Screenshots
Keyword Volume Hits KEI Rank
car service app
0.00
15
cab service
54.10
15
2
cab app
9.94
14
1
taxi
15.58
13
1
ride
12.36
9
2
uber app for driver
54.34
2
uber panama
0.00
1
uber
287
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Good service but eh
by MedicalEnthusiast on 2021/09/17 03:48
Usually good service just hate it when there is no drivers available and it’s slackin
Fix it.
by Wtttttffffff on 2021/09/17 01:48
I’ve been waiting for Uber over 20 mins meanwhile it’s 4 mins away. And if you cancel Uber charges you. I don’t have time for this nonsense, stop playing with peoples money and time.
they do not serve bad
by I will never use on 2021/09/17 01:31
It's crap, this app for food, I never arrive, I'll never use it again.
Using Uber
by anotams on 2021/09/16 23:37
I have been using Uber for the past two months almost. There’s no one to speak on the phone to let them know the drivers are lost or they can’t find my place and I keep being charge for late fee. That really is so unprofessional even though I do get The credit after I am on my phone for an hour. I hope they fix this as soon as possible. On top of all they don’t allow you to put a nickname they all taken I already try 20 of them. Really?
Issues with pick up and drop off
by Jamaicangxld on 2021/09/16 22:17
Every time I confirm my pickup location and drop off Uber switches it. I’ve been observing this for 2 months now. Even when I take my time to confirm locations ubers system changes it (I.e. my pickup and drop off switches). I’m no longer allowed to dispute the charges so I’d this happens again I’m done with the app for good! It’s starting to look like a scam they’re running.
Over charges
by 408marv408 on 2021/09/16 20:06
They will charge you 20.00 but only pay there drives 5.00 plus they always charge crazy surge prices
Annoying notifications
by neekoly on 2021/09/16 19:25
The app is alright, except you pretty much need notifications on in order to use the app. They know this, so they just send advertisements straight to my phone whenever they feel like it. Not okay.
I’ve never deleted an app so quickly
by jepenipinipi on 2021/09/16 19:04
You guys charge ridiculous prices. I have another service but I used to use uber so I figured I’d compare to see if id come back. No thanks that’s robbery.
Won’t let me schedule a ride
by KSC2019 on 2021/09/16 16:34
So the first couple times I used it the app was great. But then I scheduled a ride somewhere and new I would need a ride back, but no matter what time I put in for the return trip it said I already had a ride scheduled. I did not and the upcoming trips showed as much.
Better than renting a car in Puerto Vallarta
by mjspon on 2021/09/16 16:27
We have been visiting Puerto Vallarta during the PHE and Uber is a wonderful service while away from home. Clean, friendly, reliable, convenient, and far more economical than renting a car while in Mexico. Uber is indispensable.
good app
by Reem q on 2021/09/16 14:41
10/10
Problems with new version
by Acoustesh on 2021/09/16 14:05
New version does not work on Iphone 12
False charges
by wontletmepostanegativereview on 2021/09/16 13:29
I had two drivers cancel on me and I was charged both times as if I cancelled. This is a horrible business practice. Both times I watched the two drivers circle around me, I’m waving at them, messaging, and they cancel and I still get charged?? And I lost 30 minutes? I could have taken a bus for $3 with less hassle.
Usually always good services but $30 for a ride that’s is not so far from each other?!?
by Itsucks178 on 2021/09/16 12:37
I’m literally going like 8 minutes to another destination and it was trying to charge me $30
Damaged vehicle
by Jegdog on 2021/09/16 11:40
A rider was rude and was smoking after he said it was out and then he burned wholesalers in my car seat had good evidence of this but Uber basically called me a liar and threatened me!! If this sounds like a a good gig think twice Uber is unsafe only cares about bottom line
Zero support from Fuber
by Ljallday83 on 2021/09/16 11:35
Uber charged me for 2 months of Uber pass that I did NOT sign up for. Then Uber refunded me for one month and Uber cash to refund the second month. I took a ride and used half of the Uber cash. Then my pay pal was charged by Uber for that same ride and my Uber cash disappeared. Uber doing what Uber does, screwing over customers. This company has the worst customer support if you can even call it that. I was one of there first drivers and Uber is one of the worst companies in existence.
Why is the app preventing me from tipping and rating afterwards??!
by warrenb88 on 2021/09/16 04:47
Does the Uber app not want me to tip drivers afterwards?? Every time I go to the trip details, it rarely lets me tap on anything other than support pages. It’s really frustrating because I try to rate and tip driver’s immediately, but instances like today, I let the drivers know I can’t tip right away because I get paid later. I got paid a few hours ago and I went to tip a few of the drivers and it WONT LET ME! Maybe if I logged into the website? I shouldn’t have to…
Rides
by AshiaBoo2398 on 2021/09/16 01:41
Can’t schedule any of my rides and it’s so frustrating there is nothing wrong with my payment method I’ve used this card before and it’s just a bad app
Uber cash
by bigmakiyalondon7890900111 on 2021/09/15 21:40
My Uber is don’t working
Age
by Hoedatskayy on 2021/09/15 21:20
Couple of days ago, a uber driver asked me my age in the car. The same day i get a message from uber saying i’m underage and that i can’t use the app. I’ve been using uber for more than 3 years and to hear that is very disheartening and disappointing.
Not what it used to be
by Pootierang on 2021/09/15 20:20
Uber is much worse now than it used to be. The location doesn’t work correctly, the qualifications for cars seems to be lower now…lots of junky dirty cars, and prices have gone really high. I now use Lyft which is much better.
Food never arrived
by The Outfit Fanatic on 2021/09/15 19:22
I had a $25 voucher from a conference and ordered lunch thru the app. My first time using UberEats. It said it would arrive at 11:50 latest. I waited 20 minutes after which is fine. Then the order status on the app changed from current to “past order” and I didn’t have an option to contact the driver. I call the restaurant asking if the food was ever picked up and my order was picked up. But no food arrived. No call. No customer service available over the phone. No custom service representatives available thru the app. I requested a refund for Uber Cash given I also paid out of pocket. Nothing on the app documents the potential refund, nor was there a confirmation email about receiving a refund. UberEats is a headache. I gave the delivery one star and the food a thumbs up. I hope my review doesn’t affect the business, it’s only UberEats that got the one star.
Ratings
by Snarfandtarf on 2021/09/15 18:18
It would be nice if there was an anonymous section where drivers had to give some general reason for their unfavorable ratings. It would be helpful to know what you need to work on if getting bad reviews. The rider etiquette chart is not very helpful. P.S. They really need to make sure that they are enforcing their own mask policy with thier drivers.
Map isn’t following live
by MrZephyr on 2021/09/15 17:03
The map used to work just fine to track rides and drivers. It no longer follows or has a 15 minute lag time which is not helpful
Stealing my money
by aplsuxgth on 2021/09/15 16:11
Uber gave me a pass and charged me for it even though I didn’t want it
No customer service available
by gary178904567889 on 2021/09/15 15:35
My app won’t allow me to add a credit card. It simply says “unknown error” try again later. I tried to find someone to help and I found that they have nobody to help. Crappy company.
Way too expensive now
by jenvin55 on 2021/09/15 08:30
The app works well for me and so far no real problems with drivers canceling but the prices have more than doubled over the last year -year and a half. It’s cheaper to valet Just not worth it anymore. Will only use for emergencies.
Can’t change photo profile
by KunGinta on 2021/09/15 07:06
Uber so complicated and most of expensive. Lyft must better!
Disappointed
by bruhwtfisupwithnicknames on 2021/09/15 06:20
I once had to order an Uber so I could get home and it took me over 3 hours!!! Constant ubers canceling on me. If you are not in a 5 mile radius from your Uber driver they will cancel on you. Not reliable.
Inconstant
by Dr. Blakeio on 2021/09/15 06:08
It doesn’t matter how far it estimates a ride is from you… it’s never close to what was estimated
OUR DRIVER WAS A LITERAL SCAMMER AND UBER HASNT HELPED US
by Dynasty George on 2021/09/15 04:40
STOP 🛑 ✋🏽!!!! DO NOT USE UBER EATS!!! MY HUSBAND’S DRIVER TOOK HIS NUMBER, SENT HIM A LINK YO “RATE HIS UBER EXPERIENCE” & THE DRIVER TOOK HIS INFO RO SIGN ON TO HIS ACCOUNT, CHANGE HIS ACCOUNT EMAIL AND PHONE NUMBER AND HAS BEEN CHARGING ALL OF OUR CARDS ON FILE! WEVE BEEN EMAILING AND MESSAGING UBER AND THEY WONT HELP US!!! WE’RE LITERALLY GETTING ROBBED AND UBER COULD CARE LESS!!! I AM SO DISGUSTED WITH THE PEOPLE WHO HAVE DONE THIS TO US BUT NORE THE COMPANY AS A WHOLE WHO BASICALLY SAID “OH WELL” THE FACT THEY CAN HAVE ACTUAL SCAMMERS AS UBER EAT DRIVERS AND NOT CARE OR ADDRESS OUR ISSUE IS BEYOND ME. HELLO UBER, I WILL WRITE A REVIEW EVERYDAY ON EVERY SOCIAL MEDIA OUTLET, CALL NY1 NEWS UNTIL YOU GIVE US JUSTICE FOR THIS SITUATION!!!
Not working
by Saha U on 2021/09/15 03:19
It is not working in my phone. Don’t know the reason. Reinstalled multiple times.
They’re regular people
by 215.Swervo on 2021/09/15 01:19
I read a few of these reviews & some are definitely valid Uber complaints related issues but majority are complaints of the drivers. These Uber drivers aren’t in front of or around a supervisor or manager at all so I don’t really see the need to be professional and proper as someone would behind a counter or over the phone. If I were a driver I’d be very laid back, I’d engage in a convo depending on the vibe I get from each customer, & definitely let them hop on the aux. that’s just my personality maybe but a lot of these reviews seem to come from Uber users that have their standards too high for Uber drivers. I’m from Philly and I use Uber occasionally. Most of my drivers were laid back & took care of getting me from point a to b without an issue, which is the goal anyway. Who cares about the ‘experience’ was 🤷🏻‍♂️
Long wait times, prices through the roof.
by Bryan Hay on 2021/09/15 00:06
Beyond fed up with paying 2x what I used to just to wait 20 minutes for a driver. It’s been 6 months of this, figure it out guys. Long live NYC yellow cabs.
PIN feature broken
by Brianrtrr on 2021/09/14 23:26
My driver showed up asking for a PIN even though I have never needed one before and had that feature toggled off. We couldn’t start the ride and was left stranded. I had to use another app instead. Horrible, broken, awkward feature.
Terrible!
by Wil_041014 on 2021/09/14 21:56
Terrible app. Charged me more for a ride because the old driver didn’t know where he was going. May as well have walked myself to my destination
Features are missing
by Tru_newyorker on 2021/09/14 20:58
Ive been using uber for so long and just found out that i havent been getting my reward points because the rewards feature was missing from my app! Uber has terrible customer service where I can hardly get a hold of someone. So i finally deleted it off my phone. I gave uber so much money just to find out that there is no rewards option in the app.
Uber
by dopeboy80119 on 2021/09/14 20:45
Worst app and customer Service experience
History in the making
by 393815163930018162 on 2021/09/14 18:53
If you have a uterus or know anyone that has a uterus you probably know about what’s going on in Texas, and Uber donated over $200,000 to anti-choice candidates. I’m deeply disappointed.
Loss my service
by the kuger on 2021/09/14 11:42
Uber banned my account for no apparent reason would not give me an explanation. I understand that ubers are being carjacked but they shouldn’t jeopardize everyone else especially when I’ve been with them for 3 years!!!
سيء
by irrreeemmmmmmmk on 2021/09/14 08:15
للاسف الكابتن بعدما يقبل الرحلة يسال وين المشوار وبعدها يكنسل والي بعده نفس الشيء لحد ما تتأخر وما تحصل سيارة! وخدمة العملاء ما يفيدون بأي شيء أوبر كان أفضل برنامج بالرغم من ارتفاع اسعاره والآن الأسوء بلا منافس 👎🏻👎🏻
No drivers
by bestpk3r1234 on 2021/09/14 02:24
Terrible service. Extremely high pricing. Long waits. And eventual cancelations because too many customers for drivers to cherry pick rides. Absolutely horrendous service.
Driver never showed up
by iateitall on 2021/09/14 02:19
Twice in the same day a Uber was called by a car dealership for me. Neither driver appeared. Uber has THE worst service possible which is unusual as all they do is drive.
Useless buggy app
by thearcaneone on 2021/09/14 02:11
The Uber app is buggy and completely unreliable. I can unlock scooters in one direction but when I try to ride home, it doesn’t work no matter how many scooters or payment methods I try. It fails without any error, just returns to the map screen. How do you expect people to depend upon your service when you give them no direction or dependability?
Used to be my go-to car ride app
by Katie123098 on 2021/09/14 01:18
The App is pretty, and quite easy to use. Recently I've switched over to another car ride App because there are some issues that prevented me from using Uber. One of them was that I wasn't able to add any form of payment to my account so I wasn't able to book any ride. I tried different cards (mine and others), Paypal, Apple Pay, etc. but nothing worked. It was a hassle to try to deal with this problem, and it was time-consuming trying to add a payment so I always switched to a different car ride App instead. Another thing that stopped me from using Uber is the pricing. I was trying to schedule a ride at 8am to a place 5 minutes away and it cost $46.60!! When I tried just booking an immediate ride (around 11am) it cost $8.80. Why does it cost $46 to get to a place that's so close?? When I tried to resolve my payment issues, and try to see if the $46 ride was an issue on my end, I struggled to figure out what to do. I tried using the Help tab on the App to ask questions, but the categories weren't specific enough to my issues/concerns. There wasn't any phone number to call. Even when I tried scheduling the 8am ride on the computer the ride still cost $46! Uber used to be my go-to car ride App because it was cheap, and convenient/easy to use. Now some of the prices are ridiculous, and it's hard to solve problems. It would also be nice for Uber to perhaps create an 'old person' version of the App that is easier and clearer to use for the elderly. For example, a family member could set up their account and payment method and then choose an 'elderly' option that simplifies the app. I tried to teach my grandma how to use Uber and she says it's too complicated!
Uber- request same driver
by TheBestApp5Star on 2021/09/13 23:13
I love Uber it’s pretty sweet, but I wish they would make it so I could call back the same Uber to pick me up next time . Because sometimes you have a good conversation and a good trip you wanna call the same person back but you can’t. Cause I always tip them if I enjoy my ride. But overall Uber is the way to go. Also one more thing I wish Uber would pay the drivers more cause they only get half of what you pay for the ride. But 4 star rating. 🙌
Not impressed
by Cabbageroll on 2021/09/13 22:45
The app was glitching. I was trying to get a ride from an airport and the app kept getting stuck where I couldn’t get past the payment part(even though I had already saved my credit card info). Then the price kept going up each time I tried again until it became double the initial quote. Finally I got a cab for a cheaper fare than the last quote. Since I tried a few more times and Lyft was always cheaper and actually worked!
