Screenshots
Keyword Volume Hits KEI Rank
car service app
0.00
16
cab app
9.94
15
2
ride
12.36
14
2
cab service
54.10
13
1
taxi
15.58
13
1
uber app for driver
54.34
2
uber panama
0.00
1
uber
287
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Uber does not care
by UberShouldBurn on 2021/10/16 04:40
This app doesn’t care about the riders, only the money in their pocket, will never fix the endless amount of glitches and overall terrible features of this app, I use Uber almost everyday and I also actively tell people to not use it everyday, hope this company eventually goes bankrupt.
The worst company ever
by Anasrakko on 2021/10/16 04:20
Disrespect customers. And they reach to a point were they bully them!
Scammed me out
by aurib14 on 2021/10/16 02:40
Really happy how it kept cancelling until the fare went higher and it worked all of a sudden.
Scam
by Taylor. M. on 2021/10/16 00:46
I payed 23 dollars for a ride because I needed to get somewhere in a certain time, they took 20 minutes to find a driver and then said “all drivers are busy at the moment” I tried to cancel and it won’t let me cancel the order for my money back, absolute scam and I’m very frustrated
could be better
by Yoshi Takahashi on 2021/10/15 23:48
The more you use the app the more expensive the rides get. And for a while now the app takes a while to connect to a driver.
Biggest frustration
by TraplordChop on 2021/10/15 23:04
Worst thing is how a $10 ride can turn into $40 ride if u decide to take it a few minutes later. Ridiculous
Uber is tracking and restricting use based on masks
by SEO Gazelle on 2021/10/15 22:05
Uber is tracking and restricting use based on masks... stick to ride sharing and leave this to the driver and the passenger.
Scam
by black monroee on 2021/10/15 21:54
They charged me early for a subscription and refused to refund me even after the subscription was canceled
Scammers
by KayKRene on 2021/10/15 21:15
I will never understand why this app charges more than a regular cab (for example 20$ to go .6 miles, a 5 min drive) but pays their drivers next to nothing. They’re scamming the riders and the drivers & it’s not cool at all.
Updates on a Daily Basis
by BrooklynBarracuda on 2021/10/15 19:30
THE CONSTANT DAILY UPDATING IS RIDICULOUS!
No drivers
by slugicide on 2021/10/15 18:50
Even in heavily populated areas wait times are terrible. With prices this high why wouldn’t we just use a taxi?
Uber ask for 100 lira for 20 lira ride/ different from the application price
by bouzzzaaa on 2021/10/15 18:47
I wish i can upload the screenshot, where the driver asked me for a 100 lira for a 30 lira meshwar!! Only because its raining The drivers keep cancelling always busy in Istanbul, and the latest one is bargaining!! Im no longer using it!!!
Uber’s do not show up on time
by rifkfb on 2021/10/15 18:16
I usually schedule my rides hours before my trip and so fair none of my rides have showed up instead. when I check the Uber app it asks me how my ride was even thought they never showed up or picked me up. I am now a half hour late for my class and there is no where on the app to help with this problem. The Uber driver just sat their for 20 mins in the same spot and when I texted them where are you canceled. Please have a support tab for this kind of problem this the 3rd time this has happened to me.
Would rate 0 if possible
by Heavc4 on 2021/10/15 17:36
Yup
Stop Sending Push Notifications
by spiritually_freed on 2021/10/15 17:08
Unless you're notifying me about a ride I've booked, stop sending extra notifications to my phone. Make extra notifications optional, if need be. I'm very close to deleting this app.
Very unhappy customer
by Rnicole1996 on 2021/10/15 15:16
Arriving at an airport at 9pm, I expected to just pull out my phone and find and Uber driver close by. After waiting for 20 minutes outside the airport, I get a notification that there are no available drivers nearby. I get that, it’s late and at least I tried. To avoid this mistake again, I booked an Uber ride 2 DAYS in advance to take me back to the airport. The morning of, my card was charged the fee for pickup/drop off. The app gave me a 10 minute time frame the driver would be there. After the 10 minutes were up, I get a notification that once again there were no available Uber drivers in my area. THEN DO NOT TAKE OUT MONEY UNTIL A DRIVER HAS CONFIRMED THEY WILL PICK ME UP. I ended up using the other very similar app to get me to my hotel and to the airport the entire trip. I would never recommend Uber to anyone. The other app (you know the one) is by far superior. I just hope I get my money back for the ride I was charged for and never got to take.
What’s Wrong??
by abc!&- on 2021/10/15 14:37
Added ur app again, doesn’t recognize my tel number or email address (used Uber dozens of times) & sends messages in Spanish. I think I’ve again cleared this the Spanish messages now. But now the screen is stuck showing a map of my nearby location & I cannot clear it. Guess I’ll be using Lyft again for my next ride. 🤦‍♀️ Would love to clear this screen from my phone though of course! Love how u can’t post a message without a nickname & of course they’re all taken 🙄
Can’t ever ADD payment so rides keep getting cancelled
by Hipstergrrlie on 2021/10/15 11:54
I hate how they confirm that you have scheduled a ride. Then you find out right before you’re supposed to leave that the payment isn’t working. Then you go onto the app to add another credit card to your payment options. And then it keeps saying “unknown error” and won’t even ADD THE NEW PAYMENT OPTION! Ugh! Literally this has been happening to me for a year straight with no resolve.
Uber drivers
by SpazBoy00 on 2021/10/15 10:46
I feel like they shouldn’t be able to take a ride while they’re in the process of dropping someone off but other than that I have had no problems
GPS driver tracking isn’t working
by Anoncabaretfae on 2021/10/15 10:10
I took Uber into work this morning as I usually do. Everything was working except the GPS driver tracker while I was waiting for my ride, so I had no idea where he was in real time. Please fix. Thank you.
Taxi next time!
by starbh on 2021/10/15 01:06
Just took an Uber from Philadelphia airport for 9 miles and got charged $45. Next time take a taxi
Y’all are thieves!!!
by EmyRoseDelilah on 2021/10/14 22:32
Y’all charged me $50 for auto saving a trip that cost me $7.51. Y’all have yet to have a customer service number specifically for RIDERS. That’s inconvenient for the riders because sometimes the app is having network issues. I did not authorise $50 to be taken from my account by you guys. I authorised $7.51 and that is it. Refund my money.
Driver got lost and I got charged extra
by Mincrafter278 on 2021/10/14 22:04
The Uber driver got lost and I got charged extra because the the ride took longer.
Phillip
by Gagi#1 on 2021/10/14 20:06
Quick response and very helpful to mobility challenged sister.
Can’t request a ride
by kaykay2884 on 2021/10/14 19:04
What’s wrong with the app
They are liars
by fthcddki on 2021/10/14 16:48
You work hard and then there app screws up and a decreases your acceptance rate and all they can say is oh we working to fix it for you and they never do don’t believe anything they ever say
Terrible Payment Visibility
by nld01 on 2021/10/14 15:37
I used to like Uber, even on the pricier rides bc of the good driver service. Until recently, I noticed I’ve been getting charged $25 a month for absolutely nothing, for I have no idea how long, as far as I can remember I never signed up for it, I have maybe had 1 or 2 rides in six months. The subscription doesn’t show up on Apple subs, and it doesn’t show up on services that do bank expense tracking , so I’ve essentially thrown away 100s for a service that I’ve never benefited from. Lovely.
No one’s ever available
by Smokescreen0000 on 2021/10/14 13:34
I’ve never have gotten a ride from Uber before because no one is ever available. I live in a large town not far from the twin cities. You would think at least one person would be an Uber driver.
Scam
by bartholewu on 2021/10/14 09:00
They change the prices on you to screw you over Im someone that rides daily and I’ve been screwed plenty of times by “surge pricing “ more like scam pricing and don’t even get me started on the time deception these guys are 8th @evel time wizards they can just make 20-30 mins of your life disappear with slow drivers and bad routes designed to get the the most money instead of get you where you need to go on time
This company stole money from me.
by Jeremy4523 on 2021/10/14 05:37
I attempted to get an Uber and I started through the process of ordering an Uber. I saw that it would take them over 30 minutes to get to my location so I cancelled the ride. They charged me $13 for a ride I never got. How are you going to rob me of my hard earned money for a ride I never even took. I will never take an Uber ever again unless someone from Uber makes this right and proves they aren’t a soulless company.
