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App name
StubHub: Event Tickets
Description
StubHub is the world’s top destination for ticket buyers and resellers. Prices may be higher or lower than face value. Buy and sell event tickets on the world's largest ticket marketplace. Over 10 million upcoming live sports events, concerts, theater shows, gigs and tours are available. StubHub recently ranked #1 in Newsweek’s America’s Best Customer Service 2019. Download the stubhub app today for amazing experiences right at your fingertips! Buy baseball tickets, football tickets, concert tickets and more from the day they go on sale up until the day of the event. Change of plans? Easily sell your tickets right from the app. Every order is 100% guaranteed, with customer service all the way to your seat. Get a coupon worth 120% of your original order if an event is cancelled. TOP REASONS TO DOWNLOAD THE stubhub app: 1. Simple and easy: Buy and sell tickets in only a few taps 2. StubHub FanProtect™ Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If an event is cancelled, you will get a coupon worth 120% of your original order. 3. Find the best seats: Virtual 360-degree views help you find the right seats stubhub app FEATURES: FIND THE BEST EVENTS ● Search for events by category, your interests, or location ● Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more ● MLB tickets ● NFL tickets ● NCAA tickets and more ● Concert events: Let the fun find you with event recommendations based on your Spotify account, Music Library and favorite artists ● Artist and venue info: Listen to iTunes song previews, read artist bios and get Yelp tips for things to do nearby FIND THE BEST SEATS ● Interactive seat maps: See the view from the seats virtually before you buy your tickets ● Virtual reality view: Get an immersive, 3-D view from your section for selected venues ● iMessage: Share and vote on seats with your friends using iMessage NEVER MISS A GREAT EVENT ● Favorites: Add your favorite artists, teams and venues to discover upcoming events ● Fun with friends: Discover and share favorites and events with your friends MANAGE YOUR TICKETS AND LISTINGS EASILY ● My tickets: Track your orders, view your mobile tickets and get ready for your next event ● Sell section: List tickets, manage your listings and view your sales ● Mobile tickets: Get into events with your iPhone – no need to print (available for selected venues) SPEED THROUGH CHECKOUT ● Apple Pay: Check out quickly and easily with Apple Pay Buy and sell tickets for: New York (Giants, Jets, Yankees, Mets, Knicks, Brooklyn Nets, Islanders, New Jersey Devils, MetLife Stadium, Citi Field, Yankee Stadium) Los Angeles (Chargers, Rams, Los Angeles Angels, LA Dodgers, Clippers, Lakers, Anaheim Ducks, Kings, Memorial Coliseum, Dodger Stadium, Staples Center) Chicago (Bears, Cubs, White Sox, Wrigley Field, Soldier Field, United Center) Philadelphia (Eagles, Phillies, 76ers, Flyers, Lincoln Financial Field, Citizens Bank Park) Dallas - Fort Worth (Cowboys, Rangers, Mavericks, Dallas Stars) Oakland (Raiders, Athletics, Golden State Warriors, O.co Coliseum) San Francisco (49ers, Giants, Sharks, Levi's Stadium, AT&T Park) Washington, D.C. (Redskins, Nationals, Wizards, Capitals, FedEx Field, Nationals Park) Boston (Patriots, Red Sox, Celtics, Bruins, Gillette Stadium, Fenway Park, Boston Garden) Phoenix (Cardinals, Arizona Diamondbacks, Phoenix Suns, Coyotes) Detroit (Lions, Tigers, Pistons, Red Wings, Comerica Park, Tiger Stadium) Minneapolis- Saint Paul (Vikings, Twins, Timberwolves, Wild) Miami (Dolphins, Marlins, Heat, Panthers, American Airlines Arena, BB&T Center, Marlins Park) Denver (Broncos, Colorado Rockies, Nuggets, Avalanche, Sports Authority Field) Festivals and Concerts (Elton John, U2, Lollapalooza, Bruno Mars and more) GET IN TOUCH WITH US Website: www.stubhub.com Twitter: www.twitter.com/stubhub Instagram: www.instagram.com/stubhub Facebook: www.facebook.com/stubhub
Won’t give me my money back
by Alskdjfhsvs endive d on 2020/06/30 17:43
DO NOT USE STUBHUB. I have tickets to a baseball game on April 5th that was canceled because of coronavirus and I still have not received my money back. They are now telling me I can expect it back in September, 5 months after the games and 7 months after I purchased my tickets. this is completely unacceptable.
Terrible
by Savage Zirk on 2020/06/29 18:35
You guys are the worst. A stingy business model especially through a pandemic my concert has been rescheduled twice and is now a year out but instead of letting me get a coupon or money back “ policy is that the show must be cancelled “ trash. How you treat people speaks volumes we know where you guys stand.
Excellent Service
by Claude Esperanza Travers on 2020/06/28 18:13
Lower prices and great service .
Won’t refund money
by lmd1957 on 2020/06/25 23:05
Purchase tickets to Lifehouse and googoo dolls in July. Lifehouse isn’t coming anymore. Date has changed to August. I can’t make it. I want my $200 back. Seems like only option is to try to resell. Not fair. Not right.
No refund
by Bible App is a Godsend on 2020/06/24 23:54
Super angry Stub Hub is not giving refunds due to cancelations like other ticket vendors! I just used the credit to purchase NFL tickets so hopefully they won't get canceled!
be careful!!!
by ifhxdjkd on 2020/06/24 00:07
i bought 2 bts concert tickets in jan 25 then the concert got cancelled bc of the pandemic and their only response is to sell the tickets.Who would waste almost 600 dollars for a concert during this pandemic??? the concert is probably getting canceled and i’d rather just get my money back:/
No refund
by Citadel man on 2020/06/23 18:28
Avoid buying tickets from them. Won’t refund for cancellations
Review
by Street193 on 2020/06/22 00:11
Go Broncos!
COVID-19 shows real colors of StubHub
by omardizzle on 2020/06/18 19:29
I never write any reviews but! I bought two tickets for Coachella and the event is CANCELLED and StubHub is claiming that the event has been RESCHEDULED. There for StubHub won't refund me. You can bet that I am NEVER using StubHub again. Such rats
Horrible job handling Covid-19
by Lukeypoo_osu on 2020/06/18 19:01
Stub hub has taken no responsibility for the impact of Covid-19 cancelations on ticket buyers. Events keep getting pushed out. They won’t give you a refund and say “you can resell your tickets” TICKETS THAT WILL NEVER SELL to and event that will never happen. Horrible experience, so not trust them with your money.
Absolutely the worst
by jq233333 on 2020/06/17 14:53
I bought tickets to lovers&friends festival back in February before the coronavirus and stay at home order I called asking for a refund and they wouldn’t give me the refund. They said I need a valid reason and now can’t get the refund at all. And concert got cancelled and instead of giving the option to get a refund or give a coupon like other places they gave me a coupon. Never using this useless app to buy tickets again
Fan guarantee is worth zero
by cant post negative review on 2020/06/15 23:24
I like how the fan guarantee can be changed after your purchase. Zero chance of refund for cancelled shows that are rescheduled more than a year out.
No refunds
by nsiendnd on 2020/06/15 20:33
I will never use stubhub again! During all this pandemic stuff they offered me a 120% coupon for my game that got cancelled....I owe people money for that game. For a concert that’s over a year away, my only choice is to resell the tickets....but I won’t even get the money from reselling the tickets until 5-8 days after the event happens. So therefore I wouldn’t get my money for over a year! And then the tickets would have been sold twice!
Liars
by Ivan Flores on 2020/06/11 05:16
Purchased 1600 dollars worth of tickets, show got cancelled, I paid for a group and now they won’t refund me since show for cancelled. Never again will I do business with stubhub.
Customer Service
by BadAssBillySun on 2020/06/09 03:47
If a show is postponed. Customer should receive their rightful refund.
They been erasing our reviews thanks stub hub
by Alexswif on 2020/06/02 15:36
Works way to buy tickets outside the states , hire them if you want to loose your money.
Dishonest company
by Nick23155 on 2020/05/28 21:32
Will never utilize again due to poor handling of refunds during pandemic. Company states refunds will be given and then stops refunds. There is no fan promise or fan protection. Customer service lies and when disputes with credit card companies are made due to Stubhub lying account is closed as retaliation. Buyers beware going forward.
Shame on big business for taking our money
by texasfury93 on 2020/05/22 13:09
COVID-19 has cancelled a lot of our plans. Stubhubs new policy to only give buyers 120% credit to their account through the end of 2021 isn’t good enough. This pandemic is going to last well into 2021 and events as they were aren’t going to return to normal any time soon. Stubhub should be offering FULL, CASH REFUNDS to buyers who want one. I will not be purchasing tickets from stubhub in the future, as long as my money isn’t reimbursed. I expect thieves in the US government, but their companies should at least provide customer service.
Use another ticket app
by ajf1212 on 2020/05/19 22:22
Don’t use stubhub. I bought tickets for a concert that got rescheduled for a year later. They don’t offer refunds for anything! Only option is to sell the tickets after you already paid a service fee to purchase the tickets. Then they also want to charge you another fee to sell the tickets. Bunch of crooks
No refund of cancelled show
by hdgdbend on 2020/05/15 23:05
I bought Lady Gaga show ticket with fund from bank however the show gets cancelled. Stubhub only refund coupon code for the amount I paid for the tickets with expiry date 1/1/2022. No refund to my bank account and swallowed my money :(
Did not get refund
by Homeslice2145678901 on 2020/05/15 16:04
I purchased tickets back in March for a Cubs game. The game is now canceled and MLB is issuing refunds. I go to get my refund from StubHub and they are only issuing vouchers for 120% that expire in December 2021. It’s sad they are not giving people their money back in the wake of the Covid19 pandemic and one of the worst economic crisis. Will never use them again.
Great and fast service
by JSmoove17 on 2020/05/15 02:24
It was extremely easy to use this app.
Horrible Service
by DJF2030 on 2020/05/11 18:39
Stubhub is not only a horrible app but a terrible service. They will take money from your account without authorization and say that it is policy. The app doesn’t provide options to make buying or selling tickets easy at all. Terrible
DONT USE STUBHUB
by leehnai on 2020/05/11 05:49
Rude customer service. Buyer and seller protection are both a joke. They’re all about the money.
Will not use any other source!!
by Hollieq76 on 2020/05/09 23:24
I have used stub hub many many times now my team stadium and others as well they are amazing and I will only use them now!!!! Always good seats pretty good prices!!!
Great App
by ticketseller1 on 2020/05/09 21:33
Easy to use no hassle good prices
Stealing from customers
by Oscossch on 2020/05/06 13:13
During this pandemic, stubhub stance has been laughable to say the least. They’re still not refunding money from baseball games that never took place and already claim they will not refund NFL games in case they’re cancelled unless state law requires them to. There are plenty other options for tickets, don’t even bother downloading this one.
HORRIBLE
by stubhater on 2020/05/05 15:12
I will literally never ever use stub hub again!!!! I have waited over 3 months for the money for selling the tickets and each time I called the check on the payments. Customer service was rude! One hung up on me after saying “well there’s nothing I can do, call your bank or PayPal . I still haven’t received payment my bank said there are no holds and PayPal shows no history of payment being sent from Stubhub. Tried to speak with a manager and they refused to answer my question. Told me they could not give me the reference number to the payment they supposedly sent to me due to privacy reasons! Like what?! Worst company ever.
Very unsatisfied
by bvandyke on 2020/05/04 23:58
My event was cancelled and my tickets are still showing as good
Credits
by angelasuyapa on 2020/04/30 01:49
Having a little finding where my credits
Credit vs Refund
by scutler3 on 2020/04/28 18:45
Was informed stubhub won’t refund my $$ but will offer me a credit for my tickets. I don’t want a credit, i want my money returned to me
Pandemic and no help
by Jk1teach on 2020/04/27 16:46
I’m very disappointed in the way Stub Hub will not help people out during this pandemic with shows being postponed and with payments. It’s extremely disappointing.
No refund!!!
by wudgueit09 on 2020/04/23 15:42
I will never use Stubhub again! They will not offer a refund...just a 120% coupon.
Not the best
by yesyvelaz on 2020/04/21 22:18
Not the best at customer service. I’m still waiting on my refund over a month ago that the concert has been cancelled and called and told me they would refund me 100% but they still keep saying next week over and over again. Never again buying tickets from here!!
Stub hubs guarantee Is a total fraud
by Ben Gree on 2020/04/20 19:08
100% guarantee they said... the customer service was very nice when I called every day for the week up to the game when my tickets were not delivered. That was up until I asked about the guarantee then the nicest lady I talked to turned very rude and just told me I was out the $700 I paid. I spent so much time on my vacation trying to figure things out and in the end I just got terrible customer service that told me the 100% guarantee didn’t apply to me. I would be very careful about using stub hub for physical tickets.
Customer service is TRASH 🚮
by nicknamessss7171 on 2020/04/20 02:39
Tried to cancel my concert tickets months in advance due to this CV-19 issue. The tickets were purchased in December for an April concert with a 20% add on coupon to which I was never communicated with or briefed with an update. Had to waste numerous hours calling in, only to be told sorry not sorry we only care about our bottom line. Will NEVER buy from this company again and wouldn’t be upset if they go belly up for not caring about their customers when they would rather keep their money in their own pockets for months on end.
Buyer Beware
by homosapine alien on 2020/04/18 12:02
They won’t refund your money Even during
DONT USE STUBHUB STUBHUB IS A SCAMMER
by qüëën on 2020/04/17 17:16
After selling my ticket to stubhub they wouldn’t give me the money! They said they will give me the money after the event takes place but the event got postponed and it won’t happen until next year. And they said I need to wait until next year! It’s my money and it’s my ticket why would they even hold it for that long!!!! I sent proof and everything but wouldn’t give me the money! I ask them to give me back the ticket but they won’t let me The reason why I give 5 star is because I want everyone to see this. Please don’t use stubhub Buy the ticket directly from the seller not thru stubhub
Horrible
by aikman72 on 2020/04/13 00:45
Horrible company that doesn't refund your money for cancelled events
Horrible!
by whatever121313 on 2020/04/08 00:40
Stubhub is now refusing to refund customers for cancelled events! Changed policy after fact...do not trust or use Stubhub, other much better services out there.
Refund
by Pete D22314 on 2020/04/07 13:36
We had a contract and your refund policy was clear. If the event was cancelled I get my money back. Now you are saying a credit for 120%. I don’t want that. I bought a game with a contract. And your app shows I went to the game. This is total BS. It is not my fault you didn’t buy sufficient insurance for this eventuality. It is my money and I want it back. Former customer. Vivid from now on
Don’t Buy from Stubhub
by jsc77908 on 2020/04/06 17:39
Chances are they won’t refund you for events that were cancelled. App is also a nightmare to navigate.
Rescheduled Event
by bpwrn on 2020/04/02 18:32
StubHub rescheduled an event but since the event wasn’t cancelled, they will not allow for a refund.
Do the right thing!
by ba199 on 2020/03/31 23:29
My family member has almost $3k in tickets for NCAA tournament. Please know I or my entire family will EVER use your service again if you don’t make this right with a full refund as requested and “stubhub promised”. What a joke!
Terrible customer service
by innoutjoe on 2020/03/30 17:54
This was my first (and last) time using Stubhub. I purchased tickets for a Bill Burr concert that got postponed and subsequently rescheduled due to the COVID-19 concern. The event is now scheduled to occur in June, on an entirely different date than what I originally agreed to when I made the purchase. Stubhub’s policy is that since the event was rescheduled (not cancelled) they aren’t obligated to do anything for me. The only options I have are to pay out of pocket and book flights and hotel to go see the show and the newly rescheduled date, or to sell the tickets on Stubhub. I decided to list the tickets on Stubhub as I will be unable to attend on the new date. I listed the tickets for the EXACT SAME price that I purchased them for. However, with Stubhub’s fees, if the tickets seel (and that is a big IF), I will only received 2/3 of my money back. What a scam, I will never use Stubhub again.
Haven’t received payment
by Amanda7683 on 2020/03/26 03:18
I used stub hub for the first time and sold tickets for a concert that was on the 10th. It’s the 26th and I still haven’t gotten paid. I won’t ever use stub hub again
My money still in processing after a 3 weeks!
by windhgnw on 2020/03/26 00:00
Can’t get my money back and always say sooon.. And the dee is high.
Unresponsive criminals
by ChuckGelband on 2020/03/25 17:19
Give me my money back!
Change of venue date
by faustino lll on 2020/03/24 05:33
You need to allow your customers to cancel when a venue date changes. Selling the ticket doesn’t guarantee the ticket will be sold, even if the price is reduced.
Only transferred 2 of 3 tickets, was turned away
by Ar Ar of the Belmont court Peiserts on 2020/03/21 17:16
I will never use stub hub again! I bought 3 tickets and fell sick. Transferred them to friends the day before . 2 tickets transferred and 3 wasn’t sent until almost end of game. My friend had to go home, SO embarrassing! Never again with this awful company!
