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App name
Forever 21
Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE PROMOTIONS: Get exclusive access to sales and discounts first! - MANAGE YOU F21 CREDIT CARD ACCOUNT: You can now manage your Forever 21 Credit Card account on the forever 21 app! - SHOP: Explore, browse, vertical swipe to more images, horizontal swipe to another product, and buy on the go! - SCAN & SHOP: Need another size? Looking for more info? Just scan an item’s barcode to get details, read reviews, and share your finds!
Layout Change
by Neisy <3 on 2019/11/19 10:57
The layout of the app recently changed. I think it made navigating in the app more challenging.
AMAZING
by Xoxo😘xoxO on 2019/11/19 03:19
i love the way this app is organized and has an amazing selection of all types of clothing for such good prices! couldnt get better!
Clothes
by Tae 321 on 2019/11/19 02:11
Love this site
New app
by jackiebts94 on 2019/11/19 00:03
I’m not the biggest fan of their new version of the app. I liked the old one. When I would go see new arrivals it would show all the new items. No I have to go to the category and the choose a subcategory and the choose new arrivals and then choose which category (bottoms tops jackets and dresses) and then once done have to go to the other category’s to see the other items. I don’t like it at all. Maybe go back to the old way or try to make it less work to get to certain items you want to see.
Changed
by Sunnybricks on 2019/11/18 22:46
No place where you can just look at everything brand new anymore. I would look at this section everyday and add stuff to my basket. This makes it very unlikely that I’ll keep shopping here since I can’t just instantly see everything that was just added that day like I used to.
Use to enjoy this app
by TiLeHo on 2019/11/18 19:15
It was easy to go through. Swipe features. Now everything is back to clicking which isn’t the quickest way when you have multiple things you want to delete or save for later options. Searching for clothing with the drop down menu. Is cool for extra searching but I loved the tabs at the top to make it more assessable to get to what you want to look for. Please change some things back. Reminding me of a version 1.
Tienen todo lo que te puede gustar..
by Mikimiforyou on 2019/11/18 05:32
Pero recomiendo mejor pasar por la tienda. Las compras son más seguras yo hice un pedido nunca se proceso la orden pero en mi cuenta de banco se registró que la cobran dos veces. Te tratas de comunicar con ellos no responden a los email y el servicio al cliente se demora y no tiene muchas opciones directas para resolver el asunto.
(:
by Zs MUM on 2019/11/17 22:48
I love how fast it is I wish my discounts from my rewards would automatically apply since sometimes I loose them , but overall I like the app.
New Update = 👎🏼
by b_young_ on 2019/11/17 21:26
Now I love me some Forever21 and most definitely prefer the convenience of shopping on the app than the overwhelming stores. But, this newest update that changed the “flow” to make it “easier” has to be the worst idea/update ever. There was nothing wrong with the previous way and now you have to do a whole lot more unnecessary clicking in my opinion just to look at what’s been newly added. If something’s not broken, then don’t “fix” it.
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by mongrapea on 2019/11/17 20:03
New update is trash
✌️
by Loveypuppeies on 2019/11/17 14:52
It’s a good app but they should make it so you can have more than 100 favorites
I ORDER SOMETHING AND THEN THE ORDER SAYS ITS CANCELLED !!
by nicole5martinez on 2019/11/17 00:22
1 Star
Savin’ and Stylin’
by Epohne on 2019/11/16 21:12
Forever 21 has unique, cool and comfortable clothing! You can wear dope duds at half the price. There’s a large selection for women and men and there’s no excuse to not buy your faves. The holidays are com in’. Jingle jingle❣️
Best App ever!
by Orvillam on 2019/11/16 18:38
I’m so addicted! Please don’t close the stores! We love you
False advertisement
by 2,6?) on 2019/11/16 17:48
I am giving this app 1 star, due to false advertisement stating your 1st in app purchase you will receive 15% off, which is not true. This is not working & customer service agents can’t even assist... I am making a corporate complaint.
Didn’t give me my discount
by celper3632 on 2019/11/16 14:23
It says 15 percent off first in app purchase and I didn’t get that, also my total was $90 and I didn’t get free shipping even though I input the code.
Trash
by Micccayy on 2019/11/16 07:05
The newest edit is horrible. It doesn’t allow you to read reviews, which coming from a company where none of their sizes have any consistency, that’s kind of a must. It’s just disappointing knowing how the app used to be and now having to compare it to what it is now.
Student Discount Not Working
by Brazen Fit on 2019/11/16 04:08
Both military and student discounts don’t work. Forever 21 has gone downhill
review
by lizzy550 on 2019/11/16 02:28
love forever 21 they have such cute clothes and great deals on clothes and accessories been shopping there for the past five years and have never been disappointed
The New Update
by and i oop- 🤭🤐 on 2019/11/16 01:13
I hate the new update because you now have to click the 3 lines in the left hand corner when it was way easier clicking on the tab next to my wishlist. I also wish it would have given us a second wishlist for our Riley rose products and let us have more than just 100 things in our wishlist
Great
by jnessa13 on 2019/11/16 00:21
Great prices on the best styles. Fast easy check out. Promotional codes for new members!! Love Forever 21! Sure do miss the store close to home. But the app is a plus! 👏🏽
Fantastic
by Jada Cowan on 2019/11/15 17:02
I love this app it helps me find good deals and buy online and just pick it up and I’m the first one to get notifications about anything sale
Did not get the 15% off for first time order on app!
by Lena/beana on 2019/11/15 16:33
I
Discount
by ;79900;;3;(7 on 2019/11/15 03:04
My order computation was wrong 30% discount was not applied
Forever21
by Leticia Gomez on 2019/11/15 02:46
How do you get a hold of someone? No customer service number or email available
Makes shopping easy
by CTH1! on 2019/11/15 01:07
I used to have a lot of trouble ordering. Using the App seems much easier so far. It used to be that If something is on super sale at Forever 21 you can’t tell if it’s in stock or not. Sometimes it looks like it’s ordering like you just paid then nothing happens! I hope the App is better.
Don’t like the update
by monkeyslpy4321 on 2019/11/15 00:14
Very sad about this new update! There’s no way to just shop by New Arrivals, which is the way I’ve always shopped on the app. Pretty disappointed at how difficult it is to navigate.
New app isn’t good
by lylytiff on 2019/11/14 22:52
Can’t see reviews or what the material is made of. Go back to the old format!!!
Pesimo hice un pedido y nunca me llego
by official.lis on 2019/11/14 15:38
Decepcionada totalmente 🤦🏼‍♀️
False advertising
by Morgsure on 2019/11/14 15:14
I read where I would get 10% for getting app. 30% more off sweater sale. This was inaccurate. I tried to put in codes and it would not take. Said only one code at a time. Don’t advertise it then if it’s not true. Never purchasing again from forever21!!
Update
by Iita31 on 2019/11/14 15:02
Not a fan of the. New update, the last one is easier if you ask me. Love the sales tho!
In love
by a_justine on 2019/11/14 14:13
I love how quick and easy it is to make my purchase through the app. Great prices online!!
Confusing
by asdfhjkkllopitescvnkvcbbhk on 2019/11/14 05:17
No easy access to credit card info to make payment. No easy access to log out.
La necesito en español
by rosiwilly on 2019/11/14 04:55
En español
Always reliable!
by therealmeggers on 2019/11/14 00:48
Have shopped at forever 21 for years now and it’s definitely the best most affordable and cute online clothes company out there. Everything usually is good quality and you can’t beat the prices. Also easy returns.
First order!
by mara1022_ on 2019/11/14 00:05
Excited to receive my first order
Horrible customer service
by Cneegray on 2019/11/13 21:35
I tried chatting with 3 different employees about a refund and all said was they’d get back to me within 24-48 hours and none did. It’s been over a month now since my return was received from them. I also talked to someone on the phone and they said the same but nothing ever happened and still no refund. I tried to talk to a manager and they were “unreachable”. I am very disappointed as I have spent years ordering from forever21 and now I will never purchase anything ever again.
quality
by julie ren on 2019/11/13 19:05
10/10 clothes
Cool
by Treniquè on 2019/11/13 17:46
So recently I’ve been looking for a pair of boots Brown and black and I literally found them on Forever 21 for a really good price and I also got a discount because I search for cells and one of the boots was already on sale I literally only pay like $46 with a $15 off for two pairs of boots
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
Easy even for Boomers
by TexCSS on 2019/11/13 14:40
One word. Easy. I’ll remember this for Christmas shopping!
Girls coat
by ms dana mac on 2019/11/13 13:19
Just love it beautiful
Really good deals and items
by godssoldier200 on 2019/11/13 04:13
This an a amazing app for both genders and (other) I promise you cannot go wrong with this app
Web
by Scarlett90211 on 2019/11/13 01:19
I can’t seem to get the website to work properly. It’s stuck after I deleted an item
Satisfied Customer
by pnyloca on 2019/11/13 00:21
Love the APP it’s very easy to navigate and friendly.
Too sleezy
by Shawna Israel on 2019/11/12 01:17
It’s hard shopping at forever 21. The clothing are so provocative! I’m gonna pay off my card and cut it up. Once you get more modest clothing, I will think about coming back.
Amanda Martini
by Amanda Martini Glass on 2019/11/11 19:19
Great clothes
Rude associates
by third time wont be the charm on 2019/11/11 15:20
I bought an item and in less than 24hrs took it back just as I had bought it and was told I couldn’t return it. It was for a 12 yr old who simply tried it on at our hotel and it did not fit. I even called customer service who supposedly opened a ticket and I have never heard from anyone, no wonder they are closing stores.
Afterpay
by pissedlll on 2019/11/11 10:46
I was trying to check out on the online browser and every time i clicked check out it just refreshed. So i installed the app and refound all 21 items to purchase and afterpay isn’t available on the app. It took a LONG time to refind everything. I’ll shop elsewhere.
Wonderful company
by aprilmichelleB on 2019/11/11 07:06
Love Forever 21 their clothing quality fit style everything is so sexy and the staff is professional and friendly.
:))
by YG$/ on 2019/11/10 23:55
I found what I was looking for, that they didn’t have in store !!!
Ivory K
by Nayanese on 2019/11/10 15:12
Really easy and simple, great deals and cute stuff !
Easy app use
by Luppela on 2019/11/08 18:28
I love this app. Super easy and convenient!
Great
by janraagas on 2019/11/08 17:48
Awesome possum
ugh
by kpopfan101 on 2019/11/08 15:03
takes a week to ship. before, it only took 3days.
Honestly, pretty great app
by vicky nicole on 2019/11/08 13:35
There are some glitches in the app, but other than those, the app is great. They’re cute clothes and I just check the reviews on the item before buying to be sure that it’s hood to buy ! Everything that I’ve gotten from forever 21 is super cute, so aside from the minor glitches, the app is good.
Convenient
by dmndanthony_ on 2019/11/08 04:55
Love the variety of different styles and clothing for different seasons throughout the year at an affordable price.
G
by gwynicole on 2019/11/08 00:54
Hg
Sweet
by noneyabidnis on 2019/11/07 05:52
App
Pictures
by melindaf7 on 2019/11/07 04:41
I want picture reviews
My favorite store!
by Ann*MarieStaR on 2019/11/07 00:16
Best place to shop for woke, vacation, a night out, brunch with the girls, date night, or to relieve stress! <3
Best store ever !!
by Macie Mc on 2019/11/06 23:31
Love❤️❤️❤️❤️
To much charge of late payments
by jelahloue on 2019/11/06 16:49
I rate 1⭐️ because they charge you too much if you late fee, pay the charge then I close my credit account with them.
