Screenshots
Keyword Volume Hits KEI Rank
cab service
54.10
14
cab app
9.94
14
1
taxi
15.58
13
ride
12.36
12
239
car service app
0.00
10
1
uber app for driver
54.34
2
uber panama
0.00
1
uber
374
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Inconvenient
by lanecia174 on 2021/04/14 06:14
I have used Uber for 5+ years and it has been getting more pricey as the years went on. It’s about as expensive as a taxi cab now and on top of that the service is mediocre. I have to wait 15 to 20 mins now to use it for work and don’t let me have cancellations, it will push me back from getting to work on time. I am disgraced at the greed of this app that was so easy to use at one point.
Fallas
by elchapulinero on 2021/04/14 04:20
No confirma el viaje y y no acepta tarjeta de regalo
Driver Ride Cancellation Rules are Absurd
by Hipster_Dash on 2021/04/14 02:45
About 50% of the time my uber driver cancels my scheduled ride partway through pickup and I end up having to wait (sometimes multiple times) for another driver to come pick me up. This causes me to be late often. I recently asked an uber driver why so many drivers have cancelled on me and apparently there is a greater penalization on uber for not accepting rides than accepting them and cancelling the ride, so drivers accept a ride then cancel to avoid decreasing their score. This means I sometimes have to wait up to 45 minutes after my scheduled pickup time with no compensation for being late. Tired of wasting money on this unreliable app and will be switching to left. Don’t make the same mistake as me
Time Commitments without a Driver available
by c4530 on 2021/04/14 02:31
I have to give credit where credit is due...über always seems to commit to a 10 minute drop of time. The proclaims, as if it is a good as gospel, that you will arrive at you destination within ten minutes; despite several facts: 1.) You are further than ten minutes away from your destination - Über doesn't care. Anything is possible when you have the power of app controlled ride sharing at your finger tips. If that wasn’t enough, the creators of über have been able to defy the laws of physics and space/time to be able to move mountains and make miracles that only seemed possible in Disney channel movies starring Kirk Russell. 2.) Über makes hard, fast time “Drop Off Time” commitments without there being a semblance of a driver in the near vicinity. They do, however, afford the Customer the tremendous service tremendous service of providing them the obligatory opportunity of paying a cancellation fee. Despite the fact, again, that no drivers are available. All in all. This is a garbage app, that affords driver absolute autonomy. I would love to boycott all apps of this nature, but; alas, I like to drink and am in need of these services. I will begrudgingly continue to use these services. I just think some light should Be shed in these two issues in particular.
Cut the garbage notifications
by crizoo on 2021/04/14 02:18
Or provide me a way to turn them off. Thanks
Unreliable or straight up wrong
by Lance Decapia on 2021/04/14 01:20
I don’t have a car and my place of work is 40 minutes away by walking, so I end up taking Ubers whenever I’m running late for work or if I’m too exhausted to walk home. However, it seems I have to play a guessing game every time I call an Uber, because the predicted arrival time has been correct maybe 10% of the time, and that’s generous. The issue I’m having is that the app doesn’t seem to have a good grasp on the availability of drivers in my area. Sometimes the drivers are only a couple minutes further out than initially stated, but other times they are over 20 minutes away. For a drive that takes 9 minutes at its slowest. I don’t blame the drivers for this, because it’s unreasonable to expect them to always be in the area. What this means is that the blame has to fall on the app, and it will remain there until the app becomes at least 70% accurate in its predictions. It doesn’t have to be perfect, but it should at least be adequate.
Food never delivered, never contacted
by Gimpy due to a fat kid sitting on me on 2021/04/13 23:58
Ordered food that was marked as delivered, but no one ever came by and I was never contacted.
Spam notifications
by Frodak on 2021/04/13 23:18
I liked the app until the notification abuse. I don’t need notifications for reminding me to use Uber eats or that I should go somewhere.
Terrible
by itbrooke on 2021/04/13 21:59
Why do I keep getting higher charged rides for a 10 minute ride? It’s so sneaky too if you don’t catch it in time the app automatically charges you a ridiculous price for a short ride. I almost got charged 50 dollars to go down the street. I will never use this app again. Lyft is better.
Uber: Not what they once were.
by Tom3.1415926 on 2021/04/13 21:54
I put my car in the shop, never realizing that after that ride (which I rated 5 stars) I would not be able to get a Driver to pick me up to get my car. If you're not reliable, I will never again use your service. Same for Ace Taxi.'
No longer sends notifications to my riders
by Shellb29 on 2021/04/13 21:21
It used to work great, but now the app doesn’t send the notifications to the rider that I designate. It says it does, but it no longer works. And good luck contacting Uber. They don’t want to hear from their customers about problems with the app. Guess I’m switching to Lyft.
Terrible.
by Nuclear explosion on 2021/04/13 21:09
I used to use Uber a lot, but recently my experiences have been pretty bad. The last couple of weeks of me trying to get a ride, all the drivers are 15+ minutes away and it constantly pesters me to get a more expensive ride, sometimes it even offers luxury vehicles that are 4x the price. As if though I’m going to choose that and pay $35 instead of $7 to go a couple miles. Then, this morning out of sheer luck I score a regular priced UberX only to discover at the end of the ride, that it took the money from my PayPal AS WELL as the money from my gift card balance! Essentially paying twice for the ride! Go ahead and keep that extra money, Uber. You won’t be getting anymore from me.
I do not want to pay for toll
by SapphireDuets on 2021/04/13 20:47
Hi im a student worker. I live relatively close by to my university so whenever I Uber, i am saving more money than paying for parking. However, the amount of money for toll is an hours worth of my work. I don't mind sitting in the car for an extra 10-30 minutes. Could you make an option where we as passengers are not forced to pay for toll. Thank you
trash app
by AlmightyOf2300 on 2021/04/13 20:24
lyft is better
Please fix your pricing!
by Ashleyyyy6410 on 2021/04/13 19:40
Uber and Lyft right now is my only way of transportation. But the fact that whenever it’s busy they decide to up the price from $10 to $35 for one ride. It’s ridiculous! You can’t expect people who are on a budge to pay that for one ride. When it’s busy you should make it fare for everyone who can’t pay the $30.
Notification overload
by Bfish321q on 2021/04/13 19:08
Seems like over the last few weeks, I’ve been inundated with promotional notifications for both Uber and Uber Eats. I’d turn off notifications, but don’t wanna miss when my ride shows up. Marketing tip—a service like Uber doesn’t need to remind people that it constantly exists. Notify us about the arrival of the ride, and that’s it, please.
Steals money
by jeslon19 on 2021/04/13 14:59
I’ve used Uber for well over 3 years with nearly no issues. But today my card has been denied through all payment methods via Apple Pay pay pal cashcard but they let me purchase Uber cash with that same cashcard yet I can’t use the Uber cash because my card PayPal Apple Pay and all other methods are being declined. I don’t have outstanding balances and Uber support just told me to do what I’ve already done.
Expensive
by Jani_80 on 2021/04/13 11:46
It’s getting really expensive for a 12 minute trip?
Charged me for monthly pass
by asgvnhffv on 2021/04/13 11:42
Never purchased monthly pass whatsoever. Received an email I was charged $24.99. Checked my bank account and this was the case. Within the app I saw there was an automatic renewal turned on
Requested a ride in advance and no one showed up
by BLMJustice4All on 2021/04/13 11:23
I needed to get my son to school this morning for state testing. I requested a ride in advance. No one showed up and I received no notification that there was no driver available. No customer service to talk to as well. Will ride Lyft instead for now on.
Ride waits
by saintnelly on 2021/04/13 10:24
How about instead of allowing us to request the ride and waiting for a whole hour just to miss work you guys tell us there is no rides at all that way we can find an alternative this is ridiculous
Do Not List Your Car for Rent!!!
by Meg Caldwell on 2021/04/13 04:19
I have rented my vehicle out 8 times. They do not back there vehicle owner. I have tried several times to get reimbursements from customers having animals in the car, binging the car back without fueling it up, effective dirt in the car, and vehicle scratches. They make it very difficult to get reimbursed. Even though they it is clear in the policy. First of all, you really have to dig to find the damage reimbursement form. You never win. They only care about the renter. I have clear fees for airport delivery and they did not charge the last customer for it. I also specified no discounts PERIOD. And they rented my car with a discount. They must have been changed with the last software posted. This platform is not to be trusted. I would give them “0” if I could. They do not deserve a “1” rating. Run from this platform!!! Do not trust Turo unless you are renting. DO NOT list you vehicle for rent with them.
