Screenshots
Keyword Volume Hits KEI Rank
taxi
15.58
16
3
cab app
9.94
15
1
ride
12.36
13
cab service
54.10
12
uber app for driver
54.34
2
uber panama
0.00
1
uber
374
1
Search Visibility
App name
uber - Request a ride
Description
Request a ride with uber, rent JUMP bikes or scooters, and get there with ease. With uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. You can also rent JUMP bikes and scooters. GET THERE FROM ALMOST ANYWHERE Available at more than 600 airports and in 700+ cities around the world, uber is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND THE ride YOU WANT Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: - Enjoy elegance and premium features with uber Black - Cruise past traffic on an electric JUMP bike or scooter - ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why we've built new safety features and updated our Community Guidelines for respectful and positive experiences. - You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. - You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help. Not all products are available in all markets.
OVERCHARGED & SKETCHY
by jhart229 on 2020/05/26 06:33
So I took a ride that was about 2 hours long to a friend’s house but then when coming back, I was charged DOUBLE for that but it was the SAME route but going back home. Contacted support about this charge being double when the route was the exact same. They said they couldn’t refund the extra $125 I was charged because that’s against their policies like WHAT??! Even sent them a screenshot of the same route with the different prices. They have stopped messaged me since then and am left here paying around $250 for the same ride but back home. It’s a bit crazy to pay 2X the amount when it’s the same distance. Will not be using Uber anymore... UPDATE 5/26/20 Driver was so nice to give me an Uber gift card since it was going to be a long ride home. Asked Support if I can use part of the price for gift card & immediately told me that’s against their policies.. really?! Then why have gift cards in the first place. Last time I will be using Uber... officially sticking with Lyft!!!! When a problem like this happened, Lyft automatically changed it and helped out. They were SO MUCH BETTER than Uber. Lyft is the go to!!!!
Huge updates size for nothing
by 123 Mohamed 123 on 2020/05/25 23:57
The application had frequent updates may be twice a month or so and every time the minimum update 0.25 GB just for bugs fix or better performance while the user interface has no changes. These are to much data consumption for zero value to the users.
Just use Lyft.
by T-Bone1441 on 2020/05/25 22:56
Uber does not have a customer support phone number! There are auto renews for hidden fees and no one to talk to. Very displeased. Use Lyft.
Consistently shady practices
by Derek Edward L on 2020/05/25 21:05
I find the need for ride share services from time to time when I’m having work done on my car or I want to go out and not worry about the need to sober up before driving home. I usually check Uber and Lyft to see who’s got the best fare and go with that, but I’m starting to think no matter the posted rate, I always pay more with Uber. Several times over the past couple of years when I’ve used them there have been in-app glitches that have caused the need for me to input my destination after entering a driver’s vehicle, and every time that happens I get charged an updated fare to reflect the “new destination.” Customer support is consistently unhelpful, and always responds with a canned answer about how fares are updated to reflect changes to your destination. If a rider is picked up at one address, and upon entering the vehicle is prompted to input a destination bc the driver hasn’t been given one, that sounds like a pretty clear case of a glitch within the app. An Uber can’t even be requested without first inputting a pickup and drop-off location. I have had this happen now on more than one occasion and despite reporting it every time to customer support, seemingly nothing has been done about it. The only conciliatory note Uber has willingly granted on one or two of these occasions is a small credit toward a future trip. I.e. once Uber has your money, it refuses to give it back, even if it makes an error. Instead you get a credit so that you feel obliged to spend more money with their shady service again. Whatever; guess I’ll just submit another chargeback and spend my money on Lyft.
Will Never Use Again
by Jason & Beth on 2020/05/25 20:29
I tried a scheduling a ride today... doesn’t work. Did all the support info of deleting and reinstalling, resetting network settings, etc. and still doesn’t work. Here I sit with my daughter and no ride. Will never use Uber again.
worst possible taxi ever
by A.J31 on 2020/05/25 19:16
i never would’ve thought paying so much for a taxi and either having the most dangerous, and terrible drivers possible. if it’s not that my drivers take triple the time they suppose to just to pick me up. like it’s unbelievable. then they say you can contact customer support for a phone number, but wait there isn’t any number to call. like this is ridiculous. i never would’ve imagined that customers didn’t mean anything at all. absolutely disgusting, if i could give them a no star they would get it.
Sign in
by CAPITALS 2018 on 2020/05/25 17:23
Give us an option to use Sign In with Apple. it better protects the users privacy.
Horrible
by Micah giovanni on 2020/05/25 10:24
You guys never have cats available . A million daollars to go 5 minutes down the road . The people who do drive don’t know how to even read stop lights or road signs , sittin her squealing the tires at the red light . Pathetic !!! Whenever I need a ride for an emergency NO CARS EVER AVAILABLE !!! Horrible service done for good with Uber !
SCAM
by JF GREER on 2020/05/25 09:12
Thanks to Uber, I was in a seriously dangerous situation that I couldn’t get out of because they lied on their app. It said that there were cars in the area but there were NONE. I tried calling new Ubers multiple times and they kept taking money from my account even though they didn’t even get me paired to a driver. Uber for the most part seems like a good company but what they did to me tonight is criminal. This is really really bad and they need to get this taken care of
Failure and terrible customer service.
by d196196 on 2020/05/25 04:21
They gave me a promo code only good with Venmo. But they didn’t allow me to add Venmo to my account. Refused to help or even respond in time and now of course the promo expired. These people are absolutely terrible at their jobs.
support is HORRIBLE
by colleenmiller on 2020/05/25 04:20
I use to love uber, but I am very disappointed. Especially at a time like this. I was charged 2 cancellation fees due to the uber app not loading on my phone. I requested a refund and was emailing support. I was then told that my DESERVED refund is not going to happen because of their “app policies”. I was then told that I will not receive this deserved refund because I have had a history of DESERVED refunds. Make sense? Right, NO.
Wish it wasn’t backed by the CCP
by Kumarovski on 2020/05/25 00:56
I don’t like Uber because it is backed by the Chinese communist party via Softbank.
Garbage.
by bobbyrlrlepr on 2020/05/24 19:52
Nonsense after nonsense. Everytime I try to use my card it says banned, pending, or deleted. Which one is it! It never gives me a reason why for anything. Been having this ridiculous problem for years. I have done nothing to get “banned”. It goes on and off. Lyft >>>>>>
Too high
by Duckuber on 2020/05/24 17:52
Y’all be smoking dicks with these high ass prices
Confusing
by rachelrochel on 2020/05/24 16:59
Someone else had an old account under my new phone number and jumping through crazy hoops to update is just not worth the time!
Scamming drivers and prices too high
by #ghost.shell on 2020/05/24 10:21
Since the pandemic uber has jacked it prices up. An it keep saying no cars available when it does have a driver available once I confirm the ride the wait time is longer than expected. An I’ve been getting a lot of drivers driving in the opposite direction and ignoring my texts and calls. This morning I was expected to wait 23 minutes for a driver when he got 11 minutes away he told me I would have to wait 35 minutes so he can order his food. I was close to being late for work. I’m a essential work and depended on uber for my transports. Between the unfair high prices and scamming drivers don’t waste your time.
Disappointment
by QueenIsActuallyMyBirthname on 2020/05/24 08:38
Every since Covid 19 they don’t have any drivers out at all and when they do there all 15 minutes away and won’t pick up the ride so you have to keep calling drivers
Password rest and promotion code flows are SO frustrating!!!
by neptunerpw on 2020/05/24 01:55
So so frustrating!!!!
I figured it out...
by Yourtrustyappguy on 2020/05/24 01:50
Throughout my time of using uber I’ll admit that I’ve had many successes of getting to where i need to go. But the bad really outweighs the good here as I’ve been done wrong by this app so many times. The most recent one is a flaw in their algorithm that detects the cost of your fare as streets are busy. More importantly the aspect of it that makes the price spike up as it is a holiday weekend or weekday. The price to go to work for me went from $25 to about $50 as it is memorial day weekend. However the problem begins when I noticed there weren’t any cars nor was there any uber within 10 minutes, (i am fine with that because the cost is usually cheaper). But this time it was not cheaper due to this flaw in the system. Only because of the weekend name was there a price boost. They did not think to take it out mid-pandemic. I was forced to spend more money due to this while I should’ve spend it on essential needs but thats fine ig. :(
Terrible updates
by JoeMM1013 on 2020/05/24 00:50
Great app but terrible with updates. I needed to change my phone number and I could not call anyone to help and I kept getting the same answer about editing and pressing the top left and settings from online replies. I have changed my phone number and it kept sending verification codes to my old number that I no longer have. I would have been fine but I would like to know if my account is being accessed by someone else or not. I’d rather delete my profile before someone else accesses my account information. This is a big disappointment to me and I almost invested in this company until this terrible user friendly issue.
Never again
by t2749693642 on 2020/05/23 23:01
Never again will I download this app there’s never any drivers and when I get one the make me wait 20 mins for them to cancel
Terrible
by Em1i1a on 2020/05/23 22:58
At first it said my nearest driver was in away once i order it, it said my nearest driver is 20 min away.
Worse Customer Service EVER!!!!
by nevepatri07 on 2020/05/23 21:13
I was able to sign into my account, but because I was doing it from a new number it ask for my credit card information on file, Well I also have a new credit card but NO problems because I had A credit card bill with my information on there but not the last CVV code. Well that wasn’t good enough, they said we also need the email address that was on my account, I said that will be the one you are corresponding with me on. Long story short, I had credit on my account and the RUDE rep stopped responding to me! I even offered to share a copy of my Drivers’s license. They refuse to even mail me my credit. In my opinion this is not a reputable company. I even once had a Uber driver tell me to STOP tipping because they don’t even see it!😱
Not using Uber anymore
by Bhredjet on 2020/05/23 20:50
Decided not to use Uber anymore. During this crisis instead of supporting your employees you choose to lay them off, and moving ahead with your acquisition plan. Shame on you guys.
Never had an issue
by Hash-t on 2020/05/23 18:00
I use Uber for personal and business. I love it, wish I would have thought of it and highly recommend Uber. Never felt uncomfortable nor concern for my safety. About 90% of my Uber drivers are quite entertaining.
Uner
by Sugahoneyjones on 2020/05/23 17:38
They steal money out of your account it has happened to me 3 times already
Worst “Support”
by Jakebook on 2020/05/23 08:36
Use another app or walk. It’ll be worth it in the end. The customer “support” is abysmal and Uber is a trash company.
