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App name
Forever 21
Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE PROMOTIONS: Get exclusive access to sales and discounts first! - MANAGE YOU F21 CREDIT CARD ACCOUNT: You can now manage your Forever 21 Credit Card account on the Forever 21 app! - SHOP: Explore, browse, vertical swipe to more images, horizontal swipe to another product, and buy on the go! - SCAN & SHOP: Need another size? Looking for more info? Just scan an item’s barcode to get details, read reviews, and share your finds!
Rude
by Monn88 on 2019/12/11 20:50
They filled Bankrucpy and not refunding and not receiving items. DONT PURCHASE AT FOREVER 21 PEOPLE
Cart goes empty
by Callita85 on 2019/12/11 18:38
It’s frustrating to reopen app and the cart is empty. Items in cart should always be available even after taking a break.
The worse app ever
by Broomejames on 2019/12/11 18:22
Chat support does not work at all. This app is terrible!
😑
by 123breni on 2019/12/11 17:42
I’m a little annoyed. I ordered 11 days ago on this app. My order still shows up as “new”. Come on it been almost 2 weeks and it’s new?? It still hasn’t even been shipped and I still don’t have a shipping number. How much longer is it going to take? I was going to use some of that stuff for my birthday. And why does forever 21 keep sending me emails that they have sales if they can’t even get their older orders out in time at the moment? Makes no Sense..
About order
by cas26578 on 2019/12/11 14:50
I’m not sure if this forever 21 website is even real. I brought something online. There’s no way I can track my items. They give the order number when I check it just gave me the order information. When I called they told me the same thing everyday to wait for 24-48 hrs for my order to be process. I order my stuff since December 2rd. I don’t understand, there’s no where to contact them, they always say the close.
Cancellation notification
by f21cust on 2019/12/11 12:46
I’m so disappointed in the service. I had placed a Black Friday order and then received a cancellation email. This has happened twice!
Cancelled my order took my money
by kbs1993 on 2019/12/10 22:32
I placed a order waited about a week to check the status and tracking but never received a confirmation email. in the app it had my order number but then once I checked a few days later it was gone so I had no trace of my order at all but the money for my order was taken from my bank account. Two hours on hold with customer service and still haven’t resolved the issue it’s frustrating I’ll stick to shopping in stores if I ever shop at forever again.
Online shopping
by nadkdns on 2019/12/10 21:30
I was not aware of the refund until I called which is such bad service
Add and keep “view all” button
by arobin14 on 2019/12/10 19:00
Can you please add the view all button back to the plus size new arrivals? And keep it there?!
Terrible
by EM041115 on 2019/12/10 11:01
Never order from here either
No Help
by Lepie21 on 2019/12/10 02:40
I ordered something over a week ago. I have called, emailed and tried to chat with customer service because I have received no order confirmation. There has been no answer and I’ve tried four times. It’s like customer service does not exist
The app is amazing
by SUZIEQTU on 2019/12/10 02:05
I
Torn legging
by tornpants101 on 2019/12/09 23:54
I order a pair of leggings, and I received torn. I was very upset because I like shopping on forever 21, but can no longer trust the website
Lack
by echoparkman on 2019/12/09 17:31
It there is less stuff for men
Mrs Dot
by D Rubin on 2019/12/09 01:05
I ♥️ this site & store! Fun stuff @ reasonable $.
No option to return from app as of now. So inconvenient
by TheAltruistRahul on 2019/12/08 22:39
Cannot return from app
Forever 21 isn’t it
by dolan985 on 2019/12/08 15:46
They have cute clothes and good sales but they’re shipping... their shipping is the worsttt it take about a month to deliver to me and the package always seems to get lost like, hello? WAKE UP FOREVER21 deliver our packages we don’t want to wait a month and have it get lost!!!!! And it doesn’t even tell me when it’s coming now so idk if it’s on its way or lost. Forever 21 you need to step up your game because I don’t want to waste a month for a package! I also ordered before school like 2 weeks before and it came a whole week after school started! I wanted it for the first week of school and it came after... oml plz step up your game and deliver these dang packages on time!!!!!!😤
F21 IS SCAMMING PEOPLE
by MennaO777 on 2019/12/08 10:02
Forever 21 is sending tracking numbers and shipping emails without sending packages!!! You can go to “ontrac” the carrier they are using and track your number and you will see there this ...”The package data was sent to Ontrac on (the date) at (the time), but we have yet to receive the package from the shipper.” Also if you contact Ontrac they will confirm they are not sending packages to them to deliver. They are just giving us tracking numbers without sending ANYTHING!!!!!
When ordering
by !rfr! on 2019/12/08 07:00
I’m still waiting on my confirmation to come thru email they took my money but everytime u try to get a hold of them. There is no way to contact them. Very frustrating trying to get a hold of this forever 21 costumer service !!
I love forever 21
by ceja93 on 2019/12/07 20:56
I love forever 21 never disappoints!
Good job 👏🏻
by 9&994' on 2019/12/07 20:28
This app is the best thing in the world if u wanna get a good deal or if u just wanna buy stuff through ur phone 📱
Easy
by monjoe10 on 2019/12/07 19:19
Very easy and so helpful 💋
Poor service
by alish1234 on 2019/12/07 08:27
My order 93320439 has not arrived it’s been four days. Very bad service, I would like to cancel the order
Can’t find my order
by feliciabarptelus2 on 2019/12/06 18:23
I don’t know if it’s cause I made my order on Cuber Monday. But for some reason I can’t find my Order at all. & I’m trying to contact them & the Corporate Office is Closed ! Which impossible it’s 1pm. Am I the only one going through this. ?
WOW
by Mimke1 on 2019/12/06 16:54
The perks granted at Forever21 are the reason, and of course the stylish clothing, are a major reason I continue to shop here as opposed to competing retailers.
Happy client
by iggysmart on 2019/12/05 23:00
I’m so happy with forever 21 my third time ordering and second they send my dress with a hello fresh $80 gift card love it
Where’s my package ???
by Cari1212 on 2019/12/05 22:44
I got expedited shipping and it’s been 4 days still not here. Do better f21 :(
Pay on card
by code.prof on 2019/12/05 17:50
Sorry I have been having difficulty accessing my card balance and making payments on my card. Please advise.
New changes are terrible
by Amarie867 on 2019/12/05 04:32
I used to shop more on the app before the last update. Now I find it very annoying to use. I dislike how the description bar at the bottom blocks the picture of the item, I no longer can see the entire picture on my screen. I also miss how the categories were organized. I used to love browsing all new arrivals, now I have to select sub categories instead of just seeing everything. The app was better before the update.
Crashing
by adamdavee on 2019/12/05 03:10
Seriously can you fix your app in general , bcuz you just charged me and my order didnt get placed like my cart is really empty , no orders , plus t app keep crashing all the time
Bad customer service and app
by marce123457 on 2019/12/05 00:27
I mad a purchase and was confirmed after more than a day was cancelled when I called they said they dont know what happened and they can reordered. But they want me to pay the whole amount after said that I bought with a discount on cyber monday they said they can offer me a 10 percent discount! And they cant do nothing else so i had to pay 100 extra of course I said No. the girl hanged up the call, plus I was waiting for an hour online. At the end I didnt buy nothing.
Couldn’t order
by Vannah1111111 on 2019/12/04 23:26
I couldn’t order anything through the app or the website and then one of the shirts i wanted ended up going out of stock. The website ended up going down due to “technical difficulties”. This makes me not want to order anything from Forever 21 since right now I can’t do anything. Very upsetting! Update: unfortunately I couldn’t get the Black Friday offer but I did get a sale the next day when I could finally order. I’ve ordered my things and then I was considered about the shipping since I heard they are bad at that so I contacted them thru phone & email. They awesomely responded to my email with an update and a 20% off coupon that I will be using very soon.
Worst customer service
by jamie dykes on 2019/12/04 20:29
Took forever trying to get a hold of someone. The caller was very rude and impolite
Actually I’m trying to see my order status or chat for help no answer
by daglhas on 2019/12/04 18:00
Very bad
Worst Company Ever
by Linaz21 on 2019/12/04 13:40
If I could I would rate this app a zero!!!!!
Terrible customer service and faulty app
by TiffanyFraz on 2019/12/04 13:22
I had an entire cart of stuff for the 50% + 40% and then (of course) the app failed, and when I tried again this morning the promo was over and I couldn’t get the items at sale price. When I called they told me “I guess call back later cause the supervisor is busy.” Terrible customer service and an even worse app. How convenient it doesn’t work and now the promo is over. Absolutely ridiculous. Definitely lost my business. And we did a lot of shopping with this company.
Dope
by Elijah Muhammad Jr, CEO on 2019/12/04 04:59
Best app
Best way to shop Forever 21
by Kaliann4 on 2019/12/04 03:06
The store is so overwhelming in person so I downloaded the app. It makes shopping here so much more enjoyable.
Please change your app layout or edit it
by Arusart on 2019/12/04 01:49
I don’t like that I have to look at each category of clothings for new arrivals. I want to see everything that’s new. Not having to click one, scroll and look. Go back and repeat. I feel like I’m missing out a gem when I do that.
Horrible
by nismo1979 on 2019/12/03 22:43
I wish it was possible to leave zero stars. Customer service is useless. They hang up on you and they never call back. A so called “agent” hung up on me 3 times and never called back. They will probably say it’s a busy season but that is no excuse for hanging up on customers and never calling back.
shipping is terrible
by 74838zzz on 2019/12/03 12:57
I ordered a jumpsuit for my banquet and I chose the fastest shipping and it didn’t come in time.
Forever 21 Fan
by DimplePrincess on 2019/12/03 11:02
Jjsjdndndjnfnndnejjwj
Awesome! Even during Cyber Monday!
by jazzP99 on 2019/12/03 05:54
Using the app was so much easier and faster than ordering online. Love it and will continue to use it!!
Horrible
by _julxxx on 2019/12/03 05:24
The absolute worst!!! I downloaded this to buy some gift and on my bank account it shows I paid TWICE ! That is around 70 dollars wasted to get nothing. I am super angry and this is a total scam. Don’t even consider this......
Keeps canceling my order
by harrybaby on 2019/12/03 03:04
Your stupid app cancelled my order twice !! Not ordering from you! And it’s cyber Monday!
Love forever21
by Mrs.Murcia on 2019/12/03 02:38
Rather shop here than the store!
...
by karluuh on 2019/12/03 02:37
I can’t track my order and customer service is terrible
♥️
by gmulgado on 2019/12/02 22:46
Mi tienda favorita 😍
I did not receive my %15 off for the first time I downloaded the app
by trashviewer on 2019/12/02 17:41
Wow
AMAZING
by aeyaple on 2019/12/02 17:17
Easy to use saves all you info and is completely convenient
I checked the order and found it was cancelled
by Yyy.Carrie on 2019/12/02 16:27
They cancelled my order and didn't send me any emails. I tried to contact them. No one answered
User Friendly
by Minnie Mouse 1440 on 2019/12/02 15:47
By far one the easiest shopping apps I’ve ever used!
maryam
by Mnmcgurty on 2019/12/02 15:29
They dont help no one answers calls nothing
Sales
by niiips8 on 2019/12/02 15:26
Sales said everything that was discounted would get an additional 50 percent discount but i never got that discount. It appeared to only work for female clothes. I still bought my items because i passed up on similar items from different stores thinking o was going to get the better deal here..
Awesome
by KieLolooo on 2019/12/02 12:00
I love using the app! I only wish it had a “back button” when I want to shop & view my cart.
You look beautiful
by spotify rap on 2019/12/02 07:02
Thanks
Not a fan
by Tee raww on 2019/12/02 03:48
To remove sold out items or things you no longer want - you have to press the heck outta your screen for it to register, but we used to be able to swipe and delete. And we cant search all new arrivals, gotta go through each category individually. I’ll just use my cpu 😒
Perfecr
by Adri8043 on 2019/12/02 02:29
Perfect
Sizing always run small
by Renikisha on 2019/12/02 02:00
I wish you guys had a more variety in sizing like fashion nova
Horrible website! Super unfriendly
by Abc hasan on 2019/12/02 00:12
Went into a spiral of cancelled orders and reordering was a pain. Zero stars for the online chat for giving wrong information. Call center was closed on Black Friday ! My neice wanted to buy. Took 2 hours to order. Unselecting an item was a bigger pain. No wonder they are going down hill !
I want to like this app... but it crashes too often.
by #ILUHGOD on 2019/12/01 16:19
BBUT,
Needs more filter options
by kayG7 on 2019/12/01 15:57
The app should have more filters for the different categories to make it easier to shop. Color and price and size is not enough.
