Screenshots
Keyword Volume Hits KEI Rank
cab service
54.10
19
4
cab app
9.94
13
car service app
0.00
12
5
taxi
15.58
12
ride
12.36
9
uber app for driver
54.34
2
uber panama
0.00
1
uber
287
1
250
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Scheduling a ride is unreliable.
by 53C5HUN 3IGH7 on 2022/01/20 19:41
I just Recently moved to a busier area. I don’t have a car so I have friends give me rides most of the time, but when they can’t I try and use Uber. I have never had any luck trying to request a ride on the spot. I end up waiting for 30-40 minutes for a driver accept my ride request and give up and have to find another way home. Scheduling a ride has worked for me on a few occasions. Yet I have had even more occasions where I scheduled a ride 5-6 HOURS ahead of time and still nobody accepts the request. You only get notified at the very end of your pickup window that you aren’t getting a ride. As a rider I have maintained a 5.00 rating, I am not rude with drivers and I engage in conversations if the driver is willing, I ALWAYS ALWAYS ALWAYS tip no matter what (because I was raised by a kind human). My ride request are never longer than a 20 minute trip, so I don’t really understand why my scheduled rides aren’t being accepted. I have also had experiences when scheduling rides where I get a notification that someone has accepted the request and then as soon as my pickup window time comes, I no longer have a driver… sooo what happened??? Did they just think to themselves “you know what, nevermind.” Scheduling rides is unreliable there are no guarantees that you will get a driver, and getting rides on the spot is unreliable. But because I have no other choice sometimes, i will continue to try and use Uber. But ill give Lyft a try too.
Unprofessional Thieves
by raml23sfr on 2022/01/20 18:51
An uber driver stopped at a convenience store, made us late, was disrespectful and Uber support was impossible to contact, and when I was finally contacted, they were worse than useless and beyond patronizing. I will never use this service again, and I will make sure that all my friends and family understand that Uber doesn’t care about their customers. I feel as if Uber has stolen my time and my money with their continually lackluster service.
Matt
by matty ice 3334 on 2022/01/20 17:19
When will you update the Uber app for the Apple Watch my Uber app on my watch does not work
Worst Company on Planet
by No search bar? on 2022/01/20 16:58
Over the course of three years, I have been trying to order Ubers. For some reason my account won’t allow me to pay for anything. No matter what payment info I put in it says my payment cannot be processed. Unfortunately, Uber does not believe in customer service. This company does not even have a hotline to call for help on how to give them freaking money. You all should download Lyft, it’s cheaper, the drivers are friendlier, the app is more intuitive and they have great customer service. Uber can rot and die in the profitless pit and sexual assault scandals they are in.
DONT SEND ME UNSOLICITED TXT ADVERTS!
by DesignatedDriver on 2022/01/20 16:50
make my watch or phone interrupt me while I am concentrating on work and I delete your app from my phone. Are you sure this is what you intended by sending me advertisements I did not request today!
Review
by DiMingo42 on 2022/01/20 13:56
Zero
No way to see rides scheduled in the future
by geomanNYC on 2022/01/20 10:14
I have to be at my office early- I schedule my ride the night before- in the morning no way to check it.
Need to fix this problem
by Estrada 9000 on 2022/01/20 04:39
I have to walk for something I’m paying for then there’s a problem.I shouldn’t have to walk when the pick up is not a problem to get too, you should be able to be pick up the destination that you pin on the map.But no I have to walk because the app destination says I have to walk and go looking for my driver’s.The driver thinks this is ok because the app mostly likely tell’s them it’s fine and it’s not ok. Fix your app or keep the one star.
Lack of functionality
by whfha on 2022/01/20 03:50
Tried to cancel order no cancellations settings, I ended up wasted 136 dollars of an false order, so I had to call my bank to cancel it. Also tried to call on service support can’t even find online support, no wonder Lyft and DoorDash is beating this app. For all I can say is good for money making to the company and bad for convenience to us
Unable to cancel order
by akshi2301 on 2022/01/20 03:15
Placed an order at a restaurant, restaurant calls me and says we are out of the food you ordered please cancel the order. But the app doesn’t allow you to cancel it.
App Trapped me with a R*pst
by DarthMcChicken on 2022/01/20 01:17
So apparently that feature where they will cover your ride even if there’s something wrong with your card has been removed and thanks to that I got left on a date with a Predator because my bank account was $.50 less than what we cover the ride. I almost got r*ped over $.50. So I finally was able to lock myself in the bathroom and transfer money and then I find out that the nearest car they can find is 20 minutes away. While this guy goes all The Shinning on the door. Had to cancel, pay a fee, and call the cops who gave me a ride home. Thanks for the help Uber! Glad to know you care so much about people’s safety.
Uber is trash!!!
by Rafelito95 on 2022/01/19 23:38
They charged me $40 dollars because I left dust on the floor of the car, be careful riders with this app, I use it 6 days every week roundtrip and look how they pay they’re trying to be funny or some sht
Help
by uber2253 on 2022/01/19 23:37
I now have to take a picture with the mask and my camera phone doesn’t work I had to call a taxi because Uber won’t come I have always had a mask in my pocket I’ve always asked to drive or do I need one and they say no I don’t do it an Uber driver said I got in without a mask and now I’m supposed to take a picture of myself with a mask my camera on my phone doesn’t work so Uber can’t pick me up it cost me$75 to take a taxi because Uber doesn’t have a phone number I’m looking for alternatives send
Can’t use it
by 鄭小馬 on 2022/01/19 23:37
Keep showing something wrong when ordering
Glitch
by DoTravis on 2022/01/19 20:19
I ordered an uber, and i went to check the driver’s profile, but now i’m stuck here. no button is working and i can’t see how far my uber driver is.
Doesn’t work anymore
by Sordeo on 2022/01/19 18:21
App is completely unresponsive with new apple update, got a new phone and re-downloaded the app and will not even go pass the “let’s get started page”.
Marc Angelo
by Tyzyr on 2022/01/19 16:02
He showed the flaws in the customer service.
ESTAFADO
by AllanHanson on 2022/01/19 01:55
LA APP ME COBRO UN VIAJE CANCELADO DE $7.149, TRANSACCIÓN QUE FUE APROBADA EN MI TARJETA. En fin, en Uber me dijeron que el banco debe devolverme la plata y en ella tarjeta tengo la compra aprobada con número de transacción y todo. No me dieron ninguna solución. Fíjense si están recibiendo de vuela la plata de sus viajes cancelados, tal vez los están pagando tamvien. Perdí la plata no más.
Has not worked in 4 YEARS
by upper east side girl on 2022/01/18 19:10
I used Lyft because every time I’ve tried to use the Uber app and reinstall it, it never works. This has been four years now. I don’t have problems with any other apps.
Garbage
by Tyler 82 on 2022/01/18 15:24
Absolute garbage if your trying uber eats. My delivery “driver” was on a bike 10 miles away! If you want to order food the fay before than this is ok. As soon as i saw the bike status I tried to cancel and the means to do so are not available despite the instructions on how to cancel. Im 100% dissatisfied with this con artist service.
Gestapo tactics
by Sam Schehrer on 2022/01/18 14:08
You’re gestapo/Nazi tactics will not work to try to get us to comply, I will not wear a mask and these snitch drivers will get what’s coming to them, AI will replace you fools too
Too many spam notifications
by GLYON17 on 2022/01/18 13:41
This is the single most annoying app on my phone. There is no easy way to turn off notifications.
Bad
by jimmy carman on 2022/01/18 07:04
I hate you Uber
Uber use to be cool
by poop191919 on 2022/01/17 22:26
Now Uber is a sick commie like the rest of them. No I will not wear a f…… face covering of any kind inside a vehicle. You can k..s my .ss
Terrible
by averagepersonindenver on 2022/01/17 21:36
I swear to god, I have not had a single competent driver in my entire life. There was a driver who literally asked me to give him the directions. Not to mention the countless drivers who have left me? Who do y’all be hiring?
Apple watch uber support was a big reason why I bought it
by bob.worrall on 2022/01/17 20:43
I bought the Apple watch with cellular service mainly to be something that was hard to lose that could do important "modern survival" things if something important gets lost or stolen whole im out. A phone call for emergencies just by holding a button or falling. My wallet I in case i leave it at home and need to pay for food. And in case my phone and even my keys were locked in my car or my phone was destroyed while out, i planned to use Uber to get home. Now according to the bad grammar message, that no longer is an option.
Useless service
by CO303 on 2022/01/17 15:21
Don’t even bother. You’ll never get matched with a driver and if you do they are far away. I got a driver today and it said he was 15 mins away. After 40 minutes he hadn’t even moved. If you’re in LA use Alto. They are more $$ but they show up.
Uber is trash
by alphamale 2069 on 2022/01/17 11:25
Uber say they gonna pick up in all locations but don’t it’s very unreliable u can never get a ride when u need one I’m so fed up with Uber. When I get a car I will never ever u this app ever again. I would never recommend Uber to anyone Very disappointed in their service.
Uber eats not great
by Lexie 9897 on 2022/01/17 06:08
Uber eats on the Uber app is terrible. Listing items that are available but in reality are not. Then only saying it’s out of stock after the order is place. Took snooping around to figure out what was out of stock and at that point I was unable to cancel my order.
The Uber Eats recommendations are unbearable
by Dcbhsh on 2022/01/17 01:44
Go to Settings, Privacy, and turn off the notifications.
The app keeps freezing
by BGee😬 on 2022/01/16 22:16
This app has taken my money twice after it’s frozen on me and doesn’t refund me.. Really a waste of time
It’s over
by SonOfThe801 on 2022/01/16 21:05
Complete lack of integrity. Every ride or eats order is delayed or cancelled. Waste of time.
Please Re-train Drivers
by Persephone2012 on 2022/01/16 19:54
I don’t want to review specific drivers and cause them to lose their jobs, but 80% of the rides I’ve taken since December have been in cars that smelled very strongly of cigarette smoke. One driver even asked if I’d be okay with them continuing to smoke (I said no, of course) and I noticed another one surreptitiously vaping at stoplights! I really hate arriving to an event with my eyes irritated and my coat smelling strongly of smoke. The only thing worse is the people that have 5 air fresheners in the car or douse themselves in perfume! Please let drivers know how unprofessional these practices are—and dangerous for those of us that suffer from allergies!