No refund!!! Never use!!!
by mit fam on 2020/03/21 14:23
I bought tickets for a baseball game in L.A. in April when we were scheduled to be there on a trip. The whole MLB season is on hold. I contacted Stubhub and they informed me I would not get a refund! They stated the game may be rescheduled at a later date. Of course I won’t be there if it is! Stubhub was of no help!
Rescinded Refund Offer
by Turner1971 on 2020/03/21 01:25
Stub hub had put a post on their web page that an event was rescheduled and if you were unable to attend the new date you could apply for refund. After filling out the emailed form and submitting it, they sent another email stating to resale the tickets myself. They only refund if the event is cancelled. They were misleading in their web post and very inconsiderate when talking to their agent. Never again will I do business with Stub Hub!!!
Very disappointed
by HAW2016 on 2020/03/20 17:59
I’m very disappointed in Stubhub and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, Stubhub is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and Stubhub is fully aware of that. They are just trying to take advantage of their customers. I will never buy from Stubhub again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you. And to Stubhub: do better.
Do not download it
by STACYSTACYCHEN on 2020/03/18 00:42
Bad customer service
Worst Service EVER
by Jenmc025 on 2020/03/16 23:18
I had purchased tickets for a hockey game outside of the state we reside in( our state doesn’t have an NHL team) a month prior to the game. In between that time, I was put on a 5 week travel ban by my doctor due to being considered high risk for contracting COVID19, as well the area in which the area is at is now considered a hot bed of infection and are now starting the process of shelter in place lockdown. The NHL has currently suspended all games, and we can no longer travel at this point in time. Stubhub REFUSES to offer a refund, even with me offering to send them my doctors signed statement and statement from the arena that the game that we would have attended will not be happening, as it’s in two days. We have tried three times to speak with customer service as well as a supervisor and were denied any kind of refund or service outside of Stubhub offering to re-list the tickets for us ( umm re-list tickets for a game that isn’t happening and with all public events being closed??) This experience has BY FAR been the worst customer service experience I’ve ever had. My family and I will NEVER be using StubHub’s services again.
Order 260484299
by NIBSMD on 2020/03/15 21:02
I am never using Stubhub ever again, as a buyer or a seller. You have lost my business forever.
Caesar in the help center
by MichParkey on 2020/03/15 19:44
We had a hard time receiving our tickets purchased the day of the show, but our man Caesar helped us get into the concert with better seats than we could have ever gotten on our own! I’ll always go to Stub Hub for my tickets!
Buyer Beware
by Bill 56425 on 2020/03/14 16:21
Bought tickets to a concert which was postponed due to Covid-19. There is no way that I will be able to make it to the concert on the rescheduled date. Nice scam Stubhub, quick and easy way to make $125 on fees.
Easy
by rokytop2003 on 2020/03/13 21:21
Easiest ticket site to use!
Barf
by EmieHarris on 2020/03/12 22:49
Garbage company
Lsu baseball
by Trabeaux20 on 2020/03/11 22:38
Amazing
Marketing notifications you can’t turn off
by mattjc123 on 2020/03/11 17:46
Spammy marketing notifications are a total deal breaker for me. I only want to interact with your platform if/when it is directly related to a specific transaction. At least give me a setting to opt out of this junk. Will be buying my tickets through other apps until this is corrected.
I hate stub hub
by henie penie on 2020/03/10 22:42
This is the worst app ever i was with my mom at a twenty one pilots concert so excited and when my mom showed her tickets and her phone got scanned it said that the tickets were denied and she had to call them so embarrassing and she was getting so mad and it was my birthday and we were with a friend the only reason this app gets one star for me is cause I have to
Tickets take forever
by Elwood8524 on 2020/03/10 20:30
I bought a ticket on the way to an event, then got an email tickets may take up to an hour to show up. Luckily the nice people at the stadium helped us out. Won’t ever use this app again.
App shuts down
by russker on 2020/03/10 02:19
App keeps shutting down
TarheelSuperFan78
by TarheelSuperFan78 on 2020/03/10 00:14
My go to source for tix. Not a fan of some of the extra fees at purchase but still my go to!!!
Unfair
by corinnevecc on 2020/03/09 20:32
You paid me 42.70 and said you paid me 136 which I never seen then sold tickets and should have received 85 never seen it then sold tickets for 150 you charged me fee then another fee I never seen for 8.75 I hope that flyers hook up with a fair company because stub over charges throws in charges that make no sense basically ripping people off!
So Easy to Use
by Wil_Hernandez on 2020/03/09 11:24
The title says it all. Although the fees are high.
Yoooooo😯😯😯
by Mike Mike15 on 2020/03/09 06:06
YOOOOOO!!!! Stubhub is so dope
Horrible
by Rountre22 on 2020/03/08 15:18
Horrible
Don’t buy Tickets Here
by Pie forever on 2020/03/07 22:32
This is a no cancellation stuck with tickets you don’t want but can sell and loose money. Spend the extra and just buy directly from ticket master or Live Nation. This is a scalper company. They will rip you off.
Bait & switch
by $&!! on 2020/03/07 17:12
Was informed my ticket included all fees, at check out they added a $10 fee per $32 ticket, 33% rate
SCREW STUBHUB
by jjtbrhxuhdbs on 2020/03/07 02:41
Purchased tickets while at my house, put my credit card numbers in to purchase and had a confirmation number on my screen. Decided to get ready to head an hour downtown just to discover the tickets were never purchased once I arrived, there’s a $0.00 charge in my bank account but no recollection of my tickets being purchased. Wasted $20 on parking, money on gas just to get downtown and not be able to see the Detroit Red Wings. Do NOT recommend. I will be leaving a review every day until something is done about this!
Way easier than seat geek
by jtp198931 on 2020/03/07 01:11
Seat geek is a joke!!!! Way easier to use! Also I was able to use Apple Pay on check out!!! And the fees are way more reasonable. Only thing I would change is to break the rows down like seat geek! Will be using this again for a future cubs game!
Disrespectful and horrible costumer service
by summerbreezex87 on 2020/03/06 19:35
I was asking questions regarding about listing my tickets for a resale and the representative seemed very annoyed and she tried to make the answers short, leaving me with more questions in my head. Finally I asked her one last question about how to change in hand date of my tickets and she replied “change it on your end” and closed the conversation without explaining anything else!!!! she was very rude by talking me (the costumer) like that!!! Never EVER use Studhub again!!! P.S the name of the ride representative was “Radisha”
iPhone App is Buggy
by Annoyed Star Wars fan 8878 on 2020/03/06 18:43
The app says you can list up to 8 tickets. When I listed my two there was no way to submit. When I left the app and came back it still wouldn’t work. Then I went on my computer and it said I exceeded the number of tries to use the barcode. So in a way this app cost me $100+ if I can’t sell these tickets due to this issue
Always easy!
by amg21212121 on 2020/03/06 17:54
Best way to buy tix!
Fees are a rip off
by traderbot2 on 2020/03/05 20:11
Outrageous 30-50% fees
Checkout difficulty
by 367;368!?ffjtdcbihvbooh on 2020/03/05 19:34
I tried at least 4 different credit cards, all mine, before giving up and using PayPal-not my preferred payment method. Nothing from my card companies, nothing. I’m not sure what the problem was, but I’m sure glad to have the seats.
Forced to download App
by Ryan5273636 on 2020/03/05 13:13
I just don’t think one should be forced to download your app in order to receive tickets, especially considering the fact that you have an online platform.
Fees are Ridiculous!!!
by //Aztlan\\ on 2020/03/05 03:55
Got good tickets at a good price but fees were 25%of my purchase. Way to high.
Fees are too high!
by Scotty Blugrind on 2020/03/04 21:14
One ticket has a $22 fee? Too high!
Beware
by double tap tix on 2020/03/04 18:43
Zero Stars. Beware the “unable to process your request” message. It will trick you into buying 2 sets of tix when you try again - even though the first request actually went through! Scammers. I talked to customer service and they were polite but have not seen the credit for second set yet. Deleting StubHub app and never using again.
do not use!
by кеиие∂ע on 2020/03/04 13:13
I have saw some really bad views watch out!
Ticket service
by padres1369 on 2020/03/04 02:16
Awesome,great people great service. Patient helpful. I’m disabled set budget. They know net low especially when I only need 1 ticket.
They hide their fees and provide zero customer service
by dfkarr on 2020/03/03 21:38
Bought tickets through the app and it was impossible to decipher the fees until I actually purchased tickets. Then there is no recourse. The fees were 30% of the cost of the tix. Total scalping
Good service
by eron007 on 2020/03/03 13:07
Good service, but the fee’s are high... what is a fulfillment fee? And why am I responsible for this?
Tried buying 3 tickets but it would only let me buy 2 or 4 at a time
by George Rango on 2020/03/03 04:53
I tried buying 3 tickets but it would only let me buy either 2 or 4 at a time. It
Main menu
by Alex Demidovich on 2020/03/03 03:46
Please fix the app! When you look at the events and you scroll down, let’s say you opened the event and you want to return back to other events, it takes you back to the top, and every event you open and go back, takes you right back to the top. Very frustrating! Please fix it. Thank you
Good and bad
by DumbName9999 on 2020/03/02 21:13
It’s easy to find and buy tickets. The relative value rating is helpful, but the per ticket service charges are OBSCENE.
$$$$
by bangkok3 on 2020/03/02 20:56
Very expensive fees!
Sf giants fan
by SF Gisnts fan on 2020/03/02 16:46
Tried to pay for tickets and was asked to update expiration date. Stubhub website wouldn’t let me! Had to use a different card and I didn’t want to. Oh well.
Convenient
by #3Rosieposie on 2020/03/01 20:16
Stub Hub is great! Very easy, convenient and a trustworthy site
Perfection
by Azternackie on 2020/03/01 18:19
I love the ease & simplicity of the Stubhub app! I’ve used other apps to purchase event tickets, but always come back to Stubhub!
Highly approve
by Tmills561 on 2020/03/01 00:47
After struggling with ticket master for hours. It was nice to get a picture view of my seat plus easy Apple Pay.
Won’t list my tickets
by 3333346674589975534 on 2020/03/01 00:44
Won’t let me get past the barcode scanning section of the ticket listing. Freezes up after scanning codes.
Tickets
by Moopas on 2020/02/29 00:50
Fast easy and reliables
First time
by 808Hoku808 on 2020/02/29 00:32
Easiest ticket purchase ever
Fees
by asfghjk5 on 2020/02/28 14:05
Too high.
Delisted my Tickets!
by Cashew200133 on 2017/09/08 01:50
I will never use StubHub again! I purchased 4 tickets for a Cubs game. I was concerned about the seats right away, and had multiple conversations over several weeks with them about my concerns. I was assured the seats were together (even despite there being a listing from another sale, in the same section, with seats between mine!) I eventually relisted the seats, using the "realist tickets" option on the StubHub website, and purchased other tickets elsewhere for peace of mind. The week of the event I was notified that I listed my seats incorrectly. I was told I would have to delete my Listing, and list my tickets as sets if two, and I would need to enter the ticket SKUs. I explained that I purchased 4 tickets, together, and it seemed shady I couldnt sell them together as a set of 4. I did delete my listing, and entered all the SKUs (despite being a resale), and relisted my tickets. I was then notified the DAY OF THE GAME, as I was on my way to the game, that StubHub had deactivated my listing. They stated I needed to re-enter everything again. I explained that is not an option, since I was currently traveling. Needless to say, I did not end up selling my tickets. StubHub is a complete joke.
NOT A PAID AD
by cherishrome on 2018/02/24 00:52
When I went to purchase tickets, I was terrified of all the bad reviews so instead of blindly buying them online, I called them and told the automated messenger that I wanted to buy tickets. I was on hold for about 20 minutes and Fred picked up. I explained to him my worries and all the bad reviews and he explained to me how the company works and that he could help me purchase the tickets over the phone instead of online. I purchased them, the order went through. I got the tickets in my email the minute after the order went through. I had no problems getting the tickets and the price they told me was the price that came off of my account. No scams. If you’re worried about getting scammed by this company, but their tickets online!!! They are officially Ticketmaster tickets that I received. Fred was wonderful over the phone.
Very disappointed
by HAW2016 on 2020/03/20 17:59
I’m very disappointed in Stubhub and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, Stubhub is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and Stubhub is fully aware of that. They are just trying to take advantage of their customers. I will never buy from Stubhub again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you. And to Stubhub: do better.
I did not received my tickets
by Elsenki on 2019/10/22 22:15
I have never had a treatment like this one! I purchased five tickets for soccer game, first of all i had conversations with seller about my tickets to make sure that all information are right ( every things was okay), so two days before the game I tried many times to call them and mail them without any answer, they really wasted my time while trying to reach them, which make me going crazy with mailing, massaging and calling them, finally they answer, after this they told this is normal situation, “you will received your tickets within 24 hours “, the next day i am in the stadium waiting for them to send me anything but nothing been received, so i massaged them with ( the game will start about in 2 hours) they told me ( 100% that your tickets will received before the kick off ),and 10 minutes before the game I texted them the game will start in about 10 minutes and i still not having the tickets they replied me sir we apologize about that we can refund your money before the kick of and you can buy ticket in front of the stadium, i told them okay refund my money they replied me we have requested a refund for you, and i’m still waiting for my money. That’s really bad from you “Stubhub” to not letting me watch the game and without my money back.
Buyers beware
by yahoomoma on 2018/03/10 16:44
I purchased Blake Shelton tickets for tonight's concert and still haven't gotten my tickets. The sellers received my money and were suppose to download the tickets yesterday. I have called StubHub for the last two days and now the best they are offering is to stand up or a refund bc the only available seats left cost more than the tickets I paid for. It's not my fault..I wanted the tickets I paid for. They need to charge the seller for the cost of upgrading my tickets. I for one can't stand and my daughter's present is ruined if they don't make this right. We are suppose to leave in an hour and I still don't have tickets and I'm out a few hundreds of dollars. And one soon to be disappointed daughter when she finds out we dont have the tickets. This was a gift for her and also something she's looking forward to after taking her SAT test all morning. Way to go StubHub for not caring about your customers who have no control over what available tickets are left a few hours before the event. Guess you rather have empty seats than to make this right. TicketMaster will be my go to from now on. This was suppose to be a fun mother/daughter night.
Disappointing
by BPBPBPBPBPBPBP on 2017/10/20 17:57
I am not inclined to write reviews but have been very disappointed with Stub Hub. The major issue is with updating prices in the app. When I type in an updated price it does not update my new price after I save it. It does work when I use the bar to adjust the price but when I want to go above their suggested range the bar selection is not useful. Use a Desktop to manage your prices. I’d also find it useful to have a countdown to event time- when i have unused tickets it would be helpful to get a notification so I can drop the price more dramatically to get a sale. It is also good to know that when an event’s official start time begins the listing is removed. Is this necessary? Sometimes people will pay to see part of an event. The final issue is that reposting the same tickets you need to be careful- they will not allow you to do this without a “review process” which takes an unspecified amount of time. This happened when I had 4 tickets listed and wished to give one away, reposted the remaining 3 tickets within 24 hours of game time. Don’t do it. That being said I like stub hub overall- just beware of its limitations.
Worst Service EVER
by Jenmc025 on 2020/03/16 23:18
I had purchased tickets for a hockey game outside of the state we reside in( our state doesn’t have an NHL team) a month prior to the game. In between that time, I was put on a 5 week travel ban by my doctor due to being considered high risk for contracting COVID19, as well the area in which the area is at is now considered a hot bed of infection and are now starting the process of shelter in place lockdown. The NHL has currently suspended all games, and we can no longer travel at this point in time. Stubhub REFUSES to offer a refund, even with me offering to send them my doctors signed statement and statement from the arena that the game that we would have attended will not be happening, as it’s in two days. We have tried three times to speak with customer service as well as a supervisor and were denied any kind of refund or service outside of Stubhub offering to re-list the tickets for us ( umm re-list tickets for a game that isn’t happening and with all public events being closed??) This experience has BY FAR been the worst customer service experience I’ve ever had. My family and I will NEVER be using StubHub’s services again.
Not much help
by dugefreesh on 2018/12/28 10:18
This is my first experience with using your app to try and resale tickets that I am stuck with. I am not happy with how your company is taxing me and the buyer for every purchase. Y’all get us at buy and at the sale. That’s called double dipping and frankly it’s just not good business. I have very little faith that by using your app I will resale these tickets I got stuck with. I feel that your sliding scale is in place so your company can sale your tickets first and not give your clients a fair opportunity to sell there’s. I don’t like how your company puts a best deal sliding scale on each ticket being sold directing the potential buyer to avoid a purchase. I can go on and on. I think you need to hire me to come in a re organize this much needed money pit you call a company. I’m on the outside looking in and from what my experience has been and from what I see i can tell you that I will never purchase another ticket from this company again. Oh and one more thing. I don’t come cheap. So be prepared to pay for my Creative ideas when you decide to hire me on to fix this broken machine you call a company. Thank you Douglas J Abshire Jr
Buying my Ticket Experience
by ab2647 on 2018/07/01 19:03
I was trying to buy concert tickets from stubhub. The first time for some reason under my own account my debit wasent able to go through when it has no problems or information wrong. The next day tryed to buy the tickets with my credit card, 4 times putting the cards information and personal information in (each separate time) they denied my credit card. Calling customer service, then to have the employee UNLOCK my card that had no problems to then see if, for the 5th time, purchasing the concert tickets. He apologized for my experience and then said he would transfer me over to the buying department to make sure I was able to get the tickets. My call was then dropped from Stubhub somehow getting transferred. Calling back Customer service again as I tryed to purchase the tickets. I was then finally able to buy the tickets the 6 time entering my information, with no help from the customer service employee. Very disappointed in my experience as I have used Stub Hub before with no problems. Very unprofessional and hassling this whole process was.
