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App name
Forever 21
Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE PROMOTIONS: Get exclusive access to sales and discounts first! - MANAGE YOU F21 CREDIT CARD ACCOUNT: You can now manage your Forever 21 Credit Card account on the Forever 21 app! - SHOP: Explore, browse, vertical swipe to more images, horizontal swipe to another product, and buy on the go! - SCAN & SHOP: Need another size? Looking for more info? Just scan an item’s barcode to get details, read reviews, and share your finds!
You guys need 38 & size 40 Jeans and Cargo pants
by Cool.story.p on 2020/09/25 07:12
So I’m 220 and normal wear I’m a XL but you guys run smalll so I wear a size xxl in your tops and it fits great ! I love the fit! But I wish you guys make your pants in bigger sizes because I like certain styles but you don’t carry size 39-40! Upgrade please
Forever21
by julseductive on 2020/09/24 22:29
Very good stuff.. Good quality clothes love your store. But it would be lovely if like a free shirt came with the shipping like a cheap white or black shirt.(just saying)
I love y’all
by Kay Sahara on 2020/09/24 22:00
I always shop here. Love
Bad app
by Tvalles on 2020/09/24 14:46
I am trying to reset my password and it doesn't work it takes you to a loop
Needs Work!
by KyRae' on 2020/09/23 16:42
I installed the app so that I could easily shop. Instead of “Sorry! This item is no longer available,” How about you just remove the item from the app completely?! It let me see it, read reviews, pick my size and all, then go to put it in my cart or add to wishlist and it’s suddenly not available?! ANNOYING!
I wanna know do u ship to everywhere or just some places
by lil_em_ on 2020/09/23 10:05
Do you ship to Kuwait?
Goog
by najsjsjdndjjsjdhd on 2020/09/23 05:24
Love it
They still your money
by Shemmeringdeion on 2020/09/22 23:12
A few days ago I made a purchase but soon cancelled it. Since then I still haven’t gotten my money back.
Review
by M15890 on 2020/09/22 04:54
I love everything about the app and f21! My shopping cart $***.** and unfortunately had to pay the shipping because I live in Puerto Rico so the free shipping advertising didn’t apply a huge disappointment.
5 stars
by Aim00024 on 2020/09/22 02:36
I love this app! It’s easy to navigate and saves your items until your ready to purchase! 5 stars
Thumbs up
by Xjaneth on 2020/09/21 20:42
Very easy and fast
Runs 100% on my old 7+
by Violetsrcute on 2020/09/21 15:58
Never had a problem with this app and my phone is a dinosaur.
app better than website but...
by Ccccccccccccccccccm on 2020/09/21 04:19
Spent way too long trying to place order: the app kept crashing and when I went back in my cart was empty. I had to start all over again. But the app was at least better than the website experience. the website and it has terrible user interface. the photos don’t load and the photos don't enlarge when you click on them. It kept in freezing on me, not what I would call a pleasant online shoping experience.
👏🏻
by cooximonster on 2020/09/21 02:24
Creo q la tienda esta temporada cambio sus diseñadores la ropa es diferente y la calidad mejoro
Do NOT get the credit card
by Ingrid.<3 on 2020/09/20 21:20
Don’t take the bait it’s all good at first then your payments go up to $50 month they send you an email saying there have been changes. And the “Finance” fee is $24 dollars not too mention they find every reason to charge you more. I had always payed on time but I once payed on the due date and it was processed as “late” aside from the $50 and the $24 fee the late charge was $45. I’ve had many credit cards and I have never once struggled with them nor did I have all these crazy fees and charges to my statement. This has hidden fees please don’t be tempted to get it. Not worth it. Not to mention comenity the ones they are affiliated with have horrible customer service. I lost my job during the Covid-19 quarantine and they refused to help. They said the insurance they provide you with does not cover you if you lose your job. So what’s the point in paying for the insurance? Horrible. Ended up paying late fees because I could barely put money together for the payment. That accumulated up to $119 a month with no job. Please be careful. I know people with the same situation. No one was helped.
Coupon code for 20% off first app purchase bunk
by Are_Zee on 2020/09/20 20:23
Does not work; don’t waste your time shopping in the app if you’re counting on the 20% off. I’ve seen numerous other reports of this issue.
Love this store
by Melogee818 on 2020/09/20 12:18
Absolutely love this store, there online shopping is very easy and affordable!
Not really happy
by miss diappointed on 2020/09/19 18:37
You don’t really have a lot of sales on the things I like. As a vip customer I had hoped I’d get coupon offers especially since I tend to purchase a lot of things from here but not something offered at all. What’s the point of being a vip customer if there are no perks to it.
Ordering
by MERLIN9th on 2020/09/18 03:52
Trying to make an order couple time, my orders kept getting cancelled for no reasons
What is going on?
by MariaFortiz on 2020/09/18 01:40
I use to love this app but recently it’s been giving me nothing but issues ! It won’t let me reset my password to my account at all.
NLS Writings
by TheSlades on 2020/09/17 18:53
As the old folks say; Age is just a number But its even a lower number when you are with Forever 21 I am forever 21 year old 10/10 rating 💯% Recommended 5 stars World class apparel
False advertisement
by annoyed1434 on 2020/09/17 15:17
Every time I go to checkout with a promo code of 30%, it rejects it when I pay. Very frustr.
It’s 2020! Shipping should be free
by 726428393528373 on 2020/09/17 08:13
Dissappointed
Exchange
by rose530786 on 2020/09/17 07:02
There is an option to select exchange for online orders but when you click it, it only lets you return the item. It charges you $5.99 for returns each time whether it’s one item or 20.
Can’t sign in and reset pw link doesn’t work
by VIB MEMBER on 2020/09/17 06:10
I can’t sign back into my account. When I got the email to reset my password, I hit the ‘reset password’ button and it literally doesn’t take me anywhere. I’ve been trying to sign in all day because I don’t want to make a purchase without it being in my account. Super frustrating
Terrible update
by Searsisslow app on 2020/09/17 04:22
The app has been slow and sometimes non responsive at times since the update. Go back to the old format sincerely, PLEASE. Have a good day.
Password reset
by Sapphireblueforlife on 2020/09/17 02:43
I have been trying to reset my password, I keep getting a loop. Also, is there a minimum for free shipping? I had to reduce my cart to cater for my budget.
Sign in
by yvdang on 2020/09/17 02:29
Kept saying my password was invalid
Sucky
by none of your beeswax.com on 2020/09/17 01:29
Hackers and poor customer service
Love it
by ag&dn on 2020/09/16 14:12
I love this app. Truly makes my ordering clothes easy and fast with no stress.
Weird ordering
by cazcazcaboo on 2020/09/15 21:10
The fact this text is in white on a white background so i can’t see anything I’m typing in this review says it all. Did you even test this app? Also ordering is strange. You have to add to basket BEFORE you can choose a color!
Happy
by Tkiara1996 on 2020/09/15 12:09
I like this store thanks
No discount
by AmerAmyster on 2020/09/14 05:00
I added the app and did not get my 20 percent off. I am not happy.
Free shipping not true
by rierierie7 on 2020/09/13 21:06
While I was ordering it showed that i was qualified for free shipping but as i checked out they charged mr shipping fee.
Reset Password link doesn’t work
by LouietheYellowLab on 2020/09/13 05:59
Hey so I’m trying to take advantage of a discount provided through a purchase on the app. I made an account a while ago, and I’m trying to Link my account with my Face book. However, I cannot reset my password through the link provided in the Reset Password email!!! It doesn’t work!!!
I wish the app was more accessible with voiceover
by martell559 on 2020/09/12 16:32
I am blind and use voiceover on my iPhone in order to use my device. The app is quite accessible with voiceover, however it is difficult to add items to your shopping cart or select the size you want with voiceover. I do like that the items have a decent description, I would just like it more if each item had the sex in the description. For example, it would describe the item and say that it is for men or women.
Enjoyable
by KillaKay22 on 2020/09/11 23:32
I love this app user friendly the only issue I have is that mi ordered a dress and got the wrong size the price tag was correct but the dress was actually a medium.
Horrible company!!!
by mantofe on 2020/09/11 16:50
I ordered $600 worth of clothing from this company and was suppose to receive it Friday September 4th. FedEx lost my package. I called in that day and was told a claim was started and that I’d get a call back by Sunday. No call, so I called Sunday afternoon. The guy I talked to then said to call back Monday evening so I could get my refund started. The lady I talked to Monday evening was very rude and argued with me that I had not called about my package at all! I hung up and called Tuesday! Again, the guy told me there were no record of me calling in and argued with me. So finally I reached someone Wednesday so actually started the claim and told me to call back Friday so get my refund! So I did. And the woman said I would have to wait till the 23rd of September to even start the refund?!?!!!! Then hung up on me!! I’ve asked for a supervisor the last 4 phone calls and they say “everyone is in meetings” I’ve left a call back and NOTHING... This is an absolute joke!!! This company lies and refuses to help the customer!!! DO NOT order from Forever21!!!!
They need smaller clothes for short petite people lol
by Hair couture on 2020/09/11 16:28
It’s hard to find stuff and they really got rid of smaller sizes
Quick and Easy
by ArisDCruz on 2020/09/11 15:48
This app is wonderful, seamless quick ana easy to use. Very user friendly and extra discounts access to other items for better shopping experience than the usual online shopping. Overall great. Thumbs up forever21 well done. Will shop again for sure.
Frustrating placing an order
by jeiAre on 2020/09/11 15:18
You guys cancelled my order saying that my address can’t be verified which is BS! Then when im trying to place an order again it doesn’t take the promo code anymore for 20% off!
Promo code
by abby tabeno on 2020/09/11 13:55
I got a promo code and I kept entering it and it gave me error after error which was very frustrating after an hour gave me another code and did it
Love The App!
by xo.alexa on 2020/09/11 01:10
Only wish more discounts and flash sales were presented!
Terrible
by joise15 on 2020/09/10 22:16
Been a customer to forever 21 for awhile now.... NEVER again , order a package from them. The shipment was lost and they did nothing about it. Will never be a customer again.
shipping
by elittrean on 2020/09/10 19:14
great fast shipping ❤️
App
by alwx kand on 2020/09/10 05:38
The app is a bit hard to maneuver.
F21 mobile ap
by Mysize12 on 2020/09/10 02:30
Super easy to use and the discount was a bonus!
Material way better than those app on Instagram
by 00021forever on 2020/09/09 19:41
China needs to stop selling bad materials they stinks and fits poor.
Maggie B
by Maggie Boj on 2020/09/09 19:35
Horrible application
FOREVER 21 IS A FRAUD
by greatappyippee on 2020/09/09 19:29
first off my order got to me 2 weeks after it should have. Second I got the complete wrong order. Third they will not refund me or send me my clothes. Fourth when trying to fix this issue customer service hung up on me 5 times!!!
Where is the PromoCode location!
by Colorado Infuriated! on 2020/09/09 19:29
It never provided a way to enter my promo code. Irritated!
3 times ordering
by compachila on 2020/09/09 16:20
I have ordered three times and within the next five or 10 minutes they cancel my order saying My address is invalid call customer support they don’t know what’s going on
Disappointed
by vaccine11 on 2020/09/09 08:22
I downloaded the app to get 20%discount(LDW20) but it turned out the deal/promotion was bigger. It said first time user of the app can get 20% so I thought it was additional 20% on top of the promotion. Pretty deceiving
No Mascot Ent.
by The Fly Shop on 2020/09/09 02:59
OK SO I FOUND THESE DENIM HIGH WAISTED DISTRESSED SHORTS THAT OVER LAP AT THE WAIST REALKY DIFFERENT AND SUPER CUTE PLUS I USED A DISCOUNT CODE GIVEN TO ME AT THE BEGINNING OF THE SITE, IM SOOOO HAPOY RIGHT NOW!!!! And IN LOVE WITH TGE STYLE
App troubles
by meganryan31 on 2020/09/09 02:28
The forever 21 app is difficult to use. Anytime I had to type a name, email, address, etc in a field, the app would not populate a keyboard. I would have to type it in another app and copy and paste it for it to work in the forever21 app.
Terrible sign in
by catmh2 on 2020/09/09 02:27
It signed me out then refuses to let me back in
Free shipping....... not
by Staceyargent on 2020/09/08 23:13
I see everywhere that if you spend over $50 you get free shipping but every time I go to checkout it adds a $15.90 shipping fee to my order...... no thank you.....
Email
by mmcgriff on 2020/09/08 22:19
It will not let me edit my email ... why
Awesome
by M Dot 42 on 2020/09/08 07:46
Fantastic
Love it
by bvane7 on 2020/09/08 01:09
🥰🥰🥰🥰🥰
Cant reset my password ! -.-
by Neekabugg on 2020/09/07 23:40
I tried to log in today to my app to purchase my clothes but I can’t even log in because it’s saying they can’t find my email information... when my email was the one to let me know about a sale and that’s the email I used and I can unsubscribe to getting the emails and seen the email that I used to sign up with and tried to log in or reset it and couldn’t. This is ridiculous.