So unreliable
by SkyeeeeeAnnnnnnnn on 2021/04/13 03:15
I use this app to Uber but there is barley ever any cars available and when u actual need them there’s no one to take you home. Makes me very upset and definitely shouldn’t rely on.
Really no drivers?
by NO MALGASTES TU DINERO!! on 2021/04/13 03:00
Request a ride 24/7? Well I have 30 mins trying to request a ride and app said no drivers available?? I know many Uber drivers are Leaving this job because how this company treats them. So what’s going on! This never happened to me. Can’t believe this. Nooooo drivers available
Doesn’t work
by mike'lit on 2021/04/13 00:25
This app just stopped working for me. It used to be reliable like some people are saying but now I have no way to use this app. It used to be that I would put in an address and it just wouldn’t load. The screen would stay blank no matter how long I waited. I decided to delete and redos load the app. Wouldn’t let me sign in. I then updated the app later hoping this bug was fixed but it wasn’t. I still can’t sign in and I would bet that even if I could, I wouldn’t be able to order an Uber. Please fix this.
No Cars
by Doc929 on 2021/04/12 23:10
I am in Jackson, Mississippi. The capital of Mississippi and there are no cars available for over 2 hours this is very poor Uber costumer service. Get your act together Uber.
Making me late for work
by Mataki-chan on 2021/04/12 22:07
I schedule early enough that most of my drivers will get me to work early but some Uber driver’s take longer when there 8 minutes out making me late sitting on street for for a period of time. Uber needs to make sure if there drivers pick up a ride they go pick up that person instead of picking up a ride and doing nothing.
Uber Eats spam l
by Waterfall6 on 2021/04/12 21:11
Stop pushing me notifications for Uber Eats. I am not too lazy to get my own food... Reallyyyyyyy annoying!
G8
by aluna. on 2021/04/12 21:05
I’ve been using Uber for a year now and it’s a good reliable app, only problem I have with it is when it’s busy so they make the fares higher. Most of my destinations are about 10-15 min away it’s the prices that would normally be $8-$10 become $40-$50. Other than that very affordable and helpful.
Uber pass
by IgotsomeFunk on 2021/04/12 20:25
Tried booking a ride and by mistake subcritical to something called Uber pass. It was the same price as the ride. Don’t even understand the purpose of this pass product. User experience blows.
FIX YOUR APP
by lesdaa on 2021/04/12 20:19
i can never schedule a ride and its very frustrating it always says “error scheduling” bc of my card when there’s money on my card so there should be no problem with scheduling the trip
Awful
by vg gg on 2021/04/12 18:32
Worst app to look for a ride. You have to wait 15+ minutes every time to get a ride and it’s always more expensive because of that. I will now be using Lyft.
never available
by kelisbb on 2021/04/12 18:13
use to be able to get rides at decent time but literally whenever i need a ride there’s never anyone available i use to do it early in the morning like 6 so i understood that there would be anyone available but now i do it at like 3 maybe 4 and 5 and never anyone available my sister uses this app and no one is ever available on hers either maybe it’s because our location i’m not sure
ridiculously bad
by brookerb19 on 2021/04/12 17:49
The app's latest update does not allow me (a rider) to see my messages or the type of car/license plate picking me up. It cost $29 AT THE CHEAPEST for a 6 minute ride scheduled half an hour in advance. In a suburban area!! Terrible user experience and I don't plan on getting an Uber ever again.
Uber always late
by customerDoorDash8675309 on 2021/04/12 17:07
ETA times are always wrong - I don’t mind a later ETA but please don’t lie to your customers!
Terrible service
by xosndhfjwhd on 2021/04/12 16:25
No notification upon arrival and way too early ive been caught totally off guard a couple times now
Uber
by byhehevegwwvw on 2021/04/12 14:57
One thing a hate about these apps is that, work is that price is based on time, honestly horrible. People have to get to work why Is it that it cost the triple amount at 8:00 am that’s a scam your normal taxi will charge you the same price place to place at any given time.
It’s starting to flop
by ericmarch on 2021/04/12 14:32
Why are there no cars available
Takes forever to get a ride
by sounddogs.com on 2021/04/12 14:23
I can not depend on Uber anymore. It’s like a video game or dating app with unknown results. Took 20 attempts on two devices to get a rid from the airport. Going to the Doctor this morning it was. 17 minute wait for a ride. Uber is broken and will fail, it used to be so good.
Bad service
by evelinl26 on 2021/04/12 14:03
Besides them being expensive, drivers kept asking for more money like damm im already paying $42 and you want to make it $62...
Ridiculous rates and bad service
by yologaba on 2021/04/12 13:34
I ordered and Uber ride to work and 2 drivers cancelled on me so I was already running late for work and the third driver came all the way to where I was and turned around and cancelled my ride. I was charged even tho he cancelled and when I tried to get another ride it was around $30 just to get to work which is only 10 minutes away.
Horrible refunds
by tati247 on 2021/04/12 11:23
I was charged $51 for a ride I didn’t even want, I CANCELED it and they are still holding my money. Dont not use this app, and to the company i want my money back now.
Horrible experience
by vtorrio on 2021/04/12 08:01
“Ride now available for a higher price” keeps sending push notifications again and again and again, I accepted maybe a dozen of these with random price fluctuations, but still haven’t been connected to a driver. Such a waste of time. Opened Lyft app and was on my way in now time. I understand innovation and wanting to be profitable, but the basis of good customer experience is essential and Uber has lost it. Too bad.
horrible rates
by Viclive23 on 2021/04/12 07:31
rates for a 6 minute ride by 3 for no reason. it’s bullc*ap
Need to step up with the code!!!
by Ocean.624 on 2021/04/12 05:36
Why can’t we just logged in ? It always ask for phone number when you tried to logged back in and then the codes be sending in random times. What should we do when we need a urgent uber but codes be sending in random times. I think this need some changes where we can just logged in without having to wait for codes and entering our phone number everything we tried to logged in.
The support is very poor
by fshhsiskms on 2021/04/12 04:26
The support from Uber is deteriorating with time. Their promotion/coupon do not work through app. Upon reaching out to support team, the deny any help. Not at all user friendly and poor customer care. Thank you.
Drivers cancel WAY too frequently
by One Down on 2021/04/12 02:15
I was a past Uber fan. But it has become very common to get your trip canceled by the driver we’ll into the wait. Tonight, 25 minutes wasted by 2 cancellations. And this happens regardless of where we try to use Uber. As a customer, cancelling a ride comes with a penalty (as it should). Apparently, drivers can dump a fare whenever something more convenient comes along.
Execs get paid for work they don’t do
by dicksfury on 2021/04/12 00:59
The service is par but the workers are underpaid and everything about the company culture forces blame on anyone but the corporation. Morally abject company — use Lyft.
Ride with tarlisha on 04-10-2021
by skye's aunt on 2021/04/12 00:30
Excellent driver, personable and friendly. Great 40 minute trip
Stupidly designed
by PuRjb on 2021/04/12 00:06
I changed my number and also my card exp date changed. and now uber won't let me log in. No way to change card info or number without logging in and it wont me log me in without verifying my card details which it thinks is incorrect cos my exp date changed. Shame.
Schedule ride
by jerome6590 on 2021/04/11 23:55
My app will not allow me to schedule a ride even after the update. I don’t know what I am doing wrong but the little clock on the side of the confirm ride is not there. I would give it 5 stars but my girlfriends android phone lets her schedule a ride in advance and I can’t so I’m jealous. Please help or fix and I’ll give it 5 stars with no problem.
No drivers anywhere
by Humpdan on 2021/04/11 23:47
During the pandemic it’s been so difficult to get out. After being vaccinated we wanted to go out to celebrate. We tried planning ahead to schedule rides on a few different possible dates instead of worrying about driving after drinking. However we couldn’t find any drivers within 30 miles on multiple occasions. Either Uber is losing drivers or they don’t service the areas that they claim... And I’m near a major city.