Be careful
by SpeedSkills on 2022/01/16 16:36
I was hesitant to book an uber bc of all the horror stories I heard about Ubers stealing credit card info, drivers kidnapping, robbing, and even raping customers but my husband and i needed an uber bc we were going out in Nashville the drop off went well nice driver clean car decent price but when it was time to pick us back up the app gave us a different driver we were out waiting on our ride freezing my phone ended up dying the driver never showed we walked a few blocks and found a way to charge my phone as soon as it came on it said the Uber cancel the ride and still charged me i Blamed it on my phone dying and just booked another ride it charged $50 more than the last Uber but I was desperate freezing and I just wanted a ride so I booked it we still waited almost an hour finally the driver came he was great but I had to ask why is this ride so much more he said when it’s a high demand for drivers the prices goes up RIDICULOUS I tried calling Uber to say we were at the pickup location and the driver canceled the ride we couldn’t get anyone on the phone for customer service and the app is automated responses can’t say I want use an Uber again bc I travel a lot but I do hope you guys do better with a rider being able to call from a different phone if their phone dies also the price changes aren’t fair
stop forcing mask
by bibickk12inch on 2022/01/16 15:33
your company is very toxic for pushing these lunatic agendas
Car rentals
by ArvoAi on 2022/01/16 12:13
Do not and I repeat. DO NOT RENT A CAR THROUGH A THIRD PARTY DO NOT RENT A CAR FROM UBER. Reason being is in my unfortunate situation I needed a credit card which is understandable but should be listed as one thing that is needed. I could not use my cash app card to pay for anything lucky me other wise I would have given them $1000 for a car I couldn’t drive because of no credit card. Always pick up your rental and hour early if you rent anyways so you still have time to get back money if you are unable to get the rental. After pick up time any money given to them will never be given back to you even if you don’t pick up the car. Must cancel before the money time close. I was Looking to rent to make more money back and save for my own car working for Uber. But I was quickly robbed of that thought. The company I was getting car from can’t refund any money they receive from a third party. Don’t rent through Uber ever. Just look up the actual places. INSURANCE IS NOT INCLUDED WITH THE PRICE SHOWN ON THE APP. So have your own or don’t give them anything other wise your price litterally doubles. About $400 for two weeks I think like $38 per day. Keep that in mind need credit card. Must use a bank card to pay with nothing like cash app.
Going to l
by terrrrrrible! on 2022/01/16 06:18
The past few years I have gone downhill with this app. The surge pricing is a joke. I should have took a picture of my screen when I was in San Diego, California. It said my surge fee was going up x100000000. Rating has gone from 5 to 4.80. I always step outside for any orders just so we don’t have any confusion, and I always tip. At this point it’s safe to say that racism has a lot to do with why my rating is the way it is. For an app that’s so quick to take your money and overcharge you, you would think that they would have a better grip on knowing that at the end of day real people actually use this app. And some are just not going to be honest or trustworthy. I think if a driver rates someone less than three stars they should be asked for details, have a set of regular grievances to choose like, ‘wasn’t on time’ and then one for ‘other’ if they had a more specific issue. Then take it up with the rider BEFORE docking them. I had a night where I went all over town, 3 different rides. Only of the rides I remembered to tell my driver I had a mask on, it was just black. I’m black too, so at night it’s hard to tell. So out of the other 2 rides I forgot, in the morning my points were 5 down and I just had a notice reiterating that you have to wear a mask. If the driver was so insulted a simple, ‘You know you agreed to wear a mask, right?’ would’ve been completely fine if you were genuinely worried about your health. I would’ve let them know I was wearing one. So no follow up and my score never recovered. There of course there are liars on both the drivers and the rider side so it’s nothing can be perfect but at least try.
Used to be better
by the critic of things on 2022/01/16 02:38
The estimated delivery times for food delivery are completely unreliable on the occasion one selects standard delivery. It is genuinely absurd. The app should provide consumer data on the accuracy of these estimates and adjust when consumer realize the inconsistency of this service. Sad!
Complaint
by citique on 2022/01/15 23:52
There are many good things I like about uber. However I am writing this review about an improvement recommendation. There is no easy way to make a complaint about the app through the mobile app. It only let’s us complain about the drivers. This is really bad customer experience. Recently uber had the wrong address for a location in the app so I had to walk a block from the drop off. Uber should have a complaint feature if the app does something unsatisfactory.
App does not work
by m80000001 on 2022/01/15 21:49
Been trying to add funds for about 24 hours off and on. When I hit add funds the only thing that happens is it returns to previous screen. This is after deleting and reinstalling three times. And trying two different cards. It used to work pretty good. I’m done. Going to Lyft.
expensive and delayed
by darystores on 2022/01/15 21:36
expensive and delayed
False advertising
by ObieSeesAll on 2022/01/15 19:28
They don’t honor the code they posted for first time riders I will be reporting if not made right to the BBB
App support
by Noonie40 on 2022/01/15 19:01
The Uber app will not put the right locations in when I want to travel. If I was somewhere else at a different location it would bring up my home address you did an update two weeks ago and I think there’s a bug in your app.
Lack of support
by dillllllll192838474650 on 2022/01/15 16:23
My driver got in an accident while I was in the car. They still charged me $60 for the ride even though I had to walk the rest of the way. I thought this was pretty crazy and when I tried to contact support it was impossible to talk/email to anyone. Lyft doesn’t make it impossible to contact them. Deleted Uber and using Lyft now on.
Uber is great
by Nick228658 on 2022/01/15 13:07
For giving nice rides. Always. No funny business. Ever. Eternally.
Can’t get a ride
by DallasGirl36 on 2022/01/15 10:59
It used to be great, but the last few months when I try to use this in London I can’t get a driver to accept the ride or they eventually do, but cancel after a minute. The lack of availability and reliability are forcing me to find other options.
Requests selfie for driver report
by Dudeajajajaj284 on 2022/01/15 08:28
The app has requested I take a selfie wearing a mask now before I am able to request a ride. I disagree with having to prove that I am complying. First off, without my own opinions of mask policy, I do not believe that Uber should request a selfie from clients based off of a driver reporting mask usage. If a driver has an issue with mask usage they should ask the ride participants to comply prior to reporting it to the app. Further more, the fact that uber is immediately, and without verification, enforcing a probing policy to reveal private citizens is off putting. I have no had a negative experience with uber at all until I was reported by a driver who did not request myself and passengers to wear masks.
Unable to funds for uber cash
by GrimCharmer on 2022/01/15 06:51
After updating the app 3 days ago. I am unble to add fungs for uber cash using credit card. It keeps saying “Something is wrong, please try again soon” over and over again. No matter what I did its still the same.
Over charge
by l_sharma on 2022/01/15 05:26
Uber charges unnecessary surge from the driver but is paying less than 50% to the driver in the means of time as distance.
They don’t care
by Dale9276 on 2022/01/15 03:03
My account hacked and some one stole $85 from my account and they will not do any thing about. Hard to recommend user to drive for if they will not help their drivers when this happens. Just seem like they don’t care about their drivers. Why should they. They know they will just get new drivers
Response to Elizabeth, July 30
by 1st Responder G. on 2022/01/15 00:35
Elizabeth, Speaking only for myself and not on the behalf of Uber, I want to personally apologize for these atrocious behaviors you have experienced. And really for all who have experienced these inappropriate and glaring violations of Uber’s Community Guidelines. I drive for Uber and this personally sickens me to read this review. This is one of the many reasons, I look forward to being able to find a new position in my career &/or calling if I may say in the Emergency Services. If you live in the area of Roanoke Virginia please feel free to reach out to me for your ride share needs. 540-268-0071 Greg
No person to call.
by NIGHT_RAIN2 on 2022/01/15 00:15
I can not believe there is no support number to call when your having trouble with there app.
Late ride. Fee for me?
by Consistently poor service on 2022/01/14 23:32
Search price gouger’s they are always looking to make a fee and provide the worst service. My ride was much much later than it was noted when I booked and they still charged me to cancel.Awful service as usual.
Apple Watch support NOT
by eashley on 2022/01/14 22:04
Why do you still list app as on Apple Watch? When you click on app states you no longer support Apple Watch.Is that suppose to be an update?Please advise or just stop advertising something that doesn’t exist
Bad service
by ade_deji_ on 2022/01/14 20:40
I was having a good time using the app until I had to cancel a ride and I got charge 11 dollars!
I DON’ T SPEAK SPANISH!!!
by SmokeyinP on 2022/01/14 13:31
SO WHY DOES UBER ALWAYS SEND ME DRIVERS WHO ONLY SPEAK SPANISH ??????????? ITS NOT THE DRIVERS’ FAULT. I SEEM TO BE STUCK IN SOME ALGORITHM THAT ASSUMES BASED ON NAME OR LOCATION THAT I SPEAK FLUENT SPANISH. AND THE STUPID AP SENDS THE DRIVERS ON THE WORST ROUTES. AND I CANT COMMUNICATE WITH THEM TO SHOW THEM A BETTER WAY. THIS IS INCREDIBLY FRUSTRATING!!! FIX THIS, UBER.
Unreliable
by "Q---Bert" on 2022/01/14 09:18
I scheduled a ride three days in advance since I hadn’t be picked up at 6am. The night before my scheduled ride I confirmed it was all set. Then, during the night while asleep the app cancelled my ride. I woke up with no ride and no way of getting to the airport. I will not use this unreliable app ever again!!
Your prices and treatment of drivers
by dc member 210 on 2022/01/14 01:18
I’ve noticed your prices have increased exponentially at times. Fares that used to cost $10 now can cost $30. I don’t mind paying surge pricing if the money goes to drivers, assuming there’s a reason for surge. Your company doesn’t appear to be giving drivers their fair share of that price increase. Now that you have put taxi drivers in many cities out of business and have to pay back VC investors, you seem to be exploiting both drivers and customers with higher pricing and lower share to drivers. This is not good business. Please treat drivers fairly and improve your customer experience. You also need to make it possible to reach a human at your company.
Gift Feature is Broken
by Jon Person on 2022/01/13 22:49
I didn’t see any way to report bugs so here we are. I keep getting a “Try Again” error when trying to purchase a gift through Uber. Can someone look into this?
Poor business model for drivers
by crunbf on 2022/01/13 16:18
Ubers business model would be better if they didn’t take a couple rubbish complaints of no worth from customers and deactivating the drivers accounts for it. Many instances like this from my fellow drivers. Can’t be hungry for more drivers while kicking many out. Basically attacking yourself Uber..
HORRIBLE EXPERIENCE
by Becky71795 on 2022/01/13 07:34
Alyn from chat was not helpful at all. Her response is ridiculous all my information is on the account including name birthday address email phone number and she can’t delete the associated drivers license (my friends). Her response is to have to create another one, how does that make sense?? This is ridiculous I already have two trips booked under this account the primary driver shows my name and now I’ll lose my savings and vehicles booked because she cannot unlink/delete that drivers license from my account. If this is true then this is a terrible app because why would you all accept the driver license in the first place when it doesn’t match the account information.
