Screenshots
Keyword Volume Hits KEI Rank
cab service
54.10
15
2
car service app
0.00
14
ride
12.36
14
1
taxi
15.58
14
1
cab app
9.94
11
uber app for driver
54.34
2
uber panama
0.00
1
uber
374
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Great service
by mfmk on 2021/06/12 00:25
Great driver
Overpriced
by Ajcoss98 on 2021/06/11 23:05
Uber is now overpriced. I had to go to work that was 3 miles away and Uber wants to charge me $45
“Quickly” and “cheaply”
by Tommy TZA on 2021/06/11 22:55
What a joke. The only thing quick about Uber is how quick they charge you a cancellation fee (a little less than 3 mins). The only thing cheap about Uber is how they resolve customer issues (I’ve been given a grand total of 10 bucks for my various issues with drivers and the app).
Scheduling is a joke
by DenisSlob4 on 2021/06/11 22:53
What’s the point of scheduling a pickup for a certain time if the driver is 30min late?
Uber - Egypt
by Peter690 on 2021/06/11 22:39
The driver kept going around with coming to me then after 20 mins of waiting he canceled the trip and I lost my important appointment and after all uber charged me 12 EGP saying that the driver did effort and this is for his compensation however he was the one that canceled the trip not me even after he was late
Just don’t like your marketing and brand image
by Geoff Milburn on 2021/06/11 22:36
Too California - must have caught the brain disease they have going around out there
Horrible
by Unhappy Chicagoan on 2021/06/11 22:29
Impossible to get a ride in under 20 minutes and pieces are 4x plus at any given hour of the day. In Chicago. What’s the deal?
Uber not always available
by doyg on 2021/06/11 21:23
Hello I am writing to say when I open the store at 6 am and I need Uber to be at my house at 5:30 it’s not at my house and I have wait for one to come and then I’m late to work because of it. And the fees are like 30.00. I’m also a sliver rider
Getting worse and VERY expensive
by bdhuvggeyvdeh on 2021/06/11 19:05
I tried ordering an Uber at 6:30 am to go to work and the cost was 34$ for a 1.94 mile trip and a 33 minute wait time just for the driver to arrive. And I was going to schedule a ride to get back home but I realize it quadrupled the price of just ordering one. Even when I do schedule a ride when it’s not overly expensive I have at least 3-5 drivers cancel on me. How do you expect people to use your service when your charging more than they make?
Dangerous
by ItsMissyBch on 2021/06/11 18:42
This transportation service puts the lives of its users at risk due to its neglect to conduct thorough background checking , and its poor safety regulation. Don’t use this service
Not as easy as it sounds
by Sick hubby on 2021/06/11 18:38
I needed to go to a clinic from the hospital very stressful time and was in a lot of pain. Was maybe 2-3 miles. Looked all over for the Uber vehicle could not find it. I then received a text stating it was cancelled because I wasn’t there. Just as I received it the driver pulled up. Okay know this can happen. BUT then I get an email stating I was charged a $10.08 cancellation fee, a $2.80 booking fee, and a $5.29 charge for trip. This totals $18.70 to go 2 miles. I tried to fix it but unable to get a clear response. My trip back to the hospital I used a cab. Much different experience. Was there right away and only charged me $6.00. I will not use there services again.
Uber debería desaparecer
by Genesis Betances on 2021/06/11 18:26
Muy mal servicio ustedes deberían desaparecer
Getting very expensive
by J Hawea on 2021/06/11 17:49
I used to love to have this option because it was cheaper than a cab. It is nice and convenient however cabs are cheaper now. Could not believe the price I paid to get 5 miles. I paid about $40
Customer service does not have customer in mind
by DasStew on 2021/06/11 17:20
My account had several charges that were not mine. I reset my password and set up 2-step verification and they continued to show up. Customer service would not answer my questions or respond back in a timely matter. I will no longer be using this company for rides
Uber is great except
by Caroline Carbaugh on 2021/06/11 16:30
I am really loving the Uber app but ever since the pandemic hit I’ve noticed one small thing that I would like to be fixed on the part where you get a chance to rate your drivers you don’t get to give them a complement like I used to at least with the voiceover functionality as someone who is blind. I’ve tried to write this voiceover feedback and it won’t let me do it for some reason. Just something small that needs to get fixed other than that I can’t complain about Uber
App is hard to use lately
by yungeleanor on 2021/06/11 15:37
I’ve been using Uber for quite a while now. Used to be super easy to order a ride in advance, but now you have to try eight or nine times because everytime you confirm your ride, it will give you an error message, or change your pickup location. I’m not the only one who has had this experience: my sister deleted the entire app off her phone because of how frustrating it is to use. I rely on Uber to take me to work and their most basic functionality doesn’t even work properly. Use at your own discretion
Sketchy
by xvnenne on 2021/06/11 15:33
Uber should run background checks, many girls get kidnapped for trusting Uber. Suprise this app is still around. Do not let your daughters and sons get a Uber.
I deleted my Uber account
by bskin21 on 2021/06/11 15:15
The service works well , i just didn’t like when I get a quote for a ride, I would get to my location and check my bill, the app always charged $4 to $7 more than the quote.
First time using it works great
by r ainsw on 2021/06/11 14:20
Drive-in was there on time very courteous clean car Got me to the airport on time great experience
5 mile
by toxicjelly on 2021/06/11 13:20
I’m 5 miles from town. Installed app. Uber does not have service in the area. Uninstall.
What a let down
by susietacoma on 2021/06/11 13:13
What a let down. When I urgently needed a ride to a major airport there were absolutely no Uber rides available for me. My location was only two miles from a major interstate but there was nothing. Fortunately I found a regular cab company to accommodate me. Yesterday my Uber driver spoke absolutely no English at all. He tried to dump me off at the wrong building at the VA medical center in Las Vegas, grunting at me, instead of taking me to the main lobby entry point. Meanwhile while with my ankles & my back hurting, I had to struggle to explain to this guy “hospital”. He was impatient and had NO IDEA what I was saying. I have nothing against non-English speaking people. He was simply not a good fit. I was already in a stressful situation, the guy made it worse. By contrast my Uber driver later the same day was absolutely wonderful. Only one of them got a tip. I enjoy the app but one cannot count on getting a ride not even in a large metropolitan area during daylight hours. Sad.
HORRIBLE
by Alexandranegrea on 2021/06/11 12:59
Most horrible app created. Had to try 5 times because couldn’t make payment because their ux is so horrible when I’m in a rush.
Scam
by 301Chuckie on 2021/06/11 12:40
I love how they tell you a ride will be under $50, but when you get your receipt back the price somehow jumps to $120? If I would have known that I would not have ubered…
Reserve prices
by Yemio on 2021/06/11 10:23
Reserve prices are now triple the cost of normal rides. When it use to be the same rate or cheaper. They are definitely taking advantage of the pandemic situation to over charge their riders. Money hungry company. How does Uber hike reserve prices like that in a month or two.
Hilarious
by Zel039 on 2021/06/11 09:59
Soooooo how come passengers aren’t compensated for the wait time like how drivers are when a passenger cancels. More than just a few occasions now, I waited approximately 20mins for a ride. Only to have me wait 15 mins for the “drivers” to cancel in the midst of heading towards my direction….
Things I like and dislike about y’all
by Bigbadd682 on 2021/06/11 03:26
I love Uber but the thing I’m tired of is the drivers canceling rides if they are one the way to pick you up. Also what I don’t like is how y’all go from scheduling rides at a certain time and we have to wait for the price to go down.
Uber
by sashaily on 2021/06/11 01:46
Been trying to get home for half and hour. All the drivers that accept my trip cancel, or some of them don’t even confirm.
Uber is trash
by j827484 on 2021/06/11 00:04
I don’t know what happened but I’m the past year, Uber has gotten terrible. Long wait times, high prices, etc. terrible app. Scourge of the earth.
Terrible exploitation
by Emilianoq232 on 2021/06/10 23:23
Fares are expensive, drivers overworked and sleeping on the wheel and beyond all is slavery in reality. Do not be part of slavery, people!
Horrible unreliable
by arbys worker on 2021/06/10 22:29
In Michigan, flint and I can NEVER get a ride, and I’m getting tired of hearing others say use this app when it’s garbage.
Horrible app
by mamu19982020 on 2021/06/10 20:46
The wait time and prices are ridiculous now, can’t wait til this dogsh1t app and company falls out (and they will).
GPS Navigation Time Estimate
by Anika.a on 2021/06/10 20:25
Before scheduling a ride the Uber gps map showed me that the place I was going to was 15 minutes away, but the ride was $40. Then I finally booked the ride, the ride came, and I got in car. Then when the ride finally started it told me that the place I was going to was 45 minutes away. That made me very late to my appointment. This is a reoccurring issue, as in the Uber gps telling me the wrong time for the location distance. 🙁
Exploitative business model harms communities
by LenStefani on 2021/06/10 20:11
Uber has used profits they withheld from their drivers to fund legislation that will allow them to further exploit drivers. Excited for co-ops such as The Driver’s Co-Op in NYC to go national.
