Screenshots
Keyword Volume Hits KEI Rank
cab service
54.10
17
1
cab app
9.94
14
taxi
15.58
14
ride
12.36
12
1
car service app
0.00
10
uber app for driver
54.34
3
uber panama
0.00
1
uber
374
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Buggy GPS forever
by Shail_patel on 2020/12/03 00:02
What a waste app, always picks up wrong drop off and pick up location since last 4 years. All of a sudden starts rerouting in the middle of ride for no reason. This is the worst app on this whole planet. Least reliable and efficient, I would say not at all reliable. Seems like developers are least bothered in designing an efficient Uber app or fixing this problem which has been permanent by now. I would have rated negative had there been an option!
Took money without knowledge
by kig bick on 2020/12/02 23:34
Never got an email or anything but they decided they wanted to sign me up for the uber pass and take my money without me knowing nor do I even use this app. Have been trying to get ahold of someone for 3 days and still can’t find a help number or anything! It’s ridiculous I can’t get in touch with anyone your help menu is the most useless thing I’ve ever had to try to use. By far the worst company I’ve ever dealt with. Apple never do this and gives me my money back. Your on something.
New App Glitch
by theRisSilent on 2020/12/02 22:50
Lately when I have a lending ride and I open the app it takes me to the home page as though I need a new ride. It oft takes a while for the app to reload and give me information about my ride. Very frustrating!
No way to dispute cancellation fee
by Vik1111123 on 2020/12/02 19:31
If the driver didn’t come to your address and not picking up the phone, u will be charged a fee for not taking a ride. So basically u can end up without a ride and have to pay for that !
No ride
by estepinna on 2020/12/02 16:45
I’m a long time customer Now I’m trying to get a ride and for some reason I can’t comunícate with you
Worst ever app
by havemas on 2020/12/02 16:08
There driver will cancel when you asked him to wait for you and put huge bill on you. The annoying part is that they will force you to use Uber card to pay for the cancellation and not allow you to pay the next driver.
It’s hard to tip the drivers.
by wcddgvhjkn on 2020/12/02 00:50
On my way there I had to try and try again to tip the first driver, when I pressed on the button nothing would happen. No it was not a reception issue I tested that. Eventually it just started to work. Now after my second ride back home I cannot leave a tip at alI, I press the button again nothing happens. This is very irritating and shows what a poor quality app this is.
Glitches
by dreadgawd on 2020/12/01 20:33
It doesn’t update the location at all. I’m in a ride as we speak and I don’t know where I’m going because it won’t update on the app even after being updated. That’s concerning
Terrible Customer Service
by 5193$,'soe on 2020/12/01 18:17
Really hard to find a phone number to talk to someone when something goes wrong and then the phone number dose not even work, says they can’t support phone support at this time. Didn’t apply a promo code correctly and then charged me an additional $5 and can’t get it corrected. FYI 1-866-268-6964
Pricey
by Gigi Everheart on 2020/12/01 06:28
Yes, this is a complaint. I was charged $24.99 per month and I do not remember signing up for an Uber pass. If I were Uber, I’d like to enforce a system to protect users from getting their credit card details stolen. There was fraud on my end and I do not appreciate how a company this big has bugs to fix. Fix this problem and if possible I’d like a refund.
Can’t update payment method
by Rachel N. S. on 2020/11/30 17:41
I remember why I stopped using Uber years ago. Can’t update payment methods, and of course I had terrible service. I’m here in Austin on business and the company uses Uber, and I had terrible service again from the airport and we will see how it is going back to the airport. Lyft has always been better to use and people are respectful.
Not user friendly
by Limmery1718 on 2020/11/30 14:33
I hate it almost every time I have to use it
Charged for walking
by Uner rider 1 on 2020/11/30 11:15
Charged me and didn’t even confirm a ride i want my money back
Random Surges
by dkjdjsowpoajs on 2020/11/30 03:44
I always used Uber because it’s quick and reliable. However, the last few times I switched to Lyft. On two separate occasions, I had an Uber scheduled at around $30 & $40. Then, both times, I received a notification that there was a surge, so the prices were going to increase- understandable. Both times the cost went over $100, which I think is ridiculous. When I checked Lyft, it was around the $30 and $40 price range. Anyway, that’s my only issue with Uber recently.
Deceitful pricing surge caused me to leave Uber
by Johannuslq on 2020/11/30 01:52
I was ordering a trip back home after dinner with family. The price listed was what I would expect, around $37. I order the ride, and this amount get charged to my card. The I see a pop up say that my ride will be more expensive. I accept, because I assume it a reasonable increase. However, THE APP NEVER SHOWS ME THE ACTUAL PRICE after the increase. It is only when I get home that I realize that my card has been charged an additional $127. I reach out to customer service, but I only get canned responses basically telling they are right to do that and to basically F off. This way of up charging felt deceptive and unethical. Had I been shown the final price after a BS 5x charge I would have immediately declined. Buyer beware of shady practices and obfuscated pricing increases!
Uber stinks
by tangertots on 2020/11/29 16:04
Man, trying to schedule a ride for my out of state disabled mother to the airport and Uber just cancelled her scheduled ride as she was waiting on the curb in 30 degree temps. They also charged me unexpectedly for the driver waiting for 5 minutes the ride before, but I didn't know that there was an additional charge until after I had tipped the driver $10 for his patience. They should notify you of the excess charge. I’m a Lyft person now, Uber stinks.
There is a bug with payment method
by Sherif_b on 2020/11/29 12:12
I’m always using credit card to pay for my rides, recently I had some fund credited to my account as Uber Cash, after using that cash the app kept asking me to refill the Uber Cash with no option to pay with credit card. I had to delete my credit card info and insert it again to go around that bug, please address in the next update.
Service is getting worse each day!!!
by Luigi Ares on 2020/11/29 00:41
Your drivers are behaving bad, they cancel the trips and we users have to accept that without any consideration... but when we cancel a Trip because driver is delaying to much, you ask us for a “Cancellation Fee” to honor the driver??? Come on...
Uber Eats
by Tumslee on 2020/11/28 23:31
Really disappointed with the food option in this app. I had 2 different promotions that clearly said they could be used up to 14 days after receipt. I created my order and when I went to check out it said both promotions had expired. I’ll be using other food apps that honor their promotions instead.
Disappointing and Expensive
by sadjulieiu on 2020/11/28 22:18
Multiple times while using this app I have been showed a rough estimate of the cost of my trip, only for the actually cost (after I’ve ridden) to be completely exuberant and unlike the cost I was initially showed. The app gives me no explanation, and I never do anything to warrant the extra charge. I once was taking a trip to the town over and the estimated cost said it would be $30-40. As a broke college student, this amount pained me but I still took it. After arriving to my destination, a full $120 was charged to my account. After an hour of trying to find anything I could do to negate this as I knew that was my grocery money for the month, I was able to request a refund somewhere in the app. They gave me a dollar back. Thanks, Uber. Maybe try Lyft instead.
Really annoyed
by polarbear=:( on 2020/11/28 20:26
Uber is very unreliable I went to request a ride I have $88 of Uber cash and they keep saying my payment method is unavailable so I sent a message to Uber and so far I’ve been waiting for a “expert” to message me back for about an hour now and I have somewhere I need to be I’m probably never using Uber again for anything
Broken
by instagram/allexxpf on 2020/11/28 18:44
I had an emergency and needed to use this app. I tried putting in my debit card information, then it hit me with “Payment method unavailable. This payment method is unavailable at the moment. Please switch your payment method to request a ride.” I’m using a BoA Debit Card which is a common payment method! Why is Uber not letting me pay with that card? When going to Uber support, all they tell you is “You’re probably putting your payment info in wrong” all my stuff is correct! And if that doesn’t work, they tell you to “buy an Uber gift card OR use another payment method” WHAT?? They are making me jump through hoops just to get a ride. That’s it, I’m just going to use Lyft instead. STAY FAR AWAY FROM UBER
Trash
by lilhomie_316 on 2020/11/27 18:09
Very Horrible Service
App support so poor I don’t want to use Uber
by figjam123450 on 2020/11/27 15:59
I took a recent ride, and had an issue when trying to tip via the usual link within the app — I received some error about an issue with my payment. When I tried to resolve via Uber’s app support, I received generic replies with basic instructions on how to use the app, again and again, regardless of how I attempted to respond/explain. The lack of an ability to address a real problem that’s outside of the support template Uber has put together is frustrating to say the least, and is the reason I won’t be using Uber any longer.
Uber has had a HUGE DECLINE
by Alexgcosta on 2020/11/27 12:11
Uber used to be good in LA. Now it keeps asking us to confirm a higher price ride then cancels if we don’t accept it. Waste of time and money. Lyft all the way now!