Worse Customer Service
by Lorenzo VM on 2021/10/14 05:35
I had a trip to NYC 2 weeks ago and suddenly my payment method (Amex) suddenly was not a valid payment option. Reached out to customer service and all I got was vague statements that 1. Did not solve anything and 2. Never answered my questions. Customer service at Uber is by far the worse I have ever encounter, and impersonal. Never felt like a company doesn’t give a S@!? About a customer.
You cannot add money to the app
by CC Dave on 2021/10/14 04:22
I’ve just spent several hours trying to work with Uber to be able to add money to the app for when I have a longer ride. They want me to get rid of all my network settings they want me to turn off Bluetooth permanently. All of these things are crazy. They have a broken app. They tried working me how do you spent several hours. I am very very disappointed. The app used to work just fine
So much bull crap
by Valenidohv_Wohali on 2021/10/14 03:22
Not only do a lot of the drivers care very little about actually getting you to your destination on time, but they accept requests before even finishing their current rides. I’ve been late so many times to work. There are also a lot of hidden fees that they don’t information you of upon requesting the ride, which to me screams false advertising but I’m no expert. Lastly , the gps system they have is beyond terrible. The gps always shows the longest possible route, and half the time the drivers themselves have trouble following them. I’ve had enough of the deception and blatant disrespect.
Uber uses unsafe drivers
by Slippy Scoo on 2021/10/14 01:20
The drivers for Uber are not nearly as safe as Lyft drivers and the cars are older. More similar to a cab ride. Go with Lyft👍
Spam push notifications
by Enter a Nickname 1234567891011 on 2021/10/14 00:40
Unwanted spam push notification "Plans this week?" = BLOCKED ALL NOTIFICATIONS. You only get one chance and you've blown it, forever.
Terrible!
by Tatts!!! on 2021/10/13 20:26
Worst driving app I’ve used. My drivers are always late, and so old they shouldn’t be driving. Uber needs to regularly (yearly) check their drivers eyesight and driving skills. This is ridiculous!
New Uber app called “Uber airplane”
by Nawaf187118 on 2021/10/13 20:19
I really wish that Uber taxi would make a new Uber app focusing on airplanes called “ Uber airplanes”. I also wanted the Uber airplanes app to release on December 5, 2021.
Unfair
by Hassin123 on 2021/10/13 20:17
Just that Uber takes almost 50 % of the amount we are charged.
Customer service takes days to respond
by Mr. Allen35 on 2021/10/13 18:27
Terrible for a lot of reasons but the one that made me write the review is the customer service. I sent a gift card to a friend so they could get a ride and they never got it, couldn’t use it and I can’t get my money back. I can’t even get a reply for customer service just auto responses and crap like that. Total trash
Good until it’s not
by kelisbb on 2021/10/13 18:15
I have used uber a lot and most of the time it works but recently i tried to use it and i was trying to find a ride and it would say “looking for a driver” for about 5 minutes and then i cancelled it and it charged me a fee which is ridiculous, but i really needed a ride so i tried it again and it would say “looking for a driver” still so i decided to go on another app while k wait and i went back on the app and it randomly cancelled it and continued to do this each time i tried to get a ride. It’s so annoying when they don’t have drivers i feel like they should say that they don’t have people instead of letting people sit there hoping and then cancel it. So dumb
الاردن اربد
by abeer k mosa on 2021/10/13 16:14
عدم مصداقية اخدت طلب ووصلني ودفعت الطلب والسائق مسجل اني لغيت الطلب برغم انه اخد وبتواصل مع الشركة وما في رد للاسف تطبيق سيئ جدا ورح الغي عن جميع اجهزت منزلنا
Late
by Skibum415 on 2021/10/13 16:05
What’s the point of scheduling a ride diligently ahead of time to be on time somewhere only to be shuffled between drivers and suddenly have them arriving half an hour late? In the end your job is to get us from point A to point B safely and on time. If I’m half an hour late — you’ve failed. When it comes to safe- not sure if ratings mean anything anymore - some drivers are great, others tailgate or drive dangerously and scare me to half to death. Some cars are clean and others are plain gross. As a woman I’d say I feel actually unsafe 20% of the time. I’m not seeing these differences reflected in ratings consistencies and it’s absolutely impacted your brand.
Scammers
by Honest and Petty on 2021/10/13 15:34
The Uber they sent out went to the wrong location and took my money and charged a cancellation fee when HE cancelled it!!! Uber doesn’t even have a number to contact and doesn’t have an option for you to say that the Uber cancelled the ride without contacting me first. This is a shame!
Avoid this scam if you can
by f* trader on 2021/10/13 14:57
I have to come here to give uber a bad review because my girlfriend is so nice to uber and she doesn’t want to make anyone feel bad. My girlfriend used to go to work by Uber but nothing happened until yesterday. She got in the car and asked the driver to wear the mask, and he did it. By the end of the day, she checked her email and she saw the email from uber that the Uber driver reported she didn’t wear a mask on the time she in the uber and required her to take her selfie picture before using service next time. Uber treated us so nice for 80$ and 17$ tip each way. I think we have so many other choices, my family and friends won’t use it anymore. Thanks for your terrible service.
This app is the most unreliable app
by smhurannoying on 2021/10/13 14:41
Scheduled a Uber 40 minutes before I was supposed to be at work it just notified me I will be 20 minutes late to work
Trash
by ivebenroyall on 2021/10/13 05:51
I had been using Uber for AT LEAST 5-6 years now and have been loyal to them and their business. Recently the past few experiences have been the worst of my life and to top it off they didn’t do anything or even offer something to make up for the inconveniences. This app and it’s support are always a process and impossible to get what you actually deserve. Lyft is better, cheaper, and consistently on top of their stuff so do yourself a favor and download Lyft.
Stealing Money from Me - Zero Customer Service
by aaronholtz on 2021/10/13 03:32
Someone stole my credit card number, used it for Ubers and my bank disputed the charges, as they are typically pretty good about when cards are stolen. However, Uber locked me out of my account and anytime I try to contact them, they tell me that I have an unpaid balance left on my account. So I explain what happened and apparently that’s not good enough for them as if they don’t make plenty of money as is. It’s very clear there aren’t actual humans behind the support line and that they really don’t care about making their customers happy. They closed my ticket without any type of resolution. I have been using Lyft and will be using Lyft from now on. I don’t seem to have any issues there. It would be nice to have multiple ride sharing services but it’s not necessary. Lyft works great for me. I would not recommend Uber to anyone.
Do support them!!!!
by mrki91 on 2021/10/13 03:27
I used to like uber but now it’s just a sxit show. Driver earns nothing and as a passenger you can sit in the back with all these plastic covers and face masks with an overpriced rate... i feel bad for the driver and will definitely not support them anymore.
Not able to pin point apartment number in an apartment complex
by Duway on 2021/10/13 00:10
Can only enter apartment complex address / not able to enter apartment number in the complex which are long row houses / not a big apartment building with just a front entrance Still need improvement
$40 8 MINUTE RIDE???????
by miya1901!18 on 2021/10/13 00:10
I’m confused on why a 8 minute ride was $40 on Uber and $9.36 on Lyft. Prices are ridiculous on Uber. Always disappoints me and reminds me why I stopped using it.
Crap ads
by Awilliams821 on 2021/10/12 23:05
What is the deal You go Tomtry and tip and all this other stuff is buried in thr window Make it simple!!! Im looking for the rate and tip Dont need the junk!!! It makes it hard to tell what you are doing?!?!
Rapped
by marygracia1981 on 2021/10/12 20:55
Got cloformed an raped woke up on the street😔😔
Hacked
by joehoe22112 on 2021/10/12 18:08
I was hacked & im a driver and you guys seem not to reach back out or try to resolve the issue
4
by Ryo from LC on 2021/10/12 15:21
as D red cf fix K mtytttf lmdtg the crabfr o lol I look ok L ok ok
Uber driver sent to the wrong address
by bankr0ll.shy on 2021/10/12 14:47
I just requested for a Uber driver to pick me up at Walgreens, but instead the gps had brung my Uber driver all the way to subway, I had to walk all the way over there and I shouldn’t need to do that so I’m asking can u please fix ur gps, so this doesn’t happen again.