Keeps cancelling and not logging me in
by Lynnsy76 on 2020/09/07 15:07
Site won’t let me log in and when I do it keeps cancelling orders
Love
by NicholeMM on 2020/09/07 05:01
Shopping is always fast, items as described! a+++ experience!
no
by Nikki Fan + Kpop Fan = Lyfe on 2020/09/06 18:37
no bad noooooo! 😏😏🥺😋❤️😃😏😚😀😚😼😽😋😋😏😏😏😏😏😏😏😏😏😭😏😏😏😏😏😿😏😏😏😏😏😏😏😏😏😏😏😏😏😿😏😏😏😏😏😏😏😏😏😏😭😭😃😃😹😃😃❤️❤️❤️😀😀👍👍🙄🙄😡😡😡😁😁😢😢😢😘😘💞💞👹🙀🙀🙀😐😐🌱🌱🌱🌱🤢🤢🤢🤢🤢🥺😼😼😼😚😿😿😚😚😚😚😿😏😏😏😏😏😏😏
The appt is disappearing your clothes if you don’t buy right in there
by Oberna on 2020/09/06 16:52
I like the clothes is nice, Good quality but the app i put some clothes in the cart but when I check the next day the cart get empty
Love it 😍
by Nelly castro on 2020/09/06 16:42
So Easy to use. 1-2-3!
No option for free shipping no pick up at the store and only discount
by N,ghrdc on 2020/09/06 15:55
There use to be free shipping but not anymore
I love forever21
by cee babie on 2020/09/06 07:18
Best deals ever
Reset password email to log into account link does not work
by livx19 on 2020/09/05 18:52
^^
Love gym clothes
by yoha2006 on 2020/09/03 03:53
Mi ropa favorita para el gym excellent precio y muy cómoda
I am over this
by 894eva on 2020/09/02 16:25
I can never log into my account. Now I have a late fee due to this site always telling me my account is not valid. My forever 21 card is in my hand so I know it’s valid. This app is always glitching.
great app
by kz0009 on 2020/09/01 22:23
great
Missing returns process
by yerry. on 2020/09/01 20:06
Missing a returns order page
Awful app
by HopePS on 2020/08/31 15:23
I placed an online order using this app. I was super excited about the items I purchased so I went to check the status of my order and it was cancelled. It’s one thing for them to cancel my order but another if they do not notify me in any way that my order has been cancelled. I reordered everything but I was unable to use my 15% off promo code again, so they essentially stole money from me. I do not recommend this app and I do not recommend buying anything from forever 21
very expensive! and 5 dollars for shipping is ridiculous literally
by zearras on 2020/08/31 14:20
very
good
by Mariana121212 on 2020/08/30 16:21
love this store!
Do not order online!
by Eevee🤍 on 2020/08/29 17:23
I ordered some biker shorts in April and now it’s already the end of August and I still have yet to receive them. I also contacted customer service multiple times through email and by phone but no one has helped me at all. Can’t even give me my money back! I have not gotten any emails back from them either. So basically they are stealing money from their customers! Do not order online! They stole money from me and they will do it to others! 😡
Convenience
by chaz778 on 2020/08/29 13:29
I
Not user friendly
by Stonino1 on 2020/08/29 00:47
I paid for shipping and Estimated delivery was last Thursday, now it’s Saturday and no package yet. Not to mention the chat support is not friendly and asking redundant questions. Worst Customer service!
Love it
by TeatimeWithTere on 2020/08/28 20:24
Very easy to navigate!!
Good deals
by ren1307 on 2020/08/28 02:32
Whenever I shop online or on the app they always have really nice deals and I can always find something that I like. This was a great help when I found out I had gotten a little too thick for the outfit I wanted to wear for senior photos!
Hard time
by Sahar66 on 2020/08/28 02:22
The app took for ever to except my payment had to repeat putting it in 10 times
Great app, only a few flaws...
by Ang Skye on 2020/08/27 19:57
I enjoy shopping on the Forever 21 app—adding things to my wishlist if I’m on the fence about them, and adding things to my cart that I absolutely adore. However, I do believe that they should allow for more details to be written about each piece, as it can be quite difficult to pick out clothes without knowing the dimensions/other specifics of a product. Overall, I think this app is really great and if you like Forever 21, you should definitely consider downloading it. &lt;3
Love this app
by Gigi0905 on 2020/08/27 05:05
I love Forever 21 clothing and the app makes it so much easier to find what I&#39;m looking for
Reset
by rosesanddaisies on 2020/08/26 06:24
I tried to reset my password and each time I clicked on the link on the email it would send me to the app and nothing would happen. So I would try again and it would just send me to the login page of the app and wouldn’t give me the option to change my password. It made me not want to even shop anymore.
Bad experience
by gatita82 on 2020/08/26 04:56
Bad customer experience 😡
Returns
by al@s on 2020/08/26 02:03
The app should have the options for us to be able to process easy returns!!
Bad service
by janethana on 2020/08/24 20:46
After ordered Can not find the cancel option
Worst App ever
by Blubernuget on 2020/08/24 20:06
Impossible to navigate and it never lets me purchase anything always says wrong password
Good and easy
by cristina rizo on 2020/08/24 15:41
easy to choose and very practical 😁👏🏼
Slow
by Outdated game on 2020/08/24 02:30
Slower to load than the website, poor sorting features
Best app
by Larissa Calil on 2020/08/23 12:47
I love shopping at f21 app
good clothes, bad app
by DogLove4E on 2020/08/23 03:52
I love the store and everything I get from there always turns out super cute and great quality BUT... the app and website are horrible!!!!! Just after a few weeks of having it, the app decided to kick me out whenever I tried using it. The website is similar to that. Sometimes when I just want to press a button like “search nearby stores” or something, the button kind of becomes disabled and doesn’t do anything. Bc of corona and quarantine I have been trying to avoid going to stores and trying to buy things online instead. In the end, I most likely end up using another company to buy things or (if I rlly want something) having to go to the store in person to try to find it. I have always loved F21 stuff and recommend buying it just NOT ONLINE. 😐
Why only 40 in a cart?..
by CAREBEAR😄😊😌😚🤓💩 on 2020/08/23 02:22
You can only put 40 items in a cart and when you’re doing gifts or shopping for others and there’s good sales they should allow you to put more than 40
Yadilol101
by yadilol101 on 2020/08/21 20:18
It’s okay
The best app
by sivleny on 2020/08/21 19:55
I love it, it’s very helpful!! And very easy to buy in it.
NO customer service
by The Intergalactic Hussy on 2020/08/21 15:42
This company is garbage. They sent me defective items, things missing from my order, and now my most recent order is MIA.
Una le to cancel the order
by syrabhi on 2020/08/21 01:22
Bad interface
I love Forever 21
by Tanisha M. on 2020/08/20 22:50
Still my favorite store.
Forever 21 app be LIT!!
by Drake.is.my.future.baby.daddy on 2018/07/12 17:50
I installed the app because I wanted the 20% discount. I saw other people getting upset that the 20% didn’t work mine did I think it’s User error lol. Anyways i finally downloaded the app and I didn’t know what I was missing! The find my style feature is FUEGO!🔥🔥🔥🔥I can narrow down what I’m looking for with tapping on the options. You know I be looking for those crop tops and bootay shorts lol it’s hella hot right now. Like 110 outside and I’m melting. But it was so easy to find a cute outfit without having to do the endless scroll. Ain’t no one got time for da!! Lol🤣 One thing is that the wish list has a limit of only 40 items? I mean come on brah? Do you even wish list brah? I know tons of me and my friends add items to the wish list and once there’s a sale BAM...add to cart. You know us millennials...we ain’t shopping till it goes on sale hahah! Come on Forever 21, you have to give us more than just 40 spots! Overall the app is easy to use and it’s easier to then going to the mall. Im hoping that they give more exclusive discounts for people using the app Cos then I’ll never delete it lol!!!
Feedback
by Cansin16626 on 2019/12/29 08:02
i couldn’t find where to send a feedback so i&#39;m sending from here. I think it would be a great idea to have a voting section on the website and app and people could vote on what they would purchase. this way you guys will produce products your audience likes. I heard that some F21 stores were closing down and as a teen i know what my peers think about your store. some products on your website are not stuff young people would wear (teenagers) so this way you won’t sell things people don&#39;t like and you would make more money. Also personal tests can personalize your app to have things you like. Such as, asking their clothing style (edgy, casual, basic, etc) and this way the app/website will show more of their style on their main page. Points could also be used in the app/website. many online shops do these (romwe,shein) and by sharing about the deals or completing surveys the customers could earn points. every 100 points could deduct 1 dollar off their purchase. Another way to earn points could be by reviewing products (10 points for a review or 20 point for a review with photos) There could be giveaways where you guys could send products (30,50,100 dollars worth) to participants. Many people would join And they should have an account in order to participate. this will increase customers and cause people to look through the website more often. Thanks.
UI could use some work
by EbCai on 2019/09/14 23:54
I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage. It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, this app isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.) The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!
Love the app but missing a few things
by Brit627 on 2018/06/25 07:16
App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL. Ok on to the app— it used to be easier to sort through categories. For example: jewelry—-&gt;earrings—-&gt;studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer. I know it seems like I complained a lot but I really do love the app, fix these things and it’s 5 stars all the way!
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
IT IS AMAZING FOR SUMMER SHOPPING AND ANY OTHER TYPE OF SHOPPING!
by XxCoronaVirusxX on 2020/05/06 16:55
This year, even through quarantine, I’m making summer outfits using this app. It has so many cute tops and bottoms. The prices are amazing! I would recommend to a teen or a young adult. I am a teen myself, and I am IN LOVE with their shorts! The app makes it so much easier to put all your stuff in your bag, and I love how smooth the app runs. If you need good quality clothes at a low price, shop here. One concern I have is how do add stuff to the wishlist? Anyways, if you are in search for an amazingly cute summer outfit, or a fresh fall outfit, this is the store! I also love how it has everything! Shoes, accessories, makeup, socks, everything to complete your outfit. Thank you if you are reading this, and make sure to get this app if you need a good fashion choice! 💅
Poor Service
by Snnssbbava on 2019/08/13 14:54
The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.
Disappointed
by Jaylah2 on 2020/07/01 04:01
I placed an order on the 7th worth of $148, was supposed to receive it a week after. Two weeks passed by, I didn’t get my order, when I went to the site, it said wrong address which I never had problem with before. So I decided to call them, waited on the line for thirty minutes to get them telling me that the address was a little confusing so they sent the clothes back. I told them I wanted a refund, they said the clothes have to get back to them first which would take weeks. A week after, I called them, after ten minutes of waiting on line, it told me to give my phone number so they can call me back, I never received a call back. A couple days later I received an email saying that I have till the 29 to let them know if I still the refund which there could be additional charges for fees, or get the refund. I called them told them I want the refund, they told me I actually have to wait till the 29 for them to process it. Today I received an email saying my refund is gonna take 8-10 days. So, just to get a refund I basically waited for a month. I will never ever waste my time on Forever 21 again.
Do NOT get the credit card
by Ingrid.<3 on 2020/09/20 21:20
Don’t take the bait it’s all good at first then your payments go up to $50 month they send you an email saying there have been changes. And the “Finance” fee is $24 dollars not too mention they find every reason to charge you more. I had always payed on time but I once payed on the due date and it was processed as “late” aside from the $50 and the $24 fee the late charge was $45. I’ve had many credit cards and I have never once struggled with them nor did I have all these crazy fees and charges to my statement. This has hidden fees please don’t be tempted to get it. Not worth it. Not to mention comenity the ones they are affiliated with have horrible customer service. I lost my job during the Covid-19 quarantine and they refused to help. They said the insurance they provide you with does not cover you if you lose your job. So what’s the point in paying for the insurance? Horrible. Ended up paying late fees because I could barely put money together for the payment. That accumulated up to $119 a month with no job. Please be careful. I know people with the same situation. No one was helped.
Horrible
by lovesya12 on 2020/03/07 15:47
I have been a customer for quite a few years now. All of my leggings and camis from 5 years ago still hold up like they’re brand new. But I’m the last 6 months, I’ve placed several orders and the very first time I wore 50% of the items, the seams started ripping out. Their products are HORRIBLY made now. Not to mention, I spent $100 2 days ago on my most recent order in order to receive the free standard shipping. 1-7 business days is what they boast. But today, I get a shipping confirmation saying 10 days from now I’ll receive it. So is it within 7 or is it 12??? On top of all of this, I went to do this complaint to somebody in their company that could actually help resolve the issues I’m having, but nowhere on their website or app do they have an option for customer feedback. Not even in my order history. I’ll be getting this last order in 10 days, and then they will NEVER get my business again. And unless you know how to sew and fix the seams on clothing like I do, I wouldn’t suggest buying their clothes, as you’ll just be throwing them out after 2 hours when they start to fray.