Garbage; keeps crashing
by tinyteapof on 2019/12/01 14:24
I can’t access my cart, my wishlist doesn’t load.
MY FAVORITE STORE
by shiekima on 2019/12/01 13:50
F21 has the best deals
It is not bad
by sexytan5 on 2019/12/01 13:37
It is more convenient
Slow
by kmurphs_13 on 2019/12/01 13:32
I love shopping on Forever 21 but the app is very slow and lagging all the time.
The app is great
by CLEW32922 on 2019/12/01 11:37
The app is very functional more than the the actual website
Aureliano
by Aureliano s lopez on 2019/12/01 07:59
Excelente pedido llegan perfecto tarda poquito pero seguro
Amazing shirts (I love the whole store)
by YourTypicalO on 2019/12/01 06:45
Loooovvveeeee their clothes but I wish their jeans didn’t shrink when you wash them but everything is a 10/10. I’m currently spending my paychecks back to back on shirts and jackets. I’m technically their model 😂
Amazing
by adrifreg on 2019/12/01 04:22
I love this store
Good deal, easy to navigate
by nicoladie on 2019/12/01 04:20
The app is easy to navigate except that it would be nice to have a forward button when one wants to revisit the same item after pressing the back button. There are some good deals to shop. Also, the save for later should have a “move back to cart” button rather than “add to cart”.
It’s good just wish it will save my cart when I exit the app
by Krissi Rozay on 2019/12/01 04:09
I previously had a problem online with the website. So I downloaded the app and it works better. The only thing is I wish it will save what’s in my cart when I exit out the app. It empties everything in my car so I’ll have to find it all over again. And the payment section (where you put your credit card info) can be a little more presentable.
Great Experience and Deals
by Rdnhxcvh on 2019/12/01 03:33
Forever 21 has always had great deals, love the stylish clothes. Really gives my style a pop.
Trouble buying on Black Friday
by LSPM19 on 2019/11/30 23:27
Tried buying some stuff on Black Friday and it wouldn’t work!! Had to pay more today for the same things and lost some items!! Very frustrating!
Works good
by gghyyrrff on 2019/11/30 23:08
Good
Patética app
by Lichis95 on 2019/11/30 21:50
Terrible, no sirve para nada.
Technical issues
by CCC9794 on 2019/11/30 21:00
I always have issues when they’re having a big sale so it will never allow me to have access to the sale but one sale is done it magically works. They need help with issues if their website/app constantly crashing
Slow service
by irirri on 2019/11/30 20:50
I had trouble adding items to my cart as it was really slow on the app.
Convenient
by Humuhumunukanukuapa on 2019/11/30 19:35
It makes it a lot easier to navigate the site and pay for F21 purchases and billing.
Customer Service
by DeeDiiee on 2019/11/30 18:16
Not only are they the worst! They can’t help you at all! Black Friday was yesterday! I’ve emailed them, called them countless of times because I have placed an order. By the time they authorize I can assure you Half the stuff will be gone! They are slow in response and the ones who handle the accounts and transactions are even slower. I was so excited for my purchases!!! I am hoping a lot that everything I’ve ordered will be there by the time they get their stuff together. Maybe by then I’ll switch the review.
My stuff gets canceled but it is in stock
by cc‼️❔ on 2019/11/30 17:55
I had bought a hat and some jewelry but it always got cancelled but it said it was in stockjewelry
Website and app glitch
by Egnsybatvahdvabwndh on 2019/11/30 17:39
I was trying to order online for Black Friday and the entire site was glitching and would not let me place my order. When contacting customer service, I got hung up on twice and was told “it is a natural occurrence to have some technical glitch” and “we usually have this issue during Black Friday”. The app was not working and would empty my cart when I tried to check out.
forever 21
by alexa.snchz on 2019/11/30 17:29
i love their app, it’s so organized and they’re always having such great sales. to top it off their clothes are amazing.
Best Store App
by lebellissima on 2019/11/30 17:16
So easy to use!
The app was down on Black Friday
by sd-cowan on 2019/11/30 14:14
I tried to shop on Black Friday but the site and app was down. I spent hours to shop and spent another hours trying to check out. Which I ended up giving up at the end. What a waste of time
App needs work
by Elgyn C on 2019/11/30 14:12
The app kept glitching out for the longest.
❤️💖💖❤️
by aaaasyyyytgddffii on 2019/11/30 13:43
I just love the store overall🤪🤪🤪🤪
Horrible
by Upset custormers on 2019/11/30 13:14
That app didn’t work. It was slow and glitch.
Forever 21 ❤️
by Jakeilah on 2019/11/30 12:38
i love it best clothing app ever
Canceled Orders
by bejekeosmcbdjekslnsdb on 2019/11/30 11:15
My orders have been canceled multiple times for no reason and it’s just frustrating. The app needs more bug fixes or something.
Crashed
by Mikalsma on 2019/11/30 10:43
Spent hrs trying to buy on Black Friday for the 40% off sale just for the site and app to crash and the sale go back to 30% off. I feel so played and this will be my last time buying from here.
Fix it please
by Thabdjahzgsjdbb on 2019/11/30 10:21
I like the app over all its pretty easy but I can’t seem to purchase anything using my forever 21 gift card on the app I keep putting in the card number and it says it’s not a valid forever 21 gift card like whatt?? And then I check my balance on the app and it says I have $25.00 dollars on that gift card like hello I want to shop and be able to buy something nice I see and it says the gift card number can’t go over 12 or 19 my gift card number is 16 numbers long and then I try to scan it and it doesn’t do anything at all but waste my time😔🤚
Awful app
by annoyedsonia on 2019/11/30 07:14
Tried resetting my password multiple times and the app didn't recognize me. I had to re add my items every time I exited the app. Way too time consuming.
Problemas
by Vanevane83 on 2019/11/30 06:35
Es funcional pero está presentando muchos errorer
Sometimes when I want to click something it says request timed out
by samantha1730 on 2019/11/30 06:31
There’s a lot of bugs I think they didn’t put enough effort into this app it be a whole tweak
Forever 21 bugs me a little
by iammichelle-n on 2019/11/30 06:13
I installed the app like all other people do, but I was just shopping an pd adding stuff to my cart when smth really weird happened. They said error or couldn’t reload and it took forever loading. Pls help fix it..
Bad service on Black Friday
by saf43 on 2019/11/30 06:11
Been trying to order stuff all day nothing but errors messages popping up!!! Yal need better connections or something it’s happening on iPhone on laptops!!! This store is the only store that’s causing problems all others store went threw fine🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️now the deals are off and I have to pay full price even tho I can’t get three to u all🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️
Awful.
by BetsyLaMae on 2019/11/30 06:09
Maybe it was because of Black Friday, idk. But I tried to check out the things I had in my shopping bag for 2.5 hours! It still won’t let me place my order so now my $73 order, is not almost $200. Totally bummed out. Not. Happy.
What A HASSLE
by Layla Kreed on 2019/11/30 05:57
It took my about a whole hour to simply check out, I kept having to refresh the page, outrageous.
Forever 21 app be LIT!!
by Drake.is.my.future.baby.daddy on 2018/07/12 17:50
I installed the app because I wanted the 20% discount. I saw other people getting upset that the 20% didn’t work mine did I think it’s User error lol. Anyways i finally downloaded the app and I didn’t know what I was missing! The find my style feature is FUEGO!🔥🔥🔥🔥I can narrow down what I’m looking for with tapping on the options. You know I be looking for those crop tops and bootay shorts lol it’s hella hot right now. Like 110 outside and I’m melting. But it was so easy to find a cute outfit without having to do the endless scroll. Ain’t no one got time for da!! Lol🤣 One thing is that the wish list has a limit of only 40 items? I mean come on brah? Do you even wish list brah? I know tons of me and my friends add items to the wish list and once there’s a sale BAM...add to cart. You know us millennials...we ain’t shopping till it goes on sale hahah! Come on Forever 21, you have to give us more than just 40 spots! Overall the app is easy to use and it’s easier to then going to the mall. Im hoping that they give more exclusive discounts for people using the app Cos then I’ll never delete it lol!!!
UI could use some work
by EbCai on 2019/09/14 23:54
I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage. It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, this app isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.) The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!
Love the app but missing a few things
by Brit627 on 2018/06/25 07:16
App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL. Ok on to the app— it used to be easier to sort through categories. For example: jewelry—->earrings—->studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer. I know it seems like I complained a lot but I really do love the app, fix these things and it’s 5 stars all the way!
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
Love The App! But...
by -Pitcher7- on 2019/03/01 00:48
Don’t get me wrong. This app is amazing. It’s so much easier to order from here, then to look online and find something you really want to buy, and go to the store just to find it it your location doesn’t have it! This app makes that problem disappear! But, i think it would be fantastic, if in the wishlist, you could rank the stuff you have in there. I personally like doing that sort of thing with wishlists because to me, it’s so much easier to organize what I want. My only suggestion for this app is to be able to rank items in your wishlist! That’s it! Other than that, this app is amazing!
Poor Service
by Snnssbbava on 2019/08/13 14:54
The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.
HORRIBLE Customer Service- NEVER ORDERING AGAIN
by Kristiauna's iPod on 2019/11/23 08:52
Absolutely unimpressed with Forever 21 and their customer serviced. I placed my first ever order with them for some final sale clearance items online. One of them was supposed to be high waisted leggings but instead they sent me the matching cropped hoodie and NOT the leggings. Also, the tags were missing. So I call customer service only to be told that I have to process my exchange through EMAIL, which is absolutely ridiculous. All I wanted was the correct item sent to me. So across multiple days I have an email conversation with customer service only to be left without a reply or solution for 2-3 days. I then call them again asking for a reply and was told that the phone team would “request a prepaid shipping label from the email team”. So I finally get my label and not only is it for a REFUND instead of the EXCHANGE I’ve been repeatedly asking for, their version of “prepaid” is that they take the shipping cost out of my refund. This was my first time buying anything from Forever21 and I will NEVER be buying from them again!!!!
Rating explained and Suggestions
by Second name was taken on 2019/01/05 07:44
Overall, the website is easy to manage. I liked the size guide and the scale on of it will fit right or loose. Those were a HUGE help in deciding sizes! I also appreciated the photos from multiple sides and angles. It helped me make many decisions on whether to buy an item or not. I will say that the 30% off was nice, but confusing. I thought it applied to all items, but it did not. It was a bit unclear. Also, I had to scroll through all of the merchandise to find shoes, jackets, other specific things. I realize that could be a way to get people to shop more, but it was frustrating. I ended up just leaving the page entirely and using the search bar. Perhaps adding a searching engine within the 30% off page would help with that since there were a variety of items. Overall, I am pleased.
Horrible Service
by ANNDJDJEHTJJCJDJDJDJJDHD on 2019/04/10 14:17
I was told that it takes 24 hours to receive a shipping confirmation, and it takes 5-10 business days to arrive. Ordered my items on April 5th which is a Wednesday (not a holiday or a weekend), didn’t receive shipping confirmation for THREE days. I needed these clothes for a dance that was two weeks before I ordered them so I figured I have plenty of time to order them, receive them and adjust them in anyway before my dance. It’s been SIX days since I received shipping confirmation and still no movement on my package. I email Forever 21 twice and I never received anything back. My dance is in three days and I have to go spend more money to find an outfit similar to what I was going the wear. Thanks a lot Forever 21, I will never buy from you again. Will be immediately returning my items when I receive them because I’ll already have them and I will have given my money to a different company that didn’t screw me over.