Tried to order breakfast
by SerenePrincess on 2021/10/12 14:47
I used the app 2x, to catch a ride to work when my car was in the shoppe. No problems there. But ordering food? Oh honey, no! Suddenly, there's a HUGE issue. My order was placed at 0945, & AN HOUR LATER, still hadn't been picked up. Tried to use the chat feature on the app to request the order be cancelled, & OHEY LOOKIT THAT! The chat feature just loads A BLANK SCREEN. (Note: yes, the app is up to date.) I tried to reach out on the phone, only to find out the phone number has been disconnected! Social media is utterly worthless, bc they might get back to you in the next week or so. Maybe. So the money I just spent on breakfast has been sent into the void, & I might get it back? Might not? Who knows?! Bc I sure as heck don't. And there's no one answering any of my attempts to reach out to get either my order, or my refund. If I could leave zero stars, I would. Simply bc the dude that I last rode with kept staring at my chest while I was riding with him, asked me if I would "meet after work", & tried to touch me as I was getting out of his car. But, hey, our parents tried to warn us about getting into cars with strangers.
frustrating
by sleepielex on 2021/10/12 14:18
i decided to redownload this app, but i cant get passed the part trying to verify OLD card information. i haven’t had this debit card in 3 years!! make this more user friendly please.
Enter pickup location not working or showing on app
by jjjjjrrrrrjjjjrrr on 2021/10/12 13:56
This app Will not let me get a ride cause when I press enter pickup location all it shows is a map but nothing to type my pickup and drop off location ... so I deleted and reinstall and same issue happening .., hope it get fixed soon
Mr. Sari
by Sari Barqawi on 2021/10/12 08:14
The app is not flexible at all
Ridiculous wait times at LAX
by mischifous on 2021/10/12 07:07
Ridiculous wait times at LAX and fares. Just absurd.
What’s up with getting request?
by PacoOc on 2021/10/12 02:07
Is it my network ? Who knows
Frustrated with dark patterns
by Karollorak on 2021/10/12 01:22
Update: dark patterns continue. Quietly removed all ways of contacting support from the apps. Also for some reason, I cannot set Apple Pay as my default and the apps keep charging literally anything else I have connected. And of course I can’t unlink the account it keeps pinging until the delivery/ride is complete, at which point I forget and the whole thing happens the next time. I do not enjoy the blocks the app places that end up costing me time or money. I have a default card set. From rewards I get Uber cash. Cool great. But if I opt to use those rewards, it sets the Uber cash as my default payment and the very next time I use the app, punishes me for it by not allowing me to order a car until I reup ubercash. So then I have to reselect my default card and reorder a car. This takes seconds but my new price is always a little bit higher. My frustration is high bc I tend to order a car and then not even see the blocker bc I put my phone in my pocket, waiting for the haptic feedback to alert me when I am matched with a driver. Which means sometimes I'm out the door and headed to the elevator before I see the ubercash block and have to reorder a car. Stop doing this!
Terrible Customer service
by MamaGina555 on 2021/10/11 21:50
Uber drive keeps charging me for an issue that I've had with UBER EATS since January. I had an issue where food was never delivered, therefore they were supposed to give me a credit which is stated numerous times in a customer service chat but the credit was never given. I had to have my bank reverse the charges. But then when I would order an Uber car it charged the amount that was supposed to be credited to me and actually canceled the car even though I received a confirmation that the car was ordered and I never knew the car was canceled until I was left waiting and then late for work because the car never came. I am still trying to resolve this issue. They have charged me 3 times now. Needless to say I am furious!
Customer service doesn’t have a clue
by Tarek831 on 2021/10/11 19:40
Biggest waste of time of your life. App works fine until there’s an issue. After that they’ll submit you for four background checks (all within one month) meanwhile you’ve been driving with them for a long time. Everyone you get transferred to is a “specialist” and each one has a different answer (though none of the solutions actually work) I have spent 24 hours— a real 24 hours— on the phone in the last month trying to resolve my issue. No one cares, no one has the proper training. You’re on your own. They just hang up if they feel like it and then you can give the entire story and info again to each new person you call If you can run from Uber, run now. They don’t have a clue and it’ll only cost you your sanity at the end of the day
Uber App - SNAFU
by IPOD TOuCh PLZ on 2021/10/11 19:21
Uber has no customer support you can speak to, no human to human contact!! To set up an Uber Account, you have to have a method of payment On File in your account. You can’t erase your method of payment, without entering a second method of payment first, that way there’s always at least one method of payment in your Uber Account!!! My account was HACKED, and my method of payment was erased!! How do i know my account was hacked? Because you can’t erase the only method of payment you have on file, without entering a second method of payment in your account,…my account has no method of payment on file,…i have not been able to use my Uber Account since 2018,…the Uber App will not allow me to enter a new method of payment,…the Uber Help inside the APP can’t enter my new method of payment for me, into my Uber Account!!! This 21st Century Technology is utter Madness, when you can’t speak to another Human Being on the other end of customer service!!!!! How hard can it be to update a customers method of payment for them,…so that they can utilize the Company’s Services,…and the Company can keep a Paying Customer Current?!?!?!?!?!? I haven’t been able to Hail A Ride since 2018, b/c the Uber App won’t allow me to enter a new method of payment!!!! IF it’s “A” “i” working inside the Uber App,…it’s not able to Comprede’ - that the customer needs Technical Support in updating a method of payment option into their account!!! What would that take, about 5-minutes over the phone with technical support?!?!?!?!? These APPS have outsmarted themselves!!!
Trash
by tigre.decente on 2021/10/11 18:38
trash wants to charge you money without making the trip
সতর্কতা
by kairul badshah on 2021/10/11 18:22
বাংলাদেশে সিলেটে বেশির ভাগ উভার ব্যবহার মন্ত্রী থেকে বেশি এবং আগে এপ কালেকট হওয়া পরে বলবে কোথায় যাবেন এমন কেন? এরা অনেক কে টিপ না বলে বাতিল করে? এবং উভার উচিত যাকে তাকে তাদের কাজে নিয়োগ না দেওয়া কতৃপক্ষে দৃষ্টি আকশন করছি।
Price increase
by dansquarepants on 2021/10/11 15:27
This review is based only on my most recent experience. Trying to get home after a flight. Landed early in the AM and saw that my Uber ride would be $135. The ride is usually in the $40 -$50 range. I immediately installed Lyft and got a ride for $56. I feel like they take advantage of the brand/household name to increase cost.
Nope
by VNGI33 on 2021/10/11 14:32
Been getting charged over $50-60 lately to arrive LATE to work. It shows an arrival time & ends up adding more & more. I ordered an Uber an HOUR ahead for a 20MIN drive. Not only that but I heard the drivers haven’t even gotten a raise with all these new high prices.
Key features missing and bugs to report
by Dirkstar71 on 2021/10/11 13:57
It appears that there is no longer a family sharing option (feature) I tried to request a ride for another rider (my daughter) and it appears that you can’t schedule a pickup for another rider. (Bug) Not integrated to Apple Pay so I have to manually type in credit card info (feature) At this point would have expected the app to be more user friendly.
Communication
by Fuget about it on 2021/10/11 13:14
No way to call someone and resolve a problem.
Trash company with woke views
by bestpk3r1234 on 2021/10/11 12:33
They’ll spend billions and millions on lecturing people on coming out but can’t run a basic ride share app. Garbage company with even worse leftist dogma views.
Expectations are getting worse
by CHEER *09 on 2021/10/11 12:05
I’ve had uber for 5+ years. Always very accommodating to the consumer. The recent experience at O’Hare was absolute frustration. Giving me a ride that is 21 mins away from the busiest airport In the US. Then when I receive a notification he is arriving, telling me after 2 mins he will begin CHARGING ME?? No thanks. I’ll move to Lyft.
Timing is not accurate when you book rides
by jlp202 on 2021/10/11 09:12
Almost every single time I’ve tried to book an Uber in the past year (which hasn’t been a lot I’ll admit), they have underestimated the time it would take for the driver to arrive until I confirm the trip. This last time, it ended up being 15 mins later than their “estimated time”. When you’re trying to get to the airport, timeliness is important so whoever is writing the estimate feature needs to come up with a better algorithm…
Poop
by GingerAlpaca on 2021/10/11 08:32
I can’t even order an Uber ride 24 hours in advance without getting canceled on more than twice. I’m late to my appointment now because Uber can’t do their basic job. Clearly you aren’t taking care of your drivers, because there aren’t enough to complete the rides requested. Horrible!