Liars
by cdspin on 2019/08/17 00:01
My wife and I went to a game at Fenway Park. I hadn’t been in over 25 years. We bought tickets advertised as being in the first row of the section. This was perfect as we wanted to see batting practice from the front row. When we got to our seats they were in the third row. I called immediately and spent 40 minutes on the phone. Therefore missing batting practice. I requested that they reseat as I would not have purchased these ticket if I had known they were in the third row. I offered to pay the difference. The customer service person told me they could not reseat me because we had already used the tickets to get in. How would know the tickets weren’t In the front row without going into the stadium? I decided to call the next morning again since I wanted to enjoy the game after missing batting practice. When I called the next morning they told me I should have requested that they reseat. Which I explained that I had requested. After another hour on the phone I finally gave up. They claim to have a guarantee about the seats you purchase but they do not honor it. Shameful!!!!
Be very careful!!
by Johnnyspawn on 2018/02/13 03:31
I got a very bad experience. I bought a ticket for me and my friends for this concert. We were so excited. Don't get me wrong we got a good deal and a good buy. It never come to my mind cause it look like legitimate and with their assurance thing. I told my other friends to buy it here cause it was a nice deal. But...... good thing we went there early cause we found out that our ticket was a fraud. It was one of the embarrassing moment in my life. We were escorted to the front desk. They took our ticket. People look at us like a theft. I called their hotline but no answer. I used their 24/7 online chat but after waiting and waiting.. they disconnected me. I was so embarrassed to my friends and to the people that i told them about it. I end up buying the expensive ticket and my friends ticket.... So lesson learned.... be very careful. After complaining since jan 1. I got my refund just right now after two calls and ofcourse another waiting game. One star for the refund. Hopefully this will help you. Dont get fool about their assurance that it is legit... call the office or call the company...
For Scalpers; Not Fans
by Jujubeansinmytummy on 2019/09/07 19:35
DONT USE; BUY DIRECT. Wow. $100 for two $10 tickets. I thought this was an app for fans to buy tickets. Boy was I wrong. It’s the night before my wife’s little brothers first home football game for Campbell university and I trusted Stubhub to offer tickets at a decent price. They’re price was $10 more than SeatGeek but I thought “Hey stubhub has been around I can trust them” Turns out these apps only function is so scalpers don’t have to actually go to the stadium anymore. 12 hours later I print the tickets and see that their price is only $10... AND THEIR ARE SEATS RIGHT NEXT TO OURS STILL AVAILABLE FOR $10 EACH. I’m still on hold waiting for stubhubs customer service that has wait times at a minimum of 1.5 hours. In the end I suppose I should’ve done a bit more research, but I thought stub hub was an app for fans.. in the end it’s a place for people to gouge tickets, even to your small local university games. After Stub hubs fees we paid $100 (5X the ticket value) when we could’ve bought direct for $20.. learned my lesson. Hope this review gives you some direction and saves you some money.
Bad customer service and bad app service
by cwiz89 on 2019/02/19 03:18
I bought tickets for the monster jam of your app and I agreed to buy 3 tickets for my wife, son and I . I had put 3 tickets but it only purchased one. I screenshot the picture showing that i purchased 3 . Check my email and said I only got one ticket? So I called stub hub customer service to see why i only got one ticket. When I got a hold of them they hanged me up. So I called again and they hanged me up again . On the 4th time they finally didn’t hang me up. I started to tell them why are you hanging me up and why do I only have one ticket when I agreed to buy 3 on your app? So I had to purchase the other 2 tickets through the phone .not only that it doesn’t say if kid go in free at a certain age. My son is 1 and 9months and just found out he could go in for free. So I just got frustrated and mad and paid for a ticket i didn’t have to get because you guys lacked the information in how old kids have to be to go in for free. The first and last time Ima purchased anything through you guys. FYI I got the screenshot saying I purchased 3 tickets
Worst Experience Ever
by hyamynl619 on 2019/08/29 17:25
Unfortunately the tickets I was going to sell got stolen and I contacted ticketnetwork to see what I can do. They told me I can request a Will Call and have the buyer come pick it up. StubHub doesn’t support Will Call saying they don’t want to give the Buyer a “bad experience with Will Call.” The makes no sense! It certain situations they should make exceptions because this is something beyond my control. Now they’re causing a bad experience for the seller which they took a $45 fee from my sale. If you’re going to take a fee you should accommodate me in some way. I finally got ticketnetwork to resend me different tickets and I sent them via shipping label StubHub provided. They sent me an email saying my order got canceled due to no delivery and charged me $120! Then 2 days later, I got an email from StubHub saying the tickets got delivered and that I will get paid. How does that make sense?!? I didn’t get the $120 fee back and no one in customer service can help me. Just terrible. I would never do this again. Btw this is happened before the event so the buyer was fine. Smh
Fraude!!!
by Fleur Pouvoir on 2019/08/19 20:27
I got tickets for a concert, sadly my better half told me he couldn’t get out of work that day. So I put the tickets for sell in StubHub and they sell in 2 days. So It wasn’t a total lost. Thank you so much StubHub. Update: Is a Fraude!! I got the mail that confirm the sell and since the tickets where on pdf the seller get them at the moment of the sell. That said on the mail and on the app, I didn’t get the tickes so I kept reviewing the app, nothing then I couldn’t get in to my account so I try to contact support and nothing chat would not connect. It say 2-5 days so I wasn’t that worry. After the 5th day try again to get in to my account (after the concert) and I could’t access again so then I got worry. So I try to connect again to the chat and thats when they told me that they do a review before you can use the account and that review wasn’t made so they cancel the sell and my account. I never got any notice for this!! I could try yo sell the tickets else where. And I still got the mail that said “the buyer got the tickets” so apparently the buyer get the tickets, the app keep all money and I got left with nothing!! FRAUDE!!!!!!!!!!!!!! Use the app under your own risk!! You can said you where not warn!!
Poor customer service
by Dana AS on 2018/08/25 19:17
I was so excited that I could buy a ticket to see Hamilton the next night while visiting Cleveland. When I got to the theater, I was shocked that the show had already started. After the show, I checked and Stub hub had given me the wrong time for the show in at least three different places (email, text, etc. ) Three people next to me arrived late too! Although Stub Hub claims to “guarantee” their tickets “100%”, it was really hard to find a telephone number to call them about this problem. I spent hours on the phone and was offered a lot of apologies and a credit for the fees that I had paid to be used on my next order. After a lot of back and forth and asking to speak to this manager and that manager, they agreed to give me a cash refund for half of the ticket price. I’m not sure if they really did or not. It was so annoying that It took hours of work to get a partial refund. They should have offered it right away or agreed to give me a credit so I could see the part that I missed! I would not use this service again!
Quit changing the delivery method.
by Melville Thesaurus on 2019/09/05 19:56
I wanted printed tickets for this game. There is a chance I won’t make it to this game and printed tickets would be easier for my father to sell to someone than mobile tickets are. My father is 82 and does not have a StubHub app. Only certain seats had tickets available in printed format so I limited my search to only printed tickets (a more limited seat selection). I bought and paid for my PRINTED tickets and then StubHub didn’t send my father printed tickets, they changed the delivery method to mobile. If I had known StubHub was going to require us to receive tickets via mobile app then I would’ve searched for mobile tickets seats as well and might have gotten better seats. Plus I now get to try to talk to my dad on the phone from a different state and try to help him load the StubHub app and MAYBE access the tickets. And good luck getting an air-breather on at StubHub on the phone to discuss this .This is unsatisfactory, StubHub. You should’ve given me the option of selecting mobile tickets instead of forcing it on me. OK, my rant is over.
The fees are absolutely awful
by A Dez on 2019/04/28 14:50
Bought some tickets by mistake (my bad there). Of course, no refunds. Stubhub will happily collect $70 in fees on the $200 tickets. So, only recourse is to sell them at a similar price. Relist the tickets at $200, another $15 in fees on each ticket. Enjoy the money, you ridiculous bozos! Thanks for literally nothing! Whoops, just kidding, the tickets can’t be relisted from the app or their website either! Guess I’m stuck with em. The customer service is friendly. They attempted to relist the tickets for me, but also encounter an error with no explanation. Now the issue has to be escalated because *news flash* the app isn’t capable of doing half of the things it’s supposed to do. What a grand old time I’m having. Hopefully, pending the actual sale of said tickets, I will only have paid $100 for nothing instead of $270 for nothing. Overall, would not recommend unless you own significant stock in this company.
Don’t lose your money to an error
by JoRod01 on 2019/04/20 15:42
I wanted to buy tickets for a Los Angeles Dodgers game the day before to avoid buying them at the stadium as I usually do. Redownloaded their app to buy the tickets, after finding them, had to update my new address and card info, but the tickets were for the wrong date. There is no any to stop the transaction. Called the immediately, even though it is difficult to find their phone number on their app. Talked with their rep about what had just occurred, and was informed that there is nothing I could do about date. I explained to them about the error date, keep in mind that the game had already started and I live two hours away, even though I did attempt to stop the transaction, once checked out they will not do anything about the situation other than offer to resale them for less than half for what I bought them, remember game had already started, who was really going to buy tickets after an event starts and make to see it. Won't be using them and don't recommend anyone to them.
Got Better Tickets to make up for UPS
by RĀNŪ on 2018/10/12 01:05
After purchasing tickets less then a week before the Friday NYC Comic Con, They were sent next day delivery but were not delivered, tracking showed they were still out for delivery. Stub Hub’s Customer service rep felt my discouragement and went above and beyond to make it right for me. It was too late to issue me tickets on that Friday because i work all week and didn’t realized i actually never got them until the day of the event, my friends were already gone. I mentioned that my friends were going again on Saturday and so they issued me tickets for Saturday which turned out to be an even better day according to my friends who had an all week pass. I really appreciate you for trying to make it right, I had a great time to my first ever Comic Con.
No support and you will lose your money
by buddyboyy on 2018/02/25 02:22
Imagine you are excited to go to the game, see that concert or show. You research and pull the trigger. Now they send you a ticket, you are not sure if it walk work but you are hopeful, you get to the venue and... nope. It doesn’t work. The guy taking the tickets just wants you to get out of the way, sorry. Cant come in. Ticket office wont help, and now you realize not only dod you look se your money but you ruined an event you looked forward to for a longtime. There is no sympathy and absolutely no support. Maybe it was your lack of the coding or high tech knowledge, maybe you are a victim of fraud. One thing for sure, they do not care and you ate on your own. Maybe it works for you, this time. But know you will not have any support if it doesn’t. Very sad.
Don’t Use StubHub App
by Luis_HCP on 2019/02/03 23:41
I had misplaced physical tickets mailed to me from a HubStub app purchase, traveling out of state to Lakers game. I called customer service, was told that they couldn't do anything to replace tickets but could try to show Staples Center ticket office my HubStub receipt from my app for reprints. At Staples office, I was told that my seats were actually resold on the Lakers ticket exchange and I wouldn't have been allowed entry even if I had the physical tickets, as they were scanned already. So I purchased tickets I couldn't use from the HubStub app. I called back HubStub customer service, and instead of investigating the seller who sold me tickets, the rep kept questioning me on my story and intimated that I was lying or trying to get money back. This is ridiculous, being turned down at the game with 5 people in my party, after driving 7 hours and paying over $620. StubHub not investigating the seller is maddening. I will never use StubHub again and I would recommend anyone who is reading this to get tickets using another method.
Ticket scam !
by kilkenny1 on 2018/10/27 16:45
I’ve bought tickets from this app a bunch of times now and there are tickets I have tried to buy closer to the field on many occasions for the football on both my wife’s account and mine and it says the tickets are there I try to buy them several times and it says there is a problem with my payment ! So I call my crd card Company they tell me no there is no problem with my card so I go again on the site to try buy tickets ! Once again sorry there is a problem with your payment ! Several times ! So In frustration as I have family coming from Canada to see the game and need tickets I try the tickets further back from where I wanted ! Low a behold my payment now works just fine ! This is false Advertising! If you do not have tickets available you cannot post them as available for sale it’s the law ! I’m more angry because I’ve bought so many tickets from the app and this keeps happening and this time I’ve had enough it’s not good enough ! I don’t usually bother but like I said I have family coming into town and I wanted to give them the best experience possible and I feel like I got shafted by stubhub !
Customer service is nonexistent here
by Lily25005 on 2018/03/12 02:24
StubHub has pretty much the worst customer service on the face of the planet. They’ll try to make themselves look good on social media and then show you who they really are on phone calls and private messages. They sent me an email saying a buyer needed a refund because the venue wouldn’t let them in because Ticketmaster refunded my tickets. I sent them back an email telling them the buyer wasn’t being truthful about the Ticketmaster refund, and I could provide bank statements to prove it. They never responded. Then two nights ago I contacted them because I was having trouble logging into my account. They then let me know my account had been passed to a collections agency. They had 0 right to do this considering they never gave me notice and never responded to my last email. I am appalled and furious. You don’t just mess with people’s credit. People need credit in very important areas of their lives. I will NEVER use StubHub again and deleted the app from my phone.
Terrible and horrible. Avoid. Complete dishonest thieves!
by Jw80822433 on 2018/11/29 05:25
Stubhub is run by scammers. Ive tried to sell and buy tickets here, and each time, they stole from me and failed to do their job. When i tried to sell tickets, they either claim no one bought them and sold them (thereby stealing my ticket) or they sell them after i take the ticket down/use them myself and slap me a penalty fee for doing so. This company is super dishonest and their customer service, though responsive, is like a robot and doesnt understand that their business is unfair to the customers. When i tried buying tickets, they sold me ones that got me into the arena, but other people with the “same”tickets were sitting at my seat. And when i complained, they did nothing because they said the tickets they sold me were real. This company is built on bull$hit, lies and deceit. There is more trust in buying/selling tickets offline or other websites/apps. Stubhub is like the communist dictator that history hates and curses upon. So be warned, stubhub steals!!!
WTH is wrong with Stub Hub app?!?
by MegZee on 2018/07/31 03:23
OMG.... wth is going ON?! This thing is AWFUL!! Tried to change price on tickets I had listed, wouldn’t let me. Tried to deactivate, which it DID let me, then reactivate, which it WOULDN’T let me. Tried and tried and tried. Uninstalled the app and re-installed it (after “re-booting” my phone). No help. Tried to do a new listing. Wouldn’t let me. Gave up for the day. Tried the next day. No luck. Went to the website. Same freaking issues. Tried to find a work-around by posting a “similar” sale, and changed the seats... which it allowed. But then I was going to delete the old posting (which it also allowed), and then update the seat numbers to the correct numbers on the new posting, but it had deleted THAT posting, too. What...the....Hellllllllllllllllllllllllllllllllllllll?!?!?!?! Went into the menu and got “sell tickets” and it’s just circling for-EVAH. Guess what? I will be selling my Pearl Jam/Fenway tix through another venue. Stub Hub - you snooze, you LOOSE. Get your crap together! Honesty.
Never again.
by jean deloucas on 2018/06/28 04:00
This was my First time on stubhub to sell a Harry Potter broadway ticket when my trip got cancelled. I bought the ticket for $500 on stubhub a couple of weeks prior. I couldn’t get the app to list my tickets so after searching for quite a while for a phone number on the site, I called to get help. I spoke with a nice young woman and she said she got the necessary permission to sell. No luck, so I called again the next day, and was assured that this time it would work. Still no luck. Called a third time and was on hold for over an hour and Dean was going to call me back; never did. Finally, the day before the show I reached James who figured out that someone had locked it up on one of the prior calls and he fixed it. Finally! 45 minutes later the listing expired. This is a ridiculous app to sell on, even their customer service reps couldn’t figure out how to make it happen. They would assume no responsibility for the problem. Don’t be tempted to buy on this site.
