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App name
ParkMobile - Find Parking
Description
With over 17 million users, ParkMobile is a smarter way to park. Easily pay for street, lot, or garage parking right from your mobile device. You can also reserve parking ahead of time near garages and stadiums across the country. ParkMobile is available in over 350 cities including New York, San Francisco, Washington, DC, Atlanta, Chicago, Miami, New Orleans, Dallas, St. Louis, Minneapolis, Pittsburgh and Philadelphia. Why Use ParkMobile? • Skip the meter and easily pay for parking right on your mobile device • Extend your parking time remotely from the app • Get alerts so you know when your parking session is going to expire • Reserve parking spots in garages ahead of time to save up to 50% off drive-up rates • Find areas of the city where there is available parking and avoid areas where there’s no parking • Available in more than 3,000 locations coast-to-coast including stadiums, airports, universities and more. How It Works: • Streets, Lots, and Garages: Enter the zone number on the posted signs in your area. Select the amount of time you want to park, and start your session. Extend time in the app if you are running late. • Parking Reservations: Search for where you want to park and select the specific parking facility. Choose the date/time and complete your reservation. Follow the instructions in your confirmation to redeem at the parking facility. App Features: • Customizable notifications delivered via email, text and/or app • Save your favorite parking locations for next time • Store up to five cars in your account • “Find my car” feature directs you back to the location where you parked • Turn-by-turn directions to the parking garage where you reserved your spot • Multiple payment methods available including ApplePay, PayPal, VisaCheckout, MasterPass, ChasePay and most major credit cards • Parking Availability feature shows streets with open parking spots in your area Looking for Help? At ParkMobile, we’re serious about customer service. We process over 250,000 parking transactions every day and we know that every now and then, something might go wrong. If you have an issue, we will do everything we can to make it right. Our customer service is available 24/7/365. If you need help, here’s how to get in touch with us: Web: https://parkmobile.io Online Help Center: https://support.parkmobile.io Video Tutorials: https://www.youtube.com/playlist?list=PLkFsfUAHrnUc5jOm9XtjOmmJQt4YTTCyA Twitter: https://twitter.com/ParkMobile Facebook: https://www.facebook.com/ParkMobile Thanks for downloading the ParkMobile app and discovering a smarter way to park.
Doesn’t inform you well
by Deserae(Dez) on 2020/06/03 21:58
This app doesn’t let me add time to the parking spot or let me know if the place I have parked is a loading zone so that would be the reason that I will not be able to add time.
Great App
by JS in DC on 2020/06/03 18:43
Great app - easy to use and the most common parking app in DC. A must for urban parking.
Atl
by Hot Fitz on 2020/06/02 17:58
Great ap to use
Great Parking App
by Alimimi on 2020/06/02 16:22
Bye bye tickets and paper receipts very user friendly app
Time limits.
by Kb2141 on 2020/06/01 19:44
You should offer less than a 1 hr minimum!
Made me pay for the full day
by skyfirerev on 2020/06/01 17:45
I downloaded the app and only needed to pay for about two hours of parking but the app would not modify the total time so it made me pay a ridiculous amount for nine hours of parking.
Excellent app.
by Maffero 100% on 2020/05/31 16:00
Excellent app, easy and safe!!!!
Horrible user interface
by Angry Man Too on 2020/05/31 02:03
This is the worst app I have ever used, I spent time setting it up with a credit card as my default, went to park, it took the money from Paypal, meaning my checking account. It won’t let me remove paypal so I am going to get rid of that account and also not park in the town where this happened. It never behaves the same way twice, it’s like it’s designed to have people get tickets, the developer must be getting kickbacks from the cities that require it for collecting money and having people get tickets. Horrible.
Government enabled garbage
by BambinoBoi on 2020/05/31 00:10
Insanely buggy, terrible UX
Too expensive
by Brinaellas on 2020/05/30 22:36
This parking lot was way too expensive for 2 hours and we ended up having to leave early because the protest was becoming violent and scary.
Changing my info
by Odessa550 on 2020/05/30 22:27
I had to change my method of payment, but I couldn’t just add my debit card or delete the old. I had to sign into PayPal which I haven’t used in years which took at least 10 minutes because I had to update everything in PayPal just to use the same debit card that I wanted to use in the first place without having to go through PayPal. It just was a big wasted of my time jumping through online “hoops” that were very unnecessary. It could have been a lot easier just to pay for parking!
Can’t add credit card?
by DP1607 on 2020/05/30 16:44
When did that happen?
Parking time I correct
by Rockonz12278 on 2020/05/30 16:15
The time on the sign says 2 hrs Monday thru Friday and 3 on saturdays. Why does the parkmobile only come up as 1 hr.
Thats Not Fair
by Kufa on 2020/05/29 15:57
It’s not fair when you only need A 15 minute park n have to pay for an hour!!! What a rip off!!!!!!
I wish I could give 0 stars!!!!!
by cb154 on 2020/05/29 05:03
I am in an unfamiliar city, and I thought I would be able to rely on the app’s “find my car” feature to help me get back to my car, but NOPE!! It directed me to the completely wrong location. The customer service chat was also completely unhelpful. Two thumbs down for ruining my night!!!
Great App
by Darwinini01 on 2020/05/27 15:18
The App is great but the payment setup process is a little cumbersome
Never works
by Mable Smith on 2020/05/26 17:49
You can’t change the card in the app
Min increment
by greenwich town on 2020/05/26 16:53
Doesn’t make sense to not allow less than 1 hour increment when I can buy in less increments with quarters
Horrible and confusing
by parking in dc on 2020/05/24 22:57
Can’t find what zone I’m in.
Charge the time we park
by pbeldio on 2020/05/23 13:48
Unlike other apps, we are charged a preset amount instead of the exact time one parks.
Parking ticket
by Buck_Buster on 2020/05/22 20:35
Received a parking violation for expired meter during the time paid through the Parkmobile app. Parkmobile needs a better way to communicate with parking enforcement and updating the parking meters.
Great app!
by 1Dados on 2020/05/22 19:02
I’ve been really happy with this app! Parking is so much easier now
Great App. Easy to use
by GHH-t on 2020/05/22 15:30
Simple to use
Easy App
by Chris King S on 2020/05/22 13:15
Super easy to set up!!!!
Wrongfully Charged
by CeeJanes05 on 2020/05/21 16:21
I have just been charged for parking in Washington and I’m in Tennessee.
Convenient
by izzyreusens on 2020/05/20 22:46
I love this parking system. We can pay on the app and extend our parking stay from our phone. No rushing to the machine to put more money. My husband and I love it!! Thank you!
Very helpful
by zenfanny on 2020/05/20 19:14
I
Awareness
by Showless on 2020/05/20 16:48
This APP should be promoted to the masses encouraging people to download Park Mobile and preload license plate and credit card numbers. Park Mobile needs an ad campaign to travelers and frequent drivers.
Doesn’t except Apple Pay
by chffdhhfd on 2020/05/19 21:46
Or AmEx
Parking Payment Didn’t Save
by JeffBlueashell on 2020/05/18 17:48
I attempted to make payment about an hour ago. Instead of registering it took me to a site to ask me if I had already paid. I touched no and my payment never registered.
👍🏽✅✅
by chicomadent on 2020/05/18 11:11
Your parking attendant was great 👍🏽
Nice app
by Leisha12 on 2020/05/15 17:46
Very conveniently
Totally dysfunctional piece of junk service
by cghiutrukbddhjgffjg on 2020/05/13 19:38
Application is Missprorammed... The customer service people do not have info!!!!!!
Fast and easy
by Rickina007 on 2020/05/10 22:57
Great app so convenient and time saving. 🤙🏽
Terrible
by michael 981 on 2020/05/10 18:31
Not user friendly at all Annoying
Fix payment methods
by Joey Vegas 2 on 2020/05/10 17:29
I have money on two different cards and constantly says it can’t accept payment. ANNOYING as hell.
Multiple tickets and often get kicked out
by Magygggles on 2020/05/10 15:57
I was a big fan of the app at first due to convince. However, I’ve had quite a bit of inconveniences by using the app, I’ve gotten multiple tickets a minute or so after paying through the app. I’ve contacted customer service via chat but the operator on the other end was not helpful nor clear as to how to get my issue resolved.. and lastly, I’ve been kicked out of the app multiple times and have had trouble logging back in due to >>system error<<. They charge .99 cents for discounted rates but pricing is still inflated.. prefer to pay through the machine at the lot.
CarPlay
by Aoyouy on 2020/05/09 23:02
Please, make this app CarPlay compatible. The only time I use it is in the car.
Payment Method
by tendollarfather on 2020/05/09 21:45
Changing credit card info not user friendly.
Works great
by latinmommyofboys on 2020/05/08 15:01
I love that I don’t have to go to the kiosk to pay every time. I just do it straight from my phone.
ParkMobile Pro
by BigAlsBarnDoor on 2020/05/08 05:44
After signing up for their .99 a month service I found that I was unable to cancel my subscription myself. When I contacted their support he told me their “cancellation team” was not available at that time. What?! Terrible service do not buy their scam subscription.
Credit card
by jcjvuguieospckv on 2020/05/02 21:16
Can’t change default of card. Cant remove old card.
Payment and time changes
by ejGal on 2020/04/29 22:22
They used to take Apple Pay now they don’t. And I can’t park for less than a whole hour any more either. So if I need 1 hr and 15 min I have to pay for 2 hours.
So Easy
by JaySubal on 2020/04/28 18:24
Very easy to set up.. Easy way to pay
So easy
by Sharondean on 2020/04/26 21:25
Easy convenient
Super easy and convenient
by чсито on 2020/04/25 17:53
Like I said, very easy to use !
Review your app
by garfield on 2020/04/25 16:11
Great app, the only problem I have is, it only work in certain areas!!!
$$$
by SWright200 on 2020/04/23 18:14
Two bucks fir what used to cost .25 cents
Julie
by mmeuuu on 2020/04/23 09:30
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Parking online/apps payment
by regzap on 2020/04/22 15:30
I log on and pay on line but the meter is flashing red which is I have mire than 1 jour left
Poor usability
by NYC re guru on 2020/04/15 19:01
Not mobile friendly. The password requirements are onerous and not mobile friendly. Dumb design!
App issues, was unable to add plate number, had to delete the app and restart
by snu299 on 2020/04/15 11:20
Was
Greedy
by KJ Laptop on 2020/04/14 19:54
$2.75 is excessive for 10 minutes of parking, furthermore mandatory use of a credit card is totally unnecessary and predatory on citizens of DC.
Nurse
by SEmedic on 2020/04/09 21:24
Very easy to sign up and very connivence
Scummy business model
by Vars010 on 2020/04/05 13:17
On my first use of the app I unwittingly tapped to book parking at a time when parking was actually free. On principle alone I figured they’d refund the small transaction fee. They wouldn’t, and explained how they’re holding me to the ridiculous technicality of me having agreed to the transaction when I tapped the “book” button. Wow... Follow-up: They respond a few days later (below)... by lecturing me AGAIN about transaction fees and ignoring that they charged me one on free parking. They propose I reach out at an email where I’ve already gotten plenty of their dismissiveness. Terrible business.
We had to use it
by AK13739373863838 on 2020/04/05 08:01
We went to a restaurant in Miami and a nearby parking lot had a sign directing us to use this app. It’s usable.
Too many rmails
by hapoy boater on 2020/03/30 16:45
Pls reduce the number of emails during and after client use
Great app
by My happy house on 2020/03/27 18:27
This a great app, I don’t might the fee for each use. I wish there was a way to save the time that u don’t use!
parking made simple.
by brit/ Trump2020 on 2020/03/26 15:14
its so easy Carpenters can do it, i would know
Erratic Technology
by mallwalk on 2020/03/24 17:17
Over the past three months I have parked in spaces clearly marked as ParkMobile spaces. The app won’t take the number! Additionally, I have parked in spaces where ParkMobile says I can only buy 8 minutes but received a ticket because paid parking hours have been extended. Software is often out of date.
Beats a fine
by MSP Tulsa on 2020/03/23 15:24
Now inconvenience will never cause you to risk a $100 fine.
Useless app
by ...needs work on 2020/03/23 13:28
I tried to enter my account via email and phone number... The app keeps telling me that my email and phone number is invalid... So I tried then to create an account... The app then tells me that I don’t have enough characters, etc., when I did... It’s useless, if you ask me
Overcharged
by Loverthisapp on 2020/03/23 12:58
I wanted to park for 15 minutes, which is normally a quarter. Not having change, I got this app. Not only did they make me put in a minimum of $1 (which put me past 5pm, the time parking became free), but they tacked on an additional 35% for service.