Sunday delivery
by aphotofordouglas on 2021/09/13 22:30
No cheese on pepperoni pizza. Very little cheese on sausage and pepperoni both were cold. I ate only the pepperoni pizza. Was sick all night.
Your driver didn’t come!
by SteelersFan101 on 2021/09/13 22:24
I will remove this when you refund the $20 you charge me for canceling, when your driver did not show up. Terrible service!
Don’t use Uber
by gavin clearnce freeman on 2021/09/13 21:44
This is a horrible way to get to work on time drivers are very lazy and won’t come get you if ur 15 mins or further they will accept and cancel like a bunch of scum bags go to Lyft trust me.Uber is a huge waste of Time especially if ur on a tight time schedule I would not trust Uber.
terrible
by It's not me12345 on 2021/09/13 17:32
had 3 drivers cancel on me in the span of 3 minutes. no traffic, no dirt roads, no construction, and the ride was only 6 minutes. i have almost a 5 star passenger rating as well. i hate this f’ing app, do better.
Shi t t y app to much expinsev and every time its double price
by A aljasem on 2021/09/13 03:39
Every time im booking give me different price and also often its given me double or triple price
Expensive.
by user99672 on 2021/09/13 02:56
I needed to go three miles in NYC. Driver was fantastic, courteous, followed excellent pandemic health practices. Can’t fault the hard working drivers. $11 a mile is RIDICULOUS however. I wouldn’t use again unless it was an emergency.
Split - Payment issues
by maximusgigante on 2021/09/13 02:53
Used the “Split” option to pay half a ride with my friend. He was the original requestor. I accepted with a single click on my app. The trip debited a card (and Uber cash credit) which I didn’t want it doing. Just did this automatically without asking since I wasn’t the trip requestor. There is no way to change payment method after the fact for a split that isn’t yours. Will be calling American Express. Please fix your app. One star until fixed.
Reservation ignored
by briancarlin on 2021/09/13 02:13
Uber abandoned my wife and I at 5am for scheduled and time sensitive ride to the airport. Then charged my card three times as much when we cancelled a new request as we waited over 8 minutes for a new driver to pick up the ride while the app previously said one was 3 minutes away. Uber is 100% unreliable.
Something is messed up
by jegup09 on 2021/09/12 20:16
Uber doesn’t want to want to work, whenever I try to order a ride it keeps on telling me to add a payment and I have 52 dollars on it cause of the Uber gift card and when I first got the app it wasn’t a problem until last week please help me or fix this problem
Will Improve Uber
by Rainbow Cookieees on 2021/09/12 19:41
Please Uber reduce the prices on your rides , I only make $16 a hour , I would like to use Uber more to travel to and from work if it was less expensive, please reconsider.
They add fees to your ride at the end
by drdiggsyang on 2021/09/12 18:20
Please don’t use Uber. The app works fine the service is untrustworthy.
Customer service the worst
by nepalirex on 2021/09/12 16:55
I have had to call the customer service two times and both times had to wait for 1 hour on line to be cut off by itself.
I like uber but….
by AuthenticSavage3 on 2021/09/12 16:23
I really like uber its fast and convenient but human customer service is non existent all bots who dont solve the problem wish they would fix that otherwise great app.
Disappointing.
by CrazyApps12 on 2021/09/12 15:58
I was charged $24.99 for their Uber Pass service I never requested. I immediately requested a refund, which Uber said would post to my account with in 5-7 business days. I was all right with that until a couple of weeks passed and I never received a refund. Uber makes complicated to reach their customer service representatives. Very hard. Two months later, no refund. All I wanted was a simple refund for a service I never requested. It’s disappointing as I have used Uber since 2015 and spent thousands of dollars for trips throughout Los Angeles. I will no longer use Uber. In the end, it all works out since I have been wanting to reduce my carbon footprint and personal expenses. P.S. writing this review from the bus.
Pro choice
by Abbey12706 on 2021/09/12 14:23
I will never be using Uber ever again, so many other companies who don’t give over 200K to support anti choice candidates. I know of 20 plus people who will NEVER use this app again. Goodbye Uber and goodbye Uber eats. My body my choice.
Unsafe driver and bad customer service
by Leenaballina on 2021/09/12 13:31
Hey Uber! Is it ur company’s policy to have your drivers KICK THEIR PASSENGERS OUT ON THE SIDE OF A MAIN ROAD FOR ASKING TO UNLOCK AND ROLL THE WINDOWS DOWN?! Especially when one of the riders was a visible 28 weeks pregnant?? and then still charge us $10 to be kicked out on the side of the road a mile and a half from the house we were picked up at?? Oh and the driver also honked his horns and set off some kind of alarm in an attempt to scare us before speeding off almost hitting one of us. And when my friend called to report his erratic and dangerous behavior, you sent her an email saying that the driver kicked us out because we weren’t wearing our masks. The driver had a camera recording us the whole time that will show all 5 of us had our masks on over our noses and mouths. Instead of refunding her you gave her a $5 credit to her Uber wallet. Refund us our money and handle your driver being dangerous. It’s also fair to note that after he did all that he then drove by the house we were picked up on in I’m assuming an attempt to intimidate us. This behavior is disgusting and you have lost five loyal Uber riders. We’re all going to be using Lyft thanks to your gross negligence on this event.
Ridiculous price gauging
by FrequentTrvlr20211 on 2021/09/12 12:12
Excessive charges when few drivers are available. Total rip off to customers. Drivers are often unreliable and don’t show. This service has become unusable for anyone on business trips .
Uber in Croatia does not work
by Oliver1626:5282836 on 2021/09/12 10:50
9 out of 10 drivers will accept your ride then cancel. Don't use!
There’s discrimination against passengers with service animal here
by 啥啥啥123? on 2021/09/12 06:20
Uber drivers in Seattle area rejected customers with service animal and asked passengers to cancel the trip rudely. I reported the case in Uber app at least twice but no one replied. My experience at Seattle is not unique, and I also heard a few times from my friends. 👎 uber just doesn’t care.
Totally frustrating and Undependable
by Raghudrvxdyhf on 2021/09/12 05:29
Booked a ride one prior so that nothing goes wrong the next day. Had booked the ride for 1:30. Got message at 1:15 that driver was coming but at 1:30 git the message that driver could not come so another one was coming. As this was the first day for my job, I wanted to get to work on time and had been waiting outside. But no taxi came. At 2:00pm I got a message that I was charged a fee of $5.00 for cancellation because the driver had come and waited and I didn’t show up. Come on guys…. it’s not about the money. But about honesty. Why was I charged when the driver didn’t even show up. Is this a way to make money off us? I had to make other arrangements to get to work. And almost got late for the first day to work. I would give you guys a negative rating if I could, seriously.
Don’t waste your time with customer service
by Walking in Wakiki on 2021/09/12 03:51
Don’t waste your time with customer service, all they can say is Uninstall the app and redownload it.
Uber is not God
by Billy Martins on 2021/09/12 02:31
One day I received a message out of the blue that I was banned for conduct in disrespect of the terms of use. I never had an issue with payment or any complaints from drivers. I used to give tips after my rides and always behaved properly while on a ride. Uber simply refuse to state qhat was my improper conduct. They say they’ve thoroughly investigated and punished me with a ban. Uber is not God, and they will eventually realize it once they get rid of all their good clients.
Waiting times are a complete lie LIE LIE
by Debfrans on 2021/09/12 02:29
5 minuets !!!???? Sounds great....rxcept it's A LIE Driver has been 3 minutes away for the last 10 minutes !!!!!!!! WHAT THE FUBER !!!! GREEDY DRIVERS TAKE TRIPS THEY SHOULDN'T
Smh Uber
by billybobflash on 2021/09/11 22:08
I paid 17$for a uber to take me to work just to find out ,the guy took my money and “took me home”,then when I tried to file a claim on how he never took me home but still took the money ,they couldn’t do anything about it and blocked me from getting any more ubers from them on,till this day I still can’t order a ride,(customer service -100000/10)
Terrible experience today
by sophkim on 2021/09/11 21:30
I decided to take Uber today to a medical appointment from Downtown Los Angeles and had a driver who only speaks a foreign language (of which his name is Pogos) that I do not know of and asks me of some kind of number which I couldn’t understand. He was absolutely rude and told me to get out of the car. I’ll be switching to Lyft instead. As a result, I was not able to make it to my appointment and had to reschedule. Furthermore, customer service on the app should be improved and provide a customer service phone number for riders. I will no longer be using Uber as also the wait times are so long and ridiculous. I would give Uber zero starts if I could.
Ride prices go up after viewing
by Dylan76:8-628362837 on 2021/09/11 20:45
I used to use Uber quite a bit, but I noticed they use the same systems as airports after viewing a ride destination. I viewed a ride for $10 and checked back two minutes later to see they now want another $6 for the same exact ride and it’s not even a busy time. They up charge for no reason and half the time their destination estimates are completely wrong, making you late for the event. This is frustrating and is why I am using Lyft now. I suggest you do the same, unless you enjoy paying more for the same service.
Your better off picking something else
by Joseph Ecobar on 2021/09/11 20:31
I hate this app, everytime I go for a ride it says choose a payment method when it’s already there it will say “Uber cash: 40.00” and still say there’s no payment method until I delete the app and download it again and at that point I’m already late from where I’m suppose to be so I might as well have walked why’d I even give these people my money
You will get scammed
by Mike Giacobbe on 2021/09/11 17:55
They will scam you. Use lyft.
Not at all reliable
by foos fan 101 on 2021/09/11 11:09
As a new user of Uber I was looking forward to everyone’s great reviews of their services. Not only were we highly disappointed in Uber but actually left stranded by them and had no recourse due to the fact that they have no one to call to report problems. Then being solicited by their teams for Money for Afghan refugees was enough to say BYE BYE TO UBER They should help move them to their new homes for FREE and drive them anywhere for a year FOR FREE. Of course they won’t DONT BOTHER WITH THEM. THEY HATE AMERICA .
Uber costumer service is honestly the worst I have ever had the displeasure of dealing with
by ayooitsli on 2021/09/11 06:53
One day I was trying to call rides and found out it says there is no nearby cars available. It was strange because my friends were able to see cars around and were able to call for a ride I looked around in the app and found out that Uber was telling me I had a payment discrepancy. I usually use apply pay to pay for rides and I thought that was weird but I set up PayPal to try to pay for the difference so I can get the app to work again. But I got an error message everytime. I thought it was weird and was going to contact support the next day (since I was out) Then next day came and I looked into the app and found out my account was deactivated and I was logged out. I got a pop up that tells me to either contact support or “start over” After I contacted the support (there was only email option available, absolutely no phone call or any real human interactions), all I got was robotic responses that kept on repeating to me that in order to reactivate, I have to use an IN APP payment method that cannot be PayPal, or ApplePay, to pay off the difference first, which I cannot do because it’s the only methods I have set up. Then they told me I could add the payment method in app after I repetitively told them I could not because my account was deactivated and I don’t have access to it. They offered no useable alternative solution or useful help. It’s absolutely infuriating and astonishing how incompetent their support is. They just marked off my support request ticket as completely without resolving the issue, and since stopped responding to my replies. I would rate the interaction 0 stars if I could
App no, service yes
by Yshvfjfejo on 2021/09/11 03:48
Honestly 5/5 for service but 2/5 for the app quality. Rating based on app quality only
Ray ray
by qjgjsidbsn on 2021/09/11 03:05
I order a Uber at 10:55 & I get out at 11:00 I told the women to wait for me at 11:00 she couldn’t wait for 5 mins until I clocked out & I got a new Uber are you serious now I have to wait 10 min for another one to come 😂😂😂
No VPN BUT App thinks I’m in another country!!!!
by intoku32 on 2021/09/10 22:27
App was deleted and reinstalled and still thinks I am in another country where I’ve never used Uber but have traveled to in past…CREEPY and obviously digging into my phone!!!!!!’
They don’t deliver your food
by jaybizzq on 2021/09/10 21:47
SAMUEL H doesn’t deliver you food .. use at your own risk
Fare agreed with is not what they charge
by A_Alghanim on 2021/09/10 21:34
I am shocked that Uber pricing is a scam in NYC! Twice they charged me double the fare while Lyft charged the exact price agreed.. deleting this app!
Charged for a ride that did not show up
by ubertrips on 2021/09/10 21:25
I was unable to reply to email receipt for charge. Post master wrote that they tried 59 times to reply, suggested I contact Uber by phone. I missed dentist appointment waiting for the ride to come.
unwieldy app size
by MacBeth 112358 on 2021/09/10 16:22
insanely, unnecessarily huge app size. let me know when you take out the bloat.
Have used Uber with mixed results
by AT&T Customer Service on 2021/09/10 15:23
Attempted to schedule Uber out of LAX. Site shows rides available however when I attempted to make the reservation the Uber site stated no pick ups available at LAX locations. Rode with Uber, Uber Black, to a wedding in Boston. Scheduled a return from wedding to hotel, several Drivers accepted the ride then declined the ride. Not good for the family of the groom. Uber needs to make their Customer Service numbers easier to find and more Customer friendly.
What’s going on lately?
by Jjjjjjjhshshss on 2021/09/10 14:44
The app has been garbage recently. Every single trip I’m asked to “verify payment method,” over and over and over. Then, once the ride finally goes through after reentering my card information 13 times, it charges a different card that I didn’t ask it to? After my trip is complete, I am prompted with “add a tip,” I click and submit a $15 tip. I’m then met with an error message saying that my “request cannot be processed right now.” The ride still shows I have not rated my ride nor have I submitted a tip, so I try again. Now I see that I have been charged DOUBLE, and the first tip actually did go through, despite showing me an error message AND showing that there was no tip given. I reach out to customer support and I’m told “you need to double check how much you’re tipping before submitting,” as if it’s my fault. I am fully aware of how much I tipped, it is not my problem the app has bugs, nor is it professional for customer support to blame the customer when I clearly told them there was an issue with the app. The resolution I was given was not a refund, but Uber cash, forcing me to just give it right back to the company that stole it from me. Thank god I live in NYC and have many ride-share options.
My Uber account was easily hacked
by omo12545 on 2021/09/10 13:48
My Uber account has been hacked and 400EGP have been stolen from me. Uber doesn’t secure the clients’ accounts. My account is always open and my visa was available to thieves. Besides, I can’t communicate with the support team. Whenever I write a message I get an automatic reply.
Ratings are lacking
by Joew12345 on 2021/09/10 05:57
If I cancel a trip before a driver gets to me they can rate me. If not 1 or 2 but three drivers cancel a trip before they pick me up because I pre-booked a ride and everyone else was in surge pricing.. I don’t get to rate that driver?? Ok. Don’t count on being anywhere at any time you might NEED to with Uber.
Choose your driver
by GhettoLullabies on 2021/09/10 05:01
Uber needs to make it where you can choose to have a female driver or a male driver
Email sign in/log in
by Otunba Wee on 2021/09/10 04:32
Why is there no more email sign in on the app again, why must we use phone number to sign in.