I found the perfect jacket!!!!
by Dawson_1 on 2019/11/06 06:57
Although I haven’t received my jacket as of yet, I really think I will like it........It was the perfect style as well as price!
Very difficult
by MJOELLY on 2019/11/06 03:15
Not free shipping. Horrible customer service.
Satisfied customer!
by Antesha.A on 2019/11/05 23:37
This app is awesome! I went to the item I wanted and also loved the promotion code for downloading the app! Not to mention Apple Pay makes it that much easier at checkout! Thank you!!!
Thank god for this app
by Burbarambar on 2019/11/05 22:15
Literally amazing.
Love the appp
by Hashbug on 2019/11/05 21:07
Super easy to use! Fast and convenient:)
Always and forever
by Livleegirl_03 on 2019/11/05 21:05
Being the odd ball I am, as well as shaped, forever always has the latest trendy styles that fit my every curve and mood!
Forever 21 app
by baby- go on 2019/11/05 20:45
It’s not good I’m sorry I had to return an item and it took forever to figure out how to do that then I won’t be refunded Ed for like a mont that’s crazy I won’t be using e app again 👎🏻👎🏻
Not enough info
by RHC on 2019/11/05 19:35
Where is my receipt? Not in delivery. Not on my Acct. How to print from Acct? Also damaged goods delivered and I have to pay to ship them back!
Deandria Davis
by 1122-1---1-- on 2019/11/05 16:13
Every time I press on an item that has a sale price the item price changes to the original price selected.
Active wear
by Sheiladewdrop on 2019/11/05 13:35
I Love forever 21 Active wear so cute and is perfect for the kind of work out I do, easy wash and wear I can truly say I be styling with forever 21!!!!
App worked great, better than the website!
by criticalshopper on 2019/11/05 04:09
I was pleasantly surprised with the ease of use with this app, far less cumbersome than the online experiences I’ve had when shopping F21. Got the 20% discount for trying it out, too, which was an added bonus, obviously! Definitely recommend!
Poor service
by Shohreh79 on 2019/11/04 22:04
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Love this place
by Roselyst on 2019/11/04 20:34
Very good place to shop at and it’s affordable.
Forever 21
by Keesh503 on 2019/11/04 18:22
Love the style!
Me encanta
by kvbjkvghkj on 2019/11/04 17:42
Me encanta la ropa solo dela Forever excelente calidad
Easy to use
by Ochoa Family on 2019/11/04 04:21
Easy to use app for ordering
Where to redeem rewards online?
by csquared-2018 on 2019/11/04 01:33
It is not easy to find
clothes
by janiceelsie on 2019/11/03 22:24
i love all forever 21 clothes comfy and affordable!💛
Great App!!
by Rap Quotes on 2019/11/03 22:03
Good at keeping your favorites saved, also very user friendly and convenient with payment options.
Annoyed
by jaimeisannoyed on 2019/11/03 19:44
I had to do guest checkout to FINALLY place my order. I kept getting a notification while logged into my account that my payment info did not match. No issues when I entered the same info as a guest.
Love!
by triippyy.kiim on 2019/11/03 17:21
I really love Forever 21 and their clothes. I’ve been branching out more to different types of clothes and Forever 21 always has something I’m looking for <3
Maria Ciardiello
by mc217 on 2019/11/03 17:06
Great prices
Reseña
by Jeismell on 2019/11/03 15:55
Forever 21 es una de mis tiendas favoritas ya que siempre son los primeros en traer al mercado lo mas nuevo en la moda. Lamentablemente estoy muy desilusionada porque Puerto Rico nunca aplica para free shipping, me gustaría que re evaluaran las opciones de compra para nosotros los clientes. Gracias.
🙄
by caro.ic on 2019/11/03 15:18
I think they should have in-store mode
Easygoing
by CamArshell on 2019/11/03 14:58
Easy way to buy and browse through the site
Me encanta !!
by poncetrejo on 2019/11/03 04:32
Ropa muy bonita 👍🏼
Not clear
by brenfu on 2019/11/03 03:05
Trying to remove an item from cart is a guessing game. Trying change payment type is a guessing game. It needs to be more clear
Takes FOREVER to Order Online
by shakesperson on 2019/11/02 21:28
Not worth your time! There was “20% off for downloading and using our App” that actually CHANGED the price of the item from $49.99 to $99.99 and then gave me 20% off for a new price of $79.99. So the app discount actually ADDED $20 to the price. Then I tried to use the “personal promotion code” for 10% off that was emailed to me for creating an account, and I kept getting an error message! RIDICULOUS! No wonder they are in bankruptcy! When people come to your site, that’s almost a win; when they find things to buy, that’s almost a win; when they can’t purchase the products because the app and website are too screwed up, that’s a FAIL!
Best Shopping App
by Cherry Fanta on 2019/11/01 21:37
I always get great deals and low prices !!!
Love Forever 21
by Vilms5 on 2019/11/01 20:27
This has always been my favorite store!
Shipping method error message
by taebomarie on 2019/11/01 18:01
Love the app, but there seems to be problems with Forever 21 Website. The only way it would let me submit my order is if I got it shipped to the local store. I wanted it shipped to home, but it was a no go. Anyway it’s my first ever forever 21 purchase so fingers crossed great deals
Always Awesome
by teppiewhit357 on 2019/11/01 17:51
Love shopping online with Forever 21 it’s simple and easy
Afterpay not available & Customer Service no help
by Dolce885 on 2019/11/01 17:42
Not good.
Frustrating
by naneshka on 2019/10/31 22:36
Stop emptying my cart. Every time I go to buy something my cart is empty ugh
Delivery
by jashel221 on 2019/10/30 21:15
My package was delayed 2 days and I got my package a week after
Shipping address problems
by Loliita QV on 2019/10/30 00:18
Not letting me add my address, not working for PR 🇵🇷 Even though it allowes me to put Puerto Rico when I try and put my address it says there is an error in it!! When I literally have Forever 21 down the street!! ITS ALMOST THE SAME ADDRESS... plus its the same that shows when u checked there stores in my area!! Dont get it
Forever 21 app be LIT!!
by Drake.is.my.future.baby.daddy on 2018/07/12 17:50
I installed the app because I wanted the 20% discount. I saw other people getting upset that the 20% didn’t work mine did I think it’s User error lol. Anyways i finally downloaded the app and I didn’t know what I was missing! The find my style feature is FUEGO!🔥🔥🔥🔥I can narrow down what I’m looking for with tapping on the options. You know I be looking for those crop tops and bootay shorts lol it’s hella hot right now. Like 110 outside and I’m melting. But it was so easy to find a cute outfit without having to do the endless scroll. Ain’t no one got time for da!! Lol🤣 One thing is that the wish list has a limit of only 40 items? I mean come on brah? Do you even wish list brah? I know tons of me and my friends add items to the wish list and once there’s a sale BAM...add to cart. You know us millennials...we ain’t shopping till it goes on sale hahah! Come on Forever 21, you have to give us more than just 40 spots! Overall the app is easy to use and it’s easier to then going to the mall. Im hoping that they give more exclusive discounts for people using the app Cos then I’ll never delete it lol!!!
UI could use some work
by EbCai on 2019/09/14 23:54
I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage. It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, this app isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.) The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!
Love the app but missing a few things
by Brit627 on 2018/06/25 07:16
App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL. Ok on to the app— it used to be easier to sort through categories. For example: jewelry—->earrings—->studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer. I know it seems like I complained a lot but I really do love the app, fix these things and it’s 5 stars all the way!
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
Love The App! But...
by -Pitcher7- on 2019/03/01 00:48
Don’t get me wrong. This app is amazing. It’s so much easier to order from here, then to look online and find something you really want to buy, and go to the store just to find it it your location doesn’t have it! This app makes that problem disappear! But, i think it would be fantastic, if in the wishlist, you could rank the stuff you have in there. I personally like doing that sort of thing with wishlists because to me, it’s so much easier to organize what I want. My only suggestion for this app is to be able to rank items in your wishlist! That’s it! Other than that, this app is amazing!
Poor Service
by Snnssbbava on 2019/08/13 14:54
The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.
Rating explained and Suggestions
by Second name was taken on 2019/01/05 07:44
Overall, the website is easy to manage. I liked the size guide and the scale on of it will fit right or loose. Those were a HUGE help in deciding sizes! I also appreciated the photos from multiple sides and angles. It helped me make many decisions on whether to buy an item or not. I will say that the 30% off was nice, but confusing. I thought it applied to all items, but it did not. It was a bit unclear. Also, I had to scroll through all of the merchandise to find shoes, jackets, other specific things. I realize that could be a way to get people to shop more, but it was frustrating. I ended up just leaving the page entirely and using the search bar. Perhaps adding a searching engine within the 30% off page would help with that since there were a variety of items. Overall, I am pleased.
Horrible Service
by ANNDJDJEHTJJCJDJDJDJJDHD on 2019/04/10 14:17
I was told that it takes 24 hours to receive a shipping confirmation, and it takes 5-10 business days to arrive. Ordered my items on April 5th which is a Wednesday (not a holiday or a weekend), didn’t receive shipping confirmation for THREE days. I needed these clothes for a dance that was two weeks before I ordered them so I figured I have plenty of time to order them, receive them and adjust them in anyway before my dance. It’s been SIX days since I received shipping confirmation and still no movement on my package. I email Forever 21 twice and I never received anything back. My dance is in three days and I have to go spend more money to find an outfit similar to what I was going the wear. Thanks a lot Forever 21, I will never buy from you again. Will be immediately returning my items when I receive them because I’ll already have them and I will have given my money to a different company that didn’t screw me over.
Can be ALOT better
by Tyler Wasabi on 2017/12/15 19:51
The app is overall good but for someone who spend alot of time in this app, there should be some quick fixes that will make it better. 1. You should be able to see product reviews from the app and not have Safari pop-up. 2. You should allow more items in the wishlist. I would buy more. I wait for things to go on sale. 3. When things are low-stock, we should be notified if we like. Or let us know when there’s say only 20 left in our size, buy soon ... it does it purpose. I love Forever 21 and shopping online is fairly easy and shipping is fast even with free shipping. The app just can be cleaned up a little. Alsoooooo this only happened once but one time I logged in and ALL of my items was gone! My wishlist had 40 items, my save for later had 40 items and my checkout had 10. I was scrambling to find what I had!!!!! That was a bummer!!!