Awful app
by iH8teYout00b on 2020/05/23 04:07
Been waiting 30 minutes now and it’s changed my Uber driver four times. Awesome
WHY
by CreativeUsername000001 on 2020/05/22 23:28
WHY WHY WHY TELL ME THAT THE CAR WILL PICK ME UP IN 30 MINUTES WHEN IT TOOK OVER AN HOUR??? AND EVEN THEN, I CANCELLED IT. 1 HOUR AFTER I PLACED THE ORDER. HORRIBLE HORRIBLE HORRIBLE.
Uber credit card is a joke?
by otool -l on 2020/05/22 20:55
There is no way in this app I can redeem my Uber credit card rewards. The card customer service can do nothing about that while Uber doesn't even have a customer service(why?). My $280 there becomes a joke.
It’s a car ride app that sends you ads lol
by Joe82837388288377374 on 2020/05/22 15:44
You’re a car ride app. That’s it. You need to shut up until I want to use you. Your ads means that I use Lyft now!!! Edit: to Uber’s response. Stop sending notifications that are blatant advertisements for your service when I’m not using your app.
Fix app
by dominik817171 on 2020/05/22 09:52
It wouldnt let me make an account every time i would do everything im suppose to do and click on the agree Arrow it would just send me back to the beginning or it would just say error
Unreliable
by Alexis Fishy12 on 2020/05/22 08:14
This is basically useless past 12am, which is usually when people NEED rides! I recommend Lyft it was quicker!
Uber eats
by BeJeBa on 2020/05/22 03:42
My app will find me rides without an issue but when it comes to uber eats the page will never load. This is a new experience because in the past I was able to order. @Uber
Customer service
by Damian2ss on 2020/05/21 20:31
Need to do a better job with your cancellations. I was out in the sun waiting for 20 minutes for a driver and every time I would cancel they kept charging a fee!
No google map option 🤦🏻‍♂️
by Llauger on 2020/05/21 18:45
The navigation system of Uber driven is hard fo me when I am driving, please put back the google map navigation option it is easier for me when I am driving a customer. I don't feel taking down the option was necessary.
Don’t chose that app!
by oskarAlho69 on 2020/05/21 17:29
Worst app ever!! It’s always hard to use if u a driver or if you are JUST a costumer. Iva been trying to call an Uber for 2 hours and the app just don’t accept my card. Insane! If u can, chose Lyft, it’s way better!
Unnecessary Push Notifications
by Generous G on 2020/05/21 14:47
Beware, Uber will send needless advertising to your phone to hawk their other products. I hadn't opted-in to this feature and don't appreciate it. This behavior in emblematic of the company and app experience, which doesn't prioritize the customer's satisfaction so much as draining further coin from their pockets.
Rider beware
by Jasteph3 on 2020/05/21 11:31
Had one of they worst experiences with Uber yesterday. So bad that I have now stopped using them completely. I sent three protest about their driver falsely accusing me. I have had a great rating as a rider for many years but that does not matter to them. Uber can’t be bothered with the paying customer that has been mistreated and filed a complaint. They now have their drivers reporting on you and turning you in if they don’t like the way your face covering covers your face. The driver even threatened me that he would cancel the ride which would have left me beside the rode. I wore a face covering voluntarily like have everywhere but the driver did not like the way it covered my face even though it covered my mouth and nose. My covering dose not go over the nose but covers the openings. I make regular trips to this specific airport where this occurred since I am designated essential services by this airport. This covering has been accepted by the airport where the driver picked me up. That doesn’t matter though, if the driver doesn’t LIKE your covering then at the very least you will be reported and worst, like this driver did, threatened that could be stranded. Uber didn’t even post anything to me on their new policies until after this took place. Bad behavior on the part of the driver and the company. They no longer have my business.
All around pretty great
by Iris P.H. on 2020/05/21 08:22
The drivers are always super nice or just quiet but ether is one is fine, but the service is never bad and when ordering food it always comes warm and accurate. The rewards are great and you earn points pretty fast and even get to chose a reward for lvl up. I have also never had a problem with the app and never had to call customer service which is to me really great because i even have to call apple for my phone. 🤦🏽‍♀️
D
by retipolfa on 2020/05/21 03:00
My first trip with Uber didn’t even start . My Uber just didn’t want to pick up me with my bagaje ( but I let him know about it and I ordered big car ) so he just left me and took my money! . Why I have to pay for it $10 . That’s terrible .
Horrible
by maddisnnnnn on 2020/05/21 02:32
I booked a Uber to go somewhere and it told me all available cars was booked so I said okay and then it told me that I have to try again and it already took money off my card and it’s not letting me get it back I’m highly upset.
Congratulations on losing a customer
by Pauleypfromaz on 2020/05/21 02:01
Your decision to force people to cover their face has driven me away. There has been zero scientific data to prove this works at all and is only driven by your desire to spread fear.
No Customer Service
by ...tizi on 2020/05/21 01:28
I don’t usually write reviews but I feel it’s necessary to write a review within the App Store to complain about the Uber app since there’s no available customer service anymore. I’ve tried reaching out to customer service several times. The Uber app used to have a chat for delivery drivers, just to clarify I do Uber eats, but that doesn’t exist anymore and neither does phone support. In the last couple of days while doing Uber eats I have not been able to see my daily hours or being able to thank customers for giving me tips the screen doesn’t load and won’t allow me to thank customers or see a breakdown of the trip. The app is extremely laggy and while doing rides and I have to close out of it several times for it to work and being able to take pictures of the dropped of food. There needs to be either customer support available or the app needs to be drastically upgraded to fix those bugs. Please make life easier for Uber eats delivery drivers to be able to use the app without any downtime or disruptions by continuously having to close out the app. I saw the developers answer to my review and you guys said if there’s anything specific let us know. I think I was very specific in telling you exactly with what types of issues I’ve been dealing with. The app simply doesn’t work. I can’t see my hours. I can’t see a breakdown of my rides and I can’t thank customers for tipping me. It’s simply a white screen once I try to navigate to each of those pages. I hope this time I’m being more specific for you guys. Clearly you’re not reading what I’m saying. I force quit the app 20 times a day.
Payment Method Error
by Myra Elisa on 2020/05/20 23:42
After multiple tries to order an Uber ride, I continue to receive the same “Insufficient Funds” error. I was on the phone with Bank of America and even the representative couldn’t understand why my payment was being declined when I clearly have a substantial amount of money in my account. I ended ordering a Lyft ride instead. Please fix this, thank you.
Apple Pay on Eats side not working
by M4rc1tym3 on 2020/05/20 21:27
I ordered food today & no option for Apple Pay at all.
Great app
by Squirrelbutt-tube on 2020/05/20 15:06
Works great usually. The accepted payment methods is a little annoying. As long as my card has enough money it should work but it’s whatever. That’s not really relative to the app functioning properly and runny no smoothly. Which it does run without problems or crash’s. Though if you decide to schedule a trip cause you live in a small town or because of covid there aren’t as many drivers. Just know that it doesn’t actually mean schedule but more along the lines of a driver shows up at any time 30-forty minutes before you scheduled your trip, charges you for it, and then drives off right before your “scheduled” time for pick up. Was late for work, because of this bs. It’s not scheduling anything if the people don’t arrive at the pre arranged time or “scheduled” time.
Overcharging
by zaqwscll on 2020/05/20 13:00
They will charge u extra fees because there drivers are to far away. And they don’t ask you about the fee before adding it.
Uber DRIVER REFUSED TO RETURN MY CHILD ASTHMA MEDICINE
by breezybopppppp on 2020/05/20 04:57
I LEFT MY BAG FROM FAMILY DOLLAR ON 5/18/2020 in the back of my Uber driver car which was my son underwear and my daughter asthma medicine I contacted Uber they put me on a call with the driver he TOLD ME HE WAS IN BED AN HUNG UP THE PHONE after I had to spend 36$ for a ride that was 10mins away added a stop that was 13.99 just to go into the family dollar for 5mins the driver couldn’t wait he said ok it’s against his rules his car his rules MIND YU THATS THE FIRST DRIVER BEFORE THE THIEF NOW I REQUESTED ANOTHER UBER WHICH WAS 25.99 THE WRONG ADDRESS WAS PLACE IN FOR DROP OFF HERE COMES ANOTHER CHARGE 10$ AFTER SPENDING 77$ FOR SAFETY ITEMS FOR MY KIDS AT FAMILY DOLLAR ALL TO FIND OUT I FORGOTTEN ITEMS NOT JUST ANY ITEMS BUT MEDICINE FOR A 6yr OLD DURING THIS VIRUS UBER HOW DARE YOU I HAVE ALL DOCUMENTATION THIS IS GOING BEHIND JUST A RIDE MY CHILD LIFE MATTERS!
Bad service
by Tigererreretiger on 2020/05/20 03:54
It’s really annoying when this app can’t even give you an accurate time of arrival, oh and to also let the rider know that their driver may have “multiple trips”, so therefore the driver may take 30+ mins additional time to come get you from the initial given time. I’m a platinum member for Uber and I must say that the service I’ve received had not been satisfying.
Wat Happen 2 Uber/Uber Eats!🤷🏽‍♀️🤦🏽‍♀️👎🏽
by GMD aka MsDiva on 2020/05/19 23:36
So lately mis-information or communication when ordering (mind u I’m very detailed & specific) on Uber Eats app. Then wen using Uber then driver always gettin home address wrong on wen they arrive wen though its private house they still drive across from or go pass 2 next house. Also back in February of this (after lookin @ reviews is very common) wen I had appointment @ WIC office & (foolishly) use Uber shared ride they went past my stop to drop off other person who crossing 181st bridge then app told driver take a different route that took even longer after droppin them 2 take me back instead using the same route that was easier & quicker. I ended being the ride w/my baby 4 almost 2hrs since being picked up from my home address. I was late & had wait other ppl who had appointments before I was seen. Even though the driver was very apologetic that doesn’t erase the fact there’s has a been a ongoin issue w/Uber gps route. Another incident in January wen tryin 2 somewhere by a certain time 2 the Uber gps told her take a different then wat me & my spouse knew a much quicker route then wat was suggest which cause us 2 delay & stuck in traffic longer then should’ve so ended up being late so didn’t make in time. Reported both incidents (customer service is the worst since recent updates) 2 both Uber/Uber Eats I receive messages statin that I couldn’t get refund because traffic isn’t an excuse, but it is wen given (wrong) directions that causes u 2 be stuck in traffic both times. Also watz up wit prices goin up after a few mins of openin the app😐. More work needs 2 be done before I change my rating especially; wen tryin use app to update personal info or wen tryin 2 link w/third-party (ex. Earny, Ibotta, Rakuten etc) instead I get error message stating unavailable update try again or something went wrong. Please try reload again. Now wat am I suppose I do now! Oops I can’t call I guess I send this message through this review. Smh.