❤️Just needs improvement
by bæìłęÿ on 2019/05/10 01:47
The app is so easy to use and I have bought multiple things from it and I could easily track my package. I love this app and I love the style finder feature I just wish on the style finder category you could add swimsuits...that would be so great. Also, for reviews I very much think that y’all should let us put pictures on the reviews because then we can see what the outfit looks like in real life and not just see what people have to say about it so we can actually see it. That’s just a suggestion...also I would really like it if you could add a feature “shop the look” and find the other things the model is wearing. Because sometimes I’m scrolling through clothes and I see something I like but it’s not the thing being sold so that would be great. But otherwise I LOVE this shop and app... I very much recommend💞
So sad
by SaintPetrova on 2019/07/09 18:06
I have loved shopping at Forever 21. That have good clothes and always something new. When I downloaded the app and placed an order. Well after putting in the shipping address I apparently forgot to put in my townhouse number. So the package was sent back to its Warehouse. When I called to ask about my package the explained that the shipping address wasn’t complete so it was sent back, and upon arrival I would receive an email asking my if I would like it shipped back to me at an extra charge of $5 or if I would like my money refunded. I still haven’t received my email and that was over 2 weeks ago. I called again today and they gave me the exact same speech of when it’s arrived at the warehouse I will receive an email. That my package is still in transit. My package didn’t even have an estimated time of 2 weeks to be delivered originally so obviously the warehouse is not going to be 2 weeks away. I’m just upset about what I perceive to be the lack of organization.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
Annoyed!
by Yaya-24 on 2019/04/17 03:15
1st of all when I’m scrolling through the products I noticed that they are duplicated multiple time which is frustrating because I keep seeing the same product over and over again. Second of all why do you promote a certain type of style of it sold out or out of stock? Why even bother to hyped people up when you aren’t even selling the product. Third of all, on the website it promotes you can use two promo codes at the same time, but when you try and do it on the app or even on the website it does not allow it, that’s false advertisement! Finally you promote Afterpay but on the app is does not give you that option! So inconvenient when I’m trying to do a large purchase. One more thing, it is not fair when I have something in the cart that I want to purchase but once I am inputting my information you then sell out! Within seconds of me inputting my information then I can’t purchase it it really annoying!
Poor service
by Shohreh79 on 2019/11/04 22:04
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Disappointed
by RaeChanel on 2019/03/13 01:37
Originally I was IN LOVE with this app and gave it 5 stars. But then the app had to go and get all stupid on me. Let’s start with the fact that you can no longer track your order or see when it’s expected to arrive from the order history. I have to open the confirmation email and hit the link to track my order from there. And then when I do that, and type in my email and order number, it tells me absolutely nothing! NADA! Not only does it not show me ANY tracking information, but it doesn’t even tell me when my package is expected to arrive. And to make matters worse, this is the LONGEST it has ever taken for my order to arrive from forever 21! I placed this order 9 days ago! One time I placed an order and no bs, it came 2 days after it shipped! With standard shipping! What happened??
Don’t Buy
by Screw yall ! on 2019/03/06 04:02
I’m a college student in need of new clothes, so i knew i was coming home for Mardi Gras break . So i ordered February 19th the break started on March 4th-6th. First the EDT ( estimated delivery time) was March 1st so i said okay that’s cool i’ll still be home . Then it changed to March 4th so i said ughhhh ok. I went back on the app and noticed it changed to March 6th ! the day I leaveeee! And USPS truck doesn’t deliver till around 6pm ! i leave at 10 am ! this is a huge inconvenience on my part & i expected better from a well known brand . I WILL NEVER SHOP W YOU GUYS AGAIN, & this app will be deleted once i review my order ! GUYS THE LOSE PACKAGES AMD LIE ABOUT DELIVERY DATES. first of all i’m aware the warehouse is in LA, my package then traveled from there to AZ , to TX then to TENNESSEE ! WHAT THE ACTUAL FUC* if i live in louisiana why did my package didn’t just go from texas to MS? then after TN it finally reached MS and now in LA. if my package wouldn’t have went where it wasn’t supposed to go , i would’ve had it on time.
Plus Size
by SarahMia18 on 2019/02/14 19:36
I love Forever21 but there’s multiple problems I’ve found with the app and site. When hitting ‘Refine by’ on sections such as special holidays/occasions, it only shows XS-XL even if it shows plus size items which makes it harder to comb through and see what is possible for me to wear. Even IN the Plus Size section, you can only refine by styles from XS-XL, which will show zero options if you click on one of the sizes. There is very limited selection when it comes to Plus Size, and the amount of styles sold in Plus Size are not even close to the amount sold in regular sizes. When the Retro/80s-90s styles came out, I was very excited, but it seemed to only include regular siEs. This seems like a huge mistake by the company because all the plus size women I know swear by F21 and we give them a lot of business.
please fix!!
by autumnlove328 on 2017/11/27 20:49
This app has been giving me several problems. First of all, their restock updates are very inaccurate. I put my email on a list for a pair of sold out boots so I can get an email if they ever come back in stock in my size. I get an email two minutes later saying the boots are restocked and when I checked they still didn’t have my size! Super annoying! Another thing getting on my nerves is that I am constantly being signed out of my account. I clicked on my wishlist and when I did it said I had to sign in to see it, so I did. Right after I signed in and clicked on my wishlist again I HAD TO SIGN IN AGAIN. Then I clicked on my cart to checkout, all the items I wanted were gone. I had to sign in to get them back. I had to sign in SEVERAL times. This is very frustrating and I am on the verge of deleting this app. It’s a shame because I love shopping at Forever 21, especially online. Fix the app.
Cart count went from 29 to 27, right before my eyes. Why?
by F21shopaholic on 2019/07/10 21:23
I had a feeling that some items in my cart were being deleted, and this little “glitch” or whatever just proved me right. I had 29 items in my cart, I added a dress to the cart to a total of 30 items, but suddenly my item count dropped down to 27. Went to the cart and it showed an alert asking me to remove some sold out items, like they always do for cart items no longer in stock, of which there were two, but that’s not the issue. It appears that some of the first items I placed in my cart are no longer there, the only item that I specifically remember that WAS there that no longer is, is a black dress. I didn’t remove it, so where did it go? Where are the many other items that I spent a LONG time looking for..? I’ve suspected this was happening for a while, I wouldn’t be surprised if this happened 15 times now. If they became sold out, why not ask me to remove them? Can F21 explain to me the reason why my item count went from 29 to 27 when it should have been 30? I’m really upset about this, F21 is the only first hand clothing store that I shop at and have been doing so for over five years. I feel cheated honestly, I don’t even know what else to say.
Worse customer service ever!
by RebeccaTheresa on 2019/05/26 19:10
I recently ordered clothes using the app. As I got to check out, a promotion popped up saying if I spent a few more dollars I would qualify for free express shipping. So I decided to go for it. My package was estimated to arrive yesterday, 3 days after I placed the order. It did not. I check the delivery status today and there is no information available. I called to get clarity and the customer service rep tells me it's my fault because I didn't select the right shipping option. When I explained that I selected the only free shipping options available and assumed they would upgrade it to express (as there was no directives on how to actually get the free express shipping) He reiterates that it's my fault and thatI should've called. No apology. No empathy. Just "Oops. Your bad. It'll be there within 10 business days" I had never encountered a more careless attitude in my life. I'm so disappointed!
Wrong Item
by Shanelly-nelli on 2019/09/30 00:22
I purchase a black gown in a size 1x about a week ago. The package came a couple days late then stated. When I opened the package it was a black shirt in a 3x. I immediately contact Forever21, however, they gave me the runaround. They stated I had to take a picture of the item then wait a couple of days from a response. I asked can they send out the same item I purchased next day and the first representative stated NO they can not assist me that why, so I have to wait for a response from them. I asked for a supervisor, the representative hung up. I proceeded to call back another representative she stated she could not assist me neither. I proceeded to request to speak to a supervisor I was on hold for 10 minutes then transferred to a supervisor. The phone rang like 20 times and then the call was disconnected on there behalf. I am so disappointed because I need my dress in 5 days.
Love this store!
by Hola baby Bebe baby on 2019/06/03 01:37
This amazing store has everything someone could possible want! I wanted to step up my style this year and f21 was the perfect place to shop! Not only is their clothes good quality, but they have such affordable prices! I love this store and I can’t wait to shop for my summer wardrobe, because they have everything! The best feeling is when you come home, and I see a forever 21 package at your doorstep! Am I right or am I right? I just made an order that had a lot of exciting items, and I can’t wait to see the bag on my doorstep!🤪5 stars!! Forever 21 is my favorite place to shop of all time!🤩
Couldn’t order
by Vannah1111111 on 2019/12/04 23:26
I couldn’t order anything through the app or the website and then one of the shirts i wanted ended up going out of stock. The website ended up going down due to “technical difficulties”. This makes me not want to order anything from Forever 21 since right now I can’t do anything. Very upsetting! Update: unfortunately I couldn’t get the Black Friday offer but I did get a sale the next day when I could finally order. I’ve ordered my things and then I was considered about the shipping since I heard they are bad at that so I contacted them thru phone & email. They awesomely responded to my email with an update and a 20% off coupon that I will be using very soon.
App has potential
by anissadowl on 2019/03/21 05:27
Forever21 is my number one favorite store to purchase clothing & accessories from. I love the comfort of being able to purchase items online and through the app. Ever since I’ve gotten the F21 app, I ALWAYS find myself having to reopen the app every time I go in because it either glitches or doesn’t load which irritates me but because I love F21 - I don’t mind doing it because I wanna go shopping but I really hope this gets fixed. Lastly, please include more photos of inventory that is posted so customers have a better understanding of what they are purchasing. Otherwise, this company is great and I have never had a problem with my shipments after purchasing 20 millions things from the store. Keep it up guys!
Cancelled order twice
by Nayiz0310 on 2019/07/15 20:42
So my order was canceled twice because it couldn’t confirm the billing address. I was sure I had updated all my information but let it slide the first time however the second time I called in the order and made sure the billing info was updated with customer service and she still placed it wrong and again it was canceled. So not only did I lose out in the sale I lost items as well. I call in on Saturday during business hours and they said their closed when specifically they state they are open Saturdays.
Tricked!!!
by Ambyrdenise on 2018/09/05 01:42
I went into F21 last weekend to get some shirts for school. I tried them on, I didnt like they way the fit. I put them back and saw some other things I liked. I get to the register to purchase my items. The girl at the register asked me if I wanted to sign up for a REWARD CARD to get 20% off my purchase. I said yes, thinking it’s a REWARDS CARD! I’m putting in information and after it’s already being processed it says CREDIT CARD! I asked the girl is this a credit card and she said yea but you can cancel it after if you don’t want it. What?! I didnt want a credit card to begin with, I wanted a REWARDS CARD. Now F21 ran my credit for a card that I didn’t want to begin with. Now I’m stuck with a unnecessary credit card for a place I rarely shop at. I would cancel the card but that would hurt my credit as well. Thank you F21 for misleading me.
Shipping
by tmyrick$99 on 2019/07/26 14:38
I don’t receive any emails confirming my orders I can’t even check the tracker for my orders. I have order from this app several times and all the three times I have ordered I never gotten an email confirming anything and one time I even got my clothes put back bc I never knew they came in so I wasted like $30 for that. And I had a wedding to go to thinking my clothes would be her by now the wedding was yesterday and I ordered two days before the wedding and no show I look on the track your order and it kept saying it was ready but nothing ever came in it’s been four days now and I paid for the extra shipping so for the two things I got that would have came to like 40$ now came to $70 bc I paid extra shipping so it could get here on time and it never did so I’m mad. $70 is a lot for something that never came in.
Should restock on sizes
by 💗2DANCE on 2017/10/19 12:17
I shop here all the time!! I find that it’s easier to find what you want on the actual website than the store. So I tend to get more stuff online. The sizes are accurate. However the one complaint I have is that they never restock their items when theirs no more sizes. I was looking at these two bodysuits and they’ve been out of stock in my size for about two months and their on my wishlist so that I get an email when they come back but haven’t been, oh well. But the good thing is that they have a lot of similar ones to it. Overall a great website and store, with the cutest and affordable things ever.
Forever 21 Hacked
by Arielbeeeee on 2018/01/10 13:33
My account got hacked recently, not even sure how. Checked My Forever 21 app on my account noticed things in my cart that shouldn’t be, than an address from Miami that isn’t mine when I live here in Houston. My email was off by 2 numbers which also was not mine and I could not change that problem since Forever 21 can’t change emails online yet. Also my Forever 21 credit card was on that account so I had to call customer service and changed everything. Strange thing is even with this hacked problem and my password changing, with not even the accurate email the app still worked with my false hacked information with the Touch ID. PLEASE FIX THIS PROBLEM FOR OTHERS THAT HAVE THE SAME ISSUE PLEASE. FIX YOUR FAULTY SECURITY ERRORS!! ALSO ADD MORE NUMBERS TO THE WISHLIST!
A great app!
by Gabriella the nub on 2019/04/17 04:01
I love shopping on the Forever 21 app! I do have some suggestions that I’ve picked up on by constantly using the app the shop: - whatever item of clothing you click on, if the model is wearing something else to also have a button to press and see those products (I’ve tried with many different shirts I wanted to buy but I couldn’t find them because there wasn’t a way that I could click on that top from the skirt or whatever I was looking at) - I think maybe there should be a gold member status that after you buy some many things from Forever 21 using the app that you get free shipping!