❤️Just needs improvement
by bæìłęÿ on 2019/05/10 01:47
The app is so easy to use and I have bought multiple things from it and I could easily track my package. I love this app and I love the style finder feature I just wish on the style finder category you could add swimsuits...that would be so great. Also, for reviews I very much think that y’all should let us put pictures on the reviews because then we can see what the outfit looks like in real life and not just see what people have to say about it so we can actually see it. That’s just a suggestion...also I would really like it if you could add a feature “shop the look” and find the other things the model is wearing. Because sometimes I’m scrolling through clothes and I see something I like but it’s not the thing being sold so that would be great. But otherwise I LOVE this shop and app... I very much recommend💞
So sad
by SaintPetrova on 2019/07/09 18:06
I have loved shopping at Forever 21. That have good clothes and always something new. When I downloaded the app and placed an order. Well after putting in the shipping address I apparently forgot to put in my townhouse number. So the package was sent back to its Warehouse. When I called to ask about my package the explained that the shipping address wasn’t complete so it was sent back, and upon arrival I would receive an email asking my if I would like it shipped back to me at an extra charge of $5 or if I would like my money refunded. I still haven’t received my email and that was over 2 weeks ago. I called again today and they gave me the exact same speech of when it’s arrived at the warehouse I will receive an email. That my package is still in transit. My package didn’t even have an estimated time of 2 weeks to be delivered originally so obviously the warehouse is not going to be 2 weeks away. I’m just upset about what I perceive to be the lack of organization.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
Annoyed!
by Yaya-24 on 2019/04/17 03:15
1st of all when I’m scrolling through the products I noticed that they are duplicated multiple time which is frustrating because I keep seeing the same product over and over again. Second of all why do you promote a certain type of style of it sold out or out of stock? Why even bother to hyped people up when you aren’t even selling the product. Third of all, on the website it promotes you can use two promo codes at the same time, but when you try and do it on the app or even on the website it does not allow it, that’s false advertisement! Finally you promote Afterpay but on the app is does not give you that option! So inconvenient when I’m trying to do a large purchase. One more thing, it is not fair when I have something in the cart that I want to purchase but once I am inputting my information you then sell out! Within seconds of me inputting my information then I can’t purchase it it really annoying!
Poor service
by Shohreh79 on 2019/11/04 22:04
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Disappointed
by RaeChanel on 2019/03/13 01:37
Originally I was IN LOVE with this app and gave it 5 stars. But then the app had to go and get all stupid on me. Let’s start with the fact that you can no longer track your order or see when it’s expected to arrive from the order history. I have to open the confirmation email and hit the link to track my order from there. And then when I do that, and type in my email and order number, it tells me absolutely nothing! NADA! Not only does it not show me ANY tracking information, but it doesn’t even tell me when my package is expected to arrive. And to make matters worse, this is the LONGEST it has ever taken for my order to arrive from forever 21! I placed this order 9 days ago! One time I placed an order and no bs, it came 2 days after it shipped! With standard shipping! What happened??
Don’t Buy
by Screw yall ! on 2019/03/06 04:02
I’m a college student in need of new clothes, so i knew i was coming home for Mardi Gras break . So i ordered February 19th the break started on March 4th-6th. First the EDT ( estimated delivery time) was March 1st so i said okay that’s cool i’ll still be home . Then it changed to March 4th so i said ughhhh ok. I went back on the app and noticed it changed to March 6th ! the day I leaveeee! And USPS truck doesn’t deliver till around 6pm ! i leave at 10 am ! this is a huge inconvenience on my part & i expected better from a well known brand . I WILL NEVER SHOP W YOU GUYS AGAIN, & this app will be deleted once i review my order ! GUYS THE LOSE PACKAGES AMD LIE ABOUT DELIVERY DATES. first of all i’m aware the warehouse is in LA, my package then traveled from there to AZ , to TX then to TENNESSEE ! WHAT THE ACTUAL FUC* if i live in louisiana why did my package didn’t just go from texas to MS? then after TN it finally reached MS and now in LA. if my package wouldn’t have went where it wasn’t supposed to go , i would’ve had it on time.
Plus Size
by SarahMia18 on 2019/02/14 19:36
I love Forever21 but there’s multiple problems I’ve found with the app and site. When hitting ‘Refine by’ on sections such as special holidays/occasions, it only shows XS-XL even if it shows plus size items which makes it harder to comb through and see what is possible for me to wear. Even IN the Plus Size section, you can only refine by styles from XS-XL, which will show zero options if you click on one of the sizes. There is very limited selection when it comes to Plus Size, and the amount of styles sold in Plus Size are not even close to the amount sold in regular sizes. When the Retro/80s-90s styles came out, I was very excited, but it seemed to only include regular siEs. This seems like a huge mistake by the company because all the plus size women I know swear by F21 and we give them a lot of business.
please fix!!
by autumnlove328 on 2017/11/27 20:49
This app has been giving me several problems. First of all, their restock updates are very inaccurate. I put my email on a list for a pair of sold out boots so I can get an email if they ever come back in stock in my size. I get an email two minutes later saying the boots are restocked and when I checked they still didn’t have my size! Super annoying! Another thing getting on my nerves is that I am constantly being signed out of my account. I clicked on my wishlist and when I did it said I had to sign in to see it, so I did. Right after I signed in and clicked on my wishlist again I HAD TO SIGN IN AGAIN. Then I clicked on my cart to checkout, all the items I wanted were gone. I had to sign in to get them back. I had to sign in SEVERAL times. This is very frustrating and I am on the verge of deleting this app. It’s a shame because I love shopping at Forever 21, especially online. Fix the app.
Cart count went from 29 to 27, right before my eyes. Why?
by F21shopaholic on 2019/07/10 21:23
I had a feeling that some items in my cart were being deleted, and this little “glitch” or whatever just proved me right. I had 29 items in my cart, I added a dress to the cart to a total of 30 items, but suddenly my item count dropped down to 27. Went to the cart and it showed an alert asking me to remove some sold out items, like they always do for cart items no longer in stock, of which there were two, but that’s not the issue. It appears that some of the first items I placed in my cart are no longer there, the only item that I specifically remember that WAS there that no longer is, is a black dress. I didn’t remove it, so where did it go? Where are the many other items that I spent a LONG time looking for..? I’ve suspected this was happening for a while, I wouldn’t be surprised if this happened 15 times now. If they became sold out, why not ask me to remove them? Can F21 explain to me the reason why my item count went from 29 to 27 when it should have been 30? I’m really upset about this, F21 is the only first hand clothing store that I shop at and have been doing so for over five years. I feel cheated honestly, I don’t even know what else to say.
Worse customer service ever!
by RebeccaTheresa on 2019/05/26 19:10
I recently ordered clothes using the app. As I got to check out, a promotion popped up saying if I spent a few more dollars I would qualify for free express shipping. So I decided to go for it. My package was estimated to arrive yesterday, 3 days after I placed the order. It did not. I check the delivery status today and there is no information available. I called to get clarity and the customer service rep tells me it's my fault because I didn't select the right shipping option. When I explained that I selected the only free shipping options available and assumed they would upgrade it to express (as there was no directives on how to actually get the free express shipping) He reiterates that it's my fault and thatI should've called. No apology. No empathy. Just "Oops. Your bad. It'll be there within 10 business days" I had never encountered a more careless attitude in my life. I'm so disappointed!
Wrong Item
by Shanelly-nelli on 2019/09/30 00:22
I purchase a black gown in a size 1x about a week ago. The package came a couple days late then stated. When I opened the package it was a black shirt in a 3x. I immediately contact Forever21, however, they gave me the runaround. They stated I had to take a picture of the item then wait a couple of days from a response. I asked can they send out the same item I purchased next day and the first representative stated NO they can not assist me that why, so I have to wait for a response from them. I asked for a supervisor, the representative hung up. I proceeded to call back another representative she stated she could not assist me neither. I proceeded to request to speak to a supervisor I was on hold for 10 minutes then transferred to a supervisor. The phone rang like 20 times and then the call was disconnected on there behalf. I am so disappointed because I need my dress in 5 days.
Love this store!
by Hola baby Bebe baby on 2019/06/03 01:37
This amazing store has everything someone could possible want! I wanted to step up my style this year and f21 was the perfect place to shop! Not only is their clothes good quality, but they have such affordable prices! I love this store and I can’t wait to shop for my summer wardrobe, because they have everything! The best feeling is when you come home, and I see a forever 21 package at your doorstep! Am I right or am I right? I just made an order that had a lot of exciting items, and I can’t wait to see the bag on my doorstep!🤪5 stars!! Forever 21 is my favorite place to shop of all time!🤩
App has potential
by anissadowl on 2019/03/21 05:27
Forever21 is my number one favorite store to purchase clothing & accessories from. I love the comfort of being able to purchase items online and through the app. Ever since I’ve gotten the F21 app, I ALWAYS find myself having to reopen the app every time I go in because it either glitches or doesn’t load which irritates me but because I love F21 - I don’t mind doing it because I wanna go shopping but I really hope this gets fixed. Lastly, please include more photos of inventory that is posted so customers have a better understanding of what they are purchasing. Otherwise, this company is great and I have never had a problem with my shipments after purchasing 20 millions things from the store. Keep it up guys!
Amazing app
by mari311y on 2019/06/03 02:21
I love this app! This app has amazing sales and gives you promo codes to make your purchase even cheaper with out you making your first purchase! One thing that I don’t like about the shipping is that the free shipping has to be pick up in stores. Other than that, that’s the only thing I would change because I don’t have time to pick my package at a store. I truly recommend this app. Their clothes is good quality, very stylish, and very cheap! Thank you Forever 21 for making my life better.
Tricked!!!
by Ambyrdenise on 2018/09/05 01:42
I went into F21 last weekend to get some shirts for school. I tried them on, I didnt like they way the fit. I put them back and saw some other things I liked. I get to the register to purchase my items. The girl at the register asked me if I wanted to sign up for a REWARD CARD to get 20% off my purchase. I said yes, thinking it’s a REWARDS CARD! I’m putting in information and after it’s already being processed it says CREDIT CARD! I asked the girl is this a credit card and she said yea but you can cancel it after if you don’t want it. What?! I didnt want a credit card to begin with, I wanted a REWARDS CARD. Now F21 ran my credit for a card that I didn’t want to begin with. Now I’m stuck with a unnecessary credit card for a place I rarely shop at. I would cancel the card but that would hurt my credit as well. Thank you F21 for misleading me.
Shipping
by tmyrick$99 on 2019/07/26 14:38
I don’t receive any emails confirming my orders I can’t even check the tracker for my orders. I have order from this app several times and all the three times I have ordered I never gotten an email confirming anything and one time I even got my clothes put back bc I never knew they came in so I wasted like $30 for that. And I had a wedding to go to thinking my clothes would be her by now the wedding was yesterday and I ordered two days before the wedding and no show I look on the track your order and it kept saying it was ready but nothing ever came in it’s been four days now and I paid for the extra shipping so for the two things I got that would have came to like 40$ now came to $70 bc I paid extra shipping so it could get here on time and it never did so I’m mad. $70 is a lot for something that never came in.
Should restock on sizes
by 💗2DANCE on 2017/10/19 12:17
I shop here all the time!! I find that it’s easier to find what you want on the actual website than the store. So I tend to get more stuff online. The sizes are accurate. However the one complaint I have is that they never restock their items when theirs no more sizes. I was looking at these two bodysuits and they’ve been out of stock in my size for about two months and their on my wishlist so that I get an email when they come back but haven’t been, oh well. But the good thing is that they have a lot of similar ones to it. Overall a great website and store, with the cutest and affordable things ever.
Forever 21 Hacked
by Arielbeeeee on 2018/01/10 13:33
My account got hacked recently, not even sure how. Checked My Forever 21 app on my account noticed things in my cart that shouldn’t be, than an address from Miami that isn’t mine when I live here in Houston. My email was off by 2 numbers which also was not mine and I could not change that problem since Forever 21 can’t change emails online yet. Also my Forever 21 credit card was on that account so I had to call customer service and changed everything. Strange thing is even with this hacked problem and my password changing, with not even the accurate email the app still worked with my false hacked information with the Touch ID. PLEASE FIX THIS PROBLEM FOR OTHERS THAT HAVE THE SAME ISSUE PLEASE. FIX YOUR FAULTY SECURITY ERRORS!! ALSO ADD MORE NUMBERS TO THE WISHLIST!