HORRIBLE Customer Service- NEVER ORDERING AGAIN
by Kristiauna's iPod on 2019/11/23 08:52
Absolutely unimpressed with Forever 21 and their customer serviced. I placed my first ever order with them for some final sale clearance items online. One of them was supposed to be high waisted leggings but instead they sent me the matching cropped hoodie and NOT the leggings. Also, the tags were missing. So I call customer service only to be told that I have to process my exchange through EMAIL, which is absolutely ridiculous. All I wanted was the correct item sent to me. So across multiple days I have an email conversation with customer service only to be left without a reply or solution for 2-3 days. I then call them again asking for a reply and was told that the phone team would “request a prepaid shipping label from the email team”. So I finally get my label and not only is it for a REFUND instead of the EXCHANGE I’ve been repeatedly asking for, their version of “prepaid” is that they take the shipping cost out of my refund. This was my first time buying anything from Forever21 and I will NEVER be buying from them again!!!!
SHIPPED BUT USPS DID NOT RECEIVE
by ITSMEAGAINITSSKYE on 2020/04/15 17:48
After commenting on Facebook and Instagram also emailing I decided to come here😊. I order something and they stated that it shipped. After a few days I waiting a couple more and still no updates just that it shipped...now I knew something was up cause I shop online enough to know my stuff never gets stuck in preshipment and USPS usually receives the items in a couple of days depending on where the store is located. So I commented on insta multiple times I got one email reply that’s it. Not even a response I wanted but whatever. When you have 2 packages going through USPS and one updated but not the other..that’s not good. It’s been stuck in the same spot for days now I doubt I’ll ever get it. Go to their Instagram if you don’t believe these reviews or even their Facebook page. I love forever 21 don’t get me wrong...but not online. NEVER AGAIN. Emailed multiple times after and didn’t get any update I had asked for so if you think your in my shoes..good luck I hope you get you packages cause it’s not looking to good for me
Rating explained and Suggestions
by Second name was taken on 2019/01/05 07:44
Overall, the website is easy to manage. I liked the size guide and the scale on of it will fit right or loose. Those were a HUGE help in deciding sizes! I also appreciated the photos from multiple sides and angles. It helped me make many decisions on whether to buy an item or not. I will say that the 30% off was nice, but confusing. I thought it applied to all items, but it did not. It was a bit unclear. Also, I had to scroll through all of the merchandise to find shoes, jackets, other specific things. I realize that could be a way to get people to shop more, but it was frustrating. I ended up just leaving the page entirely and using the search bar. Perhaps adding a searching engine within the 30% off page would help with that since there were a variety of items. Overall, I am pleased.
Trying to tell me they are not responsible for an order THEY LOST
by Rachelala on 2020/02/12 21:28
I am fuming right now! After placing an expensive order through the app and double checking I had the correct address typed in before confirming, for some reason they sent my order to the wrong place. I had already called customer service to have my address on the account changed 2 months ago!! He said it was. I also called the f21 credit card company to change my address 2 months ago and they said it was! Now my order has mysteriously been sent to the wrong place and customer service blatantly ignored what I was telling them and said they are not liable for my package! ARE U KIDDING ME?! This is why f21 is going under, I have spent nearly $5000 with this company since I was a teenager and they lose my package but it’s my fault? This is such a horrible way to treat reliable customers and a good way to lose the few customers you have left. If you ever want my business again, FIX THIS! I want my money back or at least the clothes I bought
Horrible Service
by ANNDJDJEHTJJCJDJDJDJJDHD on 2019/04/10 14:17
I was told that it takes 24 hours to receive a shipping confirmation, and it takes 5-10 business days to arrive. Ordered my items on April 5th which is a Wednesday (not a holiday or a weekend), didn’t receive shipping confirmation for THREE days. I needed these clothes for a dance that was two weeks before I ordered them so I figured I have plenty of time to order them, receive them and adjust them in anyway before my dance. It’s been SIX days since I received shipping confirmation and still no movement on my package. I email Forever 21 twice and I never received anything back. My dance is in three days and I have to go spend more money to find an outfit similar to what I was going the wear. Thanks a lot Forever 21, I will never buy from you again. Will be immediately returning my items when I receive them because I’ll already have them and I will have given my money to a different company that didn’t screw me over.
Efficient way to shop
by Cool girl 4645847 on 2020/04/08 03:14
I enjoy using the F21 app! They always have great sales, and it is easy and accessible to find the types of clothing you are looking for. Way easier and more convenient than trying to navigate through a browser. They list model sizing and information, which makes it easy to choose the correct size for you. Also, when using the app you can make adjustments to the color and size of your items after they are already in your cart, and can review them easily without going back and forth from the listing pages to your cart. If you are online shopping definitely download the free app.
Horrible company!!!
by mantofe on 2020/09/11 16:50
I ordered $600 worth of clothing from this company and was suppose to receive it Friday September 4th. FedEx lost my package. I called in that day and was told a claim was started and that I’d get a call back by Sunday. No call, so I called Sunday afternoon. The guy I talked to then said to call back Monday evening so I could get my refund started. The lady I talked to Monday evening was very rude and argued with me that I had not called about my package at all! I hung up and called Tuesday! Again, the guy told me there were no record of me calling in and argued with me. So finally I reached someone Wednesday so actually started the claim and told me to call back Friday so get my refund! So I did. And the woman said I would have to wait till the 23rd of September to even start the refund?!?!!!! Then hung up on me!! I’ve asked for a supervisor the last 4 phone calls and they say “everyone is in meetings” I’ve left a call back and NOTHING... This is an absolute joke!!! This company lies and refuses to help the customer!!! DO NOT order from Forever21!!!!
Too very Bad
by chuyamzki88 on 2020/04/14 02:36
I have put a wrong address during my purchase and I didn’t have noticed it until I got a notification that my items have delivered. I have tried to get into customer service online or even through the forever21 website but I don’t get someone to help me. I have tried calling the number that they have put in to their website as well but all I got was answering machine and all it does was just keep giving me crap information but it’s not really helping you getting through to anyone of their customer service! I am so disappointed that no one has to help me with my concern and I have believe that forever21 is also responsible to help their customers when it comes to this kind of situation. Now I don’t know what to do I guess I just have wasted 51 bucks on my pocket without getting my items to my hand yet it got to somewhere’s home address. I will never shop to forever21 anymore. It is so frustrating that I can’t even get hold to anyone from their line.
❤️Just needs improvement
by bæìłęÿ on 2019/05/10 01:47
The app is so easy to use and I have bought multiple things from it and I could easily track my package. I love this app and I love the style finder feature I just wish on the style finder category you could add swimsuits...that would be so great. Also, for reviews I very much think that y’all should let us put pictures on the reviews because then we can see what the outfit looks like in real life and not just see what people have to say about it so we can actually see it. That’s just a suggestion...also I would really like it if you could add a feature “shop the look” and find the other things the model is wearing. Because sometimes I’m scrolling through clothes and I see something I like but it’s not the thing being sold so that would be great. But otherwise I LOVE this shop and app... I very much recommend💞
So sad
by SaintPetrova on 2019/07/09 18:06
I have loved shopping at Forever 21. That have good clothes and always something new. When I downloaded the app and placed an order. Well after putting in the shipping address I apparently forgot to put in my townhouse number. So the package was sent back to its Warehouse. When I called to ask about my package the explained that the shipping address wasn’t complete so it was sent back, and upon arrival I would receive an email asking my if I would like it shipped back to me at an extra charge of $5 or if I would like my money refunded. I still haven’t received my email and that was over 2 weeks ago. I called again today and they gave me the exact same speech of when it’s arrived at the warehouse I will receive an email. That my package is still in transit. My package didn’t even have an estimated time of 2 weeks to be delivered originally so obviously the warehouse is not going to be 2 weeks away. I’m just upset about what I perceive to be the lack of organization.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
Annoyed!
by Yaya-24 on 2019/04/17 03:15
1st of all when I’m scrolling through the products I noticed that they are duplicated multiple time which is frustrating because I keep seeing the same product over and over again. Second of all why do you promote a certain type of style of it sold out or out of stock? Why even bother to hyped people up when you aren’t even selling the product. Third of all, on the website it promotes you can use two promo codes at the same time, but when you try and do it on the app or even on the website it does not allow it, that’s false advertisement! Finally you promote Afterpay but on the app is does not give you that option! So inconvenient when I’m trying to do a large purchase. One more thing, it is not fair when I have something in the cart that I want to purchase but once I am inputting my information you then sell out! Within seconds of me inputting my information then I can’t purchase it it really annoying!
Poor service
by Shohreh79 on 2020/01/11 16:09
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Disappointed
by RaeChanel on 2019/03/13 01:37
Originally I was IN LOVE with this app and gave it 5 stars. But then the app had to go and get all stupid on me. Let’s start with the fact that you can no longer track your order or see when it’s expected to arrive from the order history. I have to open the confirmation email and hit the link to track my order from there. And then when I do that, and type in my email and order number, it tells me absolutely nothing! NADA! Not only does it not show me ANY tracking information, but it doesn’t even tell me when my package is expected to arrive. And to make matters worse, this is the LONGEST it has ever taken for my order to arrive from forever 21! I placed this order 9 days ago! One time I placed an order and no bs, it came 2 days after it shipped! With standard shipping! What happened??
Don’t Buy
by Screw yall ! on 2019/03/06 04:02
I’m a college student in need of new clothes, so i knew i was coming home for Mardi Gras break . So i ordered February 19th the break started on March 4th-6th. First the EDT ( estimated delivery time) was March 1st so i said okay that’s cool i’ll still be home . Then it changed to March 4th so i said ughhhh ok. I went back on the app and noticed it changed to March 6th ! the day I leaveeee! And USPS truck doesn’t deliver till around 6pm ! i leave at 10 am ! this is a huge inconvenience on my part &amp; i expected better from a well known brand . I WILL NEVER SHOP W YOU GUYS AGAIN, &amp; this app will be deleted once i review my order ! GUYS THE LOSE PACKAGES AMD LIE ABOUT DELIVERY DATES. first of all i’m aware the warehouse is in LA, my package then traveled from there to AZ , to TX then to TENNESSEE ! WHAT THE ACTUAL FUC* if i live in louisiana why did my package didn’t just go from texas to MS? then after TN it finally reached MS and now in LA. if my package wouldn’t have went where it wasn’t supposed to go , i would’ve had it on time.
good clothes, bad app
by DogLove4E on 2020/08/23 03:52
I love the store and everything I get from there always turns out super cute and great quality BUT... the app and website are horrible!!!!! Just after a few weeks of having it, the app decided to kick me out whenever I tried using it. The website is similar to that. Sometimes when I just want to press a button like “search nearby stores” or something, the button kind of becomes disabled and doesn’t do anything. Bc of corona and quarantine I have been trying to avoid going to stores and trying to buy things online instead. In the end, I most likely end up using another company to buy things or (if I rlly want something) having to go to the store in person to try to find it. I have always loved F21 stuff and recommend buying it just NOT ONLINE. 😐
Plus Size
by SarahMia18 on 2019/02/14 19:36
I love Forever21 but there’s multiple problems I’ve found with the app and site. When hitting ‘Refine by’ on sections such as special holidays/occasions, it only shows XS-XL even if it shows plus size items which makes it harder to comb through and see what is possible for me to wear. Even IN the Plus Size section, you can only refine by styles from XS-XL, which will show zero options if you click on one of the sizes. There is very limited selection when it comes to Plus Size, and the amount of styles sold in Plus Size are not even close to the amount sold in regular sizes. When the Retro/80s-90s styles came out, I was very excited, but it seemed to only include regular siEs. This seems like a huge mistake by the company because all the plus size women I know swear by F21 and we give them a lot of business.
please fix!!
by autumnlove328 on 2017/11/27 20:49
This app has been giving me several problems. First of all, their restock updates are very inaccurate. I put my email on a list for a pair of sold out boots so I can get an email if they ever come back in stock in my size. I get an email two minutes later saying the boots are restocked and when I checked they still didn’t have my size! Super annoying! Another thing getting on my nerves is that I am constantly being signed out of my account. I clicked on my wishlist and when I did it said I had to sign in to see it, so I did. Right after I signed in and clicked on my wishlist again I HAD TO SIGN IN AGAIN. Then I clicked on my cart to checkout, all the items I wanted were gone. I had to sign in to get them back. I had to sign in SEVERAL times. This is very frustrating and I am on the verge of deleting this app. It’s a shame because I love shopping at Forever 21, especially online. Fix the app.