Recommendations
by Frannnn888 on 2019/02/09 22:49
A lot more people are buying online nowadays, so I think a top priority for stores, especially ones that target this young age group, should really work hard to make sure their shopping app or website is up to par. First off, I feel like the website and app are just really messy and loaded with information. The home page should be simple and not so overwhelming. As for the actual items; When I looked up something, several products that looks almost the exact same cake up. And I’m wondering if they are actually the same, just differently priced. Somebody needs to organize that and get rid of all the duplicates. Just trying to be helpful, not mean!! :)
Not so happy with online packages
by yackie R on 2019/09/09 13:28
Everything about they clothes and everything they have I love the only problem I have with them is that when I have made orders online I never get everything that I order there’s always 2 to 3 things missing and when I call them they act stupid and they don’t even wanna return the money and talking about they want to do an investigation and this and that I don’t really recommend you to buy stuff online as big orders I learn my lesson the hard way it happened to me three times already hope this helps other people from making the same mistake I did !!
I like the app but...
by Esparza Princess on 2019/06/03 12:53
I love the app for fast checkout and easy access to my order history to see what I’ve bought and haven’t so I won’t buy it again, however I hate that the app doesn’t have all the tabs and drop down functions the website does. I’m a plus size so I often miss out on really good items. I usually go to a wait list. On the website they have the “back in stock” tab under plus size but not on the app. Also the website gives you more options. Like price range, color, etc. the app simply doesn’t. It offers things like “low to high” “high to low”. The app is great for what it does but lacks the potential it can have in the future.
Not Impressed
by PollyPocket25 on 2019/09/21 13:34
Downloaded app recently and so far it’s been working fine my issue is with forever 21 company policies. They sent me the wrong color top. So I call. I get told I have to email pics to prove it then it will get approved (still waiting) then I’ll have to send the top back and Once they receive it I’ll get a refund ARE YOU KIDDING ME??? You all messed up and I have to deal with all this BS. As for actually getting the top I want well I have to reorder it and will they honor the price I purchased it at (was on sale price went back up) absolutely not!!!!! WOW. Just WOW. You better believe I am livid and I will be deleting the app and no longer shopping there. I see them going bankrupt next - clearly they can’t even afford to keep their customers happy but sending them a $15 shirt they messed up on. SMH. Bye Felicia!!!
Amazing app
by mari311y on 2019/06/03 02:21
I love this app! This app has amazing sales and gives you promo codes to make your purchase even cheaper with out you making your first purchase! One thing that I don’t like about the shipping is that the free shipping has to be pick up in stores. Other than that, that’s the only thing I would change because I don’t have time to pick my package at a store. I truly recommend this app. Their clothes is good quality, very stylish, and very cheap! Thank you Forever 21 for making my life better.
Very disappointing
by jr45267 on 2018/08/03 13:29
I am very displeased I placed an order on Tuesday July 17 and paid for express shipping I call 3 times to verify the package would arrive on tome and was told it would my trip will be delayed by 4 1/2 hours because the package is a day late and then some. I then called to make sure I’d be reimbursed for the fee to express shipping and was told someone would be in touch with me and I still haven’t heard from anyone and haven’t been refunded yet, this is ridiculous. I don’t understand why your company would offer an option for next day shipping if it couldn’t guarantee it. I’d like to speak with someone about not only refunding the cost for the express shipping but for something that will make me want to come back to your establishment I spent $317,83 with your company and I feel lied to and unappreciated.
Avoid app/online order
by The Radical Cleric on 2018/03/27 21:15
Worst customer service for online/app purchase. Be extremely careful!!! Many items are not forever21 brands, which means you will be charged a hefty shipping fee for returning those non-forever21 items. They won’t reply to your email, won’t allow you to speak to a supervisor. When I requested to speak to a manager, I was simply told no supervisor has time and didn’t offer to call me back or put me on hold if I wish to wait. The entire customer service team wanted avoid talking to me and offer adequate service. Don’t be trapped!!! Go to a store to purchase! In modern high tech days, it’s sad to see when all other online retailers are doing quite well, forever21 is still forever behind the technology era! What an irony. A company that refuses to grow up!
So sad
by yackie7 on 2018/12/21 03:19
When I downloaded this app I didn’t read the comments and Now I regret my self for shopping in this app. I’m so sad because I make an order on November and I been patient waiting for my package with out knowing that they didn’t put the home number on the package so they send me to my postal office and they didn’t knew where my package. I have be doing everything and calling everywhere because I don’t want to lost my package and all clothes I buy and so disagree that they say that they don’t have none to do with lost or problems with delivery when they don’t put the right information.I went on internet and I fixed the address but they haven’t delivered nothing. This’s a really bad experience for me I would never shop on this app or online on forever 21
Needs Another Update
by Medish on 2017/09/06 15:28
I use this app all the time & it never crashes, orders are placed accurately, & it's very easy to navigate, or it WAS. Since the new update I can no longer narrow down what I'm looking for into specific types of clothing without using the search bar. In the past, if I was looking for joggers I could click bottoms & then click it again & a drop down would appear with all different bottom options; jeans, sweatpants, shorts, etc. Now I have to use the search bar, which doesn't always give accurate results. This small detail made a big difference in how I shopped using the app so please bring it back!
First and last time
by TeamAlaya on 2018/11/19 17:21
App setup is complicated to navigate through compared to other store apps. The discount offers aren’t easy to apply to me it appears they design it that way intentionally hoping you fail to apply it correctly at checkout and hope that you don’t notice. It may not be intentional but that’s just how I feel. This is my first and last online order from now on I’ll shop at the store. On a good note the representative I spoke to about this was very helpful, thorough and polite.
Need to have a better sort function
by ElBellious on 2019/04/04 14:15
Love to shop online, but all the sales items have limited sort function. We need you guys to give us “sort” functions just like the non sale items so I don’t have to go thru THOUSANDS of dresses. It should have the option of style and occasion, length and etc.. I believe Forever 21 is purposely NOT providing these functions so that customers need to go through every single sale items. This is not ok. Because if I couldn’t find what I want after a few pages, I simply quit! You not gonna get my business anyway!
Forever 21 isn’t it
by dolan985 on 2019/12/08 15:46
They have cute clothes and good sales but they’re shipping... their shipping is the worsttt it take about a month to deliver to me and the package always seems to get lost like, hello? WAKE UP FOREVER21 deliver our packages we don’t want to wait a month and have it get lost!!!!! And it doesn’t even tell me when it’s coming now so idk if it’s on its way or lost. Forever 21 you need to step up your game because I don’t want to waste a month for a package! I also ordered before school like 2 weeks before and it came a whole week after school started! I wanted it for the first week of school and it came after... oml plz step up your game and deliver these dang packages on time!!!!!!😤
I like the Clothes but NOT the customer service
by Critic 2.0 on 2019/07/20 00:35
When I was shopping online on the app, I decided I wanted to buy a two-piece top and shorts set for about $13. When it arrived I only got the upper half of it for the same price. When I called customer service, instead of giving me the bottom pair of it, they told me to return the entire thing and just gave me a shipping label for free returns. HOWEVER. I asked multiple times if I could just have the shorts and I was denied. Weeks went by and I never got any sort of shipping label or confirmation to return my top. I ended up just throwing away my order number and keeping the shirt that I rarely wear now because it doesn’t match what I own already. I would love some explanation or compensation!
Love the app
by CassieV95 on 2019/01/08 21:57
I think it’s great and handy even if you prefer to shop in store. Some suggestions I have to make the app better is a better “complete the look” section. I can’t tell you how many times I could only find parts of outfits and have to go elsewhere to find similar things to achieve that outfit goal. And my other suggestion would be to allow a photo review to give the online shopper a better idea of what the outfit looks like on different body types.
Efficient Way to Shop
by The Grand Saver on 2019/09/22 13:20
This is definitely a “Great” app; for it notifies you of the amazing deals and savings. It also give you options to place item(s) on a “Wish List” or “Save for Later.” Your able to view others comments about the interested item(s) before making a final decision. But there one reason it lost one star from me and that because I had to play “Remove Items” from the cart game to figure out the sold out item, which became frustrating due to the fact that I had thirty- six (36) items in my cart.
Worst App Ever!
by Tee & Ko. on 2018/07/14 13:33
All the things I hate about this app: 1) it crashes all the time 2) when you click on the "bag" icon it just keeps saying "hold tight" then after holding tight it displays a blank screen and I can't complete my purchase 3) unable to quickly add items to my favorites list by clicking the heart. In fact there seems to be no favorites anymore. 4) when scrolling through items and I click on one to view it and then I go back to the item list it puts me back to the first item at the beginning of the page then I have to scroll all the way down to where I left off. 5) when adding items to my cart and viewing from the check out page I don't have the option to click on a item to review it again before purchasing. 5) can't zoom in on a item 6) no color names for items that come in various color choices. 7) log screen doesn't work. When you try to log in it brings up the deals page and I'm not able to log in. Bottomline this app has always sucked and this recent update seemed to make things worst.
Bad!
by jacquisieras on 2017/09/19 19:17
My order says it's been shipped for about a week now and it still hasn't been delivered. Estimated delivery date was 9/15 and still nothing. Their warehouse is in L.A. which is where I'm from so I thought I would get my order fast like other websites but nope! Still waiting. Anytime now! Horrible service! I needed the outfit I ordered by 9/16 so I figured it was perfect timing when the estimated shipping said 9/15. Other fashion websites usually deliver on or before their estimated delay very date. I would think F21 being such a huge corporation would have better service.
Rating Trends
175,473,543,490,388,285,337,271,254,291,300,201,98,108,137,135,140,157,168,237,235,247,301,367,339,404,181,170,178,166,205,217,153,136,209,410,0,778,431,0,495,0,333,477,473,507,538,562,519,235,440,514,655,641,687,382,368,331,402,454,427,497,522,650,512,498,528,516,417,527,407,354,356,445,436,534,632,1168,2240,1468,1491,2210,575,87,133,134,234,197,171,315
All Versions
4.0
230,085 total
 5
193,671
 4
21,444
 3
7,387
 2
2,745
 1
4,838
Current Version (5.16.2)
5.0
202,475 total
 5
177,156
 4
16,943
 3
4,853
 2
1,177
 1
2,346
Version History
More...
Screenshots
Search Visibility
App name
Forever 21
Description
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE PROMOTIONS: Get exclusive access to sales and discounts first! - MANAGE YOU F21 CREDIT CARD ACCOUNT: You can now manage your Forever 21 Credit Card account on the Forever 21 app! - SHOP: Explore, browse, vertical swipe to more images, horizontal swipe to another product, and buy on the go! - SCAN & SHOP: Need another size? Looking for more info? Just scan an item’s barcode to get details, read reviews, and share your finds!
Rude
by Monn88 on 2019/12/11 20:50
They filled Bankrucpy and not refunding and not receiving items. DONT PURCHASE AT FOREVER 21 PEOPLE
Cart goes empty
by Callita85 on 2019/12/11 18:38
It’s frustrating to reopen app and the cart is empty. Items in cart should always be available even after taking a break.
The worse app ever
by Broomejames on 2019/12/11 18:22
Chat support does not work at all. This app is terrible!
😑
by 123breni on 2019/12/11 17:42
I’m a little annoyed. I ordered 11 days ago on this app. My order still shows up as “new”. Come on it been almost 2 weeks and it’s new?? It still hasn’t even been shipped and I still don’t have a shipping number. How much longer is it going to take? I was going to use some of that stuff for my birthday. And why does forever 21 keep sending me emails that they have sales if they can’t even get their older orders out in time at the moment? Makes no Sense..
About order
by cas26578 on 2019/12/11 14:50
I’m not sure if this forever 21 website is even real. I brought something online. There’s no way I can track my items. They give the order number when I check it just gave me the order information. When I called they told me the same thing everyday to wait for 24-48 hrs for my order to be process. I order my stuff since December 2rd. I don’t understand, there’s no where to contact them, they always say the close.
Cancellation notification
by f21cust on 2019/12/11 12:46
I’m so disappointed in the service. I had placed a Black Friday order and then received a cancellation email. This has happened twice!
Cancelled my order took my money
by kbs1993 on 2019/12/10 22:32
I placed a order waited about a week to check the status and tracking but never received a confirmation email. in the app it had my order number but then once I checked a few days later it was gone so I had no trace of my order at all but the money for my order was taken from my bank account. Two hours on hold with customer service and still haven’t resolved the issue it’s frustrating I’ll stick to shopping in stores if I ever shop at forever again.