Just not good !
by brenmarrh on 2021/04/11 20:46
Driver was late and couldn't get a ride after 8:30 pm first experience with uber not good 👎
:/
by Baconheadswellingtong on 2021/04/11 20:17
WAYYYYY overpriced
Can Uber get any worse?
by markbyrn on 2021/04/11 19:54
Even when I managed to find a ride that could arrive in a timely manner, they canceled after I made the order. Because Lyft has jacked up their prices, Uber sometime has the same or slightly better advertised price but what's the point when you can get a ride in a timely manner?
Uber scams and is too slow
by Ari110223 on 2021/04/11 18:59
I have been having so much trouble with ordering food through Uber, it either comes all messed up, extremely late, or I can’t even get any drivers available to get food from anywhere around me, and when I call an Uber for myself to go somewhere, for the past few months it’s been horrible not only will they get way overpriced but normally I have to wait an hour or two to even get a driver, and then to top it off I also get scammed I’ll get an Uber it’ll say it’s about $20 and then two days later they’re taking like 2 or 3 more dollars talking bout some, price updated, like what the heck?!?!?!😡😡😡😡
Uber Debacle
by suesobecke on 2021/04/11 18:58
Though our driver was friendly and courteous, she dropped us off at the rental car location, and left with our luggage in her car trunk! It took over two hours for her to realize what happened, and to return our luggage to us. In addition, Uber increased the original charge from $43 to $52. I don’t have anything good to say about Uber or the driver they sent. Let the buyer beware. Sue S.
Literally impossible to log into your account on another device.
by pdhdbskkd on 2021/04/11 18:31
Trash. I am not getting the text codes and now I’m locked out of eats and the ride app. Garbage interface. Garbage drivers. Garbage help/support.
Scamming
by Aidrahs on 2021/04/11 17:50
There is no reason why Uber should be charging x3/x2 times the money of me getting somewhere I usually go. If it’s busy why are you charging $40 for a destination I would usually pay $5-$8 for..??!?!!!
Abusing prices
by geovansusa on 2021/04/11 16:20
Why are the prices so high? Very expensive. I’d rather stay home than pay for it
Customer Support
by Prapp45 on 2021/04/11 14:49
As companies grow their customer support tends to be left behind. Uber is a prime example of this. Their customer support is the worst I have ever dealt with. Ride with Lyft.
Notified 1 minute before pick up no one available
by tabb2019! on 2021/04/11 10:43
This is my first time using Uber, I had a ride set up to the airport and received the notification 1 minute before we needed to leave that no one was available.
100+ dollars!!?
by Louise who on 2021/04/11 09:38
Why is Uber charging me 100 or more whatever I need to go!? I could understand if I was going out of the state or whatever but I’m not so I don’t understand why is that charging a lot that don’t make sense!!!!
Horrible
by bruydsgsgxhkckc on 2021/04/11 07:07
They’re over charging people. Lyft is faster and cheaper!
MONOPOLY
by Sam schwartzben on 2021/04/11 06:23
I use to love Uber - cheap prices, quick pick up times, nice drivers, but now I am irate! From my point of view, Uber came into the market, lowballed their prices to put taxis out of business, and now have created a monopoly of their own! Uber has raised prices by 2-3X in the past year, and has significantly increased its wait times. Does anyone else fee the same way??
Shittest designed App ever
by C0deZ on 2021/04/11 05:47
No clue how to schedule a ride, ui makes no sense, hard to use. This App is a total mass, what is in your guys mind?!
Insane rates
by jasonbobebo on 2021/04/11 04:54
Cheaper to take a cab. There is no way it should cost nearly 40 dollars to go 2 miles..
no service ever
by geolehman on 2021/04/11 04:37
How is this crap rated above 2 stars? I never get a car available, but they are happy to charge my F’ing card. How do they not have this figured out? Clowns!
This is app is horrible
by thisappissobad. on 2021/04/11 03:43
app is literal dog shlt. doesnt work half the time and no drivers around. Such a waste of time. Garbage
What did you do?
by Jonathan Wesley Ward on 2021/04/11 03:00
What did you do to make every driver stop working in one of the busiest cities of Florida? I have lived in Orlando FL for quite sometime and now it is impossible to find a ride? We live right next to downtown where it is extremely busy even with the pandemic and there is never an Uber. Please get your stuff together because your company is falling apart. Thank god for lyft because for some unknown reason people drive on that app instead of this one. Save yourself the time if you live in a big city and need a ride because this ain’t it.
Surcharges
by Nick136 on 2021/04/11 02:59
F u and ur surcharges Uber
Can’t use for Uber Eats anymore
by jdjshdldiwuskd on 2021/04/11 02:36
I really liked the versatility of having everything in one app, and now I only have one option now. I was only interested in using the app when it had this functionality.
No ride
by airplay6 on 2021/04/11 01:38
Driver never showed up at my address, so I didn’t get a ride. That one star is a mistake it should be zero*but I still got charge for the ride even though I did not get one so I’m going to delete my Uber app and go back to Lyft😡. Got a message he would be there in 14 minutes I went out there in five minutes with plenty of time to spare and no one ever showed up put me in a predicament
Driver did not show up
by Deacon AJK on 2021/04/11 01:34
I have filed a complaint with Uber. It was extremely difficult even to find a method to file any complaint. I found a Twitter account for Uber Support and finally sent a DM. I had scheduled a ride one full day before I needed it. I received an Email confirmation of the scheduled ride for the next morning. Driver never showed up. In fact, my reservation suddenly disappeared from the app. I received an apology from Uber with a 3$ gift, ridiculous. I continue to question their poor service and I am waiting for a better reply than “sorry for your inconvenience.”
Horrible sign in
by bobthebuilder62919 on 2021/04/11 01:21
It’s extremely difficult to sign in, support pages loop you around and around. I have 2FA enabled but I don’t receive any codes via text to confirm it’s me, why that is beyond me. Impossible to sign into the app and get a ride to where I need to go, might just go use Lyft. I created my account a while back but never needed it, now that I need an Uber I can’t get one. Extremely frustrated.
My ride was canceled on, TWICE
by wayvngravy on 2021/04/11 01:02
I paid 28+ for a ride, and it was rescheduled TWICE. They clearly don’t care about the users. I canceled the ride and still got charged a fee, instead of compensated for the extreme inconvenience.
No tech supply
by rcl1971 on 2021/04/11 00:41
I have been trying to gain access to my account for a week, I emailed and have received NO RESPONSE! Crazy thing is that I don’t use Uber enough to have really any reason that my app won’t load. Uber let’s make me add 4 stars to this review and change my mind!
Terrible customer service
by TBR191919 on 2021/04/11 00:11
Try to click help and find a relevant criteria? Impossible to actually reach them by phone or email. Try to tell them that a pre scheduled ride was not found by the system to make you late and miss your flight and you’ll realize that you’ll be “helped” in 3 days by someone that has pre automated responses and will credit you 3$ for missing your flight. After trying to discuss and getting the same pre written responses without even a difference in an insulting 3$ compensation, leads you to come and write a review. Very disappointed in uber help.
Unbelievable
by Ruined my evening on 2021/04/10 22:59
Tried to book Uber to go to an important dinner last night. None of the time estimates were accurate. Trusted what the estimates were saying and waited till appropriate time to book. Rates kept changing drastically every time I looked at the app. After selecting the type of vehicle it just kept spinning and not finding any drivers. Had to keep cancelling every-time and starting over to try to get a driver with a different vehicle. Couldn’t get anyone within reasonable timeframe, no matter what cost. Ended up driving myself and spent a ton of time looking for parking downtown. Showed up to dinner super late and super frustrated. Just livid with this company! What am I missing here?? Why are you putting completely inaccurate time estimates on your app? If I had known no drivers were available would have booked way early or a different company? Never had this issue pre- pandemic. Figure it out Uber! Shame on you.
Review
by r prett on 2021/04/10 20:08
Took me a bit to get it together. Prob my fault as computer inept but successful ride on time. Clean helpful prompt friendly and got to airport on time and happy. Thanks. Can’t ask more from taxi. Gunna use when return. Airport to home unless a friend volunteers
“Confirm higher price” ruined this app
by aurofrnco on 2021/04/10 19:48
Use to be a good app, now i keep getting asked to confirm higher price. $40 to drive 5 min away. no thanks.