Can’t even make an account
by mirandabeees on 2020/03/22 19:43
I’m sure it’s a lovely app, if it would even let me make an account! Keeps telling me my password doesn’t fit the criteria, which all of the passwords I’ve tried to give it most definitely do. Very irritating.
Fake Concern from ParkMobile
by ATL - Parker on 2020/03/22 17:28
This is my second ParkMobile review. Recently Park Mobile has been publishing Developer Responses to low reviews to make it seem like they care. They don’t. The don’t provide any means to contact them in order to get the issue resolved. I will be happy to post a follow up review if ParkMobile provides a way to contact them and makes some attempt to resolve the parking ticket I had to pay because their system doesn’t work.
Nice and simple and Quick
by Jan 5 on 2020/03/21 20:57
It takes a few minutes to set up but once it’s done it’s less than 10 second to pay.
Over charged
by optask on 2020/03/21 16:39
I only needed to go into the store for five minutes, but had to pay for a hour
Great
by Franklin Guerrero on 2020/03/20 18:42
Easy to use app
Bad App Design
by WinkingStar on 2020/03/20 15:14
Good (but also don’t have a choice since you can’t pay by quarters anymore) but would be helpful if there could be a pop up screen that asks which license plate number we would like to use before activating. Instead, you have to select which vehicle to default beforehand which is very annoying, especially if you are paying for a friend’s car but your default is on your car and you forget. Now you have to move to another spot and pay again, or risk it and argue a ticket which yes I have before and had to inconvenience law enforcement professionals due to the inconvenience of this app.
Suggested App Amendment
by Aem2010 on 2020/03/19 21:56
I love this app! It’s very convenient. However, I would amend the app, to have a final step to ensure that the app has actually been activated. A few times I’ve selected my time but inadvertently not pressed the last button. Thereby not activating the app and receiving a parking ticket.
Should we do warnings
by monkeu hell on 2020/03/19 20:17
We just paid to park to find beaches closed!!! If you can’t use the beach don’t you think you could tell people before they pay!!!
Simple setup. Simple use
by xoxinglife on 2020/03/18 20:58
Just how I like app functionality— simple sweet.
User friendly
by mayhem on the loose on 2020/03/18 12:16
App is easy to navigate and makes working downtown a lot better since we don’t have to keep feeding the meter all the time...
Charged twice
by mr dr prof on 2020/03/17 22:48
I was charged twice and help never got back to me
Bad service
by Sassafras1968 on 2020/03/16 14:23
I tried to get help because I got a ticket and no one even tried to help.
Gave money for nothing
by dangelo2222 on 2020/03/16 12:45
Last time I used this app it took my money for a parking that does not accept its barcodes. I had to pay again on the spot. No refund yet. I don’t think i trust this for parking anymore.
Very hard to use awful search tool I’m in ct and it tells me I’m in California
by Samthemanct on 2020/03/16 12:40
Not user friendly
Payment
by BobbyPDX on 2020/03/15 16:14
Owners of the parking space does not accept Apple Pay. Big hassle but not the app’s fault
Should have used the kiosk
by Paddy_Shaughn on 2020/03/14 22:04
Payed with Parkmobile and received a ticket from the city of Sacramento. Now I have to go through the process of disputing the ticket. Emailed customer support and received a “no longer use this email” message. This app is worse than bad. I could have just used the kiosk!! Update: sent info to customer service and heard nothing!!!!
Easy parking system
by chance 5 on 2020/03/14 21:22
Love Park Mobile
UVM
by gahahahshd on 2020/03/14 18:50
Is it possible to make the parking at UVM section 6001 have more options for time? It’s only by the hour where as downtown Burlington it’s by 15 minutes.
Parking made easy
by Bmunch on 2020/03/14 16:04
It’s amazing! Just pay and leave, no searching for quarters. Install it ASAP
Very convenient! More towns should put this in place.
by john1200 on 2020/03/14 15:06
This app is pretty cool and very convenient! At least for some towns. Where it works, it’s very easy to set up multiple vehicles, pay for parking- without over paying. The text reminders let you put more money on the meter for whatever reason - to avoid a ticket. Good stuff! I recommend this to everyone.
Easy!
by Bucci123345677 on 2020/03/14 12:16
Awesome app!
Extortion at its best
by Chooch! on 2020/03/14 00:00
I truly cannot believe the city extorting millions of dollars from the sick and poor! Whom ever wrote the bill or voted to green light this extortion practice should rot in hell and I truly believe that Kharmic wreath of bad and ill will will bestow them.
Impossible to sign in
by CJN63 on 2020/03/13 19:59
Can never sign in. It NEVER recognizes the password
2 x tickets
by IhateNicknamesNoReally on 2020/03/13 15:08
The app doesn’t always work or connect. I’ve gotten two tickets.
Life changing
by Geronimo1962 on 2020/03/13 14:26
I can honestly say this app is the most convenient app ever if you live in an area with a lot of metered parking. My friends use to call me Ticketmaster from all of the parking tickets I use to receive, I can honestly say the money I’ve saved on this app is well into the thousands. If I could rate it more then 5 stars I would.
Credit card issues
by PittsburghKen on 2020/03/13 13:55
I have tried for 3 weeks to get help with the app. It will not accept any payment method at all even though I have credit cards loaded on my account via the website
Life Saver
by Dreamboat91 on 2020/03/13 10:18
Super east to use and convenient!
Santa Cruz bday
by tim tha barber on 2020/03/12 22:02
Today is my husbands bday and we came to Santa Cruz. Well when we got here I was worried about parking and then when we pulled up they have this mobile app to pay so very convenient and awesome. Thank you
Confused
by Hulu Live BAD on 2020/03/12 17:30
Why only one day maximum with the App, but the on site machine we can pay for unlimited days?
Useful but buggy & signs often missing
by Zarafa on 2020/03/12 17:02
Much of the time this is a useful app. But then it randomly dumps you out of your account. Which is a pain. And it can’t always tell you the zone no you need. Which is a pain in DC where the signs giving numbers may be missing or few.
Doesn’t work
by kamgiunta on 2020/03/12 13:29
I went to create an account and it kept saying the password was invalid. I even tried using the suggested password and a different email. Couldn’t go where I wanted to go because I wasn’t able to park because the app does not work.
Not as paperless-friendly as it seems
by F. Catun. on 2020/03/11 23:28
Made a reservation for parking for the LA Marathon. The email instructions and order instructions both stated I could show my mobile reservation or print it out. Of course to save paper I decided to use my mobile device. When I arrived at to the parking they said they could only accept printed reservation barcodes. I had to pay $25 on site to park there or try to drive around to find cheaper parking before the marathon shuttles all left. I called the assistance line and Lillian tried to tell me I was supposed to print out my reservation. I explained they clearly stated in the email I could print or show my mobile device. She said the best they could do was refund my online purchase of $10. Hopefully this doesn’t happen to other people, whether it’s their poor communication or a shady parking lot.
Good option
by Rm hendoo on 2020/03/11 21:23
Who has change anymore anyway?
Easy parking
by royaljohnson on 2020/03/11 18:07
So nice to not need change!
Parking
by Ypmobile user on 2020/03/11 17:40
Works well-no issues but expensively
Mr
by mazzv on 2020/03/11 17:16
The best way to park and pay
Good at the basics, two annoying issues
by Decadeindc on 2019/09/19 15:34
ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months.
Terribly unreliable - caused me a parking ticket l
by Jwillfisher on 2018/10/09 17:05
I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this.
No-help Desk
by Namaste CaliMan on 2018/09/19 17:13
Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing.
Tech support is horrible
by suzuki365 on 2019/07/15 16:00
So I been using this app for quite some and loved it but there tech support is the worst I ever experienced. What the problem with support is I was having a problem with payment for parking. Where I was parking was that the location wanted a minimum of $4 parking if using a credit card but there was no minimum if paid with cash. So I started a park mobile wallet with a minimum of $25. However when I went to pay for the parking it was still charging me the $4 minimum as though it was a credit card with it was not. Wallet is cash deposited into my account. This is where it gets bad. I contact chat support and explain my situation, the person says the minimum was for credit card payment which I understood and informed them that I was using wallet which is like cash and was not using a credit card. After explaining that the minimum was for credit cards and not cast they responded with “That’s great is there anything else I can help you with?” Use to love the app but my feelings have drastically changed....
Glitch caused me to get a parking ticket, but developers ultimately reimbursed me
by NM2112 on 2018/09/22 03:34
I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
Good app, bad business practices
by ads-are-aids on 2019/07/11 02:17
Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again
Got me lost trying to find my car
by jtbeetle89 on 2019/10/31 02:19
Downloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done. After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home. Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket.
Going Downhill
by JL 5285732 on 2020/01/28 16:31
This app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be.
Awful app and help is unreachable.
by Evgameeeeegirl :Pppp on 2018/04/18 16:21
I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence.
Useful and frustrating app
by Luvvygirl on 2019/10/26 15:48
I use the app only once every month or two when I go to Walnut Creek or Oakland. It’s very convenient to use for parking instead of looking for change or pulling my card out and dealing with the parking meter. The app though is very frustrating in a few ways; 1) it never picks up the parking zone I’m actually at but seems to pick up every other zone around me. So I always have to punch in the zone. 2) After going a long period without using it, the app always ask me to setup my payment method even though I’ve done this numerous times with cards that haven’t expired since the last time, 3) more often than not I punch in my zone, then my space # and hit continue when it asks me to select a vehicle. There’s no list and no option to bring up my list of vehicles so I have to cancel and go to my vehicle list only to see all of my vehicles are there and my primary one is set to default. After checking I then return and it allows me to restart and finish the parking process. Like I said the system is very useful but the user interface needs work.
I like it
by TinyTBS on 2018/11/02 15:20
I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
Worthless fad delete it now
by Bus it fix this! on 2019/03/14 22:39
There may be a lot of stupid and lazy people who still use this stupid app, but think of all people who don’t use it or have stopped using it. I still see plenty of people using stupid parking meters. My mother was all excited about paying for parking with your phone until she stopped using ParkMobile. I mean the app is great it saves me a trip to the parking meter to swipe my stupid credit card. This app even allows me to cheat the system by paying remotely when I saw parking enforcement ,but that got boring after a while. I eventually got a ticket since I selected the wrong plate number since I use multiple cars. What’s even more annoying is that I mistakenly still put in the wrong plate number and confirmed it. Then I had to pay twice😭. Just kidding! You just go through the time Consuming task of disputing the transaction with the credit card company. It’s the same thing with the stupid sections and spots. Maybe this doesn’t happen with everyone ,but I’m dyslexic so sometimes I misread all the numbers or press the wrong button. Think of how much better it would be if there was an edit feature. Anyways here’s my review.
Cost me a $30 violation
by GioZway on 2018/09/04 13:15
Older versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before. SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING. UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you.
Won’t let me park for only an hour or two
by tiredOfRebooting on 2020/01/04 23:38
I downloaded because I had no other option to pay for parking in a lot in Seattle (zone 2606). I’ve parked in the same lot on weekday evening and on a Saturday. Once I enter the zone number, it automatically chooses the max time and there is no way to change it. The lot is clearly marked with rates for hourly parking. Giving the app the benefit of the doubt (e.g. maybe the lot actually only allows max time parking), i would expect the app to tell me that is the only option available, instead presenting me with a widget that is clearly intended to let me edit the parking time but will not respond when touched. Also be fore you pay you have an option that says “change” by the parking time, but touching it only takes you back to where you enter the zone and time is automatically set. Thanks for reading. Finally as a minor annoyance it presents Apply Pay as a payment method, but also a red message saying it is not accepted. Why?
Convenience at a price
by cmk∞ on 2020/02/21 16:01
23% seems like a fairly steep price to pay for the convenience of paying a meter via phone, but it *is* convenient. There are 2 main issues using it for street parking. 1) ParkMobile doesn’t alert you or prevent you from paying on days/times when parking is free. (Seems like this would be an easy app side fix) 2) Unfortunately how well the app is integrated with local parking authority info seems a little hit or miss, and that 23% we’re paying to the folks at ParkMobile clearly isn’t going towards them proactively confirming the info they have from parking authorities is correct. Here in downtown Newark for example, there are event parking rules in effect on certain streets on certain nights. Admittedly it’s a bit complicated: 2 hour metered parking during the day until 6pm, free after that until midnight if no event. If there is an event it’s $25 for the evening. And no parking after midnight. ParkMobile is unable to indicate which days have events, and it simply says no Parking after 6 (no option to pay the event rate). When I alerted the PM folks to this via the chat help in the app they said it’s up to the local parking authority to contact them. At a certain scale this is understandable but still, if a user has flagged an issue could they not proactively reach out to the parking authority? Unimpressed. I’ll keep using the app for now, but would love to see the above issues addressed for a more seamless experience.