Online shopping
by nadkdns on 2019/12/10 21:30
I was not aware of the refund until I called which is such bad service
Add and keep “view all” button
by arobin14 on 2019/12/10 19:00
Can you please add the view all button back to the plus size new arrivals? And keep it there?!
Terrible
by EM041115 on 2019/12/10 11:01
Never order from here either
No Help
by Lepie21 on 2019/12/10 02:40
I ordered something over a week ago. I have called, emailed and tried to chat with customer service because I have received no order confirmation. There has been no answer and I’ve tried four times. It’s like customer service does not exist
The app is amazing
by SUZIEQTU on 2019/12/10 02:05
I
Torn legging
by tornpants101 on 2019/12/09 23:54
I order a pair of leggings, and I received torn. I was very upset because I like shopping on forever 21, but can no longer trust the website
Lack
by echoparkman on 2019/12/09 17:31
It there is less stuff for men
Mrs Dot
by D Rubin on 2019/12/09 01:05
I ♥️ this site & store! Fun stuff @ reasonable $.
No option to return from app as of now. So inconvenient
by TheAltruistRahul on 2019/12/08 22:39
Cannot return from app
Forever 21 isn’t it
by dolan985 on 2019/12/08 15:46
They have cute clothes and good sales but they’re shipping... their shipping is the worsttt it take about a month to deliver to me and the package always seems to get lost like, hello? WAKE UP FOREVER21 deliver our packages we don’t want to wait a month and have it get lost!!!!! And it doesn’t even tell me when it’s coming now so idk if it’s on its way or lost. Forever 21 you need to step up your game because I don’t want to waste a month for a package! I also ordered before school like 2 weeks before and it came a whole week after school started! I wanted it for the first week of school and it came after... oml plz step up your game and deliver these dang packages on time!!!!!!😤
F21 IS SCAMMING PEOPLE
by MennaO777 on 2019/12/08 10:02
Forever 21 is sending tracking numbers and shipping emails without sending packages!!! You can go to “ontrac” the carrier they are using and track your number and you will see there this ...”The package data was sent to Ontrac on (the date) at (the time), but we have yet to receive the package from the shipper.” Also if you contact Ontrac they will confirm they are not sending packages to them to deliver. They are just giving us tracking numbers without sending ANYTHING!!!!!
When ordering
by !rfr! on 2019/12/08 07:00
I’m still waiting on my confirmation to come thru email they took my money but everytime u try to get a hold of them. There is no way to contact them. Very frustrating trying to get a hold of this forever 21 costumer service !!
I love forever 21
by ceja93 on 2019/12/07 20:56
I love forever 21 never disappoints!
Good job 👏🏻
by 9&994' on 2019/12/07 20:28
This app is the best thing in the world if u wanna get a good deal or if u just wanna buy stuff through ur phone 📱
Easy
by monjoe10 on 2019/12/07 19:19
Very easy and so helpful 💋
Poor service
by alish1234 on 2019/12/07 08:27
My order 93320439 has not arrived it’s been four days. Very bad service, I would like to cancel the order
Can’t find my order
by feliciabarptelus2 on 2019/12/06 18:23
I don’t know if it’s cause I made my order on Cuber Monday. But for some reason I can’t find my Order at all. & I’m trying to contact them & the Corporate Office is Closed ! Which impossible it’s 1pm. Am I the only one going through this. ?
WOW
by Mimke1 on 2019/12/06 16:54
The perks granted at Forever21 are the reason, and of course the stylish clothing, are a major reason I continue to shop here as opposed to competing retailers.
Happy client
by iggysmart on 2019/12/05 23:00
I’m so happy with forever 21 my third time ordering and second they send my dress with a hello fresh $80 gift card love it
Where’s my package ???
by Cari1212 on 2019/12/05 22:44
I got expedited shipping and it’s been 4 days still not here. Do better f21 :(
Pay on card
by code.prof on 2019/12/05 17:50
Sorry I have been having difficulty accessing my card balance and making payments on my card. Please advise.
New changes are terrible
by Amarie867 on 2019/12/05 04:32
I used to shop more on the app before the last update. Now I find it very annoying to use. I dislike how the description bar at the bottom blocks the picture of the item, I no longer can see the entire picture on my screen. I also miss how the categories were organized. I used to love browsing all new arrivals, now I have to select sub categories instead of just seeing everything. The app was better before the update.
Crashing
by adamdavee on 2019/12/05 03:10
Seriously can you fix your app in general , bcuz you just charged me and my order didnt get placed like my cart is really empty , no orders , plus t app keep crashing all the time
Bad customer service and app
by marce123457 on 2019/12/05 00:27
I mad a purchase and was confirmed after more than a day was cancelled when I called they said they dont know what happened and they can reordered. But they want me to pay the whole amount after said that I bought with a discount on cyber monday they said they can offer me a 10 percent discount! And they cant do nothing else so i had to pay 100 extra of course I said No. the girl hanged up the call, plus I was waiting for an hour online. At the end I didnt buy nothing.
Couldn’t order
by Vannah1111111 on 2019/12/04 23:26
I couldn’t order anything through the app or the website and then one of the shirts i wanted ended up going out of stock. The website ended up going down due to “technical difficulties”. This makes me not want to order anything from Forever 21 since right now I can’t do anything. Very upsetting! Update: unfortunately I couldn’t get the Black Friday offer but I did get a sale the next day when I could finally order. I’ve ordered my things and then I was considered about the shipping since I heard they are bad at that so I contacted them thru phone & email. They awesomely responded to my email with an update and a 20% off coupon that I will be using very soon.
Worst customer service
by jamie dykes on 2019/12/04 20:29
Took forever trying to get a hold of someone. The caller was very rude and impolite
Actually I’m trying to see my order status or chat for help no answer
by daglhas on 2019/12/04 18:00
Very bad
Worst Company Ever
by Linaz21 on 2019/12/04 13:40
If I could I would rate this app a zero!!!!!
Terrible customer service and faulty app
by TiffanyFraz on 2019/12/04 13:22
I had an entire cart of stuff for the 50% + 40% and then (of course) the app failed, and when I tried again this morning the promo was over and I couldn’t get the items at sale price. When I called they told me “I guess call back later cause the supervisor is busy.” Terrible customer service and an even worse app. How convenient it doesn’t work and now the promo is over. Absolutely ridiculous. Definitely lost my business. And we did a lot of shopping with this company.
Dope
by Elijah Muhammad Jr, CEO on 2019/12/04 04:59
Best app
Best way to shop Forever 21
by Kaliann4 on 2019/12/04 03:06
The store is so overwhelming in person so I downloaded the app. It makes shopping here so much more enjoyable.
Please change your app layout or edit it
by Arusart on 2019/12/04 01:49
I don’t like that I have to look at each category of clothings for new arrivals. I want to see everything that’s new. Not having to click one, scroll and look. Go back and repeat. I feel like I’m missing out a gem when I do that.
Horrible
by nismo1979 on 2019/12/03 22:43
I wish it was possible to leave zero stars. Customer service is useless. They hang up on you and they never call back. A so called “agent” hung up on me 3 times and never called back. They will probably say it’s a busy season but that is no excuse for hanging up on customers and never calling back.
shipping is terrible
by 74838zzz on 2019/12/03 12:57
I ordered a jumpsuit for my banquet and I chose the fastest shipping and it didn’t come in time.
Forever 21 Fan
by DimplePrincess on 2019/12/03 11:02
Jjsjdndndjnfnndnejjwj
Awesome! Even during Cyber Monday!
by jazzP99 on 2019/12/03 05:54
Using the app was so much easier and faster than ordering online. Love it and will continue to use it!!
Horrible
by _julxxx on 2019/12/03 05:24
The absolute worst!!! I downloaded this to buy some gift and on my bank account it shows I paid TWICE ! That is around 70 dollars wasted to get nothing. I am super angry and this is a total scam. Don’t even consider this......
Keeps canceling my order
by harrybaby on 2019/12/03 03:04
Your stupid app cancelled my order twice !! Not ordering from you! And it’s cyber Monday!
Love forever21
by Mrs.Murcia on 2019/12/03 02:38
Rather shop here than the store!
...
by karluuh on 2019/12/03 02:37
I can’t track my order and customer service is terrible
♥️
by gmulgado on 2019/12/02 22:46
Mi tienda favorita 😍
I did not receive my %15 off for the first time I downloaded the app
by trashviewer on 2019/12/02 17:41
Wow
AMAZING
by aeyaple on 2019/12/02 17:17
Easy to use saves all you info and is completely convenient
I checked the order and found it was cancelled
by Yyy.Carrie on 2019/12/02 16:27
They cancelled my order and didn't send me any emails. I tried to contact them. No one answered
User Friendly
by Minnie Mouse 1440 on 2019/12/02 15:47
By far one the easiest shopping apps I’ve ever used!
maryam
by Mnmcgurty on 2019/12/02 15:29
They dont help no one answers calls nothing
Sales
by niiips8 on 2019/12/02 15:26
Sales said everything that was discounted would get an additional 50 percent discount but i never got that discount. It appeared to only work for female clothes. I still bought my items because i passed up on similar items from different stores thinking o was going to get the better deal here..
Awesome
by KieLolooo on 2019/12/02 12:00
I love using the app! I only wish it had a “back button” when I want to shop & view my cart.
You look beautiful
by spotify rap on 2019/12/02 07:02
Thanks
Not a fan
by Tee raww on 2019/12/02 03:48
To remove sold out items or things you no longer want - you have to press the heck outta your screen for it to register, but we used to be able to swipe and delete. And we cant search all new arrivals, gotta go through each category individually. I’ll just use my cpu 😒
Perfecr
by Adri8043 on 2019/12/02 02:29
Perfect
Sizing always run small
by Renikisha on 2019/12/02 02:00
I wish you guys had a more variety in sizing like fashion nova
Horrible website! Super unfriendly
by Abc hasan on 2019/12/02 00:12
Went into a spiral of cancelled orders and reordering was a pain. Zero stars for the online chat for giving wrong information. Call center was closed on Black Friday ! My neice wanted to buy. Took 2 hours to order. Unselecting an item was a bigger pain. No wonder they are going down hill !
I want to like this app... but it crashes too often.
by #ILUHGOD on 2019/12/01 16:19
BBUT,
Needs more filter options
by kayG7 on 2019/12/01 15:57
The app should have more filters for the different categories to make it easier to shop. Color and price and size is not enough.
Garbage; keeps crashing
by tinyteapof on 2019/12/01 14:24
I can’t access my cart, my wishlist doesn’t load.
MY FAVORITE STORE
by shiekima on 2019/12/01 13:50
F21 has the best deals
It is not bad
by sexytan5 on 2019/12/01 13:37
It is more convenient
Slow
by kmurphs_13 on 2019/12/01 13:32
I love shopping on Forever 21 but the app is very slow and lagging all the time.
The app is great
by CLEW32922 on 2019/12/01 11:37
The app is very functional more than the the actual website
Aureliano
by Aureliano s lopez on 2019/12/01 07:59
Excelente pedido llegan perfecto tarda poquito pero seguro
Amazing shirts (I love the whole store)
by YourTypicalO on 2019/12/01 06:45
Loooovvveeeee their clothes but I wish their jeans didn’t shrink when you wash them but everything is a 10/10. I’m currently spending my paychecks back to back on shirts and jackets. I’m technically their model 😂
Amazing
by adrifreg on 2019/12/01 04:22
I love this store
Good deal, easy to navigate
by nicoladie on 2019/12/01 04:20
The app is easy to navigate except that it would be nice to have a forward button when one wants to revisit the same item after pressing the back button. There are some good deals to shop. Also, the save for later should have a “move back to cart” button rather than “add to cart”.
It’s good just wish it will save my cart when I exit the app
by Krissi Rozay on 2019/12/01 04:09
I previously had a problem online with the website. So I downloaded the app and it works better. The only thing is I wish it will save what’s in my cart when I exit out the app. It empties everything in my car so I’ll have to find it all over again. And the payment section (where you put your credit card info) can be a little more presentable.
Great Experience and Deals
by Rdnhxcvh on 2019/12/01 03:33
Forever 21 has always had great deals, love the stylish clothes. Really gives my style a pop.
Trouble buying on Black Friday
by LSPM19 on 2019/11/30 23:27
Tried buying some stuff on Black Friday and it wouldn’t work!! Had to pay more today for the same things and lost some items!! Very frustrating!
Works good
by gghyyrrff on 2019/11/30 23:08
Good
Patética app
by Lichis95 on 2019/11/30 21:50
Terrible, no sirve para nada.