Zero Customer Focus
by MikeW12321 on 2021/09/10 02:50
I have not used Uber in quite some time. While trying to re-activate my account, it is asking for a credit card that I no longer own. There is apparently no way to verify your account without this information. I have sent numerous request for support to the company with absolutely no response.
Requires unnecessary medical appliance
by The Real Angry D on 2021/09/10 01:41
Masks do not work and CDC guidance states “ professionally fitted, surgical grade masks.“ by attempting to demand that customers comply with this policy, and failing to do so themselves, Uber is simply following along with the ridiculous fear speak.
Bad experience
by 11692021 on 2021/09/09 22:54
First time using Uber and it will be the last. I needed a ride to the airport. A 2hr drive. Got assigned a driver right away. He said he could pick me up in 20 minutes. Waited almost 45 minutes and checked the app. He had canceled my ride spent the next 4 hours trying to get a ride and no drivers available. So the anytime anywhere slogan is a bunch of B. S. So Uber can kid my 🐴
Too many cancelled rides
by bibking on 2021/09/09 22:14
Uber is getting worse on a daily basis. Probably also depending on local regulations, however drivers have been cancelling rides constantly and very frequently. This makes pick up times unpredictable and causes unnecessary frustration.
Wuest
by Bereket7* on 2021/09/09 21:48
The quest are so funny 90 rides for $60 that’s soooo cheap guys you can do better
Saved places
by JPS_unique_nickname on 2021/09/09 19:35
Saved places is buggy.
No idea what happened
by jumper34017 on 2021/09/09 18:55
I stay quiet, I always tip, and I still only have a 4.62 star rating. This makes me look bad, I’ve had drivers not pick me up because of it, and I don’t have the faintest idea why that happened or how to improve it.
Decepcionada
by nonita lzm on 2021/09/09 18:39
Me cobraron tres veces un viaje y dos veces una propina tuve que eliminar la aplicación y (uber eats) definitivamente lo peor pedí mi comida 2 veces y tardo 2 horas y la otra 2 horas y media ….. anteriormente utilizaba de 4 a 5 veces estas aplicaciones pero ya las elimine de verdad que la ambición los hizo perder el buen servicio que tenían !
App didn’t give my address to driver
by Afk1234566 on 2021/09/09 18:20
Trash app. I ordered food from the Uber app instead of the Uber eats app and it didn’t give the address to my driver. My poor driver had to call me. How terrible.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
It seems drivers forget
by elisabeth_23 on 2021/07/31 02:19
We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Double Standards. Ride at your own risk.
by Alex2710 on 2021/06/22 19:32
So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Uber has my address pinged at a business next door on Greenville
by MommaJules13579 on 2021/07/07 16:59
I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Not reliable
by JeffTNYC on 2021/08/22 23:22
Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
Rating Trends
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All Versions
4.0
1,272,789 total
 5
1,054,145
 4
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 3
31,961
 2
19,800
 1
82,381
Current Version (3.475.10002)
4.0
1,223,172 total
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Version History
More...
Keyword Volume Hits KEI Rank
car service app
0.00
15
cab service
54.10
15
2
cab app
9.94
14
1
taxi
15.58
13
1
ride
12.36
9
2
uber app for driver
54.34
2
uber
287
1
uber panama
0.00
1
hoover taxi
0.00
trancit car
0.00
black car service
0.00
taxi limo
0.00
Screenshots
Keyword Volume Hits KEI Rank
taxi
15.58
39
5
ride
12.36
31
cab app
9.94
3
cab service
54.10
3
uber panama
0.00
2
car service app
0.00
2
uber app for driver
54.34
2
uber
287
1
Search Visibility
App name
uber - Request a ride
Description
We’re committed to your safety at uber. We’ve established a Door-to-Door Safety Standard to help you feel safe every time you ride. And with uber, your destination is at your fingertips. Just open the app and enter where you want to go, and a nearby driver will help you get there reliably. FIND A ride FROM ALMOST ANYWHERE Request a ride from 600+ airports and in 10,000+ cities around the world, the uber app is a great way to make your travel plans stress-free. Request a ride on demand or schedule one ahead of time. FIND A ride TO ALMOST ANYWHERE Whether you’re looking for style, space, or affordability, uber can help you find the perfect ride to fit your needs: Enjoy elegance and premium features with uber Black ride with extra room (and more of your friends) with UberXL All of these transportation options and more are available in one place with the uber app. SEE PRICE ESTIMATES With uber, you can see your price estimate up front before booking. That means you’ll always have an idea of what you’ll pay before requesting your ride. YOUR SAFETY DRIVES US We’re committed to making every trip with uber as safe as possible. That's why—in addition to our Door-to-Door Safety Standard—we've built new safety features and updated our Community Guidelines for respectful and positive experiences. You can share your trip Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination. You can contact emergency services You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services. TIP AND RATE YOUR DRIVER After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app. Not all products are available in all markets. To see if uber is available in your city, visit https://www.uber.com/cities. Follow us on Twitter at https://twitter.com/uber. Like us on Facebook at https://www.facebook.com/uber. Have a question? Visit uber.com/help.
Good service but eh
by MedicalEnthusiast on 2021/09/17 03:48
Usually good service just hate it when there is no drivers available and it’s slackin
Fix it.
by Wtttttffffff on 2021/09/17 01:48
I’ve been waiting for Uber over 20 mins meanwhile it’s 4 mins away. And if you cancel Uber charges you. I don’t have time for this nonsense, stop playing with peoples money and time.
they do not serve bad
by I will never use on 2021/09/17 01:31
It's crap, this app for food, I never arrive, I'll never use it again.
Using Uber
by anotams on 2021/09/16 23:37
I have been using Uber for the past two months almost. There’s no one to speak on the phone to let them know the drivers are lost or they can’t find my place and I keep being charge for late fee. That really is so unprofessional even though I do get The credit after I am on my phone for an hour. I hope they fix this as soon as possible. On top of all they don’t allow you to put a nickname they all taken I already try 20 of them. Really?
Issues with pick up and drop off
by Jamaicangxld on 2021/09/16 22:17
Every time I confirm my pickup location and drop off Uber switches it. I’ve been observing this for 2 months now. Even when I take my time to confirm locations ubers system changes it (I.e. my pickup and drop off switches). I’m no longer allowed to dispute the charges so I’d this happens again I’m done with the app for good! It’s starting to look like a scam they’re running.
Over charges
by 408marv408 on 2021/09/16 20:06
They will charge you 20.00 but only pay there drives 5.00 plus they always charge crazy surge prices
Annoying notifications
by neekoly on 2021/09/16 19:25
The app is alright, except you pretty much need notifications on in order to use the app. They know this, so they just send advertisements straight to my phone whenever they feel like it. Not okay.
I’ve never deleted an app so quickly
by jepenipinipi on 2021/09/16 19:04
You guys charge ridiculous prices. I have another service but I used to use uber so I figured I’d compare to see if id come back. No thanks that’s robbery.
Won’t let me schedule a ride
by KSC2019 on 2021/09/16 16:34
So the first couple times I used it the app was great. But then I scheduled a ride somewhere and new I would need a ride back, but no matter what time I put in for the return trip it said I already had a ride scheduled. I did not and the upcoming trips showed as much.
Better than renting a car in Puerto Vallarta
by mjspon on 2021/09/16 16:27
We have been visiting Puerto Vallarta during the PHE and Uber is a wonderful service while away from home. Clean, friendly, reliable, convenient, and far more economical than renting a car while in Mexico. Uber is indispensable.
good app
by Reem q on 2021/09/16 14:41
10/10
Problems with new version
by Acoustesh on 2021/09/16 14:05
New version does not work on Iphone 12
False charges
by wontletmepostanegativereview on 2021/09/16 13:29
I had two drivers cancel on me and I was charged both times as if I cancelled. This is a horrible business practice. Both times I watched the two drivers circle around me, I’m waving at them, messaging, and they cancel and I still get charged?? And I lost 30 minutes? I could have taken a bus for $3 with less hassle.
Usually always good services but $30 for a ride that’s is not so far from each other?!?
by Itsucks178 on 2021/09/16 12:37
I’m literally going like 8 minutes to another destination and it was trying to charge me $30
Damaged vehicle
by Jegdog on 2021/09/16 11:40
A rider was rude and was smoking after he said it was out and then he burned wholesalers in my car seat had good evidence of this but Uber basically called me a liar and threatened me!! If this sounds like a a good gig think twice Uber is unsafe only cares about bottom line
Zero support from Fuber
by Ljallday83 on 2021/09/16 11:35
Uber charged me for 2 months of Uber pass that I did NOT sign up for. Then Uber refunded me for one month and Uber cash to refund the second month. I took a ride and used half of the Uber cash. Then my pay pal was charged by Uber for that same ride and my Uber cash disappeared. Uber doing what Uber does, screwing over customers. This company has the worst customer support if you can even call it that. I was one of there first drivers and Uber is one of the worst companies in existence.
Why is the app preventing me from tipping and rating afterwards??!
by warrenb88 on 2021/09/16 04:47
Does the Uber app not want me to tip drivers afterwards?? Every time I go to the trip details, it rarely lets me tap on anything other than support pages. It’s really frustrating because I try to rate and tip driver’s immediately, but instances like today, I let the drivers know I can’t tip right away because I get paid later. I got paid a few hours ago and I went to tip a few of the drivers and it WONT LET ME! Maybe if I logged into the website? I shouldn’t have to…
Rides
by AshiaBoo2398 on 2021/09/16 01:41
Can’t schedule any of my rides and it’s so frustrating there is nothing wrong with my payment method I’ve used this card before and it’s just a bad app
Uber cash
by bigmakiyalondon7890900111 on 2021/09/15 21:40
My Uber is don’t working
Age
by Hoedatskayy on 2021/09/15 21:20
Couple of days ago, a uber driver asked me my age in the car. The same day i get a message from uber saying i’m underage and that i can’t use the app. I’ve been using uber for more than 3 years and to hear that is very disheartening and disappointing.
Not what it used to be
by Pootierang on 2021/09/15 20:20
Uber is much worse now than it used to be. The location doesn’t work correctly, the qualifications for cars seems to be lower now…lots of junky dirty cars, and prices have gone really high. I now use Lyft which is much better.
Food never arrived
by The Outfit Fanatic on 2021/09/15 19:22
I had a $25 voucher from a conference and ordered lunch thru the app. My first time using UberEats. It said it would arrive at 11:50 latest. I waited 20 minutes after which is fine. Then the order status on the app changed from current to “past order” and I didn’t have an option to contact the driver. I call the restaurant asking if the food was ever picked up and my order was picked up. But no food arrived. No call. No customer service available over the phone. No custom service representatives available thru the app. I requested a refund for Uber Cash given I also paid out of pocket. Nothing on the app documents the potential refund, nor was there a confirmation email about receiving a refund. UberEats is a headache. I gave the delivery one star and the food a thumbs up. I hope my review doesn’t affect the business, it’s only UberEats that got the one star.
Ratings
by Snarfandtarf on 2021/09/15 18:18
It would be nice if there was an anonymous section where drivers had to give some general reason for their unfavorable ratings. It would be helpful to know what you need to work on if getting bad reviews. The rider etiquette chart is not very helpful. P.S. They really need to make sure that they are enforcing their own mask policy with thier drivers.
Map isn’t following live
by MrZephyr on 2021/09/15 17:03
The map used to work just fine to track rides and drivers. It no longer follows or has a 15 minute lag time which is not helpful
Stealing my money
by aplsuxgth on 2021/09/15 16:11
Uber gave me a pass and charged me for it even though I didn’t want it
No customer service available
by gary178904567889 on 2021/09/15 15:35
My app won’t allow me to add a credit card. It simply says “unknown error” try again later. I tried to find someone to help and I found that they have nobody to help. Crappy company.
Way too expensive now
by jenvin55 on 2021/09/15 08:30
The app works well for me and so far no real problems with drivers canceling but the prices have more than doubled over the last year -year and a half. It’s cheaper to valet Just not worth it anymore. Will only use for emergencies.
Can’t change photo profile
by KunGinta on 2021/09/15 07:06
Uber so complicated and most of expensive. Lyft must better!
Disappointed
by bruhwtfisupwithnicknames on 2021/09/15 06:20
I once had to order an Uber so I could get home and it took me over 3 hours!!! Constant ubers canceling on me. If you are not in a 5 mile radius from your Uber driver they will cancel on you. Not reliable.
Inconstant
by Dr. Blakeio on 2021/09/15 06:08
It doesn’t matter how far it estimates a ride is from you… it’s never close to what was estimated
OUR DRIVER WAS A LITERAL SCAMMER AND UBER HASNT HELPED US
by Dynasty George on 2021/09/15 04:40
STOP 🛑 ✋🏽!!!! DO NOT USE UBER EATS!!! MY HUSBAND’S DRIVER TOOK HIS NUMBER, SENT HIM A LINK YO “RATE HIS UBER EXPERIENCE” & THE DRIVER TOOK HIS INFO RO SIGN ON TO HIS ACCOUNT, CHANGE HIS ACCOUNT EMAIL AND PHONE NUMBER AND HAS BEEN CHARGING ALL OF OUR CARDS ON FILE! WEVE BEEN EMAILING AND MESSAGING UBER AND THEY WONT HELP US!!! WE’RE LITERALLY GETTING ROBBED AND UBER COULD CARE LESS!!! I AM SO DISGUSTED WITH THE PEOPLE WHO HAVE DONE THIS TO US BUT NORE THE COMPANY AS A WHOLE WHO BASICALLY SAID “OH WELL” THE FACT THEY CAN HAVE ACTUAL SCAMMERS AS UBER EAT DRIVERS AND NOT CARE OR ADDRESS OUR ISSUE IS BEYOND ME. HELLO UBER, I WILL WRITE A REVIEW EVERYDAY ON EVERY SOCIAL MEDIA OUTLET, CALL NY1 NEWS UNTIL YOU GIVE US JUSTICE FOR THIS SITUATION!!!
Not working
by Saha U on 2021/09/15 03:19
It is not working in my phone. Don’t know the reason. Reinstalled multiple times.
They’re regular people
by 215.Swervo on 2021/09/15 01:19
I read a few of these reviews & some are definitely valid Uber complaints related issues but majority are complaints of the drivers. These Uber drivers aren’t in front of or around a supervisor or manager at all so I don’t really see the need to be professional and proper as someone would behind a counter or over the phone. If I were a driver I’d be very laid back, I’d engage in a convo depending on the vibe I get from each customer, & definitely let them hop on the aux. that’s just my personality maybe but a lot of these reviews seem to come from Uber users that have their standards too high for Uber drivers. I’m from Philly and I use Uber occasionally. Most of my drivers were laid back & took care of getting me from point a to b without an issue, which is the goal anyway. Who cares about the ‘experience’ was 🤷🏻‍♂️
Long wait times, prices through the roof.
by Bryan Hay on 2021/09/15 00:06
Beyond fed up with paying 2x what I used to just to wait 20 minutes for a driver. It’s been 6 months of this, figure it out guys. Long live NYC yellow cabs.
PIN feature broken
by Brianrtrr on 2021/09/14 23:26
My driver showed up asking for a PIN even though I have never needed one before and had that feature toggled off. We couldn’t start the ride and was left stranded. I had to use another app instead. Horrible, broken, awkward feature.