This App Has Gone To Crap
by Chelly430 on 2021/06/10 18:12
So the application itself is pretty easy to use BUT the company UBER is pretty worthless now. There’s been several times where I book a ride, then the driver accepts, calls me, ask me where I’m going and tells me they can’t take me after all and cancels on me. Another thing I can’t stand, I was sitting waiting for the app to locate a driver when 5 drivers were waiting right in front of me also saying they were looking for riders, but yet as I wait the rate went from $38 to $72 (I’m not making this up), we were waiting for so long the Uber driver said I can just Venmo him the amount it said it would cost. This is getting ridiculous
Mal Servicio de Soporte
by 0xWP on 2021/06/10 17:38
Hice un reporte de tono hace más de una hora y este es el momento que aún no me responden🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Horrible service
by TheMfRealist on 2021/06/10 16:37
My trip was to be $13.49 but Uber charged me $33.70 when I didn’t add another stop or anything. And they make it hard to contact their customer service and refuse to give a refund for this OVERCHARGE!! DO NOT USE THIS HORRIBLE SERVICE!!
$25/mo charge for using app?????
by Wman82 on 2021/06/10 16:27
Why do I see a $25 fee charged to my bank acct for the purpose having your app. An app that the fee was never indicated when I added it to my phone. That is advertising deception and fraud. Because of this deception I will never use Uber again. Remove the charge please.
Uber driver
by Arretrac on 2021/06/10 15:30
My Uber driver was Elizabeth who picked me up from the Charleston SC airport. This was my first Uber experience and she made it wonderful. Her car was clean, she had water and mints and she was very personable. Thanks Elizabeth😊
Payment problem
by XoTigre on 2021/06/10 14:46
I have a regular debit card and I have apple play which both have money on it and for some reason it never takes them. It always says unable to accept payment method, which I don’t understand why
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Horrible !
by jejdksosigjtjtiiiii on 2021/06/10 14:04
I live in a huge city and it takes over 20 mins to connect to a driver it’s ridiculous. Save your money people and just use Lyft
Excellente auto y muy atento
by El Burgaz on 2021/06/10 12:43
Gran experiencia
Worst service ever
by a1313567890 on 2021/06/10 11:43
I have been trying to my account fixed since last 10days more than 2hrs on the phone, sending messages, uploading documents but my issue did not resolved!!! I have just requested to delete my ride and driver account!!!! This is the worst support service ever!!!
Horrible app
by Alli_J26 on 2021/06/10 02:50
Let’s drivers take way to long to figure out if they want to accept or decline a ride, mean while the passenger is getting screwed over. It’s pathetic
Luxury option does not exist
by Oscarmom on 2021/06/10 01:20
Today marks the second time I have requested a luxury Uber, only to be told at the last minute that it was not available. I would not have an issue if they notified you beforehand, but both times they notified me after the Uber was already late, making it impossible to make it to my appointment on time. Today was my birthday, so I scheduled a spa day and I really didnot want to drive, in case I decided to have a drink after my massage. The luxury Uber was scheduled to arrive between 11:00-11:10. The app instructed me to be outside at 11:00, and I waited on the street- I was worried that they had not sent a description of the car or driver yet, but since it gave me a countdown for the arrival, I presumed someone was on the way. No one ever showed up, and they deleted the trip from the app, so i was unable to complain or comment. So Uber earned this 1 star review for screwing up my birthday plans! I will try Lyft next time.
Exploitative and Getting Worse
by Stmikey7 on 2021/06/09 23:04
Not only are rides getting more expensive, we’re having to pay more to WAIT LONGER. Maybe try paying your drivers and treating them like human beings instead of exploiting them for no pay, and stop blaming Covid for your horrible supply chain decisions. Uber-lame 🙄
Never again!!
by iwillnevertakeanuberagain on 2021/06/09 21:48
My driver tried to rape me. I reported him to the company and hope they fire him immediately so this doesn’t happen to anyone else! Terrifying experience! I feel like I should have been refunded for the ride...
charged 3 times for 1 meal
by nskBaua nsks on 2021/06/09 21:13
i used the uber app to order food and it said my order was cancelled when i tried to place it. i tried again bc the restaurant was open, got the same cancellation. ordered from a different restaurant, this time the order went though. then i ended up getting charged for all 3 meals and the restaurants both delivered to me, and it was way more food than i could afford or was capable of eating. i contacted customer support and have heard back and it’s been 43 hours. uber has absolutely no live chat, they have no phone support, so you just have to hope they refund you without ever talking to an actual person. i think doordash is better.
Lame
by Fontanicus on 2021/06/09 18:31
Remember back when Uber used to be the less expensive alternative to yellow cabs? Those were the days. I know that as a company grows, the deals tend to fade away and costs more and more operational costs are passed onto the customer, but I feel like ever since Uber went public, the prices have gotten ridiculous. I consistently get rides that cost about $30 to go less than 3 miles. Going from Queens to Manhattan, or Manhattan ti Brooklyn now costs anywhere between $50 and $70. I mean, for the love of god, seriously? I’m lucky my job covers my Uber rides to and from work (because of the pandemic), but that’ll be ending soon. I can’t justify using this service for my personal rides tho.. it’s NYC yellow cabs from here on out.
The price for my distance wow
by 4tip on 2021/06/09 18:06
So Uber was charging me $12 to go 0.9 mi that takes about 4 minutes to get there, damnnnnn, I mean something is usually $8 but this is getting out of control smh, I rather walk. Not sure how Uber works but they need to fix that
Best app.
by Sumac78 on 2021/06/09 17:52
Use it every day
Used to be great
by dee123345 on 2021/06/09 16:51
Very convenient, I’ve used Uber for years. Recently, Uber has been going down hill. It takes forever on to get an Uber (if you get one at all) and they charge you if you request one and cancel even though it never found you a ride. Used to be a very good app/company to use, idk what happened
Cliente
by palillo 100953 on 2021/06/09 14:29
Cada día lo hacen peor, y mas caro y aveces hay que llamar 2ò 3 veces porque la ubicación de uber no encuentra el lugar donde uno está o hacia donde se dirigen. Gracias por todo pero es la última vez que viajo con uber.
First ride
by cvitolo on 2021/06/09 13:41
My first Uber ride I set up days in advance. I was going to the airport and I picked a time that would allow for some delay but the airport was Westchester which is less than 15 miles away. The driver arrived 40 minutes late making me very nervous and anxious about missing my flight. The driver was nice but he was almost clueless about his tardiness and what airport I was going to. We were lucky by not getting any lights and got to the airport with enough time for me to catch my flight. I’m sure there is a charge for a driver’s wait time, there should be a credit for the passengers when the driver is that late. Chuck Vitolo
Taking advantage of drivers and consumers
by x285 on 2021/06/09 13:14
Uber exploits drivers and overcharged consumers.
Pricing
by Phils fan on 2021/06/09 13:01
Pricing the issue
Someone should create a new riding app
by Kxcvunt on 2021/06/09 12:40
This app is only used because it’s basically a monopoly at the moment. I avoid using as much as possible but sometimes I have no choice. Your driver may or may not be coming but you are late for work so you just have to wait and see. There is no way to contact Uber if you have an issue, so you can get stranded just about anywhere. Cannot tip drivers, sometimes you can and sometimes you can’t because the app just decides not to work. Can’t change destination. Oh well drop me off on the side of a road. Almost as bad as Uber eats. Where they may or may not be preparing your food, so you call the restaurant and find out they don’t even use Uber eats. Honestly hilarious, can someone please create a new app or show me how?
Uber Egypt
by Hwishel on 2021/06/09 11:44
Very very bad service with unprofessional drivers and horrible customer service
Fix rating problem
by Fhdjdjdjjdj on 2021/06/09 09:03
I don't understand how I get in the car with no issues on time and still received a low rating. I used to be close to a 5, and now I'm at 4.86. I take Uber when I have to, not every day like I used to, but I take the ride. I consistently rate a 5 and tip, and for some reason, people have the audacity to rate me a low rating even if I am doing everything right. It is not fair if I'm giving them a 5 rating and tipping and end up with a 3-4 rating at the end. It would help the riders if you guys showed what drivers rating you
Rates $
by Patrick_5054 on 2021/06/09 07:59
Walking home from work at 4 AM in a dangerous city I refresh the Uber app because it’s too expensive just to get to my house I’ve re-open the app and it’s twice as much money as it was before for no reason I just wanna go home without getting killed.All the money you make off of working citizens and you have the audacity to double the price just because I refreshed the app? A few miles is not worth $50 or 80 you guys need to check your prices.
Taxi cabs are faster, cheaper and better now
by Moymoyyy on 2021/06/09 06:02
I tried using Uber at McCarren airport on a Friday night. The first driver was 10 minutes away and cancelled. The second driver the app tried to match me with was 18 minutes away and I was positive he was going to cancel too so I took a cab to the casino instead. There must be a shortage of Uber drivers because I wasn’t able to get an Uber at JFK either. The wait time was over 10 minutes. The prices were ridiculously high ($37 to go less than 10 miles to Bushwick… seriously???). The line for yellow cabs was faster, more efficient and cheaper. I won’t be using Uber (or Lyft) unless the wait times and prices are better.
It’s okay most of the time
by Lovedeja1298 on 2021/06/09 02:05
Great for me since I take Uber’s everyday for work. But navigation seems to be off. Will have driver go around the block and pass my address for whatever reason. And scheduling an Uber is useless, will allow a driver thats 30 minutes away to pick up your ride. So if using this to get to work or an appointment you have to schedule it way earlier to ensure you get to places on time.