Technical issues
by CCC9794 on 2019/11/30 21:00
I always have issues when they’re having a big sale so it will never allow me to have access to the sale but one sale is done it magically works. They need help with issues if their website/app constantly crashing
Slow service
by irirri on 2019/11/30 20:50
I had trouble adding items to my cart as it was really slow on the app.
Convenient
by Humuhumunukanukuapa on 2019/11/30 19:35
It makes it a lot easier to navigate the site and pay for F21 purchases and billing.
Customer Service
by DeeDiiee on 2019/11/30 18:16
Not only are they the worst! They can’t help you at all! Black Friday was yesterday! I’ve emailed them, called them countless of times because I have placed an order. By the time they authorize I can assure you Half the stuff will be gone! They are slow in response and the ones who handle the accounts and transactions are even slower. I was so excited for my purchases!!! I am hoping a lot that everything I’ve ordered will be there by the time they get their stuff together. Maybe by then I’ll switch the review.
My stuff gets canceled but it is in stock
by cc‼️❔ on 2019/11/30 17:55
I had bought a hat and some jewelry but it always got cancelled but it said it was in stockjewelry
Website and app glitch
by Egnsybatvahdvabwndh on 2019/11/30 17:39
I was trying to order online for Black Friday and the entire site was glitching and would not let me place my order. When contacting customer service, I got hung up on twice and was told “it is a natural occurrence to have some technical glitch” and “we usually have this issue during Black Friday”. The app was not working and would empty my cart when I tried to check out.
forever 21
by alexa.snchz on 2019/11/30 17:29
i love their app, it’s so organized and they’re always having such great sales. to top it off their clothes are amazing.
Best Store App
by lebellissima on 2019/11/30 17:16
So easy to use!
The app was down on Black Friday
by sd-cowan on 2019/11/30 14:14
I tried to shop on Black Friday but the site and app was down. I spent hours to shop and spent another hours trying to check out. Which I ended up giving up at the end. What a waste of time
App needs work
by Elgyn C on 2019/11/30 14:12
The app kept glitching out for the longest.
❤️💖💖❤️
by aaaasyyyytgddffii on 2019/11/30 13:43
I just love the store overall🤪🤪🤪🤪
Horrible
by Upset custormers on 2019/11/30 13:14
That app didn’t work. It was slow and glitch.
Forever 21 ❤️
by Jakeilah on 2019/11/30 12:38
i love it best clothing app ever
Canceled Orders
by bejekeosmcbdjekslnsdb on 2019/11/30 11:15
My orders have been canceled multiple times for no reason and it’s just frustrating. The app needs more bug fixes or something.
Crashed
by Mikalsma on 2019/11/30 10:43
Spent hrs trying to buy on Black Friday for the 40% off sale just for the site and app to crash and the sale go back to 30% off. I feel so played and this will be my last time buying from here.
Fix it please
by Thabdjahzgsjdbb on 2019/11/30 10:21
I like the app over all its pretty easy but I can’t seem to purchase anything using my forever 21 gift card on the app I keep putting in the card number and it says it’s not a valid forever 21 gift card like whatt?? And then I check my balance on the app and it says I have $25.00 dollars on that gift card like hello I want to shop and be able to buy something nice I see and it says the gift card number can’t go over 12 or 19 my gift card number is 16 numbers long and then I try to scan it and it doesn’t do anything at all but waste my time😔🤚
Awful app
by annoyedsonia on 2019/11/30 07:14
Tried resetting my password multiple times and the app didn't recognize me. I had to re add my items every time I exited the app. Way too time consuming.
Problemas
by Vanevane83 on 2019/11/30 06:35
Es funcional pero está presentando muchos errorer
Sometimes when I want to click something it says request timed out
by samantha1730 on 2019/11/30 06:31
There’s a lot of bugs I think they didn’t put enough effort into this app it be a whole tweak
Forever 21 bugs me a little
by iammichelle-n on 2019/11/30 06:13
I installed the app like all other people do, but I was just shopping an pd adding stuff to my cart when smth really weird happened. They said error or couldn’t reload and it took forever loading. Pls help fix it..
Bad service on Black Friday
by saf43 on 2019/11/30 06:11
Been trying to order stuff all day nothing but errors messages popping up!!! Yal need better connections or something it’s happening on iPhone on laptops!!! This store is the only store that’s causing problems all others store went threw fine🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️now the deals are off and I have to pay full price even tho I can’t get three to u all🤦🏾‍♀️🤦🏾‍♀️🤦🏾‍♀️
Awful.
by BetsyLaMae on 2019/11/30 06:09
Maybe it was because of Black Friday, idk. But I tried to check out the things I had in my shopping bag for 2.5 hours! It still won’t let me place my order so now my $73 order, is not almost $200. Totally bummed out. Not. Happy.
What A HASSLE
by Layla Kreed on 2019/11/30 05:57
It took my about a whole hour to simply check out, I kept having to refresh the page, outrageous.
Forever 21 app be LIT!!
by Drake.is.my.future.baby.daddy on 2018/07/12 17:50
I installed the app because I wanted the 20% discount. I saw other people getting upset that the 20% didn’t work mine did I think it’s User error lol. Anyways i finally downloaded the app and I didn’t know what I was missing! The find my style feature is FUEGO!🔥🔥🔥🔥I can narrow down what I’m looking for with tapping on the options. You know I be looking for those crop tops and bootay shorts lol it’s hella hot right now. Like 110 outside and I’m melting. But it was so easy to find a cute outfit without having to do the endless scroll. Ain’t no one got time for da!! Lol🤣 One thing is that the wish list has a limit of only 40 items? I mean come on brah? Do you even wish list brah? I know tons of me and my friends add items to the wish list and once there’s a sale BAM...add to cart. You know us millennials...we ain’t shopping till it goes on sale hahah! Come on Forever 21, you have to give us more than just 40 spots! Overall the app is easy to use and it’s easier to then going to the mall. Im hoping that they give more exclusive discounts for people using the app Cos then I’ll never delete it lol!!!
UI could use some work
by EbCai on 2019/09/14 23:54
I couldn’t find what I was looking for. I’m sure it exists! All I wanted to look at were the totes. But I scrolled aimlessly through Womens and seen a couple small backpacks before I gave up. A page for bags and accessories would’ve been perfect. Or even a search bar with the ability to search the entire site, or search the tab/current page would’ve been helpful! I even tried to filter by category and that didn’t help because the categories are the same as the original menu of options on the homepage. It’s very possible that I just wasn’t using the categories correctly. If that’s the case, if someone could tell me how to narrow my options to this extent I’d be grateful. Otherwise, this app isn’t really functional in my opinion. But again, from what I could see the catalog selection is nice. (And varies greatly!) But to scroll through the Womens and come across earrings and crop tops and a backpack and bengals and jumpsuits and beanie hats and necklaces and... phew! It was a tad bit overwhelming and a little disappointing because I’d been talking about finally having the time to go online and make a couple of purchases. (I looked forward to this one particularly the most because I’ve never personally shopped here for myself.) The selection is nice! The discounts are there! The items are endless! It’s a great app to start, definitely has potential!
Love the app but missing a few things
by Brit627 on 2018/06/25 07:16
App is really easy to use and never messes up on me. There are a few things that could change. The most annoying part is why aren’t there item measurements in the product information? I’m pretty sure there used to be and it was 1000 times easier to pick out my size. The only info is what size the model is wearing and that doesn’t help at all because all the models are all a size small. So really I’m just guessing at what size to get. Because I really do range from small to large in F21. Another thing, what is with the 5 word product reviews. How is “love it!” going to help me? F21 should have a word count minimum for customers leaving reviews. People please... when leaving a review anywhere— please state your height/weight and what size you ordered and if it fits. Even better is explaining how the fabric feels, how it washes, etc. Telling me “super cute” is not helping...AT ALL. Ok on to the app— it used to be easier to sort through categories. For example: jewelry—->earrings—->studs. But now I can’t even find “jewelry” section. It’s all under “accessories”. So that’s a bummer. I know it seems like I complained a lot but I really do love the app, fix these things and it’s 5 stars all the way!
Do not shop at F21 online/app
by Melissa9625 on 2019/11/13 17:37
I don’t know if this is because they are going out of business or what but I have never had an issue with shipping until now. I live in California, only a couple hours away from where forever 21 ships out their packages and I have always received them in a timely manner until I placed and order 11 days ago. I received an email the next day that it had shipped but the tracking information said that the carrier had yet to receive the package. After a week I contacted someone via chat and they said I should be receiving it in the next two days. Those two days come and go, still no package, still no update on my tracking. So I attempt to call customer support and it was an unbelievable hassle to even get a REAL PERSON on the line. Took me about 15-20 minutes, and a few transfers to finally reach someone. Only for them to tell me the time frame for them to figure out what happened to my package has expired and they are deeming it lost. It doesn’t make sense to me. It’s a joke. They said I will receive something in my email and I must fill it out and upon sending that back I will receive a refund because apparently they can’t just send me a new item. I’m so frustrated with this whole process. I have yet to receive a refund. I will never order from their app again. So, buyers beware.
Love The App! But...
by -Pitcher7- on 2019/03/01 00:48
Don’t get me wrong. This app is amazing. It’s so much easier to order from here, then to look online and find something you really want to buy, and go to the store just to find it it your location doesn’t have it! This app makes that problem disappear! But, i think it would be fantastic, if in the wishlist, you could rank the stuff you have in there. I personally like doing that sort of thing with wishlists because to me, it’s so much easier to organize what I want. My only suggestion for this app is to be able to rank items in your wishlist! That’s it! Other than that, this app is amazing!
Poor Service
by Snnssbbava on 2019/08/13 14:54
The website is overall easy to use but I was not happy at all with the shipping. I ordered a few items hoping that they would arrive before school starts so that I would have a few options when it came to choosing my outfit for the first day. I had a little over two weeks before school started so I went with the option for my clothes to arrive within 3-5 business days to avoid spending extra money. Well, my order status said that my package would arrive a few days before school starts even though that would take over five days. I was fine as long as I got my clothes before school. Then, the package was supposed to arrive today so I checked my order status just to see, but now the delivery date changed to the day that school starts. This is angering because not only did it take a lot longer than it was supposed to to deliver, but I won’t have my clothes in time for school. I would have just paid extra for two-day delivery if I had known it would have taken this long. I don’t know what needs to change but it would be convenient if the website put more realistic delivery times on their website. I love this store but I doubt I will order online again.
HORRIBLE Customer Service- NEVER ORDERING AGAIN
by Kristiauna's iPod on 2019/11/23 08:52
Absolutely unimpressed with Forever 21 and their customer serviced. I placed my first ever order with them for some final sale clearance items online. One of them was supposed to be high waisted leggings but instead they sent me the matching cropped hoodie and NOT the leggings. Also, the tags were missing. So I call customer service only to be told that I have to process my exchange through EMAIL, which is absolutely ridiculous. All I wanted was the correct item sent to me. So across multiple days I have an email conversation with customer service only to be left without a reply or solution for 2-3 days. I then call them again asking for a reply and was told that the phone team would “request a prepaid shipping label from the email team”. So I finally get my label and not only is it for a REFUND instead of the EXCHANGE I’ve been repeatedly asking for, their version of “prepaid” is that they take the shipping cost out of my refund. This was my first time buying anything from Forever21 and I will NEVER be buying from them again!!!!
Rating explained and Suggestions
by Second name was taken on 2019/01/05 07:44
Overall, the website is easy to manage. I liked the size guide and the scale on of it will fit right or loose. Those were a HUGE help in deciding sizes! I also appreciated the photos from multiple sides and angles. It helped me make many decisions on whether to buy an item or not. I will say that the 30% off was nice, but confusing. I thought it applied to all items, but it did not. It was a bit unclear. Also, I had to scroll through all of the merchandise to find shoes, jackets, other specific things. I realize that could be a way to get people to shop more, but it was frustrating. I ended up just leaving the page entirely and using the search bar. Perhaps adding a searching engine within the 30% off page would help with that since there were a variety of items. Overall, I am pleased.