APP BUG
by Will Ungs on 2021/10/11 06:10
I use the app multiple times a week for business reasons and it is great for the most part, but there are some issues… Every week, I reserve multiple rides in advance, and the app prompts me to “reserve another ride” as a shortcut option; however, it never actually lets me reserve another ride when I push that button and I always have to go all the way back to the main menu and start from the “where to?” bar. Minor issue but it becomes tedious when reserving 5-10 rides at a time every week. I hope that the Uber app developers fix this bug soon as it has been like this for a few months now.
The ecosystem isn’t what it used to be
by Chessmasterben on 2021/10/11 05:39
Just waited an hour for a ride at the airport. what happened Uber? Was the last one on the curb. Finally was paired with a driver but he was 30 min away. Then I was charged a 12 fee for canceling a ride that should have never been routed to me. Also my driver asked me where I was going? Why can’t the driver see where they are taking me?
False advertising
by fGH4life on 2021/10/11 03:23
Pay the fee no rides show up
Wait time
by calvin)( on 2021/10/11 01:54
When you’re looking for a ride it literally would 10-15 minutes wait time, but when you click on the ride it’s actually 20-30 minutes away. This is false advertisement. I rely the time.
App designed to stonewall customers
by D1234 on 2021/10/10 22:57
I accepted a fare quote and then was charged a higher fare. When I requested an adjustment using the app I only got a partial refund and then error messages letting me know that I could only request an adjustment once. The app, combined with the complete lack of customer service support via phone or email is designed to frustrate riders to the point that they give up (and hopefully forget what a dysfunctional company this is).
Can’t see Uber and Uber Eats Rewards
by honest_reviewer4 on 2021/10/10 22:34
I didn’t had to do it but I think this is my last resort. It’s frustrating contacting support and everyone telling me the same instructions. 1. Uninstall and reinstall Uber and Uber Eats 2. Enable location services I have obviously done that and multiple times. It still doesn’t show up. Additionally, Uber doesn’t have call support and the chat support just keeps repeating the same instructions. I have been a regular user of Uber and Uber Eats for 3 years. I am really disappointed by how Uber is treating its customers.
Deceiving time estimates
by Uslebanon on 2021/10/10 20:54
Not once, I mean not once this app was accurate or even close to accurate pick up time. They do this intentional to make you order than you have a wait.
Customer service
by liyaaa78 on 2021/10/10 20:45
Doesnt even have a 1800 number to call about anything i texted for a representative 4-5 hours later no response, dont waste your money
Don’t bite the hand that feeds you!!!!
by snalard on 2021/10/10 14:53
Steve in Colorado Springs told me that South Dakotans (me) are not as well educated as those in Colorado. Then he proceeded to ask me the capitals of states which I knew, to his surprise. All he did was talk about himself and insult the other drivers on the road even threatening to go after them as he himself drove erratically. I got to hear about all his partying, drinking and drugs in his younger years. Not something to brag about. Whose the uneducated person here?
Trying to schedule cost me 300 bucks
by Uber made me miss my flight on 2021/10/10 10:12
Had a pretty early morning flight. Uber guarantees that within ten minutes of my pick up time I can get a car. Set a time 2 days early, time comes, nothing. They have a ten minute waiting period, so problem. At the end of the waiting period, I get a car that will arrive 50 minutes after my pickup window was set. Had to change flights day of, which is obviously incredibly expensive. Received no indication that the timing would be a problem, and all the language is a lie. Thanks Uber
What a rip off
by notlad07 on 2021/10/10 06:19
You login and find a ride for $15. You refresh the page or reopen the app for any reason, and the same ride is now $25. Shocked, you refresh, and now $37. This has happened the last 4 times I’ve tried to get a ride.
What the ****
by MicheC987 on 2021/10/10 03:58
Multiple attempts at ordering uber with double click sent me back to start of process- uninstalled and reinstalled 3 times now….your app is crap (and it’s not just me, friends had same experience. Fix that double click to confirm pls it doesn’t work!!!!
Would Give Zero Stars If I Could
by SpinnersB on 2021/10/10 02:41
Pray you don’t have any issues with your Uber Ride or Uber Eats order. Uber customer service is horrendous and is more likely to accuse you of fraud than accept responsibility for poor service.
I’m sure it’s great if I could get it to work!
by Minecrafter mandy on 2021/10/10 00:59
Decided to download so I could go to a bar with a friend tonight, but the app is slow and it doesn’t seem to be working properly. When I try to take a photo of my ID it keeps giving me an error message, and it doesn’t even ask for the back side of the card. App needs fixing.
Poor service
by davi3d3 on 2021/10/10 00:55
I always have trouble with Uber. They are not good with following up. Customer service is awful. This needs to be fixed, until then Lyft will always get my money.
Uber doesn’t care about black people.
by mimibatool on 2021/10/10 00:47
Uber doesn’t care about black people.
Worst customer support
by machadolluis on 2021/10/09 23:51
I had a problem with an outstanding balance and tried multiple times to pay it out with no success, other payment methods did not go through even though they work on other apps and services. I tried to reach out to u er SEVEN TIMES and nothing was done about it. Shameful.
Lately it’ve been my worst experience
by malak24600 on 2021/10/09 20:49
First thing the fair is almost doubled and the drivers oh my god THE ARE TOTALLY UNPROFESSIONAL !!!! Like they do what they want and what they find the best for them not what I “ as a customer “ need and also money wise they need to have more change i had to walk THE WHOLE STREET to find change just because he is too bothered to carry some change or walk a little bit and find me some change??? They also cancel the rides without even telling, first they call and know where I’m going and if it’s too far for them the just cancel it WITHOUT NOTICE!!!!!!! Sorry but the app deteriorated and it needs to get back to how professional their drivers were!
Will no longer use
by PKSR on 2021/10/09 20:37
I will at the Orlando international airport OIA at midnight and slow finding a driver. Found one 25 minutes away at twice the price. It was midnight, I needed to get home. So I took it, had to redirect route, left airport in wrong direction. Can not find a way to file a complaint. Have NO indentation of using Uber against!
Company has horrible policies
by GC4Liberty on 2021/10/09 17:09
You know what’s healthier than wearing a mask in a car? Walking instead of using this service.
Terrible service
by Larry Maze on 2021/10/09 16:53
My driver was rude, speeding and took me to the wrong location. Tried to inform customer service to get a refund and was denied. I already had my doubts about Uber and this just confirms I was right so I do not plan to use the app again.
Use lyft
by Monster897 on 2021/10/09 15:58
Used an uber gift card and they also charged my card for the same amount ended up spending 160 dollars on a 25 minute drive! Please use at ur own risk because uber won’t respond to my ticket nor will the driver! Be safe out there
Cancelled Rides
by nverkamp on 2021/10/09 11:50
Why would Uber allow rides to be scheduled in the future, then let the driver cancel 20 minutes before the ride? Incredibly frustrating trying to get to a destination on a schedule (like the airport) only have to have your only ride option at 7:30 in the morning not show up.
A vampire on society
by Citizen1989 on 2021/10/09 05:44
Customer service nonexistent. Treats employees terribly. Price gouging. A vampire on society.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
It seems drivers forget
by elisabeth_23 on 2021/07/31 02:19
We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Double Standards. Ride at your own risk.
by Alex2710 on 2021/06/22 19:32
So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Uber has my address pinged at a business next door on Greenville
by MommaJules13579 on 2021/07/07 16:59
I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Not reliable
by JeffTNYC on 2021/08/22 23:22
Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Rating Trends
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All Versions
4.0
1,274,191 total
 5
1,054,557
 4
84,629
 3
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 2
19,937
 1
82,985
Current Version (3.479.10000)
4.0
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Version History
More...