False information given
by Ars6710 on 2021/06/09 01:02
Uber Select accept 3 passengers not 4 passengers! Uber Assist 3 passengers not 4 passengers!
Updates
by longshore pirate on 2021/06/08 23:09
I don’t like the new app I continually have difficulty with it getting my pickup location and have had to use Lyft because Uber app crashes
Toxic and ambitious
by whorst experience on 2021/06/08 22:03
The fact that I paid 13.65 for a 1.5 mile ride is crazy then the part that screwed me was my rider canceling after I waited 15 out of a 20 MINUTE wait and I have no control to cancel my ride without being charged ???? You mean to tell me that these unqualified and unprofessional drivers can up and cancel whenever they want without giving us a cancel option when they cancel the ride I could’ve caught the bus after my driver bailed but no because this app does not care about any riders that use it . It’s obvious the only thing they really care about is money . For example what corporation this big does not have live customer support for these type situations?? My experiences with this app is beyond terrible it’s constantly updating the fares of previous rides . I am no longer supporting or using this app from here on I recommend Lyft because if your gonna have the same problems You should go with the cheaper service.
Good ride
by iris bass on 2021/06/08 21:33
So far so good, I can say for my first ride it was good
Not useful
by ajshaksnsnfn s on 2021/06/08 21:21
this is horrible, every time i try to order a ride it gives me 1 out of 2 problems, The first one is My payment options, i clearly put a gift card on there and it still wouldn’t take the money, keep in mind i could afford it but if it’s not that then it’s the “problem detected” and it gives you no explanation or nothing, i tried to call uber and use uber help but nothing came up, worst part i was in a schedule for a good job interview but i completely missed it, all thanks to this app witch looked promising, I still have problems to this day so don’t ever rely on this app
Fraudulent charges
by ChrisMacintosh0311 on 2021/06/08 20:20
I’ve been charged multiple times for Uber while I’m in a different state all together.
Ugh
by Dreyaaaaaaa on 2021/06/08 20:09
I don’t think people should be charged 40$ for a 5 minute ride
Scammed, ZERO customer service
by ydacannej on 2021/06/08 19:48
I only redownloaded this app because I was stranded in the middle of the night and feared for my safety. I was connected to a driver and after about ten minutes of waiting and his icon not moving, the driver called me and told me he was refusing my trip and that I had to cancel on my end. I did, and was charged a cancellation fee to “compensate for the drivers efforts” even though he never even started driving in my direction. To add insult to injury, that cancellation fee was charged to my account TWICE. I requested a refund through the app and got store credit for only one of the charges. After attempting to contact customer service through the app, I was asked to reset my password and then do a two-step authentication where I’m supposed to enter a four digit code that’s texted to me, that text never came despite multiple requests to send it (yes, they have the correct phone number). This company doesn’t have a customer service hotline (what?????) so I attempted to call the employee service hotline and possibly be transferred to someone who could help, but the agent I was connected to refused to help. I resorted to re-downloading Instagram to DM them, and I still haven’t gotten a response. What a disgrace of a company. Shameful.
Driver’s with passengers
by DVOxSeth on 2021/06/08 18:39
Uber please stop giving me drivers that already got a passenger I was late to my daughter’s doctors appointment because of it stop giving me drivers that already have passengers!!
Rip off
by Angezzy 213 on 2021/06/08 18:20
Ive always used uber since day 1 , it facilitated my life the past couple of years. But man what has happened to you guys ?? Not only your rides are insanely ridiculous. They ore than tripled in value. But the drivers themselves will not accept any ride that’s under 25$ that easily. It’s really sad to see how greedy you guys have become, and it’s not to help the drivers with their income because you guys take a good chunk of the money for yourselves. It’s sad to see why you guys have become as bad a yellow taxi and thus why you’re paving the way for tesla to start their own taxi business. You had a good thing going and got greedy. It’s only a matter of time before this company and Lyft go down to the ground, because of how ridiculously expensive it has become, and many people around the community agree as well, don’t dig your own grave.
Uber is the worst…
by NYCdaily on 2021/06/08 18:01
Uber is the worst kind of company. No way to directly speak to someone about an issue they have with credit card transactions. When I really needed Uber to get a ride from the airport, it ended up being a total fail. First they wanted me to verify charged amounts, ok done, no problem, then they wanted to verify my home address, ok done no problem, then they just said sorry, actually there’s a “conflict”. When I attempted to eventually resolve the issue a day later, their response was totally canned and completely useless. Goodbye Uber.
I can’t sign in or up at all
by ahh.hhhhhhh.h.hhhhjj on 2021/06/08 16:11
I’m signed up with Uber eats, but I can’t sign in it up with regular Uber. I tried to sign in and it keeps sending me back to the first page when you open it and you haven’t signed in. I keep refreshing, deleting, and redown loading. I’m going insane. I just need a ride to work so I don’t die from the heat that’s all I’m asking.
Scheduling Ahead is Useless
by JUK117007 on 2021/06/08 16:05
Lately all of the Ubers I schedule a day or so in advance have been routed to drivers that are so far away that they arrive for pickup well after my originally planned drop off time. I’m not sure how Uber assigns rides, but it’s becoming increasingly pointless to rely on when trying to make a flight or business appointment.
Bad ride
by garbage furniture on 2021/06/08 16:01
Uber taking too much money without your confirmation, at the end of the ride instead of 50$ as you confirmed you get a total of 130$ including the tip that you never gave and the best they can do is 20% return smh they stealing money I bet the Uber drivers don’t get more them 5% of that ride. Also saying the ride will arrive in 10 minutes which turned into a whole 30 minutes wait! I’m done with Uber. They a big company who are that selfish and ignorant to the problem and do not help with nothing
App is broken
by zlcwphcw on 2021/06/08 14:34
Tried to make an account and it kept saying put in password. I’ve never had Uber therefore I’ve never made an account. That means there is no password to put in since I do not have an account.
Was charged for a canceled ride
by DReyes84 on 2021/06/08 12:14
Last night I ordered Uber they were taking way to long my job was closed and my boss was locking up so I canceled it because I still had a long wait so they charged me almost $18 anyway on Saturday I ordered an Uber to go to work had to be at work and on my way to an event and the Uber got me to work almost an hour late
Horrible Customer Service
by Charlotte Herrera on 2021/06/08 11:11
Uber is only good if you need to go to and fro in the basic sense. If you lose your phone in your Uber driver’s can and need help accessing your account because you couldn’t log in online due to the two factor authentication (password + phone verification) none of these customer support people will help you. I reached out through Twitter And I just kept getting the run around of “Here to explain.” I literally provided them everything I needed to prove my identity but they kept saying that they’d only message me on on the app or by phone….even when I explained that my phone was in the Uber driver’s car! I had to file an insurance claim to get a new phone while I watched my cell phone move around town the entire weekend. If Uber support was more like Apple’s customer service team, Uber’s customer service reps would have acted like a person and gone off their boxed scripts. How hard would it have been for them to just contact the driver and ask if they could check the seat of their car for my iPhone! Point blank, Uber does not invest or prioritize customer service. They only bot up or script the whole process. If you have a problem that doesn’t fit in an algorithm, expect nothing from them. And when you do finally get access to timely help, it’s too late for it to be effective.
No customer support
by pjfitz1988 on 2021/06/08 10:49
Whenever I have a problem with Uber, I’m reminded its system was seemingly designed to give a complete runaround on customer service. Such a glaring blind spot in an otherwise decent service.
Horrific customer service
by JohnAbram on 2021/06/08 05:52
Worst customer service. They have a faulty system to report issues and they dont accept to fix it. Keep asking for screenshot that somehow never reach them. Their response is horrific and never answer the question properly and never read the problem carefully. Pathetic!!!
Love my Uber
by ereras on 2021/06/08 04:10
Landed at San Francisco Airport for the first time visiting this City. I requested a Uber and he was there in not more than 10 min. On our ride to hotel he told us so much about the City and answered so many of our questions not to mention how welcome he made us feel to a place we have never been in our life. It was a great start to a great vacation. Love❤️my Uber
💪🏽💪🏽💪🏽
by Viktor Kant on 2021/06/08 04:01
Today I ran into a problem when the driver canceled the trip, when I wrote to him that the passenger who will go down to the exit with him, besides, the driver arrived very quickly two minutes after ordering, and it is physically impossible to come from the building. My grandmother, at the age of 70, had to come to sit with her paralyzed aunt, but this did not happen, because the driver did not want to wait a couple of minutes, although he had every right to include the amount for waiting
Archaic mask requirements
by Biederbeck on 2021/06/08 01:19
Why not give an option for mask optional drivers? If you’re a sheep and scared, wear a mask, but I’m sure many of your drivers take the mask off in between rides, and don’t care if you’re riders don’t wear one either.
Very bad customer care
by Shravan Belde on 2021/06/08 00:19
I’m in Boston and there are no drivers at all around here. Any place I want to go, I’m unable to find a driver. And finally if I find one, he is 13-1mina away and doesn’t start moving towards pick up point for 4-5mins. The situation finally ends up like I don’t save time going in Uber instead of train. And if I do cancel, they charge a cancellation fee. The ETA they give before booking the ride never ever are true bcos drivers are far away and only start moving towards pickup location after 3-4mins. And when you are forced to cancel the ride bcos the Uber estimates were bad, you pay the fee! At least Lyft respects its customers! Phone calling local cab services is better idea if you’re in hurry and can’t take the train. Uber will eventually take the same time as train and useless waste of money.