Horrible Service
by ANNDJDJEHTJJCJDJDJDJJDHD on 2019/04/10 14:17
I was told that it takes 24 hours to receive a shipping confirmation, and it takes 5-10 business days to arrive. Ordered my items on April 5th which is a Wednesday (not a holiday or a weekend), didn’t receive shipping confirmation for THREE days. I needed these clothes for a dance that was two weeks before I ordered them so I figured I have plenty of time to order them, receive them and adjust them in anyway before my dance. It’s been SIX days since I received shipping confirmation and still no movement on my package. I email Forever 21 twice and I never received anything back. My dance is in three days and I have to go spend more money to find an outfit similar to what I was going the wear. Thanks a lot Forever 21, I will never buy from you again. Will be immediately returning my items when I receive them because I’ll already have them and I will have given my money to a different company that didn’t screw me over.
❤️Just needs improvement
by bæìłęÿ on 2019/05/10 01:47
The app is so easy to use and I have bought multiple things from it and I could easily track my package. I love this app and I love the style finder feature I just wish on the style finder category you could add swimsuits...that would be so great. Also, for reviews I very much think that y’all should let us put pictures on the reviews because then we can see what the outfit looks like in real life and not just see what people have to say about it so we can actually see it. That’s just a suggestion...also I would really like it if you could add a feature “shop the look” and find the other things the model is wearing. Because sometimes I’m scrolling through clothes and I see something I like but it’s not the thing being sold so that would be great. But otherwise I LOVE this shop and app... I very much recommend💞
So sad
by SaintPetrova on 2019/07/09 18:06
I have loved shopping at Forever 21. That have good clothes and always something new. When I downloaded the app and placed an order. Well after putting in the shipping address I apparently forgot to put in my townhouse number. So the package was sent back to its Warehouse. When I called to ask about my package the explained that the shipping address wasn’t complete so it was sent back, and upon arrival I would receive an email asking my if I would like it shipped back to me at an extra charge of $5 or if I would like my money refunded. I still haven’t received my email and that was over 2 weeks ago. I called again today and they gave me the exact same speech of when it’s arrived at the warehouse I will receive an email. That my package is still in transit. My package didn’t even have an estimated time of 2 weeks to be delivered originally so obviously the warehouse is not going to be 2 weeks away. I’m just upset about what I perceive to be the lack of organization.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
50% off notification failure
by marajuice on 2018/08/27 16:43
Hi! The app is great. Love that I can look up items online from the store. My review is 3 stars because of an issue I experienced with a notification and the resulting customer service experience. Saturday morning I got an F21 notification from the app saying “you know the deal 50% off today only” or something along those lines. I tapped the notification and it opened the app and the app errors out. I don’t remember the exact error message. Then I reloaded the app. But I couldn’t find anywhere anything that was related to 50% off. I wanted to know if it was possible to get some clarification as I’d love 50% off on some items I was looking at, so I messaged customer service. All they told me was that they couldn’t issue ‘non-existent’ promotions e.e Anyhow hoping reporting this issue will help y’all out w preventing issues like this.
Annoyed!
by Yaya-24 on 2019/04/17 03:15
1st of all when I’m scrolling through the products I noticed that they are duplicated multiple time which is frustrating because I keep seeing the same product over and over again. Second of all why do you promote a certain type of style of it sold out or out of stock? Why even bother to hyped people up when you aren’t even selling the product. Third of all, on the website it promotes you can use two promo codes at the same time, but when you try and do it on the app or even on the website it does not allow it, that’s false advertisement! Finally you promote Afterpay but on the app is does not give you that option! So inconvenient when I’m trying to do a large purchase. One more thing, it is not fair when I have something in the cart that I want to purchase but once I am inputting my information you then sell out! Within seconds of me inputting my information then I can’t purchase it it really annoying!
Poor service
by Shohreh79 on 2019/11/04 22:04
I ordered three items, I got the email that said delivered but I never received my items. F21 told me to call the delivery service they use and I did. After the delivery service did the investigation they said F21 needs to file a claim to proceed. I called them F21 said since I did not put my apt number on the summary report they couldn’t do anything since the package was delivered at the correct place. I told her I ordered through my app which does have my whole address I thought it would generate at check out. Jess the girl I talked to wasn’t budging kept saying the same thing. I asked to speak to a supervisor after being on hold she said she couldn’t talk to me because she she was busy with someone else. They don’t want to help me file a claim but yet they still want to charge me for the items. By far the worst customer service I have ever had!!! Maybe this is why you guys are going bankrupt I can see why. Will never shop here again.
Disappointed
by RaeChanel on 2019/03/13 01:37
Originally I was IN LOVE with this app and gave it 5 stars. But then the app had to go and get all stupid on me. Let’s start with the fact that you can no longer track your order or see when it’s expected to arrive from the order history. I have to open the confirmation email and hit the link to track my order from there. And then when I do that, and type in my email and order number, it tells me absolutely nothing! NADA! Not only does it not show me ANY tracking information, but it doesn’t even tell me when my package is expected to arrive. And to make matters worse, this is the LONGEST it has ever taken for my order to arrive from forever 21! I placed this order 9 days ago! One time I placed an order and no bs, it came 2 days after it shipped! With standard shipping! What happened??
Don’t Buy
by Screw yall ! on 2019/03/06 04:02
I’m a college student in need of new clothes, so i knew i was coming home for Mardi Gras break . So i ordered February 19th the break started on March 4th-6th. First the EDT ( estimated delivery time) was March 1st so i said okay that’s cool i’ll still be home . Then it changed to March 4th so i said ughhhh ok. I went back on the app and noticed it changed to March 6th ! the day I leaveeee! And USPS truck doesn’t deliver till around 6pm ! i leave at 10 am ! this is a huge inconvenience on my part & i expected better from a well known brand . I WILL NEVER SHOP W YOU GUYS AGAIN, & this app will be deleted once i review my order ! GUYS THE LOSE PACKAGES AMD LIE ABOUT DELIVERY DATES. first of all i’m aware the warehouse is in LA, my package then traveled from there to AZ , to TX then to TENNESSEE ! WHAT THE ACTUAL FUC* if i live in louisiana why did my package didn’t just go from texas to MS? then after TN it finally reached MS and now in LA. if my package wouldn’t have went where it wasn’t supposed to go , i would’ve had it on time.
Plus Size
by SarahMia18 on 2019/02/14 19:36
I love Forever21 but there’s multiple problems I’ve found with the app and site. When hitting ‘Refine by’ on sections such as special holidays/occasions, it only shows XS-XL even if it shows plus size items which makes it harder to comb through and see what is possible for me to wear. Even IN the Plus Size section, you can only refine by styles from XS-XL, which will show zero options if you click on one of the sizes. There is very limited selection when it comes to Plus Size, and the amount of styles sold in Plus Size are not even close to the amount sold in regular sizes. When the Retro/80s-90s styles came out, I was very excited, but it seemed to only include regular siEs. This seems like a huge mistake by the company because all the plus size women I know swear by F21 and we give them a lot of business.
please fix!!
by autumnlove328 on 2017/11/27 20:49
This app has been giving me several problems. First of all, their restock updates are very inaccurate. I put my email on a list for a pair of sold out boots so I can get an email if they ever come back in stock in my size. I get an email two minutes later saying the boots are restocked and when I checked they still didn’t have my size! Super annoying! Another thing getting on my nerves is that I am constantly being signed out of my account. I clicked on my wishlist and when I did it said I had to sign in to see it, so I did. Right after I signed in and clicked on my wishlist again I HAD TO SIGN IN AGAIN. Then I clicked on my cart to checkout, all the items I wanted were gone. I had to sign in to get them back. I had to sign in SEVERAL times. This is very frustrating and I am on the verge of deleting this app. It’s a shame because I love shopping at Forever 21, especially online. Fix the app.
Cart count went from 29 to 27, right before my eyes. Why?
by F21shopaholic on 2019/07/10 21:23
I had a feeling that some items in my cart were being deleted, and this little “glitch” or whatever just proved me right. I had 29 items in my cart, I added a dress to the cart to a total of 30 items, but suddenly my item count dropped down to 27. Went to the cart and it showed an alert asking me to remove some sold out items, like they always do for cart items no longer in stock, of which there were two, but that’s not the issue. It appears that some of the first items I placed in my cart are no longer there, the only item that I specifically remember that WAS there that no longer is, is a black dress. I didn’t remove it, so where did it go? Where are the many other items that I spent a LONG time looking for..? I’ve suspected this was happening for a while, I wouldn’t be surprised if this happened 15 times now. If they became sold out, why not ask me to remove them? Can F21 explain to me the reason why my item count went from 29 to 27 when it should have been 30? I’m really upset about this, F21 is the only first hand clothing store that I shop at and have been doing so for over five years. I feel cheated honestly, I don’t even know what else to say.
Worse customer service ever!
by RebeccaTheresa on 2019/05/26 19:10
I recently ordered clothes using the app. As I got to check out, a promotion popped up saying if I spent a few more dollars I would qualify for free express shipping. So I decided to go for it. My package was estimated to arrive yesterday, 3 days after I placed the order. It did not. I check the delivery status today and there is no information available. I called to get clarity and the customer service rep tells me it's my fault because I didn't select the right shipping option. When I explained that I selected the only free shipping options available and assumed they would upgrade it to express (as there was no directives on how to actually get the free express shipping) He reiterates that it's my fault and thatI should've called. No apology. No empathy. Just "Oops. Your bad. It'll be there within 10 business days" I had never encountered a more careless attitude in my life. I'm so disappointed!
Wrong Item
by Shanelly-nelli on 2019/09/30 00:22
I purchase a black gown in a size 1x about a week ago. The package came a couple days late then stated. When I opened the package it was a black shirt in a 3x. I immediately contact Forever21, however, they gave me the runaround. They stated I had to take a picture of the item then wait a couple of days from a response. I asked can they send out the same item I purchased next day and the first representative stated NO they can not assist me that why, so I have to wait for a response from them. I asked for a supervisor, the representative hung up. I proceeded to call back another representative she stated she could not assist me neither. I proceeded to request to speak to a supervisor I was on hold for 10 minutes then transferred to a supervisor. The phone rang like 20 times and then the call was disconnected on there behalf. I am so disappointed because I need my dress in 5 days.
Love this store!
by Hola baby Bebe baby on 2019/06/03 01:37
This amazing store has everything someone could possible want! I wanted to step up my style this year and f21 was the perfect place to shop! Not only is their clothes good quality, but they have such affordable prices! I love this store and I can’t wait to shop for my summer wardrobe, because they have everything! The best feeling is when you come home, and I see a forever 21 package at your doorstep! Am I right or am I right? I just made an order that had a lot of exciting items, and I can’t wait to see the bag on my doorstep!🤪5 stars!! Forever 21 is my favorite place to shop of all time!🤩
Couldn’t order
by Vannah1111111 on 2019/12/04 23:26
I couldn’t order anything through the app or the website and then one of the shirts i wanted ended up going out of stock. The website ended up going down due to “technical difficulties”. This makes me not want to order anything from Forever 21 since right now I can’t do anything. Very upsetting! Update: unfortunately I couldn’t get the Black Friday offer but I did get a sale the next day when I could finally order. I’ve ordered my things and then I was considered about the shipping since I heard they are bad at that so I contacted them thru phone & email. They awesomely responded to my email with an update and a 20% off coupon that I will be using very soon.
App has potential
by anissadowl on 2019/03/21 05:27
Forever21 is my number one favorite store to purchase clothing & accessories from. I love the comfort of being able to purchase items online and through the app. Ever since I’ve gotten the F21 app, I ALWAYS find myself having to reopen the app every time I go in because it either glitches or doesn’t load which irritates me but because I love F21 - I don’t mind doing it because I wanna go shopping but I really hope this gets fixed. Lastly, please include more photos of inventory that is posted so customers have a better understanding of what they are purchasing. Otherwise, this company is great and I have never had a problem with my shipments after purchasing 20 millions things from the store. Keep it up guys!
Cancelled order twice
by Nayiz0310 on 2019/07/15 20:42
So my order was canceled twice because it couldn’t confirm the billing address. I was sure I had updated all my information but let it slide the first time however the second time I called in the order and made sure the billing info was updated with customer service and she still placed it wrong and again it was canceled. So not only did I lose out in the sale I lost items as well. I call in on Saturday during business hours and they said their closed when specifically they state they are open Saturdays.
Tricked!!!
by Ambyrdenise on 2018/09/05 01:42
I went into F21 last weekend to get some shirts for school. I tried them on, I didnt like they way the fit. I put them back and saw some other things I liked. I get to the register to purchase my items. The girl at the register asked me if I wanted to sign up for a REWARD CARD to get 20% off my purchase. I said yes, thinking it’s a REWARDS CARD! I’m putting in information and after it’s already being processed it says CREDIT CARD! I asked the girl is this a credit card and she said yea but you can cancel it after if you don’t want it. What?! I didnt want a credit card to begin with, I wanted a REWARDS CARD. Now F21 ran my credit for a card that I didn’t want to begin with. Now I’m stuck with a unnecessary credit card for a place I rarely shop at. I would cancel the card but that would hurt my credit as well. Thank you F21 for misleading me.