A great app!
by Gabriella the nub on 2019/04/17 04:01
I love shopping on the Forever 21 app! I do have some suggestions that I’ve picked up on by constantly using the app the shop: - whatever item of clothing you click on, if the model is wearing something else to also have a button to press and see those products (I’ve tried with many different shirts I wanted to buy but I couldn’t find them because there wasn’t a way that I could click on that top from the skirt or whatever I was looking at) - I think maybe there should be a gold member status that after you buy some many things from Forever 21 using the app that you get free shipping!
Recommendations
by Frannnn888 on 2019/02/09 22:49
A lot more people are buying online nowadays, so I think a top priority for stores, especially ones that target this young age group, should really work hard to make sure their shopping app or website is up to par. First off, I feel like the website and app are just really messy and loaded with information. The home page should be simple and not so overwhelming. As for the actual items; When I looked up something, several products that looks almost the exact same cake up. And I’m wondering if they are actually the same, just differently priced. Somebody needs to organize that and get rid of all the duplicates. Just trying to be helpful, not mean!! :)
Not so happy with online packages
by yackie R on 2019/09/09 13:28
Everything about they clothes and everything they have I love the only problem I have with them is that when I have made orders online I never get everything that I order there’s always 2 to 3 things missing and when I call them they act stupid and they don’t even wanna return the money and talking about they want to do an investigation and this and that I don’t really recommend you to buy stuff online as big orders I learn my lesson the hard way it happened to me three times already hope this helps other people from making the same mistake I did !!
I like the app but...
by Esparza Princess on 2019/06/03 12:53
I love the app for fast checkout and easy access to my order history to see what I’ve bought and haven’t so I won’t buy it again, however I hate that the app doesn’t have all the tabs and drop down functions the website does. I’m a plus size so I often miss out on really good items. I usually go to a wait list. On the website they have the “back in stock” tab under plus size but not on the app. Also the website gives you more options. Like price range, color, etc. the app simply doesn’t. It offers things like “low to high” “high to low”. The app is great for what it does but lacks the potential it can have in the future.
Not Impressed
by PollyPocket25 on 2019/09/21 13:34
Downloaded app recently and so far it’s been working fine my issue is with forever 21 company policies. They sent me the wrong color top. So I call. I get told I have to email pics to prove it then it will get approved (still waiting) then I’ll have to send the top back and Once they receive it I’ll get a refund ARE YOU KIDDING ME??? You all messed up and I have to deal with all this BS. As for actually getting the top I want well I have to reorder it and will they honor the price I purchased it at (was on sale price went back up) absolutely not!!!!! WOW. Just WOW. You better believe I am livid and I will be deleting the app and no longer shopping there. I see them going bankrupt next - clearly they can’t even afford to keep their customers happy but sending them a $15 shirt they messed up on. SMH. Bye Felicia!!!
Very disappointing
by jr45267 on 2018/08/03 13:29
I am very displeased I placed an order on Tuesday July 17 and paid for express shipping I call 3 times to verify the package would arrive on tome and was told it would my trip will be delayed by 4 1/2 hours because the package is a day late and then some. I then called to make sure I’d be reimbursed for the fee to express shipping and was told someone would be in touch with me and I still haven’t heard from anyone and haven’t been refunded yet, this is ridiculous. I don’t understand why your company would offer an option for next day shipping if it couldn’t guarantee it. I’d like to speak with someone about not only refunding the cost for the express shipping but for something that will make me want to come back to your establishment I spent $317,83 with your company and I feel lied to and unappreciated.
Avoid app/online order
by The Radical Cleric on 2018/03/27 21:15
Worst customer service for online/app purchase. Be extremely careful!!! Many items are not forever21 brands, which means you will be charged a hefty shipping fee for returning those non-forever21 items. They won’t reply to your email, won’t allow you to speak to a supervisor. When I requested to speak to a manager, I was simply told no supervisor has time and didn’t offer to call me back or put me on hold if I wish to wait. The entire customer service team wanted avoid talking to me and offer adequate service. Don’t be trapped!!! Go to a store to purchase! In modern high tech days, it’s sad to see when all other online retailers are doing quite well, forever21 is still forever behind the technology era! What an irony. A company that refuses to grow up!
So sad
by yackie7 on 2018/12/21 03:19
When I downloaded this app I didn’t read the comments and Now I regret my self for shopping in this app. I’m so sad because I make an order on November and I been patient waiting for my package with out knowing that they didn’t put the home number on the package so they send me to my postal office and they didn’t knew where my package. I have be doing everything and calling everywhere because I don’t want to lost my package and all clothes I buy and so disagree that they say that they don’t have none to do with lost or problems with delivery when they don’t put the right information.I went on internet and I fixed the address but they haven’t delivered nothing. This’s a really bad experience for me I would never shop on this app or online on forever 21
Needs Another Update
by Medish on 2017/09/06 15:28
I use this app all the time & it never crashes, orders are placed accurately, & it's very easy to navigate, or it WAS. Since the new update I can no longer narrow down what I'm looking for into specific types of clothing without using the search bar. In the past, if I was looking for joggers I could click bottoms & then click it again & a drop down would appear with all different bottom options; jeans, sweatpants, shorts, etc. Now I have to use the search bar, which doesn't always give accurate results. This small detail made a big difference in how I shopped using the app so please bring it back!
First and last time
by TeamAlaya on 2018/11/19 17:21
App setup is complicated to navigate through compared to other store apps. The discount offers aren’t easy to apply to me it appears they design it that way intentionally hoping you fail to apply it correctly at checkout and hope that you don’t notice. It may not be intentional but that’s just how I feel. This is my first and last online order from now on I’ll shop at the store. On a good note the representative I spoke to about this was very helpful, thorough and polite.
Need to have a better sort function
by ElBellious on 2019/04/04 14:15
Love to shop online, but all the sales items have limited sort function. We need you guys to give us “sort” functions just like the non sale items so I don’t have to go thru THOUSANDS of dresses. It should have the option of style and occasion, length and etc.. I believe Forever 21 is purposely NOT providing these functions so that customers need to go through every single sale items. This is not ok. Because if I couldn’t find what I want after a few pages, I simply quit! You not gonna get my business anyway!
Efficient Way to Shop
by The Grand Saver on 2019/09/22 13:20
This is definitely a “Great” app; for it notifies you of the amazing deals and savings. It also give you options to place item(s) on a “Wish List” or “Save for Later.” Your able to view others comments about the interested item(s) before making a final decision. But there one reason it lost one star from me and that because I had to play “Remove Items” from the cart game to figure out the sold out item, which became frustrating due to the fact that I had thirty- six (36) items in my cart.
I like the Clothes but NOT the customer service
by Critic 2.0 on 2019/07/20 00:35
When I was shopping online on the app, I decided I wanted to buy a two-piece top and shorts set for about $13. When it arrived I only got the upper half of it for the same price. When I called customer service, instead of giving me the bottom pair of it, they told me to return the entire thing and just gave me a shipping label for free returns. HOWEVER. I asked multiple times if I could just have the shorts and I was denied. Weeks went by and I never got any sort of shipping label or confirmation to return my top. I ended up just throwing away my order number and keeping the shirt that I rarely wear now because it doesn’t match what I own already. I would love some explanation or compensation!
Love the app
by CassieV95 on 2019/01/08 21:57
I think it’s great and handy even if you prefer to shop in store. Some suggestions I have to make the app better is a better “complete the look” section. I can’t tell you how many times I could only find parts of outfits and have to go elsewhere to find similar things to achieve that outfit goal. And my other suggestion would be to allow a photo review to give the online shopper a better idea of what the outfit looks like on different body types.
Worst App Ever!
by Tee & Ko. on 2018/07/14 13:33
All the things I hate about this app: 1) it crashes all the time 2) when you click on the "bag" icon it just keeps saying "hold tight" then after holding tight it displays a blank screen and I can't complete my purchase 3) unable to quickly add items to my favorites list by clicking the heart. In fact there seems to be no favorites anymore. 4) when scrolling through items and I click on one to view it and then I go back to the item list it puts me back to the first item at the beginning of the page then I have to scroll all the way down to where I left off. 5) when adding items to my cart and viewing from the check out page I don't have the option to click on a item to review it again before purchasing. 5) can't zoom in on a item 6) no color names for items that come in various color choices. 7) log screen doesn't work. When you try to log in it brings up the deals page and I'm not able to log in. Bottomline this app has always sucked and this recent update seemed to make things worst.
Bad!
by jacquisieras on 2017/09/19 19:17
My order says it's been shipped for about a week now and it still hasn't been delivered. Estimated delivery date was 9/15 and still nothing. Their warehouse is in L.A. which is where I'm from so I thought I would get my order fast like other websites but nope! Still waiting. Anytime now! Horrible service! I needed the outfit I ordered by 9/16 so I figured it was perfect timing when the estimated shipping said 9/15. Other fashion websites usually deliver on or before their estimated delay very date. I would think F21 being such a huge corporation would have better service.
Shocked by how much I love...
by Mary Bowman Texas on 2019/10/07 20:49
I had shopped at forever 21 more than a few years ago. I loved the casual day dress I got... Still wear it all the time. Just recently I ordered a handful of staples. I am in love with everything I got and I have bought several pieces since. The company has its finger on the pulse of fashion. I can’t believe how and how happy I am with blouses, jogger pants, bodysuits, knee socks ... EVERYTHING. Don’t stop, “Forever 41”.. haha... My friend’s affectionate nickname. Because we love your fashion, and forty-one is in the rear view mirror.
Love Forever 21 but I can’t use the app anymore
by SavannaV on 2018/07/11 14:06
It used to be that every once in a while, I would open the app, and it would say “the data couldn’t be read because it isn’t in the correct format”. So I would just refresh the app and it would work fine. Now it does it every time I open the app and it won’t let me use it. But before this happened, it also wouldn’t let me scroll down on the categories list. So, I could only click on the new arrivals, dresses, sale, and tops. Anything else I’d have to manually search for because I couldn’t click on the category. I shop on forever 21 online a lot because there isn’t a store near me. So now that I can’t use it at all, it’s really disappointing.
It needs some work
by OriginalKashh on 2017/07/24 12:12
They do an okay job at uploading clothes on the app. Sometimes it's constantly every few days then sometimes it's just the same for a while then a bunch of stuff is added. Also apparently all the plus size models are all the same size which clearly isn't true. What's the point of having product information and multiple models if they are all the same size and around the same height? It makes it difficult to shop if I can't determine what size to get for myself if the model isn't wearing the size I'm told she's wearing.
Rating Trends
269,165,213,0,461,234,200,102,278,246,342,449,471,531,286,22,117,125,157,171,150,137,197,175,473,543,490,388,285,337,271,254,291,300,201,98,108,137,135,140,157,168,237,235,247,301,367,339,404,181,170,178,166,205,217,153,136,209,410,0,778,431,0,495,0,333,477,473,507,538,562,519,235,440,514,655,641,687,382,368,331,402,454,427,497,522,650,512,498,528
All Versions
4.0
215,038 total
 5
180,568
 4
20,376
 3
7,017
 2
2,639
 1
4,438
Current Version (5.16.0)
5.0
187,427 total
 5
164,060
 4
15,870
 3
4,480
 2
1,071
 1
1,946
Version History
More...