Employment
by darshala22 on 2021/06/07 22:52
This is definitely not the place to work for they will never transfer you to a supervisor and I had to call back 12 times like they kept hanging up on me or refusing to help and to get me a supervisor and I have screenshots to prove exactly how many times I called and how long the call was this definitely unacceptable and very unprofessional truly sad
They don’t care about riders sometimes
by Angel@123456 on 2021/06/07 22:50
I have been using Uber for a veré long time more than 3 years and I ride with Uber frequently because of my work, but Uber do not care nothing about customer they just care about themselves, for example I know when you make a driver wait you have to pay for it witch I think it’s fair but it is not fair that they make you wait not just a few minutes if not for 20 minutes or more sometimes or when the driver get lost Uber team don’t even apologize fir it or give you a reward or something.Talking about rewards theirs are so bad as the treatment they have for riders they give you like one point for each dollar which you can use for a discount when you have certain amount of points but for example after 250 points I can get like $1 dólar of discount but to get a $1 I already had to spend $250 dollars all this is happening when prices for a ride went up and up.There are something else before it was so easy to write a complaint about a ride or something else , but know it is more difficult to complain they have things ready just to click on it if that is what happen on the ride but you can’t write something as before,It is just getting worst.
Too expensive
by Maxali14 on 2021/06/07 22:41
I used to love Uber but since the pandemic started ,the prices are ridiculous,I short distance that was less that 10 dollars now is like 25 or 30 dollars,what if I need to go to the airport?are they gonna charge $1000 dollars? I think the old yellow cab with those mean middle easterners are cheaper now,what a ripoff they have to low the prices ,I barely use the app now is not what is used to be.
Gone downhill
by Hellosummer991 on 2021/06/07 21:03
When they say your driver is 5 mins away you can be sure that your driver will arrive between 20-30 mins. It’s never anywhere close to accurate
Never any drivers available
by PaulC72 on 2021/06/07 20:09
Used to be great, now it’s always no drivers available. Then when a driver does pick up your ride you get dropped five minutes later. Completely worthless.
Completely Unreliable
by Droppedbeat on 2021/06/07 17:59
Use at your own risk of missing your flight of using Uber for an airport ride. They will cancel your trip without notification and act like it never happened. Terrible company, terrible service all around. Zero stars.
The Uber Drivers are Frustrating
by t00ney_moi on 2021/06/07 17:52
So I was waiting for my driver to pick me up for 30 mins until he just decides to not pick me up and cancel on me AFTER 30 MINUTES. And I was trying to get to my graduation practice to you know graduate from high school. So like if you can’t pick someone up just don’t accept the pickup, that way you won’t waist people’s times because of your ignorance and lack of respect for people’s times. Mind you he was a 4.7 star rated driver.
Uber Cancelled
by Nas.wahbi on 2021/06/07 17:11
Uber Drivers cancelled me many times, also when I schedule a rid the drivers heaven come early at late, and when he com early and I wait to finish my job Uber charged me extra. Many times the driver changed, when he almost arrived, then Uber connect me to a different one who is 30 minutes away from me
Need to close it
by Kimaivanova on 2021/06/07 15:46
You have destroyed the entire taxi industry and now you have no available cars 👎
Horrible experience
by R. McDaniel on 2021/06/07 14:13
This was my first time using Uber and my last time. The whole thing with the driver was super weird. It started out fine, he greeted us and helped with our bags. After getting us loaded I think his knowledge of English went out the door. We tried the best we could to understand what he was saying, he showed us his phone and it wasn’t in English either. He pulls us into the next hotel that wasn’t but about 500 ft away. Again he tries to speak to us but not in English. It then calls someone on the phone and they are both speaking in another language. He takes us back to our hotel and starts trying to speak again and show us his phone. We then decided to just cancel the ride because it was too weird and we knew he could speak English from him greeting us and helping load the bags. As I thought about it, this was probably his way of canceling the trip because he didn’t want to take us to the airport that was 30 minutes away.
Can’t enter location manually
by hootlaw on 2021/06/07 13:58
You are supposed to be able to use this app with location services turned off. Now when you go to enter location it just bring you to a map of the entire globe. At first I thought how terrible I have to find my location by zooming in (which would be awful UX) but no, even after doing that there is no way to set a location for pickup. Broken. Buggy. Bad design. Not well tested.
Lyft is better
by Connor Keenan on 2021/06/07 13:41
Such a hit or miss experience with this app. Drivers are all over the place and often are rude to customers. Add a bunch of out of date mask policies and you’ve got a frustrating customer experience. Also more expensive than Lyft virtually all the time.
High price
by kahwnu on 2021/06/07 11:58
It’s too high..
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Unfair
by 😡👏😡 on 2019/12/04 06:41
I feel that Uber should change the age limit for Ubers. Some parents send their children in Uber/lyfts because they do not have transportation. By changing the age limit to ride in a Uber causes kids to NOT have any transportation and to not be safe outside in the cold without a ride/walking in the dark. You are also putting their lives in danger because the ride was already ordered and they have no way to get home. Uber DOES show the location on where you are at anytime. Uber DOES show how to share your location as WELL AS A SAFETY MODE. Uber does all these things for adults why can’t they do it for children(teenagers) too? They are still making more money AND WHEN YOU REFUSE THE RIDE YOU CHARGE $5.00. If you are going to charge $5 as a cancellation fee you might as well just allow them to ride. It’s also wasting time when the Uber driver IS ALREADY THERE then refuses the ride due to being a minor. I don’t think children should be allowed to make an account but be able to get in a ride to get home. I’m not saying “don’t take Uber” but I feel that some of their rules are unfair. “We will Uber to your place. Be right there.” Yeah you’re right there but you’re refusing me a ride home. I don’t think anyone under 10 should be getting in the car with a stranger but TEENAGERS. From 13 to beyond should be allowed to ride in Ubers. So they have a place to go and the parents won’t be worried.
Rating Trends
70,99,101,72,107,142,115,88,110,79,70,95,100,104,78,78,77,72,67,88,74,72,59,88,91,65,18,31,123,98,83,74,67,74,90,109,103,95,79,55,71,56,131,0,117,99,47,43,75,95,69,76,87,63,63,79,74,80,0,154,67,64,72,95,99,65,0,116,76,77,105,85,90,83,54,103,87,87,89,81,64,0,189,96,101,70,88,88,86,87
All Versions
4.0
1,266,403 total
 5
1,051,954
 4
83,974
 3
31,457
 2
19,295
 1
79,723
Current Version (3.461.10002)
4.0
1,216,738 total
 5
1,028,568
 4
81,058
 3
29,636
 2
17,087
 1
60,389
Version History
More...
Keyword Volume Hits KEI Rank
cab service
54.10
15
2
car service app
0.00
14
ride
12.36
14
1
taxi
15.58
14
1
cab app
9.94
11
uber app for driver
54.34
2
uber
374
1
uber panama
0.00
1
hoover taxi
0.00
trancit car
0.00
black car service
0.00
taxi limo
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.58
33
1
ride
12.36
5
4
cab app
9.94
3
car service app
0.00
2
uber panama
0.00
2
uber app for driver
54.34
2
249
cab service
54.10
2
uber
374
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Great service
by mfmk on 2021/06/12 00:25
Great driver
Overpriced
by Ajcoss98 on 2021/06/11 23:05
Uber is now overpriced. I had to go to work that was 3 miles away and Uber wants to charge me $45
“Quickly” and “cheaply”
by Tommy TZA on 2021/06/11 22:55
What a joke. The only thing quick about Uber is how quick they charge you a cancellation fee (a little less than 3 mins). The only thing cheap about Uber is how they resolve customer issues (I’ve been given a grand total of 10 bucks for my various issues with drivers and the app).
Scheduling is a joke
by DenisSlob4 on 2021/06/11 22:53
What’s the point of scheduling a pickup for a certain time if the driver is 30min late?
Uber - Egypt
by Peter690 on 2021/06/11 22:39
The driver kept going around with coming to me then after 20 mins of waiting he canceled the trip and I lost my important appointment and after all uber charged me 12 EGP saying that the driver did effort and this is for his compensation however he was the one that canceled the trip not me even after he was late
Just don’t like your marketing and brand image
by Geoff Milburn on 2021/06/11 22:36
Too California - must have caught the brain disease they have going around out there
Horrible
by Unhappy Chicagoan on 2021/06/11 22:29
Impossible to get a ride in under 20 minutes and pieces are 4x plus at any given hour of the day. In Chicago. What’s the deal?
Uber not always available
by doyg on 2021/06/11 21:23
Hello I am writing to say when I open the store at 6 am and I need Uber to be at my house at 5:30 it’s not at my house and I have wait for one to come and then I’m late to work because of it. And the fees are like 30.00. I’m also a sliver rider
Getting worse and VERY expensive
by bdhuvggeyvdeh on 2021/06/11 19:05
I tried ordering an Uber at 6:30 am to go to work and the cost was 34$ for a 1.94 mile trip and a 33 minute wait time just for the driver to arrive. And I was going to schedule a ride to get back home but I realize it quadrupled the price of just ordering one. Even when I do schedule a ride when it’s not overly expensive I have at least 3-5 drivers cancel on me. How do you expect people to use your service when your charging more than they make?