Use this app 3 times a day everyday- never have issues
by Sabs20202020 on 2019/06/05 06:46
I have been using this app for at least 5 months now and use it very often so do my colleagues, friends, clients and guests. Everyone always mentions how convenient it is. It also runs very smoothly. Once in a while they will not find the meter I’m trying to charge but I think they’re in the process of integrating all parking meters to have this fab feature. I believe I was also sent a $5 Starbucks card upon signing up. I think that’s the only time I’ve ever received a gift card for another company as a thank you gift. I thought that was so classy. I was very impressed at both their generosity and thoughtfulness. I’m just in the process of understanding the benefits of being a premier member I hope this means I can pay in advance or schedule a payment. All star app. Much appreciated. I wish you guys all the best!
Will charge you outside of parking meter hours
by Maria Belem on 2018/01/23 15:46
Make sure you watch out what you are paying for. Make sure you know metered hours because the Parkmobile app will charge you regardless. I downloaded this app so I could pay for my parking and not miss my train. The app works fine except for one very bothersome component: It does not tell you what time to what time you are obligated to pay for parking. Instead it allows you to pay for parking at all hours of the day and night. I paid for parking from 8:15am - 4:15pm. There are no signs inside of the parking lot telling you the metered hours. So I paid those 8 hours. However, while I was still away I wasn’t going to be able to make it back until after 5pm so I paid $0.35 from 4:15pm to 5:15pm. I then paid again until 6:15pm. Even though the metered hours are only from 9am-5pm the app lets you pay their transaction fee during these off hours when you don’t have to pay for parking!
Do not try
by flnfrmheaven on 2018/12/15 16:39
Apparently I Went through all the trouble to download this app and pay through the app through my PayPal and it shows paid in my timer and began ticking away...but My meter was still flashing red saying it needed payment. After two minutes of it still flashing red I finally went ahead and made a payment with my debit card instead manually and that worked instantly. I double checked and screenshot all my information everything was correctly entered on the app. When I contacted customer service about this they basically said i’m out the money and should not have double paid. Even though it was flashing red telling me that it was expired still. And that I could’ve just fought it if they would’ve tried to give me a ticket. This is not appropriately set up and I would NOT recommend this to anyone. Do not waste your time. You’re going to end up with a big fight with this company or a big fight trying to get your ticket reversed because it does not sync up with the meter. This was verified though customer support.
Great App - lacks one useful feature.
by ChaseRCBham85 on 2019/07/01 23:28
This app is great! Makes paying for parking a breeze and so much easier. It really should have five stars, however, I’m withholding the fifth star till some mechanism is in place that would allow customers to adjust their estimate parking time. As is, you can only add more time to the meter, but you can’t subtract time. If I pay for eight hours, but get off early, I’m still paying the full time. It would be great if the app allowed users to “clock out” if they leave early and have the time pro-rated or a credit applied to the next time a customer parks. That, or have a GPS connected to the app so that it automatically “clocks out” when you get a block away from the parking zone. All this said, if this feature does exist, and I just haven’t figured it out, someone let me know and I will adjust my rating.
No idea which meter is working
by w90coupe on 2018/08/20 12:21
They out stickers on each meter but some don’t even work or they are only good for 2 hours but they are digital. Walked to my office and thought I’ll pay my meter at 8am til 4pm but when it came to adding time it wasn’t available ! This morning I parked at a meter that is out front thinking it’s digital 10 hour meter and it’s only a two hour meter from 8-10 but when I parked there I could put 3 hours 7-10 but see, our meter people start at 8 but now it’s at 8 it’s only good for 2 hours. Seems fishy to me. Now the 2 hour meter cost me 90 cents when I could have just put in 50 cents for 2 hours. I thought this app was going to be helpful as I’m disabled and can’t walk back to meter to add two quarters :( so now I’ll have to pay 90 cents every two hours instead of 50 cents. They should post how much each meter will allow on the meter and not require you to drive to each one to check how long you can do it.
Paying for convenience, but with hidden costs
by philly1075 on 2018/05/25 16:11
This app making street parking and extending your parking time very easy. I live in Philadelphia, where metered on street parking is everywhere. The app makes it convenient to park, pay, and then see how much time you have left. The app also lets you extend your parking further. However, it charges you a significantly higher amount to do so and the up-charge is ridiculous. The app wanted to charge me $7 to extend by one hour, the same amount I had just paid for 3 hours. Then when the parking expired, I was not allowed to “re-park” in the zone (not actually a policy of Philadelphia parking, just the app). I had to go to my car anyways, where I used the on-street meter to pay for an additional hour in my spot without moving the car. I am fine with paying a small fee for the service, but it seems ridiculous to hike prices by so much to extend parking time. Will probably not use in the future.
Glitches / No Refunds/ Rude customers service
by BButtowski on 2019/11/27 12:52
Let me Start by saying I like the convenience of the app. I understand how it should be working and that’s why it’s get 2 starts instead of one. After using the app for over 6 months, I’ve had a few problems. My app logs me out at random and loses my info once I’m logged back in or I can use the screen. If the wrong car is chosen you have to pay again (instead of switching the car) for the correct car and don’t get a refund for the spot you already paid for. The customer service rep I spoke with didn’t make it easy to communicate with. She responded in a way that made it seem “unreasonable” for wanting a refund on a parking spot I don’t have. It’s a convenient app however there are several little things here and there that make it annoying. That can add up and make the app no longe useful. Not happy about the glitches, no refunds for slips cause by the app and rude representatives.
Awesomesauce with awesome sprinkles on top!
by 17Me1717 on 2019/04/04 18:57
This app is excellent! No more coins! Major hassle reducer. Yea! In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method. After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want! In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money. Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it!
SCAMMM METER APP READ REVIEW!
by phrosties on 2019/02/04 17:01
U need to be able to extend parking on a 1hr parking spot. There should also be sometime of grace period. I keep getting tickets because of waiting for the meter to be expired to pay for the next hr. For example 1hr parking I have to extend it at least 1-2 mins before the 1 hr is up. Meaning I have to start a new session which in reality it causes me to over pay for parking. I end up paying 1hr for only 58mins of use. Also I’m always getting tickets because the parking agents have the ParkMobile app and wait until your parking is 1 sec expired to give u a ticket. The only way to prevent this from happening is to over pay your parking sessions over and over. Such a scam. You’ll end up paying from your house a few hrs of parking but than come to the car and realize you got a ticket because you didn’t extend it for 1 simple second. I’ve had to pay a couple thousand in parking tickets, fees and tolls because of this app. SCAMM SCAMMM SCAMMMMMMING YOUR MONEY WHEN YOU THOUGHT THIS APP WOULD MAKE YOUR LIFE EASIER AND CONVENIENT. FOOLS!!!
User beware
by delbaybliss on 2019/08/31 21:44
I accidentally hit the 5 star review - so disregard that!! You are definitely NOT getting 5 stars! How about letting users know when they are in a NON STOP ZONE!!!!!!! One reason I wanted to use this app was its function to cancel early - because when going to the beach one can really know how long you’ll stay - what if it’s too windy coming off the water or it’s an irritating land breeze that brings in all the flies - so this app solves that problem right? WRONG!! Apparently in Wildwood NJ the app does NOT let you end early - so I pay a 45cent up charge for the “convenience “ but the “convenience “ is only for extending - not ending early. So I would LOVE to know what Zones in south jersey let me end early!!! So users beware - you too might want to know where you can stop early before committing to the up charge fee!!! But how one finds out is a mystery to me!!!! All their information online says you may be in a non stop zone but you only know that after you pay and there’s no stop button!!! That is fraudulent!!!!!
Works well for me - multiple car is now well supported
by Tom9999912 on 2019/02/09 01:23
This app has been reliable and works well for me. My only issue is clunky support for multiple vehicles. There is no way that I’ve found to select a vehicle for a parking event other than the default one. So I have to go to vehicles, change the default and then park. Then I need to change it back for my more commonly used car. It would be so easy to include the option to choose one other than the default. I’m surprised it doesn’t have this capability. If I’m wrong and you can do this, I sure don’t see how. Update: the newest version provides a prominent notice of the cat being parked with the option to change to another vehicle. I guess that option has been there on the final for a while but I didn’t realize it. This solves my issue.
Used the Park Mobile App, got a parking ticket
by Mike Bully on 2017/10/27 15:30
I used the app to pay for parking on 2 different zones in one day (let’s call them Zone A and B). Parking in Zone A I had no problem. When I parked for an appointment later in the afternoon, it was in Zone B. I vividly remember carefully inputting the Zone B’s number when I was paying for my second parking spot. After my appointment in the afternoon, to my dismay, there was a parking citation on my windshield. Upon investigating, it looked like the app copied the zone number from Zone A when I was inputting info for Zone B (even though I carefully put in the correct one, the app must have autofilled it, I cannot see any other way it could’ve happened). Therefore, the parking enforcement officer couldn’t see my payment for that zone. I appealed the $15 parking ticket but was eventually denied. I strongly believe that a glitch in the program caused me to receive this ticket and that your company should be responsible for its payment. I emailed customer support but has not had any reply as of yet.
Easy meter monitoring
by Karen Vail on 2018/09/15 21:02
I’ve used the app four times and I’m impressed. While others waited in line at the pay stations I pulled out my phone and paid while I was on my way to my appointment. Quick and painless. The reminder that the meter is expiring might be my favorite feature. Assuming I don’t have the glitches others have reported, this app is a huge leap in parking. Update: as i’ve continued to use the app, more glitches appear: forgets my profile, allows me to go through with processing, and just before payment it tells me that I need to add a vehicle. I have to cancel everything, go back to add a vehicle – but there are three vehicles already on my account! Numerous other such glitches have occurred (like telling me I needed to add a payment method – but there already two credit cards, and Apple Pay, on the account), making me spend time to redo the entire payment process. This app has potential, but not ready for prime time. And since it’s been in use for so long, there’s no excuse.
Just a few suggestions
by sailorachel on 2018/02/16 15:46
First of all, as a college student, I love this app. It’s really helped me out because I have classes and studios that last more than 2 hours and running out to fill the meter is a bit ridiculous. My one complaint about this app is that I don’t get notified about half the time that my meter has expired. With the way my school parking is, if I go more than 15 minutes without paying I have a very high chance of getting a ticket. I think it would be a great addition to the Parkmobile app if there was a feature to let you know once you’ve gotten a citation so you don’t keep paying all day long when you’ve already been ticketed. Or, come up with a way to have an all day parking choice so everyone doesn’t have to keep their phone on them at all times. Thanks!
Not the easiest
by Crispyds on 2018/05/30 19:22
Love the ease and convenience of being able to pay remotely with your phone and even extend your time remotely – probably one of the best perks. Disappointed that Apple Pay is not a default and that it is up to each municipality and or area to accept Apple Pay. I thought the app simply wasn’t working until I stumbled upon a list of cities that Apple Pay is accepted. It turns out only a tiny parking lot is all that takes Apple Pay in the City of St. Louis. All of their public street parking requires a credit card on file. Not awesome. Signage and zone numbers need to be tightened up quite a bit. I’m finding more often than not I still have to get out of the car to figure out where the hell I’m parked or what zone I’m in because you certainly can’t read the tiny little signs that are facing the wrong direction instead of angled toward the car.
Not paying to park, paying to reserve a spot.
by Buster Ruby on 2017/11/18 17:08
First time using the app, looked on the map for a place I wanted to park it stated it would be $25. Set my time 6 PM to 1 AM. Paid my $25. I was driving oversize vehicle so I knew in New York they will charge extra for that. Arrived a half an hour early to pick up my vehicle. Was charged $32 extra. The complete bill was $57. The parking attendant informed me that he would be charging $10 more for oversize vehicle, which is what I expected. What I didn’t expect was to be pay more than $25 to park as per the app. I called customer support. The support person was not at all knowledgeable or understanding my situation. It’s took her 25 minutes to finally tell me that I did not pay $25 to park but just to reserve the spot. Not at all what I thought I was going to pay. Also if she just said that to me immediately I wouldn’t be waiting around for 25 minutes. It was a freaking nightmare at 1:30am in the morning. I will never use this app again and I suggest you do the same.
Use with caution
by Hello_World!!! on 2020/03/10 17:34
I Paid for a parking spot yesterday via this app and when I came back to my car, I had a parking ticket on the hood. Made sure everything was right in the app (I.e. I was in the right lot, the license plate was correct) and all was well. So I sent a dispute to the parking service, who then requested an image of the receipt. When I went back to the app, the receipt was completely gone from my history. So now I’m paying for a parking spot and the ticket as well. Update: I spoke with customer support and they were able to pull up a receipt for me. Big kudos on that! The ticketing company accepted it but informed me that they weren’t using parkMobile anymore even though it was still online. Just be careful, because some of the parking lots in the database aren’t completely up to date.