Screenshots
Search Visibility
App name
Forever 21
Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE PROMOTIONS: Get exclusive access to sales and discounts first! - MANAGE YOU F21 CREDIT CARD ACCOUNT: You can now manage your Forever 21 Credit Card account on the forever 21 app! - SHOP: Explore, browse, vertical swipe to more images, horizontal swipe to another product, and buy on the go! - SCAN & SHOP: Need another size? Looking for more info? Just scan an item’s barcode to get details, read reviews, and share your finds!
Layout Change
by Neisy <3 on 2019/11/19 10:57
The layout of the app recently changed. I think it made navigating in the app more challenging.
AMAZING
by Xoxo😘xoxO on 2019/11/19 03:19
i love the way this app is organized and has an amazing selection of all types of clothing for such good prices! couldnt get better!
Clothes
by Tae 321 on 2019/11/19 02:11
Love this site
New app
by jackiebts94 on 2019/11/19 00:03
I’m not the biggest fan of their new version of the app. I liked the old one. When I would go see new arrivals it would show all the new items. No I have to go to the category and the choose a subcategory and the choose new arrivals and then choose which category (bottoms tops jackets and dresses) and then once done have to go to the other category’s to see the other items. I don’t like it at all. Maybe go back to the old way or try to make it less work to get to certain items you want to see.
Changed
by Sunnybricks on 2019/11/18 22:46
No place where you can just look at everything brand new anymore. I would look at this section everyday and add stuff to my basket. This makes it very unlikely that I’ll keep shopping here since I can’t just instantly see everything that was just added that day like I used to.
Use to enjoy this app
by TiLeHo on 2019/11/18 19:15
It was easy to go through. Swipe features. Now everything is back to clicking which isn’t the quickest way when you have multiple things you want to delete or save for later options. Searching for clothing with the drop down menu. Is cool for extra searching but I loved the tabs at the top to make it more assessable to get to what you want to look for. Please change some things back. Reminding me of a version 1.
Tienen todo lo que te puede gustar..
by Mikimiforyou on 2019/11/18 05:32
Pero recomiendo mejor pasar por la tienda. Las compras son más seguras yo hice un pedido nunca se proceso la orden pero en mi cuenta de banco se registró que la cobran dos veces. Te tratas de comunicar con ellos no responden a los email y el servicio al cliente se demora y no tiene muchas opciones directas para resolver el asunto.
(:
by Zs MUM on 2019/11/17 22:48
I love how fast it is I wish my discounts from my rewards would automatically apply since sometimes I loose them , but overall I like the app.
New Update = 👎🏼
by b_young_ on 2019/11/17 21:26
Now I love me some Forever21 and most definitely prefer the convenience of shopping on the app than the overwhelming stores. But, this newest update that changed the “flow” to make it “easier” has to be the worst idea/update ever. There was nothing wrong with the previous way and now you have to do a whole lot more unnecessary clicking in my opinion just to look at what’s been newly added. If something’s not broken, then don’t “fix” it.
/)
by mongrapea on 2019/11/17 20:03
New update is trash
✌️
by Loveypuppeies on 2019/11/17 14:52
It’s a good app but they should make it so you can have more than 100 favorites
I ORDER SOMETHING AND THEN THE ORDER SAYS ITS CANCELLED !!
by nicole5martinez on 2019/11/17 00:22
1 Star
Savin’ and Stylin’
by Epohne on 2019/11/16 21:12
Forever 21 has unique, cool and comfortable clothing! You can wear dope duds at half the price. There’s a large selection for women and men and there’s no excuse to not buy your faves. The holidays are com in’. Jingle jingle❣️
Best App ever!
by Orvillam on 2019/11/16 18:38
I’m so addicted! Please don’t close the stores! We love you
False advertisement
by 2,6?) on 2019/11/16 17:48
I am giving this app 1 star, due to false advertisement stating your 1st in app purchase you will receive 15% off, which is not true. This is not working & customer service agents can’t even assist... I am making a corporate complaint.
Didn’t give me my discount
by celper3632 on 2019/11/16 14:23
It says 15 percent off first in app purchase and I didn’t get that, also my total was $90 and I didn’t get free shipping even though I input the code.
Trash
by Micccayy on 2019/11/16 07:05
The newest edit is horrible. It doesn’t allow you to read reviews, which coming from a company where none of their sizes have any consistency, that’s kind of a must. It’s just disappointing knowing how the app used to be and now having to compare it to what it is now.
Student Discount Not Working
by Brazen Fit on 2019/11/16 04:08
Both military and student discounts don’t work. Forever 21 has gone downhill
review
by lizzy550 on 2019/11/16 02:28
love forever 21 they have such cute clothes and great deals on clothes and accessories been shopping there for the past five years and have never been disappointed
The New Update
by and i oop- 🤭🤐 on 2019/11/16 01:13
I hate the new update because you now have to click the 3 lines in the left hand corner when it was way easier clicking on the tab next to my wishlist. I also wish it would have given us a second wishlist for our Riley rose products and let us have more than just 100 things in our wishlist
Great
by jnessa13 on 2019/11/16 00:21
Great prices on the best styles. Fast easy check out. Promotional codes for new members!! Love Forever 21! Sure do miss the store close to home. But the app is a plus! 👏🏽
Fantastic
by Jada Cowan on 2019/11/15 17:02
I love this app it helps me find good deals and buy online and just pick it up and I’m the first one to get notifications about anything sale
Did not get the 15% off for first time order on app!
by Lena/beana on 2019/11/15 16:33
I
Discount
by ;79900;;3;(7 on 2019/11/15 03:04
My order computation was wrong 30% discount was not applied
Forever21
by Leticia Gomez on 2019/11/15 02:46
How do you get a hold of someone? No customer service number or email available
Makes shopping easy
by CTH1! on 2019/11/15 01:07
I used to have a lot of trouble ordering. Using the App seems much easier so far. It used to be that If something is on super sale at Forever 21 you can’t tell if it’s in stock or not. Sometimes it looks like it’s ordering like you just paid then nothing happens! I hope the App is better.
Don’t like the update
by monkeyslpy4321 on 2019/11/15 00:14
Very sad about this new update! There’s no way to just shop by New Arrivals, which is the way I’ve always shopped on the app. Pretty disappointed at how difficult it is to navigate.
New app isn’t good
by lylytiff on 2019/11/14 22:52
Can’t see reviews or what the material is made of. Go back to the old format!!!
Pesimo hice un pedido y nunca me llego
by official.lis on 2019/11/14 15:38
Decepcionada totalmente 🤦🏼‍♀️
False advertising
by Morgsure on 2019/11/14 15:14
I read where I would get 10% for getting app. 30% more off sweater sale. This was inaccurate. I tried to put in codes and it would not take. Said only one code at a time. Don’t advertise it then if it’s not true. Never purchasing again from forever21!!
Update
by Iita31 on 2019/11/14 15:02
Not a fan of the. New update, the last one is easier if you ask me. Love the sales tho!
In love
by a_justine on 2019/11/14 14:13
I love how quick and easy it is to make my purchase through the app. Great prices online!!
Confusing
by asdfhjkkllopitescvnkvcbbhk on 2019/11/14 05:17
No easy access to credit card info to make payment. No easy access to log out.
La necesito en español
by rosiwilly on 2019/11/14 04:55
En español
Always reliable!
by therealmeggers on 2019/11/14 00:48
Have shopped at forever 21 for years now and it’s definitely the best most affordable and cute online clothes company out there. Everything usually is good quality and you can’t beat the prices. Also easy returns.
First order!
by mara1022_ on 2019/11/14 00:05
Excited to receive my first order
Horrible customer service
by Cneegray on 2019/11/13 21:35
I tried chatting with 3 different employees about a refund and all said was they’d get back to me within 24-48 hours and none did. It’s been over a month now since my return was received from them. I also talked to someone on the phone and they said the same but nothing ever happened and still no refund. I tried to talk to a manager and they were “unreachable”. I am very disappointed as I have spent years ordering from forever21 and now I will never purchase anything ever again.
quality
by julie ren on 2019/11/13 19:05
10/10 clothes
Cool
by Treniquè on 2019/11/13 17:46
So recently I’ve been looking for a pair of boots Brown and black and I literally found them on Forever 21 for a really good price and I also got a discount because I search for cells and one of the boots was already on sale I literally only pay like $46 with a $15 off for two pairs of boots
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
Easy even for Boomers
by TexCSS on 2019/11/13 14:40
One word. Easy. I’ll remember this for Christmas shopping!
Girls coat
by ms dana mac on 2019/11/13 13:19
Just love it beautiful
Really good deals and items
by godssoldier200 on 2019/11/13 04:13
This an a amazing app for both genders and (other) I promise you cannot go wrong with this app
Web
by Scarlett90211 on 2019/11/13 01:19
I can’t seem to get the website to work properly. It’s stuck after I deleted an item
Satisfied Customer
by pnyloca on 2019/11/13 00:21
Love the APP it’s very easy to navigate and friendly.
Too sleezy
by Shawna Israel on 2019/11/12 01:17
It’s hard shopping at forever 21. The clothing are so provocative! I’m gonna pay off my card and cut it up. Once you get more modest clothing, I will think about coming back.
Amanda Martini
by Amanda Martini Glass on 2019/11/11 19:19
Great clothes
Rude associates
by third time wont be the charm on 2019/11/11 15:20
I bought an item and in less than 24hrs took it back just as I had bought it and was told I couldn’t return it. It was for a 12 yr old who simply tried it on at our hotel and it did not fit. I even called customer service who supposedly opened a ticket and I have never heard from anyone, no wonder they are closing stores.
Afterpay
by pissedlll on 2019/11/11 10:46
I was trying to check out on the online browser and every time i clicked check out it just refreshed. So i installed the app and refound all 21 items to purchase and afterpay isn’t available on the app. It took a LONG time to refind everything. I’ll shop elsewhere.
Wonderful company
by aprilmichelleB on 2019/11/11 07:06
Love Forever 21 their clothing quality fit style everything is so sexy and the staff is professional and friendly.
:))
by YG$/ on 2019/11/10 23:55
I found what I was looking for, that they didn’t have in store !!!
Ivory K
by Nayanese on 2019/11/10 15:12
Really easy and simple, great deals and cute stuff !
Easy app use
by Luppela on 2019/11/08 18:28
I love this app. Super easy and convenient!
Great
by janraagas on 2019/11/08 17:48
Awesome possum
ugh
by kpopfan101 on 2019/11/08 15:03
takes a week to ship. before, it only took 3days.
Honestly, pretty great app
by vicky nicole on 2019/11/08 13:35
There are some glitches in the app, but other than those, the app is great. They’re cute clothes and I just check the reviews on the item before buying to be sure that it’s hood to buy ! Everything that I’ve gotten from forever 21 is super cute, so aside from the minor glitches, the app is good.
Convenient
by dmndanthony_ on 2019/11/08 04:55
Love the variety of different styles and clothing for different seasons throughout the year at an affordable price.