Too MANY UPDATES.
by Ronald Eaton. on 2020/05/19 18:06
Terrible APP 👎🏻👎🏻👎🏻
Waited 15 minutes for the driver to cancel my ride
by ChristoO718 on 2020/05/19 15:19
I sent 3 text messages and 2 calls I did not cancel the driver did but I still get charged a cancellation fee because this guy doesn’t want to move his car. Uber is a joke overpriced crooks..
STILL needs improvement
by BambiRaptorrr on 2020/05/19 13:47
After several years of using uber, there have been some major improvements to the app, but the two biggest things that irk me are the fact that the GPS is horrible and 50% of the time sends the driver to the wrong place or doesn’t give them accurate directions to locate your pickup point, and the fact that it will give you a window of time estimate for pickup that’s about half what it ends up being. It’s just annoying and part of why I try not to use the app unless I have to.
Discriminatory company
by musashi61 on 2020/05/19 13:04
Don’t drive for them. I was shut down for a day on a baseless accusation of denying a ride to a support animal. I was cleared after being out of business for a day with a weak apology and no compensation for the business I lost during that day.
Uber Drivers
by Lōy@l Rider on 2020/05/18 22:18
They will cancel on 20 minutes drop offs because they don’t feel like doing their jobs. Sometimes they have no drivers out at all.
No cars available
by peachy 1821 on 2020/05/18 20:18
When I need to use the app it always says that there’s no cars available to try again in a few 👎
STARTING MAY 18 YOU MUST WEAR A MASK
by sgbshgxghcydyc on 2020/05/18 18:25
I’m literally stranded at Walmart right now because the app failed to inform me that you will not be allowed to ride if you do not have a face mask (I can only use latex free masks. I could have worn one if I knew about the rule but I only have 2 left and I wanted to save them for work). I rode to Walmart in an Uber without needing one and then AFTER I bought my groceries and waited THIRTY MINUTES for my ride, I was told he can’t drive me. Not the drivers fault at all, it is the apps fault for failing to inform people about this change. There should have been a pop up when I opened the app or I should have been told by my first driver. I’m out $16 and I’m sitting in the Florida heat crying because I don’t know how I’m going to get home.
Uber is cheating their customers
by DaneDank on 2020/05/18 17:04
I used Uber for the first time recently during the quarantine. The suggested route on the app was clearly longer and going to cost me extra money to get to my destination. I took a different route that was clearly shorter and still I paid the full price of the longer ride. I’m tired of corporations doing everything they can to line their pockets off of working class citizens.
sLOW
by quepeachy on 2020/05/18 17:03
yall drivers are mad slow
App update
by israelmah on 2020/05/18 14:18
Y’all need to update the app for I phones cause when I put in a request to go somewhere it says there’s a problem processing your request I did EVERYTHING with it and it’s still doing the same thing I wish they had more driving apps for Puerto Rico cause I hate Uber. THATS WHY IT DESERVES ONE STAR and not even that. When I ordered my food items was missing I do not like your app.
Back in time.....
by Rico's II on 2020/05/18 05:12
This is a update review from my incident that happened on 01/19/2020. People we are the ones who can decide the future of Uber.... I keep watching all the others reviews.... is simply... don’t use the service. I don’t think like thousands of people are wrong with this company and is great costumer service... They promised all sorts of solutions and still doing very wrong. My incident was weather related and charge $20 extra for detailed the car.It was raining and I have no control for the weather.... Now this is for Uber: I work for airline industry and a big name company; Do you want me to charge you every time you created a mees or broke something in our seats. And believe me ... Is been talked to the airline about it...you will not have enough money for the cleaning and repairs. But at the end people we decide who will stay or not. USE YOUR JUDGMENT...
Uber price an wait
by skychris on 2020/05/18 01:10
It’s ridiculous how they charger you so much for a ride. An you have to wait 15 to 20 minutes, then when you wait that long. Bam, the Uber person cancel The ride. So now I have to wait again 18 to 24 minutes for another Uber ride. Also they have me a discount for riding with them so much. 25%, 7 dollars off your ride. They shoot the price up so it look like they gave me the discount. My normal rides to work are 15 to 18 dollar. With the discount it 25 dollars to get to work, so 7 dollar off make it 18. Y’all not giving me a discount. I been l loyal customers for over 4 years. An I’m still a diamond member which I suppose to moved up. But they keep me a diamond member to be slick.
Uber not good
by christoloper on 2020/05/17 23:32
So yesterday I bought an uber for a future and then they came and then the person couldn’t wait for 10 mins I didn’t know how to do the future then he cancelled then I got another one and after that the person came and then cancelled after that I got another one the same thing happened after I got the last one then he came and after he was there I was about to call him he cancelled so Uber is not helpful at all and I always used them
Platinum user
by jestkingz on 2020/05/17 13:42
Platinum user and still getting people 10-15 mins out ....try Lyft or maybe go back to cabs since Uber wants start playing say time game....you already proved you can keep the algorithm decent why downgrade Update:driver arrived said same thing. Update: well though I am not paid to help you fix your app ...a simple fix is allowing free cancel of outrageous times...maybe a system that the rider pushes cancel and the driver can verify a cancel without a fee as I hear time after time they are tired of the same bs
Changes in prices back to back
by lil.cubb on 2020/05/17 05:32
The price is never consistent, one minute your ride is $11 the next it’s $30. Highly disappointed at the moment.
No 2 person allowed
by Chytown Gibbs on 2020/05/17 02:01
This world is messing with our heads with this Covid-19 . I was requested a Uber to take my Goddaughter out mind you she is only 5 years old. The Uber driver arrived at my pick up location I was wearing a mask and so was my Goddaughter the Uber driver said only 1 person. I with a 5 year old what I supposed to do send her alone and request another driver. Not happening. Since The Uber driver refused to take us both that is discrimination and wrong I understood 2 adaults but this is a child. I used another Service Lift and they did not mind me taking her. I guess Uber drivers don’t want business from me then someone else would. No more Uber for me ....
Terrible
by choisarah on 2020/05/16 20:49
Literally the one and only freckin time I’ve needed them they was no cars nearby when I was stranded and didn’t have a ride home. Waited for 30 min cause it said it was looking for a ride and never did. Terrible.
Constantly canceling
by Pool0.o on 2020/05/16 20:09
If your drivers aren’t going to do a ride they should not accept it. It waste our time! I’m n the navy and due to constantly going underway I don’t have a car do it doesn’t get towed. I decide to schedule a trip from the night before so I can make it to base and it’s ridiculous that’s your drivers constantly keep canceling rides making me wait wat longer than I should. I used to like this app but now is just a waste of time.
Can’t even use the app
by QuakenQuake on 2020/05/16 18:48
Don’t even know if the app is any good or not because I can’t even get past where you enter your phone number. It just says “Unknown error try again later” every time. I have tried it for about a week, still same error. I’ll give Lift a try.
Not Working
by JustaMirrorfortheSun on 2020/05/16 17:17
I don’t know how to change the language in Uber. That’s an error. It is not good. That’s wrong. I will not install it because not changing languages. That’s only English. Bad app. It will not be good. That’s what it was and what it was I don’t like to say it is a bad thing but it was not the right one and it will get better but I cannot is not the day you can go to the car and go to the house and go to the store to go to the house and go to the house to go to the car transporter was a bad thing to get to go to get to my car so I’m not going home I will be there by five I will get it right back in a little while I’m not home right away I’m going home to go to the car transporter was a bad day and it will get a little better I just got to go to get my new house to get the house to go to the house to get the house to go get back and go to the house and get it right now and go to the house and get back in and car is there no problem I’ll get back in the house to go to the house to get the car to get the house to go get to my house to go to the house.
Needs to Change Cancel Fee
by phantomguild on 2020/05/16 15:42
There are countless times when I’ve called an Uber a set time ahead to account for the driver’s travel time and traffic so that I can arrive on time to my destination. Usually, work. Some drivers will pick up the ride even though they’re 3x the distance from someone who’s actually in my area, so my wait time is longer. I’m writing this review now because I ordered an uber, which was picked up by someone 13 minutes away, and he got here after 25 minutes. Now I’m late for work (at an urgent care). I was discouraged from cancelling the ride to find someone that’s closer to me because of the cancellation fee, but this needs to be waived when the amount of time it takes for the uber to get here increases when the driver remains in the same area. I tracked this man’s progress towards my home and he was stopped at one place for at least five minutes on his way over. There was no traffic.
Ridiculous wait time
by Mrssavy1 on 2020/05/16 15:19
It’s been absolutely ridiculous the wait time for my rides to work for the past 2 weeks. When I checked with lyft, there is someone 3 minutes away from me, but in the same moment I compare Uber’s distance, it’s like 7 minutes away without fail, so I had to start using lyft to get to work after yesterday. I ordered a ride at 8:49 and it’s 9:02 and my Uber driver STILL didn’t wasn’t there. I have been using Uber for 3 years and The benefits just don’t amount to anything at all. There are actively drivers that are closer to me but I keep getting people who are 7, 8, 10 minutes away!! It’s not adding up and it’s inconvenient.
Fix the prices please
by fifry on 2020/05/16 14:25
I don’t like how y’all went up on the prices for a 8 min ride it’s literally $17 dollars and I’m trying to get to work it’s wasting my money everyday
Resent update
by chris6732450 on 2020/05/16 14:07
I’ve been using Uber for a few years now and have never had an issue getting a ride. The app was updated 3 days ago and I haven’t been able to get rides since, it always say no cars available. I’ve uninstalled and reinstalled the app, made sure it was updated, I even restarted my phone thinking it was my phone and it still will not let me schedule a ride. Please fix. I use this app almost everyday to get to and from work.
How do you rate a service and not just the driver?
by Bunnytorabbit on 2020/05/16 11:13
The only rating/ help is provided through an individual driver, but what if you start seeing something flawed you want to communicate, about the service or app? You simply can not. Or have to do through hoOps to do so, and that is always telling.. if a service has a difficult feedback/support loop- which it does for customers and drivers alike- how good is it really? Or is it just “dodging” this aspect ( 100 percent it is but hey, you are entitled to your opinion). I’m just a beast of habit, it’s too easy to order an Uber, it was something linked to work pre-pandemic as well, but otherwise I would say beyond knowing people will just use your service because of the easy factor, you offer nothing. And that makes me a little queasy, when I knowingly use this vs alternatives. Probably will try to reduce that as best I can.