Stubhub Refusing to take my money for a that I have been planning for six months
by smallshopfraziers on 2018/10/20 05:48
My children and I will greatly hurt and unappreciated to stubhub Treated us and where trash and not worthy to go to that concert that my kid and I have been planning October 6 October 7 the watch Ed Sheeran due to several we didn’t get the chance I’ll never use him up again and I suggest suggest you not eitherMy cash on the card was good I had the amount that they warning that they asked for $533 it was on Myv card they stop payment 3timesNashville Tennessee is 6hours alway form where we live my heart was broken and my kids they would not tell the truth what was going each time I Purchased concert tickets with Saba it went through and three minutes later they kicked out declined it there is money available on the card but it was subhub denied me and kids to go to the Concert on October 6 and seventh thanks for nothing so this could be you you better wake up and listen to me do not use of of ever again I know I won’t
They are 3rd party, take no responsibility
by -Carolyn on 2018/05/30 17:48
I accidentally purchased tickets to a concert at the wrong venue. Partially, this was due to the app crashing and me re-entering several times until the purchase. I didn’t realize it would default to a certain date/venue. So I didn’t notice, as the email confirming barely notes in small type the location. It’s a very busy looking email and they send tons of emails advertising. Weeks later, I go to the concert (I think I paid for) and it’s wrong day/venue and it’s past. So they take zero concern about this, after clearly seeing I purchased the correct venue (last min just before walking in). My fault is not catching the error, but they can clearly see I didn’t attend the earlier error event AND THEY DON’T CARE. So buyer beware, I won’t use them again (as they hide behind as middle man). Buy direct and avoid Stuhub. Don’t make the expensive mistake I made. And beware that their tickets look lower priced, but really aren't with all the fees.
User experience on the Stub Hub
by MichelleW904 on 2018/11/21 22:13
The application is not user friendly and when you contact your customer support specialists they are not trained on how to navigate the application. I was trying to update my address which I found that you could not do that in the app by calling (this information should be provided on the app) and the agent was unable to help navigate me to confirm my address was updated. I develop applications for a living and to confirm my updated address I had to go to the help option, type what I needed, re-sign in with my credentials which I then needed to verify it was not fraud (why should I have to log into the app again when I was already signed in and was only using the search/help function), then when it took me to my profile I had to search several tabs before seeing my address. Several opportunities for your company to enhance within this reply. I hope the right people get this information and make a change.
I Search Elsewhere, But Keep Coming Back.
by The Best Gospel on 2017/10/05 13:33
Reality is, you may not like paying fees but EVERY SERVICE charges for their service. It’s how people in the SERVICE industry make money. Please remember, you're not just purchasing tickets, you’re paying for a service - a WORLD CLASS experience compared to all the other ticket service vendors I’ve tried. The Stub Hub experience always seems to be superior and for me, the ability to transact with ApplePay is fantastic. A PayPal addition WOULD be nice (it may already exist, just not prominently), but the seamless nature of Mobile searching, ticket sorting and checkout, combined with producing proof of purchase on my phone at most venues is an excellent experience. (Sometimes printout is required - contingent upon the venue.)
Frustrating to sell tickets
by Bigranfromsanfran on 2019/12/24 21:28
Using iPhone 11 pro. Extremely frustrating to sell tickets using app. Formatting on screen is all off, next button is hidden on bottom and I can’t scroll down to click it, have to click out then click back in then it suddenly appears at the top. Listing section and row uses regular horizontal number keyboard, when punching in seat # a different type of numeric keypad pops up. Can’t add another seat without going back out then clicking back in. Error uploading screenshot of ticket. Overall extremely clunky and almost an embarrassment for an established company and platform. It’s almost as if zero testing was done, I urge anyone at Stubhub to simply try and use the app to list tickets, you will find it immediately to be very frustrating to use and aesthetically out of frame. It’s almost as if zero testing was done, which blows my mind. I’m sure there are a lot of unhelpful reviews but I hope someone reads this.
DO NOT PURCHASE FROM STUBHUB!!!
by Yidemzy on 2017/11/08 17:33
I wish I could give this review negative stars for how terrible an experience I've had with StubHub. I purchased last minute tickets to an event the day it took place. I was told that I would be contacted by an "associate" to arrange for the deliver of my tickets and thought nothing of it. 3 hours before the event started I had not been contacted by anyone regarding the tickets and began to get worried so I called customer service. I was told that I would be given a call back within the next 30 minutes with an update. An hour goes by with nothing so I call customer service again and am given the same response. Needless to say I never received my tickets. Having not received the tickets I assumed I would receive a refund given their "money back guarantee" but I was sadly mistaken. This event happened nearly a month ago and I've called customer service numerous times and have been told that I would be contacted shortly but have never been called or emailed back. They've basically stolen $300 from me. I was not once called to arrange a pick up of my tickets nor given an update throughout this entire process. If anyone reads this review please take my advice and choose a different ticket supplier. While many others have used Stubhub and received amazing deals on tickets, if you're unfortunate to not receive your tickets you will NOT be refunded your money!
Customer Service is really good!!
by >________________<< on 2019/01/13 07:27
I’m not sure why some are saying customer service is bad, but my experience with Stubhub Customer service was phenomenal. I lost my ticket the day before my concert and obviously it’s my fault. I contacted Stubhub twice by chat, and they were very very kind to me and tried to contact the seller to help me. Then, the day of the show, I received a phone call saying they called the concert hall. I would just give my name and they would give me another ticked to attend the show(Dear Evan Hansen). I was really sad the whole day thinking I couldn’t watch the show and Stubhub helped me a lot and I was so happy. Even though, it was my fault to lose my tickets. 11/10. I would recommend Stubhub.
Poor backup help
by Jumbo c 1954 on 2018/11/27 18:18
If your selling tickets on this site or any site, your trying at least to recoup what you paid for those tickets. Yes in many cases you try for more, but generally your just trying to regain your cost. As time expires and the game is near you start to lower your price again to get close to what you paid. Stubhub abandons all the sellers here because why? They want to sell tickets, they want to recoup their fees to sell these tickets. They really don’t want these tickets priced at cost they want the tickets to sell below the cost to push the market to buy. They don’t send you ideas about selling them at cost they send you emails that tell you your tickets are priced too high. And they allow sellers to price their tickets well below their cost which drives our price down. There has to be some minimum ticket prices that are set for whatever your selling. Then at least the seller can try to recoup their costs.
Still the #1 sales broker
by Consumer Doe on 2019/01/05 15:39
I love using Stub Hub for all my entertainment! They are quick and reliable source for event tickets/seating. I have tried Zigabid and let me tell you... DON’T USE THEM. They had all sorts of trouble with their website. Their response time was lousy, I finally gave up (after repeated request for help via email - no one responded in a timely manner) I finally had asked for credit card refund because I no longer trust nor have faith in their website. Someone did call back trying to save the sales and gave a poor excuse “I didn’t have my cell phone with me at the time.” In this day and age everything is automated and recorded in “real time”. Should not have kept the consumer wait.
Don’t Stand Behind Sellers Who Pay High Fees
by Jhayre on 2018/07/15 01:45
I have had a few incidents where I have sold high price tickets on StubHub with nothing but positive intentions for a smooth transaction for all involved. I pay the high fees because I expect protection as a seller and buyer which does relate a high value marketplace. Unfortunately when concerts are rescheduled or listing issues somehow arise, StubHub is quick to hit you with penalty fees and force you to pay high costs to compensate the buyers for any inconvenience. I have no problem with making things right for everyone but why penalties for unintended issues that often are not even communicated or should be addressed at the time of ticket validation during the listing process. I closed my account but am forced to reopen it since MLB used StubHub as their exclusive partner for resale. I really hope I don’t experience any problems this time as I never intended to previously but was treated like I did by the service I have paid thousands of dollars to for my protection. Need to learn how to treat your customers or you won’t have any left besides those forced to use the service.
Seat map is the best, would be nice if you could set preferences
by HNWL on 2019/08/22 21:11
The app is great, map is the best amongst any of the ticket sales apps by a lot. Wish I could set certain default preferences with my login. Specifically showing prices with fees included, sort tickets by price, and selecting a specific section or zone to display for a favorite venue. Define by venue should let you search for the venue rather than display a huge list based on location. Price alerts are also an issue. You setup one, then you constantly get spammed with emails with the subject “...tickets in your price range.” But after opening the email, it says “... are not available.” Defeats the purpose. Otherwise, great app.
Stubhub = 26% Markup on tickets
by USPrivateer on 2019/04/03 20:20
It doesn’t seem like whoever makes the application for StubHub is really all that good at it. They appear to have broken the Wallet section again. There is no way to stick the tickets into your Wallet now. I suspect that StubHub may no longer want you to be able to do that. That way you can send your tickets to your friends and they don’t know anything about it. They want you to send the tickets within their own application, so they can collect the information for marketing purposes. Makes me angry. Update: Response to developer. No, in this case, major-league baseball tickets, they have been available for use with Wallet for several years now. In fact I have one currently in my wallet that came from The previous version of StubHub. This is not the first time your app developers have broken the Wallet application with StubHub or, failed to keep up with the operating system versions from Apple. Update: April 2019. Added a star as the wallet functionality is working again. I would have added another but I’m now seeing pop up ads while I’m browsing. Incredibly annoying and demonstrates the greed of stubhub. Seriously, a 26% markup fee on each ticket?
Terrible Customer service and no heart
by Smcma001 on 2018/04/13 20:49
I had listed physical tickets to an event and 3 days before the event, I got an email at 1am that said my tickets sold and to send by the end of the day. I’m at home with my first born 6 day old son so I don’t exactly have a lot of time to mail the tickets. Anyways, I drop it off at a UPS kiosk at 8pm. Because it wasn’t sent out at the end of the day, but the next day, I was charged $30 which was 40% of the sale price. I’m not upset about not getting paid out, if the buyer didn’t get in time, I don’t deserve the sale; I’m upset that I still was charged for doing my best with the situation that was dealt to me. When I called stubhub, they said that this is a pretty unique situation and you rarely get less than 24 hours to complete a sale. I guess I’m just unlucky. If only the customer service folks had a heart and instead of trying to make a buck at everyone’s expense. I’m done with them.
Beyond Confusing and Convoluted
by Bassmaster420 on 2018/02/17 21:17
Stub hub has made the ticket but process beyond confusing and convoluted. When you buy your tickets there is a chance you could be buy mobile only tickets and it won’t say this anywhere in the purchasing process!! When I talked to one customer service agent she gave me the wrong directions and I downloaded and fought with the stub hub app for hours for no reason. After transferring the tickets to my account, I was NEVER able to view them via the stub hub website or app. I was finally able to get ahold of a customer service agent that was kind enough to email actual direction then I had to download the app to the event venue before I was ever able to get my tickets which was only 3 hours before the event started after driving 3 hours to get to said event. Stub hub has made these entire experience much more stressful and I will NEVER NEVER buy tickets to ANYTHING from stub hub again!!!
Just loaded and it just crashes
by Nanocore on 2018/03/11 22:18
We bought tickets to a ball game through stub hub and it said we would get our tickets through this app. So bit my and I loaded the app and tried to run it. It got set up and before it could get to showing us anything related to our account it crashed. Now it won’t even get past the splash screen. Really? If there is a network problem the app can’t handle, it should catch it and present and error screen, not just stop. Maybe this was acceptable when smart phones first came out but now it is unacceptable. I sure hope the app works when we need the tickets for the game, which thankfully isn’t for a few weeks.
Terrible support
by Guitar Villain on 2019/03/16 09:11
I bought a ticket to Emerald City Comic Con Friday general admission at over double face value. When I received my ticket in the mail it was a kid’s all-week pass. Thinking this was a simple mistake I called customer service and was told that there was a comment by the seller that it was a child’s ticket. I told them I saw no comment when I bought the ticket. Also there is no such thing as a Friday kid’s ticket. The only Friday ticket was a general admittance ticket. The only children’s ticket was an all-week pass (with a face value 40% of a Friday GA ticket). Also the order confirmation email didn’t mention anything about a kid’s ticket. Customer service told me this was my fault. I should have read the special comments and the seller had provided a way in for a child on Friday which according to them is what I ordered. I asked about their guaranteed entry policy and they said that it doesn’t apply to this. They said I can’t resell the ticket as the event was so close and they suggested I sell it to a friend or family member. I never raised my voice and remained calm, but I was told that as we are not getting any closer to coming to an understanding he (the call center manager) was going to be forced to disconnect the call. I’ve never been treated like that by any customer service. Unapologetic amd treating me like I’m trying to scam them.
Close but no cigar
by CDMIV on 2019/03/26 14:17
The App has a lot of great features. The ability to easily navigate stadium seating charts is high level. The interface is well designed and easy to use. I also love being able to see the field view from where your seats are. I should probably give this App 5 stars but 2 things drive me crazy. First I’m not able to see my gift card credit when I’m purchasing my tickets. Big miss! Secondly the App violates the cardinal sin of Apps. Don’t make me log in every time I use the App. It’s not really an App then, now is it? The reason for Apps in the first place is convenience. If I have to log in nearly every single time I might as well pull out my computer. That alone is worth deducting 2 stars. You could have won it all but these issues cost you a championship.
Tickets didn’t transfer
by Hike_it on 2019/08/17 05:16
Planned to go to the Carolina Panthers game tonight with friends. My buddy bought the tickets and tried to transfer them to us hours before the game. While his interface showed that the tickets transferred successfully to us, none of us could access our tickets and they wouldn’t load or show up on our apps and interfaces. He could not pull the tickets up on his app anymore since they were “transferred” and it caused us a 20 minute delay at the front gate. We could not screen shot the tickets and there wasn’t any email notification with a link to the tickets. We missed kickoff and nearly half the first quarter waiting for staff to problem solve. We weren’t the only ones. As the NFL and Panthers are going electronic tickets only, these bugs need to be fixed. Very disappointed. Will be going through SeatGeek, Visa Tickets, and Ticketmaster from now on unless reimbursed for troubles.
Don’t use stub hub
by Bobber the robber on 2017/12/28 17:27
Bought tickets and was guaranteed by Stub Hub that they would be delivered. The app itself shows I have tickets but if I try and view tickets it just says something went wrong so I have no way of actually gettin into the event. It’s a scam of actually receiving tickets you buy. Customer service keeps “ contacting the seller” or so they say and then tells me that the seller has transferred the tickets, but the venue, Ticketmaster have no record of the tickets. I don’t believe stub hub actually verifies the tickets they sell are real and the buyer is just taking a huge financial risk by purchasing fake tickets and then stub hub won’t back the guaranteed refund policy they advertise. Their only response was “ check your spam folders for delivery”. It’s like they believe people wouldn’t check those and when you tell them it’s been checked they will say they will look into and contact you back but then never do.
Stubhub pedals fraudulent tickets!
by Portdds on 2019/11/08 18:19
If you want a guaranteed ticket do not purchase through Stubhub! I purchased Hamilton tickets a month in advance and paid top dollar for excellent tickets. Stubhub said the tickets would be delivered the day before the show. The night the tickets should have been transferred I called to notify them that I had not received the tickets. They assured me the tickets were guaranteed and even if I didn’t receive them I would get equally good, or even better tickets. Long story short it’s now the day of the show and still no tickets. Stubhub now says the tickets have gone up in price so the best they can do are now the worst tickets. So they want to give me tickets that I could have literally purchased for a fraction of the price at the cost of a premium ticket. Stubhub is a joke! Purchase tickets directly or from a reputable ticket market! Don’t trust Stubhub with your plans!
Don't use this app
by Jedicfalls on 2017/09/29 22:52
Zero Stars! Crap rating system won&#39;t let you give 0 stars. Bought tickets less than 48hrs before event. Said tickets were available for download and print. Bought tickets, then app said seller had until the next day to make the tickets printable!!!! That&#39;s less than 24 hours before the event. I was supposed to leave for my weekend plans but now I can&#39;t because this awful app will let people sell you tickets they don&#39;t even have. Tried live chat and after voicing my problem was promptly disconnected. Guaranteed in time for event means before the event...apparently up to 1 second before. They don&#39;t have to give you time to make it to the event....nice guarantee. It&#39;s like permission to steal from you. Use one of the other 30 ticket apps as stub hub doesn&#39;t give a crap about you or your plans or selling actual tickets that are available to print when you buy them.
They stole $300 from me
by jarlz1 on 2018/12/29 00:25
I had tickets listed on StubHub. Sold them. Gave extra tickets, hard copy and PDF. Customer service tried to contact me and 20 minutes later they overcharged me over $300 to replace tickets that were already good tickets . I responded in less than one hour to their attempt to contact me. But they had already spent three hundred extra dollars of my money. They gave my buyer seats in a different section when my seats were front row seats. I could have resolved the scenario in less than an hour by the way. And when they charged me that extra $300. They didn&#39;t say what it was for. So I had to contact them over 2 hours to try and get a resolution. I did not talk to a manager the same day. Then they tried to call me back and left a voicemail. And claimed the issue is resolved. Because they&#39;re too cowardly to actually talk to a person who has a valid claim. Also, they cancel/close sales days before the event if hard-printed Tix, and time of start for PDF. People still looking to buy Tix at discount during event. Who does that harm? Why can&#39;t they allow people to leave hard Tix at will-call? Easy to verify with Video or acknowledgment from event management. There&#39;s no way I can recover my $300 from them, or appeal my claim. I&#39;ll guarantee you this; they&#39;ll always get theirs!!