Cart count went from 29 to 27, right before my eyes. Why?
by Crudpill on 2019/07/10 21:23
I had a feeling that some items in my cart were being deleted, and this little “glitch” or whatever just proved me right. I had 29 items in my cart, I added a dress to the cart to a total of 30 items, but suddenly my item count dropped down to 27. Went to the cart and it showed an alert asking me to remove some sold out items, like they always do for cart items no longer in stock, of which there were two, but that’s not the issue. It appears that some of the first items I placed in my cart are no longer there, the only item that I specifically remember that WAS there that no longer is, is a black dress. I didn’t remove it, so where did it go? Where are the many other items that I spent a LONG time looking for..? I’ve suspected this was happening for a while, I wouldn’t be surprised if this happened 15 times now. If they became sold out, why not ask me to remove them? Can F21 explain to me the reason why my item count went from 29 to 27 when it should have been 30? I’m really upset about this, F21 is the only first hand clothing store that I shop at and have been doing so for over five years. I feel cheated honestly, I don’t even know what else to say.
Love The App! But...
by -Pitcher7- on 2019/03/01 00:48
Don’t get me wrong. This app is amazing. It’s so much easier to order from here, then to look online and find something you really want to buy, and go to the store just to find it it your location doesn’t have it! This app makes that problem disappear! But, i think it would be fantastic, if in the wishlist, you could rank the stuff you have in there. I personally like doing that sort of thing with wishlists because to me, it’s so much easier to organize what I want. My only suggestion for this app is to be able to rank items in your wishlist! That’s it! Other than that, this app is amazing!
Worse customer service ever!
by RebeccaTheresa on 2019/05/26 19:10
I recently ordered clothes using the app. As I got to check out, a promotion popped up saying if I spent a few more dollars I would qualify for free express shipping. So I decided to go for it. My package was estimated to arrive yesterday, 3 days after I placed the order. It did not. I check the delivery status today and there is no information available. I called to get clarity and the customer service rep tells me it&#39;s my fault because I didn&#39;t select the right shipping option. When I explained that I selected the only free shipping options available and assumed they would upgrade it to express (as there was no directives on how to actually get the free express shipping) He reiterates that it&#39;s my fault and thatI should&#39;ve called. No apology. No empathy. Just &#34;Oops. Your bad. It&#39;ll be there within 10 business days&#34; I had never encountered a more careless attitude in my life. I&#39;m so disappointed!
Great app, few bugs
by Shamir Maloney on 2019/12/25 23:09
If you frequently shop at forevr21 this app will be useful. Over all it’s great because you get access to everything in stock that might not be in store and they always have discounts/sales on the app. The only problem is that it is kind of hard to navigate the mensales when you click the tabs for sales promotions. They always take you to the women sales and the filters don’t allow you to view just the men sales. The only solution I have found is to use the side bar, stroll down to men’s department and click, find the bar that says sales in this section. The promotions tab in this section is practically nonfunctional just a head up. Otherwise great app.
Sign-In/ Register
by smd763 on 2020/03/28 18:04
hello, i am a loyal customer and use this app often as well as shopping in store. recently, i tried to make an online purchase just to find out i had been logged out of my account. i tried signing in, making a new account, and even resetting my password just to find out that none of those things worked. when i tried signing in it told me my user didn’t exist or would just go back to the same settings screen, when i tried registering it told me my account was already active so i couldn’t make a new one, and lastly when i tried resetting my password and logging in it still told me my user didn’t exist.. now i know for a fact that i have an account and that my password was correct so what is the problem and how in the world do i fix it? please help me ASAP
Wrong Item
by Shanelly-nelli on 2019/09/30 00:22
I purchase a black gown in a size 1x about a week ago. The package came a couple days late then stated. When I opened the package it was a black shirt in a 3x. I immediately contact Forever21, however, they gave me the runaround. They stated I had to take a picture of the item then wait a couple of days from a response. I asked can they send out the same item I purchased next day and the first representative stated NO they can not assist me that why, so I have to wait for a response from them. I asked for a supervisor, the representative hung up. I proceeded to call back another representative she stated she could not assist me neither. I proceeded to request to speak to a supervisor I was on hold for 10 minutes then transferred to a supervisor. The phone rang like 20 times and then the call was disconnected on there behalf. I am so disappointed because I need my dress in 5 days.
Plus size happiness
by rebecca-becky on 2020/01/28 04:56
I have been plus size all of my life and have recently lost 164 lbs. I am able to wear items on both plus and regular sizes, but seeing what Forever 21 has for plus gals makes me so happy to wear plus sizes with them. Their clothes are some of the most beautiful plus size clothing I have ever seen and I have shopped everywhere from Lane Bryant to Torrid to Maurices and so much more. I have not been disappointed with a single purchase and most of my purchases come from the convenience of shopping from their website without trying them on first. AmazIngly beautiful merchandise....by far my new favorite clothing store!!!
Love this store!
by Hola baby Bebe baby on 2019/06/03 01:37
This amazing store has everything someone could possible want! I wanted to step up my style this year and f21 was the perfect place to shop! Not only is their clothes good quality, but they have such affordable prices! I love this store and I can’t wait to shop for my summer wardrobe, because they have everything! The best feeling is when you come home, and I see a forever 21 package at your doorstep! Am I right or am I right? I just made an order that had a lot of exciting items, and I can’t wait to see the bag on my doorstep!🤪5 stars!! Forever 21 is my favorite place to shop of all time!🤩
Couldn’t order
by Vannah1111111 on 2019/12/04 23:26
I couldn’t order anything through the app or the website and then one of the shirts i wanted ended up going out of stock. The website ended up going down due to “technical difficulties”. This makes me not want to order anything from Forever 21 since right now I can’t do anything. Very upsetting! Update: unfortunately I couldn’t get the Black Friday offer but I did get a sale the next day when I could finally order. I’ve ordered my things and then I was considered about the shipping since I heard they are bad at that so I contacted them thru phone &amp; email. They awesomely responded to my email with an update and a 20% off coupon that I will be using very soon.
App has potential
by anissadowl on 2019/03/21 05:27
Forever21 is my number one favorite store to purchase clothing &amp; accessories from. I love the comfort of being able to purchase items online and through the app. Ever since I’ve gotten the F21 app, I ALWAYS find myself having to reopen the app every time I go in because it either glitches or doesn’t load which irritates me but because I love F21 - I don’t mind doing it because I wanna go shopping but I really hope this gets fixed. Lastly, please include more photos of inventory that is posted so customers have a better understanding of what they are purchasing. Otherwise, this company is great and I have never had a problem with my shipments after purchasing 20 millions things from the store. Keep it up guys!
Should restock on sizes
by 💗2DANCE on 2017/10/19 12:17
I shop here all the time!! I find that it’s easier to find what you want on the actual website than the store. So I tend to get more stuff online. The sizes are accurate. However the one complaint I have is that they never restock their items when theirs no more sizes. I was looking at these two bodysuits and they’ve been out of stock in my size for about two months and their on my wishlist so that I get an email when they come back but haven’t been, oh well. But the good thing is that they have a lot of similar ones to it. Overall a great website and store, with the cutest and affordable things ever.
Tricked!!!
by Ambyrdenise on 2018/09/05 01:42
I went into F21 last weekend to get some shirts for school. I tried them on, I didnt like they way the fit. I put them back and saw some other things I liked. I get to the register to purchase my items. The girl at the register asked me if I wanted to sign up for a REWARD CARD to get 20% off my purchase. I said yes, thinking it’s a REWARDS CARD! I’m putting in information and after it’s already being processed it says CREDIT CARD! I asked the girl is this a credit card and she said yea but you can cancel it after if you don’t want it. What?! I didnt want a credit card to begin with, I wanted a REWARDS CARD. Now F21 ran my credit for a card that I didn’t want to begin with. Now I’m stuck with a unnecessary credit card for a place I rarely shop at. I would cancel the card but that would hurt my credit as well. Thank you F21 for misleading me.
Terrible Shipping AND Customer Service
by kay296692 on 2019/12/30 22:41
I ordered a dress for new years on december 20, the tracking said it was delivered to my mailbox on the 26th. i checked the mail and nothing! i gave it some time and kept checking the mail everyday. it is now december 30, the day before i need the dress, and it’s still not here! i contacted customer service through chat twice and both times all they did was tell me to keep waiting. and i even tried calling customer service, and you can’t even talk to a human being, its automated. i was very upset with not receiving my dress and not getting helped by customer service. i love the forever 21 store, but if you want to order off the website or app, i suggest you reconsider. i’ve also looked at some of the other 1 star reviews and they all have something to do with shipping or customer service.
Shipping
by tmyrick$99 on 2019/07/26 14:38
I don’t receive any emails confirming my orders I can’t even check the tracker for my orders. I have order from this app several times and all the three times I have ordered I never gotten an email confirming anything and one time I even got my clothes put back bc I never knew they came in so I wasted like $30 for that. And I had a wedding to go to thinking my clothes would be her by now the wedding was yesterday and I ordered two days before the wedding and no show I look on the track your order and it kept saying it was ready but nothing ever came in it’s been four days now and I paid for the extra shipping so for the two things I got that would have came to like 40$ now came to $70 bc I paid extra shipping so it could get here on time and it never did so I’m mad. $70 is a lot for something that never came in.
A great app!
by Gabriella the nub on 2019/04/17 04:01
I love shopping on the Forever 21 app! I do have some suggestions that I’ve picked up on by constantly using the app the shop: - whatever item of clothing you click on, if the model is wearing something else to also have a button to press and see those products (I’ve tried with many different shirts I wanted to buy but I couldn’t find them because there wasn’t a way that I could click on that top from the skirt or whatever I was looking at) - I think maybe there should be a gold member status that after you buy some many things from Forever 21 using the app that you get free shipping!
Forever 21 Hacked
by Arielbeeeee on 2018/01/10 13:33
My account got hacked recently, not even sure how. Checked My Forever 21 app on my account noticed things in my cart that shouldn’t be, than an address from Miami that isn’t mine when I live here in Houston. My email was off by 2 numbers which also was not mine and I could not change that problem since Forever 21 can’t change emails online yet. Also my Forever 21 credit card was on that account so I had to call customer service and changed everything. Strange thing is even with this hacked problem and my password changing, with not even the accurate email the app still worked with my false hacked information with the Touch ID. PLEASE FIX THIS PROBLEM FOR OTHERS THAT HAVE THE SAME ISSUE PLEASE. FIX YOUR FAULTY SECURITY ERRORS!! ALSO ADD MORE NUMBERS TO THE WISHLIST!
Not so happy with online packages
by yackie R on 2019/09/09 13:28
Everything about they clothes and everything they have I love the only problem I have with them is that when I have made orders online I never get everything that I order there’s always 2 to 3 things missing and when I call them they act stupid and they don’t even wanna return the money and talking about they want to do an investigation and this and that I don’t really recommend you to buy stuff online as big orders I learn my lesson the hard way it happened to me three times already hope this helps other people from making the same mistake I did !!
App Glitch
by Kay L Lee on 2019/12/25 19:38
When I’m logged into my account on the app I can’t view the Save for Later list or add items to my cart. I get an error: “Object reference not set to an instance of an object.” When I log into the website version I CAN view my cart but then can’t view any items on my wishlist or the Save for Later list. Customer service told me to clear my cookies and browser history which didn’t work. I even tried clearing everything from my wishlist and cart to see if it would reset (also didn’t work). Finally I just created a brand new account just to see if this was an account issue and everything is functioning the way it should! Looks like something is wrong with my account. Please have your developers fix this, I’d like to keep track of all of my orders under one account!
Recommendations
by Frannnn888 on 2019/02/09 22:49
A lot more people are buying online nowadays, so I think a top priority for stores, especially ones that target this young age group, should really work hard to make sure their shopping app or website is up to par. First off, I feel like the website and app are just really messy and loaded with information. The home page should be simple and not so overwhelming. As for the actual items; When I looked up something, several products that looks almost the exact same cake up. And I’m wondering if they are actually the same, just differently priced. Somebody needs to organize that and get rid of all the duplicates. Just trying to be helpful, not mean!! :)
Rating Trends
263,297,330,307,317,253,219,202,257,268,265,314,312,258,254,243,275,266,271,359,255,249,264,244,270,260,282,294,306,356,313,320,285,257,249,237,213,252,251,267,241,283,291,11,281,262,317,215,248,271,372,443,421,622,497,359,262,277,279,259,247,280,190,217,221,244,195,211,302,370,300,306,344,409,466,413,363,316,325,319,317,308,374,318,274,343,388,375,381,406
All Versions
4.0
315,048 total
 5
268,451
 4
28,076
 3
9,398
 2
3,247
 1
5,876
Current Version (5.16.13)
5.0
287,477 total
 5
251,921
 4
23,596
 3
6,878
 2
1,682
 1
3,400
Version History
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Screenshots
Search Visibility
App name
Forever 21
Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE PROMOTIONS: Get exclusive access to sales and discounts first! - MANAGE YOU F21 CREDIT CARD ACCOUNT: You can now manage your Forever 21 Credit Card account on the Forever 21 app! - SHOP: Explore, browse, vertical swipe to more images, horizontal swipe to another product, and buy on the go! - SCAN & SHOP: Need another size? Looking for more info? Just scan an item’s barcode to get details, read reviews, and share your finds!