No cars
by Dottie1215 on 2020/11/27 11:29
Used twice in the past and then when I really needed it there are no cars available. Then it tells me there is a error with my payment method. Don’t understand, it was the same as I used in the past! Ridiculous!!
Not good!
by DiscoNic2004 on 2020/11/27 09:25
Always tells me it’s calculating drive but never, never gives me a driver. When it does give me a $ “range” it’s always double what Lyft would charge me.
To much money
by ppeop on 2020/11/27 04:48
They charge way to much money for no reason I just don’t understand why it’s so much when I’m going 20 minutes from my current location
payment
by leeeyaa on 2020/11/27 02:45
not sure why you aren’t able to use cash app or prepaid card... very inconvenient.
This is a prepaid phone and they can't wrap their heads around that
by jdjd BBC bfkskdjd on 2020/11/26 16:42
I just got this number and it was already registered to Uber from the previous person. Uber won't let me sign up with this number it keeps asking me to try to login and obviously I can't do that. Customer support sends me the same generic message again and again they don't read my responses
Absolutely great! But could you make it less battery draining?
by pathfinder2117 on 2020/11/26 16:19
Absolutely phenomenal !! We used it to get around New York like a dream, although we had one problem. The app was draining our Mom’s phone battery and by the time we wanted an Uber, it was close to shutting down because it was already low on battery! But overall a brilliant app!!
Horrible international brand
by lekki customer on 2020/11/26 12:02
Uber should consider going out of business. Their customer service support is absolute rubbish! Their drivers are rude and nonchalant and make you wait long intervals to be picked up. They lack the skill and orientation to run a international buisness. Uber is so much better in America, specifically smaller states like R.I and M.A when you get to bigger states like N.Y.C and Lagos Nigeria the customer service drops. One day I will get into Uber and record all of the mishaps with Uber and post it online because that seems like the only way they will consider customers feedback and make the necessary changes
Lame
by jesdom90 on 2020/11/26 11:21
It was cool until they started tripling the price. Who’s gonna spend 60 dollars for a 9 mile ride? Lyft gain a customer. You guys lost one
FRAUD
by LRD9184650& on 2020/11/26 08:46
I am being charged for Uber Pass (whatever the hell that is). There are instructions to delete the subscription that I never enrolled in, which do not work, and there is no contact information for Uber.
UberEats app UI is bad
by higherdefender on 2020/11/26 07:13
Uber main app is great but the integrated UberEats has many features missing and is buggy: can’t call driver, help button sometime doesn’t work, etc.
Bad design re: offer code redemption and issue resolution
by Zylphryx on 2020/11/25 23:06
Was sent a $30 off UBer Eats. I thought about placing an order and applied the code but then cancelled the order to use later within the offer period. When I tried to use it, I got a message saying the code had been used. There is no place in the app to report issues, so I am having to resort to reporting via a negative review. For getting a ride, this is a decent app, but my experiences so far with Uber eats is less than acceptable and the main reason I am leaving a one star review. I’ll be running with Grub Hub, thanks.
Use to be able to order food
by tasha8244 on 2020/11/25 20:23
Why did you take away the order food feature don’t everyone have space on there phone to have two apps. Like if I try to order food on here it just takes me to download Uber eats like why can’t you just keep it simple? I don’t have space on my phone for two apps this is ridiculous that it’s the same thing but can’t keep it on one app like how they use to. I would use both features in one app now I have to have to apps for both features. It was more convenient and made Uber different and better from other apps when they had it like that.
Awful just awful
by Ginger&I816 on 2020/11/25 19:58
Awful
No help
by dazanik williams on 2020/11/25 18:41
Yesterday I applied $120.00 to a uber gift card at family dollar .I missed work due to not being able to get trip . Pls help
Screw Uber
by drewdog666 on 2020/11/25 11:31
On November 24, 2020, I landed at PDX and requested an Uber. From my last fight two weeks ago, only Uber x drivers are allowed to pickup customers at the airport. If you want to use the regular Uber, they direct you a quarter mile away for pickup. This is a scam to make you pay for the more expensive Uber driver. I never use them again.
Uber ride home
by Mary Lavender on 2020/11/24 23:22
It was raining hard while I waited for the Uber driver for the first time. When he was in front of the store that I work at, he shouted my name so that I knew it was him. My sister called Uber for me to be nice. On the way home, the friendly Uber driver played great music. He showed a lot of pride with his job. I didn’t have to tell him how to get to my home because he found it with ease. I would use Uber again and I suggest to others that it’s great service.
Bad faith upfront pricing
by lattemaniac on 2020/11/24 22:34
They secretly change your upfront pricing and there’s no way to tell how much it was unless you remember! They’ll secretly charge you more
Trash
by dgjfsg on 2020/11/24 22:10
Terrible app wish I could give it no stars Lyft is better
It’s okay
by cieaunna on 2020/11/24 20:52
It’s nice when you need a “quick” ride but lately the app has just been so bad. It crashes constantly and I keep getting drives that are so far out they call to ask me to cancel and then I’m late. I usually order my Uber’s 30 minutes before I need to be somewhere just so I’m not late and even then I’m late.
Unreliable
by baily619 on 2020/11/24 18:40
Extremely unreliable. They’ll say they have cars available and get you to book and then suddenly there’s none available when they charge your card. Still waiting on my charge to come back. Absolutely ridiculous
Wait times are wildly inaccurate
by kaaaaaaaaaaaitlyn on 2020/11/24 18:19
Your Uber wait time will stick at 1 minute away die 5 minutes. You’d think they would update this as this is one of the most popular apps. Other than that it’s great
Canceled and charged me
by LaXaJaGrAv on 2020/11/24 17:34
Uber cancelled a pre scheduled ride for college kid trying to get to airport less than an hour before his scheduled ride. Said he had to add preloaded funds which we did repeatedly. Cancelled again. Poor kid had to beg another student to miss class to take him to the airport. No one to call at uber. No one to help. Made our day very frustrating and stressful. Now trying to get our $25 back from uber. Shameful.
Overcharged too many times. TRASH SERVICE
by lrrandle on 2020/11/24 16:01
I can understand when Uber tells me my ride will be between 32 and $35 but somehow later we end up with a $52 charge and then the next day it happens again and my credit from the previous issues wasn’t applied! I’ve been dealing with Uber for a years, and honestly it’s more of a hassle than benefit! I’ll just use Lyft. I’m just trying to get to work and they’re taxing every chance they get!!
Unnecessary Hassle
by lizzee_belle on 2020/11/24 15:59
I should not have to go through hoops to update my phone number. For this reason alone I haven’t used Uber in over 2 years. Guess I will continue not to since I refuse to create another account
Login feature does not work
by michaelv6789 on 2020/11/24 02:28
The app does not login after I bought a new phone. After I type in my info, it just starts the process all over again. And yes, my login info is correct. It does the same thing for every login option.
300MB??
by Blinky404 on 2020/11/24 00:19
This app takes up more space than some games. Trim the fat.
Scamming
by Yeee-Haww on 2020/11/23 22:50
How can I be guaranteed that my information will not be shared or that Uber will take responsibility for the scam that recently took place on my account? In the past two months I’ve had to call my bank and order two different cards because Uber decided to charge almost 300 dollars for transactions that did not even appear on my Uber account only on my CC statement. I have not heard from Uber and they have not reached out to offer an explanation or any possible security breach acknowledgment.
Worst App I have ever seen!
by E. Modak on 2020/11/23 21:19
This App needs more intuitive user operations on allowing what Uber rewards from the Uber credit card can be redeemed. It seems the App is totally disconnected from the Uber credit card but only focus on getting riders and eaters. There is no direct link or steps on how this App can be associated with the Uber credit card. It is a poor business model, many Uber customers would be disappointed, as a deceiving gimmick! A Uber credit card user for three years
NOT GOOD SERVICE AT ALL
by dnebjecnudvy on 2020/11/23 15:01
Nobody but Uber drivers ask for money and tips and then fill someone type of way when u can’t I have other stuff to handle why should I pay I $15 to take me 9mins away They alas I charged me for a ride and cancelled on me right outside of my house took my money and it’s messed up I can’t talk to anyone about it I unsubscribe my Uber pass because there always says I owe then money never telling why U guys need to get a customer service team like ASAP I get lost a lot of money dealing with this app but am done!