G
by gwynicole on 2019/11/08 00:54
Hg
Sweet
by noneyabidnis on 2019/11/07 05:52
App
Pictures
by melindaf7 on 2019/11/07 04:41
I want picture reviews
My favorite store!
by Ann*MarieStaR on 2019/11/07 00:16
Best place to shop for woke, vacation, a night out, brunch with the girls, date night, or to relieve stress! <3
Best store ever !!
by Macie Mc on 2019/11/06 23:31
Love❤️❤️❤️❤️
To much charge of late payments
by jelahloue on 2019/11/06 16:49
I rate 1⭐️ because they charge you too much if you late fee, pay the charge then I close my credit account with them.
I found the perfect jacket!!!!
by Dawson_1 on 2019/11/06 06:57
Although I haven’t received my jacket as of yet, I really think I will like it........It was the perfect style as well as price!
Very difficult
by MJOELLY on 2019/11/06 03:15
Not free shipping. Horrible customer service.
Satisfied customer!
by Antesha.A on 2019/11/05 23:37
This app is awesome! I went to the item I wanted and also loved the promotion code for downloading the app! Not to mention Apple Pay makes it that much easier at checkout! Thank you!!!
Thank god for this app
by Burbarambar on 2019/11/05 22:15
Literally amazing.
Love the appp
by Hashbug on 2019/11/05 21:07
Super easy to use! Fast and convenient:)
Always and forever
by Livleegirl_03 on 2019/11/05 21:05
Being the odd ball I am, as well as shaped, forever always has the latest trendy styles that fit my every curve and mood!
Forever 21 app
by baby- go on 2019/11/05 20:45
It’s not good I’m sorry I had to return an item and it took forever to figure out how to do that then I won’t be refunded Ed for like a mont that’s crazy I won’t be using e app again 👎🏻👎🏻
Not enough info
by RHC on 2019/11/05 19:35
Where is my receipt? Not in delivery. Not on my Acct. How to print from Acct? Also damaged goods delivered and I have to pay to ship them back!
Deandria Davis
by 1122-1---1-- on 2019/11/05 16:13
Every time I press on an item that has a sale price the item price changes to the original price selected.
Active wear
by Sheiladewdrop on 2019/11/05 13:35
I Love forever 21 Active wear so cute and is perfect for the kind of work out I do, easy wash and wear I can truly say I be styling with forever 21!!!!
App worked great, better than the website!
by criticalshopper on 2019/11/05 04:09
I was pleasantly surprised with the ease of use with this app, far less cumbersome than the online experiences I’ve had when shopping F21. Got the 20% discount for trying it out, too, which was an added bonus, obviously! Definitely recommend!
Poor service
by Shohreh79 on 2019/11/04 22:04
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Love this place
by Roselyst on 2019/11/04 20:34
Very good place to shop at and it’s affordable.
Forever 21
by Keesh503 on 2019/11/04 18:22
Love the style!
Me encanta
by kvbjkvghkj on 2019/11/04 17:42
Me encanta la ropa solo dela Forever excelente calidad
Easy to use
by Ochoa Family on 2019/11/04 04:21
Easy to use app for ordering
Where to redeem rewards online?
by csquared-2018 on 2019/11/04 01:33
It is not easy to find
clothes
by janiceelsie on 2019/11/03 22:24
i love all forever 21 clothes comfy and affordable!💛
Great App!!
by Rap Quotes on 2019/11/03 22:03
Good at keeping your favorites saved, also very user friendly and convenient with payment options.
Annoyed
by jaimeisannoyed on 2019/11/03 19:44
I had to do guest checkout to FINALLY place my order. I kept getting a notification while logged into my account that my payment info did not match. No issues when I entered the same info as a guest.
Love!
by triippyy.kiim on 2019/11/03 17:21
I really love Forever 21 and their clothes. I’ve been branching out more to different types of clothes and Forever 21 always has something I’m looking for <3
Maria Ciardiello
by mc217 on 2019/11/03 17:06
Great prices
Reseña
by Jeismell on 2019/11/03 15:55
Forever 21 es una de mis tiendas favoritas ya que siempre son los primeros en traer al mercado lo mas nuevo en la moda. Lamentablemente estoy muy desilusionada porque Puerto Rico nunca aplica para free shipping, me gustaría que re evaluaran las opciones de compra para nosotros los clientes. Gracias.
🙄
by caro.ic on 2019/11/03 15:18
I think they should have in-store mode
Easygoing
by CamArshell on 2019/11/03 14:58
Easy way to buy and browse through the site
Me encanta !!
by poncetrejo on 2019/11/03 04:32
Ropa muy bonita 👍🏼
Not clear
by brenfu on 2019/11/03 03:05
Trying to remove an item from cart is a guessing game. Trying change payment type is a guessing game. It needs to be more clear
Takes FOREVER to Order Online
by shakesperson on 2019/11/02 21:28
Not worth your time! There was “20% off for downloading and using our App” that actually CHANGED the price of the item from $49.99 to $99.99 and then gave me 20% off for a new price of $79.99. So the app discount actually ADDED $20 to the price. Then I tried to use the “personal promotion code” for 10% off that was emailed to me for creating an account, and I kept getting an error message! RIDICULOUS! No wonder they are in bankruptcy! When people come to your site, that’s almost a win; when they find things to buy, that’s almost a win; when they can’t purchase the products because the app and website are too screwed up, that’s a FAIL!
Best Shopping App
by Cherry Fanta on 2019/11/01 21:37
I always get great deals and low prices !!!
Love Forever 21
by Vilms5 on 2019/11/01 20:27
This has always been my favorite store!
Shipping method error message
by taebomarie on 2019/11/01 18:01
Love the app, but there seems to be problems with Forever 21 Website. The only way it would let me submit my order is if I got it shipped to the local store. I wanted it shipped to home, but it was a no go. Anyway it’s my first ever forever 21 purchase so fingers crossed great deals
Always Awesome
by teppiewhit357 on 2019/11/01 17:51
Love shopping online with Forever 21 it’s simple and easy
Afterpay not available & Customer Service no help
by Dolce885 on 2019/11/01 17:42
Not good.
Frustrating
by naneshka on 2019/10/31 22:36
Stop emptying my cart. Every time I go to buy something my cart is empty ugh
Delivery
by jashel221 on 2019/10/30 21:15
My package was delayed 2 days and I got my package a week after
Shipping address problems
by Loliita QV on 2019/10/30 00:18
Not letting me add my address, not working for PR 🇵🇷 Even though it allowes me to put Puerto Rico when I try and put my address it says there is an error in it!! When I literally have Forever 21 down the street!! ITS ALMOST THE SAME ADDRESS... plus its the same that shows when u checked there stores in my area!! Dont get it
Forever 21 app be LIT!!
by Drake.is.my.future.baby.daddy on 2018/07/12 17:50
I installed the app because I wanted the 20% discount. I saw other people getting upset that the 20% didn’t work mine did I think it’s User error lol. Anyways i finally downloaded the app and I didn’t know what I was missing! The find my style feature is FUEGO!🔥🔥🔥🔥I can narrow down what I’m looking for with tapping on the options. You know I be looking for those crop tops and bootay shorts lol it’s hella hot right now. Like 110 outside and I’m melting. But it was so easy to find a cute outfit without having to do the endless scroll. Ain’t no one got time for da!! Lol🤣 One thing is that the wish list has a limit of only 40 items? I mean come on brah? Do you even wish list brah? I know tons of me and my friends add items to the wish list and once there’s a sale BAM...add to cart. You know us millennials...we ain’t shopping till it goes on sale hahah! Come on Forever 21, you have to give us more than just 40 spots! Overall the app is easy to use and it’s easier to then going to the mall. Im hoping that they give more exclusive discounts for people using the app Cos then I’ll never delete it lol!!!
UI could use some work
by EbCai on 2019/09/14 23:54
I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage. It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, this app isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.) The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!
Love the app but missing a few things
by Brit627 on 2018/06/25 07:16
App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL. Ok on to the app— it used to be easier to sort through categories. For example: jewelry—->earrings—->studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer. I know it seems like I complained a lot but I really do love the app, fix these things and it’s 5 stars all the way!
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
Love The App! But...
by -Pitcher7- on 2019/03/01 00:48
Don’t get me wrong. This app is amazing. It’s so much easier to order from here, then to look online and find something you really want to buy, and go to the store just to find it it your location doesn’t have it! This app makes that problem disappear! But, i think it would be fantastic, if in the wishlist, you could rank the stuff you have in there. I personally like doing that sort of thing with wishlists because to me, it’s so much easier to organize what I want. My only suggestion for this app is to be able to rank items in your wishlist! That’s it! Other than that, this app is amazing!
Poor Service
by Snnssbbava on 2019/08/13 14:54
The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.
Rating explained and Suggestions
by Second name was taken on 2019/01/05 07:44
Overall, the website is easy to manage. I liked the size guide and the scale on of it will fit right or loose. Those were a HUGE help in deciding sizes! I also appreciated the photos from multiple sides and angles. It helped me make many decisions on whether to buy an item or not. I will say that the 30% off was nice, but confusing. I thought it applied to all items, but it did not. It was a bit unclear. Also, I had to scroll through all of the merchandise to find shoes, jackets, other specific things. I realize that could be a way to get people to shop more, but it was frustrating. I ended up just leaving the page entirely and using the search bar. Perhaps adding a searching engine within the 30% off page would help with that since there were a variety of items. Overall, I am pleased.
Horrible Service
by ANNDJDJEHTJJCJDJDJDJJDHD on 2019/04/10 14:17
I was told that it takes 24 hours to receive a shipping confirmation, and it takes 5-10 business days to arrive. Ordered my items on April 5th which is a Wednesday (not a holiday or a weekend), didn’t receive shipping confirmation for THREE days. I needed these clothes for a dance that was two weeks before I ordered them so I figured I have plenty of time to order them, receive them and adjust them in anyway before my dance. It’s been SIX days since I received shipping confirmation and still no movement on my package. I email Forever 21 twice and I never received anything back. My dance is in three days and I have to go spend more money to find an outfit similar to what I was going the wear. Thanks a lot Forever 21, I will never buy from you again. Will be immediately returning my items when I receive them because I’ll already have them and I will have given my money to a different company that didn’t screw me over.
Can be ALOT better
by Tyler Wasabi on 2017/12/15 19:51
The app is overall good but for someone who spend alot of time in this app, there should be some quick fixes that will make it better. 1. You should be able to see product reviews from the app and not have Safari pop-up. 2. You should allow more items in the wishlist. I would buy more. I wait for things to go on sale. 3. When things are low-stock, we should be notified if we like. Or let us know when there’s say only 20 left in our size, buy soon ... it does it purpose. I love Forever 21 and shopping online is fairly easy and shipping is fast even with free shipping. The app just can be cleaned up a little. Alsoooooo this only happened once but one time I logged in and ALL of my items was gone! My wishlist had 40 items, my save for later had 40 items and my checkout had 10. I was scrambling to find what I had!!!!! That was a bummer!!!