You guys need 38 & size 40 Jeans and Cargo pants
by Cool.story.p on 2020/09/25 07:12
So I’m 220 and normal wear I’m a XL but you guys run smalll so I wear a size xxl in your tops and it fits great ! I love the fit! But I wish you guys make your pants in bigger sizes because I like certain styles but you don’t carry size 39-40! Upgrade please
Forever21
by julseductive on 2020/09/24 22:29
Very good stuff.. Good quality clothes love your store. But it would be lovely if like a free shirt came with the shipping like a cheap white or black shirt.(just saying)
I love y’all
by Kay Sahara on 2020/09/24 22:00
I always shop here. Love
Bad app
by Tvalles on 2020/09/24 14:46
I am trying to reset my password and it doesn&#39;t work it takes you to a loop
Needs Work!
by KyRae' on 2020/09/23 16:42
I installed the app so that I could easily shop. Instead of “Sorry! This item is no longer available,” How about you just remove the item from the app completely?! It let me see it, read reviews, pick my size and all, then go to put it in my cart or add to wishlist and it’s suddenly not available?! ANNOYING!
I wanna know do u ship to everywhere or just some places
by lil_em_ on 2020/09/23 10:05
Do you ship to Kuwait?
Goog
by najsjsjdndjjsjdhd on 2020/09/23 05:24
Love it
They still your money
by Shemmeringdeion on 2020/09/22 23:12
A few days ago I made a purchase but soon cancelled it. Since then I still haven’t gotten my money back.
Review
by M15890 on 2020/09/22 04:54
I love everything about the app and f21! My shopping cart $***.** and unfortunately had to pay the shipping because I live in Puerto Rico so the free shipping advertising didn’t apply a huge disappointment.
5 stars
by Aim00024 on 2020/09/22 02:36
I love this app! It’s easy to navigate and saves your items until your ready to purchase! 5 stars
Thumbs up
by Xjaneth on 2020/09/21 20:42
Very easy and fast
Runs 100% on my old 7+
by Violetsrcute on 2020/09/21 15:58
Never had a problem with this app and my phone is a dinosaur.
app better than website but...
by Ccccccccccccccccccm on 2020/09/21 04:19
Spent way too long trying to place order: the app kept crashing and when I went back in my cart was empty. I had to start all over again. But the app was at least better than the website experience. the website and it has terrible user interface. the photos don’t load and the photos don&#39;t enlarge when you click on them. It kept in freezing on me, not what I would call a pleasant online shoping experience.
👏🏻
by cooximonster on 2020/09/21 02:24
Creo q la tienda esta temporada cambio sus diseñadores la ropa es diferente y la calidad mejoro
Do NOT get the credit card
by Ingrid.<3 on 2020/09/20 21:20
Don’t take the bait it’s all good at first then your payments go up to $50 month they send you an email saying there have been changes. And the “Finance” fee is $24 dollars not too mention they find every reason to charge you more. I had always payed on time but I once payed on the due date and it was processed as “late” aside from the $50 and the $24 fee the late charge was $45. I’ve had many credit cards and I have never once struggled with them nor did I have all these crazy fees and charges to my statement. This has hidden fees please don’t be tempted to get it. Not worth it. Not to mention comenity the ones they are affiliated with have horrible customer service. I lost my job during the Covid-19 quarantine and they refused to help. They said the insurance they provide you with does not cover you if you lose your job. So what’s the point in paying for the insurance? Horrible. Ended up paying late fees because I could barely put money together for the payment. That accumulated up to $119 a month with no job. Please be careful. I know people with the same situation. No one was helped.
Coupon code for 20% off first app purchase bunk
by Are_Zee on 2020/09/20 20:23
Does not work; don’t waste your time shopping in the app if you’re counting on the 20% off. I’ve seen numerous other reports of this issue.
Love this store
by Melogee818 on 2020/09/20 12:18
Absolutely love this store, there online shopping is very easy and affordable!
Not really happy
by miss diappointed on 2020/09/19 18:37
You don’t really have a lot of sales on the things I like. As a vip customer I had hoped I’d get coupon offers especially since I tend to purchase a lot of things from here but not something offered at all. What’s the point of being a vip customer if there are no perks to it.
Ordering
by MERLIN9th on 2020/09/18 03:52
Trying to make an order couple time, my orders kept getting cancelled for no reasons
What is going on?
by MariaFortiz on 2020/09/18 01:40
I use to love this app but recently it’s been giving me nothing but issues ! It won’t let me reset my password to my account at all.
NLS Writings
by TheSlades on 2020/09/17 18:53
As the old folks say; Age is just a number But its even a lower number when you are with Forever 21 I am forever 21 year old 10/10 rating 💯% Recommended 5 stars World class apparel
False advertisement
by annoyed1434 on 2020/09/17 15:17
Every time I go to checkout with a promo code of 30%, it rejects it when I pay. Very frustr.
It’s 2020! Shipping should be free
by 726428393528373 on 2020/09/17 08:13
Dissappointed
Exchange
by rose530786 on 2020/09/17 07:02
There is an option to select exchange for online orders but when you click it, it only lets you return the item. It charges you $5.99 for returns each time whether it’s one item or 20.
Can’t sign in and reset pw link doesn’t work
by VIB MEMBER on 2020/09/17 06:10
I can’t sign back into my account. When I got the email to reset my password, I hit the ‘reset password’ button and it literally doesn’t take me anywhere. I’ve been trying to sign in all day because I don’t want to make a purchase without it being in my account. Super frustrating
Terrible update
by Searsisslow app on 2020/09/17 04:22
The app has been slow and sometimes non responsive at times since the update. Go back to the old format sincerely, PLEASE. Have a good day.
Password reset
by Sapphireblueforlife on 2020/09/17 02:43
I have been trying to reset my password, I keep getting a loop. Also, is there a minimum for free shipping? I had to reduce my cart to cater for my budget.
Sign in
by yvdang on 2020/09/17 02:29
Kept saying my password was invalid
Sucky
by none of your beeswax.com on 2020/09/17 01:29
Hackers and poor customer service
Love it
by ag&dn on 2020/09/16 14:12
I love this app. Truly makes my ordering clothes easy and fast with no stress.
Weird ordering
by cazcazcaboo on 2020/09/15 21:10
The fact this text is in white on a white background so i can’t see anything I’m typing in this review says it all. Did you even test this app? Also ordering is strange. You have to add to basket BEFORE you can choose a color!
Happy
by Tkiara1996 on 2020/09/15 12:09
I like this store thanks
No discount
by AmerAmyster on 2020/09/14 05:00
I added the app and did not get my 20 percent off. I am not happy.
Free shipping not true
by rierierie7 on 2020/09/13 21:06
While I was ordering it showed that i was qualified for free shipping but as i checked out they charged mr shipping fee.
Reset Password link doesn’t work
by LouietheYellowLab on 2020/09/13 05:59
Hey so I’m trying to take advantage of a discount provided through a purchase on the app. I made an account a while ago, and I’m trying to Link my account with my Face book. However, I cannot reset my password through the link provided in the Reset Password email!!! It doesn’t work!!!
I wish the app was more accessible with voiceover
by martell559 on 2020/09/12 16:32
I am blind and use voiceover on my iPhone in order to use my device. The app is quite accessible with voiceover, however it is difficult to add items to your shopping cart or select the size you want with voiceover. I do like that the items have a decent description, I would just like it more if each item had the sex in the description. For example, it would describe the item and say that it is for men or women.
Enjoyable
by KillaKay22 on 2020/09/11 23:32
I love this app user friendly the only issue I have is that mi ordered a dress and got the wrong size the price tag was correct but the dress was actually a medium.
Horrible company!!!
by mantofe on 2020/09/11 16:50
I ordered $600 worth of clothing from this company and was suppose to receive it Friday September 4th. FedEx lost my package. I called in that day and was told a claim was started and that I’d get a call back by Sunday. No call, so I called Sunday afternoon. The guy I talked to then said to call back Monday evening so I could get my refund started. The lady I talked to Monday evening was very rude and argued with me that I had not called about my package at all! I hung up and called Tuesday! Again, the guy told me there were no record of me calling in and argued with me. So finally I reached someone Wednesday so actually started the claim and told me to call back Friday so get my refund! So I did. And the woman said I would have to wait till the 23rd of September to even start the refund?!?!!!! Then hung up on me!! I’ve asked for a supervisor the last 4 phone calls and they say “everyone is in meetings” I’ve left a call back and NOTHING... This is an absolute joke!!! This company lies and refuses to help the customer!!! DO NOT order from Forever21!!!!
They need smaller clothes for short petite people lol
by Hair couture on 2020/09/11 16:28
It’s hard to find stuff and they really got rid of smaller sizes
Quick and Easy
by ArisDCruz on 2020/09/11 15:48
This app is wonderful, seamless quick ana easy to use. Very user friendly and extra discounts access to other items for better shopping experience than the usual online shopping. Overall great. Thumbs up forever21 well done. Will shop again for sure.
Frustrating placing an order
by jeiAre on 2020/09/11 15:18
You guys cancelled my order saying that my address can’t be verified which is BS! Then when im trying to place an order again it doesn’t take the promo code anymore for 20% off!
Promo code
by abby tabeno on 2020/09/11 13:55
I got a promo code and I kept entering it and it gave me error after error which was very frustrating after an hour gave me another code and did it
Love The App!
by xo.alexa on 2020/09/11 01:10
Only wish more discounts and flash sales were presented!
Terrible
by joise15 on 2020/09/10 22:16
Been a customer to forever 21 for awhile now.... NEVER again , order a package from them. The shipment was lost and they did nothing about it. Will never be a customer again.
shipping
by elittrean on 2020/09/10 19:14
great fast shipping ❤️
App
by alwx kand on 2020/09/10 05:38
The app is a bit hard to maneuver.
F21 mobile ap
by Mysize12 on 2020/09/10 02:30
Super easy to use and the discount was a bonus!
Material way better than those app on Instagram
by 00021forever on 2020/09/09 19:41
China needs to stop selling bad materials they stinks and fits poor.
Maggie B
by Maggie Boj on 2020/09/09 19:35
Horrible application
FOREVER 21 IS A FRAUD
by greatappyippee on 2020/09/09 19:29
first off my order got to me 2 weeks after it should have. Second I got the complete wrong order. Third they will not refund me or send me my clothes. Fourth when trying to fix this issue customer service hung up on me 5 times!!!
Where is the PromoCode location!
by Colorado Infuriated! on 2020/09/09 19:29
It never provided a way to enter my promo code. Irritated!
3 times ordering
by compachila on 2020/09/09 16:20
I have ordered three times and within the next five or 10 minutes they cancel my order saying My address is invalid call customer support they don’t know what’s going on
Disappointed
by vaccine11 on 2020/09/09 08:22
I downloaded the app to get 20%discount(LDW20) but it turned out the deal/promotion was bigger. It said first time user of the app can get 20% so I thought it was additional 20% on top of the promotion. Pretty deceiving
No Mascot Ent.
by The Fly Shop on 2020/09/09 02:59
OK SO I FOUND THESE DENIM HIGH WAISTED DISTRESSED SHORTS THAT OVER LAP AT THE WAIST REALKY DIFFERENT AND SUPER CUTE PLUS I USED A DISCOUNT CODE GIVEN TO ME AT THE BEGINNING OF THE SITE, IM SOOOO HAPOY RIGHT NOW!!!! And IN LOVE WITH TGE STYLE
App troubles
by meganryan31 on 2020/09/09 02:28
The forever 21 app is difficult to use. Anytime I had to type a name, email, address, etc in a field, the app would not populate a keyboard. I would have to type it in another app and copy and paste it for it to work in the forever21 app.
Terrible sign in
by catmh2 on 2020/09/09 02:27
It signed me out then refuses to let me back in
Free shipping....... not
by Staceyargent on 2020/09/08 23:13
I see everywhere that if you spend over $50 you get free shipping but every time I go to checkout it adds a $15.90 shipping fee to my order...... no thank you.....