Dangerous
by ItsMissyBch on 2021/06/11 18:42
This transportation service puts the lives of its users at risk due to its neglect to conduct thorough background checking , and its poor safety regulation. Don’t use this service
Not as easy as it sounds
by Sick hubby on 2021/06/11 18:38
I needed to go to a clinic from the hospital very stressful time and was in a lot of pain. Was maybe 2-3 miles. Looked all over for the Uber vehicle could not find it. I then received a text stating it was cancelled because I wasn’t there. Just as I received it the driver pulled up. Okay know this can happen. BUT then I get an email stating I was charged a $10.08 cancellation fee, a $2.80 booking fee, and a $5.29 charge for trip. This totals $18.70 to go 2 miles. I tried to fix it but unable to get a clear response. My trip back to the hospital I used a cab. Much different experience. Was there right away and only charged me $6.00. I will not use there services again.
Uber debería desaparecer
by Genesis Betances on 2021/06/11 18:26
Muy mal servicio ustedes deberían desaparecer
Getting very expensive
by J Hawea on 2021/06/11 17:49
I used to love to have this option because it was cheaper than a cab. It is nice and convenient however cabs are cheaper now. Could not believe the price I paid to get 5 miles. I paid about $40
Customer service does not have customer in mind
by DasStew on 2021/06/11 17:20
My account had several charges that were not mine. I reset my password and set up 2-step verification and they continued to show up. Customer service would not answer my questions or respond back in a timely matter. I will no longer be using this company for rides
Uber is great except
by Caroline Carbaugh on 2021/06/11 16:30
I am really loving the Uber app but ever since the pandemic hit I’ve noticed one small thing that I would like to be fixed on the part where you get a chance to rate your drivers you don’t get to give them a complement like I used to at least with the voiceover functionality as someone who is blind. I’ve tried to write this voiceover feedback and it won’t let me do it for some reason. Just something small that needs to get fixed other than that I can’t complain about Uber
App is hard to use lately
by yungeleanor on 2021/06/11 15:37
I’ve been using Uber for quite a while now. Used to be super easy to order a ride in advance, but now you have to try eight or nine times because everytime you confirm your ride, it will give you an error message, or change your pickup location. I’m not the only one who has had this experience: my sister deleted the entire app off her phone because of how frustrating it is to use. I rely on Uber to take me to work and their most basic functionality doesn’t even work properly. Use at your own discretion
Sketchy
by xvnenne on 2021/06/11 15:33
Uber should run background checks, many girls get kidnapped for trusting Uber. Suprise this app is still around. Do not let your daughters and sons get a Uber.
I deleted my Uber account
by bskin21 on 2021/06/11 15:15
The service works well , i just didn’t like when I get a quote for a ride, I would get to my location and check my bill, the app always charged $4 to $7 more than the quote.
First time using it works great
by r ainsw on 2021/06/11 14:20
Drive-in was there on time very courteous clean car Got me to the airport on time great experience
5 mile
by toxicjelly on 2021/06/11 13:20
I’m 5 miles from town. Installed app. Uber does not have service in the area. Uninstall.
What a let down
by susietacoma on 2021/06/11 13:13
What a let down. When I urgently needed a ride to a major airport there were absolutely no Uber rides available for me. My location was only two miles from a major interstate but there was nothing. Fortunately I found a regular cab company to accommodate me. Yesterday my Uber driver spoke absolutely no English at all. He tried to dump me off at the wrong building at the VA medical center in Las Vegas, grunting at me, instead of taking me to the main lobby entry point. Meanwhile while with my ankles & my back hurting, I had to struggle to explain to this guy “hospital”. He was impatient and had NO IDEA what I was saying. I have nothing against non-English speaking people. He was simply not a good fit. I was already in a stressful situation, the guy made it worse. By contrast my Uber driver later the same day was absolutely wonderful. Only one of them got a tip. I enjoy the app but one cannot count on getting a ride not even in a large metropolitan area during daylight hours. Sad.
HORRIBLE
by Alexandranegrea on 2021/06/11 12:59
Most horrible app created. Had to try 5 times because couldn’t make payment because their ux is so horrible when I’m in a rush.
Scam
by 301Chuckie on 2021/06/11 12:40
I love how they tell you a ride will be under $50, but when you get your receipt back the price somehow jumps to $120? If I would have known that I would not have ubered…
Reserve prices
by Yemio on 2021/06/11 10:23
Reserve prices are now triple the cost of normal rides. When it use to be the same rate or cheaper. They are definitely taking advantage of the pandemic situation to over charge their riders. Money hungry company. How does Uber hike reserve prices like that in a month or two.
Hilarious
by Zel039 on 2021/06/11 09:59
Soooooo how come passengers aren’t compensated for the wait time like how drivers are when a passenger cancels. More than just a few occasions now, I waited approximately 20mins for a ride. Only to have me wait 15 mins for the “drivers” to cancel in the midst of heading towards my direction….
Things I like and dislike about y’all
by Bigbadd682 on 2021/06/11 03:26
I love Uber but the thing I’m tired of is the drivers canceling rides if they are one the way to pick you up. Also what I don’t like is how y’all go from scheduling rides at a certain time and we have to wait for the price to go down.
Uber
by sashaily on 2021/06/11 01:46
Been trying to get home for half and hour. All the drivers that accept my trip cancel, or some of them don’t even confirm.
Uber is trash
by j827484 on 2021/06/11 00:04
I don’t know what happened but I’m the past year, Uber has gotten terrible. Long wait times, high prices, etc. terrible app. Scourge of the earth.
Terrible exploitation
by Emilianoq232 on 2021/06/10 23:23
Fares are expensive, drivers overworked and sleeping on the wheel and beyond all is slavery in reality. Do not be part of slavery, people!
Horrible unreliable
by arbys worker on 2021/06/10 22:29
In Michigan, flint and I can NEVER get a ride, and I’m getting tired of hearing others say use this app when it’s garbage.
Horrible app
by mamu19982020 on 2021/06/10 20:46
The wait time and prices are ridiculous now, can’t wait til this dogsh1t app and company falls out (and they will).
GPS Navigation Time Estimate
by Anika.a on 2021/06/10 20:25
Before scheduling a ride the Uber gps map showed me that the place I was going to was 15 minutes away, but the ride was $40. Then I finally booked the ride, the ride came, and I got in car. Then when the ride finally started it told me that the place I was going to was 45 minutes away. That made me very late to my appointment. This is a reoccurring issue, as in the Uber gps telling me the wrong time for the location distance. 🙁
Exploitative business model harms communities
by LenStefani on 2021/06/10 20:11
Uber has used profits they withheld from their drivers to fund legislation that will allow them to further exploit drivers. Excited for co-ops such as The Driver’s Co-Op in NYC to go national.
This App Has Gone To Crap
by Chelly430 on 2021/06/10 18:12
So the application itself is pretty easy to use BUT the company UBER is pretty worthless now. There’s been several times where I book a ride, then the driver accepts, calls me, ask me where I’m going and tells me they can’t take me after all and cancels on me. Another thing I can’t stand, I was sitting waiting for the app to locate a driver when 5 drivers were waiting right in front of me also saying they were looking for riders, but yet as I wait the rate went from $38 to $72 (I’m not making this up), we were waiting for so long the Uber driver said I can just Venmo him the amount it said it would cost. This is getting ridiculous
Mal Servicio de Soporte
by 0xWP on 2021/06/10 17:38
Hice un reporte de tono hace más de una hora y este es el momento que aún no me responden🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Horrible service
by TheMfRealist on 2021/06/10 16:37
My trip was to be $13.49 but Uber charged me $33.70 when I didn’t add another stop or anything. And they make it hard to contact their customer service and refuse to give a refund for this OVERCHARGE!! DO NOT USE THIS HORRIBLE SERVICE!!
$25/mo charge for using app?????
by Wman82 on 2021/06/10 16:27
Why do I see a $25 fee charged to my bank acct for the purpose having your app. An app that the fee was never indicated when I added it to my phone. That is advertising deception and fraud. Because of this deception I will never use Uber again. Remove the charge please.
Uber driver
by Arretrac on 2021/06/10 15:30
My Uber driver was Elizabeth who picked me up from the Charleston SC airport. This was my first Uber experience and she made it wonderful. Her car was clean, she had water and mints and she was very personable. Thanks Elizabeth😊
Payment problem
by XoTigre on 2021/06/10 14:46
I have a regular debit card and I have apple play which both have money on it and for some reason it never takes them. It always says unable to accept payment method, which I don’t understand why
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Horrible !
by jejdksosigjtjtiiiii on 2021/06/10 14:04
I live in a huge city and it takes over 20 mins to connect to a driver it’s ridiculous. Save your money people and just use Lyft
Excellente auto y muy atento
by El Burgaz on 2021/06/10 12:43
Gran experiencia
Worst service ever
by a1313567890 on 2021/06/10 11:43
I have been trying to my account fixed since last 10days more than 2hrs on the phone, sending messages, uploading documents but my issue did not resolved!!! I have just requested to delete my ride and driver account!!!! This is the worst support service ever!!!