Rating Trends
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All Versions
5.0
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Current Version (31.2.25)
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1,123,255 total
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Version History
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App name
StubHub: Event Tickets
Description
StubHub is the world’s top destination for ticket buyers and resellers. Prices may be higher or lower than face value. Buy and sell event tickets on the world's largest ticket marketplace. Over 10 million upcoming live sports events, concerts, theater shows, gigs and tours are available. StubHub recently ranked #1 in Newsweek’s America’s Best Customer Service 2019. Download the stubhub app today for amazing experiences right at your fingertips! Buy baseball tickets, football tickets, concert tickets and more from the day they go on sale up until the day of the event. Change of plans? Easily sell your tickets right from the app. Every order is 100% guaranteed, with customer service all the way to your seat. Get a coupon worth 120% of your original order if an event is cancelled. TOP REASONS TO DOWNLOAD THE stubhub app: 1. Simple and easy: Buy and sell tickets in only a few taps 2. StubHub FanProtect™ Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. If an event is cancelled, you will get a coupon worth 120% of your original order. 3. Find the best seats: Virtual 360-degree views help you find the right seats stubhub app FEATURES: FIND THE BEST EVENTS ● Search for events by category, your interests, or location ● Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more ● MLB tickets ● NFL tickets ● NCAA tickets and more ● Concert events: Let the fun find you with event recommendations based on your Spotify account, Music Library and favorite artists ● Artist and venue info: Listen to iTunes song previews, read artist bios and get Yelp tips for things to do nearby FIND THE BEST SEATS ● Interactive seat maps: See the view from the seats virtually before you buy your tickets ● Virtual reality view: Get an immersive, 3-D view from your section for selected venues ● iMessage: Share and vote on seats with your friends using iMessage NEVER MISS A GREAT EVENT ● Favorites: Add your favorite artists, teams and venues to discover upcoming events ● Fun with friends: Discover and share favorites and events with your friends MANAGE YOUR TICKETS AND LISTINGS EASILY ● My tickets: Track your orders, view your mobile tickets and get ready for your next event ● Sell section: List tickets, manage your listings and view your sales ● Mobile tickets: Get into events with your iPhone – no need to print (available for selected venues) SPEED THROUGH CHECKOUT ● Apple Pay: Check out quickly and easily with Apple Pay Buy and sell tickets for: New York (Giants, Jets, Yankees, Mets, Knicks, Brooklyn Nets, Islanders, New Jersey Devils, MetLife Stadium, Citi Field, Yankee Stadium) Los Angeles (Chargers, Rams, Los Angeles Angels, LA Dodgers, Clippers, Lakers, Anaheim Ducks, Kings, Memorial Coliseum, Dodger Stadium, Staples Center) Chicago (Bears, Cubs, White Sox, Wrigley Field, Soldier Field, United Center) Philadelphia (Eagles, Phillies, 76ers, Flyers, Lincoln Financial Field, Citizens Bank Park) Dallas - Fort Worth (Cowboys, Rangers, Mavericks, Dallas Stars) Oakland (Raiders, Athletics, Golden State Warriors, O.co Coliseum) San Francisco (49ers, Giants, Sharks, Levi's Stadium, AT&T Park) Washington, D.C. (Redskins, Nationals, Wizards, Capitals, FedEx Field, Nationals Park) Boston (Patriots, Red Sox, Celtics, Bruins, Gillette Stadium, Fenway Park, Boston Garden) Phoenix (Cardinals, Arizona Diamondbacks, Phoenix Suns, Coyotes) Detroit (Lions, Tigers, Pistons, Red Wings, Comerica Park, Tiger Stadium) Minneapolis- Saint Paul (Vikings, Twins, Timberwolves, Wild) Miami (Dolphins, Marlins, Heat, Panthers, American Airlines Arena, BB&T Center, Marlins Park) Denver (Broncos, Colorado Rockies, Nuggets, Avalanche, Sports Authority Field) Festivals and Concerts (Elton John, U2, Lollapalooza, Bruno Mars and more) GET IN TOUCH WITH US Website: www.stubhub.com Twitter: www.twitter.com/stubhub Instagram: www.instagram.com/stubhub Facebook: www.facebook.com/stubhub
Won’t give me my money back
by Alskdjfhsvs endive d on 2020/06/30 17:43
DO NOT USE STUBHUB. I have tickets to a baseball game on April 5th that was canceled because of coronavirus and I still have not received my money back. They are now telling me I can expect it back in September, 5 months after the games and 7 months after I purchased my tickets. this is completely unacceptable.
Terrible
by Savage Zirk on 2020/06/29 18:35
You guys are the worst. A stingy business model especially through a pandemic my concert has been rescheduled twice and is now a year out but instead of letting me get a coupon or money back “ policy is that the show must be cancelled “ trash. How you treat people speaks volumes we know where you guys stand.
Excellent Service
by Claude Esperanza Travers on 2020/06/28 18:13
Lower prices and great service .
Won’t refund money
by lmd1957 on 2020/06/25 23:05
Purchase tickets to Lifehouse and googoo dolls in July. Lifehouse isn’t coming anymore. Date has changed to August. I can’t make it. I want my $200 back. Seems like only option is to try to resell. Not fair. Not right.
No refund
by Bible App is a Godsend on 2020/06/24 23:54
Super angry Stub Hub is not giving refunds due to cancelations like other ticket vendors! I just used the credit to purchase NFL tickets so hopefully they won&#39;t get canceled!
be careful!!!
by ifhxdjkd on 2020/06/24 00:07
i bought 2 bts concert tickets in jan 25 then the concert got cancelled bc of the pandemic and their only response is to sell the tickets.Who would waste almost 600 dollars for a concert during this pandemic??? the concert is probably getting canceled and i’d rather just get my money back:/
No refund
by Citadel man on 2020/06/23 18:28
Avoid buying tickets from them. Won’t refund for cancellations
Review
by Street193 on 2020/06/22 00:11
Go Broncos!
COVID-19 shows real colors of StubHub
by omardizzle on 2020/06/18 19:29
I never write any reviews but! I bought two tickets for Coachella and the event is CANCELLED and StubHub is claiming that the event has been RESCHEDULED. There for StubHub won&#39;t refund me. You can bet that I am NEVER using StubHub again. Such rats
Horrible job handling Covid-19
by Lukeypoo_osu on 2020/06/18 19:01
Stub hub has taken no responsibility for the impact of Covid-19 cancelations on ticket buyers. Events keep getting pushed out. They won’t give you a refund and say “you can resell your tickets” TICKETS THAT WILL NEVER SELL to and event that will never happen. Horrible experience, so not trust them with your money.
Absolutely the worst
by jq233333 on 2020/06/17 14:53
I bought tickets to lovers&amp;friends festival back in February before the coronavirus and stay at home order I called asking for a refund and they wouldn’t give me the refund. They said I need a valid reason and now can’t get the refund at all. And concert got cancelled and instead of giving the option to get a refund or give a coupon like other places they gave me a coupon. Never using this useless app to buy tickets again
Fan guarantee is worth zero
by cant post negative review on 2020/06/15 23:24
I like how the fan guarantee can be changed after your purchase. Zero chance of refund for cancelled shows that are rescheduled more than a year out.
No refunds
by nsiendnd on 2020/06/15 20:33
I will never use stubhub again! During all this pandemic stuff they offered me a 120% coupon for my game that got cancelled....I owe people money for that game. For a concert that’s over a year away, my only choice is to resell the tickets....but I won’t even get the money from reselling the tickets until 5-8 days after the event happens. So therefore I wouldn’t get my money for over a year! And then the tickets would have been sold twice!
Liars
by Ivan Flores on 2020/06/11 05:16
Purchased 1600 dollars worth of tickets, show got cancelled, I paid for a group and now they won’t refund me since show for cancelled. Never again will I do business with stubhub.
Customer Service
by BadAssBillySun on 2020/06/09 03:47
If a show is postponed. Customer should receive their rightful refund.
They been erasing our reviews thanks stub hub
by Alexswif on 2020/06/02 15:36
Works way to buy tickets outside the states , hire them if you want to loose your money.
Dishonest company
by Nick23155 on 2020/05/28 21:32
Will never utilize again due to poor handling of refunds during pandemic. Company states refunds will be given and then stops refunds. There is no fan promise or fan protection. Customer service lies and when disputes with credit card companies are made due to Stubhub lying account is closed as retaliation. Buyers beware going forward.
Shame on big business for taking our money
by texasfury93 on 2020/05/22 13:09
COVID-19 has cancelled a lot of our plans. Stubhubs new policy to only give buyers 120% credit to their account through the end of 2021 isn’t good enough. This pandemic is going to last well into 2021 and events as they were aren’t going to return to normal any time soon. Stubhub should be offering FULL, CASH REFUNDS to buyers who want one. I will not be purchasing tickets from stubhub in the future, as long as my money isn’t reimbursed. I expect thieves in the US government, but their companies should at least provide customer service.
Use another ticket app
by ajf1212 on 2020/05/19 22:22
Don’t use stubhub. I bought tickets for a concert that got rescheduled for a year later. They don’t offer refunds for anything! Only option is to sell the tickets after you already paid a service fee to purchase the tickets. Then they also want to charge you another fee to sell the tickets. Bunch of crooks
No refund of cancelled show
by hdgdbend on 2020/05/15 23:05
I bought Lady Gaga show ticket with fund from bank however the show gets cancelled. Stubhub only refund coupon code for the amount I paid for the tickets with expiry date 1/1/2022. No refund to my bank account and swallowed my money :(
Did not get refund
by Homeslice2145678901 on 2020/05/15 16:04
I purchased tickets back in March for a Cubs game. The game is now canceled and MLB is issuing refunds. I go to get my refund from StubHub and they are only issuing vouchers for 120% that expire in December 2021. It’s sad they are not giving people their money back in the wake of the Covid19 pandemic and one of the worst economic crisis. Will never use them again.
Great and fast service
by JSmoove17 on 2020/05/15 02:24
It was extremely easy to use this app.
Horrible Service
by DJF2030 on 2020/05/11 18:39
Stubhub is not only a horrible app but a terrible service. They will take money from your account without authorization and say that it is policy. The app doesn’t provide options to make buying or selling tickets easy at all. Terrible
DONT USE STUBHUB
by leehnai on 2020/05/11 05:49
Rude customer service. Buyer and seller protection are both a joke. They’re all about the money.
Will not use any other source!!
by Hollieq76 on 2020/05/09 23:24
I have used stub hub many many times now my team stadium and others as well they are amazing and I will only use them now!!!! Always good seats pretty good prices!!!
Great App
by ticketseller1 on 2020/05/09 21:33
Easy to use no hassle good prices
Stealing from customers
by Oscossch on 2020/05/06 13:13
During this pandemic, stubhub stance has been laughable to say the least. They’re still not refunding money from baseball games that never took place and already claim they will not refund NFL games in case they’re cancelled unless state law requires them to. There are plenty other options for tickets, don’t even bother downloading this one.
HORRIBLE
by stubhater on 2020/05/05 15:12
I will literally never ever use stub hub again!!!! I have waited over 3 months for the money for selling the tickets and each time I called the check on the payments. Customer service was rude! One hung up on me after saying “well there’s nothing I can do, call your bank or PayPal . I still haven’t received payment my bank said there are no holds and PayPal shows no history of payment being sent from Stubhub. Tried to speak with a manager and they refused to answer my question. Told me they could not give me the reference number to the payment they supposedly sent to me due to privacy reasons! Like what?! Worst company ever.
Very unsatisfied
by bvandyke on 2020/05/04 23:58
My event was cancelled and my tickets are still showing as good
Credits
by angelasuyapa on 2020/04/30 01:49
Having a little finding where my credits
Credit vs Refund
by scutler3 on 2020/04/28 18:45
Was informed stubhub won’t refund my $$ but will offer me a credit for my tickets. I don’t want a credit, i want my money returned to me
Pandemic and no help
by Jk1teach on 2020/04/27 16:46
I’m very disappointed in the way Stub Hub will not help people out during this pandemic with shows being postponed and with payments. It’s extremely disappointing.
No refund!!!
by wudgueit09 on 2020/04/23 15:42
I will never use Stubhub again! They will not offer a refund...just a 120% coupon.
Not the best
by yesyvelaz on 2020/04/21 22:18
Not the best at customer service. I’m still waiting on my refund over a month ago that the concert has been cancelled and called and told me they would refund me 100% but they still keep saying next week over and over again. Never again buying tickets from here!!
Stub hubs guarantee Is a total fraud
by Ben Gree on 2020/04/20 19:08
100% guarantee they said... the customer service was very nice when I called every day for the week up to the game when my tickets were not delivered. That was up until I asked about the guarantee then the nicest lady I talked to turned very rude and just told me I was out the $700 I paid. I spent so much time on my vacation trying to figure things out and in the end I just got terrible customer service that told me the 100% guarantee didn’t apply to me. I would be very careful about using stub hub for physical tickets.
Customer service is TRASH 🚮
by nicknamessss7171 on 2020/04/20 02:39
Tried to cancel my concert tickets months in advance due to this CV-19 issue. The tickets were purchased in December for an April concert with a 20% add on coupon to which I was never communicated with or briefed with an update. Had to waste numerous hours calling in, only to be told sorry not sorry we only care about our bottom line. Will NEVER buy from this company again and wouldn’t be upset if they go belly up for not caring about their customers when they would rather keep their money in their own pockets for months on end.
Buyer Beware
by homosapine alien on 2020/04/18 12:02
They won’t refund your money Even during
DONT USE STUBHUB STUBHUB IS A SCAMMER
by qüëën on 2020/04/17 17:16
After selling my ticket to stubhub they wouldn’t give me the money! They said they will give me the money after the event takes place but the event got postponed and it won’t happen until next year. And they said I need to wait until next year! It’s my money and it’s my ticket why would they even hold it for that long!!!! I sent proof and everything but wouldn’t give me the money! I ask them to give me back the ticket but they won’t let me The reason why I give 5 star is because I want everyone to see this. Please don’t use stubhub Buy the ticket directly from the seller not thru stubhub
Horrible
by aikman72 on 2020/04/13 00:45
Horrible company that doesn&#39;t refund your money for cancelled events
Horrible!
by whatever121313 on 2020/04/08 00:40
Stubhub is now refusing to refund customers for cancelled events! Changed policy after fact...do not trust or use Stubhub, other much better services out there.
Refund
by Pete D22314 on 2020/04/07 13:36
We had a contract and your refund policy was clear. If the event was cancelled I get my money back. Now you are saying a credit for 120%. I don’t want that. I bought a game with a contract. And your app shows I went to the game. This is total BS. It is not my fault you didn’t buy sufficient insurance for this eventuality. It is my money and I want it back. Former customer. Vivid from now on
Don’t Buy from Stubhub
by jsc77908 on 2020/04/06 17:39
Chances are they won’t refund you for events that were cancelled. App is also a nightmare to navigate.
Rescheduled Event
by bpwrn on 2020/04/02 18:32
StubHub rescheduled an event but since the event wasn’t cancelled, they will not allow for a refund.
Do the right thing!
by ba199 on 2020/03/31 23:29
My family member has almost $3k in tickets for NCAA tournament. Please know I or my entire family will EVER use your service again if you don’t make this right with a full refund as requested and “stubhub promised”. What a joke!
Terrible customer service
by innoutjoe on 2020/03/30 17:54
This was my first (and last) time using Stubhub. I purchased tickets for a Bill Burr concert that got postponed and subsequently rescheduled due to the COVID-19 concern. The event is now scheduled to occur in June, on an entirely different date than what I originally agreed to when I made the purchase. Stubhub’s policy is that since the event was rescheduled (not cancelled) they aren’t obligated to do anything for me. The only options I have are to pay out of pocket and book flights and hotel to go see the show and the newly rescheduled date, or to sell the tickets on Stubhub. I decided to list the tickets on Stubhub as I will be unable to attend on the new date. I listed the tickets for the EXACT SAME price that I purchased them for. However, with Stubhub’s fees, if the tickets seel (and that is a big IF), I will only received 2/3 of my money back. What a scam, I will never use Stubhub again.
Haven’t received payment
by Amanda7683 on 2020/03/26 03:18
I used stub hub for the first time and sold tickets for a concert that was on the 10th. It’s the 26th and I still haven’t gotten paid. I won’t ever use stub hub again
My money still in processing after a 3 weeks!
by windhgnw on 2020/03/26 00:00
Can’t get my money back and always say sooon.. And the dee is high.
Unresponsive criminals
by ChuckGelband on 2020/03/25 17:19
Give me my money back!
Change of venue date
by faustino lll on 2020/03/24 05:33
You need to allow your customers to cancel when a venue date changes. Selling the ticket doesn’t guarantee the ticket will be sold, even if the price is reduced.
Only transferred 2 of 3 tickets, was turned away
by Ar Ar of the Belmont court Peiserts on 2020/03/21 17:16
I will never use stub hub again! I bought 3 tickets and fell sick. Transferred them to friends the day before . 2 tickets transferred and 3 wasn’t sent until almost end of game. My friend had to go home, SO embarrassing! Never again with this awful company!
No refund!!! Never use!!!
by mit fam on 2020/03/21 14:23
I bought tickets for a baseball game in L.A. in April when we were scheduled to be there on a trip. The whole MLB season is on hold. I contacted Stubhub and they informed me I would not get a refund! They stated the game may be rescheduled at a later date. Of course I won’t be there if it is! Stubhub was of no help!