Email
by mmcgriff on 2020/09/08 22:19
It will not let me edit my email ... why
Awesome
by M Dot 42 on 2020/09/08 07:46
Fantastic
Love it
by bvane7 on 2020/09/08 01:09
🥰🥰🥰🥰🥰
Cant reset my password ! -.-
by Neekabugg on 2020/09/07 23:40
I tried to log in today to my app to purchase my clothes but I can’t even log in because it’s saying they can’t find my email information... when my email was the one to let me know about a sale and that’s the email I used and I can unsubscribe to getting the emails and seen the email that I used to sign up with and tried to log in or reset it and couldn’t. This is ridiculous.
Keeps cancelling and not logging me in
by Lynnsy76 on 2020/09/07 15:07
Site won’t let me log in and when I do it keeps cancelling orders
Love
by NicholeMM on 2020/09/07 05:01
Shopping is always fast, items as described! a+++ experience!
no
by Nikki Fan + Kpop Fan = Lyfe on 2020/09/06 18:37
no bad noooooo! 😏😏🥺😋❤️😃😏😚😀😚😼😽😋😋😏😏😏😏😏😏😏😏😏😭😏😏😏😏😏😿😏😏😏😏😏😏😏😏😏😏😏😏😏😿😏😏😏😏😏😏😏😏😏😏😭😭😃😃😹😃😃❤️❤️❤️😀😀👍👍🙄🙄😡😡😡😁😁😢😢😢😘😘💞💞👹🙀🙀🙀😐😐🌱🌱🌱🌱🤢🤢🤢🤢🤢🥺😼😼😼😚😿😿😚😚😚😚😿😏😏😏😏😏😏😏
The appt is disappearing your clothes if you don’t buy right in there
by Oberna on 2020/09/06 16:52
I like the clothes is nice, Good quality but the app i put some clothes in the cart but when I check the next day the cart get empty
Love it 😍
by Nelly castro on 2020/09/06 16:42
So Easy to use. 1-2-3!
No option for free shipping no pick up at the store and only discount
by N,ghrdc on 2020/09/06 15:55
There use to be free shipping but not anymore
I love forever21
by cee babie on 2020/09/06 07:18
Best deals ever
Reset password email to log into account link does not work
by livx19 on 2020/09/05 18:52
^^
Love gym clothes
by yoha2006 on 2020/09/03 03:53
Mi ropa favorita para el gym excellent precio y muy cómoda
I am over this
by 894eva on 2020/09/02 16:25
I can never log into my account. Now I have a late fee due to this site always telling me my account is not valid. My forever 21 card is in my hand so I know it’s valid. This app is always glitching.
great app
by kz0009 on 2020/09/01 22:23
great
Missing returns process
by yerry. on 2020/09/01 20:06
Missing a returns order page
Awful app
by HopePS on 2020/08/31 15:23
I placed an online order using this app. I was super excited about the items I purchased so I went to check the status of my order and it was cancelled. It’s one thing for them to cancel my order but another if they do not notify me in any way that my order has been cancelled. I reordered everything but I was unable to use my 15% off promo code again, so they essentially stole money from me. I do not recommend this app and I do not recommend buying anything from forever 21
very expensive! and 5 dollars for shipping is ridiculous literally
by zearras on 2020/08/31 14:20
very
good
by Mariana121212 on 2020/08/30 16:21
love this store!
Do not order online!
by Eevee🤍 on 2020/08/29 17:23
I ordered some biker shorts in April and now it’s already the end of August and I still have yet to receive them. I also contacted customer service multiple times through email and by phone but no one has helped me at all. Can’t even give me my money back! I have not gotten any emails back from them either. So basically they are stealing money from their customers! Do not order online! They stole money from me and they will do it to others! 😡
Convenience
by chaz778 on 2020/08/29 13:29
I
Not user friendly
by Stonino1 on 2020/08/29 00:47
I paid for shipping and Estimated delivery was last Thursday, now it’s Saturday and no package yet. Not to mention the chat support is not friendly and asking redundant questions. Worst Customer service!
Love it
by TeatimeWithTere on 2020/08/28 20:24
Very easy to navigate!!
Good deals
by ren1307 on 2020/08/28 02:32
Whenever I shop online or on the app they always have really nice deals and I can always find something that I like. This was a great help when I found out I had gotten a little too thick for the outfit I wanted to wear for senior photos!
Hard time
by Sahar66 on 2020/08/28 02:22
The app took for ever to except my payment had to repeat putting it in 10 times
Great app, only a few flaws...
by Ang Skye on 2020/08/27 19:57
I enjoy shopping on the Forever 21 app—adding things to my wishlist if I’m on the fence about them, and adding things to my cart that I absolutely adore. However, I do believe that they should allow for more details to be written about each piece, as it can be quite difficult to pick out clothes without knowing the dimensions/other specifics of a product. Overall, I think this app is really great and if you like Forever 21, you should definitely consider downloading it. &lt;3
Love this app
by Gigi0905 on 2020/08/27 05:05
I love Forever 21 clothing and the app makes it so much easier to find what I&#39;m looking for
Reset
by rosesanddaisies on 2020/08/26 06:24
I tried to reset my password and each time I clicked on the link on the email it would send me to the app and nothing would happen. So I would try again and it would just send me to the login page of the app and wouldn’t give me the option to change my password. It made me not want to even shop anymore.
Bad experience
by gatita82 on 2020/08/26 04:56
Bad customer experience 😡
Returns
by al@s on 2020/08/26 02:03
The app should have the options for us to be able to process easy returns!!
Bad service
by janethana on 2020/08/24 20:46
After ordered Can not find the cancel option
Worst App ever
by Blubernuget on 2020/08/24 20:06
Impossible to navigate and it never lets me purchase anything always says wrong password
Good and easy
by cristina rizo on 2020/08/24 15:41
easy to choose and very practical 😁👏🏼
Slow
by Outdated game on 2020/08/24 02:30
Slower to load than the website, poor sorting features
Best app
by Larissa Calil on 2020/08/23 12:47
I love shopping at f21 app
good clothes, bad app
by DogLove4E on 2020/08/23 03:52
I love the store and everything I get from there always turns out super cute and great quality BUT... the app and website are horrible!!!!! Just after a few weeks of having it, the app decided to kick me out whenever I tried using it. The website is similar to that. Sometimes when I just want to press a button like “search nearby stores” or something, the button kind of becomes disabled and doesn’t do anything. Bc of corona and quarantine I have been trying to avoid going to stores and trying to buy things online instead. In the end, I most likely end up using another company to buy things or (if I rlly want something) having to go to the store in person to try to find it. I have always loved F21 stuff and recommend buying it just NOT ONLINE. 😐
Why only 40 in a cart?..
by CAREBEAR😄😊😌😚🤓💩 on 2020/08/23 02:22
You can only put 40 items in a cart and when you’re doing gifts or shopping for others and there’s good sales they should allow you to put more than 40
Yadilol101
by yadilol101 on 2020/08/21 20:18
It’s okay
The best app
by sivleny on 2020/08/21 19:55
I love it, it’s very helpful!! And very easy to buy in it.
NO customer service
by The Intergalactic Hussy on 2020/08/21 15:42
This company is garbage. They sent me defective items, things missing from my order, and now my most recent order is MIA.
Una le to cancel the order
by syrabhi on 2020/08/21 01:22
Bad interface
I love Forever 21
by Tanisha M. on 2020/08/20 22:50
Still my favorite store.
Forever 21 app be LIT!!
by Drake.is.my.future.baby.daddy on 2018/07/12 17:50
I installed the app because I wanted the 20% discount. I saw other people getting upset that the 20% didn’t work mine did I think it’s User error lol. Anyways i finally downloaded the app and I didn’t know what I was missing! The find my style feature is FUEGO!🔥🔥🔥🔥I can narrow down what I’m looking for with tapping on the options. You know I be looking for those crop tops and bootay shorts lol it’s hella hot right now. Like 110 outside and I’m melting. But it was so easy to find a cute outfit without having to do the endless scroll. Ain’t no one got time for da!! Lol🤣 One thing is that the wish list has a limit of only 40 items? I mean come on brah? Do you even wish list brah? I know tons of me and my friends add items to the wish list and once there’s a sale BAM...add to cart. You know us millennials...we ain’t shopping till it goes on sale hahah! Come on Forever 21, you have to give us more than just 40 spots! Overall the app is easy to use and it’s easier to then going to the mall. Im hoping that they give more exclusive discounts for people using the app Cos then I’ll never delete it lol!!!
Feedback
by Cansin16626 on 2019/12/29 08:02
i couldn’t find where to send a feedback so i&#39;m sending from here. I think it would be a great idea to have a voting section on the website and app and people could vote on what they would purchase. this way you guys will produce products your audience likes. I heard that some F21 stores were closing down and as a teen i know what my peers think about your store. some products on your website are not stuff young people would wear (teenagers) so this way you won’t sell things people don&#39;t like and you would make more money. Also personal tests can personalize your app to have things you like. Such as, asking their clothing style (edgy, casual, basic, etc) and this way the app/website will show more of their style on their main page. Points could also be used in the app/website. many online shops do these (romwe,shein) and by sharing about the deals or completing surveys the customers could earn points. every 100 points could deduct 1 dollar off their purchase. Another way to earn points could be by reviewing products (10 points for a review or 20 point for a review with photos) There could be giveaways where you guys could send products (30,50,100 dollars worth) to participants. Many people would join And they should have an account in order to participate. this will increase customers and cause people to look through the website more often. Thanks.
UI could use some work
by EbCai on 2019/09/14 23:54
I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage. It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, this app isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.) The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!
Love the app but missing a few things
by Brit627 on 2018/06/25 07:16
App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL. Ok on to the app— it used to be easier to sort through categories. For example: jewelry—-&gt;earrings—-&gt;studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer. I know it seems like I complained a lot but I really do love the app, fix these things and it’s 5 stars all the way!
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
IT IS AMAZING FOR SUMMER SHOPPING AND ANY OTHER TYPE OF SHOPPING!
by XxCoronaVirusxX on 2020/05/06 16:55
This year, even through quarantine, I’m making summer outfits using this app. It has so many cute tops and bottoms. The prices are amazing! I would recommend to a teen or a young adult. I am a teen myself, and I am IN LOVE with their shorts! The app makes it so much easier to put all your stuff in your bag, and I love how smooth the app runs. If you need good quality clothes at a low price, shop here. One concern I have is how do add stuff to the wishlist? Anyways, if you are in search for an amazingly cute summer outfit, or a fresh fall outfit, this is the store! I also love how it has everything! Shoes, accessories, makeup, socks, everything to complete your outfit. Thank you if you are reading this, and make sure to get this app if you need a good fashion choice! 💅
Poor Service
by Snnssbbava on 2019/08/13 14:54
The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.
Disappointed
by Jaylah2 on 2020/07/01 04:01
I placed an order on the 7th worth of $148, was supposed to receive it a week after. Two weeks passed by, I didn’t get my order, when I went to the site, it said wrong address which I never had problem with before. So I decided to call them, waited on the line for thirty minutes to get them telling me that the address was a little confusing so they sent the clothes back. I told them I wanted a refund, they said the clothes have to get back to them first which would take weeks. A week after, I called them, after ten minutes of waiting on line, it told me to give my phone number so they can call me back, I never received a call back. A couple days later I received an email saying that I have till the 29 to let them know if I still the refund which there could be additional charges for fees, or get the refund. I called them told them I want the refund, they told me I actually have to wait till the 29 for them to process it. Today I received an email saying my refund is gonna take 8-10 days. So, just to get a refund I basically waited for a month. I will never ever waste my time on Forever 21 again.
Do NOT get the credit card
by Ingrid.<3 on 2020/09/20 21:20
Don’t take the bait it’s all good at first then your payments go up to $50 month they send you an email saying there have been changes. And the “Finance” fee is $24 dollars not too mention they find every reason to charge you more. I had always payed on time but I once payed on the due date and it was processed as “late” aside from the $50 and the $24 fee the late charge was $45. I’ve had many credit cards and I have never once struggled with them nor did I have all these crazy fees and charges to my statement. This has hidden fees please don’t be tempted to get it. Not worth it. Not to mention comenity the ones they are affiliated with have horrible customer service. I lost my job during the Covid-19 quarantine and they refused to help. They said the insurance they provide you with does not cover you if you lose your job. So what’s the point in paying for the insurance? Horrible. Ended up paying late fees because I could barely put money together for the payment. That accumulated up to $119 a month with no job. Please be careful. I know people with the same situation. No one was helped.