Very unhappy
by rickgonzg43 on 2020/11/23 14:20
It happened to me twice I ordered something ant the driver only brought me one peace of my entire meal it was chicken a rice they only gave me chicken an when I reached out to Uber it took them a week to response so I didn’t eat that night and of my $28 order they would only give me $3 back and refused to give me my full refund I will not use them again customers are not the priority and they could care less and wouldn’t help any further very disappointed
Ridiculous
by we345. on 2020/11/23 11:14
I was running late for work so I need a ride ASAP. I went to Uber trying to get a ride but the closest one was 20 minutes away but the ride was only 16 dollars. When I tried to cancel the trip Uber wanted to charge me 20 dollars!! 20 dollars was more than the trip was worth. I’m very upset about this and I’m deleteing the app
UBER
by Pioit08 on 2020/11/23 02:33
UBBBBEEREE!!!!!
Offering 3x 4x & 5x prices. WhAAAT?
by 5th_Ave on 2020/11/22 23:18
Offering an original rate like $10-$12 but then offers rides for $20-$30-$40 while you wait to get confirmation for original rate. In 5-7 minutes the app just cancel ls the entire ride. Ordered lyft with no problems.
TERRIBLE CUSTOMER SERVICE
by VanJMad on 2020/11/22 17:34
I was charged a fee to my card that I didn’t authorize and they did nothing to help me fix this. Their customer service needs to get better. They don’t even deserve 1 star. Worst experience ever. Will not ever download this app or use anything relating to Uber again.
Great but one thing....
by Longtime uber user on 2020/11/22 16:44
Used to be 5 stars, now 4. Had someone cancel a trip on me (never saw them), and got a response from Uber that said “Your driver said you were not wearing a face cover or mask” First off, no one ever showed up. Second, I was wearing an n95 mask... Third, there is no way to let Uber know that I was wearing a mask... sounds like a loophole in the app. I’m guessing the real reason they cancelled was because they didn’t want to drive me to the airport (which is fine), but Uber, please don’t send me a long email lecturing me on wearing a mask, when I was, and then not give me a way to dispute it. Otherwise, app is 5/5!
uber cash does not work !
by thatgiirl.a on 2020/11/22 16:34
i put $60 on a uber card i added the gift card to my account i go to request a ride and it says payment invalid and to add another card i try to add another card it says payment invalid and tells me to enter ANOTHER card i try 3 times i ran out of cards , i can’t transfer the uber cash to another account so therefor i wasted $60 on this bullsh*t app i want my money back i will never be using uber again
Scammed
by Tisthetime on 2020/11/22 12:33
Recently scammed through Uber and regret it after first use I will take this further!
what the heck
by G3n3J0n35$&@ on 2020/11/22 07:54
This app just keeps randomly stealing my money. this past year has been hell. the worst bugs in the world. or maybe y’all have this do this on purpose. I know for a fact it’s illegal
Ridiculous waiting times in Puerto Vallarta
by Buscon en Utah on 2020/11/22 05:32
Only ride with Uber in Puerto Vallarta, Mexico, if you’re willing to wait for your ride for 15 minutes or risk your ride being cancelled after waiting for 10 minutes and then have the cancelation blamed and sometimes charged on you. Worst service in Mexico I’ve have ever experienced... not even their Informal competitor (inDriver) is this unprofessional. Be prepared for spam on your phone with fake offers, promising up to 25% off... I now only use Uber when I’m truly offered a discount, have time to spare and as a last resort. All of the above is what I have found after riding in Puerto Vallarta with Uber for a year... Now I prefer using their cheaper competitor. Why pay more for Uber and their inferior service? Be well informed of your options when traveling to Puerto Vallarta in Mexico.
Ripped off
by Memimua on 2020/11/22 05:18
I purchased two online gift cards that never arrived. There charge cleared on my credit card but never received the gift cards. Customer service has been giving me unrelated responses and they keep asking me to explain my problem over and over and over, but will not refund the charges or send the gift cards. Very poor customer service. I feel like they stole my money.
Quality service
by vasilii shlapko on 2020/11/22 01:54
No support
Promotions are fake
by ktdilsiz on 2020/11/21 23:25
I got a promotion code 1 hour ago. I clicked the link in the email. It took me to Uber. I entered the promotion code in the email. It said "the promotion code expired". This is the third time this happened. I'm sick of these fake emails and how Uber tries to trick me.
Logging in was an issue
by psychomantix1 on 2020/11/21 21:50
20 steps just to log in no longer have the same debit card # or cell # said forget it downloaded Lyft instead
A22Hole drives ever.
by Baba Aydinda on 2020/11/21 19:56
I had more than 20 rides on uber and sexually harassed many times by female and male drivers. That sounds ridiculous. And some drivers was smelling alcohol.
Tarifas
by landaverde2 on 2020/11/21 19:20
Revisen su estado de cuenta cada que hagan un viaje que les cobrarán doble. Esto pasa constantemente en monterrey nl Mexico.
Not downloading poor customer service
by Sofie29 on 2020/11/21 18:17
Received voucher. Added to my account. Suddenly no rides available in my area! Deleted app, then tried to download again but now saying there is a billing issue and can’t download the app! No customer service to help either! Very frustrating and disappointing!
Scheduled confirmation
by Golden32 on 2020/11/21 10:33
You shouldn’t get a confirmation of a scheduled ride if there are no cars available. I confirmed a ride to the airport and it wasn’t until the car should have been there that it told me there wasn’t anyone available.
Payment bug for 2 weeks
by MAEmusic on 2020/11/21 05:33
For the last 2 weeks I can’t make a payment on Uber eats. It’s won’t accept any of my payment methods or cards even tho they work elsewhere. Taking my business elsewhere 2 weeks in a row cause I also can’t find out how to report this bug. Smh. Really really frustrating and waste of my time.
Garbage
by eh Q on 2020/11/21 05:01
Trip details don’t show up.
Uber is a parasitic business
by benjovt on 2020/11/21 01:19
Last month California voters passed Prop 22, safeguarding the right of gig economy companies to misclassify their workers as contractors and pay them sub-minimum wages, withhold benefits, evade payroll and unemployment taxes, etc. Uber/Lyft spent $200m to secure that win. As Prop 22's promoters remind us: Gig work is the new unemployment benefit: it's a private-sector jobs guarantee, work you can get at the tap of your screen. It's a perfect labor market – workers effectively bid to offer the best price to perform servant work for others. The more workers there are, and the more desperate their situation is, the lower the payments go. A lot of those savings are siphoned off by the (money-losing, stock-soaring) gig companies, but some of it is passed onto customers. This is by design.
Best Uber ride ever
by uuffdtyfiicy on 2020/11/21 00:13
This the best Uber ride of my life you need to promote hector
Completely broken
by Bogey me on 2020/11/20 22:34
Ubers app is impossible to log into, i have been locked out of it since 2017 and have switched to lyft for that reason. I have heard similar experiences from others. Tried resetting the password multiple times and it still tells me its wrong. Literal garbage
Over charged multiple times
by Michelb210 on 2020/11/20 22:13
I was charged twice for a trip, and it overcharged my bank Acct, it gave me the option to switch payments types, so it took the money from the new payment & still hasn’t refund my overdrawn Acct. They owe me over $51 dollars, in total I was charged $75 for a $24 dollar trip
Horrible App!
by FFzAngel on 2020/11/20 22:11
No instruction. Stressed me out from the minute I opened it until after I was dropped off. No place for my gate code, driver sent request for it but it disappeared and I had no idea how to find it. To payment without tip, then tried to hit me up for tip afterwards. Already tipped driver cash since app keeps everything secret. Wouldn’t let me use $2.50 discount claiming I wasn’t a new user, when I have NEVER IN MY LIFE EVEN CONTEMPLATED USING IT BEFORE THAT VERY DAY!!! VERY BAD EXPERIENCE. WILL NEVER USE AGAIN!
Lyft is better
by sheepy555555 on 2020/11/20 21:34
Lyft is way better
LAGS AND OVER CHARGES FOR NOTHING
by Alejandra Balderas on 2020/11/20 20:24
I currently have an issue regarding an over charge as the normal amount would be between $16-$19 from my home to work, yet I was over charged nearly $50 for only one ride/trip. Then charged me again the following morning when I haven’t even used it. I already spend nearly over $100 every week for rides and this has never happened to me before. I've been trying to find customer service on the app and online to no avail. If I can’t get this problem solved I’m going to have to get a claim done.
GO TO LYFT
by tytytyryt on 2020/11/20 19:54
Terrible whenever you cancel a ride it and try to request again it gives you the same driver it works on it’s on time it doesn’t care if you are in a rush for work or anything it’s a terrible app go to Lyft I did
Wait time
by merdiela on 2020/11/20 18:28
The wait time is ridiculous. There are hardly any ride nowadays.