Terrible!
by Wil_041014 on 2021/09/14 21:56
Terrible app. Charged me more for a ride because the old driver didn’t know where he was going. May as well have walked myself to my destination
Features are missing
by Tru_newyorker on 2021/09/14 20:58
Ive been using uber for so long and just found out that i havent been getting my reward points because the rewards feature was missing from my app! Uber has terrible customer service where I can hardly get a hold of someone. So i finally deleted it off my phone. I gave uber so much money just to find out that there is no rewards option in the app.
Uber
by dopeboy80119 on 2021/09/14 20:45
Worst app and customer Service experience
History in the making
by 393815163930018162 on 2021/09/14 18:53
If you have a uterus or know anyone that has a uterus you probably know about what’s going on in Texas, and Uber donated over $200,000 to anti-choice candidates. I’m deeply disappointed.
Loss my service
by the kuger on 2021/09/14 11:42
Uber banned my account for no apparent reason would not give me an explanation. I understand that ubers are being carjacked but they shouldn’t jeopardize everyone else especially when I’ve been with them for 3 years!!!
سيء
by irrreeemmmmmmmk on 2021/09/14 08:15
للاسف الكابتن بعدما يقبل الرحلة يسال وين المشوار وبعدها يكنسل والي بعده نفس الشيء لحد ما تتأخر وما تحصل سيارة! وخدمة العملاء ما يفيدون بأي شيء أوبر كان أفضل برنامج بالرغم من ارتفاع اسعاره والآن الأسوء بلا منافس 👎🏻👎🏻
No drivers
by bestpk3r1234 on 2021/09/14 02:24
Terrible service. Extremely high pricing. Long waits. And eventual cancelations because too many customers for drivers to cherry pick rides. Absolutely horrendous service.
Driver never showed up
by iateitall on 2021/09/14 02:19
Twice in the same day a Uber was called by a car dealership for me. Neither driver appeared. Uber has THE worst service possible which is unusual as all they do is drive.
Useless buggy app
by thearcaneone on 2021/09/14 02:11
The Uber app is buggy and completely unreliable. I can unlock scooters in one direction but when I try to ride home, it doesn’t work no matter how many scooters or payment methods I try. It fails without any error, just returns to the map screen. How do you expect people to depend upon your service when you give them no direction or dependability?
Used to be my go-to car ride app
by Katie123098 on 2021/09/14 01:18
The App is pretty, and quite easy to use. Recently I've switched over to another car ride App because there are some issues that prevented me from using Uber. One of them was that I wasn't able to add any form of payment to my account so I wasn't able to book any ride. I tried different cards (mine and others), Paypal, Apple Pay, etc. but nothing worked. It was a hassle to try to deal with this problem, and it was time-consuming trying to add a payment so I always switched to a different car ride App instead. Another thing that stopped me from using Uber is the pricing. I was trying to schedule a ride at 8am to a place 5 minutes away and it cost $46.60!! When I tried just booking an immediate ride (around 11am) it cost $8.80. Why does it cost $46 to get to a place that's so close?? When I tried to resolve my payment issues, and try to see if the $46 ride was an issue on my end, I struggled to figure out what to do. I tried using the Help tab on the App to ask questions, but the categories weren't specific enough to my issues/concerns. There wasn't any phone number to call. Even when I tried scheduling the 8am ride on the computer the ride still cost $46! Uber used to be my go-to car ride App because it was cheap, and convenient/easy to use. Now some of the prices are ridiculous, and it's hard to solve problems. It would also be nice for Uber to perhaps create an 'old person' version of the App that is easier and clearer to use for the elderly. For example, a family member could set up their account and payment method and then choose an 'elderly' option that simplifies the app. I tried to teach my grandma how to use Uber and she says it's too complicated!
Uber- request same driver
by TheBestApp5Star on 2021/09/13 23:13
I love Uber it’s pretty sweet, but I wish they would make it so I could call back the same Uber to pick me up next time . Because sometimes you have a good conversation and a good trip you wanna call the same person back but you can’t. Cause I always tip them if I enjoy my ride. But overall Uber is the way to go. Also one more thing I wish Uber would pay the drivers more cause they only get half of what you pay for the ride. But 4 star rating. 🙌
Not impressed
by Cabbageroll on 2021/09/13 22:45
The app was glitching. I was trying to get a ride from an airport and the app kept getting stuck where I couldn’t get past the payment part(even though I had already saved my credit card info). Then the price kept going up each time I tried again until it became double the initial quote. Finally I got a cab for a cheaper fare than the last quote. Since I tried a few more times and Lyft was always cheaper and actually worked!
Sunday delivery
by aphotofordouglas on 2021/09/13 22:30
No cheese on pepperoni pizza. Very little cheese on sausage and pepperoni both were cold. I ate only the pepperoni pizza. Was sick all night.
Your driver didn’t come!
by SteelersFan101 on 2021/09/13 22:24
I will remove this when you refund the $20 you charge me for canceling, when your driver did not show up. Terrible service!
Don’t use Uber
by gavin clearnce freeman on 2021/09/13 21:44
This is a horrible way to get to work on time drivers are very lazy and won’t come get you if ur 15 mins or further they will accept and cancel like a bunch of scum bags go to Lyft trust me.Uber is a huge waste of Time especially if ur on a tight time schedule I would not trust Uber.
terrible
by It's not me12345 on 2021/09/13 17:32
had 3 drivers cancel on me in the span of 3 minutes. no traffic, no dirt roads, no construction, and the ride was only 6 minutes. i have almost a 5 star passenger rating as well. i hate this f’ing app, do better.
Shi t t y app to much expinsev and every time its double price
by A aljasem on 2021/09/13 03:39
Every time im booking give me different price and also often its given me double or triple price
Expensive.
by user99672 on 2021/09/13 02:56
I needed to go three miles in NYC. Driver was fantastic, courteous, followed excellent pandemic health practices. Can’t fault the hard working drivers. $11 a mile is RIDICULOUS however. I wouldn’t use again unless it was an emergency.
Split - Payment issues
by maximusgigante on 2021/09/13 02:53
Used the “Split” option to pay half a ride with my friend. He was the original requestor. I accepted with a single click on my app. The trip debited a card (and Uber cash credit) which I didn’t want it doing. Just did this automatically without asking since I wasn’t the trip requestor. There is no way to change payment method after the fact for a split that isn’t yours. Will be calling American Express. Please fix your app. One star until fixed.
Reservation ignored
by briancarlin on 2021/09/13 02:13
Uber abandoned my wife and I at 5am for scheduled and time sensitive ride to the airport. Then charged my card three times as much when we cancelled a new request as we waited over 8 minutes for a new driver to pick up the ride while the app previously said one was 3 minutes away. Uber is 100% unreliable.
Something is messed up
by jegup09 on 2021/09/12 20:16
Uber doesn’t want to want to work, whenever I try to order a ride it keeps on telling me to add a payment and I have 52 dollars on it cause of the Uber gift card and when I first got the app it wasn’t a problem until last week please help me or fix this problem
Will Improve Uber
by Rainbow Cookieees on 2021/09/12 19:41
Please Uber reduce the prices on your rides , I only make $16 a hour , I would like to use Uber more to travel to and from work if it was less expensive, please reconsider.
They add fees to your ride at the end
by drdiggsyang on 2021/09/12 18:20
Please don’t use Uber. The app works fine the service is untrustworthy.
Customer service the worst
by nepalirex on 2021/09/12 16:55
I have had to call the customer service two times and both times had to wait for 1 hour on line to be cut off by itself.
I like uber but….
by AuthenticSavage3 on 2021/09/12 16:23
I really like uber its fast and convenient but human customer service is non existent all bots who dont solve the problem wish they would fix that otherwise great app.
Disappointing.
by CrazyApps12 on 2021/09/12 15:58
I was charged $24.99 for their Uber Pass service I never requested. I immediately requested a refund, which Uber said would post to my account with in 5-7 business days. I was all right with that until a couple of weeks passed and I never received a refund. Uber makes complicated to reach their customer service representatives. Very hard. Two months later, no refund. All I wanted was a simple refund for a service I never requested. It’s disappointing as I have used Uber since 2015 and spent thousands of dollars for trips throughout Los Angeles. I will no longer use Uber. In the end, it all works out since I have been wanting to reduce my carbon footprint and personal expenses. P.S. writing this review from the bus.
Pro choice
by Abbey12706 on 2021/09/12 14:23
I will never be using Uber ever again, so many other companies who don’t give over 200K to support anti choice candidates. I know of 20 plus people who will NEVER use this app again. Goodbye Uber and goodbye Uber eats. My body my choice.
Unsafe driver and bad customer service
by Leenaballina on 2021/09/12 13:31
Hey Uber! Is it ur company’s policy to have your drivers KICK THEIR PASSENGERS OUT ON THE SIDE OF A MAIN ROAD FOR ASKING TO UNLOCK AND ROLL THE WINDOWS DOWN?! Especially when one of the riders was a visible 28 weeks pregnant?? and then still charge us $10 to be kicked out on the side of the road a mile and a half from the house we were picked up at?? Oh and the driver also honked his horns and set off some kind of alarm in an attempt to scare us before speeding off almost hitting one of us. And when my friend called to report his erratic and dangerous behavior, you sent her an email saying that the driver kicked us out because we weren’t wearing our masks. The driver had a camera recording us the whole time that will show all 5 of us had our masks on over our noses and mouths. Instead of refunding her you gave her a $5 credit to her Uber wallet. Refund us our money and handle your driver being dangerous. It’s also fair to note that after he did all that he then drove by the house we were picked up on in I’m assuming an attempt to intimidate us. This behavior is disgusting and you have lost five loyal Uber riders. We’re all going to be using Lyft thanks to your gross negligence on this event.
Ridiculous price gauging
by FrequentTrvlr20211 on 2021/09/12 12:12
Excessive charges when few drivers are available. Total rip off to customers. Drivers are often unreliable and don’t show. This service has become unusable for anyone on business trips .
Uber in Croatia does not work
by Oliver1626:5282836 on 2021/09/12 10:50
9 out of 10 drivers will accept your ride then cancel. Don't use!
There’s discrimination against passengers with service animal here
by 啥啥啥123? on 2021/09/12 06:20
Uber drivers in Seattle area rejected customers with service animal and asked passengers to cancel the trip rudely. I reported the case in Uber app at least twice but no one replied. My experience at Seattle is not unique, and I also heard a few times from my friends. 👎 uber just doesn’t care.
Totally frustrating and Undependable
by Raghudrvxdyhf on 2021/09/12 05:29
Booked a ride one prior so that nothing goes wrong the next day. Had booked the ride for 1:30. Got message at 1:15 that driver was coming but at 1:30 git the message that driver could not come so another one was coming. As this was the first day for my job, I wanted to get to work on time and had been waiting outside. But no taxi came. At 2:00pm I got a message that I was charged a fee of $5.00 for cancellation because the driver had come and waited and I didn’t show up. Come on guys…. it’s not about the money. But about honesty. Why was I charged when the driver didn’t even show up. Is this a way to make money off us? I had to make other arrangements to get to work. And almost got late for the first day to work. I would give you guys a negative rating if I could, seriously.
Don’t waste your time with customer service
by Walking in Wakiki on 2021/09/12 03:51
Don’t waste your time with customer service, all they can say is Uninstall the app and redownload it.
Uber is not God
by Billy Martins on 2021/09/12 02:31
One day I received a message out of the blue that I was banned for conduct in disrespect of the terms of use. I never had an issue with payment or any complaints from drivers. I used to give tips after my rides and always behaved properly while on a ride. Uber simply refuse to state qhat was my improper conduct. They say they’ve thoroughly investigated and punished me with a ban. Uber is not God, and they will eventually realize it once they get rid of all their good clients.
Waiting times are a complete lie LIE LIE
by Debfrans on 2021/09/12 02:29
5 minuets !!!???? Sounds great....rxcept it's A LIE Driver has been 3 minutes away for the last 10 minutes !!!!!!!! WHAT THE FUBER !!!! GREEDY DRIVERS TAKE TRIPS THEY SHOULDN'T
Smh Uber
by billybobflash on 2021/09/11 22:08
I paid 17$for a uber to take me to work just to find out ,the guy took my money and “took me home”,then when I tried to file a claim on how he never took me home but still took the money ,they couldn’t do anything about it and blocked me from getting any more ubers from them on,till this day I still can’t order a ride,(customer service -100000/10)
Terrible experience today
by sophkim on 2021/09/11 21:30
I decided to take Uber today to a medical appointment from Downtown Los Angeles and had a driver who only speaks a foreign language (of which his name is Pogos) that I do not know of and asks me of some kind of number which I couldn’t understand. He was absolutely rude and told me to get out of the car. I’ll be switching to Lyft instead. As a result, I was not able to make it to my appointment and had to reschedule. Furthermore, customer service on the app should be improved and provide a customer service phone number for riders. I will no longer be using Uber as also the wait times are so long and ridiculous. I would give Uber zero starts if I could.
Ride prices go up after viewing
by Dylan76:8-628362837 on 2021/09/11 20:45
I used to use Uber quite a bit, but I noticed they use the same systems as airports after viewing a ride destination. I viewed a ride for $10 and checked back two minutes later to see they now want another $6 for the same exact ride and it’s not even a busy time. They up charge for no reason and half the time their destination estimates are completely wrong, making you late for the event. This is frustrating and is why I am using Lyft now. I suggest you do the same, unless you enjoy paying more for the same service.
Your better off picking something else
by Joseph Ecobar on 2021/09/11 20:31
I hate this app, everytime I go for a ride it says choose a payment method when it’s already there it will say “Uber cash: 40.00” and still say there’s no payment method until I delete the app and download it again and at that point I’m already late from where I’m suppose to be so I might as well have walked why’d I even give these people my money
You will get scammed
by Mike Giacobbe on 2021/09/11 17:55
They will scam you. Use lyft.
Not at all reliable
by foos fan 101 on 2021/09/11 11:09
As a new user of Uber I was looking forward to everyone’s great reviews of their services. Not only were we highly disappointed in Uber but actually left stranded by them and had no recourse due to the fact that they have no one to call to report problems. Then being solicited by their teams for Money for Afghan refugees was enough to say BYE BYE TO UBER They should help move them to their new homes for FREE and drive them anywhere for a year FOR FREE. Of course they won’t DONT BOTHER WITH THEM. THEY HATE AMERICA .