Horrible
by lovesya12 on 2020/03/07 15:47
I have been a customer for quite a few years now. All of my leggings and camis from 5 years ago still hold up like they’re brand new. But I’m the last 6 months, I’ve placed several orders and the very first time I wore 50% of the items, the seams started ripping out. Their products are HORRIBLY made now. Not to mention, I spent $100 2 days ago on my most recent order in order to receive the free standard shipping. 1-7 business days is what they boast. But today, I get a shipping confirmation saying 10 days from now I’ll receive it. So is it within 7 or is it 12??? On top of all of this, I went to do this complaint to somebody in their company that could actually help resolve the issues I’m having, but nowhere on their website or app do they have an option for customer feedback. Not even in my order history. I’ll be getting this last order in 10 days, and then they will NEVER get my business again. And unless you know how to sew and fix the seams on clothing like I do, I wouldn’t suggest buying their clothes, as you’ll just be throwing them out after 2 hours when they start to fray.
HORRIBLE Customer Service- NEVER ORDERING AGAIN
by Kristiauna's iPod on 2019/11/23 08:52
Absolutely unimpressed with Forever 21 and their customer serviced. I placed my first ever order with them for some final sale clearance items online. One of them was supposed to be high waisted leggings but instead they sent me the matching cropped hoodie and NOT the leggings. Also, the tags were missing. So I call customer service only to be told that I have to process my exchange through EMAIL, which is absolutely ridiculous. All I wanted was the correct item sent to me. So across multiple days I have an email conversation with customer service only to be left without a reply or solution for 2-3 days. I then call them again asking for a reply and was told that the phone team would “request a prepaid shipping label from the email team”. So I finally get my label and not only is it for a REFUND instead of the EXCHANGE I’ve been repeatedly asking for, their version of “prepaid” is that they take the shipping cost out of my refund. This was my first time buying anything from Forever21 and I will NEVER be buying from them again!!!!
SHIPPED BUT USPS DID NOT RECEIVE
by ITSMEAGAINITSSKYE on 2020/04/15 17:48
After commenting on Facebook and Instagram also emailing I decided to come here😊. I order something and they stated that it shipped. After a few days I waiting a couple more and still no updates just that it shipped...now I knew something was up cause I shop online enough to know my stuff never gets stuck in preshipment and USPS usually receives the items in a couple of days depending on where the store is located. So I commented on insta multiple times I got one email reply that’s it. Not even a response I wanted but whatever. When you have 2 packages going through USPS and one updated but not the other..that’s not good. It’s been stuck in the same spot for days now I doubt I’ll ever get it. Go to their Instagram if you don’t believe these reviews or even their Facebook page. I love forever 21 don’t get me wrong...but not online. NEVER AGAIN. Emailed multiple times after and didn’t get any update I had asked for so if you think your in my shoes..good luck I hope you get you packages cause it’s not looking to good for me
Rating explained and Suggestions
by Second name was taken on 2019/01/05 07:44
Overall, the website is easy to manage. I liked the size guide and the scale on of it will fit right or loose. Those were a HUGE help in deciding sizes! I also appreciated the photos from multiple sides and angles. It helped me make many decisions on whether to buy an item or not. I will say that the 30% off was nice, but confusing. I thought it applied to all items, but it did not. It was a bit unclear. Also, I had to scroll through all of the merchandise to find shoes, jackets, other specific things. I realize that could be a way to get people to shop more, but it was frustrating. I ended up just leaving the page entirely and using the search bar. Perhaps adding a searching engine within the 30% off page would help with that since there were a variety of items. Overall, I am pleased.
Trying to tell me they are not responsible for an order THEY LOST
by Rachelala on 2020/02/12 21:28
I am fuming right now! After placing an expensive order through the app and double checking I had the correct address typed in before confirming, for some reason they sent my order to the wrong place. I had already called customer service to have my address on the account changed 2 months ago!! He said it was. I also called the f21 credit card company to change my address 2 months ago and they said it was! Now my order has mysteriously been sent to the wrong place and customer service blatantly ignored what I was telling them and said they are not liable for my package! ARE U KIDDING ME?! This is why f21 is going under, I have spent nearly $5000 with this company since I was a teenager and they lose my package but it’s my fault? This is such a horrible way to treat reliable customers and a good way to lose the few customers you have left. If you ever want my business again, FIX THIS! I want my money back or at least the clothes I bought
Horrible Service
by ANNDJDJEHTJJCJDJDJDJJDHD on 2019/04/10 14:17
I was told that it takes 24 hours to receive a shipping confirmation, and it takes 5-10 business days to arrive. Ordered my items on April 5th which is a Wednesday (not a holiday or a weekend), didn’t receive shipping confirmation for THREE days. I needed these clothes for a dance that was two weeks before I ordered them so I figured I have plenty of time to order them, receive them and adjust them in anyway before my dance. It’s been SIX days since I received shipping confirmation and still no movement on my package. I email Forever 21 twice and I never received anything back. My dance is in three days and I have to go spend more money to find an outfit similar to what I was going the wear. Thanks a lot Forever 21, I will never buy from you again. Will be immediately returning my items when I receive them because I’ll already have them and I will have given my money to a different company that didn’t screw me over.
Efficient way to shop
by Cool girl 4645847 on 2020/04/08 03:14
I enjoy using the F21 app! They always have great sales, and it is easy and accessible to find the types of clothing you are looking for. Way easier and more convenient than trying to navigate through a browser. They list model sizing and information, which makes it easy to choose the correct size for you. Also, when using the app you can make adjustments to the color and size of your items after they are already in your cart, and can review them easily without going back and forth from the listing pages to your cart. If you are online shopping definitely download the free app.
Horrible company!!!
by mantofe on 2020/09/11 16:50
I ordered $600 worth of clothing from this company and was suppose to receive it Friday September 4th. FedEx lost my package. I called in that day and was told a claim was started and that I’d get a call back by Sunday. No call, so I called Sunday afternoon. The guy I talked to then said to call back Monday evening so I could get my refund started. The lady I talked to Monday evening was very rude and argued with me that I had not called about my package at all! I hung up and called Tuesday! Again, the guy told me there were no record of me calling in and argued with me. So finally I reached someone Wednesday so actually started the claim and told me to call back Friday so get my refund! So I did. And the woman said I would have to wait till the 23rd of September to even start the refund?!?!!!! Then hung up on me!! I’ve asked for a supervisor the last 4 phone calls and they say “everyone is in meetings” I’ve left a call back and NOTHING... This is an absolute joke!!! This company lies and refuses to help the customer!!! DO NOT order from Forever21!!!!
Too very Bad
by chuyamzki88 on 2020/04/14 02:36
I have put a wrong address during my purchase and I didn’t have noticed it until I got a notification that my items have delivered. I have tried to get into customer service online or even through the forever21 website but I don’t get someone to help me. I have tried calling the number that they have put in to their website as well but all I got was answering machine and all it does was just keep giving me crap information but it’s not really helping you getting through to anyone of their customer service! I am so disappointed that no one has to help me with my concern and I have believe that forever21 is also responsible to help their customers when it comes to this kind of situation. Now I don’t know what to do I guess I just have wasted 51 bucks on my pocket without getting my items to my hand yet it got to somewhere’s home address. I will never shop to forever21 anymore. It is so frustrating that I can’t even get hold to anyone from their line.
❤️Just needs improvement
by bæìłęÿ on 2019/05/10 01:47
The app is so easy to use and I have bought multiple things from it and I could easily track my package. I love this app and I love the style finder feature I just wish on the style finder category you could add swimsuits...that would be so great. Also, for reviews I very much think that y’all should let us put pictures on the reviews because then we can see what the outfit looks like in real life and not just see what people have to say about it so we can actually see it. That’s just a suggestion...also I would really like it if you could add a feature “shop the look” and find the other things the model is wearing. Because sometimes I’m scrolling through clothes and I see something I like but it’s not the thing being sold so that would be great. But otherwise I LOVE this shop and app... I very much recommend💞
So sad
by SaintPetrova on 2019/07/09 18:06
I have loved shopping at Forever 21. That have good clothes and always something new. When I downloaded the app and placed an order. Well after putting in the shipping address I apparently forgot to put in my townhouse number. So the package was sent back to its Warehouse. When I called to ask about my package the explained that the shipping address wasn’t complete so it was sent back, and upon arrival I would receive an email asking my if I would like it shipped back to me at an extra charge of $5 or if I would like my money refunded. I still haven’t received my email and that was over 2 weeks ago. I called again today and they gave me the exact same speech of when it’s arrived at the warehouse I will receive an email. That my package is still in transit. My package didn’t even have an estimated time of 2 weeks to be delivered originally so obviously the warehouse is not going to be 2 weeks away. I’m just upset about what I perceive to be the lack of organization.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
Annoyed!
by Yaya-24 on 2019/04/17 03:15
1st of all when I’m scrolling through the products I noticed that they are duplicated multiple time which is frustrating because I keep seeing the same product over and over again. Second of all why do you promote a certain type of style of it sold out or out of stock? Why even bother to hyped people up when you aren’t even selling the product. Third of all, on the website it promotes you can use two promo codes at the same time, but when you try and do it on the app or even on the website it does not allow it, that’s false advertisement! Finally you promote Afterpay but on the app is does not give you that option! So inconvenient when I’m trying to do a large purchase. One more thing, it is not fair when I have something in the cart that I want to purchase but once I am inputting my information you then sell out! Within seconds of me inputting my information then I can’t purchase it it really annoying!
Poor service
by Shohreh79 on 2020/01/11 16:09
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Disappointed
by RaeChanel on 2019/03/13 01:37
Originally I was IN LOVE with this app and gave it 5 stars. But then the app had to go and get all stupid on me. Let’s start with the fact that you can no longer track your order or see when it’s expected to arrive from the order history. I have to open the confirmation email and hit the link to track my order from there. And then when I do that, and type in my email and order number, it tells me absolutely nothing! NADA! Not only does it not show me ANY tracking information, but it doesn’t even tell me when my package is expected to arrive. And to make matters worse, this is the LONGEST it has ever taken for my order to arrive from forever 21! I placed this order 9 days ago! One time I placed an order and no bs, it came 2 days after it shipped! With standard shipping! What happened??
Don’t Buy
by Screw yall ! on 2019/03/06 04:02
I’m a college student in need of new clothes, so i knew i was coming home for Mardi Gras break . So i ordered February 19th the break started on March 4th-6th. First the EDT ( estimated delivery time) was March 1st so i said okay that’s cool i’ll still be home . Then it changed to March 4th so i said ughhhh ok. I went back on the app and noticed it changed to March 6th ! the day I leaveeee! And USPS truck doesn’t deliver till around 6pm ! i leave at 10 am ! this is a huge inconvenience on my part &amp; i expected better from a well known brand . I WILL NEVER SHOP W YOU GUYS AGAIN, &amp; this app will be deleted once i review my order ! GUYS THE LOSE PACKAGES AMD LIE ABOUT DELIVERY DATES. first of all i’m aware the warehouse is in LA, my package then traveled from there to AZ , to TX then to TENNESSEE ! WHAT THE ACTUAL FUC* if i live in louisiana why did my package didn’t just go from texas to MS? then after TN it finally reached MS and now in LA. if my package wouldn’t have went where it wasn’t supposed to go , i would’ve had it on time.
good clothes, bad app
by DogLove4E on 2020/08/23 03:52
I love the store and everything I get from there always turns out super cute and great quality BUT... the app and website are horrible!!!!! Just after a few weeks of having it, the app decided to kick me out whenever I tried using it. The website is similar to that. Sometimes when I just want to press a button like “search nearby stores” or something, the button kind of becomes disabled and doesn’t do anything. Bc of corona and quarantine I have been trying to avoid going to stores and trying to buy things online instead. In the end, I most likely end up using another company to buy things or (if I rlly want something) having to go to the store in person to try to find it. I have always loved F21 stuff and recommend buying it just NOT ONLINE. 😐
Plus Size
by SarahMia18 on 2019/02/14 19:36
I love Forever21 but there’s multiple problems I’ve found with the app and site. When hitting ‘Refine by’ on sections such as special holidays/occasions, it only shows XS-XL even if it shows plus size items which makes it harder to comb through and see what is possible for me to wear. Even IN the Plus Size section, you can only refine by styles from XS-XL, which will show zero options if you click on one of the sizes. There is very limited selection when it comes to Plus Size, and the amount of styles sold in Plus Size are not even close to the amount sold in regular sizes. When the Retro/80s-90s styles came out, I was very excited, but it seemed to only include regular siEs. This seems like a huge mistake by the company because all the plus size women I know swear by F21 and we give them a lot of business.
please fix!!
by autumnlove328 on 2017/11/27 20:49
This app has been giving me several problems. First of all, their restock updates are very inaccurate. I put my email on a list for a pair of sold out boots so I can get an email if they ever come back in stock in my size. I get an email two minutes later saying the boots are restocked and when I checked they still didn’t have my size! Super annoying! Another thing getting on my nerves is that I am constantly being signed out of my account. I clicked on my wishlist and when I did it said I had to sign in to see it, so I did. Right after I signed in and clicked on my wishlist again I HAD TO SIGN IN AGAIN. Then I clicked on my cart to checkout, all the items I wanted were gone. I had to sign in to get them back. I had to sign in SEVERAL times. This is very frustrating and I am on the verge of deleting this app. It’s a shame because I love shopping at Forever 21, especially online. Fix the app.