Horrible! Women don’t trust it.. please. In safe and inaccurate!
by Agnlaze on 2019/11/16 09:08
I would give no stars if I could! App lead me farther away from my car to a unknown area! The state I was in I was visiting and I trusted this app and it completely failed me on the first time using it I am highly disappointed that my safety was compromised and called “customer care” and the care part shouldn’t even be there I was told not to trust the app saying even though there was a “finding your car” button provided to use the company was careless telling me they’re “nation wide” and have no access to telling me where posted “zone” signs and the only thing they could do for me was have me call local police for assistance. As a woman I would not recommend! Please think twice before using this app! My 5 dollar trip turned into 50 dollar mess because I had to use a ride share program driving in circles looking for the car they told me I could find on the app! Negligence and carelessness on their end!
dissatisfied
by win2.0.1 on 2018/10/03 19:35
I have been a very frequent user of parkmoblie, and had been happy with it. Not long ago I used it for the to reserve a parking garage for the first time, but the access road was closed due to emergency road work, preventing any access to the garage. I couldn't park as planned and was late for my work. I requested a refund from parkmoblie, knowing it wasn't their fault, and with some difficulty (was told to call the garage, which told me to call parkmobile, repeat three times) they granted a "one time" refund. The difficulty with which this was granted and the customer service, which made me feel like I was a perpetrator and the beneficiary of some grand gesture in form of a refund, makes me much less likely to ever use the app again. Instead of thanking me for my frequent use and apologizing for what happened, I now am fearful that should that happen again they will not even give me the courtesy of listening.
Double paying
by tricky_troy on 2019/08/01 14:06
If you have more than one vehicle in your account, it is way too easy to start a parking session with the wrong car, and I don’t see any way to change or cancel once you’ve started a session, so you end up having to pay twice. Edit: In response to the developer feedback, I have only ever seen one opportunity to change the car and it is at the final screen. In fact, I just went on the app and acted like I was going to start a session and still only see one chance to see what car is selected. You never manually select a vehicle, it is automatically selected, so there is a decent chance that if you are in a hurry, and the incorrect vehicle is chosen, you can start the session with the wrong vehicle chosen. Even if you catch the mistake right after starting a session, there is no way to edit the information. I’ve ended up having to double pay on two occasions the handful of times I’ve used the app.
Useless and Ripoff
by Big City Queen on 2018/08/23 16:27
Doesn’t work after taking your money and leaving you stranded in a parking garage you will have to pay to get out of. So after paying twice for parking in downtown Sam Francisco, I called customer service only to be bounced around by every rep I spoke to, May who said she was transferring me to a specialist only to just put me back at beginning of que then got Beth who told me refunds should be 2-3 days, this being the 4th and then says she can’t see the current progress and that would need to call the corporate office giving me the same exact number I had called to get nowhere with both here and May. Both useless, incompetent, and dishonest. This app is a RIPOFF and will waste both your time and money! Avoid it!!
Horrible APP!
by gabzbsn on 2018/08/20 03:22
What would be one functionality of a parking app that would be just complete common sense? How to I extend my time. A simple button on the main screen where you see your time running out? Nope. Have to go through numerous articles in the help menu which still doesn’t address it. Tried this for the first and last time and still received a $25 citation from the city. Even showed them a picture of my car parked right under the sign with copies of my paid receipts. THIS APP DOES NOT WORK. I do respect the fact that you responded! Hats off to you! However, based on the majority of these reviews, there’s a ton of work to be done. The city took care of it for me and also mentioned they received numerous complaints about this App. I don’t honestly see how the reviews add up to 4.7. What you said sounds great but it’s impossible to see it on the App. Always room for improvement and I’m happy you are taking the steps to address these concerns.
Really screwed up app, it used to be great
by Chipstan on 2019/07/17 17:45
I don’t know what happened but they have really screwed up this app. It used to be easy. I pulled up to a regular parking location today and put in the zone. It asked me to “add a payment method “ which was odd because I have 3 on file. It didn’t say why none of those were good. It had a giant ad trying to sell me “pro” whatever that is and I could not access any of my 3 methods to pay, only “add”. When I clicked add there were 3-4 non standard payment methods that looked sketchy, plus PayPal and some kind of “wallet” which didn’t say what it was yet wanted me to enter my name and address with no further info. Help did nothing. I gave up and just drove two blocks to park in the free lot because I couldn’t figure out what was going on. Went to another location later in the day and all my payment methods were present and could be selected. I guess I just won’t use this app anymore if it is not reliable.
Uselessly User friendly
by B-lyn13 on 2018/04/14 11:16
It’s nice and easy to pull up the zone and spaces, plus pay. However, if you run into any issues, there’s no help for you and you basically are stuck. Like quickly selecting the wrong vehicle, my bad. I fat fingered, got it. However, there’s nothing they can do. Absolutely nothing and no way to forgive or help work with human error. Plus the transaction fee is fairly steep compared to other parking apps. You can’t modify the vehicle, stop the session, get the money back, nothing. This isn’t the first issue I’ve had, but it’s the first one I’m finally reporting. Much prefer MobileNow! Take note ParkMobile. Not that you’ll care because you’re making money whether or not people are happy, but if you want even more happy people using the app, try working with them a LITTLE bit. Obviously you’re doing something right with 4.4 stars, just not consistently enough for me.
Unreliable App
by A-snap on 2018/12/03 16:16
This is the worst parking app I have ever used. There are a number of issues with this crap app. First, it does t seem to remember my log in info ever. Once I finally log into the stupid thing, it will tell me I have to input my card info (even though I have used it just the other day). Once I enter it, it takes forever to load and then tells me that card info is already on my account. Then when it comes to parking, I have received 2 parking tickets from my school. I take the shuttle from one campus to another. I would park, open the app, go through all the crap it makes you do to pay, walk to my bus and get on, it then would take forever to process a payment, just to tell me that the payment couldn’t be completed and would log me out of my account. This app has some serious issues and then need to be fixed. I would suggest just paying the ticket booth or parking machine cause this app is garbage.
Parking Meters Only!
by SloopJB2015 on 2018/01/30 05:12
I originally downloaded this app for using with parking meters in DC, and for that purpose ParkingMobile seemed reputable enough. I then made the mistake of trusting them for booking a space in a parking garage. I booked the space and was charged, but when I arrived at the garage, I was told that it was full and that the ParkMobile “reservation” was meaningless and would not be honored. When I called ParkMobile to complain, I was told that I would get a refund of the charge, since I was denied access, but apparently it was just a way to get me off the phone b/c I never, ever received a refund, even after a follow up call. So I ended up paying twice to park. Once to ParkMobile for a bogus “reservation”, and another to a garage which actually gave me what I paid for, namely, a place to park. And in the future I will give my business to ParkMobiles competitors, who seem as though they can handle this type of stuff.
Terrible - do not bother
by IWishIWasTheMonsterYouThinkIAm on 2018/07/28 18:24
I used to use this app with no problem. Now it does not work. 1) it friezes on a spinning logo for minutes at a time 2) it logs you out constantly 3) it only sometimes accepts your password when you try to log back in 4) it suggests zones that are close to you and then says those same zones are not available near you 5) it will not take a new credit card (the “add card button” sometimes just does not work) 6) similarly with the add PayPal button 7) the login screen often just erases what you have entered when you try to log in instead of logging you in 8) at some point they added a “feature” where “this zone does not allow back to back parking” which defeats the whole helpfulness of the app... the ability to re-up your parking without going back to your car. This app is now way more hassle than it is worth. Keep a roll of quarters in your car and don’t bother with this app!
terrible design and customer service
by Horny4porny on 2020/02/05 02:49
this app needs serious work and needs to focus on the user experience. i was putting in the license plate and parking zone details and clicked start time. we took my friends car, so i added his license plate details and double checked to make sure everything went through. i clicked the info button and it had selected my car by mistake. the app would not let me change the license plate one in session, even though i had just submitted it seconds before. it also would not let me cancel. i looked at the FAQs and decided to use the chat box after not finding answers. the representative, gilbert, was telling me there was nothing he could do. i said if i can’t get a refund or credit, i asked if i could submit a ticket for the bug to tech support. he stopped answering me and i never got a response. i won’t be using this app again, i’d rather park a mile a way and walk.
Profit over people built into their design
by PrivateHQ on 2020/01/09 21:33
I parked in DC, paid for my spot, I walked into the restaurant and was told it was illegal to park on the street during rush hour. I contacted ParkMobile for a refund, I should not be able to book in zones that have illegal time frames. The response from their chat support: “i checked into this for you and unfortunately we are not able to cancel any sessions created or refund the fees you pay through Parkmobile. Parkmobile is merely a pass-through and tracking functionality for those funds; they go directly to the parking operator for your area.” This is a joke, it is a choice the company has to design it this way or not. It is something you (ParkMobile) built into the design of your platform - therefore you built a poorly designed platform- design is a choice at every level - you have have prioritized profit over people’s individual best interest. Another example of how NOT to do it.
There’s an issue with the log in
by AdrianaBatista on 2018/12/03 16:01
I have been signing in with no problem until today when it randomly logged me out and won’t let me log back in saying that my login is invalid. When I try to select “forgot my password” it tells me the email I’m providing is invalid. Ive been using the same credentials for almost 6 months and have been parking in the same lot in the same space for almost 6 months. The app isn’t even picking up the closest zones and spots that are near my office (close to where I park). This isn’t the first time this has happened but it’s getting ridiculous now. EDIT: I was able to log in but now my payment info is erased and I cant use my apply pay now? This is so stupid. How do you offer you can use Apple Pay but no way to actually add it. Honestly if the app isn’t usable just don’t release it until the bugs are worked out. Now I have the privilege of getting a ticket.
Functional, no panacea
by First Dad on 2019/01/04 12:12
1. Your 8801 kiosk does not calculate days by 24 hour periods > Apparently that's Amtrak's policy 2. Your app does not support extending an existing (kiosk) purchase via the app > I figured it out, my bad 3. It is not possible to make a reservation by searching via zone number, as entering the desired address only ties the user back to the closest lot via location > Still doesn't work, but I think it has more to do with the lot itself. I would hope that the app would filter these locations out. EDIT: I've added a star because the developer wrote back. I've adjusted my expectations and the app is functional now. Also, MeterUp is really good. Hopefully this one catches up.
Consistency issues are a problem
by ZahavaDC on 2019/08/22 01:55
When ParkMobile works, it’s a great thing - convenient, simple and efficient. But there are times when, for no discernible reason, it doesn’t work. At those times, ParkMobile may refuse to accept a zone number as valid, even though you’re taking it directly from a meter, or may require you to input all of your information again, including credit card info and license number, as if you were a new client, which is very time consuming. When these things happen (more often than one might hope) there’s no amount of rebooting or starting over that will help. You just have to hope you have enough quarters for the meter this time. Help, ParkMobile!!
Clever time saver
by Dontbuythisproduct on 2019/02/19 22:04
I was skeptical at first. How can you rely on an app to pay for your parking? I tried it out - it was straightforward as I made my selection. I had one upfront question about a receipt but that got answered when my parking time was up. I received my receipt by email. I can think of only one downside to using an app for this... what if the internet wasn’t working or the app was on a maintenance break, but I wouldn’t expect that to happen too often and besides, if you use a VISA card for parking, you could have similar problems. Overall, I’m very pleased with this app and would recommend it to anyone who has reliable access to the internet.
Updates are infuriating
by Dipnoi on 2018/07/02 02:09
Every time the app is updated I go through a many minute process to start using the app again because for some reason my information has been dropped or needs updating. This always seems to happen just when I need to park quickly. Sitting in my vehicle fussing with the app when I need to get on to my destination is infuriating. Often the new interface pops up looking totally unfamiliar and only settles back into something like its former self after unpredictable delays. This has happened several times in the last six months!!! I want the app to work reliably and without delays. Are all of these updates really needed? I’d find another parking app except that my town and university only accept ParkMobile. I am a hostage - please make me feel better about the constant frustration updates.