Keyword Volume Hits KEI Rank
car service app
0.00
16
cab app
9.94
15
2
ride
12.36
14
2
cab service
54.10
13
1
taxi
15.58
13
1
uber app for driver
54.34
2
uber panama
0.00
1
uber
287
1
hoover taxi
0.00
taxi limo
0.00
trancit car
0.00
black car service
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.58
31
2
ride
12.36
27
1
cab app
9.94
3
car service app
0.00
2
uber panama
0.00
2
uber app for driver
54.34
2
cab service
54.10
2
uber
287
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Uber does not care
by UberShouldBurn on 2021/10/16 04:40
This app doesn’t care about the riders, only the money in their pocket, will never fix the endless amount of glitches and overall terrible features of this app, I use Uber almost everyday and I also actively tell people to not use it everyday, hope this company eventually goes bankrupt.
The worst company ever
by Anasrakko on 2021/10/16 04:20
Disrespect customers. And they reach to a point were they bully them!
Scammed me out
by aurib14 on 2021/10/16 02:40
Really happy how it kept cancelling until the fare went higher and it worked all of a sudden.
Scam
by Taylor. M. on 2021/10/16 00:46
I payed 23 dollars for a ride because I needed to get somewhere in a certain time, they took 20 minutes to find a driver and then said “all drivers are busy at the moment” I tried to cancel and it won’t let me cancel the order for my money back, absolute scam and I’m very frustrated
could be better
by Yoshi Takahashi on 2021/10/15 23:48
The more you use the app the more expensive the rides get. And for a while now the app takes a while to connect to a driver.
Biggest frustration
by TraplordChop on 2021/10/15 23:04
Worst thing is how a $10 ride can turn into $40 ride if u decide to take it a few minutes later. Ridiculous
Uber is tracking and restricting use based on masks
by SEO Gazelle on 2021/10/15 22:05
Uber is tracking and restricting use based on masks... stick to ride sharing and leave this to the driver and the passenger.
Scam
by black monroee on 2021/10/15 21:54
They charged me early for a subscription and refused to refund me even after the subscription was canceled
Scammers
by KayKRene on 2021/10/15 21:15
I will never understand why this app charges more than a regular cab (for example 20$ to go .6 miles, a 5 min drive) but pays their drivers next to nothing. They’re scamming the riders and the drivers & it’s not cool at all.
Updates on a Daily Basis
by BrooklynBarracuda on 2021/10/15 19:30
THE CONSTANT DAILY UPDATING IS RIDICULOUS!
No drivers
by slugicide on 2021/10/15 18:50
Even in heavily populated areas wait times are terrible. With prices this high why wouldn’t we just use a taxi?
Uber ask for 100 lira for 20 lira ride/ different from the application price
by bouzzzaaa on 2021/10/15 18:47
I wish i can upload the screenshot, where the driver asked me for a 100 lira for a 30 lira meshwar!! Only because its raining The drivers keep cancelling always busy in Istanbul, and the latest one is bargaining!! Im no longer using it!!!
Uber’s do not show up on time
by rifkfb on 2021/10/15 18:16
I usually schedule my rides hours before my trip and so fair none of my rides have showed up instead. when I check the Uber app it asks me how my ride was even thought they never showed up or picked me up. I am now a half hour late for my class and there is no where on the app to help with this problem. The Uber driver just sat their for 20 mins in the same spot and when I texted them where are you canceled. Please have a support tab for this kind of problem this the 3rd time this has happened to me.
Would rate 0 if possible
by Heavc4 on 2021/10/15 17:36
Yup
Stop Sending Push Notifications
by spiritually_freed on 2021/10/15 17:08
Unless you're notifying me about a ride I've booked, stop sending extra notifications to my phone. Make extra notifications optional, if need be. I'm very close to deleting this app.
Very unhappy customer
by Rnicole1996 on 2021/10/15 15:16
Arriving at an airport at 9pm, I expected to just pull out my phone and find and Uber driver close by. After waiting for 20 minutes outside the airport, I get a notification that there are no available drivers nearby. I get that, it’s late and at least I tried. To avoid this mistake again, I booked an Uber ride 2 DAYS in advance to take me back to the airport. The morning of, my card was charged the fee for pickup/drop off. The app gave me a 10 minute time frame the driver would be there. After the 10 minutes were up, I get a notification that once again there were no available Uber drivers in my area. THEN DO NOT TAKE OUT MONEY UNTIL A DRIVER HAS CONFIRMED THEY WILL PICK ME UP. I ended up using the other very similar app to get me to my hotel and to the airport the entire trip. I would never recommend Uber to anyone. The other app (you know the one) is by far superior. I just hope I get my money back for the ride I was charged for and never got to take.
What’s Wrong??
by abc!&- on 2021/10/15 14:37
Added ur app again, doesn’t recognize my tel number or email address (used Uber dozens of times) & sends messages in Spanish. I think I’ve again cleared this the Spanish messages now. But now the screen is stuck showing a map of my nearby location & I cannot clear it. Guess I’ll be using Lyft again for my next ride. 🤦‍♀️ Would love to clear this screen from my phone though of course! Love how u can’t post a message without a nickname & of course they’re all taken 🙄
Can’t ever ADD payment so rides keep getting cancelled
by Hipstergrrlie on 2021/10/15 11:54
I hate how they confirm that you have scheduled a ride. Then you find out right before you’re supposed to leave that the payment isn’t working. Then you go onto the app to add another credit card to your payment options. And then it keeps saying “unknown error” and won’t even ADD THE NEW PAYMENT OPTION! Ugh! Literally this has been happening to me for a year straight with no resolve.
Uber drivers
by SpazBoy00 on 2021/10/15 10:46
I feel like they shouldn’t be able to take a ride while they’re in the process of dropping someone off but other than that I have had no problems
GPS driver tracking isn’t working
by Anoncabaretfae on 2021/10/15 10:10
I took Uber into work this morning as I usually do. Everything was working except the GPS driver tracker while I was waiting for my ride, so I had no idea where he was in real time. Please fix. Thank you.
Taxi next time!
by starbh on 2021/10/15 01:06
Just took an Uber from Philadelphia airport for 9 miles and got charged $45. Next time take a taxi
Y’all are thieves!!!
by EmyRoseDelilah on 2021/10/14 22:32
Y’all charged me $50 for auto saving a trip that cost me $7.51. Y’all have yet to have a customer service number specifically for RIDERS. That’s inconvenient for the riders because sometimes the app is having network issues. I did not authorise $50 to be taken from my account by you guys. I authorised $7.51 and that is it. Refund my money.
Driver got lost and I got charged extra
by Mincrafter278 on 2021/10/14 22:04
The Uber driver got lost and I got charged extra because the the ride took longer.
Phillip
by Gagi#1 on 2021/10/14 20:06
Quick response and very helpful to mobility challenged sister.
Can’t request a ride
by kaykay2884 on 2021/10/14 19:04
What’s wrong with the app
They are liars
by fthcddki on 2021/10/14 16:48
You work hard and then there app screws up and a decreases your acceptance rate and all they can say is oh we working to fix it for you and they never do don’t believe anything they ever say
Terrible Payment Visibility
by nld01 on 2021/10/14 15:37
I used to like Uber, even on the pricier rides bc of the good driver service. Until recently, I noticed I’ve been getting charged $25 a month for absolutely nothing, for I have no idea how long, as far as I can remember I never signed up for it, I have maybe had 1 or 2 rides in six months. The subscription doesn’t show up on Apple subs, and it doesn’t show up on services that do bank expense tracking , so I’ve essentially thrown away 100s for a service that I’ve never benefited from. Lovely.
No one’s ever available
by Smokescreen0000 on 2021/10/14 13:34
I’ve never have gotten a ride from Uber before because no one is ever available. I live in a large town not far from the twin cities. You would think at least one person would be an Uber driver.
Scam
by bartholewu on 2021/10/14 09:00
They change the prices on you to screw you over Im someone that rides daily and I’ve been screwed plenty of times by “surge pricing “ more like scam pricing and don’t even get me started on the time deception these guys are 8th @evel time wizards they can just make 20-30 mins of your life disappear with slow drivers and bad routes designed to get the the most money instead of get you where you need to go on time
This company stole money from me.
by Jeremy4523 on 2021/10/14 05:37
I attempted to get an Uber and I started through the process of ordering an Uber. I saw that it would take them over 30 minutes to get to my location so I cancelled the ride. They charged me $13 for a ride I never got. How are you going to rob me of my hard earned money for a ride I never even took. I will never take an Uber ever again unless someone from Uber makes this right and proves they aren’t a soulless company.