Fake Promos
by Miiik Bram on 2020/11/20 16:11
I’m deployed overseas for most of the year and I take a lot of rides to get promotions. The promotions aren’t valid out of the U.S but it doesn’t tell you that until after you pay/ride. I have spent thousands of dollars riding with Uber and they won’t even honor a 10% off ride or free delivery on food. It will simply expire and waste your time and money.
Map update is dumb. Can’t see full image anymore.
by Steve.mcnast.beast on 2020/11/20 13:02
Map update is dumb. Can’t see full image anymore. Click to zoom back in and it zooms in too far. Dumb.
System should use expiring credit first (Amex)
by peach0223 on 2020/11/20 06:39
System should use Amex Platinum credit before regular Uber cash. Amex credit will expire every month but Uber credit does not. System should use expiring credit first. Please change this easy algorithm unless you intend to let people have unused expired Amex credit to save your money.
Poor
by bob dezlife on 2020/11/20 06:39
I issued a refund they couldn’t me they look over it
Uber Pass auto renew
by fred durst (official) on 2020/11/20 03:49
The week free trial of Uber Pass automatically charges you 24.99 as SOON as the week is over! No notification, BAD DESIGN.
High prices
by jane.t.h on 2020/11/19 22:38
Uber is ridiculous. They charge you a lot more when it’s busy. I got charged $22 for a 7 minute ride, the original price was $10. I’ve had Uber for a couple years now and they NEVER charged me more bc it was busy. It started during the pandemic which I think is so dumb and unfair. Never disliked a ride app this much until now.
The surcharge is at least 40$ when it’s busy
by kaayKaash on 2020/11/19 19:51
The fact that y’all add and remove Uber saver when y’all want upsets me...
Charge a wait fee when you need to install a car seat
by WarLadyToast on 2020/11/19 18:44
My family used Uber while traveling. The drivers were all very kind and professional. Each time we were ready and waiting for the driver to arrive. I noticed that after the trip there was always an additional $0.50 to $1 charge. When I looked up what the charge was for I found out that Uber charges a per minute wait fee from when the driver arrives to when we leave. I think this is completely unfair for families that need to install car seats or passengers with disabilities that may take longer to get into the vehicle. Very disappointed and we will be getting a rental next time.
Quantity over quality clearly
by thcsfhbk on 2020/11/19 18:13
I think they’re hiring anyone since the pandemic, but I have never felt as uncomfortable in ubers than i do now. I’ve had too many separate occasions where im only getting male drivers that have made inappropriate sexual references , and drivers that literally speed past your exit! Using lyft from now on , at least they actually do background checks and interviews! Uber is the ghetto! Completely unsafe!
Mexico Uber
by Izzyehizz on 2020/11/19 16:23
i live in mexico for over than 2 years didnt have a problem using uber but some of the days when I have to go where I need to go they don't pick up because of pesos are very low. so they wait until the price is high to answer the request
Over charged or falls charge
by cute thabu on 2020/11/19 16:16
Simply put any charges which we hv never used Worst customer service
Fees
by mjlajs on 2020/11/19 12:43
I booked my trip for November 19 2020 5:30 am. They sent the driver on November 18 2020 1030 pm and charged me for a cancellation fee. Bad business will never use again and will do a review on all my social media accounts. Dissatisfied costumer
Stop notifying me of promotions via App
by owbert on 2020/11/19 03:11
Stop notifying me of promotions via App
No Way.
by NGxld on 2020/11/18 21:37
Why Are Y’all Overpricing With These Rides It’s Getting Very Delusional Now I Love Yall But These Prices Are Not It...
very poor customer service
by delete uber forever on 2020/11/18 21:23
Will give 0 star if possible
Worse Customer Support Ever
by awatterbottle on 2020/11/18 19:54
These people are the worse. They make you wait 10 minutes for a ride, that is going further from you, then charge you a fee. The app never works when you need help with something. It feels like a scam. Idk how this got 4.7 stars. I’m glad other people have a good experience with this bs
The most reliable!
by PROJECTZACKO on 2020/08/12 19:42
Hands down, the most reliable rideshare app/platform— and there are reasons for that! Yes, many drivers do utilize “both” platforms; yes, prices can vary wildly between the two— yet, myself and most I know consider Uber the “get what you pay for” platform. If prices are higher, and one is in a hurry— Uber will almost always be the service that responds as displayed. (Hint: it has to do with the compensation of the person providing your trip via their vehicle relative to the price one is paying). And no, “the other” platform does NOT “treat the drivers better”— that was/is merely a PR stunt they’ve been riding for years now. Yes, sometimes they’re cheaper. Occasionally faster— there are reasons for this, too. Also due to compensation and a very different business model. Such is also why “random issues” seem to occur on that platform, seemingly “out of nowhere.” Think! As for the reviews stating “for a closer driver, accept this offer” and most of the “outrageous surge fees,” etc etc.— this is only in California, due to a current legal situation. In all other states, surge still applies when demand exceeds supply, but falls back as usual (and YES, 4AM during a pandemic is “high demand” for driver SUPPLY at the time; such is the ONLY reason anyone is driving at that hour!) Think about it. 🤔 🤷🏻
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Great! Not 5 stars but Uber doesn’t let me change that.
by Excellent714 on 2020/06/29 22:20
I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Not sure if I want to continue using this app
by moni1233 on 2020/05/31 02:40
I was on my way to work, and I had made a scheduled pick up time. I went outside immediately when “William” came, I get in the car. and he immediately shouts “where is your mask?” and i’m shocked. I proceeded to tell him that I didn’t have one, and he kept telling me he was going to cancel the ride. If he would of cancelled it would of taken 20 minutes for someone else to come and I would of been late. I usually do a scheduled pickup so I can avoid that issue. Well he keeps driving and yelling about the mask I don’t have, and threatened to cancel. Like why are you continuing to drive if you’re going to cancel? He tries calling Uber Support, which they don’t answer. He keeps trying to scare me by driving super fast. He ends up missing my exit, and blames it on Uber. And also tells me to not use Uber anymore. Again he continues to yell, and speed. He starts honking at cars who aren’t even doing anything wrong. Then once he arrives to my job, he starts honking at cars that are slowing down for pedestrians. I step out and shut the door. He yells out “DON’T SLAM MY DOOR” which I didn’t even do. I understand they have a new requirement that riders and drivers need to wear a mask, but why now? Why didn’t Uber do this when the whole pandemic started? Plus most of my drivers didn’t even have masks from the weeks before or ever tell me anything about it. William was ridiculous, the support team was understanding & I appreciate that.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Not a fan of the rating system
by Ari- ell on 2020/02/07 20:44
Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Rating Trends
25,45,38,36,31,29,33,38,24,35,44,40,22,30,39,39,30,39,31,39,21,44,55,38,40,0,49953,30,27,30,36,34,34,43,25,24,30,52,46,41,31,51,59,44,48,24,40,32,20,46,23,31,31,19,36,21,21,48,30,47,24,49,30,52,26,42,33,26,39,44,33,32,28,40,20,20,24,26,35,35,29,13,23,25,27,20,22,16,19,14
All Versions
4.0
1,255,696 total
 5
1,048,085
 4
83,176
 3
30,820
 2
18,512
 1
75,103
Current Version (3.433.10004)
4.0
1,205,800 total
 5
1,024,590
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80,251
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28,988
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Version History
More...
Keyword Volume Hits KEI Rank
cab service
54.10
17
1
taxi
15.58
14
cab app
9.94
14
ride
12.36
12
1
car service app
0.00
10
uber app for driver
54.34
3
uber
374
1
uber panama
0.00
1
hoover taxi
0.00
trancit car
0.00
black car service
0.00
taxi limo
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.58
44
1
ride
12.36
33
cab app
9.94
3
uber app for driver
54.34
3
uber panama
0.00
2
car service app
0.00
2
uber
374
1
cab service
54.10
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Buggy GPS forever
by Shail_patel on 2020/12/03 00:02
What a waste app, always picks up wrong drop off and pick up location since last 4 years. All of a sudden starts rerouting in the middle of ride for no reason. This is the worst app on this whole planet. Least reliable and efficient, I would say not at all reliable. Seems like developers are least bothered in designing an efficient Uber app or fixing this problem which has been permanent by now. I would have rated negative had there been an option!
Took money without knowledge
by kig bick on 2020/12/02 23:34
Never got an email or anything but they decided they wanted to sign me up for the uber pass and take my money without me knowing nor do I even use this app. Have been trying to get ahold of someone for 3 days and still can’t find a help number or anything! It’s ridiculous I can’t get in touch with anyone your help menu is the most useless thing I’ve ever had to try to use. By far the worst company I’ve ever dealt with. Apple never do this and gives me my money back. Your on something.