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App name
ParkMobile - Find Parking
Description
With over 17 million users, ParkMobile is a smarter way to park. Easily pay for street, lot, or garage parking right from your mobile device. You can also reserve parking ahead of time near garages and stadiums across the country. ParkMobile is available in over 350 cities including New York, San Francisco, Washington, DC, Atlanta, Chicago, Miami, New Orleans, Dallas, St. Louis, Minneapolis, Pittsburgh and Philadelphia. Why Use ParkMobile? • Skip the meter and easily pay for parking right on your mobile device • Extend your parking time remotely from the app • Get alerts so you know when your parking session is going to expire • Reserve parking spots in garages ahead of time to save up to 50% off drive-up rates • Find areas of the city where there is available parking and avoid areas where there’s no parking • Available in more than 3,000 locations coast-to-coast including stadiums, airports, universities and more. How It Works: • Streets, Lots, and Garages: Enter the zone number on the posted signs in your area. Select the amount of time you want to park, and start your session. Extend time in the app if you are running late. • Parking Reservations: Search for where you want to park and select the specific parking facility. Choose the date/time and complete your reservation. Follow the instructions in your confirmation to redeem at the parking facility. App Features: • Customizable notifications delivered via email, text and/or app • Save your favorite parking locations for next time • Store up to five cars in your account • “Find my car” feature directs you back to the location where you parked • Turn-by-turn directions to the parking garage where you reserved your spot • Multiple payment methods available including ApplePay, PayPal, VisaCheckout, MasterPass, ChasePay and most major credit cards • Parking Availability feature shows streets with open parking spots in your area Looking for Help? At ParkMobile, we’re serious about customer service. We process over 250,000 parking transactions every day and we know that every now and then, something might go wrong. If you have an issue, we will do everything we can to make it right. Our customer service is available 24/7/365. If you need help, here’s how to get in touch with us: Web: https://parkmobile.io Online Help Center: https://support.parkmobile.io Video Tutorials: https://www.youtube.com/playlist?list=PLkFsfUAHrnUc5jOm9XtjOmmJQt4YTTCyA Twitter: https://twitter.com/ParkMobile Facebook: https://www.facebook.com/ParkMobile Thanks for downloading the ParkMobile app and discovering a smarter way to park.
Doesn’t inform you well
by Deserae(Dez) on 2020/06/03 21:58
This app doesn’t let me add time to the parking spot or let me know if the place I have parked is a loading zone so that would be the reason that I will not be able to add time.
Great App
by JS in DC on 2020/06/03 18:43
Great app - easy to use and the most common parking app in DC. A must for urban parking.
Atl
by Hot Fitz on 2020/06/02 17:58
Great ap to use
Great Parking App
by Alimimi on 2020/06/02 16:22
Bye bye tickets and paper receipts very user friendly app
Time limits.
by Kb2141 on 2020/06/01 19:44
You should offer less than a 1 hr minimum!
Made me pay for the full day
by skyfirerev on 2020/06/01 17:45
I downloaded the app and only needed to pay for about two hours of parking but the app would not modify the total time so it made me pay a ridiculous amount for nine hours of parking.
Excellent app.
by Maffero 100% on 2020/05/31 16:00
Excellent app, easy and safe!!!!
Horrible user interface
by Angry Man Too on 2020/05/31 02:03
This is the worst app I have ever used, I spent time setting it up with a credit card as my default, went to park, it took the money from Paypal, meaning my checking account. It won’t let me remove paypal so I am going to get rid of that account and also not park in the town where this happened. It never behaves the same way twice, it’s like it’s designed to have people get tickets, the developer must be getting kickbacks from the cities that require it for collecting money and having people get tickets. Horrible.
Government enabled garbage
by BambinoBoi on 2020/05/31 00:10
Insanely buggy, terrible UX
Too expensive
by Brinaellas on 2020/05/30 22:36
This parking lot was way too expensive for 2 hours and we ended up having to leave early because the protest was becoming violent and scary.
Changing my info
by Odessa550 on 2020/05/30 22:27
I had to change my method of payment, but I couldn’t just add my debit card or delete the old. I had to sign into PayPal which I haven’t used in years which took at least 10 minutes because I had to update everything in PayPal just to use the same debit card that I wanted to use in the first place without having to go through PayPal. It just was a big wasted of my time jumping through online “hoops” that were very unnecessary. It could have been a lot easier just to pay for parking!
Can’t add credit card?
by DP1607 on 2020/05/30 16:44
When did that happen?
Parking time I correct
by Rockonz12278 on 2020/05/30 16:15
The time on the sign says 2 hrs Monday thru Friday and 3 on saturdays. Why does the parkmobile only come up as 1 hr.
Thats Not Fair
by Kufa on 2020/05/29 15:57
It’s not fair when you only need A 15 minute park n have to pay for an hour!!! What a rip off!!!!!!
I wish I could give 0 stars!!!!!
by cb154 on 2020/05/29 05:03
I am in an unfamiliar city, and I thought I would be able to rely on the app’s “find my car” feature to help me get back to my car, but NOPE!! It directed me to the completely wrong location. The customer service chat was also completely unhelpful. Two thumbs down for ruining my night!!!
Great App
by Darwinini01 on 2020/05/27 15:18
The App is great but the payment setup process is a little cumbersome
Never works
by Mable Smith on 2020/05/26 17:49
You can’t change the card in the app
Min increment
by greenwich town on 2020/05/26 16:53
Doesn’t make sense to not allow less than 1 hour increment when I can buy in less increments with quarters
Horrible and confusing
by parking in dc on 2020/05/24 22:57
Can’t find what zone I’m in.
Charge the time we park
by pbeldio on 2020/05/23 13:48
Unlike other apps, we are charged a preset amount instead of the exact time one parks.
Parking ticket
by Buck_Buster on 2020/05/22 20:35
Received a parking violation for expired meter during the time paid through the Parkmobile app. Parkmobile needs a better way to communicate with parking enforcement and updating the parking meters.
Great app!
by 1Dados on 2020/05/22 19:02
I’ve been really happy with this app! Parking is so much easier now
Great App. Easy to use
by GHH-t on 2020/05/22 15:30
Simple to use
Easy App
by Chris King S on 2020/05/22 13:15
Super easy to set up!!!!
Wrongfully Charged
by CeeJanes05 on 2020/05/21 16:21
I have just been charged for parking in Washington and I’m in Tennessee.
Convenient
by izzyreusens on 2020/05/20 22:46
I love this parking system. We can pay on the app and extend our parking stay from our phone. No rushing to the machine to put more money. My husband and I love it!! Thank you!
Very helpful
by zenfanny on 2020/05/20 19:14
I
Awareness
by Showless on 2020/05/20 16:48
This APP should be promoted to the masses encouraging people to download Park Mobile and preload license plate and credit card numbers. Park Mobile needs an ad campaign to travelers and frequent drivers.
Doesn’t except Apple Pay
by chffdhhfd on 2020/05/19 21:46
Or AmEx
Parking Payment Didn’t Save
by JeffBlueashell on 2020/05/18 17:48
I attempted to make payment about an hour ago. Instead of registering it took me to a site to ask me if I had already paid. I touched no and my payment never registered.
👍🏽✅✅
by chicomadent on 2020/05/18 11:11
Your parking attendant was great 👍🏽
Nice app
by Leisha12 on 2020/05/15 17:46
Very conveniently
Totally dysfunctional piece of junk service
by cghiutrukbddhjgffjg on 2020/05/13 19:38
Application is Missprorammed... The customer service people do not have info!!!!!!
Fast and easy
by Rickina007 on 2020/05/10 22:57
Great app so convenient and time saving. 🤙🏽
Terrible
by michael 981 on 2020/05/10 18:31
Not user friendly at all Annoying
Fix payment methods
by Joey Vegas 2 on 2020/05/10 17:29
I have money on two different cards and constantly says it can’t accept payment. ANNOYING as hell.
Multiple tickets and often get kicked out
by Magygggles on 2020/05/10 15:57
I was a big fan of the app at first due to convince. However, I’ve had quite a bit of inconveniences by using the app, I’ve gotten multiple tickets a minute or so after paying through the app. I’ve contacted customer service via chat but the operator on the other end was not helpful nor clear as to how to get my issue resolved.. and lastly, I’ve been kicked out of the app multiple times and have had trouble logging back in due to >>system error<<. They charge .99 cents for discounted rates but pricing is still inflated.. prefer to pay through the machine at the lot.
CarPlay
by Aoyouy on 2020/05/09 23:02
Please, make this app CarPlay compatible. The only time I use it is in the car.
Payment Method
by tendollarfather on 2020/05/09 21:45
Changing credit card info not user friendly.
Works great
by latinmommyofboys on 2020/05/08 15:01
I love that I don’t have to go to the kiosk to pay every time. I just do it straight from my phone.
ParkMobile Pro
by BigAlsBarnDoor on 2020/05/08 05:44
After signing up for their .99 a month service I found that I was unable to cancel my subscription myself. When I contacted their support he told me their “cancellation team” was not available at that time. What?! Terrible service do not buy their scam subscription.
Credit card
by jcjvuguieospckv on 2020/05/02 21:16
Can’t change default of card. Cant remove old card.
Payment and time changes
by ejGal on 2020/04/29 22:22
They used to take Apple Pay now they don’t. And I can’t park for less than a whole hour any more either. So if I need 1 hr and 15 min I have to pay for 2 hours.
So Easy
by JaySubal on 2020/04/28 18:24
Very easy to set up.. Easy way to pay
So easy
by Sharondean on 2020/04/26 21:25
Easy convenient
Super easy and convenient
by чсито on 2020/04/25 17:53
Like I said, very easy to use !
Review your app
by garfield on 2020/04/25 16:11
Great app, the only problem I have is, it only work in certain areas!!!
$$$
by SWright200 on 2020/04/23 18:14
Two bucks fir what used to cost .25 cents
Julie
by mmeuuu on 2020/04/23 09:30
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Parking online/apps payment
by regzap on 2020/04/22 15:30
I log on and pay on line but the meter is flashing red which is I have mire than 1 jour left
Poor usability
by NYC re guru on 2020/04/15 19:01
Not mobile friendly. The password requirements are onerous and not mobile friendly. Dumb design!
App issues, was unable to add plate number, had to delete the app and restart
by snu299 on 2020/04/15 11:20
Was
Greedy
by KJ Laptop on 2020/04/14 19:54
$2.75 is excessive for 10 minutes of parking, furthermore mandatory use of a credit card is totally unnecessary and predatory on citizens of DC.
Nurse
by SEmedic on 2020/04/09 21:24
Very easy to sign up and very connivence
Scummy business model
by Vars010 on 2020/04/05 13:17
On my first use of the app I unwittingly tapped to book parking at a time when parking was actually free. On principle alone I figured they’d refund the small transaction fee. They wouldn’t, and explained how they’re holding me to the ridiculous technicality of me having agreed to the transaction when I tapped the “book” button. Wow... Follow-up: They respond a few days later (below)... by lecturing me AGAIN about transaction fees and ignoring that they charged me one on free parking. They propose I reach out at an email where I’ve already gotten plenty of their dismissiveness. Terrible business.
We had to use it
by AK13739373863838 on 2020/04/05 08:01
We went to a restaurant in Miami and a nearby parking lot had a sign directing us to use this app. It’s usable.
Too many rmails
by hapoy boater on 2020/03/30 16:45
Pls reduce the number of emails during and after client use
Great app
by My happy house on 2020/03/27 18:27
This a great app, I don’t might the fee for each use. I wish there was a way to save the time that u don’t use!
parking made simple.
by brit/ Trump2020 on 2020/03/26 15:14
its so easy Carpenters can do it, i would know
Erratic Technology
by mallwalk on 2020/03/24 17:17
Over the past three months I have parked in spaces clearly marked as ParkMobile spaces. The app won’t take the number! Additionally, I have parked in spaces where ParkMobile says I can only buy 8 minutes but received a ticket because paid parking hours have been extended. Software is often out of date.
Beats a fine
by MSP Tulsa on 2020/03/23 15:24
Now inconvenience will never cause you to risk a $100 fine.
Useless app
by ...needs work on 2020/03/23 13:28
I tried to enter my account via email and phone number... The app keeps telling me that my email and phone number is invalid... So I tried then to create an account... The app then tells me that I don’t have enough characters, etc., when I did... It’s useless, if you ask me
Overcharged
by Loverthisapp on 2020/03/23 12:58
I wanted to park for 15 minutes, which is normally a quarter. Not having change, I got this app. Not only did they make me put in a minimum of $1 (which put me past 5pm, the time parking became free), but they tacked on an additional 35% for service.
Can’t even make an account
by mirandabeees on 2020/03/22 19:43
I’m sure it’s a lovely app, if it would even let me make an account! Keeps telling me my password doesn’t fit the criteria, which all of the passwords I’ve tried to give it most definitely do. Very irritating.