Random price changes
by vesper is the way on 2020/05/16 09:22
How come my ride prices go up without any reason why? I took a picture of the quote, got to my destination without any problems, and it got raised. But they couldn’t do anything.
Pessimo
by teomaco on 2020/05/16 05:41
Usavo jump, ora ti obbliga a scaricare Uber , cosa che ho fatto ma non c’è traccia delle bici...
Unable to use Venmo promo code
by shtevenshter on 2020/05/16 04:03
When I added the Venmo promo code to my promotions and then was about to place my order, the Edit button for the promo codes does not work. Pressing it would do nothing. This was frustrating because it also doesn’t work on Android. There was no way to use the Venmo promo code, which wasted my time.
Worthless and Undependable app
by genjhzd on 2020/05/16 01:41
Overcharges and will say no drivers available, how tf there ever no drivers?
Scammers on here
by katiluxle on 2020/05/16 01:16
So please be careful I have ran into so many people that will accept my ride and sit there for about an hour until you cancel the ride and pay the 5$ I’ve lost job interviews because of this and other things literally hate this app but can’t use anything else so I’m forced to use this crap I swear as soon as I accept a ride they sit there for 30 mins or more until they finally cancel the ride
Watch app doesn’t have the option for UberX
by Terrence McGinnis on 2020/05/15 22:18
Watch app doesn’t give you the option to select UberX, only Black. Can’t contact support because they give you some canned response and don’t read what you type.
Not enough staff!
by Nichole Andrade on 2020/05/15 19:10
It would help if their were more Uber drivers available and anytime I’d load the app it would say “No Drivers Available” like ok this doesn’t help me when I need to get to some place!
No Support Contact
by Odaimi on 2020/05/15 16:21
Uber used to be very responsive when I had any issues. It used to be very easy to reach a real person. You could email them or send an in app message. Now, It seems like uber has done everything they can to avoid customer complaints. If your problem can't be resolved through the help center, you don't have any other Support options. No contact us option in the app or on the website, and emailing no longer works. I will never pay for a service if I can't get support for it. I guess it's time to use a different ridesharing app. Bye Uber.
Updates
by jdrjj on 2020/05/15 15:36
Please stop with the updates !! I get them one a week ..It’s getting ridiculous.,,
Good drivers but awful UI
by InkyLines on 2020/05/15 14:25
Dear Uber, Stop flooding my app with your eats and other stuff. I open it for a ride. I'm about to give you my business, stop making it a hassle to find a ride or see the map. I don't care about uber eats and there's even a separate section for it. STOP IT ALREADY. The drivers I've had have been good. The fares are usually reasonable though they can get excessive at certain times so watch out for that. The issue is with the app UI. I don't care a fig about their eats part and the more they try to shove that down my throat the less likely I am to turn to uber. Its only gotten worse as time goes on, too. Just make a separate app for it already.
DONT USE
by AppleUser-01 on 2020/05/15 11:52
They charge you money for cancelling to “compensate the driver for their time” But I’ve waited 14 minutes for a ride only to have a rider cancel on me after waiting for 12 minutes. Where’s MY compensation?
This is TERRIBLE APP
by Thedoll💕❤️ on 2020/05/15 10:25
its unfair that u make people wait absurd times and still charge them thru the roof. As i type this an uber is 18 MINUTES AWAY and i’m still paying regular price for it. Its unfair that i am waiting 20 MINUTES FOR A RIDE DOWN THE STREET AND I AM BEING CHARGED 11 DOLLARS COME ON IT DOESNT ADD UP
The dumbest app ever!!
by Pecks sh on 2020/05/15 02:53
If you want slow, in competent drivers, uber is for you. Want to go the long way around and pay an extra far? UBER IS FOR YOU. They have the most idiotic routes that take longer and the most idiotic drivers that are so slow and cannot for the live of them find an address. Normally I wouldn’t leave a review if incidents only happened once or twice but consistently being late due to slow ass drivers even when you’re paying for UberX is not okay.
Meh
by lovely_aliss on 2020/05/15 02:25
It’s more reliable than Lyft. Never has me waiting to get a ride but $11.18 for a 9min drive come on now Uber. Not everyone has money for that so I guess I’ll be walking home for a hour
What a scam
by larsgullin3 on 2020/05/14 20:36
If you have any issues with Uber good luck trying to get in touch with customer service. I have been trying for an hour and still no closer. I didn’t order a ride pass but they charged me anyway Least friendly app I have ever used. A real scam!!
Poor Service
by Fine Boy King on 2020/05/14 19:27
Uber needs to hire more drivers, laying off most of your employees was a terrible idea and there are ppl who rely on your service to get to and from their destination.
Car seat
by thiswellman on 2020/05/14 19:01
Uber should provide car seats and booster seats to the drivers for us parents we do not wish or want to walk around in the destination with a big car seat or booster and because of this me and my son get rejected from the Uber drivers for not wanting to carry a car seat in the mall with us so we end up getting stuck and walking home cause certain Uber drivers don’t have a car seat or booster seat
Minor gripe: Inconsistency
by ZoroMozoro on 2020/05/14 17:36
I understand that fare is supposed to be inconsistent due to a plethora of reasons especially right now during the COVID pandemic. I’m all about supporting Uber and it’s employees as well, but paying $18 for a 4 minute uber is ridiculous. We’re all struggling and the same ride not even a whole day prior was $10 which is still more reasonable than $18 to get to and from work.
All about the money, but the service is worthless.
by bumborlass on 2020/05/14 01:27
Deleted Uber because of the co$t. Re-downloaded because they offered free rides to essential workers at hospitals. I attempt to use the code and am told that I Uber is “unable to determine my location.” (Side note: I’ve taken PAID rides from the hospital before with Uber). So I try using my “current location.” The location they select for me was 7 minutes away from the hospital. I try to edit and was told I could not. I call the driver who understandably does not want to reroute. I ask him to cancel. He did not. I cancel the ride, and am charged a fee for a free ride, I never received. I send this to Uber. I’m given Uber credit. I try to set up a ride, “unable to determine my location...” so no I’ve lost money on a free promo and still can not get an Uber ride from my location.... what will I use this Uber credit on, Uber? I’d like my money back. Use this app at your own risk.
Notify pass about No-front-seat’s policy
by heraat. on 2020/05/14 01:00
Notify riders on the new capacity of Uber cars as they request a ride in which Uber X is 3 pass and XL is 5 pass from now on due to the Covid-19 precautionary. Otherwise, you will rise a great amount brawl between drivers and passengers at the time of pickup.
Literally the future
by edgehd on 2020/05/13 17:27
This is the future
Sabotaged probably
by Doodsee on 2020/05/13 16:58
The app doesn’t work as good as lyft. It is less intuitive. When i choose one of the payment methods, nothing happens. Therefore i cannot schedule a future ride. Why is this app so bad when it is needed for your business. I prefer uber than lyft but i have no choice but to go with lyft. BTW, app was just updated.
Gift card
by zxums on 2020/05/13 05:53
I can’t use my gift card without a credit card what’s the point of a gift card..
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Wait time due to GPS issues
by willanythingbedone? on 2019/09/18 20:37
I have used Uber on several occasions, mainly without issue. I have always been pleased with their quick response, but today was a horror show. I ordered the Uber at 8:50 am. My confirmation said the car was 2 minutes away. I could see on the app where the car was and where it was trying to go. The driver was trying to follow the GPS which was telling it to drive through a school complex. Living just the other side of that complex, I know that no public traffic is allowed through those roads during school hours. What was frustrating was watching on the app not once, but 4 times, the driver trying to drive through the complex on roads that were closed. When all was said and done, after getting directions from a school security guard, she finally made her way to pick me up at 9:20am. I was waiting on the street with my bags for 30 minutes as I watched all of this unfolding on the app. The driver was very polite and apologetic, but the bottom line was this...I was aggravated, and late for my appointment because of the GPS sending the driver through non public roads, and the driver not figuring out that it was not possible to go the way the GPS wanted her to go. Waiting until your fourth fail attempt is too many before you ask for help or find a plan B. I have always been a supporter of Uber in the past because of their past service, but after this episode, I may have to think twice about using them.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Not a fan of the rating system
by Ari- ell on 2020/02/07 20:44
Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Drivers problem
by svalentine691 on 2019/03/21 01:23
Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
Rating Trends
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All Versions
4.0
1,249,495 total
 5
1,046,721
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 3
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17,971
 1
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Current Version (3.405.10002)
4.0
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Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.58
16
3
cab app
9.94
15
1
ride
12.36
13
cab service
54.10
12
uber app for driver
54.34
2
uber panama
0.00
1
uber
374
1
car service app
0.00
hoover taxi
0.00
taxi limo
0.00
trancit car
0.00
black car service
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.58
47
1
ride
12.36
34
1
uber panama
0.00
2
cab app
9.94
2
uber app for driver
54.34
1
uber
374
1
cab service
54.10
1
Search Visibility
App name
uber - Request a ride
Description
Request a ride with uber, rent JUMP bikes or scooters, and get there with ease. With uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. You can also rent JUMP bikes and scooters. GET THERE FROM ALMOST ANYWHERE Available at more than 600 airports and in 700+ cities around the world, uber is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND THE ride YOU WANT Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: - Enjoy elegance and premium features with uber Black - Cruise past traffic on an electric JUMP bike or scooter - ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why we've built new safety features and updated our Community Guidelines for respectful and positive experiences. - You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. - You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help. Not all products are available in all markets.
OVERCHARGED & SKETCHY
by jhart229 on 2020/05/26 06:33
So I took a ride that was about 2 hours long to a friend’s house but then when coming back, I was charged DOUBLE for that but it was the SAME route but going back home. Contacted support about this charge being double when the route was the exact same. They said they couldn’t refund the extra $125 I was charged because that’s against their policies like WHAT??! Even sent them a screenshot of the same route with the different prices. They have stopped messaged me since then and am left here paying around $250 for the same ride but back home. It’s a bit crazy to pay 2X the amount when it’s the same distance. Will not be using Uber anymore... UPDATE 5/26/20 Driver was so nice to give me an Uber gift card since it was going to be a long ride home. Asked Support if I can use part of the price for gift card & immediately told me that’s against their policies.. really?! Then why have gift cards in the first place. Last time I will be using Uber... officially sticking with Lyft!!!! When a problem like this happened, Lyft automatically changed it and helped out. They were SO MUCH BETTER than Uber. Lyft is the go to!!!!