Horrible app
by Alli_J26 on 2021/06/10 02:50
Let’s drivers take way to long to figure out if they want to accept or decline a ride, mean while the passenger is getting screwed over. It’s pathetic
Luxury option does not exist
by Oscarmom on 2021/06/10 01:20
Today marks the second time I have requested a luxury Uber, only to be told at the last minute that it was not available. I would not have an issue if they notified you beforehand, but both times they notified me after the Uber was already late, making it impossible to make it to my appointment on time. Today was my birthday, so I scheduled a spa day and I really didnot want to drive, in case I decided to have a drink after my massage. The luxury Uber was scheduled to arrive between 11:00-11:10. The app instructed me to be outside at 11:00, and I waited on the street- I was worried that they had not sent a description of the car or driver yet, but since it gave me a countdown for the arrival, I presumed someone was on the way. No one ever showed up, and they deleted the trip from the app, so i was unable to complain or comment. So Uber earned this 1 star review for screwing up my birthday plans! I will try Lyft next time.
Exploitative and Getting Worse
by Stmikey7 on 2021/06/09 23:04
Not only are rides getting more expensive, we’re having to pay more to WAIT LONGER. Maybe try paying your drivers and treating them like human beings instead of exploiting them for no pay, and stop blaming Covid for your horrible supply chain decisions. Uber-lame 🙄
Never again!!
by iwillnevertakeanuberagain on 2021/06/09 21:48
My driver tried to rape me. I reported him to the company and hope they fire him immediately so this doesn’t happen to anyone else! Terrifying experience! I feel like I should have been refunded for the ride...
charged 3 times for 1 meal
by nskBaua nsks on 2021/06/09 21:13
i used the uber app to order food and it said my order was cancelled when i tried to place it. i tried again bc the restaurant was open, got the same cancellation. ordered from a different restaurant, this time the order went though. then i ended up getting charged for all 3 meals and the restaurants both delivered to me, and it was way more food than i could afford or was capable of eating. i contacted customer support and have heard back and it’s been 43 hours. uber has absolutely no live chat, they have no phone support, so you just have to hope they refund you without ever talking to an actual person. i think doordash is better.
Lame
by Fontanicus on 2021/06/09 18:31
Remember back when Uber used to be the less expensive alternative to yellow cabs? Those were the days. I know that as a company grows, the deals tend to fade away and costs more and more operational costs are passed onto the customer, but I feel like ever since Uber went public, the prices have gotten ridiculous. I consistently get rides that cost about $30 to go less than 3 miles. Going from Queens to Manhattan, or Manhattan ti Brooklyn now costs anywhere between $50 and $70. I mean, for the love of god, seriously? I’m lucky my job covers my Uber rides to and from work (because of the pandemic), but that’ll be ending soon. I can’t justify using this service for my personal rides tho.. it’s NYC yellow cabs from here on out.
The price for my distance wow
by 4tip on 2021/06/09 18:06
So Uber was charging me $12 to go 0.9 mi that takes about 4 minutes to get there, damnnnnn, I mean something is usually $8 but this is getting out of control smh, I rather walk. Not sure how Uber works but they need to fix that
Best app.
by Sumac78 on 2021/06/09 17:52
Use it every day
Used to be great
by dee123345 on 2021/06/09 16:51
Very convenient, I’ve used Uber for years. Recently, Uber has been going down hill. It takes forever on to get an Uber (if you get one at all) and they charge you if you request one and cancel even though it never found you a ride. Used to be a very good app/company to use, idk what happened
Cliente
by palillo 100953 on 2021/06/09 14:29
Cada día lo hacen peor, y mas caro y aveces hay que llamar 2ò 3 veces porque la ubicación de uber no encuentra el lugar donde uno está o hacia donde se dirigen. Gracias por todo pero es la última vez que viajo con uber.
First ride
by cvitolo on 2021/06/09 13:41
My first Uber ride I set up days in advance. I was going to the airport and I picked a time that would allow for some delay but the airport was Westchester which is less than 15 miles away. The driver arrived 40 minutes late making me very nervous and anxious about missing my flight. The driver was nice but he was almost clueless about his tardiness and what airport I was going to. We were lucky by not getting any lights and got to the airport with enough time for me to catch my flight. I’m sure there is a charge for a driver’s wait time, there should be a credit for the passengers when the driver is that late. Chuck Vitolo
Taking advantage of drivers and consumers
by x285 on 2021/06/09 13:14
Uber exploits drivers and overcharged consumers.
Pricing
by Phils fan on 2021/06/09 13:01
Pricing the issue
Someone should create a new riding app
by Kxcvunt on 2021/06/09 12:40
This app is only used because it’s basically a monopoly at the moment. I avoid using as much as possible but sometimes I have no choice. Your driver may or may not be coming but you are late for work so you just have to wait and see. There is no way to contact Uber if you have an issue, so you can get stranded just about anywhere. Cannot tip drivers, sometimes you can and sometimes you can’t because the app just decides not to work. Can’t change destination. Oh well drop me off on the side of a road. Almost as bad as Uber eats. Where they may or may not be preparing your food, so you call the restaurant and find out they don’t even use Uber eats. Honestly hilarious, can someone please create a new app or show me how?
Uber Egypt
by Hwishel on 2021/06/09 11:44
Very very bad service with unprofessional drivers and horrible customer service
Fix rating problem
by Fhdjdjdjjdj on 2021/06/09 09:03
I don't understand how I get in the car with no issues on time and still received a low rating. I used to be close to a 5, and now I'm at 4.86. I take Uber when I have to, not every day like I used to, but I take the ride. I consistently rate a 5 and tip, and for some reason, people have the audacity to rate me a low rating even if I am doing everything right. It is not fair if I'm giving them a 5 rating and tipping and end up with a 3-4 rating at the end. It would help the riders if you guys showed what drivers rating you
Rates $
by Patrick_5054 on 2021/06/09 07:59
Walking home from work at 4 AM in a dangerous city I refresh the Uber app because it’s too expensive just to get to my house I’ve re-open the app and it’s twice as much money as it was before for no reason I just wanna go home without getting killed.All the money you make off of working citizens and you have the audacity to double the price just because I refreshed the app? A few miles is not worth $50 or 80 you guys need to check your prices.
Taxi cabs are faster, cheaper and better now
by Moymoyyy on 2021/06/09 06:02
I tried using Uber at McCarren airport on a Friday night. The first driver was 10 minutes away and cancelled. The second driver the app tried to match me with was 18 minutes away and I was positive he was going to cancel too so I took a cab to the casino instead. There must be a shortage of Uber drivers because I wasn’t able to get an Uber at JFK either. The wait time was over 10 minutes. The prices were ridiculously high ($37 to go less than 10 miles to Bushwick… seriously???). The line for yellow cabs was faster, more efficient and cheaper. I won’t be using Uber (or Lyft) unless the wait times and prices are better.
It’s okay most of the time
by Lovedeja1298 on 2021/06/09 02:05
Great for me since I take Uber’s everyday for work. But navigation seems to be off. Will have driver go around the block and pass my address for whatever reason. And scheduling an Uber is useless, will allow a driver thats 30 minutes away to pick up your ride. So if using this to get to work or an appointment you have to schedule it way earlier to ensure you get to places on time.
False information given
by Ars6710 on 2021/06/09 01:02
Uber Select accept 3 passengers not 4 passengers! Uber Assist 3 passengers not 4 passengers!
Updates
by longshore pirate on 2021/06/08 23:09
I don’t like the new app I continually have difficulty with it getting my pickup location and have had to use Lyft because Uber app crashes
Toxic and ambitious
by whorst experience on 2021/06/08 22:03
The fact that I paid 13.65 for a 1.5 mile ride is crazy then the part that screwed me was my rider canceling after I waited 15 out of a 20 MINUTE wait and I have no control to cancel my ride without being charged ???? You mean to tell me that these unqualified and unprofessional drivers can up and cancel whenever they want without giving us a cancel option when they cancel the ride I could’ve caught the bus after my driver bailed but no because this app does not care about any riders that use it . It’s obvious the only thing they really care about is money . For example what corporation this big does not have live customer support for these type situations?? My experiences with this app is beyond terrible it’s constantly updating the fares of previous rides . I am no longer supporting or using this app from here on I recommend Lyft because if your gonna have the same problems You should go with the cheaper service.
Good ride
by iris bass on 2021/06/08 21:33
So far so good, I can say for my first ride it was good
Not useful
by ajshaksnsnfn s on 2021/06/08 21:21
this is horrible, every time i try to order a ride it gives me 1 out of 2 problems, The first one is My payment options, i clearly put a gift card on there and it still wouldn’t take the money, keep in mind i could afford it but if it’s not that then it’s the “problem detected” and it gives you no explanation or nothing, i tried to call uber and use uber help but nothing came up, worst part i was in a schedule for a good job interview but i completely missed it, all thanks to this app witch looked promising, I still have problems to this day so don’t ever rely on this app
Fraudulent charges
by ChrisMacintosh0311 on 2021/06/08 20:20
I’ve been charged multiple times for Uber while I’m in a different state all together.