Frustrated with dark patterns
by Karollorak on 2022/01/13 01:44
Just let me use Apple Pay. It constantly switches off to literally anything else. Idk if this is a “annoy you until you use Uber cash” feature but holy moly. Apple Pay is my only form of payment and yet, the apps selects everything else as the default, causing things to not be paid for, canceling ubers mod request. Just terrible.
Money hungry
by ZVC_QQQ on 2022/01/12 21:30
If I need to cancel a ride within a single minute of getting it placed I lose all my money and don’t even get a receipt of any sort. Confusing UI
Customer service
by Snarfandtarf on 2022/01/12 20:31
Might as well be living in a Kafka novel.
Uber is crazy
by @Amberpink on 2022/01/12 17:53
They changed my rides both times without my knowledge and then they had the audacity to change me after the mistakes they made please don’t use this!! The will rip you off and not care!!
Poor customer service
by Lazysurfguy on 2022/01/12 15:52
I Was getting a reoccurring charge for 9.99 Uber pass I did not recognize. Called their support number only to find it’s for drivers only. They provided me an email which took them a week to respond to. I answered all of their questions only to be told they could not find it and sent me to a specialist which told me the same thing. Every step of the way just giving generic copy and paste responses telling me to call my bank. My banks only solution was to cancel the card. I asked multiple times if they were associated with any other company and they did not answer. I re opened the case hoping the person helping me was wrong and they pin pointed the issue right away. Customer service definitely not handled within the states and they could care less.
Lost items ,bad customer service
by BetteDaviseyez on 2022/01/12 13:43
We left a very expensive pair of prescription glasses in the Uber car ( gave a $20 cash tip) we left about 30 messages that night, explaining my partner could not see without them & that we were flying out the next day—- Uber left messages saying maybe the driver didn t get the 30 messages & that they are not responsible, Isn t it common courtesy to give someone a call back or for Uber to follow up with the driver or Uber to not change for the trip, after no one calling us back??? It s now 10 days after the trip & now the driver leaves a message ,saying he found the glasses, this is after we already spent $$$ on a new pair, Terrible service!
The app is not work in my location
by OrkhanHajiyev on 2022/01/12 09:37
Hello team, I'd like to get your support as I cant reach and find any info within the website. I've downloaded the Uber app (to order the taxi) and created an account, put my personal data and even card details. Then I cant order a taxi, as it freezed and says the app is not available in my location. Now, I can't even delete my details and account. Please delete my account details asap. As I feel insecure with this app.
Missing items
by Skotty626 on 2022/01/12 07:55
Ordered food and didn’t receive entire order. When I tried to put that in my review of the order it wasn’t even an option. There is no way to report missing food.
Uber thief
by haleop on 2022/01/12 01:41
Uber eats stole my delivery fees after I drove 20 miles they promised to give me the $15 but Uber never paid me Uber thieves
Uber is a disgraced network
by Ннннкст on 2022/01/12 00:56
Who treats competition (Lyft) unfairly. Dig in if you’re curious.
I wish I could give it no stars
by yidthakid on 2022/01/11 23:33
I didn’t even have an Uber eats account and someone made a fraudulent purchase. My bank refunded me but Uber charged me again. I am trying to get the money back but it is impossible. There isn’t a single customer service rep that can handle this and they keep sending me automated responses and closing the issue. This is theft
Uber
by whitest man on 2022/01/11 23:26
I need desperately to talk to someone. I am legally blind call please 860-559-2814
Scam
by Fuchsia Calabria on 2022/01/11 23:00
UBER is one big scam and a disgrace to society
Spam
by No Name Dillweed on 2022/01/11 15:18
Just got your “save $35” spam message - my watch was buzzing and there it was. Deleted app. Stop with the spam - this is not cool, my company is fighting spam all day long and it costs a lot of time and money - don’t be a part of the problem
Still get charged when drivers make no attempt to pick you up
by jake isthisnamealsotaken on 2022/01/11 05:37
For a third time I have had my ride request get accepted and the drivers make no attempt to actually pickup (typically driving the other direction or not moving at all for long periods of time). I’ve waited 20+ minutes on all three occasions and still have been charged a ride fee for two of them even after disputing it.
What happen to Apple Watch app?
by Appleing on 2022/01/11 01:47
Bye Uber Where did the Apple Watch app go? It no longer works. I had to walk today instead.
Earnings Guarantee Scam
by Logical Skepticism on 2022/01/11 00:19
I signed up for Uber with Earnings Guarantee of $2500. I’ve complete the trips with Gold Status, 87% acceptance rate, and 5.0 Star rating. When it came time to pay the difference, I can speak to ANYONE THAT UNDERSTANDS ENGLISH. 100% of customer service is outsourced. If you are reading this, get a wage attorney as they will only pay once a lawyer calls.
Poorly designed app as far as contacting Uber goes
by JayadevanV on 2022/01/10 23:13
It’s insanely difficult to use the app to contact Uber for any decent service. There is no customer service phone number to begin with. So the bare minimum expected would have been a decent functionality for customer service. Help requests get shut down automatically on the app and it’s impossible to get any relevant help. This is the primary reason I rely more on the Lyft app and service. Uber continues to be one of the worst companies with the worst apps.
Charged twice for same ride!!
by Dilesh Sangoju on 2022/01/10 21:35
I took a ride from Uber app on 12/04/2021 which costed me $38.59. While we booked the ride it showed only $24 but the drive was unable to figure out the right lane on his Google maps and took a wrong lane and made us reach our destination 5 mins late and added more miles to the ride which costed it more. I requested for a refund and after few days I got my refund of some $14 with which the issue is resolved. But, on 12/30/2021 on my Uber Eats app a charge of $38.59 was deducted for the ride took on Uber on 12/04/2021. How funny it is!! And I have been contacting the support team from last 10 days explaining the issue multiple times to get my money back but either they have not investigated the issue properly or not ready to give me refund I am not sure what it is. But certainly I would like to say I was charged twice for a same ride and I need my money back!!
Cancellation or too far away
by :(:$:$:$:$:&: on 2022/01/10 18:50
I’m a busy guy and I see that an Uber driver cancels my ride after finishing up the previous ride. Why even accept it then? And Uber drivers either arrive too later or way too early and I schedule timezones. Also it seems like they go slow on purpose sometimes. I’m late to work and I gotta explain it’s not my fault; it’s my Uber drivers fault. Today I wasn’t able to go to work and I tried both Uber and Lyft and they both disappointed me. All those people on the app and nobody can get me a ride. I find that kind of ridiculous.
Headaches
by Djko.com on 2022/01/10 14:40
Get ready non legitimate fees on every ride. You can be there when a driver pulls up and you will always get charged a wait fee. You will $16 reservation fees that aren’t included in the upfront price. I have had multiple drivers pull out in front of on coming traffic and almost kill us. I asked for a refund of our ride when our driver pulled out in front of a semi truck a mile from our house and we got out and walked home missing our event. Uber said we will not refund your trip. Terrible customer service. Just bad
Uber may have saved my life. 😳
by laimabeans on 2022/01/10 05:37
Prior to COVID-19, I was once lured into an apartment at night... I lost most consciousness and in the morning I had no clue where I was but with the help of my Uber app I was able to get a safe ride with a safe driver to where I needed to be.
Surging ridiculous
by djmaine on 2022/01/10 02:20
For a platform that charges massive surges and doesn’t pass most of it to the drive is simply criminal. At least cabbies do it fair and legally.
No customer service
by Diamond Libra on 2022/01/10 00:37
I used this app to order food. I had an issue with my food and called the company spoke to the manager and they informed me that I would have to go through Uber because they got the money. I used the Uber help and I haven’t received any call or anything about the transaction. Uber gets our money right away there should be someone we could talk to to rectify situations right away.
Disappointed
by Paddy BX on 2022/01/09 21:04
Poor customer and driver service. Locked out of both and no support worth mentioning.
Service and Software Issues
by Shell'z on 2022/01/09 20:22
Uber service and software app have proven to be on a steep decline over the past few years. Drivers are not utilizing the software as they should, the support teams do not oversee the data which would show that drivers are accepting the ride request but not picking up Uber passengers. The company overall is failing its customers. The software is a way for the company to review analytics and better determine how-to service their consumer.
What is wrong
by karensuarez54 on 2022/01/09 18:51
I have more that one month that I didn’t receive a orders from Walmart….. I am calling them every days and no body resolve the issue they said that my account is in perfect rating…. So what is the problem….. and then every day the trips are less money and more miles…..
App Uses Crucial Notification Space for Ads
by zevilevi on 2022/01/09 15:40
A typical user will want notifications set to “on” for Uber so one can know when one’s driver is approaching, etc. but Uber takes advantage of this system setting to push annoying ads announcing promotions and other garbage. This is an abuse of this system functionality and should be able to be filtered. There should be a setting for “necessary” or “usage related” notifications that is distinct from harassing promotional notifications. Notifications started in iOS for urgent matters that need one’s attention, not to push trash advertisements! If this isn’t addressed by Uber, Apple should address it, and if Apple doesn’t address it, congress should.
No cheaper than Taxis now.
by Hoocares4u on 2022/01/09 11:51
Must have been Uber strategy to drive taxis out of business and then raise the fare prices. I don’t use Uber for much of anything anymore. I guess being a driver pays the mortgage now.
Warning (app really needs to put in a “write a review for the driver”
by annoyingperson3 on 2022/01/09 06:32
I would like to warn those who use this app that there’s disgusting people out there who are on this app. For example today I uber home in a car that is not sanitary what so ever. The driver previously smoked a cigar and left the widows up during a pandemic. It was me (15) and 11 year old and my mom. Who does that? Number 2 there’s people out there that do not control themselves if you are young (ages 20 and under) who will straight up to your face and say “sorry i can’t take you if you’re under 18” um… i’m paying you right? so take me to my destination. I don’t mean to sound like a karen but really? he didn’t even give my money back. Anyways i’m sick and tired of not being able to write a review to let others be warned of this problem with the drivers. Especially those concerned of age. I’m so sorry for those who have gone through this.
Company without face
by MerakDair on 2022/01/09 03:29
Maybe I’m not lucky, I take Uber 6 times a week, drivers always have high volume music, talking on the phone, cars are dirty and old, Uber was not like this before. Some times I take rides for $19.00 and them I see that I was charged with $30.00 because of some fees, how this happen if I go to same place every day ? There is not way to complaint because Uber is company with not face, there’s nobody to talk with about those issues, definitely I gonna have to take the train instead.