Uber costumer service is honestly the worst I have ever had the displeasure of dealing with
by ayooitsli on 2021/09/11 06:53
One day I was trying to call rides and found out it says there is no nearby cars available. It was strange because my friends were able to see cars around and were able to call for a ride I looked around in the app and found out that Uber was telling me I had a payment discrepancy. I usually use apply pay to pay for rides and I thought that was weird but I set up PayPal to try to pay for the difference so I can get the app to work again. But I got an error message everytime. I thought it was weird and was going to contact support the next day (since I was out) Then next day came and I looked into the app and found out my account was deactivated and I was logged out. I got a pop up that tells me to either contact support or “start over” After I contacted the support (there was only email option available, absolutely no phone call or any real human interactions), all I got was robotic responses that kept on repeating to me that in order to reactivate, I have to use an IN APP payment method that cannot be PayPal, or ApplePay, to pay off the difference first, which I cannot do because it’s the only methods I have set up. Then they told me I could add the payment method in app after I repetitively told them I could not because my account was deactivated and I don’t have access to it. They offered no useable alternative solution or useful help. It’s absolutely infuriating and astonishing how incompetent their support is. They just marked off my support request ticket as completely without resolving the issue, and since stopped responding to my replies. I would rate the interaction 0 stars if I could
App no, service yes
by Yshvfjfejo on 2021/09/11 03:48
Honestly 5/5 for service but 2/5 for the app quality. Rating based on app quality only
Ray ray
by qjgjsidbsn on 2021/09/11 03:05
I order a Uber at 10:55 & I get out at 11:00 I told the women to wait for me at 11:00 she couldn’t wait for 5 mins until I clocked out & I got a new Uber are you serious now I have to wait 10 min for another one to come 😂😂😂
No VPN BUT App thinks I’m in another country!!!!
by intoku32 on 2021/09/10 22:27
App was deleted and reinstalled and still thinks I am in another country where I’ve never used Uber but have traveled to in past…CREEPY and obviously digging into my phone!!!!!!’
They don’t deliver your food
by jaybizzq on 2021/09/10 21:47
SAMUEL H doesn’t deliver you food .. use at your own risk
Fare agreed with is not what they charge
by A_Alghanim on 2021/09/10 21:34
I am shocked that Uber pricing is a scam in NYC! Twice they charged me double the fare while Lyft charged the exact price agreed.. deleting this app!
Charged for a ride that did not show up
by ubertrips on 2021/09/10 21:25
I was unable to reply to email receipt for charge. Post master wrote that they tried 59 times to reply, suggested I contact Uber by phone. I missed dentist appointment waiting for the ride to come.
unwieldy app size
by MacBeth 112358 on 2021/09/10 16:22
insanely, unnecessarily huge app size. let me know when you take out the bloat.
Have used Uber with mixed results
by AT&T Customer Service on 2021/09/10 15:23
Attempted to schedule Uber out of LAX. Site shows rides available however when I attempted to make the reservation the Uber site stated no pick ups available at LAX locations. Rode with Uber, Uber Black, to a wedding in Boston. Scheduled a return from wedding to hotel, several Drivers accepted the ride then declined the ride. Not good for the family of the groom. Uber needs to make their Customer Service numbers easier to find and more Customer friendly.
What’s going on lately?
by Jjjjjjjhshshss on 2021/09/10 14:44
The app has been garbage recently. Every single trip I’m asked to “verify payment method,” over and over and over. Then, once the ride finally goes through after reentering my card information 13 times, it charges a different card that I didn’t ask it to? After my trip is complete, I am prompted with “add a tip,” I click and submit a $15 tip. I’m then met with an error message saying that my “request cannot be processed right now.” The ride still shows I have not rated my ride nor have I submitted a tip, so I try again. Now I see that I have been charged DOUBLE, and the first tip actually did go through, despite showing me an error message AND showing that there was no tip given. I reach out to customer support and I’m told “you need to double check how much you’re tipping before submitting,” as if it’s my fault. I am fully aware of how much I tipped, it is not my problem the app has bugs, nor is it professional for customer support to blame the customer when I clearly told them there was an issue with the app. The resolution I was given was not a refund, but Uber cash, forcing me to just give it right back to the company that stole it from me. Thank god I live in NYC and have many ride-share options.
My Uber account was easily hacked
by omo12545 on 2021/09/10 13:48
My Uber account has been hacked and 400EGP have been stolen from me. Uber doesn’t secure the clients’ accounts. My account is always open and my visa was available to thieves. Besides, I can’t communicate with the support team. Whenever I write a message I get an automatic reply.
Ratings are lacking
by Joew12345 on 2021/09/10 05:57
If I cancel a trip before a driver gets to me they can rate me. If not 1 or 2 but three drivers cancel a trip before they pick me up because I pre-booked a ride and everyone else was in surge pricing.. I don’t get to rate that driver?? Ok. Don’t count on being anywhere at any time you might NEED to with Uber.
Choose your driver
by GhettoLullabies on 2021/09/10 05:01
Uber needs to make it where you can choose to have a female driver or a male driver
Email sign in/log in
by Otunba Wee on 2021/09/10 04:32
Why is there no more email sign in on the app again, why must we use phone number to sign in.
Zero Customer Focus
by MikeW12321 on 2021/09/10 02:50
I have not used Uber in quite some time. While trying to re-activate my account, it is asking for a credit card that I no longer own. There is apparently no way to verify your account without this information. I have sent numerous request for support to the company with absolutely no response.
Requires unnecessary medical appliance
by The Real Angry D on 2021/09/10 01:41
Masks do not work and CDC guidance states “ professionally fitted, surgical grade masks.“ by attempting to demand that customers comply with this policy, and failing to do so themselves, Uber is simply following along with the ridiculous fear speak.
Bad experience
by 11692021 on 2021/09/09 22:54
First time using Uber and it will be the last. I needed a ride to the airport. A 2hr drive. Got assigned a driver right away. He said he could pick me up in 20 minutes. Waited almost 45 minutes and checked the app. He had canceled my ride spent the next 4 hours trying to get a ride and no drivers available. So the anytime anywhere slogan is a bunch of B. S. So Uber can kid my 🐴
Too many cancelled rides
by bibking on 2021/09/09 22:14
Uber is getting worse on a daily basis. Probably also depending on local regulations, however drivers have been cancelling rides constantly and very frequently. This makes pick up times unpredictable and causes unnecessary frustration.
Wuest
by Bereket7* on 2021/09/09 21:48
The quest are so funny 90 rides for $60 that’s soooo cheap guys you can do better
Saved places
by JPS_unique_nickname on 2021/09/09 19:35
Saved places is buggy.
No idea what happened
by jumper34017 on 2021/09/09 18:55
I stay quiet, I always tip, and I still only have a 4.62 star rating. This makes me look bad, I’ve had drivers not pick me up because of it, and I don’t have the faintest idea why that happened or how to improve it.
Decepcionada
by nonita lzm on 2021/09/09 18:39
Me cobraron tres veces un viaje y dos veces una propina tuve que eliminar la aplicación y (uber eats) definitivamente lo peor pedí mi comida 2 veces y tardo 2 horas y la otra 2 horas y media ….. anteriormente utilizaba de 4 a 5 veces estas aplicaciones pero ya las elimine de verdad que la ambición los hizo perder el buen servicio que tenían !
App didn’t give my address to driver
by Afk1234566 on 2021/09/09 18:20
Trash app. I ordered food from the Uber app instead of the Uber eats app and it didn’t give the address to my driver. My poor driver had to call me. How terrible.
First time
by Crzylakafox on 2017/10/29 07:17
This is my first time using Uber and my first time to write a review about anything. I’ve never felt the need or the want to do so before this but after reading all the negative the reviews when I downloaded the app I felt that I needed to. The only reason I downloaded the app after reading one bad review after another was because I had no other option.I had missed the last bus running for the day and couldn’t get a hold of anyone to get a ride from. I was stuck and my phones battery was low from calling people. Now I’m desperate So I very reluctantly Downloaded The app. I was skeptical And was ready to deleted the app at the first sign of any problem. I was quite pleased to find that app was straightforward and very easy to use. After entering all my information and my destination a pick up time was Scheduled. I didn’t have to wait long and I received a text when my ride was a minute away. By the time walked outside the driver was pulling up. My driver greeted me nicely and he was very professional and polite. He chose the fastest route to my destination drove the speed limit at all times and was all around a good driver. I have to say my first experience with Uber was great and would definitely use Uber again.
Use at your own risk!
by HonestyWithASideOfFries on 2019/10/02 01:24
I heard so many good stories about people using Uber and being pleased with its service, but when my wife and I reached Los Angeles and decided to use it I found out the harsh reality. Unfortunately, Uber has become a master of deception using its large user base to suggest confidence, but after getting a quote for a little over 40 dollars, my wife and I ended up getting charged almost 100 dollars because of difference in “time” and “distance.” I would be fine if that were the truth, but instead we had a driver that wasn’t focused and missed his exit, then his phone died and we had to use our own phones to guide him. This resulted in us having to drive another 30 minutes just because their own driver didn’t plan ahead or pay attention to the road. I will NEVER use Uber again because the only thing they did to “fix” the problem was give me 5 Uber bucks without any notification and then ignore any requests sent via app to find a proper resolution. So much for customer “support.” UPDATE After a few days of trying to find out how to talk with support staff directly I was able to reach a satisfying solution. I believe the best way to avoid situations like this would be to make the app send a notification when support staff message you, instead of you having to dig and find out where to talk to them. Because of their understanding I may use Uber again, but just be wary about knowing where to contact anyone in case of a bad ride.
Mediocre support and service
by Jalmae on 2019/03/11 23:10
If you need a cheap ride and you need to get somewhere then I agree Uber is for that. However they need to fix some issues that keep me from wanting me to. For starters the seller fees are absolutely ridiculous! I should not have to be charged for my drivers errors. I have had numerous occasions of being charged a $5 fee for my driver not being able to find my house. Which brings me to my next problem. The GPS navigation they have going is a mess. My old house was a difficult yet not impossible location to find. The u-turn by the gas station was right by the driveway to my house which is easy to miss. However I have tried contacting my Uber drivers giving them guidance. Some still ended up canceling. I have had drivers that would decide it was better to take a longer way for certain places rather than back ways and shortcuts. That also makes everything 10 times worse, because I have been late to work even scheduled ahead of time since these problems with your system have occurred. I’m also currently disabled and can’t/shouldn’t drive, because of it. However I can’t blame Uber for being late for work even though it most certainly is. I take my job seriously so apparently I need to go back to Lyft since I haven’t had any of these issues personally. They even found my house in the dark! Uber needs to fix some stuff before I even think of trying to rely on them again.
It seems drivers forget
by elisabeth_23 on 2021/07/31 02:19
We’re the customers. We’re not your friend or family or significant other. We’re not entitled to talk to you! And a tip is generous it’s not owed but please appreciate it when given! I had a driver who asked me why drivers have rated me poorly. Because I didn’t have 5 stars. I have a rating of 4.8. Which made me feel really uncomfortable because I never caused a driver an issue, I am quiet. I keep my bags in the floor, I respect their car. I say “hi” and “thank you”. You get my point. I always TIP! Sometimes I forget but I always tip. I tip what I can and based off how I felt about the experience & distance. He told me apparently drivers where I live go by how attracted they are towards you , if you’re black or part of the LBGT community they will automatically rate you low which blocks you from Ubers making it hard for Ubers to see your request. Drivers you’re not picking people up for your pleasure! You’re providing us where we need to go! I honestly never get thanked for my tips it’s once in a blue moon. But they want to complain! I would like to know who is rating me to avoid these drivers! I want to feel comfortable. Seems like everyone just does it for money not the value of providing someone with help to get somewhere but expects to feel entitled and wants the best tips. Learn to thank your tippers no matter what they tip and stop rating passengers poorly for no legitimate reason! And don’t think we owe you conversation.
The worst customer service you ever!
by t dizz on 2017/11/01 17:54
Uber is Uber, it’s as good as lyft but pricier, we call know what we’re getting with Uber. What you may not know is the customer service is an absolute joke. They literally won’t give out a number to call or email, and as far as I can see online, they literally don’t have one (even though their website currently says they do give you the number), or if they do they’ve done a great job of making it very unintuitive to find. What they do is, give you a preset list of 4 or 5 possible issues you may have with a specific ride (so no complaints if 5 drivers in a row cancel right before they are at your location). If you click on the thing from the list they just run your trip through some automated program that determines if you get your money back. My most recent incident my driver took a terrible route, then took two wron turns, adding 30 minutes to what was originally estimated to be a 30 minute trip total, and the navigation app he was using said it would be another 30 minutes. At that point it was literally quicker to walk the last 1 ½ miles. So I got out and walked, but it shows up as me having completed the trip, so whether I select driver took poor route or trip was too long, it just spits out an answer based on incomplete information. Clear lack of effort on their part, luckily for me they have competitors that care about the customer experience more then they do.
Money Scammers and poor customer service
by Nate D. Simmons on 2021/06/10 14:04
I was charged twice for a Uber pass I did not sign up for one was through PayPal and charged to my Wells Fargo debit card and the other was Apple Pay and to my discover credit card. When I was first charge to the PayPal payment format I was refund and I thought everything was okay. Upon trying to use the app again a week later I was forced to pay the the Uber pass charge before continue to confirm a ride and was this charged again. I brought this to Uber attention and they said it was a system error and delayed charged occurred. I provide them with screen shots showing that it was two separate charges to two different cards and instead of returning my money they continually insist that it was a delayed charge. I even explained to them that a delayed charged would all happen on the same payment form not charge a whole new form of payment and a different card, but they still insist I was only charged once even after providing all the evidence of two charges. They don’t care for there customer and the entire time I’m communicating with them it’s taking them days to respond they even sent the same response a couple of times hoping I would not reply. I deleted the app and will never use them again I don’t recommend Uber they are just trying to get as much money as they can. Uber drivers should tell me they want a cash tip because Uber takes to much of the online one. They are just money hungry and don’t care to do what’s right.
Pickup times getting worse and worse
by Masmusic9 on 2018/03/04 16:27
When deciding wether to use Uber, Lyft or take a taxi, I need accurate pickup times. Increasingly, they are wrong and seem to be a bait and switch. Routinely, the app says, for example, it will take 3 minutes to be picked up so, i request ride. But as soon as a driver confirms pickup, the time until pickup becomes a lot longer. And regardless of the pickup time listed, 9 of 10 times it takes considerably longer for the driver to arrive. I can’t tell If this is an app or driver problem or both. Regarding the app, it looks to me like bait and switch. Get me to select a ride with short pickup time, and suddenly after selecting the ride double it or more. And even the extended time is wrong and the driver takes longer to arrive. This problem continues to worsen. I also now sometimes see drivers not responding to rides, at least on the app. On the driver location, I’ll see a driver sit without moving for minutes before coming to get me. I don’t know if it’s a problem with the app or the driver accepting a ride and taking his to time before coming to get me. This happened at an airport pickup last night again. I walked past the cabs because it showed a 3 minute pickup time But actial pickup was 10 min and i could have practically been home already in the taxi. For the first 5 min the driver sat where he was when he accpeted to ride. I need reliability.