Huge updates size for nothing
by 123 Mohamed 123 on 2020/05/25 23:57
The application had frequent updates may be twice a month or so and every time the minimum update 0.25 GB just for bugs fix or better performance while the user interface has no changes. These are to much data consumption for zero value to the users.
Just use Lyft.
by T-Bone1441 on 2020/05/25 22:56
Uber does not have a customer support phone number! There are auto renews for hidden fees and no one to talk to. Very displeased. Use Lyft.
Consistently shady practices
by Derek Edward L on 2020/05/25 21:05
I find the need for ride share services from time to time when I’m having work done on my car or I want to go out and not worry about the need to sober up before driving home. I usually check Uber and Lyft to see who’s got the best fare and go with that, but I’m starting to think no matter the posted rate, I always pay more with Uber. Several times over the past couple of years when I’ve used them there have been in-app glitches that have caused the need for me to input my destination after entering a driver’s vehicle, and every time that happens I get charged an updated fare to reflect the “new destination.” Customer support is consistently unhelpful, and always responds with a canned answer about how fares are updated to reflect changes to your destination. If a rider is picked up at one address, and upon entering the vehicle is prompted to input a destination bc the driver hasn’t been given one, that sounds like a pretty clear case of a glitch within the app. An Uber can’t even be requested without first inputting a pickup and drop-off location. I have had this happen now on more than one occasion and despite reporting it every time to customer support, seemingly nothing has been done about it. The only conciliatory note Uber has willingly granted on one or two of these occasions is a small credit toward a future trip. I.e. once Uber has your money, it refuses to give it back, even if it makes an error. Instead you get a credit so that you feel obliged to spend more money with their shady service again. Whatever; guess I’ll just submit another chargeback and spend my money on Lyft.
Will Never Use Again
by Jason & Beth on 2020/05/25 20:29
I tried a scheduling a ride today... doesn’t work. Did all the support info of deleting and reinstalling, resetting network settings, etc. and still doesn’t work. Here I sit with my daughter and no ride. Will never use Uber again.
worst possible taxi ever
by A.J31 on 2020/05/25 19:16
i never would’ve thought paying so much for a taxi and either having the most dangerous, and terrible drivers possible. if it’s not that my drivers take triple the time they suppose to just to pick me up. like it’s unbelievable. then they say you can contact customer support for a phone number, but wait there isn’t any number to call. like this is ridiculous. i never would’ve imagined that customers didn’t mean anything at all. absolutely disgusting, if i could give them a no star they would get it.
Sign in
by CAPITALS 2018 on 2020/05/25 17:23
Give us an option to use Sign In with Apple. it better protects the users privacy.
Horrible
by Micah giovanni on 2020/05/25 10:24
You guys never have cats available . A million daollars to go 5 minutes down the road . The people who do drive don’t know how to even read stop lights or road signs , sittin her squealing the tires at the red light . Pathetic !!! Whenever I need a ride for an emergency NO CARS EVER AVAILABLE !!! Horrible service done for good with Uber !
SCAM
by JF GREER on 2020/05/25 09:12
Thanks to Uber, I was in a seriously dangerous situation that I couldn’t get out of because they lied on their app. It said that there were cars in the area but there were NONE. I tried calling new Ubers multiple times and they kept taking money from my account even though they didn’t even get me paired to a driver. Uber for the most part seems like a good company but what they did to me tonight is criminal. This is really really bad and they need to get this taken care of
Failure and terrible customer service.
by d196196 on 2020/05/25 04:21
They gave me a promo code only good with Venmo. But they didn’t allow me to add Venmo to my account. Refused to help or even respond in time and now of course the promo expired. These people are absolutely terrible at their jobs.
support is HORRIBLE
by colleenmiller on 2020/05/25 04:20
I use to love uber, but I am very disappointed. Especially at a time like this. I was charged 2 cancellation fees due to the uber app not loading on my phone. I requested a refund and was emailing support. I was then told that my DESERVED refund is not going to happen because of their “app policies”. I was then told that I will not receive this deserved refund because I have had a history of DESERVED refunds. Make sense? Right, NO.
Wish it wasn’t backed by the CCP
by Kumarovski on 2020/05/25 00:56
I don’t like Uber because it is backed by the Chinese communist party via Softbank.
Garbage.
by bobbyrlrlepr on 2020/05/24 19:52
Nonsense after nonsense. Everytime I try to use my card it says banned, pending, or deleted. Which one is it! It never gives me a reason why for anything. Been having this ridiculous problem for years. I have done nothing to get “banned”. It goes on and off. Lyft >>>>>>
Too high
by Duckuber on 2020/05/24 17:52
Y’all be smoking dicks with these high ass prices
Confusing
by rachelrochel on 2020/05/24 16:59
Someone else had an old account under my new phone number and jumping through crazy hoops to update is just not worth the time!
Scamming drivers and prices too high
by #ghost.shell on 2020/05/24 10:21
Since the pandemic uber has jacked it prices up. An it keep saying no cars available when it does have a driver available once I confirm the ride the wait time is longer than expected. An I’ve been getting a lot of drivers driving in the opposite direction and ignoring my texts and calls. This morning I was expected to wait 23 minutes for a driver when he got 11 minutes away he told me I would have to wait 35 minutes so he can order his food. I was close to being late for work. I’m a essential work and depended on uber for my transports. Between the unfair high prices and scamming drivers don’t waste your time.
Disappointment
by QueenIsActuallyMyBirthname on 2020/05/24 08:38
Every since Covid 19 they don’t have any drivers out at all and when they do there all 15 minutes away and won’t pick up the ride so you have to keep calling drivers
Password rest and promotion code flows are SO frustrating!!!
by neptunerpw on 2020/05/24 01:55
So so frustrating!!!!
I figured it out...
by Yourtrustyappguy on 2020/05/24 01:50
Throughout my time of using uber I’ll admit that I’ve had many successes of getting to where i need to go. But the bad really outweighs the good here as I’ve been done wrong by this app so many times. The most recent one is a flaw in their algorithm that detects the cost of your fare as streets are busy. More importantly the aspect of it that makes the price spike up as it is a holiday weekend or weekday. The price to go to work for me went from $25 to about $50 as it is memorial day weekend. However the problem begins when I noticed there weren’t any cars nor was there any uber within 10 minutes, (i am fine with that because the cost is usually cheaper). But this time it was not cheaper due to this flaw in the system. Only because of the weekend name was there a price boost. They did not think to take it out mid-pandemic. I was forced to spend more money due to this while I should’ve spend it on essential needs but thats fine ig. :(
Terrible updates
by JoeMM1013 on 2020/05/24 00:50
Great app but terrible with updates. I needed to change my phone number and I could not call anyone to help and I kept getting the same answer about editing and pressing the top left and settings from online replies. I have changed my phone number and it kept sending verification codes to my old number that I no longer have. I would have been fine but I would like to know if my account is being accessed by someone else or not. I’d rather delete my profile before someone else accesses my account information. This is a big disappointment to me and I almost invested in this company until this terrible user friendly issue.
Never again
by t2749693642 on 2020/05/23 23:01
Never again will I download this app there’s never any drivers and when I get one the make me wait 20 mins for them to cancel
Terrible
by Em1i1a on 2020/05/23 22:58
At first it said my nearest driver was in away once i order it, it said my nearest driver is 20 min away.
Worse Customer Service EVER!!!!
by nevepatri07 on 2020/05/23 21:13
I was able to sign into my account, but because I was doing it from a new number it ask for my credit card information on file, Well I also have a new credit card but NO problems because I had A credit card bill with my information on there but not the last CVV code. Well that wasn’t good enough, they said we also need the email address that was on my account, I said that will be the one you are corresponding with me on. Long story short, I had credit on my account and the RUDE rep stopped responding to me! I even offered to share a copy of my Drivers’s license. They refuse to even mail me my credit. In my opinion this is not a reputable company. I even once had a Uber driver tell me to STOP tipping because they don’t even see it!😱
Not using Uber anymore
by Bhredjet on 2020/05/23 20:50
Decided not to use Uber anymore. During this crisis instead of supporting your employees you choose to lay them off, and moving ahead with your acquisition plan. Shame on you guys.
Never had an issue
by Hash-t on 2020/05/23 18:00
I use Uber for personal and business. I love it, wish I would have thought of it and highly recommend Uber. Never felt uncomfortable nor concern for my safety. About 90% of my Uber drivers are quite entertaining.
Uner
by Sugahoneyjones on 2020/05/23 17:38
They steal money out of your account it has happened to me 3 times already
Worst “Support”
by Jakebook on 2020/05/23 08:36
Use another app or walk. It’ll be worth it in the end. The customer “support” is abysmal and Uber is a trash company.
Awful app
by iH8teYout00b on 2020/05/23 04:07
Been waiting 30 minutes now and it’s changed my Uber driver four times. Awesome
WHY
by CreativeUsername000001 on 2020/05/22 23:28
WHY WHY WHY TELL ME THAT THE CAR WILL PICK ME UP IN 30 MINUTES WHEN IT TOOK OVER AN HOUR??? AND EVEN THEN, I CANCELLED IT. 1 HOUR AFTER I PLACED THE ORDER. HORRIBLE HORRIBLE HORRIBLE.
Uber credit card is a joke?
by otool -l on 2020/05/22 20:55
There is no way in this app I can redeem my Uber credit card rewards. The card customer service can do nothing about that while Uber doesn't even have a customer service(why?). My $280 there becomes a joke.
It’s a car ride app that sends you ads lol
by Joe82837388288377374 on 2020/05/22 15:44
You’re a car ride app. That’s it. You need to shut up until I want to use you. Your ads means that I use Lyft now!!! Edit: to Uber’s response. Stop sending notifications that are blatant advertisements for your service when I’m not using your app.
Fix app
by dominik817171 on 2020/05/22 09:52
It wouldnt let me make an account every time i would do everything im suppose to do and click on the agree Arrow it would just send me back to the beginning or it would just say error
Unreliable
by Alexis Fishy12 on 2020/05/22 08:14
This is basically useless past 12am, which is usually when people NEED rides! I recommend Lyft it was quicker!
Uber eats
by BeJeBa on 2020/05/22 03:42
My app will find me rides without an issue but when it comes to uber eats the page will never load. This is a new experience because in the past I was able to order. @Uber
Customer service
by Damian2ss on 2020/05/21 20:31
Need to do a better job with your cancellations. I was out in the sun waiting for 20 minutes for a driver and every time I would cancel they kept charging a fee!