Ugh
by Dreyaaaaaaa on 2021/06/08 20:09
I don’t think people should be charged 40$ for a 5 minute ride
Scammed, ZERO customer service
by ydacannej on 2021/06/08 19:48
I only redownloaded this app because I was stranded in the middle of the night and feared for my safety. I was connected to a driver and after about ten minutes of waiting and his icon not moving, the driver called me and told me he was refusing my trip and that I had to cancel on my end. I did, and was charged a cancellation fee to “compensate for the drivers efforts” even though he never even started driving in my direction. To add insult to injury, that cancellation fee was charged to my account TWICE. I requested a refund through the app and got store credit for only one of the charges. After attempting to contact customer service through the app, I was asked to reset my password and then do a two-step authentication where I’m supposed to enter a four digit code that’s texted to me, that text never came despite multiple requests to send it (yes, they have the correct phone number). This company doesn’t have a customer service hotline (what?????) so I attempted to call the employee service hotline and possibly be transferred to someone who could help, but the agent I was connected to refused to help. I resorted to re-downloading Instagram to DM them, and I still haven’t gotten a response. What a disgrace of a company. Shameful.
Driver’s with passengers
by DVOxSeth on 2021/06/08 18:39
Uber please stop giving me drivers that already got a passenger I was late to my daughter’s doctors appointment because of it stop giving me drivers that already have passengers!!
Rip off
by Angezzy 213 on 2021/06/08 18:20
Ive always used uber since day 1 , it facilitated my life the past couple of years. But man what has happened to you guys ?? Not only your rides are insanely ridiculous. They ore than tripled in value. But the drivers themselves will not accept any ride that’s under 25$ that easily. It’s really sad to see how greedy you guys have become, and it’s not to help the drivers with their income because you guys take a good chunk of the money for yourselves. It’s sad to see why you guys have become as bad a yellow taxi and thus why you’re paving the way for tesla to start their own taxi business. You had a good thing going and got greedy. It’s only a matter of time before this company and Lyft go down to the ground, because of how ridiculously expensive it has become, and many people around the community agree as well, don’t dig your own grave.
Uber is the worst…
by NYCdaily on 2021/06/08 18:01
Uber is the worst kind of company. No way to directly speak to someone about an issue they have with credit card transactions. When I really needed Uber to get a ride from the airport, it ended up being a total fail. First they wanted me to verify charged amounts, ok done, no problem, then they wanted to verify my home address, ok done no problem, then they just said sorry, actually there’s a “conflict”. When I attempted to eventually resolve the issue a day later, their response was totally canned and completely useless. Goodbye Uber.
I can’t sign in or up at all
by ahh.hhhhhhh.h.hhhhjj on 2021/06/08 16:11
I’m signed up with Uber eats, but I can’t sign in it up with regular Uber. I tried to sign in and it keeps sending me back to the first page when you open it and you haven’t signed in. I keep refreshing, deleting, and redown loading. I’m going insane. I just need a ride to work so I don’t die from the heat that’s all I’m asking.
Scheduling Ahead is Useless
by JUK117007 on 2021/06/08 16:05
Lately all of the Ubers I schedule a day or so in advance have been routed to drivers that are so far away that they arrive for pickup well after my originally planned drop off time. I’m not sure how Uber assigns rides, but it’s becoming increasingly pointless to rely on when trying to make a flight or business appointment.
Bad ride
by garbage furniture on 2021/06/08 16:01
Uber taking too much money without your confirmation, at the end of the ride instead of 50$ as you confirmed you get a total of 130$ including the tip that you never gave and the best they can do is 20% return smh they stealing money I bet the Uber drivers don’t get more them 5% of that ride. Also saying the ride will arrive in 10 minutes which turned into a whole 30 minutes wait! I’m done with Uber. They a big company who are that selfish and ignorant to the problem and do not help with nothing
App is broken
by zlcwphcw on 2021/06/08 14:34
Tried to make an account and it kept saying put in password. I’ve never had Uber therefore I’ve never made an account. That means there is no password to put in since I do not have an account.
Was charged for a canceled ride
by DReyes84 on 2021/06/08 12:14
Last night I ordered Uber they were taking way to long my job was closed and my boss was locking up so I canceled it because I still had a long wait so they charged me almost $18 anyway on Saturday I ordered an Uber to go to work had to be at work and on my way to an event and the Uber got me to work almost an hour late
Horrible Customer Service
by Charlotte Herrera on 2021/06/08 11:11
Uber is only good if you need to go to and fro in the basic sense. If you lose your phone in your Uber driver’s can and need help accessing your account because you couldn’t log in online due to the two factor authentication (password + phone verification) none of these customer support people will help you. I reached out through Twitter And I just kept getting the run around of “Here to explain.” I literally provided them everything I needed to prove my identity but they kept saying that they’d only message me on on the app or by phone….even when I explained that my phone was in the Uber driver’s car! I had to file an insurance claim to get a new phone while I watched my cell phone move around town the entire weekend. If Uber support was more like Apple’s customer service team, Uber’s customer service reps would have acted like a person and gone off their boxed scripts. How hard would it have been for them to just contact the driver and ask if they could check the seat of their car for my iPhone! Point blank, Uber does not invest or prioritize customer service. They only bot up or script the whole process. If you have a problem that doesn’t fit in an algorithm, expect nothing from them. And when you do finally get access to timely help, it’s too late for it to be effective.
No customer support
by pjfitz1988 on 2021/06/08 10:49
Whenever I have a problem with Uber, I’m reminded its system was seemingly designed to give a complete runaround on customer service. Such a glaring blind spot in an otherwise decent service.
Horrific customer service
by JohnAbram on 2021/06/08 05:52
Worst customer service. They have a faulty system to report issues and they dont accept to fix it. Keep asking for screenshot that somehow never reach them. Their response is horrific and never answer the question properly and never read the problem carefully. Pathetic!!!
Love my Uber
by ereras on 2021/06/08 04:10
Landed at San Francisco Airport for the first time visiting this City. I requested a Uber and he was there in not more than 10 min. On our ride to hotel he told us so much about the City and answered so many of our questions not to mention how welcome he made us feel to a place we have never been in our life. It was a great start to a great vacation. Love❤️my Uber
💪🏽💪🏽💪🏽
by Viktor Kant on 2021/06/08 04:01
Today I ran into a problem when the driver canceled the trip, when I wrote to him that the passenger who will go down to the exit with him, besides, the driver arrived very quickly two minutes after ordering, and it is physically impossible to come from the building. My grandmother, at the age of 70, had to come to sit with her paralyzed aunt, but this did not happen, because the driver did not want to wait a couple of minutes, although he had every right to include the amount for waiting
Archaic mask requirements
by Biederbeck on 2021/06/08 01:19
Why not give an option for mask optional drivers? If you’re a sheep and scared, wear a mask, but I’m sure many of your drivers take the mask off in between rides, and don’t care if you’re riders don’t wear one either.
Very bad customer care
by Shravan Belde on 2021/06/08 00:19
I’m in Boston and there are no drivers at all around here. Any place I want to go, I’m unable to find a driver. And finally if I find one, he is 13-1mina away and doesn’t start moving towards pick up point for 4-5mins. The situation finally ends up like I don’t save time going in Uber instead of train. And if I do cancel, they charge a cancellation fee. The ETA they give before booking the ride never ever are true bcos drivers are far away and only start moving towards pickup location after 3-4mins. And when you are forced to cancel the ride bcos the Uber estimates were bad, you pay the fee! At least Lyft respects its customers! Phone calling local cab services is better idea if you’re in hurry and can’t take the train. Uber will eventually take the same time as train and useless waste of money.
Employment
by darshala22 on 2021/06/07 22:52
This is definitely not the place to work for they will never transfer you to a supervisor and I had to call back 12 times like they kept hanging up on me or refusing to help and to get me a supervisor and I have screenshots to prove exactly how many times I called and how long the call was this definitely unacceptable and very unprofessional truly sad
They don’t care about riders sometimes
by Angel@123456 on 2021/06/07 22:50
I have been using Uber for a veré long time more than 3 years and I ride with Uber frequently because of my work, but Uber do not care nothing about customer they just care about themselves, for example I know when you make a driver wait you have to pay for it witch I think it’s fair but it is not fair that they make you wait not just a few minutes if not for 20 minutes or more sometimes or when the driver get lost Uber team don’t even apologize fir it or give you a reward or something.Talking about rewards theirs are so bad as the treatment they have for riders they give you like one point for each dollar which you can use for a discount when you have certain amount of points but for example after 250 points I can get like $1 dólar of discount but to get a $1 I already had to spend $250 dollars all this is happening when prices for a ride went up and up.There are something else before it was so easy to write a complaint about a ride or something else , but know it is more difficult to complain they have things ready just to click on it if that is what happen on the ride but you can’t write something as before,It is just getting worst.
Too expensive
by Maxali14 on 2021/06/07 22:41
I used to love Uber but since the pandemic started ,the prices are ridiculous,I short distance that was less that 10 dollars now is like 25 or 30 dollars,what if I need to go to the airport?are they gonna charge $1000 dollars? I think the old yellow cab with those mean middle easterners are cheaper now,what a ripoff they have to low the prices ,I barely use the app now is not what is used to be.
Gone downhill
by Hellosummer991 on 2021/06/07 21:03
When they say your driver is 5 mins away you can be sure that your driver will arrive between 20-30 mins. It’s never anywhere close to accurate
Never any drivers available
by PaulC72 on 2021/06/07 20:09
Used to be great, now it’s always no drivers available. Then when a driver does pick up your ride you get dropped five minutes later. Completely worthless.