Uber Cash error
by Joe bidens deep throat on 2021/06/10 16:41
Hello there! I love Uber and it’s convenience, I haven’t had too many irrational complaints about the app and know how to work around the fluctuate prices every here and there, so Uber is truly a great app for transportation! However, I am having this very annoying issue with Uber Cash where every time I try to load money into my Uber Cash account it gives me an error. I have already gotten three different assistance try to help me with this issue and I appreciate them for assisting me, however none of their suggestions had helped me with my issue. I’ve tried using different payment methods, restarting the app, signing in and out, deleting the app, using another device, ensured it wasn’t my card issuer that induced the errors, and updated the app and none of these have solved my consistent problem. I believe I may have tried every single solution and have come to the conclusion that it is not me, nor is it my phone or my card issuer but that it is the app itself that is giving me this error. I would truly love if you guys got this error fixed, I really want to start using this method of payment, knowing that this could be an easier way to save money rather than constantly going broke over Uber rides to locations close to me! I hope someone sees this, proceeds to resolve the problem and an update to the Uber app is issued soon! Thank you!
Avoid until the apps many bugs are fixed.
by Therearebetterchoices on 2018/02/06 09:36
The driver's app must be broken as uber seems to feel the need to call the rider and ask them where they are and where they're going. Perhaps, the drivers aren't able to see what the customer has typed, the map, the address, gps, the live blue dot and the live symbolic car that represents the car that the uber driver is driving. Those all must be buggy as well. Maybe, the maps are incorrect, too? The drivers can't seem to use gps and a live location from the passenger (blue dot) to find where they're going or where the passenger is waiting. Rating system has problems as well. Star ratings can't be used to choose a driver. If the driver accepts and he or she has a low rating, you can cancel, but expect to pay the penalty fee. Driver's cancel all the time, but are not charged a fee. Perhaps a system error is to blame as no one would chose an arbitrary rating system except an old tv show where the points don't matter. Final app issue: wait times. When the app says, five minutes away, it really means 12-15 minutes away. You can cancel, but your credit card will be charged each and every time unless you dispute the charge. Maybe, it's supposed to be like that? Seems counterintuitive, and unlike a similar app that doesn't have incorrect wait times, penalties for customers and an arbitrary rating system where the points don't matter. The drivers on that app just do their job and silently come to the blue dot.
Double Standards. Ride at your own risk.
by Alex2710 on 2021/06/22 19:32
So, tell me why, when we cancel for quote “taking a drivers time” we are forced to pay a fee, but a Driver can cancel on us, Mid-trip, and virtually have no consequence? I have been late to work, meetings, meeting up with friends, because an Uber, without notice, simply Canceled, and they don’t go on your trip history, so there is no way to review or report them, so they get away with it! They can cancel on us as paying riders, but we have to pay them a fee if we decide to cancel on them because they’re to far, not moving or just plain rude! I hear so many good stories from others using Uber, but I have been an active rider for over 2 years, and over those years, it has become progressively more unreliable, price gouges are everywhere on this app, promising you a Booked ride at 6.50 only to turn around and try to charge you 40$ to go less then 3 miles! I loved Uber but I’m slowly reconsidering using this or recommending it to anyone. The drivers are lazy and rude and suffer virtually no consequence, but we as Honest paying riders, have to suffer fees, and bad rating making us look bad.. this app is just something else, and my experience with it is starting to become rather bitter. It adds so much unneeded stress on rather I will be able to get from Point A to Point B safely and reliably. Ride at your own risk riders.
Charged a Cancellation fee for wrong address!
by TooManyFlubs on 2019/08/31 16:16
I ordered Uber several times and this is the first time when I put in my destination address as usual, when I got into the car I gave the driver my destination address to make sure he had it right. When he checked his client book he said the company had given him a different address and he couldn’t take me unless I changed it to the right destination address. When I told him to get in tough with the company he said he was “new at this and didn’t know how to do it” and asked me if I could change it on my end. They had given him an address in Richmond Road, and I was going to Lake Success on New Hyde Park Road. I had an area on my phone that showed the same destination address as his. I was so frustrated and knew I was going to miss my appointment. Then I was an area where I could change the wrong destination to the right one. When I did that the driver said that he finally received the same address on his pager or what ever it showed on, and he finally took me to the doctor in Lake Success. This morning - Saturday August 31st I received a note from Uber saying that “ to my cancelling of the Richmond Road address I am being charged over $6 as a cancellation fee!” I can’t find a phone number to contact them so I wrote my reply in the section where you can give a note of your experience with the driver. This was the worst experience I have had so far with Uber! I just hope I get my refund without any haste. Be wary folks.
Satisfied but a few issues
by Sarahjdgdvk on 2019/04/30 13:15
I am overall very satisfied with the app and take it basically every day. However, I have had 2 issues recently that if fixed would make it AMAZING. I live in NYC and normally take uber pool. I have no problem walking a few blocks, however sometimes the place I’m walking to is not possible for the driver to get to without going very out of the way. There have been a lot of updates to traffic patterns in NYC in the last 6 months and I don’t think uber gps has been updated with these. (Example: no left turn allowed onto 8th Avenue going east on 14th street - this is my typical pickup location and the driver usually has to spend 5 minutes driving around the block unless I text him to meet me elsewear). The other problem which is a recent one that has happened the past 2 days is that I get matched with a very convenient driver, walk to the pickup location very happily and then they cancel. The next drivers (multiple) I am matched with are extremely far away (up to 10 minutes) and I am forced to cancel and get into a yellow cab because I am now late. Drivers should not be able to cancel when they are that close to picking up their rider, especially with uber pool where that person has most likely walked decently far to get there.
GPS and location services needs to be fixed
by ijinix on 2018/11/15 16:06
Since the new update, there has been a process to get an Uber pool. It involves meeting your Uber at a determined location, this is very good and an excellent way to mainstream the process and make it more efficient. But unfortunately the AI in control of matching the rider with the Uber seems to be based on distance away from the rider instead of actual logistics. This is a problem for me since my pickup spots are always near an highway/expressway on street level (BQE in NYC) and the Ubers that are matched to me are always traveling on said expressway instead of on the side streets. Because of this, I've been matched with multiple Ubers that are traveling on the expressway and who's nearest exit is 30 minutes away. Due to this fact I couldn't even cancel the Uber since I would be charged a 5 dollar fee for due to the driver having to drive past me. This leaves me with 3 options either take the 5 dollar fee and call another Uber or to call the driver and ask them to cancel the pick-up. Wait an extra half-hour for an uber. The 2nd option is often met with hostility with some drivers, and the 3rd option is just not feasible due to the driver having to drive back and then drop you off adding an extra hour to the commute. Please take a look at this problem as it is extremely frustrating to book an Uber only to be late and frustrated at the process.
Service went way down hill
by Everleigh123 on 2018/06/05 04:20
When I first started using uber it was fine, but now it takes 10+ minutes for my rides to get to me even though I live part time in a really popular city (Phoenix) and there have been MANY MANY times where a driver is driving away from me, sitting in one spot, WASTING MY TIME, and I can’t cancel the ride without a fee. I have places I have to be, work being one of them, I can’t have drivers wasting my time. I already have to spend money on a ride, I shouldn’t have fees for bad service!! Right now as we speak my driver has been “completing another trip” sitting in the same spot for the last 10 minutes and I shouldn’t be charged a fee because my driver doesn’t want to do his job. And now he’s driving AWAY from his drop off spot for his other trip, making my wait time way longer. I’ve been waiting 20 minutes and he’s still 13 minutes away. This is ridiculous!!!!!! I’m paying this guy $23 he does not deserve!! By far the worst experience I’ve had. I’d use lyft more if I didn’t have some of the same issues sometimes and if they weren’t occasionally more expensive. I don’t know why these services went so down hill. I dread using uber to get places now because I know I’m probably going to have an issue. You bet my current driver is going to get an awful review. Give people the option to cancel rides without fees!!! We shouldn’t have to deal with bad drivers!
😊 Uber Rating
by Retdecem on 2018/10/24 19:57
Uber is doing excellent but I think it should be cheaper. because we have to add tips for the uber drivers. after adding tips, the amount is same as a taxi would charge. And I wish Uber would allow Uber riders to choose the Uber drivers they would want rides from. that would be excellent..... I commend Uber for providing excellent service. & I can see Uber is improving all the time because I see new changes each time. I like the stop feature. that's clever, excellent. I'm not complaining. I'm simply giving some suggestions..... other than that, that's excellent service...... I wish there was Uber for everything. because there are people who are independent but still sort of disabled, who don't have any help from family or anyone because everybody is busy working. sometimes they need someone to do errands for them for groceries. if an Uber worker could do some groceries or miscellaneous tasks too. that would be awesome......some people don't have a car to work or lost their car temporarily. it would be nice if there was a special rate for individuals who need to get to work who can't afford a rental for two, three, four months......just like when Uber created uber eats which is very good! 🤗
Started off good but went downhill fast
by Dragon Mother90 on 2019/12/11 19:38
I started off loving this app and now I’ve been using it for more than a year and it gets worse and worse. My first problem is the ETA of an Uber. When you request a ride it tells you the least amount of time you will wait but when it finds you a ride its 9minutes away. This morning alone I had to cancel 3 trips because they were more than 7 minutes away and by the 4th request an Uber was just 2minutes away. Why couldnt I get matched with the closest uber first?? Then my next problem and probably the worst is the Uber’s navigation. One example was a trip i took from the bronx to Yonkers and the navigation led the Uber all the way downtown to 138th street to then loop us around to go uptown to 231st. How? When I could look at the GPS and find several other routes that were quicker and less of a hassle. And finally, i want to mention that i dont even use the pool option anymore because it feels like taking the bus. I sat in a pool once and before I got to my stop we picked up and dropped off 4 other people. I wouldnt have minded if it was on the way to my destination but it was so out of the way I considered getting out and taking the bus. I have to take alot of cabs because of work and I’m always disappointed with Uber, if I had a better option I wouldnt use this app anymore.
Horrible customer service
by KEENANEM on 2020/09/07 04:21
I would like to address the false advertising on the Uber app for pricing. I understand that when ordering an uber that the timing is what determines the price, however, for the scheduling an uber option, there should be more clarification on how much the price can range. Giving a price range that only shows a 7 dollar price difference does not encapsulate how much the uber can actually be. Also, not only that, but when you schedule an uber, you are not allowed to see the actual price of the ride until AFTER you take it. If I schedule an uber that ranges from $13-$17, I expect the ride to be around that price then, maybe even a little higher, but not much more than that. There should be an option to see the actual price when the driver is on his or her way because if it is going to be too expensive, I would rather cancel it and pay the cancellation fee than pay an absurd fare. If I schedule an uber some time in advance, I should realistically be able to see the price of it when the driver is on the way so it is fair. It is not ethical to have the app designed this way with no way of seeing the real fare of a scheduled uber before taking it. I have not had any other issues with this service except for the lack of this quintessential feature. Also I won’t mention the lack of customer support... I can’t even email Uber a complaint.
Very frustrating !
by Andyjuu on 2020/03/07 13:37
I loved Uber. Never had an issue with it until recently. I don’t know if this is happening to anyone else but now I see a wait time fee on my receipt. I understand there is a wait time charge if the Uber driver arrives and they are obviously kept waiting but recently quite often the Uber driver can be at the corner of my block stating it arrives soon and I’m waiting outside and at the end of my trip I see there is a charge for wait time. How can that be if I was ready and they weren’t even in front of the pick up location. Or I’ve have a few times where the driver states it’s here but they aren’t at the correct pick up even though I put the address and they are a few buildings away and then I have to walk to them and that causes them to start charging a wait time fee. Not sure if that is their GPS issue but it’s annoying. Just the other day I requested an Uber and I was outside and the driver instead of heading straight which is where I was he drove around the block before arriving to me and then headed my way, mind you there was no traffic or others cars there for him giving him reason to go around the block. And what do you know I was charged a wait time fee. This is very frustrating and I have reached out to support which they have helped but it’s annoying to constantly be going thru support. I hate to be that type of person that always has a complaint but they need to address this issue .
Frustrated Much !
by Lynda712 on 2018/11/29 01:45
For the past months that I've been using the uber app I thought it was an okay app. Sometimes the drivers would say they're on their way in 5 minutes and then magically be 14 minutes away forcing me to cancel & search for someone else. Leaving me not being able to rate that driver & let him know what an inconvenience he has caused me. Also, normally you would be able to cancel your ride free of charge if your driver was more than 5 minutes away, today my driver was 13 minutes away, I cancelled because I was in too much of a hurry & was still charged $5. I'm extremely OVER this app, I will begin to use my local TLC driver companies from now on since they so conveniently make you comfortable ordering their vehicles and they actually give you real life people experiences even when you’ve been inconvenienced. I also have had drivers lie about their vehicles that they’ve been traveling in but because the license plate matched then I had to ride in that vehicle. Reaching out to Uber has become a joke because they purposefully make you feel like you’re the problem and their well within their means to do and have drivers do as they please. The support at Uber has become nonexistent and they’re prices have increased so dramatically that I should basically buy my own vehicle and pay my own gas and insurance, it would be so much cheaper. I’m just so over the issues that I’ve been experiencing with Uber for months now.
Going downhill
by bestmoney4 on 2018/10/04 08:32
Uber was so much better when they first started. Currently, at times they are worse than taxis were prior to Uber. Each app upgrade is more glitchy than the previous one. Many times I receive wrong pick up location from my home and other locations. Pickup at the Atlanta Airport are only getting worse every week. First, the passengers have to walk unreasonably long distance to the pickup location, which are poorly marked and require passengers to walk thru a very creepy garage. Then the wait times for the ride is getting longer and longer. The drivers take longer than estimated pick up time. I fly every week and the decline in service is very noticeable. Not to mention the fees keep going higher and higher. Uber is getting worse than taxis. At least with taxis I don’t have to walk unreasonably long distance and wait for the driver. One more thing, Atlanta airport installed heating lamps in the Uber pick up area, which is the most idiotic thing to do in 90 degree weather. Furthermore, more and more Uber drivers install obnoxious air refresheners that are overwhelming and headaches inducing. Can Uber develop air refreshener policy. Because if I cancel the ride based on smelly car then Uber will charge me cancellation fee - not fair. Taxis don’t do that. If I don’t like the quality of taxi then I don’t get in without paying fees.
My first time ever using Uber and honestly was the worst experience of my life
by Unsc2468 on 2019/07/31 00:53
So I thought I’d use Uber to go pick somebody up to hang out with They were a min away from the pick up locations The person I was going to have it picked up said they went out in the car and drove off and she was chasing the car Had to call multiple times to get a hold of the drive at which the driver said he waited five minutes they never showed he’s on the phone with Uber there’s nothing he can do He said the ride is canceled that I have to make another ride The ride was $28 he said that I would be refunded the ride but have to pay a cancellation fee well two days later I find out I’m charge $77 in my account So obviously Uber is a scam a joke and fraud alll in one they stolen my money I didn’t look up on the app and they switched the drop off location to make as much money as possible they did not cancel the ride because the ride is supposedly now complete and nobody got pick up or drop off and I’ve been trying to get a hold of Uber for the last six hours and there’s no way to get a hold of them I Filed a help ticket if that’s what you call it but nobody gets back it’s just copy paste copy paste copy paste anyone help me please I would highly highly recommend staying away from this company unless you want your private information stored in your bank account zeroed and make believe rides and money just been thrown away that you can’t get back
Option in settings for miles/kilometers and currency
by A Wanna Be Pinterest User! on 2019/06/21 08:18
When I am using the Uber app in a different country, such as Australia and Mexico, as I have been to both in the past three weeks. I really wish Uber would give you the option of seeing miles instead of kilometers, and also American dollars currency. I would have used Uber sooo much more it having that option to change in settings. For example, I used it today in Mexico. I wanted to go to a certain store. I put it in the Uber app, and it showed around $40, I thought it must be really far. Looking at the map, it showed kilometers. Then I noticed it was showing the cost in pesos. I had no idea how far it really was, or what it would charge me in American currency. SUCH A PAIN. The ride ended up being not so far, and only around $3 American. Then the top popped up, I clicked on $5 thinking it was a couple of dollars. Later my daughter figures it out and tells me that the $5 only ended being like twenty four cents. I felt so bad. UBER really needs to make a setting that you can choose what you want your miles/kilometers and currency to show. I seriously would be using it more here in Mexico, but too difficult because I can’t see what it’s really going to cost me, and clueless on how far of a distance it is.