Cart count went from 29 to 27, right before my eyes. Why?
by Crudpill on 2019/07/10 21:23
I had a feeling that some items in my cart were being deleted, and this little “glitch” or whatever just proved me right. I had 29 items in my cart, I added a dress to the cart to a total of 30 items, but suddenly my item count dropped down to 27. Went to the cart and it showed an alert asking me to remove some sold out items, like they always do for cart items no longer in stock, of which there were two, but that’s not the issue. It appears that some of the first items I placed in my cart are no longer there, the only item that I specifically remember that WAS there that no longer is, is a black dress. I didn’t remove it, so where did it go? Where are the many other items that I spent a LONG time looking for..? I’ve suspected this was happening for a while, I wouldn’t be surprised if this happened 15 times now. If they became sold out, why not ask me to remove them? Can F21 explain to me the reason why my item count went from 29 to 27 when it should have been 30? I’m really upset about this, F21 is the only first hand clothing store that I shop at and have been doing so for over five years. I feel cheated honestly, I don’t even know what else to say.
Love The App! But...
by -Pitcher7- on 2019/03/01 00:48
Don’t get me wrong. This app is amazing. It’s so much easier to order from here, then to look online and find something you really want to buy, and go to the store just to find it it your location doesn’t have it! This app makes that problem disappear! But, i think it would be fantastic, if in the wishlist, you could rank the stuff you have in there. I personally like doing that sort of thing with wishlists because to me, it’s so much easier to organize what I want. My only suggestion for this app is to be able to rank items in your wishlist! That’s it! Other than that, this app is amazing!
Worse customer service ever!
by RebeccaTheresa on 2019/05/26 19:10
I recently ordered clothes using the app. As I got to check out, a promotion popped up saying if I spent a few more dollars I would qualify for free express shipping. So I decided to go for it. My package was estimated to arrive yesterday, 3 days after I placed the order. It did not. I check the delivery status today and there is no information available. I called to get clarity and the customer service rep tells me it&#39;s my fault because I didn&#39;t select the right shipping option. When I explained that I selected the only free shipping options available and assumed they would upgrade it to express (as there was no directives on how to actually get the free express shipping) He reiterates that it&#39;s my fault and thatI should&#39;ve called. No apology. No empathy. Just &#34;Oops. Your bad. It&#39;ll be there within 10 business days&#34; I had never encountered a more careless attitude in my life. I&#39;m so disappointed!
Great app, few bugs
by Shamir Maloney on 2019/12/25 23:09
If you frequently shop at forevr21 this app will be useful. Over all it’s great because you get access to everything in stock that might not be in store and they always have discounts/sales on the app. The only problem is that it is kind of hard to navigate the mensales when you click the tabs for sales promotions. They always take you to the women sales and the filters don’t allow you to view just the men sales. The only solution I have found is to use the side bar, stroll down to men’s department and click, find the bar that says sales in this section. The promotions tab in this section is practically nonfunctional just a head up. Otherwise great app.
Sign-In/ Register
by smd763 on 2020/03/28 18:04
hello, i am a loyal customer and use this app often as well as shopping in store. recently, i tried to make an online purchase just to find out i had been logged out of my account. i tried signing in, making a new account, and even resetting my password just to find out that none of those things worked. when i tried signing in it told me my user didn’t exist or would just go back to the same settings screen, when i tried registering it told me my account was already active so i couldn’t make a new one, and lastly when i tried resetting my password and logging in it still told me my user didn’t exist.. now i know for a fact that i have an account and that my password was correct so what is the problem and how in the world do i fix it? please help me ASAP
Wrong Item
by Shanelly-nelli on 2019/09/30 00:22
I purchase a black gown in a size 1x about a week ago. The package came a couple days late then stated. When I opened the package it was a black shirt in a 3x. I immediately contact Forever21, however, they gave me the runaround. They stated I had to take a picture of the item then wait a couple of days from a response. I asked can they send out the same item I purchased next day and the first representative stated NO they can not assist me that why, so I have to wait for a response from them. I asked for a supervisor, the representative hung up. I proceeded to call back another representative she stated she could not assist me neither. I proceeded to request to speak to a supervisor I was on hold for 10 minutes then transferred to a supervisor. The phone rang like 20 times and then the call was disconnected on there behalf. I am so disappointed because I need my dress in 5 days.
Plus size happiness
by rebecca-becky on 2020/01/28 04:56
I have been plus size all of my life and have recently lost 164 lbs. I am able to wear items on both plus and regular sizes, but seeing what Forever 21 has for plus gals makes me so happy to wear plus sizes with them. Their clothes are some of the most beautiful plus size clothing I have ever seen and I have shopped everywhere from Lane Bryant to Torrid to Maurices and so much more. I have not been disappointed with a single purchase and most of my purchases come from the convenience of shopping from their website without trying them on first. AmazIngly beautiful merchandise....by far my new favorite clothing store!!!
Love this store!
by Hola baby Bebe baby on 2019/06/03 01:37
This amazing store has everything someone could possible want! I wanted to step up my style this year and f21 was the perfect place to shop! Not only is their clothes good quality, but they have such affordable prices! I love this store and I can’t wait to shop for my summer wardrobe, because they have everything! The best feeling is when you come home, and I see a forever 21 package at your doorstep! Am I right or am I right? I just made an order that had a lot of exciting items, and I can’t wait to see the bag on my doorstep!🤪5 stars!! Forever 21 is my favorite place to shop of all time!🤩
Couldn’t order
by Vannah1111111 on 2019/12/04 23:26
I couldn’t order anything through the app or the website and then one of the shirts i wanted ended up going out of stock. The website ended up going down due to “technical difficulties”. This makes me not want to order anything from Forever 21 since right now I can’t do anything. Very upsetting! Update: unfortunately I couldn’t get the Black Friday offer but I did get a sale the next day when I could finally order. I’ve ordered my things and then I was considered about the shipping since I heard they are bad at that so I contacted them thru phone &amp; email. They awesomely responded to my email with an update and a 20% off coupon that I will be using very soon.
App has potential
by anissadowl on 2019/03/21 05:27
Forever21 is my number one favorite store to purchase clothing &amp; accessories from. I love the comfort of being able to purchase items online and through the app. Ever since I’ve gotten the F21 app, I ALWAYS find myself having to reopen the app every time I go in because it either glitches or doesn’t load which irritates me but because I love F21 - I don’t mind doing it because I wanna go shopping but I really hope this gets fixed. Lastly, please include more photos of inventory that is posted so customers have a better understanding of what they are purchasing. Otherwise, this company is great and I have never had a problem with my shipments after purchasing 20 millions things from the store. Keep it up guys!
Should restock on sizes
by 💗2DANCE on 2017/10/19 12:17
I shop here all the time!! I find that it’s easier to find what you want on the actual website than the store. So I tend to get more stuff online. The sizes are accurate. However the one complaint I have is that they never restock their items when theirs no more sizes. I was looking at these two bodysuits and they’ve been out of stock in my size for about two months and their on my wishlist so that I get an email when they come back but haven’t been, oh well. But the good thing is that they have a lot of similar ones to it. Overall a great website and store, with the cutest and affordable things ever.
Tricked!!!
by Ambyrdenise on 2018/09/05 01:42
I went into F21 last weekend to get some shirts for school. I tried them on, I didnt like they way the fit. I put them back and saw some other things I liked. I get to the register to purchase my items. The girl at the register asked me if I wanted to sign up for a REWARD CARD to get 20% off my purchase. I said yes, thinking it’s a REWARDS CARD! I’m putting in information and after it’s already being processed it says CREDIT CARD! I asked the girl is this a credit card and she said yea but you can cancel it after if you don’t want it. What?! I didnt want a credit card to begin with, I wanted a REWARDS CARD. Now F21 ran my credit for a card that I didn’t want to begin with. Now I’m stuck with a unnecessary credit card for a place I rarely shop at. I would cancel the card but that would hurt my credit as well. Thank you F21 for misleading me.
Terrible Shipping AND Customer Service
by kay296692 on 2019/12/30 22:41
I ordered a dress for new years on december 20, the tracking said it was delivered to my mailbox on the 26th. i checked the mail and nothing! i gave it some time and kept checking the mail everyday. it is now december 30, the day before i need the dress, and it’s still not here! i contacted customer service through chat twice and both times all they did was tell me to keep waiting. and i even tried calling customer service, and you can’t even talk to a human being, its automated. i was very upset with not receiving my dress and not getting helped by customer service. i love the forever 21 store, but if you want to order off the website or app, i suggest you reconsider. i’ve also looked at some of the other 1 star reviews and they all have something to do with shipping or customer service.
Shipping
by tmyrick$99 on 2019/07/26 14:38
I don’t receive any emails confirming my orders I can’t even check the tracker for my orders. I have order from this app several times and all the three times I have ordered I never gotten an email confirming anything and one time I even got my clothes put back bc I never knew they came in so I wasted like $30 for that. And I had a wedding to go to thinking my clothes would be her by now the wedding was yesterday and I ordered two days before the wedding and no show I look on the track your order and it kept saying it was ready but nothing ever came in it’s been four days now and I paid for the extra shipping so for the two things I got that would have came to like 40$ now came to $70 bc I paid extra shipping so it could get here on time and it never did so I’m mad. $70 is a lot for something that never came in.
A great app!
by Gabriella the nub on 2019/04/17 04:01
I love shopping on the Forever 21 app! I do have some suggestions that I’ve picked up on by constantly using the app the shop: - whatever item of clothing you click on, if the model is wearing something else to also have a button to press and see those products (I’ve tried with many different shirts I wanted to buy but I couldn’t find them because there wasn’t a way that I could click on that top from the skirt or whatever I was looking at) - I think maybe there should be a gold member status that after you buy some many things from Forever 21 using the app that you get free shipping!
Forever 21 Hacked
by Arielbeeeee on 2018/01/10 13:33
My account got hacked recently, not even sure how. Checked My Forever 21 app on my account noticed things in my cart that shouldn’t be, than an address from Miami that isn’t mine when I live here in Houston. My email was off by 2 numbers which also was not mine and I could not change that problem since Forever 21 can’t change emails online yet. Also my Forever 21 credit card was on that account so I had to call customer service and changed everything. Strange thing is even with this hacked problem and my password changing, with not even the accurate email the app still worked with my false hacked information with the Touch ID. PLEASE FIX THIS PROBLEM FOR OTHERS THAT HAVE THE SAME ISSUE PLEASE. FIX YOUR FAULTY SECURITY ERRORS!! ALSO ADD MORE NUMBERS TO THE WISHLIST!
Not so happy with online packages
by yackie R on 2019/09/09 13:28
Everything about they clothes and everything they have I love the only problem I have with them is that when I have made orders online I never get everything that I order there’s always 2 to 3 things missing and when I call them they act stupid and they don’t even wanna return the money and talking about they want to do an investigation and this and that I don’t really recommend you to buy stuff online as big orders I learn my lesson the hard way it happened to me three times already hope this helps other people from making the same mistake I did !!
App Glitch
by Kay L Lee on 2019/12/25 19:38
When I’m logged into my account on the app I can’t view the Save for Later list or add items to my cart. I get an error: “Object reference not set to an instance of an object.” When I log into the website version I CAN view my cart but then can’t view any items on my wishlist or the Save for Later list. Customer service told me to clear my cookies and browser history which didn’t work. I even tried clearing everything from my wishlist and cart to see if it would reset (also didn’t work). Finally I just created a brand new account just to see if this was an account issue and everything is functioning the way it should! Looks like something is wrong with my account. Please have your developers fix this, I’d like to keep track of all of my orders under one account!
Recommendations
by Frannnn888 on 2019/02/09 22:49
A lot more people are buying online nowadays, so I think a top priority for stores, especially ones that target this young age group, should really work hard to make sure their shopping app or website is up to par. First off, I feel like the website and app are just really messy and loaded with information. The home page should be simple and not so overwhelming. As for the actual items; When I looked up something, several products that looks almost the exact same cake up. And I’m wondering if they are actually the same, just differently priced. Somebody needs to organize that and get rid of all the duplicates. Just trying to be helpful, not mean!! :)
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