DO NOT ORDER FOOD
by commodore222 on 2022/01/09 01:31
Do not order food in this app!! Menu navigation is horribly glitchy in the food section of the app. I was about to place an order, but I decided to change from delivery to pickup. I hit the back button so I could go to an earlier page and make the change - the app then inexplicably submitted my order! And I can’t cancel it. So I’m stuck with delivery, which I don’t want. I would recommend downloading the Uber Eats app separately, though I cannot attest to whether it contains the same unacceptable bug.
Ride price hiked up
by BrianM118 on 2022/01/09 01:14
The drivers wait until Uber cancels your ride so uber can raise the price $20 for a 2 mile trip.
Downhill fast
by Becca ( ͡° ͜ʖ ͡°) on 2022/01/08 23:00
TL;DR? Use Lyft instead. This used to be a remarkable app for ridesharing, now it is a challenge to use. I was at a HUGE airport where there was tons of activity and I had attempted to book an Uber 4-5 times. Each time, it was selected, then canceled by the other party. When I finally got a ride that didn't cancel me immediately, they waited fifteen minutes (going nowhere according to the GPS), didn't call or contact me, then started my trip, proceeding to charge me $70. I have a 5 star rating on Uber because I tip well and don't disturb, so it is strange that I kept getting canceled. By this point I was still at the airport and exhausted, so I ended up just downloading Lyft. For a fraction of the price of any Uber I could find, I was picked up by a Lyft driver in 2 minutes and finally on my way. Uber used to be good, but now you have insane prices for incomplete services. To their credit, the refund for the ride was swiftly back in my account.
UnApproved Uber Pass Subscription
by lambandbrie on 2022/01/08 22:59
This company is deplorable. I was informed I was subscribed on my private account for Uber Pass, which I would never pay for because I live in areas where Uber does not operate. I checked my bank account and they had charged me 250 dollars over 10 months and in that time period I used the app twice. When I communicated this to Uber they offered a one month refund and we’re unsympathetic to my issues. As I pushed to speak with someone about resolving the confusion, the representative ended the chat. I will never be using this morally bankrupt company again and will eternally encourage all of you and my friends and family to avoid them at all costs. Use other ride-sharing services, your conscience will thank you.
Passionately Christened
by Soul Connect on 2022/01/08 20:17
I am grateful for this app and ease. I function better with it. I try to keep things positive and simple, short and sweet.
Unable schedule
by p@p@y@ on 2022/01/08 16:28
The app generally works fine but lately there has been a bug which does not allow you to schedule food pickup or delivery. On the home page the scheduling works fine but when you select any store to schedule an order it says the store is unavailable, reschedule. On trying to reschedule it does not give all time slots but instead some odd hours are provided. I never had any issues with the app for more than 2 years that I have been using this but the recent change in scheduling food pickup/delivery is annoying.
MAKE SURE YOU DO NOT GET DOUBLECHARGED
by Jsaux on 2022/01/08 15:34
Apparently I had two Uber Passes active on accounts with the same phone number and different email. I didn’t even know this other account existed, and both activated Uber pass at the same time, which I just find really suspicious. Mind you, I can’t even log into this other account because Uber doesn’t let you log in with a different email. Scummy on their end not to let me know, since I was double charged for MONTHS. Refused me a refund on past months, even though they could see on their end that the account was never used. I won’t be coming back.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
It seems drivers forget
by elisabeth_23 on 2021/07/31 02:19
We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Double Standards. Ride at your own risk.
by Alex2710 on 2021/06/22 19:32
So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Uber has my address pinged at a business next door on Greenville
by MommaJules13579 on 2021/07/07 16:59
I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Not reliable
by JeffTNYC on 2021/08/22 23:22
Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Review for Dan
by Bigthunder4 on 2019/07/15 03:21
I have never had an issue with an Uber driver until today. This was absolutely the worst Driver that I have ever had anywhere. It was a very simple drive from the Chicago Western Suburbs to downtown Chicago. My first tip off was that he parked out in the middle of the street to pick me up. Didn’t even bother to enter my driveway. He also had a major challenge with English. I asked him if he understood where I needed to go 6 times and he had a fundamental lack of ability to respond in English. Despite using GPS, he managed to take the wrong direction 3 times. He ended up taking I294 toward OHare vs 88 to downtown Chicago. When got near OHare he exited at Balmoral and told me he was turning around to take 290 to Chicago. Sure, that makes sense, let’s just go back to where we started and waste another 25 minutes. I told him to take 90 into the city and that seemed to only confuse him even more even though the exit for 90 was less than a mile away. I had to provide him turn by turn directions to reach the entrance to 90 despite the fact that he was using GPS. I was 30 minutes late for my meeting and didn’t have the time to share with him how unsatisfied I was with his service. The real kicker came when I received my receipt as I was charged for all the extra distance we traveled that was due to his negligence and inability to use GPS and understand my directions. If this had been my first experience with Uber, I would never use them again.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Expensive
by admarprim on 2021/03/28 18:11
I’ve been riding with Uber for about 2-2.5 years now. It keeps getting more and more expensive making it harder to reach destinations. If you wanna go 10 min down the road it is $20-$34. The app says it’s cuz they are busy so fares are higher but it makes it extremely difficult for me the rider to get to places as I don’t have that money to pay every single day so I can get to work. I used to pay $8-$12 sometimes $15 just to go from my house to work and now I can’t even afford to go to work. It isn’t that helpful. While I understand the drivers need to get paid, the more expensive you create ur prices the more you will lose customers because nobody can afford to pay that much 5 days out of a week just to go to a job to support themselves. I literally sit on the app for 3 hours hoping the prices will decrease and change but they don’t they just get higher and higher every time I open the app. I can’t keep riding with a company that wants to charge me $30 every time I need to go 10 min down the street for a job to create a living. It is not affordable and is stressful when you can’t get a ride when you absolutely need one. When Uber first came out I liked it, now everything is extremely expensive and it takes forever just to get a ride. I will wait 30min for my ride to drive over to me to get me.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Bad customer service and drivers
by Reyhana_ on 2021/10/24 00:48
Uber refuses to care about their customers and will not issue refunds even when it’s not your fault for their incompetent drivers. I was charged cancellation fees for a driver not showing up at the proper location and then later proceeding to cancelling the trip on their end. I even tried walking to the uber drivers new pick up location and THEY STILL cancelled the entire ride. In the first place, I shouldn’t even have to walk to any new locations or attempt to. I shortly after requested a new ride, which came. When I contact uber to get a refund on this fee, they claim they can’t give any refund for the drivers time and also accused me of getting too many adjustments in the past from Uber which is NOT TRUE. I haven’t requested refunds for many uber rides even if it was unsatisfactory. Very rarely unless it was driver incompetency. They claimed false accusations to not refund. They all give these automated responses and don’t truly listen to your concern. Also, their fares have pretty much doubled and short 10 minute rides are almost at certain times $30! I’ve chosen to take many buses recently. This is ridiculous. Overall, I am very unsatisfied with their service. I’ve been a loyal customer to Uber for so long and I’ve never received such poor customer service in my whole life. At this rate, It looks like I will have to fully switch to using Lyft.
Good app, not so good drivers and support
by Shenzaii on 2020/02/06 11:24
Gonna be honest, I’m lazy as heck. If taking an Uber lets me stay in bed til the last possible moment, I take one. That being said, I’m on first name basis with nearly all the drivers in my area. However, there are some bad apples out there. My main dislike is when drivers don’t end the trip. I work at an airport, and I’ve had drivers take me home and go all the way back without ending the ride until they get there. This results in a ~$25 trip costing $50+. Of course, this makes me have to go open a help ticket with support. (They made this harder to do it seems). Another trick of some drivers is to get close enough to start the ride, then if they don’t like it, they’ll either cancel it, or drive away somewhere far enough where I’ll have to cancel it. On my dollar. What’s more, if the support team see you have a ‘pattern’ of requesting a refund, they can deny you one. Even if it’s clear it’s an error on part of the driver. I feel like the driver’s app should have a fail safe built in. If they make it to the drop off location, and leave farther than a certain distance, the trip should automatically end. God forbid I’m busy when I make it home or to work and can’t check if the driver still has the trip up. Sheesh
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Not ADA friendly
by Wren421 on 2020/03/21 19:41
This app is probably fine for most people, but it is horrible for low vision users who prefer not to be conspicuos by using voiceover in public. Zero accessibility features and miniscule font even when iPhone’s large font function is employed. Ironic given how many blind and low vision people don’t drive and would be potential regular users of the service. To be fair, Lyft’s app is only marginally better in this regard. Update: the app developer sent me a message asking for specific suggestions. Like i said, build in a way to increase font size or have the app make use of the iPhone already-existing large font features. Another idea is to not assume “accessibility” only means people on wheelchairs or who use guide dogs. How much would it help customers AND drivers if “rider is low-vision” or “rider is deaf”could be voluntarily added to the profile? Understand that very few “blind” people are completely blind just as very few deaf people are 100% deaf, so many of us prefer to use tech as naturally and inconspicuously as possible. Thing is, it is not just a low -vision problem. When i complained to my spouse and a couple of friends —alll of whom have eyesight in the normal range, they all said they found this app’s font hard to read.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
I’m not sure if it’s an update issue or uber is just trying to take more money from people
by Seriously nicknames???? on 2021/04/02 06:29
There’s been two strikes for uber in less than a week already. 1. I used uber eats to order food and the food was extremely late with no updates as to what was happening. I contacted support and they said they were experiencing difficulties finding drivers near by and if I would wait a while longer instead of getting a refund they would give $3.50 to my account. I agreed to this. My account was credited $3.50 and my food arrived an hour late past the maximum wait time. Right after my food arrived uber debited the $3.50 from my account....excuse me? Really? So I was like whatever I’ll just drop it. Today while ordering an Uber the driver accepted the ride and then 4 mins into coming to my location to pick me up cancelled it...yet uber charged me a cancellation fee when I wasn’t even the one to cancel it the driver did! Why should I pay a cancellation fee to the driver when the driver canceled the ride before even getting to me? This is ridiculous. I received my money back to my uber account but at this point I want it back to my credit card because uber clearly can’t be trusted to not just try to take the money back. I’m not sure if anyone else is experiencing similar issues. I’ve used uber for years and it’s only recently become untrustworthy and an issue for me.