Over It
by 85Forever on 2021/01/29 04:37
It’s been a good run but I’m over it. As of recent, I keep having to order my rides 20-30 minutes early to get to work on time and even then, I don’t get to work on time. People are so in a hurry to accept a ride that they accept rides knowing they are 30 minutes away and in the middle of dropping off someone else instead of letting the ride go to another person. I watched a person PURPOSELY drive in the opposite direction of my pick up location after they dropped off the other passenger (this was after I waited for about 15 minutes). It went from 13 minutes away to 28 all because the person seemed to keep driving home instead of just cancelling. That’s ridiculous! The day before that I had another driver who decided to accept a ride knowing they were 30 minutes away and I ended up cancelling because even when 15 minutes passed they still hadn’t dropped off their other passenger. I tried to hold on because I love Uber and it’s perks, but it’s not worth it with the recent surge of crappy drivers. There’s no support number and I couldn’t even report the person who drove in the opposite direction of my pick up location. I’m done. Account deleted. I’ll be with Lyft from this point forward and I hope to have no issues.
Uber is like the Bitcoin trend, it will eventually be of little to no value.
by jo-A-mo on 2017/12/28 20:38
I too, was sold on the idea of cost effective ride sharing. Until these past two years Uber has been in the news media almost daily, of a sexual assault, or involvement. Beyond that, I was an uber driver that got approved to drive in the Flagstaff market June 2016, while Lyft denied me. After 4700, trips and a high rating of 4.96(5 is the highest) I got waitlisted after Checkr decided to consider the charge that was there in my background when I first got approved. Having said that, my hopes of the future with uber, is out. As well, support, and praising their company. It is simply a get rich scheme they tried on us general population that’s costing them millions of dollars due to lawsuits, not really being covered by their ride share insurance while technically it’s illegal for us drivers to use our vehicles without our own commercial insurance. In addition, it’s illegal to use a personal vehicle for business use under a financial loan. If they find out, just like your insurance provider, you will not be covered and held responsible for violation. Please, general population, do not use uber because technically you’re not covered if something happens.
Worst Customer Service and disloyal company.
by Marouba on 2019/12/11 12:14
I have been using uber for the last four years. I don’t own a car by choice. I used to use their service all the time from shopping to going to the airport. Basically they were my chauffeur. I had no issues and everything was just great. Until about two months ago, they charged my corporate card instead of my personal card. I contacted them to change the payment method, so they charged my personal card and refunded two out of four charges. So I had two charges that were in two different card. I emailed them at least ten times to refund my corporate card or otherwise I was going to risk getting in trouble with my company. Two months later and no refunds. I emailed and emailed so many times and still no refund. I wake up one morning to an email from Uber telling me that my account is suspended due to a policy violation ( these people are a joke).i guess they did like that I emailed so many times for MY HARD EARNED MONEY. Lyft have been sending me emails to ride with them for a huge discount but I kept using Uber. I have spent so much money with Uber, you would think they will show so type of loyalty too. They did not just lose my business now, they also gave their competition a new loyal customer. I am also making sure that everyone I run into know how disloyal and rude they are. My friends, family and co-workers all switched to Lyft. One customer at the time. THANKS LYFT.
Left me stranded too many times - unreliable!
by AppVoice2016Research&Journ on 2018/09/19 12:32
I’ve used uber hundreds and hundreds of time and never had a problem until two months ago - now I constantly receive an error message saying “OOPS SOMETHING WENT WRONG” “there’s and error processing your request” “please visit in-app help for assistance.” I’ve googled this and many people have the same problem to which they’ve been offered no solution. For me, I trusted uber before because it was reliable. I had a major injury this year and couldn’t walk. I relied on uber for transportation which I can’t do anymore. So many times this app has left me stranded and I had to look for a bus or black cab. So many times this app left me stranded due to this error message so I was late getting to where I needed to go. Uber, you need to get this sorted. The whole point of your app is reliability and convenience. I don’t have time to do in app help which we all know is not going to fix the problem. I just need a car that will be there when I need it. How hard is that? Anyone know of a competitor app in London that I can use as a back-up in case this app fails again? One last complaint. Sometimes my app screen goes totally white and I can’t see when the driver is arriving nor do I have any of this details. So I’m waiting and will miss him and won’t be able to contact him but still get charged by you. No okay. Please fix your bugs.
Uber used to be good
by Omer Music on 2019/06/03 17:46
Since the “short walk” reform Uber had just made us customers pay the same money for lower quality services. UberPool makes you walk even if you don’t want to. Sometimes it gives you the option to pay almost $2 more to get a door-to-door service which makes it about the same price of getting an UberX so it loses the purpose of booking a Pool. I remember when you just initiated the new UberPool system, you told customers that it will decrease prices. What we actually got is the same prices for having to walk to get an UberPool which doesn’t bring you on time to where you need to get. Driver arrival times are misleading, destination arrival times are misleading, and us customers just keep cooperating with inflating prices while the service we actually get is worse. It would be more fair if at least we customers could now upfront that we get worse service and have the option of reaching a better decision whether we should call an UberX or a Pool. If the ETA of the driver is said to be 9 min, it cannot arrive in 20min (assuming he didn’t have any unexpected obstacles in his route) and if the ETA to your destination on a Pool is a window of 20min but it actually takes 40min to get to your destination, you should notify the rider upfront on the actual time window of arrival so he can reach a smart decision whether he wants to use the service or not. We want the old UberPool back and we want honest ETAs.
No Way To Help Uber Improve
by active frustrated rider on 2018/05/12 01:22
I’m a very active Uber rider (up to 100 rides per month) for at least 5 years. In general it’s been a good experience. However, I see all sorts of issues with the way the app works. I’d love to be able to provide this feedback to them in the app and help them improve and avoid several situations where they’ve been unintentionally making it more difficult to use. There is no way to contact Uber to let them know these things. As a result there have been issues that have existed for years and create annoyance on a weekly basis. This is not the type of customer centric experience I’d expect. One of many examples. When booking a ride to the Atlanta airport, the app only displays the first characters. These are Atlanta Hartsfield-Jackson... then it gets cut off before being able to select the only information that really matters - which terminal? As a result, ever ride defaults to the international terminal. Every passenger and every driver I’ve talked with about this has experienced the same problem. I’m sure this happens thousands of times a day. Probably worth the minute it would take to fix this. This App Store feedback is the only way I’ve found to actually communicate this to Uber. That’s just scratching the surface. My suggestion is that Uber actually figure out a way to pay attention to and act on their customers suggestion.
Overcharged
by Surge Charge on 2020/08/13 11:31
My car had broke down and i needed a ride home, the tow trucks are not giving lifts to people right now because of Covid so I obviously turned to Uber. It didnt take long to get a ride and my experiences with Uber have usually ran great. But i haven’t used it in a while. Two days ago when i used it, it showed me my upfront fee being around $30 for a UberX everything went great. After the ride had completed tho, i was unexplainably charged a “Surge Fee” that was “ Surge x2.5”? Which was in itself almost $50!!! I dont know why I was charged this fee and was never told about it in the upfront price. They only decided to charge me this after the ride had completed. I tried contacting customer support and its no use. There is no number to call to get their “24/7” live calls with someone from customer support either. I looked it up through google and it was just an automated message that hung up. Even on their website, i asked for help and all they had was use the help section in the app and click this link.. there was no such link. I did get to send a message through the app asking why was my total changed or updated. I only got an automated response that was no use. Totally disappointed and feel cheated. Cant believe i had to pay a fee that was almost TWO TIMES MORE than the actual ride itself. Id figure even after all this time there would be someone to help out in this kind of situation.
Put my account on hold and won’t tell me why!
by S.95Nd on 2019/01/23 16:32
I use uber almost every single day and I spend lot of money on it. Why? Because I thought it was the most convenient and reliable choice out there. But I guess I was mistaken. I’ve had lot of great experiences with them and to be honest, they have been very quick at resolving my issues. However, last week, I just received an email from them saying that they were investigating a report from one of my recent rides, so my account would be on hold in the meantime. I wrote them three times to ask what was going on and why I was being investigated, but I never heard back from them and usually they are very quick at responding to emails. I just think this is very unprofessional on their part as they should be able to give the reasons why they decide to put my account on hold. But it’s not fair on my end because I might be accused of something I did not do at all because I use UberPool most of the time. So a driver might report under my name, something that a different rider did because they don’t know who is who most of the time. I don’t mind the investigation, but at least tell me why before you put my account on hold. This is just very disrespectful and I guess after this, I will never use uber again and you just lost a very loyal customer.
It’s a joke
by Kiddkyler on 2018/05/18 21:49
Yeah, they get you from point A to point B, but it’s not really worth it they let practically anyone drive half the time the drivers cars are either really small and smell or the driver doesn’t speak English enough to communicate with you... since I live in the city of Las Vegas any time any major event is going on they surge the prices through the roof... plus on top of all of their flaws I’ve had some of the worst customer service lol There’s no actual people to talk to if there’s a problem everything’s all done through the app. I’ve had an uber driver pick me up and he was drinking with an open container in his car and after I reported him to the police then uber, uber refunded me for my $5 car ride and said sorry... nothing more which I found ridiculous! And if you leave an item in an uber on accident apparently uber doesn’t care. Lol I called the driver and asked him if I left it and he said yeah and I asked how to get it back and he told me to call someone who cares and hung up then blocked my number then after I filed a complaint with uber they said they weren’t responsible for lost items since drivers are contractors, like you’re joking me right? In my opinion uber should have done more of an investigation into the lost item and maybe even ban the driver from driving and same goes for the one who thought it was okay to drink and drive and work... Honestly I would never use uber again if I didn’t have to!
Uber has my address pinged at a business next door on Greenville
by MommaJules13579 on 2021/07/07 16:59
I’ve had drivers drive all around my subdivision trying to find my house. I even have had them in the WRONG CITY!!!! While in a car one night with a great driver he tried to see if his GPS would take him to my house. Instead it did the same thing taking him to a BUSINESS facing Greenville instead of my home address facing my street name. He did not know why all of the drivers were getting it wrong on their end bc he read off my correct address to me so it’s right in the system but the GPS will not take them to my house!! The business it takes them too instead of my house is new. Not sure if that has something to do with the mistake. I have to text them every time telling them they are driving in circles around my subdivision then give them my correct address again. HOW TO FIX THIS???? Also as a warning….if you are not familiar with the area you are riding, drivers who are not honest can drive you the longest way possible to get you to your destination just like taxi drivers do if you are in unfamiliar location. That causes you to get huge charges. So get on your google map and tell them what road to take you on. This way you are in charge and won’t get overcharged for site seeing when you don’t want to site see.
Wet & Tired
by TIRED, WET AND DUMPED BY UBER. on 2019/01/20 18:50
I used Uber Jan 12 after returning from a trip. Coming to Atlanta can be hectic by itself due to constant construction and changes. Needless to say I use Uber when returning home. Not anymore. They moved the pickup area!!!! It was raining and cold. I had gone to the original pickup sight to catch my ride. The pickup area had changed. Now I’m running with my bags and other things in the cold and rain trying to get to the new spot. I’m letting the driver know I wasn’t aware the location had changed and I was on my way to the new location and would arrive very shortly. I received a notification my driver had cancelled my ride. I got to the new location right after receiving the notice. VERY UPSET, TIRED AND WET. He chose to cancel me and pickup someone already there. Well here’s the devastation. I had to request another driver to get home. So now I’m paying the actual driver who took me home and discovered I’m paying the driver who cancelled me as well. TWO CHARGES. That’s ridiculous when I was Minutes away. As for the driver it is easy to pickup someone standing there knowing you’re going to get compensated for both. A charge from me plus a charge plus tip from the driver you pickup. Not happy with Uber. Will look into LYFT’s customer service rules and driver ethics. If you didn’t know this now you do. Uber can cancel a customer, charge a fee for the driver and leave you having to start the process over again and pay again.
Driver ratings
by Henrythevvxxiii!!! on 2017/11/19 02:49
NYC drivers with lower than a 4.7 rating should be placed on temporary probation. Drivers with lower than average ratings are a risk to the company profit too. I’ve been treated rudely, ignored, and basically told by some drivers, they dont want to follow the customer recommendations or request navigation route.. With all the cultural differences in drivers, some drivers don’t want to listen to women & I honestly don’t want to get in a car with a driver with low ratings. Please ask drivers to maintain clean cars, I shouldn’t have to sit on another mans trash. Please ask drivers to ask customer if AIR conditioning and no music/music is ok. One driver didn’t one to turn on music for a 45min ride, I was losing my mind in the awkward silence. All Uber drivers should have iPhone chargers for customers. Uber drivers should not stare down women in the rear view mirrors, or turn ALL the way around while driving to flirt with customers— there simply should be some company rules for workplace harassment inside the Uber car. There should be a feature in the Uber App that allows customers to indicate if / when they are rushing to a destination, so drivers can know in advance if they need to drive more strategically around traffic or drive a little faster within the speed limits.
Frustratingly Useless
by Abc123XD on 2019/09/01 23:01
This app is so utterly useless every time I try to use it. It is at available in many areas outside of major cities which, is understandable I suppose. However, the maybe five times I have used to I have encountered several drivers who just don’t seem capable of doing the job and the customer service always seems to want to place blame on your somehow. A few incidents I recall quite well was one where a driver drove past my location and to the destination without ever picking me up and then reported the job as completed. Another when the driver cancelled the drive mid route when he hit traffic , and then the support teams response was “ If a trip is cancelled for any reason you still must pay the cancellation fee” and after that debacle and arguing they eventually refunded me, and lastly was when I had a flat and parked and ordered an Uber to come pick me up - my driver only spoke Spanish and was driving around my location but not getting to it. I sent her a description of my location to help which she presumably could not read because she responded “I’m here” in Spanish after opening the messages and being no where near the mapped location. Then I responded to her the same description but in Spanish ,which she read, and then promptly cancelled the ride. Then I had to fight with customer service for a full refund. This app and its drivers are more of a hassle than it’s worth.