Fake Concern from ParkMobile
by ATL - Parker on 2020/03/22 17:28
This is my second ParkMobile review. Recently Park Mobile has been publishing Developer Responses to low reviews to make it seem like they care. They don’t. The don’t provide any means to contact them in order to get the issue resolved. I will be happy to post a follow up review if ParkMobile provides a way to contact them and makes some attempt to resolve the parking ticket I had to pay because their system doesn’t work.
Nice and simple and Quick
by Jan 5 on 2020/03/21 20:57
It takes a few minutes to set up but once it’s done it’s less than 10 second to pay.
Over charged
by optask on 2020/03/21 16:39
I only needed to go into the store for five minutes, but had to pay for a hour
Great
by Franklin Guerrero on 2020/03/20 18:42
Easy to use app
Bad App Design
by WinkingStar on 2020/03/20 15:14
Good (but also don’t have a choice since you can’t pay by quarters anymore) but would be helpful if there could be a pop up screen that asks which license plate number we would like to use before activating. Instead, you have to select which vehicle to default beforehand which is very annoying, especially if you are paying for a friend’s car but your default is on your car and you forget. Now you have to move to another spot and pay again, or risk it and argue a ticket which yes I have before and had to inconvenience law enforcement professionals due to the inconvenience of this app.
Suggested App Amendment
by Aem2010 on 2020/03/19 21:56
I love this app! It’s very convenient. However, I would amend the app, to have a final step to ensure that the app has actually been activated. A few times I’ve selected my time but inadvertently not pressed the last button. Thereby not activating the app and receiving a parking ticket.
Should we do warnings
by monkeu hell on 2020/03/19 20:17
We just paid to park to find beaches closed!!! If you can’t use the beach don’t you think you could tell people before they pay!!!
Simple setup. Simple use
by xoxinglife on 2020/03/18 20:58
Just how I like app functionality— simple sweet.
User friendly
by mayhem on the loose on 2020/03/18 12:16
App is easy to navigate and makes working downtown a lot better since we don’t have to keep feeding the meter all the time...
Charged twice
by mr dr prof on 2020/03/17 22:48
I was charged twice and help never got back to me
Bad service
by Sassafras1968 on 2020/03/16 14:23
I tried to get help because I got a ticket and no one even tried to help.
Gave money for nothing
by dangelo2222 on 2020/03/16 12:45
Last time I used this app it took my money for a parking that does not accept its barcodes. I had to pay again on the spot. No refund yet. I don’t think i trust this for parking anymore.
Very hard to use awful search tool I’m in ct and it tells me I’m in California
by Samthemanct on 2020/03/16 12:40
Not user friendly
Payment
by BobbyPDX on 2020/03/15 16:14
Owners of the parking space does not accept Apple Pay. Big hassle but not the app’s fault
Should have used the kiosk
by Paddy_Shaughn on 2020/03/14 22:04
Payed with Parkmobile and received a ticket from the city of Sacramento. Now I have to go through the process of disputing the ticket. Emailed customer support and received a “no longer use this email” message. This app is worse than bad. I could have just used the kiosk!! Update: sent info to customer service and heard nothing!!!!
Easy parking system
by chance 5 on 2020/03/14 21:22
Love Park Mobile
UVM
by gahahahshd on 2020/03/14 18:50
Is it possible to make the parking at UVM section 6001 have more options for time? It’s only by the hour where as downtown Burlington it’s by 15 minutes.
Parking made easy
by Bmunch on 2020/03/14 16:04
It’s amazing! Just pay and leave, no searching for quarters. Install it ASAP
Very convenient! More towns should put this in place.
by john1200 on 2020/03/14 15:06
This app is pretty cool and very convenient! At least for some towns. Where it works, it’s very easy to set up multiple vehicles, pay for parking- without over paying. The text reminders let you put more money on the meter for whatever reason - to avoid a ticket. Good stuff! I recommend this to everyone.
Easy!
by Bucci123345677 on 2020/03/14 12:16
Awesome app!
Extortion at its best
by Chooch! on 2020/03/14 00:00
I truly cannot believe the city extorting millions of dollars from the sick and poor! Whom ever wrote the bill or voted to green light this extortion practice should rot in hell and I truly believe that Kharmic wreath of bad and ill will will bestow them.
Impossible to sign in
by CJN63 on 2020/03/13 19:59
Can never sign in. It NEVER recognizes the password
2 x tickets
by IhateNicknamesNoReally on 2020/03/13 15:08
The app doesn’t always work or connect. I’ve gotten two tickets.
Life changing
by Geronimo1962 on 2020/03/13 14:26
I can honestly say this app is the most convenient app ever if you live in an area with a lot of metered parking. My friends use to call me Ticketmaster from all of the parking tickets I use to receive, I can honestly say the money I’ve saved on this app is well into the thousands. If I could rate it more then 5 stars I would.
Credit card issues
by PittsburghKen on 2020/03/13 13:55
I have tried for 3 weeks to get help with the app. It will not accept any payment method at all even though I have credit cards loaded on my account via the website
Life Saver
by Dreamboat91 on 2020/03/13 10:18
Super east to use and convenient!
Santa Cruz bday
by tim tha barber on 2020/03/12 22:02
Today is my husbands bday and we came to Santa Cruz. Well when we got here I was worried about parking and then when we pulled up they have this mobile app to pay so very convenient and awesome. Thank you
Confused
by Hulu Live BAD on 2020/03/12 17:30
Why only one day maximum with the App, but the on site machine we can pay for unlimited days?
Useful but buggy & signs often missing
by Zarafa on 2020/03/12 17:02
Much of the time this is a useful app. But then it randomly dumps you out of your account. Which is a pain. And it can’t always tell you the zone no you need. Which is a pain in DC where the signs giving numbers may be missing or few.
Doesn’t work
by kamgiunta on 2020/03/12 13:29
I went to create an account and it kept saying the password was invalid. I even tried using the suggested password and a different email. Couldn’t go where I wanted to go because I wasn’t able to park because the app does not work.
Not as paperless-friendly as it seems
by F. Catun. on 2020/03/11 23:28
Made a reservation for parking for the LA Marathon. The email instructions and order instructions both stated I could show my mobile reservation or print it out. Of course to save paper I decided to use my mobile device. When I arrived at to the parking they said they could only accept printed reservation barcodes. I had to pay $25 on site to park there or try to drive around to find cheaper parking before the marathon shuttles all left. I called the assistance line and Lillian tried to tell me I was supposed to print out my reservation. I explained they clearly stated in the email I could print or show my mobile device. She said the best they could do was refund my online purchase of $10. Hopefully this doesn’t happen to other people, whether it’s their poor communication or a shady parking lot.
Good option
by Rm hendoo on 2020/03/11 21:23
Who has change anymore anyway?
Easy parking
by royaljohnson on 2020/03/11 18:07
So nice to not need change!
Parking
by Ypmobile user on 2020/03/11 17:40
Works well-no issues but expensively
Mr
by mazzv on 2020/03/11 17:16
The best way to park and pay
Good at the basics, two annoying issues
by Decadeindc on 2019/09/19 15:34
ParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months.
Terribly unreliable - caused me a parking ticket l
by Jwillfisher on 2018/10/09 17:05
I don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this.
No-help Desk
by Namaste CaliMan on 2018/09/19 17:13
Update 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing.
Tech support is horrible
by suzuki365 on 2019/07/15 16:00
So I been using this app for quite some and loved it but there tech support is the worst I ever experienced. What the problem with support is I was having a problem with payment for parking. Where I was parking was that the location wanted a minimum of $4 parking if using a credit card but there was no minimum if paid with cash. So I started a park mobile wallet with a minimum of $25. However when I went to pay for the parking it was still charging me the $4 minimum as though it was a credit card with it was not. Wallet is cash deposited into my account. This is where it gets bad. I contact chat support and explain my situation, the person says the minimum was for credit card payment which I understood and informed them that I was using wallet which is like cash and was not using a credit card. After explaining that the minimum was for credit cards and not cast they responded with “That’s great is there anything else I can help you with?” Use to love the app but my feelings have drastically changed....
Glitch caused me to get a parking ticket, but developers ultimately reimbursed me
by NM2112 on 2018/09/22 03:34
I parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one.
Good app, bad business practices
by ads-are-aids on 2019/07/11 02:17
Edit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again
Got me lost trying to find my car
by jtbeetle89 on 2019/10/31 02:19
Downloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done. After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home. Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket.
Going Downhill
by JL 5285732 on 2020/01/28 16:31
This app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be.
Awful app and help is unreachable.
by Evgameeeeegirl :Pppp on 2018/04/18 16:21
I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence.
Useful and frustrating app
by Luvvygirl on 2019/10/26 15:48
I use the app only once every month or two when I go to Walnut Creek or Oakland. It’s very convenient to use for parking instead of looking for change or pulling my card out and dealing with the parking meter. The app though is very frustrating in a few ways; 1) it never picks up the parking zone I’m actually at but seems to pick up every other zone around me. So I always have to punch in the zone. 2) After going a long period without using it, the app always ask me to setup my payment method even though I’ve done this numerous times with cards that haven’t expired since the last time, 3) more often than not I punch in my zone, then my space # and hit continue when it asks me to select a vehicle. There’s no list and no option to bring up my list of vehicles so I have to cancel and go to my vehicle list only to see all of my vehicles are there and my primary one is set to default. After checking I then return and it allows me to restart and finish the parking process. Like I said the system is very useful but the user interface needs work.
I like it
by TinyTBS on 2018/11/02 15:20
I’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter.
Worthless fad delete it now
by Bus it fix this! on 2019/03/14 22:39
There may be a lot of stupid and lazy people who still use this stupid app, but think of all people who don’t use it or have stopped using it. I still see plenty of people using stupid parking meters. My mother was all excited about paying for parking with your phone until she stopped using ParkMobile. I mean the app is great it saves me a trip to the parking meter to swipe my stupid credit card. This app even allows me to cheat the system by paying remotely when I saw parking enforcement ,but that got boring after a while. I eventually got a ticket since I selected the wrong plate number since I use multiple cars. What’s even more annoying is that I mistakenly still put in the wrong plate number and confirmed it. Then I had to pay twice😭. Just kidding! You just go through the time Consuming task of disputing the transaction with the credit card company. It’s the same thing with the stupid sections and spots. Maybe this doesn’t happen with everyone ,but I’m dyslexic so sometimes I misread all the numbers or press the wrong button. Think of how much better it would be if there was an edit feature. Anyways here’s my review.
Cost me a $30 violation
by GioZway on 2018/09/04 13:15
Older versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before. SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING. UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you.
Won’t let me park for only an hour or two
by tiredOfRebooting on 2020/01/04 23:38
I downloaded because I had no other option to pay for parking in a lot in Seattle (zone 2606). I’ve parked in the same lot on weekday evening and on a Saturday. Once I enter the zone number, it automatically chooses the max time and there is no way to change it. The lot is clearly marked with rates for hourly parking. Giving the app the benefit of the doubt (e.g. maybe the lot actually only allows max time parking), i would expect the app to tell me that is the only option available, instead presenting me with a widget that is clearly intended to let me edit the parking time but will not respond when touched. Also be fore you pay you have an option that says “change” by the parking time, but touching it only takes you back to where you enter the zone and time is automatically set. Thanks for reading. Finally as a minor annoyance it presents Apply Pay as a payment method, but also a red message saying it is not accepted. Why?
Convenience at a price
by cmk∞ on 2020/02/21 16:01
23% seems like a fairly steep price to pay for the convenience of paying a meter via phone, but it *is* convenient. There are 2 main issues using it for street parking. 1) ParkMobile doesn’t alert you or prevent you from paying on days/times when parking is free. (Seems like this would be an easy app side fix) 2) Unfortunately how well the app is integrated with local parking authority info seems a little hit or miss, and that 23% we’re paying to the folks at ParkMobile clearly isn’t going towards them proactively confirming the info they have from parking authorities is correct. Here in downtown Newark for example, there are event parking rules in effect on certain streets on certain nights. Admittedly it’s a bit complicated: 2 hour metered parking during the day until 6pm, free after that until midnight if no event. If there is an event it’s $25 for the evening. And no parking after midnight. ParkMobile is unable to indicate which days have events, and it simply says no Parking after 6 (no option to pay the event rate). When I alerted the PM folks to this via the chat help in the app they said it’s up to the local parking authority to contact them. At a certain scale this is understandable but still, if a user has flagged an issue could they not proactively reach out to the parking authority? Unimpressed. I’ll keep using the app for now, but would love to see the above issues addressed for a more seamless experience.