Worse Customer Service
by Lorenzo VM on 2021/10/14 05:35
I had a trip to NYC 2 weeks ago and suddenly my payment method (Amex) suddenly was not a valid payment option. Reached out to customer service and all I got was vague statements that 1. Did not solve anything and 2. Never answered my questions. Customer service at Uber is by far the worse I have ever encounter, and impersonal. Never felt like a company doesn’t give a S@!? About a customer.
You cannot add money to the app
by CC Dave on 2021/10/14 04:22
I’ve just spent several hours trying to work with Uber to be able to add money to the app for when I have a longer ride. They want me to get rid of all my network settings they want me to turn off Bluetooth permanently. All of these things are crazy. They have a broken app. They tried working me how do you spent several hours. I am very very disappointed. The app used to work just fine
So much bull crap
by Valenidohv_Wohali on 2021/10/14 03:22
Not only do a lot of the drivers care very little about actually getting you to your destination on time, but they accept requests before even finishing their current rides. I’ve been late so many times to work. There are also a lot of hidden fees that they don’t information you of upon requesting the ride, which to me screams false advertising but I’m no expert. Lastly , the gps system they have is beyond terrible. The gps always shows the longest possible route, and half the time the drivers themselves have trouble following them. I’ve had enough of the deception and blatant disrespect.
Uber uses unsafe drivers
by Slippy Scoo on 2021/10/14 01:20
The drivers for Uber are not nearly as safe as Lyft drivers and the cars are older. More similar to a cab ride. Go with Lyft👍
Spam push notifications
by Enter a Nickname 1234567891011 on 2021/10/14 00:40
Unwanted spam push notification "Plans this week?" = BLOCKED ALL NOTIFICATIONS. You only get one chance and you've blown it, forever.
Terrible!
by Tatts!!! on 2021/10/13 20:26
Worst driving app I’ve used. My drivers are always late, and so old they shouldn’t be driving. Uber needs to regularly (yearly) check their drivers eyesight and driving skills. This is ridiculous!
New Uber app called “Uber airplane”
by Nawaf187118 on 2021/10/13 20:19
I really wish that Uber taxi would make a new Uber app focusing on airplanes called “ Uber airplanes”. I also wanted the Uber airplanes app to release on December 5, 2021.
Unfair
by Hassin123 on 2021/10/13 20:17
Just that Uber takes almost 50 % of the amount we are charged.
Customer service takes days to respond
by Mr. Allen35 on 2021/10/13 18:27
Terrible for a lot of reasons but the one that made me write the review is the customer service. I sent a gift card to a friend so they could get a ride and they never got it, couldn’t use it and I can’t get my money back. I can’t even get a reply for customer service just auto responses and crap like that. Total trash
Good until it’s not
by kelisbb on 2021/10/13 18:15
I have used uber a lot and most of the time it works but recently i tried to use it and i was trying to find a ride and it would say “looking for a driver” for about 5 minutes and then i cancelled it and it charged me a fee which is ridiculous, but i really needed a ride so i tried it again and it would say “looking for a driver” still so i decided to go on another app while k wait and i went back on the app and it randomly cancelled it and continued to do this each time i tried to get a ride. It’s so annoying when they don’t have drivers i feel like they should say that they don’t have people instead of letting people sit there hoping and then cancel it. So dumb
الاردن اربد
by abeer k mosa on 2021/10/13 16:14
عدم مصداقية اخدت طلب ووصلني ودفعت الطلب والسائق مسجل اني لغيت الطلب برغم انه اخد وبتواصل مع الشركة وما في رد للاسف تطبيق سيئ جدا ورح الغي عن جميع اجهزت منزلنا
Late
by Skibum415 on 2021/10/13 16:05
What’s the point of scheduling a ride diligently ahead of time to be on time somewhere only to be shuffled between drivers and suddenly have them arriving half an hour late? In the end your job is to get us from point A to point B safely and on time. If I’m half an hour late — you’ve failed. When it comes to safe- not sure if ratings mean anything anymore - some drivers are great, others tailgate or drive dangerously and scare me to half to death. Some cars are clean and others are plain gross. As a woman I’d say I feel actually unsafe 20% of the time. I’m not seeing these differences reflected in ratings consistencies and it’s absolutely impacted your brand.
Scammers
by Honest and Petty on 2021/10/13 15:34
The Uber they sent out went to the wrong location and took my money and charged a cancellation fee when HE cancelled it!!! Uber doesn’t even have a number to contact and doesn’t have an option for you to say that the Uber cancelled the ride without contacting me first. This is a shame!
Avoid this scam if you can
by f* trader on 2021/10/13 14:57
I have to come here to give uber a bad review because my girlfriend is so nice to uber and she doesn’t want to make anyone feel bad. My girlfriend used to go to work by Uber but nothing happened until yesterday. She got in the car and asked the driver to wear the mask, and he did it. By the end of the day, she checked her email and she saw the email from uber that the Uber driver reported she didn’t wear a mask on the time she in the uber and required her to take her selfie picture before using service next time. Uber treated us so nice for 80$ and 17$ tip each way. I think we have so many other choices, my family and friends won’t use it anymore. Thanks for your terrible service.
This app is the most unreliable app
by smhurannoying on 2021/10/13 14:41
Scheduled a Uber 40 minutes before I was supposed to be at work it just notified me I will be 20 minutes late to work
Trash
by ivebenroyall on 2021/10/13 05:51
I had been using Uber for AT LEAST 5-6 years now and have been loyal to them and their business. Recently the past few experiences have been the worst of my life and to top it off they didn’t do anything or even offer something to make up for the inconveniences. This app and it’s support are always a process and impossible to get what you actually deserve. Lyft is better, cheaper, and consistently on top of their stuff so do yourself a favor and download Lyft.
Stealing Money from Me - Zero Customer Service
by aaronholtz on 2021/10/13 03:32
Someone stole my credit card number, used it for Ubers and my bank disputed the charges, as they are typically pretty good about when cards are stolen. However, Uber locked me out of my account and anytime I try to contact them, they tell me that I have an unpaid balance left on my account. So I explain what happened and apparently that’s not good enough for them as if they don’t make plenty of money as is. It’s very clear there aren’t actual humans behind the support line and that they really don’t care about making their customers happy. They closed my ticket without any type of resolution. I have been using Lyft and will be using Lyft from now on. I don’t seem to have any issues there. It would be nice to have multiple ride sharing services but it’s not necessary. Lyft works great for me. I would not recommend Uber to anyone.
Do support them!!!!
by mrki91 on 2021/10/13 03:27
I used to like uber but now it’s just a sxit show. Driver earns nothing and as a passenger you can sit in the back with all these plastic covers and face masks with an overpriced rate... i feel bad for the driver and will definitely not support them anymore.
Not able to pin point apartment number in an apartment complex
by Duway on 2021/10/13 00:10
Can only enter apartment complex address / not able to enter apartment number in the complex which are long row houses / not a big apartment building with just a front entrance Still need improvement
$40 8 MINUTE RIDE???????
by miya1901!18 on 2021/10/13 00:10
I’m confused on why a 8 minute ride was $40 on Uber and $9.36 on Lyft. Prices are ridiculous on Uber. Always disappoints me and reminds me why I stopped using it.
Crap ads
by Awilliams821 on 2021/10/12 23:05
What is the deal You go Tomtry and tip and all this other stuff is buried in thr window Make it simple!!! Im looking for the rate and tip Dont need the junk!!! It makes it hard to tell what you are doing?!?!
Rapped
by marygracia1981 on 2021/10/12 20:55
Got cloformed an raped woke up on the street😔😔
Hacked
by joehoe22112 on 2021/10/12 18:08
I was hacked & im a driver and you guys seem not to reach back out or try to resolve the issue
4
by Ryo from LC on 2021/10/12 15:21
as D red cf fix K mtytttf lmdtg the crabfr o lol I look ok L ok ok
Uber driver sent to the wrong address
by bankr0ll.shy on 2021/10/12 14:47
I just requested for a Uber driver to pick me up at Walgreens, but instead the gps had brung my Uber driver all the way to subway, I had to walk all the way over there and I shouldn’t need to do that so I’m asking can u please fix ur gps, so this doesn’t happen again.