Generally a big fan of Uber - few things to think about
by thoughtsandreviews68 on 2019/06/25 13:07
I use Uber almost every day and find it a huge help in getting me places I can’t during a hand injury, which makes driving tough. That being said, perhaps Uber can provide some guidance to drivers to not start a ride before the passenger gets to the car (I have had a frequent increase in drivers starting the ride when they arrive even if I’m still walking outside from my building or stuck in an elevator for an extra minute). This is tricky because the app stresses checking the license plate before getting in the car, but if the ride has started, then I can’t confirm the make/model of the car and the license plate. As a single woman hoping into stranger’s cars, I like being able to confirm that I’m riding with the right person before entering their car. Could you please provide guidance to drivers not to start a ride before the person gets in the car (ideal option) or add car info so that it is easily accessible once a ride has started so that if they do, I can still confirm I’m in the right car (back-up option)? It would definitely make me feel better being able to confirm, especially now that the app pushes confirmation of license plates so much.
Terrible Customer Service
by ashmash93 on 2019/02/17 18:58
I received a gift card for $20 and shared a ride with my sister 2 times. The first time the gift card paid for my half and the second time the gift card should have paid for my half and then another payment method cover the remainder. On the second ride, my sister (who had also received a $20 gift card) was able to use what was left of her gift card balance and her backup payment method was charged the remainder. My backup method paid the entire trip and my gift card balance was not used. When I submitted a request for Uber to look into this, I was told that you have to purchase more Uber cash to use the remainder of the gift card. This would not be a big deal if my sister - who in the exact same situation - would have had to have purchased Uber cash to use hers. Obviously this is a lie since it worked for her. I was then told that due to my issue my gift card balance would be refunded to me and to provide a mailing address. After a month had passed I followed up on this and was told that I cannot get a refund for my gift card and the prior employee had lied. Now, I am being told the same story that you have to purchase Uber cash to use a partial gift card which is back to the same lie I was told in the beginning and can prove wrong based on my sister’s half of our shared receipt. This company has no idea what they’re doing and can’t keep their lies straight.
Honest uber driver!
by Aperez2013 on 2019/02/02 08:42
Just when I thought this World lacked good and honest people, I met a driver named simply “Ever” he was a nice and personable and talkative and just a genuine person. After dropping me off at my home I realized I had left my cell phone along with my credit cards in his vehicle! Right away I asked my wife to call my phone and “Ever” promptly answered. He knew the reason why my phone was ringing off the hook and he answered. He was not very far from my location and imidiatley returned the phone and wallet back to me. I am so appreciative to him and the person that informed him of the possible lost phone in his back seat. So not only do I want to thank Ever but also the person the informed him of a lost phone and wallet tonight. THANK YOU UBER, THANK YOU “EVER” and thank you to the person who actually informed my driver that someone had left their phone and wallet behind. It’s hard to find more honest people now a days and when you find people like this it gives you hope and makes you recognize that there are still very good and honest people still in this world! So Thank you Ever and the person who informed him of my loss tonight and thank you for your honesty. May god bless you🙏🏼🙏🏼👍🏼😳
Thank God for Uber.
by reverend moon beam on 2019/09/17 21:18
I have had a stroke and I lost all my side vision so I cannot drive no more and I rely on my wife to drive this last Friday she collapsed from a blocked bowel. And I had no way to get up to the hospital and back or for that matter to go anywhere that I needed to go. I had no other options available to me no one to drive me places I needed to go but my daughter had set me up with Uber and I have all the independence and mobility I need with just a touch my phone. My license is not that important anymore in fact Uber is even easier than driving I will be able to get into a warm car in the winter and a cool car in the summer and I am no longer worried about needing to go somewhere and not being able to drive. Uber has been a lifesaver for me literally and has given me total independence from having to depend on anyone else me and my wife will be using Uber a lot in the future and and the price is extremely reasonable I don’t write these things very often in fact I don’t remember ever writing a review but Uber has provided me independence to go anywhere or do anything without having to pay car insurance or car repairs or car payments. I am so grateful for Uber.
Better customer service please!
by Barcaalex10 on 2018/07/05 18:52
Uber was the ridesharing app that I used from a day to day basis. The Uber app itself was very easy to use, the fares were very reasonable and the drivers were very friendly and understanding (for the most part). Unfortunately, although Uber was my go to ridesharing app, there became a time when I was charged a different amount for a trip in which I had paid the amount fully beforehand (the fare was shown and I agreed to pay with my personal debit card). I was shown a price upfront of $7 and later I received a notification from my bank that I was charged $33 from Uber in which I was very confused and a bit fustrated. I tried reaching out to Uber Support upon their app, but it was a painful experience. The messaging system itself is automated so I received the same response over and over without much help. It asked me to pay the “Outstanding Balance” on my account in which I did, first using a relatives card and later my girlfriends. Yet even then, my account still read “outstanding balance” and BOTH my girlfriend and relative were charged the $30 with my account still being blocked. I then decided to simply delete the app but Uber did not allow me to delete it. I now cannot use the Uber app and I am completely blocked away. Support was absolutely terrible, they stole my money and honestly did not help at all.
Some Changes Needed
by G4DJ3TMAN on 2018/04/09 21:18
As a driver for uber, i constantly hear from passengers how difficult it is to see what kind of vehicle is picking them up. I have used the passenger app myself and i can attest to the fact that the color and picture of the vehicle along with the license plate are so miniaturized that they are difficult to see. Not to mention people with visual disabilities and color blindness will find it even harder to know what color car is picking them up. I’ve had new users show me the app and i have had to explain to them how to navigate and see the driver’s details including type and color of the car. From a passenger’s stand point, it would be most helpful the screen is divided into rows; right side for the map and left side for the name, vehicle type, color and license plate or vice versa in block letters for easy visibility. Also it needs to say what color instead of showing the color. For passenger’s whose phone battery is running low while they wait for the driver to show up, the constant use of location service which is a battery killer should be changed to maybe every 1 minute for example if the driver is 7 minutes away from being constant. This will help the passenger as well as the driver as it will post the most accurate and recently updated location.
Unreliable! (I gave 5 stars so my complaint appears on top)
by uber bad service on 2017/11/17 23:12
Dear Uber, I am really annoyed by the services you had given me. When i called for a ride (like this one) you made me wait for my driver for 8 minutes, then you kick off my driver (when he is just 1-2 mins away) and give me a new driver which i had to wait again for another 7 mins! That was past 11pm and i was waiting in the dark, cold and agitated! These didn’t just happened once! Most of the time it’s when i am in a rush. One time you gave me 3 drivers (kicking off the first two) that made me wait for more than 30 minutes to finally picked me up. The thing is, you kick off my previous driver after you made me wait that long and he is just a minute away. And you didn’t even compensate my wasted time and no promotions at least to compensate me. You only gave $2 compensation when the driver arrives late (from your estimated ETA) at the destination. I am going to work. What excuse do i give my boss? That the Uber app is unreliable? And does the $2 compensate for the late arrival excuse at work? No! Why can’t you do your job properly? And why don’t you list all the supposed to be driver that you kicked off at my history so that there’s a better track and explain why you kicked them off? obviously that driver didn’t cancel me coz he is just a minute away to get me! You are useless and unreliable! Very bad service! From unsatisfied agitated rider.
Not reliable
by JeffTNYC on 2021/08/22 23:22
Today my girlfriend had to go to the vet with her cat, she had a vet appointment. If she does not show up she is charged. She ordered an Uber and one after another 5 total Ubers drivers canceled on her and she had to walk over a mile to the vet carrying her cat, supplies and pet medication. Why aren’t Uber cars more reliable?! Uber cars need to be told the destination before they accept the job. I heard that Uber car drivers are sent a job, click accept and after the fact learn the destination. At this point they simply cancel if they don’t want to go there while the person who ordered the Uber has to wait an additional 10-15 minutes for another Uber car and is charged a cancellation fee. If you have an important time sensitive meeting or doctors appointment like we had you are up the creek. What kind of backwards thinking is Uber using?! We have also had issues with Uber drivers picking up in the wrong location. We provide the exact address where we are and they are way down the block where we can’t see them. Has Uber not heard of addresses and geolocations going by the phone? The Uber programmers need to find a better job and new developers hired. The very next time I am in a time sensitive situation I am video taping the entire process from start to finish on my iPhone and uploading the video to social media for all to see.
Unexplainable fare charge
by niarevelina on 2020/01/30 19:03
I take uber at least 3-5 times a week to get to work and for the past 5 months, everything has been great until yesterday. I took an uber pool and I rarely check the uber app after getting into the car. We picked up another passenger and I got to my destination no problem. But then I got a notification from my uber app saying the driver has cancelled which makes no sense since I already arrived at my destination. But according to the app, apparently the driver never started the trip. Which makes me wonder how she knew to pick up the other passenger. But that’s not my problem, my problem is that it is the driver’s fault for not starting the trip. Yet somehow, I got charged for $15: $5 for cancellation and $10 for the trip. Which is just unbelievable, this was an uber pool, so the price was shown to me before I booked it and it was $8 not $10 and I can’t even get started on the cancellation fee because I never cancelled the trip. And how about the driver picking up another person despite not starting my trip? She was possibly driving for uber and lyft at the same time. And when I try to click on “review my cancellation fee” it says I can’t because it’s already been reviewed. I am just beyond livid. I want my money back, uber, this is unacceptable
One out of three try’s.
by kapaau keith on 2018/11/14 07:50
I’ve tried to use Uber three times. First at home in a slightly rural area. There were no Uber drivers available and I had to use a conventional cab. No ride no stars. The second time traveling in Brisbane Australia from a residence to the Brisbane Transit Center in downtown Brisbane. Uber worked great. Five stars for this ride to the public transportation center of the city. When we arrived back at the Brisbane Transit Center three day later and needing a ride to the residence, we again contacted Uber. We described where were, under a very large sign stating Brisbane Transportation Center including it’s street address. We got a text from our driver to verify location, and we agin texted our location, address, and location under the very large sign at the entrance to the transit center. Three days earlier we had been dropped off about 30 meters from where we stood on the same side of the same street by the first Uber driver. The potential driver responded with a thumbs up. The app indicated he was less than a minute away. He called a moment later and my wife again explained to the driver our location. My wife said he was difficult to understand. After about 15 minutes of waiting we got the Uber cancellation notice. We called someone else (not Uber) who spoke English and new exactly where we were. Five stars to someone besides Uber.
Poor customer service
by Sydneyhatesapple on 2017/10/05 19:21
I recently took an uber pool. The route was all over the place but I never complain because you get what you pay for: crap service. Toward what should have been the end of my ride, we picked up another rider. The GPS was directing the driver to drop off the other rider first, which would mean going past my stop. After having been in the car for about 40 minutes (usually 25 by pool at most) I was ready to get out, so I asked the driver to stop and let me out. The driver ignored me and kept driving. He headed further away from my stop, so I sat there stunned that he didn't let me out and not wanting to get dropped off even farther from my house. He went past the other rider's stop and had to get turned around to drop me off. I told the driver exactly where to stop and he went past it. I said just stop here and his car kept moving, so I yelled, let me out! Stop the car. He stopped and I got out. I wrote to customer support and their response had nothing to do with the fact that I felt unsafe but rather the perils of taking pool. I thought it was a joke. They explained my fare would not be adjusted. It's not about the fare! Let people out of the car when they want to get out! I will not being using uber anymore. I felt trapped and uncomfortable. My genuine concern was met with an automated response. Glad to know nothing about uber had changed. The safety of their riders is not a priority.
Needs some improvements
by #1WeirdAlFan on 2017/10/17 11:37
I want to say that I have only had one major issue with Uber as a rider and I personally like Uber. However, I still think you need to improve the service. First, the location feature for the rider is subpar to me. I use Uber a lot to drive my to college and I have to put in a specific address just to have my drive take me to the part of the school I need the drive drop me off. It would be a lot easier to have a satellite view of the map give the drive an exact location of my destination. Second ,you are now starting to charge all these ludicrous fees such as the waiting fee if my driver has to wait more than two minutes at my pickup location. I understand that having to make the driver wait on me when I sometimes have to get ready when I should have done that before the driver arrived at my location is rude, but Lyft doesn't charge me a waiting fee. Third, I do not like the rating system. The idea that giving anything less than five starts automatically assumes that the driver did something wrong. If I give a driver a four star rating you assume that the driver must have done something. When I give a driver a four star rating I am telling the driver that I enjoyed the drive. I do not imply that I had a horrible experience with an Uber rider.
Just overall bad experience
by letaviv on 2019/12/11 18:46
I love the idea of ride share like Uber or Lyft. Sometimes it’s way more affordable than cabs. However, I have not had a good experience with Uber. Over two years ago I was in NYC and was waiting for the driver forever who never came so I had to cancel the ride and wait for another driver. Got charged some fees which after some digging for customer service (since they make it so inaccessible) I was refunded in the form of store credit. Well years go by I try to log in to my account and it asks me for the first six digits of my card and there is no way to overcome that step to log in. My card expired years ago! Was I supposed to hold on to it? Anyway, now I’m unable to log in to my account and when i send the message to them it asks me to verify my email by clicking on the link sent to my email otherwise they won’t process my request. Cool. Well when I click on the link the server is down so I cannot verify my email so my messages to support aren’t going through. I cannot log in to my account or create a new one because it is the same phone number and there is no phone number to contact them. Thank god there is Lyft. Even though it is a little pricier than Uber, I guess you get what you paid for. Honestly, Uber was cool when it was the only app , now there are so many alternatives so if I were you , go with a better alternative. Uber went downhill :/
Uber customer service is super incompetent...
by totallytang89 on 2020/02/16 12:59
I recently moved to Costa Rica and my number changed. Uber blocked and disabled my USA account the day arrived because I couldn’t verify my number because I don’t have service in Costa Rica. I later got a Costa Rica SIM card and opened a new account... but I can’t get ANY payment method to work... not a single credit card or bank card... not my paypal or an Uber gift card I bought just to see if it would work.... now someone from Uber said they would consolidate the accounts and fix the problem so I don’t lose my 25$ gift card... that sounded great until I got another email saying they had disabled my account... after a “through investigation” because I violated terms of service....which I didn’t do...all I wanted was to change my email and it’s turned into a month of stress and lost money.... I have been communicating with them for days and they kept making useless suggestions about restarting the app or waiting 12 hours... some such nonsense.... today was the first day I thought we’d gotten somewhere.... greezzz..... and I’ve asked 5 times for a customer service number and I keep getting no a chain email about how they disabled my account because I broke their terms and services which is crazy because I’ve never even used Uber and they blocked my account for no reason... they are terrible.... and their customer service is awful....
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All Versions
4.0
1,272,789 total
 5
1,054,145
 4
84,502
 3
31,961
 2
19,800
 1
82,381
Current Version (3.475.10002)
4.0
1,223,172 total
 5
1,030,767
 4
81,587
 3
30,144
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17,596
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Version History
More...
Keyword Volume Hits KEI Rank
taxi
15.58
39
5
ride
12.36
31
cab app
9.94
3
cab service
54.10
3
car service app
0.00
2
uber app for driver
54.34
2
uber panama
0.00
2
uber
287
1
hoover taxi
0.00
taxi limo
0.00
trancit car
0.00
black car service
0.00