New App Glitch
by theRisSilent on 2020/12/02 22:50
Lately when I have a lending ride and I open the app it takes me to the home page as though I need a new ride. It oft takes a while for the app to reload and give me information about my ride. Very frustrating!
No way to dispute cancellation fee
by Vik1111123 on 2020/12/02 19:31
If the driver didn’t come to your address and not picking up the phone, u will be charged a fee for not taking a ride. So basically u can end up without a ride and have to pay for that !
No ride
by estepinna on 2020/12/02 16:45
I’m a long time customer Now I’m trying to get a ride and for some reason I can’t comunícate with you
Worst ever app
by havemas on 2020/12/02 16:08
There driver will cancel when you asked him to wait for you and put huge bill on you. The annoying part is that they will force you to use Uber card to pay for the cancellation and not allow you to pay the next driver.
It’s hard to tip the drivers.
by wcddgvhjkn on 2020/12/02 00:50
On my way there I had to try and try again to tip the first driver, when I pressed on the button nothing would happen. No it was not a reception issue I tested that. Eventually it just started to work. Now after my second ride back home I cannot leave a tip at alI, I press the button again nothing happens. This is very irritating and shows what a poor quality app this is.
Glitches
by dreadgawd on 2020/12/01 20:33
It doesn’t update the location at all. I’m in a ride as we speak and I don’t know where I’m going because it won’t update on the app even after being updated. That’s concerning
Terrible Customer Service
by 5193$,'soe on 2020/12/01 18:17
Really hard to find a phone number to talk to someone when something goes wrong and then the phone number dose not even work, says they can’t support phone support at this time. Didn’t apply a promo code correctly and then charged me an additional $5 and can’t get it corrected. FYI 1-866-268-6964
Pricey
by Gigi Everheart on 2020/12/01 06:28
Yes, this is a complaint. I was charged $24.99 per month and I do not remember signing up for an Uber pass. If I were Uber, I’d like to enforce a system to protect users from getting their credit card details stolen. There was fraud on my end and I do not appreciate how a company this big has bugs to fix. Fix this problem and if possible I’d like a refund.
Can’t update payment method
by Rachel N. S. on 2020/11/30 17:41
I remember why I stopped using Uber years ago. Can’t update payment methods, and of course I had terrible service. I’m here in Austin on business and the company uses Uber, and I had terrible service again from the airport and we will see how it is going back to the airport. Lyft has always been better to use and people are respectful.
Not user friendly
by Limmery1718 on 2020/11/30 14:33
I hate it almost every time I have to use it
Charged for walking
by Uner rider 1 on 2020/11/30 11:15
Charged me and didn’t even confirm a ride i want my money back
Random Surges
by dkjdjsowpoajs on 2020/11/30 03:44
I always used Uber because it’s quick and reliable. However, the last few times I switched to Lyft. On two separate occasions, I had an Uber scheduled at around $30 & $40. Then, both times, I received a notification that there was a surge, so the prices were going to increase- understandable. Both times the cost went over $100, which I think is ridiculous. When I checked Lyft, it was around the $30 and $40 price range. Anyway, that’s my only issue with Uber recently.
Deceitful pricing surge caused me to leave Uber
by Johannuslq on 2020/11/30 01:52
I was ordering a trip back home after dinner with family. The price listed was what I would expect, around $37. I order the ride, and this amount get charged to my card. The I see a pop up say that my ride will be more expensive. I accept, because I assume it a reasonable increase. However, THE APP NEVER SHOWS ME THE ACTUAL PRICE after the increase. It is only when I get home that I realize that my card has been charged an additional $127. I reach out to customer service, but I only get canned responses basically telling they are right to do that and to basically F off. This way of up charging felt deceptive and unethical. Had I been shown the final price after a BS 5x charge I would have immediately declined. Buyer beware of shady practices and obfuscated pricing increases!
Uber stinks
by tangertots on 2020/11/29 16:04
Man, trying to schedule a ride for my out of state disabled mother to the airport and Uber just cancelled her scheduled ride as she was waiting on the curb in 30 degree temps. They also charged me unexpectedly for the driver waiting for 5 minutes the ride before, but I didn't know that there was an additional charge until after I had tipped the driver $10 for his patience. They should notify you of the excess charge. I’m a Lyft person now, Uber stinks.
There is a bug with payment method
by Sherif_b on 2020/11/29 12:12
I’m always using credit card to pay for my rides, recently I had some fund credited to my account as Uber Cash, after using that cash the app kept asking me to refill the Uber Cash with no option to pay with credit card. I had to delete my credit card info and insert it again to go around that bug, please address in the next update.
Service is getting worse each day!!!
by Luigi Ares on 2020/11/29 00:41
Your drivers are behaving bad, they cancel the trips and we users have to accept that without any consideration... but when we cancel a Trip because driver is delaying to much, you ask us for a “Cancellation Fee” to honor the driver??? Come on...
Uber Eats
by Tumslee on 2020/11/28 23:31
Really disappointed with the food option in this app. I had 2 different promotions that clearly said they could be used up to 14 days after receipt. I created my order and when I went to check out it said both promotions had expired. I’ll be using other food apps that honor their promotions instead.
Disappointing and Expensive
by sadjulieiu on 2020/11/28 22:18
Multiple times while using this app I have been showed a rough estimate of the cost of my trip, only for the actually cost (after I’ve ridden) to be completely exuberant and unlike the cost I was initially showed. The app gives me no explanation, and I never do anything to warrant the extra charge. I once was taking a trip to the town over and the estimated cost said it would be $30-40. As a broke college student, this amount pained me but I still took it. After arriving to my destination, a full $120 was charged to my account. After an hour of trying to find anything I could do to negate this as I knew that was my grocery money for the month, I was able to request a refund somewhere in the app. They gave me a dollar back. Thanks, Uber. Maybe try Lyft instead.
Really annoyed
by polarbear=:( on 2020/11/28 20:26
Uber is very unreliable I went to request a ride I have $88 of Uber cash and they keep saying my payment method is unavailable so I sent a message to Uber and so far I’ve been waiting for a “expert” to message me back for about an hour now and I have somewhere I need to be I’m probably never using Uber again for anything
Broken
by instagram/allexxpf on 2020/11/28 18:44
I had an emergency and needed to use this app. I tried putting in my debit card information, then it hit me with “Payment method unavailable. This payment method is unavailable at the moment. Please switch your payment method to request a ride.” I’m using a BoA Debit Card which is a common payment method! Why is Uber not letting me pay with that card? When going to Uber support, all they tell you is “You’re probably putting your payment info in wrong” all my stuff is correct! And if that doesn’t work, they tell you to “buy an Uber gift card OR use another payment method” WHAT?? They are making me jump through hoops just to get a ride. That’s it, I’m just going to use Lyft instead. STAY FAR AWAY FROM UBER
Trash
by lilhomie_316 on 2020/11/27 18:09
Very Horrible Service
App support so poor I don’t want to use Uber
by figjam123450 on 2020/11/27 15:59
I took a recent ride, and had an issue when trying to tip via the usual link within the app — I received some error about an issue with my payment. When I tried to resolve via Uber’s app support, I received generic replies with basic instructions on how to use the app, again and again, regardless of how I attempted to respond/explain. The lack of an ability to address a real problem that’s outside of the support template Uber has put together is frustrating to say the least, and is the reason I won’t be using Uber any longer.
Uber has had a HUGE DECLINE
by Alexgcosta on 2020/11/27 12:11
Uber used to be good in LA. Now it keeps asking us to confirm a higher price ride then cancels if we don’t accept it. Waste of time and money. Lyft all the way now!
No cars
by Dottie1215 on 2020/11/27 11:29
Used twice in the past and then when I really needed it there are no cars available. Then it tells me there is a error with my payment method. Don’t understand, it was the same as I used in the past! Ridiculous!!
Not good!
by DiscoNic2004 on 2020/11/27 09:25
Always tells me it’s calculating drive but never, never gives me a driver. When it does give me a $ “range” it’s always double what Lyft would charge me.
To much money
by ppeop on 2020/11/27 04:48
They charge way to much money for no reason I just don’t understand why it’s so much when I’m going 20 minutes from my current location
payment
by leeeyaa on 2020/11/27 02:45
not sure why you aren’t able to use cash app or prepaid card... very inconvenient.
This is a prepaid phone and they can't wrap their heads around that
by jdjd BBC bfkskdjd on 2020/11/26 16:42
I just got this number and it was already registered to Uber from the previous person. Uber won't let me sign up with this number it keeps asking me to try to login and obviously I can't do that. Customer support sends me the same generic message again and again they don't read my responses
Absolutely great! But could you make it less battery draining?
by pathfinder2117 on 2020/11/26 16:19
Absolutely phenomenal !! We used it to get around New York like a dream, although we had one problem. The app was draining our Mom’s phone battery and by the time we wanted an Uber, it was close to shutting down because it was already low on battery! But overall a brilliant app!!