No google map option 🤦🏻‍♂️
by Llauger on 2020/05/21 18:45
The navigation system of Uber driven is hard fo me when I am driving, please put back the google map navigation option it is easier for me when I am driving a customer. I don't feel taking down the option was necessary.
Don’t chose that app!
by oskarAlho69 on 2020/05/21 17:29
Worst app ever!! It’s always hard to use if u a driver or if you are JUST a costumer. Iva been trying to call an Uber for 2 hours and the app just don’t accept my card. Insane! If u can, chose Lyft, it’s way better!
Unnecessary Push Notifications
by Generous G on 2020/05/21 14:47
Beware, Uber will send needless advertising to your phone to hawk their other products. I hadn't opted-in to this feature and don't appreciate it. This behavior in emblematic of the company and app experience, which doesn't prioritize the customer's satisfaction so much as draining further coin from their pockets.
Rider beware
by Jasteph3 on 2020/05/21 11:31
Had one of they worst experiences with Uber yesterday. So bad that I have now stopped using them completely. I sent three protest about their driver falsely accusing me. I have had a great rating as a rider for many years but that does not matter to them. Uber can’t be bothered with the paying customer that has been mistreated and filed a complaint. They now have their drivers reporting on you and turning you in if they don’t like the way your face covering covers your face. The driver even threatened me that he would cancel the ride which would have left me beside the rode. I wore a face covering voluntarily like have everywhere but the driver did not like the way it covered my face even though it covered my mouth and nose. My covering dose not go over the nose but covers the openings. I make regular trips to this specific airport where this occurred since I am designated essential services by this airport. This covering has been accepted by the airport where the driver picked me up. That doesn’t matter though, if the driver doesn’t LIKE your covering then at the very least you will be reported and worst, like this driver did, threatened that could be stranded. Uber didn’t even post anything to me on their new policies until after this took place. Bad behavior on the part of the driver and the company. They no longer have my business.
All around pretty great
by Iris P.H. on 2020/05/21 08:22
The drivers are always super nice or just quiet but ether is one is fine, but the service is never bad and when ordering food it always comes warm and accurate. The rewards are great and you earn points pretty fast and even get to chose a reward for lvl up. I have also never had a problem with the app and never had to call customer service which is to me really great because i even have to call apple for my phone. 🤦🏽‍♀️
D
by retipolfa on 2020/05/21 03:00
My first trip with Uber didn’t even start . My Uber just didn’t want to pick up me with my bagaje ( but I let him know about it and I ordered big car ) so he just left me and took my money! . Why I have to pay for it $10 . That’s terrible .
Horrible
by maddisnnnnn on 2020/05/21 02:32
I booked a Uber to go somewhere and it told me all available cars was booked so I said okay and then it told me that I have to try again and it already took money off my card and it’s not letting me get it back I’m highly upset.
Congratulations on losing a customer
by Pauleypfromaz on 2020/05/21 02:01
Your decision to force people to cover their face has driven me away. There has been zero scientific data to prove this works at all and is only driven by your desire to spread fear.
No Customer Service
by ...tizi on 2020/05/21 01:28
I don’t usually write reviews but I feel it’s necessary to write a review within the App Store to complain about the Uber app since there’s no available customer service anymore. I’ve tried reaching out to customer service several times. The Uber app used to have a chat for delivery drivers, just to clarify I do Uber eats, but that doesn’t exist anymore and neither does phone support. In the last couple of days while doing Uber eats I have not been able to see my daily hours or being able to thank customers for giving me tips the screen doesn’t load and won’t allow me to thank customers or see a breakdown of the trip. The app is extremely laggy and while doing rides and I have to close out of it several times for it to work and being able to take pictures of the dropped of food. There needs to be either customer support available or the app needs to be drastically upgraded to fix those bugs. Please make life easier for Uber eats delivery drivers to be able to use the app without any downtime or disruptions by continuously having to close out the app. I saw the developers answer to my review and you guys said if there’s anything specific let us know. I think I was very specific in telling you exactly with what types of issues I’ve been dealing with. The app simply doesn’t work. I can’t see my hours. I can’t see a breakdown of my rides and I can’t thank customers for tipping me. It’s simply a white screen once I try to navigate to each of those pages. I hope this time I’m being more specific for you guys. Clearly you’re not reading what I’m saying. I force quit the app 20 times a day.
Payment Method Error
by Myra Elisa on 2020/05/20 23:42
After multiple tries to order an Uber ride, I continue to receive the same “Insufficient Funds” error. I was on the phone with Bank of America and even the representative couldn’t understand why my payment was being declined when I clearly have a substantial amount of money in my account. I ended ordering a Lyft ride instead. Please fix this, thank you.
Apple Pay on Eats side not working
by M4rc1tym3 on 2020/05/20 21:27
I ordered food today & no option for Apple Pay at all.
Great app
by Squirrelbutt-tube on 2020/05/20 15:06
Works great usually. The accepted payment methods is a little annoying. As long as my card has enough money it should work but it’s whatever. That’s not really relative to the app functioning properly and runny no smoothly. Which it does run without problems or crash’s. Though if you decide to schedule a trip cause you live in a small town or because of covid there aren’t as many drivers. Just know that it doesn’t actually mean schedule but more along the lines of a driver shows up at any time 30-forty minutes before you scheduled your trip, charges you for it, and then drives off right before your “scheduled” time for pick up. Was late for work, because of this bs. It’s not scheduling anything if the people don’t arrive at the pre arranged time or “scheduled” time.
Overcharging
by zaqwscll on 2020/05/20 13:00
They will charge u extra fees because there drivers are to far away. And they don’t ask you about the fee before adding it.
Uber DRIVER REFUSED TO RETURN MY CHILD ASTHMA MEDICINE
by breezybopppppp on 2020/05/20 04:57
I LEFT MY BAG FROM FAMILY DOLLAR ON 5/18/2020 in the back of my Uber driver car which was my son underwear and my daughter asthma medicine I contacted Uber they put me on a call with the driver he TOLD ME HE WAS IN BED AN HUNG UP THE PHONE after I had to spend 36$ for a ride that was 10mins away added a stop that was 13.99 just to go into the family dollar for 5mins the driver couldn’t wait he said ok it’s against his rules his car his rules MIND YU THATS THE FIRST DRIVER BEFORE THE THIEF NOW I REQUESTED ANOTHER UBER WHICH WAS 25.99 THE WRONG ADDRESS WAS PLACE IN FOR DROP OFF HERE COMES ANOTHER CHARGE 10$ AFTER SPENDING 77$ FOR SAFETY ITEMS FOR MY KIDS AT FAMILY DOLLAR ALL TO FIND OUT I FORGOTTEN ITEMS NOT JUST ANY ITEMS BUT MEDICINE FOR A 6yr OLD DURING THIS VIRUS UBER HOW DARE YOU I HAVE ALL DOCUMENTATION THIS IS GOING BEHIND JUST A RIDE MY CHILD LIFE MATTERS!
Bad service
by Tigererreretiger on 2020/05/20 03:54
It’s really annoying when this app can’t even give you an accurate time of arrival, oh and to also let the rider know that their driver may have “multiple trips”, so therefore the driver may take 30+ mins additional time to come get you from the initial given time. I’m a platinum member for Uber and I must say that the service I’ve received had not been satisfying.
Wat Happen 2 Uber/Uber Eats!🤷🏽‍♀️🤦🏽‍♀️👎🏽
by GMD aka MsDiva on 2020/05/19 23:36
So lately mis-information or communication when ordering (mind u I’m very detailed & specific) on Uber Eats app. Then wen using Uber then driver always gettin home address wrong on wen they arrive wen though its private house they still drive across from or go pass 2 next house. Also back in February of this (after lookin @ reviews is very common) wen I had appointment @ WIC office & (foolishly) use Uber shared ride they went past my stop to drop off other person who crossing 181st bridge then app told driver take a different route that took even longer after droppin them 2 take me back instead using the same route that was easier & quicker. I ended being the ride w/my baby 4 almost 2hrs since being picked up from my home address. I was late & had wait other ppl who had appointments before I was seen. Even though the driver was very apologetic that doesn’t erase the fact there’s has a been a ongoin issue w/Uber gps route. Another incident in January wen tryin 2 somewhere by a certain time 2 the Uber gps told her take a different then wat me & my spouse knew a much quicker route then wat was suggest which cause us 2 delay & stuck in traffic longer then should’ve so ended up being late so didn’t make in time. Reported both incidents (customer service is the worst since recent updates) 2 both Uber/Uber Eats I receive messages statin that I couldn’t get refund because traffic isn’t an excuse, but it is wen given (wrong) directions that causes u 2 be stuck in traffic both times. Also watz up wit prices goin up after a few mins of openin the app😐. More work needs 2 be done before I change my rating especially; wen tryin use app to update personal info or wen tryin 2 link w/third-party (ex. Earny, Ibotta, Rakuten etc) instead I get error message stating unavailable update try again or something went wrong. Please try reload again. Now wat am I suppose I do now! Oops I can’t call I guess I send this message through this review. Smh.
Too MANY UPDATES.
by Ronald Eaton. on 2020/05/19 18:06
Terrible APP 👎🏻👎🏻👎🏻
Waited 15 minutes for the driver to cancel my ride
by ChristoO718 on 2020/05/19 15:19
I sent 3 text messages and 2 calls I did not cancel the driver did but I still get charged a cancellation fee because this guy doesn’t want to move his car. Uber is a joke overpriced crooks..
STILL needs improvement
by BambiRaptorrr on 2020/05/19 13:47
After several years of using uber, there have been some major improvements to the app, but the two biggest things that irk me are the fact that the GPS is horrible and 50% of the time sends the driver to the wrong place or doesn’t give them accurate directions to locate your pickup point, and the fact that it will give you a window of time estimate for pickup that’s about half what it ends up being. It’s just annoying and part of why I try not to use the app unless I have to.
Discriminatory company
by musashi61 on 2020/05/19 13:04
Don’t drive for them. I was shut down for a day on a baseless accusation of denying a ride to a support animal. I was cleared after being out of business for a day with a weak apology and no compensation for the business I lost during that day.
Uber Drivers
by Lōy@l Rider on 2020/05/18 22:18
They will cancel on 20 minutes drop offs because they don’t feel like doing their jobs. Sometimes they have no drivers out at all.