Shipping
by tmyrick$99 on 2019/07/26 14:38
I don’t receive any emails confirming my orders I can’t even check the tracker for my orders. I have order from this app several times and all the three times I have ordered I never gotten an email confirming anything and one time I even got my clothes put back bc I never knew they came in so I wasted like $30 for that. And I had a wedding to go to thinking my clothes would be her by now the wedding was yesterday and I ordered two days before the wedding and no show I look on the track your order and it kept saying it was ready but nothing ever came in it’s been four days now and I paid for the extra shipping so for the two things I got that would have came to like 40$ now came to $70 bc I paid extra shipping so it could get here on time and it never did so I’m mad. $70 is a lot for something that never came in.
Should restock on sizes
by 💗2DANCE on 2017/10/19 12:17
I shop here all the time!! I find that it’s easier to find what you want on the actual website than the store. So I tend to get more stuff online. The sizes are accurate. However the one complaint I have is that they never restock their items when theirs no more sizes. I was looking at these two bodysuits and they’ve been out of stock in my size for about two months and their on my wishlist so that I get an email when they come back but haven’t been, oh well. But the good thing is that they have a lot of similar ones to it. Overall a great website and store, with the cutest and affordable things ever.
Forever 21 Hacked
by Arielbeeeee on 2018/01/10 13:33
My account got hacked recently, not even sure how. Checked My Forever 21 app on my account noticed things in my cart that shouldn’t be, than an address from Miami that isn’t mine when I live here in Houston. My email was off by 2 numbers which also was not mine and I could not change that problem since Forever 21 can’t change emails online yet. Also my Forever 21 credit card was on that account so I had to call customer service and changed everything. Strange thing is even with this hacked problem and my password changing, with not even the accurate email the app still worked with my false hacked information with the Touch ID. PLEASE FIX THIS PROBLEM FOR OTHERS THAT HAVE THE SAME ISSUE PLEASE. FIX YOUR FAULTY SECURITY ERRORS!! ALSO ADD MORE NUMBERS TO THE WISHLIST!
A great app!
by Gabriella the nub on 2019/04/17 04:01
I love shopping on the Forever 21 app! I do have some suggestions that I’ve picked up on by constantly using the app the shop: - whatever item of clothing you click on, if the model is wearing something else to also have a button to press and see those products (I’ve tried with many different shirts I wanted to buy but I couldn’t find them because there wasn’t a way that I could click on that top from the skirt or whatever I was looking at) - I think maybe there should be a gold member status that after you buy some many things from Forever 21 using the app that you get free shipping!
Recommendations
by Frannnn888 on 2019/02/09 22:49
A lot more people are buying online nowadays, so I think a top priority for stores, especially ones that target this young age group, should really work hard to make sure their shopping app or website is up to par. First off, I feel like the website and app are just really messy and loaded with information. The home page should be simple and not so overwhelming. As for the actual items; When I looked up something, several products that looks almost the exact same cake up. And I’m wondering if they are actually the same, just differently priced. Somebody needs to organize that and get rid of all the duplicates. Just trying to be helpful, not mean!! :)
Not so happy with online packages
by yackie R on 2019/09/09 13:28
Everything about they clothes and everything they have I love the only problem I have with them is that when I have made orders online I never get everything that I order there’s always 2 to 3 things missing and when I call them they act stupid and they don’t even wanna return the money and talking about they want to do an investigation and this and that I don’t really recommend you to buy stuff online as big orders I learn my lesson the hard way it happened to me three times already hope this helps other people from making the same mistake I did !!
I like the app but...
by Esparza Princess on 2019/06/03 12:53
I love the app for fast checkout and easy access to my order history to see what I’ve bought and haven’t so I won’t buy it again, however I hate that the app doesn’t have all the tabs and drop down functions the website does. I’m a plus size so I often miss out on really good items. I usually go to a wait list. On the website they have the “back in stock” tab under plus size but not on the app. Also the website gives you more options. Like price range, color, etc. the app simply doesn’t. It offers things like “low to high” “high to low”. The app is great for what it does but lacks the potential it can have in the future.
Not Impressed
by PollyPocket25 on 2019/09/21 13:34
Downloaded app recently and so far it’s been working fine my issue is with forever 21 company policies. They sent me the wrong color top. So I call. I get told I have to email pics to prove it then it will get approved (still waiting) then I’ll have to send the top back and Once they receive it I’ll get a refund ARE YOU KIDDING ME??? You all messed up and I have to deal with all this BS. As for actually getting the top I want well I have to reorder it and will they honor the price I purchased it at (was on sale price went back up) absolutely not!!!!! WOW. Just WOW. You better believe I am livid and I will be deleting the app and no longer shopping there. I see them going bankrupt next - clearly they can’t even afford to keep their customers happy but sending them a $15 shirt they messed up on. SMH. Bye Felicia!!!
Amazing app
by mari311y on 2019/06/03 02:21
I love this app! This app has amazing sales and gives you promo codes to make your purchase even cheaper with out you making your first purchase! One thing that I don’t like about the shipping is that the free shipping has to be pick up in stores. Other than that, that’s the only thing I would change because I don’t have time to pick my package at a store. I truly recommend this app. Their clothes is good quality, very stylish, and very cheap! Thank you Forever 21 for making my life better.
Very disappointing
by jr45267 on 2018/08/03 13:29
I am very displeased I placed an order on Tuesday July 17 and paid for express shipping I call 3 times to verify the package would arrive on tome and was told it would my trip will be delayed by 4 1/2 hours because the package is a day late and then some. I then called to make sure I’d be reimbursed for the fee to express shipping and was told someone would be in touch with me and I still haven’t heard from anyone and haven’t been refunded yet, this is ridiculous. I don’t understand why your company would offer an option for next day shipping if it couldn’t guarantee it. I’d like to speak with someone about not only refunding the cost for the express shipping but for something that will make me want to come back to your establishment I spent $317,83 with your company and I feel lied to and unappreciated.
Avoid app/online order
by The Radical Cleric on 2018/03/27 21:15
Worst customer service for online/app purchase. Be extremely careful!!! Many items are not forever21 brands, which means you will be charged a hefty shipping fee for returning those non-forever21 items. They won’t reply to your email, won’t allow you to speak to a supervisor. When I requested to speak to a manager, I was simply told no supervisor has time and didn’t offer to call me back or put me on hold if I wish to wait. The entire customer service team wanted avoid talking to me and offer adequate service. Don’t be trapped!!! Go to a store to purchase! In modern high tech days, it’s sad to see when all other online retailers are doing quite well, forever21 is still forever behind the technology era! What an irony. A company that refuses to grow up!
So sad
by yackie7 on 2018/12/21 03:19
When I downloaded this app I didn’t read the comments and Now I regret my self for shopping in this app. I’m so sad because I make an order on November and I been patient waiting for my package with out knowing that they didn’t put the home number on the package so they send me to my postal office and they didn’t knew where my package. I have be doing everything and calling everywhere because I don’t want to lost my package and all clothes I buy and so disagree that they say that they don’t have none to do with lost or problems with delivery when they don’t put the right information.I went on internet and I fixed the address but they haven’t delivered nothing. This’s a really bad experience for me I would never shop on this app or online on forever 21
Needs Another Update
by Medish on 2017/09/06 15:28
I use this app all the time & it never crashes, orders are placed accurately, & it's very easy to navigate, or it WAS. Since the new update I can no longer narrow down what I'm looking for into specific types of clothing without using the search bar. In the past, if I was looking for joggers I could click bottoms & then click it again & a drop down would appear with all different bottom options; jeans, sweatpants, shorts, etc. Now I have to use the search bar, which doesn't always give accurate results. This small detail made a big difference in how I shopped using the app so please bring it back!
First and last time
by TeamAlaya on 2018/11/19 17:21
App setup is complicated to navigate through compared to other store apps. The discount offers aren’t easy to apply to me it appears they design it that way intentionally hoping you fail to apply it correctly at checkout and hope that you don’t notice. It may not be intentional but that’s just how I feel. This is my first and last online order from now on I’ll shop at the store. On a good note the representative I spoke to about this was very helpful, thorough and polite.
Need to have a better sort function
by ElBellious on 2019/04/04 14:15
Love to shop online, but all the sales items have limited sort function. We need you guys to give us “sort” functions just like the non sale items so I don’t have to go thru THOUSANDS of dresses. It should have the option of style and occasion, length and etc.. I believe Forever 21 is purposely NOT providing these functions so that customers need to go through every single sale items. This is not ok. Because if I couldn’t find what I want after a few pages, I simply quit! You not gonna get my business anyway!
Forever 21 isn’t it
by dolan985 on 2019/12/08 15:46
They have cute clothes and good sales but they’re shipping... their shipping is the worsttt it take about a month to deliver to me and the package always seems to get lost like, hello? WAKE UP FOREVER21 deliver our packages we don’t want to wait a month and have it get lost!!!!! And it doesn’t even tell me when it’s coming now so idk if it’s on its way or lost. Forever 21 you need to step up your game because I don’t want to waste a month for a package! I also ordered before school like 2 weeks before and it came a whole week after school started! I wanted it for the first week of school and it came after... oml plz step up your game and deliver these dang packages on time!!!!!!😤
I like the Clothes but NOT the customer service
by Critic 2.0 on 2019/07/20 00:35
When I was shopping online on the app, I decided I wanted to buy a two-piece top and shorts set for about $13. When it arrived I only got the upper half of it for the same price. When I called customer service, instead of giving me the bottom pair of it, they told me to return the entire thing and just gave me a shipping label for free returns. HOWEVER. I asked multiple times if I could just have the shorts and I was denied. Weeks went by and I never got any sort of shipping label or confirmation to return my top. I ended up just throwing away my order number and keeping the shirt that I rarely wear now because it doesn’t match what I own already. I would love some explanation or compensation!
Love the app
by CassieV95 on 2019/01/08 21:57
I think it’s great and handy even if you prefer to shop in store. Some suggestions I have to make the app better is a better “complete the look” section. I can’t tell you how many times I could only find parts of outfits and have to go elsewhere to find similar things to achieve that outfit goal. And my other suggestion would be to allow a photo review to give the online shopper a better idea of what the outfit looks like on different body types.
Efficient Way to Shop
by The Grand Saver on 2019/09/22 13:20
This is definitely a “Great” app; for it notifies you of the amazing deals and savings. It also give you options to place item(s) on a “Wish List” or “Save for Later.” Your able to view others comments about the interested item(s) before making a final decision. But there one reason it lost one star from me and that because I had to play “Remove Items” from the cart game to figure out the sold out item, which became frustrating due to the fact that I had thirty- six (36) items in my cart.
Worst App Ever!
by Tee & Ko. on 2018/07/14 13:33
All the things I hate about this app: 1) it crashes all the time 2) when you click on the "bag" icon it just keeps saying "hold tight" then after holding tight it displays a blank screen and I can't complete my purchase 3) unable to quickly add items to my favorites list by clicking the heart. In fact there seems to be no favorites anymore. 4) when scrolling through items and I click on one to view it and then I go back to the item list it puts me back to the first item at the beginning of the page then I have to scroll all the way down to where I left off. 5) when adding items to my cart and viewing from the check out page I don't have the option to click on a item to review it again before purchasing. 5) can't zoom in on a item 6) no color names for items that come in various color choices. 7) log screen doesn't work. When you try to log in it brings up the deals page and I'm not able to log in. Bottomline this app has always sucked and this recent update seemed to make things worst.
Bad!
by jacquisieras on 2017/09/19 19:17
My order says it's been shipped for about a week now and it still hasn't been delivered. Estimated delivery date was 9/15 and still nothing. Their warehouse is in L.A. which is where I'm from so I thought I would get my order fast like other websites but nope! Still waiting. Anytime now! Horrible service! I needed the outfit I ordered by 9/16 so I figured it was perfect timing when the estimated shipping said 9/15. Other fashion websites usually deliver on or before their estimated delay very date. I would think F21 being such a huge corporation would have better service.
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All Versions
4.0
230,085 total
 5
193,671
 4
21,444
 3
7,387
 2
2,745
 1
4,838
Current Version (5.16.2)
5.0
202,475 total
 5
177,156
 4
16,943
 3
4,853
 2
1,177
 1
2,346
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