Rescinded Refund Offer
by Turner1971 on 2020/03/21 01:25
Stub hub had put a post on their web page that an event was rescheduled and if you were unable to attend the new date you could apply for refund. After filling out the emailed form and submitting it, they sent another email stating to resale the tickets myself. They only refund if the event is cancelled. They were misleading in their web post and very inconsiderate when talking to their agent. Never again will I do business with Stub Hub!!!
Very disappointed
by HAW2016 on 2020/03/20 17:59
I’m very disappointed in Stubhub and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, Stubhub is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and Stubhub is fully aware of that. They are just trying to take advantage of their customers. I will never buy from Stubhub again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you. And to Stubhub: do better.
Do not download it
by STACYSTACYCHEN on 2020/03/18 00:42
Bad customer service
Worst Service EVER
by Jenmc025 on 2020/03/16 23:18
I had purchased tickets for a hockey game outside of the state we reside in( our state doesn’t have an NHL team) a month prior to the game. In between that time, I was put on a 5 week travel ban by my doctor due to being considered high risk for contracting COVID19, as well the area in which the area is at is now considered a hot bed of infection and are now starting the process of shelter in place lockdown. The NHL has currently suspended all games, and we can no longer travel at this point in time. Stubhub REFUSES to offer a refund, even with me offering to send them my doctors signed statement and statement from the arena that the game that we would have attended will not be happening, as it’s in two days. We have tried three times to speak with customer service as well as a supervisor and were denied any kind of refund or service outside of Stubhub offering to re-list the tickets for us ( umm re-list tickets for a game that isn’t happening and with all public events being closed??) This experience has BY FAR been the worst customer service experience I’ve ever had. My family and I will NEVER be using StubHub’s services again.
Order 260484299
by NIBSMD on 2020/03/15 21:02
I am never using Stubhub ever again, as a buyer or a seller. You have lost my business forever.
Caesar in the help center
by MichParkey on 2020/03/15 19:44
We had a hard time receiving our tickets purchased the day of the show, but our man Caesar helped us get into the concert with better seats than we could have ever gotten on our own! I’ll always go to Stub Hub for my tickets!
Buyer Beware
by Bill 56425 on 2020/03/14 16:21
Bought tickets to a concert which was postponed due to Covid-19. There is no way that I will be able to make it to the concert on the rescheduled date. Nice scam Stubhub, quick and easy way to make $125 on fees.
Easy
by rokytop2003 on 2020/03/13 21:21
Easiest ticket site to use!
Barf
by EmieHarris on 2020/03/12 22:49
Garbage company
Lsu baseball
by Trabeaux20 on 2020/03/11 22:38
Amazing
Marketing notifications you can’t turn off
by mattjc123 on 2020/03/11 17:46
Spammy marketing notifications are a total deal breaker for me. I only want to interact with your platform if/when it is directly related to a specific transaction. At least give me a setting to opt out of this junk. Will be buying my tickets through other apps until this is corrected.
I hate stub hub
by henie penie on 2020/03/10 22:42
This is the worst app ever i was with my mom at a twenty one pilots concert so excited and when my mom showed her tickets and her phone got scanned it said that the tickets were denied and she had to call them so embarrassing and she was getting so mad and it was my birthday and we were with a friend the only reason this app gets one star for me is cause I have to
Tickets take forever
by Elwood8524 on 2020/03/10 20:30
I bought a ticket on the way to an event, then got an email tickets may take up to an hour to show up. Luckily the nice people at the stadium helped us out. Won’t ever use this app again.
App shuts down
by russker on 2020/03/10 02:19
App keeps shutting down
TarheelSuperFan78
by TarheelSuperFan78 on 2020/03/10 00:14
My go to source for tix. Not a fan of some of the extra fees at purchase but still my go to!!!
Unfair
by corinnevecc on 2020/03/09 20:32
You paid me 42.70 and said you paid me 136 which I never seen then sold tickets and should have received 85 never seen it then sold tickets for 150 you charged me fee then another fee I never seen for 8.75 I hope that flyers hook up with a fair company because stub over charges throws in charges that make no sense basically ripping people off!
So Easy to Use
by Wil_Hernandez on 2020/03/09 11:24
The title says it all. Although the fees are high.
Yoooooo😯😯😯
by Mike Mike15 on 2020/03/09 06:06
YOOOOOO!!!! Stubhub is so dope
Horrible
by Rountre22 on 2020/03/08 15:18
Horrible
Don’t buy Tickets Here
by Pie forever on 2020/03/07 22:32
This is a no cancellation stuck with tickets you don’t want but can sell and loose money. Spend the extra and just buy directly from ticket master or Live Nation. This is a scalper company. They will rip you off.
Bait & switch
by $&!! on 2020/03/07 17:12
Was informed my ticket included all fees, at check out they added a $10 fee per $32 ticket, 33% rate
SCREW STUBHUB
by jjtbrhxuhdbs on 2020/03/07 02:41
Purchased tickets while at my house, put my credit card numbers in to purchase and had a confirmation number on my screen. Decided to get ready to head an hour downtown just to discover the tickets were never purchased once I arrived, there’s a $0.00 charge in my bank account but no recollection of my tickets being purchased. Wasted $20 on parking, money on gas just to get downtown and not be able to see the Detroit Red Wings. Do NOT recommend. I will be leaving a review every day until something is done about this!
Way easier than seat geek
by jtp198931 on 2020/03/07 01:11
Seat geek is a joke!!!! Way easier to use! Also I was able to use Apple Pay on check out!!! And the fees are way more reasonable. Only thing I would change is to break the rows down like seat geek! Will be using this again for a future cubs game!
Disrespectful and horrible costumer service
by summerbreezex87 on 2020/03/06 19:35
I was asking questions regarding about listing my tickets for a resale and the representative seemed very annoyed and she tried to make the answers short, leaving me with more questions in my head. Finally I asked her one last question about how to change in hand date of my tickets and she replied “change it on your end” and closed the conversation without explaining anything else!!!! she was very rude by talking me (the costumer) like that!!! Never EVER use Studhub again!!! P.S the name of the ride representative was “Radisha”
iPhone App is Buggy
by Annoyed Star Wars fan 8878 on 2020/03/06 18:43
The app says you can list up to 8 tickets. When I listed my two there was no way to submit. When I left the app and came back it still wouldn’t work. Then I went on my computer and it said I exceeded the number of tries to use the barcode. So in a way this app cost me $100+ if I can’t sell these tickets due to this issue
Always easy!
by amg21212121 on 2020/03/06 17:54
Best way to buy tix!
Fees are a rip off
by traderbot2 on 2020/03/05 20:11
Outrageous 30-50% fees
Checkout difficulty
by 367;368!?ffjtdcbihvbooh on 2020/03/05 19:34
I tried at least 4 different credit cards, all mine, before giving up and using PayPal-not my preferred payment method. Nothing from my card companies, nothing. I’m not sure what the problem was, but I’m sure glad to have the seats.
Forced to download App
by Ryan5273636 on 2020/03/05 13:13
I just don’t think one should be forced to download your app in order to receive tickets, especially considering the fact that you have an online platform.
Fees are Ridiculous!!!
by //Aztlan\\ on 2020/03/05 03:55
Got good tickets at a good price but fees were 25%of my purchase. Way to high.
Fees are too high!
by Scotty Blugrind on 2020/03/04 21:14
One ticket has a $22 fee? Too high!
Beware
by double tap tix on 2020/03/04 18:43
Zero Stars. Beware the “unable to process your request” message. It will trick you into buying 2 sets of tix when you try again - even though the first request actually went through! Scammers. I talked to customer service and they were polite but have not seen the credit for second set yet. Deleting StubHub app and never using again.
do not use!
by кеиие∂ע on 2020/03/04 13:13
I have saw some really bad views watch out!
Ticket service
by padres1369 on 2020/03/04 02:16
Awesome,great people great service. Patient helpful. I’m disabled set budget. They know net low especially when I only need 1 ticket.
They hide their fees and provide zero customer service
by dfkarr on 2020/03/03 21:38
Bought tickets through the app and it was impossible to decipher the fees until I actually purchased tickets. Then there is no recourse. The fees were 30% of the cost of the tix. Total scalping
Good service
by eron007 on 2020/03/03 13:07
Good service, but the fee’s are high... what is a fulfillment fee? And why am I responsible for this?
Tried buying 3 tickets but it would only let me buy 2 or 4 at a time
by George Rango on 2020/03/03 04:53
I tried buying 3 tickets but it would only let me buy either 2 or 4 at a time. It
Main menu
by Alex Demidovich on 2020/03/03 03:46
Please fix the app! When you look at the events and you scroll down, let’s say you opened the event and you want to return back to other events, it takes you back to the top, and every event you open and go back, takes you right back to the top. Very frustrating! Please fix it. Thank you
Good and bad
by DumbName9999 on 2020/03/02 21:13
It’s easy to find and buy tickets. The relative value rating is helpful, but the per ticket service charges are OBSCENE.
$$$$
by bangkok3 on 2020/03/02 20:56
Very expensive fees!
Sf giants fan
by SF Gisnts fan on 2020/03/02 16:46
Tried to pay for tickets and was asked to update expiration date. Stubhub website wouldn’t let me! Had to use a different card and I didn’t want to. Oh well.
Convenient
by #3Rosieposie on 2020/03/01 20:16
Stub Hub is great! Very easy, convenient and a trustworthy site
Perfection
by Azternackie on 2020/03/01 18:19
I love the ease &amp; simplicity of the Stubhub app! I’ve used other apps to purchase event tickets, but always come back to Stubhub!
Highly approve
by Tmills561 on 2020/03/01 00:47
After struggling with ticket master for hours. It was nice to get a picture view of my seat plus easy Apple Pay.
Won’t list my tickets
by 3333346674589975534 on 2020/03/01 00:44
Won’t let me get past the barcode scanning section of the ticket listing. Freezes up after scanning codes.
Tickets
by Moopas on 2020/02/29 00:50
Fast easy and reliables
First time
by 808Hoku808 on 2020/02/29 00:32
Easiest ticket purchase ever
Fees
by asfghjk5 on 2020/02/28 14:05
Too high.
Delisted my Tickets!
by Cashew200133 on 2017/09/08 01:50
I will never use StubHub again! I purchased 4 tickets for a Cubs game. I was concerned about the seats right away, and had multiple conversations over several weeks with them about my concerns. I was assured the seats were together (even despite there being a listing from another sale, in the same section, with seats between mine!) I eventually relisted the seats, using the &#34;realist tickets&#34; option on the StubHub website, and purchased other tickets elsewhere for peace of mind. The week of the event I was notified that I listed my seats incorrectly. I was told I would have to delete my Listing, and list my tickets as sets if two, and I would need to enter the ticket SKUs. I explained that I purchased 4 tickets, together, and it seemed shady I couldnt sell them together as a set of 4. I did delete my listing, and entered all the SKUs (despite being a resale), and relisted my tickets. I was then notified the DAY OF THE GAME, as I was on my way to the game, that StubHub had deactivated my listing. They stated I needed to re-enter everything again. I explained that is not an option, since I was currently traveling. Needless to say, I did not end up selling my tickets. StubHub is a complete joke.
NOT A PAID AD
by cherishrome on 2018/02/24 00:52
When I went to purchase tickets, I was terrified of all the bad reviews so instead of blindly buying them online, I called them and told the automated messenger that I wanted to buy tickets. I was on hold for about 20 minutes and Fred picked up. I explained to him my worries and all the bad reviews and he explained to me how the company works and that he could help me purchase the tickets over the phone instead of online. I purchased them, the order went through. I got the tickets in my email the minute after the order went through. I had no problems getting the tickets and the price they told me was the price that came off of my account. No scams. If you’re worried about getting scammed by this company, but their tickets online!!! They are officially Ticketmaster tickets that I received. Fred was wonderful over the phone.
Very disappointed
by HAW2016 on 2020/03/20 17:59
I’m very disappointed in Stubhub and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, Stubhub is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and Stubhub is fully aware of that. They are just trying to take advantage of their customers. I will never buy from Stubhub again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you. And to Stubhub: do better.
I did not received my tickets
by Elsenki on 2019/10/22 22:15
I have never had a treatment like this one! I purchased five tickets for soccer game, first of all i had conversations with seller about my tickets to make sure that all information are right ( every things was okay), so two days before the game I tried many times to call them and mail them without any answer, they really wasted my time while trying to reach them, which make me going crazy with mailing, massaging and calling them, finally they answer, after this they told this is normal situation, “you will received your tickets within 24 hours “, the next day i am in the stadium waiting for them to send me anything but nothing been received, so i massaged them with ( the game will start about in 2 hours) they told me ( 100% that your tickets will received before the kick off ),and 10 minutes before the game I texted them the game will start in about 10 minutes and i still not having the tickets they replied me sir we apologize about that we can refund your money before the kick of and you can buy ticket in front of the stadium, i told them okay refund my money they replied me we have requested a refund for you, and i’m still waiting for my money. That’s really bad from you “Stubhub” to not letting me watch the game and without my money back.
Buyers beware
by yahoomoma on 2018/03/10 16:44
I purchased Blake Shelton tickets for tonight&#39;s concert and still haven&#39;t gotten my tickets. The sellers received my money and were suppose to download the tickets yesterday. I have called StubHub for the last two days and now the best they are offering is to stand up or a refund bc the only available seats left cost more than the tickets I paid for. It&#39;s not my fault..I wanted the tickets I paid for. They need to charge the seller for the cost of upgrading my tickets. I for one can&#39;t stand and my daughter&#39;s present is ruined if they don&#39;t make this right. We are suppose to leave in an hour and I still don&#39;t have tickets and I&#39;m out a few hundreds of dollars. And one soon to be disappointed daughter when she finds out we dont have the tickets. This was a gift for her and also something she&#39;s looking forward to after taking her SAT test all morning. Way to go StubHub for not caring about your customers who have no control over what available tickets are left a few hours before the event. Guess you rather have empty seats than to make this right. TicketMaster will be my go to from now on. This was suppose to be a fun mother/daughter night.
Disappointing
by BPBPBPBPBPBPBP on 2017/10/20 17:57
I am not inclined to write reviews but have been very disappointed with Stub Hub. The major issue is with updating prices in the app. When I type in an updated price it does not update my new price after I save it. It does work when I use the bar to adjust the price but when I want to go above their suggested range the bar selection is not useful. Use a Desktop to manage your prices. I’d also find it useful to have a countdown to event time- when i have unused tickets it would be helpful to get a notification so I can drop the price more dramatically to get a sale. It is also good to know that when an event’s official start time begins the listing is removed. Is this necessary? Sometimes people will pay to see part of an event. The final issue is that reposting the same tickets you need to be careful- they will not allow you to do this without a “review process” which takes an unspecified amount of time. This happened when I had 4 tickets listed and wished to give one away, reposted the remaining 3 tickets within 24 hours of game time. Don’t do it. That being said I like stub hub overall- just beware of its limitations.
Worst Service EVER
by Jenmc025 on 2020/03/16 23:18
I had purchased tickets for a hockey game outside of the state we reside in( our state doesn’t have an NHL team) a month prior to the game. In between that time, I was put on a 5 week travel ban by my doctor due to being considered high risk for contracting COVID19, as well the area in which the area is at is now considered a hot bed of infection and are now starting the process of shelter in place lockdown. The NHL has currently suspended all games, and we can no longer travel at this point in time. Stubhub REFUSES to offer a refund, even with me offering to send them my doctors signed statement and statement from the arena that the game that we would have attended will not be happening, as it’s in two days. We have tried three times to speak with customer service as well as a supervisor and were denied any kind of refund or service outside of Stubhub offering to re-list the tickets for us ( umm re-list tickets for a game that isn’t happening and with all public events being closed??) This experience has BY FAR been the worst customer service experience I’ve ever had. My family and I will NEVER be using StubHub’s services again.
Not much help
by dugefreesh on 2018/12/28 10:18
This is my first experience with using your app to try and resale tickets that I am stuck with. I am not happy with how your company is taxing me and the buyer for every purchase. Y’all get us at buy and at the sale. That’s called double dipping and frankly it’s just not good business. I have very little faith that by using your app I will resale these tickets I got stuck with. I feel that your sliding scale is in place so your company can sale your tickets first and not give your clients a fair opportunity to sell there’s. I don’t like how your company puts a best deal sliding scale on each ticket being sold directing the potential buyer to avoid a purchase. I can go on and on. I think you need to hire me to come in a re organize this much needed money pit you call a company. I’m on the outside looking in and from what my experience has been and from what I see i can tell you that I will never purchase another ticket from this company again. Oh and one more thing. I don’t come cheap. So be prepared to pay for my Creative ideas when you decide to hire me on to fix this broken machine you call a company. Thank you Douglas J Abshire Jr
Buying my Ticket Experience
by ab2647 on 2018/07/01 19:03
I was trying to buy concert tickets from stubhub. The first time for some reason under my own account my debit wasent able to go through when it has no problems or information wrong. The next day tryed to buy the tickets with my credit card, 4 times putting the cards information and personal information in (each separate time) they denied my credit card. Calling customer service, then to have the employee UNLOCK my card that had no problems to then see if, for the 5th time, purchasing the concert tickets. He apologized for my experience and then said he would transfer me over to the buying department to make sure I was able to get the tickets. My call was then dropped from Stubhub somehow getting transferred. Calling back Customer service again as I tryed to purchase the tickets. I was then finally able to buy the tickets the 6 time entering my information, with no help from the customer service employee. Very disappointed in my experience as I have used Stub Hub before with no problems. Very unprofessional and hassling this whole process was.