Horrible international brand
by lekki customer on 2020/11/26 12:02
Uber should consider going out of business. Their customer service support is absolute rubbish! Their drivers are rude and nonchalant and make you wait long intervals to be picked up. They lack the skill and orientation to run a international buisness. Uber is so much better in America, specifically smaller states like R.I and M.A when you get to bigger states like N.Y.C and Lagos Nigeria the customer service drops. One day I will get into Uber and record all of the mishaps with Uber and post it online because that seems like the only way they will consider customers feedback and make the necessary changes
Lame
by jesdom90 on 2020/11/26 11:21
It was cool until they started tripling the price. Who’s gonna spend 60 dollars for a 9 mile ride? Lyft gain a customer. You guys lost one
FRAUD
by LRD9184650& on 2020/11/26 08:46
I am being charged for Uber Pass (whatever the hell that is). There are instructions to delete the subscription that I never enrolled in, which do not work, and there is no contact information for Uber.
UberEats app UI is bad
by higherdefender on 2020/11/26 07:13
Uber main app is great but the integrated UberEats has many features missing and is buggy: can’t call driver, help button sometime doesn’t work, etc.
Bad design re: offer code redemption and issue resolution
by Zylphryx on 2020/11/25 23:06
Was sent a $30 off UBer Eats. I thought about placing an order and applied the code but then cancelled the order to use later within the offer period. When I tried to use it, I got a message saying the code had been used. There is no place in the app to report issues, so I am having to resort to reporting via a negative review. For getting a ride, this is a decent app, but my experiences so far with Uber eats is less than acceptable and the main reason I am leaving a one star review. I’ll be running with Grub Hub, thanks.
Use to be able to order food
by tasha8244 on 2020/11/25 20:23
Why did you take away the order food feature don’t everyone have space on there phone to have two apps. Like if I try to order food on here it just takes me to download Uber eats like why can’t you just keep it simple? I don’t have space on my phone for two apps this is ridiculous that it’s the same thing but can’t keep it on one app like how they use to. I would use both features in one app now I have to have to apps for both features. It was more convenient and made Uber different and better from other apps when they had it like that.
Awful just awful
by Ginger&I816 on 2020/11/25 19:58
Awful
No help
by dazanik williams on 2020/11/25 18:41
Yesterday I applied $120.00 to a uber gift card at family dollar .I missed work due to not being able to get trip . Pls help
Screw Uber
by drewdog666 on 2020/11/25 11:31
On November 24, 2020, I landed at PDX and requested an Uber. From my last fight two weeks ago, only Uber x drivers are allowed to pickup customers at the airport. If you want to use the regular Uber, they direct you a quarter mile away for pickup. This is a scam to make you pay for the more expensive Uber driver. I never use them again.
Uber ride home
by Mary Lavender on 2020/11/24 23:22
It was raining hard while I waited for the Uber driver for the first time. When he was in front of the store that I work at, he shouted my name so that I knew it was him. My sister called Uber for me to be nice. On the way home, the friendly Uber driver played great music. He showed a lot of pride with his job. I didn’t have to tell him how to get to my home because he found it with ease. I would use Uber again and I suggest to others that it’s great service.
Bad faith upfront pricing
by lattemaniac on 2020/11/24 22:34
They secretly change your upfront pricing and there’s no way to tell how much it was unless you remember! They’ll secretly charge you more
Trash
by dgjfsg on 2020/11/24 22:10
Terrible app wish I could give it no stars Lyft is better
It’s okay
by cieaunna on 2020/11/24 20:52
It’s nice when you need a “quick” ride but lately the app has just been so bad. It crashes constantly and I keep getting drives that are so far out they call to ask me to cancel and then I’m late. I usually order my Uber’s 30 minutes before I need to be somewhere just so I’m not late and even then I’m late.
Unreliable
by baily619 on 2020/11/24 18:40
Extremely unreliable. They’ll say they have cars available and get you to book and then suddenly there’s none available when they charge your card. Still waiting on my charge to come back. Absolutely ridiculous
Wait times are wildly inaccurate
by kaaaaaaaaaaaitlyn on 2020/11/24 18:19
Your Uber wait time will stick at 1 minute away die 5 minutes. You’d think they would update this as this is one of the most popular apps. Other than that it’s great
Canceled and charged me
by LaXaJaGrAv on 2020/11/24 17:34
Uber cancelled a pre scheduled ride for college kid trying to get to airport less than an hour before his scheduled ride. Said he had to add preloaded funds which we did repeatedly. Cancelled again. Poor kid had to beg another student to miss class to take him to the airport. No one to call at uber. No one to help. Made our day very frustrating and stressful. Now trying to get our $25 back from uber. Shameful.
Overcharged too many times. TRASH SERVICE
by lrrandle on 2020/11/24 16:01
I can understand when Uber tells me my ride will be between 32 and $35 but somehow later we end up with a $52 charge and then the next day it happens again and my credit from the previous issues wasn’t applied! I’ve been dealing with Uber for a years, and honestly it’s more of a hassle than benefit! I’ll just use Lyft. I’m just trying to get to work and they’re taxing every chance they get!!
Unnecessary Hassle
by lizzee_belle on 2020/11/24 15:59
I should not have to go through hoops to update my phone number. For this reason alone I haven’t used Uber in over 2 years. Guess I will continue not to since I refuse to create another account
Login feature does not work
by michaelv6789 on 2020/11/24 02:28
The app does not login after I bought a new phone. After I type in my info, it just starts the process all over again. And yes, my login info is correct. It does the same thing for every login option.
300MB??
by Blinky404 on 2020/11/24 00:19
This app takes up more space than some games. Trim the fat.
Scamming
by Yeee-Haww on 2020/11/23 22:50
How can I be guaranteed that my information will not be shared or that Uber will take responsibility for the scam that recently took place on my account? In the past two months I’ve had to call my bank and order two different cards because Uber decided to charge almost 300 dollars for transactions that did not even appear on my Uber account only on my CC statement. I have not heard from Uber and they have not reached out to offer an explanation or any possible security breach acknowledgment.
Worst App I have ever seen!
by E. Modak on 2020/11/23 21:19
This App needs more intuitive user operations on allowing what Uber rewards from the Uber credit card can be redeemed. It seems the App is totally disconnected from the Uber credit card but only focus on getting riders and eaters. There is no direct link or steps on how this App can be associated with the Uber credit card. It is a poor business model, many Uber customers would be disappointed, as a deceiving gimmick! A Uber credit card user for three years
NOT GOOD SERVICE AT ALL
by dnebjecnudvy on 2020/11/23 15:01
Nobody but Uber drivers ask for money and tips and then fill someone type of way when u can’t I have other stuff to handle why should I pay I $15 to take me 9mins away They alas I charged me for a ride and cancelled on me right outside of my house took my money and it’s messed up I can’t talk to anyone about it I unsubscribe my Uber pass because there always says I owe then money never telling why U guys need to get a customer service team like ASAP I get lost a lot of money dealing with this app but am done!
Very unhappy
by rickgonzg43 on 2020/11/23 14:20
It happened to me twice I ordered something ant the driver only brought me one peace of my entire meal it was chicken a rice they only gave me chicken an when I reached out to Uber it took them a week to response so I didn’t eat that night and of my $28 order they would only give me $3 back and refused to give me my full refund I will not use them again customers are not the priority and they could care less and wouldn’t help any further very disappointed
Ridiculous
by we345. on 2020/11/23 11:14
I was running late for work so I need a ride ASAP. I went to Uber trying to get a ride but the closest one was 20 minutes away but the ride was only 16 dollars. When I tried to cancel the trip Uber wanted to charge me 20 dollars!! 20 dollars was more than the trip was worth. I’m very upset about this and I’m deleteing the app
UBER
by Pioit08 on 2020/11/23 02:33
UBBBBEEREE!!!!!
Offering 3x 4x & 5x prices. WhAAAT?
by 5th_Ave on 2020/11/22 23:18
Offering an original rate like $10-$12 but then offers rides for $20-$30-$40 while you wait to get confirmation for original rate. In 5-7 minutes the app just cancel ls the entire ride. Ordered lyft with no problems.
TERRIBLE CUSTOMER SERVICE
by VanJMad on 2020/11/22 17:34
I was charged a fee to my card that I didn’t authorize and they did nothing to help me fix this. Their customer service needs to get better. They don’t even deserve 1 star. Worst experience ever. Will not ever download this app or use anything relating to Uber again.