❤️Just needs improvement
by bæìłęÿ on 2019/05/10 01:47
The app is so easy to use and I have bought multiple things from it and I could easily track my package. I love this app and I love the style finder feature I just wish on the style finder category you could add swimsuits...that would be so great. Also, for reviews I very much think that y’all should let us put pictures on the reviews because then we can see what the outfit looks like in real life and not just see what people have to say about it so we can actually see it. That’s just a suggestion...also I would really like it if you could add a feature “shop the look” and find the other things the model is wearing. Because sometimes I’m scrolling through clothes and I see something I like but it’s not the thing being sold so that would be great. But otherwise I LOVE this shop and app... I very much recommend💞
So sad
by SaintPetrova on 2019/07/09 18:06
I have loved shopping at Forever 21. That have good clothes and always something new. When I downloaded the app and placed an order. Well after putting in the shipping address I apparently forgot to put in my townhouse number. So the package was sent back to its Warehouse. When I called to ask about my package the explained that the shipping address wasn’t complete so it was sent back, and upon arrival I would receive an email asking my if I would like it shipped back to me at an extra charge of $5 or if I would like my money refunded. I still haven’t received my email and that was over 2 weeks ago. I called again today and they gave me the exact same speech of when it’s arrived at the warehouse I will receive an email. That my package is still in transit. My package didn’t even have an estimated time of 2 weeks to be delivered originally so obviously the warehouse is not going to be 2 weeks away. I’m just upset about what I perceive to be the lack of organization.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
Annoyed!
by Yaya-24 on 2019/04/17 03:15
1st of all when I’m scrolling through the products I noticed that they are duplicated multiple time which is frustrating because I keep seeing the same product over and over again. Second of all why do you promote a certain type of style of it sold out or out of stock? Why even bother to hyped people up when you aren’t even selling the product. Third of all, on the website it promotes you can use two promo codes at the same time, but when you try and do it on the app or even on the website it does not allow it, that’s false advertisement! Finally you promote Afterpay but on the app is does not give you that option! So inconvenient when I’m trying to do a large purchase. One more thing, it is not fair when I have something in the cart that I want to purchase but once I am inputting my information you then sell out! Within seconds of me inputting my information then I can’t purchase it it really annoying!
Poor service
by Shohreh79 on 2019/11/04 22:04
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Disappointed
by RaeChanel on 2019/03/13 01:37
Originally I was IN LOVE with this app and gave it 5 stars. But then the app had to go and get all stupid on me. Let’s start with the fact that you can no longer track your order or see when it’s expected to arrive from the order history. I have to open the confirmation email and hit the link to track my order from there. And then when I do that, and type in my email and order number, it tells me absolutely nothing! NADA! Not only does it not show me ANY tracking information, but it doesn’t even tell me when my package is expected to arrive. And to make matters worse, this is the LONGEST it has ever taken for my order to arrive from forever 21! I placed this order 9 days ago! One time I placed an order and no bs, it came 2 days after it shipped! With standard shipping! What happened??
Don’t Buy
by Screw yall ! on 2019/03/06 04:02
I’m a college student in need of new clothes, so i knew i was coming home for Mardi Gras break . So i ordered February 19th the break started on March 4th-6th. First the EDT ( estimated delivery time) was March 1st so i said okay that’s cool i’ll still be home . Then it changed to March 4th so i said ughhhh ok. I went back on the app and noticed it changed to March 6th ! the day I leaveeee! And USPS truck doesn’t deliver till around 6pm ! i leave at 10 am ! this is a huge inconvenience on my part & i expected better from a well known brand . I WILL NEVER SHOP W YOU GUYS AGAIN, & this app will be deleted once i review my order ! GUYS THE LOSE PACKAGES AMD LIE ABOUT DELIVERY DATES. first of all i’m aware the warehouse is in LA, my package then traveled from there to AZ , to TX then to TENNESSEE ! WHAT THE ACTUAL FUC* if i live in louisiana why did my package didn’t just go from texas to MS? then after TN it finally reached MS and now in LA. if my package wouldn’t have went where it wasn’t supposed to go , i would’ve had it on time.
Plus Size
by SarahMia18 on 2019/02/14 19:36
I love Forever21 but there’s multiple problems I’ve found with the app and site. When hitting ‘Refine by’ on sections such as special holidays/occasions, it only shows XS-XL even if it shows plus size items which makes it harder to comb through and see what is possible for me to wear. Even IN the Plus Size section, you can only refine by styles from XS-XL, which will show zero options if you click on one of the sizes. There is very limited selection when it comes to Plus Size, and the amount of styles sold in Plus Size are not even close to the amount sold in regular sizes. When the Retro/80s-90s styles came out, I was very excited, but it seemed to only include regular siEs. This seems like a huge mistake by the company because all the plus size women I know swear by F21 and we give them a lot of business.
please fix!!
by autumnlove328 on 2017/11/27 20:49
This app has been giving me several problems. First of all, their restock updates are very inaccurate. I put my email on a list for a pair of sold out boots so I can get an email if they ever come back in stock in my size. I get an email two minutes later saying the boots are restocked and when I checked they still didn’t have my size! Super annoying! Another thing getting on my nerves is that I am constantly being signed out of my account. I clicked on my wishlist and when I did it said I had to sign in to see it, so I did. Right after I signed in and clicked on my wishlist again I HAD TO SIGN IN AGAIN. Then I clicked on my cart to checkout, all the items I wanted were gone. I had to sign in to get them back. I had to sign in SEVERAL times. This is very frustrating and I am on the verge of deleting this app. It’s a shame because I love shopping at Forever 21, especially online. Fix the app.
Cart count went from 29 to 27, right before my eyes. Why?
by F21shopaholic on 2019/07/10 21:23
I had a feeling that some items in my cart were being deleted, and this little “glitch” or whatever just proved me right. I had 29 items in my cart, I added a dress to the cart to a total of 30 items, but suddenly my item count dropped down to 27. Went to the cart and it showed an alert asking me to remove some sold out items, like they always do for cart items no longer in stock, of which there were two, but that’s not the issue. It appears that some of the first items I placed in my cart are no longer there, the only item that I specifically remember that WAS there that no longer is, is a black dress. I didn’t remove it, so where did it go? Where are the many other items that I spent a LONG time looking for..? I’ve suspected this was happening for a while, I wouldn’t be surprised if this happened 15 times now. If they became sold out, why not ask me to remove them? Can F21 explain to me the reason why my item count went from 29 to 27 when it should have been 30? I’m really upset about this, F21 is the only first hand clothing store that I shop at and have been doing so for over five years. I feel cheated honestly, I don’t even know what else to say.
Worse customer service ever!
by RebeccaTheresa on 2019/05/26 19:10
I recently ordered clothes using the app. As I got to check out, a promotion popped up saying if I spent a few more dollars I would qualify for free express shipping. So I decided to go for it. My package was estimated to arrive yesterday, 3 days after I placed the order. It did not. I check the delivery status today and there is no information available. I called to get clarity and the customer service rep tells me it's my fault because I didn't select the right shipping option. When I explained that I selected the only free shipping options available and assumed they would upgrade it to express (as there was no directives on how to actually get the free express shipping) He reiterates that it's my fault and thatI should've called. No apology. No empathy. Just "Oops. Your bad. It'll be there within 10 business days" I had never encountered a more careless attitude in my life. I'm so disappointed!
Wrong Item
by Shanelly-nelli on 2019/09/30 00:22
I purchase a black gown in a size 1x about a week ago. The package came a couple days late then stated. When I opened the package it was a black shirt in a 3x. I immediately contact Forever21, however, they gave me the runaround. They stated I had to take a picture of the item then wait a couple of days from a response. I asked can they send out the same item I purchased next day and the first representative stated NO they can not assist me that why, so I have to wait for a response from them. I asked for a supervisor, the representative hung up. I proceeded to call back another representative she stated she could not assist me neither. I proceeded to request to speak to a supervisor I was on hold for 10 minutes then transferred to a supervisor. The phone rang like 20 times and then the call was disconnected on there behalf. I am so disappointed because I need my dress in 5 days.
Love this store!
by Hola baby Bebe baby on 2019/06/03 01:37
This amazing store has everything someone could possible want! I wanted to step up my style this year and f21 was the perfect place to shop! Not only is their clothes good quality, but they have such affordable prices! I love this store and I can’t wait to shop for my summer wardrobe, because they have everything! The best feeling is when you come home, and I see a forever 21 package at your doorstep! Am I right or am I right? I just made an order that had a lot of exciting items, and I can’t wait to see the bag on my doorstep!🤪5 stars!! Forever 21 is my favorite place to shop of all time!🤩
App has potential
by anissadowl on 2019/03/21 05:27
Forever21 is my number one favorite store to purchase clothing & accessories from. I love the comfort of being able to purchase items online and through the app. Ever since I’ve gotten the F21 app, I ALWAYS find myself having to reopen the app every time I go in because it either glitches or doesn’t load which irritates me but because I love F21 - I don’t mind doing it because I wanna go shopping but I really hope this gets fixed. Lastly, please include more photos of inventory that is posted so customers have a better understanding of what they are purchasing. Otherwise, this company is great and I have never had a problem with my shipments after purchasing 20 millions things from the store. Keep it up guys!
Amazing app
by mari311y on 2019/06/03 02:21
I love this app! This app has amazing sales and gives you promo codes to make your purchase even cheaper with out you making your first purchase! One thing that I don’t like about the shipping is that the free shipping has to be pick up in stores. Other than that, that’s the only thing I would change because I don’t have time to pick my package at a store. I truly recommend this app. Their clothes is good quality, very stylish, and very cheap! Thank you Forever 21 for making my life better.
Tricked!!!
by Ambyrdenise on 2018/09/05 01:42
I went into F21 last weekend to get some shirts for school. I tried them on, I didnt like they way the fit. I put them back and saw some other things I liked. I get to the register to purchase my items. The girl at the register asked me if I wanted to sign up for a REWARD CARD to get 20% off my purchase. I said yes, thinking it’s a REWARDS CARD! I’m putting in information and after it’s already being processed it says CREDIT CARD! I asked the girl is this a credit card and she said yea but you can cancel it after if you don’t want it. What?! I didnt want a credit card to begin with, I wanted a REWARDS CARD. Now F21 ran my credit for a card that I didn’t want to begin with. Now I’m stuck with a unnecessary credit card for a place I rarely shop at. I would cancel the card but that would hurt my credit as well. Thank you F21 for misleading me.
Shipping
by tmyrick$99 on 2019/07/26 14:38
I don’t receive any emails confirming my orders I can’t even check the tracker for my orders. I have order from this app several times and all the three times I have ordered I never gotten an email confirming anything and one time I even got my clothes put back bc I never knew they came in so I wasted like $30 for that. And I had a wedding to go to thinking my clothes would be her by now the wedding was yesterday and I ordered two days before the wedding and no show I look on the track your order and it kept saying it was ready but nothing ever came in it’s been four days now and I paid for the extra shipping so for the two things I got that would have came to like 40$ now came to $70 bc I paid extra shipping so it could get here on time and it never did so I’m mad. $70 is a lot for something that never came in.
Should restock on sizes
by 💗2DANCE on 2017/10/19 12:17
I shop here all the time!! I find that it’s easier to find what you want on the actual website than the store. So I tend to get more stuff online. The sizes are accurate. However the one complaint I have is that they never restock their items when theirs no more sizes. I was looking at these two bodysuits and they’ve been out of stock in my size for about two months and their on my wishlist so that I get an email when they come back but haven’t been, oh well. But the good thing is that they have a lot of similar ones to it. Overall a great website and store, with the cutest and affordable things ever.