No cars available
by peachy 1821 on 2020/05/18 20:18
When I need to use the app it always says that there’s no cars available to try again in a few 👎
STARTING MAY 18 YOU MUST WEAR A MASK
by sgbshgxghcydyc on 2020/05/18 18:25
I’m literally stranded at Walmart right now because the app failed to inform me that you will not be allowed to ride if you do not have a face mask (I can only use latex free masks. I could have worn one if I knew about the rule but I only have 2 left and I wanted to save them for work). I rode to Walmart in an Uber without needing one and then AFTER I bought my groceries and waited THIRTY MINUTES for my ride, I was told he can’t drive me. Not the drivers fault at all, it is the apps fault for failing to inform people about this change. There should have been a pop up when I opened the app or I should have been told by my first driver. I’m out $16 and I’m sitting in the Florida heat crying because I don’t know how I’m going to get home.
Uber is cheating their customers
by DaneDank on 2020/05/18 17:04
I used Uber for the first time recently during the quarantine. The suggested route on the app was clearly longer and going to cost me extra money to get to my destination. I took a different route that was clearly shorter and still I paid the full price of the longer ride. I’m tired of corporations doing everything they can to line their pockets off of working class citizens.
sLOW
by quepeachy on 2020/05/18 17:03
yall drivers are mad slow
App update
by israelmah on 2020/05/18 14:18
Y’all need to update the app for I phones cause when I put in a request to go somewhere it says there’s a problem processing your request I did EVERYTHING with it and it’s still doing the same thing I wish they had more driving apps for Puerto Rico cause I hate Uber. THATS WHY IT DESERVES ONE STAR and not even that. When I ordered my food items was missing I do not like your app.
Back in time.....
by Rico's II on 2020/05/18 05:12
This is a update review from my incident that happened on 01/19/2020. People we are the ones who can decide the future of Uber.... I keep watching all the others reviews.... is simply... don’t use the service. I don’t think like thousands of people are wrong with this company and is great costumer service... They promised all sorts of solutions and still doing very wrong. My incident was weather related and charge $20 extra for detailed the car.It was raining and I have no control for the weather.... Now this is for Uber: I work for airline industry and a big name company; Do you want me to charge you every time you created a mees or broke something in our seats. And believe me ... Is been talked to the airline about it...you will not have enough money for the cleaning and repairs. But at the end people we decide who will stay or not. USE YOUR JUDGMENT...
Uber price an wait
by skychris on 2020/05/18 01:10
It’s ridiculous how they charger you so much for a ride. An you have to wait 15 to 20 minutes, then when you wait that long. Bam, the Uber person cancel The ride. So now I have to wait again 18 to 24 minutes for another Uber ride. Also they have me a discount for riding with them so much. 25%, 7 dollars off your ride. They shoot the price up so it look like they gave me the discount. My normal rides to work are 15 to 18 dollar. With the discount it 25 dollars to get to work, so 7 dollar off make it 18. Y’all not giving me a discount. I been l loyal customers for over 4 years. An I’m still a diamond member which I suppose to moved up. But they keep me a diamond member to be slick.
Uber not good
by christoloper on 2020/05/17 23:32
So yesterday I bought an uber for a future and then they came and then the person couldn’t wait for 10 mins I didn’t know how to do the future then he cancelled then I got another one and after that the person came and then cancelled after that I got another one the same thing happened after I got the last one then he came and after he was there I was about to call him he cancelled so Uber is not helpful at all and I always used them
Platinum user
by jestkingz on 2020/05/17 13:42
Platinum user and still getting people 10-15 mins out ....try Lyft or maybe go back to cabs since Uber wants start playing say time game....you already proved you can keep the algorithm decent why downgrade Update:driver arrived said same thing. Update: well though I am not paid to help you fix your app ...a simple fix is allowing free cancel of outrageous times...maybe a system that the rider pushes cancel and the driver can verify a cancel without a fee as I hear time after time they are tired of the same bs
Changes in prices back to back
by lil.cubb on 2020/05/17 05:32
The price is never consistent, one minute your ride is $11 the next it’s $30. Highly disappointed at the moment.
No 2 person allowed
by Chytown Gibbs on 2020/05/17 02:01
This world is messing with our heads with this Covid-19 . I was requested a Uber to take my Goddaughter out mind you she is only 5 years old. The Uber driver arrived at my pick up location I was wearing a mask and so was my Goddaughter the Uber driver said only 1 person. I with a 5 year old what I supposed to do send her alone and request another driver. Not happening. Since The Uber driver refused to take us both that is discrimination and wrong I understood 2 adaults but this is a child. I used another Service Lift and they did not mind me taking her. I guess Uber drivers don’t want business from me then someone else would. No more Uber for me ....
Terrible
by choisarah on 2020/05/16 20:49
Literally the one and only freckin time I’ve needed them they was no cars nearby when I was stranded and didn’t have a ride home. Waited for 30 min cause it said it was looking for a ride and never did. Terrible.
Constantly canceling
by Pool0.o on 2020/05/16 20:09
If your drivers aren’t going to do a ride they should not accept it. It waste our time! I’m n the navy and due to constantly going underway I don’t have a car do it doesn’t get towed. I decide to schedule a trip from the night before so I can make it to base and it’s ridiculous that’s your drivers constantly keep canceling rides making me wait wat longer than I should. I used to like this app but now is just a waste of time.
Can’t even use the app
by QuakenQuake on 2020/05/16 18:48
Don’t even know if the app is any good or not because I can’t even get past where you enter your phone number. It just says “Unknown error try again later” every time. I have tried it for about a week, still same error. I’ll give Lift a try.
Not Working
by JustaMirrorfortheSun on 2020/05/16 17:17
I don’t know how to change the language in Uber. That’s an error. It is not good. That’s wrong. I will not install it because not changing languages. That’s only English. Bad app. It will not be good. That’s what it was and what it was I don’t like to say it is a bad thing but it was not the right one and it will get better but I cannot is not the day you can go to the car and go to the house and go to the store to go to the house and go to the house to go to the car transporter was a bad thing to get to go to get to my car so I’m not going home I will be there by five I will get it right back in a little while I’m not home right away I’m going home to go to the car transporter was a bad day and it will get a little better I just got to go to get my new house to get the house to go to the house to get the house to go get back and go to the house and get it right now and go to the house and get back in and car is there no problem I’ll get back in the house to go to the house to get the car to get the house to go get to my house to go to the house.
Needs to Change Cancel Fee
by phantomguild on 2020/05/16 15:42
There are countless times when I’ve called an Uber a set time ahead to account for the driver’s travel time and traffic so that I can arrive on time to my destination. Usually, work. Some drivers will pick up the ride even though they’re 3x the distance from someone who’s actually in my area, so my wait time is longer. I’m writing this review now because I ordered an uber, which was picked up by someone 13 minutes away, and he got here after 25 minutes. Now I’m late for work (at an urgent care). I was discouraged from cancelling the ride to find someone that’s closer to me because of the cancellation fee, but this needs to be waived when the amount of time it takes for the uber to get here increases when the driver remains in the same area. I tracked this man’s progress towards my home and he was stopped at one place for at least five minutes on his way over. There was no traffic.
Ridiculous wait time
by Mrssavy1 on 2020/05/16 15:19
It’s been absolutely ridiculous the wait time for my rides to work for the past 2 weeks. When I checked with lyft, there is someone 3 minutes away from me, but in the same moment I compare Uber’s distance, it’s like 7 minutes away without fail, so I had to start using lyft to get to work after yesterday. I ordered a ride at 8:49 and it’s 9:02 and my Uber driver STILL didn’t wasn’t there. I have been using Uber for 3 years and The benefits just don’t amount to anything at all. There are actively drivers that are closer to me but I keep getting people who are 7, 8, 10 minutes away!! It’s not adding up and it’s inconvenient.
Fix the prices please
by fifry on 2020/05/16 14:25
I don’t like how y’all went up on the prices for a 8 min ride it’s literally $17 dollars and I’m trying to get to work it’s wasting my money everyday
Resent update
by chris6732450 on 2020/05/16 14:07
I’ve been using Uber for a few years now and have never had an issue getting a ride. The app was updated 3 days ago and I haven’t been able to get rides since, it always say no cars available. I’ve uninstalled and reinstalled the app, made sure it was updated, I even restarted my phone thinking it was my phone and it still will not let me schedule a ride. Please fix. I use this app almost everyday to get to and from work.
How do you rate a service and not just the driver?
by Bunnytorabbit on 2020/05/16 11:13
The only rating/ help is provided through an individual driver, but what if you start seeing something flawed you want to communicate, about the service or app? You simply can not. Or have to do through hoOps to do so, and that is always telling.. if a service has a difficult feedback/support loop- which it does for customers and drivers alike- how good is it really? Or is it just “dodging” this aspect ( 100 percent it is but hey, you are entitled to your opinion). I’m just a beast of habit, it’s too easy to order an Uber, it was something linked to work pre-pandemic as well, but otherwise I would say beyond knowing people will just use your service because of the easy factor, you offer nothing. And that makes me a little queasy, when I knowingly use this vs alternatives. Probably will try to reduce that as best I can.
Random price changes
by vesper is the way on 2020/05/16 09:22
How come my ride prices go up without any reason why? I took a picture of the quote, got to my destination without any problems, and it got raised. But they couldn’t do anything.
Pessimo
by teomaco on 2020/05/16 05:41
Usavo jump, ora ti obbliga a scaricare Uber , cosa che ho fatto ma non c’è traccia delle bici...
Unable to use Venmo promo code
by shtevenshter on 2020/05/16 04:03
When I added the Venmo promo code to my promotions and then was about to place my order, the Edit button for the promo codes does not work. Pressing it would do nothing. This was frustrating because it also doesn’t work on Android. There was no way to use the Venmo promo code, which wasted my time.
Worthless and Undependable app
by genjhzd on 2020/05/16 01:41
Overcharges and will say no drivers available, how tf there ever no drivers?
Scammers on here
by katiluxle on 2020/05/16 01:16
So please be careful I have ran into so many people that will accept my ride and sit there for about an hour until you cancel the ride and pay the 5$ I’ve lost job interviews because of this and other things literally hate this app but can’t use anything else so I’m forced to use this crap I swear as soon as I accept a ride they sit there for 30 mins or more until they finally cancel the ride
Watch app doesn’t have the option for UberX
by Terrence McGinnis on 2020/05/15 22:18
Watch app doesn’t give you the option to select UberX, only Black. Can’t contact support because they give you some canned response and don’t read what you type.