Uber app
by jrobin1 on 2021/04/10 19:39
I can’t believe this is the best app that Uber can offer. I have never used an app that was worse than this one. Do better
Not good
by Npcwill on 2021/04/10 19:02
Every since this pandemic started uber have been soooo expensive a ride that is 7$ is now 20$ don’t wast your money
UPDATE
by Lily Marcelle on 2021/04/10 18:10
Uber is now emailing everyone in Nevada to write the governor to let them increase prices even MORE but yet to give them to the drivers. Ridiculous in a time where people need reliable transportation
Prices
by struggle partner on 2021/04/10 16:27
I’ve been a customer of the competitors of Uber and never have I ever been charged nine dollars for a ride on the app and it appears to be $24 once the card payment is excepted this has happened a few times hence my review and it makes it unfortunate to use Uber as a partner in emergency situations in time sensitive situationsAnd even leisure has become a struggle
Uber is unreliable
by User45554 on 2021/04/10 15:52
Uber drivers now cancel if you aren’t going somewhere they want to go. Literally missed an event because an Uber driver wasted my time pretending to come pick me up then canceling. Next thing you know Uber says the price has increased so they ask if I now want to pay double to go there and wait again for another driver? No thanks. I’m out. Uber is the worst.
Terrible service
by Thatmanyouknowtheone on 2021/04/10 13:21
I had a surgery recently and so I couldn’t drive with the medication I am currently on. So I set up a scheduled pick up to go to work. 5 minutes after my scheduled pick up the drive canceled on me and so I immediately set another ride. I got a drive pretty fast and it looked like they were turning around to come my way but within a min they canceled too. I may have lost my job now because I tried to rely on Uber so thanks Uber you employ the laziest people on earth don’t give this company your money!!!!!!!!!
Good information and quick response
by Beyekindonetoanother on 2021/04/10 11:36
The app was easy to use. The driver was excellent. The taxi came quicker than a regular taxi could but cost a little more. I was disappointed that the cost was more since I had heard that using Uber was less expensive. But it was nice to know when the taxi would arrive. No complaints about the ride.
Great Service
by DenaJoe on 2021/04/10 11:08
This was my first time using Uber without my husband with me. The driver was there within 6 mins. Great ride comfortable car, very clean. Wonderful, friendly driver. No issues whatsoever will continue using Uber.
Drivers keep cancelling after asking my destination
by bguffy on 2021/04/10 08:06
Drivers keep cancelling after learning my destination. My trip was 2 miles, and I set my destination prior to requesting a ride. After Uber matched me to a driver and I waited a few minutes, the driver messaged me and asked where I was headed. When I messaged back with my destination, the driver cancelled. This happened 3 times, where each time I waited on and expected the driver to arrive, while standing in the cold rain. Uber has no repercussions for drivers cancelling a trip after accepting it.
Family profile is gone in settings. Where do I update this?
by itsawL12!! on 2021/04/10 03:08
The family profile is not in settings. Where do I update this?
No communication from the app
by Trabahoooo on 2021/04/10 02:49
Sometimes you need to schedule rides ahead of time when you have a busy schedule. This app is not for this. If you have a ride scheduled and there are no Uber’s nearby available it won’t tell you; instead, it’ll let you go on thinking the ride is all set and won’t even notify you 10 minutes before that one isn’t available. Even when it’s 10 minutes *past* the scheduled time it still will only say “your ride is arriving soon” while there isn’t even a driver displayed like there would be if one were *actually* on the way. Seems that much communication is just too much work on Uber’s part, they still have the time and money to lobby state legislatures to allow them to continue paying their drivers the bare minimum they can get away with though.
Why is it so expensive
by SuckMyRatBag445 on 2021/04/10 02:26
How do you justify charging 31 bucks for the same ride Lyft charges 19 also I want to see the exact amount in spending before I have to hit yes this is ridiculous
Fix this ASAP
by Paliwa on 2021/04/10 01:47
I just downloaded this app on my new phone. I used to have Uber last year and it works fine. Now it’s asking me to verify myself by entering my card information. After I typed it in, I was charged right away but a notification came up saying there’s an issue with my card that Uber won’t allow me to move on to the next step. Yet my card is pending a charge. I did this three times and I’m not trying again if you guys going to keep charging me a fee just to log back in. Can’t even request for a ride.you guys would not care if this was an emergency.
Uber Pass
by ❤️Riy❤️ on 2021/04/10 01:34
The rides are fine. When I needed a one time ride for work, I used the free trial for a Uber pass, and I CANCELLED it and deleted the app after using it, (since I only needed it for a one time ride) but the app not only CHARGED my card after I cancelled one of the rides (didn’t give me my money back), BUT charged me for the UBER PASS 2 days ago, even though I swore I cancelled it before deleting the app. I’m boiled. 25 dollars stolen from my account, for a pass I literally will never use, AND not able to get a refund even though I never used the pass yet. Absolutely not. Will never use this app again. Money hungry.
Do you still need a ride?
by liquid_zoo on 2021/04/10 01:19
Why does this app EVERY TIME I close it ask me do I need a ride??????? Do better Uber Update : problem with My Uber eat order your process has made it impossible to get in touch and correct 🖕 do better I’m not happy in process of transferring to another carrier for rides and food. Yo People Don’t use Uber eats it is too hard, too annoying when something goes wrong. Not worth it. Coming from 5 star user for years I’m done 👎.
Uber raises prices on already booked rides.
by >:| !! on 2021/04/10 00:33
Uber will raise the price on your ride after it’s booked. I had a ride that was $18 and it was raised to $30. It asked me to accept this new price. I didn’t. It then charged me a fee for canceling.
Bug?
by LP=Love on 2021/04/09 23:47
Recently when I open Uber it only shows me the ride option even though I live in a city that includes Uber Eats, 2-wheels, rental, reserve, grocery, and package. When this happens I have to open and close the app multiple times until all options are available again.
.
by ubersucksballs4ever on 2021/04/09 23:06
worst app ever i request a ride and not one single driver confirms
The most reliable!
by PROJECTZACKO on 2020/08/12 19:42
Hands down, the most reliable rideshare app/platform— and there are reasons for that! Yes, many drivers do utilize “both” platforms; yes, prices can vary wildly between the two— yet, myself and most I know consider Uber the “get what you pay for” platform. If prices are higher, and one is in a hurry— Uber will almost always be the service that responds as displayed. (Hint: it has to do with the compensation of the person providing your trip via their vehicle relative to the price one is paying). And no, “the other” platform does NOT “treat the drivers better”— that was/is merely a PR stunt they’ve been riding for years now. Yes, sometimes they’re cheaper. Occasionally faster— there are reasons for this, too. Also due to compensation and a very different business model. Such is also why “random issues” seem to occur on that platform, seemingly “out of nowhere.” Think! As for the reviews stating “for a closer driver, accept this offer” and most of the “outrageous surge fees,” etc etc.— this is only in California, due to a current legal situation. In all other states, surge still applies when demand exceeds supply, but falls back as usual (and YES, 4AM during a pandemic is “high demand” for driver SUPPLY at the time; such is the ONLY reason anyone is driving at that hour!) Think about it. 🤔 🤷🏻
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Great! Not 5 stars but Uber doesn’t let me change that.
by Excellent714 on 2020/06/29 22:20
I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Not a fan of the rating system
by Ari- ell on 2020/02/07 20:44
Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Rating Trends
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All Versions
4.0
1,261,788 total
 5
1,049,907
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19,000
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78,029
Current Version (3.451.10003)
4.0
1,212,074 total
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1,026,507
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Version History
More...
Keyword Volume Hits KEI Rank
cab app
9.94
14
1
cab service
54.10
14
taxi
15.58
13
ride
12.36
12
239
car service app
0.00
10
1
uber app for driver
54.34
2
uber
374
1
uber panama
0.00
1
hoover taxi
0.00
trancit car
0.00
black car service
0.00
taxi limo
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.58
46
7
ride
12.36
43
cab service
54.10
5
cab app
9.94
3
uber panama
0.00
2
uber app for driver
54.34
2
uber
374
1
car service app
0.00
249
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Inconvenient
by lanecia174 on 2021/04/14 06:14
I have used Uber for 5+ years and it has been getting more pricey as the years went on. It’s about as expensive as a taxi cab now and on top of that the service is mediocre. I have to wait 15 to 20 mins now to use it for work and don’t let me have cancellations, it will push me back from getting to work on time. I am disgraced at the greed of this app that was so easy to use at one point.