Tried to order breakfast
by SerenePrincess on 2021/10/12 14:47
I used the app 2x, to catch a ride to work when my car was in the shoppe. No problems there. But ordering food? Oh honey, no! Suddenly, there's a HUGE issue. My order was placed at 0945, & AN HOUR LATER, still hadn't been picked up. Tried to use the chat feature on the app to request the order be cancelled, & OHEY LOOKIT THAT! The chat feature just loads A BLANK SCREEN. (Note: yes, the app is up to date.) I tried to reach out on the phone, only to find out the phone number has been disconnected! Social media is utterly worthless, bc they might get back to you in the next week or so. Maybe. So the money I just spent on breakfast has been sent into the void, & I might get it back? Might not? Who knows?! Bc I sure as heck don't. And there's no one answering any of my attempts to reach out to get either my order, or my refund. If I could leave zero stars, I would. Simply bc the dude that I last rode with kept staring at my chest while I was riding with him, asked me if I would "meet after work", & tried to touch me as I was getting out of his car. But, hey, our parents tried to warn us about getting into cars with strangers.
frustrating
by sleepielex on 2021/10/12 14:18
i decided to redownload this app, but i cant get passed the part trying to verify OLD card information. i haven’t had this debit card in 3 years!! make this more user friendly please.
Enter pickup location not working or showing on app
by jjjjjrrrrrjjjjrrr on 2021/10/12 13:56
This app Will not let me get a ride cause when I press enter pickup location all it shows is a map but nothing to type my pickup and drop off location ... so I deleted and reinstall and same issue happening .., hope it get fixed soon
Mr. Sari
by Sari Barqawi on 2021/10/12 08:14
The app is not flexible at all
Ridiculous wait times at LAX
by mischifous on 2021/10/12 07:07
Ridiculous wait times at LAX and fares. Just absurd.
What’s up with getting request?
by PacoOc on 2021/10/12 02:07
Is it my network ? Who knows
Frustrated with dark patterns
by Karollorak on 2021/10/12 01:22
Update: dark patterns continue. Quietly removed all ways of contacting support from the apps. Also for some reason, I cannot set Apple Pay as my default and the apps keep charging literally anything else I have connected. And of course I can’t unlink the account it keeps pinging until the delivery/ride is complete, at which point I forget and the whole thing happens the next time. I do not enjoy the blocks the app places that end up costing me time or money. I have a default card set. From rewards I get Uber cash. Cool great. But if I opt to use those rewards, it sets the Uber cash as my default payment and the very next time I use the app, punishes me for it by not allowing me to order a car until I reup ubercash. So then I have to reselect my default card and reorder a car. This takes seconds but my new price is always a little bit higher. My frustration is high bc I tend to order a car and then not even see the blocker bc I put my phone in my pocket, waiting for the haptic feedback to alert me when I am matched with a driver. Which means sometimes I'm out the door and headed to the elevator before I see the ubercash block and have to reorder a car. Stop doing this!
Terrible Customer service
by MamaGina555 on 2021/10/11 21:50
Uber drive keeps charging me for an issue that I've had with UBER EATS since January. I had an issue where food was never delivered, therefore they were supposed to give me a credit which is stated numerous times in a customer service chat but the credit was never given. I had to have my bank reverse the charges. But then when I would order an Uber car it charged the amount that was supposed to be credited to me and actually canceled the car even though I received a confirmation that the car was ordered and I never knew the car was canceled until I was left waiting and then late for work because the car never came. I am still trying to resolve this issue. They have charged me 3 times now. Needless to say I am furious!
Customer service doesn’t have a clue
by Tarek831 on 2021/10/11 19:40
Biggest waste of time of your life. App works fine until there’s an issue. After that they’ll submit you for four background checks (all within one month) meanwhile you’ve been driving with them for a long time. Everyone you get transferred to is a “specialist” and each one has a different answer (though none of the solutions actually work) I have spent 24 hours— a real 24 hours— on the phone in the last month trying to resolve my issue. No one cares, no one has the proper training. You’re on your own. They just hang up if they feel like it and then you can give the entire story and info again to each new person you call If you can run from Uber, run now. They don’t have a clue and it’ll only cost you your sanity at the end of the day
Uber App - SNAFU
by IPOD TOuCh PLZ on 2021/10/11 19:21
Uber has no customer support you can speak to, no human to human contact!! To set up an Uber Account, you have to have a method of payment On File in your account. You can’t erase your method of payment, without entering a second method of payment first, that way there’s always at least one method of payment in your Uber Account!!! My account was HACKED, and my method of payment was erased!! How do i know my account was hacked? Because you can’t erase the only method of payment you have on file, without entering a second method of payment in your account,…my account has no method of payment on file,…i have not been able to use my Uber Account since 2018,…the Uber App will not allow me to enter a new method of payment,…the Uber Help inside the APP can’t enter my new method of payment for me, into my Uber Account!!! This 21st Century Technology is utter Madness, when you can’t speak to another Human Being on the other end of customer service!!!!! How hard can it be to update a customers method of payment for them,…so that they can utilize the Company’s Services,…and the Company can keep a Paying Customer Current?!?!?!?!?!? I haven’t been able to Hail A Ride since 2018, b/c the Uber App won’t allow me to enter a new method of payment!!!! IF it’s “A” “i” working inside the Uber App,…it’s not able to Comprede’ - that the customer needs Technical Support in updating a method of payment option into their account!!! What would that take, about 5-minutes over the phone with technical support?!?!?!?!? These APPS have outsmarted themselves!!!
Trash
by tigre.decente on 2021/10/11 18:38
trash wants to charge you money without making the trip
সতর্কতা
by kairul badshah on 2021/10/11 18:22
বাংলাদেশে সিলেটে বেশির ভাগ উভার ব্যবহার মন্ত্রী থেকে বেশি এবং আগে এপ কালেকট হওয়া পরে বলবে কোথায় যাবেন এমন কেন? এরা অনেক কে টিপ না বলে বাতিল করে? এবং উভার উচিত যাকে তাকে তাদের কাজে নিয়োগ না দেওয়া কতৃপক্ষে দৃষ্টি আকশন করছি।
Price increase
by dansquarepants on 2021/10/11 15:27
This review is based only on my most recent experience. Trying to get home after a flight. Landed early in the AM and saw that my Uber ride would be $135. The ride is usually in the $40 -$50 range. I immediately installed Lyft and got a ride for $56. I feel like they take advantage of the brand/household name to increase cost.
Nope
by VNGI33 on 2021/10/11 14:32
Been getting charged over $50-60 lately to arrive LATE to work. It shows an arrival time & ends up adding more & more. I ordered an Uber an HOUR ahead for a 20MIN drive. Not only that but I heard the drivers haven’t even gotten a raise with all these new high prices.
Key features missing and bugs to report
by Dirkstar71 on 2021/10/11 13:57
It appears that there is no longer a family sharing option (feature) I tried to request a ride for another rider (my daughter) and it appears that you can’t schedule a pickup for another rider. (Bug) Not integrated to Apple Pay so I have to manually type in credit card info (feature) At this point would have expected the app to be more user friendly.
Communication
by Fuget about it on 2021/10/11 13:14
No way to call someone and resolve a problem.
Trash company with woke views
by bestpk3r1234 on 2021/10/11 12:33
They’ll spend billions and millions on lecturing people on coming out but can’t run a basic ride share app. Garbage company with even worse leftist dogma views.
Expectations are getting worse
by CHEER *09 on 2021/10/11 12:05
I’ve had uber for 5+ years. Always very accommodating to the consumer. The recent experience at O’Hare was absolute frustration. Giving me a ride that is 21 mins away from the busiest airport In the US. Then when I receive a notification he is arriving, telling me after 2 mins he will begin CHARGING ME?? No thanks. I’ll move to Lyft.
Timing is not accurate when you book rides
by jlp202 on 2021/10/11 09:12
Almost every single time I’ve tried to book an Uber in the past year (which hasn’t been a lot I’ll admit), they have underestimated the time it would take for the driver to arrive until I confirm the trip. This last time, it ended up being 15 mins later than their “estimated time”. When you’re trying to get to the airport, timeliness is important so whoever is writing the estimate feature needs to come up with a better algorithm…
Poop
by GingerAlpaca on 2021/10/11 08:32
I can’t even order an Uber ride 24 hours in advance without getting canceled on more than twice. I’m late to my appointment now because Uber can’t do their basic job. Clearly you aren’t taking care of your drivers, because there aren’t enough to complete the rides requested. Horrible!