Liars
by cdspin on 2019/08/17 00:01
My wife and I went to a game at Fenway Park. I hadn’t been in over 25 years. We bought tickets advertised as being in the first row of the section. This was perfect as we wanted to see batting practice from the front row. When we got to our seats they were in the third row. I called immediately and spent 40 minutes on the phone. Therefore missing batting practice. I requested that they reseat as I would not have purchased these ticket if I had known they were in the third row. I offered to pay the difference. The customer service person told me they could not reseat me because we had already used the tickets to get in. How would know the tickets weren’t In the front row without going into the stadium? I decided to call the next morning again since I wanted to enjoy the game after missing batting practice. When I called the next morning they told me I should have requested that they reseat. Which I explained that I had requested. After another hour on the phone I finally gave up. They claim to have a guarantee about the seats you purchase but they do not honor it. Shameful!!!!
Be very careful!!
by Johnnyspawn on 2018/02/13 03:31
I got a very bad experience. I bought a ticket for me and my friends for this concert. We were so excited. Don&#39;t get me wrong we got a good deal and a good buy. It never come to my mind cause it look like legitimate and with their assurance thing. I told my other friends to buy it here cause it was a nice deal. But...... good thing we went there early cause we found out that our ticket was a fraud. It was one of the embarrassing moment in my life. We were escorted to the front desk. They took our ticket. People look at us like a theft. I called their hotline but no answer. I used their 24/7 online chat but after waiting and waiting.. they disconnected me. I was so embarrassed to my friends and to the people that i told them about it. I end up buying the expensive ticket and my friends ticket.... So lesson learned.... be very careful. After complaining since jan 1. I got my refund just right now after two calls and ofcourse another waiting game. One star for the refund. Hopefully this will help you. Dont get fool about their assurance that it is legit... call the office or call the company...
For Scalpers; Not Fans
by Jujubeansinmytummy on 2019/09/07 19:35
DONT USE; BUY DIRECT. Wow. $100 for two $10 tickets. I thought this was an app for fans to buy tickets. Boy was I wrong. It’s the night before my wife’s little brothers first home football game for Campbell university and I trusted Stubhub to offer tickets at a decent price. They’re price was $10 more than SeatGeek but I thought “Hey stubhub has been around I can trust them” Turns out these apps only function is so scalpers don’t have to actually go to the stadium anymore. 12 hours later I print the tickets and see that their price is only $10... AND THEIR ARE SEATS RIGHT NEXT TO OURS STILL AVAILABLE FOR $10 EACH. I’m still on hold waiting for stubhubs customer service that has wait times at a minimum of 1.5 hours. In the end I suppose I should’ve done a bit more research, but I thought stub hub was an app for fans.. in the end it’s a place for people to gouge tickets, even to your small local university games. After Stub hubs fees we paid $100 (5X the ticket value) when we could’ve bought direct for $20.. learned my lesson. Hope this review gives you some direction and saves you some money.
Bad customer service and bad app service
by cwiz89 on 2019/02/19 03:18
I bought tickets for the monster jam of your app and I agreed to buy 3 tickets for my wife, son and I . I had put 3 tickets but it only purchased one. I screenshot the picture showing that i purchased 3 . Check my email and said I only got one ticket? So I called stub hub customer service to see why i only got one ticket. When I got a hold of them they hanged me up. So I called again and they hanged me up again . On the 4th time they finally didn’t hang me up. I started to tell them why are you hanging me up and why do I only have one ticket when I agreed to buy 3 on your app? So I had to purchase the other 2 tickets through the phone .not only that it doesn’t say if kid go in free at a certain age. My son is 1 and 9months and just found out he could go in for free. So I just got frustrated and mad and paid for a ticket i didn’t have to get because you guys lacked the information in how old kids have to be to go in for free. The first and last time Ima purchased anything through you guys. FYI I got the screenshot saying I purchased 3 tickets
Worst Experience Ever
by hyamynl619 on 2019/08/29 17:25
Unfortunately the tickets I was going to sell got stolen and I contacted ticketnetwork to see what I can do. They told me I can request a Will Call and have the buyer come pick it up. StubHub doesn’t support Will Call saying they don’t want to give the Buyer a “bad experience with Will Call.” The makes no sense! It certain situations they should make exceptions because this is something beyond my control. Now they’re causing a bad experience for the seller which they took a $45 fee from my sale. If you’re going to take a fee you should accommodate me in some way. I finally got ticketnetwork to resend me different tickets and I sent them via shipping label StubHub provided. They sent me an email saying my order got canceled due to no delivery and charged me $120! Then 2 days later, I got an email from StubHub saying the tickets got delivered and that I will get paid. How does that make sense?!? I didn’t get the $120 fee back and no one in customer service can help me. Just terrible. I would never do this again. Btw this is happened before the event so the buyer was fine. Smh
Fraude!!!
by Fleur Pouvoir on 2019/08/19 20:27
I got tickets for a concert, sadly my better half told me he couldn’t get out of work that day. So I put the tickets for sell in StubHub and they sell in 2 days. So It wasn’t a total lost. Thank you so much StubHub. Update: Is a Fraude!! I got the mail that confirm the sell and since the tickets where on pdf the seller get them at the moment of the sell. That said on the mail and on the app, I didn’t get the tickes so I kept reviewing the app, nothing then I couldn’t get in to my account so I try to contact support and nothing chat would not connect. It say 2-5 days so I wasn’t that worry. After the 5th day try again to get in to my account (after the concert) and I could’t access again so then I got worry. So I try to connect again to the chat and thats when they told me that they do a review before you can use the account and that review wasn’t made so they cancel the sell and my account. I never got any notice for this!! I could try yo sell the tickets else where. And I still got the mail that said “the buyer got the tickets” so apparently the buyer get the tickets, the app keep all money and I got left with nothing!! FRAUDE!!!!!!!!!!!!!! Use the app under your own risk!! You can said you where not warn!!
Poor customer service
by Dana AS on 2018/08/25 19:17
I was so excited that I could buy a ticket to see Hamilton the next night while visiting Cleveland. When I got to the theater, I was shocked that the show had already started. After the show, I checked and Stub hub had given me the wrong time for the show in at least three different places (email, text, etc. ) Three people next to me arrived late too! Although Stub Hub claims to “guarantee” their tickets “100%”, it was really hard to find a telephone number to call them about this problem. I spent hours on the phone and was offered a lot of apologies and a credit for the fees that I had paid to be used on my next order. After a lot of back and forth and asking to speak to this manager and that manager, they agreed to give me a cash refund for half of the ticket price. I’m not sure if they really did or not. It was so annoying that It took hours of work to get a partial refund. They should have offered it right away or agreed to give me a credit so I could see the part that I missed! I would not use this service again!
Quit changing the delivery method.
by Melville Thesaurus on 2019/09/05 19:56
I wanted printed tickets for this game. There is a chance I won’t make it to this game and printed tickets would be easier for my father to sell to someone than mobile tickets are. My father is 82 and does not have a StubHub app. Only certain seats had tickets available in printed format so I limited my search to only printed tickets (a more limited seat selection). I bought and paid for my PRINTED tickets and then StubHub didn’t send my father printed tickets, they changed the delivery method to mobile. If I had known StubHub was going to require us to receive tickets via mobile app then I would’ve searched for mobile tickets seats as well and might have gotten better seats. Plus I now get to try to talk to my dad on the phone from a different state and try to help him load the StubHub app and MAYBE access the tickets. And good luck getting an air-breather on at StubHub on the phone to discuss this .This is unsatisfactory, StubHub. You should’ve given me the option of selecting mobile tickets instead of forcing it on me. OK, my rant is over.
The fees are absolutely awful
by A Dez on 2019/04/28 14:50
Bought some tickets by mistake (my bad there). Of course, no refunds. Stubhub will happily collect $70 in fees on the $200 tickets. So, only recourse is to sell them at a similar price. Relist the tickets at $200, another $15 in fees on each ticket. Enjoy the money, you ridiculous bozos! Thanks for literally nothing! Whoops, just kidding, the tickets can’t be relisted from the app or their website either! Guess I’m stuck with em. The customer service is friendly. They attempted to relist the tickets for me, but also encounter an error with no explanation. Now the issue has to be escalated because *news flash* the app isn’t capable of doing half of the things it’s supposed to do. What a grand old time I’m having. Hopefully, pending the actual sale of said tickets, I will only have paid $100 for nothing instead of $270 for nothing. Overall, would not recommend unless you own significant stock in this company.
Don’t lose your money to an error
by JoRod01 on 2019/04/20 15:42
I wanted to buy tickets for a Los Angeles Dodgers game the day before to avoid buying them at the stadium as I usually do. Redownloaded their app to buy the tickets, after finding them, had to update my new address and card info, but the tickets were for the wrong date. There is no any to stop the transaction. Called the immediately, even though it is difficult to find their phone number on their app. Talked with their rep about what had just occurred, and was informed that there is nothing I could do about date. I explained to them about the error date, keep in mind that the game had already started and I live two hours away, even though I did attempt to stop the transaction, once checked out they will not do anything about the situation other than offer to resale them for less than half for what I bought them, remember game had already started, who was really going to buy tickets after an event starts and make to see it. Won&#39;t be using them and don&#39;t recommend anyone to them.
Got Better Tickets to make up for UPS
by RĀNŪ on 2018/10/12 01:05
After purchasing tickets less then a week before the Friday NYC Comic Con, They were sent next day delivery but were not delivered, tracking showed they were still out for delivery. Stub Hub’s Customer service rep felt my discouragement and went above and beyond to make it right for me. It was too late to issue me tickets on that Friday because i work all week and didn’t realized i actually never got them until the day of the event, my friends were already gone. I mentioned that my friends were going again on Saturday and so they issued me tickets for Saturday which turned out to be an even better day according to my friends who had an all week pass. I really appreciate you for trying to make it right, I had a great time to my first ever Comic Con.
No support and you will lose your money
by buddyboyy on 2018/02/25 02:22
Imagine you are excited to go to the game, see that concert or show. You research and pull the trigger. Now they send you a ticket, you are not sure if it walk work but you are hopeful, you get to the venue and... nope. It doesn’t work. The guy taking the tickets just wants you to get out of the way, sorry. Cant come in. Ticket office wont help, and now you realize not only dod you look se your money but you ruined an event you looked forward to for a longtime. There is no sympathy and absolutely no support. Maybe it was your lack of the coding or high tech knowledge, maybe you are a victim of fraud. One thing for sure, they do not care and you ate on your own. Maybe it works for you, this time. But know you will not have any support if it doesn’t. Very sad.
Don’t Use StubHub App
by Luis_HCP on 2019/02/03 23:41
I had misplaced physical tickets mailed to me from a HubStub app purchase, traveling out of state to Lakers game. I called customer service, was told that they couldn&#39;t do anything to replace tickets but could try to show Staples Center ticket office my HubStub receipt from my app for reprints. At Staples office, I was told that my seats were actually resold on the Lakers ticket exchange and I wouldn&#39;t have been allowed entry even if I had the physical tickets, as they were scanned already. So I purchased tickets I couldn&#39;t use from the HubStub app. I called back HubStub customer service, and instead of investigating the seller who sold me tickets, the rep kept questioning me on my story and intimated that I was lying or trying to get money back. This is ridiculous, being turned down at the game with 5 people in my party, after driving 7 hours and paying over $620. StubHub not investigating the seller is maddening. I will never use StubHub again and I would recommend anyone who is reading this to get tickets using another method.
Ticket scam !
by kilkenny1 on 2018/10/27 16:45
I’ve bought tickets from this app a bunch of times now and there are tickets I have tried to buy closer to the field on many occasions for the football on both my wife’s account and mine and it says the tickets are there I try to buy them several times and it says there is a problem with my payment ! So I call my crd card Company they tell me no there is no problem with my card so I go again on the site to try buy tickets ! Once again sorry there is a problem with your payment ! Several times ! So In frustration as I have family coming from Canada to see the game and need tickets I try the tickets further back from where I wanted ! Low a behold my payment now works just fine ! This is false Advertising! If you do not have tickets available you cannot post them as available for sale it’s the law ! I’m more angry because I’ve bought so many tickets from the app and this keeps happening and this time I’ve had enough it’s not good enough ! I don’t usually bother but like I said I have family coming into town and I wanted to give them the best experience possible and I feel like I got shafted by stubhub !
Customer service is nonexistent here
by Lily25005 on 2018/03/12 02:24
StubHub has pretty much the worst customer service on the face of the planet. They’ll try to make themselves look good on social media and then show you who they really are on phone calls and private messages. They sent me an email saying a buyer needed a refund because the venue wouldn’t let them in because Ticketmaster refunded my tickets. I sent them back an email telling them the buyer wasn’t being truthful about the Ticketmaster refund, and I could provide bank statements to prove it. They never responded. Then two nights ago I contacted them because I was having trouble logging into my account. They then let me know my account had been passed to a collections agency. They had 0 right to do this considering they never gave me notice and never responded to my last email. I am appalled and furious. You don’t just mess with people’s credit. People need credit in very important areas of their lives. I will NEVER use StubHub again and deleted the app from my phone.
Terrible and horrible. Avoid. Complete dishonest thieves!
by Jw80822433 on 2018/11/29 05:25
Stubhub is run by scammers. Ive tried to sell and buy tickets here, and each time, they stole from me and failed to do their job. When i tried to sell tickets, they either claim no one bought them and sold them (thereby stealing my ticket) or they sell them after i take the ticket down/use them myself and slap me a penalty fee for doing so. This company is super dishonest and their customer service, though responsive, is like a robot and doesnt understand that their business is unfair to the customers. When i tried buying tickets, they sold me ones that got me into the arena, but other people with the “same”tickets were sitting at my seat. And when i complained, they did nothing because they said the tickets they sold me were real. This company is built on bull$hit, lies and deceit. There is more trust in buying/selling tickets offline or other websites/apps. Stubhub is like the communist dictator that history hates and curses upon. So be warned, stubhub steals!!!
WTH is wrong with Stub Hub app?!?
by MegZee on 2018/07/31 03:23
OMG.... wth is going ON?! This thing is AWFUL!! Tried to change price on tickets I had listed, wouldn’t let me. Tried to deactivate, which it DID let me, then reactivate, which it WOULDN’T let me. Tried and tried and tried. Uninstalled the app and re-installed it (after “re-booting” my phone). No help. Tried to do a new listing. Wouldn’t let me. Gave up for the day. Tried the next day. No luck. Went to the website. Same freaking issues. Tried to find a work-around by posting a “similar” sale, and changed the seats... which it allowed. But then I was going to delete the old posting (which it also allowed), and then update the seat numbers to the correct numbers on the new posting, but it had deleted THAT posting, too. What...the....Hellllllllllllllllllllllllllllllllllllll?!?!?!?! Went into the menu and got “sell tickets” and it’s just circling for-EVAH. Guess what? I will be selling my Pearl Jam/Fenway tix through another venue. Stub Hub - you snooze, you LOOSE. Get your crap together! Honesty.
Never again.
by jean deloucas on 2018/06/28 04:00
This was my First time on stubhub to sell a Harry Potter broadway ticket when my trip got cancelled. I bought the ticket for $500 on stubhub a couple of weeks prior. I couldn’t get the app to list my tickets so after searching for quite a while for a phone number on the site, I called to get help. I spoke with a nice young woman and she said she got the necessary permission to sell. No luck, so I called again the next day, and was assured that this time it would work. Still no luck. Called a third time and was on hold for over an hour and Dean was going to call me back; never did. Finally, the day before the show I reached James who figured out that someone had locked it up on one of the prior calls and he fixed it. Finally! 45 minutes later the listing expired. This is a ridiculous app to sell on, even their customer service reps couldn’t figure out how to make it happen. They would assume no responsibility for the problem. Don’t be tempted to buy on this site.