Fallas
by elchapulinero on 2021/04/14 04:20
No confirma el viaje y y no acepta tarjeta de regalo
Driver Ride Cancellation Rules are Absurd
by Hipster_Dash on 2021/04/14 02:45
About 50% of the time my uber driver cancels my scheduled ride partway through pickup and I end up having to wait (sometimes multiple times) for another driver to come pick me up. This causes me to be late often. I recently asked an uber driver why so many drivers have cancelled on me and apparently there is a greater penalization on uber for not accepting rides than accepting them and cancelling the ride, so drivers accept a ride then cancel to avoid decreasing their score. This means I sometimes have to wait up to 45 minutes after my scheduled pickup time with no compensation for being late. Tired of wasting money on this unreliable app and will be switching to left. Don’t make the same mistake as me
Time Commitments without a Driver available
by c4530 on 2021/04/14 02:31
I have to give credit where credit is due...über always seems to commit to a 10 minute drop of time. The proclaims, as if it is a good as gospel, that you will arrive at you destination within ten minutes; despite several facts: 1.) You are further than ten minutes away from your destination - Über doesn't care. Anything is possible when you have the power of app controlled ride sharing at your finger tips. If that wasn’t enough, the creators of über have been able to defy the laws of physics and space/time to be able to move mountains and make miracles that only seemed possible in Disney channel movies starring Kirk Russell. 2.) Über makes hard, fast time “Drop Off Time” commitments without there being a semblance of a driver in the near vicinity. They do, however, afford the Customer the tremendous service tremendous service of providing them the obligatory opportunity of paying a cancellation fee. Despite the fact, again, that no drivers are available. All in all. This is a garbage app, that affords driver absolute autonomy. I would love to boycott all apps of this nature, but; alas, I like to drink and am in need of these services. I will begrudgingly continue to use these services. I just think some light should Be shed in these two issues in particular.
Cut the garbage notifications
by crizoo on 2021/04/14 02:18
Or provide me a way to turn them off. Thanks
Unreliable or straight up wrong
by Lance Decapia on 2021/04/14 01:20
I don’t have a car and my place of work is 40 minutes away by walking, so I end up taking Ubers whenever I’m running late for work or if I’m too exhausted to walk home. However, it seems I have to play a guessing game every time I call an Uber, because the predicted arrival time has been correct maybe 10% of the time, and that’s generous. The issue I’m having is that the app doesn’t seem to have a good grasp on the availability of drivers in my area. Sometimes the drivers are only a couple minutes further out than initially stated, but other times they are over 20 minutes away. For a drive that takes 9 minutes at its slowest. I don’t blame the drivers for this, because it’s unreasonable to expect them to always be in the area. What this means is that the blame has to fall on the app, and it will remain there until the app becomes at least 70% accurate in its predictions. It doesn’t have to be perfect, but it should at least be adequate.
Food never delivered, never contacted
by Gimpy due to a fat kid sitting on me on 2021/04/13 23:58
Ordered food that was marked as delivered, but no one ever came by and I was never contacted.
Spam notifications
by Frodak on 2021/04/13 23:18
I liked the app until the notification abuse. I don’t need notifications for reminding me to use Uber eats or that I should go somewhere.
Terrible
by itbrooke on 2021/04/13 21:59
Why do I keep getting higher charged rides for a 10 minute ride? It’s so sneaky too if you don’t catch it in time the app automatically charges you a ridiculous price for a short ride. I almost got charged 50 dollars to go down the street. I will never use this app again. Lyft is better.
Uber: Not what they once were.
by Tom3.1415926 on 2021/04/13 21:54
I put my car in the shop, never realizing that after that ride (which I rated 5 stars) I would not be able to get a Driver to pick me up to get my car. If you're not reliable, I will never again use your service. Same for Ace Taxi.'
No longer sends notifications to my riders
by Shellb29 on 2021/04/13 21:21
It used to work great, but now the app doesn’t send the notifications to the rider that I designate. It says it does, but it no longer works. And good luck contacting Uber. They don’t want to hear from their customers about problems with the app. Guess I’m switching to Lyft.
Terrible.
by Nuclear explosion on 2021/04/13 21:09
I used to use Uber a lot, but recently my experiences have been pretty bad. The last couple of weeks of me trying to get a ride, all the drivers are 15+ minutes away and it constantly pesters me to get a more expensive ride, sometimes it even offers luxury vehicles that are 4x the price. As if though I’m going to choose that and pay $35 instead of $7 to go a couple miles. Then, this morning out of sheer luck I score a regular priced UberX only to discover at the end of the ride, that it took the money from my PayPal AS WELL as the money from my gift card balance! Essentially paying twice for the ride! Go ahead and keep that extra money, Uber. You won’t be getting anymore from me.
I do not want to pay for toll
by SapphireDuets on 2021/04/13 20:47
Hi im a student worker. I live relatively close by to my university so whenever I Uber, i am saving more money than paying for parking. However, the amount of money for toll is an hours worth of my work. I don't mind sitting in the car for an extra 10-30 minutes. Could you make an option where we as passengers are not forced to pay for toll. Thank you
trash app
by AlmightyOf2300 on 2021/04/13 20:24
lyft is better
Please fix your pricing!
by Ashleyyyy6410 on 2021/04/13 19:40
Uber and Lyft right now is my only way of transportation. But the fact that whenever it’s busy they decide to up the price from $10 to $35 for one ride. It’s ridiculous! You can’t expect people who are on a budge to pay that for one ride. When it’s busy you should make it fare for everyone who can’t pay the $30.
Notification overload
by Bfish321q on 2021/04/13 19:08
Seems like over the last few weeks, I’ve been inundated with promotional notifications for both Uber and Uber Eats. I’d turn off notifications, but don’t wanna miss when my ride shows up. Marketing tip—a service like Uber doesn’t need to remind people that it constantly exists. Notify us about the arrival of the ride, and that’s it, please.
Steals money
by jeslon19 on 2021/04/13 14:59
I’ve used Uber for well over 3 years with nearly no issues. But today my card has been denied through all payment methods via Apple Pay pay pal cashcard but they let me purchase Uber cash with that same cashcard yet I can’t use the Uber cash because my card PayPal Apple Pay and all other methods are being declined. I don’t have outstanding balances and Uber support just told me to do what I’ve already done.
Expensive
by Jani_80 on 2021/04/13 11:46
It’s getting really expensive for a 12 minute trip?
Charged me for monthly pass
by asgvnhffv on 2021/04/13 11:42
Never purchased monthly pass whatsoever. Received an email I was charged $24.99. Checked my bank account and this was the case. Within the app I saw there was an automatic renewal turned on
Requested a ride in advance and no one showed up
by BLMJustice4All on 2021/04/13 11:23
I needed to get my son to school this morning for state testing. I requested a ride in advance. No one showed up and I received no notification that there was no driver available. No customer service to talk to as well. Will ride Lyft instead for now on.
Ride waits
by saintnelly on 2021/04/13 10:24
How about instead of allowing us to request the ride and waiting for a whole hour just to miss work you guys tell us there is no rides at all that way we can find an alternative this is ridiculous
Do Not List Your Car for Rent!!!
by Meg Caldwell on 2021/04/13 04:19
I have rented my vehicle out 8 times. They do not back there vehicle owner. I have tried several times to get reimbursements from customers having animals in the car, binging the car back without fueling it up, effective dirt in the car, and vehicle scratches. They make it very difficult to get reimbursed. Even though they it is clear in the policy. First of all, you really have to dig to find the damage reimbursement form. You never win. They only care about the renter. I have clear fees for airport delivery and they did not charge the last customer for it. I also specified no discounts PERIOD. And they rented my car with a discount. They must have been changed with the last software posted. This platform is not to be trusted. I would give them “0” if I could. They do not deserve a “1” rating. Run from this platform!!! Do not trust Turo unless you are renting. DO NOT list you vehicle for rent with them.