Great but one thing....
by Longtime uber user on 2020/11/22 16:44
Used to be 5 stars, now 4. Had someone cancel a trip on me (never saw them), and got a response from Uber that said “Your driver said you were not wearing a face cover or mask” First off, no one ever showed up. Second, I was wearing an n95 mask... Third, there is no way to let Uber know that I was wearing a mask... sounds like a loophole in the app. I’m guessing the real reason they cancelled was because they didn’t want to drive me to the airport (which is fine), but Uber, please don’t send me a long email lecturing me on wearing a mask, when I was, and then not give me a way to dispute it. Otherwise, app is 5/5!
uber cash does not work !
by thatgiirl.a on 2020/11/22 16:34
i put $60 on a uber card i added the gift card to my account i go to request a ride and it says payment invalid and to add another card i try to add another card it says payment invalid and tells me to enter ANOTHER card i try 3 times i ran out of cards , i can’t transfer the uber cash to another account so therefor i wasted $60 on this bullsh*t app i want my money back i will never be using uber again
Scammed
by Tisthetime on 2020/11/22 12:33
Recently scammed through Uber and regret it after first use I will take this further!
what the heck
by G3n3J0n35$&@ on 2020/11/22 07:54
This app just keeps randomly stealing my money. this past year has been hell. the worst bugs in the world. or maybe y’all have this do this on purpose. I know for a fact it’s illegal
Ridiculous waiting times in Puerto Vallarta
by Buscon en Utah on 2020/11/22 05:32
Only ride with Uber in Puerto Vallarta, Mexico, if you’re willing to wait for your ride for 15 minutes or risk your ride being cancelled after waiting for 10 minutes and then have the cancelation blamed and sometimes charged on you. Worst service in Mexico I’ve have ever experienced... not even their Informal competitor (inDriver) is this unprofessional. Be prepared for spam on your phone with fake offers, promising up to 25% off... I now only use Uber when I’m truly offered a discount, have time to spare and as a last resort. All of the above is what I have found after riding in Puerto Vallarta with Uber for a year... Now I prefer using their cheaper competitor. Why pay more for Uber and their inferior service? Be well informed of your options when traveling to Puerto Vallarta in Mexico.
Ripped off
by Memimua on 2020/11/22 05:18
I purchased two online gift cards that never arrived. There charge cleared on my credit card but never received the gift cards. Customer service has been giving me unrelated responses and they keep asking me to explain my problem over and over and over, but will not refund the charges or send the gift cards. Very poor customer service. I feel like they stole my money.
Quality service
by vasilii shlapko on 2020/11/22 01:54
No support
Promotions are fake
by ktdilsiz on 2020/11/21 23:25
I got a promotion code 1 hour ago. I clicked the link in the email. It took me to Uber. I entered the promotion code in the email. It said "the promotion code expired". This is the third time this happened. I'm sick of these fake emails and how Uber tries to trick me.
Logging in was an issue
by psychomantix1 on 2020/11/21 21:50
20 steps just to log in no longer have the same debit card # or cell # said forget it downloaded Lyft instead
A22Hole drives ever.
by Baba Aydinda on 2020/11/21 19:56
I had more than 20 rides on uber and sexually harassed many times by female and male drivers. That sounds ridiculous. And some drivers was smelling alcohol.
Tarifas
by landaverde2 on 2020/11/21 19:20
Revisen su estado de cuenta cada que hagan un viaje que les cobrarán doble. Esto pasa constantemente en monterrey nl Mexico.
Not downloading poor customer service
by Sofie29 on 2020/11/21 18:17
Received voucher. Added to my account. Suddenly no rides available in my area! Deleted app, then tried to download again but now saying there is a billing issue and can’t download the app! No customer service to help either! Very frustrating and disappointing!
Scheduled confirmation
by Golden32 on 2020/11/21 10:33
You shouldn’t get a confirmation of a scheduled ride if there are no cars available. I confirmed a ride to the airport and it wasn’t until the car should have been there that it told me there wasn’t anyone available.
Payment bug for 2 weeks
by MAEmusic on 2020/11/21 05:33
For the last 2 weeks I can’t make a payment on Uber eats. It’s won’t accept any of my payment methods or cards even tho they work elsewhere. Taking my business elsewhere 2 weeks in a row cause I also can’t find out how to report this bug. Smh. Really really frustrating and waste of my time.
Garbage
by eh Q on 2020/11/21 05:01
Trip details don’t show up.
Uber is a parasitic business
by benjovt on 2020/11/21 01:19
Last month California voters passed Prop 22, safeguarding the right of gig economy companies to misclassify their workers as contractors and pay them sub-minimum wages, withhold benefits, evade payroll and unemployment taxes, etc. Uber/Lyft spent $200m to secure that win. As Prop 22's promoters remind us: Gig work is the new unemployment benefit: it's a private-sector jobs guarantee, work you can get at the tap of your screen. It's a perfect labor market – workers effectively bid to offer the best price to perform servant work for others. The more workers there are, and the more desperate their situation is, the lower the payments go. A lot of those savings are siphoned off by the (money-losing, stock-soaring) gig companies, but some of it is passed onto customers. This is by design.
Best Uber ride ever
by uuffdtyfiicy on 2020/11/21 00:13
This the best Uber ride of my life you need to promote hector
Completely broken
by Bogey me on 2020/11/20 22:34
Ubers app is impossible to log into, i have been locked out of it since 2017 and have switched to lyft for that reason. I have heard similar experiences from others. Tried resetting the password multiple times and it still tells me its wrong. Literal garbage
Over charged multiple times
by Michelb210 on 2020/11/20 22:13
I was charged twice for a trip, and it overcharged my bank Acct, it gave me the option to switch payments types, so it took the money from the new payment & still hasn’t refund my overdrawn Acct. They owe me over $51 dollars, in total I was charged $75 for a $24 dollar trip
Horrible App!
by FFzAngel on 2020/11/20 22:11
No instruction. Stressed me out from the minute I opened it until after I was dropped off. No place for my gate code, driver sent request for it but it disappeared and I had no idea how to find it. To payment without tip, then tried to hit me up for tip afterwards. Already tipped driver cash since app keeps everything secret. Wouldn’t let me use $2.50 discount claiming I wasn’t a new user, when I have NEVER IN MY LIFE EVEN CONTEMPLATED USING IT BEFORE THAT VERY DAY!!! VERY BAD EXPERIENCE. WILL NEVER USE AGAIN!
Lyft is better
by sheepy555555 on 2020/11/20 21:34
Lyft is way better
LAGS AND OVER CHARGES FOR NOTHING
by Alejandra Balderas on 2020/11/20 20:24
I currently have an issue regarding an over charge as the normal amount would be between $16-$19 from my home to work, yet I was over charged nearly $50 for only one ride/trip. Then charged me again the following morning when I haven’t even used it. I already spend nearly over $100 every week for rides and this has never happened to me before. I've been trying to find customer service on the app and online to no avail. If I can’t get this problem solved I’m going to have to get a claim done.
GO TO LYFT
by tytytyryt on 2020/11/20 19:54
Terrible whenever you cancel a ride it and try to request again it gives you the same driver it works on it’s on time it doesn’t care if you are in a rush for work or anything it’s a terrible app go to Lyft I did
Wait time
by merdiela on 2020/11/20 18:28
The wait time is ridiculous. There are hardly any ride nowadays.
Fake Promos
by Miiik Bram on 2020/11/20 16:11
I’m deployed overseas for most of the year and I take a lot of rides to get promotions. The promotions aren’t valid out of the U.S but it doesn’t tell you that until after you pay/ride. I have spent thousands of dollars riding with Uber and they won’t even honor a 10% off ride or free delivery on food. It will simply expire and waste your time and money.
Map update is dumb. Can’t see full image anymore.
by Steve.mcnast.beast on 2020/11/20 13:02
Map update is dumb. Can’t see full image anymore. Click to zoom back in and it zooms in too far. Dumb.
System should use expiring credit first (Amex)
by peach0223 on 2020/11/20 06:39
System should use Amex Platinum credit before regular Uber cash. Amex credit will expire every month but Uber credit does not. System should use expiring credit first. Please change this easy algorithm unless you intend to let people have unused expired Amex credit to save your money.
Poor
by bob dezlife on 2020/11/20 06:39
I issued a refund they couldn’t me they look over it
Uber Pass auto renew
by fred durst (official) on 2020/11/20 03:49
The week free trial of Uber Pass automatically charges you 24.99 as SOON as the week is over! No notification, BAD DESIGN.
High prices
by jane.t.h on 2020/11/19 22:38
Uber is ridiculous. They charge you a lot more when it’s busy. I got charged $22 for a 7 minute ride, the original price was $10. I’ve had Uber for a couple years now and they NEVER charged me more bc it was busy. It started during the pandemic which I think is so dumb and unfair. Never disliked a ride app this much until now.