APP BUG
by Will Ungs on 2021/10/11 06:10
I use the app multiple times a week for business reasons and it is great for the most part, but there are some issues… Every week, I reserve multiple rides in advance, and the app prompts me to “reserve another ride” as a shortcut option; however, it never actually lets me reserve another ride when I push that button and I always have to go all the way back to the main menu and start from the “where to?” bar. Minor issue but it becomes tedious when reserving 5-10 rides at a time every week. I hope that the Uber app developers fix this bug soon as it has been like this for a few months now.
The ecosystem isn’t what it used to be
by Chessmasterben on 2021/10/11 05:39
Just waited an hour for a ride at the airport. what happened Uber? Was the last one on the curb. Finally was paired with a driver but he was 30 min away. Then I was charged a 12 fee for canceling a ride that should have never been routed to me. Also my driver asked me where I was going? Why can’t the driver see where they are taking me?
False advertising
by fGH4life on 2021/10/11 03:23
Pay the fee no rides show up
Wait time
by calvin)( on 2021/10/11 01:54
When you’re looking for a ride it literally would 10-15 minutes wait time, but when you click on the ride it’s actually 20-30 minutes away. This is false advertisement. I rely the time.
App designed to stonewall customers
by D1234 on 2021/10/10 22:57
I accepted a fare quote and then was charged a higher fare. When I requested an adjustment using the app I only got a partial refund and then error messages letting me know that I could only request an adjustment once. The app, combined with the complete lack of customer service support via phone or email is designed to frustrate riders to the point that they give up (and hopefully forget what a dysfunctional company this is).
Can’t see Uber and Uber Eats Rewards
by honest_reviewer4 on 2021/10/10 22:34
I didn’t had to do it but I think this is my last resort. It’s frustrating contacting support and everyone telling me the same instructions. 1. Uninstall and reinstall Uber and Uber Eats 2. Enable location services I have obviously done that and multiple times. It still doesn’t show up. Additionally, Uber doesn’t have call support and the chat support just keeps repeating the same instructions. I have been a regular user of Uber and Uber Eats for 3 years. I am really disappointed by how Uber is treating its customers.
Deceiving time estimates
by Uslebanon on 2021/10/10 20:54
Not once, I mean not once this app was accurate or even close to accurate pick up time. They do this intentional to make you order than you have a wait.
Customer service
by liyaaa78 on 2021/10/10 20:45
Doesnt even have a 1800 number to call about anything i texted for a representative 4-5 hours later no response, dont waste your money
Don’t bite the hand that feeds you!!!!
by snalard on 2021/10/10 14:53
Steve in Colorado Springs told me that South Dakotans (me) are not as well educated as those in Colorado. Then he proceeded to ask me the capitals of states which I knew, to his surprise. All he did was talk about himself and insult the other drivers on the road even threatening to go after them as he himself drove erratically. I got to hear about all his partying, drinking and drugs in his younger years. Not something to brag about. Whose the uneducated person here?
Trying to schedule cost me 300 bucks
by Uber made me miss my flight on 2021/10/10 10:12
Had a pretty early morning flight. Uber guarantees that within ten minutes of my pick up time I can get a car. Set a time 2 days early, time comes, nothing. They have a ten minute waiting period, so problem. At the end of the waiting period, I get a car that will arrive 50 minutes after my pickup window was set. Had to change flights day of, which is obviously incredibly expensive. Received no indication that the timing would be a problem, and all the language is a lie. Thanks Uber
What a rip off
by notlad07 on 2021/10/10 06:19
You login and find a ride for $15. You refresh the page or reopen the app for any reason, and the same ride is now $25. Shocked, you refresh, and now $37. This has happened the last 4 times I’ve tried to get a ride.
What the ****
by MicheC987 on 2021/10/10 03:58
Multiple attempts at ordering uber with double click sent me back to start of process- uninstalled and reinstalled 3 times now….your app is crap (and it’s not just me, friends had same experience. Fix that double click to confirm pls it doesn’t work!!!!
Would Give Zero Stars If I Could
by SpinnersB on 2021/10/10 02:41
Pray you don’t have any issues with your Uber Ride or Uber Eats order. Uber customer service is horrendous and is more likely to accuse you of fraud than accept responsibility for poor service.
I’m sure it’s great if I could get it to work!
by Minecrafter mandy on 2021/10/10 00:59
Decided to download so I could go to a bar with a friend tonight, but the app is slow and it doesn’t seem to be working properly. When I try to take a photo of my ID it keeps giving me an error message, and it doesn’t even ask for the back side of the card. App needs fixing.
Poor service
by davi3d3 on 2021/10/10 00:55
I always have trouble with Uber. They are not good with following up. Customer service is awful. This needs to be fixed, until then Lyft will always get my money.
Uber doesn’t care about black people.
by mimibatool on 2021/10/10 00:47
Uber doesn’t care about black people.
Worst customer support
by machadolluis on 2021/10/09 23:51
I had a problem with an outstanding balance and tried multiple times to pay it out with no success, other payment methods did not go through even though they work on other apps and services. I tried to reach out to u er SEVEN TIMES and nothing was done about it. Shameful.
Lately it’ve been my worst experience
by malak24600 on 2021/10/09 20:49
First thing the fair is almost doubled and the drivers oh my god THE ARE TOTALLY UNPROFESSIONAL !!!! Like they do what they want and what they find the best for them not what I “ as a customer “ need and also money wise they need to have more change i had to walk THE WHOLE STREET to find change just because he is too bothered to carry some change or walk a little bit and find me some change??? They also cancel the rides without even telling, first they call and know where I’m going and if it’s too far for them the just cancel it WITHOUT NOTICE!!!!!!! Sorry but the app deteriorated and it needs to get back to how professional their drivers were!
Will no longer use
by PKSR on 2021/10/09 20:37
I will at the Orlando international airport OIA at midnight and slow finding a driver. Found one 25 minutes away at twice the price. It was midnight, I needed to get home. So I took it, had to redirect route, left airport in wrong direction. Can not find a way to file a complaint. Have NO indentation of using Uber against!
Company has horrible policies
by GC4Liberty on 2021/10/09 17:09
You know what’s healthier than wearing a mask in a car? Walking instead of using this service.
Terrible service
by Larry Maze on 2021/10/09 16:53
My driver was rude, speeding and took me to the wrong location. Tried to inform customer service to get a refund and was denied. I already had my doubts about Uber and this just confirms I was right so I do not plan to use the app again.
Use lyft
by Monster897 on 2021/10/09 15:58
Used an uber gift card and they also charged my card for the same amount ended up spending 160 dollars on a 25 minute drive! Please use at ur own risk because uber won’t respond to my ticket nor will the driver! Be safe out there
Cancelled Rides
by nverkamp on 2021/10/09 11:50
Why would Uber allow rides to be scheduled in the future, then let the driver cancel 20 minutes before the ride? Incredibly frustrating trying to get to a destination on a schedule (like the airport) only have to have your only ride option at 7:30 in the morning not show up.
A vampire on society
by Citizen1989 on 2021/10/09 05:44
Customer service nonexistent. Treats employees terribly. Price gouging. A vampire on society.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
It seems drivers forget
by elisabeth_23 on 2021/07/31 02:19
We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Double Standards. Ride at your own risk.
by Alex2710 on 2021/06/22 19:32
So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Uber has my address pinged at a business next door on Greenville
by MommaJules13579 on 2021/07/07 16:59
I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Not reliable
by JeffTNYC on 2021/08/22 23:22
Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
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All Versions
4.0
1,274,191 total
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1,054,557
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84,629
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32,083
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19,937
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82,985
Current Version (3.479.10000)
4.0
1,224,590 total
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1,031,182
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Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.58
31
2
ride
12.36
27
1
cab app
9.94
3
car service app
0.00
2
uber panama
0.00
2
cab service
54.10
2
uber app for driver
54.34
2
uber
287
1
black car service
0.00
taxi limo
0.00
hoover taxi
0.00
trancit car
0.00