So unreliable
by SkyeeeeeAnnnnnnnn on 2021/04/13 03:15
I use this app to Uber but there is barley ever any cars available and when u actual need them there’s no one to take you home. Makes me very upset and definitely shouldn’t rely on.
Really no drivers?
by NO MALGASTES TU DINERO!! on 2021/04/13 03:00
Request a ride 24/7? Well I have 30 mins trying to request a ride and app said no drivers available?? I know many Uber drivers are Leaving this job because how this company treats them. So what’s going on! This never happened to me. Can’t believe this. Nooooo drivers available
Doesn’t work
by mike'lit on 2021/04/13 00:25
This app just stopped working for me. It used to be reliable like some people are saying but now I have no way to use this app. It used to be that I would put in an address and it just wouldn’t load. The screen would stay blank no matter how long I waited. I decided to delete and redos load the app. Wouldn’t let me sign in. I then updated the app later hoping this bug was fixed but it wasn’t. I still can’t sign in and I would bet that even if I could, I wouldn’t be able to order an Uber. Please fix this.
No Cars
by Doc929 on 2021/04/12 23:10
I am in Jackson, Mississippi. The capital of Mississippi and there are no cars available for over 2 hours this is very poor Uber costumer service. Get your act together Uber.
Making me late for work
by Mataki-chan on 2021/04/12 22:07
I schedule early enough that most of my drivers will get me to work early but some Uber driver’s take longer when there 8 minutes out making me late sitting on street for for a period of time. Uber needs to make sure if there drivers pick up a ride they go pick up that person instead of picking up a ride and doing nothing.
Uber Eats spam l
by Waterfall6 on 2021/04/12 21:11
Stop pushing me notifications for Uber Eats. I am not too lazy to get my own food... Reallyyyyyyy annoying!
G8
by aluna. on 2021/04/12 21:05
I’ve been using Uber for a year now and it’s a good reliable app, only problem I have with it is when it’s busy so they make the fares higher. Most of my destinations are about 10-15 min away it’s the prices that would normally be $8-$10 become $40-$50. Other than that very affordable and helpful.
Uber pass
by IgotsomeFunk on 2021/04/12 20:25
Tried booking a ride and by mistake subcritical to something called Uber pass. It was the same price as the ride. Don’t even understand the purpose of this pass product. User experience blows.
FIX YOUR APP
by lesdaa on 2021/04/12 20:19
i can never schedule a ride and its very frustrating it always says “error scheduling” bc of my card when there’s money on my card so there should be no problem with scheduling the trip
Awful
by vg gg on 2021/04/12 18:32
Worst app to look for a ride. You have to wait 15+ minutes every time to get a ride and it’s always more expensive because of that. I will now be using Lyft.
never available
by kelisbb on 2021/04/12 18:13
use to be able to get rides at decent time but literally whenever i need a ride there’s never anyone available i use to do it early in the morning like 6 so i understood that there would be anyone available but now i do it at like 3 maybe 4 and 5 and never anyone available my sister uses this app and no one is ever available on hers either maybe it’s because our location i’m not sure
ridiculously bad
by brookerb19 on 2021/04/12 17:49
The app's latest update does not allow me (a rider) to see my messages or the type of car/license plate picking me up. It cost $29 AT THE CHEAPEST for a 6 minute ride scheduled half an hour in advance. In a suburban area!! Terrible user experience and I don't plan on getting an Uber ever again.
Uber always late
by customerDoorDash8675309 on 2021/04/12 17:07
ETA times are always wrong - I don’t mind a later ETA but please don’t lie to your customers!
Terrible service
by xosndhfjwhd on 2021/04/12 16:25
No notification upon arrival and way too early ive been caught totally off guard a couple times now
Uber
by byhehevegwwvw on 2021/04/12 14:57
One thing a hate about these apps is that, work is that price is based on time, honestly horrible. People have to get to work why Is it that it cost the triple amount at 8:00 am that’s a scam your normal taxi will charge you the same price place to place at any given time.
It’s starting to flop
by ericmarch on 2021/04/12 14:32
Why are there no cars available
Takes forever to get a ride
by sounddogs.com on 2021/04/12 14:23
I can not depend on Uber anymore. It’s like a video game or dating app with unknown results. Took 20 attempts on two devices to get a rid from the airport. Going to the Doctor this morning it was. 17 minute wait for a ride. Uber is broken and will fail, it used to be so good.
Bad service
by evelinl26 on 2021/04/12 14:03
Besides them being expensive, drivers kept asking for more money like damm im already paying $42 and you want to make it $62...
Ridiculous rates and bad service
by yologaba on 2021/04/12 13:34
I ordered and Uber ride to work and 2 drivers cancelled on me so I was already running late for work and the third driver came all the way to where I was and turned around and cancelled my ride. I was charged even tho he cancelled and when I tried to get another ride it was around $30 just to get to work which is only 10 minutes away.
Horrible refunds
by tati247 on 2021/04/12 11:23
I was charged $51 for a ride I didn’t even want, I CANCELED it and they are still holding my money. Dont not use this app, and to the company i want my money back now.
Horrible experience
by vtorrio on 2021/04/12 08:01
“Ride now available for a higher price” keeps sending push notifications again and again and again, I accepted maybe a dozen of these with random price fluctuations, but still haven’t been connected to a driver. Such a waste of time. Opened Lyft app and was on my way in now time. I understand innovation and wanting to be profitable, but the basis of good customer experience is essential and Uber has lost it. Too bad.
horrible rates
by Viclive23 on 2021/04/12 07:31
rates for a 6 minute ride by 3 for no reason. it’s bullc*ap
Need to step up with the code!!!
by Ocean.624 on 2021/04/12 05:36
Why can’t we just logged in ? It always ask for phone number when you tried to logged back in and then the codes be sending in random times. What should we do when we need a urgent uber but codes be sending in random times. I think this need some changes where we can just logged in without having to wait for codes and entering our phone number everything we tried to logged in.
The support is very poor
by fshhsiskms on 2021/04/12 04:26
The support from Uber is deteriorating with time. Their promotion/coupon do not work through app. Upon reaching out to support team, the deny any help. Not at all user friendly and poor customer care. Thank you.
Drivers cancel WAY too frequently
by One Down on 2021/04/12 02:15
I was a past Uber fan. But it has become very common to get your trip canceled by the driver we’ll into the wait. Tonight, 25 minutes wasted by 2 cancellations. And this happens regardless of where we try to use Uber. As a customer, cancelling a ride comes with a penalty (as it should). Apparently, drivers can dump a fare whenever something more convenient comes along.
Execs get paid for work they don’t do
by dicksfury on 2021/04/12 00:59
The service is par but the workers are underpaid and everything about the company culture forces blame on anyone but the corporation. Morally abject company — use Lyft.
Ride with tarlisha on 04-10-2021
by skye's aunt on 2021/04/12 00:30
Excellent driver, personable and friendly. Great 40 minute trip
Stupidly designed
by PuRjb on 2021/04/12 00:06
I changed my number and also my card exp date changed. and now uber won't let me log in. No way to change card info or number without logging in and it wont me log me in without verifying my card details which it thinks is incorrect cos my exp date changed. Shame.
Schedule ride
by jerome6590 on 2021/04/11 23:55
My app will not allow me to schedule a ride even after the update. I don’t know what I am doing wrong but the little clock on the side of the confirm ride is not there. I would give it 5 stars but my girlfriends android phone lets her schedule a ride in advance and I can’t so I’m jealous. Please help or fix and I’ll give it 5 stars with no problem.
No drivers anywhere
by Humpdan on 2021/04/11 23:47
During the pandemic it’s been so difficult to get out. After being vaccinated we wanted to go out to celebrate. We tried planning ahead to schedule rides on a few different possible dates instead of worrying about driving after drinking. However we couldn’t find any drivers within 30 miles on multiple occasions. Either Uber is losing drivers or they don’t service the areas that they claim... And I’m near a major city.
Just not good !
by brenmarrh on 2021/04/11 20:46
Driver was late and couldn't get a ride after 8:30 pm first experience with uber not good 👎
:/
by Baconheadswellingtong on 2021/04/11 20:17
WAYYYYY overpriced
Can Uber get any worse?
by markbyrn on 2021/04/11 19:54
Even when I managed to find a ride that could arrive in a timely manner, they canceled after I made the order. Because Lyft has jacked up their prices, Uber sometime has the same or slightly better advertised price but what's the point when you can get a ride in a timely manner?