Rating Trends
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All Versions
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Current Version (3.493.10000)
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Version History
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Keyword Volume Hits KEI Rank
cab service
54.10
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cab app
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taxi
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car service app
0.00
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ride
12.36
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uber app for driver
54.34
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uber
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250
uber panama
0.00
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hoover taxi
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trancit car
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black car service
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taxi limo
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Screenshots
Keyword Volume Hits KEI Rank
ride
12.36
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taxi
15.58
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car service app
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cab app
9.94
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uber panama
0.00
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uber app for driver
54.34
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cab service
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uber
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Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Scheduling a ride is unreliable.
by 53C5HUN 3IGH7 on 2022/01/20 19:41
I just Recently moved to a busier area. I don’t have a car so I have friends give me rides most of the time, but when they can’t I try and use Uber. I have never had any luck trying to request a ride on the spot. I end up waiting for 30-40 minutes for a driver accept my ride request and give up and have to find another way home. Scheduling a ride has worked for me on a few occasions. Yet I have had even more occasions where I scheduled a ride 5-6 HOURS ahead of time and still nobody accepts the request. You only get notified at the very end of your pickup window that you aren’t getting a ride. As a rider I have maintained a 5.00 rating, I am not rude with drivers and I engage in conversations if the driver is willing, I ALWAYS ALWAYS ALWAYS tip no matter what (because I was raised by a kind human). My ride request are never longer than a 20 minute trip, so I don’t really understand why my scheduled rides aren’t being accepted. I have also had experiences when scheduling rides where I get a notification that someone has accepted the request and then as soon as my pickup window time comes, I no longer have a driver… sooo what happened??? Did they just think to themselves “you know what, nevermind.” Scheduling rides is unreliable there are no guarantees that you will get a driver, and getting rides on the spot is unreliable. But because I have no other choice sometimes, i will continue to try and use Uber. But ill give Lyft a try too.
Unprofessional Thieves
by raml23sfr on 2022/01/20 18:51
An uber driver stopped at a convenience store, made us late, was disrespectful and Uber support was impossible to contact, and when I was finally contacted, they were worse than useless and beyond patronizing. I will never use this service again, and I will make sure that all my friends and family understand that Uber doesn’t care about their customers. I feel as if Uber has stolen my time and my money with their continually lackluster service.
Matt
by matty ice 3334 on 2022/01/20 17:19
When will you update the Uber app for the Apple Watch my Uber app on my watch does not work
Worst Company on Planet
by No search bar? on 2022/01/20 16:58
Over the course of three years, I have been trying to order Ubers. For some reason my account won’t allow me to pay for anything. No matter what payment info I put in it says my payment cannot be processed. Unfortunately, Uber does not believe in customer service. This company does not even have a hotline to call for help on how to give them freaking money. You all should download Lyft, it’s cheaper, the drivers are friendlier, the app is more intuitive and they have great customer service. Uber can rot and die in the profitless pit and sexual assault scandals they are in.
DONT SEND ME UNSOLICITED TXT ADVERTS!
by DesignatedDriver on 2022/01/20 16:50
make my watch or phone interrupt me while I am concentrating on work and I delete your app from my phone. Are you sure this is what you intended by sending me advertisements I did not request today!
Review
by DiMingo42 on 2022/01/20 13:56
Zero
No way to see rides scheduled in the future
by geomanNYC on 2022/01/20 10:14
I have to be at my office early- I schedule my ride the night before- in the morning no way to check it.
Need to fix this problem
by Estrada 9000 on 2022/01/20 04:39
I have to walk for something I’m paying for then there’s a problem.I shouldn’t have to walk when the pick up is not a problem to get too, you should be able to be pick up the destination that you pin on the map.But no I have to walk because the app destination says I have to walk and go looking for my driver’s.The driver thinks this is ok because the app mostly likely tell’s them it’s fine and it’s not ok. Fix your app or keep the one star.
Lack of functionality
by whfha on 2022/01/20 03:50
Tried to cancel order no cancellations settings, I ended up wasted 136 dollars of an false order, so I had to call my bank to cancel it. Also tried to call on service support can’t even find online support, no wonder Lyft and DoorDash is beating this app. For all I can say is good for money making to the company and bad for convenience to us
Unable to cancel order
by akshi2301 on 2022/01/20 03:15
Placed an order at a restaurant, restaurant calls me and says we are out of the food you ordered please cancel the order. But the app doesn’t allow you to cancel it.
App Trapped me with a R*pst
by DarthMcChicken on 2022/01/20 01:17
So apparently that feature where they will cover your ride even if there’s something wrong with your card has been removed and thanks to that I got left on a date with a Predator because my bank account was $.50 less than what we cover the ride. I almost got r*ped over $.50. So I finally was able to lock myself in the bathroom and transfer money and then I find out that the nearest car they can find is 20 minutes away. While this guy goes all The Shinning on the door. Had to cancel, pay a fee, and call the cops who gave me a ride home. Thanks for the help Uber! Glad to know you care so much about people’s safety.
Uber is trash!!!
by Rafelito95 on 2022/01/19 23:38
They charged me $40 dollars because I left dust on the floor of the car, be careful riders with this app, I use it 6 days every week roundtrip and look how they pay they’re trying to be funny or some sht
Help
by uber2253 on 2022/01/19 23:37
I now have to take a picture with the mask and my camera phone doesn’t work I had to call a taxi because Uber won’t come I have always had a mask in my pocket I’ve always asked to drive or do I need one and they say no I don’t do it an Uber driver said I got in without a mask and now I’m supposed to take a picture of myself with a mask my camera on my phone doesn’t work so Uber can’t pick me up it cost me$75 to take a taxi because Uber doesn’t have a phone number I’m looking for alternatives send
Can’t use it
by 鄭小馬 on 2022/01/19 23:37
Keep showing something wrong when ordering
Glitch
by DoTravis on 2022/01/19 20:19
I ordered an uber, and i went to check the driver’s profile, but now i’m stuck here. no button is working and i can’t see how far my uber driver is.
Doesn’t work anymore
by Sordeo on 2022/01/19 18:21
App is completely unresponsive with new apple update, got a new phone and re-downloaded the app and will not even go pass the “let’s get started page”.
Marc Angelo
by Tyzyr on 2022/01/19 16:02
He showed the flaws in the customer service.
ESTAFADO
by AllanHanson on 2022/01/19 01:55
LA APP ME COBRO UN VIAJE CANCELADO DE $7.149, TRANSACCIÓN QUE FUE APROBADA EN MI TARJETA. En fin, en Uber me dijeron que el banco debe devolverme la plata y en ella tarjeta tengo la compra aprobada con número de transacción y todo. No me dieron ninguna solución. Fíjense si están recibiendo de vuela la plata de sus viajes cancelados, tal vez los están pagando tamvien. Perdí la plata no más.
Has not worked in 4 YEARS
by upper east side girl on 2022/01/18 19:10
I used Lyft because every time I’ve tried to use the Uber app and reinstall it, it never works. This has been four years now. I don’t have problems with any other apps.
Garbage
by Tyler 82 on 2022/01/18 15:24
Absolute garbage if your trying uber eats. My delivery “driver” was on a bike 10 miles away! If you want to order food the fay before than this is ok. As soon as i saw the bike status I tried to cancel and the means to do so are not available despite the instructions on how to cancel. Im 100% dissatisfied with this con artist service.
Gestapo tactics
by Sam Schehrer on 2022/01/18 14:08
You’re gestapo/Nazi tactics will not work to try to get us to comply, I will not wear a mask and these snitch drivers will get what’s coming to them, AI will replace you fools too
Too many spam notifications
by GLYON17 on 2022/01/18 13:41
This is the single most annoying app on my phone. There is no easy way to turn off notifications.
Bad
by jimmy carman on 2022/01/18 07:04
I hate you Uber
Uber use to be cool
by poop191919 on 2022/01/17 22:26
Now Uber is a sick commie like the rest of them. No I will not wear a f…… face covering of any kind inside a vehicle. You can k..s my .ss
Terrible
by averagepersonindenver on 2022/01/17 21:36
I swear to god, I have not had a single competent driver in my entire life. There was a driver who literally asked me to give him the directions. Not to mention the countless drivers who have left me? Who do y’all be hiring?
Apple watch uber support was a big reason why I bought it
by bob.worrall on 2022/01/17 20:43
I bought the Apple watch with cellular service mainly to be something that was hard to lose that could do important "modern survival" things if something important gets lost or stolen whole im out. A phone call for emergencies just by holding a button or falling. My wallet I in case i leave it at home and need to pay for food. And in case my phone and even my keys were locked in my car or my phone was destroyed while out, i planned to use Uber to get home. Now according to the bad grammar message, that no longer is an option.
Useless service
by CO303 on 2022/01/17 15:21
Don’t even bother. You’ll never get matched with a driver and if you do they are far away. I got a driver today and it said he was 15 mins away. After 40 minutes he hadn’t even moved. If you’re in LA use Alto. They are more $$ but they show up.
Uber is trash
by alphamale 2069 on 2022/01/17 11:25
Uber say they gonna pick up in all locations but don’t it’s very unreliable u can never get a ride when u need one I’m so fed up with Uber. When I get a car I will never ever u this app ever again. I would never recommend Uber to anyone Very disappointed in their service.
Uber eats not great
by Lexie 9897 on 2022/01/17 06:08
Uber eats on the Uber app is terrible. Listing items that are available but in reality are not. Then only saying it’s out of stock after the order is place. Took snooping around to figure out what was out of stock and at that point I was unable to cancel my order.
The Uber Eats recommendations are unbearable
by Dcbhsh on 2022/01/17 01:44
Go to Settings, Privacy, and turn off the notifications.
The app keeps freezing
by BGee😬 on 2022/01/16 22:16
This app has taken my money twice after it’s frozen on me and doesn’t refund me.. Really a waste of time
It’s over
by SonOfThe801 on 2022/01/16 21:05
Complete lack of integrity. Every ride or eats order is delayed or cancelled. Waste of time.
Please Re-train Drivers
by Persephone2012 on 2022/01/16 19:54
I don’t want to review specific drivers and cause them to lose their jobs, but 80% of the rides I’ve taken since December have been in cars that smelled very strongly of cigarette smoke. One driver even asked if I’d be okay with them continuing to smoke (I said no, of course) and I noticed another one surreptitiously vaping at stoplights! I really hate arriving to an event with my eyes irritated and my coat smelling strongly of smoke. The only thing worse is the people that have 5 air fresheners in the car or douse themselves in perfume! Please let drivers know how unprofessional these practices are—and dangerous for those of us that suffer from allergies!
