poor ratings if the trip was inconvenient for them: if it’s too far out of the way, if they didn’t feel the trip was far enough (and a big enough fare), or apparently if they don’t like the route to get there and can’t figure out their GPS. It’s not fair for drivers to be able to do that at all. Poor ratings should be for poor behavior, not for frustrations with the standard expectations of their job.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Review for Dan
by Bigthunder4 on 2019/07/15 03:21
I have never had an issue with an Uber driver until today. This was absolutely the worst Driver that I have ever had anywhere. It was a very simple drive from the Chicago Western Suburbs to downtown Chicago. My first tip off was that he parked out in the middle of the street to pick me up. Didn’t even bother to enter my driveway. He also had a major challenge with English. I asked him if he understood where I needed to go 6 times and he had a fundamental lack of ability to respond in English. Despite using GPS, he managed to take the wrong direction 3 times. He ended up taking I294 toward OHare vs 88 to downtown Chicago. When got near OHare he exited at Balmoral and told me he was turning around to take 290 to Chicago. Sure, that makes sense, let’s just go back to where we started and waste another 25 minutes. I told him to take 90 into the city and that seemed to only confuse him even more even though the exit for 90 was less than a mile away. I had to provide him turn by turn directions to reach the entrance to 90 despite the fact that he was using GPS. I was 30 minutes late for my meeting and didn’t have the time to share with him how unsatisfied I was with his service. The real kicker came when I received my receipt as I was charged for all the extra distance we traveled that was due to his negligence and inability to use GPS and understand my directions. If this had been my first experience with Uber, I would never use them again.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Drivers problem
by svalentine691 on 2019/03/21 01:23
Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Rating Trends
1178,1103,944,1005,1050,996,887,948,1034,897,679,813,930,911,1088,1088,1028,913,896,1079,986,1269,1251,1011,1178,834,1084,1338,1427,1390,1195,1230,1280,1284,1263,0,2770,960,1502,1242,1180,1232,1313,1417,1118,1128,1157,1145,1143,1261,1343,1140,1185,1192,1252,1403,1475,1494,1214,1095,1154,1303,1248,1250,1253,1111,1139,892,1299,1030,1103,1139,879,1004,1077,990,887,1083,1197,970,1138,1089,959,795,1303,1888,1297,881,1165,1136
All Versions
4.0
1,223,641 total
 5
1,027,380
 4
80,811
 3
29,423
 2
17,184
 1
68,843
Current Version (3.382.10006)
4.0
1,173,526 total
 5
1,003,816
 4
77,878
 3
27,584
 2
14,951
 1
49,297
Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.69
28
1
ride
13.12
18
1
cab app
9.94
2
uber panama
0.00
2
uber
392
1
cab service
54.10
1
uber app for driver
54.34
1
black car service
0.00
car service app
0.00
hoover taxi
0.00
trancit car
0.00
taxi limo
0.00