Not enough staff!
by Nichole Andrade on 2020/05/15 19:10
It would help if their were more Uber drivers available and anytime I’d load the app it would say “No Drivers Available” like ok this doesn’t help me when I need to get to some place!
No Support Contact
by Odaimi on 2020/05/15 16:21
Uber used to be very responsive when I had any issues. It used to be very easy to reach a real person. You could email them or send an in app message. Now, It seems like uber has done everything they can to avoid customer complaints. If your problem can't be resolved through the help center, you don't have any other Support options. No contact us option in the app or on the website, and emailing no longer works. I will never pay for a service if I can't get support for it. I guess it's time to use a different ridesharing app. Bye Uber.
Updates
by jdrjj on 2020/05/15 15:36
Please stop with the updates !! I get them one a week ..It’s getting ridiculous.,,
Good drivers but awful UI
by InkyLines on 2020/05/15 14:25
Dear Uber, Stop flooding my app with your eats and other stuff. I open it for a ride. I'm about to give you my business, stop making it a hassle to find a ride or see the map. I don't care about uber eats and there's even a separate section for it. STOP IT ALREADY. The drivers I've had have been good. The fares are usually reasonable though they can get excessive at certain times so watch out for that. The issue is with the app UI. I don't care a fig about their eats part and the more they try to shove that down my throat the less likely I am to turn to uber. Its only gotten worse as time goes on, too. Just make a separate app for it already.
DONT USE
by AppleUser-01 on 2020/05/15 11:52
They charge you money for cancelling to “compensate the driver for their time” But I’ve waited 14 minutes for a ride only to have a rider cancel on me after waiting for 12 minutes. Where’s MY compensation?
This is TERRIBLE APP
by Thedoll💕❤️ on 2020/05/15 10:25
its unfair that u make people wait absurd times and still charge them thru the roof. As i type this an uber is 18 MINUTES AWAY and i’m still paying regular price for it. Its unfair that i am waiting 20 MINUTES FOR A RIDE DOWN THE STREET AND I AM BEING CHARGED 11 DOLLARS COME ON IT DOESNT ADD UP
The dumbest app ever!!
by Pecks sh on 2020/05/15 02:53
If you want slow, in competent drivers, uber is for you. Want to go the long way around and pay an extra far? UBER IS FOR YOU. They have the most idiotic routes that take longer and the most idiotic drivers that are so slow and cannot for the live of them find an address. Normally I wouldn’t leave a review if incidents only happened once or twice but consistently being late due to slow ass drivers even when you’re paying for UberX is not okay.
Meh
by lovely_aliss on 2020/05/15 02:25
It’s more reliable than Lyft. Never has me waiting to get a ride but $11.18 for a 9min drive come on now Uber. Not everyone has money for that so I guess I’ll be walking home for a hour
What a scam
by larsgullin3 on 2020/05/14 20:36
If you have any issues with Uber good luck trying to get in touch with customer service. I have been trying for an hour and still no closer. I didn’t order a ride pass but they charged me anyway Least friendly app I have ever used. A real scam!!
Poor Service
by Fine Boy King on 2020/05/14 19:27
Uber needs to hire more drivers, laying off most of your employees was a terrible idea and there are ppl who rely on your service to get to and from their destination.
Car seat
by thiswellman on 2020/05/14 19:01
Uber should provide car seats and booster seats to the drivers for us parents we do not wish or want to walk around in the destination with a big car seat or booster and because of this me and my son get rejected from the Uber drivers for not wanting to carry a car seat in the mall with us so we end up getting stuck and walking home cause certain Uber drivers don’t have a car seat or booster seat
Minor gripe: Inconsistency
by ZoroMozoro on 2020/05/14 17:36
I understand that fare is supposed to be inconsistent due to a plethora of reasons especially right now during the COVID pandemic. I’m all about supporting Uber and it’s employees as well, but paying $18 for a 4 minute uber is ridiculous. We’re all struggling and the same ride not even a whole day prior was $10 which is still more reasonable than $18 to get to and from work.
All about the money, but the service is worthless.
by bumborlass on 2020/05/14 01:27
Deleted Uber because of the co$t. Re-downloaded because they offered free rides to essential workers at hospitals. I attempt to use the code and am told that I Uber is “unable to determine my location.” (Side note: I’ve taken PAID rides from the hospital before with Uber). So I try using my “current location.” The location they select for me was 7 minutes away from the hospital. I try to edit and was told I could not. I call the driver who understandably does not want to reroute. I ask him to cancel. He did not. I cancel the ride, and am charged a fee for a free ride, I never received. I send this to Uber. I’m given Uber credit. I try to set up a ride, “unable to determine my location...” so no I’ve lost money on a free promo and still can not get an Uber ride from my location.... what will I use this Uber credit on, Uber? I’d like my money back. Use this app at your own risk.
Notify pass about No-front-seat’s policy
by heraat. on 2020/05/14 01:00
Notify riders on the new capacity of Uber cars as they request a ride in which Uber X is 3 pass and XL is 5 pass from now on due to the Covid-19 precautionary. Otherwise, you will rise a great amount brawl between drivers and passengers at the time of pickup.
Literally the future
by edgehd on 2020/05/13 17:27
This is the future
Sabotaged probably
by Doodsee on 2020/05/13 16:58
The app doesn’t work as good as lyft. It is less intuitive. When i choose one of the payment methods, nothing happens. Therefore i cannot schedule a future ride. Why is this app so bad when it is needed for your business. I prefer uber than lyft but i have no choice but to go with lyft. BTW, app was just updated.
Gift card
by zxums on 2020/05/13 05:53
I can’t use my gift card without a credit card what’s the point of a gift card..
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Wait time due to GPS issues
by willanythingbedone? on 2019/09/18 20:37
I have used Uber on several occasions, mainly without issue. I have always been pleased with their quick response, but today was a horror show. I ordered the Uber at 8:50 am. My confirmation said the car was 2 minutes away. I could see on the app where the car was and where it was trying to go. The driver was trying to follow the GPS which was telling it to drive through a school complex. Living just the other side of that complex, I know that no public traffic is allowed through those roads during school hours. What was frustrating was watching on the app not once, but 4 times, the driver trying to drive through the complex on roads that were closed. When all was said and done, after getting directions from a school security guard, she finally made her way to pick me up at 9:20am. I was waiting on the street with my bags for 30 minutes as I watched all of this unfolding on the app. The driver was very polite and apologetic, but the bottom line was this...I was aggravated, and late for my appointment because of the GPS sending the driver through non public roads, and the driver not figuring out that it was not possible to go the way the GPS wanted her to go. Waiting until your fourth fail attempt is too many before you ask for help or find a plan B. I have always been a supporter of Uber in the past because of their past service, but after this episode, I may have to think twice about using them.
Needs Work
by connelv01 on 2018/06/05 04:32
Firstly, let’s talk about the poor GPS system Uber has as of late. I’ve have three Uber’s cancel on me in one day while I was trying to make it to work on time bc Uber put the wrong location for my pickup even after I chose my home as the pickup location. This has happened on several occasions and I had to dispute cancellation fees and ride fees. Then, on more than one occasion I had the unfortunate case of my Uber starting the trip without me in the car and I had to cancel the ride and again dispute cancellation charges. And last but not least I want to touch on the Ride Pass and why I advise that you don’t waste your money on it. The way the Ride Pass is advertised you would think that you get a set fare for all of your rides as long as they’re within New York City. Well that couldn’t be further from the truth because as it turns out the “set fare” only applies to the places (to and from) in which you were going when you purchased the Ride Pass. So let’s say you were going from home to work and they gave you a set pool price and a set X price that only applies to you going from home to work and back. Every other ride is priced at the flat rate fare and it’s subject to change every time. All and all it’s a scam, ten dollars isn’t much but it’s the principle and the false advertisement that’s going on with the purchase of a Ride Pass. So if you want to save yourself ten dollars I say skip on the Ride Pass and just stick to the regular prices.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Not a fan of the rating system
by Ari- ell on 2020/02/07 20:44
Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Drivers problem
by svalentine691 on 2019/03/21 01:23
Okay this has happen to me about 4 times now, why am I waiting a whole 10-30 mins for a driver to leave the same area they at? Like I am waiting as I am typing this and it’s been 20 mins already man, The driver been at one station for a while now and I really am trynna go home, I get tired of waiting after a work day man but like I tried to cancel this and it tells me I might be charged since the drivers on the way, what? I’ve been waiting and waiting and waiting that’s why I’m trynna cancel, and the driver is still in the same spot but I might end up being charged because I ordered an Uber but they taking they time to get here and so I’m canceling the Uber. I might be charged for that reason. WOW! Also this is an issue for me as well I don’t know why but recently after having a ride I get out the car to tip the drive and then I get a notification from my bank saying refunded, I didn’t cancel my ride so why am I getting my money back and they’re just wasting time on me, I mean don’t get me wrong I love the free rides and all but I don’t want to cheat them off their hard worked money, they earned it so I want them to have it, and yes this happened today this morning, so get this fix or I’m gonna keep up with these bad report on bad y’all treating your drivers...
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Over charge for Delay!!
by zaivek21 on 2018/11/28 21:59
The Uber driver that picked-up my trip had an estimated time of 6 minutes and the main reason for me to request a cab was because I was running out of time and the driver didnt arrive on time but in 12 minutes. That is a huge difference for a wait time. If I had cancel the trip because my driver was taking longer than I would have been charge a fee. How is that fair? On top of this, I had to change my destination so a re-arrange the new address but, the driver took twice the time which charged me an exaggerated amount for a faster drive. Why does it happens like this if besides taking long for it to arrive for pick-up and longer time for the trip I get charged more!! That is no help at all!! Not convenient at all!!! Uber has to be more conscious on the availability of cancellation of a trip if driver is taking longer!!!!! So, as well as there are benefits from using Uber there are some inconveniences. The most outstanding one I will say that is the estimated arrival for a pick-up. The app should not allow drivers to pick-up a trip of more than 5 minutes or even just 5 because it usually takes at least that or more. That is a waste of time as a customer since one of the main reasons we might be using this service is because we are in a rush, so we don’t have that time.
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71,884
Current Version (3.405.10002)
4.0
1,199,501 total
 5
1,023,194
 4
79,725
 3
28,431
 2
15,744
 1
52,407
Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.58
47
1
ride
12.36
34
1
cab app
9.94
2
uber panama
0.00
2
uber
374
1
cab service
54.10
1
uber app for driver
54.34
1
black car service
0.00
car service app
0.00
hoover taxi
0.00
trancit car
0.00
taxi limo
0.00