Be careful
by SpeedSkills on 2022/01/16 16:36
I was hesitant to book an uber bc of all the horror stories I heard about Ubers stealing credit card info, drivers kidnapping, robbing, and even raping customers but my husband and i needed an uber bc we were going out in Nashville the drop off went well nice driver clean car decent price but when it was time to pick us back up the app gave us a different driver we were out waiting on our ride freezing my phone ended up dying the driver never showed we walked a few blocks and found a way to charge my phone as soon as it came on it said the Uber cancel the ride and still charged me i Blamed it on my phone dying and just booked another ride it charged $50 more than the last Uber but I was desperate freezing and I just wanted a ride so I booked it we still waited almost an hour finally the driver came he was great but I had to ask why is this ride so much more he said when it’s a high demand for drivers the prices goes up RIDICULOUS I tried calling Uber to say we were at the pickup location and the driver canceled the ride we couldn’t get anyone on the phone for customer service and the app is automated responses can’t say I want use an Uber again bc I travel a lot but I do hope you guys do better with a rider being able to call from a different phone if their phone dies also the price changes aren’t fair
stop forcing mask
by bibickk12inch on 2022/01/16 15:33
your company is very toxic for pushing these lunatic agendas
Car rentals
by ArvoAi on 2022/01/16 12:13
Do not and I repeat. DO NOT RENT A CAR THROUGH A THIRD PARTY DO NOT RENT A CAR FROM UBER. Reason being is in my unfortunate situation I needed a credit card which is understandable but should be listed as one thing that is needed. I could not use my cash app card to pay for anything lucky me other wise I would have given them $1000 for a car I couldn’t drive because of no credit card. Always pick up your rental and hour early if you rent anyways so you still have time to get back money if you are unable to get the rental. After pick up time any money given to them will never be given back to you even if you don’t pick up the car. Must cancel before the money time close. I was Looking to rent to make more money back and save for my own car working for Uber. But I was quickly robbed of that thought. The company I was getting car from can’t refund any money they receive from a third party. Don’t rent through Uber ever. Just look up the actual places. INSURANCE IS NOT INCLUDED WITH THE PRICE SHOWN ON THE APP. So have your own or don’t give them anything other wise your price litterally doubles. About $400 for two weeks I think like $38 per day. Keep that in mind need credit card. Must use a bank card to pay with nothing like cash app.
Going to l
by terrrrrrible! on 2022/01/16 06:18
The past few years I have gone downhill with this app. The surge pricing is a joke. I should have took a picture of my screen when I was in San Diego, California. It said my surge fee was going up x100000000. Rating has gone from 5 to 4.80. I always step outside for any orders just so we don’t have any confusion, and I always tip. At this point it’s safe to say that racism has a lot to do with why my rating is the way it is. For an app that’s so quick to take your money and overcharge you, you would think that they would have a better grip on knowing that at the end of day real people actually use this app. And some are just not going to be honest or trustworthy. I think if a driver rates someone less than three stars they should be asked for details, have a set of regular grievances to choose like, ‘wasn’t on time’ and then one for ‘other’ if they had a more specific issue. Then take it up with the rider BEFORE docking them. I had a night where I went all over town, 3 different rides. Only of the rides I remembered to tell my driver I had a mask on, it was just black. I’m black too, so at night it’s hard to tell. So out of the other 2 rides I forgot, in the morning my points were 5 down and I just had a notice reiterating that you have to wear a mask. If the driver was so insulted a simple, ‘You know you agreed to wear a mask, right?’ would’ve been completely fine if you were genuinely worried about your health. I would’ve let them know I was wearing one. So no follow up and my score never recovered. There of course there are liars on both the drivers and the rider side so it’s nothing can be perfect but at least try.
Used to be better
by the critic of things on 2022/01/16 02:38
The estimated delivery times for food delivery are completely unreliable on the occasion one selects standard delivery. It is genuinely absurd. The app should provide consumer data on the accuracy of these estimates and adjust when consumer realize the inconsistency of this service. Sad!
Complaint
by citique on 2022/01/15 23:52
There are many good things I like about uber. However I am writing this review about an improvement recommendation. There is no easy way to make a complaint about the app through the mobile app. It only let’s us complain about the drivers. This is really bad customer experience. Recently uber had the wrong address for a location in the app so I had to walk a block from the drop off. Uber should have a complaint feature if the app does something unsatisfactory.
App does not work
by m80000001 on 2022/01/15 21:49
Been trying to add funds for about 24 hours off and on. When I hit add funds the only thing that happens is it returns to previous screen. This is after deleting and reinstalling three times. And trying two different cards. It used to work pretty good. I’m done. Going to Lyft.
expensive and delayed
by darystores on 2022/01/15 21:36
expensive and delayed
False advertising
by ObieSeesAll on 2022/01/15 19:28
They don’t honor the code they posted for first time riders I will be reporting if not made right to the BBB
App support
by Noonie40 on 2022/01/15 19:01
The Uber app will not put the right locations in when I want to travel. If I was somewhere else at a different location it would bring up my home address you did an update two weeks ago and I think there’s a bug in your app.
Lack of support
by dillllllll192838474650 on 2022/01/15 16:23
My driver got in an accident while I was in the car. They still charged me $60 for the ride even though I had to walk the rest of the way. I thought this was pretty crazy and when I tried to contact support it was impossible to talk/email to anyone. Lyft doesn’t make it impossible to contact them. Deleted Uber and using Lyft now on.
Uber is great
by Nick228658 on 2022/01/15 13:07
For giving nice rides. Always. No funny business. Ever. Eternally.
Can’t get a ride
by DallasGirl36 on 2022/01/15 10:59
It used to be great, but the last few months when I try to use this in London I can’t get a driver to accept the ride or they eventually do, but cancel after a minute. The lack of availability and reliability are forcing me to find other options.
Requests selfie for driver report
by Dudeajajajaj284 on 2022/01/15 08:28
The app has requested I take a selfie wearing a mask now before I am able to request a ride. I disagree with having to prove that I am complying. First off, without my own opinions of mask policy, I do not believe that Uber should request a selfie from clients based off of a driver reporting mask usage. If a driver has an issue with mask usage they should ask the ride participants to comply prior to reporting it to the app. Further more, the fact that uber is immediately, and without verification, enforcing a probing policy to reveal private citizens is off putting. I have no had a negative experience with uber at all until I was reported by a driver who did not request myself and passengers to wear masks.
Unable to funds for uber cash
by GrimCharmer on 2022/01/15 06:51
After updating the app 3 days ago. I am unble to add fungs for uber cash using credit card. It keeps saying “Something is wrong, please try again soon” over and over again. No matter what I did its still the same.
Over charge
by l_sharma on 2022/01/15 05:26
Uber charges unnecessary surge from the driver but is paying less than 50% to the driver in the means of time as distance.
They don’t care
by Dale9276 on 2022/01/15 03:03
My account hacked and some one stole $85 from my account and they will not do any thing about. Hard to recommend user to drive for if they will not help their drivers when this happens. Just seem like they don’t care about their drivers. Why should they. They know they will just get new drivers
Response to Elizabeth, July 30
by 1st Responder G. on 2022/01/15 00:35
Elizabeth, Speaking only for myself and not on the behalf of Uber, I want to personally apologize for these atrocious behaviors you have experienced. And really for all who have experienced these inappropriate and glaring violations of Uber’s Community Guidelines. I drive for Uber and this personally sickens me to read this review. This is one of the many reasons, I look forward to being able to find a new position in my career &/or calling if I may say in the Emergency Services. If you live in the area of Roanoke Virginia please feel free to reach out to me for your ride share needs. 540-268-0071 Greg
No person to call.
by NIGHT_RAIN2 on 2022/01/15 00:15
I can not believe there is no support number to call when your having trouble with there app.
Late ride. Fee for me?
by Consistently poor service on 2022/01/14 23:32
Search price gouger’s they are always looking to make a fee and provide the worst service. My ride was much much later than it was noted when I booked and they still charged me to cancel.Awful service as usual.
Apple Watch support NOT
by eashley on 2022/01/14 22:04
Why do you still list app as on Apple Watch? When you click on app states you no longer support Apple Watch.Is that suppose to be an update?Please advise or just stop advertising something that doesn’t exist
Bad service
by ade_deji_ on 2022/01/14 20:40
I was having a good time using the app until I had to cancel a ride and I got charge 11 dollars!
I DON’ T SPEAK SPANISH!!!
by SmokeyinP on 2022/01/14 13:31
SO WHY DOES UBER ALWAYS SEND ME DRIVERS WHO ONLY SPEAK SPANISH ??????????? ITS NOT THE DRIVERS’ FAULT. I SEEM TO BE STUCK IN SOME ALGORITHM THAT ASSUMES BASED ON NAME OR LOCATION THAT I SPEAK FLUENT SPANISH. AND THE STUPID AP SENDS THE DRIVERS ON THE WORST ROUTES. AND I CANT COMMUNICATE WITH THEM TO SHOW THEM A BETTER WAY. THIS IS INCREDIBLY FRUSTRATING!!! FIX THIS, UBER.
Unreliable
by "Q---Bert" on 2022/01/14 09:18
I scheduled a ride three days in advance since I hadn’t be picked up at 6am. The night before my scheduled ride I confirmed it was all set. Then, during the night while asleep the app cancelled my ride. I woke up with no ride and no way of getting to the airport. I will not use this unreliable app ever again!!
Your prices and treatment of drivers
by dc member 210 on 2022/01/14 01:18
I’ve noticed your prices have increased exponentially at times. Fares that used to cost $10 now can cost $30. I don’t mind paying surge pricing if the money goes to drivers, assuming there’s a reason for surge. Your company doesn’t appear to be giving drivers their fair share of that price increase. Now that you have put taxi drivers in many cities out of business and have to pay back VC investors, you seem to be exploiting both drivers and customers with higher pricing and lower share to drivers. This is not good business. Please treat drivers fairly and improve your customer experience. You also need to make it possible to reach a human at your company.
Gift Feature is Broken
by Jon Person on 2022/01/13 22:49
I didn’t see any way to report bugs so here we are. I keep getting a “Try Again” error when trying to purchase a gift through Uber. Can someone look into this?
Poor business model for drivers
by crunbf on 2022/01/13 16:18
Ubers business model would be better if they didn’t take a couple rubbish complaints of no worth from customers and deactivating the drivers accounts for it. Many instances like this from my fellow drivers. Can’t be hungry for more drivers while kicking many out. Basically attacking yourself Uber..
HORRIBLE EXPERIENCE
by Becky71795 on 2022/01/13 07:34
Alyn from chat was not helpful at all. Her response is ridiculous all my information is on the account including name birthday address email phone number and she can’t delete the associated drivers license (my friends). Her response is to have to create another one, how does that make sense?? This is ridiculous I already have two trips booked under this account the primary driver shows my name and now I’ll lose my savings and vehicles booked because she cannot unlink/delete that drivers license from my account. If this is true then this is a terrible app because why would you all accept the driver license in the first place when it doesn’t match the account information.