Use this app 3 times a day everyday- never have issues
by Sabs20202020 on 2019/06/05 06:46
I have been using this app for at least 5 months now and use it very often so do my colleagues, friends, clients and guests. Everyone always mentions how convenient it is. It also runs very smoothly. Once in a while they will not find the meter I’m trying to charge but I think they’re in the process of integrating all parking meters to have this fab feature. I believe I was also sent a $5 Starbucks card upon signing up. I think that’s the only time I’ve ever received a gift card for another company as a thank you gift. I thought that was so classy. I was very impressed at both their generosity and thoughtfulness. I’m just in the process of understanding the benefits of being a premier member I hope this means I can pay in advance or schedule a payment. All star app. Much appreciated. I wish you guys all the best!
Will charge you outside of parking meter hours
by Maria Belem on 2018/01/23 15:46
Make sure you watch out what you are paying for. Make sure you know metered hours because the Parkmobile app will charge you regardless. I downloaded this app so I could pay for my parking and not miss my train. The app works fine except for one very bothersome component: It does not tell you what time to what time you are obligated to pay for parking. Instead it allows you to pay for parking at all hours of the day and night. I paid for parking from 8:15am - 4:15pm. There are no signs inside of the parking lot telling you the metered hours. So I paid those 8 hours. However, while I was still away I wasn’t going to be able to make it back until after 5pm so I paid $0.35 from 4:15pm to 5:15pm. I then paid again until 6:15pm. Even though the metered hours are only from 9am-5pm the app lets you pay their transaction fee during these off hours when you don’t have to pay for parking!
Do not try
by flnfrmheaven on 2018/12/15 16:39
Apparently I Went through all the trouble to download this app and pay through the app through my PayPal and it shows paid in my timer and began ticking away...but My meter was still flashing red saying it needed payment. After two minutes of it still flashing red I finally went ahead and made a payment with my debit card instead manually and that worked instantly. I double checked and screenshot all my information everything was correctly entered on the app. When I contacted customer service about this they basically said i’m out the money and should not have double paid. Even though it was flashing red telling me that it was expired still. And that I could’ve just fought it if they would’ve tried to give me a ticket. This is not appropriately set up and I would NOT recommend this to anyone. Do not waste your time. You’re going to end up with a big fight with this company or a big fight trying to get your ticket reversed because it does not sync up with the meter. This was verified though customer support.
Great App - lacks one useful feature.
by ChaseRCBham85 on 2019/07/01 23:28
This app is great! Makes paying for parking a breeze and so much easier. It really should have five stars, however, I’m withholding the fifth star till some mechanism is in place that would allow customers to adjust their estimate parking time. As is, you can only add more time to the meter, but you can’t subtract time. If I pay for eight hours, but get off early, I’m still paying the full time. It would be great if the app allowed users to “clock out” if they leave early and have the time pro-rated or a credit applied to the next time a customer parks. That, or have a GPS connected to the app so that it automatically “clocks out” when you get a block away from the parking zone. All this said, if this feature does exist, and I just haven’t figured it out, someone let me know and I will adjust my rating.
No idea which meter is working
by w90coupe on 2018/08/20 12:21
They out stickers on each meter but some don’t even work or they are only good for 2 hours but they are digital. Walked to my office and thought I’ll pay my meter at 8am til 4pm but when it came to adding time it wasn’t available ! This morning I parked at a meter that is out front thinking it’s digital 10 hour meter and it’s only a two hour meter from 8-10 but when I parked there I could put 3 hours 7-10 but see, our meter people start at 8 but now it’s at 8 it’s only good for 2 hours. Seems fishy to me. Now the 2 hour meter cost me 90 cents when I could have just put in 50 cents for 2 hours. I thought this app was going to be helpful as I’m disabled and can’t walk back to meter to add two quarters :( so now I’ll have to pay 90 cents every two hours instead of 50 cents. They should post how much each meter will allow on the meter and not require you to drive to each one to check how long you can do it.
Paying for convenience, but with hidden costs
by philly1075 on 2018/05/25 16:11
This app making street parking and extending your parking time very easy. I live in Philadelphia, where metered on street parking is everywhere. The app makes it convenient to park, pay, and then see how much time you have left. The app also lets you extend your parking further. However, it charges you a significantly higher amount to do so and the up-charge is ridiculous. The app wanted to charge me $7 to extend by one hour, the same amount I had just paid for 3 hours. Then when the parking expired, I was not allowed to “re-park” in the zone (not actually a policy of Philadelphia parking, just the app). I had to go to my car anyways, where I used the on-street meter to pay for an additional hour in my spot without moving the car. I am fine with paying a small fee for the service, but it seems ridiculous to hike prices by so much to extend parking time. Will probably not use in the future.
Glitches / No Refunds/ Rude customers service
by BButtowski on 2019/11/27 12:52
Let me Start by saying I like the convenience of the app. I understand how it should be working and that’s why it’s get 2 starts instead of one. After using the app for over 6 months, I’ve had a few problems. My app logs me out at random and loses my info once I’m logged back in or I can use the screen. If the wrong car is chosen you have to pay again (instead of switching the car) for the correct car and don’t get a refund for the spot you already paid for. The customer service rep I spoke with didn’t make it easy to communicate with. She responded in a way that made it seem “unreasonable” for wanting a refund on a parking spot I don’t have. It’s a convenient app however there are several little things here and there that make it annoying. That can add up and make the app no longe useful. Not happy about the glitches, no refunds for slips cause by the app and rude representatives.
Awesomesauce with awesome sprinkles on top!
by 17Me1717 on 2019/04/04 18:57
This app is excellent! No more coins! Major hassle reducer. Yea! In addition to the idea of a wireless parking meter and associated app, which is great, I find this one to be really well designed. There is an initial account setup, which is quick and easy. You put in ID details for yourself and your car, and select your desired payment method. After that, everything happens in one screen. You select your parking “zone” number based on what is labeled on the meter, then you input the amount of time desired, or select “maximum time” and you are done! The app screen will continuously show you a countdown of your time remaining. even alert you when your time is close to expiring if you want! In my town, they have one meter per two on-street spots. At first I was confused as to how the meter “knew” which car had what time remaining, but then I realized that’s why you input your car info. Makes perfect sense, and obviously saves the town money. Bottom line, this app is really easy to use, the user interface is wonderfully clear and intuitive. Big time saver, big coin and hassle eliminator, overall a really nice experience. Love it!
SCAMMM METER APP READ REVIEW!
by phrosties on 2019/02/04 17:01
U need to be able to extend parking on a 1hr parking spot. There should also be sometime of grace period. I keep getting tickets because of waiting for the meter to be expired to pay for the next hr. For example 1hr parking I have to extend it at least 1-2 mins before the 1 hr is up. Meaning I have to start a new session which in reality it causes me to over pay for parking. I end up paying 1hr for only 58mins of use. Also I’m always getting tickets because the parking agents have the ParkMobile app and wait until your parking is 1 sec expired to give u a ticket. The only way to prevent this from happening is to over pay your parking sessions over and over. Such a scam. You’ll end up paying from your house a few hrs of parking but than come to the car and realize you got a ticket because you didn’t extend it for 1 simple second. I’ve had to pay a couple thousand in parking tickets, fees and tolls because of this app. SCAMM SCAMMM SCAMMMMMMING YOUR MONEY WHEN YOU THOUGHT THIS APP WOULD MAKE YOUR LIFE EASIER AND CONVENIENT. FOOLS!!!
User beware
by delbaybliss on 2019/08/31 21:44
I accidentally hit the 5 star review - so disregard that!! You are definitely NOT getting 5 stars! How about letting users know when they are in a NON STOP ZONE!!!!!!! One reason I wanted to use this app was its function to cancel early - because when going to the beach one can really know how long you’ll stay - what if it’s too windy coming off the water or it’s an irritating land breeze that brings in all the flies - so this app solves that problem right? WRONG!! Apparently in Wildwood NJ the app does NOT let you end early - so I pay a 45cent up charge for the “convenience “ but the “convenience “ is only for extending - not ending early. So I would LOVE to know what Zones in south jersey let me end early!!! So users beware - you too might want to know where you can stop early before committing to the up charge fee!!! But how one finds out is a mystery to me!!!! All their information online says you may be in a non stop zone but you only know that after you pay and there’s no stop button!!! That is fraudulent!!!!!
Works well for me - multiple car is now well supported
by Tom9999912 on 2019/02/09 01:23
This app has been reliable and works well for me. My only issue is clunky support for multiple vehicles. There is no way that I’ve found to select a vehicle for a parking event other than the default one. So I have to go to vehicles, change the default and then park. Then I need to change it back for my more commonly used car. It would be so easy to include the option to choose one other than the default. I’m surprised it doesn’t have this capability. If I’m wrong and you can do this, I sure don’t see how. Update: the newest version provides a prominent notice of the cat being parked with the option to change to another vehicle. I guess that option has been there on the final for a while but I didn’t realize it. This solves my issue.
Used the Park Mobile App, got a parking ticket
by Mike Bully on 2017/10/27 15:30
I used the app to pay for parking on 2 different zones in one day (let’s call them Zone A and B). Parking in Zone A I had no problem. When I parked for an appointment later in the afternoon, it was in Zone B. I vividly remember carefully inputting the Zone B’s number when I was paying for my second parking spot. After my appointment in the afternoon, to my dismay, there was a parking citation on my windshield. Upon investigating, it looked like the app copied the zone number from Zone A when I was inputting info for Zone B (even though I carefully put in the correct one, the app must have autofilled it, I cannot see any other way it could’ve happened). Therefore, the parking enforcement officer couldn’t see my payment for that zone. I appealed the $15 parking ticket but was eventually denied. I strongly believe that a glitch in the program caused me to receive this ticket and that your company should be responsible for its payment. I emailed customer support but has not had any reply as of yet.
Easy meter monitoring
by Karen Vail on 2018/09/15 21:02
I’ve used the app four times and I’m impressed. While others waited in line at the pay stations I pulled out my phone and paid while I was on my way to my appointment. Quick and painless. The reminder that the meter is expiring might be my favorite feature. Assuming I don’t have the glitches others have reported, this app is a huge leap in parking. Update: as i’ve continued to use the app, more glitches appear: forgets my profile, allows me to go through with processing, and just before payment it tells me that I need to add a vehicle. I have to cancel everything, go back to add a vehicle – but there are three vehicles already on my account! Numerous other such glitches have occurred (like telling me I needed to add a payment method – but there already two credit cards, and Apple Pay, on the account), making me spend time to redo the entire payment process. This app has potential, but not ready for prime time. And since it’s been in use for so long, there’s no excuse.
Just a few suggestions
by sailorachel on 2018/02/16 15:46
First of all, as a college student, I love this app. It’s really helped me out because I have classes and studios that last more than 2 hours and running out to fill the meter is a bit ridiculous. My one complaint about this app is that I don’t get notified about half the time that my meter has expired. With the way my school parking is, if I go more than 15 minutes without paying I have a very high chance of getting a ticket. I think it would be a great addition to the Parkmobile app if there was a feature to let you know once you’ve gotten a citation so you don’t keep paying all day long when you’ve already been ticketed. Or, come up with a way to have an all day parking choice so everyone doesn’t have to keep their phone on them at all times. Thanks!
Not the easiest
by Crispyds on 2018/05/30 19:22
Love the ease and convenience of being able to pay remotely with your phone and even extend your time remotely – probably one of the best perks. Disappointed that Apple Pay is not a default and that it is up to each municipality and or area to accept Apple Pay. I thought the app simply wasn’t working until I stumbled upon a list of cities that Apple Pay is accepted. It turns out only a tiny parking lot is all that takes Apple Pay in the City of St. Louis. All of their public street parking requires a credit card on file. Not awesome. Signage and zone numbers need to be tightened up quite a bit. I’m finding more often than not I still have to get out of the car to figure out where the hell I’m parked or what zone I’m in because you certainly can’t read the tiny little signs that are facing the wrong direction instead of angled toward the car.
Not paying to park, paying to reserve a spot.
by Buster Ruby on 2017/11/18 17:08
First time using the app, looked on the map for a place I wanted to park it stated it would be $25. Set my time 6 PM to 1 AM. Paid my $25. I was driving oversize vehicle so I knew in New York they will charge extra for that. Arrived a half an hour early to pick up my vehicle. Was charged $32 extra. The complete bill was $57. The parking attendant informed me that he would be charging $10 more for oversize vehicle, which is what I expected. What I didn’t expect was to be pay more than $25 to park as per the app. I called customer support. The support person was not at all knowledgeable or understanding my situation. It’s took her 25 minutes to finally tell me that I did not pay $25 to park but just to reserve the spot. Not at all what I thought I was going to pay. Also if she just said that to me immediately I wouldn’t be waiting around for 25 minutes. It was a freaking nightmare at 1:30am in the morning. I will never use this app again and I suggest you do the same.