Uber scams and is too slow
by Ari110223 on 2021/04/11 18:59
I have been having so much trouble with ordering food through Uber, it either comes all messed up, extremely late, or I can’t even get any drivers available to get food from anywhere around me, and when I call an Uber for myself to go somewhere, for the past few months it’s been horrible not only will they get way overpriced but normally I have to wait an hour or two to even get a driver, and then to top it off I also get scammed I’ll get an Uber it’ll say it’s about $20 and then two days later they’re taking like 2 or 3 more dollars talking bout some, price updated, like what the heck?!?!?!😡😡😡😡
Uber Debacle
by suesobecke on 2021/04/11 18:58
Though our driver was friendly and courteous, she dropped us off at the rental car location, and left with our luggage in her car trunk! It took over two hours for her to realize what happened, and to return our luggage to us. In addition, Uber increased the original charge from $43 to $52. I don’t have anything good to say about Uber or the driver they sent. Let the buyer beware. Sue S.
Literally impossible to log into your account on another device.
by pdhdbskkd on 2021/04/11 18:31
Trash. I am not getting the text codes and now I’m locked out of eats and the ride app. Garbage interface. Garbage drivers. Garbage help/support.
Scamming
by Aidrahs on 2021/04/11 17:50
There is no reason why Uber should be charging x3/x2 times the money of me getting somewhere I usually go. If it’s busy why are you charging $40 for a destination I would usually pay $5-$8 for..??!?!!!
Abusing prices
by geovansusa on 2021/04/11 16:20
Why are the prices so high? Very expensive. I’d rather stay home than pay for it
Customer Support
by Prapp45 on 2021/04/11 14:49
As companies grow their customer support tends to be left behind. Uber is a prime example of this. Their customer support is the worst I have ever dealt with. Ride with Lyft.
Notified 1 minute before pick up no one available
by tabb2019! on 2021/04/11 10:43
This is my first time using Uber, I had a ride set up to the airport and received the notification 1 minute before we needed to leave that no one was available.
100+ dollars!!?
by Louise who on 2021/04/11 09:38
Why is Uber charging me 100 or more whatever I need to go!? I could understand if I was going out of the state or whatever but I’m not so I don’t understand why is that charging a lot that don’t make sense!!!!
Horrible
by bruydsgsgxhkckc on 2021/04/11 07:07
They’re over charging people. Lyft is faster and cheaper!
MONOPOLY
by Sam schwartzben on 2021/04/11 06:23
I use to love Uber - cheap prices, quick pick up times, nice drivers, but now I am irate! From my point of view, Uber came into the market, lowballed their prices to put taxis out of business, and now have created a monopoly of their own! Uber has raised prices by 2-3X in the past year, and has significantly increased its wait times. Does anyone else fee the same way??
Shittest designed App ever
by C0deZ on 2021/04/11 05:47
No clue how to schedule a ride, ui makes no sense, hard to use. This App is a total mass, what is in your guys mind?!
Insane rates
by jasonbobebo on 2021/04/11 04:54
Cheaper to take a cab. There is no way it should cost nearly 40 dollars to go 2 miles..
no service ever
by geolehman on 2021/04/11 04:37
How is this crap rated above 2 stars? I never get a car available, but they are happy to charge my F’ing card. How do they not have this figured out? Clowns!
This is app is horrible
by thisappissobad. on 2021/04/11 03:43
app is literal dog shlt. doesnt work half the time and no drivers around. Such a waste of time. Garbage
What did you do?
by Jonathan Wesley Ward on 2021/04/11 03:00
What did you do to make every driver stop working in one of the busiest cities of Florida? I have lived in Orlando FL for quite sometime and now it is impossible to find a ride? We live right next to downtown where it is extremely busy even with the pandemic and there is never an Uber. Please get your stuff together because your company is falling apart. Thank god for lyft because for some unknown reason people drive on that app instead of this one. Save yourself the time if you live in a big city and need a ride because this ain’t it.
Surcharges
by Nick136 on 2021/04/11 02:59
F u and ur surcharges Uber
Can’t use for Uber Eats anymore
by jdjshdldiwuskd on 2021/04/11 02:36
I really liked the versatility of having everything in one app, and now I only have one option now. I was only interested in using the app when it had this functionality.
No ride
by airplay6 on 2021/04/11 01:38
Driver never showed up at my address, so I didn’t get a ride. That one star is a mistake it should be zero*but I still got charge for the ride even though I did not get one so I’m going to delete my Uber app and go back to Lyft😡. Got a message he would be there in 14 minutes I went out there in five minutes with plenty of time to spare and no one ever showed up put me in a predicament
Driver did not show up
by Deacon AJK on 2021/04/11 01:34
I have filed a complaint with Uber. It was extremely difficult even to find a method to file any complaint. I found a Twitter account for Uber Support and finally sent a DM. I had scheduled a ride one full day before I needed it. I received an Email confirmation of the scheduled ride for the next morning. Driver never showed up. In fact, my reservation suddenly disappeared from the app. I received an apology from Uber with a 3$ gift, ridiculous. I continue to question their poor service and I am waiting for a better reply than “sorry for your inconvenience.”
Horrible sign in
by bobthebuilder62919 on 2021/04/11 01:21
It’s extremely difficult to sign in, support pages loop you around and around. I have 2FA enabled but I don’t receive any codes via text to confirm it’s me, why that is beyond me. Impossible to sign into the app and get a ride to where I need to go, might just go use Lyft. I created my account a while back but never needed it, now that I need an Uber I can’t get one. Extremely frustrated.
My ride was canceled on, TWICE
by wayvngravy on 2021/04/11 01:02
I paid 28+ for a ride, and it was rescheduled TWICE. They clearly don’t care about the users. I canceled the ride and still got charged a fee, instead of compensated for the extreme inconvenience.
No tech supply
by rcl1971 on 2021/04/11 00:41
I have been trying to gain access to my account for a week, I emailed and have received NO RESPONSE! Crazy thing is that I don’t use Uber enough to have really any reason that my app won’t load. Uber let’s make me add 4 stars to this review and change my mind!
Terrible customer service
by TBR191919 on 2021/04/11 00:11
Try to click help and find a relevant criteria? Impossible to actually reach them by phone or email. Try to tell them that a pre scheduled ride was not found by the system to make you late and miss your flight and you’ll realize that you’ll be “helped” in 3 days by someone that has pre automated responses and will credit you 3$ for missing your flight. After trying to discuss and getting the same pre written responses without even a difference in an insulting 3$ compensation, leads you to come and write a review. Very disappointed in uber help.
Unbelievable
by Ruined my evening on 2021/04/10 22:59
Tried to book Uber to go to an important dinner last night. None of the time estimates were accurate. Trusted what the estimates were saying and waited till appropriate time to book. Rates kept changing drastically every time I looked at the app. After selecting the type of vehicle it just kept spinning and not finding any drivers. Had to keep cancelling every-time and starting over to try to get a driver with a different vehicle. Couldn’t get anyone within reasonable timeframe, no matter what cost. Ended up driving myself and spent a ton of time looking for parking downtown. Showed up to dinner super late and super frustrated. Just livid with this company! What am I missing here?? Why are you putting completely inaccurate time estimates on your app? If I had known no drivers were available would have booked way early or a different company? Never had this issue pre- pandemic. Figure it out Uber! Shame on you.
Review
by r prett on 2021/04/10 20:08
Took me a bit to get it together. Prob my fault as computer inept but successful ride on time. Clean helpful prompt friendly and got to airport on time and happy. Thanks. Can’t ask more from taxi. Gunna use when return. Airport to home unless a friend volunteers
“Confirm higher price” ruined this app
by aurofrnco on 2021/04/10 19:48
Use to be a good app, now i keep getting asked to confirm higher price. $40 to drive 5 min away. no thanks.