Frustrated with dark patterns
by Karollorak on 2022/01/13 01:44
Just let me use Apple Pay. It constantly switches off to literally anything else. Idk if this is a “annoy you until you use Uber cash” feature but holy moly. Apple Pay is my only form of payment and yet, the apps selects everything else as the default, causing things to not be paid for, canceling ubers mod request. Just terrible.
Money hungry
by ZVC_QQQ on 2022/01/12 21:30
If I need to cancel a ride within a single minute of getting it placed I lose all my money and don’t even get a receipt of any sort. Confusing UI
Customer service
by Snarfandtarf on 2022/01/12 20:31
Might as well be living in a Kafka novel.
Uber is crazy
by @Amberpink on 2022/01/12 17:53
They changed my rides both times without my knowledge and then they had the audacity to change me after the mistakes they made please don’t use this!! The will rip you off and not care!!
Poor customer service
by Lazysurfguy on 2022/01/12 15:52
I Was getting a reoccurring charge for 9.99 Uber pass I did not recognize. Called their support number only to find it’s for drivers only. They provided me an email which took them a week to respond to. I answered all of their questions only to be told they could not find it and sent me to a specialist which told me the same thing. Every step of the way just giving generic copy and paste responses telling me to call my bank. My banks only solution was to cancel the card. I asked multiple times if they were associated with any other company and they did not answer. I re opened the case hoping the person helping me was wrong and they pin pointed the issue right away. Customer service definitely not handled within the states and they could care less.
Lost items ,bad customer service
by BetteDaviseyez on 2022/01/12 13:43
We left a very expensive pair of prescription glasses in the Uber car ( gave a $20 cash tip) we left about 30 messages that night, explaining my partner could not see without them & that we were flying out the next day—- Uber left messages saying maybe the driver didn t get the 30 messages & that they are not responsible, Isn t it common courtesy to give someone a call back or for Uber to follow up with the driver or Uber to not change for the trip, after no one calling us back??? It s now 10 days after the trip & now the driver leaves a message ,saying he found the glasses, this is after we already spent $$$ on a new pair, Terrible service!
The app is not work in my location
by OrkhanHajiyev on 2022/01/12 09:37
Hello team, I'd like to get your support as I cant reach and find any info within the website. I've downloaded the Uber app (to order the taxi) and created an account, put my personal data and even card details. Then I cant order a taxi, as it freezed and says the app is not available in my location. Now, I can't even delete my details and account. Please delete my account details asap. As I feel insecure with this app.
Missing items
by Skotty626 on 2022/01/12 07:55
Ordered food and didn’t receive entire order. When I tried to put that in my review of the order it wasn’t even an option. There is no way to report missing food.
Uber thief
by haleop on 2022/01/12 01:41
Uber eats stole my delivery fees after I drove 20 miles they promised to give me the $15 but Uber never paid me Uber thieves
Uber is a disgraced network
by Ннннкст on 2022/01/12 00:56
Who treats competition (Lyft) unfairly. Dig in if you’re curious.
I wish I could give it no stars
by yidthakid on 2022/01/11 23:33
I didn’t even have an Uber eats account and someone made a fraudulent purchase. My bank refunded me but Uber charged me again. I am trying to get the money back but it is impossible. There isn’t a single customer service rep that can handle this and they keep sending me automated responses and closing the issue. This is theft
Uber
by whitest man on 2022/01/11 23:26
I need desperately to talk to someone. I am legally blind call please 860-559-2814
Scam
by Fuchsia Calabria on 2022/01/11 23:00
UBER is one big scam and a disgrace to society
Spam
by No Name Dillweed on 2022/01/11 15:18
Just got your “save $35” spam message - my watch was buzzing and there it was. Deleted app. Stop with the spam - this is not cool, my company is fighting spam all day long and it costs a lot of time and money - don’t be a part of the problem
Still get charged when drivers make no attempt to pick you up
by jake isthisnamealsotaken on 2022/01/11 05:37
For a third time I have had my ride request get accepted and the drivers make no attempt to actually pickup (typically driving the other direction or not moving at all for long periods of time). I’ve waited 20+ minutes on all three occasions and still have been charged a ride fee for two of them even after disputing it.
What happen to Apple Watch app?
by Appleing on 2022/01/11 01:47
Bye Uber Where did the Apple Watch app go? It no longer works. I had to walk today instead.
Earnings Guarantee Scam
by Logical Skepticism on 2022/01/11 00:19
I signed up for Uber with Earnings Guarantee of $2500. I’ve complete the trips with Gold Status, 87% acceptance rate, and 5.0 Star rating. When it came time to pay the difference, I can speak to ANYONE THAT UNDERSTANDS ENGLISH. 100% of customer service is outsourced. If you are reading this, get a wage attorney as they will only pay once a lawyer calls.
Poorly designed app as far as contacting Uber goes
by JayadevanV on 2022/01/10 23:13
It’s insanely difficult to use the app to contact Uber for any decent service. There is no customer service phone number to begin with. So the bare minimum expected would have been a decent functionality for customer service. Help requests get shut down automatically on the app and it’s impossible to get any relevant help. This is the primary reason I rely more on the Lyft app and service. Uber continues to be one of the worst companies with the worst apps.
Charged twice for same ride!!
by Dilesh Sangoju on 2022/01/10 21:35
I took a ride from Uber app on 12/04/2021 which costed me $38.59. While we booked the ride it showed only $24 but the drive was unable to figure out the right lane on his Google maps and took a wrong lane and made us reach our destination 5 mins late and added more miles to the ride which costed it more. I requested for a refund and after few days I got my refund of some $14 with which the issue is resolved. But, on 12/30/2021 on my Uber Eats app a charge of $38.59 was deducted for the ride took on Uber on 12/04/2021. How funny it is!! And I have been contacting the support team from last 10 days explaining the issue multiple times to get my money back but either they have not investigated the issue properly or not ready to give me refund I am not sure what it is. But certainly I would like to say I was charged twice for a same ride and I need my money back!!
Cancellation or too far away
by :(:$:$:$:$:&: on 2022/01/10 18:50
I’m a busy guy and I see that an Uber driver cancels my ride after finishing up the previous ride. Why even accept it then? And Uber drivers either arrive too later or way too early and I schedule timezones. Also it seems like they go slow on purpose sometimes. I’m late to work and I gotta explain it’s not my fault; it’s my Uber drivers fault. Today I wasn’t able to go to work and I tried both Uber and Lyft and they both disappointed me. All those people on the app and nobody can get me a ride. I find that kind of ridiculous.
Headaches
by Djko.com on 2022/01/10 14:40
Get ready non legitimate fees on every ride. You can be there when a driver pulls up and you will always get charged a wait fee. You will $16 reservation fees that aren’t included in the upfront price. I have had multiple drivers pull out in front of on coming traffic and almost kill us. I asked for a refund of our ride when our driver pulled out in front of a semi truck a mile from our house and we got out and walked home missing our event. Uber said we will not refund your trip. Terrible customer service. Just bad
Uber may have saved my life. 😳
by laimabeans on 2022/01/10 05:37
Prior to COVID-19, I was once lured into an apartment at night... I lost most consciousness and in the morning I had no clue where I was but with the help of my Uber app I was able to get a safe ride with a safe driver to where I needed to be.
Surging ridiculous
by djmaine on 2022/01/10 02:20
For a platform that charges massive surges and doesn’t pass most of it to the drive is simply criminal. At least cabbies do it fair and legally.
No customer service
by Diamond Libra on 2022/01/10 00:37
I used this app to order food. I had an issue with my food and called the company spoke to the manager and they informed me that I would have to go through Uber because they got the money. I used the Uber help and I haven’t received any call or anything about the transaction. Uber gets our money right away there should be someone we could talk to to rectify situations right away.
Disappointed
by Paddy BX on 2022/01/09 21:04
Poor customer and driver service. Locked out of both and no support worth mentioning.
Service and Software Issues
by Shell'z on 2022/01/09 20:22
Uber service and software app have proven to be on a steep decline over the past few years. Drivers are not utilizing the software as they should, the support teams do not oversee the data which would show that drivers are accepting the ride request but not picking up Uber passengers. The company overall is failing its customers. The software is a way for the company to review analytics and better determine how-to service their consumer.
What is wrong
by karensuarez54 on 2022/01/09 18:51
I have more that one month that I didn’t receive a orders from Walmart….. I am calling them every days and no body resolve the issue they said that my account is in perfect rating…. So what is the problem….. and then every day the trips are less money and more miles…..
App Uses Crucial Notification Space for Ads
by zevilevi on 2022/01/09 15:40
A typical user will want notifications set to “on” for Uber so one can know when one’s driver is approaching, etc. but Uber takes advantage of this system setting to push annoying ads announcing promotions and other garbage. This is an abuse of this system functionality and should be able to be filtered. There should be a setting for “necessary” or “usage related” notifications that is distinct from harassing promotional notifications. Notifications started in iOS for urgent matters that need one’s attention, not to push trash advertisements! If this isn’t addressed by Uber, Apple should address it, and if Apple doesn’t address it, congress should.
No cheaper than Taxis now.
by Hoocares4u on 2022/01/09 11:51
Must have been Uber strategy to drive taxis out of business and then raise the fare prices. I don’t use Uber for much of anything anymore. I guess being a driver pays the mortgage now.
Warning (app really needs to put in a “write a review for the driver”
by annoyingperson3 on 2022/01/09 06:32
I would like to warn those who use this app that there’s disgusting people out there who are on this app. For example today I uber home in a car that is not sanitary what so ever. The driver previously smoked a cigar and left the widows up during a pandemic. It was me (15) and 11 year old and my mom. Who does that? Number 2 there’s people out there that do not control themselves if you are young (ages 20 and under) who will straight up to your face and say “sorry i can’t take you if you’re under 18” um… i’m paying you right? so take me to my destination. I don’t mean to sound like a karen but really? he didn’t even give my money back. Anyways i’m sick and tired of not being able to write a review to let others be warned of this problem with the drivers. Especially those concerned of age. I’m so sorry for those who have gone through this.
Company without face
by MerakDair on 2022/01/09 03:29
Maybe I’m not lucky, I take Uber 6 times a week, drivers always have high volume music, talking on the phone, cars are dirty and old, Uber was not like this before. Some times I take rides for $19.00 and them I see that I was charged with $30.00 because of some fees, how this happen if I go to same place every day ? There is not way to complaint because Uber is company with not face, there’s nobody to talk with about those issues, definitely I gonna have to take the train instead.