Completely Unreliable
by Droppedbeat on 2021/06/07 17:59
Use at your own risk of missing your flight of using Uber for an airport ride. They will cancel your trip without notification and act like it never happened. Terrible company, terrible service all around. Zero stars.
The Uber Drivers are Frustrating
by t00ney_moi on 2021/06/07 17:52
So I was waiting for my driver to pick me up for 30 mins until he just decides to not pick me up and cancel on me AFTER 30 MINUTES. And I was trying to get to my graduation practice to you know graduate from high school. So like if you can’t pick someone up just don’t accept the pickup, that way you won’t waist people’s times because of your ignorance and lack of respect for people’s times. Mind you he was a 4.7 star rated driver.
Uber Cancelled
by Nas.wahbi on 2021/06/07 17:11
Uber Drivers cancelled me many times, also when I schedule a rid the drivers heaven come early at late, and when he com early and I wait to finish my job Uber charged me extra. Many times the driver changed, when he almost arrived, then Uber connect me to a different one who is 30 minutes away from me
Need to close it
by Kimaivanova on 2021/06/07 15:46
You have destroyed the entire taxi industry and now you have no available cars 👎
Horrible experience
by R. McDaniel on 2021/06/07 14:13
This was my first time using Uber and my last time. The whole thing with the driver was super weird. It started out fine, he greeted us and helped with our bags. After getting us loaded I think his knowledge of English went out the door. We tried the best we could to understand what he was saying, he showed us his phone and it wasn’t in English either. He pulls us into the next hotel that wasn’t but about 500 ft away. Again he tries to speak to us but not in English. It then calls someone on the phone and they are both speaking in another language. He takes us back to our hotel and starts trying to speak again and show us his phone. We then decided to just cancel the ride because it was too weird and we knew he could speak English from him greeting us and helping load the bags. As I thought about it, this was probably his way of canceling the trip because he didn’t want to take us to the airport that was 30 minutes away.
Can’t enter location manually
by hootlaw on 2021/06/07 13:58
You are supposed to be able to use this app with location services turned off. Now when you go to enter location it just bring you to a map of the entire globe. At first I thought how terrible I have to find my location by zooming in (which would be awful UX) but no, even after doing that there is no way to set a location for pickup. Broken. Buggy. Bad design. Not well tested.
Lyft is better
by Connor Keenan on 2021/06/07 13:41
Such a hit or miss experience with this app. Drivers are all over the place and often are rude to customers. Add a bunch of out of date mask policies and you’ve got a frustrating customer experience. Also more expensive than Lyft virtually all the time.
High price
by kahwnu on 2021/06/07 11:58
It’s too high..
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Race to the bottom
by Bigredrobot on 2017/11/13 18:27
Getting worse and worse. Now the ride schedule is showing just sometimes and its giving me a dumb error about declined payment. My card is fine for everyone else but you so you can get paid when you figure it out. —- I am a user and a driver. When it works it works pretty well on both ends. When it doesn't, it fails in spectacular ways; stranding you at airports because you trusted it to work and made no back up plan for your 11:00pm arrival and subsequent 1 hour of troubleshooting the app. To make it worse, support is U. S. E. L. E. S. S. For some reason every response is from a different person who has zero access to previous communication. Last night I picked up a rider, the app crashed on pick up. The rider had to verbally direct me. Then I spent five minutes fixing the app. Now support is 7 emails deep even though I literally told them everything, sent screen shots proving the ride (a habit I am now in because of the app). It should have been a $4 ride for the user and $3 for me but they charged the user $0, then $13, and now $5 in 24 hours because they can't read the details I've sent now three times (pick up, drop off, time, miles and even did all the math for them). All this gets them 25% of your rides. Like I said, when it works... it is the future. When it doesn't, it makes you kick a puppy.
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Uber is unbelievablely unprofessional
by Kylewade3 on 2018/04/24 07:18
After studying for my Multivariable Calculus exam at an apartment near my college campus until 2 am, I called an Uber to go back to my dorm room. Uber informed me that the ride was 2 minutes away, but after waiting 10 minutes, the app had only gone up 6 minutes to a total of 8 minutes away. This compelled me to contact the driver, who was extraordinarily rude. This uber was extraordinarily unprofessional, had more than one of her own friends in the car, and talked to me in a condescending way when asking if she was alright and would prefer for me to find another ride. She then continued to drive away and lengthen the time of pickup after responding to me “we good you’ll be straight” after asking if she was okay and whether she’d prefer me to calm another ride. Because of the unfriendly system of the uber app, I was never able to contact the company in order to report the driver, while it was a major annoyance for me, it wasn’t the end of the world. But I want to report this driver for being unprofessional and Uber does not give the opportunity to do that, the app does not support the customers or even try to. Use lift whenever you can.
Reasons why I won’t use Uber again
by beagle 777 on 2019/01/31 08:54
Most of the times when I request a Uber the driver never shows up then they usually call me to tell me to cancel the ride if a customer cancels a ride Uber charges you for the ride regardless so that is the new way for these drivers to rip people off I spent a whole hour plenty of times trying to get a cab through Uber definitely won’t be using this app anymore and switching over to lyft or Juno the other day a driver refused to let me in the vehicle for no reason whatsoever pretty sure it’s cause I’m colored and he picked me up in a industrial area I was just getting off work once he saw me standing there he locked the doors as I was walking to the car then drove off Uber still charged me for the ride even though I never entered the vehicle when I reported it to Uber all they did was give me $5 credit on a $13 ride also most of the Uber drivers don’t even know the areas they drive unlike a yellow cab in nyc you won’t deal with them not knowing a area majority of Uber drivers in nyc don’t speak English and don’t pay attention to the signs or the roads Uber is a highly disappointing app I recommend all first time customers you are better off using lyft or Juno I have the worst experiences always with those Maniac Uber’s constantly texting and getting into car accidents it’s ridiculous my Uber rating is 4.94 yet I’m always getting bad drivers
Used to love
by SubtlyObvious on 2018/03/20 09:48
I take uber a lot to get to and from work, now I don’t even like using it as much anymore. It’s gotten more expensive for me. I can’t even afford it anymore. Lyft definitely has the more competitive option. Plus it is a lot easier to get in touch with a customer representative when I have issues. I always have to argue through emails with Uber because it seems like none of their reps know what they are looking at or understanding half the time. It’s such a pain to deal with. Why make it more difficult for users? It’s even worse when the app glitches. From did the driver even start the ride to I had to cancel the trip just for it to end the actual trip. Then the times where the app wasn’t working at all. Period. Oh, don’t let me forget about the drivers I’ve gotten as well. Made me question as to whether Uber will take just anyone as a driver. I’ve been harassed and money stolen off of trips and have reported it NUMEROUS TIMES, but that seems to not get me anywhere. 2 stars. Financially crippling for those who have to take uber, but no longer can afford it for work. Awful customer service, especially when you need to get things done, response time is the worst. App glitches, OFTEN. No point on constantly updating when it doesn’t even change. Drivers that shouldn’t even be exposed to people.
Unfair
by 😡👏😡 on 2019/12/04 06:41
I feel that Uber should change the age limit for Ubers. Some parents send their children in Uber/lyfts because they do not have transportation. By changing the age limit to ride in a Uber causes kids to NOT have any transportation and to not be safe outside in the cold without a ride/walking in the dark. You are also putting their lives in danger because the ride was already ordered and they have no way to get home. Uber DOES show the location on where you are at anytime. Uber DOES show how to share your location as WELL AS A SAFETY MODE. Uber does all these things for adults why can’t they do it for children(teenagers) too? They are still making more money AND WHEN YOU REFUSE THE RIDE YOU CHARGE $5.00. If you are going to charge $5 as a cancellation fee you might as well just allow them to ride. It’s also wasting time when the Uber driver IS ALREADY THERE then refuses the ride due to being a minor. I don’t think children should be allowed to make an account but be able to get in a ride to get home. I’m not saying “don’t take Uber” but I feel that some of their rules are unfair. “We will Uber to your place. Be right there.” Yeah you’re right there but you’re refusing me a ride home. I don’t think anyone under 10 should be getting in the car with a stranger but TEENAGERS. From 13 to beyond should be allowed to ride in Ubers. So they have a place to go and the parents won’t be worried.
Rating Trends
70,99,101,72,107,142,115,88,110,79,70,95,100,104,78,78,77,72,67,88,74,72,59,88,91,65,18,31,123,98,83,74,67,74,90,109,103,95,79,55,71,56,131,0,117,99,47,43,75,95,69,76,87,63,63,79,74,80,0,154,67,64,72,95,99,65,0,116,76,77,105,85,90,83,54,103,87,87,89,81,64,0,189,96,101,70,88,88,86,87
All Versions
4.0
1,266,403 total
 5
1,051,954
 4
83,974
 3
31,457
 2
19,295
 1
79,723
Current Version (3.461.10002)
4.0
1,216,738 total
 5
1,028,568
 4
81,058
 3
29,636
 2
17,087
 1
60,389
Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.58
33
1
ride
12.36
5
4
cab app
9.94
3
car service app
0.00
2
uber panama
0.00
2
cab service
54.10
2
uber app for driver
54.34
2
249
uber
374
1
black car service
0.00
taxi limo
0.00
hoover taxi
0.00
trancit car
0.00