Uber app
by jrobin1 on 2021/04/10 19:39
I can’t believe this is the best app that Uber can offer. I have never used an app that was worse than this one. Do better
Not good
by Npcwill on 2021/04/10 19:02
Every since this pandemic started uber have been soooo expensive a ride that is 7$ is now 20$ don’t wast your money
UPDATE
by Lily Marcelle on 2021/04/10 18:10
Uber is now emailing everyone in Nevada to write the governor to let them increase prices even MORE but yet to give them to the drivers. Ridiculous in a time where people need reliable transportation
Prices
by struggle partner on 2021/04/10 16:27
I’ve been a customer of the competitors of Uber and never have I ever been charged nine dollars for a ride on the app and it appears to be $24 once the card payment is excepted this has happened a few times hence my review and it makes it unfortunate to use Uber as a partner in emergency situations in time sensitive situationsAnd even leisure has become a struggle
Uber is unreliable
by User45554 on 2021/04/10 15:52
Uber drivers now cancel if you aren’t going somewhere they want to go. Literally missed an event because an Uber driver wasted my time pretending to come pick me up then canceling. Next thing you know Uber says the price has increased so they ask if I now want to pay double to go there and wait again for another driver? No thanks. I’m out. Uber is the worst.
Terrible service
by Thatmanyouknowtheone on 2021/04/10 13:21
I had a surgery recently and so I couldn’t drive with the medication I am currently on. So I set up a scheduled pick up to go to work. 5 minutes after my scheduled pick up the drive canceled on me and so I immediately set another ride. I got a drive pretty fast and it looked like they were turning around to come my way but within a min they canceled too. I may have lost my job now because I tried to rely on Uber so thanks Uber you employ the laziest people on earth don’t give this company your money!!!!!!!!!
Good information and quick response
by Beyekindonetoanother on 2021/04/10 11:36
The app was easy to use. The driver was excellent. The taxi came quicker than a regular taxi could but cost a little more. I was disappointed that the cost was more since I had heard that using Uber was less expensive. But it was nice to know when the taxi would arrive. No complaints about the ride.
Great Service
by DenaJoe on 2021/04/10 11:08
This was my first time using Uber without my husband with me. The driver was there within 6 mins. Great ride comfortable car, very clean. Wonderful, friendly driver. No issues whatsoever will continue using Uber.
Drivers keep cancelling after asking my destination
by bguffy on 2021/04/10 08:06
Drivers keep cancelling after learning my destination. My trip was 2 miles, and I set my destination prior to requesting a ride. After Uber matched me to a driver and I waited a few minutes, the driver messaged me and asked where I was headed. When I messaged back with my destination, the driver cancelled. This happened 3 times, where each time I waited on and expected the driver to arrive, while standing in the cold rain. Uber has no repercussions for drivers cancelling a trip after accepting it.
Family profile is gone in settings. Where do I update this?
by itsawL12!! on 2021/04/10 03:08
The family profile is not in settings. Where do I update this?
No communication from the app
by Trabahoooo on 2021/04/10 02:49
Sometimes you need to schedule rides ahead of time when you have a busy schedule. This app is not for this. If you have a ride scheduled and there are no Uber’s nearby available it won’t tell you; instead, it’ll let you go on thinking the ride is all set and won’t even notify you 10 minutes before that one isn’t available. Even when it’s 10 minutes *past* the scheduled time it still will only say “your ride is arriving soon” while there isn’t even a driver displayed like there would be if one were *actually* on the way. Seems that much communication is just too much work on Uber’s part, they still have the time and money to lobby state legislatures to allow them to continue paying their drivers the bare minimum they can get away with though.
Why is it so expensive
by SuckMyRatBag445 on 2021/04/10 02:26
How do you justify charging 31 bucks for the same ride Lyft charges 19 also I want to see the exact amount in spending before I have to hit yes this is ridiculous
Fix this ASAP
by Paliwa on 2021/04/10 01:47
I just downloaded this app on my new phone. I used to have Uber last year and it works fine. Now it’s asking me to verify myself by entering my card information. After I typed it in, I was charged right away but a notification came up saying there’s an issue with my card that Uber won’t allow me to move on to the next step. Yet my card is pending a charge. I did this three times and I’m not trying again if you guys going to keep charging me a fee just to log back in. Can’t even request for a ride.you guys would not care if this was an emergency.
Uber Pass
by ❤️Riy❤️ on 2021/04/10 01:34
The rides are fine. When I needed a one time ride for work, I used the free trial for a Uber pass, and I CANCELLED it and deleted the app after using it, (since I only needed it for a one time ride) but the app not only CHARGED my card after I cancelled one of the rides (didn’t give me my money back), BUT charged me for the UBER PASS 2 days ago, even though I swore I cancelled it before deleting the app. I’m boiled. 25 dollars stolen from my account, for a pass I literally will never use, AND not able to get a refund even though I never used the pass yet. Absolutely not. Will never use this app again. Money hungry.
Do you still need a ride?
by liquid_zoo on 2021/04/10 01:19
Why does this app EVERY TIME I close it ask me do I need a ride??????? Do better Uber Update : problem with My Uber eat order your process has made it impossible to get in touch and correct 🖕 do better I’m not happy in process of transferring to another carrier for rides and food. Yo People Don’t use Uber eats it is too hard, too annoying when something goes wrong. Not worth it. Coming from 5 star user for years I’m done 👎.
Uber raises prices on already booked rides.
by >:| !! on 2021/04/10 00:33
Uber will raise the price on your ride after it’s booked. I had a ride that was $18 and it was raised to $30. It asked me to accept this new price. I didn’t. It then charged me a fee for canceling.
Bug?
by LP=Love on 2021/04/09 23:47
Recently when I open Uber it only shows me the ride option even though I live in a city that includes Uber Eats, 2-wheels, rental, reserve, grocery, and package. When this happens I have to open and close the app multiple times until all options are available again.
.
by ubersucksballs4ever on 2021/04/09 23:06
worst app ever i request a ride and not one single driver confirms
The most reliable!
by PROJECTZACKO on 2020/08/12 19:42
Hands down, the most reliable rideshare app/platform— and there are reasons for that! Yes, many drivers do utilize “both” platforms; yes, prices can vary wildly between the two— yet, myself and most I know consider Uber the “get what you pay for” platform. If prices are higher, and one is in a hurry— Uber will almost always be the service that responds as displayed. (Hint: it has to do with the compensation of the person providing your trip via their vehicle relative to the price one is paying). And no, “the other” platform does NOT “treat the drivers better”— that was/is merely a PR stunt they’ve been riding for years now. Yes, sometimes they’re cheaper. Occasionally faster— there are reasons for this, too. Also due to compensation and a very different business model. Such is also why “random issues” seem to occur on that platform, seemingly “out of nowhere.” Think! As for the reviews stating “for a closer driver, accept this offer” and most of the “outrageous surge fees,” etc etc.— this is only in California, due to a current legal situation. In all other states, surge still applies when demand exceeds supply, but falls back as usual (and YES, 4AM during a pandemic is “high demand” for driver SUPPLY at the time; such is the ONLY reason anyone is driving at that hour!) Think about it. 🤔 🤷🏻
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Great! Not 5 stars but Uber doesn’t let me change that.
by Excellent714 on 2020/06/29 22:20
I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Not a fan of the rating system
by Ari- ell on 2020/02/07 20:44
Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Rating Trends
21,20,34,11,31,28,33,14,19,26,0,22,30,20,25,23,20,0,43,28,29,29,23,34,28,0,49834,24,29,42,43,70,66,75,75,65,49,63,56,74,50,70,63,77,56,82,60,63,66,61,49,62,76,68,69,44,62,48,70,99,101,72,107,142,115,88,110,79,70,95,100,104,78,78,77,72,67,88,74,72,59,88,91,65,18,31,123,98,83,74
All Versions
4.0
1,261,788 total
 5
1,049,907
 4
83,637
 3
31,215
 2
19,000
 1
78,029
Current Version (3.451.10003)
4.0
1,212,074 total
 5
1,026,507
 4
80,719
 3
29,393
 2
16,790
 1
58,665
Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.58
46
7
ride
12.36
43
cab service
54.10
5
cab app
9.94
3
uber app for driver
54.34
2
uber panama
0.00
2
uber
374
1
hoover taxi
0.00
car service app
0.00
249
taxi limo
0.00
trancit car
0.00
black car service
0.00