DO NOT ORDER FOOD
by commodore222 on 2022/01/09 01:31
Do not order food in this app!! Menu navigation is horribly glitchy in the food section of the app. I was about to place an order, but I decided to change from delivery to pickup. I hit the back button so I could go to an earlier page and make the change - the app then inexplicably submitted my order! And I can’t cancel it. So I’m stuck with delivery, which I don’t want. I would recommend downloading the Uber Eats app separately, though I cannot attest to whether it contains the same unacceptable bug.
Ride price hiked up
by BrianM118 on 2022/01/09 01:14
The drivers wait until Uber cancels your ride so uber can raise the price $20 for a 2 mile trip.
Downhill fast
by Becca ( ͡° ͜ʖ ͡°) on 2022/01/08 23:00
TL;DR? Use Lyft instead. This used to be a remarkable app for ridesharing, now it is a challenge to use. I was at a HUGE airport where there was tons of activity and I had attempted to book an Uber 4-5 times. Each time, it was selected, then canceled by the other party. When I finally got a ride that didn't cancel me immediately, they waited fifteen minutes (going nowhere according to the GPS), didn't call or contact me, then started my trip, proceeding to charge me $70. I have a 5 star rating on Uber because I tip well and don't disturb, so it is strange that I kept getting canceled. By this point I was still at the airport and exhausted, so I ended up just downloading Lyft. For a fraction of the price of any Uber I could find, I was picked up by a Lyft driver in 2 minutes and finally on my way. Uber used to be good, but now you have insane prices for incomplete services. To their credit, the refund for the ride was swiftly back in my account.
UnApproved Uber Pass Subscription
by lambandbrie on 2022/01/08 22:59
This company is deplorable. I was informed I was subscribed on my private account for Uber Pass, which I would never pay for because I live in areas where Uber does not operate. I checked my bank account and they had charged me 250 dollars over 10 months and in that time period I used the app twice. When I communicated this to Uber they offered a one month refund and we’re unsympathetic to my issues. As I pushed to speak with someone about resolving the confusion, the representative ended the chat. I will never be using this morally bankrupt company again and will eternally encourage all of you and my friends and family to avoid them at all costs. Use other ride-sharing services, your conscience will thank you.
Passionately Christened
by Soul Connect on 2022/01/08 20:17
I am grateful for this app and ease. I function better with it. I try to keep things positive and simple, short and sweet.
Unable schedule
by p@p@y@ on 2022/01/08 16:28
The app generally works fine but lately there has been a bug which does not allow you to schedule food pickup or delivery. On the home page the scheduling works fine but when you select any store to schedule an order it says the store is unavailable, reschedule. On trying to reschedule it does not give all time slots but instead some odd hours are provided. I never had any issues with the app for more than 2 years that I have been using this but the recent change in scheduling food pickup/delivery is annoying.
MAKE SURE YOU DO NOT GET DOUBLECHARGED
by Jsaux on 2022/01/08 15:34
Apparently I had two Uber Passes active on accounts with the same phone number and different email. I didn’t even know this other account existed, and both activated Uber pass at the same time, which I just find really suspicious. Mind you, I can’t even log into this other account because Uber doesn’t let you log in with a different email. Scummy on their end not to let me know, since I was double charged for MONTHS. Refused me a refund on past months, even though they could see on their end that the account was never used. I won’t be coming back.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
It seems drivers forget
by elisabeth_23 on 2021/07/31 02:19
We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Double Standards. Ride at your own risk.
by Alex2710 on 2021/06/22 19:32
So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Uber has my address pinged at a business next door on Greenville
by MommaJules13579 on 2021/07/07 16:59
I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Not reliable
by JeffTNYC on 2021/08/22 23:22
Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Review for Dan
by Bigthunder4 on 2019/07/15 03:21
I have never had an issue with an Uber driver until today. This was absolutely the worst Driver that I have ever had anywhere. It was a very simple drive from the Chicago Western Suburbs to downtown Chicago. My first tip off was that he parked out in the middle of the street to pick me up. Didn’t even bother to enter my driveway. He also had a major challenge with English. I asked him if he understood where I needed to go 6 times and he had a fundamental lack of ability to respond in English. Despite using GPS, he managed to take the wrong direction 3 times. He ended up taking I294 toward OHare vs 88 to downtown Chicago. When got near OHare he exited at Balmoral and told me he was turning around to take 290 to Chicago. Sure, that makes sense, let’s just go back to where we started and waste another 25 minutes. I told him to take 90 into the city and that seemed to only confuse him even more even though the exit for 90 was less than a mile away. I had to provide him turn by turn directions to reach the entrance to 90 despite the fact that he was using GPS. I was 30 minutes late for my meeting and didn’t have the time to share with him how unsatisfied I was with his service. The real kicker came when I received my receipt as I was charged for all the extra distance we traveled that was due to his negligence and inability to use GPS and understand my directions. If this had been my first experience with Uber, I would never use them again.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Expensive
by admarprim on 2021/03/28 18:11
I’ve been riding with Uber for about 2-2.5 years now. It keeps getting more and more expensive making it harder to reach destinations. If you wanna go 10 min down the road it is $20-$34. The app says it’s cuz they are busy so fares are higher but it makes it extremely difficult for me the rider to get to places as I don’t have that money to pay every single day so I can get to work. I used to pay $8-$12 sometimes $15 just to go from my house to work and now I can’t even afford to go to work. It isn’t that helpful. While I understand the drivers need to get paid, the more expensive you create ur prices the more you will lose customers because nobody can afford to pay that much 5 days out of a week just to go to a job to support themselves. I literally sit on the app for 3 hours hoping the prices will decrease and change but they don’t they just get higher and higher every time I open the app. I can’t keep riding with a company that wants to charge me $30 every time I need to go 10 min down the street for a job to create a living. It is not affordable and is stressful when you can’t get a ride when you absolutely need one. When Uber first came out I liked it, now everything is extremely expensive and it takes forever just to get a ride. I will wait 30min for my ride to drive over to me to get me.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Bad customer service and drivers
by Reyhana_ on 2021/10/24 00:48
Uber refuses to care about their customers and will not issue refunds even when it’s not your fault for their incompetent drivers. I was charged cancellation fees for a driver not showing up at the proper location and then later proceeding to cancelling the trip on their end. I even tried walking to the uber drivers new pick up location and THEY STILL cancelled the entire ride. In the first place, I shouldn’t even have to walk to any new locations or attempt to. I shortly after requested a new ride, which came. When I contact uber to get a refund on this fee, they claim they can’t give any refund for the drivers time and also accused me of getting too many adjustments in the past from Uber which is NOT TRUE. I haven’t requested refunds for many uber rides even if it was unsatisfactory. Very rarely unless it was driver incompetency. They claimed false accusations to not refund. They all give these automated responses and don’t truly listen to your concern. Also, their fares have pretty much doubled and short 10 minute rides are almost at certain times $30! I’ve chosen to take many buses recently. This is ridiculous. Overall, I am very unsatisfied with their service. I’ve been a loyal customer to Uber for so long and I’ve never received such poor customer service in my whole life. At this rate, It looks like I will have to fully switch to using Lyft.
Good app, not so good drivers and support
by Shenzaii on 2020/02/06 11:24
Gonna be honest, I’m lazy as heck. If taking an Uber lets me stay in bed til the last possible moment, I take one. That being said, I’m on first name basis with nearly all the drivers in my area. However, there are some bad apples out there. My main dislike is when drivers don’t end the trip. I work at an airport, and I’ve had drivers take me home and go all the way back without ending the ride until they get there. This results in a ~$25 trip costing $50+. Of course, this makes me have to go open a help ticket with support. (They made this harder to do it seems). Another trick of some drivers is to get close enough to start the ride, then if they don’t like it, they’ll either cancel it, or drive away somewhere far enough where I’ll have to cancel it. On my dollar. What’s more, if the support team see you have a ‘pattern’ of requesting a refund, they can deny you one. Even if it’s clear it’s an error on part of the driver. I feel like the driver’s app should have a fail safe built in. If they make it to the drop off location, and leave farther than a certain distance, the trip should automatically end. God forbid I’m busy when I make it home or to work and can’t check if the driver still has the trip up. Sheesh
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Not ADA friendly
by Wren421 on 2020/03/21 19:41
This app is probably fine for most people, but it is horrible for low vision users who prefer not to be conspicuos by using voiceover in public. Zero accessibility features and miniscule font even when iPhone’s large font function is employed. Ironic given how many blind and low vision people don’t drive and would be potential regular users of the service. To be fair, Lyft’s app is only marginally better in this regard. Update: the app developer sent me a message asking for specific suggestions. Like i said, build in a way to increase font size or have the app make use of the iPhone already-existing large font features. Another idea is to not assume “accessibility” only means people on wheelchairs or who use guide dogs. How much would it help customers AND drivers if “rider is low-vision” or “rider is deaf”could be voluntarily added to the profile? Understand that very few “blind” people are completely blind just as very few deaf people are 100% deaf, so many of us prefer to use tech as naturally and inconspicuously as possible. Thing is, it is not just a low -vision problem. When i complained to my spouse and a couple of friends —alll of whom have eyesight in the normal range, they all said they found this app’s font hard to read.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
I’m not sure if it’s an update issue or uber is just trying to take more money from people
by Seriously nicknames???? on 2021/04/02 06:29
There’s been two strikes for uber in less than a week already. 1. I used uber eats to order food and the food was extremely late with no updates as to what was happening. I contacted support and they said they were experiencing difficulties finding drivers near by and if I would wait a while longer instead of getting a refund they would give $3.50 to my account. I agreed to this. My account was credited $3.50 and my food arrived an hour late past the maximum wait time. Right after my food arrived uber debited the $3.50 from my account....excuse me? Really? So I was like whatever I’ll just drop it. Today while ordering an Uber the driver accepted the ride and then 4 mins into coming to my location to pick me up cancelled it...yet uber charged me a cancellation fee when I wasn’t even the one to cancel it the driver did! Why should I pay a cancellation fee to the driver when the driver canceled the ride before even getting to me? This is ridiculous. I received my money back to my uber account but at this point I want it back to my credit card because uber clearly can’t be trusted to not just try to take the money back. I’m not sure if anyone else is experiencing similar issues. I’ve used uber for years and it’s only recently become untrustworthy and an issue for me.
Rating Trends
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Current Version (3.493.10000)
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Version History
More...
Keyword Volume Hits KEI Rank
ride
12.36
36
taxi
15.58
23
2
car service app
0.00
21
cab app
9.94
3
uber panama
0.00
2
cab service
54.10
2
uber app for driver
54.34
2
uber
287
1
black car service
0.00
taxi limo
0.00
hoover taxi
0.00
trancit car
0.00