The surcharge is at least 40$ when it’s busy
by kaayKaash on 2020/11/19 19:51
The fact that y’all add and remove Uber saver when y’all want upsets me...
Charge a wait fee when you need to install a car seat
by WarLadyToast on 2020/11/19 18:44
My family used Uber while traveling. The drivers were all very kind and professional. Each time we were ready and waiting for the driver to arrive. I noticed that after the trip there was always an additional $0.50 to $1 charge. When I looked up what the charge was for I found out that Uber charges a per minute wait fee from when the driver arrives to when we leave. I think this is completely unfair for families that need to install car seats or passengers with disabilities that may take longer to get into the vehicle. Very disappointed and we will be getting a rental next time.
Quantity over quality clearly
by thcsfhbk on 2020/11/19 18:13
I think they’re hiring anyone since the pandemic, but I have never felt as uncomfortable in ubers than i do now. I’ve had too many separate occasions where im only getting male drivers that have made inappropriate sexual references , and drivers that literally speed past your exit! Using lyft from now on , at least they actually do background checks and interviews! Uber is the ghetto! Completely unsafe!
Mexico Uber
by Izzyehizz on 2020/11/19 16:23
i live in mexico for over than 2 years didnt have a problem using uber but some of the days when I have to go where I need to go they don't pick up because of pesos are very low. so they wait until the price is high to answer the request
Over charged or falls charge
by cute thabu on 2020/11/19 16:16
Simply put any charges which we hv never used Worst customer service
Fees
by mjlajs on 2020/11/19 12:43
I booked my trip for November 19 2020 5:30 am. They sent the driver on November 18 2020 1030 pm and charged me for a cancellation fee. Bad business will never use again and will do a review on all my social media accounts. Dissatisfied costumer
Stop notifying me of promotions via App
by owbert on 2020/11/19 03:11
Stop notifying me of promotions via App
No Way.
by NGxld on 2020/11/18 21:37
Why Are Y’all Overpricing With These Rides It’s Getting Very Delusional Now I Love Yall But These Prices Are Not It...
very poor customer service
by delete uber forever on 2020/11/18 21:23
Will give 0 star if possible
Worse Customer Support Ever
by awatterbottle on 2020/11/18 19:54
These people are the worse. They make you wait 10 minutes for a ride, that is going further from you, then charge you a fee. The app never works when you need help with something. It feels like a scam. Idk how this got 4.7 stars. I’m glad other people have a good experience with this bs
The most reliable!
by PROJECTZACKO on 2020/08/12 19:42
Hands down, the most reliable rideshare app/platform— and there are reasons for that! Yes, many drivers do utilize “both” platforms; yes, prices can vary wildly between the two— yet, myself and most I know consider Uber the “get what you pay for” platform. If prices are higher, and one is in a hurry— Uber will almost always be the service that responds as displayed. (Hint: it has to do with the compensation of the person providing your trip via their vehicle relative to the price one is paying). And no, “the other” platform does NOT “treat the drivers better”— that was/is merely a PR stunt they’ve been riding for years now. Yes, sometimes they’re cheaper. Occasionally faster— there are reasons for this, too. Also due to compensation and a very different business model. Such is also why “random issues” seem to occur on that platform, seemingly “out of nowhere.” Think! As for the reviews stating “for a closer driver, accept this offer” and most of the “outrageous surge fees,” etc etc.— this is only in California, due to a current legal situation. In all other states, surge still applies when demand exceeds supply, but falls back as usual (and YES, 4AM during a pandemic is “high demand” for driver SUPPLY at the time; such is the ONLY reason anyone is driving at that hour!) Think about it. 🤔 🤷🏻
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Great! Not 5 stars but Uber doesn’t let me change that.
by Excellent714 on 2020/06/29 22:20
I’ve used Uber a long time and have been able to get rid of my car now that I have Uber. But it seems every update makes the app more difficult to use. Today in the heat I was counting on getting Uber to take my little dog to the vet. They charge extra for the dog which is ok. But the app is now so messed up that I was unable to change the pickup point or my destination. There was no way to do it so I had to drag my puppy in this heat and had great difficulty breathing walking to the vet with a mask on. This is nonsense. Also it’s screwed up for drivers because they changed the pop up I used to see after the ride. Now I have to go to past trips up in the left corner to search for the trip and then add the tip. I was totally unable to select 5 stars for the driver. How many people are going to bother to do all this when it’s money they could save. This is one more proof of how Uber has little regard for their riders or drivers. To all apps: Stop filling in the blanks with what you think I want to do or where I want to go. You are creating a mess and proving we have nothing to worry about from artificial intelligence yet. The app worked months ago but stop making it so smart that it’s unusable.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
disabled veteran loves UBER
by "old forgetful" on 2018/12/23 20:45
UBER is a really great service for me. I ride a motorcycle most of the time but I don't ride when the weather is bad or when I am going to the grocery store and getting more groceries than I can carry on my bike , or if the roads are slick. today I got a little frustrated when I could not just hit "home" after shopping at Publix as I was repeatedly given a different pick up point that though it was nearby I would have had to carry several bags of groceries in the rain to the pick up point. after several failed attempts at hitting "Home" as my destination and my pickup point as "Publix" I got my UBER driver to pick me up right in front of Publix and had another great ride home. I am not happy with UBER trying several times to direct me to another pickup point in the pouring rain. Why did UBER expect me to got to a more "convenient pick up point" which was only more convenient for the driver, not the passenger. Not a good thing to make me waste my time with such foolishness. The UBER drivers are getting paid for picking up a passenger wherever he or she is currently located and taking them to wherever it is they need to go. If UBER was trying to make improvements to their service this is "NOT" the way to do that in my opinion, just saying.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Not sure if I want to continue using this app
by moni1233 on 2020/05/31 02:40
I was on my way to work, and I had made a scheduled pick up time. I went outside immediately when “William” came, I get in the car. and he immediately shouts “where is your mask?” and i’m shocked. I proceeded to tell him that I didn’t have one, and he kept telling me he was going to cancel the ride. If he would of cancelled it would of taken 20 minutes for someone else to come and I would of been late. I usually do a scheduled pickup so I can avoid that issue. Well he keeps driving and yelling about the mask I don’t have, and threatened to cancel. Like why are you continuing to drive if you’re going to cancel? He tries calling Uber Support, which they don’t answer. He keeps trying to scare me by driving super fast. He ends up missing my exit, and blames it on Uber. And also tells me to not use Uber anymore. Again he continues to yell, and speed. He starts honking at cars who aren’t even doing anything wrong. Then once he arrives to my job, he starts honking at cars that are slowing down for pedestrians. I step out and shut the door. He yells out “DON’T SLAM MY DOOR” which I didn’t even do. I understand they have a new requirement that riders and drivers need to wear a mask, but why now? Why didn’t Uber do this when the whole pandemic started? Plus most of my drivers didn’t even have masks from the weeks before or ever tell me anything about it. William was ridiculous, the support team was understanding & I appreciate that.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Not a fan of the rating system
by Ari- ell on 2020/02/07 20:44
Uber is not a bad service, but I think the rating system needs to be done away with, or at least used more judiciously, for a number of reasons. The judgement of the drivers (as well as the quality of their service) can sometimes be hit or miss. For example, I had a driver yell at me for asking him to lower the radio. Nine times out of ten co-riders couldn't care less so I figured it was ok to ask him. After passive-aggressively avoiding my request this guy goes on a tirade on how he leaves it on for the customers and how it's his therapy or something like that. It's frustrating for me to see my rating go down on account of driver's who report anonymously. If my performance as a passenger really was such a big deal, drivers can just report me and take it up with management, but as it stands, there is no clear criteria as to what constitutes good "5 star" conduct. I do my utmost to be on time, courteous, and forgiving towards drivers who give less than a professional performance. The fact that there are drivers out there who can't reciprocate and who go out of their way to rate me lower just goes to show, as far as my judgement is concerned, that the drivers on this app need to be held more accountable to their customers and their employers.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
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All Versions
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1,255,696 total
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1,048,085
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83,176
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30,820
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18,512
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75,103
Current Version (3.433.10004)
4.0
1,205,800 total
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1,024,590
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Version History
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Keyword Volume Hits KEI Rank
taxi
15.58
44
1
ride
12.36
33
uber app for driver
54.34
3
cab app
9.94
3
car service app
0.00
2
uber panama
0.00
2
cab service
54.10
1
uber
374
1
black car service
0.00
hoover taxi
0.00
trancit car
0.00
taxi limo
0.00