Stubhub Refusing to take my money for a that I have been planning for six months
by smallshopfraziers on 2018/10/20 05:48
My children and I will greatly hurt and unappreciated to stubhub Treated us and where trash and not worthy to go to that concert that my kid and I have been planning October 6 October 7 the watch Ed Sheeran due to several we didn’t get the chance I’ll never use him up again and I suggest suggest you not eitherMy cash on the card was good I had the amount that they warning that they asked for $533 it was on Myv card they stop payment 3timesNashville Tennessee is 6hours alway form where we live my heart was broken and my kids they would not tell the truth what was going each time I Purchased concert tickets with Saba it went through and three minutes later they kicked out declined it there is money available on the card but it was subhub denied me and kids to go to the Concert on October 6 and seventh thanks for nothing so this could be you you better wake up and listen to me do not use of of ever again I know I won’t
They are 3rd party, take no responsibility
by -Carolyn on 2018/05/30 17:48
I accidentally purchased tickets to a concert at the wrong venue. Partially, this was due to the app crashing and me re-entering several times until the purchase. I didn’t realize it would default to a certain date/venue. So I didn’t notice, as the email confirming barely notes in small type the location. It’s a very busy looking email and they send tons of emails advertising. Weeks later, I go to the concert (I think I paid for) and it’s wrong day/venue and it’s past. So they take zero concern about this, after clearly seeing I purchased the correct venue (last min just before walking in). My fault is not catching the error, but they can clearly see I didn’t attend the earlier error event AND THEY DON’T CARE. So buyer beware, I won’t use them again (as they hide behind as middle man). Buy direct and avoid Stuhub. Don’t make the expensive mistake I made. And beware that their tickets look lower priced, but really aren&#39;t with all the fees.
User experience on the Stub Hub
by MichelleW904 on 2018/11/21 22:13
The application is not user friendly and when you contact your customer support specialists they are not trained on how to navigate the application. I was trying to update my address which I found that you could not do that in the app by calling (this information should be provided on the app) and the agent was unable to help navigate me to confirm my address was updated. I develop applications for a living and to confirm my updated address I had to go to the help option, type what I needed, re-sign in with my credentials which I then needed to verify it was not fraud (why should I have to log into the app again when I was already signed in and was only using the search/help function), then when it took me to my profile I had to search several tabs before seeing my address. Several opportunities for your company to enhance within this reply. I hope the right people get this information and make a change.
I Search Elsewhere, But Keep Coming Back.
by The Best Gospel on 2017/10/05 13:33
Reality is, you may not like paying fees but EVERY SERVICE charges for their service. It’s how people in the SERVICE industry make money. Please remember, you&#39;re not just purchasing tickets, you’re paying for a service - a WORLD CLASS experience compared to all the other ticket service vendors I’ve tried. The Stub Hub experience always seems to be superior and for me, the ability to transact with ApplePay is fantastic. A PayPal addition WOULD be nice (it may already exist, just not prominently), but the seamless nature of Mobile searching, ticket sorting and checkout, combined with producing proof of purchase on my phone at most venues is an excellent experience. (Sometimes printout is required - contingent upon the venue.)
Frustrating to sell tickets
by Bigranfromsanfran on 2019/12/24 21:28
Using iPhone 11 pro. Extremely frustrating to sell tickets using app. Formatting on screen is all off, next button is hidden on bottom and I can’t scroll down to click it, have to click out then click back in then it suddenly appears at the top. Listing section and row uses regular horizontal number keyboard, when punching in seat # a different type of numeric keypad pops up. Can’t add another seat without going back out then clicking back in. Error uploading screenshot of ticket. Overall extremely clunky and almost an embarrassment for an established company and platform. It’s almost as if zero testing was done, I urge anyone at Stubhub to simply try and use the app to list tickets, you will find it immediately to be very frustrating to use and aesthetically out of frame. It’s almost as if zero testing was done, which blows my mind. I’m sure there are a lot of unhelpful reviews but I hope someone reads this.
DO NOT PURCHASE FROM STUBHUB!!!
by Yidemzy on 2017/11/08 17:33
I wish I could give this review negative stars for how terrible an experience I&#39;ve had with StubHub. I purchased last minute tickets to an event the day it took place. I was told that I would be contacted by an &#34;associate&#34; to arrange for the deliver of my tickets and thought nothing of it. 3 hours before the event started I had not been contacted by anyone regarding the tickets and began to get worried so I called customer service. I was told that I would be given a call back within the next 30 minutes with an update. An hour goes by with nothing so I call customer service again and am given the same response. Needless to say I never received my tickets. Having not received the tickets I assumed I would receive a refund given their &#34;money back guarantee&#34; but I was sadly mistaken. This event happened nearly a month ago and I&#39;ve called customer service numerous times and have been told that I would be contacted shortly but have never been called or emailed back. They&#39;ve basically stolen $300 from me. I was not once called to arrange a pick up of my tickets nor given an update throughout this entire process. If anyone reads this review please take my advice and choose a different ticket supplier. While many others have used Stubhub and received amazing deals on tickets, if you&#39;re unfortunate to not receive your tickets you will NOT be refunded your money!
Customer Service is really good!!
by >________________<< on 2019/01/13 07:27
I’m not sure why some are saying customer service is bad, but my experience with Stubhub Customer service was phenomenal. I lost my ticket the day before my concert and obviously it’s my fault. I contacted Stubhub twice by chat, and they were very very kind to me and tried to contact the seller to help me. Then, the day of the show, I received a phone call saying they called the concert hall. I would just give my name and they would give me another ticked to attend the show(Dear Evan Hansen). I was really sad the whole day thinking I couldn’t watch the show and Stubhub helped me a lot and I was so happy. Even though, it was my fault to lose my tickets. 11/10. I would recommend Stubhub.
Poor backup help
by Jumbo c 1954 on 2018/11/27 18:18
If your selling tickets on this site or any site, your trying at least to recoup what you paid for those tickets. Yes in many cases you try for more, but generally your just trying to regain your cost. As time expires and the game is near you start to lower your price again to get close to what you paid. Stubhub abandons all the sellers here because why? They want to sell tickets, they want to recoup their fees to sell these tickets. They really don’t want these tickets priced at cost they want the tickets to sell below the cost to push the market to buy. They don’t send you ideas about selling them at cost they send you emails that tell you your tickets are priced too high. And they allow sellers to price their tickets well below their cost which drives our price down. There has to be some minimum ticket prices that are set for whatever your selling. Then at least the seller can try to recoup their costs.
Still the #1 sales broker
by Consumer Doe on 2019/01/05 15:39
I love using Stub Hub for all my entertainment! They are quick and reliable source for event tickets/seating. I have tried Zigabid and let me tell you... DON’T USE THEM. They had all sorts of trouble with their website. Their response time was lousy, I finally gave up (after repeated request for help via email - no one responded in a timely manner) I finally had asked for credit card refund because I no longer trust nor have faith in their website. Someone did call back trying to save the sales and gave a poor excuse “I didn’t have my cell phone with me at the time.” In this day and age everything is automated and recorded in “real time”. Should not have kept the consumer wait.
Don’t Stand Behind Sellers Who Pay High Fees
by Jhayre on 2018/07/15 01:45
I have had a few incidents where I have sold high price tickets on StubHub with nothing but positive intentions for a smooth transaction for all involved. I pay the high fees because I expect protection as a seller and buyer which does relate a high value marketplace. Unfortunately when concerts are rescheduled or listing issues somehow arise, StubHub is quick to hit you with penalty fees and force you to pay high costs to compensate the buyers for any inconvenience. I have no problem with making things right for everyone but why penalties for unintended issues that often are not even communicated or should be addressed at the time of ticket validation during the listing process. I closed my account but am forced to reopen it since MLB used StubHub as their exclusive partner for resale. I really hope I don’t experience any problems this time as I never intended to previously but was treated like I did by the service I have paid thousands of dollars to for my protection. Need to learn how to treat your customers or you won’t have any left besides those forced to use the service.
Seat map is the best, would be nice if you could set preferences
by HNWL on 2019/08/22 21:11
The app is great, map is the best amongst any of the ticket sales apps by a lot. Wish I could set certain default preferences with my login. Specifically showing prices with fees included, sort tickets by price, and selecting a specific section or zone to display for a favorite venue. Define by venue should let you search for the venue rather than display a huge list based on location. Price alerts are also an issue. You setup one, then you constantly get spammed with emails with the subject “...tickets in your price range.” But after opening the email, it says “... are not available.” Defeats the purpose. Otherwise, great app.
Stubhub = 26% Markup on tickets
by USPrivateer on 2019/04/03 20:20
It doesn’t seem like whoever makes the application for StubHub is really all that good at it. They appear to have broken the Wallet section again. There is no way to stick the tickets into your Wallet now. I suspect that StubHub may no longer want you to be able to do that. That way you can send your tickets to your friends and they don’t know anything about it. They want you to send the tickets within their own application, so they can collect the information for marketing purposes. Makes me angry. Update: Response to developer. No, in this case, major-league baseball tickets, they have been available for use with Wallet for several years now. In fact I have one currently in my wallet that came from The previous version of StubHub. This is not the first time your app developers have broken the Wallet application with StubHub or, failed to keep up with the operating system versions from Apple. Update: April 2019. Added a star as the wallet functionality is working again. I would have added another but I’m now seeing pop up ads while I’m browsing. Incredibly annoying and demonstrates the greed of stubhub. Seriously, a 26% markup fee on each ticket?
Terrible Customer service and no heart
by Smcma001 on 2018/04/13 20:49
I had listed physical tickets to an event and 3 days before the event, I got an email at 1am that said my tickets sold and to send by the end of the day. I’m at home with my first born 6 day old son so I don’t exactly have a lot of time to mail the tickets. Anyways, I drop it off at a UPS kiosk at 8pm. Because it wasn’t sent out at the end of the day, but the next day, I was charged $30 which was 40% of the sale price. I’m not upset about not getting paid out, if the buyer didn’t get in time, I don’t deserve the sale; I’m upset that I still was charged for doing my best with the situation that was dealt to me. When I called stubhub, they said that this is a pretty unique situation and you rarely get less than 24 hours to complete a sale. I guess I’m just unlucky. If only the customer service folks had a heart and instead of trying to make a buck at everyone’s expense. I’m done with them.
Beyond Confusing and Convoluted
by Bassmaster420 on 2018/02/17 21:17
Stub hub has made the ticket but process beyond confusing and convoluted. When you buy your tickets there is a chance you could be buy mobile only tickets and it won’t say this anywhere in the purchasing process!! When I talked to one customer service agent she gave me the wrong directions and I downloaded and fought with the stub hub app for hours for no reason. After transferring the tickets to my account, I was NEVER able to view them via the stub hub website or app. I was finally able to get ahold of a customer service agent that was kind enough to email actual direction then I had to download the app to the event venue before I was ever able to get my tickets which was only 3 hours before the event started after driving 3 hours to get to said event. Stub hub has made these entire experience much more stressful and I will NEVER NEVER buy tickets to ANYTHING from stub hub again!!!
Just loaded and it just crashes
by Nanocore on 2018/03/11 22:18
We bought tickets to a ball game through stub hub and it said we would get our tickets through this app. So bit my and I loaded the app and tried to run it. It got set up and before it could get to showing us anything related to our account it crashed. Now it won’t even get past the splash screen. Really? If there is a network problem the app can’t handle, it should catch it and present and error screen, not just stop. Maybe this was acceptable when smart phones first came out but now it is unacceptable. I sure hope the app works when we need the tickets for the game, which thankfully isn’t for a few weeks.
Terrible support
by Guitar Villain on 2019/03/16 09:11
I bought a ticket to Emerald City Comic Con Friday general admission at over double face value. When I received my ticket in the mail it was a kid’s all-week pass. Thinking this was a simple mistake I called customer service and was told that there was a comment by the seller that it was a child’s ticket. I told them I saw no comment when I bought the ticket. Also there is no such thing as a Friday kid’s ticket. The only Friday ticket was a general admittance ticket. The only children’s ticket was an all-week pass (with a face value 40% of a Friday GA ticket). Also the order confirmation email didn’t mention anything about a kid’s ticket. Customer service told me this was my fault. I should have read the special comments and the seller had provided a way in for a child on Friday which according to them is what I ordered. I asked about their guaranteed entry policy and they said that it doesn’t apply to this. They said I can’t resell the ticket as the event was so close and they suggested I sell it to a friend or family member. I never raised my voice and remained calm, but I was told that as we are not getting any closer to coming to an understanding he (the call center manager) was going to be forced to disconnect the call. I’ve never been treated like that by any customer service. Unapologetic amd treating me like I’m trying to scam them.
Close but no cigar
by CDMIV on 2019/03/26 14:17
The App has a lot of great features. The ability to easily navigate stadium seating charts is high level. The interface is well designed and easy to use. I also love being able to see the field view from where your seats are. I should probably give this App 5 stars but 2 things drive me crazy. First I’m not able to see my gift card credit when I’m purchasing my tickets. Big miss! Secondly the App violates the cardinal sin of Apps. Don’t make me log in every time I use the App. It’s not really an App then, now is it? The reason for Apps in the first place is convenience. If I have to log in nearly every single time I might as well pull out my computer. That alone is worth deducting 2 stars. You could have won it all but these issues cost you a championship.
Tickets didn’t transfer
by Hike_it on 2019/08/17 05:16
Planned to go to the Carolina Panthers game tonight with friends. My buddy bought the tickets and tried to transfer them to us hours before the game. While his interface showed that the tickets transferred successfully to us, none of us could access our tickets and they wouldn’t load or show up on our apps and interfaces. He could not pull the tickets up on his app anymore since they were “transferred” and it caused us a 20 minute delay at the front gate. We could not screen shot the tickets and there wasn’t any email notification with a link to the tickets. We missed kickoff and nearly half the first quarter waiting for staff to problem solve. We weren’t the only ones. As the NFL and Panthers are going electronic tickets only, these bugs need to be fixed. Very disappointed. Will be going through SeatGeek, Visa Tickets, and Ticketmaster from now on unless reimbursed for troubles.
Don’t use stub hub
by Bobber the robber on 2017/12/28 17:27
Bought tickets and was guaranteed by Stub Hub that they would be delivered. The app itself shows I have tickets but if I try and view tickets it just says something went wrong so I have no way of actually gettin into the event. It’s a scam of actually receiving tickets you buy. Customer service keeps “ contacting the seller” or so they say and then tells me that the seller has transferred the tickets, but the venue, Ticketmaster have no record of the tickets. I don’t believe stub hub actually verifies the tickets they sell are real and the buyer is just taking a huge financial risk by purchasing fake tickets and then stub hub won’t back the guaranteed refund policy they advertise. Their only response was “ check your spam folders for delivery”. It’s like they believe people wouldn’t check those and when you tell them it’s been checked they will say they will look into and contact you back but then never do.
Stubhub pedals fraudulent tickets!
by Portdds on 2019/11/08 18:19
If you want a guaranteed ticket do not purchase through Stubhub! I purchased Hamilton tickets a month in advance and paid top dollar for excellent tickets. Stubhub said the tickets would be delivered the day before the show. The night the tickets should have been transferred I called to notify them that I had not received the tickets. They assured me the tickets were guaranteed and even if I didn’t receive them I would get equally good, or even better tickets. Long story short it’s now the day of the show and still no tickets. Stubhub now says the tickets have gone up in price so the best they can do are now the worst tickets. So they want to give me tickets that I could have literally purchased for a fraction of the price at the cost of a premium ticket. Stubhub is a joke! Purchase tickets directly or from a reputable ticket market! Don’t trust Stubhub with your plans!
Don't use this app
by Jedicfalls on 2017/09/29 22:52
Zero Stars! Crap rating system won&#39;t let you give 0 stars. Bought tickets less than 48hrs before event. Said tickets were available for download and print. Bought tickets, then app said seller had until the next day to make the tickets printable!!!! That&#39;s less than 24 hours before the event. I was supposed to leave for my weekend plans but now I can&#39;t because this awful app will let people sell you tickets they don&#39;t even have. Tried live chat and after voicing my problem was promptly disconnected. Guaranteed in time for event means before the event...apparently up to 1 second before. They don&#39;t have to give you time to make it to the event....nice guarantee. It&#39;s like permission to steal from you. Use one of the other 30 ticket apps as stub hub doesn&#39;t give a crap about you or your plans or selling actual tickets that are available to print when you buy them.
They stole $300 from me
by jarlz1 on 2018/12/29 00:25
I had tickets listed on StubHub. Sold them. Gave extra tickets, hard copy and PDF. Customer service tried to contact me and 20 minutes later they overcharged me over $300 to replace tickets that were already good tickets . I responded in less than one hour to their attempt to contact me. But they had already spent three hundred extra dollars of my money. They gave my buyer seats in a different section when my seats were front row seats. I could have resolved the scenario in less than an hour by the way. And when they charged me that extra $300. They didn&#39;t say what it was for. So I had to contact them over 2 hours to try and get a resolution. I did not talk to a manager the same day. Then they tried to call me back and left a voicemail. And claimed the issue is resolved. Because they&#39;re too cowardly to actually talk to a person who has a valid claim. Also, they cancel/close sales days before the event if hard-printed Tix, and time of start for PDF. People still looking to buy Tix at discount during event. Who does that harm? Why can&#39;t they allow people to leave hard Tix at will-call? Easy to verify with Video or acknowledgment from event management. There&#39;s no way I can recover my $300 from them, or appeal my claim. I&#39;ll guarantee you this; they&#39;ll always get theirs!!
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All Versions
5.0
1,132,446 total
 5
980,297
 4
104,777
 3
24,585
 2
6,256
 1
16,531
Current Version (31.2.25)
5.0
1,123,255 total
 5
975,396
 4
103,864
 3
23,870
 2
5,658
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14,467
Version History
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