Forever 21 Hacked
by Arielbeeeee on 2018/01/10 13:33
My account got hacked recently, not even sure how. Checked My Forever 21 app on my account noticed things in my cart that shouldn’t be, than an address from Miami that isn’t mine when I live here in Houston. My email was off by 2 numbers which also was not mine and I could not change that problem since Forever 21 can’t change emails online yet. Also my Forever 21 credit card was on that account so I had to call customer service and changed everything. Strange thing is even with this hacked problem and my password changing, with not even the accurate email the app still worked with my false hacked information with the Touch ID. PLEASE FIX THIS PROBLEM FOR OTHERS THAT HAVE THE SAME ISSUE PLEASE. FIX YOUR FAULTY SECURITY ERRORS!! ALSO ADD MORE NUMBERS TO THE WISHLIST!
A great app!
by Gabriella the nub on 2019/04/17 04:01
I love shopping on the Forever 21 app! I do have some suggestions that I’ve picked up on by constantly using the app the shop: - whatever item of clothing you click on, if the model is wearing something else to also have a button to press and see those products (I’ve tried with many different shirts I wanted to buy but I couldn’t find them because there wasn’t a way that I could click on that top from the skirt or whatever I was looking at) - I think maybe there should be a gold member status that after you buy some many things from Forever 21 using the app that you get free shipping!
Recommendations
by Frannnn888 on 2019/02/09 22:49
A lot more people are buying online nowadays, so I think a top priority for stores, especially ones that target this young age group, should really work hard to make sure their shopping app or website is up to par. First off, I feel like the website and app are just really messy and loaded with information. The home page should be simple and not so overwhelming. As for the actual items; When I looked up something, several products that looks almost the exact same cake up. And I’m wondering if they are actually the same, just differently priced. Somebody needs to organize that and get rid of all the duplicates. Just trying to be helpful, not mean!! :)
Not so happy with online packages
by yackie R on 2019/09/09 13:28
Everything about they clothes and everything they have I love the only problem I have with them is that when I have made orders online I never get everything that I order there’s always 2 to 3 things missing and when I call them they act stupid and they don’t even wanna return the money and talking about they want to do an investigation and this and that I don’t really recommend you to buy stuff online as big orders I learn my lesson the hard way it happened to me three times already hope this helps other people from making the same mistake I did !!
I like the app but...
by Esparza Princess on 2019/06/03 12:53
I love the app for fast checkout and easy access to my order history to see what I’ve bought and haven’t so I won’t buy it again, however I hate that the app doesn’t have all the tabs and drop down functions the website does. I’m a plus size so I often miss out on really good items. I usually go to a wait list. On the website they have the “back in stock” tab under plus size but not on the app. Also the website gives you more options. Like price range, color, etc. the app simply doesn’t. It offers things like “low to high” “high to low”. The app is great for what it does but lacks the potential it can have in the future.
Not Impressed
by PollyPocket25 on 2019/09/21 13:34
Downloaded app recently and so far it’s been working fine my issue is with forever 21 company policies. They sent me the wrong color top. So I call. I get told I have to email pics to prove it then it will get approved (still waiting) then I’ll have to send the top back and Once they receive it I’ll get a refund ARE YOU KIDDING ME??? You all messed up and I have to deal with all this BS. As for actually getting the top I want well I have to reorder it and will they honor the price I purchased it at (was on sale price went back up) absolutely not!!!!! WOW. Just WOW. You better believe I am livid and I will be deleting the app and no longer shopping there. I see them going bankrupt next - clearly they can’t even afford to keep their customers happy but sending them a $15 shirt they messed up on. SMH. Bye Felicia!!!
Very disappointing
by jr45267 on 2018/08/03 13:29
I am very displeased I placed an order on Tuesday July 17 and paid for express shipping I call 3 times to verify the package would arrive on tome and was told it would my trip will be delayed by 4 1/2 hours because the package is a day late and then some. I then called to make sure I’d be reimbursed for the fee to express shipping and was told someone would be in touch with me and I still haven’t heard from anyone and haven’t been refunded yet, this is ridiculous. I don’t understand why your company would offer an option for next day shipping if it couldn’t guarantee it. I’d like to speak with someone about not only refunding the cost for the express shipping but for something that will make me want to come back to your establishment I spent $317,83 with your company and I feel lied to and unappreciated.
Avoid app/online order
by The Radical Cleric on 2018/03/27 21:15
Worst customer service for online/app purchase. Be extremely careful!!! Many items are not forever21 brands, which means you will be charged a hefty shipping fee for returning those non-forever21 items. They won’t reply to your email, won’t allow you to speak to a supervisor. When I requested to speak to a manager, I was simply told no supervisor has time and didn’t offer to call me back or put me on hold if I wish to wait. The entire customer service team wanted avoid talking to me and offer adequate service. Don’t be trapped!!! Go to a store to purchase! In modern high tech days, it’s sad to see when all other online retailers are doing quite well, forever21 is still forever behind the technology era! What an irony. A company that refuses to grow up!
So sad
by yackie7 on 2018/12/21 03:19
When I downloaded this app I didn’t read the comments and Now I regret my self for shopping in this app. I’m so sad because I make an order on November and I been patient waiting for my package with out knowing that they didn’t put the home number on the package so they send me to my postal office and they didn’t knew where my package. I have be doing everything and calling everywhere because I don’t want to lost my package and all clothes I buy and so disagree that they say that they don’t have none to do with lost or problems with delivery when they don’t put the right information.I went on internet and I fixed the address but they haven’t delivered nothing. This’s a really bad experience for me I would never shop on this app or online on forever 21
Needs Another Update
by Medish on 2017/09/06 15:28
I use this app all the time & it never crashes, orders are placed accurately, & it's very easy to navigate, or it WAS. Since the new update I can no longer narrow down what I'm looking for into specific types of clothing without using the search bar. In the past, if I was looking for joggers I could click bottoms & then click it again & a drop down would appear with all different bottom options; jeans, sweatpants, shorts, etc. Now I have to use the search bar, which doesn't always give accurate results. This small detail made a big difference in how I shopped using the app so please bring it back!
First and last time
by TeamAlaya on 2018/11/19 17:21
App setup is complicated to navigate through compared to other store apps. The discount offers aren’t easy to apply to me it appears they design it that way intentionally hoping you fail to apply it correctly at checkout and hope that you don’t notice. It may not be intentional but that’s just how I feel. This is my first and last online order from now on I’ll shop at the store. On a good note the representative I spoke to about this was very helpful, thorough and polite.
Need to have a better sort function
by ElBellious on 2019/04/04 14:15
Love to shop online, but all the sales items have limited sort function. We need you guys to give us “sort” functions just like the non sale items so I don’t have to go thru THOUSANDS of dresses. It should have the option of style and occasion, length and etc.. I believe Forever 21 is purposely NOT providing these functions so that customers need to go through every single sale items. This is not ok. Because if I couldn’t find what I want after a few pages, I simply quit! You not gonna get my business anyway!
Efficient Way to Shop
by The Grand Saver on 2019/09/22 13:20
This is definitely a “Great” app; for it notifies you of the amazing deals and savings. It also give you options to place item(s) on a “Wish List” or “Save for Later.” Your able to view others comments about the interested item(s) before making a final decision. But there one reason it lost one star from me and that because I had to play “Remove Items” from the cart game to figure out the sold out item, which became frustrating due to the fact that I had thirty- six (36) items in my cart.
I like the Clothes but NOT the customer service
by Critic 2.0 on 2019/07/20 00:35
When I was shopping online on the app, I decided I wanted to buy a two-piece top and shorts set for about $13. When it arrived I only got the upper half of it for the same price. When I called customer service, instead of giving me the bottom pair of it, they told me to return the entire thing and just gave me a shipping label for free returns. HOWEVER. I asked multiple times if I could just have the shorts and I was denied. Weeks went by and I never got any sort of shipping label or confirmation to return my top. I ended up just throwing away my order number and keeping the shirt that I rarely wear now because it doesn’t match what I own already. I would love some explanation or compensation!
Love the app
by CassieV95 on 2019/01/08 21:57
I think it’s great and handy even if you prefer to shop in store. Some suggestions I have to make the app better is a better “complete the look” section. I can’t tell you how many times I could only find parts of outfits and have to go elsewhere to find similar things to achieve that outfit goal. And my other suggestion would be to allow a photo review to give the online shopper a better idea of what the outfit looks like on different body types.
Worst App Ever!
by Tee & Ko. on 2018/07/14 13:33
All the things I hate about this app: 1) it crashes all the time 2) when you click on the "bag" icon it just keeps saying "hold tight" then after holding tight it displays a blank screen and I can't complete my purchase 3) unable to quickly add items to my favorites list by clicking the heart. In fact there seems to be no favorites anymore. 4) when scrolling through items and I click on one to view it and then I go back to the item list it puts me back to the first item at the beginning of the page then I have to scroll all the way down to where I left off. 5) when adding items to my cart and viewing from the check out page I don't have the option to click on a item to review it again before purchasing. 5) can't zoom in on a item 6) no color names for items that come in various color choices. 7) log screen doesn't work. When you try to log in it brings up the deals page and I'm not able to log in. Bottomline this app has always sucked and this recent update seemed to make things worst.
Bad!
by jacquisieras on 2017/09/19 19:17
My order says it's been shipped for about a week now and it still hasn't been delivered. Estimated delivery date was 9/15 and still nothing. Their warehouse is in L.A. which is where I'm from so I thought I would get my order fast like other websites but nope! Still waiting. Anytime now! Horrible service! I needed the outfit I ordered by 9/16 so I figured it was perfect timing when the estimated shipping said 9/15. Other fashion websites usually deliver on or before their estimated delay very date. I would think F21 being such a huge corporation would have better service.
Shocked by how much I love...
by Mary Bowman Texas on 2019/10/07 20:49
I had shopped at forever 21 more than a few years ago. I loved the casual day dress I got... Still wear it all the time. Just recently I ordered a handful of staples. I am in love with everything I got and I have bought several pieces since. The company has its finger on the pulse of fashion. I can’t believe how and how happy I am with blouses, jogger pants, bodysuits, knee socks ... EVERYTHING. Don’t stop, “Forever 41”.. haha... My friend’s affectionate nickname. Because we love your fashion, and forty-one is in the rear view mirror.
Love Forever 21 but I can’t use the app anymore
by SavannaV on 2018/07/11 14:06
It used to be that every once in a while, I would open the app, and it would say “the data couldn’t be read because it isn’t in the correct format”. So I would just refresh the app and it would work fine. Now it does it every time I open the app and it won’t let me use it. But before this happened, it also wouldn’t let me scroll down on the categories list. So, I could only click on the new arrivals, dresses, sale, and tops. Anything else I’d have to manually search for because I couldn’t click on the category. I shop on forever 21 online a lot because there isn’t a store near me. So now that I can’t use it at all, it’s really disappointing.
It needs some work
by OriginalKashh on 2017/07/24 12:12
They do an okay job at uploading clothes on the app. Sometimes it's constantly every few days then sometimes it's just the same for a while then a bunch of stuff is added. Also apparently all the plus size models are all the same size which clearly isn't true. What's the point of having product information and multiple models if they are all the same size and around the same height? It makes it difficult to shop if I can't determine what size to get for myself if the model isn't wearing the size I'm told she's wearing.
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All Versions
4.0
215,038 total
 5
180,568
 4
20,376
 3
7,017
 2
2,639
 1
4,438
Current Version (5.16.0)
5.0
187,427 total
 5
164,060
 4
15,870
 3
4,480
 2
1,071
 1
1,946
Version History
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