Use with caution
by Hello_World!!! on 2020/03/10 17:34
I Paid for a parking spot yesterday via this app and when I came back to my car, I had a parking ticket on the hood. Made sure everything was right in the app (I.e. I was in the right lot, the license plate was correct) and all was well. So I sent a dispute to the parking service, who then requested an image of the receipt. When I went back to the app, the receipt was completely gone from my history. So now I’m paying for a parking spot and the ticket as well. Update: I spoke with customer support and they were able to pull up a receipt for me. Big kudos on that! The ticketing company accepted it but informed me that they weren’t using parkMobile anymore even though it was still online. Just be careful, because some of the parking lots in the database aren’t completely up to date.
Horrible! Women don’t trust it.. please. In safe and inaccurate!
by Agnlaze on 2019/11/16 09:08
I would give no stars if I could! App lead me farther away from my car to a unknown area! The state I was in I was visiting and I trusted this app and it completely failed me on the first time using it I am highly disappointed that my safety was compromised and called “customer care” and the care part shouldn’t even be there I was told not to trust the app saying even though there was a “finding your car” button provided to use the company was careless telling me they’re “nation wide” and have no access to telling me where posted “zone” signs and the only thing they could do for me was have me call local police for assistance. As a woman I would not recommend! Please think twice before using this app! My 5 dollar trip turned into 50 dollar mess because I had to use a ride share program driving in circles looking for the car they told me I could find on the app! Negligence and carelessness on their end!
dissatisfied
by win2.0.1 on 2018/10/03 19:35
I have been a very frequent user of parkmoblie, and had been happy with it. Not long ago I used it for the to reserve a parking garage for the first time, but the access road was closed due to emergency road work, preventing any access to the garage. I couldn't park as planned and was late for my work. I requested a refund from parkmoblie, knowing it wasn't their fault, and with some difficulty (was told to call the garage, which told me to call parkmobile, repeat three times) they granted a "one time" refund. The difficulty with which this was granted and the customer service, which made me feel like I was a perpetrator and the beneficiary of some grand gesture in form of a refund, makes me much less likely to ever use the app again. Instead of thanking me for my frequent use and apologizing for what happened, I now am fearful that should that happen again they will not even give me the courtesy of listening.
Double paying
by tricky_troy on 2019/08/01 14:06
If you have more than one vehicle in your account, it is way too easy to start a parking session with the wrong car, and I don’t see any way to change or cancel once you’ve started a session, so you end up having to pay twice. Edit: In response to the developer feedback, I have only ever seen one opportunity to change the car and it is at the final screen. In fact, I just went on the app and acted like I was going to start a session and still only see one chance to see what car is selected. You never manually select a vehicle, it is automatically selected, so there is a decent chance that if you are in a hurry, and the incorrect vehicle is chosen, you can start the session with the wrong vehicle chosen. Even if you catch the mistake right after starting a session, there is no way to edit the information. I’ve ended up having to double pay on two occasions the handful of times I’ve used the app.
Useless and Ripoff
by Big City Queen on 2018/08/23 16:27
Doesn’t work after taking your money and leaving you stranded in a parking garage you will have to pay to get out of. So after paying twice for parking in downtown Sam Francisco, I called customer service only to be bounced around by every rep I spoke to, May who said she was transferring me to a specialist only to just put me back at beginning of que then got Beth who told me refunds should be 2-3 days, this being the 4th and then says she can’t see the current progress and that would need to call the corporate office giving me the same exact number I had called to get nowhere with both here and May. Both useless, incompetent, and dishonest. This app is a RIPOFF and will waste both your time and money! Avoid it!!
Horrible APP!
by gabzbsn on 2018/08/20 03:22
What would be one functionality of a parking app that would be just complete common sense? How to I extend my time. A simple button on the main screen where you see your time running out? Nope. Have to go through numerous articles in the help menu which still doesn’t address it. Tried this for the first and last time and still received a $25 citation from the city. Even showed them a picture of my car parked right under the sign with copies of my paid receipts. THIS APP DOES NOT WORK. I do respect the fact that you responded! Hats off to you! However, based on the majority of these reviews, there’s a ton of work to be done. The city took care of it for me and also mentioned they received numerous complaints about this App. I don’t honestly see how the reviews add up to 4.7. What you said sounds great but it’s impossible to see it on the App. Always room for improvement and I’m happy you are taking the steps to address these concerns.
Really screwed up app, it used to be great
by Chipstan on 2019/07/17 17:45
I don’t know what happened but they have really screwed up this app. It used to be easy. I pulled up to a regular parking location today and put in the zone. It asked me to “add a payment method “ which was odd because I have 3 on file. It didn’t say why none of those were good. It had a giant ad trying to sell me “pro” whatever that is and I could not access any of my 3 methods to pay, only “add”. When I clicked add there were 3-4 non standard payment methods that looked sketchy, plus PayPal and some kind of “wallet” which didn’t say what it was yet wanted me to enter my name and address with no further info. Help did nothing. I gave up and just drove two blocks to park in the free lot because I couldn’t figure out what was going on. Went to another location later in the day and all my payment methods were present and could be selected. I guess I just won’t use this app anymore if it is not reliable.
Uselessly User friendly
by B-lyn13 on 2018/04/14 11:16
It’s nice and easy to pull up the zone and spaces, plus pay. However, if you run into any issues, there’s no help for you and you basically are stuck. Like quickly selecting the wrong vehicle, my bad. I fat fingered, got it. However, there’s nothing they can do. Absolutely nothing and no way to forgive or help work with human error. Plus the transaction fee is fairly steep compared to other parking apps. You can’t modify the vehicle, stop the session, get the money back, nothing. This isn’t the first issue I’ve had, but it’s the first one I’m finally reporting. Much prefer MobileNow! Take note ParkMobile. Not that you’ll care because you’re making money whether or not people are happy, but if you want even more happy people using the app, try working with them a LITTLE bit. Obviously you’re doing something right with 4.4 stars, just not consistently enough for me.
Unreliable App
by A-snap on 2018/12/03 16:16
This is the worst parking app I have ever used. There are a number of issues with this crap app. First, it does t seem to remember my log in info ever. Once I finally log into the stupid thing, it will tell me I have to input my card info (even though I have used it just the other day). Once I enter it, it takes forever to load and then tells me that card info is already on my account. Then when it comes to parking, I have received 2 parking tickets from my school. I take the shuttle from one campus to another. I would park, open the app, go through all the crap it makes you do to pay, walk to my bus and get on, it then would take forever to process a payment, just to tell me that the payment couldn’t be completed and would log me out of my account. This app has some serious issues and then need to be fixed. I would suggest just paying the ticket booth or parking machine cause this app is garbage.
Parking Meters Only!
by SloopJB2015 on 2018/01/30 05:12
I originally downloaded this app for using with parking meters in DC, and for that purpose ParkingMobile seemed reputable enough. I then made the mistake of trusting them for booking a space in a parking garage. I booked the space and was charged, but when I arrived at the garage, I was told that it was full and that the ParkMobile “reservation” was meaningless and would not be honored. When I called ParkMobile to complain, I was told that I would get a refund of the charge, since I was denied access, but apparently it was just a way to get me off the phone b/c I never, ever received a refund, even after a follow up call. So I ended up paying twice to park. Once to ParkMobile for a bogus “reservation”, and another to a garage which actually gave me what I paid for, namely, a place to park. And in the future I will give my business to ParkMobiles competitors, who seem as though they can handle this type of stuff.
Terrible - do not bother
by IWishIWasTheMonsterYouThinkIAm on 2018/07/28 18:24
I used to use this app with no problem. Now it does not work. 1) it friezes on a spinning logo for minutes at a time 2) it logs you out constantly 3) it only sometimes accepts your password when you try to log back in 4) it suggests zones that are close to you and then says those same zones are not available near you 5) it will not take a new credit card (the “add card button” sometimes just does not work) 6) similarly with the add PayPal button 7) the login screen often just erases what you have entered when you try to log in instead of logging you in 8) at some point they added a “feature” where “this zone does not allow back to back parking” which defeats the whole helpfulness of the app... the ability to re-up your parking without going back to your car. This app is now way more hassle than it is worth. Keep a roll of quarters in your car and don’t bother with this app!
terrible design and customer service
by Horny4porny on 2020/02/05 02:49
this app needs serious work and needs to focus on the user experience. i was putting in the license plate and parking zone details and clicked start time. we took my friends car, so i added his license plate details and double checked to make sure everything went through. i clicked the info button and it had selected my car by mistake. the app would not let me change the license plate one in session, even though i had just submitted it seconds before. it also would not let me cancel. i looked at the FAQs and decided to use the chat box after not finding answers. the representative, gilbert, was telling me there was nothing he could do. i said if i can’t get a refund or credit, i asked if i could submit a ticket for the bug to tech support. he stopped answering me and i never got a response. i won’t be using this app again, i’d rather park a mile a way and walk.
Profit over people built into their design
by PrivateHQ on 2020/01/09 21:33
I parked in DC, paid for my spot, I walked into the restaurant and was told it was illegal to park on the street during rush hour. I contacted ParkMobile for a refund, I should not be able to book in zones that have illegal time frames. The response from their chat support: “i checked into this for you and unfortunately we are not able to cancel any sessions created or refund the fees you pay through Parkmobile. Parkmobile is merely a pass-through and tracking functionality for those funds; they go directly to the parking operator for your area.” This is a joke, it is a choice the company has to design it this way or not. It is something you (ParkMobile) built into the design of your platform - therefore you built a poorly designed platform- design is a choice at every level - you have have prioritized profit over people’s individual best interest. Another example of how NOT to do it.
There’s an issue with the log in
by AdrianaBatista on 2018/12/03 16:01
I have been signing in with no problem until today when it randomly logged me out and won’t let me log back in saying that my login is invalid. When I try to select “forgot my password” it tells me the email I’m providing is invalid. Ive been using the same credentials for almost 6 months and have been parking in the same lot in the same space for almost 6 months. The app isn’t even picking up the closest zones and spots that are near my office (close to where I park). This isn’t the first time this has happened but it’s getting ridiculous now. EDIT: I was able to log in but now my payment info is erased and I cant use my apply pay now? This is so stupid. How do you offer you can use Apple Pay but no way to actually add it. Honestly if the app isn’t usable just don’t release it until the bugs are worked out. Now I have the privilege of getting a ticket.
Functional, no panacea
by First Dad on 2019/01/04 12:12
1. Your 8801 kiosk does not calculate days by 24 hour periods > Apparently that's Amtrak's policy 2. Your app does not support extending an existing (kiosk) purchase via the app > I figured it out, my bad 3. It is not possible to make a reservation by searching via zone number, as entering the desired address only ties the user back to the closest lot via location > Still doesn't work, but I think it has more to do with the lot itself. I would hope that the app would filter these locations out. EDIT: I've added a star because the developer wrote back. I've adjusted my expectations and the app is functional now. Also, MeterUp is really good. Hopefully this one catches up.
Consistency issues are a problem
by ZahavaDC on 2019/08/22 01:55
When ParkMobile works, it’s a great thing - convenient, simple and efficient. But there are times when, for no discernible reason, it doesn’t work. At those times, ParkMobile may refuse to accept a zone number as valid, even though you’re taking it directly from a meter, or may require you to input all of your information again, including credit card info and license number, as if you were a new client, which is very time consuming. When these things happen (more often than one might hope) there’s no amount of rebooting or starting over that will help. You just have to hope you have enough quarters for the meter this time. Help, ParkMobile!!
Clever time saver
by Dontbuythisproduct on 2019/02/19 22:04
I was skeptical at first. How can you rely on an app to pay for your parking? I tried it out - it was straightforward as I made my selection. I had one upfront question about a receipt but that got answered when my parking time was up. I received my receipt by email. I can think of only one downside to using an app for this... what if the internet wasn’t working or the app was on a maintenance break, but I wouldn’t expect that to happen too often and besides, if you use a VISA card for parking, you could have similar problems. Overall, I’m very pleased with this app and would recommend it to anyone who has reliable access to the internet.
Updates are infuriating
by Dipnoi on 2018/07/02 02:09
Every time the app is updated I go through a many minute process to start using the app again because for some reason my information has been dropped or needs updating. This always seems to happen just when I need to park quickly. Sitting in my vehicle fussing with the app when I need to get on to my destination is infuriating. Often the new interface pops up looking totally unfamiliar and only settles back into something like its former self after unpredictable delays. This has happened several times in the last six months!!! I want the app to work reliably and without delays. Are all of these updates really needed? I’d find another parking app except that my town and university only accept ParkMobile. I am a hostage - please make me feel better about the constant frustration updates.
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